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CONSTRUCTION INSPECTOR Profile Civil Engineer Quality Control Project Manager
Process Improvements Safety Compliance Testing/Analysis
Accomplished, solutions-oriented, multilingual Civil Engineer with extensive engineering, analytical, technical and problem-solving skills honed over more than ten years within the construction industry. Highly adept problem solver, skilled at defining the core nature of issues, identifying and analyzing root causes, and detecting waste elimination opportunities. Recognized for strong project management skills, lean manufacturing techniques, design and quality standards. Strong ability to cross-function as a team member, leader and independent professional, performing under pressure and meeting all deadlines in any capacity. Excel at turning individuals into teams that work efficiently and exceed all expectations. Exceptional academic qualifications, including a Master of Science degree in Civil Engineering from Florida International University. Skills Microsoft Office (Word, Excel, PowerPoint, Outlook, Publisher) / Microsoft Visio / Adobe Photo Deluxe/Photoshop/ Microsoft Project / AutoCAD / Windows / Linux / MAC OSX / MATLAB / Simulink / Xilinx ISE (V.11) / Cadence Orcad / Proteus / Cadence Allegro PCB design tool / MDK-ARM /ATMEL Studio / CodeVision / SolidWorks Professional Experience 01/2013 to Current Company Name - City , State 01/2007 to 01/2013 Company Name - City , State Construction Inspector , 01/2005 to 01/2007 Company Name - City , State Utilize extensive organizational skills to maintain daily logs and supplement inspection records with photographs. Meticulously review and interpret plans, blueprints, site layouts, specifications and construction methods to effectively ensure compliance to legal requirements and safety regulations. Supervise 18 project employees, including in-house, external contractors, and sub-contractors. Methodically ensure projects are progressing as per schedule and in accordance with local building codes and laws. Utilized extensive engineering skills to perform field duties, including post-tension and conventional reinforcing steel inspection, concrete placement inspection, masonry inspection, sampling and testing, high-strength bolting and welding inspections done at various project sites. Systematically conducted ongoing inspection of work-in-process to ensure final product successfully met drawings and specifications. Assisted subordinates in understanding the process to increase staff skill levels. Skillfully inspected materials to identify conformance to specifications, construction of surface street improvements and equipment installation activities to ensure conformity of products and systems with engineering design. Expertly prepared comprehensive and concise daily reports to accurately reflect the day's construction activities with details. Meticulously maintained up-to-date project records, as delegated by construction manager, including as-built drawings, material testing reports, miscellaneous inspection and testing reports, item quantity files and others as determined by construction manager to ensure comprehensive record of activities. Evaluated quality of materials used and inspected them and quality of work completed to ensure all materials and work met requirements. Employed extensive analytical skills to check plans for accuracy, suitability and completeness, and made recommendations for revision and improvement when necessary. Proficiently arranged meetings with architects and builders to devise a plan to help builders save time while building structures as per zoning rules and standards. Effectively provided daily feedback on construction work to builders and architects, and expertly advised them on the changes needed for compliance. Reliably conducted ongoing inspection of work-in-process to ensure final product met drawings and specifications. Liaise with clients and a variety of professionals including architects and subcontractors in a professional manner. Utilize extensive engineering skills to proficiently conduct site inspections. Meticulously complete complex and repetitive calculations to ensure construction conforms to code. Ensure the project effectively complies with all legal requirements. Assess the sustainability and environmental impact of project to ensure the environment is protected. Inspect inventories and prepared orders for civil projects and refractory materials in line with budgeted figures averaging $2,000,000; coordinated and conducted section trials. Education and Training Master of Science : Civil Engineering , 2007 FLORIDA INTERNATIONAL UNIVERSITY - City , State GPA: GPA: 3.6 Civil Engineering GPA: 3.6 Traffic & Materials Engineering, Construction Methods. Fluid Mechanics & Hydraulics Bachelor of Science : Civil Engineering FLORIDA INTERNATIONAL UNIVERSITY - City , State GPA: GPA: 3.8 Civil Engineering GPA: 3.8 Civil Engineering Design, Cost Estimating & Surveying, Structural Analysis & Dynamics, Geotechnical Engineering, Environmental Engineering, Concrete & Steel Design GPA: Chi Epsilon (Civil Engineering Honor Society), Dean's List Chi Epsilon (Civil Engineering Honor Society), Dean's List Bachelor of Science : Construction Technology UNIVERSITY OF PARIS - City , FRANCE GPA: GPA: 3.7 Construction Technology GPA: 3.7 Associate of Science : Mathematics UNIVERSITY OF PARIS - City GPA: GPA: 3.5 Mathematics GPA: 3.5 Certification of Engineer in Training: 2004
*Engineer in Training Certification (EIT) Affiliations American Society of Civil Engineers (ASCE)
*National Society of Professional Engineers - Member
*National Academy of Engineering - Co-chair
*Institute of Electrical and Electronics Engineers (IEEE) - President Interests Soccer, healthy eating/learning about nutrition, travel, experiencing new cultures, swimming, crafts, photography (taking classes), family time, amusement parks, swimming and all types of church activities
Detailed Professional References Available upon Request Languages English, French, Spanish Skills Adobe Photo Deluxe, Photoshop, analytical skills, AutoCAD, Blueprints, Building Codes, Cadence, Civil Engineering, Compliance Management, Computer Literate, concise, construction manager, Customer Relationship Management, clients, Customer Service, Engineer in Training, EIT, engineering design, English, Environmental Engineering, equipment installation, Estimating, French, Hydraulics, inspection, Inspect, Team Leadership, legal, Linux, MAC, masonry, Materials, MATLAB, meetings, Excel, Microsoft Office, Outlook, PowerPoint, Microsoft Project, Publisher, Microsoft Visio, Windows, Word, Orcad, organizational skills, Project Design, Project Management, Project Planning, quality, Reading, Reporting, Safety, Scheduling, SolidWorks, Spanish, Time Management, welding Additional Information Honors and Awards
*Employee of the Month - Anthonya Group LLC
*Highest Customer Satisfaction Ratings - Anthonya Group LLC
*Dean's List Interests
Soccer, healthy eating/learning about nutrition, travel, experiencing new cultures, swimming, crafts, photography (taking classes), family time, amusement parks, swimming and all types of church activities
Detailed Professional References Available upon Request | CONSTRUCTION | 1,946 |
TEACHER Summary Child care professional with background as a Family Support Specialist and a Teacher looking to join a growing and service-driven organization. Highlights Detail oriented Skilled multi-tasker Deadline- driven Fast Learner Culturally sensitive Effective communicator Accomplishments Received a Certificate of Appreciation for dedication of service and outstanding performance in August 2004. Received a Certificate of Completion at Los Angeles Southwest College. Experience Teacher 08/2014 to Current Company Name City , State Provide children ages 3 to 5 years old with a learning environment and experiences which help them develop socially, physically, and emotionally in a manner appropriate to their age and stage of development. Promote family engagement in the child's education and well being. Provide training and guidance for parent and other classroom volunteers. Make a minimum of two home visits with each child's family and hold a minimum of two parent conferences each year. Assist parents to organize and implement parent activities; encourage, facilitate, and support parental involvement in all aspects of the Head Start Program Assist with transition to kindergarten or other child care or school placement. Prepare and maintain accurate records, including child observation, individualization, lesson plans, attendance, lunch count, parent participation, in-kind contributions, and others as directed, using proper spelling and accurate calculations. Attend parent conferences, home visits, center meetings, case reviews, IEP/IFSP meetings, staff meetings, parent meetings, in-service and pre-service meetings, and other meetings as directed. Carry out authorized emergency and safety procedures and administer first aid. Comply with State of California Health and Welfare Codes including Title 22; Head Start Performance Standards; Children's Institute policies and procedures, and other applicable state and federal regulations. Home Visitor 09/2008 to 06/2014 Company Name City , State Identified, recruited and enrolled families for participation in the HS Program. Worked with a caseload of ten (10) to twelve (12) families by going to the family home every week for at least ninety (90) minutes per family per week. Consulted with families and staff in identifying a family's or child's challenges/needs; explores solutions; Worked with parents to develop weekly home visits and weekly activity plans based on each child's assessment and identified family needs; Planned, participated and implemented socializations twice a month. Worked with parents to establish a Family Partnership Agreement and assists them in attaining established goals. Fostered the view and practice in parents that they are their child's first teacher and reinforced this concept with practical suggestions, Acted as a liaison and advocate between community resources and HS families; Helped families as necessary to arrange and keep medical and dental appointments as required by HS; Performed other duties as assigned. Youth Counselor/ Family Support Specialist 06/2004 to 09/2008 Company Name City , State Recruit and enroll families into the program. Developed and maintained meaningful, productive relationships with providers and families. Secure informed consent for family participation in program evaluation. Conduct periodic home visits to assess family resources and needs. Refer and link children and parents to needed services. Maintain enrollment throughout the program year through various recruitment strategies. Work in collaboration with other program staff and specialists to monitor, track, and coordinate services for children and families. Assist parents with understanding and implementing the Family Partnership Agreement in order to encourage and promote their overall development, including achievement of self-sufficiency, as well as positive developmental outcomes for their children. Collaborate with staff to facilitate children's transitions. Assist with outreach to families and recruitment of infants and children with disabilities into the program. Collaborate with Mental Health Specialist (MHS) or refer to specific resource agencies to ensure the health and nutrition needs of infants, children, and families are addressed. Participating with Early Education Expert to lead teams of education, family support, and other support staff (i.e., mental health, disabilities) to plan and implement targeted and intensive interventions for children displaying challenging behaviors Communicate with education and care staff regarding infant/child's progress in the classroom. In collaboration with the classroom teacher, implement protocols to follow up on. Program worker 06/2002 to 09/2004 Company Name State Assist the program director in supervising and instructing youths at the program. Ensure that health information are up to date. Maintain proper control in a suitable and safe environment in assigned areas. Participates in staff development and trainings. Maintain records and document services in a timely manner. Enter service data into management information system. Participate in the local and statewide evaluation, and ensure compliance with the state policies. Attend family support team meetings, staff meetings, staff trainings, collaborations, and planning meetings. Prepare periodic progress reports (weekly, monthly as required. Education Child Development Site Supervisor's Permit. : Child Development 2012 South West College City , State , United States Of America Bachelor of Arts : English Language 1999 University of Jos City , State , Nigeria Skills Child care, Family servicing, conferences, first aid, instructing, lesson plans, directing, meetings, Mental Health, management information system, policies, program evaluation, progress, protocols, Maintain records, recruitment, safety, staff development, supervising, teaching and Computing. | TEACHER | 363 |
EXECUTIVE CHEF Executive Profile Seeking an opportunity to showcase my Talent, Education and Abilities as a Chef where my vast experience and demanding work ethic will be effectively utilized. Strong and diverse experience in the HOSPITALITY INDUSTRY, including: l Multi-unit Experience. RESTAURANT, CATERING, AND HOTEL EXPIERIENCE ONSITE AND OFFSITE CATERING FRENCH, ITALIAN, ASIAN, AMERICAN, and SPANISH CUISINES MENU/SPECIALS DEVELOPMENT KITCHEN MANAGEMENT EVENT COORDINATING DINING ROOM DESIGN AND FLOW POS SYSTEM KNOWLEDGE MARKETING AND ADVERTISING CUSTOMER RELATIONS COSTING INVENTORY CONTROL and ORDERING SAFETY AND SANITATION EMPLOYEE MANUALS TRAINING AND SCHEDULING TROUBLESHOOTING and PROBLEM-SOLVING SERVE SAFE CERTIFIED Skill Highlights * Skilled and experienced managing food production for high-volume restaurants, Luxury Hotel, and large-event catering for 500+ people while coordinating the activities of 10+ kitchen employees.
* Computer-literate in Word, Excel, PowerPoint, Photoshop; Internet skills. Professional Experience Executive Chef February 2015 to Current Company Name － City , State Small Restaurant and wine bar, 40-60 seat. Lunch and dinner. Dinner menu specializes in small plates and I changed the menu every month based on season and availability of products, Also provide 2-5 specials every night. Won culinary completions for sweet and savory categories at 2 local food and wine festival. I have had 2 VC Star news articles/reviews and numerous blogs and magazine write-ups. Also was featured on Eye on LA ABC as an up and coming Ventura County Restaurant with Great Food. Executive Chef June 2014 to February 2015 Company Name － City , State Developed small bar menu, purchased all food products, set up Kitchen equipment and flow, hired and trained all BOH staff, operate large private events. Work with owner of labor and food cost. A continuation of Blush Restaurant and Lounge Kitchen. Executive Chef & General Manager July 2013 to February 2015 Company Name － City , State 100+ seat restaurant with large lounge area, catering for events of 500+ people. Responsible for all food production, staffing, training, hiring, terminating, organization, purchasing for the Kitchen. Reported weekly Inventory and tracked purchase, Sales, and labor on a weekly basis. Provided catering for the Granada Theater as well as Marque Events. Open Brunch, Lunch, and Dinner. Created weekly specials as well as new menus and holiday menus. Took Over as Event Coordinator and General Manager. Trained FOH Staff and Organized all events and daily duties. Successfully ran multiple parties ranging from 20 people to 400 people. Sous Chef April 2012 to February 2013 Company Name － City , State Five star luxury Hotel with restaurants Stonehouse & Plow and angel. 2012 Travel and Leisure World's Best Hotels number 6. Create seasonal menus, daily soups and specials. Instructed FOH in daily meetings about menu changes and specials, trained and managed BOH daily in every position and job. Execute the expo position while serving 41 rooms and two restaurants. Culinary Arts Instructor July 2012 to September 2012 Company Name － City , State Instructed 1st and 2nd period classes at local high school. Teaching basic knowledge, safety and entering the hospitality job market. Executive Chef September 2010 to February 2012 Company Name － City , State Managed and operated two popular restaurants/Bars. Staffed, trained and organized two full service kitchens while creating and costing the menu. Purchased and stocked kitchen as well as bar when needed. Daily guest interactions making sure we are doing the best possible job. Executive Sous Chef March 2010 to September 2010 Company Name － City , State Working directly with Executive Chef and Owner creating seasonal, local, farmers market oriented cuisine with an emphasis on "In House" made. Supervised multiple trips to markets and farms, outsourced specialty food items, and created multiple daily specials. Executive Chef March 2009 to February 2010 Company Name － City , State Created the menu for a small wine oriented bistro. Trained and hired staff to execute new menu, keep organized and clean. Worked directly with owner on design and flow, specials, and greeting guest. Sous Chef/Head of Preparation July 2008 to January 2009 Company Name － City , State Responsible for managing food production, catering small and large events (500+ attendees), overseeing a team of 10+ employees, serving as onsite chef, creating, preparing, and plating meals; cleaning and Ordering products. Evaluated and trained new employees. Line Cook March 2008 to July 2008 Company Name － City , State Introduced weekly specials and menu items for 30-seat French fine dining/. catering restaurant. Prepared and plated hot line dishes, salads and desserts. Chefs Assistant/Line Cook May 2007 to March 2008 Company Name － City , State Developed employee manuals for 200-seat café serving three meals daily. Opened kitchen and delicatessen. Handled inventory control and deli customer relations. Line Cook December 2005 to January 2007 Company Name － City , State Waiter/Pastry July 1999 to August 2003 Company Name － City , State Education Bachelor of Science degree : Culinary Management , 2006 ART INSTITUTE OF CALIFORNIA － City , State Culinary Management Skills ABC, Photoshop, basic, Computer-literate, Ventura, costing, customer relations, French, General Manager, hiring, Internet skills, Inventory, inventory control, managing, market, meetings, Excel, PowerPoint, Word, purchasing, safety, Sales, staffing, Teaching, VC, articles | CHEF | 1,375 |
LEAD INTERACTION DESIGNER Summary Senior UX/UI Designer Profile: Tim has been involved in user centered design for over 20 years, with a focus on human factors and usability. He has worked on a wide variety of projects focusing on improvement of functionality and performance. He is an expert with Heuristic evaluation, usability, developing and evaluating user interfaces (GUI design), iterative design methodology and human computer interaction (HCI). Areas of experience: Usability & Interaction Design Usability engineering, Standards and guideline review, User interface design standards, Usability testing/Focus groups, Cognitive walkthroughs, Heuristic evaluation, Pluralistic walkthroughs, Website design, Interaction design, Personas, Use cases, Scenarios, Contextual Inquiries, Affinity Diagrams, Contextual Design, Ethnography, wireframes, user flows Development Software development standards, Software testing, HTML authoring, 3D modeling and programming, Advanced image manipulation and analysis, 3D interfaces, Interactive digital prototyping, Artificial Intelligence, touch input, SQL, Agile Development Other Secret military clearance, Military/ SPA WAR/DOD/ONR contracts, CDC/ NHSN, SaaS, Training and instructional design, Technical writing and editing, Project management, Healthcare, Medical Diagnostic Imaging systems, Electronic Medical Records, HIPAA, Fitness Equipment. Highlights User Centered Design Human Computer Interaction (HCI) Innovation Agile Development Contextual Inquiries Wireframes User Flows Prototyping Skills User Centered Design: Accomplishments Innovation Tournament award winner 2014 - Leveraging Real-time Algorithmic Dashboards (RAD's) to Improve Patient Care Innovation Tournament award winner 2013 - MARS: Medical Augmented Reality System 2009 IDEA Award - T7xe Treadmill 2009 Taiwan's Excellence Silver Award - T7xe Treadmill Patent 8,113,990 - Method of controlling an exercise apparatus Issued February 14, 2012 Patent 8,360,934 - Method of controlling an exercise apparatus Issued January 29, 2013 Patent 8,840,526 - Method of controlling an exercise apparatus Issued September 23, 2014 Experience Lead Interaction Designer 05/2012 to Current Company Name City , State Tim is the lead interaction designer on a nine person Agile software development team creating software for use in healthcare facilities. His role as one of three BAs on the team has him conducting user testing and interviews, data gathering, persona development, wire-framing, story writing, interface analysis, and being the general usability evangelist. He acts as the NHSN point of contact, keeping the software compliant with evolving CDC requirements. His team produces incremental updates to the code base on a two week sprint cycle and the velocity of his team has increased steadily over the last six months. Tim also serves on the Wellness committee and the Safety Committee as a floor warden and first responder. VP of Engineering / Product Development Director 09/2009 to 04/2012 Company Name City , State Tim worked as the VP of Engineering and product development. His responsibilities included managing the current suite of virtual reality software, designing the future software and hardware offerings, vendor relations, client support, systems design, sensor design, quality control and quality assurance, technology specialist, and usability evangelist. Other responsibilities included bringing new technology and opportunities to the company, driving the new vision for the company, and developing an on-line community around the new products. Innovation Engineer 09/2009 to 04/2012 Company Name City , State Tim worked as an innovation engineer, bridging the gap between need and technology. He utilized his skills as an engineer to create unique solutions for client needs. Projects included:. Intoxiclock: Took third generation product and migrated it from simple input device to multimedia application on a netbook. Upgraded poster sized input panel to USB HID device. Created custom dynamic printouts of user data. GermBot: Designed a UV-C retrofit to a vacuum robot for use in sterilization of floors without chemicals. Sr. Usability Engineer 02/2007 to 09/2009 Company Name City , State Tim acted as the resident usability expert in the development and production of a multitude of commercial and consumer fitness equipment. He was the primary innovator in the migration of the platform consoles from primitive LED displays to award winning advanced GUIs utilizing LCD displays. These innovative advances have allowed Matrix Fitness to expand into their markets, taking market share away from their competitors and positioning Matrix as the new market innovator and the product to beat. Tim produced interactive prototypes of all the interfaces and conducted user testing to validate his designs. He developed many tools and applications to aid in the production and testing of the new GUIs. He created a multi-screen interactive Kiosk that was used at numerous tradeshows as a selling tool for the new technologies that he helped develop. Tim was also very active in developing relationships with clients, vendors and possible business partners for Johnson. Among the people and companies that he brought in were: Best Buy, iTech Fitness, Lance Armstrong, PopCap software, Konami, Softkinetics, Big Rooster, NEC, LG, Dewar, Sharp, AMTouch, Immersion, RA Sports, and DataModule. Tim also served as the lead POC for partners such as iTech Fitness, FitLinxx, Polar, Virtual Active, Avnet and Eurotech. He also engendered relationships with Asian counter parts in both China and Taiwan with semi-annual trips overseas. Tim is also listed on several pending and awarded patents applied for by Johnson. Sr. Usability Specialist 04/2006 to 02/2007 Company Name City , State Tim worked as the sole User Centered Design person on a small team developing a product in an emerging medical field market. He was responsible for all aspects of the UCD process and monitored adherence to the IEC 60601-1-6 usability requirements. He interacted with marketing, the engineering team and clinical contacts to develop personas, workflows, task lists, use cases as well as requirements for the engineering team. He used Macromedia Director to create a high fidelity prototype of the product and assisted the engineering team in porting that to FLEX. He gathered data and prepared for the third phase of the project which involved observational research, affinity diagramming, task analysis, and more UI design. Human Factors and Usability Engineer 10/2003 to 03/2005 Company Name City , State Tim worked as a human factors and usability design specialist as well as a systems engineer, taking into account workflow, perception, usability, feedback, and aesthetics for an electronic oral feedback device. He was responsible for design and implementation of clinical testing and analysis software. Tim interacted with senior members of his team to define and then develop data visualization software. By following predefined standards and requirements, he proposed and designed a patient-tracking database to allow cross-referencing of multiple factors while adhering to security and privacy regulations. Designing and creating software for dynamically mapping the sensitivity of the tongue. GUI design, workflow, interlocks to eliminate user error, strict adhesion to standardized data collection procedures. Designing and creating software for visualization of collected data. Sitting in on design sessions and acting as resident Human Factors advocate GUI design, workflow, dynamic data analysis, 2D and 3D visualization, spacial and temporal visualization, interviewed users to determine usage, linking to multiple data sources. Designing and creating image projection software GUI design, workflow, image processing, 3D interpolation and projection Designing and creating software for dynamically stimulating the tongue with an electrostatic tactor array GUI design for human computer interaction (HCI), safety interlocks to control correct data input, dynamic stimuli manipulation. Developed and evaluated user Interface design and user interface compliance using iterative design methodology with user feedback. Designing and developing a subject database to track subjects and allow for analysis of subject data across multiple factors. GUI design, subject confidentiality, data integrity, robust system recovery. Project Manager and Human Factors / Usability Engineer consultant 08/2001 to 09/2002 Company Name City , State Tim worked as a human factors specialist by defining GUI standards, look and feel, and conforming to existing software specifications. Responsible for all aspects of the software development cycle from inception to delivery. Defined the user interface for Palm and Windows CE devices. Detailed requirements gathering. Review of client's needs and application functionality. Product Manager / Sr. Engineer 09/2000 to 08/2001 Company Name City , State Tim was responsible for all aspects of the development cycle of the Video Pics and Paparazzi Pics products. These included defining the products by means of prototypes and concepts and then generating product specifications. He also acted as the Human Factors advocate to aid in the design process. Tim served on the following project areas: Used human factors and usability design principles including heuristic evaluation when designing and prototyping the next generation VideoPics product in Macromedia Director. Defined and executed the QA/QC process. This involved setting up a QA bugs database, running compatibility testing, establishing version control, and heading up customer service and FAQs. Evaluated and allocated resources including hardware, media, off-site web hosting and programming staff. Established milestones to meet promised deadlines for product delivery. Interfaced with the marketing group to define products that were viable in the market place. Created all of the demos and helped with the collateral materials for the shows. Set up an online store that allowed users to purchase the product. Once the purchase was made, the information was entered into our customer database and the product was shipped through our shipping department. Managed many 3rd party relations such as OEM bundling, back-end print services, and strategic partners. Scientist 11/1997 to 09/2000 Company Name City , State Tim worked as a human factors and usability engineer on many projects. He designed and programmed a tactical graphics application (TacGraph) for the Global 2000 wargames. Tim also designed and implemented stimuli and experiments for research being conducted on 2D and 3D interfaces. These experiments ranged from basic 3D shape recognition to determining routes in a 3D terrain. Tim also developed a GUI based version of a text based nurses' orders system for the VA hospital that was to replace a very dated command line system. Designed and prototyped user interfaces for the tactical situation awareness tool (TacSAT). Conducted interviews with 5th Marines at Camp Pendleton and integrated new design ideas into the TacSAT. Design and implementation of an experiment based on the TacSAT that simulated a real engagement to determine how experience affected the decision making process. Worked with a team of Human Factors PhDs to determine the benefits of 3D interfaces. These experiments tested object recognition, spatial relationships, occlusion, depth of field, perspective, depth cues, and other factors. Worked with a team of Human Factors PhDs to develop experiments in shared awareness, data integrity, reliability, and multimodal perception. Worked closely with Principal Investigators from SPAWAR, DOD, NIMA, and DNR under a SECRET military clearance. Designed and implemented a GUI for a text-based nurses' orders system to gather performance and behavioral data. The new system increased efficiency and reduced error by over 80%. Software Engineer and Human Factors / Usability Engineer 11/1993 to 03/1998 Company Name City , State Tim worked with a 5-person team to rework a graphical user interface (GUI) for an Internet TV set top box under extreme time constraints. His role was primarily prototyping and user centered design of the GUI. He also served as the lead prototype engineer and project manager for the graphical adventure game Timelapse. He worked with a team of talented designers, engineers, and artists on 9 cross-platform interactive edutainment titles. Acted as the usability and human factors evangelist in every project with which he was involved. Ran focus groups. Rolled out field trial in Austin, TX. Collected and analyzed data of online usage in an attempt to better understand the users. Assembled numerous conceptual prototypes for presentation to GTE VPs. Assisted in the game design for 9 titles produced and distributed by GTEIM. Established processing methods for converting rendered images created in Alias, and animations created in PhotoShop and Director, into usable assets. Designed, prototyped, and coded product demos used for retail and trade shows. Acted as the lead puzzle prototyper for "TIMELAPSE." Worked as the chief technologist for "TIMELAPSE." Responsibilities included investigating current and emergent technologies and determining if they were applicable to the game. Traveled to Knoxville, TN to manage the engineering team at Cyberflix for 3 weeks and establish game requirements. Duties also included training on the use of production tools, establishing a minimum system requirement, testing of new game engines, establishing asset needs, communicating with GTE Entertainment in Carlsbad, CA as to the status of our engineering efforts. Worked as a liaison for the marketing department for the production team. Designed and developed a 3D chat area using Onlive!'s Traveler and 3D Studio Max. Education B.S. Degree : Cognitive Science June 1993 University of California City , State , USA Cognitive Science Affiliations CHI UX Community Human Factors and Ergonomics Society (HFES) IxDA Madison User Experience Group Publications Holste, S., Kobus, D., Proctor, S., Bank, T., & Liebhaber, M. (1999). Decision making in a dynamic but uncertain environment. San Diego, CA: Pacific Science & Engineering Group, Inc. Manuscript in preparation. Kobus, D.A., Proctor, S., Bank, T.E., & Holste, S. (2000). Effects of experience and uncertainty during dynamic decision-making. In Proceedings of the 44th Annual Meeting of the Human Factors and Ergonomics Society. Santa Monica, CA: Human Factors and Ergonomics Society. Proctor, S., Bank, T.E., Holste, S., & Kobus, D.A. (1999). TacSAT demonstration user's manual. San Diego, CA: Pacific Science & Engineering Group. St. John, M., Proctor, S., Callan, J., & Bank, T. (1998). The command post situation awareness tool (CPSA): An evaluation. Presented at the APA, Division 21 and Human Factors and Ergonomics Society Midyear Symposium, San Diego, CA. Smallman, H.S., St. John, M., Bank, T., and Cowen, M.B. (2000). The effects of motion parallax, drop lines, and object size in localizing tracks displayed in perspective view. SPAWAR Systems Center San Diego, CA. Technical Report, in preparation. St. John, M., Smallman, H.S., Bank, T., and Cowen, M.B. Tactical Route Planning Using Two-Dimensional and Three-Dimensional Views of Terrain. SPAWAR Systems Center San Diego, CA. Technical Report, in press. | DESIGNER | 182 |
SR. CAMPUS RECRUITER Summary Solutions and results driven professional with over 10 years of high volume recruitment experience across multiple disciplines and industries. Recognized and known for commitment to excellence and delivering high quality service. Highlights Full Life-Cycle Policy Development Organization and Project Management Social Media Recruiting Behavioral Interviews EEO and OFFC Competent Profitability Analysis Skype and Adobe Connect Interviews Manage and Facilitate University Information Session Metrics Reporting SWOT Analysis CRM Proficient Pre-screening Reference and Background Coaching and Supervision Virtual Recruitment Facilitate and Manage Open House Events 80% Peak Season Travel Recruitment Planning Experience Sr. Campus Recruiter August 2009 to April 2016 Company Name － City , State Utilize social media, referrals, marketing materials, university recruitment, information sessions, open house and virtual events for applicant sourcing and pipeline Create and monitor key metrics for applicant tracking, admissions, and student yield utilizing DMAIC model Perform cost and profitability analysis and functional cost reporting to support recruitment budget Managed and maintained an annual budget of $300,000 to $335,000 for recruiting, marketing, awards, events and travel assignments Write and update recruiting policies as needed Develop local and regional recruitment and travel for the southeast (NC, SC, VA, WV, FL, TN, GA) Lead Recruiter (Seasonal)
March 2015 to August 2015 Company Name － City , State Manage full cycle recruiting, hiring, marketing and placement of teachers, Instructional Coaches and Instructional Assistants throughout Charlotte Mecklenburg County "Read to Achieve" summer program. Track metrics related to recruiting (e.g., candidates yielded by each source, time to hire, etc.) to evaluate various strategies and improve hiring efficiency Lead a team of 3 recruiters and 1 recruiting coordinator Sr. Recruiter October 2007 to March 2009 Company Name － City , State Managed all phases of recruitment, including defining hiring management needs and posting available positions Utilized job boards, referrals, 3rd party vendors, advertisements, and open house events for candidate sourcing and pipeline Supported and managed a monthly 200 requisition load for a multi-level call center environment with a 20-day TTF goal for: Sprint, Sealy, Aetna and AT&T BU's Created and monitored key metrics regarding staffing cost/efficiency, TTF, recruiting agency effectiveness and diversity hiring needs utilizing DMAIC model Conducted interviews, reference and background checks on all job applicants Maintained and managed a recruiting budget of $7,000 for brand awareness, travel and events Employment Specialists September 2004 to October 2007 Company Name － City , State Maintained and supported a workbench of 100-150 requisitions (exempt and non-exempt) within the southeast, and southwest areas of the country with a 30>60>90 TTF goal Prepared and reviewed background and drug screens and processed offer acceptance Drafted job descriptions and created new job classifications Pre-screened job applicants, and coordinated weekly travel itineraries for applicant interviews Performed employment, background and reference checks Effectively coach hiring managers on applicant tracking in PeopleSoft Education MA : Human Resources , 2004 Webster University － City , State Human Resources BA : Education , 1997 South Carolina State University － City , State Technical Skills Microsoft Office: Word, Outlook, PP, Excel, Vurv, Taleo, Banner, Brass PeopleSoft, HireExpress, SAP & HRIS Policy, and FMP | BPO | 985 |
EXECUTIVE CHEF Summary To obtain a challenging position where experience as an Executive
Chef and a food handlers license will be utilized. And experience
working for multiple James Beard Award winners Alfred Portale and
Paul Bartolotta.
Core Qualifications
Executive Chef Menu Developing
Chef de Cuisine Schedule,Food &Labor
Executive Sous Chef Inventory &Ordering
Sous Chef Microsoft Excel &Word Experience 08/2016 to 02/2017 Executive Chef Company Name － City , State Developed brunch, lunch, dinner and event menus
Supervised, coordinated and participated in cooking activities and
prep
Instructed cooking personnel in fine points of following recipes
Structured and maintained accurate payroll, scheduling, food
costing, inventory and ordering. 09/2015 to 08/2016 Executive Chef Company Name － City , State Developed brunch, dinner and event menus
Supervised, coordinated and participated in cooking activities and
prep
Instructed cooking personnel in fine points of following recipes
Structured and maintained accurate payroll, scheduling, food
costing, inventory and ordering. 05/2013 to 08/2015 Head line cook Company Name － City , State Carved and cooked meats, poultry, game and meats
Cleaned, cut and ground meats, poultry, game and seafood
Particapated in cooking and prep with CDC and line cooks
Maintained a clean and safe work environment. Education and Training High School Diploma : Liberal Arts Gibraltar High School － State , USA math, reading, science, art and social science Liberal Arts Loyola University of Chicago － City , State , USA Art, civilization and language
Alliance Francaise Paris, France Skills Art, cooking, costing, inventory, math, payroll, personnel, reading, scheduling, Structured | CHEF | 1,370 |
PRESIDENT Executive Profile Media relations pro with compelling pitching skills, delivering top tier media and publicity results for clients. Placed media stories in thousands of international venues across multiple continents, including the Wall Street Journal, Forbes, People, Sports Illustrated, USA Today, Time and Newsweek. Booked client appearances on NBC's Today show, The Tonight Show with Jay Leno, David Letterman, Good Morning America, Oprah, and many more. Excellent written, verbal and interpersonal communicator, proficient in creating quality written material, with published articles and bylines in dozens of magazines and media outlets. Large-scale international special events management, positioning and publicity expert for Future Capitals World Summit & Expo (Abu Dhabi), the World Summit on Innovation & Entrepreneurship (WSIE, Dubai), the US-Arab Economic Forum with Colin Powell (USA), and more. Bi-culturally insightful strategist, delivering marketing communications programs that support growth in international markets, with experience in the Middle East & North Africa (MENA) regions, and in Central America. Innovative branding executive and savvy problem-solver for regional, national and international clients across multiple industries, including economic development, travel & tourism, government, energy, technology, education, financial, healthcare, and sports & entertainment. SKILLED MARKETING COMMUNICATIONS STRATEGIST AND PUBLIC RELATIONS EXECUTIVE with significant and progressive experience developing, managing and executing integrated marketing and PR campaigns for a broad range of regional, international and global clients, industries and events. Proven leader in brand development, project management, international media relations, multi-cultural marketing, special events, team building, and collateral development. Partial Client List Global Organizations Sports Marketing Healthcare PPD Clinical Research Facility, Pfizer, American Institute of Healthcare & Fitness, Medical College of Ohio, Environmental Health Perspectives Financial Capital Bank, Fifth Third Bank Government, Travel, and Tourism Environmental Health Perspectives magazine, Michigan Economic Areas of Expertise Marketing Communications Strategy Corporate Communications Brand Development & Auditing Brand Message & Image Development Multi-Cultural Marketing Special Events & Launches Project & Team Management Idea Generation Public Relations Campaigns Regional, National & Global PR Publicist & Company Spokesperson Press Conferences & Media Tours Media Training & Development Collateral Writing & Development Website Content Social Media Strategy & Content Core Accomplishments Directed all PR efforts, including organizing press conferences, managing special promotions, serving as media spokesperson, managing celebrity appearances and writing media releases, sponsorship, and grant proposals. Managed media relations, sponsor relations, merchandising, co-op advertising, television syndication and sponsor fulfillment. Successfully pitched and placed a remote feature on The Today Show, and won a Gold Award for the "Best Press Kit" from the International Festivals and Events Association (IFEA). Professional Experience President Jan 2006 to Current Company Name － City , State An independent marketing & PR practice helping SMEs meet their business needs. Conduct brand audits and develop results-driven business strategies to help clients define, manage and reach their business goals. Develop and execute integrated marketing communications programs, special events and PR campaigns for multiple clients in various industries. Provide creative oversight and development of key messaging, brand image, Web site content, and marketing collateral to effectively position clients among the media and their target audiences. Vice President Jan 2011 to Jan 2012 Company Name － City , State A Startup company formed to capitalize on a constitutional amendment in Honduras that allowed the creation of new cities with semi-independent governance systems. Developed strategic marketing communications campaign and multi-cultural messaging for key audiences and international media to facilitate cross-national communication and ensure global awareness of the project. Created innovative community relations program and bi-lingual presentation to engage and nurture relationships with Honduran president and government officials, business leaders, and select media in Tegucigalpa. Managed vendors and provided creative oversight for brand development, logo, Web site development and content, and PR partners in Central America. Director of Brand Jan 2004 to Jan 2007 Company Name － City , State A full service marketing agency, offering public relations, advertising, and design. Developed brand strategy and award-winning PR campaigns for the agency and its clients in the fields of healthcare, financial services, sports marketing and business to business services. Managed the PR staff and budget, and worked closely with company president to position and launch their sports marketing division. Improved company's market position by successfully introducing and managing the market planning and RFP processes for agency clients. Continued. Director of Public Relations & Agency Associate Jan 2000 to Jan 2004 Company Name － City , State Worked with president and chairman of an international chamber of commerce to enhance economic exchange and cultural understanding between public and private sectors in the US and Middle East & North Africa (MENA). Helped company expand from vertical to horizontal markets by conducting a brand audit, brand and positioning refresh, identifying and developing profit centers, standardizing event and sponsorship structures, and favorably positioning the chamber in the international media. LINK Led worldwide media relations efforts and facilitated network media interviews and press conferences resulting in nearly 40 million media impressions globally for The US-Arab Economic Forum's flagship event. Worked with participating foreign ministries and government officials from the Middle East, and, the US state department and homeland security, as well as dozens of c-level executives of Fortune 500 companies including HP, Boeing, Microsoft, Cisco, OPEC, ConocoPhillips, ExxonMobile and others. LINK Developed and executed a public relations campaign and grand opening event for professional sports venue and event stadium Ford Field in Detroit. Created and executed a Tasting Event targeted at non-sports related conference and special event planners which generated a total of 400 leads, and resulted in nearly $5 million in revenue booked within the first six weeks after opening. LINK Page 2 of 2 Professional Experience, cont. A full service marketing agency, offering public relations, advertising, and design. Developed effective communications strategies and PR campaigns for multiple events and clients in the government, economic development, travel and tourism and education sectors. Grew the PR division and staff by managing department budget and goals, leading client presentations for new PR business pitches and RFP's, and developing a media training program. Collaborated with multiple teams within the agency to integrate marketing efforts with PR, and was appointed to an Agency Associate team to assess and raise awareness of important interdepartmental issues and development initiatives to the senior partners. Publicist & Director of Marketing Jan 1996 to Jan 2000 Company Name － City , State A private agent and lawyer representing the careers of select professional athletes. Served as primary media contact, publicist and image strategist to shape and protect the brand images of World Figure Skating Champion Michelle Kwan and Olympic Gold Medal Gymnast Mary Lou Retton. Managed all details of public and media appearances including TV appearances, book tours, photo shoots, press conferences, and commercials, and developed all marketing collateral, videos, media kits, book excerpts, scripts and speeches. Successfully pitched Michelle Kwan for People magazine's "50 Most Beautiful" issue, and two issues of Sports Illustrated's exclusive Father's Day Issue. Director of Public Relations Jan 1992 to Jan 1996 Company Name － City , State A special events company of 10 full-time employees and 1400 volunteers who producing Michigan's two largest civic events: America's Thanksgiving Parade and the International Freedom Festival & Fireworks, each attracting well over a million people. Education Master of Science , Administration Business, Marketing Central Michigan University － City , State Administration Business, Marketing Bachelor of Applied Arts , Journalism & Public Relations, Broadcasting Journalism & Public Relations, Broadcasting Skills photo, advertising, Agency, book, brand strategy, brand development, budget, bi, business strategies, c, Cisco, community relations, conferences, client, clients, special events, financial, Fireworks, government, HP, image, logo, managing, market planning, marketing, market, marketing collateral, marketing communications, media relations, media training, messaging, exchange, network, positioning, presentations, press, PR, processes, producing, profit, public relations, publicist, RFP, scripts, speeches, strategist, strategic marketing, TV, Web site development and content, Web site content Professional Affiliations National Association of Women Business Owners Public Relations Society of America Adcraft Club Michigan Festivals & Events Association International Festivals & Events Association | PUBLIC-RELATIONS | 2,097 |
VIDEO DIRECTOR, EAST COAST VIDEO FOR ENTERPRISE BRANDS Summary Athletics have always been an integral part of my life in one way or another. After years of using my physical fitness to supplement the successes of my previous career choices, the decision to bring fitness to the forefront of my life is one that would satisfy my desire to not only continue to foster a personal healthy lifestyle but also to allow a greater platform for sharing my discoveries of healthiness with others. Highlights Passionate about learning Take pride in sharing accurate information Reliable Hard working Physically fit Excellent problem solver Approachable Accomplishments Bicycled Across North America - May 14th to July 4th 2007 Start: New Jersey End: San Francisco Experience Video Director, East Coast Video for Enterprise Brands Jan 2015 to Aug 2017 Company Name － City , State Developed better interpersonal skills while directing highly accomplished business individuals. Producer/Cinematographer/Lead Editor May 2009 to Apr 2015 Company Name － City , State Demonstrated my drive, work ethic and ability to learn new skills quickly by establishing my own company while keeping it profitable for six years. Manager of Fine Arts Jan 2007 to May 2009 Company Name － City , State Demonstrated ability to multitask and stay focused by managing multiple projects at a time and always finishing before deadlines. Education Bachelor of Arts , electric bass 2006 Berklee College of Music － City , State , us Graduated Cum Laude 2006 Most Improved Electric Bassist Skills CPT Certified with NASM Adult and Pediatric CPR/AED | ARTS | 2,310 |
PERSONAL STYLIST- WOMEN'S DESIGNER Summary Eager to work in a fast-paced customer focused environment driven to expand sales volume by utilizing developing technology. Proficient at understanding client needs and collaborating on a creative vision to exceed expectations and deliver results conducive to cultivating relationships and growing business. Skills Microsoft Office: Word PowerPoint Excel Experience Personal Stylist- Women's Designer 05/2014 to 02/2017 Company Name City , State Leverages knowledge of design and brands to create a personalized experience to individual clients based on dressing concerns. Nurtures relationships by creating impactful appointments accompanied by planned follow-ups. Effectively time manages consultations with future clients while servicing those within the store. Utilizes internal digital application wardrobing clients on their terms. Implements communication templates via text and email regarding selling campaigns and customer rewards incentive programs. Integrates tools to improve customer retention and achieve significant level of designer selling volume. Sales Associate- via C department 02/2010 to 05/2014 Company Name City , State Relocated personal clientele to a competitive top volume door. Profited in business development in an elevated women's designer department. Effectively time managed customer service to create a personalized experience while maximizing sales volume. Regularly attended product knowledge seminars allowing delivery of service at the highest level. Initiated conversations with management when unexpected problems arose to ensure future success amongst the team and client relationships. Sales Associate, Savvy department 06/2006 to 02/2010 Company Name City , State Successfully assisted customers in choosing outfits that were consistent with needs and budget. Developed relationships to offer value to the customer experience. Increased sales volume by suggesting additional items at point of service. Advanced visual presentation of merchandise on the selling floor. Adapted numeracy skills when conducting transactions with customers. Team Member 08/2004 to 06/2006 Company Name City , State Delivered friendly and prompt service to customers. Managed stock levels to prevent shortage of items. Contributed to maintaining company integrity during each transaction. Performed as a training mentor and shift lead during critical times. Achievements 2016 Net Sales Volume- $783,210 Own Your Business Chart- 58.1% exceeding 40% expectation Cross-Sell Reporting- 48.7% exceeding 30% expectation Personal Stylist- 3 Years Quarterly Top Tier Volume- 3 Quarters Quarterly Pacesetter Volume- 5 Quarters Yearly Pacesetter Volume- 2 Years Customer Service All Star- 2 Years Education and Training Bachelor of Arts : Business Administration (Marketing) 2008 California State University Fullerton City , State | DESIGNER | 187 |
BUSINESS DEVELOPMENT CONSULTANT Summary Experienced in all aspects of sales cycle from business development, prospect pipeline building, lead creation, and close. Experience 07/2015 to Current Business Development Consultant Company Name － City , State Initiated and closed sales for a large independent insurance agency in Western Wisconsin Used consultative selling skills to identify exposure to risk and tailored insurance policies to address those concerns Managed customer accounts, built lasting relationships with customers, and grew account base within territory. 07/2010 to 07/2015 P&C Producer and Sales Agent Company Name － City , State Initiated and closed sales for a large independent insurance agency in Western Wisconsin Used consultative selling skills to identify exposure to risk and tailored insurance policies to address those concerns Managed customer accounts, built lasting relationships with customers, and grew account base within territory. 07/2006 to 07/2010 Sales Representative Company Name － City , State Initiated and closed sales for a commercial and residential roofing contractor Established positive relations with customers and developed a timeline for project completion Arranged delivery of materials, availability of labor, and managed projects through completion. Education May 2006 Bachelor of Arts : Liberal Arts Environmental Studies Geography UNIVERSITY OF MINNESOTA DULUTH － City , State Liberal Arts Environmental Studies Geography Skills agency, delivery, insurance, materials, policies, roofing, selling, sales | BUSINESS-DEVELOPMENT | 619 |
CONSULTANT Summary Human Resource Professional highly effective at incorporating creative leadership skills to achieve business objectives. Directs projects that improve efficiency while meeting deadlines and budget requirements. Human Resource Professional highly effective at incorporating creative leadership skills to achieve business objectives. Directs projects that improve efficiency while meeting deadlines and budget requirements. Highlights Budgeting and forecasting Employee relations Compensation administration Affirmative Action compliance OSHA inspections Employment law knowledge Process improvement Risk management Accomplishments Developed and implemented an innovative internal communications strategy to improve employee engagement through strategic messaging. Developed and implemented an innovative internal communications strategy to improve employee engagement through strategic messaging. Experience 01/2015 to Current Consultant Company Name － City , State Reviews federal and state laws to confirm and enforce company compliance. Wrote ISO 9000-level HR instructions for employee in and out processing. Works with senior-level management to create fair and consistent HR policies and procedures. Manages all salary changes stemming from merit increases, promotions, bonuses and pay adjustments. Career Development Program Director, Community Outreach Volunteer Works closely with members in all aspects of their job search, including preparation of resumes, interview techniques, participating in mock interviews, and job search strategies. Identifies and connects clients to potential jobs, schools, military or other training programs for participants. Performs mock interviewing, professional online image consulting and general business competency training. 10/2013 to 12/2014 Compensation and Benefits Specialist Company Name － City , State Designed, and introduced the organization's first formal workplace accommodation process and procedure. Implemented the organization's first results- based wellness incentive campaign-produced over 35% ROI within first year, reduction in absentees, turnover and overall health of the employee population. Responsible for $3.5 million departmental budget with multiple vendor relationships leading employee resources groups of up to 15 staff members. Re-engineered multi -faceted HR communication channels and strategy including: web- based solutions; total rewards statements, and on-line enrollment. Incorporated diversity focus in benefits programs and policies. Created extensive health management programs to increase engagement and drive down cost with evolution toward outcome based programs. Developed and implemented overall benefits strategy by adding several employee wellness activities and events at no cost. Consolidated several medical plans resulting in improved benefit levels, reporting, satisfaction, and a 10.3% reduction in annual expenses. 07/2010 to 10/2013 Commercial Relationship Manager Company Name － City , State Responsible for retention, in-group growth, and the sale of new products and services into existing accounts. Researched departmental systems to improve business process improvement resulting in $300k yearly saving. Led team in overall sales efforts including small business calls, outbound sales, hosts' sales events and other networking seminars. Created team -building activities to strengthen and enhance interpersonal communication. Utilized multiple learning methods and technologies to deliver client training sessions, including in person classroom, virtual classroom, self-study, and phone/conferencing. 07/2006 to 10/2008 Benefits Specialist Company Name － City , State Counseled employees and management on leave of absence policies and procedures to ensure employees had all appropriate information including interpretation of multi- state and federal laws, COBRA, FMLA, HIPPA, ADA, etc. Liaison between the policyholder and The Standard. Responded to claim and coverage inquires, including verifying appropriate premium administration. Developed effective relationships with Human Resources, benefits and payroll staff throughout the policyholder's business units to ensure a positive customer experience for the employer and employee. Participated in the development of the employee module for HR Intranet, which allowed employees to access HR policies and be informed regarding important benefit and policy changes. Utilized project management skills for implementing on-line employment application and benefits enrollment, and a paperless/scanning filing system. Education Master of Arts : Human Resource Development Webster University － City , State Human Resource Development Bachelor of Arts : Mass Communication Xavier University － City , State Mass Communication 2017 MBA : Finance University of Missouri Columbia － City , State Affiliations Certified Facilitator-Look Good Feel Better-American Cancer Society SHRM-KC Alpha Kappa Alpha Sorority Incorporated-Executive Officer-2014-2015 Publicity-Earned National Award for online, and print content of chapter community service events. Board of Trustee-St. Paul's Episcopal Day School-Current Skills ADA, Benefits, budget, business process improvement, interpersonal communication, consulting, client, clients, Employee Relations, filing, focus, Human Resources, HR, image, interpretation, team -building, Legal Compliance, Director, access, Works, networking, Organizational Development, payroll, policies, project management, reporting, risk management, sales, scanning, seminars, Staffing, strategy, Strategic Planning, phone, training programs, Vendor Management | CONSULTANT | 1,110 |
DIRECTOR OF BUSINESS DEVELOPMENT Professional Summary Extensive experience in LTAC Marketing in a hospital setting. Ability to build strong rapport with physicians, patient's families, case managers and health care community. Managed and lead team of clinical, admissions and marketing liaisons and efficiently communicated patients' needs to clinical staff. Expert in planning and executing marketing strategies to build relationships in new territories and increased referral sources. Track record of consistent growth in census of hospital through demonstrating strong professional relationships with referral sources and turn potential referrals into admissions. Self driven and innovative with a strong desire to compete with other LTACHs to increase hospital census. High recommendations by leading physicians based on performance and work ethics. Highlights Excellent interpersonal communication skills with the ability to keep professionalism. Confident public speaker. Highly motivated marketer. Patient care oriented, increasing and securing walk-in tours for patients' families and catering to their needs. Cultural awareness and sensitivity towards patients and physicians. Trained by physicians and nurses to evaluate patients' charts and make recommendations for LTAC based on diagnoses. Proven ability to manage marketing team and yielding results. Strategically develops marketing plans. Track record of financial management by efficiently using budgets to organize networking events, company functions and annual galas. Effectively influences team members by showing motivation and drive to perform. Understands and explains the continuum of care model to patient families. Clinical knowledge in identifying LTAC patients with proper diagnoses and treatments. Experience 04/2013 to 10/2014 Director of Business Development Company Name － City , State Managed and lead by example a team of qualified marketing and clinical liaisons and showed steady increase in census and market presence. Accomplishments Opened doors to new Acute care hospitals that are now responsible for 5-10% of new LTAC admissions each month, for instance Angleton-Danbury Medical Center, Brazosport Regional Medical Center, University General Hospital and Memorial Hermann Medical Center. Brought on board several new physicians that specialize in the needs of long term acute care patients. This resulted in the higher referrals from the Acute care hospitals by these certain physicians and increased total number of admissions. Record rate of admissions and discharges beyond 26 day stay at the LTAC. Highest census to date since the opening of the establishment at over 88% for a continuous streak of 40+ days. Designed a processing system of new referrals which cut down the processing time of referrals from 72 hours to 12 hours or less, with over 90%referrals that turned in to same day admissions. Designed and printed a new and improved "LTACH Evaluation Status" sheet for patient charts which communication the status of referrals to the case managers and physicians efficiently, so that they don't have to follow up constantly with the admissions staff over the phone. Designed and uploaded a new company website that enables patients to do virtual tours, sign consents and view the directions to the hospital on the web. In addition, it is much more visibly pleasing compared to the older website and offers detailed information on private health care insurances accepted by the hospital and explains the services offered by the hospital including the "continuum of care" model. Designed and rented a full-size CBS Billboard for over one year in the Sugar Land on Hwy 6 and Hwy 99 intersection, to increase the market presence in the community. Catered special needs patients and their families with their requests in order to secure admissions, for instance; Halal or Kosher meals, Allowing only one family member to stay with the patient for the duration of stay etc. Initiated the tradition of annual company gala in which the doctors who actively contributed in the hospital referrals were recognized and presented with award and gifts. This also soon became a sought after event by the case manager and social workers to attend as it is a one of a kind evening, where guests are entertained with dances, live singing performances, five course dinner and an open bar. Awards Atrium Medical Center - Certificate of Recognition for outstanding performance. January 2014 Education 2015 Bachelors of Science : Interdisciplinary Studies University of Houston-Downtown － City , State , United States Interdisciplinary Studies courses entails different areas of studies to provide a well rounded education that can be applied to many careers. Coursework included: communication, psychology, economics, and humanities. Minor in Political Science 2012 Associate of Arts : General Studies Houston Community College System － City , State , United States Houston Community College System - Honors 3.8 GPA Member of Phi Theta Kappa 2010 General Studies Galveston College － City , State , United States Galveston College Dean's list for extraordinary academic performance Photograph and article featured in Galveston county newspaper for excellent athletic performance in surfing course while earning college credits. Languages English, Hindi [India] and Urdu [Pakistan]. References Abdul Hannan Khan, MD Pulmonologist, Internal Medicine 37 Years of Experience (281) 679-8282 Dr. Naveed Umer Farooq , MD Infectious Disease 25 Years of Experience (832) 723-7807 Dr. Suleman Lalani , MD Internal Medicine 21 Years of Experience (281) 491 - 3225 Dr. Sarfaraz Aly, MD Internal Medicine, Infectious Disease Medicine 8 Years of Experience (832) 886 - 4774 Tana Healy, MBA, RN, CCM Director of Case Management West Houston Medical Center (281) 588 - 8153 Edna Takahashi, RN ICU Case Manager West Houston Medical Center (281) 588 - 7834 Afsha Dawwa, RN Case Manager Methodist Hospital Medical Center (281) - 777 - 6237 Rachael Wheaton, LVN Tomball Nursing and Rehab Center (832) 498 - 5155 Note: Please use the alias JJ for verification. Clients West Houston Medical Center Methodist Sugar Land Hospital St. Luke's Hospital Sugar Land Memorial Hermann Southwest Hospital Angleton-Danbury Medical Center Brazosport Regional Health System Skills Networking Health Care Patient Evaluation Medicare Structure Sales and Marketing Personal Communication Extensive Knowledge of IT Operations and Management | BUSINESS-DEVELOPMENT | 614 |
