STANDARD STATEMENT RATIONALE CRITERIA EVIDENCE (EXAMPLES) 2a. Timely and relevant two way 2a.1. Good Individual communication communication before, Patient information in information is possible to meet needs during and and preferences after intervention are patient management the needs of patients and their benefits identified, patients recorded - through and actioned. system identifying significant other(s). This should reduction in anxieties/concerns individual communication be in formats that accommodate and encouraging appropriate needs and preferences. any communication difficulties uptake of further care and self (and possible hearing management. 2a.2. Written information about Written information impairment). the service, types of assessment, leaflets and letters medication requirements, Audit to check if possible interventions, after appropriate information effects and clinicians involved is sent and received. provided by the vestibular Patient feedback audiology service for all new and existing patients and their significant other(s) prior to attending the appointment. 2a.3. Consent is gained from the patient for any vestibular Consent evidenced in assessment and for their patient management significant other (s) being present. system 2a.4 Written information prior to Written information leaflets appointment includes a request to and letters contact the department in Audit to check if Written information that is clear, advance if communication appropriate. up to date and in a format that is support if required and Patient feedback accessible to the individual encourages to invite significant facilitates understanding of the other(s). service and self management options. 2a.5. During assessment, results Audit cross checking the are recorded and an appropriate date of the appointment explanation of the results is with record of test result discussed with the patient and/or and journal entries significant other(s). A report is made available for medical notes.
STANDARD STATEMENT RATIONALE CRITERIA EVIDENCE (EXAMPLES) 2a. Timely and relevant two way information is possible to meet the needs of patients and their significant other(s). This should be in formats that accommodate any communication difficulties (and possible hearing impairment). Good communication before, during and after intervention benefits patients - through reduction in anxieties/concerns and encouraging appropriate uptake of further care and self management. Written information that is clear, up to date and in a format that is accessible to the individual facilitates understanding of the service and self management options. 2a.1. Individual communication needs and preferences are identified, recorded and actioned. Patient information in patient management system identifying individual communication needs and preferences. 2a.2. Written information about the service, types of assessment, medication requirements, possible interventions, after effects and clinicians involved is provided by the vestibular audiology service for all new and existing patients and their significant other(s) prior to attending the appointment. Written information leaflets and letters Audit to check if appropriate information sent and received. Patient feedback 2a.3. Consent is gained from the patient for any vestibular assessment and for their significant other (s) being present. Consent evidenced in patient management system 2a.4 Written information prior to appointment includes a request to contact the department in advance if communication support if required and encourages to invite significant other(s). Written information leaflets and letters Audit to check if appropriate. Patient feedback 2a.5. During assessment, results are recorded and an appropriate explanation of the results is discussed with the patient and/or significant other(s). A report is made available for medical notes. Audit cross checking the date of the appointment with record of test result and journal entries
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