4.4 Disability awareness training is Review is completed Community Annual review continuously improved and Development Officer of best reviewed practice and materials 4.5 Information and resources are Number of requests for information Community Ongoing readily available to staff on access Development Officer and inclusion 4.6 Promote the Shire’s achievements Number of releases, web updates Community Ongoing regarding disability and access to and promotional material distributed Development Officer staff and the community 4.7 Investigate and promote Add link to our website Manager Customer Ongoing accessible accommodation and http://www.accesswa.com.au/ & Information tourist facilities through the Services “You’re Welcome Initiative” Outcome 5 People with disability have the same opportunities as other people to make complaints to the Shire Strategy Key Performance Indicator Responsibility Timeframes Linking our goals 5.1 Grievance mechanisms are Ensure that there are multiple ways Manager of 2014 accessible for people with and formats for people to make a Customer & disability and in an appropriate complaint Information Services format 5.2 Improve staff knowledge so they Grievance accessibility information Manager of 2015 can facilitate and support the provided to all staff in inductions. All Customer & receipt of complaints from people staff to be notified of changes or Information Services with disability updates to complaints procedures 5.3 Feedback received through Number of complaints/compliments Manager of Annually complaints and compliments recorded in our records systems Customer & continuous improvement Information Services
4.4 Disability awareness training is continuously improved and reviewed Review is completed Community Development Officer Annual review of best practice and materials 4.5 Information and resources are readily available to staff on access and inclusion Number of requests for information Community Development Officer Ongoing 4.6 Promote the Shire’s achievements regarding disability and access to staff and the community Number of releases, web updates and promotional material distributed Community Development Officer Ongoing 4.7 Investigate and promote accessible accommodation and tourist facilities through the “You’re Welcome Initiative” Add link to our website http://www.accesswa.com.au/ Manager Customer & Information Services Ongoing Outcome 5 People with disability have the same opportunities as other people to make complaints to the Shire Strategy Key Performance Indicator Responsibility Timeframes Linking our goals 5.1 Grievance mechanisms are accessible for people with disability and in an appropriate format Ensure that there are multiple ways and formats for people to make a complaint Manager of Customer & Information Services 2014 5.2 Improve staff knowledge so they can facilitate and support the receipt of complaints from people with disability Grievance accessibility information provided to all staff in inductions. All staff to be notified of changes or updates to complaints procedures Manager of Customer & Information Services 2015 5.3 Feedback received through complaints and compliments continuous improvement Number of complaints/compliments recorded in our records systems Manager of Customer & Information Services Annually
DAIP%202014_2016%20final.docx