4 To develop the skills and precise To sign up to a service GP Practices March 2017 To improve staff 8/8 practices have management within GP practices, proposal to obtain support, awareness, education and signed up to the complying with HR, Employment Law direction and training in overall management service outline and Health & Safety complying with HR, within general practice. Employment Law, and Health & Safety within practice – Whittam/Peninsula 5 To continue to develop access Continue to share and GP Practices Ongoing To provide more Achieved, but remains arrangements to primary care where discuss variations of access accessible services for ongoing for appropriate and develop mechanisms arrangements across patients discussions if to address workload and demand practices e.g. triage systems appropriate. within primary care. Continue to adopt and Health 2017 To reduce the number of New functionality has monitor the use of text Board/NWIS DNA’s (do not attend) / been offered to messaging service for health wasted appointments practices as part of the invitations and appointment GP systems contract reminders from IT systems to that will enable the improve communication with generation of text patients and reduce DNAs. messages via the clinical system. These can be used for appointment reminders and support the call/recall process for seasonal flu, QOF and other chronic disease management purposes. Increase practice use of GP Practices / 2017 To allow patients use of MHOL training session MHOL for Health Board an online system which delivered during prescriptions/appointments will enable them to book Practice Managers and promote system to appointments, manage Forum held March patients to help reduce repeat prescriptions, etc. 2015. number of calls received by This will reduce the practice. number of calls received MHOL Data June by the practice. 2016:
4 To develop the skills and precise management within GP practices, complying with HR, Employment Law and Health & Safety To sign up to a service proposal to obtain support, direction and training in complying with HR, Employment Law, and Health & Safety within practice – Whittam/Peninsula GP Practices March 2017 To improve staff awareness, education and overall management within general practice. 8/8 practices have signed up to the service outline 5 To continue to develop access arrangements to primary care where appropriate and develop mechanisms to address workload and demand within primary care. Continue to share and discuss variations of access arrangements across practices e.g. triage systems Continue to adopt and monitor the use of text messaging service for health invitations and appointment reminders from IT systems to improve communication with patients and reduce DNAs. Increase practice use of MHOL for prescriptions/appointments and promote system to patients to help reduce number of calls received by practice. GP Practices Health Board/NWIS GP Practices / Health Board Ongoing 2017 2017 To provide more accessible services for patients To reduce the number of DNA’s (do not attend) / wasted appointments To allow patients use of an online system which will enable them to book appointments, manage repeat prescriptions, etc. This will reduce the number of calls received by the practice. Achieved, but remains ongoing for discussions if appropriate. New functionality has been offered to practices as part of the GP systems contract that will enable the generation of text messages via the clinical system. These can be used for appointment reminders and support the call/recall process for seasonal flu, QOF and other chronic disease management purposes. MHOL training session delivered during Practice Managers Forum held March 2015. MHOL Data June 2016:
Bay%20GP%20Cluster%20Network%20Action%20Plan%202016%20-%2018.01.2017.docx