3 Patient Survey Vicky circulated details of improvement areas following VW Action Plan the results of the patient survey. The areas were Contact and Appointments (see attached document). VW will update the plan and pass a copy to all at the next meeting. Colin brought some ideas and circulated around the group. To be discussed at the next meeting. 4 AOB Terms of Reference to be discussed and amended at VW bring – the next meeting. copies Pat resignation Pat explained that this would be her – last meeting as she was moving to another practice. The group thanked her for her contributions and positive attitude since being part of the group and wished her well. Reason for appointment Some members queried why – receptionists ask for the reason. The managers explained that this was due to signposting to the most appropriate clinician/service. If patients do not wish to divulge the reason they have the right to say it’s personal. 5 Date of next Friday 10 June 2016 12noon-1pm meeting Members pre meeting 11.30-12 Please send your agenda items to or telephone 01482 344066/303545
3 Patient Survey Action Plan Vicky circulated details of improvement areas following the results of the patient survey. The areas were Contact and Appointments (see attached document). VW will update the plan and pass a copy to all at the next meeting. Colin brought some ideas and circulated around the group. To be discussed at the next meeting. VW 4 AOB Terms of Reference – to be discussed and amended at the next meeting. Pat resignation – Pat explained that this would be her last meeting as she was moving to another practice. The group thanked her for her contributions and positive attitude since being part of the group and wished her well. Reason for appointment – Some members queried why receptionists ask for the reason. The managers explained that this was due to signposting to the most appropriate clinician/service. If patients do not wish to divulge the reason they have the right to say it’s personal. VW bring copies 5 Date of next meeting Friday 10 June 2016 12noon-1pm Members pre meeting 11.30-12 Please send your agenda items to or telephone 01482 344066/303545
22%20April%202016.docx