Name three features of a good customer service representative.
1. Excellent communication skills: A good customer service representative should be able to listen attentively to a customer's concerns and clearly communicate the solutions or steps needed to resolve the issue. They should also have the ability to convey empathy and understanding towards the customer's situation.

2. Patience: Dealing with customers can be challenging, so patience is a key trait for a customer service representative. They should remain calm and composed, even in difficult or stressful situations, and take the time to fully understand the customer's issue before providing a solution.

3. Problem-solving abilities: A good customer service representative should have strong problem-solving skills, allowing them to effectively resolve a customer's issue or complaint. They should be able to think critically, and be resourceful in finding solutions to problems that may arise.
Complete the following task based on the instruction and optional input provided.### Instruction:
Name three features of a good customer service representative.

### Output:
1. Excellent communication skills: A good customer service representative should be able to listen attentively to a customer's concerns and clearly communicate the solutions or steps needed to resolve the issue. They should also have the ability to convey empathy and understanding towards the customer's situation.

2. Patience: Dealing with customers can be challenging, so patience is a key trait for a customer service representative. They should remain calm and composed, even in difficult or stressful situations, and take the time to fully understand the customer's issue before providing a solution.

3. Problem-solving abilities: A good customer service representative should have strong problem-solving skills, allowing them to effectively resolve a customer's issue or complaint. They should be able to think critically, and be resourceful in finding solutions to problems that may arise.