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VICE PRESIDENT Summary Seeking a Program/Project Management position to utilize and expand my talents, knowledge and experience. Experience Vice President 01/2011 to Current Company Name City , State Manage cross functional and cross business unit projects to reduce expenses and best utilitize company resources Site Strategies Divestitures Create repeatable reporting processes of data to support current and future projects Designed project plan templates for future project managers to board new consumer customers in 120 days or 90 days or less depending on the size of the prospective customer. Created a document repository for future project managers Create and maintain strategic reports for senior management. Risk Management Analyst, Vice President 01/2007 to 01/2011 Company Name City , State Managed cross functional and cross business unit projects. Identify Consumer loans in the Commercial Bank; work with the business to ensure coding is correct and taking any necessary steps to have these loans exit. Develop credit file checklists, product specific coding matrices, Green Light Memo and other tools to streamline and assist the business in meeting Risk requirements. Participated in writing several chapters for the Commercial Banking - Decentralized Policies and Procedures (Annual Reviews, ACH Facilities, GFCIDs, GFPIDs, CAGIDs, Continuity of Business and PSE Guidelines). Developed an Annual Review process for CBTX and worked with the business to bring all loans into compliance. Developed training on GFCID, GFPIDs and CAGIDs for business and worked closely with RMs and RSOs to ensure all classifiably managed loans had proper Global Risk Reporting identifications. Managed derivative facility process for CBTX and then Decentralized Central Region including documentation, system input and reporting. Re-engineered the derivative process for all regions in the US Local Commercial Bank. Updated the coding and programming for the Facility Data Input Template for CRMS. Managed data quality initiatives for US-Citi Commercial Bank (CCB) systems. Re-engineered the Credit Authority Delegation process for CBTX and later for all regions in the US Local Commercial Bank. Maintain Credit Authority Delegation database and reporting and documentation for US-LCB. Presently the COB Coordinator for Risk Organizations in Texas and California. Create various monthly Risk reports for management. Project Manager, Vice President 01/2003 to 01/2007 Company Name City , State Managed large scale projects (over 40 hours of effort and budgets greater than $200K). Facilitated requirements gathering with business partners and documentation. Created Project documentation following (Software Development Life Cycle) SDLC guidelines. Liaison between business partners and technology teams. Reported status updates to senior management for both technology and commercial businesses. Analyzed and resolved target problems with effective solutions. Complied with project policy and procedures and use of Mystic system. Wrote compliance initiatives for corporate security policies. Provided application support for Saratoga, TCL, PCFS2000, Stucky, Davox and NICE. Designed and supported reports in Crystal Reports. Business System Analyst, Associate Vice President 01/2000 to 01/2003 Company Name City , State Researched technology business solutions to increase efficiency and revenues. Liaison between business partners and technology teams for commercial business lending, small business finance, public finance and manufactured home finance customers. Reported and communicated status with senior management. Managed a conversion project from DOS based TCL to Windows TCL for commercial lending customer. Created and/or modified numerous Crystal Reports for commercial lending customer improving efficiency. Provided support and maintenance for Saratoga, TCL, PCFS 2000, T Soft, Laser Pro Lending, and Micro Soft desktop programs. Managed and organized moves for business partners. Analyzed and resolved target problems with effective solutions. Education BCIS degree Northlake College City , State GPA: GPA: 3.0 GPA: 3.0 BCIS degree North Central Texas College City , State GPA: GPA: 3.35 GPA: 3.35 Interests Church activities, Baseball and Football spectator, Gardening, Community Leader. Volunteer Organizations 1998 - 2001 Board Member and Commissioner for Lewisville Baseball Association 2004 - Present CASA of Denton County - advisory board member 2009 - Present Lewisville Task Force - founding board member 2010 - Present Lewisville Independent School District Board of Trustees 2015 - Present Denton County Appraisal District Board Additional Information Interests Church activities, Baseball and Football spectator, Gardening, Community Leader. Volunteer Organizations 1998 - 2001 Board Member and Commissioner for Lewisville Baseball Association 2004 - Present CASA of Denton County - advisory board member 2009 - Present Lewisville Task Force - founding board member 2010 - Present Lewisville Independent School District Board of Trustees 2015 - Present Denton County Appraisal District Board Skills streamline, Banking, budgets, business solutions, commercial lending, conversion, Credit, Crystal Reports, database, documentation, DOS, senior management, finance, functional, Laser, Windows, 2000, NICE, Policies, processes, coding, programming, quality, reporting, requirements gathering, RMs, SDLC, Software Development, strategic, TCL | BANKING | 2,219 |
DIRECTOR OF FINANCE Professional Summary Senior financial hospitality executive with over twenty years of managerial expertise, a proven and passionate leader in achieving goals. Big picture focus on the essentials to a profitable operation: Customer Service Excellence, Cultivating Employee Loyalty, and Financial Accountability with the owners' interest as priority. Skills Financial reporting US GAAP principles Fiscal budgeting Cash flow analysis Individual tax returns Federal/State tax preparation PeopleSoft and Essbase Customer relations Work History Director of Finance , 03/2012 to Current Company Name – City , State Prepare monthly financial statements, forecasts, and annual budgets. Work in properties with annual revenues up to $39M. Full responsibility of balance sheet and general ledger. Member of the Executive Team providing financial direction. Yield management strategy and group business analysis. Lead financial and operations reviews with managers. Educate newer managers on how to read and interpret financial statements as it relates to their responsibilities. Establish and maintain all internal controls, obtaining best audit review. Recruit, train, and mentor personnel. Currently supervising a staff of 20 associates. Negotiate contract with third party and hotel partners. Responsible for hotel's local area network and all I.T. related duties. Due-diligence reporting for financing and acquisition. Preparing any special reports, statements, and other items as requested. Special Projects Increased cash flow with aggressive receivable collections. Reduce departmental and overhead expenses by proper allocation of duties and negotiations with vendor to reduce cost. Director of Finance , 08/2009 to 02/2012 Company Name – City , State Prepare monthly financial statements, forecasts, and annual budgets.Work in properties with annual revenues up to $100M. Full responsibility of balance sheet and general ledger.Member of the Executive Team providing financial direction. Yield management strategy and group business analysis. Lead financial and operations reviews with managers. Educate newer managers on how to read and interpret financial statements as it relates to their responsibilities. Establish and maintain all internal controls, obtaining best audit review. Recruit, train, and mentor personnel. Currently supervising a staff of 27 associates. Negotiate contract with third party and hotel partners. Responsible for hotel's local area network and all I.T. related duties. Financial Analyst , 04/2005 to 08/2009 Company Name – City , State Responsible for area forecasting/budgeting program for forty eight properties in the US and Caribbean. Helped created the forecasting and budgeting program for LXR. Assist as Director of Finance were required when a position became open. Responsible for reporting STAR information for complete company. Convert hotels purchase into the LXR system in various properties purchase by the company. Close and assist in the sales of various hotel including golf course operations. Work closely with Senior Vice President and President of finance providing critical information of operation and cost. Director of Finance , 01/1990 to 02/2005 Company Name – City Prepare monthly financial statements, forecasts, and annual budgets. Work in properties with annual revenues ranging from $20MM up to $39M. Full responsibility of balance sheet and general ledger. Member of the Executive Team providing financial direction. Yield management strategy and group business analysis. Lead financial and operations reviews with managers. Educate newer managers on how to read and interpret financial statements as it relates to their responsibilities. Establish and maintain all internal controls, obtaining best audit review. Recruit, train, and mentor personnel.Currently supervising a staff ranging from 5 to 17 associates. Negotiate contract with third party and hotel partners. Responsible for hotel's local area network and all I.T. related duties. Preparing any special reports, statements, and other items as requested. Special Projects Increased cash flow with aggressive receivable collections. Reduce departmental and overhead expenses by proper allocation of duties and negotiations with vendor to reduce cost. Properties worked; Marriott Casa Marina, Marriott Sawgrass, Marriott Boca Raton, Holiday Inn Madeira Beach, Holiday Inn Key West, Marriott Portugal, Sheraton Arlington, and several other properties. Education Associate of Arts : Finance , MDCC - City , State Finance Florida Atlantic University - City , State Skills Accounting, balance sheet, budgets, budget, business analysis, cash flow, conversion, direction, Due-diligence, financing, financial, financial statements, general ledger, local area network, mentor, Back-Office, negotiations, personnel, POS, profit, read, reporting, strategy, supervising | FINANCE | 1,563 |
BARTENDER / SERVER TRAINER / BANQUET EVENT CAPTAIN Summary Seeking a position with a company dedicated to growth, as well as; acknowledgment of extraordinary efforts/achievements. I am a results driven individual with a professional work ethic and verifiable sales and sales management experience. I possess excellent interpersonal, communication and relationship-building skills; can listen attentively, communicate persuasively and follow through diligently. I consider myself a leader, striving to achieve continuous success in all facets of business, sales, and management; while simultaneously providing the means for my team to also reach exponential success. Highlights Leadership / Business Development Hard-Worker Customer Acquisition Referral/Repeat Business Generation Public Speaking Objection Handling Consultative Sales Team Player Bilingual Accomplishments Received Deans List or Presidents List every Academic Semester Achieved highest sales promotion in the company within 9 months, in two new territories Awarded to Vector Marketing's "President's Club" in both the Spring & Summer Campaign of 2012 (see letter or recommendation) Trained in negotiation and time management Increased customer attendance on slowest days at the Bar by providing fast, friendly, and memorable service Named "Employee of the Month" on multiple occasions Field trained new hires, offering a model of successful performance Conducted interviews for over 110 applicants Collaborated with the Branch Manager to recruit and train a sales force ranked #1 Branch Office for “2nd Summer Conference Sales Push” (Out of roughly 75 Offices) Attended 10+ professional conferences/divisional meetings as a sales representative with members of the corporate staff Experience Company Name City , State Bartender / Server Trainer / Banquet Event Captain 02/2013 to Current Interacting with guests, fellow workers and supervisors in a polite, considerate, and welcoming manner to make sure all guests have a perfect bar experience Trained and prepared new staff members to uphold the standards of a fine dining restaurant, and provide guidance throughout their trial of employment. Uphold company standards by executing steps of service flawlessly to maximize level of hospitality for guests and profitability for the company. Supervise service teams for private events by assigning responsibilities among staff members, organizing staff to properly follow BEO guidelines, ensuring the setup of the venue, and streamlining communication between guests, servers, and chefs. Facilitate company changes by soliciting coworker feedback, opening communication with management to improve standards of accountability for staff members, and positively influencing private event standards to increase guests' satisfaction. Additional responsibilities: Handling customer payments, Maintaining an accurate cash drawer, Assisting co-workers, Distributing servers' money earned, Attempting to limit problems and liability related to a guest's excessive drinking, Minimizing waste to control cost, and managing inventory. Company Name City , State Assistant Sales Manager 04/2012 to 02/2013 Office administration work in addition to upholding the structure of advertising and recruiting Consistently assisted in 19 hour training seminars and personally directed sales team development programs Assisted in conducting a demographic study of new potential territories and selecting an office location to lease Conducted 90 minute interviews for 110+ qualified applicants , and was granted the ultimate decision in terms of their employment Assisted in developing and implementing advertising strategies in a multitude of media forms including direct mail, web, newspaper, posters, and in-hand cards/flyers Working in coordination with local colleges in attempts to help students find summer work Assisted in hiring and training all sales staff for new Branch Office location Consulted 15-30 representatives on a weekly basis instilling the importance of time management and goal setting; serving as a coach for representatives with little to no experience Led sales calls with team members to establish sales and customer retention goals Assisted in analyzing weekly sales and developing strategies to increase office performance through weekly staff meetings Generated monthly and annual sales reports Monitored customer preferences to determine focus of sales efforts Collaborated with the Branch Manager to recruit and train a sales force ranked #1 Branch Office for "2nd Summer Conference Sales Push" (Out of roughly 75 Offices) Assisted Branch Manager in leading office to sell over $110k for the Summer Campaign; surpassing the previous years by 157% Consistently sold CUTCO Cutlery around Assistant Manager duties and stood as a positive influence for sales representatives by continuing to conduct Field Training Company Name City , State Sales Representative / Field Sales Manager 09/2011 to 02/2013 Operate as an independent contractor selling CUTCO high-quality cutlery and culinary products, directly to customers on a one-on-one, in-home, professional appointment basis I took part in helping Vector Marketing sell over $250 Million worth of CUTCO nationwide Handled everything directly from initial contact to the close of the sale in addition to follow-up appointments for servicing Emphasized product features based on analysis of customers' needs Collaborated with colleagues to exchange selling strategies and marketing information Scheduled an average of 20+ appointments during sales pushes Shared product knowledge with customers while making personal recommendations Developed own customer referral base by averaging 10-15 personal recommendations per appointment Recognized for ability to quickly establish rapport with customers, in turn; building a residual recommendation base Obtained invitation to Presidents Club two consecutive campaigns Achieved highest Sales Promotion in the company (Personal Career Sales = $30,000+) within 9 months while working in two completely new territories Field trained new representatives, offering a model of successful performance Attended 10+ professional conferences and divisional meetings all around the East Coast with members of the corporate staff Over $450 Average Order - 80% Closing Ratio - Career CUTCO Sales exceeded $43,000 Company Name City , State Food Runner / Server 04/2010 to 08/2011 I held this position while still attending George Mason High School. Many of my responsibilities are already listed above; However, a detailed elaboration on my duties as a "Food Runner / Server" is available upon request. Education Bachelor of Science : Neuroscience Northern Virginia Community College , City , State , USA GPA: GPA: 3.9 Transfer Program for George Mason University - Currently Enrolled GPA: 3.9 40 Credits Completed Dean's List or President's List every semester Have taken and passed multiple Computer Competency courses which included learning and mastering the functions of Microsoft Word, PowerPoint, Excel, Access, Publisher and OneNote Also completed a course on Web Design Bachelor of Science : Biology / Psychology Saint Petersburg College , City , State , USA GPA: GPA: 4.0 Transfer Program for University of Florida - 2012 GPA: 4.0 Dean's List every semester Coursework in Communications and Psychology Voluntarism: Study Group Leader for Psychology Department High School Diploma : General with IB Studies George Mason High School , City , State , USA Class of 2011 Concentration in Math and Science Completed IB Math Studies (Awarded 3 College Credits) Completed and received prefect score in IB Spanish IV (Awarded 7 College Credits) Interests I am a fan of good food and wine; I am always trying new restaurants all over town Some other activities I enjoy are Hiking, Racquetball, Snowboarding, Horseback Riding, and visiting with friends and family. I love traveling because I see it as the easiest way to seek growth as an individual I have been fortunate enough to have experienced Canada, China, Thailand, Peru, Argentina, Chile, Spain, and Germany; Ideally this list will continue to grow Languages Bilingual English / Spanish Fluent reading and writing Skills Other Skills Include: Public Speaking, Leadership, Team Building, Establishing Good Rapport, Time Management, Self Motivation, Problem Solving, Ability To Analyze Sales As Well As Guest Satisfaction, and Ability To Work Well With Others Additional Information Attached are two letters of recommendations Multiple references are available upon request | CHEF | 1,453 |
BUSINESS DEVELOPMENT EXECUTIVE Summary Accomplished sales professional with 20 years of business development and account
management experience in both the private and public sector; healthcare, education and government. Adept at managing
intense demands of multiple existing customer accounts and cultivates strong customer
relationships. Highlights Negotiation Financial Analysis Detail Oriented Strategic account development Relationship selling Teamwork Accomplishments Selected to the Staples NAC Green Team. Successfully grew account base to 14 new customers. Generated $3.5 million in new business acquisition. Recipient of BDE All Star award. Closed $700,000 in furniture for customer's new corporate headquarters. Experience 08/2012 to Current Business Development Executive Company Name － State Experience in delivering profitable, multi-year national and corporate contracts to
companies with 400+ employees. Responsible for business-building and relationship-building expectations through
long selling cycles with unique accounts. Lead entire sales process, price negotiation, final contract terms and
implementation from inception to close of sale. Create and conduct unique marketing proposal presentations and RFP responses
for all Staples industry business solution categories; supplies, facilities, technology,
promotional, print, and furniture. Generate new sales opportunities through direct and telephone selling and emails. Leverage lead generation tools to increase profitability and product presence in the
marketplace. Developed new customer base consisting of 14 accounts averaging $250,000
dollars in office supplies a year. 07/2007 to 07/2012 Account Manager Company Name － State Responsible for customer acquisition, retention and expansion. Established relationships providing healthcare solutions that fit accounts goals,
objectives and GPO contract agreements. Administered all e-commerce training and development. 12/1991 to 12/1997 Account Executive Company Name － State Managed largest corporate accounts in seven states. Negotiated and executed marketing and advertising promotions. Met or exceeded all quotas throughout tenure and increased market share in
accounts. 11/1987 to 12/1991 Sales Representative Company Name － State Effectively communicated and coordinated execution of the planogram with store
management. Arranged items in favorable positions and areas of the store for optimal sales. Managed the purchasing process for the entire department. Education Bachelor of Science : Journalism and Mass Communications Kansas State University － City , State Public Relations and Marketing Skills Customer Relationship Management (CRM) software (Salesforce) Office 365 Healthcare: GPOs Government and Education: Consortiums | BUSINESS-DEVELOPMENT | 585 |
CONSULTANT Summary Media Planner and Media Buyer roles handled in the adverstising industry with a total work experience of 4+ years. Excellent knowledge in the Media agency analytical tools like TAM (Television Audience Measurement), IRS (Indian Readership Survey), TGI (Target Group Index), and Google Analytics. Excellent knowledge in Microsoft Excel, Powerpoint, Outlook, Project, and Visio. Have used the tools at work place and academic front prudently. Basic and working knowledge in SQL (Structured Query Language), Core Java, HTML, SAP MM module Worked on operating systems like Windows 7, Windows Vista, Windows XP, and Apple OS X. Strong Interpersonal skills, leadership skills, listening skills, quick learner, and team player. Have a delightful and enlightening experience in working with top clients in FMCG, Automobile, Retail, e-commerce etc. Attended several conferences, and training programs with seniors. Highest qualification is MBA in International Business with dual specialization in Marketing and Finance. Currently pursuing Masters in Management Information Systems in the US. Looking forward to switch industry from Marketing to Technological field focused on Database side preferebly. Highlights JAVA Web Technologies HTML, CSS Databases MYSQL Database Tools SQL Analytical and data Retrieving Tools Google Analytics, TAM, TGI, RAM, IRS Operating Systems Windows 7, Windows Vista, Windows XP, and Apple OS X. Accomplishments Project Title Hospital Database Management System Course Database Design and Implementation Problem Lack of Centralized Database System, paper records management and lack of communication between functional Department Solution To design a Hospital management system and build the database in SQL Summary The project was related to Relational Database System and after identifying the departments and hospital unit as a whole. At the designing stage ER and Schema was formulated and in the implementing stage database was built in the most popular RDBMS called MySQL. Tools used MySQL Project Title Accounts Receivable Application (ARA) Course System Analysis and Design Problem The Company was working on an old legacy IBM mainframe system, which was costly ad inefficient. Solution Mainframe to distributed Environment Setup Summary new project proposed is to build an Accounts Receivable Application (ARA) which is distributed unlike the rigid and costly IBM Mainframe System. The Distributed ARA would be using the J2EE Platform, which is platform independent Java environment a Java platform for building, and implementing web based enterprise and application. Likewise, a disseminated framework will give Flexibility and scalability and cost efficiency. Methodology Generating System Request, Feasibility analysis, Use cases, Sequence, class, package diagrams, GUI Samples Tools Suggested/Used Ms Visio, Ms Project 2010, Java JDK, Business Objects, MySQL, Red Hat Linux, Web Logic Project Title ERP Implementation for a Regional electrical Utility company Course Enterprise Resourse Planning (ERP) Problem The company functional units are not communicating effectively and hence the overall efficieny is falling down Solution ERP system to make the company integrated across functions Summary Regional electric utility company is planning to implement ERP systems into their organization to make it more robust and integrated. Methodology In each functional units of organization which is Marketing, HR, Finance, and supply chain, the organizational structure needs to be identified, funcational and inter business processes needed to be identifiied and database needs to be integrated accordingly. Tools Suggested SAP S&D, MM, FI, and HR Modules. Experience 03/2014 to 07/2014 Consultant Company Name The company was an event management company focused in the sports and fitness field based out of Bangalore. Their main client was Google and my role was to plan the events and consult the company on Marketing related processes. Job Responsibilities Managing Clients event planning budget Design and Implement Event Plans Monitor and control Event plans Consult on Advertising and Marketing activities Manage Reports and presentations Send Weekly and monthly updates Attend Pitch Meetings and presentations. 04/2013 to 11/2013 Account Manager Company Name To manage Clients Advertising Budget, Presenting the competition scenario in media perspective, suggesting an appropriate media mix and successfully implementing the plan, doing a post evaluation for the Media plan implemented. Job Responsibilities Division of work among the team member according to the brief Prepare a Work flow report and assigning responsibilties witn deadline Competition Analysis and Target audience profiling according to the campaign need Seeking approval for first cut pre media plan from the client Regular Team Meetings and client meetings Generating MIS reports and weekly updates New client pitching Maintaining great relationship with media vendors and clients Post Evaluation of the campaign and lessons learned Company Name Group M Role Media Buyer. 12/2011 to 04/2013 Company Name To manage clients budget and negotiate the cost for the approved media plan and big media properties with the vendors and get the savings for the client Job Responsibilities Division of work among the team member according to the brief Prepare a Work flow report and assigning responsibilties witn deadline Investment profiling for media mix Responsible for first cut media plan Rates for planning Presenting new Media investment oppurtunities to the clients Finalising the Rates for the media plan and provide savings report to the client New client pitching Maintaining great relationship with media vendors and clients Post Evaluation of the campaign and lessons learned Company Name Mudra Role. 06/2010 to 12/2011 Media Planner To Manage Clients Advertising Budget, Presenting the competition scenario in media perspective, suggesting an appropriate media mix and successfully implementing the plan, doing a post evaluation for the Media plan Job Responsibilities Competition Analysis and Target audience profiling according to the campaign need Seeking approval for first cut pre media plan from the client Generating MIS reports and weekly updates Maintaining great relationship with media vendors and clients Post Evaluation of the campaign and lessons learned. Education Degree MBA : International Business MIS Management Information Systems National University GPA: GPA: 10/4 International Business GPA: 10/4 MIS Management Information Systems GITAM University GPA: GPA: 6/4 GPA: 6/4 HOBBIES: Singing, Socializing, Working out , and Travelling Skills Advertising, Apple, Budget, CSS, client, Clients, Databases, Database, event planning, event management, Google Analytics, HTML, JAVA, Managing, Marketing, Media plan, Meetings, Windows 7, Windows, Windows XP, MIS, MYSQL, new Media, Operating Systems, OS, Presenting, presentations, processes, RAM, Singing, SQL, Vista | CONSULTANT | 1,194 |
CLAIMS SERVICE MANGER Professional Summary Service-oriented manager who delivers high quality customer service by accurately assessing client needs and recommending the most useful policies and products. Excellent investigation and attention to detail skills. Skills Property insurance Report development Critical thinking Project planning Types [Number] WPM Work History 05/2014 to Current Claims Service Manger Company Name – City , State 11/2005 to 10/2008 Associate Claims Adjuster Company Name – City , State 04/2012 to 05/2014 Casualty Auto Adjuster II Company Name – City , State Investigates, evaluates, negotiates and adjusts moderately complex auto claims presented by or against our insured to confirm coverage, Determine legal liability and equitably settle/defend in compliance with all state regulatory requirements. Works under limited supervision to Perform work assignments and problem resolution. Recognizes life events, understands member's needs and provides advice in order to Deliver appropriate solutions to members. Accomplishments Provides AUTO/CASUALTY claims service via internal channels (phone/email/fax/mail/other electronic channels) to members and third-party customers. Adjusts moderately complex auto claims. Severity of claims includes soft tissue losses involving neck injury, back injury, and PIP/Med Pay. Acquires and applies intermediate knowledge of P&C insurance industry products, services, and processes to include P&C insurance policy contracts and coverages, and USAA claim handling process and procedures. Collaborates with team members to resolve issues and to identify appropriate issues for escalation. Partners and/or directs vendors and internal business partners to facilitate claims resolution. Contributes to business goals, performance metrics and effectively uses tools & technology. Supports workload surges and/or Catastrophe Operations as needed to include working significant overtime during designated CATs. USAA Internal Catastrophe Unit- Property Hurricane Katrina Hurricane Irene Super Storm Sandy. 08/2004 to 09/2004 Auto Adjuster Company Name – City , State Investigate, adjust and settle, complex auto, mobile home, boat, and motorcycle claims Maintained diary management for field inspections Completed inspection appointments within the CAT database Triaged damage for proper handling Schedule tow appointments and salvage appointments for customers Issued payments for proper closing Set up hard files for proper documentation and storing. 07/2001 to 12/2004 Claim Representative Company Name – City , State Investigate, adjust, and pay claims in a call center environment. Consistently provide and demonstrate superior customer service. Handle and process calls in a detailed and accurate manner. Complete coverage investigations to ensure proper coverage and limits applied Interpret policy information to provide coverage for glass damage Take recorded statements Adjust and determine liability Negotiate with glass shops and vendors in order to obtain a fair and reasonable price. 04/2001 to 10/2008 Associate Claims Adjuster-Settle Loss Company Name – City , State 12/2004 to 05/2005 Immediate Response Unit Representative Company Name – City , State Education Current Master of Science : Criminal Justice Sul Ross State University - City , State 1 2011 BA : Criminal Justice Sociology Our Lady of the Lake University - Criminal Justice Sociology Minor in Sociology 1 1998 Eagle Pass High School - Courses include: Criminal Law, Criminal Investigations, Theories of Criminal Justice, Corrections,
Crimes against Children and Adults, Tort and Liabiity 2011 Bachelor of Arts : Criminal Justice Our Lady of the Lake University - City , State 2011 Internship : Medical Death Investigations Bexar County Medical Examiners Office - City , State Assisted the on-duty Bexar County Medical Investigator with the collection of information pertaining to scene investigations, interview of witnesses, physicians, police officers and relatives Scene photographs and intake photographs for morgue check-in or out Evidence collection from scene investigations Log and count medications Office duties that include faxing medical records, police reports, answering telephones and delivering reports to the Medical Examiner.United Services Automobile Association Auto Claim Adjuster II- 1st Party Injury. Affiliations Student Associate Member of the Association of Certified Fraud Examiners. Certifications TX Casualty and Property License Skills C, call center, closing, contracts, CPT coding, Criminal Justice, customer service, database, documentation, email, fax, faxing, insurance, ISO, Law, Legal, Lexis Nexis, Medical billing, Access, Excel, mail, Office, outlook express, PowerPoint, Works, police, problem resolution, processes, fluent in Spanish, supervision, telephones, phone Additional Information "John's outstanding client focus has led our USA Bank branch to outperform others and surpass annual profit goals." - Henry Adams, Financial Manager, USA Bank | AUTOMOBILE | 1,325 |
PEST CONTROL TECH Summary Seeking a position with a warehouse company, where I can use my experience as a Forklift Driver in order to maintain inventories in a good clean environment and to become an asset to your company. More than ten years experience. Experienced forklift operator able to receive cargo into packing area, report any overage, shortage and damages from that delivery to the appropriate agents or supervisors and follow packing instructions as indicated by paperwork. Experience working with lots of different materials. Ability to implement and perform pm's for planned maintenance programs. Excellent ability to use hand and power tools applicable to the trade. Ability to read, understand, and follow, safety procedures. Demonstrated ability to follow oral or written instructions. Able and capable of lifting 100lbs, can withstand extreme hot and cold conditions. Capable of prolonged physical effort, fast problem solver, ability to respect deadlines and to efficiently interrelate with other workers of the department. Highlights Shipping and receiving Safety-oriented Production scheduling Results-oriented Exceptional problem solver Manufacturing background Safety Orientation training Packing and scanning orders Multi-tasker Safety-conscious Customer-service focused Strong communication skills Natural leader Valid La driver's license Determined Basic math skills Lifts up to 100] pounds Accomplishments Used propane forklift to load trailer at warehouse. Prepared pallets by following prescribed stacking arrangement and properly tagging pallets. Earned a perfect attendance record for 3 years in a row. Assembled product containers and crates. Recorded numbers of units handled and moved, using daily production sheets or work tickets. Packed containers and re-pack damaged containers. Attended Flight School Education High School Diploma : BASICS 1998 St.Bernard High School , City , State Experience Company Name City , State Pest Control Tech 08/2014 to Current Maintained accurate stock records and schedules. Recommended and helped customers select merchandise based on their needs.Confirmed that appropriate changes were made to resolve customers' problems.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Company Name City , State warehouse/shipping and receiving 09/2012 to 08/2014 Supervised material flow, storage and global order fulfillment. Selected products for specific routes according to pick sheets. Processed customs duties and fees quickly to release international shipments. Oversaw special orders and after-hours, urgent shipping jobs. Oversaw warehousing and storage practices and housekeeping. Received incoming shipments and reviewed contents against purchase order for accuracy. Transported goods from racks, shelves and vehicles. Worked at a rapid pace to meet tight deadlines. Verified and recorded the count and condition of cargo received. Company Name City , State Warehouse/Driver 07/2011 to 08/2012 Selected products for specific routes according to pick sheets. Conducted monthly, quarterly and yearly inventories of warehouse stock. Resolved service issues in a timely manner, including coordinating and processing returns. Retained valid proof of insurance and registration in vehicle at all times. Maintained records required for compliance with state and federal regulations. Delivered customer orders to homes and places of business within established time frames. Interacted with customers and vendors in a friendly and timely manner. Company Name City , State Warehouse/Shipping and Receiving 08/2005 to 11/2011 Maintained accurate stock records and schedules. Selected products for specific routes according to pick sheets. Oversaw special orders and after-hours, urgent shipping jobs. Unloaded, picked, staged and loaded products for shipping. Conducted monthly, quarterly and yearly inventories of warehouse stock. Reported inventory balances and cycle counts in both the ERP and WMS systems. Received incoming shipments and reviewed contents against purchase order for accuracy. Rotated stock by code and receiving date. Transported goods from racks, shelves and vehicles. Worked at a rapid pace to meet tight deadlines. Verified and recorded the count and condition of cargo received. Banded, wrapped, packaged and cleaned equipment. Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate. Used propane forklift to load trailer at warehouse. Company Name City , State Driver/Helper 11/2004 to 08/2005 Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes. Obtained and maintained proper delivery authorization and pickup documentation. Conducted daily DOT pre-trip inspections according to a set checklist. Retained valid proof of insurance and registration in vehicle at all times. Company Name City , State A/O Aviation Ordanance 11/1998 to 05/2003 Effective decision-maker in high-pressure environments. Managed receipt, storage and issue of ammunition processes. Completed multiple fire prevention safety training. Practiced and followed all safety regulations and guidelines. Skills delivery, forklifts, inventory, ISO, weapons, organizing, pick, receiving, safety, Scanner, scanning, shipping | AVIATION | 2,477 |
FINANCE AND OPERATIONS MANAGER Summary Dedicated to accurate, automated and systematized flow of information Analytical accounting and bookkeeping professional with 12 years of bookkeeping experience in preparation, analysis, and reporting of financial performance. Proven professional focused on enhanced productivity, automation and financial control. Consistently exceed challenging business objectives. Demonstrated ability to provide comprehensive support for executive-level staff. Proven track record of accurately completing research and reporting to management. Adept at developing and maintaining detailed pricing strategies (profit margin and cost analysis), forecasting, budgeting and inventory management. Noted efficiency in collections and maintaining current status of aging reports. Highly focused and organized in supporting complex, deadline driven operations; efficient and effective in multi-task situations. Able to prioritize and achieve organizational objectives. Collaborated with CPA's and C-Level Management. Highlights Microsoft Office System, QuickBooks, Microsoft Windows operating system, and Salesforce. Payroll services include: Trax, ADP, Accuchex, Sure Payroll, Wells Fargo and Intuit. Participate in Intuit's Continuing Research Program conducting case studies with QuickBooks software. Public and private accounting Cost accounting Budget analysis Account reconciliations Cash-flow report generation Accomplishments Accounting Skills Operated computers programmed with accounting software to record, store, and analyze information. Auditing Extensive experience with Financial Statements audits, reviews, compilations and audits for Governmental organizations (A-133). General Ledger Accounts Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions. Experience Finance and Operations Manager May 2010 to December 2014 Company Name － City , State Served as the primary financial support to the Executive Director managing a $1.2-1.7 million budget for a non-profit organization specializing in early literacy for underserved children. Prepared monthly financial statements, sales tax and payroll records. Maintained Accounts Receivable, Accounts Payable records and conducted reconciliations for both credit cards and bank statements. Audited and reconciled three years of financial data left unresolved from previous accountant. Reconstructed organizations records for all five bay area regions. Compiled all supporting documentation in preparation for IRS audit and 990 Tax Filing. Responsible for placing all orders to vendors; forecasting; developed strong vendor relations. Implemented fund accounting to track all Restricted Funds in both QuickBooks and in Excel. Kept track of approximately 75 Restricted Grants and released funds when necessary. Collaborated with five Regional Managers on Grant Obligations. Updated and revised the Chart of Accounts. Bookkeeping Services - Various Bay Area locations. Executed accounts receivable reporting enhancements and reconciliation procedures.Managed accounting operations, accounting close, account reporting and reconciliations.Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.Prepared financial and regulatory reports required by laws, regulations or boards of directors.Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget. Full Charge Bookkeeper January 2003 to Current Company Name － City , State Managed accounting operations, accounting close, account reporting and reconciliations.Evaluated accounting requirements during discovery meetings with potential clientsPerformed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.Performed field audits on wide variety of clientele using Quick Books System Senior Buyer / Accounting Assistant January 1987 to January 2003 Company Name － City , State Served as high-level support to General Manager/Production Manager of manufacturer of packaging products and corrugated displays with over $12 million in annual revenue. Performed a variety of key vendor relations functions, such as, pricing strategies, improved communication skills, and enhanced quality. Developed spreadsheets to improve and inform quality and initiated quarterly supplier meetings. Prepared meeting agendas and carefully monitor all action items. Reduced inventory by 55% through negotiations with our suppliers. Maintained packaging inventory that resulted in a cost savings of 20% overall. Created extensive Excel forecasting analysis spreadsheets. Coordinated and managed vendor meetings and internal quality improvement teams (ISO 9000 Purchasing Leader). Developed presentations and created Excel graphs and reports for meetings. Coordinated and organized the company picnics and special events. Education BS/BA : Business Administration , 1994 University of Phoenix － City , State , USA Business Administration Bachelor's Degree Skills Accounts Payable, Accounts Receivable, ADP, Bookkeeping, budgets, budget, communication skills, credit, clientele, clients, documentation, special events, Filing, financials, financial, financial statements, forecasting, Funds, General Manager, Grants, graphs, inventory, ISO 9000, Director, managing, meetings, Excel, Microsoft Office, Microsoft Windows, negotiations, operating system, packaging, Payroll, presentations, pricing, Production Manager, profit, Purchasing, quality, quality improvement, QuickBooks, Research, sales, spreadsheets, Tax, vendor relations | FINANCE | 1,591 |
BUSINESS DEVELOPMENT MANAGER Summary Extensive and diverse sales, business development, and management background. Creative professional with records of increasing revenue and department effectiveness. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multi-task when necessary. Customer focused with diverse industry experience including security, computer, sales, management, psychology, non-profit, and retail. Enjoys learning new programs and processes. Team player who is attentive to detail and able to work in fast paced environments. Excellent oral and written communication skills. Highlights Trained in business development Accomplished in relationship selling Friendly and cheerful MS Office proficiency Team leadership Proven sales track record Goal-oriented Detail-oriented Exceptional time management Analytical problem solver Sales management Experience Business Development Manager 07/2015 to Current Company Name City , State Generate new business from cold calling efforts Manage advertisement budget Maintain key performance measures Identify, coordinate and participate in client relationship-building activities and meetings. Assist sales managers with new and pre-owned sales through writing, negotiating, and closing sales Develop and manage CRM tool Design social media content and company webpage Conduct discovery and needs analysis with each potential client Participate and make recommendation in screening/hiring and development of associates Sponsorship & Exhibition Account Executive 07/2015 to Current Company Name City , State Research and develop a list of potential sponsors for each MMA event Develop and maintain relationships with existing and potential sponsorship clients Keep precise records of conversations with all clients and sponsors Invoice sponsors once agreements have been reached Coordinate various services for clients and sponsors Assist in preparing promotional material Maintain knowledge of MMA event timelines and sponsorship deadlines Internal Operations Manager 08/2014 to 07/2015 Company Name City , State Manage reconditioning process of all pre owned vehicles Resolve customer complaints in a quick and friendly manner Handle all internal service tickets Sell customers additional service based off recommendations of technician Increase service department revenue and profit by 30% in just 6 months Develop and share best sales practice throughout service department Support sales, business office, and buyer when needed Used Car Manager 02/2013 to 08/2014 Company Name City , State Procure and sell pre-owned inventory through auction sites, 3rd party vendors, and physical car auctions Appraise customer trade ins Assist sales professionals in pre-owned sales including customer relationship building, negotiating, and arranging financing Increase pre-owned sales from 40 cars per month to 70 cars per month within 3 months Participate and make recommendation in screening/hiring and development of associates Business Development Sales Manager 07/2009 to 01/2013 Company Name City , State Cold and warm called 80-100 new and existing accounts per day. Manage advertisement budget Maintain key performance measures Contact new and existing customers to discuss how specific products could meet their needs. Identify, coordinate and participate in client relationship-building activities and meetings. Assist sales managers with new and pre-owned sales through writing, negotiating, and closing sales Develop and manage CRM tool Design social media content and company webpage Manage online inventory Participate and make recommendation in screening/hiring and development of associates Internet Sales Manager 05/2007 to 07/2009 Company Name City , State Manage, analyze, and data mine CRM Acquired new sales opportunity by filtering incoming calls and aggressive follow up with existing customers Negotiate and close sales Manage monthly online advertisement budget Manage online inventory Forecast e-commerce sales along with planning and implementing changes along the way to maximize sales, revenue, and profit. Sales Consultant 01/2007 to 05/2007 Company Name City , State Identify prospective customers using lead generating methods and performing an average of 60 cold calls per day. Develop tools to track and monitor personal sales opportunities, deals in progress and finish contracts. Retain and ensure proper handling and care of 150 existing client accounts. Education Master of Science Degree : Psychology May 2012 Argosy University City , State Bachelor of Science : Integrated Marketing Communications December 2006 Winthrop University City , State , York Volunteer Richardson Animal Rescue, York, SC (March 2015) Fort Mill Rescue, Fort Mill, SC (July 2009 to August 2012) Flex Mortgage, Rock Hill, SC (September 2006 to December 2006) Habitat for Humanity, Rock Hill, SC (September 2006 to December 2006) Global at Winthrop University, Rock Hill, SC (September 2003 to December 2006) Military Experience Air Defense Artillery 03/2002 to 03/2008 Company Name Air Defense Artillery Earned numerous awards and medals including the Army Achievement Medal College ROTC instructor Skills Account management, business development, client relations, cold calling, computer literate, computer proficient, creative problem solving, CRM systems, customer needs assessment, customer satisfaction, customer service, expense control, lead development, marketing, multi-tasking management, reporting, sales, MS office, HTML coding, CNA certificate | BUSINESS-DEVELOPMENT | 674 |
STAFF ACCOUNTANT Summary Highly analytical and detail-oriented professional; possessing extensive financial statement background in quality assurance, compliance, auditing, customer service and regulatory requirements. Thorough knowledge of: financial reporting, cash and accrual basis accounting, fund basis reporting, GAAP and other accounting standards. Adapt quickly when new software and systems are installed. Proficient with: QuickBooks, MAS, ADP, Condo Manager, Adobe, and all Microsoft applications software. Excel in problem solving and strategic planning skills. Highlights DBA Quick Books
MAS - Sage Software Microsoft Excel
ADP Drive Microsoft Access
Condo Manager Microsoft Word Education Bachelor of Science : Accounting , May 2010 University of North Carolina － City , State Accounting Bachelor of Science : Business Administration Finance , May 2010 Business Administration Finance Experience Staff Accountant January 2014 to October 2014 Company Name － City , State Performed all month end functions to produce financial statements. The functions include: reconciliation of the operating and payroll bank accounts, recorded sales for the month, recorded payroll journals, accrued payroll, recorded sales tax, submitted sales tax to NC department of revenue, recorded inventory adjustments, and recorded balance sheet month end entries. Entered all payables and receivables for the 7 franchise locations. Worked with vendors to resolve any situations that arose. Reviewed and maintained that all needed franchise document were on file and up to date. Worked directly with controller on year-end review. Assembled all requested financial and legal documentation that was put into presentable formats. Maintained weekly spreadsheet on collected franchise royalties and advertising fees. This spreadsheet is used for the year-end audit. Managed a company that owned and rented out 12 commercial properties of a shopping center to approved businesses. Responsible for: negotiating rent rates for new or renewing tenants, writing leases, collecting rent, cash flow management, payables, and resolving any tenant complaints or inquires. Managed a company that was a small farming entity. Responsible for maintaining cash flow, all payables, and setting up credit accounts with vendors. Entered all payroll journals and maintained cash flow for company that employed labor to work at farming entity. Filed North Carolina Annual Report for all companies managed by Cary Keisler Inc. and verified that all were current on their filings. Staff Accountant March 2013 to January 2014 Company Name － City , State Collect daily deposits for newly entered SOs as well the balance for any SO that has completed once a job status report has been ran. Interact directly with customers on outstanding deposits and balances due. Responsible for all PO and non PO payable entry/coding for all companies. Work directly with vendors to resolve and discrepancy with payables. Pull weekly-unpaid bills reports that are used for cash flow projections. Complete weekly check run for all companies. Reconcile monthly purchasing American Express credit card that ranges from $60,000.00 - $100,000.00+. Helped facilitate roll of purchasing manager during turnover period from September 2013 - December 2013. Responsible for ordering needed materials/supplies for factory production floor. Worked directly with VP of Finance and members of the production floor in collection of data to develop unit valuation. This information combined with continued data collection is being used for future bills of materials and job costing. Staff Accountant April 2012 to March 2013 Company Name － State Lead reconciliation of Balance Sheet to ensure no discrepancy with General Ledger. Research and resolve any transaction deviating from ordinary operations. Run Project Cost Reconciliation at month end to ensure all billable expenses are posted to a project. This ensures all enries are posted to the correct project and General Ledger account. This provides billing information as well as the correct bottom line for each project. Design Excel Spreadsheet for prepaid employee benefits for EOM reconciliation purposes. Reconcile American Express accounts for SDI and Battleware. 10 Accounts) Responsible for all entry and custodial book keeping of SDI's fixed assets for depreciation purposes. Daily reconciliation SDI's Operating, Interest Sweep, and Line of Credit accounts for most accurate cash projections. Responsible for coding and entry of all Payables items for SDI and Battleware. Prepare monthly Sales and Use Tax. Financial Management Partner July 2010 to August 2011 Company Name － City , State Identified, reported, tracked, and resolved subsidiary ledger discrepancies in all phases of the revenues and receivables accounting processes. Provide an end to end financial statement assurance and accurate presentation by aiding and completing tasks in all areas of operations; performing all monthly bank reconciliations, applying all required financial regulations in preparing and delivery of financial statements. Provided Support to clients and other employees via email on implementations, software support, and financial reporting issues in all aspects of day-to-day operations. Trained new accounting department employees with functionality demonstration to assist in proficient accounting support and software transitioning i.e. QuickBooks, Peachtree and excel transitioning. Able to perform duties of all departments of accounting including accounts payable, accounts receivable, legal coordination and transactional audit and review. Coordinate Lien and Foreclosure preparations, research ownership status and balance histories in order to accurately file legal claims on behalf of our cliental. Constant analysis of all clients' interim financial reports and comparative statements to verify the validity and monitor for inconsistency. Prepare variance reports and explanations to quickly summarize areas of increased variances in expenses. Assist other areas of management in fund accounting budget preparations and presentation at annual and monthly board meetings. Coordinate and prepare materials for audits, review, and tax returns. Assist in annual budget preparations, prepare billings for all cycles, perform all adjusting month end transactions and required G/L posting entries required to correct errors or balance discrepancies. Interests Alpha Sigma Phi: Officer and Chair positions January 2006- May 2010 Vice President Social Chair Greek Week Delegate Livestrong Foundation: Bike-a-thon Skills accounting, accounts payable, Accounts Receivable, ADP, advertising, AR, balance sheet, balance, bank reconciliations, benefits, billing, billings, book keeping, budget, cash flow projections, cash flow, controller, Credit, clients, data collection, delivery, documentation, email, Finance, financial, financial reporting, financial statements, fixed assets, General Ledger, inventory, job costing, ledger, legal, materials, meetings, Microsoft Access, Microsoft Excel, Excel, Microsoft Word, negotiating, DBA, Payables, payroll, Peachtree, processes, coding, purchasing, Express, Quick Books, QuickBooks, Research, Sage, Sales, Spreadsheet, Tax, software support, valuation, year-end Additional Information Activities: Alpha Sigma Phi: Officer and Chair positions January 2006- May 2010 Vice President Social Chair Greek Week Delegate Livestrong Foundation: Bike-a-thon | ACCOUNTANT | 1,893 |
ADMINISTRATIVE OFFICE ASSISTANT Experience 01/2015 to Current Administrative Office Assistant Company Name － City , State Provide customer service, Schedule appointments, and additional duties as needed. 01/2015 to 01/2016 Cheer Coach Company Name － City , State Foster a culture of sportsmanship, teamwork, and responsibility. 07/2009 to Current Adjunct Faculty Company Name － City , State Lecture and communicate effectively with students from diverse backgrounds. Initiate thought-provoking discussions to help students build their critical thinking skills and translate their academic interests into the real world. Maintain an undergraduate teaching load of 3-5 courses each semester to include Medical Terminology, Women's Health, Stress Management, Human Sexuality, Nutrition Concepts, Personal Fitness/Wellness, Student Development. 01/2008 to Current Substitute Teacher Company Name － City , State Adapt to variety of lesson plans to cover subject areas in grades K-12. 07/2005 to 08/2008 Fitness/Wellness Coordinator Company Name － City , State Interview, hire, train, schedule, and evaluate group fitness instructors. Maintain and manage fitness rooms and equipment. Sign off payroll. Navigate and use Class Track to provide access to specialty fitness classes. Organize and maintain employee records and CPR/First Aid certifications. Conduct monthly staff trainings and meetings. Execute On-campus incentive program (FITRaider&RaiderXcape). Coordinate and assist with special events (i.e., Fitness Xtravaganza, Tech Well, etc). Rename and brand fitness program (RaiderX and X2). Develop and manage Better U (yoga and pilates) personal training program. Collaborate with other departments on campus for various wellness activities
(Amazing Spring Break Race, Alcohol Awareness Week, etc). Advise student supervisor for group fitness and special events. Lead Teen Raider Fitness Xperience. 01/2001 to 01/2002 Intern Company Name － City , State Assist with development of group fitness department upon opening of facility. Order fitness equipment. Interview, hire, and train fitness instructors. Coordinate monthly fitness class schedule. Organize the BodyPump program launch. 01/2000 to 01/2005 Group Fitness Instructor Company Name － City , State Instruct weekly fitness classes to a variety of ages and levels. 01/1999 to 01/2005 Group Fitness Instructor & Personal Trainer Company Name － City , State Educate patrons on benefits of healthy living by preparing informational
bulletin boards. Organize and participate in special events (Partner Yoga, Survivor Challenge, Fitness
Challenge, Tech's Largest Boxing/Aerobics/Water Aerobics, Resident Hall Events,
Fitness Around the World). Instruct students and faculty in a variety of fitness classes to include: Yoga, Pilates, Step, Cardioboxing, Group Weight Training, Abs, Hi/Lo, Pre/Post-natal, Sculpting, Circuit Training, Cycling, Yogilates, Water Fitness, Ten Weeks to Health, YogaFusion, Nutrition Mondays, Partner Yoga/Couple's Massage, Making Yoga WORK in your Day. Serve on evaluation committee. Assist with the coordination of Fitness Expo (including teaching workshops at Expo). Design exercise programs specific to individual needs. Perform fitness assessments: heart rate, blood pressure, flexibility and muscular strength,
cycle ergometer, body composition, circumference measurements. Counsel individuals on proper biomechanics and fitness techniques. Motivate and cultivate healthy lifestyle choices in health and nutrition awareness. 01/1999 to 01/2005 Lead Supervisor/Facility Supervisor Company Name － City , State Provide facility tours and assist Facility Manager with staff training. Navigate programs for facility usage and employee records. Education M.S : Ed, Health Promotion & Physical Education Virginia Polytechnic Institute and State University (Virginia Tech) － City , State Ed, Health Promotion & Physical Education B.S : Human Nutrition, Foods, & Exercise Exercise & Health Promotion Human Nutrition, Foods, & Exercise Exercise & Health Promotion B.A : Interdisciplinary Studies Political Science & Psychology Interdisciplinary Studies Political Science & Psychology Affiliations Fitness and Wellness Professional adept at developing comprehensive fitness and wellness programs and initiatives. Background in undergraduate health courses
QUALIFICATIONS
*Implementation and Evaluation of fitness programs
*Interactive staff training and development
*Interdisciplinary Teaching and Learning
*Budget and Financial Management
*Public Relations
*Event Planning and Coordination
*Fundraising and Sponsorship Interests President, GW Carver Intermediate
Sunday School Teacher Grade 1-2, South Norfolk Baptist Church
Volunteer Coach, Chesapeake Parks and Recreation
Event Coordinator, American Legion NC Post 531
President, Women's Auxiliary NC Post 531 Skills academic, Schedule appointments, benefits, blood pressure, CPR, critical thinking, customer service, staff training, special events, First Aid, lesson plans, Medical Terminology, meetings, access, payroll, Stress Management, supervisor, teaching, teamwork, workshops, composition Additional Information LEADERSHIP PTA President, GW Carver Intermediate
Sunday School Teacher Grade 1-2, South Norfolk Baptist Church
Volunteer Coach, Chesapeake Parks and Recreation
Event Coordinator, American Legion NC Post 531
President, Women's Auxiliary NC Post 531 | FITNESS | 855 |
CONSUMER ADVOCATE Summary To obtain a position that would utilize my strong customer service, communication, and leadership skills and offer opportunity for continued professional growth and development. Skills Results-oriented Client-focused Quick learner Computer proficient File/records maintenance Training and development File/records maintenance Microsoft Office Experience 09/2016 to Current Consumer Advocate Company Name － City , State Assist consumers in signing up for health coverage through multiple health insurance companies. Assist consumers with accessing their accounts and answering questions regarding their enrollments. Assist consumers with changes to their account and assist in resolving any payment issues with their account. 06/2016 to 09/2016 Customer Service Representative Company Name － City , State Answer phones, greet clients. Assisted clients with writing new auto, home, and marine policies. Processed policy changes and renewals as well as remarketing policies to acquire rate reductions clients. Sold Auto, Home, Marine and Renters policies as well as upselling and cross-selling additional product lines. Provided agents with MVR's, correspondences, filing, and processing personal policies. Provided additional clerical duties as assigned. 09/2014 to 06/2016 Customer Service Representative Company Name － City , State Answer phones, greet clients. Assisted clients with writing new auto, home, and marine policies. Processed policy changes and renewals as well as remarketing policies to acquire rate reductions clients. Sold Auto, Home, Marine and Renters policies as well as upselling and cross-selling additional product lines. Provided agents with MVR's, correspondences, filing, and processing personal policies. Provided additional clerical duties as assigned. 05/2012 to 09/2014 Administrative Assistant Commercial / Personal Lines CSR Company Name － City , State Answered phones, greet clients. Prepared marketing materials, client presentation folders and commercial policy binders for agents and clients. Created client data spreadsheets using Microsoft Excel. Processed Commercial Insurance Policies including commercial property, commercial liability and workers compensation insurance. 12/2007 to 05/2012 Field Representative Company Name － City , State Inspected and photographed commercial and residential properties for major Insurance companies. Identified roof, siding, foundation, electrical and plumbing types as well as identified commercial hazards and liability risk. Ensured that the insurance risks were acceptable and properly insured. Worked from a home based office, submitting data and reports on a daily basis. Used CAD to estimate accurate square footage and floor plan lay outs. Contacted policyholders to schedule appointments as needed to access properties for high value inspections and interior inspections. Achieved 96% and above accuracy rate on submitted reports. 05/2006 to 03/2007 Personal Lines Customer Service Representative Company Name － City , State Assisted agents with quoting and issuing new personal lines policies in all markets. Provided customer insurance assistance over the phone and in person to personal lines clients. Strong data entry using Applied, Word, Excel and various online insurance quoting systems. 03/2005 to 05/2006 Personal Lines Inside Sales Agent Company Name － City , State Quoted and issue personal lines policies in all markets. Provided customer assistance over the phone and in person to personal lines clients and VIP clients. Strong data entry using Applied, Word, Excel and various online insurance quoting systems. 09/1999 to 03/2005 Underwriting Supervisor Company Name － City , State Managed a team of twelve or more associates to successfully meet or exceed the centers daily, monthly, and yearly objectives. Conducted individual development sessions to evaluate performance, determine trends and training issues. Assisted associates in establishing career goals and achievements. Established team contest and other motivating events. Effectively supported both California and Nevada underwriters. Monitored productivity and accuracy of account servicing and maintenance. 09/1992 to 09/1999 Customer Service Team Lead Company Name － City , State Oversaw the processing of member transactions by the Customer Service Associates. Provided assistance to supervision in the call monitoring process to ensure accuracy and quality service. Provided assistance to supervision with team daily reports, team meetings, and other assigned duties. Provided feedback to supervision on associate's performance. Effectively handled member complaints and escalations to satisfaction. Provided assistance to supervision in managing the service level by taking inbound calls when warranted. Performed all the duties of a customer service associate. 04/1988 to 09/1992 Travel Sales Associate Company Name － City , State Responsible for travel sales to new and existing clients. Met or exceeded all goals and objectives. Education and Training Certificate and licensed in California Property and Casualty Insurance. Insurance Educational Association － City , State Certificate in Travel and Tourism Travel and Tourism Institute － City , State Skills Client Relations Multi-task management Computer Proficient, including Microsoft Office. Project management Creative problem solving Customer needs assessment Customer satisfaction Customer service Reports creation Associate supervision Clerical skills | ADVOCATE | 447 |
EXEC DIRECTOR OF SALES, CONSULTANT, STRATEGIST Executive Profile 10+ year proven track record in Digital, Mobile, and Social, Business Development & Sales Leadership experience, working with top tier clients and agencies in revenue generation, sales team management, across Retail, CPG, QSR, Electronics, Entertainment, among other verticals, leading sales teams to exceeding quota and new market expansion Skill Highlights Business development leader Sales team management Revenue and market expansion Self-motivated Leadership/communication skills Negotiations expert Market research and analysis Customer-oriented Core Accomplishments Sales Management and Leadership : Built and managed sales teams to over $25MM in annual quota achievement Business Development leadership in Business Development Expertise : Spearheaded programs which increased revenues 150% YoY and successfully expanded into new markets and territories Professional Experience Exec Director of Sales, Consultant, Strategist Current Company Name － City , State Work with clients and agencies to build and implement in-market strategies and extend revenue streams across digital, mobile, and social messaging channels Drive revenue across Retail, CPG, e-Commerce, Technology, and Entertainment clients Manage and Develop go-to-market strategies and positioning to achieve optimal goals Build Mobile + Social Planning, Marketing & Messaging Strategies via Multi-Platform and Omni-Channel execution, also to be executed digitally via live on-the-ground events Develop and Strengthen Strategic Partnerships across disciplines and tech partner organizations. Advisor, Strategy, Business Development, & Sales and Media / Marketing Strategist. Current Company Name － City , State Drive Business Development and Strategy through sourcing new client relationships. Develop holistic digital and media strategy through execution, across Mobile / Digital companies developing solutions for expansion and new marketplace penetration endeavors. Manage and Develop go-to-market strategies and positioning to achieve optimal goals. Sales Team Management, Regional Sales Manager Company Name － City , State Manage a sales of 10 selling Cross-Screen Digital Technology & RM Solutions across PC, Mobile, Video, Social, Advanced Dynamic Ad Serving, Creative Services. Manage over $25MM in annual revenue across the Eastern Region, forecasting budgets, managing to goal across the team, and through individual account leadership and oversight. Deliver 115% to goal and drive revenue through Media and Creative Agencies + Client Direct. Develop key strategic partnerships across disciplines, platforms, and selling verticals. VP, Senior Director of Mobile Sales and Strategy Company Name － City , State Manage sales efforts and lead team of account and campaign sales management Develop and Report revenue growth to C-Level management, directly to the President, and also to the CEO of the organization Lead all Mobile and Tablet Strategic Executions and manage entire Sales process with Agencies, Clients, Publishers, and Networks - both end clients and media partners Manage and solidify top partnerships with agencies for Mobile Ad Serving and Rich Media Develop large book of agency/client business and grow revenues 150% annually YOY Senior Director of Sales, Mobile Solutions Specialist Company Name － City , State Present sponsorship sales offerings, Manage and execute deals with top agencies: Mediavest, Mediacom, Mindshare (Joule), Carat, Media Contacts (Mobext), Ogilvy, BBDO, Mullen. Lead the conceptualization & implementation of multiplatform campaigns and strategic initiatives for key partners, including VH1, Bose, IKEA, Slim Jim, Ford, Coke, Six Flags. Work closely with creative development, marketing, sales, and operations to increase campaign success and optimize for performance. Build cross-platform revenue forecasting, create campaign management platform featuring brand sponsorship and integration offerings across multiple disciplines. Manager, Eastern Sales and Business Development Company Name － City , State Build & develop sales territory of top agencies and brands, increase revenues for digital content organization, exceeding sales goals at 110% Develop integrated programs and campaign executions with top tier brands, manage entire sales processes Successfully closed integrated deals including Walmart, P&G, Nestle, Aquapod, HP Produce and enhance actionable marketing material and product collateral for external industry consumption, present to agencies and clients to ensure successful sell-through. Cross-Platform Digital Media Advertising Sales Company Name － City , State Work with agencies and clients in advertising across all MTVU online properties and develop agency & client relationships, in conjunction with Cable partners Build sponsorship packages across both digital integrations and television offerings, develop compelling visual collateral, incorporating analytics, campaign reporting Create and deliver strategic sales plans to secure digital deals across multiple key verticals Strategize with upper management and agency buyers on fostering/growing top accounts Manage cross-functionally across all departments, driving TV platforms & all digital sites Commercial Producer, Production Manger Company Name － City , State Work with top Madison Avenue Ad Agency to Produce TV Commercial Animatics to be produced as live on-air commercials for Fortune 500 companies. Manage entire production process throughout commercial shoots, securing crews and production staff, vendors, and all aspects of pre- and physical production. Education MBA : Management and Media Communications Management, Finance , 2012 Fordham University Graduate School of Business GPA: GPA: 3.9 GPA: 3.9 BS : Media Communications and Film Production/Direction , 1999 Syracuse University, S.I. Newhouse School of Public Communications GPA: GPA: 3.8 GPA: 3.8 Media Communications and Film Production/Direction Skills Sales Management, Business Development and Strategy, Client and Agency Focus, Creative Development, e-Commerce, Forecasting, Leadership, Managing, Marketing, Messaging, Positioning, Process Driven, Reporting and Analytics | DIGITAL-MEDIA | 1,261 |
