- Treats others with courtesy, sensitivity, and respect. Considers and Interpersonal Skills responds appropriately to the needs and feelings of different people in different situations. Perceives, assesses, and positively influences one's own and other individuals’ emotions. Awareness Intermediate Advanced Expert Shows Understands Treats others Establishes a Clarifies and awareness of impact of with courtesy high level of trust defends own emotions in emotions on and sensitivity and makes self organization’s work situations others accessible to staff work effectively at all levels while Interacting with public interest groups with opposing viewpoints Responds with Assists new Corrects Encourages staff Resolves highly courtesy to coworkers coworker’s to voice their sensitive and coworkers’ effectively mistakes in a perspective on complex issues in inquiries and integrate into courteous organizational a consistently requests for the organization manner to policies and open and assistance encourage a procedures and approachable cohesive work presents their manner environment concerns to direct supervisor or high-level agency officials Listens Alters approach Advises Solves an internal Promotes open appropriately to to an coworkers on office dispute by and honest lines the needs and assignment effective tailoring the of communication feelings of based on an approaches to response based and cultivates a coworkers honest improve team on careful sense of unity and of synergy consideration of respect among team members’ the individuals staff hesitation involved - Makes clear and convincing oral presentations. Listens effectively; Oral Communication clarifies information as needed. Awareness Basic Intermediate Advanced Expert Understands the Conveys Coordinates Conducts Defends need to information discussion on presentations and complex communicate in effectively to approaches to briefings to information a clear and further accomplish stakeholders or articulately concise manner discussions on objectives and high-level agency when meeting key initiatives summarizes the officials with
Interpersonal Skills - Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations. Perceives, assesses, and positively influences one's own and other individuals’ emotions. Awareness Intermediate Advanced Expert Shows awareness of own emotions in work situations Understands impact of emotions on others Treats others with courtesy and sensitivity Establishes a high level of trust and makes self accessible to staff at all levels Clarifies and defends organization’s work effectively while Interacting with public interest groups with opposing viewpoints Responds with courtesy to coworkers’ inquiries and requests for assistance Assists new coworkers effectively integrate into the organization Corrects coworker’s mistakes in a courteous manner to encourage a cohesive work environment Encourages staff to voice their perspective on organizational policies and procedures and presents their concerns to direct supervisor or high-level agency officials Resolves highly sensitive and complex issues in a consistently open and approachable manner Listens appropriately to the needs and feelings of coworkers Alters approach to an assignment based on an honest of team members’ hesitation Advises coworkers on effective approaches to improve team synergy Solves an internal office dispute by tailoring the response based on careful consideration of the individuals involved Promotes open and honest lines of communication and cultivates a sense of unity and respect among staff Oral Communication - Makes clear and convincing oral presentations. Listens effectively; clarifies information as needed. Awareness Basic Intermediate Advanced Expert Understands the need to communicate in a clear and concise manner Conveys information effectively to further discussions on key initiatives Coordinates discussion on approaches to accomplish objectives and summarizes the Conducts presentations and briefings to stakeholders or high-level agency officials Defends complex information articulately when meeting with
DOE-HR%20Competency%20Model%20%28Final%20for%20Signature%29.docx