20 (31%) of the complainants were male, 44 (68%) were female and 1 (1%) was unknown because it was sent as an anonymous complaint. Strategies put in As a result of the complaints investigations undertaken during this period a number of strategies have been put in place in order to resolve issues and reduce the likelihood of reoccurrence. These include: Reorganisation of staffing rotas Processes reviewed and revised Additional support for individuals Strategies put in place to manage negative behaviour Therapeutic interventions Mediation to settle disputes between young people. Compliments We have found that service users and their relatives/carers often praise the service they receive when they complete the annual satisfaction surveys. When the surveys are analysed by the Performance Management Unit all comments, including compliments are recorded and reported back to the Heads of Service. Sample of compliments over the last 12 months Access to Records you so much for your willingness to search for [her]. It means so much to my family. Thank you for taking an interest in my request. I also appreciate you sending me the name of a contact at the Liverpool Records office. Thank you very much! Thank you very much for your helpful replies. I will follow up the Hope contact you kindly gave me. you so much for looking into this so quickly. I am very grateful. Clumber All the staff are wonderful. Garden Project The Garden Project is very good for my son, he likes it very much. The Garden Project provide an excellent service and are always respectful and dignified when carrying out work at Conway Road.
20 (31%) of the complainants were male, 44 (68%) were female and 1 (1%) was unknown because it was sent as an anonymous complaint. Strategies put in As a result of the complaints investigations undertaken during this period a number of strategies have been put in place in order to resolve issues and reduce the likelihood of reoccurrence. These include: Reorganisation of staffing rotas Processes reviewed and revised Additional support for individuals Strategies put in place to manage negative behaviour Therapeutic interventions Mediation to settle disputes between young people. Compliments We have found that service users and their relatives/carers often praise the service they receive when they complete the annual satisfaction surveys. When the surveys are analysed by the Performance Management Unit all comments, including compliments are recorded and reported back to the Heads of Service. Sample of compliments over the last 12 months Access to Records you so much for your willingness to search for [her]. It means so much to my family. Thank you for taking an interest in my request. I also appreciate you sending me the name of a contact at the Liverpool Records office. Thank you very much! Thank you very much for your helpful replies. I will follow up the Hope contact you kindly gave me. you so much for looking into this so quickly. I am very grateful. Clumber All the staff are wonderful. Garden Project The Garden Project is very good for my son, he likes it very much. The Garden Project provide an excellent service and are always respectful and dignified when carrying out work at Conway Road.
Annual-Complaint-Report-2014-15.docx