Show HN: A collection of support replies to make your support stand out
I know this is generally effective, which is why it's done, but personally I hate it: reflecting what I said back to me and telling me how frustrating it must be. No shit, I know that. Don't make me read that, just tell me how the problem can be solved. I don't even need you to tell me you're sorry. I'm not looking for empathy or a shoulder to cry on, I'm looking for a solution and to waste as little time as possible. The worst is when you're <i>calling</i> support and have to listen to them talk through this BS in real time, at least in an email I can skim over it.<p>For the cynical among us, these responses are probably aggravating.<p>For the majority of people though, they're probably effective.