centred planning over the next six months. Driving 12 months a short Improving market period for refreshing the greater access for panel, especially as the competition providers through denominator in DES star and a DES Provider ratings is 3 years not 2, contestability Panel making it very difficult to in the respond to market delivery of How often competition and consumer should the DES churn, turning around poor Panel be performance in time for the open to refresh. We would entry by recommend 18 months or new two years. providers? How often Panel criteria should be should against star ratings for panellists be performance, and other reviewed measures of quality (NSDS), and what goverance and financial criteria strength. should they be reviewed Minimum performance against? standard 3 star or capacity – What to that within 12 should the months (provisional entry) basic For novel DES providers and criteria be new entrants performance for joining should be established in a the Panel? realted employment services How much market or disability support, time do with a provisional panel providers entry for 12 months based need before on performance in a small entering number of ESAs. into a Ensure CoAct can Panel market to register on behalf of DES provider partners
centred planning over the next six months. Driving greater competition and contestability in the delivery of DES Improving market access for providers through a DES Provider Panel How often should the Panel be open to entry by new providers? How often should panellists be reviewed and what criteria should they be reviewed against? What should the basic criteria be for joining the Panel? How much time do providers need before entering into a market to 12 months a short period for refreshing the panel, especially as the denominator in DES star ratings is 3 years not 2, making it very difficult to respond to market competition and consumer churn, turning around poor performance in time for the refresh. We would recommend 18 months or two years. Panel criteria should be against star ratings for performance, and other measures of quality (NSDS), goverance and financial strength. Minimum performance standard – 3 star or capacity to that within 12 months (provisional entry) For novel DES providers and new entrants performance should be established in a realted employment services market or disability support, with a provisional panel entry for 12 months based on performance in a small number of ESAs. Ensure CoAct can Panel register on behalf of DES provider partners
CoAct-Final-Response-to-Discussion-Paper.docx