How does funding and the availability of funds affect the role and use of IT, the selection & training (if any) of volunteers, the use and efficacy of KM within the organisation etc? Section 5 Does your It is argued that diffusion of IT throughout the – “the Information organisation have a nonprofit sector has brought with it considerable potential Technology dedicated IT for organisational change” (Hackler & Saxton, 2007) The Introductory Department? use of IT and the ability of paid employees and /or questions re. the If you answered volunteers responsible for the management and utilisation ‘NO’ use and benefit of to the above question of IT has a vital role in organisational goal achievement. – IT in the How does your organisation. Have organisation maintain The application and use of IT has the potential also to play the organisations its technology? a key role in KM, knowledge sharing and knowledge the IT Does Your mapping Organisation Fully required? (Hackler Use IT to Achieve its & Saxton, 2007) Goals? Section 6 Does Your KM is critical for voluntary organisation goal attainment. – Knowledge Organisation Keep It is argued that nonprofit organisations establish “should Management & Formal Records on all and encourage an organizational culture that values and Knowledge work performed by rewards the transferring of tacit knowledge to explicit Sharing Volunteers? knowledge among employees and workgroups” (Hurley & Please indicate how Green, 2005) Elicitation of your organisation significance to this stores information The internal knowledge section focuses on questions dissertation re. your volunteers, your relating to current practices for knowledge creation and KM knowledge projects & your work sharing, identification of gaps in this process, identifying – sharing and How is knowledge of areas where knowledge sharing solutions can be knowledge primarily shared focussed. mapping between the volunteers and paid-employees in The questionnaire helped to identify the types of your organisation? knowledge currently shared and the sharing of knowledge When a Volunteer that would be beneficial to the organisation to share in the Leaves your future. Organisation is there a formal handover policy? Questions focus on the capturing and retention of How is the departing knowledge when a volunteer leaves the organisation so volunteers knowledge that the valuable knowledge that has been attained by the captured? volunteer is not lost to the organisation. Does Your Organisation Engage With Its Lapsed Volunteers?
How does funding and the availability of funds affect the role and use of IT, the selection & training (if any) of volunteers, the use and efficacy of KM within the organisation etc? Section 5 – Information Technology Introductory questions re. the use and benefit of IT in the organisation. Have the organisations the IT required? (Hackler & Saxton, 2007) Does your organisation have a dedicated IT Department? If you answered ‘NO’ to the above question – How does your organisation maintain its technology? Does Your Organisation Fully Use IT to Achieve its Goals? It is argued that “the diffusion of IT throughout the nonprofit sector has brought with it considerable potential for organisational change” (Hackler & Saxton, 2007) The use of IT and the ability of paid employees and /or volunteers responsible for the management and utilisation of IT has a vital role in organisational goal achievement. The application and use of IT has the potential also to play a key role in KM, knowledge sharing and knowledge mapping Section 6 – Knowledge Management & Knowledge Sharing Elicitation of significance to this dissertation re. KM – knowledge sharing and knowledge mapping Does Your Organisation Keep Formal Records on all work performed by Volunteers? Please indicate how your organisation stores information your volunteers, your projects & your work How is knowledge primarily shared between the volunteers and paid-employees in your organisation? When a Volunteer Leaves your Organisation is there a formal handover policy? How is the departing volunteers knowledge captured? Does Your Organisation Engage With Its Lapsed Volunteers? KM is critical for voluntary organisation goal attainment. It is argued that nonprofit organisations “should establish and encourage an organizational culture that values and rewards the transferring of tacit knowledge to explicit knowledge among employees and workgroups” (Hurley & Green, 2005) The internal knowledge section focuses on questions relating to current practices for knowledge creation and sharing, identification of gaps in this process, identifying of areas where knowledge sharing solutions can be focussed. The questionnaire helped to identify the types of knowledge currently shared and the sharing of knowledge that would be beneficial to the organisation to share in the future. Questions focus on the capturing and retention of knowledge when a volunteer leaves the organisation so that the valuable knowledge that has been attained by the volunteer is not lost to the organisation.
Christina%20Shannon_Final%20dissertation_D11123520_C_Shannon_24032013%20(2).docx