Case Study BlueLine Laundry – - most experienced commercial laundry has been operating since 1893. It is a Hobart’s commercial enterprise staffed by valued, experienced and skilled employees, committed to providing a quality service to customers and the community. BlueLine is a recognised high performer; both in terms of its commercial success and also in terms of achievements with its supported employees. They are in the top 5 across Australia in terms of the percentage of work hours per supported employee, with 80% of staff working 4-5 days a week. Their facility is purpose-built and is commercially sustainable and able to stand alone. The key success factors described by BlueLine Services Coordinator Ron DiFelice are: Sells based on quality - it offers a quality product Has quality tender writers Provides excellent customer service The marketing approach is to sell the quality business first, rather than focus on it as an ADE Is quality accredited to both DSS and ISO 9001:2000 and to Australian Standard AS4146 Is reliable and has long-term contacts Loyal staff and a fully integrated workforce Strong and skilled administration and great governance Places the right people in the right jobs Meets budgets and works as a team BlueLine is growing and has doubled the amount of laundry it processes over the past 6-7 years, and has increased its capacity by acquiring new machinery. Further, it provides on the job training and has a Framework for Sustainable Operations, which provide aims, “To caring community leadership for change towards sustainable development and to promote the role of eco-efficiency, innovation and shared responsibility of both social and corporate life.” Barriers and challenges to doing business with Government There are many barriers and challenges confronting ADEs in doing business with Government. Some of these are related to the ADE itself and some are system issues with how Governments procure and particularly in how they utilise (or do not utilise) exemptions from tendering processes that are available for ADEs. The key issues raised and qualitative feedback from interviews are summarised both in Table 2 below and in the following points.
Case Study – BlueLine Laundry - Hobart’s most experienced commercial laundry has been operating since 1893. It is a commercial enterprise staffed by valued, experienced and skilled employees, committed to providing a quality service to customers and the community. BlueLine is a recognised high performer; both in terms of its commercial success and also in terms of achievements with its supported employees. They are in the top 5 across Australia in terms of the percentage of work hours per supported employee, with 80% of staff working 4-5 days a week. Their facility is purpose-built and is commercially sustainable and able to stand alone. The key success factors described by BlueLine Services Coordinator Ron DiFelice are: Sells based on quality - it offers a quality product Has quality tender writers Provides excellent customer service The marketing approach is to sell the quality business first, rather than focus on it as an ADE Is quality accredited to both DSS and ISO 9001:2000 and to Australian Standard AS4146 Is reliable and has long-term contacts Loyal staff and a fully integrated workforce Strong and skilled administration and great governance Places the right people in the right jobs Meets budgets and works as a team BlueLine is growing and has doubled the amount of laundry it processes over the past 6-7 years, and has increased its capacity by acquiring new machinery. Further, it provides on the job training and has a Framework for Sustainable Operations, which aims, “To provide caring community leadership for change towards sustainable development and to promote the role of eco-efficiency, innovation and shared responsibility of both social and corporate life.” Barriers and challenges to doing business with Government There are many barriers and challenges confronting ADEs in doing business with Government. Some of these are related to the ADE itself and some are system issues with how Governments procure and particularly in how they utilise (or do not utilise) exemptions from tendering processes that are available for ADEs. The key issues raised and qualitative feedback from interviews are summarised both in Table 2 below and in the following points.
ade_building_better_business_opportunities_report_2013_final_accessible.docx