free hosted bug tracking service
i know there are a ton of such posts here.. but none of them fall in my category (which is not unique, believe me!)
So this is what i have 

 - multiple closed source projects
 - i will not be adding my code (so i dont need repositries/git [i dont even know what they are])
 - my code will be with me. off line, on my hard drive. no one else will see it.
 - i just need users to be able to submit bugs and see their status.

this is what i need

 - hosted/installable [i have a server, its **not** local, its VPN running on Linux, i also have cPanel (if it does any good)] (only if easy to install or has a **good** step by step guide)
 - free   
 - one user with admin access will work but unlimited users must atleast be able to submit bugs   
 - support and changelog will be a plus

This is what i have found about these services. Please correct me if i am wrong

 - GitHub - only for open source
 - Google Code - only for open source and no support feature (AFAIK)
 - BitBucket - 5 user limit but i am confused with as to what a 'user' means.. as i said i want unlimited users to be able to add bugs. (isn't that kind of obvious?)

I would for once try the hosted sulutions but here are the problems

 - Trac - Far too complex. i dont need all those features plus difficult to set up.
 - BugZilla - difficult to set up.

i will explain what makes the process complex for trac. First i needs to install a BUNCH of things. Then [this][1] is hilariously WTF. They say me to 'use'

    easy_install Babel==0.9.5
    easy_install Trac

But my question is **what** do i do with it? **Where** do i put it? **how** do i run it? They should have at least given some background for users who dont know all this. Or maybe link to a step by step guide. Obviously i googled trac's installation process. Unsurprisingly with no usable result.

take wordpress on the other hand, their process is not super easy either but they have their installation documentation written with a 'beginner's perspective.

**EDIT**

As you can probably tell from the tone of my question, i am pissed at how complicated it really is to get a thing as simple as bug tracking up and running. I would **kill** for google code bug tracker, only that my project is not open source :( So if i offend any one i apologize in advance :)

  [1]: http://trac.edgewall.org/wiki/TracInstall#Usingeasy_install
free hosted bug tracking service
===

i know there are a ton of such posts here.. but none of them fall in my category (which is not unique, believe me!)
So this is what i have 

 - multiple closed source projects
 - i will not be adding my code (so i dont need repositries/git [i dont even know what they are])
 - my code will be with me. off line, on my hard drive. no one else will see it.
 - i just need users to be able to submit bugs and see their status.

this is what i need

 - hosted/installable [i have a server, its **not** local, its VPN running on Linux, i also have cPanel (if it does any good)] (only if easy to install or has a **good** step by step guide)
 - free   
 - one user with admin access will work but unlimited users must atleast be able to submit bugs   
 - support and changelog will be a plus

This is what i have found about these services. Please correct me if i am wrong

 - GitHub - only for open source
 - Google Code - only for open source and no support feature (AFAIK)
 - BitBucket - 5 user limit but i am confused with as to what a 'user' means.. as i said i want unlimited users to be able to add bugs. (isn't that kind of obvious?)

I would for once try the hosted sulutions but here are the problems

 - Trac - Far too complex. i dont need all those features plus difficult to set up.
 - BugZilla - difficult to set up.

i will explain what makes the process complex for trac. First i needs to install a BUNCH of things. Then [this][1] is hilariously WTF. They say me to 'use'

    easy_install Babel==0.9.5
    easy_install Trac

But my question is **what** do i do with it? **Where** do i put it? **how** do i run it? They should have at least given some background for users who dont know all this. Or maybe link to a step by step guide. Obviously i googled trac's installation process. Unsurprisingly with no usable result.

take wordpress on the other hand, their process is not super easy either but they have their installation documentation written with a 'beginner's perspective.

**EDIT**

As you can probably tell from the tone of my question, i am pissed at how complicated it really is to get a thing as simple as bug tracking up and running. I would **kill** for google code bug tracker, only that my project is not open source :( So if i offend any one i apologize in advance :)

  [1]: http://trac.edgewall.org/wiki/TracInstall#Usingeasy_install