The e-Citizens project has proven to be a key instrument for providing e-Government public services. It must be made clear that the main purpose of the e-Citizen portal is not to interconnect registers, but rather to function as a portal of e-services wherecitizens can use diferent identification/authentification means to access e-service provided by diferent public administration bodies. The development of e-services foresees more and more complex e-services that will integrate business processes in different institutions. The portal data.gov.hr is providing data in the form of open data. Croatia has made its e-Government public services accessible multi-modally. This implies accessibility via desktop, as well as a variety of mobile devices (IOS, Android, and Windows). Additionally, the registration and acquisition of access credentials for the e-Citizen portal are free of charge, as is the access and sharing of data. File transfer, web services, the open government data portal and the e-Citizens portal are examples of horizontal measures that exist in Croatia enabling e-Government public services’ access to base registry data. According to the e-Croatia 2020 Strategy, the main actors of the Croatian e-Government development are the Information Systems and Information Technologies Support Agency (APIS IT), the Financial Agency (FINA), the Croatian Academic and Research Network (CARNet), and the University of Zagreb Computing Centre (SRCE). Best Practice The e-Citizen portal in Croatia currently offers 41 services, but not all of them relate to base registries. The chart below displays the usage of e-services through the e-Citizen portal based on a number log-ins. The selected 5 base registries indicate the highest number of log-ins in comparison to remaining other 26 services in terms of log-ins. This accounts to 36% of total and e-services accessed in relation to the remaining 26 e-services amounting to 64% of total log-ins. An .xls file is attached to the message with newest information on the number of e-services and statistic on their usage
The e-Citizens project has proven to be a key instrument for providing e-Government public services. It must be made clear that the main purpose of the e-Citizen portal is not to interconnect registers, but rather to function as a portal of e-services wherecitizens can use diferent identification/authentification means to access e-service provided by diferent public administration bodies. The development of e-services foresees more and more complex e-services that will integrate business processes in different institutions. The portal data.gov.hr is providing data in the form of open data. Croatia has made its e-Government public services accessible multi-modally. This implies accessibility via desktop, as well as a variety of mobile devices (IOS, Android, and Windows). Additionally, the registration and acquisition of access credentials for the e-Citizen portal are free of charge, as is the access and sharing of data. File transfer, web services, the open government data portal and the e-Citizens portal are examples of horizontal measures that exist in Croatia enabling e-Government public services’ access to base registry data. According to the e-Croatia 2020 Strategy, the main actors of the Croatian e-Government development are the Information Systems and Information Technologies Support Agency (APIS IT), the Financial Agency (FINA), the Croatian Academic and Research Network (CARNet), and the University of Zagreb Computing Centre (SRCE). Best Practice The e-Citizen portal in Croatia currently offers 41 services, but not all of them relate to base registries. The chart below displays the usage of e-services through the e-Citizen portal based on a number log-ins. The selected 5 base registries indicate the highest number of log-ins in comparison to remaining other 26 services in terms of log-ins. This accounts to 36% of total and e-services accessed in relation to the remaining 26 e-services amounting to 64% of total log-ins. An .xls file is attached to the message with newest information on the number of e-services and statistic on their usage
Croatia%20Factsheet%20Validated_0.docx