person who made it and the service provider may resolve the matter by agreement, whether through the conciliation process or not. (4) If the person who made a complaint and the S. 117(4) amended by service provider resolve the matter by agreement, No. 22/2012 the person who made the complaint must without s. 47(4). delay give notice of the fact to the Disability Services Commissioner. (5) The Disability Services Commissioner may reopen any complaint that the Disability Services Commissioner has stopped dealing with under subsection (1) if— (a) the person who made the complaint has provided new or additional information; and (b) the Disability Services Commissioner considers that the person who made the complaint is able to show good reason as to why the information was not previously provided. (6) The Disability Services Commissioner may S. 117(6) inserted by reopen any complaint that the Disability Services No. 22/2012 Commissioner has stopped dealing with under s. 47(5). subsection (1)(c) if the Disability Services Commissioner considers it is reasonable to do so. (7) A complaint is re-opened under subsection (5) S. 117(7) inserted by or (6) when the Disability Services Commissioner No. 22/2012 gives written notice of the decision to reopen the s. 47(5). complaint to the service provider and the person who made the complaint. (8) The notice must specify the reasons for the S. 117(8) inserted by decision to reopen the complaint. No. 22/2012 s. 47(5). 118 Investigation of a complaint
person who made it and the service provider may resolve the matter by agreement, whether through the conciliation process or not. S. 117(4) amended by No. 22/2012 s. 47(4). (4) If the person who made a complaint and the service provider resolve the matter by agreement, the person who made the complaint must without delay give notice of the fact to the Disability Services Commissioner. (5) The Disability Services Commissioner may reopen any complaint that the Disability Services Commissioner has stopped dealing with under subsection (1) if— (a) the person who made the complaint has provided new or additional information; and (b) the Disability Services Commissioner considers that the person who made the complaint is able to show good reason as to why the information was not previously provided. S. 117(6) inserted by No. 22/2012 s. 47(5). (6) The Disability Services Commissioner may reopen any complaint that the Disability Services Commissioner has stopped dealing with under subsection (1)(c) if the Disability Services Commissioner considers it is reasonable to do so. S. 117(7) inserted by No. 22/2012 s. 47(5). (7) A complaint is re-opened under subsection (5) or (6) when the Disability Services Commissioner gives written notice of the decision to reopen the complaint to the service provider and the person who made the complaint. S. 117(8) inserted by No. 22/2012 s. 47(5). (8) The notice must specify the reasons for the decision to reopen the complaint. 118 Investigation of a complaint
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