hours are only Mon. and Wed. Not sure focus on maximizing the services of how many patients are lost in this nurse practitioner to see more patients interval. 8 Nurse Care Manager Collects NOMs Nurse practitioner is also entering NOMs Reassign Tasks data into TRAC. Tasks do NOT match credential and licensing, are impacting availability to patient. Nurse Care Manager Collects vitals Nurses office and room vital signs Consolidate space. 9 are collected two different spaces. Handwrites data then enters into EHR 10 Nurse Care Manager Collect samples Poor physical space, does not support Revise space to better support workflow. this workflow. Blood glucose not fasting Use HgA1c test for glucose. sample. 11 Nurse Care Manager Makes appointment for patient Appointments are at least one week out. Reassign task of making PCP to see PCP Some patients do not show. Spending appointment and free up time. Get time on calling and tracking down baseline of patient no shows. Pilot Peer patients. 2 different locations. Support Specialists participation in helping patients make appts. LIST THE FORMS (OR SCREENS) AND REPORTS THAT DRIVE THE PROCESS Form Name Where the form appears in the workflow (Line #)
hours are only Mon. and Wed. Not sure how many patients are lost in this interval. focus on maximizing the services of nurse practitioner to see more patients 8 Nurse Care Manager Collects NOMs Nurse practitioner is also entering NOMs data into TRAC. Tasks do NOT match credential and licensing, are impacting availability to patient. Reassign Tasks 9 Nurse Care Manager Collects vitals Nurses office and room vital signs are collected two different spaces. Handwrites data then enters into EHR Consolidate space. 10 Nurse Care Manager Collect samples Poor physical space, does not support this workflow. Blood glucose not fasting sample. Revise space to better support workflow. Use HgA1c test for glucose. 11 Nurse Care Manager Makes appointment for patient to see PCP Appointments are at least one week out. Some patients do not show. Spending time on calling and tracking down patients. 2 different locations. Reassign task of making PCP appointment and free up time. Get baseline of patient no shows. Pilot Peer Support Specialists participation in helping patients make appts. LIST THE FORMS (OR SCREENS) AND REPORTS THAT DRIVE THE PROCESS Form Name Where the form appears in the workflow (Line #)
Business_Process_Analysis_Workbook_9_2013_word.docx