Measures average Number of Requisition response time requisitions $500 Confirmation 4 business 92% from receipt of confirmed Response hours request to within 4 hours / time confirmation of total number of request receipt. requisitions. Number of requisitions for $500 Measures average which viable response time Resume resumes were from receipt of Submittal 4 business 92% provided to request to delivery Response days Agencies of first candidate's time within 4 resume. business days/ total number of requisitions. Measures staff turnover due to $500 Number of unplanned unplanned situations that are 10% position Attrition Rate N/A not caused by the (maximum) turnovers / State, not total number of including death, positions filled. serious illness, etc. Number of position $500 Measures 8% turnovers (due Performance N/A resource turnover (maximum) to inadequate Removal due to inadequate performance) / staff performance. total number of positions filled. Number of hiring $300 managers’ Measures satisfaction Customer customer Hiring Manager with service 80% or higher satisfaction with satisfaction Contractor’s survey results Contractor and services / total Subcontractors number of surveys answered
Requisition Confirmation Response time 4 business hours 92% Measures average response time from receipt of request to confirmation of request receipt. Number of requisitions confirmed within 4 hours / total number of requisitions. $500 Resume Submittal Response time 4 business days 92% Measures average response time from receipt of request to delivery of first candidate's resume. Number of requisitions for which viable resumes were provided to Agencies within 4 business days/ total number of requisitions. $500 Attrition Rate N/A 10% (maximum) Measures staff turnover due to unplanned situations that are not caused by the State, not including death, serious illness, etc. Number of unplanned position turnovers / total number of positions filled. $500 Performance Removal N/A 8% (maximum) Measures resource turnover due to inadequate staff performance. Number of position turnovers (due to inadequate performance) / total number of positions filled. $500 Customer service survey results Hiring Manager satisfaction 80% or higher Measures customer satisfaction with Contractor and Subcontractors Number of hiring managers’ satisfaction with Contractor’s services / total number of surveys answered $300
3141800-14-ACS.docx