Corporate Objective No 2: To Grow our Services and Customer Base Report on Board Action Plan Risk Description Current Controls Assurances Action By Whom Comment Risk End (Include DATE ADDED) Date L I S Rate 6. Inability to 5 4 20 Extreme BSTP Strategic adviser Central administration, Head of FPL team addressing implement new Governance appointed to resources and Shared workarounds and areas Shared Service for reporting assist BSO SMT. structures to be agreed. Services of functionality not yet Payroll, Payments, processes. delivered by ABS (including Income, Selection BSTP Programme Phased roll-out of March 2016 line level matching and & Recruitment in BSO Shared Board reporting. shared services This will form part of line with Services Project dependent on systems Benefits Realisation work. Departmental oversight by BSO PMO & reporting roll-out and stabilisation. timetable and SMT. established Payments, Income and customer Payroll have all completed expectations. Project operated transition to Shared Services. Prince BSTP methodology. Implementation E-Rec has been fully rolled Risk of disruption to Group regular out. Adoption of the system – services and reporting and continues to progress: damage to Project re-plan review of SHSCT, BHSCT and NHSCT reputation during presented to progress. E-Rec implementation are complete. period of transition BSTP Programme plan currently being WHSCT adoption of roll-out due to system Board on 2nd rolled out. commenced May 2015 and problems and September 2013 have agreed to go live in inexperienced staff. and approval April 2016. received. SEHSCT rollout will Risk Owner commence in January 2016 Head of Shared Working and is expected to be Services Group/Project complete March 2016. Dept SRO Boards in place with all Type of risk: organisations Partnership / to deal with Contractual & cut over Customer/Citizen activities SSIG & RIB monitoring
Corporate Objective No 2: To Grow our Services and Customer Base Report on Board Action Plan Risk Description (Include DATE ADDED) Current Risk Controls Assurances Action By Whom End Date Comment L I S Rate 6. Inability to implement new Shared Service for Payroll, Payments, Income, Selection & Recruitment in line with Departmental timetable and customer expectations. Risk of disruption to services and damage to reputation during period of transition due to system problems and inexperienced staff. Risk Owner Head of Shared Services Dept SRO Type of risk: Partnership / Contractual & Customer/Citizen 5 4 20 Extreme BSTP Governance reporting processes. BSO Shared Services Project oversight by BSO SMT. Project operated Prince methodology. Project re-plan presented to BSTP Programme Board on 2nd September 2013 and approval received. Working Group/Project Boards in place with all organisations to deal with cut over activities SSIG & RIB monitoring Strategic adviser appointed to assist BSO SMT. BSTP Programme Board reporting. PMO & reporting established BSTP Implementation Group – regular reporting and review of progress. Central administration, resources and structures to be agreed. Phased roll-out of shared services dependent on systems roll-out and stabilisation. E-Rec implementation plan currently being rolled out. Head of Shared Services March 2016 FPL team addressing workarounds and areas of functionality not yet delivered by ABS (including line level matching and This will form part of Benefits Realisation work. Payments, Income and Payroll have all completed transition to Shared Services. E-Rec has been fully rolled out. Adoption of the system continues to progress: SHSCT, BHSCT and NHSCT are complete. WHSCT adoption of roll-out commenced May 2015 and have agreed to go live in April 2016. SEHSCT rollout will commence in January 2016 and is expected to be complete March 2016.
Corporate_RA_Report_Oct_2015.docx