<p>MtGox support is available on <a href="https://support.mtgox.com" rel="nofollow">https://support.mtgox.com</a>, by email (support AT mtgox.com) and on IRC freenode server channel #mtgox.</p>

<p>You could try to check your spam folder if you are using a bad webmail provider or bad antispam.</p>

CC BY-SA 3.0
2015-07-08T09:35:13.107Z
@DanKrajčovič: [MtGox went insolvent last year](http://meta.bitcoin.stackexchange.com/q/538/5406).
Murch
CC BY-SA 3.0
2015-07-09T18:26:12.433Z
this answer is from 2011 ! theres no more mtgox. only a bankruptcy process on https://claims.mtgox.com/
neofutur
CC BY-SA 3.0
2011-10-21T22:31:48.593Z
2011-10-22T15:01:26.820Z
2011-10-22T15:01:26.820Z
neofutur
<p>I go to:</p>

<p><a href="https://mtgox.com/users/login" rel="nofollow">https://mtgox.com/users/login</a></p>

<p>Click on "Forgot your password?".   Enter "User Name or email".  Click on "Recover my password".</p>

<p>Nothing happens.  They say " We will email you a link to reset your password."  But they don't.</p>

<p>Is there some way to get past this?  Is there some way to contact someone who maintains the site about this?</p>

<mtgox>
Can't recover MtGox password
Michael Hardy
# Can't recover MtGox password

(Asked by: username_0 on 2011-10-21)

I go to:

<https://mtgox.com/users/login>

Click on "Forgot your password?". Enter "User Name or email". Click on "Recover my password".

Nothing happens. They say " We will email you a link to reset your password." But they don't.

Is there some way to get past this? Is there some way to contact someone who maintains the site about this?

**Tags:** mtgox


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## 1 answers

### Answer by username_1 on 2011-10-21. Score: 6 | Accepted answer

MtGox support is available on <https://support.mtgox.com>, by email (support AT mtgox.com) and on IRC freenode server channel #mtgox.

You could try to check your spam folder if you are using a bad webmail provider or bad antispam.

> **Comments:**
> **username_2**: @DanKrajčovič: [MtGox went insolvent last year](http://meta.bitcoin.stackexchange.com/q/538/5406).  
> **username_1**: this answer is from 2011 ! theres no more mtgox. only a bankruptcy process on https://claims.mtgox.com/  

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