How to Close a Case: Note: Closing a case is also consider as an event. Therefore, just must register the event and add a corresponding note. Click the Details” blue bar. “Case Click the Disposition” blue bar. “Case the Case Closed” box. “PHN Add the Closed” in the box. “Date Select the for Closure” from the drop down list. “Reason brown bar. “Save” Once you have clicked you will get an stating the case has been closed. “Save” “Alert”
How to Close a Case: Note: Closing a case is also consider as an event. Therefore, just must register the event and add a corresponding note. Click the “Case Details” blue bar. Click the “Case Disposition” blue bar. the “PHN Case Closed” box. Add the “Date Closed” in the box. Select the “Reason for Closure” from the drop down list. “Save” brown bar. Once you have clicked “Save” you will get an “Alert” stating the case has been closed.
EBL%20Case%20Management%20Guide%20Updated%201_24_2017.docx