Information and advice 2.1 At a national level… 2.2a/b At a regional level… 2.3 At a level… 2.2a provide carers with information and advice, tailored to their needs and provide carers with access to provide carers with information and circumstances. The purpose of this relevant information, via a digital advice, in conjunction with other existing service is to… 2.2b provide carers with short term support platform. funded service delivery. to navigate, coordinate and access other services. all carers. This service will benefit… There will be no access restrictions or requirements. By contacting regional hub (via the Carers will be able national 1800 number) to access this By visiting the website As part of service delivery activities service… As part of outreach activities and events 2.2a Phone (through a national 1800 number), hardcopy materials (national Online The channels for Hardcopy materials (national collateral) this service will be collateral) Hardcopy materials … 2.2b Phone (through a national 1800 number) The people who An online web support team (to support the delivery assist users experiencing Carer support staff at regional hubs Government funded services of this service will technical difficulties) be… The supporting National website technology An ideas and inspiration wall for carers to read and post carer related content (similar to Pinterest) capabilities will National marketing and mailing system include… The service will be National Service Infrastructure Regional Hub program Government funded programs funded under the… program
Information and advice 2.1 At a national level… 2.2a/b At a regional level… 2.3 At a level… The purpose of this service is to… provide carers with access to relevant information, via a digital platform. 2.2a provide carers with information and advice, tailored to their needs and circumstances. 2.2b provide carers with short term support to navigate, coordinate and access other services. provide carers with information and advice, in conjunction with other existing funded service delivery. This service will benefit… all carers. There will be no access restrictions or requirements. Carers will be able to access this service… By visiting the website By contacting regional hub (via the national 1800 number) As part of outreach activities and events As part of service delivery activities The channels for this service will be … Online Hardcopy materials 2.2a Phone (through a national 1800 number), hardcopy materials (national collateral) 2.2b Phone (through a national 1800 number) Hardcopy materials (national collateral) The people who support the delivery of this service will be… An online web support team (to assist users experiencing technical difficulties) Carer support staff at regional hubs Government funded services The supporting technology capabilities will include… National website An ideas and inspiration wall for carers to read and post carer related content (similar to Pinterest) National marketing and mailing system The service will be funded under the… National Service Infrastructure program Regional Hub program Government funded programs
draft_service_delivery_model_0.docx