the aims, policies, and membership requirements of the CAB service •Promote any other tasks that may be within the scope of the post to ensure the •Carry out effective delivery and development of the service by health and safety guidelines and share responsibility for own safety and that •Abide of colleagues support and cover to colleagues and staff of other offices subject to resource •Provide availability Person specification and ongoing experience of supervision/ management essential; within advice •Recent work desirable. to commit to, and work within, the aims, principles and policies of Citizens •The ability Advice New Forest ability to manage people including the ability to recruit, develop and motivate •Proven staff and volunteers to create a positive working environment in which equality and diversity are well •Ability dignity at work is upheld and staff are empowered and motivated to do their best to meet Citizens Advice competence requirements for an advice session •Ability supervisor and generalist adviser, if applicable to monitor and maintain casework systems and procedures •Ability ability of monitoring and maintaining service delivery against agreed targets •Proven to communicate effectively verbally and in writing •Ability ensure accurate financial and statistical records are kept •Numeracy sufficient to ensure best use of IT systems and packages in the provision of advice •Ability services and ongoing experience of using Microsoft Office applications • Recent to consult with Citizens Advice IT Helpdesk and facilitate necessary follow up •Ability work with IT Coordinator or agreed external provider to work with a variety of organisations and to earn and maintain the trust of •Ability those people with whom the bureau deals to lead and contribute to a team, including the ability to prioritise own work and •Ability the work of others, and take decisions in the day to day running of a busy service area to continuing professional development •Commitment JW March 2018
•Promote the aims, policies, and membership requirements of the CAB service •Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service •Abide by health and safety guidelines and share responsibility for own safety and that of colleagues •Provide support and cover to colleagues and staff of other offices subject to resource availability Person specification •Recent and ongoing experience of supervision/ management essential; within advice work desirable. •The ability to commit to, and work within, the aims, principles and policies of Citizens Advice New Forest •Proven ability to manage people including the ability to recruit, develop and motivate staff and volunteers •Ability to create a positive working environment in which equality and diversity are well dignity at work is upheld and staff are empowered and motivated to do their best •Ability to meet Citizens Advice competence requirements for an advice session supervisor and generalist adviser, if applicable •Ability to monitor and maintain casework systems and procedures •Proven ability of monitoring and maintaining service delivery against agreed targets •Ability to communicate effectively verbally and in writing •Numeracy sufficient ensure accurate financial and statistical records are kept •Ability to ensure best use of IT systems and packages in the provision of advice services • Recent and ongoing experience of using Microsoft Office applications •Ability to consult with Citizens Advice IT Helpdesk and facilitate necessary follow up work with IT Coordinator or agreed external provider •Ability to work with a variety of organisations and to earn and maintain the trust of those people with whom the bureau deals •Ability to lead and contribute to a team, including the ability to prioritise own work and the work of others, and take decisions in the day to day running of a busy service area •Commitment to continuing professional development JW March 2018
Advice-Services-Manager-JD-Person-Spec-Mar-18.docx