Body: <p>I am using Drupal 9.3.9 (PHP 7.4.28), Stripe 6.7.1, mjwshared 1.2.2, sweetalert 1.5, Contribution cancel actions 5.41.1, firewall 1.5.1</p>
  <p>turned off contributiontransactlegacy 1.5.1 as I understand its no longer needed or diesnt work with contributions/recurring?</p>
  <p>I have membership set to £5 and also an optional contributions field (£10 - £10,000).</p>
  <p>title tab
  use a confirmation page = no</p>
  <p>amounts tab
  Contribution Amounts section enabled = yes
  Recurring Contributions = no (but I still have a contributions field showing ??)
  allow other amounts = yes</p>
  <p>memberships tab
  Membership Section Enabled? = yes
  Require Membership Signup = no
  Separate Membership Payment = no (I did have set to yes but read that this will cause an issue with recurring payments with Stripe so now off)
  Display Membership Fee = yes</p>
  <p>no profiles, widgets, premiums turned on</p>
  <p>It does work for most people (including my membership) but certain banks (all UK based) that use an app to verify - the amount shows as zero so they cant proceed?</p>
  <ul>
  <li>santander app says 0.00 and should be £20 (member paying £5 + £15 contribution)</li>
  <li>HSBC app says £0.00  and should be £10 (member paying £5 + £5 contribution)</li>
  </ul>
  <p>Maybe I should turn off the contribs part completely and take that separately as it could be messing with the recurring process?</p>
  
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2022-04-01T13:24:27.263Z
Comments.Text: Do you mean the authentication portal in the banks app shows the incorrect amount? Everything looks ok Civi wise?
Comments.UserDisplayName: Parvez Saleh
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2022-04-06T11:12:30.163Z
Comments.Text: Yes - civicrm seems to display the right amount (just member fee or member fee plus contribution) and many people have paid successfully but depending on the customers bank - if they use a phone app as an extra security layer the app shows zero so they cant complete payment.
Comments.UserDisplayName: kevster
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2022-04-07T06:21:11.043Z
Comments.Text: Ok I would first upgrade to the latest versions of the stripe and dependent extensions. We’ve seen similar issues on sites and upgrades have resolved them. If that doesn’t work post back on here and we may be able to troubleshoot a few more things.
Comments.UserDisplayName: Parvez Saleh
Tags: <contributions><recurring-contributions><stripe>
Title: CiviCrm stripe member payments with contribution amount - certain UK banks use app to confirm issue amount shows as zero
ThreadText: # CiviCrm stripe member payments with contribution amount - certain UK banks use app to confirm issue amount shows as zero
  
  (Asked by: username_0 on 2022-04-01)
  
  I am using Drupal 9.3.9 (PHP 7.4.28), Stripe 6.7.1, mjwshared 1.2.2, sweetalert 1.5, Contribution cancel actions 5.41.1, firewall 1.5.1
  
  turned off contributiontransactlegacy 1.5.1 as I understand its no longer needed or diesnt work with contributions/recurring?
  
  I have membership set to £5 and also an optional contributions field (£10 - £10,000).
  
  title tab
  use a confirmation page = no
  
  amounts tab
  Contribution Amounts section enabled = yes
  Recurring Contributions = no (but I still have a contributions field showing ??)
  allow other amounts = yes
  
  memberships tab
  Membership Section Enabled? = yes
  Require Membership Signup = no
  Separate Membership Payment = no (I did have set to yes but read that this will cause an issue with recurring payments with Stripe so now off)
  Display Membership Fee = yes
  
  no profiles, widgets, premiums turned on
  
  It does work for most people (including my membership) but certain banks (all UK based) that use an app to verify - the amount shows as zero so they cant proceed?
  
  * santander app says 0.00 and should be £20 (member paying £5 + £15 contribution)
  * HSBC app says £0.00 and should be £10 (member paying £5 + £5 contribution)
  
  Maybe I should turn off the contribs part completely and take that separately as it could be messing with the recurring process?
  
  **Tags:** contributions, recurring-contributions, stripe
  
  > **Comments:**
  > **username_1**: Do you mean the authentication portal in the banks app shows the incorrect amount? Everything looks ok Civi wise?  
  > **username_0**: Yes - civicrm seems to display the right amount (just member fee or member fee plus contribution) and many people have paid successfully but depending on the customers bank - if they use a phone app as an extra security layer the app shows zero so they cant complete payment.  
  > **username_1**: Ok I would first upgrade to the latest versions of the stripe and dependent extensions. We’ve seen similar issues on sites and upgrades have resolved them. If that doesn’t work post back on here and we may be able to troubleshoot a few more things.  
  
  ---
  
  ## 0 answers
  
  