services is up to and/or date. services and shares this information with others Uses knowledge uses Portfolio Fail of insurance knowledge of Reflective Pass products and/or insurance discussion Distinction services to meet products client needs and and/or expectations. services to exceed customer needs and expectations Maintains No distinction Portfolio Fail accurate and differentiator. Reflective Pass complete records discussion Distinction of all work carried out. Uses IT skills demonstrates Portfolio Fail proficiently when excellent IT Reflective Pass carrying out skills and uses discussion Distinction work. these to identify more efficient ways of working 2.2 Relationship development The development and management of positive working relationships, through a variety of mediums, handling & resolving client queries through effective verbal/written/IT skills. The learner The learner: consistently: Develops and Uses Portfolio Fail maintains networking Reflective Pass positive working opportunities discussion Distinction relationships with to enhance all stakeholders. own contribution to the business. Balances the Is innovative Portfolio Fail needs of in approach to Reflective Pass customers and meeting discussion Distinction the organisation. customer needs which also benefits the organisation.
services is up to date. and/or services and shares this information with others Uses knowledge of insurance products and/or services to meet client needs and expectations. uses knowledge of insurance products and/or services to exceed customer needs and expectations Portfolio Reflective discussion Fail Pass Distinction Maintains accurate and complete records of all work carried out. No distinction differentiator. Portfolio Reflective discussion Fail Pass Distinction Uses IT skills proficiently when carrying out work. demonstrates excellent IT skills and uses these to identify more efficient ways of working Portfolio Reflective discussion Fail Pass Distinction 2.2 Relationship development The development and management of positive working relationships, through a variety of mediums, handling & resolving client queries through effective verbal/written/IT skills. The learner consistently: The learner: Develops and maintains positive working relationships with all stakeholders. Uses networking opportunities to enhance own contribution to the business. Portfolio Reflective discussion Fail Pass Distinction Balances the needs of customers and the organisation. Is innovative in approach to meeting customer needs which also benefits the organisation. Portfolio Reflective discussion Fail Pass Distinction
7414-End-point_Assessment_Form_Centres_Employers_V1-0.docx