Home and Community responded to within 1 Care services. working day. Every new child born to a Maternal & 450 new children X Monash family will receive Child Health were born to Monash a home visit from a families and 98% Maternal & Child Health received a home nurse. from our Maternal & Child Health team. During this period, a number of new-born children remained in hospital after birth, to receive specialised treatment. This is the reason why this target was not 100% achieved this quarter. We will offer ten There were 4,379 X consultations to all Monash consultations children aged 0-4 years, at provided to Monash key ages and stages. children by Council nurses. These consultations were offered for each of the 10 key developmental ages and stages for children under 4. We will provide parking Target achieved. 286 X Parking permits within 5 working Residential Parking days of the receipt of a Permit applications valid application. and 596 Disabled Parking Permit applications were received and processed within 5 working days. Recreation We will deliver 99% of 99.93% of timetabled X timetabled classes for classes delivered group fitness, swim
Home and Community Care services. responded to within 1 working day. Maternal & Child Health Every new child born to a Monash family will receive a home visit from a Maternal & Child Health nurse. 450 new children were born to Monash families and 98% received a home from our Maternal & Child Health team. During this period, a number of new-born children remained in hospital after birth, to receive specialised treatment. This is the reason why this target was not 100% achieved this quarter. X We will offer ten consultations to all Monash children aged 0-4 years, at key ages and stages. There were 4,379 consultations provided to Monash children by Council nurses. These consultations were offered for each of the 10 key developmental ages and stages for children under 4. X Parking We will provide parking permits within 5 working days of the receipt of a valid application. Target achieved. 286 Residential Parking Permit applications and 596 Disabled Parking Permit applications were received and processed within 5 working days. X Recreation We will deliver 99% of timetabled classes for group fitness, swim 99.93% of timetabled classes delivered X
customer-service-guarantee-quarterly-report-jan-march-2015.docx