The UX Research Reckoning is Here
So I was ordering food from Door dash the other day. Being a blind person, I rely on a website to be coded well enough to present all of its content to me. So I&#x27;m using the down arrow, using NVDA, or Caps lock + Right Arrow on Voiceover for Mac, going through the items. And I noticed that some items were surely being skipped. And sure enough, when I went back and navigated with the Tab key, there they were, all the <i>other</i> drinks that McDonald&#x27;s offers. I mean, it&#x27;s better than on the iPhone, where DoorDash is so awful that it sucks Kaiju dung, but goodness I wish UX folks would just leave stuff alone, or shoot just ask people &quot;Hey, is this what you want?&quot; or &quot;How can we actually improve this thing?&quot; or &quot;Hey, would this break things for you?&quot; I think the only reason why it works so well on Android is because no one has messed with it yet. No, don&#x27;t do it, please. I mean, Door dash is far from the only mess I&#x27;ve come across in my like 15 years using tech as a blind person, But some services, like InstaCart, Door dash, Uber, stuff like that, are a bit more important to be accessible than someone&#x27;s cat picture gallery. I mean, I wouldn&#x27;t mind awesome descriptions of cats either, don&#x27;t get me wrong. And honestly, I don&#x27;t know if the fault is with Voiceover and its rather bad web support, or NVDA, but I&#x27;m pretty sure it&#x27;s Door dash. And it didn&#x27;t used to do this. It used to be fine on web browsers on a computer. And now I gotta pull out the Android phone when I want o order food.