THE NEWCASTLE UPON TYNE HOSPITALS NHS FOUNDATION TRUST Eliminating Mixed Sex Accommodation (EMSA) Self Assessment, and Action Plan March 2016 ISSUE ACTION LEAD OPERATIONAL DEADLINE/ EXPECTED COMMENTS/ EXECUTIVE LEAD REVIEW IMPACT/OUTCOME EVIDENCE DATE Patient Experience Patient experience of Data collection Nursing and Senior Nurse Ongoing To measure patient Reported in Board Papers undertaken on all Patient Services Practice perception in relation to the September 2015 and SSA is regularly inpatient wards Director Development delivery of same sex March 2016 monitored and reported (see 2) and accommodation. as required to Trust reported To monitor trends and any Board biannually as changes in perception, agreed with local responding to these in an Commissioners. appropriate manner. EMSA Action Plan published on website Continue participation in National Patient surveys. There is a process to Complaints panel Nursing and Head of Patient Ongoing To monitor patient Monthly complaints panel. will consider Patient Services Experience experience, consider issues track other mechanisms Privacy and Director arising from both formal and Report to Board on for determining patient Dignity issues. informal complaints. complaints arising from experience of SSA, e.g. Privacy & Dignity issues. through patient To develop an action plan PAL’s officers complaints/comments, carry out patient in response to key issues PALs, LinKs perception identified. surveys and Reported to Board as (1) these are collated above. Issues addressed through the immediately by PAL’s Patient Officers. Experience and Engagement Themes and trends Team. reported to the Patient, Carer and Public Involvement group
THE NEWCASTLE UPON TYNE HOSPITALS NHS FOUNDATION TRUST Eliminating Mixed Sex Accommodation (EMSA) Self Assessment, and Action Plan March 2016 ISSUE ACTION LEAD EXECUTIVE OPERATIONAL LEAD DEADLINE/ REVIEW DATE EXPECTED IMPACT/OUTCOME COMMENTS/ EVIDENCE Patient Experience Patient experience of SSA is regularly monitored and reported as required to Trust Board Data collection undertaken on all inpatient wards (see 2) and reported biannually as agreed with local Commissioners. Continue participation in National Patient surveys. Nursing and Patient Services Director Senior Nurse Practice Development Ongoing To measure patient perception in relation to the delivery of same sex accommodation. To monitor trends and any changes in perception, responding to these in an appropriate manner. Reported in Board Papers September 2015 and March 2016 EMSA Action Plan published on website There is a process to track other mechanisms for determining patient experience of SSA, e.g. through patient complaints/comments, PALs, LinKs Complaints panel will consider Privacy and Dignity issues. PAL’s officers carry out patient perception surveys and these are collated through the Patient Experience and Engagement Team. Nursing and Patient Services Director Head of Patient Experience Ongoing To monitor patient experience, consider issues arising from both formal and informal complaints. To develop an action plan in response to key issues identified. Monthly complaints panel. Report to Board on complaints arising from Privacy & Dignity issues. Reported to Board as (1) above. Issues addressed immediately by PAL’s Officers. Themes and trends reported to the Patient, Carer and Public Involvement group
A5vi_Eliinating_Mixed_Sex_Accommodation.docx