The Greatest Customer Service Story Ever Told, Starring Morton’s Steakhouse
"I was catching a 7am flight out of Newark to Tampa, Florida, for a lunch meeting in Clearwater, then heading back to Newark on a 5pm flight, getting me in around 8:10pm, and with any luck, to my apartment by 9 or so. We all have days like that, they happen from time to time."<p>I don't have days like that, and neither should anyone else. With modern communication systems, flying in airplanes to lunch meetings and flying back that night is such an absurd waste of resources it qualifies as obscene. The fact that an expensive steakhouse decided to pull a cheap PR stunt by delivering a free steak to the airport to some well-known Big Shot is less obviously wasteful, but still a repellent manifestation of gratuitous luxury.<p>People within the cocoon of the upper percentiles of wealth often have a sense of how they are perceived by others, and usually take some care to disguise their self-satisfaction. It is always educational to get a glimpse into the mental world of extreme privilege.