Seems reasonable. And I don't think you guys got the humor when he said "Escalate". You all want to think you're SO smart and nobody else can pick his nose. Obviously he knew who he was talking to, do you <i>really</i> think he uses PHP and doesn't know who he was dealing with?<p>Anyway, saying they wouldn't fix it is fine, but the bitchy answers he got to legitimate questions just shows how juvenile R is.