Generic Facilitate continuous performance improvement. Seek best value and continuous improvement in all activities. Promote and act in accordance with policies and procedures including those relating to equality and diversity, customer care and health and safety. Contribute positively to the Associations’ values and objectives. Comply with Financial Standing Orders and Codes of Conduct. Comply with the requirements of external regulators. To carry out such other duties as may reasonably be required from time to time. Person Specification ESSENTIAL DESIRABLE Education & Holds minimum of 5 GCSEs (A-C) or √ qualifications equivalent including Maths & English Administration/Customer Services √ vocational qualification (level 2) Experience, Experience of delivering customer √ services knowledge, √ Experience of different customer understanding contacts, internal & external √ Understanding of the principles of √ customer care Knowledge of social housing environment Technical & Computer literate, with good √ professional skills knowledge of Microsoft Office packages √ Use of bespoke IT systems, databases, spreadsheets Vision & Drive Demonstrates drive and tenacity √ Self-motivated √ People Shows respect, consideration and √ sensitivity to others √
Generic Facilitate continuous performance improvement. Seek best value and continuous improvement in all activities. Promote and act in accordance with policies and procedures including those relating to equality and diversity, customer care and health and safety. Contribute positively to the Associations’ values and objectives. Comply with Financial Standing Orders and Codes of Conduct. Comply with the requirements of external regulators. To carry out such other duties as may reasonably be required from time to time. Person Specification ESSENTIAL DESIRABLE Education & qualifications Holds minimum of 5 GCSEs (A-C) or equivalent including Maths & English Administration/Customer Services vocational qualification (level 2) √ √ Experience, knowledge, understanding Experience of delivering customer services Experience of different customer contacts, internal & external Understanding of the principles of customer care Knowledge of social housing environment √ √ √ √ Technical & professional skills Computer literate, with good knowledge of Microsoft Office packages Use of bespoke IT systems, databases, spreadsheets √ √ Vision & Drive Demonstrates drive and tenacity Self-motivated √ √ People Shows respect, consideration and sensitivity to others √ √
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