Evidence of resident satisfaction with was verified by resident and family/whanau interviews, sighted satisfaction surveys and in resident meeting minutes. There is sufficient staff on duty in the dining rooms at meal times to ensure appropriate assistance is available to residents as needed. The dining rooms are clean, warm, light and airy to enhance the eating experience. Standard 1.3.6: Service Delivery/Interventions FA Documentation, observations and interviews verified the provision of care provided to residents was consistent with residents’ and desired Consumers receive adequate and appropriate outcomes. services in order to meet their assessed needs and desired outcomes. Residents and family/whanau members expressed satisfaction with the care provided. There were sufficient supplies of equipment seen to be available that complied with best practice guidelines and met the residents’ needs. Standard 1.3.7: Planned Activities FA Residents are assessed on admission to ascertain their needs and appropriate activity and social requirements. Activities assessments are Where specified as part of the service delivery plan analysed to develop an activities programme that is meaningful to the for a consumer, activity requirements are residents. The planned monthly activities programme sighted matches the appropriate to their needs, age, culture, and the skills, likes, dislikes and interests evidenced in assessment data. Activities setting of the service. reflect residents’ goals, ordinary patterns of life and include normal community activities. Family/whanau and friends are welcome to attend all activities. Group activities are developed according to the needs and preferences of the residents who choose to participate. Male residents are assisted to attend a weekly men’s group meeting at another facility if desired. A resident/relative’s meeting is held two monthly. Meeting minutes and satisfaction surveys evidence the activities programme is discussed and that management are responsive to requests. Interviews with residents verified feedback is sought and satisfaction with the activities offered. Standard 1.3.8: Evaluation FA Residents’ care is evaluated on each shift and reported in the progress notes. If any change is noted it is reported to the RN. Consumers' service delivery plans are evaluated in a comprehensive and timely manner. Formal care plan evaluations, following reassessment to measure the degree of a resident’s response in relation to desired outcomes and goals occur every three months or as residents’ needs change, and are carried
Evidence of resident satisfaction with was verified by resident and family/whanau interviews, sighted satisfaction surveys and in resident meeting minutes. There is sufficient staff on duty in the dining rooms at meal times to ensure appropriate assistance is available to residents as needed. The dining rooms are clean, warm, light and airy to enhance the eating experience. Standard 1.3.6: Service Delivery/Interventions Consumers receive adequate and appropriate services in order to meet their assessed needs and desired outcomes. FA Documentation, observations and interviews verified the provision of care provided to residents was consistent with residents’ and desired outcomes. Residents and family/whanau members expressed satisfaction with the care provided. There were sufficient supplies of equipment seen to be available that complied with best practice guidelines and met the residents’ needs. Standard 1.3.7: Planned Activities Where specified as part of the service delivery plan for a consumer, activity requirements are appropriate to their needs, age, culture, and the setting of the service. FA Residents are assessed on admission to ascertain their needs and appropriate activity and social requirements. Activities assessments are analysed to develop an activities programme that is meaningful to the residents. The planned monthly activities programme sighted matches the skills, likes, dislikes and interests evidenced in assessment data. Activities reflect residents’ goals, ordinary patterns of life and include normal community activities. Family/whanau and friends are welcome to attend all activities. Group activities are developed according to the needs and preferences of the residents who choose to participate. Male residents are assisted to attend a weekly men’s group meeting at another facility if desired. A resident/relative’s meeting is held two monthly. Meeting minutes and satisfaction surveys evidence the activities programme is discussed and that management are responsive to requests. Interviews with residents verified feedback is sought and satisfaction with the activities offered. Standard 1.3.8: Evaluation Consumers' service delivery plans are evaluated in a comprehensive and timely manner. FA Residents’ care is evaluated on each shift and reported in the progress notes. If any change is noted it is reported to the RN. Formal care plan evaluations, following reassessment to measure the degree of a resident’s response in relation to desired outcomes and goals occur every three months or as residents’ needs change, and are carried
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