Incident management at Google – adventures in SRE-land
I find this bit to be particularly insightful:<p><i>"Can I handle this? What if I can’t?" But then I started to work the problem in front of me, like I was trained to, and I remembered that I don’t need to know everything — there are other people I can call on, and they will answer. I may be on point, but I’m not alone</i><p>It might be because I'm currently training people in this realm, and this is one of their biggest fears, or maybe because it was my biggest fear, but its so true. We're a team. We're here to help. At least if your SRE org is any good. Never be afraid to ask for help, and never be afraid to admit you don't know something or it might be outside of your comfort zone.<p>I'll take willing to learn and readily able to admit knowledge deficits over someone who doesn't any day of the week. Great book they're working on, great article on this. So many gems, but this one stuck out for me, and its pretty relevant to me right now.