Needs Assessment and Planning 6.1 At a national level… 6.2 At a regional level… 6.3 At a level… The purpose of this help carers to identify their needs and suggest appropriate supports (both informal and formal) to address these areas, and service is to… determine their eligibility for respite and targeted financial support. all carers. This service will benefit… There will be no access restrictions or requirements. By creating an account with a few basic details By contacting regional hub (via the Carers will be able national 1800 number) By logging into an existing At a location and time agreed with the to this access account peer support facilitator As part of outreach activities and service… incidental contact By creating an account with a few basic details The channels for Online Phone Face to face ** this service will be … The people who An online web support team (to support the delivery assist users with technical support staff at regional hubs Carer support staff from regional hubs of this service will difficulties) be… The supporting technology A carer record capabilities will Self-assessment and support tools include… The service will be National Service Infrastructure Regional Hub program Regional Hub program funded under the… program ** Face-to- face carer assessment would be limited to carers who may need assistance to communicate or where there is a sensitivity e.g. young carer or carer from a Cultural and Linguistically Diverse background. Coaching and mentoring 7.3 At a local level… 7.1 At a national 7.2 At a regional level…
Needs Assessment and Planning 6.1 At a national level… 6.2 At a regional level… 6.3 At a level… The purpose of this service is to… help carers to identify their needs and suggest appropriate supports (both informal and formal) to address these areas, and determine their eligibility for respite and targeted financial support. This service will benefit… all carers. There will be no access restrictions or requirements. Carers will be able to access this service… By creating an account with a few basic details By logging into an existing account By creating an account with a few basic details By contacting regional hub (via the national 1800 number) As part of outreach activities and incidental contact At a location and time agreed with the peer support facilitator The channels for this service will be … Online Phone Face to face ** The people who support the delivery of this service will be… An online web support team (to assist users with technical difficulties) support staff at regional hubs Carer support staff from regional hubs The supporting technology capabilities will include… A carer record Self-assessment and support tools The service will be funded under the… National Service Infrastructure program Regional Hub program Regional Hub program ** Face-to- face carer assessment would be limited to carers who may need assistance to communicate or where there is a sensitivity e.g. young carer or carer from a Cultural and Linguistically Diverse background. Coaching and mentoring 7.1 At a national 7.2 At a regional level… 7.3 At a local level…
draft_service_delivery_model_0.docx