are usually thought of as rude. show you value the customer’s time. are more efficient than long, detailed answers. Pre-Program Quiz ~ Six Cardinal Rules of Customer Service (cont.) 7. A sense of humor can be detrimental on a business call, since it shows you take don’t your work seriously. A. True B. False 8. If you use technical terms and jargon when talking with customers, they will certainly respect you. will seldom challenge you. might not understand and get confused. 9. to let the customer know not your department and someone else is It’s okay it’s responsible for the mistake. A. True B. False 10. Good manners are always a nice touch, but have any real business value. don’t True False
are usually thought of as rude. show you value the customer’s time. are more efficient than long, detailed answers. Pre-Program Quiz ~ Six Cardinal Rules of Customer Service (cont.) 7. A sense of humor can be detrimental on a business call, since it shows you don’t take your work seriously. A. True B. False 8. If you use technical terms and jargon when talking with customers, they will certainly respect you. will seldom challenge you. might not understand and get confused. 9. It’s okay to let the customer know it’s not your department and someone else is responsible for the mistake. A. True B. False 10. Good manners are always a nice touch, but don’t have any real business value. True False
5SixCardinalRulesofCS%20LG%20FINAL%203.2017.docx