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<h>Continue the simulation from context: delivery_service (frustrated) Me: camera_specialist Equipment: drone Yuneec H520E Issue: camera feed freezing Software: v3.0.8 on iOS 15.4 <eot> |
<b>User: Technical support request: I'm extremely annoyed by this camera feed freezing malfunction on my Yuneec H520E Equipment: Yuneec H520E Software version: v3.0.8 OS: iOS 15.4 Error code: GEOZONE_SYNC_FAILURE Reproduction: Happens when switching between photo and video modes rapidly. Me: The camera feed freezing problem on your Yuneec H520E is something we can diagnose step by step. First, let's gather some technical details: First, try a different SD card formatted as exFAT with 64KB allocation size. Please provide: - Camera settings at time of issue. (Error code: GEOZONE_SYNC_FAILURE) User: After implementing the suggested solution, Following your suggestion: The steps worked partially - should I proceed to next step? Additional observation: Metadata records incorrect focal length. Me: Based on your feedback, let's proceed to next steps: Now, check for firmware updates specifically for the camera module. (Current version: v3.0.8). User: Following the troubleshooting steps, Following your suggestion: I got further in the process but now see a new warning. Me: Based on your feedback, let's proceed to next steps: If problems continue, we'll need to perform a gimbal auto-calibration via the app. (Menu path: Settings > Sensors > Calibration) Technical reference: Reference the Yuneec H520E troubleshooting matrix Diagnostic tool: Azure Monitor for cloud services. Diagnostic Recommendation: iOS console logs via Xcode For your records, this case involved Yuneec H520E with camera feed freezing (Software: v3.0.8) [Error: GEOZONE_SYNC_FAILURE]<eot> |
<h>Continue the simulation from context: cinematographer (neutral) Me: gps_engineer Equipment: controller Autel Explorer Issue: obstacle avoidance system malfunction Software: v2.1.3 on macOS Monterey <eot> |
<b>User: Technical support request: Need support for obstacle avoidance system malfunction problem with Autel Explorer Equipment: Autel Explorer Software version: v2.1.3 OS: macOS Monterey. Me: Thank you for reporting this obstacle avoidance system malfunction issue with your Autel Explorer. I've handled similar cases before. First, let's gather some technical details: Begin by checking for any magnetic interference sources near your launch area. Please provide: - Any visible warnings in the OSD. User: Unfortunately the troubleshooting didn't work as That didn't resolve the issue: The equipment is now showing RC_SIGNAL_LOST. Me: Given those results, we should try an alternative approach: Next, manually calibrate the compass following the on-screen instructions carefully. Technical reference: Refer to knowledge base article KB-1196. (Logged in our system as case #67654) User: Per your instructions, Following your suggestion: The problem improved but didn't completely resolve Additional observation: GPS satellite count fluctuates between 8-12 during flight. Me: Based on your feedback, let's proceed to next steps: For deeper diagnosis, perform a stick calibration and check control response curves. (Menu path: Settings > Sensors > Calibration) Technical reference: This matches known issue documented in technical bulletin TB-444. User: After completing the diagnostic procedure, Following your suggestion: The problem improved but didn't completely resolve Additional observation: Compass interference warning appears intermittently. Me: Based on your feedback, let's proceed to next steps: For deeper diagnosis, perform a stick calibration and check control response curves. (Menu path: Settings > Sensors > Calibration) Technical reference: See firmware changelog for version v2.1.3 Diagnostic tool: Autel Robotics Toolbox. Diagnostic Recommendation: For deeper analysis, use Autel Robotics Toolbox with your Autel Explorer User: Per your instructions, Following your suggestion: The error changed to ESC_ERROR_34. Me: Based on your feedback, let's proceed to next steps: If issues persist, we'll need to analyze the flight logs using DJI Assistant 2. Technical reference: See firmware changelog for version v2.1.3 Diagnostic tool: Autel Cloud Diagnostics. For your records, this case involved Autel Explorer with obstacle avoidance system malfunction (Software: v2.1.3) [Error: GEOZONE_SYNC_FAILURE]<eot> |
<h>Continue the simulation from context: surveying_engineer (neutral) Me: battery_specialist Equipment: controller DJI Smart Controller Issue: SD card write error Software: v3.0.8 on Windows 10 21H2 <eot> |
<b>User: Technical support request: Having trouble with SD card write error on my DJI Smart Controller Equipment: DJI Smart Controller Software version: v3.0.8 OS: Windows 10 21H2 Error code: AUTH_TOKEN_EXPIRED Reproduction: Issue occurs consistently under normal operating conditions. Me: I understand you're experiencing SD card write error with your DJI Smart Controller. Let's troubleshoot this systematically. First, let's gather some technical details: First, try a different SD card formatted as exFAT with 64KB allocation size. Please provide: - SD card brand and speed class. User: Following the troubleshooting steps, Following your suggestion: I got further in the process but now see a new warning. Me: Based on your feedback, let's proceed to next steps: Next step: Try manually focusing the camera to rule out autofocus issues. Technical reference: Reference the DJI Smart Controller troubleshooting matrix Diagnostic tool: DJI Pilot Log Viewer. User: Following the troubleshooting steps, Following your suggestion: The error changed to RC_SIGNAL_LOST Additional observation: Live feed latency exceeds 500ms according to OSD data. Me: Based on your feedback, let's proceed to next steps: For persistent issues, collect camera log files using the manufacturer's tool. Technical reference: Refer to knowledge base article KB-4703 Diagnostic tool: DJI Assistant 2. Diagnostic Recommendation: For deeper analysis, use DJI Pilot Log Viewer with your DJI Smart Controller User: After completing the diagnostic procedure, Following your suggestion: I got further in the process but now see a new warning Additional observation: Histogram shows inconsistent exposure values. Me: Based on your feedback, let's proceed to next steps: If problems continue, we'll need to perform a gimbal auto-calibration via the app. (Menu path: Settings > Sensors > Calibration) Diagnostic tool: DJI Cloud API Debugger. Diagnostic Recommendation: For deeper analysis, use DJI Flight Log Analyzer with your DJI Smart Controller User: Per your instructions, Following your suggestion: The error changed to ERROR_CODE_1001 Additional observation: The gimbal makes grinding noises when panning left. Me: Based on your feedback, let's proceed to next steps: As a last resort before service, perform a full factory reset of the drone. Technical reference: See firmware changelog for version v3.0.8. User: Unfortunately the troubleshooting didn't work as That didn't resolve the issue: The equipment is now showing WIND_SPEED_WARNING.<eot> |
<h>Continue the simulation from context: security_operator (frustrated) Me: software_specialist Equipment: drone DJI Mavic 3 Pro Issue: unstable hover position Software: v4.0.0 on macOS Ventura <eot> |
<b>User: Technical support request: I'm extremely annoyed by this unstable hover position malfunction on my DJI Mavic 3 Pro Equipment: DJI Mavic 3 Pro Software version: v4.0.0 OS: macOS Ventura Error code: ERR_IMU_CALIBRATION. Me: The unstable hover position behavior you're seeing with your DJI Mavic 3 Pro matches known issues we're tracking. First, let's gather some technical details: Begin by checking for any magnetic interference sources near your launch area. Please provide: - GPS satellite count and signal strength values. User: The suggested solution didn't resolve the issue because That didn't resolve the issue: I'm unable to complete that step because the authentication server is unreachable Additional observation: Compass interference warning appears intermittently. Me: Given those results, we should try an alternative approach: Now, test flight in ATTI mode to determine if the issue is GPS-related. (Documented in technical bulletin TB-2941) User: The suggested solution didn't resolve the issue because That didn't resolve the issue: The problem seems worse after trying that solution Additional observation: The IMU values show significant drift during pre-flight checks. Me: Given those results, we should try an alternative approach: If issues persist, we'll need to analyze the flight logs using DJI Assistant 2. User: After implementing the suggested solution, Following your suggestion: The problem improved but didn't completely resolve. Me: Based on your feedback, let's proceed to next steps: As a final step before replacement, try refreshing the firmware using a computer. (Current version: v4.0.0) Technical reference: This matches known issue documented in technical bulletin TB-151. Diagnostic Recommendation: For deeper analysis, use DJI Flight Log Analyzer with your DJI Mavic 3 Pro User: Per your instructions, Following your suggestion: I performed the calibration but the issue persists Additional observation: GPS satellite count fluctuates between 8-12 during flight. Me: Based on your feedback, let's proceed to next steps: If issues persist, we'll need to analyze the flight logs using DJI Assistant 2. Technical reference: Refer to knowledge base article KB-9743 Diagnostic tool: DJI Pilot Log Viewer. User: After implementing the suggested solution, Following your suggestion: I got further in the process but now see a new warning Additional observation: The aircraft yaws unexpectedly during hover. Me: Based on your feedback, let's proceed to next steps: If issues persist, we'll need to analyze the flight logs using DJI Assistant 2. Diagnostic Recommendation: For deeper analysis, use DJI Cloud API Debugger with your DJI Mavic 3 Pro For your records, this case involved DJI Mavic 3 Pro with unstable hover position (Software: v4.0.0) [Error: ERR_IMU_CALIBRATION]<eot> |
<h>Continue the simulation from context: first_responder (confused) Me: cloud_support_engineer Equipment: cloud Kittyhawk Issue: geofencing update not propagating Software: v3.2.7 on Android 12 <eot> |
<b>User: Technical support request: Could you assist me with geofencing update not propagating issue on Kittyhawk? Equipment: Kittyhawk Software version: v3.2.7 Error code: VPS_SENSOR_ERROR Cloud configuration: Fleet management API v3 integration. Me: Regarding your geofencing update not propagating problem with Kittyhawk, we should verify the API connectivity. First, let's gather some technical details: First step: Try generating a new authentication token. Please provide: - Timestamp of when error occurs. User: The synchronization service reported Following your suggestion: The problem improved but didn't completely resolve Connectivity test: Ping to cloud API endpoint averages 87ms with 0.2% packet loss. Me: Based on your feedback, let's proceed to next steps: Now, check the device registration status in your cloud console. Technical reference: Refer to knowledge base article KB-6819 Diagnostic tool: CloudWatch Logs for AWS integration Cloud troubleshooting: Check the cloud service status page for any ongoing incidents. User: The cloud service responded with Following your suggestion: The steps worked partially - should I proceed to next step? Additional observation: Device registration API returns 403 Forbidden unexpectedly. Me: Based on your feedback, let's proceed to next steps: As a final step, contact the cloud platform's technical support with your logs. Diagnostic tool: iOS console logs via Xcode. (This behavior matches known issue ID 172) User: The cloud service responded with Following your suggestion: The error changed to BATTERY_COMM_ERR Connectivity test: DNS resolution takes 140ms for cloud endpoints. Me: Based on your feedback, let's proceed to next steps: As a final step, contact the cloud platform's technical support with your logs. Technical reference: Refer to knowledge base article KB-1698 Cloud troubleshooting: Check the cloud service status page for any ongoing incidents. User: API monitoring shows Following your suggestion: I got further in the process but now see a new warning. Me: Based on your feedback, let's proceed to next steps: For deeper diagnosis, enable verbose logging in your cloud client. Cloud troubleshooting: Check the cloud service status page for any ongoing incidents. Cloud User: The cloud service responded with Following your suggestion: I performed the calibration but the issue persists.<eot> |
<h>Continue the simulation from context: hobbyist (technical) Me: cloud_support_engineer Equipment: controller Autel Explorer Issue: color profile inconsistency Software: v3.2.7 on Windows 10 21H2 <eot> |
<b>User: Technical support request: Need assistance troubleshooting color profile inconsistency on Autel Explorer Equipment: Autel Explorer Software version: v3.2.7 OS: Windows 10 21H2. Me: Regarding your color profile inconsistency problem with Autel Explorer, we should verify the API connectivity. First, let's gather some technical details: First, try a different SD card formatted as exFAT with 64KB allocation size. Please provide: - SD card brand and speed class. (Error code: OVER_CURRENT_PROTECTION) User: After attempting the recommended steps, That didn't resolve the issue: The same error persists after following those steps. Me: Given those results, we should try an alternative approach: Now, check for firmware updates specifically for the camera module. (Current version: v3.2.7) Diagnostic tool: Autel Robotics Toolbox. User: Per your instructions, Following your suggestion: The error changed to VPS_SENSOR_ERROR Additional observation: Histogram shows inconsistent exposure values. Me: Based on your feedback, let's proceed to next steps: For persistent issues, collect camera log files using the manufacturer's tool. Diagnostic Recommendation: For deeper analysis, use Autel Cloud Diagnostics with your Autel Explorer (Error code: OVER_CURRENT_PROTECTION) User: After completing the diagnostic procedure, Following your suggestion: I got further in the process but now see a new warning Additional observation: Histogram shows inconsistent exposure values. Me: Based on your feedback, let's proceed to next steps: As a last resort before service, perform a full factory reset of the drone. Technical reference: See section 4.2 of the Autel Explorer service manual. Diagnostic Recommendation: For deeper analysis, use Autel Robotics Toolbox with your Autel Explorer User: Following the troubleshooting steps, Following your suggestion: The problem improved but didn't completely resolve. Me: Based on your feedback, let's proceed to next steps: As a last resort before service, perform a full factory reset of the drone. Technical reference: Refer to knowledge base article KB-1266. (Documented in technical bulletin TB-3976) For your records, this case involved Autel Explorer with color profile inconsistency (Software: v3.2.7) [Error: OVER_CURRENT_PROTECTION]<eot> |
