The purpose of this support carers in their caring role, through the provision of therapeutic counselling (e.g. motivational interviewing). service is to… all carers. This service will Noting that service will be delivered on a prioritised basis (determined by the level of carer strain), following registration and needs benefit… identification By creating an account with a few basic details 5.3a By contacting regional hub Carers will be able By logging into an existing carer By contacting their regional hub (via the (via the national 1800 number) to access this account national 1800 number) service… 5.3b Through the relevant program By completing the needs assessment and planning process and requesting a session 5.3a Face to face Online The channels for Phone (access) this service will be 5.3b Through the relevant program Phone … Trained counsellors 5.3a Trained counsellors, either The people who brokered or employed by the Regional support the delivery An online web support team (to support staff at regional hubs Hub of this service will assist users with technical be… difficulties) 5.3b Through the relevant program National website The supporting Online booking and scheduling system 5.3a A record technology capabilities will A carer record 5.3b Through the relevant program. include… Self-assessment and support tools National Service Infrastructure 5.3a Regional Hub program program The service will be Regional Hub program Other Government funded 5.3b funded under the… National Carer Counselling programs program
The purpose of this service is to… support carers in their caring role, through the provision of therapeutic counselling (e.g. motivational interviewing). This service will benefit… all carers. Noting that service will be delivered on a prioritised basis (determined by the level of carer strain), following registration and needs identification Carers will be able to access this service… By creating an account with a few basic details By logging into an existing carer account By completing the needs assessment and planning process and requesting a session By contacting their regional hub (via the national 1800 number) 5.3a By contacting regional hub (via the national 1800 number) 5.3b Through the relevant program The channels for this service will be … Online Phone Phone (access) 5.3a Face to face 5.3b Through the relevant program The people who support the delivery of this service will be… Trained counsellors An online web support team (to assist users with technical difficulties) support staff at regional hubs 5.3a Trained counsellors, either brokered or employed by the Regional Hub 5.3b Through the relevant program The supporting technology capabilities will include… National website Online booking and scheduling system A carer record Self-assessment and support tools 5.3a A record 5.3b Through the relevant program. The service will be funded under the… National Service Infrastructure program National Carer Counselling program Regional Hub program 5.3a Regional Hub program 5.3b Other Government funded programs
draft_service_delivery_model_0.docx