An update on last week's customer shutdown incident
I have no relation to DO, but I'm surprised by the negative responses in this thread. I can't think of any other major company conducting a public postmortem for a customer service failure (as opposed to networking/ops failure). Not only are they changing their policies across the board, taking on more risk to improve customer experience, but they are hiring extra people so it does not happen again. Kudos for that!<p>And of course DO will still retain the ability to suspend your account for suspected fraud - that is the case with any cloud services company, and any online business in general (check your ToS). Again, I can't think of any business that will en masse promise to never react to any fraudulent users. It's how this process is performed that matters and that's what they are improving.