idx
int64 0
99
| Title
stringlengths 5
42
| Feedback
stringlengths 8
139
⌀ | Labels
stringclasses 6
values |
|---|---|---|---|
0 | Efficient Claims Process | The claim was resolved quickly and the process was straightforward. | Positive,Efficient |
1 | Delay in Claims Handling | I've been waiting for weeks to get my claim processed. It's very frustrating. | Negative,Delayed |
2 | Customer Support Excellence | The agent was very helpful and went above and beyond to assist with my claim. | Positive,Supportive |
3 | Miscommunication with Claims Department | The claims department kept changing the information I provided, which was very confusing. | Negative,Inconsistent |
4 | Satisfactory Resolution | The claim was resolved to my satisfaction, although the waiting period was long. | Neutral,FairResolution |
5 | Quick Claims Service | I was pleasantly surprised by how quickly my claim was processed. Highly recommend! | Positive,Efficient |
6 | Too Long to Wait | It's been over a month since I submitted my claim and I still haven't heard anything. Unacceptable delay! | Negative,Delayed |
7 | Highly Recommend | My experience with the insurance company was outstanding. The staff was incredibly supportive throughout the entire claims process. | Positive,Supportive |
8 | Inconsistent Claim Advice | The information provided at first was incorrect and had to be corrected multiple times. | Negative,Inconsistent |
9 | Decent Process | The claim was processed in a timely manner, but it lacked personal attention. | Neutral,FairResolution |
10 | Speedy Claim Approval | The insurance company approved my claim in a record time. Highly commendable service. | Positive,Efficient |
11 | Customer Feedback CSV Content (Continued): | null | null |
12 | Agent Goes Above and Beyond | The support team was fantastic. Not only did they solve my issue quickly, but they also offered additional assistance for future reference. | Positive,Supportive |
13 | Lack of Clear Communication | I received no response to my claim inquiry, and there's no clear timeline for resolution. | Negative,Inconsistent |
14 | Uniform Service Levels | Despite the long waiting time for my claim, the service remained consistent throughout the process. | Neutral,FairResolution |
15 | Smart Claims Portal | Using the new online claims portal saved me time and it's user-friendly. | Positive,Efficient |
16 | Lack of Progress | I filed my claim last month and it feels like it's been forgotten. No updates in weeks. | Negative,Delayed |
17 | Compliments to the Team | I want to express my appreciation for the professional and supportive service I received when filing my claim. | Positive,Supportive |
18 | Frustrating Claim Adjustments | The adjustments made to my claim were contradictory to what I was told initially. | Negative,Inconsistent |
19 | No Issues Found | I did not encounter any problems during the claims process. | Neutral,FairResolution |
20 | Minimal Paperwork | Navigating through the paperwork was surprisingly easy. Thank you for the seamless process. | Positive,Efficient |
21 | Title | Feedback | Labels |
22 | Friendly and Knowledgeable Staff | The representative was incredibly friendly and knowledgeable about our policies. Very reassuring during the claim process. | Positive,Supportive |
23 | Confusing Claim Rejection Reasons | The reasons given for the claim denial were vague and not helpful for understanding or appealing the decision. | Negative,Inconsistent |
24 | Adequate Compensation | I received fair compensation for my loss, but the process was quite drawn out. | Neutral,FairResolution |
25 | Rapid Assistance | The support team responded immediately and resolved my issue in no time. | Positive,Efficient |
26 | Frustrating Delays | The team keeps giving me updates on different dates, but nothing happens. Just a series of delays. | Negative,Delayed |
27 | Team Excellence | The customer service team handled my case with empathy and efficiency, making me feel supported every step of the way. | Positive,Supportive |
28 | Confusing Claims Procedures | I received mixed messages about the required documents for my claim. | Negative,Inconsistent |
29 | Satisfactory Wait | The waiting period was longer than expected, but the resolution was satisfactory. | Neutral,FairResolution |
30 | Prompt Response | Received a response within a day after my inquiry about the claim status. Very responsive team. | Positive,Efficient |
31 | Insurance Claims Backlog | My claim is still unresolved after several months. This backlog has caused significant inconvenience. | Negative,Delayed |
32 | Prompt Response and Efficient Resolution | The insurance company responded promptly to my inquiry and resolved my issue efficiently, saving me time and stress. | Positive,Supportive |
33 | Complex Claim Procedure | The procedure for filing a claim is overly complicated, and I don't understand the required documents. | Negative,Inconsistent |
34 | No Extra Fees | The insurance company processed my claim without charging any additional fees. | Neutral,FairResolution |
35 | On-time Policy Update | I received my policy update exactly as scheduled. The efficiency is commendable. | Positive,Efficient |
