Competency Framework: Coach Autonomy / Relationship Professional Practice Performance / Impact Quality Description Leadership Management Uses information Manages own Anticipates and plans Provides adequate Works with groups and Initiates ideas for to improve workload/ for key deadlines and explanation to establish individuals to deliver improvements to systems caseload with responsibilities in the common understanding agreed targets and systems Regularly acts on minimal medium term Can find common outcomes Helps to disseminate own initiative supervision Creates focus and ground and obtain Maintains consistent changes in procedures Carries out the Developing and actively prioritises to performance and standards to skill in a maximising achieve results Modifies behaviour Works in an organised colleagues and partners professional access Uses resources according to audience manner using own Makes an extra effort to manner arrangements effectively and acts in a sensitive knowledge and expertise to find out more info – Uses information for service Monitors and reviews manner deliver on time seeking to improve delivery performance Thinks about things Clarifies expectations systems Effective Organises information from the other persons what will be done and how Develops delivery of a in a useful manner for perspective in order to Finds or creates ways to understanding of lead area of self and others, e.g. solve problems deliver performance how own and responsibility work is carried out in Is able to take a against goals team’s work such a way that it can probing, challenging Manages customers within supports be left at short notice stance when a variety of settings to achievement of and resumed efficiently, appropriate achieve a goal outcomes and possibly by someone Motivates and supports Maintains accurate and delivery else customers to encourage timely records which Focuses on the Proactive in seeking positive change comply with the overall goal and and exploring Takes an active role in requirements of individual intent of what they opportunities mentoring/developing contracts are trying to Is creative in reviewing others achieve, not just new ways of working to the task maximise efficiencies
Competency Framework: Coach Description Autonomy / Leadership Professional Practice Relationship Management Performance / Impact Quality Uses information to improve systems Regularly acts on own initiative Carries out the skill in a professional manner Uses information to improve systems Develops understanding of how own and team’s work supports achievement of outcomes and delivery Focuses on the overall goal and intent of what they are trying to achieve, not just the task Manages own workload/ caseload with minimal supervision Developing and maximising access arrangements for service delivery Effective delivery of a lead area of responsibility Anticipates and plans for key deadlines and responsibilities in the medium term Creates focus and actively prioritises to achieve results Uses resources effectively Monitors and reviews performance Organises information in a useful manner for self and others, e.g. work is carried out in such a way that it can be left at short notice and resumed efficiently, possibly by someone else Proactive in seeking and exploring opportunities Is creative in reviewing new ways of working to maximise efficiencies Provides adequate explanation to establish common understanding Can find common ground and obtain Modifies behaviour according to audience and acts in a sensitive manner Thinks about things from the other persons perspective in order to solve problems Is able to take a probing, challenging stance when appropriate Motivates and supports customers to encourage positive change Takes an active role in mentoring/developing others Works with groups and individuals to deliver agreed targets and outcomes Maintains consistent performance Works in an organised manner using own knowledge and expertise to deliver on time Clarifies expectations what will be done and how Finds or creates ways to deliver performance against goals Manages customers within a variety of settings to achieve a goal Maintains accurate and timely records which comply with the requirements of individual contracts Initiates ideas for improvements to systems Helps to disseminate changes in procedures and standards to colleagues and partners Makes an extra effort to find out more – info seeking
Engagement_Coach_-_Education_and_Business_Job_Description_Nov%2018.docx