15 minutes and no longer than 30 minutes* E.B.S.8b Following handover >0 Review of Service £100 per where > 60 Monthly AM between ambulance and Quality Performance minutes (in total, not A&E, ambulance crew Reports aggregated with E.B.S.8a should be ready to consequence) in the accept new calls within relevant month 15 minutes and no longer than 60 minutes* E.B.S.5 Trolley waits in A&E not >0 Review of Service £1,000 per incidence in Monthly A+E longer than 12 hours* Quality Performance the relevant month Reports E.B.S.6 No urgent operation >0 Review of Service Quality £5,000 per incidence in the Monthly A should be cancelled for a Performance Reports relevant CR second time* VTE risk assessment: 95% Review of Service Issue of Contract Quarterly A all inpatient Service Quality Performance Performance Notice and undergoing risk Reports subsequent process in assessment for VTE, as accordance with GC9 defined in Contract Technical Guidance Duty of candour Each failure to Review of Service Quality Recovery of the cost of the Monthly All notify the Performance Reports episode of care, or £10,000 Relevant Person if the cost of the episode of of a suspected care is unknown or or actual indeterminate Notifiable Safety Incident in accordance with Regulation 20 of
15 minutes and no longer than 30 minutes* E.B.S.8b Following handover between ambulance and A&E, ambulance crew should be ready to accept new calls within 15 minutes and no longer than 60 minutes* >0 Review of Service Quality Performance Reports £100 per where > 60 minutes (in total, not aggregated with E.B.S.8a consequence) in the relevant month Monthly AM E.B.S.5 Trolley waits in A&E not longer than 12 hours* >0 Review of Service Quality Performance Reports £1,000 per incidence in the relevant month Monthly A+E E.B.S.6 No urgent operation should be cancelled for a second time* >0 Review of Service Quality Performance Reports £5,000 per incidence in the relevant Monthly A CR VTE risk assessment: all inpatient Service undergoing risk assessment for VTE, as defined in Contract Technical Guidance 95% Review of Service Quality Performance Reports Issue of Contract Performance Notice and subsequent process in accordance with GC9 Quarterly A Duty of candour Each failure to notify the Relevant Person of a suspected or actual Notifiable Safety Incident in accordance with Regulation 20 of Review of Service Quality Performance Reports Recovery of the cost of the episode of care, or £10,000 if the cost of the episode of care is unknown or indeterminate Monthly All
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