Select the Dialplan application that allows modifying the called number, for example the phone” “Dial → “Set”: - two digits are removed, the number is changed to 231111 “Remove” “2”: digits” - is appended, the number is changed to 0023111 “prepend “00”: “00” you can completely change the called number, for example, enter 1234: the “Custom”: number is changed to 1234 Jump to another procedure In the same way, many Dialplan applications allow under certain conditions jumping to a different Dialplan procedure. Example: you would like to treat incoming calls in a different way during the hours when your offices are closed. Create a timetable in WMS > Dialplan > Timetables / Switches and set up the state “Closed” “check time”. It means that each time this Timetable is verified by the Dialplan, the system checks if your offices are closed at the moment, according to this timetable. Edit the procedure and add the application timetable” for your office phone number. In “main” “Verify case your offices are closed, the Dialplan routes the call to another procedure called “Offices_closed”. You must separately create this Dialplan procedure in which, for example, you enable the system to play the audio message to the caller and send the call to Voicemail. DOCUMENTATION: Dialplan applications guide with practical examples: PART 12. Dialplan practical examples In this part we will how to use the most popular Dialplan applications for managing outgoing and incoming calls.
Select the Dialplan application that allows modifying the called number, for example “Dial the phone” → “Set”: “Remove” - “2”: two digits are removed, the number is changed to 231111 “prepend digits” - “00”: “00” is appended, the number is changed to 0023111 “Custom”: you can completely change the called number, for example, enter 1234: the number is changed to 1234 Jump to another procedure In the same way, many Dialplan applications allow under certain conditions jumping to a different Dialplan procedure. Example: you would like to treat incoming calls in a different way during the hours when your offices are closed. Create a timetable “Closed” in WMS > Dialplan > Timetables / Switches and set up the state “check time”. It means that each time this Timetable is verified by the Dialplan, the system checks if your offices are closed at the moment, according to this timetable. Edit the “main” procedure and add the application “Verify timetable” for your office phone number. In case your offices are closed, the Dialplan routes the call to another procedure called “Offices_closed”. You must separately create this Dialplan procedure in which, for example, you enable the system to play the audio message to the caller and send the call to Voicemail. DOCUMENTATION: Dialplan applications guide with practical examples: PART 12. Dialplan practical examples In this part we will how to use the most popular Dialplan applications for managing outgoing and incoming calls.
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