Dataset Viewer
text
null | inputs
dict | prediction
list | prediction_agent
stringclasses 1
value | annotation
stringclasses 2
values | annotation_agent
stringclasses 1
value | multi_label
bool 1
class | explanation
null | id
stringlengths 36
36
| metadata
null | status
stringclasses 1
value | event_timestamp
null | metrics
dict |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
null | {
"explanation": "The customer is asking a factual question and does not express any sentiment.",
"text": "What does it mean to have a pending cash withdrawal?"
} | [
{
"label": "neutral",
"score": 1
}
]
| Danis-MacBook-Pro.local | neutral | Danis-MacBook-Pro.local | false | null | 2645b438-1b81-470f-9752-713777ea545a | null | Validated | null | {
"text_length": 130
} |
null | {
"explanation": "The customer is simply asking a question and does not express any sentiment.",
"text": "Do you accept cash?"
} | [
{
"label": "neutral",
"score": 1
}
]
| Danis-MacBook-Pro.local | neutral | Danis-MacBook-Pro.local | false | null | 2f4c4270-fdd8-49b7-8be3-7c64853e2299 | null | Validated | null | {
"text_length": 96
} |
null | {
"explanation": "The customer is making a request for assistance, which does not indicate a positive or negative sentiment.",
"text": "I need to reset my passcode, this one isn't working"
} | [
{
"label": "neutral",
"score": 1
}
]
| Danis-MacBook-Pro.local | neutral | Danis-MacBook-Pro.local | false | null | 30393b47-4e34-41ba-90c6-a3899a2f303e | null | Validated | null | {
"text_length": 158
} |
null | {
"explanation": "The customer is asking a question and does not express any sentiment.",
"text": "How do I query a payment on my card? It looks like I have paid for the same thing twice."
} | [
{
"label": "neutral",
"score": 1
}
]
| Danis-MacBook-Pro.local | neutral | Danis-MacBook-Pro.local | false | null | 413f4564-7aa1-47d5-bd54-dc4ea6c7eb22 | null | Validated | null | {
"text_length": 158
} |
null | {
"explanation": "The customer is simply asking a question and does not express any sentiment.",
"text": "Is there an extra fee to exchange currencies?"
} | [
{
"label": "neutral",
"score": 1
}
]
| Danis-MacBook-Pro.local | neutral | Danis-MacBook-Pro.local | false | null | 47f7f9b2-ecfe-4b51-9295-199c3360b0e8 | null | Validated | null | {
"text_length": 122
} |
null | {
"explanation": "The customer is expressing dissatisfaction with their card payment having the wrong exchange rate, indicating a negative sentiment.",
"text": "My card payment had the wrong exchange rate"
} | [
{
"label": "negative",
"score": 1
}
]
| Danis-MacBook-Pro.local | negative | Danis-MacBook-Pro.local | false | null | 482b3daf-1005-408e-9996-ff97a1552852 | null | Validated | null | {
"text_length": 175
} |
null | {
"explanation": "The customer is asking a factual question and does not express any sentiment.",
"text": "What do you do to transfer money to my account?"
} | [
{
"label": "neutral",
"score": 1
}
]
| Danis-MacBook-Pro.local | neutral | Danis-MacBook-Pro.local | false | null | 4abdecc8-a71e-4c1a-8a85-41a6c90c15aa | null | Validated | null | {
"text_length": 125
} |
null | {
"explanation": "The customer is asking a question without expressing any sentiment.",
"text": "I have a cash withdrawal in my statement. Why is that?"
} | [
{
"label": "neutral",
"score": 1
}
]
| Danis-MacBook-Pro.local | negative | Danis-MacBook-Pro.local | false | null | 56493d31-232b-4eaf-af93-df0ccde6ef72 | null | Validated | null | {
"text_length": 122
} |
null | {
"explanation": "The customer is expressing frustration with being charged twice for the same purchase, indicating a negative sentiment.",
"text": "I was charged twice for the same purchase!"
