workplace, and improves service delivery to clients. Key achievements in 2015–16: Looking ahead, the department is implementing completing a comprehensive risk-based changes to the complaints management annual audit plan providing professional system to further improve consistency in the and timely advice to management and recording of customer complaints and reporting clients, including project assurances under section 219(A) of the PSA. enhancing internal audit reporting and The department’s complaints’ ‘customer collaboration with management, to address section 219(A) of the PSA can be obtained department risks using pragmatic solutions from the department’s website at supporting departmental reform through Internal Audit completion of a program of regional audits focused on governance and service Internal provides audit and advisory delivery processes services across the department including centralised and regional functions, enhancing data analytics to broaden the information systems, frontline service delivery scope of computer-assisted audit areas, programs and projects. techniques to identify and report exceptions to management The Head of Internal Audit reports to the participating in the department’s Fraud and Director-General and to the ARMC, having Corruption Control Committee to enhance regard to Queensland Treasury’s Audit governance and accountability frameworks Committee Guidelines. to mitigate the risk of and proactively detect Internal Audit complies with its charter fraud through targeted data analytical developed in accordance with the International procedures Standards for the Professional Practice of participating in key department working and the Internal Auditing Financial groups to contribute to risk identification Accountability Act 2009. and mitigation perspectives Internal Audit delivers an annual plan approved receiving consistently positive feedback on by the Director-General. During 2015–16, the audit and advisory services from client Internal Audit completed or was completing: satisfaction surveys 430 audits in schools and independent carrying out Queensland Audit Office public schools (QAO) audit recommendations to assess progress and completion. 20 general audits External scrutiny 10 information systems audits. The department is subject to a number of Internal Audit also audited several financial external reviewers, including the Queensland acquittals, provided ad hoc advice on audit and Auditor–General, the Office of the Information assurance services to several departmental Commissioner (Queensland), the and ICT enabled projects, and targeted audit Corruption Commission (Queensland), and the enquiries and independent payroll verification Queensland Ombudsman. checks on several payroll rate changes. Information about significant external audits An internal self-assessment was also and reviews of the department during the performed in accordance with the above 2015–16 financial year is available in international standards. Appendix F.
workplace, and improves service delivery to clients. Looking ahead, the department is implementing changes to the complaints management system to further improve consistency in the recording of customer complaints and reporting under section 219(A) of the PSA. The department’s ‘customer complaints’ section 219(A) of the PSA can be obtained from the department’s website at Internal Audit Internal provides audit and advisory services across the department including centralised and regional functions, information systems, frontline service delivery areas, programs and projects. The Head of Internal Audit reports to the Director-General and to the ARMC, having regard to Queensland Treasury’s Audit Committee Guidelines. Internal Audit complies with its charter developed in accordance with the International Standards for the Professional Practice of Internal Auditing and the Financial Accountability Act 2009. Internal Audit delivers an annual plan approved by the Director-General. During 2015–16, Internal Audit completed or was completing: 430 audits in schools and independent public schools 20 general audits 10 information systems audits. Internal Audit also audited several financial acquittals, provided ad hoc advice on audit and assurance services to several departmental ICT enabled projects, and targeted audit enquiries and independent payroll verification checks on several payroll rate changes. An internal self-assessment was also performed in accordance with the above international standards. Key achievements in 2015–16: completing a comprehensive risk-based annual audit plan providing professional and timely advice to management and clients, including project assurances enhancing internal audit reporting and collaboration with management, to address department risks using pragmatic solutions supporting departmental reform through completion of a program of regional audits focused on governance and service delivery processes enhancing data analytics to broaden the scope of computer-assisted audit techniques to identify and report exceptions to management participating in the department’s Fraud and Corruption Control Committee to enhance governance and accountability frameworks to mitigate the risk of and proactively detect fraud through targeted data analytical procedures participating in key department working groups to contribute to risk identification and mitigation perspectives receiving consistently positive feedback on the audit and advisory services from client satisfaction surveys carrying out Queensland Audit Office (QAO) audit recommendations to assess progress and completion. External scrutiny The department is subject to a number of external reviewers, including the Queensland Auditor–General, the Office of the Information Commissioner (Queensland), the and Corruption Commission (Queensland), and the Queensland Ombudsman. Information about significant external audits and reviews of the department during the 2015–16 financial year is available in Appendix F.
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