collection collection collection collection collection ERD results Indicator 10. Greater disclosed disclosed disclosed disclosed disclosed transparency Baseline disclosed Taxpayer taxpayer Taxpayer Taxpayer and survey survey and disclosed Contact disclosed disclosed Contact center disclosed center and and Contact disclosed Contact disclosed center center disclosed disclosed % tbc June Contact 50 69 75 Annual IFC IFC Intermediate 2014 center set NBR results Indicator 11. Overall up taxpayer center satisfaction with VAT administration /3 Intermediate Process Annual NBR, ERD, √ 6.1 25 50 percent 75 75 percent 75 percent 75 percent Results NBR percent of of NCB percent of NCB of NCB of NCB Indicator 12. NCB contracts of NCB contracts contracts contracts Fiduciary actions contracts are done contracts are done are done are done on track are done through are done through through through through through e-GP All All All All Submit significant All significant significant significant quarterly audit audit audit audit fund objections audit objections objections objections utilization resolved resolved resolved resolved report to in 6 in 6 in 6 in 6 Finance months resolved months months months Division in 6 Submit Submit Submit Submit and months quarterly quarterly quarterly quarterly complete fund Submit fund fund fund fund utilization quarterly utilization utilization utilization release report to fund report to report to report to processes
results Indicator 10. Greater transparency collection disclosed Baseline taxpayer survey disclosed collection disclosed Taxpayer survey disclosed disclosed and Contact center disclosed collection disclosed Taxpayer disclosed and Contact center disclosed collection disclosed and Contact center disclosed collection disclosed Taxpayer disclosed and Contact center disclosed ERD Intermediate results Indicator 11. Overall taxpayer satisfaction with VAT administration /3 % tbc June 2014 Contact center set up 50 69 75 Annual IFC center IFC NBR Intermediate Results Indicator 12. Fiduciary actions on track √ Process 6.1 25 percent of NCB contracts are done through Submit quarterly fund utilization report to Finance Division and complete fund release processes 50 percent of NCB contracts are done through All significant audit objections resolved in 6 months Submit quarterly fund utilization report to 75 percent of NCB contracts are done through e-GP All audit resolved in 6 months Submit quarterly fund 75 percent of NCB contracts are done through All significant audit objections resolved in 6 months Submit quarterly fund utilization report to 75 percent of NCB contracts are done through All significant audit objections resolved in 6 months Submit quarterly fund utilization report to 75 percent of NCB contracts are done through All significant audit objections resolved in 6 months Submit quarterly fund utilization report to Annual NBR, ERD, NBR
893020WP0P12970echnical0Assessment.docx