telecommunications services, documented (LOGIQC Business Contacts). Back-up power generator installed with procedures for regular testing and maintenance is scheduled (Compliance Register). Procedures for the management of waste are in place (Compliance Register). Collaborative Breakdown in Suppliers include those Continuity of care to Supplier relationships do not down Criteria for measuring supplier performance partnerships relationship with who provide goods or clients compromised. overnight. Often the reasons or causes determined at the outset and included in services to our for the breakdowns are not those in the suppliers’ contracts. Capacity of health service organisation, including moment, but those that companies do to provide support to Performance relating to an Approved Supplier is those who provide not adequately prepare for. clients to access reviewed annually and managed (Suppliers services to our clients; complementary services A breakdown with the supplier Register). and other groups compromised. relationship is often tied to a mistake Issues with a supplier’s performance are without whose support that takes place days, months or even Loss of reputation and addressed through routine procedures. the organisation would years before. credibility. Suppliers’ contracts include clauses for resolving cease to exist. mistakes take many forms, but conflicts and an Exit Agreement clause is included usually fall into one of four categories: to ensure intellectual property is returned, and (1) pre-contract mistakes, (e.g. where applicable, continuity of care to clients is inadequate request for quotation, failing preserved with minimum interruption to service to conduct adequate diligence on any delivery. potential supplier); All staff are required to report non-conformances (2) contracting mistakes, (e.g. failure to relating to approved suppliers (Improvement be precise regarding what the final Register). contract is comprised of); If the external supplier is an approved supplier the (3) relationship mistakes, (e.g. failure to issue will be reported as a item” to the “related monitor performance and resolve respective supplier on the Approved Suppliers problems as they arise); Register in LOGIQC. Otherwise issues are recorded as directly onto the (4) termination mistakes (e.g. failing to “non-conformances” Improvement Register in LOGIQC. terminate contract effectively).
telecommunications services, documented (LOGIQC Business Contacts). Back-up power generator installed with procedures for regular testing and maintenance is scheduled (Compliance Register). Procedures for the management of waste are in place (Compliance Register). Collaborative partnerships Breakdown in relationship with Suppliers include those who provide goods or services to our organisation, including those who provide services to our clients; and other groups without whose support the organisation would cease to exist. Continuity of care to clients compromised. Capacity of health service to provide support to clients to access complementary services compromised. Loss of reputation and credibility. Supplier relationships do not down overnight. Often the reasons or causes for the breakdowns are not those in the moment, but those that companies do not adequately prepare for. A breakdown with the supplier relationship is often tied to a mistake that takes place days, months or even years before. mistakes take many forms, but usually fall into one of four categories: (1) pre-contract mistakes, (e.g. inadequate request for quotation, failing to conduct adequate diligence on any potential supplier); (2) contracting mistakes, (e.g. failure to be precise regarding what the final contract is comprised of); (3) relationship mistakes, (e.g. failure to monitor performance and resolve problems as they arise); (4) termination mistakes (e.g. failing to terminate contract effectively). Criteria for measuring supplier performance determined at the outset and included in suppliers’ contracts. Performance relating to an Approved Supplier is reviewed annually and managed (Suppliers Register). Issues with a supplier’s performance are addressed through routine procedures. Suppliers’ contracts include clauses for resolving conflicts and an Exit Agreement clause is included to ensure intellectual property is returned, and where applicable, continuity of care to clients is preserved with minimum interruption to service delivery. All staff are required to report non-conformances relating to approved suppliers (Improvement Register). If the external supplier is an approved supplier the issue will be reported as a “related item” to the respective supplier on the Approved Suppliers Register in LOGIQC. Otherwise issues are recorded as “non-conformances” directly onto the Improvement Register in LOGIQC.
doc_256_LOGIQC_QMS_Risk_Module_Set-up_Guide_v2.docx