What to consider Why? How long do I have to into a Once you have agreed an end date with your current Home Care Agreement with a new provider, you have 56 days from the end date to enter into provider? an Agreement with a new provider. If you need more time then you can call My Aged Care and request a 28 day extension. If you do not enter into an Agreement by this time, your home care package will be withdrawn. The start date with your new provider must be after the end date you have agreed with your old provider and the dates cannot overlap. Will I need to pay an exit amount? Exit amounts may be charged by a provider if you decide to move to another home care provider. You should review your Home Care Agreement to check if you need to pay an exit amount. The exit amount (if applicable) will be deducted from any unspent funds in your package. The exit amount cannot be more than your unspent funds, or what is listed in your Home Care Agreement. Checklist Review the terms and conditions of your current Home Care Agreement so you are aware of any fees and notice periods when you change providers Create a shortlist of providers in your local area: Use the on the My Aged Care website; Contact My Aged Care on 1800 200 422. Decide on a suitable provider and check they are able to provide you with the services you need. on an end date of services with your old provider. Remember; you have 56 days (or 84 days if you requested an extension) from this end date to sign a Home Care Agreement with a new provider. Contact My Aged Care to re-activate your referral code. Your new provider will need this referral code before they can start delivering services to you. Work with your new provider to develop or review your care plan. on a start date for services with the new provider and enter into a Home Care Agreement. Remember; the start date must be on or after the end date with your old provider. Notify your old provider within 56 days of ending your services with them, of the details of your new provider so that any unspent funds can follow you. Check that any unspent funds have been transferred from your old provider to your new provider within 70 days of your agreed end date of services.
What to consider Why? How long do I have to into a Home Care Agreement with a new provider? Once you have agreed an end date with your current provider, you have 56 days from the end date to enter into an Agreement with a new provider. If you need more time then you can call My Aged Care and request a 28 day extension. If you do not enter into an Agreement by this time, your home care package will be withdrawn. The start date with your new provider must be after the end date you have agreed with your old provider and the dates cannot overlap. Will I need to pay an exit amount? Exit amounts may be charged by a provider if you decide to move to another home care provider. You should review your Home Care Agreement to check if you need to pay an exit amount. The exit amount (if applicable) will be deducted from any unspent funds in your package. The exit amount cannot be more than your unspent funds, or what is listed in your Home Care Agreement. Checklist Review the terms and conditions of your current Home Care Agreement so you are aware of any fees and notice periods when you change providers Create a shortlist of providers in your local area: Use the on the My Aged Care website; Contact My Aged Care on 1800 200 422. Decide on a suitable provider and check they are able to provide you with the services you need. on an end date of services with your old provider. Remember; you have 56 days (or 84 days if you requested an extension) from this end date to sign a Home Care Agreement with a new provider. Contact My Aged Care to re-activate your referral code. Your new provider will need this referral code before they can start delivering services to you. Work with your new provider to develop or review your care plan. on a start date for services with the new provider and enter into a Home Care Agreement. Remember; the start date must be on or after the end date with your old provider. Notify your old provider within 56 days of ending your services with them, of the details of your new provider so that any unspent funds can follow you. Check that any unspent funds have been transferred from your old provider to your new provider within 70 days of your agreed end date of services.
changing_providers.docx