Body: <p>I'm trying to upgrade a site that had not been upgraded since 4.7.31. I tried to go directly to 5.44 but the database upgrade wouldn't run - it just gave me &quot;CiviCRM Upgrade Tasks Retry Skip []&quot; with nothing in the task list.</p>
  <p>To resolve this I started upgrading more gradually and was able to get successfully to 5.22.1. But I can't get beyond that.  The next version is 5.23.0. Trying to upgrade 5.22.1-&gt;5.23.0 gives me the same as the original issue - empty task list at civicrm/upgrade.php &quot;CiviCRM Upgrade Tasks Retry Skip []&quot;</p>
  <p>There are no errors in ConfigAndLog and no errors in the error log on the website.  Is there somewhere else I should look to see error messages?</p>
  <p>The only other thing that I've noticed is that if I run &amp;directoryCleanup=1 I get some error messages such as &quot;Smarty error: the $compile_dir '/home/customer/www/XXXXX/public_html/sites/default/files/civicrm/templates_c/en_US/' does not exist, or is not a directory. in Smarty-&gt;trigger_error() (line 1100 of /home/customer/www/XXXXX/public_html/sites/all/modules/civicrm/packages/Smarty/Smarty.class.php).&quot;</p>
  <p>The directory definitely does exist. I didn't see anything obviously wrong with the permissions, but this seems like it might be a permissions error since the directory is definitely there.</p>
  <p>Any suggestions for next steps would be appreciated.</p>
  
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2024-10-17T10:00:49.377Z
Comments.Text: Happens at  CiviCRM 5.78.2 upgrade as well. had to do db upgrade in CLI because of it.
Comments.UserDisplayName: yurg
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2022-01-22T18:02:57.243Z
Comments.Text: I've got a similar but different upgrade issue. Only some sections have failed but again errors mention smarty and templates and directories. Hmm. https://civicrm.stackexchange.com/questions/41101/out-of-memory-and-civi-errors-relating-to-templates-following-upgrade-from-5-35
Comments.UserDisplayName: Eric Booth
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2022-01-24T22:03:53.027Z
Comments.Text: Solved. This was related to https://civicrm.stackexchange.com/questions/35178/unable-to-upgrade-from-version-5-22-1
  
  My [civicrm.root] and [civicrm.files] were not right, and not consistent with  
  [cms.root].  (The clue to this was ERR_NAME_NOT_RESOLVED errors in console on the stuck upgrade page.) 
  
  I fixed $civicrm_root  and CIVICRM_TEMPLATE_COMPILEDIR in civicrm.settings.php and then ran 5.22.1 -> 5.23.0 smoothly. Hurray!
  
  I think this happened when a new host migrated our site for us. It's curious that it didn't impact us before.
  
  I will try to get the rest of the way later.
Comments.UserDisplayName: ASav
Tags: <upgrade>
Title: Suggestions re 5.23.0 upgrade fail
ThreadText: # Suggestions re 5.23.0 upgrade fail
  
  (Asked by: username_0 on 2022-01-18)
  
  I'm trying to upgrade a site that had not been upgraded since 4.7.31. I tried to go directly to 5.44 but the database upgrade wouldn't run - it just gave me "CiviCRM Upgrade Tasks Retry Skip []" with nothing in the task list.
  
  To resolve this I started upgrading more gradually and was able to get successfully to 5.22.1. But I can't get beyond that. The next version is 5.23.0. Trying to upgrade 5.22.1->5.23.0 gives me the same as the original issue - empty task list at civicrm/upgrade.php "CiviCRM Upgrade Tasks Retry Skip []"
  
  There are no errors in ConfigAndLog and no errors in the error log on the website. Is there somewhere else I should look to see error messages?
  
  The only other thing that I've noticed is that if I run &directoryCleanup=1 I get some error messages such as "Smarty error: the $compile\_dir '/home/customer/www/XXXXX/public\_html/sites/default/files/civicrm/templates\_c/en\_US/' does not exist, or is not a directory. in Smarty->trigger\_error() (line 1100 of /home/customer/www/XXXXX/public\_html/sites/all/modules/civicrm/packages/Smarty/Smarty.class.php)."
  
  The directory definitely does exist. I didn't see anything obviously wrong with the permissions, but this seems like it might be a permissions error since the directory is definitely there.
  
  Any suggestions for next steps would be appreciated.
  
  **Tags:** upgrade
  
  > **Comments:**
  > **username_2**: I've got a similar but different upgrade issue. Only some sections have failed but again errors mention smarty and templates and directories. Hmm. https://civicrm.stackexchange.com/questions/41101/out-of-memory-and-civi-errors-relating-to-templates-following-upgrade-from-5-35  
  > **username_0**: Solved. This was related to https://civicrm.stackexchange.com/questions/35178/unable-to-upgrade-from-version-5-22-1  My [civicrm.root] and [civicrm.files] were not right, and not consistent with   [cms.root].  (The clue to this was ERR_NAME_NOT_RESOLVED errors in console on the stuck upgrade page.)   I fixed $civicrm_root  and CIVICRM_TEMPLATE_COMPILEDIR in civicrm.settings.php and then ran 5.22.1 -> 5.23.0 smoothly. Hurray!  I think this happened when a new host migrated our site for us. It's curious that it didn't impact us before.  I will try to get the rest of the way later.  
  > **username_1**: Happens at  CiviCRM 5.78.2 upgrade as well. had to do db upgrade in CLI because of it.  
  
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  ## 0 answers
  
  