Having worked at a CLEC in the mid-2000s, I can well imagine the pain involved in ATT &quot;making ready&quot; a utility pole. If they have a 60-day window, then in <i>the typical case</i>, on day 58 they&#x27;ll bounce your work order with some nonsensical reason code. So you hurry to follow up with your service rep <i>that day</i>, but she&#x27;ll have to &quot;investigate&quot;, which will take until the weekend, and then you&#x27;ll get a &quot;just resubmit it&quot; on next Tuesday. Then if you&#x27;re lucky the made_ready status in the database will change sometime in the <i>next</i> 60 days. At no point will a tech actually visit the pole in question. They just figure that it&#x27;s right and proper for a competitor of theirs to have to wait three months to serve a customer.