Complaint/Abuse Investigation and Facility Monitoring: To participate in activities related to receiving, verifying, investigating, and resolving a complaint. Includes all hours spent in facilities by staff or volunteers, traveling to or from facilities, and completing required records. Unit of Service: One (1) hour (reported in increments of fifteen (15) minutes) Abuse Prevention Educational Materials: Educational materials and guidance kits distributed for the prevention, detection, assessment, and treatment of, intervention in, investigation of, and response to elder abuse, neglect, and exploitation (including financial exploitation). Unit of Service: One product Volunteer Recruitment: To engage in activities directed towards the recruitment and training of volunteer workers (need not be over 60 years of age). Unit of Service: One (1) hour (reported in increments of fifteen (15) minutes) Suggested Minimum Objectives (2016-17) 1,200 Units of Volunteer Recruitment and Volunteer Training 10 Volunteers 90% Complaint Resolution Rate 30 Meetings with Resident and Family Councils 150 Consultations to Facilities 350 of Information & Consultation to Individuals 30 Sessions of Community Education 100% Regular Nursing Facility Visitation to Facilities 100% Regular Visitation to 100% of Residential Care Facilities for the Elderly 7.5 Full-Time Equivalents (FTEs) Paid Ombudsmen 45 Certified Volunteer Ombudsmen 2 Sessions of National Ombudsman Reporting System Part I, II or III training. Suggested Minimum Objectives for the Under sixty (60) Program (2016-17) 983 hours Case Monitoring and Investigation 109 hours Community Education and In-service Training 100 Unduplicated Cases in Adult Residential Facilities Program Service Requirements 1. Contractor agrees to provide ombudsman services in accordance with the CDA and the AAA requirements. 2. Contractor agrees to submit monthly reports that specify the number of individual referrals received and monthly reports that include multiple referrals. 3. Contractor, in accordance with policies and procedures established by the State Ombudsman, will:
Complaint/Abuse Investigation and Facility Monitoring: To participate in activities related to receiving, verifying, investigating, and resolving a complaint. Includes all hours spent in facilities by staff or volunteers, traveling to or from facilities, and completing required records. Unit of Service: One (1) hour (reported in increments of fifteen (15) minutes) Abuse Prevention Educational Materials: Educational materials and guidance kits distributed for the prevention, detection, assessment, and treatment of, intervention in, investigation of, and response to elder abuse, neglect, and exploitation (including financial exploitation). Unit of Service: One product Volunteer Recruitment: To engage in activities directed towards the recruitment and training of volunteer workers (need not be over 60 years of age). Unit of Service: One (1) hour (reported in increments of fifteen (15) minutes) Suggested Minimum Objectives (2016-17) 1,200 Units of Volunteer Recruitment and Volunteer Training 10 Volunteers 90% Complaint Resolution Rate 30 Meetings with Resident and Family Councils 150 Consultations to Facilities 350 of Information & Consultation to Individuals 30 Sessions of Community Education 100% Regular Nursing Facility Visitation to Facilities 100% Regular Visitation to 100% of Residential Care Facilities for the Elderly 7.5 Full-Time Equivalents (FTEs) Paid Ombudsmen 45 Certified Volunteer Ombudsmen 2 Sessions of National Ombudsman Reporting System Part I, II or III training. Suggested Minimum Objectives for the Under sixty (60) Program (2016-17) 983 hours Case Monitoring and Investigation 109 hours Community Education and In-service Training 100 Unduplicated Cases in Adult Residential Facilities Program Service Requirements 1. Contractor agrees to provide ombudsman services in accordance with the CDA and the AAA requirements. 2. Contractor agrees to submit monthly reports that specify the number of individual referrals received and monthly reports that include multiple referrals. 3. Contractor, in accordance with policies and procedures established by the State Ombudsman, will:
enclosure_25-ombudsman.docx