Contractor’s Measures network $500 VMS uptime 99% uptime 98% uptime report, DMS availability monitoring Measures Plan for Department transparency and transitioning Department review of $500 100% efficiency of approval Contractor transitioning plan method Offer subcontractor Provides transition Establish Contractor agreements to opportunity for $1,000 vendor 100% offered implementation all existing customers & network report(s) STC vendors contractors Quarterly Ensures proper $500 Monitor review of performance of Quarterly subcontractor 95% subcontractor subcontractor reports network performance network Ensures Preserving Notification of customers, security of adverse subcontractors, & $500 VMS security confidential 100% incidents & employees information Quarterly security is not present in VMS reports compromised Reporting occurrence of $1,000 criminal matter to Agency Notification of Safety & Ensures safety of within 1 adverse integrity of customers’ business day 100% incidents & customer workplace is not after the Quarterly workplace compromised reporting of reports any criminal matter by Subcontractor Required reports Report Timely submit are submitted by Date of report $250 98% submission reports specified submission deadlines
VMS uptime 99% uptime 98% uptime Measures network availability Contractor’s report, DMS monitoring $500 Plan for transitioning Department approval 100% Measures transparency and efficiency of transitioning method Department review of Contractor plan $500 Establish vendor network Offer subcontractor agreements to all existing STC contractors 100% offered Provides transition opportunity for customers & vendors Contractor implementation report(s) $1,000 Monitor subcontractor network Quarterly review of subcontractor performance 95% Ensures proper performance of subcontractor network Quarterly reports $500 VMS security Preserving security of confidential information present in VMS 100% Ensures customers, subcontractors, & employees security is not compromised Notification of adverse incidents & Quarterly reports $500 Safety & integrity of customer workplace Reporting occurrence of criminal matter to Agency within 1 business day after the reporting of any criminal matter by Subcontractor 100% Ensures safety of customers’ workplace is not compromised Notification of adverse incidents & Quarterly reports $1,000 Report submission Timely submit reports 98% Required reports are submitted by specified deadlines Date of report submission $250
3141800-14-ACS.docx