Standard 1: Governance for Safety and Quality in foster collaboration, teamwork and multi-disciplinary Health Service Organisations of the National Safety coordinated care for Aboriginal and Torres Strait and Quality Health Service (NSQHS) Standards requires Islander consumers. health service organisations to identify patients at Suggested strategies increased risk of an adverse event from care and to take early action to reduce such risks. Providing comprehensive care to consumers should include early Health service organisations can provide comprehensive screening and assessment to identify the risks care by: consumers face and to develop a care plan that meets establishing systems to identify Aboriginal and Torres the needs and preferences of the individual. Strait Islander consumers Comprehensive care also takes into consideration the impact of care on the and wellbeing. using culturally appropriate, integrated screening tools consumer’s life to assess an health risks individual’s Key tasks promoting coordinated, multidisciplinary care developing clear, understandable resources to To ensure Aboriginal and Torres Strait Islander encourage and support Aboriginal and Torres Strait consumers receive comprehensive care, health service Islander in care planning and consumers’ involvement organisations will need to: delivery consider health care needs more broadly than establishing links between Aboriginal and Torres Strait treatment of the presenting disease or symptoms Islander consumers, social support organisations and align clinical care with the goals, needs and health organisations to provide care beyond the preferences of the consumer receiving care immediate boundaries of the health service understand the broad range of health risks and including Aboriginal and Torres Strait Islander health comorbidities an Aboriginal or Torres Strait Islander practitioners and/or liaison officers, where available, consumer may face and with the agreement, in the consumer’s actively engage Aboriginal and Torres Strait Islander management of care consumers in care planning and delivery supporting consumers to access traditional healers. involve carers, family members and the community in Health service organisations that take a holistic view of accordance with the wishes of the consumer health and wellbeing for Aboriginal and Torres Strait take into account the psycho-social, geographic and Islander consumers will consider cultural, social, cultural circumstances of the consumer and the emotional and economic contexts in addition to physical additional challenges that may occur during care, and mental health care needs. discharge and handover to other services Safe and goodquality health care for Aboriginal and partner with Aboriginal and Torres Strait Islander Torres Strait Islander consumers will include linkages people to deliver care that is respectful of between community-controlled health services and a beliefs consumer’s cultural mainstream health service organisations. coordinate care between clinicians, services and settings
Standard 1: Governance for Safety and Quality in Health Service Organisations of the National Safety and Quality Health Service (NSQHS) Standards requires health service organisations to identify patients at increased risk of an adverse event from care and to take early action to reduce such risks. Providing comprehensive care to consumers should include early screening and assessment to identify the risks consumers face and to develop a care plan that meets the needs and preferences of the individual. Comprehensive care also takes into consideration the impact of care on the consumer’s life and wellbeing. Key tasks To ensure Aboriginal and Torres Strait Islander consumers receive comprehensive care, health service organisations will need to: consider health care needs more broadly than treatment of the presenting disease or symptoms align clinical care with the goals, needs and preferences of the consumer receiving care understand the broad range of health risks and comorbidities an Aboriginal or Torres Strait Islander consumer may face actively engage Aboriginal and Torres Strait Islander consumers in care planning and delivery involve carers, family members and the community in accordance with the wishes of the consumer take into account the psycho-social, geographic and cultural circumstances of the consumer and the additional challenges that may occur during care, discharge and handover to other services partner with Aboriginal and Torres Strait Islander people to deliver care that is respectful of a consumer’s cultural beliefs coordinate care between clinicians, services and settings foster collaboration, teamwork and multi-disciplinary coordinated care for Aboriginal and Torres Strait Islander consumers. Suggested strategies Health service organisations can provide comprehensive care by: establishing systems to identify Aboriginal and Torres Strait Islander consumers using culturally appropriate, integrated screening tools to assess an individual’s health risks promoting coordinated, multidisciplinary care developing clear, understandable resources to encourage and support Aboriginal and Torres Strait Islander consumers’ involvement in care planning and delivery establishing links between Aboriginal and Torres Strait Islander consumers, social support organisations and health organisations to provide care beyond the immediate boundaries of the health service including Aboriginal and Torres Strait Islander health practitioners and/or liaison officers, where available, and with the consumer’s agreement, in the management of care supporting consumers to access traditional healers. Health service organisations that take a holistic view of health and wellbeing for Aboriginal and Torres Strait Islander consumers will consider cultural, social, emotional and economic contexts in addition to physical and mental health care needs. Safe and goodquality health care for Aboriginal and Torres Strait Islander consumers will include linkages between community-controlled health services and mainstream health service organisations.
06-Comprehensive-care.docx