Course Syllabus Language level: A2/B1 students, hotel staff, catering staff, tourism staff Target audience: Course scope: at least 60 hours (can be increased if necessary) Topic / course Objectives for language Objectives for intercultural Learning outcomes Methods applied content competence competence Hotel reception -to learn suitable language - to develop suitable manner - student uses the correct - dialogues and phrases useful for and behaviour skills words and phrases -role-play work at hotel reception - to develop interpersonal - student uses proper -listening activities - to learn telephone skills telephone language - watching authentic situation language - to develop skills to cope in - student communicates in a on youtube - to develop suitable diverse and complex suitable way - reading short texts communication strategies situations - student can manage - writing tasks (e-mails, forms, - to develop cultural bookings, reservations complaints) sensitivity - student can handle - fieldwork/project work - to learn about international enquiries etiquette - student can handle politely - to develop problem solving the customer complaints skills - student behaves in a - to develop suitable suitable way also – verbal communication skills - to develop an understanding for other needs people’s Restaurant - to learn suitable - to develop intercultural - student uses the correct - dialogues language and phrases competence by studying words and phrases -role-play useful for work at the names of food and - student communicates in a -listening activities
Course Syllabus Language level: A2/B1 Target audience: students, hotel staff, catering staff, tourism staff Course scope: at least 60 hours (can be increased if necessary) Topic / course content Objectives for language competence Objectives for intercultural competence Learning outcomes Methods applied Hotel reception -to learn suitable language and phrases useful for work at hotel reception - to learn telephone language - to develop suitable communication strategies - to develop suitable manner and behaviour skills - to develop interpersonal skills - to develop skills to cope in diverse and complex situations - to develop cultural sensitivity - to learn about international etiquette - to develop problem solving skills - to develop suitable communication skills - to develop an understanding for other people’s needs - student uses the correct words and phrases - student uses proper telephone language - student communicates in a suitable way - student can manage bookings, reservations - student can handle enquiries - student can handle politely the customer complaints - student behaves in a suitable way – also - dialogues -role-play -listening activities - watching authentic situation on youtube - reading short texts - writing tasks (e-mails, forms, complaints) - fieldwork/project work Restaurant - to learn suitable language and phrases useful for work at the - to develop intercultural competence by studying names of food and - student uses the correct words and phrases - student communicates in a - dialogues -role-play -listening activities verbal
A2_B1_Joint_Course_Syllabus.docx