I spend over 30% of my time at work (pleb level helpdesk) doing busy work that generates no actual benefit to the business other than making it easier to track the real work I do. If we were more trusted to do the right thing or the tracking of our work was better automated my job could be done with half the staff.<p>The entire company has similar inefficiencies at every level that have all been introduced over the last decande and especially the last two years. From all accounts this seems to be a pretty similar trend happening all across large businesses in Australia and I assume America as well.