Dignity and End-of-Life Care Breaking bad news Respect Dignity and End-of-Life Care Breaking bad news - private area unavailable Respect Dignity and End-of-Life Care Death cert - delay in issuing death cert Respect Dignity and End-of-Life Care cert - incorrect / returned death cert Respect Dignity and End-of-Life Care in release and condition of body Respect Dignity and End-of-Life Care Inattention to patient discomfort Respect Dignity and End-of-Life Care Mortuary facilities Respect Dignity and End-of-Life Care retention Respect Dignity and End-of-Life Care Palliative care Respect Dignity and End-of-Life Care Poor communication Respect Dignity and End-of-Life Care Single room for patient unavailable Respect Dignity and End-of-Life Care Treatment of deceased not respected Respect Dignity and Ethnicity Insensitivity to cultural beliefs and values Respect Dignity and Ethnicity Requests not respected Respect Dignity and Ethnicity Special food requests unavailable Respect Safe & Effective Human Resources Competency Care Safe & Effective Human Resources Complement Care Safe & Effective Human Resources mix Care Safe & Effective Diagnosis Diagnosis - misdiagnosis Care Safe & Effective Diagnosis Diagnosis - delayed diagnosis Care Safe & Effective Diagnosis Diagnosis - contradictory diagnosis Care Safe & Effective Test / failure to report test results Care Safe & Effective Test Incorrect tests ordered Care Safe & Effective Test No tests ordered Care Safe & Effective Test Mislabelled test result/sample Care
Dignity and Respect End-of-Life Care Breaking bad news Dignity and Respect End-of-Life Care Breaking bad news - private area unavailable Dignity and Respect End-of-Life Care Death cert - delay in issuing death cert Dignity and Respect End-of-Life Care cert - incorrect / returned death cert Dignity and Respect End-of-Life Care in release and condition of body Dignity and Respect End-of-Life Care Inattention to patient discomfort Dignity and Respect End-of-Life Care Mortuary facilities Dignity and Respect End-of-Life Care retention Dignity and Respect End-of-Life Care Palliative care Dignity and Respect End-of-Life Care Poor communication Dignity and Respect End-of-Life Care Single room for patient unavailable Dignity and Respect End-of-Life Care Treatment of deceased not respected Dignity and Respect Ethnicity Insensitivity to cultural beliefs and values Dignity and Respect Ethnicity Requests not respected Dignity and Respect Ethnicity Special food requests unavailable Safe & Effective Care Human Resources Competency Safe & Effective Care Human Resources Complement Safe & Effective Care Human Resources mix Safe & Effective Care Diagnosis Diagnosis - misdiagnosis Safe & Effective Care Diagnosis Diagnosis - delayed diagnosis Safe & Effective Care Diagnosis Diagnosis - contradictory diagnosis Safe & Effective Care Test / failure to report test results Safe & Effective Care Test Incorrect tests ordered Safe & Effective Care Test No tests ordered Safe & Effective Care Test Mislabelled test result/sample
complaint-type-categorisation-guide.docx