Answers.Body: <p>There is some explanation here that you have probably already read <a href="http://book.civicrm.org/user/current/advanced-configuration/email-system-configuration/" rel="nofollow">http://book.civicrm.org/user/current/advanced-configuration/email-system-configuration/</a></p>
  
  <p>Note it says: "The local part is optional and only relevant if you were able to set up an account using sub-addressing. It should be the account you created with '+' or '-' appended , e.g., "return+" or "return-"."</p>
  
  <p>I see you have 'bounce' in that field which may be your problem</p>
  
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2015-08-10T03:08:55.077Z
Answers.LastActivityDate: 2015-08-10T03:08:55.077Z
Answers.UserDisplayName: petednz - fuzion
Answers.Body: <p>I think you need to use IMAP as the protocol.</p>
  
  <p>In addition to the doc petednz points to you might also find some useful info here.
  <a href="http://wiki.civicrm.org/confluence/display/CRMDOC/Step-by-step+Return+Channel+on+Drupal+-+Google+Apps+-+CentOS" rel="nofollow">http://wiki.civicrm.org/confluence/display/CRMDOC/Step-by-step+Return+Channel+on+Drupal+-+Google+Apps+-+CentOS</a></p>
  
  <p>This refers to using google apps but I think most of this applies to others.</p>
  
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2015-08-10T03:57:29.430Z
Answers.LastActivityDate: 2015-08-10T03:57:29.430Z
Answers.UserDisplayName: Paul-Tahoe
Answers.Body: <p>In addition to the answer from @petednz, you should check whether your email server at heldercamara.it supports plus-addressing in the first place.  Assuming you edit the local part to <code>bounces+</code>, you should send an email to bounces+lotsofgibberish@heldercamara.it and then log into bounces@heldercamara.it and see if it arrived.</p>
  
  <p>If plus-addressing doesn't work on your server, you may be able to set a "default address" such that bounces@heldercamara.it receives all email to addresses on that server that don't exist.  Each bounce will go to something like b.14235.132342323@heldercamara.it (or bounces+b.14235.132342323@heldercamara.it with plus-addressing), so you need to scoop them all up and get them into a single mailbox.</p>
  
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2015-08-10T06:09:58.500Z
Answers.LastActivityDate: 2015-08-10T06:09:58.500Z
Answers.UserDisplayName: Andie Hunt
Body: <p>CiviCRM 4.6.4 With Joomla.
  I mass mail are successfully sent. But I do not receive neither bounces nor notification of bounces. Some wrong or non existent mail addresses are used as a test.
  Here following my settings:</p>
  
  <p><a href="https://i.sstatic.net/AX4si.png" rel="nofollow noreferrer"><img src="https://i.sstatic.net/AX4si.png" alt="mailer setting"></a>
  <a href="https://i.sstatic.net/GrXff.png" rel="nofollow noreferrer"><img src="https://i.sstatic.net/GrXff.png" alt="mailer setting cont.ed"></a></p>
  
  <p>The mail server of my provider is able to manage bounces.
  Could you help me to configure both the mail server and /or CiviCRM? 
  Thank you.</p>
  
Tags: <civimail><joomla><bounce>
Title: I do not receive bounces
ThreadText: # I do not receive bounces
  
  (Asked by: username_0 on 2015-08-09)
  
  CiviCRM 4.6.4 With Joomla.
  I mass mail are successfully sent. But I do not receive neither bounces nor notification of bounces. Some wrong or non existent mail addresses are used as a test.
  Here following my settings:
  
  [![mailer setting](https://i.sstatic.net/AX4si.png)](https://i.sstatic.net/AX4si.png)
  [![mailer setting cont.ed](https://i.sstatic.net/GrXff.png)](https://i.sstatic.net/GrXff.png)
  
  The mail server of my provider is able to manage bounces.
  Could you help me to configure both the mail server and /or CiviCRM?
  Thank you.
  
  **Tags:** civimail, joomla, bounce
  
  
  ---
  
  ## 3 answers
  
  ### Answer by username_1 on 2015-08-10. Score: 1
  
  There is some explanation here that you have probably already read <http://book.civicrm.org/user/current/advanced-configuration/email-system-configuration/>
  
  Note it says: "The local part is optional and only relevant if you were able to set up an account using sub-addressing. It should be the account you created with '+' or '-' appended , e.g., "return+" or "return-"."
  
  I see you have 'bounce' in that field which may be your problem
  
  
  ---
  
  ### Answer by username_2 on 2015-08-10. Score: 0
  
  I think you need to use IMAP as the protocol.
  
  In addition to the doc username_1 points to you might also find some useful info here.
  <http://wiki.civicrm.org/confluence/display/CRMDOC/Step-by-step+Return+Channel+on+Drupal+-+Google+Apps+-+CentOS>
  
  This refers to using google apps but I think most of this applies to others.
  
  
  ---
  
  ### Answer by username_3 on 2015-08-10. Score: 0
  
  In addition to the answer from @username_1, you should check whether your email server at heldercamara.it supports plus-addressing in the first place. Assuming you edit the local part to `bounces+`, you should send an email to bounces+lotsofgibberish@heldercamara.it and then log into bounces@heldercamara.it and see if it arrived.
  
  If plus-addressing doesn't work on your server, you may be able to set a "default address" such that bounces@heldercamara.it receives all email to addresses on that server that don't exist. Each bounce will go to something like b.14235.132342323@heldercamara.it (or bounces+b.14235.132342323@heldercamara.it with plus-addressing), so you need to scoop them all up and get them into a single mailbox.
  
  
  ---
  
  