Excludes those who are not An efficient and cost-free way of A network of people who are willing to be comfortable using computers keeping in regular contact with people engaged with in an ad-hoc way, mainly via and maintaining relationships with Online networks Can be tokenistic, should not be used email. These people can also be invited those who want to be engaged in an as the only approach to engaging along to focus groups etc. as appropriate. ongoing way. service Useful for accessing/collecting larger Usually information gathered is not amounts of feedback very detailed Data is often easier to analyse Gathering feedback via survey either Involvement can be more passive than – online or on Questions can also be methods Questionnaire Online surveys can be cost free asked in person or over the phone. Feedback rather than dialogue can Can be a quicker form of engagement mean that it is harder for the method to both for service provider and service – influence decisions user
Online networks A network of people who are willing to be engaged with in an ad-hoc way, mainly via email. These people can also be invited along to focus groups etc. as appropriate. An efficient and cost-free way of keeping in regular contact with people and maintaining relationships with those who want to be engaged in an ongoing way. Excludes those who are not comfortable using computers Can be tokenistic, should not be used as the only approach to engaging service Questionnaire Gathering feedback via survey – either online or on Questions can also be asked in person or over the phone. Useful for accessing/collecting larger amounts of feedback Data is often easier to analyse Online surveys can be cost free Can be a quicker form of engagement – both for service provider and service user Usually information gathered is not very detailed Involvement can be more passive than methods Feedback rather than dialogue can mean that it is harder for the method to influence decisions
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