(With effect from 1 Operating Review of Service Quality of a Contract Quarterly AM 2018) Category 3 standard that Performance Reports Performance Notice and (urgent) calls 90th centile is subsequent process in – percentage of calls no greater accordance with GC9 resulting in an than 120 appropriate response minutes arriving within 120 minutes ** (With effect from 1 April Operating Review of Service Quality Issue of a Contract Quarterly AM 2018) Category 4 standard that Performance Reports Performance Notice and treat, 90th centile is subsequent process in “assess, transport” calls only) no greater accordance with GC9 – percentage of calls than 180 resulting in an minutes appropriate response arriving within 180 minutes ** Mixed sex accommodation breaches E.B.S.1 Mixed sex >0 Review of Service Quality £250 per day per Service Monthly A accommodation breach* Performance Reports User affected CR MH Cancelled operations E.B.S.2 All Service Users who Number of Review of Service Quality Non-payment of costs Monthly A have operations Service Users Performance Reports associated with cancellation CR cancelled, on or after the who are not and payment or day of admission offered reimbursement (as (including the day of another applicable) of re-scheduled surgery), for non-clinical binding date episode of care reasons to be offered within 28 days another binding date >0
(With effect from 1 2018) Category 3 (urgent) calls – percentage of calls resulting in an appropriate response arriving within 120 minutes ** Operating standard that 90th centile is no greater than 120 minutes Review of Service Quality Performance Reports of a Contract Performance Notice and subsequent process in accordance with GC9 Quarterly AM (With effect from 1 April 2018) Category 4 “assess, treat, transport” calls only) – percentage of calls resulting in an appropriate response arriving within 180 minutes ** Operating standard that 90th centile is no greater than 180 minutes Review of Service Quality Performance Reports Issue of a Contract Performance Notice and subsequent process in accordance with GC9 Quarterly AM Mixed sex accommodation breaches E.B.S.1 Mixed sex accommodation breach* >0 Review of Service Quality Performance Reports £250 per day per Service User affected Monthly A CR MH Cancelled operations E.B.S.2 All Service Users who have operations cancelled, on or after the day of admission (including the day of surgery), for non-clinical reasons to be offered another binding date Number of Service Users who are not offered another binding date within 28 days >0 Review of Service Quality Performance Reports Non-payment of costs associated with cancellation and payment or reimbursement (as applicable) of re-scheduled episode of care Monthly A CR
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