I think the bigger story with bots will be the aspect of a business that the user doesn&#x27;t interact with, namely the backend.<p>As businesses seek to provide their services wherever users are (any platform that can take user input) we&#x27;ll see businesses start to standardize interfaces between any bot&#x2F;app&#x2F;web app and their own fulfillment operations.  Then businesses can take an incoming order from interface and send their product or service out to a user.<p>It&#x27;s funny that Amazon started doing this with their own services many years ago.