Service Level Agreement for Microsoft Online Services Last updated on: June 1, 2011 Introduction. This Service Level Agreement for Microsoft Online Services (this is made by Microsoft in “SLA”) connection with, and is a part of, your Microsoft volume licensing agreement (the This “Agreement”). SLA applies to the following Microsoft Services: Dynamics CRM Online Live Meeting Exchange Online Archiving Lync Online Exchange Online Office Web Applications Forefront Online Protection for SharePoint Online Exchange Windows Intune We provide financial backing to our commitment to achieve and maintain the Service Levels for each Service. If we do not achieve and maintain the Service Levels for each Service as described in this SLA, then you may be eligible for a credit towards a portion of your monthly service fees. We will not modify the terms of your SLA during the initial term of your subscription; however, if you renew your subscription, then the version of this SLA that is current at the time of renewal will apply for your renewal term. Definitions. Monthly Service Fees” means the total fees actually paid by you for a Service during the “Applicable month in which a Service Credit is owed. means the total minutes in a month during which the aspects of a Service specified in “Downtime” the following table are unavailable, multiplied by the number of affected users, excluding (i) Scheduled Downtime; and (ii) unavailability of a Service due to limitations described in Section 5(a) below. Online Service Qualifications of Downtime Dynamics CRM Online Any period of time when end users are unable to read or write any Service data for which they have appropriate permission. Exchange Online Archiving Any period of time when end users are unable to access the messages stored in their archive. Exchange Online Any period of time when end users are unable to send or receive email with Outlook Web Access. Forefront Online Protection for Any period of time when the network is not able to receive and Exchange process email messages. Office Web Applications Any period of time when are unable to use the Web Applications to view or edit an Office document stored on a SharePoint site for which they have appropriate permissions. Live Meeting Any period of time when end users cannot access or use their Live Meeting conference center. Logged start and stop events
Service Level Agreement for Microsoft Online Services Last updated on: June 1, 2011 Introduction. This Service Level Agreement for Microsoft Online Services (this “SLA”) is made by Microsoft in connection with, and is a part of, your Microsoft volume licensing agreement (the “Agreement”). This SLA applies to the following Microsoft Services: Dynamics CRM Online Exchange Online Archiving Exchange Online Forefront Online Protection for Exchange Live Meeting Lync Online Office Web Applications SharePoint Online Windows Intune We provide financial backing to our commitment to achieve and maintain the Service Levels for each Service. If we do not achieve and maintain the Service Levels for each Service as described in this SLA, then you may be eligible for a credit towards a portion of your monthly service fees. We will not modify the terms of your SLA during the initial term of your subscription; however, if you renew your subscription, then the version of this SLA that is current at the time of renewal will apply for your renewal term. Definitions. “Applicable Monthly Service Fees” means the total fees actually paid by you for a Service during the month in which a Service Credit is owed. “Downtime” means the total minutes in a month during which the aspects of a Service specified in the following table are unavailable, multiplied by the number of affected users, excluding (i) Scheduled Downtime; and (ii) unavailability of a Service due to limitations described in Section 5(a) below. Online Service Qualifications of Downtime Dynamics CRM Online Any period of time when end users are unable to read or write any Service data for which they have appropriate permission. Exchange Online Archiving Any period of time when end users are unable to access the messages stored in their archive. Exchange Online Any period of time when end users are unable to send or receive email with Outlook Web Access. Forefront Online Protection for Exchange Any period of time when the network is not able to receive and process email messages. Office Web Applications Any period of time when are unable to use the Web Applications to view or edit an Office document stored on a SharePoint site for which they have appropriate permissions. Live Meeting Any period of time when end users cannot access or use their Live Meeting conference center. Logged start and stop events
110601-online-services-sla.docx