Paying more for more support cases or more urgent responses is standard practice for support plans.  For example, here&#x27;s the AWS Support comparison page:<p><a href="https:&#x2F;&#x2F;aws.amazon.com&#x2F;premiumsupport&#x2F;compare-plans&#x2F;" rel="nofollow">https:&#x2F;&#x2F;aws.amazon.com&#x2F;premiumsupport&#x2F;compare-plans&#x2F;</a><p>which has similar tiers of support.