Post charges to guest accounts Adhering to internal codes of conduct, policies and procedures Reconcile posting of transactions within the Performing front office manager duties during their shift areas of responsibility Undertaking auditor functions Identify and resolve discrepancies in the posting of internal charges Assuming leadership during times of emergency at the premises during the night shift Implement requirements of internal financial Dealing with queries and complaints systems and controls Organising night staff meetings room status and reconcile variations Liaising with security personnel to ensure the safety and security of guests and Secure, record and prepare funds for banking property Element 3: Verify occupancy position of the Experience required by a night auditor may be related to: property office and reception experience Check and validate room status Operation of front office reservation and other electronic systems Investigate discrepancies in room status Accounting, cash handling and cash control procedures Adjust to reflect actual room internal records status Posting of charges and internal protocols relating to validation of charges and their allocation to the correct accounts/folios Element 4: Contribute to management Staff management and customer/guest contact skills. decisions Enterprise policies and procedures might include: Prepare management and operational reports Safety and internal security of guests and property Distribute reports internally according to enterprise requirements Financial protocols, including internal cash control and external banking procedures Monitor and evaluate night auditing duties to Guest relationships provide feedback to management on opportunities for improvement Emergency management and protocols during an emergency Guest behaviour Discretionary authorities when dealing with guests and resolving complaints Staff management and discipline Free of charge rooms (FOC) policy.
Post charges to guest accounts Reconcile posting of transactions within the areas of responsibility Identify and resolve discrepancies in the posting of internal charges Implement requirements of internal financial systems and controls room status and reconcile variations Secure, record and prepare funds for banking Element 3: Verify occupancy position of the property Check and validate room status Investigate discrepancies in room status Adjust internal records to reflect actual room status Element 4: Contribute to management decisions Prepare management and operational reports Distribute reports internally according to enterprise requirements Monitor and evaluate night auditing duties to provide feedback to management on opportunities for improvement Adhering to internal codes of conduct, policies and procedures Performing front office manager duties during their shift Undertaking auditor functions Assuming leadership during times of emergency at the premises during the night shift Dealing with queries and complaints Organising night staff meetings Liaising with security personnel to ensure the safety and security of guests and property Experience required by a night auditor may be related to: office and reception experience Operation of front office reservation and other electronic systems Accounting, cash handling and cash control procedures Posting of charges and internal protocols relating to validation of charges and their allocation to the correct accounts/folios Staff management and customer/guest contact skills. Enterprise policies and procedures might include: Safety and internal security of guests and property Financial protocols, including internal cash control and external banking procedures Guest relationships Emergency management and protocols during an emergency Guest behaviour Discretionary authorities when dealing with guests and resolving complaints Staff management and discipline Free of charge rooms (FOC) policy.
AM_Conduct_a_night_audit_Final_refined.docx