Annex A Importance of Station and on-train facilities – Executive summary This note reports the outcome of surveys of 3 rail user and compares their priorities for on-train and at station facilities. Top 3 On train – 45 mins trip Over 45 mins trip workshop disabled business workshop disabled business 1 (most Audio Info Toilets Toilets Toilets Toilets Audio Info Visual next Luggage 2 Audio Info Audio Info Audio Info Toilets stop space Pushchair/ Pushchair/ = Luggage Luggage Luggage 3 wheelchair wheelchair Audio Info space / space space space Bottom 3 - On train Under 45 mins trip Over 45 mins trip workshop disabled business workshop disabled business Baby USB 3 Tables = First Seat trays Tables change charging Class/ USB Cycle 2 Catering Catering Catering Seat trays charging storage 1 (least First class First class Seat trays class class First class There is a high degree of commonality between on-train requirements, the differences that exist are largely predictable, for example business users do not prioritise cycle storage due to commuter train space being needed for people not luggage. Information provision is very important, but the channel for information varies by user group. Top 3 at station – workshop disabled business 1 (most Real-time Easy access Staff display Full = Lighting/ 2 departure Lighting Toilets inc boards wheelchair Real-time 3 space Arrival display Bottom 3 at station – workshop disabled business 3 Wi-Fi Ticket Ticket 2 parking
Annex A – Importance of Station and on-train facilities Executive summary This note reports the outcome of surveys of 3 rail user and compares their priorities for on-train and at station facilities. Top 3 – On train 45 mins trip Over 45 mins trip workshop disabled business workshop disabled business 1 (most Audio Info Toilets Toilets Toilets Toilets Audio Info 2 Visual next stop Audio Info Audio Info Audio Info Luggage space Toilets 3 Pushchair/ wheelchair space Pushchair/ wheelchair Luggage space Luggage space Audio Info = Luggage space / Bottom 3 - On train Under 45 mins trip Over 45 mins trip workshop disabled business workshop disabled business 3 Tables Baby change = First Class/ Catering USB charging Seat trays Tables 2 Catering Catering Seat trays USB charging Cycle storage 1 (least First class First class Seat trays class class First class There is a high degree of commonality between on-train requirements, the differences that exist are largely predictable, for example business users do not prioritise cycle storage due to commuter train space being needed for people not luggage. Information provision is very important, but the channel for information varies by user group. Top 3 – at station workshop disabled business 1 (most Real-time display Easy access Staff 2 = Lighting/ Toilets inc wheelchair space Full departure boards Lighting 3 Real-time display Arrival Bottom 3 – at station workshop disabled business 3 Wi-Fi 2 Ticket Ticket parking
EMC_CONSULTATION_final_draft_22-9-17.docx