level of banks technologies 66.2 of banks technologies .8.8 of ATM charges 47.8 level of ATM charges 16.4 level of bank charges 73.5 level of bank charges 14.7 level of internet banking level of internet banking facilities 41.4 facilities 15.7 location of the banks 81.4 location of the banks 12.9 Variety of the service Variety of the service rendered 37.7 rendered 10.1 of employee's level of employee's competence 30 competence 14.3 Quality of the service Quality of the service rendered 75.4 rendered 4.3 Market strategies of the bank 79.7 Market strategies of the bank 7.2 Variables % Variables % level of Interest rate 20.3 level of Interest rate 8.7 level of banks technologies 10.3 level of banks technologies 14.7 level of ATM charges 10.4 level of ATM charges 25.4 level of bank charges 2.9 level of bank charges 8.8 level of internet banking level of internet banking facilities 10 facilities 32.9 location of the banks 1.4 location of the banks 4.3 Variety of the service Variety of the service APPLIED rendered 26.1 rendered 26.1 level of employee's level of employee's NOT competence 11.4 competence 44.3 Quality of the service Quality of the service rendered 13 rendered 7.2 Market startegie of the bank 2.9 Market startegie of the bank 10.1 (Source: Field Data) The level of internet banking facilities is applied but not effective probably due to the fact that, most of the bank customers in Tanzania tends to deposit their money through front desk (counter) rather than electronic transfer where through ATM deposit it is much riskier even the bank officers do not advice their customers to do so and most of the electronic deposit are done internationally and not locally such as
level of banks technologies 66.2 of banks technologies .8.8 of ATM charges 47.8 level of ATM charges 16.4 level of bank charges 73.5 level of bank charges 14.7 level of internet banking facilities 41.4 level of internet banking facilities 15.7 location of the banks 81.4 location of the banks 12.9 Variety of the service rendered 37.7 Variety of the service rendered 10.1 of employee's competence 30 level of employee's competence 14.3 Quality of the service rendered 75.4 Quality of the service rendered 4.3 Market strategies of the bank 79.7 Market strategies of the bank 7.2 Variables % Variables % NOT APPLIED level of Interest rate 20.3 level of Interest rate 8.7 level of banks technologies 10.3 level of banks technologies 14.7 level of ATM charges 10.4 level of ATM charges 25.4 level of bank charges 2.9 level of bank charges 8.8 level of internet banking facilities 10 level of internet banking facilities 32.9 location of the banks 1.4 location of the banks 4.3 Variety of the service rendered 26.1 Variety of the service rendered 26.1 level of employee's competence 11.4 level of employee's competence 44.3 Quality of the service rendered 13 Quality of the service rendered 7.2 Market startegie of the bank 2.9 Market startegie of the bank 10.1 (Source: Field Data) The level of internet banking facilities is applied but not effective probably due to the fact that, most of the bank customers in Tanzania tends to deposit their money through front desk (counter) rather than electronic transfer where through ATM deposit it is much riskier even the bank officers do not advice their customers to do so and most of the electronic deposit are done internationally and not locally such as
Dissertation%2DMansour%2DFinal.docx