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21,614,256 | ADVOCATE | Word programs (including Excel and Access), EPIC and other electronic medical records, Efforts to Outcome (ETO), SAS, R, trauma, crisis intervention, risk assessment, safety planning, supportive counseling, bilingual Spanish | Boston University, Master of Public Health, Epidemiology, Maternal and Child Health, Boston University, Master of Social Work, Clinical Social Work, Occidental College, Bachelor of Arts, Psychology | Bilingual Domestic Violence Advocate, Intern, Corps Member, City Year, Research Assistant | BILINGUAL DOMESTIC VIOLENCE ADVOCATE Skills Word programs (including Excel and Access), EPIC and other
electronic medical records, and the database Efforts to Outcome (ETO). Working knowledge
of SAS and R. Experience Bilingual Domestic Violence Advocate Sep 2015 to Nov 2016 Company Name － City , State Provided advocacy services appropriate to client needs to a caseload of approximately 30 clients, through in person and/or phone contact. Advocacy services included crisis intervention, risk assessment, safety planning, supportive counseling, and assistance in accessing community resources. Covered on-call service one to two times a week, on average. On-call service entailed serving as the first responder for intimate partner violence referrals from the hospital, as well as self-referrals from the community. Documented in Passageway database (ETO) and EPIC as appropriate. Utilized various clinical strategies in work with clients. Provided clients with psycho-educational resources regarding interpersonal violence. As appropriate to their desires, worked with clients to improve thoughts and behaviors utilizing coping skills, including behavioral activation and meditation among others. Developed and led presentation regarding basic concepts around gender identity, in order to increase program knowledge regarding transgender and genderqueer populations. Presentation available at goo.gl/dFT7at. Invited to participate in Brigham and Women's Hospital Schwartz Rounds (Schwartz Rounds is a nationally-recognized program in which a panel of healthcare providers discuss providing compassionate care for a particular case). In this panel, other providers and I discussed the delivery of collaborative, trauma-informed care to a transgender woman of color who was a survivor of multiple forms of violence. Please see http://bit.ly/2n0VylG for an article on this presentation. Intern Sep 2014 to May 2015 Company Name － City , State Assessed the mental health, physical health and supportive services needs of up to ten children and their families per week by conducting biopsychosocial assessments and other clinical strategies. Collaborated with other professionals and agencies to provide trauma-informed care when a family presented with suspected and/or confirmed child abuse. Engaged with families in a strengths-based helping relationship in order to provide active referrals to various local mental health agencies, community programs, and government organizations. Conducted weekly pediatric mental health screenings for children ages 3-21 who sought individual mental health services. Participated in weekly Child and Family Mental Health Meetings and monthly Pediatric Team Meetings to discuss holistic well-being of patients and their families. Developed and led presentation regarding issues related to youth and self-harm, in order to increase department knowledge around such issues. Presentation available at goo.gl/Ea4QNR. Corps Member, City Year. Jul 2013 to Jun 2014 City , State Mentored and tutored 7th grade students at Markham Middle School in South Los Angeles. Referred students to Behavior Counselors, Attendance Counselors, and Gang Intervention Program Counselors when appropriate. Collaborated with such counselors in order to assist students in improving trauma symptoms, behavior, academic performance and other quality of life facets. Engaged in collateral contacts with family members to discuss behavior, mental health and academic performance. Created and executed extra-curricular behavior programming for four students. All students met City Year impact goals by improving at least one point in three or more character traits, as outlined using KIPPs character growth assessment. Proposed and directed a High School Fair. Representatives from eight local magnet, charter and private high schools were present, and informational materials from three other schools were distributed. Around 80 parents and students attended. Research Assistant Jun 2010 to May 2011 Company Name － City , State Acquired and incorporated input from local community members into research. Conducted, transcribed and coded interviews between parents and children (ages seven to twelve) regarding animal behavior and evolution using both an interactive museum display and children's books. Analyzed this data to measure community members' understanding of evolution. This information was later used for the following research paper: Shtulman, A., & Checa, I. 2012). Parent-child conversations about evolution in the context of an interactive museum display. International Electronic Journal of Elementary Education, 5(1), 27-46. Languages Bilingual and biliterate- Native and fluent Spanish speaker who has lived in Spanish
speaking countries. Experience working with many Spanish Education and Training Master of Public Health , Epidemiology, Maternal and Child Health 09/2017 Boston University － City , State Epidemiology, Maternal and Child Health Completion of Maternal and Child Health Leadership Education Program Master of Social Work , Clinical Social Work 06/2016 Boston University － City , State Clinical Social Work Bachelor of Arts , Psychology 05/2013 Occidental College － City , State magna cum laude Psychology Skills academic, basic, color, interpersonal, counseling, crisis intervention, client, clients, database, delivery, dFT7, electronic medical records, forms, gl, government, http, Leadership, materials, Meetings, Mental Health, Access, Excel, Word, programming, speaker, quality, research, risk assessment, safety, SAS, fluent Spanish, Spanish-speaking, Spanish
speaking, phone, trauma | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME1007577833" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_1007577833_1_668602292" style="padding-top:0px;"> <div class="name" itemprop="name"> <span class="field fName" id="1007577833FNAM1"> </span> <span> </span> <span class="field" id="1007577833LNAM1"> BILINGUAL DOMESTIC VIOLENCE ADVOCATE</span> </div> </div> </div> <div class="section" id="SECTION_SUMM1007577850" style="padding-top:0px;"> </div> <div class="section" id="SECTION_HILT1007577848" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_HILT1007577848"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1007577848_1_668602307" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="1007577848SKC11"> Word programs (including Excel and Access), EPIC and other
electronic medical records, and the database Efforts to Outcome (ETO). Working knowledge
of SAS and R.</td> <td class="field twocol_2" id="1007577848SKC21"> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR1007577842" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EXPR1007577842"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1007577842_1_668602295" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="1007577842JTIT1"> Bilingual Domestic Violence Advocate</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="1007577842JSTD1"> Sep 2015</span> <span> to </span> <span class="jobdates" format="%b %Y" id="1007577842EDDT1"> Nov 2016</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1007577842COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="1007577842JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="1007577842JSTA1" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="1007577842JDES1" itemprop="description"> <ul> <li> Provided advocacy services appropriate to client needs to a caseload of approximately 30 clients, through in person and/or phone contact.</li> <li> Advocacy services included crisis intervention, risk assessment, safety planning, supportive counseling, and assistance in accessing community resources.</li> <li> Covered on-call service one to two times a week, on average.</li> <li> On-call service entailed serving as the first responder for intimate partner violence referrals from the hospital, as well as self-referrals from the community.</li> <li> Documented in Passageway database (ETO) and EPIC as appropriate.</li> <li> Utilized various clinical strategies in work with clients.</li> <li> Provided clients with psycho-educational resources regarding interpersonal violence.</li> <li> As appropriate to their desires, worked with clients to improve thoughts and behaviors utilizing coping skills, including behavioral activation and meditation among others.</li> <li> Developed and led presentation regarding basic concepts around gender identity, in order to increase program knowledge regarding transgender and genderqueer populations.</li> <li> Presentation available at goo.gl/dFT7at.</li> <li> Invited to participate in Brigham and Women's Hospital Schwartz Rounds (Schwartz Rounds is a nationally-recognized program in which a panel of healthcare providers discuss providing compassionate care for a particular case).</li> <li> In this panel, other providers and I discussed the delivery of collaborative, trauma-informed care to a transgender woman of color who was a survivor of multiple forms of violence.</li> <li> Please see http://bit.ly/2n0VylG for an article on this presentation.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1007577842_2_668602297" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="1007577842JTIT2"> Intern</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="1007577842JSTD2"> Sep 2014</span> <span> to </span> <span class="jobdates" format="%b %Y" id="1007577842EDDT2"> May 2015</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1007577842COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="1007577842JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="1007577842JSTA2" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="1007577842JDES2" itemprop="description"> <ul> <li> Assessed the mental health, physical health and supportive services needs of up to ten children and their families per week by conducting biopsychosocial assessments and other clinical strategies.</li> <li> Collaborated with other professionals and agencies to provide trauma-informed care when a family presented with suspected and/or confirmed child abuse.</li> <li> Engaged with families in a strengths-based helping relationship in order to provide active referrals to various local mental health agencies, community programs, and government organizations.</li> <li> Conducted weekly pediatric mental health screenings for children ages 3-21 who sought individual mental health services.</li> <li> Participated in weekly Child and Family Mental Health Meetings and monthly Pediatric Team Meetings to discuss holistic well-being of patients and their families.</li> <li> Developed and led presentation regarding issues related to youth and self-harm, in order to increase department knowledge around such issues.</li> <li> Presentation available at goo.gl/Ea4QNR.</li> <li> Corps Member, City Year.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1007577842_3_668602299" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="1007577842JTIT3"> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="1007577842JSTD3"> Jul 2013</span> <span> to </span> <span class="jobdates" format="%b %Y" id="1007577842EDDT3"> Jun 2014</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1007577842COMP3" itemprop="name"> </span> <span class="joblocation jobcity" id="1007577842JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="1007577842JSTA3" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="1007577842JDES3" itemprop="description"> <ul> <li> Mentored and tutored 7th grade students at Markham Middle School in South Los Angeles.</li> <li> Referred students to Behavior Counselors, Attendance Counselors, and Gang Intervention Program Counselors when appropriate.</li> <li> Collaborated with such counselors in order to assist students in improving trauma symptoms, behavior, academic performance and other quality of life facets.</li> <li> Engaged in collateral contacts with family members to discuss behavior, mental health and academic performance.</li> <li> Created and executed extra-curricular behavior programming for four students.</li> <li> All students met City Year impact goals by improving at least one point in three or more character traits, as outlined using KIPPs character growth assessment.</li> <li> Proposed and directed a High School Fair.</li> <li> Representatives from eight local magnet, charter and private high schools were present, and informational materials from three other schools were distributed.</li> <li> Around 80 parents and students attended.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1007577842_4_668602300" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="1007577842JTIT4"> Research Assistant</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="1007577842JSTD4"> Jun 2010</span> <span> to </span> <span class="jobdates" format="%b %Y" id="1007577842EDDT4"> May 2011</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1007577842COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="1007577842JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="1007577842JSTA4" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="1007577842JDES4" itemprop="description"> <ul> <li> Acquired and incorporated input from local community members into research.</li> <li> Conducted, transcribed and coded interviews between parents and children (ages seven to twelve) regarding animal behavior and evolution using both an interactive museum display and children's books.</li> <li> Analyzed this data to measure community members' understanding of evolution.</li> <li> This information was later used for the following research paper: Shtulman, A., & Checa, I.</li> <li> 2012).</li> <li> Parent-child conversations about evolution in the context of an interactive museum display.</li> <li> International Electronic Journal of Elementary Education, 5(1), 27-46.</li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_LANG1007577847" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_LANG1007577847"> Languages</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1007577847_1_668602306" style="padding-top:0px;"> <div class="field singlecolumn" id="1007577847FRFM1"> Bilingual and biliterate- Native and fluent Spanish speaker who has lived in Spanish
speaking countries. Experience working with many Spanish</div> </div> </div> <div class="section" id="SECTION_EDUC1007577845" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EDUC1007577845"> Education and Training</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1007577845_1_668602302" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="1007577845DGRE1" itemprop="name"> Master of Public Health</span> <span> , </span> <span class="programline" id="1007577845STUY1"> Epidemiology, Maternal and Child Health</span> <span class="datesWrapper"> <span class="jobdates" id="1007577845GRYR1"> 09/2017</span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="1007577845SCHO1" itemprop="name"> Boston University</span> <span> － </span> <span class="joblocation jobcity" id="1007577845SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="1007577845SSTA1"> State</span> <span class="joblocation jobstate" id="1007577845SCNT1"> </span> </span> <span class="field" id="1007577845FRFM1"> Epidemiology, Maternal and Child Health Completion of Maternal and Child Health Leadership Education Program</span> </div> </div> <div class="paragraph" id="PARAGRAPH_1007577845_2_668602303" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="1007577845DGRE2" itemprop="name"> Master of Social Work</span> <span> , </span> <span class="programline" id="1007577845STUY2"> Clinical Social Work</span> <span class="datesWrapper"> <span class="jobdates" id="1007577845GRYR2"> 06/2016</span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="1007577845SCHO2" itemprop="name"> Boston University</span> <span> － </span> <span class="joblocation jobcity" id="1007577845SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="1007577845SSTA2"> State</span> <span class="joblocation jobstate" id="1007577845SCNT2"> </span> </span> <span class="field" id="1007577845FRFM2"> Clinical Social Work</span> </div> </div> <div class="paragraph" id="PARAGRAPH_1007577845_3_668602304" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="1007577845DGRE3" itemprop="name"> Bachelor of Arts</span> <span> , </span> <span class="programline" id="1007577845STUY3"> Psychology</span> <span class="datesWrapper"> <span class="jobdates" id="1007577845GRYR3"> 05/2013</span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="1007577845SCHO3" itemprop="name"> Occidental College</span> <span> － </span> <span class="joblocation jobcity" id="1007577845SCIT3"> City</span> <span> , </span> <span class="joblocation jobstate" id="1007577845SSTA3"> State</span> <span class="joblocation jobstate" id="1007577845SCNT3"> </span> </span> <span class="field" id="1007577845FRFM3"> magna cum laude Psychology</span> </div> </div> </div> <div class="section" id="SECTION_SKLL1007577849" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SKLL1007577849"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1007577849_1_668602308" style="padding-top:0px;"> <div class="field singlecolumn" id="1007577849FRFM1"> academic, basic, color, interpersonal, counseling, crisis intervention, client, clients, database, delivery, dFT7, electronic medical records, forms, gl, government, http, Leadership, materials, Meetings, Mental Health, Access, Excel, Word, programming, speaker, quality, research, risk assessment, safety, SAS, fluent Spanish, Spanish-speaking, Spanish
speaking, phone, trauma</div> </div> </div> <div class="section" id="SECTION_AFIL1007577851" style="padding-top:0px;"> </div> </div> |
97,405,769 | ADVOCATE | Superb sales professional, Store planning and design, Strong communication skills, Detail-oriented, Personnel training and development, Time management, Proficient in MS Office | William Penn Vo-tech, General-Business, High School Diploma, Morgan State University, Communications | Customer Service Advocate, Sales Manager, Sales Manager, Data Entry operator, Loan Servicing Representative | CUSTOMER SERVICE ADVOCATE Summary Talented Customer Service manager skilled at balancing customer needs and company demands. Effectively builds
loyalty and long-term relationships with customers while achieving all individual sales goals. A sales manager skilled in
exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer
service. Skills Superb sales professional Store planning and design
Strong communication skills Detail-oriented
Personnel training and development Time management
Proficient in MS Office Accomplishments Awarded annual merit increases during the first 15 years of employment. Consistently exceeded daily sales targets with
an average of 5000+ in sales each day. Managed a successful sales team of 20 members who consistently exceeded
sales goals by 80% each month. Successfully managed $1.4 million in merchandise per day. Fulfilled all supervisory
duties when Store Manager was on vacation. Interviewed applicants and successfully staffed any vacancies throughout
store, focusing primarily on assigned areas. Routinely helped as many as 20 customers each day in a high-volume retail
