New Surface Pro
One import thing with all Surface laptops that most people don't know:<p>> Support is limited to the country you purchased the device in.<p>Eg:<p>- If you buy an Apple laptop, and need a repair, they'll fix it if it's in warranty, regardless of where you are.<p>- If you buy a Microsoft laptop, and need a warranty repair done in a different country, Microsoft won't help you.<p>I purchased a Surface Book (which I love) in a Microsoft store in the US. It's been sporadically doing this since a couple of months after I unboxed it:<p><a href="https://www.youtube.com/watch?v=0_f85KlC5Bc" rel="nofollow">https://www.youtube.com/watch?v=0_f85KlC5Bc</a><p>Microsoft UK won't fix it. Even when I travel to the US I'm not sure I'll be there long enough for Microsoft to do the repairs. I love the hardware, but this policy is really bad. I paid for the top of the range laptop and expect support for it.<p>Edit: I've raised this with Microsoft Support in the past and they've simply restated the policy and closed the case as resolved. When I attempted to escalate it, they told me to post a complaint to Microsoft's legal department (?!?).