The Local Government Ombudsman will under some circumstances consider complaints about Special Education Needs provision in schools. Information about the Local Government Ombudsman Service can be found at Advice for parents about making a complaint to the Secretary of State for Education or Ofsted can be found in the Your Child’s Welfare at School section on the Gov.uk website at Ratified by Governors: Review: Appendix 1 Governors’ Complaints Panel Procedures for hearing the complaint Introduction The aim of the meeting is to resolve the complaint and achieve reconciliation between the school and the parent. The Chair of the Governors’ Complaints Panel (GCP) will ensure that the meeting is properly minuted. Although the meeting will follow the structured order below, given potential sensitivities and anxieties, the Chair will endeavour to ensure that the proceedings are as informal as possible and that all parties are put at their ease. The introduction of new information or witnesses, previously not notified to all parties, would be reason to adjourn the meeting so that everyone has time to consider and respond to the new information. Order of the meeting The welcomes the parent and his/her companion and the Head Teacher and the Chair of Governors (where the complaint has been addressed by the Chair of Governors at stage 2) and introduces the GCP. The Chair explains the purpose of the meeting, the procedure, and that all written evidence has been made available to all parties. The parent/companion explains the complaint, calling in witnesses if appropriate. The GCP may question the parent/companion and witnesses.
The Local Government Ombudsman will under some circumstances consider complaints about Special Education Needs provision in schools. Information about the Local Government Ombudsman Service can be found at Advice for parents about making a complaint to the Secretary of State for Education or Ofsted can be found in the Your Child’s Welfare at School section on the Gov.uk website at Ratified by Governors: Review: Appendix 1 Governors’ Complaints Panel Procedures for hearing the complaint Introduction The aim of the meeting is to resolve the complaint and achieve reconciliation between the school and the parent. The Chair of the Governors’ Complaints Panel (GCP) will ensure that the meeting is properly minuted. Although the meeting will follow the structured order below, given potential sensitivities and anxieties, the Chair will endeavour to ensure that the proceedings are as informal as possible and that all parties are put at their ease. The introduction of new information or witnesses, previously not notified to all parties, would be reason to adjourn the meeting so that everyone has time to consider and respond to the new information. Order of the meeting The welcomes the parent and his/her companion and the Head Teacher and the Chair of Governors (where the complaint has been addressed by the Chair of Governors at stage 2) and introduces the GCP. The Chair explains the purpose of the meeting, the procedure, and that all written evidence has been made available to all parties. The parent/companion explains the complaint, calling in witnesses if appropriate. The GCP may question the parent/companion and witnesses.
Complaints-Procedure-Nov.-2016-1.docx