Scale of exposure: Mishandling of complaints regarding Are we exposed to this risk? service delivery (p.9) Yes No Which risk map(s) is it tracked on: Strategic / Board Operational Scale of exposure: Poor communication with tenants and Are we exposed to this risk? other stakeholders (p.9) Yes No Which risk map(s) is it tracked on: Strategic / Board Operational of exposure: Lack of investment in existing stock Are we exposed to this risk? (p.9) Failure to sustain adequate Yes No investment in existing stock whilst risk map(s) is it tracked on: delivering cost efficiencies (p.17) Strategic / Board Operational Scale of exposure: Inadequate assessment Are we of exposed of to this risk? remediation Yes works No (pp. 5, 17) Which risk map(s) is it tracked on: Strategic / Operational
Scale of exposure: Mishandling of complaints regarding service delivery (p.9) Are we exposed to this risk? Yes No Which risk map(s) is it tracked on: Strategic / Board Operational Scale of exposure: Poor communication with tenants and other stakeholders (p.9) Are we exposed to this risk? Yes No Which risk map(s) is it tracked on: Strategic / Board Operational of exposure: Lack of investment in existing stock (p.9) Failure to sustain adequate investment in existing stock whilst delivering cost efficiencies (p.17) Are we exposed to this risk? Yes No risk map(s) is it tracked on: Strategic / Board Operational Scale of exposure: Inadequate assessment of of remediation works (pp. 5, 17) Are we exposed to this risk? Yes No Which risk map(s) is it tracked on: Strategic / Operational
Campbell_Tickell_Checklist_for_the_HCA_Sector_Risk_Profile_2017.docx