Generate the New Mexico Absentee Ballot Register report at the jurisdictional Securely interface with the statewide voter registration system for the exchange of data. This should include the capability of importing the voter file into the ballot printing system and the ability to export a voter file, with voter history, after the election. The Contractor must provide a ballot printing system, as demonstrated during the RFP process, that can: Be operated by users familiar with computers and graphical System user interfaces, including troubleshooting and resolution of Usability error messages or malfunctions in the equipment; and Be operated by poll workers with various computer backgrounds on less than four (4) hours of training in the use and operation of the system. The Contractor will provide the following technical support for each jurisdiction during each election cycle which consists of absentee, early voting, and election day including: Contractor will assist with help and voter eligibility logic changes in the software, as needed, up to 15 days prior to election use of the product. Technical Contractor is responsible for all delivery, testing, Support storage, and maintenance services during absentee, early during each voting, and election day cycles per each election; Election Cycle Unlimited 24/7 technical support via phone during the election cycle; On election day, support staff will be in each jurisdiction with approximately one field representative per every ten polling sites for onsite technical support to address questions, equipment failures, and troubleshooting needs. The contractor will retrieve all hardware from jurisdictions after each back-up and create archive copies of all data including the complete data base, transaction logs and tables from each system whether systems were utilized in a central source SQL environment or were installed and operated as standalone systems and Contractor will turn all data over to the jurisdiction for Post-Election retention. Contractor will provide additional reports and technical Support & support as required through both the County Canvass and State Closeout Canvass process. Prior to final payment, Contractor will submit a certification to the jurisdiction and the Office of the Secretary of State indicating that all election and voter data has been cleansed from all Contractor owned & leased equipment in a means sufficient to eliminate the
Generate the New Mexico Absentee Ballot Register report at the jurisdictional Securely interface with the statewide voter registration system for the exchange of data. This should include the capability of importing the voter file into the ballot printing system and the ability to export a voter file, with voter history, after the election. System Usability The Contractor must provide a ballot printing system, as demonstrated during the RFP process, that can: Be operated by users familiar with computers and graphical user interfaces, including troubleshooting and resolution of error messages or malfunctions in the equipment; and Be operated by poll workers with various computer backgrounds on less than four (4) hours of training in the use and operation of the system. Technical Support during each Election Cycle The Contractor will provide the following technical support for each jurisdiction during each election cycle which consists of absentee, early voting, and election day including: Contractor will assist with help and voter eligibility logic changes in the software, as needed, up to 15 days prior to election use of the product. Contractor is responsible for all delivery, testing, storage, and maintenance services during absentee, early voting, and election day cycles per each election; Unlimited 24/7 technical support via phone during the election cycle; On election day, support staff will be in each jurisdiction with approximately one field representative per every ten polling sites for onsite technical support to address questions, equipment failures, and troubleshooting needs. Post-Election Support & Closeout The contractor will retrieve all hardware from jurisdictions after each back-up and create archive copies of all data including the complete data base, transaction logs and tables from each system whether systems were utilized in a central source SQL environment or were installed and operated as standalone systems and Contractor will turn all data over to the jurisdiction for retention. Contractor will provide additional reports and technical support as required through both the County Canvass and State Canvass process. Prior to final payment, Contractor will submit a certification to the jurisdiction and the Office of the Secretary of State indicating that all election and voter data has been cleansed from all Contractor owned & leased equipment in a means sufficient to eliminate the
BALLOT_PRINTING_SYSTEMS_RFP_40_370_13_00005_AMENDED_1.docx