SOUS CHEF/LINE COOK Summary Quality-focused and efficient Cook adept at preparing and plating food in high energy, fast-paced kitchens. I am seeking to use my culinary skills to prepare a special variety of dishes in a professional, rewarding environment. Highlights Focused and disciplined. Works well under pressure. High volume production capability. Ability to handle/resolve problems Reliable, punctual and committed to customer service I have basic knife skills. Knowledge of preparation of various food items. Plate presentation skills. Sandwich preparation experience. Well-tuned palette Accomplishments I played a key role in the successful physical inventory of 10 million dollars worth of product, with an accuracy difference of .001%. Experience December 2015 to August 2016 Company Name City , State Sous Chef/Line Cook Persistently strive for continual improvement and work cooperatively as a team member. Set up and performed initial prep work for food items such as soups, sauces and salads. Set up and performed initial prep work for catered food items such as Hors d'oeuvre's. salads, and entree's. Have worked numerous positions on the line including such stations as Saute, Fryer, Salad, and Flattop. Correctly and safely operate all kitchen equipment in accordance with set guidelines. Successfully execute menu with highest quality and consistency standards during highest volume hours. Helped develop a variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items. Executed various kitchen stations and assisted with, meat, fish, saute or pantry Instructed cooks and other workers in the preparation, cooking, garnishing, and presentation of food. May 2015 to December 2015 Company Name City , State Food Expediter/Food Runner/Busser Established and maintained open, collaborative relationships with the kitchen team. Quickly and courteously resolved all guest problems and complaints. Always displayed a positive and friendly attitude towards customers and fellow team members. Controlled the flow of finished dishes to guests tables. Controlled the clearing and resetting of tables with the utmost efficiency. Set up numerous small and large catering functions January 2014 to April 2015 Company Name City , State Picker/Shipping Selected products for specific routes according to pick sheets. Unloaded, picked, staged and loaded products for shipping. Received incoming shipments and reviewed contents against purchase order for accuracy. Followed proper selection procedures as established by the company. Transported goods from racks, shelves and vehicles. Worked at a rapid pace to meet tight deadlines. Conducted monthly, quarterly and yearly inventories of warehouse stock. October 2013 to December 2013 Company Name City , State Stocker Handled products and equipment in accordance with safety and sanitation guidelines. Greeted all customers. Arranged and stocked department displays. Gave every customer immediate and undivided attention. Offered product recommendations when appropriate. Monitored UPC codes. April 2013 to October 2013 Company Name City , State Seasonal Laborer Interacting with clients at job site. Replacement of pool liner. General maintenance of pool pump, filter, and pool plumbing line system. Opening and closing of clients pools. Keeping and managing inventory of parts, and tools necessary for every job. June 2011 to April 2013 Company Name City , State Kitchen Crew Cleaned work areas, tables, and kitchen equipment. Performed dishwasher duties. Washed, peeled, cut, and seeded fruits and vegetables. Cleaned up spilled food, broken dishes, and emptied trash. October 2009 to January 2011 Company Name City , State Mobile Phone Consultant Described merchandise and explain operation of merchandise to customers. Computed sales prices, total purchases and processed payments. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Placed special orders and called other stores to find desired items. Operated a cash register to process cash, check and credit card transactions. Replenished floor stock and processed shipments to ensure product availability for customers. March 2009 to October 2009 Company Name City , State Food & Beverage Attendant Loaded dishwashers and hand-washed items such as pots, pans, knives. Kept drink stations clean and ready for service. Performed cleaning, and stocking duties in establishments. Stocked and rotated products, stocked supplies, and paper goods in a timely basis. Took orders from patrons for food or beverages. Used all food handling standards. Communicated with customers regarding orders, comments, and complaints. Education 2009 East Pennsboro High School City , State Diploma Certifications I am CPR/AED certified through the Red Cross Skills CPR, Critical Thinking, Customer Service, Customer Service Skills, Cycle counting, inventory, Inventory Management, Leadership
Skills, Leadership Skills, Microsoft Office, quality, Receiving, Sales, shipping, Supervisory Skills, tables Additional Information Authorized to work in the US for any employer | ARTS | 2,335 |
SALES Summary Account Manager focused on maximizing sales by managing all accounts systematically and logically. Believes consistency and dedication build the most successful business partnerships. Excel at building a loyal customer base to achieve both short and long-term organization sales goals. Highlights Superior communication skills Cheerful and energetic Effective team player Staff training and development Resolution-oriented Dependable and reliable Accomplishments Responsible for training new employees in all aspects of distribution and sales. Ensured one hundred percent compliance with all company rules and regulations. Established new accounts and client interaction. Monitored sales goals and expectations for multiple brands. Improved product placement at both on premise and off premise accounts. Managed quality assurance for all products within distribution. Maintained files for all individual accounts and products. Increased sales through effective customer communication. Experience Sales September 2008 Company Name － City , State Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers. Consistently met and exceeded department expectations for productivity and accuracy levels. Recommended and helped customers select merchandise based on their needs. Informed customers about sales and promotions in a friendly and engaging manner. Answered customers' questions regarding products, prices and availability. Collaborated with colleagues to exchange selling strategies and marketing information. Collaborated with members of other departments to complete sales transactions. Shared product knowledge with customers while making personal recommendations. City Manager April 2008 to September 2008 Company Name － City , State Successfully managed the activities of 12 team members. Developed, implemented and monitored programs to maximize customer satisfaction. Interviewed, hired and trained new quality customer service representatives. Addressed negative customer feedback immediately. Resolved customer questions, issues and complaints. Coordinated with airport vendors regarding fueling and catering logistics. Determined flight close-out times and completed and verified flight forms. Senior Corporate Travel Consultant September 2017 to April 2008 Company Name － City , State Planned travel arrangements for 200 executives and staff. Received and screened a high volume of internal and external communications, including email and mail. Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Built customer loyalty by placing follow-up calls for customers who reported product issues. Passenger Service Agent January 1995 to September 2007 Company Name － City , State h Communicated with customers daily h Committed to the assistance and support of others while maintaining a cheerful and helpful attitude h Trained in and maintained excellent interpersonal and communication skills that complement proven creative problem solving capabilities h Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems. Possess effective communications skills, and work well with others at all levels h Dealt tactfully and effectively with difficult customers h Experienced in both customer service and supervisory positions h Worked closely with the inflight, flight dispatch, maintenance, and customer service departments through the operations positon to meet the needs of the customers h Experienced in handling emergencies, flight delays, diversions, and other related incidents h Handled incoming and outgoing communications, aircraft flight guards, and initiated overdue actions h Handled time-sensitive freight, general goods, hazardous materials, and government shipments h Successfully completed civil aviation security course conducted by FAA h Assured flight safety during winter operations through deicing certification and training. Education Communications West Virginia State University － City , State 2002 United States Air Force Air National Guard － City , State Received Honorable Discharge from service Communications George Washington High School － City , State GPA: Assisted with organizing and participating in various community service projects Involved in several athletics programs Assisted with organizing and participating in various community service projects Involved in several athletics programs Skills Air Force 2, attention to detail, interpersonal and communication, communications skills, Oral Communication, creative problem solving, Customer Relations, customer service, government, innovation, Inspection, Leadership, materials, Problem Solving, Public Safety, Public Speaking, Quality, Safety, sales, supervisory, Supervision, technician | SALES | 994 |
BRANCH MANAGER/OPERATIONS MANAGER Summary Skilled at identifying customer needs and presenting appropriate company product and service offerings Demonstrated ability to address customer concerns, analyze situational elements, and provide effective responses and solutions Proficient skills to communicate orally and in writing Expertise in resolving escalated customer service issues Proficient with Microsoft Office Suite. Knowledgeable and innovative finance, sales and marketing professional whose success is based on integrity, exceptional customer service, efficiency and ambition. Experience Branch Manager/Operations Manager April 1973 to June 2000 Company Name － City , State I have taught a variety of banking-related courses for adult continuing-education classes affiliated with Alvernia College and Reading Area Community College. I have 15+ years of experience as the accountant/business manager for Fleetwood Bible Church, and was responsible for the management of a $500,000 annual budget. Using Excel, I created and maintained detailed financial accounting and reporting forms and documents. I prepared all cash receipts and cash disbursements, maintained and prepared financial statements for church board and congregation review, and maintained all loan and deposit banking relationships. I was responsible for payroll preparation for all staff (taxes, records, federal filings.) I am proficient with Word and Excel, and can quickly learn and use other software systems. I also have had 26 years banking experience, in the fields of credit investigation and approval and branch management. Assistant to the manager of the retail loan credit department: reviewed incoming loan applications to verify accuracy and compliance with both bank and government procedures and regulations supervised the credit investigation process to maintain appropriate verifications and documentation responsible for the review and approval of the completed applications attended settlements as the bank representative to provide professional customer service to new mortgage customers and realtors served as the bank's representative for PMI providers, settlement agents, realtors, and bank customers monitored bank's procedures and practices for compliance with secondary market requirements worked on support group that prepared a mortgage "how-to" manual to be used as a reference for all bank loan originators and processors to provide step-by-step direction for various mortgage types, including conventional, construction, investment, and government loans for several mid-size branches: new business development collection and review of required credit documentation for commercial customers analysis and review of these commercial accounts Ensured staff provided excellent customer service for both potential and existing bank customers. Claims Arbitration Specialist January 2007 to January 2015 Company Name － City , State review and analyze unsettled claims to determine suitability for submission for arbitration investigate facts of loss, evidence, and documentation to understand claim occurrence prepare contentions and evidence to present to Arbitration Forums to demonstrate most effective and compelling case for insured's interest and complete all on-line documentation and filing requirements review and respond to all electronic and mail communications concerning arbitration submissions amend and respond based on counterclaims presented by the third-party carrier, prepare and provide any additional documentation required provide instruction and coaching to claims handlers on various aspects of arbitration procedures and requirements prepare monthly reports for management concerning arbitration submissions, amendments, and decisions; communicate with policyholders to provide current status of claim processing as well as address potential decisions and outcome. RESULTS: Exceeded projected production goals for claims analyzed and arbitration cases submitted (>27 submissions per week) Surpassed successful arbitration decision results, compared to corporate colleagues and industry standards (Applicant cases - 59% / Respondent cases - 55%) Serve as job-shadow contact for new arbitration specialists Provide overview and instruction for claims handlers needing improved knowledge of arbitration procedures and practices. Claims Subrogation Supervisor May 2005 to March 2007 Company Name － City , State oversee seven claim handlers and provide instruction, coaching, and supervision to promote optimal performance by direct-reports and to assure excellence and competence in customer service provided determine team objectives and formulate /implement actions to encourage performance and development of team members review and assign subrogation files as appropriate serve as "one-level-up" contact for customers requiring enhanced skill and handling prepare weekly and monthly reports for management concerning performance of staff, completion of goals/objectives, and solutions to problems work together with other supervisors/managers for development of departmental objectives and resolution of issues concerning broader aspects of the team and department functions provide support to other teams and new hires. Subrogation Claims Representative April 2002 to May 2005 Company Name － City , State Review and analyze assigned claims to determine required actions for subrogation. communicate with customers and other insurance carriers to negotiate and produce the most effective settlement and to provide appropriate representation for the company. cooperate and coordinate with other team members on related claims and other team-related issues. provide input for disputed resolution of issues involving my team as well as wider departmental concerns. Office Supervisor / Bookseller April 2001 to April 2002 Company Name － City , State supervise all cash operations of the store prepare cash registers for daily operation reconcile sales reports with cash totals prepare daily bank deposits monitor and prepare staff time card submissions anticipate and meet customers' needs and provide professional, helpful service be familiar with inventory, store layout, and procedures to anticipate and provide superior customer service in all areas of the store. Education Bachelor of Arts : Psychology , 1973 Kutztown University － City , State , USA Psychology Interests Professional Claims Adjuster's License University of Florida - Orlando, Florida
Continued.. Additional Information Professional Licenses and Affiliations
Professional Claims Adjuster's License University of Florida - Orlando, Florida
Continued.. Skills accountant, Arbitration, banking, budget, cash receipts, cash registers, coaching, credit, customer service, excellent customer service, customer service, direction, documentation, filing, financial accounting, financial statements, forms, government, instruction, insurance, inventory, layout, market, Excel, mail, Word, new business development, payroll, processors, Reading, reporting, retail, sales reports, settlements, shadow, supervision, taxes | BANKING | 2,194 |
TEACHER Professional Summary Microbiology with emphasis in foods, food protection specialist, Master of Science. Experience in university teaching in areas: Quality and foodsafety, Food Microbiology, Microbial Toxicology, Environmental and Industrial Microbiology. Research Experience: Design of based biodegradable packaging whey protein incorporated as controlling Lactic acid bacteria Listeria monocytogenes in smoked salmon applied. CONYCIT project - D04i153 FONDEF, Chile. Antimicrobial films and lactic acid bacteria with potential use in the industry. Experience in implementation of plans and programs and Safety management systems in food companies (GMP, HACCP) training and education to food handlers. Internal Quality Auditor. Statistics management tools applied in the industry for quality control. Experience in application of lactic acid bacteria (LAB) of interest to industry and application of bacteriocins in foods. Core Qualifications Master of Science mention microbiology Food protection specialist Microbiology emphasis in food Graduate Training Competency Curriculum Development Department Internal Quality Auditor diploma under the ISO 9001: 2000. University Austral of Chile, Valdivia, Chile (2007-2008) University of Pamplona, Pamplona, Colombia (2001- 2003) University of Pamplona, Pamplona, Colombia (1992- 1999) University of Santander UDES. Bucaramanga, time intensity (TH) 144 Hs. (2010). Industrial University of Santander. Colombia. TH: 120 hours. (2006). Experience Teacher 01/2010 to 01/2015 Company Name City , State Teacher. Department of Microbiology. Science Faculty. Pontificia Universidad Javeriana. 2010-2015. Bogotá, Colombia (currently). Teacher. Self Record qualified support and accreditation purposes of Industrial Microbiology and program monitoring industrial practices. UDES University of Santander, Bucaramanga, Colombia January to July 2010. Teaching - Head of Microbiology Laboratory. Department of Biology. Faculty of Science and Engineering. University of Boyacá. Tunja, Colombia. First half of 2009. Food service intervening in the XX Central American and Caribbean Games in Cartagena, Colombia. June and July 2006. Teacher. Department of Microbiology. School of Basic Sciences. University of Pamplona, Colombia. First half of 200o-2006 Director Department of Microbiology with emphasis on food. School of Basic Sciences. Pamplona University, Pamplona. Academic first and second half of 2005; and Teacher. Department of Microbiology with emphasis on food. School of Basic Sciences. University of Pamplona, Colombia. Academic first and second half of 2005. Education High School Diploma : Micriobiology 2010-12-27 Universidad de Pamplona City , State , Colombia Magister : Science - Microbiología 2008 Universidad Austral de Chile City , State , Chile Master en Science menthion Microbiology University Austral of Chile, 2008 Professional Affiliations Colombian Association of Science and Technology of Foods (ACTA) Publications Daniel Rubio, Gustavo Barbosa, Ana Karina Carrascal, Deyci Rodriguez. (2014). National Health profile of raw milk for direct human consumption in Colombia. Ministry of Social Protection and Health, Colombia. Risk assessment of Listeria monocytogenes in meat products cooked in Colombia. D National Health Institute. Address (2014). Surveillance and Risk Analysis in Public Health, Risk Analysis Branch immediate response and public health, Risk Assessment Group on Food Safety. Expert. Currently in public consultation. Amortegui, J., Rodriguez, A. Rodriguez, D. Carrascal A., Meléndez, A., Almeciga, J., Sanchez, O. (2014). Characterization of new bacteriocins from Lactobacillus plantarum LE5 and L24 isolated from ensilate corns. Vol. (172), Issue 7, pp Rodriguez D., Moreno, H. Orjuela, S. Lopez L. (2013). Use of antimicrobials films in the meat Factory. Porcicultura Colombiana. .Disponible en: http://issuu.com/porcicol/docs/170 Evaluation in vitro of antimicrobial film from protein isolated whey WPI against Listeria monocytogenes . Memories: 16th. World congress of Food Science and Technology. XVII. Latin American Seminar OF Food Science and Technology, ALACCTA, IUFOST 2012. Available in: http://iufost.org.br/sites/iufost.org.br/files/anais/index.htm#tema9Moreno B. H., Orjuela M. S., Sepúlveda, L. y Rodriguez C. D. Perfil de Riesgo Bacillus cereus en alimentos listos para consumo no industrializados. de Salud, Unidad de Evaluación de Riesgos para la Inocuidad de Alimentos UERIA. Colombia. 2011. Rodríguez. D. y Schöbitz R. (2009). Película antimicrobiana a base de proteína de suero lácteo, incorporada con bacterias lácticas como controlador de Listeria monocytogenes , aplicada sobre salmón ahumado. Revista Biotecnológica en el Sector Agropecuario y Agroindustrial. Universidad del Cauca, Facultad de Ciencias agrarias, ISSN. Vol. 7(2): 49 -54. Disponible en http://www.scielo.unal.edu.co/scielo.php?script=sci_arttext&pid=S2009000200007&lng=es&nrm Piñeros, O., Useche, Y., Rodriguez, D., Huertas, L., Castellanos, E., Peña, A., Benavides, Y., Botero, I. (2010). Evaluación de la calidad microbiológica y parámetros fisicoquímicos del queso fresco (artesanal) distribuido en la ciudad de Tunja (Colombia). Revista Argentina de Microbiología. Buenos Aires, Argentina. Vol.42 (2) 118pag. Comunicación en Congreso Disponible en http://www.aam.org.ar/congreso/descarga/posters.pdf. Presentations V Congresso de Microbiologia Industrial. Pontificia Universidad Javeriana. Ponente Skills Microbiología, Director General, Directora, Industrial, Jefe De Laboratorio, Acta, Bpm, Bpm (business Process Management), C, Carne De Cerdo, Carne Porcina, Control De Calidad, Data Mining, Farmacéutica, Farmacéutico, Iso, Iso 9001, Manipuladores, Microbiologia, Producción, Programación, Química, Químico, Sas, Seguridad, Toxicología, Tutor, Vigilancia | TEACHER | 371 |
AUTOMOBILE TRANSPORTER Professional Summary Dedicated, responsible Class A driver with a clean driver's license. Self-motivated and customer-focused.Exceptional leader talented at leadership, communication, and management skills. Excellent team player with over 20 years of experience in the military and trucking industry.Talented Mechanist Tech with more than 8 years of experience developing and executing maintenance programs. Excellent troubleshooting skills. Areas of expertise include mechanics, technology, and management. Key Skills Quality control OSHA regulatory compliance Dependable independent worker Clean D.O.T. Good at following instructions Solid communication skills Strong organizational skills Strong work ethic Team player Timely project completion Work Experience 05/2014 - Current Company Name － City , State Automobile Transporter Conducted daily DOT pre-trip inspections according to a set checklist. Hooked and unhooked trailers from the tractor. Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes. Perform emergency repairs including service hydraulic system. Maintain accurate records such as vehicle logs, records of cargo and billing statements in accordance with regulations. Obeyed traffic laws and followed established traffic and transportation procedures Transported freight from origin to destination in a safe and timely manner. 09/2009 - 05/2014 Company Name － City , State Driver/Car Hauler Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes. Conducted daily DOT pre-trip inspections according to a set checklist. Maintained records required for compliance with state and federal regulations. Interacted with customers and vendors in a friendly and timely manner. Transported freight from origin to destination in a safe and timely manner. Checked load accuracy and stability before each trip. Picked up customer loads in a timely and accurate manner. Maintained telephone and radio contact with supervisor to receive delivery instructions. Conducted emergency roadside repairs, including changing tires, replacing light bulbs and installing fuses and tire chains. Recorded expenses and maintained receipts. 02/2006 - 09/2009 Company Name － City , State Independent Contractor Facilitated successful internal and external audits through sound and thorough documentation. Composed effective accounting reports summarizing accounts payable data. Posted receipts to appropriate general ledger accounts. Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account. Balanced monthly general ledger accounts to accurately record cost and month end accruals. Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions. Process accounts payable for 3 employees. Entered financial data into the company accounting database to be verified and reconciled. Tracked financial progress by creating quarterly and yearly balance sheets. Streamlined bookkeeping procedures to increase efficiency and productivity. Developed monthly, quarterly and annual profit and loss statements and balance sheets. Performed periodic budgeting/modeling to project monthly cash requirements. Drove car transporter, applying knowledge of commercial driving regulations in order to assure prompt delivery to dealerships. Verified the contents of inventory to match bill of lading forms. Maintain driver log. 10/2004 - 02/2006 Company Name － City , State Driver/Car Hauler Transport automobiles from manufacturing plant to the dealership. Worker directly with training, departments, co-signees, and management to achieve on prompt deliveries new and pre-owned vehicles. Perform emergency repairs including service hydraulic system. Maintain accurate records such as vehicle logs, records of cargo and billing statements in accordance with regulations. Obeyed traffic laws and followed established traffic and transportation procedures. Trained New drivers. 08/2003 - 10/2004 Company Name － City , State Driver/Car Hauler Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes. Obtained and maintained proper delivery authorization and pickup documentation. Conducted daily DOT pre-trip inspections according to a set checklist. Loaded and unloaded trailers with mechanical freight handling equipment. Delivered personal Vehicles to homes and places of business within established time frames. Interacted with customers and vendors in a friendly and timely manner. 09/2000 - 05/2003 Company Name － City , State Driver Safely loaded and unloaded deliveries according to size of load and content description. Transported deliveries locally and over the road. Managed discrepancy documentation for incoming shipments. Submitted all delivery documentation in a timely manner. Maintained a daily, legible DOT log book and submitted corresponding documents. Completed basic maintenance such as minor repairs to keep vehicle neat and running properly. Reported all accidents, damage and malfunctions involving company equipment to management. Inspected the truck for defects and safe operating condition before, during and after trips. Established and maintained excellent customer relationships. Answered customer questions regarding delivery promptly and accurately. Loaded and unloaded freight to assure safety and minimize risk of damage and dangerous conditions. 04/1992 - 09/2000 Company Name － City , State Aviation Machinist Mate Supervised the creation and validation of anti-terrorism plans on all ships. Developed and led training programs in preparation for combat. Operated and maintained communications equipment. Documented and processed classified materials. Recommended retransmission equipment employment based on capabilities of the equipment and the mission requirements. Guided and coordinated unit's force protection programs to meet fleet requirements. Planned and briefed personnel on missions. Established and commanded field communication operations. Routinely checked measuring equipment to resolve testing problems. Monitored production operations for compliance with specifications and promptly reported defects. Discarded and rejected products, materials and equipment that did not meet specifications. Worked within flight operations to maintain a culture of safety with efficient procedures. Prepared and filed flight plans both domestic and international, utilizing all available resources and aircraft capabilities for maximum efficiency. Ensured that all aircraft operational matters were within manufacturers, FAA and company limits including fuel loading, weight and balance and performance measures. Coordinated communication between air traffic control and maintenance personnel. Performed and supervised airfield management activities. Monitored gauges, warning devices and control panels to verify aircraft performance and to regulate engine speed. Calculated the aircraft weight and balance, performance and fuel requirements. Assisted with the Safety Risk Management (SRM) process. Announced and demonstrated safety and emergency procedures. Specialized Training 2000 Road Master Truck driving School － City , State , United States Truck Driving GPA: GPA: 3.7 Class A CDL License Road Master Truck Driving School City , State Class "A" Commercial Driver License (CDL) Credentials TWIC card | AUTOMOBILE | 1,321 |
BUSINESS DEVELOPMENT MANAGER, VP Executive Profile Ambitious leader who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals. Skill Highlights Multi-unit operations management Change implementation/project management Relationship and vendor management Call center/dialer operations Underwriting Strategic planning Operational Risk Core Accomplishments Operations Management: Managed multi-sites and units (150 FTE) Handled multiple functions related to customer care, collections, loss mitigation, risk, foreclosure, and underwriting Staff Development: Launched well-received program of professional development courses for all staff. Mentored and coached employees resulting in a 12% increase in productivity. Project Management: Created policies and procedures for external vendors. Initiated audit checklist for vendors resulting in 80% decrease in their average turn times and increasing overall quality by 40% in one year. Partnered with law firms, judges, NY City Mayors office, NY City Bar, GSE and housing counseling attorney to institute Continued Learning Education seminar for all court systems in NYC area. Professional Experience Company Name City , State Business Development Manager, VP 12/2014 to Current Spearheaded sales of managemytests.com platform, resulting in a 1.2 million dollar increase in revenue over first six months. Accountable for sales and overall customer satisfaction. Spearheaded cross-functional initiative to achieve new business.Increased profits by 60% in one year through restructure of business line. Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations. Company Name City , State Lending Manager, VP 09/2009 to 10/2014 Led a department consisting of two AVP's, ten managers, one business training consultant and 120 FTE that consisted of single points of contact and underwriters. Managed all facets of loss mitigation for private investors within Wells Fargo. Accountable for ensuring compliance with pooling and servicing agreements and mortgage backed securities. Created two specialized teams within unit: High Impact Resolution Unit responsible for reviewing and creating solutions for the Office of the President Foreclosure mediation unit handling all mediations across all investor lines within WFHM. This includes private, owned, FHA, VA, FNMA, and FHLMC. Ensured compliance with all internal and external audits including OCC, GCOR, and investor audits. Motivated unit to high levels of quality and production.Managed mediation and vendor/relationship management teams. Accountable for managing quality and effectiveness of all 3rd party law firms including training and audits. Reviewed underwriting decisions for all complex loans made within the unit requiring the highest level of authority within Wells Fargo. Successfully earned and held E Level authority for Bank and Private, Wells Owned, Wells Fargo Financial, Wells Fargo Home Equity, Wells Fargo Pick a Pay, FNMA, FHLMC, USDA, VA, FHA, and FHLB. Created state specific policies and procedures in collaboration with project and implementation teams. Trained mediation program administrators, judges, and magistrates on mortgage servicing basics to build foundations for new mediation programs across the country. Represented Wells Fargo in key legislative meetings in partnership with Government Relations and Legal. Also appeared in litigated and mediated court cases nationally. Company Name City , State Collections Supervisor II 03/2007 to 09/2009 Responsible for coaching, influencing, developing and managing team members including decisions relative to performance reviews, terminations, hires, discipline, salary actions, etc. Provides quality customer service to internal and external customers. Ensures compliance and quality standards are met in accordance with internal key indicators and investor requirements. Liaison between quality control/analytics department and business unit relating to all key indicator reviews and responses. Influences performance of the business unit by working as a key member of the decision making management team on strategy and building departmental effectiveness and performance. Aligns business unit activities to business priorities. Participates in strategic dialer planning discussions and provides input regarding future direction. Created global scripting for outbound Loss Mitigation campaigns. Participates in HOPE NOW initiatives and foreclosure prevention events. Company Name City , State Customer Service and Collections Supervisor II 01/2001 to 03/2007 Supervised the inbound and outbound Customer Service and Collections call teams. Initiated monthly employee incentive programs for quality and quantity while managing to a budget. Monitored phone calls for compliance and possible training opportunities. Handled escalation calls; manage incoming and outgoing calls to customers. Prepared monthly statistical reports for senior management. Monitored phone calls for compliance and possible training opportunities. Reviewed employee productivity on daily basis and motivated staff to optimum performance. Responsible for all human resource functions such as: monthly and annual evaluations, salary reviews, hiring and terminations. Played major role in opening two Call Centers located in Rancho Cucamonga, California and Schaumburg, Illinois. Managed multiple projects such as updating company policies and procedures, developing and testing the website, and business continuity plans. Company Name City , State Loan Processing Supervisor 01/2000 to 01/2001 Analyzed loan application, preliminary title report, and credit report to determine which supporting documents to order (e.g., VOE, VOM, payoff demands, subordinations, etc). Analyzed all loan documents for completeness and sufficiency to make a loan decision. Collaborated with loan officers to clear loan conditions, communicating with external parties as necessary. At the conclusion of the rescission period, deliver file to funding and give approval to fund. Set up recording with the title company and confirm the recording. Authorize title to disburse funds and coordinate any check exchanges. Pull reports to ensure loans are submitted in accordance with state and federal regulations. Company Name City , State Loan Officer 01/1998 to 01/2000 Responsible for generating leads via inbound and outbound solicitations. Assessed prospective customers' needs to determine their interest in obtaining a loan and complete loan application. Developed and maintain business referral sources. Ordered comparables from appraisers. Gathered customer's documentation for loan approval. Maintained consistent productivity to ensure the fulfillment of performance standards and goals. Prepared and provided accurate reports of business development activities. Education BACHELOR OF ARTS : BUSINESS ADMINISTRATION Univerity of Pheonix , State Skills budget, business development, Call Center, coaching, communication skills, consultant, credit, Customer Service, decision making, direction, documentation, Equity, senior management, external audits, Financial, funds, Government, hiring, human resource, Leadership, law, Legal, managing, mediation, meetings, Office, operations management, performance reviews, Pick, policies, Project management, quality, quality control, recording, Relationship management, securities, scripting, strategy, strategic, phone, Underwriting, Vendor management, website | BUSINESS-DEVELOPMENT | 593 |
IMPACT Highlights Level-headed under pressure
*65 wpm
*Microsoft Office efficient
*Kind Experience Impact October 2014 to February 2015 Company Name － City , State Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved customer complaints. Recommended, selected and helped locate merchandise based on customer needs and desires. Informed customers about sales and promotions in a friendly and engaging manner. Stocked and rotated inventory regularly. Organized the store by returning all merchandise to its proper place. Replenished merchandise shelves with items from the stockroom to ensure product availability for customers. Listened to customer needs and preferences to provide accurate advice. Maintained visually appealing and effective displays for the entire store while also keeping the showroom clean and maintained neat and orderly product displays. Retrieved alternate items and sizes on request. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Delivered excellent customer service by greeting and immediately assisting each customer. Healthcare Specialist/Combat Medic March 2013 to December 2015 Company Name － City , State Provided life support services during medical emergencies on scene and en route to the hospital. Maintained a state of readiness and alertness for all assignments. Collected pertinent information from the patient, family and friends, medical records and prescriptions. Rapidly assessed whether life threatening criteria was present and took immediate action. Initiated plans of care based on patient assessments. Completed all mandatory education and training classes. Interacted with patients, families, hospital staff and the general public. Evaluated patient care procedural changes for effectiveness. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Effective decision-maker in high-pressure environments. Frequently commended for maintaining the safety, respect and dignity of residents. Provided treatment within scope of practice as defined by state law. Coordinated with doctors and registered nurses to develop care plans for patients. Recorded patients' medical history, vital statistics and test results in medical records. Patrolled areas and allowed restricted area access for authorized personnel. Ensured proper care for victims of domestic violence who presented to urgent care clinic. Educated patients about their treatments. Instructed patients and family members on proper discharge care. Tested patients' blood glucose levels. Evaluated terrain and recorded topographical information. Crew Member February 2015 to April 2015 Company Name － City , State Greeted all customers, recorded correct orders and performed cashiering duties including organizing register supplies. Effectively handled customer complaints and special requests, assessed customer needs and responded to questions, and worked with customer to resolve issues. Provided prompt, efficient, friendly, and quality service at all times. Accurately balanced cash register at all times. Cleaned restrooms, including scrubbing sinks, toilets, counter-tops and mirrors. Uncased new merchandise. Maintained a positive working relationship with fellow staff and management. Cleaned and straightened work area. Gathered and emptied trash and replaced liners Greeted all customers, recorded correct orders and performed cashiering duties. Bagged merchandise by following standard procedures. Hostess January 2016 Company Name － City , State Assisted co-workers in serving customers Cleaned bars, work areas, and tables Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash Gave suggestions on menu items and info on menu items in regards to customer's individual taste and any allergy concerns, and thanked customers Informed patrons of establishment specialties and features Greeted guests and sat them at tables or in waiting areas Inspected dining and serving areas to ensure cleanliness and proper setup Located items requested by customers Communicated with customers regarding orders, comments, and complaints Observed diners to anticipate any additional needs and respond to requests Provided guests with menus Removed trays and stacked dishes for return to kitchen Responded to resident or guest complaints regarding food or service Answered questions about menu selections and made recommendations when requested. Skillfully anticipated and addressed guests' service needs. Regularly inquired about member or guest satisfaction, anticipated additional needs and fulfilled further requests. Continually kept carpets and floor clear of debris. Maintained a professional tone at all times, including during peak rush hours. Received frequent customer compliments for going above and beyond normal duties. Facilitated prompt and accurate seating and service of all guests. Recorded guest comments or complaints, referring customers to managers as necessary. Education High School Diploma : May 2013 Jonesboro High School － City , State AFJROTC Drill Team Commander and Logistics Personnel
*Orchestra
*Administrative Office Aide
*Chess Club Certifications CPR Certified
*Always willing to learn something new Skills Administrative, ambulance, Basic, CPR Certified, first aid, inventory, life support, Logistics, Microsoft Office, Office, Personnel, Fast learner, sales, statistics, tables, 65 wpm | HEALTHCARE | 726 |
ACCOUNTANT Summary Financial Accountant specializing in financial planning, reporting and analysis within the Department of Defense. Highlights Account reconciliations Results-oriented Financial reporting Critical thinking Accounting operations professional Analysis of financial systems ERP (Enterprise Resource Planning) software. Excellent facilitator Accomplishments Served on a tiger team which identified and resolved General Ledger postings in DEAMS totaling $360B in accounting adjustments. This allowed for the first successful fiscal year-end close for 2012. In collaboration with DFAS Europe, developed an automated tool that identified duplicate obligations. This tool allowed HQ USAFE to deobligate over $5M in duplicate obligations. Experience Company Name July 2011 to November 2012 Accountant City , State Enterprise Resource Planning Office (ERO) In this position as an Accountant assigned to the Defense Enterprise Accounting and Management System (DEAMS) ERO I was responsible for identifying and resolving issues affecting the DEAMS General Ledger. I worked with teammates from the Procure to Pay, Orders to Cash, and Budget to Report areas to resolve daily challenges encountered with the deployment of DEAMS to additional customers and when system change requests were promoted to production. I supported the testing of scripts, patches, and system change requests ensuring any anomalies were identified to the DEAMS Functional Management Office for action by the DEAMS Program Management Office and/or the System Integrator. In addition, I served on a tiger team designed to identify and resolve General Ledger posting differences and supported the development of $360B in accounting adjustments allowing for the first successful fiscal year-end close in 2012. These actions also allowed for the reconciliation and closure of fiscal year 2010 and 2011 accounting adjustments ensuring that all DEAMS fiscal year-end requirements were completed. These actions were recognized as critical to the successful review report issued by the Air Force Operational Test and Evaluation Center (AFOTEC) resulting in the Air Force receiving the authority to continue with the deployment of DEAMS. Company Name April 2010 to June 2011 Resource Advisor City , State In this position as Resource Advisor for the 1st Air Communications Operation Squadron (1ACOS) I was responsible for providing financial advice and decision support to the Commander. I was responsible for coordinating a $4.6M budget between four funding sources. I coordinated with USAFE Directorate of Intelligence (USAFE/A2), USAFE Directorate of Air and Space Operations (USAFE/A3), USAFE Directorate of Communications (USAFE/A6) and the 435th Air Ground Operations Wing to ensure 1ACOS meets its mission requirements. I consistently managed three separate timelines for providing budget/unfunded requirements, providing documentation and various reports in the required format for each organization. I discussed the outcome of the Group and Directorate budget meetings providing feedback the same day to the Flight Chiefs and CC any issue which affects 1ACOS directly. I monitored the Defense Travel System (DTS) daily and identify orders and authorizations needing approval and provided notification to the appropriate Reviewing Officials and Approvers. Utilizing DTS and the General Accounting and Finance System I reviewed status reports to identify anomalies in obligations and have identified those orders which require correction prior to payment. I provided Government Purchase Card (GPC) status reports the same day they are requested and in addition, communicated with the appropriate cardholders when changes were required to support their program. I identified cardholder training requirements and monitored these requirements to ensure all required training was completed in support of this mission critical program. I developed guidance for the GPC cardholders on procedures for requesting training for the squadron and in addition I provided answers to cardholder questions on unique or non-standard issues/concerns. Assumed the role of the Billing Official during my final rating period and completed a self inspection of the program for the Management Control Program, zero findings. During yearly audit by 700th CONS received zero findings. Company Name July 2008 to April 2010 Staff Accountant City , State In my position as the Staff Accountant for HQ USAFE I was responsible for providing accounting and financial oversight and advice to customers throughout the Command in support of the USAFE Comptroller. I was responsible for performing ongoing analysis of financial programs to identify negative trends and weaknesses, ensured specific weaknesses were corrected, and determined whether systemic or repeat issues were identified and adequately addressed. I was required to apply a comprehensive knowledge of analysis/reporting requirements and data produced to resolve these issues. In collaboration with DFAS Europe, developed an automated tool that identifies duplicate obligations by comparing records in the accounting system to the contracting system and provided notification to the funds manager for review and resolution. This tool eliminated hours of manual research and results allowed HQ USAFE to deobligate over $5M in duplicate obligations. I was responsible for establishing various performance metrics which ensured effective and efficient use of USAFE financial resources. I supported the USAFE/FMA Financial metrics program by collaborating with DFAS Limestone in the development of an automated tool that provided senior leaders with visibility to any USAFE unit that is not in compliance with the established rules and regulations related to the GPC. This tool provides management reports that are used to populate the monthly metric charts which are briefed by the USAFE/FMA. This tool provided the capability for USAFE/FMA to collaborate with USAFE Contracting and develop/deploy joint guidance that supports the established Air Force Instruction mandating card suspension for card holders who are not in compliance with required reservation of funds in the entitlement system in support of the GPC. I identified and resolved a problem with five GPC accounts that had been rejecting during the automated interface process each month. My research revealed that these accounts were rejecting for invalid paying station and required manual intervention by both Wing and DFAS personnel. This not only created rework, it delayed the payment of the invoices. I partnered with DFAS Denver, corrected the records in the Access On-Line accounts eliminating the error condition. I identified a method to deliver one-on-one training in support of the USAFE deployment of the Open Document Analysis (ODA) tool in FMSuite. By utilizing Defense Connect Online I provided training remotely, virtually eliminating the need to expend funds on Temporary Duty (TDY) travel. The results of this training produced results that went well above expectations and were noted by the ODA Program Management Office. Company Name January 2007 to July 2009 Chief, Reports Branch. Accounts Maintenance and Control City , State In my position as Chief of the Reports Branch in Accounts Maintenance & Control (AM&C) I was responsible for ensuring the development and standardization of various managerial and system reports. I was responsible for the completeness and accuracy of weekly, monthly, quarterly, semi-annual, and annual reports. My branch monitored errors in the General Accounting and Finance System (GAFS/BQ) and ensured corrective actions were accomplished. I also ensured fund balances were reconciled and reports were verified prior to release to base activities and higher headquarters. Limestone reorganized under the High Performing Organization (HPO) in January 2007 and at that time I was reassigned to AM&C, a Directorate which previously did not exist. My challenge during that time was to staff my branch, implement an aggressive training schedule, and ensure the continuity of financial reporting was maintained. As we transitioned into the HPO we continued defining the missions and functions for AM&C for the entire network. I participated in biweekly conference calls with Standards and Compliance in an effort to define missions and functions for AM&C. Worked with management in determining FTEs needed for the branch. I was responsible for developing meaningful performance standards for my employees since this branch and its functions did not previously exist. Limestone POC for an initiative to eliminate suspense accounts throughout the agency. Identified suspense accounts not initially targeted, formulated strategies to eliminate accounts or requested waivers, and participated in plans to modify processes using suspense accounts, such as the interfund suspense account. These actions provided initial progress towards meeting the Department of Treasury's mandate to discontinue suspense accounts by February 2009. Worked with staff to reduce reconciliations from $6.9 million in February 2007 to $1.1 million in August, accomplished this despite loss in experienced personnel and realigning resources to support critical initiatives in Accounts Payable. I orchestrated the transition of reporting requirements for the Transportation Financial Management System (TFMS) workload from DFAS Omaha to Limestone. After transition to Limestone encouraged staff responsible for these reports to streamline the processes. Staff automated a completely manual, time consuming process, thus eliminating potential key stroke errors and manually validating numerous spreadsheets and listings. Contributor to Federal Managers Financial Integrity Act (FMFIA) Compliance Review and establishment of assessable units. Identified inconsistencies in information provided by staff on foreign currency fluctuation adjustments. Persisted in getting higher level review of regulatory and policy guidance. Report of foreign currency fluctuation is now consistently accurate. Company Name February 2000 to January 2007 Chief, Accounts Payable Branch City , State As Chief Of Accounts Payable I was responsible for the overall management of a branch consisting of over 120 employees. My four first line supervisors were responsible for establishing priorities, schedules, and work assignments ensuring changes in workload are accounted for to minimize the impact on normal office operations. We consistently reviewed these areas and made necessary personnel moves based on shifting priorities. This was extremely important during the DFAS Denver directed database consolidations and with the assumption of the Air National Guard workload. Workload increased rapidly while staffing increased gradually, which dictated frequent priority changes and personnel moves. I also worked closely with the Major Commands supported by DFAS Limestone strengthening our partnership when workload spikes negatively impacted our customers. In December 2004, our overaged invoice percentage was nearing 25% and we had a backlog of vendor pay documents exceeding 30,000. By working with the DFAS Command Client Executives and the Major Command Comptrollers, I was instrumental in forming a strategy that included soliciting Air Force personnel assistance in document processing, identification of "must pay now" bills, and the formation of special action response teams dedicated to responding to our customer's most urgent requirements. As a result of these efforts, in a three month period, we were able to reduce our overaged invoice percentage by 19% and our backlog of documents to no documents over 20 days old thereby minimizing the adverse impact on customer funds. I was responsible for providing personnel feedback sessions quarterly and prepared supervisory appraisals of employees' performance and potential for advancement. Partnering with the management staff and employees, I was instrumental in establishing Employee Performance Plans that linked employee performance to established DFAS Strategies and Balance Scorecard goals. In this position as a supervisory accountant I was responsible for performing ongoing analysis of the Vendor Pay workflow and production to identify negative trends and weaknesses, ensure specific weaknesses have been corrected, and determine whether systemic or repeat issues have been identified and adequately addressed. I was required to apply a comprehensive knowledge of analysis/reporting requirements, work processes, vendor pay system structures, and data produced to resolve these issues. Utilizing my expertise with Louis II data retrieval software, I produced ad-hoc data queries for in-house and external use by our customers. These retrievals were designed to reduce the man- hours necessary to perform complex finance and accounting functions by DFAS and Air Force personnel. I was responsible for the budget resources necessary to operate the branch. In this capacity, I prepared budget over execution justifications, plan and monitor overtime costs, and control supply purchases to ensure the most cost efficient operation possible. I was required to respond to inquiries from various sources, which include, but are not limited to, vendors, DFAS management, accounting liaison offices, resource advisors, and other DFAS field sites. These inquiries required my ability to relay technical aspects of systems deficiencies to customers who are not familiar with our operation. I participated in video teleconferences, conference calls, and briefings designed to address customer and DFAS management requirements. I was called upon to explain, in laymen's terms, DFAS policy and procedures with regards to delays in payment due to various reasons. I responded to various audit reports and studies; ensuring senior management and audit personnel, understand particular situations within the Vendor Pay business process that result in these findings. Company Name February 1999 to February 2000 Chief, Recon and Reports Branch City , State In my position as Chief, Vendor Pay Reports and Recon Branch, I exercised supervision (either directly or indirectly) over 22 employees primarily in the "525" series in grades ranging from GS-5 through GS-8. This responsibility also included supervision of the German local national workers assigned to my duty section. I was responsible for planning, directing, and supervising the activities of the work force in the review, interpretation, processing, and reconciliation of vendor pay and accounting data and the production of timely and accurate financial statement report requirements. I participated in the development of branch policies continually reviewing and evaluating the organizational operations, work distribution, and procedures. I coordinated the activities of the assigned functions with those of other organizations to obtain the most effective correlation of financial data. Directed and provided technical guidance to subordinates in the assigned area. Assured the timeliness and accuracy of assigned workload. Planned, organized, directed, coordinated, and reviewed the work of subordinate's sections ensuring the mission and functions of the division were carried out. I managed and realigned resources, conducted program analyses, and made decisions in accordance with unit cost principles, outputs, targets, and changing budgetary constraints. I participated in long range planning, goal setting, and evaluating the subordinate staff. Interpreted and clarified branch policies and resolved operational problems. Ensured efficient utilization and professional development of my staff. I was expected to provide reasonable assurance that operations were conducted in compliance with applicable laws and that funds, property, and other assets were safeguarded against waste, loss, unauthorized use, or misappropriation. I ensured continuing and affirmative application and support of DoD and DFAS policy concerning the equal opportunity and affirmative action programs. Ensured personnel management within organizational entity under my supervision was accomplished without regard to race, color, religion, sex, age, national origin, or handicap. I kept abreast of developments, policy issuance, and other similar material in the equal opportunity field and fully supported the DoD and DFAS Equal Opportunity Program. I was responsible and accountable for the safety and health of my subordinates. I ensured personnel were trained to work safely. I enforced safety and health rules, corrected unsafe or unhealthy acts and unsafe or unhealthy mechanical or physical conditions, investigated mishaps and tool other actions necessary to ensure the safety and health of my employees. Company Name June 1995 to February 1999 Chief, Accounts Payable Branch City , State I was responsible for establishing priorities, schedules, and work assignments ensuring changes in workload are accounted for to minimize the impact on normal office operations. This was important during the DFAS Denver directed workload realighment to the Field Sites servicing our customers by Major Command. Workload increased which dictated frequent priority changes and personnel moves. I also worked closely with the Major Commands supported by DFAS Limestone strengthening our partnership when workload spikes negatively impacted our customers. I was responsible for providing personnel feedback sessions quarterly and preparedsupervisory appraisals of employees' performance and potential for advancement. As a supervisory accountant I was responsible for performing ongoing analysis of the Vendor Pay workflow and production. I identified negative trends and weaknesses, ensured specific weaknesses were corrected, and determine whether systemic or repeat issues were identified and adequately addressed. I was required to apply a comprehensive knowledge of analysis/reporting requirements, work processes, vendor pay system structures, and data produced to resolve these issues. Utilizing my knowledge with Louis II data retrieval software, I produced ad-hoc data queries for in-house and external use by our customers. These retrievals are all designed to reduce the man- hours necessary to perform complex finance and accounting functions by DFAS and Air Force personnel. I was responsible for the budget resources necessary to operate the branch. In this capacity, I prepared budget over execution justifications, plan and monitor overtime costs, and control supply purchases to ensure the most cost efficient operation possible. I was required to respond to inquiries from various sources, which include, but are not limited to, vendors, DFAS management, accounting liaison offices, resource advisors, and other DFAS field sites. These inquiries require my ability to relay technical aspects of systems deficiencies to customers who are not familiar with our operation. I participated in video teleconferences, conference calls, and briefings designed to address customer and DFAS management requirements. I was often called upon to explain, in laymen's terms, DFAS policy and procedures with regards to delays in payment due to various reasons. I was required to respond to various audit reports and studies; ensuring senior management and audit personnel, understand particular situations within the Vendor Pay business process that result in these findings. I was hand selected by the Field Site Director and Vendor Pay Site Manager to represent DFAS Limestone on a team comprised of representatives from all DFAS Denver field sites to provide training to our Air Force base level Resource Advisors. During a five week period, I provided "Boot Camp" training to over 400 base level personnel ensuring resource advisors were familiar with the DFAS structure and mission requirements related to funds management. Company Name June 1994 to June 1995 Accountant, Network Assistant Team City , State As a member of the Network Assistance Team, I was required to have an extensive working knowledge of DoD accounting systems, theory, policy, and procedures. I was consistently called upon to develop and implement procedures consistent with DoD regulations. Coordinated with DFAS Denver and the Omaha Field Site on the consolidation of the first geographically separated Defense Accounting Office into DFAS. In my position as a member of the Network Assistance Team I was required, upon arrival at each base level Defense Accounting Office (DAO) to provide an in-brief. This briefing identified team members, the purpose of the visit, goals, and responsibilities. Upon completion of the assignment, provided a written and oral out-brief outlining the team accomplishments during the visit. I provided recommendations to preclude recurring problems and to prepare the organization for consolidation. Company Name June 1993 to June 1994 Supervisor, Accounts Control Branch City , State I directed/supervised the accomplishment of all financial reports and statements. I was responsible for the completeness and accuracy of weekly, monthly, quarterly, semi-annual, and annual reports. Monitored errors in the General Accounting and Finance System (GAFS/BQ) and ensured corrective actions were accomplished. I also ensured fund balances were reconciled to the appropriate audit listings and verified reports prior to release to base activities and higher headquarters. I furnished accounting data to base organizations often interpreting and analyzing the data to help funds managers resolve problems and manage their programs more effectively. I attended Major Command (MAJCOM) and Headquarters level workshops to participate and contribute to accounting policy and system changes. I provided professional assistance to Data Automation relevant to processing of accounting and finance data, interpreting deficiencies in software based on output products and system related problems. I utilized my working knowledge of commercial and government accounting system principles and knowledge of Processing Centers (PCs) to review, verify, analyze, and evaluate accounting and finance operations. While serving as Chief, Account Control I ensured areas of concern were addressed, concentrating on problem areas related to the database. I analyzed computer output products to determine processing deficiencies. They included, but were not limited to, the Open Document Listing (ODL), Operating Budget Ledger (OBL), Allotment Ledger (AL), and the Accounting and Finance Workload Information Management System (A&F WIMS) Extract list. I provided technical assistance related to policy and procedural. changes required as a result of the impending base closure. Analyzed/developed and recommended improved training procedures enabling better use of system procedures ensuring governing directives were followed. I evaluated accuracy of accounting records prior to fiscal year closeout ensuring the Accounting and Finance Officer could certify their accuracy as required by regulation. Examined accounting transactions and documents to ensure they conformed to established accounting policy and principles. Coordinated and directed fiscal year end conversion for the GAFS and Integrated Accounts Payable System (IAPS). Education Northern Maine Community College 1994 Associate : Accounting City , State , USA Emphasis in Business 1994 Associates : Accounting City , State , USA GPA: GPA: 3.41 Accounting GPA: 3.41 174 Hours, Quarter Attended Husson College, major Accounting 78 semester hours toward Bachelors degree. Professional Military Comptroller School, 6wk, 4-98; Managerial Accounting I, 09-98; Interested-Based Bargaining Training for Management, 24hrs, 09-01; Auditing Methods and Concepts 09-98; Organizational Leadership, 32hrs, 07-03; Management Development II, 32hrs, 07-03. Certifications Certified Defense Financial Manager, CDFM, May 2005 Interests American Society Of Military Comptrollers Additional Information Skills Accounting; General Accounting; Accounts Payable; Program Management. | ACCOUNTANT | 1,817 |
