I agree that Amazon is amazing at customer service. But, then again, so is NewEgg (in my experience). I&#x27;ve rarely had to deal with returns, but they definitely ship and deliver when they say they will; probably more reliably than Amazon, in my experience (though I order more from Amazon, so I may be skewing it in favor of NewEgg due to less negative experiences, even if the percentages are the same).<p>That said, two of your examples of great customer service are examples of poor quality in the shipping stage of your order. Amazon didn&#x27;t deliver on time in one case, and Amazon didn&#x27;t package the item properly in the third case. Amazon doesn&#x27;t get an A+ from me for shipping me damaged goods or for losing something and then shipping a new one. (Though it happens to every vendor, and I&#x27;m sure Amazon is among the best at not screwing up the shipping process; the best customer service experience for me means I don&#x27;t have to think about it...it just arrives, on time, complete, and functional.)<p>But, smaller companies are often much more difficult to work with, in general. I had to order some replacement parts for my motorhome from a small RV parts dealer because Amazon didn&#x27;t carry them, and handling a cancellation (before shipping) and ordering a new item instead, required multiple phone calls and emails. It also took them several days to get it shipped out (I mean, it was literally several days before they put it in a box and handed it to UPS to be delivered to me).<p>It&#x27;s hard to compete with Amazon on a small scale, is what I&#x27;m trying to say, but on big ticket items, I&#x27;m often willing to shop around. If a trustworthy vendor I&#x27;ve dealt with before has the item in stock for $100+ less, I&#x27;m buying from them and not buying from Amazon. It&#x27;s just happening more and more often lately.