Answers.Body: <p>Are you using Drupal? By default Drupal does not allow login by email. But there is a <a href="https://www.drupal.org/project/login_emailusername" rel="nofollow noreferrer">module for that</a>. </p>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2019-12-27T00:44:17.037Z
Answers.Text: No, we are not using Drupal. Some members are able to log in. Thank you, though!
Answers.UserDisplayName: Nicole
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2019-12-14T03:09:26.480Z
Answers.LastActivityDate: 2019-12-14T03:09:26.480Z
Answers.UserDisplayName: Iowa Boy
Body: <p>Some of my members are having trouble renewing their membership. When they go to our renewal page, they enter their email and receive a message that says "The username or email you provided do not exist. Please try again." I can see that the email they are entering is the one we have on file in their contact file. What could the problem here be? Is there a setting we need to change in their contact files? This only happens with some members, some renew no problem. </p>
  
  <p>Members enter their email and it should redirect them to a form to pay their fees (auto-filling information from the previous year). For our members with the issue logging in, it doesn't seem to recognize their email at all. </p>
  
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2019-12-14T01:30:16.253Z
Comments.Text: That sounds like it might be a custom page? Are you able to edit your question with a screenshot of the page where they enter their email?
Comments.UserDisplayName: Demerit
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2019-12-14T10:19:10.217Z
Comments.Text: What content management system are you using (Drupal, Wordpress, etc)? Logging in is usually handled by that and not CiviCRM.
Comments.UserDisplayName: Jenni Simonis
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2019-12-15T06:45:08.467Z
Comments.Text: Welcome to Stack Exchange Nicole! Lots of folks are asking questions to get enough info to help you troubleshoot.  You may want to edit your question to include a link to the renewal page, which would answer all the questions asked so far.
Comments.UserDisplayName: Jon G - Megaphone Tech
Tags: <civimember>
Title: Members Can't Log-In to renew membership
ThreadText: # Members Can't Log-In to renew membership
  
  (Asked by: username_0 on 2019-12-14)
  
  Some of my members are having trouble renewing their membership. When they go to our renewal page, they enter their email and receive a message that says "The username or email you provided do not exist. Please try again." I can see that the email they are entering is the one we have on file in their contact file. What could the problem here be? Is there a setting we need to change in their contact files? This only happens with some members, some renew no problem.
  
  Members enter their email and it should redirect them to a form to pay their fees (auto-filling information from the previous year). For our members with the issue logging in, it doesn't seem to recognize their email at all.
  
  **Tags:** civimember
  
  > **Comments:**
  > **username_1**: That sounds like it might be a custom page? Are you able to edit your question with a screenshot of the page where they enter their email?  
  > **username_2**: What content management system are you using (Drupal, Wordpress, etc)? Logging in is usually handled by that and not CiviCRM.  
  > **username_3**: Welcome to Stack Exchange username_0! Lots of folks are asking questions to get enough info to help you troubleshoot.  You may want to edit your question to include a link to the renewal page, which would answer all the questions asked so far.  
  
  ---
  
  ## 1 answers
  
  ### Answer by username_4 on 2019-12-14. Score: 1
  
  Are you using Drupal? By default Drupal does not allow login by email. But there is a [module for that](https://www.drupal.org/project/login_emailusername).
  
  > **Comments:**
  > **username_0**: No, we are not using Drupal. Some members are able to log in. Thank you, though!  
  
  ---
  
  