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Privacy Policy | FP Markets
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Introduction[Why FP Markets?](why-fp-markets/)[What You Can Trade](what-you-can-trade-with-fp-markets/)[What is Forex Trading?](forex-trading/)[What is CFD Trading?](what-is-cfd-trading/)[ECN Pricing](ecn-pricing/)[DMA Pricing](what-is-dma-pricing/)







Your Account[Try A Demo](https://portal.fpmarkets.com/demo/register)[Deposit Funds](funding/)[Withdraw Funds](funding/withdraw-funds/)







Trading Platforms[Metatrader 4 (MT4)](platforms/mt4/)[Metatrader 5 (MT5)](platforms/mt5/)[TradingView New](platforms/tradingview/)[cTrader](platforms/ctrader/)[WebTrader](platforms/mt4-and-mt5-for-webtrader/)[MT5 Mobile Trader](mt5/)[Iress](iress/)[Social Trading](social-trading/)
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Trading Accounts[Account Types](account-types/)[Forex Account Types](account-types/forex-account-types/)[Iress Account Types](iress-account-types/)[IRESS Commission Rates](fees-charges/)[FP Markets Pro Account](professional-account/)[Account Funding](funding/)[Funds Withdrawal](funding/withdraw-funds/)







Markets[Forex](forex/)[Shares](share-cfds/)[Metals](metals/)[Commodities](commodities/)[Indices](indices/)[Bonds](bonds/)[ETFs](etf-trading-with-fp-markets/)







Pricing[Forex Spreads](forex-spreads/)[Swap Rates](swap-rates/)[Trading Hours](trading-hours/)[Holiday Trading Hours](holiday-trading-hours/)
- [Platforms](#platformsCollapse)






Platforms[MetaTrader 4 (MT4)](platforms/mt4/)[MetaTrader 5 (MT5)](platforms/mt5/)[TradingView New](platforms/tradingview/)[cTrader](platforms/ctrader/)[WebTrader](platforms/mt4-and-mt5-for-webtrader/)[MT5 Mobile Trader](mt5/)[Mobile Trading App](mobile-trading-app/)[MT4/5 Fees & Charges](mt4-5-fees-charges/)[cTrader Fees & Charges](ctrader-fees-and-charges/)







Iress & Mottai[Iress](iress/)[Iress Margin Table](margin-table/)[Iress Fees & Charges](fees-charges/)[Mottai](platforms/mottai/)







Trading Tools[MAM/PAMM](tools/mam-pamm/)[VPS](virtual-private-server/)[Traders Toolbox](tools/traders-toolbox/)[Forex Calculator](forex-calculator/)[Autochartist](autochartist/)







Copy Trading[Social Trading](social-trading/)[Myfxbook Autotrade](myfxbook/)
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Company[About FP Markets](about-fp-markets/)[Regulation](regulation/)[Company News](https://www.fpmarkets.com/blog/)[Legal Documents](legal-documents/)[Careers](careers/)[Careers](careers/)[Corporate Social Responsibility](corporate-social-responsibility/)[FP Markets Group](fp-markets-group/)







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##### Introduction

[Why FP Markets?](why-fp-markets/)[What You Can Trade](what-you-can-trade-with-fp-markets/)[What is Forex Trading?](forex-trading/)[What is CFD Trading?](what-is-cfd-trading/)[ECN Pricing](ecn-pricing/)[DMA Pricing](what-is-dma-pricing/)









##### Your Account

[Try A Demo](https://portal.fpmarkets.com/demo/register)[Deposit Funds](funding/)[Withdraw Funds](funding/withdraw-funds/)









##### Trading Platforms

[Metatrader 4 (MT4)](platforms/mt4/)[Metatrader 5 (MT5)](platforms/mt5/)[TradingView New](platforms/tradingview/)[cTrader](platforms/ctrader/)[WebTrader](platforms/mt4-and-mt5-for-webtrader/)[MT5 Mobile Trader](mt5/)[Iress](iress/)[Social Trading](social-trading/)
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### Trade with a    trusted Forex   and CFD broker



[Open Live](https://portal.fpmarkets.com/register) [Try Demo](https://portal.fpmarkets.com/demo/register)















##### Trading Accounts

[Account Types](account-types/)[Forex Account Types](account-types/forex-account-types/)[Iress Account Types](iress-account-types/)[IRESS Commission Rates](fees-charges/)[FP Markets Pro Account](professional-account/)[Account Funding](funding/)[Funds Withdrawal](funding/withdraw-funds/)









##### Markets

[Forex](forex/)[Shares](share-cfds/)[Metals](metals/)[Commodities](commodities/)[Indices](indices/)[Bonds](bonds/)[ETFs](etf-trading-with-fp-markets/)









##### Pricing

[Forex Spreads](forex-spreads/)[Swap Rates](swap-rates/)[Trading Hours](trading-hours/)[Holiday Trading Hours](holiday-trading-hours/)
- [PLATFORMS](platforms/)










### Trade with a    trusted Forex    and CFD broker



[Open Live](https://portal.fpmarkets.com/register) [Try Demo](https://portal.fpmarkets.com/demo/register)















