Planio is very concerned with protecting the user's privacy. Reasonable measures are undertaken to prevent unauthorized access to any personal information.
Log files and cookies
Each time the user accesses the Planio website, data will the saved in a log file on the servers of Planio. This data may contain a timestamp of the access, information about the browser used (user-agent), the Internet address, from which the requested page has been called (referrer), et al. Planio reserves the right to use this data in an anonymized form and without any correlation to the user for statistical purposes.
After logging in to the Planio website with user name and password, so-called cookies are used to identify the user during the course of his session. A cookie will be stored on the user's computer during the visit of the Planio website and automatically deleted upon the termination of his visit.
Publication by users
Planio users have the ability to share data and content with other users via Planio. They also have the ability to make data and content public on the general Web. All data and content which a user uploads or stores within a Planio instance will not be shared by Planio with any third party unless directed by the respective user. However, Planio can not be held responsible if a breach in confidentiality is caused by misconfiguration from the customer or a user to which permissions have been granted by a customer or user.
Planio collects some Personal Data from its Users.
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Planio GmbH, Rudolfstraße 14, 10245 Berlin, Germany
Owner contact email: support@plan.io
Among the types of Personal Data that Planio collects, by itself or through third parties, there are: Usage Data; email address; Cookies; first name; last name; VAT Number; company name; address; country; state; province; ZIP/Postal code; city.
Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using Planio.
Unless specified otherwise, all Data requested by Planio is mandatory and failure to provide this Data may make it impossible for Planio to provide its services. In cases where Planio specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.
Any use of Cookies – or of other tracking tools – by Planio or by the owners of third-party services used by Planio serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.
Users are responsible for any third-party Personal Data obtained, published or shared through Planio and confirm that they have the third party's consent to provide the Data to the Owner.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of Planio (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.
The Data concerning the User is collected to allow the Owner to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the following: Registration and authentication, Displaying content from external platforms, Analytics, SPAM protection, Remarketing and behavioral targeting, Managing contacts and sending messages and Contacting the User.
For specific information about the Personal Data used for each purpose, the User may refer to the section "Detailed information on the processing of Personal Data".
Google Ads conversion tracking (Google Inc.)
Google Ads conversion tracking is an analytics service provided by Google LLC or by Google Ireland Limited, depending on the location Planio is accessed from, that connects data from the Google Ads advertising network with actions performed on Planio.
Personal Data processed: Cookies; Usage Data.
Place of processing: US – Privacy Policy.
Google Analytics is a web analysis service provided by Google Inc. ("Google"). Google utilizes the Data collected to track and examine the use of Planio, to prepare reports on its activities and share them with other Google services.
This integration of Google Analytics anonymizes your IP address. It works by shortening Users' IP addresses within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the complete IP address be sent to a Google server and shortened within the US.
Place of processing: US – Privacy Policy – Opt Out.
Contact form (Planio)
By filling in the contact form with their Data, the User authorizes Planio to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form's header.
Personal Data processed: address; city; company name; country; email address; first name; last name; province; state; VAT Number; ZIP/Postal code.
SumoMe Mailing List or Newsletter (Sumo Group Inc.)
By registering on the mailing list or for the newsletter, the User's email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning Planio. Your email address might also be added to this list as a result of signing up to Planio or after making a purchase.
Personal Data processed: email address.
This type of service allows you to view content hosted on external platforms directly from the pages of Planio and interact with them.
Gravatar is an image visualization service provided by Automattic Inc. that allows Planio to incorporate content of this kind on its pages.
Please note that if Gravatar images are used for comment forms, the commenter's email address or parts of it may be sent to Gravatar - even if the commenter has not signed up for that service.
Personal Data processed: email address; Usage Data.
This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User.
These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.
Campaign Monitor (Freshview Pty Ltd.)
Campaign Monitor is an email address management and message sending service provided by Campaign Monitor Pty Ltd.
By registering or authenticating, Users allow Planio to identify them and give them access to dedicated services.
Depending on what is described below, third parties may provide registration and authentication services. In this case, Planio will be able to access some Data, stored by these third-party services, for registration or identification purposes.
Linkedin OAuth (LinkedIn Corporation)
Linkedin Oauth is a registration and authentication service provided by Linkedin Corporation and is connected to the Linkedin social network.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Google OAuth (Google Inc.)
Google OAuth is a registration and authentication service provided by Google Inc. and is connected to the Google network.
GitHub OAuth (GitHub Inc.)
GitHub OAuth is a registration and authentication service provided by GitHub Inc. and is connected to the GitHub network.
This type of service allows Planio and its partners to inform, optimize and serve advertising based on past use of Planio by the User.
This activity is facilitated by tracking Usage Data and by using Trackers to collect information which is then transferred to the partners that manage the remarketing and behavioral targeting activity.
Some services offer a remarketing option based on email address lists.
In addition to any opt-out feature provided by any of the services below, Users may opt out by visiting the Network Advertising Initiative opt-out page.
Users may also opt-out of certain advertising features through applicable device settings, such as the device advertising settings for mobile phones or ads settings in general.
Remarketing with Google Analytics (Google Inc.)
Remarketing with Google Analytics is a remarketing and behavioral targeting service provided by Google LLC or by Google Ireland Limited, depending on the location Planio is accessed from, that connects the tracking activity performed by Google Analytics and its Cookies with the Google Ads advertising network and the Doubleclick Cookie.
This type of service analyzes the traffic of Planio, potentially containing Users' Personal Data, with the purpose of filtering it from parts of traffic, messages and content that are recognized as SPAM.
Planio uses Userlike, a live chat software provided by Userlike UG based in Cologne, Germany. Userlike uses "cookies", text files that are stored on your computer and that allow for personal conversation in the form of a real-time chat with you. The following data is collected, processed and stored: contents of the chat, date and time of the chat, browser type / version, operating system used, URL of the previously visited website, and the amount of data sent. The data collected are not used to personally identify the visitor to this website and are not combined with personal data about the bearer of the pseudonym. The data is also stored by Userlike UG. Further information on the handling of personal data by Userlike UG can be found in their privacy policy at https://www.userlike.com/en/privacy_policy. Userlike is only embedded on the Planio website and in the free Planio trial accounts. After the test phase has expired, UserLike is no longer embedded.
The User's Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of Planio or the related Services.
In addition to the information contained in this privacy policy, Planio may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.
For operation and maintenance purposes, Planio and any third-party services may collect files that record interaction with Planio (System logs) use other Personal Data (such as the IP Address) for this purpose.
Planio does not support "Do Not Track" requests.
The Owner reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within Planio and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.
Information collected automatically through Planio (or third-party services employed in Planio), which can include: the IP addresses or domain names of the computers utilized by the Users who use Planio, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.
The individual using Planio who, unless otherwise specified, coincides with the Data Subject.
The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of Planio. The Data Controller, unless otherwise specified, is the Owner of Planio.
Planio (or this Application)
The service provided by Planio as described in the relative terms (if available) and on this site/application.
Cookies are Trackers consisting of small sets of data stored in the User's browser.
Tracker indicates any technology - e.g Cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting - that enables the tracking of Users, for example by accessing or storing information on the User's device.
This privacy policy relates solely to Planio, if not stated otherwise within this document.
Latest update: October 12, 2020
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