Commonwealth or state government programs from 1 July 2015, rather than through the CHSP. Entering the Potential clients are able to contact service For further detail, see the client pathway and the separate program providers directly (perhaps after contacting My paper on Client Entry and Assessment in the CHSP. Aged Care or an ACAT, although this is not a requirement). In summary: No consistent approach to assessment nationally. Assessment may be conducted by Access Points in From July 2015, all new clients will need to enter the CHSP some states and regions or by individual HACC through the Aged Care Gateway (this may involve being referred service providers using a variety of tools. to the Gateway if the client contacts a service provider directly or the service provider facilitating online client self-registration). No central client record. The Gateway will conduct a phone-based screening. A central client record will be established as part of this process. Following the initial screening, some clients will be referred to a face-to-face assessment (where available) using a standardised assessment tool. Protocols will be developed as to which clients should be referred for a face-to-face assessment. Regionally-based face-to-face assessment services will be progressively implemented across Australia, building on existing services, eg in Victoria and WA. Wellness and Service providers are encouraged to adopt a reablement focus wellness or reablement approach in service delivery The CHSP will have a focus on wellness and reablement to clients, and there has historically been some throughout the program. See separate paper on Client Entry work to develop this at a jurisdictional level by and Assessment in the CHSP. some state governments, but there is currently no systematic approach to restorative care or
Commonwealth or state government programs from 1 July 2015, rather than through the CHSP. Entering the program Potential clients are able to contact service providers directly (perhaps after contacting My Aged Care or an ACAT, although this is not a requirement). No consistent approach to assessment nationally. Assessment may be conducted by Access Points in some states and regions or by individual HACC service providers using a variety of tools. No central client record. For further detail, see the client pathway and the separate paper on Client Entry and Assessment in the CHSP. In summary: From July 2015, all new clients will need to enter the CHSP through the Aged Care Gateway (this may involve being referred to the Gateway if the client contacts a service provider directly or the service provider facilitating online client self-registration). The Gateway will conduct a phone-based screening. A central client record will be established as part of this process. Following the initial screening, some clients will be referred to a face-to-face assessment (where available) using a standardised assessment tool. Protocols will be developed as to which clients should be referred for a face-to-face assessment. Regionally-based face-to-face assessment services will be progressively implemented across Australia, building on existing services, eg in Victoria and WA. Wellness and reablement focus Service providers are encouraged to adopt a wellness or reablement approach in service delivery to clients, and there has historically been some work to develop this at a jurisdictional level by some state governments, but there is currently no systematic approach to restorative care or The CHSP will have a focus on wellness and reablement throughout the program. See separate paper on Client Entry and Assessment in the CHSP.
5.1%20CHSP%20-%20Summary%20of%20key%20design%20elements%20-%206%20Dec%202013.docx