will be cleaned on average, once every 5 weeks. We will respond to 100% achieved. There X reports of overfull street was one report of an litter bins in shopping overfull bin and this strips within 2 hours of was responded to being reported (during within the timeframe. working hours). We will investigate 100% achieved in July X September reports of litter and 100% achieved in dumped waste on public August The target was not achieved in September because there was a 45% increase in land within one day of it 97.4% achieved in the incidences of dumped rubbish reported to Council. being reported to us. September & Footpaths Major potholes on Council There were no X roads that are assessed major potholes as urgent will be made reported in the safe within 24 hours. If quarter. A total of assessed as non-urgent, 36 potholes that potholes will be were assessed as temporarily made safe being non-urgent within 5 working days and were completed repaired within 20 within the working days. timeframe. 18,000 m2 of footpaths 17,400m2 of footpaths X will be upgraded each replaced during the year. period 1 January to 30 September 2015. It is expected that this target will be met by the end of the calendar year. Footpaths determined to 97 requests attended X be a tripping hazard will to with an average be made safe within 5 response time of 3.29 working days. Where days per enquiry. Council assesses the footpath problem as 100% met the 5 day urgent, it will be made response time. safe within 24 hours. Trees We will inspect every On schedule to X Trees are now being inspected at least once every year Council street tree at meet this target least once every two this calendar year. years and prune, if necessary.
will be cleaned on average, once every 5 weeks. We will respond to reports of overfull street litter bins in shopping strips within 2 hours of being reported (during working hours). 100% achieved. There was one report of an overfull bin and this was responded to within the timeframe. X We will investigate reports of litter and dumped waste on public land within one day of it being reported to us. 100% achieved in July 100% achieved in August 97.4% achieved in September X September The target was not achieved in September because there was a 45% increase in the incidences of dumped rubbish reported to Council. & Footpaths Major potholes on Council roads that are assessed as urgent will be made safe within 24 hours. If assessed as non-urgent, potholes will be temporarily made safe within 5 working days and repaired within 20 working days. There were no major potholes reported in the quarter. A total of 36 potholes that were assessed as being non-urgent were completed within the timeframe. X 18,000 m2 of footpaths will be upgraded each year. 17,400m2 of footpaths replaced during the period 1 January to 30 September 2015. It is expected that this target will be met by the end of the calendar year. X Footpaths determined to be a tripping hazard will be made safe within 5 working days. Where Council assesses the footpath problem as urgent, it will be made safe within 24 hours. 97 requests attended to with an average response time of 3.29 days per enquiry. 100% met the 5 day response time. X Trees We will inspect every Council street tree at least once every two years and prune, if necessary. On schedule to meet this target this calendar year. X Trees are now being inspected at least once every year
customer-service-guarantee-report-july-september2015.docx