My hell as a 911 operator
Holy hyperbole.  Definitely seems like this worker is frustrated beyond sense or has an agenda with saying things like:<p><i>They give rookie operators two months training, and after that just throw ’em in. They’re not ready.</i><p>Two months training is not enough training?  This is implausible.  At its core, they're answering the phone, determining the reason for a call and typing information from the call into a computer.  They're not driving out to a site and performing cardiac bypass on people having a heart attack.<p>The whole thing seemed targeted toward eliciting an emotional response rather than a rational one.