Answers.Body: <p>On <a href="https://chat.civicrm.org" rel="nofollow noreferrer">https://chat.civicrm.org</a>, mention this on the ~infrastructure channel and a Gitlab administrator will give a hand.</p>
  
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2018-04-05T12:55:49.370Z
Answers.Text: Thanks - i did scan through Mattermost, but couldn't spot a relevant channel. Must have missed that one.
Answers.UserDisplayName: Graham
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2018-05-10T23:04:53.173Z
Answers.Text: I'm having the same problem but am a little confused by the answer. So I have to create a new account on a separate chat site in order to avoid having to create a new account on the new issue queue site?
Answers.UserDisplayName: Demerit
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2018-05-11T03:39:02.940Z
Answers.Text: @Demerit Accounts are typically approved within 24 hours regardless of whether you're on chat or not.  But you don't need to create a separate chat account - your civicrm.org login should work there immediately.
Answers.UserDisplayName: Jon G - Megaphone Tech
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2018-05-11T12:00:56.810Z
Answers.Text: It didn't work though. It's an old account, which works on civicrm.org, but not the labs or chat.
Answers.UserDisplayName: Demerit
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2018-05-11T15:07:49.883Z
Answers.Text: @Demerit well THAT is something to bring up in ~infrastructure :)
Answers.UserDisplayName: Jon G - Megaphone Tech
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2018-05-11T19:35:08.680Z
Answers.Text: I ended up creating a new mattersmost account and posted in infrastructure and they fixed it. See other answer here.
Answers.UserDisplayName: Demerit
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2018-04-05T12:25:23.030Z
Answers.LastActivityDate: 2018-04-05T12:25:23.030Z
Answers.UserDisplayName: Jon G - Megaphone Tech
Answers.Body: <p>If you can login to civicrm.org, but not lab.civicrm.org, please make sure that your username does not have a space (or other special characters) in it.</p>
  
  <p>I think that Drupal lets you rename your account, but if you have any questions, you can ping @bgm in ~infrastructure.</p>
  
  <p><a href="https://lab.civicrm.org/infrastructure/ops/wikis/login-problems-with-gitlab" rel="nofollow noreferrer">https://lab.civicrm.org/infrastructure/ops/wikis/login-problems-with-gitlab</a></p>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2018-05-11T19:28:35.333Z
Answers.LastActivityDate: 2018-05-11T19:28:35.333Z
Answers.UserDisplayName: bgm
Body: <p>Here's the thing. I've had a user account at civicrm.org for years. Now that the old issues.civicrm.org is shutting down I wanted to check out the new gitlab server at <a href="https://lab.civicrm.org" rel="nofollow noreferrer">https://lab.civicrm.org</a></p>
  
  <p>That site tells me that I should login using my credentials from civicrm.org, only that doesn't work.</p>
  
  <p>I'm keen to avoid creating a second user account on civicrm.org unless absolutely necessary as that will most likely just confuse things further. I'm assuming something is broken somewhere.</p>
  
  <p>Can anyone offer a solution?</p>
  
Tags: <gitlab>
Title: How to fix a login issue on the new CiviCRM gitlab server?
ThreadText: # How to fix a login issue on the new CiviCRM gitlab server?
  
  (Asked by: username_0 on 2018-04-05)
  
  Here's the thing. I've had a user account at civicrm.org for years. Now that the old issues.civicrm.org is shutting down I wanted to check out the new gitlab server at <https://lab.civicrm.org>
  
  That site tells me that I should login using my credentials from civicrm.org, only that doesn't work.
  
  I'm keen to avoid creating a second user account on civicrm.org unless absolutely necessary as that will most likely just confuse things further. I'm assuming something is broken somewhere.
  
  Can anyone offer a solution?
  
  **Tags:** gitlab
  
  
  ---
  
  ## 2 answers
  
  ### Answer by username_1 on 2018-04-05. Score: 3 | Accepted answer
  
  On <https://chat.civicrm.org>, mention this on the ~infrastructure channel and a Gitlab administrator will give a hand.
  
  > **Comments:**
  > **username_0**: Thanks - i did scan through Mattermost, but couldn't spot a relevant channel. Must have missed that one.  
  > **username_2**: I'm having the same problem but am a little confused by the answer. So I have to create a new account on a separate chat site in order to avoid having to create a new account on the new issue queue site?  
  > **username_1**: @username_2 Accounts are typically approved within 24 hours regardless of whether you're on chat or not.  But you don't need to create a separate chat account - your civicrm.org login should work there immediately.  
  > **username_2**: It didn't work though. It's an old account, which works on civicrm.org, but not the labs or chat.  
  > **username_1**: @username_2 well THAT is something to bring up in ~infrastructure :)  
  > **username_2**: I ended up creating a new mattersmost account and posted in infrastructure and they fixed it. See other answer here.  
  
  ---
  
  ### Answer by username_3 on 2018-05-11. Score: 3
  
  If you can login to civicrm.org, but not lab.civicrm.org, please make sure that your username does not have a space (or other special characters) in it.
  
  I think that Drupal lets you rename your account, but if you have any questions, you can ping @username_3 in ~infrastructure.
  
  <https://lab.civicrm.org/infrastructure/ops/wikis/login-problems-with-gitlab>
  
  
  ---
  
  