text
stringlengths 13
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dict | prediction
list | prediction_agent
stringclasses 1
value | annotation
null | annotation_agent
null | multi_label
bool 1
class | explanation
null | id
null | metadata
dict | status
stringclasses 1
value | event_timestamp
null | metrics
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|---|---|---|---|---|---|---|---|---|---|---|---|---|
What's the web address to unblock my pin? | {
"text": "What's the web address to unblock my pin?"
} | [
{
"label": "NEGATIVE",
"score": 0.9991859793663025
},
{
"label": "POSITIVE",
"score": 0.0008139907149598002
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 49
} | Default | null | null |
What is this extra fee that I got when I used my card to pay? | {
"text": "What is this extra fee that I got when I used my card to pay?"
} | [
{
"label": "NEGATIVE",
"score": 0.9970136880874634
},
{
"label": "POSITIVE",
"score": 0.0029862625524401665
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 15
} | Default | null | null |
I noticed that there is a withdrawal in the app that is not mine. | {
"text": "I noticed that there is a withdrawal in the app that is not mine."
} | [
{
"label": "NEGATIVE",
"score": 0.9994804263114929
},
{
"label": "POSITIVE",
"score": 0.0005195513949729502
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 20
} | Default | null | null |
My identity is unable to be verified. | {
"text": "My identity is unable to be verified."
} | [
{
"label": "NEGATIVE",
"score": 0.9996793270111084
},
{
"label": "POSITIVE",
"score": 0.0003206786641385406
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 68
} | Default | null | null |
Is there a fee for topping up a card? | {
"text": "Is there a fee for topping up a card?"
} | [
{
"label": "NEGATIVE",
"score": 0.994875967502594
},
{
"label": "POSITIVE",
"score": 0.00512403529137373
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 57
} | Default | null | null |
When will it be delivered to the US? | {
"text": "When will it be delivered to the US?"
} | [
{
"label": "NEGATIVE",
"score": 0.9989268183708191
},
{
"label": "POSITIVE",
"score": 0.0010731047950685024
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 12
} | Default | null | null |
Are there any ATM's near me that accept this card? | {
"text": "Are there any ATM's near me that accept this card?"
} | [
{
"label": "NEGATIVE",
"score": 0.9969047904014587
},
{
"label": "POSITIVE",
"score": 0.003095183987170458
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 3
} | Default | null | null |
I lost my phone and need help so someone doesn't access my account. | {
"text": "I lost my phone and need help so someone doesn't access my account."
} | [
{
"label": "NEGATIVE",
"score": 0.9996682405471802
},
{
"label": "POSITIVE",
"score": 0.00033181122853420675
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 42
} | Default | null | null |
my balance has not changed, despite depositing a cheque | {
"text": "my balance has not changed, despite depositing a cheque"
} | [
{
"label": "NEGATIVE",
"score": 0.9849858283996582
},
{
"label": "POSITIVE",
"score": 0.015014227479696274
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 6
} | Default | null | null |
exchanging currencies costs what? | {
"text": "exchanging currencies costs what?"
} | [
{
"label": "NEGATIVE",
"score": 0.9948288798332214
},
{
"label": "POSITIVE",
"score": 0.005171129945665598
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 31
} | Default | null | null |
My card is not able to be activated how do I get it to work? | {
"text": "My card is not able to be activated how do I get it to work?"
} | [
{
"label": "NEGATIVE",
"score": 0.999752938747406
},
{
"label": "POSITIVE",
"score": 0.0002470978652127087
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 0
} | Default | null | null |
What foreign exchange rate will I get? | {
"text": "What foreign exchange rate will I get?"
} | [
{
"label": "NEGATIVE",
"score": 0.9941760301589966
},
{
"label": "POSITIVE",
"score": 0.005823955871164799
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 32
} | Default | null | null |
What fiat currencies do you support? | {
"text": "What fiat currencies do you support?"
} | [
{
"label": "NEGATIVE",
"score": 0.9854850172996521
},
{
"label": "POSITIVE",
"score": 0.014514986425638199
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 36
} | Default | null | null |
I am not happy with your service and request that my account be terminated! | {
"text": "I am not happy with your service and request that my account be terminated!"
