Why New York Subway Lines Are Missing Countdown Clocks (2015)
&gt; Having full-time software experts running the show turned out to be crucial. Previous incarnations of the project didn’t have a technical leader at the MTA—just old-school senior managers who would try to wrangle the contractors by force of will. The new in-house team, by contrast, was qualified to define exactly what they wanted from software providers in terms those providers could understand. They were qualified to evaluate progress. They could sniff out problems early.<p>I think this is the most important topic in this article. Government projects cost so much and take so long because there is always a disconnect between the institution paying for the work and the institution doing the work. One can’t reliably measure the other’s capabilities and knowledge and so it becomes a murky relationship (one that is also easily exploited by persons on both sides willing to make their paychecks fatter).