Average cost per client contact to provide information and 1.3 advice 2.1 Average cost to complete a conciliation 2.2 Average cost to complete an arbitration 2.3 Average cost to process a Memorandum of Agreement Changes to Key Performance Indicators (KPIs) in 2014/15 WorkCover WA undertakes regular reviews of its OBM and KPI framework to ensure it provides the most suitable measures to indicate the Agency’s performance. Changes to the OBM for the 2014/15 reporting year were endorsed by the Board on 20 November 2014, approved by the Under Treasurer on 16 December 2014, and noted by the Minister on 5 January 2015. The two changes to the Agency’s KPIs were as follows: Change 1: Key Effectiveness Indicator 1.2 This change involved shortening the title of Effectiveness KPI 1.2 from proportion of conciliations completed within eight weeks of the date the ‘The application for conciliation was accepted’ to proportion of conciliations ‘The completed within eight weeks.’ What this change means Including the words the date the application for conciliation was accepted” in the “of title of the KPI is unnecessary and simply stated part of the methodology used to determine the indicator outcome. No change was made to the methodology of the KPI and the shortened name brings the title more in line with other agency KPIs.
1.3 Average cost per client contact to provide information and advice 2.1 Average cost to complete a conciliation 2.2 Average cost to complete an arbitration 2.3 Average cost to process a Memorandum of Agreement Changes to Key Performance Indicators (KPIs) in 2014/15 WorkCover WA undertakes regular reviews of its OBM and KPI framework to ensure it provides the most suitable measures to indicate the Agency’s performance. Changes to the OBM for the 2014/15 reporting year were endorsed by the Board on 20 November 2014, approved by the Under Treasurer on 16 December 2014, and noted by the Minister on 5 January 2015. The two changes to the Agency’s KPIs were as follows: Change 1: Key Effectiveness Indicator 1.2 This change involved shortening the title of Effectiveness KPI 1.2 from ‘The proportion of conciliations completed within eight weeks of the date the application for conciliation was accepted’ to ‘The proportion of conciliations completed within eight weeks.’ What this change means Including the words “of the date the application for conciliation was accepted” in the title of the KPI is unnecessary and simply stated part of the methodology used to determine the indicator outcome. No change was made to the methodology of the KPI and the shortened name brings the title more in line with other agency KPIs.
Annual-Report-2014_15-Accessible-Version.docx