Please choose the correct ending to complete the given sentence: Education and Communications: [header] How to sound professional on the phone [title] Write a brief sketch of your opening comments. [step] Nothing is more professional than someone who knows what they want to say and how to say it. If you know what you're going to say, the person you're speaking with will be put at ease and will sense that you are a true professional.

Ending1: [substeps] Use professional verbs as opposed to strong verbs. Choose " well-mannered " as the appropriate modifier to the phrase. Ending2: [substeps] If you can, write a sketch while you're talking. If you're on the phone in person, your sketch should be simple and fluid. Ending3: [substeps] Write down your place, your voice, and your excitement for the call. Ask yourself what it would be like to be the caller and see what worked best for you. Ending4: [substeps] If you're making a sales call, script out your sales pitch. If you're in information technology, you can say something like: " i'm calling about the computer system you inquired about.

Answer format: ending1/ending2/ending3/ending4