&gt; I get that but I&#x27;m wondering who is this postmortem written for?<p>For their customers.<p>&gt; In that case I don&#x27;t need to basically congratulate Stripe on messing up and then posting PR piece on how they messed up, especially when it&#x27;s such a trivial mistake (by that I mean it&#x27;s not anything technically interesting for what went wrong).<p>Few screw-ups are ever that technically interesting. The point of a postmortem isn&#x27;t to be interesting, it&#x27;s to explain what went wrong, why, and what you are doing to prevent it from happening again in the future.