<p>Try it again. If it does not work, contact support and ask for a replacement unit.</p>

CC BY-SA 3.0
2017-07-10T12:52:24.583Z
2017-07-10T12:52:24.583Z
Pavol Rusnak
<p>Trezor out of the box - first firmware update with the wallet not even set up and just hangs on "Installing...Please Wait". Read through all of the troubleshooting section on Trezor's website but no help at all. Can someone help me?</p>

<trezor>
Trezor Firmware update just hangs indefinitely
Pedro Basto
# Trezor Firmware update just hangs indefinitely

(Asked by: username_0 on 2017-07-09)

Trezor out of the box - first firmware update with the wallet not even set up and just hangs on "Installing...Please Wait". Read through all of the troubleshooting section on Trezor's website but no help at all. Can someone help me?

**Tags:** trezor


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## 1 answers

### Answer by username_1 on 2017-07-10. Score: 2

Try it again. If it does not work, contact support and ask for a replacement unit.


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