"Adams introduced the word <i>confusopoly</i> in this book. The word is a portmanteau of confusion and monopoly (or rather oligopoly), defining it as "<i>a group of companies with similar products who intentionally confuse customers instead of competing on price</i>". Examples of industries in which confusopolies exist (according to Adams) include telephone service, insurance, mortgage loans, banking, and financial services." -- <a href="http://en.wikipedia.org/wiki/The_Dilbert_Future" rel="nofollow">http://en.wikipedia.org/wiki/The_Dilbert_Future</a>