variance. It all depends their budget, it will on how well they do affect the variance with their budget for negatively. the year at their store. Inventory Turnover The store can have a The can have an The store can have a high inventory turnover even inventory turnover low inventory turnover because their sales because their sales are because their sales were higher than usual. not higher or lower were lower than usual. The store needs to than usual. The store The store does not need stock up on inventory does not need to stock to stock up on inventory when they have a high up on inventory because they have inventory turnover. because they have a enough if sales are Employees have a lot to turnover it will be down. Employees have do with increasing sales, minimal. Employees can a lot to do with and management will increase or decrease decreasing sales, and keep up with inventory the inventory turnover management will have to support the sales. with their sales. to watch the inventory carefully. Customer: Customer Acquisition The employees have The employees have The employees have no proficient customer limited customer customer service skills, service skills because service skills, but they and they are not trying they are trying to in are still trying to bring to bring in new regular a new regular customer. in new regular customers. The If the customer looks customers. The employee will treat the unfamiliar, then the employee will help the new customer like any employee should cater customer with what other person with bad the individual, so the they ask for, but they customer service skills, customer leaves with a do not go above and which ensure the drink or product that beyond to make sure to customer will not want they love. The keep the customer to repeat their service. customers’ repeat visits coming back to their will show that the store. customer service provided by the employee acquired or gained a new customer. The customer is helpful The customer is The customer is not Customer Profitability with the revenue of the sometimes helpful with helpful with the store because each the revenue of the store revenue of the store customer spends about because each customer because each customer the same amount of spends around the spends different money each time they same amount. Regular amounts and does not come in the store. customer service will be always come in Excellent customer helpful sometimes, regularly. Bad customer service makes a normal where a regular service will make a customer, who normally customer buys regular customer into a
variance. It all depends on how well they do with their budget for the year at their store. their budget, it will affect the variance negatively. Inventory Turnover The store can have a high inventory turnover because their sales were higher than usual. The store needs to stock up on inventory when they have a high inventory turnover. Employees have a lot to do with increasing sales, and management will keep up with inventory to support the sales. The can have an even inventory turnover because their sales are not higher or lower than usual. The store does not need to stock up on inventory because they have a turnover it will be minimal. Employees can increase or decrease the inventory turnover with their sales. The store can have a low inventory turnover because their sales were lower than usual. The store does not need to stock up on inventory because they have enough if sales are down. Employees have a lot to do with decreasing sales, and management will have to watch the inventory carefully. Customer: Customer Acquisition The employees have proficient customer service skills because they are trying to in a new regular customer. If the customer looks unfamiliar, then the employee should cater the individual, so the customer leaves with a drink or product that they love. The customers’ repeat visits will show that the customer service provided by the employee acquired or gained a new customer. The employees have limited customer service skills, but they are still trying to bring in new regular customers. The employee will help the customer with what they ask for, but they do not go above and beyond to make sure to keep the customer coming back to their store. The employees have no customer service skills, and they are not trying to bring in new regular customers. The employee will treat the new customer like any other person with bad customer service skills, which ensure the customer will not want to repeat their service. Customer Profitability The customer is helpful with the revenue of the store because each customer spends about the same amount of money each time they come in the store. Excellent customer service makes a normal customer, who normally The customer is sometimes helpful with the revenue of the store because each customer spends around the same amount. Regular customer service will be helpful sometimes, where a regular customer buys The customer is not helpful with the revenue of the store because each customer spends different amounts and does not always come in regularly. Bad customer service will make a regular customer into a
cur_570_level_4_rubric.docx