Service Context [Document the service context such as: Who uses the service. Criticality periods (i.e., periods during which the service is critical such as for payroll processing or year-end processes, etc.). Contact information for vendors and other personnel such as database administrators and application owners.] Service Classification [Specify the classification of this service (critical, vital, necessary or desired) as determined in step 2.4 – Classify and Prioritize of the IT Disaster Recovery Planning Guide.] Recovery Strategy and Location [Specify the overall strategy for recovering this service as well as where the service will be recovered.] Assumptions [Specify any assumptions required to follow the recovery procedure, such as the ability to restore from backups, etc.] Recovery Time Objective (RTO) and Recovery Point Objective (RPO) [Specify the recovery time objective and recovery point objective for this service as determined in step 2.2 – Assess Impact of Service Outages of the IT Disaster Recovery Planning Guide.] Recovery Platform [Specify the technology platform required to restore this service. For example, virtualized Windows servers configured similar to the current production environment.] Recovery Procedure [Consider providing an overview of the major steps of recovery before providing detailed recovery procedures. Select the minimum level of documentation possible that reduces risk to an acceptable level as more detailed documentation requires more time to create and maintain. See page 28-29 of the IT Disaster Recovery Planning Guide for more information.] Test Procedure [Specify how the service can be tested to ensure that it’s working correctly.] Resume Procedure [Specify how to resume the service after the event has been addressed.] D – [Instructions: This appendix contains sample content for a Voice Communications Service Recovery Plan.] Responsibility John Smith, IT Manager, Communications
Service Context [Document the service context such as: Who uses the service. Criticality periods (i.e., periods during which the service is critical such as for payroll processing or year-end processes, etc.). Contact information for vendors and other personnel such as database administrators and application owners.] Service Classification [Specify the classification of this service (critical, vital, necessary or desired) as determined in step 2.4 – Classify and Prioritize of the IT Disaster Recovery Planning Guide.] Recovery Strategy and Location [Specify the overall strategy for recovering this service as well as where the service will be recovered.] Assumptions [Specify any assumptions required to follow the recovery procedure, such as the ability to restore from backups, etc.] Recovery Time Objective (RTO) and Recovery Point Objective (RPO) [Specify the recovery time objective and recovery point objective for this service as determined in step 2.2 – Assess Impact of Service Outages of the IT Disaster Recovery Planning Guide.] Recovery Platform [Specify the technology platform required to restore this service. For example, virtualized Windows servers configured similar to the current production environment.] Recovery Procedure [Consider providing an overview of the major steps of recovery before providing detailed recovery procedures. Select the minimum level of documentation possible that reduces risk to an acceptable level as more detailed documentation requires more time to create and maintain. See page 28-29 of the IT Disaster Recovery Planning Guide for more information.] Test Procedure [Specify how the service can be tested to ensure that it’s working correctly.] Resume Procedure [Specify how to resume the service after the event has been addressed.] D – [Instructions: This appendix contains sample content for a Voice Communications Service Recovery Plan.] Responsibility John Smith, IT Manager, Communications
3-it-disaster-recovery-workbook-and-template.docx