Percentage of Home Choice Plus 90% 39% Not Achieved. applications assessed and applicant Although target has not been achieved there has been notified of decision within 10 working a sustained improvement in performance supported by days new structure, staff training and improved processes. Quarter 4 achieved 99.5%. Percentage of Disabled Facilities 210 calendar days 100% Achieved. Grants (DFG) applications are (average) Quarter 4 applications were processed within 153 processed within the average end to days. end time (referral to completion) of 244 calendar days The number and locations of TBC following n/a Not Achieved. Customer Access Terminals (CAT) review The review was undertaken and the recommendation installed per annum being that the network is retained. However, it was also agreed that an awareness campaign is required to increase usage. Percentage of residents who feel that 35% 37% Achieved. they can influence decisions in A four percentage point increase in satisfaction local area compared to the 2014 result. (SDC Residents Survey) Corporate Health Indicators Number of sick days per FTE 7.5 days 7.5 days Achieved. Number of Corporate Complaints No target set 40 complaints Reported for information only. – (only the complaints deemed to be reported for received of which justified investigation into the information only 12 were ‘Justified’ complaint)
Percentage of Home Choice Plus applications assessed and applicant notified of decision within 10 working days 90% 39% Not Achieved. Although target has not been achieved there has been a sustained improvement in performance supported by new structure, staff training and improved processes. Quarter 4 achieved 99.5%. Percentage of Disabled Facilities Grants (DFG) applications are processed within the average end to end time (referral to completion) of 244 calendar days 210 calendar days (average) 100% Achieved. Quarter 4 applications were processed within 153 days. The number and locations of Customer Access Terminals (CAT) installed per annum TBC following review n/a Not Achieved. The review was undertaken and the recommendation being that the network is retained. However, it was also agreed that an awareness campaign is required to increase usage. Percentage of residents who feel that they can influence decisions in local area (SDC Residents Survey) 35% 37% Achieved. A four percentage point increase in satisfaction compared to the 2014 result. Corporate Health Indicators Number of sick days per FTE 7.5 days 7.5 days Achieved. Number of Corporate Complaints (only the complaints deemed to be justified investigation into the complaint) No target set – reported for information only 40 complaints received of which 12 were ‘Justified’ Reported for information only.
Appendix%202%20-%20Key%20Performance%20Indicators%20-%20Quarter%204.docx