Creativity In conjunction with the Digital Customer interface, Think Success Manager, create, plan and closing skills innovation and prioritize individual learning Analytical and strategies with solving abilities with Leading consultants based on top keen attention to detail change - targets, key frontlist and and follow through strategic pipeline. product Being proactive when differentiation Drive AAA product action/ dealing with customers activities in conjunction with Excellent marketing (1st editions, new Strategic thinking and communication technologies and new knowledge of the impact skills initiatives). strategies and tactics may have in the Strong Work with the marketing team marketplace analytical and on executing e-strategies and problem-solving initiatives delivered through Attentive and active skills. Cengage websites. listening to understand customers’ needs Ability to work Maintain extensive knowledge in a team of the Higher Education Interpersonal with environment. market, and stay current on ability to work across various technology large range of academic Excellent time developments and market backgrounds management trends. skills Ability to prioritise Develop product knowledge of urgent tasks, and keep Conference Cengage digital resources by all aspects of the job participation attending various conferences under control and attendance and seminars, both internal and external. Develop a greater understanding of, and provide feedback on, the major competing technology products in the Higher Education market. Any other duties as required. Technical 20% Work with customers and sales Product knowledge and Extensive support- team on servicing current ability to build market understanding internal and adoptions of digital products knowledge of Cengage external and providing our Digital digital products Success services to High level of technology customers. Customer-first skills focus Develop a greater Proven experience in understanding of, and provide Contribute to handling customer feedback on, the major queries and providing key sales competing digital products in support results the Higher Education market. Excellent Excellent Maintain close ties with various communication skills, organisational digital product teams in the US verbal and written skills regarding new innovations, and keep current on new Develop proactive Approachability technologies in development working relationships for each of the major market Feedback and segments. Strong organisational support and project provided management skills Excellent Analytical and listening skills abilities with keen attention to detail Problem and follow through skills
In conjunction with the Digital Success Manager, create, plan and prioritize individual strategies with learning consultants based on top targets, key frontlist and pipeline. Drive AAA product action/ activities in conjunction with marketing (1st editions, new technologies and new initiatives). Work with the marketing team on executing e-strategies and initiatives delivered through Cengage websites. Maintain extensive knowledge of the Higher Education market, and stay current on various technology developments and market trends. Develop product knowledge of Cengage digital resources by attending various conferences and seminars, both internal and external. Develop a greater understanding of, and provide feedback on, the major competing technology products in the Higher Education market. Any other duties as required. Customer interface, and closing skills Analytical and abilities with keen attention to detail and follow through Being proactive when dealing with customers Strategic thinking and knowledge of the impact strategies and tactics may have in the marketplace Attentive and active listening to understand customers’ needs Interpersonal with ability to work across large range of academic backgrounds Ability to prioritise urgent tasks, and keep all aspects of the job under control Creativity Think innovation Leading change - strategic product differentiation Excellent communication skills Strong analytical and problem-solving skills. Ability to work in a team environment. Excellent time management skills Conference participation and attendance Technical support- internal and external 20% Work with customers and sales team on servicing current adoptions of digital products and providing our Digital Success services to customers. Develop a greater understanding of, and provide feedback on, the major competing digital products in the Higher Education market. Maintain close ties with various digital product teams in the US regarding new innovations, and keep current on new technologies in development for each of the major market segments. Product knowledge and ability to build market knowledge High level of technology skills Proven experience in handling customer queries and providing support Excellent communication skills, verbal and written Develop proactive working relationships Strong organisational and project management skills Analytical and abilities with keen attention to detail and follow through Extensive understanding of Cengage digital products Customer-first focus Contribute to key sales results Excellent organisational skills Approachability Feedback and support provided Excellent listening skills Problem solving skills
Digital%20Success%20Consultant%20-%20NSW.docx