Answers.Body: <p>Check whether the second video can play on a PC or Mac.</p>
  <p>If it can, it means the video codec isn't recognised by the Samsung TV.</p>
  <p>Transcode the second video using a free tool like <a href="https://handbrake.fr/downloads.php" rel="nofollow noreferrer">Handbrake</a>.</p>
  <p>Make sure the audio and video codec settings match those of the first working video.</p>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2024-04-12T07:28:30.510Z
Answers.Text: Thank Tom, I'll try this.
  The TV can play other H.264/MP4 files without problem so I know it recognises the codec.
Answers.UserDisplayName: Rich M
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2024-04-11T06:17:59.840Z
Answers.LastActivityDate: 2024-04-11T06:17:59.840Z
Answers.UserDisplayName: tomh
Body: <p>I have a Samsung TV which can play video files from an external USB source.<br>
  Generally this works fine, however recently I've come across some mp4 files which it says it can't play. I was a little confused at first as it can usually play mp4's without a problem but on further investigation it seems the problematic files have no video codec.<br>
  Can I 'install' this codec somehow in the file?<br>
  <br>
  Edit: I've added the TV model and the file info from the video files. Unfortunately I don't own the actual footage so cannot post here.<br>
  TV model at the top, followed by the working file, then the non working file. The missing video codec is obvious.</p>
  <p><a href="https://i.sstatic.net/91nvC.jpg" rel="nofollow noreferrer"><img src="https://i.sstatic.net/91nvC.jpg" alt="TV model" /></a></p>
  <p><a href="https://i.sstatic.net/CNysD.jpg" rel="nofollow noreferrer"><img src="https://i.sstatic.net/CNysD.jpg" alt="Working file" /></a></p>
  <p><a href="https://i.sstatic.net/4RzzE.jpg" rel="nofollow noreferrer"><img src="https://i.sstatic.net/4RzzE.jpg" alt="Non working file" /></a></p>
  <p>When I try to play a non working file, I get this error message.</p>
  <p><a href="https://i.sstatic.net/54WLN.jpg" rel="nofollow noreferrer"><img src="https://i.sstatic.net/54WLN.jpg" alt="Error" /></a></p>
  
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2024-04-08T11:09:39.523Z
Comments.Text: Put the exact model of TV, and if you can (and own the footage), upload an example of a file that will & won't play.
Comments.UserDisplayName: tomh
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2024-04-10T11:39:33.627Z
Comments.Text: @tomh I've added the relevant details
Comments.UserDisplayName: Rich M
Tags: <mp4><codec><playback>
Title: Missing video codec
UserDisplayName: Rich M
ThreadText: # Missing video codec
  
  (Asked by: username_0 on 2024-04-07)
  
  I have a Samsung TV which can play video files from an external USB source.  
  Generally this works fine, however recently I've come across some mp4 files which it says it can't play. I was a little confused at first as it can usually play mp4's without a problem but on further investigation it seems the problematic files have no video codec.  
  Can I 'install' this codec somehow in the file?  
    
  Edit: I've added the TV model and the file info from the video files. Unfortunately I don't own the actual footage so cannot post here.  
  TV model at the top, followed by the working file, then the non working file. The missing video codec is obvious.
  
  [![TV model](https://i.sstatic.net/91nvC.jpg)](https://i.sstatic.net/91nvC.jpg)
  
  [![Working file](https://i.sstatic.net/CNysD.jpg)](https://i.sstatic.net/CNysD.jpg)
  
  [![Non working file](https://i.sstatic.net/4RzzE.jpg)](https://i.sstatic.net/4RzzE.jpg)
  
  When I try to play a non working file, I get this error message.
  
  [![Error](https://i.sstatic.net/54WLN.jpg)](https://i.sstatic.net/54WLN.jpg)
  
  **Tags:** mp4, codec, playback
  
  > **Comments:**
  > **username_1**: Put the exact model of TV, and if you can (and own the footage), upload an example of a file that will & won't play.  
  > **username_0**: @username_1 I've added the relevant details  
  
  ---
  
  ## 1 answers
  
  ### Answer by username_1 on 2024-04-11. Score: 1 | Accepted answer
  
  Check whether the second video can play on a PC or Mac.
  
  If it can, it means the video codec isn't recognised by the Samsung TV.
  
  Transcode the second video using a free tool like [Handbrake](https://handbrake.fr/downloads.php).
  
  Make sure the audio and video codec settings match those of the first working video.
  
  > **Comments:**
  > **username_0**: Thank Tom, I'll try this. The TV can play other H.264/MP4 files without problem so I know it recognises the codec.  
  
  ---
  
  