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TERADATA SENIOR ASSOCIATE CONSULTANT Summary Highly dependable Teradata Database Engineer successful at troubleshooting and debugging. Supportive and enthusiastic team player dedicated to streamlining processes and efficiently resolving project issues. Highlights Teradata BTEQ,Fast Load,PL/SQL Oracle Basic Unix Autosys Job Scheduler using JIL SQL Query writing SQL Performance Tuning BTEQ Accomplishments Developed custom database designs which is used for strong and fast analytical report for wider audience across the organization. Experience Teradata Senior Associate Consultant Dec 2014 to Current Company Name － City , State Project Description : iOS Mobile Application for Business Analytics Reporting This project aims at developing an Oracle and Teradata layers for pushing the data to iOS Mobile Application. Responsibilities: Performed data analysis and gathered columns metadata of source systems for understanding requirement feasibility analysis. Worked on optimizing and tuning the Teradata and Oracle views and SQL's to improve the performance of batch and response time of data for users Implement the code changes through change management tools. Worked closely with business users to come up with detailed solution approach design documents. Used Teradata utilities like Bteq to build Teradata procedures. Provided initial capacity and growth forecast in terms of Space, CPU for the applications by gathering the details of volumes expected from Business. Prepared low level technical design document and participated in build/ review of the BTEQ Scripts. Provided support during the system test, Product Integration Testing and UAT. Coordination of all the offshore development from onsite from assigning the job till code delivery and signoff. Verified if implementation is done as expected. Done the impact assessment in terms of schedule changes, dependency impact, code changes for various change requests on the existing Data Warehouse applications that running in Production environment. Provided quick production fixes and proactively involved in fixing production support issues. Liaised between different implementation groups (Both source and target systems) and monitored the implementation activities. Analyze business requirements, designs and write technical specifications to design/ redesign solutions. Coordinate with Configuration management team in code deployments. Environment: Teradata14, Oracle PL/SQL, BTEQ, Basic Unix Senior Associate Consultant Mar 2012 to Dec 2014 Company Name － City , State Project Description : Development and maintenance of semantic/downstream layer in a data warehouse for Business user reporting. This project aims at building and maintaining a data mart on Enterprise Data warehouse, in order to increase the efficiency of the reporting, support business users in performing, more robust analytical reporting and decision making capability. Responsibilities : Performed data analysis and gathered columns meta data of source systems for understanding requirement feasibility analysis. Worked on optimizing and tuning the Teradata views and SQL's to improve the performance of batch and response time of data for users Implement the code changes through change management tools. Worked closely with subject matter experts to come up with detailed solution approach design documents. Used Teradata utilities like Bteq export/import and Fast Load to load data into/out of Teradata database. Provided initial capacity and growth forecast in terms of Space, CPU for the applications by gathering the details of volumes expected from Business. Prepared low level technical design document and participated in build/ review of the BTEQ Scripts, Reviewed Unit Test Plans & System Test cases. Provided support during the system test, Product Integration Testing and UAT. Coordination of all the offshore development from onsite from assigning the job till code delivery and signoff. Verified if implementation is done as expected. Done the impact assessment in terms of schedule changes, dependency impact, code changes for various change requests on the existing Data Warehouse applications that running in Production environment. Provided quick production fixes and pro-actively involved in fixing production support issues. Liaised between different implementation groups (Both source and target systems) and monitored the implementation activities. Analyze business requirements, designs and write technical specifications to design/ redesign solutions. Involved in complete software development lifecycle(SDLC) including requirements gathering, analysis, design, development, testing, implementation and deployment. Developed technical design documents (HLD and LLD) based on the functional requirements Coordinate with Configuration management team in code deployments. Implemented AGILE methodology for our formal delivery. Environment: Teradata14, BTEQ, Basic Unix, Oracle. Software Engineer Jan 2009 to Mar 2012 Company Name － City , State Project Description : Data Warehousing Services. Description: Data Warehousing Services (DWS) manages the platform infrastructure hosting data from the Group's operational systems providing the capability for users or operational systems to query and extract this information as required. DWS manages the whole end to end change and service lifecycle including build, schedule and infrastructure support, service desk, risk and compliance and service and finance management. The goals of the Warehouse are to: Provide a single version of the truth Empower users to find out new information about their business for themselves Provide an integrated database model with common definitions regardless of the source of the data. Data from various source systems is fed into the EDW (Enterprise Data Warehouse). Responsibilities: Actively involved in enhancing the Data Warehousing Application wherein all small, Teradata, Prepared high level design document for developers and participated in review / build of the BTEQ, Scripts, Fast loads, Multi load and JCLs, Prepared/Reviewed Unit Test Plans & System Test cases Worked closely with Business Users and analysts. Worked on BTEQ, Fast load, and Fast export for loading data from Oracle to Teradata. Responsible for overseeing the Quality procedures related to the project Involved in code reviews and strictly followed best practices. Design, develop, and test complex Teradata BTEQ Scripts Involved in complete software development lifecycle(SDLC) Performed unit testing on the source code. Used to interact with testing team to ensure appropriate testing is performed and with Configuration team for code deployments and with technical writers to ensure manuals are in Synch with the developed software Environment: Teradata, Main Frame, BTEQ, Fast Load, Fast Export. Education Bachelor of Technology , Computer and Science Engineering JNTU Bachelor of Technology in Computer and Science Engineering, India JNTU Percentage: 71.68 Skills Data Warehouse knowledge, Database design, Oracle SQL, SDLC, Teradata,SQL Testing, Unit Testing, Business Requirements Gathering, Change Management planning, Configuration Management planning, Data Analysis, Data Mart Development, Code Deployment, Feasibility Analysis, Integration Testing, Application Maintenance,Meta data Analysis,Teradata PL/SQL,Teradata BTEQ,Teradata Fastload,Requirements Gathering, Semantic database design, Technical Design, Technical Specifications documents, UAT,Basic UNIX | BANKING |
COORDINATOR, DONOR RELATIONS Summary Highly organized Communications Specialist with [Number] years in the communications field. Areas of expertise include web and print content development, public speaking and project management. Highly qualified, detail-oriented and hardworking [Job Title] with more than [Number] years of experience. Proficient in research, writing, case management and client relations. Expert computing and technology skills including competence in multiple software applications, website design (HTML), CMS and hosting, networking issues and social media. Highlights Dedicated team player SharePoint Microsoft Office Suite Event planning Exceptional writing skills Exceptional problem solver Print and electronic media Budgeting and forecasting Project development and lifecycle Accomplishments Developed and implemented an innovative internal communications strategy to improve employee engagement through strategic messaging. Formulated an inclusive design manual reference guide with more than [Number] design templates. Experience 01/2013 to Current Coordinator, Donor Relations Company Name － City , State Track and analyze donor data received from volunteer projects to effectively cultivate relationships Research, identify, and analyze past campaign activities to develop effective campaign growth strategies and forecasts Identify strategies to strengthen social media presence and increase engagement Produce internal and external communications collateral (digital and print) Generate ideas to develop communication strategies, for donor cultivation, solicitation, and stewardship Maintain and utilize email marketing platforms to distribute email campaigns Design and create presentations that effectively communicate complex data and information Assist with the development and implementation of changes to volunteer programs, policies and procedures Monitored ongoing expenses relative to budget projections. Assessed the need for new or enhanced systems and applications. Correspond with corporate campaign leaders to prepare materials for campaign meetings and events Verify facts, dates and statistics for updating reports and campaign results Meticulously followed corporate brand guidelines to enable brand consistency across campaigns and marketing programs. Operated high-speed color copiers and wide bed printers to reproduce single and multicolor copies of graphics. Created all communications collateral, including web pages, brochures and fliers. Developed creative graphics that simplified complex messages. Designed artistic signage for special corporate events. Recommended techniques, methods and media best suited to produce desired visual effects. Adhered to all corporate brand guidelines when preparing graphic materials. Designed unique print materials, including advertisements, brochures and logo designs. 09/2011 to 06/2013 Coordinator, Finance & Special Projects Company Name － City , State Served as primary liaison for internal and external constituencies on matters pertaining to the Chief Operating Officer and Finance Manager Educated staff across seven departments on proper financial reporting practices and ensured adherence to policies and procedures Organized logistics of special events, travel arrangements, corporate agendas, and itineraries Created and maintained employee data and coordinated new hire onboarding and orientation activities Tracked and managed business expenses Assisted with month-end close activities, including payroll reconciliation, journal entries, and purchase orders matching Maintained accounting ledgers by verifying and posting account transactions Performed W-9 and 1099 maintenance for new and old vendors Spearheaded and directed the implementation of Financial Edge, as well as the cross-training of all departments Tracked all donations and prepared documentation for the Development Director. Trained and supported users during new system implementations and upgrades. Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Worked with management to document and offset unusual expense variances in their respective areas. Assisted in the creation of vendor contracts for outside vendors. Assisted the CFO with the production of the monthly financials, management reports and board packages. Determined best short- and long-term tracking methodology. Maintained confidential information, such as pay rates, bonus targets and pay grades. 03/2010 to 04/2011 Account Executive Company Name － City , State Executed monthly sales goals Resolved laptop screen issues by telephone or email for retail, wholesale and bulk customers Provided timely updates of purchases and follow-up throughout sales order cycle Negotiated prices with wholesale customers Market Research and Development Communicated and negotiated with FedEx SupplyChain in various countries for delivery updates and changes. Processed an average of [number] inbound and outbound technical support calls. Helped customers track and ship packages, responding to an average of [number] calls per day. Researched issues on various computer systems and databases to resolve complaints and answer inquiries. Resolved customer complaints and concerns with strong verbal and negotiation skills. Built and maintained successful relationships with service providers, dealers and consumers. Responded to customer service emails in a timely and effective manner. Maintained a calm, professional demeanor when faced with high demand, high volume workloads. Devised workarounds for problems. Developed and maintained technical expertise in [Describe area]. 01/2009 to 01/2011 Contributing Writer Company Name － City , State Managed editorial deadlines under the direction of the Creative Marketing Director Edited and maintained web content Assisted with feature writing and interviewed members of the community to develop newsworthy stories Managed social media accounts, Facebook and Twitter, for theblvdmag.com Created press releases and promotional materials for distribution at local events. Promoted targeted content through various social networking sites such as [Website] and [Website] and aggregators such as [Aggregator]. Traveled to location to write reviews from firsthand experience. Managed all social media programs, including Internet forums, blogs, social networking applications and message boards. Designed web and other content, including monthly newsletters and promotional calendars. Proofread and reviewed all print and electronic content for correct grammar and adherence to house style. Maintained awareness of digital trends and new emerging technologies and platforms. Education December 2008 Bachelor of Arts : Mass Communications Southern University and A&M College － City , State Emphasis in Public Relations Skills Sales Software: Salesforce.com, Microsoft Dynamic AX, QuickBooks Public Relations Software: MTR, CisionPoint, iContact Desktop Publishing Software: Adobe InDesign, Photoshop, Illustrator, Dreamweaver, HTML,WordPress | ARTS |
CONSULTANT Professional Profile To obtain a tax accountant position that offers me the opportunity to actively apply the knowledge and skills developed during my 9-year career in an international company. Qualifications Microsoft Word, Outlook, OneSource, OneNote, CorpTax, Oracle, PeopleSoft, CCH, BNA
Excel - Pivot Tables, VLookup Experience July 2015 to September 2015 Company Name City , State Consultant Projections and Forecastings Analysis Foreign Source Income Sec 904 Foreign Tax Credit 6166 and W-8BEN Transfer Pricing Assist with the preparation of Forms 5471 and 8858s. Prepare and ensure accuracy and timeliness of multi-state tax returns for corporations including supporting information and schedules Gather data required to determine taxable income apportionment between the various states Assist in the improvement of procedures within the tax department in order to improve overall efficiency and accuracy. Assist in tax related projects. March 2010 to January 2015 Company Name City , State Senior Tax Accountant Reviewed the U.S. foreign tax credit and related calculations under Sec. 901, including foreign tax receipts, computing foreign source income under Sec. 904, tracking tax carry forwards and overall foreign loss Reviewed separate and consolidated foreign tax credit for U.S. income tax return (Form 1118), including sourcing of income and allocation and apportionment of expenses Reviewed separate and consolidated U.S Form 5471 and Form 8858 returns including analysis of accounts, book re-classes and earnings and profits adjustments related to over 70 foreign entities Part of a joint task force with transfer pricing experts that revised the company's cost sharing calculation process including revision of the cost sharing cost pools, documentation, processes and key controls that led to $20M savings to the company and improved efficiency Reviewed quarterly buy-in and cost share calculations including true up adjustments, variance analysis and ensured proper documentation Provided key support functions in the implementation of OneNote in a paperless initiative which resulted in 80% cost savings, process consistency and eased integration with other business applications Facilitated the effort to develop, update and document processes and procedures which led to standardized and uniform work papers, time savings and improved efficiency Monitored, tracked and served as point of contact for Form 6166 U.S. Residency Certificate and Form W-8BEN to minimize worldwide taxes imposed on the operations of the company and its foreign subsidiaries leading to increased efficiency and time savings. August 2005 to February 2010 Company Name City , State Tax Assistant Prepared the foreign tax credit calculation including sourcing income and deductions Prepared and assisted with corporate tax returns and projects including U.S. federal, Forms 1118, 5471,8858, dual consolidated loss, U.S. federal estimated income tax payments and extensions Led efforts to prepare, maintain and improve documentation to support reporting functions performed by the 1118 tax compliance group Developed a tracking system for the maintenance of the Form 6166 which eliminated multiple requests to the IRS and ensured that residency documentation were received timely Prepared Form 5713, international boycott for all affected legal entities and drafted documentation that is used as a training tool for that process Reviewed book/tax difference for the proforma U.S. federal return Form 1120 for U.S. entities with foreign operations. March 2004 to May 2005 Company Name City , State AR/AP General Cashier Received checks, made deposits and posted them to corresponding invoices. Prepared credit and debit memos necessary to adjust customer accounts receivable Paid invoices by verifying transaction information, scheduling and preparing disbursements and obtaining authorization of payment Proven track record in resolving historical accounts receivable issues arising from misapplication, incomplete application or non-application of customer payments Verified general ledger accuracy and prepared monthly accruals and analyzed trial balances Audited cash revenues for all areas of hotel operation, balanced daily cash transactions and ordered daily supply of cash. Education May 2005 Webster University City , State Finance M.B.A Finance 2001 Webster University City , State Mathematics Bachelor of Science Mathematics 2001 Webster University City , State Journalism Bachelor of Arts Journalism Skills accounts receivable, accruals, book, Credit, debit, documentation, Forms, general ledger, legal, Excel, Outlook, Microsoft Word, Oracle, PeopleSoft, Pivot Tables, Pricing, processes, reporting, scheduling, tax compliance, Tax, taxes, tax returns, variance analysis | CONSULTANT |
FINANCE DIRECTOR Professional Summary To find a new and challenging position that will utilize the skills that I've acquired and help others maximize their skills and potential. Ambitious Financial Manager determined to continually exceed expectations. Willing to take on added responsibilities to achieve desired results. Skills Budgeting and financial management Financial reporting and analysis QuickBooks Complex problem solving Highly detail-oriented Superior time management Exceptionally organized Advanced computer proficiency (PC and Mac) Exceptional interpersonal communication Effective leader Staff training/development Consistently meet goals Efficient multi-tasker Customer service-oriented Organized Deadline-oriented Budget development Expertise in invoice and payment transactions Account reconciliation Work History 11/2012 to Current Finance Director Company Name – City , State Analyze and present financial reports to Principals in an accurate and timely manner. Collate financial reporting materials, oversee all financial and project accounting. Manage organizational cash flow and forecasting. Implement a robust financial management/ reporting system; ensure that the billing and collection schedule is adhered to and that financial data and cash flow are steady and support operational requirements. Effectively communicate and present the critical financial matters to the board of directors. Manage accounting and financial systems and maintain full and accurate accounting records Conduct financial analysis and prepare detailed financial reports and statements. Provide financial and accounting advice, direction and leadership. Manage the maintenance and upgrade of financial systems. Identified and investigated variances to financial plans and forecasts by interpreting financial results. Managed a $ [Amount] annual budget that grew [Number] % in [Number] years. Analyzed budgets, financial reports and projections for accurate reporting of financial standing. Created an analytical framework for identifying and developing financial growth opportunities. Assumed ownership of accounting, forecasting and strategic supply planning. Developed annual budgets in collaboration with the financial director. Forecasted operating costs for scheduled projects by strategizing with other departments. Synthesized financial and budgetary information to solve problems and develop alternative solutions. Managed high volumes of financial activity in a fast-paced, risk-based corporate environment. Compiled financial reports pertaining to cash receipts, expenditures and profit and loss. Drafted and reviewed financial statement compilations before being approved by partners. Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations. Prepared accurate financial statements at end of the quarter. Reviewed collection reports to determine the status of collections and the amounts of outstanding balances. Worked with management at the project level to ensure expense plans are achieved. Worked with managers to develop annual expense plan goals. Collected and reported monthly expense variances and explanations. 05/1999 to 11/2012 Office Administration Department Manager Company Name – City , State 05/1997 to 05/1999 Accounts Receivable Coordinator Company Name – City , State Implemented Quickbooks Pro accounting software to enhance efficiency and productivity in Accounts Receivable. Designed and analyzed reports used by management to make better business decisions. Coordinated the invoicing process with Project Leaders and Financial Analyst to ensure invoices are submitted accurately to sponsors. Invoiced sponsors according to billing terms indicated in the contract/budget. Analyzed and retrieved billing information from non-governmental contracts. Performed detailed financial analysis utilizing Microsoft Excel spreadsheets. 03/1996 to 02/1997 Business Manager Company Name – City , State Managed daily Accounts Receivable and Accounts Payable functions. Processed vendor payments including the input of invoices and production of Accounts Payable checks. Performed detailed financial analysis utilizing Microsoft Excel spreadsheets. 04/1991 to 03/1996 Operations / Graphics Coordinator Company Name – City , State Managed a staff of seven in the production and design of yellow pages for over 20 universities. Managed and trained a staff of 25 full-time employees; assigning tasks and motivating them to meet deadlines. Managed and maintained a $45,000.00 Book Delivery / Supply budget. Organized and conducted training sessions for 200 sales representatives. Decreased bankruptcies and debt collections of over 10,000 accounts, saving $500,000.00 Designed and produced advertising and telephone directory covers for universities. Developed and implemented effective training procedures. Developed and implemented effective team building strategies. 05/1999 to 11/2012 Office Administrator Department Manager Company Name – City , State Supervised Administrative Staff by allocating work and ensuring deadlines were met. Hired and Trained Administrative Staff. Overseen the office and the needs of the staff which includes ordering supplies, setting up offices for new employees and training all employees on company software for processing time and expenses. Coordinated company meetings. Researched, coordinated and maintained contracts for maintenance of building, landscaping, office equipment and phone systems/service. Provided administrative support to staff (typing, phones, filing). Implemented company accounting software, Deltek Advantage/Vision. Maintained accurate recording of revenue, invoicing, and cash receipts. Insured implementation of proper controls and maintain accuracy of accounts receivable system. Prepared reports of aging and customer statements. Provided year-end support for audits, financial reports and tax preparation. Overseen complete account analysis. Analyzed collection reports and made contact with customers' Accounts Payable Departments to ensure invoices are being processed for payment (collection calls). Provided reports to Project Managers/Team Leaders to utilize in project budgeting, project progress and performance. Prepared monthly financial reports. Generated vendor and employee payments. Prepared monthly payroll reports for hourly employees. Provided training and knowledge on the usage of Newforma Software. Software designed to connect Architecture and Engineering firms to their projects. Education 5 1991 Bachelor of Business Administration : Finance North Carolina Central University - City , State Finance Skills accounting, accounting software, Accounts Payable, Accounts Receivable, Administrative, administrative support, advertising, billing, Book, budgeting, budget, cash flow, contracts, Delivery, direction, filing, financial, financial and accounting, financial analysis, Financial Analyst, financial reporting, financial management/ reporting, forecasting, invoicing, team building, leadership, materials, meetings, Microsoft Excel, office, Microsoft Word, office equipment, organizational, payroll, phone systems, progress, Quickbooks Pro, recording, sales, spreadsheets, tax preparation, telephone, phones, typing, upgrade, Vision, year-end | ADVOCATE |
ARCHITECTURAL DESIGNER Summary Over three years of experience demonstrating consistency and outstanding work in a design oriented environment. Effective communicator, great leader, creative thinker, and problem solver who builds teamwork and possesses initiative to exceed goals. Accomplishments “Letter of Appreciation” Design Recognition of the National Architectural Accrediting Board 2014-2015 “Chicago Prize Award” Design Recognition and Nomination for Outstanding Project 2012 “Close the Gap d3 Competition” Winner and Project Exhibition 2011 "Architectural Design & Conservation" Second Place Winner 2008 Led the design proposal of the downtown sector of Caguas, PR including improvements to hardscape, landscape, and existing buildings Led the design proposal of the School's of the 21st Century Project of San Juan, PR Supervised and managed design and construction documents for the two winning School's: Santiago Veve Calzada, and Santiago Iglesias Pantin Experience ARCHITECTURAL DESIGNER Company Name City , State Organized projects in accordance to BIM Standards Discussed design standards and procedures with the directors of design and architecture. Created oral and written presentations for project designs and proposals. Collaborated with structural engineers, and interior designers to see that construction was in line with drawings and designs. Coordinated with the project team in the development of preliminary and final design documents Managed the design process from conceptual phase through construction Initiated design proposal, including an oral and written presentation for new design ideas Fostered and maintained a collaborative professional working relationship with the project leadership team Completed formal design intent and construction documentation ARCHITECTURAL DESIGNER Company Name City , State Acted as lead designer for small projects and landscape enhancements, as well as larger projects and proposals Reviewed completed reports, plans, and project designs Completed formal design intent and construction documentation Drafted detailed drawings of structures, specifying dimensions and materials needed Discussed design standards and procedures with the directors of design and architecture Created visual presentations for project designs and proposals Collaborated with the project team to see that construction was in line with drawings and designs Coordinated the project team in the development of preliminary and final design documents BIM/ VISUALIZATION SPECIALIST Company Name City , State Discussed design standards and procedures with the directors of lighting design Defined organizational procedures for incorporating information into a Building Information Model (BIM) Drafted detailed drawings of structures, specifying dimensions and materials needed Reported on status of design process to project manager Created oral and written presentations for project designs and proposals Created professional to-scale sketches to communicate and clarify design requirements Collaborated with 3d builders to see that construction was in line with drawings and designs Coordinated with the project team in the development of preliminary and final design documents DESIGNER AND CONSULTANT Current Company Name City , State Supported model development and subsequent animation of models. Mentored other artists on quality standards and improvements. Collaborated with a creative design team to complete projects on tight deadlines. Education Master of Science : ARchitecture 2013 University of Illinois Urbana-Champaign City , State , USA Bachelor of Science : Architecture 2010 University of Puerto Rico City , State , USA GPA: Magna Cum Laude Honors Magna Cum Laude Honors Languages Bilingual Spanish/English Fluent reading/writing Spanish/English Skills Personal: Rhino; Revit; CInema 4D; all-Adobe CS; AutoCAD; HDR imaging; Lighting; Market Research; 3dMax; Maya; Revit; Modeler; Sculptor Professional: imaginative and creative thinking skills; ability to analyze and critically assess problems; ability to see the big picture as well as giving attention to the smallest detail; ability to communicate effectively; understanding of history; cultural and environmental concerns; lateral thinking skills to solve complex problems; coordination and interpersonal skills to manage a complex project team Qualifications: Design talent; Engineering ability; Social awareness; Business aptitude | DESIGNER |
Marilyn Hunter Summary Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Flexible hard worker ready to learn and contribute to team success. Skills Behavior modeling Compliance Leadership Teambuilding Work ethic Multitasking Active listening Troubleshooting Individualized care Multi-line telephone skills Office equipment operations Organization and efficiency Meticulous and organized Security understanding Experience Substitute Teacher | Company Name - City , State | 08/2015 - 03/2020 Enforced classroom routines to keep students on schedule and operating at consistent level. Implemented lesson plans assigned by classroom teacher to educate students about key concepts. Provided notes and reports on school day activities to primary teacher. Requested as substitute teacher based on excellent referrals and trusted performance. Engaged students in discussions to promote interest and drive learning. Educated students in various subjects to provide seamless transition during absence of head teacher. Maintained student attendance and assignment records to prevent lapses during teacher absences. Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities. Helped students build learning and study skills to achieve educational goals. Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities. Reported problem students to principal to maintain control of classroom. Managed high school classrooms during teacher absences. Stayed up to date with current regional curriculums to maintain readiness for long- and short-term substitute jobs. Oversaw pop quizzes, material exams and standardized tests to facilitate instruction. Assigned homework to students based on curricula and modified based on daily progress. Promoted learning by leveraging traditional and modern instructional strategies. Created lesson plans to address requirements of state curriculum. Led group sessions to reinforce concepts and applications of course content. Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading. Recorded attendance data to report to program managers. Taught reading, language arts, mathematics and other subjects utilizing course of study adopted by Board of Education. Administered quizzes and tests and documented grades to support accurate record-keeping. Taught students during teacher absences and kept up with lesson plans and student assignments. Substituted for teachers to practice handling classrooms of students. Elementary Computer Teacher | Company Name - City , State | 08/1999 - 09/2002 Created tests and assignments to assess student knowledge of presented coursework and lecture materials. Facilitated computer lab sessions, supervising such tasks as penetration testing, coding and script creation. Developed lectures addressing variety of computer science topics to engage and educate students. Built and expanded knowledge of IT trends by attending professional events, including workshops, seminars and conferences. Assisted students with developing thesis topics by offering suggestions and contacting appropriate research sources. Instructed students on use of technology tools and equipment as well as methods for accessing information. Set up and maintained classroom computers and equipment. Provided instruction on professional technology use and web etiquette. Devised project-based assignments to create opportunity for hands-on practice and skill building. Scored student assignments to measure comprehension. Attended seminars and workshops to discover latest advances in computer education. Crafted educational, straightforward and visually appealing slideshow presentations to guide lectures. Evaluated and adjusted course curriculum based on student overall performance and assessments. Receptionist | Company Name - City , State | 08/1998 - 06/1999 Scheduled and confirmed appointments. Answered and directed incoming calls using multi-line telephone system. Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules. Maintained daily calendars, set appointments with clients and planned daily office events. Sorted incoming mail and directed to correct personnel each day. Oversaw office inventory by restocking supplies and submitting purchase orders. Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment. Prepared packages for shipment by generating packing slips and setting up courier deliveries. Directed and oversaw office personnel activities. Answered phone calls, provided information to callers and connected callers to appropriate people. Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process. Managed customer complaints and rectified issues to complete satisfaction. Managed office paperwork, including scanning documents and routing business correspondence. Pulled and organized requested documentation. Greeted visitors and directed them to appropriate areas, verifying reasons for visit and verified information. Determined needs of visitors and provided information or solutions. Signed for packages, recorded all deliveries and distributed to personnel. Delivered key administrative support to coworkers, taking on additional tasks during peak times. Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor. Maintained office safety by screening visitors, updating logs and issuing temporary passes. Education and Training Albany State University | City , State | 05/1986 Bachelor of Science : Psychology | TEACHER |
PROGRAM ANALYST Professional Summary As a key member of the Stakeholder Relations Branch tasks involve performing analysis and providing strategic advice on relevant policies and frameworks in order to enhance the capacity to engage stakeholders as active members of Food and Nutrition Service's (FNS) partner network. Core Qualifications Microsoft PowerPoint, Word, Excel and Publisher Webinar Applications (Livemeeting, OnStream Media, and ReadyTalk) Video and Photo Editing (Camtasia, Adobe Photoshop) Other Applications (Drupal, Basecamp, Vovici, Survey Monkey, and Social Media Channels) Experience 09/2014 to 01/2015 Program Analyst Company Name 40 hours per week Supervisor: Cheryl Jackson-Lewis, [email protected], (703) 305-1465 Assisted in successfully meeting the strategic priorities for the U.S. Department of Agriculture Food Waste Challenge Initiative by creating resources and presentations to promote the program and increase the number of schools involved Organized several presentations and developed targeted materials for the National Green Schools Conference Managed external communications from the general public, schools, and partners focused on Team Nutrition Managed the Team Nutrition and the Healthier US School Challenge database. 06/2012 to Current Program Analyst, The Office of External and Governmental Affairs Company Name － City , State Identify and develop over 30 new & existing national partnerships among stakeholders that reflect an understanding of FNS's strategic plans and goals. Act as a liaison between FNS and partners; requires the development of comprehensive work plans, event itineraries, presentations, reports/summaries, and portfolio evaluation and feedback Disseminate information to appropriate internal and external partners through detailed written correspondence, press releases, conference calls, and in-person meetings Edit and finalize reports submitted to senior leadership on expansion and growth of FNS program through specific initiatives Received 3 Performance Rewards for leading a collaborative work team associated with development of strategy plans, outreach initiatives and expansion relating to a high level FNS priority Provide planning, technical assistance, execution, and production for over 400 webinars Demonstrate quantitative analysis methods to determine efficiency of efforts relating to partners and the general public Collect best practices from partners throughout the country to highlight and duplicate in other regions Strategically analyze GIS mapping to increased anti-hunger outreach by identifying high risk areas and cross referencing with available resources Head of pilot projects in rural, underserved communities to demonstrate the impact of youth engagement Acts as a subject matter expert representing FNS at advisory board meetings and conferences, as well as staffs senior leaders and political appointees at local and national events Internal & external review boards for awards, grants, and conference presentations Member of the USDA FNS Agency Priority Working Group to ensure that the Office of the Chief Communications successfully implements three priorities: Increase the number of SNAP authorized farmers' markets and direct marketing farmers by 517 in FY15 from the FY14 baseline Implement approved FY15 communication action plans that engage key stakeholders towards achieving enrollment in the US Food Waste Challenge Build and maintain domestic and international partnerships focused on quality school meals programs, nutrition education, and other FNS nutrition programs. 01/2011 to 06/2012 Student Intern Company Name － City , State Part-time volunteer employment - 20 hours per week. Supervisor: Jeff Greenfield, (703) 605-4331. Education March 2014 Masters of Public Health : Health Education Loma Linda University － City , State GPA: GPA: 3.63 Cum Laude, Deans list Health Education GPA: 3.63 Cum Laude, Deans list May 2012 Bachelors of Science : Community Health Nutrition George Mason University － City , State GPA: GPA: 3.04 Deans list Community HealthNutrition GPA: 3.04 Deans list Professional Affiliations Make-A-Wish Foundation Member of the Young Professional Council Wish Granter Alpha Phi Fraternity International Alumni Leukemia & Lymphoma Society Volunteer Member of Young Government Leaders Member of the Organization of Professional Employees of the US Department of Agriculture Accomplishments TBD Interests Alpha Phi Fraternity, SNA (Student Nurse Association), Habitat for Humanity, Greek Week Steering Committee Skills Adobe Photoshop, Anatomy, Agency, Biology, Chemistry, conferences, database, direct marketing, Drupal, Edit, Environmental Health, GIS, grants, Health Education, Health Promotion, Information Technology, Leadership, materials, meetings, Excel, Office, Microsoft PowerPoint, Publisher, Word, Photo Editing, Physiology, presentations, press releases, Program Evaluation, Program Development and Evaluation, Public Health, Qualitative Research, quality, quantitative analysis, Research, Statistics, strategy, strategic, strategic plans, Supervisor, technical assistance, Video, written Additional Information Activities: Alpha Phi Fraternity, SNA (Student Nurse Association), Habitat for Humanity, Greek Week Steering Committee Able to travel and/or relocate
03/09/2016 | AGRICULTURE |
PR & EVENT MANAGER Summary Experienced creative marketing professional who consistently delivers high-quality and results-focused marketing content. In-depth knowledge of social media and PR management with expertise in identifying emerging market trends. Experience PR & Event Manager Jan 2015 to Current Company Name － City , State Coordinate all public relations activities. Manage social media platforms to engage audiences across traditional and new media. Research influencers and initiate collaborations. Develop a marketing communications plan including event strategy, sponsorship budget, and goals. Evaluate opportunities for partnerships, sponsorships and advertising on an on-going basis. Coordinate details of events such as venue, flyers, sales, entertainment, guestlist, artist booking, sponsorships, etc. Social Media Consultant Apr 2017 to Current Company Name － City , State Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification. Moderate all user-generated content in line with the moderation policy for each community. Create original content. Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information. PR & Social Media Manager Jan 2013 to Jan 2017 Company Name － City , State Develop a follow growth strategy for social media. ex: 180k followers in 2013 vs 2.2m followers in 2017 on our Instagram) --Manage PR & Social Media Coordinators from 20 international regions and make sure their follower growth rate is constantly increasing. Manage the brand's Social Media platforms such as Facebook, Twitter, Instagram, Pinterest, Tumblr, Youtube, Viva Radio, Snapchat, etc.) --Develop a marketing communications plan including strategy, goals, budget and tactics & a media relations strategy, seeking high-level placements in print, broadcast and online media. Research top influencers, competitors, and trends. Plan and execute events, influencer marketing, celebrity outreach, media monitoring, and product placement for social uses. Create timely and engaging content optimized for platform used and intended audience. Scout and photograph influencers and models to feature on social media to create new contents. Monitor sites for customer service opportunities. Analyze and report social media actions on a weekly basis for successes and new opportunities. Create engaging and professional visuals that reflect the brand. Stay current with PR & social media trends and tools. Attend networking and educational events. Review marketing analytics weekly to make informed decisions going forward surrounding social campaigns, influencers, messaging, etc. Media Specialist Mar 2017 to Oct 2017 Company Name － City , State Develop weekly social & influencer programming across accounts. Manage local and international account managers to produce all imagery, tags and captions, and make edits as needed for each account and planned post. Identify tastemakers in the social communities as they relate to the brand and build partnerships with brand advocates, influencers, and other creatives. Ensure Paid Social campaigns are set-up and properly QA'd. Curate and grow social images on website, ensuring that page is updated daily with shoppable user generated content. Ensure that all PR/social content and copy is brand appropriate, accurate and appropriately labeled. Engage with community and influencers on social channels via liking, commenting, and regramming imagery. Report on performance and growth on weekly and monthly basis. Support aligning domestic agencies to create and execute an year-long strategy, including events, to increase brand awareness. Work to ensure media placements increase sales. Media Manager Oct 2017 to Current Company Name － City , State Manage media inquiries and interview requests. Create content for press releases, byline articles and keynote presentations. Build relationships with thought leaders to grow industry awareness. Manager social media accounts with over 6 million followers total. Work with celebrities and stylists to increase revenue. Monitor SEO and web traffic metrics. Communicate with followers, respond to queries in a timely manner and monitor customer reviews. Stay up-to-date with current technologies and trends in social media, design tools and applications. Design and implement social media strategy to align with business goals. Set specific objectives and report on ROI. Education and Training Bachelor of Arts , International Studies 2013 Queen's University － City , State , Canada International Studies Skills Adobe, Advertising, benchmarking, competitive research, forecasting, Google Analytics, Marketing research, marketing communications, Photography, press releases, Product marketing, sales, Social Media platforms | APPAREL |
SENIOR MEMBER ADVOCATE Summary To obtain a position with a corporation that can benefit from my highly adapted organizational, problem solving, and communication skills with over fifteen years experience.Seasoned customer service specialist with background in providing advice on diverse customer situations. Accomplishments #1 in Member Satisfaction Survey's in Sears Corporate Holdings Inc out of 420. Senior Member Advocate, over 25+ years in the service industry with half of that in management. Exceeded corporate target for customer satisfaction for nine months in a row. Experience Senior Member Advocate Aug 2013 to Current Company Name － City , State Take service complaints - store complaints and service requests - help members in difficult situations. Made reasonable procedure exceptions to accommodate unusual customer requests.. Built customer loyalty by placing follow-up calls for customers who reported product issues. Addressed customer service inquiries in a timely and accurate fashion. Owner May 2007 to Current Company Name － City , State Cooking in your own private kitchen. Party Planning - Updated Menu available per request. Performed kitchen maintenance for a private facility. Developed and maintained exceptional customer service standards.Optimized profits by controlling food, beverage and labor costs on a daily basis. Project Coordinator Jan 2013 to Aug 2013 Company Name － City , State Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews. Addressed customer questions and concerns regarding products, prices and availability. Determined the cost and pricing of proposals and bids. Procurement Specialist Jan 2012 to Aug 2012 Company Name － City , State Supervised material flow, storage and global order fulfillment. Maintained accurate stock records and schedules. Oversaw special orders and after-hours, urgent shipping jobs. Unloaded, picked, staged and loaded products for shipping. Account Manager May 2011 to Dec 2011 Company Name － City , State Manage accounts for projects in the Semi-conductor field. Selected products for specific routes according to pick sheets .Owned team productivity metrics. Administrative Assistant Jan 2007 to Apr 2011 Company Name － City , State Government Affairs Manage account orders for the federal goverment accounts. Microsoft Office Excel, Phone Etiquette, US Postal Service Sensitive Security Clearance, Data Entry,. Dispatcher/customer care. Dispatcher Jan 2008 to Jun 2008 Company Name － City , State Verified that information in the computer system was up-to-date and accurate. Compiled statistical information for special reports. Created monthly reports for records, closed terminated records and completed chart audits. Developed and created a more effective filing system to accelerate paperwork processing. Customer service / Dispatch manager Jan 2003 to Sep 2007 Company Name － City , State Dispatch Facility in San Marcos - set up routes for the tech's and helped member's with appts. Helped member's with difficult situations with the techs and their accounts. started out as a customer service - sales rep. Selected the most efficient routes in compliance with delivery instructions and fuel policy. Established long-term customer relationships through prompt and courteous service. Resolved customer complaints and adjusted orders. Seasonal Dept Manager Jun 1999 to Dec 2002 Company Name － City , State Seasonal Department manager - for all of the seasons. Helped with the inventory - scheduling and management with the other agents on the floor - and helped the customers with their issues for sales/profits. Education Bachelor's Degree , Business and Managerial Economics, Human Services May 2012 University of Phoenix － City , State Business and Managerial Economics, Human Services Associate Degree , Human Services, Business and Managerial Economics May 2002 IVY Tech State College － City , State Human Services, Business and Managerial Economics Bachelor's Degree January 2002 The Culinary Institute of America Master's Degree January 2002 The Culinary Institute of America January 1995 Paul Harding High School Languages English
Fluent Highlights 70+ Wpm Public Speaking Ability to organize and establish filing systems Data Entry Administrative Assistant Communication Skills DOMS applications, AS/400, Microsoft applications, outlook, Lync Connentions People Soft Phone Etiquette Customer Relationship Management Client relations specialist Conflict resolution techniques Meticulous attention to detail Focused on customer satisfaction Skilled multi-tasker oracle / ciboodle / microsoft / linux software proficiency Deadline-oriented Skills account management, Administrative Assistant, Analyst, Microsoft applications, AS/400, A/s 400, Communication Skills, Computer applications, Cooking, Customer Relationship Management, customer service, customer care, Data Entry, DOS, English, filing, Government, inventory, LANGUAGES, Materials, Microsoft Excel, Excel, Microsoft Office, Microsoft Outlook, outlook, People Soft, presentation skills, Procurement, Public Speaking, sales, San, scheduling, Security Clearance, phone skills, Phone Etiquette | ADVOCATE |
HUMAN RESOURCE/ FINANCE ANALYST Summary Human Resource Professional: Seeking a challenging position that will allow me to grow professionally, which requires me to utilize my strong educational, organization, and excellent interpersonal skills. Highlights Microsoft Office Suite (PeopleSoft, Outlook,Word, Excel, Power Point, Publisher). Experience Human Resource/ Finance Analyst June 2013 to Current Company Name － City , State Provide support to Columbia University community by providing excellent customer service via telephone, email and the self-service system. Responsible for resolving customer/ employees problems related to Human Resources, Payroll Labor Accounting transactions, Data, JACS and RAPS applications and Finance. Utilize a variety of systems such as PeopleSoft HCM and other programs used throughout the university. Answer calls in a professional matter, resolving them directly or redirecting them to appropriate department. Responsible of researching and resolving client request and logging all calls in a web incident form. Follow-up with incidents not immediately resolved. Work with HRPC, Payroll Operations, Payroll Labor Accounting, Accounts Payable, Vendor Management, and Purchasing among other departments to resolve incidents, recommend solutions and process any changes. Serve as a resource for HRPC staff providing guidance and assistance when appropriate. Provide accurate trending data; representing the university factually and professionally. Knowledgeable of Columbia University's Human Resource policies, Hiring and recruiting, Workplace notices, Labor Laws, and other essential information. Human Resource Supervisor/Hiring Specialist June 2011 to April 2013 Company Name － City , State Responsible for supervising a group of over 120 employees and clients. Responsible for recruitment of employees, contractors, per-diem and interns. Responsible for employee development, employee evaluations and relations. Conducted all orientation trainings for new employees and meetings. Composed and distributed all relevant employee memorandums. Appraised productivity, handled employee grievances or complaints, and disciplined employees. Coordinated background screenings on all potential employees, per diem and contractors. Complied with state, federal and local employment legislation laws. Coordinated the placement of client with Targeted Case Manager (based on agency guidelines). Worked closely with staffing agencies throughout Osceola and Orange County. Maintained accurate client files and personnel files. Processed and filed documentation accurately and in real time. Provided accurate trending data; represented the company factually and professionally in facility audits, etc. Handled the duties of accounts payable, accounts receivable, and duties of payroll department. Processed all Medicaid and HMO Billing. Oversaw and tracked the company benefits plans and researched new benefit plans. Assisted with administrative duties as directed by the Director. Case Manager/ Counselor June 2009 to June 2011 Company Name － City , State In charge of 80+ cases for women and families in the homeless shelter system. In charge of interviewing clients and doing their admission assessment. Worked closely with housing and employment specialists in helping clients obtain employment and permanent housing. Worked with various staffing agencies for client recruitment (NY Staffing, Access Staffing, Work Force 1 etc). Conducted all Employment Training and employment workshops. Worked with Dress to Success to help clients dress properly for job interviews. Responsible of overseeing specific investigative cases, particularly those with ACS cases or Domestic Violence. Provided immediate crisis response services on call 24/7 Provided crisis avoidance management and training. Interpret legal documents; wrote reports, reference letters and professional correspondence for clients. Education Masters : Human Resource Management , 2015 DeVry University － City , State Human Resource Management Bachelor of Arts : Spanish Communications , 2009 Le Moyne College － City , State Spanish Communications Keller Graduate Management School Languages Fluent in both Spanish and English Skills academic, Accounting, accounts payable, accounts receivable, administrative, arts, agency, benefits, Billing, clerical, conflict resolution, counseling, client, clients, excellent customer service, database, documentation, e-mail, email, employee relations, English, Human Resource, Human Resources, legal, Director, Excel, exchange, Microsoft Office Suite, Outlook, Power Point, Publisher, Word, Payroll, PeopleSoft, personnel, policies, progress, quality, real time, recruitment, researching, Spanish, supervision, telephone, phone, employee development, typing, workflow | FINANCE |
SR. MANAGER Summary Over twenty-five years Management experience in Vendor Compliance, Product Integrity/Quality, Customer Support/Sales and Business Office Management. I am a results-focused professional with the ability to manage multiple projects and meet deadlines in a fast paced environment. Specific expertise includes: quality assurance, strategic planning, handling of large customer accounts, office management, vendor billing and invoicing, purchasing and payroll. Highlights Exceptional Customer Service Skills Exceptional time management skills Adaptable Business and requirements analysis Experience 10/2008 to 07/2012 Sr. Manager Company Name － City , State Vendor Management and Product Integrity/Quality Responsibilities include: Partnering with Quality Assurance Team, Sourcing Managers, Buyers, Technical Design and Logistics to ensure packaging and garment labeling meet company requirements. Worked with vendor base of 200+ to ensure performance standards were in accordance with both FTC and CPSC regulations. Day-to-day direct communications with vendors and suppliers on all levels and assist with trouble shooting. Accomplishments: Implemented a new vendor website providing all company policy and procedures as well as educational tools. Implemented with the QA team a shared audit tracking report and disposition process. Implemented a Correction and Chargeback Policy for vendor Non-Compliance resulting in savings of $400k annually. 02/2005 to 10/2008 Sr. Manager Company Name － City , State Manage the Technical Design Department with a staff of two Managers and six Technical Designers. Maintained an annual departmental budget, provided daily and weekly productivity stats, streamlined efficiencies and set goals. Provide further training as needed on systems, guidance, discipline and support to direct reports. Developed and implemented a Standard Operating Procedure Manual to streamline processes. 09/2000 to 02/2005 Promotional Sales Manager Company Name － City , State Responsible for all promotional and up sell programs in an inbound call center. Programs include add-on sales, coordinates, gift certificates and in-house credit card programs. Manage and maintain an associate incentive budget of $120,000 annually while increasing sales. Created and implemented numerous successful associate incentive contests driving promotional sales up in each area. Trained and interacted live with associates on the floor to promote 'can do' attitude to sell. Increased efficiency in talk time and sales by providing "Tips of the Week" on selling and "Knowing Your Customer". 10/1998 to 09/2000 Manager of Customer Sales/Support Company Name － City , State Manage an inbound call center handling both sales and support. Oversee and managed a staff of 9 Supervisors with a total of 300 associates. Accomplishments: Increased acceptance rate of the private label credit card from 11% in a six-month timeframe through successful training, coaching programs and teamwork. This resulted in an annual savings of $2.7 million in credit costs. Increased sales of up sell items by 325% by assisting in implementing a training and coaching program. After implementation and consistent coaching, sales rose from $1.2 million to over $8 million annually. Project team member for implementation of a magazine subscriptions program, which resulted in incremental revenue of $360,000 annually. 09/1988 to 09/1998 Customer Sales/Support and Correspondence Supervisor Company Name － City , State Supervised a staff of 35-40 associates providing training, cross-training and coaching to ensure associates continue to develop in their roles. Monitored calls and provided feedback, progressive discipline, documentation and performance reviews. Provide daily support for senior management to expedite customer service inquiries for timely resolutions. Envisioned and implemented associate incentive programs to increase productivity and morale. Created and maintained various statistical/departmental reports. 01/1983 to 01/1988 Executive Assistant Company Name － City , State Sr. Managing Partner/Corporate Law. Assisted Sr. Managing Partner with managing the business. Interviewed prospective personnel; managed monthly client billing and scheduling. Education B.S : Business Administration Eastern Nazarene College － City , State Business Administration Burdett Business School, Boston, MA - Certified Legal Assistant Skills streamline, billing, budget, call center, coaching, credit, client, customer service, documentation, driving, senior management, Law, Legal, Logistics, MA, Managing, packaging, performance reviews, personnel, processes, Quality, QA, Quality Assurance, selling, sales, sales and support, scheduling, teamwork, trouble shooting, Vendor Management, website Professional Affiliations Vendor Management Group Retail Industry Professionals Group Taunton Area School to Careers, Inc. ICSA (International Customer Service Association) Lexington's Who's Who NAFE (National Association of Female Executives) | APPAREL |
MULTIMEDIA SALES CONSULTANT Professional Summary Experienced Marketing/Sales Consultant looking to leverage 35 years of marketing/sales/production, into a professional Consultant role in the Baton Rouge area. Strong analytical and problem-solving abilities with outstanding team management skills. Track record of achieving exceptional results in reaching goals and maintaining strong relationships with customer base. Skills Persuasive negotiator Highly organized Analytical Excellent work ethic Strategic account development Enthusiastic about networking Strong interpersonal skills Detailed-oriented Resolution-oriented Energetic and Driven Positive outlook Proficient in Excel, Strata, AdMall, Power Point, Salesforce, Mactive, Comscore Google Analytics Work History Multimedia Sales Consultant , 09/2018 to 06/2019 Company Name – City , State Worked with clients to understand requirements and provide exceptional advertising service Evaluated inventory and delivery needs, optimizing strategies to meet customer demands Assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction Stayed knowledgeable on latest digital platform, including SEO, SEM, OTT, PPC innovations and technological advancements through various training methods Multimedia Sales Consultant , 06/2017 to 08/2018 Company Name – City , State Performed initial client assessment and analysis to begin research process Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities Built and strengthened relationships with new and existing accounts to drive revenue growth Solved customer challenges by offering relevant print and digital products and services Effectively communicated with clients using well-developed interpersonal skills, which helped to improve relationships and rapport Monitored service after the sale and implemented quick and effective problem resolutions Identified new business opportunities through cold calling, networking, marketing and prospective database leads Asked appropriate open-ended questions to discover prospects' needs and requirements Helped local clients expand business operations through targeted advertising Outside Sales Executive , 10/2016 to 06/2017 Company Name – City , State Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory Attended monthly sales meetings and quarterly sales training Negotiated prices, terms of sales and service agreements Wrote sales contracts for orders obtained and submitted orders for processing Met existing customers to review current services and expand sales opportunities Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices Advanced Advertising Account Executive , 01/2008 to 10/2016 CompanyName – City , State Prepare and deliver sales presentations to new and existing customers to sell new advertising programs, and to protect and increase existing advertising Prepare promotional plans, sales literature, media kits, and sales contracts, using Power Point and Excel Obtain and study information about client's products, needs, problems, advertising history, and business practices to offer effective sales presentations and appropriate product assistance Gather all relevant material for bid processes, and coordinate bidding and contract approval Managed a portfolio of 30 accounts and $40,000 monthly average in sales Increased sales volume in Ascension Parish Market from $0 sales to $480,000 sales volume Selected the correct products based on customer needs, product specifications and applicable regulations Built relationships with customers and the community to promote long term business growth Handled all political orders in Louisiana providing clients with estimates of the costs of advertising products or services Same position and responsibilities as Viamedia and Comcast in Southeast Regional area Ad Insertion company for EATEL Advertising Sales Representative , 07/2006 to 12/2008 Company Name – City , State Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors Negotiate contracts with vendors or distributors to manage product distribution, establishing distribution networks or developing distribution strategies Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes Perform personal bookkeeping services Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers As AFAE (Automotive Focused Account Executive) identify Automotive dealers in market to explain how specific types of advertising will help promote their products or services in the most effective way possible Same position and responsibilities as AdGorilla and Viamedia Ad Insertion company for EATEL, Bailey, Spillway and Fidelity cable HH's Marketing Coordinator , 04/1990 to 07/1996 Company Name – City , State Coordinated resources to craft marketing plans for various projects including product launches and events Wrote copy that maintained compliance with corporate and legal guidelines Worked with advertising teams to create, deploy and optimize marketing initiatives for TV customers Planned events, including tradeshows and vendor fairs, for clients and partners to attend Built brand awareness and generated leads while managing internal and external marketing campaigns and programs Proofread marketing documentation to check for spelling, grammar and syntax errors Developed fresh, crisp content to diversify current promotional options Education Some College (No Degree) : Marketing/Accounting Louisiana State University - City , State Affiliations Sales and Marketing Executives International Member Women in Media American Red Cross BR Eye Bank Auxiliary Ascension Chamber of Commerce BR Food Bank St George School & Church Skills Persuasive negotiator Highly organized Analytical Excellent work ethic Strategic account development Enthusiastic about networking Strong interpersonal skills Detailed-oriented Resolution-oriented Energetic and Driven Positive outlook Proficient in Excel, Strata, AdMall, Power Point, Salesforce, Mactive, Comscore Google Analytics Work History Multimedia Sales Consultant , 09/2018 to 06/2019 Company Name – City , State Worked with clients to understand requirements and provide exceptional advertising service Evaluated inventory and delivery needs, optimizing strategies to meet customer demands Assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction Stayed knowledgeable on latest digital platform, including SEO, SEM, OTT, PPC innovations and technological advancements through various training methods Multimedia Sales Consultant , 06/2017 to 08/2018 Company Name – City , State Performed initial client assessment and analysis to begin research process Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities Built and strengthened relationships with new and existing accounts to drive revenue growth Solved customer challenges by offering relevant print and digital products and services Effectively communicated with clients using well-developed interpersonal skills, which helped to improve relationships and rapport Monitored service after the sale and implemented quick and effective problem resolutions Identified new business opportunities through cold calling, networking, marketing and prospective database leads Asked appropriate open-ended questions to discover prospects' needs and requirements Helped local clients expand business operations through targeted advertising Outside Sales Executive , 10/2016 to 06/2017 Company Name – City , State Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory Attended monthly sales meetings and quarterly sales training Negotiated prices, terms of sales and service agreements Wrote sales contracts for orders obtained and submittedorders for processing Met existing customers to review current services and expand sales opportunities Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices Advanced Advertising Account Executive , 01/2008 to 10/2016 Company Name – City , State Prepare and deliver sales presentations to new and existing customers to sell new advertising programs, and to protect and increase existing advertising Prepare promotional plans, sales literature, media kits, and sales contracts, using Power Point and Excel Obtain and study information about client's products, needs, problems, advertising history, and business practices to offer effective sales presentations and appropriate product assistance Gather all relevant material for bid processes, and coordinate bidding and contract approval Managed a portfolio of 30 accounts and $40,000 monthly average in sales Increased sales volume in Ascension Parish Market from $0 sales to $480,000 sales volume Selected the correct products based on customer needs, product specifications and applicable regulations Built relationships with customers and the community to promote long term business growth Handled all political orders in Louisiana providing clients with estimates of the costs of advertising products or services Same position and responsibilities as Viamedia and Comcast in Southeast Regional area Ad Insertion company for EATEL Advertising Sales Representative , 07/2006 to 12/2008 Company Name – City , State Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors Negotiate contracts with vendors or distributors to manage product distribution, establishing distribution networks or developing distribution strategies Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes Perform personal bookkeeping services Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers As AFAE (Automotive Focused Account Executive) identify Automotive dealers in market to explain how specific types of advertising will help promote their products or services in the most effective way possible Same position and responsibilities as AdGorilla and Viamedia Ad Insertion company for EATEL, Bailey, Spillway and Fidelity cable HH's Marketing Coordinator , 04/1990 to 07/1996 Company Name – City , State Coordinated resources to craft marketing plans for various projects including product launches and events Wrote copy that maintained compliance with corporate and legal guidelines Worked with advertising teams to create, deploy and optimize marketing initiatives for TV customers Planned events, including tradeshows and vendor fairs, for clients and partners to attend Built brand awareness and generated leads while managing internal and external marketing campaigns and programs Proofread marketing documentation to check for spelling, grammar and syntax errors Developed fresh, crisp content to diversify current promotional options | ADVOCATE |
STAFF CONSULTANT Summary Experienced professional with project management skills and experience in marketing, supply, and financial performance reporting. Experience also includes analyzing data/problems and communicating findings or solutions. Oil and gas and consulting industry experience. Praised by management for always keeping a positive attitude and meeting deadlines. Originally from Oklahoma, and looking to move back if offered the position being discussed. Skills Project Management Financial Planning, Reporting, and Performance Client Relations HR/Payroll Systems Business Analysis and Research Microsoft PowerPoint, Word, and Excel Experience Staff Consultant 09/2016 to 09/2017 Company Name City , State Provided project management expertise to clients during engagements, as well as project and financial reporting. Analyzed project performance and communicated updates to key players. Performed extensive research to best fit client needs. Provided project management support for the implementation of a new shared services center for a logistics client; resulting in the client's employees were able to more efficiently access and complete HR requests. Assisted in the development of a multiple location labor market study for an oil and gas industry client. Provided the client with pros and cons of opening new business in various locations, which allowed the client to make the best location decision. Supported a payroll implementation for a distribution client operating in the U.S. and Canada, resulting in easier payroll processing for the client. Supported the development of HR processes, policies, templates, and a high-level process map for a foreign oil and gas client. Provided client with a U.S. based HR employee handbook. Financial Analyst Intern 05/2015 to 08/2015 Company Name City , State Analyzed financial spreadsheets and communicated findings to upper management. Generated oil well tax spreadsheets and analyzed for refund opportunities. Focused on sales and severance tax fields. Worked on refund projects for clients. Provided clients refunds discovered during the review process. Gathered information while performing field work at the client site. Inserted this information in to the spreadsheets to be used in the review process. Developed and reviewed summary spreadsheets containing well locations and payments. Spreadsheets were used to track company well location performance and client payments. This analysis allowed decision makers to better manage well location performance and payments. Brady E. Biggs | 918.344.3202 | [email protected] | Page 2
www.linkedin.com/in/brady-biggs-32999993. VP Philanthropy 01/2015 to 05/2015 Company Name City , State Manufactured a product, confirmed the supply was consistently accurate, marketed and sold the product, and donated the earnings to a local charity. Applied academic preparation with real world business experiences. Secured a business loan, developed and sold a product, generated revenue, and repaid the loan. Identified potential philanthropies to donate the company's time and profits. Volunteered time and profits to selected philanthropies. Volunteer Leader 08/2014 to 08/2015 Company Name City , State Developed key leadership skills and qualities through mentoring middle school aged children. Donated 150+ hours of service, striving to improve confidence and leadership. Taught daily to groups of children by applying games, music, and everyday life to help drive the lessons. Education and Training Bachelor of Business and Administrative Management (BBA) The University of Oklahoma City , State Activities and Honors American Management Association
*Independent Petroleum Association of America
*International Federation of Accountants
*National Association of Sales Professionals Skills academic, Business Analysis and Research, com, client, clients, Client Relations, financial, Financial Planning, financial reporting, HR, leadership, leadership skills, logistics, market, mentoring, access, Excel, Microsoft PowerPoint, Word, oil, Payroll, payroll processing, policies, processes, Project Management, Reporting, research, sales, Spreadsheets, tax Additional Information HONORS/ACTIVITIES
*Charles C. Faranna Scholarship
*Nik Hanig Memorial Scholarship
*Bixby Rotary Club Scholarship
*Broken Arrow Rotary Club Scholarship
*Delta Upsilon Social Fraternity
*Campus Activities Council Volunteer (Relay for Life, Soonerthon, Big Event, Second Chance) | CONSULTANT |
KINDERGARTEN TEACHER Summary Dedicated educator committed to creating a classroom atmosphere that is stimulating, encouraging and supportive for all students. Skilled ESL Instructor who uses effective and efficient methods of teaching, while focusing on the individual needs of each student. Skills Microsoft Office Academic assessment methods Whole Brain Teaching techniques as classroom management/procedures Certified ESL Instructor Proficiency in differentiated insdtruction Co-teaching
experience in kindergarten
Experienced
with Smart Board Proficient in MS Word, PowerPoint, Excel Experience 09/2013 to Current Kindergarten Teacher Company Name － City , State Implemented Daily 5 Language Arts and Daily 3 Math Multi-Tier System of Supports(MTSS) Proficient in Dibel and TRC assessments Differentiated
tasks/activities Collaborating Member of the Schedule Committee for SPEC/LRE Co-Teach with LBs1 in Language Arts and Math 09/2007 to 09/2013 First Grade Teacher Company Name － City , State Collaborated with colleagues on developing new classroom projects and monthly themes. Encouraged children to be understanding of others. Promoted good behaviors by using the positive reinforcement method. 09/1999 to 09/2007 Third Grade Teacher Company Name － City , State Created and implemented developmentally-appropriate curriculum that addressed all learning styles. Distributed quarterly educational assessments, similar to report cards, to each parent. Local School Council Teacher Representative Education 2015 ELL : Endorsement North Park University － City Endorsement 2002 M.A : Teacher Leadership Roosevelt University － City Teacher Leadership 1998 B.A : Early Childhood Education National-Louis University － City Early Childhood Education Skills Co-teach with LBs1 inclusion and ELL students, Differentiated Instruction, Excellent student and parent relations, Technology Integration, Classroom Management, Character Development, SMART Board, MS Word/PowerPoint/Excel | TEACHER |
BUSINESS DEVELOPMENT REPRESENTATIVE Accomplishments Achievement driven and results-oriented individual interested in working in Business Management or Sales. SUMMARY: Youthful yet very mature; willing to learn and grow; excited about finding a challenging position that gives me an opportunity to contribute. Quick learner with attention to detail. Excellent ability to think out of the box and solve problems. Superb leadership, intrapersonal, and people skills. Flexible and open to new challenges. Professional Summary Achievement driven and results-oriented individual interested in working in Business Management or Sales. Skills MS Office Suite SalesForce.com Pipedrive.com Birst/Intradiem Reports CPR Certification, 2012 MS Office Suite SalesForce.com Pipedrive.com Birst/Intradiem Reports CPR Certification, 2012 Self-motivated Dedicated team player Highly competitive Interpersonal skills SalesForce.com Pipedrive.com Birst/Intradiem Reports MS Office Suite Self-motivated Dedicated team player Highly competitive Interpersonal skills SalesForce.com Pipedrive.com Birst/Intradiem Reports MS Office Suite Mailchimp.com Self-motivated Dedicated team player Highly competitive Interpersonal skills Work History Business Development Representative 05/2017 to Current Company Name – City , State Increased gross revenue by 6% per month. Generate new business by adding new retailers and working with existing retailers to strengthen and grow the relationship. Develop relationships with retailers via outbound cold calls and email campaigns to decision makers. Follow 7 touches in 7 days plan for new prospects to set appointments. Strengthen existing accounts by growing product feed and improving pricing. Demonstrate solution and configure website integration. Sales Development Representative 09/2017 to Current Company Name – City , State Maintain positive energy on the sales floor. Achieved 160% of monthly quota and grew sales to $90K during Q1, earning title as top SDR globally in revenue and demos generated Q1 2018. Completed 130+ daily cold calls, with an average of 2.5 hours talk time. Increased KPI's 2 fold month to month during first 90 days of employment. Participate in all training and continuing education opportunities offered by management. Senior Sales Producer 02/2015 to 05/2017 Company Name – City , State Consistently surpassed the agency standard of 20 policies per month. Establish a referral network based on loan originators, real estate agents, new/used car and motorsports salesmen and my own personal network. Developed marketing and partnership campaigns using a mix of targeted mailers, telemarketing and email drip campaigns. Followed typical sales procedures on both internet and inbound sales leads. Probed for life and financial service opportunities for all customers. Provided customers with the utmost understanding during a loss and stood as a liaison between the customer and the claims department. Completed all customer service requests in a timely manner. Solved underwriting obstacles for customers and new business. Business Development 03/2017 to 08/2017 Company Name – City , State Successfully implemented company wide business development process, which led to a 6% per month increase in gross revenue. (target set by CEO was 2.5%) Prospect for new retailers via outbound cold calls and email campaigns to decision makers. Met quota of on-boarding 2 new vendors per month. Strengthen existing accounts by proactively growing vendor product feed and improving pricing. Followed call and email cadence throughout the entire sales cycle. Demonstrate solution and configure website integration. Senior Sales Producer 02/2015 to 03/2017 Company Name – City , State Consistently surpassed the agency standard of 20 policies per month. Establish a referral network based on loan originators, real estate agents, new/used car and motorsports salesmen and my own personal network. Developed marketing and partnership campaigns using a mix of targeted mailers, telemarketing and email drip campaigns. Followed typical sales procedures on both internet and inbound sales leads. Probed for life and financial service opportunities for all customers. Provided customers with the utmost understanding during a loss and stood as a liaison between the customer and the claims department. Completed all customer service requests in a timely manner. Solved underwriting obstacles for customers and new business. Success Management and Reporting Analyst 12/2012 to 02/2015 Company Name – City , State Documented new reports engine data dictionary and report content. Ran monthly and weekly adoption reports for upper management review. Ran reports and organized data into a presentable document for client meetings. Upload weekly reports to Salesforce.com for companywide viewing. Conducted classroom training on reporting system. Created web help videos. Sales and Operations Support. Worked with minimal supervision on a variety of assignments across several departments. Completed all assignments accurately and ahead of deadlines. Organized SalesForce.com accounts into correct business categories and updated contact information from marketing campaigns. Managed SalesForce.com console and manage outbound calls to business directors and executives. Conducted telephone surveys via outbound calls to customers and industry workers. Created and maintained data for sales demo environment. Managed and assigned training courses for new employees. Research customer data in new markets. Sales Development Representative 09/2017 to Current Company Name – City , State Maintain positive energy on the sales floor. Achieved 160% of monthly quota and grew sales to $90K during Q1, earning title as top SDR globally in revenue and demos generated Q1 2018. Completed 130+ daily cold calls, with an average of 2.5 hours talk time. Increased KPI's 2 fold month to month during first 90 days of employment. Participate in all training and continuing education opportunities offered by management. Business Development & Success Management 11/2012 to 02/2015 Company Name – City , State Managed SalesForce.com console and prospected via outbound calls to business directors and executives.
