2. Is there a likelihood of the matter re-occurring? If YES, please indicate what action is proposed to mitigate such a re-occurrence? 3. As a result of this complaint, is any cause and effect on other business areas within the University Community that requires consideration? If YES, please indicate what action has been taken, if any 4. In finalising this inquiry, are there any indications that suggest the complaint may be part of a systemic or issue? If YES, please indicate what action has been if any 5. Could training (existing or otherwise) have prevented this complaint from occurring? If YES, please indicate what training options you would recommend 6. In the course of your inquiry, have you identified any deficiencies in policies and/or procedures that may require a review as a result of this complaint? If YES, please provide details 7. In the course of your inquiry, have you identified any deficiencies in internal control systems that may require a review as a result of this complaint? If YES, please provide details NOTE: Once you’re finished, please send a copy of this completed checklist to , with all other relevant documentation, emails etc associated with the complaint’s resolution (if not already done so), in order for the complaint to be closed off by the ISU. v1.1 13/10/15
2. Is there a likelihood of the matter re-occurring? If YES, please indicate what action is proposed to mitigate such a re-occurrence? 3. As a result of this complaint, is any cause and effect on other business areas within the University Community that requires consideration? If YES, please indicate what action has been taken, if any 4. In finalising this inquiry, are there any indications that suggest the complaint may be part of a systemic or issue? If YES, please indicate what action has been if any 5. Could training (existing or otherwise) have prevented this complaint from occurring? If YES, please indicate what training options you would recommend 6. In the course of your inquiry, have you identified any deficiencies in policies and/or procedures that may require a review as a result of this complaint? If YES, please provide details 7. In the course of your inquiry, have you identified any deficiencies in internal control systems that may require a review as a result of this complaint? If YES, please provide details NOTE: Once you’re finished, please send a copy of this completed checklist to , with all other relevant documentation, emails etc associated with the complaint’s resolution (if not already done so), in order for the complaint to be closed off by the ISU. v1.1 13/10/15
Complaint_Handling_-_Complaint_Handling_Checklist.docx