Please choose the correct ending to complete the given sentence: Finance and Business: [header] How to win back a customer [title] Be thankful. [step] Thank the customer for their business up to this point. Doing so will start the conversation off on a happy note.

Ending1: Being friendly rather than angry may help to calm emotions. [title] Ask the customer to tell you what the problem is. Ending2: You want to show the customer that you appreciate their efforts, even if you're not actually done with the transaction yet. [substeps] Note how you expressed gratitude in the letter. Ending3: [substeps] Always be sure to keep your thank-you notes brief. Honesty in a workplace is the key to winning a new customer. Ending4: You could say something like " i'm so glad to hear about my mouse pawn replacement. Is there anything that i can do to help? " [title] Respond calmly and professionally.

Answer format: ending1/ending2/ending3/ending4