I agree that Google Cloud offering different response times for different support tiers is consistent with the industry at large.<p>That being said, Google Cloud support is overly expensive. $150&#x2F;month Vs. $49&#x2F;month for AWS Vs. $29&#x2F;month ($174 minimum commitment over six months) for Azure.<p>I wish all them had a &quot;per issue&quot; tier. I want to pay for a single ticket&#x2F;resolution. But at least Google Cloud and AWS don&#x27;t have a minimum commitment period like Azure (even if Azure is cheap per month).<p>I&#x27;d likely rank them:<p>- AWS is best (alright price with no commitment).<p>- Azure is next (amazing price but lame commitment).<p>- Google Cloud is worst (high price, almost as much as six months at Azure!).<p>And before you tell me that they offer different things at those price points I DON&#x27;T CARE. All I care about is the minimum amount of money I have to pay someone to look at a technical support ticket for me. I don&#x27;t care if it takes 1 or 48 hours, I just don&#x27;t want to pay a lot. If I cared about responsiveness I&#x27;d be buying the gold plated support with telephone agents.<p>Google Cloud&#x27;s $150 to look at one ticket thing really puts me off the entire platform.