Human resources/ Short-term low Low staffing Late delivery of Uncertain delivery Non-delivery of key organisational staffing level that level that key objective/ of key objective/service development/ temporarily reduces the service due to objective/service due to lack of staff staffing/ reduces service service quality lack of staff due to lack of staff competence quality (< 1 day) Ongoing unsafe Unsafe staffing Unsafe staffing staffing levels or level or level or competence competence (>1 competence (>5 day) days) Loss of several key staff Low staff morale Loss of key staff No staff attending Poor staff Very low staff mandatory training attendance for morale /key training on an mandatory/key ongoing basis training No staff attending mandatory/ key training Statutory duty/ No or minimal Breech of Single breech in Enforcement Multiple breeches in inspections impact or breech statutory statutory duty action statutory duty of guidance/ legislation statutory duty Challenging Multiple breeches Prosecution Reduced external in statutory duty performance recommendations/ Complete systems rating if improvement Improvement change required unresolved notice notices Zero performance Low performance rating rating Severely critical Critical report report Adverse publicity/ Rumours Local media Local media National media National media reputation coverage coverage coverage with <3 coverage with >3 – – Potential for short-term long-term days service well days service well public concern reduction in reduction in public below reasonable below reasonable public confidence public expectation public expectation. confidence MP concerned (questions in the Elements of House) public expectation not Total loss of public being met confidence Business Projects/ Insignificant cost <5 per cent over 5–10 per cent Non-compliance Incident leading >25 Objectives increase/ project budget over project with national per cent over schedule budget 25 per cent over project budget slippage Schedule project budget slippage Schedule slippage Schedule slippage Schedule slippage Key objectives not met Key ‘political’ Key ‘political’ goal is Key ‘political’ Key target not being Key target ‘political’ ‘political’ marginally below target is being target is being achieved and is not being achieved but target or is soon achieved and impact prevents achieved and the projected to impact reduces impact prevents improvement, or impact further performance deteriorate beyond improvement substantial decline deteriorates the acceptable limits or marginally below in performance position There is an target in the near trend agreed plan but it future or does not yet meet Performance the rising target currently on target, but there is no agreed plan to meet the target
Human resources/ organisational development/ staffing/ competence Short-term low staffing level that temporarily reduces service quality (< 1 day) Low staffing level that reduces the service quality Late delivery of key objective/ service due to lack of staff Unsafe staffing level or competence (>1 day) Low staff morale Poor staff attendance for mandatory/key training Uncertain delivery of key objective/service due to lack of staff Unsafe staffing level or competence (>5 days) Loss of key staff Very low staff morale No staff attending mandatory/ key training Non-delivery of key objective/service due to lack of staff Ongoing unsafe staffing levels or competence Loss of several key staff No staff attending mandatory training /key training on an ongoing basis Statutory duty/ inspections No or minimal impact or breech of guidance/ statutory duty Breech of statutory legislation Reduced performance rating if unresolved Single breech in statutory duty Challenging external recommendations/ improvement notice Enforcement action Multiple breeches in statutory duty Improvement notices Low performance rating Critical report Multiple breeches in statutory duty Prosecution Complete systems change required Zero performance rating Severely critical report Adverse publicity/ reputation Rumours Potential for public concern Local media coverage – short-term reduction in public confidence Elements of public expectation not being met Local media coverage – long-term reduction in public confidence National media coverage with <3 days service well below reasonable public expectation National media coverage with >3 days service well below reasonable public expectation. MP concerned (questions in the House) Total loss of public confidence Business Projects/ Objectives Insignificant cost increase/ schedule slippage Key ‘political’ target is being achieved and impact prevents improvement <5 per cent over project budget Schedule slippage Key ‘political’ target is being achieved but impact reduces performance marginally below target in the near future or Performance currently on target, but there is no agreed plan to meet the target 5–10 per cent over project budget Schedule slippage Key ‘political’ goal is marginally below target or is soon projected to deteriorate beyond acceptable limits or There is an agreed plan but it does not yet meet the rising target Non-compliance with national per cent over project budget Schedule slippage Key ‘political’ target not being achieved and impact prevents improvement, or substantial decline in performance trend Incident leading >25 per cent over project budget Schedule slippage Key objectives not met Key ‘political’ target is not being achieved and the impact further deteriorates the position 25
5.MCCG%20Risk%20Management%20Policy%20March%202016.docx