STAGE 2 0 0 0 0 0 0 0 0 0% 0 0% ESCALATED 0 0 0 0 0 0 0 0 0% 0 0% TO 2 7 0 2 5 0 0 0 0% TOTAL 5 5 100% COMPLAINTS Complaints Complaints Complaints NUMBER Complaints Complaints Extensions Late % of Late Complaints % of raised from brought carried over OF upheld not upheld applied for complaints Complaints responded complaints Management 1st 31ST forward into COMPLAINTS to on time responded – (AUGUST) August from July September PERFORMANCE to on time BASED ON STAGE 1 16 2 5 13 7 6 3 5 38.5% 8 61.5% STAGE 2 1 0 0 1 1 0 0 0 0% 1 100% ESCALATED 1 0 0 1 1 0 0 0 0% 1 100% TO STAGE 2 20 2 5 9 6 3 5 33% 15 10 67% COMPLAINTS Complaints Complaints Complaints TOTAL NUMBER Complaints Complaints Extensions Late % of Late Complaints % of raised from brought carried over OF upheld not upheld applied for complaints complaints responded complaints Finance 1st 31ST forward into August COMPLAINTS to on time responded – (JULY) July from June PERFORMANCE to on time BASED ON STAGE 1 0 0 0 0 0 0 0 0 0 0 0 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 ESCALATED 0 0 0 TO STAGE 2
STAGE 2 0 0 0 0 0 0 0 0 0% 0 0% ESCALATED TO 2 0 0 0 0 0 0 0 0 0% 0 0% TOTAL COMPLAINTS 7 0 2 5 5 0 0 0 0% 5 100% Management (AUGUST) Complaints raised from 1st – 31ST August Complaints brought forward from July Complaints carried over into September NUMBER OF COMPLAINTS PERFORMANCE BASED ON Complaints upheld Complaints not upheld Extensions applied for Late complaints % of Late Complaints Complaints responded to on time % of complaints responded to on time STAGE 1 16 2 5 13 7 6 3 5 38.5% 8 61.5% STAGE 2 1 0 0 1 1 0 0 0 0% 1 100% ESCALATED TO STAGE 2 1 0 0 1 1 0 0 0 0% 1 100% COMPLAINTS 20 2 5 15 9 6 3 5 33% 10 67% Finance (JULY) Complaints raised from 1st – 31ST July Complaints brought forward from June Complaints carried over into August TOTAL NUMBER OF COMPLAINTS PERFORMANCE BASED ON Complaints upheld Complaints not upheld Extensions applied for Late complaints % of Late complaints Complaints responded to on time % of complaints responded to on time STAGE 1 0 0 0 0 0 0 0 0 0 0 0 2 0 0 0 0 0 0 0 0 0 0 0 ESCALATED TO STAGE 2 0 0 0 0 0 0 0 0 0 0 0
august_complaints_report.docx