disability and level of customer satisfaction 4.12 Any functional upgrade or replacement of a functional upgrade to CRM LawAccess NSW December the existing LawAccess NSW Customer occurs, percentage of customers with 2018 Referral Management System (CRM) will disability to be established with include ability to collect data on customers continuing monitoring who identify as having a disability and requiring flexible service delivery 4.13 People with disability will continue to have Where a functional upgrade to CRM LawAccess NSW Ongoing priority in receiving advice from occurs, percentage of customers with LawAccess NSW disability to be established with continuing monitoring 4.14 LawAccess NSW will continue to provide Where a functional upgrade to CRM LawAccess NSW Ongoing flexible service delivery to its customers occurs, percentage of customers with including people with disability including the disability to be established with provision of legal advice through Internet continuing monitoring Relay or Email 4.15 LawAccess NSW will upon its Actions targeting people with disability LawAccess NSW March 2016 Communications Strategy people with included in Communications Strategy – disability 2012-2015 by including people 2016-2018 with disability as a target group in its Communications Strategy 2016-2018 4.16 Review publicly available material, including Review of publicly available material NCAT June 2016 websites and factsheets to ensure completed accessibility 4.17 Explore options for providing flexible service Approach for flexible service delivery NCAT December delivery to people with disability attending developed 2016 NCAT 4.18 Ensure Ahead Tools’ website is Planning Ahead Tools are accessible Public Guardian Annually ‘Planning accessible to people with disability NSW Trustee & Guardian
disability and level of customer satisfaction 4.12 Any functional upgrade or replacement of the existing LawAccess NSW Customer Referral Management System (CRM) will include ability to collect data on customers who identify as having a disability and requiring flexible service delivery a functional upgrade to CRM occurs, percentage of customers with disability to be established with continuing monitoring LawAccess NSW December 2018 4.13 People with disability will continue to have priority in receiving advice from LawAccess NSW Where a functional upgrade to CRM occurs, percentage of customers with disability to be established with continuing monitoring LawAccess NSW Ongoing 4.14 LawAccess NSW will continue to provide flexible service delivery to its customers including people with disability including the provision of legal advice through Internet Relay or Email Where a functional upgrade to CRM occurs, percentage of customers with disability to be established with continuing monitoring LawAccess NSW Ongoing 4.15 LawAccess NSW will upon its Communications Strategy – people with disability 2012-2015 by including people with disability as a target group in its Communications Strategy 2016-2018 Actions targeting people with disability included in Communications Strategy 2016-2018 LawAccess NSW March 2016 4.16 Review publicly available material, including websites and factsheets to ensure accessibility Review of publicly available material completed NCAT June 2016 4.17 Explore options for providing flexible service delivery to people with disability attending NCAT Approach for flexible service delivery developed NCAT December 2016 4.18 Ensure ‘Planning Ahead Tools’ website is accessible to people with disability Planning Ahead Tools are accessible Public Guardian NSW Trustee & Guardian Annually
DeptofJustice%20DIAP2015Final.docx