Americans don't feel they can get justice when wronged by their ISP – survey
As an Englishman, the consumer rights situation (or, uh, lack thereof) in the US boggles me regularly. It&#x27;s not just the complete absence of consumer regulators (&quot;we let the courts handle that&quot;) -- it&#x27;s that <i>even the courts</i> have been neutered! The Supreme Court has basically ruled that consumer class action suits don&#x27;t exist any more (<a href="https:&#x2F;&#x2F;www.fisherphillips.com&#x2F;resources-alerts-supreme-court-dims-the-light-on-class" rel="nofollow">https:&#x2F;&#x2F;www.fisherphillips.com&#x2F;resources-alerts-supreme-cour...</a>) -- everything can now be forced into binding arbitration.<p>This survey is from FairShake, whose whole schtick is that they can represent you in an arbitration proceeding so efficiently that you can actually afford to participate. They got written up in the NYT the other month: <a href="https:&#x2F;&#x2F;www.nytimes.com&#x2F;2020&#x2F;04&#x2F;06&#x2F;business&#x2F;arbitration-overload.html" rel="nofollow">https:&#x2F;&#x2F;www.nytimes.com&#x2F;2020&#x2F;04&#x2F;06&#x2F;business&#x2F;arbitration-over...</a><p>The only reason I found out about this at all is that FairShake are a customer of ours (their whole dispute-resolution process runs on <a href="https:&#x2F;&#x2F;anvil.works" rel="nofollow">https:&#x2F;&#x2F;anvil.works</a>), so I talked to them for our podcast (<a href="https:&#x2F;&#x2F;anvil.works&#x2F;blog&#x2F;podcast-fairshake" rel="nofollow">https:&#x2F;&#x2F;anvil.works&#x2F;blog&#x2F;podcast-fairshake</a>). Even with the profanities edited out, I&#x27;m pretty sure you can hear the incredulity in my voice.