&gt;Was Fixed evaluating the inquiries before forwarding them on?<p>Yes, they were.<p>&gt;Using its app, Fixed customers could snap a photo of their parking ticket using their phone’s camera, and then Fixed would check against a variety of common errors before writing a customized letter to the city on the user’s behalf. The app also cleverly tapped into Google Street View to check to see if the city had the proper signage in place in the area a ticket was received.<p>&gt;Founder David Hegarty once noted that over half of tickets have an issue that would make them invalid, but the city didn’t tend to play by its own rules when arbitrating disputes. That made Fixed’s “win” rate only 20%-30% on tickets, as of earlier this year.<p>&gt;It&#x27;s something you would definitely need to be very sensitive to how much useless work your triggering at City Hall.<p>The city could simply not issue invalid tickets, the issue would then resolve itself.