Companies start by not having a low-skill, low-wage support staff at all. Then they add it, but they add it locally - in the Bay area, if they&#x27;re a Bay area company. Eventually, cost wins out and the call center gets moved somewhere cheaper, like a dying Midwest industrial city, or India.<p>But that sort of move requires a great deal of corporate maturity. It&#x27;s okay to overspend in the name of short-term convenience when you&#x27;re still kind of a startup.