Answers.Body: <p>Under Administer - Customize Data and Screens - Display Preferences, there's a choice for WYSIWYG editor. Try changing it to something else and see if the problem goes away.</p>
  
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2016-12-13T17:20:24.370Z
Answers.Text: I've seen this behaviour using WYSIWYG editors. I don't know whether its specific to the browser being used, or the WYSIWYG editor itself.
Answers.UserDisplayName: Graham
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2016-12-09T20:45:18.533Z
Answers.LastActivityDate: 2016-12-09T20:45:18.533Z
Answers.UserDisplayName: Demerit
Body: <p>Our organisation is using CiviCrm 4.4.8. And we use Civicases a lot. Our users that login to our CiviCrm system using an iMac have trouble typing their e-mail (on a case) as each time when they press enter the cursor goes up instead of down. 
  Can any one help us solving this issue, I am sure we are not the only one who has bumped into this issue. </p>
  
  <p>Looking forward to your response. </p>
  
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2016-12-09T20:43:31.257Z
Comments.Text: I don't have such an old copy of CiviCRM handy, but when I'm looking at the "Open Case" screen in CiviCRM, I don't see a place to enter an email.  So I think I'm looking at the wrong screen.  Could you please edit your question to make it clear which screen has this problem?
Comments.UserDisplayName: Jon G - Megaphone Tech
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2016-12-09T20:47:19.810Z
Comments.Text: Jon the email is under Case Roles on Manage Case - you can click on a mail icon in there to send an email and file it on the case.
Comments.UserDisplayName: Demerit
Tags: <email><civicase>
Title: How do I prevent the cursor going up instead of down when I press enter in an e-mail while using an iMac
ThreadText: # How do I prevent the cursor going up instead of down when I press enter in an e-mail while using an iMac
  
  (Asked by: username_0 on 2016-12-09)
  
  Our organisation is using CiviCrm 4.4.8. And we use Civicases a lot. Our users that login to our CiviCrm system using an iMac have trouble typing their e-mail (on a case) as each time when they press enter the cursor goes up instead of down.
  Can any one help us solving this issue, I am sure we are not the only one who has bumped into this issue.
  
  Looking forward to your response.
  
  **Tags:** email, civicase
  
  > **Comments:**
  > **username_1**: I don't have such an old copy of CiviCRM handy, but when I'm looking at the "Open Case" screen in CiviCRM, I don't see a place to enter an email.  So I think I'm looking at the wrong screen.  Could you please edit your question to make it clear which screen has this problem?  
  > **username_2**: Jon the email is under Case Roles on Manage Case - you can click on a mail icon in there to send an email and file it on the case.  
  
  ---
  
  ## 1 answers
  
  ### Answer by username_2 on 2016-12-09. Score: 1
  
  Under Administer - Customize Data and Screens - Display Preferences, there's a choice for WYSIWYG editor. Try changing it to something else and see if the problem goes away.
  
  > **Comments:**
  > **username_3**: I've seen this behaviour using WYSIWYG editors. I don't know whether its specific to the browser being used, or the WYSIWYG editor itself.  
  
  ---
  
  