Streamline the way we 2.14 Provide better advice for tenants Completed Mar SIM 15 manage anti-social on tackling anti-social behaviour on ASB case management has been reviewed and streamlined. behaviour and the EKH website including self-help Guidance on how to work with neighbours has been produced. encourage residents to advice FAQ’s are also included on the website signposting to other take greater organisations who may be able to support. responsibility for Medium resolving neighbour disputes Updated to include new legislation 2.15 Develop clearer guidance for Dec OMs Completed. Leaflet available that provides guidance. 14 /SIM tenants about what we can and will do to tackle anti-social behaviour low 2.16 Develop on on-line tools for Mar SIM Completed. On line reporting tool on website and in use. EKH 15 reporting anti-social behaviour and diary on line for downloading on ASB information page. recording diary events medium 2.17 Develop risk assessment tool to Mar SIM Completed. In use in all areas. 15 determine the response to a report of anti-social behaviour ( trial on the medium EKS toolkit) 2.18 Develop clearer guidance to Completed. Action contained with 2.16 above. Mar OM 15 make it clearer to complainants where we cannot or do not intend to Low take action
Medium Streamline the way we manage anti-social behaviour and encourage residents to take greater responsibility for resolving neighbour disputes 2.14 Provide better advice for tenants on tackling anti-social behaviour on the EKH website including self-help advice Mar 15 SIM Completed ASB case management has been reviewed and streamlined. Guidance on how to work with neighbours has been produced. FAQ’s are also included on the website signposting to other organisations who may be able to support. Updated to include new legislation low 2.15 Develop clearer guidance for tenants about what we can and will do to tackle anti-social behaviour Dec 14 OMs /SIM Completed. Leaflet available that provides guidance. medium 2.16 Develop on on-line tools for reporting anti-social behaviour and recording diary events Mar 15 SIM Completed. On line reporting tool on website and in use. EKH diary on line for downloading on ASB information page. medium 2.17 Develop risk assessment tool to determine the response to a report of anti-social behaviour ( on the EKS toolkit) Mar 15 SIM Completed. In use in all areas. Low 2.18 Develop clearer guidance to make it clearer to complainants where we cannot or do not intend to take action Mar 15 OM Completed. Action contained with 2.16 above. trial
Delivery-Plan-14-15-Year-end-review-v-2-28th-May.docx