36 | Minimal Response | Two weeks into my claim, I've only received one call, and it was for a different matter. | Negative,Delayed |
37 | Outstanding Assistance | I was guided through the claims process with patience and care by the team. Their support made all the difference. | Positive,Supportive |
38 | Unreliable Claims Status Updates | The status updates provided by the company were often inaccurate and misleading. | Negative,Inconsistent |
39 | Average Experience | The service was acceptable, but I wouldn't say it was outstanding. | Neutral,FairResolution |
40 | Clear Communication | The insurer's agent kept me informed every step of the way. Clear and concise communication. | Positive,Efficient |
41 | Complex Claim Procedure | The procedure for filing my claim is overly complicated, and it took much longer than expected. | Negative,Delayed |
42 | Extensive Help and Guidance | The agent provided extensive help and guidance, ensuring that I was well-informed about the claim procedure. | Positive,Supportive |
43 | Poor Claims Representative | The claims rep seemed uninterested in helping me and provided no clear guidance on what steps to take next. | Negative,Inconsistent |
44 | Professional Claims Adjuster | The claims adjuster was professional and handled my claim with care. | Neutral,FairResolution |
45 | Streamlined Documentation | The simplified documentation for filing a claim was efficient and time-saving. | Positive,Efficient |
46 | No Resolution | I've asked repeatedly for an update on my claim, and it's still pending. The wait is unbearable. | Negative,Delayed |
47 | Service to Remember | The insurance agent went above and beyond to support me during a difficult time. Their assistance was invaluable. | Positive,Supportive |
48 | Mixed Messages on Claim Coverage | I was told my policy covers certain damages, but later I was denied for the same. | Negative,Inconsistent |
49 | Resolution Meets Expectations | I expected a faster response, but the final resolution was what I needed. | Neutral,FairResolution |
50 | On-Time Settlement | My claim was settled exactly as per the agreed timeline. Appreciated the punctuality. | Positive,Efficient |
51 | Lack of Updates on Claim Status | I haven't received any updates on my claim for over a month now. It feels like I'm not even being acknowledged. | Negative,Delayed |
52 | Clear Communication and Empathy | The staff member communicated clearly and showed genuine empathy towards my situation. | Positive,Supportive |
53 | Irregular Update Patterns | I've been receiving mixed messages about the status of my claim. Sometimes I'm told it's under review, other times it's already processed. | Negative,Inconsistent |
54 | Timely Updates | I received timely updates on the status of my claim, which was appreciated. | Neutral,FairResolution |
55 | Exemplary Claims Handling | The claims adjuster was incredibly efficient and transparent about the process. | Positive,Efficient |
56 | Postponed Claim | The adjuster initially told me my claim would be processed quickly, but now it's been postponed indefinitely. | Negative,Delayed |
57 | Thank You for the Support | I was incredibly impressed by the team's willingness to support me through the claim process. | Positive,Supportive |
59 | Moderate Service | Service was not exceptional, but it met my expectations. | Neutral,FairResolution |
60 | Efficient Documentation | All the required documents were requested and received without hassle. Efficient process overall. | Positive,Efficient |
61 | Repeated Inquiries | I've had to make repeated calls to check on my claim, which is time-consuming and frustrating. | Negative,Delayed |
62 | Proactive Customer Service | The customer service team was proactive in addressing my concerns, preventing any complications. | Positive,Supportive |
63 | Misleading Information Given | The information given about claim eligibility is incorrect, leading to confusion and wasted effort on my part. | Negative,Inconsistent |
64 | Minimal Paperwork | The paperwork for filing my claim was minimal, which made the process easier. | Neutral,FairResolution |
65 | Fast Dispute Resolution | Their dispute resolution was fast, which was great for a stress-free claim process. | Positive,Efficient |
66 | Vague Timelines | They said my claim would be settled within two weeks, but it's now been three weeks with no word. | Negative,Delayed |
67 | Supportive Resolution | The support I received when handling my claim was second to none. It was truly appreciated. | Positive,Supportive |
69 | Adequate Support | The support provided was sufficient for resolving my claim. | Neutral,FairResolution |
70 | Transparent Claims Process | I was well-informed about each phase of the claim process. No surprises, just transparency. | Positive,Efficient |
71 | Service Agent Unresponsive | The service agent assigned to my claim is unresponsive and it's been weeks with no communication. | Negative,Delayed |
72 | Comprehensive Support | The support team offered comprehensive assistance, covering all my questions and concerns. | Positive,Supportive |
