Delivering AdvicePro as a fully-managed, secure, web application ensures system availability, scalability and its use over existing IT infrastructures as it is usable both onsite and offsite by any existing PC with an internet connection and compliant web browser. These currently include Internet Explorer 8+, Microsoft Edge, Google Chrome, Firefox 3+, Opera and Safari. The application is hosted remotely at a secure data centre within the UK. This enables us to provide automatic nightly backups (see schedule below) which are stored securely offsite together with physical building and network infrastructure compliant with Information Security Code of Practice ISO27001. Our service level agreement with our network hosting partner provides for 99.9% contracted availability during core business hours. To date, we have never had any data loss. AdvicePro is supported and maintained by Advanced Case Management Solutions Ltd. The company is registered with the Information Commissioner's Office as a "data processor" and complies with its statutory obligations under the provisions of the Data Protection Act 1998. Back-up and Restore Schedule All servers are backed up daily with backups held both onsite and offsite. Onsite the main daily backup occurs at 11pm which is in addition to the 7 restore points which are created during the day. The offsite backup occurs once the onsite backup is completed and this is transferred electronically via dedicated connection. This backup occurs and will include 2 of the 7 restore points created during the day. Daily backups are monitored by ACMS monitoring server, with failures escalated to engineers the next day for fault identification and restoration of normal service. Backups are encrypted and transferred to a secondary secure location within the UK and stored in BitLocker encrypted drives. Automatic Failover and Redundancy In of a catastrophic failure/event at the primary data centre, the AdvicePro system has full redundancy which would automatically switch to the secondary data centre in a different geographic location within the United Kingdom. Data Centre Security The physical building and network infrastructure hosting AdvicePro comprises a modern data centre equipped with: Dual Independent 11kV Transformers Multi-Zone Novec1230 Fire Suppression Paralleled Chloride UPS Tilt and Pan Constant Record CCTV Dual Battery Strings Proximity Card Access Control Dual redundant Generators 24 hour manned guarding 200kWatts load Balanced AC DFU’s
Delivering AdvicePro as a fully-managed, secure, web application ensures system availability, scalability and its use over existing IT infrastructures as it is usable both onsite and offsite by any existing PC with an internet connection and compliant web browser. These currently include Internet Explorer 8+, Microsoft Edge, Google Chrome, Firefox 3+, Opera and Safari. The application is hosted remotely at a secure data centre within the UK. This enables us to provide automatic nightly backups (see schedule below) which are stored securely offsite together with physical building and network infrastructure compliant with Information Security Code of Practice ISO27001. Our service level agreement with our network hosting partner provides for 99.9% contracted availability during core business hours. To date, we have never had any data loss. AdvicePro is supported and maintained by Advanced Case Management Solutions Ltd. The company is registered with the Information Commissioner's Office as a "data processor" and complies with its statutory obligations under the provisions of the Data Protection Act 1998. Back-up and Restore Schedule All servers are backed up daily with backups held both onsite and offsite. Onsite the main daily backup occurs at 11pm which is in addition to the 7 restore points which are created during the day. The offsite backup occurs once the onsite backup is completed and this is transferred electronically via dedicated connection. This backup occurs and will include 2 of the 7 restore points created during the day. Daily backups are monitored by ACMS monitoring server, with failures escalated to engineers the next day for fault identification and restoration of normal service. Backups are encrypted and transferred to a secondary secure location within the UK and stored in BitLocker encrypted drives. Automatic Failover and Redundancy In of a catastrophic failure/event at the primary data centre, the AdvicePro system has full redundancy which would automatically switch to the secondary data centre in a different geographic location within the United Kingdom. Data Centre Security The physical building and network infrastructure hosting AdvicePro comprises a modern data centre equipped with: Dual Independent 11kV Transformers Multi-Zone Novec1230 Fire Suppression Paralleled Chloride UPS Tilt and Pan Constant Record CCTV Dual Battery Strings Proximity Card Access Control Dual redundant Generators 24 hour manned guarding 200kWatts load Balanced AC DFU’s
Data_Management_Policy_.docx