Microsoft Lync 2010 Customer Solution Case Study Utility Cuts Costs by Replacing Existing Telephony with Unified Communications “The project has given us a basis for further improvement in Overview Country or Region: Hungary customer service by extending Microsoft Lync 2010 to the Industry: Utilities customer call centre in 2013. It supports a mobile or Customer Profile distributed workforce without adding new IT resources.” Transdanubian Regional Waterworks (DRV), based in Siókfok, Hungary, Csaba Hornyák, IT Director, Transdanubian Regional Waterworks (DRV) provides water and sewerage services to 700,000 people in the Transdanubian region of Hungary. Transdanubian Regional Waterworks (DRV), one of the largest utilities in Hungary, wanted to standardise its heterogeneous Business Situation DRV wanted to reduce its integrated business communication system for its 50 operational sites. The services digital network telephony costs HP/Microsoft Frontline Partnership, together with local partners by replacing it with a unified communications platform using an IP Delta and Geomant, offered an end-to-end unified solution. communications and collaboration solution based on HP Solution networking components and Microsoft Lync 2010. The solution The HP/Microsoft Frontline Partnership is helping DRV save money and enhance efficiency using unified delivered a unified communications and collaboration solution using Microsoft communications supported by IP telephony. Lync 2010 also Lync 2010, offering a converged provides other features to users, including video conferencing, infrastructure of servers, storage, networking, and management services. rich presence, and remote access. The utility has significantly reduced the operational cost of telecommunications by Benefits Significant savings through adopting new technology and using desktop-to-desktop collaboration communication more frequently. Easy scalability Improved productivity for 600 users New features for further improvement
Microsoft Lync 2010 Customer Solution Case Study Utility Cuts Costs by Replacing Existing Telephony with Unified Communications Overview Country or Region: Hungary Industry: Utilities Customer Profile Transdanubian Regional Waterworks (DRV), based in Siókfok, Hungary, provides water and sewerage services to 700,000 people in the Transdanubian region of Hungary. Business Situation DRV wanted to reduce its integrated services digital network telephony costs by replacing it with a unified communications platform using an IP solution. Solution The HP/Microsoft Frontline Partnership delivered a unified communications and collaboration solution using Microsoft Lync 2010, offering a converged infrastructure of servers, storage, networking, and management services. Benefits Significant savings through collaboration Easy scalability Improved productivity for 600 users New features for further improvement “The project has given us a basis for further improvement in customer service by extending Microsoft Lync 2010 to the customer call centre in 2013. It supports a mobile or distributed workforce without adding new IT resources.” Csaba Hornyák, IT Director, Transdanubian Regional Waterworks (DRV) Transdanubian Regional Waterworks (DRV), one of the largest utilities in Hungary, wanted to standardise its heterogeneous business communication system for its 50 operational sites. The HP/Microsoft Frontline Partnership, together with local partners Delta and Geomant, offered an end-to-end unified communications and collaboration solution based on HP networking components and Microsoft Lync 2010. The solution is helping DRV save money and enhance efficiency using unified communications supported by IP telephony. Lync 2010 also provides other features to users, including video conferencing, rich presence, and remote access. The utility has significantly reduced the operational cost of telecommunications by adopting new technology and using desktop-to-desktop communication more frequently.
DRV_Hungary.docx