The system provides Claimants will be able limited online options to view and update all for claimants to view appeal information with and update their little to no staff account information. intervention; schedule System limitations hearings; postpone and permit online appeal withdraw their appeals; filing only. add witnesses and Claimants must access authorized two different systems representatives as well to file for as add electronic and unemployment benefits paper case evidence. and to register for employment services. Claimants will be able to register for employment services and file for unemployment benefits through one common portal eliminating the need to enter data into two different systems, which will increase employment service participation and facilitate a faster return to employment. Expand and improve self 2017/2018 Employers are A full self-service system service capabilities for all disadvantaged by current will provide 24/7 employers. processes requiring capabilities for employers: interaction with staff: The system provides Employers will be able limited options for to view and update all employers to view and account information update their account without staff information. intervention. System limitations All new employer preclude employers registrations (8,800 per from completing a new year) will be completed registration via the online without staff internet. Currently, the assistance, reducing the average registration three (3) day processing takes three (3) days to time to same-day. complete. Payments received by Automation will the financial institution eliminate the use of are processed once financial institution lock daily. Hard copy forms
The system provides limited online options for claimants to view and update their account information. System limitations permit online appeal filing only. Claimants must access two different systems to file for unemployment benefits and to register for employment services. Claimants will be able to view and update all appeal information with little to no staff intervention; schedule hearings; postpone and withdraw their appeals; add witnesses and authorized representatives as well as add electronic and paper case evidence. Claimants will be able to register for employment services and file for unemployment benefits through one common portal eliminating the need to enter data into two different systems, which will increase employment service participation and facilitate a faster return to employment. Expand and improve self service capabilities for all employers. 2017/2018 Employers are disadvantaged by current processes requiring interaction with staff: The system provides limited options for employers to view and update their account information. System limitations preclude employers from completing a new registration via the internet. Currently, the average registration takes three (3) days to complete. Payments received by the financial institution are processed once daily. Hard copy forms A full self-service system will provide 24/7 capabilities for employers: Employers will be able to view and update all account information without staff intervention. All new employer registrations (8,800 per year) will be completed online without staff assistance, reducing the three (3) day processing time to same-day. Automation will eliminate the use of financial institution lock
dol_investment_brief_fy201641015.docx