include 111 implementing control room improvement in joint care providers triage. planning and outcomes. Also found that activity and need with s136 admissions, ED admissions and 111 calls in relation to mental health, is in OOH during weekdays. At the moment, most services are following the GP working pattern (opening 9-5pm). Rotas are being looked at by ED staff to reflect need. Services have been encouraged to think about changing their hours of working in accordance with service need. Improve urgent care A, F, D Although local SOP December/Jan 2014-15 AM/BB-J/ML/DC Improve the experience pathway in place there of people with dementia remains work to be and mental health Update 15/05/2015: done supporting Improved flow through problems in both discharge especially system though there are mainstream and mental in terms of locating still issues with Ward 4, health urgent care appropriate timescales for moving to pathways. placements as well community placements, Reduce the number of as mental health patients being transferred delayed transfers of care. acute bed provision. out of area and placements Reduce length of stay in We want to continue for children and young the DTOC review people. and action plan and
include 111 providers implementing control room triage. Also found that activity and need with s136 admissions, ED admissions and 111 calls in relation to mental health, is in OOH during weekdays. At the moment, most services are following the GP working pattern (opening 9-5pm). Rotas are being looked at by ED staff to reflect need. Services have been encouraged to think about changing their hours of working in accordance with service need. improvement in joint care planning and outcomes. Improve urgent care pathway A, F, D Although local SOP in place there remains work to be done supporting discharge especially in terms of locating appropriate placements as well as mental health acute bed provision. We want to continue the DTOC review and action plan and December/Jan 2014-15 Update 15/05/2015: Improved flow through system though there are still issues with Ward 4, timescales for moving to community placements, patients being transferred out of area and placements for children and young people. AM/BB-J/ML/DC Improve the experience of people with dementia and mental health problems in both mainstream and mental health urgent care pathways. Reduce the number of delayed transfers of care. Reduce length of stay in
BaNES-MH-Crisis-Concordat-Review-and-Action-Plan-Master-update-10-15.docx