Sub 2 The Procuring Agency will assign one of four levels of priority to each request: is the most severe program error and represents a situation Priority 1 where mission critical features and functions of the Commercial Vehicle Oversize/Over Weight Permitting and Routing System are unavailable and no practical alternate mode of operation is available. Priority 1 problems will be corrected or a solution will be provided by Contractor for corrective action within two (2) hours. Priority 2 indicates a problem in which certain features and functionality are not available and no practical alternate mode of operation is available. Priority 2 problems will be corrected or a plan will be provided by the Contractor for corrective action within one (1) Business Day. Priority 3 is the normal problem priority assignment. “next-in-line” At this level, requests are worked on in the order in which they are received. Priority 3 problems will be corrected or a plan will be provided by Contractor for corrective action within ten (10) Business Days. Priority 4 is the Release assignment. At this level, requests are worked on as deemed appropriate by Procuring Agency. Priority 4 issues will be incorporated into specific releases, documented in an Application Deployment Package, which will be scheduled for delivery at the discretion of the Procuring Agency after time and cost estimates are provided by the Contractor and approved by the Agency, if applicable. As such, priority 4 issues will be due at the time the specific Release is delivered. Year 2 Hosting, Support and Maintenance Deliverable 11: Deliverable Name Due Date Compensation Begins 24 Months after Acceptance of Deliverable Year 2 Hosting, Support Not to exceed $140,541.34 #6, and Ends 36 Months and Maintenance including Receipts Tax. after Acceptance of Deliverable 6.
Sub 2 The Procuring Agency will assign one of four levels of priority to each request: Priority 1 is the most severe program error and represents a situation where mission critical features and functions of the Commercial Vehicle Oversize/Over Weight Permitting and Routing System are unavailable and no practical alternate mode of operation is available. Priority 1 problems will be corrected or a solution will be provided by Contractor for corrective action within two (2) hours. Priority 2 indicates a problem in which certain features and functionality are not available and no practical alternate mode of operation is available. Priority 2 problems will be corrected or a plan will be provided by the Contractor for corrective action within one (1) Business Day. Priority 3 is the normal “next-in-line” problem priority assignment. At this level, requests are worked on in the order in which they are received. Priority 3 problems will be corrected or a plan will be provided by Contractor for corrective action within ten (10) Business Days. Priority 4 is the Release assignment. At this level, requests are worked on as deemed appropriate by Procuring Agency. Priority 4 issues will be incorporated into specific releases, documented in an Application Deployment Package, which will be scheduled for delivery at the discretion of the Procuring Agency after time and cost estimates are provided by the Contractor and approved by the Agency, if applicable. As such, priority 4 issues will be due at the time the specific Release is delivered. Deliverable 11: Year 2 Hosting, Support and Maintenance Deliverable Name Due Date Compensation Year 2 Hosting, Support and Maintenance Begins 24 Months after Acceptance of Deliverable #6, and Ends 36 Months after Acceptance of Deliverable 6. Not to exceed $140,541.34 including Receipts Tax.
DPS%20OS-OW-Permitting-Routing%20FINAL%20Project-Management-Plan%202014-04-17.docx