Here if you were ordering from Tim Hortons or McDonalds, or other fast-food place saying "small coffee" would get you a small black coffee. They never put anything in without a request, however saying 'no cream' or 'no sugar' sounds like a request.<p>I've noticed here it's typically worse with the older staffers in stores, which only forces the behaviour onto younger employee's. In downtown Toronto or Hamilton some of the Tim Hortons are barely different from a vending machine. I've seen lines 30+ people long.