3. Outcomes matrix Outcome indicator Success criteria Methods Project outcome What would indicate How would you judge performance on How will you find or Timing whether this outcome is the outcome? collect the information achieved? you need? Service user satisfaction and empowerment Eg Provide access to services Service user take-up of At least 6 new service users; 10 existing Service user data Report 3 monthly that were previously unavailable new offerings service users access new service. Our standard satisfaction starting with within the local area survey baseline in September Worker skills and engagement Eg Attract new and suitable Number of new workers 10 new workers complete three months of HR data Report as per workers to the sector attracted and retained work and are positive about their In-depth interviews with IWF milestones, experience workers conducted by interviews during external evaluator April 2018 Organisational sustainability Eg More appropriate services can Take-up by new clients At least 4 new to service Service user data Report as per ‘hard reach’ be extended to existing and new Expanded number of new users IWF milestones service user cohorts service offerings Model can be sustained within NDIS Costs and prices are Ongoing viability pricing documented Business systems are in place to support Business system and ongoing delivery practice audit
3. Outcomes matrix Outcome indicator Success criteria Methods Project outcome What would indicate whether this outcome is achieved? How would you judge performance on the outcome? How will you find or collect the information you need? Timing Service user satisfaction and empowerment Eg Provide access to services that were previously unavailable within the local area Service user take-up of new offerings At least 6 new service users; 10 existing service users access new service. Service user data Our standard satisfaction survey Report 3 monthly starting with baseline in September Worker skills and engagement Eg Attract new and suitable workers to the sector Number of new workers attracted and retained 10 new workers complete three months of work and are positive about their experience HR data In-depth interviews with workers conducted by external evaluator Report as per IWF milestones, interviews during April 2018 Organisational sustainability Eg More appropriate services can be extended to existing and new service user cohorts Take-up by new clients Expanded number of new service offerings Ongoing viability At least 4 new ‘hard to reach’ service users Model can be sustained within NDIS pricing Business systems are in place to support ongoing delivery Service user data Costs and prices are documented Business system and practice audit Report as per IWF milestones
Activity-Work-Plan-and-Evaluation-and-Learning-Plan_FINAL.docx