Wakemate is really handling this situation poorly. Yes, delays due to hardware are a good reason. But introducing pay-for features as compensation for those delays is not.<p>It seems that this is a classic case of engineers doing bizdev. Those two have virtually no overlap. For example, "I'm really sorry you feel this way" is the equivalent of "quit whining" and you should <i>never</i> say that to anyone unless you actually mean "quit whining".<p>Bizdev is hard. I got bitten by it hard when I started my company. Nowadays, each mail me and colleagues send get meticulously checked by the others, and any bullshitting gets taken out. I think they would do good to do something similar. Let me know how it works ;-)