MAINTENANCE AGREEMENT BETWEEN XIMAGE AND SAGEM S.A., DEPARTEMENT MORPHO SYSTEMES Page 1 TABLE OF CONTENTS 1. Definitions...................................................................3 2. Term of Agreement.............................................................4 3. Software Maintenance Services.................................................4 4. Performance of Services.......................................................4 5. Customer Obligations and Warranties...........................................5 6. Charges.......................................................................5 7. Non disclosure................................................................5 8. Response by XIMAGE............................................................6 9. Intervention on site..........................................................6 10. Return and Repair.............................................................7 11. Injunctive Relief/Termination.................................................7 12. Indemnification...............................................................7 13. Termination...................................................................7 14. Disclaimer of Warranty........................................................8 15. Limitations of Liability......................................................8 16. Arbitration...................................................................9 17. Force Majeure.................................................................9 18. Successors and Assigns........................................................9 19. Amendments....................................................................9 20. Entire Agreement and Waiver...................................................10 Page 2 This Agreement is entered into this 31 January, 1994 by and between SAGEM S.A., Departement MORPHO Systemes whose address is 33, route de la Bonne Dame, 77300 FONTAINEBLEAU, FRANCE (hereinafter referred to as MORPHO) and XIMAGE corporation whose address is 1050 North Fifth Street, SAN JOSE, California 95112 (hereinafter referred to as XIMAGE) for the Customer Support and Software Maintenance. WITNESSETH WHEREAS, XIMAGE and MORPHO have signed the "ForceField PSS Agreement" for the purchase of services and the use of Software referred to hereafter as the ForceField PSS System. WHEREAS, XIMAGE has granted to MORPHO a perpetual and non-exclusive license, transferable only to the Kuwait Government and solely for use with the PSS to be installed and used as a portrait storage system in connection with the AFIS sold to the Kuwait Government in Kuwait. 1. DEFINITIONS The terms defined in this Section shall have the meaning as follows: FIRST LEVEL OF MAINTENANCE means MORPHO will require the Kuwait Government to contact MORPHO maintenance personnel for all problems associated with the installed Force Field PSS System. MORPHO will respond with fixes and/or workarounds to keep the system operational. MORPHO personnel may document any software problems and refer them to XIMAGE for additional fixes or patches. SECOND LEVEL OF MAINTENANCE means if Morpho's personnel can not start