Ability to solve problems How Do We Communicate? We communicate in three major ways: Spoken: There are two components to spoken communication. Verbal: This is what you are saying. Paraverbal: This means how you say it your tone, speed, pitch, and volume. – Non-Verbal: These are the gestures and body language that accompany your words. Some examples: arms folded across your chest, tracing circles in the air, tapping your feet, or having a hunched-over posture. Written: Communication can also take place via fax, e-mail, or written word. Other Factors in Communication Other communication factors that we need to consider. Method: The method in which the communicator shares his or her message is important as it has an effect on the message itself. Communication methods include person-to-person, telephone, e-mail, fax, radio, public presentation, television broadcast, and many more! Mass: The number of people receiving the message. Audience: The person or people receiving the message affect the message, too. Their understanding of the topic and the way in which they receive the message can affect how it is interpreted and understood. Module Three: Understanding Communication Barriers On the surface, communication seems pretty simple. I talk, you listen. You send me an e-mail, I read it. Larry King makes a TV show, we watch it. Like most things in life, however, communication is far more complicated than it seems. Let’s look at some of the most common barriers and how to reduce their impact on communication.
Ability to solve problems How Do We Communicate? We communicate in three major ways: Spoken: There are two components to spoken communication. Verbal: This is what you are saying. Paraverbal: This means how you say it – your tone, speed, pitch, and volume. Non-Verbal: These are the gestures and body language that accompany your words. Some examples: arms folded across your chest, tracing circles in the air, tapping your feet, or having a hunched-over posture. Written: Communication can also take place via fax, e-mail, or written word. Other Factors in Communication Other communication factors that we need to consider. Method: The method in which the communicator shares his or her message is important as it has an effect on the message itself. Communication methods include person-to-person, telephone, e-mail, fax, radio, public presentation, television broadcast, and many more! Mass: The number of people receiving the message. Audience: The person or people receiving the message affect the message, too. Their understanding of the topic and the way in which they receive the message can affect how it is interpreted and understood. Module Three: Understanding Communication Barriers On the surface, communication seems pretty simple. I talk, you listen. You send me an e-mail, I read it. Larry King makes a TV show, we watch it. Like most things in life, however, communication is far more complicated than it seems. Let’s look at some of the most common barriers and how to reduce their impact on communication.
comm_training_manual_-_corporate.docx