training, coaching, and mentoring aligned with the strategic of the agency Understands the Attends Completes Applies key Champions need to learn professional rotational concepts obtained continual from others conferences to assignment by through learning through maintain meeting own management opportunities proactive technical developmental training to that support the questioning knowledge goals and improve agency’s aligning learning effectiveness mission with organizational strategies Takes training Works with Seeks Promotes and Leads an agency courses and supervisor to opportunities to encourages others wide taskforce to applies concepts identify learning improve technical to take advantage identify skill to daily work opportunities. skills and of gaps and activities Incorporates new assessment and advances cost knowledge to developmental effective improve products opportunities solutions to and services reduce these gaps - Balances interests of a variety of clients, and readily readjusts priorities to Customer Service respond effectively to pressing and changing demands for information, advice and assistance. Anticipates and meets the needs of clients; achieves quality end products; and commits to continuous improvement of services. Awareness Basic Intermediate Advanced Expert Responds to Acts with Ascertains Anticipates Champions routine customer customers in customer growing customer employee and questions in a mind information and needs and stakeholder timely manner incorporates the expectations to driven ideas to feedback to continuously improve services improve products improve product to high-level and services development and agency officials service delivery and implements organizational changes that lead to quality end products
training, coaching, and mentoring aligned with the strategic of the agency Understands the need to learn from others through proactive questioning Attends professional conferences to maintain technical knowledge Completes rotational assignment by meeting own developmental goals and aligning learning with organizational strategies Applies key concepts obtained through management training to improve effectiveness Champions continual learning opportunities that support the agency’s mission Takes training courses and applies concepts to daily work activities Works with supervisor to identify learning opportunities. Seeks opportunities to improve technical skills and Incorporates new knowledge to improve products and services Promotes and encourages others to take advantage of and developmental opportunities Leads an agency wide taskforce to identify skill gaps and advances cost effective solutions to reduce these gaps Customer Service - Balances interests of a variety of clients, and readily readjusts priorities to respond effectively to pressing and changing demands for information, advice and assistance. Anticipates and meets the needs of clients; achieves quality end products; and commits to continuous improvement of services. Awareness Basic Intermediate Advanced Expert Responds to routine customer questions in a timely manner Acts with customers in mind Ascertains customer information and incorporates the feedback to improve products and services Anticipates growing customer needs and expectations to continuously improve product development and service delivery Champions employee and stakeholder driven ideas to improve services to high-level agency officials and implements organizational changes that lead to quality end products assessment
DOE-HR%20Competency%20Model%20%28Final%20for%20Signature%29.docx