Objective Measures of Success Action Steps/Responsible Party Reduce movement in and out Distractions, interruptions Move MA’s to MD offices. of the room by relocating and noise will reduced by Move Triage RN to Med Sec MA’s to their provider office. 80%. MA and MD Station. Susan/IT productivity will increase. Reduce Window walk-ins by Window Walk-ins will be Provide secure cabinet for moving form pick up to the reduced by 50% forms to be picked up at Front Desk. Front Desk. Susan/Kathy Prepare protocol for Front Desk staff. Kathy Rearrange station so Med Med Sec productivity will IT to move electronics Sec is not immediately in increase by 20%. 1/5/2016. Adam front of the window. Place printer nearby to reduce steps. Put sign on doors to lab to Lindsey reduce requests for directions Cover half of the window Purchase the film. 1/6/2016 with translucent film to Kathy eliminate window Cover the window when film distractions while on the arrives. Maintenance phone. 1/12/2016 Review Patient Satisfaction Susan 1/5/2016 solutions with Board
Objective Measures of Success Action Steps/Responsible Party Reduce movement in and out of the room by relocating MA’s to their provider office. Distractions, interruptions and noise will reduced by 80%. MA and MD productivity will increase. Move MA’s to MD offices. Move Triage RN to Med Sec Station. Susan/IT Reduce Window walk-ins by moving form pick up to the Front Desk. Window Walk-ins will be reduced by 50% Provide secure cabinet for forms to be picked up at Front Desk. Susan/Kathy Prepare protocol for Front Desk staff. Kathy Rearrange station so Med Sec is not immediately in front of the window. Place printer nearby to reduce steps. Med Sec productivity will increase by 20%. IT to move electronics 1/5/2016. Adam Put sign on doors to lab to reduce requests for directions Lindsey Cover half of the window with translucent film to eliminate window distractions while on the phone. Purchase the film. 1/6/2016 Kathy Cover the window when film arrives. Maintenance 1/12/2016 Review Patient Satisfaction solutions with Board Susan 1/5/2016
A3%20-%20Aquidneck%20Medical%20Newport%20Pediatric%20Medical%20Secretary%20Efficiencies.docx