The Mystery of the Slow Downloads
As a lifelong sysadmin and former ISP person, I would have never thought that I would be impressed with Comcast.  However, after I lost a sweet free colo deal (company I used to work for, got sold) a few years ago, I decided to move my main system back to the house.  I signed up for Comcast Business, because AT&amp;T&#x27;s only &quot;business&quot; option with static IPs involved 1:1 NAT through their crappy 2Wire-brand gateway.<p>Anyway, years later - I&#x27;d give Comcast Biz a score of 95&#x2F;100.  When I called to get PTR records added for my five static IPs, I ended up on the phone with the guy who was typing them in.  For the very few times I&#x27;ve had to call them (less than once a year), I&#x27;ve never had a tech try to run me through a &quot;script&quot;, or argue that I didn&#x27;t know what I was talking about when I tell them I&#x27;ve already done all the debugging and the problem was on their end.<p>Had upstream issues once (even to their own speedtest server, so it wasn&#x27;t going outside of the Comcast network), and after a couple of calls I woke up one Saturday morning to two techs and a manager on my front porch.  &quot;We brought an unlocked modem and everything we might need, not leaving until this is fixed.&quot;  They were at my place for about an hour, then went down the road to fix something on a junction box, and I had full speeds back.<p>Couldn&#x27;t get them to leave that uncapped modem, though...