4.2.2 Determine any barriers or concerns with General Manager/Senior Case As required current referrals process; agree joint plan to Management staff overcome barriers 4.2.3 Regularly communicate statistics on referral General Manager/Senior Case As required numbers and client outcomes Management staff 4.3 Clients and families nominate CCT to 4.3.1 Clarify and promote how clients may ask for General Manager ongoing provide services based on CCT as preferred service provider relationships with CCT partners 4.3.2 Clearly outline how to ask for CCT services on General Manager ongoing website and in promotional material 4.4 My Aged Care portal becomes 4.4.1 Continue to build relationship with My Aged General Manager ongoing significant source of client referrals Care assessors enabling them to understand – the range and quality of services delivered by CCT 4.4.2 Annually review source of referrals with Board General Manager Annually to establish patterns and opportunities 4.4.3 Use MAC to market services as appropriate General Manager ongoing 4.5 Attendance at significant Aged Care 4.5.1 CCT attendance and participation as General Manager and staff Annually or as Events/seminars and learning warranted required opportunities Strategic Direction Five Organisational excellence and innovative culture – Goal: Develop CCT’s organisational capacity to continue to provide high quality service to clients, and meet the future challenges through innovative thinking and solutions Desired outcomes: Board clearly sets strategic direction and risk appetite for CCT and then encourages and enables organisational and individual capacity to manage the service efficiently, effectively and to the satisfaction of our clients and workers All staff deliver professional services, communicate well and effectively with clients, and take part in training
4.2.2 Determine any barriers or concerns with current referrals process; agree joint plan to overcome barriers General Manager/Senior Case Management staff As required 4.2.3 Regularly communicate statistics on referral numbers and client outcomes General Manager/Senior Case Management staff As required 4.3 Clients and families nominate CCT to provide services based on relationships with CCT partners 4.3.1 Clarify and promote how clients may ask for CCT as preferred service provider General Manager ongoing 4.3.2 Clearly outline how to ask for CCT services on website and in promotional material General Manager ongoing 4.4 My Aged Care portal becomes significant source of client referrals 4.4.1 Continue to build relationship with My Aged Care assessors – enabling them to understand the range and quality of services delivered by CCT General Manager ongoing 4.4.2 Annually review source of referrals with Board to establish patterns and opportunities General Manager Annually 4.4.3 Use MAC to market services as appropriate General Manager ongoing 4.5 Attendance at significant Aged Care Events/seminars and learning opportunities 4.5.1 CCT attendance and participation as warranted General Manager and staff Annually or as required Strategic Direction Five – Organisational excellence and innovative culture Goal: Develop CCT’s organisational capacity to continue to provide high quality service to clients, and meet the future challenges through innovative thinking and solutions Desired outcomes: Board clearly sets strategic direction and risk appetite for CCT and then encourages and enables organisational and individual capacity to manage the service efficiently, effectively and to the satisfaction of our clients and workers All staff deliver professional services, communicate well and effectively with clients, and take part in training
Draft-Community-Care-Tasmania-Strategic-Plan-9.docx