ISSUE 11: OUR ANIMAL MANAGEMENT TEAM A qualified, competent, visible and responsive team is required to deliver high standards of service to the community. The size of the municipality makes it difficult to maintain a visible community presence. This may affect public confidence, and encourage some pet owners to disregard local laws and dog control orders. We employ nine people to handle our animal management area, supported by three administration officers, a seasonal officer and a prosecutor. Our animal management officers are required to have either: Certificate IV Animal Control and Compliance Certificate IV in Government (Statutory Compliance) or higher-level qualifications. Each officer completes training in animal handling and prosecutions, including the collection of evidence for court proceedings. All new staff are also required to undertake a corporate induction. We maintain a training register, detailing all the qualifications and training courses completed by each animal management officer. We also promote further training opportunities at annual performance reviews. WHAT WE CURRENTLY DO COMMUNITY VIEWS NEW ACTIONS FOR Handle almost 5000 animal management-related We rarely see any evidence of Increase our visibility by contacts per annum. animal management officers branding our Animal patrolling or enforcing local Management vehicles. laws. Collect evidence and prosecute people that have broken the law (there were 12 successful prosecutions Profile our team members in the 2016–17 financial year). You must be seen, and be within our regular a positive influence in our communication channels, communities. including the Park your Maintain partnerships with internal and external app, to increase their Pet stakeholders, to make sure we can work at capacity. visibility. Schedule regular training sessions for team members. Publish implementation outcomes in local media. Carry out proactive patrols in areas of low compliance. Schedule our patrols to focus on peak times of Inform those involved in animal management animal-related activity. investigations about the outcome.
ISSUE 11: OUR ANIMAL MANAGEMENT TEAM A qualified, competent, visible and responsive team is required to deliver high standards of service to the community. The size of the municipality makes it difficult to maintain a visible community presence. This may affect public confidence, and encourage some pet owners to disregard local laws and dog control orders. We employ nine people to handle our animal management area, supported by three administration officers, a seasonal officer and a prosecutor. Our animal management officers are required to have either: Certificate IV Animal Control and Compliance Certificate IV in Government (Statutory Compliance) or higher-level qualifications. Each officer completes training in animal handling and prosecutions, including the collection of evidence for court proceedings. All new staff are also required to undertake a corporate induction. We maintain a training register, detailing all the qualifications and training courses completed by each animal management officer. We also promote further training opportunities at annual performance reviews. WHAT WE CURRENTLY DO COMMUNITY VIEWS NEW ACTIONS FOR Handle almost 5000 animal management-related contacts per annum. Collect evidence and prosecute people that have broken the law (there were 12 successful prosecutions in the 2016–17 financial year). Maintain partnerships with internal and external stakeholders, to make sure we can work at capacity. Schedule regular training sessions for team members. Carry out proactive patrols in areas of low compliance. Inform those involved in animal management investigations about the outcome. We rarely see any evidence of animal management officers patrolling or enforcing local laws. You must be seen, and be a positive influence in our communities. Increase our visibility by branding our Animal Management vehicles. Profile our team members within our regular communication channels, including the Park your Pet app, to increase their visibility. Publish implementation outcomes in local media. Schedule our patrols to focus on peak times of animal-related activity.
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