and/or expiration date is missing, illegible, covered, and/or unreadable on original container. · Product that has been damaged due to improper storage handling, fire, flood, or catastrophe. · Product that has been sold expressly on a non-returnable basis. · Product that is not in its original container and/or not bearing its original label. · Product that is in its original container with a prescription label attached. · Product that has been repackaged · Partial Vials · Product obtained illegally or via diverted means · Product purchased on the "secondary source" market or from a distributor other than SCIEN. · Product that HEMISPHERX determines, in its sole discretion, is otherwise adulterated, misbranded, or counterfeit. HEMISPHERX will only accept returns shipped to SCIEN. All eligible products shall be shipped in a safe, secure, and reliable manner, and in compliance with all applicable federal, state and local laws, regulations and statutes. It is the shipper's responsibility to securely package all return goods to prevent to prevent breakage during transit and otherwise comply with the laws and regulations applicable to the packaging, shipping, and transport of return goods shipments. HEMISPHERX is not responsible for shipments lost and/or damaged in transit. HEMISPHERX recommends that all customers insure return goods shipments. HEMISPHERX will audit the quantities of return goods and final reimbursement will be based on HEMISPHERX count. All products will be reimbursed based on the price paid direct purchasing customers reimbursement will be issued in the form of credit or product replacement to the appropriate party. {***} Confidential portions of this exhibit have been redacted and filed separately with the Commission pursuant to a confidential treatment request in accordance with Rule 24b-2 of the Securities Exchange Act of 1934, as amended. Page 27 of 28 To assist in accurate credit memo processing, please include the