COMMITTEE MEMBER Executive Profile Result driven professional with experience in working with local and state government agencies. Organized and skilled in financial management, customer service, conflict resolution, EEO matters, contract negotiation, grant writing, and Homeland Security. Proficient in government, private sector, ordinances, rules, and laws. Exemplary ability to lead teams in cultivating a productive work atmosphere, resource management, and meeting external/internal deadlines. Ambitious professional offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader with an team player work ethic. Skill Highlights Customer Relations Problem Resolution Leadership/communication skills Public Relations Project Management Strategic Planning Contract Negotiations Performance Analysis Core Accomplishments Project Management: Initiated the Brothers' Keeper Program which resulted in a multi-year private and government grant funding. Human Resources: Spearheaded new recruitment and training program which increased retention of employees. Staff Development: Launched well-received program of professional development courses for all staff in conjunction with the Commonwealth of Pennsylvania Municipal Police Officers' Training Commission. Professional Experience Company Name January 2016 to Current Committee Member City , State Works to facilitate citizen participation in the planning and implementation of the Durham Community Development Block Grant Program (CDBG). Ensures that decent affordable housing an d city services are provided to most vulnerable communities. Collaborate with local, state, and federal officials to create jobs through the expansion and retention of businesses in Durham. Company Name August 2015 to Current Correctional Officer City , State Supervise inmates in the close custody (death row, lock down, and mental health) housing units, and those segregated for administrative or punitive measures; instruct inmates in housekeeping and sanitation; supervise the issuance of clothing and other personal effects to inmates. Oversee periodic patrols of quarters and work areas and initiate counts of inmates at regular and irregular intervals. Maintain control and discipline including use of physical restraint and restraining devices; prevent the introduction of contraband into the institution/unit. Company Name October 2009 to April 2013 Sr. Police Officer/Field Training Officer (FTO) City , State Assumed first line supervisor duties for a patrol squad in the presence and/or absence of the lieutenant. Administered and completed performance evaluations; reviewed officers reports and daily activity logs for accuracy, completeness and essential elements. Patrolled assigned areas on foot and/or by motor vehicle to control traffic, prevent and/or deter crime and to arrest violators. Issued warnings and/or citations to motor vehicle operators when violations of the Commonwealth of Pennsylvania Motor Vehicle Laws were observed. Company Name March 2007 to July 2011 Program Coordinator/Case Manager City , State Maintained confidentiality in compliance with HIPPA laws, while organizing case records and providing assistance to clients with appropriate documentation; worked closely with local and state social services agencies. Assessed the functional, social, psychological, environmental, and financial needs of all clients. Structured and managed a cost-effective, comprehensive plan to meet the housing, living, and, social service's needs of the client, and implemented a short- term living plan that would help assist them as they worked towards total independence. Company Name December 2005 to March 2007 Sr. Mental Health Case Manager City , State Provided high-quality mental health and educational services to children and adolescents with special learning, social adjustment, dependency and behavioral health needs. Company Name February 2002 to August 2007 Sr. Police Officer/Anti Crimes Unit City , State Initiated drug interdiction and organized crime investigations. Effected many arrests as a result of my investigations of illegal drug organizations, collection of physical and scientific evidence, interviewing confidential informants, and interrogating suspects which led to confessions. Company Name November 2004 to March 2006 Mental Health Technician City , State Reviewed patient charts and treatment history for compliance issues with the Joint Commission on Accreditation of Health Care Organizations (JCAHO). Promoted the maximum cognitive, social, behavior, and emotional development in each patient assigned to me, in the most expedient and efficient manner. Company Name April 1990 to September 1996 Police Officer City , State Member of the Tactical Response Unit, which was responsible for making forcible entries to effect the safe execution of warrants. Served on the Commonwealth of Pennsylvania Office of Attorney General Drug Elimination Task Force. Company Name January 1989 to March 1991 Criminal Investigator
City , State Initiated several undercover sales and purchases of United States Food Coupons. Prepared detailed reports for the United States Attorney for the Eastern District of Pennsylvania for prosecution. Drafted federal Affidavit's of Probable Cause for the U.S. Attorney of the Eastern District of Pennsylvania. As a result of my investigations, all of the defendants were found guilty for violating the U.S. Food Stamp Act (7 U.S.C.2024). Education North Carolina Central University 2016 Select One : Master of Public Administration & Master of Science in Information Science MPA/MIS City , State Dual Master's Degree in Public Administration & Information Science (Strategic Information Management). Coursework: Public Policy Administration, Economic Consequences, Urban Issues in Public Administration, Administrative Law, Principles in Public Administration, American Government, Intergovernmental Relations, Human Resource Management, and Information Systems in Organizations. Kaplan University 02/2013 B.S. Legal Studies : Legal Studies City , State GPA: Dean's List Honors
*The National Society of Collegiate Scholars
*Recipient of Accelerated Scholastic Scholars Scholarship Kaplan University Accelerated Scholastic Scholars Academic Achievement Award Charlotte School of Law City , State Coursework: Torts Liability 1 & 2, Legal Writing, Lawyer Practicing (LP), Professional Responsibility, Ethics, Civil Procedure Problems in Practice United States Dept. of Justice Deoxyribonucleic Acid (DNA) Initiative Training Forensic DNA for Officers of the Court Law 10 Legal Guide for the Forensic Expert Advanced and Emerging DNA Techniques and Technologies DNA Amplification for Forensic Analysts Communication Skills Report Writing Courtroom Testimony for Forensic Analysts Crime Scene & DNA Basics for Forensic Analysts DNA Extraction and Quantization for Forensic Analysts Collecting DNA Evidence at Property Crime Scenes Federal Bureau of Investigation (FBI), Training Division's Office of Technology, Research, and Curriculum Development (OTRCD): National Intelligence Awards Bravery Commendation - 1994, 1995, 2001, 2002 Valor Commendation - 1993, 1994, 2002 Unit Commendation - 1993, 1995 Professional Affiliations City of Durham Citizens Advisory Committee American Bar Association (Student Member) International City/County Management Association (ICMA) Council on Legal Education Opportunity (C.L.E.O.) National Conference of State Legislatures National Association for the Advancement of Colored People (NAACP) The Most Worshipful Prince Hall Grand Lodge of Maryland and Jurisdiction, Inc. Skills Team Leadership Departmental Operations Leadership Time Management Training and Development Conflict Resolution Negotiations | AGRICULTURE | 969 |
Christopher Townes Summary Knowledgeable Information Technology Specialist capable of setting up and optimizing workstations, training users and assisting with process improvement implementation in diverse areas. Familiar with Cicso business practices and IT standards. Excellent skills in infrastructure, data management, and enterprise operations. Systematic IT professional proficient in network, project and emergency management. Able to install hardware, patch software and configure internal systems. Complex problem-solver with top-notch planning and communication strengths. History of maintaining equipment, updating software and handling network security with an organized and systematic focus. Strong multitasker with excellent communication and planning abilities. Effective at configuring user desktops, laptops, servers and connected devices to work within company and security guidelines. Successful at coordinating file systems, content filters and user accounts. Proficient Information Systems Technician successful at troubleshooting technical issues and training end-users. Skilled in problem-solving and solution management. Comfortable working in teams or individually to maintain and expand technology performance. Skills Routers Staff Management Hardware Troubleshooting Network Administration Cisco Help Desk Support Cisco Switching Cisco Routers Hardware Installations Learning Strategies Software Updates Repairing System Testing Software Operation Monitoring Problem-Solving Skills Excellent Interpersonal Skills End-User Support Repair Advanced Computer Proficiency Industry Needs Awareness Contract Review Proficiency Company Policy Adherence Device Configuration Hardware and Software Installation Technical Support Hardware Updates Hardware and Software Problem Diagnosis Security Protocols Security Oversight Speaking Experience Information Technology Specialist City , State Company Name / Feb 2015 to Feb 2021 Created new accounts, reset passwords and configured access to servers and file management software for users. Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries. Maintained records, logs and lifecycle documentation of work requests. Mentored other technologists and support professionals to provide professional development and skill enhancement. Increased overall company performance through improved IT uptime and cost reductions. Coordinated ongoing performance assurance for software applications and automated performance test scripts. Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements. Tested performance, functionality and security of network systems, individual workstations and peripheral devices. Devised automation, backup and recovery protocols to preserve and safeguard data. Maintained and controlled server room, wireless network, and server infrastructure. Led working groups to develop mitigation strategies and prepare standard operating procedures. Assessed customer bug reports and enhancement requests and prioritized development to streamline response. Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers. Implemented unit and integration testing protocols to consistently deliver high quality, functional features with minimal defects. Authored and distributed training manuals for handheld computers and devices used by staff. Provided onsite IT and AV technical support for 4000 staff members. Developed online documentation for common processes for both support staff and end-users. Kept hardware and software systems current with latest patches and current licenses. Directed account management and customer training on company technical software and tools for new accounts and new users. Computer Repair Technician City , State Company Name / Jun 2016 to Feb 2017 Checked in computers and performed diagnostics for repair. Updated or installed software for customers to ensure computer efficiency. Backed up data each evening, helping alleviate lost information following malware incident. Identified hardware issues caused by component failures using approved diagnostic tools. Upgraded laptops/desktops, improving speed and performance. Supported employees with advanced troubleshooting on helpdesk tickets. Built and repaired Lenovo computers according to schedule. Configured computers to network drivers and connected to printers and other peripheral equipment. Installed appropriate security patches to eliminate security vulnerabilities. Updated software versions with patches and new installations to close security loopholes and protect users. Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes. Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions. Reviewed current hardware and software configurations and recommended modifications to increase system speed. Removed malware and viruses from laptops and desktop systems using specialized software. Observed system functioning and entered commands to test different areas of operations. Disassembled computer systems to troubleshoot and resolve hardware issues. Correctional Officer City , State Company Name / Mar 2014 to Dec 2014 Detected potential threats and quickly defused conflicts. Conducted internal security checks to ascertain inmate safety. Maintained clear and open communications with all facility areas to support efficient and safe operations. Supervised inmates during day-to-day activities. Maintained correct physical head count at all times. Informed inmates and visitors of rules, safety and security procedures and responsibilities. Observed and directed inmates during recreation, visits, telephone and shower time. Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates. Transported inmates to and from personal appointments, including medical and dental appointments, funerals, work details and court hearings. Maintained records and logs of man hours, materials and equipment used. Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict. Promoted rehabilitation of offenders and maintained safety of staff and residents. Received property from incoming inmates, provided receipts and inspected items for contraband. Supervised activities of adolescents in residential setting. Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities. Instructed inmates on work detail and oversaw work-site transportation. Maintained appropriate control, security and well-being over those detained. Maintained communications with staff and inmate body to maintain safe, effective prison environment. Applied non-violent response tools and physical restraint during problematic situations. Inspected cells and conducted random searches of common areas. Assisted in restraining violent and unruly inmates. Maintained daily logs of shift activity. Transported inmates to and from work sites with optimal security procedures. Education and Training Some College (No Degree) University Of Advancing Technology City , State | INFORMATION-TECHNOLOGY | 222 |
ENGINEERING MANAGER Profile Dedicated [job title] with excellent technical, analytical and communication skills demonstrated by [number] years of experience. Results-driven Mechanical Engineer with solid product engineering and QA experience. Skills Microsoft Office, Pro/ENGINEER, Pro/Mechanical, Solid Edge, AutoCAD, Microsoft Navision, Microsoft Project, Moldflow. Accomplishments Project Management Customer Interface Project Coordination Provided drafting and project set-up support to the communications staff, creating initial to final drawings for two light rail engineering projects. Met with customers to help design custom entertainment centers, china cabinets, mantels and kitchen cabinets for residential homes. Supervised project production efforts to ensure projects were completed to company standards, on time and within budget constraints. Professional Experience October 2013 to Current Company Name City , State Engineering Manager Managed the manufacturing and engineering team. Supported the manufacturing startup in the US, by mentoring and training of production personnel. Supported the sales team during the project quotation process, by providing technical solutions to client request, lead times and cost estimates for requests. Supervised the creation of fixture submission packages for client approval. Designed fixtures for manufacturing. Plan and execute all manufacturing projects, including the preparation of BOM, procurement of material, preparation of production orders. Liaised with UL Inspector in ensuring that all lighting fixtures comply with Underwriters Laboratory Standards. Worked with product development and ETL Intertek to ensure all fixtures are certified per UL Standards. Created fixture sample kits for sales representatives. August 2005 to October 2013 Company Name City , State Senior Design Engineer Collaborated with Architect and Lighting Designer in providing cost effective and environmentally friendly Lighting Solutions for unique Architectural Condition Prepared product concepts and submittal drawings from Lighting Specifications, Ceiling plans and details to support Sales and Marketing as required to meet project timelines Designed Lighting fixtures that met company's quality and cost. Evaluated and redesigned existing products for lean manufacturing. Prepared fabrication drawings for manufacturing and vending, including sheet metal design, optic design, material selection and Bills of Material preparation. Supported Product Management in the preparation of Installation instructions and Specification Sheets Supported manufacturing staff during the fabrication and assembly process Successfully managed cross functional project team in launching new product line Liaised with UL Inspector in ensuring that all lighting fixtures comply with Underwriters Laboratory Standards. September 2004 to August 2005 Company Name City , State CAD Designer Analyzed specifications from customer for initial elevator fixture design that will conform to all relevant ASME and Fire Safety Codes. Revised drawings based on customer corrections and updated information from field surveys. Check fixture design for required components for full functionality and compliance with ASME, ADA & Local Fire Codes. Prepared fabrication drawings for manufacturing and assembly. Prepared Bill of Material for production and special material list for vending. December 2000 to September 2004 Company Name City , State Design Engineer Analyzed specifications received from customers for order processing. Designed lighting fixtures that can be easily manufactured at the lowest possible cost based on the interpretation of the given specifications using CAD software. Consulted with Lighting Specifiers in relation to the needs of Architects. Spearheaded the development of new lighting fixtures for unique situations and lighting requirements. Procured the required raw components/materials for these projects. Developed prototypes for functional and aesthetic evaluation. Liaised with the Manufacturing Department during the production process. Provided technical support in solving problems that arise during manufacturing. Collaborated with graphics designer in the production of lighting fixture brochures/catalogs and order processing specification forms. Prepared CAD drawings, photo realistic 3D model and technical specifications for the Graphics Designer. Education and Training New Jersey Institute of Technology City , State Mechanical Engineering Master of Science Mechanical Engineering University of Guyana City , Guyana Mechanical Engineering Bachelor of Science Mechanical Engineering Work History Company Name Company Name Skills 3D, ADA, photo, Architect, AutoCAD, brochures, CAD, catalogs, client, Edge, ENGINEER, ETL, forms, functional, Graphics, Inspector, interpretation, lean manufacturing, Lighting, Marketing, materials, material selection, Mechanical, mentoring, Microsoft Office, Microsoft Project, Navision, personnel, procurement, product development, Product Management, quality, Safety Codes, Sales, Specification, surveys, technical support, unique | ENGINEERING | 1,700 |
SALES & SERVICE ASSOCIATE Summary To secure an accounting position with an organization that will utilize my strong educational background and professional experience, while providing stability and opportunity for growth. YDriven and self-motivated Investment Banker with stellar sales ability and remarkable creativity.ears of extensive accounting experience Success in addressing clients' concerns Detail-oriented, efficient and organized with extensive experience in accounting systems Manages accounts payable, accounts receivable and assist in the preparation of financial statements Transactional operations experience, with a strong background in wire transfers and ACH processing Possess strong analytical and problem solving skills, with the ability to make a decision Excellent written and verbal communication skills Trustworthy, discreet and ethical Complete projects on time and able to handle multi-tasking Proficient with Microsoft office package MAS 90, 200 and Peachtree Accounting software, Banking, Finance and Administrative systems Qualified and resourceful financial professional with diverse expertise in private, government and corporate investment. Highlights Advanced accounting background Financial forecasting Risk management expertise Financial analysis Industrial coverage knowledge Industrial coverage knowledge Industrial coverage knowledge Application of GAAP regulations Expert in MS Office Suite Accomplishments Exceeded sales objectives in 2014 Achieved top five percentile in monthly sales in December 2014 Received “Employee of the year” Award for asset gathering. Experience Sales & Service Associate 10/2012 to Current Company Name City , State Perform bank product cross sale which involved; CD, money market, IRA, debit card, new accounts, merchant services, and referring to investment banker for stocks & bonds Perform opening and closing accounts Handle large currency and deal with all clients' inquiries about personal and commercial accounts Responsible for receivable, records, safe box, and distribute cash and cash items such as ATM cards, cashiers' check, money orders, and other negotiable instrument received at the banking center Perform wire transfers, process stop payments, ATM card exceptions Process deposits and loan payments Prepare Federal Reserve invoice for shipments and cash receivables Monitor customer Accounts with the company guide lines Accurate mortgage loan documentation and review of the records Prepared cash settlement daily for the banking center and branch ATM Responsible for investigating bad checks and returned checks Handle customer service inquires via telephone & writing correspondence according to the banks police and procedure. Delivered informational sales presentations to potential investors to build symbiotic client relationships. Researched banking guidelines and statutory requirements to stay updated on new laws and applications.Collaborated with legal and accounting counsel to develop marketing strategies for estate and business succession planning insurance. 01/2011 to 02/2012 Company Name City , State Collaborated with legal and accounting counsel to develop marketing strategies for estate and business succession planning insurance. Delivered informational sales presentations to potential investors to build symbiotic client relationships. MaintainedResearched banking guidelines and statutory requirements to stay updated on new laws and applications. a 80% client retention rate by suggesting strategic investment plans based on fixed income and equity investing report evaluations. Administrator -AP/AR Specialist 04/2008 to 12/2010 Company Name Executed financial due diligence and created a valuation model to establish enterprise value and purchase price.Developed solid estate and tax code knowledge base through continued research and training.Achieved proper compliance and accurate executive level reporting.e companies Performed both Accounts Receivable and Accounts Payable functions Utilized MAS 90, 200, Peachtree accounting, and MS Office software programs Provide weekly and monthly projections of Accounts Receivable to the accounting manager Preformed advertising to promote a business, product, and service Managed the reconciliation of the company POS system and coordinate a daily deposit Performed monthly inventory adjustment report and gross profit report Responsible for Monthly, Quarterly and Yearly tax preparations and filings Extensive verbal & written communication with all the medical agencies including Medicaid & Medicare Functions including composing, signing and releasing routine but somewhat complex correspondence Effectively followed up to resolve problems in timely manner Card Accounting and E-Commerce. 11/2001 to 08/2003 Company Name City , State Achieved proper compliance and accurate executive level reporting.Created release and project plans and established stakeholder expectations.sion accountants to ensure validity and accuracy of data. Prepared Bank reconciliation daily Worked with the internal online cash load which was imported every morning for all Bankof America ATMs in the United States Responsible for remotely located Bank of America ATMs in different parts of U.S. for accurate settlement Supervised and audited vendors for the entire cash load that was done by third party security companies Skilled at negotiating and investigating ATM settlement discrepancy Prepared advanced and confidential correspondence Managed online banking functions Maintained existing automated reference files used to process financial data through the accounting system Updated, maintained, and reported Charts of Account and Vendor list. Education AAS : Finance May 2001 DeKalb College City , State GPA: Dean's list Finance Dean's listCoursework in Finance and Business Administration Computerized Accounting Specialist training Bachelor of Science : Finance 2016 University of Maryland University College City , State Mid-Market Investment Banking course Associate of Applied Science : Finance 2001 Georgia Piedmont Technical College City , State , Dekalb GPA: GPA: 3.8 GPA: 3.8 Skills Accounting, E-Commerce, financial, financial statements, funds, gross profit, Insurance, inventory, market, MAS 90, Medical Billing, money, MS Office, negotiating, Peachtree accounting, police, POS, Coding, quick, supervisor, tax, telephone, written communicationAccounts Payable, Accounts Receivable, advertising, ATM, Bank reconciliation, banking, bonds, CD, Charts, closing, clients, customer service, debit, documentation, | BANKING | 2,209 |
SUBSTITUTE TEACHER Summary Seeking an Administrative position where my professional experience and education will allow me to make an immediate contribution as an integral part of a progressive company, which will require me to apply my knowledge to assist the company in the accomplishment of its goals and develop excellent work environment. Extensive background in HR generalist affairs, including experience in recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation Highly knowledgeable in HR policies development and legal compliance Ability to balance the books and handle finances in a responsible manner Effectively developed team building programs, including writing personal manuals, corporate policies, job descriptions and management reports Bilingual: Fluent in Spanish and English Experience Substitute Teacher December 2014 to May 2015 Company Name － City , State Prepare classwork based on lesson plans established by the primary teacher. Demonstrate versatility in methods of instruction by understanding the lesson development plan. Demonstrate and understanding of adopting school cultural practices by observing teachers and adapting quickly to work environment. Ability to manage time with teachers and students within the adopting school schedule. Frequently substituted teachers for ESL/ESOL, Spanish (elementary level) and special education classes. Managed to be selected as a paraprofessional for students with special needs. Genesis tcm corp., orlando, fl. Human Resources Manager January 2014 to July 2014 Prepared and handled assignments for employees by establishing and conducting orientation and training program. Maintained work structure by updating job requirements and job descriptions for all positions. Created and updated comprehensive employee recruiting strategies to supplement staffing and attract talented candidates. Audited workplace; ensured employee and management policies and procedures were followed. Controlling cost and ensuring that they do not exceed budgets. Updated key human resources metrics, including turnover and termination, using reporting tools on the HRMS database. Store Manager December 2010 to July 2014 Company Name － City , State Managed and administered the entire store which included Human Resources, payroll, budget and planning. Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans, FMLA, FSA, PTO, HIPAA and Work Compensation benefits. Responsible for interviewing new employees and facilitated new hire orientation. Direct personnel, training and labor relations activities. Identifying vacancies, post open job; screen and match applicant with open positions, background and reference checks. Providing leadership, management, coaching, monitoring a direction to the employees to achieve targets. Maintaining the personal file of the employees updated and keeps tracking of record attendance. Responding to letters, emails and general correspondence. Providing clerical and administrative support to staff of the Human Resources department. Handling employee's full and final settlement, exit interviews process. Responsible for preparing and developing Loss Prevention meetings. special assignments Xthepanie the club & restaurant, san juan, pr. General Manager and Partner May 2002 to January 2004 Responsible for daily operation and restructuring of tasks throughout the day. Assisting with day-to-day HR related questions. Provided leadership, direction and new strategies process to staff through hands on operational management. Recruited, hired, trained and retained high quality select employees. Developed new strategies to control inventory and reduce inventory shortages. Planned special events and parties in accordance to the company policies and the client's needs. Coordinated meeting with new clients and vendors to ensure that the daily tasks are on schedule. Managed and set operating budget, followed-up on daily operating numbers. Education The Real Estate Institute (TREI) － City , State Sales Associate FREC 1 Pre- Licensing, Sep 8, 2015 B.B.A : Management , May 2014 University of Turabo (UT) SUAGM － City , State Management B.A : Journalism , May 2003 Universidad Del Sagrado Corazón (USC) － City , State Journalism Type Personal Name
Type Personal Name Skills administrative support, benefits, budget and planning, budgets, budget, clerical, coaching, client, clients, database, direction, special events, FSA, Human Resources, HR, instruction, inventory, labor relations, leadership, lesson plans, letters, Loss Prevention, meetings, payroll, personnel, policies, pr, quality, recruiting, reporting, Sales, san, Spanish, staffing, teacher, Type | APPAREL | 1,606 |
ASSISTANT PRINCIPAL Summary Educational Administration Assistant Principal with 12 years in education and exceptional people skills. Create and monitor a positive safe school cultural environment
that ensures growth of both students and staff. Inspire motivation to learn, skilled at building secure relationships between communities, parents,
students and teachers. Core Qualifications COMPUTER PROFICIENCY Microsoft Office Suite Adobe: InDesign Adobe Photoshop Adobe Illustrator CAD Quark Xpress Prezi Goggle Share Documents MENTOR EXPERIENCE 10 years mentor experience: students and teachers Motivating students Behavior Modification Learning style assessment Building Relations Goal Setting Team Building Problem Solver Professional Experience Assistant Principal 08/2013 to Current Company Name City , State Supervise Staff Coordinate substitute schedule, facilitate sub placement Supervise and monitor staff attendance Assist in staffing highly qualified teachers -(interview prospective candidates) Assist Principal with developing staff meetings Coordinate staff development Conduct staff observations and conferences Assist principal with team building Generate staff warnings Supervise and assign staff duties Counseling Serve as student mentor and counselor when academic problems and personal adjustments arise, arrange meetings with guardians to reach solutionsAdvise teachers and parents of counseling referral process. Foster student- teacher relationships Advise staff of implementing classroom management strategies Liaison for school counseling services (DePelchin) Parent Communication Regularly meet with parents to discuss student issues and course weakness areas. Inform parents of school events or school closures Liaison for parent teacher conferences, student discipline policies and teacher student conferences PTO Liaison Design School Newsletters Authorize school reaches (broadcast communication) Plan Development Plan, coordinate, and supervise after school activities plus clubs Create Staff Directory Create Teacher's Manual Ensure district polices and procedures are implemented Initiate and supervise at risk Student (Mentor Program) Supervise plus coordinate award ceremonies, athletic events, graduations, field trips and fundraisers School Safety Coordinate school wide climate and culture training modules Conduct Health and Safety Meetings Supervise Health Safety Coordinate inter department training for Crises Prevention Intervention (CPI) Coordinate building inspections, ensure building permits are current I nspect fire extinguishers Implement district student discipline policies procedure Generate and Implement Emergency Operations Plan Conduct monthly fire and safety drills Supervise mandated state required safety training (Required Reporting Child Abuse) Art Teacher 08/2007 to 07/2013 Company Name City , State Art Teacher Taught art grades 6-8, collaborated with staff, Administration and V.I.P.S. (Volunteer Parents) to support school events. Facilitated activities that developed students physical, emotional and social growth. Fine Arts Director 08/2001 to 07/2007 Company Name City , State Teacher Taught art grades 6-12. Fine Arts Director Developed and reviewed Fine Arts curriculum Facilitated training for Fine Arts teachers(Music and Visual Arts) Established and coordinated Professional Development for the Harmony's Fine Arts regional and statewide training. Supervised, evaluated and Mentor teachers. Proposed and collaborated with teachers plus administration in devising strategies for school competitions and events: international, national, state and local level. Sponsored field trips National and International ( traveled with students and staff internationally and chaperoned students (Turkey, Germany, France and Holland) Assisted with grant writing Prepared recommendations for students plus staff Initiated and implemented fundraisers Guided 12th grade students as an adviser Sponsored after school art clubs Managed school wide festivals, in addition to Multicultural events. Education and Training Educational Administration 2011 Prairie View A & M University City , State , US Member of the Texas A & M University System Prairie View Texas Masters of Education – Educational Administration Educational Leadership and Counseling Graduated Summa Cum Laude 4.0 GPA Bachelor of Science : Industrial Design Technology Wentworth Institute of Technology City , State , US Wentworth Institute of Technology Boston, Massachusetts Bachelor of Science - Industrial Design Technology Mechanical Engineering Technology Women's Technical Institute City , State , US Associates of Applied Science-Mechanical Engineering Technology Women's Technical Institute Boston, Massachusetts Mechanical and Electrical Drafting Certificate - Mechanical and Electrical Drafting (CAD) Certifications Principal Certification/Mid Management Art-EC-12 Technology Applications-EC-12 Teacher-Highly Qualified Teen Leadership Communication Application, Gifted & Talented Certificate of Recognition for Exemplary Contribution to Harmony Certificate - Mechanical and Electrical Drafting (CAD) Community Involvement World Refugee Day June 21, 2014 -Developed and Implemented Fine Arts activities Assisted with Houston Community Mural-Denver Harbor Park, sponsored by Museum of Fine Arts Houston-(MFAH) State VASE- Monitor, Presenter and Judge Affiliations Counseling
Academic and Professional Honor Society International-Chi Sigma Iota
American
Federations of Teachers Union (AFT) Museum
of Fine Arts Houston (MFAH) Texas
Art Education Association (TAEA) Industrial
Designers Society of America (IDSA) Presentations PROFESSIONAL PRESENTATIONS Regional Visual Arts Scholastic
Events (VASE) Judge
Interviewer: Regional Texas State Jr. VASE
competition
Interviewed Middle and High School art participants and judged their contending
art work to be considered for the state VASE completion.
Regional
(VASE) Monitor
State (VASE) Presenter Art Presentation/Demonstration: Ebru Turkish
Marbling
Demonstrated Turkish Marbling art
techniques to hundreds of Texas state art student participants/competitors at
the University of Houston –Clear Lake Leadership Conference: The
Economic Security Crisis of Black Women-May 1999
TOPIC:
Banking, Investing and Entrepreneurships
Presented how to start
and maintain a minority owned small business Skills Fundraising Multi - Task Management Mentoring Community Relations Creative Problem Solving | ARTS | 2,286 |
PROJECT CONSTRUCTION MANAGER Professional Summary Motivated Construction Manager highly effective at finding the best methods possible to complete exceptional construction projects. Strong knowledge of civil engineering principles and concepts. Construction Manager with [Number] years leading teams of general contractors and laborers on large scale residential and commercial construction projects. Skills Excellent customer relations Subcontractor management Knowledgeable in construction safety Fluent in [arabic-english] Work History Project Construction Manager 01/2002
to Current Company Name – City Reviewed plans and specs during the schematic design of pre-construction. Coordinated utility service providers according to project schedules. Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Performed regular job site observations to provide direction for all general contractor personnel. Reported to the vice president of production on conformance with the contract schedule. Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives. Digitally archived weekly progress and technical “Knowledge Base” photographs of all assigned projects. Prepared and followed through on all required punch lists. Assisted the vice president of production in the review, approval and archiving of all closeout documents. Determined the project schedule, which included the sequence of all construction activities. Provided safety kits to all construction personnel, which complied with safety protocols for the job site. Prepared regular interval progress reports. Offered technical assistance to service providers. Reported the quality of performance on site to all site construction managers. Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions. Guided and directed third-party inspectors through project construction, commissioning and closeout. Avoided construction delays by efficiently following through with all site inspections in a timely manner. Supported construction management in emergency repair and restoration on both oil and natural gas pipeline systems. Implemented systems to improve process efficiency and reduce the project duration. Scheduled all contractors and materials deliveries. Trained and promoted continued education for all onsite crew members. Construction Management for various types of NPCC Projects (Onshore & Offshore) i.e., Storage Tanks, Oil Pipelines, Steel Structures c/w piping systems, Platforms, Jackets, Bridges, Flares, etc. Construction Project and Site Engineer for large CCIC Onshore Construction Projects. UAE Company Name Projects executed were for Abu Dhabi Marine Operating Company (ADMA-OPCO), Abu Dhabi Company for Oil Operations (ADCO), Abu Dhabi Gas Industries Limited (GASCO), Abu Dhabi Oil Refining Company (TAKREER), Zakum Development Company (ZADCO), Abu Dhabi Gas Liquefaction Company Limited (ADGAS) Saudi Aramco, Total, Qatar Petroleum (QP), Shell, Maersk oil, OXY-Qatar and Oil & Natural Gas Corporation Ltd - India (ONGC). Responsibilities: Reporting to both the Project Management and the Yards Management on Technical, Quality, HSE and resources issues. Oversee the completion of fabrication & Erection works in accordance with contract specification, project planning schedules and approved method statements, construction drawings/cultists, and in accordance with NPCC and Clients HSE standards. Co-ordinate different areas & disciplines activities such as piping, E&I, structures & piping prefabrication and erection activities, painting, pressure vessel, QA/QC inspectors and subcontractors. Coordinating and directing all site activities as per approved schedule and for efficient cost effective management of all resources deployed. Enforce safety rules as per the approved HSE procedures at Site. Liaise and Lead the Rigging section for the performance of major lifts & load-outs for the Projects handled, and provide technical support and guidance as necessary. Control product quality and maintain high standards. Assure that only Approved welders, and Approved Procedures for the specific Project are utilized. Co-ordinate with Client representatives on all matters related to the project activities. Overseeing piping / steel structure fabrication and erection activities for simultaneous multiple projects. Raise Lessons Learnt reports and conduct Risk Assessment studies and ensure their implementation on applicable site activities. Prepare Construction Methods and Procedures as required. Projects executed: EPC Works for Satah Full Field Development Project at Zirku Island (ZADCO) EPC of 12" Flexible Pipeline & Associated Works at Zirku Island (ZADCO) EPC of 42" New Main Oil Line at Zirku Island (ZADCO). Education Bachelor of Arts : Petroleum Engineering 1993 University of Miskolc -
City 4 GPA Building Construction Trades Certificate Industrial Design Coursework Accomplishments ONGC B-22 Field Development Project (ONGC- India) OGD-III Upstream Project at Bab (ADCO) Al Shaheen Field Development Project (Maersk Oil Qatar) OGD-III Condensate Storage Tanks Project at Ruwais (TAKREER) Refurbishment of Storage Tank TJA7, TJA18 and Miscellaneous Works at Jebel Dhanna Terminal (ADCO) North East Bab Phase-1 Development Project (ADCO) Major Overhaul of COS Tank 21 at Das Island (ADMA-OPCO) Major Overhaul of COS Tanks 7 & 11 at Das Island (ADMA-OPCO) New Single Point Mooring Loading Facilities (TB-6) at DAS ISLAND (ADMA-OPCO) Marjan Topsides Platforms, Jackets and Living Quarters (Saudi ARAMCO) Fabrication of 4 wellheads in ISDN field with all associated sub-sea pipelines & multi service umbilical (OXY-Qatar) Zakum Crestal Gas Injection Project (ADMA-OPCO) Al Khalij Northern Area Field Development Project. TOTAL) BH-09 WHJ Topsides, Pipelines, Spurlines and Tie-ins (QP ) US-94 WHT Reinstatement Project (ADMA-OPCO) Soroosh & Nowrooz Integrated Development Project (SHELL) Offshore Khuff Gas Development Project (ADMA-OPCO) Replacement of Damaged Boat landing (ADMA-OPCO) New Additional Manifolds at ASAB & BUHASA (ADCO) May'93-Jan'02: Project Construction Engineer Consolidated Contractors INT'L Company ( CCIC ) Projects executed were for Abu Dhabi Company for Oil Operations (ADCO), Abu Dhabi Gas Industries Limited (GASCO), Abu Dhabi Oil Refining Company (TAKREER), Abu Dhabi Gas Company (Atheer) and Qatar Petroleum (QP). Responsibilities: Coordinating and directing all site activities as per agreed schedule and for efficient cost effective management of all resources deployed. Enforce safety rules as per the approved HSE procedures. Ensuring that Quality aspects of the Projects are fulfilled properly. Coordinating with Client representatives on all Project related aspects. Overseeing piping / steel structure fabrication and erection activities Projects executed: Onshore Gas Development Project Phase II (UAE) RasLaffan Onshore LNG Project (Qatar) Qatar Gas Onshore LNG Project (Qatar) Upgrading of Khatiya North And South Degassing Station (Qatar) Training Courses attended Professional Project Management Program-PMP, 25 October to 16 November'2009, (Cambridge Educational Institute -Abu Dhabi. Affiliations Member of the Jordanian Engineering Association (1995) Skills Bridges, c, Client, Clients, directing, Engineer, Works, Natural Gas, Oil, painting, Project Management, project planning, Quality, QA, Reporting, Risk Assessment, safety, Shell, specification, technical support Additional Information Personal Information Nationality: Jordan Date of Birth: 06 June, 1968 Marital Status: Married Number of Dependents: 3 | CONSTRUCTION | 1,980 |
HR COORDINATOR Summary Motivated professional seeking a career in outsides sales. Self-starting, driven, persuasive, and positive attitude is sure to be an asset to any company. Trilingual: English, Spanish and French. Exceptional listening skills and customer focused attitude has proven to have profitable outcomes. Highlights Sales Strong lead development skills Goal-oriented Persuasive communication expertise Multi-task management Project Management Payroll System Expertise Creative Problem Solving Staff development/training Client relations Internal Auditing Reporting Business Development HRIS Expertise Accomplishments Top seller in several contests Consistently surpassed sales dollar quota Experience HR Coordinator January 2011 to Current Company Name － City , State Review federal and state laws to confirm and enforce company compliance for 9 offices Maintain all I-9 records, address inquires from employees and management regarding new-hire activity and ongoing employee relation issues Work with senior-level management to create fair and consistent HR policies and procedures Create and manage more than 285 confidential personnel records Run the semi-monthly payroll process Process all salary changes stemming from merit increases, promotions, bonuses and pay adjustments Successfully led key implementation for time and attendance, on-boarding and core payroll systems which led to reduction of overall cost and time Lead yearly open enrollment training sessions with employees on benefit program updates Work with outside vendors to enhance employee programs Support 285 employees at all levels, including executive leadership Conduct all new hire orientation and ensure all proper paperwork is complete Create monthly and weekly headcount reports for executives Arrange all travel itineraries for candidates and new hires Manage and maintain all time and attendance records HRIS administrator Enter all payroll maintenance Provide on-site training Event coordinator Ex-patriate liaison Ceate yearly compensation spreadsheets for executive review Communicate effectively with employees through email and Intranet announcements Maintain company congratulatory gift programs and dinners and much more... Server October 2009 to January 2011 Company Name － City , State Coordinated ticket times with executive chef; Managed multiple tables and guest interactions; Delivered 5-star quality dining experiences; Ensured guest satisfaction accross multiple parties Delegated critical tasks to expos and bussers; Maintained a professional attitude in high-pressure situations; Trained dozens of waiters and waitresses in essential serving skills; Averaged between 18%-25% tips based on sales Server July 2004 to October 2009 Company Name － City , State Coordinated ticket times with executive chef; Managed multiple tables and guest interactions; Delivered 5-star quality dining experiences; Ensured guest satisfaction accross multiple parties Delegated critical tasks to expos and bussers; Maintained a professional attitude in high-pressure situations; Trained dozens of waiters and waitresses in essential serving skills; Averaged between 18%-25% tips based on sales Instructor August 2004 to August 2006 Company Name － City , State Instructed two first year University French classes; Created and administered all assignments and exams; Recorded grades using Blackboard system; Led study groups to achieve maximum results; All students successfully completed the course with C or above; Recommended to instruct a two course prep my second year; Recommended to instruct a second level summer school course; Required to take three graduate courses in conjunction with instructing two courses; Held at least six office hours per week. Education Bachelor of Arts : Business Translation/French , 2004 Northern Illinois University － City , State GPA: GPA: 3.8 Business Translation/French Skills Carl Henry MODERN Sales Training, Client-focused, Effective communication skills, Event management, Leadership, Microsoft Office proficient, Self -starter, Troubleshooting, Problem solving, Organized, Detail oriented, Sensitive to customer needs, Ultimate Software Payroll and HRIS expertise, Kronos Time and Attendance expertise, Paychex proficient, NETtime proficient | HR | 45 |
ASSISTANT BANKING CENTER MANAGER Executive Summary Results-focused management professional offering 6 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. Core Qualifications Microsoft Certified, 120+WPM Top-rated sales performer Training and development Experience using various corporate software systems (Hummingbird, C-Net, Touch pointe, etc.) Proficient in E-Automate Digital software Proficiency with Microsoft Office Suite and web-based reporting tools Budget development Operations management Cross-functional team management Staff training Skilled negotiator Sound judgment Computer-savvy Calm under pressure Complex problem solving Top 10% Performer in Sales, Loans and Operations Platinum Loan Award NMLS Certified Skills Detail-oriented excellent problem solving skills and extensive social media marketing experience. Results-oriented with the ability to lead organizations to successful product launches and higher revenues. Expertise in developing client relations. Excel at interfacing with others at all levels to ensure organizational goals are attained. Proactive approach has resulted in capturing numerous accounts and expanding client base. Possess excellent interpersonal, analytical, and organizational skills. Excel within highly competitive environments where leadership skills are the keys to success. Creative with broad-based background in highly competitive and dynamic organizations. Recognized as a decisive leader and excellent team player Account maintenance Business recovery and sustainability Operations analysis Procedure and process review and development Automate, banking, Budget development, business development, C, CoachING, Cold Calling, Excellent Communication, credit analysis, clientele, customer service,marketing, mergers, Microsoft Certified, Microsoft Office Suite, Fast learner, reporting, retail, risk analysis, selling, sales, strategic alliances Professional Experience Company Name City , State Assistant Banking Center Manager 01/2010 to Current Financial reporting Bank reconciliations Knowledge of commercial law Negotiation skills Complex problem solving skills Needs assessments Creative design Strategic planning Sales and Marketing Increased annual gross sales by 15%. Developed direct mass mailings which resulted in 8% growth of customer base. Sales and Promotion Achieved status as one of the top 10 performers in the region. Assisted in planning and executing promotional events. Client Interface Managed accounting close, accounts payable, and financial reporting for multiple clients. Profile management position accountable for soliciting business accounts and Developing strategic alliances with clientele. Develop tactics to increase assets and profitability within a territory Develop and implement innovative marketing principles and promotional sales events for Commercial and personal projects to further support financial growth. Counsel individuals and corporate clients with regard to investment opportunities, risk Analysis and monetary returns. Cross-sell banking services and products to clientele. Participate in community events to position the bank as a leader within the territory. Manage Staff, and Compliance throughout Banking Center Coach staff in profile management, compliance, balancing Prepare for quarterly audits Highlights: Excellent Communication Skills Fast learner, and excellent training skills Obtaining Loans: Personal, Home Equity, Vehicle, Commercial, and Small Business Cross-selling: Personal and Business accounts including investments Cold Calling On Site visits to local business Manages All Staff , follows HR and corresponding Governance Managed banking center during mergers and acquisition Multi-Task, Handled Risk and Operations Achieving beyond expected quota each quarter. Company Name City , State Sr. Financial Banker 07/2007 to 01/2010 Profile management position accountable for soliciting business accounts and developing strategic alliances with clientele. Develop tactics to increase assets and profitability within a territory Develop and implement innovative marketing principles and promotional sales events for commercial and personal projects to further support financial growth. Counsel individuals and corporate clients with regard to investment opportunities, risk analysis, and monetary returns. Cross-sell banking services and products to clientele. Participate in community events to position the bank as a leader within the territory. Highlights: Excellent Communication Skills Fast learner, and excellent training skills Obtaining Loans: Personal, Home Equity, Vehicle, Commercial, and Small Business Cross-selling: Personal and Business accounts including investments Cold Calling On Site visits to local business Achieving beyond expected quota each quarter. Company Name State Sr. Financial Service Rep 11/2003 to 07/2007 Directed daily operations for retail banking, including branch sales, business development, customer service, and credit analysis. Managed a staff of customer service representatives and tellers. Analyzed financial statements and pertinent information to determine creditworthiness of prospective customers. Counseled corporate clients and high net-worth individuals with regard to their borrowing needs. Highlights: Joined BBVA Compass as a Part-Time teller, Promoted to Senior Teller, and then Sr. Financial Rep within 2 years. Transferred to Capital One, Na. To further my career in Banking. Education Bachelor : Business Finance/ HR Management University of Houston downtown , City , State Associates Houston Community College Affiliations Leadership Development Program-Comerica Bank Junior Achievement Red Cross March Of DImes Breast Cancer Awareness Prior Chamber Member | BANKING | 2,173 |
PUBLIC RELATIONS ACCOUNT COORDINATOR Summary Public relations professional possessing excellent project management, leadership and event planning skills with a strong background in brand building public relations. Highlights Relationship building expert Deadline-driven Exceptional writer Exceptional multi-tasker Proficient in Adobe Creative Suite Organized and efficient WordPress Proficient in Adobe Creative Suite Experience Public Relations Account Coordinator Jan 2015 to Current Company Name － City , State Create brand pitch letters and press releases for distribution Solidified top tier placement for brands such as FOX & Friends, USA Today, Yahoo!, AOL and Daily Finance Social media brand manager Casting manager fulfilling multiple media requests such as ABC Nightline Production manager for multiple video projects and events Organize and maintain all press hits Identified brand needs through market research and analysis. Create lists for distribution via Vocus and Cision Account Coordinator Mar 2012 to Jan 2015 Company Name － City , State Organized production of North American Hairstyling Awards, a red carpet event with Giuliana and Bill Rancic, and charged with assisting in all aspects of event planning for major, high-profile promotional events. Provide account management services on a range of beauty-oriented accounts including ECRY NY, PIXI Beauty, NY Streets, Beauty Collection, Beauty Addicts, and Cosmoprof North America. Solidify top-tier online placements for clients, and develop media lists and press kits. Draft pitch letters and organize editorial calendars, coordinate mailings, and send products and press information to publications. Entrusted with management of clients' social media accounts. Public Relations Intern Oct 2010 to May 2011 Company Name － City , State Charged with building press books for clients' media hits, and with creating event press releases for use in driving additional traffic to client sites and businesses. Oversaw three-part red carpet event with Nicky Hilton when she hosted at Chateau Nightclub, and created detailed write-up of event for client's blog. Managed social media accounts via Hootsuite that better leveraged client services. Education Bachelor of Arts , Communication and Journalism 2014 University of Nevada － City , State Marketing, Public Relations and Journalism coursework Skills Account Management Proficient in Vocus and Cision Administrative Experience Familiar with using TVEyes | PUBLIC-RELATIONS | 2,057 |
DIRECTOR OF INFORMATION TECHNOLOGY /CHIEF TECHNOLOGY OFFICER Executive Profile Strategic Planning * Security * Compliance * Infrastructure * Database * Telecom Proficient leader who excels in dynamic-demanding environments while maintaining clarity and focus Skilled in development and implementation of digital business technologies including Telecom Strength in creating outstanding customer satisfaction Talented in positive team building that excels in delivering high quality services An innovative technologist with exceptional track record across the entire technology lifecycle Experienced with business acquisitions and mergers Leads with honesty, integrity, respect for others alone with a commitment to excellences Result-oriented with established success Skill Highlights Contract Negotiation for business support and commercial office properties Cloud Technology implementation and deployment Digital PBX, Cellular, Smart Devices and VoIP Technology Deploy and integrate accounting systems to and from varies entities ERP deployment, implementation and development Design & implement complex interactive Web sites including Intranets SWOT (Strengths, Weaknesses, Opportunities, and Threats) analysis and deployment Enterprise Application Development and Deployment Enterprise Data Warehouses and SQL Repositories Enterprise Backup, Recovery and Storage Methodologies Enterprise Compliance and Regulatory Solutions Security Analysis and Deployment including cell phones and mobile devices Design, deploy and manage LAN,WAN for data/voice using copper, fiber and wireless networks Client/Servers & Specialty servers such as Citrix and Virtual, etc. Point to Point Wireless Antenna Systems and WiFi deployment Mobile App deployment Retail knowledge with IT deployment and support, Point of Sales & Bar-Coding systems Business Analysis and Process Modeling Lean technology to streamline mission critical business and system processes Zero Based budgeting and EBIDTA Policies & Procedures (ITIL) Project, Network, Asset, Change and Security and Governance Management IT Consulting Professional Experience Director of Information Technology /Chief Technology Officer January 2007 to January 2015 Company Name － City , State Provide expertise, vision and leadership for developing, implementing and executing strategic and tactical information technology initiatives that align with the mission. Identify opportunities/risk and apply best practice in alignment with company strategic plan, goals and objectives. Accountable to design a scalable robust infrastructure with secured platforms for rapid yet controllable office expansion into multiple states. Deliver Enterprise technology advancements in streamlining processes plus data sharing integrations. Cultivate relationships and negotiate contracts with key vendors/suppliers to support all-inclusive corporate and branch offices. Create outstanding customer service satisfaction Support included several businesses; Law Firm, Car Washes, Real Estate holdings and USA Direct Funding. Key Achievements: Moved from fully outsourced IT support to in-house IT. Align company strategic goals and objectives. Recruit, train, and mentor team members. Developed the architecture to implement strategic IT support plan. Direct staff, vendors and project teams through due-diligence, prioritization and develop best practices. Initiate and facilitate relationships across functional and divisional organizations as well as develop relationships with key vendors/suppliers. Establish support for expanding branch offices through-out Pacific Northwest alone with multiple associated companies Development of multiple applications using data mapping to input and extract data from varies databases Provided 7x24x365 data/telecom reliability Migration of physical servers to virtual and cloud based technologies LOS customization providing better data entry, detailed milestones, alerts, dashboard information, etc. Paperless office introductions and deployment CRM implementation with integration to LOS (Loan Origination Software) ERP implementation using data repository technology MPLS private network implemented for data and VoIP phone system developing a virtual company network with 4 digit calling, Instant messaging, video conferencing and unified communications both internal and bridged to cell phones and smart devices Companywide deployment of NEC VoIP phone system Companywide training center deployment Lean Office deployment and data modeling to locate and improve processes (never-ending improvements) Intranet designed/Implemented provided sharable information company wide Designed/Implemented high performance secured data network including fail-over redundancy Enterprise Disaster Recovery plan along with Business Continuity Plan Implementation High speed printers and imaging technologies Implementation Evaluate both established and emerging technologies to enhance current technologies and architecture Implemented Electronic Data Integration to Accounting, internal and external websites with SQL data repositories Performed compliance and regulatory solutions to align business to compliance standards Deployed security risk monitoring and management systems Deployed user support ticketing system with inventory/asset tracking and remote user management. Manager/Director January 2000 to January 2006 Company Name － City , State Ensure full delivery of all IT initiatives for an international spa manufacture including retail markets. Responsible for IT directives in alignment with company strategic plan. Recruit, train, and mentor technology team members. Develop and implement strategic IT support plan. Direct staff, vendors and project teams through due-diligence, prioritization and development. Initiate and facilitate relationships across functional and divisional organizations as well as developed relationships with key outside vendors/suppliers. Member of Strategic Planning, Budget and ESOP committees. Key Achievements: Infrastructure Development. Systems and infrastructure required complete reconstruction without interruption to daily business. Below reflects only a few of many successful achievements. Implemented Nortel PBX System with VoIP Switching. System provided linking to several different off-site divisions enabling a call to be transferred thru-out the company. Successfully design, development and integration several mission-critical applications providing sharable information and maintaining data integrity. Implemented and mentored an outstanding support team. Implemented MAS200-500 accounting with customized features including ERP. Implemented high level data security and provided international data interaction using ISO guidelines. Implemented Supply Chain Security Management Systems. Designed and implemented several high-end Web sites. Established real-time interactive accounting, manufacturing, and vendor information that increased sales, reduced manpower and provided 7x24 information and product ordering to dealers and customers. E-commerce (B2B, B2C, and EDI). Implemented desktop internet faxing providing efficient time usage to end-users, reduced printer support, paper &copper analog lines Successful implementation of Lean Manufacturing and Lean Office providedefficient time management which resulted in higher produced units, reduced inventory waste, and increased the bottom line. Implemented and managed a Tsumani 5 GHz Point to Point, 100TX base full duplex wireless broadband system between Corp. and off-site Marketing and R&D. The technology provided end-users with robust data entry and retrieval times. Added value provided the IT department with better resource utilization. Designed and implemented an ECM program. The application covered cradle to grave information that included inventory, budget, timelines, developments and sign-off. Implemented VPN network between Corp headquarters and Retail Stores Division. Provided consolidation of information, data backups and application software to be hosted at Corp. thus reducing redundant systems, manpower and providing improved service. Education BS : Information Technology Western Oregon University Information Technology Technology Belford University Technology Limited Energy Journeyman * State of Oregon Portland Community College Skills Accounting, accounting systems, streamline, Application Development, B2B, Backup, broadband, budgeting, Budget, Business Analysis and Process, Citrix, Consulting, negotiate contracts, Contract Negotiation, CRM, Client, customer service, data entry, Data Integration, data modeling, Data Warehouses, databases, delivery, Disaster Recovery, due-diligence, E-commerce, EDI, ERP, faxing, features, functional, imaging, information technology, inventory, ISO, IT support, ITIL, LAN, leadership, Lean Manufacturing, Law, Loan Origination, Marketing, mentor, messaging, Office, Migration, Modeling, NEC, Enterprise, Network, networks, Nortel, PBX, phone system, Policies, printer, printers, processes, improve processes, Coding, Real Estate, real-time, Retail, Sales, Security Analysis, Servers, SQL, strategic, Strategic Planning, Supply Chain, user support, telecom, phones, time management, video conferencing, VPN, vision, VoIP, Web sites, websites, WAN | INFORMATION-TECHNOLOGY | 294 |
MORTGAGE BANKING UNDERWRITER II Experience Mortgage Banking Underwriter II , 04/2017 to Current Company Name – City , State Analyze loan documentation to determine debt to income ratios, verification of assets, and credit
risk for applicants seeking to obtain a mortgage. Determined qualifying income from tax returns of self employed borrowers that consist of Sole
Proprietors, Partnerships, and S-Corps. Underwrite and apply needed conditions for mortgage applications to ensure customer meets
product specifications and guidelines. Review loan documentation for accuracy, completeness, and compliance to Desktop Underwriter
(DU) and Loan Prospector (LP) findings. Obtained and completed mandated training for $750,000 lending authority. Senior Remote Underwriter , 11/2016 to 03/2017 Company Name – City , State Analyzed credit risk and financial strength of borrowers to determine credit worthiness and
repayment capacity. Presented written and verbal loan decisions detailing the results of risk analysis that support
recommendation to approve, suspend, or deny request for mortgage insurance. Underwrote conventional conforming and non-conforming loans. Proposed counter offers for analysis that did not meet Arch MI or investor guidelines. Increased underwriting loan level authority from $417,000 to $750,000. Remote Underwriter , 12/2012 to 10/2016 Company Name – City , State Analyzed income, credit, and collateral documentation making quality risk decisions that comply
with Arch MI's Guidelines and Exception Matrix for Mortgage Insurance applicants. Exceeded productivity standards completing 4.5 files per day while increasing loan level from
$200,00 to $417,000. Assisted sales team in answering inbound scenario questions relating to credit risk and collateral
requirements. Responsible for underwriting Fannie Mae and Freddie Mac loans. Senior Underwriting Support Specialist , 06/2007 to 11/2012 Company Name – City , State Performed monthly audits for the Home Affordable Refinance Program application and Delegated
Mortgage Insurance account submissions completed by level 1 and level 2 support staff. Trained new employees in the on-boarding process for remote underwriting. Developed best practice guidelines as new employees were integrated into CMG's imaging system. Developed procedures to process the Home Affordable Refinance Program. Recipient of the PMI Mortgage Insurance Diamond award for outstanding and stellar work
performance. Performed data entry for master policy requests and billed contract underwriting submissions. Performed administrative duties for management team. Underwriting Support Specialist II , 01/2005 to 05/2007 Company Name – City , State Managed Underwriting Operations workflow to ensure underwriting turn times were met and files
were distributed to underwriting pipeline. Registered and prepared incoming files for underwriting. Responsible for Operating switchboard that consisted of 50 working extension in a call center
environment. Collaborated with the IT department to ensure computer systems and software issues were
resolved in a timely manner. Prepared pre-approval of clients and requests for credit reports. Underwriting Assistant , 06/2001 to 12/2004 Company Name – City , State Performed data entry for delegated Mortgage Insurance requests that require company accuracy
rating of at least 95% to 100%. Correspond to customer inquiries regarding status requests and underwriting decision. Purchased and managed office supplies operating as inventory clerk and shipping clerk. Managed shipping process and shipping logs for off-site file retention. Work History Mortgage Banking Underwriter II , 04/2017 to Current Company Name – City , State Analyze loan documentation to determine debt to income ratios, verification of assets, and credit
risk for applicants seeking to obtain a mortgage. Determined qualifying income from tax returns of self employed borrowers that consist of Sole
Proprietors, Partnerships, and S-Corps. Underwrite and apply needed conditions for mortgage applications to ensure customer meets
product specifications and guidelines. Review loan documentation for accuracy, completeness, and compliance to Desktop Underwriter
(DU) and Loan Prospector (LP) findings. Obtained and completed mandated training for $750,000 lending authority. Senior Remote Underwriter , 11/2016 to 03/2017 Company Name – City , State Analyzed credit risk and financial strength of borrowers to determine credit worthiness and
repayment capacity. Presented written and verbal loan decisions detailing the results of risk analysis that support
recommendation to approve, suspend, or deny request for mortgage insurance. Underwrote conventional conforming and non-conforming loans. Proposed counter offers for analysis that did not meet Arch MI or investor guidelines. Increased underwriting loan level authority from $417,000 to $750,000. Remote Underwriter , 12/2012 to 10/2016 Company Name – City , State Analyzed income, credit, and collateral documentation making quality risk decisions that comply
with Arch MI's Guidelines and Exception Matrix for Mortgage Insurance applicants. Exceeded productivity standards completing 4.5 files per day while increasing loan level from
$200,00 to $417,000. Assisted sales team in answering inbound scenario questions relating to credit risk and collateral
requirements. Responsible for underwriting Fannie Mae and Freddie Mac loans. Senior Underwriting Support Specialist , 06/2007 to 11/2012 Company Name – City , State Performed monthly audits for the Home Affordable Refinance Program application and Delegated
Mortgage Insurance account submissions completed by level 1 and level 2 support staff. Trained new employees in the on-boarding process for remote underwriting. Developed best practice guidelines as new employees were integrated into CMG's imaging system. Developed procedures to process the Home Affordable Refinance Program. Recipient of the PMI Mortgage Insurance Diamond award for outstanding and stellar work
performance. Performed data entry for master policy requests and billed contract underwriting submissions. Performed administrative duties for management team. Underwriting Support Specialist II , 01/2005 to 05/2007 Company Name – City , State Managed Underwriting Operations workflow to ensure underwriting turn times were met and files
were distributed to underwriting pipeline. Registered and prepared incoming files for underwriting. Responsible for Operating switchboard that consisted of 50 working extension in a call center
environment. Collaborated with the IT department to ensure computer systems and software issues were
resolved in a timely manner. Prepared pre-approval of clients and requests for credit reports. Underwriting Assistant , 06/2001 to 12/2004 Company Name – City , State Performed data entry for delegated Mortgage Insurance requests that require company accuracy
rating of at least 95% to 100%. Correspond to customer inquiries regarding status requests and underwriting decision. Purchased and managed office supplies operating as inventory clerk and shipping clerk. Managed shipping process and shipping logs for off-site file retention. Education High School Diploma : Accounting and Bookkeeping , 06/2000 George Westinghouse Career Academy - City , State Participant in the Retail and Education Alliance for the Development of Youth. (R.E.A.D.Y. Program) Summary Mortgage Underwriter with 17 years of work experience who adapts to change. Self-motivated with
exceptional customer service skills and a determined work ethic. Excels in problem solving, results driven,
customer service, great verbal and written communication. Core competencies includes Risk Analysis,
