Ask HN: How do you balance support and sprint tickets?
I&#x27;ve been working on and&#x2F;or managing both dev teams and devops&#x2F;ops teams, and it is my very strong opinion that <i>Scrum is terrible for devops&#x2F;ops teams</i>.  No managers (besides me) want to hear it, but it&#x27;s true.  It provides the wrong incentives to the team and leads to pain and sadness all around, and eventually production outages and employee turnover.  The Scrum game (heavily) incentivizes delaying support work at least until the next sprint, which frustrates the hell out of both teams.  If you&#x27;re doing the whole roadmap thing with goals and stuff, it&#x27;s even worse because then the incentive is to either #WONTFIX or half-ass it or somethign else to make it go away so you don&#x27;t attract the eye of Sauron from the spreadsheet overseers by slipping on your &quot;already pretty aggressive&quot; goals.<p>What to use then?  Kanban, with little to no deadlines (estimates are ok but be careful as it&#x27;s very easy for an &quot;estimate&quot; to turn into a &quot;this work is late because we thought it would be done by X.&quot;)