Ensure that in-house staff and consultants responsible for web page and content development are properly trained. Provide a way for visitors to request accessible information or services by posting a telephone number or e-mail address on the City’s home page. Establish procedures to assure a quick response to users with disabilities who are trying to obtain information or services in this way. Periodically enlist disability organizations to test pages for ease of use; use this information to increase accessibility. Use services that help web page authors provide an accessible website by identifying and repairing barriers to access for individuals with disabilities. Training and Staffing One of the needs most frequently identified by City departments is the need for more and improved training. Different types of training are necessary depending on the type of work and amount of public contact involved with a specific position. Standard City-wide accessibility guidelines, procedures, and trainings have not yet been developed for areas such as: Standardized, appropriate language for outreach and written material. How to acquire or use assistive devices. General evacuation procedures for buildings. A list of potential or program modifications that might apply. “accommodations” Recommended Actions: Provide training to City staff who have contact with the public about modifications and using assistive devices to make programs accessible. Ensure that customer service training provided to City employees includes training with respect to communicating with and providing modifications for persons with a variety of disabilities. Include program-specific adaptations, assistive devices, and modifications in each department’s accessibility training. Develop a comprehensive disability access training program. Educate all City staff in their responsibilities under the ADA. The City’s ADA Coordinator should be responsible for ensuring that staff members receive training. Reference materials that address special modifications should be included in this training. Develop standard guidelines for outreach and written materials. These guidelines should include standard language that appropriately describes the City’s policies on inclusion and non-discrimination, and staff members should receive training in using the guidelines effectively. Provide all City staff with ongoing awareness and sensitivity training. This training should include disability etiquette, and have a section that interacts with individuals with disabilities since it’s helpful to have them as trainers. Widely disseminate information regarding the availability and location of City Telecommunication Devices for the Deaf (TDD), and train staff members in the use of TDD equipment or other means of communicating over the telephone with a person with a hearing disability. Ongoing training for design, maintenance, inspection and construction staff with respect to building codes to achieve accessibility.
Ensure that in-house staff and consultants responsible for web page and content development are properly trained. Provide a way for visitors to request accessible information or services by posting a telephone number or e-mail address on the City’s home page. Establish procedures to assure a quick response to users with disabilities who are trying to obtain information or services in this way. Periodically enlist disability organizations to test pages for ease of use; use this information to increase accessibility. Use services that help web page authors provide an accessible website by identifying and repairing barriers to access for individuals with disabilities. Training and Staffing One of the needs most frequently identified by City departments is the need for more and improved training. Different types of training are necessary depending on the type of work and amount of public contact involved with a specific position. Standard City-wide accessibility guidelines, procedures, and trainings have not yet been developed for areas such as: Standardized, appropriate language for outreach and written material. How to acquire or use assistive devices. General evacuation procedures for buildings. A list of potential “accommodations” or program modifications that might apply. Recommended Actions: Provide training to City staff who have contact with the public about modifications and using assistive devices to make programs accessible. Ensure that customer service training provided to City employees includes training with respect to communicating with and providing modifications for persons with a variety of disabilities. Include program-specific adaptations, assistive devices, and modifications in each department’s accessibility training. Develop a comprehensive disability access training program. Educate all City staff in their responsibilities under the ADA. The City’s ADA Coordinator should be responsible for ensuring that staff members receive training. Reference materials that address special modifications should be included in this training. Develop standard guidelines for outreach and written materials. These guidelines should include standard language that appropriately describes the City’s policies on inclusion and non-discrimination, and staff members should receive training in using the guidelines effectively. Provide all City staff with ongoing awareness and sensitivity training. This training should include disability etiquette, and have a section that interacts with individuals with disabilities since it’s helpful to have them as trainers. Widely disseminate information regarding the availability and location of City Telecommunication Devices for the Deaf (TDD), and train staff members in the use of TDD equipment or other means of communicating over the telephone with a person with a hearing disability. Ongoing training for design, maintenance, inspection and construction staff with respect to building codes to achieve accessibility.
City%20ADA%20Self-Evaluation%20Transition%20Plan%202016.docx