Scammers posing as customer service agents on X as companies leave platform
I think the bigger issue here is companies (ab)using social media for their services. How did anyone ever think this was a viable customer service solution? It's publicly visible, you do not control the platform, impersonation has always been a risk (Musk made things worse, but the flaws were already there), and at some point you're going to need to share personal info so you're going to need to funnel people to your actual platform anyway!<p>Are these companies now planning to move customer service to Facebook and TikTok, or was this always insane?