A few weeks ago, I got an email from Twitter ad services saying they couldn&#x27;t bill my credit card. I figured the expiration date needed updating but was so panicing wondering why they were trying to bill me.<p>Checking my account, I saw an ad campaign had been created three days previous and it was attached to some random reply I had made to a friend.<p>I was rather mystified by this for three reasons:<p>- I never saw an ad campaign prompt
- I never saw a confirmation for starting a campaign
- I never received so much as an email from Twitter that a campaign had been started<p>I immediately deleted everything related to the campaign and contacted support.<p>At first, it was clear they were just following a pointless support script explaining to me they were billing me for an ad service (quick promote) which I had never used before as far as I know and I don&#x27;t even know where it is in the interface.<p>When I asked them to explain how it was done, they just kept repeating the same details of the service.<p>I repeatedly stated this was not authorized by me and explained that I never saw a prompt for this service nor did I ever receive a notification until the billing failed.<p>They then responded that they verified that their billing system was correct, but they still could not explain how the request was made.<p>When I pressed them about how to prevent this error from happening again, their only suggestion was to remove my billing info entirely.<p>At this point, I feel like I&#x27;m at my wit&#x27;s end. I&#x27;m using 2fa and good passwords. I&#x27;m convinced this is some sort of fault or poor ux in their web or mobile client.<p>I don&#x27;t know how to get this fixed or who can help.<p>Twitter seems to only have robots with email addresses for support.<p>Please, can anyone here help me?
Ask HN: Twitter ads support disaster, what to do?