Google’s problems are bigger than just the antitrust case
<i>About 60% of product searches now start on Amazon</i><p>Now that's a big problem for Google. Product searches are Google's money machine.<p>Google's other big problem is being terrible at anything which needs repair or customer support. Their various attempts at becoming an internet service provider, via WiFi, fiber, or balloons, have not been successful. Buying up all the good robotics startups and running them into the ground benefited nobody. The self-driving car thing is a huge money drain that still hasn't produced a product. Anyone remember the Google Search Appliance?<p>Two other engineering-first companies blew it - Hewlett-Packard, and Westinghouse. Both were successful, profitable, and renowned for excellent engineering. It's useful to study what they did wrong.