First-Time Home Buyer Tips: A Guide - Rocket Mortgage
13 Tips For Buying A House As A First-Time Home Buyer · 5. Save For A Down Payment · 6. Don't Forget Closing Costs · 7. List Your Needs, ...
JDPower.com/Awards
Rocket Mortgage has won more awards than any other brand in the J.D. Power U.S. Mortgage Servicer Satisfaction Studies between 2002 – 2024. Visit <anchor>JDPower.com/Awards</anchor> for more information.
What is a J.D. Power Award
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## Top Level Automotive

- [Automotive](/business/automotive)  - Capabilities    - Column      - [Benchmarks, Insights & Awards](/business/automotive-benchmarks-insights-awards)        - [Product Quality](/business/automotive-benchmarks-insights-awards)
        - [Vehicle Components](/business/automotive-benchmarks-insights-awards)
        - [Electrification](/business/e-vision)
        - [Retail & Customer Experience](/business/automotive-benchmarks-insights-awards)
        - [Cross-Industry Customer Satisfaction](/business/automotive-benchmarks-insights-awards)
      - [Analytics](/business/data-and-analytics)        - [Market Performance & Consumer Behavior](/business/pin-automotive-products)
        - [Auto Financing Optimization](/business/pin-automotive-products)
        - [Configuration Analysis](/business/helix)
        - [Valuation Services](https://www.jdpowervalues.com/)
        - [ALG Automotive Insights & Outlooks](https://www.jdpowervalues.com/alg-automotive-insights-outlook)
        - [Incentives Planning Optimization](/business/vantage)
        - [Vehicle Build Specifications](/business/epianalytics-automotive-intelligence)
        - [Textual Business Intelligence](/business/epianalytics-business-intelligence)
        - [Speech-To-Text Analytics](/business/epianalytics-voice-text)
    - Column      - [Data, Software & Technology](/business/data-software-technology)        - [Build and Quote](/business/build-and-quote)
        - [ChromeData Lender Desk](/business/chromedata-automotive-digital-retailing-api)
        - [ChromeData VIN Descriptions](/business/chromedata-vin-descriptions)
        - [Darwin Marketplace](/business/darwin-marketplace)
        - [Vehicle Comparison & Configurations](/business/config-compare)
        - [Vehicle Specifications & Description Services](/business/vehicle-specifications-description-services)
        - [Dealer Inventory Image Solutions](/business/dealer-inventory-image-solutions)
        - [Media Library & Reviews](/business/automotive-digital-showroom)
        - [Custom Software Solutions](/business/professional-services)
        - [Inventory Management](/business/chromedata-automotive-inventory-management-software)
        - [Insurance Risk Analysis](/business/studyprice-vin-specific-insurance-risk-analysis)
        - [Vehicle Pricing](/business/autoplanner)
        - [Specialized Data Sets](/business/feature-exchange-vin-backed-parts-ordering)
        - [eCommerce Solutions](/business/parts-accessories)
        - [EpiAnalytics AI Solutions](/business/epianalytics)
        - [Darwin F&I Solutions](https://darwinautomotive.com/)
        - [EV Solutions by ZappyRide](https://www.zappyride.com/zr-ev-data-products)
      - [Digital](/business/automotive-digital-marketing)        - [OEM Digital Program Management](/business/smartdigital-automotive-digital-retailing-solutions)
        - [SmartLeads Third-Party Leads Program](/business/smartleads)
        - [Retail Video Marketing](/business/automotive-video-marketing)
        - [Darwin Digital Retailing](https://darwinautomotive.com/digital-retailing/)
    - Column      - [Advisory](/business/automotive-consulting)        - [Quality System Development & Management](/business/automotive-consulting)
        - [Contenting Optimization for Profitability & Sales Performance](/business/automotive-consulting)
        - [Technology Development & Implementation](/business/automotive-consulting)
        - [Production Process & Quality Improvements](/business/automotive-consulting)
        - [Dealership Research, Certification & Training](/business/automotive-dealership-research-certification-and-training)
      - [Product Demos and Data Updates](/business/autodata-product-demos)        - [Product Demos](/business/autodata-product-demos)
        - [Data Updates](/business/autodata-support)
        - [Autodata Solutions Support](/business/autodata-support)
  - Solutions    - Column      - Product Planning        - [Plan Product Activity](/business/pin-automotive-products)
        - [Build, Order & Price to Turn](/business/helix)
        - [Optimize Vehicle Content](/business/automotive-consulting)
        - [Review Advanced Technologies](/business/automotive-consulting)
        - [Analyze & Understand the Vehicle Market](/business/autoplanner)
        - [Access Build Data at the 17-Digit VIN](/business/epianalytics-automotive-intelligence)
      - Customer Experience        - [Measure New Vehicle Owner Experience](/business/automotive-benchmarks-insights-awards)
        - [Increase Online Shopping Engagement](/business/automotive-benchmarks-insights-awards)
        - [Analyze EV Owner Experience](/business/automotive-benchmarks-insights-awards)
        - [Deliver a Better Retail Experience](/business/automotive-benchmarks-insights-awards)
        - [Elevate Dealer Retail Experience](/business/automotive-dealership-research-certification-and-training)
      - Manufacturing & Engineering        - [Optimize Product Development Process](/business/automotive-consulting)
        - [Redefine Manufacturing Process](/business/automotive-consulting)
    - Column      - Marketing        - [Benchmark CPO & non-CPO Used Vehicle Sales](/business/pin-automotive-products)
        - [Manage Your Digital Retail](/business/smartdigital-automotive-digital-retailing-solutions)
        - [Market Your Dealership with Video](/business/automotive-video-marketing)
        - [Provide the Best Payment Options](/business/chromedata-automotive-digital-retailing-api)
        - [Simplify Virtual Car Shopping](/business/config-compare)
        - [Access Accurate Vehicle Data](/business/features-price-specs)
        - [Identify & Describe Vehicles](/business/chromedata-vin-descriptions)
        - [Equip Your Virtual Showroom](/business/automotive-digital-showroom)
        - [Upsell Vehicle Parts & Accessories](/business/parts-accessories)
        - [Empower Shoppers with Precise Descriptions](/business/chromedata-automotive-inventory-management-software)
        - [Place Accurate Parts Orders](/business/feature-exchange-vin-backed-parts-ordering)
        - [Offer Competitive Insurance Quotes](/business/studyprice-vin-specific-insurance-risk-analysis)
        - [Activate Free-Form, Unstructured Textual Data](/business/epianalytics-business-intelligence)
    - Column      - Sales Operations        - [Access Real Time Transaction Data](/business/pin-automotive-products)
        - [Optimize Auto Financing Offerings](/business/pin-automotive-products)
        - [Improve Incentive Effectiveness and Efficiency](/business/pin-automotive-products)
        - [Understand Loyalty & Conquest Behavior](/business/pin-automotive-products)
        - [Assess Competitiveness of In-Market Offers](/business/pin-automotive-products)
        - [Optimize Incentive Planning & Future Price Performance](/business/pin-automotive-products)
        - [Know What A Vehicle Is Really Worth](https://b2b.nada.com/)
        - [Access Accurate & Reliable Residual Value Forecasts](https://b2b.nada.com/alg-automotive-insights-outlook)
        - [Customize & Manage Your Fleet](/business/fleet-spec-ordering)
        - [Build & Price Vehicles](/business/vehicle-spec-ordering)
        - [Prepare Order-Accurate Sales Proposals](/business/carbook-pro)
        - [Design Custom OEM Software Solutions](/business/professional-services)
        - [Automate Call Monitoring and Scoring](/business/epianalytics-voice-text)
      - [Product Demos](/business/autodata-product-demos)        - [Put Our Products To The Test](/business/autodata-product-demos)

