TSP provide reasonable notice for TSP Members to implement new or amended guidelines. The Department will: respect TSP Members’ role, experience and expertise treat each TSP Member with courtesy and consideration The Department will: meet regularly with TSP Members observe the Australian Public Service adhere to agreed communication (APS) Code of Conduct and APS Values protocols with TSP Members adhere to the Commonwealth respond to TSP Members’ queries, Procurement Rules, including on generally within 10 Business Days principles of probity and ethical and fair work with TSP Members to resolve dealings complaints, disputes or problems, and act honestly and in the best interests of consider the perspective of all the Government, the employment Participating Employers and services industry, Participants and the Participants—when developing community resolutions be accountable for our decisions and support TSP Members to implement actions programme changes effectively support TSP Members to comply with maintain the National Customer Service their deed requirements by: Line streamlining and simplifying maintain the Employer Hotline to guidelines facilitate connections between Employers providing timely feedback from and TSP Members. contract monitoring and Programme Assurance Activities treat TSP Members’ information confidentially (subject to relevant deed provisions) exercise its rights The Department will: under the Deed in good faith. be transparent in our business dealings maintain honest and open communication provide consistent, accurate and timely advice The Department will: maintain feedback mechanisms to work with the industry to promote better support formal and informal feedback practice and innovation from providers regularly review TSP Member consult TSP Members wherever possible, performance and deliver balanced and generally through industry consistent feedback representatives—including on contract work with TSP Members to help them variations meet the needs of Employers and industry
TSP The Department will: respect TSP Members’ role, experience and expertise treat each TSP Member with courtesy and consideration meet regularly with TSP Members adhere to agreed communication protocols with TSP Members respond to TSP Members’ queries, generally within 10 Business Days work with TSP Members to resolve complaints, disputes or problems, and consider the perspective of all Participating Employers and Participants—when developing resolutions support TSP Members to implement programme changes effectively maintain the National Customer Service Line maintain the Employer Hotline to facilitate connections between Employers and TSP Members. The Department will: be transparent in our business dealings maintain honest and open communication provide consistent, accurate and timely advice maintain feedback mechanisms to support formal and informal feedback from providers consult TSP Members wherever possible, generally through industry representatives—including on contract variations provide reasonable notice for TSP Members to implement new or amended guidelines. The Department will: observe the Australian Public Service (APS) Code of Conduct and APS Values adhere to the Commonwealth Procurement Rules, including on principles of probity and ethical and fair dealings act honestly and in the best interests of the Government, the employment services industry, Participants and the community be accountable for our decisions and actions support TSP Members to comply with their deed requirements by: streamlining and simplifying guidelines providing timely feedback from contract monitoring and Programme Assurance Activities treat TSP Members’ information confidentially (subject to relevant deed provisions) exercise its rights under the Deed in good faith. The Department will: work with the industry to promote better practice and innovation regularly review TSP Member performance and deliver balanced and consistent feedback work with TSP Members to help them meet the needs of Employers and industry
appendix_b_-_tsp_deed_july_2018.docx