Postmates co-founder here. That is a sentiment and an observation i totally agree with. We&#x27;re working hard to get this done and we&#x27;re seeing some first positive signs. It will likely take us a good part of Q2 to get where we want to be though. It is a challenging aspect to our business but i&#x27;m 100% confident that we will succeed in making our CS interactions more meaningful and rewarding.<p>I should point out that we&#x27;re really talking about two types of customer service experiences here. When it comes to our Plus merchants, we&#x27;re facing way less challenges simply because we&#x27;re interacting with them via tablets or electronic ordering. Where we don&#x27;t succeed yet, is the customer service part of our Anywhere product. Here we don&#x27;t have integrations with all merchants and the error rates are higher and so is the level of complexity when something goes wrong.