Leaving Google Fi
Seen another story on HN a while back where someone also had trouble with Google Fi... Stories like this make me feel like Google doesn't have the customer service part down, and I'm not sure if I'd want to rely on them with anything that deals with money. However I'm sure people at Google read HN, so probably an issue they are working to improve internally I hope. I know technical wise they are ahead of their game though, but feel like the human touch side needs to be worked on especially for paying services or earning money from Google products as a partner. For example, I'm not sure if Youtube Partners who have any issues can talk to an actual person.<p>Also, he mentioned he kept having to re-explain his situation to several representatives when calling them. I don't get why companies can't transfer the call and leave a note for the next agent...<p>Sometimes I feel like at some companies agents in general that just don't know, press a button to transfer you to a random agent in the queue (with some priority to skip over everyone else) instead of transferring to someone more specific or higher level. One reason that gives me this feel for sure is when they ask your name and details even though you already told someone else before being transferred.<p>I think a key thing that would make me happy with support is when transferring over to someone else they already have a description of your problem, account information so you don't have to explain over and over.<p>I had an issue with another provider (not Google) where you could text but couldn't make calls and got transferred to like 6 different agents then decided to give up and porting away as I felt like just a number to them. As a tech geek, I feel like something probably screwed up porting in the first place but I doubt a support rep on a phone would even have the tools to investigate a problem with like. I hate talking on the phone unless I have to. I rather try to figure it out myself or use online chat first.