Oracle Suspended My Account
Wow, that Oracle Cloud customer support transcript the author found is particularly damning. What a terrible customer experience. I guess this is Oracle-ese for "you're not rich enough for us to care."<p>> Customer: Can you help me to see what happen with my Oracle Cloud account please?<p>> Agent: let me check it . one moment<p>> Customer: Sure. It says in the Tenancy details that my user is inactive. Even if I try to upgrade and manage payment it says I don't have access to perform that operation :(<p>> Agent: thank you for waiting. Unfortunately, we are unable to .resolve this issue Sorry, this is all the information we can provide. thank you for contacting us<p>> Customer: Wait, who can help me? Please, provide me at least another way to contact the proper support team.<p>> Agent: we would be the correct department for this issue, but unfortunately we are unable to help further with this issue<p>> Customer: But why? You didn't tell me what was the problem, or what I did wrong... This is very disappointing<p>> Agent: I am afraid I am unable to advise you further. Thank you for contacting us . bye