I got hacked and Facebook banned me
Increasing we automate processes, have programs do the work humans once did.<p>It&#x27;s extremely helpful and productive, but it has a darker side. The processes are rigid because machines are rigid, and the designers cater to the 99% cases.<p>But then the 1% happens, and you&#x27;re left out in the cold.<p>In the old world of humans and paper, as wasteful as it was, it was easy for exceptions to be made if the clerk was willing, and if they weren&#x27;t you&#x27;d find another clerk, or a clerks supervisor. The processes tended towards being flexible.<p>But today, you increasingly don&#x27;t interact with any humans, or if you do don&#x27;t be surprised if, in your unusual case, they say &quot;the computer won&#x27;t let me&quot;.<p>As governments move more and more towards digitization, and embrace machine learning, I expect similar stories might unfold - only it won&#x27;t be with an opt in social media website.