searchcrmcom yertoifylliststechtargetcom week february 11 2008 published searchcrmcom week issue editor whats next enterprise software market ask experts call center software call center management learning center call center manager learning guide searchcrmcom take crm roi quiz editor whats next crm enterprise software market barney beal iqhbktechtargetcom market enterprise software tumultuous one recent years thanks largely larry ellison oracle certainly dust seems settled crm side things wake oracles siebel peoplesoft acquisitions plus notable crm companies getting swallowed like epiphany onyx knova pivotal saratoga fact seem reached end major crm acquisitions remaining enterprise software vendors oracle sap ibm particular turned attention business intelligence bi sector seeing largescale consolidation well cognos hyperion business objects bought whats left nothing according recent report forrester predicts end major enterprise software acquisitions ways relief technology buyers may longer worry software bought going folded different companys roadmap shelved altogether additionally one would assume major vendors turn attention inward get stuff actually work together hand innovation cool new advances made likely small startup firms experimenting web 20 technologies say analysts doubt thats future consolidation pan software service saas makes easier ever sign drop piece software serviceoriented architectures makes easier different applications work together companies try new tools less fear ready get board new web 20 technologies market turmoil past several years made gun shy write let us know barney news director ask expert call center software call center management call center often considered heart enterprise implementing call center software managing call center resources essential overall health organization keep changing call center technologies resources expert advice donna fluss best practices hiring call center agents lowering average handle time help desk ask donna question learning center call center manager learning guide newly revamped guide helps call center managers understand deal critical issues facing call center today get call center metrics information overview call center software tips managing call center agents also read case studies expert advice call center best practices site highlights measuring customer worth lifetime value martha rogers latest installment creating customer value podcast series peppers rogers martha rogers explains customer worth measured variety ways also discusses difference customer worth customer lifetime value two terms easily confused customer experience management top five headlines read top headlines customer experience management cem get date latest customer satisfaction trends learn better improve customer experience loyalty searchcrmcom word week automatic call distributor acd browse buzzwords brush key call center scheduling staffing terms week learn automatic call distributors acds remote agents using quiz crm roi much know roi crm take quiz test knowledge roi internal rate return irr net present value npv read expert advice get good return crm projects contact us sales sales inquiries please contact us ewatdygtechtargetcom editorial feedback articles send us article ideas please contact us hwmlvpltechtargetcom enewsletter enewsletter published searchcrmcom targeted web site techtarget media roi experts events company copyright 2008 techtarget rights reserved longer wish receive updates new site content searchcrmcom go unsubscribe httpsearchcrmtechtargetcomuemtjm40cognosysnetuid2079970cid623233tracknl157 please note unsubscribe requests may take 24 hours process may receive additional mailings time confirmation email sent request successfully processed contact us searchcrmcom member services 117 kendrick street suite 800 needham 02494 mwbfbflsantronicscom sun feb 24 102732 2008 message 5 date tue 05 feb 2008 065905 0500 hector santos subject ietfdkim optional sender gfkyhddlmipassocorg cc pete resnick messageid 47a84f892040602santronicscom contenttype textplain charsetiso88591 formatflowed rfc 822 rfc 2822 say originator message indicated single mailbox author transmitter identical sender field used otherwise fields appear two decade plus practice pete going change statement change desire change wrote words almost 7 years ago per consensus drums working group still believe reflect consensus community hmmm pete exact statement changed since 1982 rfc 822 seems like drums confirmed already preexisted rfc 822 common practice 2001 nearly 20 years passed rfc 2822 imo simply practical reason changing must believe frank proposing put vote unless saying really must one good reason honor therefore would considered bad implementations miss reading specifications following even reasons acceptable peers think stick technical layman excuse still falls within whelms optional concept albeit less optional may wouldnt surprise software exist support recommendations whatever reason may thanks comments sincerely hector santos cto httpwwwsantronicscom httpsantronicsblogspotcom otsdcrockernet sun feb 24 102732 2008 message 6 date tue 05 feb 2008 093221 0800 otsdcrockernet subject forgeries ietfdkim draftietfdkimssp02txt asp mh michael hammer 5304 cc gfkyhddlmipassocorg messageid 47a89da52060609dcrockernet contenttype textplain charsetiso88591 formatflowed mh michael hammer 5304 wrote 2 im surprised dave hasnt commented regarding a3 use phrase forgeries im still ameniable collectively come better term practice involved ok looks like 11 postings basic aspssp changes stabilized maybe ok comment specifics since one specifically queried use word forgery asp latest ssp drafts intend refer unauthorized uses domain think wording paragraphs might better drafts use almost language least intent matches semantics word whether effect meaningful amount forging entirely separate matter one think thrashed death dont see benefit thrashing past death dave crocker brandenburg internetworking bbiwnet udcatmailabuseorg sun feb 24 102732 2008 message 7 date tue 5 feb 2008 111125 0800 douglas otis subject ietfdkim draftietfdkimssp02txt author signature definition hector santos cc dkim list messageid contenttype textplain charsetusascii formatflowed delspyes feb 4 2008 824 pm hector santos wrote asp cracks opens door dkim abuse unintentional typos example proves typos prove one must hurry per asp definition domain dkim signature must authoritative domain within header emailaddress asp definition even takes step says emailaddress domains must match imho strict definition asp draft allows state signature include validinvalid asp definition could expanded using domain within signatures parameter rather domain within parameter domain subdomain valid signatures domain key subdomain restriction therefore safe use parameter valid signatures instead require domains question match signatures domain author signature definition change author signature valid signature signing domain listed tag matches domain author address think software going know difference 3rd party signature typo syntactically valid unexpected otherwise software unable extract domain signature compare domain found header would point referencing ssp records yes software must able determine difference thirdparty domain domain typo within signature would provide valid signature typo domain would exclude signature authoritative message domains compare would thirdparty signature policy obtained would domain reread definition asp author signature definition term author signature perhaps poorly considered correlate perspective author signature could called first party signature first party domain would domain email address within header message would considered discardable compliant first party domains signed first party signature ignored element compliance assessment would signatures parameter localpart asp removed 100 zero false positive protection mechanism help dkim signers buy asp flawed state understand statement asp definition flawed asp definition appears overly restrictive especially domains utilizing subdomains partition users doug hwgszcaagcom sun feb 24 102732 2008 message 8 date tue 5 feb 2008 142426 0500 mh michael hammer 5304 subject ietfdkim draftietfdkimssp02txt aspssp section 28 hector santos cc dkim list messageid contenttype textplain charsetusascii original message lrbigfuhnacdbbdmipassocorg mailtolrbigfuhnacdbbdmipassocorg behalf hector santos sent monday february 04 2008 1125 pm douglas otis cc dkim list subject ietfdkim draftietfdkimssp02txt aspssp section 28 doug asp cracks opens door dkim abuse unintentional typos example proves think software going know difference 3rd party signature typo syntactically valid unexpected otherwise asp removed 100 zero false positive protection mechanism help dkim signers buy asp flawed state hector could elaborate comment false positive protection thanks _______________________________________________ note well list operates according end ietfdkim digest vol 106 issue 2 wed 06 aug 2008 013920 0000 week whats next enterprise software market