INVESTIGATION SCHEME Disability Services Commissioner is an W: ombudsman.vic.gov.au independent voice promoting rights and Department of Health and Ageing Investigates administrative actions by resolving complaints about disability services. Investigation Scheme Aged Care Complaints Victorian Government departments, public GPO Box 9848, Melbourne 3001 statutory bodies, or any member of staff of a HEALTH SERVICES COMMISSIONER T: 1800 550 552 municipal Council. 30th Floor, 570 Bourke Street, W: agecarecomplaints.govspace.gov.au Melbourne 3000 A free service which investigates concerns T: 1300 582 113 about any aspect of an Australian E: hsc@health.vic.gov.au Government subsidised Aged Care service W: health.vic.gov.au that should be provided to people receiving Independent Health Services Ombudsman, care. with a focus on conciliation in resolving DISABILITY ADVOCACY RESOURCE UNIT complaints between patients and (DARU) providers and improving health services. 8, 128 Exhibition Street, Melbourne 3000 T: (03) 9639 5807 E: admin@daru.org.au MENTAL HEALTH COMMISSIONER W: daru.org.au Level 26, 570 Bourke Street, DARU is a statewide service established to Melbourne 3000 resource the disability advocacy sector in T: 1 800 246 054 Victoria. E: help@mhcc.vic.gov.au W: mhcc.vic.gov.au The Mental Health Complaints Commissioner is independent of government and the DISABILITY COMMISSIONER Department of Health and Human Services Level 30, 570 Bourke Street, VICTORIAN OMBUDSMAN Melbourne 3000 1, North Tower, 459 Collins Street, T: 1800 677 342 Melbourne 3000 E: complaints@odsc.vic.gov.au T: 9613 6222 W: odsc.vic.gov.au E: ombudsman@ombudsman.vic.gov.au
INVESTIGATION SCHEME Department of Health and Ageing Investigation Scheme Aged Care Complaints GPO Box 9848, Melbourne 3001 T: 1800 550 552 W: agecarecomplaints.govspace.gov.au A free service which investigates concerns about any aspect of an Australian Government subsidised Aged Care service that should be provided to people receiving care. DISABILITY ADVOCACY RESOURCE UNIT (DARU) 8, 128 Exhibition Street, Melbourne 3000 T: (03) 9639 5807 E: admin@daru.org.au W: daru.org.au DARU is a statewide service established to resource the disability advocacy sector in Victoria. DISABILITY COMMISSIONER Level 30, 570 Bourke Street, Melbourne 3000 T: 1800 677 342 E: complaints@odsc.vic.gov.au W: odsc.vic.gov.au Disability Services Commissioner is an independent voice promoting rights and resolving complaints about disability services. HEALTH SERVICES COMMISSIONER 30th Floor, 570 Bourke Street, Melbourne 3000 T: 1300 582 113 E: hsc@health.vic.gov.au W: health.vic.gov.au Independent Health Services Ombudsman, with a focus on conciliation in resolving complaints between patients and providers and improving health services. MENTAL HEALTH COMMISSIONER Level 26, 570 Bourke Street, Melbourne 3000 T: 1 800 246 054 E: help@mhcc.vic.gov.au W: mhcc.vic.gov.au The Mental Health Complaints Commissioner is independent of government and the Department of Health and Human Services VICTORIAN OMBUDSMAN 1, North Tower, 459 Collins Street, Melbourne 3000 T: 9613 6222 E: ombudsman@ombudsman.vic.gov.au W: ombudsman.vic.gov.au Investigates administrative actions by Victorian Government departments, public statutory bodies, or any member of staff of a municipal Council.
disability_aged_services_guide.docx