Making health and social care information accessible Sense Workshop London 22.01.14 Notes – Introduction Liz Ball, Campaigns Involvement Officer at Sense, welcomed everyone to the workshop, and a round of introductions followed. Richard Kramer, Deputy Chief Executive at Sense, highlighted the need to improve of health and care services and improve the provision deafblind people’s experience of accessible information which enabled people to make choices. He pointed out that professionals often talk to the focus should be about ‘hard reach people’ when really on why organisations are for people to ‘hard reach.’ Sarah Marsay, Public Engagement Account Manager at NHS England, welcomed participants to the workshop, and talked through an introduction to the ‘making health and social care information accessible’ project. A question and answer session followed, with the opportunity for those present to query anything which was unclear or on which they wanted further detail. Following this, the 6 participants took part in discussions around their personal experiences and to offer views to shape the standard. The workshop was facilitated by Sarah Marsay from NHS England, and Sarah White, Policy Officer (Health) at Sense. and queries are noted below. Participants’ comments Workshop 1 Discussion about personal experiences – Thinking about when you use NHS or social care services: Do you usually get information in a format you can understand? Do you usually get the communication support you need? I have had a good experience with I get a taxi to the surgery, my doctor’s surgery. the driver takes me to reception then one of the reception staff take me to the waiting room. Then when it is my turn, the doctor takes me to my appointment and when this is over, escorts me back to reception. One of the reception staff will then order me a taxi.
Making health and social care information accessible Sense Workshop London 22.01.14 – Notes Introduction Liz Ball, Campaigns Involvement Officer at Sense, welcomed everyone to the workshop, and a round of introductions followed. Richard Kramer, Deputy Chief Executive at Sense, highlighted the need to improve deafblind people’s experience of health and care services and improve the provision of accessible information which enabled people to make choices. He pointed out that professionals often talk about ‘hard to reach people’ when really the focus should be on why organisations are ‘hard for people to reach.’ Sarah Marsay, Public Engagement Account Manager at NHS England, welcomed participants to the workshop, and talked through an introduction to the ‘making health and social care information accessible’ project. A question and answer session followed, with the opportunity for those present to query anything which was unclear or on which they wanted further detail. Following this, the 6 participants took part in discussions around their personal experiences and to offer views to shape the standard. The workshop was facilitated by Sarah Marsay from NHS England, and Sarah White, Policy Officer (Health) at Sense. Participants’ comments and queries are noted below. Workshop 1 – Discussion about personal experiences Thinking about when you use NHS or social care services: Do you usually get information in a format you can understand? Do you usually get the communication support you need? I have had a good experience with my doctor’s surgery. I get a taxi to the surgery, the driver takes me to reception then one of the reception staff take me to the waiting room. Then when it is my turn, the doctor takes me to my appointment and when this is over, escorts me back to reception. One of the reception staff will then order me a taxi.
access-info-rnib-wrkshp-220114.docx