How Software in Half of NYC Cabs Generates $5.2M a Year in Extra Tips
I just ran into this last night: I took a cab home from the airport. One: he had no gps and took a wrong freeway change getting home. Two he barely spoke English. Three I basically had to navigate him back on track and painfully turn by turn.<p>End of the trip I go pay, and he's sad that I want to pay with a credit card. Then the tip meter only has 20% or other. I hit other with a much lower tip. He cancels the transaction from the front, and says that the ride is actually 150 not 100, and that's why I need to tip. So I say fine and end up tipping him the 20% at 100.<p>But seriously isn't a tip like a bonus!? Why are we all required to give 20% tips even when the service sucks?<p>Next time I'll just uber.