Review the management of H@N and roles and Review the Hospital at Night model to responsibilities by March 2016. ensure that it is fit for purpose Work with the CCG to identify and Five of the ten seven day standards to be the initiatives to be implemented during 2016, subject to appropriate progressed with a focus on weekend levels of funding Introduce a Frailty Assessement and extended day working in key areas Service to support early senior for implementation during 2016/17 Frailty Assessment Service established decision making and care plans for older patients. Early care planning with the aim to avoid admissions into hospital if acute medical services will not benefit the patient and if admission required reduce the length of stay. Embed clinical leadership providing clinicians sufficient time to lead together with clear, deliverable, objectives Key work areas Key actions Key measurable and timescales Organisational structure which defines the role of Clear job descriptions for Clinical leads New Job description and objective setting to be lead clinicians and puts clinical engagement at the Defined time in job plans with a focus on continued completed and in place by the end of Q1. centre of key decision making. professional development and leadership of Improved staff survey response rate and feedback clinical services Continue to improve engagement of all clinicians within the work of the Trust and the Transaction Deliver dignified care that is responsive to patients’ personal needs, ensures a positive experience of care and which meets CQUINs Family and Friend test standards Key work areas Key actions Key measurable and timescales Delivery of the Patient Experience Improvement Implement Communication improvement project Reporting of patient experience measures at Ward strategy at delivering a caring and through the Improvement Hub Wednesdays and through to the Quality and compassionate experience for all patients. the my name is” initiative governance committee. “Hello Fully utilise Patient Council and Patient All participating in Hello my name is ...... Experience Review Groups Improvements in Friends and Family response Review patient information leaflets rate and results . Improve analysis of and feedback re complaints Reduced complaints concerning poor and incidents communication Improve communication relating to discharge Patient Stories to meetings Improvement programme which targets patients Effective and planned discharge to the community staying over 10 days and inherent delays in Reductions in LOS, inappropriate admissions and or social care settings utilising the green to go community and social care access. Clear improved patient flow reported through IPR to concept escalation process for discharge delays to be Board. introduced.
Introduce a Frailty Assessement Service to support early senior decision making and care plans for older patients. Review the Hospital at Night model to ensure that it is fit for purpose Work with the CCG to identify and the initiatives to be progressed with a focus on weekend and extended day working in key areas for implementation during 2016/17 Early care planning with the aim to avoid admissions into hospital if acute medical services will not benefit the patient and if admission required reduce the length of stay. Review the management of H@N and roles and responsibilities by March 2016. Five of the ten seven day standards to be implemented during 2016, subject to appropriate levels of funding Frailty Assessment Service established Embed clinical leadership providing clinicians sufficient time to lead together with clear, deliverable, objectives Key work areas Key actions Key measurable and timescales Organisational structure which defines the role of lead clinicians and puts clinical engagement at the centre of key decision making. Clear job descriptions for Clinical leads Defined time in job plans with a focus on continued professional development and leadership of clinical services Continue to improve engagement of all clinicians within the work of the Trust and the Transaction New Job description and objective setting to be completed and in place by the end of Q1. Improved staff survey response rate and feedback Deliver dignified care that is responsive to patients’ personal needs, ensures a positive experience of care and which meets CQUINs Family and Friend test standards Key work areas Key actions Key measurable and timescales Delivery of the Patient Experience Improvement strategy at delivering a caring and compassionate experience for all patients. . Effective and planned discharge to the community or social care settings utilising the green to go concept Implement Communication improvement project through the Improvement Hub the “Hello my name is” initiative Fully utilise Patient Council and Patient Experience Review Groups Review patient information leaflets Improve analysis of and feedback re complaints and incidents Improve communication relating to discharge Improvement programme which targets patients staying over 10 days and inherent delays in community and social care access. Clear escalation process for discharge delays to be introduced. Reporting of patient experience measures at Ward Wednesdays and through to the Quality and governance committee. All participating in Hello my name is ...... Improvements in Friends and Family response rate and results Reduced complaints concerning poor communication Patient Stories to meetings Reductions in LOS, inappropriate admissions and improved patient flow reported through IPR to Board.
Agenda%20Item%20992%2015%20%20Operational%20Business%20Plan%2020152016.docx