<i>&#62; And unfortunately from a user's standpoint, a redesign is one of the worst things that could happen to a site. Because however cramped and difficult a site might be, there are people who use them daily, and changing the structure completely overnight would abandon the most loyal users. That's why it's easy for startups to come up with nice sites in 2010, they haven't had a website since 1995 so they don't have the baggage of previous users.</i><p>So we should never redesign and make a website more functional because old users might not use it?