Formal technical end-user training Presentations computer DWS Tax Mentoring User manuals literacy Program UAT involvement Exercises DWS-specified Staff Train-the-Trainer Job aids technical Online help expertise System manuals Identified by CBT DWS as trainer Formal support end-user training Presentations Basic Technical Mentoring User manuals computer Staff Exercises literacy Job aids Support job Online help function, System manuals including help CBT desk staff Formal end-user training Presentations Basic DWS Trainers Mentoring User manuals computer UAT involvement Exercises literacy Train-the-Trainer Job aids Identified by Online help DWS as trainer System manuals CBT Formal end-user training from Presentations Basic End Users DWS Trainers User manuals computer Exercises literacy Job aids Defined Online help system role System manuals CBT Project Specific Activities and Tasks The UITSM Project Knowledge Transfer Plan includes the following activities and tasks: Audience Identification The project team identifies specific DWS management, business, and – technical staff that require knowledge transfer to perform their role with the deployment of the new system. Initial Assessment The project team will assess DWS capabilities –
DWS Tax Program Staff Formal technical end-user training Mentoring UAT involvement Train-the-Trainer Presentations User manuals Exercises Job aids Online help System manuals CBT computer literacy DWS-specified technical expertise Identified by DWS as trainer Technical Staff Formal support end-user training Mentoring Presentations User manuals Exercises Job aids Online help System manuals CBT Basic computer literacy Support job function, including help desk staff DWS Trainers Formal end-user training Mentoring UAT involvement Train-the-Trainer Presentations User manuals Exercises Job aids Online help System manuals CBT Basic computer literacy Identified by DWS as trainer End Users Formal end-user training from DWS Trainers Presentations User manuals Exercises Job aids Online help System manuals CBT Basic computer literacy Defined system role Project Specific Activities and Tasks The UITSM Project Knowledge Transfer Plan includes the following activities and tasks: Audience Identification – The project team identifies specific DWS management, business, and technical staff that require knowledge transfer to perform their role with the deployment of the new system. Initial Assessment – The project team will assess DWS capabilities
Deliverable%201.A.D.3%20-%20Project%20Planning%20and%20Administration.docx