three other EEA countries (“Member D2.2 II Final States”), which are the members of the report – ISA Programme. This document defines WP 2: the key concepts related to Public Requirements and Services Catalogue and Point of Single Scenarios Contact. Court of Justice resources were used in purpose of Different reports & of the European defining the term of administrative cases Union formality. This study’s objective is to provide Department of browser-based access via a single entry Enterprise, Trade point that will make it easier for and Public Services businesses to deal with Government. The Employment, Broker Study study provides a good model for defining Irish the set of Key Business Events, which Government are a combination of business lifecycle, business functions and services. The life event approach by Todorovski is Ljupco today probably the most popular, Todorovski, effective, and widely accepted way of The life University of modelling, integrating, and presenting approach, 2006 Ljubljana, government services from the Slovenia perspective of users. The Business Event is a life event for the organizations. The objective of this Commission European Linking up Europe: services Commission, the Importance of working document is to emphasise Enterprise Interoperability the importance of interoperability in for eGovernment delivering eGovernment services in General Services Europe. It also defines the term of Business Episode. An IT Service Management glossary. ITIL® 2011 Contains good concepts for the AXELOS glossary and definitions of Service Portfolio and abbreviations Service Catalogue. An explanatory dictionary for defining Oxford Oxford University the terms of Administrative and Dictionaries Formality. In this book different degrees of Environmental administrative formalities are defined. Impact Low of administrative formalities is Assessment: applicable for the public services that do John Wiley & Practical Solutions not need formal assistance, i.e. Sons, Inc. to Recurrent counselling services. High degree, vice Problems by versa, is applicable for the public P. Lawrence services with very formal and complex procedures, i.e. litigation.
D2.2 II Final report – WP 2: Requirements and Scenarios three other EEA countries (“Member States”), which are the members of the ISA Programme. This document defines the key concepts related to Public Services Catalogue and Point of Single Contact. Court of Justice of the European Union Different reports & cases resources were used in purpose of defining the term of administrative formality. Department of Enterprise, Trade and Employment, Irish Government Public Services Broker Study This study’s objective is to provide browser-based access via a single entry point that will make it easier for businesses to deal with Government. The study provides a good model for defining the set of Key Business Events, which are a combination of business lifecycle, business functions and services. Ljupco Todorovski, University of Ljubljana, Slovenia The life approach, 2006 The life event approach by Todorovski is today probably the most popular, effective, and widely accepted way of modelling, integrating, and presenting government services from the perspective of users. The Business Event is a life event for the organizations. European Commission, Enterprise Linking up Europe: the Importance of Interoperability for eGovernment Services The objective of this Commission services working document is to emphasise the importance of interoperability in delivering eGovernment services in Europe. It also defines the term of Business Episode. AXELOS ITIL® 2011 glossary and abbreviations An IT Service Management glossary. Contains good concepts for the definitions of Service Portfolio and Service Catalogue. Oxford University Oxford Dictionaries An explanatory dictionary for defining the terms of Administrative and Formality. John Wiley & Sons, Inc. Environmental Impact Assessment: Practical Solutions to Recurrent Problems by P. Lawrence In this book different degrees of administrative formalities are defined. Low of administrative formalities is applicable for the public services that do not need formal assistance, i.e. counselling services. High degree, vice versa, is applicable for the public services with very formal and complex procedures, i.e. litigation. General
D02-2.02%20-%20Definition%20and%20development%20of%20a%20data%20model%20for%20description%20of%20the%20services%20related%20to%20KBE-v0.29_0.docx