Presentation This presentation focuses on the needs of Author: Guillaume T customers and what their motives are when Mbenoun purchasing goods or services. Presentation This presentation outlines the different Author: Sagina types of customers and their characteristics. Sailanawata It also offers some tips on dealing with the different behaviours presented by customers. . Article This IPA article on the concept of the internal customer in the public service is Institute of Public very detailed but it presents an overview of Administration this customer in Ireland. Rating Standards Book There are numerous systems for measuring Author: Suzanne Chapter 5 Quality Service in – Customer Service in Ireland quality service. This chapter gives a Twomey comprehensive overview. For specific Gill and Macmillian vocational information learners should refer to their regulatory bodies and industry ISBN: 9780717152605 associations. Consumer Website The citizens information website has an Citizens Information legislation & extensive link to legislation relevant to regulatory consumers in Ireland. agencies The handling of consumer data is covered Data Protection by the Data Protection Acts 1988 and 2003 Commissioner Freedom of Information legislation.
Presentation Presentation Article This presentation focuses on the needs of customers and what their motives are when purchasing goods or services. This presentation outlines the different types of customers and their characteristics. It also offers some tips on dealing with the different behaviours presented by customers. . This IPA article on the concept of the internal customer in the public service is very detailed but it presents an overview of this customer in Ireland. Author: Guillaume T Mbenoun Author: Sagina Sailanawata Institute of Public Administration Rating Standards Book There are numerous systems for measuring quality service. This chapter gives a comprehensive overview. For specific vocational information learners should refer to their regulatory bodies and industry associations. Author: Suzanne Twomey Chapter 5 – Quality Service in Customer Service in Ireland Gill and Macmillian ISBN: 9780717152605 Consumer legislation & regulatory agencies Website The citizens information website has an extensive link to legislation relevant to consumers in Ireland. The handling of consumer data is covered by the Data Protection Acts 1988 and 2003 Freedom of Information legislation. Citizens Information Data Protection Commissioner
CustomerService5N0972ResourceList.docx