Strategic Activity 2: During FY14/FY15, 1. VHA’s EEO/AEO is finalizing an electronic publication of a booklet Identify agency the Equal entitled Translation of Frequently Asked Questions in the Emergency materials that reach Department. This booklet will feature questions in 12 different an AAPI audience Employment languages including Chinese, Korean, Filipino, Thai, and Vietnamese. and monitor to Office (EEO/AEO) The anticipated date of completion and distribution is September 30, ensure that materials will monitor the 2014. are culturally and effectiveness of linguistically VHA’s language 2. VBA’s Manila regional office and outpatient clinic has produced appropriate. assistance programs outreach materials in Tagalog. These documents include FAQs on VA to ensure written benefits, a Tagalog version of the Filipino Veterans Equity documents for Compensation (FVEC) program, etc. applicants, clients, and the public are available in regularly encountered languages as needed. VHA offices will monitor the need for written material requirements for the AAPI community to ensure our materials are culturally and linguistically appropriate. Strategic Activity 3: For FY14/FY15, the VHA maintains contract interpreter services primarily at the facility Assess and address EEO/AEO will level while some Veterans Integrated Services Networks (VISN) need for in-language monitor VHA maintains contracts for the entire VISN. All VHA facilities utilize services across facilities’ use of interpreter services. programs. contract medical interpreters for Veterans and their family members. This practice will
Strategic Activity 2: Identify agency materials that reach an AAPI audience and monitor to ensure that materials are culturally and linguistically appropriate. During FY14/FY15, the Equal Employment Office (EEO/AEO) will monitor the effectiveness of VHA’s language assistance programs to ensure written documents for applicants, clients, and the public are available in regularly encountered languages as needed. VHA offices will monitor the need for written material requirements for the AAPI community to ensure our materials are culturally and linguistically appropriate. 1. VHA’s EEO/AEO is finalizing an electronic publication of a booklet entitled Translation of Frequently Asked Questions in the Emergency Department. This booklet will feature questions in 12 different languages including Chinese, Korean, Filipino, Thai, and Vietnamese. The anticipated date of completion and distribution is September 30, 2014. 2. VBA’s Manila regional office and outpatient clinic has produced outreach materials in Tagalog. These documents include FAQs on VA benefits, a Tagalog version of the Filipino Veterans Equity Compensation (FVEC) program, etc. Strategic Activity 3: Assess and address need for in-language services across programs. For FY14/FY15, the EEO/AEO will monitor VHA facilities’ use of contract medical interpreters for Veterans and their family members. This practice will VHA maintains contract interpreter services primarily at the facility level while some Veterans Integrated Services Networks (VISN) maintains contracts for the entire VISN. All VHA facilities utilize interpreter services.
aapi-r14-a.docx