All training materials and documentation are considered deliverables and must be submitted to the State with adequate time for the State to review and approve all such material prior to the beginning of the actual training. The State must be allowed to reproduce and/or edit, as needed and without incurring any additional cost, any training material provided, including electronic or printed form. This reproduction of training materials will be for the sole purpose of this project. The State will determine when training is sufficient for successful systems operations based on ability to operate the system following User staff’s Acceptance Test (UAT) systems training. If, after initial training session is completed, the State and Vendor determine that additional training is needed, the Vendor will be required to provide such additional training at no additional cost to the State. If there are system changes, upgrades, enhancements, or new releases to the software that require additional training, Vendor must provide the additional training needed for the successful operation of the software. At the request of the State, Vendor must provide additional training sessions. The cost for such additional sessions should be outlined as an hourly rate and a per session rate in the Section VIII, Cost Information Submission. Vendor must include in the proposal a description of the training provided new releases or upgrades to the system. Vendor must provide and technical documentation on each “end-user” module of the proposed solution. Additional Requirements ITS acknowledges that the specifications within this RFP are not exhaustive. Rather, they reflect the known requirements that must be met by the proposed system. Vendors must specify, here, what additional components may be needed and are proposed in order to complete each configuration. The Vendor must escrow the proposed solution. The Vendor must sign on to the ITS/NCC Group Three Party Escrow Agreement and maintain a current copy of the data dictionary, Documentation, object code, and source code in escrow. The escrow agreement shall authorize the NCC Group to release, at no cost to DOR, the data dictionary, Documentation, object code, and source code to DOR if and when DOR is deemed to have a right. DOR shall pay all costs of providing and maintaining the escrow agreement, including the fees of the NCC Group. Please refer to Article 49, Escrow of Source Code in Exhibit A, Standard
All training materials and documentation are considered deliverables and must be submitted to the State with adequate time for the State to review and approve all such material prior to the beginning of the actual training. The State must be allowed to reproduce and/or edit, as needed and without incurring any additional cost, any training material provided, including electronic or printed form. This reproduction of training materials will be for the sole purpose of this project. The State will determine when training is sufficient for successful systems operations based on staff’s ability to operate the system following User Acceptance Test (UAT) systems training. If, after initial training session is completed, the State and Vendor determine that additional training is needed, the Vendor will be required to provide such additional training at no additional cost to the State. If there are system changes, upgrades, enhancements, or new releases to the software that require additional training, Vendor must provide the additional training needed for the successful operation of the software. At the request of the State, Vendor must provide additional training sessions. The cost for such additional sessions should be outlined as an hourly rate and a per session rate in the Section VIII, Cost Information Submission. Vendor must include in the proposal a description of the training provided new releases or upgrades to the system. Vendor must provide “end-user” and technical documentation on each module of the proposed solution. Additional Requirements ITS acknowledges that the specifications within this RFP are not exhaustive. Rather, they reflect the known requirements that must be met by the proposed system. Vendors must specify, here, what additional components may be needed and are proposed in order to complete each configuration. The Vendor must escrow the proposed solution. The Vendor must sign on to the ITS/NCC Group Three Party Escrow Agreement and maintain a current copy of the data dictionary, Documentation, object code, and source code in escrow. The escrow agreement shall authorize the NCC Group to release, at no cost to DOR, the data dictionary, Documentation, object code, and source code to DOR if and when DOR is deemed to have a right. DOR shall pay all costs of providing and maintaining the escrow agreement, including the fees of the NCC Group. Please refer to Article 49, Escrow of Source Code in Exhibit A, Standard
3830rfp.docx