I think the real problem in this instance isn't that IE crashes.  We've all seen, used, and in most cases, written buggy code.  Large systems are hard to get right, we all know that.<p>The problem is how hard it is to report such problems and get taken seriously.  I, for one, have spent hours trying to tell someone that their code/system/service is severely broken, and yet repeatedly get ignored.  I often don't know if this is because they already know, or whether they don't care.  The problem is trying to report it, and getting ignored.<p>Here's a crazy idea.  Have an on-line bug reporting service that includes a CAPTCHA, but the CAPTCHA requires that you write a small piece of code, or solve a problem, or something techie.  Very, very few reports of problems will come in via such a portal, but at least you know they can be taken reasonably seriously.