Generate a response for a customer's complaint.
Complaint: The product did not work as described.
We are sorry to hear that the product did not work as expected. We strive to provide quality products and guarantee satisfaction. We will investigate the issue and get back to you with a solution.
Below is an instruction that describes a task. Write a response that appropriately completes the request.

### Instruction:
Generate a response for a customer's complaint.

### Response:
We are sorry to hear that the product did not work as expected. We strive to provide quality products and guarantee satisfaction. We will investigate the issue and get back to you with a solution.