How United Airlines Went from “Friendly Skies” to Throwing People Off Flights
IMHO: The article is too much rage-laden. The much more interesting article comes beneath the one linked (<a href="https:&#x2F;&#x2F;www.wired.com&#x2F;2017&#x2F;04&#x2F;united-airlines-overbook-flights-usually-pays-off&#x2F;" rel="nofollow">https:&#x2F;&#x2F;www.wired.com&#x2F;2017&#x2F;04&#x2F;united-airlines-overbook-fligh...</a>).<p>At the core doesn&#x27;t seem to be evilness of capitalist corporations, but rather<p>a) the economic usefulness of overbooking<p>b) an uncooperative (ex-)customer (his refusal to leave being unlawful)<p>c) an unqualified and brutal airport police<p>d) the disastrous United management resulting in employees unfit to deal with situations like these (diplomacy, authority to up the bump-fee) and a company that didn&#x27;t understood what kind of PR fallout this situation would bring.<p>See <a href="https:&#x2F;&#x2F;www.jacobinmag.com&#x2F;2017&#x2F;04&#x2F;united-airlines-video-passenger-private-property&#x2F;" rel="nofollow">https:&#x2F;&#x2F;www.jacobinmag.com&#x2F;2017&#x2F;04&#x2F;united-airlines-video-pas...</a> for why United had every right to remove the customer.