What information should be documented when defining an agreed solution to a complaint? In many cases, the manager may not implement the solution themselves. What responsibilities will they have when getting others to implement a solution? Why is it important to keep the customer informed of the progress of a solution being implemented? Why is it important to follow up with the customer after the solution has been implemented?
What information should be documented when defining an agreed solution to a complaint? In many cases, the manager may not implement the solution themselves. What responsibilities will they have when getting others to implement a solution? Why is it important to keep the customer informed of the progress of a solution being implemented? Why is it important to follow up with the customer after the solution has been implemented?
AM_Receive_&_resolve_cust_complaints_030413.docx