In case Brussels Airlines detects an un-ticketed No Show in his inventory, an ADM will be raised for the amount of € 40 per passenger / PNR (or equivalent). Those ADMs will be sent out to the segment creator which can differ from the PNR owner. Ticketed segments that result in No Show: In case of No Show, additional penalties can be applicable for refund or ticket exchange/reissue according to the fare rules. The ADM amount in those cases shall be equal to the under collection and/or the no show penalty as indicated in the fare rules plus the applicable ADM fee of € 15 or equivalent. Credit Card chargeback In case Brussels Airlines is debited by the credit card acquirer for a fraud case, a purchase rejection by the passenger or credit card misuse on a ticket issued by the agent, Brussels Airlines will charge the agent for the cost. The agent is responsible for checking the validity of the credit card and to ensure that the cardholder’s signature is provided as well as ensuring that the card is accepted for payment by Brussels Airlines. Brussels Airlines reserves the right to issue an ADM when abusive usage of a credit card in name of the agent and in connection with air transportation sale for any customer of the agent is detected, according to IATA Reso 890. Contact Information For further inquiries related to fare audit ADMs/ACMs, please contact your local Brussels Airlines sales office or mail to mien.rotthier@brusselsairlines.com. Brussels Airlines reserves the right to amend, adapt and/or partially delete the ADM policy at any time with prior notice. All agents are requested to report any irregularities in their booking process or ticket to the local Brussels Airlines sales team in order to avoid ADMs. GLOSSARY ADM Agency Debit Memo ACM Agency Credit Memo BSP Billing and Settlement Plan OAL Other Airline GDS Global Distribution System
In case Brussels Airlines detects an un-ticketed No Show in his inventory, an ADM will be raised for the amount of € 40 per passenger / PNR (or equivalent). Those ADMs will be sent out to the segment creator which can differ from the PNR owner. Ticketed segments that result in No Show: In case of No Show, additional penalties can be applicable for refund or ticket exchange/reissue according to the fare rules. The ADM amount in those cases shall be equal to the under collection and/or the no show penalty as indicated in the fare rules plus the applicable ADM fee of € 15 or equivalent. Credit Card chargeback In case Brussels Airlines is debited by the credit card acquirer for a fraud case, a purchase rejection by the passenger or credit card misuse on a ticket issued by the agent, Brussels Airlines will charge the agent for the cost. The agent is responsible for checking the validity of the credit card and to ensure that the cardholder’s signature is provided as well as ensuring that the card is accepted for payment by Brussels Airlines. Brussels Airlines reserves the right to issue an ADM when abusive usage of a credit card in name of the agent and in connection with air transportation sale for any customer of the agent is detected, according to IATA Reso 890. Contact Information For further inquiries related to fare audit ADMs/ACMs, please contact your local Brussels Airlines sales office or mail to mien.rotthier@brusselsairlines.com. Brussels Airlines reserves the right to amend, adapt and/or partially delete the ADM policy at any time with prior notice. All agents are requested to report any irregularities in their booking process or ticket to the local Brussels Airlines sales team in order to avoid ADMs. GLOSSARY ADM Agency Debit Memo ACM Agency Credit Memo BSP Billing and Settlement Plan OAL Other Airline GDS Global Distribution System
ADMrev01.docx