<i>That&#x27;s a very entitled POV.</i><p>What, exactly, is &quot;entitled&quot; about asking someone to cancel through a simple process on the same web site they signed up with? In any business I run, it takes maybe 10 seconds, and the service is completely transparent about how to do it. It&#x27;s secure, it&#x27;s fully automated, and it&#x27;s in the customer&#x27;s own interests as well because it will also cancel any recurring payment arrangements with other services immediately and automatically.<p>What is entitled is things like the person who mailed us the other day, after hours on a Friday and just a few hours before their next subscription payment was due, saying very rudely and aggressively that they weren&#x27;t using the service and they&#x27;d forgotten to cancel before but now they wanted to and they didn&#x27;t authorise any further payments and they&#x27;d do all sorts of nasty things to us if we charged their card again. I mean seriously, they were told <i>three times</i> when they signed up what the charging basis was, and they could have cancelled using the normal facility in far less time than it took to write their little rant. It was only through luck that one of us saw their message in time to act on it, and if we hadn&#x27;t, it would have been entirely their fault.<p><i>You are definitely not within your rights to extort people over services not rendered.</i><p>There is nothing remotely extortionate about the business practices we are talking about. The services in question are completely transparent and up-front about both what the charging basis is and how to cancel, and our terms are legally unremarkable.<p>As for &quot;services not rendered&quot;, anyone is free to cancel their subscriptions with any service I help to run at any time, and none of those services use any sort of sneaky long term commitments or ever have. But if you stay signed up, and you have access to the services, you don&#x27;t get to decide later that you want your money back because you didn&#x27;t actually use them that month. If you think that&#x27;s unreasonable, I wish you luck in getting all your insurance premiums refunded if you haven&#x27;t claimed on them at the end of the year.