Availability (POP-to-POP) Routine – Availability (SDP-to-SDP) Routine – Circuit Switched Voice CSVS Availability (SDP-to-SDP) Critical C.2.2.2.4 – Service of Service (Call Blockage) Routine – of Service (Call Blockage) Critical – Availability (POP-to-POP) Availability (POP-to-terminating-SDP) Routine – Toll Free Service TFS Availability (POP-to-terminating-SDP) Critical C.2.2.3.4 – Grade of Service (Call Blockage) Routine – Grade of Service (Call Blockage) Critical – Availability (POP-to-POP) Availability (SDP-to-SDP) Routine – Circuit Switched Data CSDS Availability (SDP-to-SDP) Critical C.2.2.4.4 – Service of Service (Call Blockage) Routine – Grade of Service (Call Blockage) Critical – Availability Routine – Contact Center Service CCS C.2.3.1.7 Availability Critical – Co-located Hosting CHS Internet Availability C.2.4.5.1 Center Service Infrastructure as a IaaS Availability (IaaS Data Center Infrastructure) C.2.5.1.4 Service Platform as a Service PaaS Availability (PaaS) C.2.5.2.4 Software as a Service SaaS Availability (SaaS) C.2.5.3.4 Content Delivery Availability CDNS C.2.5.4.4 Network Service GOS (Time to refresh content) Wireless Service MWS Availability C.2.6.4.1 Commercial Mobile CMSS Availability C.2.7.3 Satellite Service Availability Delay (One Way) Commercial Fixed Free Seconds (EFS) CFSS C.2.7.3 Satellite Service Severely Errored Seconds (SES) Degraded Minutes (DM) Mean Time to Loss of BCI (MTTLBCI). Managed Network MNS MNS performance levels will be specified in the TO C.2.8.1.4 Service Web Conferencing WCS Availability C.2.8.2.4 Service Unified Communications UCS Availability C.2.8.3.4 Service
Circuit Switched Voice Service CSVS Availability (POP-to-POP) – Routine Availability (SDP-to-SDP) – Routine Availability (SDP-to-SDP) – Critical of Service (Call Blockage) – Routine of Service (Call Blockage) – Critical C.2.2.2.4 Toll Free Service TFS Availability (POP-to-POP) Availability (POP-to-terminating-SDP) – Routine Availability (POP-to-terminating-SDP) – Critical Grade of Service (Call Blockage) – Routine Grade of Service (Call Blockage) – Critical C.2.2.3.4 Circuit Switched Data Service CSDS Availability (POP-to-POP) Availability (SDP-to-SDP) – Routine Availability (SDP-to-SDP) – Critical of Service (Call Blockage) – Routine Grade of Service (Call Blockage) – Critical C.2.2.4.4 Contact Center Service CCS Availability – Routine Availability – Critical C.2.3.1.7 Co-located Hosting Center Service CHS Internet Availability C.2.4.5.1 Infrastructure as a Service IaaS Availability (IaaS Data Center Infrastructure) C.2.5.1.4 Platform as a Service PaaS Availability (PaaS) C.2.5.2.4 Software as a Service SaaS Availability (SaaS) C.2.5.3.4 Content Delivery Network Service CDNS Availability GOS (Time to refresh content) C.2.5.4.4 Wireless Service MWS Availability C.2.6.4.1 Commercial Mobile Satellite Service CMSS Availability C.2.7.3 Commercial Fixed Satellite Service CFSS Availability Delay (One Way) Free Seconds (EFS) Severely Errored Seconds (SES) Degraded Minutes (DM) Mean Time to Loss of BCI (MTTLBCI). C.2.7.3 Managed Network Service MNS MNS performance levels will be specified in the TO C.2.8.1.4 Web Conferencing Service WCS Availability C.2.8.2.4 Unified Communications Service UCS Availability C.2.8.3.4
EIS_MOPS_Handbook.docx