The Government is already getting expert assistance in examining ACTION’s IT systems, strategic business processes and operational procedures such as taking forward the MRCagney recommendations around maintenance improvements. This work will be progressed in consultation with staff and unions. ACT Government response to recommendations – General organisational improvements MRCagney recommendation ACT Government response Structure not optimal for multi Partially agreed. The Government has undertaken a operator environment – develop corporate restructure to strengthen the purchaser-provider identical depot structures; lines. Depot structures are more similar with only differences implement specialist roles in due to geographical reasons eg lost property office at adjusted ACTION structure; adjust Tuggeranong. Transport numbers are stipulated in the transport officer numbers. ACTION Enterprise Agreement. Shifts – realign maintenance shifts; Partially agreed in principle. The Government is examining remove weekend overtime; maintenance arrangements and will be considering further implement maintenance time data changes over time in consultation with staff and unions. entry. Implement strategic planning and Agreed. The Government has engaged expert assistance to management system via supplied improve strategic planning and management within the frameworks. business and will be examining opportunities to further improve strategic management capabilities as part of the establishment of Transport Canberra. Deficient operating processes – Agreed. Work is progressing. implement suggested accounting framework; document incident processes; implement absence management. IT system deficiencies – build an Agreed. Work is progressing. implement netBI data extracts for TIMS and Transequal and reassign licences for netBI. Limited formal problem solving – Agreed. Work is progressing. choose and implement problem solving methodology. Other improvements – implement Agreed in-principle. Following the corporate restructure, as finance costing improvements; an immediate next step the Government is examining IT and implement ACTION management maintenance arrangements. The full scope of organisational processes; implement fleet and improvements will take time to implement, and some will maintenance strategies; extend need to be re-evaluated in the context of the new transport strategic sourcing; evaluate and agency. adopt alternative training methodologies; conduct
The Government is already getting expert assistance in examining ACTION’s IT systems, strategic business processes and operational procedures such as taking forward the MRCagney recommendations around maintenance improvements. This work will be progressed in consultation with staff and unions. ACT Government response to recommendations – General organisational improvements MRCagney recommendation ACT Government response Structure not optimal for multi operator environment – develop identical depot structures; implement specialist roles in adjusted ACTION structure; adjust transport officer numbers. Partially agreed. The Government has undertaken a corporate restructure to strengthen the purchaser-provider lines. Depot structures are more similar with only differences due to geographical reasons eg lost property office at Tuggeranong. Transport numbers are stipulated in the ACTION Enterprise Agreement. Shifts – realign maintenance shifts; remove weekend overtime; implement maintenance time data entry. Partially agreed in principle. The Government is examining maintenance arrangements and will be considering further changes over time in consultation with staff and unions. Implement strategic planning and management system via supplied frameworks. Agreed. The Government has engaged expert assistance to improve strategic planning and management within the business and will be examining opportunities to further improve strategic management capabilities as part of the establishment of Transport Canberra. Deficient operating processes – implement suggested accounting framework; document incident processes; implement absence management. Agreed. Work is progressing. IT system deficiencies – build an implement netBI data extracts for TIMS and Transequal and reassign licences for netBI. Agreed. Work is progressing. Limited formal problem solving – choose and implement problem solving methodology. Agreed. Work is progressing. Other improvements – implement finance costing improvements; implement ACTION management processes; implement fleet and maintenance strategies; extend strategic sourcing; evaluate and adopt alternative training methodologies; conduct Agreed in-principle. Following the corporate restructure, as an immediate next step the Government is examining IT and maintenance arrangements. The full scope of organisational improvements will take time to implement, and some will need to be re-evaluated in the context of the new transport agency.
ACT-Government-response-to-MRCagney-Report.docx