Is there a defined workflow for Facebook bug management?
Generally speaking, I'm pleased with the ability for Facebook developers to be able to report bugs to Facebook.

However, what seems to be lacking is a well-defined workflow from Facebook that explains how bugs are managed. Once a bug is submitted, it is usually triaged quite quickly, but often, a bug can then just end up in limbo and not change state for weeks.

Here's an example of a bug that I submitted: 

https://developers.facebook.com/bugs/255079837889099?browse=search_4f315bc0380012f57461728

This bug is assigned, no additional information has been requested from me, and nothing has been done with this bug since Dec. 19th. No responses ever come to my requests for updates on its status.

What I'd like to see is something that states:

1) Maximum time to expect updates on submitted bugs (triage)<br/>
2) Maximum time to expect updates on assigned bugs<br/>
3) Detailed explanation of each of the statuses in which a bug can be, and what that means for the bug's fix progress<br/>
4) Some sort of escalation system for bugs which do not appear to be getting updated.

Anyone from Facebook care to comment?

Thanks,
Wes
Is there a defined workflow for Facebook bug management?
===

Generally speaking, I'm pleased with the ability for Facebook developers to be able to report bugs to Facebook.

However, what seems to be lacking is a well-defined workflow from Facebook that explains how bugs are managed. Once a bug is submitted, it is usually triaged quite quickly, but often, a bug can then just end up in limbo and not change state for weeks.

Here's an example of a bug that I submitted: 

https://developers.facebook.com/bugs/255079837889099?browse=search_4f315bc0380012f57461728

This bug is assigned, no additional information has been requested from me, and nothing has been done with this bug since Dec. 19th. No responses ever come to my requests for updates on its status.

What I'd like to see is something that states:

1) Maximum time to expect updates on submitted bugs (triage)<br/>
2) Maximum time to expect updates on assigned bugs<br/>
3) Detailed explanation of each of the statuses in which a bug can be, and what that means for the bug's fix progress<br/>
4) Some sort of escalation system for bugs which do not appear to be getting updated.

Anyone from Facebook care to comment?

Thanks,
Wes