Home Care The Home Care Standards to Expected outcome 3.3: Standards services under the CHSP. Complaints and Service User Feedback - Complaints and (refer to Schedule There are three Standards: service user feedback are dealt 4 of the Quality of Effective Management; with fairly, promptly, Care Principles Appropriate Access and Service confidentially and without 2014) Delivery; and Service User Rights retribution. and Responsibilities. Also refer to Expected are 18 expected outcomes: outcomes 1.3;1.5, 3.1, 3.2 eight management outcomes; five service delivery outcomes; and five service user rights outcomes. NATSIFACP The standards within the Expected outcome 2.2 Quality NATSIFACP Quality Framework Management Systems – Framework apply to services under the Services have an accessible, NATSIFACP. culturally safe/retribution free complaints and feedback There are two Standards: Care process Delivery and Information; Management and Accountability. There are 9 expected outcomes: five care delivery and information outcomes and four management and accountability outcomes. Charter of rights The Charter of care recipient rights The Charters aim to ensure that and and responsibilities - residential clients are aware of and responsibilities - care (Schedule 1) and home care confident in exercising their residential care or (Schedule 2) apply to services rights and responsibilities and home care under the NATSIFACP. that service providers understand their obligations. (refer to the User The Charter of care recipient rights Rights Principles and responsibilities - home care Residential care - (1)(s) to 2014) (Schedule 2) apply to services complain and take action to under the CHSP. resolve disputes Home care - (1)(6) Comments and Complaints Police Certificate The National Aboriginal and Service providers must ensure requirements Torres Strait Islander Flexible that staff involved in service Aged Care Programme Police delivery meet police certificate Certificate Guidelines, Appendix C requirements under the relevant of the NATSIFACP Guidelines programme apply to services under the NATSIFACP. The Commonwealth Home Support Programme Police Certificate requirements,
Home Care Standards (refer to Schedule 4 of the Quality of Care Principles 2014) The Home Care Standards to services under the CHSP. There are three Standards: Effective Management; Appropriate Access and Service Delivery; and Service User Rights and Responsibilities. are 18 expected outcomes: eight management outcomes; five service delivery outcomes; and five service user rights outcomes. Expected outcome 3.3: Complaints and Service User Feedback - Complaints and service user feedback are dealt with fairly, promptly, confidentially and without retribution. Also refer to Expected outcomes 1.3;1.5, 3.1, 3.2 NATSIFACP Quality Framework The standards within the NATSIFACP Quality Framework apply to services under the NATSIFACP. There are two Standards: Care Delivery and Information; Management and Accountability. There are 9 expected outcomes: five care delivery and information outcomes and four management and accountability outcomes. Expected outcome 2.2 Management Systems – Services have an accessible, culturally safe/retribution free complaints and feedback process Charter of rights and responsibilities - residential care or home care (refer to the User Rights Principles 2014) The Charter of care recipient rights and responsibilities - residential care (Schedule 1) and home care (Schedule 2) apply to services under the NATSIFACP. The Charter of care recipient rights and responsibilities - home care (Schedule 2) apply to services under the CHSP. The Charters aim to ensure that clients are aware of and confident in exercising their rights and responsibilities and that service providers understand their obligations. Residential care - (1)(s) to complain and take action to resolve disputes Home care - (1)(6) Comments and Complaints Police Certificate requirements The National Aboriginal and Torres Strait Islander Flexible Aged Care Programme Police Certificate Guidelines, Appendix C of the NATSIFACP Guidelines apply to services under the NATSIFACP. The Commonwealth Home Support Programme Police Certificate requirements, Service providers must ensure that staff involved in service delivery meet police certificate requirements under the relevant programme
dss_accs_guidelines_-_final_0.docx