Answers.Body: <p>It's probably just never come up. There is special handling in the code for Email to make that work. It would need something similar.</p>
  <p>However, by somewhat of a fluke, you can use the subject line feature for activities to send a regular SMS the normal way and have it filed on a case. Where it says &quot;Name the SMS&quot;, include <code>[case #1234]</code> somewhere in that field, where 1234 is the appropriate case id. Then it will file it on the case.</p>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2021-10-08T01:45:41.660Z
Answers.Text: Thanks @demerit. It just seems bizarre that the outbound SMS activity wouldn't function the same on a case activity as a normal activity. Thanks for the suggestion about adding the case ID, as this might prove useful in scoping a work around.
Answers.UserDisplayName: Adam
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2021-10-07T02:07:38.717Z
Answers.LastActivityDate: 2021-10-07T02:07:38.717Z
Answers.UserDisplayName: Demerit
Body: <p>It doesn't appear that CiviCRM can send an outbound SMS via an activity on a case. The outbound SMS activity shows as a normal activity, rather than the send SMS screen. Is this normal / expected behaviour and are there work arounds to support SMS on a case?</p>
  
Tags: <civicase><sms>
Title: Sending CiviCRM outgoing SMS on a case
ThreadText: # Sending CiviCRM outgoing SMS on a case
  
  (Asked by: username_0 on 2021-10-07)
  
  It doesn't appear that CiviCRM can send an outbound SMS via an activity on a case. The outbound SMS activity shows as a normal activity, rather than the send SMS screen. Is this normal / expected behaviour and are there work arounds to support SMS on a case?
  
  **Tags:** civicase, sms
  
  
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  ## 1 answers
  
  ### Answer by username_1 on 2021-10-07. Score: 3
  
  It's probably just never come up. There is special handling in the code for Email to make that work. It would need something similar.
  
  However, by somewhat of a fluke, you can use the subject line feature for activities to send a regular SMS the normal way and have it filed on a case. Where it says "Name the SMS", include `[case #1234]` somewhere in that field, where 1234 is the appropriate case id. Then it will file it on the case.
  
  > **Comments:**
  > **username_0**: Thanks @username_1. It just seems bizarre that the outbound SMS activity wouldn't function the same on a case activity as a normal activity. Thanks for the suggestion about adding the case ID, as this might prove useful in scoping a work around.  
  
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