Standards growth of users and volume, from baseline 104200 Technical Submit for approval any planned deviations from the State of Standards Indiana guidelines and standards 104300 Technical Record and submit technical documentation as deliverables Standards 104400 Technical Create and maintain a data architecture plan that includes the Standards application of a logical data model, data definition/dictionary, metadata development and maintenance approach, data standards, structure data standards, vocabulary standards, data sharing standards, and data security standards 104500 Technical Maintain solution availability twenty-four (24) hours a day, seven (7) Standards days a week, unless otherwise approved by the State 104600 Technical Provide solution maintenance support twenty-four (24) hours a day, Standards seven (7) days a week with 99% uptime 104700 Technical Perform regular capacity planning to ensure that proposed solution Standards is sized appropriately for the State workload 104800 Technical Automatically monitor for production delays or issues and notify Standards designated users 104900 Technical Provide solution patches as issues are identified by the vendor or Standards the BMV/C in accordance with the BMV/C patch schedule 105000 Technical Provide a fault tolerant solution that includes the consideration of Standards redundancies for production and disaster recovery environments 105100 Technical Create and follow a clear escalation procedure through the Standards appropriate chain of command to ensure that the production issue is getting the appropriate attention to meet the level of urgency 105200 Testing Address defects identified in any testing cycle 105300 Testing Coordinate and cooperate with the State's testing resources 105400 Testing Conduct walk-throughs of solution changes that are ready to be moved into the production environment as specified by the State 105500 Business Collaborate to develop, maintain, and execute a BMV/C integrated Continuity and BCP Disaster Recovery 105600 Business Provide the solution Disaster Recovery Plan (DRP) Continuity and Disaster Recovery 105700 Business Execute backup procedures within timeframes defined by the State Continuity and Disaster Recovery 105800 Business Provide continual progress reports to resolve reported failures every Continuity and fifteen (15) minutes, updating the State's service desk and Disaster Production Support Team Recovery 105900 Privacy Adhere to the Bureau of Motor Vehicles Personal Information
Standards growth of users and volume, from baseline 104200 Technical Standards Submit for approval any planned deviations from the State of Indiana guidelines and standards 104300 Technical Standards Record and submit technical documentation as deliverables 104400 Technical Standards Create and maintain a data architecture plan that includes the application of a logical data model, data definition/dictionary, metadata development and maintenance approach, data standards, structure data standards, vocabulary standards, data sharing standards, and data security standards 104500 Technical Standards Maintain solution availability twenty-four (24) hours a day, seven (7) days a week, unless otherwise approved by the State 104600 Technical Standards Provide solution maintenance support twenty-four (24) hours a day, seven (7) days a week with 99% uptime 104700 Technical Standards Perform regular capacity planning to ensure that proposed solution is sized appropriately for the State workload 104800 Technical Standards Automatically monitor for production delays or issues and notify designated users 104900 Technical Standards Provide solution patches as issues are identified by the vendor or the BMV/C in accordance with the BMV/C patch schedule 105000 Technical Standards Provide a fault tolerant solution that includes the consideration of redundancies for production and disaster recovery environments 105100 Technical Standards Create and follow a clear escalation procedure through the appropriate chain of command to ensure that the production issue is getting the appropriate attention to meet the level of urgency 105200 Testing Address defects identified in any testing cycle 105300 Testing Coordinate and cooperate with the State's testing resources 105400 Testing Conduct walk-throughs of solution changes that are ready to be moved into the production environment as specified by the State 105500 Business Continuity and Disaster Recovery Collaborate to develop, maintain, and execute a BMV/C integrated BCP 105600 Business Continuity and Disaster Recovery Provide the solution Disaster Recovery Plan (DRP) 105700 Business Continuity and Disaster Recovery Execute backup procedures within timeframes defined by the State 105800 Business Continuity and Disaster Recovery Provide continual progress reports to resolve reported failures every fifteen (15) minutes, updating the State's service desk and Production Support Team 105900 Privacy Adhere to the Bureau of Motor Vehicles Personal Information
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