engagement surveys, ensure feedback on the effectiveness of our service delivery is captured Action potential areas for improvement (eg, relevant transport safety investigation reports produced in multiple languages) Outsourced services Where relevant, ensure provisions for Communications July 2013-15 Compliance monitored through multicultural access and equity are and Finance existing quality assurance framework incorporated into contracts and guidance materials Agency Multicultural Plan - Core Obligations and Objectives (continued) Openness establishing greater levels of transparency and more effective channels of communication. – Action Responsibility Timeline Targets Publishing The AMP will be made publicly available through Before AMP publically available through ATSB the ATSB’s website July 2013 website The AMP will be readily accessible for staff Staff have ready access to the AMP through the internal Hub and printed versions through the internal Hub distributed Hard Copies distributed Progress towards relevant targets (KPIs) will be Progress towards KPIs reported through reported through the annual report annual report Governance Data Established CALD stakeholder data will be shared June with relevant agencies and industry bodies 2015
engagement surveys, ensure feedback on the effectiveness of our service delivery is captured Action potential areas for improvement (eg, relevant transport safety investigation reports produced in multiple languages) Outsourced services Where relevant, ensure provisions for multicultural access and equity are incorporated into contracts and guidance materials Communications and Finance July 2013-15 Compliance monitored through existing quality assurance framework Agency Multicultural Plan - Core Obligations and Objectives (continued) Openness – establishing greater levels of transparency and more effective channels of communication. Action Responsibility Timeline Targets Publishing The AMP will be made publicly available through the ATSB’s website The AMP will be readily accessible for staff through the internal Hub and printed versions distributed Progress towards relevant targets (KPIs) will be reported through the annual report Governance Before July 2013 AMP publically available through ATSB website Staff have ready access to the AMP through the internal Hub Hard Copies distributed Progress towards KPIs reported through annual report Data Established CALD stakeholder data will be shared with relevant agencies and industry bodies June 2015
agencymulticulturalplan_2013-2015.docx