Emotionless chatbots are taking over customer service
In manufacturing robots have been replacing workers that already did a very good job, somehow the engineers created these machines capable of increasing precision and quantity produced.<p>In assistance they are going to replace worthless call center people that know nothing of the matter at hand and&#x2F;or have no power&#x2F;autonomy to decide with these chatbots.<p>It won&#x27;t be that much difficult to make something <i>better</i> than the awful experience of talking with a clueless human, but from this to have something actually useful for the customer there is a loooong way.<p>The good news are that the underpaid worker at the call center (while now starving because of no income) will not be upset anymore by the angry reactions of the calling customers to their nonsense, and customers will feel much less that sense of impotence they experienced most of the time when they attempted to report an issue, as hitting a mechanical&#x2F;automated hard rubber wall is more acceptable than having to fight for hours with humans in (often vain) attempts to get a proper answer or to talk with someone understanding&#x2F;in charge.