SECTION 6: MANAGEMENT TOOLS AND TECHNOLOGY USES AND MANAGES CASE MANAGEMENT SYSTEMS AND SOFTWARE PACKAGES A. Performance Factor Measures Methods 1. Ensures the accurate and timely input of information and data Entered information and data is accurate as compared to source Review of PaJCMS and information CPCMS system entries by staff into the PA Juvenile Case Management System Information and data is entered according to timeframes established Review of Audit (PaJCMS) and the Juvenile Court/Common Pleas Case by policy Reports Management System (CPCMS). Review of Dashboards 2. Demonstrates an ability to manage and interpret Demonstrated familiarity of PaJCMS reports and dashboards to Direct Observation monitor and evaluate staff Monthly Case information/data collection systems to monitor and evaluate Utilization of PaJCMS reports and dashboards to monitor and evaluate Conferences staff and department performance. staff 3. Demonstrates an ability to use, teach, and manage tools and Demonstrated ability to teach and instruct staff on the proper use and Direct Observation interpretation of PaJCMS reports and dashboards Administrative processes designed into the PaJCMS to monitor, manage and Reviews evaluate activities by juvenile probation officers, youth and their families
SECTION 6: MANAGEMENT TOOLS AND TECHNOLOGY A. USES AND MANAGES CASE MANAGEMENT SYSTEMS AND SOFTWARE PACKAGES Performance Factor Measures Methods 1. Ensures the accurate and timely input of information and data by staff into the PA Juvenile Case Management System (PaJCMS) and the Juvenile Court/Common Pleas Case Management System (CPCMS). Entered information and data is accurate as compared to source information Information and data is entered according to timeframes established by policy Review of PaJCMS and CPCMS system entries Review of Audit Reports Review of Dashboards 2. Demonstrates an ability to manage and interpret information/data collection systems to monitor and evaluate staff and department performance. Demonstrated familiarity of PaJCMS reports and dashboards to monitor and evaluate staff Utilization of PaJCMS reports and dashboards to monitor and evaluate staff Direct Observation Monthly Case Conferences 3. Demonstrates an ability to use, teach, and manage tools and processes designed into the PaJCMS to monitor, manage and evaluate activities by juvenile probation officers, youth and their families Demonstrated ability to teach and instruct staff on the proper use and interpretation of PaJCMS reports and dashboards Direct Observation Administrative Reviews
7-EBP_Supervisor_Measures_and_Methods_final.docx