<p>I don't use ripple. But generally, update the firmware and the Ledger Ripple app on the device. Your funds will be safe during these operations. Try again and report back.</p>

CC BY-SA 4.0
2018-05-28T17:08:53.243Z
2018-05-28T17:08:53.243Z
S van Staa
<p>About five month ago I purchased and put around 2,000 ripple on my Nano Ledger S. I never upgraded the firmware. I can log in to Nano Ledger just fine. </p>

<p>The problem is when I open the desktop application, the desktop application throws this error </p>

<p><a href="https://i.sstatic.net/PjvNZ.png" rel="nofollow noreferrer"><img src="https://i.sstatic.net/PjvNZ.png" alt="enter image description here"></a></p>

<p>I do not have chrome browser open. Also the browser setting are set to off. </p>

<p><strong>I'm very frustrated. Are my ripple on my ledger? How can I get them? Please HELP HELP HELP !!!</strong> </p>

<ripple><ledger-hardware-wallet>
How to get ripple from Nano Ledger S?
user3191304
# How to get ripple from Nano Ledger S?

(Asked by: username_0 on 2018-05-26)

About five month ago I purchased and put around 2,000 ripple on my Nano Ledger S. I never upgraded the firmware. I can log in to Nano Ledger just fine.

The problem is when I open the desktop application, the desktop application throws this error

[![enter image description here](https://i.sstatic.net/PjvNZ.png)](https://i.sstatic.net/PjvNZ.png)

I do not have chrome browser open. Also the browser setting are set to off.

**I'm very frustrated. Are my ripple on my ledger? How can I get them? Please HELP HELP HELP !!!**

**Tags:** ripple, ledger-hardware-wallet


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## 1 answers

### Answer by username_1 on 2018-05-28. Score: 0

I don't use ripple. But generally, update the firmware and the Ledger Ripple app on the device. Your funds will be safe during these operations. Try again and report back.


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