This is a traditional fish stew This is a vegetable soup usually several different types of fish. First, served cold. Traditionally, the soup is vegetables, including onions or leeks, tomato-based and includes stale are sautéed and then the fish, cut into bread as one of the main ingredients, cubes, is added along with water and though today there are many varieties brought to the boil, then simmered to including avocado and watermelon. make a thick stew. [Gazpacho: (Andalucía)] [Bouillabaisse: France (Marseilles)] Photocopiable activity 9.2 Student A Situation 1 You are the senior manager of Petruchio’s, a popular Italian restaurant. You have received an angry telephone call from a customer complaining about his/her experience in your restaurant last night. First, analyse the customer’s complaint in terms of the different criteria for a successful restaurant experience (atmosphere, background music, etc.). Then discuss the problem with the duty manager who was in the restaurant last night. Give them the customer’s feedback and decide how to handle the situation. In your feedback remember to: create a dialogue • choose the right time • put forward solutions • use the feedback sandwich • include positive feedback • focus on the problem, not the person. •
This is a vegetable soup usually served cold. Traditionally, the soup is tomato-based and includes stale bread as one of the main ingredients, though today there are many varieties including avocado and watermelon. [Gazpacho: (Andalucía)] This is a traditional fish stew several different types of fish. First, vegetables, including onions or leeks, are sautéed and then the fish, cut into cubes, is added along with water and brought to the boil, then simmered to make a thick stew. [Bouillabaisse: France (Marseilles)] Photocopiable activity 9.2 Student A Situation 1 You are the senior manager of Petruchio’s, a popular Italian restaurant. You have received an angry telephone call from a customer complaining about his/her experience in your restaurant last night. First, analyse the customer’s complaint in terms of the different criteria for a successful restaurant experience (atmosphere, background music, etc.). Then discuss the problem with the duty manager who was in the restaurant last night. Give them the customer’s feedback and decide how to handle the situation. In your feedback remember to: • create a dialogue • choose the right time • put forward solutions • use the feedback sandwich • include positive feedback • focus on the problem, not the person.
EFIT%20UpInt%20TB%20Photocopiables.docx