Consumer Insight Toolkit: Draft Overview of Requirements Arts Council England is looking for a service provider, consortium or contractor (which may be a joint venture comprising of a number of providers, or a prime contractor that may sub-contract certain elements of the services), to develop and implement a Consumer Insight Toolkit that will provide National Portfolio Organisations and the Arts Council with insight into what audiences, participants, peers, artists and creative practitioners think about the work being produced by National Portfolio Organisations across the 2018-22 investment period. This document outlines a draft overview of requirements for the provision of the Consumer Insight Toolkit service. There is no guarantee that any subsequent tender will align with these requirements. However, this document represents initial and current thinking and is designed to provide interested parties with a guide to the nature of the services to be provided to inform initial discussions amongst potential suppliers. We anticipate advertising an invitation to tender for this work in January 2018. Please address any queries to Terms of Contract Anticipated term of contract: 1 June 2018 to 31 March 2022 Upper budget limit: £2.3 million (inclusive of VAT) Brief Since 2013 Arts Council England has supported the arts and cultural sector to develop a standardised set of quality metrics and accompanying quality evaluation framework that uses self, peer and public assessment to capture the quality of arts and cultural work. Details of this work can be found on our website. We are now seeking a service provider, consortium or contractor (which may be a joint venture comprising of a number of providers, or a prime contractor that may sub-contract certain elements of the services), to use the principles of the to develop a Consumer Insight Toolkit and support our NPOs to adopt and embed it to help them better understand the impact of their work on the people that experience it. The service provider will also be expected to support the Arts Council to embed the toolkit within its systems and processes and extract insight from the data collected
Consumer Insight Toolkit: Draft Overview of Requirements Arts Council England is looking for a service provider, consortium or contractor (which may be a joint venture comprising of a number of providers, or a prime contractor that may sub-contract certain elements of the services), to develop and implement a Consumer Insight Toolkit that will provide National Portfolio Organisations and the Arts Council with insight into what audiences, participants, peers, artists and creative practitioners think about the work being produced by National Portfolio Organisations across the 2018-22 investment period. This document outlines a draft overview of requirements for the provision of the Consumer Insight Toolkit service. There is no guarantee that any subsequent tender will align with these requirements. However, this document represents initial and current thinking and is designed to provide interested parties with a guide to the nature of the services to be provided to inform initial discussions amongst potential suppliers. We anticipate advertising an invitation to tender for this work in January 2018. Please address any queries to Terms of Contract Anticipated term of contract: 1 June 2018 to 31 March 2022 Upper budget limit: £2.3 million (inclusive of VAT) Brief Since 2013 Arts Council England has supported the arts and cultural sector to develop a standardised set of quality metrics and accompanying quality evaluation framework that uses self, peer and public assessment to capture the quality of arts and cultural work. Details of this work can be found on our website. We are now seeking a service provider, consortium or contractor (which may be a joint venture comprising of a number of providers, or a prime contractor that may sub-contract certain elements of the services), to use the principles of the to develop a Consumer Insight Toolkit and support our NPOs to adopt and embed it to help them better understand the impact of their work on the people that experience it. The service provider will also be expected to support the Arts Council to embed the toolkit within its systems and processes and extract insight from the data collected
Consumer%20Insight%20Toolkit%20Draft%20Overview%20of%20Requirements%20FINAL.docx