Why is it hard to buy things that work well?
It&#x27;s pretty depressing how many of the comments are purely answering the title and not discussing the content of the article. In particular, the comments seem mostly focused on consumer product build quality whereas the article is more focused on e.g. businesses trying to outsource something (like same day delivery) and getting a worse result even when they pay more than doing it internally. And the cultural obstacles that make these problems difficult to fix or even sometimes perceive.<p>I will note that I often wish Dan Luu was a bit less apparently-uniformly-confident in some of the statements he writes. He does back up what he says, but he&#x27;ll use the same tone for something he&#x27;s seen anecdotally and something he&#x27;s spent a month personally investigating.