Has experience of managing Yes / No advisers? Can demonstrate how they have Yes / No maintained knowledge of legal changes and practice? Is accessible to those working Yes / Please give details of their within the organisation and No/ N/A availability, relevant contactable if not on site? experience and experience of managing advisers (or complete the relevant box / es under the ‘Guidance’ section that follows). D4.3 Do you have you a process to Yes / No Please give details or attach allocate / enquiries to advisers a copy of this process. according to their abilities? Does this process include Yes / procedures to avoid burn- out? No/ NA D4.4 Is your supervision system tailored Yes / No Please give details or attach to the skills of the individual? a copy of this process (see the section that ‘Guidance’ follows). D5 Cases are dealt with by competent staff Ref Requirement (including telephone) Completion Notes D5.1 Are the people undertaking Yes / No This information should be casework identified in the service included within your services strategy? plan as discussed in section A1.1 Is there at least one caseworker Yes / No that spends at least 12 hours a week in the relevant category?
Has experience of managing advisers? Yes / No Can demonstrate how they have maintained knowledge of legal changes and practice? Yes / No Is accessible to those working within the organisation and contactable if not on site? Yes / No/ N/A Please give details of their availability, relevant experience and experience of managing advisers (or complete the relevant box / es under the ‘Guidance’ section that follows). D4.3 Do you have you a process to allocate / enquiries to advisers according to their abilities? Yes / No Please give details or attach a copy of this process. Does this process include procedures to avoid burn- out? Yes / No/ NA D4.4 Is your supervision system tailored to the skills of the individual? Yes / No Please give details or attach a copy of this process (see the ‘Guidance’ section that follows). D5 Cases are dealt with by competent staff Ref Requirement (including telephone) Completion Notes D5.1 Are the people undertaking casework identified in the service strategy? Yes / No This information should be included within your services plan as discussed in section A1.1 Is there at least one caseworker that spends at least 12 hours a week in the relevant category? Yes / No
aqs-workbook-march-14.docx