Given a dialogue, identify whether the user is confused or not.
- Agent: You can use this code to redeem the tickets
- Customer: What code?
Yes, the user seems to be confused about the code being referred to by the agent for redeeming the tickets.
Complete the following task based on the instruction and optional input provided.### Instruction:
Given a dialogue, identify whether the user is confused or not.

### Input:
- Agent: You can use this code to redeem the tickets
- Customer: What code?

### Output:
Yes, the user seems to be confused about the code being referred to by the agent for redeeming the tickets.