• Conducted telephone surveys via outbound calls to customers and industry workers.
• Created and maintained data for sales demo environment.
• Managed and assigned training courses for new employees.
• Research customer data in new markets.
• Documented new reports engine data dictionary and report content.
• Ran monthly and weekly adoption reports for upper management review.
• Organized data from Birst reporting into a presentable document for client meetings.
• Upload weekly reports to Salesforce.com for companywide viewing.
• Conducted classroom training on reporting system.
• Created web help videos. Interests Assistant Coach, Cherokee Youth Lacrosse, 2013
Member, Sigma Alpha Epsilon Fraternity, 2009
Morehead State University, Football Team, 2008 Education Bachelors : December 2017 KENNESAW STATE UNIVERSITY, Coles College of Business -
City ,
State Ph.D. : Professional Sales 113 credit hours earned - Expected 2019 KENNESAW STATE UNIVERSITY, Coles College of Business -
City ,
State Skills agency, com, content, CPR, client, customer service, data dictionary, email, financial, marketing, meetings, MS Office Suite, network, policies, pricing, real estate, reporting, Research, Sales, supervision, surveys, telemarketing, telephone, underwriting, website Additional Information ACTIVITIES: Assistant Coach, Cherokee Youth Lacrosse, 2013
Member, Sigma Alpha Epsilon Fraternity, 2009
Morehead State University, Football Team, 2008 | BUSINESS-DEVELOPMENT |
FULL TIME STUDENT/INTERN Summary Tank Platoon Sergeant with twenty-four years of dedicated military service with the U.S. Army; two years' experience as a qualified trainer and instructor at the U.S. Army Armor School; successfully managed diverse groups of employees. My present position has facilitated the learning of the importance of providing timely support and services while managing a multitude of tasks. Assisted in the conduct of program orientations for large and small groups, complete individual mentoring of students, analyzed and synthesized data and information, wrote clear and concise reports, and effectively communicated with the staff, students and many members of a multidisciplinary team. Career supported by a recent completion of a Bachelors' Degree in Social Work. Team Building Personnel Management Inventory/Supply Management Time Management Training Evaluation Safety/Risk Management Inner-agency Coordination Training and Development Policy Implementation Needs Assessment Curriculum Development Organization/Communication Research/Analysis Microsoft Word, Power Point, Excel Accomplishments Graduated with Honors with a 3.69 GPA from the University of Louisville with a Bachelor's Degree in Social Work. Completed 560 hours of Social Work Practicum Internship with the Fort Knox Warrior Transition Center. BSW Cum Laude - 2015 Bronze Star/Meritorious Service Medal (2)/ARCOM (11)/AAM (7)/Overseas Service Medal (4)/National Defense (2)/NCO Professional Development Ribbon (4)/Southwest Asia Service Medal/Liberation of Kuwait/Defense of Saudi Arabia/Operation Iraqi Freedom/Korean National Defense Ribbon/Army Service Ribbon Experience Full Time Student/Intern Jan 2013 to Jan 2015 Company Name Graduated with Honors with a 3.69 GPA from the University of Louisville with a Bachelor's Degree in Social Work. Completed 560 hours of Social Work Practicum Internship with the Fort Knox Warrior Transition Center. Associate of Arts Degree Conferred May 2011 to Dec 2012 Company Name Instructor/Writer AOBC Jan 2009 to Jan 2011 Company Name － City , State Primary instructor with an Army Training Program for the Active Component (AC) and Reserve Component (RC) on virtual simulations for Convoy Operations, anti-Ambush procedures, and additional training scenarios. Trained and evaluated the organizational effectiveness of units using virtual or constructive simulations. Planned and conducted training exercises in support of Army National Guard and Reserve Component units preparing for movement overseas. Made recommendations for training support package development change, additions and deletions based on new guidance and policy. Designed, developed, proofed and implemented constructive simulation training exercises. Advised organization managers, supervisors and instructors on the methodology and instrumental procedures needed for training and evaluations. Developed, evaluated, and analyzed written and oral performance diagnostic evaluations, conducted counseling and remedial instruction. Planned, coordinated, and supervised the daily activities of five staff members supervising a personnel holding organization of over 120 personnel. Supervised operations, and liaison activities; wrote routine and special reports, commendations, and operations plans. Prepared and edited training plans and coordinated and implemented training programs; directed on-the-job training. Assisted in briefings, presentations, and presenting instruction to large groups. Provided formal and informal counseling to individuals and groups; maintained computerized data file on past and future planned activities; provided daily briefing to staff members; and maintains computerized personnel data files, job evaluations, and awards. Provided professional training sessions to over 260 junior level managers (Armor and Cavalry officers); coordinated inter-agency usage of various training aids and facilities. Ensured lesson plans, training materials, and equipment required for training were present, current, and operational to teach assigned units of instruction. Education BSW , Social Work 2015 University of Louisville University of Louisville BSW Cum Laude - 2015 Associate Arts , Under Graduate Studies 2012 Central Texas College Central Texas College Associate Arts - 2012 Presentations Planned, coordinated, and supervised the daily activities of five staff members responsible for over 120 personnel. Supervised operations, and liaison activities; wrote routine and special reports, commendations, and operations plans. Prepared and edited training plans and coordinated and implemented training programs; directed on-the-job training. Assisted in briefings, presentations, and demonstrations presenting instruction to small and large groups of service members and their families. Skills Training, Operations, Instructor, Simulation, Liaison, Training Programs, Case Management, Armor, Instructional Training, Testing, Associate, Excel, Inventory, Mentoring, Microsoft Word, Needs Assessment, Personnel Management, Risk Management, Team Building, Time Management, Trading, Word | ARTS |
SOFTLINES MANAGER Summary Experienced Retail Sales Manager, known for hiring and training solid, long-term staff, adept at problem solving, who posses a strong background in Visual Merchandising. Visual Merchandise Experience Softlines Manager March 2011 to Current Company Name － City , State Managed the Sales performance of the Footwear and Apparel associates to meet sales and margin goals. Implemented game plans in the Apparel and Footwear Departments to maximize sales. Interviewed, hired, and trained essential staff. Granted title of "Store Human Resource Adviser" to issue appropriate counceling to all store associates. Apparel Sales Leader December 2006 to March 2011 Company Name － City , State Assisted the store management team with general supervision in the store in accordance with company policies and procedures. Implemented merchandise presentation standards and signage of the apparel department to meet company standards. Maximized profits by supporting company standards of selling and customer service. Educated new staff on merchandising and selling standards of Dick's Sporting Goods. Nike Brand Coordinator October 2005 to December 2006 Company Name － City , State Encompassed the Nike brand image, ensuring the highest standards of visual presentation at all times. Introduced new product lines by highlighting features and benefits. Coached and inspired store associates to maintain the Nike retail presence. Increased profitability of sales on an average of 4% yearly. Education High School Diploma : General Studies , 2000 Mount Everett Regional High School － City , State , USA Professional Recognitions Shrink Defender of the Month August 2008, July 2009, December 2010, February 2011, April 2014 Enforcing company policies and procedures to ensure the protection of company assets. Skills Master at executing and enhancing Game-plans Proficient in opening and closing store procedures, including cash office execution. | APPAREL |
TAX ACCOUNTANT Professional Summary Skills QuickBooks, CCH ATX, Microsoft Office Suite account reconciliation, accounting, administrative, bookkeeping, C, CA, consulting, contracts, credit, client, clients, documentation, filing, financial analysis, forms, funds, general ledger, MA, Mandarin, marketing, Excel, Microsoft Office Suite, payroll, QuickBooks, real estate, reporting, sales, tax compliance, tax, taxes, tax returns, telemarketing, venture capital Work History Tax Accountant , 01/2016 to Current Company Name – City , State Prepared and reviewed hundreds of federal and multi-state tax returns for Individuals, Partnerships, LLCs, S
Corporations, and C Corporations (1040/1040NR/1120/1120S/1065, AZ/ CA/ DE/ FL/ IL/ MA/ MN / NY/ WI state
filing)
Conducted consulting services for clients regarding their filing status and related tax issues
Conducted foreign tax compliance, including foreign withholding taxes and foreign tax credit (Form 1042S /Form
5471 /Form 5472)
Provided comprehensive bookkeeping and accounting services for multiple clients in various industries
(manufacture, real estate, venture capital, hospitality industry, etc.)
Managed general ledger transaction and reporting and performed account reconciliation
Provided financial analysis for clients and assisted with documentation for annual audit
Completed payroll, payroll tax deposits, payroll tax returns and 1099/W2 forms
Prepared and filed monthly and quarterly sales and use tax deposit and tax returns
Assisted clients to setup business, register federal and state tax information and dissolve business. Intern , 07/2015 to 08/2015 Company Name – City Prepared applications for fund transfers and submitted to headquarter to ensure the circulation of funds
Collected and sent contracts and invoices to banks
Created Excel reports and updated the data for reconciliation. Wholesale Banking Intern , 05/2014 to 08/2014 Company Name – City Organized marketing campaign to develop client relationship and complete business transactions
Assisted client relationship manager with daily administrative work
Conducted telemarketing and social media marketing to attract potential clients. Education Master of Professional Accountancy : 06/2016 University of California Bachelor of Science : Accounting, Economics , 05/2015 The Pennsylvania State University, University Park Work History Tax Accountant , 01/2016 to Current Company Name – City , State Prepared and reviewed hundreds of federal and multi-state tax returns for Individuals, Partnerships, LLCs, S
Corporations, and C Corporations (1040/1040NR/1120/1120S/1065, AZ/ CA/ DE/ FL/ IL/ MA/ MN / NY/ WI state
filing)
Conducted consulting services for clients regarding their filing status and related tax issues
Conducted foreign tax compliance, including foreign withholding taxes and foreign tax credit (Form 1042S /Form
5471 /Form 5472)
Provided comprehensive bookkeeping and accounting services for multiple clients in various industries
(manufacture, real estate, venture capital, hospitality industry, etc.)
Managed general ledger transaction and reporting and performed account reconciliation
Provided financial analysis for clients and assisted with documentation for annual audit
Completed payroll, payroll tax deposits, payroll tax returns and 1099/W2 forms
Prepared and filed monthly and quarterly sales and use tax deposit and tax returns
Assisted clients to setup business, register federal and state tax information and dissolve business. Intern , 07/2015 to 08/2015 Company Name – City Prepared applications for fund transfers and submitted to headquarter to ensure the circulation of funds
Collected and sent contracts and invoices to banks
Created Excel reports and updated the data for reconciliation. Wholesale Banking Intern , 05/2014 to 08/2014 Company Name – City Organized marketing campaign to develop client relationship and complete business transactions
Assisted client relationship manager with daily administrative work
Conducted telemarketing and social media marketing to attract potential clients. Affiliations Self-motivated tax accountant with more than 3 years of experiences in tax filing for individuals, pass-through entities
and corporations. Prepared and reviewed hundreds of tax returns. Provided comprehensive accounting service for 20
ongoing clients. Receive all 5-star reviews from clients. Interests LEADERSHIP & VOLUNTEER
, Pennsylvania State University Chinese Students and Scholars Association April 2013 - April 2014
Recreation and Sports Department Coordinator
Planned and organized basketball matches and recreation events every semester
Composed proposals for activities, coordinated and communicated with other departments
Organized and supported 16 university team leagues, comprised of three hundred people Languages Fluent in Mandarin Skills QuickBooks, CCH ATX, Microsoft Office Suite, account reconciliation, accounting, administrative, bookkeeping, C, CA, consulting, contracts, credit, client, clients, documentation, filing, financial analysis, forms, funds, general ledger, MA, Mandarin, marketing, Excel, Microsoft Office Suite, payroll, QuickBooks, real estate, reporting, sales, tax compliance, tax, taxes, tax returns, telemarketing, venture capital | BANKING |
GUEST LECTURER Accomplishments Heart Zones Level 1 Personal Trainer Galter LifeCenter 2005 - Current DIANA DIMAS PAGE !2 North Park University 2011 Current Group Exercise Instructor Certifications: BOSU, Schwinn Cycling, Group Power, Group Step, Group Active, Group Core, Group Ride, R30, Group Groove, Shockwave, Arthritis Chair, Matter of Balnce Galter LifeCenter 2005 - Current North Park Univeristy 2013 Current PUBLICATIONS AND PAPERS Building your Personal Fitness Strategy" Galter LifeCenter Member Newsletter 2010. Experience Guest Lecturer Company Name Strength and Conditioning 2013, 2014 Personal Health 2014 Guest Speaker: Introduction to Sports Management. Fitness Supervisor January 2014 Galter LifeCenter 2010 Current Responsible for supervising and/or performing the day to day functions of the Fitness Specialists, Fitness Coaches, Interns, Fitness Consults and overall safety on the fitness floor. Hire, train, and evaluate fitness specialists and interns, compile and report outcome metrics, and monitor quality in all fitness testing aspects. Fundamental Fitness Instructor Galter LifeCenter. Instructor: Teach the fundamentals of exercise and fitness. principles to beginner exercisers and adults with chronic. diseases. Personal Trainer January 2011 to Current Education M.A : Physical Education , 1 2011 North Park University Physical Education B.A : Psychology and Sports Medicine Fitness Management , 1 2003 North Park University Psychology and Sports Medicine Fitness Management Languages English
Spanish speak fluently and read/write with basic competence Skills basic, Council, English, Instructor, LANGUAGES, Speaker, quality, read, safety, Spanish, supervising Professional Affiliations ACE Certified Personal Trainer since 2005 | FITNESS |
AVIATION TECHNICIAN Summary I have grown up with a maintenance background having always worked on my own vehicles and equipment. I started my professional career in automotive as a lube technician, I quickly was moved into a technician role and was factory trained on Mitsubishi automobiles. Once completing the Aviation Maintenance Technician Airframe and Powerplant licenses, I started working for SkyWest Airlines and was trained on maintaining commuter aircraft. At this time I completed an Associates of applied science in aviation technology. I have always been interested in working professionally on helicopters and got the opportunity to work on EMS helicopters for Air Methods. Air Methods provided me with factory training on Bell Helicopters and Airbus Helicopters among other training opportunities. Highlights Dedicated worker Driven individual Works well in group situations Willing and able to lead or train others Thorough troubleshooting Problem solving Knowledge of aircraft systems is in high regard Caring individual Accomplishments Received Salt Lake Community College presidents award four times and graduated from Salt Lake Community College with an Associates degree in Aviation Technology received high honors GPA 3.89. Received 2nd place in skills USA state competition for Aviation. Experience Aviation Technician 10/2007 to Current Company Name City , State Perform aircraft maintenance, preventative maintenance, repairs, and alterations. Research schedule inspections, and parts on BK117-C2, Bell 206, Bell 407, Bell 430, and Pilatus PC-12. Base mechanic and single mechanic on BK117-C2 at the main receiving facility Aviation Technician 08/2006 to 01/2007 Company Name City , State Performed aircraft maintenance, aircraft alterations, and aircraft repairs. Gained training on all systems for Embraer Brasilia, Bombardier CRJ-200 series, CRJ-700 series, and CRJ-900 series aircraft. Worked in maintenance teams Performed line maintenance at the gate Automotive Technician 09/2004 to 01/2006 Company Name City , State Automotive diagnosis and repair on Mitsubishi and Other brands of new and used cars. Auto computer reprogramming and computer scanning. Automotive Technician 06/2003 to 01/2004 Company Name City , State Automotive diagnosis and repair on Mitsubishi and Other brands of new and used cars. Education Select One : Turbomeca Arriel 1 Line 1 and 2 maintenance course 2013 Turbomeca training center City , State , USA Completed Turbomeca Arriel 1 Line 1 and 2 maintenance course conducted by Turbomeca Training center. Model EC145 (BK117 C2) Airframe Field Maintenance 2012 American Eurocopter training center City , State , USA Completed Model EC145 (BK117 C2) Airframe Field Maintenance Course conducted by American Eurocopter training center. Select One : Bell model 407 Electrical Maintenance Training 2011 Bell Helicopter Training Academy City , State , USA Completed Model 407 Electrical Maintenance Training Course conducted by Bell Helicopter Training Academy. Select One : Rolls-Royce model 250 series IV FADEC training 2010 Rolls-Royce City , State , USA Completed Rolls-Royce model 250 series IV FADEC training provided by Rolls-Royce Regional Manager Greg Houston. Select One : Human factors in maintenance 2010 Grey Owl aviation consultants City , State , USA Completed Human factors in maintenance phase 1 conducted by Grey Owl. Select One : Bell model 407 Field Maintenance Training Course 2007 Bell Helicopter Training Academy City , State , USA Completed Model 407 Field Maintenance Training Course conducted by Bell Helicopter Training Academy. Select One : Level 1 Dye Penetrate Inspection 2006 Skywest Airlines City , State , USA Completed Level 1 Dye Penetrate Inspection, Completed advanced systems training on all models of aircraft. Associate of Science : Aviation Technology 2007 Salt Lake Community College City , State , USA Completed aviation maintenance training and received Airframe and Powerplant licenses Competed in skills USA finished 2nd in state for Aviation ------------------------------------------------ : Automotive training 2003 Barber Brothers Mitsubishi City , State , USA GPA: Graduated with honors, Competed in Automotive competitions
Awards received Graduated from high school with honors. Received presidents list four times at Salt Lake Community College. Received 2nd place in skills USA state competition for aviation GPA: 3.89 Mitsubishi MUT II scan tool training, MUT III scan tool training, Mitsubishi New Model training, Mitsubishi MEDIC scan tool Training High School Diploma : General studies 2003 Woods Cross High School City , State , USA Graduated with honors Competed in Automotive competitions Skills Aviation systems troubleshooting Electrical troubleshooting Computer and IT systems repair capable Automotive diagnosis and repair | AVIATION |
SALES Summary Passionate Marketing Manager leveraging expertise program management, sales enablement, and brand awareness to deliver lucrative results for rapid-growth corporations. Identifies long-term opportunities to produce high-impact ROI and increase customer outreach with cost-centric solutions. Highlights Strategic Campaign Management ●Lead Generation Marketing Communications ● Partner Programs Program & Project Management Sales Enablement Email, Web, & Print Content Account Management Experience Sales November 2014 to Current Company Name － City , State Maintaine knowledge of current menu items, ingredients and preparation methods. Deliver exceptional service by greeting and serving guests in a timely, friendly manner. Suggest additional items to guests to increase restaurant sales. Skillfully anticipate and address guests service needs. Effectively communicate with kitchen staff regarding guest allergies, dietary needs and other special requests. Marketing Manager (Contract) April 2012 to November 2014 Company Name － City , State ●Create, deliver, and optimize marketing materials including; data sheets, website, and other collateral. ● Develop messaging that is supportive of and consistent with marketing strategies. ● Research competitive products by identifying and evaluating product characteristics, market share, pricing, and advertising while updating and maintaining research database. ● Deliver social media campaigns via Hubspot to LinkedIn, Twitter, Facebook, Spiceworks and email. ● Manage event logistics for tradeshows, conferences and sales meetings to meet budget requirements. ● Proactively work with vendors to process expenditure requests and approvals. ● Develop marketing communications campaigns and project management of activities. ● Manage delivery of press releases, media relations content, case studies, white papers, executive bios, corporate newsletter content, and social media content. ● Created a strategic demand generation plan targeting various industries; Healthcare, Public Safety, Utilities, Retail, Manufacturing, Construction and other market segments. Developed strategies for digital marketing campaigns including; SEM, Google Ads and Ad-words, content syndication, blogging, webinars and email campaigns to generate opportunities for sales. Managed marketing automation systems to support campaign execution (Microsoft CRM Dynamics, TreeHouse, and Google Analytics) and measure effectiveness of each campaign to drive ongoing investment decisions. ● Measured demand generation performance against revenue goals and effectively delivered reporting metrics to marketing and sales leadership to ensure all lead scoring and nurture programs are continually optimized. ● Collaborate with multiple stakeholders including: Global Managers, Channel Marketing, Marketing Ops, Sales, and Product Marketing to analyze sales objectives, sales qualified leads (SQL) and improve demand creation strategies. ● Managed team responsible for graphics, analytics, web maintenance, email marketing, lead nurturing, creative services and webinars. ● Managed and negotiated with all vendors and co-manage a 1.5 million dollar marketing budget for the company. Outbound Marketing Manager January 2011 to March 2012 Company Name － City , State ●Successfully launched Juniper OEM go-to-market (GTM) plans that expanded the end to end solution of Dell's networking portfolio. ● Created marketing communication plans and implemented procedures to streamline processes to ensure close coordination of parties involved for each product launch, including departments working in silos. ● Devised a product launch tracking system for specific product lines and administered effective collaboration with core launch team. Facilitated weekly meetings with Juniper and Dell core staff to ensure smooth flow of communication across all business units by monitoring and reporting delays and issues to senior staff. ● Executed editorial strategy and content of Dell's Networking Communications, which included newsletters, SharePoint networking collaboration website, product sales training, and internal marketing campaigns. Marketing Programs Manager February 2008 to December 2011 Company Name － City , State ●Partnered with global managers in executing strategic campaigns and provided sales teams with product messaging and value propositions. ● Administered channel partner activities including; editorial calendar, web pages, email and quarterly newsletters. ● Managed all in-house product sales training videos by applying adeptness and experience in Saba LMS and Camtasia VOD system; including all recording, edition, HTML pages and uploading to training site. ● Efficiently managed events, logistics, invitations, registrations, website, vendors, budgets, surveys, and event metrics. ● Delivered monthly announcements to more than 5,000 Ericsson employees, partners, and updates to website. ● Developed and implemented automated systems for various databases and logistics that optimized the distribution list from 1,200 to 5,300 within six months while minimizing manual labor and margin of error. ● Successfully developed and managed a pod-casting program titled "IP Talk Radio" that generated company wide attention from all levels of Ericsson and increased website traffic by 65% in one quarter. ● Built and managed portfolio of marketing initiatives including KPIs, budgeting, campaign tracking and analysis using Salesforce.com and Marketo. ● Managed online metrics for the internal website and raised awareness by 209% to 5,500 Ericsson employees. Marketing Consultant March 2002 to January 2008 Company Name － City , State ●Managed internal and external web content, web development, ecommerce payment gateways, and Content Management Systems (CMS) for 80% of my clients. ● Created strategic marketing plans for go-to-market campaigns, focusing on Google Ad and Adwords. ● Conducted market analysis to better focus marketing tactics on the proper target market; thus, expanding market awareness and increasing online sales by 35% within three months. ● Produced various marketing materials for products and services, such as video testimonials, case studies, advertisements, brochures, newsletters, email campaigns, and partner programs. Program Manager January 2000 to January 2002 Company Name － City , State Affiliate Marketing Manager, Nationwide Territory January 1998 to January 2000 Company Name － City , State Channel Sales Account Manager, North-West Territory January 1995 to January 1998 Company Name － City , State Education Bachelor of Science : Marketing , 1994 California State University Northridge － City , State , US Skills MS Office Suite (Word, Excel, Outlook, PowerPoint), SharePoint, Visio, LMS, Centra, Digital Marketing, MailChimp, Webtrends, TreeHouse PRM, MS Dynamics, Salesforce.com, Hubspot, Marketo, Vertical Response, Photoshop, Dreamweaver, TeamSite CMS, Citrix, Social Media; LinkedIn, Facebook, and Twitter | SALES |
SALES REPRESENTATIVE Highlights Business Tools: SAAS, Microsoft Access, Excel, Word, Power Point, InDesign, Adobe Photoshop, Salesforce, Quicken Experience 03/2014 to Current Sales Representative Company Name － City , State Responsible for the day-to-day relationship management of over 40 unique clients regarding planning, production, marketing, sales and distribution of Josten's yearbook program. Key priorities include maintaining current account volume of over 700k and developing new business from potential prospects. Project manage the life cycle of customers yearbook program, including idea generation, production deadlines, marketing campaigns, pricing structures, budget responsibilities, shipping schedules, sales goals and distribution. Utilize salesforce to log customer communication and update targeted new business pipeline. Develop partnerships and grow Josten's market share by leading effectively as the trusted main point of contact with school administration, school organizations, teachers, students, coaches and parents. Support school missions by implementing educational programs surrounding school pride, anti-bullying, student-teacher recognition and commitments to achievement. Doubled new account volume growth YoY when compared to previous rep performance in same timeframe. Currently at 50% to goal for 2017 new business. 08/2012 to 03/2014 Digital Media Sales Representative Company Name － City , State Responsible for the day-to-day relationship management of over 60 unique clients regarding online advertising for our dealer partners. Key priorities include servicing current accounts and developing new business from potential prospects. Convert prospective dealer principals to clients by selling Cars.com online ad packages/ancillary products. Analyze and consult dealer principals on best way to allocate their advertising budget through a competitive SEO/paid search/traditional print/broadcast media analyses to identify opportunity. Coach dealerships on best practices during sales interactions Conducted monthly marketing reviews with dealer partners on audience conversion rates. Consulted with dealer partners on best practices to improve click through rates. Negotiated largest individual sale to date for Cars.com Philadelphia (May 2013). Presidents Club-Exceeded 2013 sales goal by 228% Awarded Top Digital Media Representative for new volume growth(2013) Awarded Top Cars 360 net unit sales certificate of Achievement (2013). 08/2011 to 08/2012 Senior Sales Coordinator Company Name － City , State Responsible for the day-to-day relationship management of over 20 unique clients regarding polypropylene accounts. Key priorities include management of daily communication between supply chain, account managers, transportation, accounting, and compliance departments solving a wide variety of ad-hoc requests. Appointment by upper management to handle "Strategic National Accounts" - the largest and most profitable Braskem accounts requiring an elevated and special course of interaction and attention. Critical analysis of customer purchase orders, ensuring accuracy and alignment with forecasting of client's previously projected needs as well as adjusting future forecasts. Forecasting client requirements, such as production schedules, future customer POs, and inventory reports. Analyzing the data and providing recommended solutions to the client on a month-to-month basis. Developed a bi-monthly account analysis model showcasing customers forecasts against orders booked, validating variances to ensure accurate forecasting. Based on the value recognized by Braskem, this is has been adopted companywide for Braskem NA. Lead analyst in creation of prospecting survey for Braskem's in National Plastics Exposition 2012. 06/2010 to 08/2011 Sales and Marketing Assistant Company Name － City , State Create marketing materials for home sales and assist with open house showings. Assist in the preparation of comparative marketing analysis to obtain new clients. Increase client base by developing relationships with current clients through various online media outlets. Staff new construction sites and assist in developing marketing for new homes. Education May 2010 Bachelor of Science : Marketing International Business SMEAL College of Business, Pennsylvania State University － City , State , Spain GPA: GPA:3.5 Dean's List Member of Alpha Lambda Delta, Honors Academic Club (April 2007 - May 2009) Marketing International Business Skills accounting, Adobe Photoshop, ad, advertising, analyst, broadcast, budget, bi, Coach, com, competitive, conversion, client, clients, educational programs, Forecasting, InDesign, inventory, marketing analysis, marketing, market, marketing materials, Microsoft Access, Excel, Power Point, Word, new construction, POs, pricing, Quicken, relationship management, selling, sales, shipping, Strategic, supply chain, teacher, transportation, unique Additional Information AMCC Academia All-Conference Award (Fall 2006 and 2007)
*Captain of Penn State Altoona Women's Soccer Team (Fall 2007) | DIGITAL-MEDIA |
BRANCH ADMINISTRATOR Objective Obtain a challenging position which will demonstrate and highlight my organizational, customer service, communication, and project management skills. Summary Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.Energetic and reliable Office Manager skilled with working with a diverse group of people. Excellent team-building skills. Motivated personable business professional with a successful track record in the business and retail field. Quickly master new technologies and skills. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports. Flexible and versatile - able to maintain a sense of humor under pressure. Thrive in deadline-driven environments. Highlights Skills Summary ◆ Project Management ◆ Report Preparation ◆ Written Correspondence ◆ General Office Skills ◆ Computer Savvy ◆ Customer Service ◆ Scheduling ◆ Distribution ◆ Communication ◆ Accounting/Bookkeeping ◆ Front-Office Operations ◆ Bi-Lingual Spanish Microsoft Office proficiency Excel spreadsheets Meticulous attention to detail Strong problem solver Self-directed Professional and mature Resourceful Dedicated team player Strong interpersonal skills Proofreading Accomplishments Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.Successfully planned and executed corporate meetings, lunches and special events for groups of employees. Experience Company Name October 2009 to Current Branch Administrator City , State Prepare & process complex reports for managers on a daily basis ensuring to meet tight deadlines. ◆ Diagnose and resolve all inquires from customers and closely working with our sales department. ◆ Invoicing on a timely matter for three branches. Processing service orders daily. ◆ ◆ Company Name August 2005 to July 2009 BILLER/CUSTOMER SERVICE REPRESENTATIVE City , State Accounts payable and receivable as well as account reconciliation. Invoiced all incoming receipts on a timely basis. Process all incoming customer phone orders. Management of all appointments and delivery schedules on calendar. Managed drivers schedules and dispatching assuring they are checked in and accessible. Company Name September 2002 to July 2005 LOGISTICS & CUSTOMER SERVICE COORDINATOR City , State ◆Oversee front-office operations and provide impeccable customer service. Key contact for all vendor requirement assurance. Sales liaison to ensure shipments were executed in timely manner and while assuring quality control. Reviewed all contracts and proposals. Management of all meeting and event logistics and planning. Transmissions of all EDI documents and order processing. Accounting: Invoicing Creation/maintenance of excel spreadsheets for budgeting and inventory purposes. Chargeback's Inventory Management Shipping Management: Assurance of delivery deadlines.Received and distributed faxes and mail in a timely manner.Properly routed agreements, contracts and invoices through the signature process.Managed daily office operations and maintenance of equipment.Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.Verification of vendor specification compliance. Responsible for generating style's and color codes in style master Oversaw call center operations and staff. Highest level of care for resolving customer inquiries/complaints. Expense reporting and tracking for CSC as well as inventory controller for all Ralph Lauren Divisions. Management of all meeting and event logistics and planning Education LINCOLN TECHNICAL SCHOOL 2007 Certification on body Mechanics : Massage Therapist City , State , US LINCOLN TECHNICAL SCHOOL - Edison, NJ Graduated in June 2007 Certified Massage Therapist HUDSON COUNTY COMMUNITY COLLEGE High School Diploma : Liberal Arts City , State , US HUDSON COUNTY COMMUNITY COLLEGE - Jersey City, NJ 1993-1996 Certifications CSC Certified Massage Therapist Languages ◆ Bi-Lingual Spanish Skills Customer Service, Receptionist, Retail Sales, Account Reconciliation, Accounts Payable, Customer Service Representative, Dispatching, Inventory, Logistics, Operations, Accounting, Budgeting, Color Codes, Csc, Customer Inquiries, Customer Service Manager, Edi, Excel, Invoicing, Liaison, Maintenance, Order Processing, Quality Control, Sales, Service Center, Shipping, Transmissions, Accounting/bookkeeping, Bi, Bi-lingual, Bookkeeping, Business Intelligence, Correspondence, Project Management, Retail, Retail Marketing, Scheduling | APPAREL |
DIRECTOR, GLOBAL BUSINESS DEVELOPMENT Summary Scott Kachelek is a sales and business development executive with more than 15 years experience in large commercial and government digital LED lighting projects, immersive cinema technologies, and commercial printing control systems. Key personal traits include: Proactive ... Strives for continual improvement without supervision. Creative ... Thinks of unique ways to solve problems and improve products or processes. Outgoing... Interacts easily with others for lasting business relationships. Analytical... Analyzes the facts in detail and makes a timely decision. Persistent... Sticks with long term projects to see through to completion. Culturally aware... Embraces diversity and is sensitive to similarities/differences. Highlights Cross region international projects Competitive analysis Sales strategy Partner relationships Business process improvement Public presentations Functional Spanish Functional Japanese Accomplishments Key player in growing a business from $25 million sales to $150 million. Maintained 50% integral gross margin on product portfolio in spite of severe competition. Managed a cross functional team of 5 professionals and worked across 33 international sales organizations. Traveled to and conducted business in more than 30 countries. Sold and managed projects up to $6 million value. Developed and supported over 20 value added resellers. Experience Director, Global Business Development 06/2015 to Current Company Name City , State
Built a go to market sales strategy from the ground up focusing
on OEM partners, sales agents, industry associations, academic
institutions, national end user accounts, and independent cinemas.
Built value proposition for end user sales including usage cases,
revenue generators, and return on investment.
Prepared sales presentations and product demos for
entertainment industry executives.
Researched industry trends in cinema entertainment and provided
feedback to product management to improve product positioning.
Collaborated on technical and sales proposals for global pilot
sites to prove the value of new technology to the market.
Developed bank financing program for purchases and leases.
Advised internal stakeholders on business opportunities in their
region and worked together to include multiple product portfolios in a single sale. Director, International Sales 09/2007 to 06/2015 Company Name City , State
Created global sales plan per international market (33 total) to focus resources
on new product introductions, first of their kind lighting
applications, accurate project forecasting, and sales analytics reviews
(margin trends, currency fluctuations, and cost of non quality).
Built specifier (lighting designer, architect) relationships and
project sales funnel through one on one meetings, industry
presentations, and trade show attendance.
Built value added partner relationships leading to increased sales
through annual business strategy reviews, joint project
management, joint end user sales meetings, tours of global
reference projects, and technical, sales, and design related
training.
Worked closely with supply chain teams to plan production to
meet current project timelines, forecast future demand, and
reduce product costs to improve product margins. Manager, International Inside Sales 09/2002 to 09/2007 Company Name City , State
Recommended pricing strategies to win business.
Assisted marketing with trade show booth construction.
Managed credit approvals to release orders on
prepay, credit, or letter of credit. Helped to collect past due invoices.
Advised partners on product selection for specific projects to
meet budget and project design goals. Sales Coordinator 01/1997 to 03/2002 Company Name City , State Acted as a liaison between head office in U.S. and branch office
in Japan to highlight staff and customer concerns.
Attended trade shows to answer product specific questions from
the market.
