Generic Role Competencies Listens attentively, is courteous and adapts style to clients Respects differences in culture, styles and views of others and respectfully provides own point of view Promotes TSA in all interactions and supports effective integration of corps and social programs Identifies and analyses client needs and respects boundaries and limits of own role and capabilities Completes accurate reports and documents using appropriate technology and software applications and files documents Prioritises and performs role and responsibilities efficiently Role Required Tasks Key tasks of Key Activities Expected Outputs and the Role measures Undertake Undertake general office duties Prompt and timely retrieval of including data entry, photocopying of documents as required functions documents Office is well presentable and Respond to or redirect emails to the documents are filed appropriate personnel Documents are free of errors Typing of documents, preparing Confidentiality of information retrieving of information and is maintained data using current computer packages Maintains all social media Maintains social media sites including content is accurate & facebook & twitter appropriate in language Ensures copyright is not breached in Sources copyright eligibility accessing U-Tube clips or downloads before downloads are from the internet accessed Input SAMIS onto data base as soon as Accurate SAMIS data is able practicable after receiving it to be accessed upon request Provide Answer phone calls politely Exhibiting professional image quality of the office environment Refer people to appropriate Salvation customer Army services. Follow up with corps Accurate information provided service officer if unsure. to those making enquiries Maintain a Monitor and report any health and safety Report any potential health safe and concerns within the corps precinct. and safety concerns to corps healthy Escalate issues that cannot be attended officer environment to the corps officer Complete hazard/ incident and accident form *Maintain Petty cash tin is appropriately Petty cash tin balances at all petty cash maintained with a working balance times (receipts are preserved) and client Personal file details are updated as Privacy of all information and personal soon as changes are reported personal details are details maintained at all times All personal details are handled as per privacy guidelines
Generic Role Competencies Listens attentively, is courteous and adapts style to clients Respects differences in culture, styles and views of others and respectfully provides own point of view Promotes TSA in all interactions and supports effective integration of corps and social programs Identifies and analyses client needs and respects boundaries and limits of own role and capabilities Completes accurate reports and documents using appropriate technology and software applications and files documents Prioritises and performs role and responsibilities efficiently Role Required Tasks Key tasks of the Role Key Activities Expected Outputs and measures Undertake functions Undertake general office duties including data entry, photocopying of documents Respond to or redirect emails to the appropriate personnel Typing of documents, preparing retrieving of information and data using current computer packages Maintains social media sites including facebook & twitter Ensures copyright is not breached in accessing U-Tube clips or downloads from the internet Input SAMIS onto data base as soon as practicable after receiving it Prompt and timely retrieval of documents as required Office is well presentable and documents are filed Documents are free of errors Confidentiality of information is maintained Maintains all social media content is accurate & appropriate in language Sources copyright eligibility before downloads are accessed Accurate SAMIS data is able to be accessed upon request Provide quality customer service Answer phone calls politely Refer people to appropriate Salvation Army services. Follow up with corps officer if unsure. Exhibiting professional image of the office environment Accurate information provided to those making enquiries Maintain a safe and healthy environment Monitor and report any health and safety concerns within the corps precinct. Escalate issues that cannot be attended to the corps officer Report any potential health and safety concerns to corps officer Complete hazard/ incident and accident form *Maintain petty cash and client personal details Petty cash tin is appropriately maintained with a working balance Personal file details are updated as soon as changes are reported All personal details are handled as per privacy guidelines Petty cash tin balances at all times (receipts are preserved) Privacy of all information and personal details are maintained at all times
Administration%20and%20Social%20Media%20Role%20Profile.docx