user
Task: Describe a workflow that a customer service representative would use to handle an angry customer.
Input: An angry customer has written an email to the customer service team expressing their dissatisfaction.
Output:
assistant
The customer service representative should use the following workflow to handle this situation:
- Take a deep breath and remain calm.
- Come up with a thoughtful written response.
- Thank the customer for their feedback and apologize for the inconvenience.
- Offer an explanation of why the customer experienced their issue.
- Ask permission to resolve their issue.
- Provide clear instructions with a timeline of when the customer can expect a resolution.
- Offer an apology and/or compensation if appropriate.
- Confirm that the customer's issue has been resolved.
- Follow-up with the customer to ensure their satisfaction.