Emotional/ Actions or behaviours that reject, isolate, Allegations of emotional/psychological There may be circumstances which meet psychological intimidate, or frighten by threats, or the witnessing abuse of a client by a staff member, the adjacent definition but are of a minor of family violence, to the extent that the client’s volunteer carer or member of the carer’s nature which are not major impact use – behaviour is disturbed or their emotional/ household are usually classified as of professional judgement is required psychological wellbeing has been, or is at risk of major impact. However, there may be based on the categorisation process being, seriously impaired. This includes: circumstances of a minor nature which outlined in section 3.3. are not major impact use of – rejecting, isolating, terrorising and ignoring professional judgement is required behaviours based on the categorisation process denying cultural or religious needs and outlined in section 3.3. preferences emotional abuse perpetrated by other clients. Service providers should consider any potential power imbalance between the client and the person engaging in the behaviour. Emotional/ A reaction or set of reactions which develop in a Use the categorisation process outlined Use the categorisation process outlined in psychological client because they have witnessed, heard, or in section 3.3. section 3.3. trauma otherwise been exposed to, a traumatic event which has threatened the client’s life or safety, or that of others around them. As a result, the person experiences feelings of intense anxiety, fear or helplessness. This includes (but is not limited to) the witnessing of catastrophic events such as the severe injury or death of a close family member or friend or the diagnosis of a life-threatening condition.
Emotional/ psychological Actions or behaviours that reject, isolate, intimidate, or frighten by threats, or the witnessing of family violence, to the extent that the client’s behaviour is disturbed or their emotional/ psychological wellbeing has been, or is at risk of being, seriously impaired. This includes: rejecting, isolating, terrorising and ignoring behaviours denying cultural or religious needs and preferences emotional abuse perpetrated by other clients. Service providers should consider any potential power imbalance between the client and the person engaging in the behaviour. Allegations of emotional/psychological abuse of a client by a staff member, volunteer carer or member of the carer’s household are usually classified as major impact. However, there may be circumstances of a minor nature which are not major impact – use of professional judgement is required based on the categorisation process outlined in section 3.3. There may be circumstances which meet the adjacent definition but are of a minor nature which are not major impact – use of professional judgement is required based on the categorisation process outlined in section 3.3. Emotional/ psychological trauma A reaction or set of reactions which develop in a client because they have witnessed, heard, or otherwise been exposed to, a traumatic event which has threatened the client’s life or safety, or that of others around them. As a result, the person experiences feelings of intense anxiety, fear or helplessness. This includes (but is not limited to) the witnessing of catastrophic events such as the severe injury or death of a close family member or friend or the diagnosis of a life-threatening condition. Use the categorisation process outlined in section 3.3. Use the categorisation process outlined in section 3.3.
Client-incident-management-guide-November-2017.docx