10 Some of the work being undertaken to improve the quality and safety at the Eye and Ear is described below. Clinical governance Partnering with Consumers existing risks and Clinical governance is the management strategies system in which the Board, managers a consumer register and − and staff are all responsible for associated procedures to the quality of care provided and promote consumer involvement for working to continuously in a range of activities across improve this care. Victoria has a the organisation clinical governance framework, MyLearning, an online − which includes the areas of learning tool which allows Eye consumer participation, clinical and effectiveness, an effective Ear staff to complete, track, workforce including professional and monitor training courses scope of practice and required for their roles. The performance management and tool also provides the hospital risk management. The Eye with greater transparency on and Ear regularly reviews its how we are meeting our clinical governance policy to training obligations. ensure these areas are addressed. A Partnering with Consumers committee and reporting aims to a health ‘create structure defines who is service that is responsive to responsible patient, carer and consumer for monitoring, reviewing and input and This report needs’. implementing change where highlights required. The introduction of the examples of how the Eye and National Safety and Quality Health Ear is working with consumers Service Standards provided the and involving consumers in impetus to review the clinical decision- making within the governance framework and make organisation. The Eye and Ear changes to encompass the work is working being undertaken across the with consumers to organisation. Some of the increase participation in a initiatives in place to assist the Eye range and of activities. Ear meet its clinical governance responsibilities include: an annual Quality Plan with progress − updates provided to the Board Quality Committee quarterly a risk register which is used to track −
10 Some of the work being undertaken to improve the quality and safety at the Eye and Ear is described below. Clinical governance Partnering with Consumers Clinical governance is the system in which the Board, managers and staff are all responsible for the quality of care provided and for working to continuously improve this care. Victoria has a clinical governance framework, which includes the areas of consumer participation, clinical effectiveness, an effective workforce including professional scope of practice and performance management and risk management. The Eye and Ear regularly reviews its clinical governance policy to ensure these areas are addressed. A committee and reporting structure defines who is responsible for monitoring, reviewing and implementing change where required. The introduction of the National Safety and Quality Health Service Standards provided the impetus to review the clinical governance framework and make changes to encompass the work being undertaken across the organisation. Some of the initiatives in place to assist the Eye and Ear meet its clinical governance responsibilities include: − an annual Quality Plan with progress updates provided to the Board Quality Committee quarterly − a risk register which is used to track existing risks and management strategies − a consumer register and associated procedures to promote consumer involvement in a range of activities across the organisation − MyLearning, an online learning tool which allows Eye and Ear staff to complete, track, and monitor training courses required for their roles. The tool also provides the hospital with greater transparency on how we are meeting our training obligations. Partnering with Consumers aims to ‘create a health service that is responsive to patient, carer and consumer input and needs’. This report highlights examples of how the Eye and Ear is working with consumers and involving consumers in decision- making within the organisation. The Eye and Ear is working with consumers to increase participation in a range of activities.
257031_Quality_of_Care_2013_Word.docx