options and details of via the dedicated who to contact at the and via the college to provide and phone at extension receive feedback. 3024. However, the formal institutional policy or procedure outlining how the college will receive general or accessibility feedback has yet to be developed. 10. Does your organization ensure 2010: YES 2012: YES – Since that the following people receive June 2010, 1,112 training about providing your college full-time, goods or services to people with and contract disabilities? employees and Every person who deals with volunteers have been the public or other third provided with AODA parties on behalf of your Customer Services organization; and Standards training. Mandatory training for Every person who participates new college employees in developing your and volunteers is organization’s policies, provided via on-line practices and procedures on training modules. providing goods or services? [s. 6(1)] 11. Does this training include your 2010: YES 2012: YES organization’s current policies, practices and procedures required under the Customer Service Standard and all the topics listed in section 6(2) of the standard? [s. 6(2) & (4)] 12. Does your organization have a 2010: YES 2012: YES – see 5.6 written training policy that Training for Staff in includes a summary of the Appendix 2 the contents of the training (per Durham College question 11 above) and details of Accessibility Policy. when the training is to be provided, and does your organization keep records of the dates that training was provided and how many people were trained? [s. 6(5) & (6)] 13. Does your organization post a 2010: YES - Durham 2012: NO – Durham
options and details of who to contact at the college to provide and receive feedback. via the dedicated and via the phone at extension 3024. However, the formal institutional policy or procedure outlining how the college will receive general or accessibility feedback has yet to be developed. 10. Does your organization ensure that the following people receive training about providing your goods or services to people with disabilities? Every person who deals with the public or other third parties on behalf of your organization; and Every person who participates in developing your organization’s policies, practices and procedures on providing goods or services? [s. 6(1)] 2010: YES 2012: YES – Since June 2010, 1,112 college full-time, and contract employees and volunteers have been provided with AODA Customer Services Standards training. Mandatory training for new college employees and volunteers is provided via on-line training modules. 11. Does this training include your organization’s current policies, practices and procedures required under the Customer Service Standard and all the topics listed in section 6(2) of the standard? [s. 6(2) & (4)] 2010: YES 2012: YES 12. Does your organization have a written training policy that includes a summary of the contents of the training (per question 11 above) and details of when the training is to be provided, and does your organization keep records of the dates that training was provided and how many people were trained? [s. 6(5) & (6)] 2010: YES 2012: YES – see 5.6 Training for Staff in Appendix 2 the Durham College Accessibility Policy. 13. Does your organization post a 2010: YES - Durham 2012: NO – Durham
Accessibility-Plan-2012-Final.docx