If a guy has sat at their desk for two days without internet&#x2F;email access and didn&#x27;t tell anyone about it or ask for help, you can hardly blame the infrastructure team for not fixing a problem they weren&#x27;t told about.<p>The problem is either a cultural one within the team (if he was scared to ask colleagues for help) or an induction one (if he didn&#x27;t know how to ask for help, or didn&#x27;t know he had to) or a communication one (if he had no way to contact infrastructure or anyone on his team) or a motivation&#x2F;expectation setting one (if he felt like taking an in-office vacation, or that nobody would notice or mind if he did nothing) or a hiring one (if he didn&#x27;t know what a computer was, or he was being intentionally uncooperative as some sort of protest against his own job)<p>All those problems are things I&#x27;d expect a competent line manager to address.