3. The Provider The new Provider must immediately facilitate and cooperate with the transfer so as to enable services to continue to be provided to the The new Provider delivers Participant. This includes contacting the Participant to arrange a services to the transferred suitable initial Contact appointment. See the Contacts Guidelines and Participant the for more details. Job Plans Guidelines Note: Standard compliance rules apply for Activity Tested Disability Employment Services Participants who do not attend. See the Job Seeker Compliance Grant Agreement Clause Framework Guidelines. Reference: An Initial Interview session type will be used in the Electronic Diary for this appointment, but the Provider does not have to deliver all of Clause 130 the required information and services of the Initial Interview. However, the new Provider must: explain the Program Services that the Provider will provide; review and update the Participant’s Job Plan; and commence delivering Program Services in accordance with their Job Plan. The new Provider will have access to Participant records, personal details and history of events. Some information that relates to previous Providers, such as Skills Assessment or Participation Reports will show as completed but the detail will not be accessible to the new Provider. End of Process Transfer due to relocation Who is Responsible: What is Required: 1. Participant When a Participant notifies Centrelink of a change of address, Centrelink will record the new address and notify the Department via Participant relocates /changes the Department’s IT Systems. residential address Participants in Employment Assistance Disability Employment Services When the Department’s IT systems detect a change of address, the Agreement Clause Participant will receive a message requesting them to consider Reference: whether it is appropriate to change to a Provider closer to their new address. The current Provider should also contact the Participant to Clause 129 discuss the matter if a transfer may be appropriate. Clause 130 If the Participant wants to change their Provider, they will have five business days to call the National Customer Service Line (NCSL) and request a transfer. This will not consume one of their five Participant Initiated transfers. If the Participant calls the NCSL after five days and requests a transfer, the Participant can still transfer if they use a
3. The Provider The new Provider delivers services to the transferred Participant Disability Employment Services Grant Agreement Clause Reference: Clause 130 The new Provider must immediately facilitate and cooperate with the transfer so as to enable services to continue to be provided to the Participant. This includes contacting the Participant to arrange a suitable initial Contact appointment. See the Contacts Guidelines and the Job Plans Guidelines for more details. Note: Standard compliance rules apply for Activity Tested Participants who do not attend. See the Job Seeker Compliance Framework Guidelines. An Initial Interview session type will be used in the Electronic Diary for this appointment, but the Provider does not have to deliver all of the required information and services of the Initial Interview. However, the new Provider must: explain the Program Services that the Provider will provide; review and update the Participant’s Job Plan; and commence delivering Program Services in accordance with their Job Plan. The new Provider will have access to Participant records, personal details and history of events. Some information that relates to previous Providers, such as Skills Assessment or Participation Reports will show as completed but the detail will not be accessible to the new Provider. End of Process Transfer due to relocation Who is Responsible: What is Required: 1. Participant Participant relocates /changes residential address Disability Employment Services Agreement Clause Reference: Clause 129 Clause 130 When a Participant notifies Centrelink of a change of address, Centrelink will record the new address and notify the Department via the Department’s IT Systems. Participants in Employment Assistance When the Department’s IT systems detect a change of address, the Participant will receive a message requesting them to consider whether it is appropriate to change to a Provider closer to their new address. The current Provider should also contact the Participant to discuss the matter if a transfer may be appropriate. If the Participant wants to change their Provider, they will have five business days to call the National Customer Service Line (NCSL) and request a transfer. This will not consume one of their five Participant Initiated transfers. If the Participant calls the NCSL after five days and requests a transfer, the Participant can still transfer if they use a
des_transfers_guidelines.docx