Answers.Body: <p>Welcome to SE!</p>
  <p>I'm guessing you are talking about an account on your organisation's CiviCRM system.  If the password reset link is not working you will need to contact the administrators of that system.</p>
  <p>Or do you mean you are the admin and have lost access?</p>
  <p>Alternatively do you mean an account on civicrm.org?</p>
  <p>Or maybe an account on <a href="https://civicrm.com/" rel="nofollow noreferrer">CiviCRM Spark</a>?</p>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2022-09-16T08:58:22.457Z
Answers.LastActivityDate: 2022-09-16T08:58:22.457Z
Answers.UserDisplayName: Aidan
Body: <p>I have a CiviCRM account. I've forgotten my login and password. I tried to use the reset password feature and entered the email address associated with my account. I didn't get an email to reset the password though. In Outlook, I've checked the junk folder and the &quot;other&quot;  tab of the inbox, as well as doing a search of my entire email, but can't find an email from CiviCRM. Is there another way I can resent my password or get help with logging in?</p>
  
Tags: <passwords>
Title: What can I do when the reset password function isn't working?
ThreadText: # What can I do when the reset password function isn't working?
  
  (Asked by: username_0 on 2022-09-15)
  
  I have a CiviCRM account. I've forgotten my login and password. I tried to use the reset password feature and entered the email address associated with my account. I didn't get an email to reset the password though. In Outlook, I've checked the junk folder and the "other" tab of the inbox, as well as doing a search of my entire email, but can't find an email from CiviCRM. Is there another way I can resent my password or get help with logging in?
  
  **Tags:** passwords
  
  
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  ## 1 answers
  
  ### Answer by username_1 on 2022-09-16. Score: 1
  
  Welcome to SE!
  
  I'm guessing you are talking about an account on your organisation's CiviCRM system. If the password reset link is not working you will need to contact the administrators of that system.
  
  Or do you mean you are the admin and have lost access?
  
  Alternatively do you mean an account on civicrm.org?
  
  Or maybe an account on [CiviCRM Spark](https://civicrm.com/)?
  
  
  ---
  
  