Answers.Body: <p>I have the exact same error, I installed on hostgator, 7.3php, Activated and hit either CivicCRM Installer or &quot;CiviCRM is almost ready. You must configure CiviCRM for it to work.&quot; After seeing CiviCRM Installed sucessfully it jumps to &quot;wp-admin/admin.php?page=CiviCRM&amp;q=civicrm/admin/access/wp-permissions&amp;reset=1&quot; and i get Sorry, you are not allowed to access this page. Using civicrm-5.39.0-wordpress.zip and the instructions on the wordpress install page.</p>
  <ul>
  <li>I cleaned out my uploads directory</li>
  <li>I tried changing permissions</li>
  <li>I attempted a clean reinstall several times</li>
  </ul>
  <p><a href="https://i.sstatic.net/meDsl.png" rel="nofollow noreferrer"><img src="https://i.sstatic.net/meDsl.png" alt="enter image description here" /></a></p>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2021-07-15T21:02:35.280Z
Answers.Text: This does not seem to be a Answer, more a 'me too' issue. if you think there are differences to the OP then pls post as a new question. you may also get support at https://chat.civicrm.org/civicrm/channels/wordpress
Answers.UserDisplayName: petednz - fuzion
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2021-07-15T21:15:24.597Z
Answers.Text: also hostgator may not be sufficient for hosting civicrm - https://chat.civicrm.org/civicrm/pl/bqtxqb5idjg3zr48yfhsgosxja
Answers.UserDisplayName: petednz - fuzion
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2021-07-15T20:45:30.040Z
Answers.LastActivityDate: 2021-07-15T20:45:30.040Z
Answers.UserDisplayName: Jim Bilodeau
Body: <p>I am attempting to activate the CiviCRM 5.37.2 plugin on WordPress 5.7.2 after editing the MySQL connection string. After saving the connection string, I briefly get the CiviCRM &quot;Success&quot; page before I get the infamous WordPress &quot;Whtie screen of death&quot; saying &quot;Sorry, you are not allowed to access this page.&quot; (see attached)</p>
  <p>To rule out my web host<a href="https://i.sstatic.net/juYFw.jpg" rel="nofollow noreferrer"><img src="https://i.sstatic.net/juYFw.jpg" alt="enter image description here" /></a> as the source of the issue, I spun up an Amazon Lightsail WP instance and got the exact same behavior. Any help is appreciated.</p>
  
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2021-05-17T22:09:24.177Z
Comments.Text: Can you detail the server version?  php, mysql, and apache/nginx?    I did a clean install of WP and CiviCRM with php 7.3, MariaDB 10.3, and Apache 2.4 on a debian server and the install completed as expected.   Did you get anything at all in the logs>
Comments.UserDisplayName: Kevin Cristiano
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2021-05-18T01:31:50.920Z
Comments.Text: Hi Kevin, PHP 7.4, MariaDB 10.3, Apache 2.4. I don't have command line access on my webhost, but Lightsail WP was using the official "certified by Bitnami" image. Did you alter the MySQL connection string to something other than the default? (For example, for CiviCRM to use a separate database from the CMS) That's where the issue is occurring for me. Not getting anything in the logs, it craps out and returns to the prior screen.
Comments.UserDisplayName: Nicholas DeCenzo
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2021-05-18T07:34:47.073Z
Comments.Text: I did set the string to use a different database.   the success screen you briefly get is the install success screen
Comments.UserDisplayName: Kevin Cristiano
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2021-05-19T21:00:52.190Z
Comments.Text: Yes I have verified that is the success screen. However, the settings do not save. Is there some bug in CiviCRM?
Comments.UserDisplayName: Nicholas DeCenzo
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2021-05-20T22:21:14.350Z
Comments.Text: I have been unable to reproduce this on any of the servers we use.   If you can give any further details I can see if I can get a failure on my side.   One question - if you leave the DB to the same as the WP DB does it succedd or fail?
Comments.UserDisplayName: Kevin Cristiano
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2021-05-26T17:33:03.563Z
Comments.Text: I doubt it's a CiviCRM bug, but difficult to tell without error messages. More likely to be some sort of configuration problem. CiviCRM has its own logs and may be saving details there which will not be picked up by Query Monitor. Check your wordpress install at wordpress/wp-content/uploads/civicrm/ConfigAndLog/ and see if there is a log file for when you see the error.
Comments.UserDisplayName: fred2
Tags: <wordpress><installation>
Title: WordPress WSOD When Activating CiviCRM 5.37.2
ThreadText: # WordPress WSOD When Activating CiviCRM 5.37.2
  