## Top Level Financial Services

- [Financial Services](/business/financial-services-market-research)  - Capabilities    - Column      - [Banking](/business/banking-research-data-and-analytics)        - [Digital Banking Studies Platform](/business/digital-banking-and-credit-card-studies-platform)
        - [Direct Banking Study](/business/financial-services/us-direct-banking-satisfaction-study)
        - [Financial Health and Advice Program](/business/financial-health-and-advice-satisfaction-study)
        - [Financial Protection Satisfaction Study](/business/financial-protection-satisfaction-study)
        - [National Bank Study](/business/financial-services/national-bank-satisfaction-study)
        - [Affluent Client Trends Report](/business/affluent-client-trends-report-act)
        - [Retail Banking Study](/business/retail-banking-study-1)
        - [Credit Union Study](/business/us-credit-union-satisfaction-study)
        - [Small Business Banking Study](/business/financial-services/us-small-business-banking-satisfaction-study)
      - [Wealth](/business/wealth-management-research-data-and-analytics)        - [Financial Advisor Study](/business/financial-services/us-financial-advisor-satisfaction-study)
        - [Full-Service Investor Study](/business/wealth-management-platform)
        - [Retirement Plan Digital Experience Study](/business/financial-services/us-retirement-plan-digital-experience-study)
        - [Advisor Online Experience](/business/advisor-online-experience-study)
        - [Affluent Client Trends Report](/business/affluent-client-trends-report-act)
        - [Self-Directed Investor Study](/business/wealth-management/self-directed-investor-satisfaction-study)
        - [Wealth Management Digital Experience](/business/financial-services/us-wealth-management-mobile-app-satisfaction-study)
    - Column      - [Payments](/business/payments-research-data-and-analytics)        - [Buy Now Pay Later Satisfaction Study](/business/buy-now-pay-later-satisfaction-study)
        - [Consumer Point of Sale (POS) Choice Study](/business/consumer-point-sale-pos-choice-study)
        - [Credit Card Study](/business/financial-services/us-credit-card-satisfaction-study)
        - [Debit Card Study](/business/debit-card-satisfaction-study)
        - [Digital Credit Card Studies](/business/financial-services/us-digital-banking-and-credit-card-studies-platform)
        - [Digital Wallet Study](/business/digital-wallet-satisfaction-study)
        - [Merchant Services Study](/business/financial-services/us-merchant-services-satisfaction-study)
        - [P2P Study](/business/peer-peer-p2p-transfers-satisfaction-study)
        - [Small Business Credit Card Study](/business/financial-services/small-business-credit-card-study)
      - [Lending](/business/lending-research-data-and-analytics)        - [Auto Financial Digital Experience Study](/business/us-automotive-finance-digital-experience-study)
        - [Consumer Financing Study](/business/financial-services/us-consumer-financing-satisfaction-study)
        - [Consumer Lending Study](/business/financial-services/us-consumer-lending-satisfaction-study)
        - [Dealer Financing Study](/business/financial-services/us-dealer-financing-satisfaction-study)
        - [Mortgage Origination Study](/business/financial-services/us-mortgage-origination-satisfaction-study)
        - [Mortgage Servicer Study](/business/financial-services/us-mortgage-servicer-satisfaction-study)
    - Column      - More Solutions        - [Action Planning Workshop](/business/action-planning-workshop)
        - [Analysis Access](https://www.jdpower.com/business/analyst-access)
        - [Customer Experience Management](https://www.jdpower.com/business/customer-service-solutions)
        - [Deep Dive Research Program](/business/deep-dive-research-program)
        - [Financial Health Certification](https://www.jdpower.com/business/financial-health-support-certification-platform)
        - [Financial Services Insights](https://www.jdpower.com/business/financial-services-insights)
        - [Pulse CX](https://www.jdpower.com/business/pulse-cx)
        - [Join Mailing List](https://hub.jdpower.com/fs-insights-list-opt-in)
        - [Contact Our Experts](https://hub.jdpower.com/us-fs-website-inquiry-form-webpage)
  - [Solutions](/)    - Column      - Banking        - [Analyze Usage Of Banks' Digital Channels](/business/financial-services/us-digital-banking-and-credit-card-studies-platform)
        - [Optimize Advisory & Account Opening Initiatives](/business/financial-services/jd-power-financial-health-and-advice)
        - [Evaluate Satisfaction With Primary Banks](/business/financial-services/us-retail-banking-satisfaction-study)
        - [Explore Satisfaction With Primary, Branchless Banks](/business/financial-services/us-direct-banking-satisfaction-study)
        - [Measure Satisfaction With National Banks](/business/financial-services/national-bank-satisfaction-study)
        - [Measure Small Business Owners’ Satisfaction With Banks](/business/financial-services/us-small-business-banking-satisfaction-study)
      - [Wealth](/business/wealth-management-research-data-and-analytics)        - [Explores Drivers Of Investor Satisfaction](/business/financial-services/us-full-service-investor-satisfaction-study)
        - [Improve Personal Brokerage Clients' Mobile App Experiences](/business/financial-services/us-wealth-management-mobile-app-satisfaction-study)
        - [Improve Satisfaction With Self-Directed Investment Platforms](/business/financial-services/us-self-directed-investor-satisfaction-study)
        - [Know What Matters To Independent & Employee Advisors](/business/financial-services/us-financial-advisor-satisfaction-study)
        - [Understand Advisors' Digital Needs & Expectations](/business/advisor-online-experience-study)
        - [Understand Retirement Account Investor Needs](/business/financial-services/us-retirement-plan-digital-experience-study)
    - Column      - Lending        - [Drive Automotive Lease & Brand Retention](/business/financial-services/us-end-lease-satisfaction-study)
        - [Evaluate Consumer Loan Shopping & Experience](/business/financial-services/us-consumer-lending-satisfaction-study)
        - [Improve Automotive Financing Process](/business/financial-services/us-consumer-financing-satisfaction-study)
        - [Improve Dealer Satisfaction With Lenders](/business/financial-services/us-dealer-financing-satisfaction-study "business/financial-services/us-dealer-financing-satisfaction-study")
        - [Measure Mortgage Process Satisfaction](/business/mortgage-servicer-satisfaction-study)
        - [Understand Drivers of Lender Choice](/business/mortgage-origination-satisfaction-study)
      - Payments        - [Analyze Usage Of Issuers' Digital Channels](/business/financial-services/us-digital-banking-and-credit-card-studies-platform)
        - [Improve Small Business Satisfaction With Card Payment Processors](/business/merchant-services-satisfaction-study)
        - [Pinpoint What Matters Most To Cardholders](/business/financial-services/us-credit-card-satisfaction-study)
        - [Understand Small Business Cardholder Needs](/business/financial-services/small-business-credit-card-study)

