Electronic Electronic information collection involves the use of CDEM EMIS at CDCs and call centres, or via mobile digital devices during door-to-door assessments (if viable). Electronic collection methods may also involve using other systems, including spreadsheets and/or databases. Identifying and addressing immediate The identification of immediate needs and addressing these as soon as possible should occur during the initial response and throughout the ongoing emergency. Common methods include: using a triage approach, particularly for large scale emergencies using instant communication tools (particularly radio or phones) to contact the coordination centre Welfare function (all types of needs assessment) CDCs facilitating delivery of welfare services onsite via agencies responsible for the activated sub-functions, and community-led centres identifying immediate needs and informing the coordination centre when support is required to address those needs. The Welfare Manager or team should follow up with agencies to ensure are being addressed and to collate needs assessment data via status update reports. Collated information is reported to the coordination centre by the Welfare Manager. Collating information and building a picture of needs Collation of Electronic collation of information is required to build a picture of needs. information Collation may be done by spreadsheet for small-scale emergencies, CDEM EMIS, databases and or other systems such as Customer Relationship Management (CRM) systems. Collation of information for large-scale emergencies may require dedicated teams of data entry and management personnel. Building a picture It is important to a common operating picture of needs prior to planning of needs and delivery of welfare services. Building a common operating picture of needs includes: identifying how many people are affected/have needs, and where they are identify what people have where the requirements are and how significant they are, and emerging pressure points. A person’s need may be as simple as interaction with others at a centre, or complex (requiring professional help).
Electronic Electronic information collection involves the use of CDEM EMIS at CDCs and call centres, or via mobile digital devices during door-to-door assessments (if viable). Electronic collection methods may also involve using other systems, including spreadsheets and/or databases. Identifying and addressing immediate The identification of immediate needs and addressing these as soon as possible should occur during the initial response and throughout the ongoing emergency. Common methods include: using a triage approach, particularly for large scale emergencies using instant communication tools (particularly radio or phones) to contact the coordination centre Welfare function (all types of needs assessment) CDCs facilitating delivery of welfare services onsite via agencies responsible for the activated sub-functions, and community-led centres identifying immediate needs and informing the coordination centre when support is required to address those needs. The Welfare Manager or team should follow up with agencies to ensure are being addressed and to collate needs assessment data via status update reports. Collated information is reported to the coordination centre by the Welfare Manager. Collating information and building a picture of needs Collation of information Electronic collation of information is required to build a picture of needs. Collation may be done by spreadsheet for small-scale emergencies, CDEM EMIS, databases and or other systems such as Customer Relationship Management (CRM) systems. Collation of information for large-scale emergencies may require dedicated teams of data entry and management personnel. Building a picture of needs It is important to a common operating picture of needs prior to planning and delivery of welfare services. Building a common operating picture of needs includes: identifying how many people are affected/have needs, and where they are identify what people have where the requirements are and how significant they are, and emerging pressure points. A person’s need may be as simple as interaction with others at a centre, or complex (requiring professional help).
DGL-11-15-PART-II-Section-7-Needs-assessment.docx