Trello, “Jira Sucks”, and Tool Dysfunction
The biggest issues I have with JIRA have to do with it being one of the world&#x27;s most inconsistent, unintuitive, and undiscoverable UX&#x27;s possibly ever made. All manner of things are hidden in &quot;...&quot; menus, and any screen will have several such menus visible at once, but they&#x27;re all different. It feels very much disjointed and like the UX is done in a deeply siloed process that considers only the most local region of the screen the user could be working in (or where a feature lives), and like no attempt is made to consider the UX as a whole.<p>It feels like using 15 different independent apps at once that just happen to be crammed into adjacent or overlapping screen real estate, and each one is a different lens with its own side effects that come from interacting with it. Some things are randomly modal and others aren&#x27;t and require you to actually load an independent details screen. The only significant consistency to any of it is the fact that it all shares a somewhat common graphical style.<p>Despite having used JIRA for a decade or more, at no point do I ever feel like I know where I&#x27;ll find something on the first try or know what&#x27;s going to actually happen when I deviate even the slightest from the very, very narrow repeatable process groove I get into after much trial and error.