Marcus put on a softer voice as he heard the old lady, "Hello miss, my name is Marcus, me and Rachel became friends earlier today. She can't come to the phone right now but asked me to answer it for her", he said not wanting to alarm the woman. "I'm sure you're curious as to where your daughter is but she's had a fairly dramatic day, a lot of factors fall to that and she just needs a little time to gather herself", he said as he waited for the older woman to respond.