(With effect from 1 April Operating Review of Service Quality Issue of a Contract Quarterly AM 2018) Category 3 standard that Performance Reports Performance Notice and (urgent) calls 90th centile is subsequent process in – percentage of calls no greater accordance with GC9 resulting in an than 120 appropriate response minutes arriving within 120 minutes ** (With effect from 1 April Operating Review of Service Quality Issue of a Contract Quarterly AM 2018) Category 4 standard that Performance Reports Performance Notice and treat, 90th centile is subsequent process in “assess, transport” calls only) no greater accordance with GC9 – percentage of calls than 180 resulting in an minutes appropriate response arriving within 180 minutes ** Mixed sex accommodation breaches E.B.S.1 Mixed sex >0 Review of Service Quality £250 per day per Service Monthly A accommodation breach* Performance Reports User affected CR MH Cancelled operations E.B.S.2 All Service who have Number of Review of Service Quality Non-payment of Monthly A operations cancelled, on Service Performance Reports associated with cancellation CR or after the day of who are not and payment or admission (including the offered reimbursement (as day of surgery), for non- another applicable) of re-scheduled clinical reasons to be binding date episode of care offered another binding
(With effect from 1 April 2018) Category 3 (urgent) calls – percentage of calls resulting in an appropriate response arriving within 120 minutes ** Operating standard that 90th centile is no greater than 120 minutes Review of Service Quality Performance Reports Issue of a Contract Performance Notice and subsequent process in accordance with GC9 Quarterly AM (With effect from 1 April 2018) Category 4 “assess, treat, transport” calls only) – percentage of calls resulting in an appropriate response arriving within 180 minutes ** Operating standard that 90th centile is no greater than 180 minutes Review of Service Quality Performance Reports Issue of a Contract Performance Notice and subsequent process in accordance with GC9 Quarterly AM Mixed sex accommodation breaches E.B.S.1 Mixed sex accommodation breach* >0 Review of Service Quality Performance Reports £250 per day per Service User affected Monthly A CR MH Cancelled operations E.B.S.2 All Service who have operations cancelled, on or after the day of admission (including the day of surgery), for reasons to be offered another binding Number of Service who are not offered another binding date Review of Service Quality Performance Reports Non-payment of associated with cancellation and non- payment or reimbursement (as applicable) of re-scheduled episode of care Monthly A CR clinical
1-nhs-standard-contract-2017-19-particulars-full-length-may-2018.docx