2. Interfaces must maintain Service Levels for No deviation Customer satisfaction as 100% payment compatibility among system software: measured through limited components in the operational put in terms validated customer complaints, environment processing response feedback and surveys. time, number of Operational monitoring by use transactions of system statistics and logs processed per Independent verification and second; volume of validation (IV&V) for testing new data processed over software, including verifying time. Compatibility results to determine that with particular requirements and specifications hardware and are met. software within the existing processing environment. Functionality of software to meet required systems architecture & processing capabilities. REQUIRED SERVICE STANDARD MAXIMUM ALLOWABLE DEGREE METHOD OF SURVEILLANCE MAXIMUM PAYMENT OF DEVIATION REQUIREMENT PERCENTAGE FOR (AQL) MEETING/EXCEEDING THE AQL
2. Interfaces must maintain compatibility among system components in the operational environment Service Levels for software: in terms processing response time, number of transactions processed per second; volume of data processed over time. Compatibility with particular hardware and software within the existing processing environment. Functionality of software to meet required systems architecture & processing capabilities. No deviation Customer satisfaction as measured through limited validated customer complaints, feedback and surveys. Operational monitoring by use of system statistics and logs Independent verification and validation (IV&V) for testing new software, including verifying results to determine that requirements and specifications are met. 100% payment REQUIRED SERVICE STANDARD MAXIMUM ALLOWABLE DEGREE OF DEVIATION REQUIREMENT (AQL) METHOD OF SURVEILLANCE MAXIMUM PAYMENT PERCENTAGE FOR MEETING/EXCEEDING THE AQL put
CONNECTIONS_II_Example-Performance-Based_SOW.docx