Auto dealer Napleton fined $10M for illegal fees and discrimination
&gt;According to the complaint, the dealerships would often wait until the end of the hours-long negotiation process to sneak junk fees for add-on products and services into consumers’ purchase contracts, which often run as long as 60 pages. These junk fees were often added despite consumers specifically declining the add-ons or having confirmed prices that did not include the add-ons. In other cases, the consumers were falsely told the add-ons were free or were a requirement to purchase or finance their vehicle.<p>The F&amp;I office at a car dealership is just such a terrible place. Even if they&#x27;re not outright trying to cheat you like this, they flood the zone with fast talk about options and numbers, with a healthy dollop of scare tactics to get you to buy &quot;protection plans&quot; you don&#x27;t need.  It&#x27;s this bizarre mix of complimenting you <i>and</i> insulting your intelligence -- &quot;you seem like a smart guy so I&#x27;m sure you&#x27;re looking at the extended protection plan!&quot;<p>Everything else aside, buying a Tesla was refreshing because I was able to buy a new car on the internet like I&#x27;d buy a new blender on Amazon.  No &quot;the price is this if you finance and that if you don&#x27;t,&quot; no push for warranties or prepaid service plans, and no obfuscation around finance rates and payments, etc.  I ordered and paid for the car online, went to the store to unlock it with my phone, and drove off.