Complaint
stringlengths 24
98
| Category
stringclasses 16
values | Urgency
stringclasses 4
values |
|---|---|---|
Special instructions disappeared from order
|
Special Requests
|
Immediate
|
Custom monogram had wrong initials
|
Special Requests
|
Medium
|
Requested signature confirmation was skipped
|
Special Requests
|
High
|
Gift message paper was see-through
|
Special Requests
|
Low
|
Delivery left at wrong business entrance
|
Special Requests
|
Immediate
|
Personalized engraving had typos
|
Special Requests
|
Medium
|
'Fragile - Glass' marking was missing
|
Special Requests
|
High
|
Special occasion delivery was one day late
|
Special Requests
|
Immediate
|
Custom color mix was incorrect
|
Special Requests
|
Medium
|
Requested call on arrival never came
|
Special Requests
|
High
|
Gift wrapping damaged collectible item
|
Special Requests
|
Low
|
Driver ignored 'no safe drop location' note
|
Special Requests
|
Immediate
|
Personalized message was truncated
|
Special Requests
|
Medium
|
Delivery came before requested surprise time
|
Special Requests
|
High
|
Special font request defaulted to basic
|
Special Requests
|
Immediate
|
Hand-painted item had smudges
|
Special Requests
|
Medium
|
Gift note ink smeared easily
|
Special Requests
|
High
|
Requested discreet shipping showed contents
|
Special Requests
|
Low
|
Custom sizing chart was inaccurate
|
Special Requests
|
Immediate
|
Delivery left at vacant neighbor's house
|
Special Requests
|
Medium
|
Personalized coordinates were reversed
|
Special Requests
|
High
|
Special handling instructions were ignored
|
Special Requests
|
Immediate
|
Gift message card was bent
|
Special Requests
|
Medium
|
Driver didn't use provided gate remote
|
Special Requests
|
High
|
Requested vegan ink contained animal products
|
Special Requests
|
Low
|
Custom embroidery missed stitches
|
Special Requests
|
Immediate
|
Delivery arrived after birthday passed
|
Special Requests
|
Medium
|
Special occasion card was generic
|
Special Requests
|
High
|
Personalized dates used wrong format
|
Special Requests
|
Immediate
|
Gift packaging crushed corners
|
Special Requests
|
Medium
|
Requested signature was forged
|
Special Requests
|
High
|
Handwritten note was printed font
|
Special Requests
|
Low
|
Custom engraving was off-center
|
Special Requests
|
Immediate
|
Delivery left outside security gate
|
Special Requests
|
Medium
|
Special instructions were in order notes only
|
Special Requests
|
High
|
Gift message arrived after package
|
Special Requests
|
Immediate
|
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