Contents Overview 5 1. Maintaining competition 7 Maintain and promote competition and remedy market failure 7 Enforcing the Act for businesses and consumers 7 Competition enforcement 7 Maintaining competition in concentrated sectors 9 Mergers 9 Remedy market failure 13 Authorisations and 13 2. Protecting consumers and fair trading 17 Protect the interests and safety of consumers and support fair trading in markets 17 Consumer protection outcomes 17 Action to protect consumers 17 Other significant activities 20 Small Business engagement 21 Product safety 23 3. Effective regulation 26 Promote the economically efficient operation of, use of and investment in monopoly infrastructure 26 Energy 26 Better Regulation Program 26 Decisions and determinations 27 Retailer authorisations and exemptions 30 Telecommunications 31 Decisions and determinations 31 Other significant events 32 Reports Released 33 Fuel price monitoring 34 Rail access 36 Decisions and determinations 36 Bulk wheat export access to port terminal services 36 – PART IIIa 37 Australia post 37 Water 38 State Water draft decision 38 4. Increasing engagement 39 Increase our engagement with the broad range of groups affected by what we do 39 Outcomes from International forUMS and conferences 39 International partnerships and collaboration 39 Consumer engagement 40 Ruby Hutchison Memorial Lecture 40 National Consumer Congress 40 AER Customer Consultative Group 40 Other stakeholder engagement 41
Contents Overview 5 1. Maintaining competition 7 Maintain and promote competition and remedy market failure 7 Enforcing the Act for businesses and consumers 7 Competition enforcement 7 Maintaining competition in concentrated sectors 9 Mergers 9 Remedy market failure 13 Authorisations and 13 2. Protecting consumers and fair trading 17 Protect the interests and safety of consumers and support fair trading in markets 17 Consumer protection outcomes 17 Action to protect consumers 17 Other significant activities 20 Small Business engagement 21 Product safety 23 3. Effective regulation 26 Promote the economically efficient operation of, use of and investment in monopoly infrastructure 26 Energy 26 Better Regulation Program 26 Decisions and determinations 27 Retailer authorisations and exemptions 30 Telecommunications 31 Decisions and determinations 31 Other significant events 32 Reports Released 33 Fuel price monitoring 34 Rail access 36 Decisions and determinations 36 Bulk wheat export – access to port terminal services 36 PART IIIa 37 Australia post 37 Water 38 State Water draft decision 38 4. Increasing engagement 39 Increase our engagement with the broad range of groups affected by what we do 39 Outcomes from International forUMS and conferences 39 International partnerships and collaboration 39 Consumer engagement 40 Ruby Hutchison Memorial Lecture 40 National Consumer Congress 40 AER Customer Consultative Group 40 Other stakeholder engagement 41
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