must equal 100 Rating, if Review and select the competencies below that contribute to the SL/ST’s points) applicable performance toward work assignments or responsibilities. Check all that apply; a For agencies seeking certification of minimum of one competency must be selected. their performance appraisal system, the Customer Service competency must be selected. Collaboration/Partnership Encourages and facilitates cooperation and trust; – fosters commitment; works with others to achieve goals. Conflict Management Anticipates and takes steps to prevent counter-productive – confrontations. Manages and resolves conflicts and disagreements in a constructive manner. Customer Service Engages with customers (that is, any individuals who use or – receive the services or products the work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to seek input (assess their needs, obtain information), resolve their problems, or satisfy their expectations. Uses customer input to inform quality products and services. Influencing/Negotiating Persuades others to accept recommendations, cooperate, – or change their behavior, works with others towards an agreement; negotiates to find mutually acceptable solutions. Leadership Influences, motivates, and challenges others; adapts leadership styles – to a variety of situations. Accepts leadership roles as appropriate. Conducts oneself in a manner that sets a positive example. Leveraging Diversity/Civil Rights Compliance Relates well to people from – varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences. Complies with all laws, regulations, and agency policies regarding the treatment and acceptance of all individuals. Acts in ways that protect civil rights. Mentorship Provides guidance, direction, and career advice through mentoring– – either a standalone program, part of a training and development program within an organization, or individually. Establishes mentoring relationships with one or more individuals. Political Savvy Identifies the internal and external politics that impact the work – of the Senior Professional or the organization. Perceives organizational and political reality and acts accordingly. Rating Official Narrative (Optional): Critical Element Rating – Interpersonal Level 5 Level 4 Level 3 Level 2 Level 1 Leadership/Responsibilities Critical Element 3: Leading Innovation Weight: points Competencies (Check all that apply) Individual Individual Competency Weight, Competency if applicable (total
Review and select the competencies below that contribute to the SL/ST’s performance toward work assignments or responsibilities. Check all that apply; a minimum of one competency must be selected. For agencies seeking certification of their performance appraisal system, the Customer Service competency must be selected. must equal 100 points) Rating, if applicable Collaboration/Partnership – Encourages and facilitates cooperation and trust; fosters commitment; works with others to achieve goals. Conflict Management – Anticipates and takes steps to prevent counter-productive confrontations. Manages and resolves conflicts and disagreements in a constructive manner. Customer Service – Engages with customers (that is, any individuals who use or receive the services or products the work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to seek input (assess their needs, obtain information), resolve their problems, or satisfy their expectations. Uses customer input to inform quality products and services. Influencing/Negotiating – Persuades others to accept recommendations, cooperate, or change their behavior, works with others towards an agreement; negotiates to find mutually acceptable solutions. Leadership – Influences, motivates, and challenges others; adapts leadership styles to a variety of situations. Accepts leadership roles as appropriate. Conducts oneself in a manner that sets a positive example. Leveraging Diversity/Civil Rights Compliance – Relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences. Complies with all laws, regulations, and agency policies regarding the treatment and acceptance of all individuals. Acts in ways that protect civil rights. Mentorship – Provides guidance, direction, and career advice through mentoring– either a standalone program, part of a training and development program within an organization, or individually. Establishes mentoring relationships with one or more individuals. Political Savvy – Identifies the internal and external politics that impact the work of the Senior Professional or the organization. Perceives organizational and political reality and acts accordingly. Rating Official Narrative (Optional): Critical Element Rating – Interpersonal Leadership/Responsibilities Level 5 Level 4 Level 3 Level 2 Level 1 Critical Element 3: Leading Innovation Weight: points Competencies (Check all that apply) Individual Competency Weight, if applicable (total Individual Competency
BASIC-SLST-Form_Fillable.docx