Feedback Process (ASCS, Section 7) Via Toronto 311 the City has COMPLIANT established an accessible feedback Establish a feedback process for receiving and responding to process and a system for receiving feedback about the manner in which the City provides goods or and responding to feedback. services to people with disabilities, and make this process readily Divisions also have independent available to the public. feedback mechanisms. Availability of Documents (ASCS, Section 8 and 9) Policies and feedback processes COMPLIANT are posted online. Notify the public in a conspicuous place on premises or on the website, that accessibility policy and feedback process is available, and provide documents in an accessible format upon request Accessibility Report (ASCS, Section 11) Reports filed in 2010, 2013, 2015. COMPLIANT Customer Service reporting was File accessibility report combined with IASR reporting requirements from 2013 onward. Integrated Accessibility Standards Regulation (IASR) General Requirements
Feedback Process (ASCS, Section 7) Establish a feedback process for receiving and responding to feedback about the manner in which the City provides goods or services to people with disabilities, and make this process readily available to the public. Via Toronto 311 the City has established an accessible feedback process and a system for receiving and responding to feedback. Divisions also have independent feedback mechanisms. COMPLIANT Availability of Documents (ASCS, Section 8 and 9) Notify the public in a conspicuous place on premises or on the website, that accessibility policy and feedback process is available, and provide documents in an accessible format upon request Policies and feedback processes are posted online. COMPLIANT Accessibility Report (ASCS, Section 11) File accessibility report Reports filed in 2010, 2013, 2015. Customer Service reporting was combined with IASR reporting requirements from 2013 onward. COMPLIANT Integrated Accessibility Standards Regulation (IASR) General Requirements
8feb-AODA-Accessibility-Plan_Progress-Status-Report_2015_FINAL-2.docx