Companies made millions building unemployment websites that didn’t work
Ex Deloitte here:<p>In several years I never once saw the firm not deliver what they agreed to in writing.<p>There’s one way to deal with a consulting firm: a rock solid statement of work and people on the client side to verify you got exactly what you paid for.<p>If the system didn’t work as agreed in the statement of work and that was clear, Deloitte would be footing the bill.<p>If you gave out a time and materials contract without clear acceptance criteria, testing requirements, and verification / support / warranty detailed, you probably shouldn’t be handling 100 million dollar budgets.