Because telephone numbers are less likely to change during moves, whenever d. Procedure for Obtaining a possible, use telephone development as the first action to obtain a corrected Correct address for undeliverable mail and document the results in accordance with Address for M21-1, Part III, Subpart iii, 1.B.1.d. Undeliverable Essential Mail Follow the steps in the table below when telephone development fails to obtain the correct address for undeliverable essential mail. Step Action 1 Review the claims folder to ensure the address used on the undeliverable mail matches the current address of record. 2 Is a yellow-colored USPS sticker that shows a forwarding address on the envelope in which VA originally enclosed the mail? If go to Step 8. yes, If go to the next step. no, 3 Perform a Share inquiry to determine whether the corporate record, master record, or pending issue has a different or more current address than that shown on the returned mail. Was a different address found? If go to Step 8. yes, If go to the next step. no, 4 Access Automated Medical Information Exchange (AMIE)/Compensation and Pension Record Interchange to determine whether the Veterans Health Administration (VHA) has a more current address or telephone number. Was a different address If go to Step 8. yes, If go to the next step. no, If the claims folder shows the last record of contact with the Note: claimant predates the last date of medical treatment shown in AMIE/CAPRI, the address in VHA’s record may be more accurate.
d. Procedure for Obtaining a Correct Address for Undeliverable Essential Mail Because telephone numbers are less likely to change during moves, whenever possible, use telephone development as the first action to obtain a corrected address for undeliverable mail and document the results in accordance with M21-1, Part III, Subpart iii, 1.B.1.d. Follow the steps in the table below when telephone development fails to obtain the correct address for undeliverable essential mail. Step Action 1 Review the claims folder to ensure the address used on the undeliverable mail matches the current address of record. 2 Is a yellow-colored USPS sticker that shows a forwarding address on the envelope in which VA originally enclosed the mail? If yes, go to Step 8. If no, go to the next step. 3 Perform a Share inquiry to determine whether the corporate record, master record, or pending issue has a different or more current address than that shown on the returned mail. Was a different address found? If yes, go to Step 8. If no, go to the next step. 4 Access Automated Medical Information Exchange (AMIE)/Compensation and Pension Record Interchange to determine whether the Veterans Health Administration (VHA) has a more current address or telephone number. Was a different address If yes, go to Step 8. If no, go to the next step. Note: If the claims folder shows the last record of contact with the claimant predates the last date of medical treatment shown in AMIE/CAPRI, the address in VHA’s record may be more accurate.
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