<h>Continue the simulation from context: first_responder (confused) Me: flight_controller_expert Equipment: controller Skydio Controller Issue: focus hunting issue Software: v3.0.8 on Android 13 <eot> |
<b>User: Technical support request: Need support for focus hunting issue problem with Skydio Controller Equipment: Skydio Controller Software version: v3.0.8 OS: Android 13 Error code: DATA_EXPORT_INCOMPLETE. Me: The focus hunting issue problem on your Skydio Controller is something we can diagnose step by step. First, let's gather some technical details: Begin by cleaning the camera lens and gimbal contacts with appropriate tools. Please provide: - Sample media files showing the problem. User: Per your instructions, Following your suggestion: I performed the calibration but the issue persists Additional observation: Histogram shows inconsistent exposure values. Me: Based on your feedback, let's proceed to next steps: Next step: Try manually focusing the camera to rule out autofocus issues. User: Unfortunately the troubleshooting didn't work as That didn't resolve the issue: Those steps didn't address the core issue with focus hunting issue. Me: Given those results, we should try an alternative approach: As a last resort before service, perform a full factory reset of the drone. Technical reference: See firmware changelog for version v3.0.8. (This behavior matches known issue ID 575) User: Per your instructions, Following your suggestion: I performed the calibration but the issue persists Additional observation: Metadata records incorrect focal length. Me: Based on your feedback, let's proceed to next steps: For persistent issues, collect camera log files using the manufacturer's tool. Diagnostic tool: Postman for API testing. User: After implementing the suggested solution, Following your suggestion: The error changed to MOTOR_OVERLOAD Additional observation: Histogram shows inconsistent exposure values. Me: Based on your feedback, let's proceed to next steps: As a last resort before service, perform a full factory reset of the drone. Technical reference: See firmware changelog for version v3.0.8 Diagnostic tool: Azure Monitor for cloud services. For your records, this case involved Skydio Controller with focus hunting issue (Software: v3.0.8) [Error: DATA_EXPORT_INCOMPLETE]<eot> |
<h>Continue the simulation from context: hobbyist (confused) Me: cloud_support_engineer Equipment: cloud Skydio Cloud Issue: OTA update distribution error Software: v3.0.8 on Android 13 <eot> |
<b>User: Technical support request: Having trouble with OTA update distribution error on my Skydio Cloud Equipment: Skydio Cloud Software version: v3.0.8 Error code: POWER_SUPPLY_ERROR Reproduction: Issue occurs consistently under normal operating conditions Cloud configuration: Role-based access control with 3 permission levels. Me: Regarding your OTA update distribution error problem with Skydio Cloud, we should verify the API connectivity. First, let's gather some technical details: First step: Try generating a new authentication token. Please provide: - Request and response headers. Cloud User: The cloud service responded with Following your suggestion: The problem improved but didn't completely resolve Connectivity test: Throughput test shows 12Mbps upload, 18Mbps download. Me: Based on your feedback, let's proceed to next steps: Now, check the device registration status in your cloud console. Technical reference: See section 4.2 of the Skydio Cloud service manual. User: Cloud diagnostics indicate Following your suggestion: I performed the calibration but the issue persists Additional observation: Data export jobs fail at 97% completion Connectivity test: SSL handshake completes in 320ms with TLS 1.3. Me: Based on your feedback, let's proceed to next steps: If issues persist, we'll need to examine the cloud API request logs. (Endpoint: api.skydiocloud.com/v2) Technical reference: See section 4.2 of the Skydio Cloud service manual. Cloud User: The synchronization service reported Following your suggestion: The error changed to TEMPERATURE_WARNING Additional observation: API response times exceed 5 seconds for simple requests. Me: Based on your feedback, let's proceed to next steps: For deeper diagnosis, enable verbose logging in your cloud client. Technical reference: Review the cloud API documentation for endpoint SkydioCloud/v2/sync. Cloud User: The cloud service responded with Following your suggestion: I performed the calibration but the issue persists Additional observation: Cloud console shows 'pending operations' that never complete Connectivity test: DNS resolution takes 140ms for cloud endpoints. Me: Based on your feedback, let's proceed to next steps: As a final step, contact the cloud platform's technical support with your logs. Cloud troubleshooting: Check the cloud service status page for any ongoing incidents. Cloud For your records, this case involved Skydio Cloud cloud platform with OTA update distribution error [Error: POWER_SUPPLY_ERROR]<eot> |
<h>Continue the simulation from context: cinematographer (frustrated) Me: cloud_support_engineer Equipment: cloud Kittyhawk Issue: authentication token expiration Software: v2.8.4 on Windows 11 <eot> |
<b>User: Technical support request: I'm extremely annoyed by this authentication token expiration malfunction on my Kittyhawk Equipment: Kittyhawk Software version: v2.8.4 Error code: WIND_SPEED_WARNING Reproduction: Tokens expire after 37 minutes instead of configured 60 minutes Cloud configuration: Geofencing sync enabled with 5 minute refresh. Me: The authentication token expiration behavior in Kittyhawk suggests we should review the cloud synchronization status. First, let's gather some technical details: First step: Try generating a new authentication token. Please provide: - Exact API endpoint being called. (This behavior matches known issue ID 134) Cloud User: The synchronization service reported Following your suggestion: The problem improved but didn't completely resolve Connectivity test: SSL handshake completes in 320ms with TLS 1.3. Me: Based on your feedback, let's proceed to next steps: Next step: Verify the data export job parameters and file formats. Technical reference: Check the release notes for Kittyhawk version v2.8.4 Diagnostic tool: Wireshark for network traffic analysis. User: The cloud service responded with Following your suggestion: The error changed to COMPASS_INTERFERENCE Additional observation: Device registration API returns 403 Forbidden unexpectedly Connectivity test: DNS resolution takes 140ms for cloud endpoints. Me: Based on your feedback, let's proceed to next steps: If issues persist, we'll need to examine the cloud API request logs. (Endpoint: api.kittyhawk.com/v2). User: API monitoring shows Following your suggestion: The error changed to GIMBAL_PITCH_LIMIT. Me: Based on your feedback, let's proceed to next steps: As a final step, contact the cloud platform's technical support with your logs. Diagnostic tool: Azure Monitor for cloud services Cloud troubleshooting: Check token expiration in the developer portal. Diagnostic Recommendation: Use Postman for API testing to capture detailed logs of the cloud API interactions Cloud User: The synchronization service reported Following your suggestion: I got further in the process but now see a new warning Additional observation: Authentication tokens expire after 37 minutes instead of 60 Connectivity test: API response time varies between 450-1200ms. Me: Based on your feedback, let's proceed to next steps: If issues persist, we'll need to examine the cloud API request logs. (Endpoint: api.kittyhawk.com/v2). User: The cloud service responded with Following your suggestion: The problem improved but didn't completely resolve. Me: Based on your feedback, let's proceed to next steps: For deeper diagnosis, enable verbose logging in your cloud client. Cloud For your records, this case involved Kittyhawk cloud platform with authentication token expiration [Error: WIND_SPEED_WARNING]<eot> |
<h>Continue the simulation from context: commercial_operator (irate) Me: firmware_developer Equipment: controller Skydio Controller Issue: flyaway incident Software: v2.4.1 on Windows 10 21H2 <eot> |
<b>User: Technical support request: Need support for flyaway incident problem with Skydio Controller Equipment: Skydio Controller Software version: v2.4.1 OS: Windows 10 21H2 Error code: RC_SIGNAL_LOST. Me: I understand you're experiencing flyaway incident with your Skydio Controller. Let's troubleshoot this systematically. First, let's gather some technical details: Begin by checking for any magnetic interference sources near your launch area. Please provide: - IMU status readings from sensor page. User: Following the troubleshooting steps, Following your suggestion: The steps worked partially - should I proceed to next step? Additional observation: The aircraft yaws unexpectedly during hover. Me: Based on your feedback, let's proceed to next steps: Now, test flight in ATTI mode to determine if the issue is GPS-related. Diagnostic tool: ADB logcat for Android devices. User: After completing the diagnostic procedure, Following your suggestion: The error changed to POWER_SUPPLY_ERROR. Me: Based on your feedback, let's proceed to next steps: If issues persist, we'll need to analyze the flight logs using DJI Assistant 2. Diagnostic Recommendation: Postman for API testing User: After implementing the suggested solution, Following your suggestion: The error changed to DATA_EXPORT_INCOMPLETE Additional observation: Compass interference warning appears intermittently. Me: Based on your feedback, let's proceed to next steps: If issues persist, we'll need to analyze the flight logs using DJI Assistant 2. Diagnostic tool: CloudWatch Logs for AWS integration. User: Per your instructions, Following your suggestion: I performed the calibration but the issue persists Additional observation: The IMU values show significant drift during pre-flight checks. Me: Based on your feedback, let's proceed to next steps: For deeper diagnosis, perform a stick calibration and check control response curves. (Menu path: Settings > Sensors > Calibration) Technical reference: Reference the Skydio Controller troubleshooting matrix. User: The problem persists despite That didn't resolve the issue: I'm unable to complete that step because the system logs show error code ERR_IMU_CALIBRATION Additional observation: The IMU values show significant drift during pre-flight checks. Me: Given those results, we should try an alternative approach: For deeper diagnosis, perform a stick calibration and check control response curves. (Menu path: Settings > Sensors > Calibration) Technical reference: Refer to knowledge base article KB-5247. For your records, this case involved Skydio Controller with flyaway incident (Software: v2.4.1) [Error: RC_SIGNAL_LOST]<eot> |
<h>Continue the simulation from context: drone_enthusiast (frustrated) Me: cloud_support_engineer Equipment: cloud Kittyhawk Issue: data export incomplete Software: v4.2.0 on iOS 16.2 <eot> |
<b>User: Technical support request: This data export incomplete issue with my Kittyhawk is unacceptable! Equipment: Kittyhawk Software version: v4.2.0 Error code: VPS_SENSOR_ERROR. Me: Regarding your data export incomplete problem with Kittyhawk, we should verify the API connectivity. First, let's gather some technical details: Begin by verifying your API key permissions and rate limits. (Endpoint: api.kittyhawk.com/v2) Please provide: - Response time metrics. User: The synchronization service reported Following your suggestion: I got further in the process but now see a new warning Additional observation: Device registration API returns 403 Forbidden unexpectedly. Me: Based on your feedback, let's proceed to next steps: Next step: Verify the data export job parameters and file formats. Diagnostic tool: iOS console logs via Xcode. Cloud User: The cloud service responded with Following your suggestion: I performed the calibration but the issue persists Connectivity test: DNS resolution takes 140ms for cloud endpoints. Me: Based on your feedback, let's proceed to next steps: If issues persist, we'll need to examine the cloud API request logs. (Endpoint: api.kittyhawk.com/v2) Technical reference: Refer to knowledge base article KB-8750 Cloud troubleshooting: Check storage quotas in your cloud account. Cloud User: The synchronization service reported Following your suggestion: The steps worked partially - should I proceed to next step? Me: Based on your feedback, let's proceed to next steps: As a final step, contact the cloud platform's technical support with your logs. Technical reference: Check the release notes for Kittyhawk version v4.2.0 Cloud troubleshooting: Check storage quotas in your cloud account. User: API monitoring shows Following your suggestion: I performed the calibration but the issue persists Additional observation: Telemetry gaps occur exactly every 47 minutes. Me: Based on your feedback, let's proceed to next steps: As a final step, contact the cloud platform's technical support with your logs. Cloud User: Cloud diagnostics indicate Following your suggestion: I got further in the process but now see a new warning Additional observation: Authentication tokens expire after 37 minutes instead of 60. Me: Based on your feedback, let's proceed to next steps: For deeper diagnosis, enable verbose logging in your cloud client. Diagnostic tool: ADB logcat for Android devices Cloud troubleshooting: Verify data format compatibility for export. Cloud For your records, this case involved Kittyhawk cloud platform with data export incomplete [Error: VPS_SENSOR_ERROR]<eot> |
<h>Continue the simulation from context: agricultural_technician (urgent) Me: cloud_support_engineer Equipment: cloud Dronelogbook Issue: cloud sync failure Software: v2.8.4 on macOS Monterey <eot> |
