Interpreting at the Eye and Ear Disability Action Plan During 2014–15 the internal interpreters attended The Eye and Ear is committed to reducing the barriers hospital’s 7,677 appointments. During the same period external and discrimination faced by people with disabilities. The interpreters also assisted the hospital and attended 8,091 hospital’s Disability Action Plan is guided by the Victorian appointments. Greek, Mandarin and Vietnamese were the Disability Act 2006 and the Commonwealth Disability most common requested languages. Discrimination Act 1992 and covers four outcome areas. The hospital has focused on a number of key initiatives The Eye and Ear food menu during 2014–15, including: We aim to maintain the principles of a healthy diet, by Improving communication with patients through a • offering patients a choice of nutritious, palatable and comprehensive consumer review of patient attractive food and beverages suited to their specific information and letters. dietary needs. Dietary needs are determined by nutritional, cultural, religious and socio-economic Promoting staff welling and celebrating the • background, and by medical, emotional and psychological International Day of Disability and R U OK? Day. requirements. When patients arrive at the hospital they are asked about their food preferences. Diet restrictions that Providing education and support to staff on working with • are non-medical, for example religious diet restrictions, are patients with a disability, including an awareness guide, treated with the same respect as medical restrictions and and targeted training for all staff at orientation on hearing we offer high-quality options, which take into account and sight issues. personal food preferences, restrictions and special diets. Building a representative consumer register, • Eye and Ear Chief Executive Officer Mark Petty, staff and supporting people with disabilities to participate in consumer representatives sampled a selection of meal consumer roles. options available to our I was very inpatients. “Overall impressed with the quality and taste of the food which was significantly better than other hospitals I have worked Mark says. is reflected at,” “This in the very high scores we receive for patient satisfaction for meals at the Eye and Ear.” 21 We asked our inpatients your meals The below graph details the responses. ‘Were enjoyable?’ Always Mostly Occassionally Never 25 22 20 18 18 18 18 17 16 15 14 14 13 12 11 11 11 11 10 10 10 10 9 9 8 5 5 5 4 2 2 2 2 1 0 0 1 0 0 0 0 0 1 0 0 0 0 1 0 August September October November December January February March April May July
Interpreting at the Eye and Ear During 2014–15 the hospital’s internal interpreters attended 7,677 appointments. During the same period external interpreters also assisted the hospital and attended 8,091 appointments. Greek, Mandarin and Vietnamese were the most common requested languages. The Eye and Ear food menu We aim to maintain the principles of a healthy diet, by offering patients a choice of nutritious, palatable and attractive food and beverages suited to their specific dietary needs. Dietary needs are determined by nutritional, cultural, religious and socio-economic background, and by medical, emotional and psychological requirements. When patients arrive at the hospital they are asked about their food preferences. Diet restrictions that are non-medical, for example religious diet restrictions, are treated with the same respect as medical restrictions and we offer high-quality options, which take into account personal food preferences, restrictions and special diets. Eye and Ear Chief Executive Officer Mark Petty, staff and consumer representatives sampled a selection of meal options available to our inpatients. “Overall I was very impressed with the quality and taste of the food which was significantly better than other hospitals I have worked at,” Mark says. “This is reflected in the very high scores we receive for patient satisfaction for meals at the Eye and Ear.” Disability Action Plan The Eye and Ear is committed to reducing the barriers and discrimination faced by people with disabilities. The hospital’s Disability Action Plan is guided by the Victorian Disability Act 2006 and the Commonwealth Disability Discrimination Act 1992 and covers four outcome areas. The hospital has focused on a number of key initiatives during 2014–15, including: • Improving communication with patients through a comprehensive consumer review of patient information and letters. • Promoting staff welling and celebrating the International Day of Disability and R U OK? Day. • Providing education and support to staff on working with patients with a disability, including an awareness guide, and targeted training for all staff at orientation on hearing and sight issues. • Building a representative consumer register, supporting people with disabilities to participate in consumer roles. 21 We asked our inpatients ‘Were your meals enjoyable?’ The below graph details the responses. Always Mostly Occassionally Never 25 22 20 18 18 18 18 17 16 15 14 14 13 12 11 10 10 10 11 11 11 10 9 9 8 5 5 5 4 2 2 2 2 0 0 0 0 1 0 0 1 0 1 0 0 0 0 1 0 July August September October November December January February March April May
257028_Quality_of_Care_Report_2015_Word.docx