In Transit no further action is required. not In Transit the station must request the STRs by sending an encrypted e-mail to the RMCs mailbox at including on the carbon copy (Cc) line the RO’s MRS corporate mailbox (to ensure prompt and accurate responses), and associating copies of all e-mails to RMC with the claims folder. In the subject line of the e-mail, enter for claims established in Share, and STR Request for claims established in VBMS. VBMS STR In the body of the e-mail, indicate whether the corresponding claim is being processed in VBMS or Share and include the Veteran’s name, VA file number, and SSN type of folder requested (STRs or claims folder) date of the first and any subsequent requests, and the requestor’s name and RO. If a station erroneously receives paper STRs from the RMC for a Important: VBMS claim, send those records to the station’s assigned vendor for scanning. Do ask the RMC for Note: not another Veteran’s STRs within the same e-mail, or any non-medical records, such as personnel records. For more information about the Reference: BIRLS FOLDER LOCATION screen, see M21-1, Part III, Subpart iii, 2.C.6, and RO MRS corporate mailbox, see M21-1, Part III, Subpart iii, 2.I.3.d. b. Following The below contains instructions for following up on STRs the RMC up on STRs the should have sent to a vendor for scanning or to an RO based on the RMC Should establishment of a corresponding claim. Have Sent to a Vendor for Scanning or to an RO
In Transit no further action is required. not In Transit the station must request the STRs by sending an encrypted e-mail to the RMCs mailbox at including on the carbon copy (Cc) line the RO’s MRS corporate mailbox (to ensure prompt and accurate responses), and associating copies of all e-mails to RMC with the claims folder. In the subject line of the e-mail, enter STR Request for claims established in Share, and VBMS STR for claims established in VBMS. In the body of the e-mail, indicate whether the corresponding claim is being processed in VBMS or Share and include the Veteran’s name, VA file number, and SSN type of folder requested (STRs or claims folder) date of the first and any subsequent requests, and the requestor’s name and RO. Important: If a station erroneously receives paper STRs from the RMC for a VBMS claim, send those records to the station’s assigned vendor for scanning. Note: Do not ask the RMC for another Veteran’s STRs within the same e-mail, or any non-medical records, such as personnel records. Reference: For more information about the BIRLS FOLDER LOCATION screen, see M21-1, Part III, Subpart iii, 2.C.6, and RO MRS corporate mailbox, see M21-1, Part III, Subpart iii, 2.I.3.d. b. Following up on STRs the RMC Should Have Sent to a Vendor for Scanning or to an RO The below contains instructions for following up on STRs the RMC should have sent to a vendor for scanning or to an RO based on the establishment of a corresponding claim.
1-27-16_Key%20Changes_M21-1III_iii_2_SecB.docx