Corporate Objective No 2: To Grow our Services and Customer Base Report on Board Action Plan Risk Description Current Controls Assurances Action By Whom Comment (Include DATE Risk Score End Date L I S Rate 6. Inability to 5 4 20 Extreme BSTP Strategic adviser Central administration, Head of FPL team addressing implement new Governance appointed to resources and Shared workarounds and final areas Shared Service for reporting assist BSO SMT. structures to be agreed. Services of functionality not yet Payroll, Payments, processes. delivered by ABS (including Income, Selection BSTP Programme Phased roll-out of September line level matching and & Recruitment in BSO Shared reporting. shared services 2016 This will form part of line with Services Project dependent on systems Benefits Realisation work. Departmental oversight by BSO PMO & reporting roll-out and stabilisation. timetable and SMT. established Payments, Income and customer Payroll have all completed expectations. Project operated transition to Shared Services. using Prince BSTP methodology. Implementation E-Rec has been fully rolled Risk of disruption to Group regular out. Adoption of the system – services and reporting and continues to progress: damage to Project re-plan review of SHSCT, BHSCT and NHSCT reputation during presented to progress. are complete. period of transition BSTP Programme due to system Board on 2nd E-Rec implementation WHSCT roll-out is completed problems and September 2013 plan currently being end March 2016 where inexperienced staff. and approval rolled out. possible. Work is underway received. towards migration by March 2017 Risk Owner Head of Shared Working SEHSCT rollout commenced Services Group/Project February 2016. Work is Dept SRO Boards in underway towards full rollout place with all by November 2016. Type of risk: organisations Partnership / to deal with Migration of WHSCT and Contractual & cut over SEHSCT is dependent on Customer/Citizen activities stabilisation of Shared
Corporate Objective No 2: To Grow our Services and Customer Base Report on Board Action Plan Risk Description (Include DATE Current Risk Score Controls Assurances Action By Whom End Date Comment L I S Rate 6. Inability to implement new Shared Service for Payroll, Payments, Income, Selection & Recruitment in line with Departmental timetable and customer expectations. Risk of disruption to services and damage to reputation during period of transition due to system problems and inexperienced staff. Risk Owner Head of Shared Services Dept SRO Type of risk: Partnership / Contractual & Customer/Citizen 5 4 20 Extreme BSTP Governance reporting processes. BSO Shared Services Project oversight by BSO SMT. Project operated using Prince methodology. Project re-plan presented to BSTP Programme Board on 2nd September 2013 and approval received. Working Group/Project Boards in place with all organisations to deal with cut over activities Strategic adviser appointed to assist BSO SMT. BSTP Programme reporting. PMO & reporting established BSTP Implementation Group – regular reporting and review of progress. Central administration, resources and structures to be agreed. Phased roll-out of shared services dependent on systems roll-out and stabilisation. E-Rec implementation plan currently being rolled out. Head of Shared Services September 2016 FPL team addressing workarounds and final areas of functionality not yet delivered by ABS (including line level matching and This will form part of Benefits Realisation work. Payments, Income and Payroll have all completed transition to Shared Services. E-Rec has been fully rolled out. Adoption of the system continues to progress: SHSCT, BHSCT and NHSCT are complete. WHSCT roll-out is completed end March 2016 where possible. Work is underway towards migration by March 2017 SEHSCT rollout commenced February 2016. Work is underway towards full rollout by November 2016. Migration of WHSCT and SEHSCT is dependent on stabilisation of Shared
Corporate_RA_Report_June_2016.docx