Adverse Rumours Local media coverage Local media coverage National media National media – publicity/ long-term reduction in coverage with <3 days coverage with >3 days – reputation Potential for public short-term reduction in public confidence service well below service well below concern public confidence reasonable public reasonable public expectation expectation. MP Elements of public concerned (questions expectation not being in the House) met Total loss of public confidence Business Insignificant cost <5 per cent over 5–10 per cent over Non-compliance with Incident leading >25 Projects/ increase/ schedule project budget project budget national 10–25 per per cent over project Objectives slippage cent over project budget Schedule slippage Schedule slippage budget Schedule slippage Schedule slippage Key objectives not met Key is Key ‘political’ target ‘political’ target Key ‘political’ goal is is being achieved being achieved but target Key target is Key ‘political’ ‘political’ marginally below target or and impact prevents impact reduces not being achieved not being achieved is soon projected to improvement performance and impact prevents and the impact further deteriorate beyond marginally below improvement, or deteriorates the acceptable limits or target in the near substantial decline in position There is an agreed plan future or performance trend but it does not yet meet Performance currently the rising target on target, but there is no agreed plan to meet the target Finance Small loss Risk of Loss of 0.1–0.25 per Loss of 0.25–0.5 per Uncertain delivery of Non-delivery of key including claims claim remote cent of budget cent of budget key objective/Loss of objective/ Loss of >1 0.5–1.0 per cent of per cent of budget Claim less than Claim(s) between budget £10,000 £10,000 and £100,000 Failure to meet Claim(s) between specification/ slippage £100,000 and £1 million Loss of contract / payment by results Purchasers failing to pay on time Claim(s) >£1 million Service/business Loss/interruption of Loss/interruption of >8 Loss/interruption of >1 Loss/interruption of >1 Permanent loss of interruption >1 hour hours day week service or facility Environmental impact Minimal or no impact Minor impact on Moderate impact on Major impact on Catastrophic impact on on the environment environment environment environment environment
Adverse publicity/ reputation Rumours Potential for public concern Local media coverage – short-term reduction in public confidence Elements of public expectation not being met Local media coverage – long-term reduction in public confidence National media coverage with <3 days service well below reasonable public expectation National media coverage with >3 days service well below reasonable public expectation. MP concerned (questions in the House) Total loss of public confidence Business Projects/ Objectives Insignificant cost increase/ schedule slippage Key ‘political’ target is being achieved and impact prevents improvement <5 per cent over project budget Schedule slippage Key ‘political’ target is being achieved but impact reduces performance marginally below target in the near future or Performance currently on target, but there is no agreed plan to meet the target 5–10 per cent over project budget Schedule slippage Key ‘political’ goal is marginally below target or is soon projected to deteriorate beyond acceptable limits or There is an agreed plan but it does not yet meet the rising target Non-compliance with national 10–25 per cent over project budget Schedule slippage Key ‘political’ target not being achieved and impact prevents improvement, or substantial decline in performance trend Incident leading >25 per cent over project budget Schedule slippage Key objectives not met Key ‘political’ target is not being achieved and the impact further deteriorates the position Finance including claims Small loss Risk of claim remote Loss of 0.1–0.25 per cent of budget Claim less than £10,000 Loss of 0.25–0.5 per cent of budget Claim(s) between £10,000 and £100,000 Uncertain delivery of key objective/Loss of 0.5–1.0 per cent of budget Claim(s) between £100,000 and £1 million Purchasers failing to pay on time Non-delivery of key objective/ Loss of >1 per cent of budget Failure to meet specification/ slippage Loss of contract / payment by results Claim(s) >£1 million Service/business interruption Environmental impact Loss/interruption of >1 hour Minimal or no impact on the environment Loss/interruption of >8 hours Minor impact on environment Loss/interruption of >1 day Moderate impact on environment Loss/interruption of >1 week Major impact on environment Permanent loss of service or facility Catastrophic impact on environment
6.MCCG%20Incident%20and%20Nr%20Miss%20Policy%20March%202016.docx