Business IT software appropriately supports consistency of rostering and on-time delivery of client services; as well as providing clarity and transparency for clients CCT develops and encourages an innovation culture designed to respond quickly to market opportunities and redesign work for greater efficiencies without compromising quality client services Policies and procedures support quality and compliance Risk management profile determined (to allow and support the innovation culture) and management procedures in place CCT provides a place and culture of excellence, growing, training and mentoring teams to deliver excellent service to both internal and external clients. Benefits: The potential benefits for undertaking the nominated strategies and actions will be: CCT remains competitive and premier service of choice CCT is recognised as a great place to work Strategic planning and risk mitigation safely navigate CCT through external industry changes New products, services and service delivery are developed through innovative thinking CCT is at the forefront of change and is prepared to adopt and adapt early Develop CCT’s organisational capacity to continue to provide high quality service to clients, and meet the future challenges through innovative thinking and solutions Objectives Strategies Responsibility Timeframe 5.1 Remain compliant with all relevant 5.1.1 Keep up to date with government policy, General Manager and Board Ongoing legislation and quality standards funding and relevant legislation 5.1.2 Maintain compliance database General Manager (report exceptions Ongoing to Board) 5.1.3 Maintain (as afar as possible) Audit-ready General Manager Ongoing standards 5.2 TasCareHUB scope competed 5.2.1 Complete TasCareHUB scoping completed General Manager 2017 5.2.2 Continue to monitor online service hubs from General Manager Ongoing other organisations to keep abreast of innovations/potential updates 5.2.3
Business IT software appropriately supports consistency of rostering and on-time delivery of client services; as well as providing clarity and transparency for clients CCT develops and encourages an innovation culture designed to respond quickly to market opportunities and redesign work for greater efficiencies without compromising quality client services Policies and procedures support quality and compliance Risk management profile determined (to allow and support the innovation culture) and management procedures in place CCT provides a place and culture of excellence, growing, training and mentoring teams to deliver excellent service to both internal and external clients. Benefits: The potential benefits for undertaking the nominated strategies and actions will be: CCT remains competitive and premier service of choice CCT is recognised as a great place to work Strategic planning and risk mitigation safely navigate CCT through external industry changes New products, services and service delivery are developed through innovative thinking CCT is at the forefront of change and is prepared to adopt and adapt early Develop CCT’s organisational capacity to continue to provide high quality service to clients, and meet the future challenges through innovative thinking and solutions Objectives Strategies Responsibility Timeframe 5.1 Remain compliant with all relevant legislation and quality standards 5.1.1 Keep up to date with government policy, funding and relevant legislation General Manager and Board Ongoing 5.1.2 Maintain compliance database General Manager (report exceptions to Board) Ongoing 5.1.3 Maintain (as afar as possible) Audit-ready standards General Manager Ongoing 5.2 TasCareHUB scope competed 5.2.1 Complete TasCareHUB scoping completed General Manager 2017 5.2.2 Continue to monitor online service hubs from other organisations to keep abreast of innovations/potential updates General Manager Ongoing 5.2.3
Draft-Community-Care-Tasmania-Strategic-Plan-9.docx