Consumers are treated with respect and receive were observed to maintain privacy throughout the audit. All residents have a services in a manner that has regard for their private room. dignity, privacy, and independence. Residents are encouraged to maintain their independence by attending community activities and participation in clubs of their choosing. Care plans included documentation related to the resident’s abilities, and strategies to maximise independence. Records reviewed confirmed that each resident’s individual cultural, religious and social values and beliefs had been identified, documented and incorporated into their care plan. Staff understood the service’s policy on abuse and neglect, including what to do should there be any signs. Education on abuse and neglect was confirmed to occur during orientation and annually. Standard 1.1.4: Recognition Of Values And FA support residents in the service who identify as Māori to integrate their cultural Beliefs values and beliefs and this was evidenced throughout residents’ long term care plans. The principles of the Treaty of Waitangi are incorporated into day to day Consumers who identify as Māori have their practice, as is the importance of whānau. There is a current Māori health plan health and disability needs met in a manner that developed with input from cultural advisers. Guidance on tikanga best practice is respects and acknowledges their individual and available and is supported by staff who identify as Māori in the facility. Māori cultural, values and beliefs. residents and their whānau interviewed reported that staff acknowledge and respected their individual cultural needs. Standard 1.1.6: Recognition And Respect Of The FA Residents verified that they were consulted on their individual culture, values and Individual's Culture, Values, And Beliefs beliefs and that staff respected these. Resident’s personal preferences, required interventions and special needs were included in care plans reviewed. The resident Consumers receive culturally safe services which satisfaction survey confirmed that individual needs are being met. recognise and respect their ethnic, cultural, spiritual values, and beliefs. Standard 1.1.7: Discrimination FA Residents and family members interviewed stated that residents were free from any type of discrimination, harassment or exploitation and felt safe. The induction Consumers are free from any discrimination, process for staff includes education related to professional boundaries, expected coercion, harassment, sexual, financial, or other behaviours and the Code of Conduct. All registered nurses have records of exploitation. completion of the required training on professional boundaries. Staff are guided by policies and procedures and demonstrated a clear understanding of the process they would follow, should they suspect any form of exploitation.
Consumers are treated with respect and receive services in a manner that has regard for their dignity, privacy, and independence. were observed to maintain privacy throughout the audit. All residents have a private room. Residents are encouraged to maintain their independence by attending community activities and participation in clubs of their choosing. Care plans included documentation related to the resident’s abilities, and strategies to maximise independence. Records reviewed confirmed that each resident’s individual cultural, religious and social values and beliefs had been identified, documented and incorporated into their care plan. Staff understood the service’s policy on abuse and neglect, including what to do should there be any signs. Education on abuse and neglect was confirmed to occur during orientation and annually. Standard 1.1.4: Recognition Of Values And Beliefs Consumers who identify as Māori have their health and disability needs met in a manner that respects and acknowledges their individual and cultural, values and beliefs. FA support residents in the service who identify as Māori to integrate their cultural values and beliefs and this was evidenced throughout residents’ long term care plans. The principles of the Treaty of Waitangi are incorporated into day to day practice, as is the importance of whānau. There is a current Māori health plan developed with input from cultural advisers. Guidance on tikanga best practice is available and is supported by staff who identify as Māori in the facility. Māori residents and their whānau interviewed reported that staff acknowledge and respected their individual cultural needs. Standard 1.1.6: Recognition And Respect Of The Individual's Culture, Values, And Beliefs Consumers receive culturally safe services which recognise and respect their ethnic, cultural, spiritual values, and beliefs. FA Residents verified that they were consulted on their individual culture, values and beliefs and that staff respected these. Resident’s personal preferences, required interventions and special needs were included in care plans reviewed. The resident satisfaction survey confirmed that individual needs are being met. Standard 1.1.7: Discrimination Consumers are free from any discrimination, coercion, harassment, sexual, financial, or other exploitation. FA Residents and family members interviewed stated that residents were free from any type of discrimination, harassment or exploitation and felt safe. The induction process for staff includes education related to professional boundaries, expected behaviours and the Code of Conduct. All registered nurses have records of completion of the required training on professional boundaries. Staff are guided by policies and procedures and demonstrated a clear understanding of the process they would follow, should they suspect any form of exploitation.
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