No worries. FWIW, I've worked for an ISP, and now offer (really cheap) domain mail hosting services too. So, yeah.<p>That said: my point wasn't so much that Rackspace is a bad hosting company, but rather that the original question was looking for a solution that would offer really close to zero downtime for their customers, and given that, "put it all on Rackspace" isn't a viable answer.