Council average. Efficient and Requests for Achieved 86.5 per cent of all requests for service were customer Service from the completed within designated timeframes. focused community are This is a 2.5 per cent increase on the organisation completed within previous year. Deliver efficient designated The target was achieved every month with and effective timeframes the lowest month result being 84.2 per cent services that (greater than 80 and the highest being 88.8 per cent. meet the per cent). growing needs of our community. Responsible and Council Achieved Loan balance = $36,628,856 sustainable maintains the Rates = $171,087,580 (60 per cent used for financial ability to repay calculation = $102,652,548) management loan debt from Calculation: Enable the own source $36,628,856 / $102,652,548 = 35.68 per delivery of our revenue (loan cent. strategic borrowing is less Council maintains the ability to repay loan priorities, than 60 per cent debt from own source revenue with loan services and of rate revenue). borrowings making up 35.68 per cent of rate infrastructure to revenue. ensure the sustainability of the region. Informed and Participants Not Of 44 engagements where feedback was engaged involved in achieved required when the engagement was closed, community Council participants from 29 of those engagements Provide Community received feedback. This is 66 per cent, 24 opportunities for Engagements per cent below target. the community are kept There were reasons for a number of to participate in informed of the engagements where feedback was not the decision outcome (90 per provided and others provided feedback well making process. cent of after the engagement had closed however engagements this does not adjust the result as the where feedback measure requires feedback to be provided is required are prior to closing an engagement in the provided to database. participants). Motivated and Appropriate Achieved The lost time injury rate was 14.88, 2.54 less skilled staff in a systems, than target. safe work training, This has come about through high environment supervision and importance placed on providing ongoing Ensures we support are in training, systems and policies to provide a have the place to provide safe and healthy workplace for all staff.
Council average. Efficient and customer focused organisation Deliver efficient and effective services that meet the growing needs of our community. Requests for Service from the community are completed within designated timeframes (greater than 80 per cent). Achieved 86.5 per cent of all requests for service were completed within designated timeframes. This is a 2.5 per cent increase on the previous year. The target was achieved every month with the lowest month result being 84.2 per cent and the highest being 88.8 per cent. Responsible and sustainable financial management Enable the delivery of our strategic priorities, services and infrastructure to ensure the sustainability of the region. Council maintains the ability to repay loan debt from own source revenue (loan borrowing is less than 60 per cent of rate revenue). Achieved Loan balance = $36,628,856 Rates = $171,087,580 (60 per cent used for calculation = $102,652,548) Calculation: $36,628,856 / $102,652,548 = 35.68 per cent. Council maintains the ability to repay loan debt from own source revenue with loan borrowings making up 35.68 per cent of rate revenue. Informed and engaged community Provide opportunities for the community to participate in the decision making process. Participants involved in Council Community Engagements are kept informed of the outcome (90 per cent of engagements where feedback is required are provided to participants). Not achieved Of 44 engagements where feedback was required when the engagement was closed, participants from 29 of those engagements received feedback. This is 66 per cent, 24 per cent below target. There were reasons for a number of engagements where feedback was not provided and others provided feedback well after the engagement had closed however this does not adjust the result as the measure requires feedback to be provided prior to closing an engagement in the database. Motivated and skilled staff in a safe work environment Ensures we have the Appropriate systems, training, supervision and support are in place to provide Achieved The lost time injury rate was 14.88, 2.54 less than target. This has come about through high importance placed on providing ongoing training, systems and policies to provide a safe and healthy workplace for all staff.
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