4 IN-CLASS SMALL GROUP Didactics will be provided via asynchronous EXERCISE: adobe connect. Each student is required to The professor will not be in class; have completed the adobe connect session case study will be completed in prior to classtime. assigned small groups during Analyze the process class time. Each group will select Identify root causes 1 person to email the group’s 1-2 Identify relative importance of causes pages of work to before 9:30 PM. The professor will not be in class; case study will be completed in assigned small groups HBR case: Body Scans and during class time. Each group will select 1 Bottlenecks: Optimizing Hospital person to email the group’s 1-2 pages of work CT process flows to before 9:30 PM. Homework questions: Draw the process flow map for the original CT scan process What specific improvements might be made to improve the efficiency of the CT process flows? How would these improvements affect the margins? What level of scanning throughput could the hospital achieve after the recommended improvements? What hourly margins would result from using the new scanners with all the improvements in place? How would these margins compare with using the old scanners? 5 Analyze the process HBR case: Analyzing Low Patient Satisfaction Engage the Team at Herzog Memorial Hospital Homework questions: Create an affinity diagram from the negative patient comments in the Room category. Create a Pareto diagram from the results of the affinity diagram you created. From the patient comments, what items (if any) need immediate attention? What next steps would you recommend for the near-term (4-8 weeks). Consider what activities Tinsley can control or influence.
4 IN-CLASS SMALL GROUP EXERCISE: The professor will not be in class; case study will be completed in assigned small groups during class time. Each group will select 1 person to email the group’s 1-2 pages of work to before 9:30 PM. HBR case: Body Scans and Bottlenecks: Optimizing Hospital CT process flows Homework questions: Draw the process flow map for the original CT scan process What specific improvements might be made to improve the efficiency of the CT process flows? How would these improvements affect the margins? What level of scanning throughput could the hospital achieve after the recommended improvements? What hourly margins would result from using the new scanners with all the improvements in place? How would these margins compare with using the old scanners? Didactics will be provided via asynchronous adobe connect. Each student is required to have completed the adobe connect session prior to classtime. Analyze the process Identify root causes Identify relative importance of causes The professor will not be in class; case study will be completed in assigned small groups during class time. Each group will select 1 person to email the group’s 1-2 pages of work to before 9:30 PM. 5 Analyze the process Engage the Team HBR case: Analyzing Low Patient Satisfaction at Herzog Memorial Hospital Homework questions: Create an affinity diagram from the negative patient comments in the Room category. Create a Pareto diagram from the results of the affinity diagram you created. From the patient comments, what items (if any) need immediate attention? What next steps would you recommend for the near-term (4-8 weeks). Consider what activities Tinsley can control or influence.
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