What Google Learned from Its Quest to Build the Perfect Team (2016)
TL;DR:<p><i>&quot;…the good teams all had high ‘‘average social sensitivity’’ — a fancy way of saying they were skilled at intuiting how others felt based on their tone of voice, their expressions and other nonverbal cues. One of the easiest ways to gauge social sensitivity is to show someone photos of people’s eyes and ask him or her to describe what the people are thinking or feeling — an exam known as the Reading the Mind in the Eyes test. People on the more successful teams in Woolley’s experiment scored above average on the Reading the Mind in the Eyes test. They seemed to know when someone was feeling upset or left out. People on the ineffective teams, in contrast, scored below average. They seemed, as a group, to have less sensitivity toward their colleagues.&quot;</i><p><i>&quot;When Rozovsky and her Google colleagues encountered the concept of psychological safety in academic papers, it was as if everything suddenly fell into place. One engineer, for instance, had told researchers that his team leader was ‘‘direct and straightforward, which creates a safe space for you to take risks.’’ That team, researchers estimated, was among Google’s accomplished groups. By contrast, another engineer had told the researchers that his ‘‘team leader has poor emotional control.’’ He added: ‘‘He panics over small issues and keeps trying to grab control. I would hate to be driving with him being in the passenger seat, because he would keep trying to grab the steering wheel and crash the car.’’ That team, researchers presumed, did not perform well.&quot;</i><p>The weasel-wording around &quot;researchers estimated&#x27; and &quot;researchers presumed&quot; doesn&#x27;t exactly inspire confidence. Though that may be just the NYT article, not the study itself (what&#x27;s the actual data?).<p>I can only imagine this well-intentioned research was the seed of some internal directives, which eventually turned into a cargo-cult dogma, leading to things like the James Damore fiasco. The road to hell paved with good intentions and all that.