Planning 100% decided in time. X 100% of planning ‘simple’ applications (as Thirteen (13) VicSmart determined by the applications were VicSmart application received during this process) will be period; all of which determined within 10 were decided within working days. 10 working days. 80% of all other planning Over the quarter, X 75% of decisions were decided within 60 days in July, 73% were decided within 60 applications will be Council decided an days in August, and 78% were decided within 60 days in September. determined within 60 average of 75.2% of days. applications within 60 This reflects a 2% increase in the percentage of applications decided within 60 days. days compared to the same quarter last year. This is especially pleasing given there has been an increase in the number of planning applications. Community Care We will respond within 2 The priority X working days to any system has been priority 1 referrals for removed and all assistance (prioritised 700 referrals in using priority of access this period were guidelines). responded to within 2 business days, excluding 36 referrals where the resident specifically requested a longer time frame. We will provide all required 14,339 meals X delivered meals to every were delivered eligible Meals on Wheels over this quarter, client by 1pm. all of which were provided prior to 1pm. We will respond within 1 All of the 69 X working day to any emergency home emergency home maintenance requests within this period maintenance request made by a recipient of Monash have been responded to within 1 working HACC services. day. Every new child born to a Maternal & Child 472 children were X Monash family will receive Health born to Monash a home visit from a families and 100%
Planning 100% of ‘simple’ planning applications (as determined by the VicSmart application process) will be determined within 10 working days. 100% decided in time. Thirteen (13) VicSmart applications were received during this period; all of which were decided within 10 working days. X 80% of all other planning applications will be determined within 60 days. Over the quarter, Council decided an average of 75.2% of applications within 60 days. X 75% of decisions were decided within 60 days in July, 73% were decided within 60 days in August, and 78% were decided within 60 days in September. This reflects a 2% increase in the percentage of applications decided within 60 days compared to the same quarter last year. This is especially pleasing given there has been an increase in the number of planning applications. Community Care We will respond within 2 working days to any priority 1 referrals for assistance (prioritised using priority of access guidelines). The priority system has been removed and all 700 referrals in this period were responded to within 2 business days, excluding 36 referrals where the resident specifically requested a longer time frame. X We will provide all required delivered meals to every eligible Meals on Wheels client by 1pm. 14,339 meals were delivered over this quarter, all of which were provided prior to 1pm. X We will respond within 1 working day to any emergency home maintenance request made by a recipient of Monash HACC services. All of the 69 emergency home maintenance requests within this period have been responded to within 1 working day. X Maternal & Child Health Every new child born to a Monash family will receive a home visit from a 472 children were born to Monash families and 100% X
customer-service-guarantee-report-july-september2015.docx