equity in provision of the standard telephone service and payphones; and meeting the obligation as effectively, efficiently and economically as practicable. Telstra will consider: using alternative transmission technologies such as satellite, radiocommunications and wireline where necessary for the provision of voice grade standard telephone services and payphone services throughout Australia; and international best practice in the telecommunications industry, including compliance with relevant Industry Standards on network performance. Telstra has established a number of FREECALL™ multi-lingual enquiry lines to assist customers from non English speaking backgrounds to obtain information about Telstra's products and services. The FREECALL™ numbers that are available can be obtained from the White Pages™ or from Section 4.2 of Telstra’s Standard Marketing Plan. 3.2 People with a Disability 3.2.1 Overview The universal service obligation includes the obligation to ensure that standard telephone services are reasonably accessible to all people in Australia on an equitable basis, wherever they reside or carry on business. This includes people with sight impairment, hearing impairment and other disabilities. The standard telephone service is a carriage service for the purpose of voice telephony, or for a person with a disability, an equivalent service required to be supplied in order to comply with the Disability Discrimination Act 1992. The universal service obligation includes the supply of customer equipment (including disability customer equipment) upon request to enable people to access the standard telephone service. In conjunction with supplying the standard telephone service, Telstra will, at the request of a person with a disability, supply disability equipment by way of hire to enable that person to access a standard telephone service.
equity in provision of the standard telephone service and payphones; and meeting the obligation as effectively, efficiently and economically as practicable. Telstra will consider: using alternative transmission technologies such as satellite, radiocommunications and wireline where necessary for the provision of voice grade standard telephone services and payphone services throughout Australia; and international best practice in the telecommunications industry, including compliance with relevant Industry Standards on network performance. Telstra has established a number of FREECALL™ multi-lingual enquiry lines to assist customers from non English speaking backgrounds to obtain information about Telstra's products and services. The FREECALL™ numbers that are available can be obtained from the White Pages™ or from Section 4.2 of Telstra’s Standard Marketing Plan. 3.2 People with a Disability 3.2.1 Overview The universal service obligation includes the obligation to ensure that standard telephone services are reasonably accessible to all people in Australia on an equitable basis, wherever they reside or carry on business. This includes people with sight impairment, hearing impairment and other disabilities. The standard telephone service is a carriage service for the purpose of voice telephony, or for a person with a disability, an equivalent service required to be supplied in order to comply with the Disability Discrimination Act 1992. The universal service obligation includes the supply of customer equipment (including disability customer equipment) upon request to enable people to access the standard telephone service. In conjunction with supplying the standard telephone service, Telstra will, at the request of a person with a disability, supply disability equipment by way of hire to enable that person to access a standard telephone service.
Australia-Telstra_USO.docx