<p>Please try to open copay on another mobile phone and see if it gonna work, 
some countries may block access to bitpay servers which are few, to avoid country citizens using bitcoin.</p>

<p>if so, try to install some VPN software and try again. if still doesn't work, you have to open an issue here <a href="https://github.com/bitpay/copay/issues" rel="nofollow noreferrer">https://github.com/bitpay/copay/issues</a> with more details about your mobile phone.</p>

<p>if you don't want to do so, you can install copay on your laptop or any other device and import your mnemonic phrase there.</p>

CC BY-SA 3.0
2018-04-22T08:44:06.283Z
2018-04-22T08:44:06.283Z
Tailer
<p>My Copay Wallet won't open on my Android phone. When I tap on the app the Copay Logo comes up then the screen turns white.</p>

<p>My ohone is an android  not IOS.</p>

CC BY-SA 3.0
2018-04-21T21:32:33.193Z
The other comment is different than mine. I have Bitcioin in my account and I don't want to lose it.
Dale
<client><copay>
CoPay wallet won't open on my Phone
Dale
# CoPay wallet won't open on my Phone

(Asked by: username_0 on 2018-04-21)

My Copay Wallet won't open on my Android phone. When I tap on the app the Copay Logo comes up then the screen turns white.

My ohone is an android not IOS.

**Tags:** client, copay

> **Comments:**
> **username_0**: The other comment is different than mine. I have Bitcioin in my account and I don't want to lose it.  

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## 1 answers

### Answer by username_1 on 2018-04-22. Score: 0

Please try to open copay on another mobile phone and see if it gonna work,
some countries may block access to bitpay servers which are few, to avoid country citizens using bitcoin.

if so, try to install some VPN software and try again. if still doesn't work, you have to open an issue here <https://github.com/bitpay/copay/issues> with more details about your mobile phone.

if you don't want to do so, you can install copay on your laptop or any other device and import your mnemonic phrase there.


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