If you are unsure of what needs to be reported or how to report to us, please contact your Engagement and Performance Manager. The online form Please to use our online form to report Notifiable Events, threats and any significant risks to health and safety relating to the services you provide for ACC or our clients (refer to clauses 8.15 and 8.16 of the Master Terms and Conditions). The is available on the For Providers page of our website and is intended to help ACC and our suppliers meet our overlapping responsibilities under the Health and Safety at Work Act. Service monitoring Service monitoring (reporting) provides an overview to ACC of the appropriateness of the services delivered (e.g. right equipment, adequate training, improved functional outcomes, ongoing usefulness of equipment), customer satisfaction with the service, highlights any service issues and actions taken to address them. The information provided should be relevant, and will form the basis for service monitoring discussions with ACC. The monitoring for this service should include: A summary of equipment usefulness and Client quality of life outcomes the assessor – should follow up on all Clients to assess the impact of the equipment on Client function. A suggested assessment scale is included in Appendix 2. Customer satisfaction reports a report summarizing feedback from services users – (Clients). Service issues The supplier should provide a commentary on any service issues and – actions taken to address these. The supplier should follow up on clients and note cases of abandonment of equipment. Abandonment can be an indicator of service issue and an understanding of why the Client has abandoned the equipment can provide insight into what aspects of a service may need to be addressed (see Appendix 3). Service improvement initiatives - You may also include any commentary that you feel may be useful for ACC. Appendices Appendix 1: Complexity Framework Tool
If you are unsure of what needs to be reported or how to report to us, please contact your Engagement and Performance Manager. The online form Please to use our online form to report Notifiable Events, threats and any significant risks to health and safety relating to the services you provide for ACC or our clients (refer to clauses 8.15 and 8.16 of the Master Terms and Conditions). The is available on the For Providers page of our website and is intended to help ACC and our suppliers meet our overlapping responsibilities under the Health and Safety at Work Act. Service monitoring Service monitoring (reporting) provides an overview to ACC of the appropriateness of the services delivered (e.g. right equipment, adequate training, improved functional outcomes, ongoing usefulness of equipment), customer satisfaction with the service, highlights any service issues and actions taken to address them. The information provided should be relevant, and will form the basis for service monitoring discussions with ACC. The monitoring for this service should include: A summary of equipment usefulness and Client quality of life outcomes – the assessor should follow up on all Clients to assess the impact of the equipment on Client function. A suggested assessment scale is included in Appendix 2. Customer satisfaction reports – a report summarizing feedback from services users (Clients). Service issues – The supplier should provide a commentary on any service issues and actions taken to address these. The supplier should follow up on clients and note cases of abandonment of equipment. Abandonment can be an indicator of service issue and an understanding of why the Client has abandoned the equipment can provide insight into what aspects of a service may need to be addressed (see Appendix 3). Service improvement initiatives - You may also include any commentary that you feel may be useful for ACC. Appendices Appendix 1: Complexity Framework Tool
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