F3.2 Arrangements can be made to Yes / No Please confirm what ensure privacy in meeting with or arrangements are in place. dealing with queries from the clients. If calls may be recorded or listened Yes / No to, are clients made aware of this? Do you consider the effects of Yes / telephone technology on No/ NA confidentiality? Does your policy include Yes / establishing a client’s identity No/ NA before discussing confidential information over the telephone? F4 Quality is maintained where part of the service delivered by someone else Ref Requirement Completion Notes F4.1 Where part of the case is done by Yes / No Please attach a copy of the another service provider are they selection criteria. selected using clear criteria, including the principles of equal opportunity? (Note: this does not mean via a referral you will – maintain ownership of the matter). If the client is to be charged for Yes / No How will you give evidence this service, are they informed of of this? this at the outset? F4.2 Clients know who will be doing the Yes / No How will you give evidence work and are consulted about this if of this? applicable.
F3.2 Arrangements can be made to ensure privacy in meeting with or dealing with queries from the clients. Yes / No Please confirm what arrangements are in place. If calls may be recorded or listened to, are clients made aware of this? Yes / No Do you consider the effects of telephone technology on confidentiality? Yes / No/ NA Does your policy include establishing a client’s identity before discussing confidential information over the telephone? Yes / No/ NA F4 Quality is maintained where part of the service delivered by someone else Ref Requirement Completion Notes F4.1 Where part of the case is done by another service provider are they selected using clear criteria, including the principles of equal opportunity? (Note: this does not mean via a referral – you will maintain ownership of the matter). Yes / No Please attach a copy of the selection criteria. If the client is to be charged for this service, are they informed of this at the outset? Yes / No How will you give evidence of this? F4.2 Clients know who will be doing the work and are consulted about this if applicable. Yes / No How will you give evidence of this?
aqs-workbook-march-14.docx