Metro works with Public Transport Victoria to identify opportunities to improve the accessibility of existing train fleet, and ensure the best outcomes for customers when purchasing new trains. What does success look like? Customers will experience increased accessibility as older trains are refurbished to better cater to their needs. New trains will be well-designed and contribute to creating an easy journey. Customers will find improved features and innovative solutions to issues raised through feedback. Action Timeline Integrate different areas of the business into a January 2016 formal review process when assessing fleet modification outcomes Review driver disability awareness module to align June 2016 with training provided to frontline staff Partner with PTV to introduce better signage and December 2016 educate customers seeking on-board disability assistance to use the Passenger Emergency Intercom Develop an ongoing customer behaviour campaign Ongoing to encourage customers to offer priority seats and vacate allocated spaces Partner with PTV to ensure the procurement of Ongoing fleet provides customers with the best accessible outcome
Metro works with Public Transport Victoria to identify opportunities to improve the accessibility of existing train fleet, and ensure the best outcomes for customers when purchasing new trains. What does success look like? Customers will experience increased accessibility as older trains are refurbished to better cater to their needs. New trains will be well-designed and contribute to creating an easy journey. Customers will find improved features and innovative solutions to issues raised through feedback. Action Timeline Integrate different areas of the business into a formal review process when assessing fleet modification outcomes January 2016 Review driver disability awareness module to align with training provided to frontline staff June 2016 Partner with PTV to introduce better signage and educate customers seeking on-board disability assistance to use the Passenger Emergency Intercom December 2016 Develop an ongoing customer behaviour campaign to encourage customers to offer priority seats and vacate allocated spaces Ongoing Partner with PTV to ensure the procurement of fleet provides customers with the best accessible outcome Ongoing
AAP-Draft-FINAL.docx