Goal 1 Better Health Outcomes Outcome 1.1 We design and deliver services meet the needs of our local community. Evidence Overview of evidence Overall our evidence base covers every protected characteristic. The Equality Data Reports (Patient Section for 2011, 2012 and 2013, taken together) cover all characteristics, apart from marriage/civil partnership and transgender, which have been covered in our consultation work. Our generalist consultative bodies (the Diversity Leads Forum, the Patient and Carers Experience Group, the Experience and Engagement Committee) cover all protected characteristics, through either personal membership or representation. Terms of Reference are available on request to show the work of these groups. Overview of data evidence We have reviewed complaints, looking for equality themes, as well as the protected characteristic of the complainant (covering age, gender, disability, race and religion) and conducted our CQAT survey, with results differentiated by age, gender, disability and race. We also review the Patient Opinion website, to see if any of the feedback there raises equality issues. Our Friends and Family data is also differentiated by age, race and disability status. The only notable equality gap Is that ethnic minority patients give us a lower net promoter score in the Friends and Family data. Particular priorities Elderly patients and those with dementia Improving the service for elderly patients, but, in particular, people with dementia, has been a major priority. In May 2012 we conducted a Members Say event where we engaged our membership in considering priorities as regards place of care and allocation of financial resources in care of the elderly. This work is being used to inform our redesign of the patient pathway for older patients. The "Hospital at Home" project was designed in consultation with service users and other health partners, to prevent admission and reduce length of stay for elderly patients, so that they can have more treatment at home, if this is what they wish. It is recognised that hospital treatment can be distressing and confusing for elderly people, so this will contribute to reducing health inequalities for our older patients.
Goal 1 Better Health Outcomes Outcome 1.1 We design and deliver services meet the needs of our local community. Evidence Overview of evidence Overall our evidence base covers every protected characteristic. The Equality Data Reports (Patient Section for 2011, 2012 and 2013, taken together) cover all characteristics, apart from marriage/civil partnership and transgender, which have been covered in our consultation work. Our generalist consultative bodies (the Diversity Leads Forum, the Patient and Carers Experience Group, the Experience and Engagement Committee) cover all protected characteristics, through either personal membership or representation. Terms of Reference are available on request to show the work of these groups. Overview of data evidence We have reviewed complaints, looking for equality themes, as well as the protected characteristic of the complainant (covering age, gender, disability, race and religion) and conducted our CQAT survey, with results differentiated by age, gender, disability and race. We also review the Patient Opinion website, to see if any of the feedback there raises equality issues. Our Friends and Family data is also differentiated by age, race and disability status. The only notable equality gap Is that ethnic minority patients give us a lower net promoter score in the Friends and Family data. Particular priorities Elderly patients and those with dementia Improving the service for elderly patients, but, in particular, people with dementia, has been a major priority. In May 2012 we conducted a Members Say event where we engaged our membership in considering priorities as regards place of care and allocation of financial resources in care of the elderly. This work is being used to inform our redesign of the patient pathway for older patients. The "Hospital at Home" project was designed in consultation with service users and other health partners, to prevent admission and reduce length of stay for elderly patients, so that they can have more treatment at home, if this is what they wish. It is recognised that hospital treatment can be distressing and confusing for elderly people, so this will contribute to reducing health inequalities for our older patients.
EDS2%20detailed%20assessment%20published.docx