searchcrmcom yertoifylliststechtargetcom week february 18 2008 published searchcrmcom week issue editor customers need ask experts using oraclesiebelpeoplesoft crm learning center oracle crm allinone guide searchcrmcom call center staffing importance hiring well editor customers need lauren hoyt kemectechtargetcom todays customers greater access information greater expectations demand companies business relationship often making difficult properly serve needs thats challenge faced one searchcrmcom reader aanchal sought advice customer experience management expert lior arussy asking opinion basic needs todays customers liors answer sheds light customer experience management trend according arussy customers calling call center problem six basic needs agents make decisions customers want talk empowered call center agent authority help solve problems knowledgeable agents customers want call center agents prepared information customer doesnt need provide repeatedly first call resolution customers want problems resolved quickly possible respect customers want treated respect want taken granted empathy customers want talk kind understanding human fair resolution customers want resolution fair arbitrary onesided agree lior customers need anything missing list write let know sure browse rest expert section submit question lior another expert next time lauren site editor ask expert using oraclesiebelpeoplesoft crm oracle crm web complex includes wide range customers everevolving products get help untangling oracle peoplesoft siebel challenges searchcrmcom expert bill band benefits becoming siebel partner siebel crm professional vs sap business one ask bill question learning center oracle crm allinone guide allinone guide collection resources oracle crm youll find valuable regardless learning buying process whether youre new oracle crm seasoned user youll find latest oracle crm news tips evaluating implementing technology siebel peoplesoft advice site highlights 2008 customer experience management certification learn implement customer experience management cem strategies within organization help build lasting profitable relationships customers special bonus searchcrmcom members get 250 inputting discount code secm27108 register online call center scheduling call center staffing top 10 buzzwords comes call center shortage buzzwords learn get definitions popular call center scheduling call center staffing terms get speed podcasts webcasts get fasttrack next ivr generation vendor webcast available demand speakers sheila mcgeesmith president principal analyst mcgeesmith analytics llc albert mays iii senior ivr operations manager ticketmaster mike moors voice applications solutions team vast americas genesys sponsor genesys view podcasts webcasts searchcrmcom word week call center night shift call center feature browse top terms related scheduling staffing week focus call center night shift youll find tips filling offpeak time call center chapter download call center staffing importance hiring well chapter offers advice hiring call center agents tips interviewing recognizing serviceoriented candidates making offer contact us sales sales inquiries please contact us ewatdygtechtargetcom editorial feedback articles send us article ideas please contact us hwmlvpltechtargetcom enewsletter enewsletter published searchcrmcom targeted web site techtarget media roi experts events company copyright 2008 techtarget rights reserved longer wish receive updates new site content searchcrmcom go unsubscribe httpsearchcrmtechtargetcomuemtjm40cognosysnetuid2079970cid623240tracknl157 please note unsubscribe requests may take 24 hours process may receive additional mailings time confirmation email sent request successfully processed contact us searchcrmcom member services 117 kendrick street suite 800 needham 02494 wed 06 aug 2008 210239 0000 week customers need