people are able to access it Not applicable 4. People with Improved staff awareness of disability issues. disability receive the Provided training to customer service staff on how to same level and support people with disability. quality of service Provided services on a flexible basis to meet the needs from staff as other of people with disability. people receive. Other actions (please describe): Not applicable 5. People with Accepted complaints in a variety of formats, such as by disability have the telephone, email, written or in person. same opportunities Resolved complaints in a timely and constructive as other people to manner. make complaints. Ensured that information on how to make a complaint was accessible for people with disability. Other actions (please describe): Not applicable 6. People with Used accessible venues for public meetings. disability have the Ensured consultation materials were accessible for same opportunities people with disability. as other people to Other actions (please describe): participate in any public consultation. Not applicable 7. People with Provided job related information in alternative formats disability have the upon request. same opportunities Held interviews in an accessible venue. as other people to Made adjustments in the workplace to support obtain and employees with disability. maintain Other actions (please describe): employment with a public authority. Not applicable.
people are able to access it Not applicable 4. People with disability receive the same level and quality of service from staff as other people receive. Improved staff awareness of disability issues. Provided training to customer service staff on how to support people with disability. Provided services on a flexible basis to meet the needs of people with disability. Other actions (please describe): Not applicable 5. People with disability have the same opportunities as other people to make complaints. Accepted complaints in a variety of formats, such as by telephone, email, written or in person. Resolved complaints in a timely and constructive manner. Ensured that information on how to make a complaint was accessible for people with disability. Other actions (please describe): Not applicable 6. People with disability have the same opportunities as other people to participate in any public consultation. Used accessible venues for public meetings. Ensured consultation materials were accessible for people with disability. Other actions (please describe): Not applicable 7. People with disability have the same opportunities as other people to obtain and maintain employment with a public authority. Provided job related information in alternative formats upon request. Held interviews in an accessible venue. Made adjustments in the workplace to support employees with disability. Other actions (please describe): Not applicable.
DAIP-Contractor-Reporting-Template.docx