HSP Orientation Curriculum Framework CORE TOPIC KEY OUTCOMES ACHIEVEMENT STANDARDS 1. Settlement Services* Participants are there are a In order to successfully number of government and complete the Settlement Indicative content: services available to Services topic, participants Orientation to services (e.g. them. should have: shops, school, postal services) Participants are aware they need to attended Orientation Healthcare services (e.g. make appointments in order to sessions offered for Medicare, Health Care Card) access most services. Settlement Services Migrant resource centres Participants know which services completed self-assessment to go to for different needs. of their achievement against Social services (e.g. Centrelink, the Key Outcomes TIS) Participants know that a free interpreting service is available to participated in the Community services (e.g. them. discussions and activities library, community gardens) around Settlement Services Participants know they and their as they apply to them Emergency services (what, families are eligible to have up to 10 when and how to use them) specified personal documents demonstrated an translated into English within the first understanding of key two years of their eligible visa grant information and terminology date or arrival in Australia in the area of Settlement (whichever is later). Services Participants know why it is demonstrated an ability, important to be punctual for individually or as part of a appointments, and the family group, to consequences of being late. independently complete key tasks in this topic, e.g. Participants can independently making an appointment, make an appointment with the using the Translating and appropriate service (e.g. with Interpreting Service (TIS). Centrelink or a doctor) by using the telephone or in person (with or without the use of an interpreter). *Settlement Services Orientation should commence upon the Client’s arrival to Australia CORE TOPIC KEY OUTCOMES ACHIEVEMENT STANDARDS their first In to successfully complete 2. Housing Participants are accommodation is usually the Housing topic, participants Indicative content: temporary, and they are usually should have: Types of homes, areas, costs, responsible for locating more public housing permanent rental accommodation. attended Orientation sessions offered for Housing
HSP Orientation Curriculum Framework CORE TOPIC KEY OUTCOMES ACHIEVEMENT STANDARDS 1. Settlement Services* Indicative content: Orientation to services (e.g. shops, school, postal services) Healthcare services (e.g. Medicare, Health Care Card) Migrant resource centres Social services (e.g. Centrelink, TIS) Community services (e.g. library, community gardens) Emergency services (what, when and how to use them) Participants are there are a number of government and services available to them. Participants are aware they need to make appointments in order to access most services. Participants know which services to go to for different needs. Participants know that a free interpreting service is available to them. Participants know they and their families are eligible to have up to 10 specified personal documents translated into English within the first two years of their eligible visa grant date or arrival in Australia (whichever is later). Participants know why it is important to be punctual for appointments, and the consequences of being late. Participants can independently make an appointment with the appropriate service (e.g. with Centrelink or a doctor) by using the telephone or in person (with or without the use of an interpreter). In order to successfully complete the Settlement Services topic, participants should have: attended Orientation sessions offered for Settlement Services completed self-assessment of their achievement against the Key Outcomes participated in the discussions and activities around Settlement Services as they apply to them demonstrated an understanding of key information and terminology in the area of Settlement Services demonstrated an ability, individually or as part of a family group, to independently complete key tasks in this topic, e.g. making an appointment, using the Translating and Interpreting Service (TIS). *Settlement Services Orientation should commence upon the Client’s arrival to Australia CORE TOPIC KEY OUTCOMES ACHIEVEMENT STANDARDS 2. Housing Indicative content: Types of homes, areas, costs, public housing Participants are their first accommodation is usually temporary, and they are usually responsible for locating more permanent rental accommodation. In to successfully complete the Housing topic, participants should have: attended Orientation sessions offered for Housing
appendix_g_-_hsp_orientation_facilitators_guideline_-_28_february_2017.docx