This is what they&#x27;re calling a chatbat these days?  It&#x27;s just a text interface responding to keywords, with a fall-through to a human rep.  I was expecting at least some sort of lightweight AI.  Okay, so there&#x27;s a recommendation engine behind it, but I wouldn&#x27;t really consider that part of the &quot;chatbot&quot;, it could just as easily be hosted on the web.