s. 116 116 Consideration of complaint suitable for conciliation (1) If— (a) the Disability Services Commissioner decides to consider a complaint in whole or in part; and (b) the Disability Services Commissioner considers that the complaint is suitable for conciliation— the Disability Services Commissioner must make all reasonable endeavours to conciliate the complaint. (2) The purpose of conciliation is to encourage the settlement of the complaint by— (a) arranging for the service provider and the S. 116(2)(a) amended by person who made the complaint to hold No. 22/2012 informal discussions about the complaint; s. 46. and (b) facilitating those discussions; and (c) if possible, assisting the service provider and S. 116(2)(c) amended by the person who made the complaint to reach No. 22/2012 agreement. s. 46. (3) Unless section 120 applies, within 14 days after the Disability Services Commissioner decides to conciliate the complaint, the Disability Services Commissioner must— (a) give written notice of the decision to S. 116(3)(a) amended by conciliate the complaint to the service No. 22/2012 provider and the person who made the s. 46. complaint; and (b) include in the notice details of the S. 116(3)(b) amended by arrangements made for conciliation No. 22/2012 discussions between the service provider and s. 46. the person who made the complaint; and
116 Consideration of complaint suitable for conciliation (1) If— (a) the Disability Services Commissioner decides to consider a complaint in whole or in part; and (b) the Disability Services Commissioner considers that the complaint is suitable for conciliation— the Disability Services Commissioner must make all reasonable endeavours to conciliate the complaint. (2) The purpose of conciliation is to encourage the settlement of the complaint by— S. 116(2)(a) amended by No. 22/2012 s. 46. (a) arranging for the service provider and the person who made the complaint to hold informal discussions about the complaint; and (b) facilitating those discussions; and S. 116(2)(c) amended by No. 22/2012 s. 46. (c) if possible, assisting the service provider and the person who made the complaint to reach agreement. (3) Unless section 120 applies, within 14 days after the Disability Services Commissioner decides to conciliate the complaint, the Disability Services Commissioner must— s. 116 S. 116(3)(a) amended by No. 22/2012 s. 46. (a) give written notice of the decision to conciliate the complaint to the service provider and the person who made the complaint; and S. 116(3)(b) amended by No. 22/2012 s. 46. (b) include in the notice details of the arrangements made for conciliation discussions between the service provider and the person who made the complaint; and
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