<p>try resetting the cache on jaxx and let it re-sync, the coins should show up</p>

CC BY-SA 4.0
2018-12-22T20:28:08.420Z
2018-12-24T01:18:35.623Z
2018-12-24T01:18:35.623Z
dannyyoung
<p>A friend suggested I use Jaxx Wallet so I downloaded the software and sent my BTC using their QR Code from Coinbase. Looking back, I should've left it where it was! </p>

<p>It never arrived. I also sent LTC using the same QR Code method. That has arrived and is in my Jaxx Wallet now. </p>

<p>I see my transaction completed and verified on the blockchain. How do I locate where it is?</p>

<p>How can I trace that this transaction was actually sent (and maybe received) by Jaxx although it doesn't show in my wallet?</p>

CC BY-SA 4.0
2018-12-22T05:32:19.243Z
This is really a service question for either Jaxx or Coinbase, or both.
Claris
<wallet><wallet-recovery><qrcode>
Sent BTC to Jaxx Wallet Never Received
qsunflower
# Sent BTC to Jaxx Wallet Never Received

(Asked by: username_0 on 2018-12-22)

A friend suggested I use Jaxx Wallet so I downloaded the software and sent my BTC using their QR Code from Coinbase. Looking back, I should've left it where it was!

It never arrived. I also sent LTC using the same QR Code method. That has arrived and is in my Jaxx Wallet now.

I see my transaction completed and verified on the blockchain. How do I locate where it is?

How can I trace that this transaction was actually sent (and maybe received) by Jaxx although it doesn't show in my wallet?

**Tags:** wallet, wallet-recovery, qrcode

> **Comments:**
> **username_1**: This is really a service question for either Jaxx or Coinbase, or both.  

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## 1 answers

### Answer by username_2 on 2018-12-22. Score: 1

try resetting the cache on jaxx and let it re-sync, the coins should show up


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