employers’ liability for compensation employers’ obligation to be covered against liability for compensation and damages under a WorkCover insurance policy management of compensation claims by WorkCover injury management, emphasising rehabilitation of workers particularly for return to work. It is intended that WorkCover will: maintain a balance between: providing the best possible benefits and return to work programs for injured workers, and ensuring the lowest possible sustainable premiums for employers ensure that injured workers or dependants are treated fairly provide for employers and injured workers to participate in effective return to work programs provide flexible insurance arrangements suited to the particular needs of industry. Nature and scope of activities during 2015–2016 Goal Key business initiative Strategies Engage with customers and stakeholders Business initiative 1 Continue to work with employers to prevent and better – WorkCover’s 2020 Vision: manage injuries Design and implement new Achieve optimal outcomes for injured workers Customer/ approaches to how we deliver (including Recover at Work and Return to Work stakeholder services to our customers programs) including claims management Deliver communication and education to customers and premium collection Further develop and streamline customer experience through the use of technology Appropriately price and collect premium to cover costs Business initiative 2 – Competitive impacts: Monitor claim numbers, trends and costs and Implement a new premium implement strategies to optimise claim outcomes model and tailored solutions, Monitor and implement Government policy including – including flexible insurance the reinstatement of common law rights for injured Financial arrangements suited to the workers particular needs of industry, Retain/attract customers for the benefit of the Fund and respond to changes in the Focus on employer and injured worker compliance external environment to maintain a financially viable Manage and monitor the investment strategy to scheme. maximise investment returns Ensure ongoing capability and capacity, through ongoing investment in our people, including Business initiative 3 – development of our leadership and technical Leadership: competencies Build WorkCover’s leadership People Maintain a zero harm at work culture and continuously capability and practices to educate/reinforce occupational health and safety and support our customer focused early return to work practices business model. Continue with the WorkCover employee engagement program Financial and non-financial performance targets
employers’ liability for compensation employers’ obligation to be covered against liability for compensation and damages under a WorkCover insurance policy management of compensation claims by WorkCover injury management, emphasising rehabilitation of workers particularly for return to work. It is intended that WorkCover will: maintain a balance between: providing the best possible benefits and return to work programs for injured workers, and ensuring the lowest possible sustainable premiums for employers ensure that injured workers or dependants are treated fairly provide for employers and injured workers to participate in effective return to work programs provide flexible insurance arrangements suited to the particular needs of industry. Nature and scope of activities during 2015–2016 Goal Key business initiative Strategies Customer/ stakeholder Business initiative 1 – WorkCover’s 2020 Vision: Design and implement new approaches to how we deliver services to our customers including claims management and premium collection Engage with customers and stakeholders Continue to work with employers to prevent and better manage injuries Achieve optimal outcomes for injured workers (including Recover at Work and Return to Work programs) Deliver communication and education to customers Further develop and streamline customer experience through the use of technology Financial Business initiative 2 – Competitive impacts: Implement a new premium model and tailored solutions, including flexible insurance arrangements suited to the particular needs of industry, and respond to changes in the external environment to maintain a financially viable scheme. Appropriately price and collect premium to cover costs Monitor claim numbers, trends and costs and implement strategies to optimise claim outcomes Monitor and implement Government policy – including the reinstatement of common law rights for injured workers Retain/attract customers for the benefit of the Fund Focus on employer and injured worker compliance Manage and monitor the investment strategy to maximise investment returns People Business initiative 3 – Leadership: Build WorkCover’s leadership capability and practices to support our customer focused business model. Ensure ongoing capability and capacity, through ongoing investment in our people, including development of our leadership and technical competencies Maintain a zero harm at work culture and continuously educate/reinforce occupational health and safety and early return to work practices Continue with the WorkCover employee engagement program Financial and non-financial performance targets
Annual-report-2015-2016-FINAL.docx