delivered by RAV Inspections, compliance monitoring and number 9,075 9,417 nm nm enforcement activities delivered by CAV Registration and licensing transactions number 69,000 80,150 nm nm 2 delivered by RAV Registration and licensing transactions number 600,000 650,002 nm nm delivered by CAV Quality Customer satisfaction per cent 90.0 95.0 90.0 91.0 with services provided Timeliness Services provided within per cent 90.0 87.7 95.0 95.0 agreed timeframes Cost Total output $ million 114.2 117.9 167.7 159.9 cost Commentary on performance 1. The 2011-12 actual is higher than the 2011-12 target due to the change in liquor licence categories (Vigneron’s to Wine and Beer Producers’ licence) and enquiries in relation to the new five star and demerit point systems. 2. The 2011-12 actual is higher than the 2011-12 target due to legislative change in response to key recommendations made by the Liquor Control Advisory Council. As a result, more training programs were delivered than had been anticipated when the target was set. Gambling regulation and racing industry development The Victorian community expects a responsible, sustainable and transparent gambling and racing industry. This output provides: strategic policy advice to the Minister for Gaming; leadership on the ongoing enhancement of gambling industry regulation; compliance and responsible management of problem gambling, particularly for the vulnerable and disadvantaged.
delivered by RAV Inspections, compliance monitoring and enforcement activities delivered by CAV number 9,075 9,417 nm nm Registration and licensing transactions delivered by RAV number 69,000 80,150 nm nm 2 Registration and licensing transactions delivered by CAV number 600,000 650,002 nm nm Quality Customer satisfaction with services provided per cent 90.0 95.0 90.0 91.0 Timeliness Services provided within agreed timeframes per cent 90.0 87.7 95.0 95.0 Cost Total output cost $ million 114.2 117.9 167.7 159.9 Commentary on performance 1. The 2011-12 actual is higher than the 2011-12 target due to the change in liquor licence categories (Vigneron’s to Wine and Beer Producers’ licence) and enquiries in relation to the new five star and demerit point systems. 2. The 2011-12 actual is higher than the 2011-12 target due to legislative change in response to key recommendations made by the Liquor Control Advisory Council. As a result, more training programs were delivered than had been anticipated when the target was set. Gambling regulation and racing industry development The Victorian community expects a responsible, sustainable and transparent gambling and racing industry. This output provides: strategic policy advice to the Minister for Gaming; leadership on the ongoing enhancement of gambling industry regulation; compliance and responsible management of problem gambling, particularly for the vulnerable and disadvantaged.
annual_report_report_of_operations2012.docx