It actually makes me wonder if we send off all the defective shit to the States, because they make great furniture. Easy to handle, sturdy and simple to put together. As my friend who works in their central warehouse here in Sweden says; if people could just learn to handle their damned tools and follow instructions, we would have a much simpler job. Out of all their returns, only a very small fraction is because of missing parts, many more because of obvious "abuse", that is broken parts they try to push back as defective.