CONTRACTING, RELATIONSHIP MANAGEMENT, CUSTOMER SERVICE, IMPLEMENTATION, AND DISASTER RECOVERY PLANS 6.1 Experience & 15 Operational Capability 6.2 Organizational & 16 Financial Capacity 6.3 Contracting, 16 Relationship Management, Implementation, Customer Service, Disaster Recovery 7.0.0 SCOPE OF 17 REQUEST FOR PROPOSAL WORK CARDHOLDER – PRESENT MERCHANT CARD PROCESSING General Questions: 18 7.1 All Respondents Cardholder Present 24 7.2 Processing Optional Card 27 7.3 Processing Services for Taxi Cab Drivers 8.0.0 REQUEST FOR 30 INFORMATION – MERCHANT CARD AND E-CHECK PROCESSING 9.0.0 SOCIALLY 32 RESPONSIBLE BUSINESS PRACTICES 10.00 EXHIBITS CCSF Cardholder I 38 Present Merchant II 40 Card Processing Requirements III 41 CCSF Cardholder IV 42 Not-Present Merchant V 43 Card & E-Check Processing Requirements
CONTRACTING, RELATIONSHIP MANAGEMENT, CUSTOMER SERVICE, IMPLEMENTATION, AND DISASTER RECOVERY PLANS 6.1 Experience & Operational Capability 15 6.2 Organizational & Financial Capacity 16 6.3 Contracting, Relationship Management, Implementation, Customer Service, Disaster Recovery 16 7.0.0 SCOPE OF REQUEST FOR PROPOSAL WORK – CARDHOLDER PRESENT MERCHANT CARD PROCESSING 17 7.1 General Questions: All Respondents 18 7.2 Cardholder Present Processing 24 7.3 Optional Card Processing Services for Taxi Cab Drivers 27 8.0.0 REQUEST FOR INFORMATION – MERCHANT CARD AND E-CHECK PROCESSING 30 9.0.0 SOCIALLY RESPONSIBLE BUSINESS PRACTICES 32 10.00 I II III IV V EXHIBITS CCSF Cardholder Present Merchant Card Processing Requirements CCSF Cardholder Not-Present Merchant Card & E-Check Processing Requirements 38 40 41 42 43
CCSF%20Cardholder%20Present%20Merchant%20Card%20Processing%20RFP.docx