new york events took place concerning new york customer holiday event order reserve rooms first weekend ny four seasons book later 9 months hold rooms contract signed 15 000 deposit sent contract allowed us cancel entire event end july penalty deposit fully refundable speaking dave duran frank vickers may wanted proceed event attached memo sent frank vickers outlining cancellation policy cost estimate went several revisions final sent approval july approval form rejected spoke dave duran planning revise guest list submit approval form talked frank dave numerous times reminded hotel penalty issues heard back either one received e mail september 20 th frank canceling portion trip called four seasons national sales rep working ny canceling contract minimizing hotel liquidated damages answer later tomorrow please let know would like discuss detail thanks original message kitchen louise sent tuesday september 25 2001 1 37 pm hitchcock dorie subject new york never approved wondered rumours true spend money trip let know thanks louise