Cancelling Dropbox Pro is hard
If it's harder to leave than it is to join, then I'm not using your stuff. It's mildly condescending and very transparent and so I don't want/need to deal with it. If you believed in your product, you wouldn't do it.<p>I subscribed to the New York Times with a simple one-step "put in your credit card deets". One year later I was going to leave the country so tried to cancel it. After several steps of forms you get the <i>phone number</i> of someone to call to cancel (remember phone calls?!). They put the hard sell to stay.<p>My plans changed, I stayed in the country. I really loved my NYTimes subscription (I miss my crosswords) - but ain't no way I'm signing up again until they make it equally easy to leave as it is to join. I apply that to every company I deal with now.