## Top Level Insurance

- [Insurance](/business/insurance)  - Capabilities    - Column      - [P&C Benchmarking Research Analytics](/business/insurance-benchmarks-custom-research)        - [Auto Claims Study](/business/insurance/auto-claims-satisfaction-study)
        - [Auto Insurance Study](/business/insurance/auto-insurance-study)
        - [Claims Digital Experience Study](/business/insurance/us-insurance-claims-digital-experience-study)
        - [Home Insurance Study](/business/insurance/home-insurance-study)
        - [Independent Agent Satisfaction Study](/business/insurance/independent-agent-satisfaction-study)
        - [Insurance Brand Assessment Study](/business/insurance-brand-assessment-study)
        - [Insurance Digital Experience Study](/business/insurance/insurance-digital-experience-study)
        - [Insurance Shopping Study](/business/insurance/insurance-shopping-study)
        - [Property Claims Study](/business/insurance/us-property-claims-satisfaction-study)
        - [Small Commercial Insurance Study](/business/insurance/small-commercial-insurance-study)
    - Column      - [Life Insurance Benchmarking Research Analytics](/business/life-insurance-benchmarking-research-analytics)        - [Life Insurance Study](/business/insurance/individual-life-insurance-study)
        - [Annuity Study](/business/insurance/annuity-study)
      - [Customer Engagement Programs](/business/insurance-customer-experience-improvement)        - [Customer Service Advisory](/business/customer-service-solutions)
        - [Customer Experience Management](/business/digital-customer-experience)
        - [PulseCX](/business/pulse-cx "Leader in the Voice of the Customer Research")
    - Column      - Risk Analytics        - [StudyPRICE](/business/studyprice-vin-specific-insurance-risk-analysis)
      - [Data](/business/insurance-data-analytics)        - [Intelligent Match](/business/intelligent-match)
        - [Loyalty Indicator and Shopping Trends (LIST)](/business/loyalty-indicator-shopping-trends-list)
      - Expertise & Implementation        - [Advisory](/node/23336)

## Header Menu

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  - [Data Updates](http://update.chromedata.com/update/index.do)
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Menu

[![Home](/themes/custom/themekit/logo.svg)](/business)

