Term Definition Procedural Fairness A right to be heard; Customer focused; Impartiality and a lack of bias; Managed in accordance with the principles of natural justice; Evidence to support a decision; and Record keeping. Academic Appeal Application by student, whom disputes the result of assessment or project, to have it reassessed by an independent lecturer/marker Confidential Application of National Privacy Principles concerning a complaint which is only made known or referred to a person or persons as considered necessary or appropriate. Transparent Clear and understandable. Contact Information Policy Owner General Manager, Organisational Services. – Subject Expert Planning and Evaluation Consultant. – Review date October 2017 History of Changes Effective Date Last Updated Policy version Reference No. date number December 2016 December 2016 1 PCY068
Term Definition Procedural Fairness A right to be heard; Customer focused; Impartiality and a lack of bias; Managed in accordance with the principles of natural justice; Evidence to support a decision; and Record keeping. Academic Appeal Application by student, whom disputes the result of assessment or project, to have it reassessed by an independent lecturer/marker Confidential Application of National Privacy Principles concerning a complaint which is only made known or referred to a person or persons as considered necessary or appropriate. Transparent Clear and understandable. Contact Information Policy Owner – General Manager, Organisational Services. Subject Expert – Planning and Evaluation Consultant. Review date October 2017 History of Changes Effective Date Last Updated date Policy version number Reference No. December 2016 December 2016 1 PCY068
Complaints%20and%20Appreciation%20Comments%20Policy%20(PCY068).docx