Your say counts 06 COMPLAINT CATEGORIES ACCESS 2015–16 COMPLAINTS: (n=322) 130 A DECREASE FROM 159 IN THE PREVIOUS YEAR TREATMENT COMPLAINTS: COMPLAINTS: 93 61 A DECREASE FROM 107 IN THE PREVIOUS YEAR 4 COMPLAINTS: 0 COSTS COMPLAINTS: ATMOSPHERE COMPLAINTS: RIGHTS COMPLAINTS:
06 Your say counts COMPLAINT CATEGORIES 2015–16 (n=322) ACCESS COMPLAINTS: 130 A DECREASE FROM 159 IN THE PREVIOUS YEAR COMPLAINTS: 93 A DECREASE FROM 107 IN THE PREVIOUS YEAR TREATMENT COMPLAINTS: 61 COMPLAINTS: 0 ATMOSPHERE COMPLAINTS: RIGHTS COMPLAINTS: 4 COSTS COMPLAINTS:
257027_Quality_Account_2016_Word.docx