b. What is the location and of operation of the Vendor’s customer service center? c. How many telephone lines does the Vendor maintain for tenants to call in? Is a toll free number supplied to the tenant? How is the tenant notified of the existence of Vendor’s service center and how to reach it? d. State whether the Vendor maintains statistics on telephone holding times and number of calls? State the average daily number of tenant inquiries received by the Vendor over the 90 days preceding the filing of this Application and the average holding time per call. (D-6) If the Applicant does not intend to utilize a Vendor for handling tenant inquiries and complaints, the Applicant should describe here its service “customer functions,” including those aspects of the customer service function described in D-6 above. Where and how can tenants pay their electric bills? (D-7) (D-8) Is the tenant charged a service fee for submetering? If so, state the total fee and explain how this fee is calculated. (D-9) Provide as Exhibit D-9 an itemization of all potential fees a tenant can be asked to pay with respect to submetering, including but not limited to the service fee described in D-8 above. The itemization should describe the nature and amount of the fee. E. ADDITIONAL (E-1) Set forth below (or provide as Exhibit E-1) the specific provisions of the lease between Applicants and tenants at the facility which concern submetering for electric service. (E-2) Provide as Exhibit E-2 a copy of the contract between the Applicant and the Vendor for submetering service. The copy may be filed with proprietary pricing information redacted, provided that the redaction is clearly indicated on the copy, and subject to further review by the parties to the proceeding. (E-3) The Authority requires that, where the Applicant intends to begin submetering electric service in a facility that is already occupied, the Applicant must notify the tenants of the facility that the Applicant has applied to the Authority for permission to submeter and that the Authority has opened a docket to review that application. On or before the tenth calendar day after the Applicant has received a notice from the Authority of the docket number that has been assigned to the application, the Applicant shall provide a notice to the residents of each unit in the facility stating, in plain language, the following:
b. What is the location and of operation of the Vendor’s customer service center? c. How many telephone lines does the Vendor maintain for tenants to call in? Is a toll free number supplied to the tenant? How is the tenant notified of the existence of Vendor’s service center and how to reach it? d. State whether the Vendor maintains statistics on telephone holding times and number of calls? State the average daily number of tenant inquiries received by the Vendor over the 90 days preceding the filing of this Application and the average holding time per call. (D-6) If the Applicant does not intend to utilize a Vendor for handling tenant inquiries and complaints, the Applicant should describe here its “customer service functions,” including those aspects of the customer service function described in D-6 above. (D-7) Where and how can tenants pay their electric bills? (D-8) Is the tenant charged a service fee for submetering? If so, state the total fee and explain how this fee is calculated. (D-9) Provide as Exhibit D-9 an itemization of all potential fees a tenant can be asked to pay with respect to submetering, including but not limited to the service fee described in D-8 above. The itemization should describe the nature and amount of the fee. E. ADDITIONAL (E-1) Set forth below (or provide as Exhibit E-1) the specific provisions of the lease between Applicants and tenants at the facility which concern submetering for electric service. (E-2) Provide as Exhibit E-2 a copy of the contract between the Applicant and the Vendor for submetering service. The copy may be filed with proprietary pricing information redacted, provided that the redaction is clearly indicated on the copy, and subject to further review by the parties to the proceeding. (E-3) The Authority requires that, where the Applicant intends to begin submetering electric service in a facility that is already occupied, the Applicant must notify the tenants of the facility that the Applicant has applied to the Authority for permission to submeter and that the Authority has opened a docket to review that application. On or before the tenth calendar day after the Applicant has received a notice from the Authority of the docket number that has been assigned to the application, the Applicant shall provide a notice to the residents of each unit in the facility stating, in plain language, the following:
electric_submetering_application_-_docket_13-01-26.docx