Accurate and Accuracy at least 98% at 0.5% Service Credit timely billing of /timelines all times gained for each Customer percentage under the specified Service Level Performance Measure Access to Availability at least 98% at 0.5% Service Credit Customer all times gained for each support percentage the specified Service Level Performance Measure Complaints At least 98% at 0.5% Service Credit handling all times gained for each percentage under the specified Service Level Performance Measure Provision of Quality at 98% at 2% Service Credit specific all times gained for each Services percentage under the specified Service Level Performance Measure Timely Services at least 98% at 2% Service Credit provision of the availability all times gained for each Services [** percentage under the hours a day, ** specified Service Level days a week.] Performance Measure
Accurate and timely billing of Customer Accuracy /timelines at least 98% at all times 0.5% Service Credit gained for each percentage under the specified Service Level Performance Measure Access to Customer support Availability at least 98% at all times 0.5% Service Credit gained for each percentage the specified Service Level Performance Measure Complaints handling At least 98% at all times 0.5% Service Credit gained for each percentage under the specified Service Level Performance Measure Provision of specific Services Quality at 98% at all times 2% Service Credit gained for each percentage under the specified Service Level Performance Measure Timely provision of the Services [** hours a day, ** days a week.] Services availability at least 98% at all times 2% Service Credit gained for each percentage under the specified Service Level Performance Measure
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