ALIGNING CORE BUSINESS TO ORGANIZATION: HOW TEAM IS PERCEIVED BY ORGANIZATION: Clear Mission/Purpose Reputation/Credibility How is the team perceived by both internal and external There is a common purpose that is understood and customers/ stakeholders? accepted by all members Understanding Stakeholder and Agreed on Goals Customer Requirements Everyone what needs to be accomplished to Do we know and agree on what constitutes good customer achieve the purpose and what the priorities are service? Organization Measures to Determine Success Understood Process for Communicating and The team has and uses measures to determine how Working Effectively with All Outside of Group well the goals are being met Does the team understand how communication and decisions are made outside of the team?
Organization ALIGNING CORE BUSINESS TO ORGANIZATION: Clear Mission/Purpose There is a common purpose that is understood and accepted by all members Agreed on Goals Everyone what needs to be accomplished to achieve the purpose and what the priorities are Measures to Determine Success The team has and uses measures to determine how well the goals are being met HOW TEAM IS PERCEIVED BY ORGANIZATION: Reputation/Credibility How is the team perceived by both internal and external customers/ stakeholders? Understanding Stakeholder and Customer Requirements Do we know and agree on what constitutes good customer service? Understood Process for Communicating and Working Effectively with All Outside of Group Does the team understand how communication and decisions are made outside of the team?
CreatingEffectiveTeam.docx