Credit Evaluations, Financial Reporting, Data Entry, 10-Key Data Entry, Billing, and Administrative support. Highlights Administrative duties Call center Credit Credit Rrisk Credit risk Clients Data entry Documentation Financial Imaging Insurance Inventory Loan documentation Mac Office Quality Retail Risk analysis Sales Shipping Switchboard Tax returns Underwriter Underwriting Workflow Written Skills Administrative duties, call center, credit, credit Rrisk, credit risk, clients, data entry, documentation, financial, imaging, Insurance, inventory, loan documentation, Mac, office, quality, Retail, risk analysis, sales, shipping, switchboard, tax returns, Underwriter, Underwriting, workflow, written | BANKING | 2,157 |
BUSINESS DEVELOPMENT ASSOCIATE Summary Extremely determined, outgoing, and passionate professional with proven ability to build rapport with clients. Strong communication and interpersonal skills make the candidate successful in seamlessly working with clients, staff members, and other professionals in various areas across different job levels. Experience Business Development Associate 12/2015 to Current Company Name City , State Contact new and existing clients to discuss how specific products could meet their needs. Identify issues with existing marketing material to drive process improvements. Collaborate with key client stakeholders and document organizational challenges and business objectives to define client requirements. Prepare ad-hoc presentations and proposals for internal projects and external clients. Conduct root cause analysis in order to identify data integrity issues and needed adjustments to Tableau's management reporting dashboards. Senior Financial Analyst 08/2014 to 12/2015 Company Name City , State Worked in partnership with key multi-functional stakeholders to identify risk, develop remediation strategy and assist in the implementation of effective control structures to help mitigate potential risk. Gathered rules and requirements from the Corporate Operational Risk team to successfully implement the enterprise wide Spreadsheet Policy; validated attribute data for over 1,000 spreadsheets, performed risk assessments and gap analysis with all GBAM Finance lines of business teams within a six-month time frame. Developed and led internal control training programs for management and employees responsible for conducting key controls and self-assessments across all business lines. Operations Analyst 11/2009 to 07/2014 Centrally managed an internal enterprise web-based application and acted as a trusted point of contact for over 2,000 users. Successfully on-boarded and trained new users and provided continuous support for existing users on system enhancements and evolving functionality Successfully managed the activities of 4 team members in multiple locations. Created training manuals targeted at resolving even the most difficult customer issues. Developed, implemented and monitored programs to maximize customer satisfaction. Prepared and provided detailed monthly departmental reports and updates to senior management. Developed rapport with the user base by handling difficult issues with professionalism. Led global User Acceptance Testing (UAT) for application improvements; managed enhancements and successfully coordinated testing results with business and development teams. Education BBA : Management May 2009 James Madison University City , State Skills Microsoft Office Suite Visio SharePoint Zendesk | BUSINESS-DEVELOPMENT | 588 |
LABORER Summary To utilize the knowledge and experience to obtain a management level position in an organization; leveraging my abilities to increase the success of the organization that in return allows advancement and personal achievement. Highlights Dependable and reliable worker Ability to assess and solve problems quickly Extensive experience with project management Self-Starter and able to maintain motivation with little/no supervision Works well as team lead or member of a group Detail oriented Vastly creative Quick adaptation to new tasks or direction Ability to work in stressful conditions Ability to multi-task in fast pace environment Ability to successfully meet project deadlines Organized Highly motivated Accomplishments Army Commendation Medal-received 4 times Van Autreve Award Runner-up Experience February 2015 to Current Company Name City , State Laborer Laborer duties consisted of forming and pouring concrete for sidewalks, floors, commercial parking lots and walls. Able to load and unload material, grading and digging while operating a skid loader. While working for Nehring I maintained a level of safety and completed projects on time. I have the ability to read and understand blue prints and implement any onsite changes that may be required. March 2007 to April 2015 Company Name Engineer Main duties included management and motivation of 13 soldiers, development of discipline and giving direction. Project management responsibilities included signing and maintaining over 1 million dollars worth of tools and equipment, project/task follow through, and responsibility for project completion. Deployment responsibilities included safety of soldiers, project completion within specified deadlines and intense attention to detail. While deployed to Guantanamo Bay, Cuba I maintained and oversaw construction expansion projects for a multi million-dollar security facility. General duties also required self-motivation, working as a team to accomplish missions/goals, dedication to serve my country and community. Construction oriented duties required knowledge of construction tasks, preparation of projects and layouts and the ability to meet deadlines. July 2006 to July 2006 Company Name City , State Duties included construction activities including framing, hanging sheetrock, building cabinets and roofing. Customized project work included trim work, decks, stairs and handrail, finishing basements and customizing kitchens. Education Naval Construction Training Center City , State , US Basic Combat Training Military Advanced Individual Training – Engineering August 2007 Naval Construction Training Center, Gulfport, MS -- Honor Graduate Basic Combat Training June 2007 Fort Leonard Wood, MO Southeast Community College City , State , US A.A.S Building Construction, A.A.S April 2007 Southeast Community College, Milford, NE Recognition and Awards Army Commendation Medal-received 4 times Army Achievement Medal-received 4 times Good Conduct Medal-received 2 times Noncommissioned Officer Academy Ribbon Certificate of Achievement Certificate of Achievement-received 4 times Van Autreve Award Runner-up Silver De Flury Army Service Ribbon National Defense Service Ribbon North Atlantic Treaty Organization Ribbon Afghanistan Campaign Medal Overseas Ribbon Overseas Expeditionary Ribbon Noncommissioned Officer Academy Ribbon Combat Action Badge Military Experience March 2007 to April 2015 Company Name United Sates Army: Engineer March 2007-April 2015 Main duties included management and motivation of 13 soldiers, development of discipline and giving direction. Project management responsibilities included signing and maintaining over 1 million dollars worth of tools and equipment, project/task follow through, and responsibility for project completion. Deployment responsibilities included safety of soldiers, project completion within specified deadlines and intense attention to detail. While deployed to Guantanamo Bay, Cuba I maintained and oversaw construction expansion projects for a multi million-dollar security facility. General duties also required self-motivation, working as a team to accomplish missions/goals, dedication to serve my country and community. Construction oriented duties required knowledge of construction tasks, preparation of projects and layouts and the ability to meet deadlines. Nissen Construction: Carpenter, Ankeny, IA July 2006 Duties included construction activities including framing, hanging sheetrock, building cabinets and roofing. Customized project work included trim work, decks, stairs and handrail, finishing basements and customizing kitchens. Professional Affiliations Afghanistan Campaign Medal Skills Deployment, Engineer, Million, Project Management, Security, Detail Oriented, Managerial, Problem Solving, Self-starter, Team Lead, Concrete, Loader, Training, Cabinets, Finishing, Award | CONSTRUCTION | 2,032 |
INFORMATION TECHNOLOGY CONSULTANT Highlights Software: MS Word, Outlook, PowerPoint, Excel, Access, CRM, Adobe Acrobat XI Professional, Snag-ItTM, Hot Docs (legal document generation software), MS Windows XP/Vista/7/8, MS Windows Server 2000/2003. Hardware: Build, repair and upgrade desktop computers. Repair and upgrade laptop computers. Install and setup servers, printers and routers. Experience Information Technology Consultant , 12/2009 to 02/2016 Company Name － City , State Basic computer network setup and troubleshooting. Install software and printers. Computer repair and upgrade for individuals. Microsoft Excel spreadsheet creation. Accomplishments: Setup network for small non-profit organization. Created organizational spreadsheets for daily operations and marketing for small businesses. Upgraded SQL and Time Matters for Edward S.Clay, P.A. Office Administrator/Billing Assistant , 08/2015 to 01/2016 Company Name － City , State Assisted with administrative duties in the operations departments. Created airtime spreadsheets and assists with revenue reporting. Assisted with data entry into an internal billing system (UCAP). Assisted with downloading various airtime carrier's invoices and data files. Assisted with monthly airtime billing using UCAP. Assisted with the activation/deactivation of SIMs/devices. Ran usage and airtime reports as requested by the customer. Reconciled each carrier's charges to UCAP output. Placed orders, received and shipped packages. Funding & Settlement Coordinator/Office Manager , 08/2011 to 08/2015 Company Name － City , State Responsible for getting clients' assets re-titled into their respective trusts. Enter client data onto database and legal document generation software. Build long-term relationships with trust maintenance clients. Order office supplies and legal document supplies. Answer phones. Assist clients with questions, problems and concerns. Greet clients when visiting office for a meeting. Schedule appointments. Manage attorney's calendar. Print legal documents and prepare delivery binders. Review legal documents for formatting errors and missing information. Witness clients' signatures on legal documents. Notarize certain signatures. Generate funding instructions for trust clients both Family Legacy and "Documents Only" clients. Troubleshoot and maintain computer network and workstations. Accomplishments: Develop great working relationships with trust maintenance clients. Growth in client base of 73% during employment period. Manage the probate process for multiple estates at the same time while also overseeing the funding of assets to new and existing clients for revenue generation. Manage the office, performed Client Services Coordinator tasks and handled Funding & Settlement Coordinator tasks alone on a daily basis. Student Operations Specialist , 01/2002 to 12/2009 Company Name － City , State Prepared student reports for multiple state regulatory agencies and national accreditation agency, ACCET (Accrediting Council for Continuing Education and Training.) Answered phones. Data entry of new enrollments and materials assigned to each. Reported inventory and distribution of student classroom materials data to CFO on a monthly basis. Developed complex spreadsheets to analyze qualitative and quantitative data using Excel and Visual Basic. Published & updated student policy catalog. Responsible for protecting students' privacy when records were requested by third parties. Managed course scheduling for all 25 schools as well as all student records and transcripts. Reviewed feedback from potential students after first visit to school for quality control purposes. Maintained records of complaints. Collaborated on written responses. Accomplishments: Saved company over $4 million by strengthening controls on textbook inventory. Developed system of student records collection and storage electronically on company database through collaboration with programmers. Created process and form for third-parties to request student records in accordance with FERPA (Federal Education Right to Privacy Act). Managed the class schedules in all 25 schools using MS Excel advanced formulas and Visual Basic programming. Information Technology Coordinator , 05/1996 to 05/2001 Company Name － City , State Responsible for installation and troubleshooting Windows 2000 workstations, hardware, printers, peripherals, and software. Managed telecommunications system administration, programming, and troubleshooting. Trained brokers and new employees on system and applications. Processed stock certificates and checks for deposit into respective client account. Answered main phone and directed calls to requested personnel. Supervised Operations staff of two cashiers and one receptionist. Maintained records for annual audits and SEC regulation compliance. Resolved trade errors committed by brokers. Balanced error accounts for all branches. Earned series of fast-track promotions from New Accounts Clerk, Lead Cashier, Operations Manager, to IT Coordinator. Entrusted with maintaining accuracy and credit/debit balance of millions of dollars in client accounts. Became primary technical troubleshooter and "go to" person for entire Lutherville branch (93 work stations) as well as 6 remote satellite offices. Education Certificate of Completion, Microsoft Certified Systems Engineer Training, ComputerTraining.Com : January 2002 B.S : Business Finance , January 1991 Towson University － City , State Business Finance Maryland Notary Public (Commission Expires August 26, 2018)
Microsoft Certified Systems Engineer : February 2002 Skills administrative duties, Adobe Acrobat, Schedule appointments, asset management, agency, attorney, balance, Basic, billing, billing system, Cashier, catalog, Com, Computer repair and upgrade, Hardware, Council, credit, CRM, Client, clients, Data entry, database, debit, delivery, fast, financial, information technology, inventory, laptop computers, Law, legal, legal documents, marketing, materials, Access, Microsoft Certified Systems Engineer, Microsoft Excel, MS Excel, Excel, office, Outlook, PowerPoint, MS Windows, Windows 2000, 2000, MS Windows XP, MS Word, network setup, network, Notary Public, Order office supplies, organizational, peripherals, personnel, printers, profit, programming, quality control, receptionist, reporting, routers, scheduling, servers, SIMs, Software engineering, Install software, spreadsheets, spreadsheet, SQL, system administration, telecommunications, phones, phone, Answer phones, Troubleshoot, troubleshooting, upgrade, Vista, Visual Basic, Visual Basic programming, written | INFORMATION-TECHNOLOGY | 257 |
STAFF ACCOUNTANT Executive Summary Motivated, enthusiastic and cheerful seeking a position that involves community, assisting city residence and positively interacting with people. Experienced leader and Supervisor. Analytical and detail-oriented financial manager with over 26 years of expertise in government accounting and financial management. Hardworking, detail oriented, honest, effective and outgoing. Authorized to work in the US for any employer Core Qualifications Supervision and training Sound judgment Budget Allocation Calm under pressure Team Player Training and Development Administrative Skills Budget Analsis Budget Development Budget Forcasts Professional Experience 01/2015 to 01/2016 Staff Accountant Company Name － City , State Maintain accurate timely accounting records for all entities and includes implementation of accounting policies and procedures. Plan, develop and implement procedures for more efficient, accurate, informative and timely financial reporting that can provide management with the tools to effectively direct the organization. Reconcile and review accounts, balance sheets and invoices. Ensure that all invoices are auditable and supported by request, approval, invoice and receipt of material request. Determine estimated costs by expense account code required for 6 month budget cycle. Receive and review and make proper payments on incoming invoices. 01/2012 to 01/2015 Federal Accountant Company Name Responsible for recording and depositing federal payments. Responsible for certifying outgoing payments. Responsible for posting To By Other (TBO's) transactions to balance with U.S. Treasury. Tasked ensuring end-of-month financial reports balance with government financial systems. Responsible for compiling daily balancing reports for daily reconciliation of funds. 01/2003 to 01/2011 Resource Officer Company Name Responsible for the recording, reporting and reconciling over $200,000,000.00 of expenditures within the U.S. Marine Corps Accounting system. Retired from USMC after 24 years of service. Ensured completion of all levels of the accounting cycle to include commitments, obligations, expenses and liquidations for both MFP-11 and MFP 2 appropriations. Ensured the validity and accuracy of financial records by maintaining continuous oversight of all accounting transactions and policy as required by regulation. Supported the commands financial plan by ensuring the proper executing and recording of accounting transactions in clearly defined categories. Formulated and supervised the execution of policies and procedures pertaining to the accounting Marine Corps operating forces and supporting establishments. Identified and initiated corrective accounting action in SABRS, HQMC and USSOCOM when necessary. Established an accounting training program ensuring proper accounting training to all fund managers to properly utilize accounting and supply systems in MARSOC to better support the operators requirements. Coordinated and conducted all fiscal assist visits to MARSOC fund holders. Provided accounting structure and authorizations in the Defense Travel System (DTS). Liaison to both USMC and USSOCOM for all accounting systems issues. Supervised staff of over 30 to include both civilian and military personnel. Briefed Commanders, senior military officials and financial analysts about financial and regulatory matters. Inspected accounting systems for efficiency, effectiveness, and use of accepted accounting procedures and policy to record transactions. Formulated and supervised the execution of policies and procedures pertaining to the accounting for appropriated funds supporting the U.S. Marine Corps Forces, Special Operations Command (MARSOC), Marine Corps operating forces and supporting establishments. 01/1987 to 01/2003 Financial Management Resource Analyst Company Name Complied with federal, state, and Department of Defense (DOD) policies, procedures, and regulations. Compiled statistical, financial, accounting or auditing reports and tables pertaining to expenditures, accounts. payable and receivable. Coded documents according to company procedures. Reconciled or noted and reported discrepancies found in records. Education 2008 Bachelor of Science : Management Park University － City , State Management Personal Information Service Country: United States
Branch: USMC
Rank: Chief Warrant Officer 3 Interests September 1987 to December 2011
Accounting Officer for MARSOC-Camp Lejuene Skills accounting, accounting systems, Accounting system, accounts
payable and receivable, auditing, balance, balance sheets, budget, DTS, financial, financial reports, financial reporting, funds, government, personnel, policies, reconciling, recording, reporting, tables, Treasury Additional Information MILITARY SERVICE Service Country: United States Branch: USMC Rank: Chief Warrant Officer 3 September 1987 to December 2011 Accounting Officer for MARSOC-Camp Lejuene Commendations: 4th award AWARDS Navy & Marine Corps Commendation Medal Marine Corps Good Conduct Medal Joint Service Medal Navy and Marine Corps Achievement Medal Sea Service deployement Medal Joint Service Achievement medal National Defense Service Medal Global War on Terror Medal Selected Marine Corps Reserve Medal Meritorious Service Medal ADDITIONAL INFORMATION Actively seeking employment | ACCOUNTANT | 1,877 |
DIGITAL MARKETING MANAGER Summary Creative manager with a proven record of driving revenue gains and brand awareness through digital marketing and social media. For example - increased website traffic an average 43% across 15 clients via email nurturing, social media campaigns, and strategic landing pages. Highlights Microsoft Office Suite; Adobe Creative Suite; IBM Marketing Cloud, Google Analytics, Act-On Social Media: LinkedIn, Facebook, Twitter, Google+, Pinterest, Wordpress, Instagram, YouTube HTML, CSS, JavaScript, PHP, SEO, Keywords Experience Digital Marketing Manager November 2016 to Current Company Name － City , State Acquired to strategize, build, and manage cross-channel marketing campaigns to enhance client's retention and growth, as well as internal lead generation. Develop and monitor end-to-end digital marketing campaigns using the integrated IBM Marketing Cloud automation platform. Build strategic microsites, landing pages, and automated email programs utilizing customized datasets based on each client's target audience and/or current client base. Data Analyst February 2016 to November 2016 Company Name － City , State Hired to manage and strategize target market data structuring and reporting for all clients around the world, current and prospective, to enhance their lead generation platform. Configured custom data sets of 10,000 to 20 million records, and detailed analytical reports utilizing MySQL and the Social123 virtual platform. Data Director/Digital Strategist November 2014 to October 2015 Company Name － City , State Initially hired to manage email nurturing and LinkedIn marketing campaigns for seven clients of various industries and target markets. Quickly introduced strategic management to data structuring for new and prospective clients to enhance lead generation. Managed data budget of $500,000 over all sources to enhance target market for 80 clients through email nurturing and digital marketing campaigns. Increased lead generation and ROI through targeted email campaigns, including $10,000 of added contracts in one month for one client. Grew LinkedIn connections by engaging likeminded groups and target audience, building a strong industry network, and distributing valuable content. Partnered with Act-On to improve interface efficiency and productivity. Produced custom graphic materials (Photoshop) and landing pages (HTML & Vidyard) to increase brand recognition, open rates, and clickthrough responses. Developed strategic reporting platform in Microsoft Excel to closely monitor cumulative information from Google Analytics and Act-On Dashboard. Administrator February 2011 to November 2014 Company Name － City , State Recruited as human resources advisor and technology expert. Challenged to create consistent, modernized reporting and operations for 25 hotels around the country. Improved annual budgeting for all properties by developing comprehensive formulas and strategies within Microsoft Excel. Created distinct brand strategies with grand opening events and charitable donations, through the use of print ads, website updates, and digital campaigns. Enhanced hotel productivity through implementation of upgraded computers, PMS software, and IP credit card processors. Marketing Specialist October 2010 to January 2011 Company Name － City , State Acquired to assist the business development operations by managing design of catalogs, websites, social media channels, product photography, and tradeshow presence. Established a new public image for the product line and developed catalogs, e-commerce website, advertisements, fliers, newsletters, and internal press releases. Enhanced tradeshow presence and brand awareness by designing custom booth graphics and organizing charitable marketing relations. Increased YouTube subscribers by 20% with website clickthroughs and social media sharing. Marketing Specialist & Senior Account Manager November 2006 to September 2010 Company Name － City , State Initially hired to create graphic projects and build websites for local businesses, before quickly being promoted to a managerial role overseeing the marketing and sales operations. Developed brand identity for internal divisions and area businesses, produced tailored websites, digital advertisements, press releases, email campaigns, and SEO and content management. Increased annual revenue by 40% through development of custom integrated e-commerce site, tradeshow attendance, and outsourced services to local ad agencies, thus transforming the marketing department from a cost center to a revenue producer. Improved efficiency by as much as 300% after reengineering processes, writing detailed manuals for clients, and retraining team members. Finished project months ahead of schedule as a result. Generated partnerships with AmericInn International and US Navy/Air Force Gateway. Reformed target outreach with first processes of social media campaigns via YouTube and Twitter, recording and photographing product uses. Designed custom interface for hotel franchises to increase property and brand awareness. Education Bachelor of Arts : Graphic and Web Design , 2006 Upper Iowa University Graphic and Web Design 3.8 graduated 'Cum Laude' Personal Information Hard-working, reliable, dedicated, adaptable, creative, innovative, technologically savvy, and quick to learn new skills. Learn more at https://www.linkedin.com/in/teralynnmyers. Skills Adobe Creative Suite, Photoshop, ad, advertisements, ads, Air Force, automation, brand identity, budgeting, budget, business development, catalogs, content, content management, contracts, Creative Writing, credit, CSS, client, clients, designing, e-commerce, email, Gateway, Google Analytics, Graphic Design, graphics, graphic, HTML, human resources, PHP, IBM, image, IP, JavaScript, managerial, managing, Marketing Strategy, marketing, market, marketing and sales, materials, Media Relations, Microsoft Excel, Microsoft Office Suite, MySQL, Navy, network, newsletters, organizing, Photography, press releases, processes, processors, producer, Project Management, recording, reengineering, reporting, strategic, strategic management, Web Programming, Website Development, website, websites Additional Information Personal traits: Hard-working, reliable, dedicated, adaptable, creative, innovative, technologically savvy, and quick to learn new skills. Learn more at https://www.linkedin.com/in/teralynnmyers. | DIGITAL-MEDIA | 1,278 |
SOFTWARE DEVELOPER Professional Summary Enthusiastic computer engineer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Technical professional with complete understanding of entire software development life cycle. Respectful self-motivator gifted at finding reliable solutions for software issues. Experienced in c#, python, HTML, SQL, node.js/javascript and working knowledge of Restful API design & implementations. Fluent in English and Turkish and accustomed to working with cross-cultural, global teams. Skills C#, HTML, CSS, JavaScript, 5 years of experience SQL, 5 years of experience Python, MatLab, MongoDB, Tableau, Node JS Frameworks: .Net, Devexpress, TensorFlow, Keras, Scikit-learn, Pandas, NLTK. Search Engine Optimization Net API CSS Clients Database development Designing English HTML Image processing JavaScript Leadership Marketing MatLab C# Office Windows Project management Speaker Python Sales Search Engine Optimization Spanish SQL System architecture Turkish User Interface Web site Written Work History Software Developer , 12/2015 to Current Company Name – City , State Project was tasked to design an Internal Marketing System using c#,SQL, HTML,.net, devexpress. Amazon,Walmart,eBay and Shopify. API's were integrated. The system records the end to end process. A scalable system architecture to support high-availability Internet site with various internal applicationswas key. My responsibilities were:. Integration of marketplace APIs. Coordinated with project management staff on database development timelines and project scope. Revised, modularized and updated old code bases to modern development standards. Authored code fixes and enhancements for inclusion in future code releases and patches. The successful launch of these applications enabled company growth of 30%. Computer Engineer Intern , 06/2013 to 09/2013 Company Name – City Tested the User Interface for Web site and provided feedback to increase user satisfaction, reduce reaction time and improve site mappings. Executed Performance testing on internal applications, documented results and maintained logs. Computer Engineer Intern , 06/2012 to 09/2012 Company Name – City Our team has created an application for Turkish Patent and Trademark Office using MatLab, C#, SQL and HTML. My responsibilities within that team was:. Developed the FAQ and Support part of the web site. Researched various studies and recommended alternate algorithms for Image processing to increase accuracy and speed. Tested and documented prototypes and standard products. Maintained positive work atmosphere by building relationships with co-workers, customers, clients and management. PROJECTS
Question Answering System: As the sole resource on this project created a windows application with Phyton for COVID-19 related questions using BERT and ELMO language models. The Frameworks were Pandas, Tensorflow, NLTK. Data Visualization Tool: The objective of this project was to analyze communication structures, employee relationships and suspicious transactions by designing and implementing a data visualization tool. The dataset included the VAST Challenge 2019 dataset with over 100,000+ data. The Frameworks were Flask, Pandas and the Language was Phyton. My responsibilities were data cleansing and data categorization. From the data visualization Leadership was able to get insight in the growth, sales, costs and make decisions towards better performance. Pre-Assess Melanoma: The objective of the project was to create a system that could pre-assess malignant melanoma using Matlab Language and image processing algorithms. The system was trained with the images of malignant and healthy images. My responsibilities included all development, testing and training. The User Interface was the responsibility of other team member. This system enabled the users to seek healthcare at earlier stages of melanoma. Education IN : Expected in 06/2021 Rowan University - City , State Bachelor of Science : Computer Engineering , 06/2015 Selcuk University - City Master of Science State Work History Software Developer , 12/2015 to Current Company Name – City , State Project was tasked to design an Internal Marketing System using c#,SQL, HTML,.net, devexpress. Amazon,Walmart,eBay and Shopify. API's were integrated. The system records the end to end process. A scalable system architecture to support high-availability Internet site with various internal applications was key. My responsibilities were:. Integration of marketplace APIs. Coordinated with project management staff on database development timelines and project scope. Revised, modularized and updated old code bases to modern development standards. Authored code fixes and enhancements for inclusion in future code releases and patches. The successful launch of these applications enabled company growth of 30%. Computer Engineer Intern , 06/2013 to 09/2013 Company Name – City Tested the User Interface for Web site and provided feedback to increase user satisfaction, reduce reaction time and improve site mappings. Executed Performance testing on internal applications, documented results and maintained logs. Computer Engineer Intern , 06/2012 to 09/2012 Company Name – City Our team has created an application for Turkish Patent and Trademark Office using MatLab, C#, SQL and HTML. My responsibilities within that team was:. Developed the FAQ and Support part of the web site. Researched various studies and recommended alternate algorithms for Image processing to increase accuracy and speed. Tested and documented prototypes and standard products. Maintained positive work atmosphere by building relationships with co-workers, customers, clients and management. PROJECTS
Question Answering System: As the sole resource on this project created a windows application with Phyton for COVID-19 related questions using BERT and ELMO language models. The Frameworks were Pandas, Tensorflow, NLTK. Data Visualization Tool: The objective of this project was to analyze communication structures, employee relationships and suspicious transactions by designing and implementing a data visualization tool. The dataset included the VAST Challenge 2019 dataset with over 100,000+ data. The Frameworks were Flask, Pandas and the Language was Phyton. My responsibilities were data cleansing and data categorization. From the data visualization Leadership was able to get insight in the growth, sales, costs and make decisions towards better performance. Pre-Assess Melanoma: The objective of the project was to create a system that could pre-assess malignant melanoma using Matlab Language and image processing algorithms. The system was trained with the images of malignant and healthy images. My responsibilities included all development, testing and training. The User Interface was the responsibility of other team member. This system enabled the users to seek healthcare at earlier stages of melanoma. Publications English for Science, Technology, Engineering, and Mathematics
University of Virginia Darden School of Business
Getting Started: Agile Meets Design Thinking
University of Pennsylvania
Biology Meets Programming: Bioinformatics for Beginners
Coursera Course Certificates Languages Fluent in written and spoken English Spanish B1 level Native speaker of Turkish Skills C#, HTML, CSS, JavaScript, 5 years of experience SQL, 5 years of experience Python, MatLab, MongoDB, Tableau, Node JS Frameworks: .Net, Devexpress, TensorFlow, Keras, Scikit-learn, Pandas, NLTK. Search Engine Optimization, Net, API, CSS, clients, database development, designing, English, HTML, Image processing, JavaScript, Leadership, Marketing, MatLab, C#, Office, windows, project management, speaker, Python, sales, Search Engine Optimization, Spanish, SQL, system architecture, Turkish, User Interface, Web site, written | AGRICULTURE | 926 |
COMMUNICATIONS COORDINATOR Summary Creative and highly-motivated Communications and Marketing professional with experience creating engaging and interesting work that achieves results. Highlights Adobe Photoshop, InDesign, Illustrator, Experience with mobile applications, Microsoft Office Suite Constant Contact and Mailchimp Etapestry Accomplishments 2015 Folio Magazine: Eddie Award Finalist - Association / Non-Profit (B-to-B) – Single Article – Less than 6 Issues [VPP Participants' Association's magazine—The Leader] Raised circulation of organization's magazine in one year by more than 2,500 issues (VPP Participants' Association) Promoted and helped execute fundraising benefit/auction and concert; raised over $9,000. (Susquehanna Life Magazine) Work History Company Name Experience Communications Coordinator 10/2014 to Current Company Name City , State Authored articles on featured topics, current events and human interest stories that stimulated interest to increase readership of the organization's magazine; increased circulation by more than 2,000. Managed content and designed the layout and look of the company's conference mobile app Created webpage copy for newly designed website Wrote Ran the company's Facebook and Twitter Accounts. Communications and Editorial Assistant 05/2014 to 09/2014 Company Name City , State Created event listings, media lists and press releases for the magazine. Promoted and helped execute fundraising benefit/auction and concert; raised over $9,000. Customer relations on phone and in the office. Communications Intern 05/2013 to 08/2013 Company Name City , State Created various forms of communication pieces including a survey, press release, newsletter articles, event invitation, spreadsheets of competing organizations, etc. Created several web pages for company and improved the layout and organization of company's website. Server and Host 02/2011 to 08/2011 Company Name City , State Strengthened customer base and close relationships with patrons of restaurant. Provided prompt service while taking orders, serving food and closing the check. Helped clean and organize kitchen and restaurant. Helped set up and serve parties and events of more than 100 people. Experience and knowledge in fine dining. Public Relations Volunteer 09/2012 to 12/2012 Company Name City , State Met with client throughout the semester to discuss their needs for strategic communications. Created various forms of public relations writing assignments for clientincluding pitch letters, news releases, fliers, fact sheets, feature stories, media lists, and created script for public service announcement. Public Relations Volunteer 09/2012 to 12/2012 Company Name City , State Met with head of Elon University Health and Human Performance department to create strategic communications for client. Created focus group questions, survey, and completed focus group with Elon students to measure students' beliefs and opinions about the department of Health/Human Performance. Created report of the research and presented findings of research to Department of Health/Human Performance. Education Bachelor of Arts : Strategic Communications May 2014 Elon University City , State GPA: GPA: 3.71 Graduated Magna Cum Laude Dean's List Fall 2010, Spring 2011, Spring 2012, President's List Fall 2012, Spring 2013, Fall 2013; Spring 2014
Inducted into National Communications Association, Lambda Pi Eta
Inducted into National Social Science Honor Society, Pi Gamma Mu
Inducted into the International Sociology Honor Society, Alpha Kappa Delta Strategic Communications GPA: 3.71 Graduated Magna Cum Laude Dean's List Fall 2010, Spring 2011, Spring 2012, President's List Fall 2012, Spring 2013, Fall 2013; Spring 2014 Inducted into National Communications Association, Lambda Pi Eta Inducted into National Social Science Honor Society, Pi Gamma Mu Inducted into the International Sociology Honor Society, Alpha Kappa Delta Interests Member of Public Relations Student Society of America - "1000 Thanks" Program Contributor Received over 1500 thank-you cards from university community (Fall 2013) Completed service-learning work with nonprofit organization, Sustainable Alamance, helped plan and coordinate an event that helped raise over $1,000. Volunteered with Elon University's Student Government Association to promote their organization Member of academic organization, Theta Psi Alpha (Spring 2013) House Representative in The Station at Mill Point residence community (Fall-Spring 2013) Study Abroad: Studied ecotourism abroad in Australia for winter term in January 2014. Visited the cities of Sydney, Brisbane, Cairns, Melbourne, and Tasmania and learned about sustainable travel and tourism. Relevant Coursework: Communications in a Global Age, Media Writing, Strategic Campaigns, Health Communications, Public Relations & Civic Responsibility, Digital Media Convergence, Strategic Writing, Communication Research, Corporate Publishing, Capstone in Communications, Advertising in Society, Intro to Marketing Additional Information Past Extracurricular Activities: Member of Public Relations Student Society of America - "1000 Thanks" Program Contributor Received over 1500 thank-you cards from university community (Fall 2013) Completed service-learning work with nonprofit organization, Sustainable Alamance, helped plan and coordinate an event that helped raise over $1,000. Volunteered with Elon University's Student Government Association to promote their organization Member of academic organization, Theta Psi Alpha (Spring 2013) House Representative in The Station at Mill Point residence community (Fall-Spring 2013) Study Abroad: Studied ecotourism abroad in Australia for winter term in January 2014. Visited the cities of Sydney, Brisbane, Cairns, Melbourne, and Tasmania and learned about sustainable travel and tourism. Skills Adobe Photoshop,Illustrator, InDesign Experience with Cvent Crowdcompass' mobile application software Microsoft Office Constant Contact, Mailchimp | PUBLIC-RELATIONS | 2,102 |
EXECUTIVE CHEF Summary
Accomplished Chef with seasoned culinary and management experience in fine dining, high volume catering, and executive campus-wide restaurant oversight. Background in providing exceptional territorial leadership while directing restaurants, cafes, and catering operations simultaneously. Significant architect role in profit growth through comprehensive improvements in quality, productivity, efficiency, and customer service by not only upgraded training and inspiring a management team, but by also making the personal initiative to bring the same management inspiration to every member of kitchen and serving staff. Sincere passion and high quality in all results of work produced. Demonstrated expertise in: Purchasing & Inventory Management Food/Beverage & Labor Cost Controls Innovative Menu Development & Planning Budget Administration and Direct Proper Fiduciary Responsibility Quality Assurance Control Special Events Management Customer Service & Guest Relations New Facilities Start-Up Development/Planning/Execution Accomplishments Created new Café menu and managed it's launch menu with new Café operations by a retrained staff resulting in an increase in sales by 60% that consistently grows more than 8 months later to present time. Restructured training processes for new hires and updated training of current employees for a more effective, energetic, and pleasant customer service team that improved customer attendance by 18%. Experience Executive Chef February 2014 Company Name Coordinated and oversaw all kitchen and Café activities at different locations on campus to ensure successful service to over 180 residents a day. Direct access and responsibility for entire dining services $() budget. Developed menus and kitchen planning, while hiring and training a staff averaging at () employees during slower and peak seasons. Catered multiple large events simultaneously while keeping regular dinner shifts organized and efficient. Specifically took initiative to increase safety and sanitary procedures. Held monthly meetings with residents to present updates and demonstrations on dining services procedures and event/menu planning while communicating ideas/suggestions from residents. Offered specific training programs to help employees maintain and improve job skills. Monitored training costs and created budget reports for management. Delivered Results: Developed a cohesive team between front and back of house and reduced amount of turnover. Lowered food & produce costs by (%) while increasing quality through while implementing a new line of products through extensive experience and prior relationships with specific choice vendors. Improved standard operating procedures for the kitchens of all food service operations and implemented new safety, sanitary, and organizational standards in all storage areas that increased inspection scores. Successfully implemented Hydration program for all residents. Chef De Cuisine / Riderwood Village November 2005 to April 2013 City , State Responsible for managing budgets, preparing schedules for back of the house and culinary staff, and creating new and exciting menus while complying with recipe procedures. Managed inventory, and part stock orders. Steadily led team to maintain storing organization and sanitation standards. Developed and enriched exceptional employees by teaching classes to improve their current position and prepare for promotion. Purchased food and beverage, tableware, small ware and kitchen equipment. Successfully attained a growing profit after direct development and oversight of opening a new coffee shop and hot carry out. Participated on the designing stage of floor plans, and full ownership of menu planning. Chosen to cook for and represent company at annual Maryland Crabfest at Sandy Point Park on the Chesapeake in 2014() Delivered Results: Brought company plaque prizes for 1st place in Vegetable Crab Soup, and 2nd place for Cream of Crab Soup two years in a row. Increased overall restaurant revenue through openings of hot carry out and coffee shop enough to update equipment and employee uniforms while still yielding a significant end profit after improvements. Received notice as healthiest restaurant on campus out of three other large restaurants. Head Chef August 2001 to November 2005 Company Name － City , State Responsible for all culinary operations Preparing schedules Purchasing of food & beverage & small wares Responsible for managing food budgets Maintain a high standard for the quality of food Created menus in participation with management Follow and maintain sanitation standards Maintaining high motivation in the staff members in collaboration with management. Direct Results: Increased efficiency of serving already high volume customer presence and was able to increase customer presence even more through better restaurant recognition in food quality. Head Chef February 1985 to July 2001 Company Name － City Directed the daily operation of the restaurant by insuring high quality of every product Preparing daily specials Preparing high volume lunches and weekend dinners Catering special events for local offices. Weekly and monthly inventory Participated in local food competitions Created menus and recipe's Responsible for hiring culinary staff. Education 2012 Frontline Culinary Certificate AACC 2 semesters 2012-2013 Frontline Leadership Certificate - : 2010 ServSafe Instructor & Proctor
ServSafe Certified Skills fiduciary, event/floor planning, Leadership, sales, teaching Skills __________ Communication Critical thinking Organizational Coaching Interpersonal Listening and Understanding Logistical Detail Oriented Computer Public Speaking | CHEF | 1,419 |
CLASSROOM TEACHER Summary Experienced education professional, with a background in instructional design, seeking opportunities to develop materials, activities, and tools that support the teaching practice and improve educational outcomes for young learners. Nearly 20 years experience working in both in- and out-of-classroom settings; including working with diverse populations in Title I and inclusive learning environments.
*Track-record of effectively participating in collaborative, interdisciplinary teams to develop and/or implement student programs, teacher workshops, and outreach events.
*Adept in the use of a variety of technologies and applications for tracking and monitoring data, maintaining records, giving presentations, and enhancing learning activities. Experience Classroom Teacher January 2006 to Current Company Name grades 2, 4 & 5) Provided differentiated learning opportunities via center activities and flex- group instruction. Sought new and unique ways to integrate technology into instruction and learning experiences. Developed and revised district curriculum in technology, mathematics, language arts, and social studies. Represented the school or grade-level on the school improvement, multicultural, technology, and textbook review committees. Collaboratively developed a school-wide, scaffolded framework of learning expectations in a cross-grade-level team. Nine week supervision of a student teacher in the spring of 2005. January 2000 to January 2006 Company Name Classroom Teacher January 1998 to January 2000 Company Name Developed modified materials and lessons beyond the standard the curriculum to meet individual learning needs. Selected and modified instructional strategies, activities, and assessments to accommodate special-needs learners and address multiple modalities of learning. Developed, implemented, and managed individual behavior plans. Implemented the Dimensions of Learning to foster student motivation. Worked with a team on the development of the successful "Beyond ViewSpace" proposal to restore NASA EOS funding for ViewSpace Earth science programming and astrophysics visualizations. Also supported the development of successful proposals in response to NASA's Cooperative Agreement Notices for Science Education and Science Education and Public Outreach Forums. Efforts included generating text, diagrams and visuals, outcomes and metrics, program logic models, and research on audience needs. Was the Hubble mission lead on the NASAScience4Girls project for 2010 - 2015. In 2015, facilitated the participation of 18 libraries in 11 states who hosted Hubble-themed student workshops in celebration of the telescopes' 25th anniversary. Workshops and materials reached over 200 students. Supported the redesign, testing, and launch of the Amazing Space education website. Efforts included content creation, development of revised and enhanced teacher pages, and synthesizing team feedback for Web developers. Coordinated the Maryland component of the Hubble ERO Pilot Project, with four local schools conducting interdisciplinary STEM research projects with students. The project culminated in a special event for students and families at the Maryland Science Center. Student projects were displayed at the Maryland Science Center from November to December 2009. Participated as a member of a multi-institutional team in the NASA education product review and activity analysis. Contributions included reviewing astrophysics education materials for fit to education standards, grade-level, and NASA SMD science themes. Helped identify gaps in terms of topic and resource type, as well as, gaps in learning progressions as denoted by Project 2061 benchmarks and strand maps. Supported the initial population of the NASA Wavelength Digital Library with astrophysics resources, and the development of learning progressions using NASA data activities. Was a Summer MSPAP Reader and Scorer for grades three and five from 1998 to 2001. Applied rubrics to score state-wide student test responses in writing, language usage, math, science, and reading. Education Specialist Company Name Provide expertise in the development of astrophysics-themed education materials, workshops, and programs. NASA's Universe of Learning & Hubble Education Program) Align materials to national education standards and frameworks. NGSS, Common Core, AAAS Project 2061, NCTM, NRC's NSES standards) Develop and organize content for multiple organizational websites. Amazing Space, OPO site, STEM projects site, Hubble 25th anniversary site, and HST Cycle grants site). Review astrophysics education and outreach products for clarity, readability, pedagogical appropriateness, and fit to standards. Make recommendations for revisions; as appropriate. Maintain files, records, and databases for the HST Cycle E/PO grants program. Assist with the development of proposals and product plans, evaluation plans, and program outcomes, metrics, and milestones. Collect, synthesize, and apply research on national education trends, policies, and initiatives. Support NASA mission-based reporting activities. Support and/or present at student and family STEM events. Education Master of Education : 2004 Towson University － City , State Elementary Curriculum Development Bachelor of Science : Elementary Education , 1997 Elementary Education Holly Ryer Resume Skills arts, content, Content Development & Management, content creation, Curriculum Development, databases, Dimensions, Event Planning & Coordination, Grants, instruction, logic, materials, math, mathematics, organizational, policies, Program Evaluation, programming, proposals, Proposal Writing, proposal, reading, Maintain files, reporting, Research, Strategic Planning, supervision, teacher, Trend, type, unique, Usability Testing, website, websites, Workshops | TEACHER | 436 |
SENIOR FIELD APPLICATION SPECIALIST Summary Senior Field Application Specialist with extensive customer training experience for a large, international, biotech company. An expert on multiple In Vitro Diagnostic systems and microbial methodologies, all utilized by laboratories in the pursuit of, food science, environmental testing, pharmaceutical development, pharmaceutical research, veterinary care, blood banking, clinical research and clinical diagnostics. Education and Training 2007 Bachelor of Science : Metropolitan State University of Denver - Microbiology and Molecular Biology City , State , USA Microbiology and Molecular Biology Experience Senior Field Application Specialist 06/2014 － 06/2016 Company Name City , State Responsible for first line of customer support and troubleshooting both onsite and remotely. Provided proficient and timely instrument training, validation and implementation for bio health care customers on the use of all Biomerieux platforms and assays; Immunoassay, microbial Identification, microbial resistance, mass spectrometry MALDI-TOF, sterility, microbial enumeration, DNA/RNA extraction, DNA strain typing, media management, and blood banking. Strictly adhered to government guidelines and regulations. Aided the marketing, engineering and sales groups to increase offerings and solutions. Remained the technical expert on all products. Organized and managed a large territory through proper reporting and proof of accountability. Field Application Specialist 01/2008 － 06/2014 Company Name City , State Responsible for first line of customer support and troubleshooting both onsite and remotely. Provided proficient and timely instrument training, validation and implementation for industrial micro customers on the use of all Biomerieux platforms and assays; Immunoassay, microbial Identification, microbial resistance, mass spectrometry MALDI-TOF, sterility, microbial enumeration, DNA/RNA extraction, DNA strain typing, media management, and blood banking. Strictly adhered to government guidelines and regulations. Aided the marketing, engineering and sales groups to increase offerings and solutions. Remained the technical expert on all products. Organized and managed a large territory through proper reporting and proof of accountability. 2013 Field Application Specialist of the Year. 2008 Field Application Specialist of the Year. National Trainer VITEK Mass Spectrometer MALDI-TOF. Validated TEMPO for the USDA MDP program. Developed and implemented new training materials and guidelines. Lead trainer of the Diversilab DNA strain typing System, and lead molecular support. Designed Biomerieux training and certification for the Food Emergency Response Network. Lab Technician 01/2007 － 12/2007 Company Name City , State Hired to work on a Federal funded program testing produce for human pathogens. Utilized several in vitro diagnostic systems, DNA Extraction and Amplification, and minimal Chemistry GC/MS. Teaching Assistant/ Research Assistant 01/2005 － 01/2007 Company Name City , State Cell and Molecular Teaching and Research Assistant. Responsible for materials used in lectures and practical work. Led lectures, graded papers. Assisted in Cell and Molecular Research. Skills banking, Chemistry, customer support, DNA, GC, government, marketing, materials, Network, reporting, Research, sales, Teaching, Trainer, training materials, troubleshooting, typing, validation | AGRICULTURE | 952 |
FAST FOOD RESTAURANT MANAGER Summary To join a company that offers me a stable and positive atmosphere and inspires me to enhance and
therefore to innovate the work culture for the betterment of all parties concerned. Highlights Computerized cash registers, Email software, Inventory management software, Laser printers, Microsoft Office software, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Notebook computers, Personal computers, Point of sale POS software, Spreadsheet software Operating Vehicles, Mechanized Devices, or Equipment Resolving Conflicts and Negotiating with Others Training and Teaching Others Laptop computers, Microsoft Word, Personal computers, Scheduling software Organizing, Planning, and Prioritizing Work Judging the Qualities of Things, Services, or People Documenting/Recording Information Developing and Building Teams Experience with: Adobe Systems Adobe Acrobat, Adobe Systems Adobe Acrobat software, Adobe Systems Adobe Flash Experience in; Placing food orders, making weekly employee schedules, interviewing, hiring and termination of employees Experience Fast Food Restaurant Manager March 2013 to May 2016 Company Name － City , State Monitor employee and patron activities to ensure liquor regulations are obeyed Count money and make bank deposits Monitor food preparation methods, portion sizes Investigate and resolve complaints regarding food quality, service, or accommodations Monitor budgets and payroll records Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity Schedule staff hours and assign duties Establish standards for personnel performance and customer service Perform some food preparation Keep records required by government agencies regarding sanitation or food subsidies Review work procedures and operational problems to determine ways to improve service, performance, or safety Order and purchase equipment and supplies Estimate food consumption to anticipate amounts to be purchased or requisitioned Assess staffing needs Arrange for equipment maintenance and repairs, and coordinate a variety of services, such as waste removal and pest control Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable Making Decisions and Solving Problems Training and Teaching Others Performing for or Working Directly with the Public Guiding, Directing, and Motivating Subordinates Developing and Building Teams Communicating with Supervisors, Peers, or Subordinates Resolving Conflicts and Negotiating with Others. Public Relations Manager PR Manager April 2010 to July 2012 Company Name － City , State Establish and maintain effective working relationships with clients, government officials, and media representatives and use these relationships to develop new business opportunities Write interesting and effective press releases, prepare information for media kits, and develop and maintain company internet or intranet web pages Identify main client groups and audiences, determine the best way to communicate publicity information to them, and develop and implement a communication plan Develop and maintain the company's corporate image and identity, which includes the use of logos and signage Direct activities of external agencies, establishments, and departments that develop and implement communication strategies and information programs Draft speeches for company executives and arrange interviews and other forms of contact for them Evaluate advertising and promotion programs for compatibility with public relations efforts Manage special events, such as sponsorship of races, parties introducing new products, or other activities the firm supports, to gain public attention through the media without advertising directly Communicating with Persons Outside Organization Establishing and Maintaining Interpersonal Relationships Communicating with Supervisors, Peers, or Subordinates Thinking Creatively Organizing, Planning, and Prioritizing Work Making Decisions and Solving Problems Performing for or Working Directly with the Public Interacting With Computers Developing Objectives and Strategies Experience with: Microsoft Office software, Microsoft PowerPoint, Microsoft Project, Microsoft Word, Photocopying equipment. Child Daycare Worker May 2001 to June 2010 City , State Perform first aid or cardiopulmonary resuscitation (CPR) when required Instruct children in safe behavior, such as seeking adult assistance when crossing the street and avoiding contact or play with unsafe objects Model appropriate social behaviors and encourage concern for others to cultivate development of interpersonal relationships and communication skills Observe children's behavior for irregularities, take temperature, transport children to doctor, or administer medications, as directed, to maintain children's health Teach and perform age-appropriate activities, such as lap play, reading, and arts and crafts to encourage intellectual development of children Help prepare and serve nutritionally balanced meals and snacks for children Instruct and assist children in the development of health and personal habits, such as eating, resting, and toilet behavior Remove hazards and develop appropriate boundaries and rules to create a safe environment for children Work with parents to develop and implement discipline programs to promote desirable child behavior Organize and conduct age-appropriate recreational activities, such as games, arts and crafts, sports, walks, and play dates Transport children to schools, social outings, and medical appointments Regulate children's rest periods and nap schedules Supervise and assist with homework Keep records of play, meal schedules, and bill payment Making Decisions and Solving Problems Establishing and Maintaining Interpersonal Relationships Performing General Physical Activities. General Manager June 2016 Company Name － City , State Managed the day-to-day tactical and long-term strategic activities within the business. Conducted cost, schedule, contract performance, variance and risk analysis. Reduced and controlled expenses by improving resource allocation. Coached and mentored staff members by offering constructive feedback and taking interest in their long-term career growth. Education Associate's Degree : Phlebotomy Technician/Phlebotomist , February 2014 City , State Phlebotomy Technician/Phlebotomist Match laboratory requisition forms to specimen tubes Draw blood from veins by vacuum tube, syringe, or butterfly venipuncture methods Dispose of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies Dispose of contaminated sharps, in accordance with applicable laws, standards, and policies Draw blood from arteries, using arterial collection techniques Draw blood from capillaries by dermal puncture, such as heel or finger stick methods Collect fluid or tissue samples, using appropriate collection procedures Collect specimens at specific time intervals for tests, such as those assessing therapeutic drug levels Getting Information Updating and Using Relevant Knowledge Identifying Objects, Actions, and Events Making Decisions and Solving Problems Experience with: Blood collection syringes, Blood drawing syringes, Blood glucose monitoring equipment, Capillary tubes, Sputum cups, Sterile vacutainer tubes, Venipuncture butterfly needles, Venipuncture needles Associate's Degree : Business Administration and Management , November 2011 DeVry University － City , State Business Administration and Management Additional Information Coaching and Developing Others Coordinating the Work and Activities of Others Updating and Using Relevant Knowledge Staffing Organizational Units Scheduling Work and Activities Communicating with Persons Outside Organization Performing Administrative Activities Inspecting Equipment, Structures, or Material Skills Adobe Acrobat, Adobe, advertising, arts, Draw blood, budgets, cash registers, Coaching, Interpersonal, communication skills, CPR, client, clients, customer service, delivery, Directing, Email, equipment maintenance, Estimating, special events, first aid, Flash, forms, government, drawing, image, Inventory management, Laptop computers, Notebook computers, Laser printers, logos, money, Microsoft Office software, Microsoft Outlook, Microsoft PowerPoint, Microsoft Project, Microsoft
Word, Microsoft Word, Microsoft Word, Negotiating, Organizing, payroll, personnel, policies, POS, press releases, promotion, public relations, publicity, quality, reading, Recording, repairs, resuscitation, safety, Scheduling, Collect specimens, speeches, Spreadsheet, staffing, Teaching, type, Venipuncture, web pages | PUBLIC-RELATIONS | 2,140 |
SUBSTITUTE TEACHER Skills Computer literate, drivers, listening, natural, packaging, quality, rapport, teaching Experience Substitute Teacher 01/2014 to 11/2014 Company Name City , State Prepare lunch
Direct children for recess
Aid in teaching class. Teacher aid 08/2011 to 06/2012 Company Name City , State Welcome children and direct them to the proper area for that day. Assist children with assignments and lead them to completion of assignments. Assist with manners and lunch prep. Teach Yoga to students. Attend any field trips and supervise activity. Forklift driver 04/2009 to Current Company Name City , State Safely move any product to the proper location after unloading it from the truck. Check weight and product
packaging as its unloaded. Keep all area's clean and clear of trash while production is going. Take care of any paperwork and make
sure it is legible. Quality Assurance Technician/ forklift driver 06/2003 to 06/2006 Company Name City , State Performed proportions and weight tests. Printed and checked labels. Checked chlorine and metal detection of
each line. Checked in products and conducted temperature verifications for each product. Bailed boxes, loaded tied bails into trucks, unloaded products and any box trucks, arranged products from
oldest to newest, and printed labels to tag each product as they came in. Worked closely with drivers and product teams to ensure quality. Education and Training Associate of Applied Science : Business Management July 2012 Fortis College Online City , State Business Management Associate of Applied Science : Criminal Justice March 2011 Fortis College Online City , State Criminal Justice Associate of Applied Science : Automotive Technology June 2008 Lincoln College of Technology City , State Automotive Technology | TEACHER | 393 |
TEACHER ASSISTANT Skills Accounts Payable, Advertising, Bookkeeping, Budgets, Charts, Customer Service, Financial Reporting, Payroll, Spreadsheets Professional Summary Energetic Teacher Assistant specializing in Mathematics. Energetic Tutor enthusiastic about working with pre-teen students. Excited to grow individual confidence and skill. Outgoing, reliable and caring. Teacher Assistant and Tutor familiar with Mathematics and Reading. Well-developed Mathematics abilities. Seek to utilize subject expertise to assist students in grasping materials and improving test scores. Computer savvy and familiar with iReady, TenMarks and Accelerated Math. Caring Tutor passionate about helping students excel academically. Skills Kind and empathetic Self-motivated Strong written and verbal communicator Positive and encouraging Standardized testing scoring Fast learner DIBELS knowledge Strong background in Mathematics Work History October 2017 - Current Teacher Assistant | Company Name | City , State Assist with instruction up to 87 students individually and in groups. Observe and evaluate students' performance, behavior, and social development. Assistant with supervision of an average of 200 students in classrooms, halls, and cafeteria on a daily basis. Maintain accurate and complete assessment scores for 87 students. Work with other teachers and administrators to instruct students. November 2016 - May 2017 Day Tutor | Company Name | City , State Assisted 5th grade students with daily classroom assignments. Pulled students and worked one on one to enhance reading and math skills. August 2014 - May 2016 Substitute Teacher | Company Name | City , State Proctored quizzes, tests, and standardized examinations. Instructed, tutored, and mentored individual students. Utilized technology to enhance student education and grasp of materials. Completed documentation of attendance, grades, and other required details. Led classroom activities for play-based and immersive learning. Implemented prepared lesson plans in established classrooms. Maintained a safe and orderly classroom. Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs. September 2013 - May 2014 Reading Tutor | Company Name | City , State Instructed up to 30 students individually and in groups. Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities. Assessed students' reading levels using DIBELS Next and Leveled Reading Passages. Enforced the school's student discipline code to deal with problem situations. Preserved the confidentiality of student records and information at all times. Determined student strengths and weaknesses through DIBELS, STAR testing and weekly assessments. Selected age-appropriate stories and read them aloud during daily story time. July 2009 - Current Business Partner / Co-owner | Company Name | City , State Perform all bookkeeping and financial reporting responsibilities. Assure IFTA and FMCSA compliance. Support with daily operational functions. Analyze departmental documents for appropriate distribution and filing. Obtain documents, clearances, certificates and approvals from local, state and federal agencies. January 2005 - January 2006 Payroll Administrator /Accounts Payable | Company Name | City , State Payroll using Timberline System. Accounts Payable using Timberline System Maintained various company charge accounts. January 2002 - June 2004 Loan Control Specialist I | Company Name | City , State Processed Uniform Commercial Codes (UCCs) online at state websites. Performed telephone customer service. January 2001 - September 2001 Key Accounts Rep Assistant / Administrative Assistant | Company Name | City , State Tracked Key Accounts of Secondary Advertising Budgets. Ran various Focus reports. Assisted with spreadsheet maintenance. June 1996 - December 2000 Administrative and Financial Assistant | Company Name | City , State Maintained and processed all hourly & salary payroll Prepared numerous forecasts, charts & spreadsheets. Followed-up on Accounts Payable discrepancies for over 100 vendors. Worked directly with CFO to achieve plant manager support. Supported Chief Operating Officer with daily operational functions. Analyzed departmental documents for appropriate distribution and filing. Education 2007 MBA : Business Administration University of Phoenix Online , City , State Business Administration 1993 B.S.B.A : Business Administration and Management Information Systems University of Southern Mississippi , City , State Business Administration and Management Information Systems | TEACHER | 425 |
CONSULTANT Accomplishments Worked with Teach for India in conducting regular classes for under-privileged children as part of the CSR program at OSC Services. Student Co-ordinator of the ILS Free Legal Aid Society for the years 2010-2012. Experience Consultant 04/2013 Company Name Asset Finance - Drafting legal documentation necessary for cross-border aircraft financing and leasing transactions, with particular emphasis on clients based in the Asia Pacific region involving major global financial institutions, operating lessors and investment funds. My experience includes acting for clients on commercial financings, operating leasing, aircraft sales, asset backed securitization and portfolio sales and financings. Co-lead the Cape Town transactions support team comprising of 6 India qualified lawyers including transaction management, team management and providing subject matter expertise. Senior Executive Compliance 01/2012 to 03/2012 Company Name Acting as in-house counsel and preparing legal letters and notices and drafting and vetting service agreements, non-disclosure agreements, digital marketing partners engagement agreements, broker agreements, intermediary agreements, procurement agreements, employment contracts, licensing agreements etc. Extending opinion and advises on host of operational, regulatory and legal issues concerning business operations. Also responsible for preparing agendas for board meetings, preparing analysis reports, departmental summaries, performance summary of the company and drafting other communications as required by the management of the company. Managing correspondence with the regulatory authority: drafting replies to show cause notices, maintaining record of communications, managing response and submissions to insurance regulators circulars and notifications. 16 May -14 June 2011 LAKSHMIKUMARAN & SRIDHARAN, Mumbai Legal research on Finance Act viz. Importation of Services and Taxation of various Services, Operating Lease, Finance Lease and reversal of Cenvat Credit. Preparing first draft of legal opinions and appeals to the Appellate Tribunal. 18 April - 14 May 2011 KHAITAN AND PARTNERS, Kolkata A team of three interns and an associate were involved in the study of legal formalities to be complied with by a foreign listed company willing to establish an office in India. This involved an extensive research on Companies Act, Competition Laws and Securities and Compliance Laws, Securities and Exchange Board of India and Reserve Bank of India Acts, Rules and Guidelines and other Tax Treaties. It further involved relevant case study and finally drafting roadmap documentation for establishing such business in India. The final leg of the internship involved drafting standard documentation of various legal filings for permissions and company's incorporation documents which were then taken up for tailored amendments and execution by Senior Associates and Partners. 10 May - 28 May 2010 VAISH ASSOCIATES, Gurgaon The internship involved legal Research on Company Law, Joint Venture rules, Mergers and Acquisitions laws and Securities and Exchange Board of India Regulations and finally preparing a presentation on required filings, permissions, disclosures and minimum eligibility criterion. 05/2008 to 06/2008 Company Name Delhi. Mr. Singh is a member on the committee of consultants on Indirect Tax Reforms. The internship involved assisting a team of qualified stakeholders in research and preparing a report on the Value Added Tax provisions of the proposed Goods and Service Tax Bill by studying and identifying the provisions in the existing legislation which are impacting the ease of doing business as well as identifying the areas and provision of the Act for simplification in the light of existing jurisprudence. Education Post Graduation Diploma : Cyber Laws 2010 Asian School of Cyber City GPA: 1st Prize in Raghvendra Phadnis National Essay Writing Competition organized by ILS Law College, 2009.
