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1 value
annotation
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1 class
explanation
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metadata
dict
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stringclasses
1 value
event_timestamp
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metrics
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The card PIN?
{ "text": "The card PIN?" }
[ { "label": "NEGATIVE", "score": 0.9935693740844727 }, { "label": "POSITIVE", "score": 0.006430639419704676 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 38 }
Default
null
null
Is there a few for exchanging foreign currencies?
{ "text": "Is there a few for exchanging foreign currencies?" }
[ { "label": "NEGATIVE", "score": 0.9981828331947327 }, { "label": "POSITIVE", "score": 0.001817092765122652 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 31 }
Default
null
null
Can you please reactivate my card?
{ "text": "Can you please reactivate my card?" }
[ { "label": "NEGATIVE", "score": 0.9504101276397705 }, { "label": "POSITIVE", "score": 0.04958983510732651 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 13 }
Default
null
null
What does the decline message mean
{ "text": "What does the decline message mean" }
[ { "label": "NEGATIVE", "score": 0.9979177117347717 }, { "label": "POSITIVE", "score": 0.002082277089357376 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 27 }
Default
null
null
My account was charged a fee. When did you start charging extra for card payments?
{ "text": "My account was charged a fee. When did you start charging extra for card payments?" }
[ { "label": "NEGATIVE", "score": 0.9977126121520996 }, { "label": "POSITIVE", "score": 0.0022873971611261368 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 15 }
Default
null
null
Is there a list of where I can use my card?
{ "text": "Is there a list of where I can use my card?" }
[ { "label": "NEGATIVE", "score": 0.9990760087966919 }, { "label": "POSITIVE", "score": 0.0009239478968083858 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 10 }
Default
null
null
How can I top up my account with a cheque?
{ "text": "How can I top up my account with a cheque?" }
[ { "label": "NEGATIVE", "score": 0.9989433884620667 }, { "label": "POSITIVE", "score": 0.0010565690463408828 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 58 }
Default
null
null
Over the holiday I withdrew cash from the ATM and it seems that I was severely overcharged. Had I known that I would be charged those fees, I would not have used the ATM!
{ "text": "Over the holiday I withdrew cash from the ATM and it seems that I was severely overcharged. Had I known that I would be charged those fees, I would not have used the ATM!" }
[ { "label": "NEGATIVE", "score": 0.9995359182357788 }, { "label": "POSITIVE", "score": 0.00046408208436332643 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 76 }
Default
null
null
How much is it to receive money?
{ "text": "How much is it to receive money?" }
[ { "label": "NEGATIVE", "score": 0.9989859461784363 }, { "label": "POSITIVE", "score": 0.001014022040180862 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 56 }
Default
null
null
How old do my kids need to be to use your service?
{ "text": "How old do my kids need to be to use your service?" }
[ { "label": "NEGATIVE", "score": 0.9979366064071655 }, { "label": "POSITIVE", "score": 0.0020634180400520563 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 1 }
Default
null
null
I don't recognize some transactions. Is someone else using it?
{ "text": "I don't recognize some transactions. Is someone else using it?" }
[ { "label": "NEGATIVE", "score": 0.9995397329330444 }, { "label": "POSITIVE", "score": 0.0004602712288033217 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 22 }
Default
null
null
Transfers may show up as pending for up to one day while they are processed by one of our payment processors. Then, they will depart for the beneficiary accounts. Please also double-check that you have entered the correct account details. SEPA transfers can take up to two business days, and SWIFT transfers can take up to five business days.
{ "text": "Transfers may show up as pending for up to one day while they are processed by one of our payment processors. Then, they will depart for the beneficiary accounts. Please also double-check that you have entered the correct account details. SEPA transfers can take up to two business days, and SWIFT transfers can take up to five business days." }
[ { "label": "NEGATIVE", "score": 0.9884202480316162 }, { "label": "POSITIVE", "score": 0.011579720303416252 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 48 }
Default
null
null
Why is my withdrawal from the ATM still showing as pending?
{ "text": "Why is my withdrawal from the ATM still showing as pending?" }
[ { "label": "NEGATIVE", "score": 0.9992690682411194 }, { "label": "POSITIVE", "score": 0.0007309308857657015 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 46 }
Default
null
null
I think my top up is still pending?
