What? The CIMS puts client safety and care at the very centre of the system. The CIMS will provide consistent guidance for the reporting and management of What are the key all client incidents. The CIMS will support decision-making at a local level. benefits and features With all incidents reported via an online web form through the CIMS IT of CIMS (for clients system, information can be used to identify patterns or trends and provides and service the opportunity to use the information to improve service delivery. providers)? The CIMS focuses on the impact the incident has on the client rather than In a nutshell - the incident itself. The CIMS ensures that the incidents that have the most If you were to serious impact upon our clients are effectively managed irrespective of who describe the purpose the client is and which program they are receiving services from. and key benefits of CIMS in one sentence, what you say? Case studies expected responses – Check your understanding of the case study selected against the expected responses below. Refer back to the Client incident management guide and review the relevant sections. Case study 1: Homeless sector In this scenario, which of the following statements do you agree with? Agree or Which statements do you disagree with? disagree The client was respected in this response Agree The client’s needs were supported Agree The wellbeing of the client was put first and foremost in the response This matter should have been reported as a client incident the CIMS See the Client incident management Section 1.2: CIMS aims, objectives and principles (specifically looking at principles). Case study 2: Child protection sector In this scenario, of the following statements do you agree with? Agree or Which statements do you disagree with? disagree The client was respected in this response The client’s needs were supported Agree The wellbeing of the client was put and foremost in the response Agree This matter should have been reported as a client incident using the CIMS Agree See the Client incident management guide, Section 1.2: CIMS aims, objectives and principles (specifically looking at principles).
What? What are the key benefits and features of CIMS (for clients and service providers)? The CIMS puts client safety and care at the very centre of the system. The CIMS will provide consistent guidance for the reporting and management of all client incidents. The CIMS will support decision-making at a local level. With all incidents reported via an online web form through the CIMS IT system, information can be used to identify patterns or trends and provides the opportunity to use the information to improve service delivery. In a nutshell - If you were to describe the purpose and key benefits of CIMS in one sentence, what you say? The CIMS focuses on the impact the incident has on the client rather than the incident itself. The CIMS ensures that the incidents that have the most serious impact upon our clients are effectively managed irrespective of who the client is and which program they are receiving services from. Case studies – expected responses Check your understanding of the case study selected against the expected responses below. Refer back to the Client incident management guide and review the relevant sections. Case study 1: Homeless sector In this scenario, which of the following statements do you agree with? Which statements do you disagree with? Agree or disagree The client was respected in this response Agree The client’s needs were supported Agree The wellbeing of the client was put first and foremost in the response This matter should have been reported as a client incident the CIMS See the Client incident management Section 1.2: CIMS aims, objectives and principles (specifically looking at principles). Case study 2: Child protection sector In this scenario, of the following statements do you agree with? Which statements do you disagree with? Agree or disagree The client was respected in this response The client’s needs were supported Agree The wellbeing of the client was put and foremost in the response Agree This matter should have been reported as a client incident using the CIMS Agree See the Client incident management guide, Section 1.2: CIMS aims, objectives and principles (specifically looking at principles).
CIMS-self-paced-learning-module-end-to-end.docx