The proposed new carer support service would also work with other service systems, which carers may be interacting with. Regional hubs, in particular, would play an important role in engaging with these organisations. Examples of scenarios where regional hubs may interact with other services systems include: a regional hub becomes aware of a carer experiencing a high level of strain, where care recipient support services are not yet in place; a regional hub becomes that a person being cared for has had a significant change in circumstances and may require additional support to alleviate burden on the carer; or a participant in another service system becomes aware of a carer who is experiencing strain or who could benefit from carer support services. In each of these cases, there would be an interaction between the services and commonly some form of information exchange. It is expected that other parts of the integrated carer support service, such as the national counselling provider, would also engage with other service systems, in support of a carer’s needs.
The proposed new carer support service would also work with other service systems, which carers may be interacting with. Regional hubs, in particular, would play an important role in engaging with these organisations. Examples of scenarios where regional hubs may interact with other services systems include: a regional hub becomes aware of a carer experiencing a high level of strain, where care recipient support services are not yet in place; a regional hub becomes that a person being cared for has had a significant change in circumstances and may require additional support to alleviate burden on the carer; or a participant in another service system becomes aware of a carer who is experiencing strain or who could benefit from carer support services. In each of these cases, there would be an interaction between the services and commonly some form of information exchange. It is expected that other parts of the integrated carer support service, such as the national counselling provider, would also engage with other service systems, in support of a carer’s needs.
draft_service_delivery_model_0.docx