Answers.Body: <p>This is a known bug in CiviCRM 4.7.1, and it's been fixed in 4.7.2 - which hasn't been released as of this writing.  However, if you're comfortable applying the patch, the fix has been released.  See <a href="https://issues.civicrm.org/jira/browse/CRM-17953" rel="nofollow">https://issues.civicrm.org/jira/browse/CRM-17953</a> for details.</p>
  
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2016-02-16T00:07:10.753Z
Answers.Text: Thanks Jon. I don't really know how to do a patch (I'm not a real doctor. I just play one online), so I will wait for 4.7.2 unless someone is able to spell it out for me how to do this. Thanks.
Answers.UserDisplayName: The Amateur
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2016-02-14T16:48:06.113Z
Answers.LastActivityDate: 2016-02-14T16:48:06.113Z
Answers.UserDisplayName: Jon G - Megaphone Tech
Answers.Body: <p>If you have access to the server's php.ini file you could try adding the directive there:</p>
  
  <p><code>date.timezone="America/New_York"</code></p>
  
  <p>With our host Media Temple, you can include additional directives for the php.ini from within the server UI rather than the command line (in our domain's PHP settings).</p>
  
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2016-02-03T23:53:35.453Z
Answers.Text: No such access. :-(
Answers.UserDisplayName: The Amateur
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2016-02-03T23:49:58.650Z
Answers.LastActivityDate: 2016-02-03T23:49:58.650Z
Answers.UserDisplayName: Allen Hutchison
Body: <p>I am using CiviCRM with Drupal 7 (latest version). After upgrading to CiviCRM 4.7, the Track Click Through links in my mailings have stopped redirecting. They just go to the custom CiviCRM URL's, but don't redirect, leaving simply a white page. Everything worked fine before the upgrade.</p>
  
  <p>As instructed in <a href="https://civicrm.stackexchange.com/questions/3569/civimail-when-track-click-throughs-is-enabled-links-result-in-a-white-screen">this post</a>, I have added this code to the .htaccess file in the appropriate block area:</p>
  
  <p><code>php_value date.timezone "America/New_York"</code></p>
  
  <p>I also tried using the ini_set command for civicm.setting.php mentioned in the same post.</p>
  
  <p>Help please!</p>
  
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2016-02-03T23:22:10.650Z
Comments.Text: Per that post, did you make sure that the php_value line is surrounded by the <IfModule mod_php5.c> if you didn't have it already?
Comments.UserDisplayName: Allen Hutchison
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2016-02-03T23:25:32.460Z
Comments.Text: Yes, I did it exactly as in that post.
Comments.UserDisplayName: The Amateur
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2016-02-03T23:26:53.370Z
Comments.Text: Looks like this: `# PHP 5, Apache 1 and 2.
  <IfModule mod_php5.c>
    php_flag magic_quotes_gpc                 off
    php_flag magic_quotes_sybase              off
    php_flag register_globals                 off
    php_flag session.auto_start               off
    php_value mbstring.http_input             pass
    php_value mbstring.http_output            pass
    php_flag mbstring.encoding_translation    off
    php_value date.timezone "America/New_York"
  </IfModule>`
Comments.UserDisplayName: The Amateur
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2016-02-03T23:46:36.877Z
Comments.Text: Roger that.  Just checking.
Comments.UserDisplayName: Allen Hutchison
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2016-02-03T23:49:33.857Z
Comments.Text: Thanks. Could this be a permissions issue? Most of the CiviCRM module files have 664 and the folder have 775.
Comments.UserDisplayName: The Amateur
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2016-02-05T12:17:57.790Z
Comments.Text: Thanks Allen for your you help. Does anybody else have any other ideas for things I could try or look for? This is pretty important to our organization. Thanks.
Comments.UserDisplayName: The Amateur
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2016-02-05T14:37:53.713Z
Comments.Text: Could this have something to do with this bug: https://issues.civicrm.org/jira/browse/CRM-17953
Comments.UserDisplayName: The Amateur
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2016-02-05T22:38:52.577Z
Comments.Text: I think it might be.  Can you turn on debugging briefly to test if that specifies any error (maybe the 500 error the Jira issue mentions)?
Comments.UserDisplayName: Allen Hutchison
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2016-02-05T22:39:25.253Z
Comments.Text: To clarify, if you send a mailing without Track Click Through, do the links work?
Comments.UserDisplayName: Allen Hutchison
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2016-02-07T13:41:19.190Z
Comments.Text: The links work fine when the tracking is turned off, thank goodness. I am not sure how to turn on debugging or what to look for when I do. Just a little bit of guidance on that would be helpful. Thanks Allen.
Comments.UserDisplayName: The Amateur
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2016-02-07T16:08:35.500Z
Comments.Text: Sure thing - from the main menu, Administer > System Settings > Debugging and Error Handling. You will want to enable debugging and backtrace.  Then click a tracked link from your mailing and see if it produces any more information.
Comments.UserDisplayName: Allen Hutchison
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2016-02-07T20:27:17.523Z
Comments.Text: Thanks Allen. I enabled all three options under the Debugging and Error Handling settings. I clicked a couple of links from an email. And it was exactly the same, no error on the web page - just blank. Also, there were not errors generated to the Drupal log.
Comments.UserDisplayName: The Amateur
Tags: <civimail><drupal><4.7><tracked-links>
Title: CiviMail Tracked Click Throughs not Redirecting
ThreadText: # CiviMail Tracked Click Throughs not Redirecting
  
