Administration and Security This Service Level Agreement between the Contractor and FPPC includes the provision of Administration and Security. The Contractor will manage and coordinate with the cloud hosting service provider in performing their activities. The following table describes all Contractor committed service levels, measurable event and target levels for Administration and Security. Administration and Security Service Levels Measurable Event Service Level Requirement Calculation Measurement Interval 95% within 30 minutes of Performance = Actual time Measure = Monthly; Password Resets (Prime Time) such request to respond (Average) Report Period = Quarterly 95% within 2 business days Performance = Actual time Measure = Monthly; New User Account Requests of request to respond (Average) Report Period = Quarterly 95% within 2 business days Performance = Actual time Measure = Monthly; Privilege Changes Requests of request to respond (Average) Report Period = Quarterly Disable/Delete User Account(s) (Prime 95% within 24 hours of Performance = Actual time Measure = Monthly; Time) request to respond Report Period = Quarterly Report detection of unauthorized or Complete Incident Report and accidental modification, destruction, submit copies to the FPPC disclosure, loss, or access to SEFS Project Manager, Per incident Per incident automated files and databases, as well within twenty-four (24) hours as incidents involving loss, damage, or of the incident misuse of information assets. Backup and Recovery This Service Level Agreement between the Contractor and FPPC includes the integration of Backup and Recovery Services. The Contractor will manage and coordinate with the cloud hosting service provider in performing their activities. The following table describes all Contractor committed service levels, measurable event and target levels for Backup and Recovery Services. Backup and Recovery Service Levels Measurement Measurable Event Service Level Requirement Calculation Interval
Administration and Security This Service Level Agreement between the Contractor and FPPC includes the provision of Administration and Security. The Contractor will manage and coordinate with the cloud hosting service provider in performing their activities. The following table describes all Contractor committed service levels, measurable event and target levels for Administration and Security. Administration and Security Service Levels Measurable Event Service Level Requirement Calculation Measurement Interval Password Resets (Prime Time) 95% within 30 minutes of such request Performance = Actual time to respond (Average) Measure = Monthly; Report Period = Quarterly New User Account Requests 95% within 2 business days of request Performance = Actual time to respond (Average) Measure = Monthly; Report Period = Quarterly Privilege Changes Requests 95% within 2 business days of request Performance = Actual time to respond (Average) Measure = Monthly; Report Period = Quarterly Disable/Delete User Account(s) (Prime Time) 95% within 24 hours of request Performance = Actual time to respond Measure = Monthly; Report Period = Quarterly Report detection of unauthorized or accidental modification, destruction, disclosure, loss, or access to automated files and databases, as well as incidents involving loss, damage, or misuse of information assets. Complete Incident Report and submit copies to the FPPC SEFS Project Manager, within twenty-four (24) hours of the incident Per incident Per incident Backup and Recovery This Service Level Agreement between the Contractor and FPPC includes the integration of Backup and Recovery Services. The Contractor will manage and coordinate with the cloud hosting service provider in performing their activities. The following table describes all Contractor committed service levels, measurable event and target levels for Backup and Recovery Services. Backup and Recovery Service Levels Measurable Event Service Level Requirement Calculation Measurement Interval
8620-006%20EXHIBITS%20SEI%20Enhanced%20Filing%20System%20IFB.docx