Permitting Rated as Smooth External Feedback Experience Sailing Surveys per quarter to recent customers to obtain feedback on permit work product, quality, and customer service. 2 Reduce TIH Reduce the # of 36 permit Maintain TIH Quarterly 43 44 44 applications in applications with TIH > 90 days at 9 applications applications applications house > 90 days > 90 days as of applications by 75%. 9/9/16. Reduce 36 by 75% = 9. 2 Reduce Review all open 20% of sites 20% of 193 = 39 8 sites 11 sites 14 sites number of sites annually to based number of 39 sites open Waste determine open sites as of Cleanup sites possible closure 6/30/2016: 193 open sites 188 open 190 open 189 open 59 inactive sites 59 inactive 61 inactive 56 inactive 137 Petroleum sites 144 petro 130 petro 125 1 Customer Review projects, Track and report 10 per qtr 10 Service - and quarterly Permitting processes to and Waste identify cost Cleanup savings, efficiencies, and Benefits to benefits to the Customer customer without adverse impact to human health, groundwater, surface water, or environment
External Feedback Permitting Experience Surveys per quarter to recent customers to obtain feedback on permit work product, quality, and customer service. Rated as Smooth Sailing 2 Reduce TIH Reduce the # of applications in house > 90 days by 75%. 36 permit applications with TIH > 90 days as of 9/9/16. Reduce 36 by 75% = 9. Maintain TIH > 90 days at 9 applications Quarterly 43 applications 44 applications 44 applications 2 Reduce number of open Waste Cleanup sites Review all open sites annually to determine possible closure 20% of sites based number of open sites as of 6/30/2016: 193 open sites 59 inactive sites 137 Petroleum sites 20% of 193 = 39 sites 39 8 sites 188 open 59 inactive 144 petro 11 sites 190 open 61 inactive 130 petro 14 sites 189 open 56 inactive 125 1 Customer Service - Permitting and Waste Cleanup Benefits to the Customer Review projects, and processes to identify cost savings, efficiencies, and benefits to customer without adverse impact to human health, groundwater, surface water, or environment Track and report quarterly 10 per qtr 10
CD%20Business%20Plan%20FY1617%20Q3.docx