Person Specification Conversion Coordinator – Requirement Essential Desirable Assessment Education No specific education required Experience A, I Experience in responding to the wide-ranging needs of A, I, E customers Proven track record in delivering against challenging A, I targets Excellent customer service skills A, I Contact Centre experience A, I, E A, I Worked within educational establishment or A,I directly with young people Working within a complex delivery model A,I Ideally you would have previously worked in a A,I position with a strong customer focus. A,I, E A background in retail or sales, working with targets. Skills & Abilities A, I Able to naturally build a rapport with customers of all types and gain their commitment A, I A, I, E Good written and verbal communication skills Skills & Abilities A, I A, I, E Confident user of IT, including Word, CRM
Person Specification – Conversion Coordinator Requirement Essential Desirable Assessment Education No specific education required Experience A, I Experience in responding to the wide-ranging needs of customers A, I, E Proven track record in delivering against challenging targets Excellent customer service skills Contact Centre experience A, I A, I A, I, E A, I Worked within educational establishment or directly with young people A,I Working within a complex delivery model A,I Ideally you would have previously worked in a position with a strong customer focus. A background in retail or sales, working with targets. A,I A,I, E Skills & Abilities Able to naturally build a rapport with customers of all types and gain their commitment A, I A, I Good written and verbal communication skills A, I, E Skills & Abilities A, I Confident user of IT, including Word, CRM A, I, E
Customer-Service-Adviser-Job-Description-Feb17.docx