<p>It sounds like you are trying the right approach.
There is a support note here:
<a href="https://multibit.org/en/help/v0.5/help_support_sentBitcoinToMultibitButTheyNeverArrived.html" rel="nofollow">https://multibit.org/en/help/v0.5/help_support_sentBitcoinToMultibitButTheyNeverArrived.html</a></p>

<p>You can try it again safely.
Check all the details like the address is what you expect etc.</p>

<p>edit: And if that fails, you might want to try:</p>

<p>1) Exporting the private key (unencrypted)</p>

<p>2) Importing it into a blockchain.info wallet you create. You should then gain access your bitcoin.</p>

<p>If you do have to resort to exporting the private key please post that that is what you have done. (I am the lead dev for MultiBit so would want to follow up on it with you).</p>

CC BY-SA 3.0
2013-07-03T14:43:17.780Z
2013-07-03T15:11:45.010Z
2013-07-03T15:11:45.010Z
jim618
<p>version is newest 0.5.12, 0 . I'v send to my multibit some BTC, then I waited for a very long time and it still shows unconfirmed, on blockchain.info shows transaction was finished, so I pressed the button "reset blockchain and transaction", then balance became zero, I waited 6 houres and it's still zero, how long will the sync take?!
in the message said"Synchronised with network." , means sync finished? but balance is still zero?!</p>

CC BY-SA 3.0
2013-10-27T21:16:02.480Z
Please man, follow up your question.
chwi
CC BY-SA 3.0
2013-12-05T20:43:17.317Z
You seem to know your stuff about Multibit and I have posted this http://bitcoin.stackexchange.com/questions/18059/my-multibit-wallet-ver-0-5-15-shows-nothing-after-being-sent-part-of-a-coin if you could take a quick look at it please? From the link I posted within my question, should my Multibit wallet show the amout sent to it? Thanks a million!!!
Johnny
<multibit>
why multibit doesn't show my BTC
user5783
# why multibit doesn't show my BTC

(Asked by: username_0 on 2013-07-03)

version is newest 0.5.12, 0 . I'v send to my multibit some BTC, then I waited for a very long time and it still shows unconfirmed, on blockchain.info shows transaction was finished, so I pressed the button "reset blockchain and transaction", then balance became zero, I waited 6 houres and it's still zero, how long will the sync take?!
in the message said"Synchronised with network." , means sync finished? but balance is still zero?!

**Tags:** multibit

> **Comments:**
> **username_1**: Please man, follow up your question.  
> **username_2**: You seem to know your stuff about Multibit and I have posted this http://bitcoin.stackexchange.com/questions/18059/my-multibit-wallet-ver-0-5-15-shows-nothing-after-being-sent-part-of-a-coin if you could take a quick look at it please? From the link I posted within my question, should my Multibit wallet show the amout sent to it? Thanks a million!!!  

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## 1 answers

### Answer by username_3 on 2013-07-03. Score: 1

It sounds like you are trying the right approach.
There is a support note here:
<https://multibit.org/en/help/v0.5/help_support_sentBitcoinToMultibitButTheyNeverArrived.html>

You can try it again safely.
Check all the details like the address is what you expect etc.

edit: And if that fails, you might want to try:

1) Exporting the private key (unencrypted)

2) Importing it into a blockchain.info wallet you create. You should then gain access your bitcoin.

If you do have to resort to exporting the private key please post that that is what you have done. (I am the lead dev for MultiBit so would want to follow up on it with you).


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