4.a Ways of communicating Learner should Demonstrate The following assessment methods can with customers verbally ways of communicating with be used in the assessment of this customers verbally standard: and answers questions and answers 4.b Positive non-verbal Learner should give discussion communication examples of positive or pictorial information communication This list is not exhaustive and appropriate assessment methods may be used. 4.c How non-verbal Learner should show how communication can non-verbal communication be used positively in a can be used positively in a face-to-face face-to-face situation situation 5 The learner will know the importance of respect for the individual in giving good customer service The learner must know: Assessment Requirements Evidence Location
4.a Ways of communicating with customers verbally Learner should Demonstrate ways of communicating with customers verbally The following assessment methods can be used in the assessment of this standard: and answers questions and answers discussion or pictorial information This list is not exhaustive and appropriate assessment methods may be used. 4.b Positive non-verbal communication Learner should give examples of positive communication 4.c How non-verbal communication can be used positively in a face-to-face situation Learner should show how non-verbal communication can be used positively in a face-to-face situation 5 The learner will know the importance of respect for the individual in giving good customer service The learner must know: Assessment Requirements Evidence Location
Customer%20Service%20Skills%20E3%20CV3%20AIM%20Awards%20Component%20V1-1.docx