Service Performance Measures Performance Measures form part of the Results Based Accountability (RBA) Framework. The Performance Measures in the table below represent key service areas the Purchasing Agency and the Provider will monitor to help assess service delivery. Full Reporting Requirements regarding these measures are detailed in Appendix 3 of the Outcome Agreement. It is anticipated the Performance Measures will evolve over time to reflect Ministry and Provider priorities. The much’, well’ and off’ headings relate to different types of RBA ‘How ‘How ‘Better performance measures. Measures below are detailed in the Data Dictionary, which defines what the Ministry means by certain key phrases. How much How well Better off # of bed days available # of bed days used % of bed days used # of Personal plans % Personal Plans completed #/% of families/whānau with input from the Person who reported that they and/or their family/whanau. had support as agreed in the Person’s Personal Plan. % of Personal Plans reviewed and signed-off at least once every 12 months. # referrals received % referrals accepted Average number of days from then referrals are first received to when People receive the service. # Carers providing input % Carers providing input into into service operations and service operations and development development # of satisfaction surveys % of satisfaction surveys #/% of families/whānau sent. returned. who reported satisfaction with the Person’s placement. # of complaints that have % of complaints that have been received. been resolved (i.e. a
Service Performance Measures Performance Measures form part of the Results Based Accountability (RBA) Framework. The Performance Measures in the table below represent key service areas the Purchasing Agency and the Provider will monitor to help assess service delivery. Full Reporting Requirements regarding these measures are detailed in Appendix 3 of the Outcome Agreement. It is anticipated the Performance Measures will evolve over time to reflect Ministry and Provider priorities. The ‘How much’, ‘How well’ and ‘Better off’ headings relate to different types of RBA performance measures. Measures below are detailed in the Data Dictionary, which defines what the Ministry means by certain key phrases. How much How well Better off # of bed days available # of bed days used % of bed days used # of Personal plans % Personal Plans completed with input from the Person and/or their family/whanau. #/% of families/whānau who reported that they had support as agreed in the Person’s Personal Plan. % of Personal Plans reviewed and signed-off at least once every 12 months. # referrals received % referrals accepted Average number of days from then referrals are first received to when People receive the service. # Carers providing input into service operations and development % Carers providing input into service operations and development # of satisfaction surveys sent. % of satisfaction surveys returned. #/% of families/whānau who reported satisfaction with the Person’s placement. # of complaints that have been received. % of complaints that have been resolved (i.e. a
dss_facility_based_respite_tier_three.docx