08 Availability of items 09 Access to items 10 Broken mirrors 12 Lighters 14 Sports equipment 15 Utility Equipment 17 Availability of cards to use the patient line 18 Lack of electronic wheelchairs 19 Other (free text) 20 Lack of suitable aids for eating or drinking 01 Hotel services 03 Food too cold 04 Availability of food 05 Do not cater for special diets 06 Poor service of food 07 Poor choice on D32. Catering 08 Food hygiene 10 Take aways 11 Poor food quality 12 Poor food quantity 13 Presentation of food 14 Lack of supplies in hospital canteen / shops 15 Other (free text) 01 Condition of bedding 02 Dirty toilets / bathroom / shower 03 Cleanliness of ward 04 not washing hands 05 Bins not being emptied D33. 06 Not cleaning equipment before use on another patient Cleanliness / 07 Staff not changing scrubs whilst moving from the theatre to Laundry the wards 08 Clinical equipment not being clean 09 Cleanliness of outpatient areas 10 Dirty kitchen Environment 11 (Free Text) / Domestic 01 Too many visitors D34. Patient (Cont) 02 Visitors not being allowed Privacy / 03 Visitors too noisy dignity 04 Other patients behaviour 05 Breach of Confidentiality 06 Facility time 07 Human rights 08 Patient rights 09 On ward activities 10 No curtains 11 Open doors 13 Other 01 Reimbursements 02 Travel expenses 03 Stolen property
08 Availability of items 09 Access to items 10 Broken mirrors D32. Catering 12 Lighters 14 Sports equipment 15 Utility Equipment 17 Availability of cards to use the patient line 18 Lack of electronic wheelchairs 19 Other (free text) 20 Lack of suitable aids for eating or drinking 01 Hotel services 03 Food too cold 04 Availability of food Environment / Domestic (Cont) 05 Do not cater for special diets 06 Poor service of food 07 Poor choice on 08 Food hygiene 10 Take aways 11 Poor food quality 12 Poor food quantity 13 Presentation of food 14 Lack of supplies in hospital canteen / shops 15 Other (free text) D33. Cleanliness / Laundry 01 Condition of bedding 02 Dirty toilets / bathroom / shower 03 Cleanliness of ward 04 not washing hands 05 Bins not being emptied 06 Not cleaning equipment before use on another patient 07 Staff not changing scrubs whilst moving from the theatre to the wards 08 Clinical equipment not being clean 09 Cleanliness of outpatient areas 10 Dirty kitchen 11 (Free Text) D34. Patient Privacy / dignity 01 Too many visitors 02 Visitors not being allowed 03 Visitors too noisy 04 Other patients behaviour 05 Breach of Confidentiality 06 Facility time 07 Human rights 08 Patient rights 09 On ward activities 10 No curtains 11 Open doors 13 Other 01 Reimbursements 02 Travel expenses 03 Stolen property
Definitions_Document_V27_5.docx