<p>Help!! It was confirmed about 34+ times but this is the first time this has ever happened to me! Usually it’s a piece of cake or at least it’ll show up in my account as “pending” but I don’t see it as a deposit to my wallet AT ALL and it’s been over 6 hours. Plz help. </p>

<p>Transaction ID: 7e444a3d0c6425b72bb200d54fe9b85564bdac616b36da3ef81481571947f09c</p>

<p>Thanks in advance!
Celeste <img src="https://i.sstatic.net/zX9kA.png" alt="enter image description here"><img src="https://i.sstatic.net/OajYy.png" alt="enter image description here"><img src="https://i.sstatic.net/xmHBk.png" alt="enter image description here"><img src="https://i.sstatic.net/O8fz9.png" alt="enter image description here"><img src="https://i.sstatic.net/az63D.png" alt="enter image description here"></p>

CC BY-SA 4.0
2020-05-29T06:59:37.733Z
Does this answer your question? [Bitcoin successfully deducted on sender wallet but did not reach receiver wallet](https://bitcoin.stackexchange.com/questions/89673/bitcoin-successfully-deducted-on-sender-wallet-but-did-not-reach-receiver-wallet)
MCCCS
CC BY-SA 4.0
2020-05-29T07:02:47.710Z
There's nothing wrong with this transaction and there's nothing you can do to fix it. A common type of scam is to launch fraudulent exchange websites that don't even check if they received your payment. If you e-mail their support, then they might change your transaction to "processing" but then it'll be stuck at processing until they shut down the website.
MCCCS
CC BY-SA 4.0
2020-05-29T07:35:00.487Z
Do I email the support where I sent the bitcoin TO? Or FROM?
Celeste Sykes
CC BY-SA 4.0
2020-05-29T07:42:11.810Z
You can e-mail them "This transaction [Transaction ID] pays [amount] to the address you gave me [recipient address]". (By the way, am I reading the question correctly: You've sent from your wallet to a company and not the opposite?)
MCCCS
CC BY-SA 4.0
2020-05-29T16:22:02.077Z
I sent bitcoin from my CEX.IO wallet to my Cash App Bitcoin Wallet. Usually it posts within 5-10minutes. This time is hasn’t even showed up as received in my cash app.
Celeste Sykes
CC BY-SA 4.0
2020-05-29T16:31:03.420Z
Then you shouldn't write to CEX.IO support. Can you see the address Cash App generated in the the transaction, when you open it on a blockchain explorer?
MCCCS
CC BY-SA 4.0
2020-05-29T16:32:14.533Z
Yes. I just checked it. This is what it says  I’ll add the photo to original question
Celeste Sykes
CC BY-SA 4.0
2020-05-29T16:33:17.967Z
Then you should contact the developers of Cash App Bitcoin wallet. It can be a bug.
MCCCS
CC BY-SA 4.0
2020-05-29T16:33:51.847Z
I posted the photo. I’m not sure what it means though
Celeste Sykes
CC BY-SA 4.0
2020-05-29T16:38:39.147Z
Did you see the photo I posted ?
Celeste Sykes
CC BY-SA 4.0
2020-05-29T16:58:39.010Z
Yes, your coins should arrive if `19W2...` is your address. I'm not familiar with Cash App Bitcoin wallet so I can't help further than suggesting to relaunch the wallet.
MCCCS
CC BY-SA 4.0
2020-05-29T17:01:12.077Z
Don't worry, I've found that you're not the only person experiencing that problem. At https://www.reddit.com/r/CashApp/comments/gsqd2l/cashapp_wont_update_my_balance/ or more specificly https://www.reddit.com/r/CashApp/comments/gsni2d/megathread_missing_bitcoin_deposits_after/ it seems there's a problem at their end. You should receive your coins after it undergoes maintenance. [Official announcement](https://www.reddit.com/r/CashApp/comments/gsni2d/megathread_missing_bitcoin_deposits_after/fs7olci/)
MCCCS
<unconfirmed-transactions>
BTC payment sent and confirmed in blockchain but haven’t received in other wallet!
Celeste Sykes
# BTC payment sent and confirmed in blockchain but haven’t received in other wallet!

(Asked by: username_0 on 2020-05-29)

Help!! It was confirmed about 34+ times but this is the first time this has ever happened to me! Usually it’s a piece of cake or at least it’ll show up in my account as “pending” but I don’t see it as a deposit to my wallet AT ALL and it’s been over 6 hours. Plz help.

Transaction ID: 7e444a3d0c6425b72bb200d54fe9b85564bdac616b36da3ef81481571947f09c

Thanks in advance!
Celeste ![enter image description here](https://i.sstatic.net/zX9kA.png)![enter image description here](https://i.sstatic.net/OajYy.png)![enter image description here](https://i.sstatic.net/xmHBk.png)![enter image description here](https://i.sstatic.net/O8fz9.png)![enter image description here](https://i.sstatic.net/az63D.png)

**Tags:** unconfirmed-transactions

> **Comments:**
> **username_1**: Does this answer your question? [Bitcoin successfully deducted on sender wallet but did not reach receiver wallet](https://bitcoin.stackexchange.com/questions/89673/bitcoin-successfully-deducted-on-sender-wallet-but-did-not-reach-receiver-wallet)  
> **username_1**: There's nothing wrong with this transaction and there's nothing you can do to fix it. A common type of scam is to launch fraudulent exchange websites that don't even check if they received your payment. If you e-mail their support, then they might change your transaction to "processing" but then it'll be stuck at processing until they shut down the website.  
> **username_0**: Do I email the support where I sent the bitcoin TO? Or FROM?  
> **username_1**: You can e-mail them "This transaction [Transaction ID] pays [amount] to the address you gave me [recipient address]". (By the way, am I reading the question correctly: You've sent from your wallet to a company and not the opposite?)  
> **username_0**: I sent bitcoin from my CEX.IO wallet to my Cash App Bitcoin Wallet. Usually it posts within 5-10minutes. This time is hasn’t even showed up as received in my cash app.  
> **username_1**: Then you shouldn't write to CEX.IO support. Can you see the address Cash App generated in the the transaction, when you open it on a blockchain explorer?  
> **username_0**: Yes. I just checked it. This is what it says  I’ll add the photo to original question  
> **username_1**: Then you should contact the developers of Cash App Bitcoin wallet. It can be a bug.  
> **username_0**: I posted the photo. I’m not sure what it means though  
> **username_0**: Did you see the photo I posted ?  
> **username_1**: Yes, your coins should arrive if `19W2...` is your address. I'm not familiar with Cash App Bitcoin wallet so I can't help further than suggesting to relaunch the wallet.  
> **username_1**: Don't worry, I've found that you're not the only person experiencing that problem. At https://www.reddit.com/r/CashApp/comments/gsqd2l/cashapp_wont_update_my_balance/ or more specificly https://www.reddit.com/r/CashApp/comments/gsni2d/megathread_missing_bitcoin_deposits_after/ it seems there's a problem at their end. You should receive your coins after it undergoes maintenance. [Official announcement](https://www.reddit.com/r/CashApp/comments/gsni2d/megathread_missing_bitcoin_deposits_after/fs7olci/)  

---

## 0 answers

