response is not explicitly or implicitly expected or legally required. Service request The definition of a service request will vary depending on the organisation’s core business. However, it is likely to include: requests for approval requests for action routine inquiries about the organisation’s business requests for the provision of services and assistance reports of failure to comply with laws regulated by the organisation requests for explanation of policies, procedures and decisions. Grievance A clear, formal written statement by an individual staff member about another staff member or a work related problem. Policy A statement of instruction that sets out how we should fulfill our vision, mission and goals. Procedure A statement or instruction that sets out how our policies will be implemented and by whom. Public interest disclosure A report about wrong doing made by a public official in New South Wales that meets the requirements of the Public Interest Disclosures Act 1994. Note: Agencies should the above mentioned definition to ensure that it is accurate for their jurisdiction. Guiding principles
response is not explicitly or implicitly expected or legally required. Service request The definition of a service request will vary depending on the organisation’s core business. However, it is likely to include: requests for approval requests for action routine inquiries about the organisation’s business requests for the provision of services and assistance reports of failure to comply with laws regulated by the organisation requests for explanation of policies, procedures and decisions. Grievance A clear, formal written statement by an individual staff member about another staff member or a work related problem. Policy A statement of instruction that sets out how we should fulfill our vision, mission and goals. Procedure A statement or instruction that sets out how our policies will be implemented and by whom. Public interest disclosure A report about wrong doing made by a public official in New South Wales that meets the requirements of the Public Interest Disclosures Act 1994. Note: Agencies should the above mentioned definition to ensure that it is accurate for their jurisdiction. Guiding principles
Complaint-handling-model-policy-word-template.docx