Information for Parents How to comment or complain Little Heath Primary School Telephone: 01707 652104 e-mail: admin@littleheath.herts.sch.uk HOW TO COMMENT OR COMPLAIN We care about what you think Each day this school makes many decisions and tries hard to do the best for all the children. Your comments - either positive or negative - are helpful for future planning. You may want to talk to us a particular aspect of this school, though not actually make a complaint - you just want to get something your chest’. ‘off If you are dissatisfied about the way your child is being treated, or any actions or lack of action by us, please feel able to contact us using the details listed above. Our aims Your complaint will be dealt with honestly, politely and in confidence Your complaint will be looked into thoroughly and fairly If your complaint is urgent we will deal with it more quickly We will keep you up to date with progress at each stage You will get an apology if we have made a mistake You will be told what we are going to do to put things right You will get a full and clear written reply to formal complaints within 28 school days Little Primary School Telephone: 01707 652104 Web: admin@littleheath.herts.sch.uk How to make a complaint First If you have a concern about anything we do, or if you wish to make a complaint, you can do this by telephone, in person or in writing (by letter or email). We hope that most complaints can be settled quickly and informally, either by putting matters right
Information for Parents How to comment or complain Little Heath Primary School Telephone: 01707 652104 e-mail: admin@littleheath.herts.sch.uk HOW TO COMMENT OR COMPLAIN We care about what you think Each day this school makes many decisions and tries hard to do the best for all the children. Your comments - either positive or negative - are helpful for future planning. You may want to talk to us a particular aspect of this school, though not actually make a complaint - you just want to get something ‘off your chest’. If you are dissatisfied about the way your child is being treated, or any actions or lack of action by us, please feel able to contact us using the details listed above. Our aims Your complaint will be dealt with honestly, politely and in confidence Your complaint will be looked into thoroughly and fairly If your complaint is urgent we will deal with it more quickly We will keep you up to date with progress at each stage You will get an apology if we have made a mistake You will be told what we are going to do to put things right You will get a full and clear written reply to formal complaints within 28 school days Little Primary School Telephone: 01707 652104 Web: admin@littleheath.herts.sch.uk How to make a complaint First If you have a concern about anything we do, or if you wish to make a complaint, you can do this by telephone, in person or in writing (by letter or email). We hope that most complaints can be settled quickly and informally, either by putting matters right
Dealing%20with%20School%20Based%20Complaints.docx