Appropriate arrangements not put in place at the time of an exam/assessment as a consequence of a temporary injury or impairment Entries Failure to clearly explain a decision of early entry for a qualification to candidate (or parent/carer) Candidate not entered/entered late (incurring a late entry fee) for a required exam/assessment Candidate entered for a wrong exam/assessment Candidate entered for a wrong tier of entry Conducting examinations Failure to adequately brief candidate on exam timetable/exam regulations prior to exam/assessment taking place Room in which exam held did not provide candidate with appropriate conditions for taking the exam Inadequate invigilation in exam room Failure to conduct exam according to the regulations Online system failed during (online) exam/assessment Disruption during exam/assessment Alleged, suspected or actual malpractice incident not investigated/reported Eligible application for special consideration for a candidate not submitted/not submitted to timescale Failure to inform/update candidate on the outcome of a special consideration application Results and Post-results Before exams, candidate not made aware of the arrangements for post-results services and the accessibility of senior members of centre staff after the publication of results Candidate not having access to a member of senior staff after the publication of results to discuss/make decision on the submission of an enquiry Candidate request for return of work after moderation and work not available/disposed of earlier than allowed in the regulations Candidate (or parent/carer) unhappy with a result (complainant to refer via exams officer to awarding body post-results services) Candidate (or parent/carer) unhappy with a centre decision not to support a clerical check, a review of marking, a review of moderation or an appeal (complainant to refer via [insert who] to the centre’s internal appeals procedure) Centre applied for the wrong post-results service/for the wrong exam paper for a candidate Centre missed awarding body deadline to apply for a post-results service Centre applied for a post-results service for candidate without gaining required candidate consent/permission
Appropriate arrangements not put in place at the time of an exam/assessment as a consequence of a temporary injury or impairment Entries Failure to clearly explain a decision of early entry for a qualification to candidate (or parent/carer) Candidate not entered/entered late (incurring a late entry fee) for a required exam/assessment Candidate entered for a wrong exam/assessment Candidate entered for a wrong tier of entry Conducting examinations Failure to adequately brief candidate on exam timetable/exam regulations prior to exam/assessment taking place Room in which exam held did not provide candidate with appropriate conditions for taking the exam Inadequate invigilation in exam room Failure to conduct exam according to the regulations Online system failed during (online) exam/assessment Disruption during exam/assessment Alleged, suspected or actual malpractice incident not investigated/reported Eligible application for special consideration for a candidate not submitted/not submitted to timescale Failure to inform/update candidate on the outcome of a special consideration application Results and Post-results Before exams, candidate not made aware of the arrangements for post-results services and the accessibility of senior members of centre staff after the publication of results Candidate not having access to a member of senior staff after the publication of results to discuss/make decision on the submission of an enquiry Candidate request for return of work after moderation and work not available/disposed of earlier than allowed in the regulations Candidate (or parent/carer) unhappy with a result (complainant to refer via exams officer to awarding body post-results services) Candidate (or parent/carer) unhappy with a centre decision not to support a clerical check, a review of marking, a review of moderation or an appeal (complainant to refer via [insert who] to the centre’s internal appeals procedure) Centre applied for the wrong post-results service/for the wrong exam paper for a candidate Centre missed awarding body deadline to apply for a post-results service Centre applied for a post-results service for candidate without gaining required candidate consent/permission
9.-Prince-Henrys-complaints-and-appeals-procedure-exams-2018-19.docx