I do some freelance work on peopleperhour.com<p>I&#x27;ve built a site for a client according to their spec, I had to make a couple of small changes to make it work properly and more secure, adding functionality that wasn&#x27;t in the spec but also makes the site better. The client is extremely tech illiterate and wants it his built his insecure way...which I have relented to and offered to do but he submitted a request to refund his deposit of £1200 ( 50% of the total is held in escrow by peopleperhour.com )<p>For me to dispute this I had to pay a non refundable £120 to peopleperhour.com which is pretty insane but I paid it any way as I had no response from their customer support in 3 days ( now 4 ) as you only have 72 hours to either accept the refund request or dispute it.<p>The dispute was resolved quickly by pph in my favour but the client has now submitted another refund request meaning I now have to pay another £120 to dispute the refund which is ridiculous and this can seemingly go on forever with no risk to the client.<p>In four days I&#x27;ve received no response from their customer support despite assurances from their twitter account.<p>What can I do?
Ask HN: Advice on getting scammed by peopleperhour.com