For some key background information, I recommend this article from May: &quot;Detroit Revitalizes City with 311 App&quot;.<p><a href="http:&#x2F;&#x2F;www.govtech.com&#x2F;Detroit-Revitalizes-City-with-311-App.html" rel="nofollow">http:&#x2F;&#x2F;www.govtech.com&#x2F;Detroit-Revitalizes-City-with-311-App...</a>