Regional channels N/A Phone, Online Phone Phone Phone Phone, Online Phone Phone Phone, Face to face At a local level… 1.3 Awareness and 2.3 Information and 3.3 Peer Support 4.3a Education and 5.3 Counselling 6.3 Needs Assessment 7.3 Coaching and 8.3a Short-term Respite NA Community Advice (existing Training and Planning mentoring Establish and support the Provide crisis support and Deliver flexible, term respite. services) ongoing management of local counselling services, including 8.3b Emergency Respite Existing services- provision Provide additional support Using the needs assessment and Local workforce delivering a 6-10 peer support groups face to face counselling. of information and through investment(s) in the planning tools, assist carers to week (in-home and telephone) Deliver flexible, short term respite Provide information and marketing collateral development of courses for high identify their support needs, unique targeted and tailored skill in emergency situations. advice to carers through: risk carer cohorts. create a crisis plan and measure building intervention program that State and local The service will link to, but not 8.3c Planned Respite The service will link to, but their levels of strain (through empowers carers with the skills, government services fund these services 4.3b Education and not fund these services access to a central data tools and confidence to deliver Deliver planned of respite. Local providers Training repository). care. The service will link to but not The service will link to but not fund these services. Deliver carer education and ** Access to face to face fund these services. assessment and targeted training. financial support would be This service would link to but not limited to people with a fund this service (4.3b) need or cultural sensitivity. Local channels N/A Phone, Online Face to face Face to face Phone, Online, Face to Face to face Face to face Face to face, Phone N/A face The integrated carer support service would link to, but not directly fund the following services: 2.3 Information and Advice (existing services) 4.3b Education and Training 5.3 Counselling 8.2c Planned Respite 8.3c Planned Respite
Regional channels N/A Phone, Online Phone Phone Phone Phone, Online Phone Phone Phone, Face to face At a local level… 1.3 Awareness and Community Existing services- provision of information and marketing collateral The service will link to, but not fund these services 2.3 Information and Advice (existing services) Provide information and advice to carers through: State and local government services Local providers The service will link to but not fund these services. 3.3 Peer Support Establish and support the ongoing management of local peer support groups 4.3a Education and Training Provide additional support through investment(s) in the development of courses for high risk carer cohorts. 4.3b Education and Training Deliver carer education and training. This service would link to but not fund this service (4.3b) 5.3 Counselling Provide crisis support and counselling services, including face to face counselling. The service will link to, but not fund these services 6.3 Needs Assessment and Planning Using the needs assessment and planning tools, assist carers to identify their support needs, create a crisis plan and measure their levels of strain (through access to a central data repository). ** Access to face to face assessment and targeted financial support would be limited to people with a need or cultural sensitivity. 7.3 Coaching and mentoring Local workforce delivering a 6-10 week (in-home and telephone) unique targeted and tailored skill building intervention program that empowers carers with the skills, tools and confidence to deliver care. 8.3a Short-term Respite Deliver flexible, term respite. 8.3b Emergency Respite Deliver flexible, short term respite in emergency situations. 8.3c Planned Respite Deliver planned of respite. The service will link to but not fund these services. NA Local channels N/A Phone, Online Face to face Face to face Phone, Online, Face to face Face to face Face to face Face to face, Phone N/A The integrated carer support service would link to, but not directly fund the following services: 2.3 Information and Advice (existing services) 4.3b Education and Training 5.3 Counselling 8.2c Planned Respite 8.3c Planned Respite
draft_service_delivery_model_0.docx