Element 2: Plan and organize workflow Quality assurance initiatives may include. in a manner that enhances Quality systems 2.1 Schedule work efficiency and customer service quality Quality standards. 2.2 Delegate work to appropriate people in Quality problems may include: accordance with principles of delegation Difficult customer service situations 2.3 Assess progress against agreed objectives Equipment breakdown/technical failure and timelines Failure to deliver promised service to customers 2.4 Assist colleagues in prioritization of workload through supportive feedback and coaching Procedural inadequacies or failure Element 3: Maintain workplace records Unrealistic or impractical product development or marketing resulting in operational difficulties 3.1 Complete workplace records accurately and submit within required timeframes Poor rosters giving rise to inadequate/inappropriate staffing levels 3.2 Where appropriate, delegate and monitor Inadequate financial resources completion of records prior to submission Delays and time difficulties. Element 4: Solve problems and make Procedures and systems may be related to: decisions Customer service 4.1 Identify workplace problems promptly and analyse from an operational and customer Bar and restaurant operations service perspective Kitchens 4.2 Initiate corrective action to resolve the Office administration immediate problem where appropriate Reservation procedures 4.3 Encourage team members to participate in solving problems they raise Housekeeping systems 4.4 Monitor the effectiveness of solutions in the Stock control workplace Security Safe work practices
Element 2: Plan and organize workflow 2.1 Schedule work in a manner that enhances efficiency and customer service quality 2.2 Delegate work to appropriate people in accordance with principles of delegation 2.3 Assess progress against agreed objectives and timelines 2.4 Assist colleagues in prioritization of workload through supportive feedback and coaching Element 3: Maintain workplace records 3.1 Complete workplace records accurately and submit within required timeframes 3.2 Where appropriate, delegate and monitor completion of records prior to submission Element 4: Solve problems and make decisions 4.1 Identify workplace problems promptly and analyse from an operational and customer service perspective 4.2 Initiate corrective action to resolve the immediate problem where appropriate 4.3 Encourage team members to participate in solving problems they raise 4.4 Monitor the effectiveness of solutions in the workplace Quality assurance initiatives may include. Quality systems Quality standards. Quality problems may include: Difficult customer service situations Equipment breakdown/technical failure Failure to deliver promised service to customers Procedural inadequacies or failure Unrealistic or impractical product development or marketing resulting in operational difficulties Poor rosters giving rise to inadequate/inappropriate staffing levels Inadequate financial resources Delays and time difficulties. Procedures and systems may be related to: Customer service Bar and restaurant operations Kitchens Office administration Reservation procedures Housekeeping systems Stock control Security Safe work practices
AM_Manage_workplace_operations_refined.docx