B Complaints received in RIU Date No of Answered Upheld Partially Not Withdrawn complaints in target Upheld Upheld June 2013 623 445 67 88 468 – (71%) (11%) (14%) (75%) 2014 April 2014 740 535 83 88 534 35 – March (72%) (11%) (12%) (72%) (5%) 2015 April 2015 717 478 99 84 496 35 – March (67%) (14%) (12%) (69%) (5%) 2016 Notes RIU was set up in June 2013. Three complaints are still under investigation for the period 2015-16. a complaint was withdrawn, but RIU processed its required actions within the internal target, the case is included in the within target figure.
B Complaints received in RIU Date No of complaints Answered in target Upheld Partially Upheld Not Upheld Withdrawn June 2013 – 2014 623 445 (71%) 67 (11%) 88 (14%) 468 (75%) April 2014 – March 2015 740 535 (72%) 83 (11%) 88 (12%) 534 (72%) 35 (5%) April 2015 – March 2016 717 478 (67%) 99 (14%) 84 (12%) 496 (69%) 35 (5%) Notes RIU was set up in June 2013. Three complaints are still under investigation for the period 2015-16. a complaint was withdrawn, but RIU processed its required actions within the internal target, the case is included in the within target figure.
Annual%20Report%20-%20Comments%20and%20Complaint%20Policy%202015%20-%202016%2021%20Sept%20%20CMcD.docx