Table 9 Satisfaction with Personal Estates Staff and their Skills Protected Persons – – Agreement: Neither Strongly or Strongly Mean Agree Agree Disagree Disagree Disagree Score N 9 51 14 8 1 Do you agree Public Trustee Staff are reliable? % 11 61 17 10 1 3.71 N 9 56 13 4 1 Do you agree you can trust the advice staff give Customers? % 11 67 16 5 1 3.82 N 9 54 15 4 1 Do you agree staff are experienced in their work? % 11 65 18 5 1 3.80 N 10 52 15 4 2 Do you agree staff are professional in dealing with Customers? % 12 63 18 5 2 3.77 N 11 50 13 8 1 Do you agree staff are caring towards their Customer’s needs? % 13 60 16 10 1 3.75 Do you the costs of N 2 40 16 16 9 Personal Estates administration were % 2 48 19 19 11 3.12 explained to you? Do you agree that you N 1 40 21 14 8 understood the explanation of the costs of Personal 1 48 24 17 10 % 3.14 Estates administration? MEAN TOTAL 3.59
Table 9 – Satisfaction with Personal Estates Staff and their Skills – Protected Persons Agreement: Strongly Agree Agree Neither or Disagree Disagree Strongly Disagree Mean Score Do you agree Public Trustee Staff are reliable? N 9 51 14 8 1 % 11 61 17 10 1 3.71 Do you agree you can trust the advice staff give Customers? N 9 56 13 4 1 % 11 67 16 5 1 3.82 Do you agree staff are experienced in their work? N 9 54 15 4 1 % 11 65 18 5 1 3.80 Do you agree staff are professional in dealing with Customers? N 10 52 15 4 2 % 12 63 18 5 2 3.77 Do you agree staff are caring towards their Customer’s needs? N 11 50 13 8 1 % 13 60 16 10 1 3.75 Do you the costs of Personal Estates administration were explained to you? N 2 40 16 16 9 % 2 48 19 19 11 3.12 Do you agree that you understood the explanation of the costs of Personal Estates administration? N 1 40 21 14 8 % 1 48 24 17 10 3.14 MEAN TOTAL 3.59
Customer-Satisfaction-Survey-Report-2017.docx