Safe & Test Mislaid sample Effective Care Safe & Effective Test Performed on patient Care Safe & Effective Test Repeat test required Care Safe & Effective Test Result not available Care Safe & Effective Test in transport/collection of sample Care Safe & Effective Continuity of care Poor clinical handover Care (internal ) Safe & Effective Continuity of care Lack of approved home care packages Care (external) Safe & Effective Continuity of care Lack of community supports Care (external) Safe & Effective Continuity of care Lack of medical devices / faulty equipment Care (external) Safe & Effective Continuity of care Lack of support services post discharge Care (external) Safe & Effective Continuity of care Unsuitable home environment Care (external) Safe & Effective Discharge Adherence to discharge policy Care Safe & Effective Discharge Delayed discharge Care Safe & Effective Discharge Discharge against medical advice Care Safe & Effective Discharge No discharge letter Care Safe & Effective Discharge Patient / family refuse discharge Care Safe & Effective Discharge Premature discharge Care Safe & Effective Health and Safety issues Building not secure Care Safe & Effective Health and Safety issues Central heating Care Safe & Effective Health and Safety issues Equipment (lack of / failure of / wrong Care equipment used) Safe & Effective Health and Safety issues Failure to provide a safe environment Care Safe & Effective Health and Safety issues Fixtures and fittings Care Safe & Effective Health and Safety issues Furnishing Care Safe & Effective Health and Safety issues Lights Care Safe & Effective Health and Safety issues Manual handling Care
Safe & Effective Care Test Mislaid sample Safe & Effective Care Test Performed on patient Safe & Effective Care Test Repeat test required Safe & Effective Care Test Result not available Safe & Effective Care Test in transport/collection of sample Safe & Effective Care Continuity of care (internal ) Poor clinical handover Safe & Effective Care Continuity of care (external) Lack of approved home care packages Safe & Effective Care Continuity of care (external) Lack of community supports Safe & Effective Care Continuity of care (external) Lack of medical devices / faulty equipment Safe & Effective Care Continuity of care (external) Lack of support services post discharge Safe & Effective Care Continuity of care (external) Unsuitable home environment Safe & Effective Care Discharge Adherence to discharge policy Safe & Effective Care Discharge Delayed discharge Safe & Effective Care Discharge Discharge against medical advice Safe & Effective Care Discharge No discharge letter Safe & Effective Care Discharge Patient / family refuse discharge Safe & Effective Care Discharge Premature discharge Safe & Effective Care Health and Safety issues Building not secure Safe & Effective Care Health and Safety issues Central heating Safe & Effective Care Health and Safety issues Equipment (lack of / failure of / wrong equipment used) Safe & Effective Care Health and Safety issues Failure to provide a safe environment Safe & Effective Care Health and Safety issues Fixtures and fittings Safe & Effective Care Health and Safety issues Furnishing Safe & Effective Care Health and Safety issues Lights Safe & Effective Care Health and Safety issues Manual handling
complaint-type-categorisation-guide.docx