FOLLOW ON questions Such as me more’, What happened next?’ ‘Tell ‘ encourage staff member to explore further CLOSED questions are useful for verification and can be answered with a simple or ‘Yes’ ‘No’ Leading questions that tell the person how to answer didn’t check that the – “You valve was clear, did you?” Multiple questions several questions in one breath –
FOLLOW ON questions Such as ‘Tell me more’, ‘ What happened next?’ encourage staff member to explore further CLOSED questions are useful for verification and can be answered with a simple ‘Yes’ or ‘No’ Leading questions – that tell the person how to answer “You didn’t check that the valve was clear, did you?” Multiple questions – several questions in one breath
cppd-mgt8_MSPPG_june18.docx