and the ready exchange of and the ready exchange of and the ready exchange of and the ready exchange of information). information). information). information). Issues mostly resolved Issues resolved in a timely Issues always resolved Issues always resolved slowly and inefficiently due and efficient manner quickly and efficiently very quickly and efficiently to generally ineffective through open and effective through open and very through excellent communication and communication. effective communication. communication. Very attitude. in maintaining an excellent relationship. (b) Community An inadequate initial A satisfactory initial A good initial community An excellent initial Daily diaries. relations community engagement community engagement engagement plan. community engagement Complaints register. plan. plan. Initial community plan. Commitment Initial community Initial community engagement plan finalised Initial community Register. engagement plan finalised engagement plan finalised and accepted earlier than engagement plan finalised Interim Contractor and accepted later than and accepted on time or in required or earlier than the and accepted much earlier Performance Report. required or after some the time required by the time required by the than required or much delays and later than the contract. contract. earlier than the time time required by the Liaison with community Liaison with community required by the contract. contract. and stakeholders mostly and stakeholders almost Liaison with community Liaison with community effective and mostly always very effective and and stakeholders always and stakeholders fairly almost always excellent and always effective but sometimes Attitude to community confrontational. engagement met the Attitude to community Attitude to community Attitude to community acceptable standard. engagement was above engagement was well engagement was the Satisfactory complaints the acceptable standard. above acceptable acceptable standard. management. Complaints Good complaints standard. Inadequate complaints mostly handled with management. Complaints Excellent complaints management. Complaints respect and consideration. nearly always handled management. Complaints sometimes handled with Complaints almost always with respect and always handled with respect and consideration. resolved in a timely and consideration. Complaints respect and consideration. Complaints mostly efficient manner through nearly always resolved Complaints always resolved slowly and open and effective quickly and efficiently resolved very quickly and inefficiently through poor communication. Very few through open and very efficiently through and generally ineffective complaints remain effective communication. excellent communication. communication. Some unresolved. No unresolved complaints. Very proactive in complaints remain maintaining excellent unresolved. community relations. No unresolved complaints. Some complimentary comments received.
and the ready exchange of information). Issues mostly resolved slowly and inefficiently due to generally ineffective communication and attitude. and the ready exchange of information). Issues resolved in a timely and efficient manner through open and effective communication. and the ready exchange of information). Issues always resolved quickly and efficiently through open and very effective communication. and the ready exchange of information). Issues always resolved very quickly and efficiently through excellent communication. Very in maintaining an excellent relationship. (b) Community relations An inadequate initial community engagement plan. Initial community engagement plan finalised and accepted later than required or after some delays and later than the time required by the contract. Liaison with community and stakeholders fairly effective but sometimes confrontational. Attitude to community engagement was the acceptable standard. Inadequate complaints management. Complaints sometimes handled with respect and consideration. Complaints mostly resolved slowly and inefficiently through poor and generally ineffective communication. Some complaints remain unresolved. A satisfactory initial community engagement plan. Initial community engagement plan finalised and accepted on time or in the time required by the contract. Liaison with community and stakeholders mostly effective and mostly Attitude to community engagement met the acceptable standard. Satisfactory complaints management. Complaints mostly handled with respect and consideration. Complaints almost always resolved in a timely and efficient manner through open and effective communication. Very few complaints remain unresolved. A good initial community engagement plan. Initial community engagement plan finalised and accepted earlier than required or earlier than the time required by the contract. Liaison with community and stakeholders almost always very effective and almost always Attitude to community engagement was above the acceptable standard. Good complaints management. Complaints nearly always handled with respect and consideration. Complaints nearly always resolved quickly and efficiently through open and very effective communication. No unresolved complaints. An excellent initial community engagement plan. Initial community engagement plan finalised and accepted much earlier than required or much earlier than the time required by the contract. Liaison with community and stakeholders always excellent and always Attitude to community engagement was well above acceptable standard. Excellent complaints management. Complaints always handled with respect and consideration. Complaints always resolved very quickly and efficiently through excellent communication. Very proactive in maintaining excellent community relations. No unresolved complaints. Some complimentary comments received. Daily diaries. Complaints register. Commitment Register. Interim Contractor Performance Report.
CO503-1_Performance_Rating_of_Contractor_by_DPTI_Feb_2016.docx