2. We have spoken to Whether people are in Service has been July 2018 control of their daily life many people to understand what matters Whether people are to them when it to treated with respect accessible information and this will be used in People have access to making any changes advocacy to participate fully, have voice, choice 3. An Independent and control Advocacy Service is being developed Equality legislation is adhered to 1.2.3 Access remains People have told us Access is no longer a 1. Peer led approach to Co-production Group/ barrier problematic this what is problematic and improving access to be Local Authority team – access to equipment, have also told us how developed, making responsible for Hearing loops and BSL information, services we can improve in these recommendations based on supporting access to in main public access and transport etc. areas the conversations we have services/Corporate points held with citizens Complaints August 2018 1.2.4 Simplify the There has been a 1. Report that the issues Social Services -Ffion Direct Payments significant level of citizen raised in this strategy have Larsen process and improve engagement in the been considered and March 2018 information available development of the new addressed by the Independent Living Independent Living Team Team 1.2.5 Communication Co-productive Feeling listened to 1. Consider with citizens how Co-production with citizens needs to approaches should be communication will be Group/Communication Accessible communication: improve across the helping with some of this improved and report on any officers within the board actions that will be Local Using e-mail or text for communicating with undertaken Authority/Corporate people who are deaf Access to Services colleagues
2. We have spoken to many people to understand what matters to them when it to accessible information and this will be used in making any changes 3. An Independent Advocacy Service is being developed Whether people are in control of their daily life Whether people are treated with respect People have access to advocacy to participate fully, have voice, choice and control Equality legislation is adhered to Service has been July 2018 1.2.3 Access remains problematic – this access to equipment, information, services and transport etc. People have told us what is problematic and have also told us how we can improve in these areas Access is no longer a barrier Hearing loops and BSL in main public access points 1. Peer led approach to improving access to be developed, making recommendations based on the conversations we have held with citizens Co-production Group/ Local Authority team responsible for supporting access to services/Corporate Complaints August 2018 1.2.4 Simplify the Direct Payments process and improve information available There has been a significant level of citizen engagement in the development of the new Independent Living Team 1. Report that the issues raised in this strategy have been considered and addressed by the Independent Living Team Social Services -Ffion Larsen March 2018 1.2.5 Communication with citizens needs to improve across the board Co-productive approaches should be helping with some of this Feeling listened to Accessible communication: Using e-mail or text for communicating with people who are deaf 1. Consider with citizens how communication will be improved and report on any actions that will be undertaken Co-production Group/Communication officers within the Local Authority/Corporate Access to Services colleagues
Commissioning_Strategy_PD_Action_Plan_Final.docx