The Full Automation Fallacy
As someone who&#x27;s is directly involved in developing and deploying automation software in complex organisations here are a few thoughts:<p>- I can resonate with the author that automation can easily create new tasks (work) that didn&#x27;t exist before.<p>- These tasks generally speaking are of a more cognitive nature to the ones they replace.<p>- If deployed right automation takes out the robot from the human to allow the human to focus on these cognitive tasks which all being equal are more rewarding and satisfying.<p>- From our own deployment of automation (software in services sector) we have not seen a fall in number of humans in the business where we deploy automation.<p>- However, we have observed these businesses adopting human capital at a much lower rate than they were in the past as their business grows in favour of technology.<p>- Labour costs will have to come down a significant amount for to reverse this trend where business are seeing success through automation.<p>- Automation is a not a one-shot exercise. For it to be effective firms need to establish (literally write down) what their intention are from investing in automation. What is the measure(s) they are trying to optimise and improve.<p>- Firms need to re-evaluate these 3,6,12 months after deployment periodically and refine the automation machinery. This itself is one of the new tasks to emerge from deploying automation and lends itself to individuals who are more analytical and can make sense of vast amounts of data.<p>If your interested in looking beyond the obvious with Automation I can highly recommend also reading &#x27;Ironies of Automation 
Baindridge 1983&#x27; <a href="https:&#x2F;&#x2F;ckrybus.com&#x2F;static&#x2F;papers&#x2F;Bainbridge_1983_Automatica.pdf" rel="nofollow">https:&#x2F;&#x2F;ckrybus.com&#x2F;static&#x2F;papers&#x2F;Bainbridge_1983_Automatica...</a>