updates the record to reflect beneficiary’s the new address using the guidance in M21-1, Part III, Subpart ii, 3.C.1 downloads the mail from the portal for printing if being screened electronically generates a cover letter Return Mail sends the mail and cover letter to the new address uploads a copy of the cover letter to the eFolder, or associates the letter with the legacy paper claims folder and clears the EP 400. If a new address cannot be Important: located follow the guidance in M21-1, Part III, Subpart iii, 1.D.9.g. representative N/A updates the address using the guidance in notification M21-1, Part III, Subpart ii, 3.C.1 annotates the correct representative’s address on the VA Form 21-22, Appointment of Veterans Service Organization as or Representative, Claimant’s VA Form 21-22a, Appointment of individual as Claimant’s and Representative, resends letter(s). other essentialmail N/A updates the address using the guidance in (such as dependency M21-1, Part III, Subpart ii, 3.C.1, and verification, resends the letter(s) to the claimant. employment questionnaire, etc.) Notes: If a new address cannot be located follow the guidance in M21-1, Part III, Subpart iii, 1.D.9.i. The pending EP could be an 800 series work item or a controlling EP. Use the appropriate claim label for the EP 930 corresponding to the Note: previously pending EP Non-Rating Control Rating Control PMC Non-Rating Control – PMC Rating Control, or – PMC DIC Rvw/Ref/Other – EP 930 does not apply to returned mail issues for appeals, which Exception: can be controlled by reestablishing an EP 170.
updates the beneficiary’s record to reflect the new address using the guidance in M21-1, Part III, Subpart ii, 3.C.1 downloads the mail from the portal for printing if being screened electronically generates a Return Mail cover letter sends the mail and cover letter to the new address uploads a copy of the cover letter to the eFolder, or associates the letter with the legacy paper claims folder and clears the EP 400. Important: If a new address cannot be located follow the guidance in M21-1, Part III, Subpart iii, 1.D.9.g. representative notification updates the address using the guidance in M21-1, Part III, Subpart ii, 3.C.1 annotates the representative’s correct address on the VA Form 21-22, Appointment of Veterans Service Organization as Claimant’s Representative, or VA Form 21-22a, Appointment of individual as Claimant’s Representative, and resends letter(s). N/A other essentialmail (such as dependency verification, employment questionnaire, etc.) updates the address using the guidance in M21-1, Part III, Subpart ii, 3.C.1, and resends the letter(s) to the claimant. Notes: If a new address cannot be located follow the guidance in M21-1, Part III, Subpart iii, 1.D.9.i. The pending EP could be an 800 series work item or a controlling EP. N/A Note: Use the appropriate claim label for the EP 930 corresponding to the previously pending EP Non-Rating Control Rating Control PMC – Non-Rating Control PMC – Rating Control, or PMC – DIC Rvw/Ref/Other Exception: EP 930 does not apply to returned mail issues for appeals, which can be controlled by reestablishing an EP 170.
3-21-16_Key%20Changes%20M21-1III_iii_1_SecB.docx