2014.15 2015.16 Attendance at key meetings 2013.14 New methods of measuring patients’ experience (Patient Critical friend at key meetings stories, CQC survey) New methods of measuring Support audit of standards patients’ experience (QoIO, (PLACE) Patient stories) Review of patient experience Support audit of standards data (PERG) (Quality Mark for Elder Friendly Wards, PLACE, complaints) Requesting updates from on areas of concern (closer Review of patient experience working with PALs and data (PERG) complaints) Staff awareness/training (DVD Patients’ Council awareness for customer care) raising (‘stall’ at front door, improved web page)
2013.14 Critical friend at key meetings New methods of measuring patients’ experience (QoIO, Patient stories) Support audit of standards (Quality Mark for Elder Friendly Wards, PLACE, complaints) Review of patient experience data (PERG) Staff awareness/training (DVD for customer care) 2014.15 Attendance at key meetings New methods of measuring patients’ experience (Patient stories, CQC survey) Support audit of standards (PLACE) Review of patient experience data (PERG) Requesting updates from on areas of concern (closer working with PALs and complaints) Patients’ Council awareness raising (‘stall’ at front door, improved web page) 2015.16
Agenda%20Item%20970%2015%20%20Report%20from%20The%20Patients%20Council%20%20Quarter%203%2020142015.docx