{ "text": "I think my top up is still pending?" }
[ { "label": "NEGATIVE", "score": 0.9918965697288513 }, { "label": "POSITIVE", "score": 0.008103479631245136 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 47 }
Default
null
null
unsupported transfer declined
{ "text": "unsupported transfer declined" }
[ { "label": "NEGATIVE", "score": 0.9939390420913696 }, { "label": "POSITIVE", "score": 0.006060988176614046 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 27 }
Default
null
null
How long does a transfer to another country normally take? I check over and over again and see that my transfer is still pending. It's 2018, nothing should take this long. I have confirmed my account information, so there is no error. What is the hold up?
{ "text": "How long does a transfer to another country normally take? I check over and over again and see that my transfer is still pending. It's 2018, nothing should take this long. I have confirmed my account information, so there is no error. What is the hold up?" }
[ { "label": "NEGATIVE", "score": 0.7692221999168396 }, { "label": "POSITIVE", "score": 0.2307777851819992 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 48 }
Default
null
null
let me know how many disposable cards I can have?
{ "text": "let me know how many disposable cards I can have?" }
[ { "label": "NEGATIVE", "score": 0.9995052814483643 }, { "label": "POSITIVE", "score": 0.0004946925328113139 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 29 }
Default
null
null
My Google pay top up isn't working.
{ "text": "My Google pay top up isn't working." }
[ { "label": "NEGATIVE", "score": 0.9997803568840027 }, { "label": "POSITIVE", "score": 0.00021971149544697255 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 2 }
Default
null
null
Hi, Could you please help me as someone has stolen my wallet few hours ago. And a withdrawal is made, please help immediately. As i don't want to suffer more.
{ "text": "Hi, Could you please help me as someone has stolen my wallet few hours ago. And a withdrawal is made, please help immediately. As i don't want to suffer more." }
[ { "label": "NEGATIVE", "score": 0.9102195501327515 }, { "label": "POSITIVE", "score": 0.08978045731782913 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 20 }
Default
null
null
Salary in GBP has been received. Does it need to be configured into another place?
{ "text": "Salary in GBP has been received. Does it need to be configured into another place?" }
[ { "label": "NEGATIVE", "score": 0.9965967535972595 }, { "label": "POSITIVE", "score": 0.0034031993709504604 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 50 }
Default
null
null
I want to choose a new PIN.
{ "text": "I want to choose a new PIN." }
[ { "label": "NEGATIVE", "score": 0.9982439279556274 }, { "label": "POSITIVE", "score": 0.0017561068525537848 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 21 }
Default
null
null
Why is my cash withdrawal still pending?
{ "text": "Why is my cash withdrawal still pending?" }
[ { "label": "NEGATIVE", "score": 0.999234676361084 }, { "label": "POSITIVE", "score": 0.0007653722423128784 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 46 }
Default
null
null
I didn't make these transactions. Is someone else using my card?
{ "text": "I didn't make these transactions. Is someone else using my card?" }
[ { "label": "NEGATIVE", "score": 0.9990547299385071 }, { "label": "POSITIVE", "score": 0.0009452529484406114 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 22 }
Default
null
null
Do you take SWIFT transfers?
{ "text": "Do you take SWIFT transfers?" }
[ { "label": "NEGATIVE", "score": 0.9915403723716736 }, { "label": "POSITIVE", "score": 0.008459609933197498 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 56 }
Default
null
null
Problems with my top up
{ "text": "Problems with my top up" }
[ { "label": "NEGATIVE", "score": 0.9992615580558777 }, { "label": "POSITIVE", "score": 0.0007384771015495062 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 59 }
Default
null
null
How long will a transaction to a friend take?
{ "text": "How long will a transaction to a friend take?" }
[ { "label": "NEGATIVE", "score": 0.9981160163879395 }, { "label": "POSITIVE", "score": 0.0018840502016246319 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 66 }
Default
null
null
Is there a top-up limit?
{ "text": "Is there a top-up limit?" }
[ { "label": "NEGATIVE", "score": 0.9919061660766602 }, { "label": "POSITIVE", "score": 0.008093810640275478 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 60 }
Default
null
null
This exchange rate on my purchase is wrong.
{ "text": "This exchange rate on my purchase is wrong." }
[ { "label": "NEGATIVE", "score": 0.9996863603591919 }, { "label": "POSITIVE", "score": 0.0003137079766020179 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 17 }
Default
null
null
What do I need to see my source of money?
