You've been Yelped
The first page was the worst human interest story I've read. It was structured as though we are to pity the business owner while thumbing our noses at Yelp.<p>For those who haven't read it, essentially the biz owner trolled yelp and then hunted down a critic, and was arrested for battery. Best line: <i>More than anything, she blamed Yelp.</i><p>Edit: If you read the rest of the article, it goes to a salon owner who actually gets it, and her business has benefited from it. Know your customers.