Free Bus Stop Assistance or Bus for each trip. At the end of each trip, the IVR To use, you will be required to: Program 3 “Paratransit Say or enter your Id #” Route Identifier Kits “customer will ask, you wish to keep this Information” “Do Say or enter your number” “phone reservation?” (Say or press to keep “Yes” “1” Vocal Option Touch-Tone Say or enter Trip Date (mm/dd) This option allows you to speak directly with an it. Say or press to cancel it.) Please The IVR will confirm the trip information and “No” “2” agent to obtain information on CCT Connect ADA Helpers” 3 fare of each trip. “Travel note the IVR cannot recognize sentences. The and SRP Programs. The IVR will ask you if you want to cancel the IVR will only recognize or This option will connect you with a CCT Customer “Yes” “No”. trip. Application Status or New Application Service agent for assistance. Option Touch-Tone Where’s My Ride 4 “Application” You will be connected to an agent who can assist This option allows you to leave your name, you with same day inquiries. telephone number, customer ID#, address and the reason for your call (press # key when done). Customer Service Menu Accessible Services Menu Options Options Comments Elevator Hotline Vocal Option Touch-Tone Vocal Option Touch-Tone 1 “Comments” Hotline” 1 This option allows you to speak directly with “Elevator an agent to file a commendation or a This option will connect you with the Elevator complaint. Information Hotline providing a list and location of inoperable elevators. IVR Outbound Calls Lost and Found The night before your scheduled random trip Reduced Fare Card Program and Fixed Vocal Option (standing orders excluded), the IVR will call Route Services and Found” 2 the primary telephone number on file to “Lost Vocal Option Touch-Tone confirm your trip. The IVR will confirm your This option allows you to report lost articles. name, day/date of trip, the number of trips Route” 2 “Fixed scheduled, pick-up address, time range of Paratransit Program Information This option will connect you with Septa’s pick-up (10 mins before to 20 mins after your Vocal Option Touch-Tone Customer Service Department for assistance confirmed time), destination address and fare
To use, you will be required to: Say or enter your “customer Id #” Say or enter your “phone number” Say or enter Trip Date (mm/dd) The IVR will confirm the trip information and fare of each trip. The IVR will ask you if you want to cancel the trip. Where’s My Ride You will be connected to an agent who can assist you with same day inquiries. Customer Service Menu Options Comments Vocal Option Touch-Tone “Comments” 1 This option allows you to speak directly with an agent to file a commendation or a complaint. Lost and Found Vocal Option “Lost and Found” 2 This option allows you to report lost articles. Paratransit Program Information Vocal Option Touch-Tone “Paratransit Program Information” 3 This option allows you to speak directly with an agent to obtain information on CCT Connect ADA and SRP Programs. Application Status or New Application Option Touch-Tone “Application” 4 This option allows you to leave your name, telephone number, customer ID#, address and the reason for your call (press # key when done). Accessible Services Menu Options Elevator Hotline Vocal Option Touch-Tone “Elevator Hotline” 1 This option will connect you with the Elevator Information Hotline providing a list and location of inoperable elevators. Reduced Fare Card Program and Fixed Route Services Vocal Option Touch-Tone “Fixed Route” 2 This option will connect you with Septa’s Customer Service Department for assistance Free Bus Stop Assistance or Bus Route Identifier Kits Vocal Option Touch-Tone “Travel Helpers” 3 This option will connect you with a CCT Customer Service agent for assistance. IVR Outbound Calls The night before your scheduled random trip (standing orders excluded), the IVR will call the primary telephone number on file to confirm your trip. The IVR will confirm your name, day/date of trip, the number of trips scheduled, pick-up address, time range of pick-up (10 mins before to 20 mins after your confirmed time), destination address and fare for each trip. At the end of each trip, the IVR will ask, “Do you wish to keep this reservation?” (Say “Yes” or press “1” to keep it. Say “No” or press “2” to cancel it.) Please note the IVR cannot recognize sentences. The IVR will only recognize “Yes” or “No”.
CCT%20IVR%20Brochure%20060314.docx