<p>Installed Copay on an other iPhone, tried to restore wallet, but it does not worked. Balance is 0.00, no transaction listed. What am I doing wrong? I put in the 12 word without any error. Last I send from the amount in 2018 January.</p>

<ul>
<li>phrase was written in the correct order</li>
<li>use all lowercase letters and no punctuation</li>
<li>did you add a password to your recovery phrase? no</li>
<li>Do you have the QR code or text/file backup? no</li>
</ul>

CC BY-SA 4.0
2018-05-11T20:47:41.483Z
What software generated the seed phrase originally? Was it copay, or some other wallet?
chytrik
CC BY-SA 4.0
2018-05-11T22:09:56.017Z
It was Copay. ..
János
CC BY-SA 4.0
2018-05-11T22:18:30.277Z
Do you have any records of address you originally deposited bitcoin into? If yes, are those addresses the same as the ones copay is now displaying to you? Or different?
chytrik
CC BY-SA 4.0
2018-05-11T23:13:27.957Z
I sent to GDAX, but under transfers I see only this: `Transfer ID: 4ceec2a2-d028-4086-af32-6605740431bd` not the 'real' transfer ID
János
CC BY-SA 4.0
2018-05-12T02:39:33.467Z
You sent from Copay to GDAX? Or GDAX to copay? Do you have a working instance of the wallet (and are trying to make a second instance on a second phone)? Or do you have nothing but the seed phrase?
chytrik
CC BY-SA 4.0
2018-05-12T06:45:01.493Z
Sent from Copay to GDAX. Have only the seed phrase.
János
<copay>
How to restore Copay?
János
# How to restore Copay?

(Asked by: username_0 on 2018-05-11)

Installed Copay on an other iPhone, tried to restore wallet, but it does not worked. Balance is 0.00, no transaction listed. What am I doing wrong? I put in the 12 word without any error. Last I send from the amount in 2018 January.

* phrase was written in the correct order
* use all lowercase letters and no punctuation
* did you add a password to your recovery phrase? no
* Do you have the QR code or text/file backup? no

**Tags:** copay

> **Comments:**
> **username_1**: What software generated the seed phrase originally? Was it copay, or some other wallet?  
> **username_0**: It was Copay. ..  
> **username_1**: Do you have any records of address you originally deposited bitcoin into? If yes, are those addresses the same as the ones copay is now displaying to you? Or different?  
> **username_0**: I sent to GDAX, but under transfers I see only this: `Transfer ID: 4ceec2a2-d028-4086-af32-6605740431bd` not the 'real' transfer ID  
> **username_1**: You sent from Copay to GDAX? Or GDAX to copay? Do you have a working instance of the wallet (and are trying to make a second instance on a second phone)? Or do you have nothing but the seed phrase?  
> **username_0**: Sent from Copay to GDAX. Have only the seed phrase.  

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## 0 answers

