with the aim being to remove the offensive graffiti as soon as possible. Parks & Open We will visit all parks every All parks were visited X two - six weeks (seasonal) Space every one six weeks. – to ensure that the grass is maintained and to identify, remove or report any situations of risk or threat to public safety. We will inspect every All playgrounds X were inspected children’s park playground within timeframes either weekly or fortnightly in accordance (depending on their level of with level of use) to ensure they are use. safe, clean and usable. Animal We will conduct a minimum Target was achieved X of 20 hours of patrols of Management with 21.5 hours local parks per month. completed in January, 21.45 hours in February and 27.15 hours in March. We will respond to Target achieved. In X complaints about animal 12 complaints nuisances, such as barking about barking dogs dogs, within 3 working were received, of days. which 58% were responded to on the same day, 8% were responded to within 24 hours, and 34% were responded to within 48 hours. We will respond to reports All reports of dogs X of dogs wandering at large wandering at large and dog attacks within 24 and dog attacks were hours. responded to within 24 hours. There were 55 wandering at large complaints received
with the aim being to remove the offensive graffiti as soon as possible. Parks & Open Space We will visit all parks every two - six weeks (seasonal) to ensure that the grass is maintained and to identify, remove or report any situations of risk or threat to public safety. All parks were visited every one – six weeks. X We will inspect every children’s park playground either weekly or fortnightly (depending on their level of use) to ensure they are safe, clean and usable. All playgrounds were inspected within timeframes in accordance with level of use. X Animal Management We will conduct a minimum of 20 hours of patrols of local parks per month. Target was achieved with 21.5 hours completed in January, 21.45 hours in February and 27.15 hours in March. X We will respond to complaints about animal nuisances, such as barking dogs, within 3 working days. Target achieved. In 12 complaints about barking dogs were received, of which 58% were responded to on the same day, 8% were responded to within 24 hours, and 34% were responded to within 48 hours. X We will respond to reports of dogs wandering at large and dog attacks within 24 hours. All reports of dogs wandering at large and dog attacks were responded to within 24 hours. There were 55 wandering at large complaints received X
customer-service-guarantee-quarterly-report-jan-march-2015.docx