Training/Learning/Knowledge Transfer Roles and Responsibilities ERP Vendor Citizens Organizational Impact Developing Change Readiness Strategy & Objectives P R/A Evaluating Organizational Transition Impact (e.g., user guides, training, P R/A new process flows, reclassification, staff displacement) Develop Business Process Change Plan and Change Policy statement P R/A Executing Organizational Change Management plan P R/A Roles & Responsibilities Evaluating roles and responsibilities based on the ERP implementation P R/A Identifying Super Users P R/A Developing strategies to account for gaps in roles and responsibilities P R/A based on ERP implementation (IT & Business) Training and Knowledge Transfer Developing training material, logistics and schedule for Train-the-Trainer R P/A Sessions Developing training material, logistics and schedule for all Training except P A Train-the-Trainer Load the developed training into the LMS and make the training available R P/A through the LMS Change Readiness Training/Knowledge Transfer P R/A Change Leadership Training P R/A Audience Analysis P R/A Conducting Train-the-Trainers Training R P/A Conducting End User Training R/A Conducting Developers Training1 P A Conducting System Administrator Training1 P R/A Conducting DBA and other related Training1 P R/A Developing/providing training and knowledge transfer to Citizens in order R A to properly configure, support, and maintain Third Party software1 Executive Alignment Training R/A P Team Communication Communication Process P R/A Key Messages P R/A Communication Vehicles P R/A Communication Schedule/Frequency P R/A Change Readiness Metrics P R/A Compliance & Regulation Assessing the ERP environment for all regulatory mandates affecting P R/A2 Citizens Documenting service-level objectives and requirements P R/A2 Defining and approving overall operations and administration policies and P R/A2 obtain approval Defining and approving overall technical support policies and procedures R/A2 P and obtain approval
Training/Learning/Knowledge Transfer Roles and Responsibilities ERP Vendor Citizens Organizational Impact Developing Change Readiness Strategy & Objectives P R/A Evaluating Organizational Transition Impact (e.g., user guides, training, new process flows, reclassification, staff displacement) P R/A Develop Business Process Change Plan and Change Policy statement P R/A Executing Organizational Change Management plan P R/A Roles & Responsibilities Evaluating roles and responsibilities based on the ERP implementation P R/A Identifying Super Users P R/A Developing strategies to account for gaps in roles and responsibilities based on ERP implementation (IT & Business) P R/A Training and Knowledge Transfer Developing training material, logistics and schedule for Train-the-Trainer Sessions R P/A Developing training material, logistics and schedule for all Training except Train-the-Trainer P A Load the developed training into the LMS and make the training available through the LMS R P/A Change Readiness Training/Knowledge Transfer P R/A Change Leadership Training P R/A Audience Analysis P R/A Conducting Train-the-Trainers Training R P/A Conducting End User Training R/A Conducting Developers Training1 P A Conducting System Administrator Training1 P R/A Conducting DBA and other related Training1 P R/A Developing/providing training and knowledge transfer to Citizens in order to properly configure, support, and maintain Third Party software1 R A Executive Alignment Training P R/A Team Communication Communication Process P R/A Key Messages P R/A Communication Vehicles P R/A Communication Schedule/Frequency P R/A Change Readiness Metrics P R/A Compliance & Regulation Assessing the ERP environment for all regulatory mandates affecting Citizens P R/A2 Documenting service-level objectives and requirements P R/A2 Defining and approving overall operations and administration policies and obtain approval P R/A2 Defining and approving overall technical support policies and procedures and obtain approval P R/A2
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