technology management). Increased customer satisfaction with accessing council services online. Increase in number of Implement reconfiguration of Do, Review Q4 of Environment & self-service and web library services to meet future Neighbourhoods demand and deliver a 21st transactions. Committee century service by encouraging Local residents Interim Executive Head the use of online channels. supported to develop of Service for in-demand skills. Communities and Neighbourhoods Be a low cost (31) Deliver an Deliver Opportunity Sutton, Plan and Do Achieve Smarter Q4 Chair of Strategy and council that is agreed programme Prevention, Neighbourhood Council programme Resources Committee transparent and of transformation Working, and Developing milestones. open about how through the Smarter Organisation project streams Strategic Director for we spend our Council programme across the Council to meet Savings delivered. Resources money to make a significant residents’ needs in the most cost contribution to the effective way. Council’s savings gap Deputy Leader of Spin out Council Provide advice, support and Q2 Plan, Do, Review evaluation/lessons guidance to suppliers, officers Executive Head of learned paper to and Members for the Customers, development of new models of audit committee Commissioning and delivery for the Council. Governance Spin outs complete Q1 transition Another spin out Q2 request to business
Implement reconfiguration of library services to meet future demand and deliver a 21st century service by encouraging the use of online channels. Do, Review technology management). Increased customer satisfaction with accessing council services online. Increase in number of self-service and web transactions. Local residents supported to develop in-demand skills. Q4 of Environment & Neighbourhoods Committee Interim Executive Head of Service for Communities and Neighbourhoods Be a low cost council that is transparent and open about how we spend our money (31) Deliver an agreed programme of transformation through the Smarter Council programme to make a significant contribution to the Council’s savings gap Deliver Opportunity Sutton, Prevention, Neighbourhood Working, and Developing Organisation project streams across the Council to meet residents’ needs in the most cost effective way. Provide advice, support and guidance to suppliers, officers and Members for the development of new models of delivery for the Council. Plan and Do Plan, Do, Review Achieve Smarter Council programme milestones. Savings delivered. Spin out evaluation/lessons learned paper to audit committee Spin outs complete transition Another spin out request to business Q4 Q2 Q1 Q2 Chair of Strategy and Resources Committee Strategic Director for Resources Deputy Leader of Council Executive Head of Customers, Commissioning and Governance
commissioning_and_finance_plan.docx