*1st Rank in Cyber Laws 1st Prize in Raghvendra Phadnis National Essay Writing Competition organized by ILS Law College, 2009.
*1st Rank in Diploma : Human Rights and Law 2009 ILS Law College GPA: Awarded Certificate of Appreciation at the 1st LexTech pan Asian Law and Technology Essay Writing Competition on contemporary techno-legal issues organized by Gujarat National Law University. Human Rights and Law Awarded Certificate of Appreciation at the 1st LexTech pan Asian Law and Technology Essay Writing Competition on contemporary techno-legal issues organized by Gujarat National Law University. 63.16 Qualifications Board/University Institute Marks
BSL LLB
(V Years Aggregate) Pune University I.L.S. Law College Class XII C.B.S.E ITL Public School New-Delhi 89.2%
Class X C.B.S.E ITL Public School New-Delhi 88.8% Interests First at Zonal Level, Sell Your Product( Advertising) Competition, New-Delhi, West zone-2006 Gold Medal in Volleyball, at intra-school Sports Meet-2005 Second at Zonal Level, Folk Dance competition, New-Delhi, West Zone-2005 First at Zonal Level, Singing Competition, New-Delhi, West Zone-2004 I hereby declare that all the information given above is complete and correct to the best of my knowledge. Sugandha kumar Publications Article published on the topic "Microfinance Institutions: A Cost Benefit Analysis" in LEXWITNESS, February 2012 issue at page 37.
*Article published on the topic "Trading Activity and CENVAT Credit Rules" in LEXWITNESS, August 2011 issue at page 41.
*Article published on the topic "Child Soldiers victim of Armed Conflicts and War crimes: an issue related to International Humanitarian Law" and also on the topic "Custodial Interrogation And Human Rights" in Abhivyakti, the College Annual Law Journal, 2010
*Presented Paper on the topic "Online Transactions and Consumer Protection Issues", in the Student Teacher Seminar organized by ILS Law College on 18 February 2010. Additional Information Awards and Achievements
*College Researcher, for the Runners-up Team at the Lex Novitas National Moot Court Competition, V M Salgaocar College of Law, Goa 2011.
*Runners-Up in You(th) Speak at the South Asian Youth Peace Meet (Paper Presentation Competition), at Symbiosis Institute of Media and Communication, Pune, 2009-2010. First at Zonal Level, Sell Your Product( Advertising) Competition, New-Delhi, West zone-2006 Gold Medal in Volleyball, at intra-school Sports Meet-2005 Second at Zonal Level, Folk Dance competition, New-Delhi, West Zone-2005 First at Zonal Level, Singing Competition, New-Delhi, West Zone-2004 I hereby declare that all the information given above is complete and correct to the best of my knowledge. Sugandha kumar Skills business operations, C, contracts, Credit, clients, documentation, Drafting, Finance, financing, financial, funds, insurance, Law, legal, legal Research, letters, Managing, marketing, meetings, Mergers and Acquisitions, Exchange, office, procurement, research, sales, Securities, Tax, team management | ADVOCATE | 534 |
HR ASSISTANT Highlights Interviewing expertise Employee Relations Manager Coaching and training Event management Employee Handbook development Staffing and recruiting professional Off-boarding Accomplishments Organized HR Generalist effective at record maintenance and assuring compliance with government employment regulations at all times. Personable HR Generalist versed in recruiting top employees to automotive companies and innovative start-ups. Experience with public speaking on college campuses to attract new talent. Experience HR Assistant September 2015 to Current Company Name － City , State Advise managers on organizational policy matters andrecommend needed changes. Conduct new employee orientatio to foster positive attitudes toward organizational objectives. Identify staff vacancies and recruite,interview and select aplicants. Serve as a link between management and employees by handling questions, interpreting and administering contracts and help resolve work-related problems. Address inquires from employees and management regarding new-hire activity and ongoing employee relation issues. Created and implimented the exit interview program process. Advise top management on apropriate employee corrective actions. Create and modify job discriptions within all departments. Work with senior-level management to create fair and consistent HR policies and procedures. Work with HR advisors and HR representatives on establishing consistent hiring practices. Create and manage more than 100 confidential personnel records. Facilitate monthly meetings to develpo strategies that will positively influence workplace relationships. Suport 77 employees at all levels, including executive leadership. Experience Specialist November 2011 to September 2015 Company Name － City , State Prevented store losses using awareness, attention to detail and integrity. Cross-trained and provided back-up for other customer services representatives when needed. Generated sales inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate. Prepared and sold a broad range of customized merchandise to individuals and commercial accounts. Resolved product issues and shared benefits of new technology. Successfully interacted with customers and retail buyers to expedite orders. Compilied weekly monetary reports and records for store managers. Maintained adequate cash supply in cash drawers in multiple checkout stations. Managed cash stock and inventory balances accurately. Clerk/Store Manager June 2002 to January 2012 Company Name － City , State Was promoted to store manager after 3 weeks as a clerk. Managed a team of 7 professionals. Reduced and controlled expenses by developing an inventory controll process that was later used in all local stores. Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquires and resolved complaints. Designed and implimented customer satisfaction metrics. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Completed weekly schedules according to payroll policies. Maintained daily records of all transactions. Wrote order suply requests to replenish merchandise. Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful and effective manner. Student worker/Multiple departments May 2004 to May 2011 Company Name － City , State Inspired students to translate their academic interests into the real world by taking positive actions. Initiated throught-provoking classroom discussions to help students develop their critical thinking abilities. Emphasized the importance of academic honesty with students and instructed them on proper citation of research sources. Maintained athletics yearly budget with 100% accuracy. Conseled undergraduates in regard to educational and professional goals. Proctored yearly final exams at the end of each semester. Maintained strong ties with alumni to foster long-term suport with the school. HR Generalist January 2004 to May 2007 Company Name － City , State Conducted benefits administration for 30 benefit-eligible employees. Designed the emoployee performance evaluation process and merit program. Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues. Created and implimented the exit interview programprocess. Advise top management on apropriate employee corrective actions. Created and modified job discriptions within all departments. Worked with senior-level management to create fair and consistent HR policies and procedures. Developed 2 employee handbooks, including design and layout. Guided the startup and management of all HR operations, systems and programs for a new location within the company. Supported 30 employees at al levels, including executive leadership. Education BACHELOR OF ARTS : ORGANIZATIONAL LEADERSHIP MANAGEMENT AND HUMAN RESOURCE MANAGEMENT , 2011 Lourdes College － City , State ORGANIZATIONAL LEADERSHIP MANAGEMENT AND HUMAN RESOURCE MANAGEMENT ASSOCIATE OF ARTS : 2006 Lourdes College － City , State Interests Swimming, bike riding, camping, crocheting, crafts, and a variety of family activities. Skills academic, A.I., attention to detail, back-up, benefits, benefits administration, budget, cash receipts, Coaching, contracts, critical thinking, customer satisfaction, customer services, excellent customer service, customer service, Employee Relations, Event management, hiring, HR, inventory, layout, leadership, meetings, Excel, organizational skills, organizational, payroll, personnel, policies, problem-solving, reconciling, recruiting, research, retail, sales, Staffing, store manager, employee handbooks | HR | 30 |
MEN'S SR DESIGNER - FREELANCE Summary Innovative and artistic professional with 20+ years in the fashion industry. Passionate, creative, resourceful, dependable, efficient, strong communication and organizational skills with the ability to troubleshoot problems. Enjoys working in a fast-paced, dynamic environment with the ability to work cross-functionally as well as independently. Laser focus on details and achieving the desired results. Experienced in price negotiations, costing of materials. Proficient in product development, well rou nded Fashion Designer familiar with the complete product creation life cycle, from initial concept to retail sale. Highlights Strong creative design skills Extensive fabric knowledge Superb attention to detail Superior communication skills Vendor relations Self-motivated professional Accomplishments Traveled to Asia and Europe for international trend research and theme inspiration. Eddie Bauer, Best Product Wins 2013 - Award for Materials Development. Experience Company Name March 2016 to February 2012 Men's Sr Designer - Freelance City , State dddd dd Drew lines between reference points to produce outlines of graded patterns. Calculated dimensions and specifications from sales order and entered data in worksheets. Calculated dimensions and specifications from sales order and entered data in worksheets. Calculated dimensions and specifications from sales order and entered data in worksheets. Calculated dimensions and specifications from sales order and entered data in worksheets. d Demonstrated and presented features and characteristics of clothing by standing, turning and walking. Demonstrated and presented features and characteristics of clothing by standing, turning and walking. Demonstrated and presented features and characteristics of clothing by standing, turning and walking. Demonstrated and presented features and characteristics of clothing by standing, turning and walking. Demonstrated and presented features and characteristics of clothing by standing, turning and walking. dd Monitored sales and inventory to recommend appropriate markdown action. Monitored sales and inventory to recommend appropriate markdown action. Monitored sales and inventory to recommend appropriate markdown action. Monitored sales and inventory to recommend appropriate markdown action. Monitored sales and inventory to recommend appropriate markdown action. Company Name June 2015 to Current Creative Design Consultant City , State Consultant on Women's design, styling and fabric quality and trim selections. Merchandise seasonal collections. Work on seasonal color palette. Research seasonal inspirations for patterns. Planning seasonal style count and color assortment. Company Name July 2012 to October 2014 Associate Manager - Materials Developer City , State Researching, develop and sourcing of fabrics/trims that meet design vision, merchant requirements and Company financial plans. Provide fabric/trim trend research to design in support of the product development process. Work directly with Mills during the materials development process. Manage fabric/trim deadlines and tracking to meet seasonal TACT. Requesting and coordinating proto sample yardages/trims from the mills to the appropriate vendors. Work with Product Development and Quality Assurance to review fabric/trim qualities to ensure they meet Eddie Bauer standards and uphold the authenticity and personality of the brand. Fabric/Trim price negotiating to achieve the best price and IMU. Partner with Design and PLM's to ensure that appropriate material are selected for the product. Company Name March 2010 to December 2011 Sr Designer - Freelance City , State dddd dd Drew lines between reference points to produce outlines of graded patterns. Calculated dimensions and specifications from sales order and entered data in worksheets. Calculated dimensions and specifications from sales order and entered data in worksheets. Calculated dimensions and specifications from sales order and entered data in worksheets. Calculated dimensions and specifications from sales order and entered data in worksheets. d Demonstrated and presented features and characteristics of clothing by standing, turning and walking. Demonstrated and presented features and characteristics of clothing by standing, turning and walking. Demonstrated and presented features and characteristics of clothing by standing, turning and walking. Demonstrated and presented features and characteristics of clothing by standing, turning and walking. Demonstrated and presented features and characteristics of clothing by standing, turning and walking. dd Monitored sales and inventory to recommend appropriate markdown action. Monitored sales and inventory to recommend appropriate markdown action. Monitored sales and inventory to recommend appropriate markdown action. Monitored sales and inventory to recommend appropriate markdown action. Monitored sales and inventory to recommend appropriate markdown action. Company Name July 2005 to November 2009 Men's Sportswear Designer City , State Initiated and interpreted new product concepts to meet the needs of our customers, resulting in sales and growth for the company. Managed design projects and worked with team members to ensure that deadlines are met to reach company goals. Proposed color palette for assigned category(s) and participate in color process, including defining lab dip needs and color-way development on a style by style basis. Work as a team member in identifying general color direction on a seasonal basis. Developed fabrics/created pattern work and trims with our domestic and international vendors. Company Name September 2004 to June 2005 Men's Bottoms & Outerwear Designer City , State Responsible for designing and managing the TB Men's Collection Pants and Shorts as well as the Outerwear program each season. Developed and created technical sketches for the garment styling and construction specifications. Daily communications between the Hong Kong vendors on development and production issues. Knowledge in fitting garments. International travel to Hong Kong to work with the liaison office and fabric/trim vendors. Company Name March 2001 to September 2004 Apparel Product Designer II City , State Designed seasonal collections for the Men's and Boy's Sport Athletic Groups (Classic, Retro, Basketball, ILE, Training and Headwear/Accessories) as well as the Two 3 Men's Street Casual Line (Knits,Sweaters,Woven,Denim,Outerwear and Headwear/Accessories). Domestic and International travel for trend, trim and fabric research. Involved in Merchandising the seasonal line through styling and color. Ensured that product was consistent with market trends as well as business strategy. Interacted closely with merchandising teams to execute seasonal lines accordingly to style counts, gross margin requirements, and retail/catalog merchandising strategies. Education Art Institute of Seattle Associate Degree : Fashion Design City , State GPA: Graduated at the top 5% of my class with Honors Fashion Design Graduated at the top 5% of my class with Honors University of Washington Bachelor of Fine Arts : Fiber & Textiles City , State Fiber & Textiles Skills Creative direction, competitive research and market trends, price negotiating, Materials development, Merchandising, product design and development, Knowledge of Quality Assurance testing. | APPAREL | 1,657 |
EVENTS & PUBLIC RELATIONS LEADER Summary I am an Marketing Specialist that creates and executes first class corporate and store events, marketing plans, and social
media content to support stores sales objectives as well as company's overall objectives. I am seeking a corporate event
planning or marketing position. Planned multiple events for new Scheels stores including a number of PR events as well as formal events.
Major projects included social media development for our 26 stores and planning multiple expos and conferences. Experience 12/2015 to Current Events & Public Relations Leader Company Name － City , State Collaborate with marketing leaders to understand store's markets and put together the best event and marketing plans
for each region. Create an annual strategy of events that promote and align with stores goals and creates customer and store
interactions. Lead the development and execution of strategic events, trade shows, demos, expos, event sponsorships, community
involvement, and conferences. Develop and execute marketing plans for events and other store promotions. Create event content for social media, blogs, in-store signage, radio and other traditional media. Act as my own Project Manager when creating marketing plans for events by facilitating communication between
vendors, agencies and internal teams to ensure marketing plans are following timelines, brand standards, objections,
and budgets. Coordinate registration and payment procedures, promotional advertising and mailings and corporate sponsorship
activities. Foster excellent communication between internal teams as well as with Scheels stores. Buy media (TV, radio, print, digital). Develop, track and maintain budgets. Ensure cost-saving methods and spending within allotted budgets. Conduct pre & post event evaluations to improve ROI of future events as well as improve quality and effectiveness
of marketing and communications initiatives. 12/2014 to 11/2015 Events Coordinator Company Name － City , State Order, proof and create all marketing material for events and promotions. Provide excellent service to Scheels stores and external vendors. Write copy for marketing communications material. Examples include in-store signage, blog, press releases, Facebook events, radio and email blast. Schedule speakers, vendors, and participants. Coordinate event logistics & details, including registration and attendee tracking, presentation and materials support
and pre- and post-event evaluations. Hire staff to work the event, including security personnel and entertainment. Organize all event logistics and act as an onsite manager for events. Calculate budgets and ensure they are adhered to. Provide project status to store directors and leadership team. 09/2013 to 10/2014 Project Assistant Company Name － City , State Plan Grand Openings for finished healthcare, education and sports & recreations building projects. Coordinated trainings, luncheons/dinners, business meetings, and travel arrangements. Created and updated marketing content including proposals, brochures, invites and social media. Prioritized, generated and tracked contracts, as requested by Project Managers, with sharp deadlines to ensure
projects stay on timelines. Invoiced large financial payments and assisted in tracking budgets with great attention to detail on multimillion
dollar projects mostly in the healthcare industry. Organized required catering service, venture and equipment setup for events including golf tournaments,
appreciation dinners and company retreat. Provided the highest level of customer service to customers and clients. Addressed customer questions, concerns and needs in a professional manner. 12/2012 to 11/2013 Marketing & Events Intern Company Name － City , State Collaborated with team to strategically plan most profitable fundraising events while creating awareness for our
non-profits mission. Proposed, purchased and assembled local advertising for events including radio, print and social. Delegated responsibly to interns before and during the events to run seamless events. Coordinated event logistics, including registration and attendee tracking, presentation and materials support and pre
and post-event evaluations. Created and update social media channels including Facebook, Twitter, Instagram and Pinterest. 07/2012 to 09/2012 Marketing Intern Company Name － City , State Assisted in planning and promotion of a variety of local events including Mankato Marathon, Senior Games,
Ribfest, Mankato Air Show, Vikings Training Camp booths. Coordinated the technical needs of events including administering contracts, purchasing materials, obtaining
permits, arranging security and parking, and soliciting vendors and sponsors. Education and Training 2013 B.A: MASS COMMUNICATIONS BUSINESS MARKETING Minnesota State University Skills advertising, attention to detail, brochures, budgets, excellent communication, conferences, content, contracts, clients, customer service, email, financial, fundraising, leadership, logistics, marketing plans, marketing, marketing and communications, marketing communications, marketing material, materials, meetings, personnel, press releases, understand store, promotion, proposals, purchasing, quality, radio, strategy, strategic, TV, trade shows, travel arrangements | PUBLIC-RELATIONS | 2,066 |
SALES Professional Summary Talented Construction Manager with more than twenty years of success on various projects as an Independent Contractor. Solid experience managing all levels of small to large scale projects. Extensive experience in the preparation of complete cost estimation. Accomplished in completing project on time at or under budget. Strong leadership and relationship building skills by providing clear direction and explanation of plans and contract terms. Meticulous work. Proficient at juggling multiple tasks, working under pressure, and take pride in attention to detail. Collaborate successfully with architects, owners and construction staff to complete multi-million dollar projects. Experience 01/2016 to Current Sales Company Name － City , State Sell rifles, pistols, shotguns and their accessories. Provide quality control for state and federal required paperwork. Provide excellent customer service by identifying customer and company needs. Provide company maintenance services. Competently install purchased accessories to customer firearms. 01/1992 to 01/2015 Broadcast Engineer / Construction Project Manager City , State Reviewed plans and specs during the schematic design of pre-construction. Completed tear-down of existing structures and prepared for new construction Coordinated utility service providers according to project schedules. Obtained building and specialty permits from local jurisdictional agencies. Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Performed regular job site observations to provide direction for all general contractor personnel. Reported to the immediate supervisors on production and conformance with the contract schedule. Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives. Worked with construction administration consultants to plan field observations on schedule. Digitally archived weekly progress and technical "Knowledge Base" photographs of all assigned projects. Prepared and followed through on all required punch lists. Oversaw the entire building turnover process, while enhancing communication between all construction managem Assisted the operations group with warranty service repairs. Determined the project schedule, which included the sequence of all construction activities. Prepared regular interval progress reports. Offered technical assistance to service providers. Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions. Guided and directed third-party inspectors through project construction, commissioning and closeout. Avoided construction delays by efficiently following through with all site inspections in a timely manner. Scheduled all contractors and materials deliveries. Implemented systems to improve process efficiency and reduce the project duration. Trained and promoted continued education for all onsite crew members. 01/1985 to 01/1992 Plumber Company Name － City , State Full time service and repair plumber for residential and commercial sites Developed and implemented a successful contract platform Research and implemented their leak detection unit Built and fostered a strong relationship with the Sacramento area restaurant community Safety Officer for THE Plumbing Company, conducting weekly safety meetings and review Developed and taught plumbing code classes to new and seasoned employees Specialized in replacing restaurant waste-drain vent systems while keeping business open Eliminated risks by correctly identifying potential safety hazards. Interpreted blueprints to determine locations, quantities and sizes of materials required. Expanded trade knowledge by networking with colleagues and participating in courses and seminars. Read blueprints to determine appropriate materials and procedures for each project. Managed job site hazards by accurately locating biohazards, low-grade radiation and chemicals. Independently worked on projects, while offering process coordination and cooperation with other teams. Complied with all local plumbing codes throughout the duration of each project. Inspected structures to avoid any obstruction and delays throughout the project. Prepared detailed records of all project tasks from start to finish. Offered guidance and training to junior team members. Education 1972 High School Diploma Somerville High School － City , State 1976 Associate of Arts : math and science Somerset County Collete － City , State math and science 1978 Bachelor of Arts : Broadcast Communication Geneva College － City , State Broadcast Communication Skills blueprints, Read blueprints, interpersonal & communication, conferences, customer relations, excellent customer service, direction, Hiring, Layout, materials, meetings, networking, new construction, personnel, Plumbing, plumber, improve process, progress, quality, quality control, repairs, Research, Safety, FM, scheduling, seminars, tear, technical assistance, Troubleshooting | SALES | 1,018 |
ENGINEER Summary Work Ethic, Personal Ownership, Responsibility, Adaptability, ability to learn quickly and accurately, Positive attitude, Timeliness, Positive appearance and customer interactions. Highlights Microsoft Office Suite expert Conceptual thinker Self-motivated professional Experience March 2015 to Current Company Name City , State Engineer Assisted customers with complaints. Performed routine maintenance. Troubleshot electronic parts of the building. Recorded guest comments or complaints, referring customers to managers as necessary. Assisted guests with any special requests during their visits. Contacted housekeeping or maintenance staff when guests reported problems. Issued room keys and escort instructions to bellhops. Prepared sheetrock, metal and wood surfaces for painting. Refinished household furniture such as desks, chairs, tables and bookcases. Coordinated and completed ongoing routine painting of the exterior and interior of the properties. Collaborated with electricians, carpenters and mechanics to complete construction projects. Completed basic plumbing, electrical, carpentry and HVAC duties. Operated compressors, striping machines, sandblasters and spray equipment. Completed and updated all work orders, records of service calls and work logs. Covered floors before prepping, priming and painting all surfaces. January 2012 to Current Company Name City , State Handyman Transfer tools, parts, equipment, and supplies to and from work stations and other areas. Disassemble broken or defective equipment to facilitate repair and reassemble equipment when repairs are complete. Install or replace machinery, equipment, and new or replacement parts and instruments, using hand or power tools. Examine and test machinery, equipment, components, and parts for defects to ensure proper functioning. Hold or supply tools, parts, equipment, and supplies for other workers. Position vehicles, machinery, equipment, physical structures, and other objects for assembly or installation, using hand tools, power tools, and moving equipment. Adjust, connect, or disconnect wiring, piping, tubing, and other parts, using hand or power tools. Clean or lubricate vehicles, machinery, equipment, instruments, tools, work areas, and other objects, using hand tools, power tools, and cleaning equipment. Assemble and maintain physical structures, using hand or power tools. Tend and observe equipment and machinery to verify efficient and safe operation. Apply protective materials to equipment, components, and parts to prevent defects and corrosion. Order new parts to maintain inventory. Diagnose electrical problems and install and rewire electrical components. Prepare work stations for use by mechanics and repairers. January 2004 to September 2013 Company Name City , State Healthcare Provider Provided Healthcare for at Home Patient. January 2000 to January 2004 Company Name City , State Arcade Repairman / Technician Fill machines with products, ingredients, money, and other supplies. Keep records of merchandise distributed and money collected. Collect coins and bills from machines, prepare invoices, and settle accounts with concessionaires. Make service calls to maintain and repair machines. Inspect machines and meters to determine causes of malfunctions and fix minor problems such as jammed bills or stuck products. Test machines to determine proper functioning. Contact other repair personnel or make arrangements for the removal of machines in cases where major repairs are required. Clean and oil machine parts. Record transaction information on forms or logs, and notify designated personnel of discrepancies. Adjust machine pressure gauges and thermostats. Maintain records of machine maintenance and repair. Replace malfunctioning parts, such as worn magnetic heads on automatic teller machine ATM) card readers. Adjust and repair coin, vending, or amusement machines and meters and replace defective mechanical and electrical parts, using hand tools, soldering irons, and diagrams. Order parts needed for machine repairs. Disassemble and assemble machines, according to specifications and using hand and power tools. Install machines, making the necessary water and electrical connections in compliance with codes. Refer to manuals and wiring diagrams to gather information needed to repair machines. Transport machines to installation sites. Prepare repair cost estimates. Education Aug 2000 Traverse City West High School City , State , United States High School Diploma Valencia College City , State , USA Associate of Arts : Graphic Art and Design Skills
Typing (Greater then 40
words a minute)
Networking (Computer)
Computer Management
Rebuild/Repair Computer
(Hardware)
Computer Software
Installation (Operating Systems)
Photoshop Experience Excel Experience
Microsoft Office Experience
Spreadsheet Experience
Power Point Experience
| HEALTHCARE | 746 |
ENGINEERING SUPERVISOR Executive Summary Dedicated engineer with excellent technical, analytical and communication skills demonstrated by 9 years of experience. Team-oriented Electrical Engineer with over four years experience designing, developing and testing electronic products. Forward-thinking Electrical Engineer with hands-on experience performing quality troubleshooting, electronics system, and plumbing. Perform general repairs on all floor covering, upholstery, welding, and fabrication. Maintain a property wide clean and safe work area. Troubleshoot and repair mechanical equipment ranging from heating, ventilation and air conditioning equipment, fan coils, chillers, pumps, boilers, and cooling towers. Receive and respond to maintenance calls in the hotel and casino from guests and other departments. Core Qualifications Training program implementation Project management Drilling engineering Building commissioning experience A highly motivated and energetic personality. Ability to take initiative and exhibit flexibility. Excellent customer service skills. Interpersonal communication skills Demonstrated organizational/planning skills Adaptability Ability to translate technical specifications Have interpersonal skills to deal effectively with all business contacts. Professional Experience Engineering Supervisor 11/2014 to Current Company Name City , State Assist management indirect oversight of department daily operation. Ensures effective communication between the Facilities Director and all other supervisors of the Engineering Department. Performs all other duties as assigned by the Facilities Director. Ensures that quality services and controls conform to established standards. Quickly assesses problems or situations and takes the proper corrective action without hesitation, and makes prompt and just decisions. Engineering Assistance Supervisor 06/2005 to 05/2014 Company Name City , State Managed team of 21 of professionals. Utilize reporting tools to analyze and monitor status of project and individual work efforts. Collaborate with all departments and engineering teams to continuously manage trade-offs between scope, resources and time during the project/task durations. Perform all duties as deemed necessary for the success of the department. Ability to communicate with employees and other Department Heads. Previous experience using industrial hand tools, power tools, testing, and monitoring equipment. Sky Cap 09/2001 to 05/2005 Company Name City , State Confirmed that appropriate changes were made to resolve customers' problems.Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Education High School Diploma 12 El Dorado High School City , State , USA Skills Leadership Development Program Hands On Training: Electrical, Pluming, Painting, Full Finish, Wall Paper Management Training, Team Builder, Outlook Training, Excel Training, Hotsos Training, Stratton Warren "MMS" | ENGINEERING | 1,726 |
CONTRACT SENIOR ASSOCIATE MEDIA PLANNER AT SAPIENTNITRO Summary To obtain a mid-level leadership position in media that will utilize my strong analytical, negotiation and creative- thinking skills. Experience Contract Senior Associate Media Planner at SapientNitro 07/2014 - Current Company Name City , State Clients: KPMG, Citizens Bank, The Institutes, Moven Involved in all aspects media planning and buying process, from client briefing to post buy reporting Provide POVs for new vendors and opportunities Compile RFPs for potential partners and negotiate media costs. Secure media placements and issue approved vendors IOs Create strategic and tactical media recommendations with traditional and online components Analyze campaign reporting and provide clients with optimizations Assist media finance team in vendor payment and client billing Lead status updates calls with clients, present media recommendations and POVs. Freelance Sales Planner 04/2014 - 05/2014 Company Name City , State Served as primary POC for Major Projects brought in by Ad Sales Team. Created media plans and PPT decks for incoming RFPs and meetings for Ad Sales Team. Coordinated with multiple departments within the Ziff Davis Organization; ensuring programs have all necessary requirements to launch timely and effectively. Managed client and agency expectations, creative approvals, project timelines, and asset allotment for Ziff Davis programs and projects. Managed the expectations of Ad Sales, Operations, Sales Development, Tech, Finance, and Editorial, to guarantee internal protocols and workflows are met with each program. Worked with Editorial staff to coordinate Ad Sales and Editorial Programs. Brainstormed with Marketing team to create innovative ideas for the Ziff Davis organization and prospective advertisers. Freelance Associate Media Planner, Digital 01/2014 - 02/2014 Company Name City , State Clients: WEtv, Sundance TV, FUSE, Nuvo TV, 20th Century TV RFPed potential vendors for upcoming campaigns. Reviewed vendor proposals, negotiated plan, and assisted with putting together campaign recommendations for clients. Created and updated buy sheets for client approval. Entered all media buys into Strata, and sent/received signed IOs from vendors. Coordinated digital production of custom assets with vendor, client, and creative agencies. Created t-sheets for Ad Ops team, and send out tags to approved vendors. Met with potential new partners to learn about capabilities and ad opportunities. Provided campaign reporting for currently running campaigns, and in-depth post reporting using Dart DFA and Excel. Studio Manager 08/2013 - 01/2014 Company Name City , State Opened job numbers and created estimates for new jobs. Scheduled and attended all pre-shoot meetings, noting any changes or requests. Set up and broke down shoots for visiting client, assisting with any needs during the day. Revised and sent out estimates and payments to vendors and clients. Assisted food stylist, prop stylist, and photographer during shoot prep, shoot, and post shoot by running errands, and anything else needed. Digital Sales Planner 07/2013 - 08/2013 Company Name City , State Assisted Director of Sales Development and Account Executives in assembling customized marketing plans for incoming RFPs from agencies and clients to meet their advertising objectives. Helped in managing key relationships with agency personnel and clients. Worked with Account Executives to ensure a smooth transition from pre-sale responsible to post-sale and campaign activation. Entered and managed sales inventory through Dart DFP, and created and/or revised insertion orders for agencies and clients. Key liaison between digital production, ad ops, and project managers to ensure delivery of strategic and successful media programs with optimal CTRs, and other key digital metrics. Contract Marketing Coordinator at Verison FiOS 04/2013 - 05/2013 Company Name City , State Provided support for 16 Account Managers and two Regional Account Mangers. Pulled and analyzed multiple daily sales reports through VZaI. Created new reports at the request of Account Managers and Regional Account Managers. Managed six street team employees for fieldwork events and event reporting. Freelance Digital Media/Traffic Coordinator at Prudential 02/2013 - 03/2013 Company Name City , State Entered new campaigns into MediaVisor and MediaOcean to create IOs for publishers and traffic sheets for creative departments. Provided monthly campaign report and analysis using Dart DFA. Cost audited all media spend of the previous months activity for finance department. Point person for Aventa, trafficking company, and assisted with any issues or questions about current and upcoming campaigns. Freelance Assistant Digital Media Planner At Neo@Ogilvy 12/2012 - 01/2013 Company Name City , State Clients: Caesar's Entertainment Assisted with submitting and processing media invoices through ASPEN. Maintained vendor relationships and monitored delivery of active campaigns. Generated and analyzed all campaign reports to determine media spend and performance against respective metrics, in addition to presenting results and insights directly to the client. Assisted in RFP and media negotiations, and issues insertion orders to publishers using DDS. Created media recommendations and media flowcharts for upcoming campaigns. Integrated Junior Media Associate 11/2011 - 11/2012 Company Name City , State Client: Samsung; Enterprise and Consumer Business and Telecom Samsung Developed strategy for traditional and interactive media, and tactical interactive media recommendation for new products launches, and other key products under the Enterprise (B2B) and Consumer Business Divisions for Samsung US. Lead weekly status calls with the client, creative agencies and other partners for 9+ campaigns. Activated digital executions from RFPs to post-buy reports, using MediaOcean and Dart DFA. Analysis and present bi-monthly campaign reporting with optimization recommendations. Utilize industry tools such as IMS, Comscore, and Tardiis to develop campaign recommendations, as well as weekly presentations of industry trade articles. Provide POVs on new partners and opportunities for the client Accomplishments Completed Starcom Mediavest Group Flight Basics training course. Education Present Certification : eCornell - Marketing Strategy Seven-course online marketing certificate with MBA-level strategic marketing training. December 2010 Bachelors of Arts : Seton Hall University - Communications City , State GPA: GPA: 3.4 Emphasis in Public Relations Marketing, Public Relations and Journalism coursework Member of PRSSA, Member of Alpha Phi Sorority: Director of Marketing, 2008-2009 and Vice President of Marketing, 2009-2010 Skills M edia Planning/Buying Softward: MediaOcean, DDS, MediaVisor, Aspen, Strata, Dart DFA and DFP Research Software: IMS Clear Decisions (MRI), comScore, Adviews, Snapshot, SRDS, eMarketer Other Software: Salesforce, Central Desktop VZaI, Hyperion, Lotus Notes, Mircsoft Office Suite, Google Drive and Docs, Box, QuarkXPress Mac/PC Platform proficient | DIGITAL-MEDIA | 1,260 |
TRAINING SPECIALIST - CONSTRUCTION EQUIPMENT Summary Experienced Construction Equipment Operator and Carpenter that is hardworking, dependable, and reliable; offering extensive experience with heavy equipment operation. Highly motivated to produce quality work on tight deadlines with safety in mind and to exceed expectations. Experience October 2010 to Current Company Name City , State Training Specialist - Construction Equipment Serve as a Training Specialist and Training Manager for construction equipment the U.S. Army procures. Developed, updated, and managed training material that provides the Soldier on basic operation, techniques, and maintenance procedures for the various types of construction equipment that the U.S. Army's owns. Developed scope of work and contract language. Conducted reviews and provide recommendations on associated Technical Manuals for construction equipment before authentication and publishing in occurs. Evaluated training materials prepared by instructors. Monitored training costs and created budget reports for management. August 2000 to October 2010 Company Name City , State Delivery Driver Delivered product and filling vending machines at all points of availability within established accounts. Completed a daily pre-trip inspection checklist before first delivery of the day. Operated motor vehicles in a safe and efficient manner. Loaded and unloaded merchandise at stores and vendor locations. Maintained a Commercial Drivers License Class A. Military Experience February 1999 to Current Company Name City , State Combat Engineer: Construction Foreman, E-7 Serve as Platoon Sergeant of a 42 Marine size platoon that is responsible for the professional development, morale, health and welfare of Marines. Mentor Marines on the knowledge and procedures for: horizontal and vertical construction, blueprint reading, concrete form construction, concrete mixing and pouring, concrete saw operations, masonry work, concrete block and brick laying techniques, 250/260 CFM compressor operation and maintenance procedures, basic surveying techniques, soils testing, airfield damage repair, bridging operations, and security operations. Create bill of materials, drawings, and submitted supporting documentation required for construction projects as necessary. Maintained accountability for over 1.2 million dollars in tools and equipment. Awards: (3) Navy and Marine Corps Achievement Medals Iraq Campaign Medal with Bronze Star Global War on Terrorism Service Medal (4) Selected Marine Corps Reserve Medals National Defense Medal Armed Force Reserve Medal with Bronze Hour Glass and "M" Devices (3) Certificate of Commendations Education 2015 Eastern Michigan University City , State , USA Bachelor of Science : Construction Management The construction management major reflects the current needs and trends in the construction industry and is accredited by the American Council for Construction Education. Classes completed to date: Introduction to Construction, Construction Safety, Analysis of Commercial Prints, Electrical and Mechanical Equipment Systems, LEED for New Construction and Major Renovations, and Legal Environment of Business Law. Henry Ford Community College City , State , USA Associate of Applied Science : Architectural/Construction Technology Attended from 08/28/2000 - 05/05/2002 Earned 24 Cedits Technical Skills and Qualifications Active Secrete Clearance Current Licenses: CDL Class A, Scrapers, Graders, Loaders, Excavators, Bulldozers, Backhoe Loaders, Skid Steer Loaders. Certifications: Program Management Level I, Life Cycle Logistics level I & II, AutoCad, Microsoft Office Suite, Troxler Nuclear Guage Densometer, Radiation Safety Officer, Radioactive Commodity Identification/Transportation, Hazmat, and CPR. Accomplishments Member of Eastern Constructors Organization Supervised and constructed 16 homes from start to finish for the Southwest Indian Foundation, in Gallup New Mexico. Supervised and managed 172 construction projects throughout the Al Anbar Providence of Al Asad Iraq. Project Manager and Construction Foreman for constructing the Marine Corps Logistics Command site aboard Al Asad Air Base, Iraq. This became the focal point of the Marine Corps exit strategy for leaving Iraq. Completed Combat Out Post Baghdadi project four days ahead of schedule, which effectively improved the defensive capabilities of the 7th Division Military Transition Team. Trained 203 Soldiers on how to operate construction equipment. Trained 432 Marines on proper construction procedures and techniques. Developed the Radiation Safety Officer Course for the Troxler Nuclear Guage Densometer in accordance with the Nuclear Regulatory Commission guidelines, a 492 page training support package. | CONSTRUCTION | 1,987 |
CONSTRUCTION FOREMAN Summary Looking for a challenging and rewarding future in a healthy and competitive organization and to expose my knowledge, experience and potential through hard work and dedication. I offer myself as an excellent team player with honesty, dynamism and commitment. Over 8 years of success in overseeing multi-million dollar building construction and renovation projects from beginning through occupancy. Proven track record of safely and effectively operating a wide range of construction equipment; excavators, backhoes, loaders, forklifts and mechanized trenchers. Demonstrated ability to effectively manage a team of up to 10 construction workers performing a variety of activities. Conversant with conducting project briefings and assigning daily work tasks to construction workers. Particularly effective in working within allocated budgets. Highlights CONSTRUCTION FOREMAN Project Scheduling Empowerment Regulatory Compliance Planning and Budgeting Crew Management Contract Negotiation Experience Construction Foreman March 2009 to Current Company Name － City , State Develop construction crews for daily tasks Ensure all task comply with project protocols Coordinate construction projects in terms of supplies and resources Manage construction budgets as appropriated Monitory daily construction operations for quality management and accuracy Track costs as instructed Perform performance inspections on a regular basis Carry out construction duties when the project calls for it Report progress and incidents to managers and customers Choose and acquire materials needed for construction projects Facilitated the speed of an urgent construction project by providing relevant resources and keeping quality in check Trained new hires in construction work protocols over three years. Construction Foreman March 2009 to Current Company Name － City , State Develop construction crews for daily tasks Ensure all task comply with project protocols Coordinate construction projects in terms of supplies and resources Manage construction budgets as appropriated Monitory daily construction operations for quality management and accuracy Track costs as instructed Perform performance inspections on a regular basis Carry out construction duties when the project calls for it Report progress and incidents to managers and customers Choose and acquire materials needed for construction projects Facilitated the speed of an urgent construction project by providing relevant resources and keeping quality in check Trained new hires in construction work protocols over three years. Construction Worker February 2005 to March 2009 Company Name － City , State Cleaned construction site as directed Used materials and equipment to dig and shovel debris Built construction sites using maps and blueprints Laid bricks and plastered cement as instructed Used forklifts to move equipment from one place to another. Construction Worker February 2005 to March 2009 Company Name － City , State Cleaned construction site as directed Used materials and equipment to dig and shovel debris Built construction sites using maps and blueprints Laid bricks and plastered cement as instructed Used forklifts to move equipment from one place to another. Education High School Diploma : 2002 COMMUNITY SCHOOL － City , State Accomplishments Qualification Specialization Name of Institution Year of Passing I.T.C. Electrical Engineering KCM Industrial Training Centre, Koonamavu. 1982 S.S.L.C. Academic G.H.S. Kadungapuram 1980 Professional Summary: Job Profile Employer Period Electrical Visitor Ahlia Cement Company, Libya June 2015 to till date Electrical Foreman Al Hamad Contracting Company, U.A.E. From 1988 to 2010 21 Years Areas of Specialization: Light and Power wiring. DB Termination. Panel assembling. Sound knowledge in electrical lay-outs and schematic diagrams. HT & LT cable laying, glanding and termination. Testing & commissioning of projects. Personal Information Age & Date of Birth 51 yrs. 20.04.1964 Marital status Married Health condition Good Overall Professional Experience 26 years Passport Details Passport No. : M0197098 Date of Issue : 16.07.2014 Date of Expiry : 15.07.2024 Place of Issue : CochinDubai Driving License No 158117 valid up to 02.05.2022 Publications Permanent Address Panikkassery House Alangad, Kongorpilly P.O. Ernakulam District Kerala, India. PIN: 683525 Telephone 91-484 2514876 Interests Indian
Name of Father
Jose P.V Languages Arabic, English, Hindi, Tamil, Urdu, Malayalam Skills Arabic, blueprints, Budgeting, budgets, change management, interpersonal skills, Contract Negotiation, decision making, English, forklifts, Hindi, leadership skills, Regulatory Compliance, materials, problem solving skills, progress, protocols, quality, quality management, reading, Scheduling, Urdu Additional Information Nationality Indian Name of Father Jose P.V Age & Date of Birth 51 yrs. 20.04.1964 Marital status Married Health condition Good Overall Professional Experience 26 years Passport Details Passport No. : M0197098 Date of Issue : 16.07.2014 Date of Expiry : 15.07.2024 Place of Issue : Cochin Dubai Driving License No 158117 valid up to 02.05.2022 | CONSTRUCTION | 1,944 |
EXECUTIVE DIRECTOR Professional Experience Executive Director January 2009 to Current Media Enterprise Alliance. Head-Royce School Instructor January 1974 to January 2010 Company Name Chairman January 2005 to January 2010 Fine Arts Dept. Head-Royce School (11 members in Visual, Music, Drama and Dance). Director Summer January 2003 to January 2009 Company Name a partnership between HRS and the Oakland Unified School District). The program targets disadvantaged middle school students who have been identified by their teachers and principals as bright and motivated. They are given. academic, arts, and technology training on a full scholarship basis during a six-week summer session. They are mentored monthly over the course of the year. Education B.A : Communications and Public Policy , 1969 University of California Berkeley Communications and Public Policy B.F.A : 1970 University of California Berkeley-Fine Arts M.F.A : 1972 San Francisco Art Institute UC Berkeley-Secondary Teaching Credential program : 1973 Interests 2006-2008: EOBA/Smart Moves (a community center in the Sobrante district of East Oakland that provides tutoring, mentoring, and non- violence training to approximately 50 children on a daily basis) Project coordinator for 2006-2008 renovation project. Coordinated project with East Bay Community Fund, Rebuilding Together Oakland, Temple Sinai, Pulte Construction, and Head-Royce School 2005-2007: Destiny Arts (An arts based organization the uses dance and martial arts in violence prevention training) Supervised production of promotional video, fund raising, worked with Destiny faculty as part of the Head-Royce Art and Technology Institute Summer: 2005-2007) 2005-2007: Malawi Youth Project (Implements projects in Malawi, Africa) Involved in fundraising and installation of water and electrical systems at the Amai A Chifundo Orphanage in Blantyre, Malawi. Also provided funds and equipment for youth soccer organizations nationally in Malawi. 1990- present: Rebuilding Together Oakland (Formerly Christmas in April) (Rehabilitates homes of low income elderly and disabled citizens in Oakland, as well as rehabilitation projects with schools and community centers) *House captain, volunteer coordinator, project organizer, fundraiser Conference/Panel Facilitator: 2005: Arts Equity-East Bay Youth Access to the Arts: Groups represented: Destiny Arts, East Bay Asian Youth Center-Streetside Productions, YouthSounds/Bay Area Video Coalition, the Oakland Museum, Oakland Fund for the Arts (Organized panel of East Bay Arts organizations to talk about youth access in the arts) Pro-Bono Films: Video productions working with high school students for community non-profits. The films are used as an informational tool, and a marketing/funding aid. Non-Profit organizations/Video Productions: 2007-08 The East Oakland Boxing Association/Smart Moves (a community center in the Sobrante district of East Oakland that provides tutoring, mentoring, and non- violence training to approximately 50 children on a daily basis, Oakland, Ca.) 2006: The George Mark Center (treats terminally ill children, San Leandro, Ca.) 2005: Destiny Arts (An arts based organization that uses dance and martial arts in violence prevention training, Oakland, Ca.) 2004: The East Bay College Fund (provides college scholarships for disadvantaged youth in the East Bay, Oakland, Ca 2003: The International Rescue Committee (Helps refugees settle in the United States) Oakland-San Francisco, Ca. 2002: Oasis: (Hepatitis-C Clinic, Oakland, Ca.) Awards: 2006-2008 Finnie Fellowship: Three year study/travel fellowship from the Head-Royce school to study and implement arts curriculum reflecting non-western cultures. 2005 Fellowship from the Fund for Teachers: Study of the art and culture of the Aboriginal People of Australia, and the Maori People of New Zealand 1995 Cyberart: The Merging of Art and Technology, Arts Education Fellowship, The Council for Basic Education, The National Endowment for the Arts, and the Getty Center for Art Education (Implementation of computer technology into an arts curriculum.) Additional Information Volunteer Work: Community Organizations: 2006-2008: EOBA/Smart Moves (a community center in the Sobrante district of East Oakland that provides tutoring, mentoring, and non- violence training to approximately 50 children on a daily basis) Project coordinator for 2006-2008 renovation project. Coordinated project with East Bay Community Fund, Rebuilding Together Oakland, Temple Sinai, Pulte Construction, and Head-Royce School 2005-2007: Destiny Arts (An arts based organization the uses dance and martial arts in violence prevention training) Supervised production of promotional video, fund raising, worked with Destiny faculty as part of the Head-Royce Art and Technology Institute Summer: 2005-2007) 2005-2007: Malawi Youth Project (Implements projects in Malawi, Africa) Involved in fundraising and installation of water and electrical systems at the Amai A Chifundo Orphanage in Blantyre, Malawi. Also provided funds and equipment for youth soccer organizations nationally in Malawi. 1990- present: Rebuilding Together Oakland (Formerly Christmas in April) (Rehabilitates homes of low income elderly and disabled citizens in Oakland, as well as rehabilitation projects with schools and community centers) *House captain, volunteer coordinator, project organizer, fundraiser Conference/Panel Facilitator: 2005: Arts Equity-East Bay Youth Access to the Arts: Groups represented: Destiny Arts, East Bay Asian Youth Center-Streetside Productions, YouthSounds/Bay Area Video Coalition, the Oakland Museum, Oakland Fund for the Arts (Organized panel of East Bay Arts organizations to talk about youth access in the arts) Pro-Bono Films: Video productions working with high school students for community non-profits. The films are used as an informational tool, and a marketing/funding aid. Non-Profit organizations/Video Productions: 2007-08 The East Oakland Boxing Association/Smart Moves (a community center in the Sobrante district of East Oakland that provides tutoring, mentoring, and non- violence training to approximately 50 children on a daily basis, Oakland, Ca.) 2006: The George Mark Center (treats terminally ill children, San Leandro, Ca.) 2005: Destiny Arts (An arts based organization that uses dance and martial arts in violence prevention training, Oakland, Ca.) 2004: The East Bay College Fund (provides college scholarships for disadvantaged youth in the East Bay, Oakland, Ca 2003: The International Rescue Committee (Helps refugees settle in the United States) Oakland-San Francisco, Ca. 2002: Oasis: (Hepatitis-C Clinic, Oakland, Ca.) Awards: 2006-2008 Finnie Fellowship: Three year study/travel fellowship from the Head-Royce school to study and implement arts curriculum reflecting non-western cultures. 2005 Fellowship from the Fund for Teachers: Study of the art and culture of the Aboriginal People of Australia, and the Maori People of New Zealand 1995 Cyberart: The Merging of Art and Technology, Arts Education Fellowship, The Council for Basic Education, The National Endowment for the Arts, and the Getty Center for Art Education (Implementation of computer technology into an arts curriculum.) Skills academic, Arts, Enterprise, Teaching | ARTS | 2,307 |
PARTNER ACCOUNT MANAGER Executive Summary Over 6 years of customer facing management experience in managing Healthcare IT and Banking industry. Managed teams of 15 to 20 members and projects involving cross functional teams to achieve organizational goals. Core Qualifications MS Excel, Project, Word, PowerPoint SAP R/3 SPSS Oracle SQL (TOAD) SalesForce CRM VISIO Professional Experience Partner Account Manager 04/2014 to 08/2014 Company Name Partner portfolio and revenue management. Managed project with regard to the Customers product deployment in SaaS Platform. Responsible to create partner Quotations, license renewals and Service Addendums. Resolving In-service request through Jira and registering nodes and adding servers on SaaS Plaza platform. Monitoring the Invoice and Billing on product renewals. Setting up the Product demo environment for the Partners and their customers. Assisted Partners with online training and educate them about the product usage in the cloud platform. Client Account Manager 07/2011 to 12/2013 City Drive sales through Partners and Distributors. Managed existing partners and generate revenues from them Conducting promotional activities and events for partners and Distributors and also encourage new channel partners through the events organized to understand the Program benefits Planning and implementing marketing and partner relations programs to increase partnership growth and retention Analyzing and identifying the ways to maximize the revenue through lead generation and Promotional events. Handling Latin American Market and Accounts tagged to the territory for Premier and Elite partners. Working together with Sales representatives to create Quotations, license renewals and approve Deal registrations for the partners based on their Certifications and partner levels. Creating awareness about the Partner benefit program in order to maximize the sales opportunity Managing quotations and the renewal proposals. Relationship Manager 01/2010 to 05/2011 Company Name Customers' acquisition in order to increase transaction book size. Establishing alliances which would ensure steady stream of business referrals. Increase Customer Profitability. Used Oracle SQL to analyses the financial data related to the customer borrowings of funds. Continue Professional development. Lead Management System. Managed Trade and Asset services of the customers Worked closely with a treasury department related to the hedging of funds. Handling small and medium enterprise accounts with key focus on bottom line profitability by ensuring optimal utilization of available resources Conceptualizing and implementing competent strategies with a view to penetrate new accounts and expand existing ones for a wide range of Banking products/services Managing a wide gamut of banking functions for small and medium enterprise accounts. Managing Assets domain for the Corporate Clients with key expertise into corporate lending services. Health Advisory Manager 05/2006 to 12/2009 Company Name Receive Service Request(SR) from the HealthCare clients (Customers). Analyze and study the SR thoroughly to ensure Compliance as per HIPAA and HCPC Provide customer support and assist internally to process Claims and Requests by inter-departmental collaboration. Analyzing customers' financial accounts and provide statistical reports to optimize their revenue generation and management. Generate financial customized reports using SQL and EXCEL for customers. Trained customers on Product policies related to the Health and Accidental Coverages. Managed cross functional team within the Organization to increase focus on new customers. Managed customer centric operations pre and post implementation. Assist Back office function related with regard to patient Scheduling/Verification. Monitored Clients data validation in accordance with the given code of conduct. Education M.S : Information System Management Coleman University City , State Information System Management Masterof Business Administration (Marketing) Symbiosis International University Accomplishments Received Thanks award for Best performer for two consecutive Months(HSBC). Received Thanks award for the third quarter for closing the biggest deal across HSBC Achieved annual revenue quota goals through sales and account management processes within territory. CORPORATE SOCIAL RESPONSIBILITY Active participant in project Shapath - the drive against Human Trafficking, SCMHRD (2008). Languages English, Spanish Skills Premier, banking, benefits, Billing, book, Business Administration, CRM, Clients, customer support, English, financial, focus, functional, funds, Latin, Managing, marketing, Market, MS Excel, EXCEL, office, PowerPoint, Word, enterprise, Oracle SQL, policies, proposals, Sales, SAP R/3, Scheduling, servers, Spanish, SPSS, SQL, TOAD, treasury, validation, view, VISIO | BANKING | 2,196 |
ASSISTANT CHEF Highlights Microsoft Word, Excel, PowerPoint, and Access Experience May 2015 to Current Company Name － City , State Assistant Chef Oct 2008 to Nov 2011 Developed and prepared meals. Coordinated with manager and supervised kitchen staff. Communicated with clients to fulfill their needs. Financial Aid Office Assistant Jun 2013 to Jun 2015 Company Name － City , State Developed excel projects for budgeting, calculating student needs, etc. Evaluated and processed numerous documents daily. Performed data entry. Consulted with students and assisted with financial aid documents. Education Bachelor of Science , Finance CPA Eligible Business June 2017 Portland State University － City , State GPA: GPA: 3.84 GPA: 3.66 Finance CPA Eligible GPA: 3.84 GPA: 3.66 Business Associate of Science December 2014 Portland Community College － City , State GPA: GPA: 3.89 President's List GPA: 3.89 President's List Languages Fluent in English and
Spanish, conversational French Skills budgeting, clients, data entry, Fluent in English, financial, conversational French, Access, Excel, PowerPoint, Microsoft Word, Spanish | CHEF | 1,394 |
CHEF ASSISTANT Core Qualifications MS Word (advance), MS Excel (intermediate), PowerPoint (intermediate), Mac OS Education and Training May 2017 Bachelor of Science : Hospitality and Tourism Management Uni versity of Massachusetts － City , State Hospitality and Tourism Management 3.99 4.0 Dean's List: All Semesters Work Experience 09/2016 to Current Chef Assistant Company Name － City , State Ensure cleanliness of kitchen work stations and operate dish washing machinery. Assist chef in preparation and plating of meals for lunch and dinner services of up to 75 guests. Arrange the banquet area according to expected guest flow and type of event. Welcome customers and monitor flow between
front and back-of-the-house operations. Manage team of 10-15 students and delegate preparation tasks to ensure a smooth lunch/dinner service
Cape Cod B aseball League Bourne, MA. Public Relations Intern: Bourne Braves May- September (14' and 15'). Managed social media presence on Twitter, Instagram and Facebook for the Bourne Braves - Created "Player Spotlights". Administered primary source of team funding- overseeing donation collections and raffle programs. Coordinated volunteers for CCBL All-Star Game to maximize merchandise sales and food and beverage output for
approximately 10,000 attendees. 05/2016 to 01/2017 Property Operations Intern Company Name － City , State Inspect apartment homes on the market to assess whether company standards are being met, and communicate issues to the
maintenance team, including follow up. Conduct weekly audits of parking, storage, and guest logs for a community with 407 apartments. Display an extremely high level of customer service handling daily resident concerns, service requests, questions etc. Independently organized resident events and maintained their budgets and marketing. Created the first ever "Puppy Pow
Wow" for 52 resident dogs we had on property, which included contacting community businesses and securing sponsorships. Also worked extensively with Roche Brothers for the catering of a 600 person end-of-summer cook out. 05/2012 to 01/2016 Sales Associate Company Name － City , State Contributed to Wrentham's store being placed first in the district for sales associate credit card enrollments. Certifications CVENT Certified, TIPS Certified. Interests Delta Sigma Pi (Professional B usiness Fraternity) March 2015-Present
· Participate in recruiting, fundraising, community service and professional events (March of Dimes "March for Babies",
"Zumbathon" for Wounded Warrior Project, PopTab Fundraising for Ronald McDonald House)
· Reinforce my professional skills through training and development opportunities, grow through various leadership platforms,
and contribute to the community through service work
HTM Career Day Board October 2015-Present
· Served on the HTM Career Day planning board as the Facilities Director- monitoring the flow of the event floor and
company satisfaction. Handled all company requests on the day of the event
· Collaborated with the Career Day committee to fundraise and market Career Day. This included weekly organizational
meetings
Eta Sigma Delta Honor Society Fall 2015-Present
· Selected to the only premier International Hospitality Management Honor Society (Chapter of Distinction 2015)
· Serves as a means of uniting outstanding students for campus activities, fundraisers, and volunt eer programs ("Not Bread
Alone" Soup kitchen) Skills budgets, credit, customer service, Inspect, MA, machinery, Mac OS, marketing, market, MS Excel, PowerPoint, MS Word, Public Relations, sales, type Additional Information HONORS AND ACTIVITIES
Delta Sigma Pi (Professional B usiness Fraternity) March 2015-Present
· Participate in recruiting, fundraising, community service and professional events (March of Dimes "March for Babies",
"Zumbathon" for Wounded Warrior Project, PopTab Fundraising for Ronald McDonald House)· Reinforce my professional skills through training and development opportunities, grow through various leadership platforms,
and contribute to the community through service work
HTM Career Day Board October 2015-Present
· Served on the HTM Career Day planning board as the Facilities Director- monitoring the flow of the event floor and
company satisfaction. Handled all company requests on the day of the event
· Collaborated with the Career Day committee to fundraise and market Career Day. This included weekly organizational
meetings
Eta Sigma Delta Honor Society Fall 2015-Present
· Selected to the only premier International Hospitality Management Honor Society (Chapter of Distinction 2015)
· Serves as a means of uniting outstanding students for campus activities, fundraisers, and volunt eer programs ("Not Bread
Alone" Soup kitchen) | CHEF | 1,387 |
CONSULTANT Summary Results-oriented California CPA who adapts seamlessly to constantly evolving accounting processes and technology. Capable at managing multiple projects and consistently meeting deadlines under pressure. Extensive knowledge of accounting software and processes. Skills Complex problem solving Analytical reasoning Financial statement analysis SOX Compliance Business function consolidation Process re-engineering System requirement writing and implementation testing Outstanding interpersonal and organizational skills Excellent Oracle skills in all modules Oracle FSG report writing Advance Excel and Access proficiency High adaptability to new technology Account reconciliation expert Experienced in revenue recognition Experience Company Name City , State Consultant 02/2014 to Current As a member of the special project team to bring client's offshore accounting function back to the U.S., I traveled overseas to thoroughly learn and understand the complex revenue recognition model and subsequently closed year end and provided training to client's U.S. team. The transition went smoothly and efficiently, and it was completed prior to the original target date. Engaged in client's divestiture process, responsible for training and transitioning of accounting
functionality from the client to the buyer, resulting a smooth transition of the sold business unit. Managed monthly maintenance and changes in Oracle Flexfields and Financial Statement Generator (FSG) to
ensure that financial reporting was accurate and reflected the up-to-date corporate rollups. As a member of the Oracle 12 upgrade team, created validation methodologies in order to ensure financial
reporting integrity. Served as a key contributor of the client's monthly and quarterly close and consolidation process, managed
and monitored the database of close tasks and journal entries, coordinated with various accounting groups to
ensure that each close was smooth and timely. Assisted the client in the quarterly and annual audit of financial information with external auditors. Stepped into the role of cost accounting at quarter end with only a few days of notice. In addition to
contributing to a successful quarter end, identified the weakness of existing Inventory and Cost Accounting
process, and recommended solutions and improvements. Company Name City , State Consultant 01/2013 to 01/2014 Responsible for complex monthly revenue recognition, reporting, and trend analysis. Reviewed contracts to interpret, determine, implement, maintain royalty rate database, calculated and
performed royalty variance analysis. Monitored billing and royalty ratio to determine reasonableness and identify billing and royalty miss match,
which prevented incorrect billing/royalty payments. Reviewed monthly closing process, recommended improvements, and implemented work flow streamlining. Identified relevant reports, recommended methodologies, created new journal entries for mid-month close
due to a client company ownership change, and contributed to the timely completion of the acquisition. Utilizing my Accounting and IT hybrid experiences, I researched and identified source data of various
systems, designed and created tools which provided consolidated revenue and expense ratio analysis for the
management team. Company Name City , State IT Business System Analyst 01/2006 to 01/2012 As an Oracle Application "customer facing" resource, I liaised with project managers, enterprise architects,
business users, and various development teams to review, analyze, evaluate, and approve complex business
functional requirements. Partnered with stakeholders to forecast project costs and delivery time to ensure senior management's
successful prioritization of projects. Facilitated joint application design sessions with development teams and created "business requirement
traceable" system requirements, test cases, method of procedures, and short interval schedules, resulting in
efficient and timely delivery of projects. Coordinated design and system requirement approvals and maintained documents in DOORS system to
comply with IT SOX requirements. Actively communicated and participated in problem solving with IT release environment teams during
development, quality assurance, user acceptance testing, production, and post production warranty periods -
to achieve efficient transitions of various project phases. Supervisor of Revenue Accounting and Analysis
Managed three revenue accounting staff members, from their selection, operation and personal growth
development. Conducted one-on-one sessions on a regular basis and performed mid-year and annual reviews. Ensured timely and accurate reporting of service revenue/ARPU in accordance with various GAAP
accounting rules, and contributed to the effort of successfully shortening the company's revenue accounting
closing days from three weeks to four business days. Worked closely with the financial planning team on revenue trend analysis/forecasting, and the operation
team on preparation of documentation and development of revenue recognition methods for new products
and services. Cooperated with external auditors on quarterly and annual audits, and internal teams on SOX control testing
and documentation. Supervised and prepared accurate and timely reports/analysis for all aspects of the financial statements in
relation to revenue, deferred revenue, cost of revenue, and operation metrics. Prepared monthly reporting and analysis packages for the management team, and implemented an enhanced
financial system to streamline revenue reporting. Company Name City , State Corporate Accountant 01/2002 to 01/2006 Performed monthly closing, variance analysis, and reconciliation of complex accounts. Reviewed account balances/aging trends and provided flux analysis for internal financial reporting,
forecasting, and external audits. Participated and contributed account transaction data analysis during the Oracle 11i implementation. Communicated and cooperated with international and domestic subsidiaries to streamline the closing process. Prepared monthly fixed asset mass additions, deletions, depreciation, and inter-department asset transfers. Calculated and recorded monthly foreign exchange gains/losses. Reviewed and interpreted contracts and related accounting publications to ensure appropriate reporting of
various expenses. Documented and implemented accounting control procedures for Sarbanes-Oxley compliance. Company Name City , State Marketing Business Analyst/Accounting Manager 01/2000 to 01/2001 Completed the Cisco/Vovida integration successfully with Cisco Acquisition teams. Facilitated cross-functional global sales meetings between the field and marketing teams resulting in
effective communication and timely resolution of major account issues. 2
Renee Chen
Obtained, consolidated, and analyzed major account information from both the sales and marketing teams on
a continuing basis resulting in the availability of an up-to-date forecasting of quarterly sales revenues. Established the Vovida Networks, Inc. Accounting Department, recruited, trained/managed the staff
accountant, and implemented internal controls into a rapidly growing start-up environment. Provided revenue/expense budgeting, forecasting, and reporting. Cooperated with Cisco acquisition teams on the due diligence process, and closed the acquisition within a
month after the announcement. Company Name City , State Senior Accountant 01/1999 to 01/2000 Responsible for general ledger analysis, monthly and year-end closing, and project revenue/cost analysis. Designed and prepared monthly actual/budget comparative financial statements for departmental managers,
senior executives, and the board of directors. Responsible for revenue and expense forecasting at both the corporate and departmental level. Responsible for reviewing and interpreting contracts to implement revenue recognition policies and
procedures per FASB guidelines. Facilitated tax returns and annual audits with CPA firms. Responsible for managing and maintaining the Platinum/FRS financial reporting system. Company Name City , State Associate Tax Analyst 01/1998 to 01/1999 Performed financial statement auditing. Provided tax research and planning services for a variety of clients. Prepared complex quarterly and annual federal, state, local, property, and sales/use tax returns for multi-state
corporate clients. Assisted clients with their records and provided book-keeping services. Company Name City , State Corporate Tax Analyst 01/1997 to 01/1998 Analyzed a variety of general ledger accounts and interpreted financial information to derive income/losses
for tax reporting purposes. Education and Training Master of Science : Accounting/Taxation San Francisco State University Accounting/Taxation Extensive course training in the fields of corporate finance, taxation, and business law. Bachelor of Science : Business Administration Accounting San Francisco State University Business Administration Accounting Coursework in accounting, finance, marketing, and information systems. Skills Accounting, accountant, Accounts Payable, Accounts Receivable, streamline, application design, auditing, billing, book-keeping, budgeting, budget, business law, business process, Cisco, closing, excellent communication, interpersonal skills, contracts, corporate finance, Cost Accounting, cost analysis, CPA, client, clients, data analysis, database, delivery, documentation, DOORS, due diligence, senior management, external audits, finance, Financial, financial planning, financial
reporting, financial reporting, financial statements, forecasting, foreign exchange, functional, General Ledger, general ledger accounts, information systems, Inventory, managing, marketing, meetings, enterprise, Networks, Oracle, Oracle Application, Oracle Financials, Oracle Financial, Platinum, policies, problem solving, publications, quality assurance, report
writing, reporting, requirement, revenue recognition, sales, Sarbanes-Oxley, Supervisor, system analyst, tax, tax research, tax returns, team player, trend, upgrade, validation, variance analysis, year-end Activities and Honors California CPA.
