Service Provider Notifications This chapter provides information about how the Scheme manages service provider notifications during the intake phase. Intake Phase Detailed Assessment Phase Resolution Phase Outcome Phase Chapter contents Section Topic 9.1 What is a notification? Overview of service Complaints management principles relevant to intake of 9.2 provider notifications service provider notifications 9.3 Key activities in managing notifications Types of service provider notifications the Scheme 9.4 receives How the Scheme handles information privacy 9.5 requirements related to notifications Non-compulsory notifications What is an emergency – 9.6 event? Compulsory notifications - What is a reportable assault or Activity 1: Receiving 9.7 unexplained absence? service provider notifications 0 When must service providers make a compulsory notification and who should contact the Scheme? What should I do when people report a missing care 9.9 recipient 9.10 How do service providers make notifications? Why and when to use an intake escalation matrix (IEM) Activity 2: Escalating 9.11 for notifications notifications to a Important timeframes for Scheme officers to escalate a manager 9.12 compulsory notification Information the Scheme needs to respond to reportable 9.13 Activity 3 and 4: assaults Assessing Assessing when a service provider is not required to 9.14 reportable assault report information Determining the Scheme’s response to a reportable 9.15 assault Activity 3 and 4: Assessing When must a service provider make an unexplained 9.16 unexplained absence notification absence information Activity 3 and 4: Collecting key information an emergency event 9.17 Assessing notification emergency event 9.18 When are emergency events considered significant? information
Service Provider Notifications This chapter provides information about how the Scheme manages service provider notifications during the intake phase. Intake Phase Detailed Assessment Phase Resolution Phase Outcome Phase Chapter contents Section Topic Overview of service provider notifications 9.1 What is a notification? 9.2 Complaints management principles relevant to intake of service provider notifications 9.3 Key activities in managing notifications Activity 1: Receiving service provider notifications 9.4 Types of service provider notifications the Scheme receives 9.5 How the Scheme handles information privacy requirements related to notifications 9.6 Non-compulsory notifications – What is an emergency event? 9.7 Compulsory notifications - What is a reportable assault or unexplained absence? 0 When must service providers make a compulsory notification and who should contact the Scheme? 9.9 What should I do when people report a missing care recipient 9.10 How do service providers make notifications? Activity 2: Escalating notifications to a manager 9.11 Why and when to use an intake escalation matrix (IEM) for notifications 9.12 Important timeframes for Scheme officers to escalate a compulsory notification Activity 3 and 4: Assessing reportable assault information 9.13 Information the Scheme needs to respond to reportable assaults 9.14 Assessing when a service provider is not required to report 9.15 Determining the Scheme’s response to a reportable assault Activity 3 and 4: Assessing unexplained absence information 9.16 When must a service provider make an unexplained absence notification Activity 3 and 4: Assessing emergency event information 9.17 Collecting key information an emergency event notification 9.18 When are emergency events considered significant?
dss_accs_guidelines_-_final_0.docx