Finding: Corrective Action: Timeframe (days): (e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.) Standard 1.1.2: Consumer Rights During Service Delivery (HDS(C)S.2008:1.1.2) Consumers are informed of rights. ARC D6.1; D6.2; D16.1b.iii ARHSS D6.1; D6.2; D16.1b.iii Attainment and Risk: FA Evidence: A registered nurse discusses the Code, including the complaints process with residents and their family on admission. Discussions relating to the Code are also held at during the monthly residents' meetings (meeting minutes sighted). Residents and family interviewed including 10 residents (six rest home and four hospital) and 11 family members (three rest home, four hospital and four dementia unit) confirm their rights are being upheld by the service. Information regarding the Health and Disability Advocacy Service is clearly displayed in multiple locations throughout the facility and in a brochure that is held at reception. Pamphlets around the Code are available at the front entrance of the service with posters in English and Maori in all areas including the dementia unit. If necessary, staff will read and explain information to residents as stated by the health care assistants and registered nurses interviewed. Information is also given to next of kin or enduring power of attorney (EPOA) to read to and discuss with the resident in private. Ten residents and 11 family members interviewed are able to describe their rights and advocacy services particularly in relation to the complaints process. An audit of the Code and advocacy in June 2014 shows that the audit achieved 96%. The District Health requirements are met. Criterion 1.1.2.3 (HDS(C)S.2008:1.1.2.3) Opportunities are provided for explanations, discussion, and clarification about the Code with the consumer, family/whānau of choice where appropriate and/or their legal representative during contact with the service. Attainment and Risk: FA Evidence:
Finding: Corrective Action: Timeframe (days): (e.g. for 1 week choose 7, for 1 month choose 30, for 6 months choose 180, etc.) Standard 1.1.2: Consumer Rights During Service Delivery (HDS(C)S.2008:1.1.2) Consumers are informed of rights. ARC D6.1; D6.2; D16.1b.iii ARHSS D6.1; D6.2; D16.1b.iii Attainment and Risk: FA Evidence: A registered nurse discusses the Code, including the complaints process with residents and their family on admission. Discussions relating to the Code are also held at during the monthly residents' meetings (meeting minutes sighted). Residents and family interviewed including 10 residents (six rest home and four hospital) and 11 family members (three rest home, four hospital and four dementia unit) confirm their rights are being upheld by the service. Information regarding the Health and Disability Advocacy Service is clearly displayed in multiple locations throughout the facility and in a brochure that is held at reception. Pamphlets around the Code are available at the front entrance of the service with posters in English and Maori in all areas including the dementia unit. If necessary, staff will read and explain information to residents as stated by the health care assistants and registered nurses interviewed. Information is also given to next of kin or enduring power of attorney (EPOA) to read to and discuss with the resident in private. Ten residents and 11 family members interviewed are able to describe their rights and advocacy services particularly in relation to the complaints process. An audit of the Code and advocacy in June 2014 shows that the audit achieved 96%. The District Health requirements are met. Criterion 1.1.2.3 (HDS(C)S.2008:1.1.2.3) Opportunities are provided for explanations, discussion, and clarification about the Code with the consumer, family/whānau of choice where appropriate and/or their legal representative during contact with the service. Attainment and Risk: FA Evidence:
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