CareWeb Qi Auto Authorization Tool Helpful Tip Sheets: Q. Where can I find out which services need prior authorizations? There are lists for prior authorization required codes, no authorization needed, and not covered codes if you go to Q. Where do I submit an authorization request? You must REGISTER for the CCHP’s Provider Portal. Once registered you can submit through the CareWeb Qi Auto Authorization Tool. If are having issues registering for the portal you can contact Billy Joe or Kristina Meredith at 414-266-5747. Q. Is a guide for using CareWeb Qi Auto Authorization Portal? Yes. It can, also, be found in the Provider Portal underneath the CareWeb Qi Auto Authorization Tool section on the homepage. Q. Are there other portals connected to the provider portal? Yes there is a BadgerCare Plus Claims Look-up and Together with CCHP lookup tool. Q. Who should I contact if I’m having issues attaching clinical? Please check with your IT department to make sure your computer is set up correctly for attaching documents. Each healthy system has a different computer system for attaching documents. If you are still having issues please contact 414-266-5747. Q. Is there an easy way to tell when the nurses will review the authorization? A review date will be included in the message area in the Auto Authorization Response Page on each review that the UM nurse does of the authorization. Q, Is there a way to search for an ICD or CPT code? You can search by typing best description you have for the code in the description box and then choosing ADD. A box with possible codes will pop up. Q. How do I look for a recent authorization? You can search for a recent authorization with CTRL + F and typing in the episode ID. The best way to search is by the member ID. Q. What do I do if I can’t find a facility ID? If you are having issues finding your facility ID on Auto Authorization Tool please contact Q. Can I request the MCG criteria that was used to make the decision on the authorization? If you would like a copy of the criteria on which a decision was based; you can request a copy by calling 1-877-900-2247. Q, How can I speak to a nurse about a certain authorization? The assigned UM nurse gets will put their phone number in the message area.
CareWeb Qi Auto Authorization Tool Helpful Tip Sheets: Q. Where can I find out which services need prior authorizations? There are lists for prior authorization required codes, no authorization needed, and not covered codes if you go to Q. Where do I submit an authorization request? You must REGISTER for the CCHP’s Provider Portal. Once registered you can submit through the CareWeb Qi Auto Authorization Tool. If are having issues registering for the portal you can contact Billy Joe or Kristina Meredith at 414-266-5747. Q. Is a guide for using CareWeb Qi Auto Authorization Portal? Yes. It can, also, be found in the Provider Portal underneath the CareWeb Qi Auto Authorization Tool section on the homepage. Q. Are there other portals connected to the provider portal? Yes there is a BadgerCare Plus Claims Look-up and Together with CCHP lookup tool. Q. Who should I contact if I’m having issues attaching clinical? Please check with your IT department to make sure your computer is set up correctly for attaching documents. Each healthy system has a different computer system for attaching documents. If you are still having issues please contact 414-266-5747. Q. Is there an easy way to tell when the nurses will review the authorization? A review date will be included in the message area in the Auto Authorization Response Page on each review that the UM nurse does of the authorization. Q, Is there a way to search for an ICD or CPT code? You can search by typing best description you have for the code in the description box and then choosing ADD. A box with possible codes will pop up. Q. How do I look for a recent authorization? You can search for a recent authorization with CTRL + F and typing in the episode ID. The best way to search is by the member ID. Q. What do I do if I can’t find a facility ID? If you are having issues finding your facility ID on Auto Authorization Tool please contact Q. Can I request the MCG criteria that was used to make the decision on the authorization? If you would like a copy of the criteria on which a decision was based; you can request a copy by calling 1-877-900-2247. Q, How can I speak to a nurse about a certain authorization? The assigned UM nurse gets will put their phone number in the message area.
CareWeb-tipsheet.docx