} | [
{
"label": "negative",
"score": 1
}
]
| Danis-MacBook-Pro.local | negative | Danis-MacBook-Pro.local | false | null | 60cc44c3-3a22-4aba-ac58-f8bac569b991 | null | Validated | null | {
"text_length": 162
} |
null | {
"explanation": "The customer is expressing concern and worry about their account security, indicating a negative sentiment.",
"text": "There are a couple payments with my card shown that I'm not responsible for. What is going on? Maybe someone has access to my account."
} | [
{
"label": "negative",
"score": 1
}
]
| Danis-MacBook-Pro.local | negative | Danis-MacBook-Pro.local | false | null | 611bc264-338f-48c2-90eb-d2456c455bdd | null | Validated | null | {
"text_length": 242
} |
null | {
"explanation": "The customer is asking a question rather than expressing an opinion, so the sentiment is neutral.",
"text": "Why do the top-ups need to be verified?"
} | [
{
"label": "neutral",
"score": 1
}
]
| Danis-MacBook-Pro.local | neutral | Danis-MacBook-Pro.local | false | null | 6e75a86b-c78d-482e-ae02-840259b7571e | null | Validated | null | {
"text_length": 137
} |
null | {
"explanation": "The customer is expressing frustration with the slow processing of their check deposit, indicating a negative sentiment.",
"text": "The check I deposited yesterday isn't listed yet. Isn't that pretty slow? I need to see the balance increased by that check."
} | [
{
"label": "negative",
"score": 1
}
]
| Danis-MacBook-Pro.local | negative | Danis-MacBook-Pro.local | false | null | 7258de41-d310-46bb-b623-bdd818c45826 | null | Validated | null | {
"text_length": 247
} |
null | {
"explanation": "The customer is simply asking a question and does not express any sentiment.",
"text": "Do you have an option for auto top up?"
} | [
{
"label": "neutral",
"score": 1
}
]
| Danis-MacBook-Pro.local | neutral | Danis-MacBook-Pro.local | false | null | 7670d94b-723b-4d58-8d0b-b3abd1543299 | null | Validated | null | {
"text_length": 115
} |
null | {
"explanation": "The customer experienced an error when attempting to top up, indicating a negative sentiment.",
"text": "I got an cancellation error when I was topping up."
} | [
{
"label": "negative",
"score": 1
}
]
| Danis-MacBook-Pro.local | negative | Danis-MacBook-Pro.local | false | null | 85ff91f2-9fd7-434d-8f94-f4c985ef7f4e | null | Validated | null | {
"text_length": 144
} |
null | {
"explanation": "The customer is asking a question without expressing any sentiment.",
"text": "Why do I see an extra €1 charge on my statement?"
} | [
{
"label": "neutral",
"score": 1
}
]
| Danis-MacBook-Pro.local | negative | Danis-MacBook-Pro.local | false | null | 8bed3f9e-4aee-48bb-af30-28bfdfef859d | null | Validated | null | {
"text_length": 116
} |
null | {
"explanation": "The customer's request indicates frustration and disappointment that their attempt to get cash from the ATM was unsuccessful.",
"text": "I tired to get cash in the ATM but it was cancelled"
} | [
{
"label": "negative",
"score": 1
}
]
| Danis-MacBook-Pro.local | neutral | Danis-MacBook-Pro.local | false | null | 916ba486-6952-408a-9144-90a38ac15660 | null | Validated | null | {
"text_length": 177
} |
null | {
"explanation": "The customer is expressing frustration with an issue that has not been resolved, indicating a negative sentiment.",
"text": "I tried to transfer money to a receiver and they didn't get the right amount. What is going on and who do I contact to help me?"
} | [
{
"label": "negative",
"score": 1
}
]
| Danis-MacBook-Pro.local | negative | Danis-MacBook-Pro.local | false | null | 9222752d-117a-4972-a565-c7a7c7f730a0 | null | Validated | null | {
"text_length": 241
} |
null | {
"explanation": "The customer is expressing dissatisfaction with the extra fee, indicating a negative sentiment.",
"text": "In my statement, I got a €1 extra fee."
