Complaint
stringlengths 24
98
| Category
stringclasses 16
values | Urgency
stringclasses 4
values |
|---|---|---|
Tracking shows 'delivered' but nothing received
|
Order Tracking
|
Immediate
|
No tracking number provided after 5 business days
|
Order Tracking
|
High
|
Tracking stuck on 'label created' for 1 week
|
Order Tracking
|
Medium
|
Carrier website says 'invalid tracking number'
|
Order Tracking
|
High
|
Package marked delivered to wrong city/state
|
Order Tracking
|
Immediate
|
Tracking status hasn't updated in 10+ days
|
Order Tracking
|
Medium
|
Received someone else's tracking number
|
Order Tracking
|
High
|
Multiple items show same tracking number
|
Order Tracking
|
Immediate
|
Tracking shows 'return to sender' without reason
|
Order Tracking
|
High
|
Delivery date changed 5 times in system
|
Order Tracking
|
Medium
|
Tracking link goes to wrong carrier website
|
Order Tracking
|
Low
|
International package stuck at customs without updates
|
Order Tracking
|
High
|
Tracking shows 'delivery attempted' but no notice left
|
Order Tracking
|
Medium
|
Order marked 'shipped' but carrier hasn't received it
|
Order Tracking
|
High
|
Two tracking numbers for same order show different statuses
|
Order Tracking
|
Immediate
|
Tracking shows 'out for delivery' for 3 days
|
Order Tracking
|
Medium
|
Customer received package but tracking shows 'pending'
|
Order Tracking
|
High
|
Tracking number from merchant doesn't work with carrier
|
Order Tracking
|
Immediate
|
Package scanned at wrong distribution center
|
Order Tracking
|
Medium
|
Delivery exception noted but no explanation
|
Order Tracking
|
High
|
Tracking shows 'in transit' for 2 weeks with no location
|
Order Tracking
|
Medium
|
Received tracking email but order shows 'unfulfilled'
|
Order Tracking
|
High
|
Carrier claims package delivered but security cameras show nothing
|
Order Tracking
|
Immediate
|
Tracking shows 'delivered to agent' but no agent exists
|
Order Tracking
|
High
|
Multiple packages merged under one tracking without notice
|
Order Tracking
|
Medium
|
Tracking status in app contradicts carrier website
|
Order Tracking
|
High
|
Delivery date passed with no tracking updates
|
Order Tracking
|
Immediate
|
Tracking shows 'held at location' but no location given
|
Order Tracking
|
High
|
Package scanned as 'delivered' 24 hours before actual delivery
|
Order Tracking
|
Medium
|
International tracking stops at border crossing
|
Order Tracking
|
High
|
Order marked 'complete' but never shipped
|
Order Tracking
|
Immediate
|
Tracking shows 'returned' but customer didn't request return
|
Order Tracking
|
High
|
Carrier website shows different weight than ordered item
|
Order Tracking
|
Medium
|
Delivery notification received for wrong address
|
Order Tracking
|
High
|
Tracking shows 'damaged' but no contact from carrier
|
Order Tracking
|
Immediate
|
Package scanned at same location 5 days in a row
|
Order Tracking
|
Medium
|
Express shipping shows no better progress than standard
|
Order Tracking
|
High
|
Tracking number recycled from previous order
|
Order Tracking
|
Medium
|
Delivery timeframe window missed by 3+ days
|
Order Tracking
|
High
|
Tracking shows 'weather delay' but no weather issues
|
Order Tracking
|
Immediate
|
Signature confirmation required but driver didn't collect
|
Order Tracking
|
High
|
Package dimensions in tracking don't match order
|
Order Tracking
|
Medium
|
Tracking shows 'delivered to mailbox' but no mailbox exists
|
Order Tracking
|
High
|
Order status changed from 'delivered' back to 'in transit'
|
Order Tracking
|
Immediate
|
Carrier claims 'business closed' but business was open
|
Order Tracking
|
High
|
Tracking shows 'delivered to front door' for apartment building
|
Order Tracking
|
Medium
|
Delivery exception for 'invalid address' but address is correct
|
Order Tracking
|
High
|
Package shows 'out for delivery' in wrong timezone
|
Order Tracking
|
Immediate
|
Tracking updates only show country-level location
|
Order Tracking
|
Medium
|
Delivery notification came 2 days after actual delivery
|
Order Tracking
|
High
|
Tracking shows 'pending' but customer received item
|
