Doctors were quizzed, "Do you want to use a checklist?", they answered, "No.". "Do you want someone who is operating on <i>you </i>to use a checklist?", they answered, "Yes.".<p>If you read the book you'll find that almost everyone hates checklists but when used they cut down on mistakes and human error. The surprising discovery is not that they work, but the reluctance of people to use them...