Senators Urge FTC to Probe ID.me over Selfie Data
It's fashionable to talk about how dystopian social media is, but in my experience, it pales in comparison with the pure hell that is trying to use ID.me and realizing that such a poorly engineered system sits between a loved one of mine and their social security payments.<p>I tried to help set a relative up a while back to receive his payments, which required authenticating with ID.me. Over and over again, the facial recognition feature would fail and prompt to take a new video. It took reaching out to a support line to assist, but they weren't particularly fast or helpful. I couldn't imagine being his age and trying to set this stuff up alone.<p>For every beautiful, artisinal website experience out there that takes UX seriously, there's an equally horrible one that stands between you and something you need and it's pretty clear that the people behind that system don't give a damn about you the user.