Appendix 4: UAT Scenario - Modify an Incident Section 1 Tester Information – Tester Name: Date: Job Title / User Permission: Test Scenario # 1 Modify an Incident Section 2 Description and Results – Scenario Description: Tests that changes to an incident will be saved. Action(s) Required: From the Cherwell Software Search for an open incident (you may open the incident from the previous test) and modify several fields. Note if you cannot save the incident and if any error messages occur. Perform any other tasks and confrm save ticket every time From Email Reply to email from Cherwell and make sure attachments and details make it in Send another email to Cherwell with ticket number in the subject line and confirm it appends email details to the existing ticket Expected Results: Changes to the incident form are saved. Actual Results: Errors Noted:
Appendix 4: UAT Scenario - Modify an Incident Section 1 – Tester Information Tester Name: Date: Job Title / User Permission: Test Scenario # 1 Modify an Incident Section 2 – Description and Results Scenario Description: Tests that changes to an incident will be saved. Action(s) Required: From the Cherwell Software Search for an open incident (you may open the incident from the previous test) and modify several fields. Note if you cannot save the incident and if any error messages occur. Perform any other tasks and confrm save ticket every time From Email Reply to email from Cherwell and make sure attachments and details make it in Send another email to Cherwell with ticket number in the subject line and confirm it appends email details to the existing ticket Expected Results: Changes to the incident form are saved. Actual Results: Errors Noted:
264_2D00_UserAcceptanceTesting.docx