searchcrmcom yertoifylliststechtargetcom webcast alert february 11 2008 published searchcrmcom webcast alert first glance webcast dear searchcrmcom member register webcast searchcrmcom get fasttrack next ivr generation vendor webcast get fasttrack next ivr generation view webcast available demand speakers sheila mcgeesmith president principal analyst mcgeesmith analytics llc albert mays iii senior ivr operations manager ticketmaster mike moors director voice applications solutions team vast americas genesys sponsor genesys summary current interactive voice response ivr platform limited terms customer interactions analytics interaction media combination self service assisted service provides customized customer experience mobile callers based capabilities support customer calls multimodel service interactions speech test keypad touch learn provide improved customer service experience gain insight customers realtime historical analytics increase automation rates interaction crm systems easily integrate media increase revenues improve efficiency contact center beyond view webcasts get informed check available webcasts get information need make right business decisions leading industry experts vendors view webcasts b u h l e r contact us searchcrm member services 117 kendrick street suite 800 needham 02494 enewsletter published searchcrmcom targeted web site techtarget media roi experts events company techtarget offers magazines web sites enewsletters webcasts conferences enterprise professionals copyright 2008 techtarget rights reserved longer wish receive webcast alert searchcrmcom go unsubscribe httpsearchcrmtechtargetcomuemtjm40cognosysnetuid2079970cid624673tracknl160 please note unsubscribe requests may take 24 hours process may receive additional mailings time confirmation email sent request successfully processed wed 06 aug 2008 020041 0000 first glance webcast improve customer service roi optimizing interactive voice response ivr system