Confirm understanding of may include: contingency Appropriate body language to indicate understanding instructions nodding of head Element 4: Follow routine procedures picking up the correct equipment or utensil to perform the task. Demonstrate understanding of a set of Ways to may include ended’ questions such as: ask questions to confirm understanding ‘open instructions by carrying out a routine job I print out the address labels first, then what do I do?” “So Explain exceptions to routine procedures I send the brochures to all the travel agents listed here?” “Should Discuss ways to improve routine procedures you want me to store the fruit in the fridge. Is that right?” “So Ways to confirm understanding may include statements such as: I can do that” “Yes, I’ll do that straight away” “Okay, I understand. I’ll have that ready for you by tomorrow afternoon” “Fine, I’ll start on that now” “Sure, giving a statement in response to a question e.g. or ‘closed’ “Yes” “No”. Contingency instructions may include conditional statements such as: happens, then you should “If …. …..” that doesn’t work try “If ….. ……” happens, then you must “When ….. ……”. Discuss ways to improve routine procedures may include: using sequence markers e.g. first, then using adverbs such as: usually, sometimes, often, occasionally. Assessment Guide The following skills and knowledge must be assessed as part of this unit: ability to verbally confirm understanding of a set of instructions given in English in the workplace
Confirm understanding of contingency instructions Element 4: Follow routine procedures Demonstrate understanding of a set of instructions by carrying out a routine job Explain exceptions to routine procedures Discuss ways to improve routine procedures Appropriate body language to indicate understanding may include: nodding of head picking up the correct equipment or utensil to perform the task. Ways to ask questions to confirm understanding may include ‘open ended’ questions such as: “So I print out the address labels first, then what do I do?” “Should I send the brochures to all the travel agents listed here?” “So you want me to store the fruit in the fridge. Is that right?” Ways to confirm understanding may include statements such as: “Yes, I can do that” “Okay, I’ll do that straight away” “Fine, I understand. I’ll have that ready for you by tomorrow afternoon” “Sure, I’ll start on that now” giving a ‘closed’ statement in response to a question e.g. “Yes” or “No”. Contingency instructions may include conditional statements such as: “If …. happens, then you should …..” “If that doesn’t work ….. try ……” “When ….. happens, then you must ……”. Discuss ways to improve routine procedures may include: using sequence markers e.g. first, then using adverbs such as: usually, sometimes, often, occasionally. Assessment Guide The following skills and knowledge must be assessed as part of this unit: ability to verbally confirm understanding of a set of instructions given in English in the workplace
CS_Respond_to_instructions_given_in_English%20031011.docx