## Top Level Automotive

- [Automotive](/business/automotive)  - Close Submenu [Capabilities](#menu-automotive-capabilities) [Solutions](#menu-automotive-solutions)
  - Capabilities    - Column      - [Benchmarks, Insights & Awards](/business/automotive-benchmarks-insights-awards)        - [Product Quality](/business/automotive-benchmarks-insights-awards)
        - [Vehicle Components](/business/automotive-benchmarks-insights-awards)
        - [Electrification](/business/e-vision)
        - [Retail & Customer Experience](/business/automotive-benchmarks-insights-awards)
        - [Cross-Industry Customer Satisfaction](/business/automotive-benchmarks-insights-awards)
      - [Analytics](/business/data-and-analytics)        - [Market Performance & Consumer Behavior](/business/pin-automotive-products)
        - [Auto Financing Optimization](/business/pin-automotive-products)
        - [Configuration Analysis](/business/helix)
        - [Valuation Services](https://www.jdpowervalues.com/)
        - [ALG Automotive Insights & Outlooks](https://www.jdpowervalues.com/alg-automotive-insights-outlook)
        - [Incentives Planning Optimization](/business/vantage)
        - [Vehicle Build Specifications](/business/epianalytics-automotive-intelligence)
        - [Textual Business Intelligence](/business/epianalytics-business-intelligence)
        - [Speech-To-Text Analytics](/business/epianalytics-voice-text)
    - Column      - [Data, Software & Technology](/business/data-software-technology)        - [Build and Quote](/business/build-and-quote)
        - [ChromeData Lender Desk](/business/chromedata-automotive-digital-retailing-api)
        - [ChromeData VIN Descriptions](/business/chromedata-vin-descriptions)
        - [Darwin Marketplace](/business/darwin-marketplace)
        - [Vehicle Comparison & Configurations](/business/config-compare)
        - [Vehicle Specifications & Description Services](/business/vehicle-specifications-description-services)
        - [Dealer Inventory Image Solutions](/business/dealer-inventory-image-solutions)
        - [Media Library & Reviews](/business/automotive-digital-showroom)
        - [Custom Software Solutions](/business/professional-services)
        - [Inventory Management](/business/chromedata-automotive-inventory-management-software)
        - [Insurance Risk Analysis](/business/studyprice-vin-specific-insurance-risk-analysis)
        - [Vehicle Pricing](/business/autoplanner)
        - [Specialized Data Sets](/business/feature-exchange-vin-backed-parts-ordering)
        - [eCommerce Solutions](/business/parts-accessories)
        - [EpiAnalytics AI Solutions](/business/epianalytics)
        - [Darwin F&I Solutions](https://darwinautomotive.com/)
        - [EV Solutions by ZappyRide](https://www.zappyride.com/zr-ev-data-products)
      - [Digital](/business/automotive-digital-marketing)        - [OEM Digital Program Management](/business/smartdigital-automotive-digital-retailing-solutions)
        - [SmartLeads Third-Party Leads Program](/business/smartleads)
        - [Retail Video Marketing](/business/automotive-video-marketing)
        - [Darwin Digital Retailing](https://darwinautomotive.com/digital-retailing/)
    - Column      - [Advisory](/business/automotive-consulting)        - [Quality System Development & Management](/business/automotive-consulting)
        - [Contenting Optimization for Profitability & Sales Performance](/business/automotive-consulting)
        - [Technology Development & Implementation](/business/automotive-consulting)
        - [Production Process & Quality Improvements](/business/automotive-consulting)
        - [Dealership Research, Certification & Training](/business/automotive-dealership-research-certification-and-training)
      - [Product Demos and Data Updates](/business/autodata-product-demos)        - [Product Demos](/business/autodata-product-demos)
        - [Data Updates](/business/autodata-support)
        - [Autodata Solutions Support](/business/autodata-support)
  - Solutions    - Column      - Product Planning        - [Plan Product Activity](/business/pin-automotive-products)
        - [Build, Order & Price to Turn](/business/helix)
        - [Optimize Vehicle Content](/business/automotive-consulting)
        - [Review Advanced Technologies](/business/automotive-consulting)
        - [Analyze & Understand the Vehicle Market](/business/autoplanner)
        - [Access Build Data at the 17-Digit VIN](/business/epianalytics-automotive-intelligence)
      - Customer Experience        - [Measure New Vehicle Owner Experience](/business/automotive-benchmarks-insights-awards)
        - [Increase Online Shopping Engagement](/business/automotive-benchmarks-insights-awards)
        - [Analyze EV Owner Experience](/business/automotive-benchmarks-insights-awards)
        - [Deliver a Better Retail Experience](/business/automotive-benchmarks-insights-awards)
        - [Elevate Dealer Retail Experience](/business/automotive-dealership-research-certification-and-training)
      - Manufacturing & Engineering        - [Optimize Product Development Process](/business/automotive-consulting)
        - [Redefine Manufacturing Process](/business/automotive-consulting)
    - Column      - Marketing        - [Benchmark CPO & non-CPO Used Vehicle Sales](/business/pin-automotive-products)
        - [Manage Your Digital Retail](/business/smartdigital-automotive-digital-retailing-solutions)
        - [Market Your Dealership with Video](/business/automotive-video-marketing)
        - [Provide the Best Payment Options](/business/chromedata-automotive-digital-retailing-api)
        - [Simplify Virtual Car Shopping](/business/config-compare)
        - [Access Accurate Vehicle Data](/business/features-price-specs)
        - [Identify & Describe Vehicles](/business/chromedata-vin-descriptions)
        - [Equip Your Virtual Showroom](/business/automotive-digital-showroom)
        - [Upsell Vehicle Parts & Accessories](/business/parts-accessories)
        - [Empower Shoppers with Precise Descriptions](/business/chromedata-automotive-inventory-management-software)
        - [Place Accurate Parts Orders](/business/feature-exchange-vin-backed-parts-ordering)
        - [Offer Competitive Insurance Quotes](/business/studyprice-vin-specific-insurance-risk-analysis)
        - [Activate Free-Form, Unstructured Textual Data](/business/epianalytics-business-intelligence)
    - Column      - Sales Operations        - [Access Real Time Transaction Data](/business/pin-automotive-products)
        - [Optimize Auto Financing Offerings](/business/pin-automotive-products)
        - [Improve Incentive Effectiveness and Efficiency](/business/pin-automotive-products)
        - [Understand Loyalty & Conquest Behavior](/business/pin-automotive-products)
        - [Assess Competitiveness of In-Market Offers](/business/pin-automotive-products)
        - [Optimize Incentive Planning & Future Price Performance](/business/pin-automotive-products)
        - [Know What A Vehicle Is Really Worth](https://b2b.nada.com/)
        - [Access Accurate & Reliable Residual Value Forecasts](https://b2b.nada.com/alg-automotive-insights-outlook)
        - [Customize & Manage Your Fleet](/business/fleet-spec-ordering)
        - [Build & Price Vehicles](/business/vehicle-spec-ordering)
        - [Prepare Order-Accurate Sales Proposals](/business/carbook-pro)
        - [Design Custom OEM Software Solutions](/business/professional-services)
        - [Automate Call Monitoring and Scoring](/business/epianalytics-voice-text)
      - [Product Demos](/business/autodata-product-demos)        - [Put Our Products To The Test](/business/autodata-product-demos)

