Task Performance Schedule Method of Incentives/ Performance Standard Surveillance/ Disincentives Objectives QAE documentation system and the surveys. Provide technical Justice in Customer Consistent total OUTCOME #4 assistance to at least Aging will Feedback: satisfaction with work Justice in seven (7) provide the COR will product may favorably will support organizations Legal training review impact schedules for demonstration involved in the and Case reports on future deliverables projects designed Consultation number of following contractor to expand or Model Approaches services MA projects suggestions that might improve the demonstration throughout the served and benefit the contractor delivery of legal grants each project duration of the survey data in workload assistance and year. contract, from management, staffing, elder rights ensuring at Evaluation etc. protections to least 7 Surveys. older persons organizations with social or Less than total involved in economic needs. Random completion may result (Objective 5, Model Review: The in increased Technical Approaches COR will expectations for the Assistance on (MA) access request an future years or a the Legal Services update from written report resources Development). Justice in explaining why per year. Aging numbers were not randomly, reached throughout the Justice in year on the will include status of the information on MA assistance. the number of MA projects served in the regular reports provided per Objective #1.
Task Performance Objectives Performance Standard Schedule Method of Surveillance/ QAE Incentives/ Disincentives documentation system and the surveys. OUTCOME #4 Justice in will support demonstration projects designed to expand or improve the delivery of legal assistance and elder rights protections to older persons with social or economic needs. (Objective 5, Technical Assistance on Legal Services Development). Provide technical assistance to at least seven (7) organizations involved in the Model Approaches demonstration grants each project year. Justice in Aging will provide the Legal training and Case Consultation services throughout the duration of the contract, ensuring at least 7 organizations involved in Model Approaches (MA) access the resources per year. Justice in will include information on the number of MA projects served in the regular reports provided per Objective #1. Customer Feedback: COR will review reports on number of MA projects served and survey data from Evaluation Surveys. Random Review: The COR will request an update from Justice in Aging randomly, throughout the year on the status of the MA assistance. Consistent total satisfaction with work product may favorably impact schedules for future deliverables following contractor suggestions that might benefit the contractor in workload management, staffing, etc. Less than total completion may result in increased expectations for the future years or a written report explaining why numbers were not reached
Attachment%20B-NCLER%20Contract.docx