The horse’s presence will not The animal is wearing compromise legitimate safety identification to indicate that it is a requirements necessary for safe service animal in training; and operations. The training organization has received approval from Exotic animals are not considered service WMATA’s Office of ADA Policy animals under the ADA. Comfort or and Planning to conduct training at therapy animals, which are used solely to specified times and locations. provide emotional support, are also not considered service animals under the Your service animal must be under your ADA. Please note that pets or emotional control at all times and cannot ride on a support animals are not permitted on Metrobus or Metrorail seat. Your service Metrobus and Metrorail. animal can ride in an approved animal carrier or can ride on the floor at your In circumstances where it may not be feet. obvious that a particular animal is a trained service animal, a WMATA If your service animal displays any employee may ask the individual with the aggressive or seriously disruptive animal if it is a service animal required behavior, Metro can require that the for a disability and how the animal animal be removed from the vehicle or assists the customer. WMATA will not facility. Metro can exclude your service request written assurances before animal (but not you) from vehicles or permitting the service animal to facilities if your service animal’s accompany the person with the disability. behavior poses a direct threat to the Service animals are not allowed to ride health or safety of others. on seats in Metrobus or Metrorail vehicles. Animals in training to be service animals Priority Seating Areas may be permitted for training purposes Under the ADA, the availability of provided that: priority seating for people with The animal is nearing the disabilities is required in all transit completion of the life experience vehicles. Priority seating areas are phase of training; designated with signs. You cannot be The animal is being trained by a required to use these priority seating recognized service animal training areas if you prefer to sit elsewhere. organization; Metrobus priority seating areas are The training occurs during located in the front of the vehicle. If peak fare periods or on weekends; priority seating areas are occupied by people who do not appear to have a disability, and you need priority seating,
The horse’s presence will not compromise legitimate safety requirements necessary for safe operations. Exotic animals are not considered service animals under the ADA. Comfort or therapy animals, which are used solely to provide emotional support, are also not considered service animals under the ADA. Please note that pets or emotional support animals are not permitted on Metrobus and Metrorail. In circumstances where it may not be obvious that a particular animal is a trained service animal, a WMATA employee may ask the individual with the animal if it is a service animal required for a disability and how the animal assists the customer. WMATA will not request written assurances before permitting the service animal to accompany the person with the disability. Service animals are not allowed to ride on seats in Metrobus or Metrorail vehicles. Animals in training to be service animals may be permitted for training purposes provided that: The animal is nearing the completion of the life experience phase of training; The animal is being trained by a recognized service animal training organization; The training occurs during fare periods or on weekends; The animal is wearing identification to indicate that it is a service animal in training; and The training organization has received approval from WMATA’s Office of ADA Policy and Planning to conduct training at specified times and locations. Your service animal must be under your control at all times and cannot ride on a Metrobus or Metrorail seat. Your service animal can ride in an approved animal carrier or can ride on the floor at your feet. If your service animal displays any aggressive or seriously disruptive behavior, Metro can require that the animal be removed from the vehicle or facility. Metro can exclude your service animal (but not you) from vehicles or facilities if your service animal’s behavior poses a direct threat to the health or safety of others. Priority Seating Areas Under the ADA, the availability of priority seating for people with disabilities is required in all transit vehicles. Priority seating areas are designated with signs. You cannot be required to use these priority seating areas if you prefer to sit elsewhere. Metrobus priority seating areas are located in the front of the vehicle. If priority seating areas are occupied by people who do not appear to have a disability, and you need priority seating, peak
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