Problem Resolution The learners are taught The learners are taught The learners are taught how to resolve how to resolve how to resolve problems in the work problems in the work problems, but they do environment or environment, but they not follow the training between each other do not always follow on resolving problems. during training. The the training. People are Everyone in the work employees fix the issues ruled by their emotions, environment always quickly without and they do not know thinks they are right, so negativity, and how to fix issues in a nothing ever gets everyone goes home calm, positive manner resolved, and this brings happy. sometimes. The issues a negative environment are resolved, but they until a resolution, or it is are not always resolved forgotten. in the best manner. Employee Satisfaction Employees are satisfied Employees are content Employees are not with their job and the with job and the satisfied with their job people that they work people that they work or the people that they with each day. The with each day. The work with each day. The learners are satisfied learners are content learners are not with the training, with the training and satisfied with the coworkers, and management, but they training, coworkers, and management. are not satisfied with management. everything. Overtime The learners and The learners and The learners and employees will have the employees may have employees may not overtime if they make a overtime if they make a have overtime if they request to the request to the make a request to the management. The management. The management. The management always management will management does not tries to accommodate sometimes try to help allow overtime unless it all requests. The out with overtime, but is an emergency employees may have to sometimes they are too because of labor and work overtime during a busy, or it is not in the budget goals. The week, but the manager budget. The employee employee may be lets the employee may be scheduled scheduled overtime, know, and usually overtime, but the but the manager does throws in an incentive manager does not not discuss the change (tangible or intangible). always remember to to the employees. The employees go into warn employees, and overtime with a positive make sure that they are attitude. comfortable with the overtime and offer no incentive. Efficiency and The learners and The learners and The learners and Productivity employees are efficient employees are efficient employees are not and productive together and productive together efficient and productive because the learners to a certain extent. together because they
Problem Resolution The learners are taught how to resolve problems in the work environment or between each other during training. The employees fix the issues quickly without negativity, and everyone goes home happy. The learners are taught how to resolve problems in the work environment, but they do not always follow the training. People are ruled by their emotions, and they do not know how to fix issues in a calm, positive manner sometimes. The issues are resolved, but they are not always resolved in the best manner. The learners are taught how to resolve problems, but they do not follow the training on resolving problems. Everyone in the work environment always thinks they are right, so nothing ever gets resolved, and this brings a negative environment until a resolution, or it is forgotten. Employee Satisfaction Employees are satisfied with their job and the people that they work with each day. The learners are satisfied with the training, coworkers, and management. Employees are content with job and the people that they work with each day. The learners are content with the training and management, but they are not satisfied with everything. Employees are not satisfied with their job or the people that they work with each day. The learners are not satisfied with the training, coworkers, and management. Overtime The learners and employees will have the overtime if they make a request to the management. The management always tries to accommodate all requests. The employees may have to work overtime during a week, but the manager lets the employee know, and usually throws in an incentive (tangible or intangible). The employees go into overtime with a positive attitude. The learners and employees may have overtime if they make a request to the management. The management will sometimes try to help out with overtime, but sometimes they are too busy, or it is not in the budget. The employee may be scheduled overtime, but the manager does not always remember to warn employees, and make sure that they are comfortable with the overtime and offer no incentive. The learners and employees may not have overtime if they make a request to the management. The management does not allow overtime unless it is an emergency because of labor and budget goals. The employee may be scheduled overtime, but the manager does not discuss the change to the employees. Efficiency and Productivity The learners and employees are efficient and productive together because the learners The learners and employees are efficient and productive together to a certain extent. The learners and employees are not efficient and productive together because they
cur_570_level_4_rubric.docx