Hmm.  Let's see how this goes:<p>Google acts like an asshole to somebody.  Typically this is because they refuse to spend any money on customer service, while simultaneously refusing to acknowledge their verging on monopoly market share (though not in the payments market).<p>Next, if someone has a big enough soapbox, Google gets embarrassed.  Matt Cutts or someone similar shows up to do damage control.  Meanwhile, the G screws without repercussions anybody who can't raise a big stink online.<p>Wash rinse repeat.<p>See: adwords problems, adsense problems, search problems, payment problems, Nexus One problems, etc