Completed the UC Santa Cruz Certificate of Project and Program Management.
Coursework in SQL and Relational Database.
3 | CONSULTANT | 1,185 |
TEACHER Professional Summary Over the past ten years I have excelled at effectively building highly motivated teams of varying backgrounds and abilities, and challenged them to succeed in growing and attaining goals that they previously thought impossible. My work has centered on reducing anxiety through encouragement and evidence based practice to support my students and colleagues in reaching milestones in their lives. Skills Purposeful lesson planning Fast learner Creative problem solving managing difficult behaviors coordinating multiple groups. managing a team of adults communicating effectively with clients, managers, and team members. setting goals data tracking for effective goals. Writing measurable goals Creating materials for teaching multiple styles of learners Arizona Teaching Certificate with Special Education endorsement Coordinating meetings and preparing materials for all attendees. Work History Teacher , 07/2017 to Current Company Name – City , State In July 2017 I was hired to teach a district program for student with Autism in Scottsdale, Arizona. My duties were to provide academic, and social emotional teaching to 3rd, 4th, and 5th grade students with Autism. In addition I provided emergency support when those students were unable to regulate their emotions in the general education setting. I also managed IEPs for all of my students and coordinated services with specialists such as OT's, PT's and SLPs. I supported teachers and staff in designing protocols for dealing with individuals with Autism, as well as helped support families to encourage their students in academic growth for the year. I also managed a team of three paraeducators who provided direct support to the students in the general education setting, and worked with 15 teachers to implement individual education plans for 12 students ensuring them the maximum time in the general education setting. Prepared quizzes, tests and examinations to gauge how well students were learning. Created lesson plans and scheduled each day to promote maximum student learning and enrichment. Adapted teaching methods and materials to meet students' varying needs and interests. Met regularly with parents and guardians to discuss children's progress. TABS Teacher , 07/2016 to 06/2017 Company Name – City , State In 2016 I was hired to teach a district program for students with Autism. My primary duty was to teach social skills lessons to students in grades K-5th grade. I also designed and implemented supports for their general education classrooms, assisted in inclusion, supported the classroom teachers as needed, and deescalated students when they became overwhelmed. I worked closely with SLPs, Resource teachers, and classroom teachers to design plans that met the needs of the students on my caseload. As part of this job I was trained in SAMA non-violent de-escalation technique and physical restraint. As part of the school I worked on the PBIS team to support students in making positive behavior choices, and helped with morning duties. LEAP teacher , 08/2012 to 06/2016 Company Name – City , State In 2012 I was hired to teach the district behavior program for 3rd-5 grade students with behavior disorders. I managed a class of up to 12 students with behavioral or social disabilities, coordinating services, academics, and therapy in a self-contained setting. I was also responsible for managing their IEP's, daily communication with parents, and managed incident reports due to violent behaviors. In addition to my teacher's certification I was also Right Response certified for de-escalation and non-violent physical restraint. Developed IEPs with and without BIPs. Completed training courses to keep up-to-date with new teaching methods and developments in the field. Preserved the confidentiality of student records and information at all times. Created a classroom environment in which children could learn respect for themselves and others. Paraeducator , 08/2009 to 08/2012 Company Name – City , State In 2009 I was hired by the Olympia School District to aid students with Autism in the self-contained Autism program. I served this class for two years and then was transferred to work supporting special education teachers in the high school special education setting. My duties included 1on1 student specific roles such as: Toileting; academic support; transition support; life skills; and daily routine support. My high school paraeducator duties included: teacher support, making copies; assisting students; leading small group lessons; and aiding the EBD class. Education Education , 2013 St. Martin's University - City English Language Learners Special Education Elementary Education Bachelors Degree : 1998 Eastern University - Certificate of Completion : 1995 Covenant Bible College - Skills Teaching, Classroom Management, Team Building, Support, Coordinating services, Technology, Data Collection, Data Driven Goal Setting. | TEACHER | 344 |
HEALTH COACH www.linkedin.com/in/caitlinmaska truefoodandwellness.com Professional Summary Driven and compassionate health and wellness professional with eight years of experience. Accountable, organized, and responsible with a strong focus in health education, clinical nutrition and exercise physiology. Education and Training Master of Science , Applied Clinical Nutrition 2014 New York Chiropractic College － City , State Outstanding Academic Achievement, overall GPA 4.0 Master of Science , Exercise Science 2008 State University of New York at Buffalo － City , State Outstanding Academic Achievement, overall GPA 3.87 Bachelor of Arts , Biology 2004 State University of New York at Geneseo － City , State Professional Experience Health Coach Mar 2012 to Current Company Name － City , State - Provide health coaching to employees of multiple corporate clients (e.g., Procter & Gamble, The Hartford). - Collaborate with participants using motivational interviewing and an evidence-based approach to develop a health goal and action plan geared towards behavior change. Clinical Nutritionist and Exercise Physiologist, Owner Aug 2011 to Current Company Name － City , State - Promote awareness of current health and wellness research, news and content through social media. - Provide nutritional consultation and exercise prescriptions to clients. Speaker/Health Educator Jul 2011 to Current Company Name － City , State - Present health and wellness seminars. - Perform biometric assessments (i.e., height, weight, BMI, body fat percentage) and review lab results (e.g., cholesterol and blood glucose). Health Educator Jun 2011 to Feb 2012 Company Name － City , State - Assisted participants in developing health goals and behavior change. - Collaborated with a team of social workers, dietitians, pharmacists, and behavioral health specialists; made referrals as needed. Fitness Director Jan 2010 to May 2011 Company Name － City , State - Developed and coordinated fitness programs based on the needs of the population.Tracked participation and health assessment data to evaluate progress. - Organized and executed timely and successful marketing campaigns for programs. Created marketing materials to promote programs (i.e., brochures, flyers, and postcards). - Composed and edited monthly and quarterly newsletters. Health Project Coordinator in Exercise Physiology Dec 2008 to Dec 2009 Company Name － City , State - Coordinated the day-to-day operations of a research study (The effects of an aerobic and resistance training program on fatigue experienced by breast cancer patients undergoing radiation treatment). - Managed operation of the PEAK (Physical Exercise and Kinesiology) Laboratory. - Performed exercise testing on eligible patients that consented to study. Clinical Support Assistant Feb 2005 to Dec 2008 Company Name － City , State - Collaborated with a multidisciplinary team on a daily basis to help assist in the care of patients on the bone marrow transplant unit. - Performed administrative duties including triaging phone calls, managing appointments and lab order entry. Publications "Why Pilates Exercises are Your Best Solution for Super Toned Abs," WatchFit-- Oct 2014 "The Perfect Gluten-free Bread Recipe to Truly Satisfy Your Taste Buds," WatchFit-- Oct 2014 "A Gluten-free Apple Crisp Recipe that Does Not Compromise Taste," WatchFit-- Oct 2014 "Ten Foods that Decrease Inflammation and You Didn't Know About," WatchFit-- Sept 2014 "Five Delicious Healthy Eating Recipes on a Budget," WatchFit.com-- Sept 2014 Skills Health promotion, nutrition counseling, exercise testing & prescription, health and fitness speaker, Microsoft Office (Excel, PowerPoint, Word) Certifications American College of Sports Medicine Registered Clinical Exercise Physiologist American College of Sports Medicine Certified Cancer Exercise Trainer American College of Sports Medicine Certified Personal Trainer | ADVOCATE | 556 |
ROOM CHEF Summary Motivated, personable professional with broad range of food and beverage experience, as well as experience with some of the world's leading hotel management companies in customer service and guest relations. Very quick learner and great when performing alone or with a team. Flexible and versatile, very organized, and eager to anticipate challenges at a higher level. Highlights Sous vide technique Contemporary sauce work Food handlers card Focused and disciplined High volume production capability Well-tuned palette Focus on portion and cost control Inventory management familiarity Scheduling proficiencyStandard operating procedures Problem resolution Deadline-oriented Microsoft Office Spreadsheet development Employee training and development Safety-oriented Superior communication skills Team player Conflict resolution Skilled multi-tasker Excellent judgment Adaptable Organized Fast learner Staff training and development Data management POS systems Scheduling Accomplishments Nominated/Awarded Group Leader at The Culinary Institute of America Experience Room Chef May 2014 to September 2015 Company Name － City , State Responsible for the daily operations of kitchens for both casual dining restaurant and fine dining steakhouse, as well as management of the steakhouse front of house operations. Experience includes scheduling, payroll, and overall management of 20+ employees, training and development, creating seasonal menus, inventories, purchasing and receiving and assisting in the organization and delegation for large functions and special events. Through costing and menu changes, reduced food cost percentage in both restaurants by 10%. Slashed the time required to conduct monthly inventories for all food and beverage outlets by completely redesigning the structure and organization of inventory sheets and data input sheets. Line Cook July 2012 to May 2014 Company Name － City , State Responsible for both pantry/garde manger and sauté stations, assisted in daily prep and production of all menu items, as well as preparation and execution of high-volume functions. Worked with a small, tight-knit team and a constantly changing menu (rotated monthly), which allowed for more freedom of creativity and involvement in menu development. Multiple ideas for popular nightly specials were added to the permanent monthly menus. Room Dining Server July 2011 to July 2012 Company Name － City , State Delivered meals to guest rooms, providing full tableside service to guests for all meal periods. Set tables per order, assisted in plating and presentation; assisted guests with all requests pertaining to food and beverage as well as other hotel departments and amenities. Assisted pastry kitchen and garde manger stations in preparing items for amenities. Performed departmental tasks such as conducting monthly inventories, daily requisitions, and participation in a regimented daily cleaning and organization schedule. Utilizing pairing knowledge gained from studies for the Court of Master Sommeliers when speaking with guests, increased overall sales of wine for In Room Dining by 20%. Patisserie Attendant / In Room Dining Order Taker January 2010 to July 2011 Company Name － City , State Patisserie - Responsible for all daily business operations including arranging and serving freshly-made desserts and pastries, coffee and espresso beverages, having very broad knowledge of the ingredients and execution of all products, storing and holding perishables in accordance with health code, including FIFO and temperature logging, sanitation and cleanliness standards, and recording inventory, purchasing and receiving orders. In Room Dining - Answered guest and in-house calls pertaining to in room dining orders, as well as expedited orders, working closely with the kitchen, setting tables, arranging and expediting the delivery of daily hotel welcome amenities as well as many in-house conferences and functions. In Room Dining - Streamlined processes regarding amenities, communications to those on future shifts, and redevelopment of printed restaurant menus for both MoZen and Pierre Gagnaire's Twist. Cafe Barista November 2008 to November 2009 Company Name － City , State Created specialty coffee and espresso drinks, as well as a variety of hot and cold sandwiches, desserts and pastries. Experience and daily tasks included keeping daily inventories, practicing standard food safety procedures, and maintaining a safe, clean and sanitary work environment. Commis / Extern September 2007 to January 2008 Company Name － City , State Assisted in daily prep and production of all menu items. Participated in preparation and execution of high-volume functions. Trailed and trained in all kitchen areas, such as the hot line, raw bar, garde manger, purchasing and receiving. Professional Achievements Court of Master Sommeliers - Introductory Sommelier Certificate 2013 Acadiana Culinary Classic - assisted Chef Jeremy Conner of Village Café, winning one gold medal and three bronze medals in multiple dish categories 2014 Soiree Royale Culinary Competition - 2nd place winner in meat category. Education Associate of Science : Culinary Arts , 2008 The Culinary Institute of America － City , State , US Coursework in Hospitality and Tourism ManagementHotel and Restaurant Administration coursework Voted Group Leader of graduating class. Personal Information Additional Information Skills Business operations Costing Creativity Special events Food safety Inventory Payroll Purchasing/receiving Scheduling | CHEF | 1,405 |
PMC/PSM/ SALES MANAGER/ SALES ASSOCIATE Career Focus Performance Management Consultant with more than10 years of experience planning, developing and implementing behavioral and operationally focused procedures to enable sales and productivity . Currently r esponsible for maximizing performance across
the Corporate-Owned Retail team in the Southwest Territory by working collaboratively with Director of Sales and Area Managers in addressing key issues sales
skills, leadership development, performance improvement, retail operations and
customer engagement for the territory.
I play a critical role in creating an infrastructure that enables sustainable,
measurable improvement in an evolving environment and am constantly working to improve internal
processes and efficiencies within technical systems and behavioral
procedures of our associates.
Summary of Skills Ability to clarify the nature of a problem, evaluate alternatives, propose viable solutions and determine the outcome of the various options Detail oriented and able to present information and ideas clearly and concisely Able to review different points of view or ideas and make objective judgments; investigates all possible solutions to the problem Able to draw specific conclusions from a set of general observations or a set of specific facts, able to synthesize ideas and information Maximized efficiency and team productivity through the development of collaborative quality initiatives Continually evaluated the organizations' skills and work performance to identify and implement improvements Results oriented, customer-focused, respected team builder who drives quality and productivity initiatives, and leads teams in business growth through operational excellence. Ability to translate the company strategy into
specific goals to ensure a focus on delivering results Strong
ability to quickly understand complex issues and identify priorities Focus
on key points that can be clearly communicated to all levels of leadership Maintain
effective cross functional relationship to drive program consistency across
retail, agent, and business channels
Analyze business and system requirements, mange
development of specifications to create and execute detailed test plans, and
verify bug fixes Analyzed application, system, and security
errors. Escalated issues to developers and verified fixes
Strong
analytical, time management and problem-solving skills Professional Experience Company Name City , State PMC/PSM/ Sales Manager/ Sales Associate 05/2010 Responsible for maximizing performance across Corporate-Owned Retail team in the Southwest Territory. Work collaboratively 1:1 with Director of Sales and Area Managers in addressing key issues in operations, key performance indicators, execution of customer engagement, as well as processes and behaviors necessary to achieve expected business results. Play a critical role in creating an infrastructure that enables sustainable, measurable improvement in an evolving environment. Constantly working to improve internal processes and efficiencies within the technical systems and behavioral procedures. Assessed skill levels of associates in Retail environments and provided feedback to leaders on the effectiveness of ongoing training programs. Suggested program improvements to increase skill levels. Worked with Leaders to develop action plans to address gaps in performance. Facilitated training sessions to refresh knowledge of associates as needed in order to achieve and maintain desired sales goals. Developed reporting metrics and deliver to management as requested. Assisted in establishing standards for performance and monitor against standards, implementing changes when necessary. Developed knowledge of leading edge learning methods, external best practices, applications and tools. Provide leadership and coaching to retail sales staff on selling skills, company policies and practices, performance management and career development. Drive the achievement of store sales targets which include new customer acquisitions, sale of essentials, and sale of vertical features in a weekly/monthly basis while achieving the highest level of customer satisfaction. Responsible for retail sales scheduling, forecasting and reporting; including but not limited to time reporting, vacation/time off tracking, expense reporting and approvals, schedule development, overtime management, variance reporting and explanations, cash over/short explanations, tracking report, competitive report, etc. Company Name City , State Customer Service Lead 04/2009 to 01/2011 Management position responsible for all aspects of managing a single retail store. Has complete operation liability to achieve sales, service, organization, customer satisfaction and profitability goals for the store in compliance with company procedures. Develops and executes short and long-term plans to achieve goals in support of district/region strategy. Ensures the maintenance of expected operational and merchandising standards. Ensures staff maintains store presentation and supports brand consistency. Provides effective training to staff in the areas of customer service, product knowledge, inventory control and merchandising while offering developmental opportunities. Handles store level loss prevention issues. Company Name City , State Owner 10/2008 to 10/2010 Analyzed business performance against budget and goals Developed and implemented successful business plans and strategies Identified market opportunities and plans for effective implementation Directed sales coverage Completed monthly, quarterly and annual business reports and financial information Created comprehensive training programs for all personnel Oversees sales, inventory, shipping, human resources and other departments of the business Company Name City , State Dispatcher 10/2005 to 10/2008 Provided support to the sales and service teams ensuring all objectives were met. Prepared weekly sales reports for management.Responsible for customer service, including answering customer queries, problem solving and providing information on new products. Tracked inventory and shipping/receiving of product. Received incoming service calls and scheduled and dispatched technicians as needed. Assisted with invoicing customers.Handled customer complaints. Company Name City , State Quality Analyst/Special Projects/Repair Representative 06/2001 to 10/2005 06/2003-10/2005 - Quality Analyst Audited all orders coming from inside and outside sales offices to ensure customer satisfaction. Exceeded set quota for weekly audits by 200%. Helped create and maintain reporting guidelines for all implemented audits. Revised and formatted definitions to better enable us to accurately audit reps. Able to audit and/or provision on all platforms utilized by Birch Telecom. Created documentation for new processes to distribute throughout the company 09/2002-06/2003 - Install/Special Projects Specialist Created local service requests to install new Pots lines for existing Birch customers. Statused customers on the progress of their order. Successfully cleared out my queue to prevent the ETTR from running out on install orders by providing good customer service. Exceeded daily quota 90% of days worked. Received 100% on quality audits on 99% of orders graded. Worked all Complex MAC manual orders, ex. Loop to ground, Trunk to Pots. Researched and corrected all service address inconsistencies regarding to new install orders by issuing manual records updates 06/2001-09/2002 - Repair Operations Representative Received inbound customer repair issues. Used troubleshooting skills and testing system to determine correct fix agents. Worked back office tickets by statusing end users, clearing and closing tickets, and further troubleshooting if necessary. Relayed information to the ILECs pertaining to trouble reports. Took call takeovers in the evenings for irate customers Skills Coaching, Consultation, Customer Service, Data Analysis, Leadership, Leadership Development, Mentoring, Enterprise, Performance Management, Process Improvement, Project Management, Sales, Sales Development, Telecommunication, Mircosoft Office including Visio | SALES | 1,027 |
G HEALTHCARE RECRUITER Skills ads, autism, benefits, billing, Coach, Coaching, client, clients, data processing, delivery, drivers, Filing, Financial statements, hiring, inventory, managing, meetings, access, office, network, networking, payroll, Personal Coaching, presentations, Pricing, Psychology, recruiting, researching, Research, sales, seminars, staffing, Phone, Workshops Experience Healthcare Recruiter City , State Company Name / Jul 2016 to Mar 2017 Managed full cycle recruiting process to meet staffing goals. Developed strong relationships and partnered with hiring manager, to maximize effectiveness of recruiting process. Tracked and reported key metrics. Partnered with hiring manager and interview teams to ensure job requirements were clearly understood. Presented candidates and coordinated the interview process. Built a network and pipeline of healthcare professionals that matched hospital partners culture. Sourced and screened candidates to meet the high volume of open positions. Professional Recruiting Specialist City , State Company Name / Jun 2013 to Dec 2015 Sought, interviewed, reference checked and placed contract employees that completely satisfied the client requirements. Built contract employee workforce through ads, career fairs, social media relationships, and networking. Took personal responsibility for and met all individual activity goals of entire division. Actively participated in all team meetings; actively shared ideas and concepts. Communicated with clients regarding specific job orders, candidate submissions and other candidate matters (conference calls, etc...). Continuously explored new recruiting sources, job boards, and forums to assist the recruiters in growing their candidate pools, as well as providing the sales team with business leads. Actively participated in networking groups and other business and community programs to increase skill knowledge. Ensured all hiring paperwork was completed thoroughly including I-9's for all new hires as well as, drugtests and background checks when required by the client. Pricing Coordinator/ Phone Representative City , State Company Name / Jan 2010 to Apr 2013 Processed field partner's requests for pricing with accuracy, promptness and diligence. Entered pricing into system with efficiency to ensure timely delivery of product. Served as contact pricing support for assigned pricing groups; answering specific emails and researching questions regarding accurate pricing for customers. Assisted team members with keying pricing per deadlines. One of four Override Phone Team members of the first dedicated Pricing phone team. Chosen to assist delivery drivers with override code needed to make deliveries of product to customers, successfully handled on average 150-185 calls per day. Efficiently researched pricing codes for accuracy. Maintained polite, respectful, courteous attitude, while displaying keen understanding to the demands of the driver's schedules. Administrative Assistant/Billing Specialist City , State Company Name / Aug 2005 to Nov 2008 Managed accounts for 7 loan officers- collected, reviewed and processed employee payroll timesheets; completed monthly billing worksheets, completed expense projections for office, completed data processing. Maintained inventory, placed orders for office, reordered items per need. Set-up customer meetings in office. Organized conference room for presentations and meetings. Assisted with coalition of loan applications. Set up candidate meetings; prepared agendas and packets. Drafted and typed outgoing correspondence for clients. Answered front desk calls regarding loan questions and procedures. Financial statements: Reconciled Bank accounts and ran. financial statements for all properties. Delinquencies: Posted charges (late fees and interest) for delinquent tenants, mailed out delinquent statements to tenants. Provided delinquency report to property manager. Filing: Maintained cohesive filing system for easy access to information. Adhered to strict deadline schedule, managing several projects with ease. Education and Training Bachelor of Science : Psychology VIRGINIA STATE UNIVERSITY 2002 City , State Psychology General Psychology, Early Education Psychology, Adolescent Psychology, Developmental Psychology, Psychology of Learning, Psychological Testing, Abnormal Psychology, Sensation & Perception, Social Psychology, Psychological Research, Experimental Psychology. Completed Student Work Study Assignment at The Children's House on the campus of VSU. Administered standardized intelligence, aptitude and personality assessment tests to children in the local community referred by local Pediatricians.
*Provided accurate and efficient results. Maintained composure with difficult or challenging patients, using the testing techniques to monitor and control all situations
*Learned benefits of pediatric neuropsychological tests
*Had the privilege of working with children diagnosed with autism spectrum disorder, ADHD, and ADD
*Completed work study program upon Graduation, working in this program for four years, including Summers. Certified Life Coach
EXPERT RATING-ONLINE PROGRAM 2017 Certified with specialization in Career Coaching, Personal Coaching, Relationship Coaching. Virtual, face to face, and conference call services provided. Workshops and seminars also offered | HEALTHCARE | 680 |
FOUNDER AND PROJECT MANAGER Summary A result-driven, client-centric, and committed Client Services Officer with over seven years of experience in the financial services industry. Bringing expertise, enthusiasm, and passion to serve above and beyond client's needs, build relationships, and maximize potential profitability and productivity. Highlights *Client Services Management *Portfolio Management *Project Management *Securitization *Corporate Trust *Compliance *Asset-Backed Securities *Insurance *Cash & Collateral Management *General Accounting and Taxation *Strong interpersonal and collaborative skill *Microsoft Office with advanced Excel skills Accomplishments Created raving-fan clients through meticulously maintaining superior provision of excellent client services at all times while serving as a Client Service Officer at Deutsche Bank Achieved high satisfaction from top-tier clients and management for the administration of high-volume trust portfolios expanding department's branding and capacity while working as a Financial Analyst at American International Group Increased the manageability for more than 500 collateral trust accounts at American International Group Experience Founder and project manager October 2012 to June 2015 Company Name Directed and coordinated activities to build an online platform for Vietnam's SMEs and companies Fostered communication internationally with team members on project targets, achievements, and improvements Researched Vietnamese market to assess risk and opportunity to help develop and implement objectives Client Service Officer, Associate February 2007 to October 2012 Company Name - City , State Served as a primary contact for clients; and liaised with manager, trading desk, operations, custodians, and other related third-parties on a daily basis Produced daily report for collateral portfolios totaling over $1.7B utilizing Bloomberg and other in-house systems; and reported them timely and consistently to top-tier clients and upper management Managed monthly and quarterly P&I distribution for $10B of Asset-Backed Securities; served and executed daily administrative and transactional activities on behalf of the client as the primary Trustee; optimized daily investment in accordance with client's direction through an array of permissible short-term and longer-term instruments such as Commercial Paper, Time Deposits, Treasury Notes, Mutual Fund, and others financial products Received 100% client satisfaction rate and achieved all repeated businesses for 5 consecutive years Successfully administered and serviced a brand-new securitized product resulted in an expansion of department's capacity, visibility, and profit during a period of global economic and financial instability Ensured that certifications and reports are received timely and complied with regulatory requirements set forth in the Trust Agreements and/or other governing Legal Agreements Diligently monitored and ensured that account transactions were clear of red flags for fraud, embezzlement, money laundering, false accounting statements, organized crime, and terrorist financing Reviewed and involved in discussions of Legal Agreements, corporate trust insights, Dodd-Frank Act, SEC regulations and banking regulations with internal departments, other major banks and institutions Applied leadership skills through active participation in numerous projects for various system enhancements, cross-business connectivity, innovate services, and overall productivity and efficiency Involved with but not limited to account analysis, reconciliation, and Know Your Customer process Financial Analyst February 2004 to January 2006 Company Name - City , State Managed more than 100 corporate trust portfolios with a combined market value in excess of $15B and consisted of an eclectic variety of financial instruments Effectively administered and reported daily large trust funds for Morgan Stanley, Exxon Mobil Corporation, and Harvard and consistently received high satisfaction from clients and upper management Increased productivity and manageability for 700 collateral accounts through reorganization and restructure Coordinated, reviewed, and reconciled 30 high-profile cash collateral accounts and delivered before deadline Diligently reviewed assigned accounts for compliance with all reporting requirements. Recommended innovative alternatives to generate revenue and reduce unnecessary costs Achieved revenue growth for our department by taking on 10 additional reinsurance collateral accounts Education B.S : Finance , 2004 Rutgers University, Rutgers Business School - State Finance Certified Corporate Trust Specialist, American Bankers Association, New York 2011 Professional Affiliations Women On Wall Street, Princeton in Asia, local charities in Vietnam, Member Since 2007 Business English for Professionals and Entrepreneurs, Founder Since 2015 Vietnam Entrepreneurs of Today and Tomorrow Network, Founder Since 2014 Related Strengths • Excellence client orientation • Work well in a high paced and high pressure environment • Strong problem solving and creative thinking • Technically savvy | BANKING | 2,213 |
Camryn Hilliard Professional Summary Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service. Skills Current trend knowledge Stocking and Replenishing Merchandising Knowledge Sales Exceptional Customer Service Social perceptiveness Problem-solving skills Client Service Clothing/accessories, minor vetranary and Pandora Jewlery product knowledge Excellent people skills Sales expertise Sales training Cash Handling Multi-tasking strength Cash register operation Education University of Scranton City , State Expected in 05/2024 Bachelor of Science : Psychology And Political Science Work History Company Name - Sales Associate City , State 02/2020 - Current Engaged with customers to effectively build rapport and lasting relationships. Delivered high level of assistance by locating products and checking store system for merchandise at other sites. Educated customers on promotions to enhance sales. Completed orders through store provided system system and organized product deliveries to meet customer timetables. Applied security and loss prevention training toward recognizing risks and reducing store theft. Maintained customer satisfaction while handling product returns quickly and professionally. Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications. Provided positive first impressions to welcome existing, new and potential customers. Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise. Maintained records related to sales, returns and inventory availability. Evaluated inventory and delivery needs, optimizing strategies to meet customer demands. Processed product returns and assisted customers with other selections. Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral. Educated associates on market trends and stayed up-to-date on forecasts and Pandora news. Tracked stock using company inventory management software. Prepared merchandise for sales floor by pricing or tagging. Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs. Maintained organized, presentable merchandise to drive continuous sales. Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue. Solved customer challenges by offering relevant Jewelry products and services. Prepared cash deposits up to $500 with zero discrepancies. Company Name - Sales Associate City , State 08/2019 - 08/2020 Engaged with customers to effectively build rapport and lasting relationships. Delivered high level of assistance by locating products and checking store system for merchandise at other sites. Educated customers on promotions to enhance sales. Developed, marketed and sold full range of clothing products, including Champion and Nike. Completed orders through Untipro system and organized product deliveries to meet customer timetables. Applied security and loss prevention training toward recognizing risks and reducing store theft. Trained and developed new sales team associates in products, selling techniques and company procedures. Maintained customer satisfaction while handling product returns quickly and professionally. Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications. Provided positive first impressions to welcome existing, new and potential customers. Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise. Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral. Educated associates on market trends and stayed up-to-date on forecasts and Pacsun news. Maintained organized, presentable merchandise to drive continuous sales. Company Name - Veterinary Technician City , State 09/2018 - 08/2019 Assessed paws, ears and eyes for injuries or infections as part of initial evaluation. Maintained daily progress records, surgery logs, x-ray logs, Drug Enforcement Administration logs and routine records. Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment. Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures. Assisted veterinarian with wound treatment, administration of vaccines and operations. Assisted Dr. Fanning in performing basic exams and tests such as fecal and blood analysis for all species of patients. Monitored urine and fecal output, completed weight checks and observed appetite during feeding. Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record. Greeted pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care. Administer medications, vaccines, and treatments as instructed by veterinarian. Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition. Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions. Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture. Processed new patients and updated client records with key information using hospital provided software. Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets. Languages American Sign Language : Elementary American Sign Language : Elementary | SALES | 1,080 |
BUSINESS DEVELOPMENT ANALYST Executive Profile Business Analyst and Project Manager with specialization in IT Systems well versed in data mapping and user acceptance testing, as well as solving complex problems in high-pressure environments. Excels at cultivating, managing and leveraging client relationships. Skill Highlights Business systems analysis Project management Business process improvement Forecasting and planning Requirements gathering Scope and project definition Technology architecture analysis Integrated Reporting Information System (IRIS) Portfolio management Budgeting Cost-benefit analysis Functional requirements Requirement tracing User acceptance testing Fixed income modeling Wealth management Valuation specialist SAP Business requirements matrixes Talented public speaker Superb communication skills Advanced problem solving abilities Critical thinking Core Accomplishments Project Management Training Certification. Information System, Business Analyst, IT infrastructure, System Analysis and Development, Enterprise Model, Technology and Issues Training. Implemented strategic change management concept, business intelligence, and the executed of Epic, Diebold, Oracle, Infor system projects for large organizations. Demonstrated experience in system fault diagnosis, developing solutions and managing resolution. Professor of Criminal Justice, Law, and Paralegal. Exceptional communication skills feeding an ability to understand and interpret the operational needs of businesses at all levels. Keen attention to detail in the identification of potential glitches and threats to performance and security for new applications. Boosted customer service ratings by 33% by developing new processes and improving work flow. Professional Experience Business Development Analyst January 2006 to June 2016 Company Name － City , State Executive director of the expansion of current prospects database within specified business sectors to develop and improve a current or new infrastructure system. Developed organizational change management strategies. Documented process flows and developed requirements for functional improvements and enhancements.. Conducted activity-based analysis of business processes and made recommendations based on the findings. Analyze "Big Data" and social media data. Develop a sales contact plan direct marketing, and attending industry events to build relationships with key prospects. Respond to incoming Requests for Information (RFIs), Requests for Proposals (RFPs), Customer Relationship Management (CRM), Supply Chain Management, (CSM) in a professional and creative manner. Understand a prospect's business needs and work with the expert teams to develop a tailored innovative system process. Designed cost-efficient staffing solutions for companies using Epic, Infor and Oracle resource management software. Lead colleagues in trade-doubler to identify common new business prospects and cross-sell integrated search and affiliate proposition. Represent trade-doubler at industry events, including round tables, speaking forums and new business events. Generate effective leads & exceed sales targets for the business. Work closely with marketing to identify appropriate go to market messaging for specific business sectors knowledge sharing, learning & development. Business Enterprise Risk Manager January 1998 to January 2005 Company Name － City , State Supervise underwriting and business-to-business enterprise risk management by ensuring that policies contribute to protecting the organization from potential risks. Director of 265 satellite offices within the state of Ohio and Kentucky and 8 auditors. Managed information associated to the organization's operations from internal sources, including finance, accounting, business development, marketing, sales, operations, and information technology, in order to contribute to the development of the organization's strategic plan. Worked and provided the local, state and federal crime authorities with evidence based information for client embezzlement and whit collar crime cases. Forecast the prediction of a cost-benefit analysis during the life cycle of the business and the impact to net worth/earnings for short-term, mid-term and long-term scopes. Business Client Relationship Manager January 1996 to January 1998 Company Name － City , State Developed business solutions and leadership for clients that productively develop and implement new improved business systems and processes both internally and externally. Formed a management plan for new client accounts and sales force. Achieved assigned sales and service objectives by contributing marketing, sales information and recommendations to strategic plans and reviews. Executed action plans; implementation of production, productivity, quality, and customer-service standards that will resolve problems. Initiated leadership, management, completion of projects. Delivered the appropriate application and disposition of business consulting. Managed client and prospect account selling, account management, and senior decision maker (C-level) relationship building as assigned within the market territory, including work to enhance and generate additional revenue with current client accounts and prospects. Committee member of internship recruitment, development and retention as assigned by Division Vice President to ensure senior level relationship building and a partnership to generate more revenue through client prospects, account development and lead generation. Project Manager January 1990 to January 1996 Company Name － City , State Formulated client service, operations, editorial and implementation teams to demonstrate trade-doubler expertise at new business sales pitch. Contribute to the learning environment by identifying areas where there is potential for learning and building knowledge with others. Adopted the performance management scheme by setting objectives, participating in performance reviews and building a personal development plan key relationships with other business development managers and business development executives. Managed marketing executive proposal writing, group marketing, client development and network team. Education Master of Science : Information Systems-Graduate Business Analytic Certificate , 2017 UNIVERSITY OF PHOENIX － City , State Master of Science : Criminal Justice , 2003 TIFFIN UNIVERSITY － City , State Specialization: Criminal Justice Administration Bachelor of Science : Public Administration , 1997 MYERS UNIVERSITY － City , State Skills Business Analysis, Account management, Accounting, Big Data, Business Administration, Business Consulting, Business Development, Business Solutions, Business Systems, Customer Relationship Management, Client Relations Development, Database, Direct Marketing,Finance, Information Technology, Law, Leadership, Director, Marketing, Market Evaluation, Messaging, Enterprise, Network, Organizational, Performance Reviews, performance management, policies, processes, Proposals, proposal Writing, Speaking, Professor, Quality, Recruitment, Relationship Building, Risk Management, Selling, Sales, Scheme, Strategic Plans, Supply Chain Management, Tables, Underwriting. | BUSINESS-DEVELOPMENT | 570 |
TEACHER Profile I am a highly qualified K-12 Vocal Music Teacher holding a BS in Music Education from Kansas State University and Sterling College. (1999) I believe in building a solid foundation in the formative years and helping students find many different ways to experience music.I lead them to develop passion in music and performance that leads them to continue in Music in Middle, High School and beyond. Providing multiple delivery methods in teaching, assures each student will experience, learn and retain key music knowledge in they way that they learn best. Using Brain Research Strategies, coupled with Multiple Intelligences, HOTS, and Explicit Instruction, I have found a way to teach students Music through all Core areas. Music is a Universal Language. Regardless of gender or race, music looks the same on paper but is experienced in numerous ways through Culture. I am passionate about teaching! Areas of Expertise Trained in Explicit Instruction Trained in HOTS Instruction 4 Years MTSS Leadership Team Corporate Trainer Customer Service Manager Quality Control Specialist Corporate Scheduler Professional Experience 08/2002 to Current Teacher Company Name － City , State Taught K-12 Vocal Music and 9-12 Band Assistant. Responsible for two schools, one Elementary and one Middle and High School. 6-8 Vocal Coleman MS, K-8 Vocal Music Horace Mann Dual Language Magnet and K-5 at Jackson Elem. At Coleman MS had a Choir of 85 7/8 students and a rotation of 6th Grade Students. Taught General Music and also Choir and performed 3 concerts a year and assisted with Musicals. Horace Mann, rebuilt a new Vocal Music Program from K-8th Grade. Improved Choral Quality and built concert attendance from 40% to 98% in 1.5 Years. Started a select performing group of 3-5Th Graders called Singing Ambassadors. Served as Latchkey Co Director for 3 years and Latchkey Assistant Director for 1 year. Worked in a Dual Language environment for the past 11 years and implemented Dual Language Strategies in my content area. 08/2001 to 07/2002 Teacher Company Name － City , State Taught K-12 Vocal Music and restructured HS Music Curriculum Responsible for Elementary at Windom and MS/HS at Little River Was HS Band Assistant 08/2000 to 05/2001 Teacher Company Name － City , State Taught six sections of each grade level of Kinder through 2nd Grade Students. Gave three programs a year and helped tutor individual students. Accompanied for a select group of 3-5 Grades. 08/1999 to 05/2000 Teacher Company Name － City , State Vocal Music 5-8 Band and 5/6 PE. Taught Vocal Music to Kinder through 8 Grade. Took MS students to contest, and District Choir. Taught Beginning and Advance Band to MS students and took to contest and District Band. Taught 5-6 PE. 05/1995 to 10/1996 Vice President of Human Resources Company Name － City , State Hired all levels of new hires for the CU. Also served as part of the management team. Assisted in new accounts when needed. Provided all hospitality for visitors and Board meetings as well as special events. Worked closely with all people to maintain positive work environment and keep morale high. Assisted with complaints and provided customer service when needed. 01/1994 to 01/1995 Scale Interface Installation Specialist and Customer service Specialist Company Name － City , State Traveled a 3 state area to put COOP scales on computer interface, then train staff how to use our product. Troubleshoot over phone or travel to address issues and follow up. 08/1991 to 11/1993 Quality Control Compliance and Asst Corporate Trainer Company Name － City , State I answered all Presidential Complaints, forwarded complaints to President, was part of the Presidents Council and traveled to Cherry Hill, NJ twice monthly to meet with corporate to make sure we were compliant with other GE Customer Service based companies. Assisted in Corporate Training of Customer Service Representatives. Managed 14 phone reps. Used phone monitors to monitor service provided by my team of 14 phone representatives. Provided feedback and used motivational strategies to improve customer service. Education 1999 BS : Music Education Sterling College － City , State Music Education Music Education After taking a 10 year break from Education and working in Management with GE Capital, I finished and obtained my Music Education Degree. 1989 Select One : Music Education Kansas State University － City , State Accumulated 176 college credits toward Music Education Affiliations Member of KMEA/NEA Member of UTW Member and Executive Council of the KSU Alumni Choir Skills Corporate Trainer, Member GE Capital President's Council, Quality Control and Customer Service Management. Motivational Strategist | TEACHER | 352 |
VOLUNTEER HR -IVOLUNTEER Summary Sponsorship not required to work in the US A successful Human Resources Professional, with a Masters qualification in Human Resources and experience in a challenging environment Key skill sets include Recruitment - Recruitment efforts, scheduling, posting positions, follow up and offer letters. Seasoned executive with 10 + years Staffing, Technology Recruiting and Staffing experience with a highly successful track record at big firms such as Nokia and also Small-Midsized & Start-up IT services firms. Extensive hands-on experience in recruiting IT talent in the US and India marketplace and driving talent acquisition with sourcing teams. Besides corporate sector, have also been engaged with Non-profit sector in the same role for a while. Key Strength/ Experience include: Extensive experience with high-volume recruiting responsibilities within start-ups and corporate environments. Partnering with hiring managers to understand the skills and background requirements for each opportunity and provide expert advice and coaching to hiring managers throughout the recruitment process. Conduct employment advertising campaigns and programs by developing and managing a network of recruitment and referral resources including but not limited to networking with schools, colleges, minority organizations, state employment services, other employers and professional associations. Participate in recruitment, interview and selection of candidates for all levels of position openings and promote a work environment that openly embraces individuals with diverse backgrounds and experiences. Source, screen, evaluate and select candidates through a structured recruitment process designed to obtain the best candidates. Inform applicants of job duties and responsibilities, compensation and benefits, work schedules and working conditions, company policies, promotional opportunities and other related information. Utilize knowledge of multiple recruiting sources such as Dice, Monster, Hot jobs, 3rd party vendors, Independent consultants and execute various recruiting strategies. Generate qualified candidates through cost-effective efforts (i.e., alternative sourcing). Utilize a resume database for sourcing and tracking of all candidates. Proficiency with employment interviewing techniques and applicant appraisal. Demonstrated oral presentation and written communication skills. Excellent relationship management skills to develop successful networks within senior management, staffing teams and HR Partners. Ability to handle volume recruiting in a fast paced, (un) structured environment, adhering to strict deadlines. Extensively worked on Taleo tool. Dynamic and result-oriented individual with years of technical recruiting experience, focused in the placement of Software Engineers/Architects (Distributed and Mainframe), Database Architects/Developers/Administrators, Network/System/Security Engineers, Web Developers, Quality Assurance/Test Engineers, Technical Program/Product/Project Managers, Development Managers, and Business Analysts. Possess strong technical/business acumen and understanding of technical requirements; deep sourcing skills and experience sourcing passive candidates; excellent candidate assessment skills. Possess excellent knowledge of recruiting and hiring processes including sourcing, interviewing, reference checking, tracking, salary negotiations, and closing. A resourceful, solution-focused professional with excellent interpersonal and rapport-building skills. Responsible, loyal, reliable, and independent worker with high level of enthusiasm and creativity. Self-motivated professional who achieves results and has superior ability to coordinate and perform several projects simultaneously Placed high-end technical professionals in the area of Information Technology Industry in contract and full-time positions. Specialized in Software Engineers/Architects (Distributed and Mainframe), Database Architects/Developers/Administrators, Network/System/Security Engineers, Web Developers, Quality Assurance/Test Engineers, Technical Program/Product/Project Managers, Development Managers, and Business Analysts. Highlights Experience Volunteer HR -iVolunteer , 06/2009 － 10/2015 Job Profiling - From key job requirements to job postings Provide support for recruitment activities. Researched job boards and resume database to search right skilled candidates. Candidate Suitability analysis for job requirements based on candidate motive and Contacting candidates and scheduled interviews. Monitored job contracts and agreements to be renewed. Conducted reference checks and provided the same information to recruiters. Developed global recruiting presentations for International HR teams. As a Non-Profit sector recruitment, matching unique job requirements with candidate fitment becomes an important aspect in this role. The responsibility covers not just finding the right skill set for the job but also includes trying to do candidate behavioral fitment to the job requirements. The unique requirements are from different walks of life spanning across a broad range of functional areas. Technical Recruiter , 01/2007 － 01/2008 City , State Responsibilities. Technical Recruiter , 03/2006 － 01/2007 Company Name － City , State Effectively recruited candidates through Internet research, internal database, cold calling, referrals, networking, job fairs, and other strategies. Responsible for checking references, negotiating terms and rates for each project, coordinating the interview process, extending offers, and closing candidates. Performed extensive recruiting for Senior Software/Database Developers with heavy focus on technologies such as: C/C++, (Windows & UNIX/Linux), .NET, Java/J2EE, SQL Server, and Oracle. Consistently # 1 revenue generator (gross margin $ as well as professional placement fee $) for the branch, month after month, and always ranked in the Top 10 Recruiters within the region each month. Responsible for mentoring and providing on-going training and support for new recruiters and serve as a resource for learning and navigating senior technical policies and procedures. Responsible for Full Life-Cycle recruiting including networking, screening and interviewing candidates, negotiating rates and closing. The responsibility includes covering a vast skill set varying from Java, Microsoft technologies, Oracle, SAP, Quality testing, Engineering (software, chemical, mechanical). Also have worked *on Informatica, data modeling and other data warehousing skills that are available in market. Sourced extremely talented candidates under high pressure and short time durations for the client requirements. Managed all the logistics related to candidate placement, monitor their hours of work and client feed back on a regular basis. Experience recruiting technical professionals across various levels and technologies Experienced in recruiting for a variety of technical skill sets and various functional roles in an IT organization. Strong knowledge of sourcing techniques including Internet recruiting, direct sourcing, networking, proprietary targeted search, candidate-to-client matching. Extremely proficient in requirement analysis and communicating it to the potential candidates. Experience with recruiting information/applicant tracking systems. Able to multi-task and work in a fast paced environment. Senior Executive , 06/2002 － 06/2005 Company Name － City Mitra Technology Foundation is an organization working in development sector, which aims at leveraging Information and Communications Technology for this sector. The company in collaboration with different organizations runs recruitment programs to provide required skills at the right places. One such flagship program being run by the organization is "I-volunteer" to map job volunteering opportunities in India and other developing countries across the world with the right skill set. As HR, the job's main thrust areas were Recruitment and Induction. Besides this I was also involved in internal employee communication activities related to HR Policies. The main job activities were Recruitment Scheduling, posting positions Screen/ Initial interview qualified candidates Coordinate interviewing teams and schedule Induction New hire paperwork, and process new hires for integration into organizational functions and systems I had been working on different requirements like medical, teaching, technical and other skills. As the company used to outsource all kinds of skills who were ready to work in this sector, the job included covering not just technology space opening, but also opening in non-technical streams. Other Internal Communications with employees regarding the company policies Liaison for staff on all personnel related matters to appropriate parties (accounting department/payroll, benefit providers, etc.) Participate and contribute to a variety of other HR projects and tasks 5. Education 2002 Initial Screening - Screen/interview qualified candidates through efficient and cost effective methods. Induction - New hire paperwork, and process new hires for integration into organizational functions and systems, including facilitation of new employee orientation Internal Communications. ACADEMIC CREDENTIALS Year Degree University Specialization Balaji Institute of Modern Management － India PM Post Graduate Diploma Management Management 2002 Symbiosis Law College － India MLL Masters Labor Laws and Labor Welfare Labor Laws and Labor Welfare 2000 Bachelor of Commerce H. P. State University － India Bachelor Commerce Commerce Skills .NET, ACADEMIC, accounting, aims, C, C++, closing, cold calling, contracts, client, data modeling, Database, data warehousing, fast, focus, functional, HR, Informatica, J2EE, Java, Linux, logistics, market, mechanical, mentoring, Microsoft technologies, Windows, negotiating, networking, Internet research, Oracle, organizational, payroll, personnel, Policies, presentations, Profit, Quality, Recruitment, recruiting, requirement, SAP, Scheduling, SQL Server, teaching, unique, UNIX | HR | 91 |
IT COMPLIANCE AUDITOR Career Overview I offer 15 years' experience in various areas of the Information Technology Field. Including five years experience installing, configuring, and troubleshooting computer software and hardware problems. Five years of experience managing software licenses/compliance, coordinating purchases of major projects and volume license contract negotiations. Five years of experience as an IT Compliance Auditor in which I executed PCI\SOX Audits and provided corporate governance. Qualifications Certified Software Manager (CSM) (SIIA) Certified Information Security Auditor ISACA, License 1191038 Current MCP-Windows 2000 MCP ID 2797345 2000 Server Administration Network Infrastructure AFFILIATIONS Information Systems Audit and Control Association (ISACA) Software Information Industry Association (SIIA) Work Experience IT Compliance Auditor 01/2010 to Current Company Name City , State Provide value-added control assurance/governance as it relates to security, e-commerce and industry compliance requirements and controls. Liaise with Information Technology and Operations areas to proactively assess security policy compliance and monitor risk Coordinate external/3rd party auditors, including PCI DSS, SAS 70, Record Retention, and Business Process Improvement reviews Manage internal IT audit engagements including: system platform audits, PCI Compliance Readiness reviews, IT Risk Assessments, change management, and business process control assurance Manage security control assessments of Payment Systems for merchant boarding and settlement of funds. Coordinate and perform compliance audits in accordance to the information protection, data asset and threat provisions under the Sarbanes-Oxley Acts. Coordinate with Incident Response teams for post-event diagnosis, investigation and documentation. Evaluate information protection governance framework against ITIL, FFIEC, and COBIT best practices. Provide effective project(audit) guidance and leadership to team members and management as it relates to data security and industry compliance Assisted to implement policies on information asset protection, operating system platform security, network security, and acceptable computing resource use Coordinated with the business organizations to ensure the implementation of proper controls and maximum security with a minimum impact to functionality or purpose Performed information security risk assessments and compliance audits for information security processes regarding AS/400,AIX , Windows Evaluated AS/400 system security values, UNIX system security files, RACF SETROPTS parameters, Windows user and workstation policy settings, firewall rule-set parameters, and router configuration files. Evaluated network vulnerability, malware, and port uses Monitored compliance with the organization's information security policies and procedures among employees, contractors, alliances, and other third parties. Assisted in the creation of the roles and responsibilities matrix for SAP user profiles and authorities based on functional groupings Performed the IT audit portion of the internal audit department Annual Plan. Execute those audits, activities, projects, and special services to fulfill Annual Plan commitments. Performed hands-on analysis of multi-platform and application security. Ensure all IT policy and procedures are documented and updated according to regulatory standards, deadlines are met, approvals obtained, guidelines followed, repository usage understood, and repository / system of record up-to-date as defined by the IT Governance program Interfaces with internal and external requestors as an escalated point and reviews IT artifacts for completeness and satisfaction for the delivery of quality services regarding important issues / priorities, and deadline-sensitive information. MIS Technology & Procurement Analyst 06/2005 to Current Company Name City , State Incorporated corporate wide procedure for ordering software so that every order is tied to a license, a purchase order and an install point. Instituted stricter software installation procedures to help insure only licensed software is installed on a company computer. Incorporated additional Software Media Control Retired obsolete workstations and software packages by implementing a PC Refresh Program and Standardizing software titles. Created a software inventory repository utilizing Microsoft's Share Point Responsible for managing all technology purchases and licensing activities. Centralized and streamlined the technology purchasing activities across JAG to improve speed, reduce costs, and ensure proper record keeping of all fixed assets and software licensing. Maintained License Compliance for our International and Domestic offices Created and enforced Security policies, Procurement policies and Compliance policies Configured Triactive discovery tool, performed software metering and other tasks Negotiated million dollar contracts with vendors such as IBM, Microsoft, McAfee, Symantec etc. Lead contact on a Multi-Million dollar SIIA software Audit in which I saved the company 9.2 million dollars. PC\LAN Support Specialist 01/2000 to 06/2005 Company Name City , State Configured and troubleshot Internet connectivity and network related issues via TCP/IP, DNS, WINS, DHCP, and SMTP on Windows machines Trained new employees on how to install, configure, and troubleshoot customer equipment. Familiar with trouble ticketing system (Magic) in support of tracking customer problems and corrections. Serviced, configured, upgraded, and repaired Compaq and HP computer equipment. Supported Office 97/2000/XP, Outlook 97/98/2000, Adobe Acrobat, Internet Explorer, IBM AS400 Client Access and other end user "shrink wrap" applications along with many homegrown applications. Instructed remote users on how to configure their machines for remote access use, and supported VPN for remote access. Handled remote access issues such as connectivity, modem, and token authentication issues. Familiar with HP Print Server Appliances and HP Jet Admin Created required Domain, Email and Novell user accounts KIX scripting Lead tech on Novell migration to Windows servers Managed Moves/Adds/Changes of Customers and hardware Worked with Symantec Ghost to perform larger roll outs and create a company-wide standard image Worked with Remote Control Software such as DameWare Utilities and VNC Viewer. Installed, configured and supported blackberry's Performed file restores and system backups using CA ArcServe. Education and Training Certificate of Completion -MSCE Prep Course 2003 New Wave Technology Associate Degree : Networking Technology 2003 Bucks County Community College Networking Technology Skills Adobe Acrobat, AIX, ArcServe, AS/400, AS400, business process, Business Process Improvement, change management, Compaq, CA, hardware, contracts, Client, delivery, DHCP, diagnosis, DNS, documentation, e-commerce, Email, firewall, fixed assets, functional, funds, Ghost, HP, IBM, image, Information Security, Information Systems, Information Technology, Internet connectivity, Internet Explorer, inventory, ITIL, KIX, leadership, Magic, managing, McAfee, Access, MCP, Office 97, Outlook 97, Windows, Windows 2000, 2000, 98, migration, modem, network security, Network, Novell, operating system, PCI, policies, processes, Procurement, purchasing, quality, RACF, record keeping, router, SAP, Sarbanes-Oxley, SAS, servers, scripting, SMTP, software installation, Symantec, TCP/IP, troubleshoot, UNIX system, Utilities, VPN | APPAREL | 1,608 |
ABOUT Creative communications professional good with implementing PR strategy, writing press collateral and managing press on-site at events, launches and trade shows. Also experienced in maintaining relationships to secure press placements, creating event and launch timelines and strategies and managing influencer campaigns and partnerships. Additionally‚ accomplished and well-versed in ROI, social media marketing strategy, creative marketing initiatives, SEM, design, content and copywriting. Education May 2015 Bachelor of Science : Public Relations The University of Texas at Austin － City , State Student in The Stan Richards School of Advertising and Public Relations VP, UT Austin Public Relations Student Society of America Texas Creative Advertising Sequence Completed Business Foundations Certificate in Marketing and Management — The McCombs School of Business (UT Austin) Accomplishments Created personal freelance agency, La Femme New York in May 2015 and secured press placements and launch initiatives for over 6 project-based clients in just 7 months Through strategic social media marketing, increased social media revenue up to $15,000 a month for HATCH Collection Managed and initiated brand and influencer partnerships garnering over $60,000 in conversion Increased acquisition, engagement and following on social media platforms: 8,000 followers in 5 months at HATCH Collection Experience 12/2015 to Current Digital Marketing and Social Media Manager Company Name － City , State Executing social and digital communication strategy and providing upper management and CEO with weekly social media schedules and analytical reports Planning, interviewing for and writing weekly strategic blog content (www.hatchcollection.com/blog) Liaising with creative team to create graphics and assets for social media outlets each week Compiling monthly revenue reports across all channels based on social media/Google Analytics and Kissmetrics Influencer/blogger seeding, executing brand and paid partnerships and outreach/sample sending from start to finish — reporting conversion and ROI post campaigns using analytics and CTRs Tracking analytics/results across social platforms and driving engagement and revenue per channel— beat previously-set company goals each month 07/2015 to 10/2016 Fashion PR Assistant (Freelance) Company Name － City , State Hellessy, Tess Giberson, Milly, Kaelen NYC, Novis, Naeem Khan, Libertine Event management (NYFW) - worked alongside production team and directors to manage venue logistics and to confirm day-of-show timelines Created media alerts with show/presentation details and blasting alerts to targeted lists Press check-ins / Seating chart arrangements 01/2015 to 07/2015 Digital Marketing Intern Company Name － City , State Social media marketing and analytics. Tracked web and social media impressions via Google Analytics and Kissmetrics highlighting individual Strategized for major social media campaigns ahead of art exhibits and the company's annual art festival -- artists and features and executing market research on how to optimize festival turnout Worked to calculate click-throughs for banners based on site and Google analytics and compiled marketing information and reports to improve annual art festivals Writing and compiling weekly social media calendars based on company and community events. 09/2012 to 05/2013 Beauty Public Relations Intern Company Name － City , State Clients: Obsessive Compulsive Cosmetics, Inglot Cosmetics, The Makeup Show, Hair Room Service Managed social media for agency and clients Event management for clients— managed press booths for clients for New York City's largest makeup artistry trade show (The Makeup Show NYC) Updated media lists: pitched to Glamour Magazine, Teen Vogue/Vogue, Ebony Magazine, Essence Magazine, Allure Magazine, Refinery29, W Magazine, etc. Put together press kits for clients— drafted and distributed press releases to press at Obsessive Compulsive Cosmetics' NYC store grand opening and trade shows (The Makeup Show NYC) Skills Web design and branding PR writing: media alerts, event wrap-reports, product dossiers, launch plans, press releases PR and marketing software proficiency and experience: FashionGPS, Cision, HootSuite, KissMetrics, Google Analytics Design software proficiency: InDesign, Illustrator, Adobe Photoshop ADDITIONAL ROLES The Makeup Show, 2015 (Events/PR Intern - NYC), Chaos Cocktails, 2014 (Marketing/PR Intern - Austin, TX), The PR Boutique, 2013 (Lifestyle PR Intern - Austin, TX) Diane Terman Public Relations, 2012 (Beauty PR Intern - NYC), Linda Gaunt Communications, 2012 (Fashion PR Intern - NYC) For more: https://www.linkedin.com/in/alyssa-neilson-54054057 | PUBLIC-RELATIONS | 2,090 |
