Competency Standard UNIT TITLE: PROVIDE INFORMATION ABOUT IN-HOUSE SERVICES NOMINAL HOURS: 20 UNIT NUMBER: D1.HFO.CL2.11 UNIT DESCRIPTOR: This unit deals with skills and knowledge required to enable the provision on information about in-house services to guests in an accommodation facility ELEMENTS AND PERFORMANCE CRITERIA UNIT VARIABLE AND ASSESSMENT GUIDE Element 1: Obtain information about Unit Variables house services The Unit Variables provide advice to interpret the scope and context of this unit of Identify regarding sources of information competence, allowing for differences between enterprises and workplaces. It relates to the services unit as a whole and facilitates holistic assessment Identify information about in-house services This unit applies to all industry sectors that provide a range of information about in-house Prepare a database of information in services to guests within the labour divisions of the hotel and travel industries and may relation to in-house services include: Element 2: Share generic information about Front Office in-house services Provide verbal information to guests and Sources of information may be related to: others Workplace documents Provide printed information to guests Brochures and promotional material Provide to guests electronic information Host enterprise website Element 3: Respond to specific requests for Product and services inventory information about in-house services senior and experienced colleagues, supervisors, managers and owners Assess the request for information
Competency Standard UNIT TITLE: PROVIDE INFORMATION ABOUT IN-HOUSE SERVICES NOMINAL HOURS: 20 UNIT NUMBER: D1.HFO.CL2.11 UNIT DESCRIPTOR: This unit deals with skills and knowledge required to enable the provision on information about in-house services to guests in an accommodation facility ELEMENTS AND PERFORMANCE CRITERIA UNIT VARIABLE AND ASSESSMENT GUIDE Element 1: Obtain information about services Identify sources of information regarding services Identify information about in-house services Prepare a database of information in relation to in-house services Element 2: Share generic information about in-house services Provide verbal information to guests and others Provide printed information to guests Provide electronic information to guests Element 3: Respond to specific requests for information about in-house services Assess the request for information Unit Variables The Unit Variables provide advice to interpret the scope and context of this unit of competence, allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment This unit applies to all industry sectors that provide a range of information about in-house services to guests within the labour divisions of the hotel and travel industries and may include: Front Office Sources of information may be related to: Workplace documents Brochures and promotional material Host enterprise website Product and services inventory senior and experienced colleagues, supervisors, managers and owners house
AM_Provide_info_about_in-house_services_refined.docx