ENHT ED Escalation protocol Department time before Bronze Silver Gold Platinum escalation and action Delays in triage 20 escalate after 20 minutes 20 minutes to action 20 minutes to action 20 minutes to action informed of delays greater minutes after arrival than 80 minutes Escalate 40 minutes Escalate after 60 minutes Escalate after 80 minutes from commencement if from commencement if from commencement if delays continue delays continue delays continue Delays in ambulance escalate after 30 minutes 15 minutes to action 15 minutes to action 15 minutes to action informed of delays greater off load greater than 30 than 75 minutes minutes Escalate 45 minutes Escalate after 60 minutes Escalate 75 minutes from commencement if from commencement if from commencement if delays continue delays continue delays continue Delays in diagnostics escalate after 60 minutes 15 minutes to action 15 minutes to action 30 minutes to action informed of delays greater greater than 60 minutes than 120 minutes Escalate after 75 minutes Escalate after 90 minutes Escalate after 120 from commencement if from commencement if minutes from delays continue delays continue commencement if delays continue Delays in patients seen escalate after 30 minutes 15 minutes to action 15 minutes to action 30 minutes to action informed of delays greater by speciality greater than 90 minutes than 30 minutes Escalate after 45 minutes Escalate 60 minutes Escalate after 90 minutes following referral from commencement if from commencement if from commencement if delays continue delays continue delays continue Delays in bed allocation escalate after 30 minutes 15 minutes to action 15 minutes to action 30 minutes to action informed of delays greater greater than 30 minutes than 90 minutes DTA Escalate after 45 minutes Escalate after 60 minutes Escalate 90 minutes from commencement if from commencement if from commencement if delays continue delays continue delays continue Delays in patients escalate after 30 minutes 15 minutes to action 15 minutes to action 30 minutes to action informed of delays greater being transferred to than 90 minutes ward within 30 minutes Escalate after 45 minutes if Escalate after 60 minutes Escalate after 90 minutes of bed allocation delays continue if delays continue if delays continue Delays in patients seen escalate after 60 minutes 30 minutes to action 30 minutes to action 30 minutes to action informed of delays greater by Mental Health than 150 minutes greater than 60 minutes Escalate after 90 minutes Escalate after 120 Escalate after 150 after initial referral from commencement if minutes from minutes from delays continue commencement if delays commencement if delays continue continue
ENHT ED Escalation protocol Department time before escalation and action Bronze Silver Gold Platinum Delays in triage 20 minutes after arrival escalate after 20 minutes 20 minutes to action Escalate 40 minutes from commencement if delays continue 20 minutes to action Escalate after 60 minutes from commencement if delays continue 20 minutes to action Escalate after 80 minutes from commencement if delays continue informed of delays greater than 80 minutes Delays in ambulance off load greater than 30 minutes escalate after 30 minutes 15 minutes to action Escalate 45 minutes from commencement if delays continue 15 minutes to action Escalate after 60 minutes from commencement if delays continue 15 minutes to action Escalate 75 minutes from commencement if delays continue informed of delays greater than 75 minutes Delays in diagnostics greater than 60 minutes escalate after 60 minutes 15 minutes to action Escalate after 75 minutes from commencement if delays continue 15 minutes to action Escalate after 90 minutes from commencement if delays continue 30 minutes to action Escalate after 120 minutes from commencement if delays continue informed of delays greater than 120 minutes Delays in patients seen by speciality greater than 30 minutes following referral escalate after 30 minutes 15 minutes to action Escalate after 45 minutes from commencement if delays continue 15 minutes to action Escalate 60 minutes from commencement if delays continue 30 minutes to action Escalate after 90 minutes from commencement if delays continue informed of delays greater than 90 minutes Delays in bed allocation greater than 30 minutes DTA escalate after 30 minutes 15 minutes to action Escalate after 45 minutes from commencement if delays continue 15 minutes to action Escalate after 60 minutes from commencement if delays continue 30 minutes to action Escalate 90 minutes from commencement if delays continue informed of delays greater than 90 minutes Delays in patients being transferred to ward within 30 minutes of bed allocation escalate after 30 minutes 15 minutes to action Escalate after 45 minutes if delays continue 15 minutes to action Escalate after 60 minutes if delays continue 30 minutes to action Escalate after 90 minutes if delays continue informed of delays greater than 90 minutes Delays in patients seen by Mental Health greater than 60 minutes after initial referral escalate after 60 minutes 30 minutes to action Escalate after 90 minutes from commencement if delays continue 30 minutes to action Escalate after 120 minutes from commencement if delays continue 30 minutes to action Escalate after 150 minutes from commencement if delays continue informed of delays greater than 150 minutes
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