non-technical Internal Billing
This is a non technical question, but I am quite interested to see how other software houses do this.
We have two functional departments, Development and Support. 
Development make the stuff, support will install / maintain.

From time to time support have technical issues that are beyond them, and require the assistance from developers. As a result there are opportunity costs in terms of lost dev hours. 

I am no accountant but there must be a way to "bill" the support department as we would a client - effectively shifting budgets around.

Do any of you work for companies that do this?

Craig
non-technical Internal Billing
===

This is a non technical question, but I am quite interested to see how other software houses do this.
We have two functional departments, Development and Support. 
Development make the stuff, support will install / maintain.

From time to time support have technical issues that are beyond them, and require the assistance from developers. As a result there are opportunity costs in terms of lost dev hours. 

I am no accountant but there must be a way to "bill" the support department as we would a client - effectively shifting budgets around.

Do any of you work for companies that do this?

Craig