REQUIRED SERVICE STANDARD MAXIMUM ALLOWABLE DEGREE METHOD OF SURVEILLANCE MAXIMUM PAYMENT OF DEVIATION REQUIREMENT PERCENTAGE FOR (AQL) MEETING/EXCEEDING THE AQL (Incentives) (Performance Requirements) (Performance (Quality Assurance) Standards) 1. During the life of the contract Functionality of the All requirements mandated by law Independent verification & 100% payment for meeting all verify conformance with agency software to meet or regulation must be 100% validation (IV&V) for testing new mandated requirements. specific information processing required systems compliant. releases of software to Nonconformance is standards and functional architecture and determine that previous unacceptable. Payment is requirements. Prior to delivery processing Functionality defined in the functionality is maintained. contingent on amount or degree of new software, demonstrate capabilities requirements must be prioritized Customer satisfaction as of functionality delivered, the operational capability of the and tolerances for deviation measured through limited according to priority of each system software. assigned for each component. %* validated customer complaints, function.* of operational capability is feedback, and surveys. For * Value to be determined by acceptable, as determined by the conversion projects, the Agency's requirement on a Quality Assurance Plan. * to independent verification & case-by-case basis. Percentage be determined by the Agency's validation (IV&V) for developing of payment for each component requirements, on a case-by-case or maintaining system shall be determined in the basis. processing/benchmark during Quality Assurance plan. parallel processing. REQUIRED SERVICE STANDARD MAXIMUM ALLOWABLE DEGREE METHOD OF SURVEILLANCE MAXIMUM PAYMENT OF DEVIATION REQUIREMENT PERCENTAGE FOR (AQL) MEETING/EXCEEDING THE AQL (Performance Requirements) (Performance (Quality Assurance) (Incentives) Standards)
REQUIRED SERVICE (Performance Requirements) STANDARD (Performance Standards) MAXIMUM ALLOWABLE DEGREE OF DEVIATION REQUIREMENT (AQL) METHOD OF SURVEILLANCE (Quality Assurance) MAXIMUM PAYMENT PERCENTAGE FOR MEETING/EXCEEDING THE AQL (Incentives) 1. During the life of the contract verify conformance with agency specific information processing standards and functional requirements. Prior to delivery of new software, demonstrate the operational capability of the system software. Functionality of the software to meet required systems architecture and processing capabilities All requirements mandated by law or regulation must be 100% compliant. Functionality defined in the requirements must be prioritized and tolerances for deviation assigned for each component. %* of operational capability is acceptable, as determined by the Quality Assurance Plan. * to be determined by the Agency's requirements, on a case-by-case basis. Independent verification & validation (IV&V) for testing new releases of software to determine that previous functionality is maintained. Customer satisfaction as measured through limited validated customer complaints, feedback, and surveys. For conversion projects, independent verification & validation (IV&V) for developing or maintaining system processing/benchmark during parallel processing. 100% payment for meeting all mandated requirements. Nonconformance is unacceptable. Payment is contingent on amount or degree of functionality delivered, according to priority of each function.* * Value to be determined by the Agency's requirement on a case-by-case basis. Percentage of payment for each component shall be determined in the Quality Assurance plan. REQUIRED SERVICE (Performance Requirements) STANDARD (Performance Standards) MAXIMUM ALLOWABLE DEGREE OF DEVIATION REQUIREMENT (AQL) METHOD OF SURVEILLANCE (Quality Assurance) MAXIMUM PAYMENT PERCENTAGE FOR MEETING/EXCEEDING THE AQL (Incentives)
CONNECTIONS_II_Example-Performance-Based_SOW.docx