delivered (VEOHRC) Enquiries made by the community for information number 7,940 nm nm 1 and advice (VEOHRC) Protective interventions for people with a number 2,510 2,737 2,755 2,486 disability (Public Advocate) Quality Registration transaction rate (Births, per cent <1.0 0.2 0.3 0.4 Deaths and Marriages) Customer satisfaction rating: Community education/training per cent 85.0 86.0 86.0 90.0 programs, services and events delivered (VEOHRC) Timeliness Timely provision of certificates per cent 90.0 94.3 94.0 94.0 (Births, Deaths and Marriages) Complaints finalised within per cent 85.0 85.0 89.8 90.0 agreed timeframe (VEOHRC) Cost Total output cost $ million 36.6 36.9 34.5 32.6 Commentary on performance 1. The 2011-12 actual is higher than the 2011-12 target due to an increase in media campaigns and information sessions across metropolitan and regional areas regarding the law and services provided by the Commission. Supporting the judicial process This output supports the judicial process and access to justice by: providing appropriate, proportionate and directed legal aid services to individuals and • families in genuine need
delivered (VEOHRC) Enquiries made by the community for information and advice (VEOHRC) number 7,940 nm nm 1 Protective interventions for people with a disability (Public Advocate) number 2,510 2,737 2,755 2,486 Quality Registration transaction rate (Births, Deaths and Marriages) per cent <1.0 0.2 0.3 0.4 Customer satisfaction rating: Community education/training programs, services and events delivered (VEOHRC) per cent 85.0 86.0 86.0 90.0 Timeliness Timely provision of certificates (Births, Deaths and Marriages) per cent 90.0 94.3 94.0 94.0 Complaints finalised within agreed timeframe (VEOHRC) per cent 85.0 85.0 89.8 90.0 Cost Total output cost $ million 36.6 36.9 34.5 32.6 Commentary on performance 1. The 2011-12 actual is higher than the 2011-12 target due to an increase in media campaigns and information sessions across metropolitan and regional areas regarding the law and services provided by the Commission. Supporting the judicial process This output supports the judicial process and access to justice by: • providing appropriate, proportionate and directed legal aid services to individuals and families in genuine need
annual_report_report_of_operations2012.docx