Table 5.5 Percentage and number of new service and in-place connections provided within CSG Standard time frames, 2014–15 In-place New service* service* Urban Major rural Minor rural Remote All areas areas areas areas areas % 94.8 97.2 96.4 96.5 96.9 iiNet No. 64,817 3,788 1,645 55 76,879 % 97.8 98.4 99.1 NQCSP n/a Optus No. 208,932 784 445 NQCSP n/a % 100 100 100 NQCSP 100 Dodo No. 20,247 1,254 930 NQCSP 85,371 % 94.5 95.8 95.2 93.0 95.8 Telstra No. 307,105 34,119 16,753 787 261,567 NQCSP=Not a qualifying CSP (QCSP). n/a=not applicable. *Service connections. Note 1: Commencing in 2012–13, QCSPs were required to record the number of requests that were not complied with within the applicable performance time frames and to identify if the to do so was wholly or partly attributable to one or more acts CSP’s failure or omissions by another CSP. Note 2: Location-specific thresholds are met if a QCSP supplied 10,000 or more CSG services in urban areas, 1,000 or more CSG services in major rural areas, 1,000 or more CSG services in minor rural areas, 500 or more CSG services in remote areas. Source: CSP data. Appointments and fault repairs Table 5.6 shows CSP performance in 2014–15 in meeting the CSG Standard for fault repair time frames and appointment-keeping.
Table 5.5 Percentage and number of new service and in-place connections provided within CSG Standard time frames, 2014–15 New service* In-place service* Urban areas Major rural areas Minor rural areas Remote areas All areas iiNet % 94.8 97.2 96.4 96.5 96.9 No. 64,817 3,788 1,645 55 76,879 Optus % 97.8 98.4 99.1 NQCSP n/a No. 208,932 784 445 NQCSP n/a Dodo % 100 100 100 NQCSP 100 No. 20,247 1,254 930 NQCSP 85,371 Telstra % 94.5 95.8 95.2 93.0 95.8 No. 307,105 34,119 16,753 787 261,567 NQCSP=Not a qualifying CSP (QCSP). n/a=not applicable. *Service connections. Note 1: Commencing in 2012–13, QCSPs were required to record the number of requests that were not complied with within the applicable performance time frames and to identify if the CSP’s failure to do so was wholly or partly attributable to one or more acts or omissions by another CSP. Note 2: Location-specific thresholds are met if a QCSP supplied 10,000 or more CSG services in urban areas, 1,000 or more CSG services in major rural areas, 1,000 or more CSG services in minor rural areas, 500 or more CSG services in remote areas. Source: CSP data. Appointments and fault repairs Table 5.6 shows CSP performance in 2014–15 in meeting the CSG Standard for fault repair time frames and appointment-keeping.
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