WARRANTY PERIOD MAINTENANCE AND SERVICE CONTRACT Warranty Manufacturer’s All equipment including material used in this bid shall be guaranteed by the vendor against mechanical, electrical, and workmanship defects. The warranty covers all parts and accessories against defects in materials and workmanship while under normal use and service by the Purchaser. Parts shall include but not be limited to all products, all product subsystem LLRUs disassembled by trained maintenance personnel, and all product accessories. In the event defects become evident within the warranty period, the vendor shall furnish replacement parts and materials at no additional cost to the Purchaser, including shipping costs. The vendor shall be liable to the Purchaser for supply of information and material necessary for mandatory revisions determined by the manufacturer at no additional cost to the Purchaser for the duration of the warranty period. The duration of the warranty period shall be a minimum of one (1) year for infrastructure equipment and two (2) years for terminal equipment, except for expendable items. The warranty period shall commence on the date of System Acceptance. Warranty Repairs During the warranty period, the vendor shall provide the necessary manufacturer’s labor and transportation to maintain the equipment at peak system performance. The vendor shall provide replacement parts and materials and qualified personnel to service the equipment at the sites work within one (1) hour after notification of Category 1 and Category 2 equipment failure. Equipment shall not be out of service in excess of four (4) hours after notification of equipment failure. This warranty period maintenance shall be on a working hour basis as follows: hours per day, seven days per week. Except the vendor shall not be liable if failure to perform the working hours provisions arise out of cause beyond the control and without the fault or negligence of the Contractor (acts of God, the public enemy, fires, floods, strikes, freight embargoes, etc.). The vendor must provide at least next day service to restore Category 3 equipment. Optional Maintenance Service Contract The bid shall contain one year and three year optional maintenance vendor’s – service contract to cover the new equipment beyond the warranty manufacturer’s period. The vendor will clearly state the optional service costs per radio unit, such as base station repeater, terminal unit, etc. The maintenance contract shall begin on the date of warranty period maintenance expiration. During this period, the maintenance requirements and conditions shall be identical to the warranty period maintenance described in Section 6.17.1. SPECIFICATION COMPLIANCE MATRIX
WARRANTY PERIOD MAINTENANCE AND SERVICE CONTRACT Manufacturer’s Warranty All equipment including material used in this bid shall be guaranteed by the vendor against mechanical, electrical, and workmanship defects. The warranty covers all parts and accessories against defects in materials and workmanship while under normal use and service by the Purchaser. Parts shall include but not be limited to all products, all product subsystem LLRUs disassembled by trained maintenance personnel, and all product accessories. In the event defects become evident within the warranty period, the vendor shall furnish replacement parts and materials at no additional cost to the Purchaser, including shipping costs. The vendor shall be liable to the Purchaser for supply of information and material necessary for mandatory revisions determined by the manufacturer at no additional cost to the Purchaser for the duration of the warranty period. The duration of the warranty period shall be a minimum of one (1) year for infrastructure equipment and two (2) years for terminal equipment, except for expendable items. The warranty period shall commence on the date of System Acceptance. Warranty Repairs During the manufacturer’s warranty period, the vendor shall provide the necessary labor and transportation to maintain the equipment at peak system performance. The vendor shall provide replacement parts and materials and qualified personnel to service the equipment at the sites work within one (1) hour after notification of Category 1 and Category 2 equipment failure. Equipment shall not be out of service in excess of four (4) hours after notification of equipment failure. This warranty period maintenance shall be on a working hour basis as follows: hours per day, seven days per week. Except the vendor shall not be liable if failure to perform the working hours provisions arise out of cause beyond the control and without the fault or negligence of the Contractor (acts of God, the public enemy, fires, floods, strikes, freight embargoes, etc.). The vendor must provide at least next day service to restore Category 3 equipment. Optional Maintenance Service Contract The vendor’s bid shall contain one year and three – year optional maintenance service contract to cover the new equipment beyond the manufacturer’s warranty period. The vendor will clearly state the optional service costs per radio unit, such as base station repeater, terminal unit, etc. The maintenance contract shall begin on the date of warranty period maintenance expiration. During this period, the maintenance requirements and conditions shall be identical to the warranty period maintenance described in Section 6.17.1. SPECIFICATION COMPLIANCE MATRIX
725-500-12-1Complete+Contract+Amendment+5.docx