85% of staff have received mandatory training in line with The Provider - Core staff Refer to page 6, Appendix 1 of this the requirements should use its training schedule for the list of mandatory 4 KPI stated in Appendix 2 training matrix to Provider Annually - Staff training in training requirements and the refresher of this schedule produce this – infection control training timescales. Ongoing Learning information. and Development Guide The Provider should use its The Care Plan should be written in - Assessing & quality 100% of ECC/CCG conjunction with the Service User and Delivering Care assurance placed residents should include: (i) The Service User’s - Assessing system to have a preliminary eligible care and support needs (ii) The capacity produce this Care Plan within 8 Service User outcomes (iii) Care Plans 5 KPI - Maintaining care information. Provider Six monthly hours of admission evidence that appropriate capacity and support ECC will which is updated assessments have been carried out and - Maintaining Care Plans on monthly or sooner as reviewed regularly and any restrictions service user site. Care Plans required. are taken into account in line with DoL’S records to be randomly legislation. selected by the auditor. Records evidence that a range of appropriate and effective audits have been analysed and action plans The Provider developed. That action plans include should use its The provider must time lines, the staff responsible and that quality - Monitoring the have a quality any progress / completion of the actions 6 KPI assurance Provider Six monthly service effectively assurance system in is clearly recorded. Audits have clear system to place. robust criteria to ensure consistency. produce this Best practice is for the provider to use information external auditors to assess their service. Please refer to Appendix 1, PAMMS Question Bank for more information.
4 KPI - Core staff training - Staff training in infection control 85% of staff have received mandatory training in line with the requirements stated in Appendix 2 of this schedule – Ongoing Learning and Development Guide Refer to page 6, Appendix 1 of this schedule for the list of mandatory training requirements and the refresher training timescales. The Provider should use its training matrix to produce this information. Provider Annually 5 KPI - Assessing & Delivering Care - Assessing capacity - Maintaining care and support - Maintaining service user records 100% of ECC/CCG placed residents have a preliminary Care Plan within 8 hours of admission which is updated monthly or sooner as required. The Care Plan should be written in conjunction with the Service User and should include: (i) The Service User’s eligible care and support needs (ii) The Service User outcomes (iii) Care Plans evidence that appropriate capacity assessments have been carried out and reviewed regularly and any restrictions are taken into account in line with DoL’S legislation. The Provider should use its quality assurance system to produce this information. ECC will Care Plans on site. Care Plans to be randomly selected by the auditor. Provider Six monthly 6 KPI - Monitoring the service effectively The provider must have a quality assurance system in place. Records evidence that a range of appropriate and effective audits have been analysed and action plans developed. That action plans include time lines, the staff responsible and that any progress / completion of the actions is clearly recorded. Audits have clear robust criteria to ensure consistency. Best practice is for the provider to use external auditors to assess their service. Please refer to Appendix 1, PAMMS Question Bank for more information. The Provider should use its quality assurance system to produce this information Provider Six monthly
draft-kpis-soft-market-testing-event.docx