model to provide a framework for escalating communication issues. The table below defines the priority levels, decision authorities, and timeframes for resolution. Priority Definition Decision Timeframe for Resolution Authority Priority 1 Major impact to project or Vice President Within 4 hours business operations. If not or higher resolved quickly there will be a significant adverse impact to revenue and/or schedule. Priority 2 Medium impact to project or Project Within one business day business operations which may Sponsor result in some adverse impact to revenue and/or schedule. Priority 3 Slight impact may cause Project Within two business days some minor scheduling Manager difficulties with the project but no impact to business operations or revenue. Priority 4 Insignificant impact to project Project Work continues and any but there may be a better Manager recommendations are solution. submitted via the project change control process ** NOTE: Any communication including sensitive and/or confidential information will require escalation to VP level or higher for approval prior to external distribution. Glossary of Communication Terminology Term Definition Communication The effective sending and receiving of information. Ideally, the information received should match the information sent. It is the responsibility of the sender to ensure this takes place. Stakeholder Individuals or groups involved in the project or whose interests may be affected by the project’s execution or outcome. Communications Portion of the overall Project Management Plan which details Management Plan how project communications will be conducted, who will participate in communications, frequency of communications, and methods of communications.
model to provide a framework for escalating communication issues. The table below defines the priority levels, decision authorities, and timeframes for resolution. Priority Definition Decision Authority Timeframe for Resolution Priority 1 Major impact to project or business operations. If not resolved quickly there will be a significant adverse impact to revenue and/or schedule. Vice President or higher Within 4 hours Priority 2 Medium impact to project or business operations which may result in some adverse impact to revenue and/or schedule. Project Sponsor Within one business day Priority 3 Slight impact may cause some minor scheduling difficulties with the project but no impact to business operations or revenue. Project Manager Within two business days Priority 4 Insignificant impact to project but there may be a better solution. Project Manager Work continues and any recommendations are submitted via the project change control process ** NOTE: Any communication including sensitive and/or confidential information will require escalation to VP level or higher for approval prior to external distribution. Glossary of Communication Terminology Term Definition Communication The effective sending and receiving of information. Ideally, the information received should match the information sent. It is the responsibility of the sender to ensure this takes place. Stakeholder Individuals or groups involved in the project or whose interests may be affected by the project’s execution or outcome. Communications Management Plan Portion of the overall Project Management Plan which details how project communications will be conducted, who will participate in communications, frequency of communications, and methods of communications.
Communications-Management-Plan-Template.docx