Process Steps @ customer care Report addresses the •branch is reached Client logs in then •Resolution • & reverted back to complaint is CCE notes it & •Logged Customer Care reverted to branch segregate it by CCE Priority wise Resolve Complain Record The client or his/her representative shall report to the Grievance Redressal Executive in case he/she has any enquiries or complaint. She has to disclose the following things to the grievances Redressal Executive. Based on Priority complains are logged in specified format. The grievance Redressal officers classify the complaint in the following categories/priority. [4]
Process Steps @ customer care Report •branch addresses the • Client logs in then CCE notes it & segregate it Priority wise Record •Logged complaint is reverted to branch by CCE Complain •Resolution is reached & reverted back to Customer Care Resolve The client or his/her representative shall report to the Grievance Redressal Executive in case he/she has any enquiries or complaint. She has to disclose the following things to the grievances Redressal Executive. Based on Priority complains are logged in specified format. The grievance Redressal officers classify the complaint in the following categories/priority. [4]
Customer-Grievance-Redressal-Mechanism-Manual.docx