COR is contractor’s only official reporting and contact official for IC system trouble calls, during the warranty period. A standard work week is considered 8:00 A.M. to 5:00 P.M. or as designated by COR, Monday through Friday exclusive of Federal holidays. Respond and correct on-site trouble calls, during the standard work week: A routine trouble call within one working day of its report. A routine trouble is considered a trouble which causes one IC station, or master IC station to be inoperable. An emergency trouble call within four hours of its report. An emergency trouble is considered a trouble which causes a IC sub system or equipment cabinet, to be inoperable at any time. Emergency trouble calls include routine trouble calls in critical emergency health care facilities (i.e., cardiac arrest, intensive care units, etc.). COR must notify contractor of this type of trouble call. If an IC component failure cannot be corrected within four hours (exclusive of the standard work time limits), provide alternate IC equipment. Complete installation of alternate equipment/system within sixteen hours after the four hour trouble shooting time and restore operation of effected location to system performance standards. Replace any sub-system or major system that cannot be corrected within one working day, with compatible temporary equipment returning system or sub-system to full operational capability, until repairs are complete. - - - E N D - - -
COR is contractor’s only official reporting and contact official for IC system trouble calls, during the warranty period. A standard work week is considered 8:00 A.M. to 5:00 P.M. or as designated by COR, Monday through Friday exclusive of Federal holidays. Respond and correct on-site trouble calls, during the standard work week: A routine trouble call within one working day of its report. A routine trouble is considered a trouble which causes one IC station, or master IC station to be inoperable. An emergency trouble call within four hours of its report. An emergency trouble is considered a trouble which causes a IC sub system or equipment cabinet, to be inoperable at any time. Emergency trouble calls include routine trouble calls in critical emergency health care facilities (i.e., cardiac arrest, intensive care units, etc.). COR must notify contractor of this type of trouble call. If an IC component failure cannot be corrected within four hours (exclusive of the standard work time limits), provide alternate IC equipment. Complete installation of alternate equipment/system within sixteen hours after the four hour trouble shooting time and restore operation of effected location to system performance standards. Replace any sub-system or major system that cannot be corrected within one working day, with compatible temporary equipment returning system or sub-system to full operational capability, until repairs are complete. - - - E N D - - -
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