negotiation skills company inc newsletter aug 2001 fighting fires without burning bridges sm occasional newsletter negotiation skills company inc tnsc website even accessible question issues search advice section find relevant answers follow link q reverse equally true negotiation technique called active listening crucial element listening closely elements responses questions questions one asks oneself questions asked people less important respond people say checking make sure understood points may want say understood said understanding correct also want indicate fact understand said necessarily mean agree clinging visual indicators independence critical vital sign fear loving relatives something bad happen balanced knowledge kick someone self esteem attacking vulnerable part anatomy negotiate away person self esteem destroy frontal flanking attacks frustration faced folks see loved ones failing take proper care phenomenal often people advocated professional care ultimately must mutter hopefully unsatisfying statement told question indicate crisis forces choice perhaps best approach prepare safety net ready crisis occurs prevent crisis happening crucial make sure crisis worsened forcing victim lose face safety net ready least reduce force fall relationship one seven significant issues consider negotiation focusing relationship elderly parent friend letting decrepitude get way love caring make much easier someone self esteem attacked crisis looking oneself saying fault way avoiding blame rather giving loved one freedom make mistakes first time gave us keys car tnsc news negotiation skills company website www negotiationskills com getting 1 5 million hits year means average 5000 visits every day newspaper magazine articles us across north america featured translation web magazine poland last word look back somebody may gaining baseball star satchel paige take care steve negotiation skills company fighting fires without burning bridges phone 1 978 927 6775 fax 1 978 921 4447 http www negotiationskills com