Air France denied my delay compensation, so I challenged them and won
Similar experience with TAP. Delayed bags by 1 week out of LHR.
- Submitted 10 support tickets.
- Created a well crafted PDF with meticulous detail of receipts, ticket numbers, costs, justification for costs and problems encountered with the websites.
- Found 4 emails for them and sent an email every other day using a script<p>Got full payment about 6 months later.<p>To be fair they got hacked that year so had some bigger issues.<p>But it seems that the attachments and media uploads on websites is a common bug/tactic.