Consumer rights Includes 13 standards that support an outcome where consumers receive safe services of an Standards applicable appropriate standard that comply with consumer rights legislation. Services are provided in a to this service fully manner that is respectful of consumer rights, facilities, informed choice, minimises harm and attained. acknowledges cultural and individual values and beliefs. Ribbonwood home provides care in a way that focuses on the individual resident. Cultural and spiritual assessment is undertaken on admission and is documented in care plans. Policies are implemented to support individual rights such as privacy, dignity, abuse/neglect, culture, values and beliefs, complaints, advocacy and informed consent. Residents and family interviewed verified ongoing involvement with community. Information about the Code and related services is readily available to residents and families. Care plans accommodate the choices of residents and/or their family. Complaints processes are implemented and managed in line with the Code. Organisational management Standards applicable Includes 9 standards that support an outcome where consumers receive services that comply to this service fully with legislation and are managed in a safe, efficient and effective manner. attained. Ribbonwood home is implementing a quality and risk management system that supports the provision of clinical care. Quality activities are conducted and corrective actions have been developed and implemented. The service has a culture of health and safety. There are human resources policies including recruitment, job descriptions, selection, orientation and staff training and development. The service has an orientation programme that provides new staff with relevant information for safe work practice. The staffing policy aligns with contractual requirements and includes appropriate skill mixes to provide safe delivery of care.
Consumer rights Includes 13 standards that support an outcome where consumers receive safe services of an appropriate standard that comply with consumer rights legislation. Services are provided in a manner that is respectful of consumer rights, facilities, informed choice, minimises harm and acknowledges cultural and individual values and beliefs. Standards applicable to this service fully attained. Ribbonwood home provides care in a way that focuses on the individual resident. Cultural and spiritual assessment is undertaken on admission and is documented in care plans. Policies are implemented to support individual rights such as privacy, dignity, abuse/neglect, culture, values and beliefs, complaints, advocacy and informed consent. Residents and family interviewed verified ongoing involvement with community. Information about the Code and related services is readily available to residents and families. Care plans accommodate the choices of residents and/or their family. Complaints processes are implemented and managed in line with the Code. Organisational management Includes 9 standards that support an outcome where consumers receive services that comply with legislation and are managed in a safe, efficient and effective manner. Standards applicable to this service fully attained. Ribbonwood home is implementing a quality and risk management system that supports the provision of clinical care. Quality activities are conducted and corrective actions have been developed and implemented. The service has a culture of health and safety. There are human resources policies including recruitment, job descriptions, selection, orientation and staff training and development. The service has an orientation programme that provides new staff with relevant information for safe work practice. The staffing policy aligns with contractual requirements and includes appropriate skill mixes to provide safe delivery of care.
AuditSummary_PRMS_CommunicatePublish_000003634001.docx