Empathy training for developers will teach them not to accept customers’ solutions, but (in a suitably diplomatic way) to break them down and find out the basic requirements behind them. Those come from the customer’s and motives.’ Once the requirements are reduced to functional needs, ‘situation the developer can then design and build solutions from the ground up to be as efficient as possible. From the organisation’s point of view this empathetic approach will produce better designs for their IT solutions. They will run more quickly and efficiently and be structured with the capacity for future improvements in mind. The return on training for their developers will be immense. Further Reading: The Business Disability Forum and other organisations have a range of guidance products which cover the issues raised in this summary in more detail. They include: Accessible eLearning Guidelines [provide link when published] A uses case studies from a variety of organisations which demonstrate that informed, inclusive design results in smart, successful design. The Barclays staff consultation best practice guide gives further details on empathy training and the use of disability simulation kit, including vendors. It is available through the BDF website: . www.technologytaskforce.org Technology Taskforce is committed to ensuring that all its products and services are as accessible as possible to everyone, including disabled people. If you wish to discuss anything with regard to accessibility of this document please contact us. Registered charity no: 1018463. Registered Office: Nutmeg House, 60 Gainsford Street, London SE1 2NY. Registered in England under Company No. 2603700
Empathy training for developers will teach them not to accept customers’ solutions, but (in a suitably diplomatic way) to break them down and find out the basic requirements behind them. Those come from the customer’s ‘situation and motives.’ Once the requirements are reduced to functional needs, the developer can then design and build solutions from the ground up to be as efficient as possible. From the organisation’s point of view this empathetic approach will produce better designs for their IT solutions. They will run more quickly and efficiently and be structured with the capacity for future improvements in mind. The return on training for their developers will be immense. Further Reading: The Business Disability Forum and other organisations have a range of guidance products which cover the issues raised in this summary in more detail. They include: Accessible eLearning Guidelines [provide link when published] A uses case studies from a variety of organisations which demonstrate that informed, inclusive design results in smart, successful design. The Barclays staff consultation best practice guide gives further details on empathy training and the use of disability simulation kit, including vendors. It is available through the BDF website: . www.technologytaskforce.org Technology Taskforce is committed to ensuring that all its products and services are as accessible as possible to everyone, including disabled people. If you wish to discuss anything with regard to accessibility of this document please contact us. Registered charity no: 1018463. Registered Office: Nutmeg House, 60 Gainsford Street, London SE1 2NY. Registered in England under Company No. 2603700
Best%20practice%20guide%20-%20Accessibility%20training%20for%20IT%20professionals%20-%20building%20empathy%20through%20problem%20solving%20v1.0%20(1).docx