{ "text": "What do I need to see my source of money?" }
[ { "label": "NEGATIVE", "score": 0.9993313550949097 }, { "label": "POSITIVE", "score": 0.000668634194880724 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 70 }
Default
null
null
Currency exchanges have any extra fees?
{ "text": "Currency exchanges have any extra fees?" }
[ { "label": "NEGATIVE", "score": 0.9979432225227356 }, { "label": "POSITIVE", "score": 0.0020567222964018583 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 31 }
Default
null
null
What does it mean if it says my card payment has been cancelled?
{ "text": "What does it mean if it says my card payment has been cancelled?" }
[ { "label": "NEGATIVE", "score": 0.9995986819267273 }, { "label": "POSITIVE", "score": 0.0004013697325717658 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 53 }
Default
null
null
Help! My card is stolen.
{ "text": "Help! My card is stolen." }
[ { "label": "NEGATIVE", "score": 0.9976147413253784 }, { "label": "POSITIVE", "score": 0.002385309198871255 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 41 }
Default
null
null
I tried to buy something online yesterday and was told declined. I got the same error today after trying again. What is the problem?
{ "text": "I tried to buy something online yesterday and was told declined. I got the same error today after trying again. What is the problem?" }
[ { "label": "NEGATIVE", "score": 0.9996305704116821 }, { "label": "POSITIVE", "score": 0.00036939766141586006 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 27 }
Default
null
null
I want to transfer money to a beneficiary, but I couldn't.
{ "text": "I want to transfer money to a beneficiary, but I couldn't." }
[ { "label": "NEGATIVE", "score": 0.9988957643508911 }, { "label": "POSITIVE", "score": 0.0011041904799640179 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 7 }
Default
null
null
My card expires soon
{ "text": "My card expires soon" }
[ { "label": "NEGATIVE", "score": 0.17570896446704865 }, { "label": "POSITIVE", "score": 0.8242910504341125 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 9 }
Default
null
null
In what increments can I top-up my card?
{ "text": "In what increments can I top-up my card?" }
[ { "label": "NEGATIVE", "score": 0.9988574981689453 }, { "label": "POSITIVE", "score": 0.0011425213888287544 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 4 }
Default
null
null
Why didn't my card payment work?
{ "text": "Why didn't my card payment work?" }
[ { "label": "NEGATIVE", "score": 0.9986034035682678 }, { "label": "POSITIVE", "score": 0.0013965696562081575 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 25 }
Default
null
null
What ATM locations are near me?
{ "text": "What ATM locations are near me?" }
[ { "label": "NEGATIVE", "score": 0.9965382814407349 }, { "label": "POSITIVE", "score": 0.0034617369528859854 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 3 }
Default
null
null
Are there still fees for european top-ups?
{ "text": "Are there still fees for european top-ups?" }
[ { "label": "NEGATIVE", "score": 0.9973158240318298 }, { "label": "POSITIVE", "score": 0.002684144303202629 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 57 }
Default
null
null
I tried to make a withdrawal from the ATM, but it was cancelled.
{ "text": "I tried to make a withdrawal from the ATM, but it was cancelled." }
[ { "label": "NEGATIVE", "score": 0.9996046423912048 }, { "label": "POSITIVE", "score": 0.00039542323793284595 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 26 }
Default
null
null
What does it mean if my top-up has not gone through?
{ "text": "What does it mean if my top-up has not gone through?" }
[ { "label": "NEGATIVE", "score": 0.9980635046958923 }, { "label": "POSITIVE", "score": 0.0019365076441317797 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 47 }
Default
null
null
My card has been compromised. I see a bunch of online shopping charges that I didn't make. I need to freeze it immediately.
{ "text": "My card has been compromised. I see a bunch of online shopping charges that I didn't make. I need to freeze it immediately." }
[ { "label": "NEGATIVE", "score": 0.9987648725509644 }, { "label": "POSITIVE", "score": 0.0012351289624348283 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 22 }
Default
null
null
Can you tell me the limit for top ups?
{ "text": "Can you tell me the limit for top ups?" }
[ { "label": "NEGATIVE", "score": 0.9188687205314636 }, { "label": "POSITIVE", "score": 0.08113133162260056 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 60 }
Default
null
null
Asked for $100 but only got $20. Why would this happen?
