Each Metrorail car has a sign which which describe everything the screen outlines instructions for emergency displays. evacuations. In the event of an MIDDLE TIER - (Below the screen). emergency, information is immediately The SmarTrip® Card dispenser is on the placed on the Passenger Information left, and the credit/debit card payment Display System (PIDS), and Metro staff insert is on the right. collaborates with the Council of BOTTOM TIER - The audio volume Governments - Fire Chiefs Subcommittee and Community Emergency Response control, the headphone jack, and the PIN teams in the region. pad are located on the angled section. The cash insert tray is located on the flat Evacuations with an assessment of area below, on the left side of the customers’ severity of injury. Those with machine. A receipt dispenser is located the most severe injuries are evacuated lower on the right side of the machine. first, followed by women and children, then those who need mobility assistance, To use Audio and finally individuals who do not need the screen. (To use headphones in assistance. Customers with disabilities lieu of speakers, touch the screen and who use mobility devices may initially be insert headphones to the audio jack next evacuated without the device and then to the pin pad). Use the toggle button to later reunited with the device. adjust volume. SmarTrip® Dispenser Machines To pay with cash SmarTrip® Card dispensers are Insert bills into the cash insert tray. When located at each Metro station. They are the machine has received $10 it will conveniently located near the fare automatically issue the SmarTrip® card vending machines. They are fully and provide you with a receipt. The equipped with Braille signage and audio machines only accept $1, $5, and $10 instructions. bills. Customers can purchase a SmarTrip® card for $10. The card $2 and is To pay with credit card loaded with $8 in fare value. The Insert your credit card into the card machines take cash, debit cards, and reader. Enter your zip code on the pin credit cards. pad. The machine will automatically issue the SmarTrip® card and provide Fare vending machines are organized you with a receipt. from top to bottom in this order: TOP TIER - The screen is on top. Touch To pay with debit card it and it will activate audio instructions
Each Metrorail car has a sign which outlines instructions for emergency evacuations. In the event of an emergency, information is immediately placed on the Passenger Information Display System (PIDS), and Metro staff collaborates with the Council of Governments - Fire Chiefs Subcommittee and Community Emergency Response teams in the region. Evacuations with an assessment of customers’ severity of injury. Those with the most severe injuries are evacuated first, followed by women and children, then those who need mobility assistance, and finally individuals who do not need assistance. Customers with disabilities who use mobility devices may initially be evacuated without the device and then later reunited with the device. SmarTrip® Dispenser Machines SmarTrip® Card dispensers are located at each Metro station. They are conveniently located near the fare vending machines. They are fully equipped with Braille signage and audio instructions. Customers can purchase a SmarTrip® card for $10. The card $2 and is loaded with $8 in fare value. The machines take cash, debit cards, and credit cards. Fare vending machines are organized from top to bottom in this order: TOP TIER - The screen is on top. Touch it and it will activate audio instructions which describe everything the screen displays. MIDDLE TIER - (Below the screen). The SmarTrip® Card dispenser is on the left, and the credit/debit card payment insert is on the right. BOTTOM TIER - The audio volume control, the headphone jack, and the PIN pad are located on the angled section. The cash insert tray is located on the flat area below, on the left side of the machine. A receipt dispenser is located lower on the right side of the machine. To use Audio the screen. (To use headphones in lieu of speakers, touch the screen and insert headphones to the audio jack next to the pin pad). Use the toggle button to adjust volume. To pay with cash Insert bills into the cash insert tray. When the machine has received $10 it will automatically issue the SmarTrip® card and provide you with a receipt. The machines only accept $1, $5, and $10 bills. To pay with credit card Insert your credit card into the card reader. Enter your zip code on the pin pad. The machine will automatically issue the SmarTrip® card and provide you with a receipt. To pay with debit card
Customer-Guide-Third-Edition-Word-Version.docx