continued customer service commitment resolution center taking next step ensuring providing service customer looking wednesday september 20 th call made resolution center email survey sent upon closure ticket please take time fill survey let us know post results quarterly web page show exactly well attached copy survey viewing thank continued support resolution center region houston status 4 summary test support case number hdo 000000001606 closed demo demo user startup order improve quality support provide would like know satisfied service received call please select grade list best describes service received