Deutsche Bank's “dysfunctional” IT division (2018)
Yeh you notice it as a customer.<p>I can&#x27;t choose a password for my account; instead they assigned me a 6-digit PIN (Not kidding. A PIN).<p>When I registered my account at a local branch I gave them my dutch phone number.   Their website&#x27;s transaction page wouldn&#x27;t load due to a JavaScript parsing error over the dutch phone number format. I called customer support and they basically reacted as if water was burning. They would promise to get back to me. 3 weeks later I still couldn&#x27;t access my online bank account&#x27;s transaction page. I ended up eventually manually editing the HTML in inspector in order to be able to navigate to the page where I could update my phone number to a German one and I never heard back from support.<p>I tried opening a depot account for trading stocks. It just says &quot;Internal server error. your account id is incompatible. Please open an additional account with Deutsche Bank&quot;. I then tried this; had to go to KYC all over again; but I can&#x27;t because I can&#x27;t register two accounts on the 2FA app that is mandatory to have on my phone.  Customer support adviced to get a second phone (??).<p>and I&#x27;m just a normal customer. It&#x27;s impossible to bank with this bank. Every time I have to interact with them it feels like i&#x27;m in some weird fever dream.