High Low Service does not discriminate Women on the basis of gender. High Low Service does not discriminate Gender Men on the basis of gender. High Low Transgendered Service does not discriminate Men/Women on the basis of gender. Non English speakers may have difficulty in accessing the service, but CS have produced an Accessibility Guide to High Low Asian support staff in service Race delivery, this includes information regarding The categories translation and interpreting used in the services. Race section are those used High Low Black See above in the 2001 census. High Low Consideration Mixed race See above should be given to the High Low needs of White See above specific communities High Low within the Chinese See above broad categories. See above. Also depending on Other racial or the service being accessed, High Low ethnic groups - gypsy/travellers may have specify difficulty if they cannot prove residency within the borough. Access by telephone may be Disability High Low considered more convenient Physical by those with a physical Long term disability. health impairment Information regarding service could include, provision has been made in mental health the Accessibility Guide to problems, High Low asthma, heart Sensory support customers with conditions, sensory disabilities. This chronic fatigue includes information for Type etc. Talk.
Gender Women High Low Service does not discriminate on the basis of gender. Men High Low Service does not discriminate on the basis of gender. Transgendered Men/Women High Low Service does not discriminate on the basis of gender. Race The categories used in the Race section are those used in the 2001 census. Consideration should be given to the needs of specific communities within the broad categories. Asian High Low Non English speakers may have difficulty in accessing the service, but CS have produced an Accessibility Guide to support staff in service delivery, this includes information regarding translation and interpreting services. Black High Low See above Mixed race High Low See above White High Low See above Chinese High Low See above Other racial or ethnic groups - specify High Low See above. Also depending on the service being accessed, gypsy/travellers may have difficulty if they cannot prove residency within the borough. Disability Long term health impairment could include, mental health problems, asthma, heart conditions, chronic fatigue etc. Physical High Low Access by telephone may be considered more convenient by those with a physical disability. Sensory High Low Information regarding service provision has been made in the Accessibility Guide to support customers with sensory disabilities. This includes information for Type Talk.
accessibility_of_telephone_services_2812009.docx