9.2 Provider-led enquiries The main purpose of identifying an incident of poor care is to rectify any deficiency immediately, understand why care was compromised and put in place measures to ensure that the risk of any repetition is minimised. To support this process and to ensure that there is a full enquiry and any lessons learnt, the Provider Service should complete the Provider Enquiry Report which must then be returned by email to the Safeguarding Adults Unit at within fourteen days of reporting the the Provider-led Concern. It will be the responsibility of the Provider Service to complete this document and ensure that it is forwarded to the Safeguarding Adults Unit within the timescale outlined. If there is likely to be a delay please contact the Unit to discuss this. Tel: 0151 443 4888. 9.3 Monitoring Arrangements All Provider-led enquiry reports will be subject to quality assurance and there will be arrangements to ensure that any lessons learnt are shared across providers through the Care Partnership Forum. 9.4 NHS providers Low level incidents in NHS services require a different response; Health Trusts are statutory organisations and have their own governance arrangements in relation to patient safety, dignity and respect. There is no expectation that NHS Trusts will report low level incidents through the Provider-led Concern process, they should follow their own procedures. 9.5 When to report a Safeguarding Concern (provider services) Some incidents/issues should not be investigated by the provider and should always be referred as a Safeguarding Concern for a multi-agency enquiry. These include: Physical assault Sexual assault Financial abuse Wilful neglect Any act/omission which has resulted in physical injury or harm Any allegation of harm that constitutes a criminal offence A Safeguarding Concern should be raised when are repeat low level concerns as it is recognised that in some cases it is the repetition of minor actions or omissions that collectively will amount to abuse. Determining whether or not abuse has taken place is not always a straightforward matter, particularly when the concerns relate to neglect. A judgement will be required about whether an act or an act of omission has caused a significant impact. If you are unsure whether a particular should be addressed by a Provider-led Concern or a Safeguarding Concern please contact the Knowsley Safeguarding Hub for advice. Tel: 0151 443 2600. References:
9.2 Provider-led enquiries The main purpose of identifying an incident of poor care is to rectify any deficiency immediately, understand why care was compromised and put in place measures to ensure that the risk of any repetition is minimised. To support this process and to ensure that there is a full enquiry and any lessons learnt, the Provider Service should complete the Provider Enquiry Report which must then be returned by email to the Safeguarding Adults Unit at within fourteen days of reporting the the Provider-led Concern. It will be the responsibility of the Provider Service to complete this document and ensure that it is forwarded to the Safeguarding Adults Unit within the timescale outlined. If there is likely to be a delay please contact the Unit to discuss this. Tel: 0151 443 4888. 9.3 Monitoring Arrangements All Provider-led enquiry reports will be subject to quality assurance and there will be arrangements to ensure that any lessons learnt are shared across providers through the Care Partnership Forum. 9.4 NHS providers Low level incidents in NHS services require a different response; Health Trusts are statutory organisations and have their own governance arrangements in relation to patient safety, dignity and respect. There is no expectation that NHS Trusts will report low level incidents through the Provider-led Concern process, they should follow their own procedures. 9.5 When to report a Safeguarding Concern (provider services) Some incidents/issues should not be investigated by the provider and should always be referred as a Safeguarding Concern for a multi-agency enquiry. These include: Physical assault Sexual assault Financial abuse Wilful neglect Any act/omission which has resulted in physical injury or harm Any allegation of harm that constitutes a criminal offence A Safeguarding Concern should be raised when are repeat low level concerns as it is recognised that in some cases it is the repetition of minor actions or omissions that collectively will amount to abuse. Determining whether or not abuse has taken place is not always a straightforward matter, particularly when the concerns relate to neglect. A judgement will be required about whether an act or an act of omission has caused a significant impact. If you are unsure whether a particular should be addressed by a Provider-led Concern or a Safeguarding Concern please contact the Knowsley Safeguarding Hub for advice. Tel: 0151 443 2600. References:
Criteria-for-reporting-a-Safeguarding-Concern-Knowsley-Guidance-V3-March-2017.docx