Demonstrating Trusting Relationship Building Checklist Be yourself and balance this with your professional role. Be sincere and open. Express yourself naturally without artificial behaviors. Make sure that your nonverbal behavior, voice tone and verbal responses match or are consistent. Genuineness Be non-defensive. Self-disclose in a purposeful and manner. Recognize the dignity and worth in each human being. Value the family member as an individual, separate from his/her behavior. Communicate care and concern. Communicate warmth. Respect Show commitment. Recognize and use a person’s strengths. Be open-minded and non-judgmental. Recognize the person’s experience, feelings and nonverbal communication. Express/demonstrate understanding of and compassion for the person’s feelings and experiences. Empathy Speak Clearly Be Specific Concreteness Know your job Know what you are talking about Know when to ask questions Competence
Demonstrating Trusting Relationship Building Checklist Genuineness Be yourself and balance this with your professional role. Be sincere and open. Express yourself naturally without artificial behaviors. Make sure that your nonverbal behavior, voice tone and verbal responses match or are consistent. Be non-defensive. Self-disclose in a purposeful and manner. Respect Recognize the dignity and worth in each human being. Value the family member as an individual, separate from his/her behavior. Communicate care and concern. Communicate warmth. Show commitment. Recognize and use a person’s strengths. Be open-minded and non-judgmental. Empathy Recognize the person’s experience, feelings and nonverbal communication. Express/demonstrate understanding of and compassion for the person’s feelings and experiences. Concreteness Speak Clearly Be Specific Competence Know your job Know what you are talking about Know when to ask questions
CoreMod15-TG062014.docx