71. Cleaning FMSP to Sinks, toilets, Sinks, toilets, bowls, clean the bowls, urinals, and urinals, showers, toilet showers, shower Disinfecting shower mats, facilities in mats, plumbing of all plumbing fixtures, a manner fixtures, ablution partitions, doors (both and partitions, doors Surfaces frequency (both internal internal and access which and access doors), walls and avoids any doors), walls and toilets within the complaints mirrors to be Cleaning Areas shall regarding reasonably free be disinfected and unpleasant from visible cleaned using a odours deposits, dirt, germicidal detergent within the streaks, soap on a scheduled basis toilet scum and in accordance with the facilities. unpleasant Cleaning Priority odours. Matrix. FMSP to clean all sinks, baths, toilets, urinals, troughs, cisterns, drinking fountains, Working shower heads, 3 N/A MAD Hours chains and plugs within the toilet facilities in a manner and frequency which: avoids the occurrence of stains, ingrained dirt or heavy build-up of lime scale, dry germ; and/or avoids streak marks and smears. FMSP shall utilise cleaning processes which ensure protection of all surfaces within the toilet facilities at the facilities. 72. Restocking Toilet supplies, Provide FMSP with Toilet Amenity basket supplies in in Cycad and of Toilet including soap for details of normal the Platinum Lounges Supplies dispensers, usage patterns. restrooms to be fully towels, air freshners, Endeavour to or locker stocked at all report any toilet paper and rooms to times with Working shortages in 3 N/A MAD etc shall be not run out toothbrush, Hours respect of toilet based on toothpaste, restocked sufficiently supplies to the normal shavers and on a scheduled basis Help Desk. usage shaving cream in accordance with the patterns. and shower cap. Cleaning Schedule. 73. Shower FMSP shall ensure: Ensure all Facilities All dispensers shower in the showers facilities are to be filled with maintained correct etc to ensure – all the time. optimal Ensure availability. hairdryers are working; Ensure towels placed in shower as per spec; Working 3 N/A MAD Ensure as soon Hours as a passenger leaves the shower that it is cleaned: Dustbin emptied, Toilet paper folded as per Product specification, to be folded into a small v;
71. Cleaning and Disinfecting of all ablution Surfaces Sinks, toilets, bowls, urinals, showers, shower mats, plumbing fixtures, partitions, doors (both internal and access doors), walls and toilets within the Cleaning Areas shall be disinfected and cleaned using a germicidal detergent on a scheduled basis in accordance with the Cleaning Priority Matrix. FMSP to clean the toilet facilities in a manner and frequency which avoids any complaints regarding unpleasant odours within the toilet facilities. 3 N/A MAD Working Hours Sinks, toilets, bowls, urinals, showers, shower mats, plumbing fixtures, partitions, doors (both internal and access doors), walls and mirrors to be reasonably free from visible deposits, dirt, streaks, soap scum and unpleasant odours. FMSP to clean all sinks, baths, toilets, urinals, troughs, cisterns, drinking fountains, shower heads, chains and plugs within the toilet facilities in a manner and frequency which: avoids the occurrence of stains, ingrained dirt or heavy build-up of lime scale, dry germ; and/or avoids streak marks and smears. FMSP shall utilise cleaning processes which ensure protection of all surfaces within the toilet facilities at the facilities. 72. Restocking of Toilet Supplies Toilet supplies, including soap for dispensers, towels, air freshners, toilet paper and etc shall be restocked sufficiently on a scheduled basis in accordance with the Cleaning Schedule. Provide FMSP with details of normal usage patterns. Endeavour to report any shortages in respect of toilet supplies to the Help Desk. Toilet supplies in the restrooms or locker rooms to not run out based on normal usage patterns. 3 N/A MAD Working Hours Amenity basket in Cycad and Platinum Lounges to be fully stocked at all times with toothbrush, toothpaste, shavers and shaving cream and shower cap. 73. Shower Facilities FMSP shall ensure: All dispensers in the showers to be filled with correct etc – all the time. Ensure hairdryers are working; Ensure towels placed in shower as per spec; Ensure as soon as a passenger leaves the shower that it is cleaned: Dustbin emptied, Toilet paper folded as per Product specification, to be folded into a small v; Ensure all shower facilities are maintained to ensure optimal availability. 3 N/A MAD Working Hours
Annexure_A__Cleaning_Service_Level_Specification_Final.docx