Ask HN: Discord banned me with no recourse
Discord Trust and Safety in particular is downright useless. I feel I should share my story. It&#x27;s a personal hell I&#x27;ve been stuck in for a while.<p>I&#x27;m disabled from severe depression resistant to first line treatments, bedridden a lot of the time, and I rely on the platform for most of my social interaction and resources for my hobbies, as far as I can pursue them of course. Discord is invaluable and is basically a monopoly in my cultural bubble.<p>On Jan 13, they disabled a 7 year old early supporter account with an active Nitro subscription with the reason &quot;Your account posted content that sexualized individuals under the age of 18, or was involved in servers dedicated to such unacceptable content&quot;. I&#x27;ve never done this. I learned a lot of people were getting disabled for being in a server that they haven&#x27;t touched in years and it went rogue or was raided and that stuff was posted there, so I figured I was a victim of a carpet bombing and it was a one-off.<p>But they continued to disable every new account (12 so far, I lost count). Most of the accounts were disabled in the last two weeks. They left me alone for 6 months until Sep 1 when my 4th account was disabled without the usual explanation email. I made an appeal and not only was it ignored, it was marked solved within 4 hours.<p>In fact they have not communicated with me at all. They have ignored all of my tickets, have not sent emails for each account that was disabled after the first. Except one time I got an email but the reason was left blank.<p>A few days ago I made three accounts to try to test ways to get them off my back. One was made on a virtual machine on a VPS located a thousand miles away from me and had no connection to me. Although I did give vague hints to friends that it was me. They banned all three accounts, even the VM one. I had a nervous breakdown knowing I may never be able to participate on the platform again. I also felt like I was being watched.<p>In the last two weeks it was always the same Discord staff assigning themselves to my appeals, &quot;Violet&quot;. This includes the one that was marked solved without communication. And they&#x27;re supposedly experiencing increased ticket volumes.<p>I&#x27;m not sure what I&#x27;m gonna do. Only thing I can hope for is Discord to basically die and everyone moves elsewhere, or they leave me alone.