Fire your bad customers
I&#x27;ve had fun replying honestly to bad customers. I run a service where you pay once for a lifetime upgrade, and it doesn&#x27;t make much money so I don&#x27;t care very much about dissatisfying bad customers.<p>One of them emailed me with a subject line of &quot;my account is broken! FIX IT!!!&quot; and no body, to which I replied &quot;how rude, do you think I&#x27;m your slave?&quot;. He replied in the same vein, saying that if I didn&#x27;t fix it he&#x27;d go to a competitor, to which I said &quot;it&#x27;s a one-time payment and you&#x27;ve already paid me, if you leave you&#x27;re just basically saving me time in support&quot;.<p>He replied a few hours later apologizing for his rudeness and detailing what the problem was, which I helped him fix, but it was fun to see how much customers expect to be able to walk all over customer service and how surprised they are when you don&#x27;t take their shit.<p>To be fair, 99% of support emails are very kind and polite.