Exploration of the data required, the practicalities associated with collecting it and using the output, e.g. how this activity may link with the other measurement or monitoring activities taking place Good practice examples of key performance indicators are shown below. They should be used across each ORP phase, reported using existing project management tools, and adjusted to meet the needs of an individual project. Quality Management KPI’s: Quality Indicator Measure ORP Threshold Review Report Frequency Format Audits and reviews Total No. overdue All >90% Quarterly Statistic / planned, actioned, Vs outstanding Total planned for period Quality Resources No. of resources All >90% Quarterly Statistic / Vs Trend No. of positions established Closure of NCR’s No. raised All > 90% Quarterly Statistic / Vs Trend No. closed Management system No. of documents All < 5% Monthly Statistic / Procedures per delivered late Trend function/discipline Vs Effectiveness No. required by schedule / MDR QMS Management review Total No. overdue All >90% Yearly Statistic / – meetings Vs Trend 01 planned for period QKPI actions outstanding No. cleared Select, > 90% Monthly Statistic / Vs Define Trend Targeted and Execute Holds outstanding No. design issues Select, > 90% Monthly Statistic / / queries closed Define Vs and Targeted Execute Design Changes and/or No. raised Select, > 90% Monthly Statistic / Design Deviations Vs Define Trend in No. cleared and Execute Design deliverables No. of document Select, < 5% Monthly Statistic / Quality delivered late Define Trend – Vs and 02 No. required by Execute schedule / MDR QKPI Closure of Supply Chain No. raised Execute > 90% Monthly Statistic / NCR’s Vs Trend No. closed – Holds outstanding No. of Holds Execute > 90% Monthly Statistic / Chain in cleared Trend 03 Vs Targeted QKPI Quality Supply
Exploration of the data required, the practicalities associated with collecting it and using the output, e.g. how this activity may link with the other measurement or monitoring activities taking place Good practice examples of key performance indicators are shown below. They should be used across each ORP phase, reported using existing project management tools, and adjusted to meet the needs of an individual project. Quality Management KPI’s: Quality Indicator Measure ORP Threshold Review Frequency Report Format QKPI 01 – QMS Effectiveness Audits and reviews planned, actioned, outstanding Total No. overdue Vs Total planned for period All >90% Quarterly Statistic / Quality Resources No. of resources Vs No. of positions established All >90% Quarterly Statistic / Trend Closure of NCR’s No. raised Vs No. closed All > 90% Quarterly Statistic / Trend Management system Procedures per function/discipline No. of documents delivered late Vs No. required by schedule / MDR All < 5% Monthly Statistic / Trend Management review meetings Total No. overdue Vs planned for period All >90% Yearly Statistic / Trend QKPI 02 – Quality in Design actions outstanding No. cleared Vs Targeted Select, Define and Execute > 90% Monthly Statistic / Trend Holds outstanding No. design issues / queries closed Vs Targeted Select, Define and Execute > 90% Monthly Statistic / Design Changes and/or Deviations No. raised Vs No. cleared Select, Define and Execute > 90% Monthly Statistic / Trend Design deliverables No. of document delivered late Vs No. required by schedule / MDR Select, Define and Execute < 5% Monthly Statistic / Trend QKPI 03 – Quality in Supply Chain Closure of Supply Chain NCR’s No. raised Vs No. closed Execute > 90% Monthly Statistic / Trend Holds outstanding No. of Holds cleared Vs Targeted Execute > 90% Monthly Statistic / Trend
CP-190%20-%20Quality%20Management%20System%20for%20Project%20Delivery.docx