text_combined: searchcrmcom yertoifylliststechtargetcom week february 25 2008 published searchcrmcom week issue editor tips techniques call center agent training ask experts call center software metrics learning center voip call center allinone guide searchcrmcom take web 20 crm quiz editor tips techniques call center agent training amanda malgeri sctrzsqktechtargetcom ongoing training one effective ways improve call center agent performance job satisfaction motivation welltrained agent companys greatest asset theyre knowledgeable confident prepared handle situation many successful organizations recognize importance continued training make priority lot goes planning implementing successful training sessions donna fluss call center software management expert help donna offers tips techniques ask expert section searchcrmcom latest responses reader questions searchcrmcom reader heather wrote donna help creating training sessions quality assurance qa analysts want start running quarterly training sessions qa analyst staff members dont want reteach job training topics would recommend research found often qa analysts adequately trained deliver effective coaching sessions agents donna said since coaching essential component successful quality monitoring program quality analysts would benefit course effective coaching methods motivation techniques mahantesh asked donna help motivating call center agents upsell motivate technical call center agents upsell products originally recruited technical support position according donna call center agents likely motivated upsell well informed products training critical part acclimation process sales training course address ability recognize sales opportunity segue handling service issue sales interaction training also include thorough instruction product features customer benefits sales techniques communication skills overcome customer objections providing ongoing training call center agents effective training tips youd like share write let us know amanda assistant editor ask expert call center software metrics call center managers metrics imperative understanding call center performance expert lori bocklund help design metrics strategy makes sense call center look annual attrition rate service level impact call center utilization costs ask lori question learning center voip call center allinone guide voice internet protocol voip becomes synonymous call center many crm practitioners looking resources learn use manage maintain technology guide contains voip news vendor information case studies expert advice making best resource voip information site highlights top 10 call center technology musthaves column expert donna fluss learn technology thats necessary call center read tips use technology optimize performance daytoday basis call center manager learning guide check advanced learning guide find resources call center management ideas leverage technology build strategies result success searchcrmcom word week auxiliary time managing schedules staffing busy call center easy task weve gathered definitions common call center scheduling staffing terms help build staffing strategy week learn call centers tracking agent auxiliary time quiz web 20 crm quiz test knowledge web 20 technology social networking open eyes technology help advance crm initiatives contact us sales sales inquiries please contact us ewatdygtechtargetcom editorial feedback articles send us article ideas please contact us hwmlvpltechtargetcom enewsletter enewsletter published searchcrmcom targeted web site techtarget media roi experts events company copyright 2008 techtarget rights reserved longer wish receive updates new site content searchcrmcom go unsubscribe httpsearchcrmtechtargetcomuemtjm40cognosysnetuid2079970cid623253tracknl157 please note unsubscribe requests may take 24 hours process may receive additional mailings time confirmation email sent request successfully processed contact us searchcrmcom member services 117 kendrick street suite 800 needham 02494 dlnirllccswaikatoacnz sat apr 26 154855 2008 message 8 date mon 18 feb 2008 085701 1300 nzdt peter reutemann subject wekalist weka models pmml weka machine learning workbench list messageid 7785907874113373778590787ezttrnjlwebmailscmswaikatoacnz contenttype textplaincharset3diso88591 possible export weka models pmml predictive model markup language format would great thing would possible share weka models data mining suites moment cheers peter peter reutemann dept computer science university waikato nz httpwwwcswaikatoacnzfracpete ph 64 7 8585174 thu 07 aug 2008 235201 0000 week tips training call center agents