resident satisfaction and perception of care. This is particularly true for frontline staff in nursing homes like the certified nursing assistants, or CNAs, as they have the most contact with residents and are more able to quickly respond to resident needs and changes. When frontline staff such as CNAs can influence day-to-day resident care decisions, residents are more satisfied. All these factors together lead to higher quality of care. SAY: SLIDE 9 Empowerment of nursing staff in decision making is more strongly related to increased service quality than empowerment of non-nursing staff. Nursing staff who are empowered are in the best position to make decisions that keep residents and families happy and safe. The ability to recognize resident needs in real-time and respond immediately can have a positive impact. In the nursing homes, CNAs and other front-line caregivers are particularly important to be empowered because they are resident advocates. They have the most contact with residents and families, allowing them to most quickly and effectively respond to resident and family needs. Nursing home administrators may create empowerment teams, which include employees with similar job titles and responsibilities who make decisions and recommendations on aspects of their jobs. Through empowerment, teams see their position as meaningful, which can boost morale and job performance. SAY: SLIDE 10 Empowered have the following characteristics: They are curious, interested in improvement, and have knowledge of nursing home resources and infrastructure. SAY: SLIDE 11 Staff who are empowered are invested in the success of the facility and the safety of its residents. By nurturing this curiosity, staff will feel comfortable speaking up and suggesting changes and improvements. Administrators want to provide an environment in which staff are comfortable asking questions about their work and the reasons for certain procedures. SAY: SLIDE 12
resident satisfaction and perception of care. This is particularly true for frontline staff in nursing homes like the certified nursing assistants, or CNAs, as they have the most contact with residents and are more able to quickly respond to resident needs and changes. When frontline staff such as CNAs can influence day-to-day resident care decisions, residents are more satisfied. All these factors together lead to higher quality of care. SAY: Empowerment of nursing staff in decision making is more strongly related to increased service quality than empowerment of non-nursing staff. Nursing staff who are empowered are in the best position to make decisions that keep residents and families happy and safe. The ability to recognize resident needs in real-time and respond immediately can have a positive impact. In the nursing homes, CNAs and other front-line caregivers are particularly important to be empowered because they are resident advocates. They have the most contact with residents and families, allowing them to most quickly and effectively respond to resident and family needs. Nursing home administrators may create empowerment teams, which include employees with similar job titles and responsibilities who make decisions and recommendations on aspects of their jobs. Through empowerment, teams see their position as meaningful, which can boost morale and job performance. SLIDE 9 SAY: Empowered have the following characteristics: They are curious, interested in improvement, and have knowledge of nursing home resources and infrastructure. SLIDE 10 SAY: Staff who are empowered are invested in the success of the facility and the safety of its residents. By nurturing this curiosity, staff will feel comfortable speaking up and suggesting changes and improvements. Administrators want to provide an environment in which staff are comfortable asking questions about their work and the reasons for certain procedures. SLIDE 11 SAY: SLIDE 12
c.Mod3_Staff%20Empowerment_facilitator%20notes.docx