Advertisement Fixed Term 12 months – Systems Support Analyst The Wholesale and Retail Sector Education and Training Authority (W&RSETA) seeks to employ a Systems Support Analyst, who will report directly to the IT Manager and be based at Head Office in Centurion. Key Performance Areas will include but not limited to the following; Provide Desktop Support to the Organization including Hardware and Software Support Resolve basic and complex problems related to desktop hardware and software Support of disaster recovery activities Installation and configuration of desktop applications and hardware and related peripherals (printers) Performance of the daily and weekly system checks as per desktop procedures Configuration and upgrading of desktop applications based on new project requirements Provision of ICT Service Management Support and Administration Logging of incidents from users Provision of support to the user support community regarding hardware, software and network related problems Classification of level priority and nature of the fault Interpretation and communication of complex technical communication to non-technical users and colleagues Monitoring and provision of feedback on time lines and the effectiveness of problem and service request resolutions Coordination of significant business areas and ICT changes such as system implementations Provision of advice regarding the setup of hardware for users Contribution to the IT Unit internal support in terms of Provision of project administration support to the unit Drafting of system configuration documents Coordination of activities within the department Attending to IT activities unit’s Audit Action Plan Minimum Qualifications and Experience Three year Diploma / B Degree in Information Technology 2 - 5 Years in systems support
Advertisement Fixed Term – 12 months Systems Support Analyst The Wholesale and Retail Sector Education and Training Authority (W&RSETA) seeks to employ a Systems Support Analyst, who will report directly to the IT Manager and be based at Head Office in Centurion. Key Performance Areas will include but not limited to the following; Provide Desktop Support to the Organization including Hardware and Software Support Resolve basic and complex problems related to desktop hardware and software Support of disaster recovery activities Installation and configuration of desktop applications and hardware and related peripherals (printers) Performance of the daily and weekly system checks as per desktop procedures Configuration and upgrading of desktop applications based on new project requirements Provision of ICT Service Management Support and Administration Logging of incidents from users Provision of support to the user support community regarding hardware, software and network related problems Classification of level priority and nature of the fault Interpretation and communication of complex technical communication to non-technical users and colleagues Monitoring and provision of feedback on time lines and the effectiveness of problem and service request resolutions Coordination of significant business areas and ICT changes such as system implementations Provision of advice regarding the setup of hardware for users Contribution to the IT Unit internal support in terms of Provision of project administration support to the unit Drafting of system configuration documents Coordination of activities within the department Attending to IT unit’s Audit Action Plan activities Minimum Qualifications and Experience Three year Diploma / B Degree in Information Technology 2 - 5 Years in systems support
Advertisement%20-%20Systems%20Support%20%20Analyst%20-%20%20-%20January%20%202018.docx