A comprehensive quality and risk management programme is in place. Corrective actions are implemented and evaluated where opportunities for improvements are identified. The risk management programme includes managing adverse events and health and safety processes. Residents receive appropriate services from suitably qualified staff. Human resources are managed in accordance with good employment practice. A comprehensive orientation programme is in place for new staff. Ongoing education and training for staff includes in-service education and competency assessments. Registered nursing cover is provided seven days a week, twenty-four hours a day. Residents and families report that staffing levels are adequate to meet the needs of the residents. The integrated residents’ are appropriate to the service type. Continuum of service delivery Includes 13 standards that support an outcome where consumers participate in and receive Standards applicable timely assessment, followed by services that are planned, coordinated, and delivered in a to this service fully timely and appropriate manner, consistent with current legislation. attained. There is a comprehensive information package for residents/relatives on admission to the service. Assessments, risk assessments, care plans, interventions and evaluations are completed by the registered nurses. Care plans demonstrate service integration. Residents and family interviewed confirmed they are involved in the care plan and review processes. The general practitioner completes an admission visit and reviews the residents at least three-monthly. The activity team provide an activities programme that is varied and interesting for each resident The activity programme meets the abilities and recreational needs of the group of residents, including outings and entertainment.
A comprehensive quality and risk management programme is in place. Corrective actions are implemented and evaluated where opportunities for improvements are identified. The risk management programme includes managing adverse events and health and safety processes. Residents receive appropriate services from suitably qualified staff. Human resources are managed in accordance with good employment practice. A comprehensive orientation programme is in place for new staff. Ongoing education and training for staff includes in-service education and competency assessments. Registered nursing cover is provided seven days a week, twenty-four hours a day. Residents and families report that staffing levels are adequate to meet the needs of the residents. The integrated residents’ are appropriate to the service type. Continuum of service delivery Includes 13 standards that support an outcome where consumers participate in and receive timely assessment, followed by services that are planned, coordinated, and delivered in a timely and appropriate manner, consistent with current legislation. Standards applicable to this service fully attained. There is a comprehensive information package for residents/relatives on admission to the service. Assessments, risk assessments, care plans, interventions and evaluations are completed by the registered nurses. Care plans demonstrate service integration. Residents and family interviewed confirmed they are involved in the care plan and review processes. The general practitioner completes an admission visit and reviews the residents at least three-monthly. The activity team provide an activities programme that is varied and interesting for each resident The activity programme meets the abilities and recreational needs of the group of residents, including outings and entertainment.
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