How Steve Jobs handles trolls (WWDC 1997)
Context: <a href="http://en.wikipedia.org/wiki/OpenDoc#Cancellation" rel="nofollow">http://en.wikipedia.org/wiki/OpenDoc#Cancellation</a><p>This guy is not necessary a troll, of course this is just speculation, but if a project he was working on for a few years got cancelled, I could pretty well understand his frustration, even if the decision to cancel turned out valid in the end from a business point of view. I don't think it is valid to stick labels on people (both on the "troll" and on Steve Jobs) without knowing the whole story.