The Service Provider must arrange appointments, including assistance with document preparation and transport, for the Orientation: Group to: The following activities may form part of Settlement A Client is registered register with Centrelink; Orientation: Services with Centrelink, 7.4a register with Medicare; and Medicare and bank educating Clients on local shops, transport (including within three business road safety), as part of registration process open a bank account with an institution registered with days of their arrival the Australian Prudential Regulation Authority (APRA) educating Clients on local transport options, as part of registration process within three (3) Business Days of that Client arriving in Australia A Client is registered Australia The Service Provider must register a Client’s Health with the health to 7.4c Undertaking with the health undertaking service within one undertaking services week of that Client arriving in Australia within one week of arrival arrival Transport to appointment Post The Service Provider must support the Client to manage any A Client’s critical Client mobility restrictions and accessibility 7.4d critical health appointments (for health needs that arise prior to health needs are requirements their health assessment) managed Use of an interpreter The Service Provider must commence the Settlement Services A Client knows Orientation Facilitators’ Guidelines Orientation, (including orientation to local services) in where their 7.4e Accessing shops, services, transport accordance with the Orientation Facilitators’ Guidelines and immediate local Providing information in the Client’s first language support the Client to participate services are Table 3: Case Management
Post arrival to Australia 7.4a The Service Provider must arrange appointments, including assistance with document preparation and transport, for the Group to: register with Centrelink; register with Medicare; and open a bank account with an institution registered with the Australian Prudential Regulation Authority (APRA) within three (3) Business Days of that Client arriving in Australia A Client is registered with Centrelink, Medicare and bank within three business days of their arrival Orientation: The following activities may form part of Settlement Services Orientation: educating Clients on local shops, transport (including road safety), as part of registration process educating Clients on local transport options, as part of registration process 7.4c The Service Provider must register a Client’s Health Undertaking with the health undertaking service within one week of that Client arriving in Australia A Client is registered with the health undertaking services within one week of arrival 7.4d The Service Provider must support the Client to manage any critical health appointments (for health needs that arise prior to their health assessment) A Client’s critical health needs are managed Transport to appointment Client mobility restrictions and accessibility requirements Use of an interpreter 7.4e The Service Provider must commence the Settlement Services Orientation, (including orientation to local services) in accordance with the Orientation Facilitators’ Guidelines and support the Client to participate A Client knows where their immediate local services are Orientation Facilitators’ Guidelines Accessing shops, services, transport Providing information in the Client’s first language Table 3: Case Management
appendix_a_-_hsp_case_management_guidelines.docx