Support and Advocacy This year the Trust has seen a massive increase in need for 1:1 support, primarily as a result of the floods. Over the year we have provided 2281 packages of support and advocacy to people in need, 1667 of these were issues not relating to the floods (compared to 842 last year). The main issues for we have provided support has been: financial advice (debt, benefits etc.), housing issues, health & employment. Over the year the have accompanied 18 individuals and families through eviction proceedings (17 were won) and 5 through benefit appeals (4 were successful). The service users often find formal settings intimidating but having a member of YTT staff with them helps to put them at ease and help their understanding of questions that are being asked. We have also accompanied individuals to emergency and non-emergency health appointments. Within the office we offer non formal and formal support to service users daily. All our work involves giving support which builds self-esteem and empowers individuals to manage their own lives. See Monitoring & Evaluation for more details. Training Training has been very difficult to deliver over the last year as for 6 months at least many of our users were displaced from their homes and other life priorities dominated. The staff team at YTT have delivered and supported the English course that is continuing to be delivered to the residents off Osbaldwick Site in partnership with Adult Learning. Osbaldwick has always been a hard to reach group and the attendance and commitment to the
Support and Advocacy This year the Trust has seen a massive increase in need for 1:1 support, primarily as a result of the floods. Over the year we have provided 2281 packages of support and advocacy to people in need, 1667 of these were issues not relating to the floods (compared to 842 last year). The main issues for we have provided support has been: financial advice (debt, benefits etc.), housing issues, health & employment. Over the year the have accompanied 18 individuals and families through eviction proceedings (17 were won) and 5 through benefit appeals (4 were successful). The service users often find formal settings intimidating but having a member of YTT staff with them helps to put them at ease and help their understanding of questions that are being asked. We have also accompanied individuals to emergency and non-emergency health appointments. Within the office we offer non formal and formal support to service users daily. All our work involves giving support which builds self-esteem and empowers individuals to manage their own lives. See Monitoring & Evaluation for more details. Training Training has been very difficult to deliver over the last year as for 6 months at least many of our users were displaced from their homes and other life priorities dominated. The staff team at YTT have delivered and supported the English course that is continuing to be delivered to the residents off Osbaldwick Site in partnership with Adult Learning. Osbaldwick has always been a hard to reach group and the attendance and commitment to the
deb-annual-report-2016-updated.docx