The UI looks really good! I think this solves the normal problem with stuff like this.<p>I have blog comments on the blog on my site, but a very prominent and pretty easy to use Support section. For some reason, people kept using the blog comments as a generic contact form for me to help them with their highly specific problem they're having with the product. I don't use Get Satisfaction or forums for that reason because I don't think many people can really understand anything more complicated than a simple email/contact forum, even when it's made really clear how to use it.