Complaint
stringlengths 24
98
| Category
stringclasses 16
values | Urgency
stringclasses 4
values | target
stringclasses 59
values |
|---|---|---|---|
Delivery notification came before shipping confirmation
|
Order Tracking
|
Immediate
|
Order Tracking | Immediate
|
Package scanned 'left at front desk' but no desk exists
|
Order Tracking
|
High
|
Order Tracking | High
|
Carrier claims 'delivered to household member' but lives alone
|
Order Tracking
|
Medium
|
Order Tracking | Medium
|
Tracking shows 'on hold' but no reason given
|
Order Tracking
|
High
|
Order Tracking | High
|
Order status says 'shipped' but carrier has no record
|
Order Tracking
|
Immediate
|
Order Tracking | Immediate
|
Subscription auto-renewed after cancellation
|
Subscriptions
|
Immediate
|
Subscriptions | Immediate
|
Free trial converted to paid without warning
|
Subscriptions
|
High
|
Subscriptions | High
|
Can't find cancellation option in account
|
Subscriptions
|
Medium
|
Subscriptions | Medium
|
Charged annual rate when monthly was selected
|
Subscriptions
|
Immediate
|
Subscriptions | Immediate
|
Renewal price increased without notification
|
Subscriptions
|
High
|
Subscriptions | High
|
Subscription renewed 3 days before expiration
|
Subscriptions
|
Medium
|
Subscriptions | Medium
|
Canceled but still have access to service
|
Subscriptions
|
High
|
Subscriptions | High
|
Account shows 'active' after cancellation
|
Subscriptions
|
Immediate
|
Subscriptions | Immediate
|
Charged during cooling-off period
|
Subscriptions
|
High
|
Subscriptions | High
|
Auto-renewal toggle resets itself
|
Subscriptions
|
Medium
|
Subscriptions | Medium
|
Subscription renewed while paused
|
Subscriptions
|
High
|
Subscriptions | High
|
Payment failed but service wasn't suspended
|
Subscriptions
|
Medium
|
Subscriptions | Medium
|
Charged for premium tier after downgrade
|
Subscriptions
|
Immediate
|
Subscriptions | Immediate
|
Cancelation requires phone call only
|
Subscriptions
|
High
|
Subscriptions | High
|
Auto-renewal terms changed without notice
|
Subscriptions
|
Medium
|
Subscriptions | Medium
|
Subscription renewed after refund request
|
Subscriptions
|
High
|
Subscriptions | High
|
Free trial required credit card upfront
|
Subscriptions
|
Immediate
|
Subscriptions | Immediate
|
Charged before free trial ended
|
Subscriptions
|
High
|
Subscriptions | High
|
Cancelation page gives 404 error
|
Subscriptions
|
Medium
|
Subscriptions | Medium
|
Renewal receipt sent to wrong email
|
Subscriptions
|
High
|
Subscriptions | High
|
Subscription renewed with expired card
|
Subscriptions
|
Immediate
|
Subscriptions | Immediate
|
Account says 'canceled' but still charged
|
Subscriptions
|
High
|
Subscriptions | High
|
Auto-renewal date changes automatically
|
Subscriptions
|
Medium
|
Subscriptions | Medium
|
Charged annual when canceling monthly
|
Subscriptions
|
High
|
Subscriptions | High
|
Trial period shortened without notice
|
Subscriptions
|
Immediate
|
Subscriptions | Immediate
|
Subscription restarted after 6 months
|
Subscriptions
|
High
|
Subscriptions | High
|
Cancelation requires submitting ID
|
Subscriptions
|
Medium
|
Subscriptions | Medium
|
Auto-renewal turned back on after update
|
Subscriptions
|
High
|
Subscriptions | High
|
Charged during grace period
|
Subscriptions
|
Immediate
|
Subscriptions | Immediate
|
Free trial counted as first payment
|
Subscriptions
|
High
|
Subscriptions | High
|
Subscription renewed after chargeback
|
Subscriptions
|
Medium
|
Subscriptions | Medium
|
Cancelation button hidden in settings
|
Subscriptions
|
High
|
Subscriptions | High
|
Auto-renewal receipt has no opt-out
|
Subscriptions
|
Immediate
|
Subscriptions | Immediate
|
Charged full price after discount period
|
Subscriptions
|
High
|
Subscriptions | High
|
Trial auto-converted without reminder
|
Subscriptions
|
Medium
|
Subscriptions | Medium
|
Subscription renewed after death of user
|
Subscriptions
|
High
|
Subscriptions | High
|
Cancelation requires mailed letter
|
Subscriptions
|
Immediate
|
Subscriptions | Immediate
|
Auto-renewal uses different payment method
|
Subscriptions
|
High
|
Subscriptions | High
|
Charged during account suspension
|
Subscriptions
|
Medium
|
Subscriptions | Medium
|
Free trial required social media post
|
Subscriptions
|
High
|
Subscriptions | High
|
Subscription renewed after 3 cancellations
|
Subscriptions
|
Immediate
|
Subscriptions | Immediate
|
Account shows inactive but still billing
|
Subscriptions
|
High
|
Subscriptions | High
|
Auto-renewal charges higher than agreed
|
Subscriptions
|
Medium
|
