. This function requires an Internet connection. What is Remote Support? Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely: Diagnose your TV Adjust the TV settings for you Perform a factory reset on your TV Install recommended firmware updates How does Remote Support Work? You can easily get Samsung Remote Support service for your TV: Call the Samsung Contact Center and ask for remote support. Open the menu on your TV and go to the Support section