Google Brass Set 2023 as Deadline to Beat Amazon, Microsoft in Cloud
I want to put on end to the &quot;you can&#x27;t contact Google&quot; comments that comes up every time Google Cloud makes the front page.<p>You can contact Google Cloud. They are very responsive. I&#x27;m currently at a small startup using GCP, and I&#x27;ve been at similarly sized startups with equivalent AWS spends. I have found it easier to have serious discussions with GCP, compared to AWS.<p>We have dedicated GCP contacts. We actually have a Slack channel we share with our dedicated GCP contacts, so we can easily ask questions. Two of my coworkers just got out of a meeting with Google PMs less than an hour ago. Another one will be meeting at a Google office tomorrow. I had a meeting with about a dozen Google engineers and PMs from their database team(s).<p>Yes, you have to pay for support. They have a couple different support options, depending on your needs. But you have to pay for support with AWS too.<p>The one bad thing about Google Cloud support is their Level 1 support. It is very easy to submit a support ticket, and they will respond quickly. But if you are highly technical, and know what you are doing, and can research yourself, Level 1 support it nearly useless. They do make it easy to to escalate, with a prominent <i>Escalate</i> button in the ticket. And you can always escalate through your direct contacts (Account Manager, Technical Account Manager, Customer Engineer). But it would be nice if Level 1 could be bypassed, or were more technical. I think they are trying to iterate on the process. They recently started offering to have a video call a lot of the time, which isn&#x27;t my cup of tea, but I think it is a sign that they are trying to improve the Level 1 support.<p>If you are using Google Cloud as part of a business, you will be able to contact them. You will probably have an account manager that you can probably meet in person with. If you pay for support you will be able to submit support tickets, real humans will respond, and respond quickly.