for claiming so nothing is missed Track KPIs to ensure performance is being met Continuous improvement - record & action appropriately NOTE: Advise learners that quality documentation practices will be looked at in detail in the next topic. Topic 3: Quality Documentation Practices Time allotted to this session: 1.15pm 4.00pm (150 minutes with 15 min. break @ – – 3.15pm) Slide Type of Facilitator / Instructions Activity Slide 37: Topic 3 Show title slide and advise that this topic examines the quality principles and practices of quality documentation that – documentation underpin the delivery of DES programs from program entry – practices through to providing ongoing support. 38: DES Provide an overview of the general obligations that DES program providers and the associated documentary evidence structure & obligations that DES providers and staff are required to compliance comply refer to PW 55-56. – obligations – Emphasise the importance of keeping good case notes to meet documentary these documentary evidence requirements. evidence Use the items/quotes provided on PW 57 to highlight the importance of keeping comprehensive, evidence based, orderly records. Slide 39: Outline what constitutes good case note record keeping. Keeping good Provide tips to help learners keep good case notes refer to – case notes PW 58. Note:
for claiming so nothing is missed Track KPIs to ensure performance is being met Continuous improvement - record & action appropriately NOTE: Advise learners that quality documentation practices will be looked at in detail in the next topic. Topic 3: Quality Documentation Practices Time allotted to this session: 1.15pm – 4.00pm (150 minutes – with 15 min. break @ 3.15pm) Slide Type of Activity Facilitator / Instructions Slide 37: Topic 3 – quality documentation practices Show title slide and advise that this topic examines the principles and practices of quality documentation that underpin the delivery of DES programs – from program entry through to providing ongoing support. 38: DES program structure & compliance obligations – documentary evidence Provide an overview of the general obligations that DES providers and the associated documentary evidence obligations that DES providers and staff are required to comply – refer to PW 55-56. Emphasise the importance of keeping good case notes to meet these documentary evidence requirements. Use the items/quotes provided on PW 57 to highlight the importance of keeping comprehensive, evidence based, orderly records. Slide 39: Keeping good case notes Outline what constitutes good case note record keeping. Provide tips to help learners keep good case notes – refer to PW 58. Note:
des-contractual-compliance_facilitator-guide_final-for-website.docx