Identify the main idea of a given article.
The paper argues that the use of AI-based assistants could dramatically enhance the customer service experience.
The main idea of the article is that AI-based assistants have the potential to significantly improve the customer service experience.
Complete the following task based on the instruction and optional input provided.### Instruction:
Identify the main idea of a given article.

### Input:
The paper argues that the use of AI-based assistants could dramatically enhance the customer service experience.

### Output:
The main idea of the article is that AI-based assistants have the potential to significantly improve the customer service experience.