<i>The fact that you feel entitled to their hard earned money, despite providing no service or value.</i><p>We&#x27;ve spent several years building that particular service. We pay the bills for running it whether or not any particular customer uses it, because we have to have enough computers and bandwidth and so on available so that our subscribers can get what they&#x27;re paying for. Our expenses don&#x27;t magically disappear just because someone didn&#x27;t use a service that they had previously used and were still signed up for during a certain period, nor can we telepathically tell whether intermittent users will not actually use the service during the next billing period.<p><i>What&#x27;s wrong with that?</i><p>What&#x27;s wrong with sending an e-mail to an address no-one is likely to be monitoring in real time, denying permission for a fully automated scheduled payment to be taken a few hours later? Well, no-one might read the message before the payment gets taken, for one thing.<p><i>It doesn&#x27;t cost you anything to back date the termination date if you don&#x27;t feel like handling it until Monday.</i><p>You don&#x27;t seem to understand how this works. The money would already have been taken by the automated systems at that point. That means we would have to actively refund it, which may in itself incur a charge depending on the payment processing services involved. In any case, it requires significant manual intervention to do that and update all the records accordingly, which is <i>at best</i> wasting time we could otherwise spend on more useful activities.<p><i>Expecting your EULA is binding, and that if you choose to deviate from it, that&#x27;s because you&#x27;re just such a great guy, and if you felt like attempting to take their money or tarnish their credit for not using the cancellation avenue you prefer, you&#x27;d be perfectly within your rights...</i><p>We <i>are</i> perfectly within our rights. That&#x27;s the point.<p>As it happens, we often do go out of our way to deal with messages from our subscribers as helpfully as we can. We take considerable pride in offering very good customer service, and we receive far more positive messages than complaints. In some cases, we will even voluntarily refund someone&#x27;s subscription fee for a month, perhaps if we believe their situation wasn&#x27;t entirely their fault or they had some honest misunderstanding about something.<p>But make no mistake, doing these things costs us time and, in some cases, money. We will do it anyway for most people, because that&#x27;s the kind of business we want to run. However, we have absolutely no obligation to do so, either legally or morally. Perhaps unsurprisingly, we also had little inclination to do so in the case of someone who by their own admission had known what to do and failed to do it, yet who felt the appropriate reaction to that was to write to us rudely, making an unreasonable demand and immediately threatening us if we failed to comply, instead of simply asking for help if they needed it.