References to the ISO/CEI standard In this section, the reader will find a list of activities, and roles related to the process of conducting an internal audit of an ITSMS for a VSE using this deployment package. The detail of each of the tasks in this process is discussed in the next section. Process 1 : ITSM-EVAL.1 Conducting an internal audit Activity : ITSM-EVAL.1.1 Programming the internal audit The programming activity (a step forward to internal audit) is a prerequisite for internal audit. It allows you to plan and prepare for all aspects necessary for the conduct of the audit. ICI les lettres dans les Rôles The activity involves the following task: Tasks Roles ITSM-EVAL.1.1.1Planning of the internal audit RA, D, RGS, FCA ITSM-EVAL.1.1.2 Preparing and organizing the internal RA, D, A Activity: ITSM-EVAL.1.2 Carrying out the internal The activity of carrying out the internal audit (stage during the internal audit) can make effective programming of the internal audit to validate the compliance of the content ITSMS the ISO / IEC and its effectiveness. The activity includes the following tasks: Tasks Roles ITSM-EVAL.1.2.1 Launch and execution of the internal audit RA, D, A ITSM-EVAL.1.2.2 Summary and conclusions formalization of internal RA, CD, A audit Activity: ITSM-EVAL.1.3 Monitoring the internal audit The monitoring activity of the internal audit (stage after the internal audit) is the step that comes after performing the audit. It can correct the malfunctions detected and tracked, ensuring the principle of continuous improvement is a fundamental of ISO / IEC . The activity includes the following tasks: Tasks Roles ITSM-EVAL.1.3.1 Processing and monitoring of non-compliance RA, D, RGS
References to the ISO/CEI standard In this section, the reader will find a list of activities, and roles related to the process of conducting an internal audit of an ITSMS for a VSE using this deployment package. The detail of each of the tasks in this process is discussed in the next section. Process 1 : ITSM-EVAL.1 Conducting an internal audit Activity : ITSM-EVAL.1.1 Programming the internal audit The programming activity (a step forward to internal audit) is a prerequisite for internal audit. It allows you to plan and prepare for all aspects necessary for the conduct of the audit. ICI les lettres dans les Rôles The activity involves the following task: Tasks Roles ITSM-EVAL.1.1.1Planning of the internal audit RA, D, RGS, FCA ITSM-EVAL.1.1.2 Preparing and organizing the internal RA, D, A Activity: ITSM-EVAL.1.2 Carrying out the internal The activity of carrying out the internal audit (stage during the internal audit) can make effective programming of the internal audit to validate the compliance of the content ITSMS the ISO / IEC and its effectiveness. The activity includes the following tasks: Tasks Roles ITSM-EVAL.1.2.1 Launch and execution of the internal audit RA, D, A ITSM-EVAL.1.2.2 Summary and conclusions formalization of internal audit RA, CD, A Activity: ITSM-EVAL.1.3 Monitoring the internal audit The monitoring activity of the internal audit (stage after the internal audit) is the step that comes after performing the audit. It can correct the malfunctions detected and tracked, ensuring the principle of continuous improvement is a fundamental of ISO / IEC . The activity includes the following tasks: Tasks Roles ITSM-EVAL.1.3.1 Processing and monitoring of non-compliance RA, D, RGS
Conduct%20of%20internal%20audit.docx