Competency Standard UNIT TITLE: COACH OTHERS IN JOB SKILLS NOMINAL HOURS: 25 hours UNIT NUMBER: D1.HRD.CL9.01 D1.HHR.CL8.06 D2.TRD.CL8.02 UNIT DESCRIPTOR: This unit deals with the skills and knowledge required to coach others in job skills in a range of settings within the hotel industries workplace context. ELEMENTS AND PERFORMANCE CRITERIA UNIT VARIABLE AND ASSESSMENT GUIDE Element 1: Prepare for on job coaching Unit Variables 1.1 The Unit Variables provide advice to interpret the scope and context of this unit of Identify the need for coaching on a range of competence, allowing for differences between enterprises and workplaces. It relates to the factors unit as a whole and facilitates holistic assessment. 1.2 Identify skill deficiencies that could be This unit applies to all industry sectors that seek to coach others in job skills within the labour addressed by coaching needs through divisions of the hotel and travel industries and may include: discussion with the colleague to be coached 1.3 Organize with colleague a suitable time and Front Office place to conduct coaching in accordance with Housekeeping enterprise policy, where appropriate Food and Beverage Service Element 2: Coach colleagues on the job Food Production 2.1 Explain to the colleague the overall purpose of Travel Agencies coaching Tour Operation 2.2 Explain and demonstrate the specific skills to be Coaching may relate to: coached Explanation 2.3 Communicate clearly any underpinning Demonstration knowledge required Review
Competency Standard UNIT TITLE: COACH OTHERS IN JOB SKILLS NOMINAL HOURS: 25 hours UNIT NUMBER: D1.HRD.CL9.01 D1.HHR.CL8.06 D2.TRD.CL8.02 UNIT DESCRIPTOR: This unit deals with the skills and knowledge required to coach others in job skills in a range of settings within the hotel industries workplace context. ELEMENTS AND PERFORMANCE CRITERIA UNIT VARIABLE AND ASSESSMENT GUIDE Element 1: Prepare for on job coaching 1.1 Identify the need for coaching on a range of factors 1.2 Identify skill deficiencies that could be addressed by coaching needs through discussion with the colleague to be coached 1.3 Organize with colleague a suitable time and place to conduct coaching in accordance with enterprise policy, where appropriate Element 2: Coach colleagues on the job 2.1 Explain to the colleague the overall purpose of coaching 2.2 Explain and demonstrate the specific skills to be coached 2.3 Communicate clearly any underpinning knowledge required Unit Variables The Unit Variables provide advice to interpret the scope and context of this unit of competence, allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment. This unit applies to all industry sectors that seek to coach others in job skills within the labour divisions of the hotel and travel industries and may include: Front Office Housekeeping Food and Beverage Service Food Production Travel Agencies Tour Operation Coaching may relate to: Explanation Demonstration Review
AM_Coach_others_in_job_skills_refined.docx