feel supported by the nurse manager and nursing staff. There are implemented competencies for care workers and the registered nurse. There are clear ethical and professional standards and boundaries within job descriptions. The service has exceeded the required standard around good practice. Standard 1.1.9: Communication FA Residents interviewed stated they were welcomed on entry and were given time and explanation about the services and procedures. A sample of incident Service providers communicate effectively with reports reviewed, and associated resident files, evidenced recording of family consumers and provide an environment notification following incidents and change in health status. Relatives conducive to effective communication. interviewed confirm they are notified of any changes in their family member’s health status. The nurse manager and registered nurse were able to identify the processes that are in place to support family being kept informed. Non-Subsidised residents are advised in writing of their eligibility and the process to become a subsidised resident should they wish to do so. Residents and family are informed prior to entry of the scope of services and any items they have to pay for that are not covered by the agreement. The facility has an interpreter policy to guide staff in accessing interpreter services. Residents (and their family/whānau) are provided with this information at the point of entry. Families are encouraged to visit. Standard 1.2.1: Governance FA Walmsley House is part of the Presbyterian Support Southland (PSS) organisation. The service is one of four aged care facilities governed by the The governing body of the organisation ensures PSS trust board. The service is certified to provide rest home level care for up services are planned, coordinated, and to 31 residents. On the days of audit there were 29 residents including two on appropriate to the of consumers. short-term respite care, one on an ACC contract and one on a younger person with disability contract. The nurse manager is a registered nurse and maintains an annual practicing certificate. She has been in the role since November 2014 having previously worked for PSS for four years. The nurse manager is supported by a registered nurse, care staff and PSS management team, including a quality manager and the director of services for older people. Presbyterian Support Southland has an overall strategic plan and quality programme with specific quality initiatives conducted at Walmsley House. The organisation has a philosophy of care, which includes a mission statement. The nurse manager has completed in excess of eight hour’s professional development in the past 12 months.
feel supported by the nurse manager and nursing staff. There are implemented competencies for care workers and the registered nurse. There are clear ethical and professional standards and boundaries within job descriptions. The service has exceeded the required standard around good practice. Standard 1.1.9: Communication Service providers communicate effectively with consumers and provide an environment conducive to effective communication. FA Residents interviewed stated they were welcomed on entry and were given time and explanation about the services and procedures. A sample of incident reports reviewed, and associated resident files, evidenced recording of family notification following incidents and change in health status. Relatives interviewed confirm they are notified of any changes in their family member’s health status. The nurse manager and registered nurse were able to identify the processes that are in place to support family being kept informed. Non-Subsidised residents are advised in writing of their eligibility and the process to become a subsidised resident should they wish to do so. Residents and family are informed prior to entry of the scope of services and any items they have to pay for that are not covered by the agreement. The facility has an interpreter policy to guide staff in accessing interpreter services. Residents (and their family/whānau) are provided with this information at the point of entry. Families are encouraged to visit. Standard 1.2.1: Governance The governing body of the organisation ensures services are planned, coordinated, and appropriate to the of consumers. FA Walmsley House is part of the Presbyterian Support Southland (PSS) organisation. The service is one of four aged care facilities governed by the PSS trust board. The service is certified to provide rest home level care for up to 31 residents. On the days of audit there were 29 residents including two on short-term respite care, one on an ACC contract and one on a younger person with disability contract. The nurse manager is a registered nurse and maintains an annual practicing certificate. She has been in the role since November 2014 having previously worked for PSS for four years. The nurse manager is supported by a registered nurse, care staff and PSS management team, including a quality manager and the director of services for older people. Presbyterian Support Southland has an overall strategic plan and quality programme with specific quality initiatives conducted at Walmsley House. The organisation has a philosophy of care, which includes a mission statement. The nurse manager has completed in excess of eight hour’s professional development in the past 12 months.
AuditSummary_PRMS_CommunicatePublish_000001334002.docx