QEnergy 4.29 68% 44% ▲1.85 Red Energy 0.65 33% 70% ▼0.38 Sanctuary Energy 0.29 57% 100% ▼0.11 Simply Energy 6.28 50% 89% ▲6.08 TOTAL NSW 1.06 61% 75% ▼0.05 * Excludes PAYG customers. Table 2.11: Residential gas customers disconnected and reconnected by retailers for non-payment in 2014-15 Retailer Disconnections Reconnections % of reconnections that (per 100) (% of disconnections) occurred within 7 days South Australia AGL 1.27 39% 84% ▲0.32 Alinta Energy 1.67 30% 63% ▼0.47 EnergyAustralia 0.43 35% 75% ▲0.35 Origin Energy 0.68 53% 76% ▲0.21 Simply Energy 2.62 36% 58% ▲0.32 TOTAL SA 1.12 43% 75% ▲0.27 ACT ActewAGL 1.25 37% 77% ▲0.35 EnergyAustralia 0.69 21% 67% ▼1.20 TOTAL ACT 1.20 37% 77% ▲0.27 NSW ActewAGL 2.48 32% 64% ▲1.29 AGL 0.72 25% 80% ▲0.21 EnergyAustralia 0.14 22% 81% ▼0.01 Lumo Energy 0.09 6% 100% ▼0.58 Origin Energy 0.75 32% 59% ▲0.57 TOTAL NSW 0.62 27% 73% ▲0.20 Tables 2.12 and 2.13 show the number of residential electricity and gas disconnections in each jurisdiction since 2009-10. Following successive years of increases, electricity disconnections in New South Wales slightly decreased in 2014-15. For the third successive year, over 10,000 electricity customers were disconnected for non-payment of electricity bills in South Australia. Around 32,000 electricity customers were disconnected for non-payment in New South Wales in 2014-15. Despite the increase in gas disconnections in New South Wales, the number of customers disconnected was well below the peak in 2011-12. Gas disconnections in South Australia increased to levels comparable with 2011-12.
QEnergy 4.29 ▲1.85 68% 44% Red Energy 0.65 ▼0.38 33% 70% Sanctuary Energy 0.29 ▼0.11 57% 100% Simply Energy 6.28 ▲6.08 50% 89% TOTAL NSW 1.06 ▼0.05 61% 75% * Excludes PAYG customers. Table 2.11: Residential gas customers disconnected and reconnected by retailers for non-payment in 2014-15 Retailer Disconnections (per 100) Reconnections (% of disconnections) % of reconnections that occurred within 7 days South Australia AGL 1.27 ▲0.32 39% 84% Alinta Energy 1.67 ▼0.47 30% 63% EnergyAustralia 0.43 ▲0.35 35% 75% Origin Energy 0.68 ▲0.21 53% 76% Simply Energy 2.62 ▲0.32 36% 58% TOTAL SA 1.12 ▲0.27 43% 75% ACT ActewAGL 1.25 ▲0.35 37% 77% EnergyAustralia 0.69 ▼1.20 21% 67% TOTAL ACT 1.20 ▲0.27 37% 77% NSW ActewAGL 2.48 ▲1.29 32% 64% AGL 0.72 ▲0.21 25% 80% EnergyAustralia 0.14 ▼0.01 22% 81% Lumo Energy 0.09 ▼0.58 6% 100% Origin Energy 0.75 ▲0.57 32% 59% TOTAL NSW 0.62 ▲0.20 27% 73% Tables 2.12 and 2.13 show the number of residential electricity and gas disconnections in each jurisdiction since 2009-10. Following successive years of increases, electricity disconnections in New South Wales slightly decreased in 2014-15. For the third successive year, over 10,000 electricity customers were disconnected for non-payment of electricity bills in South Australia. Around 32,000 electricity customers were disconnected for non-payment in New South Wales in 2014-15. Despite the increase in gas disconnections in New South Wales, the number of customers disconnected was well below the peak in 2011-12. Gas disconnections in South Australia increased to levels comparable with 2011-12.
AER%20Annual%20Report%20on%20the%20Performance%20of%20the%20Retail%20Energy%20Market%20201415_0.DOCX