network, including travelling with mobility devices, concessions and other assistance for people with disability, and disability parking permits. Information and feedback from our customers is also important. Complaints from of the passenger transport network provide a means of identifying areas of the network that need improvement. Customers are able to lodge complaints through a number of platforms including web, phone and traditional written options. Customer feedback is also sought through quarterly customer satisfaction surveys, however, these are general public transport user surveys and do not specifically focus on the ease of access to public transport for people with disability. Actions under this priority for implementation under the Disability Action Plan are listed below. Improving the accessibility of information actions 3.1 Produce updated educational material for people travelling with mobility devices on the passenger transport network. 3.2 Improve TransLink website accessibility by achieving an rating in accordance “AA” with the Web Content Accessibility Guidelines Version 2.0 (WCAG 2.0). 3.3 Include information about accessible passenger transport infrastructure in passenger information. 3.4 Investigate more effective methods for providing customer information about facility maintenance issues that impede accessibility for people with disability at bus, rail and light rail stations and ferry terminals. 3.5 Communicate and awareness of new infrastructure or conveyances that meet or exceed Disability Standards for Accessible Public Transport 2002. 3.6 Expand and enable the use of technology so that people with disability travelling on the passenger transport network are informed through a variety of information formats. 3.7 Investigate improvements to complaints systems regarding capturing and reporting of complaints about disability access to passenger transport services and infrastructure. 3.8 Support drivers with a medical condition, that may include a disability, to continue to drive safely and where appropriate, increase the availability of information to transition drivers to safe alternatives such as passenger transport. Priority 4
network, including travelling with mobility devices, concessions and other assistance for people with disability, and disability parking permits. Information and feedback from our customers is also important. Complaints from of the passenger transport network provide a means of identifying areas of the network that need improvement. Customers are able to lodge complaints through a number of platforms including web, phone and traditional written options. Customer feedback is also sought through quarterly customer satisfaction surveys, however, these are general public transport user surveys and do not specifically focus on the ease of access to public transport for people with disability. Actions under this priority for implementation under the Disability Action Plan are listed below. Improving the accessibility of information actions 3.1 Produce updated educational material for people travelling with mobility devices on the passenger transport network. 3.2 Improve TransLink website accessibility by achieving an “AA” rating in accordance with the Web Content Accessibility Guidelines Version 2.0 (WCAG 2.0). 3.3 Include information about accessible passenger transport infrastructure in passenger information. 3.4 Investigate more effective methods for providing customer information about facility maintenance issues that impede accessibility for people with disability at bus, rail and light rail stations and ferry terminals. 3.5 Communicate and awareness of new infrastructure or conveyances that meet or exceed Disability Standards for Accessible Public Transport 2002. 3.6 Expand and enable the use of technology so that people with disability travelling on the passenger transport network are informed through a variety of information formats. 3.7 Investigate improvements to complaints systems regarding capturing and reporting of complaints about disability access to passenger transport services and infrastructure. 3.8 Support drivers with a medical condition, that may include a disability, to continue to drive safely and where appropriate, increase the availability of information to transition drivers to safe alternatives such as passenger transport. Priority 4
D-A-P-2017.docx