KPI 1 Regulators do not unnecessarily impede the efficient operation of regulated entities – Measure Evidence Self-assessment methodology (how is evidence captured) 1.1.1 The ABCC maintains a knowledge Quarterly report prepared and circulated to staff. base of regulated entities, their AIMS is operational on all business days, with a scheduled outage environment and issues impacting them. for maintenance and updates every 3 weeks. 1.1.2 Review and continuous Monthly AIMS audits conducted by Planning and Performance. improvement of the knowledge base 1.1 The ABCC demonstrates an Qualitative description of enhancements and improvements to the (AIMS) of regulated entities. understanding of the operating system (e.g. AIMS tips published on the intranet). environment of the building and Feedback from stakeholders is incorporated into revised policies and 1.1.3 Regular engagement with construction industry, and the current procedures, including feedback from complaint mechanisms and stakeholders on policies and procedures. emerging issues that affect the sector. surveys. Informal matters are referred to relevant agencies within 3 working 1.1.4 The ABCC refers relevant matters to days. other regulators. Formal matters are referred to relevant agencies by a letter of referral from a person of authority from the ABCC (EL2 or above). Appropriate action taken following receipt of customer satisfaction survey report. 1.2.1 The ABCC responds to feedback Formal process for consideration and implementation of from industry participants, including improvements following on from surveys/feedback. feedback from complaint mechanisms and Example - Processes x, y and z have been improved during 1.2 The ABCC takes action to surveys. the course of the financial year, based on feedback minimise the potential for unintended received. negative impacts of regulatory activities on the industry. 100% of investigations have an approved decision record recorded 1.2.2 The ABCC has a nationally in AIMS. consistent process that identifies uniform Case review meeting conducted to discuss appropriate enforcement points of escalation and management activities. intervention during an investigation. Comprehensive use of investigation plans and evidence matrix to ensure appropriate focus and decision making on investigations.
KPI 1 – Regulators do not unnecessarily impede the efficient operation of regulated entities Measure Evidence Self-assessment methodology (how is evidence captured) 1.1 The ABCC demonstrates an understanding of the operating environment of the building and construction industry, and the current emerging issues that affect the sector. 1.1.1 The ABCC maintains a knowledge base of regulated entities, their environment and issues impacting them. Quarterly report prepared and circulated to staff. AIMS is operational on all business days, with a scheduled outage for maintenance and updates every 3 weeks. 1.1.2 Review and continuous improvement of the knowledge base (AIMS) of regulated entities. Monthly AIMS audits conducted by Planning and Performance. Qualitative description of enhancements and improvements to the system (e.g. AIMS tips published on the intranet). 1.1.3 Regular engagement with stakeholders on policies and procedures. Feedback from stakeholders is incorporated into revised policies and procedures, including feedback from complaint mechanisms and surveys. 1.1.4 The ABCC refers relevant matters to other regulators. Informal matters are referred to relevant agencies within 3 working days. Formal matters are referred to relevant agencies by a letter of referral from a person of authority from the ABCC (EL2 or above). 1.2 The ABCC takes action to minimise the potential for unintended negative impacts of regulatory activities on the industry. 1.2.1 The ABCC responds to feedback from industry participants, including feedback from complaint mechanisms and surveys. Appropriate action taken following receipt of customer satisfaction survey report. Formal process for consideration and implementation of improvements following on from surveys/feedback. Example - Processes x, y and z have been improved during the course of the financial year, based on feedback received. 1.2.2 The ABCC has a nationally consistent process that identifies uniform points of escalation and management intervention during an investigation. 100% of investigations have an approved decision record recorded in AIMS. Case review meeting conducted to discuss appropriate enforcement activities. Comprehensive use of investigation plans and evidence matrix to ensure appropriate focus and decision making on investigations.
abcc_regulator_performance_framework.docx