## Top Level Financial Services

- [Financial Services](/business/financial-services-market-research)  - Close Submenu [Capabilities](#menu-services-capabilities) [Solutions](#menu-services-solutions)
  - Capabilities    - Column      - [Banking](/business/banking-research-data-and-analytics)        - [Digital Banking Studies Platform](/business/digital-banking-and-credit-card-studies-platform)
        - [Direct Banking Study](/business/financial-services/us-direct-banking-satisfaction-study)
        - [Financial Health and Advice Program](/business/financial-health-and-advice-satisfaction-study)
        - [Financial Protection Satisfaction Study](/business/financial-protection-satisfaction-study)
        - [National Bank Study](/business/financial-services/national-bank-satisfaction-study)
        - [Affluent Client Trends Report](/business/affluent-client-trends-report-act)
        - [Retail Banking Study](/business/retail-banking-study-1)
        - [Credit Union Study](/business/us-credit-union-satisfaction-study)
        - [Small Business Banking Study](/business/financial-services/us-small-business-banking-satisfaction-study)
      - [Wealth](/business/wealth-management-research-data-and-analytics)        - [Financial Advisor Study](/business/financial-services/us-financial-advisor-satisfaction-study)
        - [Full-Service Investor Study](/business/wealth-management-platform)
        - [Retirement Plan Digital Experience Study](/business/financial-services/us-retirement-plan-digital-experience-study)
        - [Advisor Online Experience](/business/advisor-online-experience-study)
        - [Affluent Client Trends Report](/business/affluent-client-trends-report-act)
        - [Self-Directed Investor Study](/business/wealth-management/self-directed-investor-satisfaction-study)
        - [Wealth Management Digital Experience](/business/financial-services/us-wealth-management-mobile-app-satisfaction-study)
    - Column      - [Payments](/business/payments-research-data-and-analytics)        - [Buy Now Pay Later Satisfaction Study](/business/buy-now-pay-later-satisfaction-study)
        - [Consumer Point of Sale (POS) Choice Study](/business/consumer-point-sale-pos-choice-study)
        - [Credit Card Study](/business/financial-services/us-credit-card-satisfaction-study)
        - [Debit Card Study](/business/debit-card-satisfaction-study)
        - [Digital Credit Card Studies](/business/financial-services/us-digital-banking-and-credit-card-studies-platform)
        - [Digital Wallet Study](/business/digital-wallet-satisfaction-study)
        - [Merchant Services Study](/business/financial-services/us-merchant-services-satisfaction-study)
        - [P2P Study](/business/peer-peer-p2p-transfers-satisfaction-study)
        - [Small Business Credit Card Study](/business/financial-services/small-business-credit-card-study)
      - [Lending](/business/lending-research-data-and-analytics)        - [Auto Financial Digital Experience Study](/business/us-automotive-finance-digital-experience-study)
        - [Consumer Financing Study](/business/financial-services/us-consumer-financing-satisfaction-study)
        - [Consumer Lending Study](/business/financial-services/us-consumer-lending-satisfaction-study)
        - [Dealer Financing Study](/business/financial-services/us-dealer-financing-satisfaction-study)
        - [Mortgage Origination Study](/business/financial-services/us-mortgage-origination-satisfaction-study)
        - [Mortgage Servicer Study](/business/financial-services/us-mortgage-servicer-satisfaction-study)
    - Column      - More Solutions        - [Action Planning Workshop](/business/action-planning-workshop)
        - [Analysis Access](https://www.jdpower.com/business/analyst-access)
        - [Customer Experience Management](https://www.jdpower.com/business/customer-service-solutions)
        - [Deep Dive Research Program](/business/deep-dive-research-program)
        - [Financial Health Certification](https://www.jdpower.com/business/financial-health-support-certification-platform)
        - [Financial Services Insights](https://www.jdpower.com/business/financial-services-insights)
        - [Pulse CX](https://www.jdpower.com/business/pulse-cx)
        - [Join Mailing List](https://hub.jdpower.com/fs-insights-list-opt-in)
        - [Contact Our Experts](https://hub.jdpower.com/us-fs-website-inquiry-form-webpage)
  - [Solutions](/)    - Column      - Banking        - [Analyze Usage Of Banks' Digital Channels](/business/financial-services/us-digital-banking-and-credit-card-studies-platform)
        - [Optimize Advisory & Account Opening Initiatives](/business/financial-services/jd-power-financial-health-and-advice)
        - [Evaluate Satisfaction With Primary Banks](/business/financial-services/us-retail-banking-satisfaction-study)
        - [Explore Satisfaction With Primary, Branchless Banks](/business/financial-services/us-direct-banking-satisfaction-study)
        - [Measure Satisfaction With National Banks](/business/financial-services/national-bank-satisfaction-study)
        - [Measure Small Business Owners’ Satisfaction With Banks](/business/financial-services/us-small-business-banking-satisfaction-study)
      - [Wealth](/business/wealth-management-research-data-and-analytics)        - [Explores Drivers Of Investor Satisfaction](/business/financial-services/us-full-service-investor-satisfaction-study)
        - [Improve Personal Brokerage Clients' Mobile App Experiences](/business/financial-services/us-wealth-management-mobile-app-satisfaction-study)
        - [Improve Satisfaction With Self-Directed Investment Platforms](/business/financial-services/us-self-directed-investor-satisfaction-study)
        - [Know What Matters To Independent & Employee Advisors](/business/financial-services/us-financial-advisor-satisfaction-study)
        - [Understand Advisors' Digital Needs & Expectations](/business/advisor-online-experience-study)
        - [Understand Retirement Account Investor Needs](/business/financial-services/us-retirement-plan-digital-experience-study)
    - Column      - Lending        - [Drive Automotive Lease & Brand Retention](/business/financial-services/us-end-lease-satisfaction-study)
        - [Evaluate Consumer Loan Shopping & Experience](/business/financial-services/us-consumer-lending-satisfaction-study)
        - [Improve Automotive Financing Process](/business/financial-services/us-consumer-financing-satisfaction-study)
        - [Improve Dealer Satisfaction With Lenders](/business/financial-services/us-dealer-financing-satisfaction-study "business/financial-services/us-dealer-financing-satisfaction-study")
        - [Measure Mortgage Process Satisfaction](/business/mortgage-servicer-satisfaction-study)
        - [Understand Drivers of Lender Choice](/business/mortgage-origination-satisfaction-study)
      - Payments        - [Analyze Usage Of Issuers' Digital Channels](/business/financial-services/us-digital-banking-and-credit-card-studies-platform)
        - [Improve Small Business Satisfaction With Card Payment Processors](/business/merchant-services-satisfaction-study)
        - [Pinpoint What Matters Most To Cardholders](/business/financial-services/us-credit-card-satisfaction-study)
        - [Understand Small Business Cardholder Needs](/business/financial-services/small-business-credit-card-study)

