Comprehensive Care Equity issue 12: Timely care. All populations but greater risk for elderly, newly arrived (greater risk of mental illness), those with drug and alcohol problems, and children from vulnerable populations (CALD, low SES, Aboriginal and Torres Strait Islander) at risk of presenting with urgent needs. Recommendation (already in successful EOI): timely and successful referral of all groups to meet their needs through support services and linkages in health needs of all groups will be adequately addressed either through the scope of direct service provision or timely referral through MMDS). Monitoring and evaluation Equity issue 11: IT system. All population groups. One very important strategy for monitoring equity of service provision is collection and reporting routinely of characteristics of service users. This is important for the monitoring distribution of care characteristics such as waiting times, clinical care processed, use of interpreters, providing evidence of any differences in access to services by vulnerable and disadvantaged groups. Recommendation: Ensure IT system developed includes information on age, gender, country of birth, place of residence, time until service provided, address/location, education level, occupational group, employment status, length of time in area, and refugee status.
Comprehensive Care Equity issue 12: Timely care. All populations but greater risk for elderly, newly arrived (greater risk of mental illness), those with drug and alcohol problems, and children from vulnerable populations (CALD, low SES, Aboriginal and Torres Strait Islander) at risk of presenting with urgent needs. Recommendation (already in successful EOI): timely and successful referral of all groups to meet their needs through support services and linkages in health needs of all groups will be adequately addressed either through the scope of direct service provision or timely referral through MMDS). Monitoring and evaluation Equity issue 11: IT system. All population groups. One very important strategy for monitoring equity of service provision is collection and reporting routinely of characteristics of service users. This is important for the monitoring distribution of care characteristics such as waiting times, clinical care processed, use of interpreters, providing evidence of any differences in access to services by vulnerable and disadvantaged groups. Recommendation: Ensure IT system developed includes information on age, gender, country of birth, place of residence, time until service provided, address/location, education level, occupational group, employment status, length of time in area, and refugee status.
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