Answers.Body: <p>This forum post <a href="https://forum.backdropcms.org/forum/backdrop-returns-404-error-only-civicrm-pages" rel="nofollow noreferrer">Backdrop returns 404 error only in CiviCRM pages</a> indicates that if the Apache option MultiViews is enabled, it will cause CiviCRM to fail on Backdrop.</p>
  <p>CiviHosting's servers indeed have MultiViews by default. To disable that, you can put</p>
  <pre><code>Options -MultiViews
  </code></pre>
  <p>in <code>.htaccess</code> and fixes the problem.</p>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2024-09-16T14:59:19.147Z
Answers.LastActivityDate: 2024-09-16T14:59:19.147Z
Answers.UserDisplayName: Hershel
Body: <p>Backdrop CMS: 1.16.1
  CiviCRM: 5.25.0
  php 7.3.17
  Shared host (Civihosting)</p>
  
  <p>Following installation of CiviCRM on fresh install of Backdrop, I started the CiviCRM configuration process, but was unable to save the first set of questions (Language and currency). I then noticed that I don't have the CiviCRM menu.
  No errors appeared during install after providing correct database information.
  Following System Status: Error link in footer leads to blank page.
  Feeling a little foolish - something very basic awry, methinks...</p>
  
  <p>Screenshot:
  <a href="https://i.sstatic.net/t0bKJ.png" rel="nofollow noreferrer"><img src="https://i.sstatic.net/t0bKJ.png" alt="illustration of civi dashboard page after 1st install"></a></p>
  
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2020-06-08T16:01:57.383Z
Comments.Text: If this is a new install, is your DNS setup correctly?  Civihosting give you a temporary DNS name but if your configured URL doesn't match the actual servername you'll get problems like this.
Comments.UserDisplayName: Aidan
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2020-06-09T15:02:02.540Z
Comments.Text: Thanks, Aidan. No issues with DNS that I can see. As an experiment, I deleted site and databases and reinstalled using Civihosting server pseudonym... same result. Testing on a couple of other host platforms.
Comments.UserDisplayName: Steven James
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2020-06-09T16:12:44.837Z
Comments.Text: Anything in the logs or console or ?
Comments.UserDisplayName: Laryn
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2020-06-10T09:42:29.410Z
Comments.Text: Look at your browser's Developer Tools and see if there are requests failing
Comments.UserDisplayName: Aidan
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2020-06-10T22:52:13.613Z
Comments.Text: Aidan and Laryn: many thanks for suggestions. I will return to this soon, but in the meantime didn't want to be impolite and ignore you. Will let you know what I find.
Comments.UserDisplayName: Steven James
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2021-04-24T19:32:33.660Z
Comments.Text: same here with CiviCRM 5.36.1 on BACKDROP 1.83 (via MAMP 6.3 PHP 7.4.12)
Comments.UserDisplayName: punkyard
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2021-09-02T04:08:20.917Z
Comments.Text: Got the same issue - did you ever figure out why?
Comments.UserDisplayName: Jesper Angelo LI
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2021-09-02T04:25:10.110Z
Comments.Text: Same question I asked above: Anything in the logs or console or ?
Comments.UserDisplayName: Laryn
Tags: <installation><backdrop>
Title: CiviCRM installation (Backdrop) incomplete
ThreadText: # CiviCRM installation (Backdrop) incomplete
  
  (Asked by: username_0 on 2020-06-06)
  
  Backdrop CMS: 1.16.1
  CiviCRM: 5.25.0
  php 7.3.17
  Shared host (Civihosting)
  
  Following installation of CiviCRM on fresh install of Backdrop, I started the CiviCRM configuration process, but was unable to save the first set of questions (Language and currency). I then noticed that I don't have the CiviCRM menu.
  No errors appeared during install after providing correct database information.
  Following System Status: Error link in footer leads to blank page.
  Feeling a little foolish - something very basic awry, methinks...
  
  Screenshot:
  [![illustration of civi dashboard page after 1st install](https://i.sstatic.net/t0bKJ.png)](https://i.sstatic.net/t0bKJ.png)
  
  **Tags:** installation, backdrop
  
  > **Comments:**
  > **username_1**: If this is a new install, is your DNS setup correctly?  Civihosting give you a temporary DNS name but if your configured URL doesn't match the actual servername you'll get problems like this.  
  > **username_0**: Thanks, username_1. No issues with DNS that I can see. As an experiment, I deleted site and databases and reinstalled using Civihosting server pseudonym... same result. Testing on a couple of other host platforms.  
  > **username_2**: Anything in the logs or console or ?  
  > **username_1**: Look at your browser's Developer Tools and see if there are requests failing  
  > **username_0**: username_1 and username_2: many thanks for suggestions. I will return to this soon, but in the meantime didn't want to be impolite and ignore you. Will let you know what I find.  
  > **username_3**: same here with CiviCRM 5.36.1 on BACKDROP 1.83 (via MAMP 6.3 PHP 7.4.12)  
  > **username_4**: Got the same issue - did you ever figure out why?  
  > **username_2**: Same question I asked above: Anything in the logs or console or ?  
  
  ---
  
  ## 1 answers
  
  ### Answer by username_5 on 2024-09-16. Score: 3 | Accepted answer
  
  This forum post [Backdrop returns 404 error only in CiviCRM pages](https://forum.backdropcms.org/forum/backdrop-returns-404-error-only-civicrm-pages) indicates that if the Apache option MultiViews is enabled, it will cause CiviCRM to fail on Backdrop.
  
  CiviHosting's servers indeed have MultiViews by default. To disable that, you can put
  
  ```
  Options -MultiViews
  
  ```
  
  in `.htaccess` and fixes the problem.
  
  
  ---
  
  