Hertz customers arrested, jailed and held at gunpoint after false theft reports
Renting cars has always been a bad experience. Terrible websites where you don't know what car you're going to get. You arrive and they try to upsell you on a car. The employee spends 10 minutes filling out forms on their computer before they can rent you a car. Employees multitasking, going out to the lot to do car stuff while you're standing there with your ID and credit card in hand, your paperwork half filled out. Never enough staff on hand. The auto lots are always in an awkward spot that's hard to drive out of.<p>So I'm not surprised that their theft entry system is something trash. It's probably an Access database running on some Windows 95 node. Or maybe Gentoo.<p>It's clear from stories like this that Hertz has chosen to double-down on not caring, and make it part of their business model. I mean look at this non-response:<p>> Hertz declined to comment for this story but has previously said the "vast majority" of cases "involve renters who were many weeks or even months overdue returning vehicles and who stopped communicating with (Hertz) well beyond the scheduled due date."<p>The only way a company responds like that is when they fully believe that they're a staple and CAN'T go out of business. We'll see about that...