1. Introduction This policy details how Sprotbrough & Cusworth Parish Council will handle any formal complaint it receives about its procedures and administration. Any complaint made against the Council should be treated as a complaint against the corporate body of the Council. The policy is for use by individuals and organisations that are within the Parish rea and affected by the Council’s decisions. Most complaints can be resolved informally through normal methods of communication, and it is in the interests of both parties that such methods be explored first before deferring to the formal procedure. 2. Complaints Not Covered By This Policy 2.1 TYPE OF CONDUCT REFER TO Alleged financial irregularity Local electors have statutory rights Audit & Accountability –Local Act 2014 Alleged criminal activity The Police Alleged misconduct by The Parish Council a member of staff Members’ conduct alleged The Principal Authority (Doncaster MBC Monitoring Officer – –is to breach the code of conduct for responsible handling complaints that relate to a Member’s adopted by the Parish Council failure to comply with the Parish Council`s Code of Conduct) 2.2 This policy is for use by the public.
1. Introduction This policy details how Sprotbrough & Cusworth Parish Council will handle any formal complaint it receives about its procedures and administration. Any complaint made against the Council should be treated as a complaint against the corporate body of the Council. The policy is for use by individuals and organisations that are within the Parish rea and affected by the Council’s decisions. Most complaints can be resolved informally through normal methods of communication, and it is in the interests of both parties that such methods be explored first before deferring to the formal procedure. 2. Complaints Not Covered By This Policy 2.1 TYPE OF CONDUCT REFER TO Alleged financial irregularity Local electors have statutory rights –Local Audit & Accountability Act 2014 Alleged criminal activity The Police Alleged misconduct by The Parish Council a member of staff Members’ conduct alleged The Principal Authority (Doncaster MBC – Monitoring Officer –is to breach the code of conduct for responsible handling complaints that relate to a Member’s adopted by the Parish Council failure to comply with the Parish Council`s Code of Conduct) 2.2 This policy is for use by the public.
Complaints.docx