skills ‘Attending’ means giving your whole attention to another person. It is a form of non-verbal ‘Attending’ communication or body language that shows that you are paying careful attention to the person who is talking. Squarely Face your body towards the person, showing availability and interest in what is being said. Open Adopt an posture towards the them, demonstrating a attitude to what they are saying. Lean slightly towards them, naturally in the flow of the conversation. Eye Maintain appropriate contact, showing interest while also demonstrating cultural sensitivity. Relaxed, Remain relatively showing confidence as well as helping the speaker to relax. Activity In pairs, take it in turns to tell a story about something that you were really happy about with the other person listens while doing the opposite actions to e.g.. ‘SOLER’ Turn your back while your friend is talking. Lean in very close, or move away. Refuse to make eye contact, or continue staring even when your friend tries to look away. Fiddle with your hair, tap your foot or click a pen. Was your friend able to continue their conversation with you?
‘Attending’ skills ‘Attending’ means giving your whole attention to another person. It is a form of non-verbal communication or body language that shows that you are paying careful attention to the person who is talking. Face your body Squarely towards the person, showing availability and interest in what is being said. Adopt an Open posture towards the them, demonstrating a attitude to what they are saying. Lean slightly towards them, naturally in the flow of the conversation. Maintain appropriate Eye contact, showing interest while also demonstrating cultural sensitivity. Remain relatively Relaxed, showing confidence as well as helping the speaker to relax. Activity In pairs, take it in turns to tell a story about something that you were really happy about with the other person listens while doing the opposite actions to ‘SOLER’ e.g.. Turn your back while your friend is talking. Lean in very close, or move away. Refuse to make eye contact, or continue staring even when your friend tries to look away. Fiddle with your hair, tap your foot or click a pen. Was your friend able to continue their conversation with you?
CertIVMHPW-FPW1-Resource-Book-1.docx