Lea Kissner's job is making sure Google products protect the privacy of users
Well, they definitely do fail at the very core. For the non-enterprise Gmail accounts, there is basically no way for account owners to reattain control over an account if it was hijacked. Google product forums full of people blocked from the recovery of their account by sudo-AI recovery form and all the support they get is repeated &quot;use recovery form&quot; from some kind of &quot;google community volunteers&quot; (or something like that).<p>E-mail account is basically a concentration of personal data and doing so little to protect that negates everything else.