Senior Management Help Senior has determined Management that there is a determine what type single measure of Communication Avoid judgement. Allow Deemed 12 of Approach they utilize Senior Management to managers communication and provide self-identify their 'ineffective that is education the Communication communicators.' successful. approaches. Approach. Hired a consultant to execute a seminar on Senior 'Communicating Management is Provide clear and assumptions. One for Managerial willing to invest concise guidelines and should not assume that Effectiveness' in change for expectations via a the issue lies within the for the 12 the partner agreement for 12 Managers, managers. organization. the consulting work. exclusively. Senior Avoid creating If the seminar is Management conclusions in advance. successful, they has already Allow the Senior will hire the determined Management to reach consultant for a what 'success Ask what 'success conclusions through major contract. looks like.' looks like.' introspection. Table 2.2 Managers KISS Chart – Know Infer So what should I do? So what should I avoid?
Deemed 12 managers 'ineffective communicators.' Senior Management has determined that there is a single measure of communication that is successful. Help Senior Management determine what type of Communication Approach they utilize and provide education the approaches. Avoid judgement. Allow Senior Management to self-identify their Communication Approach. Hired a consultant to execute a seminar on 'Communicating for Managerial Effectiveness' for the 12 managers. Senior Management is willing to invest in change for the organization. Provide clear and concise guidelines and expectations via a partner agreement for the consulting work. assumptions. One should not assume that the issue lies within the 12 Managers, exclusively. If the seminar is successful, they will hire the consultant for a major contract. Senior Management has already determined what 'success looks like.' Ask what 'success looks like.' Avoid creating conclusions in advance. Allow the Senior Management to reach conclusions through introspection. Table 2.2 – Managers KISS Chart Know Infer So what should I do? So what should I avoid?
COMM335-CaseStudy2-1-Crowe-Gruender-Sparacino.docx