A. If you know your password is about to expire you can go to to change it. Enter the appropriate information and click the Submit button. If the password change is successful the page will tell you. You may then return to the regular logon page () by clicking the OK button If your password expires before you have the chance to change it, if your password is reset by the Helpdesk, or if you are a new user with an initial password set, when you attempt to log in you will receive a message that your password has expired. There will be a hyperlink that will take you to the password reset page above so that you can set a new password. Follow the instructions above Q. I do not see an icon for an application that I had access to in Citrix, or I need access to a new application A. Please call the Helpdesk at 664-HELP for this or any issues not mentioned in this document. They will open a ticket for the appropriate support team to address your problem
A. If you know your password is about to expire you can go to to change it. Enter the appropriate information and click the Submit button. If the password change is successful the page will tell you. You may then return to the regular logon page () by clicking the OK button If your password expires before you have the chance to change it, if your password is reset by the Helpdesk, or if you are a new user with an initial password set, when you attempt to log in you will receive a message that your password has expired. There will be a hyperlink that will take you to the password reset page above so that you can set a new password. Follow the instructions above Q. I do not see an icon for an application that I had access to in Citrix, or I need access to a new application A. Please call the Helpdesk at 664-HELP for this or any issues not mentioned in this document. They will open a ticket for the appropriate support team to address your problem
City%20of%20Norfolk%20RemoteApp%20-%20Common%20Questions%20and%20Problems.docx