Measurement tool 4: Staff experience survey Step 1: Survey your staff Purpose: The purpose of this survey is to measure satisfaction to understand the staff experience as it relates to expanded rooming and discharge in the practice. Instructions: Each staff member in the practice should complete this survey at three time points: (1) at least one week before starting the new expanded rooming and discharge process, which will serve as baseline data; (2) 12 weeks after implementation; and (3) 24 weeks after implementation. Complete this survey to identify opportunities for performance improvement. The shaded gray cells have been included to guide you in transferring data through this multi-step tool and determining the value of your first time point. Staff Survey Staff name (optional): Date of Survey: Did you work with a physician during today’s clinic session to assist with documentation? Yes No How much do you agree or disagree with the following statement? Please circle your answer. 1. I feel that the work that I do 1 Strongly 5 Strongly improves the quality of patient 2 Disagree 3 Neutral 4 Agree disagree agree care. 2. My professional skills are 1 Strongly 5 Strongly 2 Disagree 3 Neutral 4 Agree used to the fullest at this clinic. disagree agree 3. The tasks that I am asked to 1 Strongly 5 Strongly 2 Disagree 3 Neutral 4 Agree do each day are manageable. disagree agree 4. People at all levels of our 1 Strongly 5 Strongly clinic give feedback to improve 2 Disagree 3 Neutral 4 Agree disagree agree the way we do things. Answer the following only after the collaborative documentation process has been implemented. What do you like most about the expanded rooming and discharge protocols? How could we improve the expanded rooming and discharge protocols? Step 2: Calculate the professional satisfaction score for each staff member in the practice
Measurement tool 4: Staff experience survey Step 1: Survey your staff Purpose: The purpose of this survey is to measure satisfaction to understand the staff experience as it relates to expanded rooming and discharge in the practice. Instructions: Each staff member in the practice should complete this survey at three time points: (1) at least one week before starting the new expanded rooming and discharge process, which will serve as baseline data; (2) 12 weeks after implementation; and (3) 24 weeks after implementation. Complete this survey to identify opportunities for performance improvement. The shaded gray cells have been included to guide you in transferring data through this multi-step tool and determining the value of your first time point. Staff Survey Staff name (optional): Date of Survey: Did you work with a physician during today’s clinic session to assist with documentation? Yes No How much do you agree or disagree with the following statement? Please circle your answer. 1. I feel that the work that I do improves the quality of patient care. 1 Strongly disagree 2 Disagree 3 Neutral 4 Agree 5 Strongly agree 2. My professional skills are used to the fullest at this clinic. 1 Strongly disagree 2 Disagree 3 Neutral 4 Agree 5 Strongly agree 3. The tasks that I am asked to do each day are manageable. 1 Strongly disagree 2 Disagree 3 Neutral 4 Agree 5 Strongly agree 4. People at all levels of our clinic give feedback to improve the way we do things. 1 Strongly disagree 2 Disagree 3 Neutral 4 Agree 5 Strongly agree Answer the following only after the collaborative documentation process has been implemented. What do you like most about the expanded rooming and discharge protocols? How could we improve the expanded rooming and discharge protocols? Step 2: Calculate the professional satisfaction score for each staff member in the practice
10.1001stepsforward.2017.0073supp9.docx