Private Investigators College of Australia will address all complaints and appeals in a timely manner and openly and honestly so as to resolve problems through a fair and reasonable means. Complainants have the right to appeal a decision made about a complaint, as well as submit an appeal about an assessment decision. This policy manages and responds to allegations involving the conduct of – Private Investigators College of Australia, its trainers, assessors or other staff; A third party providing services on Private Investigators College of Australia behalf, its trainers, assessors or other staff; or A learner of Private Investigators College of Australia. This policy also mangers requests for a review of decisions, including assessment decisions, made by Private Investigators College of Australia or a third party providing services on its behalf. A complaint or appeal may include, but is not limited to: General complaints including dissatisfaction with services Marketing and promotional activity Personal safety Administration Behaviours of others Equity and access, discrimination, harassment and bullying Sexual harassment Unfairness and injustice Vilification
Private Investigators College of Australia will address all complaints and appeals in a timely manner and openly and honestly so as to resolve problems through a fair and reasonable means. Complainants have the right to appeal a decision made about a complaint, as well as submit an appeal about an assessment decision. This policy manages and responds to allegations involving the conduct of – Private Investigators College of Australia, its trainers, assessors or other staff; A third party providing services on Private Investigators College of Australia behalf, its trainers, assessors or other staff; or A learner of Private Investigators College of Australia. This policy also mangers requests for a review of decisions, including assessment decisions, made by Private Investigators College of Australia or a third party providing services on its behalf. A complaint or appeal may include, but is not limited to: General complaints including dissatisfaction with services Marketing and promotional activity Personal safety Administration Behaviours of others Equity and access, discrimination, harassment and bullying Sexual harassment Unfairness and injustice Vilification
Complaints-and-Appeals-Policy-V3.docx