What we will do: Why are we doing it? How will we know it’s done? Who will do it? When? 5.1 Engage staff to review There may be efficiencies found in the Minutes of advocacy day EO and advocacy March 2015 intake and advocacy processes that may meetings showing that staff staff Advocacy Practice Manual and speed up the process resulting in getting to were engaged in reviewing Funding Guidelines to ensure clients quicker. advocacy practices. that the documents are Advocates efficient and effective as (Finding efficiencies should not be at the Strategies developed by staff Ongoing cost of meeting standards or providing are implemented. And possible. quality service.) reported to the board in the quarterly Advocacy report. 5.2 Investigate potential of a Volunteers may be able to elevate A report will be presented on Student on December administrative tasks currently undertaken a perennial volunteer placement 2015 volunteer’s program to work on by advocates. program. some aspects of that process. See 3.3 above 5.3 Review communications to If clients expectation of the wait time is The quarterly advocacy report EO and advocates Ongoing explained and clients are regularly contacted to the will provide ensure that client’s then the risk to DAIS reputation will be information on the number of expectations are well founded, reduced. people receiving services and and DAIS’ messages about its number on the wait list. capabilities are well managed.
What we will do: Why are we doing it? How will we know it’s done? Who will do it? When? 5.1 Engage staff to review Advocacy Practice Manual and Funding Guidelines to ensure that the documents are efficient and effective as possible. There may be efficiencies found in the intake and advocacy processes that may speed up the process resulting in getting to clients quicker. (Finding efficiencies should not be at the cost of meeting standards or providing quality service.) Minutes of advocacy day meetings showing that staff were engaged in reviewing advocacy practices. Strategies developed by staff are implemented. And reported to the board in the quarterly Advocacy report. EO and advocacy staff Advocates March 2015 Ongoing 5.2 Investigate potential of a volunteer’s program to work on some aspects of that process. See 3.3 above Volunteers may be able to elevate administrative tasks currently undertaken by advocates. A report will be presented on a perennial volunteer program. Student on placement December 2015 5.3 Review communications to ensure that client’s expectations are well founded, and DAIS’ messages about its capabilities are well managed. If clients expectation of the wait time is explained and clients are regularly contacted then the risk to DAIS reputation will be reduced. The quarterly advocacy report to the will provide information on the number of people receiving services and number on the wait list. EO and advocates Ongoing
DAIS%20Strategic%20Plan%202015-2017%20Draft.docx