Issue Number Percentage of total Percentage of total complaints complaints that do not relate to insolvency Insolvency 529 90 per cent Dissatisfaction 29 5 per cent 50 per cent with terms and conditions Poor disclosure of 21 4 per cent 6 per cent terms and conditions Trader did not 8 1 per cent 14 per cent otherwise act appropriately Total 587 7: Complaint Details Type* Gift card faulty gift card unable to be used on multiple attempts administration Gift card gift card received for use at a retailer that has since become insolvent administration Gift card terms a cinema voucher did not have an expiry date on it and the customer and conditions was told it had expired Gift card terms purchased cinema pass online with a $6 booking fee not disclosed and conditions Gift card accommodation gift voucher was purchased with the hotel refusing to administration supply the service Gift card terms terms and conditions of gift card not adequately disclosed upon and conditions purchase Gift card terms gift card which was given instead of a refund, had expired and conditions Gift card terms sales staff misrepresented the terms and conditions of a gift card and conditions
Issue Number Percentage of total complaints Percentage of total complaints that do not relate to insolvency Insolvency 529 90 per cent Dissatisfaction with terms and conditions 29 5 per cent 50 per cent Poor disclosure of terms and conditions 21 4 per cent 6 per cent Trader did not otherwise act appropriately 8 1 per cent 14 per cent Total 587 7: Complaint Type* Details Gift card administration faulty gift card unable to be used on multiple attempts Gift card administration gift card received for use at a retailer that has since become insolvent Gift card terms and conditions a cinema voucher did not have an expiry date on it and the customer was told it had expired Gift card terms and conditions purchased cinema pass online with a $6 booking fee not disclosed Gift card administration accommodation gift voucher was purchased with the hotel refusing to supply the service Gift card terms and conditions terms and conditions of gift card not adequately disclosed upon purchase Gift card terms and conditions gift card which was given instead of a refund, had expired Gift card terms and conditions sales staff misrepresented the terms and conditions of a gift card
06072012-Gift-Cards-in-Australian-Market.docx