Questions at Issue Clearly and concisely stated questions. The requester should ask a separate question for each not combine multiple issues into one question, and number the questions, if more than one exists. Recommendation VSCM or PMCM recommendation or comments on the presented questions. When requesting VACO guidance, all documents in the claims folders must f. Submitting a Request for be scanned (converted into an electronic format) and uploaded into the Guidance to appropriate electronic claims folder (eFolder) prior to referring the case to VACO either Compensation Service or P&F Service. To request VACO guidance upload the completed request letter referenced in M21-1, Part III, Subpart vi, 1.A.1.e to the appropriate eFolder in either the Veterans Benefit Management System (VBMS) or Virtual VA, and send an encrypted e-mail containing the following information to the service with jurisdiction over the issue for which guidance is requested the Veteran’s name claim number, and type of request. Notes: The mailbox for Compensation Service is VAVBAWAS/CO/21. The mailbox for P&F Service is VAVBAWAS/CO/Pension & Fiduciary Svc. The period behind must be included when addressing the Important: “Svc” e-mail to P&F Service. For more information on shipping documents for scanning, see Reference: M21-1, Part III, Subpart ii, 1.F. g. Handling an If a letter, advisory opinion, or other directive by a VACO element, including Apparent a BVA decision, conflicts with a prior decision, instruction, or guideline, or is Conflict or of general interest to other ROs, then Issue of General forward a copy of the document(s) containing the conflicting information, or Interest information of general interest to other ROs, to the Director of Compensation Service (21C) or the Director of P&F Service (21PF) (whichever service authored the directive), and include a letter explaining how the information is in conflict or why it would be of general interest to other ROs.
Questions at Issue Clearly and concisely stated questions. The requester should ask a separate question for each not combine multiple issues into one question, and number the questions, if more than one exists. Recommendation VSCM or PMCM recommendation or comments on the presented questions. f. Submitting a Request for Guidance to VACO When requesting VACO guidance, all documents in the claims folders must be scanned (converted into an electronic format) and uploaded into the appropriate electronic claims folder (eFolder) prior to referring the case to either Compensation Service or P&F Service. To request VACO guidance upload the completed request letter referenced in M21-1, Part III, Subpart vi, 1.A.1.e to the appropriate eFolder in either the Veterans Benefit Management System (VBMS) or Virtual VA, and send an encrypted e-mail containing the following information to the service with jurisdiction over the issue for which guidance is requested the Veteran’s name claim number, and type of request. Notes: The mailbox for Compensation Service is VAVBAWAS/CO/21. The mailbox for P&F Service is VAVBAWAS/CO/Pension & Fiduciary Svc. Important: The period behind “Svc” must be included when addressing the e-mail to P&F Service. Reference: For more information on shipping documents for scanning, see M21-1, Part III, Subpart ii, 1.F. g. Handling an Apparent Conflict or Issue of General Interest If a letter, advisory opinion, or other directive by a VACO element, including a BVA decision, conflicts with a prior decision, instruction, or guideline, or is of general interest to other ROs, then forward a copy of the document(s) containing the conflicting information, or information of general interest to other ROs, to the Director of Compensation Service (21C) or the Director of P&F Service (21PF) (whichever service authored the directive), and include a letter explaining how the information is in conflict or why it would be of general interest to other ROs.
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