Justice in Aging Reports accurately To be 100% COR will provide reflect due determined Review. Monthly Status progress towards with the COR. Reports via goals and all issues teleconference requiring resolution or in-person or otherwise may meeting and impact the success Biannual Status of the project; Reports in include other writing. metrics as determined by the COR, and; are comprehensive and timely. Increase by 5% per Justice in Customer Consistent total OUTCOME #1 year the number of Feedback: satisfaction with work Justice in Aging Aging will unduplicated legal COR will product may favorably will support the develop an professionals and review impact schedules for leadership, electronic advocates in the reports on future deliverables knowledge and system for field of law and number of following contractor systems capacity tracking and aging receiving professionals suggestions that might of states, legal reporting the Legal Training and served and benefit the contractor services number of Case Consultation. survey data in workload providers, area professionals from management, staffing, agencies on receiving Evaluation etc. 90% of aging, ADRCs, services from Surveys. aging/disabilities and other the NCLER. Less than total and legal organizations Customer completion may result professionals and serving older Feedback: Task Performance Schedule Method of Incentives/ Performance Standard Surveillance/ Disincentives Objectives QAE
Justice in Aging will provide Monthly Status Reports via teleconference or in-person meeting and Biannual Status Reports in writing. Reports accurately reflect due progress towards goals and all issues requiring resolution or otherwise may impact the success of the project; include other metrics as determined by the COR, and; are comprehensive and timely. To be determined with the COR. 100% COR Review. OUTCOME #1 Justice in Aging will support the leadership, knowledge and systems capacity of states, legal services providers, area agencies on aging, ADRCs, and other organizations serving older Increase by 5% per year the number of unduplicated legal professionals and advocates in the field of law and aging receiving Legal Training and Case Consultation. 90% of aging/disabilities and legal professionals and Justice in Aging will develop an electronic system for tracking and reporting the number of professionals receiving services from the NCLER. Customer Feedback: COR will review reports on number of professionals served and survey data from Evaluation Surveys. Customer Feedback: Consistent total satisfaction with work product may favorably impact schedules for future deliverables following contractor suggestions that might benefit the contractor in workload management, staffing, etc. Less than total completion may result Task Performance Objectives Performance Standard Schedule Method of Surveillance/ QAE Incentives/ Disincentives
Attachment%20B-NCLER%20Contract.docx