Good question. I&#x27;ve seen some crm-like systems like pipedrive come close to capturing both traits (static features) as well as behavior &#x2F;events of prospects&#x2F;users. For capturing and using a bit more structured stuff, e.g. 1-n user-survey, user-emailOpen, etc even pipedrive etc, even pipedrive (being the most flexibele i know of although that doesnt say much) falls short. Dont know of any &#x27;customer&#x2F;contact&#x2F;profile&#x27;-hub like tool that does all of this.