Answers.Body: <p>Can you check if you have turned on send receipt? You can check by navigation to CiviCRM >> Contributions >> Manage Contribution Pages</p>
  
  <p>Click on Configure link besides the contribution page and then 'Thankyou and receipting'</p>
  
  <p>Once you on receipt page scroll down and check the box 'Email Receipt to Contributor?' if its turned off.</p>
  
  <p>Also check under 'Profiles' tab if you have included correct profile.</p>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2018-08-31T16:56:59.150Z
Answers.Text: Sorry, let me rephrase this. When someone contributes, via our "Donate Now" button, our Director of Finance receives an email that someone made a purchase, and that email includes all the information provided in the fields. But we, the admins, are not receiving an email when someone purchases a raffle ticket on the Raffle's contribution page. We are having no trouble with sending receipts!
Answers.UserDisplayName: Daniel
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2018-08-31T17:17:42.963Z
Answers.Text: what is the difference between Donate now and Raffle's contribution page?
Answers.UserDisplayName: Pradeep Nayak
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2018-08-31T17:38:36.470Z
Answers.Text: Raffle: https://www.unitedwaysm.org/civicrm/contribute/transact?reset=1&id=7
Answers.UserDisplayName: Daniel
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2018-08-31T17:39:01.637Z
Answers.Text: Donate: https://www.unitedwaysm.org/civicrm/contribute/transact?reset=1&id=1
Answers.UserDisplayName: Daniel
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2018-08-31T18:09:09.657Z
Answers.Text: If i understand correctly you dont receive a copy when someone purchases from id=7. So can you comfirm if contribution page id=7 has cc or bcc configured or is your site using any extension that is responsible to send email or any custom extension or code
Answers.UserDisplayName: Pradeep Nayak
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2018-08-31T20:19:54.433Z
Answers.Text: Pls read Pradeep's original answer - he gave instructions on how to find via the UI if a CC or BCC has been (it is part of the 'Email Receipt to Contributor' section
Answers.UserDisplayName: petednz - fuzion
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2018-08-31T16:53:21.903Z
Answers.LastActivityDate: 2018-08-31T16:53:21.903Z
Answers.UserDisplayName: Pradeep Nayak
Body: <p>So, we recently set up a contribution page for people to buy tickets for a raffle we're hosting on our website. However, we are not receiving confirmation emails upon purchases. We get them when people donate through our "Donate Now" button but not for the raffle. Also, we have several fields on the contribution page that are not being displayed under the contributors profile. Can anyone help with this?</p>
  
  <p>I hope this makes sense. I am new to United Way and CiviCRM so I'm rather in the dark with all of this. Hope someone can help!</p>
  
Tags: <civicontribute><email><contributions><confirmation>
Title: Contribution Page Confirmation Emails
ThreadText: # Contribution Page Confirmation Emails
  
  (Asked by: username_0 on 2018-08-31)
  
  So, we recently set up a contribution page for people to buy tickets for a raffle we're hosting on our website. However, we are not receiving confirmation emails upon purchases. We get them when people donate through our "Donate Now" button but not for the raffle. Also, we have several fields on the contribution page that are not being displayed under the contributors profile. Can anyone help with this?
  
  I hope this makes sense. I am new to United Way and CiviCRM so I'm rather in the dark with all of this. Hope someone can help!
  
  **Tags:** civicontribute, email, contributions, confirmation
  
  
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  ## 1 answers
  
  ### Answer by username_1 on 2018-08-31. Score: 1
  
  Can you check if you have turned on send receipt? You can check by navigation to CiviCRM >> Contributions >> Manage Contribution Pages
  
  Click on Configure link besides the contribution page and then 'Thankyou and receipting'
  
  Once you on receipt page scroll down and check the box 'Email Receipt to Contributor?' if its turned off.
  
  Also check under 'Profiles' tab if you have included correct profile.
  
  > **Comments:**
  > **username_0**: Sorry, let me rephrase this. When someone contributes, via our "Donate Now" button, our Director of Finance receives an email that someone made a purchase, and that email includes all the information provided in the fields. But we, the admins, are not receiving an email when someone purchases a raffle ticket on the Raffle's contribution page. We are having no trouble with sending receipts!  
  > **username_1**: what is the difference between Donate now and Raffle's contribution page?  
  > **username_0**: Raffle: https://www.unitedwaysm.org/civicrm/contribute/transact?reset=1&id=7  
  > **username_0**: Donate: https://www.unitedwaysm.org/civicrm/contribute/transact?reset=1&id=1  
  > **username_1**: If i understand correctly you dont receive a copy when someone purchases from id=7. So can you comfirm if contribution page id=7 has cc or bcc configured or is your site using any extension that is responsible to send email or any custom extension or code  
  > **username_2**: Pls read username_1's original answer - he gave instructions on how to find via the UI if a CC or BCC has been (it is part of the 'Email Receipt to Contributor' section  
  
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