Participate in the development and training of all Clinical and non-clinical in the use of the Clinical eHealth Systems. Support the delivery of information governance in relation to eHealth systems Support the existing e-health systems and the introduction of new systems being first point of contact for hospital staff, training of staff, promoting effective use, providing support for the systems on site dealing with any issues and liaising with IT and NHS Grampian. Continuously monitor new software developments and customer requirements in order to plan and design appropriate and up-to-date reference guides providing support via User Groups. Ensure users remain up to date and involved in upgrades and change processes. Support the maintenance of the databases related to ehealth systems and maintain all the databases that are a statutory requirement for NHSO and the Health and Social Care Partnership. Maintain an up-to-date and working knowledge of all Primary Care eHealth Systems relevant to the post. Ensure protocols are in place to support the co-ordinated use of all the e-Health systems across all departments within the Primary Care setting. Agree objectives with the Head of Primary Care Services and implement these objectives, monitoring progress to ensure that objectives are achieved. INDUCTION STANDARDS & CODE OF CONDUCT Your performance must comply with the national Induction Standards for Healthcare “Mandatory Support Workers in Scotland” 2009; and with the Code of Conduct for Healthcare Support Workers 6 KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRED TO DO THE JOB Educated to HNC or equivalent in a relevant area of work. A day to day working knowledge of Primary Care Health Systems . Day to day working knowledge of information governance Effective communication skills, people skills and negotiation skills with the ability to provide effective and acceptable solutions to issues presented to the postholder. Influencing skills. Coaching and mentoring skills. Problem solving skills. Evidence of the use of project management skills. Well developed presentational skills. Good organisational and time management skills. Sound team working skills Be able to support Organisational change. Ability to work under pressure and to tight deadlines. A working knowledge of change management skills Willingness to see problems through to satisfactory conclusion. Patient, methodical with good attention to detail Knowledge of MS Office and operating systems WindowsXP/Windows7. To ensure compliance with NHS Orkney’s operating policy the postholder is required to undertake relevant annual mandatory training on the following topics, Management of Verbal and Physical
Participate in the development and training of all Clinical and non-clinical in the use of the Clinical eHealth Systems. Support the delivery of information governance in relation to eHealth systems Support the existing e-health systems and the introduction of new systems being first point of contact for hospital staff, training of staff, promoting effective use, providing support for the systems on site dealing with any issues and liaising with IT and NHS Grampian. Continuously monitor new software developments and customer requirements in order to plan and design appropriate and up-to-date reference guides providing support via User Groups. Ensure users remain up to date and involved in upgrades and change processes. Support the maintenance of the databases related to ehealth systems and maintain all the databases that are a statutory requirement for NHSO and the Health and Social Care Partnership. Maintain an up-to-date and working knowledge of all Primary Care eHealth Systems relevant to the post. Ensure protocols are in place to support the co-ordinated use of all the e-Health systems across all departments within the Primary Care setting. Agree objectives with the Head of Primary Care Services and implement these objectives, monitoring progress to ensure that objectives are achieved. INDUCTION STANDARDS & CODE OF CONDUCT Your performance must comply with the national “Mandatory Induction Standards for Healthcare Support Workers in Scotland” 2009; and with the Code of Conduct for Healthcare Support Workers 6 KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRED TO DO THE JOB Educated to HNC or equivalent in a relevant area of work. A day to day working knowledge of Primary Care Health Systems . Day to day working knowledge of information governance Effective communication skills, people skills and negotiation skills with the ability to provide effective and acceptable solutions to issues presented to the postholder. Influencing skills. Coaching and mentoring skills. Problem solving skills. Evidence of the use of project management skills. Well developed presentational skills. Good organisational and time management skills. Sound team working skills Be able to support Organisational change. Ability to work under pressure and to tight deadlines. A working knowledge of change management skills Willingness to see problems through to satisfactory conclusion. Patient, methodical with good attention to detail Knowledge of MS Office and operating systems WindowsXP/Windows7. To ensure compliance with NHS Orkney’s operating policy the postholder is required to undertake relevant annual mandatory training on the following topics, Management of Verbal and Physical
Clinical%20Services%20Facilitator%20Primary%20Care%20Oct%2016%20JD.docx