outlet. Promoted to Call Center lead within 6 months of employment. Experience 03/2015 to 10/2016 Customer Service Advocate Company Name － City , State Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. 10/1995 to 02/2014 Sales Manager Company Name － City , State Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and
resolved complaints.Design and implemented customer satisfaction metrics.Completed weekly schedules according to
payroll policies.Trained all new managers on store procedures and policies.Trained staff to deliver outstanding
customer service.Contributed to merchandising ideas at team sale meetings.Reorganized the sales floor to meet
company demands.Stocked and restocked inventory when shipments were received.Received and processed cash and
credit payments for in-store purchases.Opened and closed the store, including counting cash, opening and closing cash
registers and creating staff assignments.Worked as a team member to provide the highest level of service to
customers.Maintained friendly and professional customer interactions.Verified that all merchandising standards were
maintained on a daily basis.Demonstrated that customers come first by serving them with a sense of urgency.Shared
product knowledge with customers while making personal recommendations.Recommended and helped customers
select merchandise based on their needs. Resolved customer complaints by exchanging merchandise, refunding money
and adjusting bills. Served as liaison between customers, store personnel and various store departments.Informed
customers about sales and promotions in a friendly and engaging manner.Trained new employees on company customer
service policies and service level standards.Managed wide variety of customer service and administrative tasks to
resolve customer issues quickly and efficiently. Hired and trained all sales staff for new store location. Trained in
negotiations and time management. Determined staff promotions and demotions and terminated employees when
necessary. Addressed and corrected sales staff communication issues in a tactful and effective manner. Directed and
supervised employees engaged in sales, inventory taking and reconciling cash receipts. Worked closely with the district
manager to formulate and build the store brand. Helped determine movement/placement of incoming merchandise. Designed displays to make the store experience interactive and engaging. Displayed the appropriate signage for
products and sales promotions. Arranged items in favorable positions and areas of the store for optimal sales. Established and maintained proper high traffic displays, resulting in increased sales. Conducted staff meetings with
sales personnel to introduce new merchandise. Researched current and past business performance using on-line
systems and available reports. Effectively communicated and coordinated execution of the plano-gram with store
management. 11/1990 to 08/1995 Sales Manager Company Name － City , State Managed a $30,000 monthly sales portfolio.Served as liaison between customers, store personnel and various store
departments. Answered customers' questions and addressed problems and complaints in person and via phone. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of
customer satisfaction. Maintained friendly and professional customer interactions. Trained new employees on company
customer service policies and service level standards. Managed sales staff of 6 members. Delivered excellent customer
service by greeting and assisting each customer. Contributed to merchandising ideas at team sale meetings. Directed
and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff
promotions and demotions, and terminated employees when necessary. Designed displays to make the store experience
interactive and engaging. Displayed the appropriate signage for products and sales promotions. Effectively
communicated and coordinated execution of the plano-gram with store management. 07/1986 to 08/1990 Data Entry operator Company Name － City , State Verified and logged in deadlines for responding to daily inquiries.Assisted with payroll preparation and entered data into
cumulative payroll document.Verified that information in the computer system was up-to-date and accurate. Promoted
positive customer and associate relations through courtesy, service and professional appearance. 09/1985 to 10/1986 Loan Servicing Representative Company Name － City , State Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and
appropriate information in response to customer inquiries.Provided accurate and appropriate information in response to
customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Assisted with the development
of the call center's operations, quality and training processes.Led a team of customer service representatives to
increase service center profitability. Education and Training 1983 High School Diploma : General-Business William Penn Vo-tech － City , State , USA General-Business Communications Morgan State University － City , State , USA 1984 - 1985 Skills administrative, call center, cash receipts, cash
registers, closing, Strong communication skills, credit, customer satisfaction, customer
service, excellent customer service, excellent customer
service, customer service, Detail-oriented, fashion, inventory, meetings, merchandising, money, MS Office, negotiations, payroll, personnel, Personnel training, policies, processes, quality, reconciling, sales, sound, store management, store
management, phone, Time management | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME964926263" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_964926263_1_637125221" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field fName" id="964926263FNAM1"> </span> <span> </span> <span class="field" id="964926263LNAM1"> CUSTOMER SERVICE ADVOCATE</span> </div> </div> </div> <div class="section" id="SECTION_SUMM964926268" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM964926268"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_964926268_1_637125230" style="padding-top:0px;"> <div class="field singlecolumn noPind" id="964926268FRFM1"> Talented Customer Service manager skilled at balancing customer needs and company demands. Effectively builds
loyalty and long-term relationships with customers while achieving all individual sales goals. A sales manager skilled in
exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer
service.</div> </div> </div> <div class="section" id="SECTION_HILT964926269" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT964926269"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_964926269_1_637125231" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="964926269SKC11"> Superb sales professional Store planning and design
Strong communication skills Detail-oriented
Personnel training and development Time management
Proficient in MS Office</td> <td class="field twocol_2" id="964926269SKC21"> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_ACCM964926266" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_ACCM964926266"> Accomplishments</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_964926266_1_637125227" style="padding-top:0px;"> <div class="field singlecolumn" id="964926266FRFM1"> <ul> <li> Awarded annual merit increases during the first 15 years of employment.</li> <li> Consistently exceeded daily sales targets with
an average of 5000+ in sales each day.</li> <li> Managed a successful sales team of 20 members who consistently exceeded
sales goals by 80% each month.</li> <li> Successfully managed $1.4 million in merchandise per day.</li> <li> Fulfilled all supervisory
duties when Store Manager was on vacation.</li> <li> Interviewed applicants and successfully staffed any vacancies throughout
store, focusing primarily on assigned areas.</li> <li> Routinely helped as many as 20 customers each day in a high-volume retail
outlet.</li> <li> Promoted to Call Center lead within 6 months of employment.</li> </ul> </div> </div> </div> <div class="section" id="SECTION_EXPR964926265" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR964926265"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_964926265_1_637128825" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="964926265JSTD1"> 03/2015</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="964926265EDDT1"> 10/2016</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="964926265JTIT1"> Customer Service Advocate</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="964926265COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="964926265JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="964926265JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="964926265JDES1" itemprop="description"> <span> Addressed customer service inquiries in a timely and accurate fashion. <span> Maintained up-to-date records at all times. <span> Provided accurate and appropriate information in response to customer inquiries. <span> Demonstrated mastery of customer service call script within specified timeframes. </span> </span> </span> </span> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_964926265_2_637125223" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="964926265JSTD2"> 10/1995</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="964926265EDDT2"> 02/2014</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="964926265JTIT2"> Sales Manager</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="964926265COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="964926265JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="964926265JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="964926265JDES2" itemprop="description"> <ul> <li> Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and
resolved complaints.Design and implemented customer satisfaction metrics.Completed weekly schedules according to
payroll policies.Trained all new managers on store procedures and policies.Trained staff to deliver outstanding
customer service.Contributed to merchandising ideas at team sale meetings.Reorganized the sales floor to meet
company demands.Stocked and restocked inventory when shipments were received.Received and processed cash and
credit payments for in-store purchases.Opened and closed the store, including counting cash, opening and closing cash
registers and creating staff assignments.Worked as a team member to provide the highest level of service to
customers.Maintained friendly and professional customer interactions.Verified that all merchandising standards were
maintained on a daily basis.Demonstrated that customers come first by serving them with a sense of urgency.Shared
product knowledge with customers while making personal recommendations.Recommended and helped customers
select merchandise based on their needs.</li> <li> Resolved customer complaints by exchanging merchandise, refunding money
and adjusting bills.</li> <li> Served as liaison between customers, store personnel and various store departments.Informed
customers about sales and promotions in a friendly and engaging manner.Trained new employees on company customer
service policies and service level standards.Managed wide variety of customer service and administrative tasks to
resolve customer issues quickly and efficiently.</li> <li> Hired and trained all sales staff for new store location.</li> <li> Trained in
negotiations and time management.</li> <li> Determined staff promotions and demotions and terminated employees when
necessary.</li> <li> Addressed and corrected sales staff communication issues in a tactful and effective manner.</li> <li> Directed and
supervised employees engaged in sales, inventory taking and reconciling cash receipts.</li> <li> Worked closely with the district
manager to formulate and build the store brand.</li> <li> Helped determine movement/placement of incoming merchandise.</li> <li> Designed displays to make the store experience interactive and engaging.</li> <li> Displayed the appropriate signage for
products and sales promotions.</li> <li> Arranged items in favorable positions and areas of the store for optimal sales.</li> <li> Established and maintained proper high traffic displays, resulting in increased sales.</li> <li> Conducted staff meetings with
sales personnel to introduce new merchandise.</li> <li> Researched current and past business performance using on-line
systems and available reports.</li> <li> Effectively communicated and coordinated execution of the plano-gram with store
management.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_964926265_3_637125224" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="964926265JSTD3"> 11/1990</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="964926265EDDT3"> 08/1995</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="964926265JTIT3"> Sales Manager</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="964926265COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="964926265JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="964926265JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="964926265JDES3" itemprop="description"> <ul> <li> Managed a $30,000 monthly sales portfolio.Served as liaison between customers, store personnel and various store
departments.</li> <li> Answered customers' questions and addressed problems and complaints in person and via phone.</li> <li> Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of
customer satisfaction.</li> <li> Maintained friendly and professional customer interactions.</li> <li> Trained new employees on company
customer service policies and service level standards.</li> <li> Managed sales staff of 6 members.</li> <li> Delivered excellent customer
service by greeting and assisting each customer.</li> <li> Contributed to merchandising ideas at team sale meetings.</li> <li> Directed
and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.</li> <li> Determined staff
promotions and demotions, and terminated employees when necessary.</li> <li> Designed displays to make the store experience
interactive and engaging.</li> <li> Displayed the appropriate signage for products and sales promotions.</li> <li> Effectively
communicated and coordinated execution of the plano-gram with store management.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_964926265_4_637125225" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="964926265JSTD4"> 07/1986</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="964926265EDDT4"> 08/1990</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="964926265JTIT4"> Data Entry operator</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="964926265COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="964926265JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="964926265JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="964926265JDES4" itemprop="description"> <ul> <li> Verified and logged in deadlines for responding to daily inquiries.Assisted with payroll preparation and entered data into
cumulative payroll document.Verified that information in the computer system was up-to-date and accurate.</li> <li> Promoted
positive customer and associate relations through courtesy, service and professional appearance.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_964926265_5_637125226" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="964926265JSTD5"> 09/1985</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="964926265EDDT5"> 10/1986</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="964926265JTIT5"> Loan Servicing Representative</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="964926265COMP5" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="964926265JCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="964926265JSTA5" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="964926265JDES5" itemprop="description"> <ul> <li> Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and
appropriate information in response to customer inquiries.Provided accurate and appropriate information in response to
customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Assisted with the development
of the call center's operations, quality and training processes.Led a team of customer service representatives to
increase service center profitability.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC964926267" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC964926267"> Education and Training</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_964926267_1_637125228" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="964926267GRYR1"> 1983</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="964926267DGRE1" itemprop="name"> High School Diploma</span> <span> : </span> <span class="programline" id="964926267STUY1"> General-Business </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="964926267SCHO1" itemprop="name"> William Penn Vo-tech </span> <span class="statesWrapper"> － </span> <span class="joblocation jobcity" id="964926267SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="964926267SSTA1"> State</span> <span> , </span> <span class="joblocation jobstate" id="964926267SCNT1"> USA</span> </span> <span class="paddedline"> <span class="field" id="964926267FRFM1"> General-Business </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_964926267_2_637125229" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="964926267GRYR2"> </span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="964926267DGRE2" itemprop="name"> </span> <span class="programline" id="964926267STUY2"> Communications</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="964926267SCHO2" itemprop="name"> Morgan State University</span> <span class="statesWrapper"> － </span> <span class="joblocation jobcity" id="964926267SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="964926267SSTA2"> State</span> <span> , </span> <span class="joblocation jobstate" id="964926267SCNT2"> USA</span> </span> <span class="paddedline"> <span class="field" id="964926267FRFM2"> 1984 - 1985</span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL964926270" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL964926270"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_964926270_1_637125232" style="padding-top:0px;"> <div class="field singlecolumn" id="964926270FRFM1"> administrative, call center, cash receipts, cash
registers, closing, Strong communication skills, credit, customer satisfaction, customer
service, excellent customer service, excellent customer
service, customer service, Detail-oriented, fashion, inventory, meetings, merchandising, money, MS Office, negotiations, payroll, personnel, Personnel training, policies, processes, quality, reconciling, sales, sound, store management, store
management, phone, Time management</div> </div> </div> </div> |
95,970,987 | ADVOCATE | Domestic Violence, Sexual Abuse, Rape, Prostitution, Mental Health, Substance Abuse, Depression, Anxiety, Bipolar, Schizophrenia, Homelessness, Community Resources, Medication Dispensing, Autism, Runaway Teenagers, ADHD, ADD, Family Intervention, Psychology, Human Behavior and Personality Disorder, Office Administration, Legal Documentation, Online Banking, Fundraising, Crisis Intervention, Bilingual (English/Spanish), Advocacy, Counseling | Boricua College, Human Services Psychology and Sociology, Bachelor of Science, City College Columbia University, Clinical Counseling and Psychology Human Personalities and Behaviors, Master of Science | Clinical Service Advocate, Women's Empowerment Counselor/Advocate, Office Manager, Bilingual Clinical Services Coordinator | CLINICAL SERVICE ADVOCATE Professional Summary To be part of an organization which assist and offers services to individuals in need as well as allow me to utilize my past experience and education, and offer new challenges as well as growth within the agency. Skill Highlights Areas of Specialty Domestic Violence, Sexual Abuse, Rape, Prostitution *Mental Health, Substance Abuse, Depression, Anxiety, Bipolar, Schizophrenia *Homelessness, Community Inclusion, Shelter System, HRA, SSI, NYCHA, Section 8, Community Resources *Mental Retardation, Down Syndrome, Medication Dispensing, Residential services, Autism *Runaway Teenagers, ADHD, ADD, Truancy, Family Intervention Experience To seek and obtain employment in an organization wich will allow m utilize my past experince, skills, as well as aqcired sills, and ofer new challeges as well as well as offer growth within th organization Education and Training Bachelor of Science , Human Services Psychology and Sociology 2007 Boricua College － City , State , NY GPA: Dean's List Honor Roll Student 2006-2007 and 2008
