and staff profiles, focussed on the readability of the report and have 28 increased the font size and improved the contrast. We have also We care about your thoughts printed on environmentally friendly paper. and appreciate your feedback Distribution of this report The 2011–12 Quality of Care Report was distributed to the The 2012–13 Quality of Care Report will be distributed to health care partners, GP clinics and community leaders. Copies will be community via our website, at various distribution points in available in Eye and Ear foyers and on the website: the hospital and was sent out to community group leaders and GPs. We welcome your feedback about all We asked readers for their aspects of our services and this report. feedback through a feedback Please keep us informed by: form attached to the report. Our Community Advisory Telephone (03) 9929 8666 Committee also provided Email feedback on the report through Mail Consumer Liaison Officer their meetings. Based on The Royal Victorian Eye and Ear Hospital feedback, this year Locked Bag 8 East Melbourne VIC 8002 we have included more patient In Person You can speak to our Consumer Liaison Officer. © 2013 The Royal Victorian Eye and Ear Hospital This work is copyright. Apart from any use permitted under the Copyright Act 1968, no part may be reproduced without prior permission from The Royal Victorian Eye and Ear Hospital. Requests and enquiries concerning reproduction and rights should be directed to Marketing and Communications, The Royal Victorian Eye and Ear Hospital, Locked Bag 8, East Melbourne, Victoria, 8002, Australia. While every effort has been made to ensure the accuracy of this document, The Royal Victorian Eye and Ear Hospital makes no warranties in relation to the information contained herein. The Royal Victorian Eye and Ear Hospital, its employees and agents disclaim liability for any loss or damage which may arise as a consequence of any person inappropriately relying on the information contained in this document. The Royal Victorian Eye and Ear Hospital Quality of Care Report 2012–13 Production: Marketing and Communications, The Royal Victorian Eye and Ear Hospital Design: Viola Design Photography: Leo Farrell Medical Photographic Imaging Centre, The Royal Victorian Eye and Ear Hospital Printed on ecostar, an environmentally responsible 100% recycled paper made from 100% post-consumer waste that is FSC© CoC certified and bleached chlorine free (PCF). Printed throughout using vegetable based inks.
28 We care about your thoughts and appreciate your feedback The 2011–12 Quality of Care Report was distributed to the community via our website, at various distribution points in the hospital and was sent out to community group leaders and GPs. We asked readers for their feedback through a feedback form attached to the report. Our Community Advisory Committee also provided feedback on the report through their meetings. Based on feedback, this year we have included more patient and staff profiles, focussed on the readability of the report and have increased the font size and improved the contrast. We have also printed on environmentally friendly paper. Distribution of this report The 2012–13 Quality of Care Report will be distributed to health care partners, GP clinics and community leaders. Copies will be available in Eye and Ear foyers and on the website: We welcome your feedback about all aspects of our services and this report. Please keep us informed by: Telephone (03) 9929 8666 Email Mail Consumer Liaison Officer The Royal Victorian Eye and Ear Hospital Locked Bag 8 East Melbourne VIC 8002 In Person You can speak to our Consumer Liaison Officer. © 2013 The Royal Victorian Eye and Ear Hospital This work is copyright. Apart from any use permitted under the Copyright Act 1968, no part may be reproduced without prior permission from The Royal Victorian Eye and Ear Hospital. Requests and enquiries concerning reproduction and rights should be directed to Marketing and Communications, The Royal Victorian Eye and Ear Hospital, Locked Bag 8, East Melbourne, Victoria, 8002, Australia. While every effort has been made to ensure the accuracy of this document, The Royal Victorian Eye and Ear Hospital makes no warranties in relation to the information contained herein. The Royal Victorian Eye and Ear Hospital, its employees and agents disclaim liability for any loss or damage which may arise as a consequence of any person inappropriately relying on the information contained in this document. The Royal Victorian Eye and Ear Hospital Quality of Care Report 2012–13 Production: Marketing and Communications, The Royal Victorian Eye and Ear Hospital Design: Viola Design Photography: Leo Farrell Medical Photographic Imaging Centre, The Royal Victorian Eye and Ear Hospital Printed on ecostar, an environmentally responsible 100% recycled paper made from 100% post-consumer waste that is FSC© CoC certified and bleached chlorine free (PCF). Printed throughout using vegetable based inks.
257031_Quality_of_Care_2013_Word.docx