Staff are trained to assist customers of all abilities and support them in their enquiries directing them to a High Low Learning more appropriate channel when necessary, particularly in the completion of forms which may be undertaken in F2F locations. Access by telephone may be Long Term High Low considered more convenient Health by those with a physical Impairment disability. Heterosexuals, No evidence of differential High Low Sexual lesbians, gay impact with regard to sexual orientation men and orientation bisexuals Telephone access to those less High Low Older people able to use services via other channels such as F2F or web Age This channel is frequently the Younger people High Low contact method of choice and children within this age group. Religion or belief Faith groups cover a wide range of groupings, the most common of which are Buddhists, There is no evidence of Christians, High Low Hindus, Jews, Faith groups differential impact with regard Muslims, and to religion and belief. Sikhs. Consider faith categories individually and collectively when considering positive and negative impacts.
Learning High Low Staff are trained to assist customers of all abilities and support them in their enquiries directing them to a more appropriate channel when necessary, particularly in the completion of forms which may be undertaken in F2F locations. Long Term Health Impairment High Low Access by telephone may be considered more convenient by those with a physical disability. Sexual orientation Heterosexuals, lesbians, gay men and bisexuals High Low No evidence of differential impact with regard to sexual orientation Age Older people High Low Telephone access to those less able to use services via other channels such as F2F or web Younger people and children High Low This channel is frequently the contact method of choice within this age group. Religion or belief Faith groups cover a wide range of groupings, the most common of which are Buddhists, Christians, Hindus, Jews, Muslims, and Sikhs. Consider faith categories individually and collectively when considering positive and negative impacts. Faith groups High Low There is no evidence of differential impact with regard to religion and belief.
accessibility_of_telephone_services_2812009.docx