Secretary of the Student Body and Vice President of the Research studies (Latinas take a Stand against Violence Human Services Psychology and Sociology Dean's List Honor Roll Student 2006-2007 and 2008
Secretary of the Student Body and Vice President of the Research studies (Latina take a Stand against Violence) ad President of Women against Human Trafficking Bachelor's June 2008 Master's Degree , Clinical Counseling and Psychology Human Personalities and Behaviors Clinical Counseling and Psychology Human Personalities and Behaviors Master of Science , Da Masters Degree i Psychology an Clinical Social Work May 2012 City College Columbia University － City , State nyAffiliation Awarded three scholarships for academic achievements, maintaining a 3.8 GPA for three consecutive semesters and volunteering work in the communities as well as being recognized for a strong advocate for women in need. Neon Natal as well and or also Premature Babies born with different types of addictions, which required hands on and constant supervision. I was offered a position on Sept. 2014, but I was unable to accept because my passion was so great I could not see myself doing this kind of love labor for money or support. I also volunteered from 2006 through 2010 at Catholic Guardian with Clinical Manager Enid Cruz LCSW, as a Case Planner, Home finder, ISP development, and did many home visits. My duties were more than a volunteer for me. ST Barnabas, I have volunteered for seven years 2008-Present in the Psych ER, Maternity ward, and anywhere needed. I have developed a team of interns from both universities I attended Columbia and Fordham /Boricua College in one team consisting of 25 where we work with Mark Cruz Senator and directly under the need and supervision of personal mentors Ruben Diaz Sr and Jr. Now Jr. is the Bronx Borough President while, Diaz Sr. is the Hunts point senator service the south Bronx area of the Bronx giving out resources, information to drop in centers, centers they can stop by should they need the services. Over 30 affiliates agencies who work well with homeless, DV, Substance Abuse, Homeless, HIV, Transgender, Anti Violence, A Date Rape, Coming out Support and ways to seek help if desire to get clean. Even new resources of an agency that preps with mocking interviewed, resume prep, clothing for the interview and the MetroCard if needed. And City advocates names numbers district assistance and what they are expected to do for the constituents. Help with HRA/TANF/ FOOD STAMPS, SSDI, SSI, and any form, or type of help despite their age color sexual orientation believe or anything we help all. The second team consists of 15-20 interns who work in the East Harlem under the direct supervision and per need of City Council President Melissa Mark Vivirito. I have also worked with now Mayor when he was the city's Advocate Mr. Bill Di Blasio as well as Jo Serrano who worked with myself and a bunch of student feeding and transporting street homeless adults out of the frigid weather and into shelters for the night or more time if wished needed and as per case to case Experience Clinical Service Advocate Jul 2015 to Jun 2016 Company Name Provided quality services t elderly populations who lives and or resided within their respective homes, but were in need of various services or resources available for hem within the community. Escorted clients as needed to medical appointments, psychiatrist, housing and any appointments needed to advocate and or inform both parties of any significant events that were taking place or changed during the time from the last visits. Completed housing application, as well as entitlements application letters or document submission. Discussed any significant events with family, doctors, service providers, social care coordinators, and all involved in client's treatment plan. Women's EmpowermentCounselor/ Advocate Jan 2011 to May 2015 City , State Provide crisis intervention services to women and their children, coming into shelter after leaving their abusive homes. Facilitated groups for women survivors of domestic violence, sexual abuse and incest. Provided comprehensive services to women and their families in need of outside resources, agencies, referrals, called and scheduled appointments and if needed escorted the clients to these appointments to ensure that language barrier would not be a reason in order to obtain or receive services Explored and informed clients who were non English speakers and unaware or little informed of the legal system in the states their rights. Assisted clients navigate the HRA, Legal, BOE, shelter, Section 8, NYCHA, affordable housing, HASA, ACS system according to each clients and families' needs and situation. Advocated for clients, also providing clients tools, skills, and insight knowledge on their future independence as women whether it was Latinas, women of color, Caucasian or Asian, always reminding them that their worth was important and that they can achieve their highest level of potential. Office Manager Aug 2008 to Dec 2011 Company Name － City , State Handled all incoming/outgoing calls from office to different court parts, DA's offices, judge's chambers, and clients being represented either by the lawyer or the bail bond agent. Assisted clients in completing any or all documentation/forms for their cases, files, as needed in order to provide a more accurate or better quality of service during the visit. Followed up on any pending cases, as well as composed legal documentations for both lawyer and bail bond agent, at times translating these documents from English to Spanish and vice versa Served as an interpreter for non-English speaking clients who were in need of legal consultation or came by the office to follow on their pending case. Composed disposition letters, adjournments', minutes/notes, legal summaries, court hearings, request appearances, subpoenas, witness presence or any legal documents requested by attorneys or agents. Handled all office banking, rental fees, and office space charges, cash payments from clients, lawyers, and tenants ETC. Performed online banking using bank application and made all deposits and withdrawals as per request of lawyer. Responsible for making all payments for the office bills. Bilingual Clinical Services Coordinator Nov 2005 to Jul 2009 Company Name － City , State Coordinated and provided community-based services, utilizing any and all resources available within the community to assist our clients living with a substance abuse addiction, mental illness, homelessness, and criminal history. Ensured service plans suited each client's specific need according to their mental illness, substance abuse history, as well as addressed any other stressors in order to facilitate clients' reintegration in the community and assisting and allowing them to become productive members in our society. Facilitated, encouraged, and prompted clients to be part of the N/A, A/A, G/A, S/A meetings promoting a healthy drug free lifestyle and enhance their quality of life, always reminding them of the importance of focusing on their goals and working a program that best suited their recovery. Counseled clients individually, family setting, and in groups as needed and requested by clients. Providing a 24 hour crisis intervention, using cellular provided by the agency. Worked well within a team setting or individually for an ACT team (Assertive Community Treatment) where 80% of the services were provided within the community. Under the rules and regulation of OASAS, OMH, DOH, Dept. of Health, SAMHSA, HRA, NYCHA, Section 8 as well as resources, government offices, and referring one stop organizations or agencies that provided assistance for clients Advocated at state and local events reminding the politicians, congress, senators, and assembly of the importance of public, state, city and private funding to continue providing services in district. Implemented goals that were realistic and tailored by the clients. Daily documentation of any progress, updates, changes of services, or significant events were documents for a caseload of 16-24 clients. Documentation was completed and submitted within a timely manner. Skills psychology Human Behavior and Personality Disorder academic, Various agencies worked and volunteered and interned fr Mayor Bill Di Blasio Cit Advocate Leticia James Bronx Congress Jose Senarator, Epillat (upper Manhattan) CASES Reintegration from Jail system back into the communities(Reintegration) , worked with Autism, Down Syndrome, Mentally ill, Mentaly retarded, group homes a risk youth, Human Trafficker,while doing office administration for both Legal team of Criminal Lawyers as well as well as Non for Profit Administration I did Online banking, Fund raising, consultation,knowledge experience and worked along side side congress workers such as Ruben Diaz Sr, in the South Bronx area. Where many low income super low income many in he shelter system unemployed many residing in shelter system due to poverty ad lack of income or jobs available or lack of education opportunities resources or chances to excel. Also, worked along side and closely to the Mr Ruben Diaz Jr Bronx Borough President. Where I with became eager to follow and make change with in he Bronx where I personally as raised in the Bronx and fell prod to say I am a Bromxite wwit ard work abo and ooprtniies attendeded and radated frm Columbia University and Bronxite congress created and became the Bronx WORKFORCE 1, I was pivotal part of all the new and availablle proarmas aha where programs for education training jobs Scholarships college prep and class part of the WORKFOCE 1 Program. For the and at the Dept of labor a new program which opened doors for all Bronxites chances opportunities and a new style of life, to learn live and enjoy a new form of a style of live, gainfully employed ending homeless. Most people or potential candidates with no experience to now becoming prepared gaining new set of specific skills and prepared for today's competitive market in NYC. In my opinion it rescued many Bronxite which went from no set of skills to now having the ability to get education training jobs and opportunities to better themselves,or educate in areas of their choice many Council,Congress and people with power took interest n helping ut th Bronx in the map, where we belonged and help the Bcx Boroughs quickly became involvement part took in the Bronx's crisis intervention, something I know all to well from my personal work educational and professional life. worked outreach ACT Team, Institutionalized hospital and accessed he transition from hospital to client discharge back t he community. Assist with Entitlements Benefits SSI/SSD, Food stamps, Housing, Medicaid, NYCHA, Shelter Plus Care ect assist ad promote clients' independence and , DOH, DV, Documentation, English, forms, government, Guardian, ISP, Legal, legal documents, letters, notes, Mark, meetings, Mental Health, mental illness, money, office, progress, psychiatrist, speaking, quality, Spanish, SSI, supervision, translating, treatment plan, type ad services needed according to specific individual need and assessment individual and according to individual need and basis | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME818867984" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_818867984_1_532614394" style="padding-top:0px;"> <div class="name" itemprop="name"> <span class="field fName" id="818867984FNAM1"> </span> <span> </span> <span class="field" id="818867984LNAM1"> CLINICAL SERVICE ADVOCATE</span> </div> </div> </div> <div class="section" id="SECTION_SUMM818867995" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SUMM818867995"> Professional Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_818867995_1_532614404" style="padding-top:0px;"> <div class="field singlecolumn" id="818867995FRFM1"> To be part of an organization which assist and offers services to individuals in need as well as allow me to utilize my past experience and education, and offer new challenges as well as growth within the agency.</div> </div> </div> <div class="section" id="SECTION_HILT818867996" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_HILT818867996"> Skill Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_818867996_1_532614405" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="818867996SKC11"> Areas of Specialty Domestic Violence, Sexual Abuse, Rape, Prostitution *Mental Health, Substance Abuse, Depression, Anxiety, Bipolar, Schizophrenia *Homelessness, Community Inclusion, Shelter System, HRA, SSI, NYCHA, Section 8, Community Resources *Mental Retardation, Down Syndrome, Medication Dispensing, Residential services, Autism *Runaway Teenagers, ADHD, ADD, Truancy, Family Intervention</td> <td class="field twocol_2" id="818867996SKC21"> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXFU818868130" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EXFU818868130"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_818868130_1_532632383" style="padding-top:0px;"> <div class="field singlecolumn" id="818868130FRFM1"> To seek and obtain employment in an organization wich will allow m utilize my past experince, skills, as well as aqcired sills, and ofer new challeges as well as well as offer growth within th organization</div> </div> </div> <div class="section" id="SECTION_EDUC818867994" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EDUC818867994"> Education and Training</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_818867994_1_532614400" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="818867994DGRE1" itemprop="name"> Bachelor of Science</span> <span> , </span> <span class="programline" id="818867994STUY1"> Human Services Psychology and Sociology</span> <span class="datesWrapper"> <span class="jobdates" id="818867994GRYR1"> 2007</span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="818867994SCHO1" itemprop="name"> Boricua College</span> <span> － </span> <span class="joblocation jobcity" id="818867994SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="818867994SSTA1"> State</span> <span> , </span> <span class="joblocation jobstate" id="818867994SCNT1"> NY</span> </span> <span class="paddedline"> <span> GPA: </span> <span class="field" id="818867994GRPA1"> Dean's List Honor Roll Student 2006-2007 and 2008
Secretary of the Student Body and Vice President of the Research studies (Latinas take a Stand against Violence</span> </span> <span class="field" id="818867994FRFM1"> Human Services Psychology and Sociology Dean's List Honor Roll Student 2006-2007 and 2008
Secretary of the Student Body and Vice President of the Research studies (Latina take a Stand against Violence) ad President of Women against Human Trafficking</span> </div> </div> <div class="paragraph" id="PARAGRAPH_818867994_2_532614401" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="818867994DGRE2" itemprop="name"> Bachelor's</span> <span class="programline" id="818867994STUY2"> </span> <span class="datesWrapper"> <span class="jobdates" id="818867994GRYR2"> June 2008</span> </span> </span> <span class="field" id="818867994FRFM2"> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_818867994_3_532614402" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="818867994DGRE3" itemprop="name"> Master's Degree</span> <span> , </span> <span class="programline" id="818867994STUY3"> Clinical Counseling and Psychology Human Personalities and Behaviors</span> </span> <span class="field" id="818867994FRFM3"> Clinical Counseling and Psychology Human Personalities and Behaviors</span> </div> </div> <div class="paragraph" id="PARAGRAPH_818867994_4_532614403" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="818867994DGRE4" itemprop="name"> Master of Science</span> <span> , </span> <span class="programline" id="818867994STUY4"> Da Masters Degree i Psychology an Clinical Social Work</span> <span class="datesWrapper"> <span class="jobdates" id="818867994GRYR4"> May 2012</span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="818867994SCHO4" itemprop="name"> City College Columbia University</span> <span> － </span> <span class="joblocation jobcity" id="818867994SCIT4"> City</span> <span> , </span> <span class="joblocation jobstate" id="818867994SSTA4"> State</span> <span class="joblocation jobstate" id="818867994SCNT4"> </span> </span> <span class="field" id="818867994FRFM4"> nyAffiliation Awarded three scholarships for academic achievements, maintaining a 3.8 GPA for three consecutive semesters and volunteering work in the communities as well as being recognized for a strong advocate for women in need. Neon Natal as well and or also Premature Babies born with different types of addictions, which required hands on and constant supervision. I was offered a position on Sept. 2014, but I was unable to accept because my passion was so great I could not see myself doing this kind of love labor for money or support. I also volunteered from 2006 through 2010 at Catholic Guardian with Clinical Manager Enid Cruz LCSW, as a Case Planner, Home finder, ISP development, and did many home visits. My duties were more than a volunteer for me. ST Barnabas, I have volunteered for seven years 2008-Present in the Psych ER, Maternity ward, and anywhere needed. I have developed a team of interns from both universities I attended Columbia and Fordham /Boricua College in one team consisting of 25 where we work with Mark Cruz Senator and directly under the need and supervision of personal mentors Ruben Diaz Sr and Jr. Now Jr. is the Bronx Borough President while, Diaz Sr. is the Hunts point senator service the south Bronx area of the Bronx giving out resources, information to drop in centers, centers they can stop by should they need the services. Over 30 affiliates agencies who work well with homeless, DV, Substance Abuse, Homeless, HIV, Transgender, Anti Violence, A Date Rape, Coming out Support and ways to seek help if desire to get clean. Even new resources of an agency that preps with mocking interviewed, resume prep, clothing for the interview and the MetroCard if needed. And City advocates names numbers district assistance and what they are expected to do for the constituents. Help with HRA/TANF/ FOOD STAMPS, SSDI, SSI, and any form, or type of help despite their age color sexual orientation believe or anything we help all. The second team consists of 15-20 interns who work in the East Harlem under the direct supervision and per need of City Council President Melissa Mark Vivirito. I have also worked with now Mayor when he was the city's Advocate Mr. Bill Di Blasio as well as Jo Serrano who worked with myself and a bunch of student feeding and transporting street homeless adults out of the frigid weather and into shelters for the night or more time if wished needed and as per case to case</span> </div> </div> </div> <div class="section" id="SECTION_EXPR818867993" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EXPR818867993"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_818867993_1_532614396" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="818867993JTIT1"> Clinical Service Advocate</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="818867993JSTD1"> Jul 2015</span> <span> to </span> <span class="jobdates" format="%b %Y" id="818867993EDDT1"> Jun 2016</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="818867993COMP1" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="818867993JCIT1" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="818867993JSTA1" itemprop="addressRegion"> </span> </span> <span class="jobline" id="818867993JDES1" itemprop="description"> <ul> <li> Provided quality services t elderly populations who lives and or resided within their respective homes, but were in need of various services or resources available for hem within the community.