PCA JOB DESCRIPTION JOB TITLE: Clinic Support Specialist JOB ACCOUNTABILITY AND OBJECTIVES: This non-exempt position under the supervision of the Support Services Coordinator; acts as an office receptionist, performing general clerical work in support of clinical staff, and provides customer service consistent with Professional Counseling Associates’ (PCA’s) goal of excellence and professionalism. RESPONSIBILITIES: ESSENTIAL FUNCTIONS: Serves as office receptionist: answers phone calls, assists visitors, provides routine information and directs inquiries to appropriate staff. Acts as intake and appointment secretary: schedules intake appointments with appropriate staff; assigns chart number, gathers financial information from clients and presents financial options available for services. Collects client fees. Prepares Service Activity Logs (SAL’s) according to scheduled appointments, checks SAL data and correct questionable or absent data prior to re-entry, submits completed SA’s to Administration according to schedule, reports and modifies changes; keeps client log up to date. Maintains information in client charts according to guidelines; files and retrieves client charts and reviews charts for clerical deficiencies. Performs secretarial functions: type’s letters, reports, and other materials from draft copy; composes routine correspondence as directed. Scores psychological if applicable. Inventories office supplies. Prepares incoming and outgoing mail. Operates various standard office equipment. NON-ESSENTIAL FUNCTIONS: Performs duties as assigned KNOWLEDGE, SKILLS AND ABILITIES: Ability to type 45 WPM preferred, but not required. Accuracy and ability to proofread are required. Ability to use computer and other standard office equipment Skilled in grammar, spelling and punctuation
PCA JOB DESCRIPTION JOB TITLE: Clinic Support Specialist JOB ACCOUNTABILITY AND OBJECTIVES: This non-exempt position under the supervision of the Support Services Coordinator; acts as an office receptionist, performing general clerical work in support of clinical staff, and provides customer service consistent with Professional Counseling Associates’ (PCA’s) goal of excellence and professionalism. RESPONSIBILITIES: ESSENTIAL FUNCTIONS: Serves as office receptionist: answers phone calls, assists visitors, provides routine information and directs inquiries to appropriate staff. Acts as intake and appointment secretary: schedules intake appointments with appropriate staff; assigns chart number, gathers financial information from clients and presents financial options available for services. Collects client fees. Prepares Service Activity Logs (SAL’s) according to scheduled appointments, checks SAL data and correct questionable or absent data prior to re-entry, submits completed SA’s to Administration according to schedule, reports and modifies changes; keeps client log up to date. Maintains information in client charts according to guidelines; files and retrieves client charts and reviews charts for clerical deficiencies. Performs secretarial functions: type’s letters, reports, and other materials from draft copy; composes routine correspondence as directed. Scores psychological if applicable. Inventories office supplies. Prepares incoming and outgoing mail. Operates various standard office equipment. NON-ESSENTIAL FUNCTIONS: Performs duties as assigned KNOWLEDGE, SKILLS AND ABILITIES: Ability to type 45 WPM preferred, but not required. Accuracy and ability to proofread are required. Ability to use computer and other standard office equipment Skilled in grammar, spelling and punctuation
Clinic_Support_Specialist_2.18.14.docx