End Users: (provide specific information about End Users of the system-could also provide The current system supports roughly personas of end users” as part of SOO) “typical XXXXXXX end users. The majority of these end users are US Citizens accessing the AGENCY website for correspondence related to XXXXXX. End Users may be used in this effort in usability testing and/or customer satisfaction surveying. Required Tasks Task 1: Initial Environment System Configuration and Implementation Objective: Contractor shall provide the with a secure, stable, records compliant, AGENCY commercial collaboration, workflow enabled environment. The contractor shall design the system for maximum interoperability across all offices to ensure flexibility in leveraging the system for future applications. AGENCY The contractor shall configure the following system instances to support tiered code-release separation and quality assurance and an automatic testing methodology: The contractor shall seek to configure off-the-shelf aspects of the selected platform before recommending a customized coding approach. The contractor shall develop system configuration in such a manner as to leverage maximum re-use and sharing across the platform. The contractor shall ensure that all changes with impacts to other applications on the platform are minimized. Where such changes are required, they shall be documented and the release coordinated well in advance with the appropriate product owner and development team. The contractor shall provide incremental documentation through sprint cycles that results in full technical documentation or configuration for all software development efforts and product releases with all information necessary to document processes, procedures, code artifacts, and/or policies that were implemented in the creation of the development work. Once any functionality is released under this call, it shall be the responsibility of the contractor to fix at their own expense any resulting bugs or system defects that are related directly to the contractor’s implementation, code, or application design. The fix of these bugs shall not affect other scheduled user stories, deliverables, or releases and shall be at no cost to the government. This requirement for fixing bugs or defects is not considered system maintenance or application enhancements. Instance Name Description and Purpose
End Users: (provide specific information about End Users of the system-could also provide personas of “typical end users” as part of SOO) The current system supports roughly XXXXXXX end users. The majority of these end users are US Citizens accessing the AGENCY website for correspondence related to XXXXXX. End Users may be used in this effort in usability testing and/or customer satisfaction surveying. Required Tasks Task 1: Initial Environment System Configuration and Implementation Objective: Contractor shall provide the AGENCY with a secure, stable, records compliant, commercial collaboration, workflow enabled environment. The contractor shall design the system for maximum interoperability across all AGENCY offices to ensure flexibility in leveraging the system for future applications. The contractor shall configure the following system instances to support tiered code-release separation and quality assurance and an automatic testing methodology: The contractor shall seek to configure off-the-shelf aspects of the selected platform before recommending a customized coding approach. The contractor shall develop system configuration in such a manner as to leverage maximum re-use and sharing across the platform. The contractor shall ensure that all changes with impacts to other applications on the platform are minimized. Where such changes are required, they shall be documented and the release coordinated well in advance with the appropriate product owner and development team. The contractor shall provide incremental documentation through sprint cycles that results in full technical documentation or configuration for all software development efforts and product releases with all information necessary to document processes, procedures, code artifacts, and/or policies that were implemented in the creation of the development work. Once any functionality is released under this call, it shall be the responsibility of the contractor to fix at their own expense any resulting bugs or system defects that are related directly to the contractor’s implementation, code, or application design. The fix of these bugs shall not affect other scheduled user stories, deliverables, or releases and shall be at no cost to the government. This requirement for fixing bugs or defects is not considered system maintenance or application enhancements. Instance Name Description and Purpose
CRMTaskOrder%20Sample%20DRAFT.docx