Why did United neglect to tell parents of a minor she was rerouted?
Part of me feels bad for United here.<p>They're bound to make some mistakes when flying millions of people around the planet every day. But thanks to social media, all it takes is one of those mistakes to turn into a viral blog post -- and now you've got a PR crisis.<p>Not defending United or saying they didn't screw up. They did. But dang it, as an entrepreneur, that business seems really f'ing complex and I feel for them.