{ "text": "Asked for $100 but only got $20. Why would this happen?" }
[ { "label": "NEGATIVE", "score": 0.9989915490150452 }, { "label": "POSITIVE", "score": 0.00100846984423697 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 75 }
Default
null
null
Hello I have a UK account. Can you please check if everything is alright with it? I made a transfer a couple hours ago but it doesn't show up yet.
{ "text": "Hello I have a UK account. Can you please check if everything is alright with it? I made a transfer a couple hours ago but it doesn't show up yet." }
[ { "label": "NEGATIVE", "score": 0.9970464110374451 }, { "label": "POSITIVE", "score": 0.0029536576475948095 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 5 }
Default
null
null
I would like to know how much I can top-up.
{ "text": "I would like to know how much I can top-up." }
[ { "label": "NEGATIVE", "score": 0.0005908185848966241 }, { "label": "POSITIVE", "score": 0.9994091987609863 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 60 }
Default
null
null
The card payment didn't work
{ "text": "The card payment didn't work" }
[ { "label": "NEGATIVE", "score": 0.9997636675834656 }, { "label": "POSITIVE", "score": 0.00023639465507585555 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 53 }
Default
null
null
I shouldn't have been charged but I see a fee, why?
{ "text": "I shouldn't have been charged but I see a fee, why?" }
[ { "label": "NEGATIVE", "score": 0.9959333539009094 }, { "label": "POSITIVE", "score": 0.00406665587797761 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 15 }
Default
null
null
Can I use check to deposit?
{ "text": "Can I use check to deposit?" }
[ { "label": "NEGATIVE", "score": 0.9961438179016113 }, { "label": "POSITIVE", "score": 0.0038561508990824223 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 58 }
Default
null
null
Someone may have made an error in figuring out the rate of exchange. I should have received more cash than I did on my most recent withdrawal.
{ "text": "Someone may have made an error in figuring out the rate of exchange. I should have received more cash than I did on my most recent withdrawal." }
[ { "label": "NEGATIVE", "score": 0.9995331764221191 }, { "label": "POSITIVE", "score": 0.00046689348528161645 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 76 }
Default
null
null
Where can I get a new passcode?
{ "text": "Where can I get a new passcode?" }
[ { "label": "NEGATIVE", "score": 0.999605119228363 }, { "label": "POSITIVE", "score": 0.00039489587652496994 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 44 }
Default
null
null
I recently bought something abroad but the exchange rate is incorrect. Why?
{ "text": "I recently bought something abroad but the exchange rate is incorrect. Why?" }
[ { "label": "NEGATIVE", "score": 0.9992086291313171 }, { "label": "POSITIVE", "score": 0.0007914561429060996 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 17 }
Default
null
null
Why is my deposit still pending?
{ "text": "Why is my deposit still pending?" }
[ { "label": "NEGATIVE", "score": 0.9986245632171631 }, { "label": "POSITIVE", "score": 0.0013754107058048248 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 6 }
Default
null
null
What is the verification process for a top up card?
{ "text": "What is the verification process for a top up card?" }
[ { "label": "NEGATIVE", "score": 0.9977210164070129 }, { "label": "POSITIVE", "score": 0.0022790206130594015 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 71 }
Default
null
null
How long would does it take for a seller to receive an EU transfer if I bought something from them and sent them the money immediately?
{ "text": "How long would does it take for a seller to receive an EU transfer if I bought something from them and sent them the money immediately?" }
[ { "label": "NEGATIVE", "score": 0.999504804611206 }, { "label": "POSITIVE", "score": 0.0004951407900080085 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 48 }
Default
null
null
Hello, I have recently made a purchase and have decided to cancel my purchase. Is there any way that you can cancel that transaction for me so I can get the money back? It's very important.
{ "text": "Hello, I have recently made a purchase and have decided to cancel my purchase. Is there any way that you can cancel that transaction for me so I can get the money back? It's very important." }
[ { "label": "NEGATIVE", "score": 0.8951894044876099 }, { "label": "POSITIVE", "score": 0.10481056571006775 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 52 }
Default
null
null
Are there any hidden limit on the auto top-up?
