Only count 1 re-contact per 24 hours. This indicator should capture the number of individual patients (identified by same location and patient gender) who re-contact 999 within 24 hours of their initial call. All locations should be captured within this indicator. There should be no exclusions for non-residential addresses or events. If the patient’s gender is unknown on the re-contact, it should be included, to ensure no patients are missed. The second call from the patient (the re-contact) cannot count as the primary contact for a further call. All calls that have been passed from 111 as requiring an ambulance response either electronically or manually should not be included in this indicator. From 01 April 2007, all calls have been prioritised and classified in “urgent” the same way as emergency calls. However, these calls should not “urgent” be included with data for emergency calls for this indicator. Exclusions (for components and of this indicator) ‘a)’ ‘b)’ This indicator measures patients re-contacting 999 within 24 of original emergency call; the following calls should be excluded from the numerator: - Re-contact for different patient - Patients transported first attendance on scene Re-contact rates are based on address and gender information, rather than patient level information. Therefore it should be noted that data may not be available for: - patients calling from public places; - patients calling from locations not in their own home for first contact; (b) Re-contact, following discharge of care from treatment at the scene SQU03_2_2_1: Patients treated and discharged on scene where re-contact occurs within 24 hours. Patients treated and discharged on scene where with the ambulance service via 999 occurs from the same location and patient gender within 24 hours of time of their initial call. SQU03_2_2_2: Patients treated and discharged on scene. Number of patients treated at the scene only. Only count 1 re-contact per 24 hours. This indicator should capture the number of individual patients (identified by same location and patient gender) who re-contact 999 within 24 hours of their initial call. All addresses should be captured within this indicator. There should be no exclusions for non-residential addresses or events.
Only count 1 re-contact per 24 hours. This indicator should capture the number of individual patients (identified by same location and patient gender) who re-contact 999 within 24 hours of their initial call. All locations should be captured within this indicator. There should be no exclusions for non-residential addresses or events. If the patient’s gender is unknown on the re-contact, it should be included, to ensure no patients are missed. The second call from the patient (the re-contact) cannot count as the primary contact for a further call. All calls that have been passed from 111 as requiring an ambulance response either electronically or manually should not be included in this indicator. From 01 April 2007, all “urgent” calls have been prioritised and classified in the same way as emergency calls. However, these “urgent” calls should not be included with data for emergency calls for this indicator. Exclusions (for components ‘a)’ and ‘b)’ of this indicator) This indicator measures patients re-contacting 999 within 24 of original emergency call; the following calls should be excluded from the numerator: - Re-contact for different patient - Patients transported first attendance on scene Re-contact rates are based on address and gender information, rather than patient level information. Therefore it should be noted that data may not be available for: - patients calling from public places; - patients calling from locations not in their own home for first contact; (b) Re-contact, following discharge of care from treatment at the scene SQU03_2_2_1: Patients treated and discharged on scene where re-contact occurs within 24 hours. Patients treated and discharged on scene where with the ambulance service via 999 occurs from the same location and patient gender within 24 hours of time of their initial call. SQU03_2_2_2: Patients treated and discharged on scene. Number of patients treated at the scene only. Only count 1 re-contact per 24 hours. This indicator should capture the number of individual patients (identified by same location and patient gender) who re-contact 999 within 24 hours of their initial call. All addresses should be captured within this indicator. There should be no exclusions for non-residential addresses or events.
AMB-QI-guidance-v1.31-repaginated.docx