Arrears (current –6.4% 5%) Voids no. of days – 16 Days Rent loss through voids - 0.55% Reactive Repairs target times – Emergency - 2 hours to make safe Routine 5 working days – Ave cost of repairs per home - £550 Repairs Right First Time 90% – meeting SHQS 100% – Homes meeting EESSH– 100% Homes with up-to-date stock surveys 50% – Gas Servicing 100% of gas properties have valid gas certificate 100% of gas services carried out within anniversary date 10% audit of gas services carried out Aids and adaptations target times - 12 weeks Post-inspections for repairs 6% – Repair appointments kept 99% – Overall tenant satisfaction 95% – Overall very satisfied tenants 45% – Tenant satisfaction with repairs 93% – Anti-Social Behaviour cases concluded within locally agreed timescales 80%. – Annual turnover of homes 5% – Tenancy Offers refused 25% – Settling-in visits carried out within 4 weeks– 65%
Arrears –6.4% (current 5%) Voids no. of days – 16 Days Rent loss through voids - 0.55% Reactive Repairs target times – Emergency - 2 hours to make safe Routine – 5 working days Ave cost of repairs per home - £550 Repairs Right First Time – 90% meeting SHQS – 100% Homes meeting EESSH– 100% Homes with up-to-date stock surveys – 50% Gas Servicing 100% of gas properties have valid gas certificate 100% of gas services carried out within anniversary date 10% audit of gas services carried out Aids and adaptations target times - 12 weeks Post-inspections for repairs – 6% Repair appointments kept – 99% Overall tenant satisfaction – 95% Overall very satisfied tenants – 45% Tenant satisfaction with repairs – 93% Anti-Social Behaviour cases concluded within locally agreed timescales – 80%. Annual turnover of homes – 5% Tenancy Offers refused – 25% Settling-in visits carried out within 4 weeks– 65%
Annual%20Delivery%20Plan%202018%20-%202019.docx