AGENCY PERFORMANCE PLAN RESULTS FY 2005 Name of Agency: DEPARTMENT OF COMMERCE BANKING DIVISION – Agency : Protect the interests of those doing business with banks and other financial services providers by ensuring safety, soundness, and adherence to the laws and regulations of . Core Function: Regulation & Compliance Performance Measure (Outcome) Performance Target Performance Performance Comments & Analysis Actual All financial institutions chartered 100% 100% What Occurred: 100% of chartered and licensed financial and licensed by the Division of institutions are operated in a safe and sound manner in Banking are operated in a safe compliance with applicable laws and regulations protecting the and sound manner and in citizens of . compliance with applicable laws and regulations. Data Source: Internal database Service, Product or Activity: Regulation of state-chartered banks Performance Measure Performance Target Performance Performance Comments & Analysis Actual 1. Percent of state-chartered 100% 100% What Occurred: 100% of state-chartered banks were examined banks examined. within statutory time limitations. Data Source: Internal database Service, Product or Activity: Regulation of financial institutions Performance Measure Performance Target Performance Performance Comments & Analysis Actual 1. Percent of licensed financial 100% 100% What Occurred: 100% of licensed financial institutions were institutions examined that are examined within statutory time limitations. statutorily required to be examined. Data Source: Internal database 2. Percent of financial institution 90% responded to (or 63% What Occurred: 63% of complaints were resolved within 30 complaints resolved. resolved) within 30 days; 81% were resolved within 45 days. days of receipt. Data Source: Internal database 3. Percent of license applications The licensing decision 68% What Occurred: 68% of licensing decisions were processed. will be communicated communicated to license applicants within 30 days; 81% within to 90% of the license 45 days. 101 applications were received. Average days from applicants within 30 receipt to issuance/denial were 21.28 days. days of receipt of a completed Data Source: Internal database application.
AGENCY PERFORMANCE PLAN RESULTS FY 2005 Name of Agency: DEPARTMENT OF COMMERCE – BANKING DIVISION Agency : Protect the interests of those doing business with banks and other financial services providers by ensuring safety, soundness, and adherence to the laws and regulations of . Core Function: Regulation & Compliance Performance Measure (Outcome) Performance Target Performance Actual Performance Comments & Analysis All financial institutions chartered and licensed by the Division of Banking are operated in a safe and sound manner and in compliance with applicable laws and regulations. 100% 100% What Occurred: 100% of chartered and licensed financial institutions are operated in a safe and sound manner in compliance with applicable laws and regulations protecting the citizens of . Data Source: Internal database Service, Product or Activity: Regulation of state-chartered banks Performance Measure Performance Target Performance Actual Performance Comments & Analysis 1. Percent of state-chartered banks examined. 100% 100% What Occurred: 100% of state-chartered banks were examined within statutory time limitations. Data Source: Internal database Service, Product or Activity: Regulation of financial institutions Performance Measure Performance Target Performance Actual Performance Comments & Analysis 1. Percent of licensed financial institutions examined that are statutorily required to be examined. 100% 100% What Occurred: 100% of licensed financial institutions were examined within statutory time limitations. Data Source: Internal database 2. Percent of financial institution complaints resolved. 90% responded to (or resolved) within 30 days of receipt. 63% What Occurred: 63% of complaints were resolved within 30 days; 81% were resolved within 45 days. Data Source: Internal database 3. Percent of license applications processed. The licensing decision will be communicated to 90% of the license applicants within 30 days of receipt of a completed application. 68% What Occurred: 68% of licensing decisions were communicated to license applicants within 30 days; 81% within 45 days. 101 applications were received. Average days from receipt to issuance/denial were 21.28 days. Data Source: Internal database
Commerce_Banking-2.docx