Create specific action plans for dealing with any potential threats that you have identified. Trigger Action Who How With what Eg. Contact Telephony Operations Contact Mobile Telephony provider Manager helpline Down Request divert to centre on 01453 310 new number 345 Inform reception staff of which number diverted to Trigger 1 action 1 Person what do What resources carrying out they have are required to action 2 the action to do complete action etc Each action plan to cover identified threats eg. fire flood vandalism electricity failure IT system failure phone system failure other Network diagrams and technical IT information And finally Stand-down procedure once the incident is resolved and the business is back to …. normal or a new normal if the incident has been so severe that it has changed the way that – you deliver your business. Emergency Procedures Ensure your company has basic emergency procedures in place Make sure your employees really know what to do if a fire breaks out Make certain your employees understand the evacuation procedures Ensure your employees know what to do if a colleague is injured Ensure your employees know what to do if any sort of disruption occurs The key to a sound emergency procedure is clear process, roles and responsibility and employee awareness team members from each department should be given responsibility for ensuring a smooth and orderly process All employees should receive training on your emergency procedures, with regular updates and refresher courses on it It is important that your workforce know where to access a and procedures’ ‘guidelines document to ensure that they are always fully aware of what is expected of them
Create specific action plans for dealing with any potential threats that you have identified. Trigger Action Who How With what Eg. Telephony Down Contact Telephony provider Request divert to new number Inform reception staff of which number diverted to Operations Manager Contact helpline centre on 01453 310 345 Mobile Trigger 1 action 1 action 2 etc Person carrying out the action what do they have to do What resources are required to complete action Each action plan to cover identified threats eg. fire flood vandalism electricity failure IT system failure phone system failure other Network diagrams and technical IT information And finally …. Stand-down procedure once the incident is resolved and the business is back to normal – or a new normal if the incident has been so severe that it has changed the way that you deliver your business. Emergency Procedures Ensure your company has basic emergency procedures in place Make sure your employees really know what to do if a fire breaks out Make certain your employees understand the evacuation procedures Ensure your employees know what to do if a colleague is injured Ensure your employees know what to do if any sort of disruption occurs The key to a sound emergency procedure is clear process, roles and responsibility and employee awareness team members from each department should be given responsibility for ensuring a smooth and orderly process All employees should receive training on your emergency procedures, with regular updates and refresher courses on it It is important that your workforce know where to access a ‘guidelines and procedures’ document to ensure that they are always fully aware of what is expected of them
BusinessContinuityPlanContent.docx