The AGENCY can impose CMP-2 Number of conform liquidated damages of 500€ per reports / Total Conformance of 90% 5 monthly report found to be number of reports monthly reports (Number of paper based or electronic timesheets duly completed for month "M-1" before CMP-3 The AGENCY can impose the fourth working 95% 10 liquidated damages of 50€ per day Delays for processing day of month of delay for a timesheet timesheets "M")/(Total number of paper based or electronic timesheets due for month "M-1") (Number of correct The AGENCY can claim liquidated invoices damages of 1.000€ per incorrect CMP-4 received)/(Total 100% 10 invoice submitted to the AGENCY Invoicing accuracy number of invoices in the period 1 October 31 – received) December of any calendar year. CMP-5 Invoicing delay (an invoice will be considered delayed if received by the requesting entity more than 15 workings days after contractor being notified that all timesheets for work (Number of invoices The AGENCY can impose during the invoicing received)/(Total 90% 4 liquidated damages of 500€ per period have been number of invoices delayed invoice approved by the due) requesting entity (T&M and PTM)/ after signature of Task Acceptance Form by the Requesting entity's OVA (FP) / after signature of the Certificate of Conformity by the Requesting entity's OVA (QTM)
CMP-2 Conformance of monthly reports Number of conform reports / Total number of reports 90% 5 The AGENCY can impose liquidated damages of 500€ per monthly report found to be CMP-3 Delays for processing timesheets (Number of paper based or electronic timesheets duly completed for month "M-1" before the fourth working day of month "M")/(Total number of paper based or electronic timesheets due for month "M-1") 95% 10 The AGENCY can impose liquidated damages of 50€ per day of delay for a timesheet CMP-4 Invoicing accuracy (Number of correct invoices received)/(Total number of invoices received) 100% 10 The AGENCY can claim liquidated damages of 1.000€ per incorrect invoice submitted to the AGENCY in the period 1 October – 31 December of any calendar year. CMP-5 Invoicing delay (an invoice will be considered delayed if received by the requesting entity more than 15 workings days after contractor being notified that all timesheets for work during the invoicing period have been approved by the requesting entity (T&M and PTM)/ after signature of Task Acceptance Form by the Requesting entity's OVA (FP) / after signature of the Certificate of Conformity by the Requesting entity's OVA (QTM) (Number of invoices received)/(Total number of invoices due) 90% 4 The AGENCY can impose liquidated damages of 500€ per delayed invoice
annex_2_service_level_requirements_0.docx