Knowledge of software, E including Word, Excel, e-mail and the 2.6 internet. D Experience of working within a service 2.7 serving homeless individuals D Experience of working with individuals with complex issues including addictions 2.8 and/or mental health D 2.9 Experience of utilising a CRM system D Experience of implementing IT system 2.10 changes D Lived experience of using a homelessness or related service 3 Additional Job Requirements 3.1 Excellent communication, negotiation and E inter-personal skills to build effective relationships at all levels 3.2 Ability to remain calm under pressure and E difficult situations 3.3 Must be self-motivated with a positive E can-do approach 3.4 Strong commitment to equality and E diversity 3.5 Must be able to demonstrate a E commitment to our Values 3.6 Flexibility to work outside standard office E hours 3.7 Ability to establish and maintain clear E boundaries with customers 3.8 Ability to respond to/manage sensitive, E stressful and traumatic incidents effectively, using tact, diplomacy and assertiveness 3.9 Understanding of health and safety risks E for customers, colleagues and self Core Competencies Line Managers – (Deputy Managers and Line Managers) Descriptor Communication and Presents clear messages using a range of techniques. Identifies active listening as Clarification a key component to effective communication. Appropriately influences others.
2.6 2.7 2.8 2.9 2.10 Knowledge of software, including Word, Excel, e-mail and the internet. Experience of working within a service serving homeless individuals Experience of working with individuals with complex issues including addictions and/or mental health Experience of utilising a CRM system Experience of implementing IT system changes Lived experience of using a homelessness or related service E D D D D D 3 Additional Job Requirements 3.1 3.2 3.3 3.4 3.5 3.6 3.7 3.8 3.9 Excellent communication, negotiation and inter-personal skills to build effective relationships at all levels Ability to remain calm under pressure and difficult situations Must be self-motivated with a positive can-do approach Strong commitment to equality and diversity Must be able to demonstrate a commitment to our Values Flexibility to work outside standard office hours Ability to establish and maintain clear boundaries with customers Ability to respond to/manage sensitive, stressful and traumatic incidents effectively, using tact, diplomacy and assertiveness Understanding of health and safety risks for customers, colleagues and self E E E E E E E E E Core Competencies – Line Managers (Deputy Managers and Line Managers) Descriptor Communication and Clarification Presents clear messages using a range of techniques. Identifies active listening as a key component to effective communication. Appropriately influences others.
Deputy-Homelessness-Coordination-Manager-JD.docx