Service Credit: Monthly Uptime Percentage Service Credit < 99.9% 25% < 99% 50% < 95% 100% / Enterprise Mobility Services Azure Active Directory Basic Downtime: Any period of time when are not able to log in to the service, log in to the Access Panel, access applications on the Access Panel and reset passwords; or any period of time IT administrators are not able to create, read, write and delete entries in the directory and/or provision/de-provision users to applications in the directory. Monthly Uptime Percentage: The Monthly Uptime Percentage is calculated using the following formula: where Downtime is measured in user-minutes; that is, for each month, Downtime is the sum of the length (in minutes) of each Incident that occurs during that month multiplied by the number of users impacted by that Incident. Service Credit: Monthly Uptime Percentage Service Credit < 99.9% 25% < 99% 50% < 95% 100% / Azure Active Directory B2C Additional Definitions: Minutes” is the total number of minutes for which an Azure AD B2C directory has been deployed during a billing month. “Deployment Available Minutes” is the sum of all Deployment Minutes across all Azure AD B2C directories in a given Microsoft Azure subscription “Maximum during a billing month. Downtime: is the accumulated minutes across all Azure AD B2C directories deployed by Customer in a given Microsoft Azure subscription during which the Azure AD B2C service is unavailable. A minute is considered unavailable if either all attempts to process user sign-up, sign-in, profile editing, password reset and multi-factor authentication requests, or all attempts by developers to create, read, write and delete entries in a directory, fails to return tokens or valid Error Codes, or do not return responses within two minutes. Monthly Uptime Percentage: The Monthly Uptime Percentage is calculated using the following formula: Service Credit: Monthly Uptime Percentage Service Credit < 99.9% 10% < 99% 25% Service Level Exceptions: No SLA is provided for the Free tier of Azure Active Directory B2C. /
Service Credit: Monthly Uptime Percentage Service Credit < 99.9% 25% < 99% 50% < 95% 100% / Enterprise Mobility Services Azure Active Directory Basic Downtime: Any period of time when are not able to log in to the service, log in to the Access Panel, access applications on the Access Panel and reset passwords; or any period of time IT administrators are not able to create, read, write and delete entries in the directory and/or provision/de-provision users to applications in the directory. Monthly Uptime Percentage: The Monthly Uptime Percentage is calculated using the following formula: where Downtime is measured in user-minutes; that is, for each month, Downtime is the sum of the length (in minutes) of each Incident that occurs during that month multiplied by the number of users impacted by that Incident. Service Credit: Monthly Uptime Percentage Service Credit < 99.9% 25% < 99% 50% < 95% 100% / Azure Active Directory B2C Additional Definitions: “Deployment Minutes” is the total number of minutes for which an Azure AD B2C directory has been deployed during a billing month. “Maximum Available Minutes” is the sum of all Deployment Minutes across all Azure AD B2C directories in a given Microsoft Azure subscription during a billing month. Downtime: is the accumulated minutes across all Azure AD B2C directories deployed by Customer in a given Microsoft Azure subscription during which the Azure AD B2C service is unavailable. A minute is considered unavailable if either all attempts to process user sign-up, sign-in, profile editing, password reset and multi-factor authentication requests, or all attempts by developers to create, read, write and delete entries in a directory, fails to return tokens or valid Error Codes, or do not return responses within two minutes. Monthly Uptime Percentage: The Monthly Uptime Percentage is calculated using the following formula: Service Credit: Monthly Uptime Percentage Service Credit < 99.9% 10% < 99% 25% Service Level Exceptions: No SLA is provided for the Free tier of Azure Active Directory B2C. /
Appendix%20A%20-%20Microsoft%20Customer%20Terms%20and%20Conditions.docx