key drugs was also a great relief, as this slowness could have resulted in unnecessary suffering’ Professionals have said: ‘My experience of the hospice at home service has been great - the patient and carers got the support and care needed quickly from the right people; they didn't have to wait until a doctor could visit or phone. It also reduced my workload and I value the expert opinion’ – GP ‘I have had involvement with both H@H and the Care Home Support Team. I have been extremely impressed by their support for patients, families, staff and GPs. They are very prompt, efficient and professional. With increasing numbers of patients being cared for at home and in homes, it is a service that we could never manage without now’ - GP ‘The Hospice at Home service has made a huge difference to us in hospital enabling us to discharge patients in a timely manner. Education and the Care Homes Forum is a helpful resource and it must impact on care home confidence’ – Hospital Lead Nurse End of Life Care ‘We have increased confidence in discharging patients at End of Life’ – Hospital Ward Staff ‘Thankyou for the never ending supply of information, expertise and humour!’ - Residential Home clinical lead ‘Being able to get in touch with the hospice and transfer this patient to a nurse led bed was really helpful, and it’s great to be able to offer a choice to patients and families at the end of life’ – Hospital Macmillan Nurse Our regulators, the Care Quality Commission, have inspected our patient areas across all three sites and confirmed that they meet their demanding clinical standards. Our services are not simply about meeting standards and delivering high quality and excellence in all we do. They are about delivering holistic care and embracing people as individuals, providing care, improving their personal experience and ensuring dignity and privacy. Learning lessons to continually improve care is a key priority for Saint Catherine’s. I am committed to developing and nurturing an environment of openness, honest and transparency to ensure that we fulfil our duty of candour. The organisation is committed to address any concerns and complaints effectively and efficiently and to ensure we learn lessons to continuously improve our care and services. I am responsible for the preparation of this report and its contents. To the best of my knowledge, the information reported in this Quality Account is accurate and a fair representation of the quality of the healthcare services provided by Saint Catherine’s.
key drugs was also a great relief, as this slowness could have resulted in unnecessary suffering’ Professionals have said: ‘My experience of the hospice at home service has been great - the patient and carers got the support and care needed quickly from the right people; they didn't have to wait until a doctor could visit or phone. It also reduced my workload and I value the expert opinion’ – GP ‘I have had involvement with both H@H and the Care Home Support Team. I have been extremely impressed by their support for patients, families, staff and GPs. They are very prompt, efficient and professional. With increasing numbers of patients being cared for at home and in homes, it is a service that we could never manage without now’ - GP ‘The Hospice at Home service has made a huge difference to us in hospital enabling us to discharge patients in a timely manner. Education and the Care Homes Forum is a helpful resource and it must impact on care home confidence’ – Hospital Lead Nurse End of Life Care ‘We have increased confidence in discharging patients at End of Life’ – Hospital Ward Staff ‘Thankyou for the never ending supply of information, expertise and humour!’ - Residential Home clinical lead ‘Being able to get in touch with the hospice and transfer this patient to a nurse led bed was really helpful, and it’s great to be able to offer a choice to patients and families at the end of life’ – Hospital Macmillan Nurse Our regulators, the Care Quality Commission, have inspected our patient areas across all three sites and confirmed that they meet their demanding clinical standards. Our services are not simply about meeting standards and delivering high quality and excellence in all we do. They are about delivering holistic care and embracing people as individuals, providing care, improving their personal experience and ensuring dignity and privacy. Learning lessons to continually improve care is a key priority for Saint Catherine’s. I am committed to developing and nurturing an environment of openness, honest and transparency to ensure that we fulfil our duty of candour. The organisation is committed to address any concerns and complaints effectively and efficiently and to ensure we learn lessons to continuously improve our care and services. I am responsible for the preparation of this report and its contents. To the best of my knowledge, the information reported in this Quality Account is accurate and a fair representation of the quality of the healthcare services provided by Saint Catherine’s.
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