If the printer is Check to see if you can If you can hear the power If the fuses are okay, not turning on hear a buzzing sound from supply come on, replace the replace power the area of the power mainboard. See Section . If supply. See section . supply when you turn the you cannot hear the power printer on. You may need supply check the fuses first. to take the case off to hear See section 8.1. properly. If the printer Replace the alignment Replace the carriage block, Replace the starts to pull sensor. See Section . Make alignment sensor and paper mainboard. See up paper, then sure you have the correct guide, transfer the solenoids Section stops and alignment sensor type. over to the new block. errors out. If the printer is Check to see if the unit is Try printing with the unit. If the alignment If the printer not embossing turning on. Check to see if Does the printer do anything? sensor didn’t work, doesn’t try to the lights on the If it tries to print but errors make sure that the print at all mainboard are coming on out, Change the alignments housing switch and change the (you can see them on the sensor. See section . home flag sensor are mainboard. See operator panel). functioning. section . If no lights come on at all If changing the replace the mainboard. See mainboard did not section . work change the power supply. See section . Check to make sure that If it is not, reinstall the tractor. the tractor is in place. If the printer is Use the calibration Replace the solenoids that are If it still tears paper tearing paper verification page to see tearing, it might be all of then make sure that which of the solenoids are them. See section . the paper guide is tearing paper. tight against the platen. If it is not then replace it. See section . Make sure the printer has If the printer has the old the new paper deflector plastic strip change it out for and not the old plastic the new deflector. See section strip. .
If the printer is not turning on Check to see if you can hear a buzzing sound from the area of the power supply when you turn the printer on. You may need to take the case off to hear properly. If you can hear the power supply come on, replace the mainboard. See Section . If you cannot hear the power supply check the fuses first. See section 8.1. If the fuses are okay, replace power supply. See section . If the printer starts to pull up paper, then stops and errors out. Replace the alignment sensor. See Section . Make sure you have the correct alignment sensor type. Replace the carriage block, alignment sensor and paper guide, transfer the solenoids over to the new block. Replace the mainboard. See Section If the printer is not embossing Check to see if the unit is turning on. Check to see if the lights on the mainboard are coming on (you can see them on the operator panel). Try printing with the unit. Does the printer do anything? If it tries to print but errors out, Change the alignments sensor. See section . If the alignment sensor didn’t work, make sure that the housing switch and home flag sensor are functioning. If the printer doesn’t try to print at all change the mainboard. See section . If no lights come on at all replace the mainboard. See section . If changing the mainboard did not work change the power supply. See section . Check to make sure that the tractor is in place. If it is not, reinstall the tractor. If the printer is tearing paper Use the calibration verification page to see which of the solenoids are tearing paper. Replace the solenoids that are tearing, it might be all of them. See section . If it still tears paper then make sure that the paper guide is tight against the platen. If it is not then replace it. See section . Make sure the printer has the new paper deflector and not the old plastic strip. If the printer has the old plastic strip change it out for the new deflector. See section .
desktop-service-manual.docx