<p>I gathered that Blockchain switched to new-style HD wallets sometime in 2016. At that time they used to have logins for both new-style and legacy wallet IDs. They no longer support logins with legacy wallet ID.</p>

<p>I have:</p>

<ol>
<li>legacy username</li>
<li>15-word mnemonic</li>
<li>passphrase (verified, 15-word mnemonic results in this passphrase using <a href="https://blockchain.info/wallet/forgot-password" rel="nofollow noreferrer">this tool</a>).</li>
</ol>

<p>Here is the message I get:</p>

<blockquote>
  <p>Password: superSecret123</p>
  
  <p>Password not working? It may have been changed since the time the
  wallet was created or a browser error. Please contact the help desk
  with your wallet recover mnemonic to have a backup restored from an
  earlier date.</p>
  
  <p>Locked out due to two factor authentication? Please use the following
  link to reset two factor authentication: Two Factor Authentication
  Reset</p>
</blockquote>

<p>Blockchain's wallet id/password <a href="https://blockchain.info/wallet/#/help" rel="nofollow noreferrer">recovery tools</a> do not work with legacy wallets (this makes sense: how can they send me the new wallet ID if I never had one?)</p>

<p>Their "industry leading" support is not responding. I bet they are swamped with requests like this. Is there a way to convert legacy wallet to new-style wallet given the information listed above?</p>

CC BY-SA 3.0
2017-12-19T18:34:35.640Z
Didn't you recovered a wallet-id and a passphrase at step 3.?
Chak
CC BY-SA 3.0
2017-12-19T19:30:18.783Z
@Chak: no. I was able to verify that 15-word mnemonic produces the passphrase that I already have. It does not produce wallet ID.
user443854
CC BY-SA 3.0
2017-12-19T20:41:10.437Z
That's weird, it is supposed to recover both wallet-id and passphrase. You better ask blockchain's support,
Chak
CC BY-SA 3.0
2017-12-20T17:38:11.440Z
I recovered the funds. The only way to do that was by talking to blockchain.info support. They were able to provide the new-style HD wallet-ID. @Chak, I am not sure why you and others think this question is a duplicate, as it deals with wallet-ID recovery given blockchain.info's legacy mnemonic.
user443854
<blockchain.info><wallet-recovery>
How to recover blockchain.info legacy wallet?
user443854
# How to recover blockchain.info legacy wallet?

(Asked by: username_0 on 2017-12-19)

I gathered that Blockchain switched to new-style HD wallets sometime in 2016. At that time they used to have logins for both new-style and legacy wallet IDs. They no longer support logins with legacy wallet ID.

I have:

1. legacy username
2. 15-word mnemonic
3. passphrase (verified, 15-word mnemonic results in this passphrase using [this tool](https://blockchain.info/wallet/forgot-password)).

Here is the message I get:

> Password: superSecret123
>
> Password not working? It may have been changed since the time the
> wallet was created or a browser error. Please contact the help desk
> with your wallet recover mnemonic to have a backup restored from an
> earlier date.
>
> Locked out due to two factor authentication? Please use the following
> link to reset two factor authentication: Two Factor Authentication
> Reset

Blockchain's wallet id/password [recovery tools](https://blockchain.info/wallet/#/help) do not work with legacy wallets (this makes sense: how can they send me the new wallet ID if I never had one?)

Their "industry leading" support is not responding. I bet they are swamped with requests like this. Is there a way to convert legacy wallet to new-style wallet given the information listed above?

**Tags:** blockchain.info, wallet-recovery

> **Comments:**
> **username_1**: Didn't you recovered a wallet-id and a passphrase at step 3.?  
> **username_0**: @username_1: no. I was able to verify that 15-word mnemonic produces the passphrase that I already have. It does not produce wallet ID.  
> **username_1**: That's weird, it is supposed to recover both wallet-id and passphrase. You better ask blockchain's support,  
> **username_0**: I recovered the funds. The only way to do that was by talking to blockchain.info support. They were able to provide the new-style HD wallet-ID. @username_1, I am not sure why you and others think this question is a duplicate, as it deals with wallet-ID recovery given blockchain.info's legacy mnemonic.  

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## 0 answers

