“What’s the waiter doing with the computer screen?”
Isn't this really about the dichotomy between owner/manager and worker?<p>Many systems we built are specified by the managers of the workers. And of course they want lots metrics and fail safes and all kinds of extras the result in a really crufty system.<p>So the workers try all they can to "route around the damage" of such a system. And the workers aren't happy, but the management is, because for the first time, they can really see what is going on in the business.<p>This isn't a software issue, this is a fundamental split between management's and worker's interest.<p>If you think you are going to solve that with some fancy UI design and the latest touch screen hardware, well...I wish you luck.