Latest Soundboks firmware cuts the performance of their speakers by half
Hi Ghuntley and everyone,<p>Jesper, CEO and cofounder of SOUNDBOKS here.<p>Ghuntley, I’m sorry to hear about you and other people’s issues after the latest update.<p>This is new information to us, and is definitely not something that is intended. Nor does it have anything to do with the batteries.<p>In the newest firmware update, there is no audio updates to the SOUNDBOKS Gen 3. I spoke to our engineers, and their best guess is that there is something in the filetransfer of the update that went wrong, and therefore that you should try reupdating the firmware.<p>You can do this by going into the updates section in the app, and pressing re-update. I&#x27;ll keep an eye on this thread, so please let me know how it goes and i&#x27;ll liaise with our development team.<p>Again, my apologies for the issues that you are experiencing.<p>Jesper, SOUNDBOKS - jesper@soundboks.com<p>EDIT: there was a note in the original post where one of our customer support team members had said that the update &#x27;&#x27;dampen their sound more than it should&#x27;&#x27; - a note is that this is where it gets a bit more technical; our support team member mistaked the speaker for SOUNDBOKS GO (our other version), where we have pushed out an audio update. In that audio update, there is implemented a tweeter protection mechanism, that limits the volume increase on the tweeter when it gets too hot. That can in some cases limit the dB a tiny bit (we&#x27;re talking something that&#x27;s not hearable), but in some cases there is a calibration error on the base temperature of the tweeter, making it think it is way hotter than it is - which can make it dampen too much. That is a bug, and we&#x27;re working on fixing that - but again, that is on the SOUNDBOKS GO, and has nothing to do with the SOUNDBOKS Gen 3 that the author has.<p>EDIT 2: A few people have commented that my original explanation is not a likely answer when more people are experiencing this issue. I am currently liasing with our engineering team, and will get back as soon as i know more.<p>Thanks to everyone engaging! We&#x27;re working on solving the issue for GHuntley and other customers as fast as we can.