hardware, and peripheral equipment to evaluate use, effectiveness, and adequacy of product for user. An Associate's degree in Computer Science, applied science or Information Systems. Two Minimum years experience in a related field may be substituted for an Associate’s degree. Education: Computer Support Technician II Minimum Requires experience and knowledge of various operating systems and basic networking Experience: concepts, PC and peripheral hardware and software components. 3 Years Functional Installs microcomputer hardware and peripheral components, such as monitors, keyboards, Responsibility printers, etc. Loads and verifies correct operation of software packages. Provides training and May Include: technical assistance to users. An Associate's degree in Computer Science, applied science or Information Systems. Two Minimum experience in a related field may be substituted for an Associate’s degree. Education: Computer Support Technician I Minimum Requires experience and knowledge of various operating systems and basic networking Experience: concepts, PC and peripheral hardware and software components. 2 Years Functional Installs microcomputer hardware and peripheral components, such as monitors, keyboards, Responsibility printers, etc. and verifies correct operation of software packages. May Include: An Associate's degree in Computer Science, applied science or Information Systems. Two Minimum experience in a related field may be substituted for an Associate’s degree. Education: Data Entry Operator I Minimum Requires experience with transcribing information from one form into another with accuracy Experience: and completeness. 6 Months Operates data entry equipment and/or enter data at a workstation. Transcribes, deciphers, and Functional Responsibility codes alphanumeric data from source documents and verifies data for accuracy and completeness. May Include: A High School Diploma or equivalent. Minimum Education: Test Engineer I Requires experience in analyzing, testing, and evaluating technical products to ensure proper Minimum Experience: functionality to implementation. 1 Year Functional Analyzes, tests, and evaluates system/application/program code and documentation for Responsibility compliance to customer requirements, standards, and specifications. Reviews test data, defines May Include: and documents problems and problem areas and develops recommendations for their solution. Bachelor’s degree in Computer Science, IT, or Information Engineering and no experience or Minimum equivalent combination of education and experience. Four experience in a related field Education: may be substituted for a Bachelor’s degree. Training Specialist I Minimum Requires experience with conducting and facilitating IT training courses; development of Experience: instructional materials and educational tools. 2
hardware, and peripheral equipment to evaluate use, effectiveness, and adequacy of product for user. Minimum Education: An Associate's degree in Computer Science, applied science or Information Systems. Two years experience in a related field may be substituted for an Associate’s degree. Computer Support Technician II Minimum Experience: 3 Years Requires experience and knowledge of various operating systems and basic networking concepts, PC and peripheral hardware and software components. Functional Responsibility May Include: Installs microcomputer hardware and peripheral components, such as monitors, keyboards, printers, etc. Loads and verifies correct operation of software packages. Provides training and technical assistance to users. Minimum Education: An Associate's degree in Computer Science, applied science or Information Systems. Two experience in a related field may be substituted for an Associate’s degree. Computer Support Technician I Minimum Experience: 2 Years Requires experience and knowledge of various operating systems and basic networking concepts, PC and peripheral hardware and software components. Functional Responsibility May Include: Installs microcomputer hardware and peripheral components, such as monitors, keyboards, printers, etc. and verifies correct operation of software packages. Minimum Education: An Associate's degree in Computer Science, applied science or Information Systems. Two experience in a related field may be substituted for an Associate’s degree. Data Entry Operator I Minimum Experience: 6 Months Requires experience with transcribing information from one form into another with accuracy and completeness. Functional Responsibility May Include: Operates data entry equipment and/or enter data at a workstation. Transcribes, deciphers, and codes alphanumeric data from source documents and verifies data for accuracy and completeness. Minimum Education: A High School Diploma or equivalent. Test Engineer I Minimum Experience: 1 Year Requires experience in analyzing, testing, and evaluating technical products to ensure proper functionality to implementation. Functional Responsibility May Include: Analyzes, tests, and evaluates system/application/program code and documentation for compliance to customer requirements, standards, and specifications. Reviews test data, defines and documents problems and problem areas and develops recommendations for their solution. Minimum Education: Bachelor’s degree in Computer Science, IT, or Information Engineering and no experience or equivalent combination of education and experience. Four experience in a related field may be substituted for a Bachelor’s degree. Training Specialist I Minimum Experience: 2 Requires experience with conducting and facilitating IT training courses; development of instructional materials and educational tools.
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