Answers.Body: <p>Please do NOT use a gmail address for the bounces, it won't work (a google app email is fine however).</p>
  
  <p>It will fail you in two different but both bad ways:</p>
  
  <ul>
  <li><p>if you use mail() or a local smtp mailer for your outbound, you are trying to send an email from your civicrm server as being from a gmail email, something that google said is not allowed (SPF record) and it will mostly end up in the spam folder of the recipient (or be flat out rejected).</p></li>
  <li><p>if you do use google smtp as mail servers, they will prevent you to send too many emails (the too many is going to be changed over time, but is pretty much guaranteed to be above the number of emails you want to send)</p></li>
  </ul>
  
  <p>For your specific issue (and for others that use google apps): check the spam folder see if the bounced emails are there, and add a filter to these emails stay on your inbox, they will often be seen as spams by default until you add filters.</p>
  
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2015-06-08T09:32:37.593Z
Answers.Text: Thank you Xavier. We've set up a new email account with our own domain (rebotes.civicrm@mydomain.org) and test it sending a mailing to a group with wrong email addresses, but it does not work. The report does not show any bounces and the spam folder is empty :(. What else could it be?
Answers.UserDisplayName: MPDL
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2016-01-20T13:24:53.977Z
Answers.Text: try sending an email to rebotes.civicrm+test@mydomain.org, does it work?
Answers.UserDisplayName: Xavier
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2015-06-03T14:07:58.477Z
Answers.LastActivityDate: 2015-06-03T14:07:58.477Z
Answers.UserDisplayName: Xavier
Answers.Body: <p>Google has tightened down secure access to their systems. To get CiviCRM bounce processing to work you need to loosen security for the email account. To do this, login to the bounce email account then go to <a href="https://www.google.com/settings/security/lesssecureapps" rel="nofollow">https://www.google.com/settings/security/lesssecureapps</a> and change the setting to allow less restrictive access.</p>
  
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2016-04-08T21:19:43.800Z
Answers.LastActivityDate: 2016-04-08T21:19:43.800Z
Answers.UserDisplayName: Malachi
Body: <p>We've been trying to make bounce handling work but with no success so far. </p>
  
  <p>The fact is that it used to work setting a gmail.com email address as in this forum thread (see below), but all of a sudden it stopped working and it has nothing to do with opening port 993, because it was already open. </p>
  
  <p><a href="http://forum.civicrm.org/index.php?topic=33637.0" rel="nofollow">http://forum.civicrm.org/index.php?topic=33637.0</a></p>
  
  <p>Server   imap.gmail.com
  Username   xxx@gmail.com
  Password        (triple checked against gmail account)
  Localpart   xxx+
  Email Domain  gmail.com
  Return-Path   (empty)
  Protocol IMAP
  Source   (empty)
  Use SSL?   Y
  Used For?    Bounce Processing</p>
  
  <p>When sending a test mail to wrong email accounts CiviMail counts them as correct addresses. </p>
  
  <p>Any clues?</p>
  
  <p>Thank you very much for you help</p>
  
Tags: <civimail><email>
Title: Bounce handling not working
ThreadText: # Bounce handling not working
  
  (Asked by: username_0 on 2015-06-03)
  
  We've been trying to make bounce handling work but with no success so far.
  
  The fact is that it used to work setting a gmail.com email address as in this forum thread (see below), but all of a sudden it stopped working and it has nothing to do with opening port 993, because it was already open.
  
  <http://forum.civicrm.org/index.php?topic=33637.0>
  
  Server imap.gmail.com
  Username xxx@gmail.com
  Password (triple checked against gmail account)
  Localpart xxx+
  Email Domain gmail.com
  Return-Path (empty)
  Protocol IMAP
  Source (empty)
  Use SSL? Y
  Used For? Bounce Processing
  
  When sending a test mail to wrong email accounts CiviMail counts them as correct addresses.
  
  Any clues?
  
  Thank you very much for you help
  
  **Tags:** civimail, email
  
  
  ---
  
  ## 2 answers
  
  ### Answer by username_1 on 2015-06-03. Score: 6
  
  Please do NOT use a gmail address for the bounces, it won't work (a google app email is fine however).
  
  It will fail you in two different but both bad ways:
  
  * if you use mail() or a local smtp mailer for your outbound, you are trying to send an email from your civicrm server as being from a gmail email, something that google said is not allowed (SPF record) and it will mostly end up in the spam folder of the recipient (or be flat out rejected).
  * if you do use google smtp as mail servers, they will prevent you to send too many emails (the too many is going to be changed over time, but is pretty much guaranteed to be above the number of emails you want to send)
  
  For your specific issue (and for others that use google apps): check the spam folder see if the bounced emails are there, and add a filter to these emails stay on your inbox, they will often be seen as spams by default until you add filters.
  
  > **Comments:**
  > **username_0**: Thank you username_1. We've set up a new email account with our own domain (rebotes.civicrm@mydomain.org) and test it sending a mailing to a group with wrong email addresses, but it does not work. The report does not show any bounces and the spam folder is empty :(. What else could it be?  
  > **username_1**: try sending an email to rebotes.civicrm+test@mydomain.org, does it work?  
  
  ---
  
  ### Answer by username_2 on 2016-04-08. Score: 1
  
  Google has tightened down secure access to their systems. To get CiviCRM bounce processing to work you need to loosen security for the email account. To do this, login to the bounce email account then go to <https://www.google.com/settings/security/lesssecureapps> and change the setting to allow less restrictive access.
  
  
  ---
  
  