Service Delivery Program and Project Policy Regulatory Functions Professional/Technical Management Functions at this level may: Roles at this level may: Roles at this level may: Roles at this level may: Roles at this level may: Investigate and manage routine Perform basic research and Prepare draft policy Check adherence with relevant Provide advice based on cases and cases referred upwards analysis and manipulate data to documentation for review by legislation through legislative professional knowledge; interpret from staff enable accurate reporting senior staff research and apply professional documentation and produce a Research and review decisions Undertake co-ordination of replies to straightforward direction, coordinate report of findings with regard to routine cases and straightforward tendering and less complex policy queries information for quality audits manage moderately complex processes Interpret and apply professional Liaise with internal and external Investigate straightforward cases with the assistance of staff documentation and produce a Assist team members to keep stakeholders in relation to policy matters and provide assistance to at higher classification levels report on findings abreast of legislative changes and development investigators on moderately Undertake assessments and liaise changes in programs complex matters Develop data gathering and with other internal or external management procedures and tools Perform database searches and Undertake interviews to obtain professionals to complete contribute to statistical reports on information to support Gather and analyse evidence and assessments or make referrals relevant program activities investigations data and document and analyse Understand, respond and resolve results Monitor budgets, report on Provide advice and education to customer enquiries expenditure and reconcile stakeholders and colleagues on Undertake moderately complex Advise customers in relation to payments straightforward regulatory and technical or activities rights and obligations compliance matters associated with trials, test, Approve or certify payments, measurements etc Provide front of house support, entitlement and forms of meet and greet customers and expenditure with appropriate Manipulate and present data to direct customers to the most delegation contribute to the development of appropriate service channel reports Assist in the delivery of projects Assess and use judgement to under the direction of higher Contribute to the implementation determine customer classification levels of systems improvement requirements and entitlements and initiatives where appropriate refer and link Liaise with internal and external them to relevant government or professionals to complete community services assessments or make referrals Assist with data gathering Undertake activities to develop activities to obtain customer knowledge and expertise in feedback relation to professional skills Record and pass on customer Install, repair and maintain, test, feedback to relevant channels modify, commission and/or fault Interview customers find on complex machinery and equipment
Service Delivery Program and Project Management Policy Regulatory Functions Professional/Technical Functions at this level may: Investigate and manage routine cases and cases referred upwards from staff Research and review decisions with regard to routine cases and manage moderately complex cases with the assistance of staff at higher classification levels Undertake assessments and liaise with other internal or external professionals to complete assessments or make referrals Understand, respond and resolve customer enquiries Advise customers in relation to rights and obligations Provide front of house support, meet and greet customers and direct customers to the most appropriate service channel Assess and use judgement to determine customer requirements and entitlements and where appropriate refer and link them to relevant government or community services Assist with data gathering activities to obtain customer feedback Record and pass on customer feedback to relevant channels Interview customers Roles at this level may: Perform basic research and analysis and manipulate data to enable accurate reporting Undertake co-ordination of straightforward tendering processes Assist team members to keep abreast of legislative changes and changes in programs Perform database searches and contribute to statistical reports on relevant program activities Monitor budgets, report on expenditure and reconcile payments Approve or certify payments, entitlement and forms of expenditure with appropriate delegation Assist in the delivery of projects under the direction of higher classification levels Roles at this level may: Prepare draft policy documentation for review by senior staff replies to straightforward and less complex policy queries Liaise with internal and external stakeholders in relation to policy development Roles at this level may: Check adherence with relevant legislation through legislative research direction, coordinate information for quality audits Investigate straightforward matters and provide assistance to investigators on moderately complex matters Undertake interviews to obtain information to support investigations Provide advice and education to stakeholders and colleagues on straightforward regulatory and compliance matters Roles at this level may: Provide advice based on professional knowledge; interpret and apply professional documentation and produce a report of findings Interpret and apply professional documentation and produce a report on findings Develop data gathering and management procedures and tools Gather and analyse evidence and data and document and analyse results Undertake moderately complex technical or activities associated with trials, test, measurements etc Manipulate and present data to contribute to the development of reports Contribute to the implementation of systems improvement initiatives Liaise with internal and external professionals to complete assessments or make referrals Undertake activities to develop knowledge and expertise in relation to professional skills Install, repair and maintain, test, modify, commission and/or fault find on complex machinery and equipment
APS-work-level-standards-1-December-2014.docx