i liked poking about think-aloud protocols (<a href="https:&#x2F;&#x2F;en.wikipedia.org&#x2F;wiki&#x2F;Think_aloud_protocol" rel="nofollow">https:&#x2F;&#x2F;en.wikipedia.org&#x2F;wiki&#x2F;Think_aloud_protocol</a>) - jeff shrager always said to wait until they&#x27;re swearing while they&#x27;re doing whatever it is you&#x27;re having them do and then you know you&#x27;ve started doing a think-aloud protocol properly.