late registrations. We also offer birth appointments at the Royal United Hospital for babies in the special care unit whose parents may find it difficult to come to an office for the registration. Still births - 98% registered 100 100 within 42 days Deaths with MCCDs (no Regional 68%, National 78% coronial involvement) - 71 As a rural district, informant’s choice mean that 90% registered within 5 they choose to register locally to where they days live or where they can park easily and at a time that suits them but still allows the funeral to go ahead. We do state the requirement in law to adhere to the 5 days but informants choose to wait, particularly as there is no penalty for not registering within 5 days. Deaths with Part As Regional 49%, National 53% (MCCDs with coronial 24 We have an ongoing issue with the coroner’s involvement) - registered office producing parts A within the required with 5 days timeframe. The coroner is aware of the issue and we are working with South Gloucestershire, Bristol and Somerset Registration services to have a joint approach with the coroner to see if there is any ways of improving the situation. We meet as a group to plan the way forward and this is very constructive. The Proper Officers have also sent a joint letter but we have not yet found a solution. We are liaising with the office to try and minimise the delay for informants by asking for direct contact details and working on improving timescales. Deaths excluding Part B’s Regional 63%, National 72% and inquests - registered 69 59 As above within 5 days Deaths with Part B’s (Post Regional 19%, National 30% Mortems excluding 7 2 As inquests - registered within 7 days Part A (ii). Key Performance Targets Availability of Monitoring Methodology Comments appointments 2017 (e.g. explanation of and Electronic Periodic diary Other remedial actions/ good practice (national target (CPU to (Please diary reports checks (please (please undertaken) 95%) populate) provide (tick) state the specify) percentage frequency) attainment level) Births & We offer birth appointments declarations 93 95 x X at 4 offices, 2 of which are within 5 days 2 open on 2 days of the week. weeks Customer choice means that customers often prefer to wait for an appointment at their local office rather than attend one offered within 5 days.
late registrations. We also offer birth appointments at the Royal United Hospital for babies in the special care unit whose parents may find it difficult to come to an office for the registration. Still births - 98% registered within 42 days 100 100 Deaths with MCCDs (no coronial involvement) - 90% registered within 5 days 71 Regional 68%, National 78% As a rural district, informant’s choice mean that they choose to register locally to where they live or where they can park easily and at a time that suits them but still allows the funeral to go ahead. We do state the requirement in law to adhere to the 5 days but informants choose to wait, particularly as there is no penalty for not registering within 5 days. Deaths with Part As (MCCDs with coronial involvement) - registered with 5 days 24 Regional 49%, National 53% We have an ongoing issue with the coroner’s office producing parts A within the required timeframe. The coroner is aware of the issue and we are working with South Gloucestershire, Bristol and Somerset Registration services to have a joint approach with the coroner to see if there is any ways of improving the situation. We meet as a group to plan the way forward and this is very constructive. The Proper Officers have also sent a joint letter but we have not yet found a solution. We are liaising with the office to try and minimise the delay for informants by asking for direct contact details and working on improving timescales. Deaths excluding Part B’s and inquests - registered within 5 days 69 59 Regional 63%, National 72% As above Deaths with Part B’s (Post Mortems excluding inquests - registered within 7 days 7 2 Regional 19%, National 30% As Part A (ii). Key Performance Targets Availability of appointments (national target 95%) (CPU to populate) (Please provide percentage attainment level) Monitoring Methodology Comments (e.g. explanation of and remedial actions/ good practice undertaken) Electronic diary reports (tick) Periodic diary checks (please state the frequency) Other (please specify) Births & declarations within 5 days 93 95 x X 2 weeks We offer birth appointments at 4 offices, 2 of which are open on 2 days of the week. Customer choice means that customers often prefer to wait for an appointment at their local office rather than attend one offered within 5 days. 2017
annual_performance_report_2017.docx