} | [
{
"label": "NEGATIVE",
"score": 0.9997057318687439
},
{
"label": "POSITIVE",
"score": 0.0002942027640528977
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 55
} | Default | null | null |
What is going on? I have checked over and over and the details of my account are right. Why is my transfer still pending? It's 2018 not 1818. Transfering money to another country can't be that hard. | {
"text": "What is going on? I have checked over and over and the details of my account are right. Why is my transfer still pending? It's 2018 not 1818. Transfering money to another country can't be that hard."
} | [
{
"label": "NEGATIVE",
"score": 0.8335444331169128
},
{
"label": "POSITIVE",
"score": 0.16645556688308716
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 48
} | Default | null | null |
How long will my transaction take? | {
"text": "How long will my transaction take?"
} | [
{
"label": "NEGATIVE",
"score": 0.9982417821884155
},
{
"label": "POSITIVE",
"score": 0.001758206868544221
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 66
} | Default | null | null |
Can I top-up via Apple Pay? | {
"text": "Can I top-up via Apple Pay?"
} | [
{
"label": "NEGATIVE",
"score": 0.997665524482727
},
{
"label": "POSITIVE",
"score": 0.0023344382643699646
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 2
} | Default | null | null |
Please delete my account immediately. | {
"text": "Please delete my account immediately."
} | [
{
"label": "NEGATIVE",
"score": 0.9995707869529724
},
{
"label": "POSITIVE",
"score": 0.0004291703808121383
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 55
} | Default | null | null |
What's the time frame on EU transfers? I purchased something a couple of days ago but the seller hasn't received my payment. | {
"text": "What's the time frame on EU transfers? I purchased something a couple of days ago but the seller hasn't received my payment."
} | [
{
"label": "NEGATIVE",
"score": 0.9994819760322571
},
{
"label": "POSITIVE",
"score": 0.0005181103479117155
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 48
} | Default | null | null |
Where do I go to cancel a transaction? | {
"text": "Where do I go to cancel a transaction?"
} | [
{
"label": "NEGATIVE",
"score": 0.999569833278656
},
{
"label": "POSITIVE",
"score": 0.0004301115404814482
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 8
} | Default | null | null |
How many payments can I make using a virtual card? | {
"text": "How many payments can I make using a virtual card?"
} | [
{
"label": "NEGATIVE",
"score": 0.9978461265563965
},
{
"label": "POSITIVE",
"score": 0.002153922338038683
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 29
} | Default | null | null |
What's a verification code? | {
"text": "What's a verification code?"
} | [
{
"label": "NEGATIVE",
"score": 0.9962058067321777
},
{
"label": "POSITIVE",
"score": 0.0037941872142255306
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 71
} | Default | null | null |
Do you limit my top-offs? | {
"text": "Do you limit my top-offs?"
} | [
{
"label": "NEGATIVE",
"score": 0.9826194047927856
},
{
"label": "POSITIVE",
"score": 0.01738063059747219
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 60
} | Default | null | null |
It has been a couple of hours but I do not see my balance updated, can you help? | {
"text": "It has been a couple of hours but I do not see my balance updated, can you help?"
} | [
{
"label": "NEGATIVE",
"score": 0.9992589354515076
},
{
"label": "POSITIVE",
"score": 0.0007410685648210347
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 5
} | Default | null | null |
Are you able to make exchanges to EUR? | {
"text": "Are you able to make exchanges to EUR?"
} | [
{
"label": "NEGATIVE",
"score": 0.061207469552755356
},
{
"label": "POSITIVE",
"score": 0.9387925267219543
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 36
} | Default | null | null |
I have been trying to make a transfer and it won't go through. I have checked all the receipts and its all correct but still won't let me do it. | {
"text": "I have been trying to make a transfer and it won't go through. I have checked all the receipts and its all correct but still won't let me do it."
} | [
{
"label": "NEGATIVE",
"score": 0.9933904409408569
},
{
"label": "POSITIVE",
"score": 0.006609613541513681
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 27
} | Default | null | null |
how can i add money to my account if you don't accept cash | {
"text": "how can i add money to my account if you don't accept cash"
} | [
{
"label": "NEGATIVE",
"score": 0.994466245174408
},
{
"label": "POSITIVE",
"score": 0.00553373945876956
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 58
} | Default | null | null |
Why would the app show a withdrawal that I did not make? | {
"text": "Why would the app show a withdrawal that I did not make?"
