They do alienate customers, and for a lot of companies this is on purpose. Try finding a price for one of Oracle&#x27;s or IBM&#x27;s enterprise products on their website - you won&#x27;t - their products aren&#x27;t designed for the casual browser, they are designed for directors who have budgets in the hundreds of thousands or millions of dollars range (where strangely the price ends up pretty similar to the budget). This is the type of person they want as a customer, and so all their marketing and sales process targets this type of person. It&#x27;s not worth it for them to target the small fish, so they purposely push this type of customer away.<p>I do hate when small companies do it though. I&#x27;m looking for a new AC unit and so few dealers will just give me a price straight away. I just want to enter my credit card and have it delivered.