Answers.Body: <p>The problem overcomes when deactivated AT Commerce 7.x-3.2 as the enabled theme. Then buttons and menus worked. Upgrade was successful finally.</p>
  
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2018-01-12T03:56:11.067Z
Answers.LastActivityDate: 2018-01-12T03:56:11.067Z
Answers.UserDisplayName: Andrés Duhour
Body: <p>I am trying to upgrade from civicrm 4.5.5. I follow instructions of <a href="https://docs.civicrm.org/sysadmin/en/latest/upgrade/drupal7/" rel="nofollow noreferrer">https://docs.civicrm.org/sysadmin/en/latest/upgrade/drupal7/</a> but any time I do the upgrade I get the screen with skip or retry buttons that doesn't work. I don't know if the ugrade was completed.</p>
  
  <p><a href="https://i.sstatic.net/cWPTK.png" rel="nofollow noreferrer"><img src="https://i.sstatic.net/cWPTK.png" alt="this screen results in any upgrade try"></a></p>
  
  <p>Then if I go to the civicrm page I see the new version number (4.6.34) but menu disappeared and I can't continue working with the previous data, contribution pages, mailing, etc.</p>
  
  <p>what could be the problem?</p>
  
  <p>[<img src="https://i.sstatic.net/wYENI.png" alt="Civicrm home[2]"></p>
  
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2018-01-07T06:09:38.993Z
Comments.Text: Can you check in CiviCRM logs (sites/default/files/civicrm/ConfigLog/) for any error?
Comments.UserDisplayName: Pradeep Nayak
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2018-01-07T06:37:48.863Z
Comments.Text: Yes, but there aren't any error i in the moment of the last upgrade
Comments.UserDisplayName: Andrés Duhour
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2018-01-07T08:25:51.440Z
Comments.Text: Was the upgrade successful? Are there any JavaScript errors on browser console? Try clearing Drupal and CiviCRM cache
Comments.UserDisplayName: Pradeep Nayak
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2018-01-07T12:54:39.960Z
Comments.Text: At this moment the upgrade was not succesful. I cleared caches, removed contents of sites/default/files/civicrm/templates_c and the file sites/default/files/civicrm/ConfigAndLog/Config.IDS.ini
Comments.UserDisplayName: Andrés Duhour
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2018-01-07T12:58:00.583Z
Comments.Text: You will need to upgrade CiviCRM first. Check for any console error on [yourdomainname]/civicrm/upgrade?reset=1
Comments.UserDisplayName: Pradeep Nayak
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2018-01-07T13:13:58.063Z
Comments.Text: Yes, I give some more information:I rebuild menus and database triggers. The problem appears to have a solution from I changed theme from AT Commerce 7.x-3.2 to Seven 7.56. This change allowed access to civicrm home, I could see the menu, and appears to work. I visited ?q=civicrm/upgrade&reset=1 and the upgrading process started to move step by step from version to version. The page stops with a message lie this [Executed: Finish Upgrade DB to 4.6.alpha4]
Comments.UserDisplayName: Andrés Duhour
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2018-01-07T15:27:03.023Z
Comments.Text: Finally the upgrade was succesful. Thanks for the advice. There perstist problems when I use theme 'At commerce. ' I have to close the question?
Comments.UserDisplayName: Andrés Duhour
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2018-01-08T04:56:02.317Z
Comments.Text: Great! Yes, Write answer to your own question the fix that you did to overcome the error.
Comments.UserDisplayName: Pradeep Nayak
Tags: <drupal><upgrade>
Title: Problem with upgrade from 4.5.5 in drupal
ThreadText: # Problem with upgrade from 4.5.5 in drupal
  
  (Asked by: username_0 on 2018-01-07)
  
  I am trying to upgrade from civicrm 4.5.5. I follow instructions of <https://docs.civicrm.org/sysadmin/en/latest/upgrade/drupal7/> but any time I do the upgrade I get the screen with skip or retry buttons that doesn't work. I don't know if the ugrade was completed.
  
  [![this screen results in any upgrade try](https://i.sstatic.net/cWPTK.png)](https://i.sstatic.net/cWPTK.png)
  
  Then if I go to the civicrm page I see the new version number (4.6.34) but menu disappeared and I can't continue working with the previous data, contribution pages, mailing, etc.
  
  what could be the problem?
  
  [![Civicrm home[2]](https://i.sstatic.net/wYENI.png)
  
  **Tags:** drupal, upgrade
  
  > **Comments:**
  > **username_1**: Can you check in CiviCRM logs (sites/default/files/civicrm/ConfigLog/) for any error?  
  > **username_0**: Yes, but there aren't any error i in the moment of the last upgrade  
  > **username_1**: Was the upgrade successful? Are there any JavaScript errors on browser console? Try clearing Drupal and CiviCRM cache  
  > **username_0**: At this moment the upgrade was not succesful. I cleared caches, removed contents of sites/default/files/civicrm/templates_c and the file sites/default/files/civicrm/ConfigAndLog/Config.IDS.ini  
  > **username_1**: You will need to upgrade CiviCRM first. Check for any console error on [yourdomainname]/civicrm/upgrade?reset=1  
  > **username_0**: Yes, I give some more information:I rebuild menus and database triggers. The problem appears to have a solution from I changed theme from AT Commerce 7.x-3.2 to Seven 7.56. This change allowed access to civicrm home, I could see the menu, and appears to work. I visited ?q=civicrm/upgrade&reset=1 and the upgrading process started to move step by step from version to version. The page stops with a message lie this [Executed: Finish Upgrade DB to 4.6.alpha4]  
  > **username_0**: Finally the upgrade was succesful. Thanks for the advice. There perstist problems when I use theme 'At commerce. ' I have to close the question?  
  > **username_1**: Great! Yes, Write answer to your own question the fix that you did to overcome the error.  
  
  ---
  
  ## 1 answers
  
  ### Answer by username_0 on 2018-01-12. Score: 1
  
  The problem overcomes when deactivated AT Commerce 7.x-3.2 as the enabled theme. Then buttons and menus worked. Upgrade was successful finally.
  
  
  ---
  
  