The thing is I was playing nice - responding immediately to your Twitter message, changing the rate asap.  But then I come onto HN and see a complaint from you without mentioning we responded quickly.  Not cool in my book.  You're saying people should play nice when you're just telling one side of the story.<p>Edit: I should note the response would have been even faster if you had emailed us from the contact page that's on the website we link to in our request header.  Tweets go to us marketing/biz-dev guys.  The contact form goes to everyone in the company.  I'm not sure how much nicer we can be beyond doing everything we can to be reachable and identifiable.