Ask HN: Handling customers that want feature previewing?
Lots of good answers below on how to make it work, how you should charge more, etc.<p>Remember that saying no is also an option. You aren’t obliged to say yes just because someone asks for something you don’t sell, even if they are willing to pay.<p>For most SaaS there’s no logical reason why having a feature for 2 extra weeks would be an enormous advantage to a customer. In my experience what this question really is is “can we make last minute change requests to a feature you thought was done”. I’m not keen to guarantee that, so it’s a simple no, sorry, we can’t do that. It’s yet to be a deal breaker.