Tesla remotely converts battery pack, cutting 1/3 of range
&quot;I feel like this is more mundane on Tesla&#x27;s part than many are making it out to be.
A mistake was made years ago. An employee recently discovered and &quot;fixed&quot; it. 
Terrible communication and customer service, but nefarious? Nah.&quot;<p>At this point I feel like terrible communication and service is an intentional business strategy for some companies who found that by making support so baroque as to be inaccessible or just eliminating it entirely that they can slash costs accordingly. I do consider it to be nefarious in such cases.