Helpdesk Step Step Description Timing Method By / From To Contact the Helpdesk with a Helpdesk As required Email / Telephone / System Request. Facsimile Operators Log the Helpdesk Request and acknowledge Within 1 WD of Telephone / Email System Operators receipt of the request. receipt of Helpdesk Request Consider the Helpdesk Request and provide Within the Telephone / Email System Operators Party the necessary information to the Party to timescales that have resolve the Helpdesk Request. Close the been agreed with Helpdesk Request. the
Helpdesk Step Step Description Timing Method By / From To Contact the Helpdesk with a Helpdesk Request. As required Email / Telephone / Facsimile System Operators Log the Helpdesk Request and acknowledge receipt of the request. Within 1 WD of receipt of Helpdesk Request Telephone / Email System Operators Consider the Helpdesk Request and provide the necessary information to the Party to resolve the Helpdesk Request. Close the Helpdesk Request. Within the timescales that have been agreed with the Telephone / Email System Operators Party
CMC-AP-5-System-Operation-Testing-Support.docx