Teacher Resource #1: Peer-to-Peer Feedback Forms Excellent (4) Good (3) Fair (2) Poor (1) The main point of The presentation The presentation The presentation the presentation was somewhat left the audience did not Effectiveness of was clear. effective. wondering about demonstrate presentation internal or external internal or external customer service. customer service. Group Several examples One or two Examples were The presentation demonstrated demonstrated examples ambiguous or did not include examples of positive internal demonstrated unclear regarding examples of positive internal customer service. positive internal positive internal positive internal customer service customer service. customer service. customer service. Student Student The link between The presentation Group presentation presentation internal and made no link demonstrated the demonstrated an somewhat external customer between internal link between understanding of demonstrated an service was weak or and external internal and link between understanding of unclear in the customer service. external customer internal/external link between presentation. service customer service. internal/external customer service. Excellent (4) Good (3) Fair (2) Poor (1) The main point of The presentation The presentation The presentation the presentation was somewhat left the audience did not Effectiveness of was clear. effective. wondering about demonstrate presentation internal or external internal or external customer service. customer service. Group Several examples One or two Examples were The presentation demonstrated demonstrated examples ambiguous or did not include examples of positive internal demonstrated unclear regarding examples of positive internal customer service. positive internal positive internal positive internal customer service customer service. customer service. customer service. Student Student The link between The presentation Group presentation presentation internal and made no link demonstrated the demonstrated an somewhat external customer between internal link between understanding of demonstrated an service was weak or and external internal and link between understanding of unclear in the customer service. external customer internal/external link between presentation. service customer service. internal/external customer service.
Teacher Resource #1: Peer-to-Peer Feedback Forms Excellent (4) Good (3) Fair (2) Poor (1) Effectiveness of presentation The main point of the presentation was clear. The presentation was somewhat effective. The presentation left the audience wondering about internal or external customer service. The presentation did not demonstrate internal or external customer service. Group demonstrated examples of positive internal customer service Several examples demonstrated positive internal customer service. One or two examples demonstrated positive internal customer service. Examples were ambiguous or unclear regarding positive internal customer service. The presentation did not include examples of positive internal customer service. Group demonstrated the link between internal and external customer service Student presentation demonstrated an understanding of link between internal/external customer service. Student presentation somewhat demonstrated an understanding of link between internal/external customer service. The link between internal and external customer service was weak or unclear in the presentation. The presentation made no link between internal and external customer service. Excellent (4) Good (3) Fair (2) Poor (1) Effectiveness of presentation The main point of the presentation was clear. The presentation was somewhat effective. The presentation left the audience wondering about internal or external customer service. The presentation did not demonstrate internal or external customer service. Group demonstrated examples of positive internal customer service Several examples demonstrated positive internal customer service. One or two examples demonstrated positive internal customer service. Examples were ambiguous or unclear regarding positive internal customer service. The presentation did not include examples of positive internal customer service. Group demonstrated the link between internal and external customer service Student presentation demonstrated an understanding of link between internal/external customer service. Student presentation somewhat demonstrated an understanding of link between internal/external customer service. The link between internal and external customer service was weak or unclear in the presentation. The presentation made no link between internal and external customer service.
customer_service_3_teacher_resource.docx