I-TECH LMI Module: Mastering Conflict Total Session Time: 2 hours, 30 minutes Learning Objectives By the end of this session, participants will be able to: Recognize how conflict impacts workplace dynamics and teamwork; Assess personal comfort with conflict; Contrast cultural differences in expressing and responding to conflict; and List at two actions that can be used to resolve conflict in a workplace. . Overview Activity/ Resources Step Time Content Method Needed LCD or Interactive Introduction 1 10 minutes Overhead Presentation (Slides 1-13) Projector, Individual Survey, Conflict Profile Handout 1 2 20 minutes Group Activity (Slides 14-15) Flip Chart LCD or Presentation, Five Modes of Handling Conflict Overhead 3 10 minutes Handout (Slides 16-18) Projector Handout 2 LCD or Creating a Conflict Culture Overhead 4 10 minutes Presentation (Slides 19-24) Projector, Flip Chart LCD or Small Group Conflict Norming Exercise Overhead 5 30 minutes Activity (Slides 25-26) Projector, Handout 3 LCD or Skills for Mastering Conflict 6 5 minutes Presentation Overhead (Slides 27-28) Projector Case Small LCD or Group Activity, Case Study: Can’t Work Like This!” Overhead “I 7 50 minutes Large Group (Slide 29) Projector, Discussion Handout 4 LCD or Conflict Resolution 8 5 minutes Presentation Overhead (Slides 30-31) Projector, LCD or Closure 9 5 minutes Presentation Overhead (Slides 32-33) Projector
I-TECH LMI Module: Mastering Conflict Total Session Time: 2 hours, 30 minutes Learning Objectives By the end of this session, participants will be able to: Recognize how conflict impacts workplace dynamics and teamwork; Assess personal comfort with conflict; Contrast cultural differences in expressing and responding to conflict; and List at two actions that can be used to resolve conflict in a workplace. . Overview Step Time Activity/ Method Content Resources Needed 1 10 minutes Interactive Presentation Introduction (Slides 1-13) LCD or Overhead Projector, 2 20 minutes Individual Survey, Group Activity Conflict Profile (Slides 14-15) Handout 1 Flip Chart 3 10 minutes Presentation, Handout Five Modes of Handling Conflict (Slides 16-18) LCD or Overhead Projector Handout 2 4 10 minutes Presentation Creating a Conflict Culture (Slides 19-24) LCD or Overhead Projector, Flip Chart 5 30 minutes Small Group Activity Conflict Norming Exercise (Slides 25-26) LCD or Overhead Projector, Handout 3 6 5 minutes Presentation Skills for Mastering Conflict (Slides 27-28) LCD or Overhead Projector 7 50 minutes Case Small Group Activity, Large Group Discussion Case Study: “I Can’t Work Like This!” (Slide 29) LCD or Overhead Projector, Handout 4 8 5 minutes Presentation Conflict Resolution (Slides 30-31) LCD or Overhead Projector, 9 5 minutes Presentation Closure (Slides 32-33) LCD or Overhead Projector
Conflct_Module_FG_21Aug11.docx