Entities in Call Centre data.
#2
by
Daaaku
- opened
I'm trying to perform NER on the healthcare call center data about customer complains, 'why people are calling them' to be precise.
What are some entity_types that i can use? I've tried to modify the entity prompt eg: What {device} is causing the problem?, What describes the {issue} in the text?, What describes the {problem} in the text? etc.
How can i leverage 3-4 entities together in a single instance? Any suggestions would help.