more than one provider, they understand who to contact about each aspect of their care WELL-LED What evidence do you What action or change will What resource will you (W4 is not mandatory) have? you make? need? (people or tool) W1 How does the service promote a positive culture that is person-centred, open, inclusive and empowering? How are people and actively involved in developing the service? Is there an emphasis on support, fairness, transparency and an open culture?
more than one provider, they understand who to contact about each aspect of their care WELL-LED (W4 is not mandatory) What evidence do you have? What action or change will you make? What resource will you need? (people or tool) W1 How does the service promote a positive culture that is person-centred, open, inclusive and empowering? How are people and actively involved in developing the service? Is there an emphasis on support, fairness, transparency and an open culture?
CQC-key-lines-of-enquiry-for-community-services-evidence-and-action-plan.docx