1.5 General Duties Operate the DAM market every day including weekends and ERCOT Holidays from  0500 to 1330 one day prior to the Operating Day. Respond to Market Participant questions and issues after being screened internally.  Receive questions and issues from Market Participants as they are funneled to o the DAM Desk. Escalate issues to ERCOT Management as needed to resolve issues prior to market deadlines. Respond/provide answers to Market Participant questions and issues when o appropriate information is available. Maintain record of Market Participant questions, issues, and resolutions. o Refer any unresolved questions or issues to DAM Support or the DAM Desk o Supervisor.
1.5 General Duties  Operate the DAM market every day including weekends and ERCOT Holidays from 0500 to 1330 one day prior to the Operating Day.  Respond to Market Participant questions and issues after being screened internally. o Receive questions and issues from Market Participants as they are funneled to the DAM Desk. Escalate issues to ERCOT Management as needed to resolve issues prior to market deadlines. o Respond/provide answers to Market Participant questions and issues when appropriate information is available. o Maintain record of Market Participant questions, issues, and resolutions. o Refer any unresolved questions or issues to DAM Support or the DAM Desk Supervisor.
Day_Ahead_Market_Operating_Procedure_V4.8_05172017_cb.docx