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| import requests | |
| import json | |
| def rephrase_with_mistral(query, top_faqs, api_key): | |
| faq_block = "\n\n".join( | |
| [f"{i+1}. Q: {faq['question']}\n A: {faq['answer']}" for i, faq in enumerate(top_faqs)] | |
| ) | |
| prompt = f""" | |
| You are an intelligent FAQ assistant for a digital bank. | |
| A user asked this question: | |
| \"{query}\" | |
| Below are 3 FAQ entries retrieved as possibly relevant: | |
| {faq_block} | |
| Instructions: | |
| 1. Read all 3 FAQs carefully. | |
| 2. Decide which FAQ (if any) actually answers the user's question. | |
| 3. If **none** are truly relevant, say: "Sorry, I couldn’t find a relevant answer. Please contact support." | |
| 4. If one FAQ is relevant, use it to write a helpful, friendly, and clear response. | |
| 5. Do not guess or hallucinate. Be honest if nothing fits. | |
| 6. ✅ Do NOT explain your steps or say things like "Here's a suitable response." Just write the final response only. | |
| """ | |
| headers = { | |
| "Authorization": f"Bearer {api_key}", | |
| "HTTP-Referer": "https://yourapp.com", | |
| "X-Title": "Jupiter FAQ Bot" | |
| } | |
| data = { | |
| "model": "mistralai/mistral-small-3.2-24b-instruct-2506:free", | |
| "messages": [ | |
| {"role": "system", "content": "You are a helpful and honest banking assistant."}, | |
| {"role": "user", "content": prompt} | |
| ] | |
| } | |
| try: | |
| response = requests.post("https://openrouter.ai/api/v1/chat/completions", json=data, headers=headers) | |
| response.raise_for_status() | |
| result = response.json() | |
| token_usage = None | |
| if "usage" in result: | |
| token_usage = { | |
| "prompt": result["usage"].get("prompt_tokens", 0), | |
| "completion": result["usage"].get("completion_tokens", 0), | |
| "total": result["usage"].get("total_tokens", 0), | |
| } | |
| if "choices" in result: | |
| raw_answer = result["choices"][0]["message"]["content"] | |
| if "sorry" in raw_answer.lower() or "couldn't find" in raw_answer.lower(): | |
| raw_answer += ( | |
| "\n\n💡 Still need help?\n" | |
| "For faster response, customers can **call Jupiter customer care at +91 8655055086** " | |
| "(9 AM to 7 PM on weekdays) or **chat with executives in the app**.\n\n" | |
| "You can also lodge a complaint via the Jupiter App or **email [email protected]** from your registered email ID.\n" | |
| "For general info, visit the [Jupiter Help Center](https://support.jupiter.money)." | |
| ) | |
| return raw_answer, token_usage | |
| elif "error" in result: | |
| return f"❌ API Error: {result['error']['message']}", token_usage | |
| else: | |
| return "❌ Unknown error occurred during rephrasing.", token_usage | |
| except Exception as e: | |
| return f"❌ Request failed: {str(e)}", None | |