Customers don't want chat bots
Typically chatbots that I interact with are just attempting to steer me back towards FAQs. I don’t need a different interface to search your documentation in an attempt to keep me on the cheap customer service path and away from the expensive customer service path.<p>Which isn’t to say they can’t be helpful. I’d much rather chat with a bot than call a person, if the bot is capable of doing the things I need. The thing is nobody seems willing to let the system actually do anything except escalate to a person, so why bother?