james galvin ywazljamesgalvinnet hi ive asked pass job description detailed let know youre interested regards james job title xensource support engineer position summary enterprise technical support engineer provide technical support customers working implement xensource related products investigate troubleshoot solve customers technical cases xensource products may involved phases software development maintenance cycle phases include working customerbased problems dealing escalation team well third level development reproducing researching customers issues troubleshooting debugging documentation building lab environments software maintenance testing responsibilities communicate customers via telephone written correspondence regarding technical problems identified citrix xensource products manage relationships customers issue resolved escalated resolve customer technical issues diligent research reproduction troubleshooting maintain strong working knowledge prerelease products take ownership product improvement key product areas assist selection new team members act focal point cooperative relationships companies develop complex workarounds addition reproducing issues inhouse needed order restore functionality customers sites write complex technical articles knowledge base share knowledge engineers develop customer solutions qualifications requirements xensource support engineer must possess excellent problem solving communication skills addition individual must flexible dependable excellent time management skills ability work individually team environment minimal supervision must willing work 24x7 required including weekend support candidates must willing travel experience andor good understanding virtualization concepts products experience providing linuxunix windows technical support customers experience configuring troubleshooting network storage systems associated protocols nas san file system architecture cifs smb nfs excellent knowledge windows linux unix solaris freebsd operation systems basic understanding tcpip networking stack good working experience enterprise lanwan environment excellent practical knowledge using network sniffers protocol analyzers eg ethereal sniffer tcpdump assist troubleshooting networking issues experience firewalls security related issues experience working customer focused enterprise support environment excellent interpersonal skills experience veritas cluster experience data recovery strong written oral communications skills english language bs computer science equivalent work experience fri 08 aug 2008 035526 0000 ilug job opportunity dublin