Respondents also commented that they the survey too long, and that they found some questions difficult to understand. Feedback received on the engagement process Some voluntary sector organisations and individuals provided specific feedback on the engagement process itself. This included concerns about: The British Sign Language (BSL) video of the patient, service user and carer survey, specifically that: it was inaccessible for d/Deaf people with a learning disability, as “the original language was at a high division of each question into a separate video clip including the list of answer options would improve d/Deaf people’s ability to respond. The (written) patient, service user and carer survey being overly-complicated and / or difficult to follow; The survey questions, particularly that multiple issues or questions were raised by a single question, and that were too many answer options; The inability to select more than one disability or impairment as part of the diversity monitoring questions; The phrasing of the survey questions, specifically the view that they implied that provide a sufficient platform to help Deaf patients communicate.” “…interpreters The easy read survey questions were too long, that were too many answer options for some questions and about inconsistent use of images. This feedback has been on board, and we will endeavour to address these concerns where possible and as appropriate in future engagement exercises. Impact of engagement The feedback received as part of the engagement activity has specifically informed the development of the accessible information standard, plans for its implementation and assessment of the impact that the standard could or should have. Some examples of where views expressed have had a direct impact on the drafting of the standard are as follows:
Respondents also commented that they the survey too long, and that they found some questions difficult to understand. Feedback received on the engagement process Some voluntary sector organisations and individuals provided specific feedback on the engagement process itself. This included concerns about: The British Sign Language (BSL) video of the patient, service user and carer survey, specifically that: it was inaccessible for d/Deaf people with a learning disability, as “the original language was at a high division of each question into a separate video clip including the list of answer options would improve d/Deaf people’s ability to respond. The (written) patient, service user and carer survey being overly-complicated and / or difficult to follow; The survey questions, particularly that multiple issues or questions were raised by a single question, and that were too many answer options; The inability to select more than one disability or impairment as part of the diversity monitoring questions; The phrasing of the survey questions, specifically the view that they implied that “…interpreters provide a sufficient platform to help Deaf patients communicate.” The easy read survey questions were too long, that were too many answer options for some questions and about inconsistent use of images. This feedback has been on board, and we will endeavour to address these concerns where possible and as appropriate in future engagement exercises. Impact of engagement The feedback received as part of the engagement activity has specifically informed the development of the accessible information standard, plans for its implementation and assessment of the impact that the standard could or should have. Some examples of where views expressed have had a direct impact on the drafting of the standard are as follows:
1-hlth-soc-care-access-rep.docx