"DigitalOcean Killed Our Company"
Some people on HN hate Linode because of their past security screwups (which is valid), but having used both DO and Linode quite a lot, the support on Linode is way, way, way better than DO&#x27;s.<p>DO&#x27;s tier 1 support is almost useless. I set up a new account with them recently for a droplet that needed to be well separated from the rest of my infrastructure, and ran into a confusing error message that was preventing it from getting set up. I sent out a support request, and a while later, over an hour I think, I got an equally unhelpful support response back.<p>Things got cleared up by taking it to Twitter, where their social media support folks have got a great ground game going, but I really don&#x27;t want to have to rely on Twitter support for critical stuff.<p>DO seems to have gone with the &quot;hire cheap overseas support that almost but doesn&#x27;t quite understand English&quot; strategy, whereas the tier 1 guys at Linode have on occasion demonstrated more Linux systems administration expertise than I&#x27;ve got.