10. Relationship Management skills in dealing with sponsors ⦿ and external stakeholders 11. Presentation and public speaking skills ⦿ 12. Management of Research projects and external ⦿ campaigns, and project planning and management 13. Quality Assurance, Process Management and Service ⦿ Delivery skills 14. Management of Information, Communication and ⦿ Technology change 15. IT literacy and self-sufficiency at manager/user level ⦿ Behaviours 16. Commitment to the aims and principles of the Citizens ⦿ Advice service 17. Inspirational leadership of the service’s employees and ⦿ volunteers 18. Change orientation ⦿ 19. Collaborative and team working orientation ⦿
10. Relationship Management skills in dealing with sponsors and external stakeholders ⦿ 11. Presentation and public speaking skills ⦿ 12. Management of Research projects and external campaigns, and project planning and management ⦿ 13. Quality Assurance, Process Management and Service Delivery skills ⦿ 14. Management of Information, Communication and Technology change ⦿ 15. IT literacy and self-sufficiency at manager/user level ⦿ Behaviours 16. Commitment to the aims and principles of the Citizens Advice service ⦿ 17. Inspirational leadership of the service’s employees and volunteers ⦿ 18. Change orientation ⦿ 19. Collaborative and team working orientation ⦿
ceo-role-profile-arun-chichester-citizens-advice-sept-2017.docx