Not addressed. DNSP must DNSP must DNSP must ensure Not addressed. Not addressed. Not addressed. Customer ensure that ensure that all any information However, However, information information confidential obtained in guidelines provide guidelines provide obtained by information conducting a that when that when DNSP is conducting its provided by a licensed business communicating communicating business and customer or is used only for the with a customer, with a customer, it which might prospective purpose for which DNSP must not must make clear reasonably be customer is used that information communicate in a that it is a expected to only for the was provided or way that would distributor carrying affect materially purpose for which obtained. favour the on distribution the interests of that information distribution or business, and an existing or was provided and related business when retail prospective not disclosed over another business customer is not without the service provider in communicating disclosed to any approval of the provision of with customer, it other person customer or contestable must make clear without the prospective services, and that it is a retailer approval of the customer. where appropriate, carrying on retail existing or Exceptional DNSP must business. prospective circumstances communicate to customer to given in guidelines. customer that whom that contestable information services may also pertains. be obtained from Exceptional independent circumstances service provider.
Customer information Not addressed. DNSP must ensure that information obtained by conducting its business and which might reasonably be expected to affect materially the interests of an existing or prospective customer is not disclosed to any other person without the approval of the existing or prospective customer to whom that information pertains. Exceptional circumstances DNSP must ensure that all confidential information provided by a customer or prospective customer is used only for the purpose for which that information was provided and not disclosed without the approval of the customer or prospective customer. Exceptional circumstances given in guidelines. DNSP must ensure any information obtained in conducting a licensed business is used only for the purpose for which that information was provided or obtained. Not addressed. However, guidelines provide that when communicating with a customer, DNSP must not communicate in a way that would favour the distribution or related business over another service provider in provision of contestable services, and where appropriate, DNSP must communicate to customer that contestable services may also be obtained from independent service provider. Not addressed. However, guidelines provide that when DNSP is communicating with a customer, it must make clear that it is a distributor carrying on distribution business, and when retail business communicating with customer, it must make clear that it is a retailer carrying on retail business. Not addressed.
AER%20ring%20fencing%20guideline%20-%20preliminary%20positions%20paper%20-%20April%202016_0.DOCX