user
Construct an experiment to measure customer satisfaction with a customer chatbot


assistant
An experiment to measure customer satisfaction with a customer chatbot would involve testing a customer service scenario with both human agents and the chatbot. After testing the same scenario with both agents, participants would complete a survey to rate their satisfaction with the service. The survey should include questions about their overall experience, the helpfulness of the agent, the satisfaction with the speed of the interaction, and the fulfillment of their request. The results of the survey should then be analyzed to measure the customer satisfaction with the chatbot.