Body: <p>We have a smart group which returns 1,521 records.  One contact which ought to be appearing in it isn't.  When I go in to the smar group settings there is an unfinished selection line, when I delete this the search then gives 1,552 records, including the one that we saw was missing.  I then take the action of updating the smart group but when I go back into the manage groups and click on contacts it is once more back at 1,521 with the one we want missing.  It is very possible that there is a step that I should be taking which I am not.  Can someone point me in the right direction?</p>
  
  <p>I am running Civicrm 5.13.4</p>
  
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2019-08-09T16:48:42.870Z
Comments.Text: Can you confirm that in Scheduled Jobs, you have 'Rebuild Smart Groups Cache' set to run?  You can find it in Administer/System Settings/Scheduled Jobs.
Comments.UserDisplayName: peterb
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2019-08-10T02:43:35.747Z
Comments.Text: perhaps add a screenshot of the 'results' bit from the Adv Search so the 'unfinished selection line' makes more sense. also, does this involve contact sub-types?
Comments.UserDisplayName: petednz - fuzion
Tags: <smartgroups>
Title: Contacts not appearing in a smart group
ThreadText: # Contacts not appearing in a smart group
  
  (Asked by: username_0 on 2019-08-09)
  
  We have a smart group which returns 1,521 records. One contact which ought to be appearing in it isn't. When I go in to the smar group settings there is an unfinished selection line, when I delete this the search then gives 1,552 records, including the one that we saw was missing. I then take the action of updating the smart group but when I go back into the manage groups and click on contacts it is once more back at 1,521 with the one we want missing. It is very possible that there is a step that I should be taking which I am not. Can someone point me in the right direction?
  
  I am running Civicrm 5.13.4
  
  **Tags:** smartgroups
  
  > **Comments:**
  > **username_1**: Can you confirm that in Scheduled Jobs, you have 'Rebuild Smart Groups Cache' set to run?  You can find it in Administer/System Settings/Scheduled Jobs.  
  > **username_2**: perhaps add a screenshot of the 'results' bit from the Adv Search so the 'unfinished selection line' makes more sense. also, does this involve contact sub-types?  
  
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  ## 0 answers
  
  