Any company that treats is customers so badly is likely to have a long hold period if you phone them up, probably by design. Calling them could easily take half an hour and my life only contains a finite number of half hours.<p>I&#x27;d like to think that I could do something productive with that time that would make my life or the world slightly better. Plus the frustration of sitting on hold would negatively impact my health and state of mind.<p>That seems like quite a lot of harm; certainly not worth an empty idealistic gesture that would not help anyone.