Anonymous Complaints The University will not accept anonymous complaints. Anonymous complaints do not allow for an effective investigation to be conducted and a resolution reached. Normally therefore, no action will be taken where a complaint is submitted anonymously. However the University reserves to right to exceptionally investigate an anonymous complaint where this is deemed appropriate Complaints made to the Offices of the Vice Chancellor. Complaints made direct to the Offices of the Vice-Chancellor will be acknowledged and referred to the Admissions Unit for consideration within these procedures. Malicious or Vexatious Complaints The University will not tolerate complaints that, upon investigation, are interpreted as malicious, vexatious, deliberately misleading or frivolous. Under such circumstances complainants may be referred to the Head of Conduct and Appeals
Anonymous Complaints The University will not accept anonymous complaints. Anonymous complaints do not allow for an effective investigation to be conducted and a resolution reached. Normally therefore, no action will be taken where a complaint is submitted anonymously. However the University reserves to right to exceptionally investigate an anonymous complaint where this is deemed appropriate Complaints made to the Offices of the Vice Chancellor. Complaints made direct to the Offices of the Vice-Chancellor will be acknowledged and referred to the Admissions Unit for consideration within these procedures. Malicious or Vexatious Complaints The University will not tolerate complaints that, upon investigation, are interpreted as malicious, vexatious, deliberately misleading or frivolous. Under such circumstances complainants may be referred to the Head of Conduct and Appeals
Admissions-Complaints-Procedure-2015-(2).docx