issued an FNPRM. The Chairman has publicly stated that he intends to complete this follow-on rulemaking by April 2018. The report that we issued on June 22nd analyzed the first two years of RCC data. It made a number of findings. It found that the aggregate call answer rate was slightly lower, about two percentage points in rural areas versus areas. Inconsistencies between and non-rural call completion aggregate call answer rates that's a mouthful -- are most likely due to issues with individual provider performance rather than a systemic problem. The data was found overall, however, to be somewhat unreliable because of variations in how covered providers reported their data, and in the types of data they were reporting. Such variations precluded the Bureau from drawing firm conclusions from this data.
issued an FNPRM. The Chairman has publicly stated that he intends to complete this follow-on rulemaking by April 2018. The report that we issued on June 22nd analyzed the first two years of RCC data. It made a number of findings. It found that the aggregate call answer rate was slightly lower, about two percentage points in rural areas versus areas. Inconsistencies between and non-rural call completion aggregate call answer rates that's a mouthful -- are most likely due to issues with individual provider performance rather than a systemic problem. The data was found overall, however, to be somewhat unreliable because of variations in how covered providers reported their data, and in the types of data they were reporting. Such variations precluded the Bureau from drawing firm conclusions from this data.
DOC-347336A1.docx