Answers.Body: <p>My money is on 3D Secure, a security protocol that requires card authentication before the card can be charged.
  <a href="https://stripe.com/docs/payments/3d-secure" rel="nofollow noreferrer">https://stripe.com/docs/payments/3d-secure</a></p>
  <p>So those &quot;Redirect&quot; orders are probably customers that were redirected to the authentication page but did not complete it.</p>
  <p>Code seems to support this hypothesis:</p>
  <p><a href="https://github.com/craftcms/commerce-stripe/blob/b881fdde3a8d7253ae24c77ffd6feded0a91f4aa/src/gateways/Gateway.php#L535-L548" rel="nofollow noreferrer">https://github.com/craftcms/commerce-stripe/blob/b881fdde3a8d7253ae24c77ffd6feded0a91f4aa/src/gateways/Gateway.php#L535-L548</a></p>
  <p><a href="https://github.com/craftcms/commerce-stripe/blob/b881fdde3a8d7253ae24c77ffd6feded0a91f4aa/src/gateways/Gateway.php#L374-L382" rel="nofollow noreferrer">https://github.com/craftcms/commerce-stripe/blob/b881fdde3a8d7253ae24c77ffd6feded0a91f4aa/src/gateways/Gateway.php#L374-L382</a></p>
  <p><a href="https://github.com/craftcms/commerce-stripe/blob/b881fdde3a8d7253ae24c77ffd6feded0a91f4aa/src/responses/ChargeResponse.php#L89-L95" rel="nofollow noreferrer">https://github.com/craftcms/commerce-stripe/blob/b881fdde3a8d7253ae24c77ffd6feded0a91f4aa/src/responses/ChargeResponse.php#L89-L95</a></p>
  <p><a href="https://github.com/craftcms/commerce/blob/dd4822f2536aa6818acc0134a4a2e4b1b7d5dfef/src/services/Payments.php#L682-L683" rel="nofollow noreferrer">https://github.com/craftcms/commerce/blob/dd4822f2536aa6818acc0134a4a2e4b1b7d5dfef/src/services/Payments.php#L682-L683</a></p>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2021-11-29T21:37:52.183Z
Answers.Text: Thanks, yes that does seem to be the reason for the error. Unfortunately, I've had a customer try multiple payments where they insist they are entering all of their info correctly and this is still failing.
  Looks like some more testing for me!
Answers.UserDisplayName: Jai Redden
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2021-11-29T15:35:32.673Z
Answers.LastActivityDate: 2021-11-29T20:46:05.643Z
Answers.LastEditDate: 2021-11-29T20:46:05.643Z
Answers.UserDisplayName: Matanya
Body: <p>I'm running a site taking orders via Craft Commerce. Most of the orders are fine, but a small percentage are failing, and going into the &quot;Attempted Payments&quot; section of the orders area.</p>
  <p>If i go into the order, then look at the transactions tab, the order status is given as &quot;Redirect&quot;. However, I can't find any information about what this means, or what might be causing the payment to fail. Can anyone help?</p>
  <p>I am using Craft 3, and Stripe as the payment gateway.</p>
  <p>Thanks.</p>
  
Tags: <plugin-craftcommerce><stripe><payment>
Title: Craft Commerce payments not going through - status "redirect"
ThreadText: # Craft Commerce payments not going through - status "redirect"
  
  (Asked by: username_0 on 2021-11-23)
  
  I'm running a site taking orders via Craft Commerce. Most of the orders are fine, but a small percentage are failing, and going into the "Attempted Payments" section of the orders area.
  
  If i go into the order, then look at the transactions tab, the order status is given as "Redirect". However, I can't find any information about what this means, or what might be causing the payment to fail. Can anyone help?
  
  I am using Craft 3, and Stripe as the payment gateway.
  
  Thanks.
  
  **Tags:** plugin-craftcommerce, stripe, payment
  
  
  ---
  
  ## 1 answers
  
  ### Answer by username_1 on 2021-11-29. Score: 2 | Accepted answer
  
  My money is on 3D Secure, a security protocol that requires card authentication before the card can be charged.
  <https://stripe.com/docs/payments/3d-secure>
  
  So those "Redirect" orders are probably customers that were redirected to the authentication page but did not complete it.
  
  Code seems to support this hypothesis:
  
  <https://github.com/craftcms/commerce-stripe/blob/b881fdde3a8d7253ae24c77ffd6feded0a91f4aa/src/gateways/Gateway.php#L535-L548>
  
  <https://github.com/craftcms/commerce-stripe/blob/b881fdde3a8d7253ae24c77ffd6feded0a91f4aa/src/gateways/Gateway.php#L374-L382>
  
  <https://github.com/craftcms/commerce-stripe/blob/b881fdde3a8d7253ae24c77ffd6feded0a91f4aa/src/responses/ChargeResponse.php#L89-L95>
  
  <https://github.com/craftcms/commerce/blob/dd4822f2536aa6818acc0134a4a2e4b1b7d5dfef/src/services/Payments.php#L682-L683>
  
  > **Comments:**
  > **username_0**: Thanks, yes that does seem to be the reason for the error. Unfortunately, I've had a customer try multiple payments where they insist they are entering all of their info correctly and this is still failing. Looks like some more testing for me!  
  
  ---
  
  