Agency to provide information, needs The aged care reform package includes assessment, care coordination and carer additional funding to establish an Aged referral services. The Gateway would Care Gateway, will create a clear deliver services via a regional structure. pathway into, and through, the aged care system. The Gateway will encompass and A platform within the Gateway be complemented by a number of elements: would provide information on A My Aged Care website in 2013 healthy ageing, social inclusion and that will provide clear and reliable participation, age-friendly information allowing people to accommodation, and information on better navigate their way through the availability, quality and costs of the aged care system. For care services from approved example, information about providers, and how to access those services available in a region, what services. services are provided in particular Assessments of the needs of older Home Care packages, fees payable people would be undertaken for and, once developed, quality their potential entitlement to indicators about particular approved care services. The level providers. From 2015-16 website of assessment resourcing would capabilities will be extended to vary according to anticipated need. include self-service functions for consumers and service providers Assessments of financial capacity and service availability data. to make care co-contributions A new national call centre, to be toward the cost of services be established in 2013 that, in addition undertaken by Centrelink on behalf to providing information, will allow of the Gateway. consumers to discuss their options The assessment of the individual in more detail with call centre staff. lead to an entitlement to a set National call centre staff will be able of aged care services which the to provide referrals to local service older person and their carer may providers. access from approved aged care Development of a national providers of their choice. assessment framework for aged care, in consultation with The assessment lead to a consumers, health professionals referral or an entitlement to and aged care providers. This work community support services and will include developing and testing carer support services where such standardised assessment services form an essential part of a processes for entry into the new set of services to meet complex Commonwealth home support needs. program and comprehensive Initial care coordination services assessments for entry into Home would be provided, where Care packages or residential care. appropriate and requested, as part This will position the Gateway to of the Gateway. Further care assess people more consistently so coordination and case that people with similar needs are management, which may form part
Agency to provide information, needs assessment, care coordination and carer referral services. The Gateway would deliver services via a regional structure. A platform within the Gateway would provide information on healthy ageing, social inclusion and participation, age-friendly accommodation, and information on the availability, quality and costs of care services from approved providers, and how to access those services. Assessments of the needs of older people would be undertaken for their potential entitlement to approved care services. The level of assessment resourcing would vary according to anticipated need. Assessments of financial capacity to make care co-contributions toward the cost of services be undertaken by Centrelink on behalf of the Gateway. The assessment of the individual lead to an entitlement to a set of aged care services which the older person and their carer may access from approved aged care providers of their choice. The assessment lead to a referral or an entitlement to community support services and carer support services where such services form an essential part of a set of services to meet complex needs. Initial care coordination services would be provided, where appropriate and requested, as part of the Gateway. Further care coordination and case management, which may form part The aged care reform package includes additional funding to establish an Aged Care Gateway, will create a clear pathway into, and through, the aged care system. The Gateway will encompass and be complemented by a number of elements: A My Aged Care website in 2013 that will provide clear and reliable information allowing people to better navigate their way through the aged care system. For example, information about services available in a region, what services are provided in particular Home Care packages, fees payable and, once developed, quality indicators about particular providers. From 2015-16 website capabilities will be extended to include self-service functions for consumers and service providers and service availability data. A new national call centre, to be established in 2013 that, in addition to providing information, will allow consumers to discuss their options in more detail with call centre staff. National call centre staff will be able to provide referrals to local service providers. Development of a national assessment framework for aged care, in consultation with consumers, health professionals and aged care providers. This work will include developing and testing standardised assessment processes for entry into the new Commonwealth home support program and comprehensive assessments for entry into Home Care packages or residential care. This will position the Gateway to assess people more consistently so that people with similar needs are
austr_gov_response_to_the_productivity_commissions_caring_for_older_australians_0.docx