9.20 10.30am (70 min.) Topic 1: Understanding compliance 5 - 27 – 10.30 10.45am (15 min.) Morning tea break -- – 10.45 11.30am (45 min.) Topic 1 continued – 11.30am 12.30pm Topic 2: Managing service quality 28 - 36 – (60 min.) 12.30 1.15pm (45 min.) break -- – 1.15 3.15pm (120 min.) 3: Quality documentation practices 37 - 54 – 3.15 3.30pm (15 min.) Afternoon tea -- – 3.30 4.00pm (30 min.) Topic 3 continued – 4.00 5.00pm (60 min.) Topic 4: Monitoring and continuous 55 - 63 – improvement of program delivery Icons The session plans for the workshop provided on the following pages include a number of icons to assist you in easily identifying facilitation requirements: PowerPoint Evaluation /writing Activity individual Distribute materials – Activity - Use the board URL/links and/or additional Use the flipchart information Question Checklist
9.20 – 10.30am (70 min.) Topic 1: Understanding compliance 5 - 27 10.30 – 10.45am (15 min.) Morning tea break -- 10.45 – 11.30am (45 min.) Topic 1 continued 11.30am – 12.30pm (60 min.) Topic 2: Managing service quality 28 - 36 12.30 – 1.15pm (45 min.) break -- 1.15 – 3.15pm (120 min.) 3: Quality documentation practices 37 - 54 3.15 – 3.30pm (15 min.) Afternoon tea -- 3.30 – 4.00pm (30 min.) Topic 3 continued 4.00 – 5.00pm (60 min.) Topic 4: Monitoring and continuous improvement of program delivery 55 - 63 Icons The session plans for the workshop provided on the following pages include a number of icons to assist you in easily identifying facilitation requirements: PowerPoint Evaluation /writing Activity – individual Distribute materials Activity - Use the board URL/links and/or additional information Use the flipchart Question Checklist
des-contractual-compliance_facilitator-guide_final-for-website.docx