Accessible Monitor the sustainment plan for Accessible Customer Ongoing Corporate On an ongoing basis, new full and part time staff, and volunteers receive Customer Service Service Training for staff, volunteers and 3rd party Services, Facilities Accessible Customer Service training. Training Regulation agencies, in order to continue to comply with the and Property (Regulation: Accessible Customer Service Regulation, under the Management, Specific targeted training sessions or meeting discussions regarding serving Accessibility Accessibility for Ontarians with Disabilities Act Accessibility customers with disabilities is available upon request. Standards for (AODA). Coordinator and Customer Service, Resources, 6) Talent Management Accessible Review of elections manuals, training, technology and Corporate Elections manuals, training, technology and software will be Elections software in preparation of the October 2014 Municipal Services, Office of finalized by summer 2014 in preparation for the October 2014 Election. the City Clerk, Municipal Election. Director, Implementation of the work plan for the 2014 Legislative Voting locations will be audited for accessibility. There will be hall monitors Municipal Election. Services and Clerk and accessible voting equipment available. Accessible Information and Communication Initiatives Accessible Review relevant policies. 2014 Corporate Public information materials include the standard message: If you require this Formats and Reinforce Accessible Customer Service Training Services, information in an alternate format, please call 3-1-1 (905-615-4311 if outside Communication Develop Vendor list. Communications, city limits). Supports Develop guidelines for accessible public information Senior (IASR, 12) materials. Communications Accessible Document Training will continue to be provided to staff in 2014, this Advisor includes how to create accessible PDFs. Initial training sessions began in February 2013. An Accessible Documents Reference Guide was compiled to accompany the in-class training, and is also available on the staff intranet site. At the annual City Manager’s Leadership Conference, an exhibit was put together to educate all about how to create accessible electronic and print documents. Accessible Develop accessible on line feedback processes in 2013 Corporate Current feedback processes are accessible and allow residents to provide Feedback addition to other methods. Services, feedback in a variety of methods (i.e. e-mail, phone, TTY, in person). Processes Communications,
Accessible Customer Service Training Regulation (Regulation: Accessibility Standards for Customer Service, 6) Monitor the sustainment plan for Accessible Customer Service Training for staff, volunteers and 3rd party agencies, in order to continue to comply with the Accessible Customer Service Regulation, under the Accessibility for Ontarians with Disabilities Act (AODA). Ongoing Corporate Services, Facilities and Property Management, Accessibility Coordinator and Resources, Talent Management On an ongoing basis, new full and part time staff, and volunteers receive Accessible Customer Service training. Specific targeted training sessions or meeting discussions regarding serving customers with disabilities is available upon request. Accessible Elections Review of elections manuals, training, technology and software in preparation of the October 2014 Municipal Election. Implementation of the work plan for the 2014 Municipal Election. Corporate Services, Office of the City Clerk, Director, Legislative Services and Clerk Elections manuals, training, technology and software will be finalized by summer 2014 in preparation for the October 2014 Municipal Election. Voting locations will be audited for accessibility. There will be hall monitors and accessible voting equipment available. Accessible Information and Communication Initiatives Accessible Formats and Communication Supports (IASR, 12) Review relevant policies. Reinforce Accessible Customer Service Training Develop Vendor list. Develop guidelines for accessible public information materials. 2014 Corporate Services, Communications, Senior Communications Advisor Public information materials include the standard message: If you require this information in an alternate format, please call 3-1-1 (905-615-4311 if outside city limits). Accessible Document Training will continue to be provided to staff in 2014, this includes how to create accessible PDFs. Initial training sessions began in February 2013. An Accessible Documents Reference Guide was compiled to accompany the in-class training, and is also available on the staff intranet site. At the annual City Manager’s Leadership Conference, an exhibit was put together to educate all about how to create accessible electronic and print documents. Accessible Feedback Processes Develop accessible on line feedback processes in addition to other methods. 2013 Corporate Services, Communications, Current feedback processes are accessible and allow residents to provide feedback in a variety of methods (i.e. e-mail, phone, TTY, in person).
Annual_Accessibility_Plan_2013.docx