Organisational management Anglican Care Waiapu is the governing body and is responsible for the service provided at this facility. Anglican Care Waiapu have a strategic plan that includes the vision, purpose, mission statement, core values and passion of the organisation, this is used in the development of a facility specific business plan. The facility is managed by an experienced and suitably qualified manager, supported by a clinical manager who is a registered nurse. There is an organisation wide quality and risk management plan and systems are in place for monitoring the services provided, including regular monthly reporting by the facility manager through to the governing body. Quality and risk includes an annual calendar of internal audit activity, monitoring of complaints and incidents, health and safety, infection control, restraint minimisation and resident and family satisfaction. Collection, collation and analysis of quality improvement data is occurring and is reported to the quality and staff meetings, with discussion of trends and follow up where necessary. Reporting occurs to the organisation’s clinical quality and compliance manager, who undertakes benchmarking among the organisation’s facilities. Meeting minutes, graphs of clinical indicators and benchmarking results are displayed. Adverse events are documented on incident forms. Corrective action plans are being developed and implemented where required. Formal and informal feedback from residents and families is used to improve services. Actual and potential risks and hazards are identified, mitigated and are up to date. A suite of organisation wide policies and procedures cover the necessary areas, with some facility specific policies in place. Regular reviews occur and presently some policies are under review and out for discussion. The human resources management policy, based on current good practice, guides the system for recruitment and appointment of staff. An orientation and staff training programme ensures staff are competent to undertake their role. An annual training plan is in place and a record of ongoing training is in staff files. Regular individual performance review are undertaken. Staffing levels and skill mix meet contractual requirements and the needs of residents. Senior staff are on call after hours and at weekends.
Organisational management Anglican Care Waiapu is the governing body and is responsible for the service provided at this facility. Anglican Care Waiapu have a strategic plan that includes the vision, purpose, mission statement, core values and passion of the organisation, this is used in the development of a facility specific business plan. The facility is managed by an experienced and suitably qualified manager, supported by a clinical manager who is a registered nurse. There is an organisation wide quality and risk management plan and systems are in place for monitoring the services provided, including regular monthly reporting by the facility manager through to the governing body. Quality and risk includes an annual calendar of internal audit activity, monitoring of complaints and incidents, health and safety, infection control, restraint minimisation and resident and family satisfaction. Collection, collation and analysis of quality improvement data is occurring and is reported to the quality and staff meetings, with discussion of trends and follow up where necessary. Reporting occurs to the organisation’s clinical quality and compliance manager, who undertakes benchmarking among the organisation’s facilities. Meeting minutes, graphs of clinical indicators and benchmarking results are displayed. Adverse events are documented on incident forms. Corrective action plans are being developed and implemented where required. Formal and informal feedback from residents and families is used to improve services. Actual and potential risks and hazards are identified, mitigated and are up to date. A suite of organisation wide policies and procedures cover the necessary areas, with some facility specific policies in place. Regular reviews occur and presently some policies are under review and out for discussion. The human resources management policy, based on current good practice, guides the system for recruitment and appointment of staff. An orientation and staff training programme ensures staff are competent to undertake their role. An annual training plan is in place and a record of ongoing training is in staff files. Regular individual performance review are undertaken. Staffing levels and skill mix meet contractual requirements and the needs of residents. Senior staff are on call after hours and at weekends.
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