The criteria below indicate the qualities that are needed to do the job well. Candidates for the post will be selected according to the extent to which they satisfy these requirements. Evidence of potential will also be considered. Most of the criteria must normally be met in order to qualify for selection. Selection Essential Desirable Assessment Criteria Qualifications Demonstrate significant work Educated to degree level or experience in communications, Application equivalent including experience with Public practical Relations, Quality Assurance, application of developing and interpreting policies theoretical and processes; knowledge; Knowledge & Experience in dealing directly with Knowledge of external Experience customers. organisations Experience of working independently relevant to Experience in working with social the post. media, website tools and new media. Including Content Management systems like Wordpress. A sound understanding of Equality and Data Protection guidelines. Good, up to date understanding of online communications and marketing channels and appropriate use within a marketing context. Developing quality frameworks Skills Plan and prioritise own work Persuading, activities influencing Interview Strong communication skills both and written and oral. negotiating Able to interpret more complex skills. information and communicate effectively with customers. Able to demonstrate analysis and Experience in problem solving ability processing of Able to manage multiple projects to invoices and successful completion. keeping Advanced ability to use computer records of programs such as spreadsheets, expenditure; CMS editors, social media tools and the Adobe suite. Proven ability to undertake research/ analysis and/or evaluation of information; Able to provide appropriate advice and assistance to customers based on own specialist knowledge and experience. Excellent customer care skills and understanding of the need to provide a customer orientated service.
The criteria below indicate the qualities that are needed to do the job well. Candidates for the post will be selected according to the extent to which they satisfy these requirements. Evidence of potential will also be considered. Most of the criteria must normally be met in order to qualify for selection. Selection Criteria Essential Desirable Assessment Qualifications Demonstrate significant work experience in communications, including experience with Public Relations, Quality Assurance, developing and interpreting policies and processes; Educated to degree level or equivalent practical application of theoretical knowledge; Application Knowledge & Experience Experience in dealing directly with customers. Experience of working independently Experience in working with social media, website tools and new media. Including Content Management systems like Wordpress. A sound understanding of Equality and Data Protection guidelines. Good, up to date understanding of online communications and marketing channels and appropriate use within a marketing context. Developing quality frameworks Knowledge of external organisations relevant to the post. Skills Plan and prioritise own work activities Strong communication skills both written and oral. Able to interpret more complex information and communicate effectively with customers. Able to demonstrate analysis and problem solving ability Able to manage multiple projects to successful completion. Advanced ability to use computer programs such as spreadsheets, CMS editors, social media tools and the Adobe suite. Proven ability to undertake research/ analysis and/or evaluation of information; Able to provide appropriate advice and assistance to customers based on own specialist knowledge and experience. Excellent customer care skills and understanding of the need to provide a customer orientated service. Persuading, influencing and negotiating skills. Experience in processing of invoices and keeping records of expenditure; Interview
CA5157%20Customer%20Relations%20Officer.docx