Evaluate other channels for positive identification with engagement and make BSO and its functions increases in recommendations as 2018-19. appropriate. Specific questions on positive identification to be developed for customer survey to be included in BSO pulse survey by March 2018. Review BSO branding to ensure Clients that positively identify Client survey positive – consistency of communication with BSO increases in 2018-19 identification satisfaction – across all areas Annual Customer Survey to increases by 5% baseline and subsequently Staff engagement increases in Develop a strapline for BSO. measure. line with target of 5% Strapline to be in place by December 2017. Specific questions on positive identification to be developed for customer survey by March 2018. Develop a dissemination policy on The Communication Co-Ordinator Customer and satisfaction critical information good & bad should work with Directorates to ratings increase by 5% – news. Staff should be the first to develop processes to disseminate Behaviours and culture begins to know about good news and our BSO business information by change and is picked up through success and similarly not learn December 2017. pulse surveys
Evaluate other channels for engagement and make recommendations as appropriate. positive identification with BSO and its functions increases in 2018-19. Specific questions on positive identification to be developed for customer survey to be included in BSO pulse survey by March 2018. Review BSO branding to ensure consistency of communication across all areas Develop a strapline for BSO. Clients that positively identify with BSO increases in 2018-19 – Annual Customer Survey to baseline and subsequently measure. Strapline to be in place by December 2017. Specific questions on positive identification to be developed for customer survey by March 2018. Client survey – positive identification satisfaction increases by 5% Staff engagement increases in line with target of 5% Develop a dissemination policy on critical information – good & bad news. Staff should be the first to know about good news and our success and similarly not learn The Communication Co-Ordinator should work with Directorates to develop processes to disseminate BSO business information by December 2017. Customer and satisfaction ratings increase by 5% Behaviours and culture begins to change and is picked up through pulse surveys
BSO_COMMUNICATION_-_implemenation_plan_V2.docx