Other Issues. Use these procedures to resolve other issues that may occur. The problem Try this! The TV is hot. The picture won't display in full screen. The Not message appears. The Captions item in the TV is grayed out. The TV smells of plastic. This smell is normal and will dissipate over time. Signal Information under Self Diagnosis isn't activated. The TV is tilted to the side. Remove the base stand from the TV and reassemble it