Not so sure how FANATICAL SUPPORT applies to &quot;satisfy the needs of WHOEVER happens to be your customer&quot;. I have a client with a $2k a month hosting bill with Rackspace. Which is small for big companies or startup tech companies, but a lot for a small non-tech business.<p>There have been occasions where we&#x27;ve received FANATICAL SUPPORT from individual techs, but mostly we&#x27;re stonewalled by being on an infrastructure plan that doesn&#x27;t allow for their FANATICAL SUPPORT it appears.