etc.), the clinic code should be identified. Where paper referrals are received into PAS clinics, the project team need to identify whether the clinic is mapped to and can be referred to via e-RS or not. Referrals will only be received via paper if the service is not available to the GP/practice on e-RS. 14 New operating SFH and the CCGs It took longer than expected Allow sufficient time to ensure processes / developed new operating to get appropriate governance processes are Access policies processes for the handling of clinical/executive to agreed and signed off by CCG . referrals from 30 April to 31 changes to policy and and trust governance leads i.e. May (transitional processes process. algorithm, rejection process. during pilot period) and 1 June onwards (post transition was a need to secure a processes). These were comprehensive list of GP Develop and agree local signed off by the medical email addresses for rejection operating processes regarding director of SFH and David process and this took longer actions should any paper Ainsworth (clinical rep. at the than expected to obtain. referrals be received following CCGs). PSO and ensure these “go-live” are approved by clinical This process was supported representatives at both the by having the centralised provider and CCG. booking team as a resource for GP’s to email or Communicate these to all GP telephone with any queries. practices. In the pilot phase, Keep of paper referrals “switch-off” the trust kept the paper following off” to identify “switch referral in order to keep track any specific GP practices which that the referral still got require further communication. made, and it matched up to one through e-RS.
etc.), the clinic code should be identified. Where paper referrals are received into PAS clinics, the project team need to identify whether the clinic is mapped to and can be referred to via e-RS or not. Referrals will only be received via paper if the service is not available to the GP/practice on e-RS. 14 New operating processes / Access policies SFH and the CCGs developed new operating processes for the handling of referrals from 30 April to 31 May (transitional processes during pilot period) and 1 June onwards (post transition processes). These were signed off by the medical director of SFH and David Ainsworth (clinical rep. at the CCGs). This process was supported by having the centralised booking team as a resource for GP’s to email or telephone with any queries. In the pilot “switch-off” phase, the trust kept the paper referral in order to keep track that the referral still got made, and it matched up to one through e-RS. It took longer than expected to get appropriate clinical/executive to changes to policy and process. was a need to secure a comprehensive list of GP email addresses for rejection process and this took longer than expected to obtain. Allow sufficient time to ensure governance processes are agreed and signed off by CCG and trust governance leads i.e. algorithm, rejection process. Develop and agree local operating processes regarding actions should any paper referrals be received following PSO “go-live” and ensure these are approved by clinical representatives at both the provider and CCG. Communicate these to all GP practices. Keep of paper referrals following “switch off” to identify any specific GP practices which require further communication. .
e-rs_pioneer_lessons_v1.0_final.docx