Action Details Responsible Person(s) 1. Agree and plan the Agreed actions will be detailed in an Val Swales actions required to action plan and set against time scales Georgina Selmi enable recovery of with responsibility for completion normal working clearly indicated. practises Depending on the nature of the Val Swales 2. Respond to any long incident, we may need to consider Georgina Selmi term support needs of providing support services. staff 3. Publicise that there Inform customers through normal Val Swales is now as channels that our business is operating Georgina ‘business usual’ as normal. Helen Shinner This should be reviewed to ensure key Val Swales 4. Carry out a debrief actions resulting from the incident are Georgina Selmi of the incident and implemented within designated time Helen Shinner complete report to scales. document opportunities for improvement and any lessons identified Implement recommendations for Val Swales 5. Review this improvement and update this plan. Georgina Selmi Continuity Plan in light Ensure a revised version of the plan is of lessons learned read by all members of staff. from incident and the response to it
Action Details Responsible Person(s) 1. Agree and plan the actions required to enable recovery of normal working practises Agreed actions will be detailed in an action plan and set against time scales with responsibility for completion clearly indicated. Val Swales Georgina Selmi 2. Respond to any long term support needs of staff Depending on the nature of the incident, we may need to consider providing support services. Val Swales Georgina Selmi 3. Publicise that there is now ‘business as usual’ Inform customers through normal channels that our business is operating as normal. Val Swales Georgina Helen Shinner 4. Carry out a debrief of the incident and complete report to document opportunities for improvement and any lessons identified This should be reviewed to ensure key actions resulting from the incident are implemented within designated time scales. Val Swales Georgina Selmi Helen Shinner 5. Review this Continuity Plan in light of lessons learned from incident and the response to it Implement recommendations for improvement and update this plan. Ensure a revised version of the plan is read by all members of staff. Val Swales Georgina Selmi
BePro-Business-Continuity-Plan.docx