Additional to consider may be to alternate staff who lead the huddle or introduce the huddle in more than one department. SLIDE 10 Title: Testing and Implementation: Common Problems and Tips SAY: As you continue with additional tests, you may start to recognize some additional problems. For example, it is important to cross-train multiple staff to be able to the lead the huddle, in case the usual facilitator is absent. Think about making huddles part of your onboarding for new staff. You can include a description of what the huddle is, why it’s done, and when it’s done, so that new staff begin to see it as part of standard practice. Again, you should be aware that it may take some time for staff to see the benefits of the huddles. Remember, one of the central benefits is that it is a problem-surfacing mechanism. It may take time to surface problems and to put into place resources and projects to solve them. We’ll have more to say about problem solving in an upcoming module. SLIDE 11 Testimonials About the Benefits of Daily Huddles in the ASC Environment SAY: ASCs that adopted daily huddles provided great feedback. For example, one of the sites that tested the huddle with the Institute for Healthcare Improvement through a dedicated improvement project found a 10 percentage-point increase in its safety culture survey scores, and it cited the huddles as a major driving force in that change. The staff and management also felt that the huddles have improved engagement and the sense of staff empowerment, as you can see in this slide. If you’d like to learn more about daily huddles, you can view the dedicated component kit we have developed, which is available to you as well through the AHRQ Web site.
Additional to consider may be to alternate staff who lead the huddle or introduce the huddle in more than one department. SLIDE 10 Title: Testing and Implementation: Common Problems and Tips SAY: As you continue with additional tests, you may start to recognize some additional problems. For example, it is important to cross-train multiple staff to be able to the lead the huddle, in case the usual facilitator is absent. Think about making huddles part of your onboarding for new staff. You can include a description of what the huddle is, why it’s done, and when it’s done, so that new staff begin to see it as part of standard practice. Again, you should be aware that it may take some time for staff to see the benefits of the huddles. Remember, one of the central benefits is that it is a problem-surfacing mechanism. It may take time to surface problems and to put into place resources and projects to solve them. We’ll have more to say about problem solving in an upcoming module. SLIDE 11 Testimonials About the Benefits of Daily Huddles in the ASC Environment SAY: ASCs that adopted daily huddles provided great feedback. For example, one of the sites that tested the huddle with the Institute for Healthcare Improvement through a dedicated improvement project found a 10 percentage-point increase in its safety culture survey scores, and it cited the huddles as a major driving force in that change. The staff and management also felt that the huddles have improved engagement and the sense of staff empowerment, as you can see in this slide. If you’d like to learn more about daily huddles, you can view the dedicated component kit we have developed, which is available to you as well through the AHRQ Web site.
daily-huddles-facnotes.docx