Walmart Whistle-Blower Claims Cheating in Race with Amazon
> Huynh claims Walmart ... failed to process customer returns<p>I've had this exact experience. A car seat I returned was "lost" when I shipped it back. It took me 6 months to get a refund, and it was only because I pinged an exec there and he facilitated the refund.<p>Front line phone customer support was useless in a Kafka-esque manner.  I didn't think it was nefarious, but as much as I want competition for Amazon, the thought of buying from Walmart makes me feel like it's going to be a painful ordeal.