in Any issues related with the payment method used by the customer, including the set-up, how it and how it can be B11 - changed, for all payment types Examples: Failure to set up or reassess Direct Debit Direct Debit set at – incorrect level Missing payments Unsuitable payment method – – – Security deposits – Guaranteed Standards of Service payment not provided Direct Debit withdrawal - Unallocated –Unauthorised payments
in B11 - Any issues related with the payment method used by the customer, including the set-up, how it and how it can be changed, for all payment types Examples: Failure to set up or reassess Direct Debit – Direct Debit set at incorrect level – Missing payments – Unsuitable payment method – Security deposits – Guaranteed Standards of Service payment not provided –Unauthorised Direct Debit withdrawal - Unallocated payments
complaints_guidance_jan_2018_for_publication.docx