Ensure that all statutory responsibilities are met, including published Trading Standards, Fire Regulations and Health & Safety Regulations Hold shop keys, opening and closing the premises for trading hours and responding to emergency call out if and when necessary Ensure that all working areas of the shop are efficiently and safely organised. Ensure that all premises are secure and volunteers remain security conscious and are following the correct procedures Stock Assess space management on the shop floor ensuring best-selling lines are correctly merchandised Monitor the income for recycled stock. Process donations ready for sale ensuring the best possible return for all items Maintain stocks of new goods for sale following Hospice procedures Work as a key part of the wider Income Generation team to promote events and other initiatives. Marketing and Representation of ECH Hospice Enhance the image of ECH by being professional, calm and kind at all times. Liaise with Hospice depts. as necessary ensure that all queries are answered promptly, and that information held in the shop is up to date Maintain good relations with the public, trade councils, landlords and neighbouring retailers Line Management Assist in the recruitment of quality, reliable support staff (Assistant Manager/eCommerce Supervisor) Set rotas and notify Commercial Manager of all staff holiday/sickness Ensure assistant manager is fully trained and able to manage the shop in your absence Volunteer Management Recruit quality, reliable voluntary staff (working with the central Volunteer Coordinator) Ensure that the shop has the correct level of personnel throughout the year Identify specific training needs/ help for volunteers Delegate appropriate tasks to volunteers and ensure they are fully trained and able to carry out the tasks required of them Administration Ensure all administration is actioned correctly Ensure that all administrative and financial procedures are followed including banking, weekly returns, maintenance of cash account, performance returns, and volunteer records. General Undertake any other appropriate duties required to achieve performance targets and realise the full potential of the shops To act at all times in a professional manner, respecting the needs of colleagues and to maintain a harmonious working environment Undertake such training as is agreed with the Income Generation Director This job description is subject to amendment and may be changed from time to time. 4. Person Specification Experience
Ensure that all statutory responsibilities are met, including published Trading Standards, Fire Regulations and Health & Safety Regulations Hold shop keys, opening and closing the premises for trading hours and responding to emergency call out if and when necessary Ensure that all working areas of the shop are efficiently and safely organised. Ensure that all premises are secure and volunteers remain security conscious and are following the correct procedures Stock Assess space management on the shop floor ensuring best-selling lines are correctly merchandised Monitor the income for recycled stock. Process donations ready for sale ensuring the best possible return for all items Maintain stocks of new goods for sale following Hospice procedures Work as a key part of the wider Income Generation team to promote events and other initiatives. Marketing and Representation of ECH Hospice Enhance the image of ECH by being professional, calm and kind at all times. Liaise with Hospice depts. as necessary ensure that all queries are answered promptly, and that information held in the shop is up to date Maintain good relations with the public, trade councils, landlords and neighbouring retailers Line Management Assist in the recruitment of quality, reliable support staff (Assistant Manager/eCommerce Supervisor) Set rotas and notify Commercial Manager of all staff holiday/sickness Ensure assistant manager is fully trained and able to manage the shop in your absence Volunteer Management Recruit quality, reliable voluntary staff (working with the central Volunteer Coordinator) Ensure that the shop has the correct level of personnel throughout the year Identify specific training needs/ help for volunteers Delegate appropriate tasks to volunteers and ensure they are fully trained and able to carry out the tasks required of them Administration Ensure all administration is actioned correctly Ensure that all administrative and financial procedures are followed including banking, weekly returns, maintenance of cash account, performance returns, and volunteer records. General Undertake any other appropriate duties required to achieve performance targets and realise the full potential of the shops To act at all times in a professional manner, respecting the needs of colleagues and to maintain a harmonious working environment Undertake such training as is agreed with the Income Generation Director This job description is subject to amendment and may be changed from time to time. 4. Person Specification Experience
Charity-Furniture-Shop-and-Online--Manager-JD.docx