BE10.2 NO No more than 2 incidents Measured by recording the where quotations did not number of incidents where include the minimum details as quotations did not include the specificed in the service minimum details as stipulated definition. in the service definition. BE10.3 NO No more than 2 incidents Measured by recording the where ad-hoc work was not number of incidents where the completed within the agreed to agreed to timeframe and cost timeframe and agreed to costs. were not met. Events Coordination and Management Services - Describes the requirements for events coordination and management services. BE11.1 NO Provide events Describes the requirements Submit required quotation/s to Conformance to specifications coordination for events coordiantion and the BANKSETA for approval and agreed timelines. and management services. within 5 working days of management agreement of requirements, services on an unless and alternative timeline ad-hoc basis. is agreed. BE11.2 NO Events to meet all logistical Conformance to requirements. and timeline requirements and standards and timelines. to meet with the required BANKSETA Brand image.
BE10.2 NO No more than 2 incidents where quotations did not include the minimum details as specificed in the service definition. Measured by recording the number of incidents where quotations did not include the minimum details as stipulated in the service definition. BE10.3 NO No more than 2 incidents where ad-hoc work was not completed within the agreed to timeframe and agreed to costs. Measured by recording the number of incidents where the agreed to timeframe and cost were not met. Events Coordination and Management Services - Describes the requirements for events coordination and management services. BE11.1 NO Provide events coordination and management services on an ad-hoc basis. Describes the requirements for events coordiantion and management services. Submit required quotation/s to the BANKSETA for approval within 5 working days of agreement of requirements, unless and alternative timeline is agreed. Conformance to specifications and agreed timelines. BE11.2 NO Events to meet all logistical and timeline requirements and to meet with the required BANKSETA Brand image. Conformance to requirements. standards and timelines.
B_-_Marketing_and_Communications_Services_Service_Level_Agreement_V3.docx