disputes are handled respectfully, confidentially, and in accordance with natural justice. It is the responsibility of all Partners to ensure that their usage of electronic media conforms to this policy. To deal with the dispute: The parties to the dispute must meet and discuss the matter in dispute, and, if possible, resolve the dispute within 14 days after the dispute comes to the attention of all of the parties; If the parties are unable to resolve the dispute at such a meeting, or if a party fails to attend that meeting, then the parties must, within 10 days, hold a meeting in the presence of a mediator; The mediator must be – a person chosen by agreement between the parties; or in the absence of agreement, a person appointed by all the Partners. A mediator may be anyone who is not a party to the dispute. The parties to the dispute must, in good faith, attempt to settle the dispute by mediation. The mediator, in conducting the mediation, must – give the parties to the mediation process every opportunity to be heard; and allow due consideration by all parties of any written statement submitted by any party; and ensure that natural justice is accorded to the parties to the dispute throughout the mediation process. The mediator must not determine the dispute. The mediation must be confidential and without prejudice If the mediation process does not result in the dispute being resolved, the parties may seek to resolve the dispute otherwise at law. Review The Partners, in collaboration with the Advisory Panel, will assess the effectiveness of the Complaints Policy annually.
disputes are handled respectfully, confidentially, and in accordance with natural justice. It is the responsibility of all Partners to ensure that their usage of electronic media conforms to this policy. To deal with the dispute: The parties to the dispute must meet and discuss the matter in dispute, and, if possible, resolve the dispute within 14 days after the dispute comes to the attention of all of the parties; If the parties are unable to resolve the dispute at such a meeting, or if a party fails to attend that meeting, then the parties must, within 10 days, hold a meeting in the presence of a mediator; The mediator must be – a person chosen by agreement between the parties; or in the absence of agreement, a person appointed by all the Partners. A mediator may be anyone who is not a party to the dispute. The parties to the dispute must, in good faith, attempt to settle the dispute by mediation. The mediator, in conducting the mediation, must – give the parties to the mediation process every opportunity to be heard; and allow due consideration by all parties of any written statement submitted by any party; and ensure that natural justice is accorded to the parties to the dispute throughout the mediation process. The mediator must not determine the dispute. The mediation must be confidential and without prejudice If the mediation process does not result in the dispute being resolved, the parties may seek to resolve the dispute otherwise at law. Review The Partners, in collaboration with the Advisory Panel, will assess the effectiveness of the Complaints Policy annually.
4-1_complaints_policy_v-2.docx