Answers.Body: <p>thanks for the hint; solved this by whitelisting the following domains in WHM in the "Add IP to Firewall" section:</p>
  
  <pre><code>ci3.googleusercontent.com
  ci4.googleusercontent.com 
  ci5.googleusercontent.com
  ci6.googleusercontent.com
  </code></pre>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2019-01-31T18:36:41.963Z
Answers.LastActivityDate: 2019-01-31T18:36:41.963Z
Answers.UserDisplayName: MtnPavlas
Answers.Body: <p>I sent an email containing your image URL from my Civi site to a gmail account and observed the same issue, while images from my site work as expected. See <a href="https://stackoverflow.com/questions/49771254/images-in-gmail-not-displaying-due-to-google-image-cache-proxy">this possible solution</a> -- "one of our security firewalls blocked Google Image Proxy from accessing our images"</p>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2019-01-30T21:45:45.943Z
Answers.LastActivityDate: 2019-01-30T21:45:45.943Z
Answers.UserDisplayName: BobS
Answers.Body: <p>Si esta usando el Cpanel deshabilite la opción "Protección de enlace directo"</p>
  
  <p>Edit - Google translation: If you are using the Cpanel disable the "Direct link protection" option</p>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2020-01-28T12:12:21.107Z
Answers.Text: Hi Javier, thanks for your answer.  If possible, please use English here.  I've added a translation from Google which hopefully is correct.
Answers.UserDisplayName: Aidan
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2020-01-27T23:54:13.183Z
Answers.LastActivityDate: 2020-01-28T12:10:21.440Z
Answers.LastEditDate: 2020-01-28T12:10:21.440Z
Answers.UserDisplayName: Javier
Body: <p>For months/years we have been battling Google support on fixing an issue we're seeing so I'm wondering if others have come across the same thing.</p>
  
  <p>Images in emails sent by CiviCRM (CiviMail or just via "send email") do not display in Gmail clients (both browser-based and mobile, e.g. Android app).</p>
  
  <p>They do display perfectly when the very same email is being viewed in any other non-Gmail client (yes, even Outlook gets this right).</p>
  
  <p>The images are publicly/globally available, but Google replaces the image URL with a proxy URL of sorts. E.g. they turn this:
  <a href="https://www.evergreenmtb.org/media/civicrm/persist/contribute/images/images/newsletter-header-evergreen-kittitas.jpg" rel="nofollow noreferrer">https://www.evergreenmtb.org/media/civicrm/persist/contribute/images/images/newsletter-header-evergreen-kittitas.jpg</a></p>
  
  <p>to this (which gets you a 404 error when accessed directly):
  <a href="https://ci5.googleusercontent.com/proxy/e-K9WkNS0vJgrFL_anW3XB4jzMkNZsp-DOm7d04zIaqOY-o-UXAQF9o3FvrKJAGi2VD_fjUnyJ2xg_ywd8kBe7n22rJoBTzD2HaFilJOKK9zab8GkvkCKodIpv4s7aNA2BwPIoQER03tyR_vZZ4qFiFwO6B2uYSDF1Pjioo-zB6Hg6No6qsx=s0-d-e1-ft#https://www.evergreenmtb.org/media/civicrm/persist/contribute/images/images/newsletter-header-evergreen-kittitas.jpg" rel="nofollow noreferrer">https://ci5.googleusercontent.com/proxy/e-K9WkNS0vJgrFL_anW3XB4jzMkNZsp-DOm7d04zIaqOY-o-UXAQF9o3FvrKJAGi2VD_fjUnyJ2xg_ywd8kBe7n22rJoBTzD2HaFilJOKK9zab8GkvkCKodIpv4s7aNA2BwPIoQER03tyR_vZZ4qFiFwO6B2uYSDF1Pjioo-zB6Hg6No6qsx=s0-d-e1-ft#https://www.evergreenmtb.org/media/civicrm/persist/contribute/images/images/newsletter-header-evergreen-kittitas.jpg</a></p>
  
  <p>Display images "always" option is selected in Gmail settings, the sender is saved as a contact, etc.</p>
  
  <p>I sent Google a gazillion examples, including email source files, HAR files, you name it, but to-date no dice.</p>
  
  <p>Any thoughts? Thanks!</p>
  
Tags: <civimail><email>
Title: images in emails not displayed in Gmail clients (browser or mobile)
ThreadText: # images in emails not displayed in Gmail clients (browser or mobile)
  
  (Asked by: username_0 on 2019-01-30)
  
  For months/years we have been battling Google support on fixing an issue we're seeing so I'm wondering if others have come across the same thing.
  
  Images in emails sent by CiviCRM (CiviMail or just via "send email") do not display in Gmail clients (both browser-based and mobile, e.g. Android app).
  
  They do display perfectly when the very same email is being viewed in any other non-Gmail client (yes, even Outlook gets this right).
  
  The images are publicly/globally available, but Google replaces the image URL with a proxy URL of sorts. E.g. they turn this:
  <https://www.evergreenmtb.org/media/civicrm/persist/contribute/images/images/newsletter-header-evergreen-kittitas.jpg>
  
  to this (which gets you a 404 error when accessed directly):
  <https://ci5.googleusercontent.com/proxy/e-K9WkNS0vJgrFL_anW3XB4jzMkNZsp-DOm7d04zIaqOY-o-UXAQF9o3FvrKJAGi2VD_fjUnyJ2xg_ywd8kBe7n22rJoBTzD2HaFilJOKK9zab8GkvkCKodIpv4s7aNA2BwPIoQER03tyR_vZZ4qFiFwO6B2uYSDF1Pjioo-zB6Hg6No6qsx=s0-d-e1-ft#https://www.evergreenmtb.org/media/civicrm/persist/contribute/images/images/newsletter-header-evergreen-kittitas.jpg>
  
  Display images "always" option is selected in Gmail settings, the sender is saved as a contact, etc.
  
  I sent Google a gazillion examples, including email source files, HAR files, you name it, but to-date no dice.
  
  Any thoughts? Thanks!
  
  **Tags:** civimail, email
  
  
  ---
  
  ## 3 answers
  
  ### Answer by username_0 on 2019-01-31. Score: 3
  
  thanks for the hint; solved this by whitelisting the following domains in WHM in the "Add IP to Firewall" section:
  
  ```
  ci3.googleusercontent.com
  ci4.googleusercontent.com 
  ci5.googleusercontent.com
  ci6.googleusercontent.com
  
  ```
  
  
  ---
  
  ### Answer by username_1 on 2019-01-30. Score: 2
  
  I sent an email containing your image URL from my Civi site to a gmail account and observed the same issue, while images from my site work as expected. See [this possible solution](https://stackoverflow.com/questions/49771254/images-in-gmail-not-displaying-due-to-google-image-cache-proxy) -- "one of our security firewalls blocked Google Image Proxy from accessing our images"
  
  
  ---
  
  ### Answer by username_2 on 2020-01-27. Score: 1
  
  Si esta usando el Cpanel deshabilite la opción "Protección de enlace directo"
  
  Edit - Google translation: If you are using the Cpanel disable the "Direct link protection" option
  
  > **Comments:**
  > **username_3**: Hi username_2, thanks for your answer.  If possible, please use English here.  I've added a translation from Google which hopefully is correct.  
  
  ---
  
  