} | [
{
"label": "NEGATIVE",
"score": 0.9994403719902039
},
{
"label": "POSITIVE",
"score": 0.0005596621776930988
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 20
} | Default | null | null |
My beneficiary is unable to transact | {
"text": "My beneficiary is unable to transact"
} | [
{
"label": "NEGATIVE",
"score": 0.99957674741745
},
{
"label": "POSITIVE",
"score": 0.0004232374776620418
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 7
} | Default | null | null |
My payment didn't work and the money is in back in my account. | {
"text": "My payment didn't work and the money is in back in my account."
} | [
{
"label": "NEGATIVE",
"score": 0.9993656277656555
},
{
"label": "POSITIVE",
"score": 0.0006343911518342793
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 53
} | Default | null | null |
How do I get another card | {
"text": "How do I get another card"
} | [
{
"label": "NEGATIVE",
"score": 0.9976677298545837
},
{
"label": "POSITIVE",
"score": 0.0023322419729083776
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 39
} | Default | null | null |
Is ordering a new card from China available? | {
"text": "Is ordering a new card from China available?"
} | [
{
"label": "NEGATIVE",
"score": 0.9982230067253113
},
{
"label": "POSITIVE",
"score": 0.0017769335536286235
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 9
} | Default | null | null |
Do I need my phone to use the app? | {
"text": "Do I need my phone to use the app?"
} | [
{
"label": "NEGATIVE",
"score": 0.9989262223243713
},
{
"label": "POSITIVE",
"score": 0.0010737593984231353
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 42
} | Default | null | null |
Will my card be a MasterCard or a Visa? | {
"text": "Will my card be a MasterCard or a Visa?"
} | [
{
"label": "NEGATIVE",
"score": 0.9964471459388733
},
{
"label": "POSITIVE",
"score": 0.0035528463777154684
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 73
} | Default | null | null |
I cannot find my refund on my statement. | {
"text": "I cannot find my refund on my statement."
} | [
{
"label": "NEGATIVE",
"score": 0.9994387030601501
},
{
"label": "POSITIVE",
"score": 0.0005613032262772322
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 51
} | Default | null | null |
Why does my transfer keep generating an error message? | {
"text": "Why does my transfer keep generating an error message?"
} | [
{
"label": "NEGATIVE",
"score": 0.9994953870773315
},
{
"label": "POSITIVE",
"score": 0.0005045804427936673
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 7
} | Default | null | null |
Just received a message that my transfer is not possible?? What is going on. I have done this before with no issues. | {
"text": "Just received a message that my transfer is not possible?? What is going on. I have done this before with no issues."
} | [
{
"label": "NEGATIVE",
"score": 0.99052494764328
},
{
"label": "POSITIVE",
"score": 0.009475057013332844
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 7
} | Default | null | null |
I don't know where a direct debit payment came from | {
"text": "I don't know where a direct debit payment came from"
} | [
{
"label": "NEGATIVE",
"score": 0.9992325305938721
},
{
"label": "POSITIVE",
"score": 0.0007675352389924228
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 28
} | Default | null | null |
My package is taking too long to arrive and I don't want it anymore. Can I get a refund? | {
"text": "My package is taking too long to arrive and I don't want it anymore. Can I get a refund?"
} | [
{
"label": "NEGATIVE",
"score": 0.9997205138206482
},
{
"label": "POSITIVE",
"score": 0.0002794716856442392
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 52
} | Default | null | null |
Why hasn't my refund appeared on my statement? | {
"text": "Why hasn't my refund appeared on my statement?"
} | [
{
"label": "NEGATIVE",
"score": 0.9986464381217957
},
{
"label": "POSITIVE",
"score": 0.0013535537291318178
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 51
} | Default | null | null |
How many digits identify the top-up verification code? | {
"text": "How many digits identify the top-up verification code?"
} | [
{
"label": "NEGATIVE",
"score": 0.9989500641822815
},
{
"label": "POSITIVE",
"score": 0.0010499815689399838
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 71
} | Default | null | null |
Please delete my account and personal information. | {
"text": "Please delete my account and personal information."
} | [
{
"label": "NEGATIVE",
"score": 0.9995966553688049
},
{
"label": "POSITIVE",
"score": 0.0004034152370877564
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 55
} | Default | null | null |
where do I go to top up with cash? | {
"text": "where do I go to top up with cash?"
