4. Share your Present your concerns as your viewpoint, how I view the “Here’s viewpoint not the truth situation …” Share what is important to you about your was not my intention to “It views, intentions, feelings and contributions it was my intention … …” Take time to reflect on your own actions can I rebuild trust?” “How and contributions to the situation Share all relevant information that is important to the situation Be open to feedback 5. Seek what you have learned about the other think we can both agree “I common person’s story, how can you move forward that we are not happy with ground together? the current situation.” Highlight shared interests. needs to benefit “Who Reframe problems into potential solutions. from this decision?” Mistakes should be acknowledged without can we agree to “What or blame. about this situation?” Be open to the possibility that you may be wondering if would “I’m …it make sense, we could try, Make others your partner in finding we should speak to, solutions. Offer and accept apologies if appropriate. There is always common ground; ask others to help find it if you are at an impasse. 6. Reach Determine what information is needed we’ve agreed that “So agreement to reach a solution. before making a final on next steps Clarify who will develop and/or implement decision we need more the move-forward plan and how and when information. John, you are this will be done. going to...” Confirm who/how decisions or directions will recap where we “Let’s be made. are.” Establish who is responsible for follow-up steps. Solutions can involve accommodation and compromise.
4. Share your viewpoint Present your concerns as your viewpoint, not the truth Share what is important to you about your views, intentions, feelings and contributions Take time to reflect on your own actions and contributions to the situation Share all relevant information that is important to the situation Be open to feedback “Here’s how I view the situation …” “It was not my intention to … it was my intention …” “How can I rebuild trust?” 5. Seek common ground what you have learned about the other person’s story, how can you move forward together? Highlight shared interests. Reframe problems into potential solutions. Mistakes should be acknowledged without or blame. Be open to the possibility that you may be Make others your partner in finding solutions. Offer and accept apologies if appropriate. There is always common ground; ask others to help find it if you are at an impasse. “I think we can both agree that we are not happy with the current situation.” “Who needs to benefit from this decision?” “What can we agree to about this situation?” “I’m wondering if …it would make sense, we could try, we should speak to, 6. Reach agreement on next steps Determine what information is needed to reach a solution. Clarify who will develop and/or implement the move-forward plan and how and when this will be done. Confirm who/how decisions or directions will be made. Establish who is responsible for follow-up steps. Solutions can involve accommodation and compromise. “So we’ve agreed that before making a final decision we need more information. John, you are going to...” “Let’s recap where we are.”
Collaborator_T7%20Coaching_Steps%20and%20hints%20for%20managing%20differences%20and%20resolving%20conflict.docx