Vision, Mission and Values The Royal Victorian Eye and Ear Hospital (the Eye and Ear) is Australia’s leading provider of eye and ear health care. In 2017–18, the Eye and Ear cared for approximately 220,000 patients throughout Victoria and continued to improve its operational and financial performance. We act ethically, accept personal accountability, Vision communicate openly and honestly and treat Improving quality of life through caring for the everyone with trust and respect. senses. Care Mission We treat patients with respect, are We aspire to be the world’s leading eye compassionate, thoughtful and responsive to and ear hospital by: their needs and sensitive to diversity. Excelling in specialist services Teamwork We communicate openly, respect diversity of Integrating teaching and research with views and skills and work effectively with partners clinical services and in multi-disciplinary teams to deliver the best Leading workforce capability outcomes for patients. Partnering with consumers and communities Excellence Building a sustainable future We give our personal best at all times, deliver exemplary customer service, monitor performance and seek leading edge ways to Values improve it. Integrity
Vision, Mission and Values The Royal Victorian Eye and Ear Hospital (the Eye and Ear) is Australia’s leading provider of eye and ear health care. In 2017–18, the Eye and Ear cared for approximately 220,000 patients throughout Victoria and continued to improve its operational and financial performance. Vision Improving quality of life through caring for the senses. Mission We aspire to be the world’s leading eye and ear hospital by: Excelling in specialist services Integrating teaching and research with clinical services Leading workforce capability Partnering with consumers and communities Building a sustainable future Values Integrity We act ethically, accept personal accountability, communicate openly and honestly and treat everyone with trust and respect. Care We treat patients with respect, are compassionate, thoughtful and responsive to their needs and sensitive to diversity. Teamwork We communicate openly, respect diversity of views and skills and work effectively with partners and in multi-disciplinary teams to deliver the best outcomes for patients. Excellence We give our personal best at all times, deliver exemplary customer service, monitor performance and seek leading edge ways to improve it.
293832_Annual_Report_2018_word.docx