IMPLEMENTATION PLAN INFORM People with disabilities whether physical, mental or intellectual, are best served when information of existing supports is communicated in several formats, catering to the varying abilities of our residents. An informed and aware community enhances the opportunities for people with disabilities to reduce barriers and therefore increase participation in social and economic life. Enhancing knowledge within Council of the needs and capabilities of people with disabilities advances the opportunities for informed communication and service provision. The timely and appropriate distribution and collection of information will be a key activity for Council. Objective 1: Promote respect and recognition of people with disabilities through enhanced communication between Council, people with disabilities, their carers and the broader community. Strategy Action Responsibility Timeline Outcome 1.1 Inform 1.1.1 Develop a Lead: Marketing and July 2012 Improved access to community HCC Branding Communications Council information. members and Style Guide service providers including about the role of accessible Council and the guidelines. services provided. 1.1.2 Introduce Lead: Marketing and 2013 Improved access to guidelines for use Communications Council information. of symbols on Supported by: printed documents Customer Service and Council signage to identify accessibility for Council services. 1.1.3 Continue to Lead: Organisation Ongoing Increase usage of improve Council’s Planning and Councils website by websites to Improvement people with include accessible Supported by: disabilities. formats. Learning Community Leisure and Youth Services 1.1.4 Review and Lead: Social 2012 HCC Disability update biannually Development 2014 Directory updated the HCC Disability 2016 biannually. Directory. 1.1.5 Develop a Lead: Marketing and 2012 Social Media Policy Social Policy Communications developed and to enhance implemented. Council’s information distribution.
IMPLEMENTATION PLAN INFORM People with disabilities whether physical, mental or intellectual, are best served when information of existing supports is communicated in several formats, catering to the varying abilities of our residents. An informed and aware community enhances the opportunities for people with disabilities to reduce barriers and therefore increase participation in social and economic life. Enhancing knowledge within Council of the needs and capabilities of people with disabilities advances the opportunities for informed communication and service provision. The timely and appropriate distribution and collection of information will be a key activity for Council. Objective 1: Promote respect and recognition of people with disabilities through enhanced communication between Council, people with disabilities, their carers and the broader community. Strategy Action Responsibility Timeline Outcome 1.1 Inform community members and service providers about the role of Council and the services provided. 1.1.1 Develop a HCC Branding Style Guide including accessible guidelines. Lead: Marketing and Communications July 2012 Improved access to Council information. 1.1.2 Introduce guidelines for use of symbols on printed documents and Council signage to identify accessibility for Council services. Lead: Marketing and Communications Supported by: Customer Service 2013 Improved access to Council information. 1.1.3 Continue to improve Council’s websites to include accessible formats. Lead: Organisation Planning and Improvement Supported by: Learning Community Leisure and Youth Services Ongoing Increase usage of Councils website by people with disabilities. 1.1.4 Review and update biannually the HCC Disability Directory. Lead: Social Development 2012 2014 2016 HCC Disability Directory updated biannually. 1.1.5 Develop a Social Policy to enhance Council’s information distribution. Lead: Marketing and Communications 2012 Social Media Policy developed and implemented.
disability_action_plan_2012-2016.docx