As of 2009 On-going – Customer Service Standard Active and on-going as of January 2009 AODA Standards / Champion/ Customer Service Department DELIVERABLES ACTIVITIES Accessible Customer AODA Customer Service Continue with AODA Customer Service Service Training Training (In-person & On- training in multi-modalities Andrea Walsh Offerings line) Develop Record Keeping System - ONGOING Record Keeping System Record Keeping Accessibility Customer APPROVED Service Review Policy Service Disruption Service Disruption Notices Physical 1) Continue to post Service Disruption Notices - Notices are posted Resources/ ONGOING Communications Feedback Mechanisms in multi-formats (in-person, by 1) Maintain feedback mechanism and respond in Feedback Mechanisms Andrea Walsh timely manner - ONGOING mail, by e-mail, and by phone) Looking Forward Accessibility Audit January 1, 2016 Champion/ Physical Environment Department/ DELIVERABLES ACTIVITIES Due Date Accessibility Audit Action Andrea & Develop Accessibility Audit Action Plan Implementation of 2012 Plan and Beyond” Accessibility “2013 Working Group will meet and prepare Accessibility Audit authored by AODA Built Committee progress reports annually SEE – Environment Working Group DRAFT AMENDMENTS
As of 2009 – On-going AODA Standards / Customer Service Customer Service Standard Active and on-going as of January 2009 DELIVERABLES ACTIVITIES Champion/ Department Accessible Customer Service Training Offerings Record Keeping AODA Customer Service Training (In-person & On- line) Record Keeping System Continue with AODA Customer Service training in multi-modalities Develop Record Keeping System - ONGOING Andrea Walsh Accessibility Customer Service Review Policy APPROVED Service Disruption Notices Service Disruption Notices are posted 1) Continue to post Service Disruption Notices - ONGOING Physical Resources/ Communications Feedback Mechanisms Feedback Mechanisms in multi-formats (in-person, by mail, by e-mail, and by phone) 1) Maintain feedback mechanism and respond in timely manner - ONGOING Andrea Walsh Looking Forward Physical Environment Accessibility Audit January 1, 2016 DELIVERABLES ACTIVITIES Champion/ Department/ Due Date Implementation of 2012 Accessibility Audit Accessibility Audit Action Plan “2013 and Beyond” authored by AODA Built Environment Working Group Develop Accessibility Audit Action Plan Working Group will meet and prepare progress reports annually – SEE DRAFT AMENDMENTS Andrea & Accessibility Committee
Document%201%20Trent%20University%20AODA%202012-2017%20Mulit%20Year%20Plan%20FINAL_0.docx