This is a fascinating example of Simpson&#x27;s Paradox:<p><a href="https:&#x2F;&#x2F;en.wikipedia.org&#x2F;wiki&#x2F;Simpson%27s_paradox" rel="nofollow">https:&#x2F;&#x2F;en.wikipedia.org&#x2F;wiki&#x2F;Simpson%27s_paradox</a><p>It also reminds me of the phenomenon, in customer service, whereby an increase in complaints can sometimes indicate success -- it means the product has gone from bad enough to be unnoticeable to good enough to be engaged with.