In the unlikely our Network Consultants cannot repair the equipment on site, Loan Equipment of similar specification or higher, may be provided subject to availability as an interim measure. Not Applicable - Dependent on Availability Standard: infrastructure Please see above table in Standard Service Incident Fix Times Standard: Performance & Support 0800-1800 Monday to Friday 0800-1300 Helpdesk Standard: Saturday. Excludes Public Holidays Dependencies The customer must have a Local Clinical Server Service dependencies – Pricing Approach Standard (£’s) Unit Price (£’s); £1,401.54 £1,401.54 (21-27 Per Practice Per annum alternative prices are available for variant levels of service, these must be elaborated below. These variant services must be consistent with those identified within Annex A of Schedule 4.1 (Supplier Solution). Description of Variant of Variant Service Service (as elaborated in Annex A of Schedule 4.1 (Supplier Solution) Service Variant description 1: £906.35 System Maintenance (1 - 4 Per Practice lines) Per annum Service Variant description 2: £1,202.34 System Maintenance (11 - Per Practice 13 lines) Per annum Service Variant description 3: £1,235.06 System Maintenance (14 - Per Practice 19 lines) Per System Maintenance (20 £1,317.59 lines) Per Practice Per annum System Maintenance (28 - £1,482.66 30 Per Practice Per annum
In the unlikely our Network Consultants cannot repair the equipment on site, Loan Equipment of similar specification or higher, may be provided subject to availability as an interim measure. Availability Standard: Not Applicable - Dependent on infrastructure Incident Fix Times Standard: Please see above table in Standard Service Performance & Support Helpdesk Standard: 0800-1800 Monday to Friday 0800-1300 Saturday. Excludes Public Holidays Dependencies Service dependencies – The customer must have a Local Clinical Server Pricing Approach Standard (£’s) £1,401.54 (21-27 Unit Price (£’s); £1,401.54 Per Practice Per annum alternative prices are available for variant levels of service, these must be elaborated below. These variant services must be consistent with those identified within Annex A of Schedule 4.1 (Supplier Solution). Description of Variant Service (as elaborated in Annex A of Schedule 4.1 (Supplier Solution) of Variant Service Service Variant description 1: System Maintenance (1 - 4 lines) £906.35 Per Practice Per annum Service Variant description 2: System Maintenance (11 - 13 lines) £1,202.34 Per Practice Per annum Service Variant description 3: System Maintenance (14 - 19 lines) £1,235.06 Per Practice Per System Maintenance (20 lines) £1,317.59 Per Practice Per annum System Maintenance (28 - 30 £1,482.66 Per Practice Per annum
emis_system_maintenance_service_v1.2.docx