s. 244 (d) serve a compliance notice on a mental health service provider; (e) accept an undertaking given by a mental health service provider in a response given to the Commissioner under subsection (2)(b) to take remedial action in relation to the complaint. (5) The Commissioner may monitor a mental health service provider that has made an undertaking under subsection (4)(e) to assess the remedial action that the mental health service provider has taken in relation to the undertaking. (6) The Commissioner may serve a compliance notice under section 260 on a mental health service provider in relation to an undertaking made under subsection (4)(e). Division 3—Conciliation 244 Conciliation process (1) The Commissioner may, if he or she is satisfied that it is appropriate in the circumstances, recommend to the parties to a complaint that the complaint be conciliated. (2) A complaint may only be conciliated if all parties to the complaint agree to the conciliation. (3) A conciliation conference must be held in private. (4) Subject to subsection (5), the conciliator may conduct the conciliation in any manner that the conciliator considers appropriate in order to resolve the complaint. (5) The conciliator must take reasonable steps to ensure that the conciliation is conducted in a manner that promotes the wellbeing of the consumer in relation to the complaint. 245 Parties may be represented at conciliation
(d) serve a compliance notice on a mental health service provider; (e) accept an undertaking given by a mental health service provider in a response given to the Commissioner under subsection (2)(b) to take remedial action in relation to the complaint. (5) The Commissioner may monitor a mental health service provider that has made an undertaking under subsection (4)(e) to assess the remedial action that the mental health service provider has taken in relation to the undertaking. (6) The Commissioner may serve a compliance notice under section 260 on a mental health service provider in relation to an undertaking made under subsection (4)(e). Division 3—Conciliation 244 Conciliation process s. 244 (1) The Commissioner may, if he or she is satisfied that it is appropriate in the circumstances, recommend to the parties to a complaint that the complaint be conciliated. (2) A complaint may only be conciliated if all parties to the complaint agree to the conciliation. (3) A conciliation conference must be held in private. (4) Subject to subsection (5), the conciliator may conduct the conciliation in any manner that the conciliator considers appropriate in order to resolve the complaint. (5) The conciliator must take reasonable steps to ensure that the conciliation is conducted in a manner that promotes the wellbeing of the consumer in relation to the complaint. 245 Parties may be represented at conciliation
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