3.3 Investigate technology and Number of upgrades or Manager Library Annually available for use by front counter improvements Services, Manager staff to assist people with disability Customer & Information Services, Recreation Operations Manager 3.4 Marketing is consistent with Replace and update the Marketing and Events 2014 accessibility standard for information Accessible Information Policy and Officer include a check list for marketing communication manual/policies/procedures. 3.5 Library services to continue to Number of new alternative format Manager of Library Ongoing identify ways to grow its alternative resources Services format resources Outcome 4 People with disability receive the same level and quality of service from staff at the Shire. Strategy Key Performance Indicator Responsibility Timeframes Linking our goals 4.1 New induction and orientation Number of staff inducted for A&I Community Ongoing as includes access and inclusion Development Officer needed component. with HR 4.2 All existing staff to undergo access Audit of staff members who have Community 2015 and inclusion inductions if they completed training, schedule of Development Officer have not yet completed this training for those outstanding staff training members 4.3 All volunteers assisting the Access awareness training sheet Community 2015 delivering service to customers developed and provided to all Development Officer are supported in providing a volunteers dealing with the public quality service to people with disability through appropriate training and orientation
3.3 Investigate technology and available for use by front counter staff to assist people with disability Number of upgrades or improvements Manager Library Services, Manager Customer & Information Services, Recreation Operations Manager Annually 3.4 Marketing is consistent with accessibility standard for information Replace and update the Accessible Information Policy and include a check list for marketing communication manual/policies/procedures. Marketing and Events Officer 2014 3.5 Library services to continue to identify ways to grow its alternative format resources Number of new alternative format resources Manager of Library Services Ongoing Outcome 4 People with disability receive the same level and quality of service from staff at the Shire. Strategy Key Performance Indicator Responsibility Timeframes Linking our goals 4.1 New induction and orientation includes access and inclusion component. Number of staff inducted for A&I Community Development Officer with HR Ongoing as needed 4.2 All existing staff to undergo access and inclusion inductions if they have not yet completed this training Audit of staff members who have completed training, schedule of training for those outstanding staff members Community Development Officer 2015 4.3 All volunteers assisting the delivering service to customers are supported in providing a quality service to people with disability through appropriate training and orientation Access awareness training sheet developed and provided to all volunteers dealing with the public Community Development Officer 2015
DAIP%202014_2016%20final.docx