Kathy Sierra&#x27;s &quot;Why the Trolls Will Always Win&quot; might be relevant: <a href="http:&#x2F;&#x2F;www.wired.com&#x2F;2014&#x2F;10&#x2F;trolls-will-always-win&#x2F;" rel="nofollow">http:&#x2F;&#x2F;www.wired.com&#x2F;2014&#x2F;10&#x2F;trolls-will-always-win&#x2F;</a>.