Managing Change - Welcomes change as an Supports change Models behaviors that lead Acts as a change advocate opportunity for learning or implementation to the successful adoption Motivates others to participate Adapts to change and growth, focuses on the Works effectively with others of new ideas and processes. in strategic change beneficial aspects of who have ideas and opinions Actively manage others’ Simplifies the process of shifting priorities, change in conflict with each other resistance to change change and manages the effectively in ambiguous Modifies behavior to deal Demonstrates flexibility Recognizes and rewards associated difficulties situations, and constructively effectively with changes in during time of uncertainty members who make useful influences others to build work environment and changes. and maintain resilience. Welcomes ideas offered by Empathizes with people who others feel loss as a result of change Mission/Service Excellence - Understands the purpose Actively seeks ways of Models behaviors that Aligns programs and strategies of the job and its strengthening the link demonstrate adherence to that further the mission of the Understands and articulates connection to the success between individual work and the university’s mission and university of the university the mission of the university service standards Fosters work that furthers the the link between the job and Meets the expectations Demonstrates a willingness Engages in open mission of the university the university’s commitment and requirements of all to question the value of discussions about how their Sets desired service standards to quality and outstanding customers endeavors that do not work contributes to the and articulates how work is customer service to all Demonstrates steadiness contribute to the university’s university’s mission connected to the university’s clients. and reliability mission Ensures that practices and mission Adheres to the university’s Establishes and documents tasks align with leadership Creates and effectively code of ethics standards and university vision and communicates a vision and Delivers high quality work strategic direction direction for team/organization consistently and on time Models processes and and aligns this vision to the Seeks opportunities to behaviors that exemplify university’s mission improve standards high quality and standards Teaches others to strive for quality Establishes a culture in which all team members take a pride of ownership and responsibility for all work
Managing Change - Adapts to change and shifting priorities, effectively in ambiguous situations, and constructively influences others to build and maintain resilience. Welcomes change as an opportunity for learning or growth, focuses on the beneficial aspects of change Modifies behavior to deal effectively with changes in work environment Supports change implementation Works effectively with others who have ideas and opinions in conflict with each other Demonstrates flexibility during time of uncertainty and Welcomes ideas offered by others Models behaviors that lead to the successful adoption of new ideas and processes. Actively manage others’ resistance to change Recognizes and rewards members who make useful changes. Empathizes with people who feel loss as a result of change Acts as a change advocate Motivates others to participate in strategic change Simplifies the process of change and manages the associated difficulties Mission/Service Excellence - Understands and articulates the link between the job and the university’s commitment to quality and outstanding customer service to all clients. Understands the purpose of the job and its connection to the success of the university Meets the expectations and requirements of all customers Demonstrates steadiness and reliability Adheres to the university’s code of ethics Actively seeks ways of strengthening the link between individual work and the mission of the university Demonstrates a willingness to question the value of endeavors that do not contribute to the university’s mission Establishes and documents standards Delivers high quality work consistently and on time Seeks opportunities to improve standards Models behaviors that demonstrate adherence to the university’s mission and service standards Engages in open discussions about how their work contributes to the university’s mission Ensures that practices and tasks align with leadership and university vision and strategic direction Models processes and behaviors that exemplify high quality and standards Teaches others to strive for quality Establishes a culture in which all team members take a pride of ownership and responsibility for all work Aligns programs and strategies that further the mission of the university Fosters work that furthers the mission of the university Sets desired service standards and articulates how work is connected to the university’s mission Creates and effectively communicates a vision and direction for team/organization and aligns this vision to the university’s mission
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