Task Performance Schedule Method of Incentives/ Performance Standard Surveillance/ Disincentives Objectives QAE COR every 6 months. OUTCOME #2 Justice in Aging Justice in Customer Consistent Aging will Feedback: satisfaction with work Justice in Aging will provide Legal provide the COR will product may favorably will support Training and Case Legal training review impact schedules for demonstration Consultation to and Case reports on future deliverables projects designed aging/disability Consultation number of following contractor to expand or and/or legal services MA projects suggestions that might improve the services staff of at throughout the served and benefit the contractor delivery of legal least 7 organization duration of the survey data in workload assistance and involved in Model contract, from management, staffing, elder rights Approaches ensuring at Evaluation etc. protections to demonstration least 7 Surveys. older persons projects per project organizations with social or Less than total involved in economic needs. year. Random completion may result (Objective 5, Review: The in increased Technical Approaches COR will expectations for the Assistance on (MA) access request an future years or a the Legal Services update from written report resources Development). Justice in explaining why per year. Aging numbers were not randomly, reached. throughout the Justice in year on the Aging will status of the include MA assistance. information on the number of MA projects served in the regular reports provided per Objective #1. OUTCOME #3 Maintain full Justice in Customer Consistent total documentation of Justice in Aging Aging will Feedback: satisfaction with work Technical will support the provide Survey data product may favorably Assistance provided leadership, technical from impact schedules for to states, AAAs, knowledge and assistance Annual future deliverables and legal systems capacity throughout the Evaluation following contractor providers, including of states, legal duration of the Survey. suggestions that might the recipients of services contract, benefit the contractor in workload
Task Performance Objectives Performance Standard Schedule Method of Surveillance/ QAE Incentives/ Disincentives COR every 6 months. OUTCOME #2 Justice in Aging will support demonstration projects designed to expand or improve the delivery of legal assistance and elder rights protections to older persons with social or economic needs. (Objective 5, Technical Assistance on Legal Services Development). Justice in Aging will provide Legal Training and Case Consultation to aging/disability and/or legal services staff of at least 7 organization involved in Model Approaches demonstration projects per project year. Justice in Aging will provide the Legal training and Case Consultation services throughout the duration of the contract, ensuring at least 7 organizations involved in Approaches (MA) access the resources per year. Justice in Aging will include information on the number of MA projects served in the regular reports provided per Objective #1. Customer Feedback: COR will review reports on number of MA projects served and survey data from Evaluation Surveys. Random Review: The COR will request an update from Justice in Aging randomly, throughout the year on the status of the MA assistance. Consistent satisfaction with work product may favorably impact schedules for future deliverables following contractor suggestions that might benefit the contractor in workload management, staffing, etc. Less than total completion may result in increased expectations for the future years or a written report explaining why numbers were not reached. OUTCOME #3 Justice in Aging will support the leadership, knowledge and systems capacity of states, legal services Maintain full documentation of Technical Assistance provided to states, AAAs, and legal providers, including the recipients of Justice in Aging will provide technical assistance throughout the duration of the contract, Customer Feedback: Survey data from Annual Evaluation Survey. Consistent total satisfaction with work product may favorably impact schedules for future deliverables following contractor suggestions that might benefit the contractor in workload
Attachment%20B-NCLER%20Contract.docx