supplier has insurances • the supplier has realistic implementation and risk • management 5.4 Does the agency’s plan reflect the updated project management plan reflects • the supplier’s plans? tender proposals personnel and responsibilities have been defined • and organised on the agency side supplier’s personnel have been vetted to meet • project requirements a process exists for resolving issues, and is agreed • with supplier evidence that all plans have been reviewed, agreed • and included in the contract 5.5 Are the long-term contract, a long-term plan with a contract management • administration plan and strategy and a detailed service delivery plan exists performance measurement key performance measures agreed with supplier • process complete? an analysis of the project plan showing that • resource requirements are identified, planned, budgeted and available when required required resources and sourcing identified • defined roles and responsibilities • 5.6 Are all mechanisms and the project plan confirms arrangements for • processes for the next phase management, monitoring, transition and in place? implementation 5.7 Are the service management a documented service management strategy and • plan, administration and plan for the agency service level arrangements defined and agreed service level management, • complete? service levels, service quality and measure-ment between the agency and supplier responsibilities for each party agreed • defined and agreed standards for services • defined and agreed monitoring, reporting and • review mechanism 5.8 Is the management process change control procedures (both technical and • for service change complete? business) defined, agreed and included in the contract management process and responsibilities are • defined and agreed 5.9 Is there an acceptance an acceptance/commissioning strategy and plan • strategy or commissioning exist with fully documented and timetabled decision strategy, as applicable? paths decision-makers are clearly identified and informed • their role in acceptance the acceptance criteria is agreed with supplier • a validated acceptance testing plan, including • technical and business components 5.10 Is there an implementation an implementation strategy and plan exist • strategy? users, stakeholders and the agency’s business • management are involved in developing the strategy where applicable, plans for transition to new ways • of working
• supplier has insurances • the supplier has realistic implementation and risk management 5.4 Does the agency’s plan reflect the supplier’s plans? • the updated project management plan reflects tender proposals • personnel and responsibilities have been defined and organised on the agency side • supplier’s personnel have been vetted to meet project requirements • a process exists for resolving issues, and is agreed with supplier • evidence that all plans have been reviewed, agreed and included in the contract 5.5 Are the long-term contract, administration plan and performance measurement process complete? • a long-term plan with a contract management strategy and a detailed service delivery plan exists • key performance measures agreed with supplier • an analysis of the project plan showing that resource requirements are identified, planned, budgeted and available when required • required resources and sourcing identified • defined roles and responsibilities 5.6 Are all mechanisms and processes for the next phase in place? • the project plan confirms arrangements for management, monitoring, transition and implementation 5.7 Are the service management plan, administration and service level arrangements complete? • a documented service management strategy and plan for the agency • defined and agreed service level management, service levels, service quality and measure-ment between the agency and supplier • responsibilities for each party agreed • defined and agreed standards for services • defined and agreed monitoring, reporting and review mechanism 5.8 Is the management process for service change complete? • change control procedures (both technical and business) defined, agreed and included in the contract • management process and responsibilities are defined and agreed 5.9 Is there an acceptance strategy or commissioning strategy, as applicable? • an acceptance/commissioning strategy and plan exist with fully documented and timetabled decision paths • decision-makers are clearly identified and informed their role in acceptance • the acceptance criteria is agreed with supplier • a validated acceptance testing plan, including technical and business components 5.10 Is there an implementation strategy? • an implementation strategy and plan exist • users, stakeholders and the agency’s business management are involved in developing the strategy • where applicable, plans for transition to new ways of working
A_Handbook_for_Conducting_Assurance_Reviews_FMR_7.docx