3. Transparency Operational transparency exists when leaders, patients and their families, organizations and the community are able to visibly see the activities involved in the learning process. It provides clarity over decision making and monitoring of performance. Transparent organizations openly share data and other information concerning safe, respectful and reliable care with staff and partners and families and encourage a dialogue regarding shared information. The organization meets its A proportion of leaders Leaders spend time on the Leaders create the legal or minimum visit the floor’ at least floor’ at least every expectation that all are ‘shop ‘shop requirements in terms of twice a year. month and review local data using learning boards to share publishing data or Learning boards may be in use with teams. the process of learning and communicating with a patient in a couple of but they Some managers are use improvement. or family following an adverse are not regularly updated so learning boards and Senior leaders spend a event. the information may not be encourage to participate significant proportion of time Data or information shared is current. in the process of populating reviewing learning boards and high level and not used for Learning boards are updated the learning boards. highlighting learning. learning or improvement. in preparation for a visit from Patients and families are Managers are adept at using Leaders rarely time a leader or visitor but are not deeply involved in all learning boards to share the visiting the floor’. used routinely by staff. investigations of adverse improvement journey. ‘shop Data is not typically displayed Patients and families have events and are Patients and families are around the organization, some involvement in some Patient and families are actively engaged in the where it is it tends to be high investigations or routinely involved in improvement functions of the level or may be out of date. improvement activities but improvement activities organization and feel that Patients and families are not this is relatively superficial. although this involvement they can the involved in investigations. may be quite limited at times. communication they receive. Just beginning Making progress Significant impact Exemplary Please provide a brief description of the type of data or other evidence you used to inform your choice: 4. Teamwork & Communication
3. Transparency Operational transparency exists when leaders, patients and their families, organizations and the community are able to visibly see the activities involved in the learning process. It provides clarity over decision making and monitoring of performance. Transparent organizations openly share data and other information concerning safe, respectful and reliable care with staff and partners and families and encourage a dialogue regarding shared information. The organization meets its legal or minimum requirements in terms of publishing data or communicating with a patient or family following an adverse event. Data or information shared is high level and not used for learning or improvement. Leaders rarely time visiting the ‘shop floor’. Data is not typically displayed around the organization, where it is it tends to be high level or may be out of date. Patients and families are not involved in investigations. A proportion of leaders visit the ‘shop floor’ at least twice a year. Learning boards may be in use in a couple of but they are not regularly updated so the information may not be current. Learning boards are updated in preparation for a visit from a leader or visitor but are not used routinely by staff. Patients and families have some involvement in some investigations or improvement activities but this is relatively superficial. Leaders spend time on the ‘shop floor’ at least every month and review local data with teams. Some managers are use learning boards and encourage to participate in the process of populating the learning boards. Patients and families are deeply involved in all investigations of adverse events and are Patient and families are routinely involved in improvement activities although this involvement may be quite limited at times. Leaders create the expectation that all are using learning boards to share the process of learning and improvement. Senior leaders spend a significant proportion of time reviewing learning boards and highlighting learning. Managers are adept at using learning boards to share the improvement journey. Patients and families are actively engaged in the improvement functions of the organization and feel that they can the communication they receive. Just beginning Making progress Significant impact Exemplary Please provide a brief description of the type of data or other evidence you used to inform your choice: 4. Teamwork & Communication
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