Mean Time to Repair (Severity 1 Issues) = Expressed in Hours > 24 (Total Monthly <= hours Reporting elapsed > 48 Service Per Issue 24 and Month time for all hours Report <= 48 resolved hours Severity 1 Issues) ÷ (Total number of all resolved Severity 1 Issues)
Reporting Month Monthly Service Report Per Issue Mean Time to Repair (Severity 1 Issues) = Expressed in Hours (Total elapsed time for all resolved Severity 1 Issues) ÷ (Total number of all resolved Severity 1 Issues) <= 24 > 24 hours and <= 48 hours > 48 hours
0A1185_Supplement%201%20-%20Scope%20of%20Work.docx