} | [
{
"label": "NEGATIVE",
"score": 0.9932042360305786
},
{
"label": "POSITIVE",
"score": 0.006795770488679409
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 58
} | Default | null | null |
In what places can I use my card? | {
"text": "In what places can I use my card?"
} | [
{
"label": "NEGATIVE",
"score": 0.9981448650360107
},
{
"label": "POSITIVE",
"score": 0.0018551400862634182
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 10
} | Default | null | null |
I need more assistance with how to activate my card. | {
"text": "I need more assistance with how to activate my card."
} | [
{
"label": "NEGATIVE",
"score": 0.9992572665214539
},
{
"label": "POSITIVE",
"score": 0.000742679403629154
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 0
} | Default | null | null |
Why did I get charged a fee on my card? | {
"text": "Why did I get charged a fee on my card?"
} | [
{
"label": "NEGATIVE",
"score": 0.9981961846351624
},
{
"label": "POSITIVE",
"score": 0.0018038650741800666
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 15
} | Default | null | null |
I tried activation my card and it didn't employment | {
"text": "I tried activation my card and it didn't employment"
} | [
{
"label": "NEGATIVE",
"score": 0.9990350008010864
},
{
"label": "POSITIVE",
"score": 0.0009649822604842484
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 0
} | Default | null | null |
When will my top up be applied? | {
"text": "When will my top up be applied?"
} | [
{
"label": "NEGATIVE",
"score": 0.9954444169998169
},
{
"label": "POSITIVE",
"score": 0.004555589985102415
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 47
} | Default | null | null |
how do I speed up identity verification? | {
"text": "how do I speed up identity verification?"
} | [
{
"label": "NEGATIVE",
"score": 0.9988822340965271
},
{
"label": "POSITIVE",
"score": 0.00111780920997262
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 74
} | Default | null | null |
Questionable transactions on my account. | {
"text": "Questionable transactions on my account."
} | [
{
"label": "NEGATIVE",
"score": 0.9996246099472046
},
{
"label": "POSITIVE",
"score": 0.0003753446217160672
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 22
} | Default | null | null |
Could you please help me? I made my rent payment and have double checked that I sent it to the right account. The person receiving it says he has not received it but it shows complete on my side. | {
"text": "Could you please help me? I made my rent payment and have double checked that I sent it to the right account. The person receiving it says he has not received it but it shows complete on my side."
} | [
{
"label": "NEGATIVE",
"score": 0.024575741961598396
},
{
"label": "POSITIVE",
"score": 0.9754242897033691
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 66
} | Default | null | null |
Are there any restrictions to where I can use my card? | {
"text": "Are there any restrictions to where I can use my card?"
} | [
{
"label": "NEGATIVE",
"score": 0.9982060194015503
},
{
"label": "POSITIVE",
"score": 0.0017939190147444606
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 10
} | Default | null | null |
Why did a transaction I made charge me $1? | {
"text": "Why did a transaction I made charge me $1?"
} | [
{
"label": "NEGATIVE",
"score": 0.9989653825759888
},
{
"label": "POSITIVE",
"score": 0.0010345943737775087
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 34
} | Default | null | null |
Where can I find my card PIN? | {
"text": "Where can I find my card PIN?"
} | [
{
"label": "NEGATIVE",
"score": 0.9992026686668396
},
{
"label": "POSITIVE",
"score": 0.0007972976309247315
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 38
} | Default | null | null |
Why does is payment not going through? Did my account get frozen or some other issue I don't know about. What can I do to fix this problem? | {
"text": "Why does is payment not going through? Did my account get frozen or some other issue I don't know about. What can I do to fix this problem?"
} | [
{
"label": "NEGATIVE",
"score": 0.9996569156646729
},
{
"label": "POSITIVE",
"score": 0.00034307586611248553
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 25
} | Default | null | null |
Why do you have the identity check | {
"text": "Why do you have the identity check"
} | [
{
"label": "NEGATIVE",
"score": 0.9965373277664185
},
{
"label": "POSITIVE",
"score": 0.0034627357963472605
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 74
} | Default | null | null |
Why was my PIN blocked? | {
"text": "Why was my PIN blocked?"
} | [
{
"label": "NEGATIVE",
"score": 0.9988794922828674
},
{
"label": "POSITIVE",
"score": 0.0011205278569832444
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 49
} | Default | null | null |
I need to freeze my card as soon as possible. I just checked my account and saw that there have been several payments that I don't recognize over the course of a few days. Can we investigate and get my money back? | {
"text": "I need to freeze my card as soon as possible. I just checked my account and saw that there have been several payments that I don't recognize over the course of a few days. Can we investigate and get my money back?"
