Beyond Passwords: 2FA, U2F and Google Advanced Protection
We implemented 2FA on our logins in the past year. I'm also looking at implementing U2F.  We'll probably add this once there is enough of a user base.<p>IMHO the UX for all this stuff is very confusing to non technical users. People lose their phones, don't print out the codes, or simply don't understand how this works and do silly things like trying to use codes from the wrong account.<p>Since introducing 2FA , requests of people to reset their 2fa are a very regular thing for our support people. Especially when it concerns paying users, saying no is not really an option. So, resets are a common thing.  I've since educated our people to at least not do this blindly but obviously, social engineering is a big problem with all this stuff. If this happens to us, you can bet it is an extremely regular thing for basically everything that has 2fa.<p>But my biggest worry with this stuff on my own accounts is somebody talking support into resetting 2FA on my accounts. I can do everything right and still get compromised because some underpayed support contractor falls for some social engineering hack.