2016/17 Key performance indicator 2016/17 target outturn Success rate of completed strategic actions 70% 64% Twitter followers 20,500 20,742 Number of 1 complaints received <30 8 Complaints acknowledged with five working days 90% 93% Complaints responded to within 20 working days 90% 98% Complaints upheld by the Parliamentary and 0 0 Health Service Ombudsman Requests made under the Freedom of Information Act 2000 responded to within the statutory 100% 96% deadlines Requests made under the Data Protection Act 100% 97% 1998 responded to within the statutory deadlines Complaints upheld by the Information 0 0 Commissioner’s Office Parliamentary questions answered within the 100% 100% deadline Staff turnover <10% 8.31% Sickness absence (average number of staff days <9 11.67 lost to illness per FTE) Overall, the Commission has exceeded its targets in five of the operational key performance indicators above with an additional three being met. We have seen a decrease in the success rate in legal cases we have funded or intervened in at 64 per cent; which is below the target (70 per cent); this is a reflection of the strategic nature of the cases taken, in areas where the law is developing, or where our arguments are unprecedented. has been an increase in our sickness absence rate to an average of 11.67 days lost to illness per FTE compared with 8.89 in 2015/16. Excluding long-term absence, the average was just over four days.
Key performance indicator 2016/17 target 2016/17 outturn Success rate of completed strategic actions 70% 64% Twitter followers 20,500 20,742 Number of 1 complaints received <30 8 Complaints acknowledged with five working days 90% 93% Complaints responded to within 20 working days 90% 98% Complaints upheld by the Parliamentary and Health Service Ombudsman 0 0 Requests made under the Freedom of Information Act 2000 responded to within the statutory deadlines 100% 96% Requests made under the Data Protection Act 1998 responded to within the statutory deadlines 100% 97% Complaints upheld by the Information Commissioner’s Office 0 0 Parliamentary questions answered within the deadline 100% 100% Staff turnover <10% 8.31% Sickness absence (average number of staff days lost to illness per FTE) <9 11.67 Overall, the Commission has exceeded its targets in five of the operational key performance indicators above with an additional three being met. We have seen a decrease in the success rate in legal cases we have funded or intervened in at 64 per cent; which is below the target (70 per cent); this is a reflection of the strategic nature of the cases taken, in areas where the law is developing, or where our arguments are unprecedented. has been an increase in our sickness absence rate to an average of 11.67 days lost to illness per FTE compared with 8.89 in 2015/16. Excluding long-term absence, the average was just over four days.
annual-report-and-accounts-2016-to-2017.docx