I agree.  Their customer support has declined significantly over the years due to what I assume to be growth and scaling pains.  Then again, their early support methods included a live phone operator.<p>However, it&#x27;s still no excuse for what they have today.  Their support, in my experience, is often lackluster at best and requires the consumer to basically beg for a resolution.<p>I love Postmates and will continue to use them, but competitors like Doordash who have <i>awesome</i> customer service[0] continue to woo me over to their side.<p>[0] - Had a bad delivery yesterday.. their support flow to select exactly what was wrong <i></i>and<i></i> what I wanted done about it (bring me new item, refund me, other).