Microsoft Office System Customer Solution Case Study Social Protection Staff Save Money with Communication and Collaboration Solution “Staff are more productive because they have the Overview Country or Region: Ireland solutions to find the communication medium that Industry: Government works best for them.” Customer Profile Niall Harrington, Team Lead for Workplace Services and Service Channels, Department of The Department of Social Protection Social Protection (DSP) (DSP) provides a range of services, including income support and employment to citizens in Ireland. The Department of Social Protection (DSP) is responsible for Business Situation income support and employment services in Ireland. With more The department needed to modernise the communication and collaboration than 5,000 employees working closely with colleagues and the technology supporting its 5,000 public, DSP needs an effective unified communications and personnel. collaboration infrastructure. The company embarked on a Solution office systems modernisation project, taking advantage of DSP unified its communications and created a portal with Microsoft software its Microsoft Enterprise Agreement to implement new software and HP hardware. cost effectively. Partnering with Microsoft and HP, DSP built Benefits unified communications and portal infrastructures based on Employees increase productivity Microsoft software and a platform of HP servers and storage. DSP significantly reduces costs Customers gain better standard of DSP has saved thousands of euros by using a corporate portal to service house and manage more than 500,000 documents, and give its Personnel receive greater support DSP successfully delivers complex staff email, instant messaging, and video conferencing facilities project to boost productivity. DSP now has a more supportive and Firm plans future deployments collaborative atmosphere, helping improve customer services.
Microsoft Office System Customer Solution Case Study Social Protection Staff Save Money with Communication and Collaboration Solution Overview Country or Region: Ireland Industry: Government Customer Profile The Department of Social Protection (DSP) provides a range of services, including income support and employment to citizens in Ireland. Business Situation The department needed to modernise the communication and collaboration technology supporting its 5,000 personnel. Solution DSP unified its communications and created a portal with Microsoft software and HP hardware. Benefits Employees increase productivity DSP significantly reduces costs Customers gain better standard of service Personnel receive greater support DSP successfully delivers complex project Firm plans future deployments “Staff are more productive because they have the solutions to find the communication medium that works best for them.” Niall Harrington, Team Lead for Workplace Services and Service Channels, Department of Social Protection (DSP) The Department of Social Protection (DSP) is responsible for income support and employment services in Ireland. With more than 5,000 employees working closely with colleagues and the public, DSP needs an effective unified communications and collaboration infrastructure. The company embarked on a office systems modernisation project, taking advantage of its Microsoft Enterprise Agreement to implement new software cost effectively. Partnering with Microsoft and HP, DSP built unified communications and portal infrastructures based on Microsoft software and a platform of HP servers and storage. DSP has saved thousands of euros by using a corporate portal to house and manage more than 500,000 documents, and give its staff email, instant messaging, and video conferencing facilities to boost productivity. DSP now has a more supportive and collaborative atmosphere, helping improve customer services.
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