support and improve compared against agreed C4.1 service delivery. performance indicators. C5.1 C4.3 Service user General service user C3.1 satisfaction and feedback is an important feedback is evaluated part of the quality C3.2 to upon strengths improvement process. It and address any areas relates to generic aspects for improvement. of the service such as opening accessibility, venue, timely notification of appointments, how / when phones are answered.
support and improve service delivery. compared against agreed performance indicators. C4.1 C5.1 C4.3 Service user satisfaction and feedback is evaluated to upon strengths and address any areas for improvement. General service user feedback is an important part of the quality improvement process. It relates to generic aspects of the service such as opening accessibility, venue, timely notification of appointments, how / when phones are answered. C3.1 C3.2
Core%20Evidence%20Worksheet%20July%202018.docx