3. Develop and 3.1 Relevant client assessment information is accessed and used to implement inform case-management plan plan 3.2 Client management plan is developed, and set, in conjunction with client 3.3 Level of case-management support required to implement plan is estimated in consultation with relevant people 3.4 Collaborative relationships with other support/treatment services are developed and maintained to ensure high-quality client outcomes 4. Monitor and review 4.1 Planned services, support and resources are regularly monitored case-management against planned goals and objectives 4.2 Periodic adjustments to services, supports and resources, as required to best meet client-identified goals, are implemented 4.3 Client outcomes are evaluated, where possible in conjunction with client, and in consultation with relevant people 4.4 Findings are used to inform future practice REQUIRED SKILLS AND KNOWLEDGE This describes the essential skills and knowledge, and their level, required for this unit. Required Skills interpersonal communication skills to work with a complexity of clients, colleagues, management, and stakeholders across justice contexts communication and interview skills to conduct client assessment interviews that engage client participation and decision making negotiation and problem-solving skills applied to case-management that is informed by analysis of diversity, complexity and client-centred approaches research methodology and critical analysis skills to identify, source, document, and evaluate perspectives, practices and discourses relevant to contemporary justice system issues research and analytical skills to determine effective case-management planning, monitoring and review interpersonal communication and interview skills to develop case-management processes that address complex client communication, advocacy and leadership skills to work effectively with own and other relevant organisations literacy and technical writing skills to prepare documents and present reports organisational skills to manage timelines, agreed outcomes and contingency planning critical reflection skills to evaluate own performance and develop effective self-care approaches
3. Develop and implement plan 3.1 Relevant client assessment information is accessed and used to inform case-management plan 3.2 Client management plan is developed, and set, in conjunction with client 3.3 Level of case-management support required to implement plan is estimated in consultation with relevant people 3.4 Collaborative relationships with other support/treatment services are developed and maintained to ensure high-quality client outcomes 4. Monitor and review case-management 4.1 Planned services, support and resources are regularly monitored against planned goals and objectives 4.2 Periodic adjustments to services, supports and resources, as required to best meet client-identified goals, are implemented 4.3 Client outcomes are evaluated, where possible in conjunction with client, and in consultation with relevant people 4.4 Findings are used to inform future practice REQUIRED SKILLS AND KNOWLEDGE This describes the essential skills and knowledge, and their level, required for this unit. Required Skills interpersonal communication skills to work with a complexity of clients, colleagues, management, and stakeholders across justice contexts communication and interview skills to conduct client assessment interviews that engage client participation and decision making negotiation and problem-solving skills applied to case-management that is informed by analysis of diversity, complexity and client-centred approaches research methodology and critical analysis skills to identify, source, document, and evaluate perspectives, practices and discourses relevant to contemporary justice system issues research and analytical skills to determine effective case-management planning, monitoring and review interpersonal communication and interview skills to develop case-management processes that address complex client communication, advocacy and leadership skills to work effectively with own and other relevant organisations literacy and technical writing skills to prepare documents and present reports organisational skills to manage timelines, agreed outcomes and contingency planning critical reflection skills to evaluate own performance and develop effective self-care approaches
curr22200vicjustice.docx