Table 1 - Definition of key concepts Term Definition Administrative formality on our analysis we conclude that the term “administrative formality” is a synonym of “public service”. We therefore refer to the definition of “public service”. Public Service set of deeds and acts performed by or on behalf of a public administration for the benefit of a citizen, a business or another public administration. Business Event A certain stage in the business lifecycle with which a bundle of public services is associated in the context of a particular Member State. Key Business Event A Key Business Event comprises the generic stages of the business lifecycle, regardless from a specific Member State’s context, through which any business carries out its business activities and interaction with Government. We identify 12 Key Business Events: Starting a business Employing Staff Funding Business Operations & Taxation and Finance Legal & Regulatory Innovation Premises & Environment Returns and Obligations Expanding your Business Selling to Government Closing or Selling a business Public Service Portfolio The complete set of public services that is managed by a governmental service provider. The service portfolio is used to manage the entire lifecycle of all public services, and includes three categories: service pipeline (proposed or in development), service catalogue (live or available for deployment), and retired services. Catalogue of Public Services A catalogue of public services is a collection of descriptions of active public services that are provided by a public administration at any administrative (i.e. local, regional, national or pan-European). These descriptions are created following a common data model for representing public services.
Table 1 - Definition of key concepts Term Definition Administrative formality on our analysis we conclude that the term “administrative formality” is a synonym of “public service”. We therefore refer to the definition of “public service”. Public Service set of deeds and acts performed by or on behalf of a public administration for the benefit of a citizen, a business or another public administration. Business Event A certain stage in the business lifecycle with which a bundle of public services is associated in the context of a particular Member State. Key Business Event A Key Business Event comprises the generic stages of the business lifecycle, regardless from a specific Member State’s context, through which any business carries out its business activities and interaction with Government. We identify 12 Key Business Events: Starting a business Employing Staff Funding Business Operations & Taxation and Finance Legal & Regulatory Innovation Premises & Environment Returns and Obligations Expanding your Business Selling to Government Closing or Selling a business Public Service Portfolio The complete set of public services that is managed by a governmental service provider. The service portfolio is used to manage the entire lifecycle of all public services, and includes three categories: service pipeline (proposed or in development), service catalogue (live or available for deployment), and retired services. Catalogue of Public Services A catalogue of public services is a collection of descriptions of active public services that are provided by a public administration at any administrative (i.e. local, regional, national or pan-European). These descriptions are created following a common data model for representing public services.
D02.02%20-%20Definition%20and%20development%20of%20a%20data%20model%20for%20description%20of%20the%20services%20related%20to%20KBE-v0.22.docx