Independent Review of HSS Performance Measures and Contract Management Department’s Initial Response Reference Recommendation Department’s initial response Number Immediately update and reassess the risk profiles Agreed. The Department will (including to client experiences and outcomes) commence work on this relating to each Contract Region and the relevant recommendation immediately. Provider/s and initiate a proactive dialogue to Implementation is expected to be 1. progressively and jointly address each significant risk, completed in the medium term. including managing a more realistic approach to the provision of accommodation in specifically nominated Contract Regions. Based on the assessed Service Provider risk profiles, and Agreed. The Department will work associated DIAC and Service Provider dialogue, ensure with HSS Providers to implement that the Annual Work Plans (AWP) and Risk Management this recommendation. Plans (RMPs) from early to mid 2012 adequately address Implementation is expected to be risks around client experiences and outcomes. Ensure completed in the long term. that the AWP and RMP are discussed at the relevant quarterly HSS contract management meeting and that, 2. where appropriate, visibility of issues affecting client experiences and outcomes are raised at LAC meetings. In this instance, ensuring quarterly HSS contract management meetings are scheduled prior to quarterly LAC meetings to facilitate the dissemination of this information. Create and utilise a Provider Risk Profile and performance Agreed. The Department will work management database linked to the relevant Provider’s towards implementing this RMP, to assist Contract Managers to work actively and recommendation. 3. cooperatively with each Provider to achieve improved Implementation is expected to be performance. completed in the long term. Clarify the purpose and the focus of the quarterly HSS Agreed. The Department will work contract management meetings (and necessary follow-up towards implementing this meetings) to ensure that DIAC and the Provider address recommendation. 4. Implementation is expected to be mutually agreed agendas which address both cooperative (including problem solving of mutual issues) and completed in the short term. compliance matters at each meeting. Consistent with the Provider Risk Profiles (above) ensure Agreed. The Department will work that in selected Regions appropriate senior officers towards implementing this representing the Global Manager or National Office recommendation. 5. executives either regularly attend such meetings and/or Implementation is expected to be specific purpose issues based follow-up meetings. completed in the medium term.
Independent Review of HSS Performance Measures and Contract Management Department’s Initial Response Reference Number Recommendation Department’s initial response 1. Immediately update and reassess the risk profiles (including to client experiences and outcomes) relating to each Contract Region and the relevant Provider/s and initiate a proactive dialogue to progressively and jointly address each significant risk, including managing a more realistic approach to the provision of accommodation in specifically nominated Contract Regions. Agreed. The Department will commence work on this recommendation immediately. Implementation is expected to be completed in the medium term. 2. Based on the assessed Service Provider risk profiles, and associated DIAC and Service Provider dialogue, ensure that the Annual Work Plans (AWP) and Risk Management Plans (RMPs) from early to mid 2012 adequately address risks around client experiences and outcomes. Ensure that the AWP and RMP are discussed at the relevant quarterly HSS contract management meeting and that, where appropriate, visibility of issues affecting client experiences and outcomes are raised at LAC meetings. In this instance, ensuring quarterly HSS contract management meetings are scheduled prior to quarterly LAC meetings to facilitate the dissemination of this information. Agreed. The Department will work with HSS Providers to implement this recommendation. Implementation is expected to be completed in the long term. 3. Create and utilise a Provider Risk Profile and performance management database linked to the relevant Provider’s RMP, to assist Contract Managers to work actively and cooperatively with each Provider to achieve improved performance. Agreed. The Department will work towards implementing this recommendation. Implementation is expected to be completed in the long term. 4. Clarify the purpose and the focus of the quarterly HSS contract management meetings (and necessary follow-up meetings) to ensure that DIAC and the Provider address mutually agreed agendas which address both cooperative (including problem solving of mutual issues) and compliance matters at each meeting. Agreed. The Department will work towards implementing this recommendation. Implementation is expected to be completed in the short term. 5. Consistent with the Provider Risk Profiles (above) ensure that in selected Regions appropriate senior officers representing the Global Manager or National Office executives either regularly attend such meetings and/or specific purpose issues based follow-up meetings. Agreed. The Department will work towards implementing this recommendation. Implementation is expected to be completed in the medium term.
departments-initial-response-to-richmond-review_accses.docx