iPhone App will not stay open - just flashes when trying to launch
Seen from the company&#x27;s perspective, a user posting a negative Amazon review BEFORE contacting the manufacturer for help is upsetting, especially when as others have noted, it&#x27;s a product you&#x27;ve invested a lot in, and suddenly you have someone publicly advising others not to buy it. Of course this can cause even a well-meaning employee to go straight to damage control.<p>Not that I&#x27;m defending the person here, though. This is a total overreaction, and very condascending. Insulting your customer by questioning their maturity is not going to help your relationship, they&#x27;ve basically abandoned all hope of solving the customer&#x27;s problem right from the start (going directly against their role as customer support) and again tried to do damage control, not realising they&#x27;re part of the Twitter generation.<p>What&#x27;s even worse is that the account name is the exact name of the company&#x2F;product, so it&#x27;s totally official, and endorsed by the head of the company. If it was any other name, it could be passed off as a rogue representative having a bad day, but to see something like this coming from the official account, that if you don&#x27;t play how we want you to play, we&#x27;ll kick you out, is sure to put others off.<p>Not that I needed or ever wanted a &#x27;cloud-connected garage door opener&#x27; but hell, I would never buy one from this company now.