Person Specification Administrator/Receptionist In order to be shortlisted you must demonstrate that you meet all the essential criteria and as many of the desirable criteria as possible. Where we have a large number of applications that meet all of the essential criteria, we will then use the desirable criteria to produce the shortlist. Selection Criteria Identification Attributes Item Relevant Criteria Rank Method 1.1 Excellent communication skills and the ability to A, I E relate to all levels of both internal and external contacts. 1.2 High level of customer service skills and the A, I E ability to handle enquiries/complaints effectively 1 Skills & Abilities and efficiently. 1.3 Ability to work within defined guidelines with A, I E minimum supervision and to work effectively under pressure. 2.1 IT literate in Microsoft Outlook and Office A, I E including email, Word and Excel. General & 2 Specialist Knowledge 2.2 Financial prodcedure including credit control. A, I D 3.1 GCSE (or equivalent) grade 'C' or above in A, C E English and Mathematics. Education & 3 Training 3.2 Business Administration, Customer Service or A, C D similar qualifications. Also ECDL. 4.1 Broad experience of working within a busy A, I E administrative/customer service office environment. Relevant 4 Experience Experience of dealing with enquiries, making 4.2 A D reservations and processing bookings. 5.1 Flexibilty in approach to work and dedication to A, I E duties during mornings, evenings and weekends. Special 5 Requirements Smart and professional appearance and 5.2 willingness to wear company uniform. A, I E
Person Specification Administrator/Receptionist In order to be shortlisted you must demonstrate that you meet all the essential criteria and as many of the desirable criteria as possible. Where we have a large number of applications that meet all of the essential criteria, we will then use the desirable criteria to produce the shortlist. Selection Criteria Attributes Item Relevant Criteria Identification Method Rank 1 Skills & Abilities 1.1 1.2 1.3 Excellent communication skills and the ability to relate to all levels of both internal and external contacts. High level of customer service skills and the ability to handle enquiries/complaints effectively and efficiently. Ability to work within defined guidelines with minimum supervision and to work effectively under pressure. A, I A, I A, I E E E 2 General & Specialist Knowledge 2.1 2.2 IT literate in Microsoft Outlook and Office including email, Word and Excel. Financial prodcedure including credit control. A, I A, I E D 3 Education & Training 3.1 3.2 GCSE (or equivalent) grade 'C' or above in English and Mathematics. Business Administration, Customer Service or similar qualifications. Also ECDL. A, C A, C E D 4 Relevant Experience 4.1 4.2 Broad experience of working within a busy administrative/customer service office environment. Experience of dealing with enquiries, making reservations and processing bookings. A, I A E D 5 Special Requirements 5.1 5.2 Flexibilty in approach to work and dedication to duties during mornings, evenings and weekends. Smart and professional appearance and willingness to wear company uniform. A, I A, I E E
Administrator-Receptionist%20JD.docx