The negative tone in this thread is incredibly out of character of Hacker News.  What happened to civility?<p>If you have a problem with the way they handled these delays, I can understand.  Getting delayed -sucks- and getting a crappy response sucks worse.  It reminds me of dealing with airlines - they already have my money and can't manage to give me a straight answer.<p>But please consider giving these guys a break.  Hardware is hard!  It's a delicate balance between software and electrical engineers.  You can't avoid outsourcing production - a process that's hard to manage for cost and quality standards.  You don't just hack a site over a weekend and go from there.  It takes tons of planning and lots of risks.  It is not easy.<p>If you don't like it, at least give them the benefit of common curtesy.  Email them sternly and politely and request your money back.  Problem solved.