Investigation of complaints through Service Requests pertaining to nuisance issues such as barking dogs and welfare issues Cat management specialised enforcement programme Inspections of domestic animal businesses and enforcement of any breaches detected OUR PLANS Summary Nuisance animals can have a serious negative effect on the amenity and peaceful enjoyment of property for residents. Noise issues in particular can cause sleep deprivation, stress, domestic issues and disputes between neighbours. Objective 1: Provide best practice enforcement to ensure residents maintain community harmony and peaceful enjoyment of their properties Activity When Evaluation Ensure that highest standard of Ongoing through Review annual Service level information is supplied to Officers monitoring of agreement between Customer investigating nuisance issues. unit service level Service staff and Regulatory agreements services. Continued personal contact with Ongoing Spot check contact with complainant within 24 of complainants seeking feedback reporting of issue to instil on staff interaction confidence in response timeliness and action. Monitoring of response by AMOs to Service Requests by Maintaining communication with Team Leader complainant throughout Daily discussion with AMOs to investigation including resolution ensure consistence application of complaint. of work instructions Ensuring feedback during and at completion of investigation is undertaken and recorded. Promote responsible cat ownership and curfews. Objective 2: Activity When Evaluation Provide education material Ongoing, during Number of booklets distributed cat enclosures and nuisance visits to residences Reduction in impounded cats issues to cat owners and at Council Reduction in complaints in community events relation to stray cats Undertake an extensive Oct 2018 Reduction in complaints marketing and media campaign Reduction in impounded cats based on responsible pet Increase in cat registrations ownership and security of cats within their yards. Develop a Strategy and Policy Community consultation dealing control the containment Nov 2018 Conduct a review of legislation of cats within owners property
Investigation of complaints through Service Requests pertaining to nuisance issues such as barking dogs and welfare issues Cat management specialised enforcement programme Inspections of domestic animal businesses and enforcement of any breaches detected OUR PLANS Summary Nuisance animals can have a serious negative effect on the amenity and peaceful enjoyment of property for residents. Noise issues in particular can cause sleep deprivation, stress, domestic issues and disputes between neighbours. Objective 1: Provide best practice enforcement to ensure residents maintain community harmony and peaceful enjoyment of their properties Activity When Evaluation Ensure that highest standard of information is supplied to Officers investigating nuisance issues. Ongoing through monitoring of unit service level agreements Review annual Service level agreement between Customer Service staff and Regulatory services. Continued personal contact with complainant within 24 of reporting of issue to instil confidence in response timeliness and action. Maintaining communication with complainant throughout investigation including resolution of complaint. Ongoing Spot check contact with complainants seeking feedback on staff interaction Monitoring of response by AMOs to Service Requests by Team Leader Daily discussion with AMOs to ensure consistence application of work instructions Ensuring feedback during and at completion of investigation is undertaken and recorded. Objective 2: Promote responsible cat ownership and curfews. Activity When Evaluation Provide education material cat enclosures and nuisance issues to cat owners Ongoing, during visits to residences and at Council community events Number of booklets distributed Reduction in impounded cats Reduction in complaints in relation to stray cats Undertake an extensive marketing and media campaign based on responsible pet ownership and security of cats within their yards. Oct 2018 Reduction in complaints Reduction in impounded cats Increase in cat registrations Develop a Strategy and Policy dealing control the containment of cats within owners property Nov 2018 Community consultation Conduct a review of legislation
domestic-animal-management-plan-2017-2021.docx