Clarify your own and others’ expectations of relationships Model behaviour that shows, and inspires others to show, respect, helpfulness and cooperation Honour your commitments to others Recognise when there are conflicts, acknowledge the feelings and views of all parties, and redirect people’s energy towards a common goal Take account of the impact of your own actions on others Recognise stakeholders’ needs and interests and manage these effectively Skills When performing to Balancing competing and interests this standard, you are Communicating likely to demonstrate the following skills: Consulting Empathising Information management Involving others Leadership Managing conflict Monitoring Networking Obtaining feedback Presenting information Prioritising Problem solving Providing feedback Reviewing Valuing and supporting others CFAM&LFA3 Manage Business Processes
Clarify your own and others’ expectations of relationships Model behaviour that shows, and inspires others to show, respect, helpfulness and cooperation Honour your commitments to others Recognise when there are conflicts, acknowledge the feelings and views of all parties, and redirect people’s energy towards a common goal Take account of the impact of your own actions on others Recognise stakeholders’ needs and interests and manage these effectively Skills When performing to this standard, you are likely to demonstrate the following skills: Balancing competing and interests Communicating Consulting Empathising Information management Involving others Leadership Managing conflict Monitoring Networking Obtaining feedback Presenting information Prioritising Problem solving Providing feedback Reviewing Valuing and supporting others CFAM&LFA3 Manage Business Processes
DB6260_SVQ_Management_at_SCQF_L9_Assessment_Guidance.docx