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Galbraith, J. R. (1994). Designing organizations: An executive briefing on strategy, structure and process. San Francisco: Jossey-Bass. Galbraith, J. R. (2005). Designing the customer-centric organization. San Francisco: Gillies, R., Shortell, S., Anderson, D. Mitchell, J., & Morgan, K. (1993). Conceptualizing and measuring integration: Finding from the Health Systems Integration Study. Hospital and Health Services Administration, 38(4), 467-489. Goldman, S., & Graham, C. (Eds.). (1999). Agility in health care: Strategies for mastering turbulent markets. San Francisco: Jossey-Bass. Haeckel, S. (1999). Adaptive enterprise: Creating and leading sense-and-respond organizations. Boston: Harvard Business School Press. Hanna, D. (1988). Designing organizations for high performance. Reading, MA: Hoffman, A. J. (2010). Climate change as a cultural and behavioral issue: Addressing barriers and implementing solutions. Organizational Dynamics, 39(4), 295-305. Howell, W. (2011). Business intelligence: Key to hospital’s sustained success. Retrieved January 24, 2012 from Lawler, E.E. (1986). High-involvement management. San Francisco: Jossey-Bass. Lawler, E.E., & Worley, C. (2006). Built to change. San Francisco: Jossey-Bass. Lawler, E.E., & Worley, C. (2011). Management reset: Organizing for sustainable effectiveness. San Francisco: Jossey-Bass.
05-Chapter%202%20-%20Worley.docx