If you want a job at Rackspace, a huge proportion of your result, assuming you are ok competent, would be to completely embody FANATICAL SUPPORT, for whatever role you are doing, I don&#x27;t care if it is technical or product or marketing or sales or legal or operations.<p>Basically, what it means is that you will do WHATEVER IT TAKES to satisfy the needs of WHOEVER happens to be your customer. Most times &quot;your customer&quot; is a real customer, but you also have internal &quot;customers&quot; (for example, the legal team&#x27;s customers are mostly internal).<p>Look at this page and internalize it.<p><a href="https:&#x2F;&#x2F;www.rackspace.com&#x2F;talent&#x2F;culture&#x2F;" rel="nofollow">https:&#x2F;&#x2F;www.rackspace.com&#x2F;talent&#x2F;culture&#x2F;</a><p>A lot of the &quot;culture&quot; component tends to also be kind of cheesy, but I think that it is a sub-thread of Rackspace that is not necessarily part of the culture but perpetuated by HR. I have been told that during their &quot;onboarding week&quot; (yeah, it can take 3 days for the onboarding), people are encouraged to be silly and wear silly hats. Not everybody is up for that, but many are.<p>So for you, being in an ops position, be able to know what that is. They are not asking you to draw a Picasso. They are gauging whether you know what FANATICAL SUPPORT means for your role and whether you have even thought about it.