Software horror show: SAP Concur
Concur is indeed a poor system.<p>I suppose the thinking is that by having each employee of a big organization do a small amount of work, they can avoid hiring a central person who just accepts receipts in envelopes and deals with them.<p>Or maybe that by putting up roadblocks like Concur, some employee expenses will not need to be reimbursed.<p>The problem is that this requires educating every employee on how to use these systems. That's a waste of time and a drag on productivity. Better to hire that central person who will learn all the quirks of whatever system is used and let the other 99% of the organization do their jobs.<p>When companies need photos of their employees they find a photographer who provides that service. They don't ask each employee to learn about lighting technique and do the post processing according to a written set of standards in hopes the photos will look consistent. But with Concur that's what happens.