A.2 Quarterly reports regulatory obligations – Table 3: Retailers obligations reportable in quarterly reports Provision Description Retail Rules, Part 6 Divisions 1 and 2 Retailer-initiated de-energisation of premises – small customers Rules 107(2)*, 111–115,117-118 Retail Rules, Part 6 Division 4 Obligation on retailer to arrange re-energisation of premises Rule 121 Table 4: Distributors obligations reportable in quarterly reports Provision Description Retail Part 6 Divisions 1 and 3 Distributor de-energisation of premises Rules 107(3)*, 119 Retail Rules, Part 6 Division 4 Obligation on distributor to re-energise premises Rule 122 * Rule 107 (2) and (3) are the over-arching penalty provisions that capture obligations on retailers and distributors regarding de-energisation of small customers. Businesses reporting a de-energisation of a small customer other than in accordance with Division 2 and 3 of Part 6 of the Retail Rules should also report it as a breach of rule 107(2) or (3). A.3 Half yearly reports regulatory obligations – Table 5: Retailers - obligations reportable in half yearly reports Provision Description Retail Law, Part 2 Division 5, section 38^ Retail Part 2 Division 9, 57(1)(a) Explicit informed consent Retail Rules, Part 2 Division 7, 46A Retail Law, Part 2 Division 6 Customer hardship Sections 43(2)(c) and 43(3)(b)(iv) Retail Law, Part 2 Division 7 Payment Retail Law, Part 2 Division 8, section 53(2)** Energy marketing activities Retail Rules, Part 2 Division 10 Retail Part 2 Division 4 Customer Retail contracts—billing
A.2 Quarterly reports – regulatory obligations Table 3: Retailers obligations reportable in quarterly reports Provision Description Retail Rules, Part 6 Divisions 1 and 2 Rules 107(2)*, 111–115,117-118 Retailer-initiated de-energisation of premises – small customers Retail Rules, Part 6 Division 4 Rule 121 Obligation on retailer to arrange re-energisation of premises Table 4: Distributors obligations reportable in quarterly reports Provision Description Retail Part 6 Divisions 1 and 3 Rules 107(3)*, 119 Distributor de-energisation of premises Retail Rules, Part 6 Division 4 Rule 122 Obligation on distributor to re-energise premises * Rule 107 (2) and (3) are the over-arching penalty provisions that capture obligations on retailers and distributors regarding de-energisation of small customers. Businesses reporting a de-energisation of a small customer other than in accordance with Division 2 and 3 of Part 6 of the Retail Rules should also report it as a breach of rule 107(2) or (3). A.3 Half yearly reports – regulatory obligations Table 5: Retailers - obligations reportable in half yearly reports Provision Description Retail Law, Part 2 Division 5, section 38^ Retail Part 2 Division 9, 57(1)(a) Retail Rules, Part 2 Division 7, 46A Explicit informed consent Retail Law, Part 2 Division 6 Sections 43(2)(c) and 43(3)(b)(iv) Customer hardship Retail Law, Part 2 Division 7 Payment Retail Law, Part 2 Division 8, section 53(2)** Retail Rules, Part 2 Division 10 Energy marketing activities Retail Part 2 Division 4 Customer Retail contracts—billing
Compliance%20procedures%20and%20guidelines%20-%20Version%204%20-%20Final%20-%20June%202017_0.DOCX