efcu e survey response enron federal credit union e survey response recently asked participate efcu 2001 e survey 3 000 enron employees took time respond survey honest opinions time appreciated help us continue bring products services deem important life well service expect pleased report areas positive experience based good good excellent ratings comparison last year ratings 2001 2000 friendliness 88 84 courtesy 89 84 knowledge training 86 80 range services 87 82 saving interest rates 66 60 loan interest rates 65 58 quality service 88 84 communications 84 79 web portal 72 n service wait time 79 68 course always room improvement based written comments determined areas would like improve atm access working various vendors develop program offers free atm access options hope able offer program soon let know soon program available meantime members encouraged get cash one ways avoid fees use visa check card get cash back merchants fee free transactions use atm lobby enron building 3 allen center try approximate 100 fee free atms houston area display select atm logo visit enronfcu com locations visit one service center branches visit enronfcu com locations also waive fee 3 unaffiliated atm transactions per month phone accessibility january 2001 established phone center answer incoming calls main number automated system initially prompts option speak live operator available call may forwarded efcu representative may get voice mail instance return call soon possible get voice mail help us process request efficiently leave name phone number member number nature call may also contact us via e mail efcu enron com respond soon possible wait lines unfortunately due space constraints unable expand financial services area new accounts right recognize times cause back apologize inconvenience making plans expand possible added several tellers year help traffic flow teller area filled capacity stations know teller lines sometimes heavy paydays help minimize wait time options handle transactions make deposits withdrawals atms enron building lobby 3 allen center deposits retrieved 2 30 3 00 p posted day make deposits night drop box 3 rd floor enron building outside efcu front doors night drop box checked throughout day transactions posted day received 5 00 p sign direct deposit convenient fast safe go ehronline enron com sign sign quicklink internet account access quicklink free allows verify cleared checks posted deposits transfer funds convenience computer sign enronfcu com sign quickteller automated phone system quickteller also free service allows perform functions quicklink telephone go enronfcu com sign thank feedback look forward opportunity bring latest financial services become available market