Student Debt Giant Navient to Borrowers: You’re on Your Own
&gt; There is no expectation that the servicer will act in the interest of the consumer... Navient says its public statements encouraging borrowers to contact the company didn’t mean it would act in their best interest.<p>So, pardon in advance for the vulgar language, but why the fuck is this OK?  From <i>any</i> company?<p>I&#x27;m getting real damn sick and tired of &quot;what the big print gives, the spidery print takes away&quot; and how we&#x27;re all just supposed to be OK with this, as if this is how the world works or some crap.<p>If your public advertising--especially, but not limited to, when administering a service on behalf of the government--explicitly says &quot;call us and we will help you,&quot; your company should not then be able to turn around and say &quot;well, caveat emptor for calling us, sucker.&quot;  Meanwhile, the handful of agencies devoted to trying to help the individual get any kind of a fair shake from the company &quot;provider&quot; that <i>massively outguns</i> any one individual customer, are all under attack from all sides as being &quot;too heavy handed.&quot;  (I love the CFPB, in case you can&#x27;t tell.)<p>Oh, and this whole &quot;consumer&quot; crap?  I&#x27;m not a &quot;consumer,&quot; I&#x27;m a <i>customer</i>.  I&#x27;m not consuming anything from a financial services provider, I&#x27;m using their services.  Stop with the idea that all of us are just mindless drones, eating our Pac Man-like dots on the way to a swift end, and maybe get back to the idea that real people are on the other end of those faceless account numbers.<p>(FWIW, this applies to every company with mandatory, binding arbitration clauses, including the oh-so-enlightened participants in Y Combinator.  Don&#x27;t restrict my ability to hold you to your side of the agreement while reserving all rights to pound me into the sand at your leisure.)