Unit Code VU21775 Unit Develop interpersonal communication skills for the workplace Unit Descriptor This unit describes the skills and knowledge to interact and communicate with others in employment settings. Employability Skills This unit contains employability skills. Application of the Unit This unit applies to learners with intellectual disabilities who wish to improve their employment options. Element Performance Criteria Elements describe the Performance criteria describe the required performance needed to essential outcomes of a unit of demonstrate achievement of the element they identify the standard for – competency. Elements the element. Where bold/italicised text is used, further information or describe actions or outcomes explanation is detailed in the required skills and knowledge and/or the that are demonstrable and range statement. Assessment of performance is to be consistent with the assessable. evidence guide. 1 Initiate and maintain 1.1 Identify ways that are commonly used to open communication in the conversations workplace 1.2 Greet others using appropriate expressions and gestures 1.3 Ask questions and make statements appropriate to the conversation 1.4 Use appropriate strategies to suit different audiences 1.5 Use strategies to keep communication open 1.6 Use appropriate body language to indicate interest and maintain conversation 2 Use strategies to 2.1 Use appropriate strategies to interrupt or join conversations. participate in 2.2 Use appropriate expressions, conventions and timing to end communication in the workplace conversations with others. 3 Use interpersonal skills 3.1 Identify types of behaviour appropriate to formal and informal and behaviours in the situations in the workplace workplace 3.2 Clarify communication requirements and social conventions to suit situations in the workplace 3.3 appropriate behaviour to formal and informal situations in the workplace 4.1 Clarify personal rights and responsibilities to maintain safety of self and others
Unit Code VU21775 Unit Develop interpersonal communication skills for the workplace Unit Descriptor This unit describes the skills and knowledge to interact and communicate with others in employment settings. Employability Skills This unit contains employability skills. Application of the Unit This unit applies to learners with intellectual disabilities who wish to improve their employment options. Element Elements describe the essential outcomes of a unit of competency. Elements describe actions or outcomes that are demonstrable and assessable. Performance Criteria Performance criteria describe the required performance needed to demonstrate achievement of the element – they identify the standard for the element. Where bold/italicised text is used, further information or explanation is detailed in the required skills and knowledge and/or the range statement. Assessment of performance is to be consistent with the evidence guide. 1 Initiate and maintain communication in the workplace 1.1 Identify ways that are commonly used to open conversations 1.2 Greet others using appropriate expressions and gestures 1.3 Ask questions and make statements appropriate to the conversation 1.4 Use appropriate strategies to suit different audiences 1.5 Use strategies to keep communication open 1.6 Use appropriate body language to indicate interest and maintain conversation 2 Use strategies to participate in communication in the workplace 2.1 Use appropriate strategies to interrupt or join conversations. 2.2 Use appropriate expressions, conventions and timing to end conversations with others. 3 Use interpersonal skills and behaviours in the workplace 3.1 Identify types of behaviour appropriate to formal and informal situations in the workplace 3.2 Clarify communication requirements and social conventions to suit situations in the workplace 3.3 appropriate behaviour to formal and informal situations in the workplace 4.1 Clarify personal rights and responsibilities to maintain safety of self and others
curr22302VICWork%20Education.docx