Hi. I agree it's not the best example.<p>But it's not an automatic reply. It's happened a few times with different people signing the mail but most importantly, the e-mail address is verified, it just wasn't the address connected with the specific billing enquiry I made.<p>Also, the original mail was sent to their generic support address, as requested on their site (last paragraph):<p><a href="http://aws.amazon.com/tax-help/" rel="nofollow">http://aws.amazon.com/tax-help/</a>