The door opens, and in walks Jaclyn Rosendahl. While she still looks the same as I remember her, normal air of confidence that normally surrounds her, seems to have vanished. Instead of the woman in control, the woman who always knew what she wanted, and always spoke very directly and clearly, I get a couple of sentences full of "um's." She's clearly not herself. Well of course not silly! That's why she's here!<br/><br/>"Good morning Miss Rosendahl, very good to see you." *smile* I start, with a professional, yet friendly tone. While it's true I know Jaclyn, I also know how focused on details Miss Kat tends to be. "You are just a bit early. Have a seat and I'll get you checked in. Oh, and if you like, there's coffee and Lemon Balm tea on the little table over there if you like. This will only take me a minute."<br/><br/>I click around on my computer screen; logging not only that she's here, but also checking some boxes that describe my first impressions on how her demeanor is. That information is apparently helpful. Something about a patient's guard being down when they don't realize they're being examined. A few clicks later and I hit:<strong><span class="bbc_font" style="font-family: arial black;">SUBMIT.</span></strong>That information should now show up on Miss Kat's screen. I then page into her office:<br/><br/>"Miss Kat, your 9 o'clock is here."