Calls 18,572 16,993 18,624 18,163 18,546 18,822 19,122 19,670 19,467 28,393 17,754 17,884 Received IVRS 1,334 Calls 1,194 1,416 1,408 1,332 1,351 1,583 1,603 1,493 3,248 1,300 1,228 Received CSR
Calls Received IVRS 18,572 16,993 18,624 18,163 18,546 18,822 19,122 19,670 19,467 28,393 17,754 17,884 Calls Received CSR 1,334 1,194 1,416 1,408 1,332 1,351 1,583 1,603 1,493 3,248 1,300 1,228
Attachment%20Y%20Customer%20Service%20Call%20Center%20-%20Historical%20Data%20%203.18.14.docx