Respondents to complaints : Complaints by industry 2007-08 to 2009-10 Industry sector and size of respondent organisations 2007-08 2008-09 2009-10 Using classifications developed by the Australian Bureau of Statistics the Commission collects information on the industry or organisations Industry Type No. % No. % No % against which complaints are lodged. This information helps the Accommodation/Cafes/ 45 8.4% 25 3.9% 29 4.5% Commission produce publications, conduct seminars and develop Restaurants relevant, industry specific training programs. Agriculture/Forestry/Fishing 7 1.3% 4 0.6% 17 2.6% Table 14 details the industries from which the respondents came in Communication Services 16 3.0% 12 1.9% 17 2.6% 2009-10. While the largest number of complaints still are from the property and business services sector, there has been an increase in Construction 20 3.7% 26 4.1% 20 3.1% complaints relating to education, and health and community services. Cultural and Recreational 20 3.7% 28 4.4% 14 2.2% Services property and business services - 135 (20.8%) Education - Pre, School and 37 6.9% 61 9.6% 60 9.2% Post personal and other services including corrective Finance and Insurance 6 1.1% 13 2.1% 11 1.7% and police services - 100 (15.4%) Health and Community 44 8.2% 41 6.5% 51 7.9% Services education - 60 (9.2%) Manufacturing 17 3.2% 16 2.5% 18 2.8% health and community services - 51 (7.9%) Mining 54 10.1% 63 9.9% 36 5.5% Personal and Other Services including corrective and police 55 10.3% 49 7.7% 100 15.4% services Property and Business 85 15.9% 107 16.9% 135 20.8% Services Retail Trade 57 10.6% 68 10.7% 45 6.9% Transport and Storage 34 6.3% 64 10.1% 39 6.0% Wholesale Trade 10 1.9% 3 0.5% 8 1.2% Other Industry 29 5.4% 54 8.5% 49 7.6% Total 536 100.0 634 100.0 649 100.0
Respondents to complaints Industry sector and size of respondent organisations Using classifications developed by the Australian Bureau of Statistics the Commission collects information on the industry or organisations against which complaints are lodged. This information helps the Commission produce publications, conduct seminars and develop relevant, industry specific training programs. Table 14 details the industries from which the respondents came in 2009-10. While the largest number of complaints still are from the property and business services sector, there has been an increase in complaints relating to education, and health and community services. property and business services - 135 (20.8%) personal and other services including corrective and police services - 100 (15.4%) education - 60 (9.2%) health and community services - 51 (7.9%) : Complaints by industry 2007-08 to 2009-10 2007-08 2008-09 2009-10 Industry Type No. % No. % No % Accommodation/Cafes/ Restaurants 45 8.4% 25 3.9% 29 4.5% Agriculture/Forestry/Fishing 7 1.3% 4 0.6% 17 2.6% Communication Services 16 3.0% 12 1.9% 17 2.6% Construction 20 3.7% 26 4.1% 20 3.1% Cultural and Recreational Services 20 3.7% 28 4.4% 14 2.2% Education - Pre, School and Post 37 6.9% 61 9.6% 60 9.2% Finance and Insurance 6 1.1% 13 2.1% 11 1.7% Health and Community Services 44 8.2% 41 6.5% 51 7.9% Manufacturing 17 3.2% 16 2.5% 18 2.8% Mining 54 10.1% 63 9.9% 36 5.5% Personal and Other Services including corrective and police services 55 10.3% 49 7.7% 100 15.4% Property and Business Services 85 15.9% 107 16.9% 135 20.8% Retail Trade 57 10.6% 68 10.7% 45 6.9% Transport and Storage 34 6.3% 64 10.1% 39 6.0% Wholesale Trade 10 1.9% 3 0.5% 8 1.2% Other Industry 29 5.4% 54 8.5% 49 7.6% Total 536 100.0 634 100.0 649 100.0
annual-report-2009-10b49e4d5bde9f62fcb668ff0000be6566.docx