THE NEWCASTLE UPON TYNE HOSPITALS NHS FOUNDATION TRUST Board Paper - Cover Sheet Date 24th Patient Experience Agenda Item A5(v) February 2016 Lead Director Nursing & Patient Services Director Report Author Helen Lamont, Nursing and Patient Services Director Andy Pike, Head of Patient Experience Frances Blackburn, Deputy Nursing and Patient Services Director, Freeman Classification NHS Unclassified Purpose (Tick Approval Discussion For Information one only) Links to To put patients and carers at the centre of all we do and to Strategic provide care of the highest standard in terms of both safety Objectives and quality. To continue to be recognised as a first-class teaching hospital, counted amongst the top 10 in the country, which promotes a culture of excellence, in all that it does. Links to CQC Regulation 9, 10, 16. Domains/ CQC Domains responsive to and people’s needs, well led effective. Fundamental Standard(s) Identified No. Risk? (If yes, risk reference) Resource No additional resource implication. Implications Legal This paper does not highlight any specific equality and diversity implications implications. Work is ongoing to analyse data in relation to and equality protected characteristics where this is available. and diversity assessment Benefit to Provides assurance that the Trust has robust and transparent systems for collecting and acting upon patient feedback from patients and the public across the Trust. Demonstrates culture of continuous improvement. Report Monthly report on published complaints data. Also, has recently History been developed as a more comprehensive patient experience paper bringing together a range of issues all of which relate to the patient experience. Next steps To read, discuss and approve this paper.
THE NEWCASTLE UPON TYNE HOSPITALS NHS FOUNDATION TRUST Board Paper - Cover Sheet Date 24th February 2016 Patient Experience Agenda Item A5(v) Lead Director Report Author Nursing & Patient Services Director Helen Lamont, Nursing and Patient Services Director Andy Pike, Head of Patient Experience Frances Blackburn, Deputy Nursing and Patient Services Director, Freeman Classification NHS Unclassified Purpose (Tick one only) Approval Discussion For Information Links to Strategic Objectives To put patients and carers at the centre of all we do and to provide care of the highest standard in terms of both safety and quality. To continue to be recognised as a first-class teaching hospital, counted amongst the top 10 in the country, which promotes a culture of excellence, in all that it does. Links to CQC Domains/ Fundamental Standard(s) Regulation 9, 10, 16. CQC Domains responsive to people’s needs, well led and effective. Identified Risk? (If yes, risk reference) No. Resource Implications No additional resource implication. Legal implications and equality and diversity assessment This paper does not highlight any specific equality and diversity implications. Work is ongoing to analyse data in relation to protected characteristics where this is available. Benefit to patients and the public Provides assurance that the Trust has robust and transparent systems for collecting and acting upon patient feedback from across the Trust. Demonstrates culture of continuous improvement. Report History Monthly report on published complaints data. Also, has recently been developed as a more comprehensive patient experience paper bringing together a range of issues all of which relate to the patient experience. Next steps To read, discuss and approve this paper.
A5v_Patient_Exp_Board_Report_-_Monthly_Feb_2016_(4).docx