New York pioneered this with their 311 phone service. That was originally set up to get minor problems off of 911, and ended up being the main way citizens get the city to do something.<p>With a mobile phone, you can have pictures and geolocation, which helps. It&#x27;s a good way to report health and safety violations, because you get pictures.<p>The real question is, do you get a ticket number you can track?  Any support service where you can&#x27;t track your requests is more cosmetic than useful.