Answers.Body: <p>Thanks to Parvez, for pointing this out.</p>
  
  <p>As well as Mosaico we had the GDPR extension installed. Upgrading to latest version GDPR has fixed the issue!</p>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2019-05-09T09:11:43.233Z
Answers.LastActivityDate: 2019-05-09T09:11:43.233Z
Answers.UserDisplayName: Craig Almond
Body: <p>Building a mailing with mosaico</p>
  
  <p>Contact email greeting not showing in final mail</p>
  
  <p>(shows in html preview) mail sent as test and as mailing. No greeting in either.</p>
  
  <p>d 7.66 c 5.10.3</p>
  
  <p>other contact tokens (first name etc) are showing</p>
  
  <p>Any ideas?</p>
  
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2019-05-07T16:13:02.987Z
Comments.Text: Hey Craig, is it a custom token or the standard civicrm one? We had reports of custom tokens being lost due to the GDPR extension, which has now been fixed. Wondering if its that?
Comments.UserDisplayName: Parvez Saleh
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2019-05-07T16:32:56.000Z
Comments.Text: As far as I could tell it was the standard civi one. Will see if the GDPR exctension needs updating and give it a whirl- thanks for pointer Parvez!
Comments.UserDisplayName: Craig Almond
Tags: <civimail><tokens><mosaico>
Title: Email greeting token not working with mosaico
ThreadText: # Email greeting token not working with mosaico
  
  (Asked by: username_0 on 2019-05-07)
  
  Building a mailing with mosaico
  
  Contact email greeting not showing in final mail
  
  (shows in html preview) mail sent as test and as mailing. No greeting in either.
  
  d 7.66 c 5.10.3
  
  other contact tokens (first name etc) are showing
  
  Any ideas?
  
  **Tags:** civimail, tokens, mosaico
  
  > **Comments:**
  > **username_1**: Hey username_0, is it a custom token or the standard civicrm one? We had reports of custom tokens being lost due to the GDPR extension, which has now been fixed. Wondering if its that?  
  > **username_0**: As far as I could tell it was the standard civi one. Will see if the GDPR exctension needs updating and give it a whirl- thanks for pointer username_1!  
  
  ---
  
  ## 1 answers
  
  ### Answer by username_0 on 2019-05-09. Score: 1 | Accepted answer
  
  Thanks to username_1, for pointing this out.
  
  As well as Mosaico we had the GDPR extension installed. Upgrading to latest version GDPR has fixed the issue!
  
  
  ---
  
  