The cost of an external dispute resolution process must be by the complainant and Private Investigators College will inform the complainant of such costs in writing. Private Investigators College of Australia staff and the complainant/appellant will observe strict confidentiality during all stages of the complaints resolution process. All communications and proceedings arising from the complaints process will remain confidential at the conclusion of the complaints resolution process. Private Investigators College of Australia securely maintain records of all formal complaints and appeals and their outcomes on the Complaints and Appeals Register Only authorised individuals have access to complaints and appeals records. Records are available for 5 years from the date of the initial complaint. Private Investigators College of Australia aims to identify potential causes of complaints and appeals and take appropriate corrective action to eliminate or mitigate the likelihood of reoccurrence. Learners are advised of Private Investigators College of Australia Complaints and Appeals Policy in the Student Handbook.
The cost of an external dispute resolution process must be by the complainant and Private Investigators College will inform the complainant of such costs in writing. Private Investigators College of Australia staff and the complainant/appellant will observe strict confidentiality during all stages of the complaints resolution process. All communications and proceedings arising from the complaints process will remain confidential at the conclusion of the complaints resolution process. Private Investigators College of Australia securely maintain records of all formal complaints and appeals and their outcomes on the Complaints and Appeals Register Only authorised individuals have access to complaints and appeals records. Records are available for 5 years from the date of the initial complaint. Private Investigators College of Australia aims to identify potential causes of complaints and appeals and take appropriate corrective action to eliminate or mitigate the likelihood of reoccurrence. Learners are advised of Private Investigators College of Australia Complaints and Appeals Policy in the Student Handbook.
Complaints-and-Appeals-Policy-V3.docx