I&#x27;ve had admin on an account that did about half a million USD on AWS monthly in the past; we cut it down a lot by expanding physically and going in hard on reserved instances, but my view into things started around there. I&#x27;m unsure if we ever attempted to negotiate a SLA, but we paid for premium support just like you (despite having a dedicated, and great, sales rep) and got kickback credits from the general SLA policy[0] just like you. Nothing special.<p>If anybody has a special deal, it&#x27;s probably Netflix. I suspect even half a million monthly is a smaller account to Amazon.<p>[0]: <a href="https:&#x2F;&#x2F;aws.amazon.com&#x2F;ec2&#x2F;sla&#x2F;historical&#x2F;" rel="nofollow">https:&#x2F;&#x2F;aws.amazon.com&#x2F;ec2&#x2F;sla&#x2F;historical&#x2F;</a> specifically, not the current (better) one