REQUIRED SERVICE STANDARD MAXIMUM ALLOWABLE DEGREE METHOD OF SURVEILLANCE MAXIMUM PAYMENT OF DEVIATION REQUIREMENT PERCENTAGE FOR (AQL) MEETING/EXCEEDING THE AQL (Performance Requirements) (Performance (Quality Assurance) (Incentives) Standards) 12. For conversion projects of Service Levels for Data must be 100% accurate. Pre production testing of all 100% payment for meeting all mission critical systems, provide software: functional components within mandated requirements. parallel processing and/or in terms of the processing environment (e.g., Nonconformance is system testing of the old and processing response hardware, software operating unacceptable. new systems to time, number of system, interfaces, etc.) implementation. transactions processed per Independent verification and second, volume of validation (IV&V) for testing data processed over new software including verifying time. Compatibility results to determine that with particular requirements and specifications hardware and are met. software within the existing processing environment. Functionality of software to meet required systems architecture and processing capabilities.
REQUIRED SERVICE (Performance Requirements) STANDARD (Performance Standards) MAXIMUM ALLOWABLE DEGREE OF DEVIATION REQUIREMENT (AQL) METHOD OF SURVEILLANCE (Quality Assurance) MAXIMUM PAYMENT PERCENTAGE FOR MEETING/EXCEEDING THE AQL (Incentives) 12. For conversion projects of mission critical systems, provide parallel processing and/or system testing of the old and new systems to implementation. Service Levels for software: in terms of processing response time, number of transactions processed per second, volume of data processed over time. Compatibility with particular hardware and software within the existing processing environment. Functionality of software to meet required systems architecture and processing capabilities. Data must be 100% accurate. Pre production testing of all functional components within the processing environment (e.g., hardware, software operating system, interfaces, etc.) Independent verification and validation (IV&V) for testing new software including verifying results to determine that requirements and specifications are met. 100% payment for meeting all mandated requirements. Nonconformance is unacceptable.
CONNECTIONS_II_Example-Performance-Based_SOW.docx