alert notifications Providing per server OS version reports on a monthly basis and on-demand Conversion of respondent managed physical images for use in respondent managed virtual environments Documentation of the Base Environment on commencement of the contract followed by monthly updates. 3 Administration and monitoring of (Attach separate sheets, as systems and services: needed) a. Monitor server health via automated tools. BIDDER staff This includes High Availability shall react within 15 minutes to failover for critical server alert notifications and shall instances. notify MassDOT of issues within 15 minutes. BIDDER shall provide SLA b. Document the base documentation and penalties for failure to notify. environment upon commencement of the contract, followed by monthly updates, e.g., OS version, patch levels, change management, physical configuration (memory, CPU, disk space), etc. 4 BIDDER shall have a customer MassDOT will interface to manage virtual machines be permitted to and storage. allow DB access for database and application support and maintenance. 5 The selected facility shall use high (Attach separate sheets, as availability capability for VMs (or needed) approved equal) 6 Does BIDDER have procedures and (Attach separate sheets, as software/hardware available to back needed) up all systems once per day and weekly? What products do you use to back systems up? 7 Does BIDDER have high sustained (Attach separate sheets, as I/O capability storage? Please needed) provide detail on storage specifications (e.g... Tier I and Tier II.) 8 The Utility Software shall include (Attach separate sheets, as amongst many others, the packages needed)
alert notifications Providing per server OS version reports on a monthly basis and on-demand Conversion of respondent managed physical images for use in respondent managed virtual environments Documentation of the Base Environment on commencement of the contract followed by monthly updates. 3 Administration and monitoring of systems and services: a. Monitor server health via automated tools. BIDDER staff shall react within 15 minutes to alert notifications and shall notify MassDOT of issues within 15 minutes. b. Document the base environment upon commencement of the contract, followed by monthly updates, e.g., OS version, patch levels, change management, physical configuration (memory, CPU, disk space), etc. (Attach separate sheets, as needed) This includes High Availability failover for critical server instances. BIDDER shall provide SLA documentation and penalties for failure to notify. 4 BIDDER shall have a customer interface to manage virtual machines and storage. MassDOT will be permitted to allow DB access for database and application support and maintenance. 5 The selected facility shall use high availability capability for VMs (or approved equal) (Attach separate sheets, as needed) 6 Does BIDDER have procedures and software/hardware available to back up all systems once per day and weekly? What products do you use to back systems up? (Attach separate sheets, as needed) 7 Does BIDDER have high sustained I/O capability storage? Please provide detail on storage specifications (e.g... Tier I and Tier II.) (Attach separate sheets, as needed) 8 The Utility Software shall include amongst many others, the packages (Attach separate sheets, as needed)
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