Approved Non-major Incident reports have a status of when a manager has completed a quality assessment and approved ‘Approved’ a non-major impact incident for submission to the department. A senior delegate is responsible for submitting all approved non-major impact incidents to the department within five days of the end of the preceding month. Submitted Major / non-major Incident reports have a status of once they have been submitted to the department. A major impact ‘Submitted’ incident will remain at a status of until a senior delegate submits the service provider’s follow-up ‘Submitted’ recommendation to the department (required to be submitted within 72 hours of the service provider becoming aware of the incident) when it will change to ‘Follow-up’. Non-major impact incidents remain at a status of as no follow-up recommendation is required. ‘Submitted’ Follow-up Major Incident reports have a status of when they are major impact and a proposed follow-up ‘Follow-up’ recommendation has been submitted to the department. A major impact incident report remains at this status until all the outcomes required have been submitted and endorsed by the department; it can then be closed. Note: Follow-up recommendations, investigations, root analysis and case reviews each have an individual status that is detailed in the table below. Status descriptions (continued) 1: Incident report status (continued) Status name Incident impact Description Withdrawn Major / non-major Incident reports have a status of when a received incident is removed from the CIR by a manager or ‘Withdrawn’ senior delegate due to it not in scope for reporting under the CIMS policy. This status can be applied to incidents withdrawn by a service provider prior to submission to the department, or to incidents that are submitted and subsequently withdrawn by the department. Draft Major / non-major Incident reports have a status of when a new incident is created and saved by a manager or senior ‘Draft’ delegate prior to being completed. Incident reports with a status of will only be visible to the user who ‘Draft’ created the incident report. Closed Major Incident reports have a status of when all follow-up actions have been completed, submitted to the ‘Closed’ department and endorsed. It applies to major impact incidents only and is the final status that indicates that there are no further actions within the CIR relating to the incident. 2: Department assessment status for incident reports Status name Incident impact Description
Approved Non-major Incident reports have a status of ‘Approved’ when a manager has completed a quality assessment and approved a non-major impact incident for submission to the department. A senior delegate is responsible for submitting all approved non-major impact incidents to the department within five days of the end of the preceding month. Submitted Major / non-major Incident reports have a status of ‘Submitted’ once they have been submitted to the department. A major impact incident will remain at a status of ‘Submitted’ until a senior delegate submits the service provider’s follow-up recommendation to the department (required to be submitted within 72 hours of the service provider becoming aware of the incident) when it will change to ‘Follow-up’. Non-major impact incidents remain at a status of ‘Submitted’ as no follow-up recommendation is required. Follow-up Major Incident reports have a status of ‘Follow-up’ when they are major impact and a proposed follow-up recommendation has been submitted to the department. A major impact incident report remains at this status until all the outcomes required have been submitted and endorsed by the department; it can then be closed. Note: Follow-up recommendations, investigations, root analysis and case reviews each have an individual status that is detailed in the table below. Status descriptions (continued) 1: Incident report status (continued) Status name Incident impact Description Withdrawn Major / non-major Incident reports have a status of ‘Withdrawn’ when a received incident is removed from the CIR by a manager or senior delegate due to it not in scope for reporting under the CIMS policy. This status can be applied to incidents withdrawn by a service provider prior to submission to the department, or to incidents that are submitted and subsequently withdrawn by the department. Draft Major / non-major Incident reports have a status of ‘Draft’ when a new incident is created and saved by a manager or senior delegate prior to being completed. Incident reports with a status of ‘Draft’ will only be visible to the user who created the incident report. Closed Major Incident reports have a status of ‘Closed’ when all follow-up actions have been completed, submitted to the department and endorsed. It applies to major impact incidents only and is the final status that indicates that there are no further actions within the CIR relating to the incident. 2: Department assessment status for incident reports Status name Incident impact Description
CIMS-IT-client-incident-register-user-manual.docx