People who are Financial barriers to accessing NACAP service providers work to socially and services reach socially isolated consumers financially through community information Reluctance to access services disadvantaged activities but note that this group is difficult to link in with service provision No special approach to working with financial disadvantaged people is used, since a large proportion of consumers fall under this category Veterans Complex health and psychosocial Veterans are usually catered for in issues the course of standard service provision — no specific approaches identified People who are Difficulty/reluctance to engage Linkages/networks with services homeless or at risk with aged care services working with homeless people (e.g. of becoming Wintringham in Victoria) Often complex social/health issues homeless NOTE: It is widely acknowledged that Discrimination (real/perceived) people who are homeless or at risk of homelessness are highly unlikely to have the capacity to contact NACAP providers without the help of service providers. Care-leavers Lack of consideration NACAP providers acknowledged (including (perceived/real) about implications that they had not done a lot of Forgotten of childhood experience on aged work with care leavers at this stage. Australians and care experience (particularly If required they would build Former Child residential care) linkages/networks with services Migrants) working with care-leavers Complex social, emotional and NOTE: NACAP providers do not ask physical issues resulting from whether consumers are from this impacts of childhood experiences special needs group unless the Some current aged care providers consumer chooses to disclose this were also providers of out-of-home information. care (e.g. church-based organisations) Parents separated Reluctance to engage with/distrust NACAPs acknowledge that they from their children of the healthcare/social services have not done a lot of work with by forced sector due to past experiences this particular group. As needed, adoption or linkages/networks could be built removal with services working with NOTE: NACAP providers do not ask whether consumers are from this special needs group unless the consumer chooses to disclose this information.
People who are socially and financially disadvantaged Financial barriers to accessing services Reluctance to access services NACAP service providers work to reach socially isolated consumers through community information activities but note that this group is difficult to link in with service provision No special approach to working with financial disadvantaged people is used, since a large proportion of consumers fall under this category Veterans Complex health and psychosocial issues Veterans are usually catered for in the course of standard service provision — no specific approaches identified People who are homeless or at risk of becoming homeless Difficulty/reluctance to engage with aged care services Often complex social/health issues Discrimination (real/perceived) Linkages/networks with services working with homeless people (e.g. Wintringham in Victoria) NOTE: It is widely acknowledged that people who are homeless or at risk of homelessness are highly unlikely to have the capacity to contact NACAP providers without the help of service providers. Care-leavers (including Forgotten Australians and Former Child Migrants) Lack of consideration (perceived/real) about implications of childhood experience on aged care experience (particularly residential care) Complex social, emotional and physical issues resulting from impacts of childhood experiences Some current aged care providers were also providers of out-of-home care (e.g. church-based organisations) NACAP providers acknowledged that they had not done a lot of work with care leavers at this stage. If required they would build linkages/networks with services working with care-leavers NOTE: NACAP providers do not ask whether consumers are from this special needs group unless the consumer chooses to disclose this information. Parents separated from their children by forced adoption or removal Reluctance to engage with/distrust of the healthcare/social services sector due to past experiences NACAPs acknowledge that they have not done a lot of work with this particular group. As needed, linkages/networks could be built with services working with NOTE: NACAP providers do not ask whether consumers are from this special needs group unless the consumer chooses to disclose this information.
advocacy_review_final_report_accessible_published_version_changed.docx