Social Relationship Management (SRM) Discount Schedules Collective Intellect Discount Schedule - Social Engagement and Monitoring Customer Number of Users - Hosted Named User (See Note #24) Discount < 25 2.27% 25 99 7.30% – 100 199 11.34% – 200 749 15.37% – 750 1,499 30.48% – 1,500 + 51.64% Collective Intellect Discount Schedule - Social Engagement and Monitoring Production Customer & Social Marketing Production Environments (See Note #25) Environments Discount – All 2.27% Collective Intellect Discount Schedule - Social Engagement and Monitoring Customer Number of Users Additional Engagement Users (See Note #26) Discount 1 15 2.27% – 16 99 7.30% – 100 199 11.34% – 200 499 15.37% – 500 1,499 30.48% – 1,500 + 51.64% Collective Intellect Discount Schedule - Social Relationship Management Number of Additional CUSTOMER Additional Owned Channel (See Note #27) Channels DISCOUNT 1 10 2.27% – 11 49 36.52% – 50 99 55.67% – 100 + 66.75% Collective Intellect Discount Schedule - Social Relationship Management Number of Owned CUSTOMER Additional 500 Owned Channel Blocks (See Note #28) Channel Blocks DISCOUNT 1 5 2.27% – 6 10 26.45% – 11 15 53.65% – 15 + 65.74% Number of 50000 Collective Intellect Discount Schedule - Social Relationship Management CUSTOMER Messages per Month Message Blocks (See Note #29) DISCOUNT Blocks 1 2.27% 2 3 7.30% – 4 8 11.34% – 9 20 15.37% –
Social Relationship Management (SRM) Discount Schedules Collective Intellect Discount Schedule - Social Engagement and Monitoring - Hosted Named User (See Note #24) Number of Users Customer Discount < 25 2.27% 25 – 99 7.30% 100 – 199 11.34% 200 – 749 15.37% 750 – 1,499 30.48% 1,500 + 51.64% Collective Intellect Discount Schedule - Social Engagement and Monitoring & Social Marketing – Production Environments (See Note #25) Production Environments Customer Discount All 2.27% Collective Intellect Discount Schedule - Social Engagement and Monitoring Additional Engagement Users (See Note #26) Number of Users Customer Discount 1 – 15 2.27% 16 – 99 7.30% 100 – 199 11.34% 200 – 499 15.37% 500 – 1,499 30.48% 1,500 + 51.64% Collective Intellect Discount Schedule - Social Relationship Management Additional Owned Channel (See Note #27) Number of Additional Channels CUSTOMER DISCOUNT 1 – 10 2.27% 11 – 49 36.52% 50 – 99 55.67% 100 + 66.75% Collective Intellect Discount Schedule - Social Relationship Management Additional 500 Owned Channel Blocks (See Note #28) Number of Owned Channel Blocks CUSTOMER DISCOUNT 1 – 5 2.27% 6 – 10 26.45% 11 – 15 53.65% 15 + 65.74% Collective Intellect Discount Schedule - Social Relationship Management Message Blocks (See Note #29) Number of 50000 Messages per Month Blocks CUSTOMER DISCOUNT 1 2.27% 2 – 3 7.30% 4 – 8 11.34% 9 – 20 15.37%
DIR-TSO-2539%20Appendix%20C%20Pricing%20Index%20(per%20Amendment%207).docx