United Broke Its Contract with Flyers
I have a idea. Well, several.<p>1. Let&#x27;s stop overbooking in the airline industry. The seats are already prepaid for. Who cares if a passenger shows or not? (It&#x27;d be different if they were losing revenue when a passenger doesn&#x27;t show up; they aren&#x27;t).<p>2. Let&#x27;s take responsibility (the airline) if we fuck up (or an act of gawd enables) a situation where our own staff can&#x27;t get where to a destination they need to be in per our own scheduling. This means we don&#x27;t bump customers <i>involuntarily</i> for our fuck-up. If not enough paying customers volunteer so be it: We&#x27;ll eat the impact of our fuck-up of not properly planning how to get our own staff from point B to point B (whether that means finding an alternative for them to get there, delaying some other flight, whatever).<p>The crux is this entire situation seems to be four distinct matters:<p>- Overbooking (unnecessary)<p>- Staff logistics (contingency plans, accepting consequences)<p>- Involuntary bumping (goes away with addressing the former two matters)<p>- Security &#x2F; policing efforts for matters that aren&#x27;t being handled amicably in the moment by a disagreeing party (standard police matter I presume, which has a body of knowledge and skill associated with it which may have been lacking here or needs to be adopted to plane boarding situations)