Hertz is still having rental car customers wrongfully arrested, lawsuit claims
Crazy, I had something that could have escalated to a wrongful arrest with Hertz less than a week ago.<p>Hertz initially gave me a car with a mechanical problem, so they swapped it out before we had even left the rental car lot.<p>The attendant at the gate assured me they had updated the paperwork.<p>They hadn’t. I was on the phone with support for hours trying to fix this. They never fixed it and I had to pay for someone else’s rental. They even told me that the car was not marked as stolen.<p>In addition, when I returned the car, the attendant looked at me pretty funny and said it was good I never got pulled over.<p>Nothing got done on this until I threatened to bring my company’s travel coordinator into the mix (I work at a large company that spends a lot on Hertz rentals every year).<p>Still waiting for a refund of the additional fees they charged for my “second rental car”. The way it was handled by Hertz customer service and the location manager was an absolute joke.<p>I’m not unique here either, after this experience I went on my company’s internal chat and found tons of stories similar to this.<p>There is either a big problem with the process at Hertz or a severe bug in their system that they aren’t acknowledging.