give service providers reasonable What are my organisation’s data reporting responsibilities? notice of a change in circumstances budget the funding to meet their Service providers are not responsible for financial commitments. reporting data to the department on services purchased by direct payment If a person currently our services plans to change their funding administration How are complaints from direct arrangement to direct payments, payments users resolved? how will we be advised of this? As a registered disability service provider Once a person has a revised funding plan under the terms of the Disability Act 2006, with a funding administration your organisation is required to have in arrangement of direct payments, the place a process for dealing with department will give a disability service complaints from all users, including direct provider two months’ notice of the change payments users. This means seeking local unless agreed otherwise. resolution wherever possible, or providing information to the person about what to The person is required to provide notice if do if a resolution cannot be reached. The they do not plan to continue purchasing direct payments user has access to the services from you after they have changed Disability Services Commissioner in their funding administration relation to complaints about services you arrangements. Service providers should provide. clarify any ongoing arrangements regarding service delivery and invoicing What can my organisation do if a with the person. direct payments user isn’t meeting their responsibilities? What happens to any unspent Direct payments users have, through two funds that we hold on behalf of the trials of direct payments in , demonstrated person? their commitment to meeting their Once a person has started direct accountability requirements including payments, your organisation will be sent paying invoices promptly. In the event a an individual funding reconciliation form to direct payments user is not meeting their complete. The completed reconciliation responsibilities and after reasonable identifies the amount of funding attempts have been made to address transferred to the service provider for the concerns, contact the regional direct person, the costs of the services provided payments contact officer. and the balance of funding remaining. The reconciliation form is forwarded to the More information department to arrange for the balance of For more information visit funding to be returned. The department then transfers these funds to the direct payments user.
give service providers reasonable notice of a change in circumstances budget the funding to meet their financial commitments. If a person currently our services plans to change their funding administration arrangement to direct payments, how will we be advised of this? Once a person has a revised funding plan with a funding administration arrangement of direct payments, the department will give a disability service provider two months’ notice of the change unless agreed otherwise. The person is required to provide notice if they do not plan to continue purchasing services from you after they have changed their funding administration arrangements. Service providers should clarify any ongoing arrangements regarding service delivery and invoicing with the person. What happens to any unspent funds that we hold on behalf of the person? Once a person has started direct payments, your organisation will be sent an individual funding reconciliation form to complete. The completed reconciliation identifies the amount of funding transferred to the service provider for the person, the costs of the services provided and the balance of funding remaining. The reconciliation form is forwarded to the department to arrange for the balance of funding to be returned. The department then transfers these funds to the direct payments user. What are my organisation’s data reporting responsibilities? Service providers are not responsible for reporting data to the department on services purchased by direct payment How are complaints from direct payments users resolved? As a registered disability service provider under the terms of the Disability Act 2006, your organisation is required to have in place a process for dealing with complaints from all users, including direct payments users. This means seeking local resolution wherever possible, or providing information to the person about what to do if a resolution cannot be reached. The direct payments user has access to the Disability Services Commissioner in relation to complaints about services you provide. What can my organisation do if a direct payments user isn’t meeting their responsibilities? Direct payments users have, through two trials of direct payments in , demonstrated their commitment to meeting their accountability requirements including paying invoices promptly. In the event a direct payments user is not meeting their responsibilities and after reasonable attempts have been made to address concerns, contact the regional direct payments contact officer. More information For more information visit
direct-payment-faq-service-provider.docx