Situation China Life Pension Company, based in Also, because business processes at China Beijing, China, manages pension and Life Pension Company often involve annuity services for businesses and different departments—such as business individuals throughout China. The development, trustee, account company, which also sells short-term management, and medical insurance and accident policies, is had become increasingly an affiliate of China Life Insurance, the critical. The company’s employees also country’s largest insurer. needed to collaborate with investment management companies and other external The organization managed a total of 4.716 institutions in order to complete projects. billion yuan (U.S.$690 million) in pension fees and assets from January to October For China Life Pension Company, being 2009. During that same period, the able to conduct business in an orderly and company added 228,800 new customer highly efficient manner, while improving accounts. With these numbers, the internal and external collaboration, had company ranks among the industry’s top become the keys to providing good pension managers. customer service and guaranteeing the best interests of beneficiaries. China Life Pension Company maintains an internal information management system To meet these challenges, the company designed to automate statistical analysis, became interested in implementing a new provide high-efficiency business process enterprise database system and business management, and optimize employee intelligence solution that would make use decision making. Because the company of the latest technology. The IT department recognizes that customer satisfaction is specifically sought a solution that would essential for business growth, it is provide improved statistical analysis, better dedicated to meeting its customers’ needs decision-making support, and enhanced through high efficiency. For the past three cross-department business process years, the organization has managed a management. comprehensive business process management solution that covers each step In the area of statistical analysis, the of the customer order process. These steps company required a solution that include signing a contract, opening the automatically export more than 100 pages account, allocating funds, making of financial and sales reports and ensure payments, and distributing investments. the accuracy and reliability of the data. The data export process involves operations Recently, China Life Pension Company has such as cross-calculation and the faced increased competition from 37 other aggregation of several hundred thousand companies in the enterprise pension data pieces from different sources. market. Because of this rapidly expanding Integrity, accuracy, system computing field of competitors, there was increasing performance, and data organization are pressure to have even more efficient critical for this process to succeed. business processes at all stages.
Situation China Life Pension Company, based in Beijing, China, manages pension and annuity services for businesses and individuals throughout China. The company, which also sells short-term medical insurance and accident policies, is an affiliate of China Life Insurance, the country’s largest insurer. The organization managed a total of 4.716 billion yuan (U.S.$690 million) in pension fees and assets from January to October 2009. During that same period, the company added 228,800 new customer accounts. With these numbers, the company ranks among the industry’s top pension managers. China Life Pension Company maintains an internal information management system designed to automate statistical analysis, provide high-efficiency business process management, and optimize employee decision making. Because the company recognizes that customer satisfaction is essential for business growth, it is dedicated to meeting its customers’ needs through high efficiency. For the past three years, the organization has managed a comprehensive business process management solution that covers each step of the customer order process. These steps include signing a contract, opening the account, allocating funds, making payments, and distributing investments. Recently, China Life Pension Company has faced increased competition from 37 other companies in the enterprise pension market. Because of this rapidly expanding field of competitors, there was increasing pressure to have even more efficient business processes at all stages. Also, because business processes at China Life Pension Company often involve different departments—such as business development, trustee, account management, and had become increasingly critical. The company’s employees also needed to collaborate with investment management companies and other external institutions in order to complete projects. For China Life Pension Company, being able to conduct business in an orderly and highly efficient manner, while improving internal and external collaboration, had become the keys to providing good customer service and guaranteeing the best interests of beneficiaries. To meet these challenges, the company became interested in implementing a new enterprise database system and business intelligence solution that would make use of the latest technology. The IT department specifically sought a solution that would provide improved statistical analysis, better decision-making support, and enhanced cross-department business process management. In the area of statistical analysis, the company required a solution that automatically export more than 100 pages of financial and sales reports and ensure the accuracy and reliability of the data. The data export process involves operations such as cross-calculation and the aggregation of several hundred thousand data pieces from different sources. Integrity, accuracy, system computing performance, and data organization are critical for this process to succeed.
ChinaLife_SQL2008R2_Final.docx