Purpose and application The Chief Minister, Treasury and Economic Development Directorate (the Directorate) is committed to maintaining the privacy of individuals’ personal information and endeavours at all times to ensure it fully complies with its obligations under the Territory Privacy Principles (TPPs) set out in the Information Privacy Act 2014. The TPPs contain standards, rights and obligations in relation to our collection and handling of personal information. The Directorate’s Information Privacy Policy, available on our website, sets out how we manage personal information when performing our many functions. Performance of those functions includes transactions conducted via the telephone, letters, emails, online and face to face contact. The Directorate recognises that in this environment, errors and unexpected problems can occur. Consequently, the Directorate is committed to providing an effective and responsive Information Privacy Complaint (privacy complaint) handling regime that promotes openness. Territory Privacy Principle 1 requires that our privacy policy documentation contains information about how an individual may complain about a breach of the TPPs, or any TPP code that binds it, and how we will deal with the privacy complaint. This policy and procedure document outlines the process we will follow in the event a privacy complaint is received by the Directorate. It is not intended to apply to requests for access to, or correction of, personal information held by the Directorate. These policy and procedures apply to the business units and bodies stated in the Chief Minister, Treasury and Economic Development Directorate Information Privacy Policy. The procedures relate specifically to complaints concerning information privacy. For details relating to the handling of other complaint types refer to the Directorate’s general Complaints Policy. Policy Statement The Directorate is committed to effective, customer-focused information privacy complaint management, ensuring that privacy complaints are managed in an accountable, transparent, timely and meaningful way. We will: observe the principles of fairness, accessibility, responsiveness, efficiency, and integration in our privacy complaint management processes; provide complainants with reasonable assistance to make their privacy complaint; meet timeframes specified in this document wherever possible; determine, on a case-by-case basis, the extent to which an anonymous complaint shall be investigated; and
Purpose and application The Chief Minister, Treasury and Economic Development Directorate (the Directorate) is committed to maintaining the privacy of individuals’ personal information and endeavours at all times to ensure it fully complies with its obligations under the Territory Privacy Principles (TPPs) set out in the Information Privacy Act 2014. The TPPs contain standards, rights and obligations in relation to our collection and handling of personal information. The Directorate’s Information Privacy Policy, available on our website, sets out how we manage personal information when performing our many functions. Performance of those functions includes transactions conducted via the telephone, letters, emails, online and face to face contact. The Directorate recognises that in this environment, errors and unexpected problems can occur. Consequently, the Directorate is committed to providing an effective and responsive Information Privacy Complaint (privacy complaint) handling regime that promotes openness. Territory Privacy Principle 1 requires that our privacy policy documentation contains information about how an individual may complain about a breach of the TPPs, or any TPP code that binds it, and how we will deal with the privacy complaint. This policy and procedure document outlines the process we will follow in the event a privacy complaint is received by the Directorate. It is not intended to apply to requests for access to, or correction of, personal information held by the Directorate. These policy and procedures apply to the business units and bodies stated in the Chief Minister, Treasury and Economic Development Directorate Information Privacy Policy. The procedures relate specifically to complaints concerning information privacy. For details relating to the handling of other complaint types refer to the Directorate’s general Complaints Policy. Policy Statement The Directorate is committed to effective, customer-focused information privacy complaint management, ensuring that privacy complaints are managed in an accountable, transparent, timely and meaningful way. We will: observe the principles of fairness, accessibility, responsiveness, efficiency, and integration in our privacy complaint management processes; provide complainants with reasonable assistance to make their privacy complaint; meet timeframes specified in this document wherever possible; determine, on a case-by-case basis, the extent to which an anonymous complaint shall be investigated; and
CMTEDD-Information-Privacy-Complaint-Handling-Policy-and-Procedures.docx