I&#x27;ve used Uber much more than Lyft, but I&#x27;ve had almost entirely positive experiences with both.  Only one time did a Lyft driver cancel a trip on me after I waited 15mins and almost missed a flight.  I reported the incident through the app and a $10 USD credit showed up instantly in my account with a friendly note from the rep.<p>At an airport, an Uber driver picked up my fare and then immediately canceled it which caused a $5 USD charge on my account.  A quick report through the app rectified the situation in &lt; 24hrs.<p>The Uber experience is so seamless across time-zones, countries, etc and directly integrates with Expensify.  If Lyft expands more into Europe, I will definitely use them as well.  I tend to use Lyft more in big US cities.  Hailo is also quite popular in Europe.  When traveling, I never take a regular taxi if I can help it.  The one exception to this is Dublin, Ireland.  Taxis are so ubiquitous and cheap that you can get one 24&#x2F;7 from almost anywhere in city by just walking outside and putting your hand out.<p>For the ultimate in customer service and luxury, Blacklane is better than both.  You pay a huge surcharge for it, but sometimes you need a pre-scheduled ride that is 100% reliable.