Chegg Matrix Article # 4428 Student Scenario Chegg Process MGH Process Student's code not accepted on website, trouble registering with it. 1. Walk through basic 1. CXG front-line agent issues 1 troubleshooting steps code with required information 2. If unable to register Refer to – MGH Student didn't receive code online 1. Verify code in CSR or refer 1. Cold Transfer to Chegg student to Account page 2. Walk them through registering their code 3. if unable to register walk though basic troubleshooting steps 4. If unable to register Refer to – MGH Student dropped course and wants to reuse code (hasn't consumed 1. Educate student that the code 1. Educate student that the code code) doesn't "activate" until they register doesn't "activate" until they register it so they can just hold on to until it so they can just hold on to until they retake the course and activate they retake the course and activate then. then. Student dropped course and wants to reuse code (consumed code but 1. Cancel the Access code (triggers 1. Cold Transfer to Chegg dropped class - so will expire before an automatic refund)
Chegg Matrix Article # 4428 Student Scenario Chegg Process MGH Process Student's code not accepted on website, trouble registering with it. 1. Walk through basic troubleshooting steps 2. If unable to register – Refer to MGH 1. CXG front-line agent issues 1 code with required information Student didn't receive code online 1. Verify code in CSR or refer student to Account page 2. Walk them through registering their code 3. if unable to register walk though basic troubleshooting steps 4. If unable to register – Refer to MGH 1. Cold Transfer to Chegg Student dropped course and wants to reuse code (hasn't consumed code) 1. Educate student that the code doesn't "activate" until they register it so they can just hold on to until they retake the course and activate then. 1. Educate student that the code doesn't "activate" until they register it so they can just hold on to until they retake the course and activate then. Student dropped course and wants to reuse code (consumed code but dropped class - so will expire before 1. Cancel the Access code (triggers an automatic refund) 1. Cold Transfer to Chegg
cnt_registration_cheat_sheet.docx