} | [
{
"label": "NEGATIVE",
"score": 0.9990074038505554
},
{
"label": "POSITIVE",
"score": 0.0009926249040290713
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 16
} | Default | null | null |
My PIN got blocked, help. | {
"text": "My PIN got blocked, help."
} | [
{
"label": "NEGATIVE",
"score": 0.9987080097198486
},
{
"label": "POSITIVE",
"score": 0.0012920057633891702
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 49
} | Default | null | null |
There's a payment showing in the app today even though I have not used my card at all. I want a refund. | {
"text": "There's a payment showing in the app today even though I have not used my card at all. I want a refund."
} | [
{
"label": "NEGATIVE",
"score": 0.9908485412597656
},
{
"label": "POSITIVE",
"score": 0.009151500649750233
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 28
} | Default | null | null |
There is a direct debit transaction that I did not authorize | {
"text": "There is a direct debit transaction that I did not authorize"
} | [
{
"label": "NEGATIVE",
"score": 0.9798347353935242
},
{
"label": "POSITIVE",
"score": 0.02016531303524971
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 28
} | Default | null | null |
Could google pay and top up be together? | {
"text": "Could google pay and top up be together?"
} | [
{
"label": "NEGATIVE",
"score": 0.9978164434432983
},
{
"label": "POSITIVE",
"score": 0.002183569362387061
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 2
} | Default | null | null |
am suspicious of my card's security | {
"text": "am suspicious of my card's security"
} | [
{
"label": "NEGATIVE",
"score": 0.997718095779419
},
{
"label": "POSITIVE",
"score": 0.0022818814031779766
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 22
} | Default | null | null |
Could you please tell me why my purchases from this morning say payment is pending? | {
"text": "Could you please tell me why my purchases from this morning say payment is pending?"
} | [
{
"label": "NEGATIVE",
"score": 0.9984080195426941
},
{
"label": "POSITIVE",
"score": 0.0015920300502330065
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 45
} | Default | null | null |
What happened to my cash deposit? | {
"text": "What happened to my cash deposit?"
} | [
{
"label": "NEGATIVE",
"score": 0.9996426105499268
},
{
"label": "POSITIVE",
"score": 0.0003574003931134939
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 6
} | Default | null | null |
why did my payment revert | {
"text": "why did my payment revert"
} | [
{
"label": "NEGATIVE",
"score": 0.9982189536094666
},
{
"label": "POSITIVE",
"score": 0.0017810616409406066
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 53
} | Default | null | null |
Why has my card payment been reversed? | {
"text": "Why has my card payment been reversed?"
} | [
{
"label": "NEGATIVE",
"score": 0.9985830783843994
},
{
"label": "POSITIVE",
"score": 0.00141697539947927
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 53
} | Default | null | null |
how long should i expect to wait when i add money | {
"text": "how long should i expect to wait when i add money"
} | [
{
"label": "NEGATIVE",
"score": 0.9993663430213928
},
{
"label": "POSITIVE",
"score": 0.0006336660007946193
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 47
} | Default | null | null |
I don't remember my passcode? | {
"text": "I don't remember my passcode?"
} | [
{
"label": "NEGATIVE",
"score": 0.9995142221450806
},
{
"label": "POSITIVE",
"score": 0.00048582040471956134
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 44
} | Default | null | null |
top up for my american express card is not working | {
"text": "top up for my american express card is not working"
} | [
{
"label": "NEGATIVE",
"score": 0.9997480511665344
},
{
"label": "POSITIVE",
"score": 0.00025199062656611204
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 2
} | Default | null | null |
I'm still waiting for a money transfer to show. | {
"text": "I'm still waiting for a money transfer to show."
} | [
{
"label": "NEGATIVE",
"score": 0.9993833303451538
},
{
"label": "POSITIVE",
"score": 0.0006165967788547277
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 48
} | Default | null | null |
How do I stop fraud to my account? | {
"text": "How do I stop fraud to my account?"
