Education of community on Develop and implement Business and Customer Service impact of inappropriate community education and plumbing connections engagement program Prioritisation of remediation Analyse and prioritise Operations work on main gravity sewers catchments and for relining/rehabilitation program Regulatory activities in priority Develop program of Operations areas regarding illegal sewer engagement and actions with connections community in high priority areas Objective 5- Customers are satisfied with the service delivered Strategy Actions Responsible Area Ongoing measurement of Customer surveys and Business and Customer Service customer level of satisfaction feedback initiation as per through feedback customer service plan Objective 6-Ecologically sustainable systems whose environmental impacts are acceptable to community and regulators Strategy Actions Responsible Area Capital works planning and panels to be provided for Planning and Development ; construction actvities include new buildings if economically Operations consideration of renewable viable energy resources Renewal program planning includes climate variability and coastal erosion risks Manage assets in accordance Review OEMPs for currency Operations with Operating Environmental every 4 years Management Plans (OEMPs) Objective 7- System operation ensures facilities deliver quality, capacity and reliability to design requirements at the minimum long term cost Strategy Actions Responsible Area Operate system at all times in Review system operating rules Operations accordance with documented to identify opportunities for System Operating procedures cost savings and efficiency and rules, and due diligence improvements program Review risk register annually Operations to ensure operational risks are appropriately addressed
Education of community on impact of inappropriate plumbing connections Prioritisation of remediation work on main gravity sewers Regulatory activities in priority areas regarding illegal sewer connections Develop and implement community education and engagement program Analyse and prioritise catchments and for relining/rehabilitation program Develop program of engagement and actions with community in high priority areas Business and Customer Service Operations Operations Objective 5- Customers are satisfied with the service delivered Strategy Actions Responsible Area Ongoing measurement of customer level of satisfaction through feedback Customer surveys and feedback initiation as per customer service plan Business and Customer Service Objective 6-Ecologically sustainable systems whose environmental impacts are acceptable to community and regulators Strategy Actions Responsible Area Capital works planning and construction actvities include consideration of renewable energy resources Renewal program planning includes climate variability and coastal erosion risks Manage assets in accordance with Operating Environmental Management Plans (OEMPs) panels to be provided for new buildings if economically viable Review OEMPs for currency every 4 years Planning and Development ; Operations Operations Objective 7- System operation ensures facilities deliver quality, capacity and reliability to design requirements at the minimum long term cost Strategy Actions Responsible Area Operate system at all times in accordance with documented System Operating procedures and rules, and due diligence program Review system operating rules to identify opportunities for cost savings and efficiency improvements Review risk register annually to ensure operational risks are appropriately addressed Operations Operations
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