1. You present the problem to your supervisor after the incident occurs. If your supervisor is unavailable or you believe it would be inappropriate to discuss it with your supervisor, you may present the problem to the Practice Manager. 2. Your supervisor responds to the problem during discussion or after consulting with appropriate management, when necessary. Your supervisor documents the discussion and a written response will be put in your file. 3. You present the problem to the Practice Manager if the problem is not resolved. 4. The Practice Manager counsels and advises you, helps you to put the problem in writing, visits with your manager, if necessary, for a review of the problem. 5. The Practice Manager informs you of the decision, and a copy of the written response will be put in your file. The Practice Manager has full authority to make any adjustment that is determined to be appropriate to resolve the problem. Not every problem can be resolved to everyone's total satisfaction. However, we believe that honest discussion and listening to each other will build confidence between employees and management and help make Advanced Pediatrics a better place to work. 711 Work Etiquette Effective Date: 08/01/2010 Revision Date: Employees are to keep in mind that the success of Advanced Pediatrics depends on customer satisfaction. All customers should be treated in a kind, courteous and professional manner, regardless of the situation. In the event of any specific problems with the customer, management should be contacted immediately. If you are uncomfortable dealing with certain customers, please inform the management. It is our goal to avoid conflict. Please remember to present yourself in a friendly manner at all times. SECTION 8 internal communication 801 Meetings Effective Date: 08/01/2010 Revision Date:
1. You present the problem to your supervisor after the incident occurs. If your supervisor is unavailable or you believe it would be inappropriate to discuss it with your supervisor, you may present the problem to the Practice Manager. 2. Your supervisor responds to the problem during discussion or after consulting with appropriate management, when necessary. Your supervisor documents the discussion and a written response will be put in your file. 3. You present the problem to the Practice Manager if the problem is not resolved. 4. The Practice Manager counsels and advises you, helps you to put the problem in writing, visits with your manager, if necessary, for a review of the problem. 5. The Practice Manager informs you of the decision, and a copy of the written response will be put in your file. The Practice Manager has full authority to make any adjustment that is determined to be appropriate to resolve the problem. Not every problem can be resolved to everyone's total satisfaction. However, we believe that honest discussion and listening to each other will build confidence between employees and management and help make Advanced Pediatrics a better place to work. 711 Work Etiquette Effective Date: 08/01/2010 Revision Date: Employees are to keep in mind that the success of Advanced Pediatrics depends on customer satisfaction. All customers should be treated in a kind, courteous and professional manner, regardless of the situation. In the event of any specific problems with the customer, management should be contacted immediately. If you are uncomfortable dealing with certain customers, please inform the management. It is our goal to avoid conflict. Please remember to present yourself in a friendly manner at all times. SECTION 8 internal communication 801 Meetings Effective Date: 08/01/2010 Revision Date:
advanced-pediatrics-employee-handbook-final-may-4-2016.docx