Answers.Body: <p>welcome to CiviCRM Stack Exchange!</p>
  <p>Navigate to Administer -&gt; CiviContribute -&gt; iATS Payments settings -&gt; Here you can enter an email address which should be notified of failures (first option). There are some other settings here you may want to explore as well.</p>
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Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2020-06-26T00:11:52.423Z
Answers.LastActivityDate: 2020-06-26T00:11:52.423Z
Answers.UserDisplayName: KarinG - Semper IT
Answers.Body: <p>As others said in the comments, CiviRules can work in this scenario; if you set it up where the trigger is &quot;contribution changed,&quot; and the conditions are that the contribution is failed and the contribution recur ID is not null (just to eliminate the possibility of getting flagged for a failed one-time payment), you can then send an email to yourself and/or the contributor notifying you/them about the failed payment.</p>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2020-06-25T19:27:02.827Z
Answers.LastActivityDate: 2020-06-25T19:27:02.827Z
Answers.UserDisplayName: Lesley Carter - BackOffice
Answers.Body: <p>Believe this feature has been included in the 1.7.5 version ( <a href="https://github.com/iATSPayments/com.iatspayments.civicrm/milestone/1?closed=1" rel="nofollow noreferrer">https://github.com/iATSPayments/com.iatspayments.civicrm/milestone/1?closed=1</a>  ) which is in beta stage ( January 2023 )</p>
  <p><a href="https://i.sstatic.net/fzGBU.png" rel="nofollow noreferrer"><img src="https://i.sstatic.net/fzGBU.png" alt="enter image description here" /></a></p>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2023-01-10T19:34:40.100Z
Answers.LastActivityDate: 2023-01-10T19:53:57.423Z
Answers.LastEditDate: 2023-01-10T19:53:57.423Z
Answers.UserDisplayName: yurg
Body: <p>I am using IATS payment processor. I want to get notified if any recurring charge goes failed.</p>
  
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2020-06-21T22:01:37.673Z
Comments.Text: we have done some initial work on notifications when a normal payment fails (is incomplete). I assume something similar could be done for recurring if something doesn't already exist
Comments.UserDisplayName: petednz - fuzion
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2020-06-22T08:25:28.677Z
Comments.Text: We are trying this with the data processor extension, comparing the old recurring contribution status to the news one (we only only look at those where payment couldn't be taken at all after x number of attempts) and have a dashlet as the output. Probably just as easy to trigger an email at the same time. CiviRules may also work on the activity for 'Recurring contribution cancelled'
Comments.UserDisplayName: RebeccaTregenna
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2020-06-22T10:00:00.663Z
Comments.Text: How about creating rule when payment is set to failed send email
Comments.UserDisplayName: Pradeep Nayak
Tags: <payment-processor><recurring-contributions><iatspayments>
Title: CiviCRM send notification to admin if payment goes failed on recurring charges
ThreadText: # CiviCRM send notification to admin if payment goes failed on recurring charges
  
  (Asked by: username_0 on 2020-06-21)
  
  I am using IATS payment processor. I want to get notified if any recurring charge goes failed.
  
  **Tags:** payment-processor, recurring-contributions, iatspayments
  
  > **Comments:**
  > **username_1**: we have done some initial work on notifications when a normal payment fails (is incomplete). I assume something similar could be done for recurring if something doesn't already exist  
  > **username_2**: We are trying this with the data processor extension, comparing the old recurring contribution status to the news one (we only only look at those where payment couldn't be taken at all after x number of attempts) and have a dashlet as the output. Probably just as easy to trigger an email at the same time. CiviRules may also work on the activity for 'Recurring contribution cancelled'  
  > **username_3**: How about creating rule when payment is set to failed send email  
  
  ---
  
  ## 3 answers
  
  ### Answer by username_4 on 2020-06-26. Score: 2 | Accepted answer
  
  welcome to CiviCRM Stack Exchange!
  
  Navigate to Administer -> CiviContribute -> iATS Payments settings -> Here you can enter an email address which should be notified of failures (first option). There are some other settings here you may want to explore as well.
  
  [![enter image description here](https://i.sstatic.net/9XWwI.png)](https://i.sstatic.net/9XWwI.png)
  
  
  ---
  
  ### Answer by username_5 on 2020-06-25. Score: 1
  
  As others said in the comments, CiviRules can work in this scenario; if you set it up where the trigger is "contribution changed," and the conditions are that the contribution is failed and the contribution recur ID is not null (just to eliminate the possibility of getting flagged for a failed one-time payment), you can then send an email to yourself and/or the contributor notifying you/them about the failed payment.
  
  
  ---
  
  ### Answer by username_6 on 2023-01-10. Score: 0
  
  Believe this feature has been included in the 1.7.5 version ( <https://github.com/iATSPayments/com.iatspayments.civicrm/milestone/1?closed=1> ) which is in beta stage ( January 2023 )
  
  [![enter image description here](https://i.sstatic.net/fzGBU.png)](https://i.sstatic.net/fzGBU.png)
  
  
  ---
  
  