I&#x27;ve worked under several of these systems. They have the negative effects mentioned in the article. Cheating, fraud, and intentionally not serving customers were always pervasive while things looked good on paper. For that, I don&#x27;t trust the accounting or performance data in any company doing it. One used Kronos, too, which I&#x27;ll help the article by saying is utter BS: predictive stuff doesn&#x27;t work at all and managers + workers had to cheat it, too, to prevent major damage to bottom line.<p>The shit should be used very carefully and with legal safeguards. I still advocate embedding or realistic simulations to estimate true performance, spot issues that throw it, etc. Then, combine that with data gathering and predictions with humans in the loop to decide on staff allocation. One can still keep labor down and flexible while not turning the situation into a disaster for workers.