other services that we may agree to provide from time to time. Any such request must be made: on the Application Form if you request the Add-On Services at the same time as the Data Centre Services; or if you request Add-On Services after you have submitted the Application Form for the Data Centre Services, on a MAC (Move Add Change) Form, which we will provide to you on request. If we agree to provide the Add-On Services, we will advise you in writing that we accept your request. We are under no obligation to agree to your request. The terms of Your Agreement shall apply to any Add-On Services that we agree to provide. We are not obliged to provide any Add-On Services requested by you unless and until we advise you in writing that we accept your request, and we may refuse to provide any Services to you in our sole discretion. You must comply with all of our policies, procedures and requirements applicable to the Add-On Services, including the Facility Cross Connects All data connectivity delivered to the Data Centre Space must be delivered by way of a Cross Connect Service provided by us. If any Cross Connect Service involves Data Centre Space made available by us or the Facility Provider to a third party, you must obtain the consent of the third party to the provision of the Cross Connect Service. To the extent permitted by law and any agreement we have with you, we are not under any circumstances liable for any acts or omissions of any carrier in connection with the supply of any products or services by the carrier to you. We do not warrant that any Connect Service will be free from interruptions, errors, defects or failures and we do not accept any liability in connection with same. SERVICE LEVEL AGREEMENT The Service Agreement (SLA) in this clause 5 sets out: the Service Levels that we will achieve in connection with the provision of the Services; and the remedies available to you for any failure by us to achieve the Service Levels. This SLA covers the following elements of the Data Centre Space: supply of power;
other services that we may agree to provide from time to time. Any such request must be made: on the Application Form if you request the Add-On Services at the same time as the Data Centre Services; or if you request Add-On Services after you have submitted the Application Form for the Data Centre Services, on a MAC (Move Add Change) Form, which we will provide to you on request. If we agree to provide the Add-On Services, we will advise you in writing that we accept your request. We are under no obligation to agree to your request. The terms of Your Agreement shall apply to any Add-On Services that we agree to provide. We are not obliged to provide any Add-On Services requested by you unless and until we advise you in writing that we accept your request, and we may refuse to provide any Services to you in our sole discretion. You must comply with all of our policies, procedures and requirements applicable to the Add-On Services, including the Facility Cross Connects All data connectivity delivered to the Data Centre Space must be delivered by way of a Cross Connect Service provided by us. If any Cross Connect Service involves Data Centre Space made available by us or the Facility Provider to a third party, you must obtain the consent of the third party to the provision of the Cross Connect Service. To the extent permitted by law and any agreement we have with you, we are not under any circumstances liable for any acts or omissions of any carrier in connection with the supply of any products or services by the carrier to you. We do not warrant that any Connect Service will be free from interruptions, errors, defects or failures and we do not accept any liability in connection with same. SERVICE LEVEL AGREEMENT The Service Agreement (SLA) in this clause 5 sets out: the Service Levels that we will achieve in connection with the provision of the Services; and the remedies available to you for any failure by us to achieve the Service Levels. This SLA covers the following elements of the Data Centre Space: supply of power;
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