CHAPTER 9: EMOTIONS, ATTITUDES, AND WORK Learning Objectives Module 9.1 Understand how emotions experienced at work affect work and non-work behavior. Understand the early history of job satisfaction research. Describe the antecedents and the consequences of job satisfaction. Describe the major approaches to measuring job satisfaction. Module 9.2 Understand the forms of work satisfaction described by Bruggemann and Bussing. Explain the distinction between moods and emotions. Describe how dispositions and core evaluations can be helpful in understanding job satisfaction. Describe the concept of commitment and its different forms. Module 9.3 Understand the psychological implications of job loss. Describe the arguments of the proponents and opponents of telecommuting. Identify the influences on and outcomes of work-life balance. Describe how cultural variables can affect the of work attitudes and emotions. Chapter Outline Module 9.1 Job Satisfaction The Experience of Emotion at Work Job Satisfaction: Some History The Early Period of Job Satisfaction Research An Evolution Antecedents and Consequences of Job Satisfaction The Measurement of Job Satisfaction Overall versus Facet Satisfaction Satisfaction Questionnaires The Concept of Commitment Forms of Commitment Individual Difference Variables and Commitment A New Focus: Organizational Identification Module 9.2 Moods, Emotions, Attitudes, and Behavior Is Everybody Happy? Does It Matter If They Are? The Concept of Work Satisfaction “Resigned” Satisfaction versus Mood versus Emotion Dispositions and Affectivity The Time Course of Emotional Experience
CHAPTER 9: EMOTIONS, ATTITUDES, AND WORK Learning Objectives Module 9.1 Understand how emotions experienced at work affect work and non-work behavior. Understand the early history of job satisfaction research. Describe the antecedents and the consequences of job satisfaction. Describe the major approaches to measuring job satisfaction. Module 9.2 Understand the forms of work satisfaction described by Bruggemann and Bussing. Explain the distinction between moods and emotions. Describe how dispositions and core evaluations can be helpful in understanding job satisfaction. Describe the concept of commitment and its different forms. Module 9.3 Understand the psychological implications of job loss. Describe the arguments of the proponents and opponents of telecommuting. Identify the influences on and outcomes of work-life balance. Describe how cultural variables can affect the of work attitudes and emotions. Chapter Outline Module 9.1 Job Satisfaction The Experience of Emotion at Work Job Satisfaction: Some History The Early Period of Job Satisfaction Research An Evolution Antecedents and Consequences of Job Satisfaction The Measurement of Job Satisfaction Overall versus Facet Satisfaction Satisfaction Questionnaires The Concept of Commitment Forms of Commitment Individual Difference Variables and Commitment A New Focus: Organizational Identification Module 9.2 Moods, Emotions, Attitudes, and Behavior Is Everybody Happy? Does It Matter If They Are? The Concept of “Resigned” Work Satisfaction Satisfaction versus Mood versus Emotion Dispositions and Affectivity The Time Course of Emotional Experience
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