Looking Forward; Adjustments Planned and Additional Resources Needed What changes to the program are being proposed for the next three-year review cycle based on the outcomes evidence? After reviewing the BT111 Conflict Management course outline, it was evident that the assessment methods listed did not truly reflect what was occurring in the class. As is often the case, course when outlines are developed for new courses, the assessments are written in very generic terms. For example, this course listed these assessment methods for almost every CLO: Role-playing, case analysis, discussions, self-assessment instruments, quizzes, and written documents. Since this class is only offered on-line, the opportunity for role-playing is limited, at best. Written documents is also a very vague term. The course outline has now been revised to include more accurate assessment methods, such as: Complete several self-assessment instruments to determine your most preferred and least preferred conflict management style. Summarize the results in a written reflection paper that includes how conflict affects the workplace, an analysis of major conflict management styles, description of assessment instruments, comparison of assessment results, situations for using each conflict style, and personal application of how you will deal with conflict based on what you learned. What will be required in terms of time, money and material resources to carry out those changes? This was a simple change to make based on what was actually occurring in the course. However, going forward, reviewing all course outlines to ensure that the assessment methods move from generic terms to what is really happening in the course will take time. If multiple instructors are involved in teaching particular classes, then time to train everyone in the same assessment technique will be required. Adapted from the work of Stiehl and Null, The ASSESSMENT Primer, 2017. TABLE 4.7 DISTRIBUTION OF SCORES OF FINAL REFLECTION PAPER (BT111 CONFLICT MANAGEMENT: SPRING 2016 WINTER 2017 – Identifies Compares Correctly Describes Provides Clearly and and identifies situations personal describes compares contrasts personal each application how major conflict conflict conflict style of how to conflict conflict style styles is deal with Score affects the management assessment used appropriately conflict in (%) workplace styles instruments most/least used the future 90-100 52% 75% 46% 75% 71% 79% 80-89 36% 9% 10% 11% 8% 1%
Looking Forward; Adjustments Planned and Additional Resources Needed What changes to the program are being proposed for the next three-year review cycle based on the outcomes evidence? After reviewing the BT111 Conflict Management course outline, it was evident that the assessment methods listed did not truly reflect what was occurring in the class. As is often the case, course when outlines are developed for new courses, the assessments are written in very generic terms. For example, this course listed these assessment methods for almost every CLO: Role-playing, case analysis, discussions, self-assessment instruments, quizzes, and written documents. Since this class is only offered on-line, the opportunity for role-playing is limited, at best. Written documents is also a very vague term. The course outline has now been revised to include more accurate assessment methods, such as: Complete several self-assessment instruments to determine your most preferred and least preferred conflict management style. Summarize the results in a written reflection paper that includes how conflict affects the workplace, an analysis of major conflict management styles, description of assessment instruments, comparison of assessment results, situations for using each conflict style, and personal application of how you will deal with conflict based on what you learned. What will be required in terms of time, money and material resources to carry out those changes? This was a simple change to make based on what was actually occurring in the course. However, going forward, reviewing all course outlines to ensure that the assessment methods move from generic terms to what is really happening in the course will take time. If multiple instructors are involved in teaching particular classes, then time to train everyone in the same assessment technique will be required. Adapted from the work of Stiehl and Null, The ASSESSMENT Primer, 2017. TABLE 4.7 DISTRIBUTION OF SCORES OF FINAL REFLECTION PAPER (BT111 CONFLICT MANAGEMENT: SPRING 2016 – WINTER 2017 Score (%) Clearly describes how conflict affects the workplace Identifies and compares major conflict management styles Compares and contrasts conflict style assessment instruments Correctly identifies personal conflict styles used most/least Describes situations each conflict style is appropriately used Provides personal application of how to deal with conflict in the future 90-100 52% 75% 46% 75% 71% 79% 80-89 36% 9% 10% 11% 8% 1%
Business%20Technology%20Program%20Review%202016-17.docx