RESA asserted that delays are inherent in the process currently used by the Companies. RESA contrasted its members’ experiences with the Companies’ systems to that of PECO where a secure website called the Presentment Customer Usage” is “PECO available to licensed EGSs. RESA M.B. at 91. RESA recommended that the Companies investigate creating a similar website which could provide electronic access to key customer usage and account data. EGS access would be limited to those EGSs with proper authorization and subject to legally mandated customer privacy protections. Id. RESA argued that with proper implementation, a secure website such as PECO’s enable EGSs to provide customers with a simple shopping experience. Using the customer information obtained from the Companies’ website, EGSs could develop their own secure website which would enable customers to input their own relevant data which would be matched against the information contained on the Companies’ website. At that point, the customer could receive a price offer for service and go forward with an acceptance and an agreement without leaving the EGS’s website. Alternatively, RESA suggests that if the customer is deemed ineligible for an offer from that particular EGS, the customer could be referred to the Commission’s PaPowerSwitch.com website for information about alternative suppliers. RESA M.B. at 92-93. The Companies argued that this issue was not properly raised in this proceeding. Instead, the Companies stated that this was an issue which should be referred to the Commission’s proceeding. Companies’ St. 2-R at 29. RMI ALJ’s Recommendation The ALJ agreed with the Companies and recommended that RESA’s suggestion be referred to a working within the Commission’s proceeding. The RMI
RESA asserted that delays are inherent in the process currently used by the Companies. RESA contrasted its members’ experiences with the Companies’ systems to that of PECO where a secure website called the “PECO Presentment Customer Usage” is available to licensed EGSs. RESA M.B. at 91. RESA recommended that the Companies investigate creating a similar website which could provide electronic access to key customer usage and account data. EGS access would be limited to those EGSs with proper authorization and subject to legally mandated customer privacy protections. Id. RESA argued that with proper implementation, a secure website such as PECO’s enable EGSs to provide customers with a simple shopping experience. Using the customer information obtained from the Companies’ website, EGSs could develop their own secure website which would enable customers to input their own relevant data which would be matched against the information contained on the Companies’ website. At that point, the customer could receive a price offer for service and go forward with an acceptance and an agreement without leaving the EGS’s website. Alternatively, RESA suggests that if the customer is deemed ineligible for an offer from that particular EGS, the customer could be referred to the Commission’s PaPowerSwitch.com website for information about alternative suppliers. RESA M.B. at 92-93. The Companies argued that this issue was not properly raised in this proceeding. Instead, the Companies stated that this was an issue which should be referred to the Commission’s RMI proceeding. Companies’ St. 2-R at 29. ALJ’s Recommendation The ALJ agreed with the Companies and recommended that RESA’s suggestion be referred to a working within the Commission’s RMI proceeding. The
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