Criterion 1.1.7.3 (HDS(C)S.2008:1.1.7.3) Service providers maintain professional boundaries and refrain from acts or behaviours which could benefit the provider at the expense or being of the consumer. Attainment and Risk: FA Evidence: Finding: Corrective Action: Timeframe (days): (e.g. for 1 week choose 7, for 1 choose 30, for 6 months choose 180, etc.) Standard 1.1.8: Good Practice (HDS(C)S.2008:1.1.8) Consumers receive services of an appropriate standard. ARC A1.7b; A2.2; D1.3; D17.2; D17.7c ARHSS A2.2; D1.3; D17.2; D17.10c Attainment and Risk: CI Evidence: Takanini Lodge implements Oceania policies to guide practice. These policies align with the health and disability services standards and are reviewed annually. There is a quality framework that that supports an internal audit programme. Benchmarking occurs across all the Oceania facilities with Takanini Lodge actively reviewing the data and making improvements as a result. There is a comprehensive training programme and managers complete management training. The training programme for all staff includes extra topics outside of those identified on the Oceania standard training plan in response to needs identified and projects taking place. The staff interviewed including the seven health care assistants describe sound practice based on policies and procedures, care plans and information given to them via the registered nurses, clinical and business and care managers. Specialised training and related competencies are in place for the registered nursing staff. There is a comprehensive programme of meetings at a national, regional and service level and this ensures that the quality improvement and risk management programme is monitored with data used to improve service delivery. Projects are undertaken to improve the lives of residents with these evaluated to ensure that outcomes have improved. Residents and families interviewed expressed a high level of satisfaction with the care delivered. The general practitioner reports a high standard of care is provided at the service and the registered nurses demonstrate good clinical assessment skills. Consultation is available through the organisation’s management team that includes registered nurse, dietician and others as required. A physiotherapist is available for two days a week with a physiotherapist assistant implementing plans. The service has been given a rating of continuous improvement for good practice.
being Criterion 1.1.7.3 (HDS(C)S.2008:1.1.7.3) Service providers maintain professional boundaries and refrain from acts or behaviours which could benefit the provider at the expense or of the consumer. Attainment and Risk: FA Evidence: Finding: Corrective Action: Timeframe (days): (e.g. for 1 week choose 7, for 1 choose 30, for 6 months choose 180, etc.) Standard 1.1.8: Good Practice (HDS(C)S.2008:1.1.8) Consumers receive services of an appropriate standard. ARC A1.7b; A2.2; D1.3; D17.2; D17.7c ARHSS A2.2; D1.3; D17.2; D17.10c Attainment and Risk: CI Evidence: Takanini Lodge implements Oceania policies to guide practice. These policies align with the health and disability services standards and are reviewed annually. There is a quality framework that that supports an internal audit programme. Benchmarking occurs across all the Oceania facilities with Takanini Lodge actively reviewing the data and making improvements as a result. There is a comprehensive training programme and managers complete management training. The training programme for all staff includes extra topics outside of those identified on the Oceania standard training plan in response to needs identified and projects taking place. The staff interviewed including the seven health care assistants describe sound practice based on policies and procedures, care plans and information given to them via the registered nurses, clinical and business and care managers. Specialised training and related competencies are in place for the registered nursing staff. There is a comprehensive programme of meetings at a national, regional and service level and this ensures that the quality improvement and risk management programme is monitored with data used to improve service delivery. Projects are undertaken to improve the lives of residents with these evaluated to ensure that outcomes have improved. Residents and families interviewed expressed a high level of satisfaction with the care delivered. The general practitioner reports a high standard of care is provided at the service and the registered nurses demonstrate good clinical assessment skills. Consultation is available through the organisation’s management team that includes registered nurse, dietician and others as required. A physiotherapist is available for two days a week with a physiotherapist assistant implementing plans. The service has been given a rating of continuous improvement for good practice.
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