2. Review of Operating to probe Evidence expected 2.1 Is the service/facility documented operating parameters, updated as • operating to defined needs change parameters? updated service agreements, where • applicable service delivery is measured against defined • parameters evidence to show that the measures used to • address poor or non-performance are effective the facility is safe to operate and maintain • sustainability targets are met or exceeded • client/stakeholder satisfaction and experiences are • assessed 2.2 Have the project new staff trained and existing staff updated • documentation, there is no backlog of training material to be • training material and updated training program been responsibilities for updating training material and delivered and kept up • documentation defined to date? the occupational health and safety record updated • as required 2.3 Are the contractual project records demonstrating effective contract • relationships management procedures satisfactory? supplier and client staff who are enthusiastic, • mutually respectful and united in their objectives improvements to the contract • regular reviews between supplier and client • action plans • measurement of contract improvements • reports on work done and for expected work • 2.4 Are plans for ongoing forward resource plans, as required • continued contract succession planning for key roles • management? skills appraisal and plans for addressing shortfalls • 2.5 Are plans for ongoing an updated risk register, risk reporting and • risk management up to management date? business continuity/contingency plans are updated • as required occupational health and safety aspects considered • 2.6 Have the contract contract management reports, which demonstrate • management successful project implementation procedures been project documentation should record plans for • successful to date? change management and dispute management 3. for Ongoing Improvements in Value for Money to probe Evidence expected
2. Review of Operating to probe Evidence expected 2.1 Is the service/facility operating to defined parameters? • documented operating parameters, updated as needs change • updated service agreements, where applicable • service delivery is measured against defined parameters • evidence to show that the measures used to address poor or non-performance are effective • the facility is safe to operate and maintain • sustainability targets are met or exceeded • client/stakeholder satisfaction and experiences are assessed 2.2 Have the project documentation, training material and training program been delivered and kept up to date? • new staff trained and existing staff updated • there is no backlog of training material to be updated • responsibilities for updating training material and documentation defined • the occupational health and safety record updated as required 2.3 Are the contractual relationships satisfactory? • project records demonstrating effective contract management procedures • supplier and client staff who are enthusiastic, mutually respectful and united in their objectives • improvements to the contract • regular reviews between supplier and client • action plans • measurement of contract improvements • reports on work done and for expected work 2.4 Are plans for continued contract management? • ongoing forward resource plans, as required • succession planning for key roles • skills appraisal and plans for addressing shortfalls 2.5 Are plans for ongoing risk management up to date? • an updated risk register, risk reporting and management • business continuity/contingency plans are updated as required • occupational health and safety aspects considered 2.6 Have the contract management procedures been successful to date? • contract management reports, which demonstrate successful project implementation • project documentation should record plans for change management and dispute management 3. for Ongoing Improvements in Value for Money to probe Evidence expected
A_Handbook_for_Conducting_Assurance_Reviews_FMR_7.docx