## Top Level Insurance

- [Insurance](/business/insurance)  - Close Submenu [Capabilities](#menu-insurance-capabilities)
  - Capabilities    - Column      - [P&C Benchmarking Research Analytics](/business/insurance-benchmarks-custom-research)        - [Auto Claims Study](/business/insurance/auto-claims-satisfaction-study)
        - [Auto Insurance Study](/business/insurance/auto-insurance-study)
        - [Claims Digital Experience Study](/business/insurance/us-insurance-claims-digital-experience-study)
        - [Home Insurance Study](/business/insurance/home-insurance-study)
        - [Independent Agent Satisfaction Study](/business/insurance/independent-agent-satisfaction-study)
        - [Insurance Brand Assessment Study](/business/insurance-brand-assessment-study)
        - [Insurance Digital Experience Study](/business/insurance/insurance-digital-experience-study)
        - [Insurance Shopping Study](/business/insurance/insurance-shopping-study)
        - [Property Claims Study](/business/insurance/us-property-claims-satisfaction-study)
        - [Small Commercial Insurance Study](/business/insurance/small-commercial-insurance-study)
    - Column      - [Life Insurance Benchmarking Research Analytics](/business/life-insurance-benchmarking-research-analytics)        - [Life Insurance Study](/business/insurance/individual-life-insurance-study)
        - [Annuity Study](/business/insurance/annuity-study)
      - [Customer Engagement Programs](/business/insurance-customer-experience-improvement)        - [Customer Service Advisory](/business/customer-service-solutions)
        - [Customer Experience Management](/business/digital-customer-experience)
        - [PulseCX](/business/pulse-cx "Leader in the Voice of the Customer Research")
    - Column      - Risk Analytics        - [StudyPRICE](/business/studyprice-vin-specific-insurance-risk-analysis)
      - [Data](/business/insurance-data-analytics)        - [Intelligent Match](/business/intelligent-match)
        - [Loyalty Indicator and Shopping Trends (LIST)](/business/loyalty-indicator-shopping-trends-list)
      - Expertise & Implementation        - [Advisory](/node/23336)

## Header Menu

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## J.D. Power Syndicated Benchmark Awards

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J.D. Power rankings are your guide to finding which products or services ranked highest in J.D. Power Consumer Studies. All rankings are based on the opinions of a sample of consumers from a variety of industries who have used or owned the product or service being rated. Click on an industry below and select a study below to view the press release, study details and rankings.

## **What is a J.D. Power Award?**

J.D. Power Awards provide highest performing companies within our benchmarking studies the chance to let consumers know that they put their customers first. As the trusted symbol of the Voice of the Customer, our awards help companies increase consumer consideration and ensure that highest performing brands stand out in the crowd.

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## **How do companies receive approval to use J.D. Power awards? (How are J.D. Power awards given?)**

J.D. Power has strict guidelines for advertising claims, and every advertising claim related to a study is reviewed prior to publication to ensure accuracy. Only highest-ranked performers in pre-defined categories are allowed to license the use of J.D. Power awards in advertising. Results are based on measures of customer satisfaction and quality by consumers that are proprietary to J.D. Power. Awards and performance ranking are based on numerical scores, and not necessarily on statistical significance. Our experience indicates that even when small differences occur in the scores of those being measured, these small perceived differences help drive competition in the marketplace, thereby improving product and service quality and driving increases in overall customer satisfaction.

## **Select an industry below to read available press releases:**

[Automotive](#automotive) \| [Financial Services](#financial-services) \| [Healthcare](#healthcare) \| [Home](#home) \| [Insurance](#insurance) \| [Retail](#retail)

[Senior Living](#senior-living) \| [Telecom, Media & Technology](#telecom-media-technology) \| [Travel & Hospitality](#travel-hospitality) \| [Utilities](#utilities)

### Automotive

[U.S. Manufacturer Website Evaluation Study - Winter](/node/32661)

[U.S. Manufacturer Website Evaluation Study - Summer](/business/press-releases/2024-us-manufacturer-website-evaluation-study-summer)

[U.S. Aftermarket Service Index (ASI) Study](/business/press-releases/2024-us-aftermarket-service-index-asi-study)

[U.S. Automotive Brand Loyalty Study](/business/press-releases/2023-us-automotive-brand-loyalty-study)

[U.S. Customer Service Index (CSI) Study](/business/press-releases/2024-us-customer-service-index-csi-study)

[U.S. Sales Satisfaction Index (SSI) Study](/business/press-releases/2023-us-sales-satisfaction-index-ssi-study)

[U.S. Auto Performance, Execution and Layout (APEAL) Study](/business/press-releases/2024-us-automotive-performance-execution-and-layout-apeal-study)

[U.S. Initial Quality Study (IQS)](/business/press-releases/2024-us-initial-quality-study-iqs)

[U.S. OE Tire Customer Satisfaction Study](/business/press-releases/2024-us-original-equipment-tire-customer-satisfaction-study)

[U.S. Tech Experience Index (TXI) Study](/business/press-releases/2024-us-tech-experience-index-txi-study)

[U.S. Vehicle Dependability Study (VDS)](/business/press-releases/2024-us-vehicle-dependability-study-vds)

