Mean Time to Repair (Severity 1 Issues) = elapsed business > 3 Monthly days for days Reporting <= 3 > 5 Service Per Issue all and Month days days Report resolved <= 5 Severity days 1 Issues) ÷ (Total number of all resolved Severity 1 Issues)
Reporting Month Monthly Service Report Per Issue Mean Time to Repair (Severity 1 Issues) = elapsed business days for all resolved Severity 1 Issues) ÷ (Total number of all resolved Severity 1 Issues) <= 3 days > 3 days and <= 5 days > 5 days
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