Figure Unable to complete investigation – Figure Retrospective Open and concluded investigation – – Figure Retrospective Open and unable to complete investigation – – Note: If the address associated with the check request is a PO box, or includes a street type that is not available in the Type’ drop-down menu, please include the PO box details or the full street name ‘Street and street type in the Name’ field. Include the street number (if applicable) and the suburb, state ‘Street and postcode details in the relevant fields as normal. Please see Raising check requests for examples of how this information should be entered. Viewing notifications Log in to the DWES Portal your user name and password and click on the tab ‘Notifications’ located near the top left of the screen. The default view displays any recent notifications. These can be filtered using the drop down menu on the right of the screen to display Created’, Modified’ or Viewed’ records ‘Recently ‘Recently ‘Recently (circled in red in Figure 29). Click the button located near the top left of the screen (circled in blue in Figure 29). ‘Go’ Figure Navigate to view Notifications – A list of notifications submitted by you or staff within your organisation will appear in the list (Figure 30). You can view any of these notifications by clicking the corresponding Notification ID for the notification (circled in red in Figure 30). You can also quickly edit a notification by clicking the link that ‘Edit’ corresponds to the notification (circled in blue in Figure 30; see Updating notifications). You can return to the default view of recent notifications by clicking on the tab at the top ‘Notifications’ left of the screen. Figure List of Notifications – Updating notifications When a notification progresses from a preliminary to completed investigation, or if further information becomes available, you can update the notification with additional information. Log in to the DWES Portal with your username and password. Open the notification you want to update (See Viewing notifications).
Figure – Unable to complete investigation Figure – Retrospective – Open and concluded investigation Figure – Retrospective – Open and unable to complete investigation Note: If the address associated with the check request is a PO box, or includes a street type that is not available in the ‘Street Type’ drop-down menu, please include the PO box details or the full street name and street type in the ‘Street Name’ field. Include the street number (if applicable) and the suburb, state and postcode details in the relevant fields as normal. Please see Raising check requests for examples of how this information should be entered. Viewing notifications Log in to the DWES Portal your user name and password and click on the ‘Notifications’ tab located near the top left of the screen. The default view displays any recent notifications. These can be filtered using the drop down menu on the right of the screen to display ‘Recently Created’, ‘Recently Modified’ or ‘Recently Viewed’ records (circled in red in Figure 29). Click the ‘Go’ button located near the top left of the screen (circled in blue in Figure 29). Figure – Navigate to view Notifications A list of notifications submitted by you or staff within your organisation will appear in the list (Figure 30). You can view any of these notifications by clicking the corresponding Notification ID for the notification (circled in red in Figure 30). You can also quickly edit a notification by clicking the ‘Edit’ link that corresponds to the notification (circled in blue in Figure 30; see Updating notifications). You can return to the default view of recent notifications by clicking on the ‘Notifications’ tab at the top left of the screen. Figure – List of Notifications Updating notifications When a notification progresses from a preliminary to completed investigation, or if further information becomes available, you can update the notification with additional information. Log in to the DWES Portal with your username and password. Open the notification you want to update (See Viewing notifications).
DWES-Portal-User-guide-for-service-providers.docx