systems customers and Customers can options included drive future available staff make changes in their designs design of products All Members of staff that are Personalisations or services adjustments can make changes reflected on are remembered Feedback sought managed to settings to set websites and on how to make through up their apps personalisations adjustments workstation to better, evaluated process suit their needs and implemented Accessibility Standards include personalisation for customer & staff systems Adjustments Minimal Published policy Tailored Reporting against Best practice Process/ and/or process adjustment SLAs sharing reactive including agreement or Staff consulted Staff consultation escalations passport about services directly influences Simplified Streamlined Integration with process ordering process process wider RA improvements Basic Helpdesk Service processes Performance data available performance Adjustments includes user Line Managers Data captured catalogue actively satisfaction part of the Issues log managed. process Satisfaction Co-ordination of Survey and processes during analysis moves with other Monitoring of services adjustments Centralised Centralised team funding available and budget for Catalogues of co-ordinating adjustments adjustments available to staff Disability how No training Basic training Training for web, Empathy based Best practice know available for IT available for IT mobile and training used sharing Staff- primarily system Training quality is Internal focused on the developers in being assessed/ communities set legal / best place monitored up/ champions network
systems available All adjustments managed through adjustments process customers and staff Members of staff can make changes to settings to set up their workstation to suit their needs Accessibility Standards include personalisation for customer & staff systems Customers can make changes that are reflected on websites and apps options included in their designs Personalisations are remembered drive future design of products or services Feedback sought on how to make personalisations better, evaluated and implemented Adjustments Minimal Process/ reactive Published policy and/or process including escalations Simplified ordering process Basic Helpdesk available Line Managers part of the process Tailored adjustment agreement or passport Streamlined process Service performance Data captured Issues log Satisfaction Survey and analysis Monitoring of adjustments Centralised team and budget for co-ordinating adjustments Reporting against SLAs Staff consulted about services Integration with wider RA processes Adjustments catalogue actively managed. Co-ordination of processes during moves with other services Centralised funding available Catalogues of adjustments available to staff Best practice sharing Staff consultation directly influences process improvements Performance data includes user satisfaction Disability how know No training available for IT Basic training available for IT Staff- primarily focused on the legal / best Training for web, mobile and system developers in place Empathy based training used Training quality is being assessed/ monitored Best practice sharing Internal communities set up/ champions network
AMM%20DC%20V1%20(1).docx