[U.S. Multimedia Quality and Satisfaction Study](/business/press-releases/2024-us-multimedia-quality-and-satisfaction-study)

[U.S. Seat Quality and Satisfaction Study](/business/press-releases/2024-us-seat-quality-and-satisfaction-study)

[U.S. Electric Vehicle Experience (EVX) Ownership Study](/business/press-releases/2024-us-electric-vehicle-experience-evx-ownership-study)

[U.S. Electric Vehicle Experience (EVX) Home Charging Study](/business/press-releases/2024-us-electric-vehicle-experience-evx-home-charging-study)

[U.S. Electric Vehicle Experience (EVX) Public Charging Study](/business/press-releases/2024-us-electric-vehicle-experience-evx-public-charging-study)

[U.S. Electric Vehicle Consideration (EVC) Study](/business/press-releases/2024-us-electric-vehicle-consideration-evc-study)

[U.S. OEM EV App Report](/business/press-releases/2024-us-oem-ev-app-report)

[J.D. Power U.S. ALG Residual Value Awards](/business/press-releases/2024-us-alg-residual-value-awards)

[J.D. Power Canada ALG Residual Value Awards](/business/press-releases/2023-canada-alg-residual-value-awards)

[U.S. OEM ICE App Report](/business/press-releases/2023-us-oem-ice-app-report)

### Financial Services

[U.S. Retail Banking Advice Satisfaction Study](/business/press-releases/2024-us-retail-banking-advice-satisfaction-study)

[U.S. Digital Banking and Credit Card Studies Platform](/business/press-releases/2024-us-banking-and-credit-card-mobile-app-satisfaction-studies)

[U.S. Credit Card Satisfaction Study](/business/press-releases/2024-us-credit-card-satisfaction-study)

[U.S. Direct Banking Satisfaction Study](/business/press-releases/2024-us-direct-banking-satisfaction-study)

[U.S. Merchant Services Satisfaction Study](/business/press-releases/2024-us-merchant-services-satisfaction-study)

[U.S. National Banking Satisfaction Study](/business/press-releases/2023-us-national-banking-satisfaction-study)

[U.S. Retail Banking Satisfaction Study](/business/press-releases/2023-us-retail-banking-satisfaction-study)

[U.S. Small Business Banking Study](/business/press-releases/2023-us-small-business-banking-satisfaction-study)

[U.S. Small Business Credit Card Study](/business/press-releases/2023-us-small-business-credit-card-satisfaction-study)

[U.S. Advisor Online Experience Study](/business/press-releases/2023-us-advisor-online-experience-study)

[U.S. Financial Advisor Satisfaction Study](/business/press-releases/2024-us-financial-advisor-satisfaction-study)

[U.S. Full-Service Investor Satisfaction Study](/business/press-releases/2024-us-full-service-investor-satisfaction-study)

[U.S. Retirement Plan Digital Experience Study](/business/press-releases/2024-us-retirement-plan-digital-experience-study)

[U.S. Self-Directed Investor Satisfaction Study](/business/press-releases/2024-us-self-directed-investor-satisfaction-study)

[U.S. Wealth Management Digital Experience Study](/business/press-releases/2023-us-wealth-management-digital-experience-study)

[U.S. Consumer Lending Satisfaction Study](/business/press-releases/2024-us-consumer-lending-satisfaction-study)

[U.S. Mortgage Origination Satisfaction Study](/business/press-releases/2023-us-mortgage-origination-satisfaction-study)

[U.S. Mortgage Servicer Satisfaction Study](/business/press-releases/2024-us-mortgage-servicer-satisfaction-study)

[U.S. Consumer Financing Satisfaction Study](/business/press-releases/2023-us-consumer-financing-satisfaction-study)

[U.S. Dealer Financing Satisfaction Study](/business/press-releases/2024-us-dealer-financing-satisfaction-study)

[U.S. Consumer POS Payment Program](/business/press-releases/2023-us-consumer-pos-payment-program)

[U.S. Auto Finance Digital Experience Study](/business/press-releases/2023-us-automotive-finance-digital-experience-study)

[U.S. Buy Now Pay Later Satisfaction Study](/business/press-releases/2024-us-buy-now-pay-later-satisfaction-study)

[Canada Digital Banking and Credit Card Studies Platform](/business/press-releases/2024-canada-banking-and-credit-card-mobile-app-studies)

[Canada Dealer Financing Satisfaction Study](/business/press-releases/2024-canada-dealer-financing-satisfaction-study)

[Canada Full-Service Investor Satisfaction Study](/business/press-releases/2024-canada-full-service-investor-satisfaction-study)

[Canada Retail Banking Advice Satisfaction Study](/business/press-releases/2024-canada-retail-banking-advice-satisfaction-study)

[Canada Retail Banking Satisfaction Study](/business/press-releases/2023-canada-retail-banking-satisfaction-study)

[Canada Self-Directed Investor Satisfaction Study](/business/press-releases/2024-canada-self-directed-investor-satisfaction-study)

[Canada Credit Card Satisfaction Study](/business/press-releases/2023-canada-credit-card-satisfaction-study)

[Canada Wealth Management Digital Experience Study](/business/press-releases/2023-canada-wealth-management-digital-experience-study)

### Healthcare

[U.S. Commercial Member Health Plan Study](/business/press-releases/2024-us-commercial-member-health-plan-study)

[U.S. Medicare Advantage Study](/business/press-releases/2024-us-medicare-advantage-study)

[U.S. Pharmacy Study](/node/38186)

[U.S. Telehealth Satisfaction Study](/business/press-releases/2023-us-telehealth-satisfaction-study)

[U.S. Hospital Patient Satisfaction Study](/business/press-releases/2023-us-hospital-patient-satisfaction-study)

### Home

[Appliance Satisfaction Study](/business/press-releases/2024-us-appliance-satisfaction-study)

[Home Improvement Retailer Satisfaction Study](/business/press-releases/2024-us-home-improvement-retailer-satisfaction-study)

[Home Security Satisfaction Study](/business/press-releases/2023-us-home-security-satisfaction-study)

