When developers happen to be doing user support on the mailing list&#x2F;forum&#x2F;whatever you use, the importance of writing quality technical doc becomes more readily apparent to them.<p>The volume of questions diminishes as the doc improves, they become more interesting, and you can get the simple ones out of the way by sending a link without remorse because you know it does contain exactly what the user was looking for.<p>Of course it takes a little while for this to really engage, you&#x27;ll need to kick a few people in the bottom to get past the initial investment, but in my experience it definitely works.