a Restricted Access Claims Center (RACC) has jurisdiction over an incompetent beneficiary’s claim. The definition of the and are essentially “appointment” “certification” the same for the purposes of this section. (The is the “certification” signature on the VA Form 21-555, Certificate of Legal Capacity to Receive and Disburse Benefits.) For more information on References: IDES, see M21-1, Part III, Subpart i, 2.D RACCs, see M21-1, Part III, Subpart ii, 4.A.4, or terms associated with incompetency and fiduciary cases, see the , and . b. Requesting Request the appointment of a fiduciary for the purpose of paying VA Appointment of insurance proceeds, despite the existence of a or potential payee not a Fiduciary for otherwise requiring fiduciary hub certification. Insurance Proceeds A fiduciary be certified for a minor child entitled to Example: must insurance payments, regardless of any payment of pension or Dependency and Indemnity Compensation (DIC) benefits under . For more information on VA insurance proceeds, see M21-1, Part Reference: III, Subpart vi, 8.6.f. c. Preparing Prepare and submit to a fiduciary hub using Virtual VA. VA Form 21-592 VA Form to Request Follow the steps in the table below when preparing and submitting VA Form the 21-592. Appointment of a Fiduciary Step Action 1 Open Virtual VA. the VA claim number in the QUICK FIND field. Depress the (keyboard) key. 2 When the electronic claims folder (eFolder) opens, click the INSERT FORMS button. Illustration: 3 From the dropdown list, located on the top, left side of the screen, select VA Form 21-592. 4
a Restricted Access Claims Center (RACC) has jurisdiction over an incompetent beneficiary’s claim. The definition of the “appointment” and “certification” are essentially the same for the purposes of this section. (The “certification” is the signature on the VA Form 21-555, Certificate of Legal Capacity to Receive and Disburse Benefits.) References: For more information on IDES, see M21-1, Part III, Subpart i, 2.D RACCs, see M21-1, Part III, Subpart ii, 4.A.4, or terms associated with incompetency and fiduciary cases, see the , and . b. Requesting Appointment of a Fiduciary for Insurance Proceeds Request the appointment of a fiduciary for the purpose of paying VA insurance proceeds, despite the existence of a or potential payee not otherwise requiring fiduciary hub certification. Example: A fiduciary must be certified for a minor child entitled to insurance payments, regardless of any payment of pension or Dependency and Indemnity Compensation (DIC) benefits under . Reference: For more information on VA insurance proceeds, see M21-1, Part III, Subpart vi, 8.6.f. c. Preparing VA Form to Request the Appointment of a Fiduciary Prepare and submit VA Form 21-592 to a fiduciary hub using Virtual VA. Follow the steps in the table below when preparing and submitting VA Form 21-592. Step Action 1 Open Virtual VA. the VA claim number in the QUICK FIND field. Depress the (keyboard) key. 2 When the electronic claims folder (eFolder) opens, click the INSERT FORMS button. Illustration: 3 From the dropdown list, located on the top, left side of the screen, select VA Form 21-592. 4
1-25-16_Key%20Changes_M21-1III_v_9_SecA.docx