I fail to see how this has anything to do with Rackspace.<p>They are there to provide infrastructure, not to support you on an application level.<p>Rackspace's responsibility is to keep the infrastructure running and help with backups if you are compromised.  They aren't there to fix your wordpress plugin's spaghetti php.<p>FWIW I used to run a dedicated box with Rackspace and now run about half a dozen cloud servers with them.  I think they are pretty great, personally.<p>If the OP wants ssh, logs and all that - fire up a Cloud Server and you have an instant linux box of your flavour preference.  Stop using Cloud Sites if you want more control.  You're using the wrong product.