52.86% 54.29% 55.84% 56.93% 56.64% 55% 55% n/a Green Green Green Green Services Commercial Ongoing work continues in cleansing Supplier Data and updating SME Payment terms. Additional work required to identify disputed Invoices from Feeder Systems which are not currently recorded 71% (Feeder Systems account Red (as for 75% of invoices paid). target 69% 71% Further work also required n/a n/a 77% 80% n/a Green Amber to identify copy invoices to (received late) and 77% in Resources approval turnaround Q3) times. It is forecast that the year-end target will not be met and a Performance Improvement Plan will now be developed to address future performance in this area.
Commercial Services 52.86% Green 54.29% Green 55.84% Green 56.93% 56.64% Green 55% 55% n/a Resources n/a n/a 69% Green 71% Amber 71% Red (as target to 77% in Q3) 77% 80% n/a Ongoing work continues in cleansing Supplier Data and updating SME Payment terms. Additional work required to identify disputed Invoices from Feeder Systems which are not currently recorded (Feeder Systems account for 75% of invoices paid). Further work also required to identify copy invoices (received late) and approval turnaround times. It is forecast that the year-end target will not be met and a Performance Improvement Plan will now be developed to address future performance in this area.
council-performance-report-q3-2017-18-appendix-1-service-performance.docx