Order Tracking
|
Medium
|
Carrier marked package 'undeliverable' without attempt
|
Order Tracking
|
High
|
Order status says 'shipped' but no tracking available
|
Order Tracking
|
Immediate
|
Tracking shows 'delivered to parcel locker' but no code provided
|
Order Tracking
|
High
|
Package scanned at destination facility then disappeared
|
Order Tracking
|
Medium
|
Delivery timeframe promised by merchant doesn't match carrier
|
Order Tracking
|
High
|
Tracking shows 'in transit' but carrier confirms lost
|
Order Tracking
|
Immediate
|
Signature required but package left with unauthorized person
|
Order Tracking
|
High
|
Tracking shows 'delivered' but recipient was on vacation
|
Order Tracking
|
Medium
|
Multiple tracking numbers for single order don't correlate
|
Order Tracking
|
High
|
Carrier attempted delivery outside business hours
|
Order Tracking
|
Immediate
|
Tracking shows 'delivered to neighbor' but no neighbor has it
|
Order Tracking
|
High
|
Package weight in tracking shows zero pounds
|
Order Tracking
|
Medium
|
Delivery notification lists wrong carrier
|
Order Tracking
|
High
|
Tracking shows 'exception' but no details provided
|
Order Tracking
|
Immediate
|
Order marked 'shipped' but merchant admits not shipped
|
Order Tracking
|
High
|
Package scanned at facility 500 miles from destination daily
|
Order Tracking
|
Medium
|
Tracking shows 'delivery attempted' but no doorbell rang
|
Order Tracking
|
High
|
Delivery date changed after cutoff time passed
|
Order Tracking
|
Immediate
|
Carrier claims 'recipient refused' but no attempt made
|
Order Tracking
|
High
|
Tracking shows 'forwarded' but customer didn't request
|
Order Tracking
|
Medium
|
Package scanned as 'sorted' then no updates for 1 week
|
Order Tracking
|
High
|
Delivery timeframe given by customer service was false
|
Order Tracking
|
Immediate
|
Tracking shows 'on vehicle' for 4 consecutive days
|
Order Tracking
|
High
|
Carrier website shows delivery to wrong zip code
|
Order Tracking
|
Medium
|
Order status changed to 'delivered' before shipping
|
Order Tracking
|
High
|
Tracking shows 'inbound to customs' for 3 weeks
|
Order Tracking
|
Immediate
|
Delivery notification lists wrong product description
|
Order Tracking
|
High
|
Package shows 'returned to sender' while in transit
|
Order Tracking
|
Medium
|
Tracking updates only appear after delivery occurs
|
Order Tracking
|
High
|
Carrier left package in unsecured location despite instructions
|
Order Tracking
|
Immediate
|
Tracking shows 'delivered' but signature doesn't match
|
Order Tracking
|
High
|
Delivery exception for 'animal interference' in high-rise building
|
Order Tracking
|
Medium
|
Package scanned at origin facility then no updates
|
Order Tracking
|
High
|
Order status says 'shipped' but merchant can't provide tracking
|
Order Tracking
|
Immediate
|
Tracking shows 'delivered to dock' at residential address
|
Order Tracking
|
High
|
Carrier marked 'delivery attempted' during known absence
|
Order Tracking
|
Medium
|
Package shows 'out for delivery' in wrong state
|
Order Tracking
|
High
|
Delivery notification lists incorrect recipient name
|
Order Tracking
|
Immediate
|
Tracking shows 'held for future delivery date' without request
|
Order Tracking
|
High
|
Carrier claims 'secure location' but package was stolen
|
Order Tracking
|
Medium
|
Package scanned as 'loaded on wrong truck' repeatedly
|
Order Tracking
|
High
|
Order status changed to 'lost' after delivery timeframe
|
Order Tracking
|
Immediate
|
Tracking shows 'delivered to parcel room' but none exists
|
Order Tracking
|
High
|
Delivery exception for 'missing apartment number' when provided
|
Order Tracking
|
Medium
|
Package shows 'in transit' while return refund processed
|
Order Tracking
|
High
|
Tracking updates show impossible location jumps
|
Order Tracking
|
Immediate
|
Carrier marked 'delivered to receptionist' at home address
|
Order Tracking
|
High
|
Order status says 'delivered' but weight shows empty package
|
Order Tracking
|
Medium
|
Tracking shows 'available for pickup' at wrong location
|
Order Tracking
|
High
|
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