Consumers receive services of an appropriate Staffing policies include pre-employment and the requirement to attend standard. orientation and ongoing in-service training. Residents and families interviewed spoke positively about the care and support provided. Staff interviewed had a sound understanding of principles of aged care and stated that they feel supported by the management team. Staffing policies include pre-employment and the requirement to attend orientation and ongoing in-service training. The service has implemented an activity exercise group that has reduced falls. Standard 1.1.9: Communication FA Residents interviewed stated they were welcomed on entry and given time and explanation about the services and procedures. Service providers communicate effectively with Accident/incidents, complaints procedures and the policy and process consumers and provide an environment conducive to around open disclosure alerts staff to their responsibility to notify effective communication. family/next of kin of any accident/incident and ensure full and frank open disclosure occurs. Incident/accidents forms reviewed had documented evidence of family notification or noted if family did not wish to be informed. Relatives interviewed confirmed that they are notified of any changes in their family member’s health status. A residents/relatives meeting occurs every three months and issues arising from the meeting are communicated to staff. Any issues raised from these meetings are investigated by the village manager and there was evidence of implemented corrective actions. Interpreter services are available as required. Standard 1.2.1: Governance FA Wendover Rest Home is owned and operated by the Arvida Group. Wendover provides care for up to 54 residents at rest home level care The governing body of the organisation ensures including providing rest home level care across 11 serviced/studio services are planned, coordinated, and appropriate to apartments. Three resident rooms were not in use, two were due to the needs of consumers. earthquake damage and one was converted into the clinical manager’s office. On the day of the audit, there were 47 residents in total, 43 residents in the rest home (including two residents on respite care) and four residents in serviced/studio apartments. All long-term residents were admitted under the aged related residential care contact (ARRC). The village manager has over 14 years’ experience working in the aged care sector and has been in the position for six months. She is supported by a clinical manager/RN who has been in the role for four
Consumers receive services of an appropriate standard. Staffing policies include pre-employment and the requirement to attend orientation and ongoing in-service training. Residents and families interviewed spoke positively about the care and support provided. Staff interviewed had a sound understanding of principles of aged care and stated that they feel supported by the management team. Staffing policies include pre-employment and the requirement to attend orientation and ongoing in-service training. The service has implemented an activity exercise group that has reduced falls. Standard 1.1.9: Communication Service providers communicate effectively with consumers and provide an environment conducive to effective communication. FA Residents interviewed stated they were welcomed on entry and given time and explanation about the services and procedures. Accident/incidents, complaints procedures and the policy and process around open disclosure alerts staff to their responsibility to notify family/next of kin of any accident/incident and ensure full and frank open disclosure occurs. Incident/accidents forms reviewed had documented evidence of family notification or noted if family did not wish to be informed. Relatives interviewed confirmed that they are notified of any changes in their family member’s health status. A residents/relatives meeting occurs every three months and issues arising from the meeting are communicated to staff. Any issues raised from these meetings are investigated by the village manager and there was evidence of implemented corrective actions. Interpreter services are available as required. Standard 1.2.1: Governance The governing body of the organisation ensures services are planned, coordinated, and appropriate to the needs of consumers. FA Wendover Rest Home is owned and operated by the Arvida Group. Wendover provides care for up to 54 residents at rest home level care including providing rest home level care across 11 serviced/studio apartments. Three resident rooms were not in use, two were due to earthquake damage and one was converted into the clinical manager’s office. On the day of the audit, there were 47 residents in total, 43 residents in the rest home (including two residents on respite care) and four residents in serviced/studio apartments. All long-term residents were admitted under the aged related residential care contact (ARRC). The village manager has over 14 years’ experience working in the aged care sector and has been in the position for six months. She is supported by a clinical manager/RN who has been in the role for four
AuditSummary_PRMS_CommunicatePublish_000004064002.docx