DontBuyDell.com
On the contrary I&#x27;ve had great experiences with Dell&#x27;s business line (Latitude, Precision models). Likewise the business warranty is excellent - log into TechDirect and I can submit a ticket for any one of the machines in my fleet. Dell will either send a technician out to service it in the field, or they&#x27;ll mail me an empty box so I can send the unit in for repair.<p>Consumer _anything_ is going to be hit or miss. This is known. Buying Dell&#x27;s consumer line and having a hard time trying to cash in on the consumer warranty doesn&#x27;t mean Dell is shit, just means their priorities are elsewhere. XPS in particular I see lots of complaints about so I don&#x27;t know why one would willingly buy what one _knows_ is their lowend (yes, it&#x27;s lowend crap - we know this because they advertise it as &quot;consumer highend&quot;). It probably still gets the job done for most people who own one.<p>Buy a recent, used Latitude next time and quit worrying - they are great.