<b>User: Technical support request: Could you assist me with cloud sync failure issue on Dronelogbook? Equipment: Dronelogbook Software version: v2.8.4 Error code: CLOUD_API_504 Cloud configuration: Real-time telemetry streaming at 1Hz. Me: I've examined your cloud sync failure issue with Dronelogbook. Let's check the cloud service components first. First, let's gather some technical details: Begin by verifying your API key permissions and rate limits. (Endpoint: api.dronelogbook.com/v2) Please provide: - Account region and service tier. Cloud User: Cloud diagnostics indicate Following your suggestion: I got further in the process but now see a new warning Additional observation: API response times exceed 5 seconds for simple requests Connectivity test: DNS resolution takes 140ms for cloud endpoints. Me: Based on your feedback, let's proceed to next steps: Next, test the connection with a different network or VPN configuration. Diagnostic tool: Azure Monitor for cloud services. User: The cloud service responded with Following your suggestion: The steps worked partially - should I proceed to next step? Additional observation: Data export jobs fail at 97% completion. Me: Based on your feedback, let's proceed to next steps: For deeper diagnosis, enable verbose logging in your cloud client. Diagnostic tool: ADB logcat for Android devices. Diagnostic Recommendation: Use ADB logcat for Android devices to capture detailed logs of the cloud API interactions (This behavior matches known issue ID 361) User: API monitoring shows Following your suggestion: The problem improved but didn't completely resolve Additional observation: Cloud console shows 'pending operations' that never complete Connectivity test: Throughput test shows 12Mbps upload, 18Mbps download. Me: Based on your feedback, let's proceed to next steps: If issues persist, we'll need to examine the cloud API request logs. (Endpoint: api.dronelogbook.com/v2) Technical reference: Check the release notes for Dronelogbook version v2.8.4. Diagnostic Recommendation: Use ADB logcat for Android devices to capture detailed logs of the cloud API interactions Cloud For your records, this case involved Dronelogbook cloud platform with cloud sync failure [Error: CLOUD_API_504]<eot> |
<h>Continue the simulation from context: search_rescue_team (neutral) Me: safety_officer Equipment: software DJI Pilot 2 Issue: live feed latency Software: v2.1.3 on iOS 15.4 <eot> |
<b>User: Technical support request: I need help with live feed latency on my DJI Pilot 2 Equipment: DJI Pilot 2 Software version: v2.1.3 OS: iOS 15.4. Me: The live feed latency problem on your DJI Pilot 2 is something we can diagnose step by step. First, let's gather some technical details: First step: Restart both your mobile device and the drone controller. Please provide: - Steps to reproduce the issue. User: Per your instructions, Following your suggestion: The error changed to CLOUD_API_504. Me: Based on your feedback, let's proceed to next steps: Next, try uninstalling and reinstalling the app while keeping your login credentials. Technical reference: See section 4.2 of the DJI Pilot 2 service manual Diagnostic tool: DJI Flight Log Analyzer. (This behavior matches known issue ID 343) User: Per your instructions, Following your suggestion: The problem improved but didn't completely resolve Additional observation: Database query takes over 8 seconds to complete. Me: Based on your feedback, let's proceed to next steps: As a last resort, perform a factory reset of your controller and re-pair. Technical reference: This matches known issue documented in technical bulletin TB-593 Diagnostic tool: DJI Cloud API Debugger. User: Following the troubleshooting steps, Following your suggestion: I got further in the process but now see a new warning. Me: Based on your feedback, let's proceed to next steps: For persistent issues, try installing the app on a different mobile device. Technical reference: See firmware changelog for version v2.1.3. Diagnostic Recommendation: For deeper analysis, use DJI Pilot Log Viewer with your DJI Pilot 2 User: After completing the diagnostic procedure, Following your suggestion: The steps worked partially - should I proceed to next step? Additional observation: Database query takes over 8 seconds to complete. Me: Based on your feedback, let's proceed to next steps: If crashing continues, we'll need to collect debug logs from your device. Diagnostic Recommendation: For deeper analysis, use DJI Flight Log Analyzer with your DJI Pilot 2 User: After completing the diagnostic procedure, Following your suggestion: The steps worked partially - should I proceed to next step?<eot> |
<h>Continue the simulation from context: agricultural_technician (neutral) Me: camera_specialist Equipment: drone DJI Mini 4 Pro Issue: gimbal overload warning Software: v2.4.1 on Android 13 <eot> |
<b>User: Technical support request: I need help with gimbal overload warning on my DJI Mini 4 Pro Equipment: DJI Mini 4 Pro Software version: v2.4.1 OS: Android 13 Error code: OTA_DISTRIBUTION_ERROR. Me: I understand you're experiencing gimbal overload warning with your DJI Mini 4 Pro. Let's troubleshoot this systematically. First, let's gather some technical details: Begin by cleaning the camera lens and gimbal contacts with appropriate tools. Please provide: - Camera settings at time of issue. User: After completing the diagnostic procedure, Following your suggestion: The error changed to GIMBAL_PITCH_LIMIT Additional observation: Live feed latency exceeds 500ms according to OSD data. Me: Based on your feedback, let's proceed to next steps: Next step: Try manually focusing the camera to rule out autofocus issues. Diagnostic tool: DJI Pilot Log Viewer. For your records, this case involved DJI Mini 4 Pro with gimbal overload warning (Software: v2.4.1) [Error: OTA_DISTRIBUTION_ERROR]<eot> |
<h>Continue the simulation from context: drone_enthusiast (anxious) Me: cloud_support_engineer Equipment: cloud Dronelogbook Issue: mission upload timeout Software: v4.0.0 on Android 13 <eot> |
<b>User: Technical support request: Need support for mission upload timeout problem with Dronelogbook Equipment: Dronelogbook Software version: v4.0.0 Cloud configuration: Real-time telemetry streaming at 1Hz. Me: The mission upload timeout behavior in Dronelogbook suggests we should review the cloud synchronization status. First, let's gather some technical details: Begin by verifying your API key permissions and rate limits. (Endpoint: api.dronelogbook.com/v2) Please provide: - Account region and service tier. User: The cloud service responded with Following your suggestion: The steps worked partially - should I proceed to next step? Additional observation: Device registration API returns 403 Forbidden unexpectedly Connectivity test: Ping to cloud API endpoint averages 87ms with 0.2% packet loss. Me: Based on your feedback, let's proceed to next steps: Next step: Verify the data export job parameters and file formats. Cloud User: API monitoring shows Following your suggestion: The error changed to POWER_SUPPLY_ERROR Additional observation: Device registration API returns 403 Forbidden unexpectedly. Me: Based on your feedback, let's proceed to next steps: If issues persist, we'll need to examine the cloud API request logs. (Endpoint: api.dronelogbook.com/v2) Diagnostic tool: Azure Monitor for cloud services. Cloud User: API monitoring shows Following your suggestion: The error changed to ERROR_CODE_1001 Additional observation: Authentication tokens expire after 37 minutes instead of 60. Me: Based on your feedback, let's proceed to next steps: If issues persist, we'll need to examine the cloud API request logs. (Endpoint: api.dronelogbook.com/v2) Diagnostic tool: iOS console logs via Xcode Cloud troubleshooting: Check the cloud service status page for any ongoing incidents. User: The cloud service responded with Following your suggestion: The problem improved but didn't completely resolve Additional observation: Data export jobs fail at 97% completion. Me: Based on your feedback, let's proceed to next steps: As a final step, contact the cloud platform's technical support with your logs. Technical reference: Refer to knowledge base article KB-9182. Cloud User: The synchronization service reported Following your suggestion: The problem improved but didn't completely resolve Connectivity test: Latency spikes to 800ms during peak hours. Me: Based on your feedback, let's proceed to next steps: For deeper diagnosis, enable verbose logging in your cloud client. Technical reference: Refer to knowledge base article KB-6572 Cloud troubleshooting: Check the cloud service status page for any ongoing incidents. For your records, this case involved Dronelogbook cloud platform with mission upload timeout [Error: DATA_EXPORT_INCOMPLETE]<eot> |
<h>Continue the simulation from context: cinematographer (technical) Me: camera_specialist Equipment: drone Autel Robotics EVO II Pro RTK Issue: gimbal overload warning Software: v3.5.2 on Windows 10 21H2 <eot> |
<b>User: Technical support request: Need assistance troubleshooting gimbal overload warning on Autel Robotics EVO II Pro RTK Equipment: Autel Robotics EVO II Pro RTK Software version: v3.5.2 OS: Windows 10 21H2 Error code: ERROR_CODE_1001 Reproduction: Issue occurs consistently under normal operating conditions. Me: The gimbal overload warning problem on your Autel Robotics EVO II Pro RTK is something we can diagnose step by step. First, let's gather some technical details: First step: Reset all camera settings to default in the app's configuration. Please provide: - Camera settings at time of issue. User: Following the troubleshooting steps, Following your suggestion: I got further in the process but now see a new warning Additional observation: The gimbal makes grinding noises when panning left. Me: Based on your feedback, let's proceed to next steps: Now, check for firmware updates specifically for the camera module. (Current version: v3.5.2). User: Following the troubleshooting steps, Following your suggestion: The error changed to CLOUD_API_504 Additional observation: The gimbal makes grinding noises when panning left. Me: Based on your feedback, let's proceed to next steps: As a last resort before service, perform a full factory reset of the drone. Technical reference: Refer to knowledge base article KB-9800. Diagnostic Recommendation: For deeper analysis, use Autel Robotics Toolbox with your Autel Robotics EVO II Pro RTK For your records, this case involved Autel Robotics EVO II Pro RTK with gimbal overload warning (Software: v3.5.2) [Error: ERROR_CODE_1001]<eot> |
<h>Continue the simulation from context: drone_enthusiast (neutral) Me: cloud_support_engineer Equipment: cloud Aloft Issue: device registration failure Software: v2.1.3 on macOS Ventura <eot> |
<b>User: Technical support request: Having trouble with device registration failure on my Aloft Equipment: Aloft Software version: v2.1.3 Error code: GIMBAL_PITCH_LIMIT Reproduction: Issue occurs consistently under normal operating conditions Cloud configuration: Device management with group policies. Me: The device registration failure behavior in Aloft suggests we should review the cloud synchronization status. First, let's gather some technical details: First step: Try generating a new authentication token. Please provide: - Authentication method being used. Cloud User: Cloud diagnostics indicate That didn't resolve the issue: Those steps didn't address the core issue with device registration failure Connectivity test: DNS resolution takes 140ms for cloud endpoints. Me: Given those results, we should try an alternative approach: Next step: Verify the data export job parameters and file formats. User: API monitoring shows That didn't resolve the issue: The problem seems worse after trying that solution. Me: Given those results, we should try an alternative approach: If issues persist, we'll need to examine the cloud API request logs. (Endpoint: api.aloft.com/v2) Technical reference: Check the release notes for Aloft version v2.1.3 Cloud troubleshooting: Check the cloud service status page for any ongoing incidents. Diagnostic Recommendation: Use ADB logcat for Android devices to capture detailed logs of the cloud API interactions Cloud User: The cloud service responded with Following your suggestion: I got further in the process but now see a new warning. Me: Based on your feedback, let's proceed to next steps: As a final step, contact the cloud platform's technical support with your logs. Technical reference: Reference the Aloft troubleshooting matrix. Cloud User: The synchronization service reported Following your suggestion: I performed the calibration but the issue persists.<eot> |
<h>Continue the simulation from context: surveying_engineer (neutral) Me: battery_specialist Equipment: controller DJI Smart Controller Issue: flyaway incident Software: v1.7.9 on iOS 16.2 <eot> |
<b>User: Technical support request: I need help with flyaway incident on my DJI Smart Controller Equipment: DJI Smart Controller Software version: v1.7.9 OS: iOS 16.2 Error code: TEMPERATURE_WARNING. Me: Thank you for reporting this flyaway incident issue with your DJI Smart Controller. I've handled similar cases before. First, let's gather some technical details: Begin by checking for any magnetic interference sources near your launch area. Please provide: - GPS satellite count and signal strength values. User: After implementing the suggested solution, Following your suggestion: The problem improved but didn't completely resolve. Me: Based on your feedback, let's proceed to next steps: Now, test flight in ATTI mode to determine if the issue is GPS-related. Technical reference: This matches known issue documented in technical bulletin TB-524 Diagnostic tool: DJI Cloud API Debugger. User: Unfortunately the troubleshooting didn't work as That didn't resolve the issue: The problem seems worse after trying that solution. Me: Given those results, we should try an alternative approach: If issues persist, we'll need to analyze the flight logs using DJI Assistant 2. For your records, this case involved DJI Smart Controller with flyaway incident (Software: v1.7.9) [Error: TEMPERATURE_WARNING]<eot> |
<h>Continue the simulation from context: cinematographer (frustrated) Me: software_specialist Equipment: software UgCS Issue: login authentication error Software: v3.5.2 on iOS 16.2 <eot> |
