extra mile, knowledge, and ability When Veterans get ready to to work together seamlessly. discharge from the GCBRC, they When asked about the program, have an opportunity to evaluate Veterans were pleased by the the program and staff in two individual attention they different ways. The first is received, the wonderful nursing through the uSPEQ anonymous and ancillary staff (social work, survey that goes directly to CARF psychology, etc.), the home (our accrediting body). For FY17, environment of the GCBRC, the the Veterans who filled out the thoroughness of the training survey gave us an over 97% received, and more. They also satisfaction rating across the 32 identified areas for continued questions. 100% of Veterans said improvement such as our Wi-Fi they knew how to use their system, new chairs for the assistive technology when they bedrooms (which arrive this left. 99.32% said that they would month), getting iPhones and recommend the program to a computers faster (this has been friend. resolved). We really appreciate every bit of feedback our The second way a Veteran can Veterans share. Thank you. evaluate the program is with an Exit Interview with the Chief or her designee. Veterans are asked Data from the BR5.0 Database to rate their classes on a scale GENDER FREQUENCY % from 1 (low) to 5 (high). Across FEMALE 7 4.0% the board for the entire year, MALE 167 96.0% classes were rated between a 4 and 5. Veterans also had the Grand Total 174 100.0% chance to make specific comments on the program and REFERRING FACILITY: BLX BRC FY17 DC's staff. Staff was pretty resoundingly identified for their ALEXANDRIA VA MEDICAL CENTER 25 friendliness, patience, going the
When Veterans get ready to discharge from the GCBRC, they have an opportunity to evaluate the program and staff in two different ways. The first is through the uSPEQ anonymous survey that goes directly to CARF (our accrediting body). For FY17, the Veterans who filled out the survey gave us an over 97% satisfaction rating across the 32 questions. 100% of Veterans said they knew how to use their assistive technology when they left. 99.32% said that they would recommend the program to a friend. The second way a Veteran can evaluate the program is with an Exit Interview with the Chief or her designee. Veterans are asked to rate their classes on a scale from 1 (low) to 5 (high). Across the board for the entire year, classes were rated between a 4 and 5. Veterans also had the chance to make specific comments on the program and staff. Staff was pretty resoundingly identified for their friendliness, patience, going the extra mile, knowledge, and ability to work together seamlessly. When asked about the program, Veterans were pleased by the individual attention they received, the wonderful nursing and ancillary staff (social work, psychology, etc.), the home environment of the GCBRC, the thoroughness of the training received, and more. They also identified areas for continued improvement such as our Wi-Fi system, new chairs for the bedrooms (which arrive this month), getting iPhones and computers faster (this has been resolved). We really appreciate every bit of feedback our Veterans share. Thank you. Data from the BR5.0 Database GENDER FREQUENCY % FEMALE 7 4.0% MALE 167 96.0% Grand Total 174 100.0% REFERRING FACILITY: BLX BRC FY17 DC's ALEXANDRIA VA MEDICAL CENTER 25
Annual-Report-Winter-2018.docx