100% of notifications Response Time & complete <= 1 hours Security of security incident 100% Daily Incident notification to VA (all notifications shall ABC occur as soon as possible) – Table Time to 4 Resolve: Incident Priority < 2 hours 95% Handling Level Critical Priority < 4 hours 95% Level High Monthly Priority Level < 6 hours 95% Medium Priority < 24 hours 95% Level Low Performance = Transactions completed within required time Formula ÷ Total Transactions Reporting Monitor Continuously, Measure Daily, Report Monthly Interval Measurement The Offeror shall specify, and VA ABC must approve Tools monitoring and reporting tools to be used. Table 4
Security Incident Response Time of security incident notification to VA ABC 100% of notifications complete <= 1 hours 100% Daily (all notifications shall occur as soon as possible) Incident Handling Time to Resolve: Priority Level Critical < 2 hours 95% Monthly Priority Level High < 4 hours 95% Priority Level Medium < 6 hours 95% Priority Level Low < 24 hours 95% Formula Performance = Transactions completed within required time ÷ Total Transactions Reporting Interval Monitor Continuously, Measure Daily, Report Monthly Measurement Tools The Offeror shall specify, and VA ABC must approve monitoring and reporting tools to be used. & – Table 4 Table 4
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