National Standards for Disability Disability Advocacy Standards Services (NSDS) DAS mapping Comments 5 Service Access The service or program manages access, commencement and leaving a service in a transparent, fair and equal and responsive way. 5.1 The service or program systematically Standard 1 overall The advocacy agency should seek to ensure that seeks and uses input from people with Partly met feedback is sought on the transparency and equity disability, their families, friends and carers of access processes from a range of stakeholders to ensure access is fair and equal and other than consumers (where appropriate). This transparent. can equally apply to all models of advocacy. 5.2 The service or program provides Gap Again here, the advocacy agency should ensure accessible information in a range of formats that information is accessible to meet the needs of about the types and quality of services its cohort in relation to the type and quality of available. advocacy available. 5.3 The service or program develops, Standard 1 overall and KPI 8.1 Advocacy agencies should be aware that cessation applies, reviews and communicates Partly met processes should be developed, applied, reviewed commencement and leaving a service and communicated along with entry processes. processes. 5.4 The service or program develops, Standard 1 overall, strengthened by KPIs 1.1, No further evidence should be required in the applies and reviews policies and practices 1.2 and 8.2 context of advocacy support. related to eligibility criteria, priority of access met and waiting lists. 5.5 The service or program monitors and Gap Advocacy agencies are required to demonstrate addresses potential barriers to access. that it monitors and addresses potential barriers to access, as this is not covered specifically in the DAS. 5.6 The service or program provides clear Standard 1 overall, strengthened by KPI 1.3 Advocacy agencies should be aware that further explanations when a service is not available Partly met evidence may be required to demonstrate along with information and referral support information and referral support to other services. for alternative access. 5.7 The service or program collaborates Gap Collaboration processes with other organisations is with relevant organisations and not explicitly covered in the DAS, therefore evidence to demonstrate that the advocacy agency
National Standards for Disability Services (NSDS) Disability Advocacy Standards DAS mapping Comments 5 Service Access The service or program manages access, commencement and leaving a service in a transparent, fair and equal and responsive way. 5.1 The service or program systematically seeks and uses input from people with disability, their families, friends and carers to ensure access is fair and equal and transparent. Standard 1 overall Partly met The advocacy agency should seek to ensure that feedback is sought on the transparency and equity of access processes from a range of stakeholders other than consumers (where appropriate). This can equally apply to all models of advocacy. 5.2 The service or program provides accessible information in a range of formats about the types and quality of services available. Gap Again here, the advocacy agency should ensure that information is accessible to meet the needs of its cohort in relation to the type and quality of advocacy available. 5.3 The service or program develops, applies, reviews and communicates commencement and leaving a service processes. Standard 1 overall and KPI 8.1 Partly met Advocacy agencies should be aware that cessation processes should be developed, applied, reviewed and communicated along with entry processes. 5.4 The service or program develops, applies and reviews policies and practices related to eligibility criteria, priority of access and waiting lists. Standard 1 overall, strengthened by KPIs 1.1, 1.2 and 8.2 met No further evidence should be required in the context of advocacy support. 5.5 The service or program monitors and addresses potential barriers to access. Gap Advocacy agencies are required to demonstrate that it monitors and addresses potential barriers to access, as this is not covered specifically in the DAS. 5.6 The service or program provides clear explanations when a service is not available along with information and referral support for alternative access. Standard 1 overall, strengthened by KPI 1.3 Partly met Advocacy agencies should be aware that further evidence may be required to demonstrate information and referral support to other services. 5.7 The service or program collaborates with relevant organisations and Gap Collaboration processes with other organisations is not explicitly covered in the DAS, therefore evidence to demonstrate that the advocacy agency
disability_advocacy_standards_mapping_table_0.docx