Table 3 below highlights the number of complaints investigated in March 2016 by speciality. Table 3 Complaints Breakdown by Speciality, March 2016 – Division Speciality Number Planned Care (14) Anaesthetics/Pain Management 1 Audiology 1 General Surgery 2 In Obstetrics 1 2013/14 Orthopaedics 3 Planned Gynaecology 1 Care, Urology 3 Urgent Vascular Surgery 2 Care, Urgent Care (14) Care of the Elderly 2 and Emergency Medicine 5 Gastroenterology 1 Respiratory Medicine 2 Acute Medicine 3 Rheumatology 1 Diagnostics and Radiology 1 Pharmacy (1) Other Provider (1) Mental Health 1 Total 30 Diagnostics and Pharmacy investigated 220 new complaints (out of a total number of 228 new complaints investigated). In 2014/15 Planned Care, Urgent Care, and Diagnostics and Pharmacy investigated a total of 264 new complaints (out of a total number of 266 new complaints investigated). The 266 complaints investigated in 2014/15 represents an increase of 38 new complaints (14%) in comparison to 2013/14. In 2015/16, Planned Care, Urgent Care, and Diagnostics and Pharmacy investigated a total of 249 new complaints (out of a total number of 258 new complaints investigated). The 249 complaints investigated in 2015/16 represents a decrease of 17 new complaints (6%) in comparison to 2014/15. A breakdown of the numbers of complaints investigated can be found in Table 4 below. Table 4 Complaints Breakdown by Speciality, 2013/14 and 2014/15 (YTD) – Division Speciality 2013/14 2014/15 2015/16 Planned Care Audiology 0 0 2 Breast 2 5 3 ENT 7 8 7 Fertility 1 1 0 General Surgery 34 34 28 Gynaecology 9 16 13 Obstetrics 24 20 12 Orthodontics 3 2 1
Table 3 below highlights the number of complaints investigated in March 2016 by speciality. Table 3 – Complaints Breakdown by Speciality, March 2016 Division Speciality Number Planned Care (14) Anaesthetics/Pain Management 1 Audiology 1 General Surgery 2 Obstetrics 1 Orthopaedics 3 Gynaecology 1 Urology 3 Vascular Surgery 2 Urgent Care (14) Care of the Elderly 2 Emergency Medicine 5 Gastroenterology 1 Respiratory Medicine 2 Acute Medicine 3 Rheumatology 1 Diagnostics and Pharmacy (1) Radiology 1 Other Provider (1) Mental Health 1 Total 30 In 2013/14 Planned Care, Urgent Care, and Diagnostics and Pharmacy investigated 220 new complaints (out of a total number of 228 new complaints investigated). In 2014/15 Planned Care, Urgent Care, and Diagnostics and Pharmacy investigated a total of 264 new complaints (out of a total number of 266 new complaints investigated). The 266 complaints investigated in 2014/15 represents an increase of 38 new complaints (14%) in comparison to 2013/14. In 2015/16, Planned Care, Urgent Care, and Diagnostics and Pharmacy investigated a total of 249 new complaints (out of a total number of 258 new complaints investigated). The 249 complaints investigated in 2015/16 represents a decrease of 17 new complaints (6%) in comparison to 2014/15. A breakdown of the numbers of complaints investigated can be found in Table 4 below. Table 4 – Complaints Breakdown by Speciality, 2013/14 and 2014/15 (YTD) Division Speciality 2013/14 2014/15 2015/16 Planned Care Audiology 0 0 2 Breast 2 5 3 ENT 7 8 7 Fertility 1 1 0 General Surgery 34 34 28 Gynaecology 9 16 13 Obstetrics 24 20 12 Orthodontics 3 2 1
combined-complaints-report-march-2016-v20.docx