Review procedure on Quality Manager to Citizens 29/04/16 Local completed on target passing messages to review system and advice advisers report to Director B&NES Continue to implement National Continued training for Citizens ongoing All existing the“ASK RE” Citizens new advisers advice for new advisers information policy which Advice B&NES staff trained highlights the need not policy continuous just to signpost to training for services but t where new appropriate to directly refer. Referrals to Children's Local The issue about what Bath & NES All local agencies will be Council reminded by BATHNES Social Care to ensure constitutes a referral Children’s of referral routes RAG clarity on what is clearly documented Social Care into CSC constitutes a referral to on CSC website. A CSC C.2 is The form used for all agencies to request a service from CSC. This was not progressed by any agency and CSC saw no need to undertake an assessment. If an agency is not happy with the response from CSC they should refer to the LSCB escalation policy
Review procedure on passing messages to advisers Local Quality Manager to review system and report to Director Citizens advice B&NES 29/04/16 completed on target Continue to implement the“ASK RE” information policy which highlights the need not just to signpost to services but t where appropriate to directly refer. National Citizens Advice policy Continued training for new advisers Citizens advice B&NES ongoing for new staff All existing advisers trained continuous training for new Referrals to Children's Social Care to ensure clarity on what constitutes a referral to CSC Local The issue about what constitutes a referral is clearly documented on CSC website. A C.2 is The form used for all agencies to request a service from CSC. This was not progressed by any agency and CSC saw no need to undertake an assessment. If an agency is not happy with the response from CSC they should refer to the LSCB escalation policy Bath & NES Council Children’s Social Care All local agencies will be reminded by BATHNES RAG of referral routes into CSC
dhr_overview_report_001_published_june_2017.docx