<p>If the app is a <a href="https://bitcoin.stackexchange.com/q/81240/13866">custodial wallet</a> the only people who can help are the wallet's custodians (blockchain.com).</p>
<p>If the app is a non-custodial wallet (arguably the safest kind) - you should restore from backups or seed phrase or use seed-phrase or master private keys in a <a href="https://bitcoin.org/en/choose-your-wallet" rel="nofollow noreferrer">different still-supported non-custodial wallet app</a>. If you didn't make a safe copy of the seed-phrase or master private key and have no backups then all money is lost and cannot ever be retrieved.</p>

CC BY-SA 4.0
2022-06-11T09:07:23.087Z
2022-06-11T09:07:23.087Z
RedGrittyBrick
<p>I have the Blockchain wallet app most recent version (yet, years old) everytime I try to login it says &quot;error connecting to server&quot; And I have the internet and 4 digit pin, and this app is not available anymorr om play store (they changed app name and apk) i have tons of btc i dont have phrase, please help if you know how to access old blockchain app wallet, regards amanda.</p>

<blockchain><wallet>
Old Blockchain Wallet App Not Working (android)
Amanda Vibild
# Old Blockchain Wallet App Not Working (android)

(Asked by: username_0 on 2022-06-11)

I have the Blockchain wallet app most recent version (yet, years old) everytime I try to login it says "error connecting to server" And I have the internet and 4 digit pin, and this app is not available anymorr om play store (they changed app name and apk) i have tons of btc i dont have phrase, please help if you know how to access old blockchain app wallet, regards amanda.

**Tags:** blockchain, wallet


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## 1 answers

### Answer by username_1 on 2022-06-11. Score: 0

If the app is a [custodial wallet](https://bitcoin.stackexchange.com/q/81240/13866) the only people who can help are the wallet's custodians (blockchain.com).

If the app is a non-custodial wallet (arguably the safest kind) - you should restore from backups or seed phrase or use seed-phrase or master private keys in a [different still-supported non-custodial wallet app](https://bitcoin.org/en/choose-your-wallet). If you didn't make a safe copy of the seed-phrase or master private key and have no backups then all money is lost and cannot ever be retrieved.


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