  (Asked by: username_0 on 2016-02-03)
  
  I am using CiviCRM with Drupal 7 (latest version). After upgrading to CiviCRM 4.7, the Track Click Through links in my mailings have stopped redirecting. They just go to the custom CiviCRM URL's, but don't redirect, leaving simply a white page. Everything worked fine before the upgrade.
  
  As instructed in [this post](https://civicrm.stackexchange.com/questions/3569/civimail-when-track-click-throughs-is-enabled-links-result-in-a-white-screen), I have added this code to the .htaccess file in the appropriate block area:
  
  `php_value date.timezone "America/New_York"`
  
  I also tried using the ini\_set command for civicm.setting.php mentioned in the same post.
  
  Help please!
  
  **Tags:** civimail, drupal, 4.7, tracked-links
  
  > **Comments:**
  > **username_1**: Per that post, did you make sure that the php_value line is surrounded by the <IfModule mod_php5.c> if you didn't have it already?  
  > **username_0**: Yes, I did it exactly as in that post.  
  > **username_0**: Looks like this: `# PHP 5, Apache 1 and 2. <IfModule mod_php5.c>   php_flag magic_quotes_gpc                 off   php_flag magic_quotes_sybase              off   php_flag register_globals                 off   php_flag session.auto_start               off   php_value mbstring.http_input             pass   php_value mbstring.http_output            pass   php_flag mbstring.encoding_translation    off   php_value date.timezone "America/New_York" </IfModule>`  
  > **username_1**: Roger that.  Just checking.  
  > **username_0**: Thanks. Could this be a permissions issue? Most of the CiviCRM module files have 664 and the folder have 775.  
  > **username_0**: Thanks username_1 for your you help. Does anybody else have any other ideas for things I could try or look for? This is pretty important to our organization. Thanks.  
  > **username_0**: Could this have something to do with this bug: https://issues.civicrm.org/jira/browse/CRM-17953  
  > **username_1**: I think it might be.  Can you turn on debugging briefly to test if that specifies any error (maybe the 500 error the Jira issue mentions)?  
  > **username_1**: To clarify, if you send a mailing without Track Click Through, do the links work?  
  > **username_0**: The links work fine when the tracking is turned off, thank goodness. I am not sure how to turn on debugging or what to look for when I do. Just a little bit of guidance on that would be helpful. Thanks username_1.  
  > **username_1**: Sure thing - from the main menu, Administer > System Settings > Debugging and Error Handling. You will want to enable debugging and backtrace.  Then click a tracked link from your mailing and see if it produces any more information.  
  > **username_0**: Thanks username_1. I enabled all three options under the Debugging and Error Handling settings. I clicked a couple of links from an email. And it was exactly the same, no error on the web page - just blank. Also, there were not errors generated to the Drupal log.  
  
  ---
  
  ## 2 answers
  
  ### Answer by username_2 on 2016-02-14. Score: 2 | Accepted answer
  
  This is a known bug in CiviCRM 4.7.1, and it's been fixed in 4.7.2 - which hasn't been released as of this writing. However, if you're comfortable applying the patch, the fix has been released. See <https://issues.civicrm.org/jira/browse/CRM-17953> for details.
  
  > **Comments:**
  > **username_0**: Thanks Jon. I don't really know how to do a patch (I'm not a real doctor. I just play one online), so I will wait for 4.7.2 unless someone is able to spell it out for me how to do this. Thanks.  
  
  ---
  
  ### Answer by username_1 on 2016-02-03. Score: 0
  
  If you have access to the server's php.ini file you could try adding the directive there:
  
  `date.timezone="America/New_York"`
  
  With our host Media Temple, you can include additional directives for the php.ini from within the server UI rather than the command line (in our domain's PHP settings).
  
  > **Comments:**
  > **username_0**: No such access. :-(  
  
  ---
  
  