CO-CEO, THE "JILL-OF-ALL-TRADES" Willing to relocate closer to the company. Summary Hands-on Producer effective at bringing projects from a concept to a reality. Expert in personnel and project management with a passion for overseeing an entire production of a great idea morphing it into a great, inspiring and entertaining film, short, or music video. Summary of Skills Freelance media production crew member with both on-set and office experience. Extensive experience DSLR's & lighting equipment. Talented at creating, producing, supervising and budgeting a diverse range of network and independent productions. Detail-orientated and committed to creating high-quality finished products. Skilled editor with a background in Final Cut Pro 7/X and Adobe Software. Experienced in development, production and post-production with a strong sense of grasping visual aesthetics. Excels at relationship-building organization and making sound judgment under pressure and within tight deadlines. Production Experience 09/2013 to Current Co-CEO, The "Jill-of-all-Trades" Company Name - City , State Create budget forms, call sheets, production schedules, find/hire human and material resources, the liaison between production team and client, conduct research for project, department and company, rent/buy production gear and equipment to ensure high-quality shoots. Produce, Edit, Direct, Write and Film digital media content for website, includes Movies, Music Videos, Short-Films, etc. Updates Social Media pages such as YouTube, Facebook, Instagram, and Twitter. Take online courses to better the company such as "Branding & Growing A Following through Social Media". Create unique and inspirational concept videos to brand to target audience (13-35years old). Create and manage the D.R.E.A.M website: www.dreamprods.com Make unique and colorful graphics for website and social media outlets via Photoshop or Illustrator · Organize and produce events, films, shoots, workshops and art showcases, such as D.R.E.A.M theWORKSHOOT Series · Brand D.R.E.A.M's message and purpose as a company · Create a business plan, finding investors, clients, and corporate clientèle. The liaison to anyone and any company who wants to connect with D.R.E.A.M. Train incoming interns and employees 08/2015 to 08/2015 AC & Crew Member Company Name - City , State Collaborated with team leadership and other key stakeholders on key editing and production decisions. Operator Canon EOS Camera to capture Music Video. Give artistic and visual perspective to capture cinematic purpose and storytelling. Location scouting and storyboarding. Drafted film budgets and monitored expenditures. Set up equipment for production day; lights, camera, music, etc. 08/2014 to 08/2014 Production Crew Member (Contract-Hire) Company Name - City , State Answering and directing phone calls. Picking up and dropping off equipment, payroll documentation, lunch, etc. Maintaining office, craft service, office supplies, assisting the wardrobe crew, the A.D, and Producer. Distributing NDA's and ensuring signature of production crew members. Assistant with the breakdown of the set. Apart of clean up crew. 09/2013 to 08/2014 Multimedia Intern Company Name - City , State Film, direct and edit events on campus; Commencements, Conferences, Open House, Convocations, etc. Assist, direct, edit or produce student projects/films/shorts. Scriptwriter and Script Reviser for student films, personal films and off-campus productions Develop pre-productions; storyboards, budget forms, casting calls, and production meetings. The active 1st Production Assistant; organize schedule, delegate work to crewmembers, etc. Assist the MSU Spokesman Newspaper with Media Journalist needs. Manage rental equipment from the DMC. Create digital media for multiple departments on campus. Assist with live taping with MSU's Bear TV. 08/2013 to 02/2014 Intern Company Name - City , State Location scouting for MFIC's Interviews. Transcribe Interviews for MFIC. Assistant Editor on "Real Marylanders Reel Jobs". Gather information on Maryland current film market. Arrange and consolidate workloads to meet deadlines; stress the importance of teamwork. 01/2014 to 01/2014 Production Assistant (Temp-Hire) Company Name - City , State Handled performance contracts, talent release forms, minor release forms and confidential audition results. Registered potential contestant(s) along with family and friends. File production contracts in Production Office. Load and unload production equipment. Direct traffic and answer questions for 2,000+ contestants. Helped head producers maintain, direct and organize contestants into in audition room. 01/2013 to 09/2013 Production Intern Company Name - City , State Support the development and production of SpiceRack Productions Inc. Help create and design website. Conduct script breakdown and contribute to script/treatment changes. Research topics for proposals; help organize show, funding and equipment for producers and talent. Manage and direct SpiceRack's social media network such as Twitter, Facebook, Tumblr, Instagram, etc. Accompany staff and crew on remote shoots when possible. Assist producers as assigned. Education 2014 Bachelor of Fine Arts : Film/TV Production & ScreenWriting Morgan State University - City , State , USA GPA: GPA: 3.7 GPA: 3.7 Magna Cum Laude Honors Graduate 2008 High School Diploma Colony High School - City , State Languages Beginner in Spanish and Chinese (Mandarin). Skills -Mac and PC User. -Experienced with Canon EOS and other DSLR camera operating systems -Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook and Publisher), Adobe (Photoshop, Premiere, Illustrator, and Lightroom) and expert in Final Cut Pro X. -Expert in Social Media Outlets: Twitter, Facebook, Vimeo, Instagram, LinkedIn, Pinterest, WordPress, Tumblr, Blogger, Snapchat, Vine, IndieGogo and KickStarted. Marketing Skills, creative strategies, social campaigns, etc.within platforms. | DIGITAL-MEDIA | 1,255 |
PROGRAM MANAGER Professional Summary Highly-motivated community service professional skilled at networking, media outreach and relationship development. Flexible and versatile team player who maintains a sense of humor under pressure. Core Qualifications Citizen engagement Employee relations Media relations Inter-governmental and legislative affairs Social media Event planning and logistics Public speaking Copywriting and copyediting Microsoft Word and Excel expertise Strong communication skills Experience 10/2015 to 08/2016 Program Manager Company Name － City , State Contributed to relevant blogs, conferences and events both off-line and online to increase brand awareness. Managed the complete redesign and launch of the company's website in [Number] months. Created an official company page on Facebook to facilitate interaction with customers. Managed all social media programs, including Internet forums, blogs, social networking applications and message boards. Presented on current promotions to the public at events and tradeshows. Wrote newsletter marketing copy and presentation materials for special projects. Established effective working relationships with clients, government officials and media representatives. Developed and implemented communication strategies and information programs. Gathered and analyzed data on community needs and interests. Developed and published a monthly citizen newsletter. Organized public appearances, lectures, contests and exhibits to increase product awareness. Designed web and other content, including monthly newsletters and promotional calendars. Managed the editorial content, design and distribution of the external company newsletter. Conferred with production, graphic design and web-design personnel to coordinate production of corporate communications materials. Developed corporate communications strategies and programs, including project timelines. Coached less experienced public relations staff members on corporate communications practices. Proofread and reviewed all print and electronic content for correct grammar and adherence to house style. Revised campaigns in response to feedback from the creative director, account team and clients. Reviewed and edited colleagues' written work for grammar, tone, voice and creative quality. Implemented SEO strategy, resulting in [Number] % increase to website hits. Used software to manage efficient delivery and track content drafts. Communicated with designers, graphic producers, video editors and videographers to create cohesive company voice. Researched industrial and technical information to quickly come up to speed with unfamiliar industries. Maintained awareness of digital trends and new emerging technologies and platforms. 08/2011 to Current Office of State Representative Intern District Director City , State Recruited, trained and supervised 8-12 new staff members, interns and volunteers each year. Reviewed staff work and gave comprehensive and constructive feedback. Developed a 28-page training manual for new interns and volunteers. Developed training program for specific, assigned job tasks, including database management and constituent casework. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Planned and publicized events, including securing more than $150,000 in sponsorships. Edited and distributed press releases and pitches to local and national media outlets, securing positive coverage in multiple publications. Attended community meetings and forums to answer questions, address complaints and explain procedures. Collaborated with community members to educate the public regarding issues such as constitutional amendments and newly enacted legislation. Received and screened a high volume of internal and external communications, including email and mail. Simplified topics such as healthcare, energy, government and technology through clear, concise and compelling writing. Wrote newsletter copy and presentation materials for special projects. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. 01/2012 to 05/2012 Intern Company Name － City , State Identified customer needs through market research and analysis. Tracked communication regarding clients using print and electronic media. Education Bachelorof Science : Public Relations University of Texas at Austin Public Relations Bachelor of Journalism : Broadcast University of Texas － City Broadcast Skills Excellent interpersonal skills, Strong communication skills, concise, conferences, copyediting, Copywriting, clients, database management, email, Employee relations, Event planning, government, logistics, market research and analysis, materials, Media relations, meetings, Excel, mail, Microsoft Word, newsletter, page, press releases, problem solver, Public speaking, publications, Fast learner, Self-starter, spreadsheets | PUBLIC-RELATIONS | 2,081 |
INFORMATION TECHNOLOGY SPECIALIST (INFOSEC) Summary Retired Information Assurance Systems Security Certification Specialist responsible for managing and monitoring
information systems and network security, and information systems security programs in support of the Information
Security/Information Assurance mission for U.S. Army Medical Command and Defense Health Agency. Also, served as a clerk typist and secretary. Highlights Self-directed Results-oriented Time management Strong interpersonal skills Dedicated team player Labor relations Accomplishments Increased office organization by developing more efficient filing system and customer database protocols. Experience INFORMATION TECHNOLOGY SPECIALIST (INFOSEC) 01/2012 to 11/2015 Company Name City , State Interpreted scan results, implemented corrective action, and prepared reports of findings in support of the
network infrastructure. Worked in coordination with Army Cyber Command and Regional Computer Emergency Response (Army
Cyber and RCERT) to support Computer Networks Attacks (CNA) and Computer Network Defense (CND)
efforts. Chief Steward 01/2000 to 01/2012 Company Name City , State Defended the interest of the federal employees at Fort Sam Houston, TX. Assigned cases to stewards based on their skill sets Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Prepared employee's rebuttal to grievances. Organized files, developed spreadsheets, faxed reports and scanned documents. Participated in arbitrations, mediations, and Alternate dispute resolutions. Education Associate of Science : Business Administration 1980 Richard Bland College City , State Business Administration Skills Excellent attention to detail Fast Learner Ability to work under pressure Excellent problem-solving abilities | INFORMATION-TECHNOLOGY | 261 |
MARKETING AND CORPORATE COMMUNICATIONS MERCHANT SERVICES TRANSITION COMMUNICATIONS PROJECT MANAGER Summary A results-oriented professional who cultivates strong and effective working relationships with internal and external partners to establish and achieve mutual communications objectives for advancement of company's business strategy. Highlights Advanced Microsoft Office including Visio, MS Project, PowerPoint and Adobe Creative Suite SharePoint, Citrix, Live Meeting and WebEx Expertise Advanced Project Management and Implementation Written, Verbal and Interpersonal Skills Vendor and Relationship Management Expertise Communications and Negotiation Experience On-Time Goal Achievements of 95% Proficiency Rate Experience Marketing and Corporate Communications/Merchant Services Transition - Communications Project Manager - Contractor 05/2012 to Current Company Name City , State Manage, write, and edit external client communications and content to meet transactional needs of multiple business merchants. Also manage project risk through comprehensive mitigation assessment and planning techniques. Initiate, define and manage marketing campaigns across business channels for direct mail programs within a matrixed environment. Actively manage the work efforts of multiple functional resources through the project plan. Strong partner relationship management, influencing, collaboration, and negotiating with senior business managers to gain commitment and accomplish shared goals. Lead matrix process for cross-functional teams to develop and execute client communications for various groups of merchants as part of Bank of America Merchant Services joint venture with First Data for merchants transitioning to preferred processing platforms. Engage and collaborate with key stakeholders on high-profile projects for distribution of printed and digital marketing collateral requests. Develop documentation; monitor and report project status; assesses the effectiveness and accuracy of documentation. Initiate and maintain reporting relationships with project stakeholders including team members, peers, managers, customers, vendors, and other affected departments to coordinate efforts across multiple business units and ensure continuous efficient management of projects; gathers input and feedback. Effectively assists in directing both internal and external resources to achieve business solutions within project guidelines. Collaborate and communicate with other project managers and leaders to coordinate cross-project initiatives and activities. Ability to handle multiple priorities and work well under pressure with multiple deadlines. Engage and collaborate with key stakeholders on high-profile projects for distribution of printed and digital marketing collateral requests. Prioritize and perform a variety of concurrent tasks with minimal direction. Review and edit mail data files for creative production Manage vendor relationships simultaneously meeting campaign execution deadlines with ability to adapt to unexpected requests. Strong time management skills and sense of timeliness in meeting commitments. Maintain accurate status reports/summaries and regularly communicate status to leadership, business partners, and other key stakeholders on a weekly basis. Met overall goals with 95% proficiency rate. Understand proficiency of customer's tactical goals to effectively participate in the development and implementation of business solutions to manage project risk through comprehensive assessment and planning techniques. Manage work efforts through the project plan for basic scope control procedures utilizing multiple functional resources documenting and monitoring project status to assess effectiveness and accuracy of campaign. Analyze and report project status and research information; monitor project performance to maintain the quality of services, deliverables, and content. Timely response to operational issues and RFI's within defined area to identify and eliminate obstacles to solution plans, business goals or implementation. Develop contingency plans to meet compliance requirements with company practices. Engage all internal stakeholders to ensure communications are relevant, timely and delivered at desired intervals. Responsible for campaign design and production and distribution. Project planning, scheduling, tracking and reporting. Proven project management skills with ability to execute and drive stakeholder agreement. Spreadsheet, database and relevant project management experience. Proficient multi-tasker, with the the ability to manage multiple initiatives concurrently. Write and manage "standard content" used for client communications. Strong detail-orientation and problem solving skills with effective planning, time management and organization skills. Ad-hoc project and reporting on an on going basis. Project Manager 01/2007 to 01/2011 Company Name City , State Institutional Client Services, Marketing Project management for product implementations, asset consolidations and email campaign project requests. Engage outside vendors as well as other key marketing areas including Fulfillment, Information Technology, Creative Services, and Print Production. Status reporting of project work related to implementation of tactical product, segment and institution-specific marketing programs. Identify and log marketing plan-related issues or risks, and escalate as appropriate following project management best practices. Communicate across marketing channels with partners to execute measurable, scalable and replicable programs aimed at solving a key business need or taking advantage of critical business opportunities. Establish and implement rigorous to moderate complexity or single work stream project management processes and methodologies to help ensure that projects are delivered on time, within budget, and adhere to high quality standards to meet client expectations. Track key project milestones and adjust project plans and/or resources to coordinate communications with all areas affected by the scope, budget and resource work being managed. Include data gathering, preparation of presentation materials, proofing, setting project timelines and change management. Perform quality review and escalate timeline issues and risks appropriately. Institutional Marketing Coordinator/Administrative Assistant/Budget Specialist 01/2005 to 01/2007 Company Name City , State Officer, Marketing Specialist 01/2000 to 01/2004 Company Name City , State Executive Assistant/Office Manager 01/1997 to 01/2000 Company Name City , State Education Villanova University - Six Sigma Green Belt Certification 2010
Advanced Project Management Certification and Project Management Essentials 2007
WBT Education Credits - Compliance and Project Management Courses - 7.25 CH 2012-2013
Continuing Ed Credits - Various business and financial service-related courses - 35+ PDUs 2013 King's College City , State Diploma : Secretarial Science 1983 Secretarial Science Skills Adobe, Ad, basic, budget, business solutions, change management, Citrix, Interpersonal Skills, consolidations, content, Client, database, direct mail, directing, direction, documentation, edit, email, financial, functional, Information Technology, leadership, marketing plan, marketing, marketing collateral, materials, mail, Microsoft Office, PowerPoint, MS Project, negotiating, Negotiation, organization skills, Print Production, problem solving skills, processes, Project Management, Project planning, project plans, proofing, quality, Relationship Management, reporting, research, RFI, scheduling, Six Sigma, Spreadsheet, time management, Visio, Written | BANKING | 2,252 |
SYSTEM ADMINISTRATOR/ASSISTANT SUPERVISOR Professional Background Over 20 years of experience with a diversified background
Facilitator, contingency planning,
A seasoned Information Technology leader, team player, and technologist with the ability to evaluate problems, develop strategies, and implement Information Technology (IT) solutions. More than 15 years progressive experience developing and implementing logistics and IT system support for aircraft and logistics and healthcare management information, and command and control systems. Particularly adept at handling change, start-up, and problem situations involving business processes and supporting IT systems. Directed the successful implementation of financial, healthcare, logistics management, and technical information systems. Completely knowledgeable and experienced in support planning techniques for weapon, logistics, transportation, security, healthcare and management and critical mission computer systems architectures. Support provided ranges from that of a technical (systems or functional) contributor, program manager, and/or business developer, to consultant, depending on the needs of the program or customer. Skill Highlights Strong medical ethic Problem resolution ability Professional Experience 10/2001 to Current System Administrator/Assistant Supervisor Company Name － City , State Edwin Combs, Supervisor (618) 229-2955. Assistant to the AMC/A4 IT Supervisor. A Functional Systems Administrator (FSA) at Scott Air Force Base for AMC/A4 logistics systems. The A4 focal point for integrating USTRANSCOM, AF MAF and AMC logistics, C2 and logistics management IT systems to insure a seamless and user friendly system that support the Mobility Air Forces global reach mobility missions. Primarily insures that basic IT infrastructure, policies and programs support the worldwide enterprise logistics system for delivering and implementing the "Lean Logistics" framework needed to provide support for AF e-log 21 initiatives needed to integrate with DoD, Joint and AF support for the War Fighter. Understand technologies, such as XML, JAVA and interface and communications technologies needed to support AF and AMC efforts in the areas of technical data, logistics management, and business intelligences implementation, distribution and user access at all levels of the mobility enterprise. Additionally, completely understand technologies such as, Transactional Processing Systems , UNIX, Windows, Publish and Subscribe, using Web Services, BI Seamless Data Sharing, Relational Databases, Data Repositories, GUI Tools and Wireless Networks, etc. Provides technical advice on the design, development and sustainment of management and C2 logistics systems. Assists with development of functional guidance for new systems and for major system modifications and system integration needed to support logistics and operations planning, management and execution of business processes needed to support AMC Mobility 21 operational concepts and AF digital technical data in the 21st Century. Ten years specialized experience in diagnostics and troubleshooting of personal computers and LAN (Local Area Network) related components on Windows Vista, XP, and 2000 Networks for up to 750 users. Configures user accounts and security groups in Directory and Resources Administrator (DRA). Lead technician on setting up private network shipped to off-site bases to include Microsoft Server 2003 and Active Directory. Created Standard Operation Procedure (SOP) for VTC and an Operating Instruction (OI) for Communications Security (COMSEC). Coordinates, Schedules and provides training to users on VTC equipment, Tandberg's, VoSIP telephones and all other computer related equipment. The divisions Primary Video Teleconference facilitator for eight years. Maintains one VTC room for unclassified and classified VTC's. Responsible for all coordination and setting up of all VTC's, approximately 30 a month. Primary COMSEC Responsible Officer for the commands VTC. 07/2000 to 01/2002 HealthCare Consultant Company Name Directed and successfully implemented health screenings, to include blood pressures, cholesterol and diabetes testing at Fortune 500 companies such as Daimler Chrysler and Union Pacific Railroad. Database management using a Health Risk Assessment tool. Analyzed the data to provide the companies with detailed metrics on their employee's health assessments. Contacted all the major Health organizations to request informational materials and in addition created fact sheets to be presented to the individuals regarding their results from the screening. Answered general questions and often recommend customers to contact their physician. Provided educational materials for customers and contact information if customers needed physician assistance. 12/1999 to 07/2000 Clinical Research Associate Company Name Responsible for developing, documenting, advocating, and implementing integrated medical system concepts for the BMT division. Program lead for four pharmaceutical companies and hospital clinical trials. Lead on data integration within the BMT division. Developed and maintained a records database with study patients' information. Identified, Reported and provided recommendations to the BMT staff regarding the clinical studies. Responsibilities included patient contact to inform them of procedures and side effects, follow up with a physician. Established effective working relationship with persons from different organizational levels. 12/1997 to 12/1999 Company Name Responsible for developing, documenting, advocating, and implementing integrated medical system concepts for the BMT division. Program lead for four pharmaceutical companies and hospital clinical trials. Lead on data integration within the BMT division. Developed and maintained a records database with study patients' information. Identified, Reported and provided recommendations to the BMT staff regarding the clinical studies. Responsibilities included patient contact to inform them of procedures and side effects, follow up with a physician. Established effective working relationship with persons from different organizational levels. United Healthcare. ROHO Incorporated. Education and Training Masters : Information Management Webster University － City , State Information Management Bachelor of Science : Health Education Southern Illinois University － City , State Health Education May 2004 Master of Arts : Computer Resource and Information Management Webster University Computer Resource and Information Management Coursework; Program Management' Systems Analysis and Design, Database Management, Security : Business Administration Business Administration 1996 Bachelor of Arts : Community Health Education Southern Illinois University Edwardsville IL Community Health Education 1993 Associate of Science Southwestern Illinois Community College May 2004 Microsoft Certified Systems Engeneer
MCSE (Microsoft Certified Systems Engineer) Certification Managing and Maintaining a Windows Server 2003 Environment
Implementing, Managing, and Maintaining a Windows Server 2003 Network Infrastructure May 2004 Security + Certification Skills Active Directory, Air Force, basic, BI, business processes, Database Management, database, FSA, Functional, GUI, Instruction, JAVA, Local Area Network, LAN, Logistics, Managing, materials, access, Microsoft Certified, Microsoft Certified Systems Engineer, MCSE, Windows, 2000, enterprise, Network, Networks, organizational, policies, Program Management, Relational Databases, Risk Assessment, Standard Operation Procedure, SOP, Supervisor, Systems Analysis and Design, system integration, technician, telephones, troubleshooting, UNIX, Video, Vista, XML | HEALTHCARE | 748 |
DIRECTOR OF ENGINEERING Summary Director / Vice President of Operations, Engineering, & Supply Chain
Industries: Capital Goods Manufacturing, Gaming, & Technology
Consistent on time product launches during company's largest growth period
Successful implementations of lean factory methodology
SUMMARY
12 years manufacturing, operations, engineering, GSC, NPI/NPD, project management, ERP systems,
configuration management, data analytics, and business intelligence. Skilled at mixed model, cellular
production, lean factory, data-driven KPI's, for electromechanical manufacturing, with progressive increase in
leadership responsibility and a proven record of culture turnaround and team performance Highlights OMNEX, '16 High Performance Leadership Toolkit, '14 Crucial Conversations, VitalSmarts Inc. 12; Microsoft Project Management Essentials, '11 Microsoft SharePoint Essentials, '10 Technology Skills AutoCAD, Siemens PLM, SolidWorks PDM Tableau, PowerBI, Cognos, TM1 MS Access, Project, Visio, SharePoint Designer JIRA, Confluence MS Dynamics AX & GP, Epicor Published Inventor - USPTO #8,684,847, commercialized $1m revenue per year Experience Director of Engineering , 01/2004 to 01/2016 Company Name － City , State Capital goods manufacturer, software developer for hospitality & gaming, $1b sales, 3k employees
Major customers: Las Vegas Sands, MGM Resorts, Caesars Entertainment, Wynn Resorts, Boyd Gaming
'14 - '16 Director of Manufacturing Engineering (Operations Engineering)
Reported to VP Operations, 3 direct report teams, 15 indirect engineers, analysts and technicians
Directed all product launches, training, system controls, capital equipment, and product compliance
Administered strategic planning and management of department P&L, OPEX $5m and CAPEX $2m
Key Contributions & Accomplishments. Product Launch output doubled YOY, matching quality & on time delivery, with same resources and
multiple supplier sites in East Asia and Latin America, achieved through greater process rigor - design
and process FMEA for past 3 product cycles, and instituted project MIS for global reporting. Presented
semi-annually to BoD, ELT, and Investors/Analysts on NPI/NPD strategies and initiatives. Lean Manufacturing implemented saving $200k (5%) inventory, 15% increase production capacity,
directing kaizen lead events Operations-wide, redesigning production/warehouse to mixed-model one-
piece flow, reducing quality defects 95% YOY, all in 1/3 the same space. Customer Service quality level defects down from 65% to below 1%, developing real-time KPI's with
continuous feedback loop creating a new standard of service excellence. Employee Development & engagement increased 20% YOY, by coaching direct reports, mentoring
people leaders with a system of accountability, independent work ethic, and continuous improvement
'12 - '14 Senior Manager of Enterprise Resource Planning (Configuration Management)
Reported to , 6 direct reports, programmed and maintained all ERP system controls
for company operations, 1 million SKUs, 25k product orders and 50k service orders per year
Key Contributions & Accomplishments. Configuration Management expansion tripled product line support realizing additional $50m revenue,
utilizing 170 dimensions and 180,000 total variables
Cole S. Grundstedt - Page 2 [email protected]. 1 (702) 353-0976. Order Fulfillment system streamlined increasing quarterly direct sales 16%. Doubled output for
outgoing service orders, merging 2 enterprise systems & eliminating data redundancy. Business Intelligence forecasting solution developed, reducing inventory carrying costs by 20%,
increased customer quality by 60%, increased demand visibility 12-fold. Strategic Planning decision analysis led for global ERP core system migration budget of $10m
'09 - '12 Manager of New Product (Project Management & NPI/NPD)
Reported to , 5 direct reports, oversaw project managers liaising with engineering,
operations, & service departments, timely launch of new product, procedural training, & data distribution
Key Contributions & Accomplishments. Program Management partnership with Global Marketing accelerating NPI time-to-market by 70%. Industrial Engineering CMM program implemented reducing outages by 96%. Systems Management automation tracking program developed reducing service fulfillment 30%. Senior New Product Engineer, Manufacturing Engineer, and Project Manager , 01/2004 to 01/2009 Company Name － City , State Supplier quality defects
driven to 4-year low creating supplier scorecard, qualifying suppliers on 4 continents. Project managed
customized product for 3 corporate accounts earning $15m in sales. Production capacity increased 33%
by launching cellular production method using one-fifth the space. Performance Assessment Intern , 01/2002 to 01/2003 Company Name － City , State Data Center Network Engineer) - built & maintained 50 servers, 10
RAID5 disk arrays & three 20kVA UPS stacks, developing PM schedule for 85% downtime reduction. Education Master of Business Administration : Finance and Marketing , 09 University of Nevada Finance and Marketing Magna Cum Laude, top 5% of class Bachelor of Science : Industrial and Systems Engineering University of Southern California － City Industrial and Systems Engineering 4-time Dean's list Professional Affiliations Certified Project Management Professional (PMP)®, Project Management Institute (PMI) · Member Beta Gamma Sigma
Business Honor Society · Member IEEE Engineering Management Society · Member NESA National Eagle Scout Association
Professional training
DFMA, Design for Manufacturing and Assembly, OMNEX, '16 · GD&T, Geometric Dimensioning and Tolerancing, Skills AutoCAD, automation, budget, Business Intelligence, CMM, coaching, Cognos, Configuration Management, continuous improvement, Customer Service, decision analysis, delivery, dimensions, direct sales, directing, ERP, Enterprise Resource Planning, forecasting, Global Marketing, Industrial Engineering, inventory, Latin, Leadership, Lean Manufacturing, Director, market, mentoring, MS Access, MS Dynamics, Microsoft Project, Microsoft SharePoint, SharePoint, migration, MIS, enterprise, Network Engineer, PDM, PLM, Program Management, Project Management, quality, RAID5, real-time, reporting, sales, servers, Siemens, software developer, SolidWorks, strategic planning and management, Strategic Planning, Systems Management, Tableau, Employee Development, Visio | ENGINEERING | 1,741 |
ACCOUNTANT I Summary Flexible A ccountant who adapts seamlessly to constantly evolving accounting processes and technologies. Highlights Strong communication skills Effective time management Analytical reasoning Detail-oriented Account reconciliations Customer-oriented Flexible team player Superior research skills Experience Accountant I 08/2014 to Current Company Name City , State Set up new jobs and new hires in the Profitool accounting software. Prepare weekly invoices and perform research to resolve billing/payroll issues. Collect on aged receivables and report to management on a monthly basis. Perform reconciliation of accounts and make necessary entries and adjustments. Perform accounting analysis and conduct special accounting related projects at management's request. Examine accounting documents to verify completeness and conformance with specific accounting requirements. Trace and reconcile records of financial transactions. Check accounting transactions to ensure proper support documentation. Staff Accountant/General Accounting Supervisor 03/2011 to 08/2014 Company Name City , State Assisted billing department staff with error resolution and direction on new issues. Resolved pricing, quantity, and sales or fuels tax errors on invoices for customers. Responsible for all accounting aspects of the Arguindegui Oil Company II (AOC). Reconciled purchases clearing and outstanding bill of lading report with accounts payable and tied to the general ledger monthly. Assisted with and helped coordinate month-end ledger process. Performed monthly closing of purchase order, bill of lading, and sales order modules. Responsible for journalization of recurring entries, investigated and resolved miss-posted transactions, monitored and managed month-end accruals, and performed bank reconciliations. Reconciled fuel and product inventory. Prepared and submitted reviewed trial balance to Controller. Kept current buyer listing of Texas End-User and Agricultural Exemption Signed Statement numbers and verified that exempt purchaser's statements were on file and licenses were not expired. Identified and segregated total of exempt gallons sold to governmental agencies. Reconciled listings of exempt buyer gallons purchased with report from Sage MAS 200 ERP, and prepared/filed federal and state fuels tax report forms. Prepared and filed quarterly Texas Motor Fuel Transporter Report form. Prepared and filed Texas Sales and Use Tax Return. Provided satisfactory responses to external requests for data. Ensured AOC complied with tax and regulatory authorities. Produced monthly trend reports and ad hoc investigative analyses. Accounts Payable Clerk 12/2010 to 03/2011 Company Name City , State Reviewed/entered invoices and booked manual checks for all electronic transactions. Performed other duties such as filing and organizing supporting documentation for check runs. Tax Associate 12/2008 to 04/2011 Company Name City , State Prepared tax returns, processed Refund Anticipation Loans and Refund Anticipation Checks, and served customers. Associate Administrative Assistant 01/2009 to 10/2010 Company Name City , State Provided significant level of administrative support to the Mid Rio Grande Border Area Health Education Center (MRGB AHEC) Executive Director. Managed daily operations of the programs under the MRGB AHEC. Performed all functions of accounting which included payroll, payroll reports, accounts payable, accounts receivable, reconciling cash accounts, and preparing monthly financial statements by department, on a consolidated basis and on a budget basis. Performed grant accounting and prepared all grant reports in order for the organization to receive its grant funds. Assisted in monitoring budget. Compiled statistical and financial data for reports. Assisted in maintaining equipment inventory. Coordinated travel arrangements for staff. Maintained employee records. Administrative Assistant/Bookkeeper 08/2008 to 01/2009 Company Name City , State Responsible for input, maintenance, and reconciliation of all accounting systems and recordkeeping including budget, purchasing, personnel procedures/files, salary & fringe benefits, insurance, contracts, taxes, and revenue-producing activity. Work-Study Student Employee 09/2007 to 04/2008 Company Name City , State Fulfilled general office duties, worked with The Raiser's Edge 7 fund-raising software, assisted with preparations for events, and performed basic use of TAMUS' Financial Accounting Management Information System. Work-Study Student Employee 02/2004 to 05/2005 Company Name City , State Performed general office duties which included filing, making copies, answering phones, sending faxes, shredding, and assisted in the distribution of paychecks, etc. Education Master of Professional Accountancy : Accounting 12/15/2012 Texas A&M International University City , State Bachelor of Business Administration : Accounting 08/07/2008 Texas A&M International University City , State Languages Bilingual English/Spanish. Skills Microsoft Office Accounting Software: Sage MAS 200 ERP, Peachtree Complete Accounting, QuickBooks Pro, Profitool | ACCOUNTANT | 1,885 |
CONSTRUCTION WORKER Summary Hardworking shipping and receiving clerk familiar with all aspects of logistics, shipping and receiving and general warehouse operations. Highlights Logistics Shipping and receiving Punctual and reliable Detail oriented Adaptive team player Strong problem solver Multi-tasker Fluent in Spanish Experience Construction Worker October 2011 to Current Company Name － City , State Completed residential and commercial construction projects with minimal or no supervision. Retail Associate November 2012 to September 2013 Company Name － City , State Offered exceptional customer service to differentiate and promote the company brand. Balanced the needs of multiple customers in a fast-paced retail environment. Prevented store losses using awareness, attention to detail and integrity Facilitated quarterly physical inventory counts. Quality Assurance Clerk August 2006 to September 2011 Company Name － City , State Answered customers questions and addressed complaints in person and via phone. Resolved delivery issues for carriers, warehouses and customers. Documented pilfer and damaged inventory. Presented customers with bills, receipts and collected payments for shipments picked up. Organized and scanned inventory minimizing company loss. Monitored shipments to guarantee on-time delivery. Forwarded client-related quality and service issues to the appropriate manager for resolution. Package Handler August 2005 to August 2006 Company Name － City , State Worked at a rapid pace to meet tight deadlines. Cleared damaged items while loading freight. Redirected and organized outbound shipments. Operated powered pallet jacks and forklifts safely, with a 0% incident rate. Education High School Diploma : 2005 Moneta High School － City , State Skills Energetic work attitude, following directions, able to lift 75 lbs, organized, responsible, strong work ethic, dependable, reliable | CONSTRUCTION | 1,945 |
MANAGER- ADMINISTRATION & FACILITIES Executive Summary A motivated administrative professional seeking a position in a challenging environment. Over 8 years experience successfully providing administrative and secretarial support to the operational department. Proficient in a range of computer applications. Well-developed communication and customer service skills. Proven ability to efficiently plan and manage multiple assignments to meet tight deadlines. A proactive problem-solver who gets the job done." Core Qualifications Compensation/benefits administration Change management Inventory control Staff development Operations management Policy/program development Skilled negotiator Supervision and training Computer-savvy Travel administration Schedule management Self-starter Deadline-oriented Spreadsheet development Professional Experience Manager- Administration & Facilities January 2007 to January 2011 Company Name － City Responsible for managing all the travels & transport related official activities while maintaining the healthy work environment & discipline and handling various company vehicles. Coordinate for air travel & hotel bookings arrangements and conference hall bookings also travel arrangement of visa for official purpose as per requirement while accountable for boarding & lodging of Management Heads and guests Liaise with vendors for purchase orders, Vendor Reconciliation, invoices & agreements, ensuring timely payments. SAP knowledge in efficient inventory management and vendor management. Liaise with various authorities and departments for smooth commercial operations for shipment of good/material between outlets. Maintain & update the premise lease agreement in liaison with various Government agencies like - Electricity Office, Municipal office, Telecom office etc. Handle & oversee the Allocation of Workplace, Telecommunication, IT infrastructure & other regular necessities to the employees at the facility Responsible for maintaining hygienic surroundings by efficiently managing various branch operations activities. Coordinate Housekeeping and Security management services and activities with other departments and assuring that the staff follows established safety regulations in the use of equipment & supplies at all times. Maintain & control uniform needs for departmental staff. Requisite all supplies and equipment and maintains adequate inventory levels to provide a clean, safe and comfortable environment Up keep and maintenance of equipments and machines, scheduling of cleaning shift wise, maintaining the visual appearance and aesthetic décor of the premises, problem resolution, job safety practices etc Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties. Complete Event management for all the meetings and conferences and internal event of the Organization, Accountable for all the utilities & maintenance of office furniture including procurement of office furniture & equipments, various outsourced services like Security Services, Printers, Stationery Suppliers, Electrician, Water Suppliers and Travel Agents etc. Assistant Manager January 2006 to January 2007 Company Name － City Independently handled the overall functional management for Food and Beverage outlet & implemented strict measures in customer care procedures to optimize guest satisfaction & retention. Ensured specific control on maintenance of best practices in service and hygiene while liaising with chef for the Menu planning, Menu selection- seasonal and on festivals based on customer reviews. Responsible for service satisfaction to variety of guests from diverse backgrounds and successful maintenance of international standards and utmost commitment to my work. Handled guest relationship, planning and executing the operations to ensure quality service, managing guest requests, complaints and feedbacks and displaying cordial attitude towards them for referral & repeat business to enhance profitability; achieved a high guest satisfaction indices score. Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Successfully established effective systems for record retention by creating database for daily correspondence tracking. Training & Administration Manager January 2004 to January 2006 Company Name － City Analyzed each department's training needs and developed new training programs based on the analysis.Designed training modules that implemented strategic business practices and organizational behavior training concepts Designed and developed training and development programs based on both the organization's and the individual's needs. Considered the costs of planned programs and kept within budgets. Worked in a team to produce programs that were satisfactory to all relevant parties in the organization, such as line managers, accountants and senior managers at board level. Devised individual learning plans. Produced training materials for in-house courses. Assisted in managing the delivery of training and development programs. Ensured that statutory training requirements were met. Evaluated training and development programs. Helped line managers and trainers to solve specific training problems, both on a one-to-one basis and in groups. Develop the use of alternative learning methods in practice such as coaching, e learning, clinical supervisor, shadowing to support the workforce development benchmark Independently handled the overall functional management for Food and Beverage outlet & implemented strict measures in customer care procedures to optimize guest satisfaction & retention. Ensured specific control on maintenance of best practices in service and hygiene while liaising with chef for the Menu planning, Menu selection- seasonal and on festivals based on customer reviews Responsible for service satisfaction to variety of guests from diverse backgrounds and successful maintenance of international standards and utmost commitment to my work. Handled guest relationship, planning and executing the operations to ensure quality service, managing guest requests, complaints and feedbacks and displaying cordial attitude towards them for referral & repeat business to enhance profitability; achieved a high guest satisfaction indices score. Handling the housekeeping, general maintenance & formulating administrative policies. Arranging requirements such as transport facility, guest house, etc. handling out-sourced staff, suppliers, budget, equipment / materials and inventory control. Designing the Annual Budget which contains the entire expenses in General Admin, Infrastructure, repairs and maintenance for the financial year. Monitored training costs to maintain the training budget. Created testing and evaluation procedures.Effectively trained instructors and supervisors on techniques for managing employees.Maintained corporate responsibility by staying up-to-date with laws that affect human resource training programs. Designed electronic file systems and maintained electronic and paper files.Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Education BBM : Business Managment , 2000 MYSORE UNIVERSITY INDIA － City , State , India E commerce Skills Proven written and oral communication skills • Proficient in managing business correspondence • Ability to organize personal work priorities • Knowledge of filing and updating records • Ability to make travel and accommodation arrangements • Light bookkeeping knowledge • General office procedural knowhow • Ability to work independently and as part of a team • Ability to type at least 35 WPM • Excellent organizational skills • Expert in handling office equipment • Internet savvy with expertise in Microsoft Office • Excellent customer service orientation • Ability to research and analyze data effectively • Exceptional attention to detail and interpersonal skills • Strong ability to use standard business software and applications • Demonstrated ability to remain self motivated at all times • Able to manage stress • Flexible in working hours | BPO | 979 |
BUSINESS DEVELOPMENT REPRESENTATIVE Summary Dedicated Business Development Representative who is a detail-oriented self-starter and congenial salesperson who has excelled in closing percentages. Background in inside sales and customer service. Skills FCA Kain Automotive training (3 steps to digital success) Chrysler Certified Employee CRM training Highlights Seasoned in conflict resolution Strong organizational skills Energetic work attitude Adaptive team player Telephone inquiries specialist Multi-line phone talent Exceptional communication skills Excellent time management Leadership abilities Quick Learner Experience Company Name City , State Business Development Representative 07/2016 to 10/2016 Answered customers' questions regarding products, prices and availability. Emphasized product features based on analysis of customers' needs. Responded to all customer inquiries in a timely manner. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions. Company Name City , State Internet & Social Media Manager 12/2015 to 07/2016 Answer customers' questions about products, prices, availability, product uses, and credit terms. Recommend products to customers, based on customers' needs and interests. Consult with clients after sales or contract signings to resolve problems and to provide ongoing support. Create and publish gravitating posts on various social media forums (Facebook, Twitter, Instagram, etc.). Respond promptly to all reviews regarding the company. Compose and send compelling email blasts weekly to generate business. Conduct weekly meetings discussing current sales percentages of the Business Development Department. Update information on the company website frequently. Company Name City , State Manager 10/2014 to 04/2015 Trained new employees and brought them up to the restaurant standards. Finished all tasks in a timely manner. Oversaw all customer complaints and assist the problem correctly for the best benefit of the customer and the store. Company Name City , State Server & Lead Bartender 04/2012 to 07/2015 Provided excellent customer service. Worked closely with other servers and kitchen staff to ensure that the restaurant runs efficiently. | BUSINESS-DEVELOPMENT | 567 |
SALES Career Overview Executive Assistant who is skilled at multi-tasking and maintaining a strong attention to detail. Employs professionalism and superior communication skills to meet client and company needs. Skill Highlights Time management Meticulous attention to detail Microsoft Office proficiency Invoice processing Travel administration Scheduling Self-starter Meeting planning Core Accomplishments Calendaring Planned all meetings and travel for CEO. Scheduling Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork. Process Improvement Oversaw implementation of new phone system which resulted in more cost-effective service. Research Investigated any necessary information for proper billing for insurance companies, patients and DMEs such as proper billing codes. Data Organization Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions. Multitasking Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Administration Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Reporting Maintained status reports to provide management with updated information for client projects. Planning Arranged, scheduled and coordinated all logistics and travel itineraries for staff of 10 employees. Ensured staff was equipped with all necessary supplies and collateral for long distance travel. Formally recognized for playing an instrumental role in the implementation of cost savings measures. Experience Sales October 2014 to Current Company Name － City , State Coordinated customer facing webinars, including developing relationships with vendors, tracking customer attendance and post-webinar follow-up. Freelance January 2014 to Current Company Name － City , State Arranged appropriate travel, visas, agendas, necessary contacts and country information.Maintained and coordinated executive and senior management vacation, day-to-day meeting and travel schedules.Wrote and distributed meeting minutes to appropriate individuals.Coordinated customer facing webinars, including developing relationships with vendors, tracking customer attendance and post-webinar follow-up.Managed desktop publishing and proposal and memo typing. Executive Assistant
Executive Assistant February 2011 to July 2013 Company Name － City , State Sole assistant for Eastern half of North America Highly versed in linguistics, strategic writing and language. Composed marketing documentation in addition to territory-wide email Prepared and processed expense reports, enforced mandatory budget policies for sales account managers Simultaneously managed calendars of numerous executives Booked travel, both international & domestic Managed facility logistics, vendor maintenance Managed training classes ranging from 5 to 50 guests for McAfee's New York City office Staffed conferences held at the Jacob Javitz center in New York City as well as Las Vegas' boutique hotel The Venetian Planned and attended quarterly reviews in five regions across North America. Human Resources representative for New York City; conceptualized and placed into action a uniform on- boarding manual Fully versed in sales and operational data, forecasting Assisted, and more importantly was trusted, in details of personal matters. Designed PowerPoint presentations for monthly divisional meetings with top-level executives. Scheduled Board of Directors meetings and assisted with meeting materials and agendas. Maintained and coordinated executive and senior management vacation, day-to-day meeting and travel schedules. Collaborated with other administrative team members, human resources and the finance department on special projects and events. Provided logistical support to visiting executives in coordination with other Executive Assistants. Coordinated customer facing webinars, including developing relationships with vendors, tracking customer attendance and post-webinar follow-up. Created and maintained computer- and paper-based filing and organization systems for records, reports and documents. Investigated issues and problems and drafted responses to urgent requests. Served as Executive Assistant to the national sales manager, marketing manager and senior product managers. Initiated and updated yearly dealer agreements and dealer applications. Approved travel expenses and reimbursement requests. Arranged appropriate travel, visas, agendas, necessary contacts and country information. Supervisor June 2006 to February 2011 Company Name － City , State Oversaw staff ranging from 2-10 employees per shift Observed established trends to market purposefully, divided sales into micro-segments, in order to increase RTD sales Utilized revenue data along with environmental factors as primary source of research based upon direct contact with consumers. Education Bachelor's : Anthropology Hunter College － City , State Emphasis in Linguistics Skills Microsoft Office Suite, Calendaring, Critical Thinking, Travel Arrangements Additional Information LINKS http://www.linkedin.com/in/rachellascalla | SALES | 1,017 |
CORPORATE ACCOUNTANT Summary I am a highly motivated, hardworking College Graduate with hands on experiences in daily accounting practices looking to obtain a position with a company where I can utilize my analytical abilities and professional skills acquired through academic preparation and work experience. I am an accounting professional recognized for my self-starting abilities and skilled in regulatory reporting,accounting operations and tax accounting. I am matriculate, results-oriented and solution-focused individual with great motivational and leadership qualities that work extremely well under pressure in a team setting as well as on my own. Areas of personal strengths include but are not limited to: Highlights Organizational Skills Communication Skills Time Mgmt. Skills Great Motivator Analytical Abilities Reliable Delegation of Duties Multitasking Abilities Work Ethics Problem Solver Prioritizing Ability Self Starter Punctual SAP Microsoft Great Plains QuickBooks Microsoft Outlook Familiarity Microsoft Access Knowledge Analytical reasoning Financial statement analysis Strength in regulatory reporting Compliance testing knowledge Understands foreign tax reporting Budget forecasting expertise Account reconciliation expert Complex problem solving Strong organizational skills SEC and call reporting proficiency General ledger accounting Superior research skills Flexible team player Advanced computer proficiency In depth familiarity with Microsoft Excel Microsoft Word Proficiency Microsoft Power Point Microsoft Publisher Knowledge Experience Company Name City , State Corporate Accountant 04/2013 Prepare accurate and timely financial statements and supporting financial information. Prepare daily journal entries and general ledger account reconciliations. Prepare and analyze monthly/quarterly/annual financial statements and management reports accurately and in a timely manner. Record and maintain fixed asset purchases and applicable depreciation and amortization schedules. Prepare variance analysis to budget and forecast. Support in compilation of annual and periodic budget information. Prepare and maintain in good standings and according to GAAP standards various marketing schedules in various currencies. Review, code and process employee expense report in multiple countries and currencies. Assist in meeting Tax Compliance including, Annual Corporate Tax Filings and Regulatory Local and International Certifications. Prepare and reconcile monthly Goods and Services entries. Reconcile all corporate banking transactions. Complete monthly cash flow analysis. Perform daily routines and month end procedures. Respond to various queries and requests from external/internal auditors. Ensure GAAP are being applied appropriately. Prepare timely and accurate Net Assets Values, yields, distributions, and other fund accounting outputs for subsequent review. Prepare intercompany netting (off-set warrants) for the affiliate companies. Record accurately, and in accordance of the department policies and procedures, such accounting records as securities positions, corporate actions related, and journal entries. Reconcile various accounts, or review reconciliations prepared by others, and promptly researching and correct any variances. Identify exceptions and problems affecting accounting records and prices, efficiently communicating same to management, and actively assisting in their proper resolutions. Assist, as assigned, in preparing audit schedules, compliance reports, N-SARs, tax returns, financial statements, or other reports. Write detailed reports periodically to management on company activities and other related issues. Research, as assigned, certain assets in fund portfolios for the purpose of ensuring proper accounting treatment (such as the nature of the distributions, original issue discounts, and international valuations) and compliance with SEC, tax, and prospectus restrictions and limitations. Institutional accountings processes also include preparing, reconciling, and distributing entity reports to/from marketing, separate custodians and investment management. Company Name City , State Accountant 05/2011 Responsible for the preparation of financial statements for owners review, company partners and investors, as well as outside auditors. Perform monthly analysis of general ledger account activity;record journal entries and accruals, calculate variances to forecast future trends in the market; perform reconciliation of various accounts, fixed asset administration and depreciation expense allocation; record various employee benefit accounting. Supervision of accounts payable process and accounts receivable billing process, Payroll input and reviews to outside payroll vendor. Provide tax compliance support as needed for various government and state reporting agencies - CAT and Sales and Use Tax. Maintenance of various spreadsheets to support financial transactions and analysis and verification of various business related expenses. Bank and credit cards reconciliations and various treasury functions, including bank liaison and cash flow management between various bank accounts. Employee reimbursements and allocations. Assist in preparation of audit papers for year end audits with outside auditors. Participate in the annual budget preparation for the Company and interim forecasting. Respond to internal employee and external customer requests as appropriate. Assist in executing company policies and compliance procedures. Other accounting duties or supervision of duties as assigned. Company Name City , State Senior Accountant 07/2012 to 04/2013 Record daily field reports and timesheets data, and compare job cost budget to actuals. Prepare quotes, proposals, estimates and comparisons of cost due to material differences, prepare monthly billings based on percentage completed, invoice preparation, post payments, prepare, submit time and material invoices, make billing, collection calls, manage accounts receivable aging - track billings, report projected weekly cash receipts, report status on overdue accounts - track and replenish inventory, obtain management signatures on progress, lien wavers and submit them to customers, resolve account discrepancies, prepare bank deposits, manage retention billing and follow-up. Process invoices for payment - match invoices to POs and packing slips, research, reconcile information to resolve variances, enter approved payables, prepare, run and match checks, sort and file paid invoices, reconcile purchase card transactions and reimbursements on expense reports, manage reimbursements and pay in accordance to the company's policies, prepare manual checks as needed, monitor and reconcile monthly statements, maintain vendor records, prepare and process tax payments, make 401(k), insurance and various employee benefit deposits online on a weekly basis. Process weekly payroll for both office and field employees, including payroll data gathering, verification and input based on time sheets, daily field reports, GPS trackers, payroll deduction authorizations, field travel authorizations, related records; manage garnishment deductions and payments; ensure payment of prevailing wage rates; maintain records, debit pay for miscellaneous payments and expenses; review computed wages; make corrections and ensure accuracy of payroll; prepare and issue checks; make direct deposits; upload SafePay files to the bank; report payroll to contractors as required per individual contracts; record changes affecting net wages like exemptions, insurance coverage, 401(k), and loan payments for individual employees to update master records. Make miscellaneous accounting software entries; input adjusting journal entries; prepare monthly sales tax and deposit reports; record, track, reconcile material inventories; prepare month end and assist in year end closing process as needed; assist with special projects, analyze accounts receivable as needed and provide support for ongoing operations as requested. Company Name City , State Accounts Payable Controller 08/2010 to 07/2012 Responsible for overseeing the accounts payable department and ultimately responsible for the efficiency, accuracy and payment off all companies' invoices in a timely fashion and in according to company policies. Main duties were but not limited to ensuring the smooth running of the Accounts Payable department, obtainment of approvals, transaction coding and recording in accounting system, various payments processing through checks, EFTs and/or wires. Various accounts reconciliations and monitoring of those on monthly basis, ensure that Accounts Payable team members are replying to all queries in a timely manner and that all queries are resolved correctly and efficiently, weekly performance of detailed analysis on accounts by vendors, entities and types of payment, performance of the month end closing process and reconciliation on the ledgers. In the course of daily operations the maintenance of excellent working relationship with external suppliers, contractors, store managers, regional managers and board directors. Provide day to day support to various departments such as General Ledger, Taxation, Compliance, Legal and Regulatory Department. Prepare yearly reports for senior management's review, motivate and lead the team, innovate and develop processes and efficiencies for the education of newer team members as well as for the guidance of longer term team members, performance management of staff and monthly and yearly appraisals. Education MBA : Masters of Business Administration Ashworth College , City , State , US Summa Cum Laude Bachelor of Science : Business Management Penn Foster College , City , State , US Summa Cum Laude Listed on The Dean's List of Top 20 Highest Scored Students of All Times Associate of Science : Accounting Penn Foster College , City , State , US Accomplishments Accounting Skills Operated computers programmed with accounting software to record, store, and analyze information. Formally recognized for excellence achieved in financial analysis, budgeting and forecasting. General Ledger Skills Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions. Accounting Reviews Conducted detailed technical and analytical review of federal/state corporate, partnership and S corporation tax returns, FAS 109 provisions, and quarterly estimates prepared by associates. Skills Account Management, Account Reconciliations, Account Analysis, Accruals, Audit, Billing, Budgeting, Budget Preparation, Cash Flows, Monthly Closings, Invoice Coding, Contract Execution, Corporate Tax Processing, Cost Reporting, Daily Accounting, Expense Report Review and Coding, Financial Statements Preparation, Fixed Asset, Forecasting, Fund Accounting, GAAP intimate familiarity, General Ledger Accounting, Income Tax Preparation, Inventory, Invoicing, Cost Reporting, Journal Entries, Liaise between Departments, Monthly Sales Analysis, Payables Recognition, Payments Processing, Payroll Processing and Allocation, Performance Management, Point of Sale Analysis, Post Payments, Process Invoices, Revenue Recognition and Recording, Sales Recognition and Recording, Sales Tax Calculation and Filing, Tax Compliance, Tax Returns, Variance Analysis | ACCOUNTANT | 1,868 |
PURCHASER / PRODUCTION COORDINATOR Professional Profile Productive, quality oriented professional eager to contribute comprehensive skills toward actively supporting a progressive organization as a key team member.
