Key Performance Indicators Table 45: WorkCover WA’s Key Performance Indicators for WorkCover WA and their relationship with the agency’s Outcome Based Management Structure Agency Desired Outcome To ensure a workers’ compensation and injury management scheme that is financially viable, contemporary, and integrated whilst providing services that are fair, accessible, timely and cost effective for all participants. Effectiveness Indicators 1.1 The number of non-compliance events 1.2 The proportion of conciliations 1.3 The proportion of disputes resolved identified as a result of a claim on the completed within 8 within 6 months General Account Agency Services Scheme Regulation (regulation of workers’ compensation Scheme Services (provision of effective and equitable scheme participants for compliance with legislative dispute resolution and services to scheme participants) requirements) Efficiency Indicators 1.1 Average cost 1.2 Average cost 1.3 Average cost 2.1 Average cost to 2.2 Average cost to 2.3 Average cost to per employer per approved and per client contact to complete a complete an process a compliance activity monitored service provide information conciliation arbitration Memorandum of provider and advice Agreement
Key Performance Indicators Table 45: WorkCover WA’s Key Performance Indicators for WorkCover WA and their relationship with the agency’s Outcome Based Management Structure Agency Desired Outcome To ensure a workers’ compensation and injury management scheme that is financially viable, contemporary, and integrated whilst providing services that are fair, accessible, timely and cost effective for all participants. Effectiveness Indicators 1.1 The number of non-compliance events identified as a result of a claim on the General Account 1.2 The proportion of conciliations completed within 8 1.3 The proportion of disputes resolved within 6 months Agency Services Scheme Regulation (regulation of workers’ compensation scheme participants for compliance with legislative requirements) Scheme Services (provision of effective and equitable dispute resolution and services to scheme participants) Efficiency Indicators 1.1 Average cost per employer compliance activity 1.2 Average cost per approved and monitored service provider 1.3 Average cost per client contact to provide information and advice 2.1 Average cost to complete a conciliation 2.2 Average cost to complete an arbitration 2.3 Average cost to process a Memorandum of Agreement
Annual-Report-2014_15-Accessible-Version.docx