January 28th Incident Report
&gt; One of the biggest customer-facing effects of this delay was that status.github.com wasn&#x27;t set to status red until 00:32am UTC, eight minutes after the site became inaccessible. We consider this to be an unacceptably long delay, and will ensure faster communication to our users in the future.<p>Amazon could learn a thing or two from Github in terms of understanding customer expectations.