Excuse me, do you look after returns? brief statement of issue or problem, such as Hi, I bought this jacket yesterday, but like to return I’d it. too big. It’s Hi, got a problem with paying my gas bill. Can I get I’ve an extension? Goods and services may returning faulty goods include: querying a bill or bank statement enquiring about course enrolment library membership negotiating course requirements with a teacher making a query at a school child’s attending an appointment Appropriate expressions may polite expressions using the conditional, such as include: Excuse me, I was wondering if you could.... Would you be able to...? other polite forms to negotiate transactions, such as Are you able to help me? Am I able to apply here? So who should I talk to about…? Respond to requests may explaining, such as include: I got this one because it was the only size you had, but just too big. it’s giving some requested details, such as got the receipt here. I’ve My account number is …….. dealing with rude or abrupt responses Evidence Guide The evidence guide provides advice on assessment and must be read in conjunction with the Elements, Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment section in Section B of the Curriculum. Critical aspects for Assessment must confirm the ability to: assessment and evidence use routine conventions and linguistic knowledge to required to demonstrate competency in this unit initiate and sustain conversations with one or more people on a range of familiar everyday topics obtain and give essential information on familiar or
Excuse me, do you look after returns? brief statement of issue or problem, such as Hi, I bought this jacket yesterday, but I’d like to return it. It’s too big. Hi, I’ve got a problem with paying my gas bill. Can I get an extension? Goods and services may include: returning faulty goods querying a bill or bank statement enquiring about course enrolment library membership negotiating course requirements with a teacher making a query at a child’s school attending an appointment Appropriate expressions may include: polite expressions using the conditional, such as Excuse me, I was wondering if you could.... Would you be able to...? other polite forms to negotiate transactions, such as Are you able to help me? Am I able to apply here? So who should I talk to about…? Respond to requests may include: explaining, such as I got this one because it was the only size you had, but it’s just too big. giving some requested details, such as I’ve got the receipt here. My account number is …….. dealing with rude or abrupt responses Evidence Guide The evidence guide provides advice on assessment and must be read in conjunction with the Elements, Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment section in Section B of the Curriculum. Critical aspects for assessment and evidence required to demonstrate competency in this unit Assessment must confirm the ability to: use routine conventions and linguistic knowledge to initiate and sustain conversations with one or more people on a range of familiar everyday topics obtain and give essential information on familiar or
22482_22492VICEALFramework.docx