What do you do to encourage collaboration? Emotional intelligence self-assessment: Ways to communicate with your team Communication At its best Potential downsides Consider Key to team Takes time and All that’s needed might engagement commitment be a how cheery ‘hello, are you?’ It doesn’t Personal and relevant Success depends on Open need to be in-depth genuine buy-in from Helps build relationships conversation every time. manger / leader Personal and relevant. Success depends on Use a text message to manager/leader skills. alert remote workers to Opportunity for the voicemail. discussion and ideas. Time commitment for Team meeting all. Training. Can be lively and interactive. Beware of content Agenda and structure. overload. Help build Keep them regular. understanding. Can reach mass Not everyone may have Controlling access to audience fast. access. mass distribution lists. Cheap and simple. Impersonal. Use the subject box – make it clear if urgent, Consistent and Open to interpretation. for action, etc. controlled. Can lead to information Email Keep it short and Reaches people overload. simple. directly. message has Can’t tell if Assume people will only Good for information, been read. read the first paragraph. awareness and Doesn’t prioritise. instruction. Use bullets and No discussion. headings. Immediate and Not everyone may have Include hooks to draw consistent. access, especially away people in use images – from the office. and interesting stories. Visually engaging. Relies on people Focus on people rather Good information store. seeking out info and than systems. Intranet Can be good for online using it. discussion. People may not have Web stats can show time to read it. page views and other things.
What do you do to encourage collaboration? Emotional intelligence self-assessment: Ways to communicate with your team Communication At its best Potential downsides Consider Open conversation Key to team engagement Personal and relevant Helps build relationships Takes time and commitment Success depends on genuine buy-in from manger / leader All that’s needed might be a cheery ‘hello, how are you?’ It doesn’t need to be in-depth every time. Team meeting Personal and relevant. Opportunity for discussion and ideas. Can be lively and interactive. Help build understanding. Success depends on manager/leader skills. Time commitment for all. Beware of content overload. Use a text message to alert remote workers to the voicemail. Training. Agenda and structure. Keep them regular. Email Can reach mass audience fast. Cheap and simple. Consistent and controlled. Reaches people directly. Good for information, awareness and instruction. Not everyone may have access. Impersonal. Open to interpretation. Can lead to information overload. Can’t tell if message has been read. Doesn’t prioritise. No discussion. Controlling access to mass distribution lists. Use the subject box – make it clear if urgent, for action, etc. Keep it short and simple. Assume people will only read the first paragraph. Use bullets and headings. Intranet Immediate and consistent. Visually engaging. Good information store. Can be good for online discussion. Web stats can show page views and other things. Not everyone may have access, especially away from the office. Relies on people seeking out info and using it. People may not have time to read it. Include hooks to draw people in – use images and interesting stories. Focus on people rather than systems.
28-04-16-Leaders_as_Communicators-candidate-notes-MASTER-.docx