Extensive experience in leading and developing high-performing, commercially focused and diverse Arts, Culture and Heritage services and teams which deliver exceptional customer service across a range of venues and business units. Proven ability to set targets, manage resources, performance, budgets and develop services to achieve agreed objectives. Specialist Knowledge Extensive working knowledge of working practices/methodologies of Creative Industries and/or Heritage Services. Signed (Job Holder): Date: Signed (Service Lead): Date: Special Requirements This post will be on occasions required to take part in the council’s emergency planning training, and may Emergency Planning be called upon in the case of such an emergency. Where necessary this will include unsociable hours. This post will, on occasion and with reasonable notice, be expected to assist with Election duties as required and this will include working unsociable Election Duties hours. A separate payment for Election duties will be made as determined by the regional Elections Committee. Behaviours Framework Central to the delivery of the role are the Council’s values and behaviours and all employees are expected to work within the Council’s Core Behaviours Framework. These are shared by all employees and applied to everything we do. The points for each behaviour are shown below: Generic Staff Behaviours Definition Respond positively to change and own behaviour or work Adaptability & Flexibility practices when there is a change in the work environment. Demonstrating an understanding that customers and customer Customer Service satisfaction are the foundations of the organisations success. The ability to communicate well through a variety of communication Communication methods. The ability to see where personal improvements can be made, and Personal Improvement (own the willingness to undertake development opportunities to achieve learning & development) them. Taking Responsibility and The ability and willingness to focus on achieving individual and Achieving Results organisational goals.
Extensive experience in leading and developing high-performing, commercially focused and diverse Arts, Culture and Heritage services and teams which deliver exceptional customer service across a range of venues and business units. Proven ability to set targets, manage resources, performance, budgets and develop services to achieve agreed objectives. Specialist Knowledge Extensive working knowledge of working practices/methodologies of Creative Industries and/or Heritage Services. Signed (Job Holder): Date: Signed (Service Lead): Date: Special Requirements Emergency Planning This post will be on occasions required to take part in the council’s emergency planning training, and may be called upon in the case of such an emergency. Where necessary this will include unsociable hours. Election Duties This post will, on occasion and with reasonable notice, be expected to assist with Election duties as required and this will include working unsociable hours. A separate payment for Election duties will be made as determined by the regional Elections Committee. Behaviours Framework Central to the delivery of the role are the Council’s values and behaviours and all employees are expected to work within the Council’s Core Behaviours Framework. These are shared by all employees and applied to everything we do. The points for each behaviour are shown below: Generic Staff Behaviours Definition Adaptability & Flexibility Respond positively to change and own behaviour or work practices when there is a change in the work environment. Customer Service Demonstrating an understanding that customers and customer satisfaction are the foundations of the organisations success. Communication The ability to communicate well through a variety of communication methods. Personal Improvement (own learning & development) The ability to see where personal improvements can be made, and the willingness to undertake development opportunities to achieve them. Taking Responsibility and Achieving Results The ability and willingness to focus on achieving individual and organisational goals.
Art-and-Culture-Manager.docx