Practice Clinical risk Professional Mission clinical management development Statement/ practises and policy and clinical Goals/Aims reduced skills training Clinical incident variation in for staff Complaint monitoring and clinical practise management reporting policy Evidence policy Improved based clinical Complaint patient practise Consent policy management outcomes guidelines and policy standardised Reduced health Performance Guidelines for procedure care costs management clinical incident specific through policies and investigation consent forms reduced competency Establishment adverse events assessment of a QI processes committee Guidelines for Informed introduction of consent new policies or guidelines and procedures procedure specific consent forms Consumer Clinical Clinical risk Professional (patient) value performance and development evaluation and management Examples of Patient De-identified Clinical risk Staff information tools satisfaction patient data register satisfaction survey including: surveys Clinical Consumer Complaints incident, Staff retention complaints and register adverse event data compliments and sentinel Clinical Teaching and event reports Data from incident, education review of use of adverse event Medico-legal Performance, consent forms and sentinel data development event reports Consumer and Medico-legal complaints and management data compliments databases data Consumer Clinical complaints and Clinical audit research and compliments data publications data De-identified QI Other health Clinical audit committee workforce data reports information
Practice Mission Statement/ Goals/Aims Complaint management policy Consent policy and standardised procedure specific consent forms clinical practises and reduced variation in clinical practise Improved patient outcomes Reduced health care costs through reduced adverse events Clinical risk management policy Clinical incident monitoring and reporting policy Complaint management policy Guidelines for clinical incident investigation Establishment of a QI committee Informed consent guidelines and procedure specific consent forms Professional development and clinical skills training for staff Evidence based clinical practise guidelines Performance management policies and competency assessment processes Guidelines for introduction of new policies or procedures Consumer (patient) value Clinical performance and evaluation Clinical risk Professional development and management Examples of information tools Patient satisfaction survey Consumer complaints and compliments Data from review of use of consent forms De-identified patient data including: Complaints register Clinical incident, adverse event and sentinel event reports Medico-legal data Consumer complaints and compliments data Clinical audit data Clinical risk register Clinical incident, adverse event and sentinel event reports Medico-legal data Consumer complaints and compliments data Clinical audit data De-identified QI committee reports Staff satisfaction surveys Staff retention data Teaching and education Performance, development and management databases Clinical research and publications Other health workforce information
3-Chapter-Three_Safety,-quality-impr-and-education_V2.docx