Launch HN: Papercups (YC S20) – Open-Core Intercom Alternative
This looks great!  Can't wait to try it out.<p>Question for you.  The other day there was an article here on HN where someone got rid of their chat bubble in exchange for a Chat/Help link in their top nav. [0]<p>This gave them a 62% increase in chat engagements.<p>Curious if you have any thoughts on this, since you're deeply in the space.<p>[0] <a href="https://news.ycombinator.com/item?id=24059438" rel="nofollow">https://news.ycombinator.com/item?id=24059438</a>