text
stringlengths 13
368
| target
class label 77
classes | evaluation_predictions
sequence |
|---|---|---|
How can I use American Express to add money to my account? | 54supported_cards_and_currencies
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What is the code I need to get into the app? | 45passcode_forgotten
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The ATM gave me less cash than I requested | 75wrong_amount_of_cash_received
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Why does my transfer say "pending"? | 49pending_transfer
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Hello I changed my mind and really need a refund on one of things I bought recently. Can you please cancel the transaction and get my money back. Please it's urgent. | 52request_refund
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Why is my transfer not done yet? | 49pending_transfer
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What is the limit to top-up? | 60top_up_limits
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I deposited cash this morning and I am still waiting | 7balance_not_updated_after_cheque_or_cash_deposit
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Where can I reset the passcode? | 45passcode_forgotten
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I think my phone is either lost or stolen. | 43lost_or_stolen_phone
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Why could I not choose cash at the ATM? | 27declined_cash_withdrawal
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Who else can top up my account | 62topping_up_by_card
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How long for money transfer to show? | 49pending_transfer
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I lost my card | 42lost_or_stolen_card
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I was retrieving money and my card wouldn't remove. | 19card_swallowed
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How can I check the exchange rate applied to my transaction? | 18card_payment_wrong_exchange_rate
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I am still waiting for my card after 1 week. Is this ok? | 12card_arrival
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dont understand why transfer failed | 36failed_transfer
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Will it automatically top-up money if there isn't a lot left? | 5automatic_top_up
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What'll it charge me for a SEPA transfer? | 56top_up_by_bank_transfer_charge
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There appears to have been a reversion in my top up | 61top_up_reverted
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Why is my virtual card is being declined? | 72virtual_card_not_working
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I have found my lost or stolen card. Is there a way I can link the card with my account through my app again? | 14card_linking
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I would like to revert a transaction I did this morning | 9cancel_transfer
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I need a card, but I'm in the US at the moment. | 25country_support
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I'd rather not verify my identity. | 74why_verify_identity
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Is there a limit when using auto top-up? | 5automatic_top_up
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Why does the top-up need verification? | 71verify_top_up
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How do I set a new pin? | 22change_pin
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How can my friend send me money? | 51receiving_money
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Is there a reason I was charged a fee to transfer? | 64transfer_fee_charged
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My disposable virtual card is broken. | 72virtual_card_not_working
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I need some spare physical cards. | 40getting_spare_card
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I thought transfers were free, why was I charged a fee? | 64transfer_fee_charged
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What steps do I take to verify my identity? | 69verify_my_identity
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Why would I be charged a fee for card payment? | 16card_payment_fee_charged
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My contanctless has stopped working | 24contactless_not_working
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My payment still hasn't processed! | 46pending_card_payment
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Please tell me which cash machines will allow me to change my pin. | 22change_pin
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I need to validate the source of my funds. | 70verify_source_of_funds
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Will you reinstate my PIN? | 50pin_blocked
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] |
If I want to exchange currency, will there be extras? | 32exchange_charge
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Unknown direct deposit | 29direct_debit_payment_not_recognised
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Are there fees for adding money using an international card | 57top_up_by_card_charge
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A cheque deposit hasn't posted to my account, when will my balance update? | 7balance_not_updated_after_cheque_or_cash_deposit
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Is it possible to tell if my top up has reverted? | 61top_up_reverted
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Why is my disposable virtual card being denied? | 72virtual_card_not_working
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I am in Austria right now. I need to change my PIN ASAP, so can I still do this from here? | 22change_pin
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I recently got charged twice from a restaurant that I was at this week and I would like for one of those payments to be removed from my account. | 63transaction_charged_twice
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there's a delay in my top-up | 48pending_top_up
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Why did the ATM machine fail to give me a cash withdrawal? | 27declined_cash_withdrawal
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I am waiting for my card to arrive. | 13card_delivery_estimate
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How do I change my information? | 31edit_personal_details
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I am trying to exchange crypto and it's not working. Tell me how to fix this. | 8beneficiary_not_allowed
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Balance hasn't been updated following a cheque or cash deposit | 7balance_not_updated_after_cheque_or_cash_deposit
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Why couldn't I do a transfer to a beneficiary? | 8beneficiary_not_allowed
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Please help me to know the status of my card payment as its pending since a while. | 46pending_card_payment
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What are the limits to using disposable virtual cards? | 30disposable_card_limits
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Is there a limit to top-up amounts? | 60top_up_limits
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I think my card is broken | 15card_not_working
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I want a card. What is the procedure? | 44order_physical_card
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My card is being declined for a purchase. I bought items before and the card worked. Do you know what the problem is? | 53reverted_card_payment?
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How can I top up with cash? | 58top_up_by_cash_or_cheque
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do the details of my profile have to match my documents | 69verify_my_identity
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I tried to buy something online yesterday but it wouldn't stop saying declined. Tried again today but same thing happened. What's Broken? | 28declined_transfer
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Cash I didn't get shows in my app. | 21cash_withdrawal_not_recognised
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The expiration date of my card is approaching . | 10card_about_to_expire
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I want a refund for my purchase | 52request_refund
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my atm cash out is still pending | 47pending_cash_withdrawal
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I've already topped up, but I cannot see the funds being available. What happened? | 48pending_top_up
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Why is it important to verify a top-up card? | 71verify_top_up
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Can you tell me where I can order a virtual card? | 41getting_virtual_card
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I want one of those virtual cards! | 41getting_virtual_card
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How can I get a new card ASAP to replace an old, soon to expire one? | 10card_about_to_expire
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Help me transfer money to my credit card. | 62topping_up_by_card
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How long does it take to get my card? Can I choose when to receive it? | 13card_delivery_estimate
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When can I expect to receive my new card? | 13card_delivery_estimate
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What exchange rates do you offer? | 33exchange_rate
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The exchange rate given to me wasn't correct, after i purchased an item | 18card_payment_wrong_exchange_rate
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What is this direct debit I am seeing? | 29direct_debit_payment_not_recognised
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I sent you a cheque couple days ago, nothing happened to my account yet! This is unacceptable, where is my money?? | 7balance_not_updated_after_cheque_or_cash_deposit
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I've been unable to pay contactless with my card for over a week now. Is there a way to fix this issue? | 24contactless_not_working
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It wants me to verify the top up. Why? | 71verify_top_up
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I am experiencing difficulty providing my identity. | 68unable_to_verify_identity
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Why is the exchange rate wrong when I purchase something abroad? | 18card_payment_wrong_exchange_rate
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How do I do an international transfer? | 65transfer_into_account
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What is the number of days I have to wait for my Europe transfer? | 67transfer_timing
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I need my card quickly | 13card_delivery_estimate
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How can I change the PIN? Do I have to go to a real bank? | 22change_pin
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What locations can a card be delivered to? | 44order_physical_card
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Is there a verification code for top-ups? | 71verify_top_up
| [
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Is there a way to top-up automatically? | 5automatic_top_up
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I wasn't applied the correct exchange rate for an item I bought | 18card_payment_wrong_exchange_rate
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How can I start using my card? | 1activate_my_card
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When will the card arrive? | 13card_delivery_estimate
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Why caused my top up to not work? | 59top_up_failed
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I think I see a withdraw I did not make. | 21cash_withdrawal_not_recognised
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Please, activate my card | 1activate_my_card
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My transaction to pay for an item was returned to my account. | 53reverted_card_payment?
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How long do I have to wait for a transfer from the US? | 67transfer_timing
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