goals. Works with a wide range of teams and readily shares lessons learned and credit for team accomplishments. Comments: Role Related % Meets Definition Proficiency Expectations Competency Expectations Building Builds both formal and informal Intermediate: Establishes and Relationships professional networks. Maintains and maintains relationships and extends networks within, across, and alliances. Shares information and external to organizational boundaries. readily determines to whom to go Obtains and shares information, for relevant information. and problems. Solicits advice, support, assistance and feedback in the championship, sponsorship, and problem process. Partners commitment that result in smooth with others to achieve expectations. transitions of change and the development of mutually acceptable solutions. Comments: Business Solicits information on enterprise Intermediate: Develops and Enterprise direction, goals, and industry implements technical solutions that Knowledge competitive environment to determine meet operational improvement how own function can add value to the Ensures that decisions are organization and to customers. Makes supported by relevant stakeholders, decisions and recommendations as well as sound performance data. clearly linked to the organization's Effectively communicates strategy and financial goals, reflecting technology changes to clients and an awareness of external dynamics. how the changes affect their Demonstrates awareness by providing business drivers. clear explanations for actions taken relative to customer requirements, needs, and industry trends. Comments: Change Identifies and acts upon opportunities Intermediate (I): Participates in Advocate for continuous improvement. change programs by planning Encourages prudent risk-taking, implementation activities with other exploration of alternative approaches, change champions. Interprets the and organizational learning. meaning of new strategic directions Demonstrates personal commitment to for the work group and sets change through actions and words. objectives and standards. Mobilizes others to support change Implements monitoring and through times of stress and feedback systems. Evaluates uncertainty. progress and finds ways of making continuous improvements. Solicits and offers ideas for improving primary business processes. Improves effectiveness and efficiency through the involvement of peers and business partners by initiating new approaches. Comments:
goals. Works with a wide range of teams and readily shares lessons learned and credit for team accomplishments. Comments: Role Related Competency Definition Proficiency Expectations % Meets Expectations Building Relationships Builds both formal and informal professional networks. Maintains and extends networks within, across, and external to organizational boundaries. Obtains and shares information, and problems. Solicits advice, support, championship, sponsorship, and commitment that result in smooth transitions of change and the development of mutually acceptable solutions. Intermediate: Establishes and maintains relationships and alliances. Shares information and readily determines to whom to go for relevant information. assistance and feedback in the problem process. Partners with others to achieve expectations. Comments: Business Enterprise Knowledge Solicits information on enterprise direction, goals, and industry competitive environment to determine how own function can add value to the organization and to customers. Makes decisions and recommendations clearly linked to the organization's strategy and financial goals, reflecting an awareness of external dynamics. Demonstrates awareness by providing clear explanations for actions taken relative to customer requirements, needs, and industry trends. Intermediate: Develops and implements technical solutions that meet operational improvement Ensures that decisions are supported by relevant stakeholders, as well as sound performance data. Effectively communicates technology changes to clients and how the changes affect their business drivers. Comments: Change Advocate Identifies and acts upon opportunities for continuous improvement. Encourages prudent risk-taking, exploration of alternative approaches, and organizational learning. Demonstrates personal commitment to change through actions and words. Mobilizes others to support change through times of stress and uncertainty. Intermediate (I): Participates in change programs by planning implementation activities with other change champions. Interprets the meaning of new strategic directions for the work group and sets objectives and standards. Implements monitoring and feedback systems. Evaluates progress and finds ways of making continuous improvements. Solicits and offers ideas for improving primary business processes. Improves effectiveness and efficiency through the involvement of peers and business partners by initiating new approaches. Comments:
Client-Services-Manager-Competency.docx