93.58% 92% n/a n/a GREEN Resources 254,000,000 246,000,000 n/a n/a GREEN 77,000,000 In-year collection rates for Business 74,000,000 Rates 98.05% against a target of n/a n/a GREEN 97.51%. CORPORATE HEALTH MEASURES (ORGANISATIONAL) Performance indicator Good Direction of Target Actual Benchmark Commentary (PI title) is? travel This figure does not include complaints that had been extended beyond 10 days with the agreement of the customer and if this was taken 80.02% into account, the figure would stand at 93%. With 80.00% Better n/a GREEN effect from April 2017 the corporate target will increase to 90% within timescale, including complaints extended in agreement with the customer. 61% (Public Sector) When compared with other Public Sector 62% (Local organisations, the Council performs above 72% 65% Better Government average (72% vs 61%), and against other Local GREEN Organisations) Government organisations (at 62%). GREEN The annual employee survey was conducted in 42% June/July. The percentage of people who feel that 30% Better n/a GREEN morale is good where they work is 42% which has risen by 12% since last year.
Resources n/a 92% 93.58% GREEN n/a n/a 246,000,000 254,000,000 GREEN n/a n/a 74,000,000 77,000,000 GREEN n/a In-year collection rates for Business Rates 98.05% against a target of 97.51%. CORPORATE HEALTH MEASURES (ORGANISATIONAL) Performance indicator (PI title) Good is? Direction of travel Target Actual Benchmark Commentary Better 80.00% 80.02% GREEN n/a This figure does not include complaints that had been extended beyond 10 days with the agreement of the customer and if this was taken into account, the figure would stand at 93%. With effect from April 2017 the corporate target will increase to 90% within timescale, including complaints extended in agreement with the customer. Better 65% 72% GREEN 61% (Public Sector) 62% (Local Government Organisations) GREEN When compared with other Public Sector organisations, the Council performs above average (72% vs 61%), and against other Local Government organisations (at 62%). Better 30% 42% GREEN n/a The annual employee survey was conducted in June/July. The percentage of people who feel that morale is good where they work is 42% which has risen by 12% since last year.
cpr-service-performance-q4.docx