100% 320,000 routes have been inspected 100% as part of the 2016/17 year n/a n/a 98.2% 95.0% Better n/a GREEN Figures taken from Transport Focus 62% 87% survey carried out in November (Transport Focus (2016 National 53% n/a 2016. Biggest influence on Survey 2016) Average) satisfaction increase is down to GREEN stability in the network. 98% Airport Passenger n/a 98% n/a satisfaction GREEN At lower geographical levels such as Cornwall there is a greater volatility 38% 32.9% in the figures than at higher levels (2016, 35.6% Growth Better such as the UK level. This means that National changes in the figures from one year Average) RED to the next can reflect volatility in the data. Target on average annual growth Economic of 0.64% over the 2010-16 period. [This period has been used as £23,099 earnings changes post-recession exhibit a different pattern to those £17,873 (2016, pre-recession]. Figures for latest year £17,372 Better GREEN National are provisional and will be revised the Average) following year. Growth rates are RED revised annually to take account of the latest year’s figures. CUSTOMERS AND SUPPORT SERVICES DIRECTORATE
n/a 100% 100% n/a 320,000 routes have been inspected as part of the 2016/17 year Better 95.0% 98.2% GREEN n/a (Transport Focus Survey 2016) n/a 53% 87% 62% (2016 National Average) GREEN Figures taken from Transport Focus survey carried out in November 2016. Biggest influence on satisfaction increase is down to stability in the network. Airport Passenger satisfaction n/a 98% 98% GREEN n/a Economic Growth Better 35.6% 32.9% 38% (2016, National Average) RED At lower geographical levels such as Cornwall there is a greater volatility in the figures than at higher levels such as the UK level. This means that changes in the figures from one year to the next can reflect volatility in the data. Better £17,372 £17,873 GREEN £23,099 (2016, National Average) RED Target on average annual growth of 0.64% over the 2010-16 period. [This period has been used as earnings changes post-recession exhibit a different pattern to those pre-recession]. Figures for latest year are provisional and will be revised the following year. Growth rates are revised annually to take account of the latest year’s figures. CUSTOMERS AND SUPPORT SERVICES DIRECTORATE
cpr-service-performance-q4.docx