Competency Standard UNIT MAINTAIN GUESTS’ FINANCIAL RECORDS NOMINAL HOURS: 30 UNIT NUMBER: D1.HFO.CL2.04 UNIT DESCRIPTOR: This unit deals with skills and knowledge required to create, maintain and present in-house guest accounts in a front office context ELEMENTS AND PERFORMANCE CRITERIA UNIT VARIABLE AND ASSESSMENT GUIDE Element 1: Determine the context of guest Unit Variables financial records The Unit Variables provide advice to interpret the scope and context of this unit of Identify the competence, allowing for differences between enterprises and workplaces. It relates to the financial documentation involved unit as a whole and facilitates holistic assessment Identify the and services that require This unit applies to all industry sectors that generate and update folios for in-house guests record maintenance within the labour divisions of the hotel and travel industries and may include: Identify the accounting process for the Front Office establishment Financial documentation involved may include: Identify the types of transaction processed Guest accounts/folios as part of maintaining guest financial Master folios records Non-guest folios Identify the deposit and advance payment requirements for the organisation City ledgers Identify the room rates that apply to the Statement of account property Receipts Identify the record keeping system Advance deposit requests
Competency Standard UNIT MAINTAIN GUESTS’ FINANCIAL RECORDS NOMINAL HOURS: 30 UNIT NUMBER: D1.HFO.CL2.04 UNIT DESCRIPTOR: This unit deals with skills and knowledge required to create, maintain and present in-house guest accounts in a front office context ELEMENTS AND PERFORMANCE CRITERIA UNIT VARIABLE AND ASSESSMENT GUIDE Element 1: Determine the context of guest financial records Identify the financial documentation involved Identify the and services that require record maintenance Identify the accounting process for the establishment Identify the types of transaction processed as part of maintaining guest financial records Identify the deposit and advance payment requirements for the organisation Identify the room rates that apply to the property Identify the record keeping system Unit Variables The Unit Variables provide advice to interpret the scope and context of this unit of competence, allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment This unit applies to all industry sectors that generate and update folios for in-house guests within the labour divisions of the hotel and travel industries and may include: Front Office Financial documentation involved may include: Guest accounts/folios Master folios Non-guest folios City ledgers Statement of account Receipts Advance deposit requests
AM_Maintain_guests_financial_records_refined.docx