b. Self-assessment Table 8: ACCD self-assessment 2013-14 understanding of Policy input Carers’ views and Carer complaints the charter from carers needs considered processes W W W W KEY: W = Well developed S = Satisfactory C = Commenced development c. Funded services HACC service providers addressed their compliance with the Act and Carers Charter by completing a survey using a template that aligns with one used by the Department of Health. The number of HACC services reporting within the specified timeframe decreased slightly from 96% in 2013 to 94% in 2014. As a result 6 organisations have been advised that this is a breach of the reporting requirements within their service agreement. A summary of the responses is outlined below. 9: Summary of HACC service provider’s self-evaluation d. Future initiatives As part of the WAAF, continuous improvement processes the need to better identify and record carer needs has been identified; a Carer Support Plan has been developed and key questions identified to ensure that both carers personal needs and those linked with their caring role are addressed. e. Carers Advisory Council comments The ACCD is commended on its continued well developed approach to educating engaging carers in policy and service delivery processes and managing an effective complaints process. Worthy of particular note is the self-assessment rating of well-developed across all four criteria for the past three years; the allocation of funding to engage Advocare to support the carer complaint process; and increased funding for CSIA services for carers in the Southwest region.
b. Self-assessment understanding of the charter Policy input from carers Carers’ views and needs considered Carer complaints processes W W W W Table 8: ACCD self-assessment 2013-14 KEY: W = Well developed S = Satisfactory C = Commenced development c. Funded services HACC service providers addressed their compliance with the Act and Carers Charter by completing a survey using a template that aligns with one used by the Department of Health. The number of HACC services reporting within the specified timeframe decreased slightly from 96% in 2013 to 94% in 2014. As a result 6 organisations have been advised that this is a breach of the reporting requirements within their service agreement. A summary of the responses is outlined below. 9: Summary of HACC service provider’s self-evaluation d. Future initiatives As part of the WAAF, continuous improvement processes the need to better identify and record carer needs has been identified; a Carer Support Plan has been developed and key questions identified to ensure that both carers personal needs and those linked with their caring role are addressed. e. Carers Advisory Council comments The ACCD is commended on its continued well developed approach to educating engaging carers in policy and service delivery processes and managing an effective complaints process. Worthy of particular note is the self-assessment rating of well-developed across all four criteria for the past three years; the allocation of funding to engage Advocare to support the carer complaint process; and increased funding for CSIA services for carers in the Southwest region.
Carers_Advisory_Council_Annual_Compliance_Report_2013-14.docx