Place a tick () in the column to reflect evidence obtained to determine Competency of the student for each Performance Criteria. Observation 3rd Party Oral Written Work Element & Performance Criteria Other of skills Statement Questions Questions Projects Element 1: Communicate with customers and colleagues from diverse backgrounds Value customers and colleagues from different cultural groups and treat them with respect and sensitivity Take into consideration cultural differences in all verbal and non-verbal communication Attempt to overcome language barriers Obtain assistance from colleagues, reference books or outside organisations when required Element 2: Deal with cross cultural misunderstandings Identify issues which may cause conflict or misunderstanding in the workplace Address difficulties with the appropriate people and seek assistance from team leaders or others where required
Place a tick () in the column to reflect evidence obtained to determine Competency of the student for each Performance Criteria. Element & Performance Criteria Observation of skills 3rd Party Statement Oral Questions Written Questions Work Projects Other Element 1: Communicate with customers and colleagues from diverse backgrounds Value customers and colleagues from different cultural groups and treat them with respect and sensitivity Take into consideration cultural differences in all verbal and non-verbal communication Attempt to overcome language barriers Obtain assistance from colleagues, reference books or outside organisations when required Element 2: Deal with cross cultural misunderstandings Identify issues which may cause conflict or misunderstanding in the workplace Address difficulties with the appropriate people and seek assistance from team leaders or others where required
AM_Work_in_social_diverse_enro_refined.docx