Protection and Support is committed to providing a healthy working and learning environment in its <Name of VEC> schools, colleges, centres and offices. Students, parents, guardians and staff will be protected from discrimination or victimisation for filing a complaint or assisting in an investigation. Retaliation against a student on whose behalf a complaint has been lodged is considered a disciplinary offence. Equally, a malicious complaint made against a staff member will be treated as misconduct under the school/college/centre’s disciplinary procedures. Record Keeping Any documentation in respect of the complaint at stages 1 and/or 2, including a covering statement of the outcome reached at each stage, will be treated as confidential and retained by the school/centre in a dedicated complaints’ file established for such purpose. Any documentation in respect of the complaint at stages 3 and/or 4, including a covering statement of the outcome reached at each stage, will be treated as confidential and retained by the VEC in a dedicated complaints’ file established for such purpose. Where a complaint has been rejected or deemed unfounded, all documentation relating to complaint should be removed from any personnel file of the staff member concerned. It will be retained in the dedicated complaints’ procedure file in accordance with VEC Data Protection/Retention policy. Review This Complaints Procedure will arise for review by the parties to this agreement at national level no later than two years from the official implementation date. VEC Adoption Date The Code of Practice for dealing with complaints made by Parent/s, Guardian/s of a Student or by a Student (who has reached the age of eighteen) currently enrolled in a school/centre, has been against a Staff Member employed by a Vocational Education Committee (VEC) formally adopted on <date>. Signature: ______________________________ <Name of Chief Executive Officer> Appendix 1 Panel of Investigators (for reference to Stage 3 investigations) – Select one nominee from panel A and one nominee from panel B in accordance with the protocol advised below. Contact details for investigators are available from IVEA head office tel. 01 4966033 or from respective trade unions subscribing to this Code.
Protection and Support <Name of VEC> is committed to providing a healthy working and learning environment in its schools, colleges, centres and offices. Students, parents, guardians and staff will be protected from discrimination or victimisation for filing a complaint or assisting in an investigation. Retaliation against a student on whose behalf a complaint has been lodged is considered a disciplinary offence. Equally, a malicious complaint made against a staff member will be treated as misconduct under the school/college/centre’s disciplinary procedures. Record Keeping Any documentation in respect of the complaint at stages 1 and/or 2, including a covering statement of the outcome reached at each stage, will be treated as confidential and retained by the school/centre in a dedicated complaints’ file established for such purpose. Any documentation in respect of the complaint at stages 3 and/or 4, including a covering statement of the outcome reached at each stage, will be treated as confidential and retained by the VEC in a dedicated complaints’ file established for such purpose. Where a complaint has been rejected or deemed unfounded, all documentation relating to complaint should be removed from any personnel file of the staff member concerned. It will be retained in the dedicated complaints’ procedure file in accordance with VEC Data Protection/Retention policy. Review This Complaints Procedure will arise for review by the parties to this agreement at national level no later than two years from the official implementation date. VEC Adoption Date The Code of Practice for dealing with complaints made by Parent/s, Guardian/s of a Student or by a Student (who has reached the age of eighteen) currently enrolled in a school/centre, against a Staff Member employed by a Vocational Education Committee (VEC) has been formally adopted on <date>. Signature: ______________________________ <Name of Chief Executive Officer> Appendix 1 – Panel of Investigators (for reference to Stage 3 investigations) Select one nominee from panel A and one nominee from panel B in accordance with the protocol advised below. Contact details for investigators are available from IVEA head office tel. 01 4966033 or from respective trade unions subscribing to this Code.
ComplaintsProcedureFinal1March2011%20(2).docx