Consideration of pathways for community and service design to be further informed and other alternative support, especially where co-produced service users are re directed away from CRHT to March TB other services, - Develop a service directory or 2016 stop shop’ concept. ‘one Hub Team Service User Surveys relating to patient satisfaction/experience of using the service. Consideration to developing a service user charter 2.3 Place of Safety CCG’s, BEH-MHT, Deliver service that is compliant with Delivery groups to seek assurance of: LA’s, Met Police NICE) Quality Standards for service user TB Local arrangements to ensure that people experience in adult mental health. admitted to a 'place of safety' are assessed under Service users are able to access a local the Mental Health Act within 4 hours. helpline 24 hours a day. Adherence to Pan London protocol for Place of On going Service users in crisis referred to Safety. specialist mental health services were seen within 4 hours. People admitted to a 'place of safety' were assessed under the Mental Health Act within 4 hours 2.4 Transfer to Place of Safety (by Ambulance) CCG’s London Work with London Ambulance Service to be assured that Ambulance Improved working systems with clear TB those in need of Place of Safety are transferred within Service escalation processes between emergency national protocol response times Metropolitan responses of A&E, Police and Ambulance Police services. BEH MHT March Acute Trusts 2016 2.5 A&E
Consideration of pathways for community and other alternative support, especially where service users are re directed away from CRHT to other services, - Develop a service directory or ‘one stop shop’ concept. Hub Team Service User Surveys relating to patient satisfaction/experience of using the service. Consideration to developing a service user charter March 2016 service design to be further informed and co-produced TB 2.3 Place of Safety Delivery groups to seek assurance of: Local arrangements to ensure that people admitted to a 'place of safety' are assessed under the Mental Health Act within 4 hours. Adherence to Pan London protocol for Place of Safety. On going CCG’s, BEH-MHT, LA’s, Met Police Deliver service that is compliant with NICE) Quality Standards for service user experience in adult mental health. Service users are able to access a local helpline 24 hours a day. Service users in crisis referred to specialist mental health services were seen within 4 hours. People admitted to a 'place of safety' were assessed under the Mental Health Act within 4 hours TB 2.4 Transfer to Place of Safety (by Ambulance) Work with London Ambulance Service to be assured that those in need of Place of Safety are transferred within national protocol response times March 2016 CCG’s London Ambulance Service Metropolitan Police BEH MHT Acute Trusts Improved working systems with clear escalation processes between emergency responses of A&E, Police and Ambulance services. TB 2.5 A&E
Barnet-Enfield-Haringey-10.-Crisis-Concordat-Plan-Barnet-Enfield-and-Haringey-271015.docx