An additional suggestion was for the development / provision of a of ‘tick sheet’ information / communication support options which could be linked to SNOMED CT codes and used by staff and patients to support identification and recording of needs. Feedback was also received on the Clinical Safety Case, which has informed the final version of this document. The Phoenix Medical Centre in partnership with Dynamic Health Systems Scope of pilot The scope of the pilot included: of review of systems, policy and procedure with regards to “Completion supporting patients / service users with information/communication needs and identification of changes / improvements needed.” of changes necessary to enable proactive and routine “Implementation identification and recording of / service information and / or patients’ users’ communication needs in line with the draft improve or establish standard…to systems for referring to or flagging a communication introduce or need…to improve flags or alerts.” of changes necessary to improve or establish systems for “Implementation meeting the information and communication needs of patients / service users with information / communication needs.” of training to any / all staff in order that they can effectively implement “Provision the Standard and participate in the pilot.” As part of the pilot, initial actions included: searches and identify the number of patients affected by disabilities “Run Assess policies and procedures to see how comprehensive they are Alert the 'patient participation group' and seek their involvement to inform and be part of the process.” people had been coded as registered disabled, blind, deaf or with physical or “317 sensory disability. Of these some may have been coded as e.g. 'temporary deafness or partial deafness'.” identified patients (with a READ code identifying the disability) were invited to “The feedback on their needs relating to their disability. Icons were created in the medical system (TPP SystmOne). These are clearly visible on opening a patient record. Admin staff would then know about the disability when dealing with these patients immediately on opening the record and know how to help e.g. the need to provide information in braille or using the hearing loop etc.” Additional actions taken as part of the pilot included:
An additional suggestion was for the development / provision of a ‘tick sheet’ of information / communication support options which could be linked to SNOMED CT codes and used by staff and patients to support identification and recording of needs. Feedback was also received on the Clinical Safety Case, which has informed the final version of this document. The Phoenix Medical Centre in partnership with Dynamic Health Systems Scope of pilot The scope of the pilot included: “Completion of review of systems, policy and procedure with regards to supporting patients / service users with information/communication needs and identification of changes / improvements needed.” “Implementation of changes necessary to enable proactive and routine identification and recording of patients’ / service users’ information and / or communication needs in line with the draft standard…to improve or establish systems for referring to or flagging a communication need…to introduce or improve flags or alerts.” “Implementation of changes necessary to improve or establish systems for meeting the information and communication needs of patients / service users with information / communication needs.” “Provision of training to any / all staff in order that they can effectively implement the Standard and participate in the pilot.” As part of the pilot, initial actions included: “Run searches and identify the number of patients affected by disabilities Assess policies and procedures to see how comprehensive they are Alert the 'patient participation group' and seek their involvement to inform and be part of the process.” “317 people had been coded as registered disabled, blind, deaf or with physical or sensory disability. Of these some may have been coded as e.g. 'temporary deafness or partial deafness'.” “The identified patients (with a READ code identifying the disability) were invited to feedback on their needs relating to their disability. Icons were created in the medical system (TPP SystmOne). These are clearly visible on opening a patient record. Admin staff would then know about the disability when dealing with these patients immediately on opening the record and know how to help e.g. the need to provide information in braille or using the hearing loop etc.” Additional actions taken as part of the pilot included:
access-info-pilot-rep.docx