Research crisis and evaluate (start plan) Write and release an official statement Check social media and respond appropriately Monitor and manage news outlets Prepare spokesperson for interviews with the media Prepare CEO for interviews with the media Schedule conference if necessary Communication Channels Stakeholder Impact on Organization Channel to Communicate Stockholders/investors - Financial resource - In person, face-to-face (board meeting, investor - Strong stakes in the meeting) success of Disney Partners - Financial stakes - In person, face-to-face - Constant support - Skype meeting - Phone Consumers - Profit - Television - Consumer of products - Website
Research crisis and evaluate (start plan) Write and release an official statement Check social media and respond appropriately Monitor and manage news outlets Prepare spokesperson for interviews with the media Prepare CEO for interviews with the media Schedule conference if necessary Communication Channels Stakeholder Impact on Organization Channel to Communicate Stockholders/investors - Financial resource - Strong stakes in the success of Disney - In person, face-to-face (board meeting, investor meeting) Partners - Financial stakes - Constant support - In person, face-to-face - Skype meeting - Phone Consumers - Profit - Consumer of products - Television - Website
disney_crisis_plan.docx