Fundamentals of Incident Management
It's not inspiring to me with the 'cool tactical' framing this article attempts to convey.<p>I've worked as an oncall for a fundamental backbone service of the internet in the past and paged into middle of the night outages. It's harrowing and exhausting. Cool names like 'incident commander' do not change this.<p>We also had a "see ya in the morning" culture. Instead I'd be much more impressed to have a "see ya in the afternoon, get some sleep" culture.