Hey there!<p>Over the past month I built a service that allows you to see your users browse your website &#x2F; web app in real time. It&#x27;s kinda like &quot;session recording&quot; offered by various services, but live, mainly to offer support.<p>To make it easier to market I built a Chrome extension that integrates it with Intercom and other live chat services, so that when someone chats you up you can see their screen live and troubleshoot problems a lot quicker. Some early users utilize it this way.<p>However, I personally like a lot more the idea of having a &quot;monitor&quot; with say 6 screens and being able to send a message to people you see struggling, to offer &quot;proactive&quot; support.
This comes from seeing way too many of my users on other apps make dumb mistakes and seeing myself losing money after they leave frustrated. I would <i>really</i> have paid to send them a message on screen saying &quot;hey, let me know if you need help with this :)&quot;.<p>I&#x27;m not sure whether:
1. this &quot;proactive support&quot; is creepy;
2. it is scalable;
3. it only works in my mind;
4. companies would pay for it;
5. the ease of marketing something &quot;for intercom&#x2F;livechat&#x2F;...&quot; outweighs the coolness of the monitoring station.<p>What do you guys think? Would love your opinion!<p>Website is https:&#x2F;&#x2F;peekin.io&#x2F;
Ask HN: Need your opinion–what would you use this for?