Standing in line takes forever plus a couple of hours.  Eventually, however, everybody ends up talking to one of the customer service agents.  With a few personal variations, the conversations are all very similar: they ask for your name, your reason for visiting the island, your astrological sign, your favorite color, and whether you are now or have ever been a member of the Fascist Party.  Then they give you a small ticket with a four digit number on it and politely suggest that you take a seat until your number is (ha-ha) up, at which time your Customs and Immigration case worker will see you.<br/><br/>Most of you have numbers in the 4000 range, so you could be waiting for a while.  Better go find a seat and wait, or maybe meet a few of your fellow travellers.