Position Independent of the Independent of Coles. Independent from the signatory’s buying team. retailer. Employed for a fixed term (i.e. cannot be terminated for making an undesirable determination). Accessibility Contact details must be Contact details must be Contact details must be communicated to suppliers. communicated to suppliers. communicated to suppliers. Information Able to obtain any Able to obtain any Able to obtain any gathering information needed to information needed to information needed to powers investigate disputes. investigate disputes. investigate disputes. Dispute Must investigate dispute or Must consider all relevant Must consider evidence elevate dispute to senior information and to make a brought forward by the Resolution management and make a determination about what (if supplier and investigate (only determination what (if any) action must be taken by where required) to make a any) action has or should be Coles to remedy the situation. determination about what (if taken by the signatory. any) action must be taken by the signatory. This includes considerations of fair dealings. Outcomes None specified Determinations are binding Determinations are binding on Coles and may include: on the signatory and may Financial compensation include: Financial Changes to contracts compensation Changes to contracts To take any necessary action to rectify the misconduct (eg. place orders) Timeframes Must conclude investigation Time frames to make a Must investigate and make a within 20 days and provide determination are not determination within [20] a summary to the supplier specified. days. about the action taken Any action required to be Any action required to be within 5 days after the taken by Coles as part of a taken by a signatory as part conclusion of the determination must be of a determination must be investigation initiated within 10 days. initiated within [5] days.
Position Independent of the signatory’s buying team. Independent of Coles. Independent from the retailer. Employed for a fixed term (i.e. cannot be terminated for making an undesirable determination). Accessibility Contact details must be communicated to suppliers. Contact details must be communicated to suppliers. Contact details must be communicated to suppliers. Information gathering powers Able to obtain any information needed to investigate disputes. Able to obtain any information needed to investigate disputes. Able to obtain any information needed to investigate disputes. Dispute Resolution Must investigate dispute or elevate dispute to senior management and make a determination what (if any) action has or should be taken by the signatory. Must consider all relevant information and to make a determination about what (if any) action must be taken by Coles to remedy the situation. Must consider evidence brought forward by the supplier and investigate (only where required) to make a determination about what (if any) action must be taken by the signatory. This includes considerations of fair dealings. Outcomes None specified Determinations are binding on Coles and may include: Financial compensation Changes to contracts Determinations are binding on the signatory and may include: Financial compensation Changes to contracts To take any necessary action to rectify the misconduct (eg. place orders) Timeframes Must conclude investigation within 20 days and provide a summary to the supplier about the action taken within 5 days after the conclusion of the investigation Time frames to make a determination are not specified. Any action required to be taken by Coles as part of a determination must be initiated within 10 days. Must investigate and make a determination within [20] days. Any action required to be taken by a signatory as part of a determination must be initiated within [5] days.
c2018-t306880_Draft_Report.docx