Would be cool to start the report with a tldr, containing just the essence of the incident, sth like<p>&quot;dev needed to update index and at time .. submitted two tickets for new ibdex creation and old index removal. at time .. Op processed the removal ticket first which caused outage in service .. It was alerted at time .. and on-call op identified it at time .. He proceeded to ...<p>Just for people who want to know what&#x27;s happened but dont care for details.