On many occasions people need the assistance of others because: They don’t know how to do it They don’t have the time Others are better equipped to do it They need more than one person to do it. What are two people who may require support from others? The people who need assistance will commonly include: Colleagues People from but related, departments Managers and supervisors. What are two types of support that can be provided? Provide an example of each. Physical support skill sets and actual physical help whether it be lifting, carrying, – pushing or pulling Intellectual support frameworks, documents, knowledge and advice – Financial support money needed to be able to undertake an activity – Infrastructural support physical items including buildings, equipment, furnishing, – fittings and fixtures Resources support food, beverages, uniforms, stationary and other supplies – Mentoring advice and guidance – Answer or to the following statement: Different types of support ‘True’ ‘False’ are required for different situations. The answer is true. Interpersonal skills are important when providing support. Please identify three types of interpersonal skills. A genuine service ethic Patience Excellent communication skills A sense of humour The ongoing need to be polite and courteous Warmth and empathetic Knowing when to back off and allow people to help themselves Being yourself
On many occasions people need the assistance of others because: They don’t know how to do it They don’t have the time Others are better equipped to do it They need more than one person to do it. What are two people who may require support from others? The people who need assistance will commonly include: Colleagues People from but related, departments Managers and supervisors. What are two types of support that can be provided? Provide an example of each. Physical support – skill sets and actual physical help whether it be lifting, carrying, pushing or pulling Intellectual support – frameworks, documents, knowledge and advice Financial support – money needed to be able to undertake an activity Infrastructural support – physical items including buildings, equipment, furnishing, fittings and fixtures Resources support – food, beverages, uniforms, stationary and other supplies Mentoring – advice and guidance Answer ‘True’ or ‘False’ to the following statement: Different types of support are required for different situations. The answer is true. Interpersonal skills are important when providing support. Please identify three types of interpersonal skills. A genuine service ethic Patience Excellent communication skills A sense of humour The ongoing need to be polite and courteous Warmth and empathetic Knowing when to back off and allow people to help themselves Being yourself
AM_Provide_prof_support_to_bus_colleagues_refined.docx