The ways in which To understand Reasons include 1 Starter – advances in ICT the reasons why advances in Read have allowed advances in ICT websites, Students discuss their use of social media how does this impact customer customer services have allowed and – service? to base discussions. to develop customer social media. services to develop. 3.2 Influences on business Teach before: 3.5 Marketing Teach after: 3.3 Business operations 3.2.1 Technology Specification Learning Additional Suggested Learning activities and resources content objectives guidance timing (hours) Impact of the To understand 1 Good resource to help students understand and the influences on business changing use of the impact of the activity. ICT changing use of How the use of ICT has changed students to generate ideas of how ICT impacts – ICT and how it them in the home. This could be presented in a spider diagram or students could influences be asked to draw their ideas. business activity. Students brainstorm the main ways ICT impacts business activity, eg e-commerce, customer service, communications etc.
The ways in which advances in ICT have allowed customer services to develop To understand the reasons why advances in ICT have allowed customer services to develop. Reasons include advances in websites, and social media. 1 Starter – Read Students discuss their use of social media – how does this impact customer service? to base discussions. 3.2 Influences on business Teach before: 3.5 Marketing Teach after: 3.3 Business operations 3.2.1 Technology Specification content Learning objectives Additional guidance Suggested timing (hours) Learning activities and resources Impact of the changing use of ICT To understand the impact of the changing use of ICT and how it influences business activity. 1 Good resource to help students understand and the influences on business activity. How the use of ICT has changed – students to generate ideas of how ICT impacts them in the home. This could be presented in a spider diagram or students could be asked to draw their ideas. Students brainstorm the main ways ICT impacts business activity, eg e-commerce, customer service, communications etc.
AQA-8132-SOW-3YR.DOCX