join an email patient group to allow participation from those that would find it more difficult to attend meetings, to date we have approximately 74 members of this group. Finally in 2015 the practice signed up to participation in an PPG called myPPG. This is a membership forum allowing patients to join up and offer comments and suggestions in relation to patient participation and to date we have 9 members during the last 3 months. The PPG is recognised by the CCG as integral to the monitoring and progression of GP services and lay members sit on the CCG Board and the locality Boards Complaints: We received 16 official complaints this year all were resolved in-house. All complaints were discussed at a weekly meeting of the Partners and learning points found and documented. This is an increase of 8 of the number of complaints received during 2015-2016. Training: The practice’s commitment to training is absolute. Induction of new members of the team is thorough with a training needs assessment undertaken each year of all team members at their appraisal. Training sessions advertised are distributed to the appropriate department and places booked. A training log is maintained in every department and all staff have their own Personal Development Files.
join an email patient group to allow participation from those that would find it more difficult to attend meetings, to date we have approximately 74 members of this group. Finally in 2015 the practice signed up to participation in an PPG called myPPG. This is a membership forum allowing patients to join up and offer comments and suggestions in relation to patient participation and to date we have 9 members during the last 3 months. The PPG is recognised by the CCG as integral to the monitoring and progression of GP services and lay members sit on the CCG Board and the locality Boards Complaints: We received 16 official complaints this year all were resolved in-house. All complaints were discussed at a weekly meeting of the Partners and learning points found and documented. This is an increase of 8 of the number of complaints received during 2015-2016. Training: The practice’s commitment to training is absolute. Induction of new members of the team is thorough with a training needs assessment undertaken each year of all team members at their appraisal. Training sessions advertised are distributed to the appropriate department and places booked. A training log is maintained in every department and all staff have their own Personal Development Files.
Annual%20report%202017%20to%202018.docx