3. Communicating and influencing Communicating clearly and concisely and ensuring that information is understandable and relevant; building productive working relationships to support buy-in for team and service objectives; actively contributing to team decision-making; championing the goals and values of the council. Core Behaviours Practical examples Development Notes Engage effectively with customers and actively encourage the team to do the same Earn the respect and confidence of others through supportive, fair and consistent behaviour Build a culture that encourages two-way discussion and information sharing Help team members to understand the bigger picture context of priority setting and policy decisions Regularly review the effectiveness of communication channels Target Outcomes/Impact Information is exchanged effectively through regular two way communication The team and individual team members have a positive and productive relationship with customers Engagement feedback from team members and customers is positive 5 CONSISTENTLY EXCEEDS 4 MEETS AND SOMETIMES 3 MEETS the competency 2 SOME aspects of competency 1 INSUFFICIENT evidence or competency requirement EXCEEDS the competency requirement requirement met evidence fails to meet requirement competency requirement
3. Communicating and influencing Communicating clearly and concisely and ensuring that information is understandable and relevant; building productive working relationships to support buy-in for team and service objectives; actively contributing to team decision-making; championing the goals and values of the council. Core Behaviours Engage effectively with customers and actively encourage the team to do the same Earn the respect and confidence of others through supportive, fair and consistent behaviour Build a culture that encourages two-way discussion and information sharing Help team members to understand the bigger picture context of priority setting and policy decisions Regularly review the effectiveness of communication channels Target Outcomes/Impact Information is exchanged effectively through regular two way communication The team and individual team members have a positive and productive relationship with customers Engagement feedback from team members and customers is positive Practical examples Development Notes 5 CONSISTENTLY EXCEEDS competency requirement 4 MEETS AND SOMETIMES EXCEEDS the competency requirement 3 MEETS the competency requirement 2 SOME aspects of competency requirement met 1 INSUFFICIENT evidence or evidence fails to meet competency requirement
ADRManagerTeamLeaderTemplate(B).docx