<p>If your wallet is a <a href="https://bitcoin.stackexchange.com/q/81240/13866">custodial wallet</a> where the private keys are managed by the provider, your only recourse is to contact the provider.</p>

<p>If your wallet is a non-custodial wallet where you manage the private-keys yourself, there are several possibilities</p>

<ul>
<li><p>check that your wallet is fully synchronised.  How you do this depends on <a href="https://bitcoin.org/en/choose-your-wallet" rel="nofollow noreferrer">which wallet</a> you use.</p></li>
<li><p>check the transaction by entering the <a href="https://learnmeabitcoin.com/glossary/txid#targetText=A%20TXID%20(Transaction%20ID)%20is,number%20for%20a%20bitcoin%20transaction." rel="nofollow noreferrer">transaction-id</a> at several <a href="https://www.google.com/search?q=blockchain+explore" rel="nofollow noreferrer">blockchain explorers</a>. The business or person you bought the bitcoins from will be able to tell you the transaction-id and receiving address (it might have been printed on a receipt, mentioned in an e-mail or in a text-message etc)</p></li>
<li><p>check that the output of the transaction was sent to the correct <a href="https://en.bitcoin.it/wiki/Address" rel="nofollow noreferrer">Bitcoin-address</a>. You can see the actual recipient addresses of the transaction in a blockchain explorer. Your wallet should be able to show you a list of the receive-addresses it has generated. Wallets nowadays generate a new receive-address for every transaction.</p></li>
</ul>

CC BY-SA 4.0
2019-09-26T09:49:50.577Z
2019-09-26T09:56:23.563Z
2019-09-26T09:56:23.563Z
RedGrittyBrick
<p>If the sender assigned too low transaction fee it may take quite long to receive your bitcoins. Using your receive address check your transaction via blockchain explorer to see the details</p>

CC BY-SA 4.0
2019-09-27T02:25:42.770Z
The mempool has been quite empty over the last few days, so I don't think low priority fees are the issue for this one.
chytrik
CC BY-SA 4.0
2019-09-26T10:29:12.537Z
2019-09-26T10:29:12.537Z
vistore
<p>I paid over 12k for bitcoins and it was sent and I have a copy of the bitcoin transaction.  I have not received the amount into my wallet. Is there any way that I can still retrieve my bitcoins?  It has been 3 days now and they provider is one that I have used before and I trust that the bitcoins are there but I need to find a way to access them.</p>

<lost-bitcoins><lost-transactions>
Bitcoin purchased but not received into my wallet
Susan Hinds
# Bitcoin purchased but not received into my wallet

(Asked by: username_0 on 2019-09-26)

I paid over 12k for bitcoins and it was sent and I have a copy of the bitcoin transaction. I have not received the amount into my wallet. Is there any way that I can still retrieve my bitcoins? It has been 3 days now and they provider is one that I have used before and I trust that the bitcoins are there but I need to find a way to access them.

**Tags:** lost-bitcoins, lost-transactions


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## 2 answers

### Answer by username_1 on 2019-09-26. Score: 2

If your wallet is a [custodial wallet](https://bitcoin.stackexchange.com/q/81240/13866) where the private keys are managed by the provider, your only recourse is to contact the provider.

If your wallet is a non-custodial wallet where you manage the private-keys yourself, there are several possibilities

* check that your wallet is fully synchronised. How you do this depends on [which wallet](https://bitcoin.org/en/choose-your-wallet) you use.
* check the transaction by entering the [transaction-id](https://learnmeabitcoin.com/glossary/txid#targetText=A%20TXID%20(Transaction%20ID)%20is,number%20for%20a%20bitcoin%20transaction.) at several [blockchain explorers](https://www.google.com/search?q=blockchain+explore). The business or person you bought the bitcoins from will be able to tell you the transaction-id and receiving address (it might have been printed on a receipt, mentioned in an e-mail or in a text-message etc)
* check that the output of the transaction was sent to the correct [Bitcoin-address](https://en.bitcoin.it/wiki/Address). You can see the actual recipient addresses of the transaction in a blockchain explorer. Your wallet should be able to show you a list of the receive-addresses it has generated. Wallets nowadays generate a new receive-address for every transaction.


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### Answer by username_2 on 2019-09-26. Score: 0

If the sender assigned too low transaction fee it may take quite long to receive your bitcoins. Using your receive address check your transaction via blockchain explorer to see the details

> **Comments:**
> **username_3**: The mempool has been quite empty over the last few days, so I don't think low priority fees are the issue for this one.  

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