customer feedback great job short time scale second dave comments david forster 02 29 2000 08 03 pm eol call center product control houston product control london cc louise kitchen lon ect ect dave samuels lon ect ect rahil jafry lon ect ect awais omar lon ect ect marcello romano lon ect ect mark dilworth lon ect ect paul goddard lon ect ect mario parra cardoso hou ees ees bob shults hou ect ect paul smith enron _ development enron _ development paul quilkey enron _ development enron _ development jay webb hou ect ect subject customer feedback received copy recent customer feedback forms provide powerful compliment work providing first class level service customers impressed many customers motivated make positive comments even amazing could see single negative comment anywhere stack especially impressive given nature call center providing customer service product many thanks job make us look good dave comments help desk people awesome mary nice frank made sure needed still amazed helpful never life experienced anything help desk actually know product help kim ward helpful answered questions might great response follow good response times called help desk polite informative keep good work kim ward made extremely easy sign get registered user mary gray tremendous help requested help single occasion pleased response time believe name lisa responsive good follow one best helpdesks around talked cathy matt lori helpful sometimes even make laugh