SBC procedures to be shared Service Users /Carers. 2016 with Service Users and Carers Invite 3rd sector to meet with Making It Real service user group. Update Care Act Assessment to Alan Lee/ More detailed assessment Use feedback To be ensure the document collects Social Work document that will provide from Service reviewed all necessary information about Team a service user with more Users/Carers to April a service user and their carer in Managers / choice and control over make changes to 2016 line with new Care Act Carol Malham their care and provide an assessment requirements accurate and realistic document budget to meet their needs. Offer surgeries to provide an Personalisation Improved communication Service users / Feb 2016 opportunity for Service Users/ Support between SBC and service Carers to attend Carers to have face to face Service users and carers surgeries. contact with Personalisation Support Service. Plan and Implement a robust Rebecca Gray Raise profile of Direct Service user / 2016 communication package to /Vicki Ellis/ Payments to improve carer feedback on advertise Personal Budgets and Emma Chudley uptake. any materials Direct Payments within the Improved access to produced. borough. information for all people Improved understanding of what services are available in Stockton.
SBC procedures to be shared with Service Users and Carers Service Users /Carers. Invite 3rd sector to meet with Making It Real service user group. 2016 Update Care Act Assessment to ensure the document collects all necessary information about a service user and their carer in line with new Care Act requirements Alan Lee/ Social Work Team Managers / Carol Malham More detailed assessment document that will provide a service user with more choice and control over their care and provide an accurate and realistic budget to meet their needs. Use feedback from Service Users/Carers to make changes to assessment document To be reviewed April 2016 Offer surgeries to provide an opportunity for Service Users/ Carers to have face to face contact with Personalisation Support Service. Personalisation Support Service Improved communication between SBC and service users and carers Service users / Carers to attend surgeries. Feb 2016 Plan and Implement a robust communication package to advertise Personal Budgets and Direct Payments within the borough. Rebecca Gray /Vicki Ellis/ Emma Chudley Raise profile of Direct Payments to improve uptake. Improved access to information for all people Improved understanding of what services are available in Stockton. Service user / carer feedback on any materials produced. 2016
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