Man to pay £25,000 ($34,000) damages over negative TrustPilot review
There&#x27;s a lot of interesting detail in the judgement that isn&#x27;t covered in the article. I highly recommend reading through it (it&#x27;s quite short):<p><a href="https:&#x2F;&#x2F;www.bailii.org&#x2F;ew&#x2F;cases&#x2F;EWHC&#x2F;QB&#x2F;2021&#x2F;85.html" rel="nofollow">https:&#x2F;&#x2F;www.bailii.org&#x2F;ew&#x2F;cases&#x2F;EWHC&#x2F;QB&#x2F;2021&#x2F;85.html</a><p>If I had to summarise, I would say that this is a case of a consumer doing the most emotionally satisfying thing in response to receiving a poor service, rather than what is legally allowed. As the judgement says, the defendant never attempted to complain or ask for a remedy from the solicitors themselves as he is legally entitled to.<p>&gt; &quot;Also it was apparent that the Defendant made no attempt to engage in the Claimant&#x27;s dispute resolution process. A complaint should always be the first stage in resolving any issues of customer satisfaction.&quot;<p>The judgement also explains that in order for the defence of &quot;speaking the truth&quot; to succeed, he would need to submit evidence that others had been scammed by the same company - apparently the evidence of just a single datapoint is not enough:<p>&gt; &quot;I recognise that in the context of an application for summary judgment I must not conduct a mini-trial but it seems to me the Defendant&#x27;s allegations are so bold that in the complete absence of any credible material to support them I can conclude there is no real prospect of them succeeding at trial. I also take into account that the highpoint of the material submitted by Defendant is that he is unhappy with the service provided by Claimant.&quot;<p>So while it seems that in certain cases, the correct response to receiving a poor service would be to leave a negative review, it seems the law does not agree.