Corporate Objective No 1: To Deliver Value for Money Services to our Customers Report on Action Plan Risk Description Current Controls Assurances Action By Whom Comment (Include DATE Risk End ADDED) Date L I S Rate 2. Inability to 2 4 8 High Existing Accredited Bodies - Further participation of DoCCP Questionnaires are currently quality, productivity Processes to ISO/Lexcel (E) BSO Services in being completed by a and VFM, and measure Quality Monthly Reports to Benchmarking August 2016 number of service areas with show that we are Standards; Customers (I) programme for 2016-17. an update report due in competitive and SLA’S; Scorecard monitoring August 2016. addressing KPI’s; SLA Monitoring (I) customer Framework Financial Management 2016/17 SLAs have been expectations. /Scorecard; Standard (I) & (E) Annual customer January issued. SLA customer Monthly report Customer Survey (E) surveys 2017 meetings are nearing to Customers; SMT Meetings (I) GAC completion. Risk Owner(s) Internal Audit Audit Control Review DoCCP programme; (I) Dept Accountability SLA update paper submitted Dirs Audit Control Review (E) MIPB to Business Committee May Process; Assessment 2016. Annual Quality report. Type of risk: Financial, Customer/Citizen & Partnership Contractual
Corporate Objective No 1: To Deliver Value for Money Services to our Customers Report on Action Plan Risk Description (Include DATE ADDED) Current Risk Controls Assurances Action By Whom End Date Comment L I S Rate 2. Inability to quality, productivity and VFM, and show that we are competitive and addressing customer expectations. Risk Owner(s) DoCCP Dirs Type of risk: Financial, Customer/Citizen & Partnership Contractual 2 4 8 High Existing Processes to measure Quality Standards; SLA’S; KPI’s; Framework /Scorecard; Monthly report to Customers; Internal Audit programme; Audit Control Process; Annual Quality report. Accredited Bodies - ISO/Lexcel (E) Monthly Reports to Customers (I) Scorecard monitoring SLA Monitoring (I) Financial Management Standard (I) & (E) Customer Survey (E) SMT Meetings (I) GAC Audit Control Review (I) Dept Accountability Review (E) MIPB Assessment Further participation of BSO Services in Benchmarking programme for 2016-17. Annual customer surveys DoCCP August 2016 January 2017 Questionnaires are currently being completed by a number of service areas with an update report due in August 2016. 2016/17 SLAs have been issued. SLA customer meetings are nearing completion. SLA update paper submitted to Business Committee May 2016.
Corporate_RA_Report_June_2016.docx