SSA Ticket assignment and payment records Annual Performance and Outcome Report (APOR) as described in Part III--Section 10.B below, and Ticketholder satisfaction ratings. Each EN’s profile shall be posted in the EN Directory. In addition, the EN shall provide a copy of its most recent EN profile to prospective clients. SSA shall conduct EN performance reviews. Performance reviews may be random or result from specific issues identified by SSA through its ongoing Ticket Program oversight. Performance reviews shall cover: Ticket assignment history in terms of job attainment and retention services provided beneficiaries throughout the entire payment life cycle Payments history and payment request patterns Business practices and methods Compliance with administrative requirements, including suitability. SSA will the EN prior to the review and provide instructions regarding review protocols and documentation requirements. EN participation in the review process is mandatory. Failure to comply fully with performance review instructions and requirements may result in suspension or termination of the TPA. SSA reserves the to suspend Ticket assignments and/or payments at any point during this review period should the Agency uncover a significant violation of the TPA. The EN shall cease all activity in SSA’s secure, web-based Ticket Portal upon notice of suspension or termination. Performance Review Findings and Remedial Action SSA will share the review findings with the EN upon completion of the review and will give the EN an opportunity to respond. SSA will prepare a remedial action plan, as appropriate, to address any negative findings identified during the course of the review and will work with the EN to correct them. An EN’s failure to address or overcome negative findings may result in: un-assignment of Tickets, suspension of payments, and recovery of improper payments for payments previously made, and/or
SSA Ticket assignment and payment records Annual Performance and Outcome Report (APOR) as described in Part III--Section 10.B below, and Ticketholder satisfaction ratings. Each EN’s profile shall be posted in the EN Directory. In addition, the EN shall provide a copy of its most recent EN profile to prospective clients. SSA shall conduct EN performance reviews. Performance reviews may be random or result from specific issues identified by SSA through its ongoing Ticket Program oversight. Performance reviews shall cover: Ticket assignment history in terms of job attainment and retention services provided beneficiaries throughout the entire payment life cycle Payments history and payment request patterns Business practices and methods Compliance with administrative requirements, including suitability. SSA will the EN prior to the review and provide instructions regarding review protocols and documentation requirements. EN participation in the review process is mandatory. Failure to comply fully with performance review instructions and requirements may result in suspension or termination of the TPA. SSA reserves the to suspend Ticket assignments and/or payments at any point during this review period should the Agency uncover a significant violation of the TPA. The EN shall cease all activity in SSA’s secure, web-based Ticket Portal upon notice of suspension or termination. Performance Review Findings and Remedial Action SSA will share the review findings with the EN upon completion of the review and will give the EN an opportunity to respond. SSA will prepare a remedial action plan, as appropriate, to address any negative findings identified during the course of the review and will work with the EN to correct them. An EN’s failure to address or overcome negative findings may result in: un-assignment of Tickets, suspension of payments, and recovery of improper payments for payments previously made, and/or
EN%20RFA.docx