assessment/referral process quicker more confused process for the and easier clients having to “overwhelming work with 3 providers” facilitates better communication client and interagency amongst all services communications more client-focused (better support not adequate going on” “what’s system) multiple access points multiple or conflicting messages to clients may agencies – “play” better service coordination client would always have a next step 2 way or 3 way Holistic ok to talk between agencies client – aware on other’s success communication/case conferences (if the cyclical referral process is put in place) maintain agency relationships Challenges to the cyclical process physical location of assessment - at service provider or Ontario Works creating a process that we can all agree on simpler is better for frontline staff and client Next Graham if a ES CM is working with a client who needs literacy services who do – they contact first? Melissa it doesn’t matter who determines an assessment is needed, but that the – process is in place for the assessment to be happened Dorothy - there could be a CSM as the first point of contact who can find the current casemanager Melissa - there is a current pilot between Welland and St. Catharines OW offices and ES (Job Gym and YMCA) where referrals are faxed, but the system is not perfect and the volume is high the least amount of paper work the better official document draft protocol – all three players must be involved in the process LLN to put together several different models and bring them back to the group (or an advisory group) need to involve frontline staff because they are the ones making the referrals (CFLFG) have the frontline staff design the model
assessment/referral process quicker and easier more confused process for the clients “overwhelming having to work with 3 providers” facilitates better communication amongst all services client and interagency communications more client-focused (better support system) not adequate “what’s going on” multiple access points multiple or conflicting messages to clients – may “play” agencies better service coordination client would always have a next step 2 way or 3 way Holistic ok to talk between agencies – client aware on other’s success communication/case conferences (if the cyclical referral process is put in place) maintain agency relationships Challenges to the cyclical process physical location of assessment - at service provider or Ontario Works creating a process that we can all agree on simpler is better for frontline staff and client Next Graham – if a ES CM is working with a client who needs literacy services who do they contact first? Melissa – it doesn’t matter who determines an assessment is needed, but that the process is in place for the assessment to be happened Dorothy - there could be a CSM as the first point of contact who can find the current casemanager Melissa - there is a current pilot between Welland and St. Catharines OW offices and ES (Job Gym and YMCA) where referrals are faxed, but the system is not perfect and the volume is high the least amount of paper work the better official document – draft protocol all three players must be involved in the process LLN to put together several different models and bring them back to the group (or an advisory group) need to involve frontline staff because they are the ones making the referrals (CFLFG) have the frontline staff design the model
BuildingpartnershipsbetweenAdultLiteracy-BestPracticesGuiderevFeb29.docx