Answers.Body: <p>There's been debate recently about whether inbound emails should be editable - see <a href="https://issues.civicrm.org/jira/browse/CRM-21425" rel="nofollow noreferrer">CRM-21425</a>.</p>
  
  <p>A patch has been written (but not yet accepted) to make this an editable option.  You can <a href="https://issues.civicrm.org/jira/browse/CRM-21425" rel="nofollow noreferrer">apply the patch manually</a>.</p>
  
  <p>If this is important functionality for you, it may also be worthwhile to join the conversation at the link above, and (if you know how) review the patch so it can be accepted.</p>
  
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2018-02-22T23:47:22.493Z
Answers.Text: which raises the question of how naomi is getting to edit any of these without the patch
Answers.UserDisplayName: petednz - fuzion
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2018-02-22T20:04:51.657Z
Answers.LastActivityDate: 2018-02-22T20:04:51.657Z
Answers.UserDisplayName: Jon G - Megaphone Tech
Answers.Body: <p>It is expected in as much as Inbound Email is an Activity that occurred purely as a result of the incoming email, hence is Completed, and also since it is something that came in from external source is not expected to be editable so it remains a record of what came in.</p>
  
  <p>ps I checked on a site and on it there is no option to Edit when the Inbound Email is on the Activity Tab or on the Case.</p>
  
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2018-02-19T23:03:12.677Z
Answers.Text: Some of the original thinking I think also had to do with making it more "legal", in the sense that if people can't edit it then it has a little more truthworthiness in court, although that's a bit iffy depending on how you setup/use your email processor. Note that from Find Activities you can actually delete them, so that sort of defeats it a bit. I believe there was also a technical issue where the form for email is a different form, and it wasn't needed/desired to spend time on making sure it all worked.
Answers.UserDisplayName: Demerit
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2018-02-20T00:56:34.627Z
Answers.Text: I think it is similar also to the fact that if you send an Email from civi - it gets added as an Activity but presumably is not available to edit since again that rewrites history
Answers.UserDisplayName: petednz - fuzion
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2018-02-21T15:17:00.910Z
Answers.Text: This is weird. You are both saying that the activity is not editable at all. But it is. It's editable when you open it from the original contact that it gets placed on by the email to activity process. When you file it on a case, it remains editable in general, but you just can't open it from inside the case and edit it.
Answers.UserDisplayName: naomi
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2018-02-21T20:08:27.657Z
Answers.Text: Weird? I agree. I just checked on a site using Inbound but not Cases. The Activity also shows with no Edit for me. 4.7.30
Answers.UserDisplayName: petednz - fuzion
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2018-02-22T11:34:15.327Z
Answers.Text: I've added a screenshot to show it in editable  mode. 4.7.29 ... If they are never editable how can you change the status? You can't?
Answers.UserDisplayName: naomi
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2018-02-22T19:19:25.107Z
Answers.Text: Can you add a screen for the step before the Activity is opened.
Answers.UserDisplayName: petednz - fuzion
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2018-02-28T16:29:04.387Z
Answers.Text: petednz Screenshot added.
Answers.UserDisplayName: naomi
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2018-03-10T11:47:02.963Z
Answers.Text: Perhaps this was a quirk of 4.7.29. On another site which is .30 they are uneditable in both cases.
Answers.UserDisplayName: naomi
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2018-02-19T20:02:57.240Z
Answers.LastActivityDate: 2018-02-19T20:02:57.240Z
Answers.UserDisplayName: petednz - fuzion
Answers.Body: <p>This turned out to be an issue with the specfic version (4.7.29). In later versions, inbound emails are not editable at all through the GUI. Where an edit button exists, clicking it leads to "access denied", even for administrator with all permissions.</p>
  
  <p>In my case I had a requirement to allow changing the status of the activity to record whether someone had looked at the email or not. Since this is not possible through the GUI, I ended up writing some custom code to do this, and customised the template to add a "Mark as read" button to fire said code.</p>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2018-07-10T11:32:31.270Z
Answers.LastActivityDate: 2018-07-10T11:32:31.270Z
Answers.UserDisplayName: naomi
Body: <p>If I send an email to the configured inbound email address it correctly creates an activity. I can see the activity in the activities list on my own contact and on the contact connected with the inbound email address. I can open the activity using "view" and then I can click "edit" and make changes. </p>
  
  <p>However if I then used "file on case" to add the activity to a case, and I open up the case and access the activity from there, there is no edit button.</p>
  
