Aged Care Gateway Advisory Meeting #6 Friday 8 March 2013 Best Western Airport Motel & Convention Centre 33 Ardlie St, Attwood A G E N D A Time Item Supporting Materials and Outcome/s DoHA is seeking 9.50 MORNING TEA ON ARRIVAL (please help the meeting start on time) – 10.15 Opening Session Supporting Materials: 1A - List of attendees Welcome NACA Interaction Rules 1B – Introductions 1C Distributed Agenda – NACA Interaction Rules Brief Progress to date Agenda Review 10.25 Website Development Outcome: Update To inform members of the outcomes of the user testing Process: process, including with Advisory Group members, to date – for information. 15mins: Update 10mins: Q & A 10.50 Contact Centre Outcome: Procurement Update To inform members of the progress of the procurement Process: process and discuss Advisory Group involvement in design once the call centre development is underway for – 7 mins: Update information and discussion. 18 mins Discussion 11.15 Concept of Operations Outcome: – Case Studies Additional case studies developed for the Concept of Process: Operations. The Group will identify 4 case studies, split into small groups to develop them and then report back to the 10 mins: Task Outline broader group. 20 mins: Small Groups Supporting material: 40 mins: Reporting Back Case Study Development (10 mins each group) Existing case studies 20: Discussion & next steps 12.45 LUNCH 1.15 Linking Service Outcomes: Process:
Aged Care Gateway Advisory Meeting #6 Friday 8 March 2013 Best Western Airport Motel & Convention Centre 33 Ardlie St, Attwood A G E N D A Time Item Supporting Materials and Outcome/s DoHA is seeking 9.50 MORNING TEA ON ARRIVAL – (please help the meeting start on time) 10.15 Opening Session Welcome Introductions NACA Interaction Rules Brief Progress to date Agenda Review Supporting Materials: 1A - List of attendees 1B – NACA Interaction Rules 1C – Distributed Agenda 10.25 Website Development Update Process: 15mins: Update 10mins: Q & A Outcome: To inform members of the outcomes of the user testing process, including with Advisory Group members, to date – for information. 10.50 Contact Centre Procurement Update Process: 7 mins: Update 18 mins Discussion Outcome: To inform members of the progress of the procurement process and discuss Advisory Group involvement in design once the call centre development is underway – for information and discussion. 11.15 Concept of Operations – Case Studies Process: 10 mins: Task Outline 20 mins: Small Groups 40 mins: Reporting Back (10 mins each group) 20: Discussion & next steps Outcome: Additional case studies developed for the Concept of Operations. The Group will identify 4 case studies, split into small groups to develop them and then report back to the broader group. Supporting material: Case Study Development Existing case studies 12.45 LUNCH 1.15 Linking Service Process: Outcomes:
Agenda%20-%20%208%20March%202013.docx