patient-related, including staff messages. Physicians and clinical team members continued Why am I getting this in How do I get the message out Type of What do I do with the message? my inbasket? of my inbasket? message Complete refills per protocol Someone has started a refill and close the encounter. Mark Refill encounter and routed it to Follow your practice-specific protocols the message done or route to authorizations the physician or appropriate for medication refills. the physician and then mark as team member. done. Open the report to quickly see what needs to be completed to close the Overdue Encounters left open more encounter. Click the hyperlink to be Close the encounter. encounters than 72 taken directly to the section that needs to be completed. This is an encounter you created that has not been closed yet. You may need to Double click to open the encounter, finish documentation; forgot Open complete any required actions, and The message will auto retract to route or just forgot to encounters add any additional documentation if once the inbasket refreshes. close the encounter. It may needed. Close the encounter. be in someone else’s inbasket waiting to be completed. Physicians only Why am I getting this in How do I get the message out Type of What do I do with the message? my inbasket? of my inbasket? message Another physician or nurse sent you a copy of a visit You can mark it done or go to encounter to review. the Length of Stay (LOS) and Extended care team Follow Up section (or whatever CC’d charts members, such as case Review the encounter. similar section you have in your managers, will send EHR) to respond. A note to the communications to this sender can be typed in that folder. Do not disregard this section. folder. RN or extended care team member has seen a patient and charged 99211. The Click co-sign note. If you use The message will be marked Co-sign notes note needs to be co-signed SmartPhrases, consider adding after the note has been “done” by a physician who was in or something similar. co-signed. “ATTEST” the office at the time of the charged visit. Clinical team members only Why am I getting this in How do I get the message out Type of What do I do with the message? my inbasket? of my inbasket? message
patient-related, including staff messages. Physicians and clinical team members continued Type of message Why am I getting this in my inbasket? What do I do with the message? How do I get the message out of my inbasket? Refill authorizations Someone has started a refill encounter and routed it to the physician or appropriate team member. Follow your practice-specific protocols for medication refills. Complete refills per protocol and close the encounter. Mark the message done or route to the physician and then mark as done. Overdue encounters Encounters left open more than 72 Open the report to quickly see what needs to be completed to close the encounter. Click the hyperlink to be taken directly to the section that needs to be completed. Close the encounter. Open encounters This is an encounter you created that has not been closed yet. You may need to finish documentation; forgot to route or just forgot to close the encounter. It may be in someone else’s inbasket waiting to be completed. Double click to open the encounter, complete any required actions, and add any additional documentation if needed. Close the encounter. The message will auto retract once the inbasket refreshes. Physicians only Type of message Why am I getting this in my inbasket? What do I do with the message? How do I get the message out of my inbasket? CC’d charts Another physician or nurse sent you a copy of a visit encounter to review. Extended care team members, such as case managers, will send communications to this folder. Do not disregard this folder. Review the encounter. You can mark it done or go to the Length of Stay (LOS) and Follow Up section (or whatever similar section you have in your EHR) to respond. A note to the sender can be typed in that section. Co-sign notes RN or extended care team member has seen a patient and charged 99211. The note needs to be co-signed by a physician who was in the office at the time of the charged visit. Click co-sign note. If you use SmartPhrases, consider adding “ATTEST” or something similar. The message will be marked “done” after the note has been co-signed. Clinical team members only Type of message Why am I getting this in my inbasket? What do I do with the message? How do I get the message out of my inbasket?
10.1001stepsforward.2017.0096supp4.docx