} | [
{
"label": "negative",
"score": 1
}
]
| Danis-MacBook-Pro.local | neutral | Danis-MacBook-Pro.local | false | null | 98eaaec3-bf2e-4a7c-b102-bf92f04bfc65 | null | Validated | null | {
"text_length": 134
} |
null | {
"explanation": "The customer is expressing concern about a fraudulent charge on their account, indicating a negative sentiment.",
"text": "I think I am a victim of fraud. I noticed there was a charge on my account that I didn't do because I haven't touched my card today. Can you please reverse the charge and refund my money?"
} | [
{
"label": "negative",
"score": 1
}
]
| Danis-MacBook-Pro.local | negative | Danis-MacBook-Pro.local | false | null | 9a0536ff-e9ac-4c70-9595-c2979f784594 | null | Validated | null | {
"text_length": 301
} |
null | {
"explanation": "The customer is expressing frustration and urgency due to the delay in their cash being available, indicating a negative sentiment.",
"text": "I deposited cash into my account a week ago and it is still not available, please tell me why? I need the cash back now."
} | [
{
"label": "negative",
"score": 1
}
]
| Danis-MacBook-Pro.local | negative | Danis-MacBook-Pro.local | false | null | a270a238-bd25-41fe-9713-ff3c1bbb50f2 | null | Validated | null | {
"text_length": 252
} |
null | {
"explanation": "The customer is expressing a belief, but not expressing any sentiment about the situation.",
"text": "I believe that a card payment I made was cancelled."
} | [
{
"label": "neutral",
"score": 1
}
]
| Danis-MacBook-Pro.local | neutral | Danis-MacBook-Pro.local | false | null | a5e62f7d-a590-4580-92e6-a3a6f4e22f07 | null | Validated | null | {
"text_length": 142
} |
null | {
"explanation": "The customer is asking a factual question and does not express any sentiment.",
"text": "Am I permitted to have a spare card?"
} | [
{
"label": "neutral",
"score": 1
}
]
| Danis-MacBook-Pro.local | neutral | Danis-MacBook-Pro.local | false | null | a78b1dfe-8f02-45cf-af7b-eede36c8abc6 | null | Validated | null | {
"text_length": 114
} |
null | {
"explanation": "The customer request does not express any sentiment, so it is classified as neutral.",
"text": "How do I troubleshoot my contactless?"
} | [
{
"label": "neutral",
"score": 1
}
]
| Danis-MacBook-Pro.local | neutral | Danis-MacBook-Pro.local | false | null | ab522a0b-9180-48d7-b615-8f3f85323c4c | null | Validated | null | {
"text_length": 122
} |
null | {
"explanation": "The customer is asking a question without expressing any sentiment.",
"text": "What do I do with my \"decline\" message on a transfer?"
} | [
{
"label": "neutral",
"score": 1
}
]
| Danis-MacBook-Pro.local | neutral | Danis-MacBook-Pro.local | false | null | ad6f3965-df10-4066-a48a-680ad08d5dbb | null | Validated | null | {
"text_length": 121
} |
null | {
"explanation": "The customer is asking a question without expressing any sentiment.",
"text": "How can I sign up for a virtual card?"
} | [
{
"label": "neutral",
"score": 1
}
]
| Danis-MacBook-Pro.local | neutral | Danis-MacBook-Pro.local | false | null | b76175c5-1f06-493f-a102-41a9eae50fac | null | Validated | null | {
"text_length": 105
} |
null | {
"explanation": "The customer is asking a factual question and does not express any sentiment.",
"text": "What is the maximum transactions for one disposable card?"
} | [
{
"label": "neutral",
"score": 1
}
]
| Danis-MacBook-Pro.local | neutral | Danis-MacBook-Pro.local | false | null | d3749931-6fc6-4c28-94d3-c90e4133318e | null | Validated | null | {
"text_length": 135
} |
null | {
"explanation": "The customer is simply asking for information and does not express any sentiment.",
"text": "What's the tracking on the card you sent?"
