LET THE PRACTICE KNOW YOUR VIEWS St Helens Medical Centre is always looking for ways to improve the services it offers to patients. To do this effectively, the practice needs to know what you think about the services you receive. Tell us what we do best, where we don’t meet your expectations plus any ideas and suggestions you may have. Only by listening to you can the practice continue to build and improve upon the service it offers. TELL US ABOUT OUR SERVICE BY COMPLETING THE COMMENTS FORM IN THIS LEAFLET Could you easily get through on the telephone? Did you get an appointment with the practitioner you wanted to see? Were you seen within 20 minutes of your scheduled appointment time? Were our staff helpful and courteous? PRACTICE COMPLAINTS PROCEDURE If you have a complaint about the service you have received from any member of staff working in this practice, please let us know. The practice operates a Complaints Procedure as part of the NHS system for dealing with complaints. Our complaints system meets national criteria. Note: If you make a complaint it is practice policy to ensure you are not discriminated against, or subjected to any negative effect on your care, treatment or support.
LET THE PRACTICE KNOW YOUR VIEWS St Helens Medical Centre is always looking for ways to improve the services it offers to patients. To do this effectively, the practice needs to know what you think about the services you receive. Tell us what we do best, where we don’t meet your expectations plus any ideas and suggestions you may have. Only by listening to you can the practice continue to build and improve upon the service it offers. TELL US ABOUT OUR SERVICE BY COMPLETING THE COMMENTS FORM IN THIS LEAFLET Could you easily get through on the telephone? Did you get an appointment with the practitioner you wanted to see? Were you seen within 20 minutes of your scheduled appointment time? Were our staff helpful and courteous? PRACTICE COMPLAINTS PROCEDURE If you have a complaint about the service you have received from any member of staff working in this practice, please let us know. The practice operates a Complaints Procedure as part of the NHS system for dealing with complaints. Our complaints system meets national criteria. Note: If you make a complaint it is practice policy to ensure you are not discriminated against, or subjected to any negative effect on your care, treatment or support.
ComplaintsCommentsLeaflet.doc.docx