practice delivery Improved misses and and patient adverse events management outcomes Improved risk Improved Reduced health management confidence for care costs processes consumers through Reduced reduced Improved patient number and adverse events outcomes severity of adverse events Suggested Key Patient Compliance Clinical Staff Performance satisfaction against clinical incidents and satisfaction Indicators reports standards adverse events Professional (KPIs) for recorded Consumer Clinical development monitoring and complaints and indicators for Potential and and clinical reporting compliments safety and actual skills training data quality claims for staff Development Implementation Complaints and Processes for and utilisation of and compliance freedom of introduction of procedure with evidence information new policies specific consent based clinical (FOI) requests and procedures forms in health pathways and Decision Systems for services best-practice support tools training staff in protocols Utilisation and for monitoring management compliance with Clinical high risk Open Disclosure performance interventions policy and data Clinical audit processes outcomes Reports on activities and outcomes of QI committees Consumer Clinical Clinical risk Professional (patient) value performance and development evaluation and management Standards and Establish policies Establish policies Develop and Establish and policies and procedures to and procedures to monitor policies review improve patient audit, monitor, and procedures to professional knowledge and review and manage and development and facilitate greater evaluate clinical implement staff management consumer practice changes for policies, participation and performance and clinical risk, procedures and improvement in management incident clinical audits, health service standards, monitoring, including: delivery and including: clinical incidents Staff orientation management, and adverse Improved guidelines including: events, including: adherence to
practice delivery and management Improved confidence for consumers Improved patient outcomes Improved patient outcomes Reduced health care costs through reduced adverse events misses and adverse events Improved risk management processes Reduced number and severity of adverse events Suggested Key Performance Indicators (KPIs) for monitoring and reporting Patient satisfaction reports Consumer complaints and compliments data Development and utilisation of procedure specific consent forms in health services Utilisation and compliance with Open Disclosure policy and processes Compliance against clinical standards Clinical indicators for safety and quality Implementation and compliance with evidence based clinical pathways and best-practice protocols Clinical performance data Clinical incidents and adverse events recorded Potential and actual claims Complaints and freedom of information (FOI) requests Decision support tools for monitoring high risk interventions Clinical audit outcomes Reports on activities and outcomes of QI committees Staff satisfaction Professional development and clinical skills training for staff Processes for introduction of new policies and procedures Systems for training staff in management Consumer (patient) value Clinical performance and evaluation Clinical risk Professional development and management Standards and policies Establish policies and procedures to improve patient knowledge and facilitate greater consumer participation and improvement in health service delivery and management, including: Establish policies and procedures to audit, monitor, review and evaluate clinical practice performance and management standards, including: Improved adherence to Develop and monitor policies and procedures to manage and implement changes for clinical risk, incident monitoring, clinical incidents and adverse events, including: Establish and review professional development and staff management policies, procedures and clinical audits, including: Staff orientation guidelines
3-Chapter-Three_Safety,-quality-impr-and-education_V2.docx