##### Platforms

[MetaTrader 4 (MT4)](platforms/mt4/)[MetaTrader 5 (MT5)](platforms/mt5/)[TradingView New](platforms/tradingview/)[cTrader](platforms/ctrader/)[WebTrader](platforms/mt4-and-mt5-for-webtrader/)[MT5 Mobile Trader](mt5/)[Mobile Trading App](mobile-trading-app/)[MT4/5 Fees & Charges](mt4-5-fees-charges/)[cTrader Fees & Charges](ctrader-fees-and-charges/)









##### Iress & Mottai

[Iress](iress/)[Iress Margin Table](margin-table/)[Iress Fees & Charges](fees-charges/)[Mottai](platforms/mottai/)









##### Trading Tools

[MAM/PAMM](tools/mam-pamm/)[VPS](virtual-private-server/)[Traders Toolbox](tools/traders-toolbox/)[Forex Calculator](forex-calculator/)[Autochartist](autochartist/)









##### Copy Trading

[Social Trading](social-trading/)[Myfxbook Autotrade](myfxbook/)
- [PARTNERS](fp-markets-partners/)
- [RESOURCES](javascript:void(0))










### Trade with a    trusted Forex   and CFD broker



[Open Live](https://portal.fpmarkets.com/register) [Try Demo](https://portal.fpmarkets.com/demo/register)















##### Company

[About FP Markets](about-fp-markets/)[Regulation](regulation/)[Company News](https://www.fpmarkets.com/blog/)[Legal Documents](legal-documents/)[Careers](careers/)[Corporate Social Responsibility](corporate-social-responsibility/)[FP Markets Group](fp-markets-group/)









##### [Education](education/)

[Trading Courses Videos](education/trading-courses/)[Webinars](education/trading-webinars/)[Podcasts](education/podcasts/)[Events](education/events/)[eBooks](education/ebooks/)[Platform Video Tutorials](education/platform-tutorials/)[Trading Glossary](education/glossary/)[Newsletter Sign-Up](daily-market-report-sign-up/)









##### Traders Hub

[Trading Knowledge](https://www.fpmarkets.com/blog/)[Technical Analysis](https://www.fpmarkets.com/blog/)[Fundamental Analysis](https://www.fpmarkets.com/blog/)[Economic Calendar](tools/economic-calendar/)[Forex Calculator](forex-calculator/)









##### Help

[FAQ](education/faq/)[Call Back](education/faq/call-back/)[Traders Hub Blog](education/)[Live Support](javascript:void(0))[Contact Us](contact-us/)[Customer Experience](customer-experience/)

[Open Live](https://portal.fpmarkets.com/register)

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# Privacy Policy

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[Privacy Policy](privacy-policy/)

## 1\. Introduction

This Policy applies to First Prudential Markets Pty Ltd ACN 112 600 281 (referred to as ‘FP Markets’,
‘we’, ‘our’, ‘us’) and extends to and covers all operations and functions of FP Markets’.

All third parties (including clients, suppliers, sub-contractors, or agents) that have access to or use
personal information collected and held by FP Markets must abide by this Privacy Policy. FP Markets
makes this Policy available free of charge.

This Policy outlines FP Markets’ obligations to manage and protect personal information. FP Markets is
bound by the Australian Privacy Principles (‘APPs’) and the Privacy Act 1988 (‘Privacy Act’), and where
applicable, the EU General Data Protection Regulation (GDPR). This Policy also outlines FP Market’s
practices, procedures and systems that ensure compliance with the Privacy Act and the APPs, and where
applicable, the GDPR.

Where the GDPR applies to your personal information, we will be the responsible controller for any
personal information you provide to us in connection with your relationship with us.

## In this Privacy Policy:

- ‘Credit information’ is personal information (other than sensitive information) that relates to an
individual’s credit history or credit worthiness, and is further defined in the Privacy Act;
- ‘Disclosing’ information means providing information to persons outside FP Markets;
- ‘Individual’ means any persons whose personal information we collect, use or disclose;
- ‘Personal information’ means information or an opinion relating to an individual, which can be used
to identify that individual;
- ‘Privacy Officer’ means the contact person within FP Markets for questions or complaints regarding
FP Markets’ handling of personal information;
- ‘Sensitive information’ is personal information that includes information relating to a person’s
racial or ethnic origin, political opinions, religion, trade union or other professional or trade
association membership, sexual preferences and criminal record, and also includes health
information; and
- ‘Use’ of information means use of information within FP Markets.

## 2\. What kind of personal information do we collect and hold?

We collect and hold the following kinds of personal information about individuals:

- name;
- address;
- contact details;
- date of birth;
- employment details;
- bank account details;
- trading history;
- identification information (such as passport, utility bills or drivers’ licences) required to be
collected and verified in accordance with the Anti-Money Laundering and Counter Terrorism Financing
Act 2006;
- credit information (if expressly authorised by the individual); and
- any other information that is relevant to the services that we provide.

## 3\. How we collect personal information

We generally collect personal information directly from the individual. For example, when an individual
submits an account application form online, visits our website, calls us or sends us correspondence we
will collect personal information. Sometimes we may collect personal information about the individual
from a third party. When we are provided with personal information from a third party, we will take
reasonable steps to ensure that the individual is or has been made aware of the matters set out in this
Privacy Policy. We may also collect credit information about an individual from credit reporting bodies
to assist us in assessing an individual’s application to open an account.

