Ad Hoc Reports Accuracy/Timeliness. Produce ad hoc reports in accordance with timeline associated with the assigned State’s 100% of reports are accurate and level of urgency see Section 3.2.3.5 – delivered on time* 6 A, B (Any unapproved deviation from timeliness and accuracy standards will be corrected on a schedule based on critical nature of the deviation as determined by the State) Work Product Compliance. Ensure work products comply with all standards identified 100% compliance, unless 7 in the RFP. (Any unapproved deviation from A, B otherwise approved by the State standards will be corrected within ten (10) calendar days of detection by vendor or State) Security Incident Notification Timeliness. Security Incidents shall be made known to the FSSA Privacy & Security Office and the Data & Analytics team within fifteen (15) minutes 100% compliance, as measured of when Contractor discovered the Security 8 by time elapsed from Security A, B Incident. Incident discovery Please see Section 12 of Attachment B for the definitions of “Security Incident”, and “discovered”, “discovery”. No incidents of non-compliance. Privacy and Security Compliance. (Any incidents of non-compliance Compliant with key federal laws and discovered by or reported to the regulations (e.g. ADA, OSHA, Medicaid, State shall be cured by the SNAP, TANF, IRS, SSA, etc.), Indiana Law, Contractor within 30 calendar MARS-E, and HIPAA requirements for 9 days upon notice by the State; A, B privacy and security in all activities. satisfactory failure to cure would subject the Contractor to the Please see Section 12 of Attachment B for the Withhold established below and definition of and additional relevant “breach” repeated failures to cure would be information. for termination of the agreement.) * If an error is identified by a State or representative on a data extract or report, and it is confirmed by another State or another representative as an avoidable error, then that error will be sent to the D&A team and logged as an inaccuracy for the month. Withhold Amount and Conditions During each month of the contract, the State will withhold 10% of that as listed in month’s fees the contract. The State will evaluate service level noncompliance monthly. If two (2) or more service levels as defined in Sections 9.2.3.a are not reached for any given month, the
6 Ad Hoc Reports Accuracy/Timeliness. Produce ad hoc reports in accordance with timeline associated with the State’s assigned level of urgency – see Section 3.2.3.5 (Any unapproved deviation from timeliness and accuracy standards will be corrected on a schedule based on critical nature of the deviation as determined by the State) 100% of reports are accurate and delivered on time* A, B 7 Work Product Compliance. Ensure work products comply with all standards identified in the RFP. (Any unapproved deviation from standards will be corrected within ten (10) calendar days of detection by vendor or State) 100% compliance, unless otherwise approved by the State A, B 8 Security Incident Notification Timeliness. Security Incidents shall be made known to the FSSA Privacy & Security Office and the Data & Analytics team within fifteen (15) minutes of when Contractor discovered the Security Incident. Please see Section 12 of Attachment B for the definitions of “Security Incident”, “discovered”, and “discovery”. 100% compliance, as measured by time elapsed from Security Incident discovery A, B 9 Privacy and Security Compliance. Compliant with key federal laws and regulations (e.g. ADA, OSHA, Medicaid, SNAP, TANF, IRS, SSA, etc.), Indiana Law, MARS-E, and HIPAA requirements for privacy and security in all activities. Please see Section 12 of Attachment B for the definition of “breach” and additional relevant information. No incidents of non-compliance. (Any incidents of non-compliance discovered by or reported to the State shall be cured by the Contractor within 30 calendar days upon notice by the State; satisfactory failure to cure would subject the Contractor to the Withhold established below and repeated failures to cure would be for termination of the agreement.) A, B * If an error is identified by a State or representative on a data extract or report, and it is confirmed by another State or another representative as an avoidable error, then that error will be sent to the D&A team and logged as an inaccuracy for the month. Withhold Amount and Conditions During each month of the contract, the State will withhold 10% of that month’s fees as listed in the contract. The State will evaluate service level noncompliance monthly. If two (2) or more service levels as defined in Sections 9.2.3.a are not reached for any given month, the
051attc3.docx