Some standards applicable to this service partially A number of shortfalls that require specific action to attained and of medium or high risk and/or unattained address and of low risk Major shortfalls, significant action is needed to achieve Some standards applicable to this service unattained and the required levels of performance of moderate or high risk General overview of the audit Melrose Park Home & Hospital (Oceania) can provide care for up to 87 residents. This certification audit was conducted against the Health and Disability Service Standards and the service contract with the district health board. The process included the review of policies, procedures and residents and staff files, observations and interviews with residents, family, management, staff and a medical officer. Improvements are required to privacy for residents sharing and initial medical assessments for new residents. Consumer rights Some standards Includes 13 standards that support an outcome consumers receive safe services of an applicable to this appropriate standard that comply with consumer rights legislation. Services are provided in a service partially manner that is respectful of consumer rights, facilities, informed choice, minimises harm and attained and of low acknowledges cultural and individual values and beliefs. risk. Staff are able to demonstrate an understanding of residents' rights and obligations. This knowledge is incorporated into their daily work duties and caring for the residents. Residents are treated with respect and receive services in a manner that considers their
A number of shortfalls that require specific action to address Some standards applicable to this service partially attained and of medium or high risk and/or unattained and of low risk Major shortfalls, significant action is needed to achieve the required levels of performance Some standards applicable to this service unattained and of moderate or high risk General overview of the audit Melrose Park Home & Hospital (Oceania) can provide care for up to 87 residents. This certification audit was conducted against the Health and Disability Service Standards and the service contract with the district health board. The process included the review of policies, procedures and residents and staff files, observations and interviews with residents, family, management, staff and a medical officer. Improvements are required to privacy for residents sharing and initial medical assessments for new residents. Consumer rights Includes 13 standards that support an outcome consumers receive safe services of an appropriate standard that comply with consumer rights legislation. Services are provided in a manner that is respectful of consumer rights, facilities, informed choice, minimises harm and acknowledges cultural and individual values and beliefs. Some standards applicable to this service partially attained and of low risk. Staff are able to demonstrate an understanding of residents' rights and obligations. This knowledge is incorporated into their daily work duties and caring for the residents. Residents are treated with respect and receive services in a manner that considers their
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