4 Day 4 4.1 Module 11: Communication Objectives Contents of module Practical Training/Discussion Objective 12: Understand 1. Definitions: the exchange of Communication during Audits information during audit interviews Messages Individual recording Basic rules: Rules when conducting interviews 4. Conflicts Conflict handling Possible answers Conflict prevention 4.2 Module 12: Interpersonal Skills Objectives Contents of Module Practical Training/Discussion Objective 13: Be able to 1. Definitions use your social skills to Interpersonal skills improve the audit interview 2. Application Application during auditing Considerations Listening Non‐verbal communication Dos and Don’ts
4 Day 4 4.1 Module 11: Communication Objectives Contents of module Practical Training/Discussion Objective 12: Understand the exchange of information during audit interviews 1. Definitions: Communication during Audits Messages Basic rules: Rules when conducting interviews Individual recording 4. Conflicts Conflict handling Possible answers Conflict prevention 4.2 Module 12: Interpersonal Skills Objectives Contents of Module Practical Training/Discussion Objective 13: Be able to use your social skills to improve the audit interview 1. Definitions Interpersonal skills 2. Application Application during auditing Considerations Listening Non‐verbal communication Dos and Don’ts
Aviation_CAA_Syllabus_2.docx