When dealing with resistance DO NOT. Fight the resistance - it's a normal part of the change process. Take it personally - instead use Statements' to respond. ‘I Go into more data collection and get hooked into the details. Avoid, or collude with, an individual. Work more with your 'allies'. Lose your confidence. Expect to have all the answers. Avoid giving 'bad news'. Use aggressive language eg 'you Delay or wait one more day. Expect approval, encouragement, support and/or affection. Six approaches to addressing common forms of resistance. In their article 'Choosing strategies for change' (2008), Kotter and Schlesinger outline six approaches to addressing the common forms of resistance to change. These approaches, along with their advantages and disadvantages, are explained in the table below. Commonly used in Approach. Advantages. Disadvantages. situations There is a lack of Once persuaded, people will Can be very time Education and information or inaccurate often help with the consuming if lots of communication. information and analysis. implementation of the change. people are involved. People who participate in the The initiators do not have all change will be committed to Can be very time the information they need to Participation and implementing it, and any consuming if design the change and others involvement. relevant information they have participants design an have considerable to will be integrated into the inappropriate change. resist the change. change plan. No other approach works as Can be time Facilitation and People are resisting because well with adjustment consuming, expensive support. of adjustment problems. problems. and still fail. Someone or some group will Can be too expensive clearly lose out in a change in many cases if it Negotiation and This can be relatively easy way and that person or group has alerts others to agreement. to avoid major resistance. considerable power to resist negotiate for the change. compliance. This can offer a relatively Can lead to future Manipulation Other tactics will not work quick and inexpensive solution problems if people feel and co-optation. or are too expensive. to resistance problems. manipulated. Explicit and Speed is essential and the This approach is speedy and Can be risky if it implicit change initiators possess can overcome any kind of leaves people mad at coercion. considerable power. resistance. the initiators.
When dealing with resistance DO NOT. Fight the resistance - it's a normal part of the change process. Take it personally - instead use ‘I Statements' to respond. Go into more data collection and get hooked into the details. Avoid, or collude with, an individual. Work more with your 'allies'. Lose your confidence. Expect to have all the answers. Avoid giving 'bad news'. Use aggressive language eg 'you Delay or wait one more day. Expect approval, encouragement, support and/or affection. Six approaches to addressing common forms of resistance. In their article 'Choosing strategies for change' (2008), Kotter and Schlesinger outline six approaches to addressing the common forms of resistance to change. These approaches, along with their advantages and disadvantages, are explained in the table below. Approach. Commonly used in situations Advantages. Disadvantages. Education and communication. There is a lack of information or inaccurate information and analysis. Once persuaded, people will often help with the implementation of the change. Can be very time consuming if lots of people are involved. Participation and involvement. The initiators do not have all the information they need to design the change and others have considerable to resist the change. People who participate in the change will be committed to implementing it, and any relevant information they have will be integrated into the change plan. Can be very time consuming if participants design an inappropriate change. Facilitation and support. People are resisting because of adjustment problems. No other approach works as well with adjustment problems. Can be time consuming, expensive and still fail. Negotiation and agreement. Someone or some group will clearly lose out in a change and that person or group has considerable power to resist the change. This can be relatively easy way to avoid major resistance. Can be too expensive in many cases if it alerts others to negotiate for compliance. Manipulation and co-optation. Other tactics will not work or are too expensive. This can offer a relatively quick and inexpensive solution to resistance problems. Can lead to future problems if people feel manipulated. Explicit and implicit coercion. Speed is essential and the change initiators possess considerable power. This approach is speedy and can overcome any kind of resistance. Can be risky if it leaves people mad at the initiators.
Change_11_-_Factsheet_-_Managing_Resistance_to_Change_When_it_Occurs_Word,_70.5KB.DOCX