Efficient responsive customer service is based on NM districts/charters calling Vendor ASP-10 Support for all questions and support needs. Account Setup information must be provided in a format provided by Teachscape unless ASP-11 modifications are agreed upon for new districts and charters. Teachscape requires that the individual with the proper authority sign all approvals and ASP-12 work agreements. NM PED needs to name the person responsible for written signoffs of workflow and formula/calculation requirements. Individuals are identified in project plans. Product training is dependent upon completion of setup and configuration of Teachscape ASP-13 products and services. In order to provide the most optimal training experience (materials, district training accounts) all training dates should have a three-week prior notice to the requested date. Teachscape will roll out next generation platform and products in July 01, 2015. ASP-14 NM will not experience loss in historical data or product functionality upgrading to ASP-15 Teachscape next generation products. 1.6 Government Re-organization Probability - Med Impact - Med Description: Changes in state government (executive, Mitigation Strategy: PED will work with executive, legislative legislative) requires leadership addressing requirements and specifications of of enhancement, enhancements, upgrades, and improvements. upgrade, and improvement Contingency Plan: PED will schedule appointments or prepare activities. presentations to re-acquaint the new administrators on the scopes, and previous agreements involved with enhancement, upgrade, and improvement initiatives. Changes in state and federal mandates Probability - Med Impact - High Description: Changes in and federal mandates will Mitigation Strategy: PED will work with executive, legislative change the timelines and leadership addressing any changes in state and federal mandates scope of work of affecting enhancement, upgrade, and improvement activities in enhancement, upgrade, and progress or to be developed. improvement activities. Contingency Plan: PED will schedule appointments or prepare presentations to re-evaluate timelines and scopes involved with enhancement, upgrade, and improvement initiatives. Loss of Stakeholders Probability - Med Impact - High Description: Support from internal stakeholders Mitigation Strategy: Engage stakeholders with the progress of the (schools, districts, PED) project, as appropriate.
ASP-10 Efficient responsive customer service is based on NM districts/charters calling Vendor Support for all questions and support needs. ASP-11 Account Setup information must be provided in a format provided by Teachscape unless modifications are agreed upon for new districts and charters. ASP-12 Teachscape requires that the individual with the proper authority sign all approvals and work agreements. NM PED needs to name the person responsible for written signoffs of workflow and formula/calculation requirements. Individuals are identified in project plans. ASP-13 Product training is dependent upon completion of setup and configuration of Teachscape products and services. In order to provide the most optimal training experience (materials, district training accounts) all training dates should have a three-week prior notice to the requested date. ASP-14 Teachscape will roll out next generation platform and products in July 01, 2015. ASP-15 NM will not experience loss in historical data or product functionality upgrading to Teachscape next generation products. 1.6 Government Re-organization Description: Changes in state government (executive, legislative) requires of enhancement, upgrade, and improvement activities. Probability - Med Impact - Med Mitigation Strategy: PED will work with executive, legislative leadership addressing requirements and specifications of enhancements, upgrades, and improvements. Contingency Plan: PED will schedule appointments or prepare presentations to re-acquaint the new administrators on the scopes, and previous agreements involved with enhancement, upgrade, and improvement initiatives. Changes in state and federal mandates Description: Changes in and federal mandates will change the timelines and scope of work of enhancement, upgrade, and improvement activities. Probability - Med Impact - High Mitigation Strategy: PED will work with executive, legislative leadership addressing any changes in state and federal mandates affecting enhancement, upgrade, and improvement activities in progress or to be developed. Contingency Plan: PED will schedule appointments or prepare presentations to re-evaluate timelines and scopes involved with enhancement, upgrade, and improvement initiatives. Loss of Stakeholders Description: Support from internal stakeholders (schools, districts, PED) Probability - Med Impact - High Mitigation Strategy: Engage stakeholders with the progress of the project, as appropriate.
EES-OES%20%20Project_Management_Plan%2012.5.%202014.docx