Gift card terms conditions of use not clear or apparent on website used to purchase a and conditions gift card Gift card gift card not accepted as it was considered to be nongenuine by the administration retailer Gift card a $75 item was purchased with a $100 gift card with the retailer administration refusing to give change or reissue the card with the remaining credit * This is not a representative sample as some complaint types are more common than others. Examples provided by State and Territory regulators, ASIC and the ACCC. Appendix 8: Examples of gift card terms and conditions Gift Card A B C Terms and Conditions* Gift card type Chain store retailer Chain store retailer Shopping centre Expiry date The gift card is valid to Expiry dates do not The gift card is valid to make purchases for two apply. make purchases for one years after it is issued. year after it is issued. Restrictions The minimum that can be Restrictions on low There are no restrictions on low value loaded onto a card is $5, value use do not apply. on low value purchases, use however, there are no however, individual restrictions on low value retailers may apply purchases. different conditions on use. Fees and N/A N/A $1.95 payable upon charges purchase. Limitations on Some specific exclusions No specific exclusions Not all retailers within use with including use at specific within the chain. the shopping centre respect to stores within a chain. accept the gift card. retailers that accept the gift card Receiving #Remaining value is Up to $9.95 can be Remaining value is change stored for future use. given in change. stored for future use. Lost, damaged Lost, damaged or stolen Lost, damaged or stolen Lost or stolen gift cards or stolen gift gift cards are not gift cards are not are replaced upon cards replaced. replaced. evidence of proof of purchase and card number. *These examples are based on observed terms and conditions applied to gift cards in the Australian market.
Gift card terms and conditions conditions of use not clear or apparent on website used to purchase a gift card Gift card administration gift card not accepted as it was considered to be nongenuine by the retailer Gift card administration a $75 item was purchased with a $100 gift card with the retailer refusing to give change or reissue the card with the remaining credit * This is not a representative sample as some complaint types are more common than others. Examples provided by State and Territory regulators, ASIC and the ACCC. Appendix 8: Examples of gift card terms and conditions Gift Card Terms and Conditions* A B C Gift card type Chain store retailer Chain store retailer Shopping centre Expiry date The gift card is valid to make purchases for two years after it is issued. Expiry dates do not apply. The gift card is valid to make purchases for one year after it is issued. Restrictions on low value use The minimum that can be loaded onto a card is $5, however, there are no restrictions on low value purchases. Restrictions on low value use do not apply. There are no restrictions on low value purchases, however, individual retailers may apply different conditions on use. Fees and charges N/A N/A $1.95 payable upon purchase. Limitations on use with respect to retailers that accept the gift card Some specific exclusions including use at specific stores within a chain. No specific exclusions within the chain. Not all retailers within the shopping centre accept the gift card. Receiving change #Remaining value is stored for future use. Up to $9.95 can be given in change. Remaining value is stored for future use. Lost, damaged or stolen gift cards Lost, damaged or stolen gift cards are not replaced. Lost, damaged or stolen gift cards are not replaced. Lost or stolen gift cards are replaced upon evidence of proof of purchase and card number. *These examples are based on observed terms and conditions applied to gift cards in the Australian market.
06072012-Gift-Cards-in-Australian-Market.docx