Options 1 3 could be relatively quickly implemented (i.e. completed within 12 months of the – passage of legislation) and would address immediate needs in the system. Option 4 is in effect an extension of option three, taking more steps towards consolidating all personal injury dispute resolution. As a result, it has a longer implementation timeframe i.e. it would be completed within 24 months of the passage of legislation. Dispute management and Claimant support Legal support System oversight resolution One stop shop for Status quo: formal dispute 1. Complaints resolution, with some Status quo: about insurers process and technology handled by WIRO; Status quo: ILARS, improvements SIRA, WIRO, L&J 1 One stop shop and delivered by WIRO (delivered by WCC) Committee, NSW supported by a single, Ombudsman 2. Claimants can centralised online portal also use SIRA’s bringing together all helpline scheme bodies. One stop shop for formal dispute resolution An expanded with more process A more targeted One stop shop, service delivered improvements SIRA, L&J ILARS, delivered by: with more 2 by WIRO, including (delivered by WCC) Committee, NSW focused claimant 1. WIRO; or proactive support supported by a single, Ombudsman and legal support 2. SIRA for complex claims centralised online portal bringing together all scheme bodies. One stop shop for formal dispute An expanded More targeted resolution, with greater model for claimant ILARS managed by process and technology One stop shop, SIRA, L&J support, delivered SIRA moving to improvements 3 with increased Committee, NSW by SIRA, including consistency with (delivered by WCC) Ombudsman CTP consistency proactive support CTP approach over supported by a single, for complex claims time centralised online portal bringing together all scheme bodies. Consolidated Workers compensation An expanded CTP model (i.e. SIRA, L&J personal injury and CTP dispute model for claimant 4 follow the Committee, NSW “costs dispute resolution resolution consolidated support (delivered event”) Ombudsman by delivering them: model by SIRA), including
Options 1 – 3 could be relatively quickly implemented (i.e. completed within 12 months of the passage of legislation) and would address immediate needs in the system. Option 4 is in effect an extension of option three, taking more steps towards consolidating all personal injury dispute resolution. As a result, it has a longer implementation timeframe i.e. it would be completed within 24 months of the passage of legislation. Claimant support Legal support Dispute management and resolution System oversight 1 One stop shop Status quo: 1. Complaints about insurers handled by WIRO; and 2. Claimants can also use SIRA’s helpline Status quo: ILARS, delivered by WIRO One stop shop for formal dispute resolution, with some process and technology improvements (delivered by WCC) supported by a single, centralised online portal bringing together all scheme bodies. Status quo: SIRA, WIRO, L&J Committee, NSW Ombudsman 2 One stop shop, with more focused claimant and legal support An expanded service delivered by WIRO, including proactive support for complex claims A more targeted ILARS, delivered by: 1. WIRO; or 2. SIRA One stop shop for formal dispute resolution with more process improvements (delivered by WCC) supported by a single, centralised online portal bringing together all scheme bodies. SIRA, L&J Committee, NSW Ombudsman 3 One stop shop, with increased CTP consistency An expanded model for claimant support, delivered by SIRA, including proactive support for complex claims More targeted ILARS managed by SIRA moving to consistency with CTP approach over time One stop shop for formal dispute resolution, with greater process and technology improvements (delivered by WCC) supported by a single, centralised online portal bringing together all scheme bodies. SIRA, L&J Committee, NSW Ombudsman 4 Consolidated personal injury dispute resolution model An expanded model for claimant support (delivered by SIRA), including CTP model (i.e. “costs follow the event”) Workers compensation and CTP dispute resolution consolidated by delivering them: SIRA, L&J Committee, NSW Ombudsman
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