TABLE 4 ANALYSIS OF CUSTOMER CARE AND PERFORMANCE DIRECTORATE TABLE 5 ANALYSIS OF OTHER AREAS NB: The deficit in is due to planned non-recurrent investment decisions taken by senior management these focus on areas of service enhancement such ‘other areas’ – as staff training or systems changes, particularly in relation to shared services.
TABLE 4 ANALYSIS OF CUSTOMER CARE AND PERFORMANCE DIRECTORATE TABLE 5 ANALYSIS OF OTHER AREAS NB: The deficit in ‘other areas’ is due to planned non-recurrent investment decisions taken by senior management – these focus on areas of service enhancement such as staff training or systems changes, particularly in relation to shared services.
3._month_11_finance_report.docx