assign Systems Analyst Updates project plan (may be done by Implementation Manager) 10) Supplier's Analyst When CO completed, form is returned to Supplier Project Manager 11) Supplier Project Manager a) Reviews the results of the CO (deliverables, activities …) and concurs that CO was completed. Signs form. b) Returns form to Project Administrator. 12) Project Administrator a) b) c) d) e) Makes two copies of completed form. Sends one copy to Supplier Accounting. Files one copy in "CO Completed" file. Sends original back to Bank of America Project Manager. Updates log. 13) Bank of America Project Manager a) b) Reviews form and results. Files in Bank of America's "CO Completed" file. Proprietary to Bank of America C-3 vTIP2010 Source: CARDLYTICS, INC., S-1, 1/12/2018 SCHEDULE D Maintenance Services MAINTENANCE SERVICES A. During the Warranty Period, Supplier shall provide Bank of America Maintenance Services at no additional charge, provided that if a Customization is not Operative at the end of the applicable Warranty Period, Maintenance Services shall continue to be provided without additional charge until the Customization is Operative. B. Supplier shall provide the Maintenance Services described in this for Software, Updates and Upgrades provided to Bank of America pursuant to this Agreement. C. As part of Maintenance Services, Supplier shall provide the following: (1) help desk support available twenty-four (24) hours a day, seven (7) days a week via toll-free telephone number with help desk technicians sufficiently trained and experienced to identify or resolve most support issues and who shall respond to all Bank of America requests for support within fifteen (15) minutes after receiving a request for assistance; (2) a current list of persons and telephone numbers. including pager numbers, (the "Calling List") for Bank of America to contact to enable Bank of America to escalate its support requests for