Customer Service Agents Can See What You're Typing in Real Time
I'm confused why this is news or surprising?  At least for the audience here.<p>I remember plugins for various IM clients would do the same thing in a chat window some decades ago.  And I remember my days as a sysop in the good old single line dial up BBS days.  You could watch users browse and type all the way back in the mid-80's and I'm sure this has existed about as long as multi-user computers have.<p>If you're typing into an application which is any part of a networked or multi-user system, assume someone can see what you do while you're doing it (and can log same for later review).<p>...maybe I'm just old and don't understand the kids these days... or maybe it's a slow news day...