Comments: g. What programs are offered at the ? GED Adult Basic Education Computer Classes Job Training Job Placement Homework Assistance English as a Second Language Other (please specify) Comments: h. The Department allows owners and their agents to provide services related to Does the owner/agent offer such services? renter’s insurance products. If the owner/agent offers no such service, proceed to question 25. Yes No Comments: i. HUD policy prohibits an owner/agent from evicting tenants for payments. delinquent renter’s insurance How does the owner/agent deal with unpaid insurance? renter’s Please explain the process: Comments: j. Review the insurance information provided to tenants. Does the information provided to tenants clearly indicate that purchasing insurance is optional, and renter’s not required as a condition of occupancy? Yes No N/A Comments: CATEGORY G. GENERAL MANAGEMENT PRACTICES 25. General Management Operations a. Have the complaints, as noted on the Desk Review, been satisfactorily resolved? Yes No N/A Comments: b. Is the project staff able to adequately perform management and maintenance functions? Yes No Comments: c. How does the owner/agent implement HUD changes in policies and procedures? Describe the process: d. Does owner/agent have a formal ongoing training program for its staff? Yes No If yes, indicate types of training used and the frequency. Type Frequency Type Frequency On-Site Industry/Association Training HUD Seminars Local Colleges Energy Conservation Other (please specify) Comments: e. Are reports submitted to the owner from the management agent? Yes No N/A This question applies only to HUD Staff and Mortgagees. Comments: f. Are there signs enabling persons to locate the office? Yes No
Comments: g. What programs are offered at the ? GED Adult Basic Education Computer Classes Job Training Job Placement Homework Assistance English as a Second Language Other (please specify) Comments: h. The Department allows owners and their agents to provide services related to renter’s insurance products. Does the owner/agent offer such services? If the owner/agent offers no such service, proceed to question 25. Yes No Comments: i. HUD policy prohibits an owner/agent from evicting tenants for delinquent renter’s insurance payments. How does the owner/agent deal with unpaid renter’s insurance? Please explain the process: Comments: j. Review the renter’s insurance information provided to tenants. Does the information provided to tenants clearly indicate that purchasing insurance is optional, and not required as a condition of occupancy? Yes No N/A Comments: CATEGORY G. GENERAL MANAGEMENT PRACTICES 25. General Management Operations a. Have the complaints, as noted on the Desk Review, been satisfactorily resolved? Yes No N/A Comments: b. Is the project staff able to adequately perform management and maintenance functions? Yes No Comments: c. How does the owner/agent implement HUD changes in policies and procedures? Describe the process: d. Does owner/agent have a formal ongoing training program for its staff? Yes No If yes, indicate types of training used and the frequency. Type Frequency Type Frequency On-Site Industry/Association Training HUD Seminars Local Colleges Energy Conservation Other (please specify) Comments: e. Are reports submitted to the owner from the management agent? Yes No N/A This question applies only to HUD Staff and Mortgagees. Comments: f. Are there signs enabling persons to locate the office? Yes No
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