PREVENTATIVE HEALTHCARE INTERN Professional Summary Driven and compassionate healthcare professional with experience in both residential and hospital environments. Accountable and responsible with a strong focus on patient wellness. Education and Training Bachelor of Science : Health Care Management/ Health Administration , 2016 University of Alabama at Birmingham - City , State , USA Member of National Society of Collegiate Scholars High School Diploma : Advanced Diploma , 2012 Nansemond River High School BETA Club- Health Organizations Skill Highlights Knowledge of HMOs, Medicare and Medicaid HIPAA compliance Strong planning skills Patient-focused care Self-motivated Experience with Data Entry Excellence Leadership Strong work ethic Team player with positive attitude Exercises good judgment CPR Certified Maintains strict confidentiality Professional Experience Preventative Healthcare Intern January 2016 to April 2016 Company Name - City , State Assist the educators in all aspects of this program, in physical activity education and nutrition education, and in helping to prepare healthy snacks. Planning, coordinating, and implementing HealthSmart events for the next few months. Review and make recommendations on the "Train the Trainer" manual for Community Health Advisor program. Evaluated patient care procedural changes for effectiveness. Cooperated with other health related agencies and organizations in community activities. Ensured the accuracy of public information and materials. Jumped in to fill gaps for on call rotation when necessary. Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large. Revised policies and procedures in accordance with changes in local, state and federal laws and regulations. Contributed to and participated in community education projects to foster widespread understanding of the prevention and treatment of illnesses such as heart disease, diabetes, etc. Observed strict confidentiality and safeguarded all patient-related information. Undergraduate Researcher January 2015 to April 2015 Company Name - City , State In charge of participants measurements Standing weight Body weight Waist and hip circumferences Skinfolds Blood pressure Arterial Carotid Heart Rate Physical exams/ Fitness Tests. Administered, directed and coordinated the activities of the agency. Ensured the accuracy of public information and materials. Jumped in to fill gaps for on call rotation when necessary. Observed strict confidentiality and safeguarded all patient-related information. Healthcare Management Intern May 2014 to August 2014 Company Name - City , State Assist Chief Nursing Executive with various projects. Worked with nursing and medical staff to develop policies, procedures and practice standards for the nursing department. Ensure compliance with applicable laws and regulations related to nursing service and healthcare. Monitored the nursing and operation of support departments to ensure that resident needs were met and facility was properly maintained. Evaluated patient care procedural changes for effectiveness. Served as liaison between management, clinical staff and the community. Ensured the accuracy of public information and materials. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines. Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large. ?? Additional Information Volunteer University of Alabama at Birmingham Firehouse Shelter (Disabled Veterans) Habitat for Humanity (service to Birmingham) Marine Biology (environmental control) American Red Cross Blood Bank Center Greater Birmingham Humane Society Skills Strong leadership skills Enthusiastic people person Ability to work in a fast paced environment Understanding of HIPAA regulations Strong computer skills | HEALTHCARE | 687 |
STORE MANAGER Summary Energetic and versatile professional seeking to utilize and expand existing retail management skills with a growth oriented company. Professional Sales Manager with experience coordinating a wide range of business activities in fast-paced sales environment Self motivated and experienced in prioritizing projects and achieving results Strong understanding of sales, merchandising and customer service strategies Strong communicator with excellent work ethics and ability to continuously acquire new skills Highlights Established track record of exceptional sales results Goal-oriented Staff development/training Recruiting and interviewing Energetic Excellent communication skills Exceptional multi-tasker Team-oriented Accomplishments Awarded “Top Sales Manager of the Year” in 2010. Exceeded Sales Management goals by 10+% on a quarterly basis, which led to promotion to District Sales Manager within 7 months. Created strategies to grow customer base, which resulted in increased monthly sales. Managed a successful sales team of 20+ members who consistently exceeded sales goals each month. Experience Store Manager January 2011 to January 2014 Company Name － City , State Responsible for all store operations including HR, recruiting, training, sales and customer service Lead team effectively trough period of transition from small to large square footage location with emphasis in maintaining excellent standards and motivate team to achieve KPI goals Develop team trough coaching to provide superior customer service to differentiate boutique and attract new customers , continue to build a loyal customer base Use strong merchandising skills to implement visual directions and drive sales Community outreach and fashion shows to achieve KPI and attract new customers J. Jill The Store Upscale women's apparel specialty retailer. Store Manager /Training Store Manager/ District Manager January 2000 to January 2010 Company Name － City , State Effectively lead, motivated and developed store teams to strengthen brand loyalty trough exceptional customer service Facilitated on-going training with team members to successfully drive sales to achieve personal and store sales goals Implemented visual merchandising directions and used strong merchandising skills to drive sales Controlled payroll and exceeded shrinkage goals supporting company Loss Prevention program Accountable and experienced in all HR processes - recruiting, hiring, performance appraisals Coordinated community outreach and supervised quarterly in-store events Contributed in developing of new store manager training program Training / follow-up of new Store Managers and new store management teams Traveled to new markets across the country to assist with new store openings and training of new staff Victoria's Secret Upscale women's lingerie specialty retailer. Shop Director / Regional Trainer January 1991 to January 2000 Company Name － City , State Shop director of "Must Win" store with annual volume of $3.5 million+ Provided leadership and direction for staff up to 35+associates including management to achieve "Must Win" top stores in company Focus on training and maintaining excellent customer service skills Motivate team to increase productivity to consistently meet and exceed personal and store goals Major visual merchandising, set up of promotions and bi-annual sales Maintained payroll, Loss Prevention program and monitored expenditures Midwest Regional Trainer for new management in sales, customer service, store operations and visual merchandising Actively represented stores at conferences and events. Department Assistant Manager January 1990 to January 1991 Company Name － City , State Coats, Suits, Dresses and Lingerie Responsible for training and developing a staff of 20+ sales associates Increase and achieve sales goals trough developing sales techniques and maintaining superior customer service Supervised department operations and provided direction including visual presentation and standards Developed weekly schedule and managed payroll Coordinated in-store special events. Education Bachelors Degree : Business Management and Accounting UVT College of Economics － City , Romania Business Management and Accounting Yearly Coaching, Communication, Team Building and Visual Merchandising Seminar
Winner of 1st place "Take 5"award (most credit cards opened in a year) 2000 trough 2010 Affiliations Winner of 2005 trough 2008 Best ADS (average dollar sale) highest % increase over LY
Winner of 'Best UPT (unit per transaction) award 2005 trough 2008
Winner of multiple Guest Service Awards Skills bi, Coaching, conferences, credit, excellent customer service, customer service, direction, special events, fashion, Focus, hiring, HR, Team Building, leadership, Loss Prevention, director, Merchandising, Win, 2000, payroll, performance appraisals, processes, recruiting, sales, Trainer | APPAREL | 1,637 |
FLORAL DESIGNER Summary I am a retail floral designer who is energetic, outgoing and detail-oriented. I can handle multiple responsibilities simultaneously while providing exceptional customer service. I have been in floral sales for 13 years and in other avenues of retail sales for over 20 years. I am a driven and results-focused professional seeking a position in a company in which I can share my talents. Experience 10/2014 to 01/2015 Company Name City , State Plan arrangement according to client's requirements, utilizing knowledge of design and properties of materials, or select appropriate standard design pattern. Cheerfully assisted staff to have a productive and festive holiday season. Resolve customer complaints regarding sales and service. Greet customers and ascertain what each customer wants or needs. Attended sales seminar to learn techniques for increasing sales for each order.Suggestive selling. Floral Designer 01/2006 to 09/2014 Company Name City , State Open store in morning. Filing sales receipts, taking phone orders, collecting orders from Teleflora Dove system. Confer with clients and giving quality customer service regarding price and type of floral arrangement or gourmet fruit basket desired and the date, time, and place of delivery. Trim material and arrange bouquets, wreaths, terrariums, and other items using trimmers, shapers, wire, pins, floral tape, foam, and other materials. Perform office and retail service duties such as keeping financial records, serving customers, answering telephones, selling giftware items and receiving payment. Inform customers about the care, maintenance, and handling of various flowers and foliage, indoor plants, and other items. Decorate or supervise the decoration of buildings, halls, churches, or other facilities for parties, weddings and other occasions. Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases. Attend floral symposiums to learn the latest floral trends for weddings and everyday design. Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales. Floral Designer 07/2002 to 11/2005 Company Name City , State Worked in a dedicated team of six floral designers being able to multi task between selling, designing and answering the phone. Created floral designs for hospital functions and organized delivery for on time arrival for the event. Monitor customer preferences to determine focus of sales efforts. Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor. Motivated staff to be positive and to give exceptional customer service in a hospital environment. Take inventory or examine merchandise to identify items to be reordered or replenished. Stock shelves, racks, cases, bins, and tables with new or transferred merchandise. Education Associates Degree : Retail May 1979 CAPE COD COMMUNITY COLLEGE City , State Retail CC Community College / Travel and Tourism Certificate 1999 Cass Floral School / Floral Design Certificate 2000 Skills advertising, cash register, Resolve customer complaints, client, clients, customer service, delivery, designing, Filing, financial, focus, inventory, materials, office, 2000, quality, receiving, retail, selling, sales, tables, telephones, phone, type | DESIGNER | 136 |
SR. BUSINESS DEVELOPMENT DIRECTOR Accomplishments Cyber security classified systems - Department of Defense: held Top Secret, Secret Clearances Windows server networks, Disaster Recovery, Microsoft Office applications Guest Teacher Lee County Schools Career Counseling High School and College level Low Vision support software, Guide, Zoom Text, Jaws support Classroom lecture training on Aviation and commercial business topics EH&S Tier 1,2 auditor Private Pilot. Professional Summary Top producing sales professional and expert in the aerospace industry. Dynamic communicator who consistently exceeds goals and company expectations. Motivated business developer with solid experience managing all levels of large-scale projects, including budgeting and administration. Client-focused Sales Representative with 8+ years of providing solutions to customers. Solid understanding of the [ systems and program areas]. Skills Risk management processes and analysis Team leadership Staff development Project management Self-motivated Process implementation Powerful negotiator Extremely organized Client assessment and analysis Budgeting and finance Strong verbal communication Team liaison Conflict resolution Work History Sr. Business Development Director , 01/2014 to Current Company Name – City , State Manage and develop business relations with insurance marketplace clients sales. Direct sales team with software sales nationally. Consult clients to assess technology requirements and advise on software to address their needs. Lead project management for complete life cycle of software build and customization. Implemented marketing strategies which resulted in 12% growth of customer base. IT Program Manager , 12/2012 to 01/2014 Company Name – City , State Successfully built the confidence and trust of major companies, in Xerox software and support through astute assessment of client needs and the development of strategies to meet them, raising customer satisfaction ratings from 'not happy' to 'extremely happy'. Provided product sales support in closing client software purchases resulting in 1.8 million in sales in one physical year Devised and implemented a core process for project management that ensured sustained support, eliminated errors and achieved high levels of customer satisfaction. Managed projects and support teams providing high quality of service to Xerox clients in Europe and USA, installing and supporting scanned invoice data software and international network installation between 4 countries. Directed a team of 15 in the setup of a complex Xerox mailroom in Poland, networked between 3 countries, with a budget of $2M. Provided project management for full lifecycle enhancement and break fix projects, recovering lost revenue. Quality Engineering Analyst , 01/2007 to 01/2011 Company Name – City , State Led training as instructor on Six Sigma tools and implementation techniques in a classroom setting. Assisted in preparation of marketing materials for inter-departmental clients. Implemented Six Sigma site support for best practice, and lead 20 departments in Six Sigma Lean pilot projects on production line and business practices including conducting such process improvements as Root Cause Analysis. Sales engineer support for rocket engine and jet engine sales for NASA, Lockheed, and US Airforce. Coordinated Six Sigma best business practices/tier audits/environmental health and safety planning for rocket engine production and NASA support with configuration management Led a team that achieved company 'Gold Standard' for the development and delivery of a customer focused strategy that consistently achieved error free completion, and on time delivery, in full consultation with customer to ensure needs were met. On time delivery equated to a savings of $1.5M for the company. Developed quality management programs to assist internal staff, suppliers, customers and partners with initiatives to re-engineer processes and methods that ensured the attainment of cost, efficiency and quality objectives. Assessed, monitored and implemented systematic process improvements on a wide variety of complex projects including but not limited to building space shuttle main engines, RS-25 engine, X-51 Hypersonic engine, Nuclear and Electric ION engine, RL10, F119 and F135 military jet engines. This support included NASA contracts. Quality Engineering Analyst , 01/1997 to 01/2007 Company Name – City , State Played a key role in the Advanced Projects Group - Radar cross section X and Ku band Material science methods for ceramic materials with AutoCAD Nozzle design for jet engine with infrared applications. Technical analyst for F-22 F119 engine and F-35 F135 engine IR and Radar cross section analysis Held responsibility for providing information security support for all classified Nispom programs. Provided department business development consultancy to identify and implement process improvements. Key design support for computer contractors implementing a classified computing center. Distributed Computer Systems Analyst / Network Administrator , 01/1990 to 01/1996 Company Name – City , State Provided computer consultancy and support for more than 200 workstations across 5 counties. Installed and maintained Microsoft Windows server networks. Coordinated and managed computer equipment logistics. Skills Budget, business development, product sales, configuration management, consultation, contracts, customer satisfaction, ontime delivery, direct sales, engineering, environmental health and safety, information security, instructor, insurance, logistics, marketing materials, Material science, Microsoft Windows, Radar, network installation, project management, quality management, Six Sigma lean manufacturing Education Doctor of Business Administration Management (D.B.A : Argosy University - City , State MBA : Avaition , 2004 Embry Riddle University - State Bachelor of Science : Computer Science , 1984 Southern Adventist University - City , State Computer Science Additional Information AWARDS & ACHIEVEMENTS Process Improvement Gold Site Recertification Award (Space Shuttle- Pratt & Whitney) 2009 Eagle Award (Process Improvement Gold Certification, Space Shuttle) 2006 - 2008 Eagle Award (Cost saving to company of $500,000) 2002 High Performance Achievement Award (F22 & F35 Tactical Fighter Jets) 2001 Managed state-of-the-art supercomputing facility construction (Pratt & Whitney) 2000 Private Pilot Certificate Ongoing Certifications Certified Airman certificate (private pilot) single engine Six sigma | BUSINESS-DEVELOPMENT | 628 |
IT MANAGER Highlights Customer and Client Relations Advanced Troubleshooting Techniques Project Management and Tracking Windows Server 2003, 2008 and 2012 Windows XP, Vista, 7, 8d Experience IT Manager December 2013 to Current Company Name － City , State Stabilize and manage infrastructure and applications for corporate and remote facilities Create standard hardware and software lists and purchased based on those lists Create fiscal year budget for IT department Perform thorough IT audit and proposed various changes based on the audit Administer various information technology systems and applications Plan and manage information technology projects Define and plan employee training programs for internal staff Maintain production database applications Analyze system performance and make recommendations to management for infrastructure upgrades and/or changes Reduce system downtime by diagnosing and resolving complex technology related issues Negotiate vendor contracts to ensure the correct product at the lowest cost Streamlined internal communication platform Perform routine vulnerability and risk assessments for company infrastructure Perform regular security audits of internal infrastructure and applications Implemented Voice Over Internet Protocol Phone System for entire organization Manage corporate website and made necessary edits and adjustments Work with various departments to determine technology needs Provide end user support to in-office and remote users. Senior Technical Analyst October 2010 to December 2013 Company Name － City , State Manage team of help desk technicians to ensure excellent customer satisfaction and prompt issue resolution for over 30 clients Maintain & monitor ticket queue for myself and other technicians Work with technicians to determine correct issue escalation path Administer various information technology systems and applications Analyze system performance and make recommendations to management for infrastructure upgrades and/or changes Maintain consistent communications with client point of contact Own complex client help desk and infrastructure rollouts Develop detailed technical documentation and processes for the clients Work closely with the Director of IT to develop help desk policies and procedures Make technical recommendations to clients based on need and cost Act as account owner for select accounts Formulate monthly help desk budget and manage accordingly Work with team and vendors on technical training needs. Director of Information Technology January 2010 to October 2010 Company Name － City , State Manage corporate network and ensure high system availability. Develop backup and disaster recovery plan Reduce system downtime by diagnosing and resolving complex technology related issues Administer MPLS network between remote locations Coordinate construction and configuration of remote offices Implement corporate infrastructure monitoring program Manage corporate phone and voice mail systems Provide quality support to all personnel Communicate with President/CEO on all technical matters. Director of Information Technology June 2004 to December 2009 Company Name － City , State Manage corporate network and ensure high system availability Maintain disaster recovery methods and backup procedures Administer 68 Local Area Networks Investigate and implement a document management solution Manage internal phone switch voice mail system Oversee IT staff to ensure job expectations are met and train in any deficiencies Implement an incident reporting system that allows tacking of issues and their correction in a timely manner Formulate departmental policy and procedure documents Create annual IT budget and monitor all IT-related expenditures Research and recommend system development priorities Effectively communicate relevant IT-related information to superiors Communicate with all departments to ensure all Information Technology needs are met Write technical documentation for hardware and software installation, end-user support documents and client PC standards Negotiate with vendors to create a cost effective solution for hardware, software and maintenance agreements Provide end-users with training classes on Microsoft Office products Reduced cell phone bills by 40% and travel expenses by 45% by implementing policy and procedures for each Exceeded job expectations with minimal supervision required. Project Manager June 2000 to December 2003 Company Name － City , State Provide leadership and direction to installation team members by investigating the radiology department workflow, gathering requirements, managing scope and ensuring quality throughout the installation Work with the sales team to determine the PACS, Radiology Information Systems and/or Hospital Information System needs of the imaging center or hospital Coordinate with vendors, hospital staff and hospital administration to determine the project timeline Aware of HIPAA guidelines and their implications throughout the project timeline Investigate Radiology modalities to determine DICOM compatibility and/or upgrade needs Participate in all aspects of equipment installations Communicate feedback to management regarding the needs of the sites Develop procedures to deploy client PCs with a standard image and security policies Work with help desk team to develop consistent help desk methods and call logging techniques Education Bachelor of Science : CyberSecurity , May 2015 University of Maryland University College － City , State CyberSecurity Computer Information Systems , August 1993 Middle Tennessee State University － City , State Computer Information Systems Skills Antivirus, Backup Exec, Backup, budget, Cisco Router, Cisco, Citrix, hardware, contracts, client, clients, customer satisfaction, database applications, Database Management, DELL, direction, disaster recovery, document management, Email, employee training, Ethernet, Firewall, help desk, image, imaging, Information Systems, Information Technology, Local Area Networks, leadership, Linux, logging, Mac, Director, managing, Exchange, Microsoft Office Suite, Office, Microsoft Office products, SharePoint, Windows 9, 2000, NT, migration, Network, Networking, PACS, personnel, Phone System, policies, processes, Property Management, quality, Radiology, reporting, Research, sales, software installation, supervision, Switch, Symantec, TCP/IP, user support, technical training, technical documentation, phone, Toshiba, Trend, upgrades, upgrade, VPN, Vista, voice mail, website, Windows Server, workflow | INFORMATION-TECHNOLOGY | 334 |
TABLE GAMES DEALER Summary Throughout the years, I've been trained to give only the best service and customer care. It is not only about doing the job right, but to make sure the customer is satisfied with their experience. I've progressed from a cashier, to a waitress, to my most recent employment as a blackjack dealer, giving me a total of three years experience in customer care. However, My skills are not limited to this description, so I'm sure I'll be the perfect fit for any position available. Highlights Typing speed of 98 WPM, PowerPoint, Word, Access, Excel, Photoshop; Trained to deal: Blackjack, UltimateTexas Hold'em and Three Card Poker. Customer service experience and course training. Cash handling Reliable team worker Neat, clean and professional appearance Comfortable standing for long time periods Math and language skills Delivers exceptional customer service Engaging personality Excellent multi-tasker Experience Table Games Dealer November 2012 to June 2014 Company Name － City , State Educated customers on game rules and mathematical probabilities of various wagers. Increased volume and loyalty to the casino by attracting new players and building one-on-one relationships with guests. Took and paid bets and retrieved cards. Inspected cards and equipment to be used in games to verify proper functioning. Processed customer transactions involving cash, and casino chips. Calculated change for currency, chips, vouchers and checks. Provided excellent customer service for up to (6) players at the same time, including their guests. Server/Hostess/Cashier April 2010 to May 2011 Company Name － City , State Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Facilitated prompt and accurate seating and service of all guests. Managed closing duties, including restocking items and reconciliation of the cash drawer. Consistently adhered to quality expectations and standards. Skillfully anticipated and addressed guests' service needs. Delivered exceptional, friendly and fast service. Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests. Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators. Correctly calculated charges, issued bills and collected payments. Continually kept carpets and floor clear of debris. Regularly cleaned host stand and buffet area. Maintained a professional tone of voice and words at all times, including during peak rush hours. Actively complied with all health department regulations and rectified issues immediately. Operated and maintained cleaning equipment and tools, including the dishwasher, and hand/table wash stations. Transported all dirty tableware from dining room to dishwashing area for proper cleaning. Consistently delivered exceptional customer service by quickly and efficiently clearing restaurant tables. Stocked and maintained silverware, linen and condiments. Provided high quality service. Server/Waiter February 2009 to January 2010 Company Name － City , State Delivered exceptional service by greeting and serving customers in a timely, friendly manner.. Consistently adhered to quality expectations and standards. Delivered exceptional, friendly and fast service. Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests. Prepared the buffet and salad bar for dinner service. Continually kept carpets and floor clear of debris. Maintained a professional tone of voice and words at all times, including during peak rush hours. Facilitated prompt and accurate seating and service of all guests. Regularly cleaned host stand and buffet area. Transported all dirty tableware from dining room to dishwashing area for proper cleaning. Consistently delivered exceptional customer service by quickly and efficiently clearing restaurant tables. Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance. Stocked and maintained silverware, linen and condiments. Education High School Diploma : August 2012 Arkansas City High School － City , State GPA: Awarded a certificate and special edition of the Webster's New College Dictionary by the Kansas Honors Program of the KU Alumni Association for graduating in the top 10% of my class. Presidential Scholarship January 2012 Awarded Presidential Scholarship to Cowley County Community College for academic excellence. Presidential Academic Achievement Award, all four years. (2009-2012) Awarded a certificate and special edition of the Webster's New College Dictionary by the Kansas Honors Program of the KU Alumni Association for graduating in the top 10% of my class. Awarded Presidential Scholarship to Cowley County Community College (Jan 2012) for academic excellence. 3.927 GPA Coursework in Spanish (3 years), Calculus, and Chemistry. Member of Debate and Forensics Club (2 years) Some Associates : Psychology Cowley County Community College － City , State 3.75 GPA Coursework in Ethics, Computer Applications, Statistics, Psychology and Developmental Psychology Skills Typing speed of 98 WPM, Word, Photoshop, Excel, Access, PowerPoint, Multi-tasking and organizational training Completed course training in customer service and confrontation at First Council Casino Hotel | CHEF | 1,459 |
737 INDUSTRIAL ENGINEERING MANAGER Professional Summary Self-motivated, innovative and goal-oriented Industrial Engineer, Project Manager and Team Leader dedicated to boosting company revenue through exceptional leadership and rigorous cost and schedule control techniques. Desires the opportunity to revamp processes and procedures and increase efficiency and product quality. Skills Project planning and development Strategic planning Lean manufacturing and design Analytical Personable Dedicated team player Procedure development Dependable Work History 737 Industrial Engineering Manager 01/2014 to Current Company Name – City , State Manage and lead an Industrial Engineering team in support of the 737 Wing Seal, Test, Paint and Systems Installation build processes. Lead my team in their daily activities such as production scheduling / cycling, managing the shop operating rhythm, and process improvement implementation resulting in over $1.5M in cost savings. Lead team to track metrics and manage major shop recoveries that impact Final Assembly and/or Delivery Lead team to use Lean tools in order to continuously Root Cause issues/opportunities and drive improvements into the business plan Support 2 manufacturing Senior Managers and Wings Director in several Rate and MAX readiness projects Manage Opportunities and Risks for recurring and nonrecurring statement of work Lead and continue to develop a 4 sustaining Employee Involvement Team that is also 5.0 5S. Industrial Engineer / Project Manager 09/2008 to 12/2009 Company Name – City , State responsible for managing complete Sine Wave Fab-Cell statement of work (including M&PT developmental SOW) and work break-down structure (MS Project) for Fabrication Division Floor Beam developmental project for 787-9 implementation. Negotiated priorities and schedule in DIE exercises with cross functional team (M&PT, Supplier Mgmt, Program Engineering, Tooling, etc.) Integrated with program to perform risk analysis (Boris, etc.) and then worked to mitigate risks to the program by transferring knowledge and technology for production integration at TAL, India. Developed/Provided status and metrics to divisional and program executives. Shared responsibility with Fabrication Estimating to develop cost estimates for division and program. Fabrication Division focal for Ti-Hybrid Floor Beams FAA cert hardware and allowables. Integrated with SMA/SDT to develop producible test plans. As the Fab-Cell - 787 Sine Wave - Shop I.E., Lead Green Rooms to make sure all aspects of production are accounted for. Material, component procurement, tooling, programming, ME planning, etc.) Analyzed value stream including capabilities and capacity to develop interdivisional forecasts, schedule commitments, critical paths and manufacturing risks to program. Negotiated with other organizations to utilize equipment/process capabilities necessary to complete Sine Wave Fab-Cell SOW. Loaded and set the priorities in the shop based on participation in developing strategy with all program stakeholders. Developed Schedule Mitigation scenarios as part of recovery planning exercises in order to meet high level strategies. Sole Industrial Engineer responsible for technology transfer to production in India. Independently developed statistical models and spreadsheets to analyze data on tolerances throughout the product lifecycle to determine that work statement meets program production requirements. Participated in Design Of Experiments (Using DMAIC) and strategy to obtain the right data and sample size to prove process capabilities/limitations and production readiness. Analyzed data to define tooling compensation factors for Production tooling. Participated as a manufacturing producibility representative in a weekly engineering configuration meeting that sets product baseline designs. Assessed production equipment capacity in relation to takt time as a function of analyzing rate readiness. Co-lead product marketing strategy for expanding Sine Wave Structure opportunities to future airframe applications. Industrial Engineer 12/2005 to 09/2008 Company Name – City , State responsible for business strategy and special projects utilizing project/people management skills. Created an integrated system for large package capacity/forecast planning for Boeing's tooling business. Independently developed and implemented a dynamic Daily Management and Load Chart System. Developed hands on scheduling tools for production management. Member of Auburn Site Core metrics and South Site IE Process Council that promotes best practices. Lean focal for ATS. AIW certification - Utilized lean projects and ran workshops to enhance customer alignment and engagement ATS metrics and systems focal - Established a shop floor metric package to enable management visibility of actual factory performance. Developed IE applications for new MES system (Tooling's ERP). Industrial Engineering Supervisor 07/2010 to 01/2014 Company Name – City , State Managed and Led a team of Industrial Engineers in their daily activities (shop capacity planning/scheduling, tooling project management and process improvement implementation) Responsible for managing the Business Plan and resource allocation for the PPMO (Tooling / Equipment Services - 500+ employees) Oversaw the Project Management of the tooling major projects that will (do) allow the site to achieve our rate increases for 35, 38 and 42+ airplanes per month Integrated with the MAX Leadership team to develop an implementation plan on how to incorporate and transition to the MAX using our current facility and platform Led the Lean Steering team and Lean Strategy for the PPMO to identify and implement process improvements throughout the 737 Boeing Production System Participated as a PPMO Leadership Team member to develop the strategy, vision and priorities for the organization side job) BCA Puget Sound IE Skill Team Captain for the Industrial Engineering Puget Sound Central Site - managing and continuously improving the skill acquistion, development and retention processes. Industrial Engineer / Project Manager 12/2009 to 07/2010 Company Name – City , State December 4th, 2009 - July 30th, 2010. Industrial Engineer / Project Manager for the Core Integration team and Interiors Responsibility Center South Carolina Project. Responsible for managing all Business and Operation functions including staffing, training, tooling, capital equipment, baseline statement of work, baseline schedules, and program management best practices. Responsible for leading a team of Interior's project managers to develop integrated implementation plans utilizing standard processes, metrics for executive review, and best practices such as RIO, Change Management, and Financial Planning. Responsible for managing all opportunities and risks associated with the Implementation of a new Interiors facility in South Carolina. Led the Interior's project effort all the way from gathering data at initial conception, to making a recommendation on an Independent Sourcing solution, through approvals, and into getting funding authorization in order to release Long Lead Capital. Work cross functionally with Fabrication and Program Business Operations (formally known as PMO) on Program Directives / Decision Memos. Education MBA : Business Administration 2008 Seattle University -
City ,
State Bachelors of Science : Industrial Engineering 6 2014 University of Washington -
Industrial Engineering Project Management Certification - Stevens Institute -
Accomplishments Has led and managed teams of Project Managers and Industrial Engineers Has worked with Employee Involvement/Engagement Teams to improve processes in the office and factory floor. Accelerated Improvement Workshop Certification Outgoing personality Honest and easy going Quick study and very dependable High sense of personal responsibility. Skills Assembly, BCA, Business Operations, Business Plan, business strategy, capacity planning, Change Management, hardware, Council, Delivery, Design Of Experiments, Engineer, ERP, Estimating, Financial Planning, functional, IE, Leadership, Director, people management, Mgmt, managing, product marketing, MAX, MES, MS Project, Paint, process improvement, processes, procurement, production management, program management, programming, Project Management, risk analysis, scheduling, Sound, spreadsheets, staffing, Strategy, TAL, vision, workshops | ENGINEERING | 1,775 |
SALES REPRESENTATIVE Summary A customer service representative in the hospitality industry seeking employment with a well-established company to further build my experience in the
hospitality industry, with the skills I've learnt as a medical assistant and also my prior experience in the
service industry. My goal is to ensure positive and safe travels. Highlights Cheerful and energetic Effective team player Flexible scheduling Dependable and reliable Active listening Verbal/written communication Experience 06/2016 to Current Sales Representative Company Name － City , State Compiled reports, such as cash receipts, customer-bill charges, and sales for accounting and management purposes, or supervised clerical workers preparing reports. Dealt tactfully and effectively with difficult customers. Proven performer with demonstrated ability to gain account loyalty and win preferential treatment for products. Wrote proposals and assisted customers in developing an appropriate marketing campaign or program based on individual goals. Researched previous customer advertising to determine viable customers to meet sales quotas and identify potential customers for upcoming special advertising sections. Developed and managed promotional activities aimed at enhancing product awareness. Generated new accounts and built annual revenues. Ensured that distribution, merchandising, and price-point objectives were achieved. 02/2016 to Current Bar tender Company Name － City , State Analyzed customer requirements for future products. Dealt tactfully and effectively with difficult customers. Communicated with customers daily. Communicated information clearly and accurately. Committed to the assistance and support of others while maintaining a cheerful and helpful attitude. Successfully assisted customers in merchandise selection. Trained in and maintained excellent interpersonal and communication skills that complement proven creative problem solving capabilities. Trained both new and existing personnel in company customer service protocol. Developed credibility and confidence with customers. Analyzed problems and anticipated customers' needs. 04/2014 to 02/2016 Server/bar tender Company Name － City , State Analyzed customer requirements for future products. Greeted customers, answered inquiries, provided information, resolved problems, and handled various administrative activities. Directed administrative operations for the hectic reception area. Displayed professionalism and product knowledge, which contributed to an increase in inquiry-to-order capture rate. Interacted with customers extensively to maintain customer satisfaction. Originated customized order intake process to meet customers' specific ordering needs, improving delivery performance and optimizing customer satisfaction. Analyzed customer requirements for future products. Communicated with customers daily. Communicated information clearly and accurately. Committed to the assistance and support of others while maintaining a cheerful and helpful attitude. Successfully assisted customers in merchandise selection. Trained both new and existing personnel in company customer service protocol. Analyzed problems and anticipated customers' needs. 06/2013 to 01/2014 Crew member Company Name － City , State Dealt tactfully and effectively with difficult customers.Communicated with customers daily.Communicated information clearly and accurately.Committed to the assistance and support of others while maintaining a cheerful and helpful attitude.Assessed client needs and recommended appropriate products or modifications.Complete knowledge of federal credit card regulations.Successfully assisted customers in merchandise selection.Successfully pacified hostile or antagonistic callers and negotiated a mutually agreeable solution by patiently providing alternatives to reconcile the customer's needs with the company's objectives.Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems. Possess effective communications skills, and work well with others at all levels. Offered management position, but had to resign due to school scheduling. 10/2012 to 03/2013 Care giver Company Name － City , State Provided clinical care encompassing both acute and chronic medical conditions and injuries, admissions, discharge summaries, and managing the hypertension clinic. Performed histories and physical examinations. Assessed and managed common patient illnesses. Performed tests and treatments on both pediatric and adult patients including suturing, splinting and gynecological examinations. Discussed cases with physician and other health professionals to prepare comprehensive patient care plan. Providing home care and also running errands.List your most significant achievements. Include accomplishments and skills that directly support your career summary including keywords. Select Sample Phrases for recommendations. Select Expert Advice for best practices Education 2011 High School Diploma East Gaston High － City , State , USA 2012 Medical Assistant King's College － City , State , USA Completed an accelerated degree program with King's College as a medical assistant taking a year. Maintaining to keep me on the dean's list each semester by completing many courses including Microsoft Word and professionalism courses. Skills Work well as a team member or independently. Performed sales, marketing, and market trends research, identified and tested markets, set-up prospect database, developed marketing campaign, and handled follow-up. Rapidly mastered new product data. Performed outstanding customer relationship management, ensuring educated clients, customized products and services and creative, turnkey solutions. Mediation and problem solving skills. Issued return authorizations and processed credits and rebills to resolve shipping discrepancies and invoicing errors. Conducted personalized tours for new employees as part of the orientation program. Promptly answered telephone calls to reflect professional corporate image. Verified quote system data with customer orders to ensure accurate processing. Researched and created vendor records to insure compliance. Developed a thorough understanding of operating cash registers, automatic ticket issue machines, and other computerized equipment within the store. Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills. | SALES | 1,109 |
FINANCE DIRECTOR Executive Profile Dedicated and accomplished Finance Professional with extensive experience in FINANCIAL MANAGEMENT & BUDGETING seeks a management position where I can further enhance the achievement of an organization's objectives and targets. Experience in diverse industries includes financial services, retail, distribution, FORTUNE 500 and BIG 4 companies. Skill Highlights Microsoft Office software (Excel, Word, PowerPoint and Access). Experience with accounting and financial reporting systems including Oracle, JD Edwards and Hyperion. Professional Experience Finance Director , 01/2013 － Current Company Name － City , State Reports directly to the Vice President of Finance and supports the CFO organization with financial and strategic insight. Partners with and supports the SVP of Product & Marketing in the implementation of new product initiatives to the marketplace. Finance representative within the Executive Business Review Committee who provides value-added insight to senior management through financial modeling and analysis. Finance point person that collaborates with and supports the SVP of Sales and his team. Led the design and implementation of a more comprehensive incentive compensation plan that improved sales compensation effectiveness and minimized potential liability exposure to the company. Updates, analyzes and distributes key monthly financial metrics and reporting to business partners. Assists in the development of the annual budget and forecast process. Completes ad-hoc analytic requests as designated by the CFO and the VP of Finance to support senior management decision making. Develops, mentors and trains the Financial Analyst within the team. Finance Manager , 01/2008 － 12/2012 Company Name － City , State Concord & Paypoint) Prepared and managed the annual budget, forecast and strategic long term plan process for the Concord & Paypoint divisions with revenue of $225M. Administered and managed the National Sales compensation plans in a timely and efficient manner in order to accurately pay commissions totaling $4M annually. National Sales representative on the PASO (Product Reporting & Sales Compensation Overhaul) project whose goal was to automate First Data's commission system. Reported to and supported the Vice President of Finance with financial direction. Developed and distributed monthly, quarterly and annual financial reporting to senior management. Responsible for all aspects of the month-end and year-end financial close process. Finance Manager , 04/2005 － 01/2008 Company Name － City , State Cross Sales) Developed and managed the annual budget and forecast process for the Cross Sales division with revenue of $57M. Implemented process improvements including streamlining operations which positively impacted the bottom line by $1M. Supervised staff both directly and indirectly and provided leadership and direction to teams in the New York, Florida and Maryland facilities. Reported to the Senior Director of Finance and supported the Senior Vice President of Sales with a sales force of 300 sales reps. Senior Financial Analyst , 04/2000 － 04/2005 Company Name － City , State Prepared annual budget for the Medical Products division with revenue of $550M. Responsible for all aspects of month and year end financial close. Recipient of numerous Q inside the O (Quality inside Olympus) awards. Financial Analyst , 01/1997 － 04/2000 Company Name － City , State Prepared annual budgets for the Medical and Industrial Products divisions with combined revenue of $380M. Designed and distributed budget vs. actual reporting for 40+ department heads which enabled. improved monitoring and control of their respective budgets. Trained, supervised, and evaluated staff. Financial Analyst , 03/1995 － 01/1997 Company Name － City , State Prepared annual budget with revenue of $55M. Updated and distributed monthly partner's financial summary report. Maintenance of resume/skill/qualification database for a professional staff of 200, which assisted in developing future client proposals. Financial Analyst , 10/1992 － 03/1995 Company Name － City , State Prepared annual budget with revenue of $41M. Maintained payroll for 300 employees. Experience with ADP payroll systems. Trained, supervised, and evaluated staff. Budget Analyst , 12/1990 － 10/1992 Company Name － City , State Public Relations & Special Production) Prepared annual expense budget totaling $6M for 47 Macy's Northeast stores including several high profile events (i.e. the Thanksgiving Day Parade and the 4th of July Fireworks Show). Responsible for carrying out contractual obligations including the preparation and disbursement of appearance fees to various members of the Sports Entertainment Industry (MLB, NFL and NBA). Trained, supervised, and evaluated staff. Education 1 1989 Hofstra University － City , State Bachelor of Arts Economics Economics Skills accounting, ADP payroll, ad, automate, budgets, budget, client, database, decision making, direction, senior
management, senior management, Finance, financial, Financial Analyst, financial modeling, financial reporting, Fireworks, Hyperion, JD Edwards, leadership, Director, Marketing, Access, Excel, Microsoft Office software, PowerPoint, Word, Oracle, payroll, proposals, Public Relations, Quality, reporting, Sales, strategic, year-end | FINANCE | 1,517 |
ENGINEERING AND QUALITY TECHNICIAN Career Overview A highly experienced skilled graduate with Analytics degree with a very good experience in SAS, Web scraping, SQL, Predictive modelling and data visualization. Excellent ability in identifying data requirements for analysis, data cleaning, munging and model building; Ensures the organization uses it effectively to reach profit and growth objectives. Comfortable with data handling, modeling, and coding, and have an appreciation of what makes sense from a business standpoint. More than six years of experience working as a researcher, data analyst, and environmental science and Technology Instructor. Experience in SQL, data warehousing, maintaining, securing and stabilizing data layers and testing to identify data and product defects introduced in the system. Customer segmentation, product positioning and mapping and conjoint analysis Modelling: Design and implement statistical / predictive models and cutting edge algorithms utilizing diverse sources of data to predict Diversified experience with Engineering, Manufacturing, Retailing, Higher Education and IT /Data related companies Fascinated by learning cutting edge technologies, such as; Data Mining and Machine Learning Handled a team of 4 during my 3 years of Tech experience and managed more than 200 students and effectively evaluated the performance of each student and utilize assessment methods to judge overall progress during my teaching experience. Qualifications Ability to identify uncovered information from hidden data and convert to a story and communicate effectively through visualization Modelling using R, SAS, Python using Pandas Web scraping using Beautiful soup in Python Databases like Oracle and Microsoft SQL Experience in ASP.NET 4.5, C#, and HTML, Statistical software like JMP, SPSS, GIS Visualization software like Tableau, ggplot (R) Experience in database design for data warehousing environments. Modelling using Random Forests, Decision Trees, Boosted Trees, etc. Modelling using shrinkage methods, including Ridge, LASSO and Elastic Net regression models. Dimension Reduction using PCA Outlier analysis, Linear Regression, Clustering techniques, logistic regression Work Experience 01/2013 to 01/2016 Engineering and Quality Technician Company Name － City , State Planned, performed and conducted semiconductor production process development and engineering designs as well as managed small projects and prepared statements and monitored project schedules. Identified product defects introduced in data warehouse by performing quality tests using SQL and JMP. Co-ordinated with scientists, engineers, manager, analysts to understand the impacts due to defects and provided valuable information for product shipping and customer satisfaction. Managed multiple tasks and accomplished goals efficiently and per schedule with a strong work performance to meet the goals of the department. Monitored and adjusted semiconductor production process or/and equipment for improving quality and productivity and achieved a 10% higher performance rate for the fiscal year of 2014. Provided technical support in developing, building and testing prototypes, new products, processes and procedures and provided training and advice to other Engineering technicians. Applied database management and data analysis methods which helped enhancing production efficiency and reduced costs for the department by 5% in every quarter. 01/2007 to 01/2012 Company Name Lecturer in Environmental Science and Technology Effectively engaged in course curriculum development, taught courses and engaged in research projects and community services on the areas of Statistics, GIS and natural resource management. Developed course material that support the goal of the course including design of curriculum and schedule of instructions, provided student with guidance in regards to their grades and progress in the course work and elected as best instructor of the College in 2008. Established a GIS laboratory facility with other staff members, provided technical support for environmental remediation projects and for legal actions. Used SQL and SPSS for managing student database and for analysis of data. 01/2004 to 01/2006 Company Name Assistant Lecturer in Natural resource management Assisted in teaching, researching and developing methods which helps in improving both the university and students' performance. Highly engaged in curricular and extra-curricular activities and community services. Established and coordinated nature and environmental protection club in the university. Developed teaching methodologies and techniques that added to the knowledge base and understanding of resource management by preparing teaching materials, handouts and laboratory manuals. Engaged in major research projects of resources management which was undertaken in collaboration with Universities, NGOs, and engineering consulting companies. Served as lead of the college's audiovisual center and arranged workshops, meetings and documented academic resources. Education and Training May 2017 Master of Science : Analytics University of New Hampshire USA Analytics 4.0/4.0 Currently working on a project on mapping and clustering of student success using clustering, data mining and machine learning predictive modeling techniques for Granite State College (GSC). The objective of this project is identifying factors which will help students become successful in their academic achievements and finding ways to improve students' retention rates.
*Working on UNH hockey team project with a team of 6 people for predicting players' performance.
*Undertaken a summer project on "Mapping and clustering of Chicago and Seattle city Crime" and we could successfully classify categories with a 90% accuracy.
Yitayew, Anteneh, Workineh GRADUATE STUDENT IN － City , State April 2010 Master of Science : Environmental Science and Technology UNESCO-IHE － City The Netherlands Environmental Science and Technology July 2004 Bachelor of Science : Resource Management Debub University Ethiopia Resource Management Skills ASP.NET 4.5, academic, Clustering, consulting, curriculum development, customer satisfaction, data analysis, data mining, data warehouse, Databases, database, database design, database management, data warehousing, environmental protection, Environmental Science, GIS, HTML, instructor, Lecturer, legal, machine learning, managing, materials, meetings, C#, Microsoft SQL, modeling, Natural, Oracle, process development and engineering, processes, progress, Python, quality, researching, research, SAS, shipping, SPSS, SQL, Statistics, Tableau, teaching, technical support, workshops | ENGINEERING | 1,762 |
LICENSED UNITED HEALTHCARE INSURANCE SALES AGENT Summary Talent for identifying customers' needs and referring appropriate company products and services while demonstrating the ability to gain customers' trust providing exceptional follow up, leading to increased sales and repeated referral of business Expertise in resolving escalated customer service issues quickly and effectively solving customers' challenges. Track record for assisting the Customer Service and Sales dept. in achieving its potential by using my implementing experience, increasing sales 13.46% above goal also interacting with all levels of management to improve customer and business satisfaction. Secured over 65 + Shared Success Awards; Received several Sales Agent of the month Awards; Awarded numerous prize/gifts, awards for consistently meeting/exceeding sales goals, successfully closed on all referred products and maintained weekly & monthly KDM & QA Scores of 100%. Skills Time Management, Effective Communication, Trouble Shooting, Problem Solving, Cloud technology, Skype, Proficient, Microsoft Office Suite, Instant Messaging, Web Chat, Negotiating, Up-sell, Cross-Sell Ability, Outlook Email, Lotus Notes, Quicken, QuickBooks. Experience Licensed United Healthcare Insurance Sales Agent Sep 2014 to Oct 2015 Company Name － City , State Provided services to clients changing or updating healthcare insurance needs by upselling/cross selling a variety of health insurance products. MA, MAPD, MED Sup and PDP's to groups and individual consumers geared to fit their healthcare needs. Assists with outbound campaigns to ensure customer satisfaction. Demonstrates prospecting skills, meets or exceeds sales goals. Delivers exceptional customers service to consumers to develop and build new client relationships by implementing strong people skills and product knowledge while gaining customers trust and building rapport while following and adhering to hipaa guidelines and company policy. Account Executive Sales Agent/FedEx Account Mar 2014 to Sep 2014 Company Name － City , State Responsibilities included maintaining and deepening existing customer relations. Made outbound telephone calls to engage customers with new products and services that would develop value propositions to meet their business needs also Increasing the volume from existing customers. Successfully delivered Client's family of services implementing well developed sales skills, collaboration, and effective negotiation. Conducted daily rapport building with customers using a consultative sales approach and while maintaining a regular contact with designated accounts through an established sales process requirement. Licensed United Healthcare Insurance Sales Agent Sep 2013 to Mar 2014 Company Name － City , State Provided services to clients changing or updating healthcare insurance needs by upselling/cross selling a variety of health insurance products. MA, MAPD, MED Sup and PDP's to groups and individual consumers geared to fit their healthcare needs. Assists with outbound campaigns to ensure customer satisfaction. Demonstrates prospecting skills, meets or exceeds sales goals. Delivers exceptional customers service to consumers to develop and build new client relationships by implementing strong people skills and product knowledge also gaining customers trust and building rapport while following and adhering per hipaa guidelines and company policy. Customer Service Agent Apr 2013 to Sep 2013 Company Name － City , State Functioned as a primary resource in handling pharmacy / pharmacist contacts via telephone ranging from routine to complex, regarding insurance authorization, benefits, claims, and general assistance. Duties performed related to the resolution of adjudicated prescription claims with regards to member eligibility, benefits parameters applied, determination of prior authorizations or overrides and exceptions in systems. Deliver exceptional customer and able to complete calls expeditiously and accurately with assurance/confidence, accuracy, and professionalism on every member/pharmacy/pharmacist interaction in a fast-paced call environment adhering all HIPAA and CMS compliance and regulations. Customer Service Task Specialist Jul 2006 to Aug 2008 Company Name － City , State Made contact with Creditors & new and existing clients daily to open/update accounts; negotiated account terms for clients; added, updated and modified PIF creditors on client profiles. Collected processed and modified payments of ACH amounts & dates; educated and advised clients of new or counter proposals. Consistently demonstrated effective customer service meeting/exceeding quota goals of 200 inbound/outbound calls daily while collaborating with customer care depts. amp; manager to enhance customer service. Education and Training Completed various courses and seminars in customer service, call center simulations sales strategies, banking terminology in the teller role/ lockbox operations, goal-setting, public-speaking and computer skills: Banking and Customer Service Training Certificate.
