Thanks Scott. I led with her because I think the incident, while extreme, is a vivid illustration of the way that Yelp (and not just Yelp, but all online review sites) is making business owners feel. This owner is not the first or the last to take criticism personally and respond without thinking.<p>As to your second question, I don't think anyone thinks that the the owner's actions were reasonable. (As I say later I the story, she feels terrible about what happened.) Sean C.'s review was negative, but not overwhelmingly so. And whatever someone says on a review site, I think that everyone has a right to privacy.