Element 2: Prepare to deliver valet services Personal characteristics will include: Obtain guest information in advance of guest Tact, diplomacy and discretion arrival Etiquette and good manners Determine guest requirements and preferences Politeness and civility Liaise with other staff and external service Honesty and dedication providers to meet anticipated guest needs Willingness to be of genuine service Check guest room prior to guest arrival to ensure compliance with stated requests An unbiased and prejudice-free disposition. Element 3: Deliver valet services Grooming and personal presentation standards may be related to: Welcome guest on arrival and establish Wearing of uniform appropriate rapport Personal hygiene Advise guest of available services Personal appearance. Deal with guest luggage Enterprise policies and procedures may relate to: Deal with clothes Service standards and protocols Deal with guest requests Honesty Deliver enterprise-specific VIP treatment and Treatment of VIPs services Use of enterprise equipment and facilities Adjust service delivery to suit needs and Complimentary goods and services preferences Maintain privacy and confidentiality Discretionary authority to act on behalf of the organization. Assist guest with pre-departure and on-departure services Element 4: Record valet services The role of communication must include: Process billable charges Use of appropriate verbal and non-verbal communication techniques Update guest history details Building rapport and goodwill
Element 2: Prepare to deliver valet services Obtain guest information in advance of guest arrival Determine guest requirements and preferences Liaise with other staff and external service providers to meet anticipated guest needs Check guest room prior to guest arrival to ensure compliance with stated requests Element 3: Deliver valet services Welcome guest on arrival and establish appropriate rapport Advise guest of available services Deal with guest luggage Deal with clothes Deal with guest requests Deliver enterprise-specific VIP treatment and services Adjust service delivery to suit needs and preferences Maintain privacy and confidentiality Assist guest with pre-departure and on-departure services Personal characteristics will include: Tact, diplomacy and discretion Etiquette and good manners Politeness and civility Honesty and dedication Willingness to be of genuine service An unbiased and prejudice-free disposition. Grooming and personal presentation standards may be related to: Wearing of uniform Personal hygiene Personal appearance. Enterprise policies and procedures may relate to: Service standards and protocols Honesty Treatment of VIPs Use of enterprise equipment and facilities Complimentary goods and services Discretionary authority to act on behalf of the organization. Element 4: Record valet services Process billable charges Update guest history details The role of communication must include: Use of appropriate verbal and non-verbal communication techniques Building rapport and goodwill
AM_Provide_valet_services_refined.docx