Wachovia Bank NA; - Charlotte, NC: Web/ IVR Certificate (2008)
Central Piedmont Community College Charlotte, NC: Career Readiness Silver Certificate 2013 Goodwill Career Development Center － City , State Computer Office Information Systems Certificate 2001 Central Piedmont Community College － City , State High School Equivalency Diploma 2001 Central Piedmont Community College － City , State 3.75 Skills approach, banking, benefits, call center, CMS, Client, clients, customer relations, customer satisfaction, customer service, Customer Service Training, customer care, PDP, Email, fast, goal-setting, Information Systems, insurance, IVR, Lotus Notes, MA, Messaging, Microsoft Office Suite, Office, Outlook, Negotiating, negotiation, people skills, Problem Solving, proposals, public-speaking, QuickBooks, Quicken, rapport, requirement, sales skills, selling, sales, seminars, telephone, Time Management, Trouble Shooting | HEALTHCARE | 710 |
SALES ASSOCIATE Experience 04/2016 to Current Sales Associate Company Name － City , State Help customers with their pet problems and assist them in choosing the right products for their pets. 06/2014 to 08/2014 Office Secretary Company Name － City , State Organized a storage area
full of papers and transferred them into the computer for easier access. Helped
run errands for my co-workers and my boss. 02/2014 to 04/2014 Waitress Company Name － City , State Waited on customers and cleaned necessary thing as instructed. Assisted in the preparation of some dishes. Education and Training 2017 High School Diploma : Communication Arts, Graphic/Advertising Design Edward R. Murrow High School － City , State Took various media classes such as graphic design and multimedia design Am looking into majoring in advertising or graphic design Languages I am fluent in two languages; English, Russian. I know basic lines in French and can read some works in French. Skills Can use Photoshop and Illustrator. I can use a computer very well. | SALES | 1,039 |
PAID MEDIA SPECIALIST Summary Enthusiastic employee with a record of high quality work, excellent interpersonal skills, and a strong work ethic. I am seeking a career with a company that values hard work, open communication, and offers opportunities for growth and personal improvement. Accomplishments Angie's List Developing Professionals Network March 2014-Present. Promote career development and employee culture through educational and social events. Experience 08/2016 to Current Paid Media Specialist Company Name － City , State Collaborate with agency partners and marketing leadership to execute Angie's List offline advertising strategy. Responsible for planning and implementing 2017 offline media plan of ~$14M, which accounts for 57% of marketing's membership sales goals. Manage relationship with radio partners, TV media agency of record, and other offline media contacts. Work closely with online marketing team and digital agency partner to align media plans between online and offline tactics, focusing on advanced TV and OLV. 04/2015 to 07/2016 Coordinator Company Name － City , State Supported the marketing leadership team, acting as a liaison across seven marketing channels and among several agency partnerships. Coordinated and executed formal RFP process for digital, creative, and media agency searches that resulted in media buys greater than $50M. Organized quarterly marketing summits with marketing leadership and agency partner teams. Managed monthly marketing department wide meetings for 11 teams, consisting of ~65 employees. Point person for contract management process, and implemented any new software and processes for marketing department, including SharePoint and Procure-to-Pay system. Angie's List top 20% performer Q3 & Q4 2015. 06/2013 to 04/2015 Member Care Trainer Company Name － City , State Constructed training plan to roll out new CRM software to Member Care department managers and approximately 300 Member Care team members. Designed and implemented a modular new hire training program for the Member Care department comprised of six cross functional teams. Successfully on boarded and prepared approximately 300 new employees for various positions including membership sales, customer care, and member retention. Angie's List top 10% performer (2014), top 20% performer (Q4 2013 & Q3 2014). 06/2012 to 06/2013 Member Services Representative Company Name － City , State Provided exceptional customer service answering inbound phone calls from members. Documented member feedback on hiring experiences with service companies. Education May 2012 Bachelor of Science : Management Marketing Communications Purdue University － City , State Management Marketing Communications Work History Company Name Skills advertising, agency, contract management, CRM, customer service, customer care, functional, hiring, leadership, marketing, media plans, media plan, meetings, SharePoint, online marketing, processes, radio, RFP, sales, strategy, phone, TV | DIGITAL-MEDIA | 1,292 |
ENROLLED AGENT / TAX ACCOUNTANT / OFFICE MANAGER Executive Profile Dedicated professional with the accomplished ability to work independently and as a team member to successfully achieve project goals and objectives. Skill Highlights Enrolled Agent (EA) Proficient in Microsoft Office Valued team player Account reconciliation expert QuickBooks UltraTax Effective time management Strong organizational skills Advanced computer proficiency (PC and Mac) VA Notary Public Microsoft Office Professional Core Accomplishments Employee Management Liaised with HR department to establish employee benefits, training, payroll and termination procedures. Accounting Reviews Conducted detailed technical and analytical review of federal/state corporate, partnership, LLC's, Non-Profit, Gift, and Fidicuary tax returns, and quarterly estimates prepared by associates. Professional Experience Enrolled Agent / Tax Accountant / Office Manager May 2006 to May 2015 Company Name － City , State Playing a main role in preparing tax resolution settlement actions for the firm Reviewing office files to make sure that all the documentation provided are accurate Analyzing the information to proceed with the tax resolution Making negotiations before preparing final settlement documentation and amount Prepares Corporate, Individual, Partnership, Gift, Non-Profit, LLC's, and Fiduciary Tax Returns Managed accounts payable, accounts receivable, and payroll departments Compliance Officer/Processing Manager/HR Manager January 2005 to May 2006 Company Name － City , State Compliance files to close out, Closing dept., Process loans and supervise other processors, A/P, A/R, Payroll, and Accounting Team Coach July 2003 to December 2004 Company Name － City , State Gymnastics instructor Vice President of Sales / Office Manager / Legal Department May 2003 to December 2004 Company Name － City , State Sales Leads, Signing of Contracts, Meeting with all clients Sending out sub-contractors on daily Jobs, payroll, A/P, A/R, manage City contracts, and Small Claims trials Legal Secretary / Administrative Assistant November 2002 to May 2003 Company Name － City , State Screen calls for potential cases, trained data entry personnel, managed Personal Injury case files from initial intake to demand, prepared demand packages, answered Interrogatories, conducted legal research, accounts receivable, account payable, and payroll Receptionist / Administrative Assistant July 2002 to November 2002 Company Name － City , State Answered mutable phone lines, typed up subcontracts, proposals Purchase orders, submittals, transmittals, helped on bids for projects Mail receivables, mail payables, filing, order quotes Real Estate Legal Assistant November 2001 to July 2002 Company Name － City , State Post closings, legal assistant Disbursements, opening & closing files, typing HUD-1's (settlement s tatements) ordering searches, surveys & title binders, getting payoffs Coordinating with brokers, investors, & loan officers Administrative Assistant August 2001 to November 2001 Company Name － City , State Working under Divaris Real Estate, Responsible for secretarial advance work, receptionist, and interfaced Extensively with various, prestigious companies such as Advantage Mortgage, Progressive Nursing, Nortel Networks, Mericom, and J. Hoskins Law Office. Accountant August 2000 to August 2001 Company Name － City , State A/P and A/R and Payroll Clerk: Solely responsible for all bookkeeping, Accounting and executive administrative support for a specialty ship Service contracting firm employing 450 multi-functional tradesmen and Support personnel Interfaced extensively with various prestigious Contractors such as Coastal Coatings, Bay Metals & Fabrications, States Roofing, NORSHIPCO, and Colonna's Shipyard. Collections Representative April 2000 to August 2000 Company Name － City , State Called cardholders and collected credit Card debts Top Performer Sales Merchandiser April 2000 to August 2000 Company Name － City , State Merchandising and customer service representative at a high-end women's fashions retailer in the renowned MacArthur Center Mall Top sales merchandiser Store Manager January 1997 to November 1999 Company Name － City , State Supervising sales associates, opening and closing of management and bank deposits, selection and fall fashion lines, supervision of inventory control and checkout. Gained Hands-on statistical / financial report experience in generation, bank reconciliation's, and other store office administration functions. Responsibilities included hiring, training, scheduling, and store, cash ordering of summer merchandising, housekeeping, functions, and customer service. Assistant Store Manager April 1996 to April 2000 Company Name － City , State In charge of opening and closing store, bank deposits, vendor liaison, replenishment stock ordering, expense monitoring/ control, implementation of new store sets, and modification of known loss reports, training of all cashiers and associates, payroll, cash drawer reconciliation, etc. Highlights: Started as a cashier and promoted to service assistant in two months and assistant manager in one year for outstanding performance. Won various sales and donations awards during tenure. Education High School Diploma : Business and Marketing , 1997 Ocean Lakes High School － City , State Attended Professional Marketing and Management Seminars Accounting and Business , 2004 University of Phoenix － City , State Skills Accountant Management, Client Relations, Computer Proficiency, Organizational Skills Additional Information Honor 2nd Place Winner of the DECCA State Marketing Conference Award (1997)
Active Volunteer in the local community | APPAREL | 1,689 |
THEATER ARTS TEACHER & PROGRAM DIRECTOR Summary Passionate and dedicated Theater Arts Teacher with expertise in secondary curriculum development, classroom management, relationship building, continued professional development and management of a successful Theater Arts program for over six years. Highlights Valid and Current Teaching Certification in Texas Strong communication skills Talented public speaker Talented mediator Self-motivated Results-oriented Accomplishments Dallas Theater Center & Project Discovery Partner & Grant Recipient Local School Council Committee Member Freshman Class Sponsor High School U.I.L. One Act Play Director Middle School U.I.L. One Act Play Director U.I.L. Theatrical Design Sponsor and Coach U.I.L. Young Film Makers Sponsor U.I.L. Prose and Poetry Judge U.I.L. Young Film Makers Judge Texas Educational Theatre Association Member Teacher of the Month Partner with Student Council activities Emergency Relocation Team Member Drama Club Sponsor Musical Theater Productions Booster Club Member Junior Class Prom Sponsor Experience Theater Arts Teacher & Program Director August 2008 to Current Company Name － City , State Theater Arts 1-4, Technical Theater and Theater Arts Production to grades 9-12. U.I.L.One Act Play Director U.I.L. Film Festival Contest Sponsor & Judge Direct Fall Play Production or Musical Maintain professional and student memberships, auditions, travel and workshops Drama Club Sponsor Maintain Drama Club Activity Funds and club activities Account Management Supervisor to Theater Arts Co-Sponsor Continue Professional Developmental Courses Administrate Eustace High School Facebook and EHS Theater Arts Twitter pages Draft and publish Eustace ISD "The Yard" for Theater Arts Secondary English III & TAAS Language Arts Teacher July 2000 to August 2002 Company Name － City , State Secondary English & Literature; TAAS Language Arts 9th-11th Preparatory and Remediation TAAS Language Arts Tutoring TAAS Testing Administrator Set and communicated ground rules for the classroom based on respect and personal responsibility. Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance. Mentored and counseled students with adjustment and academic problems. Created lesson plans in accordance with state curriculum and school-wide curriculum standards. Established positive relationships with students, parents, colleagues and administrators. Coached students and reviewed test material in preparation for Texas state-wide standardized tests. Integrated technology into the curriculum to develop students' word processing and research skills. Secondary English III & Theater Arts I Teacher June 1998 to July 2000 Company Name － City , State English III and Beginning Theater Arts Teacher for grades 9-12. CO-Sponsored Thespians Children's Show Production Director English Department textbook adoption . Secondary Student Teacher January 1998 to April 1998 Company Name － City , State Secondary Student Teacher for Theater Arts I and English.III Classroom management Co-director of class plays Assisted with UIL one act play competition Acting and Creative Dramatics Theater Teacher October 1997 to January 1998 Company Name － City , State Teaching Artist: Acting III and Musical Theater. Implemented lesson plans in creative dramatic projects, singing, dancing, and voice. Conducted activities, instructed small groups, and provided whole class instruction. Leader of all group performances and exercises. Acting Teacher June 1997 to August 1997 Company Name － City , State Elementary Creative Dramatics teaching artist for Children's Courtyard Daycare Centers. Children's Summer Plays Whole class instruction and lead all group performances and exercises. Secondary Teaching Residency January 1997 to May 1997 Company Name － City , State Mentor for Speech and English students Instruction of small groups, whole class instruction General Grading Rubrics and Assessment Secondary Teaching Internship January 1997 to May 1997 Company Name － City , State One on one instruction, instructing small groups, and providing whole class instruction. Education Bachelor of Arts in Theater Arts : Theater Arts , 1998 University of Texas at Arlington － City , State , US GPA: GPA: 3.74 Theater Arts GPA: 3.74 Associate of Arts : Liberal Arts , 1995 Tarrant County Community College － City , State , US GPA 3.83 Phi Theta Kappa Member, P HI TAU Chapter Honor Graduate : Liberal Arts Mabank High School － City , State , US National Honor Society - Top 15 Student Council Officer and Member Drill Team Dance Team Key Club Member Key Speaker and President of Business Office Professionals French Club Latin Club Orvil Pirtle Memorial Scholarship Rotary Club of Athens, Texas TVCC Social Sciences Scholarship Work Study Program: Social Sciences Division Department Chairman Skills Team Building Program Development Management Goal Setting and Implementation | ARTS | 2,282 |
CONSULTANT Professional Summary Accomplished seller with marketing and entrepreneurial chops. Proven record of exceeding service standards
and outpacing performance goals. Solid technical background with a focus on B2B SAAS and programmatic
advertising. Motivated, team-oriented and enthusiastic about helping companies grow. Skills B2B sales Network development Lead prospecting Interpersonal communication skills Brand marketing Business development Product development Content creation Accounting, VC Advertising, Website Agency B2B Billing Book Brand strategy Budgets Business development C Com Interpersonal communication Content Content creation Clients Client Delivery Product development E-commerce Editorial Finance Managing Marketing Meetings Enterprise Network Sales Selling Staffing Strategic Phone TV Work History Consultant , 01/2020 to Current Company Name – City , State Project manage drinkbumpcoffee.com and sheau.com website launches. Oversee marketing, content creation, and 3rd
party integrations for all three brands. Prospect and onboard 100+ traditional retailers and D2C e-commerce brands to Sheau within first 3
months through in person meetings, cold emails and phone calls. Sourced 30+ new relationships with VC's, like-minded brands and affiliates to partner with Sohuis on
content and events. Senior Account Executive , 03/2019 to 01/2020 Company Name – City , State Grew $500K book of business by 10% through cross-sell and up-sell opportunities while managing
pipeline of 60+ enterprise brands. Conducted client QBR's and developed plans with internal teams to grow territory through customized
demo's, mock-ups and strategic partners. Created new process for documenting sales "wins" that was implemented company wide. Senior Account Executive , 04/2018 to 03/2019 Company Name – City , State Achieved $224K in new business selling influencer marketing solutions to C-suite executives. Brought on company's first airline client, which was self-sourced and opened up new revenue channel. Spearheaded east coast agency business working internally with marketing and finance to develop new
pitch and terms. Account Director , 03/2017 to 04/2018 Company Name – City , State Managed $1MM quarterly pipeline selling programmatic advertising solutions to agencies and brands. Increased sales revenue by 315% over 9 months as team's top seller. Exceeded quarterly quotas hitting 123% to goal in Q4 2017. Account Manager , 06/2015 to 03/2017 Company Name – City , State Supported $3MM average quarterly book of business and consistently contributed to regional
incremental goals earning multiple spot bonuses. Addressed problems with accounting, billing and service delivery to maintain and enhance client
satisfaction. Mentored and trained Account Coordinators and Account Managers. Production Coordinator , 07/2014 to 06/2015 Company Name – City , State Act as main point of contact for high profile clients and internal teams to develop events, on-site
activations, website builds, design work, brand strategy and editorial content. Defined project scope including goals, deliverables, schedules, staffing, SOWs, and budgets. Sales Coordinator , 12/2012 to 07/2014 Company Name – City , State Supported sales team in selling, managing and executing large scale out-of-home advertising programs. Assistant Media Planner , 10/2011 to 11/2012 Company Name – City , State Developed and executed multimillion-dollar digital, TV, print and mobile campaigns for J&J. Education BA : Rhetoric and Communications , 05/2011 University of Richmond - City , State Division 1 Women's Lacrosse, Writing Consultant, Kappa Alpha Theta Member, Global Players Study Abroad for Student Athletes: Competed in Prague and Berlin World Cup
Tournaments and developed club lacrosse clinics in Central Europe Work History Consultant , 01/2020 to Current Company Name – City , State Project manage drinkbumpcoffee.com and sheau.com website launches. Oversee marketing, content creation, and 3rd
party integrations for all three brands. Prospect and onboard 100+ traditional retailers and D2C e-commerce brands to Sheau within first 3
months through in person meetings, cold emails and phone calls. Sourced 30+ new relationships with VC's, like-minded brands and affiliates to partner with Sohuis on
content and events. Senior Account Executive , 03/2019 to 01/2020 Company Name – City , State Grew $500K book of business by 10% through cross-sell and up-sell opportunities while managing
pipeline of 60+ enterprise brands. Conducted client QBR's and developed plans with internal teams to grow territory through customized
demo's, mock-ups and strategic partners. Created new process for documenting sales "wins" that was implemented company wide. Senior Account Executive , 04/2018 to 03/2019 Company Name – City , State Achieved $224K in new business selling influencer marketing solutions to C-suite executives. Brought on company's first airline client, which was self-sourced and opened up new revenue channel. Spearheaded east coast agency business working internally with marketing and finance to develop new
pitch and terms. Account Director , 03/2017 to 04/2018 Company Name – City , State Managed $1MM quarterly pipeline selling programmatic advertising solutions to agencies and brands. Increased sales revenue by 315% over 9 months as team's top seller. Exceeded quarterly quotas hitting 123% to goal in Q4 2017. Account Manager , 06/2015 to 03/2017 Company Name – City , State Supported $3MM average quarterly book of business and consistently contributed to regional
incremental goals earning multiple spot bonuses. Addressed problems with accounting, billing and service delivery to maintain and enhance client
satisfaction. Mentored and trained Account Coordinators and Account Managers. Production Coordinator , 07/2014 to 06/2015 Company Name – City , State Act as main point of contact for high profile clients and internal teams to develop events, on-site
activations, website builds, design work, brand strategy and editorial content. Defined project scope including goals, deliverables, schedules, staffing, SOWs, and budgets. Sales Coordinator , 12/2012 to 07/2014 Company Name – City , State Supported sales team in selling, managing and executing large scale out-of-home advertising programs. Assistant Media Planner , 10/2011 to 11/2012 Company Name – City , State Developed and executed multimillion-dollar digital, TV, print and mobile campaigns for J&J. Personal Information INTERESTS
, Lover of the great outdoors and extreme hikes including the Kalalau Trail in Kauai, HI and Wai Rata canyon
in New Zealand. Avid audiobook listener, documentary watcher and true crime enthusiast. Self-proclaimed
chef and creative writing hobbyist. Skills B2B sales NNetwork development LLead prospecting IInterpersonal communication skills BBrand marketing BBusiness development PProduct development CContent creation, Accounting, advertising, agency, B2B, billing, book, brand strategy, budgets, Business development, C, com, Interpersonal communication, content, Content creation, clients, client, delivery, Product development, e-commerce, editorial, finance, managing, marketing, meetings, enterprise, Network, sales, selling, staffing, strategic, phone, TV, VC, website | CONSULTANT | 1,112 |
CUSTOMER ADVOCATE Career Overview Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training. I have over 15 years of experience in retail, real estate, medical, insurance and sales customer service. Core Strengths Strong organizational skills Seasoned in conflict resolution Sharp problem solver Energetic work attitude Large cash/check deposits expert Customer service expert Telephone inquiries specialist Invoice processing Adaptive team player Telecommunication skills Accomplishments Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Quality Communication Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers. Computed Data Reports Provided required weekly, monthly and quarterly reports listing sales figures and client track records. Sales Consistently generated additional revenue through skilled sales techniques. Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Multi-tasking Cashiered with two cash registers at once in tandem to maximize customer flow. Database Maintenance Assisted in the managing of the company database and verified, edited and modified members' information. Work Experience CUSTOMER ADVOCATE March 2010 to January 2011 Company Name － City , State Responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner * Spending approximately 90% of the scheduled time on the phone according to business need,customer service* Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease ManagementDuties include Medical Claims Billing & Coding, Medical Benefit Quotes* Conducting research,as well as a vast knowledge of medical terminology and anatomy* Data entry and typing * Interpersonal, verbal and written communication skills.* Analytical and organizational skills and independent decision making skills. CUSTOMER SERVICE AGENT March 2002 to September 2002 Company Name － City , State Greet and check-in passengers* Check-in passenger baggage* Assist passengers with misplaced baggage* Verify passenger departure documentation* Assist unaccompanied minors (UMs)* Comply with all security requirements* Reschedule passengers with flight interruptions* Assist passengers on arriving international flights* Documentation for all international departures* Produce all required, work-related documentation* Monitors (CRTs) and keyboards for passenger processing (carrier supplied)* Carrier specific reservation/ticketing software * scales for weighing passenger baggage * Ticket and baggage tag printing equipment. PATIENT CARE ASSISTANT TECHNICIAN October 2000 to December 2000 Company Name － City , State Provide basic patient care including Assisting with patient care, planning and assessments including - recording vital signs, height, weight, input output, collect and test specimens, report and record patient's condition and patient treatments.* Check deliver food trays, assist with feeding the patient if necessary, and refill water and ice* Assist patients with their mobility - turn and positioning, do range of motion exercises, transferring patients to and from wheelchair, assist with ambulation* Discontinuation of IV's, Clean and Irrigate lacerations Set up Rapid Infuser, Heptafiler Setup* Answer phones * Locate equipment * Transport Non Critical Patients and Assist with Critical Patients* Foley Catheters Dressing Changes and Feed patients assist with Comfort Measures / Safety Measures* Attend to the Psyche patients and Escort patients to treatment areas, Clean Rooms, Collect specimens, Chest Tube Setups Relieve MR's, Clinitech Documentation and collection Change Sharp boxes and O2's * Decontamination procedures * EKG's, Assist with O2 delivery, Clean Instruments and Post-Mortem Care* Copy charts for admissions Splint Assistance, Suction, Crutch Walking Instructions and Adjustments take Vital Signs * Assist with Pelvic Exams perform Phlebotomy. Educational Background Patient Care , 10/2000 Maric College － City , State , USA GPA: GPA: 3.0 GPA: 3.5 GPA: 3.0 GPA: 3.5 Cum LaudeRelevant Coursework, Licenses and Certifications:PATIENT CARE ASSISTANT TECHNICIAN / CERTIFIED NURSES ASSISTANT : Paraleglal , 2004 Penn Foster － City , State , USA Skills anatomy, basic, Billing, call center, charts, Interpersonal, CA, customer service, Data entry, decision making, delivery, Documentation, EKG's, medical terminology, Monitors, organizational skills, Paralegal, Assist patients, PATIENT CARE, Phlebotomy, positioning, Coding, range of motion, research, Safety, SAN, Collect specimens, TECHNICIAN, telephone, phone, Answer phones, typing, take Vital Signs, recording vital signs, weighing, written, written communication skillsProfessional and friendlyCareful and active listenerStrong public speakerMulti-tasking | ADVOCATE | 465 |
ENTREPRENEUR GENERAL MANAGER Summary Over 17 years' experience in Airport Operations safety and training with an extensive knowledge of the applicable federal rules and regulations affecting the safe and efficient operations of FAR Part 139 certified airport. Experienced in accident investigation and analysis to develop action plans and initiatives to address accident trends. Experienced in transportation management, and gas station management with a profound ability to plan, organize, coordinate, prioritize, assign and evaluate the work of subordinate employees. Immense ability to prepare accurate plans cost estimates, and reports. Uncommon ability to make accurate computations and cost projections, Sound ability to communicate effectively, both orally and in writing and to prepare reports of a complex technical nature. Proficient in research, writing, case management and client relations. Highlights Collective bargaining techniques Public policy background Data collection and analysis Exceptional organizational skills Safety policy development Analytical thinker Mediation Project management Creative problem solver Contracts Accomplishments Planned and implemented an online training that saved thousands of dollars on overtime payments and facilitated the compliance of required recurrent training programs. Spearheaded the 0 runway incursions program during a runway renumbering during Miami International airport expansion project, reducing and eliminating runway incursion during that period. Implemented an Tug Numbering System critical during tug operations at Miami International Airport. Experience 11/2011 to 11/2013 Entrepreneur General Manager Company Name － City , State Managed the daily operations of the gas stations. Oversaw sales, inventory and staff on a monthly basis. Conducted and performed inspections of all gas equipment and facilities. Maintained and obtained a clean and customer friendly environment for various customers. Enforced and implemented strict policies and procedures regulating the gas stations. Responsible for hire and managing more than 30 employees. Oversaw the price management of fuels and merchandise. Monitored monthly sales, and inventory, prepared monthly cash balance reports for the gas station and convenience store. Sought, prepared, negotiated and obtained contracts with USAID to deliver food and seeds throughout Haiti. Created, prepared, and maintained records and documents related to the operation and administration of the delivery of assigned loads, and prepared reports related to the work. Conducted researched, evaluated, and make decisions on what mode and route to take for transportation of loads throughout Haiti Planned, organized, coordinated, prioritized, assigned, and evaluated the work of subordinate's employees. Coordinated and oversaw the daily operations of the trucks, Prepared and administer the budgets. Answered inquiries and complaints from our customers related the delivery of loads. Monitored ongoing expenses relative to budget projections.Recruited, retained and developed staff.Recruited, retained and developed staff. Increased company market share by 20% in just 3 Monitored 4 project budgets each for 24.months. Developed and managed annual operating budgets for the gas station and the transportation business. Oversaw the development and launch of Haiti Towing business. Recruited, hired and trained 30 new employees for the gas station, the convenient store and the transportation department, Built and maintained effective accounts receivable and cash flow monitoring systems. Boosted revenue by $100,000.00 in the first year by spearheading development of waste control.. Mentored, coached and trained 5 team members. Identified inefficiencies, made recommendations and implemented them for process improvements. 06/1995 to 01/2011 Safety & Training Coordinator Company Name － City , State Responsible for the preparation of training for more than 15,000 airport employees. Planned, directed, oversaw, reviewed and evaluated the work of staff providing support to airport training program. Maintained or directed the maintenance of accurate records and files. Monitored changes in legislation and FAA regulations that may affect training program operations or service delivery; evaluated their effect upon program activities and recommends appropriate policy and procedure modifications. Developed and modified training techniques and formats to evaluate airfield vehicle operators or current program effectiveness and to determine the need for program modification and/or new training program development. Test theoretical and practical knowledge of aviation safety and ramp safety. Analyzed training programs to assure competency of persons operating vehicle on the airfield. Prepared reports of airfield inspections to document findings. Approved or disapproved issuance of certificate of vehicles operators on the airfield. Promoted training programs through developing contacts with various organizations and through electronic media announcements. Represented MIA Airport in acting as a trainer in aviation safety in various airports throughout the Caribbean. Provided fiscal oversight for Airside Division, in particular, training cash collections, equipment purchase orders. Tracked Employee Performance training requirements to make sure that are in compliance with FAA Rules and Regulations. Responsible for issuing department vehicle, and equipment. Assigned, distributed, checked, and verified access personnel work load. Approved requests for emergency delivery on the airfield. Monitored safety condition of the airfield, maintained and ensured the smooth operation of the airport. Ensured that all operators adhere to the rules and regulation of the department. Monitored construction and maintenance projects affecting airfield activities. Ensured compliance with Federal Aviation Administration (FAA) and Miami-Dade Aviation rules and regulations to effect the safe and efficient operation of the Air Operations Area (AOA). Represented the Airside Operations at safety meetings. Planned and managed event logistics. 07/1988 to 07/1994 Company Name Education December 2007 Bachelor : Public Administration Barry University － City , State Public Administration June 2004 Associate : Business Administration Miami Dade College － City , State Coursework includes Organizational Behavior, Economics Skills balance budgets, contracts, delivery, inventory, managing, access, personnel policies, program development, safety, sales, trainer, training programs, transportation | AVIATION | 2,468 |
ASSISTANT TO CFO Professional Summary Dedicated and focused Office Administrator who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Core Qualifications Computer proficiency Service-minded Motivational leadership style Inventory control Professional demeanor Self-directed Time management ability Ability to prioritize Customer service System improvements Strong initiative Resourcefulness Forward-thinking mindset Experience Assistant to CFO 04/2008 to Current Company Name City , State Managed operations in accordance with budget requirements. Maintained compliance with company and legal requirements. Oversaw operations for Charter and Dispatch Department. Managed office inventory and placed new supply orders. Updated employee paperwork and records. Scheduled appointments and maintained master calendar. Oversaw training and daily performance of three staff. Wrote professional business correspondence. Generated financial reports for management review. Liaised directly with customers to meet needs and maintain satisfaction. Provided support for COO and sales team in managing operation work flow. Improved communication efficiency as primary liaison between departments, clients and vendors. Planned travel arrangements for executives and staff. Organized files, developed spreadsheets, faxed reports and scanneddocuments. Properly routed agreements, contracts and invoices through the signature process. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Performed additional duties and special projects as assigned by the Chief Pilot. Coordinated additions to and deletions from the passenger lists prior to aircraft movement and coordinated changes of aircraft movement. Ensured compliance with all Federal, State, Local and foreign regulations. Announced flight status updates. Successfully completed NATA Compliance, TSA 12-5 program to further develop professional skills. Ensured that team member responsibilities were defined and understood. Monitored ongoing expenses relative to budget projections. Cultivated strong working relations with other industry executives. Verified that information in the computer system was up-to-date and accurate. Compiled statistical information for special reports. Created monthly reports for records, closed terminated records and completed chart audits. Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers. Updated departmental standard operating procedures and database to accurately reflect the current practices. Identified and resolved system and account issues. Developed and created a more effective filing system to accelerate paperwork processing. Collaborated with other administrative team members, human resources and the finance department on special projects and events. Created and maintained computer- and paper-based filing and organization systems for records, reports and documents. Charter Sales Rep and Flight Dispatcher 05/2006 to 02/2008 Company Name City , State Fielded an average of 50 customer service calls per day. Confirmed that appropriate changes were made to resolve customers' problems. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Updated database with customer and sales information. Evaluated competitors and performed market research. Verified that information in the computer system was up-to-date and accurate. Updated departmental standard operating procedures and database to accurately reflect the current practices. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Planned travel arrangements for staff. Charter Sales and Flight Dispatcher 03/2000 to 03/2005 Company Name City , State Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Coordinated meetings with other department managers and served as main liaison between sales and flight staff. Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution. Managed incoming and outgoing calls. Successfully established effective systems for record retention by creating database for daily correspondence tracking. Improved communication efficiency as primary liaison between departments, clients and vendors. Directly supported Vice President in managing operation work flow. Handled and processed confidential client information. Coordinated with airport vendors regarding fueling and catering logistics. Monitored flight schedule daily for 6 aircraft. Monitored and updated flight schedules for pilots daily. Accounts Receivable Accounts Payable Education High School Diploma : General 1995 Lake Weir High School City , State , USA Skills Account Management, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Letters and Memos, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension, Report Transcription, Research, Scheduling, Spreadsheets, Telephone Skills, Time Management, Travel Arrangements, Travel Booking, Travel Planning, Vendor Management | AVIATION | 2,455 |
ACCOUNTANT Summary A detail oriented,
efficient accountant that excels in managing multiple tasks in fast paced
environments. A proven track record in
meeting deadlines, streamlining processes and promoting a positive work
environment. Articulate communicator
known for delivering excellent customer service both internally and externally. Self-motivated team player who demonstrates a
high level of quality work and professionalism Education Bachelor of Science : Accounting and Information Management University of Texas at Dallas Bachelor of Arts : Psychology University of Texas at Dallas Highlights Account reconciliation expert Financial modeling Variance Analysis Corporate G&A and COGS Accounting Cash Forecasting Capitalization and Fixed Assets Analytical reasoning Effective time management Superior research skills Intermediate Excel Skills including Pivot Tables and V-Lookups Inventory Accounting Computer Skills Netsuite; Quickbooks; Cognos Impromptu; JDEdwards; AS400; Sage FAS Fixed Assets; BNA Fixed Assets; BusinessObjects Crystal Reports(currently SAP Crystal Reports); Hyperion Essbase Experience Company Name City , State Accountant 12/2012 to Current ● Compile and
analyze financial information to prepare financial statements to be distributed internally and externally ● Reconcile bank accounts to general ledger on a monthly basis
● Manage fixed
assets ensuring all assets that meet our threshold are input accurately and
depreciated properly
● Analyze
inventory expense and assets accounts; Research and resolve discrepancies in coordination with Fulfillment team
● Monitor and
record bank activity on a daily basis; Analyze past costs and revenue to provide cash forecast weekly
● Record cash receipts and revenue for associated company; Reconcile sub-ledger to general ledger by verifying monthly activity ● Forecast balance sheet and cash flow forecast based on yearly budgeted income statement ● Reduced closing time for monthly and quarterly close by 25 % by implementing more accurate and efficient procedures Company Name State Staff Accountant 09/2008 to 12/2012 Tracked capital improvement projects in AS400 system by checking status and confirming expenditures; provided accounting support as needed Managed fixed assets; Generated year end depreciation reports and recorded to the general ledger; Coordinated and conducted city-wide asset audit Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines. Verified department software interfaced appropriately and communicated with various departments to provide information and answer questions; documented procedures as appropriate. Prepared year-end audit schedules and ensured accuracy; researched and resolved auditors' inquiries and requests. Recorded state and federal seizure and forfeiture funds received and expended and balanced corresponding general ledger accounts; coordinated with police department to ensure accuracy of annual state and federal reports. Generated yearly 1099 report from general ledger and electronically filed 1099 report with the IRS. Reconciled municipal court transactions to the general ledger as well as filed quarterly and annual reports; investigated and resolved any discrepancies. Monitored bank accounts for investment activities; Recorded investment maturities, purchases, and interest; Updated investment spreadsheet to reflect current balances, outstanding bonds and certificates of deposits. Innovated accurate and efficient method for proper accounting of assets Coordinated with fellow staff to improve processes; Provided administrative support by filing and gathering reports, creating and preparing spreadsheets for special projects and providing assistance and information on financial and accounting issues. Company Name City , State Staff Accountant 12/2006 to 05/2008 Maintained capital expenditures in BNA; Organized and conducted asset audit for 26 regional branches by interfacing with each Asset Branch Manager; drafted monthly depreciation reports and computed depreciation Reconciled branch sales reports to bank account activity. Audited weekly Accounts Payable check runs. Audited daily Accounts Receivable credit reports. Researched validity of invoice void requests. Investigated and resolved credit card and bank deposit variances. Company Name City , State Accounting Assistant 03/2005 to 12/2006 Prepared and input daily and monthly journal entries into general ledger. Analyzed and reviewed expense reports for accuracy. Performed monthly balance sheet reconciliations. Recorded monthly and yearly accruals. Input new vendors and invoices into accounting system; conducted weekly check runs. Prepared daily cash reports and performed transfers as needed. Managed bank accounts for 24 properties; Performed intercompany transfers as needed | ACCOUNTANT | 1,828 |
SALES ENGINEER Profile Write professional summary using keywords for application scanning robots. Tailor resume to specific advertised position. Paragraph: 26 years of experience in the Engineering and Construction fields (2 - SENTENCES) ; 8 years project management experience | Sustainable design experience from conceptualization to building occupancy | Diverse client profile: Medical, Research & Development, Commercial, Educational and Industrial (10 plus years (not exact dates or culminating years) A competent Project Engineer with excellent communication, organisation and
co-ordination skills. Possessing a proven track record of preparing and executing
project plans and programmes, ensuring that work is carried out in accordance
with the companies procedures and clients satisfaction. Able to ensure timely,
safe and cost effective design and implementation during the life cycle of projects
from conception till customer satisfaction.
Currently looking for a suitable Project Engineer or consultant position with a
forward thinking employer. Skills Extensive experience of planning, project management, design & client liaison.
Experience of interpreting specifications and preparing technical proposals.
Ability to multi-task in a demanding engineering environment.
A strong track record in delivering projects on time and within budget. Able to ensure that all H&S procedures are met and maintained.
Resolving complex technical issues and coming up with fast efficient solutions.
Ability to assess the financial feasibility and impact of proposed budget items
and also alternatives. Professional Experience Sales Engineer Feb 2014 to Current Company Name － City , State Engineering Sales/Project Management & Estimation. Develop Proposals and estimates of conceptual designs, project schedules, and budgets from bidding through contractual agreement. Manage construction from mobilization to owner signoff. Conduct regular field observations, material/equipment acquisition and personnel allocation. Ensuring that all engineering work is carried out in accordance withspecifications, statutory requirements, laws, rules, regulations and othercontractual requirements. With due regards to safety, operability andmaintainabilityDuties: Managing projects from conception, pre-production through to completion. Providing technical support to the project team and wider regional teams. Responsible for overseeing the review, initiation and execution of contracts. Managing project budgets and keeping costs down. Overseeing the maintenance of projects after completion. Responsible for the completion of all documentation. Producing Test Plans and reports. Prepare contract documentation for procurement services and materials. Evaluating tenders and providing recommendations. Carrying out effective client liaison for all projects undertaken. Liaising with customers on a regular basis to ensure the successful design and manufacture of products to agreed budgets and time frames. Project Manager/Construction Manager Jan 2009 to Jan 2014 Company Name － City , State Lead/organized client conceptual development of construction projects. Developed project scope and specifications for mechanical system replacements; mentored staff and managed the overall project execution. Developed Requests for Proposal (RFP), schedules and budgets; oversee installation to completion. NOTE ACCOMPLISHMENTS: PROJECT VALUE ON TIME. ENON FIELD CONVERSION & WATER DAMAGE REMEDIATION; GRACE BAPTIST CHURCH SANCTUARY A/C & BOILER PLANT Use power words like managed, developed, etc. Also indicate those who reported directly to you such as foreman, subcontractors. Project manager/Project Engineer Jan 2002 to Jan 2009 Company Name － City , State Developed and MANAGED project scopes, schedules and budgets; mentored staff and managed the overall project execution. Conduct interdisciplinary coordination with architects, consultants and vendors. Developed energy audits, master planning and designed mechanical systems including production of preliminary, working drawings and specifications for sustainable projects. Responsible for work assignments and man-hour expenditures; and acted as the primary interface with the client, contractors, architects, and vendors. Specific Accomplishments. Project Manager & Project Engineer Company Name － City , State Achieved the first LEED (Leadership in Energy & Environmental Design) - Platinum certification from the Green Building Council for an office renovation. Performed energy cost analysis of geothermal system for the Friends Center Renovation Project. Project Engineer Jan 2001 to Jan 2002 Company Name － City , State Project Engineer Jan 1996 to Jan 2001 Company Name － City , State Project Engineer Jan 1994 to Jan 1996 Company Name － City , State Project Designer/Shop Drawing Clerk Jan 1990 to Jan 1994 Company Name － City , State Education and Training Bachelor of Science , Mechanical Engineering Lehigh University Mechanical Engineering Affiliations Member: American Society of Heating, Refrigerating and Air Conditioning Engineers (ASHRAE). Skills budgets, C, CONVERSION, cost analysis, Council, client, Leadership, mechanical, office, personnel, Platinum, Project Management, Proposals, Proposal, Renovation, RFP, Sales | SALES | 1,104 |
EXECUTIVE CHEF Summary Executive chef and certified chef for more than 8 years. Expertly trained in classic French cuisine at Le Cordon Bleu, and specializes in Caribbean, Mediterranean, Indian, Central American cuisine. Currently looking t o obtain a position in the Hospitality field that provides opportunities for continued growth and development, and to utilize my current knowledge and skills to continuously improve operational quality and efficiency. Highlights ServSafe certified High volume production capability Focus on portion and cost control Inventory management familiarity Sous vide technique Strategic organizational skills Attention to detail Dependable Accomplishments Received Core 4 award Received CFE award Number one account for monthly retention meetings FMPP CC Experience 02/2014 to Current Executive Chef Company Name － City , State Acting manager of staff of 50+ employees Continuously improving the menus for seasonal, sustainable, and local products available Purchasing/ managing inventory for daily menus, produce, special catering and monthly promotions Training staff, and overseeing kitchen, utility and food service workers Maintain a budget of 2.5M, food cost of 32%, plate cost of $2.32 Responsible for special functions from 10-2000 plus Responsible for BOH/FOH supervisors, sous chef, unit manager, admin Responsible for supplying food to 940 students, 2000 meals, 24 hours a day Implemented and supported company initiatives and programs Effectively manage and assist kitchen staff in producing food for banquets, catered events and member dining areas Followed proper food handling methods and maintained correct temperature of all food products Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports Regularly developed new recipes in accordance with consumer tastes, nutritional needs, and budgetary considerations 04/2013 to 11/2013 R&D Executive Chef Company Name － City , State Responsible for creating and testing recipes Shooting new plate designs for the retail and marketing team to disperse to accounts, websites, billboards and training tools Creating programs to test at new accounts world wide involving food trends ( gluten free,vegan, local, sustainable, grass fed etc.) Designing new menus to cater to the CEO, CFO, Presidents, etc. as well as new manager hires in the office during weekly training Communicating directly with dietitians to match health standards of the company while being innovative and healthy simultaneously Traveling to accounts out of state to help with food cost and budgeting, and training Ensured a smooth kitchen operation by overseeing daily product inventory, purchasing and receiving Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction Attend meetings to acquire new vendors to be approved for the company 09/2011 to 04/2013 Head Chef Company Name － City , State Acting manager of staff of 100 employees Continuously improving the standards of CHOA Control purchasing of produce, special catering, monthly promotions and managing inventory Maintain a budget of 5.5M and food cost of 36% Responsible for special functions from 10-2000 plus Responsible for Café/Retail sales up to 1,500-1,800 covers per day Responsible for supplying food to 256 patient beds every meal period Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws Implemented and supported company initiatives and programs 09/2010 to 09/2011 Sous Chef Company Name － City , State Acting manager of staff of 70 employees Controlled purchasing of food, beverage, equipment, tableware, and expendables Maintain a budget of 1.5M Responsible for special functions from 10-200 plus Responsible for 3 venues of 900 covers per day Actively participated in staff meetings and operated as an effective management team leader Regularly developed new recipes in accordance with consumer tastes, nutritional needs, and budgetary considerations. Education Associate of Occupational Science Degree : Culinary Le Cordon Bleu College of Culinary Arts Atlanta － City , State , United States Nutrition courses Coursework in Pastry Arts Classes in Restaurant and Facility Operations Skills Controlling budget, designing menus, organizational inventory skills, management, marketing, conducting meetings, public speaking, trainer, Microsoft (Office, Excel, Publisher, Powerpoint), purchasing, retail sales | CHEF | 1,378 |
FACILITIES CONSTRUCTION MANAGER Summary Highly motivated professional responsible for managing overall construction projects and building maintenance. Extensive commercial construction experience, from initial concept, design, and throughout construction. Responsible for handling organizational functions and building sustainability and environmental considerations. Outstanding interpersonal skills, communication, negotiation, and extensive experience interacting with all levels of construction professionals. Direct correspondence with military officers, upper government management, architectural, and engineering firms throughout Nebraska, general contractors, and subcontractors on all size of projects from multi-million dollar facilities to roof repairs. Provide strategic planning and implementation of construction. Responsive to challenges dealing with emergency situations and problems that arise on any construction site. Admired for the ability to make any task an opportunity to showcase the team involved. Analytical thinker, with attention to detail and high expectations, which are of the utmost importance to provide a quality product to any customer. Experience Facilities Construction Manager January 2005 to Current Company Name － City , State Solely responsible for capital construction project management up to $35 Million, including the new military headquarters building in Lincoln, NE. Manage Architects, Engineers, General Contractors and Subcontractors. Responsible for following Army regulations and guidelines in building design. Ultimately responsible for all inspections of buildings supporting state and federal military operations. Solely responsible for the coordination and design, construction and maintenance of the Nebraska National Guards 2500 Square Foot Data Center, which was designed to TIA/EIA standards, integrated climate controls, triple redundant HVAC, dual 200Kw UPS systems, 750KVA emergency power generator and chemical fire suppression. Responsible for overseeing all IT equipment and infrastructure. Instrumental in the implementation of statewide life safety systems designed to shut down HVAC systems in the event of a biological attack in a building and provide preprogrammed audible direction in the event of any form of emergency from fire and tornados to terrorist attacks. Primary coordinator of space management, furniture planning, procurement, and installation. Cross coordination with Master Planning, Environmental, Financial, and Facility Management. Briefings to Senior Construction and Facilities Officer to facilitate program updates to The Adjutant General and Governor of the State of Nebraska Additional responsibilities include maintaining the CAD standards and managing as-built drawings for over 350 buildings at 48 locations state wide. Project Manager / Estimator January 2002 to January 2005 Company Name － City , State Instrumental in procuring company projects up to $10 million. Managed all aspects of commercial construction projects. Supervised field superintendents and associated crews. Solely responsible for obtaining necessary construction permits for entire firm. Established detailed project schedules and updated 2 week look ahead schedules with input from superintendents. Conducted weekly job site inspections and progress meetings. Presented project status and budget information to owners. Highly skilled in coordinating subcontractors, suppliers, and owner supplied materials. Solely responsible for processing project submittals and architectural requests for information. In charge of pricing, reviewing, processing and tracking change orders. Collected and reviewed subcontract bids. Proficient in reviewing architectural plans and developing project estimates. Office Manager and Assistant Party Chief January 2000 to January 2002 Company Name － City , State Managed survey crews. Prioritized job orders. Processed billing statements. Coordinated fieldwork assignments for all employees. Provided field work and drafting for topographical surveys, boundary surveys, improvement location reports, and elevation certificates. Researched and analyzed various county plats. Provided survey documentation to appropriate banking institutions and insurance companies. Compiled construction staking for commercial and residential construction sites. Education Bachelor of Science : Construction Management University of Nebraska － City , State Construction Management Pre-Engineering Studies Peru State College － State , Peru Pre-Engineering Studies Skills Army, banking, billing, budget, CAD, direction, documentation, drafting, EIA, Financial, HVAC, insurance, managing, materials, meetings, pricing, procurement, progress, project management, safety | CONSTRUCTION | 1,972 |
MATERIAL CONTROL SPECIALIST Summary Accomplished professional with 12 years of experience within the field of Logistics and 9 years of experience in Organizational Leadership. Expert at managing supply support, transportation, inventory control, purchasing, and distribution. Effective in customer service, cost reduction, and property management. Proficient in NALCOMIS/RSUPPLY, Big Safari Inventory (BSI), Cost Point, and FEDLOG Database. Versatile and proactive problem solver with excellent interpersonal skills. Highly adaptable to ever changing circumstances when engaging any project business plans within a fast-paced and demanding environment. Highlights MS Office Suite Decision Making Organizational Leadership Multi-Tasking Security Clearance Team Building Training Planning & Scheduling Analytical Thinking Flexibility Communication Skills Supervisor Skills Inventory Management Process Improvement Experience 12/2012 to 03/2015 Material Control Specialist Company Name Coordinate material movement between storage, production areas, and designated locations. Coordinate with purchasing, construction, warehouse, and engineering personnel to ensure appropriate scheduling, procurement, and movement of materials. Remove materials from inventory and coordinate the preparation of materials for shipment. Identify materials by military class of supply. Maintain records; manage traceability of documentation from receipt through shipment process. Verify materials or merchandise received against shipping/invoicing documents; record discrepancies and damaged materials. Examine store materials for deterioration and damage; provide documentation for disposal. Provide asset management, coordinate warehouse processes and distribution administration. 01/2012 to 10/2012 Logistics Supply Specialist Company Name － City , State Maintained inventory records/documentation for government assets management. Utilized the BSI/Cost Point System and entered data to track and maintain inventories. Processed request for mission support assets; monitored assets during deployments. Purchased, tracked, sourced, and accounted for assets in excess of $2 million. Ensured availability of required equipment and supplies; managed repairs/purchases of assets. Coordinated with planners, buyers, and vendors on parts acquisition. Determined parts requirements and developed provisioning documentation. Managed the DFIM program to ensure assets were returned and properly processed. Provided support for Program Managers with logistics proposal preparation, pricing and negotiations; assisted with training initiatives for logistics specific training. 01/2002 to 01/2011 Aviation Supply Specialist Company Name － City , State Supervised 30 Marines to maximize efficiency and satisfy valid customer requirements. Provided aviation supply support, including inventory management, materials administration, personnel staffing, and requisitioning procedures. Validated customer requirements; processed and submitted requisitions. Processed and delivered materials in accordance with government regulations and procedures. Purchased, tracked, sourced, and accounted for assets in excess of $2 billion. Ensured availability of required equipment and supplies; managed repairs/purchases of assets. Military Experience 01/2002 to 01/2011 Specialist Company Name United States Marine Corps, Camp Pendleton, CA Aviation Supply Specialist Jan 2002 - Jan 2011 Supervised 30 Marines to maximize efficiency and satisfy valid customer requirements. Provided aviation supply support, including inventory management, materials administration, personnel staffing, and requisitioning procedures. Validated customer requirements; processed and submitted requisitions. Processed and delivered materials in accordance with government regulations and procedures. Purchased, tracked, sourced, and accounted for assets in excess of $2 billion. Ensured availability of required equipment and supplies; managed repairs/purchases of assets. Education 2014 Certificate : Six Sigma Villanova University － City , State , US 2014 Certificate : Lean Villanova University － City , State 2003 Aviation Logistics Navy And Marine Corps Aviation Logistics － City , State 2000 High School Diploma : General Studies Boys Ranch High School － City , State , US Certifications HazMat Certified Skills Inventory, Aviation, Staffing, Documentation, Asset Management, Buying/procurement, Class, Comprehensive Large Array Data Stewardship System, Invoicing, Material Control, Procurement, Purchasing, Scheduling, Shipping, Bsi, Cost Point, Inventory Records, Logistics, Million, Pricing, Proposal Preparation, Provisioning, Training, Training Initiatives, Hazmat, Ms Office, Six Sigma, Six-sigma | AVIATION | 2,442 |
DIRECTOR OF PUBLIC RELATIONS / ASSOCIATE ARTIST Summary Creative administrator and public relations coordinator offering administrative experience in both corporate and non-profit office environments. Dedicated and focused, adept at completing multiple tasks simultaneously and following through to achieve project goals. Highlights Mastery of Microsoft Office programs (Word, Excel) Meticulous attention to detail Windows, Mac OSX. Business writing Strong interpersonal skills Understands grammar Proofreading Billing and coding Proficiency in Outlook, Tessitura, Cision, Gorkana, Constant Contact software. Self-directed Professional and mature Resourceful Meeting planning Report writing Schedule management Experience Director of Public Relations / Associate Artist Oct 2013 to Current Company Name － City , State Handled all media and public relations inquiries. Extensive research and outreach to cultivate media connections. Contacting media outlets, pitching interviews with company and cast members. Writing and editing of press releases and promotional materials for productions. Account Coordinator / Executive Assistant Oct 2013 to Oct 2013 Company Name － City , State Assistant to Senior Executive Vice President Marcia Horowitz, focus on crisis management Extensive research and reporting - collecting daily media hits for clients and organizing them into reports Easily managed busy phone and email traffic Coordinated travel arrangements and expense billing for Ms. Horowitz Arranged both in-house and off-site meetings, as well as catering if needed. Keeping tabs on clients social media and web presence Proofreading and editing of press releases and written statements to reporters Interacting with members of the media on behalf of Ms. Horowitz. Served as back-up for the assistants of Howard and Steven Rubenstein, President and Founder of the company. Receptionist / Administrative Assistant Jun 2012 to Oct 2013 Company Name － City , State Served as liasion for visitors (many high profile) with building security Handled heavy phone, in-person, and email traffic. Arranged catering for large events, including celebrity luncheons, board meetings, product testing, and employee training. Coded to department, scanned, organized and sent company invoices (from all branches) to accounts payable. Maintained extensive records for off-site inventory of company-wide filing and storage system. Assistant Store Manager Dec 2010 to Apr 2012 Company Name － City , State Started as Seasonal Sales in Washington DC, and worked way up to Assistant Store Manager of NYC Flagship Generated impressive sales figures, we were regularly the top-selling store in the United States. Communicated with customers, employees and other individuals to answer questions and explain information regarding product and sales. Reported the store's financial performance every evening, in a report sent not only to US management, but to headquarters in London. Reconciled and reported discrepancies found in records. Trained new employees on brand focus and operations Implemented creative new displays Worked alongside head of US PR in order to prepare for spring trunk shows, and arrange the loan of merchandise to magazines for publicity. Office Coordinator May 2010 to Aug 2011 Company Name － City , State Served as first point of contact between instructors, parents and students for Duke University Summer Program Managed the front desk, including greeting visitors and responding to telephone and in-person requests for information. Handled medical records, driver's log and vehicle check-out Created a schedule for the airport pick-up and drop-off students in the program. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Received and screened a high volume of internal and external communications, including email and mail. Also served as class instructor, created a syllabus for and taught classes akin to an introductory Theatre class at the college level. Made a semester's worth of lesson plans, exercises, rehearsals,performances, and presentations for a class of 18 students Education Master of Arts 2008 The Royal Central School of Speech and Drama Writing for Stage and Broadcast Media London, United Kingdom Worked independently with other graduate students across disciplines to create work for the prestigious Source Festival. Interned for play development workshop The Fiend . Specialized coursework geared towards copywriting, script reading, and development. Bachelor of Science 2004 Skidmore College GPA: Cum Laude Graduated with Departmental Honors Theatre Saratoga Springs, New York, United States Member of The Ad-Liberal Artists, Skidmore's finest (and only) improv team. Multi-year participant in the National College Comedy Festival. Graduated Cum Laude, with Departmental Honors Interests All aspects of theatre, especially performance and playwriting, volleyball, kayaking, music, reading, hiking, swimming, blogging Skills Accounts payable Copywriting Crisis management Editing and proofreading Research Filing Inventory Mac, PC, Excel, Microsoft Office programs, Office, Outlook, Windows, Word Organizing Promotional materials Additional Information Interested in all aspects of theatre, especially performance and playwriting, volleyball, kayaking, music, reading, hiking, swimming, blogging | PUBLIC-RELATIONS | 2,075 |
VICE-PRESIDENT DATA AND MARKETING TECHNOLOGY Professional Summary I help media companies succeed with digital products and customer experiences. My passion is helping people and organizations transform, grow, and thrive with a unique mix of strategy, marketing, product, and technology leadership. This expertise has been developed over twenty years spent building successful digital businesses and products - across the world. Skills Team leadership Budgeting and finance Process implementation Project management Staff development Strong verbal communication Extremely organized Work History 04/2017 to Current Vice-President Data and Marketing Technology Company Name – City , State Driving evolution of the firm into a data-driven marketing company, leading the design and delivery of data-driven products, services, strategies, and platforms. Setting the strategy and direction for a newly formed Data Division while hitting ambitious growth targets. Leadership of in-house startup Orchestrate, which is a marketing funnel automation and lead nurturing platform for B2B markets that capitalizes on content marketing. Leading full life cycle product development for data & data-driven products, including market research, positioning, processes, and technology. Acting as product owner for data and martech across all platforms in our Agile processes. Ensuring compliance with data privacy legislation functioning as Data Protection Officer. 03/2011 to 03/2017 Vice-President Digital Media Company Name – City , State Responsible for shaping and executing product vision and strategy and driving digital business transformation. Led product management, digital marketing, and digital strategy. Responsible for 35 reports, budget of $5 million, 100+ web sites, 80+ mobile apps, matrix P&L owner for $25+ million digital business. Led product development, market research, digital strategy, internal digital consulting, web production, online marketing, video production, and directory management. Founded and co-led an in-house business startup at the junction of marketing technology, machine learning, and data. Led extensive market research and co-wrote business plan. Key contributor to the company's strategic plan known as Vision 2020. Led digital sales to 10x increase over a five-year period, grew traffic 4x. Drove CMS implementation projects to move 100 web sites to new CMS. 11/2007 to 03/2011 Director of Product Management Company Name – City , State In this role, I built a world-class product management organization focused on customer-driven innovation. Designed and implemented a new product development process which improved strategic alignment and sped the flow of new products through the pipeline, as well as leveraging innovation across all divisions. Grew digital sales 60% and web traffic 50% the first full year in position, with strong >50% annual growth the following two years. Led digital product sales growth of 10x in eight years. Developed key metrics to drive the strategic and tactical goals and managed a product portfolio across multiple vertical markets. Drove implementation of agile product development processes that improved quality & results. 01/2005 to 10/2007 Global Process Expert; Senior Manager CRM Company Name – City , State Drove major initiatives for database marketing, CRM, market sensing, data quality, and lead management resulting in significant sales growth and strategic advantage. Led sales process initiative to integrate a new division of 500 salespeople that resulted in significant business improvement and sales increases. Responsible for driving positive change and measurable improvement of marketing and sales processes in North America, including implementation across 1,100 salespeople and multiple IT systems. Owned customer data and related processes, led improvements in data gathering, creation, and sourcing processes resulting in achievement of Hilti's top rating globally in data quality. 03/2002 to 12/2004 Global E-Business Channel Manager Company Name – City , State 07/2001 to 08/2002 Global E-Business Implementation Manager Company Name – City , State Global product owner for e-commerce, led global product development, marketing, and implementation for 15 major e-commerce web sites as well as e-procurement. Achieved 2004 revenue target of 50 million CHF and drove annual growth exceeding 300% annually for three straight years. Developed and implemented e-business project portfolio process that identified, prioritized, and measured business opportunities, resulting in 25% reduced average project delivery time and increased ROI. Increased customer retention rate 40% and conversion rates over 30% by developing and executing online personalized marketing, grew traffic by 100% via SEO efforts. 01/1999 to 06/2001 E-Products Marketing Manager Company Name – City , State Spearheaded market research, design, requirements, prototyping, and implementation of company's first & second generation e-commerce sites, established and managed ten-person e-commerce department. Awarded Hilti North America's Leadership Award for exemplifying the company's leadership principles. 01/1997 to 12/1998 Sales Manager Company Name – City , State Led sales team of ten salespeople, achieved President's Club in 2 consecutive years. 05/1993 to 12/1996 Inside Sales Representative Company Name – City , State Skills Agile, automation, B2B, budget, business plan, business startup, CMS, consulting, content, conversion, CRM, database marketing, delivery, direction, Driving, e-commerce, e-business, full life cycle, innovation, Leadership, machine learning, market research, marketing, market, marketing and sales, new product development, online marketing, positioning, processes, procurement, product development, product management, prototyping, quality, sales, strategy, strategic, unique, video production, vision, web sites, web production Education May 2001 Master of Business Administration : Marketing OKLAHOMA STATE UNIVERSITY - City , State Marketing December 1997 Bachelor of Business Administration : Finance NORTHEASTERN STATE UNIVERSITY - City , State Finance | DIGITAL-MEDIA | 1,259 |
CONSULTANT Executive Profile As a professional in health care for over 40 years, I have had numerous experiences, clinical and nonclinical, that would be an asset to any organization. I have authored numerous policies and procedures and technical advisor for several books. Working as Paramedic, Nurse, Travel Nurse (ED and Home Health), Manager, Educator, Consultant, Director, Regulator, and serving on two Board(s) of Directors, I am a people person, and have developed and managed teams of people and achieved many goals. Core Accomplishments Readylink Healthcare, Travel Nurse, (2003 and 2005), ED contract- Sarah Bush Lincoln Healthcare, Mattoon, Illinois. ED nurse for a busy central Illinois ED, with significant rural trauma and medical services. Agostini and Associates, Travel Nurse (2004)-ED contract-Mercy Merced Medical Center, Merced, California ED Nurse for a facility serving a highly noncompliant population, resulting in a very high acuity and census. Provena Covenant Medical Center, Resource/ED Nurse, and (2002-2004) - Resource Nurse for the hospital included: Support services to all hospital departments Performed difficult procedures and skills throughout the facility, including specialized intravenous lines, such as PICCs, etc. Specializing in the ED ED Staff Nurse. St. Margaret Mercy Hospital(s), Nursing Director (2001-2002) -oversight of operations between two hospitals, Hospital operations, rotated between a 400 and 200 bed hospital, both with a high census and acuity EDs, ICUs, CCUs, NICUs, PICUs, and a complete Psychiatric facility. Encountered numerous unique challenges, including the necessity of closing the hospital (bypass) at times due to census and\or acuity, resolving conflicts, and adequate staffing. ED Nurse, Supervisor, ED Registry, (1976 - 1998) Daley's Ambulance\Co*Med Transport, Director of EMS/Education/Human Resources and National Affairs, (1975 -2001) EMT\Paramedic, then, Director. Developed respected personnel, education, public relations, and employee health departments. Established prestigious Specialized Critical Care Transport and Nurse Teams. Grew company from 150 employees to 1000, and at its peak, 1000 transports per day. Authored numerous policy and procedures for company. Established infection control, including the new OSHA regulations. Developed several customer service initiatives through various CQI programs using a team approach. Board of Directors (15 years) for the American Ambulance Association (AAA) Board of Directors for the National Registry of EMTs. Porter Memorial Hospital, EMS Director\Instructor, (1982 - 1985) Oversight of EMS system(s) operations, education (ED and EMS), Paramedic and EMT programs, including Popular and unique continuing education programs. Oversight of system operations. Policy and procedures development CQI programs Fire Departments, Crete, Glenwood, and Cornbelt Fire Departments, (intermittent between 1974 and 2005), Firefighter/Paramedic/Diver Career Achievements ED\EMS Consultant Technical Advisor for several books by D.B. Petit and Diane Petit Authored numerous policies and procedures, including regulations American Ambulance Association (AAA) Board of Directors National Registry of Emergency Medical Technicians (NREMT) Board of Directors Excellence Award - Walter Schaefer Award, (AAA), 1999. Appointed to the Illinois Department of Public Health (IDPH) Regional EMS and Trauma Advisory Committee(s). Implemented very successful Special Critical Care Transport and Nurse Teams. Pilot project - evaluating the effectiveness of prehospital personnel providing HBV/PPD vaccinations, with IDPH and the University of Chicago - demonstrated effectiveness. Designed and implemented numerous policies and procedures, including, Drug Free Workplace (challenged successfully several times), and a respected credentialing process for hiring EMS personnel, even respected by other providers and hospitals. Negotiated Rule Making for Medicare (AAA) - resulting in a fair fee schedule with increased reimbursements for ambulance providers throughout the nation. Professional Experience Company Name January 1999 to Current Consultant Operations and systems development. OSHA and regulatory issues. Startup EMS providers. HBV\TB vaccinations. Staffing, and patient care. Company Name January 2010 to Current Assistant Director Nursing. Provided Home Health to patients, specializing in infusion therapy. Supervision of nursing staff. Case management. Company Name April 2014 to July 2014 Travel Nurse Mercy Home Health contract. Supervised ancillary staff. Provided home health to patients, throughout the Oklahoma City region. Illinois Department of Public Health (IDPH) Office of Preparedness and Response, Regional Emergency Medical Services. Company Name January 2005 to January 2009 Coordinator Working in the regulatory environment, providing oversight for all aspects of Trauma Centers, EMS and Emergency Department (ED), which included:. Site visits, investigations, conflict resolution, licensing, inspections, reviewing and approving all aspects of EMS and ED. Disaster Preparedness and Response for Hospitals and EMS. Education Governors State University Masters : Health Administration Health Administration Valparaiso University 1 1988 BSN Prairie State College 1 1978 State Ingalls Memorial Hospital 1 1975 Emergency Medical Technician Publications/Contributions Technical Advisor for several books-by D.B. Petit and Diane Petit Ambulance Industry Journal, AAA The Insider, JEMS Communication Human Resource Manual, AAA Medicare Documentation Manual, AAA Clinical Standards Manual, AAA Expanded Scope of Practice Manual, AAA Certifications-current and past Advanced Cardiac Life Support Emergency Communications RN, Illinois National Incident Management System (NIMS) Basic Trauma Life Support (BTLS) Pediatric Advanced Life Support Domestic Preparedness Certificate Pediatric Education for Prehospital Professionals (PEPP) CPR Certification MTI (Management Training Institute), Texas A & M, AAA Paramedic, 1975 Amateur Radio (Ham Radio) License PADI Open Water Scuba Certification Work History Company Name Skills Ambulance, Basic, conflict resolution, CPR, Documentation, Human Resource, Management Training, Office, Nursing, Publications, Radio, Staffing, Supervision, systems development, Technician | CONSULTANT | 1,159 |
MANAGER Summary As a recent college graduate with a degree in psychology and a miner in business I posses over 5 years of experience in various fields and customer service management. Throughout the years I have undertaken several jobs positions and internships. These placements have enabled me to develop not only specific industry experience, but also valuable and transferable skill sets in the fast-paced sector of management, marketing, and public relations. Being an exceedingly motivated, and astute individual, I seek to apply my current skill sets, some of which are strong visualization skills, communications, leadership and organizational skills to the rewarding field of event planning. Where I can bring my zealous, strategic values. Education Major:Psychology Minor: Business Mercy College May. 2014 Bachelor of Science : Psychology City , State Relevant course work in Developmental psychology, Cognitive psychology, Historical psychology Experience Company Name September 2011 to Current Manager City , State Oversee staff, reservations, and great customer at this trendy Manhattan restaurant. Plan shift schedules for staff. Monitor daily product deliveries and inventory. Maintaining equipment, adhering to health and safety precautions, making sure the kitchen and dining areas follow health code standards, keeping records of these practices for health inspectors, solving employee or customer problems. Personally increased restaurant traffic by creating awareness of happy -hours deals, specials and weekly events through the use of social media outlets such as Instagram, and Facebook. Company Name January 2015 to May 2015 Intern City , State Support design and development team in the fashion accessories hats department. Update line sheets according to changes made to samples. Track, organize and prepare sample orders for various sales, marketing and photography departments as needed. Successfully organize show room to effectively display products for merchandising vender meetings. Research popular hat trends for the season. Develop trend boards to be shown to potential buyers and displayed in showroom. Research and compile color trends for the upcoming season and match to color pantones. Demonstrate leadership skills, assertiveness, and intellectual curiosity. Company Name September 2013 to August 2014 Ticket Office Manager City , State Supervise box office and online ticket sales for concerts, sports, theater, and other events at various venues in the Northeast. Track ticket inventory and place orders for ticket printing. Maintain records of ticket sales and complimentary tickets given for particular events. Generate and analyze weekly ticket sales reports using Microsoft Excel. Respond customer to telephone and email inquiries. Created awareness of company website through phone and social media marketing. Generated and maintained clientele list for future events. Increased online ticket sales through email, and telephone marketing. Personally generated over 20,000 (25%) in ticket sales. Company Name September 2011 to May 2014 Clerical Assistant City , State Processed paperwork and payroll for 15 tutors. Coordinated with tutors to ensure adequate coverage for students in the program. Tutored students in English, History, Spanish, and Regents Exam preparation. Developed problem solving skills and context clues awareness for newly immigrating students with language development difficulties to be implement in citywide regents exams. Partnered with teachers to evaluate and create a more personalized learning curriculum to meet each individual student needs. Company Name September 2013 to December 2013 Public Relations/Marketing Intern City , State Supported clients marketing initiatives related to social media campaigns, press releases, direct mail, email communication, and events. Facilitated marketing strategies targeted at prospective clients. Maintained client press and media contact list using Cision database. Posted news, upcoming events, images, and more on client social media channels to keep followers engaged. Used Adobe InDesign to edit sponsor decks for upcoming events, including cost, layout, marketing and PR strategy for event, and guests attending. Created image layouts in Adobe Photoshop for use on company website and in emails to potential clients. Compiled detailed information for pitch letters to potential clients, such as websites, social media sites, blogs, newspapers, magazines, and TV that could be part of PR strategy as well as events that would be arranged. Company Name June 2009 to July 2011 Sales Associate City , State Assisted retail customers with apparel selections and processed sales transactions. Helped style merchandising displays to meet brand target style approach. Skills Team Leadership Accomplished Manager Social E-commerce Natural Leader Microsoft Office Adobe InDesign/Photoshop Database Management Spanish Fluency Strategic Thinker | PUBLIC-RELATIONS | 2,082 |
