Before You Begin: Tips For Trainers (cont.) by positively reinforcing their comments with ■ Reduce participant’s apprehension statements such as: me more about what you “That’s interesting; tell mean.” that “I hadn’t considered angle yet.” for sharing that with “Okay, thanks us.” be one of the things we need to “That’ll consider.” really like your “I insight.” sure a unique perspective. Who else has some “That’s ideas?” Reward participants for their enthusiastic participation. Prizes are always coveted and ■ Telephone Doctor has many fun promotional items available for purchase.
Before You Begin: Tips For Trainers (cont.) ■ Reduce participant’s apprehension by positively reinforcing their comments with statements such as: “That’s interesting; tell me more about what you mean.” “I hadn’t considered that angle yet.” “Okay, thanks for sharing that with us.” “That’ll be one of the things we need to consider.” “I really like your insight.” “That’s sure a unique perspective. Who else has some ideas?” ■ Reward participants for their enthusiastic participation. Prizes are always coveted and Telephone Doctor has many fun promotional items available for purchase.
7Proactive%20Customer%20Service%20LG%20-%20DRAFT.docx