Priority 3. Explore and Identify ways for July 2016 Operational The voice of Adults with care Ongoing research is taking the voice of Adults with care and and support needs to place as to what other and support needs and Leadership contribute to service SAB’s are doing re Customer carers to be heard at DSAB Sub Group development/ Board priorities. customer engagement. Engagement/ including utilising the Several ideas have been Communication expertise of Healthwatch and discussed including a their clients /contacts engagement’ ‘customer will consult with ‘We working group, a and listen to the designated section for the voice of people who public on the new DSAB have experienced the website and the possibility Safeguarding of lay members for the Board was also discussed. process and use this information to learn how to improve our services.’ Effective implementation of Wendy Operational The Matrix’ tool ‘Derbyshire the Care Act 2014 in line with and was launched at x2 a personalised approach and Leadership conferences for DCC and Making Safeguarding multi-agency staff on 6th Personal. and February 2017. mechanisms to hear the The will be piloted views and wishes of people throughout 2017 and going through the evaluated as to the impact Safeguarding process. they have re MSP.
Priority 3. Customer Engagement/ Communication ‘We will consult with and listen to the voice of people who have experienced the Safeguarding process and use this information to learn how to improve our services.’ Explore and Identify ways for the voice of Adults with care and support needs and carers to be heard at DSAB including utilising the expertise of Healthwatch and their clients /contacts July 2016 Operational and Leadership Sub Group The voice of Adults with care and support needs to contribute to service development/ Board priorities. Ongoing research is taking place as to what other SAB’s are doing re customer engagement. Several ideas have been discussed including a ‘customer engagement’ working group, a designated section for the public on the new DSAB website and the possibility of lay members for the Board was also discussed. Effective implementation of the Care Act 2014 in line with a personalised approach and Making Safeguarding Personal. and mechanisms to hear the views and wishes of people going through the Safeguarding process. Wendy Operational and Leadership The ‘Derbyshire Matrix’ tool was launched at x2 conferences for DCC and multi-agency staff on 6th February 2017. The will be piloted throughout 2017 and evaluated as to the impact they have re MSP.
dsab-business-plan-april-2016-april-2019.docx