The Participant has severe mobility restrictions due to disability, illness or injury; The Participant is confined to hospital, home or residential service due to a medical condition or legal requirement; The Participant is unwilling to participate in a face to face interview, but will agree to a telephone interview; The Interviewees would be required to travel for more than 60 minutes to attend an interview and there are no suitable facilities for the Ongoing Support Assessor to conduct an interview in the local area; Travel for both the Interviewees and Ongoing Support Assessor is impossible, or unreasonable, for other reasons (e.g. Natural disaster). The employer is unavailable due to business constraints. Rescheduling or not attending previous interviews is not a sufficient reason for a telephone interview unless non-attendance is due to the Participant’s condition, or other extenuating circumstances. The Ongoing Support Assessor should determine whether to undertake a telephone or video-conference interview based on advice or documentation provided by the DES provider, the employer, or Participant. The decision to undertake a telephone or video-conference interview should be made by the Ongoing Support Assessor on a case-by-case basis. Ongoing Support Assessors are required to record the reason for not conducting a face-to-face interview in the drop down list provided on the Participant, Provider or Employer Report tabs of the Assessment report. DEEWR will monitor the number of, and reasons for telephone or video-conference interviews. Excessive or inappropriate use of these media will be discussed with Ongoing Support Assessors as part of performance management and quality assurance arrangements. Arranging multiple DES provider or employer interviews There may be cases where a Participant has recently transferred between DES providers, with the Participant’s previous DES provider having significant additional information on the Participant’s Ongoing Support needs. In this case, the Ongoing Support Assessor may choose to contact and interview the previous DES provider. This decision is at the discretion of the Ongoing Support Assessor and should be determined on a case by case basis. There may also be cases where a Participant has multiple Job Placements. When this occurs, the Ongoing Support Assessor should determine which Job Placement(s) the Participant present the highest barriers or support needs to maintain their employment. This can be determined by gathering information from the DES provider and/or the Participant. The Ongoing Support Assessor may interview more than one employer if they consider this is in the Participant’s best interest and would produce the most appropriate Ongoing Support Assessment Recommendation.
The Participant has severe mobility restrictions due to disability, illness or injury; The Participant is confined to hospital, home or residential service due to a medical condition or legal requirement; The Participant is unwilling to participate in a face to face interview, but will agree to a telephone interview; The Interviewees would be required to travel for more than 60 minutes to attend an interview and there are no suitable facilities for the Ongoing Support Assessor to conduct an interview in the local area; Travel for both the Interviewees and Ongoing Support Assessor is impossible, or unreasonable, for other reasons (e.g. Natural disaster). The employer is unavailable due to business constraints. Rescheduling or not attending previous interviews is not a sufficient reason for a telephone interview unless non-attendance is due to the Participant’s condition, or other extenuating circumstances. The Ongoing Support Assessor should determine whether to undertake a telephone or video-conference interview based on advice or documentation provided by the DES provider, the employer, or Participant. The decision to undertake a telephone or video-conference interview should be made by the Ongoing Support Assessor on a case-by-case basis. Ongoing Support Assessors are required to record the reason for not conducting a face-to-face interview in the drop down list provided on the Participant, Provider or Employer Report tabs of the Assessment report. DEEWR will monitor the number of, and reasons for telephone or video-conference interviews. Excessive or inappropriate use of these media will be discussed with Ongoing Support Assessors as part of performance management and quality assurance arrangements. Arranging multiple DES provider or employer interviews There may be cases where a Participant has recently transferred between DES providers, with the Participant’s previous DES provider having significant additional information on the Participant’s Ongoing Support needs. In this case, the Ongoing Support Assessor may choose to contact and interview the previous DES provider. This decision is at the discretion of the Ongoing Support Assessor and should be determined on a case by case basis. There may also be cases where a Participant has multiple Job Placements. When this occurs, the Ongoing Support Assessor should determine which Job Placement(s) the Participant present the highest barriers or support needs to maintain their employment. This can be determined by gathering information from the DES provider and/or the Participant. The Ongoing Support Assessor may interview more than one employer if they consider this is in the Participant’s best interest and would produce the most appropriate Ongoing Support Assessment Recommendation.
40_preparing_for_an_ongoing_support_assessment_advice_aa.docx