Southwest Airlines grounds its entire fleet amid giant computer outage
I never understand people's expectations of companies during stuff like this.<p>There are people complaining that they can't get through to customer service on their phone. Like, do they expect them to always have enough customer service capacity for when <i>every single customer</i> in the world has reason to call them? That'd be insane.<p>Flight cancelations are always a risk when flying. You need to always expect that you'll potentially have to be stuck somewhere for a night or two. If the airport floor doesn't suffice for you, fly airlines that have a track record of giving hotels for cancelations and have insurance/funds to cover a few nights if you aren't able to get a room from the airline.<p>This kind of stuff is unavoidable and just part of air travel. Be prepared, be patient.