Members of CIS Boards of Management are drawn from the statutory, voluntary and community sector and from CIS volunteers. Volunteering Volunteers play a central role in various aspects of service delivery information – provision, reception, interpretation and administration. Thirty percent of the face-to-face service is provided by 1,164 volunteers, equivalent to 121 equivalent staff. A national volunteer strategy is developed to provide a framework to support Citizens Information Services to resource their volunteer cohort. The Citizens Information Board recognises that a national service cannot meet the increased demand for quantity and quality in an increasingly complex environment without substantial support for volunteer management in the service. In 2010 a new Volunteer Recognition Programme was initiated marking the contribution of volunteers to their local CIS. In 2011 24 volunteers with over 20 years of service to their community though their local Citizens Information Service were honoured at a special volunteer recognition ceremony in the EU Commission office in Dublin. Minister of State for European Affairs, Lucinda Creighton TD presented certificates and a commemorative bowl to each of the CIS volunteers. Service demand and statistics The total CIB grant allocation to CISs in 2011 was million (See Appendix 5 €12.4 for a breakdown of this figure). Number of clients: 657,653 (a decrease of 1% on 2010) Number of queries: (an increase of 2% on 2010) 1,014,699 Number of queries per client: 1.54 (1.49 in 2010) the overall number of CIS clients decreased by 1% on the 2010 figure, the number of queries increased by 2%. This suggests that people using the service are presenting with multi-faceted issues. CISs universally noted that queries and related client needs were becoming more complex because of the impact of the recession on individuals and families. 60% of clients were female, 40% male (the same as 2010). Almost three-quarters (74%) contacted the CISs in person (72% in 2010); 25% by telephone (27% in 2010) and 1% by email.
Members of CIS Boards of Management are drawn from the statutory, voluntary and community sector and from CIS volunteers. Volunteering Volunteers play a central role in various aspects of service delivery – information provision, reception, interpretation and administration. Thirty percent of the face-to-face service is provided by 1,164 volunteers, equivalent to 121 equivalent staff. A national volunteer strategy is developed to provide a framework to support Citizens Information Services to resource their volunteer cohort. The Citizens Information Board recognises that a national service cannot meet the increased demand for quantity and quality in an increasingly complex environment without substantial support for volunteer management in the service. In 2010 a new Volunteer Recognition Programme was initiated marking the contribution of volunteers to their local CIS. In 2011 24 volunteers with over 20 years of service to their community though their local Citizens Information Service were honoured at a special volunteer recognition ceremony in the EU Commission office in Dublin. Minister of State for European Affairs, Lucinda Creighton TD presented certificates and a commemorative bowl to each of the CIS volunteers. Service demand and statistics The total CIB grant allocation to CISs in 2011 was €12.4 million (See Appendix 5 for a breakdown of this figure). Number of clients: 657,653 (a decrease of 1% on 2010) Number of queries: 1,014,699 (an increase of 2% on 2010) Number of queries per client: 1.54 (1.49 in 2010) the overall number of CIS clients decreased by 1% on the 2010 figure, the number of queries increased by 2%. This suggests that people using the service are presenting with multi-faceted issues. CISs universally noted that queries and related client needs were becoming more complex because of the impact of the recession on individuals and families. 60% of clients were female, 40% male (the same as 2010). Almost three-quarters (74%) contacted the CISs in person (72% in 2010); 25% by telephone (27% in 2010) and 1% by email.
annual_report2011.docx