Desired aims and outcomes of interviews with participants are: Glossary To understand the impact of welfare reforms on participants in 5 CAB Citizens Advice Bureau key areas: health, housing, CAP Christians Against Poverty finances and employment. CMHT Community Mental Health Understand and focus on Team customers’ experience and opinions COAST Community Outreach and of the systems and processes used Support Team to administer benefits, including DLA Disability Living Allowance direct payments and future online DWP Department for Work and services by default. Pensions Ensure that participants are ESA Employment and Support provided with relevant information (WRAG) Allowance Work Related – about changes as well as signposted Activity to relevant organisations who can ESA Employment and Support advise/guide them about benefits (Support) Allowance Group –Support and other help available. HMCTS Her Majesty’s Courts and Tribunals Service Questions will be structured as openly HMRC Her Majesty’s Revenue and as possible to leading the Customs responses received. Information about IB Incapacity Benefit benefits which participants are JSA Job Seeker’s Allowance currently in receipt of should be known LHA Local Housing Allowance before interviews take place. ME Myalgic Encephalomyelitis Researchers will ensure that PAYE Pay As You Earn information and guidance is provided PIP Personal Independence about changes taking place and about Payment organisations which may be able to SDP Severe Disability Premium help participants. TUC Trades Union Congress References Duffy, S. for The Campaign for a Fair Society), (2013). A fair society? How the cuts target disabled people. The Centre for Welfare Reform. Web links used in this report were last accessed on 22nd May 2014.
Desired aims and outcomes of interviews with participants are: To understand the impact of welfare reforms on participants in 5 key areas: health, housing, finances and employment. Understand and focus on customers’ experience and opinions of the systems and processes used to administer benefits, including direct payments and future online services by default. Ensure that participants are provided with relevant information about changes as well as signposted to relevant organisations who can advise/guide them about benefits and other help available. Questions will be structured as openly as possible to leading the responses received. Information about benefits which participants are currently in receipt of should be known before interviews take place. Researchers will ensure that information and guidance is provided about changes taking place and about organisations which may be able to help participants. References Duffy, S. for The Campaign for a Fair Society), (2013). A fair society? How the cuts target disabled people. The Centre for Welfare Reform. Web links used in this report were last accessed on 22nd May 2014. Glossary CAB Citizens Advice Bureau CAP Christians Against Poverty CMHT Community Mental Health Team COAST Community Outreach and Support Team DLA Disability Living Allowance DWP Department for Work and Pensions ESA (WRAG) Employment and Support Allowance – Work Related Activity ESA (Support) Employment and Support Allowance –Support Group HMCTS Her Majesty’s Courts and Tribunals Service HMRC Her Majesty’s Revenue and Customs IB Incapacity Benefit JSA Job Seeker’s Allowance LHA Local Housing Allowance ME Myalgic Encephalomyelitis PAYE Pay As You Earn PIP Personal Independence Payment SDP Severe Disability Premium TUC Trades Union Congress
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