Microsoft Communications Sector Customer Solution Case Study Local council mobilizes with unified communications system “The final solution was a quantum leap in connectivity Overview Country or Region: New Zealand and collaboration for the Council.” Industry: Local Government Glynn, Manager ICT, New Plymouth District Council Customer Profile The New Plymouth District Council (NPDC) is a local government elected by the ratepayers of New Plymouth. As part of future strategic plan New Plymouth District Business Situation Council (NPDC) wanted to deliver a Unified Communications New Plymouth District Council (NPDC) is (UC) solution across the organization. This forward thinking a medium sized New Zealand District Council with a population of 70,000, Council intended to create an environment where council staff infrastructure worth three billion and were able to quickly and easily respond to requests from the more than 500 employees. public, and systems were in place to facilitate seamless Solution interaction and effective team collaboration. The existing Private The Council embarked on a public tender process, and after considering several Branch Exchange (PBX) system at NPDC lacked the functionality companies and products chose to work to support this plan. Maintenance and the threat of a total with Gen-i to implement Microsoft Lync. system failure was an on-going risk, which could result in some Benefits potentially serious consequences for the Council. NPDC took • Increased productivity • Instant visibility to availability action to prevent this and decided to implement Microsoft Lync, • Instant Messaging functional which was able to provide a complete UC solution in line with • Complete location and • Instant disaster recovery the Councils long term strategy. NPDC now have an effective future-facing system with increased functionality that facilitates effective collaboration and communication both internally and externally.
Microsoft Communications Sector Customer Solution Case Study Local council mobilizes with unified communications system Overview Country or Region: New Zealand Industry: Local Government Customer Profile The New Plymouth District Council (NPDC) is a local government elected by the ratepayers of New Plymouth. Business Situation New Plymouth District Council (NPDC) is a medium sized New Zealand District Council with a population of 70,000, infrastructure worth three billion and more than 500 employees. Solution The Council embarked on a public tender process, and after considering several companies and products chose to work with Gen-i to implement Microsoft Lync. Benefits • Increased productivity • Instant visibility to availability • Instant Messaging functional • Complete location and • Instant disaster recovery “The final solution was a quantum leap in connectivity and collaboration for the Council.” Glynn, Manager ICT, New Plymouth District Council As part of future strategic plan New Plymouth District Council (NPDC) wanted to deliver a Unified Communications (UC) solution across the organization. This forward thinking Council intended to create an environment where council staff were able to quickly and easily respond to requests from the public, and systems were in place to facilitate seamless interaction and effective team collaboration. The existing Private Branch Exchange (PBX) system at NPDC lacked the functionality to support this plan. Maintenance and the threat of a total system failure was an on-going risk, which could result in some potentially serious consequences for the Council. NPDC took action to prevent this and decided to implement Microsoft Lync, which was able to provide a complete UC solution in line with the Councils long term strategy. NPDC now have an effective future-facing system with increased functionality that facilitates effective collaboration and communication both internally and externally.
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