9a. Each service has processes Measurement of qualitative and 9a.1. The vestibular audiology Service review framework in place to measure service quantitative data helps to inform service has a framework in place that outlines the what, quality. ongoing service improvement. to ensure ongoing collection of when, where and how this qualitative and quantitative data data will be collected and relating to service performance reported. Quality measures are used to and service user experience and plan and implement service the annual reporting of this data. improvements 9a.2. Patients and significant Evidence of coverage that other are encouraged to complete ensures an acceptable anonymous surveys on at least proportion of patients have an annual basis to determine participated and a satisfaction with different representative sample of elements of the service received. the local population is covered (including gender, ethnicity, and all location of service delivery). 9b. Each service has processes Audiology services that seek, 9b.1. The vestibular audiology Local framework for in place to regularly consult with consider and respond to the service has a mechanism in place consultation agendas and patients and stakeholders views of users will be more likely to capture views of patients and minutes of consultation to meet the needs of their stakeholders. events. patients. Patient satisfaction surveys. 9b.2. Results of satisfaction Direct observation during surveys and service QRT scores external audit visit are made available and discussed with patients on an annual basis. 9c. Each service has processes in Use of up to date vestibular 9c.1 The vestibular audiology Local procedures/policies place to keep up to date with and technology and models of service service has a systematic for appraisal of delivery is integral to effective approach to the coordination, innovations
9a. Each service has processes in place to measure service quality. Quality measures are used to plan and implement service improvements Measurement of qualitative and quantitative data helps to inform ongoing service improvement. 9a.1. The vestibular audiology service has a framework in place to ensure ongoing collection of qualitative and quantitative data relating to service performance and service user experience and the annual reporting of this data. Service review framework that outlines the what, when, where and how this data will be collected and reported. 9a.2. Patients and significant other are encouraged to complete anonymous surveys on at least an annual basis to determine satisfaction with different elements of the service received. Evidence of coverage that ensures an acceptable proportion of patients have participated and a representative sample of the local population is covered (including gender, ethnicity, and all location of service delivery). 9b. Each service has processes in place to regularly consult with patients and stakeholders Audiology services that seek, consider and respond to the views of users will be more likely to meet the needs of their patients. 9b.1. The vestibular audiology service has a mechanism in place to capture views of patients and stakeholders. Local framework for consultation agendas and minutes of consultation events. Patient satisfaction surveys. 9b.2. Results of satisfaction surveys and service QRT scores are made available and discussed with patients on an annual basis. Direct observation during external audit visit 9c. Each service has processes in place to keep up to date with and Use of up to date vestibular technology and models of service delivery is integral to effective 9c.1 The vestibular audiology service has a systematic approach to the coordination, Local procedures/policies for appraisal of innovations
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