If your complaint is related to an academic result Appeals against academic assessment or progress decisions made by Boards of Examiners are considered under the University’s appeals procedures, in accordance with Senate Regulation 12. You should not use the complaints procedure when you wish to appeal about a matter of assessment. Please also note that if you submit an academic appeal and a related complaint at the same time, the academic appeal will go ahead but the complaint will be suspended, until the appeal is concluded. Once the academic appeal has been completed, it will be up to you to decide whether you still wish to pursue the initial complaint. If your complaint happened a long time ago The time limit for making a complaint is usually three months from the date of the incident/decision that is the subject of your complaint. If you want to complain after this time, please contact the Advice & Representation Centre to discuss whether or not an exception may be made for your case. If a complaint is already being pursued at another level A complaint cannot be pursued simultaneously at different levels, for instance, you cannot ask for your case to be referred to the Student Complaints & Investigating Officer whilst awaiting an outcome from the College on the matter. If your complaint is against the Union of Brunel Students Complaints about Students’ Union services, officers, staff, and the conduct of other students on UBS premises, fall under a separate procedure. For more information about making a complaint against the Union of Brunel Students please see or contact the Students’ Union reception (01895 269 269). If your If you wish to make a complaint regarding Accommodation Services please contact the Accommodation Service Team in writing by () or by post to Brunel University, Accommodation Services, Uxbridge, Middlesex, UB8 3PH. If your complaint is malicious or vexatious If the University decides that your complaint is malicious or vexatious (made to deliberately damage a person’s reputation, or to cause trouble), you may be called to a disciplinary, in accordance with Senate Regulation 6. Please seek advice from the ARC before submitting a complaint which could fall into this category. Stages of Complaints Procedure There are several levels to the complaints process, each stage is explained below:
If your complaint is related to an academic result Appeals against academic assessment or progress decisions made by Boards of Examiners are considered under the University’s appeals procedures, in accordance with Senate Regulation 12. You should not use the complaints procedure when you wish to appeal about a matter of assessment. Please also note that if you submit an academic appeal and a related complaint at the same time, the academic appeal will go ahead but the complaint will be suspended, until the appeal is concluded. Once the academic appeal has been completed, it will be up to you to decide whether you still wish to pursue the initial complaint. If your complaint happened a long time ago The time limit for making a complaint is usually three months from the date of the incident/decision that is the subject of your complaint. If you want to complain after this time, please contact the Advice & Representation Centre to discuss whether or not an exception may be made for your case. If a complaint is already being pursued at another level A complaint cannot be pursued simultaneously at different levels, for instance, you cannot ask for your case to be referred to the Student Complaints & Investigating Officer whilst awaiting an outcome from the College on the matter. If your complaint is against the Union of Brunel Students Complaints about Students’ Union services, officers, staff, and the conduct of other students on UBS premises, fall under a separate procedure. For more information about making a complaint against the Union of Brunel Students please see or contact the Students’ Union reception (01895 269 269). If your If you wish to make a complaint regarding Accommodation Services please contact the Accommodation Service Team in writing by () or by post to Brunel University, Accommodation Services, Uxbridge, Middlesex, UB8 3PH. If your complaint is malicious or vexatious If the University decides that your complaint is malicious or vexatious (made to deliberately damage a person’s reputation, or to cause trouble), you may be called to a disciplinary, in accordance with Senate Regulation 6. Please seek advice from the ARC before submitting a complaint which could fall into this category. Stages of Complaints Procedure There are several levels to the complaints process, each stage is explained below:
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