Your business expenses are not my problem. The grocery store doesn&#x27;t get to charge people when they order too much perishable fruit.<p>Your of a different opinion, that&#x27;s your prerogative. Just don&#x27;t expect everyone to feel the same way. I certainly don&#x27;t.<p>I don&#x27;t care how much you&#x27;ve poured into automating your business processes. That&#x27;s what you do to increase your profit margins. I only care about two things: My input (time, effort, money), and your output (services provided).<p>That&#x27;s just business. If someone is rude, be happy to see the back of them as a customer. Or fire them as a customer. Both those are acceptable. Taking a consumer to court if you think you&#x27;d have a case (you wouldn&#x27;t) is also your right.<p>It&#x27;s also their right to take you to small claims, which depending on the state may require you to send an employee to their state, without a lawyer, to justify your actions to a judge. I think you&#x27;ll probably discover they&#x27;re not going to be very sympathetic to your perceived right to take people&#x27;s money just because you have business expenses in predicting future costs.