Module 4: Teamwork and Communication Learning Objectives: Define resident- and family-centered care Describe the key concepts of resident- and family-centered care in long-term care (LTC) Explain the importance of engaging residents and family members Describe different methods to engage residents and family members in safety initiatives Discuss the roles of resident and family advisors and LTC ombudsman programs in safety teams nursing homes’ Topic: Importance of Teamwork and Importance of Teamwork and Communication Among Staff Communication Among Staff* Method: During a staff meeting, show the Slide 3–6 Communication video. Facilitate a discussion of Video things staff noticed about staff communicating Overview of TeamSTEPPS© with each other. Show slides 3–6. Reinforce Slides 7–8 these concepts by asking staff to share with a Using the TeamSTEPPS© Tools partner on their left their thoughts about the Slides 9–21 and areas for improvement facility’s strengths Video surrounding effective communications that Communicating With Residents and increase safety. Family Members Materials: Slides 3–6, Staff Communication Slides 23–26 video Audience: All staff, including administrators and Video frontline staff; residents and families Video Addressing Challenges and Barriers Topic: Overview of TeamSTEPPS© Slides 27–28 Method: Provide staff a handout containing the Communicating Adverse Effects two slides during beginning of shift or safety Slides 29–31 huddle meeting. Ask them to review the content Key Concepts Review on these two slides and respond with how they Slide 32 imagine TeamSTEPPS© communication skills Tools might allow improved effectiveness of staff Slide 33 communications such that they could potentially prevent residents from experiencing harm/ *Video included in this section Materials: Slides 7–8 Audience: All staff, including administrators and frontline staff; residents and families
Module 4: Teamwork and Communication Learning Objectives: Define resident- and family-centered care Describe the key concepts of resident- and family-centered care in long-term care (LTC) Explain the importance of engaging residents and family members Describe different methods to engage residents and family members in safety initiatives Discuss the roles of resident and family advisors and LTC ombudsman programs in nursing homes’ safety teams Importance of Teamwork and Communication Among Staff* Slide 3–6 Video Overview of TeamSTEPPS© Slides 7–8 Using the TeamSTEPPS© Tools Slides 9–21 Video Communicating With Residents and Family Members Slides 23–26 Video Video Addressing Challenges and Barriers Slides 27–28 Communicating Adverse Effects Slides 29–31 Key Concepts Review Slide 32 Tools Slide 33 *Video included in this section Topic: Importance of Teamwork and Communication Among Staff Method: During a staff meeting, show the Communication video. Facilitate a discussion of things staff noticed about staff communicating with each other. Show slides 3–6. Reinforce these concepts by asking staff to share with a partner on their left their thoughts about the facility’s strengths and areas for improvement surrounding effective communications that increase safety. Materials: Slides 3–6, Staff Communication video Audience: All staff, including administrators and frontline staff; residents and families Topic: Overview of TeamSTEPPS© Method: Provide staff a handout containing the two slides during beginning of shift or safety huddle meeting. Ask them to review the content on these two slides and respond with how they imagine TeamSTEPPS© communication skills might allow improved effectiveness of staff communications such that they could potentially prevent residents from experiencing harm/ Materials: Slides 7–8 Audience: All staff, including administrators and frontline staff; residents and families
a.CAUTI-LTC%20Toolkit_MUG_Mod4_Teamwork%20and%20Communication.docx