Software implementation Shared Services Health & Social care integration and Service transformation work Electric document and records improvement Process Improvement management system (EDRMS) North Lanarkshire Performance Management Service and People First transformational Phase One of the Smarter Working Council Framework programme has been in place since Programme has commenced, details Developing Community Plan, Single 2007. This has three main strands: are outlined below: Outcome Agreement & Corporate Efficiency Efficiency savings Plan Workforce development New ways of working Supporting continuous improvement Improving organisational culture Increased accessibility of services Managing and developing PerformNL Some key achievements of this Deploying business process and Statutory functions (e.g. public programme are outlined below: accommodating more performance reporting) Reduced number of senior efficiently Co-ordinating the delivery of the managers Reduced costs citizens’ panel One of the lowest rents in Scotland New policies and procedures Improved attendance Tools and infrastructure Corporate Mobile and flexible working Organisational values introduced Modernised service delivery Use of technology Orkney Islands Carrying out Stage 1 of Programme Medium Term Integrated Resource ICT improvements (Analysis & Benchmarking Phase) Strategy will be shared once Scoping long term solutions with Council – Delivering 2015/16 budget completed workshops and seminars ICT (development of platforms) CRM Key areas for future service delivery: Digital Strategy Baseline budget Bigger changes scoped in terms Funding levels of funding, legislation and costs Statutory Requirement Performance levels Demographics Council Priorities
Software implementation Service transformation work Process Improvement Shared Services Electric document and records management system (EDRMS) Health & Social care integration and improvement North Lanarkshire Council Performance Management Framework Developing Community Plan, Single Outcome Agreement & Corporate Plan Supporting continuous improvement Managing and developing PerformNL Statutory functions (e.g. public performance reporting) Co-ordinating the delivery of the citizens’ panel Service and People First transformational programme has been in place since 2007. This has three main strands: Efficiency Workforce development Improving organisational culture Some key achievements of this programme are outlined below: Reduced number of senior managers One of the lowest rents in Scotland Improved attendance Corporate Organisational values introduced Phase One of the Smarter Working Programme has commenced, details are outlined below: Efficiency savings New ways of working Increased accessibility of services Deploying business process and accommodating more efficiently Reduced costs New policies and procedures Tools and infrastructure Mobile and flexible working Modernised service delivery Use of technology Orkney Islands Council Carrying out Stage 1 of Programme (Analysis & Benchmarking Phase) Delivering 2015/16 budget ICT (development of platforms) Medium Term Integrated Resource Strategy – will be shared once completed CRM Digital Strategy Bigger changes scoped in terms of funding, legislation and costs ICT improvements Scoping long term solutions with workshops and seminars Key areas for future service delivery: Baseline budget Funding levels Statutory Requirement Performance levels Demographics Council Priorities
change-mgmt-survey-report.docx