Experience of working in a customer focused Essential environment Experience of achieving individual targets and actively Essential contributing to team objectives Experience of delivering a multi-channel customer Essential service (i.e. by phone, face-to-face, on-line etc) Experience of dealing with complaints and customer Essential dissatisfaction and resolving the issue D) Ability & Skills Excellent communication, listening and interpersonal Essential skills Ability to produce work accurately to specified Essential deadlines and in an efficient way Able to be deal with difficult situations and resolve Essential them positively Self-reliance and a flexible approach to working with Essential effective problem solving and decision making skills Ensures confidentiality and data protection is Essential maintained in line with Longhurst Group policies Excellent team working skills with the ability to see the Essential positive benefits of working as a team Possess an excellent level of ICT and digital skills Essential Full driving licence Desirable E) Equality & Diversity Ability to demonstrate awareness/understanding of equal opportunities and other people’s behaviour, Essential physical, social and welfare needs Champions the organisation’s values Essential Promotes equality of opportunity for all people as Essential employees or customers Promotes an environment where everyone can thrive Essential and reach their potential Recognises and reflects the diversity of the Essential communities where the organisation works Signature: Date: ……………………………………….. ……………………...
Experience of working in a customer focused environment Essential Experience of achieving individual targets and actively contributing to team objectives Essential Experience of delivering a multi-channel customer service (i.e. by phone, face-to-face, on-line etc) Essential Experience of dealing with complaints and customer dissatisfaction and resolving the issue Essential D) Ability & Skills Excellent communication, listening and interpersonal skills Essential Ability to produce work accurately to specified deadlines and in an efficient way Essential Able to be deal with difficult situations and resolve them positively Essential Self-reliance and a flexible approach to working with effective problem solving and decision making skills Essential Ensures confidentiality and data protection is maintained in line with Longhurst Group policies Essential Excellent team working skills with the ability to see the positive benefits of working as a team Essential Possess an excellent level of ICT and digital skills Essential Full driving licence Desirable E) Equality & Diversity Ability to demonstrate awareness/understanding of equal opportunities and other people’s behaviour, physical, social and welfare needs Essential Champions the organisation’s values Essential Promotes equality of opportunity for all people as employees or customers Essential Promotes an environment where everyone can thrive and reach their potential Essential Recognises and reflects the diversity of the communities where the organisation works Essential Signature: ……………………………………….. Date: ……………………...
Customer-Services-Advisor-JD-and-PS_5.docx