Prepare professional N N A A A A 2.2.b correspondence. 2.3 Practice effective non-verbal communication skills Employ effective A A S S S S 2.3.a non-verbal behaviour. Practice active S S P P P P 2.3.b listening techniques. Establish trust and A A P P P P 2.3.c rapport with patients and colleagues. Recognize and react A A P P P P 2.3.d appropriately to behaviours. 2.4 Practice effective interpersonal relations Treat others with S S P P P P 2.4.a respect. Employ empathy and S S P P P P 2.4.b compassion while providing care. Recognize and react appropriately to A A P P P P 2.4.c persons exhibiting emotional reactions. Act in a confident S S P P P P 2.4.d manner. Act assertively as S S P P P P 2.4.e required. Employ diplomacy, S S P P P P 2.4.f tact and discretion. Employ conflict S S S S S S 2.4.g resolution skills. 3.1 Maintain good physical and mental health Maintain balance in X X A A A A 3.1.a personal lifestyle. Develop and maintain an X X A A A A 3.1.b appropriate support system. X X A A A A 3.1.c Manage stress.
2.2.b Prepare professional correspondence. N N A A A A 2.3 Practice effective non-verbal communication skills 2.3.a Employ effective non-verbal behaviour. A A S S S S 2.3.b Practice active listening techniques. S S P P P P 2.3.c Establish trust and rapport with patients and colleagues. A A P P P P 2.3.d Recognize and react appropriately to behaviours. A A P P P P 2.4 Practice effective interpersonal relations 2.4.a Treat others with respect. S S P P P P 2.4.b Employ empathy and compassion while providing care. S S P P P P 2.4.c Recognize and react appropriately to persons exhibiting emotional reactions. A A P P P P 2.4.d Act in a confident manner. S S P P P P 2.4.e Act assertively as required. S S P P P P 2.4.f Employ diplomacy, tact and discretion. S S P P P P 2.4.g Employ conflict resolution skills. S S S S S S 3.1 Maintain good physical and mental health 3.1.a Maintain balance in personal lifestyle. X X A A A A 3.1.b Develop and maintain an appropriate support system. X X A A A A 3.1.c Manage stress. X X A A A A
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