&gt; There&#x27;s no proof of whether or when it was actually delivered<p>If a real person replies to my mail, it&#x27;s reasonable to expect that it has been delivered.<p>They&#x27;re more than welcome to ask any question via mail or initiate the call in the time I specify (outside of my working hours) - which I wrote. Or they can have an online form to do it as well, just like they did when they accepted my money in the first place.<p>&gt; we would be well within our legal rights to take action to recover the money they owed us<p>I don&#x27;t owe any money, since I told company I wanted to cancel before I had to. That is enough done from my part such that the consumer laws protect me and any lawsuit would be dismissed before I even hear about it.