Allocation of resources across regulatory functions No Unit costs of key regulatory process No Measures of administrative burden on regulated entities (e.g. firms, No professionals etc.) Client satisfaction with regulator activities Yes Indicators compared with interstate or similar Victorian bodies No Quantitative evaluation reported for regulatory initiatives/projects Yes Enforcement strategy Related administration or enforcement functions undertaken by other bodies Yes Risk based enforcement strategy Yes Enforcement strategy is published No Timeliness of regulatory process Proportion Proportion Target time processed processed Expected Legally period for <90 days >90 days processing binding processing 2012-13 2012-13 time advised Type of activity time limit applications (%) (%) to business Not Not Not Hire car licences No No applicable applicable applicable Restricted hire Not Not Not No No vehicle licences applicable applicable applicable Special purpose Not Not Not No No vehicle licences applicable applicable applicable Driving instructor Not Not Not No No authority applicable applicable applicable Not Not Not Taxi licences No No applicable applicable applicable Metro taxi/hire car Not Not Not No No driver certificate applicable applicable applicable Driver accreditation 90 days 90 days 100 0 90 days Industry accreditation (Licence holder, 90 days 90 days 98 2 90 days operator, network service provider) On-line public access to information On-line access to licensing and/or registration information Yes On-line change of address No On-line renewal of licences/permits etc. No On-line payment Yes On-line access to information on lodging complaints about regulated firms/ Yes professionals
Allocation of resources across regulatory functions No Unit costs of key regulatory process No Measures of administrative burden on regulated entities (e.g. firms, professionals etc.) No Client satisfaction with regulator activities Yes Indicators compared with interstate or similar Victorian bodies No Quantitative evaluation reported for regulatory initiatives/projects Yes Enforcement strategy Related administration or enforcement functions undertaken by other bodies Yes Risk based enforcement strategy Yes Enforcement strategy is published No Timeliness of regulatory process Type of activity Legally binding time limit Target time period for processing applications Proportion processed <90 days 2012-13 (%) Proportion processed >90 days 2012-13 (%) Expected processing time advised to business Hire car licences No No Not applicable Not applicable Not applicable Restricted hire vehicle licences No No Not applicable Not applicable Not applicable Special purpose vehicle licences No No Not applicable Not applicable Not applicable Driving instructor authority No No Not applicable Not applicable Not applicable Taxi licences No No Not applicable Not applicable Not applicable Metro taxi/hire car driver certificate No No Not applicable Not applicable Not applicable Driver accreditation 90 days 90 days 100 0 90 days Industry accreditation (Licence holder, operator, network service provider) 90 days 90 days 98 2 90 days On-line public access to information On-line access to licensing and/or registration information Yes On-line change of address No On-line renewal of licences/permits etc. No On-line payment Yes On-line access to information on lodging complaints about regulated firms/ professionals Yes
46-Small-Business-Commissioner-to-59-Working-with-Children-Check-Unit.docx