facilitate Cardholder Present Transactions is replaced and connected to the Merchant Acquiring Services All appropriate hardware and 2% Service Credit software Connected gained for each 1% necessary to and working at least 99.9% [ ] under the specified facilitate 24 a at all times Service Level payments is day Performance Measure maintained and updated All physical payment Terminals, telephone order 2% Service Credit facilities and Connected gained for each 1% Payment and working at least 99.9% [ ] under the specified Gateway 24 hours a at all times Service Level Services are day Performance Measure connected to the Merchant Acquiring Services The Payment 2% Service Credit Gateway gained for each 1% 100% of the Services are and [ ] under the specified time uninterrupted available Service Level and available Performance Measure 2% Service Credit All Payment gained for each 1% Gateway 100% of the Processed [ ] under the specified Transactions time Service Level are processed Performance Measure
facilitate Cardholder Present Transactions is replaced and connected to the Merchant Acquiring Services All appropriate hardware and software necessary to facilitate payments is maintained and updated Connected and working 24 a day at least 99.9% at all times [ ] 2% Service Credit gained for each 1% under the specified Service Level Performance Measure All physical payment Terminals, telephone order facilities and Payment Gateway Services are connected to the Merchant Acquiring Services Connected and working 24 hours a day at least 99.9% at all times [ ] 2% Service Credit gained for each 1% under the specified Service Level Performance Measure The Payment Gateway Services are uninterrupted and available and available 100% of the time [ ] 2% Service Credit gained for each 1% under the specified Service Level Performance Measure All Payment Gateway Transactions are processed Processed 100% of the time [ ] 2% Service Credit gained for each 1% under the specified Service Level Performance Measure
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