<blockquote>
<p><strong>I tried recover: <a href="https://bitpay.github.io/copay-recovery/" rel="nofollow noreferrer">https://bitpay.github.io/copay-recovery/</a> [...] No success.</strong></p>
</blockquote>
<p>I don't know why you put your recovery phase into a website. That seems a very risky thing to have done. The distinction between github.com and github.io is also something I'd find a concern that would make me hesitate.</p>
<p>A message like <code>There are no record of your wallet on our servers.</code> makes it sound like recovery of a custodial wallet but wasn't the Copay wallet non-custodial?</p>
<p>I would worry that having typed my recovery phrase into a website, someone will have already stolen any money.</p>
<hr />
<p>What I would have done is download the Bitpay wallet app from the Google play store (after checking very carefully that the app authors are listed as Bitpay) and use that software's wallet &quot;recovery&quot; features. I would not use &quot;import&quot;.</p>
<p>If the balance showed zero, I would check for recent transactions moving the money away.</p>

CC BY-SA 4.0
2021-01-31T12:56:05.460Z
Hi! Yes, Copay wallet is non-custodial. Strange though I see many transaction between transaction I triggered in person. But anyway my holding are untouched in the blockchain for some years. I just can not access it, even though I have the 12-word.
János
CC BY-SA 4.0
2021-01-31T13:01:02.420Z
I attached a screen shot. Would you check it? Still around 2.5 BTC is unreachable, but I do not know how to get a private key from my 12-word or something to do a withdrawal.
János
CC BY-SA 4.0
2021-01-30T19:09:46.537Z
2021-01-30T19:09:46.537Z
RedGrittyBrick
<p>I started using Copay in 2015 and got some Bitcoins. Sold some coins, and then stop use the app. Now Bitcoin price is up again, and try to reach my Wallet but I can not import, though I  know the 12 word. What I am doing wrong? This is my address I get originally my payment:</p>
<p>1DpmSrg9Bur2VhiMqEu4gYnA28gaM7ZVjp</p>
<p>I tried recover: <a href="https://bitpay.github.io/copay-recovery/" rel="nofollow noreferrer">https://bitpay.github.io/copay-recovery/</a></p>
<p>No success. I tried different <code>Addres Gap</code>, 40, 80, 100, 120: No success.
I tried import with different derivation path listed here, no success: <a href="https://walletsrecovery.org" rel="nofollow noreferrer">https://walletsrecovery.org</a></p>
<p>Do you have any idea more?</p>
<p>Seems cold paper based wallet are still more secure, right?
Do you know, is it any process I can detect <code>Derivation Path</code> from existing address, and transaction started on it?</p>
<hr />
<p>[EDIT]</p>
<p>Here is the logs of transactions:</p>
<p><a href="https://i.sstatic.net/xhw4D.png" rel="nofollow noreferrer"><img src="https://i.sstatic.net/xhw4D.png" alt="enter image description here" /></a></p>

CC BY-SA 4.0
2021-01-30T09:29:57.763Z
You can download the Bitpay wallet and enter your 12-word phrase?
MCCCS
CC BY-SA 4.0
2021-01-30T09:46:39.983Z
I can enter and import, but it says it has 0 dollar with my 12-word. If I change `Derivation Path`, some "old" ones, it says: `We couldn't found your wallet!" There are no record of your wallet on our servers. If you are importing BIP44 compatible..`
János
<copay>
How to restore my Copay / BitPay Wallet?
János
# How to restore my Copay / BitPay Wallet?

(Asked by: username_0 on 2021-01-30)

I started using Copay in 2015 and got some Bitcoins. Sold some coins, and then stop use the app. Now Bitcoin price is up again, and try to reach my Wallet but I can not import, though I know the 12 word. What I am doing wrong? This is my address I get originally my payment:

1DpmSrg9Bur2VhiMqEu4gYnA28gaM7ZVjp

I tried recover: <https://bitpay.github.io/copay-recovery/>

No success. I tried different `Addres Gap`, 40, 80, 100, 120: No success.
I tried import with different derivation path listed here, no success: <https://walletsrecovery.org>

Do you have any idea more?

Seems cold paper based wallet are still more secure, right?
Do you know, is it any process I can detect `Derivation Path` from existing address, and transaction started on it?

---

[EDIT]

Here is the logs of transactions:

[![enter image description here](https://i.sstatic.net/xhw4D.png)](https://i.sstatic.net/xhw4D.png)

**Tags:** copay

> **Comments:**
> **username_1**: You can download the Bitpay wallet and enter your 12-word phrase?  
> **username_0**: I can enter and import, but it says it has 0 dollar with my 12-word. If I change `Derivation Path`, some "old" ones, it says: `We couldn't found your wallet!" There are no record of your wallet on our servers. If you are importing BIP44 compatible..`  

---

## 1 answers

### Answer by username_2 on 2021-01-30. Score: 0 | Accepted answer

> **I tried recover: <https://bitpay.github.io/copay-recovery/> [...] No success.**

I don't know why you put your recovery phase into a website. That seems a very risky thing to have done. The distinction between github.com and github.io is also something I'd find a concern that would make me hesitate.

A message like `There are no record of your wallet on our servers.` makes it sound like recovery of a custodial wallet but wasn't the Copay wallet non-custodial?

I would worry that having typed my recovery phrase into a website, someone will have already stolen any money.

---

What I would have done is download the Bitpay wallet app from the Google play store (after checking very carefully that the app authors are listed as Bitpay) and use that software's wallet "recovery" features. I would not use "import".

If the balance showed zero, I would check for recent transactions moving the money away.

> **Comments:**
> **username_0**: Hi! Yes, Copay wallet is non-custodial. Strange though I see many transaction between transaction I triggered in person. But anyway my holding are untouched in the blockchain for some years. I just can not access it, even though I have the 12-word.  
> **username_0**: I attached a screen shot. Would you check it? Still around 2.5 BTC is unreachable, but I do not know how to get a private key from my 12-word or something to do a withdrawal.  

---

