11- Matt Dhillon - Utility Solutions Metering, Billing, Customer Service -, Virginia Tech ARI, Dec, 2007 12- Michael S Godorov, PPL Utility - Establishing Business Value Derived from Advanced Metering Technology for Enhanced Customer Service and Optimal Cost Benefits, EEI/AGA Customer Services Conference, April 16, 2007. 13- Energy Theft Solutions with AMR Presentation by Ampla Brazil to World Bank team in São – Gonçalo, Rio de Janeiro, February 03, 2010. 14- Non technical losses management system Presentation by CEMIG Brazil to World Bank team in – Belo Horizonte, Minas Gerais, February 02, 2010. 15- Household response to dynamic pricing of electricity A survey of the empirical evidence. Ahmad – Faruqui and Sanem Sergici. February 2010
11- Matt Dhillon - Utility Solutions Metering, Billing, Customer Service -, Virginia Tech ARI, Dec, 2007 12- Michael S Godorov, PPL Utility - Establishing Business Value Derived from Advanced Metering Technology for Enhanced Customer Service and Optimal Cost Benefits, EEI/AGA Customer Services Conference, April 16, 2007. 13- Energy Theft Solutions with AMR – Presentation by Ampla Brazil to World Bank team in São Gonçalo, Rio de Janeiro, February 03, 2010. 14- Non technical losses management system – Presentation by CEMIG Brazil to World Bank team in Belo Horizonte, Minas Gerais, February 02, 2010. 15- Household response to dynamic pricing of electricity – A survey of the empirical evidence. Ahmad Faruqui and Sanem Sergici. February 2010
694300ESW0P11800Report0Final0clean.docx