Service Plan Area Neighbourhood Management – Commentary -Status/Progress/outcome forecast/slippage/revisions/risks/ date Task Lead Target Target Priority Revised Objective Develop a more 2.1 Review/agree and introduce Feb OM/ Completed, introduced in Feb 2015. consistent approach to standardised tenancy start pack , to 15 SIT the start and end of include the Independent Living tenancies across all service Medium four areas 2.2 Use Customer journey mapping Completed. Sept OM/ CIO 14 to development common documentation and processes for all sign up and terminations Medium 2.3 Develop clear guidance and Dec Dec OM/ Partially completed. Terminations reviewed and new 15 SIM 14 procedures for Neighbourhood arrangements implemented. Sign up procedures delayed. Managers for sign up and Revised date will ensure that new sign up processes take terminations account of any requirements of Universal Credit. Medium 2.4 Improve information on the Mar SIM/ Completed. This information was available on the web site by the 15 CM website about ending your tenancy end of March 2015. Downloadable termination form available on including on-line termination forms line but cannot transact on line until single system LOW 2.5 Develop and implement clear Completed Dec OMs 14 guidance for dealing with the death of tenants and the termination of their Low tenancies
Service Plan Area – Neighbourhood Management Priority Objective Task Target date Revised Target Lead Commentary -Status/Progress/outcome forecast/slippage/revisions/risks/ Medium Develop a more consistent approach to the start and end of tenancies across all four areas 2.1 Review/agree and introduce standardised tenancy start pack , to include the Independent Living service Feb 15 OM/ SIT Completed, introduced in Feb 2015. Medium 2.2 Use Customer journey mapping to development common documentation and processes for all sign up and terminations Sept 14 OM/ CIO Completed. Medium 2.3 Develop clear guidance and procedures for Neighbourhood Managers for sign up and terminations Dec 14 Dec 15 OM/ SIM Partially completed. Terminations reviewed and new arrangements implemented. Sign up procedures delayed. Revised date will ensure that new sign up processes take account of any requirements of Universal Credit. LOW 2.4 Improve information on the website about ending your tenancy including on-line termination forms Mar 15 SIM/ CM Completed. This information was available on the web site by the end of March 2015. Downloadable termination form available on line but cannot transact on line until single system Low 2.5 Develop and implement clear guidance for dealing with the death of tenants and the termination of their tenancies Dec 14 OMs Completed
Delivery-Plan-14-15-Year-end-review-v-2-28th-May.docx