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Done in an instant
Have parcels collected at your convenience
Win an iPad now
Simply effortless
Return parcels easily
Simply effortless Return parcels easily
Manage your returns easily in no time at all.
Pack the goods, affix the shipping label and have the parcel collected by Swiss Post free of charge at your home or at an address of your choice.
Here's how it works Done in 4 steps
It is this easy to send your parcel back to a mail-order company:
Pack the goods well: Use the original packaging. Enclose the return form from the mail-order company.
Affix the shipping label: Stick the shipping label (business reply item label or with barcode number 99.01.xxx) received from the mail-order company onto the package.
Register for collection: Register your parcel for collection online via the Post-App. To do this, you need to be registered for "My Post".
Make the parcel available for collection
Of course, you can also drop off your parcels at one of our 2,800 acceptance points (Swiss Post branch, My Post 24).
Take part in the competition now I want to return a parcel now
It's this easy With the Post-App for smartphones
With the Post-App, ordering a parcel collection is even more convenient. Simply scan the barcode number with the Post-App scanner, request a collection, prepare the parcel for collection. Done.
Register for "My Post" now
And you're ready for the next return
When you have registered with "My Post", we will simply collect your parcels at your front door on request.
Competition Find out how it works and win
Answer the following three questions. With a little luck, you could win one of three iPads 2022 (10th generation).
Tip: Watch the video and it will be easy to answer the questions.
1. What is the name of Swiss Post's convenient collection solution?
Collecting returns
pick@home
Parcelpick
2. How do you order a return collection?
With the Post-App
Via the "My Post" customer portal
With the Post-App or via the "My Post" customer portal
3. What is sent back in the video?
Gugelhopf cake
Leave empty if you are not a computer. (optional)
Street and number
In future I would like to be informed about offers for private customers with Swiss Post's free newsletter. I can unsubscribe from the newsletter at any time by following the instructions in the newsletter. (optional)
Conditions of participation for the competition
You can participate in the contest by answering three questions about the "Returns" campaign and submitting the appropriate form. All persons resident in Switzerland over the age of 18 are eligible to participate. Only one entry per person is allowed. Employees of Swiss Post are excluded from participating. Participation in the contest is free of charge and free of any obligation to register for the pick@home service. By taking part in the competition, participants accept these conditions of participation.
All correct answers received between 3 January 2023 and 12 February 2023 will be entered into a prize draw for three iPads 2022 (10th generation) worth CHF 669.00 each.
The draw will be held on 15 February 2023 and the winners will be notified via e-mail. No correspondence will be entered into regarding the competition. The prize may not be exchanged or paid out in cash. The prize is not transferable. Any right of appeal is excluded.
The address details (last name, first name, address, e-mail address) provided by the winners will be used only for the purpose of sending the prizes. The data will be deleted after the purpose for its collection has been achieved (i.e. upon completion of the competition and the prize draw). This does not apply to data that may be further processed when consent has been given for the purpose of continuing to send the newsletter. You can find information about how Swiss Post handles data in the privacy policy.