incorporate High None effective verbal Course SLOs and written from several communication courses. skills in various business settings. utilize commonly Course SLOs High None used computer from several application courses. programs to compose relevant business documents. Table 1c: 2016-17 Program SLO Report Program: Customer Service, Certificate Assessment methods Program SLOs Course embedded Summary of assessment results Plans for follow-up changes (a list of program Capstone course Student achievement = high, (Changes in teaching methods, SLOs is available in Program completer moderate, or low curriculum, etc.) SOCRATES) External testing Add comments as needed Other examine why it is so Course SLOs from High Achievement A project is currently under important for several courses Self-assessment by students way to update the curriculum for businesses to provide Discussion (guided questions) the Customer Service courses excellent quality and possibly add new courses to service. the certificate demonstrate verbal High Achievement A project is currently way and nonverbal Course SLOs from Homework and essays to update the curriculum for the workplace several courses Self-assessment by students Customer Service courses and communication skills. Final exam or final project possibly add new courses to the Discussion (guided questions) certificate identify attitude High Achievement A project is currently under problems and Homework and essays way to update the curriculum for demonstrate the skills Course SLOs from Creative projects or portfolios the Customer Service courses required to maintain a several courses Self-assessment by students and possibly add new courses to positive attitude in the Final exam or final project the certificate workplace. Discussion (guided questions) apply the leadership High Achievement A project is currently under skills necessary to Homework and essays way to update the curriculum for manage high Course SLOs from Creative projects or portfolios the Customer Service courses performance teams. several courses Self-assessment by students and possibly add new courses to Final exam or final project the certificate
incorporate effective verbal and written communication skills in various business settings. Course SLOs from several courses. High None utilize commonly used computer application programs to compose relevant business documents. Course SLOs from several courses. High None Table 1c: 2016-17 Program SLO Report Program: Customer Service, Certificate Program SLOs (a list of program SLOs is available in SOCRATES) Assessment methods Course embedded Capstone course Program completer External testing Other Summary of assessment results Student achievement = high, moderate, or low Add comments as needed Plans for follow-up changes (Changes in teaching methods, curriculum, etc.) examine why it is so important for businesses to provide excellent quality service. Course SLOs from several courses High Achievement Self-assessment by students Discussion (guided questions) A project is currently under way to update the curriculum for the Customer Service courses and possibly add new courses to the certificate demonstrate verbal and nonverbal workplace communication skills. Course SLOs from several courses High Achievement Homework and essays Self-assessment by students Final exam or final project Discussion (guided questions) A project is currently way to update the curriculum for the Customer Service courses and possibly add new courses to the certificate identify attitude problems and demonstrate the skills required to maintain a positive attitude in the workplace. Course SLOs from several courses High Achievement Homework and essays Creative projects or portfolios Self-assessment by students Final exam or final project Discussion (guided questions) A project is currently under way to update the curriculum for the Customer Service courses and possibly add new courses to the certificate apply the leadership skills necessary to manage high performance teams. Course SLOs from several courses High Achievement Homework and essays Creative projects or portfolios Self-assessment by students Final exam or final project A project is currently under way to update the curriculum for the Customer Service courses and possibly add new courses to the certificate
Business-Program-Review-Report-2016-2017.docx