Financial and commercial management and reporting Includes call centres, network claim processing, network billing (including consumption data Network operation and administrative support Standard control Standard control storage and analysis) Outage management, emergency management (for example, reinstatement of network after Emergency response Standard control Standard control natural disaster) AER Service group— Pre-connection services Preliminary enquiry service For services provided to connection applicants making a preliminary enquiry requiring Alternative control Standard control or written response For services provided by distributors in assessing the applicant’s connection application and Alternative control Standard control Connection offer service (basic or standard) making a basic or standard connection offer Carrying out planning studies and analysis relating This service undertakes necessary planning studies and associated technical analysis to help Alternative control Standard control to distribution (including sub-transmission and determine suitable/feasible connection options for further consideration by proponents. dual function assets) connection applications This service is proposed where customer connections or asset relocations may require a high Customer interface coordination for contestable Alternative control Standard control level of distributor involvement in order to coordinate a range of inputs from the distributor to help works establish the connection. AER Service group—Connection services Includes any additions or upgrades to the connection assets located on the customer's premises Premises connection assets which are contestable (Note: excludes all metering services).
Financial and commercial management and reporting Network operation and administrative support Includes call centres, network claim processing, network billing (including consumption data storage and analysis) Standard control Standard control Emergency response Outage management, emergency management (for example, reinstatement of network after natural disaster) Standard control Standard control AER Service group— Pre-connection services Preliminary enquiry service For services provided to connection applicants making a preliminary enquiry requiring or written response Alternative control Standard control Connection offer service (basic or standard) For services provided by distributors in assessing the applicant’s connection application and making a basic or standard connection offer Alternative control Standard control Carrying out planning studies and analysis relating to distribution (including sub-transmission and dual function assets) connection applications This service undertakes necessary planning studies and associated technical analysis to help determine suitable/feasible connection options for further consideration by proponents. Alternative control Standard control Customer interface coordination for contestable works This service is proposed where customer connections or asset relocations may require a high level of distributor involvement in order to coordinate a range of inputs from the distributor to help establish the connection. Alternative control Standard control AER Service group—Connection services Premises connection assets Includes any additions or upgrades to the connection assets located on the customer's premises which are contestable (Note: excludes all metering services).
AER%20%E2%80%93%20Draft%20decision%20Endeavour%20Energy%20distribution%20determination%20%E2%80%93%20Attachment%2013%20%E2%80%93%20%20Classification%20of%20services%20%E2%80%93%20November%202014.DOCX