SAY: 9 Senior executives are expected to meet and interact regularly with the members of the CUSP team. They should also join frontline providers and managers for rounds and a monthly meeting to discuss risk management and initiative goals. These meetings are a great opportunity to share unit-level data and discuss team-wide unit improvement plans. interactions also provide an opportunity for the senior executive to gain a better understanding of the challenges that frontline providers face each day with implementing quality improvement projects. The candid interaction between the senior executive and unit team members is a vital component of these meetings. SAY: 10 The senior executive should understand that change requires both technical and adaptive work. The technical work of change includes addressing problems for the: Definition is clear, the potential solutions are relatively explicit, and solutions usually require minimal learning; Responsibility for implementing a solution is fairly apparent between leaders and followers; and Teams have the resources necessary to succeed. Technical solutions to problems are often straightforward and easy to put in place. They may require the application of new procedures, training, or data collection methods; however, they require very little cultural or attitude change to be successful.
SAY: Senior executives are expected to meet and interact regularly with the members of the CUSP team. They should also join frontline providers and managers for rounds and a monthly meeting to discuss risk management and initiative goals. These meetings are a great opportunity to share unit-level data and discuss team-wide unit improvement plans. interactions also provide an opportunity for the senior executive to gain a better understanding of the challenges that frontline providers face each day with implementing quality improvement projects. The candid interaction between the senior executive and unit team members is a vital component of these meetings. 9 SAY: The senior executive should understand that change requires both technical and adaptive work. The technical work of change includes addressing problems for the: Definition is clear, the potential solutions are relatively explicit, and solutions usually require minimal learning; Responsibility for implementing a solution is fairly apparent between leaders and followers; and Teams have the resources necessary to succeed. Technical solutions to problems are often straightforward and easy to put in place. They may require the application of new procedures, training, or data collection methods; however, they require very little cultural or attitude change to be successful. 10
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