approval procedure pending products response sounds little defensive pretty slick logo chris calger 503 464 3735 original message kitchen louise sent monday june 25 2001 3 08 pm calger christopher f subject approval procedure pending products forwarded louise kitchen hou ect 06 25 2001 05 07 pm louise kitchen 01 26 2000 05 33 pm michael etringer hou ect ect cc tim belden hou ect ect chris h foster hou ect ect dale neuner hou ect ect bob shults hou ect ect david forster lon ect ect marcello romano lon ect ect amita gosalia lon ect ect angela connelly lon ect ect anna gardiner lon ect ect arfan aziz lon ect ect donna greif hou ect ect subject approval procedure pending products introducing functionality allow token reference periods balance month products scheduled process therefore create products every day automatically essentially change description therefore product already mean time desks creating products ahead time deal issue currently desks creating products weeks months advance software change scheduled friday prevent traders going issue next month february 2 logged taped phone calls helpdesk portland office called helpdesk regard issue clearly second case see 9 minute gap appears single incident really something level significance specified memo dale come early specifically products portland create day obviously times bad traffic may late 14 1 07 35 cst j richter called approve products products activated products within 2 minutes 24 1 07 34 cst j richter called approve products 07 45 cst anna gardiner approved products 07 46 cst j richter called inquire status 07 48 cst helpdesk rang j richter back check seen approval technical problems clearly intentionally trying create problem enrononline new product everyone putting immense amount effort getting product running helping everyone seem 2 times procedure used helpdesk extent failed dramatically changing procedure two days assuming succesful implementation tokenized reference periods working keep system running keep customers informed developments may create problems introduce software change friday review policy obviously problem tim approving products moving level authority shortly anyway michael etringer 01 26 2000 04 47 pm louise kitchen lon ect ect cc tim belden hou ect ect chris h foster hou ect ect dale neuner hou ect ect subject approval procedure pending products would like talk concerning current procedure daily approval newly created products working current procedure us create product call dale neuner let know dale office normal work hours traders need call help desk turn calls amita london office approves product portland office starts trading 5 00 ppt event product created ahead time create product morning morning traders several daily products pending approval took 45 minutes get products approved daily products trading period may last 1 hour result trader missed trading period customers happy neither traders solution proposed december attached address issue however works ideal world would overly optimistic think going able always able create products ahead time reality rolling products created implicate contract customers consistently make markets products trade would like propose alternate solution need direct method tim belden approval rights approve existing products new products trade every day reason tim level approval least approve existing products especially change term please call tim belden 503 464 3820 503 464 3836 look forward hearing regards mike etringer 503 464 3836 forwarded dale neuner hou ect 01 26 2000 07 36 donna greif 12 17 99 02 02 pm eol call center cc product control houston enron london eol product control group lon ect ect subject call center important please read product activation portland power enron portland office hours ahead houston times portland needs products approved houston product control group available important products get approved soon possible new process put place 1 portland trader calls product approval 2 advise dale neuner asap x 3 9746 3 dale physically able take call please call amita gosalia x 830 3 6888 4 amita available please advise pcg member portland need product approved 5 pcg member find amita get product approved asap note please sure assign remedy ticket appropriate group questions regarding new procedure please advise thanks dg forwarded donna greif hou ect 12 17 99 11 45 dale neuner 12 17 99 11 31 25 michael etringer hou ect ect cc amita gosalia lon ect ect bob shults hou ect donna greif hou ect ect subject product activation portland power mike regarding conversation support power trading propose following 1 suggest trading create draft products need next business day end day always check draft products end day activate draft fyi gas trading adopted practice creating products couple days weeks advance keep track keep products current advance works well 2 usually desk later 7 30 day trading creates draft product need activated prior time contact call center 3 4357 state following portland power trading need product activated asap please contact amita gosalia london call center contact amita authority responsibility activating products amita agreed perform function portland power instruct people pcg london locate immediately event away desk message comes call center donna greif call center appraised procedure roll responsible call center personnel hope solves problem please feel free offer comments call part process unclear dale