persons in order advocates in the Justice in COR will in increased Aging reach out to to enhance the field of law and expectations for the will quality, cost aging receiving customers to future years or a effectiveness, Legal Training and develop a request more written report and accessibility Case Consultation Trainings information explaining why Evaluation about of legal and responding to numbers were not Survey that performance. assistance and evaluative tools will reached. elder rights rate the quality of will be sent by program to serve assistance provided the NCLER to Random all training older persons. as good to Review: COR attendees after (Objective 3, excellent. will request the provision Legal Training, attendance and of the Objective 4, 90% of evaluation trainings. Case professionals and data for Consultations). advocates in the particular JIA will also field of law and trainings develop a Case aging receiving Consultation Legal Training and Evaluation Case Consultation, Survey that and responding to will be sent by evaluative tools will the NCLER to agree or strongly all recipients of agree that the case assistance provided consultation contributed to the services once a quarter. successful resolution of a specific legal issue. On a quarterly basis, Justice in Aging will compile analyze data on trainings, case consultations, and technical assistance. The data compiled will come from the tracking system and the surveys. The data will be shared with the
persons in order to enhance the quality, cost effectiveness, and accessibility of legal assistance and elder rights program to serve older persons. (Objective 3, Legal Training, Objective 4, Case Consultations). advocates in the field of law and aging receiving Legal Training and Case Consultation and responding to evaluative tools will rate the quality of assistance provided as good to excellent. 90% of professionals and advocates in the field of law and aging receiving Legal Training and Case Consultation, and responding to evaluative tools will agree or strongly agree that the assistance provided contributed to the successful resolution of a specific legal issue. Justice in Aging will develop a Trainings Evaluation Survey that will be sent by the NCLER to all training attendees after the provision of the trainings. JIA will also develop a Case Consultation Evaluation Survey that will be sent by the NCLER to all recipients of case consultation services once a quarter. On a quarterly basis, Justice in Aging will compile analyze data on trainings, case consultations, and technical assistance. The data compiled will come from the tracking system and the surveys. The data will be shared with the COR will reach out to customers to request more information about performance. Random Review: COR will request attendance and evaluation data for particular trainings in increased expectations for the future years or a written report explaining why numbers were not reached.
Attachment%20B-NCLER%20Contract.docx