Appendix F. Timeliness Requirements Overview In this Chapter This chapter contains a quick reference table for all timeliness measures. Chapter Topic Section Description of Timeliness Measure and Page Number (1) Specially (7) Outreach (b) Verify When the Regional Loan Center (RLC) receives Adapted to Veterans Application an application (VA from a Veteran, Form 26-4555) Housing Not Yet Information regardless of the method of submission, SAH (SAH) Rated personnel must contact the Veteran within 7 Application business days to verify the information provided Eligibility in the application. (1-12) (2) (1) General (b) When to Perform Within 7 business days of eligibility being Approval, Information established, the SAH Agent must notify the Initial About the Veteran of initial interview eligibility in writing Interview Initial using either the (the SAH eligibility FL 26-39 Interview letter) or the (the Special Housing FL 26-39b Adaptation [SHA] eligibility letter). (2-2) (2) Pre-Grant (1) General (c) Telephone If a telephone interview was completed, and the Approval Information Interview Veteran indicates they are interested in a Plan 3 Initial About the SAH grant use, a feasibility study must be Interview Initial completed within 30 business days of the Interview telephone interview. (2) Pre-Grant (1) General (d) Timeliness The initial interview must be completed within 30 Approval Information Requirements business days of eligibility. (2-3) Initial the Interview Initial Interview (2) (4) (c) Follow Up The SAH Agent must follow up with the Veteran Approval Documenting within 30 business days of the initial interview to Initial the Initial review items discussed during the interview. The Interview Interview and SAH Agent must continue to contact the Veteran Follow Up every 30 days up to grant approval or until the case is made inactive (2-8). (2) Pre-Grant (4) (d) Veteran If the Veteran becomes non-responsive after the Approval Documenting Inactivity initial interview, the SAH Agent may place the Initial the Initial case on inactive status after three attempts to Interview Interview and contact the Veteran at successive 30 business day Follow Up intervals. The first 30 business day interval begins on the day after the initial interview is completed. (2-9) Continued on next page
Appendix F. Timeliness Requirements Overview In this Chapter This chapter contains a quick reference table for all timeliness measures. Chapter Topic Section Description of Timeliness Measure and Page Number (1) Specially Adapted Housing (SAH) Application Eligibility (7) Outreach to Veterans Not Yet Rated (b) Verify Application Information When the Regional Loan Center (RLC) receives an application (VA Form 26-4555) from a Veteran, regardless of the method of submission, SAH personnel must contact the Veteran within 7 business days to verify the information provided in the application. (1-12) (2) Approval, Initial Interview (1) General Information About the Initial Interview (b) When to Perform Within 7 business days of eligibility being established, the SAH Agent must notify the Veteran of initial interview eligibility in writing using either the FL 26-39 (the SAH eligibility letter) or the FL 26-39b (the Special Housing Adaptation [SHA] eligibility letter). (2-2) (2) Pre-Grant Approval Initial Interview (1) General Information About the Initial Interview (c) Telephone Interview If a telephone interview was completed, and the Veteran indicates they are interested in a Plan 3 SAH grant use, a feasibility study must be completed within 30 business days of the telephone interview. (2) Pre-Grant Approval Initial Interview (1) General Information the Initial Interview (d) Timeliness Requirements The initial interview must be completed within 30 business days of eligibility. (2-3) (2) Approval Initial Interview (4) Documenting the Initial Interview and Follow Up (c) Follow Up The SAH Agent must follow up with the Veteran within 30 business days of the initial interview to review items discussed during the interview. The SAH Agent must continue to contact the Veteran every 30 days up to grant approval or until the case is made inactive (2-8). (2) Pre-Grant Approval Initial Interview (4) Documenting the Initial Interview and Follow Up (d) Veteran Inactivity If the Veteran becomes non-responsive after the initial interview, the SAH Agent may place the case on inactive status after three attempts to contact the Veteran at successive 30 business day intervals. The first 30 business day interval begins on the day after the initial interview is completed. (2-9) Continued on next page
AppendixF_NOV2013.docx