The Web We Broke
Drew is one of our users: Drew is 70, with poor but functional eyesight, and they have shaky hands. I try to ensure our product works for Drew because many other users are on a spectrum with similar problems.<p>Chris is one of our users. Chris has a unique disability within our clientbase, and they work for a government department. There are two developers working on UI, and it would take me 3 man months to write code to make our product work for Chris. I am a founder so I have the authority to make our product work for Chris, but there is no external pressure on us to do so (not even by the government department).<p>The fundamental question that occurs is: should we invest 3 months working on functionality specific to a single person (Chris) or should we invest 3 months working on a feature that benefits all our users a small amount?