AD Governance & Patient Experience Transaction Process update CQC inspection in January 2015 FOI Lead To seek a view on the priorities for publication in the FOI Publication Scheme Priorities for future discussion were reviewed at the meeting in December and staff to be approached were agreed as follows: Gillian Cook ensuring high quality discharge – Deb Parsons Dementia Service Update – Tiff Earle Dementia & Alzheimer’s Care – David Grace His role – Strengthen measures of patient experience The Council reviewed the content of the survey for patients who have experienced moderate or severe harm in line with the Duty of Candour. The survey was warmly accepted and –developed content approved without amendment. Quality of Interaction Observations Activity during this period has been as follows: No. Date of Venue Patients’ Council WAHT employee observation attendee 1 11.09.14 Kewstoke Maggie Blackmore Susie Milton 2 17.09.14 SAU David Holt Niamh Branaghan 3 24.09.14 ITU Tim Vickery Gillian Hoskins 4 25.09.14 Kewstoke Nathan Meager Gillian Hoskins 5 07.10.14 Steepholm David Holt Jenny Wakefield 6 20.10.14 Hutton Debbie Marriner Gillian Hoskins 7 22.10.14 Kewstoke Tim Vickery Kelly Geddes 8 05.11.14 Emergency Chris Bliss DNAd so WAHT Biddiscombe Department employee (Jo Ward) stepped in 9 18.11.14 Emergency Jocelyn Holder Jayne Biddiscombe Department 10 27.11.14 ITU Pat Sokol Jayne Biddiscombe One-to-one training with new members Tim and Debbie - has been led by the ADG&PE. – Cancellations of observations and the reasons why were as follows: No. Date of cancellation Ward & team affected Rationale 1 26 .11.14 Harptree Norovirus on Ward Catherine Aherne Tim Vickery
AD Governance & Patient Experience Transaction Process update CQC inspection in January 2015 FOI Lead To seek a view on the priorities for publication in the FOI Publication Scheme Priorities for future discussion were reviewed at the meeting in December and staff to be approached were agreed as follows: Gillian Cook – ensuring high quality discharge Deb Parsons – Dementia Service Update Tiff Earle – Dementia & Alzheimer’s Care David Grace – His role Strengthen measures of patient experience The Council reviewed the content of the survey for patients who have experienced moderate or severe harm –developed in line with the Duty of Candour. The survey was warmly accepted and content approved without amendment. Quality of Interaction Observations Activity during this period has been as follows: No. Date of observation Venue Patients’ Council attendee WAHT employee 1 11.09.14 Kewstoke Maggie Blackmore Susie Milton 2 17.09.14 SAU David Holt Niamh Branaghan 3 24.09.14 ITU Tim Vickery Gillian Hoskins 4 25.09.14 Kewstoke Nathan Meager Gillian Hoskins 5 07.10.14 Steepholm David Holt Jenny Wakefield 6 20.10.14 Hutton Debbie Marriner Gillian Hoskins 7 22.10.14 Kewstoke Tim Vickery Kelly Geddes 8 05.11.14 Emergency Department Chris Bliss DNAd so WAHT employee (Jo Ward) stepped in Biddiscombe 9 18.11.14 Emergency Department Jocelyn Holder Jayne Biddiscombe 10 27.11.14 ITU Pat Sokol Jayne Biddiscombe One-to-one training with new members – Tim and Debbie - has been led by the ADG&PE. Cancellations of observations and the reasons why were as follows: No. Date of cancellation Ward & team affected Rationale 1 26 .11.14 Harptree Catherine Aherne Tim Vickery Norovirus on Ward
Agenda%20Item%20970%2015%20%20Report%20from%20The%20Patients%20Council%20%20Quarter%203%2020142015.docx