FP Markets will not collect sensitive information unless the individual has consented or an exemption
under the APPs applies. These exceptions include if the collection is required or authorised by law or
is necessary to take appropriate action in relation to suspected unlawful activity or serious
misconduct.

If the personal information we request is not provided by an individual, we may not be able to provide
the individual with the benefit of our services, or meet their needs appropriately.

FP Markets does not give individuals the option of dealing with them anonymously, or under a pseudonym,
as FP Markets is required to identify all trading clients under the Anti-Money Laundering and Counter
Terrorism Financing Act 2006. In addition, it is impracticable for FP Markets to deal with individuals
who have no identified themselves or us a pseudonym.

Where your personal information is being collected under the GDPR, FP Markets will also take reasonable
steps to make you aware of:

- whether we are required to collect your personal information under a contractual relationship or to
comply with our legal or regulatory obligations, or if we are collecting your personal information
based on your consent and your right to withdraw your consent at any time; your data subject rights
under the GDPR (please see section “Access to Personal Information” below);
- your right to lodge a complaint with the relevant data protection supervisory authority; and
- if we intend to use automated decision making, including profiling to process your personal
information, and a description of the automated decision making process and consequences.

## 4\. Unsolicited personal information

FP Markets may receive unsolicited personal information about individuals. FP Markets’ employees are
required to notify the Privacy Officer of all unsolicited personal information received by them. We
destroy all unsolicited personal information, unless the personal information is relevant to FP Markets’
purposes for collecting personal information.

## 5\. About whom do we collect personal information?

The personal information we may collect and hold includes (but is not limited to) personal information
about the following individuals:

- clients;
- potential clients;
- introducing brokers, affiliates and money managers;
- service providers or suppliers;
- prospective employees, employees and contractors; and
- other third parties with whom we come into contact.

If necessary, we will also collect information about individuals such as:

- trustees;
- partners of legal partnerships;
- company directors and officeholders;
- agents nominated by the individual; and
- other third parties dealing with us on a ‘one-off’ basis.

## 6\. Why does FPM collect and hold personal information?

We may collect and hold the information about an individual for the following purposes:

- to consider and assess an individual’s application to open a trading account;
- assist FP Markets in establishing and managing the individual’s trading account;
- to notify individuals of margin calls;
- to provide an individual with information about our services, market trends or special offers;
- to protect our business and other clients from fraudulent or unlawful activity;
- to conduct our business and perform other management and administration tasks;
- to consider any concerns or complaints an individual may have;
- to manage any legal actions involving FP Markets;
- to comply with relevant laws, regulations and other legal obligations including the Corporations Act
2001 and the Anti-Money
- Laundering and Counter Terrorism Financing Act 2006; and
- to help us improve the products and services offered to our clients, and to enhance our overall
business.

## 7\. How might we use and disclose personal information?

FP Markets may use and disclose personal information for the primary purposes for which it is collected
(set out in section 6 above), for reasonably expected secondary purposes which are related to the
primary purpose and in other circumstances authorised by the Privacy Act.

FP Markets will use your personal information for any of the following purposes:

- planning, performing, managing and administering your (or a third party’s to whom you are related)
contractual business relationship with us, e.g. providing support services or providing you with
other services or things you may have requested;
- maintaining and protecting the security of our products, services and websites or other systems,
preventing and detecting security threats, fraud or other criminal or malicious activities;
- ensuring compliance with our legal and regulatory obligations. This may include sales record keeping
obligations for tax or other purposes and sending required notices or other disclosures, compliance
screening or recording obligations (e.g. under antitrust laws, export laws, trade sanction and
embargo laws or to prevent white-collar or money laundering crimes). In this context we may be
required to conduct automated checks of your contact data or other information you provide about
your identity against applicable sanctioned-party lists and to contact you to confirm your identity
in case of a potential match, to record interaction with you which may be relevant for antitrust
purposes and to report to or support investigations by competent supervisory, law enforcement or
other public authorities;
- solving disputes, enforcing our contractual agreements and to establish, exercise or defend legal
claims.
- where you have expressly given us your consent or otherwise legally permitted, we may process your
personal data also for the following purposes:
- communicating with you through the channels you have approved to keep you up to date on the latest
announcements, special offers and other information about FP Market’s products, technologies and
services (including marketing-related newsletters) as well as events and projects which we are
pursuing.

Sensitive information will be used and disclosed only for the purpose for which it was provided or a
directly related secondary purpose, unless the individual agrees otherwise, or permitted by law.

We engage other people to perform services for us, which may involve that person handling personal
information we hold. In these situations, we prohibit that person from using personal information about
the individual except for the specific purpose for which we supply it. We prohibit that person from
using the individual’s information for the purposes of direct marketing their products or services.

FP Markets will attempt to destroy or de-identify sensitive information wherever possible. We also
undertake to take reasonable steps to destroy or de-identify all personal information about an
individual when it is no longer needed.

## 8\. To whom might we disclose this personal information?

We may disclose personal information to:

- a related entity of FP Markets;
- an agent, contractor or service provider we engage to carry out our functions and activities, such
as our lawyers, accountants, debt collectors or marketing agencies;
- organisations involved in a transfer or sale of all or part of our assets or business;
- organisations involved in managing payments, including payment merchants and other financial
institutions such as banks;
- regulatory bodies, government agencies, law enforcement bodies and courts;
- liquidity providers;
- trade repositories;
- the individual’s introducing broker, co-account holder or other authorised agent; and
- anyone else to whom the individual authorises us to disclose it or is required by law.

