06 Staff cuts 07 Treatment not available 08 Drug not available 09 Other (free text) 01 Services provision 02 Purchasing problems E43. NHS Board 04 Supply of drugs / medicines Purchasing When a NHS Board uses a service not approved of by a 05 patient/relative (e.g. Contact to a taxi firm) 06 Other (free text) 01 Arrangements after patients death E44. Mortuary / 02 Delayed release of the body post mortem 04 Where a relative feels the experience of visiting the arrangements mortuary could have been better Next of kin given incorrect information on a proposed 05 Other (free text) 07 01 Therapies 02 Wrong diagnosis 03 Wrong medicine given 04 Problems with medication 05 Wrong treatment given 06 Treatment against will 07 Lack of pain management 08 Falls from bed / trolley 09 Length of time having to be seen in different departments 10 Waiting to see doctor / nurse once been admitted 11 Error in performing a procedure on patient 12 Lengthy Consultation 13 Patient being restrained or controlled 14 Samples go missing 15 Co-ordination of clinical treatment 16 Medications not given on discharge 17 Error with prescription F51. Clinical Treatment 18 Staff not observing patient Treatment 19 Waiting for fitting 20 Waiting for medication 21 Waiting for scans 22 Treatment postponed 23 Treatment cancelled 24 Poor aftercare 25 Poor nursing care 26 Invasive procedure carried out 27 Lack of continuity 28 Waiting for test to be carried out 29 Treatment didn’t have expected outcome 30 Test results lost or mislaid 31 Test results unclear 32 Other (free text) ****NEW CODES ADDED AS AT 3RD June 2009 **** 33 Disagreement with treatment / care plan 34 Poor medical treatment
06 Staff cuts 07 Treatment not available 08 Drug not available 09 Other (free text) E43. NHS Board Purchasing 01 Services provision 02 Purchasing problems 04 Supply of drugs / medicines 05 When a NHS Board uses a service not approved of by a patient/relative (e.g. Contact to a taxi firm) 06 Other (free text) E44. Mortuary / post mortem arrangements 01 Arrangements after patients death 02 Delayed release of the body 04 Where a relative feels the experience of visiting the mortuary could have been better 05 Next of kin given incorrect information on a proposed 07 Other (free text) Treatment F51. Clinical Treatment 01 Therapies 02 Wrong diagnosis 03 Wrong medicine given 04 Problems with medication 05 Wrong treatment given 06 Treatment against will 07 Lack of pain management 08 Falls from bed / trolley 09 Length of time having to be seen in different departments 10 Waiting to see doctor / nurse once been admitted 11 Error in performing a procedure on patient 12 Lengthy Consultation 13 Patient being restrained or controlled 14 Samples go missing 15 Co-ordination of clinical treatment 16 Medications not given on discharge 17 Error with prescription 18 Staff not observing patient 19 Waiting for fitting 20 Waiting for medication 21 Waiting for scans 22 Treatment postponed 23 Treatment cancelled 24 Poor aftercare 25 Poor nursing care 26 Invasive procedure carried out 27 Lack of continuity 28 Waiting for test to be carried out 29 Treatment didn’t have expected outcome 30 Test results lost or mislaid 31 Test results unclear 32 Other (free text) ****NEW CODES ADDED AS AT 3RD June 2009 **** 33 Disagreement with treatment / care plan 34 Poor medical treatment
Definitions_Document_V27_5.docx