Money can be stolen from an Uber account
I have noticed that with any type of money processing service (stock broker, bank, ..), whenever any irregularity happens, I end up losing money no matter whether I was at fault.<p>The asymmetry between me as a customer and a large organisation with a faceless customer service is just so big that complaints take too much effort to reach someone that could do something about it (if they were willing to own up to problems, which they usually are not).<p>Having the legal right to get any fee refunded and getting it are just so far removed that I would wager all money handling services make non-trivial amounts of profits from unjust fees because they can exploit this asymmetry.<p>Sadly, for me as an individual the right decision is almost always to let it go because my time is more expensive.