Consumers and the connected world Our recent National Conference, ACCANect 2017, explored the consumer’s place in our increasingly connected world. The Conference attracted about 200 delegates from consumer groups, industry, government and regulators, who participated in discussions on future consumer protections, smarthomes and the internet of things. “Digital technology has transformed consumer experiences,” said ACCAN CEO, Teresa Corbin. “As we become more and more connected and government services move online, how can we ensure that everyone can get access to the internet? How safe is our personal information? What information is being collected about us from connected devices? These are some of the issues we explored at the Conference. “ACCANect 2017 was a chance to engage with our stakeholders and get their views on any future consumer issues they see arising,” added Ms Corbin. Visit the to access transcripts and some videos from the event. Feature Lifting the NBN fog The debate about the National Broadband Network (NBN) seems to be never ending. It can be hard to stumble your way through all the conflicting information and advice out there. There is a lot consumers need to know and general statements they have to decipher. For some, the switchover experience is seamless and the new service over NBN has opened up a range of new opportunities and benefits through greater online access. Others however, can get lost in the fog without any chance of escaping on their own. Even the most informed consumers are getting lost and hitting road blocks. The paths that consumers need to take are not clear. The choices and steps taken by one consumer don't seem to be transferrable to others. The current level of confusion, mistrust and volume of complaints demonstrates the negative impact on consumers. Consumers need better signals on how to navigate the new world of NBN. There does, however, appear to be some light coming with a number of inquiries, investigations and programs under way. The big areas that will provide consumers with a better experience and greater transparency are: Migrating to the NBN Advertising and delivery of speeds Service Standards
Consumers and the connected world Our recent National Conference, ACCANect 2017, explored the consumer’s place in our increasingly connected world. The Conference attracted about 200 delegates from consumer groups, industry, government and regulators, who participated in discussions on future consumer protections, smarthomes and the internet of things. “Digital technology has transformed consumer experiences,” said ACCAN CEO, Teresa Corbin. “As we become more and more connected and government services move online, how can we ensure that everyone can get access to the internet? How safe is our personal information? What information is being collected about us from connected devices? These are some of the issues we explored at the Conference. “ACCANect 2017 was a chance to engage with our stakeholders and get their views on any future consumer issues they see arising,” added Ms Corbin. Visit the to access transcripts and some videos from the event. Feature Lifting the NBN fog The debate about the National Broadband Network (NBN) seems to be never ending. It can be hard to stumble your way through all the conflicting information and advice out there. There is a lot consumers need to know and general statements they have to decipher. For some, the switchover experience is seamless and the new service over NBN has opened up a range of new opportunities and benefits through greater online access. Others however, can get lost in the fog without any chance of escaping on their own. Even the most informed consumers are getting lost and hitting road blocks. The paths that consumers need to take are not clear. The choices and steps taken by one consumer don't seem to be transferrable to others. The current level of confusion, mistrust and volume of complaints demonstrates the negative impact on consumers. Consumers need better signals on how to navigate the new world of NBN. There does, however, appear to be some light coming with a number of inquiries, investigations and programs under way. The big areas that will provide consumers with a better experience and greater transparency are: Migrating to the NBN Advertising and delivery of speeds Service Standards
ACCAN%20Magazine%20Issue%2026%20Summer%202018%20-%20accessible%20version.docx