I do share the observation of technical leaders with a quick observation very well and it has 2 sides of the coin. 
It can be crucial in the early stage for a company to survive. Some people see it as control, but on the other side it often carries a certain degree of success. 
The flip side is that kind of close relation of the founder/CEO to customer and not letting go the control can limit growth of a company. And if the company keeps increasing on revenue/employees and the situation has not much improved it sometimes turns to chaos within the organization.