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Search for an example of an effective crisis communication strategy from a real business.
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One example of an effective crisis communication strategy is the way that restaurant chain Chipotle handled their 2015 food contamination crisis. They took quick action and issued a statement promptly, detailing the steps they were taking to investigate the issue and assuring customers that safety was their priority. They also provided updates and reassurance of their commitment to customers, which helped to restore trust and retain customers.