1 The learner will know about good customer service The learner must know: Assessment Requirements Evidence Location 1.a Examples of good practice Learner should give a The following assessment methods can in customer service minimum of three examples be used in the assessment of this of good practice in customer standard: service. tasks/questions and answers 1.b Reasons why good Learner should list a questions and answers discussion customer service is minimum of three reasons or pictorial information important for an why good customer service This list is not exhaustive and other organisation is important for an appropriate assessment methods may be organisation. used.
1 The learner will know about good customer service The learner must know: Assessment Requirements Evidence Location 1.a Examples of good practice in customer service Learner should give a minimum of three examples of good practice in customer service. The following assessment methods can be used in the assessment of this standard: tasks/questions and answers questions and answers discussion or pictorial information This list is not exhaustive and other appropriate assessment methods may be used. 1.b Reasons why good customer service is important for an organisation Learner should list a minimum of three reasons why good customer service is important for an organisation.
Customer%20Service%20Skills%20E3%20CV3%20AIM%20Awards%20Component%20V1-1.docx