Practice example referral pathways – YFS Ltd (formerly known as Youth and Family Service Logan City), delivers a range of complementary services in the Logan area (QLD), and is involved in collective action with partner service providers. The first point of contact for YFS clients, whether phoning or visiting, is through the referral and assessment service which prioritises clients, links to services and provides instant information for clients. The referral and assessment service focuses on clients’ immediate crisis situation, while connecting clients with relevant services within YFS or the community to address underlying or co-morbid issues contributing to their financial crisis. YFS has established consistent referral pathways for clients, leveraging the diversity of services operating in the service area through networks and coordinating ER with consortium partners and volunteer support. YFS uses a shared database for case management and reporting practices, and maintains a directory of government and community facilities to aid referral. Referral pathways are supported by formal staff training on referral protocols and procedures. Source: YFS (2016) Expanding the number of FWC Service Delivery Hubs Since 1 January 2016, the Australian Government has funded a number of Financial Counselling, Capability and Resilience Hubs in Income Management locations to provide integrated services under the one roof. These combine financial counselling and capability alongside access to no and low interest loans and, in some cases, provide additional services, to strengthen employment and family functioning outcomes. These models are designed to intercede at life transition points when people are most vulnerable to financial crisis, such as job loss or family breakdown. This means that clients experiencing a major life transition need only approach one service to receive support appropriate to their needs. Currently, Hubs operate in 29 Income Management sites across Australia, although the majority are in Western Australia and the Northern Territory. The Hubs are based in urban, rural and remote areas, servicing outlying communities by outreach in remote locations. Under this proposal: a similar model of Hub services may be funded in one or two additional locations across Australia, with locations chosen on the basis of disadvantage and availability of other relevant support services; and organisations, or a consortia of organisations, would be encouraged to apply to deliver the Hub service model in the identified areas. Hubs be flexible enough to deliver a mix of FWC services that providers determine would achieve the best outcomes in their communities, ideally integrated with a range of other services appropriate to community needs.
Practice example – referral pathways YFS Ltd (formerly known as Youth and Family Service Logan City), delivers a range of complementary services in the Logan area (QLD), and is involved in collective action with partner service providers. The first point of contact for YFS clients, whether phoning or visiting, is through the referral and assessment service which prioritises clients, links to services and provides instant information for clients. The referral and assessment service focuses on clients’ immediate crisis situation, while connecting clients with relevant services within YFS or the community to address underlying or co-morbid issues contributing to their financial crisis. YFS has established consistent referral pathways for clients, leveraging the diversity of services operating in the service area through networks and coordinating ER with consortium partners and volunteer support. YFS uses a shared database for case management and reporting practices, and maintains a directory of government and community facilities to aid referral. Referral pathways are supported by formal staff training on referral protocols and procedures. Source: YFS (2016) Expanding the number of FWC Service Delivery Hubs Since 1 January 2016, the Australian Government has funded a number of Financial Counselling, Capability and Resilience Hubs in Income Management locations to provide integrated services under the one roof. These combine financial counselling and capability alongside access to no and low interest loans and, in some cases, provide additional services, to strengthen employment and family functioning outcomes. These models are designed to intercede at life transition points when people are most vulnerable to financial crisis, such as job loss or family breakdown. This means that clients experiencing a major life transition need only approach one service to receive support appropriate to their needs. Currently, Hubs operate in 29 Income Management sites across Australia, although the majority are in Western Australia and the Northern Territory. The Hubs are based in urban, rural and remote areas, servicing outlying communities by outreach in remote locations. Under this proposal: a similar model of Hub services may be funded in one or two additional locations across Australia, with locations chosen on the basis of disadvantage and availability of other relevant support services; and organisations, or a consortia of organisations, would be encouraged to apply to deliver the Hub service model in the identified areas. Hubs be flexible enough to deliver a mix of FWC services that providers determine would achieve the best outcomes in their communities, ideally integrated with a range of other services appropriate to community needs.
Discussion-Paper_FWC-Redesign_FINAL_Financial-Wellbeing-and-Capability-Activity-2.docx