4b_1 Are the financial resources utilised systematically to The financial major goal is to drive improvements in strategy’s cost-effectiveness in compliance with the overall strategy. support the strategy and policy of the company? 4d_1 Does the company manage technology development in There is one specific part in strategic plan dedicated to the technology development. order to support stated business goals? 5a_1 Are the processes systematically defined All processes are described and documented, and are certified organisation’s according to ISO standards. Regular internal and external audits and managed (e.g. with the utilisation of quality systems are performed. like ISO and environmental standards)? Data from customer surveys and market research are used to 5c_1 Are new products and services designed and developed design new products and services. based on customer needs and expectations? Assessment Questionnaire 1. Leadership - analysis Criterion EFQM Excellence Model Requirements Method used, Evidence, Examples How well done? (*) (EFQM) 10 20 30 40 50 60 70 80 90 100 1a_1 Do leaders develop the mission, vision, values company’s and ethics? 1a_2 Do leaders stimulate and encourage improvement activities of their employees on a continuous basis? 1a_3 Do leaders act as role models of values, and ethics identified and obtain critical feedback from their employees to review their own leadership effectiveness? 1b_1 Are leaders personally involved in systematic development and continuous improvement of the organisation’s management system? 1c_1 Do leaders systematically interact with key customers? 1c_2 Do leaders establish and develop relations with their strategic business partners in a planned way?
4b_1 Are the financial resources utilised systematically to support the strategy and policy of the company? The financial strategy’s major goal is to drive improvements in cost-effectiveness in compliance with the overall strategy. 4d_1 Does the company manage technology development in order to support stated business goals? There is one specific part in strategic plan dedicated to the technology development. 5a_1 Are the organisation’s processes systematically defined and managed (e.g. with the utilisation of quality systems like ISO and environmental standards)? All processes are described and documented, and are certified according to ISO standards. Regular internal and external audits are performed. 5c_1 Are new products and services designed and developed based on customer needs and expectations? Data from customer surveys and market research are used to design new products and services. Assessment Questionnaire 1. Leadership - analysis Criterion (EFQM) EFQM Excellence Model Requirements Method used, Evidence, Examples How well done? (*) 10 20 30 40 50 60 70 80 90 100 1a_1 Do leaders develop the company’s mission, vision, values and ethics? 1a_2 Do leaders stimulate and encourage improvement activities of their employees on a continuous basis? 1a_3 Do leaders act as role models of values, and ethics identified and obtain critical feedback from their employees to review their own leadership effectiveness? 1b_1 Are leaders personally involved in systematic development and continuous improvement of the organisation’s management system? 1c_1 Do leaders systematically interact with key customers? 1c_2 Do leaders establish and develop relations with their strategic business partners in a planned way?
689420ESW0MAN00Operationnal0Manual.docx