GOVERNANCE Governance requirements for the Marketing and Communications services delivered under this agreement # Type Area/Service Description Service Level Measurement Meetings and Governance - Description of the BANKSETA's requirements in terms of meetings with the Service Provider. GO1.1 NO General General governance and No incidents where the Service Measured by recording meetings. Provider did not attend a whether the Service Provider meeting that was pointed out attended mandatory meetings. as a manadtory meeting. GO1.2 NO Meeting minutes to be Conformance to timeline. distributed within 5 working days of the meeting being held.
GOVERNANCE Governance requirements for the Marketing and Communications services delivered under this agreement # Type Area/Service Description Service Level Measurement Meetings and Governance - Description of the BANKSETA's requirements in terms of meetings with the Service Provider. GO1.1 NO General General governance and meetings. No incidents where the Service Provider did not attend a meeting that was pointed out as a manadtory meeting. Measured by recording whether the Service Provider attended mandatory meetings. GO1.2 NO Meeting minutes to be distributed within 5 working days of the meeting being held. Conformance to timeline.
B_-_Marketing_and_Communications_Services_Service_Level_Agreement_V3.docx