Consumer rights All standards Includes 13 standards that support an outcome where consumers receive safe services of an applicable to this appropriate standard that comply with consumer rights legislation. Services are provided in a service fully attained manner that is respectful of consumer rights, facilities, informed choice, minimises harm and with some standards acknowledges cultural and individual values and beliefs. exceeded. Policies and procedures adhere with the requirements of the Code of Health and Disability Services Consumers’ Rights (the Code). Residents and families are informed regarding the Code and staff receives ongoing training about the Code. The personal privacy and values of residents are respected. There is an established Māori health plan in place. Individual care plans reference the cultural needs of residents. Discussions with residents and relatives confirmed that residents and where appropriate their families are involved in care decisions. Regular contact is maintained with families including if a resident is involved in an incident or has a change in their current health. Families and friends are able to visit residents at times that meet their needs. Examples of good practice were provided. is an established system for the management of complaints, which meets guidelines established by the Health and Disability Commissioner. Organisational management Standards applicable Includes 9 standards that support an outcome where consumers receive services that comply to this service fully with legislation and are managed in a safe, efficient and effective manner. attained. Services are planned, coordinated, and are appropriate to the needs of the residents. An assistant village manager and care lead are responsible for the day-to-day operations. Goals are documented for the service with evidence of regular reviews. A quality
Consumer rights Includes 13 standards that support an outcome where consumers receive safe services of an appropriate standard that comply with consumer rights legislation. Services are provided in a manner that is respectful of consumer rights, facilities, informed choice, minimises harm and acknowledges cultural and individual values and beliefs. All standards applicable to this service fully attained with some standards exceeded. Policies and procedures adhere with the requirements of the Code of Health and Disability Services Consumers’ Rights (the Code). Residents and families are informed regarding the Code and staff receives ongoing training about the Code. The personal privacy and values of residents are respected. There is an established Māori health plan in place. Individual care plans reference the cultural needs of residents. Discussions with residents and relatives confirmed that residents and where appropriate their families are involved in care decisions. Regular contact is maintained with families including if a resident is involved in an incident or has a change in their current health. Families and friends are able to visit residents at times that meet their needs. Examples of good practice were provided. is an established system for the management of complaints, which meets guidelines established by the Health and Disability Commissioner. Organisational management Includes 9 standards that support an outcome where consumers receive services that comply with legislation and are managed in a safe, efficient and effective manner. Standards applicable to this service fully attained. Services are planned, coordinated, and are appropriate to the needs of the residents. An assistant village manager and care lead are responsible for the day-to-day operations. Goals are documented for the service with evidence of regular reviews. A quality
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