IS THE SERVICE SAFE? (By safe we mean that people are protected from abuse and avoidable harm) D Discussion O Observation P/C Patient or Carer feedback E Evidence (policy, SOP, written records etc) Team visited: ___________________________ Date of Visit: _____________________ Visiting members: _________________________________________________________ Team members involved ____________________________________________________ Prompt Comments Type of Evidence (D, O, P/C, E) What is the safety performance over time, based on internal and external information? How does safety performance compare to other similar services? Do staff understand their responsibilities to raise concerns, to record safety incidents, concerns and near misses, and to report them internally and externally? Have safety goals been set? How well is performance against them monitored using information from a range of sources and across all care settings? Are people who use services told when they are affected by something that goes given an apology and informed of any actions taken as a result? When things go wrong, are thorough and robust reviews or investigations carried out? Are all relevant staff and people who use services involved in the review or investigation? How are lessons learned, and is action as a result of investigations when things go wrong? How well are lessons shared to make sure action is taken to improve safety beyond the affected team or service? How effective are the arrangements to respond to relevant safety alerts, inquiries, investigations or reviews? Are the systems, processes and practices that are essential to keep people safe identified, put in place and communicated to staff?
IS THE SERVICE SAFE? (By safe we mean that people are protected from abuse and avoidable harm) D Discussion O Observation P/C Patient or Carer feedback E Evidence (policy, SOP, written records etc) Team visited: ___________________________ Date of Visit: _____________________ Visiting members: _________________________________________________________ Team members involved ____________________________________________________ Prompt Comments Type of Evidence (D, O, P/C, E) What is the safety performance over time, based on internal and external information? How does safety performance compare to other similar services? Do staff understand their responsibilities to raise concerns, to record safety incidents, concerns and near misses, and to report them internally and externally? Have safety goals been set? How well is performance against them monitored using information from a range of sources and across all care settings? Are people who use services told when they are affected by something that goes given an apology and informed of any actions taken as a result? When things go wrong, are thorough and robust reviews or investigations carried out? Are all relevant staff and people who use services involved in the review or investigation? How are lessons learned, and is action as a result of investigations when things go wrong? How well are lessons shared to make sure action is taken to improve safety beyond the affected team or service? How effective are the arrangements to respond to relevant safety alerts, inquiries, investigations or reviews? Are the systems, processes and practices that are essential to keep people safe identified, put in place and communicated to staff?
11999.docx