Backend software for offline sales management (and integration with online sales)
I'm looking for inputs into commercial / open-source software which can be used by a staff of 100-200 operators in a call center as well as a similar number of staff working remotely on the procurement side.

  1. There will be orders placed on the phone, which these call center operators will update the inventory with.
  2. There will be online sales, which should automatically reflect in the same data store.
  3. There will be procurement operations staff who would be updating details about the various items (quantities, pricing, item description, etc).

Backend software for offline sales management (and integration with online sales)
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I'm looking for inputs into commercial / open-source software which can be used by a staff of 100-200 operators in a call center as well as a similar number of staff working remotely on the procurement side.

  1. There will be orders placed on the phone, which these call center operators will update the inventory with.
  2. There will be online sales, which should automatically reflect in the same data store.
  3. There will be procurement operations staff who would be updating details about the various items (quantities, pricing, item description, etc).
