together to achieve goals, including service users 2.3 Building and Gains and maintains the trust, support Communicates effectively Ensures contacts are spread Provides powerful and compelling maintaining and respect of colleagues and service with individuals and groups, throughout the organisation arguments which clearly address the relationships users by using sound interpersonal skills and acts as a positive role which represent CWSM as a issue and are developed logically model whole from the facts Able to demonstrate patience and actively listens and empathises with others Able to use excellent written Gains and maintains the Works to achieve consensus, rather recognising different perspectives and and verbal communication trust and support of than their own direction points of view skills in order to present a external networks positive image of and “self” Manages positions of power appropriately the service, when communicating with service users and other agencies and uses tact and diplomacy Respects, values and acknowledges Actively contributes to Encourages people to engage Employs strategies to 2.4 Encouraging the roles, contributions and creating a respectful working in decision-making and to manage conflict of contribution expertise of others environment which constructively challenge interests and values contributions from all differences of Confident in suggesting their own ideas Looks for ways to opinion constructively solve problems Actively considers other people’s & disagreements suggestions Recognises the common purpose of the Aligns team and individual Willing to lead the team in an Encourages open, honest and 2.5 Working team and respects team decisions, objectives, to enable the team engaging, encompassing constructive behaviour that within teams contributions and compromises to be efficient, effective and and creative manner CWSX Mind to achieve creative Actively participates in the team in order Expresses ideas lucidly and Can inspire a team, involving the to generate ideas and to adopt a team presents arguments and right people at the right time approach messages to team members both verbally and in writing in a Speaks persuasively and with Has a clear sense of their role, logical and clear manner conviction and gains the complete responsibilities and purpose within
together to achieve goals, including service users 2.3 Building and maintaining relationships Gains and maintains the trust, support and respect of colleagues and service users by using sound interpersonal skills Able to demonstrate patience and actively listens and empathises with others recognising different perspectives and points of view Manages positions of power appropriately Communicates effectively with individuals and groups, and acts as a positive role model Able to use excellent written and verbal communication skills in order to present a positive image of “self” and the service, when communicating with service users and other agencies and uses tact and diplomacy Ensures contacts are spread throughout the organisation which represent CWSM as a whole Gains and maintains the trust and support of external networks Provides powerful and compelling arguments which clearly address the issue and are developed logically from the facts Works to achieve consensus, rather than their own direction 2.4 Encouraging contribution Respects, values and acknowledges the roles, contributions and expertise of others Confident in suggesting their own ideas Actively considers other people’s suggestions Actively contributes to creating a respectful working environment which values contributions from all Encourages people to engage in decision-making and to constructively challenge Looks for ways to constructively solve problems & disagreements Employs strategies to manage conflict of interests and differences of opinion 2.5 Working within teams Recognises the common purpose of the team and respects team decisions, contributions and compromises Actively participates in the team in order to generate ideas and to adopt a team approach Has a clear sense of their role, responsibilities and purpose within Aligns team and individual objectives, to enable the team to be efficient, effective and creative Willing to lead the team in an engaging, encompassing and creative manner Expresses ideas lucidly and presents arguments and messages to team members both verbally and in writing in a logical and clear manner Encourages open, honest and constructive behaviour that CWSX Mind to achieve Can inspire a team, involving the right people at the right time Speaks persuasively and with conviction and gains the complete
Business__Performance__Manager_job_description_person_specification.docx