Microsoft Dynamics Customer Solution Case Study Multichannel Leader Doubles Size, Streamlines Operations, Improves Customer Service “Instead of talking about technology, today we talk a Overview Country or Region: United States lot more about what we want to accomplish and where Industry: Retail—Specialty retailing we want to take the business. We are also very happy Customer Profile with the solution’s cost-of-ownership.” The Cable Shopping Network (CSN) is a fast-growing category leader in Jay Poplawski, Co-CEO and Co-Founder, Cable Shopping Network multichannel sales of collectible coins and numismatic continuity programs. The Cable Shopping Network (CSN) sells collectible coins Business Situation through multiple channels, engaging thousands of customers in CSN needed to manage growth while continuity programs. The company had plans to grow, but the maintaining best possible service quality and customer retention, improve visibility technology in place lacked the flexibility and reliability to of inventory and customer information, support CSN’s complex operations and service commitment. and increase order fulfillment efficiency. CSN implemented Microsoft Dynamics AX with JunctionMCR Solution from Microsoft Gold Certified Partner Junction Solutions. With The company implemented Microsoft Dynamics AX together with JunctionMCR the integrated solution, CSN has gained accurate, real-time from Junction Solutions as the unified visibility of inventory and customer data, streamlined order infrastructure to support and streamline business activities. fulfillment, and doubled its transaction volume through a joint venture, without needing to invest in expensive customization. Benefits Take a winning business model to the Now, customer fulfillment is efficient and accurate, with a 97 next level percent error-free order fulfillment rate. The sales team can close Pursue accelerated growth without boosting resource overhead more business and retain customers effectively, and executives Boost service excellence with can confidently plan for continued growth. streamlined fulfillment Increase customer retention and the ability to close sales
Microsoft Dynamics Customer Solution Case Study Multichannel Leader Doubles Size, Streamlines Operations, Improves Customer Service Overview Country or Region: United States Industry: Retail—Specialty retailing Customer Profile The Cable Shopping Network (CSN) is a fast-growing category leader in multichannel sales of collectible coins and numismatic continuity programs. Business Situation CSN needed to manage growth while maintaining best possible service quality and customer retention, improve visibility of inventory and customer information, and increase order fulfillment efficiency. Solution The company implemented Microsoft Dynamics AX together with JunctionMCR from Junction Solutions as the unified infrastructure to support and streamline business activities. Benefits Take a winning business model to the next level Pursue accelerated growth without boosting resource overhead Boost service excellence with streamlined fulfillment Increase customer retention and the ability to close sales “Instead of talking about technology, today we talk a lot more about what we want to accomplish and where we want to take the business. We are also very happy with the solution’s cost-of-ownership.” Jay Poplawski, Co-CEO and Co-Founder, Cable Shopping Network The Cable Shopping Network (CSN) sells collectible coins through multiple channels, engaging thousands of customers in continuity programs. The company had plans to grow, but the technology in place lacked the flexibility and reliability to support CSN’s complex operations and service commitment. CSN implemented Microsoft Dynamics AX with JunctionMCR from Microsoft Gold Certified Partner Junction Solutions. With the integrated solution, CSN has gained accurate, real-time visibility of inventory and customer data, streamlined order fulfillment, and doubled its transaction volume through a joint venture, without needing to invest in expensive customization. Now, customer fulfillment is efficient and accurate, with a 97 percent error-free order fulfillment rate. The sales team can close more business and retain customers effectively, and executives can confidently plan for continued growth.
CSN_Case_Study0.docx