CERTIFIED PERSONAL TRAINER AND GROUP FITNESS INSTRUCTOR Summary Wellness professional, certified personal trainer and group fitness Instructor with formal training not only in health and
fitness but also business development, leadership, marketing and communications. Extensive sales and customer service
experience. Goal oriented and self-motivated with talent in motivating others and takes great pride in developing
customized fitness and nutrition plans to meet individual client goals. Core Qualifications Individual and group fitness programming specialist Excellent sales and communication skills Wellness Coach New customer acquisition Fitness assessments Multi-media marketing Fitness equipment operation Special events planning Weight management expert MS Office Proficient Understanding of human anatomy Relationship building expert Certified ACE Personal Trainer Exceptional multi-tasker AFAA Certified Group Fitness Instructor Organized and efficient Tabata Boot Camp Certified Coach Motivated team player Goal-oriented Education Master of Science : Communications - Media Management , 1995 Virginia Commonwealth University － City , State , USA Communications - Media Management Concentration communications, marketing and public relations. Coursework in business management with a focus on
media. Additional coursework in economics and finance. Bachelor of Arts : Journalism marketing , 1985 Radford University － City , State , USA Journalism marketing Experience Certified Personal Trainer and Group Fitness Instructor March 2013 Company Name － City , State Developed and implemented training programs to ensure clients reach fitness goals. Led clients and groups of all ages through personal workouts and skill development training. Administered fitness assessments. Counseled clients on proper nutrition and exercise habits. Wrote fitness articles for publication in club marketing pieces. Developed and implemented fitness challenges for members to increase club visits and generate excitement. Encouraged and motivated members to attend group fitness classes. Participated in club promotions to recruit new members and increase club sales. Recorded training sessions and maintained package rates for each client. Contributed to the operation of a clean, friendly and well maintained health club. Education Specialist April 2011 to November 2012 Company Name － City , State Facilitated relationship building and marketed online and in-house education programs to accounting professionals working in firms companies, governmental agencies and associations Developed and implement online learning initiatives Created and executed on-going comprehensive sales plan for education programs Analyzed market research as well as member database to target programs and marketing efforts Worked closely with marketing team to create and implement marketing plans Collaborated with Senior Education Manager on new content/course development as well as evaluating new educational training opportunities/providers including group self-study and online CPE Negotiated pricing and contracts with clients, speakers and vendors Coordinated delivery of education programs Oversaw database management and tracking of the in-house and online programs Responsible for in-house and online budget financial tracking in a effort to monitor goal attainment Edited conference and seminar footage for webcast and self-study production. Sales Assistant May 2006 to April 2011 Company Name － City , State Developed and maintained excellent working relationship with discussion leaders, vendors, firms, and companies in order to increase sales Created sales proposals for customized CPE training to recruit new clients and retain existing clients Worked with vendors to provide in-house education programs to firms, companies, governmental agencies and associations. Course administration as needed. Administrative Coordinator September 2002 to May 2006 Company Name Managed member database Worked closely with owners to develop targeted marketing plan to maximize membership Coordinated communications and built relationships between competitive gymnastics team staff and parent organization Handled incoming calls from the public, answering program questions and taking registrations. Affiliations Member - Indoor Cycling Association
Member - Idea Health and Fitness Association
Member - PT On The Net Skills accounting, budget, business management, competitive, content, contracts, course development, client, clients, database management, database, delivery, economics, finance, financial, focus, marketing plan, marketing plans, market research, marketing, pricing, proposals, public relations, publication, relationship building, sales, training programs, articles | FITNESS | 816 |
D2B SALES Career Overview Highly enthusiastic customer service professional with 10 years client interface experience.Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Core Strengths Strong organizational skills Active listening skills Seasoned in conflict resolution Sharp problem solver Courteous demeanor Energetic work attitude Customer service expert Telecommunication skills Adaptive team player Opening/closing procedures Accomplishments Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Sales Consistently generated additional revenue through skilled sales techniques. Work Experience D2B Sales May 2015 Company Name － City , State Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach. Customer Service Sep 2013 Company Name － City , State Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Created new processes and systems for increasing customer service satisfaction. Customer Service Rep Sep 2013 to May 2015 Company Name － City , State Prevented store losses using awareness, attention to detail and integrity.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Created new processes and systems for increasing customer service satisfaction.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach.Managed quality communication, customer support and product representation for each client.Worked under strict deadlines and responded to service requests and emergency call-outs.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.Accurately logged all daily shipping and receiving orders.Kept abreast of rapidly evolving technology. Trainer New Hire Customer Service Specialist Jan 2000 to Jan 2006 Company Name － City , State MS Office power-user with additional proficiencies in assorted 2001-2010 databases. Provided telephone, online and face-to-face customer service/support within Awards high-volume call centers (handling an average of 95 calls/internet inquiries daily), busy retail customer service desks and five-star resorts. Top Performer Award, 2008, 2009 Six-Time Employee of Pe rformance Re vie w Exce rpts the Month, 2004 to 2006 & the second year in a row, Tracy has been the top performer on my team For Five Service Star &exceeded her call metrics goals by 15% ...excellent communication, Awards, 2000 to 2004 technical support and troubleshooting skills & excels in working has independently in a fast-paced environment & become my # 1 trainer of Compute r Skills new hires & (2000, 2002, 2003&2006 Performance Review, Drakes Janitorial Service.) Word, Excel, PowerPoint, &Tracy exemplifies excellent customer service & consistently thinks outside Access, Outlook, ACT!, SQL the box and finds creative ways to solve customer problems & Identifies opportunities to increase customer retention and satisfaction through Mission State me nt the use of up/cross-selling strategies and excellent communication skills Strive to exceed &well organized, with the ability to multitask and prioritize workload & customer/ employer documents in detail all interactions with customers & (2005 Performance expectations by delivering Handles the demands of a high-volume customer service desk with ease & second-to-none service. exemplary customer service and complaint handling skills &dedicated and Maintain customer centricity in all initiatives &Our guests routinely rave about the above-and-beyond service and and interactions, always personalized attention they receive from Tracy & highly resourceful & a putting the customer first. consummate customer service professional Trained 95 new employees quarterly. Educational Background ASSOCIATE OF SCIENCE DEGREE , X-Ray Science 2003 HIGHTECHINSTITU － City , State Coursework in Business Administration and Organizational DevelopmentCoursework in Business, Marketing and Communications Skills ACT!, Call Center, CL, com, excellent communication, excellent customer service, Customer Service, customer care, customer care, databases, Documentation, fast, Access, Excel, MS Office, Outlook, PowerPoint, 2000, nt, Word, problem solving, relationship building, retail, Selling, Sales Support, SQL, SUPERVISOR, technical support, User Support, telephone, trainer, Troubleshooting, well organized | SALES | 1,067 |
SENIOR INFORMATION TECHNOLOGY MANAGER Executive Summary Results-focused Information Technology management professional offering Twenty-Two years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to both financial and operational success. Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Proven ability to cut costs and decrease staff turnover. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth by challenging others beyond just doing the work, but, to bring creativity, ownership and pride i the work we do. Core Qualifications Operations management Staff development Change management Cross-functional team management Supervision and training Sound judgment Computer-savvy Calm under pressure Complex problem solving Professional Experience Senior Information Technology Manager Jan 2000 to Jan 2016 Company Name － City , State Program Manager that drove and finalized a major project initiative consisting of migrating 13,000 Exchange On-Premise mail users/accounts to cloud based services (Office 365) Program Manager responsible for implementation and management of systems that allow Asset/Lease Reporting, Enterprise Backup, Patch Management and Application Distribution to over 10,000 PC's globally utilizing cloud based solutions. IT Lead role and stakeholder in reducing our global Data Center Footprint from Twenty-Three to Two Data Centers in North America and One Communications Hub in each global Region Long term expertise in Deployment and Management of Microsoft Products globally, including, Server, Desktop, Office 365, (Mail, Skype, Active Directory and Federated Services) SQL and System Center Management/Deployment products. Well versed in Disaster Recovery utilizing multiple Data Centers and Storage Arrays. Managed team of [number] of professionals.Reduced and controlled expenses by [actions].Defined strategy and business plan for [business area].Directed strategic initiatives to achieve [organizational objective]. Senior Information Systems Professional Jan 1996 to Jan 1999 Company Name － City , State Developed long and short-term technology Server and Storage plans, formulated policies and procedures, and provided technology presentations to diverse groups of internal customers. Worked closely with Washington State Agencies in regards to sharing healthcare data and trusted networks Supervised team of technicians in deployment and support of network and technology infrastructure. Significant design and execution of Directory based services, related servers and business systems Designed and monitored server and storage systems, implemented fault tolerance and redundancy. Network Support Engineer Jan 1995 to Jan 1996 Company Name － City , State Provided support for NT, Netware, Macintosh, Cisco, 3Com, and Bay networks. Clients included mid-size to large Enterprise Seattle-area corporations. Installations, upgrades, repairs, configuration, and troubleshooting on multiple platforms and infrastructures. Oversaw network systems, and implemented firewall and other network security functions. Senior Technician Jan 1993 to Jan 1995 Company Name － City End of the line hardware and software support. Responsible for troubleshooting, identifying, and resolving end user hardware and application issues. Trained and provided technical direction to junior technicians. Education Bachelor of Science , Industrial Technology East Carolina University － City , State , USA Industrial TechnologyCoursework in [Course Name] Associate of Arts , Business University of Phoenix/WIU BusinessCoursework in Business Administration and Finance[Number] GPA Certifications Microsoft Certified Professional/Administrator CompTIA A+, Network+, Security + Novell Netware Engineer Citrix Administrator Red hat Administrator CMA (Certified Management Accountant) conferred by Institute of Management Accountants (IMA) Affiliations VMware Users group EMC Users group Association of Information Technology Professionals Leadership Development Program Skills 3Com, A+, Active Directory, Backup, Bay networks, business systems, Cisco, Citrix, hardware, network systems, Clients, direction, Disaster Recovery, Engineer, firewall, Hub, Macintosh, Microsoft Products, Microsoft Certified Professional, Exchange, Mail, Office, NT, Enterprise, network security, Network, networks, Netware, Novell Netware, PC's, policies, presentations, Red hat, repairs, Reporting, servers, SQL, software support, troubleshooting, upgrades | INFORMATION-TECHNOLOGY | 274 |
CREATIVE ASSISTANT Professional Summary Self-motivated individual with the ability to create and maintain a positive and unique relationship with coworkers and clients. Exhibits excellent time management skills, consistent, quality work and a drive to innovate and benefit the workplace. I am looking to obtain a position which allows me to demonstrate my creative nature and passion for all genres of music. Ideally I would like to join a company that would be able to offer me the opportunity to advance my career in the short and long term. Core Qualifications Microsoft Office. Strong leadership and ability to multitask alone or with a team In-depth internet research skills Educated and expansive understanding of Human Development principles s Experience in well-organized and aesthetic presentation. Ability to communicate effectively and positively File/records maintenance Contract negotiation/review/drafting Results-oriented Experience Creative Assistant 07/2013 to Current Company Name City , State Act as West Coast Representative of the CMI team for internal and external affairs. Attend showcases, concerts, events on behalf of VH1 CMI team. Maintained relations with label and publishing representatives on the West Coast. Successfully pitched new independent music from all genres to CMI Music team and various production companies for in show placements. Find replacement tracks for all media versions of episodes. Research label/publishing information for potential song use in various VH1 series/promos/specials on as-need basis. Act as liaison between CMI and Music & Media Licensing (send licenses for counter signatures and keep track of approved licenses). Assist with legal work for publishing matters on as-need basis. Coordinate promotional aspects of feature placement deals with social media team. Help organize and categorize tracks in our internal library into our cloud-based storage system. Coordinate and host in-office performances in the Santa Monica offices. Collect and track sales information for feature placement tracks in VH1 programming. Assist with general meetings, tapings and live events for VH1 and MTV Music and Talent as needed. Oversee and run CMI projects for Music and Talent interns. Work with production houses, music libraries and independent composers to quickly and efficiently create and gather all kinds of bed music tracks for series, live events, non-airing pilots and special programming. Watch and check various versions of episodes for proper placements of feature placement tracks and various promotional aspects within episodes. Licensing Assistant 06/2012 to 06/2013 Company Name City , State Assist in administration of various high clientèle catalogs. Help in negotiations regarding use of client's works in movies, television shows, ad campaigns, and other uses. Draft licenses for finalized deals. Manage all invoices and renewals. Maintain records of all payments and acts as liaison to resolve all pricing and payment issues. Ensure proper filing of client work with appropriate PRO societies, sub-publishers, CMRRA, and the Copyright Office at the Library of Congress. Extensive knowledge with over 10 client catalogs varying in genres of music so as to be able to pitch songs for various placements in television, film, and advertisements. Administrative Assistant 10/2011 to 06/2012 Company Name City , State Acted as the initial point of contact for external affairs and high clientèle. Managed data entry and review of confidential historical files. Edited and reviewed company emails and documents. Served as a liaison between client managers and external interested parties. Created and implemented an easily accessible filing system for company's physical catalogs. Supervisor 01/2008 to 06/2011 Company Name City , State Oversaw and directed 4-12 employees in the kitchen and ensured proper completion of recipes to create consistent quality foods. Ensured employees adhered to proper safety and sanitation regulations. Provided a pleasant and engaging experience for customers during their dining experience. Assisted in training over 100 peer employees in basic kitchen and bakery skills. Child Life Specialist Assistant 10/2010 to 06/2011 Company Name City , State Assisted a certified Child Life specialist with creating and enacting treatment plans for pediatric patients. Kept minors company and eased their stress before, during and after their treatment. Kept detailed notes and analysis of experiences with minors throughout their time at the Medical Center to use in assessments of child's physical, mental and emotionally healing. Public Relations Officer 01/2009 to 12/2010 Company Name City , State Assisted in design and production of all media related items for Panhellenic events. Served as representative on the City-UCD Student Liaison Commission which worked in conjunction with the Davis City Police and City Council to create and put into place relevant standards and by laws. Commisioner 09/2009 to 03/2010 Company Name City , State Served as an advisory board member on a commission responsible for creating better relationships between off campus Davis community groups, the University and its student body. Planned and successfully held a free, zero waste concert in Davis Central Park to encourage community relations between the student body and the Davis community. Assisted in creating a student discount program with various Davis vendors. Assisted in fundraising campaigns for campus interest groups in need of external funding. Intern 09/2008 to 06/2009 Company Name City , State Educated groups of college students on safe ways to partake in drug and alcohol consumptions, and explained different physical, mental and legal consequences of alcohol and drug consumption. Created and lead various interactive program formats to present this educational information to individuals. Summer Programs and Arts Coordinator 06/2007 to 08/2011 Company Name City , State Created lesson plans and coordinating programming for children ranging between kindergarten and middle school. Coordinated schedules, programs and gathered all supplies needs for different age groups. Kept inventory of all office and art supplies required and ordered from various companies. Education B.S : Human Development 2011 University of California City Human Development Relevant coursework includes Research Methods, Statistics, Perception, The Media Industry, and Scientific Reasoning
Nativ College Leadership Program, Israel 2006 - 2007
Participant in a yearlong leadership program comprising of a semester studying at Hebrew University, Mount Scopus Campus, followed by four months volunteering as a zookeeper and arts and crafts teacher in Be'er Sheva. Skills ad, advertisements, arts, art, basic, catalogs, community relations, Council, clientele, client, data entry, database, filing, film, first aid, fundraising, Hebrew, inventory, Leadership, legal, notes, meetings, Microsoft Office, Office, works, negotiations, internet research, Police, pricing, programming, quality, Research, safety, sales, Scientific, Statistics, teacher, television, well-organized | ARTS | 2,360 |
OWNER/OPERATOR Summary Business development expert and top sales performer with 12+ years experience in Texas, California, and Oklahoma markets. Comfortable with new ideas, innovative products and start-up environments. Equipped with excellent negotiation skills, market insight and business acumen necessary to guide struggling and newly-formed companies to financial success. Highlights National account management Analytical problem solver Excellent sales techniques New product delivery Adept multi-tasker Top-ranked sales executive New program and promotion implementation Consultative sales techniques Strong lead development skills Accomplishments Surpassed all sales goals by 25+% in three regions. Developed highly effective sales training strategies. Established new company-wide policies and procedures, which resulted in increased revenue sales. Increased year-over-year sales by 10+% in every position held. Prepared complex financial statements, and interim/annual reports for retail and service businesses. Created strategies to develop and expand existing customer sales, resulting in 66% increase in annual sales. Experience 06/2011 to Current Owner/Operator Company Name － City , State Developed new customer base and generated new accounts by implementing effective networking and content marketing strategies. Managed budget forecasting, goal setting and performance reporting for all accounts. Cold and warm called 100 new and existing accounts per day. Planned, organized and oversaw daily activities of multiple production crews. 11/2009 to 05/2011 General Manager Company Name － City , State Implemented business-building and relationship-building expectations with uniquely assigned accounts and customers. Led sales calls with team members to establish sales and customer retention goals. Hired and trained all sales staff for new store location. Generated monthly and annual sales reports. Created and directed sales team training and development programs. 10/2008 to 10/2009 Vice President of Sales Company Name － City , State Accountable for all company-wide sales including overall customer satisfaction. Created and directed sales team training and development programs.. Monitored customer preferences to determine focus of sales efforts. Determined merchandise price schedules and discount rates. Developed and directed strategy for launch of new product. Increased membership base by 30%. 12/2006 to 10/2008 Vice President of Sales & Operations Company Name － City , State Accountable for sales and retention including overall customer satisfaction. Strengthened company's business by leading implementation of new product line and sales strategies. Delivered performance updates, quarterly business reviews and planning meetings. Planned strategic brand-building events to expand the product portfolio. Identified, coordinated and participated in client relationship-building activities and meetings. Increased sales production 50% and reduced attrition rate by 8%. 12/2003 to 11/2006 Area Manager Company Name － City , State Defined strategy and business plan for multiple locations. Directed strategic initiatives to achieve company goals. Increased profits by developing, initiating, and managing payroll, profits and losses, customer service, and sales for multiple locations. Developed and managed annual operating budgets. Mentored, coached and trained managers, department heads, and team members. Identified inefficiencies and made recommendations for process improvements. 10/2001 to 12/2003 General Manager Company Name － City , State Consistently met and exceeded department expectations for productivity and accuracy levels. Recorded training sessions and maintained package rates for each client. Guided clients in safe exercise, taking into account individualized physical limitations. Participated in club promotions to recruit new members and increase club sales. Attained facility targets, including revenue goals and member retention rates. 01/1999 to 02/2001 Surgical Technician II Company Name － City , State Gathered supplies and equipment needed for surgical procedure, scrubs, gowns, gloves. Set up sterile table with instruments, supplies, equipment, and medications/solutions needed for procedure. Performed appropriate counts with surgical team prior to the operation and before incision is closed. Draping of sterile field, passing instruments, etc., to surgeon during procedure while maintaining highest standard of sterile technique during procedure. Member Level I Trauma Team. Orthopedic Department Head. Education Bachelors Degree : Biology University of Texas － City , State Minor in Sports Medicine. Associate of Applied Science : Surgical Technology / Emergency Medicine Academy of Health Sciences － City , State Surgical Technician Certificate EMT Certificate Medical Specialist Certificate Coursework in Health Science and Nursing Health Management coursework Certifications Apex Fitness Systems, California dotFIT Systems, California National Academy of Sports Medicine, California International Physical Fitness Association, Florida Surgical Technologist Medical Technologist National Registry of Emergency Medical Technicians (EMT-B), Texas Skills Account Management, Accounts Payable/Receivable, Budgeting, Business Development, Client Relations, Cold Calling, Computer Proficient, Creative Problem Solving, Customer Needs Assessment, Customer Satisfaction, Customer Service, Expense Control, Internal Auditing, Lead Development, Marketing, Multi-Task Management, Product Development, Project Management, Reporting, Sales, Territory Sales Experience, Payroll | FITNESS | 865 |
REGIONAL HR BUSINESS PARTNER Human Resources Professional Executive Profile Business-savvy, results-driven, and solutions-oriented HR executive, offering 16-year career in human resources distinguished by commendable performance in developing, spearheading, and maximizing performance of both individuals and teams. Known for driving change and championing corporate values, vision, and mission. Articulate communicator, fully bilingual in English and Spanish, with proven ability to diffuse highly charged situations by quickly responding to human resources issues and providing executive-level support to both the management and staff. Demonstrated success in orchestrating initiatives that address today's business challenges to attain revenue goals, control expenses, satisfy customers, and attract/retain talent while achieving business and profitability objectives. Core Competencies Change Management Benefits Administration Succession Planning Organizational Development Leadership Development and Coaching Infrastructure Development Operations and Workflow Optimization Conflict Resolution Professional Experience 01/2012 to Current Regional HR Business Partner Company Name - City , State 110-year old manufacturing company with an iconic brand. Report to one of the 4 Regional Vice Presidents of the company. Work with regional business leaders in providing innovative HR solutions to make business strategies actionable. Provide progressive HR guidelines, while ensuring that all HR programs are in accordance with the business needs, local labor laws and culture. Partnered with the Performance and Growth, Total Rewards and Harley-Davidson University Centers of Excellence (COE), as well as with the executive management, in executing agreed strategic plan in support of organizational programs. Effectively engage HR Generalists in the LA Region to establish HR strategies designed to optimize human resources within their business areas. Analyzed the business' talent needs and participate in establishing work unit plans and performance measures within the region. Administered annual regional HR budget of over $160K and organized annual leadership conference for the entire region. Successfully led and implemented company HR processes within all regional offices such as performance management system, Global Tuition Program, Gallup Engagement Surveys, Leadership Trainings, and Employee Purchase Plans resulting in 2nd highest company engagement scores in 2012 and 2013. Achieved 100% hiring goals while maintaining the lowest recruiting cost of all regions. Reorganized and aligned all market positions within the subsidiaries at a savings of $2.3M a year from the total SG & A budget. Developed and implemented the company Immigration Policy while changing to a new immigration process provider which reduced the process time by 45% while saving an average of 25% per visa filed. 01/2008 to 10/2011 HR Manager Company Name - City , State Responsible for the development and implementation of corporate HR plans and policies in support of the business plan, while ensuring HR regulatory and legal compliance. Carried out a broad range of HR functions, including employee recruitment and training, benefits administration, as well as overseeing disciplinary action and managing HR records. Conceived and developed a series of innovative HR programs, service and leadership initiatives, including comprehensive supervisory training and performance-based incentive compensation programs. Successfully established and maintained a strong functional HR team through effective training, coaching, planning, and team building. Restructured benefits program by consolidating providers and renegotiating contracts, successfully maintaining benefit costs to only a 1% increase in premium from previous year and saving the company over $70K. Cited as the driving force behind a 35% reduction in payroll processing liability and for identifying over $300K payroll savings through implementation of an integrated ADP HRIS System. Recognized for achieving voluntary turnover rate of 3% and for introducing new employee orientation and individualized training, resulting in 97% satisfaction record. Led all succession planning initiatives, resulting in projected reduction of hiring expenses by approximately 30% over the next 5 years. 09/2007 to 09/2008 District HR Manager Company Name - City , State Inspired and retained a high-performing diverse workforce for the district, building upon the foundation of success as key member of the store management team, Administered effective management and execution of learning, career development, employment practices, recognition and reward, staffing, performance management systems, and compliance programs, while fostering a positive associate relations environment. Conducted thorough employee investigations in alleged reported cases of sexual harassment, discrimination, criminal and policy violations which resulted in a reduction of 35% employee lawsuits filed within the district. Pioneered all initiatives to monitor and manage all performance reviews for department supervisors and hourly associates, including rating, written reviews, and pay increases input. Yielded $350K district-wide reduction in recruitment expenses through spearheading internal recruitment function. Successfully achieved 100% monthly completion of associate training and development, 401K enrollment, and fulfillment of AAP Goals for the district. Acknowledged for driving the reduction of sexual harassment claims by as much as 20% within first 6 months of training. 01/1999 to 01/2007 HR Manager Company Name - City , State Provided consultative direction for ground floor HR infrastructure and organizational efficiency of start-up company for multiple, high-profile client projects, such as Panasonic, LeapFrog, and AIG. Oversaw the development of compensation functions including job analysis, salary administration, and job evaluation system as key business partner of leadership team. Education and Certifications 2005 Master of Science : Leadership/Management NOVA SOUTHEASTERN UNIVERSITY - City , State Leadership/Management 1997 Bachelor of Arts : Human Services ST. THOMAS UNIVERSITY - City , State Human Services 2013 Continuing Education/coursework: PROJECT MANAGEMENT METHODOLOGY ASSOCIATE CERTIFICATE SIX SIGMA YELLOW BELT CERTIFIED Code of Business Conduct Training Anti-Bribery & Anti-Harassment Training Professional Affiliations Society for Human Resources Management (SHRM) Florida Human Resource Planning Society (FHRPS) Greater Miami Society for Human Resources Management (GMSHRM) Technical Skills PeopleSoft, Microsoft Office Suite, ADP, and SAP Languages Bilingual: Spanish/English | HR | 101 |
CO- FOUNDER/THERAPIST AND TEACHING ARTIST Summary Mental Health Counselor specializing in Art and Play Therapies . Responsible self-starter who communicates well and is dedicated to improving the well-being of clients. Mental health professional driven to help others overcome personal obstacles. Comfortable working autonomously or in a team-based setting. Clinically certified Mental Health Therapist skilled at motivating, communicating and advocating for clients dealing with mental health and emotional disorders. Expert in DBT and psychotherapy. Seasoned mental health practitioner with demonstrated track record of successfully working with diverse client populations in one-on-one and group settings. Skilled Therapist with expertise on the identification and management of youth mental illnesses. Seasoned mental health practitioner with demonstrated track record of successfully working with diverse client populations in one-on-one and group settings. Mental health professional driven to help others overcome personal obstacles. Comfortable working autonomously or in a team-based setting. Skills Knowledge of the ins and outs of Child Protective Services (CPS) Practiced in family assessments Family therapy aptitude Therapeutic expertise Specialized training in grief counseling Family therapy background Parenting skills educator Community resources specialist Suicide precautions expertise Suicide risk assessments Suicide risk assessments Superior communication skills Medicaid familiarity Psychiatric population familiarity Outreach programming specialist Solution-focused counseling Extensive DSM-IV knowledge Clinical documentation mastery Exceptional problem solver Member of the National Association of Social Workers (N.A.S.W.) Mood disorders specialist Dual diagnosis expertise Experience August 2014 to October 2015 Company Name City , State Co- Founder/Therapist and Teaching Artist Served as lead clinician for patients with bipolar, depression, anxiety and personality disorders. Referenced and used various therapy techniques, including psychodynamic, family systems, cognitive behavioral and lifespan integration psychotherapy. Consulted with and developed appropriate treatment and rehabilitation plans for dually diagnosed patients. Recorded comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members. Diagnosed mental health, emotional and substance abuse disorders. Executed appropriate risk-assessment and mitigation strategies. Developed comprehensive treatment plans for patients diagnosed with opioid addiction. Led patients in individual, family, group and marital therapy sessions. Evaluated patients to determine potential need to transfer to specialized inpatient mental health facilities. Assisted clients in scheduling home visits and phone calls and monitored effectiveness of these activities. Guided clients in understanding illnesses and treatment plans. Developed appropriate policies for the identification of medically-related social and emotional needs of clients. Created and reviewed master treatment and discharge plans for each client. Referred clients to other programs and community agencies to enhance treatment processes. Organized treatment projects that focused on problem solving skills and creative thinking. Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medications. Worked with parents and teachers to implement consistent behavior therapy techniques at home and school. Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills. Developed comprehensive treatment plans that focused on accurate diagnosis and behavioral treatment of problems. Interacted with clinical staff and external resources such as school or community personnel. Collaborated closely with treatment team to appropriately coordinate client care services. Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention. Documented all patient information including service plans, treatment reports and progress notes. Efficiently gathered information from families and social services agencies to inform development of treatment plans. Conducted comprehensive initial in-home psychosocial assessments prior to first wraparound meetings. Quickly responded to crisis situations when severe mental health and behavioral issues arose. Effectively managed time and caseloads based on 50 sessions per week. Checked facility for open windows, locked doors, malfunctioning smoke detectors and other safety hazards. Charted and recorded information in client files. June 2012 to March 2014 Company Name City , State CPS Specialist III August 2008 to May 2011 Company Name City , State Therapist Effectively managed time and caseloads based on 50 sessions per week. Charted and recorded information in client files. Tracked client movement on and off the unit by documenting times and destinations of clients. Quickly responded to crisis situations when severe mental health and behavioral issues arose. Conducted comprehensive initial in-home psychosocial assessments prior to first wraparound meetings. Efficiently gathered information from families and social services agencies to inform development of treatment plans. Documented all patient information including service plans, treatment reports and progress notes. Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention. Collaborated closely with treatment team to appropriately coordinate client care services. Interacted with clinical staff and external resources such as school or community personnel. Developed comprehensive treatment plans that focused on accurate diagnosis and behavioral treatment of problems. Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills. Worked with parents and teachers to implement consistent behavior therapy techniques at home and school. Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medications. Organized treatment projects that focused on problem solving skills and creative thinking. Referred clients to other programs and community agencies to enhance treatment processes. Created and reviewed master treatment and discharge plans for each client. Guided clients in understanding illnesses and treatment plans. Developed appropriate policies for the identification of medically-related social and emotional needs of clients. Assisted clients in scheduling home visits and phone calls and monitored effectiveness of these activities. Evaluated patients for psychiatric services and psychotropic medications. Monitored patients prescribed psychotropic medications to assess the medications' effectiveness and side effects. Evaluated patients to determine potential need to transfer to specialized inpatient mental health facilities. Administered medication to patients presenting serious risk of danger to themselves and others. Conducted psychiatric evaluations and executed medication management for both inpatient and outpatient facilities. Led patients in individual, family, group and marital therapy sessions. Developed comprehensive treatment plans for patients diagnosed with opioid addiction. Executed appropriate risk-assessment and mitigation strategies. Diagnosed mental health, emotional and substance abuse disorders. Education and Training 2020 Northcentral University City , State , USA Ph.D. : Education Specialization in Special Education 2017 Colorado Technical University City , State , USA Master of Science : Homeland Security Specialization in Emergency Management and Public Health Public Health and Disaster medicine coursework 2012 University of Southern California City , State , USA Master of Arts : Teaching Specialization in Multiple Subject Education Coursework in English as a Second Language, Elementary, and Special Education 2008 University of Pennsylvania City , State , USA Masters of : Social Work Specializations in Developmental Disabilities, Macro, and School Social Practice with Coursework in Psychology, Social Work, Counseling, Human Services, Marriage and Family Therapy and Child Development 2006 Rutgers University City , State , USA Bachelor of Arts : Urban Studies Specializations in Voluntary Action, Civic, and Non-Profit Leadership. Minor in Art History Recipient of James M. Gaffney Award Member of Student Government Association, National Coalitions Building Institute Campus Affiliate and the Rotoract Club Accomplishments Effectively managed caseloads of more than 100 clients at any given time. Member of the National Association of Social Workers (N.A.S.W. since 2008 Won the Rutgers University faculty Urban Studies Research Award. Awards James M. Gaffney Award, 2006 Dissertation Dissertation: ________________________examines the different approaches to _______________________________. M.A.T. Thesis: Saxon Math examines the different approaches as to whether a standards based math curriculum is written to met the needs of all students. Undergraduate Thesis: Developing the Youth of Northern Ireland examines the ways in which Youth are actively engaged in Civil Society in Northern Ireland and the European Union Publications Technical Reports: Oster, K.W. (2012). Saxon Mathematics and its Effects on Learning. M.A.T. Dissertation. Rossier School of Education, University of Southern California. Oster, K.W. (2006). Developing the Youth of Londonderry. Undergraduate Dissertation. College of Arts and Sciences, Rutgers University. Skills Public Relations Software: Bacon's Mediasource, Factiva Desktop Publishing Software: Photoshop, Illustrator, HTML Healthcare: intravenous therapy, MEDISOFT, computerized charting, STD counseling, breastfeeding educator People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills | ARTS | 2,323 |
HR VOLUNTEER ASST. MANAGER Professional Summary I am dedicated to every project I have worked on with strong undergraduate and graduate credentials including five years experience in Assisting Management of Human Resources. I look to expand my knowledge increasing chances of future career opportunities by completing a Doctorate in business program. Educating myself as a full time student puts me in the position to operate in industries such as Manufacturing, Government, and Healthcare, those industries alone would increase my earning potential. Being educated in these aspects of business will help me operate any organization as needed with my Masters Degree in Business Administration, along with being able to comprehend what is needed for the organization to succeed. My aspiration while completing this MBA program is helping me allow myself to work in top management positions along with allowing me to show the skills gained through education. Skills Human Resource Management Product Design and Development Strategic Warehouse Management This is where I added to my knowledge of how to run an organization in an ethical manor making sure all aspects of being true to an organization, and making sure all policies and regulations are met within a timely manner making sure the organization does not have to suffer by paying unwanted fees taking them from the organizations cash flow. Knowing how to get any product or service to receiving location on time is another aspect of the key points learned during my undergrad education learning about Entrepreneurship. Master of Business Administration | Grand Canyon University Dates From (2016) - Current/ Expected graduation date (04-2018) Key points of education: Marketing Management Economics Leadership Organizations Operations Management Quantitative Methods Managerial Accounting Finance Strategic Management Extremely organized Conflict resolution Self-motivated Process implementation Staff development Client assessment and analysis Risk management processes and analysis Project management Strong verbal communication Budgeting and finance Team liaison Human Resource Management Product Design and Development Strategic Warehouse Management This is where I added to my knowledge of how to run an organization in an ethical manor making sure all aspects of being true to an organization, and making sure all policies and regulations are met within a timely manner making sure the organization does not have to suffer by paying unwanted fees taking them from the organizations cash flow. Knowing how to get any product or service to receiving location on time is another aspect of the key points learned during my undergrad education learning about Entrepreneurship. Master of Business Administration | Grand Canyon University Dates From (2016) - Current/ Expected graduation date (04-2018) Key points of education: Marketing Management Economics Leadership Organizations Operations Management Quantitative Methods Managerial Accounting Finance Strategic Management Extremely organized Conflict resolution Self-motivated Process implementation Staff development Client assessment and analysis Risk management processes and analysis Project management Strong verbal communication Budgeting and finance Team liaison Work History HR Volunteer Asst. Manager Company Name City , State January 2009 volunteer assistant Human resource manager Company Name City , State August 2009 to September 2014 Assist in handling common workplace disputes Assist in maintaining employment policies and inform staff Assist in hiring, firing, and disciplining staff Assist in Handling compensation and benefits Assist in creating new benefits Assist in setting salaries for certain positions, and organize benefits like healthcare and pensions. volunteer assistant Human resource manager January 2014 Assist in handling common workplace disputes Assist in maintaining employment policies and inform staff Assist in hiring, firing, and disciplining staff Assist in Handling compensation and benefits Assist in creating new benefits Assist in setting salaries for certain positions, and organize benefits like healthcare and pensions. Skills Advertising, BA, benefits, Business Administration, Business Strategy, cash flow, Economics, Employee relations, Finance, firing, hiring, Human Resource Management, Leadership, Logistics, Managerial Accounting, Marketing Management, Operations Management, Organizational, Performance management, policies, Product Design and Development, profit, receiving, Scheduling, Strategic, Strategic Management Advertising, BA, benefits, Business Administration, Business Strategy, cash flow, Economics, Employee relations, Finance, firing, hiring, Human Resource Management, Leadership, Logistics, Managerial Accounting, Marketing Management, Operations Management, Organizational, Performance management, policies, Product Design and Development, profit, receiving, Scheduling, Strategic, Strategic Management Education BA Entrepreneurship, Specializing in Logistics | Ashford UniversityDates From - (2010) To 2015 key points of education: Advertising New Business Strategy Organizational Management Organizational Dynamics MBA - Business Administration Grand Canyon University City , State 2018 | HR | 107 |
SUPERVISORY LOGISTICS MANAGEMENT SPECIALIST Summary A target focused, highly motivated , and competent Logistics Manager with a long track record of utilizing people, personnel and financial budgets to obtain positive results. Comprehensive understanding of logistics methodology, Aviation Maintenance Management, inventory control, as well as demonstrating high standards of work practices with a safety conscious attitude. Highlights Data collection and analysis Exceptional organizational skills Analytical thinker Creative problem solver Public speaking Inventory tracking Budget management Staffing and recruiting professional Works well independently Decisive Results-oriented Strategic planner Works well independently Flexible Accomplishments Leadership Supervised 10 Marines and 20 civilians in the issuing to the Department of Defense and NATO units 2,920 pieces of Ground Support Equipment (GSE) and Aviation Weapon Support Equipment ( AWSE). Research Conducted research which led to the development of contingency program for tracking all maintenance actions performed. People Management: Responsible for the training /recertification of 21 personnel while utilizing a training budget of $12,000.00 dollars. Financial Management: Directly responsible for a fiscal year budget of $ 228,170.00 dollars . Maintained 100% accountability of a large section of equipment worth over $16 million dollars . Steered daily operations in support of $ 16 million in equipment and supplies with no deficiencies, losses or damages. Competitive Analysis Performed maintenance analysis recommendations to increase maintenance output production numbers while decreasing costs. Experience October 2009 to Current Company Name City , State Supervisory Logistics Management Specialist Managing a team of 30 employees in a busy work environment. Establish and implement departmental policies, goals, objectives, and procedures. Creating, managing and analyzing performance data and other information . Ensuring that all appropriate documentation is kept on file and available for inspection at all times. Ability to establish a rapport with people from all social backgrounds Ensuring compliance to all Environmental Health & Safety goals and objectives. Encouraging,identifying and developing best practice strategy Ensuring that each stage of distribution and maintenance process is on time, on budget and to the right quality standards. August 2005 to August 2008 Company Name City , State Quality Assurance Chief Reviewed and edited correspondence prior to release and submission for signature. Performed of a variety of assignments directed toward ensuring acceptability of products, or acceptable levels of quality in the operations involved. Ensure compliance of all local, state, and federal laws regarding the ordering, use, and disposal of hazardous material. Ensure compliance of COMNAVAIRFORINST 4790.2, local Maintenance Instruction Manuals, and publications. Provide liaison between the QUlaity Assurance Department and the maintenance departments. Conduct audits to identify trend analysis and the correction of defects /deficiencies. November 2002 to July 2005 Company Name City , State Advanced Communication/ Navigation Supervisor Coordinated work schedules for 14 electronics technicians creating balanced shifts in the work center and better meeting the needs of customers. • Monitored equipment usage and adjusted work priorities resulting in a more flexible and productive work center. • Calculated costs of equipment and repairs vice replacement costs reducing the repair costs and hours worked by technicians. January 1997 to July 2002 Company Name City , State Aviation Maintenance Management Instructor Aviation Maintenance Administration Management Training Instructor -Course Coordinator for NALCOMIS IMA Power Plants Documentation Procedures, NALCOMIS IMA Work Center Management Documentation Procedures, NALCOMIS IMA Production Successfully graduated over 400 Department of the Navy students in the proper documentation of aviation maintenance management in accordance of COMNAVINST 4790.2 Education 2013 University of Phoenix MBA : Business 3.72 GPA Member of Delta Mu Delta International Honor Society in Business Coursework in Business and Management Coursework in Business, Management and Communications Managerial Statistics and Management Communication coursework Operations and Quality Management coursework Advanced coursework in Business Administration and Public Policy Coursework in Marketing and Communications Coursework in Law and Political Science 2011 University of Phoenix Bachelor of Science : Business 3.4 GPA Coursework in Business, Management and Communications Coursework in Business Communications and Management Information Systems Coursework in Business Communications and Management Information Systems Operations and Quality Management coursework Managerial Statistics and Management Communication coursework Skills Ability to lead, motivate and build successful teams. Understand all legal, regulatory, information security and compliance requirements. Proven influencer & negotiator. Achieving targets in a dynamic and complex business environment. Team leading & people development skills. Able to manage and develop a diverse group of highly skilled people. A pragmatic approach to getting the required results. Ability to manage operations within budgetary constraints. | AVIATION | 2,472 |
MATERIAL LOGISTICS SPECIALIST Career Overview Vacancy Identification Number (VIN: 1192501) Claims Assistant (Intake Specialist), GS05/07.
Over 10 years of Administration and Logistics Specialist experience. Comprehensive knowledge and hands-on experience in all aspects of supply: shipping/receiving customer service and safety management. Specialized in organizing supplies, records, and accountability/inventory forms. Skilled in logistics automation systems and data entry. Created and presented administrative documents using Microsoft Power point, Excel and Word. Professional Experience Material Logistics Specialist April 2000 to Current American Airlines S: Phil Simpson Hanger 1, 21st Street P: 972.425.3350 May contact DFW Int'l Airport, Texas 75261 40 hrs/w, $48,000/yr Duties: Responsible for receiving, requisitioning, shipping, warehousing, storing, dispersing and recording parts, equipment and supplies. Experience in inventory, records keeping, and machinery equipment operations. Stores a wide variety of tools, jigs, fixtures, equipment and materials and issues them upon request to authorized personnel; upon receipt of replacement items or return of issued items, checks against appropriate requisition form for discrepancies by such operations as counting items, examining items visually and manually for defects or wear. Corrects routine errors in forms and refers others to supervisor; bins items in serviceable condition, sort's non-serviceable items into salvage or scrap. Bins according to their condition; makes minor repairs. Maintains inventory within established specifications and in serviceable condition by following the appropriate procedure to exchange a broken tool, to request repairs, or to requisition additional supplies; reports overdue items and shortages to supervisor. Equipment & Supply Supervisor June 1999 to April 2000 Company Name 33rd Street P: 972.574.0612 May contact Dallas, Texas 75261 40 hrs/w, $50,000/yr Duties: Responsible for all aspects of airport catering functions, to include assisting in the selection and professional development of new management and non-management employees. Develop and coordinate all work schedules for approximately one hundred (100) employee work groups and directed work through three Duty Managers. Monitors the accuracy of delivery of all scheduled flight meals. FEDEX Ground March 1998 to June 1999 Company Name 4901 Village Creek Road P: 817.561.3050 May contact Fort Worth, Texas 76119 40 hrs/w, $55,000/yr Duties: Responsible for the courteous and efficient pick-up and delivery of customer mail and packages. Maintain in a friendly, efficient and reliable manner with all customers. Develop proper use of the hand-held scanning/package tracking devices. Ensured all customer information was entered into FedEx systems accurately. Manage and react to day-to-day operational requirements in a professional and timely manner. Establish goals and achieve departmental results, holding self and others accountable for those results. Business Administrator July 1978 to September 1998 Company Name 55 hrs./w, $50,000/yr. Coordinated daily administrative activities and directly supervised 10 to 15 clerical personnel Trained and evaluated the job performance of all personnel assigned within this department Established work standards, assigned and scheduled workflow, delegated work to subordinate managers and supervisors, and reviewed work completion Conducted monthly individual and group counseling session with involuntary and resistant clients Provided client counseling evaluations to upper management Trained employees on software programs: Word Perfect, Microsoft Word, Excel, Power Point and Sabre System. Education and Training Certificate of Achievement - Business Administration, CTU, Santa Ana, CA
08/10 Certificate of Achievement - Operations Management, CTU, Santa Ana, CA : 5 2014 Bachelor of Science : Business Administration , 3 2014 California Coast University － City , State Business Administration High School Diploma : 1 1 Lake Providence High School － City , State Personal Information Citizenship: US Veterans Preference: VRA / 30% Skills administrative, Business Administration, clerical, CA, counseling, client, clients, delivery, forms, inventory, machinery, materials, Excel, exchange, mail, Power Point, Microsoft Word, Monitors, Operations Management, personnel, pick, receiving, recording, repairs, Sabre, scanning, shipping, supervisor, warehousing, Word Perfect, workflow Additional Information Citizenship: US Veterans Preference: VRA / 30% Honors, Awards
08/98 Veterans Preference Awards (Expeditionary Medal, National Defense Service Medal, Navy Achievement Medals.)
Other Information
I certify that I can type 40+ words per minute and that the information within this resume is accurate. | CHEF | 1,462 |
SR BUSINESS SYSTEMS ANALYST Career Overview Motivated and customer-oriented Systems Analyst with strong Analytical and technical skills. Qualifications Strong analytical skills Project management Strong collaborative skills Document management Problem analysis and resolution Test planning and execution Requirements gathering Systems development Systems implementation Systems integration Technical Skills PeopleSoft HCM & Portal, PeopleTools, PeopleSoft Query SQL, Oracle, Microsoft SQL Server SharePoint, Windows NT, Windows 2003, Terminal Server MS Office - Excel, Word, PowerPoint, Project, Publisher, Visio and Access Rational Tool (SDT, RQM, Clear Case) , Document Management Systems(PDM & Documentum) Kronos Workforce Central (WFC), Kronos Connect, ADP Work Experience SR BUSINESS SYSTEMS ANALYST 12/2004 to Current Company Name City , State Working with several large applications like PeopleSoft(7.5, 8.3 and 8.9 versions), Kronos, ADP PCPW (v.4 and v.5), Nextrak Working with several relational database applications Providing Support to specified customer base for HR IS applications in a timely, courteous and professional manner. Interacting with interfacing applications for ADP and PeopleSoft Working with business owners to elicit, define and maintain business requirements and transforming them into technical solutions. Responsible for developing and execution of test plans to ensure customer requirements are being met. Facilitating the resolution of large, complex production system problems by performing initial triage for severity and business impact of application failures. Acting as a liaison for HRIS application owners/Centers of excellence and Vendor managing these applications. Responsible for coordinating and overseeing implementation of various solutions for system change requests and defects in accordance to the vendor change request process. Partnered and consulted with HR COEs and BPO to complete the change control process and presented business requirements for approval. Also reviewed technical specifications to ensure all requirements submitted were being met. Ensuring that SLAs and Quality Compliance across all applicable applications. Responsible for identifying and review of downstream impacts across ongoing BSC initiatives. Supporting security processes and policies for BSC i.e. data privacy, SOX, Audit etc.. Acting as an Internal Liaison for interfacing applications. Leading department small to medium projects in accordance to the guidelines of the Global System Methodology(GSM) standards. Prepared and presented project status updates to various stake holder including core team members and project leadership or sponsors. Communicates user requirements to development teams. Data Analysis and reporting HRIS lead for several acquisition project including requirements gathering and integration into core HRIS systems. In addition provided support to interfacing application to ensure their integration was successful too. Partnered with IS and HR to develop and enhance tools that are being leveraged in future acquisitions. Mentoring/Coaching other Analysts to enhance team performance and ensure success in projects and areas of support. BUSINESS SYSTEMS ANALYST I/II 01/2003 to 12/2004 Company Name City , State Lead BA for the ADP, Kronos and Nextrak applications. Provided technical support for several de-centralized ADP Applications and Databases. Responsible for Level I and II technical issues Responsible for escalation and issue management with the ADP and Payroll Vendors. Tracked and monitored problems to insure a timely resolution. Prepared and maintained documentation pertaining to Systems operation and user documentation. Identifies, researches and resolves areas of improvement by working with the users, operations and development team. Involved in various projects of Application development and events from kickoff to product going live. HRIS CUSTOMER SERVICE SPECIALIST/ HRIS SPECIALIST 01/2001 to 01/2003 Company Name City , State Responsible for the delivery of technical and functional HR, Payroll and intranet applications support and services to the BSC internal customers i.e. PeopleSoft, ADP, Webhire, Kronos, etc. Tracked and monitored problems to the Support Center to insure a timely resolution. Prepared and maintained documentation pertaining to Systems operation and user documentation. Identified, researched and resolved areas of improvement by working with the users, operations and development team. Involved in various projects of Application development and events from kickoff to product going live. EDI COORDINATOR 09/1999 to 01/2001 Company Name City , State Established and furthered Trading Partner relationships with customers, third party networks and other business units by working with them to implement and expand EDI. Identified and resolved day-to-day system/interface issues which impacted customer satisfaction. Performed EDI Project Management. Identified and implemented process improvement efforts within the EDI structure and customer order management, including system interface and process improvements. Provided technical and procedure resources developing new EDI transactions, customer reporting and performance measurements. Responsible for the review and analysis of the implementation guides both from Boston Scientific and the customers. Prepared documentation to support Trading Partner mapping, implementation and audit purposes. Responsible for the research and maintenance of the database structure, common business practices and operational procedures to identify areas of potential EDI system incompatibility. CUSTOMER SERVICE REPRESENTATIVE 11/1998 to 09/1999 Company Name City , State Interfaced with customers, company sales staff, and via telephone and electronic media to process customer orders and handled a variety of pre-sales or post sales service functions. Responded to requests for company product information and refered sales leads to sales staff. Resolved customer problems and answered inquiries by calling within the organization to related departments. Responsible for setting up orders for special product lines for customers and sales groups. Trained and coached new hires in the customer service department CALL RECEIVER/CUSTOMER SERVICE 01/1998 to 11/1998 Company Name City , State Handled emergency road service requests, courteously and completely complying with AAA's Five Diamond Service Standards. Resolved and handled problem calls using AAA's Five Diamond Advanced Plus Service Standards. Assisted members with after hour trip route requests and travel information. Recommended additional AAA products and services with increased sales to the southern New England area. Operate computer to enter customer inquiries and correct data when needed using Windows 95. Assist the supervisor with training new employees in customer service department. Education and Training Bachelor of Science : Management Information Systems 2000 Northeastern University City , State , USA Associate of Science : Computer Scientific 1998 Quincy College City , State | AUTOMOBILE | 1,344 |
ENGINEERING CONSULTANT Professional Summary To deliver value in a professional position in the oil and gas industry that utilizes my attributes and unique skillset. Long standing track record of outperforming management?s goals and milestones while reducing time, costs, and minimizing non-productive time. Incorporate both analytical and creative skills to visualize ideas, and find solutions and proactively avoid problems. In depth understanding of how mechanics and tools can be utilized for optimized functionality, economics, and safety, from experience on marginally productive plays where lowered and predictable costs were a key driver. Meticulous with invoices to ensure costs are accurate and what was agreed upon. Developed in-depth analytical and mechanical problem solving skills through years of field experience, comprehensive discussions with vendors, and learning/listening to those with more experience. Wealth of knowledge about timelines, workflows, costs, effective troubleshooting, and seamlessly integrating field and office personnel into a unified team from righand experience and field engineering experience. Continuously consider HSE and regulatory facets and how to implement them without unduly disturbing operations, when possible. Accomplishments Developed Unit?s drilling program in this area. o To date, Drilled Unit?s longest lateral (6,891?), fastest GW well (17.54 days spud to TD), and only 8.75. lateral. Cleveland Play: o Developed Unit?s drilling program in this area. SOHOT Play (Grady County, OK): o Developed Unit?s drilling program in this area. o Drilled Unit?s fastest Medrano well to date (19.35 days spud to TD). Regularly put in charge of developing the drilling programs in Unit?s new core plays and drilling one-off and two-off wells. Proficient in Wellview reporting software. Directed increased expectations and new standardization for reporting requirements in the field and office across drilling, completions, and production groups. Worked closely with the Wellview Master User to make appropriate changes. Field Engineer (and continued Drilling and Completions Engineer), Unit Corporation, Tulsa, OK Sep 2008 " Mar 2011 Unit?s field representative (completion/frac consultant) to prepare for frac jobs, flowback, and putting on pipeline to handover to the Production group. Relief pumped a route in Western Oklahoma for eight months. Drilling Consultant rotation for twelve months on the same rig I performed Drilling Engineer duties for. Safely and efficiently P&Ad 80+ wells over including one in the middle (literally) of the Washita River, encompassing all regulatory requirements, bidding and awarding work, overseeing operations, selling/transferring/disposing of reclaimed tubulars and surface equipment, location reclamation, and making good on surface owner relationships Worked with surface owners to access property to stake wells, resolve ROW concerns, and settle surface damages " liaison between surface owners and Unit?s Landmen. Designed, bid, and awarded dirt work and confirmed final location was built as expected and suitable for the drilling rig. Drilling and Completions Engineer, Unit Corporation, Tulsa, OK June 2007 " Sep 2008 Designed completion procedures for the wells I drilled (perf intervals, acidizing, frac job, etc). Work closely with Production Foreman to ensure optimal communication between field and office. Communicate closely with drilling consultants to confirm office and field are on the same page. When problems occur, drove to rig site to be Unit?s onsite representative. Worked with team to confirm well was drilled and completed in a manner that maximized benefits to long term project goals. Intern, Unit Corporation, Tulsa, OK Sep 2005 " June 2007 Handled all regulatory paperwork and ensured compliance for the drilling and completion engineers. Helped gather preliminary offset data for drilling engineers through a variety of software packages and resources. Prepared/requested bids for mud programs, cement program, directional, etc. Confirmed accuracy before passing along to engineers. Heavily involved in implementing Wellview software across Unit?s drilling department (field and office) and setting up custom reports to match Unit?s reporting requirements. Wrote training manual for drilling consultants. Trained Completion and Production Engineers as requested. Derrickhand, Nabors Drilling, CO Dec 1999 " Apr 2003 Calculated/measured mud properties and adjusted chemical additives accordingly. Repaired, maintained, and supervised mud pumps. and other solids control equipment operational status. Assisted driller and tool pusher in daily operations of drilling rig. Helped coordinate work efforts of three subordinate employees. Experience Engineering Consultant July 2015 to Current Company Name － City , State Fulfilling a variety of engineering needs for clients " reservoir engineering, acquisitions & divestitures, company/prospect valuations, production engineering, drilling engineering, data compiling and ?clean-up. services, etc. o Using a diverse assortment of software packages " ARIES, Powertools, Petra, HIS Enerdeq, Drilling Info, Wellview, etc. Staff Production Engineer February 2015 to July 2015 Company Name － City , State Worked with an older Permian well set riddled with inefficiency issues in the Midland Basin, cleaned up the billing structure and obscure routing issues, and identifying/addressed many HSE issues. . Experience with Production Explorer, IHS, PHD Win, and Drilling Info software packages to complete work. . Took up an initiative " which was unsuccessfully addressed in previous years " to get the field staff up to date with technology and digital record keeping, and made significant progress in jumping some of the hurdles to work together. Senior Drilling Engineer March 2011 to February 2015 Company Name － City , State Marmaton Play:. o Drilled Unit?s longest lateral (9,870?) and fastest well (8.71 days spud to TD) to date. o Over the first 18 months, reduced average spud to RR from 30+ days to 13.14 days, DHC from $2.1MM to $1.37MM, and reduced outliers by 68%. o Dramatically outperformed offset operators in all metrics " spud to TD days, DHC, and outliers. Education Bachelors : Mechanical Engineering University of Tulsa Mechanical Engineering Publications Horizontal Marmaton Wells in Beaver Co, OK " Drilling Improvements and Lessons Learned?, AADE National Technology Conference and Exhibition, Cox Convention Center, Oklahoma City, OK, 27 Feb 2013. Lecture. While unsuccessfully seeking leads on a prospective drilling improvement system, two companies very shortly thereafter implementing the exact idea described, with one filing a patent and pursuing commercial development. TRAINING Landmark ARIES Fundamentals. Dustin Simmons Advanced Sucker Rod Lifting for Gas Well Deliquidification. Norman W Hein Jr Marginal Well Commission: Open Hole Log Interpretation. Gary W Batcheller Petroskills: Gas Well Deliquidification. Dr. James F Lea Oil Well Blowout Prevention Systems School, OU, (IADC WellCAP). Glen Wanzer Leadership Essentials. Kurt Webber Halliburton Drill Bits & Services: Drill Bit Technology Seminar. Multiple lecturers K&M Technology: Extended Reach Eng. Design and Implementation Course. Multiple Lecturers Blade Energy Partners: Principles of Tubular Design. Stan Mason PTTC: Completion & Stimulation(s) of Horiz. Wells in Tight and Unconv. Res. Larry K Britt Society of Petroleum Engineers: Drillstring Design. Frank J Schuh Baker Hughes: Drill Bit Technology Seminar. Multiple lecturers Baroid: Drilling Fluids Technology. Multiple lecturers Murchinson Drilling School: Operational Drilling Technology Course. Bill Murchinson Skills acquisitions, billing, clients, Explorer, Win, PHD, progress, record keeping, routing | CONSULTANT | 1,210 |
CUSTOMER RELATIONS SPECIALIST Summary To obtain a position with a company that offers the chance for me to utilize my call center and customer service skills to the best of my ability. As well as an opportunity for advancement and a competitive salary. I am a highly personable Call Center Representative with experience in Customer Service, Collections, and Call Center Operations. Accomplishments Reached monthly sales goals on several occasions. Experience Customer Relations Specialist January 2015 to Current Company Name － City , State Provide Honda clients a resource to register concerns, complaints, and request for assistance as outlined in the owner's manual; ensure best possible outcome. Respond to Client questions and concerns and provide solutions whenever possible in a professional, helpful, knowledgeable and timely manner. Accurately capture and document client information to support Voice of the Client for executive reporting and program improvement. Customer Service Representative I April 2014 to October 2014 Company Name － City , State This Customer Service position receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations. Customer Service Representative August 2013 to January 2014 Company Name － City , State Received and made outbound calls regarding title loans. Assisted customers with making payments, provided payoff quotes, granted extensions and due date changes. Explained the loan contract and how simple interest loans work to customers. Provided excellent customer service. Call Center Representative May 2012 to August 2013 Company Name － City , State Responded to high volume of inbound/outbound calls while providing customers with accurate account information. Process payments, transfer calls to the proper department, document each account accurately and in a timely matter. Provided excellent customer service. Customer Service Representative December 2010 to March 2012 Company Name － City , State Received inbound calls from customers with DirecTV satellite service and assist them with setting up orders to move their service to a new location/address. Assisted customers with paying their bills, account changes, tech support, billing questions, and provide general information about DirecTV. Upsold products and services to customer's that were eligible to upgrade. Dispatcher March 2010 to December 2010 Company Name － City , State Dispatched service calls to internal/external service contractors for Starbucks Coffee Company in regards to servicing there coffee machines when they break down or are not operational. Answered incoming calls from technicians, checking them in/out on service calls, approving site limit increases and following up with Starbucks store managers to verify if the work has been completed and the issue is resolved. Other duties include customer service and data entry. Customer Care Rep February 2009 to January 2010 Company Name － City , State Received a high volume of incoming phone calls and responded to inquiries in a manner which meets high quality, productivity and other performance standards. Sell and upgrade company core products in accordance with company requirements and customer needs, save customers from disconnecting services whenever possible. Provided information regarding products and services, billing, repair, collections and respond to other types of inquiries, Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines. Informed supervision/management of all unresolved complaints, Attempt to troubleshoot customers service problems and schedule field service calls when necessary, schedule customer appointments in accordance with established procedures and document customer transactions accurately in ACSR. Teller April 2007 to February 2008 Company Name － City , State Under direct supervision, processes customer transactions within established guidelines. Identifies and makes sales referrals, recommends alternate channels, cross-sells bank services and products for Wells Fargo partners, provides excellent customer service. Other duties may have included safe deposit, merchant/vault, ATM processing, bonds and coupons, foreign currency and night drop. Service Specialist August 2005 to March 2007 Company Name － City , State I was responsible for assisting stranded motorist in need of roadside assistance in a fast paced call center environment, responding to 200-300 calls on an average daily bases. Talk time was not to last any longer than 2-3 minutes Also responding to incoming member requests for emergency road service, which includes accurately recording of the event, effectively resolving member concerns and appropriately setting member expectations in accordance with their membership benefits. Other duties included selling memberships to new members. Skills Type 50 wpm, MS word, dispatching, data entry, customer service, cashiering, sales, call center and excel. Education High School Diploma : General Studies Crenshaw High School － City , State General Studies | AUTOMOBILE | 1,351 |
ENGINEERING MANAGER Profile Dedicated Engineering Manager with excellent technical, analytical and communication skills demonstrated by over 25 years of experience. Skills Windows XP Professional (Word Excel and Outlook) and Internet. Project management Process improvement Accomplishments Testing, Evaluation and Analysis: Tested equipment to ensure compliance. Analyzed data and provided recommendations which resulted in adoption of new cost-saving equipment. Project Management Supervised project production efforts to ensure projects were completed to company standards, on time and within budget constraints. Professional Experience Engineering Manager 11/2010 to 02/2016 Company Name City , State Directed the installation, testing, operation, maintenance, and repairs of equipment. Trained mechanics on standard operating procedures and coordinate preventive maintenance programs. Responsible for remodeling projects, making detailed plans to accomplish goals and direct the integration of technical activities. Worked closely with management, front desk, food & beverage, security, and housekeeping staff in regards to room and common areas activities and issues. Responsible for safety, health, fire, and emergency systems to comply with municipal and federal regulations. Managed numerous projects simultaneously within budgetary restrictions. Prepared accurate specifications for purchase of materials and equipment for purchasing department. Collaborated with the Director of Engineering regarding design parameters for projects. Resolved part and assembly discrepancies. Assistant Superintendent 04/2003 to 10/2010 Company Name City , State Responsible for the maintenance and repairs of 600 residential units. Assisted the Superintendent in maintaining the physical integrity of the building. Involved in ensuring a safe, secure and comfortable living environment for residents. Handled the daily building inspections for damages and cleanliness. Performed electrical and plumbing work as needed. Conducted preventive maintenance of low-pressure oil boiler and ancillary equipment. Supervised a staff of nine (doormen and porters) in the evenings. Repaired or replaced defective equipment, components or wiring of window air conditioning units and 3-tons systems. Prepared estimates for work orders and request material required to complete jobs. Ensured that adequate supplies are in stock for emergency repairs and preventive maintenance. Completed daily reports of work performed, problems, unusual occurrences, materials expended for billing and recordkeeping purposes. Suite Attendant 12/1994 to 03/2003 Company Name City , State Served eighty-nine luxury suites during Knicks, Rangers, concerts, circus and private events. Acted as the liaison between Madison Square Garden Club Suites Service Department and guests. Assisted in the coordination of corporate parties. Assistant Superintendent 10/1990 to 09/2000 Company Name City , State Assisted in the maintenance of 47 residential units. Repaired all physical damages to apartments. Responsible for conducting all plumbing and electrical wiring. Education and Training Type your own 2016 Trade School Coursework in [Course Name] Languages Fluent in Spanish Skills Billing, blueprints, carpentry, detail-oriented, electrical wiring, engineer, HVAC, materials, Excel, Outlook, window, Windows XP, Word, Oil, painting, Plumbing, read, repairs, safety, Soldering, Fluent in Spanish, Welding, wiring | ENGINEERING | 1,692 |
S ENGINEERING INSTRUCTOR Summary Seeking an Internship/Co-op in the field of Electrical/Instrumentation & Control Engineering for Spring & Summer 2017 Highlights MATLAB, Simulink, Siemens PSS@E, Power World, ETAP, LabVIEW, Multisim, RT-LAB, C++, MS office. Certificate in Industrial Automation & Control from Apollo Knowledge Institute. July 2012 - Sept 2012 Skills acquired in PLC programming (Allen Bradley & Siemens PLC), HMI, SCADA, Servo drives, VFD, Hydraulic & Pneumatic control system. Experience Engineering Instructor Company Name Jun 2016 to Jul 2016 Instruct and supervise high school students to build engineering projects. List of projects: http://www.bluestampengineering.com/meet-the-students/palo-alto-16/. Graduate Teaching Assistant City , State Company Name / Jun 2015 to Current Assist professor in teaching courses Control system, Electrical & Electronic circuits, Computer based industrial power system protection, & Introduction to C++ programming. Instrumentation & Control Engineer City Company Name / Oct 2012 to Dec 2014 Execution experience with DCS (Honeywell Experion PKS (C300 controller)) & ESD systems. Supervised all Electrical & Instrumentation Installation & Commissioning activities including Control & motor loop check, Panel testing, Field Instrument & Control Valve testing of Shah Gas Development Project, Abu Dhabi, UAE. Prepared all engineering documents such as Instrument Index, Instrument & Control Valve Datasheets, Cause and Effect drawings, Hook up Drawing, MTO, Material Requisition, Vendor offer evaluation, Technical write up, preparation of control system philosophy, FAT procedure etc. IEEE, API, ISA, IEC, NEC standards.). Intern City , State Company Name / Dec 2011 to Dec 2011 Interacted & worked with plant operator and chief engineer on SCADA, HMI, PLC, control panel wiring, flow, pressure, level transmitter & control valves. RESEARCH & PROJECT
Research on "Dynamic Stability of Grid-Microgrid interconnection system using Fuzzy Logic Controller". To design a fuzzy logic controller to limit the switching transients and enable a smooth transition of Microgrid from Islanded mode to Grid-connected mode. Matlab/Simulink-Simpower system and Opal-RT for simulation)
Project on "Close loop traffic control system using PLC (Programmable Logic controller)". To control the time period of traffic lights based on density of traffic using PLC (used LG PLC for simulation). Education Master of Science : Electrical Engineering University of Houston May 2017 City , State Electrical Engineering 3.85 Digital Control System, Linear Multivariable Control System, Smart Grid Technology (Convex Optimization, Unit commitment, Economic dispatch), Industrial Power System Protection, Power System Analysis. Bachelor of Technology : Instrumentation & Control Engineering Nirma University May 2012 City , India Instrumentation & Control Engineering 3.5 Analog & Digital systems, Control System Design, Power Electronics, Instrumentation System. Certifications Certificate in SPI Intools from Smart Brains Engineering Pvt. Ltd. April 2014 - May 2014
*Skills acquired in SPI Intools, AutoCAD. Professional Affiliations IEEE April 2015 - Present Skills API, Apollo, AutoCAD, Automation, C++, C++ programming, com, Controller, Electronics, engineer, engineering projects, FAT, Drawing, http, ISA, LabVIEW, Logic, MATLAB, MS office, NEC, Optimization, philosophy, PLC programming, PLC, RESEARCH, SCADA, Siemens, Siemens PLC, simulation, System Design, System Analysis, teaching, wiring Additional Information AWARDS, ACHIEVEMENTS & PUBLICATION
*12th Annual Graduate Research Conference (GRC 2016, UH), 'Fuzzy controlled VSC of Battery storage system for seamless transition of Microgrid between grid-tied and islanded mode: 1-2'
*Runners up in Robocon 2010, India (International level Robotics event organized by Asia - Pacific Broadcasting Union).
