2.2 Make referrals to appropriate personnel for follow-up in accordance with individual level of responsibility 2.3 Forward all documents and investigation reports 2.4 Follow-up appropriate personnel to gain prompt decisions 3. Exercise 3.1 Identify implications 1 1 of issues for customer judgement to and organisation resolve 2 2 customer 3.2 Analyse, explain and service issues negotiate appropriate (3) (3) options for resolution with customer 3.3 Propose viable options in accordance with appropriate
2.2 Make referrals to appropriate personnel for follow-up in accordance with individual level of responsibility 2.3 Forward all documents and investigation reports 2.4 Follow-up appropriate personnel to gain prompt decisions 3. Exercise judgement to resolve customer service issues 3.1 Identify implications of issues for customer and organisation 3.2 Analyse, explain and negotiate appropriate options for resolution with customer 3.3 Propose viable options in accordance with appropriate 1 1 2 2 (3) (3)
Assessment%20Tasks%20TAE40110%20v28.4.docx