1.7 Ensure 1.7.1 Client satisfaction Client satisfaction survey is Not due to report in this period. resources and survey to be scheduled for March 2016. A service delivery conducted over two minimum of 50 survey responses are being targeted weeks of will be collected in the format in the most operations prescribed by the Commonwealth effective way to annually. Intake AGD. meet client needs staff to encourage and follow up all clients phoning/attending for appointments to participate and to assist with completion. X Community Legal Centre Inc CLSP Plan 2015-2016 Objective 2 Facilitate access to the legal system for the most disadvantaged groups. – Aboriginal Legal Access Project (ALAP) Project Strategy Action Performance Indicators 2015-16 Progress Report July-Dec 2015 Special Continue delivery Recruit ALAP Project Worker Achieved. initiatives to of the Aboriginal See ALAP Strategic Plan for more improve Legal Access details: access for Project (ALAP) Indigenous with Public Purse Maintain outreach clinics schedule Achieved, outreach being provided, see Appendix 3 Outreach clients Fund grant or to X Indigenous communities and Schedule. other funding as it organisations becomes available Make contact with A,B,C High Contact has been made with A,B,C High Schools and planning of Schools to consultation workshops underway regarding delivery of the 'Legal Stuff: Young People and the Law' Community Legal Education (CLE) workshops to Years 10-12 groups Delivery of three CLE High School 3 workshops planned to be delivered in the March to June 2015 workshops. period.
1.7 Ensure resources and service delivery are being targeted in the most effective way to meet client needs 1.7.1 Client satisfaction survey to be conducted over two weeks of operations annually. Intake staff to encourage and follow up all clients phoning/attending for appointments to participate and to assist with completion. Client satisfaction survey is scheduled for March 2016. A minimum of 50 survey responses will be collected in the format prescribed by the Commonwealth AGD. Not due to report in this period. X Community Legal Centre Inc CLSP Plan 2015-2016 Objective 2 – Facilitate access to the legal system for the most disadvantaged groups. Aboriginal Legal Access Project (ALAP) Project Strategy Action Performance Indicators 2015-16 Progress Report July-Dec 2015 Special initiatives to improve access for Indigenous clients Continue delivery of the Aboriginal Legal Access Project (ALAP) with Public Purse Fund grant or other funding as it becomes available Recruit ALAP Project Worker See ALAP Strategic Plan for more details: Maintain outreach clinics schedule to X Indigenous communities and organisations Make contact with A,B,C High Schools to consultation regarding delivery of the 'Legal Stuff: Young People and the Law' Community Legal Education (CLE) workshops to Years 10-12 groups Delivery of three CLE High School workshops. Achieved. Achieved, outreach being provided, see Appendix 3 Outreach Schedule. Contact has been made with A,B,C High Schools and planning of workshops underway 3 workshops planned to be delivered in the March to June 2015 period.
CLSP-Plan-Pro-Forma-2015-16-Schedule-7.docx