Knowledge of seldom used procedures. Ability to apply knowledge of such procedures when required. in scanning software displays for new information. Skill in quickly recognizing and responding to information requiring attention. Skilled in interpersonal relations. Ability to work cooperatively with other departments and outside agencies and to establish and maintain tactful, courteous, and effective working relationships with those contacted in the course of work, including the general public. Ability to work in a environment and achieve common goals. Skilled in independent thinking, attention to detail, and decision making capabilities. Ability to remain calm under pressure, exercise good judgment and make quick, sound decisions with little information in emergency situations. Ability to analyze situations quickly and accurately, while taking effective action to assure public safety provider and citizen safety. Ability to understand and prioritize information received through auditory means. Ability to distinguish and comprehend simultaneous communications from several sources. Ability to effectively interrogate callers to retrieve necessary information. Ability to remain calm in stressful situations while providing directions to others. Ability to use computer and handset based telephonic equipment. Ability to operate software- and hardware-based telephone equipment and functions such as hold and resume, call transfers, conferences, etc. Ability to use deductive reasoning and problem solving. Ability to utilize analytical skills and apply results. Ability to follow direction. Ability to deal with excited, hysterical, agitated, angry, emotional or unpleasant callers on a regular basis.
Knowledge of seldom used procedures. Ability to apply knowledge of such procedures when required. in scanning software displays for new information. Skill in quickly recognizing and responding to information requiring attention. Skilled in interpersonal relations. Ability to work cooperatively with other departments and outside agencies and to establish and maintain tactful, courteous, and effective working relationships with those contacted in the course of work, including the general public. Ability to work in a environment and achieve common goals. Skilled in independent thinking, attention to detail, and decision making capabilities. Ability to remain calm under pressure, exercise good judgment and make quick, sound decisions with little information in emergency situations. Ability to analyze situations quickly and accurately, while taking effective action to assure public safety provider and citizen safety. Ability to understand and prioritize information received through auditory means. Ability to distinguish and comprehend simultaneous communications from several sources. Ability to effectively interrogate callers to retrieve necessary information. Ability to remain calm in stressful situations while providing directions to others. Ability to use computer and handset based telephonic equipment. Ability to operate software- and hardware-based telephone equipment and functions such as hold and resume, call transfers, conferences, etc. Ability to use deductive reasoning and problem solving. Ability to utilize analytical skills and apply results. Ability to follow direction. Ability to deal with excited, hysterical, agitated, angry, emotional or unpleasant callers on a regular basis.
Dispatcher-I-2015-FINAL.docx