2.19 Develop a self-help tool kit for Completed. Guidance on how to work with neighbours has been Mar SIM 15 tenants dealing with anti-social produced. FAQ’s are also included on the website signposting to behaviour other organisations who may be able to support. Medium Reduce the impact of 2.20 Engage with tenants to develop Mar SIT Complete. A garden standard has been developed following 15 untidy gardens on the and introduce a standard” tenant engagement and now part of the tenancy conditions “garden estate environment in Thanet and Dover. It will be introduced in Canterbury and Low Shepway this year when tenancy agreements have been reviewed 2.21 Develop improved and Mar Mar HAM/ Not complete. To review viability in conjunction with the Councils 15 16 OMs consistent standards for gardens at who bear the financial implications of this change of approach. the time of re-letting (i.e. within the Low void standard) 2.22 Develop package of support and Mar Mar SIT Recruited gardening champions who will provide garden tips and 15 16 other methods to help tenants advice to wider tenants using Facebook, website and manage their gardens more Newsletters by May 2015. Low effectively Develop a more 2.23 Undertake cross area training Mar OMs Completed. Service planning meeting held with NM’s and two 15 consistent and and networking events for further NM conferences held. integrated housing Neighbourhood Managers including management service area and estate tours Medium across all four areas
Medium 2.19 Develop a self-help tool kit for tenants dealing with anti-social behaviour Mar 15 SIM Completed. Guidance on how to work with neighbours has been produced. FAQ’s are also included on the website signposting to other organisations who may be able to support. Low Reduce the impact of untidy gardens on the estate environment 2.20 Engage with tenants to develop and introduce a “garden standard” Mar 15 SIT Complete. A garden standard has been developed following tenant engagement and now part of the tenancy conditions in Thanet and Dover. It will be introduced in Canterbury and Shepway this year when tenancy agreements have been reviewed Low 2.21 Develop improved and consistent standards for gardens at the time of re-letting (i.e. within the void standard) Mar 15 Mar 16 HAM/ OMs Not complete. To review viability in conjunction with the Councils who bear the financial implications of this change of approach. Low 2.22 Develop package of support and other methods to help tenants manage their gardens more effectively Mar 15 Mar 16 SIT Recruited gardening champions who will provide garden tips and advice to wider tenants using Facebook, website and Newsletters by May 2015. Medium Develop a more consistent and integrated housing management service across all four areas 2.23 Undertake cross area training and networking events for Neighbourhood Managers including area and estate tours Mar 15 OMs Completed. Service planning meeting held with NM’s and two further NM conferences held.
Delivery-Plan-14-15-Year-end-review-v-2-28th-May.docx