<b>User: Technical support request: This login authentication error issue with my UgCS is unacceptable! Equipment: UgCS Software version: v3.5.2 OS: iOS 16.2 Reproduction: Issue occurs consistently under normal operating conditions. Me: I've analyzed your report of login authentication error on the UgCS. This appears to be a software-related issue. First, let's gather some technical details: First, force close the app and clear its cache from your device settings. Please provide: - Mobile device model and OS version. User: Per your instructions, Following your suggestion: I got further in the process but now see a new warning Additional observation: App memory usage spikes to 1.8GB before crashing. Me: Based on your feedback, let's proceed to next steps: Now, test with a different USB cable between controller and mobile device. User: After completing the diagnostic procedure, Following your suggestion: The problem improved but didn't completely resolve. Me: Based on your feedback, let's proceed to next steps: If crashing continues, we'll need to collect debug logs from your device. Technical reference: See firmware changelog for version v3.5.2. User: Following the troubleshooting steps, Following your suggestion: The steps worked partially - should I proceed to next step? Additional observation: Database query takes over 8 seconds to complete. Me: Based on your feedback, let's proceed to next steps: If crashing continues, we'll need to collect debug logs from your device. User: After attempting the recommended steps, That didn't resolve the issue: The problem seems worse after trying that solution Additional observation: App memory usage spikes to 1.8GB before crashing. Me: Given those results, we should try an alternative approach: As a last resort, perform a factory reset of your controller and re-pair. Technical reference: See section 4.2 of the UgCS service manual Diagnostic tool: Wireshark for network traffic analysis. Diagnostic Recommendation: Wireshark for network traffic analysis User: After implementing the suggested solution, Following your suggestion: I performed the calibration but the issue persists. Me: Based on your feedback, let's proceed to next steps: If crashing continues, we'll need to collect debug logs from your device. For your records, this case involved UgCS with login authentication error (Software: v3.5.2) [Error: DATA_EXPORT_INCOMPLETE]<eot> |
<h>Continue the simulation from context: delivery_service (frustrated) Me: camera_specialist Equipment: drone Autel Robotics EVO Lite+ Issue: camera feed freezing Software: v3.0.8 on macOS Monterey <eot> |
<b>User: Technical support request: I'm getting really frustrated with my camera feed freezing - it keeps showing Autel Robotics EVO Lite+ error Equipment: Autel Robotics EVO Lite+ Software version: v3.0.8 OS: macOS Monterey Error code: ESC_ERROR_34 Reproduction: Happens when switching between photo and video modes rapidly. Me: The camera feed freezing problem on your Autel Robotics EVO Lite+ is something we can diagnose step by step. First, let's gather some technical details: First, try a different SD card formatted as exFAT with 64KB allocation size. Please provide: - Gimbal behavior during startup. User: Per your instructions, Following your suggestion: The steps worked partially - should I proceed to next step? Additional observation: Metadata records incorrect focal length. Me: Based on your feedback, let's proceed to next steps: Next, test the camera with all intelligent flight modes disabled. User: Per your instructions, Following your suggestion: The steps worked partially - should I proceed to next step? Me: Based on your feedback, let's proceed to next steps: For persistent issues, collect camera log files using the manufacturer's tool. Diagnostic Recommendation: For deeper analysis, use EVO Log Analyzer with your Autel Robotics EVO Lite+ User: After implementing the suggested solution, Following your suggestion: The error changed to POWER_SUPPLY_ERROR. Me: Based on your feedback, let's proceed to next steps: As a last resort before service, perform a full factory reset of the drone. Technical reference: This matches known issue documented in technical bulletin TB-127. User: After implementing the suggested solution, Following your suggestion: The problem improved but didn't completely resolve. Me: Based on your feedback, let's proceed to next steps: As a last resort before service, perform a full factory reset of the drone. Technical reference: See firmware changelog for version v3.0.8. Diagnostic Recommendation: For deeper analysis, use EVO Log Analyzer with your Autel Robotics EVO Lite+ User: The suggested solution didn't resolve the issue because That didn't resolve the issue: The same error persists after following those steps Additional observation: Metadata records incorrect focal length.<eot> |
<h>Continue the simulation from context: cinematographer (urgent) Me: senior_support_engineer Equipment: software DJI Terra Issue: telemetry data mismatch Software: v4.2.0 on iOS 15.4 <eot> |
<b>User: Technical support request: Could you assist me with telemetry data mismatch issue on DJI Terra? Equipment: DJI Terra Software version: v4.2.0 OS: iOS 15.4. Me: Your report of telemetry data mismatch on the DJI Terra is important. I'll ensure we resolve this thoroughly. First, let's gather some technical details: First step: Restart both your mobile device and the drone controller. Please provide: - Mobile device model and OS version. (Documented in technical bulletin TB-4055) User: Following the troubleshooting steps, Following your suggestion: The error changed to VPS_SENSOR_ERROR Additional observation: Mission upload fails with checksum error 0xdd. Me: Based on your feedback, let's proceed to next steps: Next step: Check app permissions to ensure location services are enabled. Technical reference: Reference the DJI Terra troubleshooting matrix. User: After implementing the suggested solution, Following your suggestion: The problem improved but didn't completely resolve Additional observation: App memory usage spikes to 1.8GB before crashing.<eot> |
<h>Continue the simulation from context: cinematographer (urgent) Me: safety_officer Equipment: controller DJI RC-N1 Issue: obstacle avoidance system malfunction Software: v3.5.2 on Android 13 <eot> |
<b>User: Technical support request: Having trouble with obstacle avoidance system malfunction on my DJI RC-N1 Equipment: DJI RC-N1 Software version: v3.5.2 OS: Android 13 Error code: ESC_ERROR_34 Reproduction: Issue occurs consistently under normal operating conditions. Me: I understand you're experiencing obstacle avoidance system malfunction with your DJI RC-N1. Let's troubleshoot this systematically. First, let's gather some technical details: First, perform a full IMU calibration on a perfectly level surface. (Menu path: Settings > Sensors > Calibration) Please provide: - GPS satellite count and signal strength values. User: After completing the diagnostic procedure, Following your suggestion: The error changed to ERR_IMU_CALIBRATION Additional observation: GPS satellite count fluctuates between 8-12 during flight. Me: Based on your feedback, let's proceed to next steps: Now, test flight in ATTI mode to determine if the issue is GPS-related. User: Per your instructions, Following your suggestion: The error changed to ERROR_CODE_1001 Additional observation: Compass interference warning appears intermittently. Me: Based on your feedback, let's proceed to next steps: As a final step before replacement, try refreshing the firmware using a computer. (Current version: v3.5.2) Diagnostic tool: DJI Pilot Log Viewer. For your records, this case involved DJI RC-N1 with obstacle avoidance system malfunction (Software: v3.5.2) [Error: ESC_ERROR_34]<eot> |
<h>Continue the simulation from context: agricultural_technician (irate) Me: flight_controller_expert Equipment: drone DJI Air 3 Issue: focus hunting issue Software: v3.2.7 on Windows 10 21H2 <eot> |
<b>User: Technical support request: I need help with focus hunting issue on my DJI Air 3 Equipment: DJI Air 3 Software version: v3.2.7 OS: Windows 10 21H2 Error code: POWER_SUPPLY_ERROR. Me: I understand you're experiencing focus hunting issue with your DJI Air 3. Let's troubleshoot this systematically. First, let's gather some technical details: First step: Reset all camera settings to default in the app's configuration. Please provide: - SD card brand and speed class. (Logged in our system as case #12399) User: The suggested solution didn't resolve the issue because That didn't resolve the issue: The problem seems worse after trying that solution Additional observation: Live feed latency exceeds 500ms according to OSD data. Me: Given those results, we should try an alternative approach: Next, test the camera with all intelligent flight modes disabled. (Logged in our system as case #42327) User: The suggested solution didn't resolve the issue because That didn't resolve the issue: The same error persists after following those steps Additional observation: Live feed latency exceeds 500ms according to OSD data. Me: Given those results, we should try an alternative approach: For persistent issues, collect camera log files using the manufacturer's tool. User: Following the troubleshooting steps, Following your suggestion: The error changed to GPS_SIGNAL_LOST Additional observation: The gimbal makes grinding noises when panning left. Me: Based on your feedback, let's proceed to next steps: As a last resort before service, perform a full factory reset of the drone. Technical reference: Refer to knowledge base article KB-4398. (This behavior matches known issue ID 292) User: Per your instructions, Following your suggestion: The error changed to ESC_ERROR_34.<eot> |
<h>Continue the simulation from context: hobbyist (anxious) Me: cloud_support_engineer Equipment: cloud Autel SkyLink Issue: authentication token expiration Software: v1.7.9 on Windows 11 <eot> |
<b>User: Technical support request: Could you assist me with authentication token expiration issue on Autel SkyLink? Equipment: Autel SkyLink Software version: v1.7.9 Reproduction: Tokens expire after 37 minutes instead of configured 60 minutes Cloud configuration: Automated firmware updates on maintenance window. Me: Regarding your authentication token expiration problem with Autel SkyLink, we should verify the API connectivity. First, let's gather some technical details: First step: Try generating a new authentication token. Please provide: - Authentication method being used. User: The synchronization service reported Following your suggestion: I performed the calibration but the issue persists Connectivity test: SSL handshake completes in 320ms with TLS 1.3. Me: Based on your feedback, let's proceed to next steps: Now, check the device registration status in your cloud console. Technical reference: See section 4.2 of the Autel SkyLink service manual. Cloud User: API monitoring shows Following your suggestion: The error changed to ESC_ERROR_34 Additional observation: Data export jobs fail at 97% completion Connectivity test: Throughput test shows 12Mbps upload, 18Mbps download. Me: Based on your feedback, let's proceed to next steps: As a final step, contact the cloud platform's technical support with your logs. Technical reference: Refer to knowledge base article KB-7271. Cloud User: API monitoring shows Following your suggestion: I performed the calibration but the issue persists Connectivity test: Ping to cloud API endpoint averages 87ms with 0.2% packet loss. Me: Based on your feedback, let's proceed to next steps: As a final step, contact the cloud platform's technical support with your logs. (Documented in technical bulletin TB-3350) For your records, this case involved Autel SkyLink cloud platform with authentication token expiration [Error: POWER_SUPPLY_ERROR]<eot> |
<h>Continue the simulation from context: drone_enthusiast (neutral) Me: field_technician Equipment: drone Autel Robotics EVO Lite+ Issue: focus hunting issue Software: v3.2.7 on Windows 10 21H2 <eot> |
<b>User: Technical support request: Need support for focus hunting issue problem with Autel Robotics EVO Lite+ Equipment: Autel Robotics EVO Lite+ Software version: v3.2.7 OS: Windows 10 21H2. Me: I understand you're experiencing focus hunting issue with your Autel Robotics EVO Lite+. Let's troubleshoot this systematically. First, let's gather some technical details: First step: Reset all camera settings to default in the app's configuration. Please provide: - SD card brand and speed class. User: After implementing the suggested solution, Following your suggestion: I performed the calibration but the issue persists Additional observation: Live feed latency exceeds 500ms according to OSD data. Me: Based on your feedback, let's proceed to next steps: Next step: Try manually focusing the camera to rule out autofocus issues. User: Per your instructions, Following your suggestion: I got further in the process but now see a new warning.<eot> |
<h>Continue the simulation from context: industrial_inspector (frustrated) Me: hardware_technician Equipment: controller DJI RC Pro Issue: uncommanded descent Software: v1.9.5 on iOS 16.2 <eot> |
<b>User: Technical support request: I'm extremely annoyed by this uncommanded descent malfunction on my DJI RC Pro Equipment: DJI RC Pro Software version: v1.9.5 OS: iOS 16.2 Reproduction: Issue occurs consistently under normal operating conditions. Me: I understand you're experiencing uncommanded descent with your DJI RC Pro. Let's troubleshoot this systematically. First, let's gather some technical details: Begin by checking for any magnetic interference sources near your launch area. Please provide: - Any visible warnings in the OSD. User: The problem persists despite That didn't resolve the issue: The equipment is now showing AUTH_TOKEN_EXPIRED. Me: Given those results, we should try an alternative approach: Next step: Check the aircraft's accelerometer data in the app's sensor status screen. User: Following the troubleshooting steps, Following your suggestion: I performed the calibration but the issue persists.<eot> |
<h>Continue the simulation from context: search_rescue_team (frustrated) Me: software_specialist Equipment: drone Parrot Anafi USA Issue: cell voltage imbalance Software: v1.9.5 on iOS 15.4 <eot> |
