Ensure that all website materials to meet accessibility guidelines - WCAG2.0 Level AA compliance. Mobility and access restriction Accommodation of mobility needs, including ramp access and accessible facilities in service outlets, including access to toilets and kitchens where appropriate. Designated and adequate disability parking or knowledge of local mobility transportation services. Provision of spare wheelchairs and other walking aids on-site. Ensure services allow sufficient times for appointments to cater for restriction of access and mobility. Blind or low vision Facilities built to accommodate low or nil vision, particularly to ensure safe navigation. Braille variants of materials, where appropriate. Website materials supporting text-to-speech functionality - WCAG2.0 Level AA compliance. Hard of hearing Contact details on website include a TTY email address for those that cannot operate standard phone services. Staff have a working knowledge of how to organise and implement assistive listening systems (such as a hearing loop, live captioning and National Relay Services). Ensure that service outlets provide a noise free environment, where possible. Ensure that all website materials to meet accessibility guidelines - WCAG2.0 Level AA compliance. Culturally and Linguistically Ensure that people (including sub-contractors and volunteers) Diverse (CALD) who are working with, or are in contact with Culturally and Linguistically Diverse individuals including older persons are appropriately trained to have an understanding of CALD and ageing client needs. Staff knowledge of the common languages and cultures within their service delivery area. Consider the specific services needs of the aged, veterans, refugee and migrants using services. Employment of multilingual staff where necessary. Provision of credentialed translators and interpreters via telephone or video conference where appropriate. Ensure that website and advertising materials are clear, meet accessibility guidelines and cater to the multiple language options of client groups. Intellectual impairment or Appropriate and respectful use of language, visuals and tone. disability Materials available in appropriate accessible format and prepared in easy-English. Clear contact details for further support or advice. Individuals who identify as gay, Ensure that people (including sub-contractors and volunteers) lesbian, bi-sexual, who are working with, or are in contact with lesbian, gay, transgendered, queer or bisexual, transgender and intersex individuals are appropriately intersex (LGBTI). trained to have an understanding of LGBTI client needs. Appropriate and respectful use of language and visuals that do not assume heterosexuality or binary gender identification. Staff have a working knowledge of the barriers that people who
Ensure that all website materials to meet accessibility guidelines - WCAG2.0 Level AA compliance. Mobility and access restriction Accommodation of mobility needs, including ramp access and accessible facilities in service outlets, including access to toilets and kitchens where appropriate. Designated and adequate disability parking or knowledge of local mobility transportation services. Provision of spare wheelchairs and other walking aids on-site. Ensure services allow sufficient times for appointments to cater for restriction of access and mobility. Blind or low vision Facilities built to accommodate low or nil vision, particularly to ensure safe navigation. Braille variants of materials, where appropriate. Website materials supporting text-to-speech functionality - WCAG2.0 Level AA compliance. Hard of hearing Contact details on website include a TTY email address for those that cannot operate standard phone services. Staff have a working knowledge of how to organise and implement assistive listening systems (such as a hearing loop, live captioning and National Relay Services). Ensure that service outlets provide a noise free environment, where possible. Ensure that all website materials to meet accessibility guidelines - WCAG2.0 Level AA compliance. Culturally and Linguistically Diverse (CALD) Ensure that people (including sub-contractors and volunteers) who are working with, or are in contact with Culturally and Linguistically Diverse individuals including older persons are appropriately trained to have an understanding of CALD and ageing client needs. Staff knowledge of the common languages and cultures within their service delivery area. Consider the specific services needs of the aged, veterans, refugee and migrants using services. Employment of multilingual staff where necessary. Provision of credentialed translators and interpreters via telephone or video conference where appropriate. Ensure that website and advertising materials are clear, meet accessibility guidelines and cater to the multiple language options of client groups. Intellectual impairment or disability Appropriate and respectful use of language, visuals and tone. Materials available in appropriate accessible format and prepared in easy-English. Clear contact details for further support or advice. Individuals who identify as gay, lesbian, bi-sexual, transgendered, queer or intersex (LGBTI). Ensure that people (including sub-contractors and volunteers) who are working with, or are in contact with lesbian, gay, bisexual, transgender and intersex individuals are appropriately trained to have an understanding of LGBTI client needs. Appropriate and respectful use of language and visuals that do not assume heterosexuality or binary gender identification. Staff have a working knowledge of the barriers that people who
access_and_equity_policy_23_jan_15.docx