CONCEALED DAMAGE OR LOSS 3868 (Revised 02/93) There are often disputes about who is responsible for concealed damage or loss of shipments. However, this type of claim is just as valid as any other type. If part of the shipment is missing, you must prove that the missing goods were actually shipped and then were not delivered. If goods were damaged, you must establish that the goods were properly packed in their containers, yet were damaged when they were delivered. Without this proof, carriers may refuse settlement. If you discover shortage or damage after delivery, report it promptly to the carrier and request an inspection. Do not complete the unpacking. Hold all packing materials and merchandise as discovered pending inspection. You only have 15 days after delivery of the shipment to report any concealed damage. If you do not report within this 15-day period, the carrier may decline the claim. DOCUMENTS REQUIRED IN SUPPORT OF CLAIMS 3869 (Revised 03/07) If you are filing a for loss or damage against a carrier, attach the following documents to the claim. If DGS Transportation Management Unit is filing the claim (claims of $100 or over), send the documents to them. If a vendor is filing the claim against the carrier, send the documents to the vendor. 1. Original bill of lading. 2. Copy of the carrier's freight bill or delivery receipt bearing notation of shortage or damage. 3. Original or certified copy of the purchase or repair invoice. 4. Carrier's inspection report (when issued). 5. Bond of indemnity (available from carriers) in of the original paid freight bill. 6. Statement of additional or conditions when required to sustain reported loss or damage. SPLIT PICKUP AND SPLIT DELIVERY SHIPMENTS 3870 (Revised 03/07) Sometimes you can get lower freight costs by consolidating small lots into split delivery or split pickup shipments. Take advantage of these freight savings whenever possible. See SAM Section 3801 for the PUC definitions of split pickups and deliveries.
CONCEALED DAMAGE OR LOSS 3868 (Revised 02/93) There are often disputes about who is responsible for concealed damage or loss of shipments. However, this type of claim is just as valid as any other type. If part of the shipment is missing, you must prove that the missing goods were actually shipped and then were not delivered. If goods were damaged, you must establish that the goods were properly packed in their containers, yet were damaged when they were delivered. Without this proof, carriers may refuse settlement. If you discover shortage or damage after delivery, report it promptly to the carrier and request an inspection. Do not complete the unpacking. Hold all packing materials and merchandise as discovered pending inspection. You only have 15 days after delivery of the shipment to report any concealed damage. If you do not report within this 15-day period, the carrier may decline the claim. DOCUMENTS REQUIRED IN SUPPORT OF CLAIMS 3869 (Revised 03/07) If you are filing a for loss or damage against a carrier, attach the following documents to the claim. If DGS Transportation Management Unit is filing the claim (claims of $100 or over), send the documents to them. If a vendor is filing the claim against the carrier, send the documents to the vendor. 1. Original bill of lading. 2. Copy of the carrier's freight bill or delivery receipt bearing notation of shortage or damage. 3. Original or certified copy of the purchase or repair invoice. 4. Carrier's inspection report (when issued). 5. Bond of indemnity (available from carriers) in of the original paid freight bill. 6. Statement of additional or conditions when required to sustain reported loss or damage. SPLIT PICKUP AND SPLIT DELIVERY SHIPMENTS 3870 (Revised 03/07) Sometimes you can get lower freight costs by consolidating small lots into split delivery or split pickup shipments. Take advantage of these freight savings whenever possible. See SAM Section 3801 for the PUC definitions of split pickups and deliveries.
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