user
Create a list of interview questions to evaluate a potential hire for a customer service representative position.
assistant

1. Tell me about a time when you had to handle a difficult customer service issue.
2. What techniques do you use to de-escalate customer service situations?
3. How do you prioritize customer service tasks?
4. How do you stay organized with multiple customer service requests?
5. In what ways have you gone above and beyond to satisfy a customer?
6. Describe a time when you had to handle an irate customer.
7. What do you believe makes a good customer service experience?
8. How do you stay up to date with customer service technologies and trends?
9. What is your experience with customer service software and automation tools?
10. What strategies have you used to improve customer satisfaction?