External training 2.1 Updated list of NSW Within People & Confirm list of All external events or and event venues Government training and six Culture to follow government sponsored training venues meet are accessible to conference facilities is months up with owner of external venues the needs of all people with uploaded on the list (Public available. attendees. disability. intranet/FASTRAC and Service promoted as preferred Commission). across DFSI. 2.2 Liaise with suppliers Within People & Information prepared All external training of external training to six Culture, and distributed. venues are ensure employees can months accessible to All Divisions request adjustments if and employees with required and confirm the ongoing disability and have a process to do so. known process to request adjustments. Service delivery is 3.1 Customers with 2016 Service Reform Review a sample of Accessible services – adjusted to disability can easily ongoing materials and methods can be easily Service NSW accommodate the request accessible used to request requested. Divisions with of customers services. accessible services. customer facing with disability A shopper’ ‘mystery employees experience is evaluated. Employees receive 4.1 Ensure resources 2016 Divisions with Audit to confirm that all educated and education in such as customer facing customer contact equipped to provide ‘Welcoming appropriate Customers with Disability’ employees divisions are aware services to customer etiquette and are available and and can access their with disability. communication promoted across resources and when working with businesses with customer appropriate education facing employees. has been delivered.
External training and event venues are accessible to people with disability. 2.1 Updated list of NSW Government training and conference facilities is uploaded on the intranet/FASTRAC and promoted as preferred across DFSI. Within six months People & Culture to follow up with owner of list (Public Service Commission). Confirm list of government sponsored external venues available. All external events or training venues meet the needs of all attendees. 2.2 Liaise with suppliers of external training to ensure employees can request adjustments if required and confirm the process to do so. Within six months and ongoing People & Culture, All Divisions Information prepared and distributed. All external training venues are accessible to employees with disability and have a known process to request adjustments. Service delivery is adjusted to accommodate the of customers with disability 3.1 Customers with disability can easily request accessible services. 2016 – ongoing Service Reform Service NSW Divisions with customer facing employees Review a sample of materials and methods used to request accessible services. A ‘mystery shopper’ experience is evaluated. Accessible services can be easily requested. Employees receive education in appropriate etiquette and communication when working with 4.1 Ensure resources such as ‘Welcoming Customers with Disability’ are available and promoted across businesses with customer facing employees. 2016 Divisions with customer facing employees Audit to confirm that all customer contact divisions are aware and can access their resources and appropriate education has been delivered. educated and equipped to provide services to customer with disability.
DIAP-2-Finance.docx