Experience Portal customer identification number (CIN), installation location (IL), IP address of the network interface card (NIC), telephone numbers for test calls, and sample account numbers for testing. Server and IP addresses of all Experience Portal system servers, speech servers, database servers, and Application servers. A current list of all software, including versions, installed on the system. The software itself should be stored in a safe and easily accessible location. Disk partitioning information, so that applications can be restored to the correct locations. Information about what needs to be done to restore each application package. All values and parameters that must be entered should be recorded. Changes to system defaults. Contact information for Avaya as well as for any application vendors, speech vendors, and database vendors that may have provided components used on or with the Experience Portal system. The Avaya Business Continuity Services can help design and implement disaster recovery plans to support rapid recovery from outages caused by unforeseen circumstances such as natural disasters or other emergency situations. A well designed disaster recovery plan can help reduce expenses by proactively identifying potentially costly issues related to topology, hardware, software, security, network performance, and business resiliency. For more information about Avaya Business Continuity Services, contact Avaya Support.
Experience Portal customer identification number (CIN), installation location (IL), IP address of the network interface card (NIC), telephone numbers for test calls, and sample account numbers for testing. Server and IP addresses of all Experience Portal system servers, speech servers, database servers, and Application servers. A current list of all software, including versions, installed on the system. The software itself should be stored in a safe and easily accessible location. Disk partitioning information, so that applications can be restored to the correct locations. Information about what needs to be done to restore each application package. All values and parameters that must be entered should be recorded. Changes to system defaults. Contact information for Avaya as well as for any application vendors, speech vendors, and database vendors that may have provided components used on or with the Experience Portal system. The Avaya Business Continuity Services can help design and implement disaster recovery plans to support rapid recovery from outages caused by unforeseen circumstances such as natural disasters or other emergency situations. A well designed disaster recovery plan can help reduce expenses by proactively identifying potentially costly issues related to topology, hardware, software, security, network performance, and business resiliency. For more information about Avaya Business Continuity Services, contact Avaya Support.
AvayaBestPracticesGuideForVP-EP.docx