Its not enough that Ryan Air have cheap prices, they must also &quot;feel&quot; like a budget carrier.  Unfortunately abuse of passengers is part of this.  The abuse can be seen as a confirmation the customer really got the lowest price possible for their flight.<p>It also has another side-effect: Most passengers don&#x27;t have serious problems.  But they are expecting at least some hassle and discomfort so for the majority of flights they are under-promising and over delivering.  A more respectable airliner couldn&#x27;t compete with them in this way, customers expect better of them.