IF YOU DO NOT FEEL SATISFIED TO MAKE A COMPLAINT AND WITH OUR RESPONSE CONTACTING US DR FOX AND We will make every effort to try and resolve the In person complaint to your satisfaction. However, you may PARTNERS Ask to speak to one of the supervisors or wish to ask the Independent Complaints Advocacy managers working that day. We would Service (ICAS) for independent, free advice and encourage all patients to discuss any information, support or representation with your concerns first to try and resolve any issues complaint about NHS treatment. You can contact quickly. COLTON MILL AND them on: 08088023000 In writing If you are not happy with our response, please let THE GRANGE us know as soon as possible to arrange a meeting or Ask reception for a complaints form and investigate further. You may wish to contact the write to the Managing Partner: MEDICAL CENTRE parliamentary and Health Service Ombudsman for Colton Mill Medical Centre help on: 03450154033 or visit Stile Hill Way SERVICE IMPROVEMENTS Leeds LS15 9JH By telephone The practice continually reviews and makes changes HOW TO MAKE A COMPLAINT Contact the practice and ask to speak to a to the services that we provide to our patients. All Manager on 0113 2951802 or 0113 & complaints will consider any improvements to be 2951803 made to avoid repeated incidents or dissatisfaction THE COMPLAINTS PROCEDURE with the care, treatment and services we provide to Online our patients. Visit our website at: For patients, families or their carers.
IF YOU DO NOT FEEL SATISFIED WITH OUR RESPONSE We will make every effort to try and resolve the complaint to your satisfaction. However, you may wish to ask the Independent Complaints Advocacy Service (ICAS) for independent, free advice and information, support or representation with your complaint about NHS treatment. You can contact them on: 08088023000 If you are not happy with our response, please let us know as soon as possible to arrange a meeting or investigate further. You may wish to contact the parliamentary and Health Service Ombudsman for help on: 03450154033 or visit SERVICE IMPROVEMENTS The practice continually reviews and makes changes to the services that we provide to our patients. All complaints will consider any improvements to be made to avoid repeated incidents or dissatisfaction with the care, treatment and services we provide to our patients. TO MAKE A COMPLAINT AND CONTACTING US In person Ask to speak to one of the supervisors or managers working that day. We would encourage all patients to discuss any concerns first to try and resolve any issues quickly. In writing Ask reception for a complaints form and write to the Managing Partner: Colton Mill Medical Centre Stile Hill Way Leeds LS15 9JH By telephone Contact the practice and ask to speak to a Manager on 0113 2951802 or 0113 2951803 Online Visit our website at: DR FOX AND PARTNERS COLTON MILL AND THE GRANGE MEDICAL CENTRE HOW TO MAKE A COMPLAINT & THE COMPLAINTS PROCEDURE For patients, families or their carers.
Complaints_Leaflet%20OP38%20updated%2027.4.18.docx