Answers.Body: <p>This is due to a Javascript error. You should make sure again that the CiviCRM files are all in the correct place.</p>
  
  <p>Then try to run the upgrade in Firefox with Firebug enabled and look for JS errors in Firebug and that will provide you the clue as to what the problem is.</p>
  
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2017-02-20T17:47:45.193Z
Answers.LastActivityDate: 2017-02-20T17:47:45.193Z
Answers.UserDisplayName: Hershel
Body: <p>Since 4.7.13 on Wordpress I am unable to upgrade my CiviCRM install. I enclose an image of the error message I get. </p>
  
  <p><a href="https://i.sstatic.net/iGymr.png" rel="nofollow noreferrer"><img src="https://i.sstatic.net/iGymr.png" alt="Error message when trying to upgrade"></a></p>
  
  <p>Clicking on the <em>Retry</em> or the <em>Skip</em> buttons has no effect.</p>
  
  <p>I can't see what's going wrong, as I've not had any problems before. I am running WordPress 4.7.2, have no extensions, and cleared the cache and template_c folder as instructed on this page</p>
  
  <p><a href="https://wiki.civicrm.org/confluence/display/CRMDOC/Upgrading+CiviCRM+for+WordPress" rel="nofollow noreferrer">https://wiki.civicrm.org/confluence/display/CRMDOC/Upgrading+CiviCRM+for+WordPress</a> </p>
  
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2017-02-20T17:07:32.457Z
Comments.Text: What is in your civicrm log in `<wordpressroot>/wp-content/plugins/files/civicrm/ConfigAndLog` ?
Comments.UserDisplayName: Aidan
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2017-07-14T11:25:11.333Z
Comments.Text: @Aidan Sorry for the delay in responding. The details of that directory are: 
  
  .htaccess, 56B size.
  
  Lots of files with names such as 
  CiviCRM.<lots of log numbers>.log.<more numbers>, size 598.1K - 2.2M.
  
  Config.IDS.ini, size 1.7K.
Comments.UserDisplayName: Vshura
Tags: <wordpress><upgrade>
Title: Q: Unable to upgrade past 4.7.13
ThreadText: # Q: Unable to upgrade past 4.7.13
  
  (Asked by: username_0 on 2017-02-20)
  
  Since 4.7.13 on Wordpress I am unable to upgrade my CiviCRM install. I enclose an image of the error message I get.
  
  [![Error message when trying to upgrade](https://i.sstatic.net/iGymr.png)](https://i.sstatic.net/iGymr.png)
  
  Clicking on the *Retry* or the *Skip* buttons has no effect.
  
  I can't see what's going wrong, as I've not had any problems before. I am running WordPress 4.7.2, have no extensions, and cleared the cache and template\_c folder as instructed on this page
  
  <https://wiki.civicrm.org/confluence/display/CRMDOC/Upgrading+CiviCRM+for+WordPress>
  
  **Tags:** wordpress, upgrade
  
  > **Comments:**
  > **username_1**: What is in your civicrm log in `<wordpressroot>/wp-content/plugins/files/civicrm/ConfigAndLog` ?  
  > **username_0**: @username_1 Sorry for the delay in responding. The details of that directory are:   .htaccess, 56B size.  Lots of files with names such as  CiviCRM.<lots of log numbers>.log.<more numbers>, size 598.1K - 2.2M.  Config.IDS.ini, size 1.7K.  
  
  ---
  
  ## 1 answers
  
  ### Answer by username_2 on 2017-02-20. Score: 1
  
  This is due to a Javascript error. You should make sure again that the CiviCRM files are all in the correct place.
  
  Then try to run the upgrade in Firefox with Firebug enabled and look for JS errors in Firebug and that will provide you the clue as to what the problem is.
  
  
  ---
  
  