{ "text": "Are there any hidden limit on the auto top-up?" }
[ { "label": "NEGATIVE", "score": 0.9989635944366455 }, { "label": "POSITIVE", "score": 0.0010364357149228454 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 4 }
Default
null
null
ATM only gave me $20 instead of $100
{ "text": "ATM only gave me $20 instead of $100" }
[ { "label": "NEGATIVE", "score": 0.9957958459854126 }, { "label": "POSITIVE", "score": 0.004204137716442347 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 75 }
Default
null
null
After a transfer, I see an extra fee. Why?
{ "text": "After a transfer, I see an extra fee. Why?" }
[ { "label": "NEGATIVE", "score": 0.9951413869857788 }, { "label": "POSITIVE", "score": 0.004858634900301695 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 64 }
Default
null
null
I can't be sure, but I think that someone may be using my card.
{ "text": "I can't be sure, but I think that someone may be using my card." }
[ { "label": "NEGATIVE", "score": 0.9983208775520325 }, { "label": "POSITIVE", "score": 0.0016791422385722399 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 22 }
Default
null
null
Should I be seeing a fee applied for my money transfer?
{ "text": "Should I be seeing a fee applied for my money transfer?" }
[ { "label": "NEGATIVE", "score": 0.9992339611053467 }, { "label": "POSITIVE", "score": 0.0007659948896616697 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 64 }
Default
null
null
What information do I need to see my source of money?
{ "text": "What information do I need to see my source of money?" }
[ { "label": "NEGATIVE", "score": 0.9993928670883179 }, { "label": "POSITIVE", "score": 0.0006071464740671217 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 70 }
Default
null
null
How long will it take for my cash withdrawal to stop pending
{ "text": "How long will it take for my cash withdrawal to stop pending" }
[ { "label": "NEGATIVE", "score": 0.9982574582099915 }, { "label": "POSITIVE", "score": 0.0017425207188352942 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 46 }
Default
null
null
Is there something wrong with the transferring functions? I keep trying to transfer funds and only get an error message.
{ "text": "Is there something wrong with the transferring functions? I keep trying to transfer funds and only get an error message." }
[ { "label": "NEGATIVE", "score": 0.9995494484901428 }, { "label": "POSITIVE", "score": 0.0004505495890043676 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 7 }
Default
null
null
On a card top-up, where can I verify?
{ "text": "On a card top-up, where can I verify?" }
[ { "label": "NEGATIVE", "score": 0.9970990419387817 }, { "label": "POSITIVE", "score": 0.002900932915508747 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 71 }
Default
null
null
What's the deal? Money has just disappeared out of my account. I thought you offered crypto top up and it doesn't seem to working.
{ "text": "What's the deal? Money has just disappeared out of my account. I thought you offered crypto top up and it doesn't seem to working." }
[ { "label": "NEGATIVE", "score": 0.9997578263282776 }, { "label": "POSITIVE", "score": 0.00024223010404966772 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 61 }
Default
null
null
Will you tell me how I am supposed to use the disposable cards?
{ "text": "Will you tell me how I am supposed to use the disposable cards?" }
[ { "label": "NEGATIVE", "score": 0.9994890689849854 }, { "label": "POSITIVE", "score": 0.0005109349149279296 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 37 }
Default
null
null
Why isn't my balance reflecting a transfer I did?
{ "text": "Why isn't my balance reflecting a transfer I did?" }
[ { "label": "NEGATIVE", "score": 0.9978801012039185 }, { "label": "POSITIVE", "score": 0.002119919750839472 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 5 }
Default
null
null
Can I choose between Visa and Mastercard?
{ "text": "Can I choose between Visa and Mastercard?" }
[ { "label": "NEGATIVE", "score": 0.9939250349998474 }, { "label": "POSITIVE", "score": 0.006075005512684584 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 73 }
Default
null
null
What's the process for exchanges?
{ "text": "What's the process for exchanges?" }
[ { "label": "NEGATIVE", "score": 0.982300877571106 }, { "label": "POSITIVE", "score": 0.017699144780635834 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 32 }
Default
null
null
i have used my card online before and wasn't charged, why am i charged now
{ "text": "i have used my card online before and wasn't charged, why am i charged now" }
[ { "label": "NEGATIVE", "score": 0.9944157600402832 }, { "label": "POSITIVE", "score": 0.005584207363426685 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 15 }
Default
null
null
Under what condition will my payment revert?
