Answers.Body: <p>There isn't a single unified VOIP interface, so each interface with civi would have to be custom.</p>
  
  <p>I've seen two interfaces with an Asterisk based VOIP:
  - fetch the name of the caller (based on the number) to display it on the phone when ringing
  - add click to call on various screen (at least the contact details)
  - log a call</p>
  
  <p>For the last one, I don't think it has never been very useful, because most of the callers don't seem to think most of the calls are important enough</p>
  
  <p>Neither of these were hard to develop, but as said, it's probably quite specific to what is your VOIP solution.</p>
  
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2018-01-23T10:25:52.647Z
Answers.LastActivityDate: 2018-01-23T10:25:52.647Z
Answers.UserDisplayName: Xavier
Body: <p>My company may be moving to a hosted VOIP solution.  I've been looking for a solution to integrate a VOIP system with CiviCRM but it appears that this is still under development and no solution is in place at this time.  Is it possible to integrate a VOIP system with CiviCRM?  I'm looking to automate creation of an activity and update fields with call data.  I assume a browser plugin could handle the click to dial portion but Im unsure.  Any help is appreciated. </p>
  
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2016-05-26T21:28:40.737Z
Comments.Text: @joemurray has extensions for outgoing VoIP.  I recently referred a client with your same need to Fuzion, so they may be working on incoming VoIP.
Comments.UserDisplayName: Jon G - Megaphone Tech
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2016-07-27T09:58:56.703Z
Comments.Text: I think that Circle Interactive in Bristol have something that integrates Civi with a phone system, but don't know the details.
Comments.UserDisplayName: Graham
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2016-06-23T03:36:09.483Z
Comments.Text: We also have outgoing through Twilio, and have been toying with the idea of developing something for incoming for a while, so could be wrestled in finally doing it with a little funding..
Comments.UserDisplayName: cividesk
Tags: <api><civicrm-entity><phone>
Title: Is it possible to integrate CiviCRM with a hosted VOIP solution?
ThreadText: # Is it possible to integrate CiviCRM with a hosted VOIP solution?
  
  (Asked by: username_0 on 2016-05-26)
  
  My company may be moving to a hosted VOIP solution. I've been looking for a solution to integrate a VOIP system with CiviCRM but it appears that this is still under development and no solution is in place at this time. Is it possible to integrate a VOIP system with CiviCRM? I'm looking to automate creation of an activity and update fields with call data. I assume a browser plugin could handle the click to dial portion but Im unsure. Any help is appreciated.
  
  **Tags:** api, civicrm-entity, phone
  
  > **Comments:**
  > **username_1**: @joemurray has extensions for outgoing VoIP.  I recently referred a client with your same need to Fuzion, so they may be working on incoming VoIP.  
  > **username_3**: We also have outgoing through Twilio, and have been toying with the idea of developing something for incoming for a while, so could be wrestled in finally doing it with a little funding..  
  > **username_2**: I think that Circle Interactive in Bristol have something that integrates Civi with a phone system, but don't know the details.  
  
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  ## 1 answers
  
  ### Answer by username_4 on 2018-01-23. Score: 1
  
  There isn't a single unified VOIP interface, so each interface with civi would have to be custom.
  
  I've seen two interfaces with an Asterisk based VOIP:
  - fetch the name of the caller (based on the number) to display it on the phone when ringing
  - add click to call on various screen (at least the contact details)
  - log a call
  
  For the last one, I don't think it has never been very useful, because most of the callers don't seem to think most of the calls are important enough
  
  Neither of these were hard to develop, but as said, it's probably quite specific to what is your VOIP solution.
  
  
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