user
Troubleshoot the computer issue Scenario A.
Scenario A: The computer is not connecting to the internet


assistant
First, check that the internet cable is properly connected to the computer. Check the Wi-Fi settings of the device and make sure the correct network is selected. If the problem still exists, restart the computer and router to check if the issue is resolved. If the issue persists, contact your internet service provider to check if the issue is caused by them.