Does anyone know the approximate percentage spent on actual operations vs. management and build-out of the system?<p>I lived in Boston for a summer in 2006, and I got to witness the transition from decades-old transit tokens to paper cards.<p>It was a giant cluster: Horrid machine usability, non-reusable transit cards, and untrained station personnel. It made me wonder what sort of premium the MBTA paid for that "upgrade" and how much rider confidence was lost.