Answers.Body: <p>it means you haven't properly set up your bounce account - ie. beside not processing the opt-out, you do not process the bounces either -</p>
  
  <p>check the documentation on how to set it up <a href="https://wiki.civicrm.org/confluence/display/CRMDOC/CiviMail+Installation#CiviMailInstallation-SettingUptheReturnChannel" rel="nofollow noreferrer">https://wiki.civicrm.org/confluence/display/CRMDOC/CiviMail+Installation#CiviMailInstallation-SettingUptheReturnChannel</a></p>
  
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2017-07-18T20:21:13.357Z
Answers.LastActivityDate: 2017-07-18T20:21:13.357Z
Answers.UserDisplayName: Xavier
Body: <p>I am testing our ability to include opt-out as well as unsubscribe by email options to a bulk email newsletter. </p>
  
  <p>When I try to opt-out/unsubscribe from a test message (as recipient) using the provided email address (e.g., u.2679.86732.92da29cb61fe154d@my_organization), I receive another email indicating the opt out address does not exist. </p>
  
  <p>Can anyone help me understand why this error occurs and how I can correct it? </p>
  
  <p>Thanks in Advance!</p>
  
Tags: <email><opt-out>
Title: Opt out by email -- return address doesnt exist
ThreadText: # Opt out by email -- return address doesnt exist
  
  (Asked by: username_0 on 2017-07-18)
  
  I am testing our ability to include opt-out as well as unsubscribe by email options to a bulk email newsletter.
  
  When I try to opt-out/unsubscribe from a test message (as recipient) using the provided email address (e.g., u.2679.86732.92da29cb61fe154d@my\_organization), I receive another email indicating the opt out address does not exist.
  
  Can anyone help me understand why this error occurs and how I can correct it?
  
  Thanks in Advance!
  
  **Tags:** email, opt-out
  
  
  ---
  
  ## 1 answers
  
  ### Answer by username_1 on 2017-07-18. Score: 1
  
  it means you haven't properly set up your bounce account - ie. beside not processing the opt-out, you do not process the bounces either -
  
  check the documentation on how to set it up <https://wiki.civicrm.org/confluence/display/CRMDOC/CiviMail+Installation#CiviMailInstallation-SettingUptheReturnChannel>
  
  
  ---
  
  