project. They are cross-cutting focus areas that are meant to relate to the fundamental relationship between families and public services : Interaction is inappropriate the citizen cannot relate to the overall purpose and intent with the – interaction Lack of meaning when the citizen is not able to see the meaning in the interaction with the public – sector Experiencing that the public sector is not cooperating when public organizations do not coordinate – their processes Interaction is unreasonable The citizen does not experience a congruent relationship between what is – demanded and the purpose of the interaction Experience of an inappropriate division of responsibilities When the citizen has to coordinate between various authorities herself Conflicting rules or rules out of touch with the capabilities of the citizen Experiencing unfair sanctioning When the citizen doubts that the system wants what is best for her Interaction is unclear when what is communicated is not understandable or experienced as not – meeting the citizen in a meaningful way When the citizen does not understand the decisions made by the public organisation Unclear information (too general, too much, conflicting) When the citizen lacks fundamental insight into or oversight over the process that she is going through
project. They are cross-cutting focus areas that are meant to relate to the fundamental relationship between families and public services : Interaction is inappropriate – the citizen cannot relate to the overall purpose and intent with the interaction Lack of meaning – when the citizen is not able to see the meaning in the interaction with the public sector Experiencing that the public sector is not cooperating – when public organizations do not coordinate their processes Interaction is unreasonable – The citizen does not experience a congruent relationship between what is demanded and the purpose of the interaction Experience of an inappropriate division of responsibilities When the citizen has to coordinate between various authorities herself Conflicting rules or rules out of touch with the capabilities of the citizen Experiencing unfair sanctioning When the citizen doubts that the system wants what is best for her Interaction is unclear – when what is communicated is not understandable or experienced as not meeting the citizen in a meaningful way When the citizen does not understand the decisions made by the public organisation Unclear information (too general, too much, conflicting) When the citizen lacks fundamental insight into or oversight over the process that she is going through
Co-Design-Project-Research-Protocol.docx