The state will not pay for duplicate services unless requested by customer. For example, if a site is moving, the circuit at the existing location cannot be billed at the same time as the circuit for the new location. Reporting Requirements Vendor must provide an online reporting portal that encompasses all services offered by the Vendor. Online reporting data must be segmented at a logical entity level. ITS, as the contract holder for the State, reserves the right to have access and audit the services purchased through this contract by other logical entities. Portal must allow for the creation of ad hoc reports. Reports should be customizable by the user. Reports must be downloadable as CSVs or PDFs. Preference will be given to Vendors whose reporting systems allow for the creation and storage of queries that can be run on an ad hoc or scheduled basis. Billing Reporting For entities that rebill services, Vendor must provide billing reporting information. Vendor must provide a secure transfer method to transmit bill information to the logical entity. File must be available by the 10th calendar day of the month. Holidays are no exception. File must be in a CSV ASCII. Data requirements include, but are not limited to, the following: Billing month Agency name Circuit identification Cost for individual billing components, including lines, features, PIC-C, ports, access fees, usage, individual call detail records, etc. Itemized cost for any one time or non-recurring charges Total cost File format must be agreed upon between the State and the Vendor after the award of the RFP.
The state will not pay for duplicate services unless requested by customer. For example, if a site is moving, the circuit at the existing location cannot be billed at the same time as the circuit for the new location. Reporting Requirements Vendor must provide an online reporting portal that encompasses all services offered by the Vendor. Online reporting data must be segmented at a logical entity level. ITS, as the contract holder for the State, reserves the right to have access and audit the services purchased through this contract by other logical entities. Portal must allow for the creation of ad hoc reports. Reports should be customizable by the user. Reports must be downloadable as CSVs or PDFs. Preference will be given to Vendors whose reporting systems allow for the creation and storage of queries that can be run on an ad hoc or scheduled basis. Billing Reporting For entities that rebill services, Vendor must provide billing reporting information. Vendor must provide a secure transfer method to transmit bill information to the logical entity. File must be available by the 10th calendar day of the month. Holidays are no exception. File must be in a CSV ASCII. Data requirements include, but are not limited to, the following: Billing month Agency name Circuit identification Cost for individual billing components, including lines, features, PIC-C, ports, access fees, usage, individual call detail records, etc. Itemized cost for any one time or non-recurring charges Total cost File format must be agreed upon between the State and the Vendor after the award of the RFP.
5000rfp.docx