Discord is not documentation
There is a trend right now for startups to push everything to Discord, including all support. It is an awful experience for users/customers for the reasons this post cites.<p>It takes way too much time to both figure out the channel structure and where to post, as well as search to see if a solution has been posted. You also have no idea if someone will actually answer.<p>If you run a startup and are thinking of moving everything to Discord, please seriously reconsider. It will be a bad experience for at least some of your users.