Small SaaS banned by Cloudflare after 4 years of being paying customer
OP, you have garnered a lot of sympathy by the HN community which I believe in part contributed to your problem being resolved. I think it would be fair to provide more info about what the issue was in the end. It's not OK to be like "HN I had a bad experience with Company X" and then be like "k, thx @jgrahamc, bye" when your complaint gets resolved due to the attention it received.<p>There are so many questions this leaves unanswered:<p>- Was this a one-off error in Cloudflare's processes? (These things happen on a big enough scale.)<p>- Were you violating a specific clause of Cloudflare's T&C? How clear was the clause? What did you do to fix this?<p>- Was the issue that Cloudflare estimated that you're not paying enough given the bandwidth you're consuming? Did you end up signing up for the Enterprise plan?<p>Transparency would benefit both Cloudflare (in not making people unnecessarily apprehensive about becoming/remaining a customer) and you (in demonstrating that you're handling this issue in a professional and responsible manner).