Arrange for an assessment of needs of the older person, either in-house or refer to an appropriate funded assessment service (See page 23 With respect to age 2009). – Develop a care plan to support an older person to prevent further abuse. The care plan should include interventions to stop reoccurrence and may include a safety plan, developed in consultation with the older person. Set a review date, as the person’s situation involves follow up on referrals and reviews should occur. Provide information about the older person’s rights and services available to assist, such as emergency services, local services, and state-wide services i.e. Seniors Rights Victoria (See page 31 – With respect to age 2009). Refer to Attachment 2 for links to services. Debriefing may occur between staff involved in the elder abuse case for the purposes of mutual support and reflective learning. Staff should be guided by agency policy and procedures in relation to interagency debriefing. GRIEVANCE PROCEDURE Any dispute or complaint in relation to the interagency protocol should be dealt with by the staff members directly involved in the first instance with the aim of clarifying the problem and attempting to resolve it. If the dispute remains unresolved, contact will be made either verbally or in writing between the staff members’ direct supervisor/line manager. If the dispute is unable to be resolved at this level the matter will be referred to the senior Managers/Directors of the respective agencies. REVIEW AND EVALUATION
Arrange for an assessment of needs of the older person, either in-house or refer to an appropriate funded assessment service (See page 23 – With respect to age 2009). Develop a care plan to support an older person to prevent further abuse. The care plan should include interventions to stop reoccurrence and may include a safety plan, developed in consultation with the older person. Set a review date, as the person’s situation involves follow up on referrals and reviews should occur. Provide information about the older person’s rights and services available to assist, such as emergency services, local services, and state-wide services i.e. Seniors Rights Victoria (See page 31 – With respect to age 2009). Refer to Attachment 2 for links to services. Debriefing may occur between staff involved in the elder abuse case for the purposes of mutual support and reflective learning. Staff should be guided by agency policy and procedures in relation to interagency debriefing. GRIEVANCE PROCEDURE Any dispute or complaint in relation to the interagency protocol should be dealt with by the staff members directly involved in the first instance with the aim of clarifying the problem and attempting to resolve it. If the dispute remains unresolved, contact will be made either verbally or in writing between the staff members’ direct supervisor/line manager. If the dispute is unable to be resolved at this level the matter will be referred to the senior Managers/Directors of the respective agencies. REVIEW AND EVALUATION
DV-Vic-Elder-Abuse-Prevention-Information-kit.docx