Best practices for customer involvement in Agile development?
We need to involve our customer development partners in our development process. We're more or less following Agile methodologies. Some customer partners are remote, others closer. We need to minimize travel costs.

Our customers are in health care and tend to be busy, expensive, and hard to schedule.

What practices and technologies have worked to support customer involvement? We're using phone calls, phone conferences and email. We're curious about leveraging wiki techniques and would love to hear what's worked for others.

Thanks!
Best practices for customer involvement in Agile development?
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We need to involve our customer development partners in our development process. We're more or less following Agile methodologies. Some customer partners are remote, others closer. We need to minimize travel costs.

Our customers are in health care and tend to be busy, expensive, and hard to schedule.

What practices and technologies have worked to support customer involvement? We're using phone calls, phone conferences and email. We're curious about leveraging wiki techniques and would love to hear what's worked for others.

Thanks!