2. Contact Centre 2.1.1 This report was for information. 2.1.2 TC asked that the staffing levels be looked into at the call centre there were days when they were only taking emergency calls. 2.1.3 Tenant Council would be writing to Councillor Stephanie Cryan and Gerri Scott as a result of not being happy with the statistics, this was voted for unanimously. 2.1.4 TC plan to go to the Ombudsman if the response from the council was not satisfying. 3. Working Party 3.1.1 This report was for information. 3.1.2 Marie Allen and Ian Brinley carried out amazing work and asked that thanks be passed on to both officers 4. TFCM 4.1.1 This report was for information. 4.1.2 A further two delegates were nominated for the monitoring purposes these were Shaun Regan and Ian Ritchie this was voted for unanimously 5. TC dates and Working parties 5.1.1 The Tenant Council dates were agreed. Steve Hedger presented chair report and he will send a copy to all delegates and deputies. Voting: 5.1.2 Steve Hedger stood down as chair and passed the meeting to Lee Page. Lee thanked to Steve Hedger and Ian Ritche for their service as chair and vice chair for the last 10 months. Carol Vincent nominated Steve Hedger as Chair this was seconded by Al Issa Munu, Lee asked Steve if he was happy to run as Chair? Steve agreed. Hedger was voted the 2016 Tenant Council chair unanimously. Carol Vincent nominated Ian Ritchie as Vice-Chair seconded by Kiri Pieri Lee asked Ian if he was happy to run as Vice-Chair? Ian agreed. Ian Ritchie was as the 2016 tenant council vice chair Unanimously. Delegates were re-elected to working and task & finish groups their were a few changes please see attached (see Appendices) tenant 6. Any Other Business 7. Next Meeting 3rd January 2016
2. Contact Centre 2.1.1 2.1.2 2.1.3 2.1.4 This report was for information. TC asked that the staffing levels be looked into at the call centre there were days when they were only taking emergency calls. Tenant Council would be writing to Councillor Stephanie Cryan and Gerri Scott as a result of not being happy with the statistics, this was voted for unanimously. TC plan to go to the Ombudsman if the response from the council was not satisfying. 3. Working Party 3.1.1 3.1.2 This report was for information. Marie Allen and Ian Brinley carried out amazing work and asked that thanks be passed on to both officers 4. TFCM 4.1.1 4.1.2 This report was for information. A further two delegates were nominated for the monitoring purposes these were Shaun Regan and Ian Ritchie this was voted for unanimously 5. TC dates and Working parties 5.1.1 5.1.2 The Tenant Council dates were agreed. Steve Hedger presented chair report and he will send a copy to all delegates and deputies. Voting: Steve Hedger stood down as chair and passed the meeting to Lee Page. Lee thanked to Steve Hedger and Ian Ritche for their service as chair and vice chair for the last 10 months. Carol Vincent nominated Steve Hedger as Chair this was seconded by Al Issa Munu, Lee asked Steve if he was happy to run as Chair? Steve agreed. Hedger was voted the 2016 Tenant Council chair unanimously. Carol Vincent nominated Ian Ritchie as Vice-Chair seconded by Kiri Pieri Lee asked Ian if he was happy to run as Vice-Chair? Ian agreed. Ian Ritchie was as the 2016 tenant council vice chair Unanimously. Delegates were re-elected to working and task & finish groups their were a few changes please see attached (see Appendices) tenant 6. Any Other Business 7. Next Meeting 3rd January 2016
Draft%20Minutes%207th%20November%20%20AGM%20Tenant%20Council.docx