Researched and developed web conferencing system for
worldwide customer training to improve communication and Reduce travel costs. Produced general marketing materials including videos, presentations, brochures. Portfolio Bosphorus Bridge, Turkey ; Vegas Mall, Russia ; Torre Colpatria, Colombia ; Maracana Stadium World Cup, Brazil ; DTI Cinema, USA ; Marks and Spencer Stores, U.K .; Allianz Arena, Germany ; Meydan Bridge, U.A.E .; Galaxy Casino, Macau ; Ghent Stadium, Belgium ; Olympics, Brazil; Kingdom centre, Saudi Arabia ; Kohinoor Tower, India; Intercontinental , UAE; Aspire Tower , Qatar ; Nabana theme park, Japan ; Matsuya Ginza, Japan ; Montparnasse, France Education Bachelor of Science : International business 1994 University of Minnesota, Carlson School of Management City , State , USA Minors in Spanish, Japanese, and East Asian studies | BUSINESS-DEVELOPMENT |
8TH GRADE LANGUAGE ARTS TEACHER Summary Teacher with excellent communication skills. Organized and driven with the innate ability to stay on task. Uses effective and efficient methods of teaching while focusing on the individual needs of each student. Seeking a position that will be both challenging and fulfilling. Highlights Lesson planning expertise Academic performance evaluations IEP familiarity 504 familiarity Behavioral disorders knowledge Certified Student Teacher Trainer Tutoring experience MS Office proficient Standardized testing Google Drive familiarity Accomplishments Achieved high growth on 2013-2014 school year End of Grade Assessment for Reading. Chosen to be an assessment creator for the North Learning Community in Charlotte Mecklenburg Schools, based on high growth for 2013-2014 End of Grade assessment scores. Helped more than 75% students reach their Individual Education Program goals. Chaperoned the 8th grade trip to The Outer Banks with 120 students. Education 2013 Teaching Middle Grades Language Arts University of North Carolina at Charlotte － City , State , U.S. 2011 Bachelor of Arts : English University of North Carolina at Charlotte － City , State , U.S. English Major Journalism/Sociology Minor Teaching Experience 04/2013 to Current 8th Grade Language Arts Teacher Company Name － City , State Attend professional development, communications with parents, assessments of students, and staff meetings. Teach high level Talent Development Students English 1 level course work. Lead 8th grade ELA Professional Learning Community Establish and maintain positive relationships with students, parents, and colleagues Teach students that are academically struggling and in need of a small classroom setting for successful development. 10/2013 to 05/2016 6th/8th Grade Language Arts Tutor Company Name － City , State Provided students with an academically enriched opportunity that addresses core skills for mastery level performance. Helped bridge the academic gap documented by school assessments. Enhanced student skill and overall academic success at Ridge Road. Professional Leadership 10/2015 to Current Advisor Company Name － City , State Create an outlet and social transitional aid for Ridge Road's 8th Grade ladies, heading to high school. Cover common issues that the young ladies face daily such as; health, fitness, daily troubles, social media, self advocacy, public speaking, and studies. Award participants with awards, scholarships, and gifts from the community sponsors. 08/2015 to Current Company Name － City , State Help to improve lines of communication and to promote a free exchange of ideas to facilitate the educational process in the school buildings. Address issues of common concern in the building, including but not limited to discipline, scheduling, money collection, health and safety, and professional employees doing administrative duties. Submit a quarterly report of all meetings and recommendations to the staff in the building. 08/2015 to Current Teacher Leader Company Name － City , State Facilitate the involvement of the school community in the development of the School Improvement Plan Encourage, support and create opportunities for involvement from parents in the community Contribute to the design of the School Improvement Plan Monitor the effectiveness of the School Improvement Plan Use data as the driving force to create programmatic instructional change Facilitate communication within the Professional Learning Community 08/2015 to Current Advisor Company Name － City , State Work with and through Student Leaders to carry out a phase of their civic education and enhance their leadership skills Serve as a resource person, a leader to all the members of the Student Council Build and develop Student Council Members Leadership skills in areas such as communication, goal setting, team building, time management, group dynamics, diversity, problem solving, and project planning Help to mold attitudes and character of Student Leaders Professional Development. 06/2015 to Current Teacher Leader Company Name － City , State Coordinate the improvement of instruction of the school based on data. Serve in an advisory capacity to the principal/director and support the development and implementation of the School Improvement Plan. Reflect, assess, and plan schools data usage and effectiveness with a focus on student leadership and achievement. Professional Development 04/2014 to 12/2014 CTI Fellow Company Name － City , State Enrolled and participated in one of CTI's eight multidisciplinary seminars (Visual Storytelling in Young Adult and Children's Literature). Spent the summer reading and researching related curriculum units in which to develop for students. Created curriculum unit to generate learning beyond the classroom. Published curriculum unit to CTI and Yale National Initiative websites (Freedom Schools: Exploring Racism, Tolerance, and Prejudice. 03/2016 RCA Educator Trainee Company Name － City , State Learned ways to increase student engagement, ensure academic rigor, and create a climate and culture that leads to success Observed master teachers in action Engaged in dynamic workshops Discovered how to implement the "Three Pillars of RCA" at my school 05/2014 to 08/2014 Servant Leader Intern Company Name － City , State Attended National Freedom School Training in Tennessee with interns from around the country and in-town training with Freedom School Partners Set-up, maintain and breakdown classroom space Served as energetic Harambee' leaders each day of local program operation Delivered the Integrated Reading Curriculum to a class of ten or more students for 6 weeks during the summer months, *according to the standards developed by the Children's Defense Fund Served as a leader of afternoon activities and other special events; chaperone field trips Maintained health and safety standards & accurate records relating to attendance and first aid Collaborated with the program staff to establish and maintain a positive, supportive and structured environment for the *children entrusted to their care. Skills AP Style, MLA Style, CANVAS, goal setting, health and safety standards, instruction, team building, lesson plans, meeting leader, Microsoft Office, Windows Operating Systems, problem solving, project planning, public speaking, Reading, researching, safety, scheduling, seminars, structured, Teaching, time management, websites, workshops | ARTS |
CAD DESIGNER Summary Personable CAD Designer/Drafter who communicates openly and effectively with all involved, from construction site workers to company CEOs. Successfully sees projects through from initial planning stages to completion.Highly skilled with broad expertise. Successful at anticipating future issues and implementing creative solutions. Highlights Land development planning Erosion and sedimentation control Technical plan execution Civil 3D AutoCAD specialist Water piping design Complex problem solver Advanced critical thinking Strong decision maker Map creation software Topographic studies Surveying Local municipality projects Land use approval process Construction surveying Permit applications Inland Empire regional knowledge Highly accurate Independent worker Experience CAD DESIGNER 01/2002 to 01/2003 Company Name City , State Prepared standard engineering computations, surveys and designs.Produced and issued precise technical specifications and data sheets.Controlled budget and established company efficiency policies to maximize profits.Surveyed project sites to establish reference points to guide construction.Monitor construction site progress and managed issues that arose. CAD DESIGNER 01/2003 to 01/2004 Company Name City , State Prepared standard engineering computations, surveys and designs.Produced and issued precise technical specifications and data sheets.Controlled budget and established company efficiency policies to maximize profits. SURVEY TECH 01/2004 to 01/2007 Company Name City , State Prepared standard engineering computations, surveys and designs.Produced and issued precise technical specifications and data sheets.Controlled budget and established company efficiency policies to maximize profits.Surveyed project sites to establish reference points to guide construction.Monitor construction site progress and managed issues that arose. CAD DESIGNER 01/2007 to 02/2008 Company Name City , State Prepared standard engineering computations, surveys and designs.Produced and issued precise technical specifications and data sheets.Advised the project manager regarding construction material costs and quantity calculations.Implemented complex design software and drawing tools to plan and design transportation and hydraulic systems. CAD DRAFTER 05/2008 to 06/2008 Company Name City , State Drafted detailed drawings of structures, specifying dimensions and materials needed.Reported on status of design process and cost analysis to project manager.Collaborated with builders to see that construction was in line with drawings and designs. MARKETING REP 07/2008 to 02/2009 Company Name City , State Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.Processed applications, payments, corrections, endorsements and cancellations.Called warm leads each week to expand client base.Promoted agency products to customers in person, on the telephone and in writing.Prepared necessary paperwork to process insurance sales and renewals. MARKETING REP 02/2009 to 04/2009 Company Name City , State Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.Processed applications, payments, corrections, endorsements and cancellations.Called warm leads each week to expand client base.Promoted agency products to customers in person, on the telephone and in writing. MARKETING REP 04/2009 to 06/2011 Company Name City , State Promoted agency products to customers in person, on the telephone and in writing.Processed applications, payments, corrections, endorsements and cancellations.Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage. MARKETING REP 01/2011 to 02/2012 Company Name City , State Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.Processed applications, payments, corrections, endorsements and cancellations.Called warm leads each week to expand client base. DEPARTMENT SUPERVISOR 03/2012 to 05/2014 Company Name City , State Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Determined staff promotions and demotions, and terminated employees when necessary.Fulfilled customer shipping needs using UPS and USPS methods.Completed weekly schedules according to payroll policies.Maintained daily record of all transactions.Worked closely with the district manager to formulate and build the store brand.Contributed to merchandising ideas at team sale meetings. CAD DESIGNER 05/2014 to 06/2015 Company Name City , State Prepared standard engineering computations, surveys and designs.Produced and issued precise technical specifications and data sheets.Controlled budget and established company efficiency policies to maximize profits.Surveyed project sites to establish reference points to guide construction.Monitor construction site progress and managed issues that arose. Education High School Diploma : GENERAL EDUCATION 1995 CANYON SPRINGS HIGH SCHOOL City , State , USA Academic Achievement Award in Art Captain of the basketball team Art Mt San Jacinto Community College City , State , USA Skills Civil 3D, AutoCAD, Civil Engineering Drafting, Office Skills, Coaching, Customer Service, Documentation, Leadership, Marketing, Problem Solving, Relationship Building, Self-Starter, Sorting, Troubleshooting | DESIGNER |
INVESTMENT BANKING SUMMER ANALYST Summary of Skills Microsoft Office, public speaking, proficient in Spanish Professional Experience 07/2015 Investment Banking Summer Analyst Company Name － State Built discounted cash flow and leveraged buyout financial models to obtain implied valuations of TMT companies Presented a case study on Evertec, a payments processing company, including potential M&A opportunities to senior members of TMT group Select Transaction Experience Sale of Ascensus, Inc. to Genstar Capital and Aquiline Capital Partners Aided in creation of Investor Presentation materials and due diligence Potential sale of large media company to sponsors groups for ~$3 billion Assisted in financial modeling for levered transaction Prepared comparable company analysis examining precedent transactions and similar opportunities Potential global expansion of private, U.S. based sports entertainment company Created pitch presentation for client meetings Compiled extensive market research and provided broad analysis on emerging trends in global sports and media industries. 07/2014 Intern Company Name － State Evaluated prospective equity investments for the team. Analyzed potential asset allocation scenarios for high net worth clients. 07/2013 Intern Company Name － State Generated leads of potential high net worth clients on both a corporate and private level. Aided in evaluating financial reports and constructing portfolio changes. Education May 2016 Financial Accounting, Microeconomics, Macroeconomics, Inside Hedge Funds,
Urban Economics, Multivariable Calculus, Creative Entrepreneurship : Psychology Economics Markets and Management Duke University － City , State Psychology Economics Markets and Management Graduated Cum Laude 3.8 Dean's List: Spring 2013, Fall 2013, Spring 2015, Fall 2015, Spring 2016
*GMAT Score: 740 Fall 2014 Universitat Autónoma de Barcelona － City Spain Strategic Behavior in Business, Cross Cultural Management, Business Ethics, Intercultural Interactions June 2012 Rye Country Day School － State 4.35 SAT: Math: 800, Critical Reading: 720, Writing 730 Interests Sigma Nu Fraternity, Philanthropy Chair and Inaugural Honor Board Member 2013 - 2016 Oversaw over 1,000 total service hours volunteering and over $5,500 donated to local charities Spearheaded inaugural Cameron Classic Tournament, cultivating long-term relationships with Duke University Hospital and The Monday Life Implemented internal accountability mechanism into chapter operations Face Your Challenges, President 2012 - 2016 Encouraged college students to speak openly and fostered positive mental health Organized fundraising events and mental health workshops Raised over $2,000 to organizations combating depression Autism Speaks, Volunteer 2006 - Present Assisted autistic children to better communication skills and functional independence Team leader for annual NY-Presbyterian Autism Walk Skills Calculus, cash flow, client, clients, due diligence, Economics, equity, financial, Financial Accounting, financial modeling, financial reports, Funds, investments, market research, materials, Math, meetings, Microsoft Office, public speaking, Reading, SAT, proficient in Spanish, Strategic Additional Information LEADERSHIP AND EXTRACURRICULAR ACTIVITIES Sigma Nu Fraternity, Philanthropy Chair and Inaugural Honor Board Member 2013 - 2016 Oversaw over 1,000 total service hours volunteering and over $5,500 donated to local charities Spearheaded inaugural Cameron Classic Tournament, cultivating long-term relationships with Duke University Hospital and The Monday Life Implemented internal accountability mechanism into chapter operations Face Your Challenges, President 2012 - 2016 Encouraged college students to speak openly and fostered positive mental health Organized fundraising events and mental health workshops Raised over $2,000 to organizations combating depression Autism Speaks, Volunteer 2006 - Present Assisted autistic children to better communication skills and functional independence Team leader for annual NY-Presbyterian Autism Walk Interests: NFL Draft, Golf, Airbnb, and reading on a broad variety of topics | BANKING |
SYSTEMS ENGINEERING MANAGER Summary Multifaceted Technical Manager with
a broad spectrum of experience and knowledge excelling at being a conduit
between the technical domain and financial processes. Proficient in numerous
areas from hardware engineering, software engineering and subcontracts
management. Technical Manager for $60M+ in complex software development
including the functional management of 70+ Systems Engineers, Software
Engineers, Test Engineers, Technical Artists and Game Developers. Skills Technical
Management: MS
Project, Agile Software Development, Jira, Handsoft, ePDM, Data Analysis, Customer
Management Systems : Hardware-Software Integration Rational Requisite Pro,
ClearQuest, Visio,DOORS, LEAN/Six Sigma, Safety Engineering, Requirements
Engineering Creation, System Architecture Design: Creo,
Solidworks, ANSYS 14, DFMA, DFA/DFM, AutoCAD, Zemax, Unigraphics, I-deas, Intralink, Windchill
Drafting: Engineering Drawings, GD&T, Tolerances, Bill of
Materials, Cage Codes, ASME Standards, Weld
and Material Callouts Development: C++, JAVA, MathCAD, Matlab, Simulink, Microsoft Visual Studio Clearance:
Active Secret Security Clearance Experience Company Name February 2010 to Current Systems Engineering Manager City , State Technical Program Manager for LCS Game Based Learning Manage
63 Systems Engineers, Software Engineers, Test Engineers, Technical Artists and
Game Developers Responsible
for budget, scope and schedule for $55M worth of training software development Led
the setup of cross-functional team based development resulting in $12M+ cost
savings Championed
the engineering of an enterprise architecture that included a tool suite for
game development that is being used on an enterprise level Technical
point of contact for the US Navy ranging from product design to schedule and budget
reviews Managed
5 subcontractors including budget, scope and schedule for each company Technical Program Manager for Emirates Airlines Game Based
Learning for Cabin Crews Manage
7 Systems Engineers, Software Engineers, Test Engineers, Technical Artists and
Game Developers Piloted
the evolution of a mobile based training platform to serve over 20,000 trainees
on multiple mobile platforms Lead Systems Engineer for LCS Mission Bay Trainer(MBT)
Proposal Led
a cross functional team in the design of over $20M worth of heavy equipment
replicating the Mission Bays of LCS 3 and LCS 4 Designed
multimillion-dollar simulated Launch and Recovery Systems Key
contributor to proposal-pricing and estimating-efforts System Engineer for Littoral Combat Ship(LCS)
Curriculum Proposal Developed
architecture for training courseware for the LCS ships inclusive of 300M of
software development Generated
Learning Objective environment architecture Led
the integration and configuration of sample product demonstrating level 3 IMI
training in a 3D environment Composed
pricing model and technical manpower estimates for LCS curriculum proposal inclusive
of $300M over a 5 year PoP Systems Engineer for M134a Dillon Minigun Simulator Developed
System Design and System Requirements for M134a including 3 large projection
screens, simulated weapon and computing hardware Designed
system simulating the timing of the feeder/delinker Mechanical Engineer for design and production of
Bradley Fighting Vehicle Simulator Received
performance award for opto-mechanical design on the Bradley Simulator Designed
HVAC system to cool display and electronic instruments *by analyzing heat
emitted from electronic instruments and designed cooling system using a
series of fans and heat sinks Designed
precision mounts for optical and visual instruments *Mounts designed were
adjustable while still maintaining durability. Designing of mounts consisted of
stress and strain analysis, material selection, vibration and shock analysis,
and manufacturability analysis. Working with RTV bonding to mounts lenses and
LED/LCD screens. Utilized
elastomeric materials and polyurethane foam for vibration and shock support Designed
mounting system to interface OLED screen and circuit board Adopted
FARO arm to collect data for precision measurements
Company Name March 2009 to February 2010 Co-op City , State Developed
a physics system for damage assessment on a fighter aircraft (MIG-29A)
for fragmentation and blast damage from an air-to-air missile (AIM-120) System
simulated results by calculating penetration from fragmentation damage on the
skin of the aircraft and structural damage from the shockwave of the blast Developed
a six degree of freedom physics model for a C-17 aircraft
Company Name December 2009 to May 2010 Physics Consultant City , State Developed
a physics model of water flow and pressure against human muscle proving water
pressure can cause shearing of female reproductive muscles during watercraft
accidents by calculating the amount of stress on the muscle created by the high
velocity fluid entering the female reproductive system
Languages Bilingual Arabic/English (US Citizen) Education University of Central Florida 2010 Bachelor of Science : Mechanical Engineering City , State University of California, San Diego 2015 Enterprise System Architecture City , State | ENGINEERING |
PRESCHOOL TEACHER Professional Summary Detail-oriented teacher with experience. Demonstrated success in personal and professional settings providing range of document and text translation services. Skills MS Office Interpersonal Communication Planning and Coordination Basic Interpersonal Interpersonal Communication Customer relations Customer satisfaction English Math MS Office Neat Packaging Rapport Safety Sales Selling Teaching Phone Turkish Work History 06/2020 to Current Company Name – City , State Put final products together and efficiently organized items and packaging for shipment. Kept work areas organized, clean and free of hazards, promoting consistent productivity. Increased productivity by 15%. Maintained clean and neat work area to maximize productivity and prevent errors. Preschool Teacher , 08/2019 to Current Company Name – City , State Indiana Math and Science Academy, educating children younger than 5 to help prepare them for school by teaching basic learning concepts, such as numbers, colors, and shapes as well as to develop their social, motor, and language skills. Identified children in need of extra support for emotional, health-related, or developmental concerns and conceived improvement strategies. Implemented hands-on, play-based strategies such as games and crafts for experiential learning. Welcome Desk Representative and Gate Attendant , 01/2019 to 12/2020 Company Name – State Provided follow-through on all calls with confirmations and dissemination of requested information. Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs. Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings. Managed over 50 customer calls per day. Hospitality Desk Representative II , 01/2017 to 12/2020 Company Name – State Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions. Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings. Managed over 50 customers per day. Safe Sitter Instructor , 12/2016 to 12/2020 Company Name – City , State Providing informative class to young teenagers to teach how to safely maintain a safe environment for babysitting, handling tough situations as well as learning how to manage behavior. Increased positive performance from students in order to graduate the program. Managed 12 per students per class. Child Care Aide and Kids Night Out Aid , 09/2013 to 12/2020 Company Name – City , State Encouraged child involvement in classroom experiences and group interaction. Modeled appropriate activities and positive behavior management. Performed as a positive role model, promoting healthy interpersonal behaviors. Managed 20 students per room with another aide. Education Bachelor of Arts : English, Psychology , 05/2021 Indiana University - Purdue University - City , State Latino Studies , 05/2021 Indiana University - Purdue University - City , State Associate of Science : Liberal Arts Ivy Tech Community College Of Indiana - City , State Interests ACCOMPLISHMENTS
, President of Muslims Student Organization at IUPUI
Vice President of Active Minds Chapter at IUPUI
Social Media of Muslim Student Organization at IUPUI Languages Turkish
Native
English
Native / Bilingual | TEACHER |
GROUP FITNESS INSTRUCTOR Executive Summary To obtain a position as an experienced Training and Development professional with strong leadership and relationship-building skills. Core Qualifications Team Building Team Leadership Communication Skills Planning Organizational Skills Professional Experience Group Fitness Instructor March 2014 to April 2014 Company Name An 8 week course getting trained in fitness classes to instruct group exercises for the on campus gym. Assistant November 2011 to June 2013 An Assistant June 2011 to June 2011 Company Name at an after school program called AlphaBEST. Provided children from the grades K-5 a safe and friendly place to be after school hours. Introduced fun and exciting new ways to learn outside of the classroom with student centers and interactive activities. Mentored inner city children in New York City providing them with love and attention. Company Name Served with my sisters in a Christian Sorority serving Texas Tech and our community in Lubbock, TX. Education 06/2012 Centennial High School GPA: GPA: 3.98 Full time student and athlete all four years. GPA: 3.98 5/2013 Collin College Full time student taking my basic courses.
Texas Tech Languages Speak and read basic Spanish Skills basic, Coach, Human Resource, Leadership, read, Spanish, Teaching, Time Management | FITNESS |
BUSINESS DEVELOPMENT MANAGER Summary Entrepreneur and sales professional recognized by the Prince George's Chamber of Commerce and non-profit organizations as a leader in developing strategic partnerships to acquire business growth. Professional Experience Company Name City , State Business Development Manager 01/2006 to Current Information technology enterprise business operator that demonstrated profitable annual revenue. Researcher and statical analyst that increased financial growth 15% each quarter maximizing data analytics and customer retention software to win new and retain existing customers. Account manager of C-Suite Executives, Federal and State Procurement Directors and Mid size business decision makers. Procurement strategist that acquired new business in emerging markets creating and responding to request for proposal (RFP) solicitations. Social media marketing specialist and brand strategist. Created content and designed graphic for website, email and trade publications. Developed sales marketing training programs that improved client retention and increased revenue. Managed diverse and multicultural workforce to collaborate as a focused unit. Company Name City , State Client Services Manager 06/1996 to 07/2005 Sales and leasing consultant that consistently received BMW's honors award for highest in the nation sales and customer service achievements. Finance Director that achieved recognition for surpassing sales goals for financial product presentations. Awarded product development certification. Relentless customer relations management (CRM) prospecting and cold calling skills to acquire new and to follow-up with existing customers. Company Name City , State Multi-unit Franchise Operator 03/1985 to 04/1995 Entrepreneur that acquired multiple successful franchise units through acquisition and start up. Restauranteur that developed and sold businesses for profit over a ten year period. Held key position on franchisee board responsible for direct marketing and advertising. Attributes: real-estate development, accounting and management training. Education and Training Bachelor of Arts : Business Management University District of Columbia - School of Business and Public Administration , City , State , USA Course work included: Information Management, Gained thorough knowledge of principals, concepts, analysis, design and cloud computing pertaining to information technology. Communications: Enhanced public speaking and presentation techniques. Philosophy: developed tools for effective reasoning. Continued studies to achieve a goal of obtaining a B.A. Degree (May 2020) Leadership Training 2016 Department of Economics , City , State , United States On-line course study in Principals of Leadership, Organization and Management. Organizational Leadership 1998 From The Heart Church Ministries , City , State , USA Course work: The Psychology behind developing interpersonal relationships. Skills Sales Software: Salesforce.com, TapScan Public Relations Software: Bacon's Mediasource, Factiva Desktop Publishing Software: Photoshop, Illustrator, Microsoft Office 365 (Excel, PowerPoint, Outlook, Word, Access) Accounting and Tax software Quick Books, DRAKE Occupational Safety - OSHA -10 Federal Energy Management Professional (FEMP) Web - Design HTTML Activities and Honors 2010 - 2015 - Board Member, Prince George's Chamber of Commerce 2012 - 2015 - Chair - Green Technology and Sustainability Committee 2012 - Prince George's Chamber - Green Business Award 2015 - 2017 - Metropolitan Washington Council of Governments (MWCOG) - Governmental Affairs Outreach 2014 - 2016 - Congresswoman Donna Edwards - Business Advisory Board 2014-2016-Prince George's County Public Schools (PGCPS) Suppliers Development Board | BUSINESS-DEVELOPMENT |
DIGITAL MARKETING ACCOUNT MANAGER Experience 11/2014 to 06/2017 Digital Marketing Account Manager Company Name － City , State Creative, analytical, problem solver responsible for developing, implementing and executing strategic marketing plans. Ensure that marketing services are delivered efficiently and effectively, yielding positive ROI. Manage the day-to-day of on- projects, collaborating with team and clients, ensuring all projects meet deadlines. Create, manage, design, and implement email campaigns, ensuring they align with strategy, branding and goals. Manage email lists, segmenting for campaigns, and created an ongoing schedule of content. Designed presentations, documents, marketing collateral and print, ensuring brand consistency. Created annual editorial calendars based on clients' expectations and adapting strategies as needed. Facilitate weekly client calls to discuss upcoming deliverables, website metrics and site analytics. Created annual editorial calendars based on clients' expectations and adapting strategies as needed. Project manage entire campaigns adhering to the editorial calendar for content creation, dates, and channels. 11/2014 to 07/2015 Marketing & Website Manager Company Name － City , State Developed and implemented, and coordinated marketing strategies across all marketing channels. Enhance the brands online visibility to engage with potential customers, gain customer acquisition, and increase brand awareness. Plan and create content calendar with design and copy for website, advertising, and marketing collateral. Responsible for all aspects of campaigns including development, design, launch. Designed high quality, creative content to be used for print and online for visibility and brand recognition. Implemented an ecommerce platform and shopping cart to generate web sales. Optimized website for search engine performance to drive website traffic, and increase online visibility. Strategized and implemented a marketing plan ensuring all plans were aligned across all platforms. Create style guides, brand guidelines and standards assure that the brand is handled consistently. 08/2014 to Current Digital Marketing & Branding Consultant Company Name － City , State Assist a variety of clients to meet business objectives by building brand awareness, strengthening online presence and improving the marketing strategy using comprehensive tactics. Provide clients with insights regarding promotions, branding, and strategies for marketing success. Provide clients with the implementation of marketing strategies. Develop, design and manage all digital marketing campaigns. Design and implement strategies to drive online traffic. Review new and innovative strategies to ensure the clients are at the forefront of digital marketing. Provide support and guidance with marketing, strategy development and implementation. 08/2012 to 06/2014 Teacher's Assistant Company Name － City , State Provide support for teacher, allowing maximum time for planning and teaching. Worked alongside teacher to create and provide students with a positive, well-organized, functional classroom for maximized instructional time. Assist the teacher with implementing the daily curriculum and management of the classroom. Supported lead teacher in creating a successful learning environment. Reinforce lessons by reviewing with student's one-on-one or in small groups. Attend all staff trainings, in-services and workshops. Treated confidential information about students and staff in a professional and ethical manner. Established and maintained a cooperative, supportive and effective relationship with all personnel. Education and Training 12/2010 Bachelor of Arts : Elementary Education University of North Florida Elementary Education 07/2007 Associates In Arts : Elementary Education Florida Community College of Jacksonville Elementary Education Skills Adobe Creative Suite, advertising, Automation, branding, content, content creation, Customer Relationship Management, client, clients, ecommerce, editorial, E-mail, email, functional, marketing plan, Marketing Planning, marketing strategies, Marketing Strategy, marketing, marketing collateral, personnel, presentations, problem solver, Project Management, quality, sales, strategy, strategy development, strategic marketing, teacher, teaching, website, well-organized, workshops Activities and Honors Strategic and creative marketing professional with experience in project management, strategy, creative design and email marketing used to generate brand awareness and revenue using a variety of marketing channels designed to attract and keep customer relationships.
*Expertise in multiple digital marketing disciplines, including inbound, affiliate, content, and email marketing
*Excellent project and time management skills with ability to multitask, prioritize tasks and meet deadlines
*Well-developed interpersonal skills allowing the ability to communicate effectively and strengthen relationships
CAREER OBJECTIVE
Seeking a full-time marketing position at an organization where I contribute my experience and expertise in the fields of marketing, creative design, analytics, to work collaboratively as a member of a team as well as independently to achieve company goals and promote growth. | DIGITAL-MEDIA |
VICE PRESIDENT INFORMATION TECHNOLOGY INFRASTRUCTURE OPERATIONS Summary Results-driven IT executive management professional with 20 years of experience in diverse industries, including healthcare and marketing. Expertise includes team leadership, technical architecture, training and development, disaster recovery planning, and information protection analysis. Dynamic, resourceful, and extremely driven individual with a deep passion for creating and delivering programs and solutions that empower a team, company, and customer to meet and exceed desired expectations Skills •Infrastructure
Management •Data Center Operations
•Project
Management •Team
Building/Coaching •Vendor
Management and Negotiation •Budget Management •Policy/Program Development •LAN/WAN, SAN, Firewalls and Routers • Experience Company Name City , State Vice President Information Technology Infrastructure Operations 06/2008 to Current Reduced overall network bandwidth costs over 15%, through ISP consolidation and management. Manages cloud based phone system (8x8) in multiple remote locations as well as on-premise phone systems. Responsible for Infrastructure Operations annual budget, including purchasing new equipment, software licenses, and network equipment. Led, mentored and developed a team of infrastructure engineers, architects, and administrators across multiple geographic locations. Manages multiple datacenters, on premise network and server, and Cloud presence. Responsible for vendor relationships, contracts, negotiating and change management. Successfully migrated over 700 users from three different domain On-Premise Exchange servers to MS Exchange online under single domain. Planning, and executing migration of all on-prem SaaS servers and application to a cloud based solution. Lead, manage, and support all design, development, implementation of infrastructure hardware, software, and network components as well as all disaster recovery and business continuity practices. Currently managing infrastructure and IT Operations in an offshore delivery center. Document and Execute IT policies company wide. Company Name City , State Director of Network Operations 07/2006 to 06/2008 Maintains Nortel BCM telephony servers, including both analog and VoIP phones. Provide technical support to designers, marketing and sales departments, suppliers, engineers and other team members throughout the product development and implementation process. Monitor functioning of equipment and make necessary modifications to ensure system operates in conformance with specifications. Build, test, and modify product prototypes using working models or theoretical models constructed with computer simulation. Store, retrieve, and manipulate data for analysis of system capabilities and requirements. Setup, maintained, and monitored over 90 remote branch office locations. Each with internet access and tied back to Chicago office through IPsec tunnel to Cisco ASA. Responsible for Entrapass Security system allowing access to suite doors utilizing ID badge. Setup, configured and supports multiple CRM and ERP Systems (Sage MAS500 and CRM Dynamics), as well as converting QuickBooks DB to Sage MAS 500. Company Name City , State Information Operations Specialist 02/2005 to 07/2006 Responsible for administering Microsoft 2000/2003 environment, consisting of 50 primarily Proliant servers, including patch management, account maintenance, and other general system administration duties. Maintains Cisco Call Manager Application and Unity Server, providing VOIP services to user community. Built new PC deployment image using Symantec Ghost and Intrinsic Swimage, responsible for creating silent install packages for all third party applications. Implemented new backup procedures using Legato Networker tape backup systems and a Qualstar Jukebox, bringing the hospital within HIPAA standards compliance. Company Name City , State Customer Care Representative - Help Desk Technician supporting 09/2003 to 02/2005 Primarily supported LawInContext, BakerMaks, and Client Matter Intake System (CMIS). Active team member providing regression testing of various software builds of a proprietary law document management solution. Administering a Linux based system to host an internal Knowledge Base Portal assisting other help desk agents with daily troubleshooting. Company Name City , State System Administrator 10/1998 to 12/2001 Administered several enterprise servers running a mixed environment including Sun Solaris, Red Hat Linux, FreeBSD, SCO Unix, and Windows NT/2000. Developed and maintained UNIX shell scripts, used to automate daily help desk agent tasks. Selected to attend a 15 week IBM Emerging Leaders workshop that included training in breakthrough thinking, team building, team performance, and managing multiple priorities. Designed and developed UNIX login reauthorization program using C, Shell Scripting, Oracle, and web development resulting in approximately 40,000 unused or unauthorized UNIX logins to be cleared from servers. Company Name City , State Healthcare Systems Specialist 02/1993 to 11/1998 Maintain records of goods ordered and received. Review, evaluate, and approve specifications for issuing and awarding bids. Control purchasing department budgets. Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. Perform data backups and disaster recovery operations. Design, configure, and test computer hardware, networking software and operating system software. Attended Air Force Airman Leadership School, graduating as the honor graduate. Education and Training Bachelor of Science : Computer Science TROY STATE UNIVERSITY , City , State , Montgomery Associate of Science : Healthcare Systems Community College of the Air Force , City , State , Montgomery | INFORMATION-TECHNOLOGY |
LEAD TEACHER Summary To secure a position where I can utilize my skills, work ethic, achievement where we it can be an asset to
your company. Highlights Knowledge of Windows Microsoft Word, PowerPoint & Excel and Internet Explorer hair stylist and makeup
stylist. Experience Lead Teacher 12/2015 to 06/2016 Company Name City , State Promoted good behaviors by using the positive reinforcement method. Maintained daily records of children's individual activities, behaviors, meals and naps. Assigned to work with academic education director to provide and maintain a positive and appropriate educational program that meets the social, emotional, physical, and intellectual needs of the children within my care. Established a safe play environment for the children. Accomplishments During my time at this job i have learned to understand children at different age group, and how they function as their brain developed and interact with their peers. Passenger Service 06/2015 to 12/2015 Company Name City , State Greet passengers and check documents Input passengers information into the computer Checked baggage and collected baggage charges. Printed itineraries and tickets for an average of 30 passengers per flight. check in passengers for flight resevations Escort first and business class passengers to lounge Check and scan boarding pass before passengers board the plane Teachers Aide 01/2015 to 03/2015 Company Name City , State Assigned to work one and one with child that has autism. Assistant to the one and one with his/her academic needs as well as toiletries. Do daily activities that are random for him/her to get acquainted withe the lesson/task Direct Support Professional 09/2014 to 04/2015 Company Name City , State check communication log for appointments and daily goals for service recipients. Read Record and share observation with other members of the team. Respect the rights of the service recipients and teach them to speak up for themselves. Selected and compiled relevant information and resources for clients to support them in overcoming mental and emotional problems. Supported residential clients in completing tasks such as toileting, brushing teeth and general hygiene. Acted as a role model for clients by exhibiting positive behaviors. Education Associates of Science : Teachers Education December 2010 Medgar Evers College City , State Teachers Education High School Diploma : Liberal Arts 2005 Thomas Jefferson High School City , State , USA Willing to relocate: Anywhere Skills academic, autism, book, clients, customer service, database, Internet Explorer, director, Excel, PowerPoint, Windows, Microsoft Word, purchasing, quick, Read, sabre, Sales, Staffing, Inspect vehicles Additional Information Willing to relocate: Anywhere
Authorized to work in the US for any employer | TEACHER |
REGIONAL HR DEPUTY MANAGER Summary Competent HR Generalist and seasoned recruiter with an extensive background in HR Operations functions across large corporates. Through my progressive career, I have helped build HR operational efficiencies by meeting standards of excellence in end-to-end HR delivery Highlights PeopleSoft, Oracle, ATS
Office Package: Expert proficiency in MS Word, MS Excel, MS PowerPoint, MS Outlook Experience Regional HR Deputy Manager 06/2010 to 03/2014 Company Name Joined at Assistant Manager and was promoted to Deputy Manager. Provided full range of generalist services, employee retention, employee engagement, performance management and corporate social responsibility including talent acquisition in the geography within the HR operational framework of the organization. The purpose of the job was to manage the regional HR portfolio for a territory with employee base of over 700 employees and additionally, the following: Executed full employee life-cycle management for the employees in the designated geographical territory Managed full cycle recruitment process, sourcing of resumes through internal and external sources till bringing the candidate onboard Implemented recruitment strategies to reach high volume recruiting Helped organize and manage interviews of 300+ candidates from top schools Conducted on-campus events to increase company's on-campus engagement Coordinated full-time and summer hires, implemented end-to-end processes Was a part of the interview panel for all levels, analyzed the results, did salary negotiations and then rolled out the offers. Administered hiring, on-boarding activities and conducted new hire orientation. Assisted managers and employees understand and apply people tools, policies and procedures Responsible for background checks, employment process, records management, diversity initiatives and engagement initiatives Coordinated and facilitated half-yearly and annual performance management exercise. Managed personnel files and handled HR reporting, tracking and metrics Managed the employee separation process that included preparation of weekly, monthly, quarterly and annual reports, and publishing the same to key stakeholders Managed off-boarding program including conducting exit interviews for voluntary and involuntary terminations Successfully developed and rolled out the HR Scorecard for measuring operational excellence Accredited for best HR Audit that included records and files, online data sanctity, general HR practices and all applicable documentations Awarded for best turn-around time in recruitment achieved by employing new procedures that streamlined the hiring process and vendor relationships. Regional HR Assistant Manager 03/2008 to 05/2010 It was an all-encompassing experience in a manufacturing setup across the gamut of activities including recruitment & selection, training & development, vendor management. Responsible for delivering the end to end Recruitment and Generalist services to the North Zone. Coordinated 360 degrees feedback exercise for talent pool. Presented monthly attrition analysis to business heads and drew up action plan Ascertaining short term /long term requirements based on the volume of Work and sources of availability. Manpower planning for the proposed branches as well as the existing branches Taking timely remedial measures on various grievances of the employees, counseling of employees for better achievement of company objectives, absenteeism and personal problems Day to day interaction with managers, getting opinions from staff for smooth and trouble free operation of the company Conducted employee engagement activities at all the branches like fun at work, celebrating festivals, birthdays etc. Conducted attrition analysis to pinpoint the causes of attrition to be able to plug it and ring fence future exits Accredited for streamlining the recruitment process across the North Zone through Vendor Management. Branch Operations Officer 05/2007 to 02/2008 Company Name Responsible for overseeing all activities in regards to opening new corporate accounts Assisted in developing marketing resources directed at new and existing corporate customers Accredited for creating and executing sales training classes for all new associates Responsible for creating a strong network of local corporate clients Handled branch banking operations effectively. Education MBA : Human Resources 2007 GHS-IMR Business School India Human Resources B.Com 2005 CSJMU, Uttar Pradesh University India Skills Assistant Manager, banking, counseling, clients, hiring, HR, marketing, MS Excel, Office, MS Outlook, MS PowerPoint, MS Word, negotiations, network, Oracle, PeopleSoft, performance management, personnel, policies, processes, Recruitment, recruiting, reporting, sales training, Vendor Management, annual reports | HR |
OWNER/PROJECT MANAGER Executive Summary Experienced Wireless Professional with over 10 years of Construction and Project management background in mods, upgrades, NSB and working with multiple carriers.
* Familiar with all aspects of construction from SOW, BOM, redlining, Site acquisition/NTP process, quality inspection, Vendor/contractor management and tracking.
* Strong understanding of GSM, UMTS LTE technologies. Professional Experience Owner/Project Manager 08/2013 to 10/2015 Company Name City , State •Preparing regular progress reports for project sponsors •Making daily tasks lists and delegating responsibility •Arranging and leading on regular team meetings •Keeping up to date with any policy and legislation changes •Undertaking site checks to monitor progress •Dealing with matters arising from stakeholders such as environmental and local community issues •Monitoring budget reports •preparing the site and liaising with other construction professionals such as architects, engineers, buyers, estimators and surveyors before construction work starts •developing the program of work and strategy for making the project happen •planning ahead to prevent problems on site before they occur, for example, planning the delivery and storage of equipment and materials •making safety inspections of the site when work is underway and ensuring regulations relating to health, safety and the environment (HSE) are adhered to •overseeing the running of several projects •communicating with a range of people including the client, subcontractors, suppliers, the public and the workforce Construction Manager 08/2012 to 07/2013 Company Name City , State •Serving as jobsite representative for the carrier •Assisting in the identification and qualification of the various sub-contractor required for the project, including all site and building trades •Providing coordination and input as needed with utility companies providing services and infrastructure for the project, including schedule and cost management •Developing initial project specific cost estimates and taking lead responsibility with the budgetary management of the various cost components of the project •Monitoring and ensuring schedule performance and quality workmanship of contractors •Working closely with the contractor, architect, civil engineer, and associated consultants in developing site specific value engineering options for the work •Reviewing change proposals, proposal requests, requests for information, supplemental instructions, and other contract documentation as required on behalf of the carrier's interests •Reviewing and approving contractor payment requests •Attending local meetings, approval meetings, and conferences on behalf of the carrier; documenting and taking action on items in the carrier's interests •Maintaining relationships and acting as the carrier's liaison in matters associated with Federal, State, and Municipal matters, including the City's permitting and inspection requirements •Reviewing tenant leases and requirements as it pertains to the carrier's obligations, ensuring the carrier meets the requirements while controlling project cost •Coordinating with tenant's design and construction personnel to ensure accuracy in the owner's development of tenant's documents •Serving as an information resource by coordinating tenant's work, participating in meetings, resolving disputes, providing ongoing feedback, and coordinating project punch list and close-out Owner /Project Manager 07/2010 to 08/2012 Company Name City , State Accountable for ensuring the successful planning, delivery, implementation and completion of Goins Services LLC projects. Primary management functions included, but not limited to; The Scope within the Goins Services LLC and Customer Agreement, Vendor/Subcontractor Agreements, Schedule and Financial aspects of the project, Quality and Safety, and Resource Management. Conducted and or attend weekly meetings with cross functional project staff to review individual site progress. Cross Functional Project Management Tracker required; Assisted in project financials including funding request estimates and managing/assisting with billing/receivable; Oversaw and or assisted in selection and management of employees.; Coordinated up-to-date reporting of site acquisition, construction, zoning, and logistical progress for client via the Quick base database and/or other client or project management requirements. Supervised and managed the administrative, site acquisition, land use planning and construction teams progress to meet or exceed project timelines in a cost-effective manner related to new construction and modifications to wireless facilities. Construction Manager 03/2009 to 09/2010 Company Name City , State Managed 1700 + sites in the San Francisco market. Working on different solution such as GSM, UMTS, DNB, OBIF and LTE. Overseeing project lifecycle including project scoping, scheduling, resourcing, and quality, cost change orders. Responsible for financials, site walks, work closely with Site Acq. to get sites release, approving materials needed for site construction, keeping a daily tracker of site progress, performing punch walks to determine quality of work done on sites and client needs. Conducted meetings, resolved complex issues, interfaced with my counterpart at AT&T to discuss any issues, reviewing and approving Close out packages (redline RFDS, pictures, sweeps, etc.). Construction Manager 12/2006 to 02/2009 Company Name City , State Ensured that all Service Providers are adhering to our standards, processes and procedures as well as all Federal and Local standards. Responsibilities Include: Assured that approved materials are installed on the project. Checked that the working environment is maintained at an acceptable level, carry out safety inspections and ensure that tools, etc. are in good working condition. Coordinated site activities and assures that all disciplines directly involved in the project are in phase with the Project goals and objectives; Scheduled activities and trouble-shooting results. Performed pre-inspections and coordinate post-construction audits, Site verification, and Visual inspection of quality on site. Prepared regular interval progress reports as required by the project. Provided accurate status information on the progress to project management. Reject wrong deliveries of material to site and responsible for the proper interpretation and compliance of the design plans. Ordered and return materials; NTP receipt verification, RFDS submission review. CONSTRUCTION MANAGER 02/2004 to 11/2006 Company Name City , State Planned and managed all issues related to the tower crew and required to assure that all assigned crews were equipped and supplied properly in addition to reporting on the client's construction progress. Managed day-to-day operations of site acquisition projects. Hired and trained new site acquisition specialists and administrative staff. Managed project budgets, including employee salaries and office overhead. Forecast project deliverables and ensured that the forecast is realized. Interacted with clients on all levels to insure good relationships between companies. Promoted office harmony and resolved any employee disputes. Education Associate : Electrical Engineer 1992 Palomar College City , State , US Bachelor Electronic : EET 2005 DeVry Institute City , State , US Certifications Fall Protection, Rescue Competent Climber, Andrew Connector/Weatherproofing, EME/RF Radiation, American Red Cross-Standard First Aid/Adult CPR, OSHA 10 Hour Trilogy, Connectors & CommScope , Anritsu Certified, MS Word, MS Excel, T-Berd, Debug Phone, Voltage Meter, Sweep Masters training, Site Quality training Skills MSWord,Excel | CONSTRUCTION |
DESKTOP SUPPORT ENGINEER Profile Dedicated System Center 2012 Administrator/Desktop Support Engineer with nine plus years in providing effective management and support process. Administers and implements Global IT change management to forty cities domestically and 10 cities internationally. Effectively prioritizes goals and performs under short deadlines to increase productivity without sacrificing quality. Proficient in the day-to-day Administration of System Center Configuration Manager 2012 R2 (SCCM 2012). Provide technical support to staff and customers by responding and following-up on internal and external customer support problems. Core Qualifications Windows 7 Image Deploying via SCCM 2012 R2. Windows 7 and Windows Server 2008 R2 Patch Management. Application Deploying. Task Sequence Development. Professional Experience Desktop Support Engineer August 2012 to Current Company Name － City , State Develop, manage and maintain North Highland PC images, building, testing, manage inventory, PCs platform specifications through the utilization of System Center Configuration Manager 2012 R2 (SCCM 2012). Critical and Required Software and patch management for Windows 7 and some Windows Server 2008 utilizing SCCM2012 R2. Operation System Deployment (OSD) and Application creation within SCCM2012 R2. Work directly with the customers in order to ensure a quality solution is delivered and all issues are identified, escalated and resolved in a proactive manner. Review and optimize workflow, procedures, processes, and systems (call center, ticketing, reporting, and remote access) and tools. Administer and manage Exchange mailboxes and distribution lists. Assist with the migration and troubleshooting of Microsoft Office 365. Coordinates and provides evaluations of proper escalation process for Application and network issues. Advanced knowledge in repair and software requirements for Dell and Lenovo devices. Designates software install and configurations for over a thousand computer systems globally. Troubleshoots hardware and software for desktops for six departments domestically, and three internationally. Performs upgrades to operating systems simultaneous logging, tracking, and resolving matters pertaining to network connectivity, printers, and software application malfunctions. Monitors, tracks and communicates the progress of assigned incidents until its closure. Create and update trouble tickets as required by standard procedures. Responsible for managing, maintaining and monitoring datacenter, server, network, LAN and WAN. Responsibilities also include but not limited to providing 2nd and 3rd level support to internal and external users. This involves network and server's problem identification and resolution by proactive response to alarms, reactive response to trouble calls and coordination of repair activities with internal and external agencies. Possess critical thinking and effective troubleshooting skills with ability to quickly and accurately determine the source of a problem, identify possible solutions, select the most appropriate solution, and implement the solution in a timely manner. Information Technology Technician January 2011 to January 2012 Company Name － State Disassembled, troubleshot, and repaired the following PC hardware: Motherboards, processor, hard drive, floppy drive, CD drive, power supply, IDE Cables, SATA Cables, fans, NICs, Video cards, sound cards, memory, keyboards, mouse, monitors, speakers. Upgraded more than 100 computers with new Operating Systems (Windows 7). Configured Computer Images for future deploy utilizing Windows Deployment Services (WDS), configured servers with new Operating Systems (Windows Server 2008) and Hard Drive Devices Configured Email and Internet connectivity for end users. Created users in Active Directory. Aviation Ordinance Supervisor January 1997 to January 2009 Company Name － State Supervised over 130 Navy personnel in the buildup, storage, and movement of Navy ammunitions Inspected, maintained and repaired aircraft mechanical and electrical armament/ordnance systems Supervised operation of aviation ordnance shops, armories and stowage facilities Managed accounting systems, rework of airborne weapons/systems/equipment, and conventional weapons qualification/certification programs, afloat and ashore. Performed requisition of, received, inspected, stored and issued ammunition; made reports for excesses, shortage or damages; conducted inventories; reconciled and posted discrepancies; prepared and maintained Ammunition Transaction Reports or Transaction Item Reports as required; inspected compliance with directives and applicable to Notice of Ammunition Reclassification Coordinated and expedited the flow of work and materials within or between departments of an establishment according to production schedule. Duties included reviewing and distributing production, work, and shipment schedules; conferred with department supervisors to determine progress of work and completion dates; and compiled reports on progress of work, inventory levels, costs, and production problems. Supervised the inventory and accountability of Navy Assets. Education Bachelor of Computer Science : Network Security ECPI University － City , State Network Security Certifications Microsoft Cerified Profesional Skills accounting systems, Active Directory, Cables, CD, change management, hardware, critical thinking, Client, Customer Service, customer support, Dell, desktops, Email, Hard Drive, IDE, Internet connectivity, inventory, LAN, managing, materials, mechanical, memory, access, Exchange, Exchange Server, Microsoft Office, Windows 7, Windows, migration, weapons, Monitors, Motherboards, Navy, Networking I, Network, NICs, Operating Systems, PC hardware, personnel, power supply, printers, processes, progress, quality, reporting, Routers, servers, sound cards, Switches, technical support, troubleshooting, upgrades, Video cards, WAN, workflow | AVIATION |
GRAPHIC DESIGNER Summary Multi-talented Graphic Designer consistently motivated for success and goal driven. Skilled in Photoshop, Illustrator, Animate, Indesign, HTML and CSS. I am adaptable and driven with a strong work ethic and ability to thrive in a team-based environment. I have experience with Adobe Creative Suite, particularly with Photoshop and Illustrator, and I have a vast knowledge of typography. Skills Adobe Photoshop Adobe Premiere Pro Adobe Lightroom Adobe Illustrator Adobe Indesign Adobe Animate HTML/CSS Coding Written and Social Communication Skills Microsoft Word/Excel Adobe Dreamweaver Visual design Team building Decision-making Calm under pressure Flexible creative approach Excellent workflow management Experience Graphic Designer | 02/2021 to Current Company Name - City , State Graphic Design Experience: Worked with customers to present mockups and collect information for adjustments. Developed engaging marketing and promotional advertisements to generate sales revenue and grow customer base. Developed, designed, laid out and produced variety of technical illustrations for brochures, banners and signs. Fostered relationships with retail clients through effective communication, negotiation and collaboration. Consulted with clients to define design requirements and manage product development projects. Created corporate brands by designing cohesive looks between logos and letterheads. Designed new, on-brand visual elements focusing on concept and messaging. I have of 3 years of Photoshop experience with extensive knowledge of the basics: masking, layers, silos, camera raw adjustments, shortcuts, and understanding of light, transparencies and color density, shadowing, Resolution and image sizing, strategy for retouching, Manipulating selections, Selecting with Magnetic Lasso tool, cropping an image, applying a gradient layer, applying a layer style, adding borders, adding an adjustment layer, creating a panorama, correcting image distortion, extending depth of field, moving objects with content aware tool, working with masks and channels, manipulating an image with puppet warp, creating type on path, drawing with pen tool, importing smart objects, using smart filters, upscaling a low-resolution image, creating effects, animating text with frames, rendering videos, adding transitions, animating text with keyframe, processing files in Camera Raw, preparing files for printing, positioning 3D elements, designing with artboards. I have the ability to learn and retain knowledge of a high volume of products and materials Experience working with Google sheets I have a an exceptional quality for detail and quality control I am able to maintain production of a high volume of images under very tight deadlines I have the ability to work independently and in a collaborative environment I have knowledge of photo rendering Submitted design ideas to plan projects with customers and managers. Stay at Home Parent- 2019-2021 Balanced school, extracurricular activities and work along with healthy social connections and personal health. Participated in student clubs, extracurricular activities and sports with teamwork and dedication to sportsmanship and collaboration. Coordinated various events and activities to support operations of student organizations. Developed and implemented study protocols to gather required data and support research objectives. Phoenix Contact Machine Operator- 2016-2019 Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues. Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste. Selected proper cutting tools, calculating parameters to manufacture components and parts. Established and adjusted feed rates and cutting parameters to keep operations in line with production demands. Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives. Identified and helped resolve nonconforming product issues to support accurate order fulfillment. Maintained work environments safe and efficient at all times. GES Automation Panel Builder- 2014-2016 Connected and set up control panels and alarm components. Established automatic communication pathways between devices and control panels. Inserted and positioned materials and clamped, spliced and fitted parts using hand and power tools. Assessed work for errors or compliance issues and made corrections and modifications. Assembled machinery from component parts, following prescribed instructions to support correct configurations. Retrieved correct materials from product inventory to perform various fabrication duties. Improved operations by working with team members and customers to find workable solutions. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines. Secco Inc. Electric- 2009-2014 Identified causes of issues through implementation of troubleshooting techniques. Inspected existing wiring to identify problems such as short circuits. Demonstrated strong foundation of safety knowledge and implemented industry best practices. Completed semi-skilled and skilled work under supervision of fully qualified supervisors. Verified measurements and made accurate cuts to avoid wasting materials on job sites. Built controllers and panels to complete system installations. Followed all relevant electrical and building codes for each job. Communicated effectively with public utility companies to develop expertise in collaboration, systems cabling, circuitry and projects. Promoted workplace safety and reported any potential hazards quickly to. Utilized knowledge and equipment to test wiring and other system parts for electrical flow and function. Maintained organization, cleanliness and safety in work areas. Assisted with electrical installation tasks, including new wiring and breaker box installation. Gathered required tools and equipment for each task to increase efficiency. Set up equipment and configured settings for optimal performance. Performed installation, maintenance and tests of electrical energy systems and components by safely using all equipment and tools. Put in new new electrical components, fixtures and motors. Utilized measuring and testing instruments such as ammeters, ohmmeters, voltmeters and testing lamps accurately, efficiently and safely to complete installations and repairs. Measured and prepared supplies for electrical tasks. Dug trenches and created holes to pull conduit and install supports. Transported required supplies and employees from headquarters to job site using company vehicles. Kept work areas clean, neat and organized for efficient operations. Repaired and maintained over electrical systems continuously in multiple high-rise commercial and residential properties. Adhered to company standards and OSHA regulations for work site safety. Worked in team-based environment to accomplish projects. Examined and tested electrical systems to locate loose connections or other faults and make proactive repairs. Resolved issues with existing systems and replaced malfunctioning parts. Collaborated with more knowledgeable professionals to grow understanding of principles and construction standards. Managed repairs and maintenance work on client systems and confirmed system adherence to coding requirements. Reviewed blueprints and electrical schematics to perform tasks to specifications. Listened to directives of senior electrical professionals to complete efficient tasks. Kept work areas clean, neat and free of hazards. Generated digital image files for use in digital and traditional printing. Selected colors and themes while adding functionality to create new designs. Produced projects for advertising and informational purposes. Determined marketing and design vision with clients for all types of graphic design projects. Veterans Service Representative | 11/2008 to 05/2009 Company Name - City , State Assisted Veterans with educational Benefits Briefed Veterans on options pertaining to the. Reviewed claim folders for completeness and conformity to guidelines prior to submission. Interviewed veterans and dependents to determine eligibility for federal and state benefits. Assisted veterans in preparing forms, documents and applications for benefits. Military | 09/2005 to 09/2008 Company Name - City , State Basic training graduate. Trained in seamanship and fire fighting protection. I acquired basic maintenance skills using power equipment. I gained basic electrical and engineering knowledge. I worked with the logistics in ordering and supplying our crew with equipment and parts. Provided excellent service and attention to customers when face-to-face or through phone conversations. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines. Juggled multiple projects and tasks to ensure high quality and timely delivery. Education and Training Central Dauphin High School - City H.S. Diploma 2005 I am currently a Graphic Design Student and attend the Penn Foster College Online school. I Penn Foster College - City Associate of Arts Graphic Design , 05/2021 I am a highly motivated Graphic Designer. Honor Roll (Semester 1 and 2, 2020) Dean's List Honoree ( Semester 1 and 2 , 2020) [3.6] GPA Major in ( Graphic Design) Completed coursework in Photoshop, Illustrator, Indesign, Multimedia, HTML/CSS Coding, Typography, Animate, Dreamweaver, Camera Raw. Certifications Certificate of Achievement, Penn Foster College - 2020 Additional Information Proficient in 3D printing. Experience I have experience in using a 3D printer to print a variety of material. Self taught on how to troubleshoot and recognize issues. | DESIGNER |
