Grails HelpDesk
So I’m new to grails and I am building a help desk application. The security part will be provided with Spring Security plugin (and Spring Security UI). User will register, log in, go trough few pages of wizard like forms and enter data (subject of incident, description, status, priority, product line, topic, sub-topic, company, contact, etc.). 
If logged as administrator user will have access to  the administrative panel where he will see all incidents in a table, enter any of them, write a response, change status to closed etc.
First question/dilemma is which is the best way to implement the incident wizard? Do I use standard views or Grails flow or something else? 

Grails HelpDesk
===

So I’m new to grails and I am building a help desk application. The security part will be provided with Spring Security plugin (and Spring Security UI). User will register, log in, go trough few pages of wizard like forms and enter data (subject of incident, description, status, priority, product line, topic, sub-topic, company, contact, etc.). 
If logged as administrator user will have access to  the administrative panel where he will see all incidents in a table, enter any of them, write a response, change status to closed etc.
First question/dilemma is which is the best way to implement the incident wizard? Do I use standard views or Grails flow or something else? 
