Answers.Body: <p>The Civimobile team was great. After updating the extension and app to the latest version 4.1.1 the app works like a dream.</p>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2019-09-12T17:03:37.410Z
Answers.LastActivityDate: 2019-09-12T17:03:37.410Z
Answers.UserDisplayName: Davy Ivins
Answers.Body: <p>our discussion is here <a href="https://github.com/agiliway/com.agiliway.civimobileapi/issues/30" rel="nofollow noreferrer">https://github.com/agiliway/com.agiliway.civimobileapi/issues/30</a></p>
  
  <p>Let's continue in github.</p>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2019-08-22T16:29:22.300Z
Answers.Text: Thanks for your post but this doesn't really answer the question. Are you able to provide the full answer here rather than linking to another site?
Answers.UserDisplayName: William Mortada
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2019-08-22T10:21:11.987Z
Answers.LastActivityDate: 2019-08-22T10:21:11.987Z
Answers.UserDisplayName: Andrew Stabryn
Body: <p>When I try to use CiviMobile on my phone to login to CiviCRM I get error "Please install CiviMobile extension in your CiviCRM".</p>
  
  <ul>
  <li>Drupal7.67 / CiviCRM 5.12.2 / php7.2 / Running on Aegir</li>
  <li>Installed CiviMobile 4.0.1 on my Android phone from Play Store and
  can successfully log in to the demo.</li>
  <li>installed CiviMobileAPI v4.0.2 from the repository and it reflects
  as installed.</li>
  <li>Installation directory is    /data/disk/xxx/static/platforms/platform_name/sites/collaborate2019.co.za/files/civicrm/ext/com.agiliway.civimobileapi</li>
  <li>CiviCRM/Administer/CiviMobile settings reflects that the extension is
  up to date</li>
  <li>Login username and password and website URL
  <a href="https://collaborate2019.co.za" rel="nofollow noreferrer">https://collaborate2019.co.za</a> are correct (when I tried
  <a href="https://collaborate2019.co.za/civicrm" rel="nofollow noreferrer">https://collaborate2019.co.za/civicrm</a> it gave me "Server API error")</li>
  </ul>
  
  <p>Any ideas what I can try?</p>
  
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2019-08-06T18:37:14.307Z
Comments.Text: is there any way you could check the civi logs or your server logs to see if it's connecting or experiencing an error and then narrow it down from there? can you replicate this from a fresh install? I used to have a site hosted Aegir (barracuda aegir), it did some funky stuff, could you pull it off that platform and test it out to see if its config could be compounding an issue?
Comments.UserDisplayName: Zachary
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2019-08-07T13:48:57.143Z
Comments.Text: Hi @Zachary. There is no info in the Drupal dblog or the CiviCRM log, and my hosting provider says they can't find anything in the system logs. They did suggest that I move the extension from /sites/collaborate2019.co.za/files/civicrm/ext/ to the code space. Can you recall where you placed the CiviCRM extensions when you hosted on Aegir?
Comments.UserDisplayName: Davy Ivins
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2019-08-19T19:36:57.897Z
Comments.Text: It's been forever, sorry I can't remember.
Comments.UserDisplayName: Zachary
Tags: <civimobile>
Title: SOLVED CiviMobile won't login "please install CiviMobile in your CiviCRM"
ThreadText: # SOLVED CiviMobile won't login "please install CiviMobile in your CiviCRM"
  
  (Asked by: username_0 on 2019-08-04)
  
  When I try to use CiviMobile on my phone to login to CiviCRM I get error "Please install CiviMobile extension in your CiviCRM".
  
  * Drupal7.67 / CiviCRM 5.12.2 / php7.2 / Running on Aegir
  * Installed CiviMobile 4.0.1 on my Android phone from Play Store and
    can successfully log in to the demo.
  * installed CiviMobileAPI v4.0.2 from the repository and it reflects
    as installed.
  * Installation directory is /data/disk/xxx/static/platforms/platform\_name/sites/collaborate2019.co.za/files/civicrm/ext/com.agiliway.civimobileapi
  * CiviCRM/Administer/CiviMobile settings reflects that the extension is
    up to date
  * Login username and password and website URL
    <https://collaborate2019.co.za> are correct (when I tried
    <https://collaborate2019.co.za/civicrm> it gave me "Server API error")
  
  Any ideas what I can try?
  
  **Tags:** civimobile
  
  > **Comments:**
  > **username_1**: is there any way you could check the civi logs or your server logs to see if it's connecting or experiencing an error and then narrow it down from there? can you replicate this from a fresh install? I used to have a site hosted Aegir (barracuda aegir), it did some funky stuff, could you pull it off that platform and test it out to see if its config could be compounding an issue?  
  > **username_0**: Hi @username_1. There is no info in the Drupal dblog or the CiviCRM log, and my hosting provider says they can't find anything in the system logs. They did suggest that I move the extension from /sites/collaborate2019.co.za/files/civicrm/ext/ to the code space. Can you recall where you placed the CiviCRM extensions when you hosted on Aegir?  
  > **username_1**: It's been forever, sorry I can't remember.  
  
  ---
  
  ## 2 answers
  
  ### Answer by username_0 on 2019-09-12. Score: 3 | Accepted answer
  
  The Civimobile team was great. After updating the extension and app to the latest version 4.1.1 the app works like a dream.
  
  
  ---
  
  ### Answer by username_2 on 2019-08-22. Score: 0
  
  our discussion is here <https://github.com/agiliway/com.agiliway.civimobileapi/issues/30>
  
  Let's continue in github.
  
  > **Comments:**
  > **username_3**: Thanks for your post but this doesn't really answer the question. Are you able to provide the full answer here rather than linking to another site?  
  
  ---
  
  