During our consultation with consumer representative groups and service providers, we sought an indication of the topics of engagement. The expenditure proposals that we receive are prepared with consideration of the long term interests of consumers. However, these proposals generally lack consumer evidence to support what is proposed. We consider service providers could, when appropriate, obtain useful consumer input on the following example topics: making price and reliability trade-offs setting and designing tariffs (including time of use and critical peak tariffs) setting reliability targets and standards understanding demand hot spots and exploring associated impacts exploring alternatives to capital investment. Yarra Valley Water, using the IAP2 spectrum, undertook comprehensive, dynamic and inclusive consumer engagement in developing its Water Plan 2013–18. Results Consumers highly value service providers reporting on the outcomes of engagement. After investing time and resources in consultative processes, consumers want transparent and timely reports on how service
During our consultation with consumer representative groups and service providers, we sought an indication of the topics of engagement. The expenditure proposals that we receive are prepared with consideration of the long term interests of consumers. However, these proposals generally lack consumer evidence to support what is proposed. We consider service providers could, when appropriate, obtain useful consumer input on the following example topics: making price and reliability trade-offs setting and designing tariffs (including time of use and critical peak tariffs) setting reliability targets and standards understanding demand hot spots and exploring associated impacts exploring alternatives to capital investment. Yarra Valley Water, using the IAP2 spectrum, undertook comprehensive, dynamic and inclusive consumer engagement in developing its Water Plan 2013–18. Results Consumers highly value service providers reporting on the outcomes of engagement. After investing time and resources in consultative processes, consumers want transparent and timely reports on how service
AER%20-%20Consumer%20engagement%20guideline%20for%20network%20service%20providers%20-%20Explanatory%20Statement%20-%20November%202013_0.docx