Answers.Body: <p>CiviCRM can be configured to read an email into an activity. The section <em>Email-to-Activity processing</em> in the chapter <a href="https://docs.civicrm.org/user/en/stable/advanced-configuration/email-system-configuration/" rel="nofollow noreferrer">Email system configuration</a> of the manual describes this in detail. But as a short summary, it entails configuring an IMAP email box and process it with a scheduled job.</p>
  
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2017-01-17T18:09:22.300Z
Answers.Text: The downside of that would be that you import all emails in the box I think? The requirement here is to import a single email when I as a user think it is useful rather than all emails in the box.
Answers.UserDisplayName: ErikH - CiviCooP
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2017-01-17T19:22:16.033Z
Answers.Text: Typically you set up a special inbox for this purpose, and then forward or bcc there to import them.
Answers.UserDisplayName: Coleman
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2017-01-18T14:40:12.070Z
Answers.Text: Can also configure to only pull a specific subfolder.
Answers.UserDisplayName: Demerit
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2017-01-19T09:25:14.490Z
Answers.Text: @Coleman - if you forwarded it, wouldn't it get attached to the wrong contact?
Answers.UserDisplayName: michaelmcandrew
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2017-01-17T15:19:49.987Z
Answers.LastActivityDate: 2017-01-17T15:19:49.987Z
Answers.UserDisplayName: Kainuk - CiviCooP
Answers.Body: <p>Are you using MS Outlook or Gmail? We've written a couple of extensions/plugins which allow the functionality you've described.</p>
  
  <p>A couple of posts will give you some background to the project</p>
  
  <p><a href="https://vedaconsulting.co.uk/outlookforcivicrm-release" rel="nofollow noreferrer">https://vedaconsulting.co.uk/outlookforcivicrm-release</a>
  <a href="https://vedaconsulting.co.uk/outlookforcivicrm-civicase" rel="nofollow noreferrer">https://vedaconsulting.co.uk/outlookforcivicrm-civicase</a></p>
  
  <p>We've also recently done some work allowing you to sync CiviCRM Groups to mailing lists within your outlook client - blog post to come.</p>
  
  <p>The CiviCRM extension and the outlook plugin can be found in our git repo along with installation instructions.</p>
  
  <p><a href="https://github.com/veda-consulting/uk.co.vedaconsulting.outlookapi" rel="nofollow noreferrer">https://github.com/veda-consulting/uk.co.vedaconsulting.outlookapi</a></p>
  
  <p>Thanks Erik and Pete for the nudges!</p>
  
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2017-01-17T18:10:17.743Z
Answers.Text: Thanks Parvez! I expect they will use Outlook and we now where to find you :-)
Answers.UserDisplayName: ErikH - CiviCooP
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2017-01-17T18:52:27.990Z
Answers.Text: Can you provide links here to help complete this answer?
Answers.UserDisplayName: petednz - fuzion
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2017-01-18T09:27:59.197Z
Answers.Text: We will use MS Outlook indeed. @Petednz, I am not sure what you mean by providing links, what kind of links do you mean?
Answers.UserDisplayName: user4177
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2017-01-18T09:49:20.217Z
Answers.Text: I think Pete means that it would be nice if Parvez adds links to his extensions and plugins :-)
Answers.UserDisplayName: ErikH - CiviCooP
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2017-01-18T15:25:55.587Z
Answers.Text: Have added some links to the answer, happy to help get you up and running if needed.
Answers.UserDisplayName: Parvez Saleh
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2017-01-17T14:52:56.380Z
Answers.LastActivityDate: 2017-01-18T15:25:14.790Z
Answers.LastEditDate: 2017-01-18T15:25:14.790Z
Answers.UserDisplayName: Parvez Saleh
Answers.Body: <p>This <a href="https://civicrm.org/blog/petednz/improvements-to-inbound-emails-to-cases-in-4730" rel="nofollow noreferrer">blog</a> explains how we delivered some improvements to 'inbound email' so that they could include the case id in the subject, and have the email added to the relevant case</p>
  
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2018-03-19T05:18:25.220Z
Answers.LastActivityDate: 2018-03-19T05:18:25.220Z
Answers.UserDisplayName: petednz - fuzion
Answers.Body: <p>This <a href="https://civicrm.org/blog/dahndy/leveraging-civicrm-email-to-activity-processing-in-gmail" rel="nofollow noreferrer">blog post</a> gives a good overview of an excellent way to import only certain tagged emails into CiviCRM.  I found it very helpful and clearly written.</p>
  
