Service providers communicate effectively with front of the residents’ files. Accident/incident forms indicate if next of kin consumers and provide an environment conducive to have been informed (or not) of an accident/incident. Twenty incident effective communication. forms that were reviewed across the rest home, hospital and secure dementia unit identified family are kept informed. All seven relatives interviewed stated that they are kept informed when their family member’s health status changes or following an adverse event. An interpreter policy and contact details of available interpreters is in place. There is one resident who understands but is unable to speak English. Interpreter services are being used to assist with communication. The information pack is available in large print and is read to residents who require assistance. Non-Subsidised residents are advised in writing of their eligibility and the process to become a subsidised resident should they wish to do so. The Ministry of Health Residential Care in a Rest Home or Hospital “Long-term what you need to know” is provided to residents on entry. The residents – and family are informed prior to entry of the scope of services and any items they have to pay that are not covered by the agreement. Standard 1.2.1: Governance FA Radius Kensington is a residential care facility, situated in Hamilton. The service currently provides care for up to 92 residents at hospital, rest The governing body of the organisation ensures home, residential disability and dementia level care. On the day of the services are planned, coordinated, and appropriate to audit there were 33 hospital residents including six residents under 65 the needs of consumers. years of age, 22 rest home residents and five residents in the secure dementia unit. The Radius Group has an organisational philosophy, which includes a vision, mission statement and objectives. A site specific business plan for Radius Kensington links to the Radius Group Business Plan (2014 – 2017). The philosophy of the service includes providing safe and therapeutic care for residents. And for those residents with dementia, providing services that enhance their quality of life and minimises risks associated with their confused states. Clinical and operational key performance indicators have been determined, which includes predetermined targets. The manager is a registered nurse with many years’ experience in aged care management and has been at Kensington for just over one year. She is supported by a clinical nurse leader who also is a registered nurse
Service providers communicate effectively with consumers and provide an environment conducive to effective communication. front of the residents’ files. Accident/incident forms indicate if next of kin have been informed (or not) of an accident/incident. Twenty incident forms that were reviewed across the rest home, hospital and secure dementia unit identified family are kept informed. All seven relatives interviewed stated that they are kept informed when their family member’s health status changes or following an adverse event. An interpreter policy and contact details of available interpreters is in place. There is one resident who understands but is unable to speak English. Interpreter services are being used to assist with communication. The information pack is available in large print and is read to residents who require assistance. Non-Subsidised residents are advised in writing of their eligibility and the process to become a subsidised resident should they wish to do so. The Ministry of Health “Long-term Residential Care in a Rest Home or Hospital – what you need to know” is provided to residents on entry. The residents and family are informed prior to entry of the scope of services and any items they have to pay that are not covered by the agreement. Standard 1.2.1: Governance The governing body of the organisation ensures services are planned, coordinated, and appropriate to the needs of consumers. FA Radius Kensington is a residential care facility, situated in Hamilton. The service currently provides care for up to 92 residents at hospital, rest home, residential disability and dementia level care. On the day of the audit there were 33 hospital residents including six residents under 65 years of age, 22 rest home residents and five residents in the secure dementia unit. The Radius Group has an organisational philosophy, which includes a vision, mission statement and objectives. A site specific business plan for Radius Kensington links to the Radius Group Business Plan (2014 – 2017). The philosophy of the service includes providing safe and therapeutic care for residents. And for those residents with dementia, providing services that enhance their quality of life and minimises risks associated with their confused states. Clinical and operational key performance indicators have been determined, which includes predetermined targets. The manager is a registered nurse with many years’ experience in aged care management and has been at Kensington for just over one year. She is supported by a clinical nurse leader who also is a registered nurse
AuditSummary_PRMS_CommunicatePublish_000000931003.docx