-Explain best practices and contemporary winning business approaches in customer service (i.e., Zappos, Google) Data Management Effective Case Note CSC Direct Service -Recite basic standards for quality case note and case record documentation Documentation (RFP -Identify inferences in order to avoid them in case note. needed) -Reduce wordiness and unnecessary content -Practice quality case note writing Data Soup to Nuts CSC Direct Service -Describe the program management cycle and the role of data in each phase Management -Identify types of data and what information they provide Senior Executive -Apply skills in data analysis -Utilize 4 questions to ask about results to help identify action steps -Develop a data agenda -Utilize asset/resource mapping Dynamics of Family Dynamics of Family CSC Direct Service -Identify tools and strategies to work with families in dealing with internal social Relationships Relationships (RFP Management processes: i.e., managing family conflicts, decision making, stress reduction and needed) Senior Executive crisis prevention/intervention. -Describe the internal workings of families with special needs. -Direct and facilitate the process as parents/caretakers integrate effective support and educational strategies pertinent to their family's issues Engagement Touchpoints CSC Direct Service -Explain the theories and concepts of the Touchpoints™ Approach, with Management emphasis on the developmental and relational elements of parent-child-provider Senior Executive relationships, and their clinical applications -Deliver of care to families by using relationship-building strategies and communication tools based on the Touchpoints™ Approach Solution-Focused CSC Direct Service -Identify self as partner rather than expert Approach (Inclusive of Management -Recognize the client's expressions of intense feelings, both positive and Risk and Protective Senior Executive negative, and use this passion to identify what is meaningful to the client Factors) -Utilize solution-focused tools -Identify the benefit of clustering risk and protective factors and the guidance this may provide for intervention -Integrate the Solution Focused Approach with Touchpoints -Utilize family strengths as a way of creating change Triple P CSC Direct Service -Utilize Triple P for detection and effective management of child behavior Management problems Senior Executive -Identify Foundational principles of positive parenting strategies for promoting children's development -Explain effective parent consultation -Identify indicators suggesting more intensive intervention is required
-Explain best practices and contemporary winning business approaches in customer service (i.e., Zappos, Google) Data Management Effective Case Note Documentation (RFP needed) CSC Direct Service -Recite basic standards for quality case note and case record documentation -Identify inferences in order to avoid them in case note. -Reduce wordiness and unnecessary content -Practice quality case note writing Data Soup to Nuts CSC Direct Service Management Senior Executive -Describe the program management cycle and the role of data in each phase -Identify types of data and what information they provide -Apply skills in data analysis -Utilize 4 questions to ask about results to help identify action steps -Develop a data agenda -Utilize asset/resource mapping Dynamics of Family Relationships Dynamics of Family Relationships (RFP needed) CSC Direct Service Management Senior Executive -Identify tools and strategies to work with families in dealing with internal social processes: i.e., managing family conflicts, decision making, stress reduction and crisis prevention/intervention. -Describe the internal workings of families with special needs. -Direct and facilitate the process as parents/caretakers integrate effective support and educational strategies pertinent to their family's issues Engagement Touchpoints CSC Direct Service Management Senior Executive -Explain the theories and concepts of the Touchpoints™ Approach, with emphasis on the developmental and relational elements of parent-child-provider relationships, and their clinical applications -Deliver of care to families by using relationship-building strategies and communication tools based on the Touchpoints™ Approach Solution-Focused Approach (Inclusive of Risk and Protective Factors) CSC Direct Service Management Senior Executive -Identify self as partner rather than expert -Recognize the client's expressions of intense feelings, both positive and negative, and use this passion to identify what is meaningful to the client -Utilize solution-focused tools -Identify the benefit of clustering risk and protective factors and the guidance this may provide for intervention -Integrate the Solution Focused Approach with Touchpoints -Utilize family strengths as a way of creating change Triple P CSC Direct Service Management Senior Executive -Utilize Triple P for detection and effective management of child behavior problems -Identify Foundational principles of positive parenting strategies for promoting children's development -Explain effective parent consultation -Identify indicators suggesting more intensive intervention is required
CSC_DOCS-%23121128-v1-Example_Trainings_for_Program_Learning_Plan.DOCX