Chapter 6 How well are current services (across the four tiers) delivering these outcomes? Commissioning and Service provision have moved to an increasingly outcome focused way of working and systems and processes are being developed to support this. Some of our contracts are outcome focused and performance is measured against the delivery of outcomes (particularly in Supporting People). The new Supported Living Framework sets out clear expectations of an outcome focused, approach and performance will be measured against outcomes at an individual and strategic level. However, this is not currently routine it is therefore difficult currently to be certain about how well current services are delivering outcomes when outcomes are neither expressly specified nor measured across the piece. We therefore asked people who access services, family carers, providers and commissioners how well current arrangements were delivering outcomes for people with a learning disability: Strengths Weaknesses 1. Range of services 1. Services Diverse range of support Services too spread about Support for people to live at home Changes/shortages in staff Offers chance to socialise Residential care is usually institutional 2. Quality of services Lack of compatibility in supported Responsive service/ listened/gave living information Staffing levels too low
Chapter 6 How well are current services (across the four tiers) delivering these outcomes? Commissioning and Service provision have moved to an increasingly outcome focused way of working and systems and processes are being developed to support this. Some of our contracts are outcome focused and performance is measured against the delivery of outcomes (particularly in Supporting People). The new Supported Living Framework sets out clear expectations of an outcome focused, approach and performance will be measured against outcomes at an individual and strategic level. However, this is not currently routine it is therefore difficult currently to be certain about how well current services are delivering outcomes when outcomes are neither expressly specified nor measured across the piece. We therefore asked people who access services, family carers, providers and commissioners how well current arrangements were delivering outcomes for people with a learning disability: Strengths 1. Range of services Diverse range of support Support for people to live at home Offers chance to socialise 2. Quality of services Responsive service/ listened/gave information Weaknesses 1. Services Services too spread about Changes/shortages in staff Residential care is usually institutional Lack of compatibility in supported living Staffing levels too low
Commissioning_Strategy_LD_Final.docx