C3.12 Issue tickets Format 100% compliance IAW 100% compliance Random Sampling Attach 1 100% issuance of ticket Timeliness 100% compliance Random Sampling upon receipt of call C3.13 Closeout tickets Timeliness 100% tickets will be closed 100% compliance Random Sampling out within 24 of problem resolution
C3.12 Issue tickets Format Timeliness 100% compliance IAW Attach 1 100% issuance of ticket upon receipt of call 100% compliance 100% compliance Random Sampling Random Sampling C3.13 Closeout tickets Timeliness 100% tickets will be closed out within 24 of problem resolution 100% compliance Random Sampling
CONNECTIONS_II_Example_Performance-Based_SOW.docx