Show HN: I was frustrated with pricing of PagerDuty et al., so made one myself
I found PagerDuty to be grossly underwhelming when our team moved to it.
I'd focus on stupid-easy integration & some reasonable calendar management to differentiate.<p>PagerDuty Calendar/Holiday/Workday management and cross-regional scheduling were very poorly implemented.<p>The amount of manual schedule adjustment when someone actually wanted to take their 1 week vacation was insane.  We ended up with overrides on top of overrides.  
I'd imagine some of the common tools like Workday should give you integrations for that.<p>Taking a holiday became like a 12 step program - email boss in advance, put in HR system request, cross check your PagerDuty schedule, negotiate a trade with another teammate for PagerDuty rotation, decline meetings, update your outlook calendar out-of-office, set your slack status & notifications, and re-remind everyone the week before you go.
It's almost like they wanted it to be easier to just not take time off?<p>The other problem with these tools is you only get value out of them depending on the level of systems integration you spend your time on.  If even a single system is not integrated & still sends emails/slacks/only updates a dashboard .. then PagerDuty is simply yet-another-tool to monitor, rather than the single pane of glass.