Detail Business Process Model Description Determine Schedule Requirements Actor/Role: Field Operations Description: The Field Operations Officer determines requirements for the service schedule. Determination of the schedule requirement involves analysis of measurement cycles, measurement cycle routes and when they should be downloaded, estimated or read by the customer. Send Service Schedule to Utility Actor/Role: Field Operations Description: The Field Operations Officer sends the updated measurement cycle schedule to the Utility organization. Enter Service Schedule Actor/Role: CSR or Authorized User Description: The CSR or Authorized User receives the updated measurement cycle schedule from Field Operators and updates the service schedule. This is a manual task. There are different data requirements depending on whether it is an update to an existing measurement cycle schedule or it is the creation of a new measurement cycle schedule. This information is entered directly via the screen. Configuration required (Y) Entities to Configure: Measurement Cycle Measurement Cycle Route Type Update Service Schedule Actor/Role: C2M(MDM) Description: The updated schedule is stored in C2M(MDM). The Scheduled Selection Date on the Service Schedule will now be used to determine the date the system downloads eligible service points in the nominated cycle. In addition, it will now be used by Billing to determine when a meter read is expected. Configuration required (Y) Entities to Configure: Measurement Cycle Measurement Cycle Route Type
Detail Business Process Model Description Determine Schedule Requirements Actor/Role: Field Operations Description: The Field Operations Officer determines requirements for the service schedule. Determination of the schedule requirement involves analysis of measurement cycles, measurement cycle routes and when they should be downloaded, estimated or read by the customer. Send Service Schedule to Utility Actor/Role: Field Operations Description: The Field Operations Officer sends the updated measurement cycle schedule to the Utility organization. Enter Service Schedule Actor/Role: CSR or Authorized User Description: The CSR or Authorized User receives the updated measurement cycle schedule from Field Operators and updates the service schedule. This is a manual task. There are different data requirements depending on whether it is an update to an existing measurement cycle schedule or it is the creation of a new measurement cycle schedule. This information is entered directly via the screen. Measurement Cycle Measurement Cycle Route Type Configuration required (Y) Entities to Configure: Update Service Schedule Actor/Role: C2M(MDM) Description: The updated schedule is stored in C2M(MDM). The Scheduled Selection Date on the Service Schedule will now be used to determine the date the system downloads eligible service points in the nominated cycle. In addition, it will now be used by Billing to determine when a meter read is expected. Measurement Cycle Measurement Cycle Route Type Configuration required (Y) Entities to Configure:
4.2.1.5%20C2M.CCB.v2.6.Maintain%20Measurement%20Cycle%20Schedule.docx