3.11 Explore with Councils incentives Jan Sept HoF Not progressed. To be considered as part of UC strategy to encourage tenants to use Direct 15 15 Debit payments Low Maximise the number 3.12 Identify all tenants who would Dec Sept IM Awaiting clarification from DWP of tenants eligible for be eligible for direct payments as a 14 15 direct payments result of their vulnerability Medium Service Plan Area tenant engagement, customer insight and service Improvement – Commentary -Status/Progress/outcome forecast/slippage/revisions/risks/ date Task Lead Target Target Priority Revised Objective Strengthen the 4.1 Complete appointments to new Complete. Last appointment made May 2015 Jun May SIM 14 15 influence of tenants in resident engagement team service development High and delivery 4.2 Agree with tenant Sept Oct REM Customer Insight Strategy delayed because of delay in 14 15 representatives programme and implementing TP review and need to build confidence of tenant timetable for customer journey representatives in new team mapping Medium
Low 3.11 Explore with Councils incentives to encourage tenants to use Direct Debit payments Jan 15 Sept 15 HoF Not progressed. To be considered as part of UC strategy Medium Maximise the number of tenants eligible for direct payments 3.12 Identify all tenants who would be eligible for direct payments as a result of their vulnerability Dec 14 Sept 15 IM Awaiting clarification from DWP Service Plan Area – tenant engagement, customer insight and service Improvement Priority Objective Task Target date Revised Target Lead Commentary -Status/Progress/outcome forecast/slippage/revisions/risks/ High Strengthen the influence of tenants in service development and delivery 4.1 Complete appointments to new resident engagement team Jun 14 May 15 SIM Complete. Last appointment made May 2015 Medium 4.2 Agree with tenant representatives programme and timetable for customer journey mapping Sept 14 Oct 15 REM Customer Insight Strategy delayed because of delay in implementing TP review and need to build confidence of tenant representatives in new team
Delivery-Plan-14-15-Year-end-review-v-2-28th-May.docx