The Surreal Story of StubHub Screwing Over a Kobe Fan
To be fair, the very first section of the StubHub user agreement warns about this scenario:<p><i>"1. Using StubHub<p>Ticket Marketplace.<p>StubHub is a marketplace that allows users to buy ("Buyers") and sell ("Sellers") tickets, related passes and merchandise or other goods (collectively, the "tickets") for events. As a marketplace, StubHub does not own the tickets on the Site nor does it set prices for tickets. Because sellers set ticket prices, they may be higher than face value.<p>While StubHub may provide pricing, shipping, listing and other guidance in our Services, such guidance is solely informational and you may decide to follow it or not. Also, while we may help facilitate the resolution of disputes and provide the FanProtect Guarantee, StubHub has no control over and does not guarantee the existence, quality, safety or legality of the items advertised; the truth or accuracy of the user's content or listings; the ability of Sellers to sell tickets or Buyers to pay for them; or that a Buyer or Seller will complete a transaction."</i><p>The takeaway from this seems to be that:<p>1. StubHub should be more transparent about the seller-side risks involved when "selling tickets" to customers.<p>2. Buyers should be more aware of the fact that Stubhub is only a marketplace, and they are really at the mercy of the seller.<p>3. Given StubHub's policy above, anyone who wants a guaranteed ticket should never ever use StubHub.