review or complete the E2.1 An independent review of a sample Yes / No relevant box / es the of case records to check: section that ‘Guidance’ The quality of legal advice follows. given; and That case management procedures are followed. E2.2 A description of the number of files Yes / No and the frequency of review according to each person’s experience and quality of work (You will need to justify this to an auditor); and E2.3 A record of the review is retained Yes / No on the case file and in a central record; and E2.4 Systems are in place to ensure Yes / No corrective action identified at file review is done; and E2.5 Reviews are undertaken by Yes / No supervisors or experienced individuals under the control of the supervisor. E3 Feedback process for service and performance reviews Ref. Requirement Completion Notes
review or complete the relevant box / es the ‘Guidance’ section that follows. E2.1 An independent review of a sample of case records to check: The quality of legal advice given; and That case management procedures are followed. Yes / No E2.2 A description of the number of files and the frequency of review according to each person’s experience and quality of work (You will need to justify this to an auditor); and Yes / No E2.3 A record of the review is retained on the case file and in a central record; and Yes / No E2.4 Systems are in place to ensure corrective action identified at file review is done; and Yes / No E2.5 Reviews are undertaken by supervisors or experienced individuals under the control of the supervisor. Yes / No E3 Feedback process for service and performance reviews Ref. Requirement Completion Notes
aqs-workbook-march-14.docx