CORPORATE HEALTH MEASURES (ORGANISATIONAL) Previous performance (Q3 2016/17 Current performance – Q2 2017/18) (2017/18) Is Performance Commentary Year Indicator Q3 Q3 DoT Q3 Q4 Q1 Q2 End Good actual target target Corporate compliance for step 1 non statutory complaints (excluding statutory Adults and Children’s complaints) came in at 98% in quarter 3. This exceeds the new corporate target of 90% (including complaints that had been extended beyond 10 days with the agreement of 78.8% 80.02% 94.76% 96.27% 96.75% 90% 90% n/a the customer). Green Green Green Although most services reached target, Children, Families & Adults (CFA) complaints came in at 83% due to the complexity of cases. Moving forward, the CFA Information Governance Team will be escalating cases where necessary to the appropriate senior manager.
CORPORATE HEALTH MEASURES (ORGANISATIONAL) Performance Indicator Good Is DoT Previous performance (Q3 2016/17 – Q2 2017/18) Current performance (2017/18) Commentary Q3 Q4 Q1 Q2 Q3 actual Q3 target Year End target 78.8% 80.02% 94.76% Green 96.27% Green 96.75% Green 90% 90% n/a Corporate compliance for step 1 non statutory complaints (excluding statutory Adults and Children’s complaints) came in at 98% in quarter 3. This exceeds the new corporate target of 90% (including complaints that had been extended beyond 10 days with the agreement of the customer). Although most services reached target, Children, Families & Adults (CFA) complaints came in at 83% due to the complexity of cases. Moving forward, the CFA Information Governance Team will be escalating cases where necessary to the appropriate senior manager.
council-performance-report-q3-2017-18-appendix-1-service-performance.docx