Amazon investigates after high-value orders were switched for cheaper products
(Source: Sell on Amazon, understand their processes)<p>There are several potential explanations for what’s going on here. These are the most likely (imo):<p>1. Customers are engaging in return fraud where they “return” an expensive item for a refund, but send back a different, cheaper item. Amazon’s warehouse personnel don’t catch it and then the cheaper item ends up in inventory as the more expensive item, which then gets shipped out to a different customer.<p>2. 3rd party sellers are engaging in fraud by sending in cheaper inventory and claiming it is actually more expensive items. Customers then receive the cheaper items when they order the more expensive item.<p>The way to avoid this is to buy items that are “shipped from and sold by” Amazon or the manufacturer.<p>Everyone gives Amazon a hard time, but in our experience, they are usually pretty good about doing the right thing for customers. They’re actually trying to solve a hard problem at scale (be a universal marketplace that delivers in 1-2 days). They make mistakes, but imo actually do a pretty good job.