Former employees say Lyft staffers spied on passengers
<i>Lyft tells TechCrunch that staffers in several departments that might need access to this data for their job have the ability to look up this information</i><p>See, that&#x27;s a complete lie and that&#x27;s the attitude that needs to sop.<p>No-one <i>needed</i> access.<p>Analytics definitely didn&#x27;t. Engineers <i>never</i> did. Customer services should have to request permission <i>from the customer</i> before accessing sensitive data, with a valid reason. Insurance definitely did not. And &quot;trust and safety&quot;, just like customer service, should have had to get customer permission first.<p>What&#x27;s the <i>need</i>?<p>These are the laws that need to come into place, if your company is bigger than X, safeguards on personal data must be in place to stop anyone accessing a customer&#x27;s personal data without explicit permission from the customer&#x2F;senior (legally culpable) manager or as needed to fulfil an order.