Mechanism for non-appointment of ENM for eligible communities seems Network conversions supplementary conditions – to provide suitable solutions (excepting this village). Noted. External dispute resolution Support proposal. Pricing Support proposal requiring notification of changes to tariffs and limiting late payment fees to reasonably incurred costs. Access to retail competition Support proposal regarding access to competition in clause 4.1.12. Network conversions supplementary conditions – Support proposals relating to network conversions. Recommend requiring a percentage of consent for conversion. Energy and Water Consumer protections This submission generally supports our approach. Ombudsman, Consumer protections Where appropriate, consumer protections contained in the Retail New South Wales Exemption Guideline should be included in the Network Exemption Noted. Guideline. Where EN is billing a small customer directly for network Billing on-market EN customers charges, exempt ENO should adhere to protections in Retail Exemption Noted. Guideline. Such protections include but are not limited to: Retail contestability content and timeliness of invoices management of customers in financial hardship Who pays for the ENM? disconnection for non-payment Based on this submission and similar submissions adequate information about effective external dispute resolution from Caravan & Camping Industry Association of Billing on-market EN customers NSW, the Caravan Parks Association of QLD and the Residential Tenancies Authority, Qld, we accept that class NR4 should be allowed to defer
Mechanism for non-appointment of ENM for eligible communities seems to provide suitable solutions (excepting this village). External dispute resolution Support proposal. Pricing Support proposal requiring notification of changes to tariffs and limiting late payment fees to reasonably incurred costs. Access to retail competition Support proposal regarding access to competition in clause 4.1.12. Network conversions – supplementary conditions Support proposals relating to network conversions. Recommend requiring a percentage of consent for conversion. Network conversions – supplementary conditions Noted. Energy and Water Ombudsman, New South Wales Consumer protections Where appropriate, consumer protections contained in the Retail Exemption Guideline should be included in the Network Exemption Guideline. Where EN is billing a small customer directly for network charges, exempt ENO should adhere to protections in Retail Exemption Guideline. Such protections include but are not limited to: content and timeliness of invoices management of customers in financial hardship disconnection for non-payment adequate information about effective external dispute resolution Billing on-market EN customers This submission generally supports our approach. Consumer protections Noted. Billing on-market EN customers Noted. Retail contestability Who pays for the ENM? Based on this submission and similar submissions from Caravan & Camping Industry Association of NSW, the Caravan Parks Association of QLD and the Residential Tenancies Authority, Qld, we accept that class NR4 should be allowed to defer
AER%20Reasons%20for%20Decision%20-%20Amended%20Network%20Exemption%20Guideline%20-%20Version%205%20-%201%20December%202016.docx