Update app.py

app.py

@@ -10,19 +10,18 @@ import io
 import re
 import os
 
-# Embedded call center FAQs
+# Embedded call center FAQs (fixed formatting: escaped quotes, consistent rows, no trailing newline)
 csv_data = """question,answer,call_id,agent_id,timestamp,language
-How do I reset my password?,Go to the login page, click "Forgot Password," and follow the email instructions.,12345,A001,2025-04-01 10:15:23,en
-What are your pricing plans?,We offer Basic ($10/month), Pro ($50/month), and Enterprise (custom).,12346,A002,2025-04-01 10:17:45,en
-How do I contact support?,Email [email protected] or call +1-800-123-4567.,12347,A003,2025-04-01 10:20:10,en
+"How do I reset my password?","Go to the login page, click ""Forgot Password,"" and follow the email instructions.",12345,A001,2025-04-01 10:15:23,en
+"What are your pricing plans?","We offer Basic ($10/month), Pro ($50/month), and Enterprise (custom).",12346,A002,2025-04-01 10:17:45,en
+"How do I contact support?","Email [email protected] or call +1-800-123-4567.",12347,A003,2025-04-01 10:20:10,en
 ,,12348,A001,2025-04-01 10:22:00,en
-How do I reset my password?,Duplicate answer.,12349,A002,2025-04-01 10:25:30,en
-help,Contact us.,12350,A004,2025-04-01 10:27:15,
-What is the refund policy?,Refunds available within 30 days; contact support.,12351,A005,2025-04-01 10:30:00,es
-Invalid query!!!,N/A,12352,A006,2025-04-01 10:32:45,en
-How do I update my billing?,Log in, go to "Billing," and update your payment method.,,A007,2025-04-01 10:35:10,en
-What are pricing plans?,Basic ($10/mo), Pro ($50/mo).,12353,A002,2025-04-01 10:37:20,en
-"""
+"How do I reset my password?","Duplicate answer.",12349,A002,2025-04-01 10:25:30,en
+"help","Contact us.",12350,A004,2025-04-01 10:27:15,en
+"What is the refund policy?","Refunds available within 30 days; contact support.",12351,A005,2025-04-01 10:30:00,es
+"Invalid query!!!","N/A",12352,A006,2025-04-01 10:32:45,en
+"How do I update my billing?","Log in, go to ""Billing,"" and update your payment method.",,A007,2025-04-01 10:35:10,en
+"What are pricing plans?","Basic ($10/month), Pro ($50/month).",12353,A002,2025-04-01 10:37:20,en"""
 
 # Data cleanup function
 def clean_faqs(df):
@@ -71,7 +70,7 @@ def clean_faqs(df):
 
 # Load and clean FAQs
 try:
-    faq_data = pd.read_csv(io.StringIO(csv_data))
+    faq_data = pd.read_csv(io.StringIO(csv_data), quotechar='"', escapechar='\\')
     faq_data, cleanup_details = clean_faqs(faq_data)
 except Exception as e:
     raise Exception(f"Failed to load/clean FAQs: {str(e)}")