</li> <li> Escorted clients as needed to medical appointments, psychiatrist, housing and any appointments needed to advocate and or inform both parties of any significant events that were taking place or changed during the time from the last visits.</li> <li> Completed housing application, as well as entitlements application letters or document submission.</li> <li> Discussed any significant events with family, doctors, service providers, social care coordinators, and all involved in client's treatment plan.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_818867993_2_532614397" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="818867993JTIT2"> Women's EmpowermentCounselor/ Advocate</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="818867993JSTD2"> Jan 2011</span> <span> to </span> <span class="jobdates" format="%b %Y" id="818867993EDDT2"> May 2015</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="818867993COMP2" itemprop="name"> </span> <span class="joblocation jobcity" id="818867993JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="818867993JSTA2" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="818867993JDES2" itemprop="description"> <ul> <li> Provide crisis intervention services to women and their children, coming into shelter after leaving their abusive homes.</li> <li> Facilitated groups for women survivors of domestic violence, sexual abuse and incest.</li> <li> Provided comprehensive services to women and their families in need of outside resources, agencies, referrals, called and scheduled appointments and if needed escorted the clients to these appointments to ensure that language barrier would not be a reason in order to obtain or receive services Explored and informed clients who were non English speakers and unaware or little informed of the legal system in the states their rights.</li> <li> Assisted clients navigate the HRA, Legal, BOE, shelter, Section 8, NYCHA, affordable housing, HASA, ACS system according to each clients and families' needs and situation.</li> <li> Advocated for clients, also providing clients tools, skills, and insight knowledge on their future independence as women whether it was Latinas, women of color, Caucasian or Asian, always reminding them that their worth was important and that they can achieve their highest level of potential.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_818867993_3_532614398" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="818867993JTIT3"> Office Manager</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="818867993JSTD3"> Aug 2008</span> <span> to </span> <span class="jobdates" format="%b %Y" id="818867993EDDT3"> Dec 2011</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="818867993COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="818867993JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="818867993JSTA3" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="818867993JDES3" itemprop="description"> <ul> <li> Handled all incoming/outgoing calls from office to different court parts, DA's offices, judge's chambers, and clients being represented either by the lawyer or the bail bond agent.</li> <li> Assisted clients in completing any or all documentation/forms for their cases, files, as needed in order to provide a more accurate or better quality of service during the visit.</li> <li> Followed up on any pending cases, as well as composed legal documentations for both lawyer and bail bond agent, at times translating these documents from English to Spanish and vice versa Served as an interpreter for non-English speaking clients who were in need of legal consultation or came by the office to follow on their pending case.</li> <li> Composed disposition letters, adjournments', minutes/notes, legal summaries, court hearings, request appearances, subpoenas, witness presence or any legal documents requested by attorneys or agents.</li> <li> Handled all office banking, rental fees, and office space charges, cash payments from clients, lawyers, and tenants ETC.</li> <li> Performed online banking using bank application and made all deposits and withdrawals as per request of lawyer.</li> <li> Responsible for making all payments for the office bills.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_818867993_4_532614399" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="818867993JTIT4"> Bilingual Clinical Services Coordinator</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="818867993JSTD4"> Nov 2005</span> <span> to </span> <span class="jobdates" format="%b %Y" id="818867993EDDT4"> Jul 2009</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="818867993COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="818867993JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="818867993JSTA4" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="818867993JDES4" itemprop="description"> <ul> <li> Coordinated and provided community-based services, utilizing any and all resources available within the community to assist our clients living with a substance abuse addiction, mental illness, homelessness, and criminal history.</li> <li> Ensured service plans suited each client's specific need according to their mental illness, substance abuse history, as well as addressed any other stressors in order to facilitate clients' reintegration in the community and assisting and allowing them to become productive members in our society.</li> <li> Facilitated, encouraged, and prompted clients to be part of the N/A, A/A, G/A, S/A meetings promoting a healthy drug free lifestyle and enhance their quality of life, always reminding them of the importance of focusing on their goals and working a program that best suited their recovery.</li> <li> Counseled clients individually, family setting, and in groups as needed and requested by clients.</li> <li> Providing a 24 hour crisis intervention, using cellular provided by the agency.</li> <li> Worked well within a team setting or individually for an ACT team (Assertive Community Treatment) where 80% of the services were provided within the community.</li> <li> Under the rules and regulation of OASAS, OMH, DOH, Dept.</li> <li> of Health, SAMHSA, HRA, NYCHA, Section 8 as well as resources, government offices, and referring one stop organizations or agencies that provided assistance for clients Advocated at state and local events reminding the politicians, congress, senators, and assembly of the importance of public, state, city and private funding to continue providing services in district.</li> <li> Implemented goals that were realistic and tailored by the clients.</li> <li> Daily documentation of any progress, updates, changes of services, or significant events were documents for a caseload of 16-24 clients.</li> <li> Documentation was completed and submitted within a timely manner.</li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL818867997" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SKLL818867997"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_818867997_1_532614406" style="padding-top:0px;"> <div class="field singlecolumn" id="818867997FRFM1"> psychology Human Behavior and Personality Disorder academic, Various agencies worked and volunteered and interned fr Mayor Bill Di Blasio Cit Advocate Leticia James Bronx Congress Jose Senarator, Epillat (upper Manhattan) CASES Reintegration from Jail system back into the communities(Reintegration) , worked with Autism, Down Syndrome, Mentally ill, Mentaly retarded, group homes a risk youth, Human Trafficker,while doing office administration for both Legal team of Criminal Lawyers as well as well as Non for Profit Administration I did Online banking, Fund raising, consultation,knowledge experience and worked along side side congress workers such as Ruben Diaz Sr, in the South Bronx area. Where many low income super low income many in he shelter system unemployed many residing in shelter system due to poverty ad lack of income or jobs available or lack of education opportunities resources or chances to excel. Also, worked along side and closely to the Mr Ruben Diaz Jr Bronx Borough President. Where I with became eager to follow and make change with in he Bronx where I personally as raised in the Bronx and fell prod to say I am a Bromxite wwit ard work abo and ooprtniies attendeded and radated frm Columbia University and Bronxite congress created and became the Bronx WORKFORCE 1, I was pivotal part of all the new and availablle proarmas aha where programs for education training jobs Scholarships college prep and class part of the WORKFOCE 1 Program. For the and at the Dept of labor a new program which opened doors for all Bronxites chances opportunities and a new style of life, to learn live and enjoy a new form of a style of live, gainfully employed ending homeless. Most people or potential candidates with no experience to now becoming prepared gaining new set of specific skills and prepared for today's competitive market in NYC. In my opinion it rescued many Bronxite which went from no set of skills to now having the ability to get education training jobs and opportunities to better themselves,or educate in areas of their choice many Council,Congress and people with power took interest n helping ut th Bronx in the map, where we belonged and help the Bcx Boroughs quickly became involvement part took in the Bronx's crisis intervention, something I know all to well from my personal work educational and professional life. worked outreach ACT Team, Institutionalized hospital and accessed he transition from hospital to client discharge back t he community. Assist with Entitlements Benefits SSI/SSD, Food stamps, Housing, Medicaid, NYCHA, Shelter Plus Care ect assist ad promote clients' independence and , DOH, DV, Documentation, English, forms, government, Guardian, ISP, Legal, legal documents, letters, notes, Mark, meetings, Mental Health, mental illness, money, office, progress, psychiatrist, speaking, quality, Spanish, SSI, supervision, translating, treatment plan, type ad services needed according to specific individual need and assessment individual and according to individual need and basis</div> </div> </div> </div> |
17,021,141 | ADVOCATE | Accounting, Cashiering, Coaching, Computer training, Customer service, Front-office, General office, Hiring, HR, Insurance, Inventory, Team building, Leadership, Marketing, Mentor, Access, Excel, PowerPoint, Word, Microsoft Word, Presentations, Processes, Project leadership, Repairs, Selling, Scheduling, Strategy | University of Phoenix - Master of Business Administration in Business, University of Phoenix - Bachelor of Science in Human Service Management, University of Phoenix - Associate of Arts in Health Administration | PH Inpatient/Financial Advocate Supervisor, PH Patient Service Representative Supervisor, RMC Supervisor, RMC ER Supervisor, Registrar III, Registrar, Repair Technician, Service Department Manager | PH INPATIENT/FINANCIAL ADVOCATE SUPERVISOR Education and Training University of Phoenix 2013 Master of Business Administration : Buisniess City , State , US GPA: GPA: 3.87/4.00 GPA: 3.87/4.00 University of Phoenix 2011 Bachelor of Science : Human Service Management City , State , US GPA: 3.96/4.00 University of Phoenix 2009 Associate of Arts : Health Administration City , State , US GPA: GPA: 3.97/4.0 GPA: 3.97/4.0 Professional Experience Company Name September 2015 PH Inpatient/Financial Advocate Supervisor City , State Transition to PH Inpatient/Financial Advocate Supervisor Meet weekly to report on High Dollar Inpatient accounts, and Financial Advocate roles in helping self-pay patients Interim supervisor for additional outpatient department located at Downtown PH Work on Rapid Improvement team to reduce denials within the CDS Meet with cashiers in CDS and create consistent reporting of collections to all supervisors, and employees with graphs and notification of high collectors Help with the creation of 2016 Financial Application Policy for PHS to be compliant with 2016 501R rules Create presentation of Financial Assistance Policy for CDS Establish the role of Financial Advocates to help NICU babies with information on Social Security for disability when needed Establish new role of Financial Advocates to identify and help underinsured with financial assistance Work with Patient Advocates to help patients with questions regarding insurance, and inability to pay Work with Care Coordination to help patients obtain the financial means to receive the appropriate level care needed Company Name November 2015 to September 2015 PH Patient Service Representative Supervisor City , State Transition to Downtown PH as PSR supervisor Implement monthly meetings to bring unity to PSR department Orchestrate change to departmental culture to create awareness of other hospital areas, and build on teamwork Attend high dollar meetings and create weekly strategies for Inpatient collections Establish collection goals and increase in monthly collections Implement cross training of employees to multiple areas Author Time and Attendance policy for CDS Patient Access Department Build props for Patient Access events Company Name January 2014 to November 2015 RMC Supervisor City , State Transition to supervisor for all Patient Access departments in Rio Rancho First supervisor to successfully lead all departments at Rust including Southern, and High Resort Establish the expectation of cross-training for current and new employees for Rio Rancho, and eventually to all areas within the CDS Improve employee retention for Patient Access in Rio Rancho Improve employee satisfaction scores for Patient Access in Rio Rancho Establish collection feedback by the RMC cashier for all Rio Rancho employees EPIC stabilization within ADT department Implement EMPI/Bed Management for the CDS in the ER Volunteer to help and lead fund raising for several charity programs and campaigns in Rio Rancho Company Name June 2012 to January 2014 RMC ER Supervisor City , State PHS Supervisor training completed Ensure ER coverage and staffing levels are appropriate for 24/7 coverage Implement on-call process for employees Partake in RMC process improvement on employee hiring and retention Greatly improve employee relations and satisfaction in ER Monitor and improve ER collections In charge or Patient Access week for CDS in 2013 Train all employees and prepare for the successful go-live of EPIC Assist with charity food drives to help families in the community Company Name November 2008 to June 2012 Registrar III City , State Work as registrar for the following departments: Outpatient, ER, Day Surgery, PASS, Inpatient, GI Lab, Pain & Spine, Physical Therapy, Infusion, and Patient Service Representative Assist with hiring and selecting applicants for open positions Train new hires Participate in process improvements for the ER Act as interim supervisor while manger was on leave Manage ER schedule Create pricing charts with CPT codes for Radiology registration Help with collection strategies to increase upfront ER collections Company Name October 2005 to November 2008 Registrar City , State Work as registrar for the following departments: Outpatient, ER, Day Surgery, and GI Lab Register patients in MPAC for hospital services Verify patient eligibility via POL, and third party applications Explain benefits and collect from patients Company Name May 1997 to October 2005 Repair Technician City , State Manage warehouse when coverage is needed Conduct one-on-one and team training for certifications Act as a liaison for all new hires including HR functions Work with computer based inventory system Create workable service departments and train new service techs for Cort stores in several states including: El Paso, Denver, Salt Lake City, San Diego, and Phoenix Successfully created a marketing project to sell repair and touch-up supplies with store's name and address. Company Name June 1992 to May 1997 Service Department Manager City , State Manager of service related aspects including repairs, ordering, and scheduling. Provide excellent customer service in selling and furniture related issues. Meet with furniture representative to explore potential manufacturing issues and viable solutions. Coordinate warehouse strategies with distribution manager. Volunteer Experience Accounting, agency, Cashiering, COACHING, computer training, CPT, client, excellent customer service, Customer service, Front-office, General office, hiring, HR, insurance, inventory, Team building, leadership, marketing, Marketing & sales, mentor, Access, Excel, PowerPoint, 2000, Word, Microsoft Word, presentations, processes, Project leadership, repairs, selling, San, Scheduling, Seminars, strategy, Phone, Author, Written | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME726596628" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_726596628_1_470635499" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="726596628FNAM1"> </span> <span> </span> <span class="field" id="726596628LNAM1"> PH INPATIENT/FINANCIAL ADVOCATE SUPERVISOR</span> </div> <div class="myGap"> </div> <div class="lowerborder thinbottomborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM726596630" style="padding-top:0px;"> </div> <div class="section" id="SECTION_EDUC726596633" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC726596633"> Education and Training</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_726596633_1_470635504" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname companyname_educ" id="726596633SCHO1" itemprop="name"> University of Phoenix</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" id="726596633GRYR1"> 2013</span> <span> </span> </span> </span> <span class="paddedline" itemprop="description"> <span class="degree" id="726596633DGRE1" itemprop="name"> Master of Business Administration</span> <span> : </span> <span class="programline" id="726596633STUY1"> Buisniess</span> </span> <span class="paddedline"> <span class="joblocation jobcity" id="726596633SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="726596633SSTA1"> State</span> <span> , </span> <span class="joblocation jobstate" id="726596633SCNT1"> US</span> </span> <span class="paddedline"> <span> GPA: </span> <span class="field" id="726596633GRPA1"> GPA: 3.87/4.00</span> </span> <span class="paddedline"> <span class="field" id="726596633FRFM1"> <p align="LEFT"> GPA: 3.87/4.00</p> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_726596633_2_470635505" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname companyname_educ" id="726596633SCHO2" itemprop="name"> University of Phoenix</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" id="726596633GRYR2"> 2011</span> <span> </span> </span> </span> <span class="paddedline" itemprop="description"> <span class="degree" id="726596633DGRE2" itemprop="name"> Bachelor of Science</span> <span> : </span> <span class="programline" id="726596633STUY2"> Human Service Management</span> </span> <span class="paddedline"> <span class="joblocation