Consumers and the local community Examples of supporting evidence Data collection tools for collecting feedback from the workforce and people who use the service Committee or meeting records that demonstrate to the workforce and people who use the service the incorporation of feedback into improvements Diversity and high-risk groups Action 1.15 The health service organisation: Identifies the diversity of the consumers using its services Identifies groups of patients using its services who are at higher risk of harm Incorporates information on the diversity of its consumers and groups into the planning and delivery of care How does this action apply to people with mental health issues? Many processes in the delivery of health care are developed to facilitate the effective delivery of health care to the majority of people. They do not necessarily reflect individual needs or preferences. Once these processes are routinely implemented, they can seem to be immutable, and the logic that led to their development can impede flexible implementation. Health service organisations have recognised that diversity can influence how people experience health care. This has frequently involved identifying specific groups that people belong to, for example, Aboriginal and Torres Strait Islander, or lesbian, gay, bisexual, transgender and intersex (LGBTI) communities, and working with representatives from these groups to deliver health services that reflect diverse needs. People can belong to multiple groups, and there are intersections and tensions that must be taken into account. For instance, people who identify as Aboriginal and LGBTI report experiencing homophobia from some Aboriginal community members, and racism from some members of LGBTI communities. This exposes them to increased risk of harm. Similarly, many groups within broader society hold particular stigmatising views about people with mental health issues. There are national resources available that address mental health for Aboriginal and Torres Strait Islanders, LGBTI community members, and people from culturally and linguistically diverse backgrounds. People with mental health issues have frequently reported experiencing sub-optimal care in health services., This includes people who experience stigma from members
Consumers and the local community Examples of supporting evidence Data collection tools for collecting feedback from the workforce and people who use the service Committee or meeting records that demonstrate to the workforce and people who use the service the incorporation of feedback into improvements Diversity and high-risk groups Action 1.15 The health service organisation: Identifies the diversity of the consumers using its services Identifies groups of patients using its services who are at higher risk of harm Incorporates information on the diversity of its consumers and groups into the planning and delivery of care How does this action apply to people with mental health issues? Many processes in the delivery of health care are developed to facilitate the effective delivery of health care to the majority of people. They do not necessarily reflect individual needs or preferences. Once these processes are routinely implemented, they can seem to be immutable, and the logic that led to their development can impede flexible implementation. Health service organisations have recognised that diversity can influence how people experience health care. This has frequently involved identifying specific groups that people belong to, for example, Aboriginal and Torres Strait Islander, or lesbian, gay, bisexual, transgender and intersex (LGBTI) communities, and working with representatives from these groups to deliver health services that reflect diverse needs. People can belong to multiple groups, and there are intersections and tensions that must be taken into account. For instance, people who identify as Aboriginal and LGBTI report experiencing homophobia from some Aboriginal community members, and racism from some members of LGBTI communities. This exposes them to increased risk of harm. Similarly, many groups within broader society hold particular stigmatising views about people with mental health issues. There are national resources available that address mental health for Aboriginal and Torres Strait Islanders, LGBTI community members, and people from culturally and linguistically diverse backgrounds. People with mental health issues have frequently reported experiencing sub-optimal care in health services., This includes people who experience stigma from members
DRAFT-NSQHS-Standards-user-guide-for-health-services-providing-care-for-people-with-mental-health-issues.docx