Where we are processing your personal information under the GDPR, we will process your personal
information to the parties listed above, and the purposes for use listed above because:

- it is necessary for the performance of a contract with you or in order to take steps at your request
prior to entering into such a contract;
- it is necessary for our or a third party’s legitimate interests, always provided that such interests
are not overridden by your interests or fundamental rights and freedoms. Our “legitimate interests”
include our commercial interests in operating our business in a professional, sustainable manner, in
accordance with all relevant legal and regulatory requirements (and bearing in mind our global
presence);
- it is necessary to protect your or another person’s vital interests;
- it is necessary for the establishment, exercise or defence of legal claims (for example, to protect
and defend our rights or property, and/or the rights or property of our clients);
- for our compliance with our legal obligations; and
- where we have obtained your specific or, where necessary, explicit consent to do so. We will in each
case inform you about the processing of your data and your related rights prior to obtaining your
consent.

The legal bases for processing of your personal information are set forth in Article 6 of the GDPR.

As a general principle, you will provide us with your personal data entirely voluntarily; there are
generally no detrimental effects on you if you choose not to consent or to provide personal data.
However, there are circumstances in which FP Markets cannot take action without certain of your personal
data, for example because this personal data is required to process your orders, provide you with access
to a web offering or newsletter or to carry out a legally required compliance screening. In these cases,
it will unfortunately not be possible for FP Markets to provide you with what you request without the
relevant personal data.

## 9\. Sending information overseas

We are likely to disclose personal information to an individual’s introducing broker, who may be located
outside Australia. It is impracticable to specify the countries in which these introducing brokers may
be located, as this depends on the introducing broker the individual chooses to use. If an individual is
unsure of the location of their introducing broker, they should contact their introducing broker or FP
Markets for further information. We also use cloud data storage providers, and the servers which store
individuals’ personal information are located in the United States of America. FP Markets may disclose
personal information to other overseas recipients in the future, and the countries in which such
recipients are likely to be located will be specified in this Privacy Policy (unless it is impracticable
to do so).

We will not send personal information to recipients outside of Australia unless:

- we have taken reasonable steps to ensure that the recipient does not breach the Act, the APPs and
the Credit Reporting Privacy Code;
- the recipient is subject to an information privacy scheme similar to the Privacy Act; or
- the individual has consented to the disclosure.

## 10\. Management of personal information

FP Markets recognises how important the security of personal information is to our clients. We will at
all times seek to ensure that the personal information we collect and hold is protected from inference,
misuse or loss, unauthorised access, modification or disclosure. FP Markets’ employees must respect the
confidentiality of the personal information we collect. We hold all of your personal information in
secure computer storage facilities and in paper-based files. In relation to our computer storage
facilities, we apply the following guidelines:

- passwords are routinely checked;
- we change employees’ access capabilities when they are assigned to a new position;
- employees have restricted access to certain sections of the system;
- the system automatically logs and reviews all external unauthorised access attempts;
- the system automatically limits the amount of personal information appearing on any one screen;
- unauthorised employees are barred from updating and editing personal information;
- all personal computers which contain personal information are secured, physically and
electronically;
- data is encrypted during transmission over external networks; and
- print reporting of data containing personal information is limited.

We will hold your personal information as long as required to provide you with the products or services,
products or information you have requested and to execute and administer your business relationship with
us. We are also required to keep certain information (e.g. relating to business or tax relevant
transactions) for certain retention periods under applicable law. Your personal information will be
promptly deleted when it is no longer required for these purposes.

## 11\. Direct Marketing

We may use third party service providers to assist us to promote our products and services to
individuals. FP Markets does not use personal information for the purposes of direct marketing unless:


- the personal information does not include sensitive information; and
- the individual would reasonably expect us to use or disclose the information for the purpose of
direct marketing; and we provide a simple way of opting out of direct marketing; and
- the individual has not requested to opt out of receiving direct marketing from us.

If the individual would not reasonably expect us to use or disclose the information for the purpose of
direct marketing, we may only use or disclose that information for direct marketing if the individual
has consented to the use or disclosure of the information for direct marketing or it is impracticable to
obtain that consent.

In relation to sensitive information, FP Markets may only use or disclose sensitive information about an
individual for the purpose of direct marketing if the individual has consented to the use or disclosure
of the information for that purpose. Individuals have the right to request to opt out of direct
marketing and we must give effect to the request within a reasonable period of time.

Individuals may also request that FP Markets provides them with the source of their information. If such
a request is made, FP Markets must notify the individual of the source of the information free of charge
within a reasonable period of time.

If your personal information is being processed under the GDPR, where your permission is required for any
marketing-related communication, we will only provide you with such information if you have opted in.
You may opt out at any time if you do not want to receive any further marketing-related types of
communication from us.

## 12\. Identifiers

We will not use identifiers assigned by the Australian Government, such as a tax file number, Medicare
number or provider number, for our own file recording purposes, unless one of the exemptions in the
Privacy Act applies. FP Markets endeavours to avoid data-matching.

