(h) consider ways of improving disability services complaints systems; (i) provide advice to the Disability Services Board; (j) refer issues to the Disability Services Board for advice; (k) develop programs for persons in the handling of complaints; (l) determine what action should be taken by a disability service provider where a complaint has been found to be justified; (m) subject to the approval of the Minister, to initiate inquiries into— (i) matters referred by the Disability Services Board; and (ii) broader issues concerning services for persons with a disability arising out of complaints received; (n) provide education and information about complaints relating to disability services; (o) provide training about the prevention and resolution of complaints relating to disability services; (p) conduct research into complaints relating to disability services and mechanisms for resolving complaints relating to disability services; (q) perform any other functions specified in this Act. 17 Powers of the Disability Services Commissioner (1) In performing functions under this Act, the Disability Services Commissioner may do any of the following—
(h) consider ways of improving disability services complaints systems; (i) provide advice to the Disability Services Board; (j) refer issues to the Disability Services Board for advice; (k) develop programs for persons in the handling of complaints; (l) determine what action should be taken by a disability service provider where a complaint has been found to be justified; (m) subject to the approval of the Minister, to initiate inquiries into— (i) matters referred by the Disability Services Board; and (ii) broader issues concerning services for persons with a disability arising out of complaints received; (n) provide education and information about complaints relating to disability services; (o) provide training about the prevention and resolution of complaints relating to disability services; (p) conduct research into complaints relating to disability services and mechanisms for resolving complaints relating to disability services; (q) perform any other functions specified in this Act. 17 Powers of the Disability Services Commissioner (1) In performing functions under this Act, the Disability Services Commissioner may do any of the following—
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