JOB SUMMARY Job Title: Driver Team Manager Department: Operations Business Unit: Arriva Trains Reports to: Driver Performance Manager JOB PURPOSE To lead a team of train drivers within area of responsibility to deliver a fully competent and safe service and highly motivated employees. To deliver a range of performance targets in all areas of the business including safety, service, people and costs. To play a key role in the reshaping of the driver function towards a more business and customer focused one. DIMENSIONS managed: Approximately 25 30 drivers – Annual Budget managed: responsible for managing variable staff costs budget sickness & overtime – Performance delay minute targets and sickness absence targets in line with annual company plan On call and some unsocial hours commitment CONTEXT The post interfaces with a wide range of company departments, including Safety, Performance and Human Resources for effective communication on safety compliance, people management and training as well as in contributing to the development and implementation of driver-related programmes, such as eco-driving. Each DTM will have their own driver team, however will be expected to support and advice other drivers, should their manager not be available. ACCOUNTABILITIES/KEY RESPONSIBILITIES % of Results/Outputs expressed as KPIs time Manage the operational competence of own team of drivers, 30% Full compliance against audit ensuring full compliance with industry and company requirements of all elements of procedures, including route and traction knowledge. Ensure any Company and Industry procedures deficiencies are identified and corrective action taken. Provide Delivery of the train service meeting an effective coaching service to improve overall driving all standards. performance Contribute to the delivery of the daily train plan through Performance targets are met and key 15% ensuring real time amendments to the plan are communicated trends are identified. Action plans are and delivered by drivers, including liaison with Resources developed for improvement purposes. Monitor the Control Log, Bugle, daily and weekly roster sheets and other information sources to ensure that items affecting the service by own drivers are investigated and understood with remedial action taken as appropriate. Drivers annual review documentation is completed to quality and time 25%
JOB SUMMARY Job Title: Driver Team Manager Department: Operations Business Unit: Arriva Trains Reports to: Driver Performance Manager JOB PURPOSE To lead a team of train drivers within area of responsibility to deliver a fully competent and safe service and highly motivated employees. To deliver a range of performance targets in all areas of the business including safety, service, people and costs. To play a key role in the reshaping of the driver function towards a more business and customer focused one. DIMENSIONS managed: Approximately 25 – 30 drivers Annual Budget managed: responsible for managing variable staff costs budget – sickness & overtime Performance delay minute targets and sickness absence targets in line with annual company plan On call and some unsocial hours commitment CONTEXT The post interfaces with a wide range of company departments, including Safety, Performance and Human Resources for effective communication on safety compliance, people management and training as well as in contributing to the development and implementation of driver-related programmes, such as eco-driving. Each DTM will have their own driver team, however will be expected to support and advice other drivers, should their manager not be available. ACCOUNTABILITIES/KEY RESPONSIBILITIES % of time Results/Outputs expressed as KPIs Manage the operational competence of own team of drivers, ensuring full compliance with industry and company procedures, including route and traction knowledge. Ensure any deficiencies are identified and corrective action taken. Provide an effective coaching service to improve overall driving performance Contribute to the delivery of the daily train plan through ensuring real time amendments to the plan are communicated and delivered by drivers, including liaison with Resources Monitor the Control Log, Bugle, daily and weekly roster sheets and other information sources to ensure that items affecting the service by own drivers are investigated and understood with remedial action taken as appropriate. 30% 15% 25% Full compliance against audit requirements of all elements of Company and Industry procedures Delivery of the train service meeting all standards. Performance targets are met and key trends are identified. Action plans are developed for improvement purposes. Drivers annual review documentation is completed to quality and time
Driver%20Team%20Manager%20North%20(1).docx