good problem-solving skills good communications skills an ability to deal with stress effectively good leaderships skills a high degree of independent decision-making ability good negotiation skills. Technical skills product knowledge process knowledge knowledge of the service knowledge of the market knowledge of methods of communication Business operations skills general business management record keeping financial management interpersonal relations customer relations (Perks and Struwig, 2005:172) Management skills manages rewards by providing positive and constructive feedback, recognizing achievement and rewarding good performance; communicates effectively by soliciting ideas and feedback, presenting a clear vision of the future and seeking to inform, educate and inspire; manages effectively by composing teams wisely and helping them to function smoothly and optimally; manages the environment by maintaining and creating an attractive, functional work space and encouraging healthy relationships; matches skills by identifying people’s skills and assigning tasks appropriately; identifies people who thrive on challenges and seeking to push them beyond their current limits (‘Annual Review of Small Business in South Africa-2007’ the dti, 2008). It is important for SMMEs to have capacity to be innovative and generate entrepreneurial opportunities, new activities, and solutions in response to ever-evolving customer’s and
good problem-solving skills good communications skills an ability to deal with stress effectively good leaderships skills a high degree of independent decision-making ability good negotiation skills. Technical skills product knowledge process knowledge knowledge of the service knowledge of the market knowledge of methods of communication Business operations skills general business management record keeping financial management interpersonal relations customer relations (Perks and Struwig, 2005:172) Management skills manages rewards by providing positive and constructive feedback, recognizing achievement and rewarding good performance; communicates effectively by soliciting ideas and feedback, presenting a clear vision of the future and seeking to inform, educate and inspire; manages effectively by composing teams wisely and helping them to function smoothly and optimally; manages the environment by maintaining and creating an attractive, functional work space and encouraging healthy relationships; matches skills by identifying people’s skills and assigning tasks appropriately; identifies people who thrive on challenges and seeking to push them beyond their current limits (‘Annual Review of Small Business in South Africa-2007’ the dti, 2008). It is important for SMMEs to have capacity to be innovative and generate entrepreneurial opportunities, new activities, and solutions in response to ever-evolving customer’s and
100_grp_4_ALP_04_Oct_2011.docx