UPS’s $20B Problem: Operations Stuck in the 20th Century
The thing I find curious about UPS&#x2F;Fedex operations is that they&#x27;re still oriented around a &quot;make deliveries during business hours&quot; model that made sense decades ago when businesses were overnighting documents to each other, but makes less sense when traffic is largely goods ordered online and shipped to residences. To an outsider, it seems like door tags&#x2F;missed deliveries&#x2F;redeliveries must be inefficient, expensive, and almost entirely predictable for the carrier, while also being a major driver of customer pain.