transactions Functionality defined in the Independent verification functionality delivered according processed per requirements must be prioritized software functionality to meet to priority of each function.* second; volume of and tolerances for deviation required systems architecture data processed over assigned for each component. and processing capabilities. *Value to be determined by the time. Compatibility %* of operational capability is agency’s requirements on a with particular acceptable as determined by the Operational monitoring by use of by case basis. hardware & Quality Assurance Plan. system statistics and logs. software within the Percentage of payment for each existing processing *Values to be determined by the component shall be determined environment. Agency’s requirements on a case by in the Quality Assurance Plan. Functionality of software to meet required systems architecture and processing capabilities. REQUIRED SERVICE STANDARD MAXIMUM ALLOWABLE DEGREE METHOD OF SURVEILLANCE MAXIMUM PAYMENT OF DEVIATION REQUIREMENT PERCENTAGE FOR (AQL) MEETING/EXCEEDING THE AQL (Performance Requirements) (Performance (Quality Assurance) (Incentives) Standards) 8. Newly developed Standards affecting Base line functionality is met at Operational monitoring by use of 100% payment for meeting all software shall not adversely system performance 100% Non critical functionality is system statistics and logs mandated requirements. affect system performance. include but are not met at %* Nonconformance is limited to: response *Values to be determined by the unacceptable. Payment is time for resolving Agency's requirements on a contingent on amount or degree problems; CPU basis. of functionality delivered,
transactions processed per second; volume of data processed over time. Compatibility with particular hardware & software within the existing processing environment. Functionality of software to meet required systems architecture and processing capabilities. Functionality defined in the requirements must be prioritized and tolerances for deviation assigned for each component. %* of operational capability is acceptable as determined by the Quality Assurance Plan. *Values to be determined by the Agency’s requirements on a case by Independent verification software functionality to meet required systems architecture and processing capabilities. Operational monitoring by use of system statistics and logs. functionality delivered according to priority of each function.* *Value to be determined by the agency’s requirements on a by case basis. Percentage of payment for each component shall be determined in the Quality Assurance Plan. REQUIRED SERVICE (Performance Requirements) STANDARD (Performance Standards) MAXIMUM ALLOWABLE DEGREE OF DEVIATION REQUIREMENT (AQL) METHOD OF SURVEILLANCE (Quality Assurance) MAXIMUM PAYMENT PERCENTAGE FOR MEETING/EXCEEDING THE AQL (Incentives) 8. Newly developed software shall not adversely affect system performance. Standards affecting system performance include but are not limited to: response time for resolving problems; CPU Base line functionality is met at 100% Non critical functionality is met at %* *Values to be determined by the Agency's requirements on a basis. Operational monitoring by use of system statistics and logs 100% payment for meeting all mandated requirements. Nonconformance is unacceptable. Payment is contingent on amount or degree of functionality delivered,
CONNECTIONS_II_Example-Performance-Based_SOW.docx