2) Stakeholder relationship management in 20% Responsive to student, guests & staff , Students, guests & staff using the catering Experience in servicing catering needs to resolve issues within the service are satisfied with the level of service. committees delegated kitchens & dining halls. service offered. Assist students / guests in resolving their Challenges are resolved within the framework of Verbal & written catering needs based on the service offered. the catering contract & operation. communication skills Ensure effective communication with Students, guests & staff are aware of operating stakeholders. procedures iro the catering contract and operation. Effective & successful management of student / guest related catering issues. Agenda, minutes and meetings are used as effective means of managing the catering Timeously co-ordinate agenda & minutes operation. of the monthly dining hall meetings as well as circulation of these to stakeholders. Effective follow up and communication of resolutions to issues raised. Ensure feedback from HC Food Reps before Residence Catering Forum including the Effective preparation of templates & reports to Mystery Diner feedback, report & presentation. guide catering decision making. Attend, manage & address issues Ensure that soft & hard catering files can be raised at monthly dining hall meetings. audited as part of the catering assessment. Prepare a list of system wide catering issues as agenda items for quarterly Residences Catering Forum from monthly dining hall meetings and monitoring. Assist SH Admin Officer iro central distribution of catering communication to residences & stakeholders. Develop report templates iro incidents with the intention that these can be used to provide feedback to stakeholders. Prepare reports on catering issues as required (eg. suspected food poisoning, incidents, etc) Maintain soft and hard file records. Assist the contract catering company in communicating effectively with students. Students, guests & staff have an enjoyable Ensure that the catering contractor makes catering experience in dining halls. effective use of communication opportunities in dining halls. Students, guests & staff are effectively appraised & react appropriately to catering matters in all dining halls.
2) Stakeholder relationship management in delegated kitchens & dining halls. 20% Responsive to student, guests & staff , catering needs to resolve issues within the service offered. Assist students / guests in resolving their catering needs based on the service offered. Ensure effective communication with stakeholders. Effective & successful management of student / guest related catering issues. Timeously co-ordinate agenda & minutes of the monthly dining hall meetings as well as circulation of these to stakeholders. Ensure feedback from HC Food Reps before Residence Catering Forum including the Mystery Diner feedback, report & presentation. Attend, manage & address issues raised at monthly dining hall meetings. Prepare a list of system wide catering issues as agenda items for quarterly Residences Catering Forum from monthly dining hall meetings and monitoring. Assist SH Admin Officer iro central distribution of catering communication to residences & stakeholders. Develop report templates iro incidents with the intention that these can be used to provide feedback to stakeholders. Prepare reports on catering issues as required (eg. suspected food poisoning, incidents, etc) Maintain soft and hard file records. Assist the contract catering company in communicating effectively with students. Ensure that the catering contractor makes effective use of communication opportunities in dining halls. Students, guests & staff using the catering service are satisfied with the level of service. Challenges are resolved within the framework of the catering contract & operation. Students, guests & staff are aware of operating procedures iro the catering contract and operation. Agenda, minutes and meetings are used as effective means of managing the catering operation. Effective follow up and communication of resolutions to issues raised. Effective preparation of templates & reports to guide catering decision making. Ensure that soft & hard catering files can be audited as part of the catering assessment. Students, guests & staff have an enjoyable catering experience in dining halls. Students, guests & staff are effectively appraised & react appropriately to catering matters in all dining halls. Experience in servicing committees Verbal & written communication skills
DSA_SeniorCoordinator_ResidenceCatering_JD_Nov12.docx