Introduction Lifeline was founded in 1963 by the late Reverend Dr Sir Alan Walker, after he received a call by a distressed man who three days later took his own life. Determined not to let loneliness, isolation or anxiety be the cause of other deaths, Sir Alan launched a crisis line out of Sydney. On day one, Lifeline received over one hundred calls for help. Lifeline now receives over a million contacts each year from people needing care and support either by telephone, the web or face-to-face. Lifeline has a presence in every state and territory operating from hundreds of locations and delivering a range of services specific to the needs of local communities. The work of Lifeline is made possible by over 11,000 volunteers who work in roles such as Crisis Support, retail outlets, assisting at Lifeline book fairs or through fundraising events or activities, as well as 1,000 staff who dedicate themselves to making Lifeline’s essential and lifesaving work possible. Lifeline's Strategic Framework Our Purpose To support Australians in times of crisis and equip individuals and communities to be resilient and suicide-safe. Our Vision An Australia free of suicide. Lifeline’s Guiding Principles Lifeline’s performance and reputation depends upon all of the decisions we each make and the actions we take every day. Our guiding principles underpin our decisions and actions and how we behave. We are guided by how we can best support and the community in delivering Lifeline’s Purpose We consistently demonstrate care and respect for other people through how we deal with colleagues, clients and the community. We demonstrate integrity, honesty, openness, personal excellence and constructive innovation in service provision, mutual respect and commitment in all of our behaviours and decisions. We will reinforce Lifeline’s reputation as an organisation of integrity, honesty, respect, care and trustworthiness. We listen to others without judgement. We believe suicide is mostly preventable. Callers to the 13 11 14 Service Approximately 3,500 crisis supporters work on Lifeline’s 24 hour crisis support line and answer over 2,000 calls every day from a wide spectrum of people across the Australian community. People call Lifeline for a variety of reasons including:
Introduction Lifeline was founded in 1963 by the late Reverend Dr Sir Alan Walker, after he received a call by a distressed man who three days later took his own life. Determined not to let loneliness, isolation or anxiety be the cause of other deaths, Sir Alan launched a crisis line out of Sydney. On day one, Lifeline received over one hundred calls for help. Lifeline now receives over a million contacts each year from people needing care and support either by telephone, the web or face-to-face. Lifeline has a presence in every state and territory operating from hundreds of locations and delivering a range of services specific to the needs of local communities. The work of Lifeline is made possible by over 11,000 volunteers who work in roles such as Crisis Support, retail outlets, assisting at Lifeline book fairs or through fundraising events or activities, as well as 1,000 staff who dedicate themselves to making Lifeline’s essential and lifesaving work possible. Lifeline's Strategic Framework Our Purpose To support Australians in times of crisis and equip individuals and communities to be resilient and suicide-safe. Our Vision An Australia free of suicide. Lifeline’s Guiding Principles Lifeline’s performance and reputation depends upon all of the decisions we each make and the actions we take every day. Our guiding principles underpin our decisions and actions and how we behave. We are guided by how we can best support and the community in delivering Lifeline’s Purpose We consistently demonstrate care and respect for other people through how we deal with colleagues, clients and the community. We demonstrate integrity, honesty, openness, personal excellence and constructive innovation in service provision, mutual respect and commitment in all of our behaviours and decisions. We will reinforce Lifeline’s reputation as an organisation of integrity, honesty, respect, care and trustworthiness. We listen to others without judgement. We believe suicide is mostly preventable. Callers to the 13 11 14 Service Approximately 3,500 crisis supporters work on Lifeline’s 24 hour crisis support line and answer over 2,000 calls every day from a wide spectrum of people across the Australian community. People call Lifeline for a variety of reasons including:
CSWT-Pre-enrolment-Course-Information-v10-January-2018-3.docx