Demonstrates an understanding of Maintain a safe environment for Orientation completed individual responsibility for safety, leaners/self/colleagues and members of the Works within WH&S Guidelines quality & risk and participates in public. Reports WHS issues to the appropriate staff organisational quality and safety Escalate concerns regarding safety, quality & member initiatives risk to an appropriate staff member. Participate in evaluation and continuous improvement processes. Administration and Customer Service Oversees day to day operations of the RTO Direct administration support to RTO personnel including but not limited to: Administration support completed at a high resource usage and allocation standard and in a timely manner at all times customer service High level of customer service and learner support correspondence at all times meeting schedules, agendas, minutes Accurate data entry into Student Management correspondence System (SMS) learner management system Provide administration assistance in the review of policies and procedures recruitment process human resource support including Assist with ongoing compliance with legislative recruitment instruments / materials / resources and Mail collection and distribution external funding requirements as directed Implements a service culture and ensures own Active participation and support in RTO auditing service commitments are met requirements Supports the delivery of services to learners Evidence of system improvements in RTO and clients administrative operations Acts as a liaison for RTO personnel and High attention to detail in all work produced learners / clients Efficient processing of fortnightly payroll Assist with preparation of documents for Successful production of training outcomes and fortnightly payroll processing , including material required for the Fee for Service reviewing documents Program Assist with the coordination of the Fee for Accurate completion of Record of Evidence Service Program Audit on Learner Files as required Assist with auditing of learner files as required Timely completion and distribution of meeting Preparation of meeting schedules and and agenda documents
Demonstrates an understanding of individual responsibility for safety, quality & risk and participates in organisational quality and safety initiatives Maintain a safe environment for leaners/self/colleagues and members of the public. Escalate concerns regarding safety, quality & risk to an appropriate staff member. Participate in evaluation and continuous improvement processes. Orientation completed Works within WH&S Guidelines Reports WHS issues to the appropriate staff member Administration and Customer Service Oversees day to day operations of the RTO including but not limited to: resource usage and allocation customer service learner support meeting schedules, agendas, minutes correspondence learner management system review of policies and procedures human resource support including recruitment Mail collection and distribution Implements a service culture and ensures own service commitments are met Supports the delivery of services to learners and clients Acts as a liaison for RTO personnel and learners / clients Assist with preparation of documents for fortnightly payroll processing , including reviewing documents Assist with the coordination of the Fee for Service Program Assist with auditing of learner files as required Preparation of meeting schedules and Direct administration support to RTO personnel Administration support completed at a high standard and in a timely manner at all times High level of customer service and correspondence at all times Accurate data entry into Student Management System (SMS) Provide administration assistance in the recruitment process Assist with ongoing compliance with legislative instruments / materials / resources and external funding requirements as directed Active participation and support in RTO auditing requirements Evidence of system improvements in RTO administrative operations High attention to detail in all work produced Efficient processing of fortnightly payroll Successful production of training outcomes and material required for the Fee for Service Program Accurate completion of Record of Evidence Audit on Learner Files as required Timely completion and distribution of meeting and agenda documents
22.08.14%20RTO%20Learning%20Administrator%20PD.docx