Goal Key business Strategies objective Financial Be financially strong, Appropriately price and collect premium, considering: balancing injured Coal Workers’ Pneumoconiosis, firefighters, National Injury worker and employer Insurance Scheme and other emerging trends needs small business model and incentives tailored solutions for employers focus on education so that Queensland businesses have the right level of insurance coverage Monitor claim numbers, trends and costs and implement innovative strategies to optimise claim outcomes and reduce claims costs, including: respond to legislative changes work with external researchers to develop innovative RTW strategies research RTW sustainability measures and outcomes Manage and monitor the investment strategy to deliver sustainable investment returns Retain and grow the customer base Customer/ Be an innovative Engage with customers, stakeholders and our people to stakeholder insurer that puts the understand customer expectations, including: customer first continue to work with Office of Industrial Relations on joint initiatives review and improve RTW outcomes Implement the customer experience design framework to redesign the end to end customer journey based on customer insights Research and test innovative claims management strategies, including data analytics, to improve outcomes for workers and employers Enhance and improve communication and education to customers, including: enhance the one stop shop Communication plan (including Household Worker campaign) promote safety and RTW events Be an organisation Ensure our workforce has the capability, both now and into the People of committed, future, to meet the needs of our customers creative people with Implement ongoing workforce planning strategies (including strong leadership flexible working arrangements) Be a role model employer that promotes workplace health and safety and early RTW practices Continue with the WorkCover employee engagement and wellness initiatives 4 Financial and non-financial performance targets Performance indicators are focused at the corporate level. As part of WorkCover’s performance management system, managers and their people have indicators specifically directed to their business units.
Goal Key business objective Strategies Financial Be financially strong, balancing injured worker and employer needs Appropriately price and collect premium, considering: Coal Workers’ Pneumoconiosis, firefighters, National Injury Insurance Scheme and other emerging trends small business model and incentives tailored solutions for employers focus on education so that Queensland businesses have the right level of insurance coverage Monitor claim numbers, trends and costs and implement innovative strategies to optimise claim outcomes and reduce claims costs, including: respond to legislative changes work with external researchers to develop innovative RTW strategies research RTW sustainability measures and outcomes Manage and monitor the investment strategy to deliver sustainable investment returns Retain and grow the customer base Customer/ stakeholder Be an innovative insurer that puts the customer first Engage with customers, stakeholders and our people to understand customer expectations, including: continue to work with Office of Industrial Relations on joint initiatives review and improve RTW outcomes Implement the customer experience design framework to redesign the end to end customer journey based on customer insights Research and test innovative claims management strategies, including data analytics, to improve outcomes for workers and employers Enhance and improve communication and education to customers, including: enhance the one stop shop Communication plan (including Household Worker campaign) promote safety and RTW events People Be an organisation of committed, creative people with strong leadership Ensure our workforce has the capability, both now and into the future, to meet the needs of our customers Implement ongoing workforce planning strategies (including flexible working arrangements) Be a role model employer that promotes workplace health and safety and early RTW practices Continue with the WorkCover employee engagement and wellness initiatives 4 Financial and non-financial performance targets Performance indicators are focused at the corporate level. As part of WorkCover’s performance management system, managers and their people have indicators specifically directed to their business units.
Annual-report-2017-2018.docx