How to encourage people to share knowledge and use knowledge management standards, systems, tools and processes. How to ensure that knowledge developed through individual and group work activities is effectively captured and made available to those who may benefit from it. How to evaluate risks and manage significant risks involved in knowledge management. The importance of protecting intellectual property from unauthorised use, and how to do so. Industry/sector specific knowledge and understanding You need to know Industry/sector requirements for knowledge and understand: management. Context specific knowledge and understanding You need to know How knowledge is created, developed, shared and used and understand: in your area of responsibility and how it is exchanged with other departments or organisations. Networks, communities and sources of knowledge relevant to your area of responsibility. Your organisation’s standards and processes to support knowledge management. Systems and tools available in your organisation to support knowledge management. Behaviours When performing to Identify people’s information needs this standard, you are Listen actively, ask questions, clarify points and restate likely to demonstrate or rephrase statements to mutual understanding the following behaviours: Identify people’s preferred ways of communicating Use communication and styles appropriate to different people and situations Present information clearly, concisely, accurately and in ways that promote understanding Comply with, and ensure others comply with, legal requirements, industry regulations, organisational policies and professional codes
How to encourage people to share knowledge and use knowledge management standards, systems, tools and processes. How to ensure that knowledge developed through individual and group work activities is effectively captured and made available to those who may benefit from it. How to evaluate risks and manage significant risks involved in knowledge management. The importance of protecting intellectual property from unauthorised use, and how to do so. You need to know and understand: Industry/sector specific knowledge and understanding Industry/sector requirements for knowledge management. You need to know and understand: Context specific knowledge and understanding How knowledge is created, developed, shared and used in your area of responsibility and how it is exchanged with other departments or organisations. Networks, communities and sources of knowledge relevant to your area of responsibility. Your organisation’s standards and processes to support knowledge management. Systems and tools available in your organisation to support knowledge management. Behaviours When performing to this standard, you are likely to demonstrate the following behaviours: Identify people’s information needs Listen actively, ask questions, clarify points and restate or rephrase statements to mutual understanding Identify people’s preferred ways of communicating Use communication and styles appropriate to different people and situations Present information clearly, concisely, accurately and in ways that promote understanding Comply with, and ensure others comply with, legal requirements, industry regulations, organisational policies and professional codes
DB6260_SVQ_Management_at_SCQF_L9_Assessment_Guidance.docx