BSO Strategic Objective 1: To Deliver Value for Money Services to our Customers Key Priorities/Targets Key Actions Further develop customer relationship management. 1. By June 2016, further develop a service portfolio/catalogue and supporting materials, presenting BSO as service ‘one provider’ (Responsibility: Director of Customer Care & Performance); review the BSO Customer By September 2016, Relationship Strategy with a focus on improved customer communication. (Responsibility: Director of Customer Care & Performance); develop a consistent Customer By March 2017, Relationship Management (CRM) model for Shared Services (Responsibility: Head of Shared Services); Engage with HSC organisations regarding the implications of HSC restructuring and the impact on BSO funding. This is with a view to initiate work relating to the identification of SLA funding adjustments in respect of any redistribution of services across HSC organisations by March 2017. (Responsibility: Senior Management Team -
BSO Strategic Objective 1: To Deliver Value for Money Services to our Customers Key Priorities/Targets Key Actions 1. Further develop customer relationship management. By June 2016, further develop a service portfolio/catalogue and supporting materials, presenting BSO as ‘one service provider’ (Responsibility: Director of Customer Care & Performance); By September 2016, review the BSO Customer Relationship Strategy with a focus on improved customer communication. (Responsibility: Director of Customer Care & Performance); By March 2017, develop a consistent Customer Relationship Management (CRM) model for Shared Services (Responsibility: Head of Shared Services); Engage with HSC organisations regarding the implications of HSC restructuring and the impact on BSO funding. This is with a view to initiate work relating to the identification of SLA funding adjustments in respect of any redistribution of services across HSC organisations by March 2017. (Responsibility: Senior Management Team -
6_DraftBusPlan.docx