Dara Khosrowshahi had a stint driving for Uber and delivering for Uber Eats
The CEO should have just set up a &quot;Suggestions Box&quot; or &quot;Comment Hotline&quot; and very real issues would have been collected, probably along with junk. Hire a firm to sift thru it, possibly match it against accounts for verification of issues, and you&#x27;d have an awesome list for a Product Manager to prioritize.<p>I&#x27;ll tell you some real issues. When living overseas, I didnt drive for 3 full years, just Uber&#x27;ed everywhere. These were work-paid and I tipped generously. I took thousands of trips. Then <i>boom</i> mysteriously they wouldnt let me add credit cards one day. I tried a bunch of credit cards, no luck. No recourse, no help from customer service, nothing. No error code, no next step.<p>Completely out of luck, I switched entirely to Careem. Then, when I returned to the US years later, still out of luck. Still no resolution from Uber. I switched here to Lyft.<p>How can this happen? How many other three-sigma customers are mysteriously ghosted off Uber cold-turkey? How can a public company survive with this brittle a system?