When? Forms/tools What to do? Indicative timescales Plan the work , communicate with the team and Week 1-4 set date to start. (Select a typical week(s)) Draw out and analyse high Appendix 1 Week 5-6 level patient flow map. Record incoming queries and Appendix 2 1-4 week period requests from all routes Record appointment requests Appendix 3 1-4 week period from all routes Collect appointment activity Appendices 7,8 data and lost activity and 1-4 week period extras Record appropriateness of Appendix 4,5 1-2 week period consultations Record and partner time Appendix 6 At any point before available week 16 Analyse the data (Demand, Appendices Week 16-20 capacity and activity.) 9,10 Discuss the analyses and any additional information such as annual access survey and Week 20-24 patient and views and submit the Appendix 11 Practice Action Report Week 24 Template by 15th March 2015 Step 1 Know your patients and practice Create a patient flow map Draw out a high level patient flow map, focussing on the patient’s journey from home into and through the practice. (Appendix 1 contains one for use or adaptation.) Identify and mark decision points, handoffs and other points that can result in delays for patients.
What to do? Forms/tools When? Indicative timescales Plan the work , communicate with the team and set date to start. (Select a typical week(s)) Week 1-4 Draw out and analyse high level patient flow map. Appendix 1 Week 5-6 Record incoming queries and requests from all routes Appendix 2 1-4 week period Record appointment requests from all routes Appendix 3 1-4 week period Collect appointment activity data and lost activity and extras Appendices 7,8 1-4 week period Record appropriateness of consultations Appendix 4,5 1-2 week period Record and partner time available Appendix 6 At any point before week 16 Analyse the data (Demand, capacity and activity.) Appendices 9,10 Week 16-20 Discuss the analyses and any additional information such as annual access survey and patient and views Week 20-24 and submit the Practice Action Report Template by 15th March 2015 Appendix 11 Week 24 Step 1 Know your patients and practice Create a patient flow map Draw out a high level patient flow map, focussing on the patient’s journey from home into and through the practice. (Appendix 1 contains one for use or adaptation.) Identify and mark decision points, handoffs and other points that can result in delays for patients.
DC20140502documentation.docx