Performance report card 2013 14 – Figure 1. Performance report card 2013 14 – Service standard 2013 14 target Achievement – Service one An independent, timely and fair review of decisions made under the Right to – Information Act 2009 and Information Privacy Act 2009 Percentage of applicants satisfied with the conduct of 70% 72% the review Percentage of agencies satisfied with the review 75% 94% service provided Median days to finalise a review 90 days 106 days Percentage of open reviews at the end of reporting 0% 0% period that are more than 12 months old Number of reviews finalised 300 500 Percentage of reviews resolved informally compared to 75% 89% reviews resolved by written determination 100% 110%1 Percentage of review applications finalised to received Service two An independent and timely privacy complaint resolution service – Percentage of complainants satisfied with the 70% 100% mediation service provided Percentage of agencies satisfied with the privacy service 75% 100% provided Percentage of privacy complaints finalised to received 100% 128%1 Mean average days to make a decision to accept a 14 days 25 days2 privacy complaint Mean average days to finalise an accepted privacy 90 days 142 days2 complaint Service three Foster improvements in the quality of practice in right to information and information – privacy in Queensland Government agencies Percentage of agencies satisfied with the information 80% 99% and assistance provided by OIC Percentage of agencies satisfied with the quality of 75% 97% information provided Number of training activities provided 30 36 500 8,479 Number of people trained Percentage of course participants satisfied with 75% 88% sessions Number of monitoring and compliance activities 10 47 Service four Promote the principles and practices of right to information and information privacy in – the community and within government 190 303 Number of awareness activities conducted Number of enquiry (written and oral) responses 2,500 3,974 80,000 97,216 Number of website visits 1. More applications were finalised than received during the reporting period due to carry-over from the previous period. 2. New measure for 2013 14. – Highlights 2013 14 –
Performance report card 2013 – 14 Figure 1. Performance report card 2013 – 14 Service standard 2013 – 14 target Achievement Service one – An independent, timely and fair review of decisions made under the Right to Information Act 2009 and Information Privacy Act 2009 Percentage of applicants satisfied with the conduct of the review 70% 72% Percentage of agencies satisfied with the review service provided 75% 94% Median days to finalise a review 90 days 106 days Percentage of open reviews at the end of reporting period that are more than 12 months old 0% 0% Number of reviews finalised 300 500 Percentage of reviews resolved informally compared to reviews resolved by written determination 75% 89% Percentage of review applications finalised to received 100% 110%1 Service two – An independent and timely privacy complaint resolution service Percentage of complainants satisfied with the mediation service provided 70% 100% Percentage of agencies satisfied with the privacy service provided 75% 100% Percentage of privacy complaints finalised to received 100% 128%1 Mean average days to make a decision to accept a privacy complaint 14 days 25 days2 Mean average days to finalise an accepted privacy complaint 90 days 142 days2 Service three – Foster improvements in the quality of practice in right to information and information privacy in Queensland Government agencies Percentage of agencies satisfied with the information and assistance provided by OIC 80% 99% Percentage of agencies satisfied with the quality of information provided 75% 97% Number of training activities provided 30 36 Number of people trained 500 8,479 Percentage of course participants satisfied with sessions 75% 88% Number of monitoring and compliance activities 10 47 Service four – Promote the principles and practices of right to information and information privacy in the community and within government Number of awareness activities conducted 190 303 Number of enquiry (written and oral) responses 2,500 3,974 Number of website visits 80,000 97,216 1. More applications were finalised than received during the reporting period due to carry-over from the previous period. 2. New measure for 2013 – 14. Highlights 2013 – 14
Annual-report-2013_14.docx