inconvenience to LICENSEE or an End User. This includes any priority A Defect for which a viable detour or work around is available. -C- All other problems that LICENSEE and an End User can easily avoid for which there is no urgency for a resolution. (2) Response: Response consists of providing, as appropriate, one of the following to the LICENSEE: an existing correction; A new correction; a viable detour or work around; a request for more information to complete analysis of the problem, or a plan on how the problem will be corrected. (3) Closure: Closure consists of providing a final correction or work around of the problem including an Update and revised or new Documentation as necessary. If D2 fails to correct Defects according to the schedule specified in this Article 6, LICENSEE shall deduct from future runtime license fees, as specified in Exhibit C, a "late fee" for each day past the deadline in the schedule of this section. The "late fee" shall equal to 50% (fifty percent) of the runtime license fees paid to D2 for the previous two calendar quarters equally divided over 180 (one hundred eighty) days. In the event LICENSEE has selected the Buy-out option in the runtime license fee schedule of Exhibit C, then the "late fee" for each day past the deadline shall be 50% (fifty percent) of the Buy-out fee equally divided over 1095 (one thousand and ninety five) days; and this "late fee" shall be paid to LICENSEE each calendar month until the error is corrected either by D2 or LICENSEE. 6.4 Support. D2 will provide the following support to LICENSEE throughout the Warranty period and for those subsequent years for which support has been purchased by Licensee: (i) D2 will assist LICENSEE in determining if problems encountered by LICENSEE