Principle 7 Removing medication administration during dining – room service enhancing the dining experience for residents. First person care plans and inclusion of photos. In depth ’Loneliness, Helplessness and Boredom’ support plans. Surveying residents of Wellbeing’ and implementing action plans to further ‘Domains enhance outcomes. Principle 8 Resident involvement in senior team meetings and – recreation planning. Resident satisfaction survey results reflect significant in the following areas: activities and lifestyle (69% (2014) and 86% (2015); medical and therapy services (74% 2014) and 85% (2015); communication and social involvement (69% (2014) and 83% (2015); maintaining community contact (79% (2014) and 88% 2015). The managers attribute these positive results to the implementation of the Eden Alternative. Criterion 1.2.3.6 CI There are quality and risk It was identified over a two-quarter period that falls had management processes in increased, peaking in September 2013 at 118%. The facility Quality improvement data are place. The planned an improvement project to reduce falls through a number collected, analysed, and programme of strategies. The initiatives and strategies led to positive evaluated and the results includes infection control, outcomes with a continued decline in fall rate over a 5-quarter communicated to service quality improvement, service period and performing well below the industry benchmark. QPS providers and, where appropriate, delivery, resident rights, Benchmarking and the PSC Quality and Innovation awards have consumers. managing service delivery, recognised this achievement. emergency and human The last two quarters have seen a slight rise in which directly resources. related to one resident who is falling frequently. A number of The service completes an initiatives have been implemented for this resident to assist in internal audit for each area, maintaining their level of independence (link to tracer). This was which results in a report that also confirmed when reviewing accident and incident forms for identifies criteria covered and the facility. achievements, a general summary of the audit results, key issues for improvement and an action plan for resolution.
Principle 7 – Removing medication administration during dining room service enhancing the dining experience for residents. First person care plans and inclusion of photos. In depth ’Loneliness, Helplessness and Boredom’ support plans. Surveying residents ‘Domains of Wellbeing’ and implementing action plans to further enhance outcomes. Principle 8 – Resident involvement in senior team meetings and recreation planning. Resident satisfaction survey results reflect significant in the following areas: activities and lifestyle (69% (2014) and 86% (2015); medical and therapy services (74% 2014) and 85% (2015); communication and social involvement (69% (2014) and 83% (2015); maintaining community contact (79% (2014) and 88% 2015). The managers attribute these positive results to the implementation of the Eden Alternative. Criterion 1.2.3.6 Quality improvement data are collected, analysed, and evaluated and the results communicated to service providers and, where appropriate, consumers. CI There are quality and risk management processes in place. The programme includes infection control, quality improvement, service delivery, resident rights, managing service delivery, emergency and human resources. The service completes an internal audit for each area, which results in a report that identifies criteria covered and achievements, a general summary of the audit results, key issues for improvement and an action plan for resolution. It was identified over a two-quarter period that falls had increased, peaking in September 2013 at 118%. The facility planned an improvement project to reduce falls through a number of strategies. The initiatives and strategies led to positive outcomes with a continued decline in fall rate over a 5-quarter period and performing well below the industry benchmark. QPS Benchmarking and the PSC Quality and Innovation awards have recognised this achievement. The last two quarters have seen a slight rise in which directly related to one resident who is falling frequently. A number of initiatives have been implemented for this resident to assist in maintaining their level of independence (link to tracer). This was also confirmed when reviewing accident and incident forms for the facility.
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