Ask HN: What are some hacks of real founders who did things that don't scale?
Encouraged users to send emails for support, and answer every single one, no matter how unpleasant (one exception). At first I got angry with &quot;stupid&quot; questions, but then I realized that angry is not going to stop new emails, so I rolled up my sleeves and started fixing UX problems as they came in. At the peak I had 40k active users, and the deluge of communication was like drinking from the firehose, but with continuous improvements the stream of support emails withered and then dried up completely. Eventually I got to a point where had only one or two per day, and they were more of a leisurely conversation than support requests.