<b>User: Technical support request: Why does my cell voltage imbalance keep having Parrot Anafi USA problems? Equipment: Parrot Anafi USA Software version: v1.9.5 OS: iOS 15.4 Error code: GIMBAL_PITCH_LIMIT Reproduction: Issue occurs consistently under normal operating conditions. Me: I've analyzed your report of cell voltage imbalance on the Parrot Anafi USA. This appears to be a software-related issue. First, let's gather some technical details: First, check individual cell voltages in the battery info screen (should be within 0.03V). Please provide: - Charge cycle count from battery info. User: After implementing the suggested solution, Following your suggestion: The error changed to RC_SIGNAL_LOST. Me: Based on your feedback, let's proceed to next steps: Next, try the battery in a different drone to isolate the issue. Technical reference: Reference the Parrot Anafi USA troubleshooting matrix. User: Following the troubleshooting steps, Following your suggestion: I got further in the process but now see a new warning Additional observation: Charge cycle count is at 87 with 15% capacity loss. Me: Based on your feedback, let's proceed to next steps: As a final diagnostic, check the battery cycle count in the detailed info screen. Technical reference: Refer to knowledge base article KB-8832 Diagnostic tool: iOS console logs via Xcode. Diagnostic Recommendation: Postman for API testing (Documented in technical bulletin TB-8419) User: Unfortunately the troubleshooting didn't work as That didn't resolve the issue: I'm unable to complete that step because the data export job fails with checksum errors. Me: Given those results, we should try an alternative approach: If imbalance persists, we'll need to perform a deep cycle calibration procedure. (Menu path: Settings > Sensors > Calibration). Diagnostic Recommendation: Postman for API testing User: After implementing the suggested solution, Following your suggestion: I performed the calibration but the issue persists Additional observation: Battery temperature rises 10°C faster than normal. Me: Based on your feedback, let's proceed to next steps: If imbalance persists, we'll need to perform a deep cycle calibration procedure. (Menu path: Settings > Sensors > Calibration) Technical reference: See firmware changelog for version v1.9.5. User: The problem persists despite That didn't resolve the issue: Those steps didn't address the core issue with cell voltage imbalance. Me: Given those results, we should try an alternative approach: For swollen batteries, discontinue use immediately and initiate replacement. Technical reference: Refer to knowledge base article KB-7577 Diagnostic tool: iOS console logs via Xcode. Diagnostic Recommendation: iOS console logs via Xcode For your records, this case involved Parrot Anafi USA with cell voltage imbalance (Software: v1.9.5) [Error: GIMBAL_PITCH_LIMIT]<eot> |
<h>Continue the simulation from context: hobbyist (technical) Me: flight_controller_expert Equipment: controller Skydio Controller Issue: rapid discharge during flight Software: v4.0.0 on Windows 10 21H2 <eot> |
<b>User: Technical support request: Technical problem encountered: rapid discharge during flight with Skydio Controller Equipment: Skydio Controller Software version: v4.0.0 OS: Windows 10 21H2. Me: The rapid discharge during flight problem on your Skydio Controller is something we can diagnose step by step. First, let's gather some technical details: Begin by fully discharging the battery to 5%, then charging to 100% uninterrupted. Please provide: - Battery temperature during incident. User: Per your instructions, Following your suggestion: The problem improved but didn't completely resolve Additional observation: Battery firmware version doesn't match release notes. Me: Based on your feedback, let's proceed to next steps: Now, monitor battery temperature during charging (should stay below 45°C). Technical reference: Refer to knowledge base article KB-9006. User: Following the troubleshooting steps, Following your suggestion: The steps worked partially - should I proceed to next step? Additional observation: Battery temperature rises 10°C faster than normal. Me: Based on your feedback, let's proceed to next steps: If imbalance persists, we'll need to perform a deep cycle calibration procedure. (Menu path: Settings > Sensors > Calibration) Technical reference: See firmware changelog for version v4.0.0. Diagnostic Recommendation: Postman for API testing User: Following the troubleshooting steps, Following your suggestion: The error changed to TEMPERATURE_WARNING Additional observation: Charge cycle count is at 87 with 15% capacity loss. Me: Based on your feedback, let's proceed to next steps: As a final diagnostic, check the battery cycle count in the detailed info screen. Technical reference: See firmware changelog for version v4.0.0. Diagnostic Recommendation: Azure Monitor for cloud services User: After completing the diagnostic procedure, Following your suggestion: I performed the calibration but the issue persists. Me: Based on your feedback, let's proceed to next steps: If imbalance persists, we'll need to perform a deep cycle calibration procedure. (Menu path: Settings > Sensors > Calibration) Technical reference: See firmware changelog for version v4.0.0. Diagnostic Recommendation: iOS console logs via Xcode User: After completing the diagnostic procedure, Following your suggestion: The steps worked partially - should I proceed to next step?<eot> |
<h>Continue the simulation from context: drone_enthusiast (confused) Me: battery_specialist Equipment: controller DJI RC Pro Issue: swollen battery case Software: v3.0.8 on iOS 16.2 <eot> |
<b>User: Technical support request: Having trouble with swollen battery case on my DJI RC Pro Equipment: DJI RC Pro Software version: v3.0.8 OS: iOS 16.2 Error code: BATTERY_COMM_ERR. Me: The swollen battery case problem on your DJI RC Pro is something we can diagnose step by step. First, let's gather some technical details: Begin by fully discharging the battery to 5%, then charging to 100% uninterrupted. Please provide: - Behavior with different chargers. (Documented in technical bulletin TB-4162) User: After completing the diagnostic procedure, Following your suggestion: The problem improved but didn't completely resolve. Me: Based on your feedback, let's proceed to next steps: Next step: Check for firmware updates specifically for battery management. (Current version: v3.0.8) Technical reference: Reference the DJI RC Pro troubleshooting matrix. User: Unfortunately the troubleshooting didn't work as That didn't resolve the issue: The same error persists after following those steps Additional observation: Cell 3 consistently shows 0.15V lower than others. Me: Given those results, we should try an alternative approach: As a final diagnostic, check the battery cycle count in the detailed info screen. Diagnostic tool: DJI Cloud API Debugger. User: After implementing the suggested solution, Following your suggestion: The problem improved but didn't completely resolve Additional observation: Charge cycle count is at 87 with 15% capacity loss. Me: Based on your feedback, let's proceed to next steps: For swollen batteries, discontinue use immediately and initiate replacement. Diagnostic tool: DJI Assistant 2. User: Unfortunately the troubleshooting didn't work as That didn't resolve the issue: Those steps didn't address the core issue with swollen battery case. Me: Given those results, we should try an alternative approach: As a final diagnostic, check the battery cycle count in the detailed info screen. Technical reference: Reference the DJI RC Pro troubleshooting matrix. User: Unfortunately the troubleshooting didn't work as That didn't resolve the issue: I'm unable to complete that step because the firmware update fails at 32%.<eot> |
<h>Continue the simulation from context: drone_enthusiast (confused) Me: battery_specialist Equipment: controller DJI RC Pro Issue: inaccurate battery percentage Software: v3.0.8 on iOS 15.4 <eot> |
<b>User: Technical support request: Having trouble with inaccurate battery percentage on my DJI RC Pro Equipment: DJI RC Pro Software version: v3.0.8 OS: iOS 15.4. Me: I understand you're experiencing inaccurate battery percentage with your DJI RC Pro. Let's troubleshoot this systematically. First, let's gather some technical details: First, check individual cell voltages in the battery info screen (should be within 0.03V). Please provide: - Behavior with different chargers. User: After completing the diagnostic procedure, Following your suggestion: The error changed to GEOZONE_SYNC_FAILURE Additional observation: Charge cycle count is at 87 with 15% capacity loss. Me: Based on your feedback, let's proceed to next steps: Next, try the battery in a different drone to isolate the issue. Technical reference: See firmware changelog for version v3.0.8 Diagnostic tool: DJI Pilot Log Viewer. User: After implementing the suggested solution, Following your suggestion: The problem improved but didn't completely resolve Additional observation: Cell 3 consistently shows 0.15V lower than others. Me: Based on your feedback, let's proceed to next steps: For swollen batteries, discontinue use immediately and initiate replacement. Diagnostic Recommendation: For deeper analysis, use DJI Assistant 2 with your DJI RC Pro User: After attempting the recommended steps, That didn't resolve the issue: I'm unable to complete that step because the data export job fails with checksum errors Additional observation: Cell 3 consistently shows 0.15V lower than others. Me: Given those results, we should try an alternative approach: For swollen batteries, discontinue use immediately and initiate replacement. Technical reference: Reference the DJI RC Pro troubleshooting matrix. (Documented in technical bulletin TB-5655) User: After completing the diagnostic procedure, Following your suggestion: I got further in the process but now see a new warning. Me: Based on your feedback, let's proceed to next steps: For swollen batteries, discontinue use immediately and initiate replacement. For your records, this case involved DJI RC Pro with inaccurate battery percentage (Software: v3.0.8) [Error: TEMPERATURE_WARNING]<eot> |
<h>Continue the simulation from context: commercial_operator (confused) Me: software_specialist Equipment: software UgCS Issue: mission planning freeze Software: v3.0.8 on Android 13 <eot> |
<b>User: Technical support request: Having trouble with mission planning freeze on my UgCS Equipment: UgCS Software version: v3.0.8 OS: Android 13 Error code: GEOZONE_SYNC_FAILURE. Me: I've analyzed your report of mission planning freeze on the UgCS. This appears to be a software-related issue. First, let's gather some technical details: First, force close the app and clear its cache from your device settings. Please provide: - Mobile device model and OS version. User: Following the troubleshooting steps, Following your suggestion: The error changed to COMPASS_INTERFERENCE Additional observation: Mission upload fails with checksum error 0xfa. Me: Based on your feedback, let's proceed to next steps: Next step: Check app permissions to ensure location services are enabled. User: After completing the diagnostic procedure, Following your suggestion: I performed the calibration but the issue persists. Me: Based on your feedback, let's proceed to next steps: If crashing continues, we'll need to collect debug logs from your device. Technical reference: Refer to knowledge base article KB-2664 Diagnostic tool: CloudWatch Logs for AWS integration. Diagnostic Recommendation: iOS console logs via Xcode (This behavior matches known issue ID 224) User: Following the troubleshooting steps, Following your suggestion: The problem improved but didn't completely resolve. Me: Based on your feedback, let's proceed to next steps: As a last resort, perform a factory reset of your controller and re-pair. User: After completing the diagnostic procedure, Following your suggestion: The error changed to MOTOR_OVERLOAD.<eot> |
<h>Continue the simulation from context: commercial_operator (confused) Me: battery_specialist Equipment: drone Autel Robotics EVO II Pro RTK Issue: restricted zone warning Software: v1.7.9 on Windows 11 <eot> |
<b>User: Technical support request: Having trouble with restricted zone warning on my Autel Robotics EVO II Pro RTK Equipment: Autel Robotics EVO II Pro RTK Software version: v1.7.9 OS: Windows 11 Error code: VPS_SENSOR_ERROR Reproduction: Issue occurs consistently under normal operating conditions. Me: The restricted zone warning problem on your Autel Robotics EVO II Pro RTK is something we can diagnose step by step. First, let's gather some technical details: First, perform a full IMU calibration on a perfectly level surface. (Menu path: Settings > Sensors > Calibration) Please provide: - Any visible warnings in the OSD. User: Following the troubleshooting steps, Following your suggestion: I performed the calibration but the issue persists Additional observation: GPS satellite count fluctuates between 8-12 during flight. Me: Based on your feedback, let's proceed to next steps: Next, manually calibrate the compass following the on-screen instructions carefully. Technical reference: See firmware changelog for version v1.7.9. User: Per your instructions, Following your suggestion: The error changed to OTA_DISTRIBUTION_ERROR Additional observation: Compass interference warning appears intermittently. Me: Based on your feedback, let's proceed to next steps: As a final step before replacement, try refreshing the firmware using a computer. (Current version: v1.7.9). For your records, this case involved Autel Robotics EVO II Pro RTK with restricted zone warning (Software: v1.7.9) [Error: VPS_SENSOR_ERROR]<eot> |
<h>Continue the simulation from context: commercial_operator (urgent) Me: cloud_support_engineer Equipment: cloud Airmap Enterprise Issue: fleet management API timeout Software: v4.0.0 on Windows 10 21H2 <eot> |
<b>User: Technical support request: Having trouble with fleet management API timeout on my Airmap Enterprise Equipment: Airmap Enterprise Software version: v4.0.0. Me: I've examined your fleet management API timeout issue with Airmap Enterprise. Let's check the cloud service components first. First, let's gather some technical details: First, check the cloud service status page for any ongoing incidents. Please provide: - Request and response headers. Cloud User: The synchronization service reported Following your suggestion: The problem improved but didn't completely resolve Connectivity test: Ping to cloud API endpoint averages 87ms with 0.2% packet loss. Me: Based on your feedback, let's proceed to next steps: Next step: Verify the data export job parameters and file formats. Technical reference: Check the release notes for Airmap Enterprise version v4.0.0 Diagnostic tool: Azure Monitor for cloud services. User: API monitoring shows Following your suggestion: The steps worked partially - should I proceed to next step? Additional observation: Data export jobs fail at 97% completion Connectivity test: DNS resolution takes 140ms for cloud endpoints. Me: Based on your feedback, let's proceed to next steps: For deeper diagnosis, enable verbose logging in your cloud client. Cloud troubleshooting: Check the cloud service status page for any ongoing incidents. Diagnostic Recommendation: Use ADB logcat for Android devices to capture detailed logs of the cloud API interactions (This behavior matches known issue ID 354) Cloud User: Cloud diagnostics indicate Following your suggestion: The problem improved but didn't completely resolve Additional observation: Data export jobs fail at 97% completion. Me: Based on your feedback, let's proceed to next steps: For deeper diagnosis, enable verbose logging in your cloud client. Technical reference: Reference the Airmap Enterprise troubleshooting matrix Diagnostic tool: Azure Monitor for cloud services Cloud troubleshooting: Check the cloud service status page for any ongoing incidents. User: Cloud diagnostics indicate Following your suggestion: The problem improved but didn't completely resolve Connectivity test: API response time varies between 450-1200ms.<eot> |
