leaflets Refine/Update current care Colette Create procedures to make Use service user To be management procedures Robinson assessment and support experiences to reviewed within the social work team planning process quicker help identify areas April for all Service Users using in the process that 2016 Care Act requirements as a need guide. improvement Provide workshops/training for Vicki Ellis / Embedded and consistent Use Service Users To be staff regarding support Rebecca Gray practice amongst staff. experiences as a reviewed planning processes, Care Act Improved assessment basis for training April Assessment and other policies experience for the service 2016 regarding personalisation and user/carer. Invite Service Direct Payments to ensure they Service user and Carers feel Users/Carers to are providing the best valued. speak at training experience for our Service Improved outcomes for to provide Users and their families service users/carers accounts. Implement peer support to Vicki Ellis / Create support networks Service Users and 2016 assist Service Users through Gemma for Service Users. Carers will be the assessment process by Clifford Increased control over carrying out peer those who have been through procedures for Service support it. Users / Carers Make better links with Rebecca Gray Improved 2 way Provide feedback To be organisations to share communications between to Service Users reviewed information and detail about SBC and organisations and and Carers. April
leaflets Refine/Update current care management procedures within the social work team Colette Robinson Create procedures to make assessment and support planning process quicker for all Service Users using Care Act requirements as a guide. Use service user experiences to help identify areas in the process that need improvement To be reviewed April 2016 Provide workshops/training for staff regarding support planning processes, Care Act Assessment and other policies regarding personalisation and Direct Payments to ensure they are providing the best experience for our Service Users and their families Vicki Ellis / Rebecca Gray Embedded and consistent practice amongst staff. Improved assessment experience for the service user/carer. Service user and Carers feel valued. Improved outcomes for service users/carers Use Service Users experiences as a basis for training Invite Service Users/Carers to speak at training to provide accounts. To be reviewed April 2016 Implement peer support to assist Service Users through the assessment process by those who have been through it. Vicki Ellis / Gemma Clifford Create support networks for Service Users. Increased control over procedures for Service Users / Carers Service Users and Carers will be carrying out peer support 2016 Make better links with organisations to share information and detail about Rebecca Gray Improved 2 way communications between SBC and organisations and Provide feedback to Service Users and Carers. To be reviewed April
actionPlan_0246.docx