Sample Communication Protocol Scope Message/Topic Leader Venue Audience Frequency General Info Company Update: -Review of Company Metrics (e.g., health & safety performance to plan, net growth, etc.) All Corporate CEO Email Monthly -Recent Awards/Opportunities Employees -Organizational Development Update -International News -Recognition Quarterly Review Meeting to include: On-site, -Review of Company Metrics Regional conference All employees Regional Quarterly -BD Review (inc. recent awards) VP call, or of the region -Recognition meetings -Organizational Development Update Office Update: -Review of Key Metrics (e.g. performance to plan, net sales On-site, growth, etc.) Office conference All employees Office Quarterly/Monthly -Recent Awards/Opportunities Manager call, or of Office -Workload leveling meetings -Organizational Development Update -Recognition Workload leveling: -Recent Wins Proposal Activity On-site All employees Department Dept. Mgr. Weekly/Bi-weekly -Professional Developmental meetings of department Opportunities -Health & Safety -Recognition
Sample Communication Protocol Scope Message/Topic Leader Venue Audience Frequency General Info Corporate Company Update: -Review of Company Metrics (e.g., health & safety performance to plan, net growth, etc.) -Recent Awards/Opportunities -Organizational Development Update -International News -Recognition CEO Email All Employees Monthly Regional Quarterly Review Meeting to include: -Review of Company Metrics -BD Review (inc. recent awards) -Recognition -Organizational Development Update Regional VP On-site, conference call, or meetings All employees of the region Quarterly Office Office Update: -Review of Key Metrics (e.g. performance to plan, net sales growth, etc.) -Recent Awards/Opportunities -Workload leveling -Organizational Development Update -Recognition Office Manager On-site, conference call, or meetings All employees of Office Quarterly/Monthly Department Workload leveling: -Recent Wins Proposal Activity -Professional Developmental Opportunities -Health & Safety -Recognition Dept. Mgr. On-site meetings All employees of department Weekly/Bi-weekly
Certification-Workbook-Session-5-First-Line-Leaders-and-Communication-Protocol.docx