Percentage of invoices paid within 10 99% 93.38% Not Achieved. days (excluding creditors who have Performance was down early in 2017/18, in the main their own bespoke payment terms) relating to significant demand within the Housing Team. Performance has consistently improved during the year. Return on investments 10% higher than 20% Achieved. the LIBID rate Benchmark is 0.10% against actual net return of 0.12% which is 20% over target. Percentage of residents who say that 76% 77% Achieved. they are satisfied with the way SDC A one percentage point increase in satisfaction runs things compared to the 2014 result. (SDC Residents Survey) Percentage of residents who think 89% 89% Achieved. SDC provides value for money (SDC Citizens’ Panel) Overall CSI Customer Satisfaction 75% n/a Reported Year 4 (2018/19). Survey undertaken every – with Council services two years. (SDC Customer Satisfaction Index) Overall satisfaction of service 72% 76% Achieved. received on contact with the Council A five percentage increase in satisfaction (SDC Residents Survey) compared to the 2014 result.
Percentage of invoices paid within 10 days (excluding creditors who have their own bespoke payment terms) 99% 93.38% Not Achieved. Performance was down early in 2017/18, in the main relating to significant demand within the Housing Team. Performance has consistently improved during the year. Return on investments 10% higher than the LIBID rate 20% Achieved. Benchmark is 0.10% against actual net return of 0.12% which is 20% over target. Percentage of residents who say that they are satisfied with the way SDC runs things (SDC Residents Survey) 76% 77% Achieved. A one percentage point increase in satisfaction compared to the 2014 result. Percentage of residents who think SDC provides value for money (SDC Citizens’ Panel) 89% 89% Achieved. Overall CSI – Customer Satisfaction with Council services (SDC Customer Satisfaction Index) 75% n/a Reported Year 4 (2018/19). Survey undertaken every two years. Overall satisfaction of service received on contact with the Council (SDC Residents Survey) 72% 76% Achieved. A five percentage increase in satisfaction compared to the 2014 result.
Appendix%202%20-%20Key%20Performance%20Indicators%20-%20Quarter%204.docx