Parking permits are going virtual/online by Jan/Feb 2019 reducing costs and the need for customers to come into the admin building. Call centre operators take requests via phone reducing the need for the customer to write in to the City. All calls are recorded so verbatim details can be retrieved if required. Call centre operators process payments direct over the phone reducing the need for the customer to visit the admin building.
Parking permits are going virtual/online by Jan/Feb 2019 reducing costs and the need for customers to come into the admin building. Call centre operators take requests via phone reducing the need for the customer to write in to the City. All calls are recorded so verbatim details can be retrieved if required. Call centre operators process payments direct over the phone reducing the need for the customer to visit the admin building.
Age%20Friendly%20City%20report%202015%20-%202018%20final.docx