Staff who work Provision of expert advice on services A broad understanding of the One on one, or small group on services Identify improvement opportunities project. meetings to provide support for data Provide advice on potential service Workshop facilitation for selected collect and risk modifications staff. Workshops as required. Support the implementation of service Expertise in business process Training in business process improvements management and continuous management and continuous improvement for selected staff. improvement. All staff Be advocates for the project Have a broad understanding of the Monthly newsletter project Updates on informer Understand how they will be affected. Unions Bring staff concerns forward for Full understanding of the project. Standing item on at the consultative consideration. Understand how staff will be meeting. Provide advice on industrial relations. affected. Access to project team as required. Assist in dispute resolution Be fully aware about any specific issues relating to their members. The Media Report changes made by the project to Have a broad understanding of the Regular releases as required. the community. project. Journalist briefings. Advocate for the project. Understand how the community will be affected. Be made aware of specific timelines and events. Users of the Provide advice on satisfaction with A full knowledge of any changes to Regularly updates in local matters services current service levels, revenue levels services. Revitalisation of the Imagine and risk. An opportunity to have a say and Lismore Facebook page and Provide advice on future service levels, have their views considered. website. revenue levels and risk. Random telephone surveys Randomly selected citizen’s juries and place based forums. The general Provide advice on future service levels, A broad knowledge of the project Regularly updates in local matters public revenue levels and risk. Revitalisation of the Imagine Lismore Facebook page and website. Interest groups Provide advice on particular areas of A full knowledge of the changes in Briefings and workshops as who have a stake interest. services that relate to their areas of required. in services interest.
Staff who work on services Provision of expert advice on services Identify improvement opportunities Provide advice on potential service modifications Support the implementation of service improvements A broad understanding of the project. Workshop facilitation for selected staff. Expertise in business process management and continuous improvement for selected staff. One on one, or small group meetings to provide support for data collect and risk Workshops as required. Training in business process management and continuous improvement. All staff Be advocates for the project Have a broad understanding of the project Understand how they will be affected. Monthly newsletter Updates on informer Unions Bring staff concerns forward for consideration. Provide advice on industrial relations. Assist in dispute resolution Full understanding of the project. Understand how staff will be affected. Be fully aware about any specific issues relating to their members. Standing item on at the consultative meeting. Access to project team as required. The Media Report changes made by the project to the community. Advocate for the project. Have a broad understanding of the project. Understand how the community will be affected. Be made aware of specific timelines and events. Regular releases as required. Journalist briefings. Users of the services Provide advice on satisfaction with current service levels, revenue levels and risk. Provide advice on future service levels, revenue levels and risk. A full knowledge of any changes to services. An opportunity to have a say and have their views considered. Regularly updates in local matters Revitalisation of the Imagine Lismore Facebook page and website. Random telephone surveys Randomly selected citizen’s juries and place based forums. The general public Provide advice on future service levels, revenue levels and risk. A broad knowledge of the project Regularly updates in local matters Revitalisation of the Imagine Lismore Facebook page and website. Interest groups who have a stake in services Provide advice on particular areas of interest. A full knowledge of the changes in services that relate to their areas of interest. Briefings and workshops as required.
attachment_-_1_-_service_review_pmp.docx