P A T I E N T I N F O R M A T I O N Telephones Be assured that… Each bed is supplied with a personal telephone for Calvary wants to resolve your concerns to your convenience. For all calls dial 0 first. your satisfaction You can expect any complaint to be dealt Television and Radio with quickly and fairly Please refer to the separate guide for television Your complaint will not adversely affect the and radio channels. service you receive Therapeutic Heat Devices Your complaint will be handled with The use of hot water bottles and heat packs is complete confidentiality not permitted. Gel packs, the preferred form of heat therapy, will be supplied by Calvary. You have the right to an advocate Visiting Hours An advocate is someone who can work and Please be aware that the following is a guide speak on your behalf at your direction. It is only and visiting may be restricted due to patient your responsibility to obtain an advocate needs and ward activity. Smoking General Wards - 11.00 am to 8.00 pm each day. Calvary provides a smoke free environment. A rest period is encouraged between 12.00 pm Only patients with exemption forms signed by and 2.30 pm and may be enforced. their treating doctor are allowed to smoke in areas designated for that purpose. Birchall Meares Unit (St Vincent’s Campus) - 2.30 pm - 4.30 pm and 6.00 pm to 8.00 pm. Please talk to your admitting Doctor if you require nicotine replacement treatment during No visitors are permitted during the rest period of your stay in hospital. pm to 2.30 pm. Unrestricted visiting for immediate family members unless otherwise Students Medical, Nursing and – advised by staff. Allied Health Calvary supports medical, nursing and allied If children are visiting the hospital, parents are health student education. Medical, nursing asked to ensure they are closely supervised at all and/or allied health students may be present times. during your hospital stay. If you do not wish Volunteers students to be involved in your care, please Calvary Volunteers are a valued part of our advise nursing staff. service. They give freely of their time to support Taxi and enhance the service to patients, their There is a complimentary taxi telephone located families, friends, staff and the community. The in the foyer on both Campuses. Volunteers complement the efforts of staff. 17
P A T I E N T I N F O R M A T I O N Be assured that… Calvary wants to resolve your concerns to your satisfaction You can expect any complaint to be dealt with quickly and fairly Your complaint will not adversely affect the service you receive Your complaint will be handled with complete confidentiality You have the right to an advocate An advocate is someone who can work and speak on your behalf at your direction. It is your responsibility to obtain an advocate Smoking Calvary provides a smoke free environment. Only patients with exemption forms signed by their treating doctor are allowed to smoke in areas designated for that purpose. Please talk to your admitting Doctor if you require nicotine replacement treatment during your stay in hospital. Students – Medical, Nursing and Allied Health Calvary supports medical, nursing and allied health student education. Medical, nursing and/or allied health students may be present during your hospital stay. If you do not wish students to be involved in your care, please advise nursing staff. Taxi There is a complimentary taxi telephone located in the foyer on both Campuses. Telephones Each bed is supplied with a personal telephone for your convenience. For all calls dial 0 first. Television and Radio Please refer to the separate guide for television and radio channels. Therapeutic Heat Devices The use of hot water bottles and heat packs is not permitted. Gel packs, the preferred form of heat therapy, will be supplied by Calvary. Visiting Hours Please be aware that the following is a guide only and visiting may be restricted due to patient needs and ward activity. General Wards - 11.00 am to 8.00 pm each day. A rest period is encouraged between 12.00 pm and 2.30 pm and may be enforced. Birchall Meares Unit (St Vincent’s Campus) - 2.30 pm - 4.30 pm and 6.00 pm to 8.00 pm. No visitors are permitted during the rest period of pm to 2.30 pm. Unrestricted visiting for immediate family members unless otherwise advised by staff. If children are visiting the hospital, parents are asked to ensure they are closely supervised at all times. Volunteers Calvary Volunteers are a valued part of our service. They give freely of their time to support and enhance the service to patients, their families, friends, staff and the community. The Volunteers complement the efforts of staff. 17
Calvary-Health-Care-Launceston-Resource-2015.docx