During the June 2013 quarter the ACCC received 52 292 complaints and inquiries from businesses and consumers (email 28 142, telephone 23 783 and letter correspondence 367). Of these, 292 matters were escalated for enforcement assessment. Table 6: ACCC complaints, investigations and litigation progression June 2013 Category quarter Contacts received (phone, email and letters) 52 292 Under assessments commenced 292 Initial investigations commenced 104 In-depth investigations commenced 32 First instance litigation commenced 14 Table 7: Geographic location of inquirers and complainants recorded in the national database State ACL Scams (ACL & Industry Other Total Scams) Codes Practices 8500 9899 VIC 3327 5173 151 16 1232 NSW 3275 6900 10175 203 39 1276 11693 LD 2669 5361 8030 125 26 873 9054 3340 3834 WA 1197 2143 61 15 418 SA 1061 1841 2902 45 8 492 3447 ACT 774 1226 2000 30 0 347 2377 TAS 266 616 882 11 0 84 977 NT 108 187 295 6 2 49 352 Overseas 113 464 577 5 1 85 668 Not 346 443 294 52 18 4 75 Supplied Note: single contacts may involve multiple issues. Contacts recorded differ from contacts received as not all contacts received are entered into the ACCC database and some may be entered at a later date.
During the June 2013 quarter the ACCC received 52 292 complaints and inquiries from businesses and consumers (email 28 142, telephone 23 783 and letter correspondence 367). Of these, 292 matters were escalated for enforcement assessment. Table 6: ACCC complaints, investigations and litigation progression Category June 2013 quarter Contacts received (phone, email and letters) 52 292 Under assessments commenced 292 Initial investigations commenced 104 In-depth investigations commenced 32 First instance litigation commenced 14 Table 7: Geographic location of inquirers and complainants recorded in the national database State ACL Scams (ACL & Scams) Practices Industry Codes Other Total VIC 3327 5173 8500 151 16 1232 9899 NSW 3275 6900 10175 203 39 1276 11693 LD 2669 5361 8030 125 26 873 9054 WA 1197 2143 3340 61 15 418 3834 SA 1061 1841 2902 45 8 492 3447 ACT 774 1226 2000 30 0 347 2377 TAS 266 616 882 11 0 84 977 NT 108 187 295 6 2 49 352 Overseas 113 464 577 5 1 85 668 Not Supplied 294 52 346 18 4 75 443 Note: single contacts may involve multiple issues. Contacts recorded differ from contacts received as not all contacts received are entered into the ACCC database and some may be entered at a later date.
ACCCount%20-%20April%20to%20June%202013.DOCX