What Do We Owe Our Teams?
&gt; I’ve parachuted into companies as interim CPO, my first order of business has been to [...] A deeply opinionated subject expert with visible disdain for average users will focus on rarely used expert features and tend to ignore opinions from the bottom 95% of customers. [...] worth a frank talk about fit and attitudes.<p>So he &quot;parachutes&quot; into a company from nowhere and is executing his &quot;first order of business&quot;.  And, at that point, rather than approaching it with humility and having discussions where one man&#x27;s opinion (his own) stacks up against another man&#x27;s opinion (evil &quot;subject expert&quot;), he already thinks of himself as the keeper of the oracle -- the oracle being that elusive &quot;95% of users&quot; for whom he apparently speaks, and everyone with views opposing his own as troublemakers who need to be alienated at best and shoved aside at worst.  ...sounds more like a run-of-the-mill manager, than a particularly enlightened one.