Ditto.  When we needed to do a little admin, we just modified the database.  (A little risky, I suppose, but we were doing regular backups.)  We only wrote administrative tools when things got too complicated for the least-technically-sophisticated member of the team - me - to easily tweak things.<p>As it turned out, some of the most common customer support issues we had weren't anticipated by us in advance, so building out an admin panel would've still only met part of our needs.