2c. California LifeLine Emergency Protections are Program’s Partially Contingent Upon the Federal Communications Commission Granting the Pending Temporary Commission’s Waiver. The Commission has filed with the FCC a request for a temporary waiver (Waiver Request) of the federal Lifeline renewal process and de-enrollment for program’s rules for the October 2017 wildfires. The Waiver Request is still Commission’s pending at the FCC. The Commission has also supplemented its Waiver Request to add Santa Barbara, Ventura, Los Angeles, and San Diego counties. If the FCC denies the Waiver Request for any of the fire-affected counties, the California Commission’s LifeLine Program will replace any lost federal Lifeline support to California LifeLine participants residing in those excluded counties. The California LifeLine Program will support the participants in the disaster areas for whom the FCC declined to provide emergency relief assistance. If the FCC denies the Waiver Request in its Commission’s entirety or limits the duration of the waiver period from the federal Lifeline program’s rules, then the California LifeLine staff will submit a draft resolution for the consideration of measures that the California LifeLine Program should Commission’s take to support the California LifeLine participants residing in the fire-affected counties. Additionally, the Implementation Start Date of the California LifeLine Program’s emergency protections will depend on the date that the FCC responds to our Waiver Request. The Implementation Start Date will be the next business day after the FCC responds to our Waiver Request. If the FCC does not respond to the Commission’s Waiver Request by January 31, 2018, the California LifeLine staff will submit a draft resolution for the consideration. Commission’s 2d. Outreach. California LifeLine service providers, Consumer Affairs Branch staff, and Administrator call center staff have constant communications with consumers. We encourage consumer education by these stakeholders regarding our emergency protections adopted in this Resolution. Additionally, we require CAB and the call center staff to assist Administrator’s California LifeLine participants impacted by the October and December 2017 wildfires, when applicable, with the renewal process. We thus make available a new method, by CAB and the Administrator Call by which California “Renewals Center Staff,” LifeLine participants can renew their eligibility. When a participant contacts CAB and the call center, the participant may be offered the opportunity to renew Administrator’s her/his eligibility while on the phone with CAB or the call center staff. Administrator’s CAB and the Administrator may utilize the online form to submit the renewal on behalf
2c. California LifeLine Program’s Emergency Protections are Partially Contingent Upon the Federal Communications Commission Granting the Commission’s Pending Temporary Waiver. The Commission has filed with the FCC a request for a temporary waiver (Waiver Request) of the federal Lifeline program’s renewal process and de-enrollment for rules for the October 2017 wildfires. The Commission’s Waiver Request is still pending at the FCC. The Commission has also supplemented its Waiver Request to add Santa Barbara, Ventura, Los Angeles, and San Diego counties. If the FCC denies the Commission’s Waiver Request for any of the fire-affected counties, the California LifeLine Program will replace any lost federal Lifeline support to California LifeLine participants residing in those excluded counties. The California LifeLine Program will support the participants in the disaster areas for whom the FCC declined to provide emergency relief assistance. If the FCC denies the Commission’s Waiver Request in its entirety or limits the duration of the waiver period from the federal Lifeline program’s rules, then the California LifeLine staff will submit a draft resolution for the Commission’s consideration of measures that the California LifeLine Program should take to support the California LifeLine participants residing in the fire-affected counties. Additionally, the Implementation Start Date of the California LifeLine Program’s emergency protections will depend on the date that the FCC responds to our Waiver Request. The Implementation Start Date will be the next business day after the FCC responds to our Waiver Request. If the FCC does not respond to the Commission’s Waiver Request by January 31, 2018, the California LifeLine staff will submit a draft resolution for the Commission’s consideration. 2d. Outreach. California LifeLine service providers, Consumer Affairs Branch staff, and Administrator call center staff have constant communications with consumers. We encourage consumer education by these stakeholders regarding our emergency protections adopted in this Resolution. Additionally, we require CAB and the Administrator’s call center staff to assist California LifeLine participants impacted by the October and December 2017 wildfires, when applicable, with the renewal process. We thus make available a new method, “Renewals by CAB and the Administrator Call Center Staff,” by which California LifeLine participants can renew their eligibility. When a participant contacts CAB and the Administrator’s call center, the participant may be offered the opportunity to renew her/his eligibility while on the phone with CAB or the Administrator’s call center staff. CAB and the Administrator may utilize the online form to submit the renewal on behalf
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