enrononline outage august 9 2001 enrononline started see message delivery slow drastically 8 40 8 50 updates slow products suspended trading 8 56 brought site offline insure trading would continue traders could manage products 9 10 able isolate issue single disk brick storage responding extremely slowly failing like removed storage configuration brought database back online verified database healthy brought eol back online approximately 9 28 point users internal external started logging back issue caused bug firmware disk vendor disk already provided us patch bug applying patch storage one brick time starting evening take eol offline second time 11 17 due failure another brick storage failure caused verifying root cause issue experienced earlier brought site back online 11 56 outage verified corruption loss data due either outages regards bob hillier e commerce operations