Phrases STS Call Takeover STS Alphabet Confidentiality & Transparency Transparency/Call Control/ Confidentiality Personal Conversations requests STS Variations Healthy Healthy Detachment Intro Perception Detachment Objectives Ways to Reduce Stress Survival Skills Hospitality Relay Traps Phrases Healthy Relay Introduction Setting up Workstation Objectives GUAM - Get Up and Move Ergonomics Ergonomic Relief Stretching Exercises Slowing the Customer Down Agent Reinforcement Overtime Ergonomic Review Relaxation Adult Learner Understanding the of the Adult Learner Modeling The Learning Continuum Checking For Understanding Use of Different Modalities Guided Practice Edgar Dale’s Cone of Experience Independent Practice Elements of Lesson Design Summary Focus Evaluation Objective & Purpose How to Give Effective Instruction Input Questioning Guidelines Trust in Management Feedback - Training & Coaching Technique Assessing The Assessment Process in Training Acceptable Time Frame Performance Assessment - What is involved? Acceptable Is Relative Practice Time Ways to “Coach” Spelling Test Feedback Written tests Maintain Self-esteem & Motivate Side by side evaluations Pass/Fail Guidelines Typing Introduce Assessment Form Form Set-Up Introduction to Introduction to Diversified Culture Why is there Deaf Culture? Diversified Culture Diversification What Do You Know About Deafness Who Uses Relay Myths About Deafness Understanding Our Customer Two of Deafness Special Communication Loudness Levels Pathological vs. Cultural View of Deafness Characteristics of Deafness The Deaf Community Deaf Heritage History in Europe Edward Miner Gallaudet History in North America Oral/Combined Debate Alexander Graham Bell Timeline of Deaf History The Deaf Introduction to the Deaf Community American Athletic Association of the Deaf Community National Association of the Deaf National Theatre of the Deaf Contributions to Society Assistive Devices Mainstreamed Schools Gaining Acceptance in the Deaf Community Sign Language Interpreters Changes in the Deaf Community Different Communication Systems Working with a Sign Language Interpreter Exposure to English Interpreting Standards DEAF President Now Equal Access Attitude Changes toward the Deaf Community Cochlear Implant Controversy American Sign What is ASL? Rules of ASL Language (ASL) History of ASL Five Parameters of ASL Pt. 1 ASL Recognized as Language English vs. ASL Idioms
Phrases STS Alphabet Transparency/Call Control/ Confidentiality STS Call Takeover Confidentiality & Transparency Personal Conversations requests STS Variations Healthy Detachment Healthy Detachment Intro Objectives Survival Skills Relay Traps Perception Ways to Reduce Stress Hospitality Phrases Healthy Relay Introduction Objectives Ergonomics Stretching Exercises Agent Reinforcement Ergonomic Review Setting up Workstation GUAM - Get Up and Move Ergonomic Relief Slowing the Customer Down Overtime Relaxation Adult Learner Understanding the of the Adult Learner The Learning Continuum Use of Different Modalities Edgar Dale’s Cone of Experience Elements of Lesson Design Focus Objective & Purpose Input Trust in Management Modeling Checking For Understanding Guided Practice Independent Practice Summary Evaluation How to Give Effective Instruction Questioning Guidelines Feedback - Training & Coaching Technique Assessing Performance The Assessment Process in Training Assessment - What is involved? Practice Time Spelling Test Written tests Side by side evaluations Typing Acceptable Time Frame Acceptable Is Relative Ways to “Coach” Feedback Maintain Self-esteem & Motivate Pass/Fail Guidelines Introduce Assessment Form Form Set-Up Introduction to Diversified Culture Introduction to Diversified Culture Diversification Who Uses Relay Understanding Our Customer Special Communication Pathological vs. Cultural View of Deafness Why is there Deaf Culture? What Do You Know About Deafness Myths About Deafness Two of Deafness Loudness Levels Characteristics of Deafness The Deaf Community Deaf Heritage History in Europe History in North America Alexander Graham Bell Edward Miner Gallaudet Oral/Combined Debate Timeline of Deaf History The Deaf Community Introduction to the Deaf Community National Association of the Deaf Contributions to Society Mainstreamed Schools Sign Language Interpreters Different Communication Systems Exposure to English DEAF President Now Attitude Changes toward the Deaf Community American Athletic Association of the Deaf National Theatre of the Deaf Assistive Devices Gaining Acceptance in the Deaf Community Changes in the Deaf Community Working with a Sign Language Interpreter Interpreting Standards Equal Access Cochlear Implant Controversy American Sign Language (ASL) Pt. 1 What is ASL? History of ASL ASL Recognized as Language Rules of ASL Five Parameters of ASL English vs. ASL Idioms
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