transit trips that require transfers. On-time performance of these trips is critical for customers to make their connections and arrive at their destinations on time. Most of Ride Connection’s community connectors link to a transit center and anyone who qualifies for door-to-door services can request a trip to a transit center rather than their final destination. However, it is rare that customers request this due to the transfer penalty associated with their fare. Ride Connection does not currently require door-to-door trip requests to link to fixed route service even if an assessment of their ability would indicate they are able to do so. Route Deviation In a route deviation, a bus goes off its course to go to a specific location on a request. By surveying riders using paratransit services to travel to community centers and supported employment sites, transit operators can determine if a route deviation would allow many of the riders to instead use the expensive fixed route buses. Riders could be given incentives to make the switch to fixed-route buses. Ride Connection provides deviated route service within ½ mile of the routes for the Washington County Community Bus, GroveLink, Tualatin Shuttle, King City RideAbout, and North Hillsboro Link. These services are free and open to the public. The South Clackamas Transportation District and Mount Hood Express also offer deviated fixed-route service. Address Safety and Security Concerns at Transit Facilities and on Vehicles Improving access to bus stops and rail stations can remove physical barriers preventing riders from using fixed-route services, but customer perceptions about their personal safety may limit the use of these services. See the section on Improving Customer Experience for actions that can improve safety and deter crime, and address the perceptions of transit as unsafe, which are often not the case. Manage ADA Service Demand Review paratransit service standards In 2012 TriMet LIFT ADA service boundaries and were modified to better align with TriMet fixed route. Previously service throughout the ADA service area was offered—this was adjusted to six service areas (Weekday, Weekday Evening,
transit trips that require transfers. On-time performance of these trips is critical for customers to make their connections and arrive at their destinations on time. Most of Ride Connection’s community connectors link to a transit center and anyone who qualifies for door-to-door services can request a trip to a transit center rather than their final destination. However, it is rare that customers request this due to the transfer penalty associated with their fare. Ride Connection does not currently require door-to-door trip requests to link to fixed route service even if an assessment of their ability would indicate they are able to do so. Route Deviation In a route deviation, a bus goes off its course to go to a specific location on a request. By surveying riders using paratransit services to travel to community centers and supported employment sites, transit operators can determine if a route deviation would allow many of the riders to instead use the fixed route buses. Riders could be given incentives to make the switch to fixed-route buses. Ride Connection provides deviated route service within ½ mile of the routes for the Washington County Community Bus, GroveLink, Tualatin Shuttle, King City RideAbout, and North Hillsboro Link. These services are free and open to the public. The South Clackamas Transportation District and Mount Hood Express also offer deviated fixed-route service. Address Safety and Security Concerns at Transit Facilities and on Vehicles Improving access to bus stops and rail stations can remove physical barriers preventing riders from using fixed-route services, but customer perceptions about their personal safety may limit the use of these services. See the section on Improving Customer Experience for actions that can improve safety and deter crime, and address the perceptions of transit as unsafe, which are often not the case. Manage ADA Service Demand Review paratransit service standards In 2012 TriMet LIFT ADA service boundaries and were modified to better align with TriMet fixed route. Previously service throughout the ADA service area was offered—this was adjusted to six service areas (Weekday, Weekday Evening, expensive
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