s. 115 (2) If subsection (1)(f) or (1)(g) applies, the Disability Services Commissioner may refer the complaint and any relevant information to the person, court, board or tribunal which the Disability Services Commissioner considers has power to resolve or deal with the matter. (3) Unless subsection (4) applies, the Disability S. 114(3) amended by Services Commissioner must not conciliate or No. 22/2012 investigate a complaint unless the Disability s. 44(1). Services Commissioner is satisfied that all reasonable steps have been taken to resolve the matter with the service provider. (4) Despite subsection (3), the Disability Services Commissioner may refer a complaint for conciliation or investigate a complaint if the Disability Services Commissioner considers that if he or she does not do so— S. 114(4)(a) (a) the health, safety or welfare of the person amended by accessing the service may be affected; or No. 22/2012 s. 44(2). (b) there is a risk that the person accessing the S. 114(4)(b) amended by service may be victimised or intimidated No. 22/2012 s. 44. because the matter has been raised with the service provider. 115 Notice of decision to consider or not to consider complaint (1) Within 14 days of deciding not to consider a complaint, the Disability Services Commissioner must give written notice of the decision to the person who made the complaint. (2) Unless section 120 applies, within 14 days after S. 115(2) amended by deciding to consider a complaint, the Disability No. 22/2012 Services Commissioner must give written notice s. 45. of the decision to the service provider.
(2) If subsection (1)(f) or (1)(g) applies, the Disability Services Commissioner may refer the complaint and any relevant information to the person, court, board or tribunal which the Disability Services Commissioner considers has power to resolve or deal with the matter. S. 114(3) amended by No. 22/2012 s. 44(1). (3) Unless subsection (4) applies, the Disability Services Commissioner must not conciliate or investigate a complaint unless the Disability Services Commissioner is satisfied that all reasonable steps have been taken to resolve the matter with the service provider. (4) Despite subsection (3), the Disability Services Commissioner may refer a complaint for conciliation or investigate a complaint if the Disability Services Commissioner considers that if he or she does not do so— S. 114(4)(a) amended by No. 22/2012 s. 44(2). (a) the health, safety or welfare of the person accessing the service may be affected; or S. 114(4)(b) amended by No. 22/2012 s. 44. (b) there is a risk that the person accessing the service may be victimised or intimidated because the matter has been raised with the service provider. 115 Notice of decision to consider or not to consider complaint s. 115 (1) Within 14 days of deciding not to consider a complaint, the Disability Services Commissioner must give written notice of the decision to the person who made the complaint. S. 115(2) amended by No. 22/2012 s. 45. (2) Unless section 120 applies, within 14 days after deciding to consider a complaint, the Disability Services Commissioner must give written notice of the decision to the service provider.
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