Issue Action Items Responsibility Success Resources Timelines Indicators c. Continue to develop communication MetroAccess Information is Funded Existing - guides to assist Council Officers and the developed and through Ongoing community in communicating positively updated when MetroAccess with people with a disability. required. The Talking Disability Handbook for communicating with people with disabilities is available. d. Lobby MPS Council for an integrated Communication Lobby Council to Requires a Ongoing inbound SMS service as an additional Strategy and update the budget in the contact channel for the Shire or Customer information region of $10 investigate grants to fund service. Service system with to $25K plus inbound SMS Telstra service capabilities. charges e. Promote the availability of the Communication TTY service is Funded Ongoing Australian Communication Exchange Strategy and promoted on MPS through – National Relay Service as a Customer Council Website existing MPS communication tool for people who are Service and publications. budget deaf or have a hearing or speech Training is made impairment on all information and available to publications produced by MPS and Council Officers ensure Customer Service Officers are on the service. trained on how to use this effectively.
Issue Action Items Responsibility Success Indicators Resources Timelines c. Continue to develop communication guides to assist Council Officers and the community in communicating positively with people with a disability. MetroAccess Information is developed and updated when required. The Talking Disability Handbook for communicating with people with disabilities is available. Funded through MetroAccess Existing - Ongoing d. Lobby MPS Council for an integrated inbound SMS service as an additional contact channel for the Shire or investigate grants to fund service. Communication Strategy and Customer Service Lobby Council to update the information system with inbound SMS capabilities. Requires a budget in the region of $10 to $25K plus Telstra service charges Ongoing e. Promote the availability of the Australian Communication Exchange – National Relay Service as a communication tool for people who are deaf or have a hearing or speech impairment on all information and publications produced by MPS and ensure Customer Service Officers are trained on how to use this effectively. Communication Strategy and Customer Service TTY service is promoted on MPS Council Website and publications. Training is made available to Council Officers on the service. Funded through existing MPS budget Ongoing
disability_action_plan_2013_-_2017_final.docx