On-site interview that indicates when and how families of CYSHCN as well as of are referred to other needed services/programs. Dated client chart notation documenting application assistance and staff identifier. Information regarding program application assistance in the client’s Family Needs Summary Checklist. Information regarding program application assistance in the individual plan of care. On-site interview that indicates how the LHD assists families in applying for other programs that the client/family may be eligible. Evaluation Question: Does the LHD program refer CSHCS clients, as well as clients with special health needs who are not enrolled in CSHCS, to other needed programs and services, and assist families in applying for other programs as applicable? Indicator 4.3 LHD CSHCS shall inform all families about the Family Center for Children and Youth with Special Health Care Needs (Family Center). Written documents sent to families from the LHD shall contain the Family Phone Line toll-free number and the CSHCS website (). This indicator may be met by: There shall be evidence of informing clients/families about the Family Center, to include the Family Phone Line when appropriate, as well as inclusion of the required information on family-focused materials and correspondence to families. Documentation Required: (The two bullets are required as written. Other documentation is needed to complete the requirement.) Written policy and procedure delineating how/when families are informed and/or referred to the Family Center, which includes referral to the Family Phone Line as appropriate. Family correspondence and public relations materials contain the Family Line number and the CSHCS website. Materials should be submitted in advance of the review. Example of further documentation to meet the requirement, including but not limited to: Dated client chart notation including staff identifier Plan of care Checklist
On-site interview that indicates when and how families of CYSHCN as well as of are referred to other needed services/programs. Dated client chart notation documenting application assistance and staff identifier. Information regarding program application assistance in the client’s Family Needs Summary Checklist. Information regarding program application assistance in the individual plan of care. On-site interview that indicates how the LHD assists families in applying for other programs that the client/family may be eligible. Evaluation Question: Does the LHD program refer CSHCS clients, as well as clients with special health needs who are not enrolled in CSHCS, to other needed programs and services, and assist families in applying for other programs as applicable? Indicator 4.3 LHD CSHCS shall inform all families about the Family Center for Children and Youth with Special Health Care Needs (Family Center). Written documents sent to families from the LHD shall contain the Family Phone Line toll-free number and the CSHCS website (). This indicator may be met by: There shall be evidence of informing clients/families about the Family Center, to include the Family Phone Line when appropriate, as well as inclusion of the required information on family-focused materials and correspondence to families. Documentation Required: (The two bullets are required as written. Other documentation is needed to complete the requirement.) Written policy and procedure delineating how/when families are informed and/or referred to the Family Center, which includes referral to the Family Phone Line as appropriate. Family correspondence and public relations materials contain the Family Line number and the CSHCS website. Materials should be submitted in advance of the review. Example of further documentation to meet the requirement, including but not limited to: Dated client chart notation including staff identifier Plan of care Checklist
CSHCS_Cycle-7_MPR-and-Indicator-Guide.docx