62% stayed about the same, down 1 point on 2015 Council Direction 18% improved, down 2 points on 2015 15% deteriorated, up 2 points on 2015 Aged 18-34 years Most satisfied with Council Direction Metropolitan residents Aged 50-64 years satisfied with Council Direction Large Rural residents 40% lot’ of room for improvement ‘a Room for improvement 48% little’ room for improvement ‘a 7% not much / no room for improvement 68% right direction (20% definitely and 48% probably) Direction Councils are headed 18% wrong direction (9% definitely and 9% probably) 31% prefer rate rise, down 2 points on 2015 Rates vs Services Trade-Off 50% prefer service cuts, up 2 points on 2015 2016 Overall Direction Last 12 Months Index Scores The overall score for overall council direction is 51. This has decreased by a statistically significant 2 points since 2015. The following groups award a significantly higher overall performance score than the 2015 average of 51: 18-34, score of 56 Metropolitan, of 55 Interface, score of 54 score of 52 The following groups award a significantly lower overall performance score than the 2015 average of 51: Small Rural, score of 50 35-49, of 49 Large Rural, score of 48 50-64, score of 48
Council Direction 62% stayed about the same, down 1 point on 2015 18% improved, down 2 points on 2015 15% deteriorated, up 2 points on 2015 Most satisfied with Council Direction Aged 18-34 years Metropolitan residents satisfied with Council Direction Aged 50-64 years Large Rural residents Room for improvement 40% ‘a lot’ of room for improvement 48% ‘a little’ room for improvement 7% not much / no room for improvement Direction Councils are headed 68% right direction (20% definitely and 48% probably) 18% wrong direction (9% definitely and 9% probably) Rates vs Services Trade-Off 31% prefer rate rise, down 2 points on 2015 50% prefer service cuts, up 2 points on 2015 2016 Overall Direction Last 12 Months Index Scores The overall score for overall council direction is 51. This has decreased by a statistically significant 2 points since 2015. The following groups award a significantly higher overall performance score than the 2015 average of 51: 18-34, score of 56 Metropolitan, of 55 Interface, score of 54 score of 52 The following groups award a significantly lower overall performance score than the 2015 average of 51: Small Rural, score of 50 35-49, of 49 Large Rural, score of 48 50-64, score of 48
Community-Satisfadction-Survey-State-Wide-Research-Report-2016.docx