I live in Canada and this is the norm from Toronto, to the smallest cafe in a backwater town (and I've been in coffee shops on dirt roads in the middle of nowhere). I'm from the UK, and this was the norm of my experience there too.<p>Here's the basics for here: Black Coffee, gets you a black coffee. Adding 'regular' gets you 1 cream and 1 sugar, 'double double' gets you two of both, 'triple triple' and 'four by four' respectively get you 3 of both and 4 of both. If you add 'with milk', you'll get the respective amount with milk and sugar, similarly if you add 'with sweetener' you'll get it the respective amount of artificial sweetener. If you use these words, it'll never be your mistake.<p>Tim Horton's (the biggest coffee shop chain in Canada) teaches their workers these words, and they have specific buttons on their tills to ring it in like that. McDonalds and anywhere else that serves coffee teaches their workers the same here. Starbucks might be different, I wouldn't know through the faux-italian crap.