about service provided evolving Promote a culture that tackles fraud and deception, keeping others informed of Not give sufficient priority and attention to ensuring that fraud and deception is outcomes being tackled. Develop proposals to improve the quality of service with involvement from a Generate limited proposals to create service improvements and do so with little diverse range of staff, stakeholders or delivery partners involvement of staff 10. Delivering at Pace Successfully manage, support and stretch self and team to deliver agreed goals Give people work to do without supporting them to develop the skills and and objectives knowledge they need for the job Show a positive approach in keeping their own and the efforts focused on Allow work flow to lose momentum or drift away from priorities team’s the goals that really matter Take responsibility for delivering expected outcomes on time and to standard, Give little or no support to others in managing poor performance, allow others’ giving credit to teams and individuals as appropriate problems and obstacles to hamper progress Plan ahead but reassess workloads and priorities if situations change or people Show no consideration for diversity-related needs of the team when organising are facing conflicting demands the workload Regularly monitor own and work against milestones or targets and act Allow poor performance to go unchallenged, causing workload issues for other team’s promptly to keep work on track and maintain performance team members Coach and support others to set and achieve challenging goals for themselves Allow organisational and other obstacles, including a lack of support, to stand in the way of own and aspirations others’
about service provided evolving Promote a culture that tackles fraud and deception, keeping others informed of outcomes Not give sufficient priority and attention to ensuring that fraud and deception is being tackled. Develop proposals to improve the quality of service with involvement from a diverse range of staff, stakeholders or delivery partners Generate limited proposals to create service improvements and do so with little involvement of staff 10. Delivering at Pace Successfully manage, support and stretch self and team to deliver agreed goals and objectives Give people work to do without supporting them to develop the skills and knowledge they need for the job Show a positive approach in keeping their own and the team’s efforts focused on the goals that really matter Allow work flow to lose momentum or drift away from priorities Take responsibility for delivering expected outcomes on time and to standard, giving credit to teams and individuals as appropriate Give little or no support to others in managing poor performance, allow others’ problems and obstacles to hamper progress Plan ahead but reassess workloads and priorities if situations change or people are facing conflicting demands Show no consideration for diversity-related needs of the team when organising the workload Regularly monitor own and team’s work against milestones or targets and act promptly to keep work on track and maintain performance Allow poor performance to go unchallenged, causing workload issues for other team members Coach and support others to set and achieve challenging goals for themselves Allow organisational and other obstacles, including a lack of support, to stand in the way of own and others’ aspirations
5_Competences_C4L__LE1_.docx