Stakeholder Analysis/Communication Strategy Project Involvement Needs Of the project team Communication/Engagement needs – Steering Monthly steering committee meeting. Full understanding of the project. Monthly meeting. Committee Ensure the accountability of the project. Agenda and minutes. Approve project management plan. Approve change requests. Councillors Final approval for all service level, Full understanding of the project. Bi-Monthly meeting of the Value revenue and risk levels. Complete faith in the information Management Councillor Advisory Community advocate for project. they have. Group (See Appendix for ToR) Hold project accountable through the A complete understanding of the Regularly progress reports through General Manager. risks, costs and service levels for city notes. Provide advice on community attitudes. each service. Excom First approval for service level, revenue Full understanding of the project. Regular updates through attendance and risk levels. of the steering committee. Internal advocacy for the project. Escalation from the project team of Resolve any resourcing conflicts. organisational problems. Make Program Managers accountable for the service improvement in area. Program Primary responsibility and Full understanding of the Regular updates at the Program Managers accountability for the service profiles. requirements of the service review. Managers meeting. Provision of expert advice on services. Support in finding collating the data. Regular, as required stakeholder Drive through service improvements. Support in understanding risk. meetings Workshop facilitation One on one or small group meetings to provide support for data collect and risk. Workshops as required. Service Owners Actual development of service profiles Full understanding of the Regular, as required stakeholder (Service owners with the collection of data, development requirements of the service review. meetings may be Program of revenue scenarios and creation of Support in finding and collating the One on one or small group meetings Managers) risk profiles. data. to provide support for data collect Provision of expert advice on services. Support in understanding risk. and risk. Make improvements to service Workshop facilitation Workshops as required. Expertise in business process Training in business process management and continuous management and continuous improvement. improvement.
Stakeholder Analysis/Communication Strategy Project Involvement Needs – Of the project team Communication/Engagement needs Steering Committee Monthly steering committee meeting. Ensure the accountability of the project. Approve project management plan. Approve change requests. Full understanding of the project. Monthly meeting. Agenda and minutes. Councillors Final approval for all service level, revenue and risk levels. Community advocate for project. Hold project accountable through the General Manager. Provide advice on community attitudes. Full understanding of the project. Complete faith in the information they have. A complete understanding of the risks, costs and service levels for each service. Bi-Monthly meeting of the Value Management Councillor Advisory Group (See Appendix for ToR) Regularly progress reports through city notes. Excom First approval for service level, revenue and risk levels. Internal advocacy for the project. Resolve any resourcing conflicts. Make Program Managers accountable for the service improvement in area. Full understanding of the project. Regular updates through attendance of the steering committee. Escalation from the project team of organisational problems. Program Managers Primary responsibility and accountability for the service profiles. Provision of expert advice on services. Drive through service improvements. Full understanding of the requirements of the service review. Support in finding collating the data. Support in understanding risk. Workshop facilitation Regular updates at the Program Managers meeting. Regular, as required stakeholder meetings One on one or small group meetings to provide support for data collect and risk. Workshops as required. Service Owners (Service owners may be Program Managers) Actual development of service profiles with the collection of data, development of revenue scenarios and creation of risk profiles. Provision of expert advice on services. Make improvements to service Full understanding of the requirements of the service review. Support in finding and collating the data. Support in understanding risk. Workshop facilitation Expertise in business process management and continuous improvement. Regular, as required stakeholder meetings One on one or small group meetings to provide support for data collect and risk. Workshops as required. Training in business process management and continuous improvement.
attachment_-_1_-_service_review_pmp.docx