Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Domain: Patient Engagement Improvement: Increase in percent (%) always Reported To: QualityNet via HCAHPS vendor or self-administered if in compliance with program requirements. Available On: Hospital Compare, MBQIP Data Reports, Flex Monitoring Team Reports Data Elements Measure Importance Best Practices/Resources (Questions) Consider exercises where staff and providers complete the HCAHPS survey based on their experience and/or knowledge of the hospital, and discuss strategies to improve patient perception on care HCAHPS General HCAHPS response rates are positively correlated with high HCAHPS performance. Work closely with HCAHPS vendors to monitor and improve HCAHPS response rates. During this hospital Growing research stay, how often did Provide staff training and promote awareness relating to empathy and effective communication shows positive nurses treat you with Use teach-back, limit jargon and employ other health literacy principles () associations courtesy and Standardize shift change processes and/or bedside report and use as an opportunity to engage the between patient respect? patient and family in care experience & health During this hospital Implement intentional hourly rounding Composite 1: outcomes, stay, how often did Use scripting for key messages and/or employ a communication frameworks such as AIDET Communication with nurses listen carefully adherence to Nurses to you? recommended During this hospital () medication & stay, how often did treatments, nurses explain things ( preventive care, in a way you could A Focus On Nurse Communication health care understand? ()
Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Domain: Patient Engagement Improvement: Increase in percent (%) always Reported To: QualityNet via HCAHPS vendor or self-administered if in compliance with program requirements. Available On: Hospital Compare, MBQIP Data Reports, Flex Monitoring Team Reports Measure Importance Data Elements (Questions) Best Practices/Resources HCAHPS General Consider exercises where staff and providers complete the HCAHPS survey based on their experience and/or knowledge of the hospital, and discuss strategies to improve patient perception on care HCAHPS response rates are positively correlated with high HCAHPS performance. Work closely with HCAHPS vendors to monitor and improve HCAHPS response rates. Composite 1: Communication with Nurses Growing research shows positive associations between patient experience & health outcomes, adherence to recommended medication & treatments, preventive care, health care During this hospital stay, how often did nurses treat you with courtesy and respect? During this hospital stay, how often did nurses listen carefully to you? During this hospital stay, how often did nurses explain things in a way you could understand? Provide staff training and promote awareness relating to empathy and effective communication Use teach-back, limit jargon and employ other health literacy principles () Standardize shift change processes and/or bedside report and use as an opportunity to engage the patient and family in care Implement intentional hourly rounding Use scripting for key messages and/or employ a communication frameworks such as AIDET () ( A Focus On Nurse Communication ()
051617_ATAGlance_final.docx