<h>Continue the simulation from context: security_operator (technical) Me: cloud_support_engineer Equipment: cloud Skydio Cloud Issue: fleet management API timeout Software: v4.0.0 on iOS 15.4 <eot> |
<b>User: Technical support request: Need assistance troubleshooting fleet management API timeout on Skydio Cloud Equipment: Skydio Cloud Software version: v4.0.0 Cloud configuration: OAuth2 authentication with limited scopes. Me: I've examined your fleet management API timeout issue with Skydio Cloud. Let's check the cloud service components first. First, let's gather some technical details: First step: Try generating a new authentication token. Please provide: - Timestamp of when error occurs. User: Cloud diagnostics indicate Following your suggestion: I performed the calibration but the issue persists Additional observation: API response times exceed 5 seconds for simple requests Connectivity test: API response time varies between 450-1200ms. Me: Based on your feedback, let's proceed to next steps: Now, check the device registration status in your cloud console. Technical reference: Reference the Skydio Cloud troubleshooting matrix Diagnostic tool: Wireshark for network traffic analysis Cloud troubleshooting: Check the cloud service status page for any ongoing incidents. (Cloud API version: v4.0.0) User: API monitoring shows Following your suggestion: The steps worked partially - should I proceed to next step? Additional observation: Device registration API returns 403 Forbidden unexpectedly. Me: Based on your feedback, let's proceed to next steps: For deeper diagnosis, enable verbose logging in your cloud client. Diagnostic Recommendation: Use Postman for API testing to capture detailed logs of the cloud API interactions Cloud User: Cloud diagnostics indicate Following your suggestion: The steps worked partially - should I proceed to next step? Connectivity test: Throughput test shows 12Mbps upload, 18Mbps download. Me: Based on your feedback, let's proceed to next steps: For deeper diagnosis, enable verbose logging in your cloud client. Diagnostic tool: iOS console logs via Xcode Cloud troubleshooting: Check the cloud service status page for any ongoing incidents. User: Cloud diagnostics indicate Following your suggestion: The error changed to ERROR_CODE_1001 Connectivity test: API response time varies between 450-1200ms. Me: Based on your feedback, let's proceed to next steps: If issues persist, we'll need to examine the cloud API request logs. (Endpoint: api.skydiocloud.com/v2) Technical reference: Review the cloud API documentation for endpoint SkydioCloud/v2/auth Cloud troubleshooting: Check the cloud service status page for any ongoing incidents. Diagnostic Recommendation: Use Wireshark for network traffic analysis to capture detailed logs of the cloud API interactions Cloud User: The synchronization service reported Following your suggestion: I performed the calibration but the issue persists Additional observation: Device registration API returns 403 Forbidden unexpectedly Connectivity test: Ping to cloud API endpoint averages 87ms with 0.2% packet loss. Me: Based on your feedback, let's proceed to next steps: If issues persist, we'll need to examine the cloud API request logs. (Endpoint: api.skydiocloud.com/v2) Technical reference: See section 4.2 of the Skydio Cloud service manual Diagnostic tool: Azure Monitor for cloud services Cloud troubleshooting: Check the cloud service status page for any ongoing incidents. Cloud User: Cloud diagnostics indicate Following your suggestion: The steps worked partially - should I proceed to next step? Me: Based on your feedback, let's proceed to next steps: If issues persist, we'll need to examine the cloud API request logs. (Endpoint: api.skydiocloud.com/v2) Cloud troubleshooting: Check the cloud service status page for any ongoing incidents. Diagnostic Recommendation: Use Postman for API testing to capture detailed logs of the cloud API interactions For your records, this case involved Skydio Cloud cloud platform with fleet management API timeout [Error: CLOUD_API_504]<eot> |
<h>Continue the simulation from context: drone_enthusiast (urgent) Me: cloud_support_engineer Equipment: software DroneDeploy Issue: waypoint mission upload failure Software: v2.4.1 on macOS Ventura <eot> |
<b>User: Technical support request: Need support for waypoint mission upload failure problem with DroneDeploy Equipment: DroneDeploy Software version: v2.4.1 OS: macOS Ventura Error code: WIND_SPEED_WARNING. Me: I've examined your waypoint mission upload failure issue with DroneDeploy. Let's check the cloud service components first. First, let's gather some technical details: First step: Restart both your mobile device and the drone controller. Please provide: - Screenshot of any error messages. (This behavior matches known issue ID 468) User: Following the troubleshooting steps, Following your suggestion: The problem improved but didn't completely resolve Additional observation: App memory usage spikes to 1.8GB before crashing. Me: Based on your feedback, let's proceed to next steps: Next step: Check app permissions to ensure location services are enabled. Technical reference: Refer to knowledge base article KB-9475 Diagnostic tool: Postman for API testing. User: After implementing the suggested solution, Following your suggestion: The problem improved but didn't completely resolve Additional observation: Login token expires after 37 seconds instead of 1 hour. Me: Based on your feedback, let's proceed to next steps: For persistent issues, try installing the app on a different mobile device. Technical reference: See firmware changelog for version v2.4.1. User: After completing the diagnostic procedure, Following your suggestion: I performed the calibration but the issue persists Additional observation: Database query takes over 8 seconds to complete. Me: Based on your feedback, let's proceed to next steps: If crashing continues, we'll need to collect debug logs from your device. Technical reference: See firmware changelog for version v2.4.1. User: Following the troubleshooting steps, Following your suggestion: I got further in the process but now see a new warning. Me: Based on your feedback, let's proceed to next steps: For persistent issues, try installing the app on a different mobile device. Technical reference: See firmware changelog for version v2.4.1 Diagnostic tool: Wireshark for network traffic analysis. Diagnostic Recommendation: ADB logcat for Android devices User: Per your instructions, Following your suggestion: The error changed to MOTOR_OVERLOAD Additional observation: App memory usage spikes to 1.8GB before crashing.<eot> |
<h>Continue the simulation from context: first_responder (confused) Me: cloud_support_engineer Equipment: drone Autel Robotics EVO II Pro RTK Issue: false full charge indication Software: v2.8.4 on Android 13 <eot> |
<b>User: Technical support request: Need support for false full charge indication problem with Autel Robotics EVO II Pro RTK Equipment: Autel Robotics EVO II Pro RTK Software version: v2.8.4 OS: Android 13 Error code: MOTOR_OVERLOAD Reproduction: Issue occurs consistently under normal operating conditions. Me: The false full charge indication behavior in Autel Robotics EVO II Pro RTK suggests we should review the cloud synchronization status. First, let's gather some technical details: Begin by fully discharging the battery to 5%, then charging to 100% uninterrupted. Please provide: - Individual cell voltage readings. User: After implementing the suggested solution, Following your suggestion: The steps worked partially - should I proceed to next step? Additional observation: Charge cycle count is at 87 with 15% capacity loss. Me: Based on your feedback, let's proceed to next steps: Now, monitor battery temperature during charging (should stay below 45°C). Technical reference: See section 4.2 of the Autel Robotics EVO II Pro RTK service manual. User: After implementing the suggested solution, Following your suggestion: The steps worked partially - should I proceed to next step? Additional observation: Cell 3 consistently shows 0.15V lower than others. Me: Based on your feedback, let's proceed to next steps: If imbalance persists, we'll need to perform a deep cycle calibration procedure. (Menu path: Settings > Sensors > Calibration) Technical reference: See section 4.2 of the Autel Robotics EVO II Pro RTK service manual. Diagnostic Recommendation: For deeper analysis, use Autel Explorer Diagnostic Mode with your Autel Robotics EVO II Pro RTK User: After completing the diagnostic procedure, Following your suggestion: I performed the calibration but the issue persists Additional observation: Charge cycle count is at 87 with 15% capacity loss.<eot> |
<h>Continue the simulation from context: cinematographer (urgent) Me: cloud_support_engineer Equipment: cloud Pix4Dcloud Issue: live streaming interruption Software: v3.0.8 on macOS Monterey <eot> |
<b>User: Technical support request: Having trouble with live streaming interruption on my Pix4Dcloud Equipment: Pix4Dcloud Software version: v3.0.8 Error code: OVER_CURRENT_PROTECTION Cloud configuration: Fleet management API v3 integration. Me: The live streaming interruption behavior in Pix4Dcloud suggests we should review the cloud synchronization status. First, let's gather some technical details: First step: Try generating a new authentication token. Please provide: - Account region and service tier. User: The synchronization service reported Following your suggestion: The problem improved but didn't completely resolve Additional observation: Data export jobs fail at 97% completion Connectivity test: Ping to cloud API endpoint averages 87ms with 0.2% packet loss. Me: Based on your feedback, let's proceed to next steps: Next, test the connection with a different network or VPN configuration. Technical reference: Reference the Pix4Dcloud troubleshooting matrix Diagnostic tool: Wireshark for network traffic analysis. Cloud User: The synchronization service reported Following your suggestion: I performed the calibration but the issue persists Additional observation: Cloud console shows 'pending operations' that never complete Connectivity test: Ping to cloud API endpoint averages 87ms with 0.2% packet loss. Me: Based on your feedback, let's proceed to next steps: For deeper diagnosis, enable verbose logging in your cloud client. Technical reference: See section 4.2 of the Pix4Dcloud service manual Cloud troubleshooting: Check the cloud service status page for any ongoing incidents. User: API monitoring shows Following your suggestion: I got further in the process but now see a new warning Additional observation: Cloud console shows 'pending operations' that never complete. Me: Based on your feedback, let's proceed to next steps: If issues persist, we'll need to examine the cloud API request logs. (Endpoint: api.pix4dcloud.com/v2). Cloud User: Cloud diagnostics indicate Following your suggestion: I performed the calibration but the issue persists Connectivity test: SSL handshake completes in 320ms with TLS 1.3. Me: Based on your feedback, let's proceed to next steps: If issues persist, we'll need to examine the cloud API request logs. (Endpoint: api.pix4dcloud.com/v2). Cloud User: Cloud diagnostics indicate Following your suggestion: I got further in the process but now see a new warning Additional observation: Device registration API returns 403 Forbidden unexpectedly Connectivity test: DNS resolution takes 140ms for cloud endpoints.<eot> |
<h>Continue the simulation from context: first_responder (irate) Me: senior_support_engineer Equipment: controller Autel Explorer Issue: video transmission lag Software: v3.0.8 on Android 12 <eot> |
<b>User: Technical support request: Having trouble with video transmission lag on my Autel Explorer Equipment: Autel Explorer Software version: v3.0.8 OS: Android 12. Me: I've reviewed your video transmission lag case with the Autel Explorer. We'll need to perform some advanced diagnostics. First, let's gather some technical details: Begin by cleaning the camera lens and gimbal contacts with appropriate tools. Please provide: - Sample media files showing the problem. (Error code: VPS_SENSOR_ERROR) User: Following the troubleshooting steps, Following your suggestion: The steps worked partially - should I proceed to next step? Me: Based on your feedback, let's proceed to next steps: Now, check for firmware updates specifically for the camera module. (Current version: v3.0.8) Technical reference: See firmware changelog for version v3.0.8. User: After completing the diagnostic procedure, Following your suggestion: The error changed to BATTERY_COMM_ERR Additional observation: Live feed latency exceeds 500ms according to OSD data. Me: Based on your feedback, let's proceed to next steps: As a last resort before service, perform a full factory reset of the drone. Technical reference: Reference the Autel Explorer troubleshooting matrix. User: After completing the diagnostic procedure, Following your suggestion: The problem improved but didn't completely resolve. Me: Based on your feedback, let's proceed to next steps: If problems continue, we'll need to perform a gimbal auto-calibration via the app. (Menu path: Settings > Sensors > Calibration) Technical reference: Reference the Autel Explorer troubleshooting matrix. User: After completing the diagnostic procedure, Following your suggestion: I performed the calibration but the issue persists Additional observation: Histogram shows inconsistent exposure values. Me: Based on your feedback, let's proceed to next steps: For persistent issues, collect camera log files using the manufacturer's tool. Technical reference: See section 4.2 of the Autel Explorer service manual. Diagnostic Recommendation: For deeper analysis, use Autel Robotics Toolbox with your Autel Explorer User: After implementing the suggested solution, Following your suggestion: I got further in the process but now see a new warning. Me: Based on your feedback, let's proceed to next steps: If problems continue, we'll need to perform a gimbal auto-calibration via the app. (Menu path: Settings > Sensors > Calibration). For your records, this case involved Autel Explorer with video transmission lag (Software: v3.0.8) [Error: VPS_SENSOR_ERROR]<eot> |