{ "text": "Under what condition will my payment revert?" }
[ { "label": "NEGATIVE", "score": 0.9990344047546387 }, { "label": "POSITIVE", "score": 0.0009656132897362113 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 53 }
Default
null
null
Where can I get money from my card?
{ "text": "Where can I get money from my card?" }
[ { "label": "NEGATIVE", "score": 0.999521017074585 }, { "label": "POSITIVE", "score": 0.00047903027734719217 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 3 }
Default
null
null
Why did my payment not go through why did it cancel?
{ "text": "Why did my payment not go through why did it cancel?" }
[ { "label": "NEGATIVE", "score": 0.9990693926811218 }, { "label": "POSITIVE", "score": 0.0009306423598900437 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 53 }
Default
null
null
What steps do I have to take to change my PIN?
{ "text": "What steps do I have to take to change my PIN?" }
[ { "label": "NEGATIVE", "score": 0.9989367127418518 }, { "label": "POSITIVE", "score": 0.001063340692780912 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 21 }
Default
null
null
Given a choice, I'd rather have Mastercard.
{ "text": "Given a choice, I'd rather have Mastercard." }
[ { "label": "NEGATIVE", "score": 0.9990144968032837 }, { "label": "POSITIVE", "score": 0.0009855171665549278 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 73 }
Default
null
null
What's the expected wait time to recieve my new card?
{ "text": "What's the expected wait time to recieve my new card?" }
[ { "label": "NEGATIVE", "score": 0.9964062571525574 }, { "label": "POSITIVE", "score": 0.003593706525862217 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 11 }
Default
null
null
how do you get exchange rates
{ "text": "how do you get exchange rates" }
[ { "label": "NEGATIVE", "score": 0.9892848134040833 }, { "label": "POSITIVE", "score": 0.010715208947658539 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 32 }
Default
null
null
I can't enter my passcode.
{ "text": "I can't enter my passcode." }
[ { "label": "NEGATIVE", "score": 0.9989614486694336 }, { "label": "POSITIVE", "score": 0.0010385271161794662 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 44 }
Default
null
null
I use my card internationally to manage payments and I just noticed that you are adding additional fees. Why? I am a good customer and this has me thinking about leaving.
{ "text": "I use my card internationally to manage payments and I just noticed that you are adding additional fees. Why? I am a good customer and this has me thinking about leaving." }
[ { "label": "NEGATIVE", "score": 0.9909356236457825 }, { "label": "POSITIVE", "score": 0.009064356796443462 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 64 }
Default
null
null
Is my card activated?
{ "text": "Is my card activated?" }
[ { "label": "NEGATIVE", "score": 0.9889229536056519 }, { "label": "POSITIVE", "score": 0.01107710599899292 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 0 }
Default
null
null
I want to use my American Express for adding money into my account.
{ "text": "I want to use my American Express for adding money into my account." }
[ { "label": "NEGATIVE", "score": 0.9995436072349548 }, { "label": "POSITIVE", "score": 0.0004563738184515387 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 54 }
Default
null
null
Is there a reason why my card was declined when I attempted to withdraw money?
{ "text": "Is there a reason why my card was declined when I attempted to withdraw money?" }
[ { "label": "NEGATIVE", "score": 0.9995108842849731 }, { "label": "POSITIVE", "score": 0.0004890881828032434 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 26 }
Default
null
null
I managed to drunken block my card :(( Help!
{ "text": "I managed to drunken block my card :(( Help!" }
[ { "label": "NEGATIVE", "score": 0.9985141158103943 }, { "label": "POSITIVE", "score": 0.0014858879148960114 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 49 }
Default
null
null
I don't see a money transfer yet
{ "text": "I don't see a money transfer yet" }
[ { "label": "NEGATIVE", "score": 0.9977890253067017 }, { "label": "POSITIVE", "score": 0.0022109949495643377 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 48 }
Default
null
null
I sent a check into the system but still haven't received the cash yet
{ "text": "I sent a check into the system but still haven't received the cash yet" }
[ { "label": "NEGATIVE", "score": 0.9987126588821411 }, { "label": "POSITIVE", "score": 0.0012873391387984157 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 6 }
Default
null
null
I have never been charged for making an ATM cash withdrawal before, but I am now being charged a fee to withdraw cash. What happened?
