4.5 Qualitative Analysis This section presents the results and analysis of section C from the questionnaire, the results are generated from the interview conducted with 70 respondents. the additional questions for respondents were asked what are the “In types of services does bank of crdb render to them and if there are satisfy or not with the services rendered to them”? In response of which all the hundred percent (100%) of the respondents seem to be the knowing the services they receive from the bank such as: Saving, Withdraw, Deposti Deposit, ATMs Machines Service, Internet Bank, Insurance, Loan and Sim Banking. The eigthy two percent (82%) of respondents agree that they are actually satisfied with the services received from the bank which was 58 respondents out of 70 respondents. The reasons for them to be satisfied with services are: firstly it was the speed of service from ATMs machines which catches the attention of customers. Secondly it for the respondents satisfaction with some of the bank services it was from the simplification of their business in the issue of their transactions. Thirdly customers seem to have fewer complains than of other banks and trust and assurrances of their money. Twelve percent (12%) of the respondents disagreed that services quality received from the bank which lead to unsatisfactory by 23 respondents out of 70 respondents. The reasons behind for them not to be satisfied with the services are as follows: firstly, the reliability of the bank services through ATMs machine seems to serve very few in number which leads customers to find it difficult to get services. But also the shortage of branches seems to be very few which also are located only in
4.5 Qualitative Analysis This section presents the results and analysis of section C from the questionnaire, the results are generated from the interview conducted with 70 respondents. “In the additional questions for respondents were asked what are the types of services does bank of crdb render to them and if there are satisfy or not with the services rendered to them”? In response of which all the hundred percent (100%) of the respondents seem to be the knowing the services they receive from the bank such as: Saving, Withdraw, Deposti Deposit, ATMs Machines Service, Internet Bank, Insurance, Loan and Sim Banking. The eigthy two percent (82%) of respondents agree that they are actually satisfied with the services received from the bank which was 58 respondents out of 70 respondents. The reasons for them to be satisfied with services are: firstly it was the speed of service from ATMs machines which catches the attention of customers. Secondly it for the respondents satisfaction with some of the bank services it was from the simplification of their business in the issue of their transactions. Thirdly customers seem to have fewer complains than of other banks and trust and assurrances of their money. Twelve percent (12%) of the respondents disagreed that services quality received from the bank which lead to unsatisfactory by 23 respondents out of 70 respondents. The reasons behind for them not to be satisfied with the services are as follows: firstly, the reliability of the bank services through ATMs machine seems to serve very few in number which leads customers to find it difficult to get services. But also the shortage of branches seems to be very few which also are located only in
DISSERTATON_%2D_NOGATH_FINAL.docx