Problem Corrective Action Learn More Cannot login? See your Building Coach Security Preferences for Infinite Campus User Enter an email address that will Link to Security Preferences on Accounts be used to notify you each time IC Blackboard page your Campus username and password are used to log into an unregistered device/browser Current Password Enter your – current Infinite Campus password to verify the change Choose option to continue with or without recognizing your device Missing Tabs? Navigate to: The tab sets for each module Index > Student Information > are different. If you are looking General for specific tabs always at OR the beginning by looking at Index > Census > People your Index to see what module you may be using. Cannot locate Campus Instruction/Campus Tools/ Click on the App Switcher See Building Coach or Campus Campus Community located in the upper right hand Instruction Manual corner of Infinite Campus. Clearing CAPTCHA The security CAPTCHA must See Building Coach or Campus Instruction Manual have 7 characters. If your CAPTCHA does NOT have 7 characters, please use the refresh icon to refresh. The CAPTCHA below would be entered as 38Geah7 Cannot navigate within campus or screens have Clear the cache and cookies New Link to directions missing data Rights due to Security Violation See your Building Coach New link to AUR? PDF Documents are not printing correctly Adobe Settings need to be See page xx in the 17-18 changed. Building Coach manual add link to manual Correcting line up of Name/Addresses on Mailing Print Settings Labels Change the Page Sizing & Handling to Scale” and “Custom set that to 101% Cthe Reports are not visible after generating Check pop-up blockers Firefox: Menu > Options > Content > Pop-ups
Problem Corrective Action Learn More Cannot login? See your Building Coach Security Preferences for Infinite Campus User Accounts Enter an email address that will be used to notify you each time your Campus username and password are used to log into an unregistered device/browser Current Password – Enter your current Infinite Campus password to verify the change Choose option to continue with or without recognizing your device Link to Security Preferences on IC Blackboard page Missing Tabs? Navigate to: Index > Student Information > General OR Index > Census > People The tab sets for each module are different. If you are looking for specific tabs always at the beginning by looking at your Index to see what module you may be using. Cannot locate Campus Instruction/Campus Tools/ Campus Community Click on the App Switcher located in the upper right hand corner of Infinite Campus. See Building Coach or Campus Instruction Manual Clearing CAPTCHA The security CAPTCHA must have 7 characters. If your CAPTCHA does NOT have 7 characters, please use the refresh icon to refresh. The CAPTCHA below would be entered as 38Geah7 See Building Coach or Campus Instruction Manual Cannot navigate within campus or screens have missing data Clear the cache and cookies New Link to directions Rights due to Security Violation See your Building Coach New link to AUR? PDF Documents are not printing correctly Adobe Settings need to be changed. See page xx in the 17-18 Building Coach manual add link to manual Correcting line up of Name/Addresses on Mailing Labels Print Settings Change the Page Sizing & Handling to “Custom Scale” and set that to 101% Cthe Reports are not visible after generating Check pop-up blockers Firefox: Menu > Options > Content > Pop-ups
BasicTroubleshooting17-18.docx