Answers.Body: <p>Usually Civi displays an error message from Authorize, e.g., The card number is invalid.  Perhaps the user missed it?  <a href="https://i.sstatic.net/ecG6z.png" rel="nofollow noreferrer"><img src="https://i.sstatic.net/ecG6z.png" alt="enter image description here"></a> </p>
  
  <p>I assume there are no odd CSS settings in your theme that might be hiding the message.</p>
  
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2016-01-05T19:49:55.660Z
Answers.LastActivityDate: 2016-01-05T19:49:55.660Z
Answers.UserDisplayName: Lesley Carter - BackOffice
Body: <p>using WP4.3.1 and Civi 4.6.9.  We got the below message from a member:
    "I renewed online with a credit card but did not get a confirmation of my
    payment. After completing and clicking on ‘make payment’ it took me back
    to the renewal page. If I am confirmed, could you please send me a
    receipt?"</p>
  
  <p>When we checked on our end, it said Transaction Status: Declined (Card
   declined by issuer - Contact card issuer to determine reason.)</p>
  
  <p>We are concerned that the system isn’t letting people know if there
  was an issue processing their payment. I was pretty sure that it would
  give them some sort of message, but wanted to check.</p>
  
Tags: <civicontribute>
Title: What is the proper CiviCRM response when an Authorize.net CC transaction is declined?
ThreadText: # What is the proper CiviCRM response when an Authorize.net CC transaction is declined?
  
  (Asked by: username_0 on 2016-01-05)
  
  using WP4.3.1 and Civi 4.6.9. We got the below message from a member:
  "I renewed online with a credit card but did not get a confirmation of my
  payment. After completing and clicking on ‘make payment’ it took me back
  to the renewal page. If I am confirmed, could you please send me a
  receipt?"
  
  When we checked on our end, it said Transaction Status: Declined (Card
  declined by issuer - Contact card issuer to determine reason.)
  
  We are concerned that the system isn’t letting people know if there
  was an issue processing their payment. I was pretty sure that it would
  give them some sort of message, but wanted to check.
  
  **Tags:** civicontribute
  
  
  ---
  
  ## 1 answers
  
  ### Answer by username_1 on 2016-01-05. Score: 3
  
  Usually Civi displays an error message from Authorize, e.g., The card number is invalid. Perhaps the user missed it? [![enter image description here](https://i.sstatic.net/ecG6z.png)](https://i.sstatic.net/ecG6z.png)
  
  I assume there are no odd CSS settings in your theme that might be hiding the message.
  
  
  ---
  
  