mother spent 8 weeks on Ward 45 and I would like to thank the Sisters and their “My marvellous members of staff for all their care and attention. From Doctor’s, Nurse’s. Healthcare Assistants , Physiotherapists, Stoma team, House Keepers, Domestics, Macmillan team, the Chaplins for their kind words, and the Night Staff. They not only looked after mum but were brilliant with my father who struggled to come to terms with mum’s illness, and also us as a family although a very busy ward. Nothing was too much trouble for any of them. I’d also like to thank other wards in the Countess Ward 47, Coronary Care, – Intensive Care, and Wards 42 and 54. Also to all support and Resus and A and E. Thank you all”. Ward 45 COMPLAINTS RECEIVED IN MARCH 2016 Table 1 below highlights the number of complaints investigated by the Trust each month since April 2014. Table 1 COMPLAINTS BY PROFESSION Table 2 below highlights the number of complaints investigated in March 2016 by profession. Table 2 Complaints Breakdown by Profession, March 2016 – Division Profession Number Planned Care (14) Clinical 5 Nursing and Midwifery 0 Management and Clerical 6 Clinical and Nursing 1 Clinical and Nursing and 1 Management Professions Allied to Medicine 1 Urgent Care (14) Clinical 4 Clinical and Nursing 7 Clinical and Therapies 1 Nursing 2 Diagnostics and Clinical and Nursing 1 Pharmacy (1) Other Provider (1) N/A 1 Total 30 COMPLAINTS BY SPECIALITY
“My mother spent 8 weeks on Ward 45 and I would like to thank the Sisters and their marvellous members of staff for all their care and attention. From Doctor’s, Nurse’s. Healthcare Assistants , Physiotherapists, Stoma team, House Keepers, Domestics, Macmillan team, the Chaplins for their kind words, and the Night Staff. They not only looked after mum but were brilliant with my father who struggled to come to terms with mum’s illness, and also us as a family although a very busy ward. Nothing was too much trouble for any of them. I’d also like to thank other wards in the Countess – Ward 47, Coronary Care, Intensive Care, and Wards 42 and 54. Also to all support and Resus and A and E. Thank you all”. Ward 45 COMPLAINTS RECEIVED IN MARCH 2016 Table 1 below highlights the number of complaints investigated by the Trust each month since April 2014. Table 1 COMPLAINTS BY PROFESSION Table 2 below highlights the number of complaints investigated in March 2016 by profession. Table 2 – Complaints Breakdown by Profession, March 2016 Division Profession Number Planned Care (14) Clinical 5 Nursing and Midwifery 0 Management and Clerical 6 Clinical and Nursing 1 Clinical and Nursing and Management 1 Professions Allied to Medicine 1 Urgent Care (14) Clinical 4 Clinical and Nursing 7 Clinical and Therapies 1 Nursing 2 Diagnostics and Pharmacy (1) Clinical and Nursing 1 Other Provider (1) N/A 1 Total 30 COMPLAINTS BY SPECIALITY
combined-complaints-report-march-2016-v20.docx