Specific results for criterion where a continuous improvement has been recorded As well as whole standards, individual criterion within a standard can also be rated as having a continuous improvement. A continuous improvement means that the provider can demonstrate achievement beyond the level required for full attainment. The following table contains the criterion where the provider has been rated as having made corrective actions have been recorded. As above, criterion can be linked to the relevant standard by looking at the code. For example, a Criterion 1.1.1.1 relates to Standard 1.1.1: Consumer Rights During Service Delivery in Outcome 1.1: Consumer Rights If, instead of a these is a message data to display” then no continuous improvements were recorded as part of this of this “no audit. Criterion with desired Attainment Rating Evidence Finding outcome Criterion 1.2.7.5 CI There is a comprehensive training, education and Continuous improvement is ongoing development programme in place, developed by recognised here in training, education A system to identify, plan, the facility manager. This encompasses all positions at and ongoing development. The facilitate, and record ongoing the facility. Over the past three years an annual quality service has achieved beyond full education for service plan objective has been to improve the attendance at, and attainment through a process of providers to provide safe and completion of training and education to staff, and to measurement by family members and effective services to maintain and improve levels of satisfaction in service outcomes of learning. consumers. delivery. members interviewed during the from two staff members who commenced work in audit all talked about the importance of December 2015, all staff at MHH have completed one or the education programme for them in more relevant sector qualifications for their positions. For their roles and that they feel valued example, caregivers hold the national certificate in health and supported by their employer. and wellbeing (or similar), two staff members hold the The annual family satisfaction survey national certificate in hauora, the full time cook and results have increased 2013 when kitchen staff member have both renewed their food safety the overall response to the care qualifications within the last two years, all nursing staff provided at MHH was average, to the
Specific results for criterion where a continuous improvement has been recorded As well as whole standards, individual criterion within a standard can also be rated as having a continuous improvement. A continuous improvement means that the provider can demonstrate achievement beyond the level required for full attainment. The following table contains the criterion where the provider has been rated as having made corrective actions have been recorded. As above, criterion can be linked to the relevant standard by looking at the code. For example, a Criterion 1.1.1.1 relates to Standard 1.1.1: Consumer Rights During Service Delivery in Outcome 1.1: Consumer Rights If, instead of a these is a message “no data to display” then no continuous improvements were recorded as part of this of this audit. Criterion with desired outcome Attainment Rating Evidence Finding Criterion 1.2.7.5 A system to identify, plan, facilitate, and record ongoing education for service providers to provide safe and effective services to consumers. CI There is a comprehensive training, education and ongoing development programme in place, developed by the facility manager. This encompasses all positions at the facility. Over the past three years an annual quality plan objective has been to improve the attendance at, and completion of training and education to staff, and to maintain and improve levels of satisfaction in service delivery. from two staff members who commenced work in December 2015, all staff at MHH have completed one or more relevant sector qualifications for their positions. For example, caregivers hold the national certificate in health and wellbeing (or similar), two staff members hold the national certificate in hauora, the full time cook and kitchen staff member have both renewed their food safety qualifications within the last two years, all nursing staff Continuous improvement is recognised here in training, education and ongoing development. The service has achieved beyond full attainment through a process of measurement by family members and outcomes of learning. members interviewed during the audit all talked about the importance of the education programme for them in their roles and that they feel valued and supported by their employer. The annual family satisfaction survey results have increased 2013 when the overall response to the care provided at MHH was average, to the
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