process. All staff, particularly front line staff, should have the necessary training and knowledge to identify those in crisis and act appropriately. If staff are not appropriately trained to identify Indigenous peoples who are in crisis, problems can easily escalate for that individual. Recommendation #9: The Clinic shall ensure staff are trained to identify and react appropriately when clients show signs and symptoms of domestic violence, substance abuse, suicide. During the community consultation session with members of the Life Long Care Program at the Hamilton Regional Indian Centre many felt as though there are barriers to effective communication. Many of the participants do not use email or access the internet. Diversification of the HCLC’s modes of communication is a topic that arose in all of our community engagement sessions. Recommendation #10 a): The Clinic shall endeavor to provide information and opportunities to engage in alternative formats, acknowledging that there are barriers to accessing information and technology; Recommendation #10 b) The Clinic shall print out the TRC Calls to Action and UNDRIP with a cover page identifying their significance and have them available in the front lobby of the office.
process. All staff, particularly front line staff, should have the necessary training and knowledge to identify those in crisis and act appropriately. If staff are not appropriately trained to identify Indigenous peoples who are in crisis, problems can easily escalate for that individual. Recommendation #9: The Clinic shall ensure staff are trained to identify and react appropriately when clients show signs and symptoms of domestic violence, substance abuse, suicide. During the community consultation session with members of the Life Long Care Program at the Hamilton Regional Indian Centre many felt as though there are barriers to effective communication. Many of the participants do not use email or access the internet. Diversification of the HCLC’s modes of communication is a topic that arose in all of our community engagement sessions. Recommendation #10 a): The Clinic shall endeavor to provide information and opportunities to engage in alternative formats, acknowledging that there are barriers to accessing information and technology; Recommendation #10 b) The Clinic shall print out the TRC Calls to Action and UNDRIP with a cover page identifying their significance and have them available in the front lobby of the office.
EN%20Final%20(Feb%207%2017)%20A%20Journey%20to%20ReconciliAction-Calls%20to%20Action%20Report%20.docx