During the March 2013 quarter the ACCC received 49 304 complaints and inquiries from businesses and consumers (email 24 814, telephone 24 098 and letter correspondence 392). Of these, 278 matters were escalated for enforcement assessment. Table 6: ACCC complaints, investigations and litigation progression March 2013 Category quarter Contacts received (phone, email and letters) 49 304 Under assessments commenced 278 Initial investigations commenced 103 In-depth investigations commenced 38 First instance litigation commenced 5 Table 7: Geographic location of inquirers and complainants recorded in the national database State ACL Scams (ACL + Industry Other Total Scams) Codes Practices NSW 3 258 5 256 8 514 179 29 1 153 9 875 7 449 8 689 Vic. 3 264 4 185 154 27 1 059 QLD 2 847 4 351 7 198 134 34 844 8 210 WA 1 268 1 892 3 160 61 15 386 3 622 3 004 3 501 SA 1 305 1 699 27 5 465 ACT 729 1 138 1 867 25 3 254 2 153 Tas. 229 501 730 7 2 65 804 NT 125 165 290 1 0 35 326 Overseas 110 2 551 2 661 3 0 36 2 700 Not 404 88 492 14 5 99 610 Supplied
During the March 2013 quarter the ACCC received 49 304 complaints and inquiries from businesses and consumers (email 24 814, telephone 24 098 and letter correspondence 392). Of these, 278 matters were escalated for enforcement assessment. Table 6: ACCC complaints, investigations and litigation progression Category March 2013 quarter Contacts received (phone, email and letters) 49 304 Under assessments commenced 278 Initial investigations commenced 103 In-depth investigations commenced 38 First instance litigation commenced 5 Table 7: Geographic location of inquirers and complainants recorded in the national database State ACL Scams (ACL + Scams) Practices Industry Codes Other Total NSW 3 258 5 256 8 514 179 29 1 153 9 875 Vic. 3 264 4 185 7 449 154 27 1 059 8 689 QLD 2 847 4 351 7 198 134 34 844 8 210 WA 1 268 1 892 3 160 61 15 386 3 622 SA 1 305 1 699 3 004 27 5 465 3 501 ACT 729 1 138 1 867 25 3 254 2 153 Tas. 229 501 730 7 2 65 804 NT 125 165 290 1 0 35 326 Overseas 110 2 551 2 661 3 0 36 2 700 Not Supplied 404 88 492 14 5 99 610
ACCCount%201%20January%20to%2031%20March%202013_0.docx