Dammit!  I think we've painted ourselves into separate, GM-reliant corners!<br/><br/>Belinda has got 5 minutes left on her break, while Mariska is planning to start a break in 7 minutes, and Tserin is mid-conversation with Sam.  (Although Mariska is an<em>inbound</em>agent, and inbound often don't get to choose their break times... why yes, I<em>am</em>using this as a way of processing my experiences in the call center industry....)<br/><br/>Ahhh... there's nothing like a little bitching and moaning to loosen up the muse a little.  Now that I can see the problem a little more clearly, I can see how to fix it!