Corporate Objective No 2: To Grow our Services and Customer Base Report on Action Plan Risk Description Current Controls Assurances Action By Whom Comment Risk Score End Date L I S Rate 8. There is a risk 4 4 16 High SMT monitoring; Head of that the NIHSC Shared Interpreting Service Internal report; Services will fail to meet its Implementation of Remaining objectives due to Risk reporting & Internal Audit December recommendations to an inadequate review; recommendations 2015 be implemented upon system of underway. completion of new IT governance, risk Head of Service system. This is now management and appointed. due to be complete in controls. December due to additional requirements having been identified by the Risk Owner project board. Head of Shared Services Recruitment of staff Interpreting Service underway. Band 5 Operations in post since Type of risk: March 2015. Financial; Technological; Draft SLA with A meeting between Performance HSCB to be agreed Head of management; and signed. Commissioning, HSCB Customer/Citizen; DoF, BSO CX and Head of Shared Services was held on 10th June 2015. A Risk number of actions 17.12.2014 were agreed to assist in reducing e.g.
Corporate Objective No 2: To Grow our Services and Customer Base Report on Action Plan Risk Description Current Risk Score Controls Assurances Action By Whom End Date Comment L I S Rate 8. There is a risk that the NIHSC Interpreting Service will fail to meet its objectives due to an inadequate system of governance, risk management and controls. Risk Owner Head of Shared Services Type of risk: Financial; Technological; Performance management; Customer/Citizen; Risk 17.12.2014 4 4 16 High SMT monitoring; Internal report; Risk reporting & review; Head of Service appointed. Implementation of Internal Audit recommendations underway. Recruitment of staff underway. Draft SLA with HSCB to be agreed and signed. Head of Shared Services December 2015 Remaining recommendations to be implemented upon completion of new IT system. This is now due to be complete in December due to additional requirements having been identified by the project board. Interpreting Service Band 5 Operations in post since March 2015. A meeting between Head of Commissioning, HSCB DoF, BSO CX and Head of Shared Services was held on 10th June 2015. A number of actions were agreed to assist in reducing e.g.
CorporateRiskReport.docx