work. Notable challenges facing the Core Function # of Targets DOT include: SPA Measures Met balancing competing public/user Enforcement & 2 2 Investigation demands/desires; Motor Vehicle competing for and maintaining a 5 0 Enforcement highly skilled workforce; Physical Asset 2 2 balancing internal (agency) resource Management needs with external (program) Vertical/Fixed Asset 3 2 resource needs; Management Regulation and nurturing win-win relationships with 2 1 Compliance partners (such as contractors, Driver Services 6 2 consultants, counties, commercial Research Analysis and carriers and suppliers); 1 1 Information Mgt appropriately assimilating technology Information Technology 2 0 into business procedures; Resource Management 4 4 maximizing available funding; and Information Management 1 1 securing stable, predictable, growing Information Technology 1 0 Financial/Human revenue streams. 3 3 Resource Mgt Transportation Systems 2 1 SUMMARY - Key Agency Services, Highway Management 5 4 Products and Activities Functions 3 2 Management The DOT monitors performance of six core functions, under which are nine Performance measures monitoring the services, products and activities (SPAs). fiscal core functions of Physical Asset In all, 42 measures are used to monitor Management and Resource the core functions and SPAs in the Management show the DOT has done DOT’s performance plan. well in managing resources. A total of 12 of the 14 (86%) core function and Overall, DOT’s performance was good SPA measures met or exceeded their in fiscal year 2004. Of the 42 measures predetermined targets. in the DOT’s performance plan, 25 measures (60%) met or exceeded their Core function and SPA measures within targets and five measures (12%) the Transportation Systems core showed improved performance, but fell function indicate good performance short of their target. overall. Taking into account that information tracking adequate rail Broken down by 85 percent of core access is used at the core function and function measures and 48 percent of SPA level, 78 percent of core function SPA measures met or exceeded their and SPA measures met or exceeded targets. The five measures showing their target. improvement mentioned earlier were all SPA measures, which translates into 66 Review of performance that Motor percent of SPA measures met/exceeded Vehicle Enforcement and Driver their targets or showed improvement. Services are likely the SPAs impacted most by the number of assigned DOT Performance Plan Targets Met – personnel. Adjustments to schedules and personnel early in fiscal year 2005
work. Notable challenges facing the DOT include: balancing competing public/user demands/desires; competing for and maintaining a highly skilled workforce; balancing internal (agency) resource needs with external (program) resource needs; nurturing win-win relationships with partners (such as contractors, consultants, counties, commercial carriers and suppliers); appropriately assimilating technology into business procedures; maximizing available funding; and securing stable, predictable, growing revenue streams. SUMMARY - Key Agency Services, Products and Activities The DOT monitors performance of six core functions, under which are nine services, products and activities (SPAs). In all, 42 measures are used to monitor the core functions and SPAs in the DOT’s performance plan. Overall, DOT’s performance was good in fiscal year 2004. Of the 42 measures in the DOT’s performance plan, 25 measures (60%) met or exceeded their targets and five measures (12%) showed improved performance, but fell short of their target. Broken down by 85 percent of core function measures and 48 percent of SPA measures met or exceeded their targets. The five measures showing improvement mentioned earlier were all SPA measures, which translates into 66 percent of SPA measures met/exceeded their targets or showed improvement. DOT Performance Plan – Targets Met Core Function SPA # of Measures Targets Met Enforcement & Investigation 2 2 Motor Vehicle Enforcement 5 0 Physical Asset Management 2 2 Vertical/Fixed Asset Management 3 2 Regulation and Compliance 2 1 Driver Services 6 2 Research Analysis and Information Mgt 1 1 Information Technology 2 0 Resource Management 4 4 Information Management 1 1 Information Technology 1 0 Financial/Human Resource Mgt 3 3 Transportation Systems 2 1 Highway Management 5 4 Functions Management 3 2 Performance measures monitoring the fiscal core functions of Physical Asset Management and Resource Management show the DOT has done well in managing resources. A total of 12 of the 14 (86%) core function and SPA measures met or exceeded their predetermined targets. Core function and SPA measures within the Transportation Systems core function indicate good performance overall. Taking into account that information tracking adequate rail access is used at the core function and SPA level, 78 percent of core function and SPA measures met or exceeded their target. Review of performance that Motor Vehicle Enforcement and Driver Services are likely the SPAs impacted most by the number of assigned personnel. Adjustments to schedules and personnel early in fiscal year 2005
DOT-1.docx