How we will make improvements Monitoring our progress Each frontline team is responsible for the quality of the care they provide. If a team has an issue around quality they cannot resolve they will escalate this to their team or service manager, who can either help resolve the issue, or raise it at the relevant neighbourhood or area meeting. Neighbourhood and areas managers are required to offer assurance of quality or escalate issues to the Divisional Business Meeting, which is chaired by the Chief Operating Officer for the division. Each Division reports its assurance or escalations to the Quality Governance Committee, the principal committee by which our Trust Board assures itself of the quality of our services. Methods we will use to improve quality in 2016/17 Our strategies for quality are the main way we will address our quality improvement priorities. We have revised our safety, effectiveness, and experience strategies ensuring that: Key measures for each strategy directly support our quality priorities for 2016/17 Each strategy is offered as a on a page’ ‘strategy Each strategy is focussed on guiding quality improvement at the frontline In addition to our strategies for quality, we will: Act on the recommendations of our regulators, following their inspection of our services. Ensure our services are Safe, Caring, Responsive, Effective, and Well-led through our quality assurance visit programme. Work to create a more open and honest culture in the NHS, including supporting our staff to speak out to raise concerns. Support frontline staff to deliver quality improvements. Provide tailored leadership development and support for team leaders, in line with our team development governance framework. Help each of our divisions to develop their service priorities, including reviewing the impact of service developments on quality. Develop our service line reporting, allowing our frontline teams to see integrated finance, performance and quality information. Provide leadership, support and advice to frontline staff, helping them to promote best practice and excellent customer service. Manage and promote our research portfolio, helping our staff to contribute to the evidence base for health and social care.
How we will make improvements Monitoring our progress Each frontline team is responsible for the quality of the care they provide. If a team has an issue around quality they cannot resolve they will escalate this to their team or service manager, who can either help resolve the issue, or raise it at the relevant neighbourhood or area meeting. Neighbourhood and areas managers are required to offer assurance of quality or escalate issues to the Divisional Business Meeting, which is chaired by the Chief Operating Officer for the division. Each Division reports its assurance or escalations to the Quality Governance Committee, the principal committee by which our Trust Board assures itself of the quality of our services. Methods we will use to improve quality in 2016/17 Our strategies for quality are the main way we will address our quality improvement priorities. We have revised our safety, effectiveness, and experience strategies ensuring that: Key measures for each strategy directly support our quality priorities for 2016/17 Each strategy is offered as a ‘strategy on a page’ Each strategy is focussed on guiding quality improvement at the frontline In addition to our strategies for quality, we will: Act on the recommendations of our regulators, following their inspection of our services. Ensure our services are Safe, Caring, Responsive, Effective, and Well-led through our quality assurance visit programme. Work to create a more open and honest culture in the NHS, including supporting our staff to speak out to raise concerns. Support frontline staff to deliver quality improvements. Provide tailored leadership development and support for team leaders, in line with our team development governance framework. Help each of our divisions to develop their service priorities, including reviewing the impact of service developments on quality. Develop our service line reporting, allowing our frontline teams to see integrated finance, performance and quality information. Provide leadership, support and advice to frontline staff, helping them to promote best practice and excellent customer service. Manage and promote our research portfolio, helping our staff to contribute to the evidence base for health and social care.
DRAFT%20Quality%20Account%20201516%20v1%2019%20for%20internet.docx