Monash children aged Monash children by years, at key ages and Council nurses. These stages. consultations were offered for each of the 10 key developmental ages and stages for children under 4. We will provide parking 315 Residential Parking X The Disabled Parking Permits were all issued within 5 working days of receipt of a Parking permits within 5 working Permit applications and valid application. However, Council did not issue Residential Parking Permits days of the receipt of a 786 Disabled Parking within the target timeline of 5 working days. This was because the issuing of new valid application. Permit applications were permits was put on hold as Council was expecting to introduce a new permit received for the period. application process. During this time, all previous permits were honoured. Recreation We will deliver 99% of 99.93% of timetabled X timetabled classes for classes delivered group fitness, swim lessons, squads and multisport. Communication We will continually 100% achieved. On 30 X improve Council’s April 2015, Council went website and expand the live with a redeveloped functions that our website. The new website community can perform is user-friendly, no matter online via our website what device (smartphone, (i.e. make payments, tablet or desktop) people request Council services are using. We will keep and provide feedback). working to improve the website, including by expanding the number of payments and forms people can complete online. We will produce 11 100% achieved. Editions of X issues of the Monash the Monash Bulletin were Bulletin each year and produced and delivered to issue will be local households in each delivered to approx month (April, May and 67,000 households. June) of the quarter. We will report to the 100% achieved. A report X community on how we on Council’s performance have performed on the against the Customer targets set out in this Service Guarantee for the guarantee on a quarterly April-June 2015 quarter basis on the Monash was published on Council’s website and on an website in September annual basis through the 2015.
Monash children aged years, at key ages and stages. Monash children by Council nurses. These consultations were offered for each of the 10 key developmental ages and stages for children under 4. Parking We will provide parking permits within 5 working days of the receipt of a valid application. 315 Residential Parking Permit applications and 786 Disabled Parking Permit applications were received for the period. X The Disabled Parking Permits were all issued within 5 working days of receipt of a valid application. However, Council did not issue Residential Parking Permits within the target timeline of 5 working days. This was because the issuing of new permits was put on hold as Council was expecting to introduce a new permit application process. During this time, all previous permits were honoured. Recreation We will deliver 99% of timetabled classes for group fitness, swim lessons, squads and multisport. 99.93% of timetabled classes delivered X Communication We will continually improve Council’s website and expand the functions that our community can perform online via our website (i.e. make payments, request Council services and provide feedback). 100% achieved. On 30 April 2015, Council went live with a redeveloped website. The new website is user-friendly, no matter what device (smartphone, tablet or desktop) people are using. We will keep working to improve the website, including by expanding the number of payments and forms people can complete online. X We will produce 11 issues of the Monash Bulletin each year and issue will be delivered to approx 67,000 households. 100% achieved. Editions of the Monash Bulletin were produced and delivered to local households in each month (April, May and June) of the quarter. X We will report to the community on how we have performed on the targets set out in this guarantee on a quarterly basis on the Monash website and on an annual basis through the 100% achieved. A report on Council’s performance against the Customer Service Guarantee for the April-June 2015 quarter was published on Council’s website in September 2015. X
customer-service-guarantee-quarterly-report-april-june2015.docx