PROGRAM OUTCOMES The Customer Satisfaction Survey explored the level of satisfaction with the program as well as identified the program characteristics clients found most helpful and least helpful. Clients were also asked how DBS could improve its services. These questions were asked in an open-ended format and later coded and grouped into major areas. Overall Satisfaction Client satisfaction with the DBS program is high. To gauge the overall level of satisfaction with the DBS program, former clients were asked if they would recommend DBS services to others. During 2013-14, nearly all the clients, 95 percent (333 of 349), said, they would recommend DBS services to “Yes”, others. This is consistent with previous years’ results. Clients were also asked to rate their overall satisfaction with the program. During 2013-14, 87 percent of the clients (306 of 352) were either or Satisfied with the program. “Satisfied” “Very Recommend DBS services to others 2013-14-95% (2012-95%) (2011-96%) (2010-96%) (2009–96%) (2008–94%) (2007–97%) (2006- 94%) (2005- 95%) (2004- 96%) (2003- 94%) (2002- 94%) Overall Satisfaction with the DBS services received 2013-14-87% (2012-87%) (2011- 86%) (2010-88%) (2009-– 86%) (2008–88%) (2007–91%) (2006- 86%) (2005- 89%) (2004- 90%) (2003- 86%) (This question was not asked in 2002) Why Recommend Services. Clients were asked to explain the reasons why they would or would not recommend DBS services to others. When asked why they would recommend DBS services, 23 percent
PROGRAM OUTCOMES The Customer Satisfaction Survey explored the level of satisfaction with the program as well as identified the program characteristics clients found most helpful and least helpful. Clients were also asked how DBS could improve its services. These questions were asked in an open-ended format and later coded and grouped into major areas. Overall Satisfaction Client satisfaction with the DBS program is high. To gauge the overall level of satisfaction with the DBS program, former clients were asked if they would recommend DBS services to others. During 2013-14, nearly all the clients, 95 percent (333 of 349), said, “Yes”, they would recommend DBS services to others. This is consistent with previous years’ results. Clients were also asked to rate their overall satisfaction with the program. During 2013-14, 87 percent of the clients (306 of 352) were either “Satisfied” or “Very Satisfied with the program. Recommend DBS services to others 2013-14-95% (2012-95%) (2011-96%) (2010-96%) (2009–96%) (2008–94%) (2007–97%) (2006- 94%) (2005- 95%) (2004- 96%) (2003- 94%) (2002- 94%) Overall Satisfaction with the DBS services received 2013-14-87% (2012-87%) (2011- 86%) (2010-88%) (2009-– 86%) (2008–88%) (2007–91%) (2006- 86%) (2005- 89%) (2004- 90%) (2003- 86%) (This question was not asked in 2002) Why Recommend Services. Clients were asked to explain the reasons why they would or would not recommend DBS services to others. When asked why they would recommend DBS services, 23 percent
customer-satisfaction-survey-2013-2014.docx