As with normal telephone conversations, there are certain rules which make the difference between a good and bad telephone manner. Such as: There must be a dedicated telephone number for the text phone so calls do not get put through to a switchboard or passed around different people to reach the text phone. As with verbal telephone it is important to introduce yourself and tell the caller who they have reached, asking how you can help. If dealing with a text phone call as with a verbal telephone call ensure you – don’t leave the person on the other end of the phone not knowing what is happening. Offer to take a message or call back. Designated staff should be trained in the effective use of text phones, how to give a good service and to be aware of text abbreviations and written forms of British Sign Language. Free phone telephone numbers should include text phone free phone numbers and should not be left on answer phone mode. Text phone numbers should be advertised in information centres and phone books. 4.5.7 Type Talk Type Talk is a service which allows deaf, deaf blind, deafened, hard of hearing and speech impaired people to communicate through a text phone. The service is run by the Royal National Institute for Deaf People and funded by British Telecom. Type Talk provides a link between the text phone user and the hearing person. The link is a highly trained RNID Type Talk Operator who understands the needs of deaf and speech-impaired people and provides a discreet and confidential service. Text users dial direct using the 18001 prefix before the number of the person they would like to speak to and RNID Type Talk Operator joins the line to relay the conversation. For more details please 4.6 Social Media The council’s presence on social media is managed by the Communications Team and follows the guidelines’ set out in this document. A separate is also available. Summary
As with normal telephone conversations, there are certain rules which make the difference between a good and bad telephone manner. Such as: There must be a dedicated telephone number for the text phone so calls do not get put through to a switchboard or passed around different people to reach the text phone. As with verbal telephone it is important to introduce yourself and tell the caller who they have reached, asking how you can help. If dealing with a text phone call as with a verbal telephone call – ensure you don’t leave the person on the other end of the phone not knowing what is happening. Offer to take a message or call back. Designated staff should be trained in the effective use of text phones, how to give a good service and to be aware of text abbreviations and written forms of British Sign Language. Free phone telephone numbers should include text phone free phone numbers and should not be left on answer phone mode. Text phone numbers should be advertised in information centres and phone books. 4.5.7 Type Talk Type Talk is a service which allows deaf, deaf blind, deafened, hard of hearing and speech impaired people to communicate through a text phone. The service is run by the Royal National Institute for Deaf People and funded by British Telecom. Type Talk provides a link between the text phone user and the hearing person. The link is a highly trained RNID Type Talk Operator who understands the needs of deaf and speech-impaired people and provides a discreet and confidential service. Text users dial direct using the 18001 prefix before the number of the person they would like to speak to and RNID Type Talk Operator joins the line to relay the conversation. For more details please 4.6 Social Media The council’s presence on social media is managed by the Communications Team and follows the guidelines’ set out in this document. A separate is also available. Summary
EDCommunicationGuidelines-2016.docx