PUBLIC HEALTH SOLUTIONS 995 E Hwy 33, Suite 1 Crete, NE 68333 Phone: 402-826-3880 Fax: 402-826-4101 Website: IMMUNIZATION PROGRAM FEEDBACK ANALYSIS This report serves as documentation of client feedback pertaining to the Immunization Program at Public Health Solutions. Collection of Feedback: Client Experience surveys were distributed in both Spanish and English to all clients utilizing the immunization services at PHS. Surveys were created using examples from other health departments and evaluated for appropriate health literacy levels. Surveys were collected for a period of four weeks during a busy season for immunizations Clients were asked to complete the surveys, and we had a return rate of approximately 65% Analysis of Feedback: Survey results were compiled and presented to the Domain Team for PHAB Domain 9 The majority of respondents were female, and 75% of the respondent surveys were completed on English forms. Clients noted immense satisfaction with staff in the front office and with the nurses providing the immunizations Clients noted a high wait time for services. Conclusions: More data from Spanish-speaking clients would be helpful, as they make up the majority of our immunizations clients Wait time is an issue that could use some attention moving forward Our staff is well trained in friendly client-interaction, and now we can focus on more detailed aspects of our service delivery. Report compiled by: Domain 9 Team Accreditation Coordinator March 16, 2017
PUBLIC HEALTH SOLUTIONS 995 E Hwy 33, Suite 1 Crete, NE 68333 Phone: 402-826-3880 Fax: 402-826-4101 Website: IMMUNIZATION PROGRAM FEEDBACK ANALYSIS This report serves as documentation of client feedback pertaining to the Immunization Program at Public Health Solutions. Collection of Feedback: Client Experience surveys were distributed in both Spanish and English to all clients utilizing the immunization services at PHS. Surveys were created using examples from other health departments and evaluated for appropriate health literacy levels. Surveys were collected for a period of four weeks during a busy season for immunizations Clients were asked to complete the surveys, and we had a return rate of approximately 65% Analysis of Feedback: Survey results were compiled and presented to the Domain Team for PHAB Domain 9 The majority of respondents were female, and 75% of the respondent surveys were completed on English forms. Clients noted immense satisfaction with staff in the front office and with the nurses providing the immunizations Clients noted a high wait time for services. Conclusions: More data from Spanish-speaking clients would be helpful, as they make up the majority of our immunizations clients Wait time is an issue that could use some attention moving forward Our staff is well trained in friendly client-interaction, and now we can focus on more detailed aspects of our service delivery. Report compiled by: Domain 9 Team Accreditation Coordinator March 16, 2017
9.1.4-RD-1-Example-1.docx