Jabra: we know our Bluetooth headsets don’t work with laptops
&quot;Wait, are you saying the headset can’t connect to a computer via native Bluetooth? And you knew it the whole time? While you asked me to try a different device, to update drivers, to install Jabra software, to meet with your technician…
You were just trying to wear me down?!?&quot;<p>This encapsulates what is most wrong and abhorrent about US customer service. This methodology is employed by thousands of companies, it is ingrained in the culture of their customer service reps. It is a &quot;Never Back Down&quot; attitude. They will consistently string a desperate customer along, through a maze of reps and procedures, knowing that the customer is more likely to burn out and give up before realizing that the road they are being led down does not result in resolution of the issue.<p>There are companies that do not engage in such behavior, yet they are primarily B2B rather than consumer facing, and usually in regard to items that are being purchased in the dollar range of tens and hundreds of thousands.