Initiatives Champion/s Stakeholder/s Investigate the feasibility of Customer Contact Staff providing on-line assistance with electronic forms for the ageing population at Active & Healthy Ageing Initiative CI3.7 customer contact service centres. Customer Contact REALM Look into the assessment of community locations to create in situ Aged & Disability Services pop up booths to increase face-to-face communication opportunities Active & Healthy Ageing Communications & Marketing CI3.8 where the ageing population frequents. Initiative Customer Contact Research whether the possibility of the concierge model of customer contact can be extended beyond REALM so that the ageing population can be provided one-to-one assistance and training using CI3.9 ipad and/or other technologies. Customer Contact Council's Information Technology Promote the on-line availability of the Maroondah Leader CI3.10 newspaper. Customer Contact Maroondah Leader Examine the possibility of having the local radio playing at customer CI3.11 contact centres to help disseminate local Maroondah news. Customer Contact Communications & Marketing Partner with other Council service areas and volunteer organisations to assist with rate notices and outreach payment opportunities for Aged & Disability Services CI3.12 vulnerable members of our community. Revenue Eastern Volunteers Discuss the possibility of including age-friendly information with Rates notices and Home & Community Care (HACC) / Food Services (Meals on Wheels) invoices to increase communication distribution Aged & Disability Services & The CI3.13 channels. Revenue Active & Healthy Ageing Initiative Build stronger links with community service providers to increase community strengthening and knowledge sharing about support Maroondah Network of CI3.14 services for the ageing population. Aged & Disability Services Community Service Providers Initiatives Champion/s Stakeholder/s
Initiatives Champion/s Stakeholder/s CI3.7 Investigate the feasibility of Customer Contact Staff providing on-line assistance with electronic forms for the ageing population at customer contact service centres. Customer Contact Active & Healthy Ageing Initiative REALM CI3.8 Look into the assessment of community locations to create in situ pop up booths to increase face-to-face communication opportunities where the ageing population frequents. Active & Healthy Ageing Initiative Aged & Disability Services Communications & Marketing Customer Contact CI3.9 Research whether the possibility of the concierge model of customer contact can be extended beyond REALM so that the ageing population can be provided one-to-one assistance and training using ipad and/or other technologies. Customer Contact Council's Information Technology CI3.10 Promote the on-line availability of the Maroondah Leader newspaper. Customer Contact Maroondah Leader CI3.11 Examine the possibility of having the local radio playing at customer contact centres to help disseminate local Maroondah news. Customer Contact Communications & Marketing CI3.12 Partner with other Council service areas and volunteer organisations to assist with rate notices and outreach payment opportunities for vulnerable members of our community. Revenue Aged & Disability Services Eastern Volunteers CI3.13 Discuss the possibility of including age-friendly information with Rates notices and Home & Community Care (HACC) / Food Services (Meals on Wheels) invoices to increase communication distribution channels. Revenue Aged & Disability Services & The Active & Healthy Ageing Initiative CI3.14 Build stronger links with community service providers to increase community strengthening and knowledge sharing about support services for the ageing population. Aged & Disability Services Maroondah Network of Community Service Providers Initiatives Champion/s Stakeholder/s
active-healthy-ageing-initiative.docx