2 The learner will know about the possible consequences of poor customer service The learner must know: Assessment Requirements Evidence Location How poor customer Learner should how The following assessment methods can 2.a state service can affect poor customer service can be used in the assessment of this customers, the affect: standard: organisation and staff (a) customers and answers (b) the organisation questions and answers (c) staff discussion or pictorial information This list is not exhaustive and other 2.b How to report a complaint Learner should how to appropriate assessment methods may be made by a customer report a complaint made by used. a customer. 3 The learner will know about the possible consequences of poor customer service The learner must know: Assessment Requirements Evidence Location
2 The learner will know about the possible consequences of poor customer service The learner must know: Assessment Requirements Evidence Location 2.a How poor customer service can affect customers, the organisation and staff Learner should state how poor customer service can affect: (a) customers (b) the organisation (c) staff The following assessment methods can be used in the assessment of this standard: and answers questions and answers discussion or pictorial information This list is not exhaustive and other appropriate assessment methods may be used. 2.b How to report a complaint made by a customer Learner should how to report a complaint made by a customer. 3 The learner will know about the possible consequences of poor customer service The learner must know: Assessment Requirements Evidence Location
Customer%20Service%20Skills%20E3%20CV3%20AIM%20Awards%20Component%20V1-1.docx