GA Research, July 2013, Supporting Vulnerable Customers Report. Gross, Ron, 1995, revised 2008, Win-Win Alternative for Credit and Collections. Hall & Partners Open Mind, May 2011, . Harak, Charlie, National Consumer Law Center, September 2013, . Kildonan Uniting Care, March 2011, Western Water Customer Preventative Maintenance: Customer service framework for a changing and expanding customer base. Economic Regulation Authority, August 2010, . Office of Energy (WA), Dec 2007, Public Issues Discussion Paper: Utilities Essential Services Hardship (Government Utilities Essential Services Hardship Inter-Agency Working Group). Simshauser, P, Nelson, T, June 2012, AGL working paper 31, AGL Applied Economic and Policy Research. Utility Debt Spiral Study Reference Group, Committee for Melbourne, November 2004, . Wein, Paen, Ya & Gim, Consumer Utilities Advocacy Centre, December 2011, Victorian Aboriginal experiences of energy and water. Websites Assurancewireless.com, (accessed 8 October 2013). Australian Energy Regulator, Energy retailers' customer hardship policies, http://www.aer.gov.au/retail-markets/energy-retailers-customer-hardship-policies (accessed 23 Sept 2013). Massresources.org, and telephone discounts’ (accessed 8 October 2013). ‘Utility Pennsylvania Public Utility Commission, Energy Assistance Programs, (accessed 10 October 2013).
GA Research, July 2013, Supporting Vulnerable Customers Report. Gross, Ron, 1995, revised 2008, Win-Win Alternative for Credit and Collections. Hall & Partners Open Mind, May 2011, . Harak, Charlie, National Consumer Law Center, September 2013, . Kildonan Uniting Care, March 2011, Western Water Customer Preventative Maintenance: Customer service framework for a changing and expanding customer base. Economic Regulation Authority, August 2010, . Office of Energy (WA), Dec 2007, Public Issues Discussion Paper: Utilities Essential Services Hardship (Government Utilities Essential Services Hardship Inter-Agency Working Group). Simshauser, P, Nelson, T, June 2012, AGL working paper 31, AGL Applied Economic and Policy Research. Utility Debt Spiral Study Reference Group, Committee for Melbourne, November 2004, . Wein, Paen, Ya & Gim, Consumer Utilities Advocacy Centre, December 2011, Victorian Aboriginal experiences of energy and water. Websites Assurancewireless.com, (accessed 8 October 2013). Australian Energy Regulator, Energy retailers' customer hardship policies, http://www.aer.gov.au/retail-markets/energy-retailers-customer-hardship-policies (accessed 23 Sept 2013). Massresources.org, ‘Utility and telephone discounts’ (accessed 8 October 2013). Pennsylvania Public Utility Commission, Energy Assistance Programs, (accessed 10 October 2013).
Comparative%20Hardship_Final.docx