To achieve the criteria you must show that you are able to: Unit Criterion reference Describe the different types of customer service provided by two 4 2A.P1 selected businesses. Describe the characteristics of consistent and reliable customer 4 2A.P2 service. Explain how organisational procedures and legislation contribute 4 2A.P3 to consistent and reliable customer service. Explain how legislative and regulatory requirements affect 4 2A.P4 customer service in a selected business. Compare how two selected businesses satisfy customers. 4 2A.M1 Explain how a selected business attempts to exceed customer 4 2A.M2 expectations. Compare the impact of legislative and regulatory requirements 4 2A.M3 affecting customer service on a selected business. Assess the effect of providing consistent and reliable customer 4 2A.D1 service on the reputation of a selected business. Sources of Websites information If you have not achieved the Level 2 criteria, your work will be assessed to determine if the following Level 1 criteria have been met. To achieve the criteria you must show that you are able to: Unit Criterion reference Define customer service, giving an example of a customer service 4 1A.1 role in a selected business. Identify features of consistent and reliable customer service. 4 1A.2 Identify how organisational procedures contribute to consistent and 4 1A.3 reliable customer service. Outline how legislative and regulatory requirements affect customer 4 1A.4 service in a selected business.
To achieve the criteria you must show that you are able to: Unit Criterion reference Describe the different types of customer service provided by two selected businesses. 4 2A.P1 Describe the characteristics of consistent and reliable customer service. 4 2A.P2 Explain how organisational procedures and legislation contribute to consistent and reliable customer service. 4 2A.P3 Explain how legislative and regulatory requirements affect customer service in a selected business. 4 2A.P4 Compare how two selected businesses satisfy customers. 4 2A.M1 Explain how a selected business attempts to exceed customer expectations. 4 2A.M2 Compare the impact of legislative and regulatory requirements affecting customer service on a selected business. 4 2A.M3 Assess the effect of providing consistent and reliable customer service on the reputation of a selected business. 4 2A.D1 Sources of information Websites If you have not achieved the Level 2 criteria, your work will be assessed to determine if the following Level 1 criteria have been met. To achieve the criteria you must show that you are able to: Unit Criterion reference Define customer service, giving an example of a customer service role in a selected business. 4 1A.1 Identify features of consistent and reliable customer service. 4 1A.2 Identify how organisational procedures contribute to consistent and reliable customer service. 4 1A.3 Outline how legislative and regulatory requirements affect customer service in a selected business. 4 1A.4
btec_assignment_brief_la_a.docx