in advance of public of Program activities awareness activities. and newsletters and/or media insertions at six monthly intervals thereafter. Pool partners to monitor. 4 Element 4: Society Role 4a Provide for greater Identify appropriate CSOs to witness MOH to select CSOs MEF to provide MOH SC: Cambodian Medical MEF approved CSOs. involvement by selected aspects of Program and obtain MEF with concurrence to Association and MEDICAM Society Organizations implementation. Invite concurrence. CSO not later than one have been officially (CSOs) to enhance representatives to attend selected month after nominated. MOH/pool partners transparency. events as observers, such as: Effectiveness. MoH involves appropriate CSO in to agree events to be the bidding process as required. witnessed by CSOs. Agree list of events one bid openings month after Report on progress of CSOs C: Cambodian Medical contract signings involvement be put in HSSP2 Semi Effectiveness. Association and MEDICAM information and skill sharing Observation to begin Annual and Annual Progress report have been officially sessions in 2010 and for the rest of immediately thereafter. nominated. Program progress meetings Pool partners to program time. meetings with the Technical Cambodian Medical monitor CSO Working Group Health at central – Involvement of CSO i is included in Association and MEDICAM involvement through and provincial levels, as part of the Annual Progress Report reported to have been review of quarterly partnership arrangements to participated in bids opening progress reports and popularize the Program and obtain (May 2010). supervision missions. feedback on public awareness hand over ceremonies for Program facilities other events as identified and Involvement of COS in agreed by MOH and pool partners procurement 2012 is included in Annual Performance Review Report Pool partners to verify Summarize all major CSO 2012. satisfactory level of involvement in Program biannual involvement of CSOs progress reports to pool partners during supervision and copied to MEF MOH missions. 5 Element 5: Complaint Handling and Remedy Mechanism 5a Formal complaints Design and adopt a mechanism able MOH with IDA NOL. Design and adopt SC: Complaint mechanism is Continue complaint handling handling and remedy to address complaints received on all mechanism by three in and procedure mechanism which is in place. mechanism covering Program components and months after recorded in the bidding and all aspects of the and propose remedies. Effectiveness. Pool contract documents. Program. partners to monitor
in advance of public awareness activities. of Program activities and newsletters and/or media insertions at six monthly intervals thereafter. Pool partners to monitor. 4 Element 4: Society Role 4a Provide for greater involvement by Society Organizations (CSOs) to enhance transparency. Identify appropriate CSOs to witness selected aspects of Program implementation. Invite representatives to attend selected events as observers, such as: bid openings contract signings information and skill sharing sessions Program progress meetings meetings with the Technical Working Group – Health at central and provincial levels, as part of the partnership arrangements to popularize the Program and obtain feedback on public awareness hand over ceremonies for Program facilities other events as identified and agreed by MOH and pool partners Summarize all major CSO involvement in Program biannual progress reports to pool partners and copied to MEF MOH to select CSOs and obtain MEF concurrence. MOH/pool partners to agree events to be witnessed by CSOs. MOH MEF to provide MOH with concurrence to CSO not later than one month after Effectiveness. Agree list of events one month after Effectiveness. Observation to begin immediately thereafter. Pool partners to monitor CSO involvement through review of quarterly progress reports and supervision missions. Pool partners to verify satisfactory level of involvement of CSOs during supervision missions. SC: Cambodian Medical Association and MEDICAM have been officially nominated. C: Cambodian Medical Association and MEDICAM have been officially nominated. Cambodian Medical Association and MEDICAM reported to have been participated in bids opening (May 2010). Involvement of COS in procurement 2012 is included in Annual Performance Review Report 2012. MEF approved CSOs. MoH involves appropriate CSO in the bidding process as required. Report on progress of CSOs involvement be put in HSSP2 Semi Annual and Annual Progress report in 2010 and for the rest of program time. Involvement of CSO i is included in Annual Progress Report 5 Element 5: Complaint Handling and Remedy Mechanism 5a Formal complaints handling and remedy mechanism covering all aspects of the Program. Design and adopt a mechanism able to address complaints received on all Program components and and propose remedies. MOH with IDA NOL. Design and adopt mechanism by three months after Effectiveness. Pool partners to monitor SC: Complaint mechanism is in and procedure recorded in the bidding and contract documents. Continue complaint handling mechanism which is in place.
cambodia-second-health-sector-support-program-2015-performance-monitoring-report-v2.docx