Answers.Body: <p>Some of the forms on Civicrm won't allow me to access dropdown menus. The menus are greyed out. I thought this was a browser issue as it happens only on Firefox and Chrome, but not on MS Edge. It is caused by the Dashlane password extension. I started Firefox in safe mode, with extensions disabled. The issue goes away. I have removed Dashlane from Firefox and Chrome. Civi is working well.</p>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2020-09-13T23:26:44.437Z
Answers.LastActivityDate: 2020-09-13T23:26:44.437Z
Answers.UserDisplayName: Phillip Money
Body: <p><a href="https://i.sstatic.net/mF9Vf.jpg" rel="nofollow noreferrer"><img src="https://i.sstatic.net/mF9Vf.jpg" alt="enter image description here" /></a>This is probably not a Civi issue, but any feedback would be appreciated. I have set up an event. Under Registration Screen, I have the option to Include Profile Top of Page and Include Profile Bottom of the Page. When I select an option in either or both fields and save, I am not able to access either field again. They are both greyed out. After much work with a colleague yesterday, we established this occurs only in Firefox. I have logged into Microsoft Edge and I am able to access the dropdown. I like using Firefox and I don't want to have to change between browsers when using Civi. Is there a way to solve this? Thanks.</p>
  
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2020-09-09T23:29:11.370Z
Comments.Text: The issue appears to happen in Chrome as well, but not MS Edge.
Comments.UserDisplayName: Phillip Money
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2020-09-09T23:59:09.040Z
Comments.Text: Can you pls look at https://dmaster.demo.civicrm.org/civicrm/event/manage/registration?reset=1&action=update&id=3#/volunteer/manage/0 and tell me if the same behaviour exists. not sure if this is only a problem for a new event, if so pls replicate on demo. thx.
Comments.UserDisplayName: petednz - fuzion
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2020-09-10T00:04:18.150Z
Comments.Text: Thanks Peter. I will follow up and get back to you.
Comments.UserDisplayName: Phillip Money
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2020-09-12T01:42:32.180Z
Comments.Text: @petednz-fuzion. I set up a new event in the demo site. The same behaviour is not replicated. It is still happening in our Civi site in Firefox and Chrome, but not in Opera and Edge. A colleague says that it does not happen for her in Firefox.I have also tried accessing the site from a different laptop - the same thing happens. It has me stumped.
Comments.UserDisplayName: Phillip Money
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2020-09-12T07:19:52.100Z
Comments.Text: are you on latest civi? if not perhaps worth upgrading
Comments.UserDisplayName: petednz - fuzion
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2020-09-13T02:11:01.597Z
Comments.Text: @petednz-fuzion. We have Civi 5.26.2 installed. I will work on getting the latest version installed. Thanks for your help.
Comments.UserDisplayName: Phillip Money
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2020-09-13T02:28:21.330Z
Comments.Text: @petednz-fuzion. I think I worked the issue out. I have Dashlane, a password manager extension, installed on Chrome and Firefox. I have had the issue where it conflicts with Javascript on sites before. I restarted Firefox in safe mode, with extensions disabled and I can access the dropdowns. I have raised the issues with Dashlane before, but they don't seem to care. Thanks for your help with this. It also answers the question why a colleague was able to access Civi on Firefox and Chrome without problems. It's funny that it doesn't occur with the Civi version on my own website. I will upgrade.
Comments.UserDisplayName: Phillip Money
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2020-09-13T22:02:53.577Z
Comments.Text: Ah ha. Yep I use Privacy Badger which also causes some forms to fail (not civi ones) and I have to remember to turn it off before complaining to the site owners that their sites are broken.
Comments.UserDisplayName: petednz - fuzion
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2020-09-13T22:03:14.000Z
Comments.Text: Perhaps you could add as your own Answer to help close this off
Comments.UserDisplayName: petednz - fuzion
Tags: <civievent>
Title: Unable to access Registration Screen dropdown Civievnts
ThreadText: # Unable to access Registration Screen dropdown Civievnts
  
  (Asked by: username_0 on 2020-09-09)
  
  [![enter image description here](https://i.sstatic.net/mF9Vf.jpg)](https://i.sstatic.net/mF9Vf.jpg)This is probably not a Civi issue, but any feedback would be appreciated. I have set up an event. Under Registration Screen, I have the option to Include Profile Top of Page and Include Profile Bottom of the Page. When I select an option in either or both fields and save, I am not able to access either field again. They are both greyed out. After much work with a colleague yesterday, we established this occurs only in Firefox. I have logged into Microsoft Edge and I am able to access the dropdown. I like using Firefox and I don't want to have to change between browsers when using Civi. Is there a way to solve this? Thanks.
  
  **Tags:** civievent
  
  > **Comments:**
  > **username_0**: The issue appears to happen in Chrome as well, but not MS Edge.  
  > **username_1**: Can you pls look at https://dmaster.demo.civicrm.org/civicrm/event/manage/registration?reset=1&action=update&id=3#/volunteer/manage/0 and tell me if the same behaviour exists. not sure if this is only a problem for a new event, if so pls replicate on demo. thx.  
  > **username_0**: Thanks Peter. I will follow up and get back to you.  
  > **username_0**: @username_1. I set up a new event in the demo site. The same behaviour is not replicated. It is still happening in our Civi site in Firefox and Chrome, but not in Opera and Edge. A colleague says that it does not happen for her in Firefox.I have also tried accessing the site from a different laptop - the same thing happens. It has me stumped.  
  > **username_1**: are you on latest civi? if not perhaps worth upgrading  
  > **username_0**: @username_1. We have Civi 5.26.2 installed. I will work on getting the latest version installed. Thanks for your help.  
  > **username_0**: @username_1. I think I worked the issue out. I have Dashlane, a password manager extension, installed on Chrome and Firefox. I have had the issue where it conflicts with Javascript on sites before. I restarted Firefox in safe mode, with extensions disabled and I can access the dropdowns. I have raised the issues with Dashlane before, but they don't seem to care. Thanks for your help with this. It also answers the question why a colleague was able to access Civi on Firefox and Chrome without problems. It's funny that it doesn't occur with the Civi version on my own website. I will upgrade.  
  > **username_1**: Ah ha. Yep I use Privacy Badger which also causes some forms to fail (not civi ones) and I have to remember to turn it off before complaining to the site owners that their sites are broken.  
  > **username_1**: Perhaps you could add as your own Answer to help close this off  
  
  ---
  
  ## 1 answers
  
  ### Answer by username_0 on 2020-09-13. Score: 1
  
  Some of the forms on Civicrm won't allow me to access dropdown menus. The menus are greyed out. I thought this was a browser issue as it happens only on Firefox and Chrome, but not on MS Edge. It is caused by the Dashlane password extension. I started Firefox in safe mode, with extensions disabled. The issue goes away. I have removed Dashlane from Firefox and Chrome. Civi is working well.
  
  
  ---
  
  