DIRECTOR OF FINANCE Professional Summary Progressive financial and managerial experience in not-for-profit and for-profit organizations. Primary financial contact with Board of Directors presenting financial and statistical reports to members with varying degrees of financial knowledge. Accountable for financial management of $15M not-for-profit health center with responsibility of financial reporting, investment reporting, budget preparation in collaboration with Senior Management, staff supervision and coaching, and financial systems. Comprehensive expertise with non-profit organizations with multiple programs and cost centers. Experienced with fund accounting and reporting requirements based on government regulations, contractual language, and donor restrictions. Preparation and explanation of net assets summarized by unrestricted, temporarily restricted, and permanently restricted. Prepare reporting and summarization of ongoing Capital Campaign. Extensive experience with relevant financial software applications including conversions and upgrades. Currently working with Blackbaud Financial Edge and Raiser's Edge. Skills Accounting, computerized accounting, general accounting, accounts payable, accounts receivable, trial balance, banking, benefits, billing, budgets, Budget, Cancer, cash management, closing, coaching, contracts, Client, customer service, decision making, documentation, Senior Management, filing, Finance, Financial, financial analysis, financial audits, financial statements, Prepare financial statements, funds, general ledger, grants, Human Resource, Insurance, interpretation, investments, legal, Director, meetings, mentoring, Excel, Microsoft Office, Office, negotiating, operating system, payroll, payroll processing, performance analysis, Personnel, personnel management, policies, Primary Care, profit, project management, QuickBooks, reconciling, reporting, securities, staffing, strategic, Strategic Planning, supervising, tax returns, treasury, valuation, vision Core Qualifications Proficient with various computerized accounting software, Microsoft Office, and investment software. . Experience DIRECTOR OF FINANCE January 2012 to Current Company Name － City , State Prepare financial statements for presentation to the Treasurer of the Board of Directors, Finance Committee, and senior staff. Liaison to external auditors. Prepare and analyze audit schedules. Review of audited financial statements and 990 Information return for accuracy and reconciliation to the trial balance. Responsible for reporting of endowment activity and reconciling of investment manager statements and general ledger. Maintain reports to include earnings and expense documentation related to board designated, temporarily, and permanently restricted funds in accordance with donor restrictions. Prepare reports as needed for the Investment Committee of the Board of Directors. Prepare and analyze general ledger, including cost centers, in compliance with Federal, State and grant funding requirements. Complete fiscal reports required for grant funding contracts. Preparation and analysis of annual budget, working closely with Senior Management and department directors, for presentation to the Executive and Finance Committees of the Board of Directors. Responsible for the Human Resource function for the Society, including payroll and benefits, as well as compliance with Federal and State Labor Department rulings. Supervise Finance Office including training and mentoring of entry level staff. Monitor Personnel and Finance Office policies and procedures. CHIEF FINANCIAL OFFICER January 2009 to January 2012 Company Name － City , State Prepared and analyzed the financial statements for monthly presentation to Senior Management, the Finance Committee of the Board of Directors, and the Board of Directors. Monitored overall financial compliance and reporting with Federal, State, Local agencies. Created and explained various models for annual operating and capital budgets based on changing scenarios from Federal, State, Local and private donors. Coordination of budget details with Senior Managers. Presented budget for approval by the Board of Directors. Created State of New Hampshire budget for funding for Primary Care and Breast and Cervical Cancer Program. Responsible for completion and reporting of State Work Plan. Key point person for all audits including A133 audit, State of New Hampshire and City of Manchester HUD technical visits. As a member of Senior Management, reporting directly to the President/CEO, assisted with the development of annual goals, objectives and long-term planning, as well as the general administration of the Center. Created and submitted grant requests and grant reports for Federal ARRA and Earmark grants using the Federal Electronic Handbook and other Federal portals. Completed calculations and requests for Federal drawdowns using Federal portal. Responsible for the development, implementation and monitoring of all financial systems, records and controls encompassing patient receivables, accounts payable, general accounting, grants and contracts, and payroll. Provided financial analysis and participated in decision making of insurance coverage, fringe benefits, and compensation plans. Supervised, trained, and coached patient account staff and accounting staff. Created and reviewed financial internal control policies especially for cash, patient eligibility for discounts, and Federal, State and City program income limits. Negotiated and monitored all insurance policies, including malpractice, property, and workers compensation. Responsible for cash management and banking authorization. DIRECTOR OF FINANCE January 2007 to January 2009 Company Name － City , State Prepared and analyzed general ledger, including cost centers, in compliance with Federal, State and grant funding requirements. Prepared financial statements for presentation to the Finance Committee of the Board of Directors. Completed fiscal reports required for grant funding contracts including DHHS and HUD. Coordinated all financial audits, including State audit. Prepared and analyzed audit schedules. Liaison to external auditors Preparation and analysis of budget components for DHHS. Supervised Business Office and Accounting staff in this newly combined position of Director of Finance, including coaching, training, and reorganization. Responsible for supervising the billing process with both electronic and paper claims, with Medicaid, Medicare, and managed care insurance companies. Reviewed accounts receivable aging including approval of adjustments and write offs. Review and approval of Client Fee Assessment and financial assistance discounts. Member of the Managed Care Insurance Team responsible for negotiating rates and contracts. Also responsible for resolution to billing issues and contract interpretation. TREASURY/INVESTMENT ANALYST January 2007 Company Name － City , State Prepared monthly endowment investment performance and allocation report for Investment Committee and Chief Financial Officer using BNY Mellon Analytical Solutions and Excel worksheets. Reconciled custodial statements to general ledger and investment manager statements. In accordance with Investment Committee directives, worked with BNY Mellon to set up new investment accounts for custody and performance analysis. Assisted with the preparation of 990T and accompanying schedules including reportable transactions and foreign entities. Reviewed for filing the planned giving tax returns including 5227, 1041A and 1099Rs. Initiated the compilation of procedures and monthly closing checklists. Performed various treasury functions including wire transfers and check signing. DIRECTOR OF FINANCE AND ADMINISTRATION January 2000 to January 2007 Company Name － City , State Provided financial analysis of investments of $72M including the reconciliation of trust operating system to investment managers, valuation of common investment funds, and reconciliation of customer accounts. Responsible for the daily operation of SunGard Charlotte system. Prepared and analyzed monthly, consolidated financial statements that included investment servicing and not-for-profit components of the Foundation. As senior management, worked with the Executive Committee, President, and Director of Development to coordinate and implement the mission of the organization. Key contact person for the Budget and Audit Committee and a member of the Investment Committee. As part of the Strategic Planning Task Force, collaborated with Board members to create the Foundation's mission, vision, and strategic plan. Developed operational budget for approval by the Board of Directors and reported explanation for variances on a monthly basis. Supervised and coached the Operations Team and Loan Officers to work as a cohesive unit that provided attentive customer service to church trustees. Facilitated weekly departmental meetings. Improved the overall accuracy of the reporting process by documenting and monitoring procedures, creating and implementing internal controls, and improving the investment reconciliation process. Decreased monthly closing process by 14 days. Coordinated interdepartmental projects from inception to implementation to assessment, using project management tools. Supervised teams to identify the goals of the project, the tasks to be performed, and the resources needed. Responsible for the treasury function of the Foundation. Monitored bank cash and provided funds management including securities brokerage services. Established and maintained wire transfer, ACH and electronic transfer process. Coordinated the audit process and was liaison to external auditors. Prepared required schedule for the auditors as well as the consolidated financial statements and footnotes. Prepared tax returns for charitable remainderman unitrusts and pooled income fund and IRS Form 1099R for gift annuitants. Provided personnel management including legal issues, benefit reporting and staffing. Researched, negotiated, and implemented fringe benefit programs. Performed payroll processing using QuickBooks. Education Masters : Business Administration SOUTHERN NEW HAMPSHIRE UNIVERSITY (New Hampshire College Graduate School of Business) Business Administration B.S : Office Administration Accounting SOUTHERN NEW HAMPSHIRE UNIVERSITY (New Hampshire College) GPA: with Honors with Honors Office Administration Accounting Work History Company Name | FINANCE |
CONSTRUCTION MANAGER II Summary Excellent supervisory and organizational skills with the ability to effectively handle multiple ongoing events and time critical projects. Flexible, fast-learner who adapts quickly to new situations and enjoys working in a team setting. Strong customer service abilities and accustomed to working with a broad spectrum of personalities. Skills Managing large crews Forklift and HAZMAT certified Safe job site set-up Power and hand tool operation Organized and detail-oriented Quality control Baseline schedules creation Blueprint fluency MS Office proficient Superb management skills Accomplishments Held a 96% success rate on assigned projects. Led the construction of a new 146 Wireless construction project. Trained and mentored over 23 construction workers, general laborers and apprentices. Experience Construction Manager II 09/2014 to 02/2015 Company Name City , State Mobile L700 builds out for T-Mobile Carefully coordinated plans and specs using marketing programming standards. Educated general contractor personnel on the quality standards throughout the construction process. Reviewed and investigated Proposed Change Order Requests (PCOR). Submitted all project closeout documents in accordance with the contract. Performed construction site pre-inspections and coordinated post-construction audits. Accurately provided status information on project progress to the project management. Efficiently recorded and rejected incorrect deliveries of material to site. Tools used: LDO cam, Site handler, Ericsson portal, Excel. Construction manager 09/2013 to 09/2014 Company Name City , State AT&T RMR project, PMW Sprint / iDen project. Colorado, Wyoming, Montana assigned market of work. Managing construction start/Finish, closeout packaging, creating BOM, reviewing BOM with GC, scoping, and Red lining. Maintaining Milestone points in excel, daily conference calls, site visits. Educated general contractor personnel on the quality standards throughout the construction process. Reviewed and Tracked all Proposed Change Order Requests (PCOR). Submitted all project closeout documents in accordance with the milestone tracker for completion. Performed construction site pre-inspections and coordinated post-construction audits. Preforming LTE Sprint/UMTS upgrades. Tools used: Webase, Siterra, excel. Wireless Construction Manger 10/2012 to 09/2013 Company Name City , State Sprint Project. Supervisor: Proper BOM material ordered, reviewed drawings, red lined, as built, Daily site visits. Ensured crews had CPR, Com Train, Safety signage, fire extinguisher, first aid kit, Rescue bag, JHA properly filled out. Accurately provided status information on site progress with construction manger. Performed construction site pre-inspections and coordinated post-construction audits. Manager: managing 86 sites, over seeing 2 Field supervisors, Building BOM for site, CD correct and given to GC, Change order reviewed and properly managed. Kept tracker for milestone performance as received by my supervisor, Performed site audits with A% E vendor. Reviewed resume for hire. Tracked all P.O request for approval or Deny. Fire Fighter 03/2010 to 11/2012 Company Name City , State Fire fighter / EMT. Duties would include, fire suppression, station maintenance, continued training, Extra duties would include the wild land team, Rescue team, continued certifications in high angle rescue, SWR, Body recover Certified Diver. Was an active member in the Hammond fire as well as the high country near Fort Collins. Owner - Property preservation 05/2006 to 11/2012 Company Name City , State After much consideration family relocated the business to Colorado shutting down the Oklahoma region. Processed work order for financial institutions in regard to property foreclosure. Secure and maintain property assigned through Financial institution. Managed several General contractors, took bids, site surveys. Book keeping, Spreadsheets, Ordering supplies,. Field Construction Foreman 04/2006 to 08/2009 Company Name City , State Operations with RF: Re Mods, Antenna swap outs, assembly/Erection of tower structures, running coax lines, jumpers, TMA, diplexers, sweeping, closeout packages. Microwave full dress out using elliptical coax lines, path alignment, close out packages. Anritsu sweeping. Foreman 08/1994 to 04/2006 Company Name City , State manage crews assembly, mounting, running of coax, swinging path for full microwave build outs. Managed a crew of 9 operations to include sight set up, full turnkey operations. RF: Assembly of mounts, antennas, tower, monopole, guide towers, self supports, rooftops. Running coax varied sizes, Rigging, grounding, sweeping, turning in closeouts. Certifications: Cathead, skid loader, Backhoe, Hydro winch, Boom truck operations, Crane, Anritsu sweeping, comm training, CDL licensed to help company in relocating equipment. Inside shelter duties would include mounting racks, setting up batteries Pre walks, surveys Traveled U.S as well as outside the U.S to perform some of these services. Installation Technician 01/1993 to 08/1994 Company Name City , State Travel throughout Texas and Oklahoma to install twisted wire and fiber optic telephone and data cables in office buildings. Following wiring diagrams blueprints and ensures accuracy of cable and junction box layout. Testing all units to ensure a passing grade. Installation of A/V system, light mods, stage set ups. Education and Training Lubbock Christian University City , State Completed 20 semester hours of undergraduate course
work toward a Bachelors degree University of Maryland City , Germany Completed 10 semester hours of undergraduate course
work toward a Bachelors degree 1989 U.S. Department of Defense Heidelberg High School City , Germany Skills Heavy equipment operator, EMT, OSHA 10, comm train, Anritsu, | CONSTRUCTION |
PRODUCT SPECIALISTS Professional Summary To obtain a Merchandising position within a company to provide a style and culture that exudes ones present mindset of the retail industry. Ultimately to provide an excellent customer experience in order to maximize revenues and market share to receive a healthy return on investment. Experience 08/2014 to Current Product Specialists Company Name － City , State Responsibilities for this role include receiving and answering customer inquiries and requests regarding products, orders, pricing and other services offered and providing operational support for Garmin's consumer electronic products and working with customers to determine which products, accessories and plan of action best serves the customer's individual needs. Other responsibilities include: Remain current on changes in policies, procedures, and product offerings Report any and all out-of-line conditions affecting customer satisfaction Develop and maintain department and company image and philosophy to the public Become highly knowledgeable in the specifications, capabilities and operation of Garmin products Answer customer technical inquiries regarding Garmin products via telephone, letters, fax and electronic mail Monitor, document and report failure trends in Garmin equipment Identify and recommend improvements in Garmin products, documentation and procedures Review special circumstances and authorize warranty service when deemed appropriate. 09/2012 to 08/2014 Assistant Manager/Manager Company Name － City , State Deliver premium customer service Driving sales goals to meet and exceed company standards Training and hiring current and new employees Implementing company visual merchandising standards Responsible for paperwork regarding payroll, managing hours, and daily operations Manage employees and set individual goals that allow for personal and growth of business Work with district manager to implement loss prevention standards through weekly audits and customer awareness. 06/2012 to 09/2012 Apparel Sales Lead Company Name － City , State Implementing the merchandise presentation standards and signage of the apparel department to meet company standards and maximize profits Supporting company standards of selling and customer service Assisting the store management team with general supervision in the store in accordance with company policies and procedures including opening and closing the store and front end coverage as assigned Complying with cash office procedures and preparing deposits and balancing cashiers Compliance to loss prevention standards and audit requirements. 07/2010 to 05/2012 Team Scout Coordinator Company Name － City , State Set up in store displays, maintain and change out graphics. Move product to optimize location on floor/shelf. Refresh product presence to ensure full and neat presentation of available inventory. Provide in store support around key marketing programs, initiatives and major product launches Educate retail managers and sales associates on Under Armour in store programs, sales initiatives, product launches and corporate merchandising guidelines Provide a high level of customer service within Under Armour merchandise areas, the location of which within the store to be based on season, launch and/or event. 09/2009 to 07/2010 Footwear Specialist Company Name － City , State Assist customers with footwear needs Knowledge of all types of athletic footwear Stock and remodel footwear sales floor to company standards weekly based on company initiatives and weekly planner. Loss Prevention measures taken daily by daily self audits and weekly shakedowns of stockroom Work closely with management to maximize sales and generate new customers Provide exceptional customer service needs. 12/2006 to 08/2009 Sales Associate / Assistant Manager Company Name － City , State Assist customers with sportswear and equipment needs Achieve daily sales goals through customer satisfaction Stock and remodel store sales floor to emphasize new product and in-season sports. Supervise and train employees on company brand standards through workshops and weekly meetings. Complete daily and weekend ending paperwork to present business results to district manager. Handle daily deposits and store reports. Education 12 2009 Bachelor of Science Hotel and Restaurant Administration Degree : Hospitality University of Central Missouri － City , State GPA: GPA: 3.0 GPA: 3.0 Skills customer satisfaction, customer service, documentation, Driving, electronic mail, fax, graphics, hiring, inventory, letters, Loss Prevention, managing, marketing, meetings, merchandising, office, neat, payroll, philosophy, policies, pricing, receiving, retail, selling, sales, supervision, telephone, workshops | APPAREL |
EXECUTIVE CHEF Summary Over 29 years experience in front and back of house. Seeking a Management position. Expert in managing kitchen staff and preparing foods at reduced cost without compromising quality and taste. Executive Chef with 4 years of experience in high-pressure culinary environments. Skilled in preparing large volumes of food quickly and efficiently. Highlights Kitchen, Bar, & Dining Room
Operations
Integrated Inventory Control
Promotions & Up-selling
Budgeting / Profit & Loss
Management
Safety & Sanitation Compliance Innovative Menu Planning Vendor Management & Negotiation Strategic Kitchen
Planning Budget Management Culinary Staff Training and Development Menu Management Team Building and Leadership Outstanding Guest Relations Experience Company Name City , State Executive Chef 08/2010 to 08/2014 Innovative menu development and planning. Food and labor cost control. Food presentation and preparation. Managed special events. Purchasing and inventory management. One on one customer relations with clientele. Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services. Training and developing employees. Company Name City , State Kitchen Manager 08/2009 to 07/2010 Recommended measures for improving work procedures and workers performance. Created work schedules and organized employee time sheets. Assign duties, responsibilities, and work stations to employees in accordance to with work requirements. Performed various financial activities such as cash handling, deposits and payroll. Observe and evaluate workers and work procedures to insure quality and standards. Complete disciplinary write-ups and performance reports. Company Name City , State Sous Chef 08/2007 to 09/2009 Help train, develop and grow kitchen staff. Planning, preparing and direction food operations in kitchen and outgoing catering orders. Making sure all kitchen staff works to the highest culinary standards. Checking quality and quantity of food received from suppliers. Giving both positive and negative feedback to staff on a daily basis. Making sure that all in house kitchen and catering policies were implemented. Training and developing employees. Company Name City , State Lead Expeditor/Customer Service Rep 04/2005 to 08/2008 Delivering catering orders to surrounding airports. Customer service. Data entry using Quick books. Packaging and labeling orders for outgoing deliveries. Shopping for special requests throughout San Diego Area for an elite clientele. Training and developing Employees. Skills: Consistently working to high standards, Gain in-depth familiarity with any kitchen's operations,
Serve Safe Management Certified, Knowledge of different styles of cooking, Resolving personal conflicts
between staff members. Constantly working hard to achieve personal goals and objectives. Process improvement
analysis and implementation. Education Restaurant/Hotel Management 2017 Penn Foster Management Serve Safe Certified 2015 City Skills Consistently working to high standards, Gain in-depth familiarity with any kitchen's operations, Serve Safe Management Certified, Knowledge of different styles of cooking, Resolving personal conflicts between staff members, Constantly working hard to achieve personal goals and objectives, Process improvementanalysis and implementation | CHEF |
ASSISTANT MANAGER/ SALES AND RELOCATION SPECIALIST Summary I have been working professionally in the field of multi-family housing communities for over two years. My day to day duties are in sales and relocation assistance, taking tours, helping with resident and client issues, many administrative and office tasks, and processing of monies, following up with leads, scheduling vendors for maintenance issues, ordering supplies, data collection and weekly reports for our owners, and appointment setting. I learn and adapt easily, work well with others and am efficient and accurate in my work. I received my B.S. in Appropriate Technology from Appalachian State University in 2012 and am currently completing a second degree part time online, a B.S.B.E. in Information Technology with East Carolina University. Experience Assistant Manager/ Sales and Relocation Specialist Jun 2014 to Current Company Name － City , State Leasing apartments at two multifamily apartment communities the popular South Park and Third Ward neighborhoods of Charlotte. Leasing (sales) of Apartment Homes Helping current residents with all issues and concerns. Assisting maintenance with scheduling service requests, and being a buffer between maintenance and residents; following up with residents on service requests. Walking the model and tour path, clubhouse, business and fitness centers and setting out refreshments at the start of each day to maintain a professional appearance of the community; making sure marketing collateral is out for prospects. Scheduling appointments for tours; and taking prospects on tours of the community and our model apartments, gathering contact information from prospects, following up with all prospects with three forms of contact: email, phone and hand written letter. Following up on telephone and internet leads throughout each day. Answering phones; filing; checking and maintaining property and associate email. Total # of Leases in first month: 12 Maintain the property renewal programs. Increasing the percentage of residents in compliance with company renter's insurance requirements. Complete a weekly market analysis survey including (but not limited to): Current market conditions, nearby acquisitions, and miscellaneous property data. Follow quarterly marketing plans and go on marketing visits to surrounding businesses weekly. Typing new leases and renewals; putting lease files together according to the National Apartment Association checklist/format. Floating Leasing Agent/Consultant Apr 2013 to Jun 2014 Company Name － City , State Leasing apartments at three multifamily apartment communities. Helping current residents with all issues and concerns to the best of my ability. Assisting maintenance with scheduling service requests, and being a buffer between maintenance and residents; following up with residents on service requests. Walking the model and tour path, clubhouse, and fitness center at the start of each day to maintain a professional appearance of the community; making sure marketing collateral is out for prospects. Scheduling appointments for tours; and taking prospects on tours of the community and our model apartments, gathering contact information from prospects, following up with all prospects with three forms of contact: email, phone and hand written letter. Following up on telephone and internet leads throughout each day. Answering phones; filing; checking and maintaining property and associate email. Total # of Leases in first year: 58. Maintain the property renewal programs. Maintained a 55% renewal rate at The Fairington. Increased percentage of residents at The Fairington in compliance with company renter's insurance requirements. September 2013- 72%, April 2014- 99%. Complete a weekly market analysis survey including (but not limited to): Current market conditions, nearby acquisitions, and miscellaneous property data. Follow quarterly marketing plans and go on marketing visits to surrounding businesses. Typing new leases and renewals; putting lease files together according to the National Apartment Association checklist/format. Construction Crew Member Jun 2012 to Dec 2013 Company Name － City , State Demolition of homes and retail space that were to be remodeled. Framing and sheet rocking. Cleanup of jobsite after remodel or build complete. Server Oct 2011 to Feb 2013 Company Name － City , State Construction Crew Member Jan 2002 to Jan 2009 Company Name － City , State Demolition of homes and retail space that were to be remodeled. Framing and sheet rocking. Cleanup of jobsite after remodel or build complete. Education BSBE , Information Technology Present East Carolina University － City , State (Online BSBE) Bachelor of Science , Appropriate Technology May 2012 Appalachian State University － City , State Renewable Energy and Green Technologies High School Diploma , College Prep May 2005 Parkwood High School － City , State Skills Office Administrative tasks: filing, market analysis, marketing plans, outreach marketing, answering multi-line phones, appointment scheduling, billing and collections, typing. Microsoft Office: Word, Access PowerPoint, Excel, Outlook, and Publisher. Mac Office Suit: Pages, Numbers, and Keynote Proprietary Programs: RealPage/Onesite, ADP E-Time Management, Key-Trac System, Blue Moon, LeasingDesk, Weblisters, Property Solutions, LRO, MRI, SafeRent, and Yardi. Technology and Drafting Software: Revit BIM, AutoCAD, Windographer, C+ and C++ programming languages. Accomplishments I have received "Exceeds Expectations" on my end of year performance reviews with Ginkgo Residential and Fairfield Residential. Volunteering Volunteered with Watauga Extension teaching ESL (English as a Second Language) to migrant farm workers in Boone, NC in 2007. Worked on the ASU Sustainable farm in 2007. Worked at the ASU Biofuels Lab in 2008. | CONSTRUCTION |
BANKING OFFICER Professional Summary l An adaptable and responsible IT Savvy seeking an mid-level position in the Finance, Technology or Fintech market.
l BA in Economics with a master's degree in Management and my current job as a Banking Officer has provided me with a
well-rounded background and enabled me to develop an analytical/logical approach to tasks, software skills, and the ability
to work under pressure.
l Talented Director of Finance with one-year background in sponsorship, fundraising and private event planning. Skilled in
devising marketing plans to promote venues and events services. Proven history of building business through personal and
professional networking. Skills NMLS # 1796859 Business development expertise Project Management Confluence, Jira, Salesforce, SQL Sales professional Financial Analysis Strategic plans Google G Suite, Keynote, Microsoft Office Technology-savvy Accounting, Recruitment Banking, Sales Budget, SQL Business development, Strategic Credit, Strategic plans Client, Website Decision-making, Articles Documentation Due diligence Finance Financial Financial Analysis Financial statements Mandarin Marketing Sstrategy Marketing Market Marketing collateral Money Microsoft Office Mortgage originator Newsletters POS Presentations Pricing strategy Producer Project Management Public relations Purchasing Real estate Work History Banking Officer , 10/2018 to Current Company Name – City , State Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues. Complied with regulatory requirements, including the bank Secrecy Act, Anti Money Laundering & OFAC, etc. Top 3 Loan Sales producer and Top 1 Mortgage originator in North Denver market. Analyzed financial credit and underwrote to determine loan feasibility. Developed and maintained strong relationships with local real estate agents and small business owners. Supervised Asian Banking Center and directed internal activities, including community events and newsletters. Director of Finance , 05/2019 to Current Company Name – City , State Assessed budget plans and present costs to forecast trends and recommend changes. Executed financial due diligence tasks on daily basis to maintain optimal organization finances. Planned and designed product and pricing strategy for membership, increasing membership by 200%. Directed the Finance Committee and conducted the organization's annual budget and financial strategic plan. Formulated, prepared, and issued financial statements with 10% increased efficiency to ensure timely deliverables. Marketing Specialist , 08/2017 to 09/2018 Company Name – City , State Created, improved, developed marketing strategic plans on the company's website and social media. Mentored and guided the executive team during business development decision-making to optimize profitability, marketing
strategy, and communications planning. Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations,
public relations campaigns, articles, and newsletters. Built 10+ strong partnerships with recruitment agencies, universities, and student associations. Retail Store Manager , 08/2014 to 07/2015 Company Name – City Managed all aspects of store operations, including organization, maintenance, and purchasing functions. Kept orderly and accurate accounting records by monitoring sales documentation. Improved sales process and track with the implementation of a new point of sale (POS) system. Education Master of Management : Business Management , 05/2017 Colorado State University - City , State Bachelor of Arts : Applied Economics , 05/2013 National University of Kaohsiung - Taiwan Work History Banking Officer , 10/2018 to Current Company Name – City , State Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues. Complied with regulatory requirements, including the bank Secrecy Act, Anti Money Laundering & OFAC, etc. Top 3 Loan Sales producer and Top 1 Mortgage originator in North Denver market. Analyzed financial credit and underwrote to determine loan feasibility. Developed and maintained strong relationships with local real estate agents and small business owners. Supervised Asian Banking Center and directed internal activities, including community events and newsletters. Director of Finance , 05/2019 to Current Company Name – City , State Assessed budget plans and present costs to forecast trends and recommend changes. Executed financial due diligence tasks on daily basis to maintain optimal organization finances. Planned and designed product and pricing strategy for membership, increasing membership by 200%. Directed the Finance Committee and conducted the organization's annual budget and financial strategic plan. Formulated, prepared, and issued financial statements with 10% increased efficiency to ensure timely deliverables. Marketing Specialist , 08/2017 to 09/2018 Company Name – City , State Created, improved, developed marketing strategic plans on the company's website and social media. Mentored and guided the executive team during business development decision-making to optimize profitability, marketing
strategy, and communications planning. Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations,
public relations campaigns, articles, and newsletters. Built 10+ strong partnerships with recruitment agencies, universities, and student associations. Retail Store Manager , 08/2014 to 07/2015 Company Name – City Managed all aspects of store operations, including organization, maintenance, and purchasing functions. Kept orderly and accurate accounting records by monitoring sales documentation. Improved sales process and track with the implementation of a new point of sale (POS) system. Interests COMMUNITY LEADERSHIP AND INVOLVEMENT
, Asian Pacific Development Center - Volunteer (2019 - Current)
Center for Asian Pacific American Women - Conference Committee (2019) Languages Bilingual in Mandarin Skills NMLS # 1796859 BBusiness development expertise PProject Management CConfluence, Jira, Salesforce, SQL SSales professional FFinancial Analysis SStrategic plans GGoogle G Suite, Keynote, Microsoft Office TTechnology-savvy, Accounting, Banking, budget, Business development, credit, client, decision-making, documentation, due diligence, Finance, financial, Financial Analysis, financial statements, Mandarin, marketing Sstrategy, marketing, market, marketing collateral, Money, Microsoft Office, Mortgage originator, newsletters, POS, presentations, pricing strategy, producer, Project Management, public relations, purchasing, real estate, recruitment, Sales, SQL, strategic, Strategic plans, website, articles | BANKING |
TRANSFER RECRUITER/ADMISSIONS COUNSELOR Career Overview Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.Executive Administration Develop Result Oriented Procedures Operation Management National Talent Consultant Organizational Consulting Performance Expansion Strategic Business Marketing/Planning ROI & Profit optimization Office Competencies Microsoft Office Suite Programs Email Protocol Desktop Publishing Internet Usage Office Management Create Procedures, Handbooks Rainbow Push Coalition National Action Network United Institution Baptist Church Philathea Ministry Central Union Missionary I have been able to observe Cheryl in a variety of settings, including seeing how well she operates a fluent and successful office." George Curry, Keynote Speaker/Media Coach Ms. Porter is one of the most effective Executive Administrators I've ever worked with. She is masterful at scheduling, adept at juggling and possesses excellent people skills." Dr. Julianne Malveaux, President Emeriti-Bennett College Ms. Porter is a resourceful, creative, and solution-oriented person. She functions well as a team leader." -Murray Dewalt, Security Chief, Rev. Jesse L. Jackson EXECUTIVE ADMINISTRATION AND OPERATIONS MANAGER Professional Experience Transfer Recruiter/Admissions Counselor 01/2014 to 06/2015 Company Name City , State A private historically black liberal arts college for women. Recruiting of transfer and non- traditional students. Creation of transfer guide and official transfer data on college webpage. Work directly with students to secure admission to the college. Develop partnerships with area community colleges and organization's to encourage enrollment of students. Executive Assistant 08/2011 to 12/2013 Company Name City , State A private historically black liberal arts college for women. the President Maintain and manage schedule of the President, including travel and coordinating arrangements. Preparation of monthly travel and expense reports, itineraries, document drafts and correspondence. Event creation and planning for the office of the President. Successful completion of office set-up, supervising and coordinating the daily office functionality. Executive Assistant to the Chief Marketing Officer 02/2009 to 10/2011 Company Name City , State Maintain, manage and create schedule of the CMO, including travel and coordinating arrangements. Work closely with various clients on event planning, national tour scheduling and media advertising. Occasional office manager when required completing invoicing, payroll distribution, call/email inquiry and correspondence management. Assist in the development of company templates, including letters, memos, outlines, forms and charts. Virtual Executive Assistant 01/2007 to 12/2009 Company Name City , State Independently owned and operated national public relations company. At the direction of the president, managed and assigned team projects. Collaborated with team leaders, provided research and other support for projects. Developed and maintained human resource information and files. Compile monthly client reports and authorize billable hours for payment. Managed emails, paper work, inquiries, correspondence, proposals and confidential administrative client data. Wrote copy for email, direct mail and print advertising. Operator/Receptionist 11/2002 to 10/2009 Company Name City , State Jackson Park is a 270 patient facility and 900-faculty member community hospital serving over 1 million people. Operated facility main switchboard. Paged physicians, and all other hospital personnel overhead, in-house and long range. Greeted and assisted patients, visitors and staff members. Paged physicians, faculty overhead, and in-house and long range system. Created and presented communication guidelines and operations for orientation classes for new hires and residents. Law Enforcement Officer/Police Officer 11/1985 to 12/1997 Company Name City , State The Metropolitan Water Reclamation District of Greater Chicago is an independent government encompassing approximately 91 percent of the land area of Cook County, Illinois. Focus on protecting and serving the community and property. Patrol assigned areas and respond to calls, enforce laws, make arrests and issue citations. Daily patrol of incorporated and unincorporated areas of Cook County, IL on district owned property. Illinois state peace officer certification with full IL peace officer arrest authority and weapon certification. Doubles as officer and dispatcher on a rotating basis, verified employee identification including photo and fingerprint verification. Education Business Communications - Area of Study G.M.O.R. Theological Institute Counseling & Pastoral Care - Area of Study Timothy J. O'Connor Training Academy Certification - Illinois State Peace Officer Northern Illinois University Attained Diploma Chicago St. Thomas Aquinas H.S AFFLIATIONS & COMMUNITY SERVICE Professional Endorsements Skills administrative, photo, advertising, arts, Business Communications, charts, community hospital, Counseling, client, clients, direct mail, direction, email, event planning, expense reports, Focus, forms, government, human resource, invoicing, letters, office, office manager, payroll, personnel, print advertising, proposals, public relations, Recruiting, research, scheduling, supervising, switchboard | PUBLIC-RELATIONS |
MEDICAL RECORD TECHNICIAN Professional Summary A Healthcare Administration Professional combining higher education (B.A, M.H.A.) with a history of building strong alliances and partnerships with business professionals, patients, medical personnel (physicians, nurses, allied health), families, and community members to steer operational projects, meet long/short term healthcare/business objectives, architect process improvements, ensure regulatory/HIPAA compliance and position the healthcare operation as the provider of choice/ Electronic Medical Record and Health Information Management/. Member: American College of Healthcare Executives Builds Instant Rapport and Relationships with Patients/Healthcare Professionals Negotiates Mutually Beneficial Solutions Diplomatic Communicator Exceeds Healthcare/Business Objectives Sources Cost-Effective Solutions Process Improvement Compliant with HIPAA/Organizational Guidelines Ambitious and Dedicated Project and Program Management] Exceptional and Creative Problem Solving Skills Built loyal business relationships with patients, colleagues, physicians, families, and allied healthcare professionals across a premier fast-paced medical/healthcare facility while administering and maintaining healthcare records, organizing patient schedules, steering projects/programs, architecting improvements to business/healthcare operations, mitigating costs, maximizing compliance levels, and partnering with physicians and colleagues to share best practices and meet organizational objectives. Data analysis of multiple projects within a system. Ability to work under pressure and balance many competing priorities. Maintain quality control and provided leadership oversight of patient safety. Strong knowledge of Electronic Medical Records(EMR) system. Develop project plans and identify key issues, Identifies data needs and requirements proactively along with implement project solutions that meet productivity, quality and client-satisfaction goals. Maintained Confidentiality, Sensitivity, Accuracy, and Compliance with Organizational and HIPAA Regulations while managing patient, organizational, and healthcare information and entering, updating, and validating records. Improved the Overall Patient Experience while providing superior patient care and serving as a primary point of contact to positively impact patients, families, community referrals, and visitors. Communicated with Patients and Families, Physicians, and Colleagues in a diplomatic, caring, and empathetic manner to provide emotional support, answer questions, resolve issues concerning the administrative coordination of their care, and ensure high levels of patient satisfaction. Identified Roadblocks to Architect Innovative Performance Improvements charged with resolving issues, increasing efficiency/effectiveness, enhancing business operations, meeting long/short term objectives, optimizing the quality of patient care, boosting fiscal revenues, and maximizing compliance levels. Assigned and Prioritized Patient Care Services, Procedures, and Appointments to meet aggressive simultaneous objectives while also ensuring patients have time for rest and family visitation. Provided Administrative/Office/Accounting Support. Organized files and records, prepared invoices, agendas, and expense reports, created presentations, authored correspondence letters/memoranda, and ordered supplies. Managed, Allocated, and Forecasted Inventory Levels, monitored equipment/supplies, and scheduled maintenance/repairs to ensure uninterrupted operations and the completion of complex projects/programs within aggressive deadlines. Empowered Junior Staff Members to Meet both Individual and Team Goals by providing both training and positive and consultative leadership. Answered questions, resolved staff/operational issues, and shared best practices. Skills Work History Medical Record Technician , 10/2014
to Current Company Name – City ,
State Healthcare Information Management Processes request for release of confidential information for all purposes. Analyzes complex data for completeness and accuracy. Performs specialized and diversified clerical duties associated with medical records procedures. Adheres to internal controls and reporting structure. Collect, Analyze and report data related to the quality of health information including its adequacy completeness and accuracy. Analyzes, interprets and investigates complex documentation compliance issues. Distributes and release information in an efficient manner of time in order to improve health outcomes and quality of service Maintain Regulatory compliance such as (HIPPA) and monitors quality of releasing Health Information Ensures customer service satisfaction and builds high level of leadership for business operations. HEALTHCARE UNIT COORDINATOR , 01/2012
to 03/2014 Company Name – City ,
State UNIT 1. Voluenteer FLoor Host , 01/2010
to 01/2012 Company Name – City ,
State Demonstrated compassion, respect, leadership, expertise, and dignity while interacting with patients, families, physicians, and colleagues of diverse cultural/socio-economic backgrounds and beliefs; aggregated and organized patient data with sensitivity and confidentiality, distributed patient mail, communicated healthcare standards and organizational protocols, and resolved roadblocks. Implement quality improvement activities to increase patient satisfaction. Creates, manages and analyzes complex databases. Ensure quality and timely execution of project deliverables effectively within the organization. Establishes practices that meet or exceed customer expectations and fosters a "customer focused" environment. Maintained Accurate Documentation/Records in compliance with organizational/government guidelines. Upheld the Philosophies/Objectives of Patient Care while both participating in department process improvement activities and accelerating professional knowledge/development. Healthcare Unit Coordinator , 06/2012
to 03/2014 Company Name – City ,
State Composed and drafted all outgoing correspondence and reports for managers. Oversaw inventory and office supply purchases. Reduced overhead by taking on more responsibility with creative and administrative projects. Managed executive calendar and coordinated weekly project team meetings. Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy. Strategically planned methods to achieve operational goals and targets. Continually maintained and improved the company's reputation and positive image in the markets served. Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan. Introduced, negotiated and implemented new projects to expand scope of engagement. Investigated and reported issues relating to patient care or conditions that might hinder patient well-being. Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards. Identified process improvements in the day-to-day functioning of the department. Closely collaborated with management team to make necessary improvements and satisfy resident needs. Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs. Participated in facility surveys and inspections made by authorized governmental agencies. Confirmed accurate completion of forms/reports for the admission, transfer and/or discharge of each resident. Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement. Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions. Created and maintained computerized record management systems to record and process data and generate reports. Education M.H.A.MASTERS : HEALTHCARE ADMINISTRATION ,
2014 The University of Phoenix - City ,
State HEALTHCARE ADMINISTRATION B.S : BACHELOR OF SCIENCE : BUSINESS ADMINISTRATION ,
1 2008 Dallas Baptist University - BUSINESS ADMINISTRATION Certifications CPR Certified, First Aid Certified, and Six Sigma Certified-Black and Green Belt (ExpertRating.com) Strong Analytical and Effective Communication, Excellent Verbal, Written and Interpersonal Skills, Professional Handling of exposure to confidential/Sensitive Information, Proficient in Spreadsheet, Word Processing and Presentation Software, Maintain positive and supportive attitude and demeanor Skills business operations, clerical, com, Interpersonal Skills, CPR Certified, customer service, databases, Documentation, First Aid, government, leadership, Access, Excel, mail, Microsoft Office, Outlook, PowerPoint, Word, monitors, organizational, process improvement, Processes, protocols, quality, quality improvement, reporting, Six Sigma, Spreadsheet, Word Processing, Written | HEALTHCARE |
GLOBAL SR. MANAGER, PAID MEDIA Professional Summary I am a digital and product marketing professional with 13 years of experience, helping businesses increase their brand presence, engage with their customers and generate revenue throughout the customer lifecycle. My success comes from understanding and speaking to customer needs, creating compelling programs and pushing the boundaries of today's innovative marketing platforms to drive measurable results. Core Qualifications Digital Marketing Social Media Marketing Lead Generation Brand Managemen Online Advertising Search Engine Marketing Product Marketing Strategic & Tactical Planning Storytelling Content Creation Product Messaging Mobile Marketing Experience Company Name City , State Global Sr. Manager, Paid Media 04/2014 Pioneers Rackspace's paid marketing initiatives to drive lead generation and eCommerce conversion through customer engagement Develops strategy for enterprise, mid-market and SMB marketing plans to ensure digital programs contribute to business growth Manages annual budgets of $6M across six differentiated business units Collaborates with Creative, eCommerce and Brand teams to ensure a consistent story is told throughout the user experience Provides business insights to internal clients to realize cross-channel efficiencies and optimization. Company Name City , State Director of Digital Marketing 01/2013 to 11/2013 Led HP Autonomy's search engine marketing, online advertising, blog and social media content and marketing strategy Worked directly with HP Autonomy business units to conceptualize content and messaging and integrate this into lead generating digital campaigns to promote product pushes Created and oversaw blogging platform recognized as the consistent top performer of all HP Software blogs, with over 35 contributing authors Managed HP Autonomy's social profile, increasing social awareness by 50% and digital lead generation by 75% for HP Autonomy within three months through aggressive content creation and promotion Company Name City , State Director of Product Marketing 06/2011 to 01/2013 Worked closely with C-level management to set product vision, messaging and market positioning for Autonomy's Promote suite of technologies Raised portfolio awareness by creating and managing divisional strategic marketing implementation plans across all marketing channels and devices for company's customer experience management , mobile, and eCommerce solutions Conducted educational and promotional speaking engagements, videos, whitepapers and sales collateral for Autonomy's marketing optimization platform, generating over 500 sales leads in one quarter Devised and created high level marketing collateral, including case studies, sales presentations, white papers, and strategic marketing briefs, targeting C-level executives Company Name City , State Account Director 06/2010 to 05/2011 Managed a $5.5M marketing budget, developing and executing marketing strategies and budget planning for major telecommunications company Worked directly with client to create multi-channel e-commerce marketing programs to drive bottom-line results and increase brand loyalty Managed large-scale mobile and website redesign project to raise customer engagement and adoption Developed business strategies that increased product awareness and brand image over website and mobile platforms Company Name City , State Sr. Marketing Manager 01/2008 to 05/2010 Managed all marketing content creation and marketing initiatives for North American market while working with global team to ensure synergies Developed content and executed strategic plans against budget, managing successful project from inception to completion Controlled overall company image and messaging across all marketing collateral in print, interactive, social media and electronic formats Increased brand visibility in North American market by 60% in one year through on and offline marketing campaigns -- including SEO/SEM, mobile, social media, website, events, and print Company Name City , State Account Manager/Director 10/2006 to 11/2007 Developed and executed against interactive marketing plans and initiatives for client's six CPG brands Conducted competitive and industry analysis to make informed recommendations to key stakeholders Improved structure for measuring and reporting campaign performance against ROI, resulting in 75% increase in tracking of KPIs Company Name City , State Interactive Account Supervisor 02/2005 to 10/2006 Identified and scoped interactive opportunities across all agency accounts, including brand, lead generation and e-commerce Developed, trained and enriched agency's interactive department for account management, media and production functions Worked with Business Development team to increase interactive projects by 150% Company Name City , State Sr. Account Manager 09/2003 to 01/2005 Promoted and ensured consistent brand messaging through all interactive channels Developed strategic retail business and interactive marketing plan for client's penetration into growing market segments Conducted and analyzed interactive research and competitive information to advise on brand strategy, increasing brand presence in online sector Company Name City , State New Media Manager 12/2000 to 09/2003 Directed strategic online marketing branding efforts for the Telecommunications, Media & Entertainment and High Tech website segments Created targeted interactive campaigns for select clients, increasing loyalty by 75% in three-month timeframe Implemented online business processes to increase new business leads by 110% in one year Education Masters of Business Administration : International Marketing Georgia State University , City , State , USA International Marketing Bachelors of Science : Dietetics University of Maryland , City , State Dietetics Skills account management, advertising, agency, brand strategy, branding, budget planning, budgets, budget, Business Development, business processes, business strategies, C, competitive, content, content creation, conversion, client, clients, e-commerce, e-commerce marketing, eCommerce, HP, image, industry analysis, Director, managing, marketing plan, marketing plans, market positioning, marketing strategies, marketing strategy, marketing, market, marketing collateral, messaging, enterprise, online marketing, optimization, presentations, Product Marketing, promotion, speaking, reporting, research, retail, sales, strategy, strategic, strategic marketing, strategic plans, white papers, telecommunications, vision, website | DIGITAL-MEDIA |
SELF-SUSTAINING ENGINEERING TECHNICIAN Summary Versatile Self Sustaining Engineering Fabrication Technician adept at managing projects and resolving issues as well as hardware troubleshooting. Highly effective at working independently and as part of a team. Recently worked in Diffusion Furnace while making 300mm Wafers. Previously worked in Wet Etch and Plasma Asher while making 200mm and transitioning into the 300mm Wafers. I have an impressive blend of technical expertise and people skills. Committed to providing quality and consistent technical support. Experience 10/2000 to Current Self-Sustaining Engineering Technician Company Name － City , State Diffusion Fabrication Technician currently making 300mm wafers. Lead Operation Trainer. Run operational tests on systems and equipment to reinforce proper processes and remedy malfunctions. Rotating Area Coordinator which includes distributing work schedules to other technicians. Plasma Asher as well as Wet Etch Fabrication Technician making 200mm and then 300mm Wafers. Lead Level 3 Maintenance Technician and Level 2 Process Technician. Helped create Level 3 Maintenance training classes to ensure proper training is accomplished. Former Member of the Fab Emergency Response Team. 08/1999 to 09/1999 Production Technician Company Name － City , State Built and tested Ultrasonic Bio microscope and other eye care products from start to finish by inspecting and testing. circuit boards and building the product. Involved in the improving and implementing test procedures for all circuit boards. to insure they run properly. 08/1998 to 08/1999 Electronic Technician Company Name － City , State Troubleshooting and repair of 100 modems per night on average. Helped run other areas of the fabrication line when needed. Education 2000 Bachelor of Science : Electronic Engineering Electronics Engineering Field ITT Techinical Institute － City , State GPA: GPA: 8 Electronic Engineering Electronics Engineering Field Skills Excellent communication, inspecting, Team Lead, modems, processes, Scheduling, Technician, Trainer, Troubleshooting | ENGINEERING |
INFORMATION TECHNOLOGY SPECIALIST Experience Information Technology Specialist , 08/2015 to 05/2020 Company Name – State Build, implement or support electronic health records and other systems that store patient's data. Assisted in network management and software development. Took periodic review of set standards and database. Principal Chemical Engineer / Information Technology Specialist , 10/2005 to 06/2015 National Board for Technology Incubation, Abuja Nigeria
(Federal Ministry of Science and Technology). Monitored, implemented, and maintained IT systems. Produced technical reports, analyzed data, and built databases. Facilitated discussions to resolve a safety concern with a key process monitoring instrument. Planned and designed technology related activities aimed at nurturing the growth of innovative businesses. Provided technical support and capacity building in science and technology. Collaborated with market development on new IT technologies for industrial and consumer groups. Facility Engineer Intern , 10/2002 to 09/2003 Company Name Analyzed process data from newly revamped furnace to improve efficiency of long-term performance monitoring plan by over 50%. Developed and maintained of engineering/operating standards through periodic review. Improved 40% Reliability/uptime performance and cost reduction efforts for the production units. Managed materials through preventive/corrective maintenance of products. Engineer Intern , 08/2000 to 01/2001 Company Name Produce a piping and instrumentation diagram of the pumphouse, cooling tower and condensate lines. Led weekly group meetings with interns and management for future improvements. Monitored, troubleshoot, and observed operations and processes for quality, damages and /or defects. Work History Information Technology Specialist , 08/2015 to 05/2020 Company Name – State Build, implement or support electronic health records and other systems that store patient's data. Assisted in network management and software development. Took periodic review of set standards and database. Principal Chemical Engineer / Information Technology Specialist , 10/2005 to 06/2015 National Board for Technology Incubation, Abuja Nigeria
(Federal Ministry of Science and Technology). Monitored, implemented, and maintained IT systems. Produced technical reports, analyzed data, and built databases. Facilitated discussions to resolve a safety concern with a key process monitoring instrument. Planned and designed technology related activities aimed at nurturing the growth of innovative businesses. Provided technical support and capacity building in science and technology. Collaborated with market development on new IT technologies for industrial and consumer groups. Facility Engineer Intern , 10/2002 to 09/2003 Company Name Analyzed process data from newly revamped furnace to improve efficiency of long-term performance monitoring plan by over 50%. Developed and maintained of engineering/operating standards through periodic review. Improved 40% Reliability/uptime performance and cost reduction efforts for the production units. Managed materials through preventive/corrective maintenance of products. Engineer Intern , 08/2000 to 01/2001 Company Name Produce a piping and instrumentation diagram of the pumphouse, cooling tower and condensate lines. Led weekly group meetings with interns and management for future improvements. Monitored, troubleshoot, and observed operations and processes for quality, damages and /or defects. Education Master of Science : Chemical Engineering , 11/2005 University of Lagos - City Master of Science Degree : Computer Science and Information Technology University of the District of Columbia - City Bachelor of Engineering : Chemical Engineering , 09/2001 Federal University of Technology - State Data Communication Network, Course
Title: Ample view towards 5g mobile network The paper focused on the future and technology of the 5G network. University of the District of Columbia - State Information Security, Course University of the District of Columbia - State Tittle: An overview of cloud software-as- a service (SaaS) computing model. The paper focused on SaaS implementation, security, and its challenges. Summary CAREER OBJECTIVES
An accomplished Chemical Engineer and IT Professional, with 10+ years of International work experience in Chemical Engineer Development. Skilled in research and data analysis and experienced in solving complex problems. Seeking to attain a position where I can use my experience in Chemical Engineering and educational background in IT. Affiliations Information Technology Specialist University of the District of Columbia, Workforce development 2018
Licensed Registered Engineer Council for regulation of Engineering in Nigeria COREN) Abuja, Nigeria 2006
"Effective Research/Planning, Organizational Goal Implementation and Sustainable Monitoring Capacity 2014
Building Programme", Richflood International Limited, Abuja, Nigeria
"Project Plans and Implementation Plan Gap Management", Supreme Management Training and 2012
Consultancy Services Limited Johannesburg, South Africa. Highlights Microsoft Products. Highly proficient in Research and Development model. Excellent Interpersonal Skills Administrative and organizational skills Excellent Communication Skills Problem Solving Skills International experience Security analysis Risk analysis and mitigation Administrative Excellent Interpersonal Skills Excellent Communication Cost reduction Databases Database Electronic health records Information Security Market development Materials Meetings Microsoft Products Network management Network Organizational skills Problem Solving Skills Processes Quality Research Risk analysis Safety Security analysis Software development Technical support Troubleshoot View Skills Administrative, Excellent Interpersonal Skills, Excellent Communication, cost reduction, databases, database, electronic health records, Information Security, market development, materials, meetings, Microsoft Products, network management, Network, organizational skills, Problem Solving Skills, processes, quality, Research, Risk analysis, safety, Security analysis, software development, technical support, troubleshoot, view | INFORMATION-TECHNOLOGY |
SOFTWARE ENGINEERING ANALYST Skills Programming Languages: C, SQL, Python, R, Tableau
developer
Tools: HP ALM Quality center, HP QTP, MS office, Trello- Project management tool, Streak CRM. Accomplishments Certifications: Coursera Introduction to interactive programming using Python,Rice University; Udemy certified SQL. Experience 02/2017 to 07/2017 Software Engineering Analyst Company Name － City , State Enactus chapter of Thapar University
Founded project Soul of the clay as the team lead of Enactus to aid the artisans by up skilling them with modern day
techniques, thereby increasing the income of these artisans by 150%. Executed project Naritva, where I along with my team implemented a socio-economic business model in order to
improve women sanitation in rural areas of India with motive to reduce diseases prevalent among rural women. Executed project Jaivika to bolster farmers by setting up machinery to produce low cost manure from organic waste. Student Alumni Interaction Cell - Administered alumni relations as a senior member in SAIC and held the responsibility of
event management in cultural events. 12/2016 to 02/2017 Software Engineering Analyst Project- Global Site System Services
Delivered automation tools using HP Quick Test Professional and VB script to achieve 95 percent test coverage and
increase the efficiency of process by 25 percent. 12/2015 to 11/2016 Associate Software Engineer Project- Global Site System Services
Worked as a part of quality assurance team for one of the leading Oil and Gas Company by functional testing in a
simulation lab to assure the smooth functioning of 300 sites across the globe. Communicated with a team of business analysts in order to understand the business scenarios and draft test scenarios for
application testing. Education and Training Present Syracuse University － City , State June 2015 B.E : Chemical Engineering MS IM
Thapar University － City India Chemical Engineering 6.7/10 May 2011 Delhi Public School Secured 86.8 percent in Class XII: Mathematics: 96/100, Physics: 81/100, Chemistry: 89/100, English- 91/100 Interests Econ Club - Coordinated events like Economics quiz, Virtual Stock Market, Life size monopoly in economics festival. Skills automation tools, business processes, C, Chemistry, CRM, client, English, event management, functional, HP, image, team lead, machinery, Mathematics, MS office, Oil, developer, Physics, Programming, progress, Project management, Python, QTP, Quick Test Professional, Quality, quality assurance, simulation, SQL, Tableau, VB script Additional Information AWARDS AND RECOGNITION
Accenture Outstanding Performer Award.
Awarded Certificate of appreciation by Enactus India to bring a change using entrepreneurial action.
Awarded Certificate of appreciation by Thapar University to organize first economics festival of the University. Econ Club - Coordinated events like Economics quiz, Virtual Stock Market, Life size monopoly in economics festival. | ENGINEERING |
PUBLIC RELATIONS MANAGER Summary Interpersonal skills, public relations.... blabla Experience Public Relations Manager May 2009 to Mar 2012 Company Name － City , State Organizing events for the employees (celebrations, trainings, meetings) Promoting Internships : Internal and External communication Officer at La Poste regional Direction in Marseille, from June to December 2008 : Organizing events for the employees (celebrations, trainings, meetings) Promoting the organization development strategy among employees and contribute maintaining a good level of satisfaction at work Promote new services offered by La Poste to important clients in the region Constantly animate the intranet, through articles about the business or illustrating good practices or employees of the month Writing articles for the journal Jourpost, press releases regarding my projetcs at hand, or sales pitches aimed at heads of departments about the organization leading strategy in order for them to inform their team. Public Relations Officer May 2007 to Jul 2015 Company Name － City , State Contribute to organize the annual fair event PAPIER 2007 (find artists, catering, spot) Promote the AGAC in order to find sponsors to support the Association during the annual recurrent fair event Papier Suggest a marketing strategy plan to appeal to private as well as public donators Photography Assistant at the photo gallery at Paris Match, Hachette Filipacchi Medias, in Paris from January to May 2005: Manage the archives of photos, Analyse the new photographs to be bought or rejected, Communicate with the photographers. Promoting Kedge-Business school (previously Euromed-Marseille) in June 2004: Communicate with the future students, Organize the interviews order, Provide assistance to the jury, Manage the supply stocks for the event and, Participate in tours of the city. Project Manager for Gestion Lastchance from May to July 2007. Relevant coursework: Consumer behaviour Marketing communications Marketing management Advertising campaign management Change management Intern Communication. Regional Communication Manager Feb 2013 to Feb 2014 Company Name － City , State Develop and follow the executive communication strategy for all the Chambers Press Relations (advertising campaigns, press kits, press releases) Events (speech writing, managing service providers, Drafting both corporate and executive communication media (support the local Chambers through providing them proven tools, leaflets, posters created regionally) Define with a graphic agency the new signature of the CRMA PACA and roll it out to all of the Chambers. Education Bachelor of Science , Marketing Communications East Tennesse State University － City , State Master of Science , Communication 2008 IAE d'Aix-en-Provence － City , France Master of Science , Change management (human ressources) IAE d'Aix-en-Provence － City , France GPA: GPA: 3.7 GPA: 4.00 Bachelor of Science , Marketing 2006 Kedge Business School － City , France Cambridge Advanced Certificate of English obtained in 2001.
- Cambridge First Certificate of English in 2000.
