traumatic event which has threatened the client’s life or safety, or that of others around them. As a result, the person experiences feelings of intense anxiety, fear or helplessness. This includes (but is not limited to) the witnessing of catastrophic events such as the severe injury or death of a close family member or friend or the diagnosis of a life-threatening condition. Financial The misuse of a client’s assets, property, Allegations of financial abuse of a client There may be circumstances which meet the possessions and finances without their by a staff member, volunteer carer or adjacent definition but are of a minor nature consent. It includes: member of the carer’s household are which are not major impact use of – usually classified as major impact. professional judgement is required based on denying a client the use of their own However, there may be circumstances of the categorisation as outlined above. assets, property, possessions and a minor nature which are not major impact finances use of professional judgement is – theft, fraud, exploitation and pressure in required based on the categorisation as relation to assets, property, possessions outlined above. and finances obtaining assets through deception. This also includes financial abuse perpetrated by other clients. Inappropriate physical Actions that involve the inappropriate use of All incidents which meet this definition All incidents which meet this definition should treatment physical contact or against a person should be classified as impact’ be classified as impact’ unless the ‘non-major ‘non-major that result in non-major impact harm to the unless the incident is linked to: incident is linked to: client. This includes impact resulting from: escalation in severity or frequency of escalation in severity or frequency of threats of physical abuse made to a dangerous actions dangerous actions client by another person abnormal actions outside the known abnormal actions outside the known excessive use of physical force or behavioural patterns of that client. behavioural patterns of that client. restraint by a staff member. Where the level of harm to the client is a Inappropriate physical treatment does not major impact, the incident must be include an act or omission that constitutes a reported instead as physical abuse see – lawful exercise of force, such as the lawful definition. Use of professional judgement and duly authorised use of physical is required based on the categorisation as restraint. outlined above.
traumatic event which has threatened the client’s life or safety, or that of others around them. As a result, the person experiences feelings of intense anxiety, fear or helplessness. This includes (but is not limited to) the witnessing of catastrophic events such as the severe injury or death of a close family member or friend or the diagnosis of a life-threatening condition. Financial The misuse of a client’s assets, property, possessions and finances without their consent. It includes: denying a client the use of their own assets, property, possessions and finances theft, fraud, exploitation and pressure in relation to assets, property, possessions and finances obtaining assets through deception. This also includes financial abuse perpetrated by other clients. Allegations of financial abuse of a client by a staff member, volunteer carer or member of the carer’s household are usually classified as major impact. However, there may be circumstances of a minor nature which are not major impact – use of professional judgement is required based on the categorisation as outlined above. There may be circumstances which meet the adjacent definition but are of a minor nature which are not major impact – use of professional judgement is required based on the categorisation as outlined above. Inappropriate physical treatment Actions that involve the inappropriate use of physical contact or against a person that result in non-major impact harm to the client. This includes impact resulting from: threats of physical abuse made to a client by another person excessive use of physical force or restraint by a staff member. Inappropriate physical treatment does not include an act or omission that constitutes a lawful exercise of force, such as the lawful and duly authorised use of physical restraint. All incidents which meet this definition should be classified as ‘non-major impact’ unless the incident is linked to: escalation in severity or frequency of dangerous actions abnormal actions outside the known behavioural patterns of that client. Where the level of harm to the client is a major impact, the incident must be reported instead as physical abuse – see definition. Use of professional judgement is required based on the categorisation as outlined above. All incidents which meet this definition should be classified as ‘non-major impact’ unless the incident is linked to: escalation in severity or frequency of dangerous actions abnormal actions outside the known behavioural patterns of that client.
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