Feedback: We welcome the opportunity to put things Appeals and Complaints The Nationwide Health and Disability right, and take steps to improve any system or Advocacy Service activity that is not performed satisfactorily. Free phone: 0800 55 50 50 FOCUS is committed to providing the best Email: service we can, and welcome your feedback. You have choices about how you can make Website: If you are unhappy with our service you can a complaint or express concern about appeal or complain. services you or your family/whanau are Ministry of Health Disability Support Services receiving. Free phone: 0800 37 36 64 Email: Complaints: Website: You can do this in several ways: If you are unhappy with any aspect of the service provided by FOCUS you are able to Talk to your FOCUS Health and Disability Commissioner’s Office make a complaint. Coordinator/Assessor on the number PO Box 1791, Auckland below Free phone: 0800 11 22 33 Email: Correcting Information: Website: Talk or write to the Team Leader or If you think the information we hold is wrong, Manager of FOCUS at the address you can ask for it to be corrected. below Apart from simple factual information, you Contact the Quality Officer at Wairarapa may be asked to provide a statement about the DHB on 06 946 9800 (South Wairarapa correction you would like, and this will be residents free phone 0800 946 9800) attached to your file. Email the Quality Department at Wairarapa DHB at Accessing Your Health Information: You have the right to ask for and be given You can expect a response within 20 working access to your personal health information. days. In most cases we should be able to provide FOCUS you with the information within 20 working PO Box 96 days. Masterton 5840 Telephone: 06 946 9813 or 0800 900 001 Email: You also have the right to involve a Health Advocate and/or the Health and Disability Commissioner’s Office.
Appeals and Complaints FOCUS is committed to providing the best service we can, and welcome your feedback. If you are unhappy with our service you can appeal or complain. Complaints: If you are unhappy with any aspect of the service provided by FOCUS you are able to make a complaint. Correcting Information: If you think the information we hold is wrong, you can ask for it to be corrected. Apart from simple factual information, you may be asked to provide a statement about the correction you would like, and this will be attached to your file. Accessing Your Health Information: You have the right to ask for and be given access to your personal health information. In most cases we should be able to provide you with the information within 20 working days. Feedback: We welcome the opportunity to put things right, and take steps to improve any system or activity that is not performed satisfactorily. You have choices about how you can make a complaint or express concern about services you or your family/whanau are receiving. You can do this in several ways: Talk to your FOCUS Coordinator/Assessor on the number below Talk or write to the Team Leader or Manager of FOCUS at the address below Contact the Quality Officer at Wairarapa DHB on 06 946 9800 (South Wairarapa residents free phone 0800 946 9800) Email the Quality Department at Wairarapa DHB at You can expect a response within 20 working days. FOCUS PO Box 96 Masterton 5840 Telephone: 06 946 9813 or 0800 900 001 Email: You also have the right to involve a Health Advocate and/or the Health and Disability Commissioner’s Office. The Nationwide Health and Disability Advocacy Service Free phone: 0800 55 50 50 Email: Website: Ministry of Health Disability Support Services Free phone: 0800 37 36 64 Email: Website: Health and Disability Commissioner’s Office PO Box 1791, Auckland Free phone: 0800 11 22 33 Email: Website:
appeals-and-complaints-oct17.docx