REQUIRED SERVICE STANDARD MAXIMUM ALLOWABLE DEGREE METHOD OF SURVEILLANCE MAXIMUM PAYMENT OF DEVIATION REQUIREMENT PERCENTAGE FOR (AQL) MEETING/EXCEEDING THE AQL (Performance Requirements) (Performance (Quality Assurance) (Incentives) Standards) 6. Security Meet all No deviation 100% inspection to ensure that 100% Payment Government and all Government and Agency agency specific specific requirements have been requirements met. Independent verification of security procedures-defined by agency (could be performed by a third party or another agency according to current security regulations and measures. REQUIRED SERVICE STANDARD MAXIMUM ALLOWABLE DEGREE METHOD OF SURVEILLANCE MAXIMUM PAYMENT OF DEVIATION REQUIREMENT PERCENTAGE FOR (AQL) MEETING/EXCEEDING THE AQL (Performance Requirements) (Performance (Quality Assurance) (Incentives) Standards) 7. For new software Service levels for All requirements mandated by law Customer satisfaction is 100% payment for meeting all development, delivery of fully software: Through or regulation must be 100% measured through limited mandated requirements. operational systems conforming in terms of compliant. validated customer complaints to the operational environment processing response and surveys. Payment is contingent on the and specified user requirements. time, number of amount or degree of
REQUIRED SERVICE (Performance Requirements) STANDARD (Performance Standards) MAXIMUM ALLOWABLE DEGREE OF DEVIATION REQUIREMENT (AQL) METHOD OF SURVEILLANCE (Quality Assurance) MAXIMUM PAYMENT PERCENTAGE FOR MEETING/EXCEEDING THE AQL (Incentives) 6. Security Meet all Government and agency specific requirements No deviation 100% inspection to ensure that all Government and Agency specific requirements have been met. Independent verification of security procedures-defined by agency (could be performed by a third party or another agency according to current security regulations and measures. 100% Payment REQUIRED SERVICE (Performance Requirements) STANDARD (Performance Standards) MAXIMUM ALLOWABLE DEGREE OF DEVIATION REQUIREMENT (AQL) METHOD OF SURVEILLANCE (Quality Assurance) MAXIMUM PAYMENT PERCENTAGE FOR MEETING/EXCEEDING THE AQL (Incentives) 7. For new software development, delivery of fully operational systems conforming to the operational environment and specified user requirements. Service levels for software: Through in terms of processing response time, number of All requirements mandated by law or regulation must be 100% compliant. Customer satisfaction is measured through limited validated customer complaints and surveys. 100% payment for meeting all mandated requirements. Payment is contingent on the amount or degree of
CONNECTIONS_II_Example_Performance-Based_SOW.docx