We will plant a minimum The street tree X of 1,000 new or replacement program replacement street trees began in June with per year. 1,226 trees planted, exceeding the target. We will plant in excess of The planting program X 70,000 trees, shrubs and has begun for the 2015 groundcovers in reserves year, with 91,546 each year. plantings completed, exceeding the target. Library Services 40,000 new items will be 14,702 additional X added to the Monash were added for the Libraries' collection each quarter. We are on year. track to achieve the annual target. 9,000 new items will be 1,615 additional items X added to the Monash added for the quarter. Libraries’ collection for We are on track to culturally and achieve the annual linguistically diverse target. communities each year. All restaurants, cafes and Health A total of 964 food X takeaway food shops will premises inspections be subject to an has been conducted inspection by an for the year, out of a Environmental Health total of 1260 required Officer at least once to ensure all registered every 12 months. food premises are inspected annually. This equates to 76.5% of premises inspected which exceeds the third quarter target of 75%. Graffiti We will respond to Two instances of X reports of offensive offensive graffiti were graffiti within 4 hours of reported by the being notified (between community, with an the hours of 7.30am additional 12 instances – 4pm, Monday-Friday), identified by staff. All with the aim being to were removed within remove the offensive the timeframe. graffiti as soon as possible.
We will plant a minimum of 1,000 new or replacement street trees per year. The street tree replacement program began in June with 1,226 trees planted, exceeding the target. X We will plant in excess of 70,000 trees, shrubs and groundcovers in reserves each year. The planting program has begun for the 2015 year, with 91,546 plantings completed, exceeding the target. X Library Services 40,000 new items will be added to the Monash Libraries' collection each year. 14,702 additional were added for the quarter. We are on track to achieve the annual target. X 9,000 new items will be added to the Monash Libraries’ collection for culturally and linguistically diverse communities each year. 1,615 additional items added for the quarter. We are on track to achieve the annual target. X Health All restaurants, cafes and takeaway food shops will be subject to an inspection by an Environmental Health Officer at least once every 12 months. A total of 964 food premises inspections has been conducted for the year, out of a total of 1260 required to ensure all registered food premises are inspected annually. This equates to 76.5% of premises inspected which exceeds the third quarter target of 75%. X Graffiti We will respond to reports of offensive graffiti within 4 hours of being notified (between the hours of 7.30am – 4pm, Monday-Friday), with the aim being to remove the offensive graffiti as soon as possible. Two instances of offensive graffiti were reported by the community, with an additional 12 instances identified by staff. All were removed within the timeframe. X
customer-service-guarantee-report-july-september2015.docx