Body: <p>WP, Civi 5.69.5</p>
  <p>Scenario: add language to mosaico email body that &quot;Email Bob if you have any questions&quot; hyperlink Email Bob to bob@example.org - because its a trackable link - instead of just opening a new message, it will open the browser which will open the link, which will open the default email program - which hopefully the user has set.</p>
  <p>This is typically fine but for some users - especially outlook users that have microsoft safelinks - they are getting weird behavior. It opens the browser and sometimes just loads a blank page which then, upon refresh, will open the email link.</p>
  <p>I wonder if there is a way to exclude mailto: hyperlinks from being tracked - in the meantime or if folks have best practices around email links in bulk emails.</p>
  
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2024-03-07T17:50:32.440Z
Comments.Text: Duplicate of https://civicrm.stackexchange.com/q/40367/12?
Comments.UserDisplayName: Jon G - Megaphone Tech
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2024-03-07T18:59:37.633Z
Comments.Text: might be - that user seems to think it self-resolved itself - but this is something we have gotten user feedback on for a while. For the record - seems to be fine for most recipients, only those that have not set their default email application or outlook/exchange users with safelinks.
Comments.UserDisplayName: themak
Tags: <civimail><mosaico>
Title: Do folks experience issues with hyperlinking emails in mosaico emails?
ThreadText: # Do folks experience issues with hyperlinking emails in mosaico emails?
  
  (Asked by: username_0 on 2024-03-07)
  
  WP, Civi 5.69.5
  
  Scenario: add language to mosaico email body that "Email Bob if you have any questions" hyperlink Email Bob to bob@example.org - because its a trackable link - instead of just opening a new message, it will open the browser which will open the link, which will open the default email program - which hopefully the user has set.
  
  This is typically fine but for some users - especially outlook users that have microsoft safelinks - they are getting weird behavior. It opens the browser and sometimes just loads a blank page which then, upon refresh, will open the email link.
  
  I wonder if there is a way to exclude mailto: hyperlinks from being tracked - in the meantime or if folks have best practices around email links in bulk emails.
  
  **Tags:** civimail, mosaico
  
  > **Comments:**
  > **username_1**: Duplicate of https://civicrm.stackexchange.com/q/40367/12?  
  > **username_0**: might be - that user seems to think it self-resolved itself - but this is something we have gotten user feedback on for a while. For the record - seems to be fine for most recipients, only those that have not set their default email application or outlook/exchange users with safelinks.  
  
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  ## 0 answers
  
  