  <p>I am an administrator will all permissions ticked.</p>
  
  <p>Is this expected behaviour, a bug or a misconfiguration?</p>
  
  <p>Edits: Added screenshots</p>
  
  <ol>
  <li><p>Activities tab of contact <a href="https://i.sstatic.net/l8uIt.png" rel="nofollow noreferrer"><img src="https://i.sstatic.net/l8uIt.png" alt="enter image description here"></a></p></li>
  <li><p>Activity open with edit button<a href="https://i.sstatic.net/ZDNcu.png" rel="nofollow noreferrer"><img src="https://i.sstatic.net/ZDNcu.png" alt="enter image description here"></a></p></li>
  <li><p>After clicking edit button <a href="https://i.sstatic.net/Ed9Qx.png" rel="nofollow noreferrer"><img src="https://i.sstatic.net/Ed9Qx.png" alt="enter image description here"></a></p></li>
  </ol>
  
Tags: <email><activities><civicase>
Title: Why is inbound email activity uneditable in case activity list?
ThreadText: # Why is inbound email activity uneditable in case activity list?
  
  (Asked by: username_0 on 2018-02-19)
  
  If I send an email to the configured inbound email address it correctly creates an activity. I can see the activity in the activities list on my own contact and on the contact connected with the inbound email address. I can open the activity using "view" and then I can click "edit" and make changes.
  
  However if I then used "file on case" to add the activity to a case, and I open up the case and access the activity from there, there is no edit button.
  
  I am an administrator will all permissions ticked.
  
  Is this expected behaviour, a bug or a misconfiguration?
  
  Edits: Added screenshots
  
  1. Activities tab of contact [![enter image description here](https://i.sstatic.net/l8uIt.png)](https://i.sstatic.net/l8uIt.png)
  2. Activity open with edit button[![enter image description here](https://i.sstatic.net/ZDNcu.png)](https://i.sstatic.net/ZDNcu.png)
  3. After clicking edit button [![enter image description here](https://i.sstatic.net/Ed9Qx.png)](https://i.sstatic.net/Ed9Qx.png)
  
  **Tags:** email, activities, civicase
  
  
  ---
  
  ## 3 answers
  
  ### Answer by username_0 on 2018-07-10. Score: 3 | Accepted answer
  
  This turned out to be an issue with the specfic version (4.7.29). In later versions, inbound emails are not editable at all through the GUI. Where an edit button exists, clicking it leads to "access denied", even for administrator with all permissions.
  
  In my case I had a requirement to allow changing the status of the activity to record whether someone had looked at the email or not. Since this is not possible through the GUI, I ended up writing some custom code to do this, and customised the template to add a "Mark as read" button to fire said code.
  
  
  ---
  
  ### Answer by username_1 on 2018-02-22. Score: 2
  
  There's been debate recently about whether inbound emails should be editable - see [CRM-21425](https://issues.civicrm.org/jira/browse/CRM-21425).
  
  A patch has been written (but not yet accepted) to make this an editable option. You can [apply the patch manually](https://issues.civicrm.org/jira/browse/CRM-21425).
  
  If this is important functionality for you, it may also be worthwhile to join the conversation at the link above, and (if you know how) review the patch so it can be accepted.
  
  > **Comments:**
  > **username_2**: which raises the question of how username_0 is getting to edit any of these without the patch  
  
  ---
  
  ### Answer by username_2 on 2018-02-19. Score: 1
  
  It is expected in as much as Inbound Email is an Activity that occurred purely as a result of the incoming email, hence is Completed, and also since it is something that came in from external source is not expected to be editable so it remains a record of what came in.
  
  ps I checked on a site and on it there is no option to Edit when the Inbound Email is on the Activity Tab or on the Case.
  
  > **Comments:**
  > **username_3**: Some of the original thinking I think also had to do with making it more "legal", in the sense that if people can't edit it then it has a little more truthworthiness in court, although that's a bit iffy depending on how you setup/use your email processor. Note that from Find Activities you can actually delete them, so that sort of defeats it a bit. I believe there was also a technical issue where the form for email is a different form, and it wasn't needed/desired to spend time on making sure it all worked.  
  > **username_2**: I think it is similar also to the fact that if you send an Email from civi - it gets added as an Activity but presumably is not available to edit since again that rewrites history  
  > **username_0**: This is weird. You are both saying that the activity is not editable at all. But it is. It's editable when you open it from the original contact that it gets placed on by the email to activity process. When you file it on a case, it remains editable in general, but you just can't open it from inside the case and edit it.  
  > **username_2**: Weird? I agree. I just checked on a site using Inbound but not Cases. The Activity also shows with no Edit for me. 4.7.30  
  > **username_0**: I've added a screenshot to show it in editable  mode. 4.7.29 ... If they are never editable how can you change the status? You can't?  
  > **username_2**: Can you add a screen for the step before the Activity is opened.  
  > **username_0**: username_2 Screenshot added.  
  > **username_0**: Perhaps this was a quirk of 4.7.29. On another site which is .30 they are uneditable in both cases.  
  
  ---
  
  