The message shall include a manually written time stamp to mitigate against an incorrect (delayed) receiving time by the recipients device. Where a train is described this shall be bracketed and include the headcode, origin departure time and origin/destination stations. Where the problem is because of a train fault the set/unit number and the vehicle number shall be bracketed. The sentiment of the message shall demonstrate the ownership and management of the incident by the Control. The use of terms such as are” “we and will support achievement of this. “our” The advice include an estimate time of when the disruption is likely to end. Below is an example of the core message principles;
The message shall include a manually written time stamp to mitigate against an incorrect (delayed) receiving time by the recipients device. Where a train is described this shall be bracketed and include the headcode, origin departure time and origin/destination stations. Where the problem is because of a train fault the set/unit number and the vehicle number shall be bracketed. The sentiment of the message shall demonstrate the ownership and management of the incident by the Control. The use of terms such as “we are” and “our” will support achievement of this. The advice include an estimate time of when the disruption is likely to end. Below is an example of the core message principles;
EMT_PIDD%20Local%20Delivery%20Plan_March%202018%20v1.docx