Criterion 1.2.7.3 CI There are policies including recruitment, The care home manager has been focused on creating a selection, orientation and staff training and culture of mutual respect, noting this has been a four year The appointment of development. Eleven staff files were reviewed journey. Interviews with staff demonstrated an awareness appropriate service providers and all had personal file checklists. of the change including the fact underperforming staff no to safely meet the needs of Performance appraisals were current in all files longer work at the facility, and a noticeable shift toward a consumers. reviewed. Team development has been a resident focused model of care has developed. The particular focus of the care home manager and improvements achieved across the last four years have the improvements are now becoming intrinsic to been developed into a poster and were recently presented the service functioning. to staff the poster remains in the staff room. – As part of the Bupa B-fit programme, Rossendale had a Baton relay competition, weight loss programme and entered a volleyball team into a local competition - Bupa Thunder strikes. There is evidence of accolades from staff who participated in the team event. External education was provided for staff on request including: wellbeing, spirituality, nutrition and fitness. There were regular celebrations, like cultural days, Christmas parties, and a Halloween party where staff could bring their families. Staff involvement in improvements was encouraged via regular meetings with lunch provided. Discussion included how to improve on complaints (2013 total 22; 2014 to date 10), learning and achievements. Education has been a key focus for the service with staff actively being encouraged to attend and complete external training programmes for example one of the activities – completed her Dementia Unit Standards, Core Competencies and Diversional Therapy qualification in 2013-2014; several nurses attended development programmes in Waikato DHB on Gerontology, Leadership, Delirium and other local trainings, one staff member has been supported to completed her enrolled nurse training. Interviews with staff confirmed the service supports attendance at external training. The care home manager has been pivotal in developing the current team and philosophy of care within Rossendale. This is seen in satisfaction results where manager
Criterion 1.2.7.3 The appointment of appropriate service providers to safely meet the needs of consumers. CI There are policies including recruitment, selection, orientation and staff training and development. Eleven staff files were reviewed and all had personal file checklists. Performance appraisals were current in all files reviewed. Team development has been a particular focus of the care home manager and the improvements are now becoming intrinsic to the service functioning. The care home manager has been focused on creating a culture of mutual respect, noting this has been a four year journey. Interviews with staff demonstrated an awareness of the change including the fact underperforming staff no longer work at the facility, and a noticeable shift toward a resident focused model of care has developed. The improvements achieved across the last four years have been developed into a poster and were recently presented to staff – the poster remains in the staff room. As part of the Bupa B-fit programme, Rossendale had a Baton relay competition, weight loss programme and entered a volleyball team into a local competition - Bupa Thunder strikes. There is evidence of accolades from staff who participated in the team event. External education was provided for staff on request including: wellbeing, spirituality, nutrition and fitness. There were regular celebrations, like cultural days, Christmas parties, and a Halloween party where staff could bring their families. Staff involvement in improvements was encouraged via regular meetings with lunch provided. Discussion included how to improve on complaints (2013 total 22; 2014 to date 10), learning and achievements. Education has been a key focus for the service with staff actively being encouraged to attend and complete external training programmes – for example one of the activities completed her Dementia Unit Standards, Core Competencies and Diversional Therapy qualification in 2013-2014; several nurses attended development programmes in Waikato DHB on Gerontology, Leadership, Delirium and other local trainings, one staff member has been supported to completed her enrolled nurse training. Interviews with staff confirmed the service supports attendance at external training. The care home manager has been pivotal in developing the current team and philosophy of care within Rossendale. This is seen in satisfaction results where manager
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