Incident Thresholds and Declaration of CSL2 East Midlands Trains disruptive incidents are classified using four threshold stages; green, yellow, red and black. CSL2 should always be declared when the significant (red) and major (black) disruption thresholds have been breached. CSL2 may also be declared during yellow disruption (minor CSL2). Threshold Definition A line Minor CSL2: A Significant: blockage A line line blockage A line blockage greater/expected blockage not greater/expected greater/expected to be greater than greater than 15 to be greater than to be 90 mins to Normal: train 4 hours. mins OR an 30 mins OR an 4 hours OR an service with Widespread incident causing incident causing incident causing delays up to 10 disruption caused two or more three or more three or more minutes by extensive consecutive consecutive consecutive parts of the services delayed services to be services to be network 10 to 15 mins delayed 15 to 30 delayed over 30 becoming mins. minutes. unavailable. The Duty Control Manager (DCM) is responsible for declaring the incident threshold. This is usually declared within 20 minutes of incident notification or within 10 minutes of issuing the holding message. The Duty Customer Information Manager (DCIM) shall issue a declaration message to frontline staff and on call managers within 20 minutes of incident notification or within 10 minutes of issuing the holding message. On declaring CSL2 the DCM shall inform the Network Rail Route Control Manager (RCM). The DCM and RCM will then enter the time at which CSL2 has been declared in their respective Control logs. The DCM shall use a matrix to determine and review the threshold. The matrix is designed to reflect the frequency and customer footfall on East Midlands Trains routes. The DCM may also consider additional factors. These include; the number of customers likely to be affected, the frequency of train service and the time of day/day of week.
Incident Thresholds and Declaration of CSL2 East Midlands Trains disruptive incidents are classified using four threshold stages; green, yellow, red and black. CSL2 should always be declared when the significant (red) and major (black) disruption thresholds have been breached. CSL2 may also be declared during yellow disruption (minor CSL2). Threshold Definition Normal: train service with delays up to 10 minutes A line blockage not greater than 15 mins OR an incident causing two or more consecutive services delayed 10 to 15 mins Minor CSL2: A line blockage greater/expected to be greater than 30 mins OR an incident causing three or more consecutive services to be delayed 15 to 30 mins. Significant: A line blockage greater/expected to be 90 mins to 4 hours OR an incident causing three or more consecutive services to be delayed over 30 minutes. A line blockage greater/expected to be greater than 4 hours. Widespread disruption caused by extensive parts of the network becoming unavailable. The Duty Control Manager (DCM) is responsible for declaring the incident threshold. This is usually declared within 20 minutes of incident notification or within 10 minutes of issuing the holding message. The Duty Customer Information Manager (DCIM) shall issue a declaration message to frontline staff and on call managers within 20 minutes of incident notification or within 10 minutes of issuing the holding message. On declaring CSL2 the DCM shall inform the Network Rail Route Control Manager (RCM). The DCM and RCM will then enter the time at which CSL2 has been declared in their respective Control logs. The DCM shall use a matrix to determine and review the threshold. The matrix is designed to reflect the frequency and customer footfall on East Midlands Trains routes. The DCM may also consider additional factors. These include; the number of customers likely to be affected, the frequency of train service and the time of day/day of week.
EMT_PIDD%20Local%20Delivery%20Plan_March%202018%20v1.docx