In addition to similar questions asked of consumers, carers were also asked about their satisfaction with the handling and outcome of any complaints they made, and a range of questions relating to the Carers Charter. The two tables below detail these responses. Carer satisfaction of complaints process and awareness about their right to complain Measure 2013–2014 2014–2015 2015–2016 reported receiving information about complaints 67% 64% 62% Awareness of their right to complain 80% 81% 78% Carer reported making at least one complaint 12% 8% 6% Consumer reported a to complain but felt unable to 5% 15% 4% do so Carer satisfaction that every effort was made to find a 57% 42% 62% solution Carer satisfaction with complaint outcome 44% 28% 48% Responses from carers on questions relating to the Carers Charter Measure 2012–2013 2014–2015 2015–2016 Treated with respect by 94% 95% 96% Included in service delivery 88% 91% 92% Included in assessments 92% 92% 92% Included in the planning or review 91% 93% 93% sessions
In addition to similar questions asked of consumers, carers were also asked about their satisfaction with the handling and outcome of any complaints they made, and a range of questions relating to the Carers Charter. The two tables below detail these responses. Carer satisfaction of complaints process and awareness about their right to complain Measure 2013–2014 2014–2015 2015–2016 reported receiving information about complaints 67% 64% 62% Awareness of their right to complain 80% 81% 78% Carer reported making at least one complaint 12% 8% 6% Consumer reported a to complain but felt unable to do so 5% 15% 4% Carer satisfaction that every effort was made to find a solution 57% 42% 62% Carer satisfaction with complaint outcome 44% 28% 48% Responses from carers on questions relating to the Carers Charter Measure 2012–2013 2014–2015 2015–2016 Treated with respect by 94% 95% 96% Included in service delivery 88% 91% 92% Included in assessments 92% 92% 92% Included in the planning or review sessions 91% 93% 93%
Disability-Services-Commission-2015-2016-Annual-Report.docx