As far as I'm aware, rackspace doesn't currently have the greatest name in could services (based on articles such as this <a href="http://www.techcrunch.com/2009/12/18/rackspace-down/" rel="nofollow">http://www.techcrunch.com/2009/12/18/rackspace-down/</a>).<p>While customers are struggling with downtime, is this the best time to raise your prices?<p>Doesn't it make more sense to improve your product before you can increase the price?<p>Also, aren't we seeing other cloud services dropping prices as scalability improves?