[
  {
    "question": "Process for service requests - Please follow this (Important)",
    "answer": "Hey folks! Hope everyone is well. We’ve been noticing a lot of people raising service issues in the community without going through support channels first. Let’s follow a process to ease things out: If you face any issue/challenges in the app - reach out to our customer support first. We have a strong and dependable team who is ready to help you out. Here’s how you can connect with our support team: Via App chat - Open the Jupiter app > Home page, click on the ? icon > Choose your query and start chat with an agent. Email support - support@jupiter.money Call support - +91 8655055086 We won’t be able to fully address issues on the community channel unless one has formally gone through support channels. Hence, the resolution for your issue will be given to you via support channels itself. Not the community. This community is a place to learn, interact, and get constructive feedback. More importantly, co-create the product together! From, The Community Team",
    "url": "https://community.jupiter.money/c/help/27/t/process-for-service-requests-please-follow-this-important/14910"
  },
  {
    "question": "How to remove postpaid number reminders?",
    "answer": "I once paid bill for a postpaid number, but i keep on getting notification on it. How to remove reminder for those numbers?",
    "url": "https://community.jupiter.money/c/help/27/t/how-to-remove-postpaid-number-reminders/55542"
  },
  {
    "question": "Custom metal debit card",
    "answer": "The feature is currently undergoing testing, and we hope to see it go live soon.",
    "url": "https://community.jupiter.money/c/help/27/t/custom-metal-debit-card/53951"
  },
  {
    "question": "How to transfer money from jupiter second account?",
    "answer": "Hai @Ray_Sar Go to POTS section and click on it. Use the withdraw money/ delete Pots option",
    "url": "https://community.jupiter.money/c/help/27/t/how-to-transfer-money-from-jupiter-second-account/55272"
  },
  {
    "question": "Superpots removed",
    "answer": "Yes. I believe it has gotten repaced by traditional recurring deposits",
    "url": "https://community.jupiter.money/c/help/27/t/superpots-removed/55101"
  },
  {
    "question": "Periodic Kyc update",
    "answer": "Hi Saurabh, We understand that you have a query regarding an email from Federal about activating your Pots account, as the link provided was not working. We sincerely regret the experience. We see that you have successfully completed the Rekyc process. However, we have highlighted the case with the relevant team for further clarity, and we will ensure to get back to you soon with an update via email (4059405). Thank you for your patience.",
    "url": "https://community.jupiter.money/c/help/27/t/periodic-kyc-update/54784"
  },
  {
    "question": "Pot withdrawal issue",
    "answer": "Hello Sanat, we understand that you’re experiencing issues while attempting to withdraw from your POTs account. We sincerely regret the inconvenience caused. We will reach out to you via DM to assist you further.",
    "url": "https://community.jupiter.money/c/help/27/t/pot-withdrawal-issue/54516"
  },
  {
    "question": "RTO payment failed but money debited",
    "answer": "Hello Sandeep! We understand your concern regarding the failed transaction. Typically, refunds for unsuccessful payments are processed automatically within a few working days. However, to ensure a smooth resolution, we will connect with you via DM for further assistance. Thank you for your patience.",
    "url": "https://community.jupiter.money/c/help/27/t/rto-payment-failed-but-money-debited/54679"
  },
  {
    "question": "Need help onboarding",
    "answer": "Hello Sushmita, we understand your concern and sincerely apologize for the inconvenience caused. Please be assured that we are here to assist you. We will connect with you via direct message shortly. Thank you",
    "url": "https://community.jupiter.money/c/help/27/t/need-help-onboarding/54653"
  },
  {
    "question": "Unable to Make Transactions Using My Visa Debit Card",
    "answer": "Tried loading slice wallet and was able to receive the OTP. Guess this needs a ticket to be raised for further investigation",
    "url": "https://community.jupiter.money/c/help/27/t/unable-to-make-transactions-using-my-visa-debit-card/54376"
  },
  {
    "question": "EMI loan repayment showing in progress",
    "answer": "Hello Jagadishwar, We have identified an eNACH related issue that was caused by a technical problem on our end. We are currently working to resolve this issue as quickly as possible. Once the issue is resolved, we will notify you via App-Push notification and WhatsApp. Please be assured that no penalty charges will be applied to your loan account due to this issue. You can safely ignore any Overdue EMI messages you may receive in the meantime. Thank you for your patience and understanding.",
    "url": "https://community.jupiter.money/c/help/27/t/emi-loan-repayment-showing-in-progress/54501"
  },
  {
    "question": "I forgot my Jupiter mpin and I lost my debit card",
    "answer": "Hello Hareesh! Thank you for reaching out and sharing your concern. We regret any inconvenience caused and we’ll connect with you via Dm to assist you further. Thank you for your understanding.",
    "url": "https://community.jupiter.money/c/help/27/t/i-forgot-my-jupiter-mpin-and-i-lost-my-debit-card/54422"
  },
  {
    "question": "How to redeem Jupiter CC points without a new jupiter bank account?",
    "answer": "I believe there is an option to use the points while making a bill payment or an option to redeem them for vouchers. It is recommended you reach out to the in app chat support to get more detailed information",
    "url": "https://community.jupiter.money/c/help/27/t/how-to-redeem-jupiter-cc-points-without-a-new-jupiter-bank-account/54396"
