Prioritisation of conflicting demands and managing multiple projects. Requirement to balance output against ensuring quality information and work. Emotional The post holder will rarely encounter images or descriptions that may be perceived to be distressing, or be indirectly exposed to emotionally difficult circumstances. The post holder may be required to deal with complex and stressful situations, providing advice, information and guidance. This may include the challenges of managing people and workload. Need to ensure deadlines are met and work, is consistently of a high quality. Challenging others constructively and in a professional manner to think and work differently. Environmental The post holder works in general office conditions. 10. MOST CHALLENGING/DIFFICULT PARTS OF THE JOB Acting as a change agent, and managing the requirements of multiple stakeholders and staff groups to deliver projects that support the application of improvement science to bring about measurable improvements in the safety and quality of care for patients. Effectively supporting in the managing a range of portfolio improvement projects and, at times competing, priorities. Maintaining standards of personal conduct and managing relationships to sustain the high level of trust necessary for the development of an improvement culture within organisation. Providing and receiving complex, multifactorial clinical quality information; which involves the production of written and verbal reports for key stakeholders supporting improvement developments. Having the self awareness to know when to seek advice and guidance from senior colleagues, including the Clinical Effectiveness Manager but also within the wider Clinical Governance Department. 11. KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRED TO DO THE JOB Qualifications & Training Educated to Degree level in a relevant field, with specialist knowledge, or has acquired demonstrable expertise and experience. Trained in the theory and application of improvement science or can demonstrate relevant experience and applied knowledge. Knowledge and experience Knowledge of a range of quality improvement techniques, which they can apply appropriately to the project supported. Good knowledge of a range of statistical/numerical techniques, which includes descriptive statistics, and the ability to present data meaningfully utilising a range of techniques including run charts and Shewart control charts. Experience of working within the NHS. Experience in a clinical governance/ quality improvement related which will have resulted in a good level of knowledge and experience. This will include knowledge and
Prioritisation of conflicting demands and managing multiple projects. Requirement to balance output against ensuring quality information and work. Emotional The post holder will rarely encounter images or descriptions that may be perceived to be distressing, or be indirectly exposed to emotionally difficult circumstances. The post holder may be required to deal with complex and stressful situations, providing advice, information and guidance. This may include the challenges of managing people and workload. Need to ensure deadlines are met and work, is consistently of a high quality. Challenging others constructively and in a professional manner to think and work differently. Environmental The post holder works in general office conditions. 10. MOST CHALLENGING/DIFFICULT PARTS OF THE JOB Acting as a change agent, and managing the requirements of multiple stakeholders and staff groups to deliver projects that support the application of improvement science to bring about measurable improvements in the safety and quality of care for patients. Effectively supporting in the managing a range of portfolio improvement projects and, at times competing, priorities. Maintaining standards of personal conduct and managing relationships to sustain the high level of trust necessary for the development of an improvement culture within organisation. Providing and receiving complex, multifactorial clinical quality information; which involves the production of written and verbal reports for key stakeholders supporting improvement developments. Having the self awareness to know when to seek advice and guidance from senior colleagues, including the Clinical Effectiveness Manager but also within the wider Clinical Governance Department. 11. KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRED TO DO THE JOB Qualifications & Training Educated to Degree level in a relevant field, with specialist knowledge, or has acquired demonstrable expertise and experience. Trained in the theory and application of improvement science or can demonstrate relevant experience and applied knowledge. Knowledge and experience Knowledge of a range of quality improvement techniques, which they can apply appropriately to the project supported. Good knowledge of a range of statistical/numerical techniques, which includes descriptive statistics, and the ability to present data meaningfully utilising a range of techniques including run charts and Shewart control charts. Experience of working within the NHS. Experience in a clinical governance/ quality improvement related which will have resulted in a good level of knowledge and experience. This will include knowledge and
CEF%20Band%205%20June%2017.docx