Service providers are responsible for ensuring that workers have appropriate training to carry out personal care, for example, a Certificate III in Aged/Community Care or equivalent is desirable. Social support Social support assists a client to participate in community life through meeting need for social contact and accompaniment. Activities include: visiting services telephone based monitoring services assisting the person with shopping and other related activities. Respite care Respite care is the assistance that a carer receives as a result of supervision and assistance provided to the client. The carer may or may not be present during the delivery of the service. Other meal services Other meal services refer to assistance with preparing and cooking a meal in a client’s home, and includes providing advice on nutrition, storage and food preparation. The primary focus of this service is assistance with food preparation. It does not cover the delivery of a meal prepared elsewhere. All paid staff and volunteers involved in the preparation and handling of food should be provided with information regarding safe food handling as it relates to their activities. Service providers are required to comply with state and territory based references and guidelines relevant to safe food handling practices. Service Group Two Assessment The assessment service type refers to assessment and re-assessment activities that are directly attributable to individual clients. It includes assessment activities associated with: client intake procedures and the determination of eligibility for service provision determination of the client’s capacity to undertake activities of daily living to inform the assessment of need for assistance assessment of level of need for assistance and most appropriate service response. Client care coordination The client care coordination service type involves coordination activities provided to clients who need support from more than one Commonwealth HACC service type and need assistance to facilitate access to these services. This assistance to access services is often short term, and is unlikely to be provided to every client on every occasion of service. Client care coordination involves the following activities: implementing the care plan liaison within, or with another service provider that provides care to the same client support to ensure that the client has access to the range of services required monitoring and reviewing the care plan or service plan.
Service providers are responsible for ensuring that workers have appropriate training to carry out personal care, for example, a Certificate III in Aged/Community Care or equivalent is desirable. Social support Social support assists a client to participate in community life through meeting need for social contact and accompaniment. Activities include: visiting services telephone based monitoring services assisting the person with shopping and other related activities. Respite care Respite care is the assistance that a carer receives as a result of supervision and assistance provided to the client. The carer may or may not be present during the delivery of the service. Other meal services Other meal services refer to assistance with preparing and cooking a meal in a client’s home, and includes providing advice on nutrition, storage and food preparation. The primary focus of this service is assistance with food preparation. It does not cover the delivery of a meal prepared elsewhere. All paid staff and volunteers involved in the preparation and handling of food should be provided with information regarding safe food handling as it relates to their activities. Service providers are required to comply with state and territory based references and guidelines relevant to safe food handling practices. Service Group Two Assessment The assessment service type refers to assessment and re-assessment activities that are directly attributable to individual clients. It includes assessment activities associated with: client intake procedures and the determination of eligibility for service provision determination of the client’s capacity to undertake activities of daily living to inform the assessment of need for assistance assessment of level of need for assistance and most appropriate service response. Client care coordination The client care coordination service type involves coordination activities provided to clients who need support from more than one Commonwealth HACC service type and need assistance to facilitate access to these services. This assistance to access services is often short term, and is unlikely to be provided to every client on every occasion of service. Client care coordination involves the following activities: implementing the care plan liaison within, or with another service provider that provides care to the same client support to ensure that the client has access to the range of services required monitoring and reviewing the care plan or service plan.
annexure_8b_-_program_guidelines.docx