4.3 Bins/Bench Stock Storage L.2.C.5 Supply Chain M.2.C Supply Chain Units Management: The Offeror Management: The following shall describe their ability to element will be considered track, store and utilize when evaluating the material in partial quantities proposal submission: The resulting from bins that offeror’s plan/process/ cannot accommodate an procedures to track, store entire unit of issue. and utilize material in partial quantities which may result from bins that cannot accommodate an entire unit of issue. 1.3 Scope of Work L.2.C.5 Risk/Process M.2.C Risk/Process Management: The Offeror Management: The following AND shall demonstrate their element will be considered customer service support to when evaluating the 1.4 Expected Outcomes include: proposal submission: The 1. Responsibilities of the offeror’s plan/process/ AND offeror’s Customer Service procedures to provide Representative(s) Customer Service Support to 8.4 Program Management 2. How the offeror will include: monitor customer support and 1. Clear identification of the AND customer satisfaction at the responsibilities of the maintenance/production lines offeror’s Customer Service 10 Deliverables and at the ordering activity Representative(s). level 2. A clear description of how 3. Response and resolution the offeror will monitor procedures and policies customer support and regarding customer problems customer satisfaction at the and returns. maintenance/production 4. Plan for providing technical lines and at the ordering support to customers, activity level including the titles and 3. Defined response and qualification for the resolution procedures and representative(s) that will be policies regarding customer providing this support. The problems and returns. offeror should indicate how 4. A clear, detailed, and frequently its Customer realistic Service Representative(s) plan/process/procedure for would visit customers at the providing technical support maintenance/production lines to customers, including the and ordering activities. titles and qualification for the representative(s) that will be providing this support. The offeror should
4.3 Bins/Bench Stock Storage Units L.2.C.5 Supply Chain Management: The Offeror shall describe their ability to track, store and utilize material in partial quantities resulting from bins that cannot accommodate an entire unit of issue. M.2.C Supply Chain Management: The following element will be considered when evaluating the proposal submission: The offeror’s plan/process/ procedures to track, store and utilize material in partial quantities which may result from bins that cannot accommodate an entire unit of issue. 1.3 Scope of Work AND 1.4 Expected Outcomes AND 8.4 Program Management AND 10 Deliverables L.2.C.5 Risk/Process Management: The Offeror shall demonstrate their customer service support to include: 1. Responsibilities of the offeror’s Customer Service Representative(s) 2. How the offeror will monitor customer support and customer satisfaction at the maintenance/production lines and at the ordering activity level 3. Response and resolution procedures and policies regarding customer problems and returns. 4. Plan for providing technical support to customers, including the titles and qualification for the representative(s) that will be providing this support. The offeror should indicate how frequently its Customer Service Representative(s) would visit customers at the maintenance/production lines and ordering activities. M.2.C Risk/Process Management: The following element will be considered when evaluating the proposal submission: The offeror’s plan/process/ procedures to provide Customer Service Support to include: 1. Clear identification of the responsibilities of the offeror’s Customer Service Representative(s). 2. A clear description of how the offeror will monitor customer support and customer satisfaction at the maintenance/production lines and at the ordering activity level 3. Defined response and resolution procedures and policies regarding customer problems and returns. 4. A clear, detailed, and realistic plan/process/procedure for providing technical support to customers, including the titles and qualification for the representative(s) that will be providing this support. The offeror should
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