} | [
{
"label": "NEGATIVE",
"score": 0.9945618510246277
},
{
"label": "POSITIVE",
"score": 0.005438204854726791
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 22
} | Default | null | null |
When do I see my recent refund in my statement | {
"text": "When do I see my recent refund in my statement"
} | [
{
"label": "NEGATIVE",
"score": 0.9778311252593994
},
{
"label": "POSITIVE",
"score": 0.02216881327331066
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 51
} | Default | null | null |
Why did I not get my refund yet? | {
"text": "Why did I not get my refund yet?"
} | [
{
"label": "NEGATIVE",
"score": 0.999363124370575
},
{
"label": "POSITIVE",
"score": 0.0006369313923642039
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 51
} | Default | null | null |
Could you please tell me why my card payment didn't work? | {
"text": "Could you please tell me why my card payment didn't work?"
} | [
{
"label": "NEGATIVE",
"score": 0.999515175819397
},
{
"label": "POSITIVE",
"score": 0.00048487522872164845
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 25
} | Default | null | null |
how come my transfer declined | {
"text": "how come my transfer declined"
} | [
{
"label": "NEGATIVE",
"score": 0.9987215399742126
},
{
"label": "POSITIVE",
"score": 0.0012784225400537252
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 27
} | Default | null | null |
I need to find the top up verification code | {
"text": "I need to find the top up verification code"
} | [
{
"label": "NEGATIVE",
"score": 0.9993768334388733
},
{
"label": "POSITIVE",
"score": 0.0006232080631889403
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 71
} | Default | null | null |
I need to know what's going on. I was under the impression you offered cryto top up which doesn't seem to be working and money has just vanished from my account. | {
"text": "I need to know what's going on. I was under the impression you offered cryto top up which doesn't seem to be working and money has just vanished from my account."
} | [
{
"label": "NEGATIVE",
"score": 0.9995566010475159
},
{
"label": "POSITIVE",
"score": 0.00044333082041703165
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 61
} | Default | null | null |
I just saw a charge for a cash withdrawal that I made! ATM withdrawals have always been free in the past, so why is there suddenly a charge? What is it going to cost me now? | {
"text": "I just saw a charge for a cash withdrawal that I made! ATM withdrawals have always been free in the past, so why is there suddenly a charge? What is it going to cost me now?"
} | [
{
"label": "NEGATIVE",
"score": 0.9985981583595276
},
{
"label": "POSITIVE",
"score": 0.0014017830835655332
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 19
} | Default | null | null |
I can't activate my card? | {
"text": "I can't activate my card?"
} | [
{
"label": "NEGATIVE",
"score": 0.9994463324546814
},
{
"label": "POSITIVE",
"score": 0.0005537003744393587
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 0
} | Default | null | null |
Will you send me a new card in China? | {
"text": "Will you send me a new card in China?"
} | [
{
"label": "NEGATIVE",
"score": 0.9975505471229553
},
{
"label": "POSITIVE",
"score": 0.00244942051358521
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 9
} | Default | null | null |
Will my transfer be done soon? | {
"text": "Will my transfer be done soon?"
} | [
{
"label": "NEGATIVE",
"score": 0.9913715124130249
},
{
"label": "POSITIVE",
"score": 0.008628513664007187
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 48
} | Default | null | null |
Hi, is everything in good standing with my card? I am receiving multiple "decline" messages. | {
"text": "Hi, is everything in good standing with my card? I am receiving multiple \"decline\" messages."
} | [
{
"label": "NEGATIVE",
"score": 0.9987296462059021
},
{
"label": "POSITIVE",
"score": 0.0012702957028523088
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 25
} | Default | null | null |
Where is my card? | {
"text": "Where is my card?"
} | [
{
"label": "NEGATIVE",
"score": 0.9974283576011658
},
{
"label": "POSITIVE",
"score": 0.002571623772382736
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 11
} | Default | null | null |
I paid with my card and was charged extra | {
"text": "I paid with my card and was charged extra"
} | [
{
"label": "NEGATIVE",
"score": 0.11820018291473389
},
{
"label": "POSITIVE",
"score": 0.8817997574806213
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 15
} | Default | null | null |
What kind of fees will I pay when I transfer? | {
"text": "What kind of fees will I pay when I transfer?"
} | [
{
"label": "NEGATIVE",
"score": 0.9975710511207581
},
{
"label": "POSITIVE",
"score": 0.0024289225693792105
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 64
} | Default | null | null |
My account shows up as pending after I received cash from the ATM earlier. How can this be still pending? I've got the cash already. | {
"text": "My account shows up as pending after I received cash from the ATM earlier. How can this be still pending? I've got the cash already."
