Ran into this myself very recently. Ordered a 5-star posture brace for my back, and what I got was nothing as described in the picture or description.<p>For the first time - ever - in using Amazon, I went back to the reviews to verify where the communication breakdown was. Indeed, every review was succeeded by &quot;I was given this product at a small discount to review it with an honest opinion&quot; -- which of course was a 99% discount. The process is technically legal by way of FTC, so long as the reviewers add the disclaimer.<p>Infuriated, I asked for a refund and was denied by the supplier. Escalated to Amazon and got the refund two weeks later.<p>I then opened several tickets, one after the other, trying to get Amazon to remove these fake reviews. Each one had the response of &quot;We take your concern seriously. We cannot share any action taken by this ticket&quot; -- and months later, nothing was done about the reviews.<p>So for the first time in years, I try to buy elsewhere before Amazon.