FORMAL COMPLAINT FORM: FOR INDIVIDUAL COMPLAINTS The University is committed to high standards of service and the quality of teaching and learning. However, it is accepted that applicants/potential applicants may have complaints relating to their course or the services and facilities provided by the University. The University takes such complaints seriously and will deal with them without recrimination and in a confidential manner. The University is committed to continuously improving our standards and constructively handling any complaints, taking any reasonable action to ensure that similar situations do not occur in the future. It is hoped that most complaints can be resolved by the informal process. In most cases, the University’s complaints system requires that complainants will have attempted to resolve the complaint by informal means, before raising a formal complaint. Complainants should have read and understood the University Complaints Procedure which is available at RAISING A FORMAL COMPLAINT: The following details must be completed on this form and we would ask that you provide as much detail as is relevant including any dates, times and witnesses to any act or incident. Supporting documentation may also be included where relevant. PLEASE WRITE CLEARLY YOUR DETAILS - NAME: CONTACT ADDRESS: CONTACT PHONE: CONTACT E-MAIL: APPLICANT NUMBER: DETAILS OF YOUR COMPLAINT: Please describe the nature of your complaint. (Attach separate sheets if necessary)
FORMAL COMPLAINT FORM: FOR INDIVIDUAL COMPLAINTS The University is committed to high standards of service and the quality of teaching and learning. However, it is accepted that applicants/potential applicants may have complaints relating to their course or the services and facilities provided by the University. The University takes such complaints seriously and will deal with them without recrimination and in a confidential manner. The University is committed to continuously improving our standards and constructively handling any complaints, taking any reasonable action to ensure that similar situations do not occur in the future. It is hoped that most complaints can be resolved by the informal process. In most cases, the University’s complaints system requires that complainants will have attempted to resolve the complaint by informal means, before raising a formal complaint. Complainants should have read and understood the University Complaints Procedure which is available at RAISING A FORMAL COMPLAINT: The following details must be completed on this form and we would ask that you provide as much detail as is relevant including any dates, times and witnesses to any act or incident. Supporting documentation may also be included where relevant. YOUR DETAILS - PLEASE WRITE CLEARLY NAME: CONTACT ADDRESS: CONTACT PHONE: CONTACT E-MAIL: APPLICANT NUMBER: DETAILS OF YOUR COMPLAINT: Please describe the nature of your complaint. (Attach separate sheets if necessary)
Admissions-Complaints-Procedure-2015-(2).docx