FACTORS CRITERIA ESSENTIAL (E) / DESIRABLE (D) Positive, with a pro-active approach to work E Be customer focused with experience of dealing E with customers in a polite, friendly and positive manner Reliable flexible and responsive with the ability to E Personal/ react to changing customer service demands Attitude Be non-judgemental and recognise individuals, E with individual and requirements Good interpersonal skills to develop and maintain E good working relationships Willingness to learn and undertake training to E improve service delivery Willingness to follow customer queries to their E completion A strong communicator and ability to influence E others High level of professionalism and integrity E
FACTORS CRITERIA ESSENTIAL (E) / DESIRABLE (D) Personal/ Attitude Positive, with a pro-active approach to work E Be customer focused with experience of dealing with customers in a polite, friendly and positive manner E Reliable flexible and responsive with the ability to react to changing customer service demands E Be non-judgemental and recognise individuals, with individual and requirements E Good interpersonal skills to develop and maintain good working relationships E Willingness to learn and undertake training to improve service delivery E Willingness to follow customer queries to their completion E A strong communicator and ability to influence others E High level of professionalism and integrity E
Application_pack__Customer_Adviser.docx