<i>Bottom line: Unless you have an actual contract, don&#x27;t expect to win.</i><p>We do have an actual contract, the moment someone signs up and pays us money under our advertised terms. It is as clear and legally binding as if we sat down at a table and signed a piece of paper. I suspect that not understanding this is the cause of many of the incorrect things you&#x27;ve been saying in this thread.<p>Edit: Just to be reiterate in case it wasn&#x27;t clear from my other comments, one of the points in those terms specifically says what the process for cancelling is and that an e-mail is not sufficient, for precisely the kinds of reasons we&#x27;ve been talking about on HN today.