Coordinating visits with multiple clinicians Yes Written procedures for and/or diagnostic during one trip No staff for making appointments/ scheduling patient visit so that it is one trip to get the services they need. Determining through triage how soon a Yes Written policy for triage patient needs to be seen No on what needs to been seen urgently. Maintaining the capacity to schedule Yes Measuring capacity tool patients the same day they call No Scheduling same day appointments based Yes Procedures on practice's triage of patients' conditions No Scheduling same day appointments based Yes Open Access Article on patient's/family's requests No Providing telephone advice on clinical Yes issues during office by physician, nurse or No other clinician within a specified time Providing urgent response within a Yes Policy on returning specific time, with clinician support available No urgent calls 24 hours a day, 7 days a week What is your after hour’s coverage? Sending to ER doesn’t meet standard. Providing secure e-mail consultations with Yes physician or other clinician on clinical issues, No Policy on checking e-mail answering within a specified time If using, website for appt, rx refill, test results, etc… what is your policy? Tool: RMD if your EMR have this functionality
Coordinating visits with multiple clinicians and/or diagnostic during one trip Yes No Written procedures for staff for making appointments/ scheduling patient visit so that it is one trip to get the services they need. Determining through triage how soon a patient needs to be seen Yes No Written policy for triage on what needs to been seen urgently. Maintaining the capacity to schedule patients the same day they call Yes No Measuring capacity tool Scheduling same day appointments based on practice's triage of patients' conditions Yes No Procedures Scheduling same day appointments based on patient's/family's requests Yes No Open Access Article Providing telephone advice on clinical issues during office by physician, nurse or other clinician within a specified time Yes No Providing urgent response within a specific time, with clinician support available 24 hours a day, 7 days a week Yes No Policy on returning urgent calls What is your after hour’s coverage? Sending to ER doesn’t meet standard. Providing secure e-mail consultations with physician or other clinician on clinical issues, answering within a specified time Yes No Policy on checking e-mail If using, website for appt, rx refill, test results, etc… what is your policy? Tool: RMD if your EMR have this functionality
ccnc_2008_ppc_pcmh_workbook.docx