A Design Flaw Behind MacBook Pro’s “Stage Light” Effect [video]
This is just awful. I would like to throw my hat into the ring with an anecdotal story that Dell was good to me in the past. It was a few days before the warranty gave out and a printer shorted the USB to 240V, a bang, flash of light and the magic smoke was gone. I contacted them asking whether the USB bus had poly fuses and they told me I had warranty (this was a second hand laptop and I wasn&#x27;t aware of this). I sent it away, one week later a large number of components (motherboard, USB buses, sound board, webcam, etc) were replaced, as well as the keyboard that I hinted was unreliable.<p>My point is, something that was clearly accident and not a result of their product being faulty, they fixed the device for me with no questions asked. For that, a tip of the beanie and a future customer. I wish more customer-company relationships were like this and I hope that Dell don&#x27;t change.<p>On a different note, can we please pass laws globally that:<p>1. Allow for the right to self&#x2F;3rd party repair - where you can&#x27;t sign an agreement to waiver those rights<p>2. Replacement parts at a sane price (markup), especially if the part to be fixed is the result of an engineering design fault<p>3. Prevent device manufacturers from making the process of dismantling a device a destructive one, i.e using glue, welds, etc<p>4. Internally used service materials should be freely available with the device (even if proof of ownership is required to access them) in the language of the Country being sold to<p>5. Increase the warranty for parts that shouldn&#x27;t break quickly (modern laptops should last for at least 5 years) - i.e. the difference between a battery (expected to wear faster) and a CPU (not expected to wear)<p>6. Damage markers are not to be used to void warranty (i.e. Apple&#x27;s water damage markers that can even be triggered by humidity)