Military Record Specialist (MRS) PIES Coordinator FDC Program Coordinator Homeless Veteran Outreach Coordinator (HVOC), or a member of regional office (RO) management. 4 The MRS, PIES Coordinator, FDC Program Coordinator, HVOC, or member of RO management an e-mail, tagged with High to the appropriate mailbox identified in the table Importance, below. The RO MRS corporate mailbox address must be Important: included in the carbon copy (Cc) field of all e-mail requests to the Department of Veterans Affairs (VA) Records Management Center (RMC) to ensure prompt and accurate responses. 5 Associate a copy of the follow-up request e-mail with the claims folder. For more information about the RO MRS corporate mailbox, see Reference: M21-1, Part III, Subpart iii, 2.I.3.d. b. Priority Priority handling of requests for records at NPRC is occasionally necessary Processing of other circumstances. Requests for Specific RO personnel may submit priority PIES requests after obtaining Records Held by NPRC in authorization from the VA Liaison Officer (VALO) by sending an e-mail Other tagged with containing the Veteran’s identification High Importance Circumstances information required to request records. The following individuals must use the table below to request authorization from the VALO to submit a PIES request that requires priority handling MRS PIES Coordinator HVOC, and member of RO management. Circumstance Mailbox of VALO emergency admission of a Veteran to a hospital VAVBASTL/RMC/LNO claim involving military sexual trauma (MST), or
Military Record Specialist (MRS) PIES Coordinator FDC Program Coordinator Homeless Veteran Outreach Coordinator (HVOC), or a member of regional office (RO) management. 4 The MRS, PIES Coordinator, FDC Program Coordinator, HVOC, or member of RO management an e-mail, tagged with High Importance, to the appropriate mailbox identified in the table below. Important: The RO MRS corporate mailbox address must be included in the carbon copy (Cc) field of all e-mail requests to the Department of Veterans Affairs (VA) Records Management Center (RMC) to ensure prompt and accurate responses. 5 Associate a copy of the follow-up request e-mail with the claims folder. Reference: For more information about the RO MRS corporate mailbox, see M21-1, Part III, Subpart iii, 2.I.3.d. b. Priority Processing of Requests for Records Held by NPRC in Other Circumstances Priority handling of requests for records at NPRC is occasionally necessary other circumstances. Specific RO personnel may submit priority PIES requests after obtaining authorization from the VA Liaison Officer (VALO) by sending an e-mail tagged with High Importance containing the Veteran’s identification information required to request records. The following individuals must use the table below to request authorization from the VALO to submit a PIES request that requires priority handling MRS PIES Coordinator HVOC, and member of RO management. Circumstance Mailbox of VALO emergency admission of a Veteran to a hospital claim involving military sexual trauma (MST), or VAVBASTL/RMC/LNO
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