*Graduate Tuition Fellowship, University of Houston 2015 - 2016. | ENGINEERING | 1,706 |
STOREKEEPER II Professional Summary The purpose of this document is to secure a responsible career position that fully utilizes educational knowledge and experience while contributing to the goals and values of this organization. Having a friendly attitude and worm personality is an appreciated strong point, as it aided in building positive relationships with customers. As a result, repeat and satisfied customers were well known during career at Pioneer Packaging as well as while working for City of Peoria. Helping people is one of my best characteristics. Obtaining several years experience contacting vendors, answering phones and face to face contact with the public and governmental personnel has honed my customer service abilities. Problem solving skills and a positive work ethic makes communication easier. I am devoted and dedicated to serving in any way possible, and strive to accomplish assigned tasks quickly and efficiently. Exceptional people skills allow the ability to manage personnel and take care of conflicts, disputes and other personal needs of employees. Procurement and Purchasing: Over 10 years processing purchase orders. Primary vendor contact for Inventory Control and Fleet parts room purchases. Highly proficient utilizing inventory procurement practices and procedures. Skills Work History STOREKEEPER II | January 2002 - January 2013 Maintaining and reconciling inventory through clerical support, using PeopleSoft to procure and receive shipments obtained by purchase order. Create excel spread sheets for reports, manage inventory files and research inventory problems. Conduct inventory cycle counts, coordinate stock and document transactions. CSR): Provide Customer Service to Departmental and Fleet Maintenance Personnel, process work orders and fill Fleet Purchase Requisitions, contact vendors to procure fuel, parts and other automobile and truck supplies for fleet services. Trainer: Forklift Operator Safety. Company Name Shipping: Fulfill orders with use of Infrared Scanning System (IFR). Forklift operator: Four-stage electronic single person picker for order pulling and staging. Word processing: Input shipping orders for USPS, UPS, FedEx, and other common carriers. Prepare overseas containers for shipment; verify quantities, shipment labels and paperwork. Company Name WAREHOUSE FLOOR SUPERVISOR | January 1996 - January 2001 Performance areas include: Interviewing prospective employees for higher. Providing daily instruction to warehouse personnel and dispatching drivers for deliveries and pickups. Routine cycle counts of inventory insure and verify, proper placement of inventory. Receive all incoming shipments and verify counts create stock locations. Maintain inventory and quality control procedures. ACCOMPLISHMENTS Personal: Due to specialized training and procurement practices the City of Peoria had an annual savings of $1500.00 annually on costs of goods acquired by purchase order during career. By developing a spreadsheet to record material requisitions and receiving logs, our department was able to stop purchasing preprinted forms from local vendor, as a result monthly operational cost were reduced. Man hours during cycle counts and order pulling were also reduced through consolidating bulk inventory into more manageable amounts with the use of poly-bags rather than just dumping items into bin boxes. Note: The points mentioned above are a small portion of the ideas introduced during career at City of Peoria. Company Name Aviation Structural Mechanic | City , State Line division supervisor assistant, plain captain while in line division. Worked as an aircraft hydraulic and structural systems mechanic as a member of Naval Aircraft Squadron VS-38. Received General under Honorable Conditions Discharge. NJROTC, (Navy Junior Recruit Officer Training Corps). Education Bachelor's Degree Business Management Administration Grand Canyon University City , State Business Management Administration Associate Degree National Education Center City , State Graduate Naval Aviation A School City , State Certified Trainer Forklift Truck Operator Safety
AutoCAD Certificate in Architectural Drafting
Llewellyn Technology, Certificate, Electro Mechanical Systems Repair City , State Training also includes repair of Signode banding and tie wrapping machines, Synergy, Minipac-poly shrink film packaging systems, remove and replace damaged parts and components, and mechanical devices. Skills Architectural Drafting, AutoCAD, clerical, Customer Service, Data Entry, dispatching, drivers, film, Forklift, Forklift Operator, forms, instruction, inventory, Mechanical, mechanic, Excel, Microsoft Office, PowerPoint, Windows, Word, Navy, Naval, packaging, PeopleSoft, PeopleSoft 9.0, Personnel, presentations, procurement, purchasing, quality control, receiving, reconciling, research, Safety, Scanning, Shipping, spreadsheets, spread sheets, spreadsheet, supervisor, Trainer, Word Processing, Word Perfect | AVIATION | 2,444 |
HEALTHCARE EFFECTIVENESS AND INFORMATION SET COORDINATOR (HEDIS) Summary To obtain a position which utilizes and enhances my education and work experience with the Potential for career advancement. Recognized for long hours, commitment to customers, attention to detail and follow up. Work well as a team member or independently and under pressure. Demonstrates ability to meet the needs of patrons, dependable, hardworking and punctual. Excellent basic clerical and computer skill including knowledge of Microsoft Office. Excellent interpersonal, listening and communication; both written and spoken skills. Sound ability to keep sensitive information confidential. Sound organization skills, goal- oriented, proactive, and excellent at reporting. Highlights Proficient with Healthcare Effectiveness Data and Information Set (HEDIS) Proficient with Georgia's Medical Management Information System (MMIS) Proficient with Georgia Registry of Immunization Transactions and Services (GRITS) Excellent communication skills Advanced clerical knowledge Filing and data archiving Medical billing Accomplishments Provided award winning customer service to Consumer Cellular as well as AARP Members with ordering easy to use cell phones Experience Healthcare Effectiveness and Information Set Coordinator (HEDIS) 04/2014 to Current Company Name City , State Handle inbound/outbound member calls and assist them in obtaining service, appointment scheduling, arranging transportation, and initiating reminder calls, e-mails and/ or faxes. Educate and inform members about current and past due clinical services which improves member health outcomes and increases Health Plan HEDIS rates. Conduct HEDIS provider chart request calls to support medical record capture for HEDIS supplemental data review and abstraction. Record and document all member and provider outreach activity using Microsoft Office Suite applications and web-based technology. Review member plan eligibility using Georgia's Medical Management Information System (MMIS). Review member claims data to determine need for services using the Health Plan Proprietary Information system or Georgia Registry of Immunization Transactions and Services (GRITS). Identify and refer members to internal programs and services i.e. Case management and Disease Management, Maintain strict confidentially and compliance with Health Insurance Portability and Accountability ACT during outreach activities. Data Entry/File Clerk/ Receptionist/ Customer Service Rep 10/2013 to 01/2014 Company Name City , State Entered information from lease into the system. Pulled, Filed, and Organized Resident Lease's, in Numeric and Alphabetic order. Worked the front window and signed in assisted walk-in clients. Answered incoming calls, provided information about properties that are move-in ready, and contact leasing agents for information that assist with with more information the property, and transferred all other calls to the appropriate department. Customer Service/ Pharmacy Technician 10/2012 to 08/2013 Company Name City , State Provided customer service to patients who wanted or needed to save money on name brand prescription drugs. Activated/Deactivated Rx Discount cards for qualifying and non-qualifying patients. Assisted pharmacist and pharmacy technicians with proper steps on how to bill the Rx discount cards. Verified card benefits, provided override codes when needed and reversed paid claims upon request. Passport II Specialist 02/2012 to 09/2012 Company Name City , State Provide General Information for customers who need assistance with obtaining a U.S. Passport. Educate customers about personal account information and their minors Passport. Customer Service/ Inbound Sales Rep 01/2011 to 12/2011 Company Name City , State Provided award winning customer service to Consumer Cellular as well as AARP Members with ordering easy to use cell phones. Took bill payments as well as made payment arrangements on account balances. Customer Service/ Inbound Sales Rep 08/2010 to 01/2011 Company Name City , State Assisted with ordering large appliances over the phone for customers. Provided online assistance when needed and education about appliances. Assisted with setting up appointments for cleaning , repair and delivery. Customer Service/ Sales Rep 06/2008 to 12/2009 Company Name City , State Provided award winning customer service to Sprint/Nextel and satisfy customers on every call. Assisted customers with paying their bills as well as reading bills, sold phones and accessories, ported customers to Sprint/Nextel. Handled account modifications and all account needs. Assisted with technical support for the Peek device activated and deactivated services when needed or upon request. Debt Collector 02/2008 to 05/2008 Company Name City , State Assisted with every day transactions as instructed. Attended Owens Community College after work hours. File Clerk and Backup Receptionist 08/2007 to 10/2007 Company Name City , State Alpha and Numerical Medical Record Filing for the Claims Department. Sales Associate 05/2006 to 12/2006 Company Name City , State Performed all duties as instructed. Education H.S. Diploma 2007 Humanities and Science Institute (ICI) City , State Skills Customer service, delivery, faxes, Filing, Insurance, Microsoft Office Suite, Management Information System, reading, scheduling, technical support, technician, phones. transportation | HEALTHCARE | 712 |
SENIOR HR MANAGER, HR BUSINESS PARTNER Summary A highly dedicated and accomplished human resources manager with a record of proficiency in employee relations, training and development programs, recruitment and on boarding, payroll management, benefits administration, HRMS Database administration, job description development, wage/salary reviews, record keeping, and compliance. A proven leader in championing company values, vision, and expectations through effective communication and facilitation. Aligns HR strategy with business objectives, assesses and anticipates HR-related needs, communicates proactively within global HR teams and management, and seeks to develop highly effective integrated HR solutions. Experience Senior HR Manager, HR Business Partner January 2014 to January 2016 Company Name － City , State HR Manager January 2012 to January 2013 Quality Service Manager, HR Manager January 2010 to January 2011 Company Name － City , State Transferred from PEO model to full service payroll and benefits set up, including RFP for various payroll and benefits vendors, interviewing for best fit, completing implementation phase, and working through follow up issues such as workers comp placement, tax set up in 15 states and five localities, setting up FSA and commuter benefits plans, ensuring smooth transition of background check and drug testing, and facilitating smooth payroll transition. Built and managed HR function across U.S. and Canadian locations, including full cycle bi-weekly payroll, policy creation and development, training and development programs, developing employee handbook, safety/compliance training, employee induction/orientation programs, and employee appraisal/review processes. Oversaw life cycle benefits renewal process, including meeting with various insurance brokers on plan variations, presenting findings to senior management, coordinating open enrollment info sessions, and answering questions. Processed all new-hire, benefits, leave termination, and payroll paperwork, ensuring 100% compliance with various laws and regulatory mandates and serving as primary contact person answering management/staff questions. Provided guidance and input on U.S. and Canadian workforce planning, succession planning, compensation, and benchmarking, while maximizing central areas of excellence to build pipeline of readily available top talent. Drove performance management, talent review, succession planning, and training and development. Partnered with business unit directors to roll out all key people processes such as performance management, compensation, benefits, and development programs, as well as identifying training needs for business units and individual executive coaching needs. Prepared monthly lunch and learns on manager specific topics via in-person training and/business skype sessions. Established, implemented, and maintained policies and practices for assisting employees and families relocating by managing visa process for all expats transferring from global sites, including coordination of visa documentation coordination, control of relocation costs, and minimization of work disruption for employee and organization. Achieved benefits cost reduction of 15% due to move from PEO to full service benefits. Managed retender process of Canadian benefits to see 22% cost savings annually. Forged global partnership across HR function to deliver value added service to management and employees reflecting business objectives of organization. Earned 2013 individual award for global excellence. Assistant Property Manager January 2007 to January 2010 Company Name Oversaw fire life safety program, including all building financial/operational components, interaction with all tenants, new construction and renovations, permitting and code compliance, and numerous other contracted vendors available for emergency recovery. Coordinated all engineer safety training with each assistant chief engineer each month for required OSHA safety training, including administering training, tracking attendance, and ensuring compliance. Supervised recruitment and management of service coordinator staff, including orientation, training and development, employee issues, performance reviews, and work delegation. Completed "green" initiatives, including assisting in LEED certification process, Energy Star applications for two office buildings, recycling program implementation, submitting campus for BOMA 360 designation, and all tenant events promoting campus as "green" campus. Education M.B.A : Human Resource Management , 2011 University of Houston Human Resource Management B.B.A : Management Management B.B.A : Marketing , 2006 Marketing Affiliations Society of Human Resource Management
New York City Society of Human Resource Management Skills benchmarking, benefits, bi, cost reduction, documentation, engineer, executive coaching, senior management, financial, FSA, HR, insurance, managing, office, new construction, payroll, performance reviews, performance management, permitting, policies, presenting, processes, program implementation, recruitment, renovations, RFP, safety, tax | HR | 72 |
EQUIPMENT ENGINEERING TECHNICIAN Professional Summary Skilled Maintenance Mechanic Technician with superb problem solving and multi-tasking skills. Self-directed and motivated worker. To obtain a position where Teamwork, Integrity and Proffesionalism are a high standard in the Company's Mission Statement. All while engaing in new challenges and learning experiences. Skills · 20 years of Material Management experience with State and Federal Government · 13 years of Law Enforcement experience with the United States Marine Corps and Army National Guard. · Knowledge of mechanical test equipment. · Work from written/verbal instructions, schematics, rough sketches, troubleshooting diagrams, layouts and plans, interpretation and application of technical knowledge and understanding of mechanical theory and principles. · Proficient in the use of PC's, MS office, 10key by touch and Customer Service skills. · Forklift and Crane Certified · Self motivated to Lead and Achieve Company goals with excellence, integrity and efficiency. · NDT Level II · Knowledge on mechanical, pneumatic and hydraulic theory and principles Work History Equipment Engineering Technician 05/2014
to Current Company Name – City ,
State Responsibility for designing/selecting robotic systems, run simulation, implementation, commission and programming. Support and assist maintenance team in troubleshooting difficult breakdowns and chronic equipment failures. Conduct the installation of factory automation and electrical control systems for manufacturing equipment Provide Troubleshooting of electrical systems in plant manufacturing equipment Provide effective direction, coaching, and OJT to fellow employees on shift to boost their skill sets, and help Production achieve their goals. Plan and organize between shift and weekend work, including verification, for smooth operations. Assist the Supervisor in developing PMs and procedures for maintaining all of the equipment in the shop. Provide shift- to-shift communication in order to keep all associates up to speed and working toward the same goals. Set an example, and ensure that all associates comply with safety regulations and the plant's safety program. Work with engineers and fellow technicians to resolve technical problems. Assist in candidate selection as requested. Maintain departmental records Maintain spare parts inventory. Identify and order needed parts, maintain tracking system. Perform other duties as assigned by the Supervisor and Manager. Mechanical Technician 04/2013
to 05/2014 Company Name – City ,
State Implement repair services on all production equipment, auxiliary equipment and building equipment using hand tools, testing tools, manual drawings, computer and any other tools necessary to accomplish the task. Provide reliable, high quality customer support through on-site inspecting, installing, repairing and/or replacing fire alarm equipment as well as conducting preventive maintenance services pertaining to many different manufacturers equipment. Ensure conveyor belts working effectively Operating Engineer / Test Technician 11/2007
to 06/2012 Company Name – City ,
State Operates, repair and maintain Facility/Plant Machinery, Test Equipment, Lubrication and Cooling Systems and High Pressure Systems for NASA unitary Wind Tunnels. Constructs, modifies, maintains and services wind and propulsion tunnel research facilities used to test models of aircraft components, utilizing knowledge of engineering test methods and procedures. Installs and aligns mechanical hydraulic and pneumatic test equipment and models on support structures. Installs instrumentation, thermocouples and pressure taps on model and test equipment. Inspects test setup and operates equipment to detect and correct malfunctions. Maintains instrumentation equipment and accessories for pressure valves, icing indicators, drive units, spray units, and pumps. Confers with engineering and other personnel during testing and modifies model, test support structure, or test equipment as directed. Inspect, test, and install fire sprinkler systems, standpipe systems, fire pumps, and clean agent systems at various industrial, commercial and institutional facilities in accordance with various codes. Perform inspections, test and repair/replace fire hoses and fire hydrants. Generate reports based on inspection findings. Logistics Coordinator / Sr. Lab technician 10/2006
to 11/2007 Company Name – City ,
State Coordinates all incoming and outgoing shipments of solar arrays, panels, shipping containers and ground support equipment. Interfaces with Metrology personnel to ensure calibrated equipment needs are prioritized and maintains inventory of the Section's calibrated equipment. Supports work in progress, troubleshoots manufacturing problems caused by test equipment. Coordinates proof loading and non-destructive testing of lifting fixtures and handling equipment. Maintains inventory of industrial supplies. Disposes of hazardous materials and coordinates area compliance. Understands and follows the 20 elements of ISO 9001. Production Control Analyst 11/2004 to 05/2006 Company Name – City ,
State Expedites materials through production processes, coordinates actions with other departments, verifies kit hardware completeness and configuration, requests drawings and materials to be issued from stores. Resolves aging work orders, generates Non-conforming Material Reports (NCMR's). Interfaces with process engineers, manufacturing operators and supervisors to control and analyze the movement of production. Resolves complex constraints for any WIP that may cause schedule delays, problem solve all audit issue on work centers. Perform internal and external expediting of critical parts and initiate and process scrap tags, and process miscellaneous issue requests. Extensive use of the Promis software. Trains new hires in Class 100 clean room protocol and enforces violations. Procurement of all clean room articles and consumables with outside vendors. Supervises courier team of 5 to ensure proper transport of company assets from site to site. Material/Production Planner 07/2001
to 02/2004 Company Name – City ,
State Expedites materials through production processes, coordinates actions with other departments, verifies kit hardware completeness and configuration, requests drawings and materials to be issued from stores. Resolves aging work orders, generates Non-conforming Material Reports (NCMR's), and generates shipping packing lists and invoice documents. Responsible for scheduling, releasing, updating, and closing work orders in a timely manner. Reports oral and written status of work progress to internal customers. Interfaces with all Operations functions Education General Courses : Monterey Peninsula College -
City ,
State Technical Diploma : San Francisco Police Academy -
City ,
State Accomplishments Writes DSN's for over shipment, wrong parts, and or no certification. Completes memo receivers for parts with no PO reference or those returned for repair. Coordinates efficient flow of materials and analyzes required capacity in processes with involved departments to ensure a smooth and timely operation. Extensive use in all Microsoft Office applications and the following software: WDS, LSS, CAVS II. Skills automation, closing, coaching, oral, hardware, customer support, designing, direction, hand tools, inventory, ISO 9001, Machinery, materials, mechanical, personnel, processes, Procurement, programming, progress, quality, Quality Control, Receiving, repairs, repairing, research, robotic systems, safety, scheduling, shipping, simulation, Supervisor, Test Equipment, Troubleshooting, written, articles | ENGINEERING | 1,776 |
AVIATION SAFETY ASSISTANT Summary I have 17 years of customer service experience as a administrative assistant with the Federal Aviation Administration. Throughout my career I have earned several awards, and recognitions for my commitment to people, team player award and Administrative Employee of the year several times. I have also received several awards for arranging organizing and preparing meals for myself for 40- to 60 people for charity lunches that take place weekly ever year from Oct 1st to December 15th ( I have been doing this since 2003 in addition to keeping up with my other responsibilities. Although I have not worked in a restaurant since a teenager, I believe my desire to work, and my exemplary costumer service skills would serve me and the company well in this position. Highlights Reliable and punctual Cash handling Reliable team worker Neat, clean and professional appearance Comfortable standing for long time periods Comfortable standing for long time periods Delivers exceptional customer service Engaging personality Excellent multi-tasker Accomplishments Recognized by peers and management for going above and beyond normal job functions. •2014 Administrative Employee of the Year Award •2013 Administrative Employee of the Year Award •2009 Commitment to Quality, Service, Productivity •2007 Commitment to People Group Award •2006 Commitment to People Group Award •2006 Administrative Employee of the Year Award •2003 Administrative Employee of the Year Award •2001 Greater Boston Federal Executive Support Personnel Award •2000 Greater Boston Federal Executive Support Personnel Award Experience Aviation Safety Assistant January 1998 to October 2015 Company Name - City , State In my position as the Aviation Safety Assistant for operations I perform administrative tasks such as preparing travel arrangements and assisting with investigations by gathering information and drafting correspondence and reports for enforcements, accidents, incidents and complaint investigations, I maintain and coordinate the calendars, and schedules for my unit, and maintaining l confidential files, the Facility Emergency Security Plan and the telephone availability list to insure daily office coveraged. I enter payroll data, assist with the labor distribution reports, and insure accuracy on all operation's correspondence before they leave the office. Additionally I provide daily customer service and have been awarded customer service awards and recognitions along with 3 administrative employee of the year awards. Utilizing my programming, web designing and software education, I have created and maintained several useful SharePoint Databases and forms. In order to maintain the reliability of the SharePoint I perform weekly backups, manage users and continuously add new features and information as needed while providing training to all employees on the workings of SharePoint. I have received time off awards and other recognitions on three separation occasions for my accomplishments in significantly reducing the workload associated with former tedious reporting processes. I have also trained and assisted five other office Employees on the building of their SharePoint databases and on setting up user permissions. Education Computer Learning Center Business School Graduate
Basic Accounting, Webpage Design, Microsoft Office, Typing, Networking, Hardware and Software Installations
Honors Graduate : Business , 1998 Computer Learning Center Business Course - City , State , usa Honors Graduate: Networking Webpage design Basic Accounting Microsoft Office Graphic Design Database Management Personal Information My 16 years as an Administrative employee has also provided me with the essential knowledge of and clear understandings of office practices and procedures related to my position. Whether I am entering time and attendance information, sending out a letter of investigation, or tending to a stakeholders requests I have been successful in utilized this knowledge to correctly complete the tasks at hand. I have had the opportunity to serve as a lead coordinator on several committees such as the Combined Federal Campaign where I have successfully organized and promoted the campaign for over 14 years planning, organizing preparing and serving food weekly to 40 to 60 employees in which the proceeds went to charities under the combined federal campaign. Other committees include the Occupational Safety and Health Administration (OSHA) Additional Information Other Completed Courses: Work Place SAFETY ORIENTATION Compliance Philosophy Briefing FY15 Information Security & Privacy Awareness Training Course OSH Responsibilities I am a volunteer at a day care center and have completed courses in safe serving when preparing and serving food. Certificates Achieved. Records Management 101 Annual Ethics Training Employee and Labor Relations: Behavioral and Disciplinary Issues and Resolution Introduction to Safety 2014 Security and Privacy Awareness Training Workplace Security Awareness Being an Effective Team Member Office Safety Administrative Professionals: Putting Your Best Foot Forward Administrative Professionals: Interacting with Others Safety and Health in the Workplace Skills Customer Service Administrative Skills Highly Motivated | AVIATION | 2,387 |
CUSTOMER SERVICE ADVOCATE Professional Summary Talented Customer Service manager skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals. A sales manager skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service.Energetic and reliable Retail Sales manager skilled in high-end merchandise environments. Core Qualifications Superb sales professional Store planning and design Strong communication skills Detail-oriented Personnel training and development. Time management Proficient in MS Office Strong organizational skills Active listening skills Seasoned in conflict resolution Telephone inquiries specialist Experience Customer Service Advocate March 2015 to Current Company Name - City , State Collected customer feedback and made process changes to exceed customer satisfaction goals.Addressed customer service inquiries in a timely and accurate fashion.Provided accurate and appropriate information in response to customer inquiries. Sales Manager October 1995 to February 2014 Company Name - City , State Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Design and implemented customer satisfaction metrics.Completed weekly schedules according to payroll policies.Trained all new managers on store procedures and policies.Trained staff to deliver outstanding customer service.Contributed to merchandising ideas at team sale meetings.Reorganized the sales floor to meet company demands.Stocked and restocked inventory when shipments were received.Received and processed cash and credit payments for in-store purchases.Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.Worked as a team member to provide the highest level of service to customers.Maintained friendly and professional customer interactions.Verified that all merchandising standards were maintained on a daily basis.Demonstrated that customers come first by serving them with a sense of urgency.Shared product knowledge with customers while making personal recommendations.Recommended and helped customers select merchandise based on their needs. Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Served as liaison between customers, store personnel and various store departments.Informed customers about sales and promotions in a friendly and engaging manner.Trained new employees on company customer service policies and service level standards.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Hired and trained all sales staff for new store location. Trained in negotiations and time management. Determined staff promotions and demotions and terminated employees when necessary. Addressed and corrected sales staff communication issues in a tactful and effective manner. Directed and supervised employees engaged in sales, inventory taking and reconciling cash receipts. Worked closely with the district manager to formulate and build the store brand. Helped determine movement/placement of incoming merchandise. Designed displays to make the store experience interactive and engaging. Displayed the appropriate signage for products and sales promotions. Arranged items in favorable positions and areas of the store for optimal sales. Established and maintained proper high traffic displays, resulting in increased sales. Conducted staff meetings with sales personnel to introduce new merchandise. Researched current and past business performance using on-line systems and available reports. Effectively communicated and coordinated execution of the plano-gram with store management. Sales Manager October 1989 to July 1995 Company Name - City , State Managed a $30,000 monthly sales portfolio.Served as liaison between customers, store personnel and various store departments. Answered customers' questions and addressed problems and complaints in person and via phone. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Maintained friendly and professional customer interactions. Trained new employees on company customer service policies and service level standards. Managed sales staff of 6 members. Delivered excellent customer service by greeting and assisting each customer. Contributed to merchandising ideas at team sale meetings. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Designed displays to make the store experience interactive and engaging. Displayed the appropriate signage for products and sales promotions. Effectively communicated and coordinated execution of the plano-gram with store management. Data Entry operator September 1985 to June 1989 Company Name - City , State Verified and logged in deadlines for responding to daily inquiries.Assisted with payroll preparation and entered data into. cumulative payroll document.Verified that information in the computer system was up-to-date and accurate. Promoted. positive customer and associate relations through courtesy, service and professional appearance. Loan Servicing Representative August 1984 to August 1985 Company Name - City , State Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Assisted with the development of the call center's operations, quality and training processes.Led a team of customer service representatives to increase service center profitability. Accomplishments Awarded annual merit increases during the first 15 years of employment. Consistently exceeded daily sales targets with an average of 5000+ in sales each day. Managed a successful sales team of 20 members who consistently exceeded sales goals by 80% each month. Successfully managed $1.4 million in merchandise per day. Fulfilled all supervisory duties when Store Manager was on vacation. Interviewed applicants and successfully staffed any vacancies throughout store, focusing primarily on assigned areas. Routinely helped as many as 20 customers each day in a high-volume retail outlet. Promoted to Call Center lead within 6 months of employment. Education High School Diploma : General-Business Communications , 1983 William Penn Vo-tech Harrisburg - State , USA General-Business Communications Morgan State University - City , State , USA Skills Computer literate, telephone skills, creative problem solving, resolving cash receipt discrepancies. Strong communication skills, careful and active listener, customer satisfaction training, excellent customer service skills with monthly training and development on coaching to achieve higher levels of sales. Detail-oriented, merchandising seminars in fashion, inventory. MS Office proficient, Microsoft word, Microsoft outlook, Writing letters and memos. Personnel training on policies and processes, Time management involving scheduling and payroll . Professional and friendly. | ADVOCATE | 481 |
VICE PRESIDENT/OWNER Summary A self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains positive attitude and works hard to build team relationships. Senior Loan Officer offering collections, debt consolidation and customer service experience. Computer-savvy, professional and detail-oriented.Organized Senior Loan Officer who effectively identifies and resolves complex financial issues.Thrives in fast-paced and ever-changing business environments. Highlights Customer service-focused Sales expertise Collections proficiency Debt and credit management Excellent time management Energetic Safe Act of 2008 Certification Financial planning expert Steward of institutional regulatory compliance Knowledge of VA, FHA, Conventional and USDA loan processes Reliable Excellent communicator Accomplishments Received USDA Million dollar producer for the East Tennessee region for several years. My company also provided home ownership guidance on site for local factories, to help their employees understand the homeownership basics and to get them motivated toward homeownership. Experience Vice President/Owner September 2002 Company Name - City , State License No. 186260 Responsibilities included, but were not limited to, meeting with clients, loan applications, reviewing loan applications to see if they met the criteria for approval, determining the best loan product for the customer, preparing all loan documents for customers signature, processing the customers loan file. Verifications of employment and verifications of deposit, getting file ready for closing (all aspects of Loan Processing) bookkeeping, filing, answering multiple phone lines, payroll, pre and post-closing audits. Hiring and training of employees. Post closing loan follow up to ensure customer satisfaction with our products and services. Adhered to all federal and state compliance guidelines relative to mortgage lending. Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers. Educated customers on the variety of loan products and available credit options (such as VA, FHA, Conventional or USDA) Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports. Built knowledge about latest banking products and services through Continuing education every year. Legal Secretary February 2002 to September 2002 Company Name - City , State Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials. Organized and maintained law libraries, documents and case files. Photocopied all correspondence, documents and other printed materials. Received and disbursed all incoming mail. Composed and revised legal documents, including letters, depositions and court documents. Legal Secretary August 1998 to June 1999 Company Name - City , State Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials. Processed and distributed invoices to bill clients. Maintained the schedule for client appointments and court appearances. Composed and revised legal documents, including letters, depositions and court documents. Maintained office supplies by checking stocks and placing orders. Coordinated and scheduled meetings and telephone conferences. Photocopied all correspondence, documents and other printed materials. Organized and maintained law libraries, documents and case files. HUMAN RESOURCES/OFFICE MANAGER May 1997 to August 1998 Company Name - City , State Managed all aspects of production payroll for all 100 employees. All Clerical Duties, such as but not limited to filing, typing, answering all phone lines, handling employee disputes, shipping, receiving and accounts payable. Managed and filed any unemployment claims for all employees. Education Certificate : Mortgage Loan Originator Capstone Institute, 2008 - City , State , USA I have had training for several years in the Mortgage industry. I have attended several workshops and conferences offered by our lenders to introduce their new products and keep us informed about any upcoming changes. I also attend continuing education every year offered by the Tennessee National Association of Mortgage Professionals since 2009. Additional Information I have successively owned and managed my company for 14 years. This filled a need in my community as this was the only Mortgage Company there. I am very proud to have been such a big part of our community. Skills Calyx Point LOS Also trained on Encompass LOS Software Efficient in Microsoft word, PowerPoint and Publisher Client Bookkeeping Software | APPAREL | 1,642 |
SOUS CHEF Summary Reliable, high-performing, individual with 5+ yrs providing excellent service in the restaurant and cooking industry. Seeking new opportunities within the industry to expand my knowledge, provide challenges, and include room to grow. Over a year of experience baking unique and delicious pastries, cakes, and pies. Capable of adapting to regional tastes and various diets. Continuing education includes a range of certifications for handling food, catering style, slope work, and food plating. Admirable experience in preparation and presentation of cold foods. Exemplary knowledge of food hygiene in concordance with proper food handling regulations. Skilled in knife techniques including, but not limited to, chopping, dicing, cutting, and carving. Able to evaluate and comprehend cooking documents including manuals and recipes. Excellent team-building and conflict resolution skills. Experience Company Name City , State Sous Chef 03/2017 to Current Works with the executive chef to produce diversified menus in accordance with the restaurant's policy and vision. Produces high quality dishes that follow up the established menu and
clients' requirements. Helps plan the food design in order to create a perfect match between the dish's aspect and its taste. Helps train the auxiliary kitchen staff in order to provide best results in
minimum time and using at the maximum the available resources. Maintains order and discipline in the kitchen during working hours. Ensures the hygiene and food safety standards are met in all stages
of food preparation. Company Name City , State Garm Chef 05/2016 to Current Prepare cold food items for a kitchen, such as salads, sandwiches, amuse, soups, cheese plates, charcuterie and desserts. Follow day to day recipes of new and existing dishes while finding ways to help improve day to day operation of the position. Maintain a clean and organized work environment. Company Name City , State Lead Cook 10/2014 to 05/2016 Exhibited thorough knowledge of foods, beverages, and supervisory duties as Lead Cook while directing operations in kitchen. Responsible for 5 associate cooks during shift. Performed kitchen walk-through to gauge preparedness, freshness of food, and cleanliness of work areas. Oversaw the preparation and service of all food including, but not limited to, storage of kitchen equipment, maintaining kitchen sanitation, and safety standards. Company Name City , State Front Desk 04/2012 to 06/2013 Greeted guests in a timely manner. Managed registration process by checking identification and ensured accuracy of provided credentials. Handled check-ins and checkouts. Operated hotel switchboard, took calls, and provided information. Answered inquiries regarding the hotel services, charges, and dining facilities. Balanced cash at the end of each shift and generated accounting reports. Education Culinary Arts Expect to pursue Graphic design University of Alaska Anchorage , City , State , United States Completed one year of general requirement classes before deciding to pursue other ventures. HS Diploma 2004 Seward High School , City , State , United States Skills Excellent leadership qualities, passion for culinary arts, excellent customer service skills, enthusiastic people person, self-driven, dedicated. | CHEF | 1,401 |
CONSTRUCTION EQUIPMENT REPAIRER/ SHOP FOREMAN/ SQUAD LEADER Summary Maurice Madison, a United States Army veteran, offers expertise in property accountability, logistics and configuration management. Highly motivated, with Technical and Mechanical Engineering Support professional. Strong verbal, listening and writing skills. Comfortable in interacting with all levels of the organization and public. Able to negotiate and problem solve quickly, accurately, and efficiently. Adept at multitasking to achieve individual and team goals. Diverse background includes, customer service and supervision. Committed to quality and excellence. Works well with others and with minimum supervision. Computer literate, with strong electronic, electrical and mechanical skills. Customer oriented problem solver with an ability to adapt to new situations. A quick learner with a desire for continuous personal growth. Highlights Athletic Training -Budget planning Marketing Public Relations -Presentations -Resource management Communications -Windows proficiency Facilities Mgmt. -Mac proficiency Office Experience -Planning -Computer Knowledge -Logistics Case Management Research -Microsoft Word Writing -Microsoft Excel Bookkeeping -Microsoft PowerPoint Effective team leader HAZMAT handling Trained in emergency response CPR certified Expertise in hydraulic and pneumatic systems repair Equipment maintenance Small arms weapons specialist Valid Michigan driver's license Fluent in Troubleshooting 6 time combat veteran Accomplishments United States Army Basic Training. United States Army Ordinance School Advanced Individual Training Graduate. United States Army Airborne School Graduate. Army Hazardous Waste Management Certified. Awarded the Army Achievement Medal. Received Global War on Terrorism Service Medal. Personally responsible for over $65 million of command equipment with no deficiencies, losses or damages. Maintained 100% accountability of a large section of equipment worth over $65 million during multiple overseas deployments. Expanded multi-lateral relations with Iraq and Afghanistan to strengthen security and partnership. Experience Construction Equipment Repairer/ Shop Foreman/ Squad Leader August 2001 to March 2015 Company Name - City , State Serves as a heavy construction vehicle repairer mechanic and assisted in the professional development, discipline, and training of soldiers and peers. Oversaw and performed maintenance on construction equipment used for earth moving, grading, compaction, loading, quarrying, mixing, surfacing, pumping and powered bridging. Squad Leader to First Line Supervisor.-Directly supervised, trained, and evaluated 40 personnel, supporting over 2,000 troops in four countries, with an inventory list of 1,500 line items, and material assets valued at $65M including large vehicles). Areas of expertise included personnel management, logistics, and operations. Senior management level, gained considerable responsibility for strategic planning and tactical application. Effective decision-maker in high-pressure environments. Maintained complete accountability during redeployment of all sensitive items and communication equipment. Cashier October 1999 to May 2001 Company Name - City , State Customer service. Applying basic computer skills. Greet customers, account for purchases and accuracy of. customer orders, handle money. Assist in food preparation. Additional job duties include answering questions about. menu items and reviewing restaurant policies and services with customers. Training new employees with hands-on. computer instruction and audio/visual orientation with a hiring manager. Education High School Diploma : 2001 Miami Northwestern Senior High - City , State Additional Information Accomplishments Recipient of multiple awards and Accommodations to include, Meritorious Service Medal, Army Commendation Medal, Army Achievement Medal, Army Meritorious Unit Commendation, Army Superior Unit Award, Army Good Conduct Medal, National Defense Service Medal, Armed Forces Expeditionary Medal, Kosovo Campaign Medal, Afghanistan Campaign Medal, Iraq Campaign Medal, Global War on Terrorism Expeditionary Medal, Global War on Terrorism Service Medal, Army Service Ribbon. Skills audio, Bookkeeping, Budget planning, Case Management, basic computer skills, Computer Knowledge, Conflict Resolution, Counseling, Customer service, Data Entry, Detail oriented, Senior management, First Aid, hiring, instruction, inventory, Leadership Skills, Logistics, Mac, Mgmt, Marketing, mechanic, Microsoft Excel, money, Office, Microsoft PowerPoint, Windows, Microsoft Word, Organizing, personnel, Personnel management, policies, Presentations, problem solver, Problem Solving, Public Relations, Quality Control, Research, strategic planning, Stress management, Supervisor, Teaching, Team-Work, Time Management, Trouble Shooting | CONSTRUCTION | 1,995 |
DANCE INSTRUCTOR Summary Enthusiastic dance instructor with superb leadership and communication skills. Easily cultivates trusting and productive relationships with students, parents, teachers and administration.Also, dedicated to being committed to creating a classroom atmosphere that is stimulating, encouraging and supportive for all students. Experience 06/2008 to Current Dance Instructor Company Name － City , State Providing quality instruction for various dance styles such as Ballet, Pointe, Jazz, Contemporary,Tap, Modern, and Musical Theatre. 01/2008 to Current Company member Company Name － City , State 01/2009 to 08/2010 Apprentice Company Member Company Name － City , State Education 2014 Bachelor of Arts : Early Childhood Education Florida International University － City , State ESOL endorsed State Street Ballet － City , State Professional Summer Training Program from 2009-2010 Rockette Summer Experience － City , State Summer Intensive - 2009 Ballet Atlanta Ballet － City , State Professional Training Program summer of 2008 Ballet University of North Carolina School of the Arts － City , State High School program from 2007-2009 Ballet American Ballet Theatre － City , State Summer Intensive - 2007 Ballet Orlando Ballet － City , State Summer Intensive - 2006 Ballet Joffrey Ballet School － City , State Summer Intensive - 2006 Ballet Joffrey Ballet School － City , State Summer Intensive - 2003 Ballet Boston Ballet School － City , State Summers 2004 and 2005 Skills Ballet Pointe Contemporary Modern Jazz Tap Musical Theatre | ARTS | 2,349 |
PRESCHOOL TEACHER Summary Short term, to utilize skills as in the costumer service industry to prepare for my career in the future. Long term, to become an RN in pediatrics and prenatal care. C ostumer service rep committed to addressing customer concerns with speed, accuracy and professionalism. I am currently a Preschool teacher at parkway children school | may 2015 to current Teaching between ages 0-4 15 months experience student practioner-clinical externship | college america phoenix | may 2013 160 hours clinical Provided a helping hand at a clinic facility Accomplishments Managed call flow with up to 3 calls in 5 minutes. Worked with special needs children, including those with learning disabilities, mental challenges and physical impairments. Solved severe child behavioral issues in positive and constructive ways. Experience May 2015 to Current Company Name City , State preschool teacher Offered detailed daily reports that outlined each child's activities. Maintained daily records of activities, behaviors, meals and naps. Carefully monitored children's play activities. Created and implemented a developmentally appropriate curriculum. January 2015 to May 2015 Company Name City , State warehouse Unloaded, picked, staged and loaded products for shipping. Worked at a rapid pace to meet tight deadlines. November 2014 to January 2015 Company Name City , State Customer Service Inbond calls Addressed customer service inquiries in a timely and accurate fashion. Education 2013 College America City , State , united states associate medical : Medical specalties GPA: GPA: 48 Certifications First Aid & CPR
Finger print clearance card Skills Microsoft, excel experienced, wpm 38 | TEACHER | 405 |
HEALTH INFORMATION SPECIALIST Summary Highly efficient, detail oriented HIM Specialist with extensive experience in all types of request relating to release of information and medical record management. Dedicated professional skilled in technical and clerical support with strong ability to clearly and professionally communicate with providers, patients, attorneys and insurance companies. Over 10 years Health Information experience.
Skill profile
*Enhanced knowledge of HIPAA and HITECH compliance; state and federal laws governing release of protected health information in both paper and electronic form.
*Technologically advanced in utilizing release of information database with advanced proficiency in various EMR database such as Epic, Meditech, Medilink, Centricity, Docuware, 3M Encoder, and Medisoft; various MS Applications.
*Reliable analyst to ensuring medical record readiness and completeness through management of ICR feature and audit.
