being reported (during working hours). We will investigate 99.12% achieved over the X In June, two requests (out of 112 requests) were not responded to within the one reports of litter and quarter day requirement. We have improved our monitoring of requests, so hope we can dumped waste on public achieve a score of 100% in future. land within one day of it being reported to us. Major potholes on There were no major Roads & X Council roads that are potholes reported in Footpaths assessed as urgent will the quarter. Five be made safe within 24 potholes that were hours. If assessed as assessed as being non urgent, potholes will non-urgent were be temporarily made completed within the safe within 5 working timeframe. days and repaired within 20 working days. 18,000 m2 of footpaths 3,968 m2 of footpaths X will be upgraded each were upgraded this year. quarter, adding to the 3,058 m2 of footpaths upgraded in the first quarter of 2105. The amount of footpath works is expected to increase in the second half of the year, so we are still on track to meet this annual target. Footpaths determined to 111 requests attended to X be a tripping hazard will with an average response be made safe within 5 time of 3.2 days per working days. Where enquiry. Council assesses the footpath problem as 100% met the 5 day urgent, it will be made response time. safe within 24 hours. Trees We will inspect every The program for the X Council street tree at quarter fell slightly least once every two behind: 98% of the years and prune, if program was necessary. completed. It is expected the annual target will be achieved this year.
being reported (during working hours). We will investigate reports of litter and dumped waste on public land within one day of it being reported to us. 99.12% achieved over the quarter X In June, two requests (out of 112 requests) were not responded to within the one day requirement. We have improved our monitoring of requests, so hope we can achieve a score of 100% in future. Roads & Footpaths Major potholes on Council roads that are assessed as urgent will be made safe within 24 hours. If assessed as non urgent, potholes will be temporarily made safe within 5 working days and repaired within 20 working days. There were no major potholes reported in the quarter. Five potholes that were assessed as being non-urgent were completed within the timeframe. X 18,000 m2 of footpaths will be upgraded each year. 3,968 m2 of footpaths were upgraded this quarter, adding to the 3,058 m2 of footpaths upgraded in the first quarter of 2105. The amount of footpath works is expected to increase in the second half of the year, so we are still on track to meet this annual target. X Footpaths determined to be a tripping hazard will be made safe within 5 working days. Where Council assesses the footpath problem as urgent, it will be made safe within 24 hours. 111 requests attended to with an average response time of 3.2 days per enquiry. 100% met the 5 day response time. X Trees We will inspect every Council street tree at least once every two years and prune, if necessary. The program for the quarter fell slightly behind: 98% of the program was completed. It is expected the annual target will be achieved this year. X
customer-service-guarantee-quarterly-report-april-june2015.docx