Please record your information and data below with reference to: Deciding what information or data you will need or desire Using both quantitative and qualitative data Ensuring that where possible there is information that allows all perspectives to be considered Identified any gaps in the information/data and what it can tell you Data or information When and how collected Source What it tells you please Gaps in information – consider all 6 equality strands where possible Customer feedback and Letters, emails, phone Website, consultation No obvious discrepancies N/a complaints calls, complaints events, formal in terms of the satisfaction procedure, consultation complaints procedure, with the service received. events face to face with Housing Officers, Satisfaction Survey Customer Service Learning from Advisors and Member Complaints Enquires RP Forums Homelessness survey Developer Forum
Please record your information and data below with reference to: Deciding what information or data you will need or desire Using both quantitative and qualitative data Ensuring that where possible there is information that allows all perspectives to be considered Identified any gaps in the information/data and what it can tell you Data or information When and how collected Source What it tells you – please consider all 6 equality strands where possible Gaps in information Customer feedback and complaints Letters, emails, phone calls, complaints procedure, consultation events Satisfaction Survey Learning from Complaints RP Forums Developer Forum Website, consultation events, formal complaints procedure, face to face with Housing Officers, Customer Service Advisors and Member Enquires Homelessness survey No obvious discrepancies in terms of the satisfaction with the service received. N/a
BDC_EIA_Housing__Economic_Development_Strategy_2015_13_02.docx