the residents, special diets and modified nutritional requirements are known to the cook and accommodated in the daily meal plan. Special equipment, to meet resident’s nutritional needs, is sighted. Evidence of resident satisfaction with meals was verified by resident and family/whanau interviews, sighted satisfaction surveys and resident meeting minutes. There is sufficient staff on duty in the dining rooms at meal times to ensure appropriate assistance is available to residents as needed. The dining rooms are clean, warm, light and airy to enhance the eating experience. Food is checked for by date’ and damage when delivered, then stored ‘use in well organised and appropriately temperature controlled storage. Fridge, freezer, and cooked meat temperatures are monitored Records sighted verify records were within accepted parameters. Standard 1.3.2: Declining Referral/Entry To Services FA An interview with the social worker verified a process existed for informing residents, their family/whanau and their referrers if entry was declined. Where referral/entry to the service is declined, the The reason for declining entry would be communicated to the referrer, immediate risk to the consumer and/or their resident and their family or advocate in a timely and compassionate format family/whānau is managed by the organisation, where that was understood. Where requested, assistance would be given to appropriate. provide the resident and their family with other options for alternative health care arrangements or residential services. Reasons for declining entry in the past were related to the service not offering the services the resident required. Standard 1.3.4: Assessment FA Within 24 hours of admission residents of Howick Baptist Hospital and Rest Home have their needs identified through a variety of information Consumers' support requirements, and sources that includes the gerontology nurse specialist, the gerontologist, preferences are gathered and recorded in a timely the Needs Assessment and Service Coordination (NASC) agency, other manner. service providers involved with the resident, the resident, family/whanau and on-site assessments using a range of assessment tools. The information gathered is documented and informs the initial care planning process. This takes place in the privacy of the resident’s bedroom or the whanau room with the resident and/or family/whanau present if requested. Over the next three weeks, the RN undertakes more comprehensive assessments. Assessments enable data to be collected around
the residents, special diets and modified nutritional requirements are known to the cook and accommodated in the daily meal plan. Special equipment, to meet resident’s nutritional needs, is sighted. Evidence of resident satisfaction with meals was verified by resident and family/whanau interviews, sighted satisfaction surveys and resident meeting minutes. There is sufficient staff on duty in the dining rooms at meal times to ensure appropriate assistance is available to residents as needed. The dining rooms are clean, warm, light and airy to enhance the eating experience. Food is checked for ‘use by date’ and damage when delivered, then stored in well organised and appropriately temperature controlled storage. Fridge, freezer, and cooked meat temperatures are monitored Records sighted verify records were within accepted parameters. Standard 1.3.2: Declining Referral/Entry To Services Where referral/entry to the service is declined, the immediate risk to the consumer and/or their family/whānau is managed by the organisation, where appropriate. FA An interview with the social worker verified a process existed for informing residents, their family/whanau and their referrers if entry was declined. The reason for declining entry would be communicated to the referrer, resident and their family or advocate in a timely and compassionate format that was understood. Where requested, assistance would be given to provide the resident and their family with other options for alternative health care arrangements or residential services. Reasons for declining entry in the past were related to the service not offering the services the resident required. Standard 1.3.4: Assessment Consumers' support requirements, and preferences are gathered and recorded in a timely manner. FA Within 24 hours of admission residents of Howick Baptist Hospital and Rest Home have their needs identified through a variety of information sources that includes the gerontology nurse specialist, the gerontologist, the Needs Assessment and Service Coordination (NASC) agency, other service providers involved with the resident, the resident, family/whanau and on-site assessments using a range of assessment tools. The information gathered is documented and informs the initial care planning process. This takes place in the privacy of the resident’s bedroom or the whanau room with the resident and/or family/whanau present if requested. Over the next three weeks, the RN undertakes more comprehensive assessments. Assessments enable data to be collected around
AuditSummary_PRMS_CommunicatePublish_000000992008.docx