Complaints can be made to the appropriate Registered Provider (RP). Ask staff for who this is for your accommodation. Complaints must be in writing and are limited to breach or non-performance of obligations set out in the Occupancy Agreement supplemented by the HCA‘s Consumer Standards. If you are still dissatisfied after the RP's Complaints Procedure has been exhausted, you have the right to refer the matter to the Housing Ombudsman Service: Housing Ombudsman Service 81 Aldwych London WC2B 4HN Telephone: 0300 111 3000 Fax: 020 7831 1942 Email: Authority Funding and Contractual Arrangements 4.3 If your service is funded by a local authority, you may be able to ask them to look at your complaint. Bradford Kirklees Department of Adult & Community Kirklees Adult Social Care Services Complaints Freepost: RTHS-EUEY-ZYCB, Adult Services Complaints Team Customer Services Unit FREE POST BRADFORD COUNCIL Civic Centre 1 Ground Floor (Please write Unit’ ‘Complaints South on the back of the envelope) Huddersfield HD1 2NF Tel. 01274 436820 Tel: 01484 225115 Email: Calderdale North Yorkshire Health & Adult Service Adults, Health and Social Care FREEPOST DL76 1 Park Road North Yorkshire County Council Halifax County Hall HX1 2TU Northallerton Tel: 01422 393000 DL7 8BR Tel: 0800 515875 Services involving a Health body for example Clinical 4.4 Commissioning Group (CCG)
Complaints can be made to the appropriate Registered Provider (RP). Ask staff for who this is for your accommodation. Complaints must be in writing and are limited to breach or non-performance of obligations set out in the Occupancy Agreement supplemented by the HCA‘s Consumer Standards. If you are still dissatisfied after the RP's Complaints Procedure has been exhausted, you have the right to refer the matter to the Housing Ombudsman Service: Housing Ombudsman Service 81 Aldwych London WC2B 4HN Telephone: 0300 111 3000 Fax: 020 7831 1942 Email: 4.3 Authority Funding and Contractual Arrangements If your service is funded by a local authority, you may be able to ask them to look at your complaint. Bradford Kirklees Department of Adult & Community Services Adult Services Complaints Team FREE POST BRADFORD COUNCIL (Please write ‘Complaints Unit’ on the back of the envelope) Tel. 01274 436820 Email: Kirklees Adult Social Care Complaints Freepost: RTHS-EUEY-ZYCB, Customer Services Unit Civic Centre 1 Ground Floor South Huddersfield HD1 2NF Tel: 01484 225115 Calderdale North Yorkshire Adults, Health and Social Care 1 Park Road Halifax HX1 2TU Tel: 01422 393000 Health & Adult Service FREEPOST DL76 North Yorkshire County Council County Hall Northallerton DL7 8BR Tel: 0800 515875 4.4 Services involving a Health body for example Clinical Commissioning Group (CCG)
Complaints-Policy-Procedure-Final.docx