“Click to subscribe, call to cancel” is illegal, FTC says
I had to cancel my gym membership because I was moving, and it required me to send a physical letter. I did this, but found out later that somehow I owed like 2 dollars, so they didn’t count my cancellation request because my account wasn’t up to date (should be illegal). They continued to bill me the entire membership fee, but my credit card had changed, so they sent my account to a collections agency. Right when I was trying to get a mortgage to buy a house. Cost me hundreds of dollars and much more in annoyance. Thanks The Edge for doing that to your previously loyal customer! It ought to be a law that once a customer informs you via email, text, phone or mail (and all must be easily found) subscription services can no longer accrue new charges.