- Scientific Baccalaureate (General Studies Certification), European (English-speaking) mention, obtained in 2003, in an international high school, in Luynes, France. Master 2 en Management de la Communication d'entreprise,
2008/2009
Diplôme d'Université Communication et Management du Changement,
IAE d'Aix-en-Provence, Puyricard, France. Bachelor of Business Administration , Spécialité Marketing Communications 2006/2007 East Tennessee State University － City , State , USA Spécialité Marketing Communications Diplôme du Programme Cesemed, Euromed Marseille Ecole de Management, Marseille, France. programme franco-américain (double diplôme) Divers Autonomie, Polyvalence Intérêts : voyages, lecture, théâtre Permis B Accomplishments Media planning. Media. Academic experiences: American Marketing Association member: AMA is one of the largest marketing organizations in the world (over 38,000 members worldwide) that enables its members to keep up with the marketing news and provide them with opportunities to meet professionals and develop their skills. http://www.marketingpower.com/my-marketingpower.php Second Life project: developed a marketing plan to launch a product in an online community. Sales demonstration: professional sales presentation of a travel bag from LANCEL. Advertising campaign project: SWOT analysis of McDonalds, Research and analyse the fast food industry current situation (who are our competitors. What differentiates us from them. Stage of industrial growth ?...), Create a survey to evaluate the current situation of our product to advertise: "Spicy Chicken burger" from McDonalds, and determine the target market segment, Define the brand positioning strategy and select the appropriate media, Establish the financial budget for the campaign choosing the best ways to promote our product efficiently, Create the ads. Languages Fluency in English and French and intermediate level in Spanish Skills Projet management, Change management, writing skills | PUBLIC-RELATIONS |
BANQUET CHEF Professional Summary To whom it may concern: Please accept this letter as my application for the position of executive chef. I am an ambitious and well rounded chef who is able to lead from the front by setting, following and delivering the highest culinary standards. I possess a passion for excellence, and always strive hard to im- prove standards and guest satisfaction. My goal as executive chef is to provide the club members with an experience that exceeds there expectations. I believe that is accomplished by using the highest quality food product keeping within the food budget and assembling the best possible culinary brigade to meet the members needs. I standardize my recipes to maintain consistency and always demonstrate what is ex- pected for each dish concerning portion size, proper cooking techniques, and presentation. My management style is fair, firm, and friendly but with high expectations, also I consider my self to be proactive in running the kitchen. I delegate people according to their strengths, but rotate them seasonally to different stations to help them in their professional development and increas- ing flexibility in the kitchen staff. I train the wait staff on the menu by letting them sample the menu items, and listen to their feed back. I am flexible with special dietary requests from members. I am glad to make adjustments for health conscious members, or those with specific dietary needs. I am visible to the members in the dinning room so that I am able to receive their feed back on the menu. Over the years I had the pleasure of working with some of the best chefs in the country which has enabled me to have a board knowledge of different types of cuisines and keeping up with trends. Skills Work History Banquet Chef Sep 2016 - Current Company Name City , State The Country Club at Mirasol is a three-time member of the prestigious group of Platinum Clubs of Ameri- ca, a certified Audubon Cooperative Sanctuary, and has been recognized as a Distinguished Emerald Club by club industry publication The BoardRoom Magazine. My responsibilities are all banquets, member functions, and theme events and also working with the chef on creating new and exiting menus to keep membership excited about club events. I supervise a team of 12 that produces half of the food and beverage revenue which is 6 million. Executive Sous Chef Aug 2014 - Sep 2016 Company Name City , State The Club is recognized as a "Platinum Club" one of the top 10 private club communities in the United. States. The club has 1300 members and three restaurants and banquet facility. Food and beverage sales. is 5 million a year. I contribute with the executive chef in maintaining the Clubs platinum level status. Candle Light Inn: Catonsville Maryland. Owner, Executive Chef General Manager Jan 1996 - Jan 2013 Company Name Candle Light Inn is a 200 seat white table cloth restaurant that features modern traditional cuisine and a. staff of 50 employees · Coordinate planning, budgeting, and purchasing for all the food operations within the restaurant. Instruct cooks or other workers in the preparation, cooking, garnishing, or presentation of food. Analyze recipes to assign prices to menu items, based on food, labor, and overhead costs. Recruit and hire staff including line chefs, kitchen staff, servers, hostesses, and managers. Sous Chef Jan 1990 - Jan 1996 Company Name Oversaw a staff of 100 kitchen personnel and maintained 5 star menu dishes and service Plan, direct, and supervise the food preparation and cooking activities of multiple kitchens of a large hotel. Instruct cooks and other workers in the preparation, cooking, garnishing, and presentation of food. Over the years I have had the pleasure of working with some of the best chefs in America, all of whom have played a significant role in my development as a chef. My mentors include Peter Timmins CMC, Hartmunt Handke CMC, John Johnstone, CMC, Lawrence McFadden CMC, Keith Coughenour CEC, Alex Darvish, CEC and Richard Rosendale, CMC. Personal Information A meeting is an excellent opportunity for us to have a detailed and candid discussion about the benefits that I can bring to the Country Club. Look forward to hearing from you in the near future to discuss how I can become an integral part of your team. Warm regards Marco Lombardini Education Servsafe certified : 1990 Baltimore Culinary College City , State Graduated with honors in restaurant and hotel management -
The Greenbrier Apprenticeship Program: White Sulphur Springs, West Virginia
Graduated with a gold medal in cold food display and a silver medal in hot food
competition - ACF Executive Certified Chef : 2012 Sous Vide workshop : 2014 , teacher was Richard Rosendale C.M.C
Certified Master Chef prep class : 2014 , teacher was Richard Rosendale C.M.C : 2016 Skills ACF, budgeting, C, ca, cooking, features, personnel, Platinum, publication, purchasing, Safety, sales, servers, supervisory, teacher Additional Information A meeting is an excellent opportunity for us to have a detailed and candid discussion about the benefits that I can bring to the Country Club. Look forward to hearing from you in the near future to discuss how I can become an integral part of your team. Warm regards Marco Lombardini | CHEF |
FEMA VACCINE DISTRIBUTION Professional Summary Committed to sustainable community development and fighting climate change, bringing 5 years of outdoor and forestry experience and 2 years international experience through the Peace Corps. Successful in project planning, community integration and development. Knowledgeable in various environmental, forestry, and agricultural disciplines using sustainable methods. Education in Geography and Urban Planning. Skills Proposal Development Funding Source Research Leadership Maintenance & Repair Microsoft Office & GIS Data analysis Community development International aid Work History FEMA Vaccine Distribution , 04/2021 to 08/2021 Company Name – City Average hours/ week: 50-60 Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting. Worked flexible hours; night, weekend, and holiday shifts. Exceeded goals through effective task prioritization and great work ethic. Provided logistical support by moving supplies and directing traffic. Supported doctors and nurses by completing various tasks. Park Maintenance Worker , 06/2020 to 12/2020 Company Name – City , State Average hours/week: 40 Maintained routine landscaping schedules to boost lawn health and keep facilities neat and well-groomed. Including trimming, weeding and general clean-up. Collected, compiled and posted information on forest recreation and trail conditions to encourage visitor safety and participation in programs. Performed regular forestry maintenance, cutting and trimming trees. Promoted reforestation by reintroducing grass and groundcover plants into area and completed various tree planting and prairie restoration projects. Agriculture Volunteer , 10/2018 to 03/2020 Company Name – City , State Average hours/day: 12 Lived in a rural community providing expertise with Agriculture, Health, and Education. Worked on language and cultural integration, as well as counterpart and community capacity building. Planted 300 trees with community and Dept. of Forestry to combat deforestation and provide a sustainable source of income, natural resources, and nutrition diversity. Planned and facilitated large community based projects. Facilitated lessons and discussions in schools and community groups using PACA methods. Parks and Forestry Maintenance Worker , 06/2014 to 08/2014 Company Name – City , State Average hours/week: 40 Maintained 71 parks and recreation areas by mulching, aerating, weeding, planting, trimming and edging around walks, walls and flower beds. Trimmed and cut trees using various type of power equipment, including chainsaws. Identified and removed poison ivy, buckthorn and other invasive plants. Worked with supervisors to complete daily projects. Education Bachelor of Science : Geography/Urban Studies , 05/2018 University of Minnesota - Twin Cities - City , State Associate of Science : Geography , 05/2016 Normandale Community College - City , State Accomplishments Supplemental Instructor for World Regional Geography course. Dean's List for academic excellence (Dec 2015). Studied abroad in India studying environment and population development. Plymouth Citizens Academy (2015) Certified Forest Garden Trainer - APMG International (March 2020). Skills Proposal Development Funding Source Research Leadership Maintenance & Repair Microsoft Office & GIS Data analysis Community development International aid Work History FEMA Vaccine Distribution , 04/2021 to 08/2021 Company Name – City Average hours/ week: 50-60 Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting. Worked flexible hours; night, weekend, and holiday shifts. Exceeded goals through effective task prioritization and great work ethic. Provided logistical support by moving supplies and directing traffic. Supported doctors and nurses by completing various tasks. Park Maintenance Worker , 06/2020 to 12/2020 Company Name – City , State Average hours/week: 40 Maintained routine landscaping schedules to boost lawn health and keep facilities neat and well-groomed. Including trimming, weeding and general clean-up. Collected, compiled and posted information on forest recreation and trail conditions to encourage visitor safety and participation in programs. Performed regular forestry maintenance, cutting and trimming trees. Promoted reforestation by reintroducing grass and groundcover plants into area and completed various tree planting and prairie restoration projects. Agriculture Volunteer , 10/2018 to 03/2020 Company Name – City , State Average hours/day: 12 Lived in a rural community providing expertise with Agriculture, Health, and Education. Worked on language and cultural integration, as well as counterpart and community capacity building. Planted 300 trees with community and Dept. of Forestry to combat deforestation and provide a sustainable source of income, natural resources, and nutrition diversity. Planned and facilitated large community based projects. Facilitated lessons and discussions in schools and community groups using PACA methods. Parks and Forestry Maintenance Worker , 06/2014 to 08/2014 Company Name – City , State Average hours/week: 40 Maintained 71 parks and recreation areas by mulching, aerating, weeding, planting, trimming and edging around walks, walls and flower beds. Trimmed and cut trees using various type of power equipment, including chainsaws. Identified and removed poison ivy, buckthorn and other invasive plants. Worked with supervisors to complete daily projects. | AGRICULTURE |
SENIOR ENGINEERING MANAGER Summary Personable, patient and adaptable Math tutor with 3 years of experience tutoring K-12 and college students in Mathematics. Highly reliable and approachable person with 8 years of professional experience in people management, leadership, documentation, multi-tasking, innovation and creativity, gained through the corporate world of Silicon Valley. Accomplishments Problem Solving Assisted students from K-12 through college on a variety of class assignments, helped them understand how to solve quantitative problems and achieve higher grades in their classes. Creative Lesson Planning Motivated students to engage with course materials by organizing colorful, fun flashcard games to be used as a recall technique to enhance learning. Grading Evaluated college level exam papers, making sure grades accurately and fairly reflect the quality of students' work. Presentation Designed and created course presentations to be used by SFSU instructor in a management class. Created and presented several presentations for colleagues using Microsoft PowerPoint and Google Docs. Training Provided SQL programming trainings to corporate team members in a classroom setting to enhance their knowledge of SQL which allowed them to significantly improve data analysis. Education Master of Business Administration : Decision Sciences 2007 San Francisco State University City , State Courses: Operations Management, Total Quality Systems, Project Management, Business Forecasting, Supply Chain Management Bachelor of Science : Mathematical Engineering 2004 Yildiz Technical University City , Turkey Courses: Mathematical Analysis 1, 2, 3 & 4, Linear Algebra, Fundamentals of Mathematical Logic, Analytic Geometry, Ordinary Differential Equations 1 & 2, Theory of Probability, Numerical Analysis 1 & 2, Statistics, Matrix Analysis, Optimization Techniques, Insurance Mathematics Teaching Experience Volunteer Math Tutor 09/2015 to Current Company Name City , State Tutored students in Algebra, Geometry, Statistics Attended Algebra classes to provide special assistance to English language learners ( ELLs) and help them understand the content and express their grasp of mathematical concepts both orally and in writing. Volunteer Math Tutor 04/2015 to 05/2015 Company Name City , State Assisted students in Algebra I and II by providing volunteer teaching during flex time hours which is a class period when students visit a chosen class to seek help with struggles or expand on their interests. Teaching Assistant 09/2005 to 05/2007 Company Name City , State Edited several business forecasting and operations management thesis papers for journal publications. Graded exam papers and evaluated operations management and total quality systems class assignments. Assisted in operations analysis, statistics and mathematics related work as assigned. Mathematics and Statistics Tutor 09/2005 to 09/2006 Company Name City , State Tutored students in mathematics, statistics and probability, estimation, hypothesis tests, regression analysis, and correlation, quantitative analysis of production management and control with related computer applications and optimization techniques, inventory control, demand forecasting. Corporate Experience Operational Excellence Lead, Google Express 11/2004 to 04/2005 Company Name City , State Analyzed data using statistical analysis tools such as correlation and multiple regression analysis. Reviewed results and provided recommendations on system improvements, courier performance efficiency and capacity planning using various optimization and data analysis techniques. Identified operational areas that needed process and speed improvement to deliver orders faster. Consultant 01/2013 to 02/2014 Company Name City , State Supported the 77Looks application from pre-launch to current in marketing, content management, quality testing areas. Application won SF Fashion Tech Pitch Competition in June 2013 and company has reached approximately 1M active users. Operations Manager 10/2011 to 01/2013 Company Name City , State Supervised a team of logistics analysts and warehouse staff in global warehouses. Defined the scope of key performance indicator (KPI) reports and analytical tools needed which helped decrease operational errors by more than 80%. Turned large data sets into actionable items in the form of order forecast reports, optimization tools and inventory reconciliation reports. Senior Analyst 10/2010 to 10/2011 Company Name City , State Supported global operations by ensuring warehouse productivity, inventory accuracy, timeliness of order fulfillment and shipments. Documented standard operating procedure(SOPs) and work flow processes for the use of operations and customer support teams. Account Manager and Logistics Analyst 07/2007 to 10/2010 Company Name City , State Managed customer accounts in different industries to ensure on time delivery of shipments for import and export operations. Supervised and trained new users for procurement and warehouse management system. Skills Tutoring, teaching, mathematics, algebra, geometry, English, content management, documentation, middle school & high school math, college math, presentation, analysis, grading and evaluation, problem solving, ESL students, technology integration, classroom monitoring, student assistance Account management, customer care and satisfaction, data analysis, forecasting, inventory, quantitative analysis, leadership, operations management, procurement, project management, optimization C, C++, MS Office Suite, Google Docs, SQL | ENGINEERING |
DIGITAL MARKETING MANAGER Career Focus Digital Marketing Manager Accomplished professional in digital marketing, digital project management, content management and migration, SEO, social media and web analytics. Identify, manage and implement web based solutions for a variety of online initiatives including multi-national/multi-lingual website development. Act as the technical lead in digital marketing decisions with the keen ability to keep projects moving forward in the face of obstacles. Effective vetting of technical specifications, industry research, vendor selection and management of internal and external resources. A strong ability to build rapport with peers and influence others along with building relationships with key decision makers. Manage offshore teams and responsible for re-engineering processes and implementing agile development methodologies. Core Strengths Web Marketing Strategy Development Web Analytics and Analysis Vendor & Contractor Management Project Management Team Building and Education E-Mail Marketing Business Needs Analysis Technical Proficiency Competitive Analysis Search Engine Optimization (SEO) External Agency Management Performance Management Search Engine Marketing (SEM) Cross-Functional Team Collaboration Resource Allocation Social Media Web Marketing Best Practices Content Management System Analysis Summary of Skills Web Graphic Design, Web User Interface Design, Multimedia Content Development, Coordination, Project Management, Web Savvy, Layout Skills and Internet Presence SEO Optimization, SEM, Social Media, Analytics, Link Building Strategy, Keyword Research MS Office, Adobe Photoshop, Dreamweaver, Illustrator, Flash and Acrobat Google Analytics, Siteimprove, WebTrends, Websidestory, Netsight HTML, XML, CSS and extensive experience with several CMS systems. Knowledge of JavaScript, Jquery, PHP and Ajax. MS Project and Visio (basic) Global marketing Media relations Professional Experience DIGITAL MARKETING MANAGER 12/2008 to Current Company Name City , State Coordinate and congruently oversee diverse projects and responsibilities, which involve: Research and industry knowledge and prioritization, content, design, informative architecture, user requirements, user experiences and site flow. Conceptualized, designed and instituted a website uplift. Directs and disperses a $1M budget, entailing: Scope, define, estimate and manage budgets for digital projects, including websites, search engine marketing and social media campaigns. Function as Art Director of visual and digital content surrounding external websites. Support the company objectives and promote branding, as well as consult stakeholders on the development of web content. Lay out clearly defined expectations for the development team, along with receiving them also. Communicate technical concepts to non-technical staff in a clear and concise manner. Innovatively promote unique opportunities between the web and other venues. Manage and allocate workflow through layoffs, train and lead virtual website team overseas, and additionally supervise staff work performance, including: Recruiting, hiring and training, and oversee career development activities. Utilize Search Engine Optimization (SEO) and social media to develop new business. Perform evaluations of websites, research, deck preparation, in-person pitches and education to staff on SEM best practices. ONLINE MARKETING COORDINATOR 09/2006 to 12/2008 Company Name City , State Designed a real-time application to retrieve lawyer bios across 38 different offices. This process eliminated duplicate repositories and saved duplicated efforts. Managed Internet profiles for over 2K lawyers, which were domestic and internationally located. Gathered and posted web articles, press releases, events, graphics and video content. Organized, oversaw and implemented strategic plans for a successful online alumni website, including: Tracking timelines, deliverables and presentation of project results. Created graphics and online pages that were user friendly to support web and e-mail campaigns. Successfully evaluated on behalf of client alerts: email metrics, including delivery, open, and, clicks, and conversion rates. Determined performance optimization and made recommendations for web data and user behaviors. ELECTRONIC MARKETING SPECIALIST 05/2004 to 09/2006 Company Name City , State Supervised daily website maintenance. Ensured aesthetic consistency while servicing 250K key industrial decision makers. Incorporated cost-saving technologies and saved the company $20K. Managed and enhanced automating processes and tapped into in house technical expertise. Responsible for and maintained a strict adherence to a $200K budget. Recruited, evaluated, hired and supervised outside vendors. Planned projects and uphold expected outcomes according to schedule, as well as kept up on issues and brought about swift and efficient resolutions. Co-created graphical elements and PDF's, along with other traditional and Internet avenues. Redesigned and implemented highly effective email marketing campaigns to assist in driving traffic and increase online sales revenue to ensure corporate goals were met. Fostered positive open relationships with the sales force and upper management to mitigate concerns and promote successful online advertising programs, such as: Banner and text ads, video advertising and online surveys. Created and maintained marketing collateral; media timelines, stat sheets, sales guides and Web reports. Education BACHELORS OF SCIENCE : Web and Graphic Design Liberty University New York University, CLE Mac Learning Center City , State MANAGEMENT SKILLS FOR NEW SUPERVISORS: American Management Association, CLE Web and Graphic Design Skills Acrobat, Adobe Photoshop, ads, advertising, Art Director, basic, branding, budgets, budget, CMS, concise, content, Content Development, conversion, CSS, client, delivery, Dreamweaver, driving, e-mail, email, Flash, graphics, hiring, HTML, Illustrator, JavaScript, Layout, MANAGEMENT SKILLS, marketing, marketing collateral, MS Office, MS Project, 2K, Multimedia, Optimization, PDF, PHP, press releases, processes, Project Management, real-time, receiving, Recruiting, Research, sales, Search Engine Optimization, Strategy, strategic plans, swift, unique, User Interface Design, video, Visio, Web Graphic Design, website, web content, websites, WebTrends, workflow, articles, XML | DIGITAL-MEDIA |
TAX COLLECTOR OFFICER Professional Summary Entrepreneurial Marketing Officer passionate about building productive relationships with clients, partners and team members. New customer acquisition expert who emphasizes a mix of online and offline marketing strategies. Core Qualifications Corporate Presentation Publicity Press Release Customer Service Media Event Planning Speeches Editing Social Media Marketing Media Strategy Business Planning Strong management skills Market Analysis Marketing Communications Leadership Customer relationship Advertising Writing Power Point Project Management Microsoft Word Marketing Strategies Excel Business Development Retailing Persuasive Communication Staffing Corporate Communications Ethics Internet, PC, Widows, 2000, XP, Vista, Windows 8, Operating System Office (Word, Excel, PowerPoint, Publisher, Outlook). Mac IOS, (Pages, Numbers, Keynote) Photoshop, Facebook, Twitter, Instagram and email. Fluent in English and Spanish Articulate public speaker Media relations Strategic media placement Interactive marketing Channel strategy Brand development New customer acquisition Stakeholder relations Experience 01/2013 to 01/2016 Tax Collector Officer Company Name Collect and distribute local property taxes on behalf of the state to fund vital services such as schools, roads, cities, and parks. Selected accomplishments: Certificated collector in photo enforcement system Maintained the highest level of quality control and ensure that staff members took the best possible corrective actions base on proven collections methods Director of the Renace Homeless Shelter (2012� 2013) Municipality of Yauco Establish alliances with nonprofit Organization. Balance the budget of the organization. Supervise the direction of the organization including the strategies and policies. Selected accomplishments: Prevent Individuals and Family's to becoming homeless Increase the homeless outreach project in a 80% Able to provide high standards of financial control in a 60% Member of the Coalition of Homeless People of Puerto Rico Launched campaign in favor of homeless people 1. 01/2010 to 01/2012 Public Relations Officer Company Name － City , State Municipality of Yauco Developing and implementing communication strategies for the organization, and advising management on communication issues and strategies. Coordinated monthly and quarterly marketing and community events, such as Jobs fairs and health fairs Selected accomplishments: Establish alliance with twelve community boards Maintained relationships wit all media sources including journalists and news persons Wrote and distributed a community news letter to help promote events District Office of Puerto Rico, Congress of United States. 08/2007 to 12/2007 Communication Officer Company Name － City , State Manage internal and external communication including social media, creating and executing communications strategies Selected accomplishments: Implemented strategies to develop innovating communication tools. Media Monitoring (Clipping) to establish strategy to achieve or goal. 08/2003 to 05/2009 Journalist Company Name － City , State Analyze and collect information through various modes such as personal interviews and news briefings to prepare news reports. Prepare reports to keep the public informed about daily happenings. Coordinate with news editor and fellow reporters to develop story ideas for report writing. Maintain relations with all news sources on daily basis to develop story ideas and compile appropriate reports. Selected accomplishments: Maintain excellent working relationship with production crew and producers. Produce a sport section for one year 2. Accomplishments Initiated a public relations campaign for a non-profit on a tight budget. Promoted to Lead Anchor after just twelve months with Catholic News TV Education 2016 Business Administration (Marketing) Pontifical Catholic University － City , State , Puerto Rico Business Administration (Marketing) 2008 BBA : Radio Communication Pontifical Catholic University － City , State , Puerto Rico Radio Communication Skills Photoshop, Advertising, Balance, budget, Business Development, Business Planning, conferences, Corporate Communications, Customer Service, direction, Editing, editor, email, Event Planning, financial control, Leadership, Mac, Director, management skills, Market Analysis, Marketing Strategies, Marketing, Marketing Communications, Excel, Office, Outlook, PowerPoint, Power Point, Publisher, Windows 8, 2000, Word, Microsoft Word, Operating System, Organizing, Persuasive, policies, Press, Project Management, Publicity, quality control, report writing, Speeches, Staffing, Strategy, taxes, Vista Additional Information PROFESIONAL ORGANIZATIONS President (2006-2008) Communication's Student Organization of the Catholic University, as President Responsibility: Managing the budge. Create Leaders for the future, establish innovation to give new direction to the organization, Coordinated Academic Conferences. Raising awareness of Social Responsibility. | PUBLIC-RELATIONS |
LABOER FLOOR CONSTRUCTION WORKER (ALL A ROUND) Experience Laboer Floor Construction Worker (all a round) , 06/2015 to 11/2016 Company Name － City , State Cleaned all construction areas to avoid hazards. Assisted skilled workers with construction projects in all phases of rough and finish carpentry. Extensively trained in plumbing, carpentry, painting, plastering, machine servicing and installation. Built and disassembled scaffolds, bracing and barricades. Teacher & Speacial skill development coach , 02/2015 to 12/2016 Company Name － City , State Attended workshops on learning goals, classroom management, student motivation and engaging learning activities. Determined the training needs of each student through academic assessments. Clearly communicated objectives for all lessons, units and projects to students. Developed partnerships with industry and secondary education institutions. Promoted good behaviors by using the positive reinforcement method. Created and implemented developmentally-appropriate curriculum that addressed all learning styles. Conducted small group and individual classroom activities based on differentiated learning needs. Helped prepare daily lesson plans for activities and lessons. Encouraged students to be understanding of and helpful to others. Physically and verbally interacted with students throughout the day to keep them engaged.Also I'm a fast learner strong fit in shape young man easy going great spirit who loves to work an uplifting, problem solving,task accomplishing, at work ahead of time team player following all rules becoming a better man daily.A great asset an worker/employee following the guild lines to success. Musician Artist Poet Creator Mentor(2003 an present) , 06/2003 to Current Company Name － City , State Adapted to the established art style of the studio for consistency and quality purposes. Critiqued other artists' work and gave constructive feedback. Worked alongside the entire development team in an energetic and creative environment. Created a series of rough sketches for review, revision and approval. Produced imaginative illustrations in an efficient and timely manner. Clearly communicated updates and concerns to the appropriate team members and managers. Successfully resolved a range of complex artistic development issues for both artists and team members. Summary Hello there,I'm Xavier Thomas all detail-oriented Laborer equipped with expert knowledge of cleaning equipment, products and techniques. Focuses on completing all tasks quickly and with high quality standards in mind. I Mr.Xavier Thomas is a daptable and friendly hard dedicated worker and team player with comprehensive background in crisis communications and media relations management. Analytical and efficient in tash handling an completing assignments. Highly-motivated community service professional skilled at networking, media. Motivated my philantrapy called A.S.S.I.F with non-profit marketing and advertising background and advanced knowledge of B2B marketing, negotiations and branding. outreach and relationship development. Flexible and versatile team player who maintains a sense of humor under pressure.Im very d ependable and hard-working laborer with more than 3years in the construction industry. Thrives in a fast-paced environment and works to complete projects quickly and efficiently.I m salesman with extensive knowledge of the fashion and cosmetic industries. Energetic, outgoing and driven to reach company goals. Im hands on,hard working,honest,Full of energy,easy going with a great sense of humor,respectable upright man who's all for the success an bettering the company an my coworkers for the whole collective. Physically fit Laborer effective at completing difficult projects and tasks on schedule. Consistently follows through with all orders and instructions. Works well in a team setting. Skilled Laborer who thrives independently or as a team member. Proactive in creating a safe and productive environment. Highlights Highly responsible and reliable Works well under pressure Safety-oriented Concierge duties Strong communicator Exceptional interpersonal skills FDA food guidelines awareness Arts and crafts Team building Poised Organized Detail-oriented Meticulous attention to detail Conflict resolution techniques Marketing savvy Dedicated to process improvement Works well under pressure Fluent in English Communicates effectively Driven Charismatic Adaptable and flexible Process development Excellent verbal communication Sales proficiency Accomplishments Assembled product containers and crates. Connected hoses and operated equipment to move liquid materials into and out of storage tanks on vessels. Packed containers and re-pack damaged containers. Equipment Maintenance Inventory Control Product Inspection Project Planning Maintained daily cleanliness of broiler and fryers. Assisted in maintaining preparation and service areas in a sanitary condition. Cleaned and inspected galley equipment, kitchen appliances, and work areas. Cleaned and organized eating, service and kitchen areas. Cleaned and sterilized equipment and facilities. Executed daily production lists and goals. Greeted each customer with friendly eye contact. Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary. Performed all transactions in a cordial, efficient and professional manner. Placed clean dishes, utensils and cooking equipment in storage areas. Completed an average of 7 Inventory Cleaned facilities at a rate of at least 13 ,000 square feet per hour. Commended for having a perfect attendance for 12 months. Completed 4 projects in 1 years, all on time and at or under budget. Led a crew of 7 general construction laborers. Developed and implemented an innovative internal communications strategy to improve employee engagement through strategic messaging. Customer Interface Sales Customer Service Led successful property-wide effort to reduce energy and water consumption. Grew new product sales 100% in [number] days. Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Consistently generated additional revenue through skilled sales techniques. Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Education Keneseology an Business , 2020 AntelopeValley Community College － City , State , U.S.A Coursework in Nutrition, Psychology and Communications 3.00 GPA Coursework in Keneseology Coursework in Warehouse Operations Transportation Business Specialized in Sanitation an heavy Equipment operating Coursework in Travel and Tourism Hair treatment training Sanitation training Emphasis in being an advanced Learner Communications, English and Journalism coursework Coursework in Buisness Relationships an Mangement Emphasis in people skills Coursework in Environmental Science and Biology Coursework in Communications and Psychology anitation Coursework in Communication and Theater Arts Graduated in 2012 from Oklahomacity,Oklahoma Continuing school next semester furthering my education High School Diploma | CONSTRUCTION |
PUBLIC RELATIONS SPECIALIST https://chelseapensapiece.wordpress.com/ Professional Summary Highly ambitious communications professional, excellent at juggling multiple tasks and working under pressure. Broad experience across military, healthcare, and engineering industries. Skills Media Relations Media Communications Digital Marketing Research Strategic Planning Social media Social Media Analysis Content Management Systems Strong verbal communication Project management Work History Public Relations Specialist , 03/2017
to Current Company Name – City ,
State Author news releases, pitches, blogs, CEO letters, articles and commentaries for various platforms to include trade publications, statistical reports, online blogs and other forms of external media Provides staff assistance in carrying out information and strategic marketing programs of NCCPA Prepare and draft press releases biannually for more than 50 recipients of the Certificate of Added Credentials Script, host and record quarterly podcasts on topics related to certification, health philanthropy, exam development Research emerging trends and topics in healthcare for fact sheets and news pitches to healthcare journalists Attend healthcare conferences to promote the value of the certification process Social media contributor Create monthly staff newsletter Public Affairs Specialist , 12/2010
to Current Company Name – City ,
State Prepares and distributes written and visual information for external and internal audiences Author regular mission-related stories for base publications and public websites; several articles re-released to wider audiences on Air Force Reserve Command platforms to include social media sites. Maximize the base's public website usage by linking traffic with social media stories and posts created on the wing's Facebook page. Copy-edit and design layouts for base publications . Provide public affairs support during media events: Coordinated transport to Puerto Rico for NBC national news team and Fox News national news team during Hurricane Maria Recovery operations Streamline personnel tracking system to enhance inclusiveness and base morale. Photographs retirements, promotions and other major events for base's digital publication. Public Affairs Specialist , 08/2014
to 03/2017 Company Name – City ,
State Subject matter expert on digital information distribution systems: Updated and managed the public website via the USACE AFPIMS system Designed website for CSS Georgia recovery effort which became a favorite among public audiences, bringing high-traffic to the website Created congressional webpages, eliminating need to carry bulky discs to congressional visits Searched, created, & dispatched the news clips daily - on average two hours sooner than expectation. Ensured all content produced by Corporate Communications Office gets exposure in other DoD channels: DVIDS, Army CORE, Public Works Digest & more Managed district's Intranet site and turned it into a quick and convenient source of information for the workforce Invested weeks into overhauling a new interface that hosts the most relevant info, increased visual appeal and is more user friendly Established and executed an updating protocol that ensures the Intranet is a timely source of information with relevant updates Reorganized the site making nearly all of the content available within two clicks, directed and managed the design of new icons, reduced scrolling, trimmed clutter, and archived dated information. Authored articles and blog posts that included rainfall updates, employee recognition, civil works projects, deployments & STEM outreach Assumed social media management duties in absence of primary manager Connected social media to the public website by installing a plug-in that enabled Facebook and Twitter feeds to display on home page Interviewed subject matter experts, drafts and publishes feature stories for external and internal audiences Mastered the interview process to include research and preparation, putting the subject at ease, knowing the right questions and being conscious of other people's time Adopted new communication techniques and applies them creatively to dynamic & evolving environments. Instrumental in successful execution of the District's change of command Created, arranged & managed Change of Command information webpage Updated photo boards in the commander's gallery and functioned as an usher for commander & dignitaries Made professional development & self-improvement a priority Job Related Training Leadership Development Program, Level 1 (USACE, Savannah District, Savannah, Georgia) Scheduled completion: June 2016 CES Action Officer Development Course (USACE, Savannah District, Savannah, Georgia) Completed: March 2016 Airman Leadership School Distance Learning (Georgia Air National Guard, Savannah, Georgia) Completed: March 2016 CES Basic Course, Phase I (USACE, Savannah District, Savannah, Georgia) Completed: October 2015 CES Foundational Course (USACE, Savannah District, Savannah, Georgia) Completed: May 2015 Basic Public Affairs Specialist Course- Honor Graduate (Defense Information School, Ft. Meade, MD) Graduated: May 2011 News University courses: “Writing for clarity”, “The Art of the Interview”, “Making Writing Clean &Precise”, “Reporting with video” and other topics (USACE, Savannah District, Savannah, Georgia) Completed: August 2015 Education Bachelor's : Journalism, Public Relations ,
2008 Georgia State University - City Minor in Marketing Certificate : Basic Public Affairs Specialist Course ,
2011 Defense Information School - City Associate's Degree : Mass Communications ,
2017 Community College of the Air Force - City Affiliations Public Relations Society of America, 2018 Software Competencies Strong proficiency in Microsoft Office 2013 and Adobe Creative Cloud Suite (CS6 2014) Publications Physician's Practice (monthly) KevinMD (January 2018) MedPage (April 2018) The Corps Environment (July 2015) Public Works Digest (July/August/Sept 2015) Foreign Affairs Magazine (October 2015) The Frontline newspaper (July and August 2015) | PUBLIC-RELATIONS |
PRODUCTION EXCELLENCE SPECIALIST Summary Results-driven, skilled Quality Specialist focused on achieving success and increased productivity through improvements in quality, safety, operations, and administration. Knowledge and expertise in quality control, quality assurance, lean management, Six Sigma, and techniques and methods for improving the efficiency process of an organizations quality procedure. Highly motivated with the aptitude and tenacity to resolve challenging issues, and work productively with team members, and supervisors to accomplish the organizations future vision and goal. Highlights Experienced in production scheduling Knowledgeable of quality control standards Procurement specialist Knowledge of 5S methodology Experience in value stream mapping Dedication to product quality Global and strategic sourcing Procedure development Client relationships Quantifiable revenue increases Lean manufacturing and design Analytical Cost reduction and containment QA/QC/Audits reports expert Multi-site operations Process improvement strategies Systems implementation Relationship building Microsoft Office Suite expert Productivity improvement specialist Troubleshooting and problem solving Market penetration Accomplishments Planned, directed, coordinated and assigned 14 employers to efficiently meet production requirements. Contributed to an annual 25% increase in productivity through improvements in operations, quality, safety and administration. Supervised and managed 14 inspectors through out 20 manufacturing factories. Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics. Boosted customer satisfaction ratings by 100% in under 16 moths months. Personally managed production activities to guarantee 100% of orders were shipped on-time . Experience Company Name October 2015 to January 2016 Production Excellence Specialist City Knowledge and use of Operational Equipment Efficiency (OEE) in PCB manufacturing environment. Expertise and proficiency in LEAN Manufacturing and Six Sigma Methodologies to identify direct and analyze machine group cells for Printed Circuit Board (PCB) and electromechanical components. Development and optimization of OEE reports, Standard Operating Procedures (SOP), process Protocols, guidelines. Understanding and comprehension of the following tools: Root Cause Analysis, Value Stream Map, Process Map, Pareto Chart, Kaizen, 7 Wastes, and Statistical Process Control. Company Name February 2014 to September 2015 Procurement and Operations Manager City Developed, updated and maintained SOPs, Client Guidelines, HR and Technical Manuals and Protocols for Insight Company Managed professionally 14 employees for Insight Quality Services Asian operations and accountable for implementation of strategic objectives, developing operations strategy, planning production services and client communication Best practices and knowledge of LEAN Manufacturing systematic methods and tools to reduce waste and increase quality efficiency in Chinese manufacturing factories Successfully assisted clients on Quality Control improvements and manufacturing challenges Conducted quality control inspections all over China and supervised 14 inspectors conducing inspections for Jewelry and Electronic products. Assessed and trained personnel for promotion to cross-functional operations. Led regular stand-up meetings, events and continuous improvement projects with measurable goals. Developed and implemented data-based solutions in a timely manner. Assessed and trained personnel for promotion to cross-functional operations. Coordinated closely with quality control regarding products awaiting dispositions. Supervised production schedules, production quality and on time delivery. Defined manufacturing performance standards and reviewed the performance outcomes to set future targets.Identified staffing and capital needs, collected relevant data and wrote justifications for established needs. Diligently maintained safety and quality standards. Implemented root cause and corrective actions to remove production constraints and improve product quality. Enforced a culture of lean manufacturing and continuous improvement while providing operational leadership. Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability. Trained, developed and counseled employees to develop a high performing team.Completed key projects on time, on budget and with a high level of accuracy. Budgeted monthly departmental expenses and implemented cost controls. Developed and maintained strong and clear communication and rapport with plant personnel. Created workforce planning and development models to inform quarterly scheduling and processes. Company Name September 2013 to January 2014 Internal Production Auditor City Actively suggested operational improvements to enhance quality, improve production times and reduce costs. Helped achieve company goals by supporting production workers. Developed production tracking and quality control systems, analyzing production, quality control, maintenance and other operational reports, to detect production problems. Inspected finished products for quality and adherence to customer specifications. Monitored and adjusted production processes or equipment for quality and productivity. Monitored the production processes and adjusted schedules. Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance. Coordinated inventory and cost control programs. Worked with managers to implement the company's policies and goals. Reviewed operations and conferred with technical or administrative staff to resolve production and processing problems. Company Name October 2006 to December 2012 Aviation Boatswains Fuels Technician City , State Successfully trained 54 personnel in QA protocols, equipment maintenance, MSDS and SOPs for Fuels evolutions. Effective decision-maker in high-pressure environments. Supervised operation and organizational maintenance of JP5 Fuel systems and specialized equipment. Completed multiple fire prevention safety training. Effectively tested 1,140,198 gallons of Jet Propulsion Fuel during two Persian Gulf Pacific Deployments. Excellent personal accountability and punctuality with "zero" issues for the entire military term. Education University of Maryland University College 2002 Bachelor of Science : Information Systems Management Information Systems Management Languages English - Fluent (Read, Write and Speak) Spanish - Fluent (Read, Write and Speak) Mandarin Chinese - Basic Conversational (Speak) German - Basic Conversational (Speak) Skills Client Relations Software: Dynamics CRM Desktop Publishing Software: Photoshop, Illustrator Microsoft: MS Access, MS Excel, MS Outlook, MS Power Point, Microsoft Publisher, MS Word Business Management Software: ERP - NetSuite | AVIATION |
TEACHER Summary Teacher devoted to helping children think creatively, solve problems independently and respect themselves and others. Teacher focused on implementing highly effective instructional practices to improve student learning and academic performance. Highlights Friendly. Complex problem solver, Active listener Reliable and punctual Excellent communication skills Cheerful and energetic Qualified tutor Charting and recordkeeping Positive reinforcement methods Skilled in working with special needs children Approachable Complex problem solver Experience teacher August 2005 to January 2016 Company Name － City , State teacher January 1997 to January 2004 Company Name － City , State teacher January 1986 to January 1989 Company Name － City , State Skills Proficiency in Microsoft Office Capable of integrating these programs with the coursework taught Sound decision maker Giving recommendations and opinions to school management upon their requests Discipline students Setting basic class rules by encouraging student feedback Patience Encouraging students to express their discomforts and catering to them in timely manner Giving personalized attention to students Time management Breaking up grading material in small groups in order to evaluate them timely Structuring tasks based on priorities Proficiency in mathematics and science More than 20 years of teaching experience in Mathematics and Science Purposeful lesson planning Making flexible lesson plans based on promoting students' critical and analytic capabilities Self-motivated Fast learner Learned various mathematics software's such as 'graph master' in a relatively short period. Education Masters in Education : Education , 1992 Government College of Education － City , State , Pakistan Bachelor of Education : Education , 1990 Government College of Education － City , State , Pakistan Bachelor of Science : Biology, Chemistry , 1986 Karachi University － City , State , Pakistan BSc : Biology, Chemistry , 1986 Karachi University － City , State , Pakistan Skills basic, lesson planning, lesson plans, Mathematics, Microsoft Office, express, Fast learner, Self-motivated, Sound, teaching, Time management | TEACHER |
IT TECHNOLOGY SPECIALIST Professional Summary Analyst with extensive experience in Information Technology. Proficiencies include trouble shooting hardware and software issues. Experienced Service tech with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Core Qualifications TCP/IP, Network monitoring and tools, storage management, knowledge of desktop support procedures and active directory, skilled in software and Microsoft operation installation and maintenance, working knowledge with Windows 2000, 2003 & 2008 Server install, Microsoft office 2000 through 20010 applications software, Windows XP, Vista, 7 and 8 pc and lap top install and management. Professional installation and upgrades, Network Security and protection measures, networking cable patch panel install, testing and layout, fiber optic installation, testing and lay. Web development and design using software front page, html and python applications. Experience IT Technology Specialist 09/2015 to 04/2016 Company Name City , State Monitored multiple databases to keep track of all company inventory. Successfully led key projects which resulted in [positive outcome] . Provided onsite training. Provided Tier1 & Tier2 level support;. Perform Tier 3 level support to customers on operational or maintenance aspects of system equipment. Perform service, repair and/or install of company products including system hardware, software, PCs and POS equipment. Perform general maintenance, repair computer systems and peripheral equipment. Replace and install cable (cat5) network cable. Managed and trouble shoot telecom phone system. Field Service Tech 03/2014 to 04/2015 Company Name City , State Level 1 Field Service Tech Provided Tier1 & Tier2 level support; Perform Tier 3 level support to customers on operational or maintenance aspects of system equipment. Perform service, repair and/or install of company products including system hardware, software, PCs and POS equipment. Perform general maintenance, repair computer systems and peripheral equipment. Replace and install cable (cat5) network cable. Information Technology Specialist 08/2010 to 09/2006 Company Name City , State Provided hardware support related to pc, lap tops, note books technical issues, software application and OS issues. Assists clients with recommending, scheduling and implementing system hardware and/or software upgrades based on needs and anticipated growth. Set up and maintained active directory requests, setup network ids/email accounts and remote desktop support for specific client. Offered assist for website design, layout and hosting. Offered residential customers technical support with hardware and software issues related to hard drives, power supply replacements and virus removal. Information Technology Specialist 09/2006 to 08/2010 Company Name Conducted analysis to address network issues which led to install of a T1 line. Monitored multiple databases to keep track of all company technology inventory. Provide trouble shooting support in matters related to computer hardware and software issues. Identify any computer architectural requirements; establish and upgrade systems; maintain installation records; improve system performance; maintain technical knowledge. Set up and maintain local area network using cable layout and fiber optic connections. Configure and trouble shooting routers, pix, Domino Server and Microsoft Windows 2003 Server. Oversee staff related issues related to computer upgrades, hardware problems, virus, email accounts/ network ids, remote desktop support and training. Develop policies and procedures for internet access and antivirus installations. Communicate effectively with end users, vendors and upper management. Trained end users in office applications and security issues. Managed all pc hardware and software office applications and installations at the local branch offices, feed mills and truck shop in the Laurinburg, Bladenboro, Tar heel and Nichols S.C. locations. Education Bachelor of Science : Business Management August-05 National American University City , State Business Management Associate/Degree : Business Computer Programming May-92 Robeson Community College Business Computer Programming CERTIFICATIONS Comptia Network February-14. Comptia A February-14. Skills active directory, antivirus, C, cable, cat5, computer hardware, hardware, client, clients, email, front page, hard drives, hardware support, html, ids, internet access, local area network, layout, Domino, office applications, Microsoft office 2000, Windows 2000, Microsoft Windows 2003 Server, Windows XP, Network Security, Network, networking, OS, all pc hardware, phone system, Develop policies, POS, power supply, python, routers, scheduling, TCP/IP, technical support, desktop support, telecom, tops, trouble shooting, upgrades, upgrade, Vista, website design, Web development and design | INFORMATION-TECHNOLOGY |
ENGINEERING SYSTEMS
INSTALLER Summary Seasoned Information Technology professional with over 7 plus years of experience working in various industries. Excellent knowledge on computer hardware, software, peripherals, central processing units, network administration, servers, network routers, Microsoft applications, technology support specialist, Windows OS, Windows Server, Mac OS, Managing, QA testing, client support, and help desk. Also highly experienced in procedures for installing, configuring, upgrading, troubleshooting and repairing applicable software, hardware and peripherals. Excellent communication and interpersonal skills. Professional work ethic, strong attention to detail and an ability to produce top quality results in deadline driven environments.
Objectives
To secure an it specialist, desktop support, network administration, database administrator, technical support specialist or related position with a growing organization where my Microsoft certification, technical aptitude, networking, windows and Mac os, apple and android IOS, web development, application development, Linux, Microsoft applications, managing, testing, client support, help desk, technical support, troubleshooting, and leadership skills,. To benefit those who I work for as well as myself. By combining these synergies, I believe I can be of great value to this company. Highlights Microsoft Applications (Word, Excel, PowerPoint, Access, Exchange, InfoPath, Lync, Onenote, Outlook, Project, Publisher, Sharepoint(s), Visual Studios, ETC): Expert Network Security (not certified/in process): Expert Networking: Expert PC hardware and software installation, configuration, and troubleshooting: Expert Remote Desktop and Help Desk Management software: Expert Verbal Communication: Expert Technical Support: Expert Team Leadership: Expert Programming Languages: Expert On-call tech support: Expert Windows & Mac OS: Expert Wiring/Wire Spicing: Cat3, Cat5, Cat5e, Coaxial : Expert Management: Expert VoIP, TCP/IP, IPSec, ATM, SS7, IPX, DNS, BIND, DHCP, HSRP and LAN/WAN architecture: Expert Application Development:: Expert Voice Over IP Telephone: Expert Inventory Management: Expert Experience Engineering Systems
Installer August 2006 to January 2013 City , State Worked with all Microsoft Applications (Word, Excel, PowerPoint, Access, Exchange, InfoPath, Lync, Onenote, Outlook, Project, Publisher, Sharepoint(s), Visual Studios, ETC). Authored procedure for entering inspection results into the computer database. Maintain, inspect, tested, and tested computer hardware components as needed. Installed, configured, upgraded, troubleshoot and repaired applicable software, and hardware. Forward hardware and software issues to the appropriate level. Diagnose and resolve hardware/software connectivity issues. Remote Access into client computers. New hire and client training. Installed and configured various software programs. Worked with Windows Applications (Windows 95, Server (2008, 2012), 2000, ME, XP, Vista, and 7). Worked with Mac OS and IOS. User account management. Responsible for all local/network printers servicing, configuring, repairing. Software and App Development. Configured and monitored networks to ensure their performance, health, and reliable operation for fulfilling business objectives and processes. Troubleshoot as needed Experience working with network routers. Operated Switches, Cisco ASA firewall, Juniper Net-screen, CheckPoint firewall, Enterasys Dragon IDS/IPS. Database managing. Worked alongside a team of technical analysts and other technicians on PC refresh projects throughout the building managed virtual private networks for different clients. Redesign of the network to keep up with the changing needs of the organization. Delivered and collaborated on the design, implementation and support of network core routing, switching infrastructure, Remote Access, B2B VPN, and security services for our customers Installed Home automation systems, Home surveillance, and Custom PC's. Oversaw projects, installations, and customer completes. Created Project Tickets. Completed the wiring for Ethernet networks including punch-down blocks/patch panels/CAT 5 & 6. Installation of test devices (chassis-based call controllers, rack-mounted PCs, etc.) into telecom equipment racks. Designed and deployed company LANs, WANs, and wireless networks, including servers, routers, switches, and other hardware. Experience with the cloud. Performed server and security audits, and Performed system backups & recovery. Trained help desk in Cisco products, WAN, LAN and troubleshooting through documentation. Ensure network connectivity of all servers, workstations, telephony equipment, fax machines, and other network appliances. On-call support. Transferred PCs and printers both internal and external. Delivered product support for all hardware and software related issues. Conducted accurate data entry of secure information. On-site & Off-site 24/7 customer service. Ability to multi-task while keeping top quality results Receiving and processing NSF checks, credit cards, money orders, and ACH checks. Ability to work alone, part of a small team, or large tech team which includes DBAs, Sys Admins where communications and collaboration are key. Provided 1st level/Tier 1 and 2ed level/Tier 2 Helpdesk support for over 3000 internal and global end user. 2+ years in the Human Resources department providing accounting, collaboration, client & customer follow-ups, timecard management, and disputes services. IT Technician/QA Tester August 2013 to September 2014 Company Name － City , State Worked with almost all Microsoft applications (word, excel, powerpoint, access, exchange, InfoPath, Lync, OneNote, outlook, project, publisher, SharePoint(s), visual studios, etc). Wrote up reports at the end of shift on progress and any problems that occurred doing shift. Authored procedure for entering inspection results into the computer database. Maintain, inspect, and tested computer hardware components & software. Worked independently, evaluated customer requirements and provided solutions. Installed, configured, upgraded, troubleshoot, and repaired applicable software, and hardware. Forward any software or hardware issues to the appropriately level. Pc, mac, and laptop deployment. Diagnose and resolve hardware/software connectivity issues. Diagnose Network issues. Remote access into client computers. Project ticket management. Worked on OS (windows 95, 2000, me, XP, vista, 7, 8, and 8.1) and Windows Server. Worked on Mac OS and Linux. Created & unlocked users accounts. Tested hardware and software in pre-alpha, alpha, beta, and final stages. Database entry. Web Development (HTML, HTML5, CSS3, Php, MSQL, Java, Java Script). Communicated with my team and clients Provided leadership to my team. Installation/Service Technician July 2014 to Current Company Name Installed, programmed, serviced, & repaired home security systems, home surveillance systems, & home automation systems. Wire splicing (coaxial, cat5, cat6, & rj12). Updating, repairing, replacing, reactivating old alarm systems. Customer support. Technical support. Timecard management. Inventory management. Update customer information. Resolve billing discrepancies. Receiving and processing NSF checks, credit cards, money orders, & ACH checks. Customer/New hire training. Ensured customer inquiries and problem concerns were resolved in a timely matter. Responsible for company vehicle that was given to me. Hobbies & Interests Freelancing. Web & App Development. Tech Support Microsoft Applications Training. Network Administration. Education CompTia Certification (In Progress) Enrolled A+, Cloud+, Network+ ,Security+, Linux+ ITT Tech Electronics and Communications Engineering Technology & Software Development Baton Rouge , Louisiana Enrolled Enrolled and will Graduate : 2018 BACHELOR DEGREE : Electronics and Communications Engineering Technology Electronics and Communications Engineering Technology ASSOCIATE DEGREE : Software Development Glen Oaks High School Software Development High School Diploma Microsoft Certification
Baton Rouge : May 2013 State While attending Glen Oaks High, I enrolled into a Computer Hardware, Entry to Software Development, and Microsoft Office Certification Course. These courses improved my knowledge in Computer Hardware and Software Development.
