The Project Manager will * Project Team members Regular (likely daily) Project and Deployment conduct regular meetings, will attend regular meetings. * Client Devices Manager or communicate about issues The purpose of the meeting is representative as needed and coordinate to identify specific incidents with others who may also and determine necessary * Campus Customer need to attend. courses of action. Support Managers or representatives Other topics that arise needing more than a few * Service Desk Manager or minutes to address will be set representative aside for later discussion * Applications Support among the necessary parties. Managers * FRMs * Others deemed necessary for specific concerns Tracking progress against * Service Desk Manager At the end of Project Via regular e-mail, phone or stabilisation criteria. period (day 4 in-person discussions or ‘stand-by’ * Service T & A Manager post-migration), then meetings when necessary. as required until ELS exit. Announcing stabilisation and * All Support Teams On final decision Via formal meeting between early life support exit and Project Managers, Service * Project Board the move to standard Desk Manager, relevant support. * Lead Team
The Project Manager will conduct regular meetings, communicate about issues as needed and coordinate with others who may also need to attend. * Project Team members * Client Devices Manager or representative * Campus Customer Support Managers or representatives * Service Desk Manager or representative * Applications Support Managers * FRMs * Others deemed necessary for specific concerns Regular (likely daily) Project and Deployment will attend regular meetings. The purpose of the meeting is to identify specific incidents and determine necessary courses of action. Other topics that arise needing more than a few minutes to address will be set aside for later discussion among the necessary parties. Tracking progress against stabilisation criteria. * Service Desk Manager * Service T & A Manager At the end of Project ‘stand-by’ period (day 4 post-migration), then as required until ELS exit. Via regular e-mail, phone or in-person discussions or meetings when necessary. Announcing stabilisation and early life support exit and the move to standard support. * All Support Teams * Project Board * Lead Team On final decision Via formal meeting between Project Managers, Service Desk Manager, relevant
Early-Life-Support-Plan-Template--v1.0.docx