  },
  {
    "question": "Referral code program",
    "answer": "Hello Bhavin, We would like to inform you that, at present, we do not offer referral programs for savings accounts. However, we do provide this feature for our Rupay card. You will be able to find the same in the “Refer” section within the Jupiter app. Please find the steps below: Jupiter App → Home Page → Scroll down to Refer & Earn section → Invite via whatsapp → share the link with the referee to download app using the same. We hope this clarifies your query.",
    "url": "https://community.jupiter.money/c/help/27/t/referral-code-program/54079"
  },
  {
    "question": "Edge CSB Rupay Credit Card",
    "answer": "Hi I have been using this card for a month now, first it used to work great on UPI & other Platforms, but as soon i got the physical card, the card has not been working anywhere I had chat with the agent they said try a transaction for a smaller amount, it worked one time now for even ₹100 it does not work… look into this matter",
    "url": "https://community.jupiter.money/c/help/27/t/edge-csb-rupay-credit-card/53724"
  },
  {
    "question": "Jupiter Pro Upgrade",
    "answer": "Hi @Deveshu_Pathak.Thanks for highlighting this. We faced some issues with PRO upgrades this month. Our team is actively looking into the problem. Your account will be upgraded by today EOD, once the issue is resolved. We ackowledge the issue and apologize for the inconvenience you faced.",
    "url": "https://community.jupiter.money/c/help/27/t/jupiter-pro-upgrade/50324"
  },
  {
    "question": "Unable to initiate VKYC",
    "answer": "Same thing happening with me have you found any solution?",
    "url": "https://community.jupiter.money/c/help/27/t/unable-to-initiate-vkyc/53452"
  },
  {
    "question": "Selling digital gold investment",
    "answer": "I have around 3.8k in digital gold investment in jupiter, i have been trying to sell the entire thing but i am unable to, it says transaction temporarily unavailable. I really need that cash urgently, what is the issue? Can someone help me???",
    "url": "https://community.jupiter.money/c/help/27/t/selling-digital-gold-investment/53441"
  },
  {
    "question": "International Money Transfer",
    "answer": "Hey Guys, So I might need a help here. Iam waiting for my first international money transfer to get recieved in my jupiter account but the problem is that the remittor may have typed the name of my account wrong and all the rest details was correct but Add images he have initiated the transaction on last monday (09-09-24) and I have still not received the money yet. The remittor is from Pakistan and his bank is called HBL. What should I do?",
    "url": "https://community.jupiter.money/c/help/27/t/international-money-transfer/53339"
  },
  {
    "question": "Jupiter Bank Account Statement Attestation",
    "answer": "You can visit a nearby Federal bank branch.",
    "url": "https://community.jupiter.money/c/help/27/t/jupiter-bank-account-statement-attestation/53319"
  },
  {
    "question": "Digigold Gujrat india",
    "answer": "Hi Ajay, We understand your concern and sincerely apologize for the inconvenience. We’ll be reaching out to you via direct message to discuss this further. Thank you.",
    "url": "https://community.jupiter.money/c/help/27/t/digigold-gujrat-india/53053"
  },
  {
    "question": "Number update Issues",
    "answer": "Please send an email to support@jupiter.money and describe the issue in detail. They will be able to guide you on the next steps.",
    "url": "https://community.jupiter.money/c/help/27/t/number-update-issues/52752"
  },
  {
    "question": "I lost my phone",
    "answer": "Hello Jupiter, when can I receive the stament for 30 days?",
    "url": "https://community.jupiter.money/c/help/27/t/i-lost-my-phone/52731"
  },
  {
    "question": "UPI is not working.",
    "answer": "I am a freelancer and I need to receive payments from my clients after the project. It’s been more than 3 days and I am facing the issue of not receiving money. I have tried from several accounts to send the money to my Jupiter account. It always comes up with the pop up that bank account is not active. I am fed up with it now. In starting I thought it’s bank server glitch but it’s been more than 3 days now and I am really stuck. Please help me with this issue!",
    "url": "https://community.jupiter.money/c/help/27/t/upi-is-not-working/52702"
  },
  {
    "question": "Job scam report lost money recover",
    "answer": "Mode of transaction? Platform of transactions (paytm, phonePe…)? Your bank name? Reciever Bank name? How many days passed & Amount? Explain story in short… Do u have registed FIR? (Most Important)",
    "url": "https://community.jupiter.money/c/help/27/t/job-scam-report-lost-money-recover/44892"
  },
  {
    "question": "Account have been frozen",
    "answer": "@Logeshkumar I am sure this has been frustrating period and experience for you. The community is not equipped with the information or the insight to guide on this. While you have already mentioned that you have been following up with the customer support team, the only way to get the issue resolved is communicate with them and fraud investigation team and ensure you do not hold back any information that can help them resolve this issue for you.",
    "url": "https://community.jupiter.money/c/help/27/t/account-have-been-frozen/47679"
  },
  {
    "question": "Unable to create Jupiter account. The app says, 'There's issue with your identity verification'",
    "answer": "You could contact support@jupiter.money for further help. They can help you with it",
    "url": "https://community.jupiter.money/c/help/27/t/unable-to-create-jupiter-account-the-app-says-theres-issue-with-your-identity-verification/48835"
  }
]