jobcity" id="726596633SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="726596633SSTA2"> State</span> <span> , </span> <span class="joblocation jobstate" id="726596633SCNT2"> US</span> </span> <span class="paddedline"> <span class="field" id="726596633FRFM2"> <p align="LEFT"> GPA: 3.96/4.00</p> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_726596633_3_470635509" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname companyname_educ" id="726596633SCHO3" itemprop="name"> University of Phoenix</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" id="726596633GRYR3"> 2009</span> <span> </span> </span> </span> <span class="paddedline" itemprop="description"> <span class="degree" id="726596633DGRE3" itemprop="name"> Associate of Arts</span> <span> : </span> <span class="programline" id="726596633STUY3"> Health Administration </span> </span> <span class="paddedline"> <span class="joblocation jobcity" id="726596633SCIT3"> City</span> <span> , </span> <span class="joblocation jobstate" id="726596633SSTA3"> State</span> <span> , </span> <span class="joblocation jobstate" id="726596633SCNT3"> US</span> </span> <span class="paddedline"> <span> GPA: </span> <span class="field" id="726596633GRPA3"> GPA: 3.97/4.0</span> </span> <span class="paddedline"> <span class="field" id="726596633FRFM3"> <p align="LEFT"> GPA: 3.97/4.0</p> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EXPR726596632" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR726596632"> Professional Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_726596632_1_470703751" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" id="726596632COMP1" itemprop="name"> Company Name</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%B %Y" id="726596632JSTD1"> September 2015</span> <span class="jobdates" format="%B %Y" id="726596632EDDT1"> </span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="jobtitle" id="726596632JTIT1"> PH Inpatient/Financial Advocate Supervisor</span> <br/> <span class="joblocation jobcity" id="726596632JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="726596632JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="726596632JDES1" itemprop="description"> <ul> <li> Transition to PH Inpatient/Financial Advocate Supervisor</li> <li> Meet weekly to report on High Dollar Inpatient accounts, and Financial Advocate roles in helping self-pay patients</li> <li> Interim supervisor for additional outpatient department located at Downtown PH</li> <li> Work on Rapid Improvement team to reduce denials within the CDS</li> <li> Meet with cashiers in CDS and create consistent reporting of collections to all supervisors, and employees with graphs and notification of high collectors</li> <li> Help with the creation of 2016 Financial Application Policy for PHS to be compliant with 2016 501R rules</li> <li> Create presentation of Financial Assistance Policy for CDS</li> <li> Establish the role of Financial Advocates to help NICU babies with information on Social Security for disability when needed</li> <li> Establish new role of Financial Advocates to identify and help underinsured with financial assistance</li> <li> Work with Patient Advocates to help patients with questions regarding insurance, and inability to pay</li> <li> Work with Care Coordination to help patients obtain the financial means to receive the appropriate level care needed </li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_726596632_2_470703568" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:5px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" id="726596632COMP2" itemprop="name"> Company Name</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%B %Y" id="726596632JSTD2"> November 2015</span> <span> to </span> <span class="jobdates" format="%B %Y" id="726596632EDDT2"> September 2015</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="jobtitle" id="726596632JTIT2"> PH Patient Service Representative Supervisor</span> <br/> <span class="joblocation jobcity" id="726596632JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="726596632JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="726596632JDES2" itemprop="description"> <ul> <li> Transition to Downtown PH as PSR supervisor</li> <li> Implement monthly meetings to bring unity to PSR department</li> <li> Orchestrate change to departmental culture to create awareness of other hospital areas, and build on teamwork </li> <li> Attend high dollar meetings and create weekly strategies for Inpatient collections</li> <li> Establish collection goals and increase in monthly collections</li> <li> Implement cross training of employees to multiple areas</li> <li> Author Time and Attendance policy for CDS Patient Access Department</li> <li> Build props for Patient Access events</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_726596632_3_470703260" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:5px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" id="726596632COMP3" itemprop="name"> Company Name</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%B %Y" id="726596632JSTD3"> January 2014</span> <span> to </span> <span class="jobdates" format="%B %Y" id="726596632EDDT3"> November 2015</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="jobtitle" id="726596632JTIT3"> RMC Supervisor</span> <br/> <span class="joblocation jobcity" id="726596632JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="726596632JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="726596632JDES3" itemprop="description"> <ul> <li> Transition to supervisor for all Patient Access departments in Rio Rancho</li> <li> First supervisor to successfully lead all departments at Rust including Southern, and High Resort</li> <li> Establish the expectation of cross-training for current and new employees for Rio Rancho, and eventually to all areas within the CDS</li> <li> Improve employee retention for Patient Access in Rio Rancho</li> <li> Improve employee satisfaction scores for Patient Access in Rio Rancho</li> <li> Establish collection feedback by the RMC cashier for all Rio Rancho employees</li> <li> EPIC stabilization within ADT department</li> <li> Implement EMPI/Bed Management for the CDS in the ER</li> <li> Volunteer to help and lead fund raising for several charity programs and campaigns in Rio Rancho </li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_726596632_4_470703183" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:5px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" id="726596632COMP4" itemprop="name"> Company Name</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%B %Y" id="726596632JSTD4"> June 2012</span> <span> to </span> <span class="jobdates" format="%B %Y" id="726596632EDDT4"> January 2014</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="jobtitle" id="726596632JTIT4"> RMC ER Supervisor</span> <br/> <span class="joblocation jobcity" id="726596632JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="726596632JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="726596632JDES4" itemprop="description"> <ul> <li> PHS Supervisor training completed</li> <li> Ensure ER coverage and staffing levels are appropriate for 24/7 coverage</li> <li> Implement on-call process for employees</li> <li> Partake in RMC process improvement on employee hiring and retention</li> <li> Greatly improve employee relations and satisfaction in ER</li> <li> Monitor and improve ER collections</li> <li> In charge or Patient Access week for CDS in 2013</li> <li> Train all employees and prepare for the successful go-live of EPIC</li> <li> Assist with charity food drives to help families in the community</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_726596632_5_470702836" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:5px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" id="726596632COMP5" itemprop="name"> Company Name</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%B %Y" id="726596632JSTD5"> November 2008</span> <span> to </span> <span class="jobdates" format="%B %Y" id="726596632EDDT5"> June 2012</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="jobtitle" id="726596632JTIT5"> Registrar III</span> <br/> <span class="joblocation jobcity" id="726596632JCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="726596632JSTA5" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="726596632JDES5" itemprop="description"> <ul> <li> Work as registrar for the following departments: Outpatient, ER, Day Surgery, PASS, Inpatient, GI Lab, Pain & Spine, Physical Therapy, Infusion, and Patient Service Representative</li> <li> Assist with hiring and selecting applicants for open positions</li> <li> Train new hires</li> <li> Participate in process improvements for the ER</li> <li> Act as interim supervisor while manger was on leave</li> <li> Manage ER schedule </li> <li> Create pricing charts with CPT codes for Radiology registration</li> <li> Help with collection strategies to increase upfront ER collections </li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_726596632_6_470635501" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:10px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" id="726596632COMP6" itemprop="name"> Company Name</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%B %Y" id="726596632JSTD6"> October 2005</span> <span> to </span> <span class="jobdates" format="%B %Y" id="726596632EDDT6"> November 2008</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="jobtitle" id="726596632JTIT6"> Registrar</span> <br/> <span class="joblocation jobcity" id="726596632JCIT6" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="726596632JSTA6" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="726596632JDES6" itemprop="description"> <ul> <li> Work as registrar for the following departments: Outpatient, ER, Day Surgery, and GI Lab</li> <li> Register patients in MPAC for hospital services</li> <li> Verify patient eligibility via POL, and third party applications</li> <li> Explain benefits and collect from patients</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_726596632_7_470635502" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:5px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" id="726596632COMP7" itemprop="name"> Company Name</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%B %Y" id="726596632JSTD7"> May 1997</span> <span> to </span> <span class="jobdates" format="%B %Y" id="726596632EDDT7"> October 2005</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="jobtitle" id="726596632JTIT7"> Repair Technician</span> <br/> <span class="joblocation jobcity" id="726596632JCIT7" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="726596632JSTA7" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="726596632JDES7" itemprop="description"> <ul> <li> Manage warehouse when coverage is needed </li> <li> Conduct one-on-one and team training for certifications </li> <li> Act as a liaison for all new hires including HR functions </li> <li> Work with computer based inventory system </li> <li> Create workable service departments and train new service techs for Cort stores in several states including: El Paso, Denver, Salt Lake City, San Diego, and Phoenix </li> <li> Successfully created a marketing project to sell repair and touch-up supplies with store's name and address.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_726596632_8_470635503" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:5px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" id="726596632COMP8" itemprop="name"> Company Name</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%B %Y" id="726596632JSTD8"> June 1992</span> <span> to </span> <span class="jobdates" format="%B %Y" id="726596632EDDT8"> May 1997</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="jobtitle" id="726596632JTIT8"> Service Department Manager</span> <br/> <span class="joblocation jobcity" id="726596632JCIT8" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="726596632JSTA8" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="726596632JDES8" itemprop="description"> <ul> <li> Manager of service related aspects including repairs, ordering, and scheduling.</li> <li> Provide excellent customer service in selling and furniture related issues.</li> <li> Meet with furniture representative to explore potential manufacturing issues and viable solutions.</li> <li> Coordinate warehouse strategies with distribution manager.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL726596642" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL726596642"> Volunteer Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_726596642_1_470635512" style="padding-top:0px;"> <div class="field singlecolumn" id="726596642FRFM1"> <p align="LEFT"> Accounting, agency, Cashiering, COACHING, computer training, CPT, client, excellent customer service, Customer service, Front-office, General office, hiring, HR, insurance, inventory, Team building, leadership, marketing, Marketing & sales, mentor, Access, Excel, PowerPoint, 2000, Word, Microsoft Word, presentations, processes, Project leadership, repairs, selling, San, Scheduling, Seminars, strategy, Phone, Author, Written</p> </div> </div> </div> </div> |
15,337,481 | ADVOCATE | Microsoft Suite Proficiency, RightFax Ventura, Lotus Notes, 10 Key (By Sight), Data Entry, Dispatch, Collections, Customer Service, Sales, Cash Handling | El Centro Community College, Health Administration, Associate of Science | Customer Service Advocate, Collection Specialist II, Teller/Sales Associate, Collections Specialist, Dispatcher, Customer Service/Sales Associate, Inside Sale Representative | CUSTOMER SERVICE ADVOCATE Summary Enthusiastic and hard-working Customer Service Specialist looking to obtain a position in an environment where my skills are valued and can benefit the organization. Dedicated, focused and excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a challenging role of increased responsibility and authority. Highlights Strong organizational skills Active listening skills Seasoned in conflict resolution Sharp problem solver Meticulous attention to detail Results-oriented Self-directed Time management Experience Customer Service Advocate 09/2014 to 03/2015 Company Name City , State Provide customer service and support. Handle member calls via telephone as it relates to their prescriptions. Collected customer feedback and made process changes to exceed customer satisfaction goals. Placing refill orders and tracking order status. Deliver the highest level of quality customer service through the execution of responsiveness, reliability, assurance/confidence, accuracy, and professionalism on every member interaction. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Collection Specialist II 05/2015 to 10/2015 Company Name City , State Complete collection calls and/or correspondence in a fast-paced goal oriented collection department. Providing customer service regarding collection issues, process customer refunds, process and review account adjustment, resolve clients discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts-customer calls, account adjustment small balance write off, customer reconciliation and processing credit memos. Accountable for reducing delinquency for assigned account. Perform other assigned tasks and duties necessary to support the Accounts Receivable Department. Teller/Sales Associate 09/2012 to 09/2013 Company Name City , State Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos. Complete customer transactions related to their accounts and resolved any revolving issues. Reached out to customers and potential customers via face to face interactions for the opportunity to open new accounts and add benefits to their accounts. Followed the established policies in accordance with the bank and the supervisor's direction. Recorded all transactions promptly, accurately and in compliance with bank procedures. Collections Specialist 03/2010 to 09/2012 Company Name City , State Complete collection calls and/or correspondence in a fast paced goal oriented collections department. Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos. Accountable for reducing delinquency for assigned accounts. Perform other assigned tasks and duties necessary to support the Accounts Receivable Department. Dispatcher 02/2008 to 10/2009 Company Name City , State Responsible for receiving and transmitting pure and reliable messages, tracking vehicles and equipment, and recording other important information. Receive incoming calls, answer questions, and provide information to technicians via telephone and company data-base systems. Maintain accuracy in updating files and logs. Relates effectively to those contacted in the course of work. Performs other duties as required trouble-shoot for onsite technicians, assist and transfer technicians to proper areas. Customer Service /Sales Associate 01/2007 to 02/2008 Company Name City , State Cash checks using established risk analysis (as defined in current training manuals and/ or policies and procedures materials) avoiding return items. Follow appropriate cash handling and inventory procedures. Provide and market company services, including but not limited to: check cashing, loans, utility and other bill payment transaction, money order sales, wire transfer services, postage stamp sales, and distribution of other financial services. Provide professional and courteous customer service while receiving incoming customer inquiries and face- to- face request. Maintain, count, receive, balance and safeguard cash and other negotiable items according to establish policies and procedures to ensure validation of center assets. Perform opening and closing procedures, including preparing bank deposits or re-deposits, investigating and resolving report discrepancies, and verifying money in the cash drawer and safe. Follow security and safety policies and procedures in order to maintain a safe working environment; protect company assets and most importantly, the employees. Maintain schedule flexibility to work in other centers and shifts as needed. Inside Sale Representative 06/2004 to 12/2006 Company Name City , State Made daily outbound sales calls as a source for leads determined by qualifying accounts. Solicit revenue opportunities from new and existing users (exclusive of charge accounts handled by outside sales professional). Assist in the implementation of marketing strategies nationally. Set up of accounts and application of discount codes where approved. Act as a liaison between customers and field operations to ensure optimal service levels were continuously met. Assist with special projects as assigned. Education Associate of Science : Health Administration El Centro Community College City , State , usa Health Administration State Skills Skills Microsoft Suite Proficiency RightFax Ventura Lotus Notes 10 Key (By Sight) Data Entry Dispatch Collections Customer Service Sales Cash Handling | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME693658005" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_693658005_1_450152808" style="padding-top:0px;"> <div class="name" itemprop="name"> <span class="field" id="693658005FNAM1"> </span> <span> </span> <span class="field lName" id="693658005LNAM1"> CUSTOMER SERVICE ADVOCATE</span> </div> </div> </div> <div class="section" id="SECTION_SUMM693658007" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM693658007"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_693658007_1_450153787" style="padding-top:0px;"> <div class="field singlecolumn" id="693658007FRFM1"> <p align="LEFT"> Enthusiastic and hard-working Customer Service Specialist looking to obtain a position in an environment where my skills are valued and can benefit the organization. Dedicated, focused and excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a challenging role of increased responsibility and authority.