Auto-generation of correspondence in alternative formats / font (linked to selection of codes). Consider / clarify how the Standard is to be implemented in GP practices, hospitals, specific departments, etc. record including when completed by staff or by the Standardised ‘selection’/ patient themselves, whether recorded online or as part of a face-to-face discussion. Option to support coded record / pick list with comments / free text which is then shared between systems and services. Sharing GP2GP / referrals. – Include in referral letter / alert of next appointment trigger different things in – different settings. Recommend inclusion of information in online booking systems. Clarity needed over versus automatic triggers (systems). ‘human process’ triggers Shared terminology. The Standard should clarify / specify the outcome for the patient (i.e. the outcome should be that the information / communication needs are met) but patient’s accept that this will happen will be different in different circumstances / ‘how’ settings / users / user-interfaces the Standard should not dictate how all – systems get to the required outcome. The Standard should do two things: specify outcomes (for patients) and provide a shared terminology so that recorded information can be shared. It should also offer guidance on how the outcome can be achieved (for example through the use of flags) but it should not specify the process. London 14.04.15 Identifying the challenges Standardisation. Electronic versus paper records. Data reconciliation / duplication. Sharing and consent / data flow. Staff knowledge. Patient preferences versus needs. Implementation. Providing different information formats versus meeting communication needs. Identifying and agreeing the solutions Standardisation Align this standard with the AoMRC (Association of Medical Royal Colleges) / PRSB (Professional Records Standards Body) / Royal College of Physicians (RCP) work on standardisation of clinical records and headings. Data about information and communication support needs should be recorded under patients’ the ‘special requirements’ heading. Use the ITK (Interoperability Toolkit).
Auto-generation of correspondence in alternative formats / font (linked to selection of codes). Consider / clarify how the Standard is to be implemented in GP practices, hospitals, specific departments, etc. Standardised ‘selection’/ record including when completed by staff or by the patient themselves, whether recorded online or as part of a face-to-face discussion. Option to support coded record / pick list with comments / free text which is then shared between systems and services. Sharing – GP2GP / referrals. Include in referral letter / alert of next appointment – trigger different things in different settings. Recommend inclusion of information in online booking systems. Clarity needed over ‘human process’ triggers versus automatic triggers (systems). Shared terminology. The Standard should clarify / specify the outcome for the patient (i.e. the outcome should be that the patient’s information / communication needs are met) but accept that ‘how’ this will happen will be different in different circumstances / settings / users / user-interfaces – the Standard should not dictate how all systems get to the required outcome. The Standard should do two things: specify outcomes (for patients) and provide a shared terminology so that recorded information can be shared. It should also offer guidance on how the outcome can be achieved (for example through the use of flags) but it should not specify the process. London 14.04.15 Identifying the challenges Standardisation. Electronic versus paper records. Data reconciliation / duplication. Sharing and consent / data flow. Staff knowledge. Patient preferences versus needs. Implementation. Providing different information formats versus meeting communication needs. Identifying and agreeing the solutions Standardisation Align this standard with the AoMRC (Association of Medical Royal Colleges) / PRSB (Professional Records Standards Body) / Royal College of Physicians (RCP) work on standardisation of clinical records and headings. Data about patients’ information and communication support needs should be recorded under the ‘special requirements’ heading. Use the ITK (Interoperability Toolkit).
access-info-imp-wrkshp-rep.docx