6.23 Teleconferencing to facilitate conciliation 6.24 Speaking separately to the parties to facilitate conciliation What does service provider resolution involve and what is 6.25 the potential outcome? What types of issues may be suitable for service provider 6.26 resolution? 6.27 Planning service provider resolution Resolution approach - Service provider 6.28 Confirming the engagement of all parties resolution 6.29 Referring the issues to the service provider for resolution 6.30 Assessing the service provider’s resolution outcome What happens when new information is received during 6.31 service provider resolution? What does mediation involve and what is the potential 6.32 Resolution approach outcome? - Mediation 6.33 What of issues may be suitable for initiated mediation? What does investigation involve and what is the potential 6.34 outcome? 6.35 What types of issues may be suitable for investigation? Resolution approach Role of the officer in meeting the principles of good - Investigation 6.36 investigation Planning an investigation using the aged care – 6.37 investigation matrix 6.38 Collecting information sources and types – Activity 4: Collecting 6.39 Considerations about information the Scheme might receive information 6.40 Can officers take photographs or record interviews? What does an announced or unannounced site visit 6.41 involve? In what circumstances will a site visit to a residential service 6.42 or service provider’s office be conducted? 6.43 When would an onsite meeting be conducted? Activity 5: Powers of an authorised officer undertaking a site visit Undertaking a site 6.44 under the Aged Care Act 1997 visit or on-site meeting 6.45 interview 6.46 Exit interview 6.47 When will a site to a private home be conducted? 6.48 Planning for a site visit to a private home 6.49 Analysing collected information Activity 6: Assessing Making findings and conclusions in relation to a burden of collected information 6.50 proof Activity 7: Referrals When can the Scheme make a referral to another area or to other areas or 6.51 organisation? organisations
6.23 Teleconferencing to facilitate conciliation 6.24 Speaking separately to the parties to facilitate conciliation Resolution approach - Service provider resolution 6.25 What does service provider resolution involve and what is the potential outcome? 6.26 What types of issues may be suitable for service provider resolution? 6.27 Planning service provider resolution 6.28 Confirming the engagement of all parties 6.29 Referring the issues to the service provider for resolution 6.30 Assessing the service provider’s resolution outcome 6.31 What happens when new information is received during service provider resolution? Resolution approach - Mediation 6.32 What does mediation involve and what is the potential outcome? 6.33 What of issues may be suitable for initiated mediation? Resolution approach - Investigation 6.34 What does investigation involve and what is the potential outcome? 6.35 What types of issues may be suitable for investigation? 6.36 Role of the officer in meeting the principles of good investigation 6.37 Planning an investigation – using the aged care investigation matrix Activity 4: Collecting information 6.38 Collecting information – sources and types 6.39 Considerations about information the Scheme might receive 6.40 Can officers take photographs or record interviews? Activity 5: Undertaking a site visit or on-site meeting 6.41 What does an announced or unannounced site visit involve? 6.42 In what circumstances will a site visit to a residential service or service provider’s office be conducted? 6.43 When would an onsite meeting be conducted? 6.44 Powers of an authorised officer undertaking a site visit under the Aged Care Act 1997 6.45 interview 6.46 Exit interview 6.47 When will a site to a private home be conducted? 6.48 Planning for a site visit to a private home Activity 6: Assessing collected information 6.49 Analysing collected information 6.50 Making findings and conclusions in relation to a burden of proof Activity 7: Referrals to other areas or organisations 6.51 When can the Scheme make a referral to another area or organisation?
dss_accs_guidelines_-_final.docx