1) SLA Report 2) SLA Credit Request Response BSS-TS11 F The contractor’s BSS produces The contractor shall demonstrate, J.2 acceptable open-format reports via sample reports, that the defined in the CDIP: format reports specified are Monthly Billing Information sufficiently detailed and clear so as Memorandum to meet the government’s Trouble Management Incident requirements. Performance Report Trouble Management Performance Summary Report BSS-TS12 J.2 The contractor’s BSS testing The contractor shall demonstrate includes regression testing of all key that its BSS meets regression features including ordering, service testing and is verified and accepted assurance, and billing. by GSA. The BSS test plan shall NOTE: Applies only to testing include regression testing; however, conducted as part of system actual regression testing will not be changes, not initial BSS part of initial test and acceptance. development. BSS-TS13 G.5.6 The contractor’s BSS has been The contractor shall demonstrate provided an Authority to Operate that the BSS meets FISMA (ATO) as defined by the following Moderate requirements compliance NIST.gov publications: and verified and accepted by GSA. SP.800-53 REV 4 FIPS Publication 200 BSS Test Cases The contractor shall accept, incorporate into the BSS Test Plan, and successfully execute test cases provided for each of the test scenarios above. The contractor shall accept the following test conditions: No testing between the contractor and GSA occur until both the contractor’s BSS and the GSA System have passed unit testing. All testing to be performed on the actual system to be used in delivering service (i.e. special purpose systems” shall not be used). “test Unless otherwise specified, all data transfers are to use the mechanism specified in Section J.2 for that data set.
1) SLA Report 2) SLA Credit Request Response BSS-TS11 F J.2 The contractor’s BSS produces acceptable open-format reports defined in the CDIP: Monthly Billing Information Memorandum Trouble Management Incident Performance Report Trouble Management Performance Summary Report The contractor shall demonstrate, via sample reports, that the reports specified are sufficiently detailed and clear so as to meet the government’s requirements. BSS-TS12 J.2 The contractor’s BSS testing includes regression testing of all key features including ordering, service assurance, and billing. NOTE: Applies only to testing conducted as part of system changes, not initial BSS development. The contractor shall demonstrate that its BSS meets regression testing and is verified and accepted by GSA. The BSS test plan shall include regression testing; however, actual regression testing will not be part of initial test and acceptance. BSS-TS13 G.5.6 The contractor’s BSS has been provided an Authority to Operate (ATO) as defined by the following NIST.gov publications: SP.800-53 REV 4 FIPS Publication 200 The contractor shall demonstrate that the BSS meets FISMA Moderate requirements compliance and verified and accepted by GSA. BSS Test Cases The contractor shall accept, incorporate into the BSS Test Plan, and successfully execute test cases provided for each of the test scenarios above. The contractor shall accept the following test conditions: No testing between the contractor and GSA occur until both the contractor’s BSS and the GSA System have passed unit testing. All testing to be performed on the actual system to be used in delivering service (i.e. special purpose “test systems” shall not be used). Unless otherwise specified, all data transfers are to use the mechanism specified in Section J.2 for that data set. format
EIS%20RFP%20Section%20E_QTC_DRAFT_v5_2015-06-10.docx