Allocation of beds at times of crisis reflects people’s needs, not geography. Where conveyance is required it is in a non-stigmatising appropriate vehicle. Sound whole system improvement process and method 4 Map the crucial elements of the MH Feb 15 to Mar 15 Gavin A shared and clear understanding of the Is’ so that ‘As Crisis Is’ pathway, that requires Thistlethwaite everyone knows what happens now, in order that ‘As multi-agency collaboration and NEW Devon CCG improvement can be planned from a position of evidence. delivery. MA MHACP WG Populated with volume data and information so that priorities for quality improvement / cost reduction can be clearly seen. Illustrated with patient journey narratives. The diagram below shows the latest version of the MH Crisis part of the first part of the pathway before ED (note that data / – information points and patient journey narrative has been removed so that the can be seen): ‘flow’ 5 Develop the MH Crisis Be’ pathway Mar 15 to Jun 15 Thistlethwaite A clear person-focussed view of a good pathway that delivers ‘To (focussed on delivering value and (develop Be’ NEW Devon CCG value without waste in MH Crisis. ‘To eliminating waste); plan to implement it pathway) MA MHACP WG Into possible solution elements can be incorporated in a using PDSA; review and agree options Jun 15 to end 16 coherent and efficient way, avoiding the re-creation of an for implementation. It may be decided (PDSA inefficient patchwork of solutions’. ‘point to pilot in a specific location / implementation) geography, having taken advice from key stakeholders, including DPT, Primary Care and the Police. SMART Management and Information 6 Develop a clear set of SMART outcome Apr 15 to Sep 15 Gavin The work of the MA MHACP WG has already produced and process measures drawing in the Thistlethwaite valuable perspectives on patient experience measures. In –
Allocation of beds at times of crisis reflects people’s needs, not geography. Where conveyance is required it is in a non-stigmatising appropriate vehicle. Sound whole system improvement process and method 4 Map the crucial elements of the MH Crisis ‘As Is’ pathway, that requires multi-agency collaboration and delivery. Feb 15 to Mar 15 Gavin Thistlethwaite NEW Devon CCG MA MHACP WG A shared and clear understanding of the ‘As Is’ so that everyone knows what happens now, in order that improvement can be planned from a position of evidence. Populated with volume data and information so that priorities for quality improvement / cost reduction can be clearly seen. Illustrated with patient journey narratives. The diagram below shows the latest version of the MH Crisis part of the first part of the pathway – before ED (note that data / information points and patient journey narrative has been removed so that the ‘flow’ can be seen): 5 Develop the MH Crisis ‘To Be’ pathway (focussed on delivering value and eliminating waste); plan to implement it using PDSA; review and agree options for implementation. It may be decided to pilot in a specific location / geography, having taken advice from key stakeholders, including DPT, Primary Care and the Police. Mar 15 to Jun 15 (develop ‘To Be’ pathway) Jun 15 to end 16 (PDSA implementation) Thistlethwaite NEW Devon CCG MA MHACP WG A clear person-focussed view of a good pathway that delivers value without waste in MH Crisis. Into possible solution elements can be incorporated in a coherent and efficient way, avoiding the re-creation of an inefficient patchwork of ‘point solutions’. SMART Management and Information 6 Develop a clear set of SMART outcome and process measures – drawing in the Apr 15 to Sep 15 Gavin Thistlethwaite The work of the MA MHACP WG has already produced valuable perspectives on patient experience measures. In
Devon-Action-Plan-15-as-at-31-Mar-15-v0.8-31-Mar-15.docx