Reference Recommendation Department’s initial response Number That the Global Manager role be clarified and enhanced Agreed in-principle. The within the HSS program. Priority activities to enhance the Department will further examine this Global Manager (CSM) role include: recommendation as part of an assessment of its overall providing leadership on the ground in client service  organisational strategy. management and business operations for the HSS program convening and chairing contract management  teleconferences, providing the interface between policy and operations and streamlining communication between the service delivery network and policy staff. Ensuring the agenda and deliberations are visible to the network (minutes with action items and supporting papers, as appropriate, to be circulated within five working days) and to report to the PLG on the outcomes of this process identifying the effectiveness of settlement services on  36. the ground level and reporting to policy on the strengths and weaknesses of settlement services and the on ground alignment of these services responsibility for the management, delivery, efficiency  and integrity of all HSS operational issues, escalation and instructions key escalation between the service delivery network  and policy areas providing policy and program management areas with  one point of contact to obtain whole-of-program feedback training and capability development of staff  responsibility for operational resource allocation  consultation for any policy changes by the Policy  and Program Management Group. That, consistent with the above role and activities of the Agreed in-principle. The Global Manager within the proposed realigned structure, Department will further examine this the roles of First Assistant Secretary (CSM) and Assistant recommendation as part of an Secretary (Refugee Support Branch) be focussed (in the assessment of its overall case of the First Assistant Secretary) on overall program organisational strategy. leadership, coordination and integration of settlement service delivery, and facilitation of improved Provider and 37. stakeholder relations. In addition, overall responsibility and accountability for progress in achieving the HSS program improvements sought from the Review’s recommendations and other related initiatives. In the case of the Assistant Secretary, the focus is on a stronger policy, strategy and business development role.
Reference Number Recommendation Department’s initial response 36. That the Global Manager role be clarified and enhanced within the HSS program. Priority activities to enhance the Global Manager (CSM) role include:  providing leadership on the ground in client service management and business operations for the HSS program  convening and chairing contract management teleconferences, providing the interface between policy and operations and streamlining communication between the service delivery network and policy staff. Ensuring the agenda and deliberations are visible to the network (minutes with action items and supporting papers, as appropriate, to be circulated within five working days) and to report to the PLG on the outcomes of this process  identifying the effectiveness of settlement services on the ground level and reporting to policy on the strengths and weaknesses of settlement services and the on ground alignment of these services  responsibility for the management, delivery, efficiency and integrity of all HSS operational issues, escalation and instructions  key escalation between the service delivery network and policy areas  providing policy and program management areas with one point of contact to obtain whole-of-program feedback  training and capability development of staff  responsibility for operational resource allocation  consultation for any policy changes by the Policy and Program Management Group. Agreed in-principle. The Department will further examine this recommendation as part of an assessment of its overall organisational strategy. 37. That, consistent with the above role and activities of the Global Manager within the proposed realigned structure, the roles of First Assistant Secretary (CSM) and Assistant Secretary (Refugee Support Branch) be focussed (in the case of the First Assistant Secretary) on overall program leadership, coordination and integration of settlement service delivery, and facilitation of improved Provider and stakeholder relations. In addition, overall responsibility and accountability for progress in achieving the HSS program improvements sought from the Review’s recommendations and other related initiatives. In the case of the Assistant Secretary, the focus is on a stronger policy, strategy and business development role. Agreed in-principle. The Department will further examine this recommendation as part of an assessment of its overall organisational strategy.
departments-initial-response-to-richmond-review_accses.docx