73 | Delayed Response to Inquiry | It's been three days since I asked about my claim status, and there's still no communication from the company. | Negative,Inconsistent |
74 | Appropriate Coverage | The coverage I received for my claim was appropriate given the policy I had. | Neutral,FairResolution |
75 | Prompt Communication | They communicated with me swiftly about every step in my claim. | Positive,Efficient |
76 | Insufficient Communication | I haven't received any updates on my claim since I submitted it, and it's been a month. | Negative,Delayed |
77 | Appreciative of the Support | I am very thankful for the helpful and supportive team that made the claims process a breeze. | Positive,Supportive |
79 | Fair Process | The process was handled without any significant issues. | Neutral,FairResolution |
80 | Proactive Problem Solving | When I faced an issue, the claims department was proactive in resolving it without extra charges. | Positive,Efficient |
81 | Complicated Documentation | I am still waiting on some of the required documentation for my claim, causing unnecessary delay. | Negative,Delayed |
82 | Dedicated Support Team | The support team was dedicated and followed up to ensure that my issue was completely resolved. | Positive,Supportive |
83 | Lack of Follow-up | After filing my claim, there was no follow-up from the insurance company to ensure everything was on track. | Negative,Inconsistent |
84 | No Overcompensation | The compensation I received was exactly what was needed for my situation. | Neutral,FairResolution |
85 | Efficient Claim Adjustment | The claim adjuster understood my situation and made efficient changes to my claim. | Positive,Efficient |
86 | Lack of Assurance | I'm starting to lose faith in the company's ability to process claims on time. | Negative,Delayed |
87 | Teamwork Makes the Dream Work | The team's support was a major factor in the smooth handling of my claim. | Positive,Supportive |
89 | Satisfactory Service | Service quality was average; nothing remarkable. | Neutral,FairResolution |
90 | Effective Claims Management | The team managed my claim with utmost efficiency and professionalism. Great job. | Positive,Efficient |
91 | No Clear Communication | No clear communication has been provided about the status of my claim, which is causing anxiety. | Negative,Delayed |
92 | Reliable and Trustworthy | I trust the insurance company to handle my claims with reliability and fairness. | Positive,Supportive |
93 | Unhelpful Assistance | When I called for help, the representative didn't seem to have any solutions and was unhelpful. | Negative,Inconsistent |
94 | Transparent Process | The insurance company was very transparent about the claim process and what to expect. | Neutral,FairResolution |
95 | Exemplary Customer Service | The customer service was excellent in handling my claim promptly and efficiently. | Positive,Efficient |
96 | Overwhelmed with Delays | I've had to call repeatedly to get my claim status, but each time, I'm told to wait for another update. | Negative,Delayed |
97 | Thank You for the Help | Your support during the claim process was exceptional. It made a tough situation much easier. | Positive,Supportive |
99 | Compensation Fair | The compensation for the claim was fair, though the claim process was routine. | Neutral,FairResolution |
CustomerFeedbackClaims
tags: Classification, Insurance, Claims
Note: This is an AI-generated dataset so its content may be inaccurate or false
Dataset Description: The dataset CustomerFeedbackClaims comprises customer feedback specifically related to insurance claims. The feedback is categorized into various classes that represent the nature of the customer's experience with the claims process. These categories are designed to help an ML practitioner understand the sentiment and key points of customer feedback for analysis and improvements.
CSV Content Preview:
Title,Feedback,Labels
"Efficient Claims Process","The claim was resolved quickly and the process was straightforward.","Positive,Efficient"
"Delay in Claims Handling","I've been waiting for weeks to get my claim processed. It's very frustrating.","Negative,Delayed"
"Customer Support Excellence","The agent was very helpful and went above and beyond to assist with my claim.","Positive,Supportive"
"Miscommunication with Claims Department","The claims department kept changing the information I provided, which was very confusing.","Negative,Inconsistent"
"Satisfactory Resolution","The claim was resolved to my satisfaction, although the waiting period was long.","Neutral,FairResolution"
Source of the data:
The dataset was generated using the Infinite Dataset Hub and microsoft/Phi-3-mini-4k-instruct using the query 'customer feedback for an insurance company with categories':
- Dataset Generation Page: https://huggingface.co/spaces/infinite-dataset-hub/infinite-dataset-hub?q=customer+feedback+for+an+insurance+company+with+categories&dataset=CustomerFeedbackClaims&tags=Classification,+Insurance,+Claims
- Model: https://huggingface.co/microsoft/Phi-3-mini-4k-instruct
- More Datasets: https://huggingface.co/datasets?other=infinite-dataset-hub
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