[Paint Satisfaction Study](/business/press-releases/2024-us-paint-satisfaction-study)

[Windows and Patio Doors Satisfaction Study](/business/press-releases/2023-us-windows-and-patio-doors-satisfaction-study)

### Insurance

[U.S. Auto Claims Satisfaction Study](/business/press-releases/2023-us-auto-claims-satisfaction-study)

[U.S. Auto Insurance Study](/business/press-releases/2024-us-auto-insurance-study)

[U.S. Home Insurance Study](/business/press-releases/2023-us-home-insurance-study)

[U.S. Independent Agent Satisfaction Study](/business/press-releases/2023-us-independent-agent-satisfaction-study)

[U.S. Individual Annuity Study](/business/press-releases/2023-us-individual-life-insurance-annuity-studies)

[U.S. Claims Digital Experience Study](/business/press-releases/2023-us-claims-digital-experience-study)

[U.S. Insurance Digital Experience Study](/business/press-releases/2024-us-insurance-digital-experience-study)

[U.S. Insurance Shopping Study](/business/press-releases/2024-us-insurance-shopping-study)

[U.S. Property Claims Satisfaction Study](/business/press-releases/2024-us-property-claims-satisfaction-study)

[U.S. Small Commercial Insurance Study](/business/press-releases/2024-us-small-commercial-insurance-study)

[U.S. Life Insurance Study](/business/press-releases/2023-us-individual-life-insurance-annuity-studies)

[U.S. Healthcare Digital Experience Study](/business/press-releases/2024-us-healthcare-digital-experience-study)

### Retail

[Mattress Satisfaction Study](/business/press-releases/2023-us-mattress-satisfaction-study)

### Senior Living

[U.S. Senior Living Study](/business/press-releases/2023-us-senior-living-satisfaction-study)

### Telecom, Media & Technology

[U.S. Wireless Customer Care Performance Vol.1](/business/press-releases/2024-us-wireless-customer-care-study-volume-1)

[U.S. Wireless Customer Care Performance Vol.2](/business/press-releases/2024-us-wireless-customer-care-study-volume-2)

[U.S. Wireless Network Quality Performance Vol.1](/business/press-releases/2024-us-wireless-network-quality-performance-study-volume-1)

[U.S. Wireless Network Quality Performance Vol.2](/business/press-releases/2024-us-wireless-network-quality-performance-study-volume-2)

[U.S. Wireless Retail Experience Performance Vol.1](/business/press-releases/2024-us-wireless-retail-experience-study-volume-1)

[U.S. Wireless Retail Experience Performance Vol.2](/business/press-releases/2024-us-wireless-retail-experience-study-volume-2)

[U.S. Business Wireless Customer Satisfaction Study](/business/press-releases/2023-us-business-wireless-satisfaction-study)

[U.S. Business Internet Satisfaction Study](/business/press-releases/2024-us-business-internet-satisfaction-study)

[U.S. Residential Internet Service Provider Satisfaction Study](/business/press-releases/2023-us-residential-internet-service-provider-satisfaction-study)

[U.S. Television Service Provider Satisfaction Study](/business/press-releases/2023-us-television-service-provider-satisfaction-study)

### Travel & Hospitality

[North America Airline Satisfaction Study](/business/press-releases/2024-north-america-airline-satisfaction-study)

[North America Airport Satisfaction Study](/business/press-releases/2024-north-america-airline-satisfaction-study)

[North America Rental Car Satisfaction Study](/business/press-releases/2023-north-america-rental-car-satisfaction-study)

[North America Hotel Guest Satisfaction Index (NAGSI) Study](/business/press-releases/2024-north-america-hotel-guest-satisfaction-index-nagsi-study)

[Third-Party Hotel Management Guest Satisfaction Benchmark](/business/press-releases/2024-north-america-third-party-hotel-management-guest-satisfaction)

### Utilities

[Electric Utility Residential Customer Satisfaction Study](/business/press-releases/2023-electric-utility-residential-customer-satisfaction-study)

[Electric Utility Business Customer Satisfaction Study](/business/press-releases/2023-electric-utility-business-customer-satisfaction-study)

[Gas Utility Residential Customer Satisfaction Study](/business/press-releases/2023-gas-utility-residential-customer-satisfaction-study)

[Gas Utility Business Customer Satisfaction Study](/business/press-releases/2023-us-gas-utility-business-customer-satisfaction-study)

[Water Utility Residential Customer Satisfaction Study](/business/press-releases/2024-us-water-utility-residential-customer-satisfaction-study)

[Utility Digital Experience Study](/business/press-releases/2024-us-utility-digital-experience-study)

[Sustainability Index](/business/press-releases/2024-sustainability-index)

[Utility Brand Appeal Studies](/business/press-releases/2024-us-utility-brand-appeal-index-study)

### Certifications

[Certified Customer Service Program](/business/certified-customer-service-program)

[Certified Technology Service and Support Program](/business/certified-technical-support-services)

[Certified Assisted Technical Support Program](/business/certified-assisted-technical-support-program)

[Mobile App Platform Certification - Banking](/business/jd-power-mobile-app-platform-certification-banking)

[Mobile App Certification Program](/business/press-releases/jd-power-mobile-app-certification-program)

[Website Certification Program](/business/press-releases/jd-power-announces-website-certification-program)

[Certified Career Development Program](/business/press-releases/career-development-certification-announcement)

[Claims Certification Program](/business/claims-certification)

[Dealer of Excellence Program](/business/dealer-of-excellence)

[Financial Health Support Certification - U.S. and Canada](/business/financial-health-support-certification-banking-payments "Financial Health Support Certification (U.S. and Canada)")

[Financial Health Support Certification - Small Business Banking](https://www.jdpower.com/business/financial-health-support-certification-banking-payments)

[Sustainability Leader Certification](/business/sustainability-leader-certification-disclaimer)

[Dealer of Excellence Disclaimer - U.S.](/business/us-dealer-of-excellence-disclaimer)

[Dealer of Excellence Disclaimer - Canada](/business/canada-dealer-of-excellence-disclaimer)

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