Improve service efficiency and effectiveness through service planning and process improvement reviews. Measure Source Target Number of service planning and process Business Process 16 ≥ improvement projects commenced Management System Proportion of service plan and process Business Process 80% ≥ improvement recommendations adopted Management System Service Performance Outcome Indicators Statutory – Service Indicator Performance Measure Computation Governance Satisfaction Satisfaction with Council decisions Community (Community satisfaction rating out of 100 satisfaction rating out with how Council has performed in making of 100 with how decisions in the interests of the community) Council has performed in making decisions in the interests of the community Service Performance Outcome Indicators (Council Plan Measures of Success) – Measure Source Target Victorian Auditor General’s Office Overall financial sustainability risk rating Report Low risk rating ECM electronic Proportion of correspondence completed document in time management system 80% ≤ Pathway customer Proportion of customer requests request management 10% increase on completed in time system the previous year Health and safety Number of lost time injuries reporting system 15 ≤ Local Government Community satisfaction rating for the Community Mean index ≥ overall performance generally of Council Satisfaction Survey score in 2014 Corporate Proportion of planning applications performance decided within 60 days management system 70% Community satisfaction rating of Local Government performance in planning and building Community Mean index ≥ permits Satisfaction Survey score in 2014 Reduction in GHG emissions Council’s in line with the goal of 3% on t CO2-e ‘reducing ≤ corporate GHG emissions by 30% on Annual GHG report 16,316 (2012/13 2000 levels by from Genesis Now figures) 2020’
Improve service efficiency and effectiveness through service planning and process improvement reviews. Measure Source Target Number of service planning and process improvement projects commenced Business Process Management System ≥ 16 Proportion of service plan and process improvement recommendations adopted Business Process Management System ≥ 80% Service Performance Outcome Indicators – Statutory Service Indicator Performance Measure Computation Governance Satisfaction Satisfaction with Council decisions (Community satisfaction rating out of 100 with how Council has performed in making decisions in the interests of the community) Community satisfaction rating out of 100 with how Council has performed in making decisions in the interests of the community Service Performance Outcome Indicators – (Council Plan Measures of Success) Measure Source Target Overall financial sustainability risk rating Victorian Auditor General’s Office Report Low risk rating Proportion of correspondence completed in time ECM electronic document management system ≤ 80% Proportion of customer requests completed in time Pathway customer request management system 10% increase on the previous year Number of lost time injuries Health and safety reporting system ≤ 15 Community satisfaction rating for the overall performance generally of Council Local Government Community Satisfaction Survey ≥ Mean index score in 2014 Proportion of planning applications decided within 60 days Corporate performance management system 70% Community satisfaction rating of performance in planning and building permits Local Government Community Satisfaction Survey ≥ Mean index score in 2014 Reduction in Council’s GHG emissions in line with the goal of ‘reducing corporate GHG emissions by 30% on 2000 levels by 2020’ Annual GHG report from Genesis Now ≤ 3% on t CO2-e 16,316 (2012/13 figures)
adopted_budget_2014-15.docx