ets move effective immediately joe jeffers manager technical training skill based pay administration team dick heitman cliff mcpherson andrea woody lupi trevino move ets human resources ets operations technical services joe report steve klimesh move better align technical training sbp administration operations enhance interfaces take place group ets operations management field teams joe team provided outstanding support operations past expected high standard customer service continue sending information near future regard individual support accountabilities team members please join welcoming team helping make transition smooth one