Notify all parties of the Panel’s decision. The Chair of the Governing Body should ensure that the complaints procedure has been correctly followed and if a hearing is appropriate, notify the Clerk to arrange the Panel. The Chair of the Complaints Appeal Panel will ensure that: No member of the Panel has a vested interest in the outcome of the proceedings or any involvement in an earlier stage of the procedure. The remit of the Panel is explained to the parties and each party has the opportunity of putting their case without undue interruption; Parents and others who may not be used to speaking at such a hearing are put at ease; The issues are addressed; Key findings of fact are made; The hearing is conducted in an informal, although structured, manner, with each party treating the other with respect and courtesy; Each side is given the opportunity to state their case and ask questions; Written material is seen by all parties. If a new issue arises all parties should be given the opportunity to consider and comment on it; The Panel is seen to be open minded and acting independently. Notification of the Panel’s Decision The Chair of the Complaints Appeal Panel should ensure that the complainant and the Headteacher are notified of the Panel’s decision, in writing, within 5 working days. The letter should explain that any further appeal should be addressed to the Secretary of State Secretary of State for Education The School Complaints Unit (SCU) Department for Education Second Floor, Piccadilly Gate Manchester M1 2WD. If a complaint has exhausted the local procedures, SCU will examine if the complaints policy and any other relevant policies were followed in accordance with the provisions set out. SCU also examines policies to determine if they adhere to education legislation. However, the department will not re-investigate the substance of the complaint. This remains the responsibility of schools. If legislative or policy breaches are found, SCU will report them to the school and the complainant and, where necessary, require remedial action to be taken. Failure to carry out remedial actions could ultimately result in a formal Direction being issued by the Secretary of State. Note: The Local Education Authority has no role in reviewing any school’s complaints procedures or in investigating individual complaints. This procedure is based on the School Complaints Toolkit 2014, produced to help schools understand the obligations and duties arising from Section 29 Part 1 of the Education Act 2002 as recommended to Governing Bodies.
Notify all parties of the Panel’s decision. The Chair of the Governing Body should ensure that the complaints procedure has been correctly followed and if a hearing is appropriate, notify the Clerk to arrange the Panel. The Chair of the Complaints Appeal Panel will ensure that: No member of the Panel has a vested interest in the outcome of the proceedings or any involvement in an earlier stage of the procedure. The remit of the Panel is explained to the parties and each party has the opportunity of putting their case without undue interruption; Parents and others who may not be used to speaking at such a hearing are put at ease; The issues are addressed; Key findings of fact are made; The hearing is conducted in an informal, although structured, manner, with each party treating the other with respect and courtesy; Each side is given the opportunity to state their case and ask questions; Written material is seen by all parties. If a new issue arises all parties should be given the opportunity to consider and comment on it; The Panel is seen to be open minded and acting independently. Notification of the Panel’s Decision The Chair of the Complaints Appeal Panel should ensure that the complainant and the Headteacher are notified of the Panel’s decision, in writing, within 5 working days. The letter should explain that any further appeal should be addressed to the Secretary of State Secretary of State for Education The School Complaints Unit (SCU) Department for Education Second Floor, Piccadilly Gate Manchester M1 2WD. If a complaint has exhausted the local procedures, SCU will examine if the complaints policy and any other relevant policies were followed in accordance with the provisions set out. SCU also examines policies to determine if they adhere to education legislation. However, the department will not re-investigate the substance of the complaint. This remains the responsibility of schools. If legislative or policy breaches are found, SCU will report them to the school and the complainant and, where necessary, require remedial action to be taken. Failure to carry out remedial actions could ultimately result in a formal Direction being issued by the Secretary of State. Note: The Local Education Authority has no role in reviewing any school’s complaints procedures or in investigating individual complaints. This procedure is based on the School Complaints Toolkit 2014, produced to help schools understand the obligations and duties arising from Section 29 Part 1 of the Education Act 2002 as recommended to Governing Bodies.
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