Competency Standard UNIT CLEAN AND PREPARE ROOMS FOR INCOMING GUESTS NOMINAL HOURS: 30 UNIT NUMBER: D1.HHK.CL3.03 UNIT DESCRIPTOR: This unit with skills and knowledge required to clean and prepare rooms for in-coming guests by room attendants to deliver housekeeping services in an accommodation facility. ELEMENTS AND PERFORMANCE CRITERIA UNIT VARIABLE AND ASSESSMENT GUIDE Element 1: Identify the role of room Unit Variables attendants The Unit Variables provide advice to interpret the and context of this unit of competence, Describe the allowing for differences between enterprises and workplaces. It relates to the unit as a whole services delivered by a room attendant and facilitates holistic assessment. Locate the position of room attendants This unit applies to the delivery of housekeeping services in an industry sector that provides within the enterprise accommodation facility to guests within the labour divisions of the hotel and travel industries and may include: Identify the personal characteristics required of a room attendant 1. Housekeeping Describe grooming and personal Services delivered by a room attendant may be related to: presentation standards for a room Routine housekeeping and room servicing/cleaning duties attendant Rotational cleaning duties Interpret enterprise policies and procedures for the provision of housekeeping services Special area cleaning, such as steam room, nominated outside areas and nominated inside areas/rooms which may include private offices and public areas Identify and explain the role of communication in the provision of Turn down services housekeeping services Cooperation with other staff and departments, as required.
Competency Standard UNIT CLEAN AND PREPARE ROOMS FOR INCOMING GUESTS NOMINAL HOURS: 30 UNIT NUMBER: D1.HHK.CL3.03 UNIT DESCRIPTOR: This unit with skills and knowledge required to clean and prepare rooms for in-coming guests by room attendants to deliver housekeeping services in an accommodation facility. ELEMENTS AND PERFORMANCE CRITERIA UNIT VARIABLE AND ASSESSMENT GUIDE Element 1: Identify the role of room attendants Describe the services delivered by a room attendant Locate the position of room attendants within the enterprise Identify the personal characteristics required of a room attendant Describe grooming and personal presentation standards for a room attendant Interpret enterprise policies and procedures for the provision of housekeeping services Identify and explain the role of communication in the provision of housekeeping services Unit Variables The Unit Variables provide advice to interpret the and context of this unit of competence, allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment. This unit applies to the delivery of housekeeping services in an industry sector that provides accommodation facility to guests within the labour divisions of the hotel and travel industries and may include: 1. Housekeeping Services delivered by a room attendant may be related to: Routine housekeeping and room servicing/cleaning duties Rotational cleaning duties Special area cleaning, such as steam room, nominated outside areas and nominated inside areas/rooms which may include private offices and public areas Turn down services Cooperation with other staff and departments, as required.
AM_Clean_&_prepare_rooms_for_incoming_guests_refined.docx