Wallboard is split into several panels with different features to display correct information to suit your various needs. These panels are: Agents Allows you to see important information such as name, status, telephone number, number of answered/managed calls, and call duration. When setting up views, simply select the columns you wish to be visible. Agent Groups panel Allows you to display aggregated data for an agent group defined in Statistics administration. The panel shows the group’s name, managed calls, time spent in pause state, in calls, answer time, and number of active and busy agents. Queues panel Allows you to watch queues and see how these are currently being manned and managed. This can display: Current and maximum queue lengths. Average and maximum queue times. Number of incoming mails, chats and calls, as well as number of active, busy, paused and available agents. Current SLA levels. Queue History chart Allows you to monitor current and historical number of queued tasks per queue, as well as current and historical queue time. The panels can be zoomed in to reduce the window size. Queue Length bar chart This displays queue length as a bar chart. It shows the maximum number of queued tasks, as well as a historic display of previously used queue positions. This can be used with the Queue History chart. Wallboard or desktop mode
Wallboard is split into several panels with different features to display correct information to suit your various needs. These panels are: Agents Allows you to see important information such as name, status, telephone number, number of answered/managed calls, and call duration. When setting up views, simply select the columns you wish to be visible. Agent Groups panel Allows you to display aggregated data for an agent group defined in Statistics administration. The panel shows the group’s name, managed calls, time spent in pause state, in calls, answer time, and number of active and busy agents. Queues panel Allows you to watch queues and see how these are currently being manned and managed. This can display: Current and maximum queue lengths. Average and maximum queue times. Number of incoming mails, chats and calls, as well as number of active, busy, paused and available agents. Current SLA levels. Queue History chart Allows you to monitor current and historical number of queued tasks per queue, as well as current and historical queue time. The panels can be zoomed in to reduce the window size. Queue Length bar chart This displays queue length as a bar chart. It shows the maximum number of queued tasks, as well as a historic display of previously used queue positions. This can be used with the Queue History chart. Wallboard or desktop mode
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