European Commission ISA Work – An eService (or a digital public service), in Programme; DIGIT – the EU context, is (part of) a public service Federated catalogue of that is made available electronically via an public services; D2.2 eService e-Government portal. The administrative Phase II Final report – procedures can be completed via a user WP 2: Requirements interface which is available on the Web. and Scenarios; Version 0.1 June 2013 European Commission ISA Work – Programme; DIGIT – A federated catalogue of public services is a Federated catalogue of Federated collection of catalogues of public services public services; D2.2 catalogue of public which are joined together following a Phase II Final report – services common data model for representing public WP 2: Requirements services. and Scenarios; Version 0.1 June 2013 The Services Directive requires the Member States to set up a Point of Single Contact. This is a public administration portal (and a European Commission one-stop-shop) for service providers with ISA Work – two main goals: providing information and Programme; DIGIT – completing administrative procedures. It is Federated catalogue of necessary for the portal to describe the Point of single public services; D2.2 requirements, procedures and formalities contact Phase II Final report – which are necessary to perform or access WP 2: Requirements the services within a Member State. It also and Scenarios; needs to provide contact details of Version 0.1 competent authorities, access to public June 2013 registers, and online forms, and process the applications filed. A PSC can be seen as a catalogue of public services. R. L. Daft, H. Willmott The organizational life is the life cycle Organizational Murphy (2010), of an organization from its creation to its Lifecycle Organization theory termination. and design, p. 356
eService An eService (or a digital public service), in the EU context, is (part of) a public service that is made available electronically via an e-Government portal. The administrative procedures can be completed via a user interface which is available on the Web. European Commission – ISA Work Programme; DIGIT – Federated catalogue of public services; D2.2 Phase II Final report – WP 2: Requirements and Scenarios; Version 0.1 June 2013 Federated catalogue of public services A federated catalogue of public services is a collection of catalogues of public services which are joined together following a common data model for representing public services. European Commission – ISA Work Programme; DIGIT – Federated catalogue of public services; D2.2 Phase II Final report – WP 2: Requirements and Scenarios; Version 0.1 June 2013 Point of single contact The Services Directive requires the Member States to set up a Point of Single Contact. This is a public administration portal (and a one-stop-shop) for service providers with two main goals: providing information and completing administrative procedures. It is necessary for the portal to describe the requirements, procedures and formalities which are necessary to perform or access the services within a Member State. It also needs to provide contact details of competent authorities, access to public registers, and online forms, and process the applications filed. A PSC can be seen as a catalogue of public services. European Commission – ISA Work Programme; DIGIT – Federated catalogue of public services; D2.2 Phase II Final report – WP 2: Requirements and Scenarios; Version 0.1 June 2013 Organizational Lifecycle The organizational life is the life cycle of an organization from its creation to its termination. R. L. Daft, H. Willmott Murphy (2010), Organization theory and design, p. 356
d02.02_-_definition_and_development_of_a_data_model_for_description_of_the_services_related_to_kbe-v1.05.docx