Building of confidence, self esteem and trust through regular contact Our Information & Advice Service Access to social responded by inviting the lady opportunities within local and her family to attend an communities appointment at a suitable Accompany to G.P. – community venue. A benefit medication review assessment was provided: Adaptations to property Introduction Handyperson Service & Home Services Outcome: (cleaning) to maintain Maximisation of income: home Pension Credit Increased finance able to Housing Benefit. pay for accessible transport Bereavement Payment Pension application An introduction to our Befriending – change to Service was also provided, circumstances allowing the lady to access a Winter Fuel Allowance continued social network, thus Attendance allowance maintaining independence and opportunity identified reducing loneliness each week. Successfully gained Resulting in £9128.92 The client now feels much more gained over twelve confident to live alone month period independently. She has an awareness of how to access services, attends various social opportunities, and has rekindled old and made new friendships. Our Floating Support Service also assisted, helping to deal the time when we contacted “At with issues of bereavement, low Age Concern Torfaen, I did not self esteem and confidence, know there was so much help for whilst promoting future me; I did not know what I was independence, management and going to do, or how I was going maintenance of the home. to manage without my husband. I did not know how I was going to Floating Support Outcome: pay for my husband’s funeral or manage on my pension.”
Our Information & Advice Service responded by inviting the lady and her family to attend an appointment at a suitable community venue. A benefit assessment was provided: Outcome: Maximisation of income: Pension Credit Housing Benefit. Bereavement Payment Pension application – change to circumstances Winter Fuel Allowance Attendance allowance opportunity identified Successfully gained Resulting in £9128.92 gained over twelve month period Our Floating Support Service also assisted, helping to deal with issues of bereavement, low self esteem and confidence, whilst promoting future independence, management and maintenance of the home. Floating Support Outcome: Building of confidence, self esteem and trust through regular contact Access to social opportunities within local communities Accompany to G.P. – medication review Adaptations to property Introduction Handyperson Service & Home Services (cleaning) to maintain home Increased finance able to pay for accessible transport An introduction to our Befriending Service was also provided, allowing the lady to access a continued social network, thus maintaining independence and reducing loneliness each week. The client now feels much more confident to live alone independently. She has an awareness of how to access services, attends various social opportunities, and has rekindled old and made new friendships. “At the time when we contacted Age Concern Torfaen, I did not know there was so much help for me; I did not know what I was going to do, or how I was going to manage without my husband. I did not know how I was going to pay for my husband’s funeral or manage on my pension.”
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