improvement in almost of paper referrals already ‘real time’. The local performance occurring, but if considering report solely used the PSO and returning referrals with PAS data, as it clearly lower utilisation, this will be identified e-RS and non-e-RS more labour intensive and so referrals received from each resource impact needs to be of the GP practices. considered. 7 Data reporting Data reporting was supported Assign dedicated time for data through dedicated allocation reporting and analysis to identify and effective management any specific areas for and analysis by the provider improvement. booking manager. 8 Data reporting In preparation, the project Agree list of exclusions with This task has team agreed early on to CCG at earliest possible stage been added to communicate to GPs what prior to go live pilot phase action plan in types of referral MUST be Review this on a regular basis in the development sent via e-RS, and what line with new services phase. would be excluded. Note: PSO exclusions might not be exclusions to the MAR, eg. emergency clinics. 9 Data quality Initial discussions during the Strat data reporting ASAP, this review project initiation phase can be done before the formal focussed on data quality and project start. project reporting to determine not only whether there were Paper switch-off projects with a any data and reporting utilisation baseline of 80% and discrepancies, but also assist above, which will be starting full to identify the paper referrals paper switch-off processes still being sent to the trust. should focus on data and reporting quality as a first priority and at the initial phase of the project. All other projects should undertake data and referral
improvement in almost ‘real time’. The local performance report solely used the data, as it clearly identified e-RS and non-e-RS referrals received from each of the GP practices. of paper referrals already occurring, but if considering PSO and returning referrals with lower utilisation, this will be more labour intensive and so resource impact needs to be considered. 7 Data reporting Data reporting was supported through dedicated allocation and effective management and analysis by the provider booking manager. Assign dedicated time for data reporting and analysis to identify any specific areas for improvement. 8 Data reporting In preparation, the project team agreed early on to communicate to GPs what types of referral MUST be sent via e-RS, and what would be excluded. Note: PSO exclusions might not be exclusions to the MAR, eg. emergency clinics. Agree list of exclusions with CCG at earliest possible stage prior to go live pilot phase Review this on a regular basis in line with new services This task has been added to action plan in the development phase. 9 Data quality review Initial discussions during the project initiation phase focussed on data quality and project reporting to determine not only whether there were any data and reporting discrepancies, but also assist to identify the paper referrals still being sent to the trust. Strat data reporting ASAP, this can be done before the formal project start. Paper switch-off projects with a utilisation baseline of 80% and above, which will be starting full paper switch-off processes should focus on data and reporting quality as a first priority and at the initial phase of the project. All other projects should undertake data and referral PAS
e-rs_pioneer_lessons_v1.0_final.docx