Software Disenchantment (2018)
Performance is one thing, but I&#x27;m really just struck by how often I run into things that are completely broken or barely working for extended periods of time.<p>As I write this, I&#x27;ve been trying to get my Amazon seller account reactivated for more than a year, because their reactivation process is just... broken.  Clicking any of the buttons, including the ones to contact customer support just take you back to the same page.  Attempts to even try to tell someone usually put you in touch with a customer service agent halfway across the world who has no clue what you&#x27;re talking about and doesn&#x27;t care; even if they did care, they&#x27;d have no way to actually forward your message along to the team that might be able to spend the 20 minutes it might take to fix the issue.<p>The &quot;barely working&quot; thing is even more common.  I feel like we&#x27;ve gotten used to everything just being so barely functional that it isn&#x27;t even a disadvantage for companies anymore.  We usually don&#x27;t have much of an alternative place to take our business.