Corporate Objective No 1: To Deliver Value for Money Services to our Customers Report on Board Action Plan Risk Description Current Controls Assurances Action By Whom Comment (Include DATE Risk End ADDED) Date L I S Rate 2. Inability to prove 2 4 8 High Existing Accredited Bodies - Further participation of DoCCP An update Report was quality, productivity Processes to ISO/Lexcel (E) BSO Services in presented to BSO Board in and VFM, and measure Quality Monthly Reports to Benchmarking March 2016 February 2015 and further show that we are Standards; Customers (I) programme for 2015-16. reports will be presented as competitive and SLA’S; Scorecard monitoring required in year. addressing KPI’s; SLA Monitoring (I) customer Framework Financial Management expectations. /Scorecard; Standard (I) & (E) Annual completion of December Monthly report Customer Survey (E) the Customer Surveys 2015 to Customers; SMT Meetings (I) GAC Risk Owner(s) Internal Audit Audit Control Review programme; (I) Dept Accountability Dirs Audit Control Review (E) MIPB Process; Assessment Annual Quality report. Type of risk: Financial, Customer/Citizen & Partnership Contractual
Corporate Objective No 1: To Deliver Value for Money Services to our Customers Report on Board Action Plan Risk Description (Include DATE ADDED) Current Risk Controls Assurances Action By Whom End Date Comment L I S Rate 2. Inability to prove quality, productivity and VFM, and show that we are competitive and addressing customer expectations. Risk Owner(s) Dirs Type of risk: Financial, Customer/Citizen & Partnership Contractual 2 4 8 High Existing Processes to measure Quality Standards; SLA’S; KPI’s; Framework /Scorecard; Monthly report to Customers; Internal Audit programme; Audit Control Process; Annual Quality report. Accredited Bodies - ISO/Lexcel (E) Monthly Reports to Customers (I) Scorecard monitoring SLA Monitoring (I) Financial Management Standard (I) & (E) Customer Survey (E) SMT Meetings (I) GAC Audit Control Review (I) Dept Accountability Review (E) MIPB Assessment Further participation of BSO Services in Benchmarking programme for 2015-16. Annual completion of the Customer Surveys DoCCP March 2016 December 2015 An update Report was presented to BSO Board in February 2015 and further reports will be presented as required in year.
CorporateRiskReport.docx