How we have made a difference and advice’ and of care from ‘continuity Our reports and recommendations professionals’. Our full report can be found on our website. Healthwatch Luton spent 2015-2016 prioritising two pieces of work; one being Repeat Prescription report: Patient the Inpatient report at Luton and Voice Dunstable Hospital, and one being the Repeat Prescription process. Our repeat prescription report was an independent review of the repeat Inpatient Report prescription process within Luton. Healthwatch Luton were asked by the The purpose of this review was to Health and Social Care Review Group to capture first hand and independently carry out an independent review of the assess the overall experience for changes that took place within Luton on inpatients at the Luton and Dunstable the repeat prescription process. This Hospital. would feed into the Luton Clinical Healthwatch Luton’s Hospital Inpatient Commissioning Group's overall evaluation Working Group spoke with 496 people, of the service. receiving 49.6% valid responses from the The changes included patients would, 1000 questionnaires sent out. The review where possible, order their repeat found that 84% of patients scored their prescriptions directly with their GP, overall inpatient experienced as or ‘good’ rather than directly with their community There were a few ‘excellent’. pharmacist in order to cut down on stock recommendations for the hospital, piling of medicines and producing waste. including access to information ‘better
How we have made a difference Our reports and recommendations Healthwatch Luton spent 2015-2016 prioritising two pieces of work; one being the Inpatient report at Luton and Dunstable Hospital, and one being the Repeat Prescription process. Inpatient Report The purpose of this review was to capture first hand and independently assess the overall experience for inpatients at the Luton and Dunstable Hospital. Healthwatch Luton’s Hospital Inpatient Working Group spoke with 496 people, receiving 49.6% valid responses from the 1000 questionnaires sent out. The review found that 84% of patients scored their overall inpatient experienced as ‘good’ or ‘excellent’. There were a few recommendations for the hospital, including ‘better access to information and advice’ and ‘continuity of care from professionals’. Our full report can be found on our website. Repeat Prescription report: Patient Voice Our repeat prescription report was an independent review of the repeat prescription process within Luton. Healthwatch Luton were asked by the Health and Social Care Review Group to carry out an independent review of the changes that took place within Luton on the repeat prescription process. This would feed into the Luton Clinical Commissioning Group's overall evaluation of the service. The changes included patients would, where possible, order their repeat prescriptions directly with their GP, rather than directly with their community pharmacist in order to cut down on stock piling of medicines and producing waste.
Annual-Report-2015-16-28.06.16.docx