Newegg Still Telling Customers That Installing New OS Violates Return Policy
I'm sorry, but what exactly do you think happens when you return something to a retailer? They wave a magic wand and everything is peachy?<p>Like most retailers, NewEgg has to resell the unit. Just because <i>you</i> think there's something wrong with it, doesn't mean there <i>is</i> something wrong with it. I ran my own consumer electronics retail business for 5 years and about 70% of returns have absolutely nothing wrong with them. NewEgg can't just throw the stuff away, they'd go out of business.<p>They also can't just send the stuff to the manufacturer. The manufacturer doesn't care about your issues and if you return stock of which 70% is functional for warranty service, they will kick your ass.<p>So you hire guys to test the equipment and return it to sell-able condition and sell it as an open-box return.<p>Back to our little problem. You bought a laptop. Great! You install Linux on it. Fine! Is it really that much trouble to return it to the same condition when you send it back?<p>NewEgg has to hire guys who sit there for hours installing Windows from the non-existent install disks (they don't include those anymore ... you gotta download them) so that they can recoup their losses? It would cost them more than the laptop is worth.<p>If the laptop is truly defective, and you can't install the original operating system as a consequence, NewEgg has no quick means of determining what you did with the system ... and the manufacturer won't care either.<p>So if you buy a laptop and decide to return it, return it to factory condition. It's the least you can do. Yes, tinkering with it probably violated some terms or some warranty. Do everybody a favor and keep it to yourself.