Description: The CSR or Authorized User reviews the bill segment and determines next steps. Request Cancel Frozen Segment(s) Actor/Role: CSR or Authorized User Description: It’s recommended to cancel Billable Charges associated with Cancelled Bill Segment. If the original billable charges (Pass Through Charges) were incorrect, the Third Party Service Provider would send both a reversal of the charges and a newly revised set of information. These could be passed as two separate billable charges or they could be combined on a single billable charge. If Bill Segment is for one time charge has been canceled, typically the associated Billable Charge is also canceled. The CSR or Authorized User creates new as applicable. Update Bill Segment(s) to Pending Cancel Actor/Role: C2M(CCB) Description: When the CSR or Authorized user requests Initiate Cancel, the system updates the Bill Segment to Pending Cancel. 3.4 Request Undo Cancel Bill Segment(s) Actor/Role: CSR or Authorized User Description: The CSR or Authorized User has the option to undo the pending Cancel Bill Segment(s). Prior to the cancellation the CSR or Authorized User determines the should not be canceled, and uses the Undo function. 3.5 Return Original Bill Segment(s) to Frozen Actor/Role: C2M(CCB) Description: The original is returned to Frozen in C2M(CCB). There is no impact to financial transactions Request Finalize Cancel Bill Segment(s) Actor/Role: CSR or Authorized User Description: The CSR or Authorized User confirms the cancellation of Bill Segment(s). Configuration required Y Entities to Configure:
Description: The CSR or Authorized User reviews the bill segment and determines next steps. Request Cancel Frozen Segment(s) Actor/Role: CSR or Authorized User Description: It’s recommended to cancel Billable Charges associated with Cancelled Bill Segment. If the original billable charges (Pass Through Charges) were incorrect, the Third Party Service Provider would send both a reversal of the charges and a newly revised set of information. These could be passed as two separate billable charges or they could be combined on a single billable charge. If Bill Segment is for one time charge has been canceled, typically the associated Billable Charge is also canceled. The CSR or Authorized User creates new as applicable. Update Bill Segment(s) to Pending Cancel Actor/Role: C2M(CCB) Description: When the CSR or Authorized user requests Initiate Cancel, the system updates the Bill Segment to Pending Cancel. 3.4 Request Undo Cancel Bill Segment(s) Actor/Role: CSR or Authorized User Description: The CSR or Authorized User has the option to undo the pending Cancel Bill Segment(s). Prior to the cancellation the CSR or Authorized User determines the should not be canceled, and uses the Undo function. 3.5 Return Original Bill Segment(s) to Frozen Actor/Role: C2M(CCB) Description: The original is returned to Frozen in C2M(CCB). There is no impact to financial transactions Request Finalize Cancel Bill Segment(s) Actor/Role: CSR or Authorized User Description: The CSR or Authorized User confirms the cancellation of Bill Segment(s). Configuration required Y Entities to Configure:
4.2.2.14%20C2M.CCB.v2.6.Manage%20Off%20Cycle%20Billing%20Charges.docx