KPI 1 (Efficiency) KPI 1 is an efficiency indicator seeks to minimise the average time taken by Providers to achieve employment outcomes for their Participants. Efficiency is implicitly captured by the existing effectiveness performance measures and the Star Ratings regression methodology. KPI 2 (Effectiveness) The effectiveness KPI seeks to maximise the number of Job Placements, 13 and Outcomes, and 52 Week Sustainability Indicators achieved by Participants, as well as the number of Participants maintained in employment where assistance is required. There is also recognition in the Bonus Outcomes performance measure (no financial payment) for achieving Outcomes for Aboriginal and Torres Strait Islander peoples. KPI 3 (Quality) Quality is an important part of the DES Performance Framework and is embedded in the DES program arrangements. Certification against the National Standards for Disability Services is the main factor in assessing quality. In addition, Job Plan assessments form part of the performance assessment for KPI 3. The Department undertakes quality assessment of Job Plans to ensure they are tailored to the individual needs of the Participant. Feedback from Participants and Employers and the delivery of Service in accordance with the Code of Practice and Service Guarantee (see section 8.4) are also assessed for this KPI. Where a DES Provider chooses to invest in additional quality systems such as business excellence frameworks, the Department also takes this into account. The Star Ratings calculations do not include KPI 3. However, KPI 3 may be considered in any future Grant Agreement extensions or purchasing exercises. The Department may also take into account other factors in assessing a Provider’s performance as set out in the Grant Agreement. The Department will provide clear and timely feedback to DES Providers about the quality of their Services to give DES Providers the opportunity to address any issues raised. Assessment of the quality of a DES Provider’s Service may include feedback from Participants on a DES Provider’s claims against the of Connections for Quality service indicators (see section 8.3) and extent of collaboration with other community services that can support Participants, such as mental health services.
KPI 1 (Efficiency) KPI 1 is an efficiency indicator seeks to minimise the average time taken by Providers to achieve employment outcomes for their Participants. Efficiency is implicitly captured by the existing effectiveness performance measures and the Star Ratings regression methodology. KPI 2 (Effectiveness) The effectiveness KPI seeks to maximise the number of Job Placements, 13 and Outcomes, and 52 Week Sustainability Indicators achieved by Participants, as well as the number of Participants maintained in employment where assistance is required. There is also recognition in the Bonus Outcomes performance measure (no financial payment) for achieving Outcomes for Aboriginal and Torres Strait Islander peoples. KPI 3 (Quality) Quality is an important part of the DES Performance Framework and is embedded in the DES program arrangements. Certification against the National Standards for Disability Services is the main factor in assessing quality. In addition, Job Plan assessments form part of the performance assessment for KPI 3. The Department undertakes quality assessment of Job Plans to ensure they are tailored to the individual needs of the Participant. Feedback from Participants and Employers and the delivery of Service in accordance with the Code of Practice and Service Guarantee (see section 8.4) are also assessed for this KPI. Where a DES Provider chooses to invest in additional quality systems such as business excellence frameworks, the Department also takes this into account. The Star Ratings calculations do not include KPI 3. However, KPI 3 may be considered in any future Grant Agreement extensions or purchasing exercises. The Department may also take into account other factors in assessing a Provider’s performance as set out in the Grant Agreement. The Department will provide clear and timely feedback to DES Providers about the quality of their Services to give DES Providers the opportunity to address any issues raised. Assessment of the quality of a DES Provider’s Service may include feedback from Participants on a DES Provider’s claims against the of Connections for Quality service indicators (see section 8.3) and extent of collaboration with other community services that can support Participants, such as mental health services.
des_grant_opportunity_guidelines_amended_17_oct.docx