Subject to evaluation of the multidisciplinary team within the cluster, take appropriate action to consider the continuation of employment. 2 To review and To continue to share good GP Practices / September To provide more accessible To be discussed further, develop access practice and learn from Health Board 2017 services for patients considering actions for any arrangements in line variations of access practices not meeting the with the ABMU arrangements across GP reasonable standards. Access Standards to practices, and to ensure ensure GP Practices levels of access are Support Manager to recirculate meet the reasonable achieved on a the Access Standards of 2015 to needs of local practice/cluster basis in line the cluster for review against patients with the ABMU Access provision. Standards To increase the use of text Health Board / March 2018 To reduce the number of Practices are keen to utilise text messaging services for GP Practice / DNAs/wasted appointments messages to remind patients of health invitations e.g. flu, NWIS appointments to assist in reducing and appointment reminders nurse DNAs and assist with the from IT systems to improve increase of flu vaccination uptake. communication with Some practices have advised of patients and reduce DNAs their plans to check mobile telephones contact details recorded to ensure messages can be sent appropriately. To increase the use of My Health Board / March 2018 To allow patients access to MHOL Uptake/Use as at June Health OnLine and patient GP Practice / an online system of 2017: sign up to encourage NWIS available appointments and Appointments - 4/8 Practices appointments and repeat repeat prescription Prescriptions 6/8 Practices – prescriptions to be management, saving Cluster Population 75,198 – managed online to help telephone calls and times No. of Patients Signed Up 6,469 – reduce the number of calls to practice. % of Patients Signed Up 8.9% – received by practice. No. of Apts Booked Online 341 – No of Patients on an Active Repeat 21,993 –
Subject to evaluation of the multidisciplinary team within the cluster, take appropriate action to consider the continuation of employment. 2 To review and develop access arrangements in line with the ABMU Access Standards to ensure GP Practices meet the reasonable needs of local patients To continue to share good practice and learn from variations of access arrangements across GP practices, and to ensure levels of access are achieved on a practice/cluster basis in line with the ABMU Access Standards To increase the use of text messaging services for health invitations e.g. flu, and appointment reminders from IT systems to improve communication with patients and reduce DNAs To increase the use of My Health OnLine and patient sign up to encourage appointments and repeat prescriptions to be managed online to help reduce the number of calls received by practice. GP Practices / Health Board Health Board / GP Practice / NWIS Health Board / GP Practice / NWIS September 2017 March 2018 March 2018 To provide more accessible services for patients To reduce the number of DNAs/wasted appointments To allow patients access to an online system of available appointments and repeat prescription management, saving telephone calls and times to practice. To be discussed further, considering actions for any practices not meeting the reasonable standards. Support Manager to recirculate the Access Standards of 2015 to the cluster for review against provision. Practices are keen to utilise text messages to remind patients of appointments to assist in reducing nurse DNAs and assist with the increase of flu vaccination uptake. Some practices have advised of their plans to check mobile telephones contact details recorded to ensure messages can be sent appropriately. MHOL Uptake/Use as at June 2017: Appointments - 4/8 Practices Prescriptions – 6/8 Practices Cluster Population – 75,198 No. of Patients Signed Up – 6,469 % of Patients Signed Up – 8.9% No. of Apts Booked Online – 341 No of Patients on an Active Repeat – 21,993
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