Advise Manager of and Public Relations if the feedback has the potential to require a media response. General Manager Strategic STEP 4.2 STEP 5.3 Engagement General Manager Strategic General Manager Strategic Engagement to advise on Engagement to endorse approach to investigation and decisions on high risk cases. responses related to: CEO to be advised of decision Breach legislation or in relation to high risk cases. regulations Health and safety risk Misconduct or illegal activity Employee misconduct Serious reputation risk. General Managers STEP 4.3 STEP 5.4 General Manager to support General Manager of relevant Function Area Lead in Function Area to approve determining the appropriate decisions on high risk cases. Case Owner and other requirements for response.
Advise Manager of and Public Relations if the feedback has the potential to require a media response. General Manager Strategic Engagement STEP 4.2 General Manager Strategic Engagement to advise on approach to investigation and responses related to: Breach legislation or regulations Health and safety risk Misconduct or illegal activity Employee misconduct Serious reputation risk. STEP 5.3 General Manager Strategic Engagement to endorse decisions on high risk cases. CEO to be advised of decision in relation to high risk cases. General Managers STEP 4.3 General Manager to support Function Area Lead in determining the appropriate Case Owner and other requirements for response. STEP 5.4 General Manager of relevant Function Area to approve decisions on high risk cases.
Customer%20Feedback%20Procedure_Contact%20Centre_04.09.2017.docx