Appendix 5: PR19 proposed performance commitments Table 5.1: Common Performance Commitments 2019-20 2024-25 In period / No. Common performance commitment ODI type ID forecast actual proposed performance end of period ODI (eg W-A1) performance level commitment level 1 customer measure of experience (score) C-MeX – 2 developer services measure of experience D-MeX – (score) 3 Water quality compliance the DWI’s Compliance – Risk Index (CRI), a score greater than or equal to zero, where zero is least risk 4 Water supply interruptions average supply – interruption greater than 3 hours (minutes per property) 5 Mains bursts number of water mains bursts per 1,000 – kilometres of total length of mains 6 Unplanned outage proportion of unplanned outage of – the company production capacity (%) 7 Leakage megalitres per day (Ml/d), three-year – average 8 Per capita consumption average amount of water – used by each person that lives in a household property (litres per person per day) 9 Risk of severe restrictions in a drought percentage – of the population the company serves that would experience severe supply restrictions (e.g. standpipes or rota cuts) in a 1-in-200 year drought
Appendix 5: PR19 proposed performance commitments Table 5.1: Common Performance Commitments No. ID (eg W-A1) Common performance commitment 2019-20 forecast actual performance level 2024-25 proposed performance commitment level ODI type In period / end of period ODI 1 C-MeX – customer measure of experience (score) 2 D-MeX – developer services measure of experience (score) 3 Water quality compliance – the DWI’s Compliance Risk Index (CRI), a score greater than or equal to zero, where zero is least risk 4 Water supply interruptions – average supply interruption greater than 3 hours (minutes per property) 5 Mains bursts – number of water mains bursts per 1,000 kilometres of total length of mains 6 Unplanned outage – proportion of unplanned outage of the company production capacity (%) 7 Leakage – megalitres per day (Ml/d), three-year average 8 Per capita consumption – average amount of water used by each person that lives in a household property (litres per person per day) 9 Risk of severe restrictions in a drought – percentage of the population the company serves that would experience severe supply restrictions (e.g. standpipes or rota cuts) in a 1-in-200 year drought
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