ROE Return on Equity RTGS Real-Time Gross Settlement SARC (Customer Support) Servicio de Atención de Reclamos de los Clientes SLA Savings and Loans Associations (Mutuales) WOCCU World Council of Credit Unions Currency Equivalents Exchange Rate Effective May 1, 2011 Currency Unit = Bolivian Boliviano (Bs.) USD 1.00 = Bs. 6.99 Government Fiscal Year January 1 December 31 – Vice President : Pamela Cox Acknowledgements Country Director : Laura Frigenti Sector Director : Rodrigo Chaves Sector Manager : Lily L. Chu Task Manager : Juan Buchenau Task team leader for this report was Juan Buchenau, with Ilka Funke as co-task team leader and main author, and Karina Baba (all three
ROE Return on Equity RTGS Real-Time Gross Settlement SARC Servicio de Atención de Reclamos de los Clientes (Customer Support) SLA Savings and Loans Associations (Mutuales) WOCCU World Council of Credit Unions Currency Equivalents Exchange Rate Effective May 1, 2011 Currency Unit = Bolivian Boliviano (Bs.) USD 1.00 = Bs. 6.99 Government Fiscal Year January 1 – December 31 Vice President Country Director Sector Director Sector Manager Task Manager : Pamela Cox : Laura Frigenti : Rodrigo Chaves : Lily L. Chu : Juan Buchenau Acknowledgements Task team leader for this report was Juan Buchenau, with Ilka Funke as co-task team leader and main author, and Karina Baba (all three
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