</p> </div> </div> </div> <div class="section" id="SECTION_HILT693658008" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT693658008"> Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_693658008_1_450152826" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="693658008SKC11"> <ul> <li> Strong organizational skills</li> <li> Active listening skills</li> <li> Seasoned in conflict resolution</li> <li> Sharp problem solver </li> </ul> </td> <td class="field twocol_2" id="693658008SKC21"> <ul> <li> Meticulous attention to detail</li> <li> Results-oriented</li> <li> Self-directed</li> <li> Time management</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR693658009" style="padding-top:10px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR693658009"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_693658009_1_450152810" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="693658009JTIT1"> Customer Service Advocate</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="693658009JSTD1"> 09/2014</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="693658009EDDT1"> 03/2015</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="693658009COMP1" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="693658009JCIT1" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="693658009JSTA1" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="693658009JDES1" itemprop="description"> <ul> <li> Provide customer service and support.</li> <li> Handle member calls via telephone as it relates to their prescriptions.</li> <li> Collected customer feedback and made process changes to exceed customer satisfaction goals.</li> <li> Placing refill orders and tracking order status.</li> <li> Deliver the highest level of quality customer service through the execution of responsiveness, reliability, assurance/confidence, accuracy, and professionalism on every member interaction.</li> <li> Addressed customer service inquiries in a timely and accurate fashion.</li> <li> Maintained up-to-date records at all times.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_693658009_2_450154506" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="693658009JTIT2"> Collection Specialist II</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="693658009JSTD2"> 05/2015</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="693658009EDDT2"> 10/2015</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="693658009COMP2" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="693658009JCIT2" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="693658009JSTA2" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="693658009JDES2" itemprop="description"> <ul> <li> Complete collection calls and/or correspondence in a fast-paced goal oriented collection department.</li> <li> Providing customer service regarding collection issues, process customer refunds, process and review account adjustment, resolve clients discrepancies and short payments.</li> <li> Responsible for monitoring and maintaining assigned accounts-customer calls, account adjustment small balance write off, customer reconciliation and processing credit memos.</li> <li> Accountable for reducing delinquency for assigned account.</li> <li> Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_693658009_3_450152811" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="693658009JTIT3"> Teller/Sales Associate</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="693658009JSTD3"> 09/2012</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="693658009EDDT3"> 09/2013</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="693658009COMP3" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="693658009JCIT3" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="693658009JSTA3" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="693658009JDES3" itemprop="description"> <ul> <li> Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.</li> <li> Complete customer transactions related to their accounts and resolved any revolving issues.</li> <li> Reached out to customers and potential customers via face to face interactions for the opportunity to open new accounts and add benefits to their accounts.</li> <li> Followed the established policies in accordance with the bank and the supervisor's direction.</li> <li> Recorded all transactions promptly, accurately and in compliance with bank procedures.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_693658009_4_450152812" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="693658009JTIT4"> Collections Specialist</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="693658009JSTD4"> 03/2010</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="693658009EDDT4"> 09/2012</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="693658009COMP4" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="693658009JCIT4" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="693658009JSTA4" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="693658009JDES4" itemprop="description"> <ul> <li> Complete collection calls and/or correspondence in a fast paced goal oriented collections department.</li> <li> Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.</li> <li> Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.</li> <li> Accountable for reducing delinquency for assigned accounts.</li> <li> Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_693658009_5_450152813" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="693658009JTIT5"> Dispatcher</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="693658009JSTD5"> 02/2008</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="693658009EDDT5"> 10/2009</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="693658009COMP5" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="693658009JCIT5" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="693658009JSTA5" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="693658009JDES5" itemprop="description"> <ul> <li> Responsible for receiving and transmitting pure and reliable messages, tracking vehicles and equipment, and recording other important information.</li> <li> Receive incoming calls, answer questions, and provide information to technicians via telephone and company data-base systems.</li> <li> Maintain accuracy in updating files and logs.</li> <li> Relates effectively to those contacted in the course of work.</li> <li> Performs other duties as required trouble-shoot for onsite technicians, assist and transfer technicians to proper areas.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_693658009_6_450152814" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="693658009JTIT6"> Customer Service /Sales Associate</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="693658009JSTD6"> 01/2007</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="693658009EDDT6"> 02/2008</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="693658009COMP6" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="693658009JCIT6" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="693658009JSTA6" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="693658009JDES6" itemprop="description"> <ul> <li> Cash checks using established risk analysis (as defined in current training manuals and/ or policies and procedures materials) avoiding return items.</li> <li> Follow appropriate cash handling and inventory procedures.</li> <li> Provide and market company services, including but not limited to: check cashing, loans, utility and other bill payment transaction, money order sales, wire transfer services, postage stamp sales, and distribution of other financial services.</li> <li> Provide professional and courteous customer service while receiving incoming customer inquiries and face- to- face request.</li> <li> Maintain, count, receive, balance and safeguard cash and other negotiable items according to establish policies and procedures to ensure validation of center assets.</li> <li> Perform opening and closing procedures, including preparing bank deposits or re-deposits, investigating and resolving report discrepancies, and verifying money in the cash drawer and safe.</li> <li> Follow security and safety policies and procedures in order to maintain a safe working environment; protect company assets and most importantly, the employees.</li> <li> Maintain schedule flexibility to work in other centers and shifts as needed.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_693658009_7_450152815" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="693658009JTIT7"> Inside Sale Representative</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="693658009JSTD7"> 06/2004</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="693658009EDDT7"> 12/2006</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="693658009COMP7" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="693658009JCIT7" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="693658009JSTA7" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="693658009JDES7" itemprop="description"> <ul> <li> Made daily outbound sales calls as a source for leads determined by qualifying accounts.</li> <li> Solicit revenue opportunities from new and existing users (exclusive of charge accounts handled by outside sales professional).</li> <li> Assist in the implementation of marketing strategies nationally.</li> <li> Set up of accounts and application of discount codes where approved.</li> <li> Act as a liaison between customers and field operations to ensure optimal service levels were continuously met.</li> <li> Assist with special projects as assigned.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC693658010" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC693658010"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_693658010_1_450152818" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="693658010DGRE1" itemprop="name"> Associate of Science</span> <span> : </span> <span class="programline" id="693658010STUY1"> Health Administration</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="693658010SCHO1" itemprop="name"> El Centro Community College</span> <span class="datesWrapper"> <span class="joblocation jobcity educity" id="693658010SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate edustate" id="693658010SSTA1"> State</span> <span> , </span> <span class="joblocation eduCountry" id="693658010SCNT1"> usa</span> </span> </span> <span class="paddedline"> <span class="field" id="693658010FRFM1"> <p align="LEFT"> Health Administration</p> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_693658010_2_450152821" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname companyname_educ" id="693658010SCHO2" itemprop="name"> </span> <span class="datesWrapper"> <span class="joblocation jobcity educity" id="693658010SCIT2"> </span> <span class="joblocation jobstate edustate" id="693658010SSTA2"> State</span> <span class="joblocation eduCountry" id="693658010SCNT2"> </span> </span> </span> <span class="paddedline"> <span class="field" id="693658010FRFM2"> </span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL693658015" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL693658015"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_693658015_1_450152829" style="padding-top:0px;"> <div class="field singlecolumn" id="693658015FRFM1"> <ul> <li> Skills </li> <li> Microsoft Suite Proficiency </li> <li> RightFax Ventura </li> <li> Lotus Notes </li> <li> 10 Key (By Sight) </li> <li> Data Entry </li> <li> Dispatch </li> <li> Collections </li> <li> Customer Service </li> <li> Sales </li> <li> Cash Handling</li> </ul> </div> </div> </div> </div> |
75,950,464 | ADVOCATE | Excellent classroom management, Teaching, tutoring and counseling, Experience working special needs students, Effectively work with parents, Proofreading/editing, Motivating students, Interactive teaching/learning, Innovative lesson planning, Positive atmosphere promotion, Behavioral/cognitive skills development, HTML, APA formatting, Copyediting, Fact checking, WordPress, Microsoft Excel proficiency, Strong communication skills, Microsoft Word expertise, Extremely organized, Self motivated, Team player, Multitasking, Independent worker, Quick learner | Sul Ross State University, Psychology, Bachelor of Arts | Service Advocate Recruiter, Teacher Assistant, Waitress, Childcare Worker, Writing tutor/editor | SERVICE ADVOCATE RECRUITER Summary Responsible Service Advocate Recruiter with excellent communication skills demonstrated by 6 years experience as a teacher/parent liaison. Core Qualifications Excellent classroom management Teaching, tutoring and counseling Experience working special needs students Effectively work with parents Proofreading/editing Motivating students Interactive teaching/learning Innovative lesson planning Positive atmosphere promotion Behavioral/cognitive skills development HTML APA formatting Copyediting Fact checking WordPress Microsoft Excel proficiency Strong communication skills Microsoft Word expertise Extremely organized Self motivated Team player Multitasking Independent worker Quick learner Achievements Goal Setting Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations. Parent Communication Regularly met with parents to discuss student issues and course weakness areas. Professional Experience Company Name August 2014 to June 2015 Service Advocate Recruiter City , State Use computers for various applications, such as database management or word processing. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Create, maintain, and enter information into databases. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions. Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs. Complete forms in accordance with company procedures. Maintain scheduling and event calendars. Schedule and confirm appointments for clients, customers, or supervisors. Make copies of correspondence or other printed material. Locate and attach appropriate files to incoming correspondence requiring replies. Operate electronic mail systems and coordinate the flow of information, internally or with other organizations. Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies. Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports. Open, read, route, and distribute incoming mail or other materials and answer routine letters. Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions. Conduct searches to find needed information, using such sources as the Internet. Manage projects or contribute to committee or team work. Order and dispense supplies. Learn to operate new office technologies as they are developed and implemented. Prepare conference or event materials, such as flyers or invitations. Take dictation in shorthand or by machine and transcribe information. Company Name August 2011 to August 2014 Teacher Assistant City , State Provide extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities. Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers. Enforce administration policies and rules governing students. Discuss assigned duties with classroom teachers to coordinate instructional efforts. Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage. Observe students' performance, and record relevant data to assess progress. Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods. Distribute tests and homework assignments and collect them when they are completed. Distribute teaching materials such as textbooks, workbooks, papers, and pencils to students. Attend staff meetings and serve on committees, as required. Plan, prepare, and develop various teaching aids such as bibliographies, charts, and graphs. Laminate teaching materials to increase their durability under repeated use. Company Name August 2006 to August 2011 Service Advocate Recruiter City , State Use computers for various applications, such as database management or word processing. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Create, maintain, and enter information into databases. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions. Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs. Complete forms in accordance with company procedures. Maintain scheduling and event calendars. Schedule and confirm appointments for clients, customers, or supervisors. Make copies of correspondence or other printed material. Locate and attach appropriate files to incoming correspondence requiring replies. Operate electronic mail systems and coordinate the flow of information, internally or with other organizations. Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports. Arrange conference, meeting, or travel reservations for office personnel. Open, read, route, and distribute incoming mail or other materials and answer routine letters. Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions. Conduct searches to find needed information, using such sources as the Internet. Learn to operate new office technologies as they are developed and implemented. Prepare conference or event materials, such as flyers or invitations. Take dictation in shorthand or by machine and transcribe information. Company Name December 2003 to July 2006 Waitress City , State Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Collect payments from customers. Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff. Prepare checks that itemize and total meal costs and sales taxes. Take orders from patrons for food or beverages. Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required. Clean tables or counters after patrons have finished dining. Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine. Inform customers of daily specials. Explain how various menu items are prepared, describing ingredients and cooking methods. Prepare tables for meals, including setting up items such as linens, silverware, and glassware. Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests. Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom. Fill salt, pepper, sugar, cream, condiment, and napkin containers. Provide guests with information about local areas, including giving directions. Company Name December 2001 to May 2003 Childcare Worker City , State Maintain a safe play environment. Observe and monitor children's play activities. Communicate with children's parents or guardians about daily activities, behaviors, and related issues. Sanitize toys and play equipment. Support children's emotional and social development, encouraging understanding of others and positive self- concepts. Assist in preparing food and serving meals and refreshments to children. Create developmentally appropriate lesson plans. Help children with homework and school work. Read to children and teach them simple painting, drawing, handicrafts, and songs. Discipline children and recommend or initiate other measures to control behavior, such as caring for own clothing and picking up toys and books. Perform general administrative tasks, such as taking attendance, editing internal paperwork, and making phone calls. Organize and store toys and materials to ensure order in activity areas. Company Name August 2000 to May 2001 Teacher Assistant City , State Provide extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities. Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips. Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers. Enforce administration policies and rules governing students. Discuss assigned duties with classroom teachers to coordinate instructional efforts. Assist in bus loading and unloading. Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage. Maintain computers in classrooms and laboratories and assist students with hardware and software use. Observe students' performance, and record relevant data to assess progress. Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods. Distribute tests and homework assignments and collect them when they are completed. Grade homework and tests, and compute and record results, using answer sheets or electronic marking devices. Take class attendance and maintain attendance records. Organize and supervise games and other recreational activities to promote physical, mental, and social development. Distribute teaching materials such as textbooks, workbooks, papers, and pencils to students. Prepare lesson outlines and plans in assigned subject areas and submit outlines to teachers for review. Organize and label materials and display students' work in a manner appropriate for their eye levels and perceptual skills. Conduct demonstrations to teach such skills as sports, dancing, and handicrafts. Use computers, audio-visual aids, and other equipment and materials to supplement presentations. Attend staff meetings and serve on committees, as required. Type, file, and duplicate materials. Laminate teaching materials to increase their durability under repeated use. Requisition and stock teaching materials and supplies. Operate and maintain audio-visual equipment. Collect money from students for school-related projects. Assist librarians in school libraries. Company Name August 2014 to December 2014 Writing tutor/ editor City , State Proofread and reviewed all print and electronic content for correct grammar and adherence to house style.Reviewed and edited students' written work for grammar, tone, voice and creative quality. Education and Training Sul Ross State University 2015 Bachelor of Arts : Psychology City , State Psychology Languages Proficient in speaking, reading and writing in English and Spanish. Skills · Analyzed official documents in order for migrant families to receive benefits. · Did outreach work to find and recruit migrant families · Knowledge with Windows, Excel, Microsoft Word Power Point, and Printshop | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME619419717" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_619419717_1_402948582" style="padding-top:0px;"> <div class="name bottomborder" itemprop="name"> <span class="field" id="619419717FNAM1"> </span> <span> </span> <span class="field" id="619419717LNAM1"> SERVICE ADVOCATE RECRUITER</span> </div> <div class="lowerborder bottomborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM619419719" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM619419719"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_619419719_1_402958275" style="padding-top:0px;"> <div class="field singlecolumn" id="619419719FRFM1"> <p align="LEFT"> Responsible Service Advocate Recruiter with excellent communication skills demonstrated by 6 years experience as a teacher/parent liaison.</p> <br/> <br/> </div> </div> </div> <div class="section" id="SECTION_HILT619419720" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT619419720"> Core Qualifications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_619419720_1_402965317" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="619419720SKC11"> <ul> <li> Excellent classroom management</li> <li> Teaching, tutoring and counseling</li> <li> Experience working special needs students</li> <li> Effectively work with parents</li> <li> Proofreading/editing</li> <li> Motivating students</li> <li> Interactive teaching/learning</li> <li> Innovative lesson planning</li> <li> Positive atmosphere promotion</li> <li> Behavioral/cognitive skills development</li> </ul> </td> <td class="field twocol_2" id="619419720SKC21"> <ul> <li> HTML</li> <li> APA formatting</li> <li> Copyediting</li> <li> Fact checking</li> <li> WordPress</li> <li> Microsoft Excel proficiency</li> <li> Strong communication skills</li> <li> Microsoft Word expertise</li> <li> Extremely organized</li> <li> Self motivated</li> <li> Team player</li> <li> Multitasking</li> <li> Independent worker</li> <li> Quick learner</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_ACCM619420529" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_ACCM619420529"> Achievements</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_619420529_1_402966100" style="padding-top:0px;"> <div class="field singlecolumn" id="619420529FRFM1"> <p align="LEFT"> <i> Goal Setting</i> </p> <ul> <li> Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations.</li> </ul> <p align="LEFT"> <i> Parent Communication</i> </p> <ul> <li> Regularly met with parents to discuss student issues and course weakness areas. </li> </ul> <br/> </div> </div> </div> <div class="section" id="SECTION_EXPR619419721" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR619419721"> Professional Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_619419721_1_402948584" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" id="619419721COMP1" itemprop="name"> Company Name</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%B %Y" id="619419721JSTD1"> August 2014</span> <span> to </span> <span class="jobdates" format="%B %Y" id="619419721EDDT1"> June 2015</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="jobtitle" id="619419721JTIT1"> Service Advocate Recruiter</span> <br/> <span class="joblocation jobcity" id="619419721JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="619419721JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="619419721JDES1" itemprop="description"> <ul> <li> Use computers for various applications, such as database management or word processing.</li> <li> Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.</li> <li> Create, maintain, and enter information into databases.</li> <li> Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.</li> <li> Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.</li> <li> Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.</li> <li> Complete forms in accordance with company procedures.</li> <li> Maintain scheduling and event calendars.</li> <li> Schedule and confirm appointments for clients, customers, or supervisors.</li> <li> Make copies of correspondence or other printed material.</li> <li> Locate and attach appropriate files to incoming correspondence requiring replies.</li> <li> Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.</li> <li> Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.</li> <li> Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.</li> <li> Open, read, route, and distribute incoming mail or other materials and answer routine letters.</li> <li> Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.</li> <li> Conduct searches to find needed information, using such sources as the Internet.</li> <li> Manage projects or contribute to committee or team work.</li> <li> Order and dispense supplies.</li> <li> Learn to operate new office technologies as they are developed and implemented.</li> <li> Prepare conference or event materials, such as flyers or invitations.</li> <li> Take dictation in shorthand or by machine and transcribe information.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_619419721_2_402948585" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" id="619419721COMP2" itemprop="name"> Company Name</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%B %Y" id="619419721JSTD2"> August 2011</span> <span> to </span> <span class="jobdates" format="%B %Y" id="619419721EDDT2"> August 2014</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="jobtitle" id="619419721JTIT2"> Teacher Assistant</span> <br/> <span class="joblocation jobcity" id="619419721JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="619419721JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="619419721JDES2" itemprop="description"> <ul> <li> Provide extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities.</li> <li> Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers.</li> <li> Enforce administration policies and rules governing students.</li> <li> Discuss assigned duties with classroom teachers to coordinate instructional efforts.</li> <li> Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage.</li> <li> Observe students' performance, and record relevant data to assess progress.</li> <li> Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods.</li> <li> Distribute tests and homework assignments and collect them when they are completed.</li> <li> Distribute teaching materials such as textbooks, workbooks, papers, and pencils to students.</li> <li> Attend staff meetings and serve on committees, as required.</li> <li> Plan, prepare, and develop various teaching aids such as bibliographies, charts, and graphs.</li> <li> Laminate teaching materials to increase their durability under repeated use.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_619419721_3_402948587" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" id="619419721COMP3" itemprop="name"> Company Name</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%B %Y" id="619419721JSTD3"> August 2006</span> <span> to </span> <span class="jobdates" format="%B %Y" id="619419721EDDT3"> August 2011</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="jobtitle" id="619419721JTIT3"> Service Advocate Recruiter</span> <br/> <span class="joblocation jobcity" id="619419721JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="619419721JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="619419721JDES3" itemprop="description"> <ul> <li> Use computers for various applications, such as database management or word processing.</li> <li> Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.</li> <li> Create, maintain, and enter information into databases.</li> <li> Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.</li> <li> Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.</li> <li> Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.</li> <li> Complete forms in accordance with company procedures.</li> <li> Maintain scheduling and event calendars.</li> <li> Schedule and confirm appointments for clients, customers, or supervisors.</li> <li> Make copies of correspondence or other printed material.</li> <li> Locate and attach appropriate files to incoming correspondence requiring replies.</li> <li> Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.</li> <li> Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.</li> <li> Arrange conference, meeting, or travel reservations for office personnel.</li> <li> Open, read, route, and distribute incoming mail or other materials and answer routine letters.</li> <li> Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.</li> <li> Conduct searches to find needed information, using such sources as the Internet.</li> <li> Learn to operate new office technologies as they are developed and implemented.</li> <li> Prepare conference or event materials, such as flyers or invitations.</li> <li> Take dictation in shorthand or by machine and transcribe information.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_619419721_4_402948588" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" id="619419721COMP4" itemprop="name"> Company Name</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%B %Y" id="619419721JSTD4"> December 2003</span> <span> to </span> <span class="jobdates" format="%B %Y" id="619419721EDDT4"> July 2006</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="jobtitle" id="619419721JTIT4"> Waitress</span> <br/> <span class="joblocation jobcity" id="619419721JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="619419721JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="619419721JDES4" itemprop="description"> <ul> <li> Check with customers to ensure that they are enjoying their meals and take action to correct any problems.</li> <li> Collect payments from customers.</li> <li> Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.</li> <li> Prepare checks that itemize and total meal costs and sales taxes.</li> <li> Take orders from patrons for food or beverages.</li> <li> Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.</li> <li> Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.</li> <li> Clean tables or counters after patrons have finished dining.</li> <li> Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.</li> <li> Inform customers of daily specials.</li> <li> Explain how various menu items are prepared, describing ingredients and cooking methods.</li> <li> Prepare tables for meals, including setting up items such as linens, silverware, and glassware.</li> <li> Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.</li> <li> Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.</li> <li> Fill salt, pepper, sugar, cream, condiment, and napkin containers.</li> <li> Provide guests with information about local areas, including giving directions.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_619419721_5_402948589" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" id="619419721COMP5" itemprop="name"> Company Name</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%B %Y" id="619419721JSTD5"> December 2001</span> <span> to </span> <span class="jobdates" format="%B %Y" id="619419721EDDT5"> May 2003</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="jobtitle" id="619419721JTIT5"> Childcare Worker</span> <br/> <span class="joblocation jobcity" id="619419721JCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="619419721JSTA5" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="619419721JDES5" itemprop="description"> <ul> <li> Maintain a safe play environment.</li> <li> Observe and monitor children's play activities.</li> <li> Communicate with children's parents or guardians about daily activities, behaviors, and related issues.</li> <li> Sanitize toys and play equipment.</li> <li> Support children's emotional and social development, encouraging understanding of others and positive self- concepts.</li> <li> Assist in preparing food and serving meals and refreshments to children.</li> <li> Create developmentally appropriate lesson plans.</li> <li> Help children with homework and school work.</li> <li> Read to children and teach them simple painting, drawing, handicrafts, and songs.</li> <li> Discipline children and recommend or initiate other measures to control behavior, such as caring for own clothing and picking up toys and books.</li> <li> Perform general administrative tasks, such as taking attendance, editing internal paperwork, and making phone calls.</li> <li> Organize and store toys and materials to ensure order in activity areas.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_619419721_6_402948590" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" id="619419721COMP6" itemprop="name"> Company Name</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%B %Y" id="619419721JSTD6"> August 2000</span> <span> to </span> <span class="jobdates" format="%B %Y" id="619419721EDDT6"> May 2001</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="jobtitle" id="619419721JTIT6"> Teacher Assistant</span> <br/> <span class="joblocation jobcity" id="619419721JCIT6" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="619419721JSTA6" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="619419721JDES6" itemprop="description"> <ul> <li> Provide extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities.</li> <li> Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips.</li> <li> Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers.</li> <li> Enforce administration policies and rules governing students.</li> <li> Discuss assigned duties with classroom teachers to coordinate instructional efforts.</li> <li> Assist in bus loading and unloading.</li> <li> Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage.</li> <li> Maintain computers in classrooms and laboratories and assist students with hardware and software use.</li> <li> Observe students' performance, and record relevant data to assess progress.</li> <li> Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods.</li> <li> Distribute tests and homework assignments and collect them when they are completed.</li> <li> Grade homework and tests, and compute and record results, using answer sheets or electronic marking devices.</li> <li> Take class attendance and maintain attendance records.</li> <li> Organize and supervise games and other recreational activities to promote physical, mental, and social development.</li> <li> Distribute teaching materials such as textbooks, workbooks, papers, and pencils to students.</li> <li> Prepare lesson outlines and plans in assigned subject areas and submit outlines to teachers for review.</li> <li> Organize and label materials and display students' work in a manner appropriate for their eye levels and perceptual skills.</li> <li> Conduct demonstrations to teach such skills as sports, dancing, and handicrafts.</li> <li> Use computers, audio-visual aids, and other equipment and materials to supplement presentations.</li> <li> Attend staff meetings and serve on committees, as required.</li> <li> Type, file, and duplicate materials.</li> <li> Laminate teaching materials to increase their durability under repeated use.</li> <li> Requisition and stock teaching materials and supplies.</li> <li> Operate and maintain audio-visual equipment.</li> <li> Collect money from students for school-related projects.</li> <li> Assist librarians in school libraries.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_619419721_7_402970335" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" id="619419721COMP7" itemprop="name"> Company Name</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%B %Y" id="619419721JSTD7"> August 2014</span> <span> to </span> <span class="jobdates" format="%B %Y" id="619419721EDDT7"> December 2014</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="jobtitle" id="619419721JTIT7"> Writing tutor/ editor</span> <br/> <span class="joblocation jobcity" id="619419721JCIT7" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="619419721JSTA7" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="619419721JDES7" itemprop="description"> <p align="LEFT"> Proofread and reviewed all print and electronic content for correct grammar and adherence to house style.Reviewed and edited students' written work for grammar, tone, voice and creative quality.</p> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC619419722" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC619419722"> Education and Training</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_619419722_1_402948591" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname companyname_educ" id="619419722SCHO1" itemprop="name"> Sul Ross State University</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" id="619419722GRYR1"> 2015</span> <span> </span> </span> </span> <span class="paddedline" itemprop="description"> <span class="degree" id="619419722DGRE1" itemprop="name"> Bachelor of Arts</span> <span> : </span> <span class="programline" id="619419722STUY1"> Psychology</span> </span> <span class="paddedline"> <span class="joblocation jobcity" id="619419722SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="619419722SSTA1"> State</span> <span class="joblocation jobstate" id="619419722SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="619419722FRFM1"> <p align="LEFT"> Psychology</p> </span> </span> </div> </div> </div> <div class="section" id="SECTION_LANG619419724" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_LANG619419724"> Languages</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_619419724_1_402948592" style="padding-top:0px;"> <div class="field singlecolumn" id="619419724FRFM1"> <p align="LEFT"> Proficient in speaking, reading and writing in English and Spanish.</p> </div> </div> </div> <div class="section" id="SECTION_SKLL619419725" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL619419725"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_619419725_1_402948593" style="padding-top:0px;"> <div class="field singlecolumn" id="619419725FRFM1"> <p align="LEFT"> · Analyzed official documents in order for migrant families to receive benefits.</p> <br/> <p align="LEFT"> · Did outreach work to find and recruit migrant families</p> <br/> <p align="LEFT"> · Knowledge with Windows, Excel, Microsoft Word Power Point, and Printshop </p> </div> </div> </div> </div> |
