Anyone have any direct experience with Google App Engine Premier?
Google App Engine has been great for trying out ideas and learning stuff, but so far I haven't seen much confidence in the community in using it for production applications.

The new pricing is higher than it used to be, but still manageable - $45 for a reserved instance is not all that bad:
http://www.google.com/enterprise/cloud/appengine/pricing.html

One significant issue that has come up over and over again is that when things go wrong, it's nearly impossible to actually talk to anyone at Google. This is really scary if your company is depending on this service for the production app, so naturally, paying $500 per month for the "Premier" account is not such a bad deal.

The Premier Account page looks promising as well:
http://code.google.com/appengine/docs/premier/index.html

The question I have is, has anyone actually signed up for this service and had real life experience with their support? Was it really 4 hours to just acknowledge a P1?

Also, please share any experiences with using App Engine as your main production hosting. 
Anyone have any direct experience with Google App Engine Premier?
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Google App Engine has been great for trying out ideas and learning stuff, but so far I haven't seen much confidence in the community in using it for production applications.

The new pricing is higher than it used to be, but still manageable - $45 for a reserved instance is not all that bad:
http://www.google.com/enterprise/cloud/appengine/pricing.html

One significant issue that has come up over and over again is that when things go wrong, it's nearly impossible to actually talk to anyone at Google. This is really scary if your company is depending on this service for the production app, so naturally, paying $500 per month for the "Premier" account is not such a bad deal.

The Premier Account page looks promising as well:
http://code.google.com/appengine/docs/premier/index.html

The question I have is, has anyone actually signed up for this service and had real life experience with their support? Was it really 4 hours to just acknowledge a P1?

Also, please share any experiences with using App Engine as your main production hosting. 