other chronic conditions eg diabetes, asthma. Table 6.: Co-production with service users (SUs) and being more explicit about stakeholder involvement with greater confidence in spotting the gaps in whole system Team Region SUs will be City SUs taking the secured £9 resolved in bid, lead, with million practical support from funding for issues eg to participant, a talk in the consortium access about event as part of GP and gaps in of Sheffield’s practices. ensured mental CCG’s 2020 Participant full SU health. consultation. pressed for briefing high citizen before meetings. Table 6.: Making opportunities for self and others to shadow the front line staff Individual Output Team Organisation Region Wider behaviour recognition Although no He built Ensures Feedback He Director of a longer in a the direct suggests he shared voluntary patient-facing learning report has has more learning organisation role, during into time to confidence to with acknowledged the design, shadow stand up and other participant’s commissioning e.g.in front-line assume 111 work to put of 111 one services authority in a providers people at the participant region e.g. going senior forum, and heart of time in call 90% of out with respecting facilitated emergency centres calls ambulance authority but changes planning. listening to were crews. seeing where in access patients. for he can add to out of dental value. hours pain. dental services.
other chronic conditions eg diabetes, asthma. Table 6.: Co-production with service users (SUs) and being more explicit about stakeholder involvement with greater confidence in spotting the gaps in whole system Team Region resolved practical issues eg access and ensured full SU briefing before meetings. SUs in bid, to talk about gaps in mental health. SUs will be taking the lead, with support from participant, in the event as part of Sheffield’s CCG’s 2020 consultation. City secured £9 million funding for a consortium of GP practices. Participant pressed for high citizen Table 6.: Making opportunities for self and others to shadow the front line staff Individual behaviour Output Team Organisation Region Wider recognition Although no longer in a patient-facing role, during the commissioning of 111 participant time in call centres listening to patients. He built the learning into design, e.g.in one region 90% of calls were for dental pain. Ensures direct report has time to shadow front-line services e.g. going out with ambulance crews. Feedback suggests he has more confidence to stand up and assume authority in a senior forum, respecting authority but seeing where he can add value. He shared learning with other 111 providers and facilitated changes in access to out of hours dental services. Director of a voluntary organisation acknowledged participant’s work to put people at the heart of emergency planning.
business-plan-Nye-Bevan-evaluation.docx