COMMENTS In compliance with Public Utility Code § 311(g), the Commission emailed a notice letter on July 20, 2018, informing all parties on the carrier service list of the availability of this Resolution for public comments at the website . The notice letter also informed parties that Commission’s the final conformed Resolution adopted by the Commission will be posted and available at this same website. Communications Division did not receive any comments or reply comments on this resolution. FINDINGS General Order 133-D, § 9.6 directs any telephone corporation whose performance does not meet the minimum standards to submit annually by February 15 of the following year a Tier II Advice Letter that shows by month each service quality measurement that it did not meet the minimum standard and the applicable fine. On February 16, 2018, Frontier California, Inc. (U-1002-C) filed Advice Letter 12772, which calculated total fine of $759,833 and included its plan for an alternative proposal for mandatory corrective action under General Order 133-D § 9.7. The total calculated fines for each of the service quality standards are as follows: Frontier California, Inc. Service Quality Standard (U-1002-C) Installation Interval $0 Installation Commitments $0 Customer Trouble Reports $0 Out of Service Repair Interval $753,375 Answer Time $6,458 TOTAL $759,833 On March 7, 2018, the Office of Ratepayer Advocates filed a protest stating the alternative proposal for mandatory corrective action did not satisfy the requirements of GO 133-D § 9.7. On April 4, 2018, Frontier California, Inc. filed Advice Letter Supplement 12772A seeking an alternative proposal for mandatory corrective action. Advice Letter Supplement 12772A included a list of projects, with a total estimated investment of $1,949,000, planned solely within the network of Frontier California, Inc. The investment total included the fine calculations of Citizens Telecommunications Company of California, Inc. (U-1024-C) and Frontier Communications of the Southwest (U-1026-C).
COMMENTS In compliance with Public Utility Code § 311(g), the Commission emailed a notice letter on July 20, 2018, informing all parties on the carrier service list of the availability of this Resolution for public comments at the Commission’s website . The notice letter also informed parties that the final conformed Resolution adopted by the Commission will be posted and available at this same website. Communications Division did not receive any comments or reply comments on this resolution. FINDINGS General Order 133-D, § 9.6 directs any telephone corporation whose performance does not meet the minimum standards to submit annually by February 15 of the following year a Tier II Advice Letter that shows by month each service quality measurement that it did not meet the minimum standard and the applicable fine. On February 16, 2018, Frontier California, Inc. (U-1002-C) filed Advice Letter 12772, which calculated total fine of $759,833 and included its plan for an alternative proposal for mandatory corrective action under General Order 133-D § 9.7. The total calculated fines for each of the service quality standards are as follows: Service Quality Standard Frontier California, Inc. (U-1002-C) Installation Interval $0 Installation Commitments $0 Customer Trouble Reports $0 Out of Service Repair Interval $753,375 Answer Time $6,458 TOTAL $759,833 On March 7, 2018, the Office of Ratepayer Advocates filed a protest stating the alternative proposal for mandatory corrective action did not satisfy the requirements of GO 133-D § 9.7. On April 4, 2018, Frontier California, Inc. filed Advice Letter Supplement 12772A seeking an alternative proposal for mandatory corrective action. Advice Letter Supplement 12772A included a list of projects, with a total estimated investment of $1,949,000, planned solely within the network of Frontier California, Inc. The investment total included the fine calculations of Citizens Telecommunications Company of California, Inc. (U-1024-C) and Frontier Communications of the Southwest (U-1026-C).
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