Microsoft Office Certification - Received Certifications Expert Organized : Expert Collaboration : Expert Time Card/Management: Expert Accounting: Expert Process Improvements: Advanced Mobile App Development: Expert Analysis: Advanced Network Administration: Advanced Web Development: Advanced PHP, HTML HTML5, Css, Css3, Mysql, java, Php Frameworks, & Jquery:: Advanced Sales: Advanced VPN: Advanced Linux: Intermediate Skills A+, account management, Accounting, alpha, Application Development, Microsoft Applications, ATM, automation, B2B, billing, BIND, CAT 5, Cat5, Cisco, Computer Hardware, hardware, credit, Css, CSS3, client, clients, customer service, Customer support, data entry, Database, DHCP, documentation, DNS, Electronics, Ethernet, fax machines, firewall, Help Desk, HTML, HTML5, Human Resources, PHP, IDS, inspection, inspect, Inventory management, IPX, Java, Java Script, Jquery, LANs, LAN, leadership, Team Leadership, Linux, mac, Mac OS, managing, all Microsoft, Access, Excel, Exchange, money, Microsoft Office, Outlook, PowerPoint, Publisher, SharePoint, Windows Applications, Windows, 2000, Windows 95,, Word, MSQL, Mysql, NSF, Network Administration, network printers, Network Security, Network, Networking, networks, OS, PC's, PC hardware, printers, processes, Programming, Progress, quality, Receiving, repairing, routers, routing, Sales, servers, Software Development, software installation, SS7, Switches, TCP/IP, Technical support, Tech Support, Software Support, telecom, Telephone, telephony, Troubleshoot, troubleshooting, Verbal Communication, VPN, Vista, Voice Over IP, VoIP, Web Development, WAN, WANs, Windows Server, Wiring | ENGINEERING |
QUALITY ANALYST/SENIOR RECORD KEEPING SPECIALIST Summary Administrative professional eager to leverage over 20 years of experience and business management degree to secure a higher level position that will demonstrate leadership skills. Highly organized, efficient and skilled in a variety of office support tasks. Professional Highlights Creates vision for performing art shows and acquires appropriate facilities for expected guests. Motivates and manages teams for targeted outcomes. Recruit and supervise associates to ensure effective mentoring of all performers. Lead coach for upwards of 60 performers per venue. Oversees all record keeping. Handles approval of budgets, payroll accounts, costume selections, stage sets, playbills press releases and purchases of insurance contracts required for facility rentals. Reviews and approves rental contracts for vendors, captures sales records for ticket type orders, manages timelines and schedules. Procedure development Personable Team building Relationship building Flexible Dedicated Client relationships Troubleshooting and problem solving Productivity improvement specialist Quality assurance and control Organized Results-oriented Cost reduction and containment Experience May 2010 Company Name City , State Quality Analyst/Senior Record Keeping Specialist Excel within deadline-intensive environment, ensuring the accurate and on-time completion of QC related tasks and volumes related to service level agreements. Provided weekly team building to motivate peers toward team mindsets resulting in praise by management and associates. Facilitate team huddle and use lean capacity management principles to flex workloads between Pay-In QC processes. Document standardization of processing to eliminate waste. Attend daily/weekly meetings related to implementation of process improvements as a result of problem solving. Assist in updating standard operating procedures related to the Asset Transfer process. Assisted in developing visual management boards related to four separate processes to monitor production and capacity management. Responsible for researching and reporting trends that will effect work processes; provide effective and efficient action plan to eliminate waste and implement within necessary turn-around time. Tapped for projects company-wide. Recognized for high-quality work, organizational strengths and exceptional customer service delivery related to the TIAA-CREF Way. January 2007 to May 2010 Company Name City , State Customer Service Representative Provided quality service to customers related to asset transfer form requests and NIGO resolution. Lead associate for NIGO reporting to upper management and responsible for reduction of NIGO queues by working with financial consultants and related associates. January 2001 to January 2007 Company Name City , State Customer Service Representative Acted as a liaison to supervise 15 institutions requesting enrollments and information related to posting client premiums. Accurately performed calculations related to gains or losses. Performed rollover/transfer payments to and from contracts to serve client requests. Processed refund payments for reconciliation of unclaimed payments. January 1990 to January 2001 Company Name City , State Receptionist/Administrative/Telephone Service Counselor Professionally responded to telephone/written communication and in person visits from participants and institutions regarding payments, eligibility, policy loans and individual life insurance products. Received excellent reviews for customer service and resolution of client complaints. March 2004 to Current Company Name City , State Performing Arts Director/Project Manager Creates vision for performing art shows and acquires appropriate facilities for expected guests. Motivates and manages teams for targeted outcomes. Recruit and supervise associates to ensure effective mentoring ofall performers. Lead coach for upwards of 60 performers per venue. Oversees all record keeping. Handles approval of budgets, payroll accounts, costume selections, stage sets, playbills press releases and purchases of insurance contracts required for facility rentals. Reviews and approves rental contracts for vendors, captures sales records for ticket type orders, manages timelines and schedules. Education University of Phoenix City , State Pursuant of Bachelors Degree : Business Management Project Management Business Management Project Management Berkeley College City , State Associates Degree : Business/Office Administration Business/Office Administration Work History Company Name Company Name Company Name Skills Customer service, people and goal-oriented, proven ability to mentor and coach, verbal and written communications | ARTS |
CONSULTANT Professional Profile Highly motivated and self-driven Systems Analyst with vast experience in various environments and technologies in support of multiple departments across the enterprise. Expertise in Software Development Lifecycle (SDLC) and Computer Systems Validation (CSV). Looking for an opportunity to apply and develop strong analytical skills and problem solving techniques. Qualifications Documentum DCM and Documentum D2, MS Access, VBA, C, C++, some HTML, Assembly language programming. Project leadership, strong technical skills, analytical skills, problem-solving skills, organizational skills and communication skills Systems analyst, general application support, software development, data communications, System administration Expertise in SDLC on small to large projects Proficient in SDLC and Computer Systems Validation Requirements and Documentation Experience Consultant January 1999 to November 2015 Company Name － City , State Provides consultant expertise in various roles supporting McNeil Consumer Healthcare including but not limited to the following applications: shop floor application, document management application, timekeeper application, business process applications. Knowledgeable in the SDLC process and GxP, SOX compliant applications. Most supported applications have been FDA validated applications requiring significant Computer System Validation experience. Project Leadership roles in several projects including application upgrades. Provides support to a GxP compliant document management application based on Documentum D2 as well as older Documentum DCM environments. Support includes detailed analysis of issues including document transformation, printing issues, reporting and general user troubleshooting. Providing Level 2 Production Application support, attend to user requests through ITSM and emails Monitoring the Support Mailbox during the Support hours Generating Scheduled and Adhoc Reports for Users Daily Consistency Checks to ensure proper functioning of the servers, services and Documentum jobs and other related activities Bug fixing in the application supported that may require Change Requests Providing solutions to minor Enhancements in the Application that requires Change Requests Responsible for Doing Root cause analysis for recurring issues. Escalating to Level 3 Support/ application Core Team where issue is out of scope of Level 2. Follow up with different support groups like Windows Team, DBA Team as and when needed Monitoring the Validation Environment to ensure proper functioning. Monitoring the Training Environment to ensure User Training can run smoothly. Provides support to SOX compliant payroll application which tracks the hourly wage employees times and reports into the J&J corporate system. Provides support to multiple Microsoft Access database and applications. Prior support including designing, developing and testing VBA code in the databases and Excel spreadsheets. Provided support to FDA-validated manufacturing application that aided the shop floor in reporting activities involved in the manufacturing process as well as creating, managing and reporting on non-conformances. Involved in various roles and projects to support IT rollouts and upgrades of the Windows operating system. Consultant January 1990 to January 1999 Company Name Provided consultant expertise to customers in various roles and expertise including but not limited to the following responsibilities: Provided design, development, testing and support for Client/server messaging application to provide the communication between VAX and IBM systems for a large steel company. Provided design, development, testing and support for and electronic batch record application within a large team consisting of consultants and customer. Provided relational database expertise on multiple projects for various applications and technologies. Provided training for several Digital products to customers. Provided system administration support to several customers. Systems Programmer January 1985 to January 1990 Company Name － City , State Designed, developed, tested and supported a real-time client/server application to provide messaging. communications from a VAX/VMS application to an IBM application. The application tracked the movement if trains. and locations. The application was originally written in assembly language and later converted to C. Provided general system and network administration support. Education M.S : Computer Science Data Communications , 1996 Villanova University － City , State Computer Science Data Communications B.A : Computer Science , 1985 LaSalle University － City , State Computer Science Skills analytical skills, Assembly language, C, C++, Client/server, communication skills, consultant, Data communications, database and applications, DBA, databases, designing, document management, Documentation, Documentum, some HTML, IBM, managing, manufacturing process, messaging, Microsoft Access, MS Access, Excel spreadsheets, Windows operating system, Windows, Windows 2000, Windows XP, network administration, Operating Systems, organizational skills, payroll, programming, Project Leadership, real-time, relational database, reporting, SDLC, servers, System administration, User Training, troubleshooting, upgrades, Validation, VAX, VAX/VMS, Vista, VBA, Windows Server, written | CONSULTANT |
EXECUTIVE SOUS CHEF Summary Dynamic, resourceful and skilled Executive Head Chef with 25 years of success in fine dining, casual dining and catering. Skills Staff development and training Inventory control ServSafe certified Operations management Follows propers SOP's of all organizations Focused and disciplined Cross-functional team management High volume production capability Well-tuned palette Supervision and training Focus on portion and cost control Bilingual (English/Spanish) Featured in The Carroll County Times Core Accomplishments Successfully managed two kitchen staffs of 40 employees during high volume dinner services for more than 250 diners each
night. Experience Executive Sous Chef Dec 2016 to Current Company Name － City , State Taste all prepared dishes, and observed color, texture and garnishes. Adhere to staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Implemented and support companies SOPs. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Followed proper food handling methods and maintained correct temperature of all food production. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Followed proper food handling methods and maintained correct temperature of all food products Enforced appropriate work-flow and quality controls for food quality and temperature. Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food. Executive Chef Jan 2012 to Dec 2016 Company Name － City , State Reduced food costs by 2% by expertly estimating purchasing needs and buying through approved suppliers. Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and
local labor laws. Implemented and supported company initiatives and programs. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining
areas. Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety
requirements. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Followed proper food handling methods and maintained correct temperature of all food products. Consistently produced exceptional menu items that regularly garnered diners' praise. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Regularly developed new recipes in accordance with consumer tastes, nutritional needs, and budgetary
considerations. Enforced appropriate work-flow and quality controls for food quality and temperature. Developed strategies to enhance catering and retail food service revenue and productivity goals. Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food. Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly. Correctly and safely operated all kitchen equipment in accordance with set guidelines. Actively participated in staff meetings and operated as an effective management team leader. Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity
without compromising guest satisfaction. Built and fostered a team environment
Expert in final plate preparation with authentic presentation. Executive Chef Apr 2005 Company Name － City , State Reduced food costs by 2% percent by expertly estimating purchasing needs and buying through approved suppliers. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and
local labor laws. Implemented and supported company initiatives and programs. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining
areas. Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety
requirements. Followed proper food handling methods and maintained correct temperature of all food production. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Followed proper
food handling methods and maintained correct temperature of all food products. Consistently produced exceptional menu items that regularly garnered diners' praise. Prepared healthy, enjoyable breakfasts and dinners for diners. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Regularly developed new recipes in accordance with consumer tastes, nutritional needs, and budgetary
considerations. Developed strategies to enhance catering and retail food service revenue and productivity goals. Enforced appropriate work-flow and quality controls for food quality and temperature. Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food. Education and Training Bachelor of Arts , CULINARY ARTS 2001 CULINARY ARTS BIC City , State , United States Classes in Restaurant and Facility Operations Coursework in Pastry Arts
Courses in: Food Preparation, Kitchen Management, Patisserie and Confectionery, International Cuisine
Nutrition courses Skills Arts, budget, color, cost control, Staff training, English, estimating, Focus, functional, Inventory management, inventory, Inventory control, team leader, meetings, negotiator, Operations management, problem solving, producing, program development, purchasing, quality, receiving, retail, safety, Spanish, Staff development, staffing, Supervision, team management, work-flow | CHEF |
UT-TSU AGRICULTURE / 4-H EXTENSION AGENT TRAINEE Summary Strong 4-H / agriculture education and extension background in areas of youth development and adult agriculture advocacy Expertise in outreach programs towards youth and adults Energetic, prospective extension agent who is a self-starter and team oriented with excellent analytical, organizational, and project management skills. Successful at building strong professional relationships as a skilled mentor and educator, who excels at bringing out the best in 4-H members, parents, and volunteers Knowledgeable about theories, methods, and curriculum standards used in designing, developing and delivering successful training programs, projects, and 4-H clubs Prospective extension agent who is organized, driven, and effective at using efficient educational methods while focusing on the individual needs of each participant. Core Qualifications Cheerful and energetic Dependable and engaging Teamwork oriented Innovative lesson plan delivery and development Strong interpersonal skills Outreach programming skills Student and volunteer recruiting and retention skills Achievements Educated new employees on proper facility procedures and policies, by developing a training manual for several training seminars within 4 years as a research assistant Promoted to Research Assistant Manager after only three months in position to support and train new staff. Completion of UT Extension Sumner County Summer Internship Program Sumner County Extension Office, Gallatin, TN 2013 Completion of Summer Enrichment and Reinforcement Program (SERP) College of Veterinary Medicine, Nursing and Allied Health, Tuskegee, AL 2006 Professional Experience Company Name City , State UT-TSU Agriculture / 4-H Extension Agent Trainee 09/2015 to Current Observe the daily aspects of an agriculture extension agent and a 4-H youth development extension agent Analyzed and participate on several in service Agriculture, 4-H, or teaching training workshops Help and set up 4H clubs and Master Beef programs Visit farms: soil sampling, weed, forage, or tree identification Supported tours and analyzed demonstrations at various workshops to increase my knowledge in field of study Continuing to develop my first year goals for the county: soil sampling test poster, weed/plant identification presentation, and Ag in the Classroom program (4-H) Understand and stay up-to-date on current and emerging issues involving youth and volunteer development. Attend in-service trainings to stay current on 4-H / Agriculture related guidelines and new program opportunities Learn by Doing" Company Name City , State Research Assistant Manager 05/2008 to 08/2015 Manage over herd health management of research animals and diverse undergraduate and graduate students General livestock record keeping Inventory control of farm supplies Development and management of livestock facilities: Nutrition and Health Collect and process field data, laboratory procedures, and various administrative tasks as needed to meet objectives of ruminant research projects Conduct educational lectures, demonstrations, and tours to outreach programs for extension agents, small farm producers, community, and elementary and secondary school districts. Prepare purchasing requisitions, invoices and purchase orders materials and services Assist with results of research proposals and evaluation of livestock research development programs. Company Name City , State UT Extension Intern 05/2013 to 08/2013 Assisted in tutoring 4-H students in various clubs for upcoming competitions Helped in setting up 4H club meetings, registering 4-Hers at judging contest, judged at the Sumner County Fair, and became an adult leader for 4H Camp Created a few monthly newsletter issues for the county on recent program activities and upcoming events Developed and delivered a few objectives, research-based educational programs to meet the needs of diverse adult and youth audiences; created an activity sheet and useful information on vegetables and pollination to 25 local community kids Assisted with decorating and photographing several program activities for 4-H Judged at the beef and sheep expo skill-a-thon contests: retail cuts, breeds, feeds, medication, and parts of the animal Assisted with livestock evaluation and showmanship of county 4-Her's Helped answer calls on identifying weeds and insects for county residents and gave them way to control their infestations. Attended 4-H camp with fosters independence, leadership skills, team building skills and environmental education and general life skills. Company Name City , State Veterinary Technician Assistant 05/2006 to 08/2008 Provide nursing care and healing therapy for animals Perform laboratory tests to help in finding of animal health problems Sterilize and prepare surgical equipment and clean after surgery Handle, and care for animals during treatment and surgery Produce radiography, and collect and analyze samples. Education and Training Master of Science : Agriculture Education and Extension 2014 Tennessee State University , City , State Bachelor of Science : Agriculture Science Animal Science/Pre-Veterinary Medicine 2008 Tennessee State University , City , State Skills Time Management Classroom: Discipline, Instruction, Management, Creative Lesson Planning Research Goal Setting, Implementation, and Program Development Community Involvement After School Tutor, Wright Middle School, 2007 After School Tutor / Mentor, Lee Chapel A.M.E. Church, 2006 Red Cross Blood Bank Volunteer, 2005 - Present Volunteer, Habitat for Humanity, 2005 Affiliations Member, Minority of Agriculture Natural Resources and Related Sciences: 2008 Member, Tennessee Louis Stokes Alliance For Minority Participation: 2008 Secretary, Block and Bridle Club: 2009 Coordinator, Pre - Vet / Animal Science Club: 2011 4-H Adult Leader: 2013 Vice President, GSAA: Graduate Students of Agriculture Association: 2014 | AGRICULTURE |
HOSPITAL & PHYSICIAN BILLING SPECIALIST Professional Summary HIGHLY-ORGANIZED PROFESSIONAL WHO EXCELS AT ASSISTING HEALTHCARE PROVIDERS WITH BILLING MANAGEMENT & CODING SUPPORT. WELL-ROUNDED TEAM PLAYER WITH A STRONG TRACK RECORD OF WORKING IN COLLABORATIVE ENVIRONMENTS, AND DRIVING BOTTOM LINE GROWTH THROUGH REDUCING OUTSTANDING RECEIVABLES. EXCELLENT COMMUNICATOR AND FREELANCE HEALTHCARE MARKETING CONSULTANT WHO EXCELS AT ESTABLISHING A RAPPORT WITH CLIENTS FROM DIVERSE BACKGROUNDS. PROBLEM SOLVER WHO EXERCISES CRITICAL THINKING, AND PERFORMS WORK AHEAD OF SCHEDULE. SEEKS TO TRANSITION INTO A MANAGEMENT ROLE WITH A PHYSICIAN'S OFFICE THAT WILL UTILIZE THE TALENTS/SKILLS OF AN EXPERIENCED MEDICAL BILLING SPECIALIST, AND ASPIRING OFFICE MANAGER. Licenses Skill Highlights Collections & Receivables Patient Advocacy ICD-9 & ICD-10 Standards Medical Billing & Coding Administrative Support Electronic Medical Records Insurance Verification Marketing & Design HIPPA Compliance FACS Athena Centricity Medical Manager MediTech MediSoft TruCode NueMD Microsoft Office Suite (Word, Excel, Access, Outlook, PowerPoint) ● QuickBooks Knowledge of HMOs, Medicare and Medi-Cal Medical Manager Software Managed care contract knowledge Electronic Medical Record (EMR) software ICD-9 coding Trained in ASC Coding CPT and HCPCS coding Internal medicine billing HHM and Medisoft billing systems HIPAA compliance Medical billing software Strong planning skills Technical expertise Patient-focused care Strong work ethic Team player with positive attitude Deadline-driven Good written communication Exercises good judgment Professional Experience Hospital & Physician Billing Specialist December 2013 to Current Company Name － City , State Responsible for managing and resolving insurance denials for medical, Workers Compensation and Personal Injury claims. Works with a team of Billing Specialists to interact with major insurance carriers, as well as government payers, including Medicare. Accountable for ensuring all new insurance claims are filed in a timely manner to prevent future reimbursement issues. Key Achievements & Bottom Line Growth Reduced receivables for a major North Carolina medical center from $4M to $520K in an 8-month period by reversing denials for patients via the insurance firms' appeal process, and by providing documentation confirming procedures were necessary Created and implemented new processes to facilitate the timely filing of new insurance claims Healthcare Marketing Consultant / Freelancer January 2009 to Current Company Name － City , State Provides ongoing marketing support to Scripps Memorial Hospital and Scripps Mercy Hospital in San Diego. Assists with projects including graphic design, marketing materials, industry trade shows, and implementing marketing to promote fundraising events. Physician Billing Specialist March 2012 to January 2013 Company Name － City , State Served in a frontline role, and was tasked with managing 40 accounts on a daily basis as well as assisting with medical billing and collections software. Provided daily updates to physicians' office managers on the Athena billing software packages via teleconference. Key Achievements & Bottom Line Growth Slashed accounts receivables for 40 Florida-based member physician offices from $6M to $2M in a 10-month period Consulted with senior management to expand Unified Physician Management's membership operations into the Northeast region, adding 52 new practices in a 7 month period, and increasing reimbursement rates via group membership Hospital and Physician Billing Specialist June 2009 to May 2010 Company Name － City , State Joined as an Insurance Verifier and was quickly promoted to a Billing Specialist. Responsible for auditing patient accounts for production of clean claims, which resulted in 15% fewer rejected claims, and reimbursement received from the carriers within an average of 45 days or less. Education and Training Bachelor of Science : Business Management Canisius College － City , State , US Bachelor of Science in Business Management with a Marketing Minor, Canisius College | Buffalo, NY Associate of Science : Medical Billing and Coding San Diego City College － City , State , US Associate of Science in Medical Billing and Coding, San Diego City College | San Diego, CA Accomplishments Skills Marketing, Fundraising, Graphic Design, Healthcare, Billing, Claims, Receivables, Accountable For, Auto Insurance, Compensation, Documentation, Filing, Insurance Claims, Medicare, Workers Compensation, Medical Billing, Medical Invoicing, Accounts For, Auditing, Accounts Receivables, Basis, Collections, Credit, Operations, Access, Administrative Support, Excel, Hippa, Icd, Icd-9, Medical Billing & Coding, Medical Records, Medisoft, Meditech, Microsoft Office, Ms Office, Outlook, Powerpoint, Quickbooks, Word, Associate, Business Management, Coding | HEALTHCARE |
ENGINEERING MANAGER Profile Lean manufacturing professional with 20 years experience in lean manufacturing and continuous improvement. Highly skilled in all lean six sigma initiatives. Skills Microsoft Office Visio Inventor Lean Manufacturing SPC FMEA Minitab Process improvement Professional Experience 12/2015 to 08/2016 Engineering Manager Company Name － City , State Build the foundation for the engineering department at Airmate Company. Lead, develop, and mentor a group of engineers on daily tasks, project assignments, and project timelines. Standardized estimating process improving estimations from -30% to +5%. Implement engineering change control process. 01/2009 to 12/2015 Process Technician Company Name － City , State Lead Lean/Continuous Improvement Projects to develop, standardize, and improve manufacturing processes. Approve engineering decision on material, dimensional specifications, processes and tolerances. Validate and verify new product designs. Participate and lead 3P events. 03/2005 to 01/2009 Quality Engineer Valve Value Stream Company Name － City , State Handled all customer complaints and corrective actions. Proactively visited customers regarding quality or process improvements. Maintained APQP database which included PFEMA's, Control Plans, Product Profiles and all applicable work instructions. Performed capability studies on both machines and processes. Assisted with the development of new products and new processes. 01/2003 to 01/2005 Process Technician Valve Value Stream Company Name － City , State Created and maintained value stream maps. Championed or led kaizen events derived from value stream maps Led multiple material and process cost saving initiatives. Created and controlled all standardized work including operational instructions and set up instructions. Assisted Applications and Manufacturing Engineering in new product development and launches. 01/1997 to 01/2003 Value Stream Group Leader Company Name － City , State Led 50-70 hourly employees on day to day activities. Maintained and improved safety, morale, productivity, cost and quality daily. Led continuous improvement activities in productivity, quality and safety. Education and Training 2014 Applied Industrial Ergonomics 2014 Lean Certification (Parker Lean Boot Camp I, II, and III) 2013 EPA Certification 2011 AWS Brazing Certification 2007 Six Sigma Academy Greenbelt Training 2004 Duggan and Associates
*Value Stream Mapping 2006 *Mixed Model Value Stream Mapping 2003 Purdue University Poke-a-Yoke Certification Indiana Tech － City , State Skills Continuous Improvement, database, Ergonomics, estimating, manufacturing processes, mentor, new product development, processes, quality, safety, Six Sigma | ENGINEERING |
STAFF PHARMACIST Summary Patient and professional excellence oriented Pharmacist with Doctor of Pharmacy and Master in Science degrees. Nine years of retail experience providing outstanding pharmacy services in a high-volume setting. Strong background in science and clinical pharmacology and excellent interpersonal skills with a track record of establishing positive relationships with customers, co-workers, medical professionals, and insurance providers. Enthusiastic about acquiring new clinical knowledge and experience in a hospital setting. Committed to providing highest quality pharmaceutical services and personal patient care as an essential link in disease management. Dedicated to deliver peak performance as well as fast and accurate medication dispensing. Capable and able to demonstrate versatility in adapting to every-increasing complexity in the healthcare industry. Highlights Strong Diverse Science Background Strong Academic Skills Strong Decision-Making Ability Prescription Dispensing and Compounding Drug Interaction Assessment Clinical Interventions Product Safety and Quality Assurance Exceptional Patient Care Proficient with software (Word, Excel, PowerPoint, Access) Ability to Identify and Solve Potential Problem High Personal and Professional Ethics Creative Cognitive Skills Pharmaceutical Research and Data Analysis Efficient and Accurate Exceptional Attention to Details Excellent Telephone Etiquette Ability to Listen and Communicate in a Articulate Manner High Level of Organizational and Personal Skills Customer and Coworker Relationship Management on a Personal Level Achievements Recognized for ability to manage a high volume of patient accounts. Consult with hundreds of physicians and patients to fill prescriptions, review side effects, discuss drug interactions and resolve medication delivery problems. Improved drug-inventory management system to reduce waste and eliminate back orders. Cultivated strong network in a community, resulting in a new patient enrollments. Improved morale of coworkers by rewarding good work performance, leading by example and using humor to diffuse stressful situations. Translated pharmacy communications for Russian speaking customers and recruited new customers. Professional Experience 12/2002 to 04/2009 Staff Pharmacist Company Name － City , State Manage ancillary staff in fulfilling more than 1,500 prescriptions weekly. Consult with physicians and patients with regard to medication dosage, drug interactions, medical equipment, disease management and potential side effects of prescription and OTC medications. Dispense and compound prescriptions, and maintain accurate patient records, dosing information and directions for use. Interact with HMOs and other insurance providers concerning billing/reimbursement issues. Keep abreast of new developments within the pharmaceutical industry. Proficiently processed and dispensed written, oral and electronic prescriptions. Conducted drug utilization reviews, drug interventions and therapy management. Provided critical information and advice to customers regarding possible drug interactions, side effects, dosage and proper medication storage. Strictly maintained customer and patient confidentiality. Maintained proper storage and security conditions for all drugs. Mastered HEB Pharmacy Standard Operating Procedures (SOPS). Maintained updated records such as pharmacy files, patient profiles, charge system files, inventories and poison or controlled drug registries. Calculated, weighed, measured and mixed ingredients with expert precision. Advised customers on the selection of over the counter products, healthcare supplies, dietary and herbal supplements. Consistently upheld proper pharmacy and general safety procedures and standards. Oversaw the pharmacy technicians' drug preparation and distribution activities to provide safe, efficient care for patients. Followed state and federal record keeping guidelines for legend drugs and controlled substances. Appropriately resolved customer issues, complaints and questions. Managed pharmacy inventory through proper medication ordering, returns and inter-store transfers. 01/1998 to 11/2002 Pharmacy Intern Company Name － City , State 12/1995 to 09/1998 Pharmacy technician Company Name － City , State 01/1990 to 11/1993 Electronics Technician Company Name － City , State Worked closely with team of engineers and technician Maintained and troubleshoot electronic and computer based equipment. Recorded precision measurements from electronic devices during the test Completed database, created graphics and checked final reports for accuracy Supported engineering team as a customer service representative 01/1990 to 04/1991 Teaching Assistant/ Laboratory Supervisor Company Name － City , State Supervised and helped students during laboratory experiments Soldered and assembled laboratory equipment Maintained proper laboratory and general safety procedures and standards, including department cleanliness. Education 2002 Doctor of Pharmacy : Pharmaceutics Massachusetts College of Pharmacy and Health Science － City , State , USA Clinical rotations at : Beth Israel Deaconess Medical Center (Infectious Disease), Boston Children's Hospital (Center for Poison Control and Prevention), Beverly Hospital (Inpatient and Ambulatory care), Boston Dialysis Center . 1992 Master of Science : Hardware Engineering University of Information Technology, Mechanics and Optics － City Russia Certifications In good standing with the Massachusetts Board of Pharmacy Skills Integrity and Honesty Compassion and Courtesy Excellent Interpersonal Skills High Level of Analytical and Cognitive Skills Self-Disciplined and Self-Motivated | INFORMATION-TECHNOLOGY |
STUDENT ATTORNEY - CRIMINAL DEFENSE Summary Recent law school graduate, excited to begin my new career, offering skill in innovative problem solving and finding unique theories, ideas and solutions to create effectual case arguments. Works aggressively to achieve continued success. Dedicated insurance professional with more than 13 years of experience investigating and processing complex automobile insurance claims. Excels in analyzing damages, causes, interpreting policies and negotiating payment solutions. Effectively managed multiple high priority projects Takes pride in providing exemplary customer service. Highlights Claims file management processes Litigation management Strong interpersonal and communication skills Exceptional negotiator Experience negotiating health insurance liens Subrogation knowledge Strong insurance defense/personal injury background Professional and personable Accomplishments Earned opportunity to apply for an internship with a Professor who is
a sitting U.S. District Magistrate Judge due to receiving one of the
highest
grades in his Advanced Legal Writing class. Recommended to apply for a law clerk position with the Court of Criminal Appeals. Awarded highest file quality score for the region as a first year team leader. Nominated and selected among thousands of employees to travel to Corporate Headquarters and meet with the CEO and Head of Claims to understand company culture and process as acknowledgment for contributions to my region. Held position as one of 6 Claims Specialist Leads in Texas Consistently performed at a high meets to exceeds level in all areas to include file quality, accuracy, efficiency and work environment Selected by supervisor to assist with file closures; resolve complex claim-processing issues; participate in commercial reserves analysis; monitor claim status in a mentor capacity to other teammates. Experience Student Attorney - Criminal Defense Aug 2015 to May 2016 Company Name － City , State Offered extensive case status explanations to each client. Advised clients of their rights. Explained the legal process to each client and answered questions to help ease concerns. Conducted legal research and facts investigation for case litigation. Drafted necessary motions relevant to each case. Interviewed witnesses/Crime scene reconstruction Worked on a high profile writ for habeas corpus Negotiated plea deals with prosecutor Claims Specialist Lead Jan 2008 to Jul 2015 Company Name － City , State Managed files in litigation and worked closely with defense counsel to develop strategy to bring cases to resolution. Attended, negotiated and resolved close to 100 features in mediation. Handled serious and complex claims by investigating, analyzing, and determining the extent of liability concerning loss of damages through attempts to affect fair settlement with claimants and insureds. Mentored new members of the claim staff. Entrusted with $75,000 in settlement authority. Team Leader Aug 2004 to Jan 2006 Company Name － City , State Responsible for overseeing daily administration of claims work flow for my assigned team. Supervised, coached, and developed team to ensure quality outcomes and superior customer service. Monitored claims to ensure file quality is compliant with established standards. Maintained accountability for team performance. Mentored team members to Casualty promotion Explored alternatives to find innovative ways to leverage opportunities for team to improve quality of work/life balance. Claims Trainee Oct 2002 to Aug 2004 Company Name Mastered basic claims handling in a high demand atmosphere. Property Damage Assessor- Estimated vehicle damages, managed preferred repair shops, informed customers. of the repair process, repair quality assurance Casualty Adjuster- Completed detailed review of medical records/ bills, negotiated settlements with attorneys, monitored files for possible lawsuit potential. Education J.D. , Law 2016 St. Mary's University － City , State Coursework in Criminal Justice Legal License Pending November 2016 Bachelor of Arts , English Literature 2000 Texas A&M University - College － City , State , USA English Literature Training Risk Management and Insurance coursework Extensive training in auto insurance terminology/ processes (parts, repair and medical procedures) Texas and other state's regulations Customer Service Delivery Commercial Specific Issues Skills Interpersonal and communication, Customer service, File management, Insurance, Legal Research & Writing, Litigation, Mediation, Medical record review, High level claim evaluation, Commercial needs, Negotiation, Processes, Quality assurance, Risk Management, Settlements, Strategy | AUTOMOBILE |
ASSISTANT FOOTBALL COACH Summary Enthusiastic, reliable recent graduate with academic background in business and marketing. Ability to establish priorities and meet challenges head-on. Strong leadership and management skills. Seeking a career in the business field. Highlights Exceptional interpersonal communication skills, Customer service skills, Management skills, Teamwork skills, Effective leader, Organized, Highly dependable, Fast learner, Able to work under pressure, Positive attitude and energy, Strong work ethic Accomplishments Utica College Football, Member Fall 2010 - Fall 2013 Participated in Division III Football for four years Member of the first winning team in school history Leader of the accountability program Leadership Council, Member Was selected based on performance as a leader on the field, in the classroom, and in the community Met weekly with coaching staff to discuss team issues on/off the football field Volunteer Work/Community Service America's Greatest Heart Run & Walk Volunteer Salvation Army Volunteer Neighborhood clean-up North Utica Youth Football Volunteer Experience 03/2014 to Current Assistant Football Coach Company Name － City , State Assist in the design and execution of the offensive scheme for 60+ athletes including 20 wide receivers Prepare field with all of the necessities for practices and games 09/2010 to Current Property Maintenance Assistant Company Name － City , State Distribute media equipment to classrooms Instruct professors through the application of Microsoft and Internet services Answer phone calls and maintain an organized office for students and professors to enter freely Performed various maintenance duties necessary to maintain and enhance the value of residential and commercial properties Duties included: mowing, landscaping, sealing driveways etc. Education Bachelor of Science : Management Utica College － City , State , US Utica College Utica, NY Bachelor of Science May 2014 Major: Management Concentration: Marketing GPA: 3.37/4.00 Military Experience Company Name Salvation Army Volunteer Neighborhood clean-up North Utica Youth Football Volunteer Professional Affiliations Utica College Football Skills Audio Visual, Games, Coaching, Customer Service, Fast Learner, Receptionist, Retail Sales, Landscaping, Maintenance, Marketing | INFORMATION-TECHNOLOGY |
PROJECT COORDINATOR/SITE ACQUISITION AND CONSTRUCTION Professional Profile Skilled Project Coordinator bringing extensive background in Site Acquisition and Construction. Organized, resourceful and detail-oriented with exceptional planning and decision-making abilities. Experience September 2015 to Current Company Name City , State Project Coordinator/Site Acquisition and Construction Process Purchase Order Requests and issue Purchase Orders. Track pay point deadlines for all job sites in order to ensure that financial deadlines are met. True up sites to ensure they will pass client auditor review, prior to actualization of Site Acquisition project milestone while maintaining a score of 99% rating with client. Assist Project Manager on a daily basis with compiling reports and reconciliation of budget reports. Manage budget and job costing for over 600 projects to date. Participate in weekly meetings with customer via telephone conferencing. Attend semi-weekly meetings with client. Handle all other tasks that are out of the ordinary on a daily basis. Current job responsibilities include data entry and require me to perform Site Acquisition related tasks daily in MS Office, NORAD, Oracle, Nsite, Filenet, Share Drive and REM. April 2013 to March 2015 Company Name City , State Construction Coordinator II Download and check closeout documents for accuracy. Change naming convention on each document in order to comply with client's standards. Download and check closeout photos to ensure that all required photos are correct and submitted. Upload closeout documents and photos in client's database. Assist Project Managers with site audits to ensure accuracy. Work with vendors on a day-to-day basis to collect missing or incorrect documents and photos. Process documents and photos for over 1,000 job sites. When necessary, assist change order department with processing vendor change orders. Collaborate with the scoping department to ensure change orders are accurate. Operate as a team member in order to meet and exceed client deadlines. November 2004 to April 2013 Company Name City , State Administrative Assistant/Office Manager Provide high level administrative support to President and Vice President. Plan and organize daily operations in order to ensure all projects are on schedule. Process payroll weekly through ADP; handle Accounts Receivable and Accounts Payable. Maintain books for five companies which include reconciling checking and credit card accounts on QuickBooks. Create and maintain budget reports for tracking expenses for each job site. Place orders for materials needed for job sites when necessary. Prepare and upload closeout documents and photos for each job site. Make travel arrangements for all personnel. Education University of the Incarnate Word City , State Bachelor of Arts University of Texas City Paralegal Certificate Skills Accounts Payable, Accounts Receivable, administrative support, ADP, budget, credit, client, data entry, database, Filenet, financial, job costing, materials, meetings, MS Office, Oracle, Paralegal, Process payroll, personnel, QuickBooks, reconciling, telephone, Make travel arrangements | CONSTRUCTION |
HR MANAGER Summary To obtain a position that offers many opportunities for growth and development that will enhance my existing knowledge in Management and Leadership. In return, I will give my very best to the company so it can achieve its goals and aspirations to continue future success. Highlights Leadership skills Providing focus and direction to subordinates Motivating employees to do better Accuracy and attention to detail Ability to work as part of a team Possess effective communication and influencing skills Strong analytical and problem solving skills Possess a strong work ethic and a high level of professionalism Excellent interpersonal, planning and organizational skills A team player who handles multiple projects simultaneously in a fast paced environment Proficient in a variety of computer software programs: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Publisher, Microsoft Outlook, Microsoft Visio, Lotus Notes Experience Company Name City , State HR Manager 04/2015 to Current Supervises, coaches, and counsels staff. Guides employees through the various employment processes such as corrective action and documentation. Ensures consistency and fairness, resolving complex policy related issues, conducting investigations, and make appropriate recommendations as needed. Provides guidance in developing employees for transfer and promotion. Manages the annual talent review, performance goal setting, performance
review, development planning and compensation planning processes. Designs, implements, and facilitates new employee assimilation,
orientation, coaching sessions, teambuilding, and interventions to increase team
effectiveness. Mentors less experienced staff. Participates in special projects or completes other duties as assigned.
Company Name City , State Office Operations Manager 04/2013 to 03/2015 Provide first point of contact and daily functional administrative support to leadership/executive staff/work unit. Implement quality improvement ideas and Monthly audit of security policies, ensuring the company is in compliance with the guidelines Communicate and report directly to Vice President regarding team performance and attendance Plan, manage and communicate special projects and events; e.g., employee recognition programs, community activities, etc. Prepare customer correspondence. Serve as liaison between support staff and other divisions/department Assist with the administration of the day-to-day operations of the human resources functions and duties, such as employee orientation, development, and recordkeeping. Company Name City , State Customer Support Manager 10/2012 to 03/2013 Manage an email support team of ten members, who provided information to customers concerning their order status and accounts by researching online. Train all new incoming employees on all systems and customers handling skills. Project Lead on multiple projects and responsible for planning, executing, and keeping the projects on time. Handle all escalated customer related issues. Company Name City , State Teller 02/2010 to 08/2011 Processing transactions for customers to help them manage their finances. Record all transactions promptly, accurately and in compliance with bank procedures. Ensure compliance with all internal controls and established policies and procedures. Explain, advise on and promote bank products and services to customers. Company Name City , State Retail Support 02/2008 to 01/2010 Retail Support, Home Shopping Network Supervision / Training and Instructions / Team Lead Train new hires and junior staff on work procedure, systems and processes Peer coach to others through support and encouragement. Act as a mentor to new hires Provide retail customer service and sales via telephone and email. Company Name City , State Administration / Customer Services / Mentor 02/2007 to 01/2008 Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Prepare correspondence and maintain files and records. Provide assistance to the public by answering a wide variety of questions by interviewing the individual, investigating the situation and resolving the problem. Company Name City , State Flight Attendant/Purser 11/1998 to 01/2007 Act as Purser and prepare reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Act as primary liaison between the pilot and the passengers. Supervised junior flight attendants Responsible for 400+ passengers. Conduct staff briefings. Education BAS : Management & Organizational Leadership 2012 St. Petersburg College Management & Organizational Leadership Associate of Arts 2010 St. Petersburg College Associate of Arts 1996 Arthur Community College Languages Working knowledge of Spanish and French Skills Management, Administrative Support, Coach, Excellent communication skills, Customer service, French, Human resources, Leadership, Team Lead, Mentor, Effective communicator, Project Management, Project Lead, Researching, Spanish, Supervision. | HR |
ASSISTANT GENERAL/OPERATIONS MANAGER Summary Results-focused management professional offering ten years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. Skills Staff training Supervision and trainingOperations management Staff development Inventory control Cross-functional team management Complex problem solving Customer service-oriented Appointment scheduling Front desk management Spa maintenance Inventory maintenance Employee interviewing and hiring Payment tracking systems Understands spa services Meeting Maker familiarity Knowledge of UPS and Fed Ex shipping systems Hospitality industry knowledge Attentive to detail Multi-tasker extraordinaire Accomplishments Leadership Served as key contributing member to Leadership team. People Management: Hired and mentored all staff Streamlined the training of the departments Financial Management: Oversaw the budgets and inventory control Created new manual for documenting all spa products.Served as Dermalogica product line expert. Experience 01/2013 to 06/2015 Assistant General/Operations Manager Company Name － City , State Managed team of 45 of professionals.Served as mentor to junior team members.Initiated program that standardized employee training and led to increase in customer satisfaction by 12%. 07/2012 to 01/2013 General Manager Company Name － City , State Informed guests of spa services, programs and activities over the phone and in person. Addressed all guest complaints and referred any escalated situations to management.Checked members and guests in promptly for their appointments.Efficiently checked guests in and out using Millenium.Coordinated and booked all spa service appointments for individual and group clients.Assigned clients to spa therapists by aligning the client's needs with the spa therapists expertise.Addressed all member concerns with patience.Responded to customer inquiries in a friendly and professional manner.Verified end-of-day reports against credit and cash profits.Clearly communicated with each technician regarding any schedule changes.Executed all daily opening and closing procedures.Organized salon paperwork and office files.Introduced corporate policies, procedures and work rules to new spa employees. 08/2010 to 07/2012 Head/Esthetician Company Name － City , State Advised guests on special events and product promotions.Mailed client forms and salon promotional documents.Informed guests of spa services, programs and activities over the phone and in person.Addressed all guest complaints and referred any escalated situations to management.Researched the various types of spa therapies and treatments to be better informed of spa services.Supplied guests with robes, slippers and locker keys.Efficiently checked guests in and out using spa biz.Instructed guests on facility safety measures.Coordinated and booked all spa service appointments for individual and group clients.Assigned clients to Spa Therapist by aligning the client's needs with the Spa Therapist expertise.Documented any observed safety hazards and reported them to management immediately.Addressed all member concerns with patience.Provided accurate product and merchandise information to customers. 11/2007 to 10/2009 Esthetician, Certified Laser Technician Company Name － City , State Informed guests of spa services, programs and activities over the phone and in person.Addressed all guest complaints and referred any escalated situations to management.Researched the various types of spa therapies and treatments to be better informed of spa services.Instructed guests on facility safety measures.Documented any observed safety hazards and reported them to management immediately.Addressed all member concerns with patience.Provided accurate product and merchandise information to customers.Responded to customer inquiries in a friendly and professional manner.Suggested and sold spa services and retail products to customers.Advised guests on special events and product promotions. Education and Training 2006 Bachelor Marketing/Management University of Aesthetics － City , State Esthtician training 1993 Bacholrs : Marketing/Management Emporia State University － City , State Marketing/ManagementCoursework in Business and ManagementCoursework in Marketing and Communications Assosicates Seward County Community College － City , State Coursework in Marketing and CommunicationsCoursework in Business and Management Skills banking, budget, interpersonal skills, client, customer satisfaction, customer service, general manager, hiring, human resource, Inventory, inventory control, Laser, managing, marketing, payroll, policies, profit and loss, quality, recruiting, retail sales, sales, sales training, surveys | FITNESS |
INTERIOR DESIGNER Summary Head designer for a Realtor developer, I have worked creating spaces and collaborating with contractors and architects. Developing innovative concepts and uses for the spaces. For my residential work I go beyond the surface thinking of the function and the style of the space, while working within a budget. Detail-oriented and the ability to learn concepts quickly. Excellent research, time management, and problem solving skills. Networking with suppliers and merchants in the area, allowing access to the newest materials and furnishings. Meeting with clients to find out what their wants and needs are, with consideration to their space and budget. Creating a design plan using CAD and developing professional boards to show the concept of the space. Following up with clients upon project's completion to make sure they are satisfied. All this is done to help grow their business and brand. Highlights Interior Design curriculum at Paier is designed to prepare the relationship between interior design and architecture. Basic structural principles and construction methods are introduced. The studio courses incorporate programming, conceptual design and development, and presentation skills. Guest juries of architects and design professionals regularly critique our presentations. Courses in ID Business, Materials, Kitchen & Bath, and History of Interiors provide us with the tools and critical thinking needed to succeed. AutoCAD Drafting Microsoft Office Model Making Corporate Building Design Residential Planning Kitchen and Bath Design Excellent Communication Skills Ability to work on multiple projects simultaneously Creative, innovative and having problem solving skills Excellent Attention to Details Team Player Accomplishments At PCA, I was involved with the school newspaper, Paier Perspective, where I co-wrote articles for the Interior Design Department and consistently made the Dean's list through all four years. Experience Company Name City , State Interior Designer 03/2011 Company Name City , State Interior Designer 11/2013 to 07/2014 Networking with suppliers and merchants in the area. Meetings with real estate agents, builders, and architects that we are working on projects with. Creating and maintaining the materials library by ordering; materials, fabric samples, finishes, and design accessories. Meet with clients, presenting the design plan and then reviewing the design plan according to the client's input. Confirming the design plan, specifying materials, finishes, lighting and flooring. Supervising the project to make sure it is done properly and according to the time-line. August 2013 I started a new build of 3,200 sq. ft. it's a shoreline home in West Brook. Everything custom designed from cabinetry with handpicked fixtures, staircases, fireplace, window treatments, to some of the furniture, all custom crafted pulled together in a seamless way reflective of clients' personality. I over saw that the project was properly planned by working closely with contractor allowing to complete on time and within budget. May 2012 I started the remodeling and updating a North Haven home. Up to date I have remodeled the den, living room, and the dining room. I am currently working on a bedroom and renovating the kitchen. In the summer of 2011, I interned at New England Kitchen and Bath in Glastonbury, CT, working with their head designer, Abbey Miller. We were able to go through the process of a job start to finish. We went through the steps of designing and computer modeling of new spaces, the ordering of top quality materials and fixtures, to overseeing the scheduling and workmanship of installers. In the summer of 2009, I worked in East Hampton, New York at the Grand Acquisitor, an upscale Antique Dealer. The store specialized in antiques such as; decorative accessories, lace, linens, silver, and furniture. The key to succeeding in the antiques business is knowledge. I was able to see 18th and 19th century furniture, clothes, accessories, and more. Here I learned purchasing skills and the ability to spot a good find. I also recorded and kept track of the inventory as well as helped in setting up displays. Education BFA : Interior Design Fine Arts 2013 Paier College of Art , City , State Interior Design Fine Arts Skills Basic, budget, conceptual design, critical thinking, client, clients, designing, interior design, inventory, lighting, Materials, meetings, window, modeling, networking, presenting, presentations, presentation skills, programming, purchasing, quality, real estate, scheduling, Supervising Professional Affiliations The American Society of Interior Designers (Allied ASID) National Occupational Competency Testing Institute (NOCTI) certified in CAD | DESIGNER |
INFORMATION TECHNOLOGY SPECIALIST Summary Security+ Certified LAN/WAN (T1, Frame Relay, TCP/IP) IAVA Routers/Firewalls/Switches/Wi-Fi/VPN Network and Information Systems Defense Level 1 and 2 Technical Support Cable Systems Installer/Maintainer Imaging/Base lining Current TS-SCI Clearance LOS Line of Sight Radio CPOF/VOIP Videoconferencing Technologies Network and Server Administration Government Security Disaster Recovery/Backups Accomplishments Information Technology Deployed and managed CPN, LOS, SPAWAR, AFN, LAN/WAN Architectures and Active Directory domains for over 50 SIPR/NIPR IS and VOIP subscribers in hostile combat operations Windows 7 integration of over 520 systems throughout the Stuttgart Garrison Command Disaster Recovery/Backup systems prevented loss of critical data Technical Support/Service 3 years experience in high visibility support roles centered on Microsoft technologies and information security Strong understanding of workflow / business process, support roles in organizations Multiple awards for proven performance Management Squad Leader / Shift Leader Strong leadership skills / Excellent interpersonal skills Presentations / Training / Documentation Standard Operating Procedures development Experience Information Technology Specialist Company Name Information Systems Specialist 07/2011 to 12/2012 Company Name City Level 1 and 2 Technical Support during Strategic Operations in Stuttgart, Germany for classified and unclassified systems. Trained proficiently in Information Assurance security. Implemented and sustained satellite and radio communications for all computer based information systems and VOIP. Maintained and organized important IT documentation. Deployed countermeasures against security breaches. Implemented Windows 7 across Garrison units. Direct support for Senior Officer Staff. Responsible for several million dollars in equipment and for personnel. Remedy / Exchange / CPOF / SOFTCau-HARDCau / Organizational Unit Administrator / VPN / FTP / TCP/IP / Firewalls / VOIP / Remote Connectivity / Encryption / Netscreen / Cisco / Tier 2 Helpdesk. Cable Installer and Maintainer 11/2010 to 07/2011 Company Name City Cable installer and maintainer for multiple Army posts in Stuttgart, Germany including 6 months in a combat zone in Africa. Extensive knowledge in wiring infrastructure, troubleshooting, Cat 5 and 6, and fiber termination. Maintained and organized racks, patch panels, cable trays, switches and routers. Working knowledge of terminating, splicing, testing and troubleshooting copper and fiber cable using Fluke Cable Analyzers. Accountable for thousands of dollars of equipment to include Fluke Networks Products. Operator 12/2009 to 11/2010 Company Name City at the Defense Messaging Center with primary duties of facilitating Defense Messaging System (DMS) in support of Headquarters, United States European Command (USEUCOM) and other Department of Defense activities. Responsible for the operation and maintenance of CP-XP, AMHS, DII Guard and Certificate Workstations in support of DMS, SIPRNET and NIPRNET with the 52d Signal Battalion. Perform after hours Network Operations functions to include monitoring SPECTRUM, recall of essential personnel and situational management, and opens, monitors status and closes trouble tickets. While reporting and conducting essential missions in high visibility areas. Responsible and accountable for over $100 million worth of equipment and repair parts. SPECTRUM / AMHS / Customer Support / Defense Messaging System / SIPRNET / Discretionary Access Lists / Trouble Tickets. Education Associate of Arts : Business Administration 12 2014 Business Administration CompTIA Security+ Certified Certification / Oct 2011 Information Technology Specialist Training (25 weeks) US Army / Nov 2009 Information Technology Online Training (223 hours) US Army / Mar 2009-Jan 2012 SIPR/NIPR Access Point (SNAP) Terminal (32 hours) Certification / June 2011 Fiber Optic Connectors and Splicing Basic Installation Course (40 hours) Certification / Aug 2010 Skills Army, Basic, Cable, Cat 5, Cisco, Encryption, Customer Support, documentation, Firewalls, FTP, information systems, Information Technology, Messaging, Access, Exchange, Windows 7, monitors, Network, Networks, Oct, Organizational, personnel, radio, reporting, routers, Strategic, switches, TCP/IP, Technical Support, troubleshooting, VOIP, VPN, wiring Additional Information Awards Honorable Discharge, United States Army National Defense Service Medal Global War On Terrorism Service Medal Army Service Ribbon Overseas Service Ribbon Army Superior Unit Award Army Good Conduct Medal Numerous Certificates of Achievement and Coins of Excellent | INFORMATION-TECHNOLOGY |
ACCOUNTANT Professional Summary I am an enthusiastic, honest, dedicated and professional individual who has integrity and an ambition to succeed in any given environment. Although I have extensive experience in the Medical Billing and Accounting industries, I also have experience in many other areas and I am always up to a challenge whatever the situation. I work well with others, as well as on my own. I am seeking a career where I can develop and excel while exceeding both personal and professional goals. Skills Accounting operations professional Financial reporting specialist QuickBooks proficient Certified Billing / Coding Specialist Strong communication skills Superior attention to detail Account reconciliation specialist Self-motivated professional AR/AP Account reconciliation Customer relations Analytical reasoning Exceptional organization Strong in MS Access and Excel Physician billing CMS-1500 billing forms HIPAA compliance International Classification of Diseases (ICD.9CM) Medical bill auditing Work History Accountant , 02/2014
to Current Company Name – City ,
State Maintained integrity of general ledger, including the chart of accounts. Analyzed monthly balance sheet accounts for corporate reporting. Generated financial statements and facilitated account closing procedures and reconciliations for multiple accounts each month. Analyzed and researched reporting issues to improve accounting operations procedures. Successfully implemented new technologies and process automation to encourage continuous improvement. Facilitated successful internal audits through thorough documentation and organization. Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account. Researched and resolved accounts payable discrepancies. Balanced monthly general ledger accounts to accurately record cost and month end accruals. Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions. Performed payroll for 100+ employees and 7 retail store locations Accountant / Executive Assistant , 09/2010
to 12/2013 Company Name – City ,
State Supported management through risk identification, control testing and process improvement procedures. Analyzed and reviewed cost reports and communicated final results to suppliers. Reported internal control issues to management and supplied comprehensive recommendations to mitigate the associated risks. Filed tax returns and prepared governmental reports in compliance with strict standards. Analyzed monthly balance sheet accounts for corporate reporting. Generated financial statements and facilitated account closing procedures each month. Created daily and weekly cash reports for accounting management. Reconciled vendor statements and handled payment complaints or discrepancies. Reviewed all expense reports for accuracy and proper expense disclosure. Managed the CEO's complex and frequently changing travel arrangements and coordinated the pre-planning of trips. Managed external contacts for CEO and kept track of periodic communication needed for priority contacts. Developed and maintained an alert system for upcoming deadlines on incoming requests and events. Accountant / Medical Billing & Collections Supervisor , 01/2008
to 09/2010 Company Name – City ,
State Supervised a medical collection team of 15 employees. Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations. Reviewed collection reports to determine the status of collections and the amounts of outstanding balances. Monitored payments due from clients and promptly contacted clients with past due payments. Coded and entered invoices each day into the in-house accounting software & third party clearing house. Introduced new and efficient accounting, financial and operational systems. Managed and responded to all correspondence and inquiries from customers and vendors. Increased profits by 69% by spearheading the Medical Collection Dept. Accountant / Executive Assistant , 01/2005
to 12/2007 Company Name – City ,
State Complete
accounting, bookkeeping, company payroll and office management, for a Bio
Medical Research firm. All aspects of office management including but not
limited to, phones, fax, filing, emails, ordering of supplies, customer
service, etc. Accounting responsibilities included AP/AR, general ledger, and
account reconciliation, financial reports, with a special interest in research,
"clean up", and organization. Ensured accurate documentation was kept to meet any/all legal
requirements. Kept full minutes, within bylaw guidelines, of meetings and
proposed policies and practices. Maintained corporate records and full filled
any/all requirements of directors and officers, as well any other duties that
arose. Education Bachelor of Science : Accounting ,
2013 University of Phoenix - City ,
State Accounting Medical Claims Billing / Coding Specialist
At Home Professions, Ft. Collins, CO : Certified Medical Billing / Coding Specialist High School Diploma : 1997 Jenks High School - City ,
State Skills account reconciliation, Accounting, administrative, AP, AR, bank reconciliation, Billing, bookkeeping, credit, Clients, customer service, documentation, engineer, fax, filing, financial, financial analysis, general ledger, HR, insurance, invoicing, legal, managing, meetings, mail, office, office management, Payroll, physics, policies, Coding, reception, reporting, Research, retail, sales, phones, phone, travel arrangements, work flow | ACCOUNTANT |
HEALTHCARE ADMINISTRATION INTERN Professional Summary To find a position that will utilize my knowledge while working in tandem with in a highly-regarded setting. Skilled at communicating, organizing and solving problems to raise the stature and rankings of health care facilities. Skills Strong p resentation skills Effective staff coach Strategic planning capability Planning and development Supervisory training Analytical thinker Supervisory training Quality improvement competency Independent judgment and decision making Work History Healthcare Administration Intern , 01/2014 to 04/2014 Company Name – City , State Conducted a feasibility study on 12, 10 and eight hour shifts by compiling statistics. Handled detail work including make and maintaining a work schedule for 16 employees. Proposed new ideas for the holiday and schedule guidelines. Worked with a LEAN coach, Budget Director, Human Recourse, Pay Roll Reprehensive to get an over view of how things are ran in the department. Worked with tight deadlines. Skillfully developed departmental goals, objectives, standards of performance, policies and procedures. Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines. Interpreted and communicated new or revised policies to staff. Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy. Pulmonary Lab Technician , 04/2011 to Current Company Name – City , State Performed 12-lead EKGs on patients throughout the health system using the GE MAC 5000 EKG Machine. Assumed responsibility for reading EKGs for normal and abnormal results and reporting these to the Doctor, Charge Nurse or Nurse. Extracted arterial blood for blood gas tests for patients using ABL800 Flex Radiometer and ran samples, reported and verified results. Identified abnormal results and report the results to the appropriate personnel; maintained the ABL800 Flex with changing out membranes, waste, calibration solutions and gas tanks. Maintained and ensured timely replenishment of supplies for the laboratory, especially those used to conduct EKGs and blood gas tests. Conducted monthly correlations and reruns of samples; organized EKG logs, credit logs and sample rejection logs. Compose the schedule for 24 lab employees. Skillfully developed departmental goals, objectives, standards of performance, policies and procedures. Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy. Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care. Educated staff on state and federal statutes, rules and regulations governing home care services. Interpreted and communicated new or revised policies to staff. Laboratory Assistant , 11/2008 to 04/2011 Company Name – City , State Performed standardized laboratory tests to verify chemical characteristics or composition of specimen. Completed medical laboratory tests, procedures, experiments, and analyses to provide data for diagnosis, treatment, and prevention of disease. Conducted chemical analyses of body fluids, such as blood, urine, and spinal fluid, to determine presence of normal and abnormal components. Studied blood cells, their numbers, and morphology, using microscopic technique and performed blood group, type, and compatibility tests for transfusion purposes. Provided complex laboratory technical support and was responsible for the facilitation of a draw station lab including preparation of manuals, manifests and monthly reports. Skillfully developed departmental goals, objectives, standards of performance, policies and procedures. Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines. Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy. Recruited, hired, trained and coached on average of 4 new employees per year. Established and maintained systems that safely met residents' needs. Patient Educator , 08/2005 to Current Company Name – City , State Conducted training for clients and their appointed caretakers on how to use complex PT-INR blood monitoring instruments. Instructed clients on usage and maintenance of instruments including quality control, cleaning, recording and reporting results and troubleshooting. Communicated with clients on the prevention of errors affecting test results and scheduled training to incorporate client time, preparation and submission of documents. Identified educational needs of patient and caretakers by collaborating with attending physicians, department heads, and staff. Encouraged participation in decision-making about health care options by facilitating the caretakers' understanding of patient's health status. Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines. Established and maintained systems that safely met residents' needs. Patient Care Technician , 01/2003 to 01/2008 Company Name – City , State Functioned as a Phlebotomist that specialized in pediatric, geriatric and dermal venipuncture. Accomplished several types of indwelling venipuncture including Broviac, Hickman, PICC, Groshong, and CVC or CVL. Facilitated laboratory testing and maintenance including NOVA CCX and I-SAT and MonoSpot, Strep-A, bHCG, UA, Protime, Westergren Sedimentation Rate and Glucose. Coordinated patient appointments for MRIs, CT scans, and ultrasounds including pre-certification and verification of benefits. Maintained patient information such as medical history, results of tests and examinations and patient symptoms. Explained terminology and procedures, research inquiries, instruct on how to use home health care products and collect and prepare data for further research. Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy. Established and maintained systems that safely met residents' needs. Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care. Reviewed customer survey information to prioritize areas of improvement. Investigated, provided and submitted information to Quality Department about special incidents, events and complaints. Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan. Education Bachelor of Science : Health Administration , Current Eastern Michigan University - City , State Health Administration Coursework in Health Services Administration Coursework in Business Management Coursework in Healthcare Administration Coursework in Health Services Administration and Business Coursework in Human Resources Management and Accounting Associate of Art : 4 2014 Schoolcraft College - City , State Coursework in Health Services Administration Coursework in Health Services Administration and Business Coursework in Human Resources Management and Accountin g Associate of Science : Health Science , 5 2006 Schoolcraft College - City , State Health Science Recipient of Canton Township Scholarship Coursework in Community Health Coursework in Health Services Administration Coursework in Healthcare Administration Coursework in Health Services Administration and Business Coursework in Human Resources Management and Accounting Accomplishments Microsoft Suite * CareWeb * Master Control * PathNet * Carelink * EWS. U of M Online Reference Library * LabWorks. Affiliations American Society for Clinical Laboratory Science, Member, 2012-Present Basic Life Support (BLS), American Heart Association, Nov 2011-Present Certified Anticoagulation Patient Self-Testing, University of Southern Indiana, Apr 2009 Certified Phlebotomist, American Society of Clinical Pathology, Nov 2001-Present Den Leader, Cub Scouts of America, September 2014 Skills benefits, Budget, calibration, coach, draw, credit, client, clients, decision-making, diagnosis, MAC, Director, personnel, quality control, reading, recording, reporting, research, SAT, statistics, technical support, troubleshooting, type, view, composition | HEALTHCARE |
PHYSICAL THERAPY AIDE Summary Experienced Physical Therapist Technician in patient aide and well-being. A quick learner capable of handling a fast-paced setting as well as stressful environment. A facility will benefit from my responsible, reliable and dedicated team player approach as well as the ability to work independently when necessary. My skills of establishing and maintaining relations with supervisors, coworkers and clients/patients will help the organization to provide great patient care as well as excellent customer service. Prior personal trainer certified in Zumba Gold, Zumba Toning and Zumba Kids. Experience Physical Therapy Aide 05/2017 to 07/2017 Company Name City , State Aided the PTA's and OTA's with their patient treatment and or program. Transported and or escorted patients to and from the therapy room. Assisted PTA's and OTA's with facility cleanliness and equipment maintenance. Fitness Instructor & Trainer/ Front Desk Staff/ Group X Manager 09/2009 to 07/2017 Company Name City , State Taught - Zumba, Zumba Toning, Zumba Gold and Zumba Kids. Launched "Zumba Gold" program for senior citizens 55 and older at Facility. Offered one-on-one fitness consultations. Worked to recruit new members to facility and group X classes. Customer service, sales, answered phones and handled onsite daily task. Assistant Manager 05/2000 to 05/2003 Company Name City , State Maintained store staff by recruiting, selecting, orienting, and training employees. Achieved financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Identified current and future customer requirements by establishing a rapport with potential and actual customers to understand service requirements. Ensured availability of merchandise and services by approving contracts which help to maintain inventory. Formulated pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends. Administrative Assistant 11/1994 to 07/1996 Company Name City , State Greeted clients, performed client outreach, and maintained updated contact information. Streamlined incoming communications; answered and directed calls. Made travel arrangements and create itineraries. Managed calendars and schedules; booked and coordinated appointments. Handled expense reporting, accounts payable/receiving, and invoice processing. Scheduled and organized logistics for meetings. Conducted research and compiled material for presentations, reports, and other documents. Purchased and distributed office supplies; managed vendor relationships. Maintained office facilities; troubleshot and diagnosed issues. Senior Cashier 07/1993 to 08/2000 Company Name City , State Supervised the performance of 10-14 employees. Distributed cash between two to six registers. Counted all sales, recorded merchandise, and sales receipts. In charge of cash revenues and merchandise, including cash drops and merchandise logs. Provided excellent customer service. Proven ability to answer customer questions and give information regarding the business procedures and policies in an exact and customer-friendly way. Worked closely with Accounting Department assisting with loss mitigation. Education and Training Bachelor of Science : Allied Health 2020 Ashworth College Certificate Physical Therapy Aide : Allied Health 2017 Norwalk Community College City , State , USA Associate of Science : Marketing Management Bronx Community College City , State , USA Skills Accounting, accounts payable, ABC, budget, contracts, CPR certified, client, clients, excellent customer service, Customer service, training employees, equipment maintenance, expense reporting, financial, maintain inventory, invoice processing, logistics, meetings, merchandising, MS Office, office, patient treatment, Physical Therapy Aide, policies, presentations, pricing, promotion, rapport, receiving, recruiting, research, sales, scheduling, phones, therapy, travel arrangements, written communication skills. | FITNESS |
INFORMATION TECHNOLOGY SPECIALIST Career Overview Permanent Certifications ITNW 1458 CompTIA Network+ ITMT 1350 MS 70-270 Managing and Maintaining an MS Windows 2003 Environment ITMT 1355 Server 2003 Network Infrastructure ITMT 1400 MS 70-270 Implementing and Supporting MS Windows XP Professional Job Related Microsoft Certified IT Professional (MCITP) Apr 2012 Training: CompTIA Security+ Certified Professional (Mar 2010) Microsoft Certified Professional (MCP) Oct 2008 CompTIA Network+ Certified Professional (May 2008) CompTIA A+ Certified Professional (Apr 2008) Language Language Spoken Written Read Skills: Spanish Advanced Advanced Advanced References: Name Employer Title Phone Email William 407th AFSB Supervisor 254-287-7798 [email protected] Cook (*) Mr. John First Army Chief, 254-553-5006 Ciesiolka Division West Information (*) Systems
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USAJOBS - Resumes https://my.usajobs.gov/Applicant/Resume/ListResumes Name Employer Title Phone Email Division Leonard DEFENSE IT Manager 714-385-4605 Flemons CONTRACT (*) MANAGEMENT [email protected] Work Experience Company Name May 2012 to Current Information Technology Specialist City , State Indicates professional reference. October 2009 to May 2012 Salary: 65,150.00 USD Per Year Hours per week: 40 G6, IT Specialist (CUSTSPT) (This is a federal job Served as a systems administrator for First Army Division West Command and Staff. Administered over 800 NIPR workstations, 300 SIPR workstations and 100 ARNET workstations. This includes hardware, software, and Local Area Network (LAN)and Wide Area Network (WAN) infrastructures. Monitored system resources, the installation and integration of systems fixes and workarounds, updates, and enhancements, including performance, capacity, availability, serviceability, and recoverability. Maintained systems configuration as well as resolving IT equipment/software interfaces and interoperability problems. Performed customer service help desk/IT support operations and technical assistance to First Army Division West command and staff. Diagnosed and resolved problems in response to customer trouble tickets. Recieved, responded to and provides resolutions to a variety of help desk calls/tickets. A thorough understanding of and ability to manipulate, features of Microsoft Shared Point, XML, HTML, SQL, C++, VB08/10, Visio, Adobe CS5 Dreamweaver and Microsoft Management Console and registry settings. Ensured availability of telephones, emails, and Local Area Network (LAN). Exceled in troubleshooting software and hardware issues of microcomputers and peripheral devices. This includes scanners, digital senders, printers, and other video telecommunication's equipment. Maintained MS active directory user accounts and Microsoft exchange Outlook accounts. Participated in the planning and execution of unit and systems testing, installing applications and images remotely, providing technical support on execution problems, troubleshooting applications packages, and modifying applications as necessary. Reconfigured file structures; used knowledge of Windows XP, Vista and Win 7 operating systems, to include the Microsoft Management Console (MMC) ensuring systems are configured according to policy. Frequently trained IMOs on Desktop Management functions to enhance. 4 of 9 9/2/2015 7:58 AM. USAJOBS - Resumes https://my.usajobs.gov/Applicant/Resume/ListResumes knowledge of Army and NEC policies, thus affording the ability to accomplish their duties more effectively. Executed a variety of database utility functions. Updated user manuals, authentication procedures, systems administrator functions, and related IT security features. In accomplishing assignments, ensures the rigorous application of information security/information assurance policies, principles, and practices. Developed IA reporting requirements for submission to higher-level management, as required - Maintained a continuing awareness of technical changes in the areas of equipment technology and software development. Managed Unit's Active Directory Share Server with over 600 Gb of share space. Served as an Active Directory (AD) Manager and System Administrator for multiple servers in a complex networked environment. Maintained Microsoft Exchange on primary and backup servers to provide email with full backup and disaster recovery capabilities. Supervisor: Mr. John Ciesiolka (254-553-5006) Okay to contact this Supervisor: Yes 407th AFSB/ Vista International Operations. January 2009 to September 2009 IT Network System Administrator II City , State 65,000.00 USD Per Year Hours per week: 40 Served as part of the units S-6 Brigade level office with duties as Network and Computer Systems Administrator. Directly responsible for design, install, and support of organizations computer systems as well as the local-area networks (LAN), wide-area networks (WAN), network segments, internet and intranet systems. Supported logistics systems client notebooks, workstations, scanners, digital senders, fax machines, copiers and printers. Developed system usage policies and server administration procedures. 5 of 9 9/2/2015 7:58 AM USAJOBS - Resumes https://my.usajobs.gov/Applicant/Resume/ListResumes Created, tested, and deployed group policy objects (GPO) within the AD. Responded to system failures by determining the cause and taking corrective action to address the issue. Maintained systems tables, directories, security files, and indices.- - Developed and modifies databases. Performed database queries and file transfers using SQL. Installed new software releases, system upgrades, evaluates and installs patches and resolves software related problems. Established and maintain user and group accounts and permissions. Develops and tests system disaster recovery plans. Troubleshot a wide variety of user difficulties with desktop computer hardware, software, peripherals, or network/ telecommunication lines. Coordinated with installation NEC to establish domain and mail accounts. Participated in the design, development, and modification of logistics automated systems. Daily duties also include responsible for maintaining network efficiency; monitors and adjusts the performance of existing networks and continually survey the current computer site to determine future network needs. Performs customer service help desk/IT support operations and technical assistance to over 800 users. As required, plans, coordinates, and implements the organizations information security. In addition, conducted customer support studies and recommended necessary IT action pertinent to all aspects of customer support. Maintained systems configuration as well as resolving IT equipment/software interfaces and interoperability problems. Help desk/IT support duties. Participated in the planning and execution of unit and systems testing, installing applications and images remotely, providing technical support on execution problems, troubleshooting applications packages. Used IT knowledge, skills, and abilities to quickly and effectively troubleshoot access permissions on computers. Managed video teleconference (VTC) suite for unclassified and classified 6 of 9 9/2/2015 7:58 AM USAJOBS - Resumes https://my.usajobs.gov/Applicant/Resume/ListResumes access. Managed unit's SharePoint site, control access, developed and established policies and accounts, trained users Supervisor: William Cook (254-287-6841) Okay to contact this Supervisor: Yes. Company Name October 2005 to August 2008 First Sergeant City , State Salary: 55,000.00 USD Per Year Hours per week: 70 Over 5 years of Top management experience. Led a multi-functional unit with over 120 team members and billions of dollars worth of equipment into combat during Operation Enduring Freedom (Afghanistan) and Operation Iraqi Freedom (Iraq) - Company Senior Non-Commissioned Officer served as administrative liaison with other services, top management, and outside agencies - Coordinated operational and administrative duties required for the company's mission - Supervised operations and performance of Battalion Level Information Systems/Communication Shop (S-6) - Senior advisor to Company commander and resource manager for a Headquarters Company - Directly responsible for managing and implementing Company's administrative, standards, policies and Training. Supervisor: Paul Mercator (254-288-0527) Okay to contact this Supervisor: Yes. Education and Training Texas A & M University Central Texas 08/2011 Master's Degree City , State , United States GPA: GPA: 3.80 GPA: 3.80 Credits Earned: 36 Semester hours Masters of Sciences : Information Systems Information Systems Central Texas College 12/2008 United States Technical or Occupational Certificate City , State GPA: GPA: 4.0 GPA: 4.0 Credits Earned: 18 Quarter hours 9/2/2015 Microsoft System Administrator Relevant Coursework, Licenses and Certifications: ITNW 2435 CompTIA A+ Harware and Software ITNW 1458 CompTIA Network+
7 of 9 USAJOBS - Resumes https://my.usajobs.gov/Applicant/Resume/ListResumes ITMT 1350 MS 70-270 Managing and Maintaining an MS Windows 2003 Environment ITMT 1355 Server 2003 Network Infrastructure ITMT 1400 MS 70-270 Implementing and Supporting MS Windows XP Professional Saint Leo University 10/2007 Bachelor's Degree City , State , United States GPA: GPA: 3.25 GPA: 4.0 GPA: 3.25 GPA: 4.0 Bachelor of Science : Computer Information Systems Computer Information Systems Successfully completed the following computer courses with Saint Leo University: COM-130 PC applications COM-207 Programming in C/C+ COM-208 Programming Visual Basic COM-230 Spreadsheet Applications COM-312 Computer Architecture COM-315 Decision Support Systems COM-320 Systems Analysis COM-410 Database Concepts Programming COM-415 Network Theory and Design COM-498 Information Resource Management COM-499 Computer Information Systems Exam Successfully completed the following computer courses with Central Texas College: ITNW 2435 CompTIA A+ Harware and Software Interests May 2005) - for superior leadership skills during deployment to Afghanistan in support of Operation Enduring Freedom.
