user
Write down two reasons why a company would choose to outsource its customer service operations.


assistant
1. Outsourcing customer service operations can provide a company with access to a larger pool of available and experienced customer service personnel. This can lead to higher customer satisfaction due to quicker response times and better quality support. 
2. Outsourcing can also help reduce operational costs for a company as they do not need to hire, train, or manage a dedicated in-house team. This leaves the company with more resources which can be used elsewhere in their business.