people who use the service, those that matter to them and staff? Are accessible, tailored and inclusive ways of communicating with people, staff and other key stakeholders? Is there honesty and transparency, from all levels of staff and management, when mistakes occur? Do staff receive feedback from managers in a constructive and motivating way that means they know what action they need to take? W2 How does the service demonstrate good management and leadership? Is the leadership visible at all levels and does it inspire staff to provide a quality service?
people who use the service, those that matter to them and staff? Are accessible, tailored and inclusive ways of communicating with people, staff and other key stakeholders? Is there honesty and transparency, from all levels of staff and management, when mistakes occur? Do staff receive feedback from managers in a constructive and motivating way that means they know what action they need to take? W2 How does the service demonstrate good management and leadership? Is the leadership visible at all levels and does it inspire staff to provide a quality service?
CQC-key-lines-of-enquiry-for-hospices-evidence-and-action-plan.docx