cherry pickers, requirements scaffolding etc.) particularly in respect of regulations about working at heights 44. Reactive A reactive Cleaning Ensure that its FMSP to carry cleaning Service be Personnel out reactive provided within the comply fully cleaning as Cleaning Areas, and with the Help per helpdesk As per As per cleaning Personnel Desk priority Helpdesk Helpdesk Working shall Respond to any procedures N/A assigned assigned Hours ad hoc requests for in implemented priority priority scope cleaning services relating to the within the Cleaning logging of Areas received by the cleaning Help Desk. requests. 45. General FMSP will be FMSP to Working Ensure cleaning of responsible for provide chairs are lounges the following: cleaning service as per Clearing away Annexure 5 according of all cups and to saucers, plates using a tray from Clearing away Design of all papers Team; Clearing and When folding away of furniture all newspapers is to be Cleaning of all moved it tops is to be Cleaning of all picked up crockery and and not cutlery dragged; Additional When duties might be tables are requested to be within reason they are Management of to be shower picked up facilities usage and not Stock taking dragged and maintaining Packing of items according to specification Pack back newspapers if 3 N/A MAD relatively unused Pack back magazines Ensure TV off no-one in lounge Clean all computer, fax and Photostat equipment Switch on all lamps each morning, and turning them off in the evening Lights and to be kept clean Fill incident report of breakages and snag items Run errands between lounges Assist passengers with baggage or other requests 46. Newspaper FMSP responsible for FMSP to stack Working and the following: newspaper Hours magazine Keep rack and magazine racks and stocked with racks as per 3 N/A MAD reading newspapers Annexure 5 room and magazines;
cherry pickers, scaffolding etc.) requirements particularly in respect of regulations about working at heights 44. Reactive cleaning A reactive Cleaning Service be provided within the Cleaning Areas, and cleaning Personnel shall Respond to any ad hoc requests for in scope cleaning services within the Cleaning Areas received by the Help Desk. Ensure that its Personnel comply fully with the Help Desk procedures implemented relating to the logging of cleaning requests. FMSP to carry out reactive cleaning as per helpdesk priority As per Helpdesk assigned priority N/A As per Helpdesk assigned priority Working Hours 45. General cleaning of lounges FMSP will be responsible for the following: Clearing away of all cups and saucers, plates using a tray Clearing away of all papers Clearing and folding away of all newspapers Cleaning of all tops Cleaning of all crockery and cutlery Additional duties might be requested within reason Management of shower facilities usage Stock taking and maintaining Packing of items according to specification Pack back newspapers if relatively unused Pack back magazines Ensure TV off no-one in lounge Clean all computer, fax and Photostat equipment Switch on all lamps each morning, and turning them off in the evening Lights and to be kept clean Fill incident report of breakages and snag items Run errands between lounges Assist passengers with baggage or other requests FMSP to provide cleaning service as per Annexure 5 3 N/A MAD Working Ensure chairs are according to from Design Team; When furniture is to be moved it is to be picked up and not dragged; When tables are to be they are to be picked up and not dragged 46. Newspaper and magazine racks and reading room FMSP responsible for the following: Keep rack stocked with newspapers and magazines; FMSP to stack newspaper and magazine racks as per Annexure 5 3 N/A MAD Working Hours
Annexure_A__Cleaning_Service_Level_Specification_Final.docx