} | [
{
"label": "NEGATIVE",
"score": 0.9973424077033997
},
{
"label": "POSITIVE",
"score": 0.002657595556229353
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 46
} | Default | null | null |
what is going on with my cash withdrawal? the exchange rate is wrong | {
"text": "what is going on with my cash withdrawal? the exchange rate is wrong"
} | [
{
"label": "NEGATIVE",
"score": 0.9997711777687073
},
{
"label": "POSITIVE",
"score": 0.00022887955128680915
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 76
} | Default | null | null |
What do I owe for a new card? | {
"text": "What do I owe for a new card?"
} | [
{
"label": "NEGATIVE",
"score": 0.9941791296005249
},
{
"label": "POSITIVE",
"score": 0.005820900201797485
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 43
} | Default | null | null |
Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working. | {
"text": "Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working."
} | [
{
"label": "NEGATIVE",
"score": 0.9992214441299438
},
{
"label": "POSITIVE",
"score": 0.0007785511552356184
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 27
} | Default | null | null |
oh my god I lost my card! what should I do? | {
"text": "oh my god I lost my card! what should I do?"
} | [
{
"label": "NEGATIVE",
"score": 0.9995567202568054
},
{
"label": "POSITIVE",
"score": 0.00044327444629743695
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 41
} | Default | null | null |
I already have an account. Why can't I use it unless my identity is verified? | {
"text": "I already have an account. Why can't I use it unless my identity is verified?"
} | [
{
"label": "NEGATIVE",
"score": 0.998869001865387
},
{
"label": "POSITIVE",
"score": 0.001130941673181951
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 74
} | Default | null | null |
Why is it failing to top-up? | {
"text": "Why is it failing to top-up?"
} | [
{
"label": "NEGATIVE",
"score": 0.9997915625572205
},
{
"label": "POSITIVE",
"score": 0.00020840780052822083
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 59
} | Default | null | null |
Would reinstalling the app solve the problem? | {
"text": "Would reinstalling the app solve the problem?"
} | [
{
"label": "NEGATIVE",
"score": 0.999336302280426
},
{
"label": "POSITIVE",
"score": 0.0006636232719756663
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 23
} | Default | null | null |
Hello, I noticed there is a payment from my card to a business that I am not familiar with. I definitely did not make this payment. | {
"text": "Hello, I noticed there is a payment from my card to a business that I am not familiar with. I definitely did not make this payment."
} | [
{
"label": "NEGATIVE",
"score": 0.9995904564857483
},
{
"label": "POSITIVE",
"score": 0.00040951400296762586
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 16
} | Default | null | null |
My transfer went through, but it seems to be caught up in a pending status. This was very important that it got done quickly, can you give me a status update on how long it will take? | {
"text": "My transfer went through, but it seems to be caught up in a pending status. This was very important that it got done quickly, can you give me a status update on how long it will take?"
} | [
{
"label": "NEGATIVE",
"score": 0.9965797066688538
},
{
"label": "POSITIVE",
"score": 0.0034202681854367256
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 48
} | Default | null | null |
How can I request cash back? The ATM gave me the wrong amount that I've been charged though... | {
"text": "How can I request cash back? The ATM gave me the wrong amount that I've been charged though..."
} | [
{
"label": "NEGATIVE",
"score": 0.9995866417884827
},
{
"label": "POSITIVE",
"score": 0.0004133919719606638
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 75
} | Default | null | null |
How can I convert currencies? | {
"text": "How can I convert currencies?"
} | [
{
"label": "NEGATIVE",
"score": 0.9988452196121216
},
{
"label": "POSITIVE",
"score": 0.0011548129841685295
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 33
} | Default | null | null |
I have a top up card. Where is the verification code? | {
"text": "I have a top up card. Where is the verification code?"
} | [
{
"label": "NEGATIVE",
"score": 0.9982183575630188
},
{
"label": "POSITIVE",
"score": 0.0017815838800743222
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 71
} | Default | null | null |
How can I change my address? | {
"text": "How can I change my address?"
} | [
{
"label": "NEGATIVE",
"score": 0.9994982481002808
},
{
"label": "POSITIVE",
"score": 0.0005017825751565397
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 30
} | Default | null | null |
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