Active and on-going as of January 2009 Champion/ AODA Requirement Deliverables Activities Department Accessible Customer Service training AODA Customer Service Training Andrea Walsh Continue with AODA Customer (In-person & On- line) Service Training in Offerings Record Keeping System Record Keeping Develop record keeping system Ongoing Accessibility Customer Service Policy Approved Review Service Disruption Notices Service disruption notices are Physical Resources Continue to post service posted disruption notices Communications Ongoing Feedback Mechanisms Feedback mechanisms in Andrea Walsh Maintain feedback mechanisms and respond in a timely manner Ongoing In person, mail, email and phone Looking Forward Table 26: Requirements, deliverables and activities in accordance with the AODA standards on Physical Environments Deadline: January 1, 2016
Active and on-going as of January 2009 AODA Requirement Deliverables Activities Champion/ Department Accessible Customer Service training Offerings Record Keeping AODA Customer Service Training (In-person & On- line) Record Keeping System Continue with AODA Customer Service Training in Develop record keeping system Ongoing Andrea Walsh Accessibility Customer Service Policy Review Approved Service Disruption Notices Service disruption notices are posted Continue to post service disruption notices Ongoing Physical Resources Communications Feedback Mechanisms Feedback mechanisms in In person, mail, email and phone Maintain feedback mechanisms and respond in a timely manner Ongoing Andrea Walsh Looking Forward Table 26: Requirements, deliverables and activities in accordance with the AODA standards on Physical Environments Deadline: January 1, 2016
Accessible%20Version%20-%202012-2017%20Multiyear%20Plan.docx