Vexatious or Abusive Complaints Almost all parents / carers (or members of the public) raise concerns or complaints in a reasonable manner ELLON ACADEMY If the complainant is vexatious or abusive on the telephone, the staff member will advise the caller that the call will be terminated if this continues. The Rector will be advised of such concerns and The appropriate action taken. Aberdeenshire Council expects all staff to be treated respectfully and has a zero tolerance policy towards aggression or humiliation of staff. For further information e-mail Contacts Ellon Academy, Schoolhill, Ellon, Aberdeenshire, AB41 9JS Compliments, Tel: 01358 720715 / Fax: 01358 723758 Email: Concerns Principal Teachers of Guidance and Cheyne House Mrs P Waugh – Complaints Forbes Miss N Jeffrey – Keith House Mrs S Brown – McDonald Mrs C Kaczmarek – Sinclair House Miss S Watt / Mr N Corser – Depute Rectors An Information Cheyne House Mr P Cruickshank – Forbes Mrs E Henderson Leaflet for – Keith House Mr P Cruickshank – Parents and Carers McDonald Mrs K Hall – Sinclair House Mr I Wright – Rector Mrs P Buchan (Acting) QIO Updated February 2017 Mrs F Cruickshanks Education Office ,St Leonard’s, Sandyhill Road , AB45 1BH
Vexatious or Abusive Complaints Almost all parents / carers (or members of the public) raise concerns or complaints in a reasonable manner If the complainant is vexatious or abusive on the telephone, the staff member will advise the caller that the call will be terminated if this continues. The Rector will be advised of such concerns and The appropriate action taken. Aberdeenshire Council expects all staff to be treated respectfully and has a zero tolerance policy towards aggression or humiliation of staff. For further information e-mail Contacts Ellon Academy, Schoolhill, Ellon, Aberdeenshire, AB41 9JS Tel: 01358 720715 / Fax: 01358 723758 Email: Principal Teachers of Guidance Cheyne House – Mrs P Waugh Forbes – Miss N Jeffrey Keith House – Mrs S Brown McDonald – Mrs C Kaczmarek Sinclair House – Miss S Watt / Mr N Corser Depute Rectors Cheyne House – Mr P Cruickshank Forbes – Mrs E Henderson Keith House – Mr P Cruickshank McDonald – Mrs K Hall Sinclair House – Mr I Wright Rector Mrs P Buchan (Acting) QIO Mrs F Cruickshanks Education Office ,St Leonard’s, Sandyhill Road , AB45 1BH ELLON ACADEMY Compliments, Concerns and Complaints An Information Leaflet for Parents and Carers Updated February 2017
Compliments-Concerns-Complaints-Leaflet-February-2107.docx