*Solid leadership in customer service, excellent interpersonal relations and problem solving and can effectively coordinate amongst diverse range of clients hence, promoting optimal outcome. Experience January 2016 to Current Company Name City , State Health Information Specialist Process release of protected health information to other health care facilities and providers for continuation of care; insurance carriers; attorneys; DDS; copy service organizations; employers; educational Institutions; as well as for patient's personal use in accordance with federal and state law as well SLRI policy and procedure. Validates and releases protected health information for legal proceedings including subpoenas and court orders; and also for the purpose of audits, regulatory requirements, research and reviews. Assembles and ensures patient chart completeness through ICR management. Performs most favorable guest relations interaction with diverse clients that reflects SLRI values and principles. April 2013 to January 2016 Company Name City , State Health Information Specialist Collaborated/coordinated with physicians and various coding/insurance companies to clarify queries regarding medical procedures, medical diagnosis codes and patient chart documentation to meet appropriate billing process. Key team member to ensuring adequate patient chart documentation and accurate medical diagnosis coding that meets billing requirement that then resulted to precise and timely reimbursement for the organization and physicians. Ensured timely completion/submission of billing; resolved issues with billing delays; analyzed underpayment/non-payment. Managed process to ensure that billing errors rate of resolutions remained under 10 days. Supported the revenue cycle process by reducing outstanding billing of $800K to under $400K. Coordinated with Department of Labor and Industries for patient paperwork completion and for proper reimbursement. Oriented and mentored new physicians to understanding procedures and essentials of proper patient chart documentation. September 2011 to March 2013 Company Name City , State Healthcare Record/Payroll Coordinator Managed healthcare records and billing for home health care facilities; audited files for quality, accuracy and completeness with focus on achieving high quality metrics; and released all types or ROI request. Maintained compliance with city, state and federal guidelines/regulations by promoting policies to ensure staff adherence to documentation handling/completeness guidelines as well as document confidentiality and security practices. Monitored and ensured physician license status is active and current; audited POC and physician orders accuracy. Recognized and awarded for timely/accurate payroll processing for 400 employees and billing process. July 2009 to October 2010 Company Name City , State Medical Records Lead Initiated and led as ROI Specialist managing all aspects of medical records storage and audits for three clinics representing 3K+ active charts; performed quality assurance audit to promote accurate records maintenance; and consistently verified adherence to state/federal patient privacy laws, HIPAA compliance and government regulations. Held direct accountability for 200 active charts; streamlined document availability through improved medical record organization; identified medical record inefficiency and resolved issues to eradicate future discrepancies which resulted to optimal audit readiness. Education and Training 2009 Spokane Community College City , State Associate of Arts Degree : Health Information Technology Health Information Technology Health Records Clerk certification
RHIT Pending Skills billing, charts, clarify, clients, DDS, diagnosis, documentation, focus, government regulations, RHIT, home health, insurance, law, legal, managing, patient privacy, payroll processing, policies, coding, protected health information, quality, quality assurance, requirement, research | HEALTHCARE | 757 |
SENIOR STUDENT FINANCE SPECIALIST Summary A dedicated and focused business professional with 12 years of extensive experience in analyzing and researching data to find solutions to issues. An expert in investigation and critical thinking, a very well detail oriented individual who is adaptive to change, and building relationships with teams and managers. I am currently seeking for a career where my skills and abilities can be useful to the company as well as to challenge my growth. Experience Senior Student Finance Specialist January 2010 to Current Company Name － City , State SUMMARY I am a dedicated and focused business professional with 12 years of extensive experience in analyzing and researching data to find solutions to issues. I am an expert in investigation and critical thinking, a very well detail oriented individual who is adaptive to change, and building relationships with teams and managers. I am currently seeking for a career where my skills and abilities can be useful to the company as well as to challenge my growth. Evaluates students' Financial Aid's compliance with schools' regulations and control. Assessments include: ISIR and c-code evaluation, Loans and Grants eligibility, grades and attendance reviews, and QA on other miscellaneous documents such as Proof of HS graduation. Responsible for performing daily Title IV and Tuition Refund calculations. Maintains the students' general ledger by assuring all the Academic Years are balanced. Main adviser of students' credit balances assisting other teams and departments. Processes National Student Loan Database (NSLDS), Student Status Confirmation Reports (SSCR) and submit accurate reports on time, thus keeping them in compliance. Emphasis on time management to meet month end and quarter end deadlines. Supports interdepartmental teams regarding any issues with out of school students. Ample use of Microsoft Excel - vlookups, pivottables, formulas, creating simple macros, etc. Promoted from Student Accounts Processor in which responsibilities included all postings to the ledger (Financial Aid funding, credit card refunds and ACH returns, and reapplications of payments in CampusVue, reviewed Agency Sponsors, and sent out wires to Higher One.) Takes on projects when needed, as well as works on weekends during month/quarter end. Invoicing Associate January 2008 to January 2010 Company Name － City , State Researched and assigned the correct identifiers for each customers based on their regions. Performed updates and movements of customers based on their regions. Utilized independent decision making skills on each assignment with the use of diverse software, and computer applications. i.e. TCAM, Execustar, SAM, SAART Web, CIAM, and Q Messenger). Resolved issues concerning accounts that are in the wrong channels for the Sales Operation Lead. Retained database by determining customer's legal corporate structures and hierarchies. Created procedures for TCAM usage for new hires and for future references. Adjustments Associate January 2007 to January 2008 Company Name － City , State Investigated and adjusted Item Processing Center's bank teller errors based on their regions. Processed requests on items posting twice, missing items, source of receipt, listed not enclosed, photo and original items, encoding errors, and missing cash letter items. Validated all of Bank of America's adjustments to Banco Popular by debiting or crediting appropriate accounts. Performed debits from accounts that engaged in fraudulent cashing of Social Security checks and created Protest Letters for the customers. Attended telephone inquiries on pending credits and cases from both internal and external customers along with correspondent banks. Processed several charge-off items that are past due deadlines in order to accurately debit or credit affiliated banks. January 2003 to January 2007 Company Name － City , State Proof Processor promoted to Teller Processed customer's transactions, performed bank by mail and night drop deposits. Balanced the ATM, coin vault, cash vault, and other monetary instruments (Travelers checks, Money order and Official checks) daily. Answered to customer's inquiries or questions and attended telephone calls from customer services for further assistance. Reviewed teller transactions, corrected the errors, and balanced the accounts in question. Entered checks and corrected rejected items from the proof processing machine and manually looking up the check in question and typing its amount. Performed the entire end of the night duties such as balancing accounts and adding the totals for other affiliated banks to be mailed out to La Salle or Federal Banks. Assigned the role to audit co-workers and assume supervisory position on weekend because of a proven track record of dependability Created training procedures for the Item Processing Department for First American Bank, and other banks that were also processed by FAB. Education Bachelor's Degree : Business Administration , December 2006 University of Illinois at Chicago － City , State Business Administration Master's Degree : Business Administration Accounting , April 2012 American Intercontinental University Online － City , State Business Administration Accounting Skills Academic, photo, Agency, ATM, c, computer applications, credit, critical thinking, customer services, Database, debit, decision making, detail oriented, Financial, general ledger, Grants, ledger, legal, Letters, macros, Microsoft Excel, mail, Money, works, Processes, QA, researching, Sales, supervisory, telephone, time management, typing | FINANCE | 1,560 |
FINE APPAREL DEPARTMENT MANAGER Summary Results driven General Manager with strong interpersonal skills with extensive luxury retail sales experience, focused on client development and retention. Success has no excuses. Accomplishments Increased gross revenues at Max Mara Northbrook by 76% Promoted to Store Manager after 12 months in the Assistant Manager position Promoted to Assistant Manager after 6 months in the Stylist position Profitably sold Sans Pareil Inc. Turned a $2000 investment into 1.8 million dollar business within 5 years of inception Experience 11/2013 to Current Fine Apparel Department Manager Company Name － City , State Manage, drive a high volume multi vendor business to achieve goals Strategically plan business to meet sales goals, talent development Provide leadership, team building to store, sales staff in driving sales, service, profitability Provide team with tools, training of company values, core focus of brand imaging Retain, motivate, coach, train an elite sales team in the art of clientèle Motivate, lead by example in the standards of excellence Work in tandem with buying office to meet business needs, maximize opportunities in market Develop, maintain strong vendor relations to drive sales and meet sales goals Oversee merchandise opportunities, set merchandise standards, evaluate merchandise performance, adjust to meet business needs Oversee the selling process, providing leadership, motivation to store team, achieving sales, volume goals Establish, maintain high performance service standards to enhance customer experience, actively seek input from customers to ensure consistent adherence to service standards Actively train, develop, coach the team to achieve goals, while modeling sales focused behaviors, skills development that utilizes the available tools Proactive in managing performance, ensuring that the store team clearly understand their roles, are focused on achieving goals Oversee stylists development, empower the sales force to achieve selling goals through product knowledge, coaching, performance feedback Attract, retain key associates by becoming/maintaining the employer of choice in local market In constant pursuit of top talent in surrounding market to optimize staffing opportunities 01/2011 to 10/2013 General Manager Company Name － City , State Consecutively increased business by 16% year one and 10% year two, by training, developing sales staff in the art of client outreach and retainment Developed, implemented a standardized process for client development performance, growth and increasing client retention Established, maintain strong rapport with community to increase brand awareness Train, maintain the standards of excellence set by brand Provide leadership, team building to the store associates , driving sales, high caliber service, profitability Provide store team with tools, coaching required to meet brand filter service standards Focus on sales, profitability; establish, maintain customer focused standards, set work pace, deliver store goals Provide vision, motivation to achieve goal Groom for succession, empower to excel Create, maintain high performance team and environment Attract, retain key associates in local market 01/2010 to 01/2011 Assistant Manager Company Name － City , State In partnership with management, increase YTD sales by 16% Managed and successfully groomed all stylist in the art of client outreach resulting in double digit growth Oversee the selling process, providing leadership and motivation to store management team, associates in achieving sales and volume goals Establish, maintains high performance service standards, to enhance the customer experience, actively seek input from customers to ensure consistent adherence to service standards Actively train, develop, coaches the team to achieve goals, while modeling sales focused behaviors, skills development that utilizes the available tools Manage, evaluate performance, ensuring that the store team clearly understand their roles, are focused on achieving goals Develop, retain direct reports, ensuring their readiness for increased responsibility and providing a bench of internal talent to fill open positions Oversee stylist development, empower the sales force to achieve selling goals through product knowledge, coaching, performance feedback Maintain knowledge of top talent in the market place, proactive recruitment to fill open positions 06/2009 to 01/2010 Stylist Company Name － City , State Developed and a maintained a strong client book which increased store revenue by 12% in 6 months YDT Maintained, developed loyal clients, exponentially increased client spend Developed, maintained a strong relationship with management, team members Demonstrated strong operational skills (managing stock rotations, transfers, and inventory) Top sales person in MaxMara Northbrook Promoted to Key holder in 2 months 06/1992 to 03/2007 Owner/ Designer/ Wholesaler/ High End Children's Apparel Company Name － City , State Turned a $2000 investment into a 1.8 million dollar business within 5 years of inception Concurrently operated 2 retail locations, manufacturing facility Successfully maintained, developed a loyal client following with exponential growth Designed, produced, wholesaled a private label collection with margins of 70% and higher Managed a staff of 48 Hired, trained staff to meet the business needs Developed and maintained strong vendor relations Recognized, introduced new designers into the market Recruited and maintained a loyal and highly motivated staff with a turnover of 10% or less Developed, maintained strong ties in the community by partnering in charity activities Sold business profitably in 2007 Education Bachelor of Arts : Graphic Arts/ Business Loyola University － City , State Minor Business/Jewelry design Fluent in English and Spanish Skills Microsoft Excel, Word, Power Point Trend analysis Ability to quickly adapt to changing markets Established track record of customer focused sales growth Ability to deliver results against goals build effective, motivated teams, foster teamwork, and demonstrate sound business judgment 20+ years related management experience Business Acumen Building Effective Teams Customer Focus Developing Direct Reports and Others Drive for Results Interpersonal Savvy Managing and Measuring Work Managing Vision and Purpose Motivating Others Problem Solving Ability to Asses People Consistently striving for excellence | APPAREL | 1,598 |
MEDIA ACTIVITIES SPECIALIST Summary Multi-Tasking Media Relations Results-oriented Strategic Initiatives Event Planning Writer & Editor Manager/Supervisor Flexibility Adaptable Highlights Greatly improved media coverage of press conferences and other events on campus Increased the frequency of newspaper, radio and television interviews featuring Chattanooga State administrators, faculty and staff Hosted popular television show that focused on campus and community events (1997-2004) Commissioned by local State Representative to produce a historical documentary on African American in the Tennessee Legislature from Reconstruction to Modern Times (2004) Created on-site Spanish language classes for Emergency Room personnel in local hospitals when Spanish speaking population began to expand in the area (1995) Accomplishments Led Chattanooga State to receive National Awards, the Bronze Paragon Award in 2012 from the National Council for Marketing and Public Relations (NCMPR) for Degrees That Work 1 & 2 in the Radio/Advertisement/PSA Series category Silver Paragon Award in 2011 from NCMPR for The Power of Achievement in the Electronic Viewbook category Wrote and produced 2010 NCMPR District level winners, Online Orientation in the Online Services category won the Gold Medallion ; The Early College Video in theCollege Promotional Video category won the Silver Medallion ; the five commercial series, Thanks , won the Bronze Medallion in the Video Advertisement/PSA Series category Experience 09/2013 to Current Media Activities Specialist Company Name － City , State Organize major campus events by overseeing security, media services, food services, and marketing. Notable speakers in the past have included Neil de Grasse Tyson, host of Cosmos: A Spacetime Odyssey, and theoretical physicist, Dr.Michio Kaku. Assisting academic departments with minor events such as conferences and speakers that require smaller venues. Create videos for various departments on campus for academic and recruitment purposes. 03/1996 to 08/2013 Marketing Coordinator Engaged in strategic planning with deans and department heads to increase enrollment and public awareness of new academic programs Utilized focus groups, surveys, and other market research and analysis tools to develop strategy Supported branding via press releases, copy for radio and TV ads, extensive website content and print ads, brochures, fliers, posters, and billboards Managed advertising budget for print and electronic media up to $500,000. Proofed and edited materials for publication Supervised staff of seven comprised of three graphic artists, three web designers, and the office manager Recruited and mentored students who represented the college at special events Wrote scripts and recruited talent for the College's radio and television commercials Worked with local production companies to create commercials for TV and radio Developed scripts for recruitment and instructional videos for various academic departments Produced a series of "How To" videos to guide students through the registration process for the Student Services department Commissioned by local state representative to produce a historical documentary on African Americans in the Tennessee Legislature Increased media presence at press conferences and other campus events Hosted television show that focused on campus and community events on cable channel dedicated to education Increased the frequency of newspaper, radio and television interviews featuring administrators, faculty, and staff members Designated as the contact for area journalists and served as spokesperson when needed. 03/1994 to 03/1996 Continuing Education Coordinator Created personal interest classes that appealed to and met the needs of the community. Recruited instructors, organized schedule, and marketed courses. Organized first Spanish language classes for ER personnel in local hospitals. Skills academic, ads, advertising, banners, brochures, budget, conferences, special events, market research, marketing, materials, newspaper, office manager, personnel, press, press releases, publication, radio, recruitment, scripts, strategy, strategic planning, television, website content Professional Affiliations National Council for Marketing and Public Relations (NCMPR) Tennessee College Public Relations Association (TCPRA) Lookout Chapter of the Public Relations Society of America American (PRSA) Advertising Federation Chattanooga (Ad Fed) Tennessee Screenwriters Association Education 1994 Master of Arts : Radio, Television & Motion Pictures University of North Carolina － City , State Radio, Television & Motion Pictures Writers Guild of America Internship, Star Trek: Deep Space 9 , Paramount Pictures, Los Angeles California, Summer 1993 1975 Bachelor of Arts : Human Services University of Tennessee － City , State Human Services M ortar Board Senior Citation, Academic Achievement Award; Academic Council; AASLF Outstanding Senior Award; Cheerleader; Campus Entertainment Board; Experiment in International Living trip to Italy Summer of 1973; Operation Crossroads to Africa travel to six West African nations during the summer of 1972; Resident Assistant 1975 Interests Writers Guild Board of Directors (2011-2012) Sanctified Sisters Performing Ministry, Executive Director and Founder Howard High School, Class of 1971, President and Reunion Chairperson 2001-2011) Murray Hills Neighborhood Association Board (2009-2011) Hillcrest Elementary School PTA, President (2009-2010) Moccasin Bend Council of the Girl Scouts of America, Leader, Brownie Troop 875 (2007-2009) | DIGITAL-MEDIA | 1,289 |
SOFTWARE ENGINEERING MANAGER Summary Experienced software engineer, and hands-on engineering manager with 20+ years of product development experience in broadcast media, and 10+ years of experience in leading development teams (20+ engineers), hiring (10+ offers, 40+ interviews), HR personnel procedures, performance reviews, and project transitions. Experience 09/2009 to Current Software Engineering Manager Company Name － City , State Visual C++, Windows, STL, OOP, MFC, threads, file maps, ATL, IPC, FTP, TCP, HTTP, XML, JSON, services, web services, REST API, SOA, media formats and standards, codec SDK and integration, MPEG-DASH, API design and documentation. BCD spinoff as Imagine in 2013) Nexio video servers and applications facilitate collaborative workflow in Nexio LAN with video servers, services and applications running in various nodes. Media comes from proprietary SAN or generic storage off NAS. Development and team management, Nexio servers' applications, Playout business unit: Relocated from IL to CA, took on larger role, and video server applications as well. Led team of 6 from Burbank, team of 8 from Naperville, and team of 8 (indirect report) from Beijing. Introduced peer reviews, repurposed components, and all 3 teams collaborated as one large team. Adopted Scrum since 2014 (ScrumMaster), team of 3 to 6 from Burbank; Naperville office closed in 2013. Team migrated source revision control to Mercurial / Jenkins, 30+ products. Recipient of "Reuse Innovation Award" for IP reuse, major factor to Server business unit turnaround. Released deliverables for Nexio Software Suite 6.0, 7.0, 8.0, Global Proxy Suite 2.5, 3.0, 3.5 Initiated, architected and executed SOA from concept to completion to facilitate decoupled UI clients, 2 web services and 10 services, and selected hands-on projects include: Hercules web service for web player solution based off MPEG-DASH Created C++ engine to process URI, handle sessions, and deliver segmented MP4 atoms (H.264, AAC) Provides dynamic HTML5 player page; JavaScript source based off dash JS. Supports multiple raster sizes and bit rates; "ready to go" and "just in time" sessions. Team helped with providing C# web service framework, CLI bridge layer, and device testing. Published functional, REST API, and URI specification document. JSON services on TCP stack using C++ as part of SOA Created API framework classes; multi-threaded server side socket classes. Created header only JSON parser on top of open source "rapid json" for SAX style reader. Developed new services: Content Manager, Helper, Picon, and Requestor. Evolved as services: Encoder, GPRX, Helios, MB, Scavenger, and Transcoder. Guided GPRX, Helper, and Requestor to completion. Published 10 JSON protocol API documents for 3rd party and in-house use. Content Manager service for primary-backup workflows Multi-threaded rules based engine to manage media contents between two domains. Architected and developed new UMID based solution (gen 2) for new workflow needs and scalability. Scavenger, Transcoder for low-res proxy management Needed solution to improve legacy products, required regular hand holding, remained escalated. Proposed new approach, teamed up, and successfully wrote two new 24/7 products. MediaBase DLL, desktop explorer for assets (C++, MFC) Guided to optimize original implementation for 200K IDs to meet storage scalability needs. Achieved constant UI performance under few milliseconds regardless of user operation. Proposed to introduce "dta-handler" architecture in ftp-server Approach helped to consolidate all media formats as one product build, and scalability. Team added one converter DLL per media container format for import and export. 11/2005 to 08/2009 Software Engineering Manager Company Name － City , State Development and team management, Nexio editing applications: Led team of 8 from Naperville, and team of 8 (indirect report) from Beijing. Hired, mentored and built core editing team to size of 8, and collaborated with expanded team in Beijing. Established development process document for consistent procedures and peer code review guidelines. Team established crash dump analysis procedures to help troubleshoot hard to repeat issues. Released deliverables for Video Editing Suite 2.5 Proposed architecture and teamed up to develop server integration modules for video broadcast workflows. 08/1997 to 10/2005 Principal Software Engineer Company Name － City , State Harris Corporation acquired Leitch) Architected, designed, and implemented fundamental DLL components for evolution of video editing product, and major projects include (C++, Win32, threads, GUI): Interactive playback architecture Media file reader and writer components, scalable decoder and encoder architectures. Video and audio rendering engines Hardware integration modules, critical part of business success in post-production space. Interactive picon and waveform drawing components 64-bit and Unicode migration of all modules with over 4 million lines of code. 08/1994 to 07/1997 Software Engineer Company Name － City , State DPS acquired Star Media; Leitch acquired DPS in 2000). Star Media, technology startup, created video editing software Velocity for post-production space, and developed projects include Project media management tools, Render Bank, and video effects. Education M.S : Computer Science Illinois Institute of Technology － City , State Computer Science B.E : Electronics and Communication Engineering National Institute of Technology － City India Electronics and Communication Engineering Products: http://www.imaginecommunications.com/products/playout/video-servers Skills API, Approach, ATL, audio, backup, broadcast, C++, CLI, com, CA, Hardware, concept, Content, clients, documentation, dynamic HTML5, editing, XML, FTP, functional, drawing, GUI, http, IDs, Innovation, explorer, IP, JavaScript, json, LAN, MB, C#, MFC, office, Win, Windows, 2000, migration, NAS, OOP, page, Proxy, rendering, SAN, Scrum, servers, specification, team management, threads, troubleshoot, Video, Video Editing, Visual C++, workflow, writer | ENGINEERING | 1,744 |
CORPORATE ADMINISTRATOR Summary Successful administrative professional with 15 years of experience. Skills Organized Detail oriented Efficient Prioritize multiple deadlines Work well independently Collaborate with others Software Microsoft Word Excel PowerPoint Outlook Adobe Acrobat Multiple project software websites General Clerical Type 75 WPM Multiline phones Experience Corporate Administrator January 2009 to January 2017 Company Name － City , State Light accounting/bookkeeping
Travel arrangements
Meeting agendas and minutes
Editing/Proofreading
Meticulously proofread
Ensure consistency in content
Structure
Revise for clarity
Review style format
Bidding Administration
Prepare "front-end docs"
Familiar with various loaning agency requirements
Know and able to carry out bid process from start to finish
Construction Administration Assist approximately 15 engineers in our water/wastewater department working on multi-million dollar projects. Requires great attention to detail while meeting multiple deadlines simultaneously. Specific duties include:. Document Processing - Proofread, revise, format, PDF, and produce master plans, planning studies, specifications and plans, technical memos, letters, meeting minutes, and O&M manuals for municipalities and cities. Bidding Administration - Distribute plans and specifications, maintain planholders' lists, issue and confirm receipt of addenda, and complete bid tabulations. Construction Administration - Prepare contract documents. Receive and return submittals and RFIs; maintain logs. Assisted approximately 18 engineers in the water/wastewater department working on multi-million dollar projects. Required great attention to detail while meeting multiple deadlines simultaneously. Coordinated with clients, contractors, subconsultants, and internal drafters to help keep projects running smoothly. Specific duties included:
Document Processing - Proofread, edited, formatted, PDF'd, and produced master plans, predesign reports, specifications, technical memos, letters, meeting minutes, and O&M manuals for municipalities and cities. Bidding Administration - Handled bidding phase from start to finish. Submitted public notice to newspaper for publishing; assisted in preparing, then produced and distributed plans and specifications; maintained planholders' list; prepared, issued, and confirmed receipt of addenda; and completed bid tabulation. Construction Administration - Prepared and reviewed contract documents. Received and returned submittals and RFIs; maintained logs. Before shifting my focus solely on project-related tasks for our water/wastewater department, I previously also provided general support to our firm. Additional tasks completed during this time included making travel arrangements; coordinating lunch and learns; and conference and workshop registration and tracking. Also responsible for the following tasks: Make travel arrangements and assign company vehicles. Download and log digital photos. Coordinate lunch and learns. Register engineers for conferences, workshops, and webinars. As part of the master specifications/standards committee, create monthly meeting agendas and minutes. Log, track, and implement master specification change requests. Answer and route phone calls. Distribute incoming mail. Prepare outgoing mail and UPS packages. Run company errands. Customer Service Representative January 2006 to January 2009 Company Name － City , State Provided full account servicing for the Sears Credit Cards Portfolio via incoming calls, including billing and payment inquiries and disputes, account maintenance, and lost/stolen cards. Consistently met and exceeded quality and sales goals. Administrative Assistant/Bookkeeper Addus HealthCare January 2000 to January 2003 City , State Completed monthly billing reports and Branch Manager's Report. Billed over $500,000 monthly to contracting state agencies and clients. Reconciled billing, posted payments to clients' accounts, and prepared deposits. Prepared and approved accounts payable bills. Created documents, spreadsheets, and monthly newsletters; included developing new spreadsheets for A/R and A/P purposes. Completed several processes of payroll. Assisted in planning company functions. Provided support to the area manager, branch manager, and 12 other branches throughout Washington and Oregon. Supervised part-time assistant. Education and Training Completed 45 credits in various courses including Logic, Ethics, Philosophy of Science, Precalculus, and C Programming. Boise State University － City , State High School Diploma Kuna High School － City , State Graduated with Highest Honors 3.97 Received Ambassador Award in Business Professionals of America. Skills accounting, accounts payable, Adobe Acrobat, A/P, agency, attention to detail, billing, bookkeeping, C Programming, Clerical, conferences, content, Prepare contract, Credit, clients, Detail oriented, Editing, focus, letters, Logic, Excel, mail, Outlook, PowerPoint, Microsoft Word, newsletters, newspaper, payroll, PDF, Philosophy, processes, Proofreading, quality, sales, specification, spreadsheets, phones, phone, Make travel arrangements, Travel arrangements, making travel arrangements, Type, websites, workshops | HEALTHCARE | 743 |
FITNESS INSTRUCTOR Summary Seeking a career as a Real Estate Professional; acutely focused on customer service and network building. Promptly develops vital relationships needed to operate as an effective Real Estate Salesperson. Highlights Excellent communicator Highly professional Proficient in Microsoft Office Skilled mediator Clean driving record Negotiations expert Experience Company Name City , State Fitness Instructor 04/2015 to Current To sign clients in and to be sure they are registered for class. To lead, instruct, and teach choreographed group fitness classes that thrive on motivation and proper queing with an emphasis on active listening. To demonstrate proper form and safety techniques in an effort to achieve and receive the best results. Company Name City , State Office Assistant/Server 03/2014 to Current Perform basic office duties being proficient MAC and PC, answer phones, emailing clients, scheduling events around seasonal calendar To make and reserve reservations for an even flow, to create an inviting environment that delivers quick and efficient service To serve customers in a fast-paced environment while being able to multi-task effectively with a pleasant demeanor and heart. Company Name City , State Wellness Coordinator/Group Instructor 10/2012 to 05/2013 To open Wellness Center, answering phones, scheduling appointments, creating monthly Newsletters, Calendar of Events for internal staff To communicate via intranet for VA employees, to send reminders for scheduled events To develop and maintain existing Excel Spreadsheets in an effort to track progress of trained staff members and new members. Education Associate of Arts : Management 2005 Mesa Community College , City , State , USA Bachelor of Science : Nutrition 2010 Kaplan University , City , State , USA Certifications Pure Barre Certified Instructor*AFAA Certified Group Fitness Instructor*
CPR/AED Certified Skills Appointment Setter, Multi-tasker, Adaptable, Microsoft Word, Microsoft Excel, Outlook, OneDrive, Excellent Phone Skills, Able to work in fast-pace high volume environment, Flexible, Productive and Efficient. | FITNESS | 806 |
LEAD ADMINISTRATOR Career Overview Personable, detail-oriented, proactive team-player eager to bring strong administrative skills and dedicated work ethic to a growing company in need of top-level support. Skill Highlights Macintosh and PC Microsoft Word, Microsoft Power Point, Microsoft Excel Google Drive, Word Press, GoDaddy Website Builder Data Entry Multi-tasking, Calm Conflict Resolution, Working Under Pressure Clear Written and Spoken Communication Research, Networking, Promoting Professional Experience Company Name November 2015 to Current Lead Administrator City , State Compose, distribute, and file contracts; design and create operations manuals to guide participants through app use; and follow up with contributing artists or curators through email to ensure that information is clearly understood Build contact profiles and update contact list information in Salesforce to support organization email lists Reconfigured/restructured/redesigned the filing system for streamlined use, making projects easier to both archive and find Anticipate and resolve questions through regular and clear communication with artists and curators about their projects, researching solutions for answers that are otherwise not readily available Initiate and facilitate the timely payment of artists, verify with executive director that they receive their payment, and update relevant financial records. Company Name March 2015 to June 2015 Chaplain Intern City , State Assessed spiritual, emotional, physical needs of people going through crisis within a hospital setting to provide emotional and spiritual support through active listening, advocacy, empathy, or prayer based on the needs of the individual. Company Name January 2015 to June 2015 Festival Coordinator City , State Enhanced the school's annual week-long arts festival by integrating it with the annual All Nations Banquet, rebranding the All Nations Banquet as the All Nations Food and Art Festival, advocating for the inclusion of the artistic Master's Thesis Capstone Cohort, coordinating student group involvement, and safeguarding event cohesion through brainstorming and development of a festival theme. Supported efforts for contracting poet Scott Cairns for a reading by recruiting academically informed panelists for discussion, planning a book signing, and coordinating a book sales table with artist's book publisher and a local book store. Conceptualized creative problem solving to cut expenses, secured department financial support, targeted allocation of funds, recruited volunteers, and tracked receipts in order to stay under budget and resolve all expenses at the conclusion of the festival. Company Name September 2014 to June 2015 Master's Thesis Art Project City , State Originated concept, then recruited and collaborated with fifteen volunteer artists of varying genres to produce a high-quality, multi-media artistic project. Utilized correspondence and verbal conversations with volunteers to develop clear project expectations, scheduled and confirmed meetings via Google Calendar, uploaded artistic media to Google Drive, and transferred information within agreed upon deadlines. Hospitality through provision of refreshments and expressed appreciation to ensure artist volunteers felt valued. Secured last-minute travel arrangements for an artist traveling from out of town when her own travel plans fell through. Company Name June 2014 to June 2015 Co-Chair of Fuller Arts Collective (FAC) City , State Established two FAC events every ten weeks through calendar event planning, coordinating space, catering, and advertising to provide student empowerment through connection and performance opportunities. Composed group news emails and scheduled social media posts to create a strong brand presence for FAC. Company Name September 2013 to June 2014 Worship Arts Intern City , State Expanded the role of the Worship Arts Department in engaging with various genres of art, designed an online form to streamline registration for a yearly artist showcase, and created a semi-permanent gallery. Initiated team meetings to ensure sensitivity and respect to church tradition in potentially controversial exploration of art and liturgy. Networked with and coordinated volunteer artists in curating their works for various art exhibits within the church. Mediated between the Worship Arts Department and various church departments to ensure a clear communication of ideas and to provide professionalism regarding church engagement with artists. Company Name August 2009 to September 2013 Barista City , State Served as integral member of a team that produced high-quality products under tight time constraints, with a focus on customer satisfaction; trained new team members to ensure they can perform necessary tasks at expected standards of service; inventoried and organized raw materials. Education Vanguard University 2009 Bachelor of Arts : Theatre Arts City , State GPA: summa cum laude, 2009 Member of Sigma Theta Delta English honors society Minored in English and Religion Fuller Theological Seminary 2015 Masters of Divinity : Worship Theology and the Arts City , State Brehm Scholar - The Brehm Center scholars show exceptional promise to be leaders in church, academic, missions or arts related vocations Skills Active Learner, Creative Problem Solving, Customer Service, Organizational Skills | ARTS | 2,292 |
DIGITAL MERCHANDISING ANALYST Summary Bring six years of experience across Marketing, Merchandising, Finance and Retail to help build strong cross-functional working relationships in order to enhance the profit and reach of Digital Marketing and Social Media to consumers. Experience Digital Merchandising Analyst 09/2014 to Current Company Name City , State Report on sales trends and observations
to influence merchandising decisions. Apply search term reporting and
SEO ranking results to improve overall website experience through
navigation, category levels and product detail pages (PDPs) Manage seasonal campaigns and ensure they are executed across email, social, affiliate,
indirect retailers, and verabradley.com Executes all omni-channel
promotions on verabradley.com. Manages the Digital Product Content
Coordinator to oversee all onsite search, SEO execution, navigation,
product attributes and search reporting Digital Merchandising Coordinator 08/2013 to 09/2014 Company Name City , State Managed data spreadsheets for product
pricing, product and sku level data/attributes, and taxonomy. Coordinated product descriptions and
photography requests for each season's launch. Supported affiliate channels, email marketing and creative team on product recommendations and photography Merchandised and analyzed web product performance and identified action items
Payroll Coordinator 05/2012 to 08/2013 Company Name City , State Managed time keeping system, worked directly with all managers on system or timecard issues
Assisted and processed biweekly payrolls for various pay cycles Trained 200 people on time keeping system and implementation of new modules
Implemented 5 different systems for conversion, upgrading, and improvement
Led training of managers and employees on new systems requirements and capabilities. Education and Training MBA: Marketing and Management March 2017 Indiana Tech City , State GPA: 3.8 Bachelor of Science : Business Management & Accounting May 2010 Huntington University City , State GPA: 3.35 Skills Vendor Relations: Invodo (product videos), BloomReach
(Merchandising Analytics), LoopCommerce (Gift Now), Olapic (UGC),
Certona (Suggested Selling Tool), Amazon (Amazon A+ Pages). Website Platforms: OCP (Site Manager), ATG (Oracle), Endeca Professional Skills: Email Marketing, Merchandising, Retail Marketing, Product Analysis, Social Media Marketing, Management, Digital Marketing, Styling, Excel, Project Management, Campaign Management. | DIGITAL-MEDIA | 1,301 |
ACCOUNTANT III Summary Energetic mother of 4 with 10+ years experience in high-level support roles. I am organized, professional and detail-oriented as well as a dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals in a timely manner. Effective, analytical approach to identifying and solving complex problems. Self-motivated with a strong work ethic with extensive bookkeeping, accounting and clerical knowledge. Experienced in A/P processes, managing vendor relations and great problem resolution capabilities. Highlights Strong organizational skills Sharp problem solver Courteous demeanor Energetic work attitude Meticulous attention to detail Results-oriented Self-directed Time management Education Computer Science Mountain State University － City , State , USA GED Ravenswood Annex － City , State , USA Business Education : Business Garnet Career Center － City , State , USA Microsoft Office Specialist - Word Microsoft Office Specialist - Excel Perfect Attendance A Honor Roll B Honor Roll General Studies Ravenswood High School － City , State , USA Accomplishments Customer Service Assisted & directed all associate staff at WV Department of Education concerning Vendor Registration to ensure that all information needed was completed properly and in accordance with state laws. Customer Service & Accountability Helped create an on-line reservation system for theWV Department of Education fleet (state owned cars) to ensure information such as user, mileage, maintenance and other pertinent information was compiled into a database for other state agencies to use for accountability purposes. Previous to this, the process was face-to-face, phone or email requests. Research Investigated any necessary information for proper billing concerning large bills after meetings occurred. It would entail using several sources such as meeting registration check -in, lodging bill and personal knowledge of meeting specifics to ensure that we were paying a true & correct bill. Multitasking Demonstrated proficiencies in face-to-face, telephone, e-mail, fax and front-desk reception within a high-volume environment. Administration Performed administration tasks such as filing, developing spreadsheets, faxing reports, emailing, copying and scanning documents for inter-departmental use. 1. Successfully planned and executed meetings, lunches and special events for groups of 10-1500 attendees. 2. Promoted to Accountant III after showing my hard-work, determination and ability. Certifications Microsoft Office Specialist - Word Microsoft Office Specialist - Excel Certificate of Accomplishment Typing Institute of America Skills Microsoft Office - Advanced knowledge and skill Typing speed of 62+ wpm with 97% accuracy Professional Experience 11/2009 to 10/2010 Accountant III Company Name － City , State http://wvde.state.wv.us/internaloperations/ Division of Student Services Internal Operations 1900 Kanawha Boulevard, East Building 6, Room 204 Charleston, WV 25305-0330 (304)558.2686P (304)558.2790F Phil Uy, Assistant Director Fiscal Office Extension 53411 Verified that information in the FIMS computer system was up-to-date and accurate. Organized billing and invoice data and prepared accounts receivable. Paid invoices once making sure the information was correct and complete. Identified and resolved system and account issues. Checked online car reservation system and made sure educator received the state car binder. 11/2009 to 10/2010 Secretary II Company Name － City , State http://wvde.state.wv.us/child-nutrition/ Division of Student Support Services Child Nutrition 1900 Kanawha Boulevard, East Building 6, Room 248 Charleston, WV 25305-0330 (304)558.2708P (304)558.1149F Richard Goff, Executive Director I worked in the Office of Child Nutrition and was assigned to work for 4 coordinators: Gloria Cunningham, Gus Nelson, Lynn Nehoda, Bekki Leigh as well as assisting others in the office, as needed. Made travel arrangements.Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and conferences. Responded to telephone and in-person requests for information. 02/2005 to 11/2007 Secretary II Company Name － City , State http://wvde.state.wv.us/osp/ Division of Teaching and Learning Special Programs Reading First 1900 K anawha Boulevard, East Building 6, Room 304 Charleston, WV 25305-0330 (304)558.2696P (304)558.3741F Jacqueline Veres, Secretary III-A I worked for the Reading First program, assisting 3 coordinators on a daily basis to ensure that they had the necessary tools to teach educators, complete school assessments, regular routine office tasks to fulfill the federal RF grant requirements and anything in between. Daily office needs such as answering the phones, routing calls, taking messages, corresponding via emails, filing out travel reimbursement forms, Planned and executed meeting for the Reading First Program. This entailed: Mail out letter inviting educators thruought the state of WV. Make a database to keep up with individual attendees for room reservation purposes and name tags. Assist in making the packets/binder/folders with information for the attendees. Set up a block of room at various local hotels for participants which required me to make a contract with the hotels. Search for a meeting location that was able to meet all needs of the meeting such as enough room for the amount of attendees, the right equipment for the type of meeting it was, the amount of rooms needed for the attendees, ect. A contract would then be made and i would work with the hotel to ensure that every thing necessary for the meeting was taken care of; from room setup such as sound/audio needs, to the number of tables/chairs, to the type of food that was to be served. | ACCOUNTANT | 1,871 |
FINANCE MANAGER/ OPERATIONS MANAGER Career Overview To obtain a full time position in Management Information Systems with emphasis on business analysis where I can demonstrate excellent leadership, business and team work skills to produce effective results. Qualifications Technical help desk experience Strong analytical skills Strong collaborative skills Document management Excellent problem solving skills Strong Communication Skills Customer needs assessment Requirements Analysis Requirements Gathering C++ Java CICS Windows Networks W-LAN Technical Support Switches, Bridges Software Development Life Cycle Systems Applications Systems Development Systems Implementation Systems Integration PC DOS Personal Computers Problem Analysis and Resolution Process Improvements Product Life Cycle Management Product Management Product Research Project Quality Control QA Quality and Productivity Improvement Technical Skills Skills Experience Total Years Last Used Accomplishments IT Training Successfully trained 25 employees to use new operating system. Network Security Planned, installed, maintained and optimized documentation of all LAN/WAN/VPN network hardware and software, security systems and communication links. Managed all clients network LAN/WAN hardware including routers, switches, load balancers and wireless networking equipment. Network Support Acted as first point of contact for all major technical issues, including power outages, system failures and disaster recovery. Oversaw infrastructure of three offices and acted as support for help-desk technicians and IT Department. Work Experience Finance Manager/ Operations Manager July 2004 to Current Company Name － City , State Oversees all aspects of the organization's quality or business improvement efforts, such as developing and administrating the program, training and coaching employees, and facilitating change throughout the organization. Responsible for establishing strategic plans, policies, and procedures at all levels so quality improvement efforts will meet or exceed internal and external customers' needs and expectations. Implemented a new sales-tracking POS system to replace a manual form writing process to increase efficiency. Provided employee training for POS system. Recruited, hired, trained, developed, and directed retail sales teams for two retail Wireless Nation dealer stores. Oversaw client relations, new account development, and customer service. Supervised administrative functions, inventory, cash flow, merchandising, and operations. Generated monthly and annual sales reports. Conducted ongoing staff development and personal growth planning for employees. Doubled annual sales by developing innovative and effective marketing programs. Created a team spirit within the stores that resulted in increased sales, long-term employees, and customer satisfaction. Achieved 150% of quota and grew number of customers by 200% within the first year as Sales Manager. Led sales calls with team members to establish sales and customer retention goals. Determined merchandise price schedules and discount rates. Monitored customer preferences to determine focus of sales efforts. Shared product knowledge with customers while making personal recommendations.Maintained friendly and professional customer interactions. Negotiated and closed contracts with Fortune 500 companies, including Sprint Wireless, T-mobile and AT&T. Computer Information Systems Specialist II September 1999 to July 2004 Company Name － City , State Administered the installation, configuration and continued maintenance of network equipment including servers, storage devices, routers, hubs, switches, and printers. Troubleshoots and resolves network connectivity and network related hardware/software problems. Processed an average of 20-30 inbound and outbound technical support calls. Reviews new hardware and software specifications and recommends products for procurement. Install, configure, and optimize network communication hardware and client software. Referred difficult issues to upper management while maintaining positive rapport with customer. Create users, assigns privileges, and provides ongoing user support. Researched issues on various computer systems and databases to resolve complaints and answer inquiries. Respond to connectivity related help desk requests. Maintained composure and patience in face of difficult customer situations. Runs backup and recovery operations. Provides support and assistance to staff. Resolved customer complaints and concerns with strong verbal and negotiation skills. Displayed courtesy and strong interpersonal skills with all customer interactions. Completes archiving of network data and completes appropriate documentation. Collaborates with teachers and coordinators to assess and evaluate educational software to project future needs. Built and maintained successful relationships with service providers, dealers and consumers. Education and Training Masterof Science : Information Systems , 2016 Bowie State University － City , State 4 .0 GPA Bachelor of Science : Information Systems , 2001 University of Maryland, University College － City , State Coursework in Software Engineering and Hardware Systems Coursework in Distributed Computing, Networks and Databases Skills administrative, backup, cash flow, coaching, hardware, client, client relations, customer satisfaction, customer service, documentation, help desk, hubs, inventory, marketing, merchandising, network, policies, POS, printers, procurement, quality, quality improvement, retail, retail sales, routers, sales, servers, staff development, strategic plans, switches, user support, employee training | FINANCE | 1,546 |
INSTRUCTIONAL DESIGNER Professional Summary An instructional design position working in a medium to large company focused on developing and conducting quality programs for customer training or internal operations requiring an analytical and thorough person with the ability to To contribute to developing and implementing training programs and materials for customers and employees to improve their efficiency while enhancing the company's image and building the company's growth. Instructional Design, Program Development, Program Evaluation, Needs Assessment, Storyboarding, Learning Analysis, Writing Objectives, LCM, Mapping Management, Supervision, Administration, Budgeting Training, Presentation Development, Public Speaking, Customer Service Familiarization with SCORM, ADDIE Interned at General Dynamics Information Technology Skills Budgeting and finance Project management Strong verbal communication Conflict resolution Extremely organized Team leadership Data management Process implementation Client assessment and analysis Staff development Work History Instructional Designer , 01/2014
to Current Company Name – City ,
State Key Accomplishments. Successfully designed WBT course; Rating Veterans Service Representative (RVSR), for the Veterans Benefit Administration (VBA). Successfully designed WBT course; Basic Acquisition 101, for the Defense Acquisition University (DAU). Food & Beverage Director , 01/2013
to 01/2014 Company Name – City ,
State Key Accomplishments Created jobs aids Successfully trained all staff in compliance with State Food code Successfully trained all staff in compliance with Food vendor requirements Successfully monitored and maintained Federal and State Lunch program requirements. Food & Beverage Manager , 01/2012
to 01/2013 Company Name – City ,
State Key Accomplishments. Successfully trained all staff in compliance with State Food code. Design, planned and implemented soft skill training programs. Manager , 01/2011
to 01/2012 Company Name – City ,
State Key Accomplishments. Partnered with Rosen College to host internships from the college. Successfully developed, managed and implemented catered and special events. Food & Beverage Manager , 01/2010
to 01/2011 Company Name – City ,
State Key Accomplishments Assisted in designing and implementing a comprehensive training program that increase positive guest comments by over 10% Successfully integrated and managed other leaders in training of staff Successfully implemented on boarding touch points for new hires reduced turnover by 80% Designed and implemented on boarding and mentoring program for transitional employees Tutored employees in utilizing their individual development plan as a tool for professional development. Facilitated, trained and certified both exempt and non-exempt personnel in Serv-Safe Organize, updated and maintain files and records of training programs Analyze, summarize and submitted reports with results of the training programs conducted Perform reviews and appraisals for the trainees as the result of their trainings. Training & Educational Consultant , 01/2009
to 01/2010 Company Name – City ,
State Key Accomplishments. Co-project manager for Kee-Wee Family Entertainment Center, concentrating on service training, dining room design, food and labor costing and interviewingand sourcing employees. Assisted in implementing time lines and checklist help reduced redundancy cost by 5%. Developed and implemented training manuals and establishing SOP's. Sales Support Manager , 01/2008
to 01/2009 Company Name – City ,
State Key Accomplishments Facilitated guest service skill training which included conflict resolution, non verbal communication, etc by facilitating multi day experiences for sales support staff improved guest satisfaction scores by 7% Designed and put into action job descriptions for Sales Support Staff Facilitated Food Handler certification classes for F&B staff mandated by the State of Florida achieved 100% successful completion rate Coordinated with Subject Matter Experts and senior leadership and put into action English as a Second Language classes improved communication with both internal and external guests. Instructor/Manager , 01/2006
to 01/2008 Company Name – City ,
State Key Accomplishments Successfully capitalized the Le Cordon Bleu brand and marketed the student operated restaurant and increase revenue by 24% by utilizing radio and print media Facilitated, assessed, coached, developed, planned and implemented learning programs for students transitioning to the food service industry, learning included wine service, guest recovery, different styles of service, POS, handling of difficult guest etc. graduation rate exceed 96% Utilized the total facility to maximized blended learning techniques such as instructor-led learning, professional symposiums, field and self-study, and workshops Independent consultant to Volcano coffee shops, facilitated classes on customer service learning included, the financial impact of service, customer expectations, attitude, personality styles, listening skills etc. positive guest comments increased by 15% Successfully utilized Joomla LMS in curriculum aided in graduation rate of 96% Successfully installed Open Table program resulted in an increase of 18% guest penetration to restaurant Successfully developed and started a Catering Club for the students interested in that industry resulted in over 75% of the students elected to enter that industry as their internship elective. Revenue Operations Manager , 01/2004
to 01/2006 Company Name – City ,
State Successfully administered the start up the Café at the Orlando Culinary Academy, this included, menu design and costing, creating and implementing standard operating procedures, vendor negotiations etc. Recognized as a strong communicator and leader and was bestowed with the Corporate Customer Service Award Implemented quick/counter service to the curriculum, this included learning on POS, cash handling, listening and non verbal communication skills, up-selling, etc., graduation rate exceed 96% Created and put into practice training manuals for the learners, which included opening and closing procedures, operating and cleaning of equipment etc. Collaborated with other educational institutions in formulating a business plan similar to the OCA cafe model i.e., installing student operated food venues on their campuses Utilized various media tools to market the Café such as print and the e-Media increase penetration by 30%. Intern , Company Name – City ,
State Key Accomplishments Selected to Decision Review Officer (DRO)curriculum development team Completed Learning Analysis Report for the DRO project Successfully reviewed Veterans Benefit Administration (VBA) Training and Performance Support System (TPSS) storyboards and VBA's LMS (Learning Management System) functionality and identify any discrepancies and functions that would initiate actionable items that needed to be addressed Successfully evaluated technical competences by mapping the competences to the VBA provided Task Analysis reports Effectively revised Life Cycle Maintenance (LCM) for assorted VBA training courses based on Section 508 requirements Successfully re-wrote VBA's assessments in six courses based on Section 508 requirements for the VBA Created matrices for three VBA web-based courses (Loan Technician, Loan Specialist, Public Contact Representative) mapping how task for each course link to knowledge, skills, aptitude and competencies Effectively reviewed storyboards for construction, errors and ensured storyboards meet designed conventions for projects, e.g. prompts, bullet points and links Collaborated with SMEs to develop course curriculum for the DRO project Effectively collaborated with HPT s and SMEs to develop the DRO curriculum. Analysis and design activities include creating design task flow charts, narratives, and SME interview questions. Education Bachelor of Science : Florida International University - City ,
State Masters of Instructional : System Design ,
UCF - City ,
State System Design Affiliations Member of ASTD
Member of ISPI
Member of NEA Skills administrative, Adobe, Adobe Acrobat, Photo, Photo Shop, Basic, business plan, cash handling, charts, closing, Communication Skills, conflict resolution, consultant, curriculum development, Customer Service, designing, English, special events, financial, instructor, Instructional Design, leadership, listening, Managing, market, mentoring, Microsoft Excel, Microsoft Power Point, Windows, Microsoft Word, negotiations, communicator, personnel, POS, print media, quick, radio, selling, Sales Support, SOP, Task Analysis, Technician, training manuals, training programs, VBA, verbal communication skills, verbal communication, Video, workshops | DESIGNER | 148 |
INSIDE SALES REPRESENTATIVE Experience Company Name March 2012 to Current Inside Sales Representative City , State Currently selling the suite of OpenTable products to an assigned territory with a concentration in Chicago, Minneapolis, and Milwaukee. Utilize a consultative approach to communicate the features and benefits of OpenTable products and services. Effectively meet sales results by various means such as cold-calling, presenting at company sponsored seminars, following up on company provided leads, meeting in person with restaurant owners, and networking with field representatives along with leveraging customer service into upselling opportunities. Solid understanding of OpenTable Electronic Reservation Book and its competitive advantages. Met or exceeded monthly, quarterly, and yearly quota for calendar year 2012(125%), 2013(108%) and 2015(100%). Proficient understanding of salesforce.com CRM application and pipeline management. Promoted to Sales Representative from Sales Coordinator within first 6 months of employment. Company Name August 2009 to February 2012 Asset Manager City , State Managed a $50M portfolio of real estate properties. Represented investors, developers and business owners in leasing residential and commercial space. Increased company profile with existing client base while networking extensively to forge new alliances to provide multi-faceted real estate services. Financial reporting and owner summaries for 700 units of mixed multifamily and commercial properties. Developed and negotiated specific project plans for new builds and remodels. Weekly property evaluations including special project coordination. Managed and trained a team of 6 sales, maintenance, and housekeeping personnel. Organized, hosted and led company sponsored events. Company Name February 2008 to May 2009 Property Manager City , State Represented preferred developers and multi-unit operators including The University of Canterbury, New Zealand. Directed and managed a portfolio of 100+ units of university housing. Residential lease negotiations. Rent collection and financial reporting to operators. Updated new and expired documentation as needed. Company Name August 2005 to February 2008 Business Banking Specialist City , State Responsible for managing and retaining existing relationships and generating new business in the Business Banking market segment. Cross-sold bank products, executed strategies with calls and site visits; provided needs assessment, customer qualification and meeting follow-up to maintain, enhance and expand customer relationships. Serviced the credit and non-credit financial needs of existing clients. Personally interviewed applicants, and closed various types of SBA loans. Managed all aspects of location and cultivation of new deposits and loans. Analyzed call logs and sales numbers in compliance with targeted sales quotas. Education Colorado State University May 2014 BA : Business Administration Management City , State Business Administration Management Skills approach, Banking, benefits, Book, cold-calling, competitive, credit, client, clients, customer service, documentation, features, financial, Financial reporting, managing, market, needs assessment, negotiations, networking, personnel, presenting, project coordination, project plans, real estate, selling, Sales, salesforce.com CRM, seminars | BANKING | 2,256 |
EXECUTIVE CHEF Professional Summary A Dynamic and accomplished catering and food service professional with prior work in social and corporate markets. Notable successes in large scale event planning, food production, food preparation and menu development. Currently seeking a management position in food service. Skills Conflict Resolution Leadership Skills Staff Training Premier Ordering FMS(Food Management Systems) Hospitality Suite Payroll and scheduling ServSafe Certification High energy Vendor relations Sysco/U.S Foods Performance assessments Menu planning Problem-solving Strong work ethic Work History Executive Chef 06/2016 to Current Company Name – City , State Inventoried food, ingredient, and supply stock to prepare and plan vendor orders. Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews. Incorporated customer feedback in the experimentation and creation of new signature dishes. Monitored linework processes to ensure consistency in quality, quantity, and presentation. Generated employee schedules, work assignments and determined appropriate compensation rates. Ensured personnel safety, kitchen sanitation and proper food handling or storage. Planned promotional menu additions based on seasonal pricing and product availability. Executive Chef 01/2015 to 03/2016 Company Name – City , State Consistently verified that kitchen staff followed all recipes and portioned serving guidelines correctly. Actively participated in staff meetings and operated as an effective management team leader. Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction. Worked with nutritionist and doctors to develop proper meals for patients with special needs. Responsible for weekly cleaning schedule and submitting cleaning reports to management. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Executive Chef 08/2012 to 01/2015 Company Name – City , State Collaborated closely with the Food and Beverage Director to conduct staff meetings and resolve service, product and personnel issues. Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Established and maintained open, collaborative relationships with the kitchen team. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Enforced appropriate work-flow and quality controls for food quality and temperature. Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly. Responsible for managing food production for a high volume $15 million account. Sous Chef/Interim Executive Chef 01/2009 to 08/2012 Company Name – City , State Inspected dining and serving area to ensure cleanliness and proper set up. Instructed cooks and other staff in the preparation, cooking, garnishing and presentation of food. Responsible for managing food production for a high volume $3 million account. Responsible for managing employees in the BOH and the FOH daily. Experience managing branded retail locations. Responsible for keeping up with inventory levels & ordering products in compliance. Assisted with training other accounts in the area with the new FMS system. Developed menus, pricing, and special food offerings to increase revenue and customer satisfaction. Effectively managed a kitchen staff for banquets, catered events. Kitchen Supervisor 06/2005 to 06/2009 Company Name – City , State Delivered quality service by providing a warm and welcoming environment. Maintained clean dining room, lobby and service areas at all times. Ensured compliance with relevant regulatory employment rules and standards. Updated daily logs, computer tracking systems and other relevant documentation. Operated all kitchen equipment adeptly. Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation. Kitchen Manager 06/2005 to 08/2008 Company Name – City , State Responsible for the ordering of food and service products. Created and implemented a HACCAP program for food safety. Created and implemented an inventory program to assist restaurant with ordering organization. Managed food production and managed kitchen staff. Trained staff on proper cooking procedures as well as safety regulations and productivity strategies. Security Police/E4 Senior Airman 05/2000 to 10/2005 Company Name – City , State Commanded operations post, including personnel, weapons and equipment. Coordinated training schedules and filed crucial administrative paperwork. Led military police teams in support of battlefield operations. Certifications ServeSafe Certified Focus on portion and cost control Knowledge of Food Service Management Focused and disciplined Conflict Resolution techniques Knowledge in Premier Ordering Assisted with training & roll out of FMS 4.0 Featured in Entertaining with Sodexo Mediterranean Culinary Creations Kitchen staff training Education Associate of Arts : Culinary Arts 2005 Savannah Technical University -
City ,
State Majored in Culinary Arts Minored in Sanitation Graduated with 3.5 GPA Graduated in Top 10% of Class Food Preparation, Kitchen Management, Patisserie and Confectionery, International Cuisine : 2002 United States Air Force -
City ,
State Security Police/Culinary Course work in leadership skills. Emphasis training with Military Police. Skills administrative, Premier, Conflict Resolution, cooking, cost control, customer satisfaction, Staff Training, Focus, food safety, Inventory, inventory levels, leadership, Leadership Skills, team leader, Director, managing, Market, meetings, weapons, personnel, Police, pricing, producing, purchasing, quality, receiving, retail, safety, work-flow Additional Information Accomplishments Contest Winner in the 2011 Entertaining Mediterranean with Sodexo New Recipes Contest. Catered The 2013 Kentucky Derby Two time Legendary Service Award Winner First to receive a double gold score on National Food Service Audits for two years straight. | CHEF | 1,418 |
