Inclement Weather In the event of severe weather, including snow, ice, flooding, etc., the ability to provide transportation may be hampered. If you do not need to travel on those days, please call the reservation office to cancel your trips in a timely manner. Every effort will be made to provide transportation but safety considerations may prevent trips being provided. No Show Policy/Pick-upWindow Under the current No Show/Late Cancellation policy, service will be suspended for passengers who book trips and repeatedly show a pattern of failing to board the vehicle and/or cancel trips less than one hour before the pick-up window. Adherence to this policy benefits all passengers since no-shows and late cancellations prevent other passengers from receiving timely and efficient service. Definitions A Show” occurs when a passenger does not board the vehicle within “No 5 minutes of the vehicles arrival within the 20-minute pick-up window. Example: The passenger’s 20-minute pick-up window is 9:55 AM to 10:15 AM. The driver arrives at 10:00 AM. The driver will wait 5 minutes for the passenger to board the vehicle. If the passenger does not board the vehicle by 10:05 AM. The passenger is considered a A Cancellation” occurs when a passenger cancels a trip less than “Late one hour before the scheduled pick up time. This includes cancelling with the driver at the door. Example: If the passenger’s scheduled 20-minute pick up time is 9:55 AM to 10:15 AM, the rider must call prior to 8:55 AM to avoid being a late cancellation.
Inclement Weather In the event of severe weather, including snow, ice, flooding, etc., the ability to provide transportation may be hampered. If you do not need to travel on those days, please call the reservation office to cancel your trips in a timely manner. Every effort will be made to provide transportation but safety considerations may prevent trips being provided. No Show Policy/Pick-upWindow Under the current No Show/Late Cancellation policy, service will be suspended for passengers who book trips and repeatedly show a pattern of failing to board the vehicle and/or cancel trips less than one hour before the pick-up window. Adherence to this policy benefits all passengers since no-shows and late cancellations prevent other passengers from receiving timely and efficient service. Definitions A “No Show” occurs when a passenger does not board the vehicle within 5 minutes of the vehicles arrival within the 20-minute pick-up window. Example: The passenger’s 20-minute pick-up window is 9:55 AM to 10:15 AM. The driver arrives at 10:00 AM. The driver will wait 5 minutes for the passenger to board the vehicle. If the passenger does not board the vehicle by 10:05 AM. The passenger is considered a A “Late Cancellation” occurs when a passenger cancels a trip less than one hour before the scheduled pick up time. This includes cancelling with the driver at the door. Example: If the passenger’s scheduled 20-minute pick up time is 9:55 AM to 10:15 AM, the rider must call prior to 8:55 AM to avoid being a late cancellation.
DR-BROCHURE-OCT2016_2.docx