authorized the new competitive electricity provider to initiate generation service. (vii) Refunds. If the Consumer Assistance Division determines that the new competitive electricity provider does not possess the required evidence of the customer's affirmative choice as provided for in section 4(B)(3) of this Chapter and that the customer made an initial complaint within 75 days after the statement date of a bill containing charges from the new provider or notice indicating that the unauthorized transferred has occurred, the Consumer Assistance Division will require the new provider to refund to the customer, any charges already paid to the new provider and any reasonable expense the customer incurred in switching back to the original provider. C. Representatives and Agents For purposes of this section, the obligations and requirements of a competitive electricity provider shall apply to representatives or agents that act on behalf of a competitive electricity provider. Competitive electricity providers are responsible for violations of the provisions of this section by representatives or agents acting on their behalf. D. Disclosure Label Each competitive electricity provider must prominently display on its website a disclosure label or labels that complies with Chapter 306 of the Commission rules. The disclosure label or labels must be available and easily accessed on the webpage without any requirement that any personal or customer specific information be provided. E. Market Risk Disclosure 1. Applicability This subsection applies to all competitive electricity providers, including aggregators and brokers, that are offering to provide or arrange for an electricity product in which the price to the customer varies with changes in energy prices or an energy price index. 2. Disclosure Requirement All competitive electricity providers subject to this subsection must provide a written disclosure to customers of the market risks associated with their electricity products prior to or at the time the customer agrees to take generation service from the competitive electricity provider. 3. Disclosure Language The Commission or the Director of Electric and Natural Gas Industries shall by order specify the language competitive electricity providers must use in the market risk disclosure statement. A competitive electricity provider may request approval
authorized the new competitive electricity provider to initiate generation service. (vii) Refunds. If the Consumer Assistance Division determines that the new competitive electricity provider does not possess the required evidence of the customer's affirmative choice as provided for in section 4(B)(3) of this Chapter and that the customer made an initial complaint within 75 days after the statement date of a bill containing charges from the new provider or notice indicating that the unauthorized transferred has occurred, the Consumer Assistance Division will require the new provider to refund to the customer, any charges already paid to the new provider and any reasonable expense the customer incurred in switching back to the original provider. C. Representatives and Agents For purposes of this section, the obligations and requirements of a competitive electricity provider shall apply to representatives or agents that act on behalf of a competitive electricity provider. Competitive electricity providers are responsible for violations of the provisions of this section by representatives or agents acting on their behalf. D. Disclosure Label Each competitive electricity provider must prominently display on its website a disclosure label or labels that complies with Chapter 306 of the Commission rules. The disclosure label or labels must be available and easily accessed on the webpage without any requirement that any personal or customer specific information be provided. E. Market Risk Disclosure 1. Applicability This subsection applies to all competitive electricity providers, including aggregators and brokers, that are offering to provide or arrange for an electricity product in which the price to the customer varies with changes in energy prices or an energy price index. 2. Disclosure Requirement All competitive electricity providers subject to this subsection must provide a written disclosure to customers of the market risks associated with their electricity products prior to or at the time the customer agrees to take generation service from the competitive electricity provider. 3. Disclosure Language The Commission or the Director of Electric and Natural Gas Industries shall by order specify the language competitive electricity providers must use in the market risk disclosure statement. A competitive electricity provider may request approval
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