## 13\. How do we keep personal information accurate and up to date?

FP Markets is committed to ensuring that the personal information it collects, holds, uses and discloses
is relevant, accurate, complete and up-to-date. We encourage individuals to contact us to update any
personal information we hold about them. If we correct information that has previously been disclosed to
another entity, we will notify the other entity within a reasonable period of the correction. Where we
are satisfied information is inaccurate, we will take reasonable steps to correct the information within
30 days, unless the individual agrees otherwise. We do not charge individuals for correcting the
information.

## 14\. Access to personal information

Subject to the exceptions set out in the Privacy Act, individuals may gain access to the personal
information that we hold about them by contacting the FP Markets’ Privacy Officer. We will provide
access within 30 days of the individual’s request. If we refuse to provide the information, we will
provide reasons for the refusal. An individual’s request for access to his or her personal information
will be dealt with by allowing the individual to look at his or her personal information at the offices
of FP Markets, or by providing copies of the information requested. We will require identity
verification and specification of the information required. An administrative fee for search and
photocopying costs may be charged for providing access.

**Our Cookie Policy**

Once a client visits our web site www.fpmarkets.com, campaign and advertising cookies will be placed on a
client’s device so that we can track the client, measure advertising outcome along with recording client
interest. Our marketing and advertising partners including Google, Marketo, Hotjar, Taboola and more
enable us to record client interest on products, client tracking and conversions. Cookies used by us and
our partners do not collect personal information such as name, email, address or phone number. Clients
can disable cookies from their browser however we encourage them to keep cookies enabled for a better
site experience and to receive targeted materials from us.

**European Union**

If you are located in the EU a resident of the European Union for the purpose of GDPR (General Data
Protection Regulations, regulation 2016/679 of the European Parliament), then in addition to the above
the following will apply to you.

If your personal information is being processed under the GDPR, where your permission is required for any
marketing-related communication, we will only provide you with such information if you have consented to
us sending you such communications. You can unsubscribe from receiving these communications at any time.


In addition to your rights above you may:

- update or rectify any of the personal data we hold about you
- withdraw your consent to FPM to use your personal information for marketing purposes, we will delete
your personal information to the extent permitted by Australian & EU Law, certain information
must be kept on file where we are legally required to do so, such as such as for AML/CTF
regulations.
- request that FPM provides you with a copy of your personal data in a digital format.

You have the right to complain to the relevant supervisory authority in your country. For example, if you
are in the UK, you may contact the Information Commissioner’s Office via their website ( [www.ico.org.uk](https://www.ico.org.uk)).

Our contact for the purpose of GDPR is set out below:

To: Group Data Protection Officer

[\[email protected\]](/cdn-cgi/l/email-protection)

109 Griva Digeni Street, 2nd Floor, Aigeo Court, Limassol, 3101, Cyprus

## 15\. Updates to this policy

This Policy will be reviewed from time to time to take account of new laws and technology, and changes to
our operations and the business environment.

## 16\. Responsibilities

It is the responsibility of management to inform employees and other relevant third parties about the FP
Markets’ Privacy Policy, including any changes to the Privacy Policy. It is the responsibility of all
employees and other relevant parties to ensure that they understand and comply with this Privacy Policy.


## 17\. Privacy training

All new employees are provided with timely and appropriate access to FP Markets’ Privacy Policy. All
employees are provided with opportunities to attend privacy training, which covers FP Markets’
obligations under the Act and the APPs.

## 18\. Non-compliance and disciplinary actions

Privacy breaches must be reported to management by employees and relevant third parties. Ignorance of the
FP Markets’ Privacy Policy will not be an acceptable excuse for non-compliance. Employees or other
relevant third parties that do not comply with FP Markets’ Privacy Policy may be subject to disciplinary
action.

## 19\. Contractual arrangements with third parties

FP Markets must ensure that all contractual arrangements with third parties adequately address privacy
issues. FP Markets will make third parties aware of this Privacy Policy. Third parties will be required
to implement policies in relation to the management of an individual’s personal information in
accordance with the Privacy Act. These policies include:

- regulating the collection, use and disclosure of personal and sensitive information;
- de-identifying personal and sensitive information wherever possible;
- ensuring that personal and sensitive information is kept securely, with access to it only by
authorised employees or agents of the third parties; and
- ensuring that the personal and sensitive information is only disclosed to organisations which are
approved by FP Markets.

## 20\. Electronic Verification Terms and Conditions

FP Markets are required by the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 to verify
your identity before we can provide you with financial products and services. Electronic verification
allows us to verify your identity by using electronic tools and external data sources.

**Electronic verification process**

In order to verify your identity electronically, we will ask you for your details (such as your name,
address, date of birth) and details of your identification documents. This information will be passed on
to external organisations in order to electronically match your information with information on their
databases. These organisations will assess and advise us whether all or some of the information you
provided matches their records. We have an arrangement with Equifax Pty Ltd who completes electronic
verification on our behalf.

The external data sources used to verify your identity include:

- Credit information files held by Equifax Pty Ltd (this is only to confirm your identity and is not a
credit check)
- Publicly available information such as the electoral roll and white pages
- Information held by the official record holder via third party systems

It is an offence under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 to provide
false and misleading information about your identity.