19,518,606 | ADVOCATE | Client relations specialist, Team management, Focused on customer satisfaction, Training and development, Deadline-oriented, Customer Relationship Management software (CRM), High customer service standards, Employee relations specialist, Call center management experience, Strong problem solving ability, Customer service management expertise, Operations Management, Team Leadership, Customer Experience, Training | Pima Community College, Systems Administration/Networks, Certificate | Merchant Services Advocate, Mobile Sales Consultant (Seasonal), Operations Supervisor/T-Mobile Gen Care, Operations Team Lead/AT&T Consumer Mobility, Assistant Supervisor | MERCHANT SERVICES ADVOCATE Summary Management Experience and a Desire to Work for the Best Skilled Management Professional eager to contribute expertise, strong personnel development skills, and communication talents toward actively supporting an organization in maximizing performance. Highlights Client relations specialist Team management Focused on customer satisfaction Training and development Deadline-oriented Customer Relationship Management software (CRM) High customer service standards Employee relations specialist Call center management experience Strong problem solving ability Customer service management expertise Accomplishments Exceeded corporate target for customer satisfaction for 4 months in a row. Experience 07/2013 to Current Merchant Services Advocate Company Name － City , State Solves challenging member situations creatively and efficiently - while maintaining the LivingSocial brand promise of surprising and delighting - utilizing strong listening skills, empathy and probing techniques to identify reason(s) for disconnect and overcome objections. Builds and strengthens relationships with merchants by providing an exceptional merchant experience to ensure quality experiences. Manages logistics of promotions directly with the merchant via phone and email. Quickly responds to and resolve all merchant questions/issues. Keeps records of merchant interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Problem solving by utilizing internal teams to solve complex issues. Communicates effectively across all internal channels and provide effective solutions. 11/2013 to 03/2014 Mobile Sales Consultant (Seasonal) Company Name － City , State Provided personalized service and exceptional expertise for customers. Handled all aspects of the sale including: customer contracts and warranties, customer payments, cash and credit card/check transactions. Developed, maintained and communicated strong, up-to-date knowledge of wireless products, accessories, pricing plans and service features. 07/2012 to 07/2013 Operations Supervisor/T-Mobile Gen Care Company Name － City , State Maintained client satisfaction. Oversaw that agents were meeting required metrics (KPI's). Coached agents to help them grow and succeed in the goals they set forth (Coach to behaviors). Implemented new changes and ensure that everyone is on board with the new changes, with address and concerns that took place. Set career paths and mentored individuals seeking to move up in the company. Scheduled meetings and interviews also interviewed individuals interest in new positions (Hiring Manager). Assisted with training individuals to learn the skills necessary for the client/ LOB. Organized training groups as well as facilitated them. Quality Assured calls to ensure company policies were meet. 08/2011 to 07/2012 Operations Team Lead/AT&T Consumer Mobility Company Name － City , State Effectively oversaw all agent personal payroll processing, attendance, etc. Efficiently trained new employees in company policy and procedure. Consistently ensured delivery of quality customer service vital to sustaining and growing client base. Sent an EOD report to all Operations teams that included an hourly interval report and information that pertained for that day. Calibrated every week with all contact centers and client to review QA. Looked at intervals to ensure the Service Level, Forecast Percentage, Abandon Rate, and calls answered were at the clients expectations. Communicated with other Operation Management Centers to go over questions or concerns for the day. Held meetings with Operations Manager and also with the client over Webex and phone to review results. Coached agents on daily basis on performance (Quality Assurance, Adherence, Sales conversion rate, etc.) Successfully steered home goods sales operations to generate high volume growth and revenue. 05/2009 to 07/2011 Assistant Supervisor Company Name － City , State Maintained contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed. Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation. Assigned patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings. Checked with customers to ensure that they are enjoying their meals and take action to correct any problems. Presented menus to patrons and answer questions about menu items, making recommendations upon request. Inspected dining and serving areas to ensure cleanliness and proper setup. Education 2015 Certificate : Systems Administration/Networks Pima Community College － City , State , USA Pima Community College Certificate, Systems Administration/Networks, 2015 - Present Grade: A GPA: 3.8 Languages English (Native or bilingual proficiency) Spanish (Native or bilingual proficiency) Skills Operations Management Team Leadership Customer Experience Training | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME584592866" style="
padding-top:0px;
"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_584592866_1_380535220" style="
padding-top:0px;
"> <div class="name thinbottomborder" itemprop="name"> <span class="field fName" id="584592866FNAM1"> </span> <span> </span> <span class="field" id="584592866LNAM1"> MERCHANT SERVICES ADVOCATE</span> </div> </div> </div> <div class="section" id="SECTION_SUMM584592868" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM584592868"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_584592868_1_380535222" style="
padding-top:0px;
"> <div class="field singlecolumn noPind" id="584592868FRFM1"> <p align="LEFT"> Management Experience and a Desire to Work for the Best </p> <br/> <p align="LEFT"> Skilled Management Professional eager to contribute expertise, strong personnel development skills, and communication talents toward actively supporting an organization in maximizing performance.</p> </div> </div> </div> <div class="section" id="SECTION_HILT584592869" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT584592869"> Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_584592869_1_380538318" style="
padding-top:0px;
"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="584592869SKC11"> <ul> <li> Client relations specialist</li> <li> Team management</li> <li> Focused on customer satisfaction</li> <li> Training and development</li> <li> Deadline-oriented</li> <li> Customer Relationship Management software (CRM)</li> </ul> </td> <td class="field twocol_2" id="584592869SKC21"> <ul> <li> High customer service standards</li> <li> Employee relations specialist</li> <li> Call center management experience</li> <li> Strong problem solving ability</li> <li> Customer service management expertise</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_ACCM584593457" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_ACCM584593457"> Accomplishments</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_584593457_1_380607578" style="
padding-top:0px;
"> <div class="field singlecolumn" id="584593457FRFM1"> <p align="LEFT"> Exceeded corporate target for customer satisfaction for 4 months in a row.</p> </div> </div> </div> <div class="section" id="SECTION_EXPR584592870" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR584592870"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_584592870_1_380535223" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="584592870JSTD1"> 07/2013</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="584592870EDDT1"> Current</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="584592870JTIT1"> Merchant Services Advocate</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="584592870COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="584592870JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="584592870JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="584592870JDES1" itemprop="description"> <ul> <li> Solves challenging member situations creatively and efficiently - while maintaining the LivingSocial brand promise of surprising and delighting - utilizing strong listening skills, empathy and probing techniques to identify reason(s) for disconnect and overcome objections.</li> <li> Builds and strengthens relationships with merchants by providing an exceptional merchant experience to ensure quality experiences.</li> <li> Manages logistics of promotions directly with the merchant via phone and email.</li> <li> Quickly responds to and resolve all merchant questions/issues.</li> <li> Keeps records of merchant interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.</li> <li> Problem solving by utilizing internal teams to solve complex issues.</li> <li> Communicates effectively across all internal channels and provide effective solutions.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_584592870_2_380549338" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="584592870JSTD2"> 11/2013</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="584592870EDDT2"> 03/2014</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="584592870JTIT2"> Mobile Sales Consultant (Seasonal)</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="584592870COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="584592870JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="584592870JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="584592870JDES2" itemprop="description"> <ul> <li> Provided personalized service and exceptional expertise for customers. </li> <li> Handled all aspects of the sale including: customer contracts and warranties, customer payments, cash and credit card/check transactions. </li> <li> Developed, maintained and communicated strong, up-to-date knowledge of wireless products, accessories, pricing plans and service features.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_584592870_3_380535224" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="584592870JSTD3"> 07/2012</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="584592870EDDT3"> 07/2013</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="584592870JTIT3"> Operations Supervisor/T-Mobile Gen Care</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="584592870COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="584592870JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="584592870JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="584592870JDES3" itemprop="description"> <ul> <li> Maintained client satisfaction.</li> <li> Oversaw that agents were meeting required metrics (KPI's).</li> <li> Coached agents to help them grow and succeed in the goals they set forth (Coach to behaviors).</li> <li> Implemented new changes and ensure that everyone is on board with the new changes, with address and concerns that took place.</li> <li> Set career paths and mentored individuals seeking to move up in the company.</li> <li> Scheduled meetings and interviews also interviewed individuals interest in new positions (Hiring Manager).</li> <li> Assisted with training individuals to learn the skills necessary for the client/ LOB.</li> <li> Organized training groups as well as facilitated them.</li> <li> Quality Assured calls to ensure company policies were meet.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_584592870_4_380535225" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="584592870JSTD4"> 08/2011</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="584592870EDDT4"> 07/2012</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="584592870JTIT4"> Operations Team Lead/AT&T Consumer Mobility</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="584592870COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="584592870JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="584592870JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="584592870JDES4" itemprop="description"> <ul> <li> Effectively oversaw all agent personal payroll processing, attendance, etc.</li> <li> Efficiently trained new employees in company policy and procedure.</li> <li> Consistently ensured delivery of quality customer service vital to sustaining and growing client base.</li> <li> Sent an EOD report to all Operations teams that included an hourly interval report and information that pertained for that day.</li> <li> Calibrated every week with all contact centers and client to review QA.</li> <li> Looked at intervals to ensure the Service Level, Forecast Percentage, Abandon Rate, and calls answered were at the clients expectations.</li> <li> Communicated with other Operation Management Centers to go over questions or concerns for the day.</li> <li> Held meetings with Operations Manager and also with the client over Webex and phone to review results.</li> <li> Coached agents on daily basis on performance (Quality Assurance, Adherence, Sales conversion rate, etc.)</li> <li> Successfully steered home goods sales operations to generate high volume growth and revenue.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_584592870_5_380535226" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="584592870JSTD5"> 05/2009</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="584592870EDDT5"> 07/2011</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="584592870JTIT5"> Assistant Supervisor</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="584592870COMP5" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="584592870JCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="584592870JSTA5" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="584592870JDES5" itemprop="description"> <ul> <li> Maintained contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.</li> <li> Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.</li> <li> Assigned patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.</li> <li> Checked with customers to ensure that they are enjoying their meals and take action to correct any problems.</li> <li> Presented menus to patrons and answer questions about menu items, making recommendations upon request.</li> <li> Inspected dining and serving areas to ensure cleanliness and proper setup.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC584592871" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC584592871"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_584592871_1_380535227" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <span class="dates_wrapper"> <span class="jobdates" id="584592871GRYR1"> 2015</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="584592871DGRE1" itemprop="name"> Certificate</span> <span> : </span> <span class="programline" id="584592871STUY1"> Systems Administration/Networks</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="584592871SCHO1" itemprop="name"> Pima Community College</span> <span class="statesWrapper"> － </span> <span class="joblocation jobcity" id="584592871SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="584592871SSTA1"> State</span> <span> , </span> <span class="joblocation jobstate" id="584592871SCNT1"> USA</span> </span> <span class="paddedline"> <span class="field" id="584592871FRFM1"> <p align="LEFT"> Pima Community College Certificate, Systems Administration/Networks, 2015 - Present</p> <p align="LEFT"> Grade: A</p> <p align="LEFT"> GPA: 3.8</p> </span> </span> </div> </div> </div> <div class="section" id="SECTION_LANG584592874" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_LANG584592874"> Languages</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_584592874_1_380535230" style="
padding-top:0px;
"> <div class="field singlecolumn" id="584592874FRFM1"> <p align="LEFT"> English (Native or bilingual proficiency)</p> <p align="LEFT"> Spanish <font> (Native or bilingual proficiency)</font> </p> <p> </p> </div> </div> </div> <div class="section" id="SECTION_SKLL584592875" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL584592875"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_584592875_1_380535231" style="
padding-top:0px;
"> <div class="field singlecolumn" id="584592875FRFM1"> <ul> <li> Operations Management</li> <li> Team Leadership</li> <li> Customer Experience</li> <li> Training </li> </ul> </div> </div> </div> </div> |
15,727,656 | ADVOCATE | "Peer counseling, customer service, database, documentation, Internet Applications, Excel, e-mail, o(...TRUNCATED) | "Associate of Science : Truckee Community College - Psychology, Associate of Arts : Southwester Poly(...TRUNCATED) | "Transitional Housing Advocate, Mental Health Support Specialist, Administrative Assistant, Communit(...TRUNCATED) | " TRANSITIONAL HOUSING ADVOCATE Summary Diversified background in providing servic(...TRUNCATED) | "<div class=\"fontsize fontface vmargins hmargins linespacing pagesize\" id=\"document\"> <div class(...TRUNCATED) |
31,242,382 | ADVOCATE | "Cash handling, Shipping and receiving, Careful and active listener, Multi-tasking, Professional and(...TRUNCATED) | "Southern University, Computer Science, Associate of Science, Alabama State University, Dance, High (...TRUNCATED) | "Consumer Services Advocate, Account Manager, Customer Service Representative, Shipping and Receivin(...TRUNCATED) | " CONSUMER SERVICES ADVOCATE Career Overview Dedicated Customer Service Repres(...TRUNCATED) | "<div class=\"fontsize fontface vmargins hmargins linespacing pagesize\" id=\"document\"> <div class(...TRUNCATED) |
29,173,771 | ADVOCATE | "Directors Credential, Relationship building, Parental training, Effective communication, Family adv(...TRUNCATED) | CDA: Child Development, High School Diploma | Center Director/Head Start Family Advocate, Head Start Family Advocate, Assistant Teacher | " CENTER DIRECTOR/HEAD START FAMILY ADVOCATE Professional Summary Organized and de(...TRUNCATED) | "<div class=\"MPR skn-hrt1 fontsize fontface vmargins hmargins pagesize dynamicbg\" id=\"document\">(...TRUNCATED) |
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in Data Studio
Resume Dataset
Dataset Description
This dataset contains resume data for different job categories with skills, education, and experience information that can be used for resume classification or career prediction applications.
Data Structure
This dataset is stored in CSV format with the following columns:
id: Unique identifier for each resumecategory: Job category or field (e.g., HR, IT, Marketing)skills: Comma-separated list of skills mentioned in the resumeeducation: Comma-separated list of education qualificationsexperience: Comma-separated list of job experiences
Dataset Splits
train: Main training dataseteval: Evaluation dataset (last 200 samples)
Usage
You can load this dataset using the Hugging Face datasets library:
from datasets import load_dataset
# Load the entire dataset
dataset = load_dataset("C0ldSmi1e/resume-dataset")
# Access specific splits
train_data = dataset["train"]
eval_data = dataset["eval"]
# Check the columns
print(train_data.column_names)
# Access a sample entry
print(train_data[0])
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