To recruit, lead, manage and develop the employability team to support wounded, injured and sick veterans into work. To contribute to the executive team and the strategic management of the charity, providing into structural and growth plans, networking at regional and national level and identifying and building key partnerships within the charitable, corporate and statutory sectors. To continue to embed and champion the IPS model across the Employability service. To maintain, enhance and drive service delivery standards and effectiveness ensuring these are fully measured and evaluated and create a culture of continuous improvement, using analysis and feedback to deliver a quality service. To effectively manage the team budget and client funding budget, ensuring best value. To assist in the development of the client management information system. To manage complaints to a satisfactory conclusion ensuring lessons are learned and implemented into future processes. To liaise closely with the Fundraising and Communications teams to ensure all data and information is provided for current funders and future funding bids and that the service receives the necessary visibility. To work in conjunction with the Volunteers Manager to promote volunteering where it supports and adds value to the employability service in line with the charity’s aims and objectives. To work flexibly as needed to meet changes to the organisation/environment and undertake other duties as required and that within the level and scope of the responsibilities of the role. To be an ambassador for the Poppy Factory, working in accordance with its vision and values. Person Specification Director of Operations (Service Delivery) – Criteria Essential Desirable Qualifications Educated to degree level or Postgraduate Management equivalent qualification Evidence of continuous Vocational rehabilitation or professional development equivalent qualification Experience Significant experience of Experience of service leadership and management of a development and working directly diverse range of people with clients or service in a Demonstrable experience of military; statutory, voluntary or working at a strategic level and as community setting. an integral part of a senior Experience of HM Forces or the leadership team health, welfare or charity sectors Experience of change Service development and management and programmes management experience in the Experience of monitoring and of employability or vocational evaluation and the management of rehabilitation team performance Project management experience Demonstrable evidence of Experience of working with promoting equal opportunities and disabled people diversity Experience of leading a remote team Knowledge & Ability to determine and support Knowledge of public policy in the Skills the strategic vision whilst delivering field of defence, disability and/or employment
To recruit, lead, manage and develop the employability team to support wounded, injured and sick veterans into work. To contribute to the executive team and the strategic management of the charity, providing into structural and growth plans, networking at regional and national level and identifying and building key partnerships within the charitable, corporate and statutory sectors. To continue to embed and champion the IPS model across the Employability service. To maintain, enhance and drive service delivery standards and effectiveness ensuring these are fully measured and evaluated and create a culture of continuous improvement, using analysis and feedback to deliver a quality service. To effectively manage the team budget and client funding budget, ensuring best value. To assist in the development of the client management information system. To manage complaints to a satisfactory conclusion ensuring lessons are learned and implemented into future processes. To liaise closely with the Fundraising and Communications teams to ensure all data and information is provided for current funders and future funding bids and that the service receives the necessary visibility. To work in conjunction with the Volunteers Manager to promote volunteering where it supports and adds value to the employability service in line with the charity’s aims and objectives. To work flexibly as needed to meet changes to the organisation/environment and undertake other duties as required and that within the level and scope of the responsibilities of the role. To be an ambassador for the Poppy Factory, working in accordance with its vision and values. Person Specification – Director of Operations (Service Delivery) Criteria Essential Desirable Qualifications Educated to degree level or equivalent Evidence of continuous professional development Postgraduate Management qualification Vocational rehabilitation or equivalent qualification Experience Significant experience of leadership and management of a diverse range of people Demonstrable experience of working at a strategic level and as an integral part of a senior leadership team Experience of change management and programmes Experience of monitoring and evaluation and the management of team performance Demonstrable evidence of promoting equal opportunities and diversity Experience of leading a remote team Experience of service development and working directly with clients or service in a military; statutory, voluntary or community setting. Experience of HM Forces or the health, welfare or charity sectors Service development and management experience in the of employability or vocational rehabilitation Project management experience Experience of working with disabled people Knowledge & Skills Ability to determine and support the strategic vision whilst delivering Knowledge of public policy in the field of defence, disability and/or employment
Director-of-Operations-Service-Delivery-application-pack.docx