Bulgaria - MoI, Directorate Yes National 112 System Croatia - National Protection Yes. Such database could provide effective and Rescue Directorate information management between PSAPs on international level. Czech Republic - General Yes Directorate of Fire and All use cases provided above Rescue Service Denmark - Danish National Yes. We already use similar information in police, Center for emergency our cooperation with German and Swedish communication Copenhagen In the majority of cases due to the Fire Brigade routing in the mobile network (figure 2.). Few cases because the caller needs to get in contact with foreign authorities…. Estonia - Estonian Yes. It helps to help people on best possible Emergency Response way, e.g. emergency calls with transnational Centre elements. Finland - Emergency Yes. Emergency calls with transnational Response Centre (Sweden, Estonia) element like illustrated in Administration Figure 1 Greece - General Secretariat Yes. The use of the database would facilitate for Protection (GSCP) effective handling of emergency calls in the categories mentioned above (e.g. inadvertent roaming, calls with a transnational element etc.) Iceland - Neyðarlínan ohf. Yes, if effectiveness is a measure of service. 112 Better service to the distressed caller is the aim of the business, although the emergency may be located elsewhere. Ireland - ECAS Yes. We consider that the database could be effectively used to deal with incorrectly routed emergency calls resulting from Nomadic VoIP operation as well as incorrectly configured corporate networks. In addition we consider that this information would be useful in dealing with calls made in country on behalf of someone in another country where the communication between the caller and person in need of assistance was by other means (e.g. internet based direct messaging). Latvia - Fire and Yes. Any when people who is in other Rescue Service country right now, need to contact with PSAPs in their country of residence (health problems to relatives, other emergency situations, cases when it is impossible to find most spoken languages of communication with the caller to use the national PSAP as the translator.) Lithuania - Emergency Yes. There might be cases described in Response Centre section 2 of this questionnaire when direct contact with foreign PSAPs would help to quicken the response. Another potential case is that PSAPs may use database to contact each other for a translation service, e.g. when person in Lithuania calls 112, but him/her can’t speak Lithuanian, Russian, Polish, or English (languages ERC can handle). In this case Lithuanian ERC can call
Bulgaria - MoI, Directorate National 112 System Yes Croatia - National Protection and Rescue Directorate Yes. Such database could provide effective information management between PSAPs on international level. Czech Republic - General Directorate of Fire and Rescue Service Yes All use cases provided above Denmark - Danish National police, Center for emergency communication Copenhagen Fire Brigade Yes. We already use similar information in our cooperation with German and Swedish In the majority of cases due to the routing in the mobile network (figure 2.). Few cases because the caller needs to get in contact with foreign authorities…. Estonia - Estonian Emergency Response Centre Yes. It helps to help people on best possible way, e.g. emergency calls with transnational elements. Finland - Emergency Response Centre Administration Yes. Emergency calls with transnational (Sweden, Estonia) element like illustrated in Figure 1 Greece - General Secretariat for Protection (GSCP) Yes. The use of the database would facilitate effective handling of emergency calls in the categories mentioned above (e.g. inadvertent roaming, calls with a transnational element etc.) Iceland - Neyðarlínan ohf. 112 Yes, if effectiveness is a measure of service. Better service to the distressed caller is the aim of the business, although the emergency may be located elsewhere. Ireland - ECAS Yes. We consider that the database could be effectively used to deal with incorrectly routed emergency calls resulting from Nomadic VoIP operation as well as incorrectly configured corporate networks. In addition we consider that this information would be useful in dealing with calls made in country on behalf of someone in another country where the communication between the caller and person in need of assistance was by other means (e.g. internet based direct messaging). Latvia - Fire and Rescue Service Yes. Any when people who is in other country right now, need to contact with PSAPs in their country of residence (health problems to relatives, other emergency situations, cases when it is impossible to find most spoken languages of communication with the caller to use the national PSAP as the translator.) Lithuania - Emergency Response Centre Yes. There might be cases described in section 2 of this questionnaire when direct contact with foreign PSAPs would help to quicken the response. Another potential case is that PSAPs may use database to contact each other for a translation service, e.g. when person in Lithuania calls 112, but him/her can’t speak Lithuanian, Russian, Polish, or English (languages ERC can handle). In this case Lithuanian ERC can call
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