A lot of folks only have experience with Logmein from the horrible way they handled transitioning users from the free to paid service.<p>My company has used Logmein Central for remote access to hundreds of PCs for years. The core software is great, reliable, and has been ever since we started using it.<p>The problem is that Logmein the company knows they&#x27;re on top of the heap when it comes to remote management. They have no reason to innovate or improve where they can.<p>They added 2FA but otherwise we haven&#x27;t seen a single new feature that we&#x27;ve taken advantage of in a very long time. Any features they do add hint at them wanting to be a RMM service but you&#x27;d have to be an idiot to trust them with more responsibility of your networks. Also a lot of those features require Logmein Pro which adds an insane amount of cost depending on how many systems you&#x27;re managing.<p>Meanwhile there are bugs that have been around literally since we started using the software. For instance copy&#x2F;paste while in a session will randomly break. The Logmein client software is very buggy on OSX, crashes often, search will randomly break.<p>Their support is basically non-existent, although I haven&#x27;t tried in a while if you opened a ticket it would take days if not longer for a response and they&#x27;d usually just direct you to some unrelated KB or tell you post on the forums.<p>We use Lastpass as well so this should be interesting. I&#x27;ve yet to see a merger that actually improved things from our end as a MSP. Cisco bought Meraki, Dell bought SonicWALL, at this point I assume any time we see a merger that its time to find a new vendor.