Ensure that we 2.6 Develop and agree with the Completed. Mar OMs 15 manage Flexible councils, procedures and guidance Tenancies effectively for reviewing Flexible Tenancies and fairly in line with including provisions for appeals High the policies of the councils Improve 2.7 Develop processes to ensure that Completed. This is an on-going task to continue to improve Dec SIMgr 14 communication and Neighbourhood Management has communications, progress to date is noted below. OMs collaboration between better and up to date information Following a joint Neighbourhood Management and Asset away Neighbourhood about planned and cyclical repair day the intranet has information on it and the Asset Administrator Management, Asset programmes on their patches High has been trained to update the information as required. Management and Independent Living teams 2.8 Work with the Asset Management Sept Completed. More information is contained on the website about 14 OMs Team to improve communication with future works. 2015/16 information to be uploaded once tenants about proposed improvement programme finalised High works to their homes. Reduce Insurance 2.9 Provide training to Dec HAM/ Completed. 14 OMs claims Neighbourhood Managers and Surveyors on reducing insurance liabilities Medium
High Ensure that we manage Flexible Tenancies effectively and fairly in line with the policies of the councils 2.6 Develop and agree with the councils, procedures and guidance for reviewing Flexible Tenancies including provisions for appeals Mar 15 OMs Completed. High Improve communication and collaboration between Neighbourhood Management, Asset Management and Independent Living teams 2.7 Develop processes to ensure that Neighbourhood Management has better and up to date information about planned and cyclical repair programmes on their patches Dec 14 SIMgr OMs Completed. This is an on-going task to continue to improve communications, progress to date is noted below. Following a joint Neighbourhood Management and Asset away day the intranet has information on it and the Asset Administrator has been trained to update the information as required. High 2.8 Work with the Asset Management Team to improve communication with tenants about proposed improvement works to their homes. Sept 14 OMs Completed. More information is contained on the website about future works. 2015/16 information to be uploaded once programme finalised Medium Reduce Insurance claims 2.9 Provide training to Neighbourhood Managers and Surveyors on reducing insurance liabilities Dec 14 HAM/ OMs Completed.
Delivery-Plan-14-15-Year-end-review-v-2-28th-May.docx