Natural language is the lazy user interface
If my years as a product manager taught me anything, it’s that users absolutely do not know what they want in the moment.<p>With enough time exploring the problem space, it becomes easier to tease out the real needs of the user. But this doesn’t happen overnight.<p>Asking a user to interact with one of these chat interfaces is like asking them what they want - every time they use the software.<p>This cognitive load would make me personally seek alternative tools.