PERSON SPECIFICATION Job Title: Compliance Officer Enforcement – Essential Desirable Qualifications & Must have recent experience of working in Demonstrate knowledge of a busy office environment or have relevant Experience Enforcement Agent qualifications in this field. regulations Demonstrate experience of Good general education - 2 GCSE grades, A-C or relevant Revenues experience. dealing with debt recovery involving vulnerable people. Demonstrate good numerical and writing skills Working knowledge of Knowledge Knowledge of computer packages, Academy and Civica (Comino) including the Microsoft Suite and have the IT systems. sufficient knowledge and skill to be able to use computers effectively. Demonstrate knowledge of Debt Recovery Works accurately whilst understanding the Knowledge of Council Tax Skills importance of meeting strict deadlines. support and general welfare benefits Must be able to work to personal and team targets. Organisational and good time management skills Delivering excellent Demonstrate experience or understanding Customer Care training Customer Service of customer care. Demonstrate ability to deal with customer enquiries in an appropriate, diplomatic and professional manner. Be able to remain calm during stressful/violent circumstances. Health, Safety and Able to demonstrate good general Welfare understanding of Health, Safety and Welfare policies and procedures Demonstrate ability to achieve a good work life balance for self and for team Striving for Continuous Commitment to a learning culture Improvement
PERSON SPECIFICATION Job Title: Compliance Officer – Enforcement Essential Desirable Qualifications & Experience Must have recent experience of working in a busy office environment or have relevant qualifications in this field. Good general education - 2 GCSE grades, A-C or relevant Revenues experience. Demonstrate good numerical and writing skills Demonstrate knowledge of Enforcement Agent regulations Demonstrate experience of dealing with debt recovery involving vulnerable people. Knowledge Knowledge of computer packages, including the Microsoft Suite and have the sufficient knowledge and skill to be able to use computers effectively. Demonstrate knowledge of Debt Recovery Working knowledge of Academy and Civica (Comino) IT systems. Skills Works accurately whilst understanding the importance of meeting strict deadlines. Must be able to work to personal and team targets. Organisational and good time management skills Knowledge of Council Tax support and general welfare benefits Delivering excellent Customer Service Demonstrate experience or understanding of customer care. Demonstrate ability to deal with customer enquiries in an appropriate, diplomatic and professional manner. Be able to remain calm during stressful/violent circumstances. Customer Care training Health, Safety and Welfare Able to demonstrate good general understanding of Health, Safety and Welfare policies and procedures Demonstrate ability to achieve a good work life balance for self and for team Striving for Continuous Improvement Commitment to a learning culture
Compliance-Officer-Enforcement-PS.docx