ROLE A ROLE B Round 1 Round 1 Observer & Facilitator: Observe and facilitate Client: You received a bunch of notices in the last few discussion, ask the outreach worker what was hard for months from the CalFresh office. You didn’t understand them, ask the client how they felt, ask the observer for what ABAWD is so you ignored the notices. However, feedback and provide your own feedback on words used this month you received no benefits. You don’t know and body language. what’s going on. Ask the worker to explain what ABAWD is and why you got no benefits. Round 2 Round 2 Client: You just learned about the ABAWD rules from the outreach worker. You want to know if they apply to you. Outreach worker: Screen the client to see if the ABAWD Let the outreach worker screen you for exemptions and rules and time limit apply. the work requirement. Tell the outreach worker that the questions are really personal. In the end, you don’t Round 3 qualify for an ABAWD exemption and are not meeting the work requirement. Observer & Facilitator: Observe and facilitate discussion, ask the outreach worker what was hard for them, ask the client how they felt, ask the observer for Round 3 feedback and provide your own feedback on words used Outreach worker: You just screened a client and the and body language. ABAWD rules and time limit apply to them AND they already used up their countable months. Explain to them how they can regain eligibility.
ROLE A Round 1 Observer & Facilitator: Observe and facilitate discussion, ask the outreach worker what was hard for them, ask the client how they felt, ask the observer for feedback and provide your own feedback on words used and body language. Round 2 Client: You just learned about the ABAWD rules from the outreach worker. You want to know if they apply to you. Let the outreach worker screen you for exemptions and the work requirement. Tell the outreach worker that the questions are really personal. In the end, you don’t qualify for an ABAWD exemption and are not meeting the work requirement. Round 3 Outreach worker: You just screened a client and the ABAWD rules and time limit apply to them AND they already used up their countable months. Explain to them how they can regain eligibility. ROLE B Round 1 Client: You received a bunch of notices in the last few months from the CalFresh office. You didn’t understand what ABAWD is so you ignored the notices. However, this month you received no benefits. You don’t know what’s going on. Ask the worker to explain what ABAWD is and why you got no benefits. Round 2 Outreach worker: Screen the client to see if the ABAWD rules and time limit apply. Round 3 Observer & Facilitator: Observe and facilitate discussion, ask the outreach worker what was hard for them, ask the client how they felt, ask the observer for feedback and provide your own feedback on words used and body language.
9.%20Training%20Scenarios.docx