Proceed to Step 7 Ongoing Support Assessor The Ongoing Support Assessor accepts or rejects the allocation of a Work for an OSA on the Department’s IT Systems within one day of receiving it. The Ongoing Support Assessor accepts or rejects Ongoing Support Assessor accepts the allocation of a the allocation of a Work Work for an OSA, Proceed to Step 8. Order for an OSA. Ongoing Support Assessor rejects the allocation of a Work Order for an OSA, Proceed to Step 6. Note: The Department’s IT Systems allows control over availability and capacity to accept Work Orders for OSA and SWS assessments, for each ESA in which an organisation provides services. Ongoing Support Assessor The Ongoing Support Assessor undertakes the Assessment by: conducting interviews with the DES Provider; The Ongoing Support Participant and Employer (where permission has Assessor undertakes the been given to do so); Assessment and submits the preparing the Assessment Report and deciding on a completed Assessment recommendation; and Report completing and submitting the Assessment Report on the Department’s IT Systems. Please refer to the Ongoing Support Assessment Guidelines for more information on how OSAs are conducted. Proceed to Step 9 The Department’s IT Once the completed report has been submitted, the Systems Department’s IT Systems will notify the DES Provider of the OSA recommendation. The DES Provider will also be able to access and view the full Assessment Report. On submission of Assessment Report, the Proceed to Step 10 Department’s IT Systems If the OSA Report is disputed by the Participant or DES displays the report and Provider. recommendation for the Proceed to Step 11 Provider to view. The DES Provider An OSA will result in one of the following recommendations: Continue Ongoing Support at the current DES Provider actions the OSA The DES Provider will continue servicing the Participant in recommendation their current level if the OSA determines that the current level of Ongoing Support is appropriate. Disability Employment End of Process Services Agreement Change level of Ongoing Support Clause Reference: The Provider must commence the Participant in their new Ongoing Support level at the next regular contact. Clause 118 Clause 119.1 If the OSA recommends reducing the support then the Clause 122.4 reduced support level will take effect in the Department’s
Proceed to Step 7 Ongoing Support Assessor The Ongoing Support Assessor accepts or rejects the allocation of a Work Order for an OSA. The Ongoing Support Assessor accepts or rejects the allocation of a Work for an OSA on the Department’s IT Systems within one day of receiving it. Ongoing Support Assessor accepts the allocation of a Work for an OSA, Proceed to Step 8. Ongoing Support Assessor rejects the allocation of a Work Order for an OSA, Proceed to Step 6. Note: The Department’s IT Systems allows control over availability and capacity to accept Work Orders for OSA and SWS assessments, for each ESA in which an organisation provides services. Ongoing Support Assessor The Ongoing Support Assessor undertakes the Assessment and submits the completed Assessment Report The Ongoing Support Assessor undertakes the Assessment by: conducting interviews with the DES Provider; Participant and Employer (where permission has been given to do so); preparing the Assessment Report and deciding on a recommendation; and completing and submitting the Assessment Report on the Department’s IT Systems. Please refer to the Ongoing Support Assessment Guidelines for more information on how OSAs are conducted. Proceed to Step 9 The Department’s IT Systems On submission of Assessment Report, the Department’s IT Systems displays the report and recommendation for the Provider to view. Once the completed report has been submitted, the Department’s IT Systems will notify the DES Provider of the OSA recommendation. The DES Provider will also be able to access and view the full Assessment Report. Proceed to Step 10 If the OSA Report is disputed by the Participant or DES Provider. Proceed to Step 11 The DES Provider DES Provider actions the OSA recommendation Disability Employment Services Agreement Clause Reference: Clause 118 Clause 119.1 Clause 122.4 An OSA will result in one of the following recommendations: Continue Ongoing Support at the current The DES Provider will continue servicing the Participant in their current level if the OSA determines that the current level of Ongoing Support is appropriate. End of Process Change level of Ongoing Support The Provider must commence the Participant in their new Ongoing Support level at the next regular contact. If the OSA recommends reducing the support then the reduced support level will take effect in the Department’s
des_ongoing_support_assessment_allocation_guidelines.docx