I&#x27;ve got a coworker (absolutely brilliant fellow) who bristles whenever he hears buzzword-compliant terms like ITIL and Agile brought up anywhere near management.<p>Not because those terms mean anything even remotely bad (in fact, he agrees with a lot of the philosophies), but because those terms come pre-loaded with a lot of baggage and preconceived notions by management, and saying that we have an agile-like process is just begging for some C-level with not enough work to do, to get involved and begin dictating requirements they don&#x27;t understand.<p>I doubted this until I saw it happen personally a couple of times.<p>The process is completely, totally meaningless (and in many cases <i>actively harmful</i>), unless you also get the culture change to go with it.