REQUIRED SERVICE STANDARD MAXIMUM ALLOWABLE DEGREE METHOD OF SURVEILLANCE MAXIMUM PAYMENT OF DEVIATION REQUIREMENT PERCENTAGE FOR (AQL) MEETING/EXCEEDING THE AQL (Performance Requirements) (Performance (Quality Assurance) (Incentives) Standards) 5. Training (may vary according Proficiency levels % of students not performing at Surveys Proportional reduction in to user levels/needs) (e.g. end on software required required level of proficiency Proficiency exams contract line item price, or users, administrators, analysts, for job performance Validated customer calls to help overall contract value, help desk support, management, ( %) of students at desk attributable to training. etc.) level of Random evaluation of training. competency)* (Levels: Knowledge, Comprehension, Application, Analysis) *Values to be determined by the agency's requirements.
REQUIRED SERVICE (Performance Requirements) STANDARD (Performance Standards) MAXIMUM ALLOWABLE DEGREE OF DEVIATION REQUIREMENT (AQL) METHOD OF SURVEILLANCE (Quality Assurance) MAXIMUM PAYMENT PERCENTAGE FOR MEETING/EXCEEDING THE AQL (Incentives) 5. Training (may vary according to user levels/needs) (e.g. end users, administrators, analysts, help desk support, management, etc.) Proficiency levels on software required for job performance ( %) of students at level of competency)* (Levels: Knowledge, Comprehension, Application, Analysis) *Values to be determined by the agency's requirements. % of students not performing at required level of proficiency Surveys Proficiency exams Validated customer calls to help desk Random evaluation of training. Proportional reduction in contract line item price, or overall contract value, attributable to training.
CONNECTIONS_II_Example_Performance-Based_SOW.docx