Commerciality How we ensure a business focussed approach that delivers sustainable success for learners, the College and all its stakeholders, including our approach to managing risk and ensuring compliance against key requirements. Level 4 Level 3 Level 2 Level 1 Is customer (including internal Thinks beyond functional Gathers and uses evidence to Manages strategic commercial customer) focussed and interests and considers the wider analyse benefits and risks relationships and delivery understands their needs. implications across the College when making commercial arrangements to ensure value for decisions in a timely way. money and quality. with internal and external Promotes College services to stakeholders to improve service initiate potential business Communicates the bigger picture Considers and understands delivery. opportunities and ensures that all staff have PEST factors, to support sound appropriate levels of commercial commercial decision making, Understands the strategic plan, Communicates the KPI’s of awareness. KPI’s and recommendations. and appreciates that a business individuals and department, approach is essential for monitors progress and reports on Sets KPIs, budgets and Recognises and understands the success. outcomes. objectives within their area of key business metrics and levers. responsibility and monitors Uses this knowledge to make Continually looks for ways to Understands and supports the progress. effective decisions. reduce costs within their area departmental budget and and makes appropriate business planning process - Contributes to the business Leads on the business planning recommendations. communicates to team members planning and budgetary process and budgetary process and takes as needed through valuable inputs. a College, not functional Focuses efforts on achieving perspective. their KPI’s and objectives. Demonstrates the basics of the Understands the college’s college’s funding and costs funding and costs model and Inputs into business decisions Demonstrates an interest in the uses it to make effective outside of functional area. performance of the College and Tracks expenditure and cost and commercial decisions. KPI’s outside of their own area manages issues Creates and embeds a culture of (e.g. learner success rates, Negotiates effectively on behalf commerciality uses commercial – financial performance etc.) of the College/Dept. language and concepts with colleagues and their team. Complies with College processes Develops a compliance culture. (performance management, Takes action when needed.
Commerciality How we ensure a business focussed approach that delivers sustainable success for learners, the College and all its stakeholders, including our approach to managing risk and ensuring compliance against key requirements. Level 4 Level 3 Level 2 Level 1 Is customer (including internal customer) focussed and understands their needs. with internal and external stakeholders to improve service delivery. Understands the strategic plan, and appreciates that a business approach is essential for success. Continually looks for ways to reduce costs within their area and makes appropriate recommendations. Focuses efforts on achieving their KPI’s and objectives. Demonstrates an interest in the performance of the College and KPI’s outside of their own area (e.g. learner success rates, financial performance etc.) Complies with College processes (performance management, Thinks beyond functional interests and considers the wider implications across the College Promotes College services to initiate potential business opportunities Communicates the KPI’s of individuals and department, monitors progress and reports on outcomes. Understands and supports the departmental budget and business planning process - communicates to team members as needed Demonstrates the basics of the college’s funding and costs Tracks expenditure and cost and manages issues Gathers and uses evidence to analyse benefits and risks when making commercial decisions in a timely way. Communicates the bigger picture and ensures that all staff have appropriate levels of commercial awareness. Sets KPIs, budgets and objectives within their area of responsibility and monitors progress. Contributes to the business planning and budgetary process through valuable inputs. Understands the college’s funding and costs model and uses it to make effective commercial decisions. Negotiates effectively on behalf of the College/Dept. Develops a compliance culture. Takes action when needed. Manages strategic commercial relationships and delivery arrangements to ensure value for money and quality. Considers and understands PEST factors, to support sound commercial decision making, KPI’s and recommendations. Recognises and understands the key business metrics and levers. Uses this knowledge to make effective decisions. Leads on the business planning and budgetary process and takes a College, not functional perspective. Inputs into business decisions outside of functional area. Creates and embeds a culture of commerciality – uses commercial language and concepts with colleagues and their team.
behavioural-framework-ver-218-may-2017.docx