Please choose the correct ending to complete the given sentence: Work World: [header] How to be successful making telephone sales [title] Be focused before you start calling. [step] Put all of your information, including a script if you have one, in front of you in a neat and organized way. Read through it before you start; the time spent learning what is in it will pay off when you can answer questions easily and quickly.

Ending1: Pick your notes well, so that you know what you're going to say. Leave room for interruptions, both yours and others'. Ending2: If you leave out a question that a customer absolutely has to know right then and there, your customers are less likely to check back. [substeps] If you prefer digital conversations, it's ok to leave the visual cues behind. Ending3: Make sure your immediate environment is free of distractions and that you are comfortable in your chair. [substeps] Some people find that they are more comfortable making sales calls while standing. Ending4: [substeps] Know that the key to success is being a focused and dedicated customer. Do not get discouraged if you are not paid attention to correct grammar and punctuation.

Answer format: ending1/ending2/ending3/ending4