The majority of retailers disconnected fewer than 2 per cent of gas customers in 2014-15. The exceptions were Simply Energy and QEnergy. ActewAGL also disconnected over 2 per cent of its gas customers in New South Wales. Table 2.10: Residential electricity customers disconnected and reconnected by retailers for non-payment in 2014-15 Retailer Disconnections Reconnections % of reconnections that (per 100) (% of disconnections) occurred within 7 days South Australia AGL 1.23 43% 92% ▲0.02 Alinta Energy 1.78 31% 90% ▼3.06 EnergyAustralia 0.55 31% 75% ▲0.02 Lumo Energy 0.87 18% 100% ▼0.36 M2 Energy 0.11 0% - ▲0.11 Momentum Energy 1.15 89% 38% ▲0.21 Origin Energy 1.75 94% 54% ▲0.29 Powerdirect 0.81 63% 66% ▲0.13 QEnergy 6.62 11% 100% ▲6.62 Red Energy 1.08 25% 88% ▼0.06 Sanctuary Energy 0.33 100% 100% ▲0.17 Simply Energy 2.39 57% 77% ▲0.31 TOTAL SA 1.36 57% 72% ▼0.01 ACT ActewAGL 0.22 63% 89% ▲0.07 EnergyAustralia 0.11 17% 100% ▼0.46 TOTAL ACT 0.21 62% 89% ▲0.04 Tasmania Aurora Energy* 0.45 54% 87% ▼0.23 New South Wales ActewAGL 0.53 41% 98% ▲0.21 AGL 1.81 41% 96% ▲0.30 Click Energy 0.78 23% 95% ▲0.15 CovaU 0.07 50% 100% ▲0.07 Diamond Energy 0.13 100% 100% ▲0.13 EnergyAustralia 0.27 55% 90% ▼0.43 Lumo Energy 1.18 15% 100% ▲0.11 M2 Energy 0.63 24% 94% ▲0.54 Momentum Energy 1.13 71% 41% ▲0.37 Origin Energy 1.20 87% 62% ▲0.08 Powerdirect 0.96 53% 78% ▲0.58
The majority of retailers disconnected fewer than 2 per cent of gas customers in 2014-15. The exceptions were Simply Energy and QEnergy. ActewAGL also disconnected over 2 per cent of its gas customers in New South Wales. Table 2.10: Residential electricity customers disconnected and reconnected by retailers for non-payment in 2014-15 Retailer Disconnections (per 100) Reconnections (% of disconnections) % of reconnections that occurred within 7 days South Australia AGL 1.23 ▲0.02 43% 92% Alinta Energy 1.78 ▼3.06 31% 90% EnergyAustralia 0.55 ▲0.02 31% 75% Lumo Energy 0.87 ▼0.36 18% 100% M2 Energy 0.11 ▲0.11 0% - Momentum Energy 1.15 ▲0.21 89% 38% Origin Energy 1.75 ▲0.29 94% 54% Powerdirect 0.81 ▲0.13 63% 66% QEnergy 6.62 ▲6.62 11% 100% Red Energy 1.08 ▼0.06 25% 88% Sanctuary Energy 0.33 ▲0.17 100% 100% Simply Energy 2.39 ▲0.31 57% 77% TOTAL SA 1.36 ▼0.01 57% 72% ACT ActewAGL 0.22 ▲0.07 63% 89% EnergyAustralia 0.11 ▼0.46 17% 100% TOTAL ACT 0.21 ▲0.04 62% 89% Tasmania Aurora Energy* 0.45 ▼0.23 54% 87% New South Wales ActewAGL 0.53 ▲0.21 41% 98% AGL 1.81 ▲0.30 41% 96% Click Energy 0.78 ▲0.15 23% 95% CovaU 0.07 ▲0.07 50% 100% Diamond Energy 0.13 ▲0.13 100% 100% EnergyAustralia 0.27 ▼0.43 55% 90% Lumo Energy 1.18 ▲0.11 15% 100% M2 Energy 0.63 ▲0.54 24% 94% Momentum Energy 1.13 ▲0.37 71% 41% Origin Energy 1.20 ▲0.08 87% 62% Powerdirect 0.96 ▲0.58 53% 78%
AER%20Annual%20Report%20on%20the%20Performance%20of%20the%20Retail%20Energy%20Market%20201415_0.DOCX