care plans and supporting documentation is evident (refer evidence 1.3.3) in files the risk is considered low. HDS(C)S.2008 Standard 1.2.8: Consumers receive timely, PA Low Service Provider appropriate, and safe service Availability from suitably qualified/skilled and/or experienced service providers. HDS(C)S.2008 Criterion 1.2.8.1 There is a clearly documented PA Low During this audit the following was Continue to review staffing 30 and implemented process which noted: allocation in relation to resident determines service provider Staff interview confirms there are levels and skill mixes in order to shifts that have not been able to provide safe service delivery. be covered. In addition it was reported a number of ‘double shifts’ have been worked, this was verified during discussion with the assistant manager. It was estimated six double shifts per month have occurred. Resident and relative interviews inform there are times when there are less staff available in the weekend. This is verified in resident/relative meeting minutes (March - hospital and May - special care unit 2014) where minutes record weekend staff are and there is enough ‘stressed’ ‘not staff’. Relative interview informed a call bell response time of approximately 20 minutes. Weekly management meetings report a of permanent ‘number gaps’ in respect of staffing. HDS(C)S.2008 Standard 1.2.9: Consumer information is uniquely PA Low Consumer identifiable, accurately recorded, Information current, confidential, and Management accessible when required. Systems
care plans and supporting documentation is evident (refer evidence 1.3.3) in files the risk is considered low. HDS(C)S.2008 Standard 1.2.8: Service Provider Availability Consumers receive timely, appropriate, and safe service from suitably qualified/skilled and/or experienced service providers. PA Low HDS(C)S.2008 Criterion 1.2.8.1 There is a clearly documented and implemented process which determines service provider levels and skill mixes in order to provide safe service delivery. PA Low During this audit the following was noted: Staff interview confirms there are shifts that have not been able to be covered. In addition it was reported a number of ‘double shifts’ have been worked, this was verified during discussion with the assistant manager. It was estimated six double shifts per month have occurred. Resident and relative interviews inform there are times when there are less staff available in the weekend. This is verified in resident/relative meeting minutes (March - hospital and May - special care unit 2014) where minutes record weekend staff are ‘stressed’ and there is ‘not enough staff’. Relative interview informed a call bell response time of approximately 20 minutes. Weekly management meetings report a ‘number of permanent gaps’ in respect of staffing. Continue to review staffing allocation in relation to resident 30 HDS(C)S.2008 Standard 1.2.9: Consumer Information Management Systems Consumer information is uniquely identifiable, accurately recorded, current, confidential, and accessible when required. PA Low
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