Description of priority area: Due to unforeseen circumstances, with one doctor on maternity leave, one on long term sick leave and one GP’s resignation, we had to use a lot of locum doctors to see our patients. As a result of our patient survey and also discussing this at PRG meetings, getting regular doctors to see our patients was a top priority. PQ Q4 58.6 % (24) feel it is difficult / very difficult to see their preferred GP PQ Q5 80.0 % (48) feel they only get to see their preferred GP some of the time / never or almost never Result of actions and impact on patients and carers (including how publicised): The actions agreed by PPG are in place and are publicised on the website and copies of the minutes are available to be read at reception. The results are ongoing and will be reported at the next meeting of the PPG. Results will also be put on show on the PPG Notice board in the waiting room. The update is published via email communication to the PRG, practice website, newsletter, and notices in the waiting area. This update has been welcomed by patients and has had a positive impact as patients feel that there will be continuity of their care. Priority area 2 Description of priority area: Although on-line access service has been offered to practice patients, it was not communicated enough to the patients. May patients reported that this was not communicated enough to the patients.
Description of priority area: Due to unforeseen circumstances, with one doctor on maternity leave, one on long term sick leave and one GP’s resignation, we had to use a lot of locum doctors to see our patients. As a result of our patient survey and also discussing this at PRG meetings, getting regular doctors to see our patients was a top priority. PQ Q4 58.6 % (24) feel it is difficult / very difficult to see their preferred GP PQ Q5 80.0 % (48) feel they only get to see their preferred GP some of the time / never or almost never Result of actions and impact on patients and carers (including how publicised): The actions agreed by PPG are in place and are publicised on the website and copies of the minutes are available to be read at reception. The results are ongoing and will be reported at the next meeting of the PPG. Results will also be put on show on the PPG Notice board in the waiting room. The update is published via email communication to the PRG, practice website, newsletter, and notices in the waiting area. This update has been welcomed by patients and has had a positive impact as patients feel that there will be continuity of their care. Priority area 2 Description of priority area: Although on-line access service has been offered to practice patients, it was not communicated enough to the patients. May patients reported that this was not communicated enough to the patients.
E84075%20Harness%20Harrow%20PPG%20Annex%20D%20Report.docx