and within maintaining eye contact in face-to-face interactions policies and procedures acceptable time frames the use of appropriate non-verbal communication in face-to-face interactions, e.g. body Assist to resolve workplace conflict and language, attention and personal presentation. manage difficulties to achieve positive Language and tone may be related to: outcomes using simple, concise language that can be easily understood by the audience Use formal feedback and informal feedback using appropriate tone, e.g. not patronising, not too loud, not too soft, not yelling, not angry, to identify and implement improvements to etc. products, services, processes or outcomes for both internal customers and external Conflicts may include: customers group conflict Handle complaints positively, sensitively and conflict with individuals politely in consultation with the person/s making the complaint conflict with co-workers. Maintain a positive and co-operative manner Workplace documentation may include: Non-discriminatory attitudes and language letters are used when interacting with customers, staff and management consistently faxes Element 3: Work in a team emails Request or provide assistance so that work activities can be completed invoices and purchase orders. Provide support to colleagues to ensure Internal customers may include: achievement of team goals colleagues working in another department Discuss and resolve problems through team members agreed and/or accepted processes supervisor or managers. Recognise and accommodate cultural within the team differences External customers may include: Identify, prioritise and complete individual suppliers tasks within designated time lines people who buy the goods and services the enterprise sells.
policies and procedures and within acceptable time frames Assist to resolve workplace conflict and manage difficulties to achieve positive outcomes Use formal feedback and informal feedback to identify and implement improvements to products, services, processes or outcomes for both internal customers and external customers Handle complaints positively, sensitively and politely in consultation with the person/s making the complaint Maintain a positive and co-operative manner Non-discriminatory attitudes and language are used when interacting with customers, staff and management consistently Element 3: Work in a team Request or provide assistance so that work activities can be completed Provide support to colleagues to ensure achievement of team goals Discuss and resolve problems through agreed and/or accepted processes Recognise and accommodate cultural differences within the team Identify, prioritise and complete individual tasks within designated time lines maintaining eye contact in face-to-face interactions the use of appropriate non-verbal communication in face-to-face interactions, e.g. body language, attention and personal presentation. Language and tone may be related to: using simple, concise language that can be easily understood by the audience using appropriate tone, e.g. not patronising, not too loud, not too soft, not yelling, not angry, etc. Conflicts may include: group conflict conflict with individuals conflict with co-workers. Workplace documentation may include: letters faxes emails invoices and purchase orders. Internal customers may include: colleagues working in another department team members supervisor or managers. External customers may include: suppliers people who buy the goods and services the enterprise sells.
CS_Work_effectively_with_colleagues_and_customers_refined.docx