<h>Continue the simulation from context: hobbyist (neutral) Me: field_technician Equipment: software DJI Terra Issue: map loading failure Software: v3.0.8 on iOS 16.2 <eot> |
<b>User: Technical support request: I need help with map loading failure on my DJI Terra Equipment: DJI Terra Software version: v3.0.8 OS: iOS 16.2 Error code: BATTERY_COMM_ERR. Me: Thank you for reporting this map loading failure issue with your DJI Terra. I've handled similar cases before. First, let's gather some technical details: First step: Restart both your mobile device and the drone controller. Please provide: - Steps to reproduce the issue. (This behavior matches known issue ID 318) User: The suggested solution didn't resolve the issue because That didn't resolve the issue: The problem seems worse after trying that solution. Me: Given those results, we should try an alternative approach: Next step: Check app permissions to ensure location services are enabled. User: Following the troubleshooting steps, Following your suggestion: The error changed to SD_CARD_WRITE_FAIL. Me: Based on your feedback, let's proceed to next steps: As a last resort, perform a factory reset of your controller and re-pair. Technical reference: Reference the DJI Terra troubleshooting matrix Diagnostic tool: DJI Pilot Log Viewer. Diagnostic Recommendation: For deeper analysis, use DJI Flight Log Analyzer with your DJI Terra User: After attempting the recommended steps, That didn't resolve the issue: I'm unable to complete that step because the data export job fails with checksum errors Additional observation: Database query takes over 8 seconds to complete. Me: Given those results, we should try an alternative approach: As a last resort, perform a factory reset of your controller and re-pair. User: Per your instructions, Following your suggestion: I performed the calibration but the issue persists Additional observation: Login token expires after 37 seconds instead of 1 hour. Me: Based on your feedback, let's proceed to next steps: For persistent issues, try installing the app on a different mobile device. Technical reference: Refer to knowledge base article KB-1414. User: Following the troubleshooting steps, Following your suggestion: The steps worked partially - should I proceed to next step? Me: Based on your feedback, let's proceed to next steps: For persistent issues, try installing the app on a different mobile device. Diagnostic Recommendation: For deeper analysis, use DJI Flight Log Analyzer with your DJI Terra User: The suggested solution didn't resolve the issue because That didn't resolve the issue: I'm unable to complete that step because the cloud API returns a 504 Gateway Timeout Additional observation: Database query takes over 8 seconds to complete.<eot> |
<h>Continue the simulation from context: search_rescue_team (confused) Me: senior_support_engineer Equipment: software UgCS Issue: telemetry data mismatch Software: v2.4.1 on Android 13 <eot> |
<b>User: Technical support request: Having trouble with telemetry data mismatch on my UgCS Equipment: UgCS Software version: v2.4.1 OS: Android 13 Error code: ESC_ERROR_34. Me: Your report of telemetry data mismatch on the UgCS is important. I'll ensure we resolve this thoroughly. First, let's gather some technical details: Begin by checking for app updates in your device's app store. Please provide: - Screenshot of any error messages. User: Following the troubleshooting steps, Following your suggestion: I got further in the process but now see a new warning. Me: Based on your feedback, let's proceed to next steps: Next, try uninstalling and reinstalling the app while keeping your login credentials. Technical reference: Reference the UgCS troubleshooting matrix. User: After implementing the suggested solution, Following your suggestion: The steps worked partially - should I proceed to next step? Additional observation: App memory usage spikes to 1.8GB before crashing. Me: Based on your feedback, let's proceed to next steps: For persistent issues, try installing the app on a different mobile device. Technical reference: See firmware changelog for version v2.4.1. Diagnostic Recommendation: iOS console logs via Xcode (Documented in technical bulletin TB-5286) User: Following the troubleshooting steps, Following your suggestion: The problem improved but didn't completely resolve Additional observation: Mission upload fails with checksum error 0x28. Me: Based on your feedback, let's proceed to next steps: For persistent issues, try installing the app on a different mobile device. Technical reference: See firmware changelog for version v2.4.1. Diagnostic Recommendation: ADB logcat for Android devices User: After implementing the suggested solution, Following your suggestion: The problem improved but didn't completely resolve. Me: Based on your feedback, let's proceed to next steps: As a last resort, perform a factory reset of your controller and re-pair. Technical reference: This matches known issue documented in technical bulletin TB-489. (Error code: ESC_ERROR_34) For your records, this case involved UgCS with telemetry data mismatch (Software: v2.4.1) [Error: ESC_ERROR_34]<eot> |
<h>Continue the simulation from context: drone_enthusiast (frustrated) Me: battery_specialist Equipment: drone Autel Robotics EVO II Pro RTK Issue: unstable hover position Software: v3.0.8 on iOS 15.4 <eot> |
<b>User: Technical support request: I'm getting really frustrated with my unstable hover position - it keeps showing Autel Robotics EVO II Pro RTK error Equipment: Autel Robotics EVO II Pro RTK Software version: v3.0.8 OS: iOS 15.4. Me: Thank you for reporting this unstable hover position issue with your Autel Robotics EVO II Pro RTK. I've handled similar cases before. First, let's gather some technical details: First, perform a full IMU calibration on a perfectly level surface. (Menu path: Settings > Sensors > Calibration) Please provide: - Any visible warnings in the OSD. User: Following the troubleshooting steps, Following your suggestion: I got further in the process but now see a new warning. Me: Based on your feedback, let's proceed to next steps: Next, manually calibrate the compass following the on-screen instructions carefully. Technical reference: See section 4.2 of the Autel Robotics EVO II Pro RTK service manual Diagnostic tool: Autel Explorer Diagnostic Mode. (Refer to Autel Robotics EVO II Pro RTK service manual section 4.0) User: Following the troubleshooting steps, Following your suggestion: The problem improved but didn't completely resolve Additional observation: GPS satellite count fluctuates between 8-12 during flight. Me: Based on your feedback, let's proceed to next steps: If issues persist, we'll need to analyze the flight logs using DJI Assistant 2. Technical reference: See firmware changelog for version v3.0.8. Diagnostic Recommendation: For deeper analysis, use Autel Cloud Diagnostics with your Autel Robotics EVO II Pro RTK For your records, this case involved Autel Robotics EVO II Pro RTK with unstable hover position (Software: v3.0.8) [Error: CLOUD_API_504]<eot> |
<h>Continue the simulation from context: cinematographer (anxious) Me: software_specialist Equipment: drone DJI Mavic 3 Pro Issue: IMU calibration required Software: v2.4.1 on macOS Monterey <eot> |
<b>User: Technical support request: Could you assist me with IMU calibration required issue on DJI Mavic 3 Pro? Equipment: DJI Mavic 3 Pro Software version: v2.4.1 OS: macOS Monterey Reproduction: Issue occurs consistently under normal operating conditions. Me: The IMU calibration required behavior you're seeing with your DJI Mavic 3 Pro matches known issues we're tracking. First, let's gather some technical details: First, perform a full IMU calibration on a perfectly level surface. (Menu path: Settings > Sensors > Calibration) Please provide: - GPS satellite count and signal strength values. User: The problem persists despite That didn't resolve the issue: I'm unable to complete that step because the app doesn't have the required menu option Additional observation: Compass interference warning appears intermittently. Me: Given those results, we should try an alternative approach: Now, test flight in ATTI mode to determine if the issue is GPS-related. Technical reference: See firmware changelog for version v2.4.1. User: After completing the diagnostic procedure, Following your suggestion: The steps worked partially - should I proceed to next step? Additional observation: Compass interference warning appears intermittently. Me: Based on your feedback, let's proceed to next steps: As a final step before replacement, try refreshing the firmware using a computer. (Current version: v2.4.1). User: Per your instructions, Following your suggestion: The error changed to RC_SIGNAL_LOST. Me: Based on your feedback, let's proceed to next steps: As a final step before replacement, try refreshing the firmware using a computer. (Current version: v2.4.1) Technical reference: See section 4.2 of the DJI Mavic 3 Pro service manual. User: The problem persists despite That didn't resolve the issue: The equipment is now showing AUTH_TOKEN_EXPIRED Additional observation: GPS satellite count fluctuates between 8-12 during flight. Me: Given those results, we should try an alternative approach: As a final step before replacement, try refreshing the firmware using a computer. (Current version: v2.4.1) Technical reference: This matches known issue documented in technical bulletin TB-567. Diagnostic Recommendation: For deeper analysis, use DJI Assistant 2 with your DJI Mavic 3 Pro For your records, this case involved DJI Mavic 3 Pro with IMU calibration required (Software: v2.4.1) [Error: GIMBAL_PITCH_LIMIT]<eot> |
<h>Continue the simulation from context: hobbyist (urgent) Me: cloud_support_engineer Equipment: cloud Airmap Enterprise Issue: geofencing update not propagating Software: v3.2.7 on macOS Ventura <eot> |
<b>User: Technical support request: Need support for geofencing update not propagating problem with Airmap Enterprise Equipment: Airmap Enterprise Software version: v3.2.7 Cloud configuration: OAuth2 authentication with limited scopes. Me: The geofencing update not propagating behavior in Airmap Enterprise suggests we should review the cloud synchronization status. First, let's gather some technical details: First step: Try generating a new authentication token. Please provide: - Response time metrics. (Documented in technical bulletin TB-5815) Cloud User: API monitoring shows Following your suggestion: I performed the calibration but the issue persists Additional observation: Device registration API returns 403 Forbidden unexpectedly Connectivity test: DNS resolution takes 140ms for cloud endpoints. Me: Based on your feedback, let's proceed to next steps: Next, test the connection with a different network or VPN configuration. Cloud User: The cloud service responded with Following your suggestion: The steps worked partially - should I proceed to next step? Connectivity test: Ping to cloud API endpoint averages 87ms with 0.2% packet loss. Me: Based on your feedback, let's proceed to next steps: If issues persist, we'll need to examine the cloud API request logs. (Endpoint: api.airmapenterprise.com/v2) Technical reference: Review the cloud API documentation for endpoint AirmapEnterprise/v2/sync Diagnostic tool: CloudWatch Logs for AWS integration. User: The synchronization service reported Following your suggestion: The steps worked partially - should I proceed to next step? Additional observation: Data export jobs fail at 97% completion. Me: Based on your feedback, let's proceed to next steps: For deeper diagnosis, enable verbose logging in your cloud client. Diagnostic Recommendation: Use CloudWatch Logs for AWS integration to capture detailed logs of the cloud API interactions (Logged in our system as case #32110) For your records, this case involved Airmap Enterprise cloud platform with geofencing update not propagating [Error: WIND_SPEED_WARNING]<eot> |
<h>Continue the simulation from context: mapping_specialist (irate) Me: cloud_support_engineer Equipment: controller Skydio Controller Issue: IMU calibration required Software: v4.2.0 on iOS 16.2 <eot> |
<b>User: Technical support request: Having trouble with IMU calibration required on my Skydio Controller Equipment: Skydio Controller Software version: v4.2.0 OS: iOS 16.2. Me: The IMU calibration required behavior in Skydio Controller suggests we should review the cloud synchronization status. First, let's gather some technical details: Begin by checking for any magnetic interference sources near your launch area. Please provide: - Exact timestamp of when issue occurs. User: Per your instructions, Following your suggestion: The problem improved but didn't completely resolve Additional observation: Compass interference warning appears intermittently. Me: Based on your feedback, let's proceed to next steps: Now, test flight in ATTI mode to determine if the issue is GPS-related. User: Per your instructions, Following your suggestion: I got further in the process but now see a new warning Additional observation: Compass interference warning appears intermittently. Me: Based on your feedback, let's proceed to next steps: If issues persist, we'll need to analyze the flight logs using DJI Assistant 2. Diagnostic Recommendation: Postman for API testing User: Per your instructions, Following your suggestion: The steps worked partially - should I proceed to next step? Additional observation: The IMU values show significant drift during pre-flight checks. Me: Based on your feedback, let's proceed to next steps: For deeper diagnosis, perform a stick calibration and check control response curves. (Menu path: Settings > Sensors > Calibration). User: The suggested solution didn't resolve the issue because That didn't resolve the issue: I'm unable to complete that step because the calibration tool won't initialize. Me: Given those results, we should try an alternative approach: For deeper diagnosis, perform a stick calibration and check control response curves. (Menu path: Settings > Sensors > Calibration) Technical reference: Refer to knowledge base article KB-3743. User: After implementing the suggested solution, Following your suggestion: I performed the calibration but the issue persists.<eot> |
