From the link:<p>&gt;we believe strongly in a core message of the Lean Startup movement: We want to talk to people.<p>What if people don&#x27;t want to talk to you? This should be entirely opt-in. Intercom makes this a seamless experience.<p>A certain large segment of people want upfront pricing information with no human involved. If you can&#x27;t give exact pricing because your product&#x2F;service is too complicated at least give some example setups and their respective costs. This way at least we have a ball park figure to anchor our thinking. No one wants to waste time exploring unfeasible (due to cost) options. Otherwise it becomes a turn off because it starts to feel like a negotiation rather than an exchange.