Compared to you, most people seem dumb
The underlying issue is that people are afraid to try and explore.  They form a mental model of how to do something, look for something that fits into that model, and then are happy.  If they guess the wrong model, though, then they are stuck forever.<p>Skilled computer users, on the other hand, don't let a failing model bother them.  They just try something else.<p>Most people will do this for anything <i>but</i> computers, though, which is weird.  If their favorite road to the CHEZBURGER store is closed, they will find another road.  But if it happens online... panic, frozen.<p>People basically need to be taught that you can't break computers.  Programmers need to provide better undo functionality, so that this is not a lie.