Sipping my coffee, I smile to myself as I hear the conversation between Courtney and Jaclyn, as I lean against the door; my eyes closed so I can listen to the timbre and rhythm of both of them.<br/><br/>Hearing the chime of an IM appearing on my laptop, I walk over to it and glance at Courtney’s comments with a practiced eye. Nodding to myself in appreciation for her observations, I type a couple of points that I had caught in Jaclyn’s voice—for educational purposes—and press send, just as Courtney’s voice comes over the intercom to inform me of the arrival.<br/><strong><br/>“Thank you, Courtney,”</strong>I reply, scanning the room for what I needed.<strong>“Please give me two minutes, and then show her in.”</strong><br/><br/>The time would allow Jaclyn to have just started on the tea, and for me to add a couple of things to my desk.<br/><br/>Going to a cupboard at the back, I carefully prepared three small plates of cookies; one of oats, one of chocolate chip, and one of raisins, and placed them at equal distances on the desk, in front of the patient’s chair. Satisfied, I returned to my desk and drained my coffee, before placing the mug on the exact corner so it couldn’t be missed and waited.<br/>