9 of 9 9/2/2015 7:58 AM Additional Information Additional Awarded the Achievement Medal for his outstanding civilian service while Information: assigned to First Division West Awarded the Legion of Merit award (Jun 1986 - Aug 2008) for 22 years of dedication, loyalty and selfless service to our nation and the people of United States of America Awarded the Bronze Star Medal (1 Sep 2006 15 Dec 2007) - for outstanding leadership during recent 15 month deployment to Iraq in support of Operation Iraqi Freedom. Awarded the Bronze Star Medal (1 Apr 2004 1 May 2005) - for superior leadership skills during deployment to Afghanistan in support of Operation Enduring Freedom.
9 of 9 9/2/2015 7:58 AM Skills A+, A+ Certified, Active Directory, administrative, administrative duties, Adobe, Dreamweaver, AD, Army, Agency, automation, backup, basic, C, C+, C++, COM, hardware configuration, computer hardware, hardware, configuration management, consulting, CONTRACT MANAGEMENT, Contract Management, copying, client, customer service, customer support, databases, Database, Decision Support, disaster recovery, Email, equipment installation, XML, fax machines, features, functional, Help desk, HTML, information security, Information Systems, Information Systems, Information Technology, information technology, computer support, IT support, Local Area Network, Local Area Networks, Local Area Network, LAN, notebooks, leadership, logistics, Managing, Mercator, microcomputers, access, Microsoft Certified Professional, MCP, Microsoft Certified, exchange, Microsoft Exchange, mail, Office, Outlook, SharePoint, share point, MS Windows, Win 7, Windows 2000, Windows XP, MS Windows XP, monitors, NEC, network administrator, Network, networks, Novell, Oct, operating systems, ORACLE, organizational, peripherals, personnel, copiers, policies, PR, printers, processes, Programming, project management, Read, repairs, reporting, safety, scanners, servers, software development, software troubleshooting, Spanish, Spreadsheet, SQL, strategic, Supervisor, System Administrator, systems administration, Systems Analysis, systems development, tables, technical support, technical assistance, user manuals, telecommunications, telecommunication, telephones, Phone, troubleshoot, troubleshooting, unique, upgrades, video, Visio, Vista, Visual Basic, Wide Area Network (WAN), WAN, workflow, Written | INFORMATION-TECHNOLOGY |
MECHANICAL DESIGN ENGINEER INTERN Summary Over 2 years of combined professional and educational experience in 3D Modelling and Product Design 1 year of hands-on experience in FEA, Stress Analysis, Numerical Modelling and Static / Dynamic Analysis Certified in Product Design / Analysis, Engineering Mechanics and OCTG Researched in the fields of CFD and Design of Heat Transfer Mechanisms Internship experience as Maintenance Engineer Well rounded Professional with a passion to innovate and improve performance / quality Highlights 3D Modelling, Product Design, Statistical Analysis, Design of Experiments Stress analysis, Structural analysis - Trusses, Frames, Finite element analysis (FEA), Heat Transfer, API, DNV, ASME, Machining, Manufacturing Software Skills Hands-on Experience: AutoCAD, AutoDesk Inventor, Pro Engineer, Creo, MicroStation, SolidWorks, Catia V5, Matlab, Ansys, Pipesim, Orcaflex, Comsol, Pipesim, Microsoft Office - Excel, Access, Outlook, PowerPoint, Visio, Microsoft Project Working Knowledge: OLGA, PTC Windchill Quality Solutions, PLM, Simulink, MathCAD, PLC Programming, LabVIEW, PeopleSoft, SAP, SQL, C, Python, LINUX Operating System: Windows XP, Windows 7, Windows 8, Mac OS, Chrome OS, Android, iOS, BIOS Accomplishments Enhancement of condensation in a Heat Exchanger prototype. Project Scope - Designed and Fabricated a Shell & Tube Heat Exchanger - ProEngineer Pipeline Simulation, Design and Optimization of field production using Flow Assurance strategies - Pipesim* FEED and Stress Analysis of Subsea pipeline system- WG Kenny Project * CFD Analysis of flow inside and over pipelines to improve offshore drilling mechanisms - Ansys Fluent Design, CFD Analysis and Optimization of a Computer Heat Sink to maximize Heat Transfer Rate - COMSOL * Design and Analysis of a Press Tool Prototype - ProEngineer and Ansys Mechanical Chassis and Exterior Designer of National Go Kart Championship 2013, India - Catia V5, Pro/E and Ansys Key Competencies AutoCAD, ProE and SolidWorks - 5 years ANSYS - 2 years Finite Element Analysis - 2 years Product Design and Analysis - 1 year. Experience September 2014 to August 2015 Company Name City , State Mechanical Design Engineer Intern Subsea Pipeline 'S lay' installation analysis using DNV OS F101 Drilling Riser Design for High current environment. Experience in Recoil, Hang off and Drift off analysis Steady State Multiphase Flow Simulation of pipelines using Pipesim considering Flow Assurance Strategies Designed 3D models of Subsea Systems using SolidWorks package Analyzed the mechanical systems including FEA for Structural and Fatigue Delivered a Drilling Riser design document in 3 days that usually takes 1-2 weeks Standardized MS Excel template to expedite the design calculation process in few hours that would take days Recommended efficient design to reduce cost while manufacturing Gained an overall knowledge pertaining to 3D Modelling, Product Design, OCTG, Project Management, Project Engineering, Stress Analysis, Wall thickness evaluation and Tension force calculations Gained experience in applying various industry codes for offshore oil and gas projects. Conversant with the Flow Assurance Strategies, pipeline analysis codes: API RP 2A, API RP 1111, DNV-OS-F101, ASME B31.8, DNV-RP-F110, DNV-RP-E305, DNV-RP-F101; riser analysis code: API-RP-2RD and drilling riser analysis code: API-RP-16Q. January 2014 to June 2014 Company Name Fitness Zone Attendant Certified in First Aid and Emergency evacuation. Enforced safety policies and assisted customers during workout sessions. Acknowledged for communication skills while interacting with people from different nationalities. Emerged as a strong professional balancing rigorous work schedules and academics. June 2011 to August 2011 Company Name Maintenance Engineer Intern Investigated operations and maintenance problems of Heat Exchangers and Refrigerators Monitored, Analyzed and Initiated actions for increasing efficiency of operation Studied P&ID's, Wiring Diagrams and Manuals and recommended economic maintenance solutions Developed prototype of a heat exchanger with an integrated hydrophobic coating that costed $10 per foot Succeeded in increasing the condensation rate by 27%, making it more environment friendly Proposed a model that was 21% compact and 22% ($18k) less expensive, that performs equally well in comparison with present heat exchangers Submitted a report with scope for improvement in innovative design and reduced cost. Education Dec 2014 CGPA Master of Science : Mechanical Engineering GPA: GPA: 3.274/4 Mechanical Engineering GPA: 3.274/4 8/10 May 2013 University of Houston Main Campus - Texas CGPA Bachelor of Engineering : Mechanical Engineering Mechanical Engineering Anna University India Skills 3D, Ansys, API, AutoCAD, C, Catia, communication skills, Design of Experiments, First Aid, LabVIEW, LINUX, Machining, Mac OS, MathCAD, Matlab, mechanical, Access, MS Excel, Excel, Microsoft Office, Outlook, PowerPoint, Microsoft Project, Windows 7, Windows 8, Windows XP, MicroStation, oil, OS, Operating System, PeopleSoft, PLC Programming, PLM, policies, Pro Engineer, Product Design, Project Management, Python, Quality, safety, SAP, Simulation, SolidWorks, SQL, Statistical Analysis, Visio, Wiring Diagrams | FITNESS |
GRAPHIC DESIGNER Summary I am a hardworking and multi-talented individual who loves to design, play sports, and learn. I am always up for a challenge and look forward to always striving to become better. Highlights Microsoft Office Suite Adobe Photoshop/ InDesign/ Illustrator MAC/Windows OS CorelDraw Software Photobench Software Photography [Nikon, Canon] Creative and artistic Self-motivated professional Quick learner Time management Experience 10/2015 to 01/2016 Graphic Designer Company Name - City , State Photographed new cellphone cases using Photobench Software and a Canon camera. Edited the photos using Photoshop and applied over one thousand designs photoshopped onto the cellphone cases. Create various images for the website as well as web banners. Fulfill cellphone case orders on CorelDraw, applying the right design for each order. 10/2015 Bartender Company Name - City , State Tended the bar at the tournament for private companies who rented out cabana spaces, made sure all the guests enjoyed their time as well as provided non alcoholic and alcoholic beverages. Ensured the bar table was clean at all times, as well as kept the bar stocked with all available beverage options. 08/2014 to 04/2016 Athlete - Retail Associate Company Name - City , State Deliver a premium consumer experience by demonstrating the expertise of Nike products and services to give consumers what they need to connect, train, and compete with the knowledge to achieve their goals. Unloaded deliveries and processed incoming products to be directed immediately to the sales floor. 09/2013 to 01/2014 Restaurant Hostess Company Name - City , State Greet incoming and exiting guests with Forbes Five Star customer service guidelines and take down information for the parties. Answered incoming phone calls on a multiline telephone, answered questions and directed their calls accordingly, as well as taking down reservations for guests. Monitored the open tables and seated guest accordingly, helped servers when needed by passing out menus to all guests, transferred guests from the bar to a table and served them their beverages. 07/2013 to 07/2015 Design Guide Company Name - City , State Guided interested buyers through the showroom floor. Answered questions about furniture items, prices, and the company. Took tentative orders on items interested in on an iPad. Worked with individual designers as well as retail companies, partnering them with their appropriate sales agent over that specific territory. 03/2013 to 09/2013 Lifeguard Company Name - City , State Provided professional and courteous service to each guest. Daily responsibilities included maintaining a safe and pristine pool deck environment, set up of the pool deck before the pool opens to guests and c ompleting a breakdown of the pool each day asthe pool closes. 05/2012 to 10/2012 Lifeguard & Water Safety Instructor Company Name - City , State Maintained a safe and healthy learning/recreational environment during all Aquatics Programs. Provided constant surveillance of patrons in the facility to ensure a safe environment. Completed opening and closing duties as well as mid-day shifts. Instructing patrons on water familiarization, water safety, and beginner, intermediate and advanced swimming levels. 06/2010 to 08/2011 Pool Manager Company Name - City , State Maintain fellow staff members and assure that they were on task. Create staff schedule, lesson assignments, and conduct in-service trainings. Have ample knowledge in First Aid, CPR, and Lifeguarding/Water Safety Instructor skills. Ensure patron safety as well as the safety of all my staff members. Cash handling and Registration operations 11/2007 to 08/2011 Lifeguard & Water Safety Instructor Company Name - City , State Maintained a safe and healthy learning/recreational environment during all aquatics Programs. Provided constant surveillance of patrons in the facility to ensure a safe environment. Instructing patrons on water familiarization, water safety, and beginner, intermediate and advanced swimming levels. Responsible for safeguarding the lives of the swimmers in the water. 06/2007 to 06/2007 Chevrolet Model/Representative Company Name - City , State Representative who would tend to customers needs and questions. Interest them in taking surveys on computers to obtain free merchandise by Chevrolet. Education and Training 2015 Bachelor of Arts : Graphic Design University of Nevada Las Vegas - City , State , USA Dean's List Honor for Fine Arts Recipient of UNLV's Alliance of Professionals of African Heritage Award Recipient of UNLV's GraduAsian for Asian & Pacific Islanders Award 2015 Bartending National Bartenders School - City , State , USA Completed the Course Study and passed the required test in: Mixology, Product Knowledge, Wines Customer Service, Comping and Gaming Jackpot Payouts 2014 Online Intern : Graphic Design YHM Magazine - City , State , USA Create advertising flyers for Open Casting Calls Create business card design for the company 2009 High Honors Diploma Las Vegas High School - City , State , USA 4.6 GPA High Honors Graduate Scholar Athlete Award Presidents Award of Educational Excellence ? Volunteer Convoy of Hope Las Vegas, NV 2014, 2015 Convoy of Hope is a faith-based, nonprofit organization with a driving passion to feed the world through children's feeding initiatives, community outreaches and disaster response. | DESIGNER |
ASP.NET WEB DEVELOPER Accomplishments Won Associate of the Month award at CYIENT Member of the team which won the Team of the Month award for projects such as DEBTS and eRFA Experience April 2015 to Current Company Name City , State ASP.Net Web Developer Responsibilities: Migration of IU Print website (print.iu.edu) from ColdFusion to ASP.Net using MVC Framework. Create a prototype dashboard for IU Print Analytics module using High Charts. July 2011 to July 2014 Company Name City , State Software Engineer Responsibilities: Designed and developed an application to migrate legacy data to ASP.Net application by providing the ability to validate the data to meet the business rules for the new application. Design the story board using HTML and CSS and design database for applications by analyzing the customer requirements. Perform code reviews of the modules developed by other team members and participate in pair programming to improve the coding standards of the overall application. Preparation of build packages and actively participate in integration and deployment phase of the applications. TECHNICALS SKILLS: Programming Languages: C# Web Technologies: SharePoint 2010, ASP.NET 4.0/3.5/2.0, MVC 4 Application Software: Visual Studio 2008/2010/2013, SQL Server Management Studio Databases: SQL Server 2005/2008 R2, MySQL, Oracle Others: HTML, JQuery, CSS, JavaScript, Bootstrap, JIRA Source Controls: Team Foundation Sever, GitHub, Visual Source Safe PROJECTS AT WORK: 1) LEDGER: Ledger is developed to manage the task of invoice clearance for different finance benefits trust accounts of Pratt & Whitney. It is also used to track invoices charged back to the department budget or to the various business units. The primary objective of this project was to migrate the existing application which was developed in MS-Access to a web based application by implementing security and adding additional business rules. 2) DEBTS (Daily Equity Based Tax Solution): DEBTS is a tool which is used to calculate employee tax based on certain parameters (medical, social security tax factor). It is developed for UTC USA and deals with all UTC employees' daily equity tax. UBS will place a flat file each day in SFTP with all transactions performed by the employees of UTC. The typical flat file contains employee id, country code, tax details etc. DEBTS tool will connect to SFTP and downloads flat file to perform the validation rules, at last tool will decide the record status (there are 3 statuses as Valid, Exception and Pending). User can login to the system and can review the exception records. And also user can rectify the exceptions to move the exception record to valid records and send the funding files to ADP. 3) Supplier Portal Supplier Portal is designed in SharePoint 2010 to collaborate with their authorized suppliers. Supplier Portal is a merge of seven legacy Pratt and Whitney existing applications into a single portal. The features that are available simplify the way their suppliers can access required business & technical information, as well as how they can provide P&W with valuable delivery information. It is one of the main communication portals and it plays a major role in doing business with Pratt & Whitney. Apart from SharePoint 2010, we used SQL Server 2012 and ASP.Net to develop this application. 4) eRFA (electronic Request For Agreement): RFA is an agreement between two parties (Company and Client) before they start the work. This process involved more than eight approvers to approve the agreement. The existing process which involves manual submission has many problems such as knowing status of agreement, percentage of completion and approval status etc. The new eRFA application is developed in SharePoint as an electronic application which has more flexible UI to capture all required data and it eliminated most of the manual efforts in terms of searching for online results and internal applications to validate the data entered by requester, more flexible approval process and status tracking. 5) Export Logging Tool Export Logging Tool is a web based application to collect and log all export activities occurring at Pratt & Whitney Military Engines with a simple interface with an ability to generate various reports required to report of export events. Apart from these features it also includes the facility of uploading bulk data into the database which needs to be validated for the correctness of the data against business rules which determine the type of data that can be uploaded into each column. AWARDS AND PROFESSIONAL RECOGNITION: Won Associate of the Month award at CYIENT. Member of the team which won the Team of the Month award for projects such as DEBTS and eRFA. Stood 3rd in SIASAT's national level talent search examination during high school. Education Indiana University Masters : Computer Science Indiana University - Bloomington Masters in Computer Science, August 2014 - December 2015 (Current GPA: 3.55). Jawaharlal Nehru Technological University Bachelor of Technology : Computer Science and Engineering Jawaharlal Nehru Technological University, Andhra Pradesh, India Bachelor of Technology in Computer Science and Engineering, September 2007 - May 2011. Certifications RFA Professional Affiliations Source Controls: Team Foundation Sever, GitHub, Visual Source Safe of the team which won the Team of the Month award for projects such as DEBTS and eRFA Skills Asp, Asp.net, Model View Controller, Model-view-controller, Ms Asp, Mvc, .net, Access, Adp, Application Software, Asp.net 4.0, Associate, Award, Benefits, Bootstrap, Budget, C#, Coding, Css, Database, Databases, Deployment, Engineer, Engines, Exceptions, File, Finance, Html, Integration, Integrator, Invoice, Invoices, Javascript, Jquery, Logging, Long-term Disability, Ltd, Microsoft Sharepoint, Ms Sql Server, Mysql, Oracle, R2, Sap, Secure File Transfer Protocol, Security, Sftp, Sharepoint, Software Engineer, Sql, Sql Server, Sql Server 2005, Sql Server 2012, Ui, User Interface, Visual Studio, Web Based, Coldfusion, Prototype, Prototypes | INFORMATION-TECHNOLOGY |
ASSISTANT TO BUSINESS DEVELOPMENT ADMINISTRATOR Professional Profile Organized administrative professional with hands-on experience supporting business areas such as real-estate, finance, database management, customer service and human resources. Collaborative team player with strong communication, decision-making and time management abilities. Qualifications Able to meet performance and outcome goals Create and maintain employer and client databases and files Effectively identify client needs through good judgment and interview techniques Maintain updated case notes on each client Provide assistance and guidance relating to the interview process Conduct employer outreach as needed Conduct follow-up evaluations with client and employer Develop job opportunities and act as a liaison between client and the employer Maintain timely documentation and reports according to stated guidelines Provide referrals to community partners Conduct program presentations Detail oriented, flexible and reliable Relevant Experience Managed major office relocation with only one day of downtime. Experience Assistant to Business Development Administrator January 2016 to Current Company Name － City , State Updated employee paperwork and records. Greeted visitors promptly and directed to correct locations. Scheduled appointments and maintained master calendar. Wrote professional business correspondence. Drafted internal documents and memoranda. Prioritized project components and organized scopes. Liaised directly with customers to meet needs and maintain satisfaction. Office and Sales Manager November 2013 to January 2015 Company Name － City , State Successfully managed the activities of five team members in multiple locations. Created training manuals targeted at resolving even the most difficult customer issues. Developed, implemented and monitored programs to maximize customer satisfaction. Verified that information in the computer system was up-to-date and accurate. Verified and logged in deadlines for responding to daily inquiries. Identified operational processes inefficiencies and recommended necessary improvements. Provided base level IT support to company personnel. Resolved customer complaints and concerns with strong verbal and negotiation skills. Maintained composure and patience in face of difficult customer situations. Trained new employees and explained protocols clearly and efficiently. Solicited referrals from satisfied clients. Developed and executed sales promotions. Cold-called prospective customers to build relationship. Generated high volume of referrals. Evaluated and managed new strategic business opportunities. Designed web and other content, including monthly newsletters and promotional calendars. Educated clients on the current real estate market and answered any questions they had. Acted as a listing agent for brokers. Coordinated appointments with prospective buyers to showcase houses and plots. Verified that the legal formalities were completed prior to closing dates. Negotiated contracts and coordinate with lenders, attorneys and inspectors. Administrative and Legal Assistant June 2005 to January 2013 Company Name － City , State Accurately entered client data into a company-based software program. Organized client calendars, prepared mailings and handled high call volumes. Examined Deeds of Trust to determine the grantor, grantee, trustee and loan amount. Drafted judicial correspondence and handled all court mailings. Researched documents and publications for details that would establish evidence. Arranged all correspondence on behalf of the attorney. Worked with attorneys and case reviewers to resolve legal complaints. Prepared clients for appointments and interviews. Traveled with the manager to take notes and dictation at meetings. Handled incoming and outgoing correspondence, including mail, email and faxes. Screened telephone calls and inquiries and directed them as appropriate. Devised and maintained office systems to efficiently deal with paper flow. Typed documents, updated websites and compiled information for meetings. Education Bachelor of Science : Applied Studies/Online C. S. U. Dominguez Hills (CSUDH) － City , State , USA Candidate for graduation December 2016 Coursework in Marketing and Public Relations Coursework in Organization Leadership Coursework in Organizational Behavior Coursework in Public Policy Coursework in Public Relations Coursework in Communications, English and Journalism coursework Dean List 3.9 GPA Legal Studies , 2014 Pasadena City College － City , State , USA American Bar Association Approved Certification Coursework in Legal Terminology Coursework in Courts and Political Science Legal system software training Coursework in Probate and Criminology Coursework in Immigration and Business law Coursework in Family law and civil code of procedures California Real Estate Salesperson License : Real Estate , 2005 Real Estate Trainers － City , State , USA Skills Adobe Acrobat, Microsoft Office, Outlook, Client and Employee Management, Excellent Customer Service Skills, Client Relations, Privileges & Fiduciary Understanding, Budgeting and Financial Planning | BUSINESS-DEVELOPMENT |
ACCOUNTANT HELPER Summary Seeking a position as an accountant, utilizing knowledge of general accounting procedures in order to assist the office with its periodic accounting processes. Highlights Microsoft Office (Excel, Word, PowerPoint) Advanced problem solving abilities Critical thinking Decisive Excellent mathematical skills Budgeting Accomplishments Payroll Assistance Assisted with payroll preparation and entered data into cumulative payroll document. Research Investigated and analyzed client complaints to identify and resolve issues. Scheduling Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork. Experience Accountant helper May 2014 to July 2014 Company Name － City , State Assisted the Accounting Clerk in accounting tasks: entered A/P and A/R, processed payments, organized client billing folders, procedure documentation. Performed general office duties: filing, scanning, mail processing and data entry. Assisted Accounting Manager with different assignments. Reconciled bank statements and ledger accounts. Assisted with daily cash balancing. Major Strengths: Good knowledge of coordinating, monitoring and participating in monthly accounting procedures. Strong know-how of organizing the preparation of periodic financial reports. In-depth knowledge of preparing reconciliation of outstanding payments. Knowledge of liabilities and payment obligation. Verified and logged in deadlines for responding to daily inquiries. Organized files, developed spreadsheets, faxed reports and scanned documents. Dispersed incoming mail to correct recipients throughout the office. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Laboratory Technician III September 2012 to Current Company Name － City , State Receive and prepare laboratory samples for analysis, following proper protocols to ensure that they will be stored, prepared, and disposed of efficiently and effectively. Record data pertaining to experimentation, research, or animal care. Measure or weigh ingredients used in testing or for purposes such as animal feed and waste. Operate laboratory equipment such as spectrometers, nitrogen determination apparatus, air samplers, centrifuges, and potential hydrogen (pH) meters to perform tests. Adjust testing equipment, and prepare culture media, following standard procedures. Maintain or repair agricultural facilities, equipment, or tools to ensure operational readiness, safety, and cleanliness. Prepare or present agricultural demonstrations. Respond to inquiries and requests from the public that do not require specialized scientific knowledge or expertise. Supervise student workers and train new technicians. Laboratory Technician II July 2007 to September 2012 Company Name － City , State Receive and prepare laboratory samples for analysis, following proper protocols to ensure that they will be stored, prepared, and disposed of efficiently and effectively. Prepare samples to be analyzed on the ICP. Analyze samples via AS-3000 PH Dual analyzer. Maintain or repair agricultural facilities, equipment, or tools to ensure operational readiness, safety, and cleanliness. Prepare laboratory reagents for analytical purposes. Service walk-in customers. Prepare or present agricultural demonstrations. Additional skills and capabilities: Operate effectively within an agricultural laboratory setting. Willing participant in environmentally sustainable work practices. Thoroughly perform standard calibrations. Excellent communication and collaboration skills. Efficient and precise when recording and presenting data. Proficient in the use laboratory application software and instruments. Strong contributor to the achievement of quality objectives. Education Bachelor of Arts : Accounting , 5 2014 Ashford University － City , State , USA Advanced coursework in Business Administration Coursework in Business Administration Coursework in Advanced Financial Accounting Contract Law coursework Minor in Business Administration Coursework in Human Resource Management and Business Administration Income Tax Reporting course Specialized Industry GAAP course Coursework in International Finance, Statistics and Microeconomics Coursework in Accounting and Finance Communications and Marketing coursework Skills Proficient in Microsoft Office (Excel, Word, PowerPoint) Excellent mathematical skills Capable of analyzing trends and variances Excellent communication and organizational skills Able to work in a high volume environment Physically dexterous Strong interpersonal, communication and multi-tasking skills Operate effectively within an agricultural laboratory setting. Willing participant in environmentally sustainable work practices. Thoroughly perform standard calibrations. Excellent communication and collaboration skills. Efficient and precise when recording and presenting data. Proficient in the use laboratory application software and instruments. Strong contributor to the achievement of quality objectives | ACCOUNTANT |
ENGINEERING TEAM LEAD Career Overview Engineering Team Lead with years of experience working at every level and stage of the software development life-cycle. Independently motivated to discover new techniques through self evaluation and improvement. Qualified in coaching individuals and teams on Agile and Scrum principles. Detail-oriented professional with extensive software development experience using a wide variety of languages. Believes success is defined by highest value delivered in shortest amount of time. Qualifications Agile coach Product owner Team lead Scrum master Web application development UI design Relational database design Skills ASP, C#, VB.NET, SOAP, REST JQuery, Bootstrap, CSS, HTML5 MSSQL, MYSQL, DTS, SSIS, SSRS IIS 5, IIS 6 Agile, Scrum, Kanban Objective C, PHP, Perl Accomplishments Designed and prototyped payment processing system for new and legacy applications. Worked closely with product owners and team to ensure project delivery was a success. Served as agile project manager for multiple application build-outs. Each resulting in long term contracts with clients and new sales. Coached engineering teams on agile development methodologies in order to bring estimates within 5% of quoted amounts (down from over 100%). Successfully developed and implemented processes for improving customization delivery and service level agreements. Work Experience Engineering Team Lead Mar 2011 to Current Company Name － City , State Coordinate the product road-map through facilitating planning meetings and preparing feature-sets. Prepare technical architecture proposals for enhancements and integration of existing third party software systems. Design, document and execute engineering procedures, including customization delivery, escalation and technical modernization enhancements. Coach and mentor individuals on principles of software development. Software Engineer Nov 2008 to Apr 2011 Company Name － City , State Responsible for research, design and development of enhancements to web based applications. Ensure agile software development principles are followed through coaching and mentoring development teams. Web Developer Nov 2006 to Dec 2008 Company Name － City , State Develop and maintain web-based applications. Jr. Software Engineer Dec 2005 to Dec 2006 Company Name － City , State Investigate tier 2 level issues. Perform maintenance level development changes. Education and Training Associate of Science , Software Engineering 2015 Milwaukee Area Technical College － City , State , US Working part-time towards an associates under a transfer agreement with MSOE. Principles of Management 2011 MRA － City , State , US | ENGINEERING |
BUSINESS DEVELOPMENT Executive Profile Over 17 years of demonstrated operational, consulting and architecture experience in IT development, implementations and architectures with a proven background in capturing new business ranging from $1 Million to over $1.5 Billion Total Contract Value. Experienced leader with strong business and technical skills. Successful track record of supporting bid analysis and decomposition of requirements to provide strategic IT architectures that meet demanding functional, financial and technical needs while meeting security requirements. Provides technical leadership in the areas of transformations, strategies and implementations to bring demonstrable value to streamline IT spend and reduce the TCO of IT. Skill Highlights Project management Leadership/communication skills Client account management Business development Customer-oriented Market research and analysis Professional Experience Business Development January 2013 to January 2014 Company Name － City , State Served as business development and principal solution architect consultent for Elevate Technology Solutions - Federal Practice. Captured activities included opportunity assessment, pipeline qualification and development, customer relationship building, teaming partner selection and negotiation, vendor evaluation, cost and schedule pursuit estimation, executive management reviews and project planning. Managed bid efforts by executing all phases of the capture lifecycle process. Provided regular briefings to executive management concerning overall pipeline status and also updates to specific capture pursuits. Lead adjacent growth and new growth strategies in white space areas. Worked all phases of the proposal lifecycle - from opportunity identification and customer relationship building to partner selection, development and delivery. Researched and developed clients and executed customer call plans to shape program requirements early, increase customer intimacy and improve our position within the target agency. Identified potential Source Evaluation Board (SEB) members and developed call plans to effectively influence key decision makers. Developed relationships with key teaming partners and major software vendors that compliment our solution sets. Led competitor black hat assessments and related PTW activities. Deals Won include: United States Agency for International Development (USAID) - Engineering of Information Technology Infrastrucutre and Systems, USAID M/CIO PIV & NPE, U.S. Securities and Exchange Commision National Exam Program Support Services, SEC Neat Pi, SEC Office of Compliance Inspection and Examination: Analytics Support; Asset Verification Support, eDiscovery and Exam Management Support. Senior vArchitect (Senior Solution Architect) January 2012 to January 2013 Company Name － City , State Direct internal, parent and partner Program Capture and Business Development teams responding to RFI, RFQ, RFP and unsolicited proposals that lead to successful capture of new business opportunities. Deals won include: CSC/ Eagle Alliance, Boeing, Lockheed Martin, NASA, MHS Army and Navy. Engage clients at the Cxx level to articulate all aspects of VCE offerings including Cloud-based Products and Services including presenting the value proposition and company roadmap through onsite, phone, and WebEx presentations Architect innovative technical solutions to meet the needs of both Public Sector and Federal Systems Integrators increased IT requirements while supporting reduced IT budgets, including developing Proof of Concept and technology demonstrators in the Cloud Computing space Authored pre-sales documentation to include SOW's, SLA's, Economic Impact Calculator, Project Proposals, Product/Service Costs and White Papers. Lead technical business development of key accounts, providing technical and strategic solution architectures for VCE, Parent Company and Client needs. Design Cost Modeling of solutions for various bids across multiple client verticals, managing partners and sub-contractors throughout the bid process, mapping requirements to solutions providing a cohesive solution, lead proposal text authoring and review of proposal documents with VCE and parent companies including Cisco, EMC and VMware. Principal Business Architect Leader January 2009 to January 2012 Company Name － City , State Identified business targets, gathered, assessed and qualified requirements, prepared cost models and developed proposal artifacts including SOW, WBS, CONOPS, BOE, LOE and SLA for pursuit and successful capture of new business Public Sector opportunities. Developed operational and technical strategies and solutions for CSC's North American Public Sector. Areas of expertise include Cloud Computing, Service Desk, Desktop Support, Network Monitoring and Communication Network Services which are now part of the NPS New Business Service Offerings and Standard Operating Procedures (SOP). Developed key relationships and teaming agreements with federal prime government contractors, small business subs and technology vendors that lead to streamlined processes to go after large federal business, capturing several business opportunities for CSC NPS. FY 2011 CSC Main Thrust New Business deals won (TCV): $461 Million- US-Visit (Eagle), $100 Million- GSA FAS Hosting (Alliant), $192 Million- Maryland Medicare & Medicaid (MERP), and $300 Million- DHS Work Place as a Service Cloud Computing (Eagle). Senior Sales Engineer January 2007 to January 2009 Company Name － City , State Effectively demonstrated product solutions through presentations, both on-site and web conference, marketing campaigns and new media advertising for capture of opportunities for over 200 diverse accounts within Commercial, Non-Profit and Government Contracting organizations including U.S. Based and International customers. Developed and executed tactical win strategies including Reduced Costs, Productivity Improvement, Governance, Risk & Compliance, Business Continuity and Disaster Recovery Managed business solutions, responding to various RFP, RFI, and RFQ that lead to a 60% win ratio over a two year period. Boosted potentiality of securing high-value client accounts through business development & relationship building skills, advancing organizational objectives as a Subject Matter Expert. Customer requirements often met or exceeded by providing tremendous cost savings and ROI. Sold over 1,000 licenses, 300 WAN Optimization Devices and 5 Global Managed Service Contracts within 24 month period, leading to exceptional performance of exceeding 150% OTE. Senior Information Technology Consultant January 2002 to January 2007 Company Name － City , State Performed program management oversight of implementation plan, timelines, issues, risks, and successes to maintain a portfolio of projects. Assess results, determine and implement risk mitigation solutions. Through effective business development strategies, worked closely with client stakeholders to understand emerging customer needs, gain competitive positioning and requisite capabilities to successfully capture new business opportunities including North American Call Center, Global Managed Desktop Services and End User Field Support for Pfizer Executives. Effectively demonstrated project management and leadership skills to develop and implement several technical solutions based on ITIL and Six Sigma standards. Managed design and implementation of new Remedy IT Service Management to track change, incident and problem management services. Through research, best practices, industry standards, saved customer Business Units over 60% in technical systems implementation costs with a total savings projected to more than 150%. Systems Engineer January 1999 to January 2002 Company Name － City , State Configured and maintained Windows NT Server & Win2k for corporate, production, and test environments including both servers and client upgrades. Tested and installed all server and client applications and designed technical installation procedures for implementation of Market data applications. Led team developing Help Desk, supporting LAN network and end-user client base of +250, end result was launch of a 24/7 Market Call Center for support. Implemented Data Center environment to include Disaster Recovery and Production environment. Reduced over 45% costs of IT Operations by implementing processes, methodologies and procedures based on industry standards. Regional Account Manager January 1997 to January 1999 Company Name － City , State Successfully established relationships with new accounts in multi-regional territory. Managed account base of over 267 (1999), which is an increase of 219 accounts from 1997. Developed strategic referral system which provided continuous leads for new business development. Received "President's Club Award" for two consecutive years. Achieved Top Account Manager Status from 1997 Q2 - 1998 Q2. Education EMC Isilon Scale-Out Storage, 2013 EMC E20-322 Solutions Design for Technology Architects, 2013 EMC Information Storage and Management v2, 2013 EMC Storage and Information Infrastructure Solution Design Concepts v6, 2013 Architecting VCE Vblock Infrastructure Platforms, 2012 Architecting VCE Vblock System 100, 2012 Architecting VCE Vblock System 200 : 1 2012 Strayer University Bachelor of Science : Information Systems Information Systems Certifications SBA 8(a) Certification *estimated 2015* ITIL v3 Foundation Certificate VMware Technical Sales Professional 5 (VTSP 5) VMware Sales Professional 5 (VSP 5) VMware - MGMT (Management 5) Riverbed Certified Solutions Professional Palo Alto Networks Certificate CompTIA A+ Certificate CompTIA Network+ Certificate Castle Rock SNMPc Certificate Skills A+, advertising, Architect, Army, articulate, Agency, budgets, business development, business solutions, Calculator, Call Center, Cisco, competitive, Concept, Contracts, Client, clients, delivery, Disaster Recovery, documentation, executive management, Government, Help Desk, Information Technology, ITIL, ITIL v, LAN, Lockheed Martin, MGMT, managing, marketing, Market, Exchange, Office, win, Win2, Windows NT Server, Modeling, Navy, Neat, negotiation, Network, Networks, new business development, new media, Optimization, organizational, positioning, presenting, presentations, prime, processes, Profit, program management, project management and leadership, project planning, Proposals, proposal, relationship building, research, RFI, RFP, Sales, Securities, servers, Six Sigma, SLA, SOP, strategic, Technical Sales, Desktop Support, White Papers, phone, upgrades, WAN | BUSINESS-DEVELOPMENT |
INTERIOR DESIGNER Summary A results oriented designer with the objective to evolve creatively in the field of interior design. Experienced,
organized and adept at developing creative solutions. Experience Interior Designer January 2011 to Current Interior Designer/ Outside Sales Representative March 2006 to January 2011 Company Name － City , State Established new accounts and business relationships with construction companies and local builders. Assisted builders and their clients with specification of all interior finishes within budget. Provided design sketches and spec sheets to clients and contractors. Placed orders accordingly and scheduled deliveries. Interfaced with contractor and installers to ensure proper procurement. Attended company sales meetings to establish new goals and sales quotas. Interior Designer May 2005 to August 2009 Company Name － City , State Consulted with clients to determine architectural and design preference. Assisted in selection of all interior and exterior finishes. Developed design drawings and spec sheets accordingly. Interfaced with builder and all sub-contractors on site to ensure proper procurement and installation. Oversight of all product and materials orders and deliveries. Maintained communication with clients and contractor throughout the building process to facilitate any special requests or change orders. Designers i / Owner City , State Consult with clients and/or contractors to determine scope of work, design style preferences and budgets. Specify products and materials accordingly. Originate and develop design concepts and presentations for clients including design drawings, renderings and furniture designs if custom curation is called for. Provide detailed spec sheets, design drawings and pricing to contractor. Facilitate orders and deliveries of materials utilizing spreadsheets and point of sale system. Maintain communicative relationships with all participating parties including clients, contractors, product representatives, and installers. Oversight and management of several projects simultaneously from concept to completion. Education Associate of Arts : Interior Design , 2008 Southwest University of Visual Arts － City , State Interior Design Associate of Arts : Art History , 2005 Art History New Mexico State Universtiy - Las Cruces, NM Skills budgets, budget, concept, clients, materials, meetings, presentations, pricing, procurement, sales, specification, spreadsheets | DESIGNER |
DESIGNER Summary To get a strong foothold on the career ladder by doing the best I can and more, with a company that supports teamwork and utilizes the abilities of its employees. Highlights Excellent team working skills · Planning and organizing events. · Creativity in working. Time management skills. · Ability to work under pressure · Experienced in communicating, interacting, and building relationships with people of varying ethnic, religious, and cultural backgrounds. Computer literate and excellent typing skills. Fluency in MS Office (Word, Excel, PowerPoint, Access) and in World Wide Web (web search). ·Good Communication skills. · Leadership skills. Experience Designer , 02/2011 Company Name － City , State Designing a Jewelry collection for brides show. Education 2009 American University in Dubai － City , UAE Bachelor of Fine Arts Visual Communication Visual Communication 2005 Al-Ma'arifa Private School (High School Level) Business, Biology, Arabic, Religion, English, Food and Nutrition, Arts, TOEFL Business, Biology, Arabic, Religion, English, Food and Nutrition, Arts, TOEFL 2004 Rosary School (IGCSE) － City Subjects included English, Arabic, Biology, Physics, Chemistry, Business, Economics, Religion, Math, Arts Interests Painting, design, sports, fine dining, going out with friends, reading, and movies. Languages English (fluent) Arabic (fluent) French (basic) Skills photo, Advertising, Arabic, artist, Arts, Art, Agency, basic, Good Communication skills, Computer literate, Creativity, database, Dec, Designing, Economics, English, Filling, French, LANGUAGES, Leadership skills, Math, Access, Excel, MS Office, PowerPoint, Word, organizing, paint, Physics, POS, Selling, Time management, typing skills, World Wide Web Additional Information | DESIGNER |
HR - SHARED SERVICES SUPERVISOR Summary Detail-oriented human resources professional who excels under tight deadlines, while anticipating and averting potential problems by proactively streamlining processes. Highlights Professionals in Human Resources Association Excellent interpersonal and coaching skills Talent assessments Motivated Hiring recommendations Background checks Experience Company Name City , State HR - Shared Services Supervisor 01/2014 Provides leadership development and performance management to a direct team of associates focused on meeting call center operational metrics and quality standards. Engaged in strategic planning to identify milestones and targets to deliver results for performance metrics Assessed team from a Situational Leadership perspective and built customized development plans to enhance areas of strength and close performance gaps to enhance the overall performance of the department Partnered with associates to create and execute development plans to improve performance and meet career pathing objectives Interviewed candidates and make hiring decisions of quality associates to staff the department to full capacity Responsible for providing analytical, technical proficiency, product knowledge for all Advocate H.R. processes and procedures. Company Name City , State Operations Manager 01/2013 to 01/2014 Accomplishing company's objectives by overseeing center-wide recruiting, selecting, training, assigning, scheduling, coaching, counseling, monitoring, appraising and disciplining employees; communicating job expectations; reviewing job contributions; planning and reviewing compensation actions and enforcing policies and procedures. Enhancing overall customer experience through call coaching and monitoring escalated call trends. Coaching and developing to ensure all client support delivered per contractual agreements. Enabled resolution of customer issues as liaison and facilitator for core team that participates in on-going planning and process improvement. Responsible for 10 customer service supervisors and 250 customer service agents. Achieving customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change. Meeting customer service financial objectives by forecasting requirements, preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions. Determining customer service requirements by maintaining contact with customers, visiting operational environments, conducting surveys, forming focus groups, benchmarking best practices and analyzing information and applications. Improving customer service quality results by studying, evaluating, and re-designing processes, establishing and communicating service metrics, monitoring and analyzing results and implementing changes. Effectively establish and maintain cross functional and cross-departmental partnerships. Company Name City , State Action Response Team Supervisor 01/2011 to 01/2013 Resolved and/or addressed complex customer issues or questions, which included taking escalated calls from customers/associates. Managed the Action Response Team function, ensuring service levels and quality goals were met. Analyzed department satisfaction results and proactively developed and implemented action plans for improvement. Performed the full scope of talent management and development activities including all aspects of the performance management process: performance and behavior assessment, feedback, coaching, career planning, guidance, corrective action and training. Call observation and monitoring for individual, team, enterprise root cause and trending analysis Represented the department in over 100 projects that directly impacted the performance of the queue. Company Name City , State New Hire Supervisor 01/2005 to 01/2011 Responsible for staffing call center of 550 associates with 30 New Hire Classes (20 associates per class) within 2 quarters of fiscal year; while maintaining a 80 percent retention rate. Provided New Hire Policies & Procedure and Customer Satisfaction Training to approximately 350 employees. Conducted orientation sessions and arranged on-the-job training for new hires. Developed and organized testing, training, evaluation procedures, multimedia visual aids, and other new hire materials. Directed the development of a comprehensive training strategy, methodology, programs and curriculum for management opportunity, employee development and technical training. Performed administrative duties that may include tracking associates attendance, payroll processing, inputting assessment results, and reviewing Knowledge checks. Maintained a database detailing employee training dates, types of training, qualification and recertification dates. Conferred with management and conducted surveys and focus groups to identify training needs based on projected production processes, changes, and other factors. Evaluated instructor's performance and the effectiveness of training programs and provide recommendations for improvement. Observed and monitored associates skills and behaviors during training; worked in conjunction with the classroom trainer in formulating weekly assessment by providing feedback on comprehension, strengths and opportunities. Collaborated with Human Resources in defining individual employee development plans for supervisors and managers by evaluating capabilities and implementing effective solutions. Education B.A : Psychology 2015 Ashford University , City , State GPA: GPA: 3.73 Human Resources Management certificate Healthcare Management certificate Accomplishments Implemented a background check matrix for our vendor to streamline the background process during onboarding. Skills administrative, benchmarking, budgets, call center, Coaching, counseling, Customer Satisfaction, customer-service, client support, database, designing, financial, focus, forecasting, functional, hiring, Human Resources, instructor, Leadership, leadership development, materials, multimedia, enterprise, payroll processing, performance management, Policies, process improvement, processes, quality, recruiting, scheduling, staffing, strategy, strategic planning, , trainer, employee development, employee training, training programs | ADVOCATE |
DIRECTOR OF INFORMATION TECHNOLOGY Career Overview Seeking a position as a Director of I.T. in a company where I am able to utilize my experience and training in networking, troubleshooting, and customer relations. Qualifications Networking - Nexus 7K, UCS, UCCX, Cisco Call Manager, Cisco Unity, Cisco Attendant Console, Cisco Jabber, Cisco ASA, Cisco ISE, Cisco ACS, Cisco Voip, Cisco Routers, Cisco Switches, Cisco Wireless Controllers, Cisco Wireless Access Points, Cisco IronPort, Juniper Firewall, Operating Systems - Windows Server 2003/2008/2012, SCO Unix, SUSE Linux, Windows XP/Vista/7/10, Cisco IOS Hardware - Dell PowerEdge servers, IBM Bladecenter, Dell/HP/Lenovo PC & Laptops, Cisco/Juniper/Fortinet switches, Barracuda/Juniper Spam & Web firewall, POS, Label Printers, Barcode Scanners, RF Scanners Software - MAS90, Office 2007/2010/2013/2016, VMware, Groupwise, Exchange 2007, Aldon, Remedy, Putty, SecureCRT, VNC, WireShark, Snorby, SolarWinds Orion, SQL Database, Epicor (ERP), Security - Nexpose (Rapid7), Snort, Snorby, Symantec, Trustwave, PCI Compliance CISCO Certified Network Associate (CCNA) Work Experience 01/2015 to Current Director of Information Technology Company Name － City , State Serves as the main point of contact on all I.T. related matters. Located at the corporate headquarters supporting over 60 users locally and 150 users remotely. Worked with service providers and vendors cutting IT budget over 45%. Implemented new MPLS network and Phone system saving the company 180k a year. Oversees all IT financials. Established an IT Governance department to focus on managing systems quality assurance, PCI security, and audit change management, IT purchasing and administration, IT contracts and vendor management, and IT financial capital and expense management. Identifying and providing standards for gathering information for use in trend analysis and reporting information to company leaders. 01/2013 to 01/2015 Network Engineer/I.T. Manager Company Name － City , State Supervised and led IT infrastructure team (including Help Desk). Worked with service providers and vendors cutting IT budget over 15%. Managed and designed IT security solutions and policies for all locations. Oversaw data center operations being hands on in all areas related to infrastructure and security. Located at corporate headquarters supporting over 200 users locally and 1500 users remotely. Manage local/wide area networks for optimal data and VoIP connectivity to over 300 sites including 3 warehouses, 1 corp office and 1 co-location. Served as lead network engineer in network (WAN, LAN, VoIP) problems and emergencies. Troubleshoot and resolve network production problems. Document network problems and resolutions for future reference. Conduct technical research on network upgrades and components to determine feasibility, cost, time required and compatibility with current system. Manage/troubleshoot Cisco UC systems including third party integration and mobile chat/video clients. Worked as lead network engineer with system administrators in setup of hardware/software networking modules for production and development environments. Maintained/optimized Cisco ASA/IDS/ISE/ACS/Nexus 7K/UCCX/Cisco Call Manager/Cisco Unity/Cisco Attendant Console/Cisco Jabber/Cisco Contact Center Express/Cisco Prime/WCS to ensure network stability and maximum uptime. Establishes network specifications by conferring with users; analyzing workflow, access, information and security requirements, designing router and firewall administration, interface configurations and routing protocols. Ensured interoperability between vendor specific hardware/applications for network access/usage. VPN/SSL VPN). 01/2010 to 01/2013 Network Administrator/Help Desk Manager Company Name － City , State Served as technical specialist in network problems and emergencies. Troubleshoot and resolve network production problems. Conduct technical research on network upgrades and components to determine feasibility, cost, time required and compatibility with current system. Document network problems and resolutions for future reference. Manage local/wide area networks for optimal data and VoIP connectivity to over 300 sites including 3 warehouses, 1 corp office and 1 co-location. Administers/troubleshoot Cisco UC systems including third party integration and mobile chat/video clients. Provide data and reporting of KPI's and trends to IT department and others in ad-hoc, weekly, monthly and as needed. Coordinates with system engineers in setup of hardware/software networking modules for production and development environments. Ensures interoperability between vendor specific hardware/applications for network access/usage. VPN/SSL VPN). Assisted in the deployment of Nexus 7. 01/2010 Help Desk Analyst Company Name － City , State Provided help desk support for over 7,000 Taco Bell stores. Troubleshoot all issues dealing with the P.O.S., TACO computer, and all the connections in the store. Log all calls in Remedy(software), follow up on all calls that weren't resolved, and we used Putty(software) to access the back end of their computer. 01/2009 Help Desk Support/IT Technician/Network Admin Company Name － City , State Provided first level help desk IT support in a 300 user environment spanning over 15 remote sites. Troubleshoot hardware, software and connectivity issues for a mixed Windows 2003/2008 Server, mixed Linux , XP desktop environment, Cisco routers, and Cisco Switches. Installed, repaired, maintained and upgraded desktop/notebook computers; pre-configured cisco routers, cisco switches, network printers and troubleshoot printer failures. Web filter administrator/Barracuda. Education and Training B.S : Computer Networking Systems ITT Technical Institute － City , State Computer Networking Systems Skills ad, budget, change management, Cisco IOS, Cisco, Cisco Routers, Hardware, contracts, clients, Database, Dell, Dell PowerEdge servers, designing, ERP, financials, financial, Firewall, focus, Groupwise, help desk support, Help Desk, HP, IBM, IDS, IT support, LAN, Laptops, notebook computers, Linux, managing, MAS90, Access, Exchange, Office, Windows, Windows XP, network engineer, network printers, network, Networking, networks, Operating Systems, PCI, Phone system, policies, POS, Prime, printer, Printers, protocols, purchasing, quality assurance, Express, reporting, research, router, routing, Scanners, SCO Unix, SQL, SSL, switches, Cisco Switches, Symantec, trend, Troubleshoot, upgrades, vendor management, video, VPN, Vista, VoIP, WAN, Windows Server, workflow | INFORMATION-TECHNOLOGY |
