Describe what confidentiality in 6.4a relation to your role List any legislation and agreed ways of 6.4b working to maintain confidentiality in day 6.4 Understand the to day communication principles and practices relating to Describe situations where information, confidentiality 6.4c normally considered confidential, might need to be passed on Describe who you ask for advice and 6.4d support about confidentiality Demonstrate the use of appropriate verbal and non-verbal communication Verbal Tone Volume Non-verbal Position / proximity Eye contact 6.5 use appropriate Body language verbal and Touch 6.5a Signs communication Symbols and pictures Writing Objects of reference Human and technical aids Communication may take place Face to face By telephone or text By internet, or social networks By written report or letters Assessor Standard 6 Communication (continued) Signature and – Date Outcome you are Assessment you must – – able to:
6.4 Understand the principles and practices relating to confidentiality 6.4a Describe what confidentiality in relation to your role 6.4b List any legislation and agreed ways of working to maintain confidentiality in day to day communication 6.4c Describe situations where information, normally considered confidential, might need to be passed on 6.4d Describe who you ask for advice and support about confidentiality 6.5 use appropriate verbal and communication 6.5a Demonstrate the use of appropriate verbal and non-verbal communication Verbal Tone Volume Non-verbal Position / proximity Eye contact Body language Touch Signs Symbols and pictures Writing Objects of reference Human and technical aids Communication may take place Face to face By telephone or text By internet, or social networks By written report or letters Standard 6 – Communication (continued) Assessor Signature and Date Outcome – you are able to: Assessment – you must
Care_Certificate_Workbook_April_2016.docx