Attainment against the Health and Disability Services Standards The following table contains the results of all the standards assessed by the auditors at this audit. Depending on the services they provide, not all standards are relevant to all providers and not all standards are assessed at every audit. Please note that Standard 1.3.3: Service Provision Requirements has been removed from this report, as it includes information specific to the healthcare of individual residents. Any corrective actions required relating to this standard, as a result of this audit, are retained and displayed in the next section. For more information on the standards, please click here. For more information on the different types of audits and what they cover please click here. Standard with desired outcome Attainment Rating Audit Evidence Standard 1.1.13: Complaints Management FA The organisation’s complaints policy and procedure is in line with Right 10 of the Health and Disability Commissioner’s Code of Health and Disability The of the consumer to make a complaint is Consumer’s Rights (the Code) and includes periods for responding to a understood, respected, and upheld. complaint. The complaint forms are available at the entrance to the facility. A complaints register is in place and includes: the date the complaint was received; the source of the complaint; a description of the complaint; and the date the complaint was resolved. Evidence relating to each lodged complaint is held in the complaints folder. One complaint had been received in 2017 and this was reviewed. On review of the complaint, evidence demonstrated it was investigated promptly with the issues resolved in a timely manner. Residents and family members interviewed stated they would feel comfortable complaining. The business and care manager confirmed there had been no complaints with the Health and Disability Commission since the previous audit or with other authorities. Standard 1.1.9: Communication FA Policies and procedures, such as accidents/incidents, complaints and open disclosure, guide staff on the process of open disclosure of information.
Attainment against the Health and Disability Services Standards The following table contains the results of all the standards assessed by the auditors at this audit. Depending on the services they provide, not all standards are relevant to all providers and not all standards are assessed at every audit. Please note that Standard 1.3.3: Service Provision Requirements has been removed from this report, as it includes information specific to the healthcare of individual residents. Any corrective actions required relating to this standard, as a result of this audit, are retained and displayed in the next section. For more information on the standards, please click here. For more information on the different types of audits and what they cover please click here. Standard with desired outcome Attainment Rating Audit Evidence Standard 1.1.13: Complaints Management The of the consumer to make a complaint is understood, respected, and upheld. FA The organisation’s complaints policy and procedure is in line with Right 10 of the Health and Disability Commissioner’s Code of Health and Disability Consumer’s Rights (the Code) and includes periods for responding to a complaint. The complaint forms are available at the entrance to the facility. A complaints register is in place and includes: the date the complaint was received; the source of the complaint; a description of the complaint; and the date the complaint was resolved. Evidence relating to each lodged complaint is held in the complaints folder. One complaint had been received in 2017 and this was reviewed. On review of the complaint, evidence demonstrated it was investigated promptly with the issues resolved in a timely manner. Residents and family members interviewed stated they would feel comfortable complaining. The business and care manager confirmed there had been no complaints with the Health and Disability Commission since the previous audit or with other authorities. Standard 1.1.9: Communication FA Policies and procedures, such as accidents/incidents, complaints and open disclosure, guide staff on the process of open disclosure of information.
AuditSummary_PRMS_CommunicatePublish_000006534002.docx