Carries out the work as asked in the timescales given Actively promotes and applies good Complies and promotes good workplace practice practice and standards as an example Service delivered meets the expectations of customer to others Willingly learns, develops and shares Receptive to feedback and willing to improve where the opportunity arises, learning Evidence of improvement in skill/competency from their mistakes and useful Develops others through coaching/ mentoring feedback 5 Evidence CONSISTENTLY 4 Evidence MEETS AND 3 Evidence MEETS the 2 SOME evidence of competency but 1 NO evidence or evidence EXCEEDS competency SOMETIMES EXCEEDS the competency requirement GAPS or development required fails to meet competency requirement competency requirement requirement Engages effectively with customers/ Implements actions based on customer feedback clients, prioritising their needs when Gets the job done right first time with no rework delivering a service Demonstrates good customer care, and encourage colleagues to do the same Neat and tidy WLC attire Customer Respond effectively to operational Deals with customer problems preventing escalation problems ensuring the service meets Reports any customer concerns to manager as required Focus and quality and consistency standards Demonstrate a willingness to embrace Willingly accept the need for change and adapt to new ways change and new ways of working of working Service 5 Evidence CONSISTENTLY 4 Evidence MEETS AND 3 Evidence MEETS the 2 SOME evidence of competency but 1 NO evidence or evidence EXCEEDS competency SOMETIMES EXCEEDS the competency requirement GAPS or development required fails to meet competency requirement competency requirement requirement Core Behaviours and Competencies Points to Consider Line Manager Comments Provide information that is accurate and Communicates information effectively with colleagues use language relevant and appropriate Demonstrates good communication skills Communicates effectively when resolving an issue and Actively contributing to team Participates in the team decisions
Carries out the work as asked in the timescales given Actively promotes and applies good practice and standards as an example to others Complies and promotes good workplace practice Service delivered meets the expectations of customer Willingly learns, develops and shares where the opportunity arises, learning from their mistakes and useful feedback Receptive to feedback and willing to improve Evidence of improvement in skill/competency Develops others through coaching/ mentoring 5 Evidence CONSISTENTLY EXCEEDS competency requirement 4 Evidence MEETS AND SOMETIMES EXCEEDS the competency requirement 3 Evidence MEETS the competency requirement 2 SOME evidence of competency but GAPS or development required 1 NO evidence or evidence fails to meet competency requirement Service and Customer Focus Engages effectively with customers/ clients, prioritising their needs when delivering a service Implements actions based on customer feedback Gets the job done right first time with no rework Demonstrates good customer care, and encourage colleagues to do the same Neat and tidy WLC attire Respond effectively to operational problems ensuring the service meets quality and consistency standards Deals with customer problems preventing escalation Reports any customer concerns to manager as required Demonstrate a willingness to embrace change and new ways of working Willingly accept the need for change and adapt to new ways of working 5 Evidence CONSISTENTLY EXCEEDS competency requirement 4 Evidence MEETS AND SOMETIMES EXCEEDS the competency requirement 3 Evidence MEETS the competency requirement 2 SOME evidence of competency but GAPS or development required 1 NO evidence or evidence fails to meet competency requirement Core Behaviours and Competencies Points to Consider Line Manager Comments and Provide information that is accurate and use language relevant and appropriate Communicates information effectively with colleagues Demonstrates good communication skills Communicates effectively when resolving an issue Actively contributing to team Participates in the team decisions
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