knowledge necessary to perform attention to detail development of the job effectively. and follow through knowledge Utilise all available resources, Ability to actively Issues resolutions website, catalogues, FAQs be listen and anticipate familiar and understand seasonal customers’ needs marketing promotions for products to assist all divisions. Self-motivated and willingness to contribute to the team environment Continuous 5% Actively seek to improve Problem-solving Continuous Improvement processes, procedures, systems abilities with keen improvement and and service at all times. attention to detail improved efficiency and follow through Support Continual Improvement Self-initiated processes throughout the entire A willingness to training and project including supporting support and help development of Project Managers with the audit others knowledge process when required. Demonstrated Seek opportunities to enhance initiative for issue documentation, processes and resolution and new supported systems to improve ideas to add value processes and procedures. to users Keep abreast with the continual Participation and change in technology contribution of developments and share processes knowledge with manager and improvement team. projects Actively seek opportunities to A positive attitude extend and enhance personal to problem-solving knowledge and skills in order to better support customers and colleagues. Workplace 5% Be aware of duty of care and act Ability to follow Adherence to Health and in a safe manner. policies and WH&S policies and Safety procedures procedures Ensure all company WH&S policies and procedures are Ability to use Increased WH&S adhered to. initiative and take awareness responsibility Be familiar with property security, A positive attitude first aid and fire emergency WH & S aware to WH&S procedures. Analytical and Reduction of Report any hazardous situations, problem-solving number of WH&S incidents or accidents and take abilities incidents immediate action if applicable to reduce risk of injury. Participate in WH&S investigations when required. Direct reports: None Main contacts: Internal: Operations Manager, all Operations departments and supervisors, warehouse and the sales and marketing teams
knowledge necessary to perform the job effectively. Utilise all available resources, website, catalogues, FAQs be familiar and understand seasonal marketing promotions for products to assist all divisions. attention to detail and follow through Ability to actively listen and anticipate customers’ needs Self-motivated and willingness to contribute to the team environment development of knowledge Issues resolutions Continuous Improvement 5% Actively seek to improve processes, procedures, systems and service at all times. Support Continual Improvement processes throughout the entire project including supporting Project Managers with the audit process when required. Seek opportunities to enhance documentation, processes and supported systems to improve processes and procedures. Keep abreast with the continual change in technology developments and share knowledge with manager and team. Actively seek opportunities to extend and enhance personal knowledge and skills in order to better support customers and colleagues. Problem-solving abilities with keen attention to detail and follow through A willingness to support and help others Continuous improvement and improved efficiency Self-initiated training and development of knowledge Demonstrated initiative for issue resolution and new ideas to add value to users Participation and contribution of processes improvement projects A positive attitude to problem-solving Workplace Health and Safety 5% Be aware of duty of care and act in a safe manner. Ensure all company WH&S policies and procedures are adhered to. Be familiar with property security, first aid and fire emergency procedures. Report any hazardous situations, incidents or accidents and take immediate action if applicable to reduce risk of injury. Participate in WH&S investigations when required. Ability to follow policies and procedures Ability to use initiative and take responsibility WH & S aware Analytical and problem-solving abilities Adherence to WH&S policies and procedures Increased WH&S awareness A positive attitude to WH&S Reduction of number of WH&S incidents Direct reports: None Main contacts: Internal: Operations Manager, all Operations departments and supervisors, warehouse and the sales and marketing teams
Customer%20Service%20Agent%20%20CSA2318.docx