Response Through Recovery: Activities at a Glance This guide provides an at-a-glance overview of the activities that take place from response through recovery and their associated victim assistance protocols, which were developed in the partnerships and planning phase. For information about free training and technical assistance related to the Mass Violence Toolkit, contact the OVC Training and Technical Assistance Center (TTAC) at or 1–866–682–8822. Activities Victim Assistance Protocol Response Phase Transitional Phase Recovery Phase Committee Meeting Convene the primary agencies involved Continue to conduct regular meetings of Continue to conduct meetings, as in the victim assistance response plan the primary agencies and other key necessary, with the primary agencies within the first 12 hours of the incident. individuals, as necessary. involved in the recovery process. Schedule and conduct regular meetings Identify unmet needs and unique of the primary agencies. issues in the community that need to be addressed. If the event involves victims from multiple jurisdictions, states, or Hold a debriefing with your planning countries, invite key government officials committee to assess your victim and the Victims of Crime Act (VOCA) assistance response plan and make administrators from each jurisdiction. any necessary modifications. Capture action items and lessons learned. Incident Command Coordinate with your ICS. Continue to coordinate with your ICS, as Participate in a debriefing held by System (ICS) necessary. your ICS. Deploy a victim assistance liaison to the ICS. Communications Deploy appropriate representative(s) to Communicate accurate information In coordination with law enforcement the Joint Information Center (JIC). through various media, multilingual officials and the prosecutor’s office, formats, and alternative sources (e.g., provide ongoing case/investigation Deploy primary spokesperson(s) based smart phone emergency text alert status briefings. on the nature/scope of the event. programs, social media, apps). Family Assistance Identify a temporary safe location for The FAC should now have a physical The FAC transitions to a Community Center / Community families of victims and missing persons location (multiple locations may be Resiliency Center (CRC) that provides Resiliency Center to gather as they await information. A needed, based on number of victims) ongoing services and assistance to
Response Through Recovery: Activities at a Glance This guide provides an at-a-glance overview of the activities that take place from response through recovery and their associated victim assistance protocols, which were developed in the partnerships and planning phase. For information about free training and technical assistance related to the Mass Violence Toolkit, contact the OVC Training and Technical Assistance Center (TTAC) at or 1–866–682–8822. Victim Assistance Protocol Activities Response Phase Transitional Phase Recovery Phase Committee Meeting Convene the primary agencies involved in the victim assistance response plan within the first 12 hours of the incident. Schedule and conduct regular meetings of the primary agencies. If the event involves victims from multiple jurisdictions, states, or countries, invite key government officials and the Victims of Crime Act (VOCA) administrators from each jurisdiction. Continue to conduct regular meetings of the primary agencies and other key individuals, as necessary. Continue to conduct meetings, as necessary, with the primary agencies involved in the recovery process. Identify unmet needs and unique issues in the community that need to be addressed. Hold a debriefing with your planning committee to assess your victim assistance response plan and make any necessary modifications. Capture action items and lessons learned. Incident Command System (ICS) Coordinate with your ICS. Deploy a victim assistance liaison to the ICS. Continue to coordinate with your ICS, as necessary. Participate in a debriefing held by your ICS. Communications Deploy appropriate representative(s) to the Joint Information Center (JIC). Deploy primary spokesperson(s) based on the nature/scope of the event. Communicate accurate information through various media, multilingual formats, and alternative sources (e.g., smart phone emergency text alert programs, social media, apps). In coordination with law enforcement officials and the prosecutor’s office, provide ongoing case/investigation status briefings. Family Assistance Center / Community Resiliency Center Identify a temporary safe location for families of victims and missing persons to gather as they await information. A The FAC should now have a physical location (multiple locations may be needed, based on number of victims) The FAC transitions to a Community Resiliency Center (CRC) that provides ongoing services and assistance to
ActivitiesataGlance.docx