People with disability receive information from DMIRS in a format that will Timeline enable them to access the information as readily as other people are able to access it All DMIRS information is available, on request, in a format to assist a person with Ongoing disability understand the information DMIRS will meet the Web Content Accessibility Guidelines - WCAG 2.0 and Ongoing continue to make improvement in the way information is delivered online Information about disability access and inclusion at DMIRS is accessible for staff Ongoing and other internal stakeholders on the Intranet DMIRS has clear, visible and accessible information complying with required Ongoing standards for people with disability Outcome 4 People with disability receive the same and quality of service from the staff Timeline of a public authority as other people receive from the staff of DMIRS Staff learning, induction and training strategies align with DAIP Ongoing DMIRS considers the individual rights, participation, inclusion and the needs of the Ongoing person with disability whether they are staff, stakeholders or customers DMIRS recognises, acknowledges, and celebrates quality service achievements As required from staff towards people with disability to raise awareness and promote the objectives of the DAIP Outcome 5 People with disability have the same opportunities as people to make Timeline complaints to DMIRS Receipt of complaints from people with disability is handled with respect, utmost Ongoing consideration to privacy, facilitated with due process and the complainant is contacted with an outcome Complaints processes are promoted to engage and raise awareness of staff Annually DMIRS complaints policies and procedures, grievance mechanisms and forms are Ongoing in formats that are easily accessible for people with disability DMIRS monitors complaints about access and inclusion to adjust strategies for Ongoing improved results Outcome 6 People with disability have the same opportunities as people to participate Timeline in any public consultation by DMIRS Promote DMIRS consultation processes to improve awareness of people with Ongoing disability, carers, advocates and the community
People with disability receive information from DMIRS in a format that will enable them to access the information as readily as other people are able to access it Timeline All DMIRS information is available, on request, in a format to assist a person with disability understand the information Ongoing DMIRS will meet the Web Content Accessibility Guidelines - WCAG 2.0 and continue to make improvement in the way information is delivered online Ongoing Information about disability access and inclusion at DMIRS is accessible for staff and other internal stakeholders on the Intranet Ongoing DMIRS has clear, visible and accessible information complying with required standards for people with disability Ongoing Outcome 4 People with disability receive the same and quality of service from the staff of a public authority as other people receive from the staff of DMIRS Timeline Staff learning, induction and training strategies align with DAIP Ongoing DMIRS considers the individual rights, participation, inclusion and the needs of the person with disability whether they are staff, stakeholders or customers Ongoing DMIRS recognises, acknowledges, and celebrates quality service achievements from staff towards people with disability to raise awareness and promote the objectives of the DAIP As required Outcome 5 People with disability have the same opportunities as people to make complaints to DMIRS Timeline Receipt of complaints from people with disability is handled with respect, utmost consideration to privacy, facilitated with due process and the complainant is contacted with an outcome Ongoing Complaints processes are promoted to engage and raise awareness of staff Annually DMIRS complaints policies and procedures, grievance mechanisms and forms are in formats that are easily accessible for people with disability Ongoing DMIRS monitors complaints about access and inclusion to adjust strategies for improved results Ongoing Outcome 6 People with disability have the same opportunities as people to participate in any public consultation by DMIRS Timeline Promote DMIRS consultation processes to improve awareness of people with disability, carers, advocates and the community Ongoing
DAIP_201920122_PUBLIC_CONSULTATION_DRAFT.docx