Who do I contact if I have any problems with the E-mentoring programme? Please contact the Peer Mentoring Officer, Victoria Carroll immediately if there are any problems, or if you have any questions about the programme. Important note: Student mentors cannot give legal advice or advice on visas, or meet you at the airport. All of these areas are covered by The Hub: Visa issues: International Support Unit: Airport Meet & Service: All other support: The Hub For further information about the services on offer by The Hub please visit: E-mentoring dos and don’ts DO... Check your emails regularly and respond promptly Use plain language, be concise and to the point Use blank spaces between paragraphs keep paragraphs short as they are easier to – read Re-read your email before sending to ensure that it says what you mean it to say Be flexible when reading other people’s email remember they may not have meant to – say what they did in that way! If you are unclear as to what they are saying, ask for clarification (but be polite) Respect other people’s views and concerns Provide feedback to the e-mentoring co-ordinator when requested DON’T... put off reading and replying to your emails jump to conclusions, make assumptions or be judgemental use offensive or inappropriate language use CAPITALS as this looks like your are shouting criticise people other students or university staff – gossip about your mentor/mentee to other people this is a confidential service – give out personal information, home address, mobile number etc e-mentoring is via – email only and we do not require mentors/mentees to give out personal information as part of the scheme. forget that you can join the Peer Mentoring programme when e-mentoring ends by emailing
Who do I contact if I have any problems with the E-mentoring programme? Please contact the Peer Mentoring Officer, Victoria Carroll immediately if there are any problems, or if you have any questions about the programme. Important note: Student mentors cannot give legal advice or advice on visas, or meet you at the airport. All of these areas are covered by The Hub: Visa issues: International Support Unit: Airport Meet & Service: All other support: The Hub For further information about the services on offer by The Hub please visit: E-mentoring dos and don’ts DO... Check your emails regularly and respond promptly Use plain language, be concise and to the point Use blank spaces between paragraphs – keep paragraphs short as they are easier to read Re-read your email before sending to ensure that it says what you mean it to say Be flexible when reading other people’s email – remember they may not have meant to say what they did in that way! If you are unclear as to what they are saying, ask for clarification (but be polite) Respect other people’s views and concerns Provide feedback to the e-mentoring co-ordinator when requested DON’T... put off reading and replying to your emails jump to conclusions, make assumptions or be judgemental use offensive or inappropriate language use CAPITALS as this looks like your are shouting criticise people – other students or university staff gossip about your mentor/mentee to other people – this is a confidential service give out personal information, home address, mobile number etc – e-mentoring is via email only and we do not require mentors/mentees to give out personal information as part of the scheme. forget that you can join the Peer Mentoring programme when e-mentoring ends by emailing
Ementoring%20guidelines%202017.docx