Answers.Body: <p>For sending sms, the contact should have Phone number of phone type as '<strong>Mobile</strong>' and Primary as true. The option will be visible once you set required phone type. </p>
  
  <p>The incoming message will be shown under Activity tab of Contact of Activity type as <strong>Inbound SMS</strong>. You can also check using Activity search with filter Activity type as <strong>Inbound SMS</strong>. You can also create Activity report with with filter Activity type as <strong>Inbound SMS</strong> and have it available on dashboard.</p>
  
  <p>HTH</p>
  
  <p>Pradeep</p>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2018-05-08T14:00:32.897Z
Answers.Text: Thanks Pradeep. Adding the number as an Mobile number worked however, I still cannot send or receive the SMS's. Could this be due to the account being in Test Plan mode?
Answers.UserDisplayName: SixfootJames
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2018-05-08T14:04:24.857Z
Answers.Text: Did you got any error?
Answers.UserDisplayName: Pradeep Nayak
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2018-05-08T14:24:02.910Z
Answers.Text: And are the relevant cron jobs enabled?
Answers.UserDisplayName: Jaap Jansma - CiviCooP
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2018-05-08T16:20:05.323Z
Answers.Text: @JaapJansma - no cron jobs are necessary for the SMS workflows outlined above. They are only needed for sending scheduled mass SMS.
Answers.UserDisplayName: michaelmcandrew
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Answers.CreationDate: 2018-05-08T13:32:52.917Z
Answers.LastActivityDate: 2018-05-08T13:32:52.917Z
Answers.UserDisplayName: Pradeep Nayak
Answers.Body: <p>Pradeep has covered a couple of the issues already, but for the sake of completeness:</p>
  
  <blockquote>
    <p>here I would expect to see the option to send an SMS</p>
  </blockquote>
  
  <p>Ensure that the contact has a phone of type 'mobile'</p>
  
  <blockquote>
    <p>I also would like to see where the incoming SMS would come into</p>
  </blockquote>
  
  <p>An Activity report filtered by activity type Incoming SMS should do the trick</p>
  
  <blockquote>
    <p>This is the Webhook settings
    <a href="https://crm.helderberghospice.org.za/civicrm/sms/callback" rel="nofollow noreferrer">https://crm.helderberghospice.org.za/civicrm/sms/callback</a></p>
  </blockquote>
  
  <p>I tested that URL and it came back with "Page not found". It looks like you are using Wordpress, in which case the form of callback URL is different. Based on <a href="https://civicrm.stackexchange.com/questions/22083/wordpress-twilio-inbound-sms-callback-url-failing-when-request-method-is-post/22090">this answer</a> and your existing callback, I suspect that your webhook should be:</p>
  
  <p><a href="https://crm.helderberghospice.org.za/?page=CiviCRM&amp;q=civicrm%2Fsms%2Fcallback&amp;provider=org.ndi.sms.telerivet" rel="nofollow noreferrer">https://crm.helderberghospice.org.za/?page=CiviCRM&amp;q=civicrm%2Fsms%2Fcallback&amp;provider=org.ndi.sms.telerivet</a></p>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2018-05-22T09:17:41.670Z
Answers.Text: Thanks Michael. Got sidetracked and back on this problem now
Answers.UserDisplayName: SixfootJames
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2018-05-22T09:35:57.623Z
Answers.Text: Hi Michael, I made a comment in the repo too but I seem to be having problems with the URL. Could you please see this for me?
  
  https://github.com/nditech/org.ndi.sms.telerivet/issues/1
Answers.UserDisplayName: SixfootJames
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2018-05-08T16:20:35.930Z
Answers.LastActivityDate: 2018-05-08T16:20:35.930Z
Answers.UserDisplayName: michaelmcandrew
Body: <p>I've followed all the <a href="https://github.com/nditech/org.ndi.sms.telerivet" rel="nofollow noreferrer">instructions according to this documentation</a> but when I test the incoming SMS', I do not see the SMS's coming into CiviCRM. </p>
  
  <p>Below are the settings I have set up in Telerivet and then copied to Civi</p>
  
  <p><a href="https://i.sstatic.net/cBTf4.png" rel="nofollow noreferrer"><img src="https://i.sstatic.net/cBTf4.png" alt="These are the API keys"></a></p>
  
