Performance and resource management: The ideal service Services are held accountable for performance and quality, with a focus on outcomes, needs and rights of people who lack capacity. There are sufficient, knowledgeable and skilled staff employed in all organisations or commissioned from external organisations to efficiently and effectively deliver the requirements of MCA There is sufficient resources available to train and equip staff to provide an effective service. There are sufficient IMCA and Advocacy services, to support, involve and empower service users and carers. Areas to question Achievements/strengths Current developments/ Areas of Possible sources of work in progress challenge/further evidence consideration There is a practice and A suite of indicators performance management including quantitative and framework that runs across council qualitative measures of and partner agency functions and performance that is which looks at regional and national reported regularly to senior variations in practice in relation to and team managers MCA implementation. Summaries of training Quality assurance systems activity incorporate MCA and risk Skills and confidence as management, together with demonstrated in interviews improved outcomes for people and through file audits Overview and scrutiny Local workforce and training plans agendas and reports with provide sufficient people with the right evidence of follow up skills for MCA. Safeguarding adult review protocol Quality assurance framework OSC report
Performance and resource management: The ideal service Services are held accountable for performance and quality, with a focus on outcomes, needs and rights of people who lack capacity. There are sufficient, knowledgeable and skilled staff employed in all organisations or commissioned from external organisations to efficiently and effectively deliver the requirements of MCA There is sufficient resources available to train and equip staff to provide an effective service. There are sufficient IMCA and Advocacy services, to support, involve and empower service users and carers. Areas to question Achievements/strengths Current developments/ work in progress Areas of challenge/further consideration Possible sources of evidence There is a practice and performance management framework that runs across council and partner agency functions and which looks at regional and national variations in practice in relation to MCA implementation. A suite of indicators including quantitative and qualitative measures of performance that is reported regularly to senior and team managers Summaries of training activity Skills and confidence as demonstrated in interviews and through file audits Overview and scrutiny agendas and reports with evidence of follow up Safeguarding adult review protocol Quality assurance framework OSC report Quality assurance systems incorporate MCA and risk management, together with improved outcomes for people Local workforce and training plans provide sufficient people with the right skills for MCA.
ADASS-MCA-Dols-Improvement-Tool.docx