not their providers are private own) families. Sometimes an NGO acts as intermediary between the private family and the municipality. The Caritas No concrete target These services offer The service users are The Federal Hilfe organises group of users. punctual help either regarding the use Ministry of neighbour Volunteer visiting regularly or on demand. of informal support Labour, Social Informal help in many and attendance They are available across services. Together with Affairs and support rural and services for the the country. They are the service provider (the Consumer urban areas elderly are higher provided by private persons, volunteer supporter or Protection has (help of Austria. formalised and sometimes coordinated by family member) they published two provided Additionally coordinated by the associations. decide on time, kind of Reports on by there exist independent service and the person of Volunteer another associations, charitable the service provider. They Work, which person which associations. decide also on the kind of includes beside close to intermediate activities. general the user - the users information family and about the members, providers of structure of relatives volunteer volunteer work and work all over in Austria also friends - the country. data on without They volunteer work any intermediate generally (not official all forms of disaggregated
not their own) providers are private families. Sometimes an NGO acts as intermediary between the private family and the municipality. Hilfe Informal support (help provided by another person close to the user - family members, relatives and friends - without any official The Caritas organises neighbour help in many rural and urban areas of Austria. Additionally there exist associations, which intermediate the users and providers of volunteer work all over the country. They intermediate all forms of No concrete target group of users. Volunteer visiting and attendance services for the elderly are higher formalised and coordinated by the independent charitable associations. These services offer punctual help either regularly or on demand. They are available across the country. They are provided by private persons, sometimes coordinated by associations. The service users are regarding the use of informal support services. Together with the service provider (the volunteer supporter or family member) they decide on time, kind of service and the person of the service provider. They decide also on the kind of activities. The Federal Ministry of Labour, Social Affairs and Consumer Protection has published two Reports on Volunteer Work, which includes beside general information about the structure of volunteer work in Austria also data on volunteer work generally (not disaggregated
austria-services-mapping-independent-living-at.docx