Airbnb’s loss nearly doubles in fourth quarter, before virus
I've had bad experiences with multiple Airbnbs including:<p><pre><code>  - showing up at night with the key not in the agreed location, and not being able to contact the owner until the next day
  - showing up and someone else was already in the unit
  - a webcam was plugged in and placed on the bedside table with no warning
  - conditions in the unit were significantly worse than those shown in the photos
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All these listings had great reviews. Airbnb needs to make some real changes or they will lose further trust among customers.