about bad news through the Specific questions developed for Staff engagement increases by media or the staff survey on engagement 5% ‘grapevine’. Include Communication as an and whether the staff voice is Annual Customer Survey – item at every meeting to identify being heard by December 2017. increase of 5% in client what is to be communicated and satisfaction with our who is responsible. communication. Develop communication style and Templates should be designed by Our internal and external etiquette guidance for all media the Communication Co-ordinator communication becomes more types and channels. by March 2018. consistent. Guidance should be issued on the preferred font and format of communication by March 2018. Guidance should be issued on communication etiquette by March 2018. Each area of BSO will identify Behaviours and culture begins to Staff engagement increases in what success looks like and how change and is picked up through line with target of 5% to communicate success most pulse surveys in 2018-19. Level of business increases in line effectively to all stakeholder A baseline measurement of our with target set. groups. level of business should be taken Additional information will help by March 2018, and a target set. staff engage with the business We would expect to meet the and improve engagement.
about bad news through the media or ‘grapevine’. Include Communication as an item at every meeting to identify what is to be communicated and who is responsible. Specific questions developed for the staff survey on engagement and whether the staff voice is being heard by December 2017. Staff engagement increases by 5% Annual Customer Survey – increase of 5% in client satisfaction with our communication. Develop communication style and etiquette guidance for all media types and channels. Templates should be designed by the Communication Co-ordinator by March 2018. Guidance should be issued on the preferred font and format of communication by March 2018. Guidance should be issued on communication etiquette by March 2018. Our internal and external communication becomes more consistent. Each area of BSO will identify what success looks like and how to communicate success most effectively to all stakeholder groups. Additional information will help staff engage with the business and improve engagement. Behaviours and culture begins to change and is picked up through pulse surveys in 2018-19. A baseline measurement of our level of business should be taken by March 2018, and a target set. We would expect to meet the Staff engagement increases in line with target of 5% Level of business increases in line with target set.
BSO_COMMUNICATION_-_implemenation_plan_V2.docx