To manage all stationery and equipment orders for the department, ensuring that stocks are maintained Visiting Companies, one off Rentals and Gala performances. Along with the House Manager ensure the brand values of ENO are maintained for visiting companies and rentals and events. Taking direction from the Assistant Commercial Producer to maintain regular contact with the Promoter and their representatives (Press Agent, Company Manager, Business Manager etc) assisting with their FOH requirements. Carry our regular maintenance and housekeeping checks and report findings to the facilities department Undertake any other administrative or operational duties as required by the House Manager Retail Operations Full responsibility for managing the Retail trading budget and profit and loss account, monitoring performance against agreed Key Performance Indicators (KPI’s) Maximise retail turnover and profit working to grow the business in order to support Turner Contemporary’s ongoing financial viability Set annual trading budgets and targets Analyse sales figures, interpret trends and forecast future sales volumes in order to maximise profits Ensure effective systems for cash handling and retail banking are in place, reviewing and updating business processes as necessary Ensure that the shop offers visitors a range of products at appropriate pricing levels and meets the organisations income targets Create a unique retail experience in line with ENO’s brand strategy Manage the shop to ensure a creative and inspiring layout, lighting and stock display Work with the House Manager/Head of Commercial Operations to train, brief and manage the Duty Managers/FOH Team ensuring first-class customer service and motivating the team to increase sales and ensure efficiency PERSON SPECIFICATION Essential Excellent customer service skills, with the ability to work pro-actively in a warm, friendly and enthusiastic manner with a wide range of people. Sufficient experience of administration in a busy customer service environment. Experience and understanding of the needs and working practices of a Front of House department. Strong organizational and time management skills. Very strong Microsoft Office skills (Word, Excel, Outlook, Office 365, SharePoint). Strong communication skills and a high standard of written and verbal English with a professional and confident telephone manner.
To manage all stationery and equipment orders for the department, ensuring that stocks are maintained Visiting Companies, one off Rentals and Gala performances. Along with the House Manager ensure the brand values of ENO are maintained for visiting companies and rentals and events. Taking direction from the Assistant Commercial Producer to maintain regular contact with the Promoter and their representatives (Press Agent, Company Manager, Business Manager etc) assisting with their FOH requirements. Carry our regular maintenance and housekeeping checks and report findings to the facilities department Undertake any other administrative or operational duties as required by the House Manager Retail Operations Full responsibility for managing the Retail trading budget and profit and loss account, monitoring performance against agreed Key Performance Indicators (KPI’s) Maximise retail turnover and profit working to grow the business in order to support Turner Contemporary’s ongoing financial viability Set annual trading budgets and targets Analyse sales figures, interpret trends and forecast future sales volumes in order to maximise profits Ensure effective systems for cash handling and retail banking are in place, reviewing and updating business processes as necessary Ensure that the shop offers visitors a range of products at appropriate pricing levels and meets the organisations income targets Create a unique retail experience in line with ENO’s brand strategy Manage the shop to ensure a creative and inspiring layout, lighting and stock display Work with the House Manager/Head of Commercial Operations to train, brief and manage the Duty Managers/FOH Team ensuring first-class customer service and motivating the team to increase sales and ensure efficiency PERSON SPECIFICATION Essential Excellent customer service skills, with the ability to work pro-actively in a warm, friendly and enthusiastic manner with a wide range of people. Sufficient experience of administration in a busy customer service environment. Experience and understanding of the needs and working practices of a Front of House department. Strong organizational and time management skills. Very strong Microsoft Office skills (Word, Excel, Outlook, Office 365, SharePoint). Strong communication skills and a high standard of written and verbal English with a professional and confident telephone manner.
Assistant-House-Manager-Job-Description.docx