Down as an attractive destination to do business and invest Create an Economic Development Forum We will improve customer access We will improve customer access to services through: to services and functions Launching an online application service for licensing provided by the Council and Implementing an electronic Grant Management improve their efficiency. System Developing the Planning Service webpages to include FAQs on popular topic areas Introducing online reporting for environmental based PERFORMANCE: We will issues ensure we take time to We will improve the efficiency and effectiveness of understand our customer’s internal systems and processes needs and manage our people, Implement Mobile working for Environmental Health money and assets effectively so Service we can deliver on our objectives Introduce a Purchase-2-Pay system for the Borough. Integration of back-office systems (HR, Payroll, Time and Attendance) Develop protocol with Building Control to ensure submitted applications have benefit of appropriate planning approval where necessary Continue to monitor and manage absence to reduce We will reduce staff absence the average days lost per employee levels across the Council. Delivery of Our People Plan Roll out of the Organisational Development Strategy
Down as an attractive destination to do business and invest Create an Economic Development Forum PERFORMANCE: We will ensure we take time to understand our customer’s needs and manage our people, money and assets effectively so we can deliver on our objectives for the Borough. We will improve customer access to services and functions provided by the Council and improve their efficiency. We will improve customer access to services through: Launching an online application service for licensing Implementing an electronic Grant Management System Developing the Planning Service webpages to include FAQs on popular topic areas Introducing online reporting for environmental based issues We will improve the efficiency and effectiveness of internal systems and processes Implement Mobile working for Environmental Health Service Introduce a Purchase-2-Pay system Integration of back-office systems (HR, Payroll, Time and Attendance) Develop protocol with Building Control to ensure submitted applications have benefit of appropriate planning approval where necessary We will reduce staff absence levels across the Council. Continue to monitor and manage absence to reduce the average days lost per employee Delivery of Our People Plan Roll out of the Organisational Development Strategy
Draft_Performance_Improvement_Plan_2018-19_v0.4.docx