community members to establish and maintains referral networks must be in place, where maintain a referral network. appropriate. National Standards for Disability Disability Advocacy Standards Services (NSDS) DAS mapping Comments 6 Service Management The service or program has effective and accountable service management and leadership to maximise outcomes for individuals. 6.1 Frontline staff, management and Standard 9 overall This IoP is fully met, however, agencies may like to governing bodies are suitably qualified, Fully met consider internal and external supervision practices skilled and supported. as an example of Note that this means ‘support’. auditors will be reviewing bodies’ i.e. ‘governing competence, qualification and training of board members too. 6.2 Practice is based on evidence and KPIs 4.1, 8.2 and 10.2 This is partly met through such measures as minimal restrictive options and complies Partly met (individual) risk management plans and duty of with legislative, regulatory and contractual care/dignity of risk processes, but demonstrating requirements. practice linked to minimal restrictive options is not captured in the DAS. Advocacy agencies should ensure that they identify the legislative and regulatory requirements in which they work and ensure these are met. 6.3 The service or program documents, Standard 8, 9 and KPI 8.2 Workplace Health and Safety and financial monitors and effectively uses management Partly met management are not explicitly stated in the DAS systems including Work Health Safety, so agencies must ensure that systems are human resource management and financial documented and monitored effectively. management. 6.4 The service or program has monitoring, Standard 8 overall, strengthened by KPIs 8.2 No further evidence should be required in the feedback, learning and reflection processes and 9.2 context of advocacy support, however, the NSDS which support continuous improvement. met wording is stronger in relation to monitoring, feedback, learning and improvement processes.
community members to establish and maintain a referral network. maintains referral networks must be in place, where appropriate. National Standards for Disability Services (NSDS) Disability Advocacy Standards DAS mapping Comments 6 Service Management The service or program has effective and accountable service management and leadership to maximise outcomes for individuals. 6.1 Frontline staff, management and governing bodies are suitably qualified, skilled and supported. Standard 9 overall Fully met This IoP is fully met, however, agencies may like to consider internal and external supervision practices as an example of ‘support’. Note that this means auditors will be reviewing ‘governing bodies’ i.e. competence, qualification and training of board members too. 6.2 Practice is based on evidence and minimal restrictive options and complies with legislative, regulatory and contractual requirements. KPIs 4.1, 8.2 and 10.2 Partly met This is partly met through such measures as (individual) risk management plans and duty of care/dignity of risk processes, but demonstrating practice linked to minimal restrictive options is not captured in the DAS. Advocacy agencies should ensure that they identify the legislative and regulatory requirements in which they work and ensure these are met. 6.3 The service or program documents, monitors and effectively uses management systems including Work Health Safety, human resource management and financial management. Standard 8, 9 and KPI 8.2 Partly met Workplace Health and Safety and financial management are not explicitly stated in the DAS so agencies must ensure that systems are documented and monitored effectively. 6.4 The service or program has monitoring, feedback, learning and reflection processes which support continuous improvement. Standard 8 overall, strengthened by KPIs 8.2 and 9.2 met No further evidence should be required in the context of advocacy support, however, the NSDS wording is stronger in relation to monitoring, feedback, learning and improvement processes.
disability_advocacy_standards_mapping_table_0.docx