32.6 The Vendor must provide information to VAB on any product software patches, updates, service releases, and upgrades no later than the time at which such changes are implemented. The Vendor must also add VAB to the distribution list for user/industry newsletters. 32.7 Vendor must provide the VAB with Vendor tested upgrades, updates, and patches to the software as they are made generally available. 32.8 The Vendor must include system software updates as a part of the maintenance cost of the software. 32.9 System functionality must be updated in a timely manner to ensure ongoing compliance with Federal and State regulations and standards including CMS as a part of the software maintenance agreement. 32.10 The Vendor must be able to provide initial and ongoing training to system users in both onsite instructor led training and web based training. 32.11 The Vendor must provide both hard and softcopy System/User Manuals for system administrators and users. Users must have the ability to access the System/User Manuals from within the application. 33 System Administration/ Security 33.1 The system must allow an administrator to easily create and edit users’ profiles.
32.6 The Vendor must provide information to VAB on any product software patches, updates, service releases, and upgrades no later than the time at which such changes are implemented. The Vendor must also add VAB to the distribution list for user/industry newsletters. 32.7 Vendor must provide the VAB with Vendor tested upgrades, updates, and patches to the software as they are made generally available. 32.8 The Vendor must include system software updates as a part of the maintenance cost of the software. 32.9 System functionality must be updated in a timely manner to ensure ongoing compliance with Federal and State regulations and standards including CMS as a part of the software maintenance agreement. 32.10 The Vendor must be able to provide initial and ongoing training to system users in both onsite instructor led training and web based training. 32.11 The Vendor must provide both hard and softcopy System/User Manuals for system administrators and users. Users must have the ability to access the System/User Manuals from within the application. 33 System Administration/ Security 33.1 The system must allow an administrator to easily create and edit users’ profiles.
3783-rfp.docx