Table 1: Different approaches to the managerial skills Source Skills Typical and generally Verbal communication (including Setting goals and articulating a vision accepted listening) Self-awareness Managing time and stress Team building Managing individual decisions Managing conflict Recognizing, defining, and solving Delegating problems Motivating and influencing others Carnegie Mellon Analysis Talent Managing University (CMU) Individual Leadership (Influence) Teamwork Management Oral Communication Empowerment Customer Service Orientation Maximizing Performance Initiative Written Communication Organizational Awareness Follow-up Delegation Negotiation Judgment Developing Organizational Quality Management Effectiveness Harvard Business School Decision-Making Negotiating & Influencing Andersen Consulting Creativity Clear vision (2000), in: Introduction Less controlling Speed to developing Team building Comfortable with risk management skills Shares authority Emotional intelligence Resilience/flexibility Creates a motivated business Culturally attuned Communication skills Technical competence Manages intellectual diversity Encourages challenge Entrepreneurial Deal with ambiguity American Management Customer Focus Identifying opportunities for Association (2000), in: Ability to use information to solve innovation Introduction to problems Setting standards for self and developing management Recognizing problems and subordinates skills implementing solutions Coaching and mentoring skills Credibility among peers, Time management subordinates, colleagues Implementing improvements Ability to transform words into Setting priorities actions Working in teams Contributing to firm (cooperation/commitment) mission/objectives Listening and asking questions George Mason Knowing the Organization University, Information Leading and Managing People
Table 1: Different approaches to the managerial skills Source Skills Typical and generally accepted Verbal communication (including listening) Managing time and stress Managing individual decisions Recognizing, defining, and solving problems Setting goals and articulating a vision Self-awareness Team building Managing conflict Delegating Motivating and influencing others Carnegie Mellon University (CMU) Analysis Individual Leadership (Influence) Oral Communication Customer Service Orientation Initiative Organizational Awareness Delegation Judgment Quality Management Talent Managing Teamwork Management Empowerment Maximizing Performance Written Communication Follow-up Negotiation Developing Organizational Effectiveness Harvard Business School Decision-Making Negotiating & Influencing Andersen Consulting (2000), in: Introduction to developing management skills Creativity Less controlling Team building Shares authority Resilience/flexibility Culturally attuned Technical competence Encourages challenge Deal with ambiguity Clear vision Speed Comfortable with risk Emotional intelligence Creates a motivated business Communication skills Manages intellectual diversity Entrepreneurial American Management Association (2000), in: Introduction to developing management skills Customer Focus Ability to use information to solve problems Recognizing problems and implementing solutions Credibility among peers, subordinates, colleagues Ability to transform words into actions Contributing to firm mission/objectives Identifying opportunities for innovation Setting standards for self and subordinates Coaching and mentoring skills Time management Implementing improvements Setting priorities Working in teams (cooperation/commitment) Listening and asking questions George Mason University, Information Knowing the Organization Leading and Managing People
670255.ECCM_Final_MC.docx