Richard's eyes flickered towards Lacey, but he gave no indication that he recognized her.  Instead the discussion continued until, as the volume and anger increased, a manager came out of a back room.  The manager rather loudly, and publicly, berated Richard before pointing towards the back room and ordering him to 'wait in his office.'<br/><br/>Then, with a smile, he turned to the couple and began to discuss their problems.  He seemed rather friendly with the pair, and not at all interested in hurrying them so he could help the next in line.