COMMUNICATION Communication Workshops and Training provided to Number of Quarterly / Annually 15.4.1 Travel Bookers workshops / training sessions And Number of personnel trained All enquiries must be investigated and 80% of all enquiries Quarterly / Annually 15.4.2 prompt feedback to be provided within within 24 hours 24 hours FINANCIAL MANAGEMENT Financial management: TMC will batch invoices weekly and 100% of all invoices Monthly 15.5.2 these will be delivered by hand to the 15.5.8 Financial department, who in client’s turn will acknowledge receipt with a signature and date. Cost effectiveness of travel ±3-5% of travel Monthly/Quarterly 15.5.3 arrangements. Savings generated / spend Review Savings missed / Cost reduction / Cost avoidance All invoices to reflect the correct 95% of all invoices Monthly 15.5.2 passenger name, date of travel, destination/routing and cost centre number Accurate reconciliation of the lodge card 95% Monthly 15.5 and Debtor’s account The credit card statement/Debtors 95% Daily/Weekly 15.5 account statement will be accompanied by invoices and will be reconciled accordingly TMC to process all invoicing for air 95%of all air Daily 15.5 immediately bookings TMC to process all invoicing for third 95% of invoices Ongoing 15.5
COMMUNICATION Communication Workshops and Training provided to Travel Bookers Number of workshops / training sessions And Number of personnel trained Quarterly / Annually 15.4.1 All enquiries must be investigated and prompt feedback to be provided within 24 hours 80% of all enquiries within 24 hours Quarterly / Annually 15.4.2 FINANCIAL MANAGEMENT Financial management: TMC will batch invoices weekly and these will be delivered by hand to the client’s Financial department, who in turn will acknowledge receipt with a signature and date. 100% of all invoices Monthly 15.5.2 15.5.8 Cost effectiveness of travel arrangements. Savings generated / Savings missed / Cost reduction / Cost avoidance ±3-5% of travel spend Monthly/Quarterly Review 15.5.3 All invoices to reflect the correct passenger name, date of travel, destination/routing and cost centre number 95% of all invoices Monthly 15.5.2 Accurate reconciliation of the lodge card and Debtor’s account 95% Monthly 15.5 The credit card statement/Debtors account statement will be accompanied by invoices and will be reconciled accordingly 95% Daily/Weekly 15.5 TMC to process all invoicing for air immediately 95%of all air bookings Daily 15.5 TMC to process all invoicing for third 95% of invoices Ongoing 15.5
A4.%20Service%20Level%20Indicators%20(17022017).docx