<h>Continue the simulation from context: cinematographer (urgent) Me: safety_officer Equipment: drone DJI Mavic 3 Pro Issue: uncommanded descent Software: v4.0.0 on iOS 16.2 <eot> |
<b>User: Technical support request: Need support for uncommanded descent problem with DJI Mavic 3 Pro Equipment: DJI Mavic 3 Pro Software version: v4.0.0 OS: iOS 16.2 Error code: ERR_IMU_CALIBRATION. Me: Thank you for reporting this uncommanded descent issue with your DJI Mavic 3 Pro. I've handled similar cases before. First, let's gather some technical details: First step: Verify you have at least 12 GPS satellites locked before takeoff. Please provide: - Exact timestamp of when issue occurs. (This behavior matches known issue ID 250) User: Per your instructions, Following your suggestion: The steps worked partially - should I proceed to next step? Me: Based on your feedback, let's proceed to next steps: Next step: Check the aircraft's accelerometer data in the app's sensor status screen. Technical reference: See section 4.2 of the DJI Mavic 3 Pro service manual. User: After implementing the suggested solution, Following your suggestion: The steps worked partially - should I proceed to next step? Additional observation: Compass interference warning appears intermittently. Me: Based on your feedback, let's proceed to next steps: As a final step before replacement, try refreshing the firmware using a computer. (Current version: v4.0.0) Diagnostic tool: DJI Flight Log Analyzer. Diagnostic Recommendation: For deeper analysis, use DJI Cloud API Debugger with your DJI Mavic 3 Pro User: Per your instructions, Following your suggestion: The steps worked partially - should I proceed to next step? Additional observation: Compass interference warning appears intermittently. Me: Based on your feedback, let's proceed to next steps: For deeper diagnosis, perform a stick calibration and check control response curves. (Menu path: Settings > Sensors > Calibration) Technical reference: See section 4.2 of the DJI Mavic 3 Pro service manual. Diagnostic Recommendation: For deeper analysis, use DJI Assistant 2 with your DJI Mavic 3 Pro User: Per your instructions, Following your suggestion: The steps worked partially - should I proceed to next step?<eot> |
<h>Continue the simulation from context: security_operator (frustrated) Me: firmware_developer Equipment: software Skydio 3D Scan Issue: waypoint mission upload failure Software: v3.2.7 on Windows 11 <eot> |
<b>User: Technical support request: This waypoint mission upload failure issue with my Skydio 3D Scan is unacceptable! Equipment: Skydio 3D Scan Software version: v3.2.7 OS: Windows 11 Error code: COMPASS_INTERFERENCE Reproduction: Issue occurs consistently under normal operating conditions. Me: Thank you for reporting this waypoint mission upload failure issue with your Skydio 3D Scan. I've handled similar cases before. First, let's gather some technical details: Begin by checking for app updates in your device's app store. Please provide: - Mobile device model and OS version. User: Following the troubleshooting steps, Following your suggestion: The error changed to COMPASS_INTERFERENCE Additional observation: App memory usage spikes to 1.8GB before crashing. Me: Based on your feedback, let's proceed to next steps: Next, try uninstalling and reinstalling the app while keeping your login credentials. Technical reference: Reference the Skydio 3D Scan troubleshooting matrix Diagnostic tool: iOS console logs via Xcode. User: After implementing the suggested solution, Following your suggestion: I performed the calibration but the issue persists Additional observation: App memory usage spikes to 1.8GB before crashing. Me: Based on your feedback, let's proceed to next steps: For persistent issues, try installing the app on a different mobile device. Technical reference: See firmware changelog for version v3.2.7 Diagnostic tool: ADB logcat for Android devices. User: After completing the diagnostic procedure, Following your suggestion: The steps worked partially - should I proceed to next step? Me: Based on your feedback, let's proceed to next steps: For persistent issues, try installing the app on a different mobile device. User: Per your instructions, Following your suggestion: I performed the calibration but the issue persists Additional observation: App memory usage spikes to 1.8GB before crashing. Me: Based on your feedback, let's proceed to next steps: For persistent issues, try installing the app on a different mobile device. (This behavior matches known issue ID 105) For your records, this case involved Skydio 3D Scan with waypoint mission upload failure (Software: v3.2.7) [Error: COMPASS_INTERFERENCE]<eot> |
<h>Continue the simulation from context: drone_enthusiast (neutral) Me: flight_controller_expert Equipment: controller DJI RC-N1 Issue: GPS signal loss during flight Software: v2.1.3 on macOS Ventura <eot> |
<b>User: Technical support request: Could you assist me with GPS signal loss during flight issue on DJI RC-N1? Equipment: DJI RC-N1 Software version: v2.1.3 OS: macOS Ventura Error code: GPS_SIGNAL_LOST. Me: I understand you're experiencing GPS signal loss during flight with your DJI RC-N1. Let's troubleshoot this systematically. First, let's gather some technical details: Begin by checking for any magnetic interference sources near your launch area. Please provide: - GPS satellite count and signal strength values. (This behavior matches known issue ID 368) User: Following the troubleshooting steps, Following your suggestion: I performed the calibration but the issue persists. Me: Based on your feedback, let's proceed to next steps: Now, test flight in ATTI mode to determine if the issue is GPS-related. Diagnostic tool: DJI Cloud API Debugger. (Error code: GPS_SIGNAL_LOST) User: Following the troubleshooting steps, Following your suggestion: The steps worked partially - should I proceed to next step? Additional observation: The IMU values show significant drift during pre-flight checks. Me: Based on your feedback, let's proceed to next steps: If issues persist, we'll need to analyze the flight logs using DJI Assistant 2. Technical reference: See section 4.2 of the DJI RC-N1 service manual. User: Per your instructions, Following your suggestion: The steps worked partially - should I proceed to next step? Additional observation: The aircraft yaws unexpectedly during hover. Me: Based on your feedback, let's proceed to next steps: As a final step before replacement, try refreshing the firmware using a computer. (Current version: v2.1.3) Diagnostic tool: DJI Cloud API Debugger. User: Per your instructions, Following your suggestion: The steps worked partially - should I proceed to next step?<eot> |
<h>Continue the simulation from context: cinematographer (neutral) Me: software_specialist Equipment: software UgCS Issue: app crashing during flight Software: v2.8.4 on Windows 10 21H2 <eot> |
<b>User: Technical support request: Could you assist me with app crashing during flight issue on UgCS? Equipment: UgCS Software version: v2.8.4 OS: Windows 10 21H2. Me: The app crashing during flight behavior you're seeing with your UgCS matches known issues we're tracking. First, let's gather some technical details: First step: Restart both your mobile device and the drone controller. Please provide: - Mobile device model and OS version. (Logged in our system as case #20414) User: Per your instructions, Following your suggestion: The steps worked partially - should I proceed to next step? Me: Based on your feedback, let's proceed to next steps: Next, try uninstalling and reinstalling the app while keeping your login credentials. Diagnostic tool: iOS console logs via Xcode. User: Following the troubleshooting steps, Following your suggestion: The problem improved but didn't completely resolve Additional observation: Login token expires after 37 seconds instead of 1 hour. Me: Based on your feedback, let's proceed to next steps: For persistent issues, try installing the app on a different mobile device. User: Per your instructions, Following your suggestion: I performed the calibration but the issue persists Additional observation: Login token expires after 37 seconds instead of 1 hour. Me: Based on your feedback, let's proceed to next steps: If crashing continues, we'll need to collect debug logs from your device. Technical reference: See section 4.2 of the UgCS service manual. For your records, this case involved UgCS with app crashing during flight (Software: v2.8.4) [Error: BATTERY_COMM_ERR]<eot> |
<h>Continue the simulation from context: search_rescue_team (neutral) Me: flight_controller_expert Equipment: controller Skydio Controller Issue: SD card write error Software: v3.2.7 on Android 12 <eot> |
<b>User: Technical support request: I need help with SD card write error on my Skydio Controller Equipment: Skydio Controller Software version: v3.2.7 OS: Android 12. Me: I understand you're experiencing SD card write error with your Skydio Controller. Let's troubleshoot this systematically. First, let's gather some technical details: First step: Reset all camera settings to default in the app's configuration. Please provide: - Camera settings at time of issue. User: After attempting the recommended steps, That didn't resolve the issue: The problem seems worse after trying that solution. Me: Given those results, we should try an alternative approach: Now, check for firmware updates specifically for the camera module. (Current version: v3.2.7). User: After attempting the recommended steps, That didn't resolve the issue: I'm unable to complete that step because the firmware update fails at 32% Additional observation: Live feed latency exceeds 500ms according to OSD data. Me: Given those results, we should try an alternative approach: As a last resort before service, perform a full factory reset of the drone. User: The problem persists despite That didn't resolve the issue: I'm unable to complete that step because the hardware doesn't respond to the reset command. Me: Given those results, we should try an alternative approach: If problems continue, we'll need to perform a gimbal auto-calibration via the app. (Menu path: Settings > Sensors > Calibration) Diagnostic tool: Postman for API testing. Diagnostic Recommendation: CloudWatch Logs for AWS integration For your records, this case involved Skydio Controller with SD card write error (Software: v3.2.7) [Error: ERR_IMU_CALIBRATION]<eot> |
<h>Continue the simulation from context: security_operator (anxious) Me: cloud_support_engineer Equipment: software DroneDeploy Issue: map loading failure Software: v1.9.5 on iOS 16.2 <eot> |
<b>User: Technical support request: Having trouble with map loading failure on my DroneDeploy Equipment: DroneDeploy Software version: v1.9.5 OS: iOS 16.2 Reproduction: Issue occurs consistently under normal operating conditions. Me: I've examined your map loading failure issue with DroneDeploy. Let's check the cloud service components first. First, let's gather some technical details: Begin by checking for app updates in your device's app store. Please provide: - Mobile device model and OS version. (This behavior matches known issue ID 178) User: After implementing the suggested solution, Following your suggestion: I got further in the process but now see a new warning Additional observation: Mission upload fails with checksum error 0x34. Me: Based on your feedback, let's proceed to next steps: Now, test with a different USB cable between controller and mobile device. User: After implementing the suggested solution, Following your suggestion: The error changed to OTA_DISTRIBUTION_ERROR Additional observation: App memory usage spikes to 1.8GB before crashing. Me: Based on your feedback, let's proceed to next steps: If crashing continues, we'll need to collect debug logs from your device. Diagnostic tool: CloudWatch Logs for AWS integration. User: After completing the diagnostic procedure, Following your suggestion: I performed the calibration but the issue persists Additional observation: App memory usage spikes to 1.8GB before crashing. Me: Based on your feedback, let's proceed to next steps: As a last resort, perform a factory reset of your controller and re-pair. Technical reference: See section 4.2 of the DroneDeploy service manual. Diagnostic Recommendation: Postman for API testing User: The problem persists despite That didn't resolve the issue: The same error persists after following those steps Additional observation: Mission upload fails with checksum error 0x36. Me: Given those results, we should try an alternative approach: As a last resort, perform a factory reset of your controller and re-pair. User: After completing the diagnostic procedure, Following your suggestion: The problem improved but didn't completely resolve Additional observation: App memory usage spikes to 1.8GB before crashing.<eot> |
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in Data Studio
Drone Technical Support Dialogue Dataset Dataset Description Simulated technical support conversations for commercial drone platforms, featuring structured troubleshooting dialogues with complete technical metadata.
This is a sample dataset containing simulated technical support conversations between drone operators and support technicians, covering various hardware and software issues across multiple drone platforms (DJI, Autel, Skydio) and cloud services. 🔗 Full dataset available on Gumroad
Special Tokens Context/header information
User input marker
End of turn marker
Supported Tasks Technical support dialogue generation
Error code classification
Multi-step troubleshooting prediction
Diagnostic tool recommendation
Dataset Structure json { "dialogue": "context user message response ", "equipment": "DJI Matrice 350 RTK", "software_version": "v2.1.3", "OS": "Windows 10 21H2", "error_code": "GIMBAL_PITCH_LIMIT", "reproduction_steps": "Occurs during automated missions", "troubleshooting_steps": "1. Verify GPS lock\n2. Calibrate compass", "diagnostic_tools": "DJI Assistant 2", "technical_references": "KB-2678, TB-174" } Dataset Creation Curation Rationale Designed to train AI systems for drone technical support with:
Realistic troubleshooting workflows
Platform-specific error patterns
Complete diagnostic contexts
Source Data Professionally simulated dialogues based on:
DJI/Autel/Skydio documentation
Real support forum patterns
Certified technician input
Considerations Limitations English-only technical dialogues
Focuses on mainstream commercial platforms
Simulated error codes may vary from production systems
Licensing Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International CC BY-NC-SA 4.0
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