user
Write an email responding to this inquiry.
Dear Customer Service,

I am inquiring about the status of my order.


assistant
Dear Customer,

Thank you for your inquiry about your order. I apologize for the delay and appreciate your patience. I have checked the status of your order and I am happy to inform you that it is currently in production and should be delivered within the next 2-3 days. 

Should you have any questions, please don't hesitate to contact us directly. We are always happy to help.

Thank you for your business!

Sincerely,

Customer Service Team