**Parties we may share your personal information with**

We may share your personal information with the following external organisations for the purposes of
verifying your identity:

- Equifax Pty Ltd
- The official record holder via third party systems, such as Commonwealth and State government
departments

These organisations may use your personal information and personal information of other individuals, such
as names, addresses and dates of birth, for the purposes of preparing their assessments.

**Your agreement**

By agreeing to our terms and conditions you affirm that:

- The information you are providing is your personal information and you have authority to provide it
to us, and
- We may use and disclose your personal information for the purposes of electronic verification as
described above.

## 21\. Complaints handling

FP Markets has an internal dispute resolution process in place to resolve any complaints or concerns you
may have in relation to our handling of your personal information. Any complaints or concerns should be
directed to the Privacy Officer. You can contact the:

**Privacy Officer:**

by telephoning – 1300 376 233

- by writing to – Privacy Officer, First Prudential Markets Pty Ltd, Level 5, 10 Bridge Street, Sydney
NSW 2000
- by emailing [\[email protected\]](/cdn-cgi/l/email-protection)

FP Markets will endeavour to resolve your complaint immediately. If this is not possible we will aim to
resolve the problem within 21 days and provide you with our decision, and the reasons on which it is
based, in writing.

If you are dissatisfied with the outcome, you have the right to lodge a complaint with the Office of the
Australian Information Commissioner. You can contact the Office of the Australian Information
Commissioner:

- by telephoning – 1300 363 992
- by writing to – Director of Complaints, Office of the Australian Information Commissioner, GPO Box
5218, SYDNEY NSW 2001
- by emailing – [\[email protected\]](/cdn-cgi/l/email-protection)

You have the right to complain to the relevant supervisory authority in your country. For example, if you
are in the UK, you may contact the Information Commissioner’s Office via their website (www.ico.org.uk).


## 22\. Data Breach Reporting

Subject to the Privacy Act 1988 FP Markets is required to comply with the Notifiable Data Breaches (NDB)
scheme, and where the GDPR is applicable, the data breach notification provisions in the GDPR. NDB
applies to TFN recipients of which FP Markets would be considered.

Should any staff member become aware of any possible data breach where confidential data such as TFN’s
may have been
accessed without the known consent of FPM then this must be immediately reported to the Compliance
Manager.

The Compliance Manager, in conjunction with Senior Management, will investigate the matter and if
necessary obtain legal
advice. Should it be considered that serious harm could arise from the breach then appropriate will be
made in accordance with the Act.

Start Trading

in Minutes

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By supplying your email you agree to FP Markets [privacy policy](/privacy-policy/) and receive future marketing materials from FP Markets. You can unsubscribe at any time.


* * *

[Trustpilot](https://uk.trustpilot.com/review/fpmarkets.com)

##### Quick Start & Resources

- [Open An Account](https://portal.fpmarkets.com/register)
- [Try a Demo](https://portal.fpmarkets.com/demo/register)
- [Client Portal](https://portal.fpmarkets.com/login)
- [Iress Login](iress-login/)
- [WebTrader Login](webtrader-login/)
- [Traders Hub Blog](education/)
- [Trading Knowledge](https://www.fpmarkets.com/blog/)
- [Education](education/)

##### Markets

- [What is Forex Trading?](forex-trading/)
- [What is CFD Trading?](what-is-cfd-trading/)
- [What You Can Trade](what-you-can-trade-with-fp-markets/)
- [Forex](forex/)
- [Shares](share-cfds/)
- [Metals](metals/)
- [Commodities](commodities/)
- [Indices](indices/)
- [Derivatives](derivatives-trading/)
- [Futures](futures-trading/)
- [Bonds](bonds/)
- [ETFs](etf-trading-with-fp-markets/)

##### Tools & Platforms

- [Metatrader 4 (MT4)](platforms/mt4/)
- [Metatrader 5 (MT5)](platforms/mt5/)
- [cTrader](platforms/ctrader/)
- [TradingView\
New](platforms/tradingview/)
- [Mobile Trading App](mobile-trading-app/)
- [Iress](iress/)
- [Mottai](platforms/mottai/)
- [WebTrader](platforms/mt4-and-mt5-for-webtrader/)
- [VPS](virtual-private-server/)
- [Autochartist](autochartist/)
- [Myfxbook](myfxbook/)
- [MAM/PAMM](tools/mam-pamm/)
- [Traders Toolbox](tools/traders-toolbox/)
- [Social Trading](social-trading/)

##### Trading Info

- [Iress Account Types](iress-account-types/)
- [MT4/5 Account Types](account-types/forex-account-types/)
- [Pro Account](professional-account/)
- [Deposit Funds](funding/)
- [Withdraw Funds](funding/withdraw-funds/)
- [Margin Table](margin-table/)
- [Forex Spreads](forex-spreads/)
- [Forex Swap Rates](swap-rates/)
- [Leverage](leverage/)
- [MT4/5 Fees & Charges](mt4-5-fees-charges/)
- [cTrader Fees & Charges](ctrader-fees-and-charges/)
- [Iress Fees & Charges](fees-charges/)
- [Trading Hours](trading-hours/)

##### About Us

- [Why FP Markets?](why-fp-markets/)
- [About FP Markets?](about-fp-markets/)
- [ECN Pricing](ecn-pricing/)
- [DMA Pricing](what-is-dma-pricing/)
- [Partner with FP Markets](fp-markets-partners/)
- [FAQ](education/faq/)
- [Company News](https://www.fpmarkets.com/blog/)
- [Corporate Social Responsibility](corporate-social-responsibility/)
- [Careers](careers/)
- [Contact Us](contact-us/)

