The Adult Protective Services Division provides services Services include investigation of reports of neglect and/or Adult Protective Services mandated by state law on behalf of person’s age 18 years of exploitation; protective placement; caregiver services; and legal If you suspect an adult is being age or older. services, such as filing guardianship/conservatorship. abused, exploited, or neglected, make a report to Adult Protective Case management is provided to ensure that a comprehensive Services Statewide Intake toll free in array of services is explored and accessed by persons in need New Mexico at 866-654-3219, (or of protective services. The Division’s efforts are targeted toward 505-476-4912 if calling from outside preventing and/or alleviating conditions that result in abuse, New Mexico). neglect and/or exploitation; preserving families; and maintaining individuals in their homes and communities. To support individuals and their families, the Division also provides home care, adult day care, and attendant care services. Nursing home, long care facilities and residential care Ombudsman Program and Long-Term Services home residents The Long-Term Care Ombudsman Bureau advocates for the Department recognition, respect and enforcement of the civil and human 1-866-451-2901 rights of residents of long-term care facilities in New Mexico. Regional Offices In addition to a number of highly skilled staff, many Notrh volunteers throughout the state regularly visit nursing homes (Colfax, Guadalupe, Quay, , Rio and other long-term care facilities to ensure that residents are Arriba, Los Alamos, San Miguel, , ) properly treated. 1-866-451-2901 Central The Ombudsman Bureau’s primary duty is to investigate and (Bernalillo, , , , McKinley, ) resolve complaints made by or on behalf of residents. In 1-866-842-9230 discharging this duty, the Bureau coordinates with other state agencies, including the Department of Health, Human Southeast/ Southwest Services Department, and the Adult Protective Services (Hidalgo, Luna, Dona Ana, Otero, Division of the Aging & Long-Term Services Department. Eddy, Lea, Roosevelt, Curry, DeBaca, Chaves, Lincoln, Socorro, Catron, Sierra and Torrance) 1-800-762-8690 Benefit/ Service Program Eligibility SERVICES
Adult Protective Services If you suspect an adult is being abused, exploited, or neglected, make a report to Adult Protective Services Statewide Intake toll free in New Mexico at 866-654-3219, (or 505-476-4912 if calling from outside New Mexico). The Adult Protective Services Division provides services mandated by state law on behalf of person’s age 18 years of age or older. Services include investigation of reports of neglect and/or exploitation; protective placement; caregiver services; and legal services, such as filing guardianship/conservatorship. Case management is provided to ensure that a comprehensive array of services is explored and accessed by persons in need of protective services. The Division’s efforts are targeted toward preventing and/or alleviating conditions that result in abuse, neglect and/or exploitation; preserving families; and maintaining individuals in their homes and communities. To support individuals and their families, the Division also provides home care, adult day care, and attendant care services. Ombudsman Program and Long-Term Services Department 1-866-451-2901 Regional Offices Notrh (Colfax, Guadalupe, Quay, , Rio Arriba, Los Alamos, San Miguel, , ) 1-866-451-2901 Central (Bernalillo, , , , McKinley, ) 1-866-842-9230 Southeast/ Southwest (Hidalgo, Luna, Dona Ana, Otero, Eddy, Lea, Roosevelt, Curry, DeBaca, Chaves, Lincoln, Socorro, Catron, Sierra and Torrance) 1-800-762-8690 Nursing home, long care facilities and residential care home residents The Long-Term Care Ombudsman Bureau advocates for the recognition, respect and enforcement of the civil and human rights of residents of long-term care facilities in New Mexico. In addition to a number of highly skilled staff, many volunteers throughout the state regularly visit nursing homes and other long-term care facilities to ensure that residents are properly treated. The Ombudsman Bureau’s primary duty is to investigate and resolve complaints made by or on behalf of residents. In discharging this duty, the Bureau coordinates with other state agencies, including the Department of Health, Human Services Department, and the Adult Protective Services Division of the Aging & Long-Term Services Department. Program Eligibility Benefit/ Service SERVICES
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