s. 4F (2) A Code may provide for any matter relating to— (a) requiring a specified regulated entity or a specified class of regulated entity to develop, issue and comply with customer-related standards, procedures, policies and practices (including with respect to the payment of compensation to customers) in accordance with the Code; (b) specifying minimum customer-related standards, procedures, policies and practices for inclusion by a specified regulated entity or a specified class of regulated entity in a customer charter for specific services; (c) requiring a specified regulated entity or a specified class of regulated entity to enter into an agreement with another specified regulated entity or another specified class of regulated entity for the purpose of ensuring that obligations relating to customer-related standards can be met; (d) specifying principles for the negotiation of agreements required under paragraph (c) between regulated entities in relation to standards and conditions of service and supply; (e) requiring regulated entities to maintain S. 4F(2)(e) amended by specified accounting records and to prepare No. 17/2012 s. 72(a). accounts according to specified principles; (f) recovery by regulated entities of amounts S. 4F(2)(f) inserted by persons are liable to pay to regulated entities No. 17/2012 under Divisions 5, 6 and 7 of Part 13 of the s. 72(b), amended by Water Act 1989, including— No. 24/2013 s. 41(1)(a). S. 4F(2)(f)(i) (i) specifying any person or class of person substituted by who must not be charged interest on No. 24/2013 unrecovered amounts; and s. 41(1)(b).
(2) A Code may provide for any matter relating to— (a) requiring a specified regulated entity or a specified class of regulated entity to develop, issue and comply with customer-related standards, procedures, policies and practices (including with respect to the payment of compensation to customers) in accordance with the Code; (b) specifying minimum customer-related standards, procedures, policies and practices for inclusion by a specified regulated entity or a specified class of regulated entity in a customer charter for specific services; s. 4F (c) requiring a specified regulated entity or a specified class of regulated entity to enter into an agreement with another specified regulated entity or another specified class of regulated entity for the purpose of ensuring that obligations relating to customer-related standards can be met; (d) specifying principles for the negotiation of agreements required under paragraph (c) between regulated entities in relation to standards and conditions of service and supply; S. 4F(2)(e) amended by No. 17/2012 s. 72(a). (e) requiring regulated entities to maintain specified accounting records and to prepare accounts according to specified principles; S. 4F(2)(f) inserted by No. 17/2012 s. 72(b), amended by No. 24/2013 s. 41(1)(a). (f) recovery by regulated entities of amounts persons are liable to pay to regulated entities under Divisions 5, 6 and 7 of Part 13 of the Water Act 1989, including— S. 4F(2)(f)(i) substituted by No. 24/2013 s. 41(1)(b). (i) specifying any person or class of person who must not be charged interest on unrecovered amounts; and
94-121a073.docx