CORPORATE REGIONAL RECRUITER Summary Highly driven Recruiter who maintains a positive attitude under pressure and welcomes the challenge and responsibility of producing results quickly for clients. Highlights Recruiting and selection techniques Proficient communicator Fluent in Spanish Practiced in HRIS technologies iCIMS Applicant Tracking software Talent assessments Hiring recommendations Experience Corporate Regional Recruiter 06/2015 to Current Company Name City , State Responsible for screening, interviewing and referring the most qualified applicants to hiring managers. Works with Talent Acquisition Specialist to effectively market open positions positively as "opportunities" while providing applicants with a realistic job preview; presents Bethesda as a premier provider of services. Establishes, cultivates and maintains ongoing relationships with management in order to understand recruitment needs and identify skills needed for vacancies. Attends departmental staff and other meetings as requested to acquire substantial knowledge about department's business objectives, goals, operations and work culture. Conducts daily calls with potential candidates to build pipeline of applicants to meet common and unique staffing needs; updates candidates on the hiring process and ensures a smooth transition post-hire. Partners with Regional HR Director, Talent Acquisition Specialist and regional management to develop and implement the regional recruitment plan. Manages established selection process to include initial interviewing to screen for basic qualifications. Collects data and statistics for use in designing recruitment plans and measuring the effectiveness of various recruitment efforts. Healthcare Recruiter 02/2014 to 06/2015 Company Name City , State Develop a measurable strategic plan for recruitment that reflects the market analysis, seasonal trends, volume of business and sales activity within a given market. Actively sources candidates using multiple sources, strategies, and methods, Performs strategic recruitment and marketing activities, including resume mining, job fairs and professional networking events. Performs prescreening and interviewing for field employees. Enters all new applicant information in the computer system. Conducts new hire process, Reviews and verifies all new hire documentation and credentials; verifies references, completes criminal background check and drug test processes. Makes hiring decisions for field employees. Fill open orders. Audit facility compliance to ensure candidates can attend facility orientations. Post job descriptions to appropriate posting sites. Attend Weekly staffing meetings. Complete weekly reports for staffing. Adhere to policies and procedures. Meets or exceeds Recruiter benchmarks. Performs other duties as assigned. National Physician Recruiter 02/2012 to 11/2014 Company Name City , State Made cold calls to develop relationships with potential providers. Contacted current providers to grow existing relationships and pursued referrals. Engaged with current and potential providers with the objective being to assess their current situation and facilitate a match between them and one of our clients. Ensured that potential candidates met quality metrics by asking qualifying questions and following up on any discrepancies. Presented qualified providers to account executives and business development representatives. Negotiated rates and expenses as required. Sourced providers via resume databases and network sites. Wrote provider agreements and exhibits as necessary. Followed up with any accepted providers while on client engagements to ensure satisfaction. Promptly escalated any and all candidate issues to the account executive or business development representative. Actively managed an ever expanding portfolio of providers. Ensured all data is inputted into the company sales force account as it occurs. Prepared to consult with account executives, business development representatives and management regarding all provider activities. National Healthcare Recruiter 08/2011 to 02/2012 Company Name City , State Sourced healthcare professionals for travel and contract assignments. Qualified candidates based on client requirements. Maintaining pipelines to passive candidates. Make 60-100 daily outbound calls and emails to potential candidates. Customer relationship development and management. Demonstrated problem solving and closing abilities. Personnel management and schedule organization for external employees. Managed correspondence between healthcare professionals and Agency. Completed profile and credentialing for candidate submittals in the absence of Recruitment Coordinator. Recruiter 07/2009 to 08/2011 Company Name City , State Developed and executed recruiting plans. Networked through industry contacts, association memberships, trade groups and employees. Coordinated and implemented college recruiting initiatives. Work with hiring managers on recruiting planning meetings. Created job descriptions. Participated in the creation of a recruiting and interviewing plan for each open position. Efficiently and effectively fill open positions. Conducted regular follow-up with managers to determine the effectiveness of recruiting plans and implementation. Developed a pool of qualified candidates in advance of need. Built networks to find qualified passive candidates. Posted openings in newspaper advertisements, with professional organizations, and in other position appropriate venues. Utilized the Internet for recruitment. Located and documented where to find ideal candidates. Aided public relations in establishing a recognizable "employer of choice" reputation for the company, both internally and externally. Communicated with managers and employees regularly to establish rapport, gauge morale, and source new candidate leads. Created contacts within industry. Attended local professional meetings and membership development meetings. Maintained regular contact with possible future candidates. Maintain all pertinent applicant and interview data in the Human Resources Information System (HRIS). Assisted in performing reference and background checks for potential employees. Assisted in writing and forwarding rejection letters. Assisted in interviewing and selecting employee's onsite. Assisted in preparing and sending offer packages. Assisted in preparing and sending new employee orientation packages. Admissions Recruiter 12/2005 to 07/2009 Company Name City , State Recruited, trained, coached, and managed members of the admissions team. Managed lead flow and distribution. Established, monitored, and met goals for program enrollments. Worked collaboratively with all college staff and faculty. Contributed to the process and implementation of strategic planning. Kept abreast of trends that impacted recruitment efforts. Organized and conducted open house events for prospective students. Interviewed prospective students via telephone and personal interviews. processed student enrollments and maintained database system to track prospective students and enrollments. Created and managed marketing materials to recruit new students and retain current students. Education B.A : Sociology 08/1998 Portland State University City , State Sociology Languages Bilingual in Spanish Skills premier, advertisements, Agency, basic, business development, Closing, Corporate Communications, client, clients, databases, database, designing, documentation, hiring, HRIS, Human Resources, HR, letters, Director, market analysis, Marketing Strategies, marketing, Market, marketing materials, Media Relations, meetings, Works, network, networking, networks, newspaper, Personnel management, policies, Presentation Skills, problem solving, processes, public relations, quality, rapport, Recruitment, recruiting, Recruiter, Selling, Sales, Sales Planning, Spanish, staffing, statistics, strategic, strategic planning, telephone, Territory Management, unique | HEALTHCARE |
VOLUNTEER Summary I am a student with passion for making difference in the world. I believe that the world is always changing and moving forward and requires motivated people to help lead the way. I enjoy investing my time into amazing opportunities that helps me to grow as a professional and as a person while helping to create opportunities and benefits for others. I believe that it is important to invest in the resources you have as well as to invest your time in an organization even if that meant not benefiting from it at all. Experience Volunteer July 2010 to Current Company Name － City , State Certified as an Emergency Medical Technician (EMT-B) Served as a member since July 2010 as a cadet Qualified in providing CPR by the American Heart Association at Healthcare Provider level Qualified in providing First Aid and other treatment as per protocol for EMT-B set by the Squad and the State of New Jersey Reporting to Crew Chief with responsibility for doing the ambulance check and insuring their is no shortage of supplies on the rig Responsible for assisting crew in providing care to patient at scene, enroute to hospital, and at the hospital until care has been appropriately transferred Responsible for writing the appropriate information on the call sheet Responsible for attaining coverage in the circumstance that I am unavailable during that shift Proficient in operating an electronic charting system Completed Emergency Medical Technician class Completed CEVO course Completed ICS-100, 200 & 700 Providing medical transport for patient as requested by dispatch Being able to lift more than 50 lbs as needed Checking the ambulance to see that it is fully stocked with equipment should it be needed during the crew's shift Should be riding with Captain during the training period (at the start of employment) and be cleared from training at the Captain's discretion In the instance of an incident by company policy, crew member(s) should be able to check the patient, contact dispatch, and write up an incident report & have it submitted at base Must be capable of performing assessments of patient during the pick-up, transport, and arrival Be able to make the necessary decision to do emergency transport in the circumstance that a patient under the crew's care suffers from an ailment(i.e., heart attack, stroke, seizure) that requires higher level of care and notify dispatch of situation and request for usage of lights/sirens Be able to perform transports in a timely fashion and quickly respond to the next transport as given by base or Mountainside dispatch Be able to retrieve all the necessary paperwork and information required from the hospital, nursing home, or patient care facility Keeping track of times and mileage during transport At the start of the crew's shift, crew must pick up radio from dispatch and transport sheet from rig folder At the end of the crew's shift, crew must drop off radio and all patient charts and transport sheet either with dispatch or in the rig folder(if dispatch is not available) Must be capable of operating an ambulance regardless of whether they are the attendant or the driver EMT May 2013 to July 2014 Company Name － City , State Providing medical transport for patient as requested by dispatch Being able to lift more than 50 lbs as needed Checking the ambulance to see that it is fully stocked with equipment should it be needed during the crew's shift Should be riding with Captain during the training period (at the start of employment) and be cleared from training at the Captain's discretion In the instance of an incident by company policy, crew member(s) should be able to check the patient, contact dispatch, and write up an incident report & have it submitted at base Must be capable of performing assessments of patient during the pick-up,transport, and arrival Be able to make the necessary decision to do emergency transport in the circumstance that a patient under the crew's care suffers from an ailment(i.e., heart attack, stroke, seizure) that requires higher level of care and notify dispatch of situation and request for usage of lights/sirens Be able to perform transports in a timely fashion and quickly respond to the next transport as given by base or Mountainside dispatch Be able to retrieve all the necessary paperwork and information required from the hospital, nursing home, or patient care facility Keeping track of times and mileage during transport At the start of the crew's shift, crew must pick up radio from dispatch and transport sheet from rig folder At the end of the crew's shift, crew must drop off radio and all patient charts and transport sheet either with dispatch or in the rig folder(if dispatch is not available) Must be capable of operating an ambulance regardless of whether they are the attendant or the driver Retail Sales Associate April 2012 to April 2013 Company Name － City , State Providing excellent customer service Having a through understanding of the products being sold in the department Meeting daily sales goal as assigned by the system Maintaining the sales floor Opening Macy's Star Rewards Credit Card for customers Meeting the expectations of the department managers Attending scheduled training classes Assistant Martial Arts Instructor October 2008 to May 2009 Company Name － City , State Assisting the instructor in managing various classes Experienced in martial arts to provide guidance to the students Managing various classes of different belt levels, age groups, and class sizes Reported to Head Instructor/Master/Instructor with responsibility for finishing assigned duty given Assisting the Head Instructor in set-up/managing/clean up of student promotion exams Education High School Diploma : 2011 Jonathan Dayton High School － City , State , USA Activities and Societies: Medical Careers Club, Peer Leader, Peer Mediation Political Science and Entrepreneurship Rutgers University Newark － City , State , US Political Science Topics in American Politics & Policy: Communication Skills for Political Leadership (21:790:463:03) America & The World (21:790:202:02) Introduction to Comparative Politics (21:790:372:61) Modern Political Theory (21:790:372:61) Topics in American Politics & Policy: Social Justice (21:790:463:62) Activities and Societies: Newman Catholic Club Union County College Cranford － City , State , US Relevant Experience Treasurer (Fall 2014 & Spring 2015) Rutgers University Newman Catholic Club, Newark, NJ Responsible for the clubs account, uploading purchase requests, and refunding checks as well as assisting in event planning and working with the Office of Student Life Volunteer EMT (July 2010 - Present) Springfield First Aid Squad, Springfield, NJ Responsible for responding to and assisting emergency patients of Springfield and neighboring towns upon dialing 911 and safely transferring patient to higher healthcare facility SyroRun 5K Committee Member (December 2014 - Present) St. Thomas Syro-Malabar Forane Catholic Church - Youth Group, Somerset, NJ Responsible in event planning, meeting with other committee members, acquiring sponsorships and donations, managing social media and promotion Certifications Emergency Medical Technician - Basic New Jersey Department of Health & Senior Services ID Number: 595771 Expiration: 12/31/2016 Cardiopulmonary Resuscitation (CPR) Healthcare Provider Level American Heart Association Training Center Name: Atlantic Training Center Training Center ID: NJ000025 Training Center Info: P.O. Box 220, Mailbox #256, Summit, NJ 07902 Skills Political Communication, Microsoft Office, Leadership, Public Speaking, Management, Customer Service, Fundraising, Community Outreach, Teamwork, CPR Certified, Time Management Community Service Emergency Medical Technician, Springfield First Aid Squad, July 2010 - Present Messenger, Overlook Hospital, July 2010 - July 2011 Extra Mile Volunteer, Newman Catholic Club, September 2014 - December 2014 Extra Mile Volunteer, Newman Catholic Club, January 2015 - Present | ARTS |
VICE PRESIDENT Experience Vice President , 04/2018 to 12/2018 Managed all aspects of Epson launch of wearable technology product line including messaging, executive speech and presentation, video script, media relations, social media integration, partner announcements, press releases and other materials, and event logistics Convinced company to conduct press conference during industry event resulting in over 200 media attending and dozens of national media and broadcast stories, including CNN, Fox News, USA Today, CNET, Mashable, Engadget and more Achieved Epson's main objective to be perceived as legitimate competitor to more established industry players such as Google Glass and Fitbit Instrumental in success of (ISC)2, the world's largest association of information security professionals, growing from less than 8,000 members to more than 80,000 in 10 years Conceived (ISC)2 survey of information security profession with resulting coverage in The Wall Street Journal, Fortune, Forbes and numerous other IT and security trade media and establishing CISSP certification as "gold standard" Wrote numerous articles, blogs, speeches and video scripts for top security professionals, including Howard Schmidt, first cybersecurity advisor to the White House Played key role in re-branding iconectiv, a telecommunications services provider and business unit of Ericsson, to focus on emerging markets Wrote messaging for new company vision and incorporated into CEO letters, speeches and other communications to staff and partners; wrote articles, white papers, brochures and website content; managed earned, owned and sponsored media programs, including coverage in USA Today and Yahoo! Finance Dana Point Initiated company-wide update of communications processes to better position firm for growth Introduced company messaging maps for consistent storytelling across content channels Counseled teams on creating relevant, compelling earned and owned media content Secured standalone articles in business and consumer media sites for AI startup, including Axios, TheNextWeb and Venturebeat Guided new hire in becoming top earned media producer Won two client-recommended budget increases upon exceeding program goals. Vice President , 03/2013 to 03/2018 Implemented range of earned, owned and sponsored media initiatives that met or exceeded program goals for influence, including Epson New Ventures division; conversational AI pioneer Nuance Communications, iconectiv and technology startups involved in IoT, data analytics and 5G Continuously offered additional program ideas that resulted in business traction Secured bylined article for Cambridge Semantics in The Financial Times by leveraging Thomson Reuters announcement resulting in two major new business leads Created unprecedented visibility and credibility among key audiences for Reveal Mobile by leveraging its retail store data and securing media placements in the New York Post, USA Today, Yahoo! News, Motley Fool and other newspaper and retail trade media outlets Oversaw production of all communications materials across clients, including press releases and fact sheets, presentations, speeches, brochures, email marketing, social media, white papers, articles, websites and blogs, internal communications and more, ensuring consistent and impactful messaging at every touch point Demonstrated success with verifiable data including earned media analysis, website traffic, social media audience growth and engagement, etc. Public Relations Manager , 06/2011 to 03/2013 Company Name Achieved global expansion communications program for IoT provider Telit Wireless due to exceeding objectives in North America. Vice President , 01/2001 to 03/2011 Account Management, Maples Communications, Mission Viejo Managed account team for agency's largest client, Toshiba, with $2.4 million in billings annually Developed and executed public relation plans, including product launches, environmental initiatives, community outreach and corporate activities Wrote messages, speeches and video scripts in collaboration with executive team Retained (ISC)2, the world's largest association of information security professionals, for entire agency tenure with 400% budget increase Directed the communications program from beginning for start-up Networks In Motion, providers of the first wireless navigation solutions for GPS-enabled mobile phones, resulting in acquisition four years later. Education Bachelor of Arts : Journalism California State University - City Journalism Summary Technology communications executive with ability to lead content marketing and public relations programs for brand name and emerging technology companies that accelerate business growth Generates creative ideas that exceed project expectations Expert content developer for owned, earned and sponsored media Makes complex technology stories accessible to business and mainstream audiences Counsels executives on effective messaging and communications strategies Experienced ghost writer of articles, blogs, social media, speeches, video scripts and more Passionate and knowledgeable about the latest technology innovations Industry experience includes telecommunications/5G, the internet of things (IoT), artificial intelligence/machine learning, data analytics and augmented reality/virtual reality Company experience includes Epson, Toshiba, Ericsson, Cisco, Ingram Micro and Nuance Communications Skills Account Management, AI, agency, billings, branding, broadcast, brochures, budget, content, client, clients, email, Epson, Finance, Financial, focus, GPS, information security, letters, logistics, marketing, materials, media relations, messaging, navigation, Networks, newspaper, presentations, press, press releases, processes, producer, retail, Reuters, scripts, script, speeches, speech, stories, white papers, telecommunications, phones, Toshiba, video, vision, website, websites, website content, articles Additional Information Awards
Winner of three Silver Anvils, the national award for excellence from the Public Relations Society of America | PUBLIC-RELATIONS |
EXECUTIVE CHEF III Summary Experienced and well rounded Executive Chef. Creative, innovative, and ambitious. Classically trained in Le Cordon Bleu French Cuisine in Scottsdale, Arizona. Highly skilled in all cooking methods and ethnic cuisines. Competencies Expert proficiency in PC and Mac Programs Expert Understanding of HACCP and State Sanitation Standards Focused and disciplined Well Versed Palate ServSafe certified Food handlers card High volume production capability Expert Understanding of Food and Labor Control Measures Experience Company Name City , State Executive Chef III 01/2016 to 08/2016 Reduced food costs by 7 percent by expertly estimating purchasing needs and buying through approved suppliers. Provided courteous and informative customer service in an open kitchen format. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Implemented and supported company initiatives and programs. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Company Name City , State Presence 03/2014 to 01/2016 Company Name City , State Regional Executive Chef 03/2014 to 01/2016 Quickly and courteously resolved all guest problems and complaints. Enforced appropriate work-flow and quality controls for food quality and temperature. Developed strategies to enhance catering and retail food service revenue and productivity goals. Validated weights and pricing with a scale printer machine. Prepared a variety of local and seasonal specialties which contributed to a 15 % boost in sales during the summer months. Reduced food costs by 6 percent by expertly estimating purchasing needs and buying through approved suppliers. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Company Name City , State Garde Manger/Production Manager 11/2012 to 03/2014 Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes. Collaborated closely with the Food and Beverage Director to conduct staff meetings and resolve service, product and personnel issues. Implemented and supported company initiatives and programs. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Followed proper food handling methods and maintained correct temperature of all food products. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Actively participated in staff meetings and operated as an effective management team leader. Company Name City , State Owner 11/2011 to 10/2012 Built and fostered a team environment Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction. Displayed a positive and friendly attitude towards customers and fellow team members. Company Name City , State Sous Chef 10/2009 to 07/2011 Expert in final plate preparation with authentic presentation. Built and fostered a team environment Correctly and safely operated all kitchen equipment in accordance with set guidelines. Persistently strove for continual improvement and worked cooperatively as a team member. Diligently enforced proper sanitation practices to prevent the spoiling or contamination of foods. Displayed a positive and friendly attitude towards customers and fellow team members. Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly. Set up and performed initial prep work for food items such as soups, sauces and salads. Developed strategies to enhance catering and retail food service revenue and productivity goals. Company Name City , State Sous Chef 04/2009 to 09/2009 Set up and performed initial prep work for food items such as soups, sauces and salads. Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food. Developed strategies to enhance catering and retail food service revenue and productivity goals. Prepared healthy, enjoyable breakfasts and dinners for diners. Quickly and courteously resolved all guest problems and complaints. Established and maintained open, collaborative relationships with the kitchen team. Followed proper food handling methods and maintained correct temperature of all food products. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Education and Training Associate of Arts : Le Cordon Bleu Culinary Arts Culinary Arts 2008 Scottsdale Culinary Institute , City , State Le Cordon Bleu Culinary Arts Culinary Arts Skills Administrative duties, Cash Handling, direction, HR, Inventory, Mac, Purchasing, Record Keeping, Retail | CHEF |
PRACTICE MANAGER Executive Summary Strategic, motivational, and solutions-focused leader with an MBA and with extensive experience in analyzing systems/processes and implementing mission-critical infrastructure improvements Broad based experience in the healthcare industry including regulatory/corporate compliance, strategic planning, and contract negotiations. Craft and implement key quality improvements to enhance quality patient care and secure regulatory compliance Proven track record of success in developing solutions which significantly improve the efficiency of business operations; experience developing and implementing multi-year budgets and operational plans. Excel in corporate environments across diverse industries with the ability to collaborate effectively with colleagues, executives, and client groups. Core Qualifications Proficient in Windows 2000/XP/7;Novell NetWare 4.x/5.x/6.x; EMR (Allscripts and McKesson); TCP/IP Enterprise Networks; Enterprise Virus Protection; Asset Management/ITIL; Arcserve/Backup Exec/Net Backup; Symantec Ghost; Cable Installation/Management; LANDesk; Window Server 2000/2003/2008; HIPAA/HITEC Professional Experience Practice Manager Aug 2014 to Current Company Name － City , State Develop annual planning, budgeting and productivity levels for corporate accounting. Prepare detailed business and financial activity reports and use financial ratios and statistical trending for market-wide growth. Improvements to top line growth by 39.4% through building an effective hospital team, ensuring a safe and engaging environment, and improving medical quality and business performance. Responsible for cost containment, cash control/banking, asset protection, loss prevention, inventory management, Federal and DEA compliance. Develop and deploy new hospital initiatives including training physician partners, implementing an efficient patient workflow from intake to discharge and community marketing/outreach campaigns. Build client base by providing extraordinary service to existing clients and by initiating new marketing plans. Information Technology Manager Feb 2012 to Sep 2013 Company Name － City , State Ensured regulatory compliance and integrity of health information systems. Provided support during surveys, ADR, and internal audits. Mentored and ensured the professional development of new clinical employees by providing onsite educational programs and supported seasoned clinical staff by making field visits. Member of the Performance Improvement committee and oversaw compliance department operations. Information Technology Manager Sep 2008 to May 2011 Company Name － City , State Revised technology initiatives, and developed strategic/operations plans to drive business operations. Provided all technical support for EMR (Allscripts) projects. Developed, authored, distributed, and enhanced processes and improved procedural manuals/policies Standardized purchasing, procurement, inventory, and network operations. Championed mission-critical operational changes which required new system, network, and telecommunication system training and employee development. Recognized developing teams and processes that boosted growth, profitability, and efficiency. Revised clinical training collateral, delivered classroom instruction, and conducted clinical visits to ensure all field staff competencies in EMR system. Marketing Director Feb 2007 to Sep 2008 Company Name － City , State Led marketing initiatives including service packaging, advertising campaigns, seminar rollouts agency placements, endorsements, media activities, service reviews, and website referrals. Oversaw communication and 3rd part public relations. Director of Information Systems Jan 2004 to Feb 2007 Company Name － City , State Implemented the agency's first disaster recovery plan to minimize productivity loss. Established equipment lifecycles to maximize use of technology throughout the organization. Created and delivered agency computer/security training collateral and instruction to increase end user knowledge and minimize agency risks. Boosted user satisfaction by doubling bandwidth at 2 remote sites and tripling bandwidth at the corporate site, and ensuring usage of VoIP in future projects. Reduced maintenance costs, improved productivity, increased employee security, and decreased travel expenses by implementing Verizon cell phone plan to replace pagers, and included the Field Force Manager that Integrated into backend clinical system to do scheduling. Education Master of Business Administration (MBA) Keller Graduate School of Management － City , State Bachelor of Science , Telecommunications Management DeVry University － City , State Certifications Cisco Certified Network Associate (CCNA/CCAI) Leadership Training ITIL Foundations Certification Sniffer University - Sniffer Distributed Training Certified Novell Administrator (CNA 5.1) HIPAA/HITECH Regulation Skills ADR, advertising, Arcserve, Asset Management, agency, Backup Exec, Backup, banking, Budget Management, budgeting, business operations, Cable, CCNA, Cisco Certified Network Associate, CNA 5.1, Change Management, Conflict Resolution, corporate accounting, client, clients, Customer Relations, disaster recovery, educational programs, Employee Relations, financial, Ghost, information systems, Innovation, instruction, internal audits, inventory management, inventory, ITIL, Leadership Training, regulatory compliance, loss prevention, marketing plans, marketing, market, Window, Windows 2000, 2000, Enterprise, network, Networks, Novell NetWare 4.x, Certified Novell Administrator, packaging, Performance Management, Policies, processes, procurement, Project Management - Leadership, public relations, purchasing, quality, scheduling, Staff Development, strategic, Strategic Planning, surveys, Symantec, TCP/IP, technical support, telecommunication, phone, employee development, VoIP, website, workflow | INFORMATION-TECHNOLOGY |
DATASTAGE ETL DEVELOPER Summary I have 6 years of ETL experience and extensive experience in business and system analysis across multiple platforms using the full software development life cycle. I have worked in the role of Data Warehouse Specialist,ETL Datastage developer and Production Support Analyst requiring subject matter expertise when dealing with mainframe sources with COBOL/ASCII File structure ,Distributed sources (RDBMS) and handling business intelligence data with DB2, Netezza, Oracle, SQL Server and Hadoop Hive Data Warehouses . I have worked on developing and supporting major Banking Credit card conversion and Member Debt solutions project for Unites Services Automobile Association. These projects involved Requirement analysis, Risk assessment and management, Data planning and driving, Process Implementation, Team management, Project tracking, Customer interaction, Release Management, Defect tracking, Deliverable and Warranty support. Over this period, I have established an exemplary record of providing successful system support and delivering business value for mid-level to large business intelligence applications. I have demonstrated excellent leadership skills in handling multiple offshore, nearshore project assignments with multiple resources and have delivered all requirements on time. Skills Expertise in IBM Datastage (8.5,9.1 and 11.5 versions) to perform ETL & ELT operations on data Proficiency in Unix Shell Scripting Proficiency in writing and debugging complex SQL Informatica ETL Support experience (Version 9.1) Hands on experience on IBM DB2 /Netezza/ SQL Server/Oracle Data archival into IBM BIGINSIGHTS with HIVE tables Experience in Control-M Scheduling Tool Accomplishments IBM Certified Solution Developer-InfoSphere Datastagev8.5 IBM Certified Solution Developer-InfoSphere Datastage v9.1 Certified in Oracle Database 11g: SQL Fundamentals I. Experience DATASTAGE ETL DEVELOPER Jan 2016 to Current Company Name － City , State MEMBER DEBT SOLUTIONS PROJECT Project
involved the conversion of un-scalable SQL sandbox data into scalable Netezza
Collections data capable of doing large scale analytics. Developed Datastage Jobs to load Collections data from multiple sources Aspect,CACS,Strata,FICO,Fidelity and FDR to the respective Dimensions and Fact tables with required business transformations. Involved in all phases of SDLC, created detailed Analysis-Design documents with source to target mappings. Developed and maintained accurate project documentation and data model diagrams to provide management with proper understanding of organizational needs. Prepared technical data flow proposals for enhancements and integration of existing third-party data.Communicated with business users and project management to get business requirements and translate to ETL/ELT specifications. Provided technical support to both business team and user departments for all projects. Handled multiple offshore,
nearshore resources during the project and delivered all requirements on time. BIGINSIGHTS DATA ARCHIVAL As a part of raw data archival I had worked in a project developing a framework to load all raw files into foundation layer. Coding was done on Unix Shell Scripting. All data were loaded into foundation layer with a BIGSQL compatible Hive tables built on top of it.The Hadoop data is read through Hive query language and is being used for discovery purpose. DATASTAGE 11.5 MIGRATION PROJECT Worked on migrating Datastage jobs from InfoSphere Information Server, Version 9.1 to InfoSphere Information Server, Version 11.5. My primary task was to gather migration requirements, design topology/playbook, test jobs in QA server ver 11.5 and production implementation/support. DATASTAGE ETL DEVELOPER Feb 2013 to Jan 2016 Company Name － City , State CREDIT CARD CONVERSION PROJECT
Large project
to integrate the single entity credit cards to dual entity credit cards. This
migration enabled a cross-border portfolio view for all credit card applications
and enabled maintaining same plastic number across history for analytics usage. Developed Datastage jobs to do ETL transformations with the requirement provided and load respective Dimensions and Fact tables. Lead Offshore team throughout the project and created detailed and accurate project documentation. Application SME (subject matter expertise) to the project implementation from offshore. INFORMATICA TO DATASTAGE ETL CONVERSION Migrated 180 mappings from Informatica ETL tool to Datastage tool as part of ETL conversion project. Analysed each Informatica workflow/mapping and converted it to Datastage jobs with Industry standards. Performed test case scenario/production implementation and support. DATAWAREHOUSE MIGRATION TO IBM NETEZZA Migrated over 100 TB of Data to IBM Netezza platform from multiple DB2/SQL and Oracle warehouses. Involved in Requirement gathering,Table design, ETL Design/testing and implementation. DATASTAGE SERVER MIGRATION PROJECT Worked on migrating 1000+ Datastage jobs from InfoSphere Information Server, Version 8.1 to InfoSphere Information Server, Versions 8.5 and 9.1 over the years. PRODUCTION SUPPORT ANALYST Jan 2012 to Feb 2013 Company Name － City , State DATA MANAGEMENT RETURN TO SERVICE The primary objective of the project is to maintain Extract Transform Load (ETL) portfolio of projects at enterprise level.In a production support role, provided quick problem resolution to daily, weekly, and monthly processing cycles executing in Datastage/Informatica. Over this period, I have established an exemplary record of providing successful system support and delivering business value for mid-level to large business intelligence applications. Also worked on Service Requests developing ETL Datastage jobs for small business requirements. Education and Training BACHELOR OF TECHNOLOGY 2011 ANNA UNIVERSITY － City , State , INDIA BUSINESS INTELLIGENCE TRAINING 2011 TATA CONSULTANCY SERVICES － City , State , INDIA SEPTEMBER 2011 - DECEMBER 2011 This course provides an overview that gives business and information technology professionals the confidence to dive right into their business intelligence and data warehousing activities. Hands-On training provided on ETL tools Informatica/Datastage and data warehousing environment for 90 days. DATASTAGE TRAINING 2012 GREENS TECHNOLOGIES － City , State , INDIA This course is designed to introduce ETL developers to Datastage Development, Data Warehousing and Data Modeling training's with real-world ETL process implementations. Activities and Honors DISTINGUISHED ACHIEVER AWARD- TATA CONSULTANCY SERVICES [FEB 2015] | AUTOMOBILE |
ACCOUNTANT II Accomplishments Military Training Certificate, 2005; PNC Conversation: Deep Dive into Savings and Investment training 2012; Operational and Soundness Training 2013; Employee of the month (November) at PNC Bank 2011; Employee of the Quarter at PNC Bank 2011; Retail Banking Achievement Award 2012;. NMLS- Nationwide Mortgage Licensing System, 2013. Supervision
Supervised team of two staff members. Professional Summary Detail-oriented Accountant with 5 years effectively maintaining accurate accounting information for large-scale financial organizations. Skills Superior attention to detail Invoice coding familiarity QuickBooks expert Self-motivated professional Strong communication skills Accounting operations professional Cash flow analysis Data trending knowledge Advanced bookkeeping skills Work History Accountant II , 02/2017
to Current Company Name – City ,
State Responsible for preparing and posting entries for the daily posting packet. Verifies and balances system originated interfaces and posts non-system generated transactions prepared from other sources. System originated interfaces refers to the Credit Union owned system as well as external systems, such as shared branching and ATM transaction networks. A monitor flow of credit union transactions from the various supporting systems into and out of the general ledger daily, and identifies and resolves errors, omissions, and irregularities to provide accurate records for TFCU and its service organizations. Calculates and posts month end and year-end accruals as needed. Responsible for maintaining fixed assets and prepaid sub-ledger accounts. Prepares budget variance reports for various departments as assigned. Works with that department manager in preparation of annual budget. Responds to inquiries from that manager regarding budgeted and actual expenses. Prepares analyses as requested by manager and other departments. Manages the accounts payable function - including employee/volunteer reimbursement - from processing incoming invoices, through cost center coding, approval by appropriate party, input into the system, to check preparation and mailing. Identifies vendors requiring an IRS Form 1099 and prepares the form and transmittal. Manages the Corporate VISA accounts for managers and volunteers, including ordering and canceling cards, processing corporate Visa accounts for payment, and resolving discrepancies. Along with other Finance Department staff, processes outgoing and incoming wires, verifies those wires have all required documentation, and works with branch staff to ensure incoming wires are posted and resolve issues. Responsible for assisting with the preparation of financial statements. Accountant , 06/2015
to 02/2017 Company Name – City ,
State 40hrs Coordinate and supervise employees within Accounts Payable interacting with internal customers and external suppliers monitoring all controls. Oversee employee business expense processing for multiple business units leading projects such as system testing and implementation. Communicate accounting policies practices and procedures with department manager's vendors and internal customers to ensure compliance. Maintains knowledge of all Credit Union processes which affect the general ledger, including share drafts, ACH, wire transfers, ATM, Federal Reserve, and Credit Cards. Responsible for reconciliation of the clearing accounts, including vault, transfer, on us, bond clearing and cashier check clearing among it's stock ownership. Responsible for preparing month end and posting entries. Responsible for assisting with the preparation of financial statements. Prepare verified processed and maintained a variety of order reconciliation functions. Use office automated systems to input data generate reports conduct investigations and respond to inquiries. Maintains records for vendors and accounts payable, including 1099s and corporate Visa accounts. Accountant , 08/2013
to 06/2015 Company Name – City ,
State 40hrs Perform a variety of support duties related to the accounting function within the credit union; assisting the accounting team in maintaining the financial, statistical, and accounting records; Accounts Payable processing; posting general ledger entries; reconciling general ledger accounts as assigned and miscellaneous filing/scanning of checks, invoices and branch daily work. Prepare daily cash flow, examined, and analyzed accounting record, financial statements, ACH, wires, and other financial reports to assess accuracy, completeness, and conformation to reporting and procedural standards. Responsible and supervised two Accounting Clerks Staff, scheduling shifts, assigning responsibilities, answering questions, solving problems, helping with complex transactions and sensitive member relations issues or concerns. Articulate policies and procedures to members and department staff Maintains files, including filing of general ledger journal vouchers, account payable documentation, and other miscellaneous fillings. Print daily account payable checks and inserts checks and invoices into envelopes for mailing. Verifies and posts details of business transactions, such as funds received and disbursed, and totals accounts, using calculator or computer. Responsible for ensuring staff are adequately trained in all phases of their jobs; and informed regarding all credit union products and services Effectively research, track, and resolve or properly refer accounting or documentation problems and discrepancies. Maintains regular contact with other departments to obtain and convey information and/or to correct transactions. Order cash from the Federal Reserve for the branches and ATMs in a timely manner. Financial Service Representative/ Back-up Supervisor , 01/2011
to 08/2013 Company Name – City 40hrs Provided customers with prompt, accurate, courteous and professional banking service. Identified and referred sales opportunities to Relationship Bankers about products and services. Utilized several mediums such as phone and emails to help customers. Assisted customers with opening and closing of accounts. Answered and resolved problems that are within my authority. Accepted and processed loan applications and conduct loan interviews. Assisted members with their financial transactions, involving paying and receiving cash and other negotiable instruments. Maintained proper cash levels at the branch. Responsible for cash shipments to and from main office to the branch. Processed all commercial deposits, balanced vault daily. Responsible for equipment maintenance; assisted staff with balancing problems. Did random spot check with staff to ensure cash levels are within predetermined branch limits. Education Bachelor of Science Degree : Finance ,
May 2010 University of Maryland - State Finance Skills Accounting, Accounting System, accounts payable, accruals, Articulate, ATM, banking, budget, Business Intelligence, calculator, cash flow, cashier, closing, Credit, documentation, equipment maintenance, filing, Finance, Financial, financial reports, financial statements, preparation of financial statements, fixed assets, funds, general ledger, general ledger accounts, ledger, mailing, Access, Excel, Microsoft Office, office, PowerPoint, Microsoft Word, Works, networks, PeopleSoft, policies, processes, coding, receiving, reconciling, Maintains files, reporting, research, sales, scanning, scheduling, phone, year-end | ACCOUNTANT |
LEAD COOK (COOK III) Summary Charles Hundley has well over nine years of overall cooking and kitchen experience. Four years of lead cook experience. Three years as a certified trainer. He has gained various amounts of knowledge in the culinary industry and has taken his career to many different levels throughout his cooking career, though he only has minimal school training Charles has learned from various top of the line chefs including the top three chefs of The Norwegian Cruise Line's Pride Of America Executive Chef Frank D. Chef David Lilllis, and Chef Alan) These great chefs have taught Charles various skills in the kitchen including learning of the mother sauces, knife skills, and even new kitchen terminology. Charles Has also worked with Iron Chef Michael Symon on a couple different occasions and has learned various techniques with smoking meats, using herbs and spices, as well as manage cooking time and work different items all at once. WIth an Associates degree in Business Management and a strong understanding of business concepts, Charles can combine the knowledge of business management and culinary to become a very outstanding chef, and has done so thus far in his career in the culinary field. Able to deliver quality dishes in a timely matter. Superior culinary art skills and techniques. Willingness to learn while retaining a positive attitude, and ability to understand guests want and needs. Charles has the drive, passion, and heart to be a great chef. Core Qualifications Knowledge of Mother Sauces, Produce orders, Knife Skills, Menu organization, Kitchen Management skills, Employee management, Scheduling management, very fast learner. Learned new skills and knowledge with each company I worked for, and learned how to better serve our guests wants and needs therefore I would base most of my menus off that. Experience Lead Cook (Cook III) 06/2012 to Current Company Name City , State Prep menu for the day service. Help all our cooks in my area with dinner setup. Delegate all our breaks throughout the shift. Assist our Sous Chefs and Executive Chef with running dinner service. Maintain cleanliness throughout each shift. Positive interactions with all guests throughout service Started out as a prep cook and moved to Cook Lead/Cook III within six months. Cook Lead 11/2009 to 05/2012 Company Name City , State Prep our menu for each shift. Make sure we cook all the food for each station to operate in time for service. Manage our assigned station making sure we are stocked with the proper items throughout each shift Work with the Sous Chefs, and Executive Sous chefs, and cooks to run shifts smoothly. Abide by the USPH Standards Galley Steward (305) 436-400 (Ronald Strode. Assistant Cook 09/2008 to 11/2009 Company Name City , State Make sure our assigned kitchen has the proper cook-ware each shift Responsible for the cleanliness of our assigned station as well as kitchen we are working at Provide our cooks and chefs with clean and sanitized equipment throughout each shift Responsible for knowing what chemicals we are working with and all safety procedures that accompany them. Abide by the USPH Standards Promoted after my second contract with the cruise ship. Lead Cook 04/2007 to 09/2008 Company Name City , State Put in product orders for the Restaurant. Set the kitchen schedules. Monitored our cooks while they prepped for the day. Hired new cooks. Conducted monthly restaurant inspections. Worked as the window man on busy nights (Call out order times, and completed plates with garnishes, as well as double checked recipes before servers took them to our guest) Maintained menu items and the recipes. Lead Cook/Kitchen Trainer Kitchen Manager 07/2006 to 09/2008 Company Name City , State Cook and Prepare meals for our guest. Responsible to train all new kitchen cooks and dishwashers. Keep control of the night shifts in the kitchen. Train new kitchen employees at the 4 locations around Cleveland (Strongsville, Westlake, Downtown Cleveland, And Beachwood OH) Discuss and review our cook assistants with our sous chef and Kitchen manager and General Manager I started out as a prep cook in the back learning the menu for about two months then moved up to line cook for six months before I became a Lead Cook. Education Associate of Arts : Business Management 2007 Lakeland Community College City , State , USA Business Management High School Diploma : High school 2005 Charles F Brush High School City , State , USA I also Attended Beechwood High school my junior and senior years of high school as part of the Vocational program where I studied Culinary Arts. Personal Information Lakeland College Kirtland, OH, United States Although it is not a degree for the culinary field, I have been able to apply this degree to my career and it has helped me along in my career obtain various management positions within the culinary field, which I have excelled in in my nine plus years of this profession. My goal is to one day become an executive chef and I feel at this point I will reach it one day soon. Cooking has become a strong passion of mine to where cooking jobs do not feel like jobs anymore, its more like a fun way to live my life day to day able to wake up excited to go learn new cooking skills and make people excited about visiting our restaurant, well which ever one I am working in at the time. High School Diploma: Culinary Arts (Vocational School at Beechwood High School) 2005 Charles F Brush Lyndhurst, OH, United States While attending Brush High School (My high School) I also attended Beechwood High School from my Junior year (11th Grade) to my senior Year (12th Grade) to study culinary arts where we learned the basics of cooking. I was interested in how to become a cook and how to make various dishes so I would e able to cook meals for my family at home. During high school, although I was in the Culinary Arts program, at the time it did not keep my interest, so when I graduated I got into the Business management field, while attending college I began working as a dishwasher at Houlihans and was intrigued again by working in the kitchen, so much that I was able to be promoted to prep cook and from there I started my Culinary Career. Each year they have it here in Cleveland, and if I am Available, I work at our annual Air show as a cook vendor if there is an opportunity for me. I also like to volunteer to cook for the homeless at our Cleveland Food Bank, during the holidays which I have not been able to do recently, but I do love being able to put smiles on everyone during the holidays with exceptional and delightful meals. Skills Kitchen Management Knife SKills Mother Sauce Knowledgeable Ability to Adapt to any situation Leadership skills Employee Development Fast Pace and efficient | CHEF |
ASSOCIATE MERCHANT Summary Resourceful buyer with over 15 years of developing and implementing sales strategies in multiple product lines. Strengths include vendor negotiation, sourcing consumer products, and promotional planning. Skills Contract negotiation Sales and trend forecasting Interpersonal ability Trade shows Self-directed Competitive analysis Pricing strategies Presentations Experience Associate Merchant 06/2015 to Current Company Name City , State Driving sales by 17% or $936K in 2016 on a $10M+ category. Evaluated and negotiated supplier contacts to support corporate initiatives. Managed pricing, orders, and terms through SAP totaling over $60M at cost. Partnered with Inventory and Demand to achieve the department service goal of 96% to all retail stores. Lead product and supplier reviews on an annual basis. Cross collaboration with Marketing to advertise product categories in print, online, and in-store promotions. Created an onboarding and training curriculum for the Merchandising department. Buyer 06/2013 to 06/2015 Company Name City , State Launched product assortments for RFP/RFQ/RFIs to meet client specific parameters. Coached the Re-Buyer on inventory management totaling over $30 million at cost. Developed relationships with existing suppliers and source new vendors for major promotions and client requests. Negotiated product pricing, payment terms, and rebates with manufacturers. Analyzed sales data and market trends to present top brands and items to corporate clients. Forecast initial inventory buys, review orders and ensure timely product deliveries. Resolve any Account Payable, pricing, or payment issues. Home & Garden Showplace Product Merchant 02/2011 to 06/2013 Company Name City , State Identified new vendors and managed over 300 vendor contracts for over 350 garden centers. Increased sales by 4% in 2012 to $56 million with extensive vendor/category management and increased retail store communication. Developed and presented the True Value Gardens program which consisted of more than 380 traditional hardware stores. Managed the exhibitor and department floor plan for the True Value trade shows. Created a national marketing insert for live plants for all hardware stores. Launched a fully functional vendor directory for store use. Supported retail stores with invoice resolution, customer service, and vendor inquiries. Seasonal Product Merchant 02/2005 to 03/2011 Company Name City , State Developed and managed seasonal categories worth over $65M in sales. Introduced a good, better, best strategy to Patio Furniture and increased sales to over $16 million dollars with an average of 30% margin. Revamped and updated the Outdoor Living catalog to showcase a diverse product assortment of patio furniture, grills, and outdoor décor. Launched a merchandising planning spreadsheet for category analysis, cost optimization, and inventory control. Managed and executed seasonal category reviews to negotiate programs for import and domestic sourcing. Created advertising and in-store marketing materials with the Senior Buyer and the Marketing department. Attended industry trade shows to review textile trends and new product launches. Associate Buyer 02/2000 to 01/2005 Company Name City , State Negotiated new store opening discounts, product selection, and pricing. Increased sales by 12.1% from 2003 to 2005 by improving merchandise costs. Developed inventory and sales plans for Patio and Grills. Created a Grill and Patio assortment guide for retail sales managers. Designed a rebate center for the Appliance and Seasonal departments. Created weekly and monthly marketing communication to the stores. Merchandise Analyst 03/1998 to 03/2000 Company Name City , State Allocated product assortments and replenished inventory to over 800 stores. Formulated monthly and weekly inventory forecasts. Communicated with vendors regularly to maintain shipping accuracy. Awarded Buying Team of the Year for Children's Apparel in 1998. Created an aggressive purchasing plan to completely stock mega stores in large metropolitan areas and specialty areas in Hawaii, Puerto Rico, and Sunbelt locations. Initiated the review of seasonal collections with buyers to increase awareness of store trends and increase sales opportunities. Women's Apparel Sales Manager 05/1996 to 03/1998 Company Name City , State Management Trainee 07/1995 to 05/1996 Company Name City , State Education and Training B.S : Marketing of Textiles and Apparel University of Illinois at Urbana-Champaign Marketing of Textiles and Apparel Skills Product Development, Marketing, Trade Shows, Customer Service, Forecasting and Trends, Category Management, Negioation, Vendor Management Microsoft Office Suite, SAP, PeopleSoft Problem-Solving, Organizational Skills, Time Management, Public Leadership, Communication, Strategic Thinking, Analytical | APPAREL |
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