Phones Staff to use personal mobile phones. Jo W. Developer Contact telephone provider to forward office lines to staff mobiles Internet Staff to use home internet connections. Jo W. Developer If home connection unavailable contact local shared office providers to rent desk space Inform insurance Contact details: Ashley H. Businessowner company XXX XXX XXX Inform landlord Contact details: Ashley H. Businessowner XXX XXX XXX Post redirection Form available on company intranet Al V. Salesperson Inform customers If disruption is expected, inform Ashley H. Businessowner customers via email Scenario 2 Infrastructure incident An infrastructure incident can include the loss of computer / telephony systems, internet access, or power. The actions below are an example of how this incident could be handled - you should customise this section to suit your business Step 1: Understand the extent of the loss Infrastructure Details Responsible Person(s) Phones Contact phone provider to ascertain Jo W. Developer extent of outage. Contact details: XXX XXX XXX Internet Contact internet provider to ascertain Jo W. Developer extent of outage. Contact details: XXX XXX XXX Mains power Contact provider to ascertain extent Ashley H. Businessowner of outage. Contact details: XXX
Phones Staff to use personal mobile phones. Contact telephone provider to forward office lines to staff mobiles Jo W. Developer Internet Staff to use home internet connections. If home connection unavailable contact local shared office providers to rent desk space Jo W. Developer Inform insurance company Contact details: XXX XXX XXX Ashley H. Businessowner Inform landlord Contact details: XXX XXX XXX Ashley H. Businessowner Post redirection Form available on company intranet Al V. Salesperson Inform customers If disruption is expected, inform customers via email Ashley H. Businessowner Scenario 2 Infrastructure incident An infrastructure incident can include the loss of computer / telephony systems, internet access, or power. The actions below are an example of how this incident could be handled - you should customise this section to suit your business Step 1: Understand the extent of the loss Infrastructure Details Responsible Person(s) Phones Contact phone provider to ascertain extent of outage. Contact details: XXX XXX XXX Jo W. Developer Internet Contact internet provider to ascertain extent of outage. Contact details: XXX XXX XXX Jo W. Developer Mains power Contact provider to ascertain extent of outage. Contact details: XXX Ashley H. Businessowner
BusinessContinuityPlanTemplate.docx