should include discussion as to when it intends to inform customers about the availability of technology incentives. We direct SCE to provide additional information comparing ME&O strategies, describing the leveraging of rate reform and other DSM campaign funding streams, describing cost allocation methods across programs, and providing examples of integrated rate reform marketing in its March 30 Tier 2 AL. Going forward, this information shall be presented on an annual basis in SCE’s end of year PRRR filings. Measurement and Evaluation Plan Working Group Draft Metrics In November 2015, the Working Group met to establish metrics and design a baseline survey to measure current values for those metrics. The group chose among a group of proposed metrics from Energy Division, the IOUs and ORA to create a single list of draft metrics as shown below: Metric # Metric Goal vs. Tracking 1 Customers are aware that there are rate plans that Goal may help them mitigate electricity expenditures 2 Customers know where to go to get more Goal information about how to manage their energy use 3 Customers understand how energy use can impact Goal bills 4 Customers understand the benefits of lowering their Goal energy use 5 Customers are aware of the rebates, energy Goal efficiency programs, and tips offered by their utility that can help them manage their energy bill 6 Customers feel they were provided useful info Goal explaining their bills 7 Customers were provided with information Tracking explaining their bill 8 Customers were provided with information and Tracking services to help reduce their energy bill 9 % of CARE/FERA/Non-CARE customers on Goal arrearage remains stable based on the average of last
should include discussion as to when it intends to inform customers about the availability of technology incentives. We direct SCE to provide additional information comparing ME&O strategies, describing the leveraging of rate reform and other DSM campaign funding streams, describing cost allocation methods across programs, and providing examples of integrated rate reform marketing in its March 30 Tier 2 AL. Going forward, this information shall be presented on an annual basis in SCE’s end of year PRRR filings. Measurement and Evaluation Plan Working Group Draft Metrics In November 2015, the Working Group met to establish metrics and design a baseline survey to measure current values for those metrics. The group chose among a group of proposed metrics from Energy Division, the IOUs and ORA to create a single list of draft metrics as shown below: Metric # Metric Goal vs. Tracking 1 Customers are aware that there are rate plans that may help them mitigate electricity expenditures Goal 2 Customers know where to go to get more information about how to manage their energy use Goal 3 Customers understand how energy use can impact bills Goal 4 Customers understand the benefits of lowering their energy use Goal 5 Customers are aware of the rebates, energy efficiency programs, and tips offered by their utility that can help them manage their energy bill Goal 6 Customers feel they were provided useful info explaining their bills Goal 7 Customers were provided with information explaining their bill Tracking 8 Customers were provided with information and services to help reduce their energy bill Tracking 9 % of CARE/FERA/Non-CARE customers on arrearage remains stable based on the average of last Goal
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