Figure 27: Summary of progress against performance indicators for Our Service Creative Scotland is a more effective and accountable organisation. Indicator* Measure Source Status 6.1 Increased stakeholder % of surveyed funding Creative Scotland Between March satisfaction applicants reporting omnibus survey 2015 and March 2016 positive interaction with the number of Creative Scotland respondents satisfied with communications with Creative Scotland rose from 85% to 88%. Those rating the application process as good, very good or excellent was maintained at 66%. 6.2 Minimum of 90% % of applications Creative Scotland 79% of applications to funding applications processed within agreed operational funding the Open Project Fund processed within timeframe data were processed within published timeframe the specified time frame. 6.3 Increase in the value Value of additional Creative Scotland In 2015/16 our strategic of funding for the arts, funding opportunities in operational funding partnerships secured screen and creative the arts, screen and data over £5.08m of leveraged industries leveraged creative industries sectors funding. through Creative Scotland established as a result of In 2014/15 our strategic strategic partnerships Creative Scotland partnerships secured partnerships over £5.03m of leveraged funding. 6.4 Increased satisfaction % of satisfaction with Creative Scotland The number of and resolution levels of enquiries service omnibus data respondents rating enquiries responsiveness to enquiries and requests as good, very good or excellent rose from 78% to 87%. For those who had used our dedicated Enquiries service, satisfaction rose from 82% to 88%.
Figure 27: Summary of progress against performance indicators for Our Service Creative Scotland is a more effective and accountable organisation. Indicator* Measure Source Status 6.1 Increased stakeholder satisfaction % of surveyed funding applicants reporting positive interaction with Creative Scotland Creative Scotland omnibus survey Between March 2015 and March 2016 the number of respondents satisfied with communications with Creative Scotland rose from 85% to 88%. Those rating the application process as good, very good or excellent was maintained at 66%. 6.2 Minimum of 90% funding applications processed within published timeframe % of applications processed within agreed timeframe Creative Scotland operational funding data 79% of applications to the Open Project Fund were processed within the specified time frame. 6.3 Increase in the value of funding for the arts, screen and creative industries leveraged through Creative Scotland strategic partnerships Value of additional funding opportunities in the arts, screen and creative industries sectors established as a result of Creative Scotland partnerships Creative Scotland operational funding data In 2015/16 our strategic partnerships secured over £5.08m of leveraged funding. In 2014/15 our strategic partnerships secured over £5.03m of leveraged funding. 6.4 Increased satisfaction and resolution levels of enquiries % of satisfaction with enquiries service Creative Scotland omnibus data The number of respondents rating responsiveness to enquiries and requests as good, very good or excellent rose from 78% to 87%. For those who had used our dedicated Enquiries service, satisfaction rose from 82% to 88%.
Annual-Review-15-16-FINAL-WORD-VERSION.docx