If You Run a Small Business, Park in the Back of the Parking Lot
Lots of comments seem to miss the point of this article.  The point being made is to put the concerns of the customer first before yours.  I see the opposite happen all the time in software development.  You have two systems that somehow don&#x27;t talk to each other.  Instead of implementing some kind of connector between them, you make the customer log in twice and transfer information between the two systems.  In this case, the maker has prioritized their convenience over that of the user.  This is the wrong approach.  Before someone gets pedantic, obviously, if you have analyzed the costs and decided it makes sense, then go ahead and do you but don&#x27;t just make default decisions to benefit yourself at the cost to your customer