Addressing accessibility feedback, requests and complaints Goals Actions Timelines Responsibility All web content can be used by Create a policy that any Response to Appliance Energy people with disabilities Energy Rating web page user within Efficiency Branch identified as being 24hrs inaccessible by a user with disabilities will be made accessible in a timely manner Staff with web responsibilities Staff with web Ongoing Appliance Energy recognise accessibility issues responsibilities are trained Efficiency Branch to recognise accessibility issues in user complaints, requests and questions Staff act on accessibility Create a procedure for Ongoing Appliance Energy related user complaints, to address accessibility Efficiency Branch requests and questions. related user complaints, requests and questions. Users can request an Where there’s a PDF, Response Appliance Energy accessible format of a PDF provide name of person within 24 Efficiency Branch (Word, MP3 or Text) responsible, with email hours, new address format in within 2 weeks. Users know who to contact for Contact details on web Ongoing Appliance Energy an accessibility issue. pages are kept up to date Efficiency Branch Promoting the Energy Rating’s commitment to online accessibility Goals Actions Timelines Responsibility The Action Plan is available on A copy of the Web July 2015 Appliance Energy the Energy Rating website Accessibility Action Plan is Efficiency Branch placed on the Energy Rating website The Action Plan is lodged with The Plan will be sent to the July 2015 Appliance Energy the Australian Human Rights Australian Human Rights Efficiency Branch Commission Commission
Addressing accessibility feedback, requests and complaints Goals Actions Timelines Responsibility All web content can be used by people with disabilities Create a policy that any Energy Rating web page identified as being inaccessible by a user with disabilities will be made accessible in a timely manner Response to user within 24hrs Appliance Energy Efficiency Branch Staff with web responsibilities recognise accessibility issues Staff with web responsibilities are trained to recognise accessibility issues in user complaints, requests and questions Ongoing Appliance Energy Efficiency Branch Staff act on accessibility related user complaints, requests and questions. Create a procedure for to address accessibility related user complaints, requests and questions. Ongoing Appliance Energy Efficiency Branch Users can request an accessible format of a PDF (Word, MP3 or Text) Where there’s a PDF, provide name of person responsible, with email address Response within 24 hours, new format in within 2 weeks. Appliance Energy Efficiency Branch Users know who to contact for an accessibility issue. Contact details on web pages are kept up to date Ongoing Appliance Energy Efficiency Branch Promoting the Energy Rating’s commitment to online accessibility Goals Actions Timelines Responsibility The Action Plan is available on the Energy Rating website A copy of the Web Accessibility Action Plan is placed on the Energy Rating website July 2015 Appliance Energy Efficiency Branch The Action Plan is lodged with the Australian Human Rights Commission The Plan will be sent to the Australian Human Rights Commission July 2015 Appliance Energy Efficiency Branch
Energy%20Rating%20Website%20Disability%20Action%20Plan.docx