Mean Time to Repair (Severity 2 Issues) = (Total elapsed > 5 business Monthly days Reporting days for <= 5 > 7 Service Per Issue and Month all days days Report <= 7 resolved days Severity 2 Issues) ÷ (Total number of all resolved Severity 2 Issues)
Reporting Month Monthly Service Report Per Issue Mean Time to Repair (Severity 2 Issues) = (Total elapsed business days for all resolved Severity 2 Issues) ÷ (Total number of all resolved Severity 2 Issues) <= 5 days > 5 days and <= 7 days > 7 days
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