<p>Right, just called up and it looks like Barclays (The owners of PingIt) where completely overwhelemed at the point and so where slow to process it. The person I talked to was very helpful and is going to send me the extra amount now. I contacted him at this number: (+44) 7525 431876.</p>

<p>In hindsight, I think they where just incredibly busy with orders and so where slow putting it through. </p>

CC BY-SA 3.0
2013-03-21T23:12:09.213Z
2013-03-21T23:12:09.213Z
Marche101
<p>Recently, I bought £350 worth of bitcoins back when they where £37 the other day. They've taken over a day to get through to me and when I have received them I only have 7.7 (compared to the 9.1 that I need). I appears they have charged me at today's prices instead of the ones that where the current price the other day. Even though when I purchased the coins it said I was buying £350@37 a coin.</p>

<p>Is it normal practice to do this?</p>

CC BY-SA 3.0
2013-03-21T10:33:53.883Z
When you say they took over a day, was that a day when they had your money? Or was that a day before the money got to them? How did you pay? By what method?
David Schwartz
CC BY-SA 3.0
2013-03-21T10:44:10.103Z
I gave them the money on "Day 1" at 3:00pm when the going rate was £37 a coin. I paid via PingIt so I think it should be almost instant. I recieved my bitcoins on "Day 3" at 5am when the going rate was about £42 a coin.

I hope this clears things up.
Marche101
CC BY-SA 3.0
2013-03-21T10:48:13.993Z
That sounds like a problem. You should talk to them.
David Schwartz
CC BY-SA 3.0
2013-03-21T10:58:51.937Z
Same problem here. Their mobile phone number goes to answerphone but I've sent an email following up my original support request.
Jamie Bull
CC BY-SA 3.0
2013-03-21T11:00:01.060Z
Im glad to hear Im not the only one. I assume its due to the sudden surge in bitcoin purchases. Ill try calling them now.
Marche101
CC BY-SA 3.0
2013-03-21T11:05:34.923Z
Right, just called up and it looks like Barclays (The owners of pingit) where completely overwhelemed at the point and so where slow to process it. The person I talked to was very helpful and is going to send me the extra amount now.  I contacted him at this number: (+44) 7525 431876
Marche101
CC BY-SA 3.0
2013-03-21T11:33:09.553Z
Thanks Marche. The person I spoke to just now was also very helpful and we seem to have resolved the issue (related to trying two transactions at once). I must say I'm very impressed with their customer service. Edited to add: fixed, within 10 minutes.
Jamie Bull
CC BY-SA 3.0
2013-03-21T11:45:32.593Z
@Marche101 Post that as an answer
CodesInChaos
<blockchain.info>
Bought BTC from Blockchain but Received Less Than Expected
Marche101
# Bought BTC from Blockchain but Received Less Than Expected

(Asked by: username_0 on 2013-03-21)

Recently, I bought £350 worth of bitcoins back when they where £37 the other day. They've taken over a day to get through to me and when I have received them I only have 7.7 (compared to the 9.1 that I need). I appears they have charged me at today's prices instead of the ones that where the current price the other day. Even though when I purchased the coins it said I was buying £350@37 a coin.

Is it normal practice to do this?

**Tags:** blockchain.info

> **Comments:**
> **username_1**: When you say they took over a day, was that a day when they had your money? Or was that a day before the money got to them? How did you pay? By what method?  
> **username_0**: I gave them the money on "Day 1" at 3:00pm when the going rate was £37 a coin. I paid via PingIt so I think it should be almost instant. I recieved my bitcoins on "Day 3" at 5am when the going rate was about £42 a coin.  I hope this clears things up.  
> **username_1**: That sounds like a problem. You should talk to them.  
> **username_2**: Same problem here. Their mobile phone number goes to answerphone but I've sent an email following up my original support request.  
> **username_0**: Im glad to hear Im not the only one. I assume its due to the sudden surge in bitcoin purchases. Ill try calling them now.  
> **username_0**: Right, just called up and it looks like Barclays (The owners of pingit) where completely overwhelemed at the point and so where slow to process it. The person I talked to was very helpful and is going to send me the extra amount now.  I contacted him at this number: (+44) 7525 431876  
> **username_2**: Thanks Marche. The person I spoke to just now was also very helpful and we seem to have resolved the issue (related to trying two transactions at once). I must say I'm very impressed with their customer service. Edited to add: fixed, within 10 minutes.  
> **username_3**: @username_0 Post that as an answer  

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## 1 answers

### Answer by username_0 on 2013-03-21. Score: 2

Right, just called up and it looks like Barclays (The owners of PingIt) where completely overwhelemed at the point and so where slow to process it. The person I talked to was very helpful and is going to send me the extra amount now. I contacted him at this number: (+44) 7525 431876.

In hindsight, I think they where just incredibly busy with orders and so where slow putting it through.


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