Giving read       access to a case Although the case is Read Only, the Giving person with read and whom it has access been shared       to a case, can create/edit but not activities and write notes and create relationships. Append permissions are always required when granting 'Write' permissions. If Giving Append is not read and granted they write       will not be able access to a tochange the case Case Concerning nor add activities to case. User will not be able to share the case. No end users can delete cases (only Giving system read and administrators). write Granting Delete access to a permissions       case and just allows user 'delete' to delete any permission activities, including those created by other users. Giving read, write and share       access to a case
Giving read access to a case       Giving read and access to a case, but not write       Although the case is Read Only, the person with whom it has been shared can create/edit activities and notes and create relationships. Giving read and write access to a case       Append permissions are always required when granting 'Write' permissions. If Append is not granted they will not be able tochange the Case Concerning nor add activities to case. User will not be able to share the case. Giving read and write access to a case and 'delete' permission       No end users can delete cases (only system administrators). Granting Delete permissions just allows user to delete any activities, including those created by other users. Giving read, write and share access to a case      
CaseManagement_FrequentlyAskedQuestions.docx