sap feedback followup last week asked us follow several key individuals within ena group see going sap give hints ask open ended probing questions attaching responses georgeann directed us greg w see anything alarming red hot hope totally candid honest us overall would categorize normal support issues around areas needing spot 1 1 training users experience overall information retrieval editing reports security process difficulty getting information various sundry databases since sap interfaced get full picture passed items appropriate solution mgr specifically address think mentioned several months ago complaints nonresponsiveness calls returned passed around alot etc hopefully turned corner please let know areas like us address discussed otherwise continue try keep finger pulse please let know contact person ena thanks kk mary sloan 12 13 2000 07 44 kathy kokas corp enron enron cc rebecca miles corp enron enron subject ena summary kathy please find highlights ena customer meetings bryce baxter pleased overall support provided isc small issues voiced bryce strong sources contention feels response time happen lightning speed works fine agree deadline pamela lebrane zcash specification changes delayed due errors identified groups still moving forward payment runs generated early occassion tough cancel payment blocking payments avoid issue unify sap interface files picked least week certain files drop mary tyler marz ena teresa mira isc working issue leslie reeves pleased overall support provided isc areas leslie would like assistance isc editing reports understanding information available extract information sap training coaching sessions members isc solution teams help following areas pull data sap data mining explanation find pieces required complete monthly reconciliation process balancing cost centers reconciling p l g l explanation interface reconciliation process financial balances explanation steps required new accounts business areas cost centers allocation process needs fully understand process sap follow debbie brackett credit determine receiving credit information sap timely manner told leslie would follow susan b brandee ask call directly leslie would like meet determine correct individuals team become involved process bryce leslie appreciative customer focused attention isc thought great scheduled time visit understand questions issues please let know questions mary forwarded rebecca miles corp enron 12 12 2000 03 09 pm rebecca miles 12 12 2000 03 08 pm greg whiting corp enron enron cc subject feedback isc greg thank taking time meet today isc sap appreciated explanations feedback please see captured main points need reply please provide corrections elaborations talk sheila brandee best course action get laura scott feedback issues canada also check status hyperion passed along comments michael gilmore michael manager vince cacaro pleased receive positive customer feedback regards rebecca ena financial sap wish list earlier inter company cutoffs month end close facilitate overall close process clarity around status hyperion beyond end year process mapping fi co hyperion addressed getting information customers repository brio answer many issues ultimately integrate data tag database erms empower unify cpi solark different type level support month end close least lq 2001 order criticality issues needs addressed security making sure people correct security prior month end close cost center profit center set ultimately centralized set right thing process close needs work reporting quicker better access right data post close