Job Description Job Title: CENTRAL SYSTEMS SUPPORT OFFICER Responsible to: MI & Claims Manager Job Summary: The post holder will support the centralised monitoring and processing activity of all Standguide’s Contracts, a full end to end service from customer referral through to customer sustained employment. Standguide hold a number of contracts with numerous training providers and a key part of the role is to input and maintain data on a number of Contractor MI Database systems and Standguide’s central Maytas Database to ensure accurate records of our customer’s activity journey are maintained. Main duties and responsibilities: Answering calls from Jobcentre Plus Offices to book customers on to courses in the most time/cost effective manner. Developing excellent relationships with Jobcentre Plus Advisors in the process. Promoting our services over the telephone and with follow up letters. Accurate inputting of information to the central MI System relating to customer’s referral data and the production of referral monitoring reports. Supporting the peripatetic delivery staff on a daily basis with the production of registers and recording attendance, course completion on the central MI System. Accurate inputting of information to the central MI System and Partner MI Systems relating to customer’s course activity and the production of activity monitoring reports in line with contractual reporting requirements and timescales. Make tracking calls to customers within given timescales to monitor and record progress, offer further advice and guidance to support into employment. Recording all tracking activity on the central MI System. This activity will also be conducted in the evening and at weekends where required. Work closely with customers and employers via a variety of methods i.e. telephone contact and email to support the customer job start compliance process by obtaining and checking claim submissions and entering employment data onto the central MI System. Work closely with customers and employers via a variety of methods i.e. telephone contact and email to provide In Work Support, offering further advice and guidance to support customers sustained employment. This activity will also be conducted in the evening and at weekends where required. Liaising closely with delivery staff, ERA’s, CM’s and BM’s at all times. Recording all IWS activity on the central MI System. Support the customer job sustainment compliance process by checking claim submissions and entering sustainment data onto the central MI System.
Job Description Job Title: CENTRAL SYSTEMS SUPPORT OFFICER Responsible to: MI & Claims Manager Job Summary: The post holder will support the centralised monitoring and processing activity of all Standguide’s Contracts, a full end to end service from customer referral through to customer sustained employment. Standguide hold a number of contracts with numerous training providers and a key part of the role is to input and maintain data on a number of Contractor MI Database systems and Standguide’s central Maytas Database to ensure accurate records of our customer’s activity journey are maintained. Main duties and responsibilities: Answering calls from Jobcentre Plus Offices to book customers on to courses in the most time/cost effective manner. Developing excellent relationships with Jobcentre Plus Advisors in the process. Promoting our services over the telephone and with follow up letters. Accurate inputting of information to the central MI System relating to customer’s referral data and the production of referral monitoring reports. Supporting the peripatetic delivery staff on a daily basis with the production of registers and recording attendance, course completion on the central MI System. Accurate inputting of information to the central MI System and Partner MI Systems relating to customer’s course activity and the production of activity monitoring reports in line with contractual reporting requirements and timescales. Make tracking calls to customers within given timescales to monitor and record progress, offer further advice and guidance to support into employment. Recording all tracking activity on the central MI System. This activity will also be conducted in the evening and at weekends where required. Work closely with customers and employers via a variety of methods i.e. telephone contact and email to support the customer job start compliance process by obtaining and checking claim submissions and entering employment data onto the central MI System. Work closely with customers and employers via a variety of methods i.e. telephone contact and email to provide In Work Support, offering further advice and guidance to support customers sustained employment. This activity will also be conducted in the evening and at weekends where required. Liaising closely with delivery staff, ERA’s, CM’s and BM’s at all times. Recording all IWS activity on the central MI System. Support the customer job sustainment compliance process by checking claim submissions and entering sustainment data onto the central MI System.
Central-Systems-Support-Officer-JD-030516.docx