REQUIRED SERVICE STANDARD MAXIMUM ALLOWABLE DEGREE METHOD OF SURVEILLANCE MAXIMUM PAYMENT OF DEVIATION REQUIREMENT PERCENTAGE FOR (AQL) MEETING/EXCEEDING THE AQL (Performance Requirements) (Performance (Quality Assurance) (Incentives) Standards) 11. Software conversion effort Service Levels for Base line functionality is met at Customer satisfaction is 100% payment for meeting all for rehosting from one platform, software: 100%. measured through limited mandated requirements. architecture, operating system, Through-put in Noncritical functionality is met at validated customer complaints Proportional reduction in database, communication terms of processing %.* and surveys. contract line item price, or system, programming language, response time, * to be determined by the Independent verification and overall contract value, and/or data distribution method number of Agency's requirement. validation (IV&V) for testing attributable to loss in to another transactions new releases of software to functionality, or degraded processed per determine that previous system performance. second; volume of functionality is maintained. % of overall contract payment data processed over will be witheld * number of time. production processing cycles. For conversion projects Compatibility with * To be determined by the Independent verification and particular hardware Agency's requirement. validation (IV&V) for and software within developing or maintaining the existing system processing/ processing benchmarking during parallel environment. processing. Functionality of required systems architecture and processing capabilities. Delivery dates are met or exceeded.
REQUIRED SERVICE (Performance Requirements) STANDARD (Performance Standards) MAXIMUM ALLOWABLE DEGREE OF DEVIATION REQUIREMENT (AQL) METHOD OF SURVEILLANCE (Quality Assurance) MAXIMUM PAYMENT PERCENTAGE FOR MEETING/EXCEEDING THE AQL (Incentives) 11. Software conversion effort for rehosting from one platform, architecture, operating system, database, communication system, programming language, and/or data distribution method to another Service Levels for software: Through-put in terms of processing response time, number of transactions processed per second; volume of data processed over time. Compatibility with particular hardware and software within the existing processing environment. Functionality of required systems architecture and processing capabilities. Delivery dates are met or exceeded. Base line functionality is met at 100%. Noncritical functionality is met at %.* * to be determined by the Agency's requirement. Customer satisfaction is measured through limited validated customer complaints and surveys. Independent verification and validation (IV&V) for testing new releases of software to determine that previous functionality is maintained. For conversion projects Independent verification and validation (IV&V) for developing or maintaining system processing/ benchmarking during parallel processing. 100% payment for meeting all mandated requirements. Proportional reduction in contract line item price, or overall contract value, attributable to loss in functionality, or degraded system performance. % of overall contract payment will be witheld * number of production processing cycles. * To be determined by the Agency's requirement.
CONNECTIONS_II_Example_Performance-Based_SOW.docx