+1 on this. What the poster describes is a <i>symptom</i>, not the real problem. The real problem is multiple folks all expecting them to be as available as a little icon on the screen. Perhaps even to be able to control their actions by manipulating a tool.<p>You can&#x27;t do that, and it&#x27;s not because they&#x27;re all using separate systems. It just doesn&#x27;t scale. (Insert long discussion here about multi-tasking, competing business interests, cost-of-delay, and so on)