text_combined: mr fork fork_listhotmailcom original message gary lawrence murphy one thing think weve learned time helpdesk doesnt work im sure strictly helpdesk stuff whole right mind would use doesnt cool features isnt always guarantee failure maybe strength approach agents andor im ui find nich application space prologbased nl database query systems 1980s later chatterbot helpdesk projects like shallow red even simpler tries like ask jeeves people quickly know theyre talking robot queries anneal short truncated terse databaselike verbnoun nounkeyword requests kind like web query google someone else turn link dont even type anything people quick adapt impatient forgive clunky interface especially average computer user still cant type maybe 510wpm nl painfully slow clunky interface yes true true put way would login wake bot ask seattle weather would click weather icon sitting desktop situation dont directly asktalk bot listen advisecorrectinterjectetc example two people discussing trips etc may trigger weather bot mention forecast says without directly asked wed 2 oct 2002 100048 0700 activebuddy