Action BCCG Response 2016/17 2017/18 2018/19 2019/20 2020/21 1. Active Signposting Provide patients with a first Roll out Point of Call The CCG established a The remaining 50% of Evaluate the impact Build on the Practices and point of contact which programme and develop a training programme with practices staff have of the care feedback received patients aware of directs them to the most Receptionist Care Navigators Sheffield Hallam completed the training. navigation training on the Care the right services appropriate source of help. programme. Increase use of University to deliver programme and the Navigation to access. Web and app-based portals Sound Doctor tools across all training in active Taking the learning impact of Social Service and can provide self-help and practices. Universal signposting for general from vanguard site Prescribers within embed the Social Services are self-management resources Information and Advice in practice reception staff. on care navigation and practice. Prescribing embedded within as well as signposting to conjunction with the Local To date 50% of Barnsley by engaging with the service in Barnsley the most appropriate Authority development. practices have taken local federation and Improved use of the practices. ultimately professional. Receptionists Continue to enhance the part in the course. practices the CCG will Social Prescribing releasing time for acting as care navigators RightCare Barnsley build on the learning service. Evaluate: care for more can ensure the patient is brokerage service. Dementia Champions and create a bespoke Increase in complex patients booked with the right established in each GP training programme to Utilising new for patient in General person first time. practice. be rolled out across technologies and with Long Term Practices and Barnsley practices in developments to Conditions and have effect on Sound Doctor offered to 2018/19. actively sign post the impact on health and all practice which patients to the most productive social care enables patients to Social Prescribing appropriate service. workflows system. – specific commences on 01 freeing up GP conditions. April 2017 and actively Roll out of bespoke capacity signposting patients to programme to Care (measures) the right service. Navigators to reduction in further enhance this DNA’s. Exploration of resource. technologies to sign post patients to the right services. 2. New Consultation Types
Action BCCG Response 2016/17 2017/18 2018/19 2019/20 2020/21 1. Active Signposting Provide patients with a first point of contact which directs them to the most appropriate source of help. Web and app-based portals can provide self-help and self-management resources as well as signposting to the most appropriate professional. Receptionists acting as care navigators can ensure the patient is booked with the right person first time. Roll out Point of Call programme and develop a Receptionist Care Navigators programme. Increase use of Sound Doctor tools across all practices. Universal Information and Advice in conjunction with the Local Authority development. Continue to enhance the RightCare Barnsley brokerage service. The CCG established a training programme with Sheffield Hallam University to deliver training in active signposting for general practice reception staff. To date 50% of Barnsley practices have taken part in the course. Dementia Champions established in each GP practice. Sound Doctor offered to all practice which enables patients to specific conditions. The remaining 50% of practices staff have completed the training. Taking the learning from vanguard site on care navigation and by engaging with the local federation and practices the CCG will build on the learning and create a bespoke training programme to be rolled out across Barnsley practices in 2018/19. Social Prescribing commences on 01 April 2017 and actively signposting patients to the right service. Exploration of technologies to sign post patients to the right services. Evaluate the impact of the care navigation training programme and the impact of Social Prescribers within practice. Improved use of the Social Prescribing service. Utilising new technologies and developments to actively sign post patients to the most appropriate service. Roll out of bespoke programme to Care Navigators to further enhance this resource. Build on the feedback received on the Care Navigation Service and embed the Social Prescribing service in practices. Evaluate: Increase in for patient with Long Term Conditions and the impact on productive workflows – freeing up GP capacity (measures) reduction in DNA’s. Practices and patients aware of the right services to access. Services are embedded within Barnsley ultimately releasing time for care for more complex patients in General Practices and have effect on health and social care system. 2. New Consultation Types
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