Identifies and Portfolio Fail uses the most effectively Reflective Pass appropriate with discussion Distinction methods of stakeholders communication. at all levels. Communicates Prepares and Portfolio Fail effectively structures non Reflective Pass verbally, in standard discussion Distinction writing in various mediums. in a way that promotes Identifies and Evaluates Portfolio Fail resolves client client queries Reflective Pass queries. to identify discussion Distinction potential customer service trends. 2.3 Effective working Ability to work in a variety ways to achieve results, e.g. collaboratively or independently. Demonstrating attention to detail, appropriate time management and a problem solving approach to all work undertaken. The learner The learner: consistently: Works both Works both Portfolio Fail independently independently Reflective Pass and and discussion Distinction collaboratively collaboratively with other with colleagues in own stakeholders work area. both inside and outside the organisation to deliver positive outcomes. Plans, prioritises Evaluates own Portfolio Fail and organises use of time to Reflective Pass own time and suggest more discussion Distinction work to meet efficient ways business of working. requirements, objectives and timescales. Monitors the Seeks out Portfolio Fail progress of own opportunities Reflective Pass work and revises to support discussion Distinction colleagues to
Identifies and uses the most appropriate methods of communication. effectively with stakeholders at all levels. Portfolio Reflective discussion Fail Pass Distinction Communicates effectively verbally, in writing in various mediums. Prepares and structures non standard in a way that promotes Portfolio Reflective discussion Fail Pass Distinction Identifies and resolves client queries. Evaluates client queries to identify potential customer service trends. Portfolio Reflective discussion Fail Pass Distinction 2.3 Effective working Ability to work in a variety ways to achieve results, e.g. collaboratively or independently. Demonstrating attention to detail, appropriate time management and a problem solving approach to all work undertaken. The learner consistently: The learner: Works both independently and collaboratively with other colleagues in own work area. Works both independently and collaboratively with stakeholders both inside and outside the organisation to deliver positive outcomes. Portfolio Reflective discussion Fail Pass Distinction Plans, prioritises and organises own time and work to meet business requirements, objectives and timescales. Evaluates own use of time to suggest more efficient ways of working. Portfolio Reflective discussion Fail Pass Distinction Monitors the progress of own work and revises Seeks out opportunities to support colleagues to Portfolio Reflective discussion Fail Pass Distinction
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