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2018-03-19T05:17:44.900Z
Answers.Text: YOu may be interested in this too: https://civicrm.org/blog/petednz/improvements-to-inbound-emails-to-cases-in-4730
Answers.UserDisplayName: petednz - fuzion
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2018-03-18T22:42:15.050Z
Answers.LastActivityDate: 2018-03-18T22:42:15.050Z
Answers.UserDisplayName: richardsplayground
Body: <p>I would like to be able to select and import one or more e-mails from my external inbox, into the Activities of a Case, creating a new activity. Is this possible and if yes, how? Who is familiar with this and how is it done? </p>
  
Tags: <email><import><civicase>
Title: How can I import e-mails to CiviCRM?
ThreadText: # How can I import e-mails to CiviCRM?
  
  (Asked by: username_0 on 2017-01-17)
  
  I would like to be able to select and import one or more e-mails from my external inbox, into the Activities of a Case, creating a new activity. Is this possible and if yes, how? Who is familiar with this and how is it done?
  
  **Tags:** email, import, civicase
  
  
  ---
  
  ## 4 answers
  
  ### Answer by username_1 on 2017-01-17. Score: 2
  
  CiviCRM can be configured to read an email into an activity. The section *Email-to-Activity processing* in the chapter [Email system configuration](https://docs.civicrm.org/user/en/stable/advanced-configuration/email-system-configuration/) of the manual describes this in detail. But as a short summary, it entails configuring an IMAP email box and process it with a scheduled job.
  
  > **Comments:**
  > **username_2**: The downside of that would be that you import all emails in the box I think? The requirement here is to import a single email when I as a user think it is useful rather than all emails in the box.  
  > **username_3**: Typically you set up a special inbox for this purpose, and then forward or bcc there to import them.  
  > **username_4**: Can also configure to only pull a specific subfolder.  
  > **username_5**: @username_3 - if you forwarded it, wouldn't it get attached to the wrong contact?  
  
  ---
  
  ### Answer by username_6 on 2017-01-17. Score: 2
  
  Are you using MS Outlook or Gmail? We've written a couple of extensions/plugins which allow the functionality you've described.
  
  A couple of posts will give you some background to the project
  
  <https://vedaconsulting.co.uk/outlookforcivicrm-release>
  <https://vedaconsulting.co.uk/outlookforcivicrm-civicase>
  
  We've also recently done some work allowing you to sync CiviCRM Groups to mailing lists within your outlook client - blog post to come.
  
  The CiviCRM extension and the outlook plugin can be found in our git repo along with installation instructions.
  
  <https://github.com/veda-consulting/uk.co.vedaconsulting.outlookapi>
  
  Thanks Erik and Pete for the nudges!
  
  > **Comments:**
  > **username_2**: Thanks username_6! I expect they will use Outlook and we now where to find you :-)  
  > **username_7**: Can you provide links here to help complete this answer?  
  > **username_0**: We will use MS Outlook indeed. @username_7, I am not sure what you mean by providing links, what kind of links do you mean?  
  > **username_2**: I think Pete means that it would be nice if username_6 adds links to his extensions and plugins :-)  
  > **username_6**: Have added some links to the answer, happy to help get you up and running if needed.  
  
  ---
  
  ### Answer by username_7 on 2018-03-19. Score: 0
  
  This [blog](https://civicrm.org/blog/username_7/improvements-to-inbound-emails-to-cases-in-4730) explains how we delivered some improvements to 'inbound email' so that they could include the case id in the subject, and have the email added to the relevant case
  
  
  ---
  
  ### Answer by username_8 on 2018-03-18. Score: 0
  
  This [blog post](https://civicrm.org/blog/dahndy/leveraging-civicrm-email-to-activity-processing-in-gmail) gives a good overview of an excellent way to import only certain tagged emails into CiviCRM. I found it very helpful and clearly written.
  
  > **Comments:**
  > **username_7**: YOu may be interested in this too: https://civicrm.org/blog/username_7/improvements-to-inbound-emails-to-cases-in-4730  
  
  ---
  
  