Application Availability (Expressed as a percentage) = (Total Production Production Production Monthly Continuous, Component/Application Environment Environment Reporting Environment Service 24 hours a Scheduled Uptime Greater than Between – Month Less than Report day Total Application or equal to 98% and 98% Unscheduled Outages) 99.0% 99% ÷ Application (Total Scheduled Uptime)
Reporting Month Monthly Service Report Continuous, 24 hours a day Application Availability (Expressed as a percentage) = (Total Component/Application Scheduled Uptime – Total Application Unscheduled Outages) ÷ (Total Application Scheduled Uptime) Production Environment Greater than or equal to 99.0% Production Environment Between 98% and 99% Production Environment Less than 98%
0A1185_Supplement%201%20-%20Scope%20of%20Work.docx