065086301.1.4 1.10.2 1.10.2 (Quality Project Title: Automated Emergency dispatch system Improvement) Performing Provider Name: City of El Paso Department of Public Health TPI: 065086301 Related Category 3 065086301.3.4 IT-10.7 Other Outcome Improvement Target (TBD) Outcome Measures: OD-10 Quality of Life/ Functional Status Year 2 Year 3 Year 4 Year 5 (10/1/2012 9/30/2013) (10/1/2013 9/30/2014) (10/1/2014 9/30/2015) (10/1/2015 9/30/2016) – – – – Process Milestone Process Milestone Improvement Milestone Improvement Milestone P-5 P-5 I-9 I-9 Enhance or expand the Enhance or expand the Demonstrated improvement in 2 Demonstrated improvement in 2 organizational infrastructure and organizational infrastructure and selected quality measures selected quality measures resources to store, analyze, and resources to store, analyze, and Improvement Metric Improvement Metric share the patient experience data share the patient experience data and/ or quality measures data, as and/ or quality measures data, as I-9.1 I-9.1 well as utilize them for quality well as utilize them for quality Improvement in selected quality Improvement in selected quality improvement improvement measures measures Process Metric Process Metric Goal: Develop/implement quality Goal: Develop/implement quality P-5.1 P-5.1 improvement data system with improvement data system with Increased collection of patient Increased collection of patient benchmarks for appropriate benchmarks for appropriate experience and/ or quality experience and/ or quality triaging of emergent and triaging of emergent and measures data measures data response time expectations. response time expectations. Collect and report patient Collect and report patient Goal: Implement automated Goal: Implement automated experience data; adjust experience data; adjust dispatch system. Monitor unit dispatch system. Monitor unit operations, accordingly operations, accordingly deployment trends, e.g., triaging deployment trends, e.g., triaging of calls, response times. Report of calls, response times. Report Data Source: Performance Data Source: Performance findings and adjust staffing and findings and adjust staffing and monitoring/tracking data system; monitoring/tracking data system; response protocols, as needed. response protocols, as needed. evidence of evaluative/reactive evidence of evaluative/reactive
065086301.1.4 1.10.2 1.10.2 (Quality Improvement) Project Title: Automated Emergency dispatch system Performing Provider Name: City of El Paso Department of Public Health TPI: 065086301 Related Category 3 Outcome Measures: OD-10 Quality of Life/ Functional Status 065086301.3.4 IT-10.7 Other Outcome Improvement Target (TBD) Year 2 (10/1/2012 – 9/30/2013) Year 3 (10/1/2013 – 9/30/2014) Year 4 (10/1/2014 – 9/30/2015) Year 5 (10/1/2015 – 9/30/2016) Process Milestone P-5 Enhance or expand the organizational infrastructure and resources to store, analyze, and share the patient experience data and/ or quality measures data, as well as utilize them for quality improvement Process Metric P-5.1 Increased collection of patient experience and/ or quality measures data Goal: Implement automated dispatch system. Monitor unit deployment trends, e.g., triaging of calls, response times. Report findings and adjust staffing and response protocols, as needed. Process Milestone P-5 Enhance or expand the organizational infrastructure and resources to store, analyze, and share the patient experience data and/ or quality measures data, as well as utilize them for quality improvement Process Metric P-5.1 Increased collection of patient experience and/ or quality measures data Goal: Implement automated dispatch system. Monitor unit deployment trends, e.g., triaging of calls, response times. Report findings and adjust staffing and response protocols, as needed. Improvement Milestone I-9 Demonstrated improvement in 2 selected quality measures Improvement Metric I-9.1 Improvement in selected quality measures Goal: Develop/implement quality improvement data system with benchmarks for appropriate triaging of emergent and response time expectations. Collect and report patient experience data; adjust operations, accordingly Data Source: Performance monitoring/tracking data system; evidence of evaluative/reactive Improvement Milestone I-9 Demonstrated improvement in 2 selected quality measures Improvement Metric I-9.1 Improvement in selected quality measures Goal: Develop/implement quality improvement data system with benchmarks for appropriate triaging of emergent and response time expectations. Collect and report patient experience data; adjust operations, accordingly Data Source: Performance monitoring/tracking data system; evidence of evaluative/reactive
DSRIP%20Dispatch%20Categories%201%20and%203%20narrative%20and%20template%20102612rev.docx