2000 accomplishments sap related financial settlements developed ready implementation sap interface extremely tight timeline unify settlements sap interface gas power four rounds fit testing assistance canada sap testing implementation energy operations sap related processes reviewed transition plan developed energy operations sap process web site developed put intranet transfer unify sap knowledge team energy operations settlements personnel ready support implementation interface sap team encourage interaction energy operations interface arthur anderson sap audit clarify issues agree solutions restructured training resources eliminate dependence individual contractors exposure unexpected departure establishing relationship teamleadership keep energy operations specific training going kicked development business training complement systems training already place unify sitara launched energy operations manager coaching program team leadership ebs related launched project momentum project identify global data ebs convert ebs global data systems started requirements gathering bandwidth trading billing settlement joined blockbuster project focusing customer care billing