The assigned IT Department Manager/Lead will communicate with Office Manager, Physicians, and Lead Clinical regarding length of expected downtime. Scheduled downtime for maintenance/updates will be communicated in advance with managers who will then notify departments regarding date/time. Unscheduled downtime occurring due to software/hardware issues will be communicated between assigned IT Department Manager/Lead and Office Managers/Physicians. The Lead Clinical Staff will notify and provide staff with estimated downtime and implementation of plan/procedures. Procedures Downtime over 1 hour: The practice staff will complete job tasks/duties in the manner before EHR system was implemented. Registration/Payments completed on paper documents and later entered in system. Encounter forms completed manually and later entered in system. Lab/Test orders completed on paper request documents and results called/delivered. Restoration: All future visits completed in EHR system and current or in progress visits completed in EHR system. Staff to enter tasks/procedures (i.e. office visit, prescriptions, labs, scheduled appointments) performed during outage in EHR System. ***Website Development (Weebly)– Vanita/Patricia***
The assigned IT Department Manager/Lead will communicate with Office Manager, Physicians, and Lead Clinical regarding length of expected downtime. Scheduled downtime for maintenance/updates will be communicated in advance with managers who will then notify departments regarding date/time. Unscheduled downtime occurring due to software/hardware issues will be communicated between assigned IT Department Manager/Lead and Office Managers/Physicians. The Lead Clinical Staff will notify and provide staff with estimated downtime and implementation of plan/procedures. Procedures Downtime over 1 hour: The practice staff will complete job tasks/duties in the manner before EHR system was implemented. Registration/Payments completed on paper documents and later entered in system. Encounter forms completed manually and later entered in system. Lab/Test orders completed on paper request documents and results called/delivered. Restoration: All future visits completed in EHR system and current or in progress visits completed in EHR system. Staff to enter tasks/procedures (i.e. office visit, prescriptions, labs, scheduled appointments) performed during outage in EHR System. ***Website Development (Weebly)– Vanita/Patricia***
ehr_logistics_project-update_4.24_complete.docx