Where performance targets differ from the Portfolio Budget Statements/Portfolio Not applicable Additional Estimates Statements, details of both former and new targets, and reasons for the change Narrative discussion and analysis of performance 24–32 Trend information 24–32 Significant changes in nature of principal functions/services* Not applicable Performance of purchaser/provider arrangements Not applicable Factors, events or trends influencing agency performance* 24–32 Contribution of risk management in achieving objectives* 53–4 Performance against service charter customer service standards, complaints data, and the 34–6 agency’s response to complaints Discussion and analysis of the agency’s financial performance 52 Discussion of any significant changes in financial results from the year, Not applicable from budget or anticipated to have a significant impact on future operations Agency resource statement and summary resource tables by outcomes 176–7 Management and Accountability Corporate Governance Agency heads are required to certify that their agency complies with the 54 Fraud Control Guidelines’ ‘Commonwealth Statement of the main corporate governance practices in place 13–18, 52–4 Names of the senior executive and their responsibilities* 13–16 Senior management committees and their roles* 17–18, 53–4 Corporate and operational and associated performance reporting and review* 5, 52 Internal audit arrangements including approach adopted to identifying areas of 53–4 significant financial or operational risk and arrangements to manage those risks* Policy and practices on the establishment and maintenance of appropriate 54–5 ethical standards* How nature and amount of remuneration for senior executive service officers 57 is determined* External Scrutiny Significant developments in external scrutiny Not applicable
Where performance targets differ from the Portfolio Budget Statements/Portfolio Additional Estimates Statements, details of both former and new targets, and reasons for the change Not applicable Narrative discussion and analysis of performance 24–32 Trend information 24–32 Significant changes in nature of principal functions/services* Not applicable Performance of purchaser/provider arrangements Not applicable Factors, events or trends influencing agency performance* 24–32 Contribution of risk management in achieving objectives* 53–4 Performance against service charter customer service standards, complaints data, and the agency’s response to complaints 34–6 Discussion and analysis of the agency’s financial performance 52 Discussion of any significant changes in financial results from the year, from budget or anticipated to have a significant impact on future operations Not applicable Agency resource statement and summary resource tables by outcomes 176–7 Management and Accountability Corporate Governance Agency heads are required to certify that their agency complies with the ‘Commonwealth Fraud Control Guidelines’ 54 Statement of the main corporate governance practices in place 13–18, 52–4 Names of the senior executive and their responsibilities* 13–16 Senior management committees and their roles* 17–18, 53–4 Corporate and operational and associated performance reporting and review* 5, 52 Internal audit arrangements including approach adopted to identifying areas of significant financial or operational risk and arrangements to manage those risks* 53–4 Policy and practices on the establishment and maintenance of appropriate ethical standards* 54–5 How nature and amount of remuneration for senior executive service officers is determined* 57 External Scrutiny Significant developments in external scrutiny Not applicable
AR1314-complete.docx