Phase: Identification and response Outcome Indicators Mechanism for monitoring service providers The immediate safety, health and wellbeing of Immediate actions in response to an incident Major impact: the client and other parties is assured are appropriate and documented Divisional office endorsement Non-major impact: Divisional office quality assurance review Major impact and non-major impact: CIMS performance audits Attestation Live monitoring Service review appropriate, Victoria Police and other Referrals to police are documented in incident Major impact: emergency services are notified reports Divisional office endorsement Non-major impact: Divisional office quality assurance review Major impact and non-major impact: CIMS performance audits The client’s ongoing needs as a result of the There is evidence of ongoing support Major impact: incident are supported provided to the client following the incident Divisional office endorsement (for example, changes to behaviour support Desktop review plans) Live monitoring Attestation Non-major impact: Divisional office quality assurance review Service review Major impact and non-major impact: CIMS performance audits
Phase: Identification and response Outcome Indicators Mechanism for monitoring service providers The immediate safety, health and wellbeing of the client and other parties is assured Immediate actions in response to an incident are appropriate and documented Major impact: Divisional office endorsement Non-major impact: Divisional office quality assurance review Major impact and non-major impact: CIMS performance audits Attestation Live monitoring Service review appropriate, Victoria Police and other emergency services are notified Referrals to police are documented in incident reports Major impact: Divisional office endorsement Non-major impact: Divisional office quality assurance review Major impact and non-major impact: CIMS performance audits The client’s ongoing needs as a result of the incident are supported There is evidence of ongoing support provided to the client following the incident (for example, changes to behaviour support plans) Major impact: Divisional office endorsement Desktop review Live monitoring Attestation Non-major impact: Divisional office quality assurance review Service review Major impact and non-major impact: CIMS performance audits
Client-incident-management-guide-November-2017.docx