Appendix A: Statement of Minimum Qualifications (Firm Name) ______________________________________ certifies that it meets the following minimum qualifications. Please initial each as applicable. 1._____ Stated firm/individual has a minimum of five years’ experience providing Contact Center Infrastructure services. 2._____ Stated firm/individual has had at least five Cloud-based Call Center Infrastructure implementation clients of a similar size to the SURS within the last two years. Signed: _____________________________ Date: ____________________ Title: _____________________________ Appendix B: Reference Authorization Letter [On prospective firm letterhead] [Month, Day, Year] [Reference Name] [Reference Title] [Company Name] [Reference Address] [City, State, Zip] Dear [Reference Name]:
Appendix A: Statement of Minimum Qualifications (Firm Name) ______________________________________ certifies that it meets the following minimum qualifications. Please initial each as applicable. 1._____ Stated firm/individual has a minimum of five years’ experience providing Contact Center Infrastructure services. 2._____ Stated firm/individual has had at least five Cloud-based Call Center Infrastructure implementation clients of a similar size to the SURS within the last two years. Signed: _____________________________ Date: ____________________ Title: _____________________________ Appendix B: Reference Authorization Letter [On prospective firm letterhead] [Month, Day, Year] [Reference Name] [Reference Title] [Company Name] [Reference Address] [City, State, Zip] Dear [Reference Name]:
CloudBasedContactCenterRFP.docx