Information paper outlining DoHA’s approach to Information Linking Service development and implementation of the Linking sharing Service by March 2014 Tender A representative from NACA to provide input to Input evaluation for Healthdirect’s evaluation process for the Contact the Contact Centre Request for Tender Centre Request for Tender 8 March (face to face meeting) Outcome Item/s Description DoHA is seeking Seeking advice on the key elements of the High Level Contact Centre Design (HealthDirect), including: Draft High Policies and procedures. Level Contact The governance model. Advice Centre Design The operational manual. (HealthDirect) Minimum training standards and/ or competencies for call centre staff. An evaluation approach. Seeking input on: Testing, refinement and endorsement of design Website concepts. Input (HealthDirect) Branding concepts. Website content, editorial & guide. Development of the information framework. Seeking advice on the: Central Client Draft privacy impact statement and policies. Advice Record Conceptual and logical designs. Security and confidentiality provisions. Access to the Gateway for people from Seeking advice on the revised CALD strategy, Culturally and incorporating previous advice from the Advisory Advice Linguistically Group. Diverse (CALD) Backgrounds DoHA to provide the final version of the Service Information Service Charter Charter - for information. sharing Integrating Assessment Project plan for the Assessment Framework and Tool Information into the field trials for information. sharing – Gateway Communication Seeking input on: Input Plan and
Linking Service Information paper outlining DoHA’s approach to development and implementation of the Linking Service by March 2014 Information sharing Tender evaluation for the Contact Centre Request for Tender A representative from NACA to provide input to Healthdirect’s evaluation process for the Contact Centre Request for Tender Input 8 March (face to face meeting) Item/s Description Outcome DoHA is seeking Draft High Level Contact Centre Design (HealthDirect) Seeking advice on the key elements of the High Level Contact Centre Design (HealthDirect), including: Policies and procedures. The governance model. The operational manual. Minimum training standards and/ or competencies for call centre staff. An evaluation approach. Advice Website (HealthDirect) Seeking input on: Testing, refinement and endorsement of design concepts. Branding concepts. Website content, editorial & guide. Development of the information framework. Input Central Client Record Seeking advice on the: Draft privacy impact statement and policies. Conceptual and logical designs. Security and confidentiality provisions. Advice Access to the Gateway for people from Culturally and Linguistically Diverse (CALD) Backgrounds Seeking advice on the revised CALD strategy, incorporating previous advice from the Advisory Group. Advice Service Charter DoHA to provide the final version of the Service Charter - for information. Information sharing Integrating Assessment into the Gateway Project plan for the Assessment Framework and Tool field trials – for information. Information sharing Communication Plan and Seeking input on: Input
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