10 Choice counseling materials Section IV.C.3.f Choice 60 calendar days after contract award – Counseling Materials 11 Member education plan that addresses Section IV.C.5 Member 60 calendar days after contract award – member outreach, methods of Education communication, and ongoing member education. It must address the State’s diversity, interpreter services, alternate communication mechanisms, and provide a list of subcontractors involved in member education 12 Policies and procedures related to call Section IV.C.4 Call Center 60 calendar days after contract award – center staffing, staff training, hours of Requirements; Section IV.D.11 operations, access and response Confidentiality; Section – standards, choice counseling, member IV.G.5 Written Policies, – enrollment, monitoring of calls, and Procedures, and Position compliance with all RFP requirements; Descriptions; Section IV. I.1 – confidentiality of member information; General Requirements; staffing, including position descriptions; Section IV. J. Program – grievances; program integrity; and Integrity; and Section IV.K.6 – manual and automated information System Documentation systems processes 13 Initial data load specifications and Section IV.E.5 Data 60 calendar days after contract award – mappings for all data sets Conversion and Data Load 14 Final internal quality assurance (QA) plan Section IV.E.3 QA and 30 calendar days prior to operations – for monitoring and improving the Monitoring; Section IV.H QA start date – enrollment process and the services and Performance Measures provided to members and the MCOs 15 System documentation Section IV.K.6 System 30 calendar days prior to operations – Documentation start date 16 Description of configuration management Section IV.K.9 Configuration 30 calendar days prior to operations – process Management start date
10 Choice counseling materials Section IV.C.3.f – Choice Counseling Materials 60 calendar days after contract award 11 Member education plan that addresses member outreach, methods of communication, and ongoing member education. It must address the State’s diversity, interpreter services, alternate communication mechanisms, and provide a list of subcontractors involved in member education Section IV.C.5 – Member Education 60 calendar days after contract award 12 Policies and procedures related to call center staffing, staff training, hours of operations, access and response standards, choice counseling, member enrollment, monitoring of calls, and compliance with all RFP requirements; confidentiality of member information; staffing, including position descriptions; grievances; program integrity; and manual and automated information systems processes Section IV.C.4 – Call Center Requirements; Section IV.D.11 – Confidentiality; Section IV.G.5 – Written Policies, Procedures, and Position Descriptions; Section IV. I.1 – General Requirements; Section IV. J. – Program Integrity; and Section IV.K.6 – System Documentation 60 calendar days after contract award 13 Initial data load specifications and mappings for all data sets Section IV.E.5 – Data Conversion and Data Load 60 calendar days after contract award 14 Final internal quality assurance (QA) plan for monitoring and improving the enrollment process and the services provided to members and the MCOs Section IV.E.3 – QA and Monitoring; Section IV.H – QA and Performance Measures 30 calendar days prior to operations start date 15 System documentation Section IV.K.6 – System Documentation 30 calendar days prior to operations start date 16 Description of configuration management process Section IV.K.9 – Configuration Management 30 calendar days prior to operations start date
Attachment%202%20Required%20Work%20Products.docx