The friends and family test which is collated via the iPad in reception had received the following responses following its relocation from the reception front desk. Month Extremely Likely Don’t Unlikely Neither Extremely Likely Know Likely or unlikely unlikely Jan 30 6 2 1 1 1 Feb 12 1 Mar 5 2 7 The group also suggested that paper Friends and Family surveys should also be used. Action: Kath to reinstate the paper copies of the Friends and Family test. Nursing Workforce Project Update Doctors Lane Surgery in partnership with Scorton and Quakers Lane are employing a healthcare assistant in order to free up nurses time, this is funded through the monies received from the CCG for the Nursing Workforce Project. The project has so far succeeded in: Identifying unmet need and using resources to address it Re-establish contact with a population previously isolated Improved patient satisfaction and quality of life Improved recognition and diagnosis of frailty Increase in referrals for the Hot Clinic and Elderly Psychiatry The whole team are involved in the project and going forward there will be: an economic valuation of the data. Data to inform interventions required Streamlining of the current pathway with a referral to one point Review of existing services including the involvement of the voluntary sector Further improve communications with the social care framework Training to support self-care Clinical Commissioning Group update (CCG) The CCG have a budget deficit of £7.7m this year; GP’s are encouraged to try and reduce referrals by managing patients
The friends and family test which is collated via the iPad in reception had received the following responses following its relocation from the reception front desk. Month Extremely Likely Likely Don’t Know Unlikely Neither Likely or unlikely Extremely unlikely Jan 30 6 2 1 1 1 Feb 12 1 Mar 5 2 7 The group also suggested that paper Friends and Family surveys should also be used. Action: Kath to reinstate the paper copies of the Friends and Family test. Nursing Workforce Project Update Doctors Lane Surgery in partnership with Scorton and Quakers Lane are employing a healthcare assistant in order to free up nurses time, this is funded through the monies received from the CCG for the Nursing Workforce Project. The project has so far succeeded in: Identifying unmet need and using resources to address it Re-establish contact with a population previously isolated Improved patient satisfaction and quality of life Improved recognition and diagnosis of frailty Increase in referrals for the Hot Clinic and Elderly Psychiatry The whole team are involved in the project and going forward there will be: an economic valuation of the data. Data to inform interventions required Streamlining of the current pathway with a referral to one point Review of existing services including the involvement of the voluntary sector Further improve communications with the social care framework Training to support self-care Clinical Commissioning Group update (CCG) The CCG have a budget deficit of £7.7m this year; GP’s are encouraged to try and reduce referrals by managing patients
dls-ppg-minutes-11.5.2016.docx