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Collini, S. (2010). LRB · Stefan Collini · Browne’s gamble: The future of the universities. Available at: (accessed: 25/04/2016). Eagle, L. and Brennan, R. (2007). "Are students customers? TQM and marketing perspectives", Quality Assurance in Education, 15(1), pp. 44–60. Emery, C., Kramer, T. and Tian, R. (2001). "Customers vs products: adopting an effective approach to business students", Quality Assurance in Education, Vol. 9 No. 2, pp. 110-15. Geven, K. (2015). "How Did the Latest Increase in Fees in England Affect Student Enrolment and Inequality?", The European Higher Education Area, pp. 479–500. Harrison, A. (2012). University tuition fees ‘affecting applications’ says panel. Available at: http://www.bbc.co.uk/news/education-19182000 (accessed: 12/10/2015). The Telegraph (2014). How have tuition fees affected students? Available at: (accessed: 12/10/2015). Kanji, G.K. and Tambi, M.A. (1999. "Total quality management in UK higher education institutions", Total Quality Management, Vol. 10 No. 1, pp. 129-53. Pennell, H. and West, A. (2005). "The Impact of Increased Fees on Participation in Higher Education in England", Higher Education Quarterly, 59(2), pp. 127–137.
Clara%20Maure%20-%20Case%20study%20at%20the%20University%20of%20Manchester%20The%20evaluation%20of%20the%20student-as-customer%20concept%20following%20the%20rise%20of%20tuition%20fees%20in%202012.docx