bill inserts was also included. A description of the standards PG&E used to develop its website was also provided and the utility stated that it is committed to improving its website for persons using assistive technology and to make its website universally accessible. PG&E stated the estimated cost to implement the proposed bill changes is $300,000. The utility is not seeking funding in the AL. Notice of PG&E AL 3813-G/5024-E was made by publication in the Commission’s Daily Calendar. PG&E states that a copy of the Advice Letter was mailed and distributed in accordance with Section 4 of General Order 96-B. PG&E AL 3813-G/5024-E was not protested. PG&E’s proposed bill changes are approved except eliminating the Monthly Billing History chart and converting the Daily Usage Comparison chart to a table. PG&E is seeking to revise its bills “… to improve the clarity and usefulness of the billing information on the customer energy statement.” This is a goal we support and we will review the utility’s proposal to determine whether it was achieved. An examination of PG&E’s current bill format shows a lack of information specific to customers enrolled in Payment Arrangements programs or who are subject to an Agency Guarantee. The utility seeks to address this situation by adding several new features to its bills. Specifically, details of the customers’ account would be included showing the due date and amount due for each payment installment and whether an agency has committed a payment but it has yet to be received by PG&E. The total amount due from the customer would also appear on the bill combining the payment arrangement installment and current charges as well as when service could be interrupted if a remittance has not been made. An “Important Messages” section would alert customers about the placement of information critical to the maintenance of their Payment
bill inserts was also included. A description of the standards PG&E used to develop its website was also provided and the utility stated that it is committed to improving its website for persons using assistive technology and to make its website universally accessible. PG&E stated the estimated cost to implement the proposed bill changes is $300,000. The utility is not seeking funding in the AL. Notice of PG&E AL 3813-G/5024-E was made by publication in the Commission’s Daily Calendar. PG&E states that a copy of the Advice Letter was mailed and distributed in accordance with Section 4 of General Order 96-B. PG&E AL 3813-G/5024-E was not protested. PG&E’s proposed bill changes are approved except eliminating the Monthly Billing History chart and converting the Daily Usage Comparison chart to a table. PG&E is seeking to revise its bills “… to improve the clarity and usefulness of the billing information on the customer energy statement.” This is a goal we support and we will review the utility’s proposal to determine whether it was achieved. An examination of PG&E’s current bill format shows a lack of information specific to customers enrolled in Payment Arrangements programs or who are subject to an Agency Guarantee. The utility seeks to address this situation by adding several new features to its bills. Specifically, details of the customers’ account would be included showing the due date and amount due for each payment installment and whether an agency has committed a payment but it has yet to be received by PG&E. The total amount due from the customer would also appear on the bill combining the payment arrangement installment and current charges as well as when service could be interrupted if a remittance has not been made. An “Important Messages” section would alert customers about the placement of information critical to the maintenance of their Payment
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