Across Dudley we Mental Health and drug and protected characteristics under On-going empowered to influence the want to ensure Alcohol Abuse. the Equalities Act. of MH services within Dudley. that all services are Mental health urgent care centre Ensure that services All involved in the commissioning appropriate for all available out of hours and commissioned can deliver a On-going and provision of MH services will people who use weekends pilot until 1st May 2015 range of care options that meet a into my community to try and them and that no All contracts and specifications diverse range of needs. tackle any stigma and groups will be left require providers to ensure that Empower people with protected discrimination that may be a barrier behind in terms of services reflect cultural characteristics by providing On-going to me accessing the help and health differences to support and appropriate information, access support that I need. improvement and encourage access into their to advocacy services, and will be accessible information reduced health services. ensuring that they are engaged On-going and advice to help me navigate my inequalities. The development of the web-portal in, and have control over, their way through to the services and and information and advice care and treatment. support that I require. We want a services running out of local Expect that commissioners and All services providing crisis care will workforce across neighbourhood hubs including providers meet with community ensure that my care and support is Dudley that libraries, will support the leaders to understand any On-going delivered in accordance with my welcomes, values engagement of local communities barriers that may get in the way protected characteristics. and promotes and support the signposting of of people accessing the help that MH commissioner diversity and is people to services and support that they need. competent in can address any issues they have in Invite community leaders to view On-going advancing equality a timely manner. services and meet staff so that and tackling Access to MH advocacy they better understand what • discrimination services services deliver and feel able to both within and Access to interpreters encourage people from their • outside of their communities to access MH During 2015 own organisations. services when they have need of them. We want to ensure Ask Health watch to support us in that all premises getting a better understanding of out of which the experiences of accessing MH By end March services are services for groups with 2015 delivered meet the protected characteristics and needs of all staff identify what we need to do to and visitors. improve. Review service access data against demographic and prevalence data to identify gaps in access rates for people with protected characteristics.
Across Dudley we want to ensure that all services are appropriate for all people who use them and that no groups will be left behind in terms of health improvement and reduced health inequalities. We want a workforce across Dudley that welcomes, values and promotes diversity and is competent in advancing equality and tackling discrimination both within and outside of their own organisations. We want to ensure that all premises out of which services are delivered meet the needs of all staff and visitors. Mental Health and drug and Alcohol Abuse. Mental health urgent care centre available out of hours and weekends pilot until 1st May 2015 All contracts and specifications require providers to ensure that services reflect cultural differences to support and encourage access into their services. The development of the web-portal and information and advice services running out of local neighbourhood hubs including libraries, will support the engagement of local communities and support the signposting of people to services and support that can address any issues they have in a timely manner. • Access to MH advocacy services • Access to interpreters protected characteristics under the Equalities Act. Ensure that services commissioned can deliver a range of care options that meet a diverse range of needs. Empower people with protected characteristics by providing appropriate information, access to advocacy services, and ensuring that they are engaged in, and have control over, their care and treatment. Expect that commissioners and providers meet with community leaders to understand any barriers that may get in the way of people accessing the help that they need. Invite community leaders to view services and meet staff so that they better understand what services deliver and feel able to encourage people from their communities to access MH services when they have need of them. Ask Health watch to support us in getting a better understanding of the experiences of accessing MH services for groups with protected characteristics and identify what we need to do to improve. Review service access data against demographic and prevalence data to identify gaps in access rates for people with protected characteristics. On-going On-going On-going On-going On-going On-going During 2015 By end March 2015 MH commissioner empowered to influence the of MH services within Dudley. All involved in the commissioning and provision of MH services will into my community to try and tackle any stigma and discrimination that may be a barrier to me accessing the help and support that I need. will be accessible information and advice to help me navigate my way through to the services and support that I require. All services providing crisis care will ensure that my care and support is delivered in accordance with my protected characteristics.
Crisis-Care-Action-Plan-Dudley-Updated-7th-December-2015.docx