CALL PROCESSING EQUIPMENT CPE Hardware/Software/Workstations CPE server hardware, software, peripherals (including printers, (CPE) monitors, keyboards, and mouse), and workstations to support 911 call processing. Costs include those for ANI/ALI controllers, automatic call distribution (ACD), and CPE workstations located at backup facilities, administrative workstations, and/or remote workstations. CPE Maintenance Costs for annual service contracts for CPE hardware/software maintenance. Headsets Operator headsets used with the CPE phone system. Call Accounting/Telephony Management Costs to implement MIS system that monitors call activity, logs call Information System (MIS) Software activity to a database, and permits canned report generation. Includes MIS server hardware, software, peripherals (including printer, monitor, keyboard, and mouse), and/or annual subscription costs for a third-party hosted solution. Interpretation Service Monthly or annual services procured from a vendor to provide language interpretation. Master Clock/Time Sync Equipment Costs for a “master time source” that generates and synchronizes accurate time for clock displays, computer systems, or other equipment. RADIO SYSTEMS Radio Consoles/Radio System Software Radio consoles and system components located at the PSAP are eligible costs. Headsets Operator headsets used with the integrated radio/CPE phone systems. Radio Console Maintenance Costs for annual service contracts for radio console software maintenance. Radio Tower Site Maintenance For radio tower sites owned by the PSAP or the County, costs for annual maintenance contracts and emergency radio tower site service repairs. CONNECTIVITY/INFRASTRUCTURE Wired or Wireless Connectivity Costs to provision connectivity between the call origination services, PSAPs and other public safety entities, including (but not limited to): wireline trunks/lines, wireless trunks, fiber optic circuits, microwave links, administrative lines, tandem trunks, ring-down circuits, and tandem trunks. Connectivity supports transport of 911 callers and/or information. Emergency Services IP Networks (ESInet) Transport and connectivity costs to connect multiple PSAPs together
CALL PROCESSING EQUIPMENT (CPE) CPE Hardware/Software/Workstations CPE server hardware, software, peripherals (including printers, monitors, keyboards, and mouse), and workstations to support 911 call processing. Costs include those for ANI/ALI controllers, automatic call distribution (ACD), and CPE workstations located at backup facilities, administrative workstations, and/or remote workstations. CPE Maintenance Costs for annual service contracts for CPE hardware/software maintenance. Headsets Operator headsets used with the CPE phone system. Call Accounting/Telephony Management Information System (MIS) Software Costs to implement MIS system that monitors call activity, logs call activity to a database, and permits canned report generation. Includes MIS server hardware, software, peripherals (including printer, monitor, keyboard, and mouse), and/or annual subscription costs for a third-party hosted solution. Interpretation Service Monthly or annual services procured from a vendor to provide language interpretation. Master Clock/Time Sync Equipment Costs for a “master time source” that generates and synchronizes accurate time for clock displays, computer systems, or other equipment. RADIO SYSTEMS Radio Consoles/Radio System Software Radio consoles and system components located at the PSAP are eligible costs. Headsets Operator headsets used with the integrated radio/CPE phone systems. Radio Console Maintenance Costs for annual service contracts for radio console software maintenance. Radio Tower Site Maintenance For radio tower sites owned by the PSAP or the County, costs for annual maintenance contracts and emergency radio tower site service repairs. CONNECTIVITY/INFRASTRUCTURE Wired or Wireless Connectivity Costs to provision connectivity between the call origination services, PSAPs and other public safety entities, including (but not limited to): wireline trunks/lines, wireless trunks, fiber optic circuits, microwave links, administrative lines, tandem trunks, ring-down circuits, and tandem trunks. Connectivity supports transport of 911 callers and/or information. Emergency Services IP Networks (ESInet) Transport and connectivity costs to connect multiple PSAPs together
911%20Program%20-%20Funding%20Guidance%20-%208.1.2015%20-%2012.31.2015.docx