current state of all managed systems Fault Hardware and software associated with identifying fault conditions, isolating sources of Monitoring faults, and performing root-cause analysis; accepts a variety of inputs including SNMP Performance Hardware Service and software Monitoring to track SLAs Hardware and software to record trouble reports and issue trouble Service Desk tickets; with includes Workflow Artificial Database Intelligence (AI) interface for common trouble solutions for tier 1 agents Security Hardware and software associated Security with risk Support analyses, vulnerability analyses, and
current state of all managed systems Monitoring Fault Hardware and software associated with identifying fault conditions, isolating sources of faults, and performing root-cause analysis; accepts a variety of inputs including SNMP Service Monitoring Performance Hardware and software to track SLAs Service Desk with Workflow Database Hardware and software to record trouble reports and issue trouble tickets; includes Artificial Intelligence (AI) interface for common trouble solutions for tier 1 agents Security Support Security Hardware and software associated with risk analyses, vulnerability analyses, and
contract_section_c.docx