  <p>This is the Webhook settings
  <a href="https://i.sstatic.net/9ooj8.png" rel="nofollow noreferrer"><img src="https://i.sstatic.net/9ooj8.png" alt="This is the Webhook"></a></p>
  
  <p>And here I would expect to see the option to send an SMS </p>
  
  <p><a href="https://i.sstatic.net/QTX7r.png" rel="nofollow noreferrer"><img src="https://i.sstatic.net/QTX7r.png" alt="enter image description here"></a></p>
  
  <p>I also would like to see where the incoming SMS would come into. According to the video, a report can be set up to show all the incoming SMS's but I cannot seem to create the same report.</p>
  
Tags: <sms>
Title: Not receiving Telerivet SMS to CiviCRM
ThreadText: # Not receiving Telerivet SMS to CiviCRM
  
  (Asked by: username_0 on 2018-05-08)
  
  I've followed all the [instructions according to this documentation](https://github.com/nditech/org.ndi.sms.telerivet) but when I test the incoming SMS', I do not see the SMS's coming into CiviCRM.
  
  Below are the settings I have set up in Telerivet and then copied to Civi
  
  [![These are the API keys](https://i.sstatic.net/cBTf4.png)](https://i.sstatic.net/cBTf4.png)
  
  This is the Webhook settings
  [![This is the Webhook](https://i.sstatic.net/9ooj8.png)](https://i.sstatic.net/9ooj8.png)
  
  And here I would expect to see the option to send an SMS
  
  [![enter image description here](https://i.sstatic.net/QTX7r.png)](https://i.sstatic.net/QTX7r.png)
  
  I also would like to see where the incoming SMS would come into. According to the video, a report can be set up to show all the incoming SMS's but I cannot seem to create the same report.
  
  **Tags:** sms
  
  
  ---
  
  ## 2 answers
  
  ### Answer by username_1 on 2018-05-08. Score: 1
  
  For sending sms, the contact should have Phone number of phone type as '**Mobile**' and Primary as true. The option will be visible once you set required phone type.
  
  The incoming message will be shown under Activity tab of Contact of Activity type as **Inbound SMS**. You can also check using Activity search with filter Activity type as **Inbound SMS**. You can also create Activity report with with filter Activity type as **Inbound SMS** and have it available on dashboard.
  
  HTH
  
  username_1
  
  > **Comments:**
  > **username_0**: Thanks username_1. Adding the number as an Mobile number worked however, I still cannot send or receive the SMS's. Could this be due to the account being in Test Plan mode?  
  > **username_1**: Did you got any error?  
  > **username_2**: And are the relevant cron jobs enabled?  
  > **username_3**: @JaapJansma - no cron jobs are necessary for the SMS workflows outlined above. They are only needed for sending scheduled mass SMS.  
  
  ---
  
  ### Answer by username_3 on 2018-05-08. Score: 1
  
  username_1 has covered a couple of the issues already, but for the sake of completeness:
  
  > here I would expect to see the option to send an SMS
  
  Ensure that the contact has a phone of type 'mobile'
  
  > I also would like to see where the incoming SMS would come into
  
  An Activity report filtered by activity type Incoming SMS should do the trick
  
  > This is the Webhook settings
  > <https://crm.helderberghospice.org.za/civicrm/sms/callback>
  
  I tested that URL and it came back with "Page not found". It looks like you are using Wordpress, in which case the form of callback URL is different. Based on [this answer](https://civicrm.stackexchange.com/questions/22083/wordpress-twilio-inbound-sms-callback-url-failing-when-request-method-is-post/22090) and your existing callback, I suspect that your webhook should be:
  
  <https://crm.helderberghospice.org.za/?page=CiviCRM&q=civicrm%2Fsms%2Fcallback&provider=org.ndi.sms.telerivet>
  
  > **Comments:**
  > **username_0**: Thanks Michael. Got sidetracked and back on this problem now  
  > **username_0**: Hi Michael, I made a comment in the repo too but I seem to be having problems with the URL. Could you please see this for me?  https://github.com/nditech/org.ndi.sms.telerivet/issues/1  
  
  ---
  
  