david lee king davidleekinggmailcom david lee king social web libraries listening community posted 05 aug 2008 0806 cdt httpfeedsfeedburnercomrdavidleeking3356334516 many us work listening user communities library world listen reference desk circ desk hear library grocery store get asked questions local board meeting listen local digital community hear online customers saying liking liking library possibilities late 1990s early 2000s well call traditional listening tools email providing email link andor email address page site usually footer ask us page go email also ask librarian service point digital comment box fancy back im calling traditional listening tools many interesting ways listen check shiny new listening tools google alerts finds blog posts newspaper articles local media mentions etc technorati alerts finds blog posts twitter searches summize captures twitter conversations summizetwitter search next post youtube alerts search subscribe corresponding rss feed flickr alerts subscribe tag related library subscribe local blogs local twitter feeds captures conversation community patrons listen using traditional listening tools shiny new listening tools hear different things traditional listening tools pick specific conversation purposefully directed via email someone question comment sends comment shiny new listening tools help discover actual conversations taking place conversations necessarily directed certainly listening twitter example might find things like comics section seattle public library fking stunning actual tweet today type tweet golden opportunity start conversation lets pretend comment happened reference desk sec would reply possibly something like gee thanks thats polite response us would probably go one say something like cool thanks like could improve type response continues conversation pulls useful info process thing shiny new digital setting next post get idea youre eavesdropping conversations opportunity chime correct wrong info add conversations library generally help humanize digital branch talking back wow david sounds timeconsuming listening take long time really setup searches subscribing feeds takes longest amount time feeds set really doesnt take much time quickly scan results looking quickly questions praises suggestions conversation start participating customers using digital branch fully listening experience transformed one eavesdropping amounts shiny new service point library one thats called community manager corporate world customers already talking listening photo httpflickrcomphotospracticalowl433659667 subscribed email updates david lee king stop receiving emails may unsubcribe httpwwwfeedburnercomfbaemailunsubid12656563keyryrhb7t3ap prefer unsubscribe via postal mail write david lee king co feedburner 549 w randolph chicago il usa 60661 email delivery powered feedburner wed 06 aug 2008 022854 0500 david lee king