responses to Red 1 calls. A longer triage time may also mean more calls are closed on the telephone. However, any such effects will be difficult to detect within the habitual variation of the many Ambulance Quality Indicators. A4 Systems Indicators: Ambulance volumes (Figure 4) The number of emergency telephone calls presented to switchboard in January 2016 was 821,937, an average of 26.5 thousand per day, higher than the 24.4 thousand per day for January 2015. Figure 4 shows that there is a fair amount variation in call volume. There were 590,756 emergency calls that received a face-to-face response from the ambulance service in January 2016, an average of 19.1 thousand per day. There were 417,175 incidents with a patient transported to Type 1 or Type 2 A&E in January 2016, an average of 13.5 thousand per day. The total number of Category A Red 2 calls resulting in a fully equipped ambulance vehicle arriving at the scene of the incident was 293,484, the highest figure since recording began in June 2012. There were 308,756 Category A calls that resulted in a fully-equipped ambulance vehicle arriving at the scene of the incident in January 2016, this equates to 10.0 thousand per day, the highest figure since records began. Figure 4 shows how this has increased steadily between 2011 and 2015. A5 Latest monthly data for other Systems Indicators, January 2016 Indicator England Lowest Trust Highest Trust Calls abandoned before being 0.6% London 0.1% Yorkshire 1.1% answered Calls resolved through West East 10.2% 5.5% 15.2% telephone assessment Midlands Midlands Calls resolved without transport East South 38.1% 29.2% 52.8% to Type 1 or Type 2 A&E Midlands Western7 Recontact rate following East 6.3% 1.7% North East 14.7% discharge by telephone advice Midlands Recontact rate following 5.5% Yorkshire 1.4% London 8.9% face treatment at scene Incidents a patient was North 417,175 21,729 68,321 London transported East7 In January 2016, the proportion of calls resolved through telephone assessment was 10.2%, an increase on the 8.7% recorded in January 2015. Of emergency resolved with telephone advice, the proportion where the patient subsequently re-contacts 999 within 24 hours was 6.3% in January 2016.
responses to Red 1 calls. A longer triage time may also mean more calls are closed on the telephone. However, any such effects will be difficult to detect within the habitual variation of the many Ambulance Quality Indicators. A4 Systems Indicators: Ambulance volumes (Figure 4) The number of emergency telephone calls presented to switchboard in January 2016 was 821,937, an average of 26.5 thousand per day, higher than the 24.4 thousand per day for January 2015. Figure 4 shows that there is a fair amount variation in call volume. There were 590,756 emergency calls that received a face-to-face response from the ambulance service in January 2016, an average of 19.1 thousand per day. There were 417,175 incidents with a patient transported to Type 1 or Type 2 A&E in January 2016, an average of 13.5 thousand per day. The total number of Category A Red 2 calls resulting in a fully equipped ambulance vehicle arriving at the scene of the incident was 293,484, the highest figure since recording began in June 2012. There were 308,756 Category A calls that resulted in a fully-equipped ambulance vehicle arriving at the scene of the incident in January 2016, this equates to 10.0 thousand per day, the highest figure since records began. Figure 4 shows how this has increased steadily between 2011 and 2015. A5 Latest monthly data for other Systems Indicators, January 2016 Indicator England Lowest Trust Highest Trust Calls abandoned before being answered 0.6% London 0.1% Yorkshire 1.1% Calls resolved through telephone assessment 10.2% West Midlands 5.5% East Midlands 15.2% Calls resolved without transport to Type 1 or Type 2 A&E 38.1% East Midlands 29.2% South Western7 52.8% Recontact rate following discharge by telephone advice 6.3% East Midlands 1.7% North East 14.7% Recontact rate following treatment at scene 5.5% Yorkshire 1.4% London 8.9% Incidents a patient was transported 417,175 North East7 21,729 London 68,321 In January 2016, the proportion of calls resolved through telephone assessment was 10.2%, an increase on the 8.7% recorded in January 2015. Of emergency resolved with telephone advice, the proportion where the patient subsequently re-contacts 999 within 24 hours was 6.3% in January 2016. face
Ambulance-Stats-Note-SYSto20160131-COto20151031.docx