Featured Skills x Expedite / AOG / Logistics
x Customer Service
x Finance / Accounting
x Sales
x Purchasing
x Inventory Control
x Stores / Warehouse
x Management
x Shipping
x Receiving
x Bookkeeping Ability to act independently to determine methods and procedures on new assignments.
* Ability to respond consistently with a high degree of initiative to resolve issues or complex problems that may arise.
* Ability to maintain positive company image and brand.
* Ability to perform work accurately and thoroughly.
* Efficient organization and time-management skills.
* Ability to prioritize tasks and meet deadlines.
* A courteous and professional demeanor.
* Strong negotiation skills
* Ability to work well under pressure
* Intermediate to advanced computer skills. Proficient with MS Office suite and other work-related software.
Additional
Comments I have been working in the Aviation industry for 12 years now and bring with me a total on 15 years of experience that makes me a well-seasoned professional. I bring with me experience of working with commercial, military, charter, and prototype aircraft. I am experienced and knowledgeable with Boeing, Airbus, Bombardier, Dornier, and Lockheed and have proven myself to be both versatile when working with various aircraft makes & customers. Experience January 2011 to Current Company Name City , State Purchaser / Production Coordinator My journey at Flightstar began with production coordinating, where I was responsible for interfacing with leads, project managers, and customer representatives regarding aircraft documentation, parts status, and any problems that may affect the delivery schedule. In this position I was responsible for aircraft paperwork and work cards during the maintenance visits. I worked one on one with purchasing to ensure the proper communication of parts that could affect aircraft delivery and help expedite these parts as necessary. When services were required either in house or items being sent out for any kind of testing or repair, I would provide complete and accurate paperwork to purchasing. Daily reporting of parts statuses, man hours, and aircraft schedule was a daily task. Being a coordinator first and already having experience in purchasing made my transition to a buyer smooth since I could now work more closely with the coordinators with each of us able to support one another better with part status updates and any paperwork issues. Like coordinators I have to interface with leads, project managers, and customer representatives. In addition I have to communicate between various departments at FAS such accounting to make sure that material is paid and billed accurately as well as quality to make sure that the parts purchase are up to standard and come from an approved source. Being on both sides of the fence I know see that coordinators spend more time corresponding between the different areas of the job where buyers spend more time on parts themselves. Purchasers are responsible for every part purchased or requested and Have the sole responsibility of resolving any materials needed. I have to not only purchase the parts but also validate the paperwork or trace is acceptable and legal. If it isn't, resolve any rejected parts by means of returns and credits. Buyers are responsible for expediting all orders and making sure that they are received as needed. We then report this information to the coordinators and project managers as necessary. Outside vendor interaction is a big part of purchasing and we have to form business relationships to effectively perform or duties. In addition I am responsible for meeting standards and performance metrics within the company to make that we are functioning at an industry standard to rise above the competition. Purchasing is also responsible for cost savings such engaging in supplier contracts and rebate programs. These savings of course benefits everyone on the company. Purchasers are a point of contact between FAS, suppliers, and customers regarding materials so effective communication and reporting is key in this position. February 2009 to December 2010 Company Name City , State Purchasing Clerk / Material Specialist Working with Vision Airlines included a lot of different responsibilities. Not only was I responsible for quoting and purchasing materials for both Aircraft and Stock, but also included Stores / Warehouse, Shipping, and Receiving responsibilities. Being a smaller Airline I work closely with the Executive staff as well as the owners of the company themselves. After receiving a Material Order Request, I would acquire the necessary quotes to find the best price and lead time available. If needed, get approval to proceed with the order. Coordinate and expedite the shipping and payment process to get the material where it needs to be in a timely manner. I would match invoice with purchase orders and track shipments to assure their arrival. Upon receipt of material, I then would verify proper certification of the material, receive into the system, and label as required. Once material is ready to be used, issue from the system to assure all records was correct. All of this required constant tracking using Excel, Word, and Adobe. I kept records of all transactions whether it was materials needing to be ordered, Purchase Orders themselves, Invoices needing to be paid, or items that that have already been received. As well as certifications and any other information requested from maintenance. If an item needed to be shipped I was responsible for the proper packaging, handling, and traceability to be done in a professional manner. As part of the AOG team I would be called on at any time to locate and facilitate the material where the urgent requirement may be. This involved having key information to acquire the material and coordinate with the proper logistics necessary. Also as a valued member of the material group I have represented the Airline at maintenance facilities to properly manage the material being ordered and used for an Aircraft. February 2005 to January 2009 Company Name City , State Purchasing Agent / Material Expeditor I started working as a Material Expeditor which required me to work closely with Purchasing, Maintenance, and the Airline. Being an Expeditor had responsibilities that could change day by day depending on what was required of me. I provided daily reports and expedited any material needed to keep the production process flowing efficiently. This meant coordinating the order and shipment process, as well as the actual delivery of the material. My responsibility as a Purchasing Agent is to find price and availability on material needed and then order and track for prompt shipment. This requires me to deal directly with the vendors and develop relationships for future business. I also retrieve any and all paperwork required, retrieving certification, submit any and all signatures necessary, and expedite the material in a timely fashion. Once I have received the material I then facilitate and expedite the flow of materials to and from various departments. I have worked with many different Airline companies as well as Military, which all have high and demanding standards to meet. With this job no two days are the same, it is a constant change with challenging obstacles. In addition to being a Buyer and Expeditor, I was responsible for doing spare Sales to sister and contract companies. This required the technique of verifying stock, quoting material, ensuring proper certification, and shipping. Between the three job functions I was constantly providing and coordinating AOG orders support. Clientlogic (DELL). Education 1/2010 Transportation Dangerous Goods
Development Group Training Certificate 8/2009 Vision Airlines Maintenance Indoctrination Course
Training Certificate 8/2009 Vision Airlines Reduced Vertical Separation Minimum Training Certificate (RVSM) 8/2008 Lake City Test of Basic Education (TABE) Community College Form 9, Level A, Score 12.9 12/2005 Federal Aviation Certificate of Training "Gold Award" Administration Maintenance Technicians Awards Program 5/2001 State of Florida High School Diploma Department of Education Skills accounting, Adobe, Basic, benefits, contracts, delivery, DELL, documentation, fashion, legal, logistics, materials, Excel, Word, packaging, Purchasing, quality, Receiving, reporting, requirement, Sales, Shipping, Transportation, Vision Additional Information Business reference known for 9 years. Linkedin Profile www.linkedin.com/in/johnchriskey | AVIATION | 2,447 |
TEACHER Professional Summary An experienced human resource training professional with demonstrated success in developing, delivering and evaluating, corporate training programs, 2+ years of work with newly developed tools for rapid e-learning development. Special skills in online training for a variety of audiences. Recognized for alignment of training solutions with business goals, management of project and people, process improvement, needs analysis and training evaluation. Core Qualifications Microsoft Words Outlook Internet PowerPoint ADDIE MODEL Microsoft Office Adobe Photoshop Audacity Sound Booth Moodle AdobeCS5 Captivate Adobe Premier Flash Blackboard 9.1 PeopleSoft Experience Company Name January 2013 to January 2016 Teacher City , State Performed regular classroom instruction based on a departmentalized third grade curriculum. Maintained a classroom environment conducive to learning. Conducted conferences with parents Monitored and evaluated student progress Developed curriculum; prepared goals and objectives; created lesson plans. Company Name January 2009 to January 2013 Instructional Designer City , State Designed\ developed training programs and curriculum. Digital learning technology. ADDIE Model training specialist. Administration workforce morale training specialist. Company Name January 2007 to January 2009 Employment, Training & Development Manager City , State Worked in a virtual environment, created blended learning solutions that helped move Circuit City Stores to an enthusiasm for e-learning. Learned a complex product and created face-to-face sales training materials on this product, delivering within a very short deadline. Recognized for the quality of the training material. Designed and implemented human resource and digital training programs for 350 employees. Using collaborative software, designed Web-based experiences for practicing and perfecting job skills. Company Name January 2000 to January 2007 Human Resource Generalist City , State Implement effective HR policies to ensure all practices are in compliance with labor and employment regulations.. Administered new employee orientation training. Increased employee retention above 90% by rigorously maintaining a positive work environment. Developed user friendly application forms and questionnaires to be used by the organization during staff recruiting and interviewing. Created a website with an embedded database and functionality to enable online recruitment for organization and reducing recruitment cost by 20%. Conducted several seminars for hospital employees to update them on employee benefits options. Company Name January 2003 to January 2005 Academic Advisor City , State Operations administrator. Student transcript/records review. Dynamic knowledge base of outstanding communication skills: report/proposal writing and person-to-person. Company Name January 2000 to January 2003 Fourth Grade Teacher City , State Lesson planning. Communication with parents, administration and colleagues. Student assessment. Company Name January 1998 to January 2000 Fourth Grade Teacher City , State Lesson planning. Communication with parents, administration& colleagues. Student assessment. Company Name January 1991 to September 2000 Human Resource Specialist City , State Invited 20 motivational speakers and industry experts to give lectures and speeches to employees on new industry standards and how to build confidence and morale in the workplace. Updated 100+ employee records and job assignment daily. Conducted several seminars for insurance employees to update them on employee benefit options. Arbitrate labor dispute in collaboration with the legal department. Education Walden University Diploma Instructional Design City , State Instructional Design Texas A&M University Master's Degree : Education City , State Education Texas A&M University Master's Degree : Training & Development City , State Training & Development Excelsior College Bachelor of Science : Liberal Arts City , State Liberal Arts University of the Virgin Islands Bachelor of Science : Business Management City , State Professional Affiliations American Society for Training and Development (ASTD) Association for Educational Communications and Technology (AECT) International Reading Association (IRA) National Academic Advising Association National Education Association (NEA) Skills Adobe Photoshop, Adobe Premier, Benefits, communication skills, conferences, Curriculum Development, Flash, Human Resource, instruction, Lesson planning, lesson plans, materials, Microsoft Office, office, Outlook, PowerPoint, Microsoft Words, needs assessment, PeopleSoft, progress, proposal writing, quality, sales training, Sound, supervisor, training material, training programs | TEACHER | 348 |
JS SALES REPRESENTATIVE-PSR Summary Customer-oriented, strategic-thinking Sales and Management Professional with over 10+ years of experience. Background in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Persuasive, self-motivated leadership professional with expertise in management and sales. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver. Skills Relationship selling Territory sales Sales closing Product management and pricing Product and service knowledge Post-sales support Territory growth Product merchandising Sales Forecasting Client account management Promotional planning Revenue growth Team building and leadership Brand management Working collaboratively Organizational and People skills Experience Company Name | City , State SALES REPRESENTATIVE-PSR 09/2013 - Current Recipient of the High Five Award for meeting sales and customer satisfaction targets; and for sustaining above average relationships between company and the customer. Identified customer needs to deliver relevant product solutions and promotions and meet target budgets. Placed orders and answered customer questions in-person, through email and over phone to maximize customer service. Fostered relationships with customers to expand customer base and retain business. Kept up-to-date with regional market and industry trends to optimize marketing and sales plans. Created and implemented store displays, promoting sales and growth. Demonstrated product features to align with customer needs. Created successful strategies to develop and expand customer sales. Contacted new and existing customers to outline benefits of products. Improved profitability and developed pipeline using multiple marketing channels and sales strategies. Maximized efficiency and time management by effectively planning and organizing client routes within territory. Monitored customer order process and addressed customer issues. Prepared and processed contracts and order forms for new and existing customers. Company Name | City , State BEVERAGE MANAGER 01/2011 - 04/2015 Developed a well-organized beverage system and directed a highly experienced team consisting of 10 bartenders and approximately 30 servers to provide best hospitality experience to customers. Prepared appropriate staff schedules according to budgetary guidelines. Oversaw and maintained stock levels to serve high-quality products consistent with customer requirements. Demonstrated strong analytical and financial skills while maintaining budget, processing payroll, implementing cost controls, and evaluating income estimates, profit and loss statements, sales and labor flash reports. Improved staff productivity by conducting training on customer service, company policies, and safety practices. Created a healthy and secure environment for staff and guests through the enforcement of safety and sanitation standards. Retained remarkable service standards by hiring highly talented staff for all departments. Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience. Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions. Performed restaurant walk-throughs to gauge timeliness and excellent service quality. Company Name | City , State MERCHANDISER 01/2010 - 05/2013 Supported sales reps in establishing special promotional set-ups and providing compelling presentation of products. Drove sales and profitability goals by cultivating positive rapport with key store individuals and customers. Organized engaging front-facing displays to capture customer interest and drive revenue growth. Arranged items in favorable positions and areas of store to attract customers and optimize sales. Communicated and coordinated planogram execution with store management. Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations. Updated seasonal displays such as windows and mannequins to highlight current product lines. Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales. Company Name | City , State SALES ASSOCIATE 01/2010 - 11/2010 Identified customer requirements and suggested quality cellular devices by utilizing extensive product knowledge. Arranged sales floor and presented the store in visually appealing manner. Consistently met sales goals and ensured recurring business by nurturing long-term relationship with customers. Attained customer confidence by providing interactive, engaging and reassuring store experience. Maximized customer experience through prompt resolution of complaints or issues. Education and Training Morgan State University, Earl G. Graves School of Business | City BS in Hospitality & Business Management 05/2011 Completed coursework in Finance, Accounting and Marketing. The curriculum emphasizes managerial leadership and is designed to develop/prepare students with theoretical and applied business and hospitality knowledge, skills, values and attributes. Softball Team | SALES | 1,078 |
ACCOUNTANT Professional Summary Skills Work History 06/2012 to Current Accountant Company Name – City , State I have a practical knowledge and a thorough understanding of the principles, methods and theories, laws, regulations and directives of accounting. I provide training and accounting instruction to assistance in the application and compliance of generally accepted accounting principles and procedures relating to accounts payables, monthly reconciliation and disbursements. Review, verify and print cost and trust checks request daily for case files within the office and remotely to other regional office locations Prepare bank deposits for cash received and electronically deposited checks for several accounts remotely and prepared daily reports to account for funds Prepare monthly reports from several cost and trust accounts to include uploading bank reconciliations data into Great Plains accounting system and verify trial balances for the trust accounts reconciles to active files Assists with cash and other payment transactions when received from clients and employees Perform monthly reconciliation of petty cash and inventory analysis of check stocks Maintain, reconcile and monitor Accounts Payable vendors. This involves reviewing, analyzing and processing invoices and statements for accuracy and ensure that approved charges are paid promptly within specified timeframe Provide customer services to all internal and external customers and acted as focus point/liaison to resolve vendor issues Track daily transactions of funds via wire, checks and cash incoming or outgoing from several foreclosure and attorney cost and foreclosure and attorney trust accounts I make recommendations to resolve conflicts between the vendor's records and the accounting records to management. Assists on several other accounting projects as required with minimum supervision 07/2007 to 09/2011 Accountant Company Name – City , State Supervisor, Kelley Van Horn, (703)878-2222; Hrs. per week: 40. Validated a variety of accounting data that is entered into schedules and accounts; I apply appropriate accounting techniques and standard practices when entering, tracking, analyzing, reconciling and reporting on assigned customer's accounts of responsibility Processed and maintain accurate accounts payable, customer records and process payroll Assisted with monthly account payable closing procedures and processes, including accurate recording of financial data and comparison analysis Processed and complete end of the month bank reconciliations and research statements and prior payments Assisted the manager to ensure accurate and timely closing of the general ledger and provided requested information and analysis; maintained and recorded journal entries Provided accurate weekly updates regarding client's cash flow and financial positioning Prepared Time and Management, Firm, Fixed, Pricing and Cost Plus Fixed Fee invoices for government contractor's and monitored the collection of AR funds Entered/reviewed timesheets to be processed for payroll Created payroll, review wages and issued payroll checks via transmitting direct deposit ACH files to banks, transmitting through QuickBooks Intuit or mailing paychecks Prepared and processed payroll tax filings, garnishments, and retirement payments timely. 05/2005 to 06/2007 Staff Accountant Company Name – City , State Supervisor, Eva Haynes, (703) 341-5083; Hrs. per week: 40, Reviewed and analyzed vendor bills and employee expense reports for accuracy and entered data into Great Plains accounting system to be tracked and paid timely Verified that expenditures follow the policies for purchasing and travel; ensured that expenditures were recorded against the appropriate accounts and followed generally accepted accounting principles Verified that adequate budgeted funds were available for payments and scheduled the issuance of accounts payable checks Reviewed and analyzed detailed monthly expenditures reports for each department, prepared adjusting entries as required and audited reports for coding errors and duplicate payments Assisted in general ledger functions which include various journal entries, accounts payable and accounts receivable reconciliation of general ledger accounts at month-end closing Created a biweekly payroll report spreadsheet to review and analysis prior to sending payroll integration file to a third party management company Participate in year-end audit compilation; analyzed and interpreted actual versus budget variance reporting and forecasting Reconciled bank statements and matched supporting bank deposits and cash receipts related to monthly statements Managed the payment schedule for insurance and tax escrow accounts for twenty (20) properties. Education Completing MS : Accounting GPA: GPA: 4.0 Accounting GPA: 4.0 Enrolled at Walden University. Total Credit hours earned 15 of 30. 1 2005 BS : Business Administration University of Maryland University College - GPA: GPA: 3.2 Business Administration GPA: 3.2 1 2004 AA : Accounting University of Maryland University College - GPA: GPA: 3.3 Accounting GPA: 3.3 24 hours in Accounting, Total Credit hours earned semester: 60 of 60. 12 2013 TRAINING:
24 hours of Accounting. (Classes includes Accounting I & II, Intermediate Accounting I & II, Accounting Information Systems, Cost Accounting, Statistics, Accounting Taxation)
Legal and Ethical Issues in Accounting : Skills Accounting I, Accounting, Accountant, accounts payable, accounts payables, accounts receivable, AR, attorney, trial balance, bank reconciliations, budget, cash flow, closing, contracts, Cost Accounting, Credit, client, clients, customer services, EDI, email, filing, financial, focus, forecasting, functional, funds, general ledger, GL, government, Great Plains software, Great Plains accounting, Information Systems, instruction, insurance, inventory, Legal, Excel, MS Office applications, office, Outlook, PowerPoint, Word, payroll, Peachtree, policies, positioning, Pricing, processes, coding, purchasing, QuickBooks, reconciling, recording, reporting, research, spreadsheet, Statistics, Supervisor, supervision, tax, Typing, Work Flow, year-end | ACCOUNTANT | 1,825 |
INFORMATION TECHNOLOGY MANAGER / NETWORK ENGINEER Professional Overview A highly skilled and accomplished Information Technology Manager with over 16 years of expertise in planning, implementing and streamlining IT systems to ensure maximum customer satisfaction and business revenue. Strong leader with demonstrated ability to work effectively with individuals at all levels and in all functional areas. Exceptional communication and project management skills with the ability to successfully manage multiple priorities and assignments. Skills Platforms: Windows 2000, 2003 Server and Professional, Windows XP (Pro and Home), Win 3.11/95/98, Dos 6.22, Citrix ICA, MS Exchange 2000 Hardware: HP, IBM, Dell, and Intel Based Server and Desktop Platforms, Cisco 2500 Switches, Sonic Wall Hardware VPNs, HP Laser Jets, Toshiba E-310 Color Copier, Toshiba and Sony Laptops, Inter-tel Software: MS Office, Visio, Citrix Metaframe XP, Symantec: PC Anywhere, Ghost, Antivirus, Utilities, Win fax; McAfee Virus Scan, Adobe: Acrobat, Illustrator, Photoshop, Partition Magic, Adware, Spyware, Networking: TCP/IP, Wireless 802.11 a/b/g, DNS, WINS, DHCP Relevant Experience Information Technology Manager / Network Engineer Feb 2006 to Current Company Name － City , State Responsible for all day-to-day operations and functions of Wilkes & McHugh's six offices and 300 staff members. Currently lead a team of 6 IT professionals and Developers in the planning, upgrades, and implementation of IT systems, business applications, and development of new software tools. Work closely with the CIO and senior management to ensure business and technology objectives are aligned. Researched new technologies and calculated future needs to achieve accurate capacity planning. Negotiated hardware and software purchases and maintenance contracts. Dramatically reduced IT costs and maintenance by virtualizing the company's infrastructure using VMware. Reduced physical servers from 50 to 4 and streamlined disaster recovery processes. Planned and executed Active Directory domain migration from 2008 to 2012 R2. Coordinated the planning and migration to MPLS network for 8 sites, including upgrades of all routers, switches and network equipment. Increased speed and reliability of company email by migrating from Microsoft Exchange 2010 to 2016. Streamlined operations by designing new Citrix infrastructure using Netscaler load balancers to ensure better speed and connectivity with less downtime for remote offices. Led the planning and implementation of Disaster Recovery site in Atlanta. Created company's first comprehensive business continuity plan and tested with success. Installed and configuring Barracuda Spam & Virus Firewalls resulting in the reduction of Spam by 40%. Enforced security policies, managed, monitored and updated spam filtering, Virus and Malware prevention systems. Reduced desktop & application deployment times by 60% by designing and implementing Microsoft's System Center Configuration Manager. Conducted training on internal systems, local procedures and other technical subjects for company employees. Coordinate with external technology vendors, internal staff members, and third-party consultants Network Engineer Sep 2003 to Jan 2006 Company Name － City , State Administered and managed a Windows 2003 server network environment. Responsible for all LAN and WAN duties of local and remote Networks. Acted as a technical consultant for our clients and for various IT projects. Provide End-User Support for Windows XP and 2000 Operating Systems. Installed and implemented Exchange 2003 mail server. Implemented Server and Desktop security using Mcafee Enterprise and ePolicy Orchestrator. Installed and configured Web servers, FTP servers, and POP3 mail servers. Manage Cisco 1900 Switches and 2600 Routers. Configured VPN Remote Access for users. Implemented software, Domain policies, patches and upgrades using Group Policy and SUS. Trained new employees in Systems Administration and Web development. Network Support Technician Jan 2003 to Aug 2003 Company Name － City Provided network and desktop support to over 800 users Provided technical support to all offices of the S.B.A. Domain Supported the Help Desk using Help Star software Troubleshooting of Windows 98 and 2000 Desktop Computers Implemented Group Policy Objects to control desktop environment and security Performed Hardware and Software upgrades and replacements Performed installations and troubleshooting of MS Office Suite Managed users, computers, and Organizational Units through Active Directory Created disc images of desktop and notebook computers using Norton Ghost Troubleshooting and repairs of Laser Printers and Copy Machines. Education Bachelor of Science , Management Information Systems University of Maryland University College － City , State Certifications: Microsoft Certified Technology Specialist 2008 (MCTS 2008) Citrix Certified Administrator (CCA) Information Systems Management Certificate Project Management Certificate | INFORMATION-TECHNOLOGY | 300 |
SALES Summary OFFICE & CUSTOMER SERVICE EXPERIENCED Reliable Dynamic Responsible Strong Problem Solving Skills Organized Summary Of Qualifications Dedicated and self-motivated individual offering a great background in office environment, with hands-on experience in quality customer service. Able to produce results above client and employer expectation. Excellent communication, organization and time management skills. Strong multi-tasking abilities, needing little or no supervision. Work well both independently and as a contributing member of the team. Proficient in Microsoft Office Suite and the Internet. Enthusiastic Personal Assistant who is a fast learner and can deliver results quickly.Energetic, motivated assistant who is highly organized and skilled at balancing the needs of clients in both personal and professional capacities.Accurate, assertive and adaptable Personal Assistant who can effectively multi-task in challenging situations and meet critical deadlines.Outstanding Personal Assistant driven to provide excellent support to busy business professionals with little guidance. Expert in Excel functions and multi-tasking. Highlights Database Facsimile Filing Inventory Materials Mail Money Office machines Photocopiers Pricing and sales Scanners Telephones and voice mail. Experience Sales Mar 2015 to Current Company Name － City , State Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Provided cross training to 3 staff members. Recommended and helped customers select merchandise based on their needs. Exchanged returned merchandise for customers quickly and efficiently. Confirmed that appropriate changes were made to resolve customers' problems. Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates. Informed customers about sales and promotions in a friendly and engaging manner. Processed up to 14 customer sales per day. Trained new employees on company customer service policies and service level standards. Sales Consultant Jan 2014 to Mar 2015 Company Name － City , State Communicate with customers, employees, and other individuals to answer questions, receive and distribute money, and address complaints. Ensure customer satisfaction and receive numerous compliments for my customer service daily. Stock and clean all supplies, Inform customers of all sales and pricing along with information regarding all products. Close register. Stand on feet for long periods of time. Answered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Educated customers on product and service offerings. Kept the showroom clean and maintained neat, orderly product displays. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Communicated information to customers about product quality, value and style. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Built and maintained effective relationships with peers and upper management. Attended team meetings each month to voice concerns and offer constructive feedback to others. Team Member Jan 2013 to Jan 2014 Company Name － City , State Communicate with customers, employees, and other individuals to answer questions, take orders, and address complaints. Handle large amounts of cash throughout the day. Ensure customer satisfaction and receive numerous compliments for my customer service daily. Do prep work and stock supplies. Sanitize and keep cleanliness in order. Close register, and dining area. Sweep, mop and stock for next shift. Stand on feet for a long amount of time. Office Clerk Jan 2012 to Jan 2013 Company Name － City , State Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints. Answer telephones, direct calls, and take messages. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Handled incoming and outgoing correspondence, including mail, email and faxes. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Compute, record and proofread data and other information, such as records. Maintain and update filing, inventory, mailing, and database systems, either manually or using a compute. Open, sort, and route incoming mail, and prepare outgoing mail. Review files, records, and other documents to obtain information to respond to requests. Deliver messages and run errands. Inventory andother materials, supplies, and services. Screened telephone calls and inquiries and directed them as appropriate. Devised and maintained office systems to efficiently deal with paper flow. Created expense reports using Microsoft Excel spreadsheets. Typed documents, updated websites and compiled information for meetings. Conducted extensive online and phone research. Education High School Diploma 2014 Gateway High School － City , State Languages Fluent in Spanish Report writing Skills Business correspondence, Excellent communication, customer
satisfaction, Customer satisfaction, customer
service, Customer service, Database, email, expense reports, fast, faxes, Facsimile, Filing, Inventory, listening, mailing, Materials, meetings, Microsoft Excel, Mail, Money, office, neat, next, Office machines, Photocopiers, Pricing, quality, Report writing, research, retail, sales, Scanners, Fluent in Spanish, spreadsheets, take messages, team player, telephone, Telephones, phone, phone etiquette, typing speed, voice mail, websites | SALES | 1,005 |
FINANCIAL EDITOR ASSISTANT Summary Strong motivated graduate student who's pursuing master's degree in Finance. Seeking an entry level internship in financial area that can utilize financial analysis skills and enhance practical experience. Honest, persistent, adaptable, and a quick learner. Passion in financial analysis and financial service related works. Highlights Financial modeling Superior time management Self-motivated professional Advanced computer proficiency (both PC and Mac) MS Office Suite Sales and marketing Quick learner Experience Financial Editor Assistant 10/2013 to 01/2014 Company Name City , State Analyzed
the public opinion by follow-up and study abroad macroeconomic
situation Sorted the
context of major events in domestic and international Explored
historical data and related data of the specified topic then implemented
preliminary analysis under the guidance of research director Customer Manager Assistant 06/2013 to 09/2013 Company Name City , State Researched beneficial financing opportunities and made recommendations to customers Assisted in created release and project plans and established stakeholder expectations Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives. Customer Manager Assistant 03/2013 to 06/2013 Company Name City , State Assisted customers with complex loan application and s orted an average of $1 million mortgage loan applicants per month Performed daily maintenance of the loan applicant database Assisted in analyzing applicants' financial status, credit and property evaluation to determine feasibility of granting loans Assisted in writing financial analysis reports of commercial real estate, borrower's financial statements, lease reviews and market research Accounting Assistant 09/2012 to 01/2013 Company Name City , State Assisted in performing debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions District Manager(Part-Time) 10/2010 to 10/2011 Company Name City , State Identified prospective customers and performed an average of 20 visits per day Planned and executed regional sales improvements, updating the company's approach to marketing, presentations and territory establishment Managed a regional sales staff of 30 members. Accomplished quarterly sales task of nearly 5,000 items, ranking top one in seven districts of the city Education Master of Science : Finance June 2016 Illinois Institute of Technology City , State , US GPA: Recipient, Stuart School of Business Merit-Based Scholarship Coursework in Math
with Financial Application, Statistical
Analyze in Financial Markets, Financial Modeling, Valuation/Portfolio
Management, Futures/Option/OTC Derivatives, Financial Statement Analysis Bachelor of Science : International Economics and Trade 2014 Central South University of Forestry and Technology (CSUFT) City , State , China GPA: Recipient, Honor Scholarship *top 8%* Coursework in Micro & Macro Economics, International Finance, Business Accounting, Financial Budget, International Marketing, International Business Skills Language: Proficient in Chinese, Fluent in English Office: Microsoft
Word, Excel, PowerPoint, Prezi Programming: VBA Additional Information Stuart Investment
Group of Illinois Institute of Technology Member
Chicago, IL. Oct. 2014 – Now Executed
research and calculation on promising stock to pitch to investors America Society for
public administration 2015 Annual Conference Volunteer Registration
Desk & Reporter
Chicago, IL. Mar. 2015 Confirmed attendees' registration and c hecked daily messages and updated messages
about conference Composed more than 500 word summary of the major
events and activities of the conference day Recorded sessions and obtained video
testimonials from attendees AIESEC Member Chang Sha, China. Oct.2012 – Mar.2013 Recommend outstanding international candidates
of internship to enterprises in Hunan Established cooperation relationship with 15
companies ‘Torch of
heart' Public Project Promoter Chang Sha, China. Jul.2012 – May.2014 Established program and got sponsorship from government and associations Implemented program among 17 universities and recruited over 120 university students volunteers Established connection with 6 schools in poor
areas Student Union of
Central South University of Forestry and Technology Vice President
Chang Sha, China. Apr.2011 – Apr.2013 Managed two departments. Guided the two
departments planed, ,conducted and advertised a series of program, such as Civic
party; Sports competition; Debate competition etc. Awarded as one of the Best Student Union among
21 competitors in university | BANKING | 2,236 |
MANUFACTURING TECHNICIAN OPS COORDINATOR Professional Summary To apply my current education to obtain placement in an agency that provides services to clients who are seeking treatment for substance use/abuse, Intimate Partner Violence , and PTSD. Professional Experience 04/2017 to 01/2015 Company Name Volunteered at Albuquerque Fashion Week. I worked in a booth that displayed business like clothes and shoes for homeless women and men to reintegrate them into the workforce. Walking for Chiari, June 7-9, 2013
Help organize a charity walk that raised money for individuals living with Chiari. Master Practicum
Perfectly Imperfect 242 hours
IOP Substance Use/Abuse treatment program using the Matrix modality. HRT treatment using the Wexler model to treat clients that are referred to the agency for Intimate Partner Violence. Seeking Safety treatment program that is geared towards working with individuals who are experiencing possible violence, PTSD, and Substance use/abuse. Worked with clients in a group setting. Helped clients identify what has led to them being referred to the agency for treatment. Provided clients with the necessary skills involving relapse prevention. Worked with clients and family members identifying ways that the user and the family member can work together to rebuild the broken relationship caused by the use/abuse of drugs and alcohol. Worked with clients while they learn skills that will help them move through the intimate partner violence, PTSD, and substance use/abuse. Practicum Internship 208 hours
Bernalillo County Department of Substance Abuse Program
Metropolitan Assessment and Treatment Services (Mats) is a program that offers a 3-10 day detox program for individuals who are wanting to detox from alcohol and/or drugs. Supportive Aftercare Community (SAC) is a 6 month transitional living program that works with individuals who are trying to remain sober. The program teaches the clients life skills that support sober living. Milagro is a program that houses pregnant women that are trying to remain sober. The program teaches the clients life skills and child care education. Worked in CIU performing vitals and intakes for clients who were preparing to enter Mats Detox. Provided clients with community resources that offer substance abuse treatment outside of detox. Shadowed technicians while dispensing client's medications and updating their client files. Observed the Community Reinforcement Approach group sessions that the LADAC practitioners facilitate in the SAC program. CYFD Practicum 45 hours
Bernalillo County Department of Substance Abuse Program
Metropolitan Assessment & Treatment Services (MATS). Shadowed technicians working with clients in the detox facility. Safety Center. Shadowed LADAC practitioners while performing intakes, assessments and facilitating group sessions for CCP clients. 01/2001 to 09/2007 Manufacturing Technician Ops Coordinator Company Name － City , State Certified Level 2 Ops Coordinator for Wet Etch and Thin Films. Responsible for communicating area priorities. Responsible for attending Middle of Shift and End of Shift meetings to discuss the area strengths, weaknesses and tool availability. 12/2015 Company Name Participated in setting up for the celebration that was held for foster youth, mentors, family, and community members. Assisted participants in making creative gift boxes. Albuquerque Turkey Trek, November, 26, 2015
Provided assistance with participant registration. Ensured that runners received hydration when passing various check points. Proceeds from this event went to NMCAN. Building futures and foundations, October 30, 2015
Helped provide a safe, healthy environment for foster youth to build relationships and memories. Haven House, March 20-25, 2015
Participated in clothing drive for women and children who are staying at Haven House. Certified Level 2 Trainer Responsible for training new hires and employees from other areas on equipment. Responsible for maintaining Gas equipment that entailed mechanical adjustments ensuring proper alignments and handing of the wafers. Performed test procedures on Wet Etch benches to qualify that the correct amount of chemicals was used. Inspected wafers for any defects and incorrect die yield to make certain that quality product was coming out of the tools. Education and Training 2015 Bachelors of Social Work New Mexico Highlands University 4.0 Awarded Honor Roll Certificate for consecutive terms 2014 through Associates of Arts : Child, Youth, and Family Development Social Work Central New Mexico Community College － City , State Child, Youth, and Family Development Social Work 3.96 Dean's List for Academic Progress
Recognition of 3.5 or higher GPA per academic term
Recognized for all consecutive terms of 2012 through 2014
Phi Theta Kappa Honor Society
Members are recognized for maintaining a cumulative GPA of 3.5 or higher Associates of Science : Electronic Engineering Technology ITT Technical Institute － City , State Electronic Engineering Technology 3.96 National Honor Society Member
Member of the Honor Society the entire time in school from 1998 to 2000
Salutatorian
Recognized for graduating second in my class Skills Approach, agency, child care, client, clients, Fashion, futures, mechanical, meetings, money, works, quality, Safety | APPAREL | 1,611 |
SENIOR DIGITAL PRODUCER/MULTIMEDIA SPECIALIST Summary Seasoned digital journalist with 17 years of experience in digital communications to include marketing initiatives, email campaigns, event planning, web content management, social media strategy, database management, writing, editing and digital video production. Experienced Logistics expert and Post 9/11 veteran with over 20 years of leadership experience in the United States Air Force Reserve. Highlights Photography/digital video background Experience with Final Cut Pro and Adobe Creative Cloud - non-linear editing Content curation and SEO expert Copyediting and proofreading Graphic design CSS, XML, HTML, js Brand communications Data visualization Social media Effective team leader Supply and logistics planning Project management Ground and air transportation Global logistics Strategic planner Project development and work flow planning Cargo tracking Secret security clearance Training and development Accomplishments Redeployed over 10,000 Air Force personnel and 50,000 short tons of cargo out of Iraq in support of Operation New Dawn and Afghanistan in support of Operation Enduring Freedom to include coordinating the redeployment of the last military unit in Iraq (combat truckers) and Defense Logistics Agency personnel as well as personnel swap-outs at the US Embassy in Baghdad. Received the Meritorious Service Medal for these accomplishments. Experience Senior Digital Producer/Multimedia Specialist November 1998 to February 2016 Company Name - City , State Created, curated and managed the digital content for 24 community news websites and special niche pages/sites under the umbrella of www.thisweeknews.com and columbusparent.com Produces digital video projects for both news and sports stories from concept to delivery. Produced award-winning digital video projects and special series with multiple installments. Serves as community manager for ThisWeek's various Social Media outlets/channels on YouTube, Facebook, Twitter, Pinterest, Instagram and blogs. Performs data analysis/metrics via Adobe Omniture/Chartbeat and Google Analytics Served as project manager for multiple CMS platform conversions and site redesigns over the past 8 years from planning, development, design, QA through to launch and production. Optimizes news and sports content with outside links, maps, slideshows, multimedia presentations and video for SEO and TOS. Works closely with news editors and managers to achieve daily digital goals. Produces digital content to optimize the user experience by being attentive to live web metrics and user experience best practices. Enhances the news content with outside links, maps and slideshows. Builds out special sections and site features to enhance coverage and increase user engagement. Works with sales department to create niche sites, contests, polls and other initiatives that require web/print content integration/enhancement. Works with news staff to plan, structure, report, edit and write news and information content to include the facilitation of print content to web and vice versa. Coordinates with news editorial and technical staff to facilitate the migration of multimedia content to new media platforms, including video, audio, still photos and graphics. NCOIC Logistics Readiness Flights, (MSgt.) February 1988 to July 2013 Company Name - City , State Deployed as the Logistics Plans Superintendent for the 386 Air Expeditionary Wing, Ali Al Salem AB from December 2011 to June 2012. Redeployed over 10,000 Air Force personnel and 50,000 short tons of cargo out of Iraq in support of Operation New Dawn and Afghanistan in support of Operation Enduring Freedom. Served as facility manager for a 8,000 square-foot passenger terminal and supervised eight Airmen on two shifts to provide 24/7 combat support operations. Analyzed war plans on a regular basis to determine Air Expeditionary Force (AEF) taskings. Monitored mobility equipment status to ensure deployment readiness. Developed and supervised preparation of logistics annexes for operations plans and orders, programming plans, and general support, contingency, and exercise plans. Monitored and resolved logistics limiting factors. Prepared, evaluated, and supervised all aspects of deployment planning, dispersal, sustainment, recovery, reconstitution, exercises, and logistics support procedures. Conducted installation surveys to determine support capability. Coordinated the publishing, distributing, maintaining, and implementing of base support plans. Identified limiting factors, shortfalls, and alternate support methods to enhance supportability of transiting and bed-down forces. Analyzed and recommended requirements for forward movement of forces to support theater commanders. Integrated redeployment planning actions with functional area representatives. Monitored preparation, negotiation, coordination, and maintenance of support agreements. Prepared, compiled, coordinated, published, distributed, maintained, and implemented deployment guidance. Prepared for and supervises deployments and redeployments. Monitored deploying personnel and equipment products. Designed lesson plans, conducted OJT training and tracked formal skill-level training for five logistics planners in the LGRDX workcenter. Digital content editor July 2004 to December 2011 Company Name - City , State Columbus Audubon Board of Trustees. Editor of the joint Grange Insurance Audubon Center/Columbus Audubon bi-monthly newsletter, the Song Sparrow. Editor and content manager of Columbus Audubon's Web site www.columbusaudubon.org. Social Media manager for Columbus Audubon's Facebook, Twitter and blogs. Education Bachelor of Arts : Journalism , September 1994 The Ohio State University School of Journalism - City , State Marketing, Public Relations and Journalism coursework Coursework in Business, Communications and Advertising Commercial Photography coursework Professional Affiliations Air Force Sergeants Association, Veterans of Foreign Wars, Iraq and Afghanistan Veterans of America, Team RWB Columbus, Disabled American Veterans, Wounded Warrior Project Alumni, Society of Professional Journalists, Cleveland Press Association, Local Media Association, Former member of PRSA and PRSSA. Awards First place for best online use of multimedia, for the Heroin Hits Home series, Cleveland Press Association Annual Awards, June 2015. United States Air Force Meritorious Service Medal, June 2013. United States Global War on Terrorism Expeditionary Medal, June 2012. United States Global War on Terrorism Service Medal, June 2012. United States Air Force Expeditionary Service Ribbon with gold border for serving in a designated combat zone, June 2012. United States Air Force Commendation Medal, October 2009. Song Sparrow Award for Outstanding Volunteer Service in Conservation, Columbus Audubon 2009 Best Group-Owned Weekly Newspaper Web Site in Ohio, Ohio News Association, February 2012. (ThisWeek team award) United States Air Force Achievement Medal, March 1998. Skills Social media, digital video and multimedia, content curation, digital strategy, web metrics and SEO optimization, digital engagement, community engagement, public relations, | DIGITAL-MEDIA | 1,272 |
CUSTOMER SERVICE SPECIALIST III Summary To attain a position in public and/or legal administration or similar field. Highlights Notary Public 2002 - presentl
NYS Division of Budget; NYS Contract Mgmt. System; NYS Grants Gateway and SFS Financial System
Software Proficiency Intermediate in Microsoft Office Suites, Outlook, Excel, Access, PowerPoint; Adobe, Acrobat; SiteFinity, 4.7; WordPerfect 5 - 10; DOS, SFS Financial Management System/Oracle, Lotus Notes and Heavy Dictaphone/transcription skills; Dual Monitor experience.
Able to work with a diverse group of people and all levels of management and staff; both independently and as a team; adapts quickly to new work environments. Computer Applications Citrix Applications, Internet Explorer, familiar with multiple office copy machines/scanners, able to learn new software programs quickly and efficiently. Managed cash and daily summary reports Accomplishments Acquired 2 Master's degrees within three and a half years, graduating Summa Cum Laude. It shows I can get things done that I put my mind to, no matter the difficulty. I excel well in a challenging work environment. Able to work well with a diverse group of individuals. Experience Customer Service Specialist III Mar 2016 to Aug 2016 Company Name － City , State Provided great customer service to consumers who call the Health Marketplace for insurance Properly validated and authenticated consumers seeking assistance with their marketplace accounts Assisted consumers with enrollment into various types of health insurance through the Marketplace Informed consumers about their Marketplace accounts and make any updates as needed Assisted consumers in applying and renewing their coverage as well as walking them through the process Set up and validated family members as authorized representatives to speak on behalf of account holder. Mgmt. Specialist & MWBE Liaison Sep 2015 to Feb 2016 Company Name － City , State Created and input B1184's into Division of Budget system for Grants Received and processed all M/WBE Requests for Waiver forms for State Contractors Maintained business relationship with project managers and department heads to ensure contractors are following MWBE Rules and Regulations Utilized the Contract Management System using Access and Excel Contacted Executive Chambers for Waiver Requests status updates & changes needed to get them approved Met with Project Managers and Dept. Heads to discuss issues centered around meeting MWBE goals Prepared and submitted monthly & quarterly MWBE Utilization Reports to Executive Chambers. Deputy City Clerk Jan 2014 to Aug 2015 Company Name － City , State Maintained business with and direct the public to appropriate offices or other entities as needed. Managed the daily operations of issuing marriage licenses, marriage certifications, reservoir fishing permits. Issued dog licenses and secure dog redemption payments, replace dog tags, update rabies info in BAS System. Created and submit payment vouchers for bills and office subscriptions. Accepted monies and checks for all licenses, permits and order supplies. Managed incoming mail and send out mailed-in requests for licenses, certifications and permits. Copied and distributed agendas and meetings to city council members and department heads, as well as upload the agendas and minutes to our website using Sitefinity 4.7. Accepted Legal service on the City of Troy for Notices of Claim against the City and the Troy Police Dept. Managed and count daily cash drawer, prepare bank deposit slips and daily cash summary sheets, input same into Excel spreadsheet for monthly income reporting. Administrative Assistant Jul 2011 to Dec 2013 Company Name － City , State Managed daily operations of Grant contract processing from input to tracking approval process. State Grant and contract file management, auditing and compliance of documents including but not limited to verification of B1184's, Vend Rep, Charities Registration or Exemption, Insurance forms, etc. Corresponded and communicated contract information requirements with different program representatives. Managed all incoming grant contracts and renewals for different state and municipal entities. Managed and trained incoming staff, state workers and temps, in Contract Management and Auditing. Created training materials for staff for SFS and Vend Rep System. Audited all grant contracts to process in SFS system, after full review and documentation is received. Monitored grant contract review and compliance of all temps to ensure contracts met all requirements. Created purchase orders from data input while entering grant contract information into Access database, while denoting encumbrance amounts for AG and OSC processing. Coordinated with program department teams to gather missing information to complete contract pkg. Keyboard Specialist I Sep 2007 to Jul 2010 Company Name － City , State Maintained Inmate Appeals in the legal office of the NYS Division of Parole by comparing the Information received to the information in the system using FPMS and PARMIS, Access and Excel; Requested and maintained inmate records for upcoming inmate appeals, or forwarded to DCJS/AG's office or representing attorney's office as requested Checked parole hearing dates and input the new data to start the appeal process; Sent correspondence to inmates/attorneys regarding upcoming appeal deadlines; Opened and input briefs received as approved by either attorneys or inmates (pro se); Pulled files to complete appeal process, placed appropriately to be reviewed by the Board Members for decision making; answered incoming calls accordingly and/or relayed to proper attorney. Information Technical Assistant Jan 2007 to Aug 2007 Company Name － City , State Handled individual user access forms (IUA's) for all correctional facilities via mainframe and deleted and changed user access for facility users. Answered emails to grant access needed for users who changed positions and/or facilities. Installed Lotus Notes enabling user access, utilized Bluezone and Console to add. Fileshare access; utilized a ghost program such as Citrix Applications along with MS Word/Excel. Education Masters of Public Administration , Government & Policy August 2012 Grand Canyon University Government & Policy Masters of Science , Criminal Justice - Administration of Justice & Security June 2010 University of Phoenix Criminal Justice - Administration of Justice & Security Bachelors of Science , Business Organizational Management May 2005 The Kings College Business Organizational Management Associates Degree , Administrative Occupational Studies May 2003 Olean Business Institute Administrative Occupational Studies Skills Acrobat, Adobe, Contract Auditing, backup, case management, Citrix, set up conferences, Contract Mgmt, Contract Management, contract review, council meetings, customer service, data entry, decision making, Dictaphone, documentation, DOS, editing, email, filing, file management, Financial Management, Waiver forms, Grants Gateway knowledge, litigation, Loss Prevention, Lotus Notes, mailing, mainframe, meetings, Access database, Excel, mail, office, Microsoft Office Suites, Outlook, PowerPoint, MS Word, monitors, Notary Public, Oracle, copy machines, receptionist duties when necessary, scanners, spreadsheet, training materials, transcription | AGRICULTURE | 964 |
CERTIFIED NURSE ASSISTANT Professional Summary I am a motivated individual with highly effective communication skills as well as a level-headed health professional who remains calm and effective in extremely difficult and stressful situations. I am seeking a job in the Medical field in a Clinical position that will enable me to grow as a knowledgeable professional and enhance my current abilities. Skills
General
Administrative Experienced
in handling escalated phone calls Ability
to operate multi line phone system Front
Office knowledge/General reception skills Proficient in scheduling appointments/ Collecting
Copays/ Verifying insurance eligibility /Consent forms Experience
in Epic (EMR system) Proficient in patient-focused care Efficient and reliable team player
Core Competencies: Excellent
telephone etiquettes Skilled
in handling multiple tasks and working under pressure
Quick learner
Customer
Service Assistance and Quality Assurance experience
Knowledge
of medical terminology, medical billing coding Creative and strong problem solver Exceptional communication skills MS Windows proficient Medical terminology knowledge Work History Certified Nurse Assistant , 04/2009
to 10/2012 Company Name – City ,
State Identifies/responds to critical changes in patients and reports to RN/LVN. Repositions patient for maximum comfort & hygiene measures and gives general hygiene to patients. Obtains patients self-report of pain when taking vital signs and reports to nurse. Charts vital signs in graphic. Observes patient for signs of discomfort. Makes frequent rounds, answers call lights. Reports changes in condition/behavior of patient. Prepares room for admission/transfer/discharge. Box Office Aide 1. Maintained accurate records of patient care, condition, progress and concerns. Monitored vital signs, such as blood pressure and pulse. Responded appropriately to the physical, emotional and developmental needs of patients. Responded appropriately to the physical, emotional and developmental needs of patients. Obtained information about clients' medical history, drug history, complaints and allergies. Provided pre- and post-operative care. Maintained a clean, healthy and safe environment. Performed clerical duties, such as word processing, data entry, answering phones and filing. Maintained sanitary residents' and program rooms. Performed procedures and uses equipment as delegated by a licensed professional, including blood draws and EKGs. Documents objective data and routine aspects of patient care. Reported any unusual circumstances in the patients' condition or environment. Collects patient specimens and data, including vital signs, input/output and other delegated measurements. Educated patients and families about infant care, preparation of healthy meals, independent living and adaptation to disability or illness. Provided a comforting and soothing environment. Took advantage of opportunities for continuing education, quality assurance and performance improvement activities. Monitored expiration of medical supplies and medications. Monitored expiration of medical supplies and medications. Box Office Aid , 01/2007
to 08/2011 Company Name – City ,
State Alphabetical filing. Answer phone calls regarding performances and ticketing. Assist customers with questions during performances. Office duties such as copying papers, faxing, and packaging mail. Telephone Interviewer. Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information. Greeted customers entering the store to ascertain what each customer wanted or needed. Earned management trust by serving as key holder, responsibly opening and closing store. Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientèle. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems. Assisted customers with food selection, inquiries and order customization requests. Developed reputation as an efficient service provider with high levels of accuracy. Scored in top 10% of employees in successful resolution of issues Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Served as the main liaison between customers, management and sales team. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Directed calls to appropriate individuals and departments. Built long-term customer relationships and advised customers on purchases and promotions. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Operated a POS system to itemize and complete an average of [number] customer purchases. Asked open-ended questions to assess customer needs. Learned, referenced and applied product knowledge information. Telephone Interviewer , 09/2005
to 05/2006 Company Name – City ,
State Survey Interviewer for Bank of America and Scion. Administer questionnaire as written and record responses verbatim into a computer. Entered data into databases in a timely and accurate manner. Obtained and scanned documentation and entered into the database. Produced monthly reports using advanced Excel spreadsheet functions. Reviewed medical records for completeness and filed records in alphabetic and numeric order. Organized forms, made photocopies, filed records and prepared correspondence and reports. Reviewed and updated client correspondence files and scheduling database. Identified abnormal test results and referred them to the Clinical Laboratory Scientist for further review. Properly calibrated and adjusted malfunctioning equipment to ensure precise test results. Education Diploma : Medical Assisting ,
2012 Downey Adult School - City ,
State Medical Terminology Basic billing. CPT and ICD-9 Coding. Blood draws/Venipuncture Sterilization by autoclaving Coursework in Laboratory Equipment Calibration Certified Nurse Assistant/Medical Core Program : 12 2011 Cypress College - City ,
State General Education for pre-requisites for Nursing Program. Medical Assistant Diploma Certified Nurse Assistant (expires April, 2013) American Heart Association Healthcare Provider (BLS) for CPR and AED (expires July, 2014) Nonviolent Crisis Intervention (CPI) (expires December, 2013) HIPAA/OSHA Compliant Microsoft Word 2007/Keyboarding 37wpm :
N. Orange County Regional Occupational
Program
Certified Nurse Assistant/Medical Core
Program
Medical Terminology. Medical Abbreviations. Knowledge of Body Systems/
Basic Anatomy and Physiology.
