Care staff interviewed demonstrate an understanding of how residents can access advocacy/support persons. Care staff interviewed confirm they attended education on the Code of Right, advocacy, complaint management as part of the inservice education programme. This was confirmed during review of staff education records. The general/facility manager advises that a minister provides advocacy services as needed, including blessing resident's rooms. Residents and family interviewed confirm that advocacy support is available to them if required, and that information on how to access the Health and Disability Advocate is included in the information package they receive on admission. Visual inspection provides evidence the independent and H&D Advocate details are displayed along with advocacy information brochures. Admission pack reviewed and provides evidence advocacy, complaints and Code of Rights is included. The ARC requirements are met. Criterion 1.1.11.1 Consumers are informed of their rights to an independent advocate, how to access them, and their right to have a support person/s of their choice present. Evidence Attainment: FA Risk level for PA/UA: Finding Statement Corrective Action Required: Timeframe: STANDARD 1.1.12 Links With Family/Whānau And Other Community Resources Consumers are able to maintain links with their family/whānau and their community. ARC D3.1h; D3.1e ARHSS D3.1h; D3.1e; D16.5f D SI STI MI CI MaI V CQ SQ STQ Ma L Evaluation methods used: How is achievement of this standard met or not met? Attainment: FA There are documented visitors' policy and guidelines available to ensure resident safety and well-being is not compromised by visitors to the service (e.g. visitors are required to sign in and out via registers). The activities programme includes access to community groups and there are systems in place to ensure residents remain aware of current affairs, including reading of the newspaper each day. Residents and family members interviewed confirm they can have access to visitors of their choice, and confirm they are supported to access services within the community. Access to community support/interest groups is facilitated for residents as appropriate and two vans are available to take residents on
Care staff interviewed demonstrate an understanding of how residents can access advocacy/support persons. Care staff interviewed confirm they attended education on the Code of Right, advocacy, complaint management as part of the inservice education programme. This was confirmed during review of staff education records. The general/facility manager advises that a minister provides advocacy services as needed, including blessing resident's rooms. Residents and family interviewed confirm that advocacy support is available to them if required, and that information on how to access the Health and Disability Advocate is included in the information package they receive on admission. Visual inspection provides evidence the independent and H&D Advocate details are displayed along with advocacy information brochures. Admission pack reviewed and provides evidence advocacy, complaints and Code of Rights is included. The ARC requirements are met. Criterion 1.1.11.1 Consumers are informed of their rights to an independent advocate, how to access them, and their right to have a support person/s of their choice present. Evidence Attainment: FA Risk level for PA/UA: Finding Statement Corrective Action Required: Timeframe: STANDARD 1.1.12 Links With Family/Whānau And Other Community Resources Consumers are able to maintain links with their family/whānau and their community. ARC D3.1h; D3.1e ARHSS D3.1h; D3.1e; D16.5f Evaluation methods used: D SI STI MI CI MaI V CQ SQ STQ Ma L How is achievement of this standard met or not met? Attainment: FA There are documented visitors' policy and guidelines available to ensure resident safety and well-being is not compromised by visitors to the service (e.g. visitors are required to sign in and out via registers). The activities programme includes access to community groups and there are systems in place to ensure residents remain aware of current affairs, including reading of the newspaper each day. Residents and family members interviewed confirm they can have access to visitors of their choice, and confirm they are supported to access services within the community. Access to community support/interest groups is facilitated for residents as appropriate and two vans are available to take residents on
AuditSummary_MOHI-9CK2TN.docx