This was entirely a rant about customer service and delivery issues.  I got my nook a week before they promised delivery and I've been perfectly happy with it ever since.  I even called customer service once while waiting for it and they answered all my questions.<p>The Nook itself is still a little rough around the edges - it just feels like it was a rushed job to get it to market, which it probably was.  The good news is that most of the problems I've experienced with it seem to be software related.  Biggest annoyances are not being able to go to a page (?) and the sluggishness of the LCD touchscreen.  It's crashed a couple times formatting a book the first time in.<p>OTOH, the paging speed is good, the PDF support is adequate, and I've spent a fair amount of time reading on it without issue.