&gt; What, exactly, is &quot;entitled&quot; about asking someone to cancel through a simple process on the same web site they signed up with?<p>The fact that you feel entitled to their hard earned money, despite providing no service or value.<p>&gt; just a few hours before their next subscription payment was due<p>What&#x27;s wrong with that? Are customers required to provide notice? It doesn&#x27;t cost you anything to back date the termination date if you don&#x27;t feel like handling it until Monday. It&#x27;s your system.<p>&gt; they were told three times when they signed up<p>Expecting your EULA is binding, and that if you choose to deviate from it, that&#x27;s because you&#x27;re just such a great guy, and if you felt like attempting to take their money or tarnish their credit for not using the cancellation avenue you prefer, you&#x27;d be perfectly within your rights... All that sounds rather entitled to me.