J.2.5.2 AGF Electronic Funds Monthly, NLT 15th business GSA Conexus J.2.10.2.1.3 Transfer Report (ATR) day Monthly Billing J.2.5.2 Monthly, NLT 15th business Information Agency COR J.2.10.2.1.13 day (as needed) Memorandum J.2.5.2 J.2.6.2 Billing Adjustment Monthly, NLT 15th business GSA Conexus and J.2.8.2 (BA) day (as needed) agency COR J.2.10.2.1.4 J.2.6.2 GSA Conexus and Dispute (D) As needed J.2.10.2.1.9 agency COR Disputes J.2.6.2 Monthly, NLT 15th business GSA Conexus and Dispute Report (DR) J.2.10.2.1.10 day (as needed) agency COR J.2.7.2 Inventory Monthly, NLT 15th day of Inventory GSA Conexus J.2.10.2.1.12 Reconciliation month Service Level GSA Conexus, J.2.8.2 Monthly, NLT 15th day of Agreement Report OCO and agency SLA J.2.10.2.1.14 month (SLAR) COR J.2.8.2 SLA Credit Request Within 30 days of SLA Credit OCO and agency J.2.10.2.1.22 Response Request COR Trouble Management J.2.8.2 Quarterly, NLT 15 days after Performance Agency COR Trouble J.2.10.2.1.25 the end of the FY quarter Summary Report Ticket Trouble Management J.2.8.2 Quarterly, NLT 15 days after Incident Performance Agency COR J.2.10.2.1.24 the end of the FY quarter Report
J.2.5.2 J.2.10.2.1.3 AGF Electronic Funds Transfer Report (ATR) Monthly, NLT 15th business day GSA Conexus J.2.5.2 J.2.10.2.1.13 Monthly Billing Information Memorandum Monthly, NLT 15th business day (as needed) Agency COR J.2.5.2 J.2.6.2 J.2.8.2 J.2.10.2.1.4 Billing Adjustment (BA) Monthly, NLT 15th business day (as needed) GSA Conexus and agency COR Disputes J.2.6.2 J.2.10.2.1.9 Dispute (D) As needed GSA Conexus and agency COR J.2.6.2 J.2.10.2.1.10 Dispute Report (DR) Monthly, NLT 15th business day (as needed) GSA Conexus and agency COR Inventory J.2.7.2 J.2.10.2.1.12 Inventory Reconciliation Monthly, NLT 15th day of month GSA Conexus SLA J.2.8.2 J.2.10.2.1.14 Service Level Agreement Report (SLAR) Monthly, NLT 15th day of month GSA Conexus, OCO and agency COR J.2.8.2 J.2.10.2.1.22 SLA Credit Request Response Within 30 days of SLA Credit Request OCO and agency COR Trouble Ticket J.2.8.2 J.2.10.2.1.25 Trouble Management Performance Summary Report Quarterly, NLT 15 days after the end of the FY quarter Agency COR J.2.8.2 J.2.10.2.1.24 Trouble Management Incident Performance Report Quarterly, NLT 15 days after the end of the FY quarter Agency COR
EIS_MOPS_Handbook.docx