Twitter internal panel linked to account hijackings
> <i>"We used a rep that literally done all the work for us"</i><p>This is why the privacy and security guarantees of almost all companies, credit bureaus, banks, the IRS, the department of motor vehicles, etc., are worthless. Every customer service rep that works at any of those places -- all 500 or 5000 or 50,000 of them -- can pull up info on anyone at any time. The only thing that prevents that is rules. There are no technical countermeasures.<p>I'd like to see a system where it is physically impossible for a customer service rep to discover any info about me until I authenticate and authorize it. Or to at least offer me the option to lock my account such that I need to authenticate and authorize before any access is given <i>to the customer service rep.</i><p>Does anyone know of customer service panels at big companies or government departments where this is the case? I.e., it is literally impossible for a rep to browse random customer information even if they are willing to break the rules? If it's been done somewhere, it would be interesting to hear how it was implemented.