They&#x27;re overly expensive and out of date.<p>But you&#x27;re buying a niche product aimed at a tiny demographic. The regular XPS 13 is extremely popular and I&#x27;m sure they sell in the hundreds of thousand (given how many businesses&#x2F;governments buy, not to mention private consumer sales). So as a private consumer buyer you&#x27;re benefiting from the economies of scale when you buy a Win10 XPS 13.<p>Unfortunately someone has to pay for the Ubuntu install&#x2F;testing&#x2F;drivers and Dell ProSupport who has support staff who can help with Ubuntu (unlike regular support who only do Windows).<p>PS - ProSupport is an enterprise support product. The regular XPS 13 comes with &quot;Premium Support&quot; which is a consumer product, it is essentially normal support but they&#x27;ll also help you with networking equipment, and popular third party [Windows] software. With Premium Support you have to buy SupportAssist to get any on-site support, ProSupport has it out of the box (as well as next day turnaround on parts).