We recognize that wireless service is not functionally available and sufficient to provide a voice-grade connection inside all household residences, a fact raised in PPHs held in rural areas, such as Eureka and in urban areas such as San Francisco. Residents of Humboldt and Del Norte counties in the northwestern part of California reported that wireless service is not available in many areas due to the terrain, sparse population, and decisions of service providers not to build facilities or to expand wireless service to places like the upriver portion of the Yurok reservation. Several San Francisco residents spoke of the difficulty in making wireless calls from inside their single residency occupancy hotels, and concerns about privacy and safety if they had to go outside to make a call. The CPUC is conducting a mapping project to provide more detailed accurate maps of wireless signals. This initiative is intended to provide “groundtruthing” regarding wireless signal coverage. Californians may download the Calspeed app through Google Play to participate in the project using an Android phone. The CPUC is in the process of expanding the project to Apple iPhones. This project will help identify wireless signal availability and signal strength at a more granular level. It will help customers choose the service which best meets their needs, identify gaps in coverage, and indicate opportunities for infrastructure investment and policy adjustments to encourage improved and expanded wireless service to Californians across the state. We believe that the California LifeLine requirements for disclosures, connection, minimum service elements, and return policies we adopt today will allow people who want to choose LifeLine wireless service to find a product and provider that best suits their needs. By continuing to require that LifeLine wireline work inside the home, California LifeLine participants will
We recognize that wireless service is not functionally available and sufficient to provide a voice-grade connection inside all household residences, a fact raised in PPHs held in rural areas, such as Eureka and in urban areas such as San Francisco. Residents of Humboldt and Del Norte counties in the northwestern part of California reported that wireless service is not available in many areas due to the terrain, sparse population, and decisions of service providers not to build facilities or to expand wireless service to places like the upriver portion of the Yurok reservation. Several San Francisco residents spoke of the difficulty in making wireless calls from inside their single residency occupancy hotels, and concerns about privacy and safety if they had to go outside to make a call. The CPUC is conducting a mapping project to provide more detailed accurate maps of wireless signals. This initiative is intended to provide “groundtruthing” regarding wireless signal coverage. Californians may download the Calspeed app through Google Play to participate in the project using an Android phone. The CPUC is in the process of expanding the project to Apple iPhones. This project will help identify wireless signal availability and signal strength at a more granular level. It will help customers choose the service which best meets their needs, identify gaps in coverage, and indicate opportunities for infrastructure investment and policy adjustments to encourage improved and expanded wireless service to Californians across the state. We believe that the California LifeLine requirements for disclosures, connection, minimum service elements, and return policies we adopt today will allow people who want to choose LifeLine wireless service to find a product and provider that best suits their needs. By continuing to require that LifeLine wireline work inside the home, California LifeLine participants will
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