Microsoft Office System Customer Solution Case Study Government Healthcare Agency Implements Unified Communications Solution to Reduce Costs “We rolled out Office Communications Server for voice Overview Canada Country or Region: capabilities and saved about CAN$50,000 because we Industry: Healthcare did not have to purchase traditional handsets.” Customer Profile Ken Sutcliffe, Director of Technology Services and Chief Technology Officer, Located in Toronto, Cancer Care Cancer Care Ontario Ontario is the cancer advisor for the government of Ontario, Canada, and it works to improve cancer services Cancer Care Ontario (CCO), a government agency in Ontario, across the province. Canada, uses electronic information and technology to support Business Situation health professionals in improving the safety, quality, efficiency, Cancer Care Ontario needed a more robust conferencing and accessibility, and accountability of cancer services. Employees communication solution that would relied on an aging phone system that offered little agility as the scale quickly as the agency continued to grow—but that would not increase agency grew. They were also using various third-party costs significantly. and conferencing tools to share data with hospitals, Solution agencies, and clinics, causing support problems for the help desk Cancer Care Ontario deployed a and additional costs for the organization. The agency decided to Microsoft Unified Communications solution, which enabled it to provide implement a Microsoft Unified Communications solution and robust conferencing, scalable VoIP take advantage of several Microsoft products and technologies. telephony, and integrated messaging and desktop-sharing capabilities. After deploying the solution, CCO experienced reduced costs, improved efficiency of its employees and help desk, and a Benefits Reduced costs reliable emergency service for employees using voice over IP Improved efficiency (VoIP) communications. Better help-desk support Reliable access to 911 service
Microsoft Office System Customer Solution Case Study Government Healthcare Agency Implements Unified Communications Solution to Reduce Costs Overview Country or Region: Canada Industry: Healthcare Customer Profile Located in Toronto, Cancer Care Ontario is the cancer advisor for the government of Ontario, Canada, and it works to improve cancer services across the province. Business Situation Cancer Care Ontario needed a more robust conferencing and communication solution that would scale quickly as the agency continued to grow—but that would not increase costs significantly. Solution Cancer Care Ontario deployed a Microsoft Unified Communications solution, which enabled it to provide robust conferencing, scalable VoIP telephony, and integrated messaging and desktop-sharing capabilities. Benefits Reduced costs Improved efficiency Better help-desk support Reliable access to 911 service “We rolled out Office Communications Server for voice capabilities and saved about CAN$50,000 because we did not have to purchase traditional handsets.” Ken Sutcliffe, Director of Technology Services and Chief Technology Officer, Cancer Care Ontario Cancer Care Ontario (CCO), a government agency in Ontario, Canada, uses electronic information and technology to support health professionals in improving the safety, quality, efficiency, accessibility, and accountability of cancer services. Employees relied on an aging phone system that offered little agility as the agency grew. They were also using various third-party and conferencing tools to share data with hospitals, agencies, and clinics, causing support problems for the help desk and additional costs for the organization. The agency decided to implement a Microsoft Unified Communications solution and take advantage of several Microsoft products and technologies. After deploying the solution, CCO experienced reduced costs, improved efficiency of its employees and help desk, and a reliable emergency service for employees using voice over IP (VoIP) communications.
CancerCareOntario_OCS_CS.docx