Complete the sentence with the correct question tag. a. is there Complete the sentence with the correct question tag. c. did you Put the for dealing with complaints in the correct order. 1. Apologise 2. Summarise the problem 3. Show you understand 4. Offer a solution 5. Apologise Choose the correct response to the complaint. b. I apologise madam. I will ask the chef to cook it again. Choose the correct response to the complaint. d. I’m sorry sir. I will send some to your room now. Write three things that you need on a customer complaint form. 1. Employee name 2. Complaint details 3. Time and date 4. Action taken 5. Follow-up required. Write three things you should do when phoning a supplier to make an order. 1. your name 2. your company name 3. your department 4. why you are calling. Who you complain to if your luggage was lost? c. Lost and department
Complete the sentence with the correct question tag. a. is there Complete the sentence with the correct question tag. c. did you Put the for dealing with complaints in the correct order. 1. Apologise 2. Summarise the problem 3. Show you understand 4. Offer a solution 5. Apologise Choose the correct response to the complaint. b. I apologise madam. I will ask the chef to cook it again. Choose the correct response to the complaint. d. I’m sorry sir. I will send some to your room now. Write three things that you need on a customer complaint form. 1. Employee name 2. Complaint details 3. Time and date 4. Action taken 5. Follow-up required. Write three things you should do when phoning a supplier to make an order. 1. your name 2. your company name 3. your department 4. why you are calling. Who you complain to if your luggage was lost? c. Lost and department
AM_Communicate_in_English_on_the_tel_refined.docx