Place a tick () in the column to reflect evidence obtained to determine Competency of the student for each Performance Criteria. Observation 3rd Party Oral Written Work Element & Performance Criteria Other of skills Statement Questions Questions Projects Element 1: Prepare reception area for guest arrivals Prepare reception area for service Check reception equipment and technology prior to use Review expected guest movement Allocate guest rooms in accordance with special requests, where possible Follow-up on uncertain arrivals and reservations Compile arrivals lists Distribute arrivals list as required Notify departments in relation to special requests and VIPs Element 2: Perform check-in functions Welcome guests on arrival
Place a tick () in the column to reflect evidence obtained to determine Competency of the student for each Performance Criteria. Element & Performance Criteria Observation of skills 3rd Party Statement Oral Questions Written Questions Work Projects Other Element 1: Prepare reception area for guest arrivals Prepare reception area for service Check reception equipment and technology prior to use Review expected guest movement Allocate guest rooms in accordance with special requests, where possible Follow-up on uncertain arrivals and reservations Compile arrivals lists Distribute arrivals list as required Notify departments in relation to special requests and VIPs Element 2: Perform check-in functions Welcome guests on arrival
AM_Provide_accomm_reception_services_refined.docx