Certifications Medical Assistant Diploma
Certified Nurse Assistant American Heart Association
Healthcare Provider (BLS) for CPR and AED Nonviolent Crisis Intervention
(CPI) HIPAA/OSHA Diploma Skills Basic, billing, Charts, CA, copying, CPI, CPR, CPT, faxing, filing, graphic, ICD-9, Keyboarding, Medical Terminology, mail, Office, Microsoft Word, Nursing, packaging, Coding, Telephone, phone, written Additional Information ADDITIONAL INFORMATION
Available for all shifts, extended hours and weekend assignments. | ARTS | 2,353 |
DIRECTOR OF THEATER Highlights Edline, Google Classroom, Canvas, Blackboard for performing arts events. Images routinely used by Communications Photography offices at Episcopal High School and Cannon School on websites and publications. Shot cover photo for EHS Alumni Magazine, Winter 2016. Experience with photo and video editing software: Photoshop Elements, iPhoto, Pro, Pixelmator iMovie, MovieMaker maintenance through WYSIWYG platforms: Wix, Silverpoint Website design and School Suite seamstress, theatre crafts and mask-making, intermediate-level Experience 01/2011 to Current Director of Theater Company Name － City , State Re-built and developed award-winning theater program at an independent school
where previous theater program had failed. Developed and taught courses in acting,
playwrighting, physical theatre, improvisation, Shakespeare and a freshmen survey
course of visual and performing arts. Directed and designed 3-4 main stage
productions per year including a musical as well as 3-5 studio plays, including original
and devised works. Arranged for visiting artists to meet and work with theater students. Collaborated with faculty members to create unique events connecting theatre to other
disciplines. Led student team of juniors through Leadership and Ethics curriculum. Worked with the communications and publications departments to provide photographs
and copy for all performing arts events used for school website, magazine and
brochures. Served as academic adviser for 6-8 students per year. Lived on dormitory as
!
residential faculty, supervising 60 girls. 01/2007 to 01/2011 Actor, Education Artist Company Name － City , State Directed school theatre residencies for grades 4-12. Director and text teacher for
Shakespeare & Young Company, an intensive summer training program for pre-
professional young artists in high school and college. Directed for Shakespeare in the
Courts, a program for juvenile offenders. Collaborated on writing handbook outlining
methodology and philosophy of school residency programs. Actor: Shakespeare and
the Language that Shaped a World (touring 2008-2011); Toad of Toad Hall (2009, dir. Irina Brook), The Amorous Quarrel (2010, dir. Jenna Ware), The Real Inspector Hound
!
(2010, dir. Jonathan Croy). 01/2001 to 01/2007 Director of Theater, English and Fine Arts Teacher Company Name － City , State Created and developed after-school theater company and academic theater curriculum
for grades 6-12 at independent day school with no previous theater program. Taught
courses including: Honors English 12, Introduction to Theater, Acting Shakespeare,
Period Styles, Physical Theater, Design for the Theater, Playwrighting, and Directing. Created and oversaw all artistic, technical and budgetary aspects of an award-winning
after school theater program producing 3-4 plays per year. Served as academic adviser
for 10 students per year. 01/1997 to 01/2001 Director of Theater and English Teacher Company Name － City , State Taught
Introduction to Theater, and Language Retraining, an Orton-Gillingham based course
for the remediation of dyslexia. Expanded theater program to 3 productions per year
and created extracurricular club and opportunities for students interested in design and
technical theater. Served as academic adviser, club sponsor and dorm team member. Education 2004 Master of Arts : Directing Chicago College of Performing Arts at Roosevelt University － City , State Directing 1995 Bachelor of Arts : Theater and English Wesleyan University － City , State Theater and English 2015 PROFESSIONAL NAIS People of Color Conference 2012 DEVELOPMENT, !
DIVERSITY S.E.E.D. (Seeking Educational Equity & Diversity 2006 Year-long program of seminars and workshops designed to help make school climates
TRAINING and curricula more gender-fair and racially equitable.
! !
National Endowment for the Humanities grant award 2001 National Institute on Teaching Shakespeare
!
Yale University Summer Session 1998 A Practical Approach to Directing Columbia University Teachers' College Differentiated Instruction Techniques for Reading Remediation Skills academic, photo, Photoshop, Approach, arts, basic, brochures, Canvas, carpentry, Color, Directing, English, Equity, Inspector, Instruction, Leadership, Director, works, philosophy, Photography, producing 3, publications, Reading, seminars, supervising, teacher, Teaching, theatre, Toad, unique, video editing, Website design, website, websites, workshops Additional Information AWARDS South East Theater Conference 2016
· Superior Production
· Best Costume Design
· individual students recognized for Excellence in Acting, including Best Supporting Actor
across the whole festival.
!
Cochran Mastership for Excellence in Teaching Fine Arts 2013
Episcopal High School
!
Faculty Incentive Award for Young Professionals 2014, 2015
Episcopal High School
!
! American High School Theater Festival 2014 and 2005 National Finalist
· Outstanding Production Award. Students performed at the Edinburgh Fringe Festival in Virginia Theatre Association 2013--present
· Distinguished Play Award runner up (placed 2nd in the state) 2015, advanced to SETC
· Honorable Mention Play Award (placed in the top 15 in the state) 2013
· multiple state-level awards for costume design, ensemble work, and individual students
nominated for "All Star Cast" honors.
!
Folger Shakespeare Library Secondary Festival 2013, 2015
· Peggy O'Brien Award for Comedy 2015
· Brian Cabe Award for overall excellence 2013
· multiple individual students recognized for Excellence in Acting awards
!
! North Carolina Theater Conference 2003--2006
· John W. Parker Award for Excellence in Directing (state level)
· Excellence in Directing Awards (regional level) 2003-2006
· Special guest performance at North Carolina Professional Theatre Gathering 2004
· multiple regional-level awards for costume design, production design, choreography,
ensemble work, and individual student acting awards. | ARTS | 2,339 |
IT CONSULTANT Career Overview Network administration veteran with extensive experience building, improving, supporting and architecting ASP-type infrastructures. Qualifications Windows Server 2000-2012, Active Directory, Windows Desktop O.S. 7 - 10, Exchange Server 2010-2013/VMWare vSphere (ESXI), Amazon Web Services, EC2, S3, CloudFront, Glacier, RDS, MySQL, MS SQL, Linux Centos 6, Apple IOS, SonicWall, Office365
Software: MS Office, RDP, Putty, SuccessWare21 Accomplishments CERTIFICATIONS:. Work Experience 01/2001 to 01/2015 IT Consultant Company Name Implemented and managed IT infrastructure Designed and managed Windows Active Directory Network (Windows NT 4.0, Windows 2000 - 2012 servers); Managed MS Exchange, MS SQL, SuccessWare21, Symantec Backup Exec, Kaspersky Virus Protection servers, and Sonic Firewalls; Managed and supported Tadiran PBX, AEONIX Contact Center, and CSI (VO) Call Accounting servers; Developed and implemented secure remote access solution for sales consultants and field service technicians; Provided hardware and application support for in-house and field service personnel; Installed, and troubleshoot applications and services on Windows and IOS devices; Network Design and Installation (Windows Networking, Active Directory) Hardware/Software Installation and Configuration Remote Access Solutions, including secure Wireless technologies Email § Database Development Services Performance Monitoring and Tuning Server Sizing and Capacity Planning Disaster Recovery and Business Contingency Planning Vendor liaison and product selection 24x7 network & application monitoring § Comprehensive network support agreements. 01/1998 to 01/2001 Sr. Systems Engineer/Project Manager Company Name 01/1996 to 01/1997 Network Analyst/Director of Operations City , State Member of global systems integration team. Provided field service functions in the maintenance, installation, and deployment of networking and document management solutions for law firms and various other clients in the South Eastern United States. Responsibilities include project management of server and network installations, upgrades, and conversions, daily monitoring and troubleshooting of servers and networks, Citrix Metaframe 1.8, Citrix Metaframe XP, Citrix Nfuse, and 24 hour on call support. Researched and defined client/server security architecture and provided technical leadership and coordination for the planning and deployment of Citrix solutions. Techmatics, In., Next Century Integration Develop and provide WAN and LAN solutions for various clients in Windows NT 3.51, NT 4.0, WFW, and Windows 95 environments. Including, Install and configure Internet access, remote access, system redundancy solutions that included all levels of RAID, and server mirroring technologies. Promoted to Director of Operations in December 1996, Washington Region: Supervised five employees: Successfully managed various projects in implementing client/server and Internet solutions for various clients. 01/1992 to 01/1996 Technical Analyst Company Name Responsible for the installation, maintenance and operation of all computer related hardware and software. Work with Technology Supervisor and Personnel Supervisor to maintain consistency with regard to word processing procedures among secretarial and word processing personnel and assist with ongoing training in new procedures. Support all inter-office telecommunications, electronic mail and Internet services. Serve as the System Administrator to Windows NT LAN supporting 150 users. Administer SQL Server and PCDocs databases. Coordinate with other firm offices regarding telecommunications procedures, and implementation of new technologies. Interact with vendors in acquisition of new software and hardware. Member of Morrison & Foerster Networking Taskforce: Provided feasibility study that preceded implementing client/server technology into the Morrison & Foerster environment. This included costs analysis as well as operation, and management evaluations of NetWare, Banyon Vines, Pathworks and Windows NT; Assisted in the implementation of client/server technology in nationwide offices: System integration and conversion from VAX/VMS, Decnet, 56KB to Windows NT, TCP/IP, Frame Relay Network. Education and Training AWS Certified Solutions Architect - Associate Level. January, 2016
UNITEK MCSE BOOTCAMP City , State February 2000 Microsoft Certified Professional, Microsoft Certified System Administrator. November, 2003
Interwoven Technologies, Inc. (formally iManage) Chicago, Illinois - iManage Certified System Engineer Computer Learning Center － City , State January 1988 Diploma : Computer Operations Computer Operations Degree Henderson County Junior College － City , State May 1985 Associates : Science,
Business Science,
Business Certifications AWS Certified Solutions Architect - Associate Level Microsoft Certified Professional (MCP) Microsoft Certified System Administrator (MCSA) Citrix Certified Administrator (CCA), Certified iManage System Engineer (ICSE) Skills Accounting, Active Directory, Apple, Architect, Backup Exec, Capacity Planning, Citrix, CCA, Citrix Certified Administrator, Citrix Metaframe, Citrix Metaframe 1.8, client/server, Hardware, conversion, clients, databases, Database Development, Decnet, Disaster Recovery, document management, electronic mail, Email, Engineer, feasibility study, Firewalls, Frame Relay, Internet services, Internet access, LAN, leadership, law, Linux, Director, Access, Microsoft Certified Professional, MCP, Microsoft Certified, MCSE, Exchange Server, MS Exchange, Windows Networking, MS Office, Office, Windows, Windows 2000, 2000, Windows 95, Windows NT, Windows NT 4.0, NT 4.0, MySQL, Network Design and Installation, network support, Network, Networking, networks, Next, NetWare, Operating Systems, Pathworks, PBX, Personnel, project management, RAID, sales, secretarial, servers, Software Installation, MS SQL, SQL Server, Supervisor, Symantec, System Administrator, systems integration, System integration, TCP/IP, telecommunications, troubleshoot, troubleshooting, upgrades, VAX/VMS, WAN, Windows NT 3.51, Windows Server, word processing | CONSULTANT | 1,117 |
WORKING RF SYSTEMS ENGINEER Qualifications Microsoft office/Office for Mac, pages, numbers, keynote · RF/Microwave software: Ansoft Designer, AWR Microwave Office. · RF test instruments: Spectrum analyzer, Vector Network/Signal Analyzer, Logic Analyzer, etc. · Programming language: C/C++, Python, Java, Matlab, and LabView · Circuit design software: SPICE, NI Multisim · PCB design software: Eagle, PCB Artiest Experience Working RF Systems Engineer May 2014 to Current Company Name Qualification · Multidisciplinary background: RF hardware designs, manufacturing operations and data analyst. Summary · Experienced in developing hardware's DFM procedures, checklists and requirements to subcontractors · Perform EVT, DVT, PVT verifications and utilize FA process to drive root cause from system to unit level · Team leader on multiple end-to-end technical project design, development, testing and validation · Manage Test/Production readiness reviews and drives quality requirement for post-ramp qualification · Ability to manage multiple projects simultaneously, self-starter with innovation and sharp attention to details Experiences - New RF systems introduction on satellite communication architecture designs and proposals - Define RF hardware unit DFM procedures and requirements for Antenna, receivers, filters, and amplifiers - Lead suppliers by providing technical design specifications and testing requirements to meet SSL standards - Utilize FA process to monitor overall project field performance. Audits and DFM reviews on-site with suppliers - Investigated the algorithm to optimize the overall RF system performance for design, manufacturing and testing - Perform EVT, DVT and PVT validations and quality measurements for satellite assembly at system and unit levels - Drive and track closure on any RF components and modules NCs and issues impact to production readiness - Work with cross-functional teams to execute completion of satellite system design to fulfill contract requirement - Generate cascade RF performance prediction analyses (i.e. NF, Gain, IP3, 1dB-Comp, spurious, etc) - Exercises independent judgment in developing methods, techniques, and evaluation criterion for obtaining results - Monitor and measure manufacturing processes to reduce losses, decrease time span and improve quality. System Data Analyst August 2011 to December 2013 Company Name Prioritize and extract big data from Purdue University's SQL database and maintain its accuracy and completeness - Develop and implement data collection systems strategies that optimize statistical efficiency and data quality - Data manipulation language SQL commands and utilize statistical tools including Excel, SAS, and SPSS. Create complex charts and temporarily databases, perform data mining, and develop pivot tables for publication - Design and customize reports based upon data structure and determine additional data collection requirements - Provide documentation based on audit and report criteria to investigators and research staff - Serve as a resource for non-routine inquiries such as requests for statistics or surveys. Electrical/Validation Engineer May 2011 to August 2011 Company Name Develop and maintain data requirement for PCBA EVT, DVT, and PVT assembly for touch-pads - Design and implement automated test for sensitivity, packrat, hovering, profiles, ripple, GSM, EMI, and ESD - Monitor manufacturer IC packaging test yields and field return failure data to identify root cause - Develop in-depth reliability testing procedures: storage, thermal stock, drop and tap tests - Perform debug and troubleshooting of product in house and at contract manufacturer site for support - Contribute in manufacturing diagnostic reviews to improve overall debug process more efficiently and effectively - Support internal and external customer related to lab data collection and verification of an application issue. Education M.S : Electrical and Computer Engineering , Dec. 2013 PURDUE UNIVERSITY GPA: GPA: 3.9/4.0 Electrical and Computer Engineering GPA: 3.9/4.0 B.S : Electrical and Computer Engineering , Dec. 2011 GPA: GPA: 3.2/4.0 Electrical and Computer Engineering GPA: 3.2/4.0 Thesis The Design and Evaluation of a 5.8 GHz Laptop-Based Radar System
Publication · Innovative laptop radar design to operate in both FMCW and CW mode · Doppler shift (DTI), ranging (RTI), and SAR measurement capability · Operate in ISM frequency band with +13dBm transmitting power · Data acquisition and signal processing using Matlab Skills big data, C, C++, charts, Circuit design, hardware, Data acquisition, data analyst, data collection, data mining, databases, database, dBm, DTI, design software, documentation, functional, GSM, innovation, Java, LabView, Team leader, Logic Analyzer, Mac, manufacturing processes, Matlab, Excel, Microsoft office, Office, Microwave, Radar, NCs, Network, dB, packaging, pivot tables, Programming, project design, proposals, Publication, Python, quality, requirement, research, SAS, self-starter, Spectrum analyzer, SPSS, SQL, SSL, statistics, surveys, system design, troubleshooting, validation | INFORMATION-TECHNOLOGY | 315 |
PUBLIC RELATIONS MANAGER Summary I am a seasoned professional with 30 years of experience in communications, public relations, event planning and media relations. I have extensive knowledge of marketing campaigns, sales, messaging, and dissemination techniques and methods. I am an award-winning writer and editor with multimedia production experience who communicates effectively with target audiences through strategic brand management and PR campaigns. Core Competencies Project management Sound judgment Deadline-driven Marketing and sales specialist Exceptional writer Proficient web management and CMS applications Decisive problem solver Team player with transportation experience Experience Public Relations Manager , 06/1998 to 10/2012 Company Name － City , State Lead communications professional for nation's fifth largest truckload carrier, with 10,000 employees and $1.5B revenue. Researched, planned, implemented and tracked public relations, communications and marketing activities. Expanded company recognition in the national press in support various departments, including sales and marketing. Cultivated positive relationships with the community and area media outlets through public relations initiatives. Organized executive public appearances, lectures and exhibits to increase awareness of U.S. Xpress as a leader in the transportation industry and as a leading business in Chattanooga. Planned and organized corporate media and other special events. Managed all media, press and public relations issues. Developed corporate communications strategies and programs, including company's crisis communications plan. Coached client representatives on effective communication with the public and employees. Worked with management to identify trends and developments that might influence PR decisions and strategies. Acted as communications liaison for internal teams at the company. Designed web and other content, including monthly newsletters, magazines and promotional calendars. Served as webmaster for usxpress.com Conferred with production, graphic design and webdesign personnel to coordinate production of corporate communications materials. Managed the editorial content, design and distribution of the company e-blasts and video magazines. Estimated project costs and monitored budgets. Contributed to relevant blogs, conferences and events both offline and online to increase brand awareness and led initiatives on company Facebook page. Planned and negotiated media buys, including TV, radio, print and digital. Designed and created marketing collateral for sales meetings, trade shows and company executives. Managed both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams. Managed the inhouse advertising program consisting of print and media collateral pieces. Established production schedules and communicated project status to stakeholders. Presented on current promotions to the public at events and tradeshows. Sports/Feature Writer & Project Development Specialist , 11/1985 to 06/1998 Company Name － City , State Earned PRSA Lookout Chapter award for Best Overall Public Relations Campaign in 2001. Sports & Feature Writer Offered daily coverage of sports and special events for the Chattanooga Free Press, the city's largest newspaper at time of my tenure. Provided coverage of the following major events: Both 1991 and 1992 World Series, the 1991 NCAA football national championship victory by Georgia Tech in the Citrus Bowl, the 1992 college basketball Final Four and the 1993 Presidential Inauguration. Interviewed the following major sports figures: Arthur Ashe, Joe Namath, Terry Bradshaw, Bobby Orr, Chris Evert, John McEnroe, Boris Becker and Bob Costas. Recognized by the Tennessee Sports Writer's Association as one of the state's best writers covering high school sports, winning awards in 1988, 1992 and 1995. Coordinated production of 48-page souvenir programs for Southern Tennis Association Championships in 1991 and 1992. Project Development Specialist Responsible for taking a prototype interactive phone service and customizing the computer program to fit the audio. information and marketing needs of the Chattanooga Free Press and Chattanooga Times. Designer and developer of the Infoline phone service, which received an average of 50,000 calls per week during my tenure. Infoline, featuring audio updates on the latest news, sports and lottery results, entertainment updates, daily horoscopes and a host of other information choices, became a vital new resource for Chattanoogans, who made more than six million calls to the service in its first three-plus years. Coordinating producer for all inhouse recording on Infoline. These duties include the following: Both write of all locally-generated Infoline scripts; narrator for over 90 percent of these scripts, ranging from short commercials to major presentations on health and legal issues; liaison to editorial staffs of Free Press and Times in designing public opinion polls and other special features. Education Bachelor of Science : Mass Communications Speech , 1 1984 St. Cloud State University － City , State , United States GPA: GPA: 3.07 GPA: 3.2 Mass Communications Speech GPA: 3.07 GPA: 3.2 Skills advertising, audio, budgets, com, conferences, content, corporate
communications, corporate communications, crisis communications, client, designing, editorial, special events, features, graphic design, legal, marketing, marketing collateral, materials, meetings, newsletters, newspaper, developer, page, personnel, presentations, Press, PR, producer, Public Relations, Xpress, radio, recording, sales, scripts, phone, TV, trade shows, transportation, video, webmaster, Writer Additional Information Award Highlights With U.S. Xpress Earned 2000 Aegis Award for outstanding documentary presentation for Driven To Success, a video which covered the history of U.S. Xpress from 1986 to 1999. Earned PRSA Lookout Chapter award for Best Business-To-Business Marketing Communications in 2003. Earned Achievement In Advertising Award from Critics Board of Traffic World magazine in 2008. Earned PRSA Lookout Chapter award for Crisis Communications in 2002. | PUBLIC-RELATIONS | 2,054 |
CUSTOMER ADVOCATE Professional Summary Customer care professional pursuing a position in an organization seeking an ardent problem solver,
demonstrating immense levels of initiative whilst providing compassionate customer service, with
over 4 years of customer relations experience. Eagerly ready to submerge into gaining new skills, while
utilizing the skills I have acquired throughout my career to help propel this company to new heights. Recently earned "Recognizing You!" award for device upgrade sales incentive for customer service. Exceeded corporate target for customer satisfaction for 6 months in a row. Excelled in surpassing daily Target brand Debit and Credit card sales and product protection/replacement plans goals. Cashiered with multiple APOS windows at once in tandem to maximize customer flow and productivity. Experience 03/2015 to Current Customer Advocate Company Name － City , State Achieved customer satisfaction rating of 9.80 two months after training, exceeding corporate target of 9.20. Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Addressed customer service inquiries in a timely and accurate fashion. Developed effective relationships with all call center departments through clear communication. Built customer loyalty by placing follow-up calls for customers who reported product issues. 12/2014 to 03/2015 Teller I Company Name － City , State Helped customers select products that best fit their personal needs Processed and issued money orders for customers. Delivered prompt, accurate and excellent customer service. Maintained adequate cash supply in cash drawers in multiple checkout stations. Maintained confidentiality of bank records and client information. Processed cash withdrawals. Examined checks for identification and endorsement. 03/2012 to 11/2014 Night Shift Leader Company Name － City , State Balanced daily bank vault inventory and ATM with a zero error rate, while supervising FSA's. Cross-sold promotional products and services while negotiating fees for check cashing. Provided genuine customer service to help grow branch revenue by exceeding customer expectations. Processed 5-7 SAR's per month and about 2 CTR's a month during busy tax season. Identified money laundering red flags, including but not limited to: falsified identification, altered documents, structuring, avoiding federal thresholds and evading BSA requirements. Knowledge of the GLB-Act and FTC safeguarding rules. Experience with the Bank Secrecy Act and Federal thresholds. Completed nightly collections research and a collections call sheet of about 46 calls per day within FDCPA call times. Informed customers about sales and promotions in a courteous and inviting manner. Completed nightly auditing of all staff paperwork, confirming each document was accounted for, factual, and correct while also assisting a high volume of customers. Weekly intranet training modules based on cash handling, money laundering, suspicious activity and company security policies. 10/2010 to 03/2012 Cashier Company Name － City , State Helped lead in drive of sales by cross-selling debit and credit cards under Target brand. Expertly utilized cash register equipment and carefully handled large amounts of money. Looked up prices and store merchandise while politely assisting customers. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Assisted customers in finding out-of-stock items. Stocked and rotated inventory regularly. Greeted each customer with a smile and made their experience as convenient as possible. 10/2009 to 01/2010 Cashier Company Name － City , State Operated a cash register to process cash, check and credit card transactions. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Readily stocked returned and misplaced items, making sure to always strive for productivity. Worked comfortably in hectic situations, while handling other task. Maintained a clean work station and friendly atmosphere. 05/2008 to 06/2009 Team Member Company Name － City , State Efficiently trained new hires, keeping them knowledgeable of all company policies and guidelines. Always adhered to and implemented company safety training and requirements. Kept a clean environment for the park guests and readily answered all questions with genuine enthusiasm. Kept current with all park information to give guests the best experience possible. Education 2009 High School Diploma Howard W. Blake － City , State , U S Skills ATM, auditing, call center, cash handling, cash register, credit, client, customer satisfaction, excellent customer service, customer service, debit, fashion, FSA, inventory, money, negotiating, policies, research, safety, selling, sales, supervising, tax | ADVOCATE | 453 |
E-COMMERCE SUPERVISOR Summary I am seeking a challenging position in management, where I can apply my experience to a company's objective and profits. I have a discipline approach to the task at hand and the ability to anticipate potential obstacles, which is contributed to a strong record of excellence for getting the job done safely. I am an optimistic & quick learner, I am safety conscious and have excellent organizational and multitasking aptitude. I currently plan and lead individuals in order to complete daily tasks in a timely and safe manner. Highlights Qualified to operate and train individuals on various equipment. Proficient in Microsoft Office Proficient in Exeter WMS Strategic planning Troubleshooting and problem solving Flexible Dedicated Experience E-commerce Supervisor , 02/2015 to Current Company Name Plan and manage daily workload. Lead and develop employees through teamwork and create continuous improvement through employee engagement that supports the companies values. Continually looking for ways to improve quality, safety, and productivity and communicating those ideas throughout the network. Currently helping to organize and lead the Safety Committee Co-Owner , 01/2006 to 01/2010 Company Name Develop and manage projects and budgets Experience in Real-estate law and procedures, contact with city offices, screen and select qualified renters. I continue to buy/renovate and rent out homes without a business name. E-commerce Coordinator , 03/2003 to 02/2015 Continuously directing and leading individuals to complete the objective. Sharp organizational skills preparing work assignments. Fostering teamwork by being enthusiastic and having a positive energy. Agriculture Worker , 01/1998 to 01/2007 State Manage & maintain heavy farm equipment. skills gained- responsibility, flexibility, self-determination and confidence. Education and Training Electrical/Electronics Engineering Technology, AAS Presently attending Owens Community College - City , State GPA: 3.93 2012 Active Participant in the 5S program 2010 Owens Community College - Toledo OH -Photovoltaic Certification 2007 Training Assistant Position Workshop 2006 Online/Phone course for Mentors of America 2004 Participated in Best Buy Lean Team Graduate : 1998 Riverdale High School Skills attention to detail, continuous improvement, logistics, excel, power point, word, network, internet research, organizational skills, , safety, teamwork | AGRICULTURE | 913 |
DIRECTOR OF BUSINESS DEVELOPMENT Executive Profile To apply over 22 years of experience as an exceptional Director of Business Development, to manage personnel and resources by utilizing financial and strategic analysis. To apply logistical support, and budget analysis skills to enhance management. To enforce departmental policies, goals, procedures and objectives through communicating in writing and orally with subordinates, and executive management. To apply years of leadership experience and vast amounts of financial responsibilities to maintaining a district's bottom-line. Top Secret Skill Highlights Types 80 WPM, Microsoft Word, Excel, PowerPoint, Sales Force and Outlook Professional Experience Director of Business Development , 07/2010 to 02/2015 Company Name － City , State Plan, direct, and coordinate operational activities at the highest level of management with the help of subordinate executives and staff managers. Excellent communications skills written and orally especially under pressure. Ability to forecast future issues through ongoing strategic analysis. Prospect for new sales and manage current and pending sales in the amount of over $1M. Maintain relationships with Client Government Sales Management to ensure strategy and sales objectives are identified and plans developed for the sales year. Ensure all relevant Human Resources and policies, procedures are followed. Establish and oversee the implementation departmental policies, goals, objectives, and procedures, conferring with senior management and staff members as necessary. Analyze day to day business activities ensuring efficient and effective services. Supervise budgets for maximum Return of Investment (ROI). Negotiate business transactions for the company in the amount of over $1K. Ensure adherence to all Health, Safety and Environmental policies and procedures. Experience in fracking. Exercise confidential information policies, procedures and regulations that governs employee and employer confidentiality. Apply general business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Utilize general principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Apply relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. Manage sales pipelines from beginning to end and follow push through sales. Represent companies such as; Scott Safety, Honeywell First Responders Product, Hurst Jaws of Life, Kappler, Elkhardt Brass, Hale Pumps, Streamlight, HESCO, Smith Optics. ACCOMPLISHMENT: Maintained sales of over $5M for the last three years. Supervisor: , Hours Worked/40Wk. Senior Airfield Fire & Emergency Services Officer , 06/2009 to 07/2010 Company Name － City , State Performed hiring, training, scheduling of work, grievances, performance counseling, and recommendations for promotions, demotions and termination of employment of over 40 personnel. As a senior executive set polices, assigns priority for future program objectives, direct improvements to equipment and distributes equipment among subordinate commands. Evaluated new trends for policy development and for further inquiry and study to establish new methods for eliminating or controlling serious hazards to life and property. Further conduct independent and joint risk management studies for exercises and assist others with risk management decisions. Supervisor: Colonel Steve Kirkpatrick Contact: Yes: (803) 414-6496, Hours Worked/40Wk. Aircraft Rescue and Firefighting Officer , 06/2008 to 06/2009 Company Name － City , State Managed 24 hour operations of (5) P-19 Firefighting apparatus, (1) P-23 10K gallon water tender, (1) F-550 rescue truck, (4) rescue boats, and (3) Gators equipped with Wild land firefighting attachments. Supervised and directed the coordination of cross training with 10 Department of Defense fire Stations which provided over 60 hours of instruction to more than 140 fire fighters. Initiated a funding request for an additional $57K to source deficiencies. Managed a budget of $120K budget to support fire suppression operations. Supervisor: Major Carl Kuga Contact: Yes: (910) 581-2025. Manager Airfield Fire & Emergency Services Officer , 06/2006 to 06/2008 Company Name － City , State Managed over 200 Marine Firefighters with budgeting, operation, training and mutual aid agreements at each subordinate unit's location. Managed 10 Fire Fighting apparatus' 8 fire suppression systems, and 6 rescue vehicles. Managed and oversaw $35K worth of Emergency Airfield Services assets. Supervisor: LtCol Manlee Herrington, Contact: Yes: (808) 256-4295, Hours Worked/40Wk. Airfield Fire & Emergency Services Officer , 08/2004 to 03/2006 Company Name － City , State Deployed to Operation Iraqi Freedom and held the billets as the Chief of Firefighting operations for over 20 airbases in Iraq. Managed and supervised 100 Marine Firefighters in day-to-day operation in support of flight operations aboard Marine Corp Auxiliary Landing Facility Bogue Field, NC. Managed over $100K dollars of firefighting assets. ACCOMPLISHMENT: Identified a deficiency and justified the purchase of over $1.5K worth of firefighting assets. Managed and preformed the duties of the on scene Commander for a 2K gallon fuel fire. Supervisor: Colonel Jay Johnson Contact: Yes: (571) 408-0426, Hours Worked/40Wk. Education Bachelor of Fire Science : 8/15 Thomas Edison State College － City , State GPA: GPA: 3.37 GPA: 3.4 Customer Relations Course; OSHA Safety Course; HAZMAT Materials Operations; Airfield pavement and assessments certifications Course; Fire Officer I, II, III; Fire Instructor I, II, III; Fire Inspector I, II; Fire Investigator I; Fire Fighter I, II, III; Airport Firefighter;; Emergency Vehicle Operators Course; Amphibious Warfare School Nonresident Program; Advance EAF School; M-31 Arresting Gear Systems Course; Marine Corps Aircraft Launch and Recovery School; Aircraft Firefighting School; Warrant Officer Basic School; Staff Non Commissioned Officers Course; Sergeants Course; Total Quality Leadership; Hazardous Waste Coordinator Course RCRA; Hazardous Materials and Hazardous Waste Management Course; Suicide Prevention Course; Minimum Operating Strip Lighting System Course; Lean Six Sigma White Belt Course Professional Affiliations Veterans of Foreign Wars, SATS/EAF Association, Marine Corps Association, Skills Basic, budgeting, budgets, budget, communications skills, counseling, Client, Customer Relations, customer satisfaction, senior management, Government, Hazardous Waste, Hazardous Waste Management, hiring, Human Resources, Inspector I, instruction, Instructor I, Leadership, Lighting, Materials, Excel, Outlook, PowerPoint, 2K, Microsoft Word, modeling, needs assessment, personnel, policies, policy development, processes, Quality, risk management, Safety, Sales, Sales Management, scheduling, Six Sigma, strategy, strategic analysis, strategic planning, Supervisor, tender, written | BUSINESS-DEVELOPMENT | 601 |
APPAREL TECHNICAL DESIGNER Career Focus Represent the Company's interest of universal and consistent fit aesthetics and proper construction of garments as well as standardizing product fit and constructions specifications. Qualifications Proven success in writing specification sheets Knowledge of fitting Pattern making and sewing Knowledge of textiles Experience in corresponding with contractors overseas Excellent ability for flat sketching Excellent administrative skills Proficient in English and Spanish Skills Microsoft Software: Excel, Word, Outlook Web PDM IBM AS-400 Professional Experience Apparel Technical Designer Sep 2016 Company Name － City , State Work with Design on Seasonal Development stages to identify the styles that will require tech design support for . Issue initial specs in order to expedite the first proto as well as resolve technical issues for design integrity, target price, delivery and quality as directed by Design and Merchant. Manage fit cycle approval process from initial development through to stock approval. Interface with Design, Product Development, Merchants, Production Quality Assurance and Suppliers daily to ensure dos updated information has been communicated. Measure garments for fittings with speed and accuracy. Pull the history, and any specific references, basic standard fit binders and prepare for the fittings as needed. Maintain and update daily Fit log, indicating the approval status styles. Keep organized records of template garment specification including Labeling, Packaging standards and/or construction standards and monitor all new developments for consistency. Create, maintain and generate fit comments and specs in Books. Resolve technical issues with clear written communication to factories on a daily basis. Review graded specs, tolerances and construction for consistency before sending to factories for production and generating stock grading. Maintain seasonal binders of specs for Technical Designer brand responsibility. Maintain Management communication on any delivery issues, concerned or at risk styles, and work with the cross functional team to resolve outstanding issues. Specification Writer, Quality Control Assistant Jan 1996 to Jan 2000 Company Name － City , State Wrote specification sheets, including sewing construction, trim, grading, pattern and label parts. Attended fittings and corresponded with contractors overseas. Served as a Liaison between Spec Department with other Department such as Quality Control, Design, Trims, Pattern Making, Washing and Shrinkage, Fabrication Matching, Sample Room, Grading and Marking. Analyzed Line Development Management Reports (LDM) for domestic and overseas operations to ensure that deadlines were met. Kept and updated extensive database and books. Trained new hires. Specification Writer Jan 1993 to Jan 1996 Company Name － City , State Wrote Specification Sheets, including Sewing construction, Trim, Grading, Patterns and label parts. Served as a Liaison between Spec Department with other Department such as Quality Control, Design, Trims, Pattern Making, Sample Room, Grading and Marking. Managed the distribution and tracking of the specification packages from their production through to delivery to all appropriate factories, warehouses and relevant personnel. Monitored performance against deadlines and reported progress to the production group at weekly reviews. Kept and updated extensive database and books. Trained new hires. Production Line Supervisor Jan 1990 to Dec 1990 Company Name － City , State Supervised line operations and staff. Supervised and researched daily water treatment. Responsible for calculating the required quantities of raw materials for the daily production and controlling output against plan. Investigated and reported line efficiency on a daily basis. Freelance Teacher Jan 1988 to Mar 1989 Company Name － City , State Chemistry, Mathematics and Physics Education Chemical Engineering 1987 National University of Honduras Honduras C.A. | DESIGNER | 175 |
MEMBERSHIP COORDINATOR Career Focus I would like the opportunity to share more about my work experience and how my skill set could contribute to the
successful day-to-day running of your company. I'd be happy to supply strong references at your request.
I am currently in pursuit of a career and believe my skills could greatly contribute to your company.
Gainful employment in a well structured cooperative environment in which my skills and hard work can be optimally
utilized. Frankly stated I am looking for a career as opposed to a "job". Summary of Skills Reliable and dependable High customer service standards Active listening skills Flexible scheduling Top sales performer Superior organization skills Customer service expert Excellent multi-tasker Opening/closing procedures Superb sales professional Sharp problem solver Bar management Time management ability Excellent communication skills Strong lead development skills Goal-oriented Focused on customer satisfaction Customer service expert Employee training Clean and professional Cold calling Self-motivated Professional Experience 05/2014 to Current Membership Coordinator Company Name － City , State As Membership Coordinators I am responsible for selling memberships at the health club. The position requires that
the membership coordinator generate at least 60% of my own prospects through normal prospecting channels. The other 40% may originate from club advertising and promotions. A strong working relationship with club staff
is expected of the membership coordinator. Paperwork and administrative follow-up on personal sales, along with
personal follow-up on new memberships are essential tasks. Responsibilities and Approximate Time Distribution
15% - Telephone solicitation, prospecting and other follow up. 4% - Sending mailings to prospects. 60% - Touring prospective and making actual sales presentations. 10% - Follow-up on new members sold and generating referrals,
3% - Paperwork and administrative work. 3% - Attending meetings. 3% - Participating in ongoing training programs. 2% - Attending special events. 06/2011 to 05/2014 Customer service Manager on dutie (MOD) Company Name － City , State During my time with Bladium As a Customer service MOD I worked in a privately owned Sports and Fitness
club my job again is to facilitate an excellent customer service experience I am proud to say my professional skills
in customer service continue to grow stronger and stand out some of my duties included but are not limited to;
Customer service, opening/closing procedures,monetary responsibilities, maintaining a facility opening /closing
checklist with various task, outbound calls, EFT collections and updates, confirmation and cancellation of
customer club memberships and registrations, entering guest waivers,filing, faxing, mailing of invoices directly
to a clients home and or business, answering and directing high volume of phone inquires, greeting and
checking in of all guests,answering guest questions,cash handling,facility safety/cleanliness upkeep according
to company standards. 09/2009 to 09/2014 Customer Service Representative/Bar Attendant Company Name － City , State My time spent with Bladium as a Bartender my job is to facilitate an excellent customer service experience to
produce sales,some of my duties include but not are limited to; Sales,cash handling,opening and closing
procedures,monetary responsibilities,at times working in a fast pace environment, Mixing drinks, preparing food,
keeping track and ordering supplies from our vendors as needed, keeping department up to company standards. 04/2006 to 08/2009 Sales/Customer Service Representative Company Name － City , State During my time spent with Party America my job was again to facilitate an excellent customer service experience
to produce sales, I believe my time spent with Party America helped me in truly honing my excellent customer
service skills. Some of my duties included but were not limited to; answering and directing phone lines greeting
and assisting guests, setting and design of merchandise location, freight unloading ,monetary responsibilities,
closing procedures customer receiving, ordering procedures for guests, arraignment of balloon bouquets. Also
kept the store up to company brand standards. 03/2003 to 04/2005 Sales Representative Company Name － City , State As a sales representative I worked on a nation wide call center environment in order to broker and secure the sale
of medical supplies. My duties included but were not limited to; Customer service, outbound call sales,
confirmation and cancellation of customer invoices, filing, faxing, mailing of invoices directly to a clients home
and or business, answering and directing high volume of phone inquires. 10/2002 to 01/2003 Merchandise and Customer Assistant (MCA) Company Name － City , State As a sales representative I worked on a nation wide call center environment in order to broker and secure the sale
of medical supplies. My duties included but were not limited to; Customer service, outbound call sales,
confirmation and cancellation of customer invoices, filing, faxing, mailing of invoices directly to a clients home
and or business, answering and directing high volume of phone inquires. Education 2005 High School Diploma Thornton Thornton, CO, Adams Skills administrative, advertising, call center, cash handling, closing, clients, excellent customer service, excellent customer
service, Customer service, dependable, directing, special events, fast, faxing, filing, listening, mailing, meetings, organization skills, presentations, problem solver, receiving, safety, selling, Sales, scheduling, Telephone, phone, training programs | FITNESS | 900 |
SALES ASSOCIATE/MERCHANDISER Experience Sales Associate/Merchandiser Jul 2014 to Current Company Name Investigate and resolved customer inquiries and complaints in a timely and empathetic
manner. Run markdown reports, manage store replenishment and analyze buying reports. Contact customers to follow up on purchases, suggest new merchandise and inform them about
promotions and upcoming events. Operate POS system to itemize, open credit accounts and complete an average of 50 customer
purchases. Write sales slips and sales contracts. Plan and coordinate the availability of products for advertising and promotion purposes. Answer an average of 20 calls per day by addressing customer inquiries, solving problems and
providing new product information. Maintain knowledge of current sales and promotions, policies regarding payment and
exchanges and security practices. Describe product to customers and accurately explain details and care of merchandise. Confer with store managers to obtain information about customer needs and preferences. Monitor and analyze sales records and consumer purchasing trends. Anticipate consumer buying patterns to create a purchase and inventory plan. Set and recommend mark-up rates, mark-down rates and selling prices for merchandise. Complete stock orders and manage inventory levels. Organize and track departmental receipt flow for new and reorder merchandise. Partner with sales representatives and managers to coordinate delivery and merchandising
schedule. Educate employees on new merchandise during seasonal workshops. Group Sales Associate Oct 2003 to Jan 2008 Company Name Provided outstanding customer service to existing and potential patrons in order to maximize
group ticket sales. Developed new clients by focusing on assigned target markets, with the resulting goal of
significant increased gross sales. Produced target market sales analysis reports to track sales trends from year to year. Provided proactive customer service to donors and patrons interacting via phone, email or in
person to assist in matters related to ticketing, upcoming events, and membership benefits. Assisted with organization of prospect lists and coordinating other materials pertinent to
planning solicitations, cultivation events, and other activities. Concluded advanced bookings with the box office by preparing all details of group contracts
through the Tessitura ticketing system. Followed up with patrons to ensure timely payment and that the client receives tickets and
materials needed for their performance. Actively pursued client stewardship opportunities such as hosting clients for dinners,
performances, and other relationship building initiatives. Worked with management and various departments to address specific customer service
requests as needed such as; accessibility accommodations, transportation needs, dining,
receptions, and tours. Office Assistant Sep 1998 to Oct 2003 Company Name Managed all day- to -day administrative responsibilities which included; reporting and
documentation, record keeping, maintaining of files, correspondence, internal/external
communications. Planned and developed the conference program, agendas, schedules, sessions, handouts and
other collateral materials. Promoted and marketed the conference, created and disseminated brochures, articles, and
email blast. Handled administrative details such as registration, payments, and travel/transportation. Responded to inquiries and ensuring clear communication with speakers, conference
attendees, and other staff. Education Bookkeeping 2018 Stratford Career Institute － City , State , Canada The Training Source, Inc. Summary CLIENT RELATIONS | OFFICE OPERATIONS | Performance-driven administrative professional;
with over 10 successful years facilitating support services and managing fast-paced office operations. I
have Strong organizational and communication skills. Advanced understanding of customer needs
with diligent attention to detail, resulting in superior customer service and high levels of client
satisfaction. Highlights People-oriented Filing and data archiving Creative problem solver Payment processing Quick learner MS Windows proficient Exceptional communication skills Account reconciliation 50 WPM typing speed Proofreading Skills Account reconciliation, administrative, advertising, benefits, brochures, communication skills, contracts, Creative problem solver, credit, client, clients, customer service, delivery, documentation, email, Filing, inventory, manage inventory levels, mark, market sales, materials, merchandising, Office, MS Windows, Office Automation, Payment processing, policies, POS, promotion, Proofreading, purchasing, Quick learner, record keeping, relationship building, reporting, selling, sales, phone, transportation, typing speed, 50 WPM, workshops, articles | SALES | 1,085 |
CONTRACT ACCOUNTANT Summary More than ten years of progressive experience in manufacturing accounting Currently preparing for CMA exam; CPA eligible Strong motivator and morale builder with a positive outlook Ability to communicate effectively with all levels Cum Laude graduate with BBA in Accounting and Finance Exceptional analytical, communication, and leadership skills Advanced Excel skills Experience with multiple ERP and Accounting systems - adapt well to different systems Willing to relocate Highlights Advanced Excel, PowerPoint, Outlook, and Word skills
*IFS, Macola Progression, NetSuite, JD Edwards, ADP Payroll, Tool$, Crystal Reports, Global, FAS- Fixed Asset Software, Vantage, QuickBooks Accomplishments While at Robbins LLC, decreased month end close from a ten day close to a three day close without compromising the integrity of the financial statements. Implemented paperless AP filing system while working at Robbins LLC. This saved a large amount of time during audits or when researching issues. Received Robbins LLC's Presidential Award each year for going above and beyond job responsibilities, creating efficiencies, and cost savings. Experience Company Name January 2014 to Current Contract Accountant City , State Contracted as accountant for client during a maternity leave (Client ERP software NetSuite). Bookkeeping for clients and personal taxes. Assessed and advised client on internal controls, audit follow up to ensured policy and procedure compliance and effectiveness. Made client recommendation of purchasing card use.Wrote policies and procedures for client.Through rebates and extension of cash flow resulted in 22% total annualized savings. Company Name January 2008 to January 2014 Quality Manager City , State Lead a team of direct report quality assurance specialists and inspectors. Build Effective relationships with customers, vendors and plant employees. Manage product inspections to identify and isolate quality issues. Ensure plant compliance with ISO 9001:2008. Zero findings on first plant ISO audit. Education, motivation and training of plant workforce. Company Name March 2008 to April 2013 Senior Staff Accountant Promoted to Quality Manager City , State Responsible for month end closing process for three plants Cash management Management of all AP and AR functions Supervision of AP/AR clerks Comparative Financial Statements preparation and review for three separate plants as well as consolidated.: Financial statement analysis; Balance sheet reconciliations; Variance accounts analysis; deep analysis requiring much research Preparation of Bank Borrowing Base Certificate/ Bank Covenant compliance Lead semiannual bank audits and financial statement audit Financial results reporting to President when VP of Finance is unavailable Year-end inventory audit/verification Key member of the Robbins Financial Control Committee/internal control testing Annual Budget preparation and monthly review with department managers Standard cost and pricing of Molded Product Assist with raw material and Customix standard updates Miscellaneous projects, assist or advise where/when needed. Company Name January 2004 to January 2008 Staff Accountant City , State General ledger: BS accounts, fixed assets, inter-company accounts Sales and use tax for multiple states Prepared/implemented procurement card policy and procedure Key member of fixed asset module implementation Assist with acquisitions. Company Name January 2004 to January 2004 Staff Accountant City , State Payroll and cash management. Company Name January 2003 to January 2004 Accounts Receivable City , State Accounts receivable and accounts payable. Education University of North Alabama 2004 BBA : Accounting and Finance City , State GPA: TVA Investment Challenge
*Alpha Theta Chi Collegiate Honor Society
*Delta Mu Delta National Honor Society in Business Administration
*Graduated with Honors (Cum Laud GPA: 3.7 *Accounting and Finance TVA Investment Challenge *Alpha Theta Chi Collegiate Honor Society *Delta Mu Delta National Honor Society in Business Administration *Graduated with Honors (Cum Laude GPA: 3.7) Columbia State Community College 2001 State , Columbia Educational Activities/Awards Extracurricular activities University of North Alabama: Alpha Chi Accounting Club, Phi Beta Lambda Business Leadership Club, Bisk Student Representative
Columbia State Community College: Student Council Member (Lawrence County Site)
Awards received University of North Alabama: Sarah R. Brown Scholarship, All-American Scholar, Dean's List,, National Collegiate Business Merit Award, Accounting Achievement Award, Institute of Management Accountants National Conference Attendance Scholarship
Columbia State Community College: Lloyd Booker Memorial Scholarship, Dean's List Skills Month end close, Year end close, Cash Management, Supervision, AP/AR, Acquisitions, ADP Payroll,Balance sheet, Bookkeeping, Budget preparation, Cash Flow, Crystal Reports, ERP, Financial Statements, Financial statement analysis, Fixed Assets, General Ledger, Internal Control, Inventory, Payroll, Quality Assurance, ISO, ISO 9001, IFS, NetSuite, JD Edwards, Macola, Excel, Outlook, PowerPoint, Word, QuickBooks | ACCOUNTANT | 1,888 |
HR PARTNER Summary Experienced Human Resources Business Partner with expertise in partnering with Line of Business Leaders to provide guidance on human capital strategies to include, but not limited to, employee relations, talent management, compensation, etc., in order meet business goals and objectives. Highlights Project management Matrix management experience Talent management expertise Employee relations expertise Performance management strategies Compensation experience Employment law knowledge Manager coaching and training Presentation/Facilitation experience Accomplishments Lead Project Teams to address human capital strategies (i.e., Performance Management, Rewards and Recognition, etc.) that resulted in manager tools and resources. Developed and facilitated Change Management training for all front-line managers in the Line of Business. Developed, trained, and implemented common attendance guidelines for line of business and executed to the new guidelines. Experience HR Partner June 2007 to Current Company Name － City , State Provide strategic human resources guidance and oversight on a wide range of activities in support of assigned line of business. In both a hierarchical and matrix management environment Collaborate with senior leadership teams to influence organizational design, management practices and work environment changes. Lead project teams on end-to-end strategy on human capital initiatives (i.e., retention, rewards and recognition, performance management, etc.) Problem-solve mid-complex issues as they arise with all levels of management across business groups. Coach and develop less experienced staff on broad human resources issues and monitor resolution progress. Coach and develop managers at all levels on performance management of their employees. Provide expertise in facilitating resolution of complex issues and interpretation of policies. Partner with all levels of management in both a hierarchical and matrix management environment to build leadership competencies in order to build bench-strength through talent management discussions. Partner and engage with key stakeholders in the Wells Fargo/Wachovia Bank integration efforts. Develop business cases for Senior Leadership (i.e., LOB, HR, etc.) approval to implement restructure to any one business unit which may result in displacements. Partner with LOB Project Team to develop and execute plans and communications in support of these activities. Lead cross-functional or cross-business unit/division teams assigned to implement workforce initiatives as well as develop programs and process improvements associated with human capital and business initiatives. Create and facilitate virtual presentations for employees and managers across several states and four different time zones in the areas of policy interpretation, recruiting, compensation tools, leaves of absence, etc. Provide consultation to senior management on complex issues and actions and partner with other human resources partners or COE's (i.e., Employee Relations, Compensation, EAC, Leave Management) as needed Advise managers on compensation issues, review job descriptions, make salary recommendations as needed. Associate People Svcs Officer November 2001 to May 2007 Company Name － City , State Provide strategic human resources guidance and oversight on a wide range of activities in support of assigned line of business. Coach and develop managers at all levels on performance management of their employees. Provide expertise in facilitating resolution of complex issues and interpretation of policies. Create and facilitate virtual presentations for employees and managers across several states and four different time zones in the areas of policy interpretation, recruiting, compensation tools, leaves of absence, etc. Provide consultation to senior management on complex issues and actions and partner with other human resources partners or COE's (i.e., Employee Relations, Compensation, EAC, Leave Management) as needed Advise managers on compensation issues, review job descriptions, make salary recommendations as needed. Provide interpretation, application, and enforcement of HR related policies, procedures, and laws, including but not limited to FMLA, ADA of 1990, Title VII of the Civil Rights Act of 1964, ADEA of 1967 Conduct interviews and counseling sessions with employees and management, including performance counseling, career counseling, supervisory coaching, and separations (voluntary and involuntary). Conduct investigations related to harassment, discrimination, etc. and determine appropriate action warranted. Facilitate dialogue sessions as needed to help employees/managers resolve issues. Appeal Texas Workforce Commissions claims when appropriate. Human Resource Consultant March 2001 to November 2001 Company Name － City , State Coach and develop managers at all levels on performance management of their employees. Provide expertise in facilitating resolution of issues and interpretation of policies. Facilitate virtual presentations for employees and managers. in the areas of policy interpretation, recruiting, compensation tools, leaves of absence, etc. Provide consultation to front line management on issues and actions. Advise managers on compensation issues, review job descriptions, make salary recommendations as needed. Provide interpretation, application, and enforcement of HR related policies, procedures, and laws, including but not limited to FMLA, ADA of 1990, Title VII of the Civil Rights Act of 1964, ADEA of 1967 Conduct interviews and counseling sessions with employees and management, including performance counseling, career counseling, supervisory coaching, and separations (voluntary and involuntary). Conduct investigations related to harassment, discrimination, etc. and determine appropriate action warranted. Human Resources Consultant September 1999 to May 2001 Company Name － City , State Coach and develop managers at all levels on performance management of their employees. Provide expertise in facilitating resolution of issues and interpretation of policies. Facilitate virtual presentations for employees and managers. in the areas of policy interpretation, recruiting, compensation tools, leaves of absence, etc. Provide consultation to front line management on issues and actions. Advise managers on compensation issues, review job descriptions, make salary recommendations as needed. Provide interpretation, application, and enforcement of HR related policies, procedures, and laws, including but not limited to FMLA, ADA of 1990, Title VII of the Civil Rights Act of 1964, ADEA of 1967 Conduct interviews and counseling sessions with employees and management, including performance counseling, career counseling, supervisory coaching, and separations (voluntary and involuntary). Conduct investigations related to harassment, discrimination, etc. and determine appropriate action warranted. Human Resources Consultant August 1990 to September 1999 Company Name － City , State Roles started out very transactional and then grew into the list below. Coach and develop managers at all levels on performance management of their employees. Provide expertise in facilitating resolution of issues and interpretation of policies. Facilitate virtual presentations for employees and managers. in the areas of policy interpretation, recruiting, compensation tools, leaves of absence, etc. Provide consultation to front line management on issues and actions. Advise managers on compensation issues, review job descriptions, make salary recommendations as needed. Provide interpretation, application, and enforcement of HR related policies, procedures, and laws, including but not limited to FMLA, ADA of 1990, Title VII of the Civil Rights Act of 1964, ADEA of 1967 Conduct interviews and counseling sessions with employees and management, including performance counseling, career counseling, supervisory coaching, and separations (voluntary and involuntary). Conduct investigations related to harassment, discrimination, etc. and determine appropriate action warranted. Education Masters of Arts : Counseling , May, 2004 Webster University － City , State , USA Counseling Bachelor of Science : Psychology , December, 2001 University of Houston － City , State , USA GPA: Dean's List Psychology Dean's List Skills Title VII ADA Mid - Senior level Coaching/Consultation Employee Relations Partner with Senior management and Function management HR Policy Interpretation Presentation/Facilitation Collaboration/Partnering skills Relationship Building skills Additional Information SPECIAL AWARDS:
2005 USAA's Volunteer of the Year
2006 President's Council on Service and Civic Participation Award Professional Affiliations Wells Fargo - Latino Team Member Network - HR Liaison/member San Antonio Human Resources Management Association South Texas Children's Bereavement Center Group Facilitator CYO Sports Team Mom | HR | 37 |
Subsets and Splits