Your organisation’s contractual requirements. Behaviours When performing to Encourage, generate and recognise innovative this standard, you solutions are likely to Find practical ways to overcome obstacles demonstrate the Listen actively, ask questions, clarify points and restate following or rephrase statements to check mutual understanding behaviours: Present information clearly, concisely, accurately and in ways that promote understanding Demonstrate a clear understanding of different customers and their real and perceived needs Develop and tailor products and services to ensure customers’ needs are met Encourage and welcome feedback from others and use this feedback constructively Seek out and act on new business opportunities Comply with, and ensure others comply with, requirements, industry regulations, organisational policies and professional codes Prioritise objectives and plan work to make the effective use of time and resources Seek to understand people’s needs and motivations Communicate clearly the value and benefits of a proposed course of action Work towards solutions ‘win-win’ Identify and work with people and organisations that can provide support for your work Skills When performing to Analysing this standard, you Communicating are likely to Evaluating demonstrate the following skills: Information management Innovating
Your organisation’s contractual requirements. Behaviours When performing to this standard, you are likely to demonstrate the following behaviours: Encourage, generate and recognise innovative solutions Find practical ways to overcome obstacles Listen actively, ask questions, clarify points and restate or rephrase statements to check mutual understanding Present information clearly, concisely, accurately and in ways that promote understanding Demonstrate a clear understanding of different customers and their real and perceived needs Develop and tailor products and services to ensure customers’ needs are met Encourage and welcome feedback from others and use this feedback constructively Seek out and act on new business opportunities Comply with, and ensure others comply with, requirements, industry regulations, organisational policies and professional codes Prioritise objectives and plan work to make the effective use of time and resources Seek to understand people’s needs and motivations Communicate clearly the value and benefits of a proposed course of action Work towards ‘win-win’ solutions Identify and work with people and organisations that can provide support for your work Skills When performing to this standard, you are likely to demonstrate the following skills: Analysing Communicating Evaluating Information management Innovating
DB6261_SVQ_Management_at_SCQF_L11_Assessment_Guidance.docx