They are pretty good with customer support and transparency. It&#x27;s just that we have hundreds of sites, and about half are on a dedicated server. We asked that it be moved to Portland when they opened up a new datacenter there, but they moved it to Virginia instead - I guess Portland wasn&#x27;t ready or something. Anyway, our sites were in Virginia and our database was in Portland, and the latency between the two got out of hand. We had a lot of down sites and a very stressful week or so for me and my boss. Problems continue with the shared server upgrading to a version of PHP that doesn&#x27;t work with our sites - we can&#x27;t really blame them for doing that and there was plenty of warning, but it added more stress to an already stressful month.<p>On top of that, our server in Portland STILL isn&#x27;t ready, and  we don&#x27;t have an eta on when it will be. There&#x27;s been a couple of other little things too - basically it feels like a major problem with the server every other day, clients are mad, and we feel out of our depth.<p>Anyway, I leave work at 5pm but my boss doesn&#x27;t and I don&#x27;t want him to die of a heart attack. So. Digital Ocean is being investigated.