reflecting the mobility needs of the person” as people transition through “whole various stages of age and disability. Table 56. Actions to Improve Customer Experience Responsible Time 1 2 3 Action Next step party frame Tier Tier Tier Improved Information and Referral/Program Outreach Develop protocols for maintaining Develop and information. distribute information Update and Transit promoting Travel continue distribution Agencies, Options Counseling of brochure; update Ride Ongoing x services and web site; develop Connection, providing web-based mobile device ADRC, 211 and application based application that information systems provides info on all travel options Increase communication and Ride marketing efforts to Work with counties Connection make members of the to increase interest and rural Ongoing x public and and help increase transit aware of service availability agencies, ADRC, 211 rural transportation options Work towards TriMet, Ride providing real-time Connection, information for Obtain necessary and other 2016-2018 x scheduled rides and software. interested same-day or agencies scheduling.
reflecting the mobility needs of the “whole person” as people transition through various stages of age and disability. Table 56. Actions to Improve Customer Experience Action Next step Responsible party Time frame Tier 1 Tier 2 Tier 3 Improved Information and Referral/Program Outreach Develop and distribute information promoting Travel Options Counseling services and providing web-based and application based information systems Develop protocols for maintaining information. Update and continue distribution of brochure; update web site; develop mobile device application that provides info on all travel options Transit Agencies, Ride Connection, ADRC, 211 Ongoing x Increase communication and marketing efforts to make members of the public and aware of rural transportation options Work with counties to increase interest and help increase service availability Ride Connection and rural transit agencies, ADRC, 211 Ongoing x Work towards providing real-time information for scheduled rides and same-day or scheduling. Obtain necessary software. TriMet, Ride Connection, and other interested agencies 2016-2018 x
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