The first page was the worst human interest story I've read. It was structured as though we are to pity the business owner while thumbing our noses at Yelp.<p>For those who haven't read it, essentially the biz owner trolled yelp and then hunted down a critic, and was arrested for battery. Best line: <i>More than anything, she blamed Yelp.</i><p>Edit: If you read the rest of the article, it goes to a salon owner who actually gets it, and her business has benefited from it. Know your customers.