Ref Key Governance Focus Operational Plan Focus Responsibility Budget / General Goal Ledger Code 3 Improve – Customer Service G3.1 Improve the quality of Provision of regular Budget $ Annual customer specific training Office Manager customer service customer service training to Requirement for all staff to wear GL Training: WHS/Training provided by Council to all Council staff to improve uniform to improve image of Officer the community the quality of service to the Council community Improve GL Uniforms: Telecommunications ($5,000) G3.2 Develop a more Undertake focused Specific training focused on Office and business focused customer service training Council commercial business Accommodation customer service on specific Council Managers Building Improve commercial business business activities such as Manager performance accommodation and Training focused on hospitality WHS/Training hospitality to improve those etc. Officer Council businesses BDGO Ref Focus Operational Plan Focus Responsibility Budget / General Key Governance Ledger Code Goal 4 Our Staff – G4.1 Improve attraction and Council has an effective Budget GL $ Adopt an attraction and retention Human Resource retention of staff attraction and retention strategy (Australian Centre of Manager Staff Housing strategy for staff excellence for local government Capital works: Director of is working on this for remote and Corporate Services indigenous communities)
Ref Key Governance Goal 3 – Improve Customer Service Focus Operational Plan Focus Responsibility Budget / General Ledger Code G3.1 Improve the quality of customer service provided by Council to the community Provision of regular customer service training to all Council staff to improve the quality of service to the community Improve Telecommunications Annual customer specific training Requirement for all staff to wear uniform to improve image of Council Office Manager WHS/Training Officer Budget $ GL Training: GL Uniforms: ($5,000) G3.2 Develop a more business focused customer service Undertake focused customer service training on specific Council business activities such as accommodation and hospitality to improve those Council businesses Specific training focused on Council commercial business Improve commercial business performance Training focused on hospitality etc. Office and Accommodation Managers Building Manager WHS/Training Officer BDGO Ref Key Governance Goal 4 – Our Staff Focus Operational Plan Focus Responsibility Budget / General Ledger Code G4.1 Improve attraction and retention of staff Council has an effective attraction and retention strategy for staff Adopt an attraction and retention strategy (Australian Centre of excellence for local government is working on this for remote and indigenous communities) Human Resource Manager Director of Corporate Services Budget GL $ Staff Housing Capital works:
4-ASC-Operational-Plan-2017-2018.docx