Answers.Body: <p>This is handled by bounce processing (with the default mail account) and it should work. Is it possible that you just haven't waited long enough for your bounce processing cron job to run, which might be once an hour or so?</p>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2022-10-08T04:08:13.437Z
Answers.Text: I added to the System Administrator guide a sentence explaining which email is used.
Answers.UserDisplayName: Lars SG
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Answers.CreationDate: 2022-10-09T15:16:12.830Z
Answers.Text: I thought about that, and did verify that the bounce processing job did run. Still isn't working.  But at least I know now where to start the troubleshooting.  And thanks for updating the docs! :-)
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Answers.LastEditDate: 2022-10-08T04:08:29.357Z
Answers.UserDisplayName: Lars SG
Body: <p>Sorry in advance if this is an obvious question, but I'm not finding it in the documentation.</p>
  <p>I've been testing the mailing list subscription function, and see that the default confirmation says &quot;To confirm this subscription, reply to this email or click here.&quot;  Clicking the link works to confirm subscription, but replying to the confirmation (the reply-to address formatted like civicrmc.NN.NN.NNN@mydomain.org) doesn't work.</p>
  <p>Where are these messages supposed to be handled? It doesn't seem to be bounce or email-to-activity processing (<a href="https://docs.civicrm.org/sysadmin/en/latest/setup/civimail/#configuring-inbound-email-processing" rel="nofollow noreferrer">https://docs.civicrm.org/sysadmin/en/latest/setup/civimail/#configuring-inbound-email-processing</a>). My bounce processing is set up and working.</p>
  <p>Is the message template incorrect? Or am I missing a configuration somewhere?</p>
  <p>Thanks!</p>
  
Tags: <civimail><mailing><inbound-email>
Title: can users confirm their mailing list subscription by replying to the confirmation email?
ThreadText: # can users confirm their mailing list subscription by replying to the confirmation email?
  
  (Asked by: username_0 on 2022-10-07)
  
  Sorry in advance if this is an obvious question, but I'm not finding it in the documentation.
  
  I've been testing the mailing list subscription function, and see that the default confirmation says "To confirm this subscription, reply to this email or click here." Clicking the link works to confirm subscription, but replying to the confirmation (the reply-to address formatted like civicrmc.NN.NN.NNN@mydomain.org) doesn't work.
  
  Where are these messages supposed to be handled? It doesn't seem to be bounce or email-to-activity processing (<https://docs.civicrm.org/sysadmin/en/latest/setup/civimail/#configuring-inbound-email-processing>). My bounce processing is set up and working.
  
  Is the message template incorrect? Or am I missing a configuration somewhere?
  
  Thanks!
  
  **Tags:** civimail, mailing, inbound-email
  
  
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  ## 1 answers
  
  ### Answer by username_1 on 2022-10-07. Score: 0 | Accepted answer
  
  This is handled by bounce processing (with the default mail account) and it should work. Is it possible that you just haven't waited long enough for your bounce processing cron job to run, which might be once an hour or so?
  
  > **Comments:**
  > **username_1**: I added to the System Administrator guide a sentence explaining which email is used.  
  > **username_0**: I thought about that, and did verify that the bounce processing job did run. Still isn't working.  But at least I know now where to start the troubleshooting.  And thanks for updating the docs! :-)  
  
  ---
  
  