Louise McBride, a homeowner, filed a complaint against a nearby nightclub through the Licensing Bureau, a government agency. Although regulations clearly state that Form 283 is to be used for formal complaints, Bureau staff gave McBride Form 5, which she used with the intention of filing a formal complaint. The nightclub argues that the complaint should be dismissed because the incorrect form was used. But that would be unfair. Which one of the following principles, if valid, most helps to justify the judgment that dismissing the complaint would be unfair?
A: A government agency should not make its procedures so complex that even the agency's employees cannot understand the procedures.
B: It is unfair for someone's complaint to be dismissed because of an incorrect action on the part of a government agency.
C: People who wish to file complaints through the Licensing Bureau should be informed of all relevant regulations.
D: It is unfair for a business to be subject to a formal complaint unless the complaint is made in a way that provides the business with an opportunity to defend itself.
Choose A, B, C or D as your solution.
B