Pages Issue No. Date Whole Document new 1 August 2015 – format and template used. Cover page - logo 2 January 2016 Whole document checked 3 August 2016 – and revised where necessary Process points 2.4-2.6 4 April 2017 – amended Whole document annual 5 September 2017 – review and revised where necessary The following policy has been approved by the Senior Management Team and the of Directors. The policy will be reviewed on an annuals basis unless circumstances arise requiring the policy to be reviewed earlier. Approved by Board of Directors: September 2017 Board signatory: Planned review: September 2018 Policy Overview 1.1 The majority of issues raised by parents/carers, members from the community, employers or students, are concerns rather than complaints. Progress Schools are committed to taking concerns seriously, at the earliest stage, in the hope of keeping the number of
Pages Issue No. Date Whole Document – new format and template used. 1 August 2015 Cover page - logo 2 January 2016 Whole document – checked and revised where necessary 3 August 2016 Process – points 2.4-2.6 amended 4 April 2017 Whole document – annual review and revised where necessary 5 September 2017 The following policy has been approved by the Senior Management Team and the of Directors. The policy will be reviewed on an annuals basis unless circumstances arise requiring the policy to be reviewed earlier. Approved by Board of Directors: September 2017 Board signatory: Planned review: September 2018 Policy Overview 1.1 The majority of issues raised by parents/carers, members from the community, employers or students, are concerns rather than complaints. Progress Schools are committed to taking concerns seriously, at the earliest stage, in the hope of keeping the number of
Complaints-Policy-2017-2018.docx