Technology Staffing shortages Technology Need for upgraded computer security to prevent hacking Aging employee base 20% turnover likely Workforce Workforce Difficulty filling IT positions due to competitive market Total C. Performance Measurement Reports (Click Here for Contact Information) (Click Here for Organizational Chart) (Click Here for Related Other Documentation) Progress and Performance Measures (Alternative One) FY 2013 2014 FY 2013 2014 FY 2014 2015 FY 2014 2015 FY 2015 2016 – – – – – Type Item Target Actual Target Actual Target Progress Measures Agency Specific Agency Specific Agency Specific Performance Measures Customer Customer satisfaction rating Service Customer Number of Freedom of Information Act requests Service Customer Turnaround on Freedom of Information Act requests Service Efficiency of webpage in addressing customer needs Customer Service (i.e., web analytics) Collection rate for fees, fines, penalties, and other Financial amounts due Cash, in-kind donations, volunteer hours Financial Losses from lawsuits Financial Financial Overtime expenditures (total & as percentage of salary)
Technology Staffing shortages Technology Need for upgraded computer security to prevent hacking Workforce Aging employee base 20% turnover likely Workforce Difficulty filling IT positions due to competitive market Total C. Performance Measurement Reports (Click Here for Contact Information) (Click Here for Organizational Chart) (Click Here for Related Other Documentation) Progress and Performance Measures (Alternative One) Type Item FY 2013 – 2014 Target FY 2013 – 2014 Actual FY 2014 – 2015 Target FY 2014 – 2015 Actual FY 2015 – 2016 Target Progress Measures Agency Specific Agency Specific Agency Specific Performance Measures Customer Service Customer satisfaction rating Customer Service Number of Freedom of Information Act requests Customer Service Turnaround on Freedom of Information Act requests Customer Service Efficiency of webpage in addressing customer needs (i.e., web analytics) Financial Collection rate for fees, fines, penalties, and other amounts due Financial Cash, in-kind donations, volunteer hours Financial Losses from lawsuits Financial Overtime expenditures (total & as percentage of salary)
308395_Lawrence%20-%20Issue%20Brief%20%28Reinventing%20the%20Budget%20Process%203%20%26%204%29.docx