} | [
{
"label": "neutral",
"score": 1
}
]
| Danis-MacBook-Pro.local | neutral | Danis-MacBook-Pro.local | false | null | d78c0d99-d5d2-485d-adc3-921644d09d91 | null | Validated | null | {
"text_length": 123
} |
null | {
"explanation": "The customer is asking a factual question, not expressing an opinion or emotion.",
"text": "Is the top-up amount unlimited?"
} | [
{
"label": "neutral",
"score": 1
}
]
| Danis-MacBook-Pro.local | neutral | Danis-MacBook-Pro.local | false | null | d7ed8c6e-fb7b-42b2-bde7-b0287c5f70dd | null | Validated | null | {
"text_length": 112
} |
null | {
"explanation": "The customer is expressing frustration with not being able to access money from the ATM, indicating a negative sentiment.",
"text": "I couldn't get money from the ATM"
} | [
{
"label": "negative",
"score": 1
}
]
| Danis-MacBook-Pro.local | neutral | Danis-MacBook-Pro.local | false | null | d9b2b1ac-a709-4be8-a098-e7f8757cba92 | null | Validated | null | {
"text_length": 155
} |
null | {
"explanation": "The customer is making a request for a service, which does not indicate any sentiment.",
"text": "will you be able to activate my card"
} | [
{
"label": "neutral",
"score": 1
}
]
| Danis-MacBook-Pro.local | neutral | Danis-MacBook-Pro.local | false | null | e89b77c4-88cf-42a4-9e85-ac693dd28ee8 | null | Validated | null | {
"text_length": 123
} |
null | {
"explanation": "The customer is asking a question without expressing any sentiment.",
"text": "Why would a cash withdrawal be pending?"
} | [
{
"label": "neutral",
"score": 1
}
]
| Danis-MacBook-Pro.local | negative | Danis-MacBook-Pro.local | false | null | ea33e318-edcd-4fb3-9ff6-71b07b48179d | null | Validated | null | {
"text_length": 107
} |
null | {
"explanation": "The customer is expressing frustration and disappointment due to their items being stolen, indicating a negative sentiment.",
"text": "My things were stolen and I need to know if I can still use this app."
} | [
{
"label": "negative",
"score": 1
}
]
| Danis-MacBook-Pro.local | neutral | Danis-MacBook-Pro.local | false | null | f0fdc692-e440-420a-995d-7197ac15c478 | null | Validated | null | {
"text_length": 193
} |
null | {
"explanation": "The customer is expressing frustration and confusion about being charged for getting cash, indicating a negative sentiment.",
"text": "Why was I charged for getting cash?"
} | [
{
"label": "negative",
"score": 1
}
]
| Danis-MacBook-Pro.local | neutral | Danis-MacBook-Pro.local | false | null | f20f2b0a-9264-4cf9-999f-a75e845e9652 | null | Validated | null | {
"text_length": 159
} |
null | {
"explanation": "The customer is asking a question rather than expressing a sentiment, so the sentiment is neutral.",
"text": "Why do I need to verify my identity?"
} | [
{
"label": "neutral",
"score": 1
}
]
| Danis-MacBook-Pro.local | neutral | Danis-MacBook-Pro.local | false | null | f5564d20-0414-4da1-a61e-c9e24bf090a8 | null | Validated | null | {
"text_length": 135
} |
null | {
"explanation": "The customer is asking a question without expressing any sentiment.",
"text": "Why is there a direct debit set up in my name?"
} | [
{
"label": "neutral",
"score": 1
}
]
| Danis-MacBook-Pro.local | neutral | Danis-MacBook-Pro.local | false | null | f5fc6791-777a-45fc-8edd-38469c63b8ed | null | Validated | null | {
"text_length": 114
} |
null | {
"explanation": "The customer was unable to get the cash they needed from the ATM, indicating a negative sentiment.",
"text": "I needed cash from the ATM but I couldn't get it."
} | [
{
"label": "negative",
"score": 1
}
]
| Danis-MacBook-Pro.local | negative | Danis-MacBook-Pro.local | false | null | fcb633dc-8563-4e03-9d7b-9545e9d646e1 | null | Validated | null | {
"text_length": 148
} |
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