Distributor cancelled an order and we need to move 30k bags of coffee [updated]
&gt;  Then, 3 weeks into the process, with the orders still coming, Marcus pointedly asked him about why they were ordering so much more than the 6,000 bags they had originally predicted. The food broker laughed and said “I wondered why you’ve been so upset and concerned. When they said ‘units’, that was cases. They’re right on target so far.” You can imagine how we felt in that moment, realizing that the person we hired to make this a smooth transition and to guide us and to tell us the things we don’t know failed to ever ask us if we were ready for a 36,000 bag order. This is equivalent to a year and a half’s worth of coffee for us. We would NEVER have agreed to this had we known. It was more than we could physically or financially handle. We immediately severed our relationship with this food broker figuring at this point we were better off figuring this out without him.<p>&gt; “I wondered why you’ve been so upset and concerned. When they said ‘units’, that was cases.<p>Ouch.<p>I get a lot of flak at work and at home when I get irritated that people don&#x27;t use the right words and terms and this story won&#x27;t change my attitude.<p>Eg:<p>- &quot;we want a new tab on the website&quot; -&gt; they want a new subdomain with a whole new CMS and a link in menus of every site<p>- &quot;we want a new site to highlight this thing&quot; -&gt; they want a single page with a photo and a paragraph but want to be able to change it themselves at will