Appreciate the clarification.<p>I think the non-conciliatory tone and some of the content from your email is a little off-putting to a lot of folks.<p>Whereas most people were expecting to receive an actual product within a week or two, we're now told we'll have to wait indefinitely; words like "tentatively" "first batch" and "as early as" convey this.<p>If we're waiting because the hardware got better, give us some specifics instead of keeping it vague.  I was under the impression the WakeMate was already awesome -- if it's delayed, tell me what you've been working on and improving to show me why I should still be excited about this, why you guys did me a favor by delaying.<p>The delay email is also functioning as an introduction to PREMIUM features (at a cost) that nobody was aware of, which  feels out of place in the context of the message's initial intent.<p>I'm sure you guys are working hard and round the clock, but unfortunately we don't get to see and experience that, live and breath the  company with you guys.  All we're aware of is the image you convey in the few paragraphs you send to us.  As a company that people have invested in, that has taken money from soon-to-be customers, you need to be ultra-cognizant of how you present to us.