Please choose the correct solution to the question: How can I fix a phone or tablet that has its screen frozen?

Solution1: Attempt to restart the phone, if not do a forced restart on the phone. Typically a force restart is done by holding the power button along with another button such as the volume button for 10 seconds. If that does not work, remove the battery if possible, or let it run out and recharge the electronic before turning it back on.

Solution2: For a frozen phone or tablet, attempt a forced restart on the phone. Press the power button and the home button for 3 seconds, until the phone restarts. If that does not work, plug in the phone to its charger and charge it for an hour. Attempt to do the same process for the phone, and make it do a forced restart.

Answer format: solution1/solution2