Corporate Objective No 2: To Grow our Services and Customer Base Report on Board Action Plan Risk Description Current Controls Assurances Action By Whom Comment Risk Score End Date L I S Rate 7. There is a risk 4 4 16 High SMT monitoring; Implementation of Remaining Head of that the NIHSC Internal Audit Shared recommendations to Interpreting Service Internal report; recommendations Services be implemented upon will fail to meet its underway. completion of new IT objectives due to Risk reporting & November system. This is now an inadequate review; 2015 due to be complete in system of November due to governance, risk Head of Service additional management and appointed. Recruitment of staff requirements having controls. underway. been identified by the project board. Risk Owner Interpreting Service SLA with Band 5 Operations Head of Shared Services HSCB to be agreed in post and signed. March 2015. Type of risk: Financial; A meeting between Technological; Head of Performance Commissioning, HSCB management; DoF, BSO CX and Customer/Citizen; Head of Shared Services was held on 10th June 2015. A number of actions Risk Added: were agreed to assist 17.12.2014 in reducing spend e.g. move towards a majority of telephone consultations.
Corporate Objective No 2: To Grow our Services and Customer Base Report on Board Action Plan Risk Description Current Risk Score Controls Assurances Action By Whom End Date Comment L I S Rate 7. There is a risk that the NIHSC Interpreting Service will fail to meet its objectives due to an inadequate system of governance, risk management and controls. Risk Owner Head of Shared Services Type of risk: Financial; Technological; Performance management; Customer/Citizen; Risk Added: 17.12.2014 4 4 16 High SMT monitoring; Internal report; Risk reporting & review; Head of Service appointed. Implementation of Internal Audit recommendations underway. Recruitment of staff underway. SLA with HSCB to be agreed and signed. Head of Shared Services November 2015 Remaining recommendations to be implemented upon completion of new IT system. This is now due to be complete in November due to additional requirements having been identified by the project board. Interpreting Service Band 5 Operations in post March 2015. A meeting between Head of Commissioning, HSCB DoF, BSO CX and Head of Shared Services was held on 10th June 2015. A number of actions were agreed to assist in reducing spend e.g. move towards a majority of telephone consultations.
Corporate_RA_Report_Oct_2015.docx