8. Multidisciplinary Responsibility All staff in the practice involved in patient care should be aware of the incident and the issues or changes arising. Major incidents often arise from a systems failure over a period of time or a culmination of minor lapses rather than from the single action of an individual. Investigate and correct any deficiencies in practice systems or risk control measures which may have contributed to the error. 9. Clinical governance Being open requires the support of clinical governance frameworks through which patient safety incidents can be investigated and analysed to find out what can be done to prevent their recurrence. These findings should will be treated as learning points and discussed. The risk and the resultant actions will be incorporated into the practice Risk Management Framework [*] 10. Confidentiality The practices confidentiality policies must comply with the patient's, their family's and carers' rights, and also staff rights to privacy and confidentiality. Details of a patient safety incident must be considered as confidential. The consent of the individual concerned should be sought prior to disclosing information beyond the clinicians involved in treating the patient. Rules of confidentiality apply. 11. Continuity of care Patients are entitled to expect that they will continue to receive all usual treatment and continue to be treated with dignity, respect and compassion. If a patient expresses a preference for their healthcare needs to be taken over by another team, the appropriate arrangements should be made for them to receive treatment elsewhere. An Open Culture A culture of openness is where: Staff are open about incidents they have been involved in. • Staff are accountable for their actions. • Staff feel able to talk to their colleagues about an incident. • Organisations are open with patients, the public and when things have gone wrong • and explain what lessons will be learned. Staff are treated fairly and are supported when an incident happens. • See also Blame Free Culture Policy [*] Resulting Death It is important to consider the emotions bereaved relatives. The patient’s family and carers will probably need information on the processes that will be followed to identify the cause(s)
8. Multidisciplinary Responsibility All staff in the practice involved in patient care should be aware of the incident and the issues or changes arising. Major incidents often arise from a systems failure over a period of time or a culmination of minor lapses rather than from the single action of an individual. Investigate and correct any deficiencies in practice systems or risk control measures which may have contributed to the error. 9. Clinical governance Being open requires the support of clinical governance frameworks through which patient safety incidents can be investigated and analysed to find out what can be done to prevent their recurrence. These findings should will be treated as learning points and discussed. The risk and the resultant actions will be incorporated into the practice Risk Management Framework [*] 10. Confidentiality The practices confidentiality policies must comply with the patient's, their family's and carers' rights, and also staff rights to privacy and confidentiality. Details of a patient safety incident must be considered as confidential. The consent of the individual concerned should be sought prior to disclosing information beyond the clinicians involved in treating the patient. Rules of confidentiality apply. 11. Continuity of care Patients are entitled to expect that they will continue to receive all usual treatment and continue to be treated with dignity, respect and compassion. If a patient expresses a preference for their healthcare needs to be taken over by another team, the appropriate arrangements should be made for them to receive treatment elsewhere. An Open Culture A culture of openness is where: • Staff are open about incidents they have been involved in. • Staff are accountable for their actions. • Staff feel able to talk to their colleagues about an incident. • Organisations are open with patients, the public and when things have gone wrong and explain what lessons will be learned. • Staff are treated fairly and are supported when an incident happens. See also Blame Free Culture Policy [*] Resulting Death It is important to consider the emotions bereaved relatives. The patient’s family and carers will probably need information on the processes that will be followed to identify the cause(s)
Being%20Open%20Policy%20and%20Duty%20of%20Candour.docx