within 18 working days. Where a General Enquiry is not resolved within Essential Compliance with the required timescales, regular notifications of reporting progress is provided to enquirer of action taken requirements to resolve within an indication of additional timescales required. Has a standard procedure in place to notify Demonstrates in required reporting Essential Compliance with purchasers of any duplication of content reporting purchases within the same organisation. requirements Offers training and education programmes to Demonstrates in required reporting Essential Compliance with support usage. reporting requirements Standard: Adheres to Service reporting requirements Service Level Agreement / Requirement Requirement Target Essential / Key Desirable Performance Target Indicator (KPI)
within 18 working days. Where a General Enquiry is not resolved within the required timescales, regular notifications of progress is provided to enquirer of action taken to resolve within an indication of additional timescales required. Essential Compliance with reporting requirements Has a standard procedure in place to notify purchasers of any duplication of content purchases within the same organisation. Demonstrates in required reporting Essential Compliance with reporting requirements Offers training and education programmes to support usage. Demonstrates in required reporting Essential Compliance with reporting requirements Standard: Adheres to Service reporting requirements Service Level Agreement / Requirement Requirement Target Essential / Desirable Target Key Performance Indicator (KPI)
05-HSCC-Licence.docx