How are change requests tracked and managed? Address steps related to each submission form (paper, electronic, verbal). See Change Requests” below. “Tracking Who reviews the change requests? Who approves change requests? Who responds/acts on the change request? What happens when the request is completed/resolved (e.g., is a testing or verification process)? Who communicates to the requestor and how (written, email, voicemail, web-based tracking, other)? During the resolution/implementation stage? Upon completion of request implementation? Tracking Change Requests This section is used to define how change requests will be managed and tracked. Consider the following as you outline the tracking and management process: Will you use a web-based or online system to track and manage change requests? If yes, who will have access to the system? Will you use Excel or Word to track and manage change requests? If yes, who will have access and where will the file reside? Sample Change Request Log The following serves as an example of a change request log that could be created in Word or Excel (format is condensed for purposes of this planning document). A sample built in Excel is available in the Change Control phase on the intranet. A web-based or online tracking system may have similar or different fields of information and may include a view of current status. Change Request Log Project Name Project Manager Name Date Created Change Description Requestor Date Impact Approved Status Comments ID Requested (h-m-l) (Date) (date) Example: Add data Admissions, Medium M. Knight Completed Delayed 1234 field to College of could delivery of – home Law delay project by screen to project. 1 week. indicate file “owner” Key for Change Request Log above:
How are change requests tracked and managed? Address steps related to each submission form (paper, electronic, verbal). See “Tracking Change Requests” below. Who reviews the change requests? Who approves change requests? Who responds/acts on the change request? What happens when the request is completed/resolved (e.g., is a testing or verification process)? Who communicates to the requestor and how (written, email, voicemail, web-based tracking, other)? During the resolution/implementation stage? Upon completion of request implementation? Tracking Change Requests This section is used to define how change requests will be managed and tracked. Consider the following as you outline the tracking and management process: Will you use a web-based or online system to track and manage change requests? If yes, who will have access to the system? Will you use Excel or Word to track and manage change requests? If yes, who will have access and where will the file reside? Sample Change Request Log The following serves as an example of a change request log that could be created in Word or Excel (format is condensed for purposes of this planning document). A sample built in Excel is available in the Change Control phase on the intranet. A web-based or online tracking system may have similar or different fields of information and may include a view of current status. Change Request Log Project Name Project Manager Name Date Created Change ID Description Requestor Date Requested Impact (h-m-l) Approved (Date) Status (date) Comments Example: 1234 Add data field to home screen to indicate file “owner” Admissions, College of Law Medium – could delay project. M. Knight Completed Delayed delivery of project by 1 week. Key for Change Request Log above:
Change_Control_Plan_v061111.docx