Person Specification Grade 6 Should focus here on describing the qualifications, skills, knowledge and experience an individual will require to successfully undertake the role. These should be split between essential and desirable. There is no need to repeat value requirements or corporate responsibilities. Qualifications Essential Desirable Educated to ‘A’ level or equivalent qualifications or Y equivalent experience. Degree in Computer Science or equivalent significant Y experience in delivery of the responsibilities described IT or customer services professional qualifications Y Technical Skills. Essential Desirable Skills relevant to the input and support of specialist Y applications Demonstrable the ability to interpret and assess data and Y information to assist with issue resolution Ability to communicate with the Council’s customers Y Well-developed written and verbal communication skills Y Ability to prioritise workloads and meet deadlines Y Work as part of a team to resolve issues, understand Y queries and deliver an excellent service to Council customers Well-developed overall IT skills including the ability to Y provide advice and guidance to customers Knowledge Essential Desirable Experience of issue resolution in a technical environment to Y support Service delivery An understanding the Council’s IT estate and priority Y services A thorough understanding of the Council’s priorities and Y statutory services An awareness of ITIL processes Y Experience Essential Desirable Experience of working within an IT environment, dealing Y with the customers and 3rd party suppliers in an efficient, prompt, friendly and helpful manner
Person Specification Grade 6 Should focus here on describing the qualifications, skills, knowledge and experience an individual will require to successfully undertake the role. These should be split between essential and desirable. There is no need to repeat value requirements or corporate responsibilities. Qualifications Essential Desirable Educated to ‘A’ level or equivalent qualifications or equivalent experience. Y Degree in Computer Science or equivalent significant experience in delivery of the responsibilities described Y IT or customer services professional qualifications Y Technical Skills. Essential Desirable Skills relevant to the input and support of specialist applications Y Demonstrable the ability to interpret and assess data and information to assist with issue resolution Y Ability to communicate with the Council’s customers Y Well-developed written and verbal communication skills Y Ability to prioritise workloads and meet deadlines Y Work as part of a team to resolve issues, understand queries and deliver an excellent service to Council customers Y Well-developed overall IT skills including the ability to provide advice and guidance to customers Y Knowledge Essential Desirable Experience of issue resolution in a technical environment to support Service delivery Y An understanding the Council’s IT estate and priority services Y A thorough understanding of the Council’s priorities and statutory services Y An awareness of ITIL processes Y Experience Essential Desirable Experience of working within an IT environment, dealing with the customers and 3rd party suppliers in an efficient, prompt, friendly and helpful manner Y
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