I&#x27;m sure this will get spun as big, bad, out-of-touch government.<p>Was Fixed evaluating the inquiries before forwarding them on? If so, I&#x27;d expect a higher win rate. If not, I&#x27;d expect a much lower win rate as customers just mail in every ticket.<p>It&#x27;s something you would definitely need to be very sensitive to how much useless work your triggering at City Hall.