Gitman, L. (1999). and Poverty Eradication”, Great Britain: Oxford and “Microfinance Action Aid Publishers. Hannie, V.G (1989). and Managing Financial Risk”. Harlow: Prentice Hall “Analysis International. C. Van Horne (1994). Management and Policy”. Prentice Hall Private Ltd, “Financial India, Munnahe. Kakuru Julius ,(2001), Finance and Business division”. “ Pandey, 1993, Management”, New Vikas Publishing House, PTV. “Financial Chandra, Prasanna, 1989, Management Theory and Practice”, New Delhi, Tata “Financial McGraw Hill. J. Fred Weston and Eugenes F. Brigham, Finance”, New York, Holt, Rinehart “Managerial and Winston 1966. Solomon, Ezra, 1963, Theory of Financial Management”, New York, Columbia “The University. Mpozza, Stephen, 2005, Services Industry”, Information Technology-Uganda. “Financial Nyamuyonjo, 2006, MFI Credit Terms and Financial Performance of Client Small Enterprises in Kampal”. APPENDICES Appendix I: Questionnaire to the Manager Pride Microfinance Ltd-Arua Branch RESEARCH QUESTIONNAIRE Dear respondent This questionnaire seeks your view on the topic policy in Micro Finance Institutions and “credit customer retention management”. The study is purely academic and answer to each of the questions will be treated with highest level of confidently. Please I humbly request you to spare a few of your valuable time to respond to the issues raised. SECTION A
Gitman, L. (1999). “Microfinance and Poverty Eradication”, Great Britain: Oxford and Action Aid Publishers. Hannie, V.G (1989). “Analysis and Managing Financial Risk”. Harlow: Prentice Hall International. C. Van Horne (1994). “Financial Management and Policy”. Prentice Hall Private Ltd, India, Munnahe. Kakuru Julius ,(2001), “ Finance and Business division”. Pandey, 1993, “Financial Management”, New Vikas Publishing House, PTV. Chandra, Prasanna, 1989, “Financial Management Theory and Practice”, New Delhi, Tata McGraw Hill. J. Fred Weston and Eugenes F. Brigham, “Managerial Finance”, New York, Holt, Rinehart and Winston 1966. Solomon, Ezra, 1963, “The Theory of Financial Management”, New York, Columbia University. Mpozza, Stephen, 2005, “Financial Services Industry”, Information Technology-Uganda. Nyamuyonjo, 2006, MFI Credit Terms and Financial Performance of Client Small Enterprises in Kampal”. APPENDICES Appendix I: Questionnaire to the Manager Pride Microfinance Ltd-Arua Branch RESEARCH QUESTIONNAIRE Dear respondent This questionnaire seeks your view on the topic “credit policy in Micro Finance Institutions and customer retention management”. The study is purely academic and answer to each of the questions will be treated with highest level of confidently. Please I humbly request you to spare a few of your valuable time to respond to the issues raised. SECTION A
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