Staff engaged indirectly with carers in the delivery of activities e.g. Support staff moderating the online peer support Forum mediators forum. Professionally trained and qualified staff engaged directly with carers Specialist Carer coaches in the delivery of activities e.g. Peer group moderators Counsellors counsellors. Counsellors Staff engaged to (a) support the Back-office delivery of ancillary activities Staff and/or (b) those staff delivering client activities. Staff engaged directly with carers in the delivery of specialised Subcontracted services subcontracted to local Staff service providers, e.g. for planned and emergency respite care, etc. Tools To ensure a consistent approach and to enable the delivery of activities, the organisations are required to provide the following tools: Organisation Outcomes Regional Delivery Digital Counselling Online Peer Communications Measurement Category Description DSS Partners Provider Support Provider Provider Provider
Support staff Staff engaged indirectly with carers in the delivery of activities e.g. moderating the online peer support forum. Forum mediators Specialist Professionally trained and qualified staff engaged directly with carers in the delivery of activities e.g. counsellors. Carer coaches Peer group moderators Counsellors Counsellors Back-office Staff Staff engaged to (a) support the delivery of ancillary activities and/or (b) those staff delivering client activities. Subcontracted Staff Staff engaged directly with carers in the delivery of specialised services subcontracted to local service providers, e.g. for planned and emergency respite care, etc. Tools To ensure a consistent approach and to enable the delivery of activities, the organisations are required to provide the following tools: Category Description Organisation DSS Regional Delivery Partners Digital Counselling Provider Online Peer Support Provider Communications Provider Outcomes Measurement Provider
D18-406755-Appendix-A-ICSS-Service-Blueprint-accessible-version.docx