Service providers communicate effectively with Evidence of communication with family/whanau is recorded on the consumers and provide an environment family/whanau communication record, which is held in the front of each conducive to effective communication. resident’s file. Accident/incident forms have a section to indicate if next of kin have been informed (or not) of an accident/incident. Ten accident/incident forms that were reviewed across the rest home, hospital and dementia unit identified family are kept informed. Five relatives interviewed (one with a relative in the rest home, one with a relative in the hospital and three with relatives in the dementia unit) stated that they are kept informed when their family member’s health status changes. An interpreter policy and contact details of available interpreters is available. Interpreter services are used where indicated. The information pack is available in large print and is read to residents who require assistance. Non-Subsidised residents are advised in writing of eligibility and the process to become a subsidised resident should they wish to do so. The residents and family are informed prior to entry of the scope of services and any items they have to pay that are not covered by the agreement. Standard 1.2.1: Governance FA Bupa Avondale is a Bupa residential care facility, situated in Avondale, Auckland. The service currently provides care for up to 67 residents at The governing body of the organisation ensures hospital, rest home and dementia levels of care. On the day of the audit there services are planned, coordinated, and were 26 hospital level residents, 25 rest home residents and 15 dementia appropriate to the needs of consumers. level residents. On 26 July 2013, HealthCERT notified the provider of the approval of 11 beds for rest home or hospital level care. The auditors were requested to determine the suitability of these beds when onsite for the facility’s next audit. Based on auditor inspections, review of staffing, equipment and interviews with the care home manager and staff, these eleven rest home level beds have been determined by the auditors to be suitable for either rest home or hospital level care. Four of the eleven beds were filled with hospital level residents at the time of the audit. A vision, mission statement and objectives are in place. Annual goals for the facility have been determined, which link to the overarching Bupa strategic plan.
Service providers communicate effectively with consumers and provide an environment conducive to effective communication. Evidence of communication with family/whanau is recorded on the family/whanau communication record, which is held in the front of each resident’s file. Accident/incident forms have a section to indicate if next of kin have been informed (or not) of an accident/incident. Ten accident/incident forms that were reviewed across the rest home, hospital and dementia unit identified family are kept informed. Five relatives interviewed (one with a relative in the rest home, one with a relative in the hospital and three with relatives in the dementia unit) stated that they are kept informed when their family member’s health status changes. An interpreter policy and contact details of available interpreters is available. Interpreter services are used where indicated. The information pack is available in large print and is read to residents who require assistance. Non-Subsidised residents are advised in writing of eligibility and the process to become a subsidised resident should they wish to do so. The residents and family are informed prior to entry of the scope of services and any items they have to pay that are not covered by the agreement. Standard 1.2.1: Governance The governing body of the organisation ensures services are planned, coordinated, and appropriate to the needs of consumers. FA Bupa Avondale is a Bupa residential care facility, situated in Avondale, Auckland. The service currently provides care for up to 67 residents at hospital, rest home and dementia levels of care. On the day of the audit there were 26 hospital level residents, 25 rest home residents and 15 dementia level residents. On 26 July 2013, HealthCERT notified the provider of the approval of 11 beds for rest home or hospital level care. The auditors were requested to determine the suitability of these beds when onsite for the facility’s next audit. Based on auditor inspections, review of staffing, equipment and interviews with the care home manager and staff, these eleven rest home level beds have been determined by the auditors to be suitable for either rest home or hospital level care. Four of the eleven beds were filled with hospital level residents at the time of the audit. A vision, mission statement and objectives are in place. Annual goals for the facility have been determined, which link to the overarching Bupa strategic plan.
AuditSummary_PRMS_CommunicatePublish_000000997001.docx