Diagram 2: IAP2 engagement spectrum Consumer engagement goal To partner with the To work directly with the To provide the public with public in each aspect public throughout the balanced and objective To obtain public of the decision, To place final process to ensure that information to assist them feedback on analysis, including the decision making in public issues and in understanding the alternatives and/or development of the hands of the concerns are problems, alternatives decisions alternatives and the public consistently understood and/or solutions identification of the and considered preferred solution Promise to the public We will look to you for We will work with you to direct advice and ensure that your We will keep you innovation in concerns and issues informed, listen to and formulating solutions, are directly reflected in We will keep you acknowledge concerns, and incorporate your We will implement the alternatives informed. and provide feedback advice and what you decide. developed and provide on how consumer input recommendations into feedback on how public influenced the decision. the decision to the input influenced the maximum possible decision. extent.
Diagram 2: IAP2 engagement spectrum Consumer engagement goal To provide the public with balanced and objective information to assist them in understanding the problems, alternatives and/or solutions To obtain public feedback on analysis, alternatives and/or decisions To work directly with the public throughout the process to ensure that public issues and concerns are consistently understood and considered To partner with the public in each aspect of the decision, including the development of alternatives and the identification of the preferred solution To place final decision making in the hands of the public Promise to the public We will keep you informed. We will keep you informed, listen to and acknowledge concerns, and provide feedback on how consumer input influenced the decision. We will work with you to ensure that your concerns and issues are directly reflected in the alternatives developed and provide feedback on how public input influenced the decision. We will look to you for direct advice and innovation in formulating solutions, and incorporate your advice and recommendations into the decision to the maximum possible extent. We will implement what you decide.
AER%20-%20Consumer%20engagement%20guideline%20for%20network%20service%20providers%20-%20Explanatory%20Statement%20-%20November%202013_0.docx