Priority 3: Our Support Service You Said ‘I would like more support to help recruit a Personal Assistant….I don’t get consistent information from the support service….I would like the support service to have a better understanding of client’s needs….I would like more information about the Personal Assistant’s recommended by the support service…I don’t get enough information about my money from the support service….I am confused about what the support service does, what my social worker does and what I am responsible for.’ What we are doing: Improving the support service to help Service Users/Carers employ staff and manage their money. Helping people remain in control of their personal budget and how it is spent. Improving Service User awareness of what it means to be an employer. Improving staff knowledge of the role of the support service. What steps you will take to make Lead contact Expected result User/carer Deadline involvement this happen? Workshops for Service Users / Rebecca Gray / Better understanding for Use Service Users To start Carers on what it means to be an Vicki Ellis staff and Service /Carers’ Feb 2016 employer, how to manage a Users/Carers experiences in the budget – joint with insurance Improved support training. company and support service. planning experience for Service Users/ the service user/carer. Carers able to Service user and Carers attend training. feel in control of their services and budget. Ensure Stockton Personalisation Janet Ballinger Improved support Service Users / To be Support Service offers a good, / Stockton Carers experiences service that is fit for reviewed robust service to Service Users Personalisation to be used in April purpose. and Carers. Including: Support feedback to
Priority 3: Our Support Service You Said ‘I would like more support to help recruit a Personal Assistant….I don’t get consistent information from the support service….I would like the support service to have a better understanding of client’s needs….I would like more information about the Personal Assistant’s recommended by the support service…I don’t get enough information about my money from the support service….I am confused about what the support service does, what my social worker does and what I am responsible for.’ What we are doing: Improving the support service to help Service Users/Carers employ staff and manage their money. Helping people remain in control of their personal budget and how it is spent. Improving Service User awareness of what it means to be an employer. Improving staff knowledge of the role of the support service. What steps you will take to make this happen? Lead contact Expected result User/carer involvement Deadline Workshops for Service Users / Carers on what it means to be an employer, how to manage a budget – joint with insurance company and support service. Rebecca Gray / Vicki Ellis Better understanding for staff and Service Users/Carers Improved support planning experience for the service user/carer. Service user and Carers feel in control of their services and budget. Use Service Users /Carers’ experiences in the training. Service Users/ Carers able to attend training. To start Feb 2016 Ensure Stockton Personalisation Support Service offers a good, robust service to Service Users and Carers. Including: Janet Ballinger / Stockton Personalisation Support Improved support service that is fit for purpose. Service Users / Carers experiences to be used in feedback to To be reviewed April
actionPlan_0246.docx