We offer <i>paid</i> support for Cloud (<a href="http:&#x2F;&#x2F;cloud.google.com&#x2F;support" rel="nofollow">http:&#x2F;&#x2F;cloud.google.com&#x2F;support</a>) that let you trade off responsive time (e.g., 4 hours vs 1) for price.<p>The support personnel (and engineering!) also do best effort scanning of Stack Overflow, Server Fault, and per-product mailing lists.  You can get links to those here: <a href="https:&#x2F;&#x2F;cloud.google.com&#x2F;support&#x2F;#community" rel="nofollow">https:&#x2F;&#x2F;cloud.google.com&#x2F;support&#x2F;#community</a>.<p>Disclaimer: I work on Compute Engine, but not in Support (though I do jump in and support customers!)