(b) TELEPHONE SUPPORT SERVICE Telephone Support Service includes Sparkling having direct telephone access to employees of Garman who have the necessary technical expertise and experience to understand and consider Sparkling's inquiries concerning the failure of Software to operate according to Specifications and to clarify Documentation that is either insufficient or unclear. Such direct telephone access shall be available in accordance with the Telephone Support Schedule. In the event that the Telephone Support Service does provide a resolution to Sparkling (acting reasonably) within 2 business days to permit the Software to meet the Specifications, then Garman shall provide Software Repair Services to address the Software failure. The existing Telephone support numbers are for Garman business hours 1-800-667-6901 or 1-306-242-6322 PAGE 5 and after hours 1-306-717-1999, which is a pager number being monitored directly by qualified Garman staff. (c) SOFTWARE REPAIR SERVICE Should the Software not operate substantially in conformance with the Sparkling's Specifications in all material respects, Garman will use its best efforts to repair the Software under the support agreement at no additional charge to Sparkling. Notwithstanding the foregoing, Garman may charge a fee at its rates set out in the Fee Schedule to provide Software Repair Services which are required due to: (1) failure due to Sparkling operator errors; (2) failure to maintain Software at such updated version or release of the Software provided by Garman to Sparkling, from time to time, at no additional charge as part of the Maintenance Services or otherwise; (3) material modification of the Software by Sparkling; or (4) the Software being transferred to a different networking environment or hardware configuration without the prior written consent of Garman; or (5) any failure of the hardware or the operating system not caused by Garman or the Software. 11. FEES Sparkling shall pay the fees as