Service Requirements: Support the Registration group of the Conference and Registration Services group/CJER at the Administrative Office of the Courts, located at 455 Golden Gate Avenue, San Francisco, CA. Upon request by the Supervising Coordinator, provide a defined number of software training sessions at the AOC office for key at no additional cost. C. Provide registration team staff a minimum of 48 hours advance notice for any changes and/or upgrades which may affect the user experience in any way, for the purposes of beta-testing, and possible announcement. D. Reply to customer support inquiries within sixty (60) minutes of request. E. Provide 20 hours of customer support each year at no additional cost. F. Assign/designate an experienced key account manager to the AOC account and provide user-friendly interface as needed. H. Provide capabilities in the form of the following: Registration Capabilities: Table 1: M = Must Have D = Desirable Activity Title Able to Unable Must Explain Provide to Have or Provide Desirable Online event registration capabilities for M events of all size and types Pre-populate registrant profile M information on registration forms Profile recognition for returning users M Tracking of multiple profiles (more than D one profile per person) Multiple customized forms including M designated input fields Automated Waitlist D Multiple Sub Accounts D Allow registrants to sign-up guests M Conditional logic for additional M questions, agenda items, custom text
Service Requirements: Support the Registration group of the Conference and Registration Services group/CJER at the Administrative Office of the Courts, located at 455 Golden Gate Avenue, San Francisco, CA. Upon request by the Supervising Coordinator, provide a defined number of software training sessions at the AOC office for key at no additional cost. C. Provide registration team staff a minimum of 48 hours advance notice for any changes and/or upgrades which may affect the user experience in any way, for the purposes of beta-testing, and possible announcement. D. Reply to customer support inquiries within sixty (60) minutes of request. E. Provide 20 hours of customer support each year at no additional cost. F. Assign/designate an experienced key account manager to the AOC account and provide user-friendly interface as needed. H. Provide capabilities in the form of the following: Registration Capabilities: Table 1: M = Must Have D = Desirable Activity Title Able to Provide Unable to Provide Must Have or Desirable Explain Online event registration capabilities for events of all size and types M Pre-populate registrant profile information on registration forms M Profile recognition for returning users M Tracking of multiple profiles (more than one profile per person) D Multiple customized forms including designated input fields M Automated Waitlist D Multiple Sub Accounts D Allow registrants to sign-up guests M Conditional logic for additional questions, agenda items, custom text M
CJER92013-LV-RFP-Revision-1.docx