Example action plan: Performance Improvement Plan PERFORMANCE IMPROVEMENT PLAN KPI 3 - QUALITY Current State: Improvement Goals Strategies Indicators Responsibility Timeframe (SMART Specific, (actions to (measures of (implement – – Measurable, achieve improvement) review – Achievable, Realistic, report) Time-bound) What goals have What will be How will Who is What is the been identified to done to progress primarily timeframe for address the issues? achieve the towards the responsible action and identified goal be for this review? goals? measured? action? Increase star ratings Regularly Upwards trend DES Manager Strategies and percentile monitor KPI in KPI results (Action Lead) implemented rankings results Reports DES Team by (DATE) – Regularly DES KPI Leader Indicators to review and Measures be reviewed – adjust other Outcomes Rates by Action strategies Health check Lead (including report (FREQUENCY) timeframes) Improvement as required in to be response to reported by KPI results (DATE) Figure 17: Action plan example and template An example improvement goal is provided in the table above, other useful examples of improvement goals that may be relevant include: Improve efficiency in recording employment anchors Improve diary usage Improve identification and recording of services and training strategy to help participants find and keep employment Review current suspended participants Increase marketing competency and activity Increase range of referral and placement strategies used
Example action plan: Performance Improvement Plan PERFORMANCE IMPROVEMENT PLAN KPI 3 - QUALITY Current State: Improvement Goals (SMART – Specific, Measurable, Achievable, Realistic, Time-bound) Strategies (actions to achieve Indicators (measures of improvement) Responsibility Timeframe (implement – review – report) What goals have been identified to address the issues? What will be done to achieve the identified goals? How will progress towards the goal be measured? Who is primarily responsible for this action? What is the timeframe for action and review? Increase star ratings and percentile rankings Regularly monitor KPI results Regularly review and adjust other strategies (including timeframes) as required in response to KPI results Upwards trend in KPI results Reports – DES KPI Measures – Outcomes Rates Health check report DES Manager (Action Lead) DES Team Leader Strategies implemented by (DATE) Indicators to be reviewed by Action Lead (FREQUENCY) Improvement to be reported by (DATE) Figure 17: Action plan example and template An example improvement goal is provided in the table above, other useful examples of improvement goals that may be relevant include: Improve efficiency in recording employment anchors Improve diary usage Improve identification and recording of services and training strategy to help participants find and keep employment Review current suspended participants Increase marketing competency and activity Increase range of referral and placement strategies used
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