We take this matter very seriously and we’ve put in place additional controls to safeguard against this happening again and to make sure that we’re providing the highest standards in serving our customers. For more details see our Annual Report (). Behaving ethically and respecting human rights We expect everyone who works with us to follow our values, act with integrity and respect human rights. Doing business ethically We expect our people and our suppliers to act ethically in everything they do. The behaviours and practices we found in our Italian business, in addition to Ofcom's findings on Deemed Consent process in Openreach, have no place in BT. We take these issues extremely seriously and are putting in place new measures, controls and people to prevent them happening again. the right thing We expect our employees and suppliers to follow our ethics code: The Way We Work. This offers clear guidance on how we make decisions, including on gifts and hospitality, conflicts of interest, data privacy and human rights. We don't tolerate bribery or corruption in any form. This year, we’ve carried out an extensive review of the code. We'll launch the updated version in 2017/18. We require all our employees to complete annual training on The Way We Work: this year 99.3% of our people did so. We also provide further training on issues like anti-corruption to people who work in roles or environments where these risks are more prevalent. Senior managers must also sign up to an additional code of ethics with specific requirements for their roles. Building awareness Sometimes it’s hard to know what to do when confronted with a sensitive situation. That’s why we regularly publish case studies on real dilemmas faced by our employees as part of our ethics in action series. We share stories on ethics with senior managers through a quarterly newsletter, and encourage them to stress the importance of ethical behaviour when they talk to their teams. We’ve changed the way we report and measure the level of ethical engagement among our people. We’ve simplified the questions in our employee survey to encourage greater participation, and we changed the scoring system to make it easier to analyse the results. In January’s survey, 76% of
We take this matter very seriously and we’ve put in place additional controls to safeguard against this happening again and to make sure that we’re providing the highest standards in serving our customers. For more details see our Annual Report (). Behaving ethically and respecting human rights We expect everyone who works with us to follow our values, act with integrity and respect human rights. Doing business ethically We expect our people and our suppliers to act ethically in everything they do. The behaviours and practices we found in our Italian business, in addition to Ofcom's findings on Deemed Consent process in Openreach, have no place in BT. We take these issues extremely seriously and are putting in place new measures, controls and people to prevent them happening again. the right thing We expect our employees and suppliers to follow our ethics code: The Way We Work. This offers clear guidance on how we make decisions, including on gifts and hospitality, conflicts of interest, data privacy and human rights. We don't tolerate bribery or corruption in any form. This year, we’ve carried out an extensive review of the code. We'll launch the updated version in 2017/18. We require all our employees to complete annual training on The Way We Work: this year 99.3% of our people did so. We also provide further training on issues like anti-corruption to people who work in roles or environments where these risks are more prevalent. Senior managers must also sign up to an additional code of ethics with specific requirements for their roles. Building awareness Sometimes it’s hard to know what to do when confronted with a sensitive situation. That’s why we regularly publish case studies on real dilemmas faced by our employees as part of our ethics in action series. We share stories on ethics with senior managers through a quarterly newsletter, and encourage them to stress the importance of ethical behaviour when they talk to their teams. We’ve changed the way we report and measure the level of ethical engagement among our people. We’ve simplified the questions in our employee survey to encourage greater participation, and we changed the scoring system to make it easier to analyse the results. In January’s survey, 76% of
DeliveringourPurpose2016_17-Accessible.docx