Mental Health Refers to Wellness Educator for Unnecessary step. If MH professional Recommend MH professional familiar 2 Professional screening knows requirements, can screen at that with program and conducts screening. time 3 Wellness Educator Conducts screening Referrals do not show up as expected, Get baseline for # of no shows, and time spending time on follow up, cant contact. spent in follow up. Recommend MH Can task be accomplished by MH professional conducts screening professional at time of Wellness Educator Determines eligibility Obtains consents and other Confirm consents are necessary. 4 Yes documentation May not be under HIPAA. MH professional can obtain at time of determination. 5 Wellness Educator Determines eligibility See Eligible” Workflow. How is The patient should not have to come “Not No referral loop being closed with MH into the clinic a second time only to professional? be told not eligible. 6 Wellness Educator Sees if nurse care manager is Warm hand off. Care Manager. Get baseline data on availability of available 1. Yes How often does this happen? Is there any care manager. Free up valuable Nurse reason that the MH Professional can’t time (nurse is actually a nurse make handoff? If yes, any reason they practitioner) to see more patients by can’t make appointment for patient for removing responsibilities that can be primary care? conducted by less expensive staff. Eliminate barrier of Wellness Educator. 7 Wellness Educator Sees if nurse care manager is When not available, appointment, Get baseline for no shows for Nurse available 1. No usually a week out since nurse office Care Manager Appointment. Maintain
2 Mental Health Professional Refers to Wellness Educator for screening Unnecessary step. If MH professional knows requirements, can screen at that time Recommend MH professional familiar with program and conducts screening. 3 Wellness Educator Conducts screening Referrals do not show up as expected, spending time on follow up, cant contact. Can task be accomplished by MH professional at time of Get baseline for # of no shows, and time spent in follow up. Recommend MH professional conducts screening 4 Wellness Educator Determines eligibility Yes Obtains consents and other documentation Confirm consents are necessary. May not be under HIPAA. MH professional can obtain at time of determination. 5 Wellness Educator Determines eligibility No See “Not Eligible” Workflow. How is referral loop being closed with MH professional? The patient should not have to come into the clinic a second time only to be told not eligible. 6 Wellness Educator Sees if nurse care manager is available 1. Yes Warm hand off. Care Manager. How often does this happen? Is there any reason that the MH Professional can’t make handoff? If yes, any reason they can’t make appointment for patient for primary care? Get baseline data on availability of care manager. Free up valuable Nurse time (nurse is actually a nurse practitioner) to see more patients by removing responsibilities that can be conducted by less expensive staff. Eliminate barrier of Wellness Educator. 7 Wellness Educator Sees if nurse care manager is available 1. No When not available, appointment, usually a week out since nurse office Get baseline for no shows for Nurse Care Manager Appointment. Maintain
Business_Process_Analysis_Workbook_9_2013_word.docx