people with 4.2 Promote services Within All Divisions NRS promoted across Customer contact disability. such as National Relay 12 with customer the department. employees are aware Service (NRS) across months contact profile of and confident to DFSI for employees with use the NRS. hearing impairment. The impact of new 5.1 Develop and Within Services & Service impact review Feedback is services on implement guidelines, 24 Digital process, checklist and evaluated and customers with process and a checklist to months Innovation guidelines created. analysed by each disability is review impact of new division and Corporate Review an example of considered during service on customers, incorporated into any Services assessment of the development. clients and service users project plans / design impact of a new with disability when for new services. service on customers commencing the process or service user with to develop new services. disability. Attitudes and Behaviours Aim: To build community awareness of the rights and abilities of people with disability, and to support the development of positive attitudes and behaviour towards people with disability. Strategy Action Timing Team Evaluation Progress / Responsible Method Outcomes Senior Leadership 6.1 Diversity and Inclusion 2016 Executive Team Confirm Council Council established. commitment to Council to supported by established. creating an implementation of DIAP. People & Culture
people with disability. 4.2 Promote services such as National Relay Service (NRS) across DFSI for employees with hearing impairment. Within 12 months All Divisions with customer contact profile NRS promoted across the department. Customer contact employees are aware of and confident to use the NRS. The impact of new services on customers with disability is considered during development. 5.1 Develop and implement guidelines, process and a checklist to review impact of new service on customers, clients and service users with disability when commencing the process to develop new services. Within 24 months Services & Digital Innovation Corporate Services Service impact review process, checklist and guidelines created. Review an example of assessment of the impact of a new service on customers or service user with disability. Feedback is evaluated and analysed by each division and incorporated into any project plans / design for new services. Attitudes and Behaviours Aim: To build community awareness of the rights and abilities of people with disability, and to support the development of positive attitudes and behaviour towards people with disability. Strategy Action Timing Team Responsible Evaluation Method Progress / Outcomes Senior Leadership commitment to creating an 6.1 Diversity and Inclusion Council to implementation of DIAP. 2016 Executive Team supported by People & Culture Confirm Council established. Council established.
DIAP-2-Finance.docx