How Airline Workers Learn to Deal with Passengers
I&#x27;ve spent a bunch of years teaching college students and suspect that part of the problem is simple: 95% of people are fine, but that last 5% can occupy a lot of time and mental energy. So there&#x27;s a temptation to become somewhat armored against that last 5%, which impacts one&#x27;s interactions with the vast majority of people, who are normal and reasonable.<p>A lot of public-facing professions seem to have this problem, including emergency medicine doctors, cops, retail workers, and public school teachers. Because that bottom 5% is so noisy and time-consuming, a kind of misanthropy can set in, as one begins to think the bottom represents the whole, even if intellectually one knows it does not.<p>EDIT: I wrote more about related issues here: <a href="https:&#x2F;&#x2F;jakeseliger.com&#x2F;2014&#x2F;12&#x2F;22&#x2F;how-do-you-know-when-youre-being-insensitive-how-do-you-know-when-youre-funny" rel="nofollow">https:&#x2F;&#x2F;jakeseliger.com&#x2F;2014&#x2F;12&#x2F;22&#x2F;how-do-you-know-when-your...</a>