<i>I should point out that we&#x27;re really talking about two types of customer service experiences here. When it comes to our Plus merchants, we&#x27;re facing way less challenges simply because we&#x27;re interacting with them via tablets or electronic ordering. Where we don&#x27;t succeed yet, is the customer service part of our Anywhere product. Here we don&#x27;t have integrations with all merchants and the error rates are higher and so is the level of complexity when something goes wrong.</i><p>That&#x27;s great, but it&#x27;s your responsibility to manage this complexity.  You should refund the money to your customers when there&#x27;s an error, not give excuses.