Body: <p><a href="https://i.sstatic.net/SGjas.png" rel="nofollow noreferrer"><img src="https://i.sstatic.net/SGjas.png" alt="enter image description here" /></a></p>
  <p>I cannot merge contacts at all. I have no idea what my next step should be.</p>
  
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2021-10-15T19:11:00.113Z
Comments.Text: Either check in ConfigAndLog (see https://civicrm.stackexchange.com/questions/15931/where-are-the-configandlog-and-templates-c-directories) to see the full error or at Administer - System Settings - Debugging turn on "Display Backtrace" and then repeat the dedupe and then it will show you the full error on screen.
Comments.UserDisplayName: Demerit
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2021-10-18T01:12:29.263Z
Comments.Text: I'm guessing, based on the error message, that you are using Joomla? Please edit the question to add the versions of Joomla (or other CMS if that's not correct) and CiviCRM.
Comments.UserDisplayName: twowheeler
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2021-10-22T14:43:20.747Z
Comments.Text: To say what's been said slightly differently - if you follow Demerit's advice to turn on [debugging mode and backtrace](https://docs.civicrm.org/sysadmin/en/latest/troubleshooting/#using-the-built-in-debugging-tools), you should edit your question to include the full error, and people can help you better.  Also, it's best to copy/paste the text instead of a screenshot - other people with the same problem will find this by searching, and it also makes it easier for folks who help troubleshoot because they don't have to retype the messages.
Comments.UserDisplayName: Jon G - Megaphone Tech
Tags: <error>
Title: I cannot merge contacts. I'm not a programmer so i can't seem to fix the issue
ThreadText: # I cannot merge contacts. I'm not a programmer so i can't seem to fix the issue
  
  (Asked by: username_0 on 2021-10-15)
  
  [![enter image description here](https://i.sstatic.net/SGjas.png)](https://i.sstatic.net/SGjas.png)
  
  I cannot merge contacts at all. I have no idea what my next step should be.
  
  **Tags:** error
  
  > **Comments:**
  > **username_1**: Either check in ConfigAndLog (see https://civicrm.stackexchange.com/questions/15931/where-are-the-configandlog-and-templates-c-directories) to see the full error or at Administer - System Settings - Debugging turn on "Display Backtrace" and then repeat the dedupe and then it will show you the full error on screen.  
  > **username_2**: I'm guessing, based on the error message, that you are using Joomla? Please edit the question to add the versions of Joomla (or other CMS if that's not correct) and CiviCRM.  
  > **username_3**: To say what's been said slightly differently - if you follow username_1's advice to turn on [debugging mode and backtrace](https://docs.civicrm.org/sysadmin/en/latest/troubleshooting/#using-the-built-in-debugging-tools), you should edit your question to include the full error, and people can help you better.  Also, it's best to copy/paste the text instead of a screenshot - other people with the same problem will find this by searching, and it also makes it easier for folks who help troubleshoot because they don't have to retype the messages.  
  
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  ## 0 answers
  
  