{ "text": "I have never been charged for making an ATM cash withdrawal before, but I am now being charged a fee to withdraw cash. What happened?" }
[ { "label": "NEGATIVE", "score": 0.9989528656005859 }, { "label": "POSITIVE", "score": 0.0010470707202330232 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 19 }
Default
null
null
The money disappeared after I topped up my account.
{ "text": "The money disappeared after I topped up my account." }
[ { "label": "NEGATIVE", "score": 0.9996966123580933 }, { "label": "POSITIVE", "score": 0.0003033826651517302 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 62 }
Default
null
null
Hi. A couple hours ago I make a transfer from my UK bank account, but it hasn't shown up. Please, would you see what the delay is?
{ "text": "Hi. A couple hours ago I make a transfer from my UK bank account, but it hasn't shown up. Please, would you see what the delay is?" }
[ { "label": "NEGATIVE", "score": 0.9990346431732178 }, { "label": "POSITIVE", "score": 0.0009653266752138734 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 5 }
Default
null
null
Is there a function where I can top-up automatically?
{ "text": "Is there a function where I can top-up automatically?" }
[ { "label": "NEGATIVE", "score": 0.9980162382125854 }, { "label": "POSITIVE", "score": 0.0019837748259305954 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 4 }
Default
null
null
I am blocked now because I entered the wrong pin, need help.
{ "text": "I am blocked now because I entered the wrong pin, need help." }
[ { "label": "NEGATIVE", "score": 0.9996674060821533 }, { "label": "POSITIVE", "score": 0.0003325811121612787 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 49 }
Default
null
null
I am not satisfied with your company and wish to delete all accounts immediately.
{ "text": "I am not satisfied with your company and wish to delete all accounts immediately." }
[ { "label": "NEGATIVE", "score": 0.9997897744178772 }, { "label": "POSITIVE", "score": 0.00021028431365266442 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 55 }
Default
null
null
Would you please tell me the status of my refund request for a large purchase I made not long ago? I contacted the merchant nearly a week ago, but haven't received it.
{ "text": "Would you please tell me the status of my refund request for a large purchase I made not long ago? I contacted the merchant nearly a week ago, but haven't received it." }
[ { "label": "NEGATIVE", "score": 0.9989151954650879 }, { "label": "POSITIVE", "score": 0.001084767747670412 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 51 }
Default
null
null
Can you please help me in canceling my order.
{ "text": "Can you please help me in canceling my order." }
[ { "label": "NEGATIVE", "score": 0.9992483258247375 }, { "label": "POSITIVE", "score": 0.0007516195764765143 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 52 }
Default
null
null
How long does a payment usually show as pending? Is it normal that mine is still pending?
{ "text": "How long does a payment usually show as pending? Is it normal that mine is still pending?" }
[ { "label": "NEGATIVE", "score": 0.9992488026618958 }, { "label": "POSITIVE", "score": 0.0007511437870562077 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 45 }
Default
null
null
How do I add a card on to the app?
{ "text": "How do I add a card on to the app?" }
[ { "label": "NEGATIVE", "score": 0.9975878000259399 }, { "label": "POSITIVE", "score": 0.002412255620583892 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 13 }
Default
null
null
I cannot tell what my top up currently is.
{ "text": "I cannot tell what my top up currently is." }
[ { "label": "NEGATIVE", "score": 0.2666949927806854 }, { "label": "POSITIVE", "score": 0.7333049774169922 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 62 }
Default
null
null
I don't see me 'top up' in my wallet
{ "text": "I don't see me 'top up' in my wallet" }
[ { "label": "NEGATIVE", "score": 0.998304009437561 }, { "label": "POSITIVE", "score": 0.0016960058128461242 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 62 }
Default
null
null
Why can't I complete my transfer?
{ "text": "Why can't I complete my transfer?" }
[ { "label": "NEGATIVE", "score": 0.9992068409919739 }, { "label": "POSITIVE", "score": 0.0007931828149594367 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 35 }
Default
null
null
I'm going on a trip soon and I needed to convert my Russian ruble to UK pounds, but when I did, your company charged me above the exchange rate. Did you mess up my transaction?
{ "text": "I'm going on a trip soon and I needed to convert my Russian ruble to UK pounds, but when I did, your company charged me above the exchange rate. Did you mess up my transaction?" }
[ { "label": "NEGATIVE", "score": 0.9984233379364014 }, { "label": "POSITIVE", "score": 0.0015766870928928256 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 17 }
Default
null
null