We will aim to be an employer of choice in the local area. We want our local community to be confident in the care we deliver, making Southport and Ormskirk their first choice as a provider of care. In order to deliver this we are committed to developing a positive culture about patient, carer and families experience. This Strategy is committed to making the necessary changes to allow the culture to develop positively across the organisation. Each objective will be implemented using the Institute for Healthcare Improvement, Always Event methodology, which will be supported with key performance indicators, to assist us in demonstrating compliance. OUR VALUES: SCOPE All care is reflective of the Trust values as demonstrated below. These are the values of our Descriptions Behaviours Trust, developed from what our and outcomes staff told us matter to them. Value Supportive Teamwork, fairness, helpful Working together and attitude, respectful to valuing each for the colleagues, tactfulness benefit of patients Caring Compassionate, desire for best Caring for our patients as care, responsiveness, individuals, safely and with sensitivity, empathy, compassion thoughtfulness, understanding Open Positive, honesty, frankness, Acting with the highest and Honest informative and knowledgeable, standards of integrity, transparency, learning from behaviour and mistakes, encouraging accountability Professional Recognition that working in Aspiring to be the best in healthcare and undertaking everything we do clinical practice are a privilege, good communication, supportive to colleagues, desirous of high standards, smartness, well mannered, interested, friendly, helpful, innovative Efficient Effectiveness, timeliness, The best quality care willingness to look at new ways within the resources of working, joined up working, available questioning, desire for improvement
We will aim to be an employer of choice in the local area. We want our local community to be confident in the care we deliver, making Southport and Ormskirk their first choice as a provider of care. In order to deliver this we are committed to developing a positive culture about patient, carer and families experience. This Strategy is committed to making the necessary changes to allow the culture to develop positively across the organisation. Each objective will be implemented using the Institute for Healthcare Improvement, Always Event methodology, which will be supported with key performance indicators, to assist us in demonstrating compliance. OUR VALUES: SCOPE All care is reflective of the Trust values as demonstrated below. These are the values of our Trust, developed from what our staff told us matter to them. Value Descriptions Behaviours and outcomes Supportive Teamwork, fairness, helpful attitude, respectful to colleagues, tactfulness Working together and valuing each for the benefit of patients Caring Compassionate, desire for best care, responsiveness, sensitivity, empathy, thoughtfulness, understanding Caring for our patients as individuals, safely and with compassion Open and Honest Positive, honesty, frankness, informative and knowledgeable, transparency, learning from mistakes, encouraging Acting with the highest standards of integrity, behaviour and accountability Professional Recognition that working in healthcare and undertaking clinical practice are a privilege, good communication, supportive to colleagues, desirous of high standards, smartness, well mannered, interested, friendly, helpful, innovative Aspiring to be the best in everything we do Efficient Effectiveness, timeliness, willingness to look at new ways of working, joined up working, questioning, desire for improvement The best quality care within the resources available
Developing-the-Experience-of-Care-Strategy.docx