Target Outcomes/Impact The modernisation and council’s continuous improvement programmes are on track to deliver projected business outcomes The standard of customer service is improving The council retains the Customer Services Excellence standard and is continuing to achieve improved compliance levels 5 CONSISTENTLY EXCEEDS 4 MEETS AND SOMETIMES EXCEEDS 3 MEETS the competency 2 SOME aspects of competency 1 INSUFFICIENT evidence or evidence competency requirement the competency requirement requirement requirement met fails to meet competency requirement Essential Knowledge/Skills/Abilities Checklist Meets all job Requires further Knowledge and Skills needs development Comments 1. Professional knowledge 2. Organisational knowledge 3. Time management 4. Delegation 5. Ability under pressure 6. IT and systems knowledge and skills 7. Data and performance analysis
Target Outcomes/Impact The council’s modernisation and continuous improvement programmes are on track to deliver projected business outcomes The standard of customer service is improving The council retains the Customer Services Excellence standard and is continuing to achieve improved compliance levels 5 CONSISTENTLY EXCEEDS competency requirement 4 MEETS AND SOMETIMES EXCEEDS the competency requirement 3 MEETS the competency requirement 2 SOME aspects of competency requirement met 1 INSUFFICIENT evidence or evidence fails to meet competency requirement Essential Knowledge/Skills/Abilities Checklist Knowledge and Skills Meets all job needs Requires further development Comments 1. Professional knowledge 2. Organisational knowledge 3. Time management 4. Delegation 5. Ability under pressure 6. IT and systems knowledge and skills 7. Data and performance analysis
ADRTemplateDeputeChiefExec(revised).docx