Attachment F: Strategic Planning, Workforce, Process Management and Client/Customer Satisfaction Strategic Planning The Waccamaw Area Agency on Aging conducts strategic planning through input from staff, community partners, clientele, potential clientele, Regional Aging Advisory Council and COG Board of Directors. This process includes assessment of aging services by all stakeholders included above, demographic information concerning aging population in our region as well as South Carolina as a whole. Stakeholders identify opportunities, threats, as well as assess strengths and weaknesses. Financial and regulatory strategic planning is conducted through the Finance Department as well as the Finance Committee of the COG Board of Directors through audit, meetings, reviews, etc. Department meet monthly to assess program controls and provide updates, individual departments staff meet regular to assess changes, improvements, challenges, etc. Monthly reporting for each department are provided to the COG Board of Directors at each meeting. Quarterly reporting for aging services and programs are reported to the Regional Aging Advisory Council during each meeting. Workforce The Waccamaw Area Agency on Aging understands the issues regarding our aging network workforce and addresses these issues through internal cross-training, following trends, and continuous promotion of succession planning to upper management. All staff members are provided opportunities for training both in their areas of expertise as well as those outside of their particular field. Training opportunities include the Southeastern Association of Area Agencies on Aging annual training as well as the National Association of Area Agencies on Aging annual training. State and local training opportunities are also encouraged. Sharing of information and
Attachment F: Strategic Planning, Workforce, Process Management and Client/Customer Satisfaction Strategic Planning The Waccamaw Area Agency on Aging conducts strategic planning through input from staff, community partners, clientele, potential clientele, Regional Aging Advisory Council and COG Board of Directors. This process includes assessment of aging services by all stakeholders included above, demographic information concerning aging population in our region as well as South Carolina as a whole. Stakeholders identify opportunities, threats, as well as assess strengths and weaknesses. Financial and regulatory strategic planning is conducted through the Finance Department as well as the Finance Committee of the COG Board of Directors through audit, meetings, reviews, etc. Department meet monthly to assess program controls and provide updates, individual departments staff meet regular to assess changes, improvements, challenges, etc. Monthly reporting for each department are provided to the COG Board of Directors at each meeting. Quarterly reporting for aging services and programs are reported to the Regional Aging Advisory Council during each meeting. Workforce The Waccamaw Area Agency on Aging understands the issues regarding our aging network workforce and addresses these issues through internal cross-training, following trends, and continuous promotion of succession planning to upper management. All staff members are provided opportunities for training both in their areas of expertise as well as those outside of their particular field. Training opportunities include the Southeastern Association of Area Agencies on Aging annual training as well as the National Association of Area Agencies on Aging annual training. State and local training opportunities are also encouraged. Sharing of information and
Area-Plan-2017-2021.docx