Customer Service Role Customer Service Manager Deliverable: Setup call tracking system Provide telephone preferably an – Field technical assistance and 800# technical support calls from Weeks 0 57 – LEAs included in this project Customer Service Management Serves as the back-up for trainers Serves as the on the ground liaison between SL-Tech, Project staff, and NMPED Demonstration of eLearning and Project Manager Acceptance of eLearning Modules Week 1 Learning Management System Lead Trainer (LMS) eLearning Deployment Person Days: Deliverables: eLearning modules Review of eLearning content 2 according to RFP specifications Components of Toolkit: Deliverable: Program Improvement toolkit Week 2 Assessment checklist Develop Pre-CRE Trainer’s Technical assessment checklist Toolkit Project Manager Person-Days: Training materials (Activity 1) Assistant Project Manager 8 Strategies for problem-solving Senior Project Consultant New SFA Pre-CRE Accountability Project Manager Week 3 Training Site 1 Beta Test Pre-CRE Assessment – Assistant Project Manager & Training Person Days: (Activity1) 8
Customer Service Management Customer Service Role Setup call tracking system Field technical assistance and technical support calls from LEAs included in this project Serves as the back-up for trainers Serves as the on the ground liaison between SL-Tech, Project staff, and NMPED Customer Service Manager Deliverable: Provide telephone – preferably an 800# Weeks 0 – 57 eLearning Deployment Demonstration of eLearning and Learning Management System (LMS) Review of eLearning content according to RFP specifications Project Manager Lead Trainer Deliverables: eLearning modules Acceptance of eLearning Modules Week 1 Person Days: 2 Develop Pre-CRE Trainer’s Toolkit (Activity 1) Components of Toolkit: Assessment checklist Technical assessment checklist Training materials Strategies for problem-solving Deliverable: Program Improvement toolkit Project Manager Assistant Project Manager Senior Project Consultant Week 2 Person-Days: 8 Beta Test Pre-CRE Assessment & Training (Activity1) New SFA Pre-CRE Accountability Training – Site 1 Project Manager Assistant Project Manager Week 3 Person Days: 8
ART_Project_Management_Plan%20September%2028%202010.docx