Promote Met. outreach via brochures, flyers, media, interagencies etc. Prioritise Telephone advice Generalist phone advice available X CLC ensured telephone advice was provided during advertised generalist is provided. between 10am and 1pm and phone advice between 2pm and 4pm each week as most Meet Annual day excluding Mondays. During the current period the generalist solicitors provided 260 efficient way of Target regarding telephone advices to clients, which was above target. providing generalist phone Ensure Annual target regarding quality and advices. generalist phone advices (500 per volume for annum) is met. Met legal staff to refer information, drop-in and phone one-off advice, enquiries arising minor at different times assistance and to phone advice initial when appropriate. consultations. Promote phone Phone advice services are promoted through our service flyers, at advice service via outreach locations and on our website. brochures, flyers, media, interagencies etc. Provide Generalist mail Annual target regarding mail 25 mail advices were provided during the current period, which is on generalist advice is provided advice (50 per annum) is met. target. mail advice to to clients at X clients as Correctional required. Centre to confirm outreach advice and to other clients as required. Ensure Per Strategic 7.5% of Centre advices are During the current period X CLC has provided 8% of advices to advices to provided to Indigenous clients Indigenous clients, which is above target. Outcome Goal 1, Indigenous monitor the during the 2015-16 period. clients number of advices increase. provided to
Promote outreach via brochures, flyers, media, interagencies etc. Met. Prioritise generalist phone advice as most efficient way of providing quality and volume for legal information, one-off advice, minor assistance and initial consultations. Telephone advice is provided. Meet Annual Target regarding generalist phone advices. staff to refer drop-in and phone enquiries arising at different times to phone advice when appropriate. Promote phone advice service via brochures, flyers, media, interagencies etc. Generalist phone advice available between 10am and 1pm and between 2pm and 4pm each week day excluding Mondays. Ensure Annual target regarding generalist phone advices (500 per annum) is met. X CLC ensured telephone advice was provided during advertised During the current period the generalist solicitors provided 260 telephone advices to clients, which was above target. Met Phone advice services are promoted through our service flyers, at outreach locations and on our website. Provide generalist mail advice to clients as required. Generalist mail advice is provided to clients at X Correctional Centre to confirm outreach advice and to other clients as required. Annual target regarding mail advice (50 per annum) is met. 25 mail advices were provided during the current period, which is on target. Ensure advices to Indigenous clients increase. Per Strategic Outcome Goal 1, monitor the number of advices provided to 7.5% of Centre advices are provided to Indigenous clients during the 2015-16 period. During the current period X CLC has provided 8% of advices to Indigenous clients, which is above target.
CLSP-Plan-Pro-Forma-2015-16-Schedule-7.docx