Answers.Body: <p>Fix supplied by David at CiviHosting, which is to add the following to the .htaccess file.  Thanks David!</p>
  <p>Options -MultiViews</p>
  <p>This was discussed in the Backdrop forum <a href="https://forum.backdropcms.org/forum/backdrop-returns-404-error-only-civicrm-pages" rel="nofollow noreferrer">here</a> and also was answered here <a href="https://civicrm.stackexchange.com/questions/35825/">CiviCRM installation (Backdrop) incomplete</a></p>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2024-09-16T14:32:04.350Z
Answers.LastActivityDate: 2024-09-18T16:03:27.640Z
Answers.LastEditDate: 2024-09-18T16:03:27.640Z
Answers.UserDisplayName: Andy Clark
Body: <p>After installing Backdrop 1.28.3 (and the newly released 1.29) &amp; then installing CiviCRM I get 'Unable to reach the server' when clicking on the 'Configuration' link.  This is on the Civihosting.com shared server setup. I have tried Civi releases 5.74.4, 5.77 and 5.78beta, and also tried separate databases and a single Backdrop database. Still the same problem. There are no messages in the Civilog except for the first install message. In the Backdrop log there is
  <br>
  &quot;Civi\Core\Exception\DBQueryException: DB Error: already exists in CRM_Core_Error::exceptionHandler() (line 973 of /home/kewguild/www/try/modules/civicrm/CRM/Core/Error.php).&quot;
  <br>
  In the Civihosting log there are a number of messages like this:
  <br>
  &quot;try.kewguild.org.uk [Mon Sep 16 11:01:41 2024] [error] [pid 5992] mod_negotiation.c(1286): [client 51.7.138.170:65291] AH00687: Negotiation: discovered file(s) matching request: /home/kewguild/www/try/civicrm (None could be negotiated).&quot;
  <br>
  I have posted a message in the Backdrop forum and also had some support from Civihosting but without a solution so far. I should emphasise that on another hosting site, using cPanel, that this problem doesn't exist. Also, the Civihosting site is presently running Civi with Drupal 7. As a sanity check, I setup another Drupal 7 system on Civihosting, installed Civi - no problem at all.</p>
  
Tags: <installation><backdrop>
Title: 'Unable to reach the server' immediately after installing Civi on Backdrop (only at Civihosting)
ThreadText: # 'Unable to reach the server' immediately after installing Civi on Backdrop (only at Civihosting)
  
  (Asked by: username_0 on 2024-09-16)
  
  After installing Backdrop 1.28.3 (and the newly released 1.29) & then installing CiviCRM I get 'Unable to reach the server' when clicking on the 'Configuration' link. This is on the Civihosting.com shared server setup. I have tried Civi releases 5.74.4, 5.77 and 5.78beta, and also tried separate databases and a single Backdrop database. Still the same problem. There are no messages in the Civilog except for the first install message. In the Backdrop log there is
    
  "Civi\Core\Exception\DBQueryException: DB Error: already exists in CRM\_Core\_Error::exceptionHandler() (line 973 of /home/kewguild/www/try/modules/civicrm/CRM/Core/Error.php)."
    
  In the Civihosting log there are a number of messages like this:
    
  "try.kewguild.org.uk [Mon Sep 16 11:01:41 2024] [error] [pid 5992] mod\_negotiation.c(1286): [client 51.7.138.170:65291] AH00687: Negotiation: discovered file(s) matching request: /home/kewguild/www/try/civicrm (None could be negotiated)."
    
  I have posted a message in the Backdrop forum and also had some support from Civihosting but without a solution so far. I should emphasise that on another hosting site, using cPanel, that this problem doesn't exist. Also, the Civihosting site is presently running Civi with Drupal 7. As a sanity check, I setup another Drupal 7 system on Civihosting, installed Civi - no problem at all.
  
  **Tags:** installation, backdrop
  
  
  ---
  
  ## 1 answers
  
  ### Answer by username_0 on 2024-09-16. Score: 3
  
  Fix supplied by David at CiviHosting, which is to add the following to the .htaccess file. Thanks David!
  
  Options -MultiViews
  
  This was discussed in the Backdrop forum [here](https://forum.backdropcms.org/forum/backdrop-returns-404-error-only-civicrm-pages) and also was answered here [CiviCRM installation (Backdrop) incomplete](https://civicrm.stackexchange.com/questions/35825/)
  
  
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