Greater transparency: As part of the drive for improved governance, the DLI will include process indicators for improved information in the public domain on performance of (a) tax collected (b) calls handled and dealt with and (c) taxpayer satisfaction. Overall taxpayer satisfaction with VAT administration. This will be based on the taxpayer satisfaction surveys, initially to be supported by the IFC-administered trust fund. Improved fiduciary environment. Selective process results for good financial management and procurement practices will also be a DLI to improve use of e-procurement, compliance with public procurement rules and responsiveness to audit reports.
Greater transparency: As part of the drive for improved governance, the DLI will include process indicators for improved information in the public domain on performance of (a) tax collected (b) calls handled and dealt with and (c) taxpayer satisfaction. Overall taxpayer satisfaction with VAT administration. This will be based on the taxpayer satisfaction surveys, initially to be supported by the IFC-administered trust fund. Improved fiduciary environment. Selective process results for good financial management and procurement practices will also be a DLI to improve use of e-procurement, compliance with public procurement rules and responsiveness to audit reports.
893020WP0P12970echnical0Assessment.docx