The Cost of Shadow Work
<i>&gt; A business trip required the use of an unfamiliar travel platform, which required time and effort to learn. I scanned my own lunch items into a kiosk at the airport, which asked me if I wanted to leave a tip (to myself?). When the flight was delayed, I sat in a coffee shop where orders had to be placed via an iPad. After 30 minutes of waiting for a latte, I looked around for help but couldn’t find a human being to complain to (the guy next to me claimed to have been waiting 40 minutes). I eventually boarded without coffee or a refund.</i><p>This has happened to me on no less than a half dozen occasions. Those airport kiosks are a class action suit waiting to happen, IMO.