##### Regulation & Licence

- [Legal Documents](legal-documents/)
- [Dispute Resolution](dispute-resolutions/)
- [Group](fp-markets-group/)
- [Regulation](regulation/)

![fp markets footer logo](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAQAAAC1HAwCAAAAC0lEQVR42mNkYAAAAAYAAjCB0C8AAAAASUVORK5CYII=)

- Call us: [+61 2 8252 6800](tel:+61282526800)
- Email: [\[email protected\]](/cdn-cgi/l/email-protection#becdcbceced1cccafed8ced3dfccd5dbcacd90ddd1d3)
- Social media:

[![](/assets/templates/v3/assets/img/x_twitter.svg)](https://twitter.com/FP_markets/)

ASICInternational

- [Sitemap](sitemap/)
- © FP Markets



![Certified](/wp-content/uploads/FP_Markets_2023_Certification_Badge.png)

DISCLAIMER: This material on this website is intended for illustrative purposes and general information only.
It does not constitute financial advice nor does it take into account your investment objectives, financial situation or particular needs. Commission, interest, platform fees, dividends, variation margin and other fees and charges may apply to financial products or services available from FP Markets.
The information in this website has been prepared without taking into account your personal objectives, financial situation or needs.
You should consider the information in light of your objectives, financial situation and needs before making any decision about whether to acquire or dispose of any financial product. Contracts for Difference (CFDs) are derivatives and can be risky;
When trading CFDs you do not own or have any rights to the CFDs underlying assets.


FP Markets recommends that you seek independent advice from an appropriately qualified person before deciding to invest in or dispose of a derivative.
A Product Disclosure Statement for each of the financial products, as well as our [TMD](assets/pdfs/Target-Market-Determination-TMD.pdf) (Target Market Determination), are available from FP Markets and can be obtained either from this website or on request from our offices and should be considered before entering into transactions with us.
FP Markets is a group of companies which include First Prudential Markets Pty Ltd (ABN 16 112 600 281, AFS Licence No. 286354), a company authorised and regulated by the Australian Securities and Investments Commission (ASIC),
Registered Address: Level 5, 10 Bridge Street, Sydney, NSW, 2000, Australia and First Prudential Markets Ltd (registration number HE 372179),
a company authorised and regulated by the Cyprus Securities and Exchange Commission (CySEC Licence number 371/18, Registered Address: Griva Digeni, 109, Aigeo Court, 2nd floor, 3101, Limassol, Cyprus.
FP Markets does not accept applications from U.S, Japan or New Zealand residents or residents from any other country or jurisdiction where such distribution or use would be contrary to those local laws or regulations.


Winner of ‘Best Global Forex Value Broker’ at the Global Forex Awards 2019 & 2020

\\*\\* Data acquired from our server shows our EURUSD spread to be 0.0 pips on average 63.56% of the time from 01-12-2022 to 31-12-2022 (available for our RAW Spread trading accounts only).

^ For MT4/5 only. Terms and conditions apply

\\* The median order execution time between the trade being received, processed and confirmed as executed by us is 29 milliseconds. As observed from our bridge provider between 01-12-2022 to 31-12-2022. FP Markets was rated by Investment Trends as the Best for Quality of Trade Execution 2019

\\*\\* Terms and conditions apply.

^^ Sat & Sun 08:00am to 16:00pm (GMT+2)

[Quick Start & Resources](#collapseExample)

- [Open An Account](https://portal.fpmarkets.com/register)
- [Try a Demo](https://portal.fpmarkets.com/demo/register)
- [Client Portal](https://portal.fpmarkets.com/login)
- [Iress Login](iress-login/)
- [WebTrader Login](webtrader-login/)
- [Traders Hub Blog](education/)
- [Trading Knowledge](https://www.fpmarkets.com/blog/)
- [Education](education/)

[Markets](#collapseExample2)

- [What is Forex Trading?](forex-trading/)
- [What is CFD Trading?](what-is-cfd-trading/)
- [What you can trade](what-you-can-trade-with-fp-markets/)
- [Forex](forex/)
- [Shares](share-cfds/)
- [Metals](metals/)
- [Commodities](commodities/)
- [Indices](indices/)
- [Derivatives](derivatives-trading/)
- [Futures](futures-trading/)
- [Bonds](bonds/)
- [ETFs](etf-trading-with-fp-markets/)

[Tools & Platforms](#collapseExample3)

- [MetaTrader 4 (MT4)](platforms/mt4/)
- [MetaTrader 5 (MT5)](platforms/mt5/)
- [cTrader](platforms/ctrader/)
- [TradingView New](platforms/tradingview/)
- [Mobile Trading App](mobile-trading-app/)
- [Iress](iress/)
- [Mottai](platforms/mottai/)
- [WebTrader](platforms/mt4-and-mt5-for-webtrader/)
- [VPS](virtual-private-server/)
- [Autochartist](autochartist/)
- [Myfxbook](myfxbook/)
- [MAM/PAMM](tools/mam-pamm/)
- [Traders Toolbox](tools/traders-toolbox/)
- [Social Trading](social-trading/)