Subscriptions | Medium
|
Charged before service activation
|
Subscriptions
|
High
|
Subscriptions | High
|
Cancelation requires in-person visit
|
Subscriptions
|
Immediate
|
Subscriptions | Immediate
|
Renewal notification sent after charge
|
Subscriptions
|
High
|
Subscriptions | High
|
Subscription restarted after 1 year
|
Subscriptions
|
Medium
|
Subscriptions | Medium
|
Auto-renewal terms in hidden FAQ
|
Subscriptions
|
High
|
Subscriptions | High
|
Charged for add-on never selected
|
Subscriptions
|
Immediate
|
Subscriptions | Immediate
|
Free trial required survey completion
|
Subscriptions
|
High
|
Subscriptions | High
|
Subscription renewed during dispute
|
Subscriptions
|
Medium
|
Subscriptions | Medium
|
Cancelation page asks for feedback first
|
Subscriptions
|
High
|
Subscriptions | High
|
Auto-renewal uses old card on file
|
Subscriptions
|
Immediate
|
Subscriptions | Immediate
|
Charged after moving countries
|
Subscriptions
|
High
|
Subscriptions | High
|
Trial period changed retroactively
|
Subscriptions
|
Medium
|
Subscriptions | Medium
|
Subscription renewed after bank change
|
Subscriptions
|
High
|
Subscriptions | High
|
Account cancellation not synced with billing
|
Subscriptions
|
Immediate
|
Subscriptions | Immediate
|
Auto-renewal charges tax suddenly
|
Subscriptions
|
High
|
Subscriptions | High
|
Charged during military deployment
|
Subscriptions
|
Medium
|
Subscriptions | Medium
|
Free trial required friend referral
|
Subscriptions
|
High
|
Subscriptions | High
|
Subscription renewed after fraud report
|
Subscriptions
|
Immediate
|
Subscriptions | Immediate
|
Cancelation requires 30-day notice
|
Subscriptions
|
High
|
Subscriptions | High
|
Auto-renewal uses wrong currency
|
Subscriptions
|
Medium
|
Subscriptions | Medium
|
Charged during natural disaster
|
Subscriptions
|
High
|
Subscriptions | High
|
Trial required minimum usage hours
|
Subscriptions
|
Immediate
|
Subscriptions | Immediate
|
Subscription renewed after bankruptcy
|
Subscriptions
|
High
|
Subscriptions | High
|
Account shows canceled but keeps billing
|
Subscriptions
|
Medium
|
Subscriptions | Medium
|
Auto-renewal charges processing fee
|
Subscriptions
|
High
|
Subscriptions | High
|
Charged during hospital stay
|
Subscriptions
|
Immediate
|
Subscriptions | Immediate
|
Free trial required app download
|
Subscriptions
|
High
|
Subscriptions | High
|
Subscription renewed after death
|
Subscriptions
|
Medium
|
Subscriptions | Medium
|
Cancelation requires notarized form
|
Subscriptions
|
High
|
Subscriptions | High
|
Auto-renewal terms in image file
|
Subscriptions
|
Immediate
|
Subscriptions | Immediate
|
Charged during service outage
|
Subscriptions
|
High
|
Subscriptions | High
|
Trial required credit score check
|
Subscriptions
|
Medium
|
Subscriptions | Medium
|
Subscription renewed after divorce
|
Subscriptions
|
High
|
Subscriptions | High
|
Account cancellation requires video call
|
Subscriptions
|
Immediate
|
Subscriptions | Immediate
|
Auto-renewal charges foreign fee
|
Subscriptions
|
High
|
Subscriptions | High
|
Charged during declared disability
|
Subscriptions
|
Medium
|
Subscriptions | Medium
|
Free trial required biometric data
|
Subscriptions
|
High
|
Subscriptions | High
|
Subscription renewed after FTC complaint
|
Subscriptions
|
Immediate
|
Subscriptions | Immediate
|
Cancelation page has fake error
|
Subscriptions
|
High
|
Subscriptions | High
|
Auto-renewal uses dynamic pricing
|
Subscriptions
|
Medium
|
Subscriptions | Medium
|
Charged during declared bankruptcy
|
Subscriptions
|
High
|
Subscriptions | High
|
Trial required background check
|
Subscriptions
|
Immediate
|
Subscriptions | Immediate
|
Subscription renewed after class action
|
Subscriptions
|
High
|
Subscriptions | High
|
Account shows expired but still bills
|
Subscriptions
|
Medium
|
Subscriptions | Medium
|
Auto-renewal charges restoration fee
|
Subscriptions
|
High
|
Subscriptions | High
|
Charged during declared pandemic
|
Subscriptions
|
Immediate
|
Subscriptions | Immediate
|
Free trial required DNA sample
|
Subscriptions
|
High
|
Subscriptions | High
|
Subscription renewed after GDPR request
|
Subscriptions
|
Medium
|
Subscriptions | Medium
|
Cancelation requires minimum age
|
Subscriptions
|
High
|
Subscriptions | High
|
Auto-renewal uses crypto wallet
|
Subscriptions
|
Immediate
|
Subscriptions | Immediate
|
Charged during declared emergency
|
Subscriptions
|
High
|
Subscriptions | High
|
Trial required facial recognition
|
Subscriptions
|
Medium
|
Subscriptions | Medium
|
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