Performance indicators and reporting: Develop a set of KPIs relating to General June 2015 Set of KPIs defined 3.1 engagement with, and outcomes Manager, and approved by of services to, culturally and Programs/ the Cancer Australia linguistically diverse clients Multicultural Senior Management Access & Equity Team Committee Feedback: 3.2 Review current feedback Health February 2014 Internal report mechanisms to ensure they are Promotion & compiled outlining appropriate for and responsive to Communication the findings of the the needs of culturally and team review of feedback linguistically diverse communities, mechanisms and that feedback received is dealt with appropriately Provisions to Implement July 2014 Health 3.3 improve any areas improvements/additional Promotion & identified in the mechanisms based on any areas Communication Report will be in for improvement identified by the team place review Capability It is imperative that Cancer Australia staff, contractors and service delivery partners are skilled in cultural competency to assist the agency in planning and delivering services that are effective and culturally appropriate. This, ultimately, will enable Cancer Australia to respond appropriately to the needs of its stakeholders and audiences. Action Responsibility Timeline Target Cultural competency: 4.1 Conduct compulsory cultural Manager, May 2014 Internal training awareness training to ensure staff Corporate session conducted are appropriately equipped with Affairs and attended by all cultural awareness and staff competency skills
3.1 Performance indicators and reporting: Develop a set of KPIs relating to engagement with, and outcomes of services to, culturally and linguistically diverse clients General Manager, Programs/ Multicultural Access & Equity Committee June 2015 Set of KPIs defined and approved by the Cancer Australia Senior Management Team 3.2 3.3 Feedback: Review current feedback mechanisms to ensure they are appropriate for and responsive to the needs of culturally and linguistically diverse communities, and that feedback received is dealt with appropriately Implement improvements/additional mechanisms based on any areas for improvement identified by the review Health Promotion & Communication team Health Promotion & Communication team February 2014 July 2014 Internal report compiled outlining the findings of the review of feedback mechanisms Provisions to improve any areas identified in the Report will be in place Capability It is imperative that Cancer Australia staff, contractors and service delivery partners are skilled in cultural competency to assist the agency in planning and delivering services that are effective and culturally appropriate. This, ultimately, will enable Cancer Australia to respond appropriately to the needs of its stakeholders and audiences. Action Responsibility Timeline Target 4.1 Cultural competency: Conduct compulsory cultural awareness training to ensure staff are appropriately equipped with cultural awareness and competency skills Manager, Corporate Affairs May 2014 Internal training session conducted and attended by all staff
cancer_australia_agency_multicultural_plan_2013-15.docx