Meet both internal customers’ and external customers’ needs and expectations in accordance with organisation standards, policies and procedures and within acceptable time frames Assist to resolve workplace conflict and manage difficulties to achieve positive outcomes Use formal feedback and informal feedback to identify and implement improvements to products, services, processes or outcomes for both internal customers and external customers Handle complaints positively, sensitively and politely in consultation with the person/s making the complaint Maintain a positive and co-operative manner Use non-discriminatory attitudes and language when interacting with customers, staff and management consistently Place a tick () in the column to reflect evidence obtained to determine Competency of the student for each Performance Criteria. Observation 3rd Party Oral Written Work Element & Performance Criteria of skills Statement Questions Questions Projects Element 3: Work in a team Request or provide assistance so that work activities can be completed
Meet both internal customers’ and external customers’ needs and expectations in accordance with organisation standards, policies and procedures and within acceptable time frames Assist to resolve workplace conflict and manage difficulties to achieve positive outcomes Use formal feedback and informal feedback to identify and implement improvements to products, services, processes or outcomes for both internal customers and external customers Handle complaints positively, sensitively and politely in consultation with the person/s making the complaint Maintain a positive and co-operative manner Use non-discriminatory attitudes and language when interacting with customers, staff and management consistently Place a tick () in the column to reflect evidence obtained to determine Competency of the student for each Performance Criteria. Element & Performance Criteria Observation of skills 3rd Party Statement Oral Questions Written Questions Work Projects Element 3: Work in a team Request or provide assistance so that work activities can be completed
AM_Work_effectively_with_cust_&_colleagues_refined.docx