Mail on a Pending Claim If an award is stopped because a address is unknown and checks beneficiary’s or Running are undeliverable, payments may be resumed effective the day following the Award date of last payment if entitlement is otherwise established, and the claimant furnishes a valid, correct address. For more information on References: resuming payments when an award is stopped because the claimant’s address is unknown, see , and homeless claimants, see . Undeliverable mail generally falls within one of two categories b. Categories of Undeliverable essential (has evidentiary value), or Mail nonessential (has no evidentiary value). The table below provides common examples of both categories of undeliverable mail. Essential Mail Nonessential Mail Letters VA releases notices of proposed adverse action as notice of cost-of-living adjustments (COLAs) decision notice for outreach purposes requests for evidence from in connection with special projects, claimants such as the Economic Recovery records centers Payment (ERP), and other agencies, and to declare a eligibility beneficiary’s private, third parties for questionnaires, including those civil service preference VA uses to verify tax abatement, and dependency status commissary privileges. school attendance, and employment status Most centrally generated Note: mail involving matching correspondence, such as COLA programs, including the notices or outreach letters, are mailed Federal tax information (FTI) in green envelopes to make the for upfront verification and identification of nonessential mail IVMs, and easier. Social Security Verification Match mail affecting benefit entitlement, including eligibility verification reports (EVRs), and
Mail on a Pending Claim or Running Award If an award is stopped because a beneficiary’s address is unknown and checks are undeliverable, payments may be resumed effective the day following the date of last payment if entitlement is otherwise established, and the claimant furnishes a valid, correct address. References: For more information on resuming payments when an award is stopped because the claimant’s address is unknown, see , and homeless claimants, see . b. Categories of Undeliverable Mail Undeliverable mail generally falls within one of two categories essential (has evidentiary value), or nonessential (has no evidentiary value). The table below provides common examples of both categories of undeliverable mail. Essential Mail Nonessential Mail notices of proposed adverse action decision notice requests for evidence from claimants records centers other agencies, and private, third parties questionnaires, including those VA uses to verify dependency status school attendance, and employment status mail involving matching programs, including the Federal tax information (FTI) for upfront verification and IVMs, and Social Security Verification Match mail affecting benefit entitlement, including eligibility verification reports (EVRs), and Letters VA releases as notice of cost-of-living adjustments (COLAs) for outreach purposes in connection with special projects, such as the Economic Recovery Payment (ERP), and to declare a beneficiary’s eligibility for civil service preference tax abatement, and commissary privileges. Note: Most centrally generated correspondence, such as COLA notices or outreach letters, are mailed in green envelopes to make the identification of nonessential mail easier.
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