How do I change my Passcode? time for you to renew your certificates; this will take you through the self-renewal process. You can change your passcode yourself by accessing the Profile’ section in Care ‘My You cannot self-renew your certificates once Identity Service (CIS). they have expired. If your certificates expire If you require assistance, you need to ask an you will need to log a call with the IT Service RA Manager, Agent, Sponsor or Local Desk for assistance from your local RA Smartcard Administrator to help you. service. Alternatively, you can contact your local IT Service Desk to raise a call for assistance. Please note: Every third renewal requires RA Information for assistance. They may choose to issue you What do I do if my card is used by with a new card at that time. Smartcard users someone else? If your card is used by someone else: How do I unlock my card? a) inform your Registration Authority If you have locked your Smartcard, you will manager/agent and line manager immediately; About your new need assistance from an RA Manager, Agent, b) change your passcode. Sponsor or Local Smartcard Administrator NHS Smartcard (LSA) to unlock your card. share your Smartcard. All transactions made when your Smartcard is in use are Please contact your IT helpdesk to raise a recorded for audit purposes. Access is call for assistance. audited, and you will be held accountable for any inappropriate transactions made using Further information your Smartcard, whether you were responsible for them or not. RA manager Name How long are my Smartcard Contact details certificates Local RA agent The certificates on your Smartcard allow you Name to authenticate your identity and connect to Contact details NHS Spine systems and services. These expire after two years. You will be prompted to Local IT helpdesk renew your certificates by the system close to Name expiry. Contact details Can I renew my own certificates? Add intranet link to Smartcard page. As a registered Smartcard user you can You can renew your Smartcard certificates now access Smartcard enabled End User Leaflet V2.0 yourself within the 90 day renewal period. applications, such as Summary Care © NHS Digital You will receive a pop-up prompt when it is Record and e-RS, via the NHS Spine.
How do I change my Passcode? You can change your passcode yourself by accessing the ‘My Profile’ section in Care Identity Service (CIS). If you require assistance, you need to ask an RA Manager, Agent, Sponsor or Local Smartcard Administrator to help you. Alternatively, you can contact your local IT Service Desk to raise a call for assistance. What do I do if my card is used by someone else? If your card is used by someone else: a) inform your Registration Authority manager/agent and line manager immediately; b) change your passcode. share your Smartcard. All transactions made when your Smartcard is in use are recorded for audit purposes. Access is audited, and you will be held accountable for any inappropriate transactions made using your Smartcard, whether you were responsible for them or not. How long are my Smartcard certificates The certificates on your Smartcard allow you to authenticate your identity and connect to NHS Spine systems and services. These expire after two years. You will be prompted to renew your certificates by the system close to expiry. Can I renew my own certificates? You can renew your Smartcard certificates yourself within the 90 day renewal period. You will receive a pop-up prompt when it is time for you to renew your certificates; this will take you through the self-renewal process. You cannot self-renew your certificates once they have expired. If your certificates expire you will need to log a call with the IT Service Desk for assistance from your local RA service. Please note: Every third renewal requires RA assistance. They may choose to issue you with a new card at that time. How do I unlock my card? If you have locked your Smartcard, you will need assistance from an RA Manager, Agent, Sponsor or Local Smartcard Administrator (LSA) to unlock your card. Please contact your IT helpdesk to raise a call for assistance. Further information RA manager Name Contact details Local RA agent Name Contact details Local IT helpdesk Name Contact details Add intranet link to Smartcard page. End User Leaflet V2.0 © NHS Digital Information for Smartcard users About your new NHS Smartcard As a registered Smartcard user you can now access Smartcard enabled applications, such as Summary Care Record and e-RS, via the NHS Spine.
end_user_leaflet_v2.0_120117_locked.docx