3. Job Seeker Satisfaction results refer to job seekers’ level of satisfaction with their employment services provider and the various aspects of the assistance received. Table 3.1 DES job seeker satisfaction with the help suited to circumstances, – 31 December 2016 Satisfied or Very Neither Satisfied nor Dissatisfied or Very Satisfied Dissatisfied Dissatisfied (%) (%) (%) Employment Assistance/ Post Placement Support 62.0 17.7 20.3 Ongoing Support 73.8 12.7 13.4 Table 3.2 DES job seeker satisfaction with provider consideration of – individual needs, 31 December 20162 Satisfied or Very Neither Satisfied nor Dissatisfied or Very Satisfied Dissatisfied Dissatisfied (%) (%) (%) Employment Assistance/ Post Placement Support 63.2 17.1 19.7 Ongoing Support 74.7 12.3 13.0 Table 3.3 DES job seeker satisfaction with staff treatment of job seeker with – respect, 31 December 20162 Satisfied or Very Neither Satisfied nor Dissatisfied or Very Satisfied Dissatisfied Dissatisfied (%) (%) (%) Employment Assistance/ Post Placement Support 79.3 10.9 9.9 Ongoing Support 86.6 7.2 6.2 Table 3.4 DES job seeker satisfaction with overall quality of service, – 31 December 20162 Satisfied or Very Neither Satisfied nor Dissatisfied or Very Satisfied Dissatisfied Dissatisfied (%) (%) (%) Employment Assistance/ Post Placement Support 67.1 15.5 17.4 Ongoing Support 77.2 11.1 11.7
3. Job Seeker Satisfaction results refer to job seekers’ level of satisfaction with their employment services provider and the various aspects of the assistance received. Table 3.1 – DES job seeker satisfaction with the help suited to circumstances, 31 December 2016 Satisfied or Very Satisfied (%) Neither Satisfied nor Dissatisfied (%) Dissatisfied or Very Dissatisfied (%) Employment Assistance/ Post Placement Support 62.0 17.7 20.3 Ongoing Support 73.8 12.7 13.4 Table 3.2 – DES job seeker satisfaction with provider consideration of individual needs, 31 December 20162 Satisfied or Very Satisfied (%) Neither Satisfied nor Dissatisfied (%) Dissatisfied or Very Dissatisfied (%) Employment Assistance/ Post Placement Support 63.2 17.1 19.7 Ongoing Support 74.7 12.3 13.0 Table 3.3 – DES job seeker satisfaction with staff treatment of job seeker with respect, 31 December 20162 Satisfied or Very Satisfied (%) Neither Satisfied nor Dissatisfied (%) Dissatisfied or Very Dissatisfied (%) Employment Assistance/ Post Placement Support 79.3 10.9 9.9 Ongoing Support 86.6 7.2 6.2 Table 3.4 – DES job seeker satisfaction with overall quality of service, 31 December 20162 Satisfied or Very Satisfied (%) Neither Satisfied nor Dissatisfied (%) Dissatisfied or Very Dissatisfied (%) Employment Assistance/ Post Placement Support 67.1 15.5 17.4 Ongoing Support 77.2 11.1 11.7
employment_services_outcomes_report_january_2016_to_december_2016_-_disability_employment_services.docx