Inappropriate Actual or attempted unwanted sexual actions (or All incidents which meet this definition All incidents which meet this definition sexual allegations of such actions) that result in should be classified as should be classified as impact’ ‘non-major ‘non-major behaviour impact harm to the client, unless the impact’ unless the incident is linked to: unless the incident is linked to: relevant behaviour meets the definition of sexual an escalation in the severity or an escalation in the severity or abuse, in which case it must always be reported frequency of dangerous actions frequency of dangerous actions as major impact (see definition below). abnormal actions outside the known abnormal actions outside the known behavioural patterns of that client. behavioural patterns of that client. Where the level of harm to the client has a major impact nature, the incident must be reported instead as sexual abuse – see below for definition. Use of professional judgement is required based on the categorisation process outlined in section 3.3. Injury Actions or behaviours that unintentionally cause Use the categorisation process outlined Use the categorisation process outlined in harm which requires first aid or medical attention. in section 3.3. section 3.3. Includes both explained and unexplained injuries. Medication Refers to any in the administration of a client’s Misuse of psychotropic medicines Use the categorisation process outlined in error prescribed medication, where the service provider administered by a staff member must be section 3.3. is responsible for such administration. Includes: reported as major impact. the administration of incorrect medication missed medication the incorrect or unauthorised administration of PRN (from the Latin re nata’) restraint ‘pro medication psychotropic medicines misuse client refusal of prescribed or authorised medication pharmacy error (an error in the dispensing of medication).
Inappropriate sexual behaviour Actual or attempted unwanted sexual actions (or allegations of such actions) that result in impact harm to the client, unless the relevant behaviour meets the definition of sexual abuse, in which case it must always be reported as major impact (see definition below). All incidents which meet this definition should be classified as ‘non-major impact’ unless the incident is linked to: an escalation in the severity or frequency of dangerous actions abnormal actions outside the known behavioural patterns of that client. Where the level of harm to the client has a major impact nature, the incident must be reported instead as sexual abuse – see below for definition. Use of professional judgement is required based on the categorisation process outlined in section 3.3. All incidents which meet this definition should be classified as ‘non-major impact’ unless the incident is linked to: an escalation in the severity or frequency of dangerous actions abnormal actions outside the known behavioural patterns of that client. Injury Actions or behaviours that unintentionally cause harm which requires first aid or medical attention. Includes both explained and unexplained injuries. Use the categorisation process outlined in section 3.3. Use the categorisation process outlined in section 3.3. Medication error Refers to any in the administration of a client’s prescribed medication, where the service provider is responsible for such administration. Includes: the administration of incorrect medication missed medication the incorrect or unauthorised administration of PRN (from the Latin ‘pro re nata’) restraint medication psychotropic medicines misuse client refusal of prescribed or authorised medication pharmacy error (an error in the dispensing of medication). Misuse of psychotropic medicines administered by a staff member must be reported as major impact. Use the categorisation process outlined in section 3.3.
Client-incident-management-guide-November-2017.docx