with staff). Documents sighted and staff interviewed (eg, registered nurses (RN)s, caregivers, and administrators’) demonstrate that processes are appropriately adhered to. Criterion 1.1.13.1 (HDS(C)S.2008:1.1.13.1) The service has an easily accessed, responsive, and fair complaints process, which is documented and complies with Right 10 of the Code. Attainment and Risk: FA Evidence: Finding: Corrective Action: Timeframe (days): (e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.) Criterion 1.1.13.3 (HDS(C)S.2008:1.1.13.3) An up-to-date complaints register is maintained that includes all complaints, dates, and actions taken. Attainment and Risk: FA Evidence: Finding: Corrective Action: Timeframe (days): (e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.) Outcome 1.2: Organisational Management Consumers receive services that comply with legislation and are managed in a safe, efficient, and effective manner.
with staff). Documents sighted and staff interviewed (eg, registered nurses (RN)s, caregivers, and administrators’) demonstrate that processes are appropriately adhered to. Criterion 1.1.13.1 (HDS(C)S.2008:1.1.13.1) The service has an easily accessed, responsive, and fair complaints process, which is documented and complies with Right 10 of the Code. Attainment and Risk: FA Evidence: Finding: Corrective Action: Timeframe (days): (e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.) Criterion 1.1.13.3 (HDS(C)S.2008:1.1.13.3) An up-to-date complaints register is maintained that includes all complaints, dates, and actions taken. Attainment and Risk: FA Evidence: Finding: Corrective Action: Timeframe (days): (e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.) Outcome 1.2: Organisational Management Consumers receive services that comply with legislation and are managed in a safe, efficient, and effective manner.
AuditSummary_PRMS_CommunicatePublish_000000750002.docx