Branch in order to raise general awareness, but also how the Public Increased understanding of Sector Equality Duty is applicable to the Public Sector Equality their role Duty amongst Change Branch staff within induction training for all new starters to Change Branch 3.4 Provide a broader Implement a broader definition, A better understanding of the Neighbourhoods, understanding of service measure and benchmark in relation to reasons behind differing Confidence and Equality performance tailored to customer satisfaction satisfaction levels Team [Customer service interaction, status Satisfaction lead] and progress so we can Improve capability to effectively Delivering outstanding understand where policy manager customer expectations journeys tailored to meet decisions and service individual need design impact on service and satisfaction of diverse Develop a customer service Strategy developed communities communication strategy District / branch customer service plans Plans and cluster meetings and cluster meetings to become a developed / established mandatory requirement which lead to a better understanding behind Develop a service recovery differing satisfaction levels ‘cluster’ approach whereby satisfaction leads and clearer objectives being resolve issues together within their set clusters develop a method of – capturing resolutions Undertake activity to support the Development opportunities continued development of leaders to developed and delivered drive service improvement for different types of customer journeys
Branch in order to raise general awareness, but also how the Public Sector Equality Duty is applicable to their role within induction training for all new starters to Change Branch Increased understanding of the Public Sector Equality Duty amongst Change Branch staff 3.4 Provide a broader understanding of service performance tailored to service interaction, status and progress so we can understand where policy decisions and service design impact on service and satisfaction of diverse communities Implement a broader definition, measure and benchmark in relation to customer satisfaction Improve capability to effectively manager customer expectations Develop a customer service communication strategy District / branch customer service plans and cluster meetings to become a mandatory requirement Develop a ‘cluster’ service recovery approach whereby satisfaction leads resolve issues together within their clusters – develop a method of capturing resolutions Undertake activity to support the continued development of leaders to drive service improvement for different types of customer journeys A better understanding of the reasons behind differing satisfaction levels Delivering outstanding journeys tailored to meet individual need Strategy developed Plans and cluster meetings developed / established which lead to a better understanding behind differing satisfaction levels and clearer objectives being set Development opportunities developed and delivered Neighbourhoods, Confidence and Equality Team [Customer Satisfaction lead]
Appendix%20B%20-new%20equality%20objectives%20for%202018-21%20for%20inclusion%20in%20strategy.docx