Giving people advice and information who are better placed to deal with their Helping people get what they need experience. We signposted people to over from local health and social care 20 organisations within Luton, including services voluntary organisations such as MIND BLMK, Healthwatch Luton gave over 100 people Headway or organisations who would offer advice and information throughout advocacy support such as POhWER as well 2016. as service providers, such as Luton Borough Council. Advice and Information Recording Healthwatch Luton pride themselves on being able to give honest, independent We record all interactions from the public advice and information to people regarding to ensure we have the evidence their health and social care experiences. findings to report back to the service providers, and also to Healthwatch England As well as the reports and those we spoke and the Care Quality Commission. We with directly, over 100 people contacted recorded over 100 issues or concerns, Healthwatch Luton over the course of the ensuring each one was signposted or year, via email, telephone, coming to the supported in some way. Some interactions office in our drop in session (Wednesday resulted in us supporting individuals afternoon) or through social media. We further, to ensure they recieved the help logged complaints, concerns and they needed. compliments about the services being provided and fed these back to service Working with other organisations providers and commissioners. Healthwatch Luton have developed many Signposting partnerships and relationships with stakeholder organisations within Luton. Healthwatch Luton's first objective is to signpost people to an organisation or body
Giving people advice and information Helping people get what they need from local health and social care services Healthwatch Luton gave over 100 people advice and information throughout Advice and Information Healthwatch Luton pride themselves on being able to give honest, independent advice and information to people regarding their health and social care experiences. As well as the reports and those we spoke with directly, over 100 people contacted Healthwatch Luton over the course of the year, via email, telephone, coming to the office in our drop in session (Wednesday afternoon) or through social media. We logged complaints, concerns and compliments about the services being provided and fed these back to service providers and commissioners. Signposting Healthwatch Luton's first objective is to signpost people to an organisation or body who are better placed to deal with their experience. We signposted people to over 20 organisations within Luton, including voluntary organisations such as MIND BLMK, Headway or organisations who would offer advocacy support such as POhWER as well as service providers, such as Luton Borough Council. Recording We record all interactions from the public to ensure we have the evidence findings to report back to the service providers, and also to Healthwatch England and the Care Quality Commission. We recorded over 100 issues or concerns, ensuring each one was signposted or supported in some way. Some interactions resulted in us supporting individuals further, to ensure they recieved the help they needed. Working with other organisations Healthwatch Luton have developed many partnerships and relationships with stakeholder organisations within Luton. 2016.
Annual-Report-2015-16-28.06.16.docx