ice from ComputerTalk turns complexity into simplicity, inefficiency into efficiency, and disparity into uniformity. The ice solution is a powerful, all-in-one contact center platform that focuses on adoption of Microsoft Lync Server 2010, SharePoint Server, and Microsoft Dynamics CRM, and builds communication-enabled business process (CEBP) applications that produce a measurable return on investment. organizations of any size and any complexity. The ice unified The ice solution is the contact Business Needs communications solution also center of choice for Lync Common business goals across unleashes the powerful potential customers by virtue of its various industries include of integrating Microsoft telephony options. Let’s say improving staff performance, Exchange Server, voice, IM, there’s an organization with an collaboration, and Microsoft SharePoint Server, and existing telephony infrastructure communication; reducing Microsoft Dynamics. where all the users are TDMs and operating costs; increasing the goal is to switch to VoIP. competitiveness and productivity; The solution is vendor agnostic, With ice and Lync Server 2010, simplifying communications by which means that regardless of the company can reap the unifying disparate systems; and the systems that an organization benefits of IM and presence profiting by capitalizing on is using (PBX, IVR, CRM), ice will across the organization while existing technology. integrate with it seamlessly so its optionally keeping users on TDM value can continue to be voice. As the company begins to Many companies with these goals realized. adopt Lync voice and move users are using unified communications over, it can do so at its own pace, platforms like Microsoft Lync As an all-in-one contact center, without disruption to their Server 2010 for instant messaging the telephony, automatic call operations. (IM) and presence information. distribution, interactive voice However, they have yet to take response, call recording, and The ice unified communications full advantage of what the email routing features are all on portfolio of solutions provides platform has to offer. the same platform. This means advanced contact routing to Solution reduced overhead in terms of contact center agents, corporate The unified communications number of vendors, fewer users, and subject matter experts product suite from support headaches, and true both inside and outside the ComputerTalk—called ice—solves unification across all media. organization. ice comes with business challenges faced by
ice from ComputerTalk turns complexity into simplicity, inefficiency into efficiency, and disparity into uniformity. The ice solution is a powerful, all-in-one contact center platform that focuses on adoption of Microsoft Lync Server 2010, SharePoint Server, and Microsoft Dynamics CRM, and builds communication-enabled business process (CEBP) applications that produce a measurable return on investment. Business Needs Common business goals across various industries include improving staff performance, collaboration, and communication; reducing operating costs; increasing competitiveness and productivity; simplifying communications by unifying disparate systems; and profiting by capitalizing on existing technology. Many companies with these goals are using unified communications platforms like Microsoft Lync Server 2010 for instant messaging (IM) and presence information. However, they have yet to take full advantage of what the platform has to offer. Solution The unified communications product suite from ComputerTalk—called ice—solves business challenges faced by organizations of any size and any complexity. The ice unified communications solution also unleashes the powerful potential of integrating Microsoft Exchange Server, voice, IM, Microsoft SharePoint Server, and Microsoft Dynamics. The solution is vendor agnostic, which means that regardless of the systems that an organization is using (PBX, IVR, CRM), ice will integrate with it seamlessly so its value can continue to be realized. As an all-in-one contact center, the telephony, automatic call distribution, interactive voice response, call recording, and email routing features are all on the same platform. This means reduced overhead in terms of number of vendors, fewer support headaches, and true unification across all media. The ice solution is the contact center of choice for Lync customers by virtue of its telephony options. Let’s say there’s an organization with an existing telephony infrastructure where all the users are TDMs and the goal is to switch to VoIP. With ice and Lync Server 2010, the company can reap the benefits of IM and presence across the organization while optionally keeping users on TDM voice. As the company begins to adopt Lync voice and move users over, it can do so at its own pace, without disruption to their operations. The ice unified communications portfolio of solutions provides advanced contact routing to contact center agents, corporate users, and subject matter experts both inside and outside the organization. ice comes with
ComputerTalk_ICE_Final.docx