We will ensure that the safety An agenda template that Our Trust secretary will assess and quality of care is the top prioritises the safety and its use and report to the Board priority at meetings quality of care will be as part of the annual review of developed by the Trust and committee structure and This will help us ensure that used by all committee Chairs. effectiveness. the quality and safety of care is central to all we do. 4.5 Patient Experience This table sets out the 3 targets for Patient Experience in the next year and how we will measure and monitor our progress. Our Patient Experience quality What success will look like How we will monitor, measure priorities for 2015/16 and why and report our progress we chose them We will improve our Our Patient Experience Review We will review what these mechanisms to listen to the will prioritise and groups tell us and monitor any experiences of vulnerable and commission two reports required actions via our seldom heard groups. focussing on the care received Patient Experience Review by vulnerable and seldom Group which reports to our The Trust is committed to heard groups. Quality & Governance improving and extending the Committee. ways it listens to the experiences of patients so – that we can continuously improve our care. We will review and improve We will introduce Dementia We will continue to review and our hospital environment to Bus at key points in our report on the experiences of support patients with corridors and specialist clocks patients and carers via reports dementia. in our care of the elderly to our Safeguarding inpatient wards. Committee. The Trust recognises that patients with dementia are Our Dementia Liaison will particularly vulnerable in the provide specialist advise in all acute hospital environment major refurbishments to and would like to do more to ensure that we maximise support this. opportunities to make our facilities supportive to this patient group.
We will ensure that the safety and quality of care is the top priority at meetings This will help us ensure that the quality and safety of care is central to all we do. An agenda template that prioritises the safety and quality of care will be developed by the Trust and used by all committee Chairs. Our Trust secretary will assess its use and report to the Board as part of the annual review of committee structure and effectiveness. 4.5 Patient Experience This table sets out the 3 targets for Patient Experience in the next year and how we will measure and monitor our progress. Our Patient Experience quality priorities for 2015/16 and why we chose them What success will look like How we will monitor, measure and report our progress We will improve our mechanisms to listen to the experiences of vulnerable and seldom heard groups. The Trust is committed to improving and extending the ways it listens to the experiences of patients – so that we can continuously improve our care. Our Patient Experience Review will prioritise and commission two reports focussing on the care received by vulnerable and seldom heard groups. We will review what these groups tell us and monitor any required actions via our Patient Experience Review Group which reports to our Quality & Governance Committee. We will review and improve our hospital environment to support patients with dementia. The Trust recognises that patients with dementia are particularly vulnerable in the acute hospital environment and would like to do more to support this. We will introduce Dementia Bus at key points in our corridors and specialist clocks in our care of the elderly inpatient wards. Our Dementia Liaison will provide specialist advise in all major refurbishments to ensure that we maximise opportunities to make our facilities supportive to this patient group. We will continue to review and report on the experiences of patients and carers via reports to our Safeguarding Committee.
Agenda%20Item%201000%2015%20%20Draft%2020142015%20Quality%20Account.docx