The Rackers that I have contact with are generally terrible. Once in a while I get someone who really knows their stuff, but most of the time it takes me 3-4 &#x27;tries&#x27; to get an answer to my questions.<p>&gt;&gt; Culture, not just code<p>Rackspace appears to employ a lot of non-technical people that have been placed in technical roles. They don&#x27;t understand the why&#x27;s. Maybe their goals are to be able to train anyone and they don&#x27;t want people being creative etc. I know a handful of people that work there that I would have never suspected they would work at Rackspace doing web or server support.<p>&gt;&gt; Flexible for multiple roles<p>This bugs me. Mediocre employees shuffling around from position to position. I would suspect the amount of people that can perform &#x27;very good&#x27; at a number of jobs inside Rackspace is pretty low. Or any other company, for that matter.<p>&gt;&gt; Trained<p>Most of the Rackers at the first and second support tiers are not much more than script-readers it seems.