30% is for field repair support guys, who have to fill out full paperwork on every single job (and it&#x27;s a rule of thumb, not ironclad). Not every software ticket requires that. It&#x27;s just more to show that documentation requires some time; it&#x27;s not something that you &quot;just spend +5 minutes on the task and it&#x27;s there&quot;. Minor edits, sure, but not good documentation.