My experience has been the exact opposite. We host many of our clients&#x27; systems on Rackspace, and Rackspace support is not only on top of things (we usually get a response to support tickets in ~30 minutes), but they&#x27;re also extremely proactive and let us know of potential problems <i>before</i> they occur. I personally have never spoken to a technical person there who didn&#x27;t know their stuff inside out (speaking as a technical person myself).