I’ve been delivering for Postmates and DoorDash
I&#x27;m surprised DoorDash et al. didn&#x27;t do away with tips.  It causes consternation for the couriers, is easily forgotten by the customers, and seems to have no benefit.<p>You can choose to set the tip when placing the order, or give a cash tip when the driver arrives.  The former is convenient, but meaningless; how do you set a tip for a service not yet performed?  The latter is inconvenient, especially if you don&#x27;t carry the necessary cash.  It complicates the delivery interaction, is more likely to be forgotten, and still won&#x27;t be very accurate.  Are you going to take the food out of the bag and check it before you tip and let the courier leave?<p>Uber did away with tips, and it&#x27;s wonderful.  Drivers know how much they&#x27;re going to make, riders know how much they&#x27;re spending, there is no awkwardness or pressure, and the rating system does a far better job at maintaining level of service.<p>My only experience has been with DoorDash.  They should do away with tips and overhaul their post-experience rating system.  Right now the only options are to give one overall rating to the whole experience, which is useless, or to report a problem, and even then you&#x27;re only able to report one problem.  If, for example, both your delivery was messed up and the order was wrong, you can&#x27;t tell DoorDash about both.  You have to choose one.  And their customer service takes 12 hours to respond, with completely arbitrary refunds.  Compare to Uber who has responded to all my inquiries within 3 minutes.<p>Still worse, when I report a problem with my order (wrong items) ... who gets blamed?  Does DoorDash investigate and see who was at fault, to correctly apply blame, or do they automatically blame the restaurant?  None of that is made clear to the customer, and so it gives me pause whenever I report problems.