Body: <p>We have a shared mailbox in Office/Microsoft365 that we want to add to Civi as an &quot;Email Account&quot; for &quot;email-to-activity processing&quot; via IMAP.</p>
  <p>A shared mailbox does not have its own license/username.</p>
  <p>So, in this case, the username and password are for the authorised user, but the <a href="https://www.arclab.com/en/kb/email/imap-settings-shared-mailbox-office-exchange-online.html" rel="nofollow noreferrer">mailbox name needs to be specified as the shared mailbox</a>. Otherwise the authorised user's mailbox will be accessed.</p>
  <p>Civi only allows you to specify the username (assumes that the mailbox name and the username are the same), so how to specify which mailbox to check?</p>
  
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2022-04-13T19:15:03.823Z
Comments.Text: if i were to add a tag that covers all office/microsoft type question, what would make most sense in terms of the tag? 'microsoft' or 'microsoft-office' etc?
Comments.UserDisplayName: petednz - fuzion
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2022-04-14T08:07:02.470Z
Comments.Text: 'microsoft-office', I guess?
Comments.UserDisplayName: dtw
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2022-09-28T19:43:18.197Z
Comments.Text: Did you find a solution to this ? I have the same problem. (and don't have yet enough reputation points to add a comment, so using this answer field instead...)
Comments.UserDisplayName: stackexchange user
Tags: <email>
Title: Adding a Office 365 shared mailbox account for email-to-activity processing via IMAP
ThreadText: # Adding a Office 365 shared mailbox account for email-to-activity processing via IMAP
  
  (Asked by: username_0 on 2022-04-13)
  
  We have a shared mailbox in Office/Microsoft365 that we want to add to Civi as an "Email Account" for "email-to-activity processing" via IMAP.
  
  A shared mailbox does not have its own license/username.
  
  So, in this case, the username and password are for the authorised user, but the [mailbox name needs to be specified as the shared mailbox](https://www.arclab.com/en/kb/email/imap-settings-shared-mailbox-office-exchange-online.html). Otherwise the authorised user's mailbox will be accessed.
  
  Civi only allows you to specify the username (assumes that the mailbox name and the username are the same), so how to specify which mailbox to check?
  
  **Tags:** email
  
  > **Comments:**
  > **username_1**: if i were to add a tag that covers all office/microsoft type question, what would make most sense in terms of the tag? 'microsoft' or 'microsoft-office' etc?  
  > **username_0**: 'microsoft-office', I guess?  
  > **username_2**: Did you find a solution to this ? I have the same problem. (and don't have yet enough reputation points to add a comment, so using this answer field instead...)  
  
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  ## 0 answers
  
  