7.0 Services KERC schedule of services Redressal Standards Primary Responsibility Nature of Complaint / Service (Indicative maximum time Next Higher Authority Centers limit for rendering service) I Failure of Power supply due to CCCD (Central Consumer AEE (El) of the Sub- :- Complaints Division)/ Service station of the Sub 1 Fuse off Call at aerial cutouts / Sealable cutouts Dvn / A.E (O&M)/J.E (O&M) / Section officer/ a) Towns and Cities a) 4 Hours Line Man in the Lineman camp b) Rural area b) 24 2 Snapping of Wire (a) Towns and Cities CCCD / Service station of AEE (El) of the the Sub-Division / A.E Division i) De-energisation in case it is not a) and Cities (O&M) / J.E. (O&M)/ de energised automatically, Section Officer / Line Man immediately on receipt of the in the Lineman camp information. ii) Restoration of supply within 6 Hours De-energisation in case it is b) Rural area not de energized ” automatically, immediately on ” receipt of the information ii) Restoration of power supply within 24 Hours
7.0 Services KERC schedule of services Nature of Complaint / Service Redressal Standards (Indicative maximum time limit for rendering service) Primary Responsibility Centers Next Higher Authority I 1 Failure of Power supply due to :- Fuse off Call at aerial cutouts / Sealable cutouts a) Towns and Cities b) Rural area a) 4 Hours b) 24 CCCD (Central Consumer Complaints Division)/ Service station of the Sub Dvn / A.E (O&M)/J.E (O&M) / Section officer/ Line Man in the Lineman camp AEE (El) of the 2 Snapping of Wire (a) Towns and Cities a) and Cities b) Rural area i) De-energisation in case it is not de energised automatically, immediately on receipt of the information. ii) Restoration of supply within 6 Hours CCCD / Service station of the Sub-Division / A.E (O&M) / J.E. (O&M)/ Section Officer / Line Man in the Lineman camp ” AEE (El) of the ” De-energisation in case it is not de energized automatically, immediately on receipt of the information ii) Restoration of power supply within 24 Hours Division Sub-
CC-Bescom-Eng-Final-Aug-16.docx