Conflict 3 years All staff who have patient National Syllabus Project: Face to face Trainers should have the Resolution contact appropriate experience and Reference should also be made training in conflict resolution and to the local Violence, Abuse, follow the National Harassment and Aggression at Syllabus/Protect 2013 Work Policy E-learning E-learning skills for health Equality, Diversity Every 3 years All staff CQC standards: Face to Face (see Trainers should have the & Inclusion E.1 - Assessing needs and trainer appropriate qualifications eg: delivering evidence-based requirements) relevant qualification and treatment (E 1.1, 1.2, 1.4): experience in Equality, Diversity and Rights and remain up to date with current Equality and Equality Act 2010 Diversity issues Public Sector Equality Duty (general duties April 2011, specific duties to follow) E-learning E-learning skills for health – TRAINING FREQUENCY SUMMARY OF STAFF KEY REFERENCES PROVISION TRAINER/TRAINING GROUP OPTIONS REQUIREMENTS Fire Safety On induction Annual face to face training Health Technical Face to face Trainers should have the and annually is recommended for clinical Memorandum 05-01: Managing appropriate qualifications as per - and/or those in direct healthcare fire safety second Health Technical contact with patients. edition (2013): Memorandum 05-01
Conflict Resolution 3 years All staff who have patient contact National Syllabus Project: Reference should also be made to the local Violence, Abuse, Harassment and Aggression at Work Policy Face to face E-learning Trainers should have the appropriate experience and training in conflict resolution and follow the National Syllabus/Protect 2013 E-learning skills for health Equality, Diversity & Inclusion Every 3 years All staff CQC standards: E.1 - Assessing needs and delivering evidence-based treatment (E 1.1, 1.2, 1.4): Equality Act 2010 Public Sector Equality Duty (general duties April 2011, specific duties to follow) Face to Face (see trainer requirements) E-learning Trainers should have the appropriate qualifications eg: relevant qualification and experience in Equality, Diversity and Rights and remain up to date with current Equality and Diversity issues E-learning – skills for health TRAINING FREQUENCY SUMMARY OF STAFF GROUP KEY REFERENCES PROVISION OPTIONS TRAINER/TRAINING REQUIREMENTS Fire Safety On induction and annually Annual face to face training is recommended for clinical and/or those in direct contact with patients. Health Technical Memorandum 05-01: Managing healthcare fire safety second edition (2013): Face to face Trainers should have the appropriate qualifications as per - Health Technical Memorandum 05-01
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