I think the problem is more that many people feel that Google doesn&#x27;t care about their customers, for a variety of reasons that I&#x27;m sure you can imagine.<p>That&#x27;s an image thing, and I&#x27;m sure you can come up with all kinds of historical facts on why that image is not right, or not right anymore, but that hardly helps fix the image.<p>I think that if Google really wanted to fix that image, they could do revolutionary stuff like promise long term support, or publish a phone number.<p>EDIT! westernmostcoy pointed out that actually they do, clearly, publish a phone number, which is pretty decent of them. I got the HN points anyway so it&#x27;s too late now, but still, good to see! Maybe I should read a site before I criticize it.