Telephone Doctor® is a registered trademark of Telephone Doctor, Inc. The Goal of the Course: Proactive Customer Service Service providers are often encouraged to provide proactive customer service. Many times these instructions neglect to equip the service providers with the tools necessary to provide this level of service. The goal of this course is to equip service providers with the tips, tools and techniques necessary to provide proactive service to your organization’s customers. Objectives: Participants who successfully complete this course will have met these objectives by demonstrating through written, verbal and/or role-playing exercises the ability to: identify the characteristics of passive, average, and proactive customer service. list six key techniques used to be proactive with customers by telephone or in person. recognize the value of rapport building and identify rapport building opportunities, and use to offer additional products and services. “soft questions”
Telephone Doctor® is a registered trademark of Telephone Doctor, Inc. The Goal of the Course: Proactive Customer Service Service providers are often encouraged to provide proactive customer service. Many times these instructions neglect to equip the service providers with the tools necessary to provide this level of service. The goal of this course is to equip service providers with the tips, tools and techniques necessary to provide proactive service to your organization’s customers. Objectives: Participants who successfully complete this course will have met these objectives by demonstrating through written, verbal and/or role-playing exercises the ability to: identify the characteristics of passive, average, and proactive customer service. list six key techniques used to be proactive with customers by telephone or in person. recognize the value of rapport building and identify rapport building opportunities, and use “soft questions” to offer additional products and services.
7Proactive%20Customer%20Service%20LG%20-%20DRAFT.docx