&#62; I didn't intend to say the method is fascist, just that it reminds of practices that were and are employed by fascist regimes.<p>Fascists also wore pants, drove cars, ate sausage, drank beer, etc.<p>While customers may have privacy concerns and expectations regarding their interaction with a company, employee interaction with customers is not an employee-privacy issue.<p>Remember, employees are being paid to interact with customers.  The company is liable and responsible for those interactions so it's absurd to argue that the company has limited access to those interactions because of employee privacy.<p>BTW - The purpose of a company is NOT to keep employees happy.  Doing so may be useful, but that's different.