Written Questions D1.LAN.CL10.01 – Student Name: ____________________________________________________________ Answer all the following questions and submit to your Trainer. What are the functions of opening statements? Give two examples of opening statements. a) b) What is the meaning of the diagrams below? a. _____________________ b. _____________________ c. _____________________ What are the three steps to follow when you receive a customer complaint? a) b) c)
Written Questions – D1.LAN.CL10.01 Student Name: ____________________________________________________________ Answer all the following questions and submit to your Trainer. What are the functions of opening statements? Give two examples of opening statements. a) b) What is the meaning of the diagrams below? a. _____________________ b. _____________________ c. _____________________ What are the three steps to follow when you receive a customer complaint? a) b) c)
AM_Converse_in_English_at_basic_op_level_refined.docx