Notify DMS, in writing, immediately upon discovery of any 1023. GNB67 overpayments, duplicate payments, or incorrect payments, regardless of the cause. Responsible for immediate reimbursement of the 1024. overpayments, duplicate payments, or incorrect payments, regardless of the based on approval of DMS. Recoup the overpayments, duplicate payments, or incorrect 1025. GNB69 payments outside the MEMS, on approval of DMS. Perform all system maintenance to ensure the MEMS remains 1026. GNB70 current and 100% functional. Confirm security access request within five minutes of receipt, 1027. per DMS’s policy. Process reinstatement/new access/deactivation requests, 1028. GNB72 within timeframe established per CHFS policy. Establish method of destruction of confidential information by 1029. shredding and/or burning, in accordance with Commonwealth and Federal requirements. The MEMS Vendor should provide the Commonwealth staff with online access to all MEMS online screens, systems, and data, including all Web-enabled capabilities, for 99% of each month, 24 hours per day, seven days per week, with the exception of scheduled downtime. The MEMS Vendor should 1030. GNB74 maintain the MEMS accessibility during other hours, subject to reasonable Commonwealth notification. Response time should be less than or equal to three seconds for access to inquiry and update screens, as measured on the Commonwealth’s equipment.
1023. GNB67 Notify DMS, in writing, immediately upon discovery of any overpayments, duplicate payments, or incorrect payments, regardless of the cause. 1024. Responsible for immediate reimbursement of the overpayments, duplicate payments, or incorrect payments, regardless of the based on approval of DMS. 1025. GNB69 Recoup the overpayments, duplicate payments, or incorrect payments outside the MEMS, on approval of DMS. 1026. GNB70 Perform all system maintenance to ensure the MEMS remains current and 100% functional. 1027. Confirm security access request within five minutes of receipt, per DMS’s policy. 1028. GNB72 Process reinstatement/new access/deactivation requests, within timeframe established per CHFS policy. 1029. Establish method of destruction of confidential information by shredding and/or burning, in accordance with Commonwealth and Federal requirements. 1030. GNB74 The MEMS Vendor should provide the Commonwealth staff with online access to all MEMS online screens, systems, and data, including all Web-enabled capabilities, for 99% of each month, 24 hours per day, seven days per week, with the exception of scheduled downtime. The MEMS Vendor should maintain the MEMS accessibility during other hours, subject to reasonable Commonwealth notification. Response time should be less than or equal to three seconds for access to inquiry and update screens, as measured on the Commonwealth’s equipment.
Attachment_I_-_MEMS_Fiscal_Agent_Requirements[1].docx