fwd billing question return path received rly yao 3 mx aol com rly yao 3 mail aol com 172 18 144 195 air yao 5 mail aol com v 67 7 esmtp mon 10 jan 2000 07 03 24 0500 received abbott office aol com abbott office aol com 10 2 96 24 rly yao 3 mx aol com 8 8 8 8 8 5 aol 4 0 0 esmtp id haal 1942 mon 10 jan 2000 07 03 24 0500 est received sunphol ops aol com sunphol office aol com 10 5 4 200 abbott office aol com smtp 8 8 6 phne _ 14041 8 7 1 id haal 1465 mon 10 jan 2000 07 03 22 0500 est received 0 sunphol ops aol com smi 8 6 smi svr 4 id haa 28403 mon 10 jan 2000 07 03 21 0500 message id date 01 10 2000 20 04 28 reply subject billing question dear valued member thank taking time write us apologize frustration experiencing america online appreciate patience understanding regarding matter upon reviewing account record failed transaction account amount subcription aol annual plan bill resubmitted next month billing date answer questions concerns timely manner requested along response please include correct last four numbers current payment method may course contact billing department directly 1 800 827 6364 1 888 265 8003 toll free number 6 00 2 00 est seven days week happy assist apologized inconvenienced matter may caused hope provided useful information inquiry questions please feel free write us back take care wishing best happiness life greatly appreciate aol membership customer service important us hope satisfied service received marvin l customer care consultant billing department america online inc original message vkaminski aol com billingl abbott office aol com field 1 wincenty kaminski field 2 10 snowbird field 4 woodlands field 5 texas field 6 77381 field 7 0057 field 8 please give details field 9 sent another message inspected bill summary last current months seems payment plan changed without authorization last year flat annual payment plan 220 per year paid one installment agree switch plan unless asked question regarding billing vague deceptive way hope look matter promptly refund excessive charges w kaminski field 10 texas field 11 see comments x rep 822 x mailid 583192 x queue 4 x mailer swiftmail v 3 50