SIM swap horror story: I've lost decades of data and Google won't help
Google really fails hard in the face of providing support when issues like this occur. The average person has to try various automated account recovery options which, as in the author's case, are readily changeable the moment the account is compromised, rendering them somewhat useless, and then users are out of luck.<p>It's a situation that is mind-boggling. Users as asked to place a significant chunk of their digital lives in the care of Google, it is unbelievable that they fail this badly. It's useful to note than it's not a situation that business users face. People who pay for G-suite have real support, even ::gasp:: telephone support. Why on earth does google not offer this to consumer users? I would gladly pay for that level of support and security. For that matter if there were some way of converting my personal account over to G-Suite I would do so.<p>I would even not mind something like one-time payments for support calls, for example pay $50 for a service call to get assistance in a case like this. I just can't fathom the "no support" model at all.