  (Asked by: username_0 on 2021-05-17)
  
  I am attempting to activate the CiviCRM 5.37.2 plugin on WordPress 5.7.2 after editing the MySQL connection string. After saving the connection string, I briefly get the CiviCRM "Success" page before I get the infamous WordPress "Whtie screen of death" saying "Sorry, you are not allowed to access this page." (see attached)
  
  To rule out my web host[![enter image description here](https://i.sstatic.net/juYFw.jpg)](https://i.sstatic.net/juYFw.jpg) as the source of the issue, I spun up an Amazon Lightsail WP instance and got the exact same behavior. Any help is appreciated.
  
  **Tags:** wordpress, installation
  
  > **Comments:**
  > **username_1**: Can you detail the server version?  php, mysql, and apache/nginx?    I did a clean install of WP and CiviCRM with php 7.3, MariaDB 10.3, and Apache 2.4 on a debian server and the install completed as expected.   Did you get anything at all in the logs>  
  > **username_0**: Hi username_1, PHP 7.4, MariaDB 10.3, Apache 2.4. I don't have command line access on my webhost, but Lightsail WP was using the official "certified by Bitnami" image. Did you alter the MySQL connection string to something other than the default? (For example, for CiviCRM to use a separate database from the CMS) That's where the issue is occurring for me. Not getting anything in the logs, it craps out and returns to the prior screen.  
  > **username_1**: I did set the string to use a different database.   the success screen you briefly get is the install success screen  
  > **username_0**: Yes I have verified that is the success screen. However, the settings do not save. Is there some bug in CiviCRM?  
  > **username_1**: I have been unable to reproduce this on any of the servers we use.   If you can give any further details I can see if I can get a failure on my side.   One question - if you leave the DB to the same as the WP DB does it succedd or fail?  
  > **username_2**: I doubt it's a CiviCRM bug, but difficult to tell without error messages. More likely to be some sort of configuration problem. CiviCRM has its own logs and may be saving details there which will not be picked up by Query Monitor. Check your wordpress install at wordpress/wp-content/uploads/civicrm/ConfigAndLog/ and see if there is a log file for when you see the error.  
  
  ---
  
  ## 1 answers
  
  ### Answer by username_3 on 2021-07-15. Score: 0
  
  I have the exact same error, I installed on hostgator, 7.3php, Activated and hit either CivicCRM Installer or "CiviCRM is almost ready. You must configure CiviCRM for it to work." After seeing CiviCRM Installed sucessfully it jumps to "wp-admin/admin.php?page=CiviCRM&q=civicrm/admin/access/wp-permissions&reset=1" and i get Sorry, you are not allowed to access this page. Using civicrm-5.39.0-wordpress.zip and the instructions on the wordpress install page.
  
  * I cleaned out my uploads directory
  * I tried changing permissions
  * I attempted a clean reinstall several times
  
  [![enter image description here](https://i.sstatic.net/meDsl.png)](https://i.sstatic.net/meDsl.png)
  
  > **Comments:**
  > **username_4**: This does not seem to be a Answer, more a 'me too' issue. if you think there are differences to the OP then pls post as a new question. you may also get support at https://chat.civicrm.org/civicrm/channels/wordpress  
  > **username_4**: also hostgator may not be sufficient for hosting civicrm - https://chat.civicrm.org/civicrm/pl/bqtxqb5idjg3zr48yfhsgosxja  
  
  ---
  
  