…………….. Dental Practice Grievance Procedure Dental Practice will deal promptly, fairly and openly with any staff grievances …………. which are raised. Stage 1 Submission of the grievance: – Employee raises the matter with staff member, ………………. (for example, senior practice manager or dentist) will attempt to resolve the issue within three working days of the ………………… complaint first being raised Other staff members and/or senior management may be consulted to gather relevant facts as necessary practice procedures are reviews to see if they require updating or amending A reply to the grievance will be issued as soon as possible, or at least within three working days An employee who does not believe that a fair or satisfactory reply has been provided within the three days may request a meeting with a more senior designated person (for example, practice manager or practice owner). The employee must put this request in writing. If the practice is small and the complaint is initially raised with the practice owner, there is no opportunity for further appeal and the grievance procedure ends at stage 1. (Alternatively, local practices may agree to act as for each other) independent ‘judges’ Stage 2 Formal hearing of the grievance – The employee must request a grievance hearing, in writing. the designated person (for example, practice manger or practice ………………….., owner) will arrange a meeting to hear the grievance within five working days of the grievance being brought to their attention The employee will be given written notice of the grievance hearing The employee has a right to be accompanied by a colleague or a trade union representative during the grievance hearing
…………….. Dental Practice Grievance Procedure …………. Dental Practice will deal promptly, fairly and openly with any staff grievances which are raised. Stage 1 – Submission of the grievance: Employee raises the matter with ………………. (for example, senior staff member, practice manager or dentist) ………………… will attempt to resolve the issue within three working days of the complaint first being raised Other staff members and/or senior management may be consulted to gather relevant facts as necessary practice procedures are reviews to see if they require updating or amending A reply to the grievance will be issued as soon as possible, or at least within three working days An employee who does not believe that a fair or satisfactory reply has been provided within the three days may request a meeting with a more senior designated person (for example, practice manager or practice owner). The employee must put this request in writing. If the practice is small and the complaint is initially raised with the practice owner, there is no opportunity for further appeal and the grievance procedure ends at stage 1. (Alternatively, local practices may agree to act as independent ‘judges’ for each other) Stage 2 – Formal hearing of the grievance The employee must request a grievance hearing, in writing. ………………….., the designated person (for example, practice manger or practice owner) will arrange a meeting to hear the grievance within five working days of the grievance being brought to their attention The employee will be given written notice of the grievance hearing The employee has a right to be accompanied by a colleague or a trade union representative during the grievance hearing
2A-7ii-Grievance-Procedure.docx