1c. There is effective ongoing To ensure effective initial and 1c.1. All patients are advised of Clear protocols that are rehabilitation and aftercare of ongoing care; agreed and and have access to vestibular applicable to all patients. balance assessments - including national vestibular management management services that use Details of how patients are supportive care. procedures should be in place. protocols agreed between primary made aware of protocols care, vestibular audiology, ENT Evidence of the successful Access for existing vestibular services and patients. implementation of the patients to clinics is necessary in protocols. e.g. patient a timely fashion. Uptake of such satisfaction scores services will benefit from promotion of the service to 1c.2. Audiology departments will Audit of return patients patients. fulfil requests for further Patient satisfaction scores appointments within the national referral to treatment guidelines. 1c.3. Patients are offered Evidence of available information about local and information, written national balance services. information sheets, websites etc. Standard 2: Communicating with Patients
1c. There is effective ongoing rehabilitation and aftercare of balance assessments - including supportive care. To ensure effective initial and ongoing care; agreed and national vestibular management procedures should be in place. Access for existing vestibular patients to clinics is necessary in a timely fashion. Uptake of such services will benefit from promotion of the service to patients. 1c.1. All patients are advised of and have access to vestibular management services that use protocols agreed between primary care, vestibular audiology, ENT services and patients. Clear protocols that are applicable to all patients. Details of how patients are made aware of protocols Evidence of the successful implementation of the protocols. e.g. patient satisfaction scores 1c.2. Audiology departments will fulfil requests for further appointments within the national referral to treatment guidelines. Audit of return patients Patient satisfaction scores 1c.3. Patients are offered information about local and national balance services. Evidence of available information, written information sheets, websites etc. Standard 2: Communicating with Patients
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