High quality staff and service: excellent staff and the wide range of “The learning opportunities are great it offers a very relaxed atmosphere.” … Provision of, flexible, one to one support: personalised support. “The tailored to each individuals needs.” A comfortable and local, accessible venue: friendly but professional “A atmosphere that people can access services in their own neighbourhoods.” The ability to support vulnerable clients: are willing to support “They anyone even those with more complex needs/health issues.” Learning which is appropriate to local people: that are relevant to “Courses the needs and wants of the community.” One local organisation representative said: think the way they are placed right in the heart of local communities “I and are based in houses is excellent. It makes it less daunting for people to access. Also, the staff are skilled, compassionate and practical. The volunteer scheme is also very good and I know that several people return to the Hives to volunteer after originally accessing it for support.” Improvements to the Hives Frontline staff identified the following improvements that could be made: Increased human resource capacity: more than one tutor at each “Provide Hive the single tutor is stretched balancing day to day assistance, set … tutorials, events and general administration.” Increased opening hours: could be open for longer to make it more “They accessible.” An increased variety of courses: basic courses like food hygiene. “More CSCS training and other entry level opportunities in the local community.”
High quality staff and service: “The excellent staff and the wide range of learning opportunities are great … it offers a very relaxed atmosphere.” Provision of, flexible, one to one support: “The personalised support. tailored to each individuals needs.” A comfortable and local, accessible venue: “A friendly but professional atmosphere that people can access services in their own neighbourhoods.” The ability to support vulnerable clients: “They are willing to support anyone even those with more complex needs/health issues.” Learning which is appropriate to local people: “Courses that are relevant to the needs and wants of the community.” One local organisation representative said: “I think the way they are placed right in the heart of local communities and are based in houses is excellent. It makes it less daunting for people to access. Also, the staff are skilled, compassionate and practical. The volunteer scheme is also very good and I know that several people return to the Hives to volunteer after originally accessing it for support.” Improvements to the Hives Frontline staff identified the following improvements that could be made: Increased human resource capacity: “Provide more than one tutor at each Hive … the single tutor is stretched balancing day to day assistance, set tutorials, events and general administration.” Increased opening hours: “They could be open for longer to make it more accessible.” An increased variety of courses: “More basic courses like food hygiene. CSCS training and other entry level opportunities in the local community.”
Big%20Lottery%20Evaluation%20Report%202016-2017.docx