emailed/posted the group two draft surveys as a starting point and asked for comments and input. One survey was a 30 page detailed document and one was a short survey. The group felt that the 30 page survey was too long and that patients would respond more favourably to the short survey. 50 questionnaires were provided for patients to complete, out of the 50 questionnaires 9 were returned, completed, the results of the second survey are shown below. Results The response rate to the questionnaire was low but expected. Overall informal feedback from reception suggests that the majority of patients are with the service provided and this is reflected in the results of the survey. However it was noted that the majority of patients do access the surgery via the telephone and that this is where the perceived difficulty in accessing appointments lies. The practice and the vPPG will be discussing more suggestions for ways to encourage patients to use other ways of booking appointments such as online. The need for further advertising is clear. Action Plan Area for Action required Time scale development The majority of Advertise the online End of Feb 2012 appointments are service within the practice and ask the
emailed/posted the group two draft surveys as a starting point and asked for comments and input. One survey was a 30 page detailed document and one was a short survey. The group felt that the 30 page survey was too long and that patients would respond more favourably to the short survey. 50 questionnaires were provided for patients to complete, out of the 50 questionnaires 9 were returned, completed, the results of the second survey are shown below. Results The response rate to the questionnaire was low but expected. Overall informal feedback from reception suggests that the majority of patients are with the service provided and this is reflected in the results of the survey. However it was noted that the majority of patients do access the surgery via the telephone and that this is where the perceived difficulty in accessing appointments lies. The practice and the vPPG will be discussing more suggestions for ways to encourage patients to use other ways of booking appointments such as online. The need for further advertising is clear. Action Plan Area for development Action required Time scale The majority of appointments are Advertise the online service within the practice and ask the End of Feb 2012
Alpine_House_Surgery_vPPG_Report.docx