Props to them for responding this quickly though.<p>Also, the apology actually sounds sincere.<p>(follow up on <a href="http://news.ycombinator.com/item?id=1071623" rel="nofollow">http://news.ycombinator.com/item?id=1071623</a>)<p>It's amazing what a little media attention to your support issues will do.<p>We should institutionalize that somehow. Like the public wall of shame of old, a vetting board decides if your issue gets pushed down the pipeline and all the news outlets subscribe to it.<p>That could create some serious consumer power.