Mean Time to Repair (Severity 3 Issues) = Expressed in Business Days > 5 (Total Monthly days elapsed <= 5 > 10 Reporting Service Per and business days days Report <=10 days for days all resolved Severity 3 Issues) ÷ (Total number of all resolved Severity 3 Issues)
Reporting Monthly Service Report Per Mean Time to Repair (Severity 3 Issues) = Expressed in Business Days (Total elapsed business days for all resolved Severity 3 Issues) ÷ (Total number of all resolved Severity 3 Issues) <= 5 days > 5 days and <=10 days > 10 days
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