HOME HEALTHCARE TECHNICIAN Summary Certified Nursing Assistant with 3+ years work in fast-paced environment handling confidential paperwork, administering medication and providing quality patient careHardworking, skilled at wound care, mobility assistance and charting. Highly flexible and willing to work all shifts. E xperience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate. Home health care and hospice care settings. Established record of reliability and creating positive rapport with patients, family and staff. Currently certified with National Health Association. Six years experience with physically disabled client. Monitored vital signs, assisted with feeding, bathing/grooming, positioning and range of motion exercises. Looking for a permant care position, with a health care facility that I can stay with and give my time and skills to. Skills Clinical training Strong medical ethic Enthusiastic caregiver Extensive medical terminology knowledge Practiced inpatient and outpatient caregiver Patient/familyfocused Blood Withdrawal certification Abides by infection control standards Flow sheet charting skillfulness CPR/BLS certified Talent in obtaining/charting vital signs Patient positioning understanding Qualified in specimen collection/processing Abides by infection control standards AED certification Problem resolution ability Medical Assisting specialist Quality control procedures Strong organizational skills Active listening skills Courteous demeanor Energetic work attitude Inventory control familiarity Adaptive team player Results-oriented Self-directed Excellent communication skills Computer-savvy Strong problem solver Resourceful HIPAA compliance Trained in grooming and bathing assistance Valid AL driver's license Medical terminology knowledge Calm and level-headed under duress Accomplishments Clinical Skills. Monitored patient's respiration activity, blood pressure and blood glucose levels in response to
medical administration. Properly bathing, dressing and assisting patients with their daily living routines. I get alone with people very well in all kinds of situations. I keep very good notes of things I have done and what the out come is, and if any concerns the patient might have that I need to get answers for. Experience September 2015 Company Name City , State Home Healthcare Technician I am currently working full time as a home health Patient care technician, I am looking for a position in a
medical center or office setting. They currently do not offer benefits, and no paid holidays and no paid vacation. I would like a full time position, with benefits package. April 2015 to May 2015 Company Name Professional ExPerience Certified Nursing Assistant with home health care and hospice care experience. Proven record of
reliabitity and strong ability to establish rapport with patients, family and staff. Also Certified in
Phlebotomy, EKG and CPR. March 1998 to July 2002 Company Name City , State Admitting Clerk I Emergency Room Clerk I loved my job at Carraway because people needed someone who understood the problems they were
having and not judge them. I interacted with not only the patient but the Nurses and Doctors also the
families of the patients. Some of these families were recieving the worst news of their lives, some were
getting wonderful news, so I was there to celebrate and to morn or just for them to lean on for a moment. February 1989 to March 1993 Company Name City , State Certified Nursing Assistant I cared for residents of all ages, helping with their daily activities such as bathing, dressing, oral care,
excerise. I cleaned the room, changed the bed linens, dusted, put things away for them. I would read to
them, help them with anything they needed help with. Education and Training 2015 Jeremiah's Hope Academy City , State , United States Patient care tech./ EKG Tech., Phlebotomy Tech. This program taught me Patient care technician with Phlebotomy, EKG and BLS CPR. I did very well inall my classes and in my clinicals I also was taught extensive medical Technology. Also teaching me that heathcare is very inportant in everyones daily lives. Wallace State Community Ccllege City , State , United States Paralegalisum I did not graduate because my husband and I had parents that got very sick, so I had to stop school and take care of our parents. While doing this I realized I wasnted to go back into the medical field so I could make a difference. 1993 Dora High School/ Wallace Community College City , State , United States GED : General Studies General Studies. I went to Dora High School in 1978 but did not return. I then took my GED and achieved that in 1993. Skills Patient-focused care, Compassionate and trustworthy caregiver , Detail-oriented , Effectively interacts with patients and families, Charting and record keeping Medical terminology Time management Wound care | HEALTHCARE | 692 |
INTERN Professional Profile As a results driven fitness trainer and coach with more than 4 years of relevant experience in the fitness field; I maintain a passion for developing programs that improve fitness, improve stamina, and develop healthy living styles. My strong customer service skills, written and oral communication abilities, and organizational attributes will help me advance in a fitness and wellness based career. Qualifications Proficiency in Microsoft Word, Excel, and PowerPoint Quick learner Training and development Results-oriented Client-focused Customer Service Sales Relevant Experience Corporate Wellness Assisted completing assessments for 4 corporate wellness companies in the Denver area. Documentation Wrote and edited documents to keep team informed on policies and procedures. Marketing/sales Implemented online marketing strategies which resulted in 15% growth of customer base. Experience January 2017 to April 2017 Company Name City , State Intern Shadowed personal training sessions, group fitness classes, corporate wellness clients, and new client testing. Designed 10 daily workouts to be stored in the Inward Fitness library to be given out to clients. Created and executed a 30 day fitness challenge for clients of the gym. Proposed outside educational events to do a sports clinic at. Planned and executed a fitness presentation to the staff. September 2015 to January 2017 Company Name City , State Fitness Coach Worked one-on-one with online clients, personal training clients, and coached both small and large
group fitness classes. Designed and implemented training and nutrition schedules based on client's fitness assessments, in
order to achieve their fitness goals and optimal results. Energetically guided clients in solo and group exercise activities, taking into account individualized
physical limitations. Assisted the owner with facility marketing, membership sales, and member engagement. Was highly
involved in the social media aspect of the facility which included Facebook and Instagram. September 2013 to June 2016 Company Name City , State Group Fitness Instructor Demonstrated leadership capabilities at the front of a class while making it a safe and enjoyable
fitness experience, while ensuring member retention. Met participants before and after class to answer questions and maintain a positive exercise
experience. Established organizational skills in creating and preparing combinations to be taught within the parameters of the format. Represented a high degree of energy and endurance to complete each fitness class in its entirety. September 2011 to June 2016 Company Name City , State Group Fitness Instructor Developed, organized, and taught group workouts for members that included various aerobic
and weight training routines. Prepared teaching area for each class and organized all equipment at the end of each class. Guided beginner, intermediate, and advanced fitness classes. Demonstrated a solid knowledge of workout routines based on appropriate skill levels. July 2007 to Current Company Name City , State Technical Specialist II Ensure accurate and timely reconciliation of client accounts in order to provide clients and
branches with all of the reporting information for their investments. Provide superior customer service to our clients to support the firm's objectives. Contribute to an inclusive team oriented work environment to maximize team
productivity. Continuously seek and determine ways to identify opportunities to improve processes for
internal Oracle reports. March 2004 to August 2007 Company Name City , State Customer Service Manager Exercised general supervision of the staff to ensure all functions are performed in accordance
with established guidelines and procedures. Was a member of the elite training program which involved the training, motivation, and monitoring of direct reports. Performed monthly, quarterly, and yearly audits of the branch in order to stay in compliance. Diligently stressed quality customer service and sales quotas to each associate. Education 2017 Missouri Baptist University City , State Exercise Science Bachelor of Science 2017 Missouri Baptist University City , State Exercise Science Master of Science Master Certificate in Exercise Science 2005 St. Louis Community College City , State Business Administration Associate of Arts Affiliations Member, United Way of St. Louis - Edward Jones Division (2010 - 2017) Certifications Certified AFAA Group Fitness Instructor,
Certified AFAA Mat Pilates Instructor, Certified Spin 360 Instructor,
CPR and First Aid Certification Skills Exercise Science: Online coaching, good teaching and instructional abilities, CPR and First Aid, macro counting, Corporate Wellness assessments, ability to motivate others, and desire to promote all aspects of health and wellness. Other skills: Microsoft Word, Excel, PowerPoint, Oracle, sales, customer service, investments, organizational skills, process improvement, enthusiasm and energy, and excellent interpersonal skills. | FITNESS | 818 |
ENGINEERING INTERN Personal Summary Age -22 years Permanenet Residency of Australia and New Zealand Citizen Currently Living in Sydney Australia . Knowledge Base C/Python R STK CATIA ANSYS LaTeX SolidWorks Microsoft Office Microsoft Project Academic Background High School Diploma , MATHEMATICS,PHYSICS,CHEMISTRY,ENGINEERING 2012 NORTMEAD HIGH SCHOOL － City , State , AUSTRALIA
Ranked 1st place in 2
Unit Mathematics, Physics, Chemistry and Engineering Studies
Ranked 3rd place in
Extension 1 Mathematics and English Advanced
Received 2nd highest ATAR in school
Bachelor of Science , BE Bachelor of Engineering (Honours) (Aerospace) 2017 UNIVERSITY OF NEW SOUTH WALES (UNSW) － City , State , AUSTRALIA
Maintained Distinction WAM of 79.42 in
final 2 years of university Obtained High Distinction and
Distinction results in some of the most advanced 3rd and 4th year subjects in
the engineering faculty such as:- (Dynamics of Aerospace
Vehicles/Avionics, Finite Element Methods, Aerodynamics, Professional
Engineering and Communication and Thesis using MATLAB programming
)
Certifications and Credentials
Scrum
Fundamentals Certified Data
Science Fundamentals Certified Oracle
SQL Developer Advanced
SQL: SQL Expert (under progress)
Experience Engineering intern Feb 2017 to Apr 2017 Company Name － City , State Achievements. Collaborated with a team of engineers of different fields with the goal of creating technical solutions for product concerns raised by customers and produced test record documentation containing solutions for customers. Contacted customers directly to verbally convey test result and explain solution procedure along with the written documentation. Successfully independently scoped business opportunities through technically analysing possible options and presented information to the company Director. Independently and autonomously researched FAR regulations to successfully create test record sheets containing correct load values and test methodology for structural load testing on seats in aeromedical transport vehicles. Quickly learned about production article conformity procedures taught by CASA regulatory authorities and applied knowledge and techniques to autonomously measure articles with appropriate measuring equipment and tools in strict timeframes. Reported nonconformities and provided recommendations for modifications directly to the design engineer. Built, tested and verified products through performing functional and qualitative inspections to discover faults and issues in production articles. Deduced failure modes in items that undergo structural load testing using problem solving skills and analytical skills using Finite Element ANSYS software. Independently created equipment supports that are integrated on safety barriers through analytical and CAD-assisted design and through construction using mechanical engineering methods, tools and equipment. Desoldered and soldered electronic components onto circuit boards to rapidly create multiple fully functioning LED lights used in electronic medical equipment. Sales Representative May 2016 to Jan 2017 Company Name － City Efficiently recorded Sales Orders and Purchase Orders of fire and warning systems, Down lights, electrical fittings and cameras. Displayed excellent customer service skills and interpersonal skills through communicating with Australian and International customers over the phone to provide information on products and maintaining regular email and phone contact with customers. Collaborated with the sales manager to provide updates on progress of accounts. Prepared and followed up on customer quotes, turned leads into appointments. Provided training for customers to ensure they efficiently clean, correctly use and maintain the company's product and applied a regular follow-up process. Maximizing every sales enquiry through up-selling to new customers and identifying sales opportunities from basic repairs and maintenance to existing customers and ensuring all email and telephone enquiries are answered within 20 minutes. Displayed ability to focus in high pressure environments from calmly handling customer complaints. Showed flexibility through collaborating with the administration team at demanding times to complete administrative tasks and update records. Demonstrated attention to detail through utilizing time management skills from setting goals, prioritizing tasks and creating schedules to work to strict deadlines. Tutor Feb 2016 to May 2016 Company Name － City , State Tutored students in one-on-one classes and in group classes using effective teaching techniques to help students ranging from year 1-12 with their difficulties in science, mathematics, physics, chemistry and English. Provided assistance to students ranging from year 1-12 in fast-paced homework help classes. Mechanical Design Engineer Aug 2015 to Jul 2017 Company Name － City , State Shared the responsibility of designing a CubeSat as the leader of the mechanical design team for entry into the Canadian Satellite Design Challenge (CSDC) in SolidWorks, which was structurally tested in ANSYS and 3D printed upon completion of design. Communicated with teams of other fields using JIRA. Involved in constructing a Mars Rover for entry into the European Rover Challenge (ERC). Led the mechanical team in designing a Gimbal gyroscopic testbed for a Reaction Wheel System in SolidWorks that was displayed to future students in the form of a 3D printed model. Trained new members of the mechanical team on using SolidWorks and taught thermal, electrical and structural concepts. Memberships BLUEsat (Basic Low Earth Orbit UNSW Experimental Satellite) Group Engineers , Australia Achievements
Shared
the responsibility of designing a CubeSat as the leader of the mechanical
design team for entry into the Canadian Satellite Design Challenge (CSDC) in
SolidWorks, which was structurally tested in ANSYS and 3D printed upon
completion of design. Communicated with teams of other fields using JIRA Involved
in constructing a Mars Rover for entry into the European Rover Challenge (ERC) Led
the mechanical team in designing a Gimbal gyroscopic testbed for a Reaction
Wheel System in SolidWorks that was displayed to future students in the form of
a 3D printed modelTrained new members of the mechanical
team on using SolidWorks and taught thermal, electrical and structural concepts
Community services Social Support and Youth Services Volunteer at Karabi community & Development Services, Wentworthville ,Sydney AUSTRALIA
October 2016 and on-going Achievements Displayed passion for social service and support through teaching, facilitating and setting up activities and events for the elderly, people with disabilities and children
Provided assistance in administration and creative work in office
Facilitating and supervising youth in school holiday programs Personal Interests and Hobbies
Traveling | Tennis
| Hiking | Statistics | CAD & 3D drawing | Aircraft | Spacecraft |
Astronomy
| ENGINEERING | 1,732 |
CHEF OWNER Executive Profile A combination of specialized training and professional experience results in excellent qualifications as an EXECUTIVE CHEF, SOUS CHEF AND CHEF. Highly skilled in a variety of cuisines, including: Italian, Peruvian, Mexican and Fusion. Possess outstanding interpersonal, communication and training skills. Excel in creating quality cuisine within budgetary cost controls. Flexible, with the ability to achieve in both first-class fine dining and high volume operations. Develop and motive a highly productive team. Received professional training from five Certified Master Skill Highlights Small business development Leadership/communication skills Product development Business operations organization Budgeting expertise Negotiations expert Employee relations Self-motivated Customer-oriented Fluent in [spanishCommunicates effectively Event planning Listening skills Exceptional multi-tasker Hospitality expertise Core Accomplishments Reduced number of guest complaints by <80> percent. Successfully managed a kitchen staff of 40+ employees during high volume dinner services for more than 500 diners each night.Expanded [menu items] line to includeIncreased sales by 50% by rolling out a revamped social media marketing initiative., which nearly doubled sales in one year. Professional Experience 01/2010 - 09/2012 Company Name － City , State Chef Owner Management of all financial and personnel records. Recruit, interview and train staff while ensuring health and safety standards. Development of marketing strategy responsible for doubling the sales in one year. Received over 300 outstanding reviews on Yelp.com. 01/2007 - 01/2009 Company Name － City , State DIRECTOR OF CULINARY ARTS Train and manage kitchen personnel, supervise/coordinate all related culinary activities; estimate consumption and requisition or purchase food; select and develop recipes; standardize production recipes to ensure consistent quality; establish presentation technique and quality standards; plan and price menus; ensure proper equipment operation/maintenance; and ensure proper safety and sanitation in kitchen; oversee special catering events; and offer culinary instruction and/or demonstrate culinary techniques; responsibility for hiring, discipline, performance reviews and initiating pay increases. 12/2003 - 12/2006 Company Name － City , State Execute Sous Chef Oversaw all aspects relating to culinary operations including kitchen supply and inventory, maintaining government regulations, and monitoring customer satisfaction. Menu development as well as food preparation. Food and Nutrition Department. Oversaw all procedures and development with Executive Chef menus and recipes, including Special VIP Events. Oversees 3,000 meals at day, full service cafeteria and all catering events. 11/2001 - 12/2003 Company Name － City , State Food Service Director Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.Scheduled and directed staff in daily work assignments to maximize productivity.Efficiently resolved problems or concerns to the satisfaction of all involved parties.Continually monitored facility and took appropriate action to ensure food quality and service standards were consistently met. Education 1994 Los Angeles Culinary Instituted － City , State , u.s.a Associate of Arts : Culinary Arts Courses in Hospitality and Restaurant Management Additional Information Open to Negotiation | CHEF | 1,423 |
ENGINEERING ASSISTANT Summary Knowledgeable Engineering Superintendent well-versed in supporting projects and managing related documentation. First-rate multitasker, problem-solver and organizer with methodical and thorough approach. Proficient in power Points and Word Documents. Skills Administrative support AP Critical thinking Doors Engineer Senior Management Forms Functional Leadership Machinery Navy Oil Organizational Pearl Personnel Personnel management Pick Problem solving Progress Project management Proposals Quality assurance Repairs Reporting Requirement Switches Time management Troubles Technical review Blueprint understanding Project support Document control Engineering operational functions SharePoint Manufacturing systems integration Team management Experience 01/2019 to Current Engineering Assistant Company Name － City , State Annual Salary: 60,468 USD Hours per week: 40+ Series: 0802 Pay Grade: E-7, I'm currently an Engineering professional with 20 years of experience in the Department of Navy. Continually providing technical expertise to twelve ships stationed throughout the waterfront. I also provide technical expertise to visiting ships. I have trained and assisted well over 60 junior and senior enlisted and commissioned officers in problem solving, management and equipment repairs throughout the water front. I primarily responsible for maintenance and training for the homeported surface ships in Joint Base Pearl Harbor Hickam (JBPHH) Hawaii operational area. No ship has ever missed a mission requirement while I'm serving in this position and preparing the multiple ships for forward deployed fleet operations. Also providing administrative support to the family members of our sailors that fall under our command. I am an Electrical superintendent and responsible for, operating, repairs, and performing organizational and intermediate maintenance on electrical components of integrated bridge control Systems, gas turbine engines, main propulsion machinery, auxiliary equipments, prolusion control systems, assigned electrical and electronic circuitry up to the printed circuit, and alarm and warning circuitry. Adjust indicating micro switches; determines fuel tank level; dispose of Hazardous Material (HAZMAT); document meter readings; inspects fluid samples; inspect HAZMAT storage areas; maintain air compressors, air systems, alarm and indicating systems, Alarm and Monitoring Systems (AMS), automatic control valves, automatic electronic controls, Auxiliary Control Console (ACC), bell and data logger, blow-in doors, bus transfer switches, cannon plugs, console cooling fan components, console filters, Damage Control Console (DCC), demister pads, detector components, electrically operated valves, Electric Plant Control Console (EPCC), electrical controllers, electrical motors, electrical relays, fuel oil coalesces, fuel oil systems, halon systems, hydraulic systems, indicating relays, intake louver hatches, lever control components, Light Emitting Diode (LED) circuits, and Local Operating Panel (LOP); maintains Gas Turbine (GT) compressor sections, engine components, fuel system components, fuel systems, generators, generators assembly components, inlet and exhaust systems components, lube oil systems, module components, power turbine components, and water wash systems; operates Gas Turbine (GT) engines and generator sets remotely and locally; operates lube oil systems, jacking gears, Local Operating Panels (LOP), lube oil service systems, seawater cooling pumps, main switchboards, waste oil systems; and Ships Control Console (SCC); perform Gas Turbine (GT) engine components functional checks, pre-operational and engine support systems alignment checks, and generator sets pre-operational and support system alignment checks; replaces automatic control valves and frequency regulator components; and tests electrical transformers, equipment vibration sensors and ships service air systems. Adjusts Auxiliary Control Console (ACC), frequency regulators, Fuel Systems Control Console (FSCC) and voltage regulators; approves repair and quality assurance forms; maintains Controllable Pitch Propeller (CPP), Controllable Reversible Pitch (CRP) systems, converter and inverter components, electronic enclosures, Fuel Systems Control Console (FSCC), indicating micro switches, pre-wired board and print circuit board components, salinity cells, and torsion meters; operates and maintains Propulsion and Auxiliary Control Console (PACC) and Propulsion Control Console (PCC); prepare equipment calibrations schedules and repair quality assurance forms; review automated alarm data logs, engineering and equipment degradations, repair quality assurance forms, and ship-to-shore. Maintenance progress reports; test and troubleshoot Auxiliary Control Console (ACC), converter and inverter components, and indicating micro switches; test frequency regulators, hydraulic system components, and voltage regulators. Update Engineer's bell logs; reviews engineering and equipment degradations; provides technical administration, leadership, project management and communications to gas turbine systems technicians. I support twelve different federal assets throughout the waterfront. To effectively manage assets and personnel located throughout the waterfront. I used my highly developed critical thinking skills, personnel management skills, and efficient time management skills. I have successfully deployed those skills which has aided in my ability to deliver uninterrupted services from the multiple assets allowing the Department of the Navy to utilize each asset at their discretion without delay. I routinely seek out professional development to continue to hone these skills. I am proficient at selecting the appropriate means, methods, funding source, and personnel to maintain all assets and early detection of any and all faults that would delay any mission requirements. I can appropriately pick the correct funding vehicle for future maintenance actions which includes major projects, modernization projects, sustainment projects, and recurring maintenance assignments. Most of my current work assignments are highly time sensitive due to the continuous operational requirements. I am fully capable of meeting deadlines, working within rigid timeframes, gauging progress by using quantifiable measures and milestones. Fully capable of reporting progress to all Senior Management. I have been tasked with being the subject matter expert when developing modernization project's scope of work. I am also the subject matter expert for sustainment projects and have assisted in the development of those requests for proposals. 06/2014 to 12/2018 Electrical Superintendent Company Name － City , State USS JOHN PAUL JONES DDG 53) Unit 100158 BOX 1 FPO AP 96669-1271 Joint Base Pearl Harbor Hickam, Hawaii United States, Annual Salary: 60,468 USD Hours per week: 40+ Series: 0802 Pay Grade: E-7, Oversaw master project scheduling, as well as plans for specific materials and work assignments required to complete each job. Performed with efficiency and quality while installing and repairing electrical projects. Provided empowering leadership to ensure positive production outcomes and consistent team morale. Checked compliance and quality of all work performed. Kept team members and worksites in compliance with safety standards. Developed improved training protocols in alignment with company goals. Monitored compliance with local and state codes and job specifications to deliver superior quality. Resolved production challenge including supply shortages and inclement weather delays. Initiated updated drawing package to increase manufacturing productivity. Supported, advised and mentored all levels of personnel. Followed electrical code manuals to install and repair electrical systems. Provided technical supervision and support to Instrumentation and Electrical (I&E) supervisors, Instrument and electrical planners, and contract personnel. Took ownership of electrical crew schedule, developing short- and long-term look-ahead schedules to align with execution plans. 10/2007 to 11/2010 Engineering Assistant Company Name － City , State Annual Salary: 45,000 USD Hours per year: 40+ Series: 0802 Pay Grade: E-5 through E-6, USS PORT ROYAL CG 73) FPO AP 96675-1193 Joint Base Pearl Harbor Hickam, Hawaii United States. Supported, advised and mentored all levels of personnel. Enforced safety regulations and penalized workers for not following work safety agreements. Reviewed and monitored cost and man-hour budget for installation process to develop staff facilities, equipment and tool requirement plan. Functioned as crew leader, overseeing work of lower-level licensed electricians and trade helpers. Followed electrical code manuals to install and repair electrical systems. Obtained proper permits to carry out electrical work on facility and construction projects. Generated highly productive cycle times for labor, equipment and materials, identifying and evaluating job cost reduction strategies. Provided technical supervision and support to Instrumentation and Electrical (I&E) supervisors, Instrument and electrical planners, and contract personnel. Took ownership of electrical crew schedule, developing short- and long-term look-ahead schedules to align with execution plans. Meticulously tested installations to check continuity of circuits, and compatibility and safety of components using test equipment such as ohmmeter, amp meter, voltmeter, and oscilloscope. Delivered positive reinforcement and constructive criticism for employee work efforts. Investigated accidents and injuries, preparing reports on findings. Coordinated efficient maintenance schedules to keep systems running at peak levels. Researched and provided timely resolution to service discrepancies. Eliminated knowledge gaps by managing continuous training and mentoring strategies for new and junior personnel. Established and enforced clear safety policies to protect workers from injury. Monitored employee work levels and optimized performance with strategic approaches. Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill. 10/2002 to 09/2007 Electrical Apprentice Company Name － City , State Annual Salary: 35,000 USD Hours per week: 40+ Series: 0802 Pay Grade: E-1 through E-5. Listened to directives of senior electrical professionals to complete efficient tasks. Completed semi-skilled and skilled work under supervision of fully qualified supervisors. Maintained organization, cleanliness and safety in all work areas. Gathered required tools and equipment for each task to increase efficiency. Promoted workplace safety and reported any potential hazards quickly to Work Center Supervisor. Utilized knowledge and equipment to test wiring and other system parts for electrical flow and function. Reviewed blueprints and electrical schematics to perform tasks to specifications. Put in new new electrical components, fixtures and motors. Operated hand and power tools and diagnostic equipment to complete various aspects of jobs. Inspected existing wiring to identify problems such as short circuits. Examined and tested electrical systems to locate loose connections or other faults and make proactive repairs. Followed all relevant electrical and building codes for each job. Set up equipment and configured settings for optimal performance. Demonstrated strong foundation of safety knowledge and implemented industry best practices. Built controllers and panels to complete system installations. Education and Training 09/2000 GED State of Ohio － City 02/2002 MILITARY TRAINING: : Identify Basic Engineering NAVY COURSE: A-651-0118, Engineering Common Core － City 03/2002 NV-1704-0420 : Basic Propulsion Equipment NAVY COURSE: A-651-0120, Engineering Mechanical － City 05/2002 NAVY COURSE: A-652-0298, : Gas Turbine Mechanical/Electrical A School NAVY COURSE: A-652-0298, Gas Turbine Mechanical － City 08/2002 NV-1715-1793 : NAVY COURSE: A-651-0119, NAVY COURSE: A-651-0119, Engineering Electrical － City 08/2003 A-652-0240, SHIPBD GAGE CAL : NAVY TRAINING HISTORY COURSE: A-652-0240) NAVY COURSE: A-652-0240, SHIPBD GAGE CAL － City 09/2009 NAVY COURSE: A-495-0018, : SHIPBOARD FIREFIGHTING NAVY COURSE: A-495-0018, SHIPBOARD FIREFIGHTING － City 02/2010 NAVY COURSE: A-652-0188, : Waste Heat Boilers NAVY COURSE: A-652-0188, WH BW/FW T&T CERT － City 01/2011 NAVY COURSE: A-012-0077, : Class Facilitator Instructional Delivery Continuum － City 02/2015 NAVY COURSE: G-651-0613, : MACHINERY CONTROL SYSTEM NAVY COURSE: G-651-0613, MACHINERY CONTROL SYSTEM － City 02/2019 NAVY COURSE: J-500-0029, : Marine Maintenance And Ship Repair 3-M System Coordinator/Inspector － City | ENGINEERING | 1,691 |
PROFESSIONAL HEALTHCARE REPRESENTATIVE Career Focus Experienced Healthcare Representative Seeking Pharmaceutical Sales Opportunity
An experienced Sales Representative with a Unique compliment of Business to Business sales experience and customer development with proven ability to drive revenues. Innovative thinker with excellent communication and interpersonal skills, a demonstrated leader with a record of overcoming challenges to positively impact revenues in a competitive marketplace. A team player with impeccable individual work ethic committed to success. Professional Experience Professional Healthcare Representative January 2007 to Current Company Name － City , State Utilized understanding of necessary disease states to deliver strong technical and scientific presentations to influence customers the ST. Louis market to increase prescriptions for products such as Toviaz, Viagra, Chantix, Spiriva, Lipitor, Caduet, Exubera, Pristiq, and Premarin Vaginal Cream. Maintained knowledge of current trends in industry including Meaningful Use, ACO and PCMHs. Met established call averages and expectations to achieve sales performance expectations. Executed targeted territory analysis of highest prescribing physicians to increase NRx and achieve second place finish in Little Blue Pill Big Green Contest 2014 Established partnership/relationships with critical customer groups for a current 13/57 place rank with Viagra in 2014. Maximized resource utilization, customer focus, and strong technical knowledge to pull through key brand, Viagra, to achieve a 50% exit share in 2013 and 2014 Demonstrated tremendous business acumen, leadership, and strong, technical selling skills as Viagra Field Faculty member in 2014 to ensure Cluster 1colleagues successful promotion of Viagra. Evaluated Participants on Sales Call Evaluations, participated in Virtual Classroom training as a Guest Trainer to provide leadership and best practices Contributed to team success by collaborating with other teams within the region to maximize field time impact and thus lead to a 105% attainment with Viagra in 2013. Executed Total Office Call in limited access offices to meet regional reach and frequency resulting in a 19/57 finish in 2013. Recipient of the 2012 Regional Performance Discretionary Fund that was established to allow State and Regional Managers to award top performers who have consistently demonstrated their commitment to excellence. Analyzed data and managed territory to effectively target high prescribing physicians achieving the highest TRx Volume growth for Chantix, and Toviaz, to secure the first place finish in the Regional Cluster A Home Run Derby Contest in 2010. Winner of the March Madness District Contest in 2010 for outstanding sales performance of Lipitor and Chantix. Achieved the greatest TRX volume for Lipitor and Toviaz in the Forward Motion regional contest. 3 Time Quarterly Award Winner with sales goals to finish in top 20% of the company in 2010. Vice President January 1999 to January 2007 Company Name － City , State Core focus was analyzing customer needs to effectively establish and develop customer base leading to an increase in revenues by 24% in 2004, 41% in 2005 and 35% in 2006. Marketed courier solutions to the St. Louis Metro area and managed the entire sales cycle, including, key presentations to senior level management, working directly with clients to establish and sustain competitive pricing and closing sales. Gained invaluable experience developing a small business from concept-learning to overcome challenges unique to creating market presence with no recognition and quickly developing client trust. Launched a corporate presence within new sectors and established major clients including, SSM Cardinal Glennon Children's Hospital, Washington University, St. Louis University, McCarthy Building Company and Colliers Turley Martin & Tucker & Clayco Construction. Tenure exemplified by the ability to quickly learn and incorporate new concepts and technology based on customer needs. Managed low-cost marketing campaigns building strong awareness despite limited budget. Formed a strategic alliance with the St. Louis Minority Business Council to achieve local awareness and network with "hard to see" clients. Researched market trends to assess the need for e-commerce capability and initiated changes to incorporate an online order system creating a competitive advantage, reducing operating costs and improving customer service. 73% of customers switched to the system within 2 years. Initiated creative sales strategies to lead to a 136% increase in revenues after 3 years. Managed daily routes and schedules for a team of 7 delivery drivers. Conducted various HR functions including interviewing and maintaining appropriate paperwork for independent contractors and employees. Education Master of Business Administration : Human Resource Development and Management , 1 2006 Webster University － City , State GPA: GPA: 3.6 Recipient of the Anthony and Kim Thompson Outstanding Student Award Human Resource Development and Management GPA: 3.6 Recipient of the Anthony and Kim Thompson Outstanding Student Award Bachelor of Science : Psychology Communications , 1 1999 Southwest Missouri State University － City , State Psychology Communications Skills budget, closing, competitive, concept, Council, client, clients, customer service, delivery, drivers, e-commerce, focus, HR, leadership, marketing, market, access, Office, network, presentations, pricing, promotion, selling, Sales, scientific, strategic, Trainer, unique | HEALTHCARE | 701 |
PLACEMENT AGENT / DORADO BEACH RESORT Accomplishments GPA: 3.6 / 4.0 - NCAA / ITA Varsity Scholar-Athlete Award Winner Yale University Varsity Tennis Team / Division 1 NCAA - Recipient of Stuart B. Ludlum Award '69 Skills & Licenses Proficient in DBC Finance (Municipal Bonds), Argus Real Estate, SNL Financial, Bloomberg, Capital IQ, Thomson One Banker, Factset and all Microsoft Office products (expert in Excel); FINRA Series 7 License Athletics & Interests Marathon Running, Tennis, N.Y. Yankees, N.Y. Giants, Military History, Politics and Traveling Professional Experience May 2014 to Current Company Name － City , State Organized and structured the Platinum Banking team of FirstBank Puerto Rico (NYSE: FBP). Led the development of a private banking group dedicated strictly to Act 20 and Act 22 (Tax Exemption Laws of 2012) clients that moved to Puerto Rico. Led a team of experienced and motivated private banking professionals dedicated to serving Act 20/22 clients on all suitable financial needs Provide a broad range of services including business and individual deposit accounts, commercial loans, cash management services, high-yield accounts, credit cards, mortgages, leasing, OREOs and other resources available at the Bank Placement Agent / Dorado Beach Resort January 2007 to January 2012 Company Name － City , State Representative Highlights: ◦ Achieved 45% market share with over 200 clients in less than 1 year - aggregate deposits of over $30 mm ◦ Achieved highest rank among officers in deposits, accounts and cash management sales (Platinum and Business Banking) UBS Financial Services Incorporated of Puerto Rico Investment Banking - Corporate and Public Finance Group / San Juan, P.R. (Associate Director 2007 - 2012 / Director 2013 - 2014) Created dynamic financial models, including DCF, tax credit analysis, investment return analysis, capitalization rate-based and multiple-based valuations for sell-side and buy-side advisory transactions Analyzed AFICA's, new money and refunding debt, as well as equity offerings for issuers; including hotel and real estate developments, financial institutions, general industrials, the Government of Puerto Rico and several of its authorities Assisted UBS Asset Managers of P.R. in the financial analysis for the issuance of structured products and mutual funds Executed as lead underwriter, advisor or placement agent over $14.1 bn, $3.1 bn and $428 mm in municipal, corporate, and mutual fund (closed-end or open-end) transactions, respectively totaling $2.9 bn (Municipal Debt) ◦ Joint Lead Underwriter / P.R. Sales Tax Financing Corporation Series 2008A & 2009B totaling $1.9 bn (Municipal Debt) ◦ Joint Bookrunner / Popular Preferred Stock Series B & Tender Exchange to Common totaling $1.3 bn (Corporate Equity) ◦ Joint Lead Underwriter / Triple-S (GTS) IPO of $203 mm (Corporate Equity) Notes totaling $166 mm (Corporate Debt) ◦ Sole Underwriter / P.R. AAA Bond Fund II and P.R. Fixed Income Fund VI IPOs totaling $65 mm (Closed-End Funds) Aerostar Transition Director - Arranged the transition and closing of the 40-yr private concession of Luis Muñoz Marin International Airport in San Juan, P.R. to Aerostar) for $615 mm. UBS acted as Sole Advisor and Co-Lead Arranger. Summer Analyst 2005 / Analyst January 2006 to January 2007 Company Name － City , State Advised Technology, Media and Telecom clients on a wide range of potential transactions, including: mergers, acquisitions, private equity investments, leveraged buyouts, and capital raising Created dynamic financial models including standalone financing and operating models, leveraged buyouts, DCF and multiple-based valuations, investment return analysis, merger, and credit models Involved in all aspects of deal generation and implementation, including coordination of business development, execution of financial and strategic analysis, and delivery of solutions in partnership with product groups Executed as lead underwriter, advisor or placement agent over $4.3 bn in corporate transactions Representative Transactions: ◦ Joint Lead Arranger to target company / General Atlantic acquisition of Network Solutions for $800 mm (M&A) ◦ Sole Financial Advisor to target company / Comcast acquisition of Fandango for $200 mm (M&A) ◦ Sole Bookrunner / Churchill Ventures (CHV) IPO totaling $108 mm (Corporate Equity) ◦ Joint Lead Arranger and Joint Bookrunner / Intelsat Senior Unsecured Term Loan of $1.0 bn (Corporate Debt) Education B.A. : Economics and Latin American Studies , 2006 Yale University / New Haven － City , State , US Yale University / New Haven, CT. B.A. Double Major - Economics and Latin American Studies (2002 - 2006) GPA: 3.6 / 4.0 - NCAA / ITA Varsity Scholar-Athlete Award Winner English, Spanish , 2002 Academia del Perpetuo Socorro High School － City , State , US Academia del Perpetuo Socorro High School / San Juan, P.R. (1998 - 2002) Languages: English, Spanish (native) and Intermediate Brazilian Portuguese Certifications Banker, Factset and all Microsoft Office products (expert in Excel); FINRA Series 7 License Languages Languages: English, Spanish (native) and Intermediate Skills Clients, Credit, Investment Banking, Cash, Cash Management, Forecasting, Municipal, Sales, Accounts And, Associate, Credit Analysis, Financial Analysis, Financial Services, Its, Management Sales, Market Share, Mutual Fund, Mutual Funds, Real Estate, Award, Ipo, Business Development, Corporate Transactions, M&a, Solutions, Telecom, Commercial Loans, Leasing, Loans, Middle Market, Closing, Exchange, Fixed Income, Sales Tax, Argus, Excel, Finance, Microsoft Office, Ms Office, Series 6, Series 7 | BANKING | 2,195 |
GRADUATE RESEARCH ASSISTANT Summary Dedicated professional with excellent technical, analytical and communication skills demonstrated in ten years of experience in the agricultural sector, specifically in the Research and Development division with an extensive knowledge of Biological control and identification of insect in the field of Entomology Highlights Background in biological control using member from the Coleopteran family of insect Area wide Surveys and data collection for research Team player Expert in data analysis Data presentation Experimental design/implementation Accomplishments Successfully determine the biology, reproduction and the effect of chemicals on the Thalassa montezumae, a predatory beetle of the new invasive scale insect Phalacrococcus howertoni in South Florida. Integrated Pest Management Workshop Identification of Scales Mealybugs and Natural enemies. Identification of Mites of economic importance to the Caribbean and their Natural enemies Training Seminar on Management of Protected Cultivation Insect. Identification of Nematodes for Professional Consultants Green house training course. Experience Company Name City , State GRADUATE RESEARCH ASSISTANT 01/2013 to 12/2015 Assist with various research project in the Center of Biological control lab. Developing a potential biological control for Croton Scales (Phalacrococcus howertoni). Maintain culture of Croton scales and Thalassa montezumae under green house and laboratory conditions, Company Name City , State PLANT PROTECTION OFFICER - Entomology 10/2011 to 12/2012 Rear Parasitoids wasp ( Anagyrus kamali ) and release in areas affected by the Pink Hibiscus Mealy bug ( Maconellicoccus hirsutus) with 95% success rate and determined parasitism levels at each site. Record and analyze data Maintain cultures of Pink Hibiscus Mealybug and Anangyrus kamali at rearing facility. Develop solutions for pest problems in yam (Dioscorea spp.) in Jamaica Establish and conduct field evaluations with treatments against yam nematodes. Develop Citrus Greening Management Programme in Jamaica in collaboration with Food and Agriculture Organization and Government of Jamaica Components. Assist in the Island wide survey for incidence of citrus greening and parasitism levels of Tamarixia radiate . Assist the monitoring programme for the Area-wide Integrated Management Systems (AIMS) for Citrus greening in citrus orchards. Developed management program for the Beet Army Worm (Spodoptera exigua ) and monitoring of farms in affected parishes. Establish & maintain Beet Army Worm culture in the laboratory. Conduct insecticide efficacy trial. Implement Integrated Pest Management of major pests of crops under Protective Cultivation in Jamaica Data generated on temperature, humidity and pest status in greenhouse crop. Company Name City , State FIELD AND LAB RESEARCH ASSISTANT 12/2002 to 10/2011 Received diagnostic samples from extension officers and farmers. Prepared samples for diagnostics. Identification of insect specimen in the plant clinic Reared and preserved specimens as necessary. Established experimental plots. Visited field for prescribed observations and data collection as was set out in proposals. Monitored on and off station experimental plots for infestations. Maintained inventory list, materials and lab space. Worked on all research projects in the unit. Assisted in Crop and Plant Protection Unit Integrated Pest Management Systems developing on several crops threshold base pesticides. Population dynamic study on Red Palm Mites and Broad Mites. Education Master of Science : Entomology - Qualifying 2015 Florida Agricultural & Mechanical University , City , State , United States Bachelor of Science : Environmental Science 2011 Knox Community College , City , Jamaica Associate of Science : General Agriculture 2006 College of Agriculture Science & Education , City , Jamaica Affiliations Entomological Society of America (ESA) Florida Entomological Society Florida Agricultural & Mechanical University ESA debate team Minorities in Agriculture, Natural Resources and Related Sciences (MANNRS) Awards & Publications Reuben Capelouto Foundation and William L.Peters Memorial scholarship awardee 2013-2014 2014. Monsanto 1890 Student Leadership Event participant ,St.Louis Missouri 2014. Mentoring at Purdue Summer Scholarship Program participant, West Lafayette, Indiana. 2014. ESA(Entomological Society of America). Annual Meeting. Portland, Oregon. Developing a Biological Control Measure for the Management of an Invasive Scale Insect, Phalacrococcus howertoni (Hemiptera,Coccidae) in South Florida "Published Abstract. 2014. ESA (Entomological Society of America). Annual Meeting. Portland, Oregon. “What is the single best tool to reduce malaria cases throughout the world? “Published Article Skills Data collection, Maintain inventory, Statistical Analysis, Prepare samples Microsoft office, Statistical Analysis Software (SAS) | AGRICULTURE | 921 |
SOCIAL MEDIA AGENT Summary College prepared student with over three years of front line customer service experience, excellent communication skills, with strong work ethic. Looking for opportunities in Corporate America to develop as a career professional where training, coaching, and mentoring opportunities are available. Teachable and quick to learn taking on new roles and responsibilities with flexible schedule.
*Detail and Deadline Oriented
*Critical Thinking
*Superior Writing Skills Highlights Microsoft Office Suite
*Avaya Phone System
*Very accurate and rapid keyboarder
*Sprout Social Media Management Experience 10/2015 to Current Social Media Agent Company Name － City , State Trained and work directly with MetroPCS HQ Build social media posts, advertising and promotions across social media platforms Engage in customer service via Facebook, Facebook Latino, Twitter and Instagram Monitor online public relations and continuously send in 'Hot Topics' to create new content online Sponsorship coordinator Escalate customer concerns directly to MetroPCS markets nationwide. 01/2014 to 01/2015 Customer Appreciation Team Agent Company Name － City , State Retention department for Metro PCS Cell Phone Company Inbound and outbound calls Answered customer service calls, and escalated/supervisor calls Floor walker in a call center environment to assist training agents Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Made reasonable procedure exceptions to accommodate unusual customer requests. 01/2013 to 01/2014 Floor Associate Company Name － City , State Executed store initiative related to sales, service, and customer experience. Met and exceed assigned customer experience and reputation and productivity targets. Resolved or escalated any customer service issues. Responsible for display maintenance, shelf maintenance, and store housekeeping. 01/2011 to 01/2012 Front Desk Customer Service Company Name － City , State Face-to-face customer service General office duties Inbound and outbound calls Customer account relations Customer enrollments and sales Accurately and efficiently completed all sales transactions. Education 2015 Richland College 2014 Winfreee Academy Charter School 2011 Berkner High School Languages Bilingual: Spoken and written form English and Spanish Skills advertising, Avaya, call center, Cashier, content, customer satisfaction, customer service, English, General office duties, Microsoft Office Suite, Phone System, public relations, sales, social media platforms, Spanish, supervisor, Phone, written | FITNESS | 905 |
ADMINISTRATIVE ASSISTANT Professional Summary Highly motivated and enthusiastic individual with multiple years experience in both fast-paced office settings and on-site construction settings. Resourceful, professional, hardworking team player offering expertise in various fields such as customer service, sales, clerical support, office management, data entry, project management, inventory allocation, general construction labor, painting, residential cleaning, general landscaping, customer relations, communications, and technical support. Self-motivated work ethic with the ability to perform effectively in independent or team environments. Responsible, punctual, and productive professional with high attention to detail and strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy as well as anticipate professional needs and proactively identify and resolve problems while boosting operational efficiency. Attentive and personable worker eager to learn and take on new challenges while maintaining efficient and accurate operations. Skills Spreadsheet Management Program Files Maintenance Advanced MS Office Suite Knowledge Customer & Client Relations Multi-line Telephone Systems Office & Team Management AVImark Veterinary Software Knowledge AutoCAD Software Knowledge FoxitPDF Software Knowledge Sales & Marketing File Conversion & Sharing Expense Reporting Invoice Processing Transcription & Dictation 90 WPM Typing Speed Residential Painting & Preparation Heavy Equipment Operations Flooring Removal & Installation Data Entry Telemarketing Billing & Collections Cloud Database Management Cash Register Operations Inventory Management & Support Contract Negotiations Project Management Business Correspondence Contract Preparation Recordkeeping Purchase Order Preparation Conference Planning Work History Administrative Assistant 04/2019 to 11/2020 Company Name – City , State Supported efficient Zoom & conference call meetings by organizing materials, documenting discussions and distributing meeting notes. Developed and updated spreadsheets and databases to track, analyze, and report on performance, sales, and project data using MS Excel. Managed company Cloud and Zoho databases for both international and domestic office locations, converting complex data into easy-to-interpret data. Sorted and distributed office mail and recorded incoming shipments for corporate records. Processed invoices and expenses using MS Excel and FoxitPDF software to facilitate on-time payment. Developed and updated record filing system on office servers to improve document organization and management. Performed general office duties, including but not limited to handling inter-office and customer emails, sending and receiving faxes, answering multi-line phone system & routing calls, delivering messages to staff, maintaining office petty cash and recording transactions, managing payments and orders of all office bills and supplies, creating and updating physical records and digital files on office servers. Maintained staff and customer directories and company policy handbook for human resources department using MS Publisher, MS Word. Prepared and edited bid requests, proposals, purchase orders, project specs, transmittals, RFI's, extra work orders, and new work orders for organizational and clerical support using MS Office programs. Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors. Successfully orchestrated and coordinated annual NISD conference meetings, including such responsibilities as booking conference location and facilities, arranging travel and hotel accommodations for all speakers and attendees, assisting with development and production of conference agenda, schedule, presentations, itinerary, ID badges, and conference welcome packages for all attendants. Responded to emails and other correspondence, acting as liaison between overseas offices and subcontractors to facilitate communication and enhance business processes. Downloaded and distributed project and bid project files via FTP Sites and BOX file sharing. Assisted with prospecting and securing new customers and projects. Assisted with managing accounts payable and receivable as well as creating detailed expense reports for accounting department. Cashier 12/2017 to 08/2018 Company Name – City , State Processed POS transactions, including checks, cash, EBT cards, and credit purchases or refunds. Received, processed, and accurately prepared all food orders placed by customers. Operated cash register for cash, check and credit card transactions with over 99% accuracy. Counted, balanced, and accurately reported all cash and electronic transactions, accounting for errors and resolving discrepancies at beginning and end of each shift. Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance. Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers. Served needs of sometimes more than one dozen customers in busy fast-paced environment . Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance. Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency. Assisted customers in store and on phone by answering questions and fulfilling requests. Processed packing slips and evaluated product inventory to check for quality and quantity issues, returning unacceptable materials to vendors. Maintained well-organized restocking areas, removing all empty pallets, boxes, and debris to avoid blocking aisles or creating safety hazards. Unloaded arriving stock and prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price or inventory control numbers. Helped customers locate desired items and transfer oversized items to vehicles. Performed inventory control, such as counting and stocking merchandise behind counter, in coolers, and on sales floor. Worked additional shifts and night shifts at multiple store locations to support team members and inventory fulfillment goals. Maintained clean work environment and kitchen area by sweeping, mopping, wiping down counters, washing used cookware, emptying trash receptacles, and sweeping parking lot at end of each shift. Maintained knowledge base of company pricing, special promotional discounts, products, and services. Used downtimes to prepare ingredients, workstations, and restock supplies for expected busy periods. Manager/General Construction Laborer 01/2015 to 01/2018 Company Name – City , State Worked with contractors and property owners to understand needs and provide excellent service. Assisted with site inspections and homeowner orientations for new projects as well as evaluation and calculations of project bids. Assisted with procurement of project materials following contractor's specifications and provided punch lists. Efficiently prepared job sites by removing debris and setting up materials and tools. Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks and mortar. Interpreted job site supervisor's orders and technical documentation to complete accurate work. Used required tools to complete jobs, including but not limited to hammers, saws, drills, grinders, squares, levels, screwdrivers, and sanders. Gained knowledge and experience in function and operation of both light and heavy machinery such as but not limited to Bobcats, air compressors, generators, floor sanders, table saws, and jackhammers to safely move debris or materials and efficiently complete projects. Responsible for prepping, sanding, priming, and painting cabinets, molding, trim, railings, doors, interior walls, and ceilings for each project following requirements and guidelines provided by contractor. Assisted with installation of new appliances, flooring, cabinetry, hardware, faucets, and fixtures as instructed by contractor. Worked with speed and accuracy to consistently meet production standards. Worked independently in fast-paced environment while meeting productivity and quality expectations. Worked closely with project supervisor to maintain optimum levels of communication to effectively and efficiently complete projects. Assisted crew members with complex tasks requiring close teamwork and coordination to meet quality specifications. Closely followed instructions from contractors throughout duration of each project, maintaining safety and high standards of home remodeling work. Assisted with company exposure and advertising by creating and maintaining social media accounts along with design and distribution of company's business cards. Owner/Operator 01/2014 to 01/2016 Company Name – City , State Founded and managed cleaning business by applying marketing strategies to build company exposure, creating company portfolio and building clientele, meeting customer needs and expectations by providing exemplary services and offering competitive pricing. Managed day-to-day business operations, including finances and budgeting, advertising and public relations, prospecting for new clients, project assessments and bids, maintaining supply levels, addressing customer questions and needs, and project labor and completion. Boosted company exposure and sales through use of social media platforms and job search engines. Scheduled appointments and consultations for new and existing clients. Met with potential customers, provided walk-thru evaluations, and project quotes. Created and applied contract templates for new project proposals and agreements to cater to each customer's individual and unique needs. Provided additional "deep cleaning" services such as steam cleaning, laundry services, and pressure washing as needed upon customer's requests. Maintained up to date records of customer contact information and contracts to improve operations and maintain efficiency. Implemented strong and time-efficient work ethic, providing dependable and reputable services to customers. Education Liberal Arts And Sciences Jefferson State Community College -
City ,
State Completed one year of studies maintaining 3.7 GPA, but did not obtain a degree. Standard Diploma : General Studies 05/2004 Springville High School -
City ,
State | CONSTRUCTION | 2,034 |
SENIOR DIRECTOR OF FINANCE Professional Summary High-performing Senior Director of Finance with management experience, and exceptional people skills. Versed in strategic planning, financial analysis and project management. Experience Senior Director of Finance May 2012 to Feb 2016 Company Name － City , State Manage a team that is responsible for timely and accurate reporting for Commercial Accounts ($3.5BN) and Middle Market ($7BN) monthly and quarterly production results, including preparing Sr. Leadership for Investor Days, Earnings Releases, and Shareholder Meetings. Lead a variety of projects including the coordination and consolidation of the annual plan, the annual field compensation process, as well as being the finance representative on a long-term strategic operating model project. Drive CFO and Sr. Leadership directed projects in order to support evolving business needs including the development of an audit estimation process across Middle Market, implemented a new profitability measure which allowed detailed segmentation of the Middle Market book of business, and managed the re-alignment of the geographical footprint of our business (over 3,000 people across the country) to better drive results and synergy across business units. Utilize exceptional analytical and communication skills across multiple levels of the organization, with an ability to understand the details as well as find and summarize key findings. Director of Strategic Initiatives Jun 2009 to May 2012 Company Name － City , State Developed strategy, identified priorities, and established business cases across and within the businesses to enable the successful delivery of strategic activities and investments. Projects included re-designing underwriting documentation across Business Insurance, developing solutions to improve regulatory pricing documentation across Business Insurance, and streamlining the staff and process for Global Underwriting business. Worked with leaders to develop solutions to change the business model and the operating model by determining ways to re-tool, re-align, re-organize, or create efficiencies in current activities. Provided continuous support to senior management on planning, execution, market-specific needs, and challenges by providing fact-based decision support, and clear and concise messaging through meetings and presentations. Process Improvement Engineer Jul 2006 to Jun 2009 Company Name － City , State Completed a Liquid Petroleum Gas market study for National Programs and identified 10 new states in which they should expand their business, equal to an estimated $12 million dollars in premium. Conducted an Account Manager job-assessment for Northland Insurance with the end goal of establishing metrics to measure the performance of 18 Account Managers on a monthly basis. This study included interviewing, studying workloads and process time, and ultimately working with Management to develop performance measure metrics. Assisted business areas with improving their operational performance by working through the process engineering methodology which consists of: project planning, core data collection, process documentation, preliminary data analysis, the development of recommendations, and final report presentation. Managed an Architects & Engineers process improvement project focused on finding opportunities to simplify the A & E's work environment. This was accomplished through a division of labor comparison between 17 employees and another business unit, an assessment of streamlining opportunities along with an identification of work that can be performed outside the office. Managed an Employee Relations process improvement project where I interviewed, created process workflow documents, and identified over 80 process improvement opportunities that were built into their 2008 business plan. 1st Rotation: Home Office Assistant Regional Financial Officer for Domestic Companies Provided financial and strategic planning analytical support to the Domestic Financial Officers in the Domestic Finance Teams for Travelers of Florida, Travelers of New Jersey and Premier. Visited these field offices at least once a month, and acted as the liaison between the Domestic Companies and the Home Office. Education Bachelor of Science , Economics and Finance May 2006 Bentley College GPA: GPA: 3.7 GPA: 3.68 Magna Cum Laude, Honors Program, President's List, Dean's List, Finance National Honors Society Economics and Finance GPA: 3.7 GPA: 3.68 Magna Cum Laude, Honors Program, President's List, Dean's List, Finance National Honors Society MBA 2012 University of Connecticut Graduate School GPA: GPA: 3.8 GPA: 3.8 Skills Premier, streamline, book, business plan, communication skills, concise, data analysis, data collection, decision support, delivery, designing, documentation, Employee Relations, senior management, Finance, Financial, Home Office, Insurance, investments, Leadership, Market, Meetings, messaging, Access, Excel, office, Power Point, presentations, pricing, process engineering, process improvement, project planning, reporting, strategy, strategic, strategic planning, Underwriting, Visio, Workbench, workflow Core Qualifications Excel, Power Point, Access, Visio TM1, SNL, AM Best | FINANCE | 1,550 |
PROCESS ENGINEERING TECHNICIAN III Accomplishments Pharmacy Exemptee Certificate (Skill Path. Mountain View, CA); Yellow Belt Process Excellence (ALZA Corp. Redwood City, CA); Fundamentals of Pharmaceutical cGMPs (ALZA Corp. Mountain View, CA); HAZMAT Industrial Technician Certificate (ALZA Corp. Palo Alto, CA); First Site Supervisor (Skill Path. Sunnyvale, CA); Supervising for Safety (ALZA Corp. Mountain View, CA); Training the Trainer (ALZA Corp. Mountain View, CA); How to Be a Better Communicator (Skill Path. Sunnyvale, CA); ISO 9001 (ALZA Corp. Redwood City, CA); ISO 14001 (ALZA Corp. Menlo Park, CA); Excelling at Managing and Supervising (Skill Path. San Jose, CA); ERT Membership (ALZA Corp. Palo Alto, CA);. Professional Experience January 2007 to Current Company Name Responsible for an engineering/supervisory position to accomodate technical support in a. poltry production industry site. management including staffing, ordering equipment cost. analysis, budget estimation, stablishment of computer based archive and lean production. program. Process Engineering Technician III January 2005 to January 2006 Company Name - City , State Engineering technician in the process-engineering arm of the Oral Products R&D group at ALZA Corporation; Hands-on experience in key pharmaceutical unit operations including milling, blending, fluid bed granulation, aqueous and solvent-based coating, laser drilling, and drying; Participated in product development activities including scale-up experiments and manufacturing of clinical and registration stability supplies; Participated in early formulation development studies as well as late stage large scale pre-validation lots, Participated in manufacturing clinical batches with strict cGMP compliance; Performed all related tasks including ordering materials, setting-up equipment, preparing and completing documentation; and training operators; Performed in- process and other characterization testing with limited data analysis and presentation; Authored multiple technical protocols and reports; Completed experimental and clinical batches in the commercial manufacturing facility at Vacaville as a part of the satellite R&D group; Assignments involved direct communication and cooperation with quality assurance, formulation, analytical and pilot plant manufacturing groups. Process Engineer and Manufacturing Staff January 2001 to January 2005 Company Name - City , State Assisted in process development and commercial manufacturing of transdermal products;. Utilized existing and modified equipment in Mixing, Coating /laminating and pouching;. Revised manufacturing related documentation such as Standard Operational Procedures (SOPs). and work instructions (WI). Production lead / Process Operator June 1999 to October 1999 Supervised manufacturing group and operated various equipment for producing transdermal contraceptive products in compliance with cGMP regulations, Participated in process development and process excellence projects, Operated multi-coater/dryer lamination machines with various line speed, temperature and air flows; Tasks assigned included general trouble shooting, training associates on equipment operation and proper documentation with strict adherence to cGMP compliance, Managed shift production planning and time management; Participated in process improvement and waste reduction projects resulting in increasing production up to 5% for each production lot; Participated in deviation root cause analysis and technical support, Participated in Process Qualification PQ) and Process Validation (PV) following the related protocols; Participated in Green Belt projects including waste reduction, reduction of production lot turn-around time, and over time reduction; Oil and Natural Gas Research Institute Worked on drilling and production platforms, assignments included analyzing sedimentary layers by shallow coring and determination of geological and chemical structure of the layers, providing technical reports on laboratory results. Worked on an exploratory drilling site located in mountainous region of northern Anatolia. Analyzing wastewater and handling hazardous material, providing graphs and related charts. Skills biology, budget, charts, Oral, cost
analysis, data analysis, documentation, equipment operation, experiments, graphs, laser, materials, Natural Gas, Oil, PQ, process development, process
development, process-engineering, process improvement, product development, producing, protocols, quality
assurance, Research, staffing, supervisory, technical support, technician, time management, trouble shooting, Validation, waste reduction Education and Training Bachelor of Science : Petrochemical and Natural Gas Engineering , 1999 Istanbul Technical University Turkey Petrochemical and Natural Gas Engineering Off Shore Drilling and Production (Submersible Mobil platforms)
Various courses in biology and medical science (towards a degree in medicine) 1994 Bosforous University - City , Turkey | ENGINEERING | 1,769 |
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