Management Availability Information Purpose of MIS Responsibilities Standard System Computerized County provided principal Monitor and deliver Contractor Trip paratransit scheduling/dispatching Restore operation of County TOPS Management software/support/hardware. immediately Services System (CTMS) Contractor operates. CTMS Provide dispatching for TOPS County provided system; Contractor Restore Dispatching Service operates; immediately System Monitor/report Contractor Restore Contractor provided, operate, and Maintenance activities at maintenance within 24 maintain system System (FMS) facilities hours Monitor/report Contractor Restore Human management of its personnel Contractor provided, operate and within 24 Resources MIS involved in performing the maintain system hours Services TOPS Monitor/report Contractor Restore Contractor provided, operate and dedicated financial activity related to the within 24 maintain system Financial MIS performance of the Services Table 2 Control Systems Availability Functional Area Control System Responsibilities Standard Contractor provided Computer Equipment, software, and connectivity to County for “real *Fleet TBD by the time” voice and data monitoring, digital Restore Communications Contractor recording (including all radio transmissions), immediately and reporting capability; Contractor operate and maintain
Management Information System Purpose of MIS Responsibilities Availability Standard Computerized Trip Management System (CTMS) Monitor and deliver Contractor operation of County TOPS Services County provided principal paratransit scheduling/dispatching software/support/hardware. Contractor operates. Restore immediately CTMS Dispatching System Provide dispatching for TOPS Service County provided system; Contractor operates; Restore immediately Maintenance System (FMS) Monitor/report Contractor activities at maintenance facilities Contractor provided, operate, and maintain system Restore within 24 hours Human Resources MIS Monitor/report Contractor management of its personnel involved in performing the Services Contractor provided, operate and maintain system Restore within 24 hours TOPS dedicated Financial MIS Monitor/report Contractor financial activity related to the performance of the Services Contractor provided, operate and maintain system Restore within 24 Table 2 Control Systems Functional Area Control System Responsibilities Availability Standard *Fleet Communications TBD by the Contractor Contractor provided Computer Equipment, software, and connectivity to County for “real time” voice and data monitoring, digital recording (including all radio transmissions), and reporting capability; Contractor operate and maintain Restore immediately
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