small cap stox sizzle contact center industry people today know exactly contact center predecessor call center brings mind large telemarketing operations people calling house dinner time fact contact center much see 800 numbers everywhere back credit cards fast food drive thru window bet even bottle water phone number call questions fact wherever 800 number person answering call person millions people north america alone across staggering 76 000 contact centers used contact center handled inbound customer service calls outbound sales calls proliferation internet customer service reps waiting phone calls faxes emails web chats call offices home phones cell phones even computers americans generate hundreds millions transactions year contact centers industry grown leaps bounds aggressive growth today likely get someone california answer call get someone india contact centers north america handle millions transactions year type transaction technology supports automatic call distributors inbound calls interactive voice response systems dreaded press 1 self service email web servers midst disparate technology contact centers began lose track important piece puzzle information contact center industry one data intensive industries think even order pair shoes contact center name phone number mailing address billing address credit card information etc contact center also information every one employees activity every call received long talked long placed people hold many calls transferred single piece technology track information people regarding activities one simple reason activities generated tracked different technologies human science systems inc hmns company overview human science systems inc pink sheets hmns contact center software development firm flagship product central authorityt serves one main purpose single point contact data generated contact center central authorityt track disseminate data generated contact center regardless technology data originated central authorityt contact center resource management ccrmt product ccrm act managing data regarding human physical technical resources within contact center contact center resources categorized four distinct umbrellas employees technology capacity clients may hard believe reality functions within contact center fall one four categories company come method technology allows departments easily exchange leverage valuable data real time basis hmns radar 1 datamonitor states us contact center market reached volume 76 000 contact centers 2001 end 2006 number exceed 79 600 contact centers 2 contact center reporting data tracking always burdensome incorporation various technologies required successfully compete industry 3 today contact center requires responsiveness achieved timely accurate insight business conditions easily accomplished absence methods technology easily collect data numerous disparate sources 4 contact centers looking replace manual semi automated methods data collection dissemination burdensome highly inaccurate complex 5 hmns principals established track record industry experts going back 15 years high level contacts top tier contact centers top tier contact centers generate 100 million per year within north american market 6 hmns patentable methods technologies recently retained well known technology patent attorney process applications protection intellectual property 7 recent report empire research associates stated company could achieve rapid market share penetration contact center industry market segment 5 market share level five years would plausible mere 5 market share 40 sales margin fully taxed would imply 10 million net income 2010 event report noted present 17 6 million shares earnings would exceed 0 50 per share report concluded target market large enticing hmns believe company product good chance hitting 8 company negotiating distributorships software distributors currently generate billions dollars revenue center industry 9 hmns generate revenue software sales application service provider asp services customers subscribe technology access internet installation billable 12 total software sale recurring maintenance recurring annual revenue billable 18 value software 10 datamonitor recently estimated global market call center component technologies 4 1 billion predicts increase 5 5 billion 2007 growing 6 0 compounded annual growth rate 11 gartner also reports positive stable growth software distributors stating end user spending exceed 76 1 billion end 2005 12 last year alone u banks forecasted spend 1 9 billion contact center technology management comments lou mandic hmns ceo president technology born years worth research well engrained industry keenly aware needs without doubt delivering mission critical software industry today anticipate rapid growth uncommon industry fourth year operation blue pumpkin company provides portion central authority offers already captured 7 market share far lesser market share company earning better 10 million annually company philosophy measure manage things consider according empire research company competitively superior product large enough market support sustained rapid growth proprietary market position provide handsome profit returns hmns process establishing distributorships companies annually sell billions dollars worth software contact centers hmns buy appeal already approached far larger players may later interested acquiring company intellectual property technology works central authorityt software product fills role central repository data meta data tables software able read technologies act central point contact enterprise software also collects data inherently data entered directly central authorityt collected systems employees recruiting sources performance enabling organization better manage human resource processes reducing turnover high 200 contact center industry conclusion problem inter departmental communications exclusive contact center industry problem corporate america whole companies like human science systems delivering next mission critical piece software one normalize data across technologies act single central point contact enterprise