Classification Instrument (JSCI) or make a referral to an Employment Services Assessor for an ESAt. This may result in the Participant’s eligibility for their current Program changing. The DES Provider The results of a Contact must be recorded on the same day as the Contact (or, if this is not possible, as soon as possible thereafter). Where DES Providers must record a Contact has been booked in the Electronic Diary, the result must be results of each Contact in their recorded in the Electronic Diary. Contacts that constitute an Instance of Electronic Diary and should Flexible Ongoing Support must be recorded on the Ongoing Support record any relevant changes in Management Screen. the Department‘s IT Systems Participants are required to attend Contacts as set out in their Job Plan. Disability Employment Services Where a Participant with Mutual Obligations/Compulsory participation Grant Agreement Clauses requirements misses an appointment and fails to give prior notice of a References: valid reason, the DES Provider must attempt to contact them once on Clause 106 the day of becoming aware of the non-attendance to discuss the reason Clause 108 why the Participant did not contact beforehand together with the Clause 110 Participant’s reason for missing the appointment. Refer to the Job Seeker Compliance Framework Guidelines for more detail. The DES Provider At the end of each Contact DES Providers must consider whether or not it is appropriate to book the next Contact. If so, the DES Provider must DES Providers should decide if arrange an appropriate time with the Participant and book the next the Participant’s next Contact(s) Contact. is to be booked immediately following the completion of each If the DES Provider deems that it is not appropriate to book the next Contact. Contact at the completion of a Contact, they should decide if a reminder is required to be set in the Department’s IT Systems for the appropriate date. The reminder will serve to ensure the DES Provider has sufficient time to contact the Participant to arrange an appropriate time for the next Contact. Reminders will appear as noticeboard messages to DES Providers. End of Process. Attachment A—Minimum Contacts: Participant Minimum Contacts All Participants (excluding Work Initial Interview Assist Participants) Six Contacts over each period of three months for Participants receiving Employment Assistance and Extended Employment Assistance Regular Contacts, as deemed appropriate by the DES Provider, for Participants receiving Post Placement Support Initial Interview for a new Program when a Participant moves from Disability Employment Services Disability Management – Service to Disability Employment Services Employment Support – Service or vice versa As required for Participants receiving Flexible Ongoing Support Initial Interview
Classification Instrument (JSCI) or make a referral to an Employment Services Assessor for an ESAt. This may result in the Participant’s eligibility for their current Program changing. The DES Provider DES Providers must record results of each Contact in their Electronic Diary and should record any relevant changes in the Department‘s IT Systems Disability Employment Services Grant Agreement Clauses References: Clause 106 Clause 108 Clause 110 The results of a Contact must be recorded on the same day as the Contact (or, if this is not possible, as soon as possible thereafter). Where a Contact has been booked in the Electronic Diary, the result must be recorded in the Electronic Diary. Contacts that constitute an Instance of Flexible Ongoing Support must be recorded on the Ongoing Support Management Screen. Participants are required to attend Contacts as set out in their Job Plan. Where a Participant with Mutual Obligations/Compulsory participation requirements misses an appointment and fails to give prior notice of a valid reason, the DES Provider must attempt to contact them once on the day of becoming aware of the non-attendance to discuss the reason why the Participant did not contact beforehand together with the Participant’s reason for missing the appointment. Refer to the Job Seeker Compliance Framework Guidelines for more detail. The DES Provider DES Providers should decide if the Participant’s next Contact(s) is to be booked immediately following the completion of each Contact. At the end of each Contact DES Providers must consider whether or not it is appropriate to book the next Contact. If so, the DES Provider must arrange an appropriate time with the Participant and book the next Contact. If the DES Provider deems that it is not appropriate to book the next Contact at the completion of a Contact, they should decide if a reminder is required to be set in the Department’s IT Systems for the appropriate date. The reminder will serve to ensure the DES Provider has sufficient time to contact the Participant to arrange an appropriate time for the next Contact. Reminders will appear as noticeboard messages to DES Providers. End of Process. Attachment A—Minimum Contacts: Participant Minimum Contacts All Participants (excluding Work Assist Participants) Initial Interview Six Contacts over each period of three months for Participants receiving Employment Assistance and Extended Employment Assistance Regular Contacts, as deemed appropriate by the DES Provider, for Participants receiving Post Placement Support Initial Interview for a new Program when a Participant moves from Disability Employment Services – Disability Management Service to Disability Employment Services – Employment Support Service or vice versa As required for Participants receiving Flexible Ongoing Support Initial Interview
des_contacts_guidelines.docx