Remove United from your flight results
United screwed up by not having a decent incentive system in place to avoid deplaning people. People have presented many options, including taking a ballpark figure on checkin, or whilst on the airplance a speaker announcement anyone to travel later for $800, wait a minute, $1000, $1200, okay great thanks folks.. That was extremely badly handled and shocking that no process was in place for this - as last minute crew travel as probably quite common - also that onboard manager laughed in someone&#x27;s face when they offer to deplane for $1600. A complete #fail at management level developing these processes.<p>That said, it wasn&#x27;t united that removed the guy, so had American or Southwest got to the point of needed to removing a non-co-operative passenger (it seems that point is less likely to occur) it would probably of been the same police team that actioned it. People need to remember that.<p>Also, this idea that he was targeted due to being Chinese has no supporting evidence, its more likely it was first row of people with less&#x2F;no airline status (given the extra legroom seats in front were probably reserve for gold members).<p>United screwed up on processes, gate management, and their apology. But this was the police&#x2F;airport-security that should shoulder most of blame for the social outrage..