[Trading Info](#collapseExample4)

- [Iress Account Types](iress-account-types/)
- [MT4/5 Account Types](account-types/forex-account-types/)
- [FP Markets Pro Account](professional-account/)
- [Deposit Funds](funding/)
- [Withdraw Funds](funding/withdraw-funds/)
- [Margin Table](margin-table/)
- [Forex Spreads](forex-spreads/)
- [Forex Swap Rates](swap-rates/)
- [Leverage](leverage/)
- [MT4/5 Fees & Charges](mt4-5-fees-charges/)
- [cTrader Fees & Charges](ctrader-fees-and-charges/)
- [Iress Fees & Charges](fees-charges/)
- [Trading Hours](trading-hours/)

[About Us](#collapseExample5)

- [Why FP Markets?](why-fp-markets/)
- [About FP Markets](about-fp-markets/)
- [ECN Pricing](ecn-pricing/)
- [DMA Pricing](what-is-dma-pricing/)
- [Partner with FP Markets](partners-program/)
- [FAQ](education/faq/)
- [Company News](https://www.fpmarkets.com/blog/)
- [Corporate Social Responsibility](corporate-social-responsibility/)
- [Careers](careers/)
- [Contact Us](contact-us/)

[Regulation & Licence](#collapseExample6)

- [Legal Documents](legal-documents/)
- [Dispute Resolution](dispute-resolutions/)
- [Group](fp-markets-group/)
- [Regulation](regulation/)

![menu-seperator](assets/templates/v3/assets/img/fmenu-seperator.jpg)

![fp markets footer logo](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAQAAAC1HAwCAAAAC0lEQVR42mNkYAAAAAYAAjCB0C8AAAAASUVORK5CYII=)

Call us:

[+61 2 8252 6800](tel:+61282526800)

Email:

[\[email protected\]](/cdn-cgi/l/email-protection#0e7d7b7e7e617c7a4e687e636f7c656b7a7d206d6163)

Social media:

[![](/assets/templates/v3/assets/img/x_twitter.svg)](https://twitter.com/FP_markets)

- [Sitemap](sitemap/)
- © FP Markets



![Certified](/wp-content/uploads/FP_Markets_2023_Certification_Badge.png)

\\* Winner of ‘Best Global Forex Value Broker’ at the Global Forex Awards 2019 & 2020

\\*\\* Data acquired from our server shows our EURUSD spread to be 0.0 pips on average 63.56% of the time from 01-12-2022 to 31-12-2022 (available for our RAW Spread trading accounts only).

^ For MT4/5 only. Terms and conditions apply

\\* The median order execution time between the trade being received, processed and confirmed as executed by us is 29 milliseconds. As observed from our bridge provider between 01-12-2022 to 31-12-2022. FP Markets was rated by Investment Trends as the Best for Quality of Trade Execution 2019

\\*\\* Terms and conditions apply.

^^ Sat & Sun 08:00am to 16:00pm (GMT+2)

DISCLAIMER: This material on this website is intended for illustrative purposes and general information only.
It does not constitute financial advice nor does it take into account your investment objectives, financial situation or particular needs. Commission, interest, platform fees, dividends, variation margin and other fees and charges may apply to financial products or services available from FP Markets.
The information in this website has been prepared without taking into account your personal objectives, financial situation or needs.
You should consider the information in light of your objectives, financial situation and needs before making any decision about whether to acquire or dispose of any financial product. Contracts for Difference (CFDs) are derivatives and can be risky;
When trading CFDs you do not own or have any rights to the CFDs underlying assets.


FP Markets recommends that you seek independent advice from an appropriately qualified person before deciding to invest in or dispose of a derivative.
A Product Disclosure Statement for each of the financial products, as well as our [TMD](assets/pdfs/Target-Market-Determination-TMD.pdf) (Target Market Determination), are available from FP Markets and can be obtained either from this website or on request from our offices and should be considered before entering into transactions with us.
FP Markets is a group of companies which include First Prudential Markets Pty Ltd (ABN 16 112 600 281, AFS Licence No. 286354), a company authorised and regulated by the Australian Securities and Investments Commission (ASIC),
Registered Address: Level 5, 10 Bridge Street, Sydney, NSW, 2000, Australia and First Prudential Markets Ltd (registration number HE 372179),
a company authorised and regulated by the Cyprus Securities and Exchange Commission (CySEC Licence number 371/18, Registered Address: Griva Digeni, 109, Aigeo Court, 2nd floor, 3101, Limassol, Cyprus.
FP Markets does not accept applications from U.S, Japan or New Zealand residents or residents from any other country or jurisdiction where such distribution or use would be contrary to those local laws or regulations.




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### Thank you for visiting FP Markets

The website www.fpmarkets.com is operated by **First Prudential Markets PTY Ltd** an entity that is not established in the EU or regulated by an EU National Competent Authority. The entity falls outside the EU regulatory framework i.e. [MiFID II](https://www.esma.europa.eu/policy-rules/mifid-ii-and-mifir) and there is no provision for an Investor Compensation Scheme. [Read T & Cs](/legal-documents/)

**Please confirm**, that the decision was made independently at your own exclusive initiative and that no solicitation or recommendation has been made by FP Markets or any other entity within the group.

CONFIRM

(proceed to fpmarkets.com)

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