&gt;&gt; For everyone else, however, our support load indicated that the errors were completely unintelligible: people didn’t understand what “timed out” meant or why a “hostname might not be verified”. All they saw was a cryptic message and no solution to move forward.<p>I don&#x27;t see the problem.  They did have a way to move forwards.  They called tech support.  Faced with something they did not understand, they elevated the problem to someone who did.  Dumbing down error messages leads to &quot;engine lights&quot; whereby any number of actionable errors are replaced with a single indicator.   This deprives savvy users of the ability to take action, and deprives the less-savvy of the opportunity to learn.