3.2a There is no formal project I recommend that the Senior 3 We will request assistance from Lucinda Searle, 27 February 2015 management methodology Education Technology Advisor SSE to develop this. Senior implement a high-level Education methodology using a checklist Technology that lists the required project Advisor, eLIM documents and required signoffs by management. SWAP Ref: 26952 4. 4. The applications, staff and infrastructure support current and future business needs the Clare Lovett, 4.1a eLIM is being charged £2.1 I recommend that the Head of 4 Agreed, Client Team will Completed Head of Client million annually for hosting and Client Team forward eLIM copies forward the monthly Team, SCC WAN services for which they of any network performance and Performance Report onto eLIM receive no availability, monitoring reports they receive. that shows details of the RM performance or other link utilisation and network SWAP Ref: 26954 management information. performance indicators. The Client Team will also forward any ad hoc or any future regular network performance reports on to eLIM. 4.3a There is heavy reliance on I recommend that the Senior 3 We continue to investigate the Lucinda Searle, This is an on-going two SWOne consultants who are Education Technology Advisor possibility of removing reliance Senior effort. currently available only on an initiate discussions with SWOne on SWOne services. Education annual contract basis. to recruit the consultants as Technology permanent employees Advisor, eLIM minimising the risk to eLIM continuity. SWAP Ref: 26955
3.2a There is no formal project management methodology I recommend that the Senior Education Technology Advisor implement a high-level methodology using a checklist that lists the required project documents and required signoffs by management. 3 We will request assistance from SSE to develop this. Lucinda Searle, Senior Education Technology Advisor, eLIM 27 February 2015 SWAP Ref: 26952 4. 4. The applications, staff and infrastructure support current and future business needs 4.1a eLIM is being charged £2.1 million annually for hosting and WAN services for which they receive no availability, performance or other management information. I recommend that the Head of Client Team forward eLIM copies of any network performance and monitoring reports they receive. 4 Agreed, the Client Team will forward the monthly Performance Report onto eLIM that shows details of the RM link utilisation and network performance indicators. The Client Team will also forward any ad hoc or any future regular network performance reports on to eLIM. Clare Lovett, Head of Client Team, SCC Completed SWAP Ref: 26954 4.3a There is heavy reliance on two SWOne consultants who are currently available only on an annual contract basis. I recommend that the Senior Education Technology Advisor initiate discussions with SWOne to recruit the consultants as permanent employees minimising the risk to eLIM continuity. 3 We continue to investigate the possibility of removing reliance on SWOne services. Lucinda Searle, Senior Education Technology Advisor, eLIM This is an on-going effort. SWAP Ref: 26955
6.SCC%20ELIM%20Final%20Audit%20Report%202014%2015.docx