B18 - Meter Any issues arising with the installation/exchange or not installation/exchange or meter working for classic credit meters not working classic credit – meter Examples: Meter not recording accurately Meter provision or exchange - – Disputed meter tampering Appliance condemned during meter – installation – Appliance/equipment failure after meter installation failed installation (engineer did not have correct equipment) – Meter position/installation Poor quality installation Failed – – installation due to lack of access to meter - No right of entry – Privacy breach Health & Safety concerns – B19 - Any issues arising with the installation/exchange or meter not installation/exchange or meter working for smart credit meters not working smart or – advanced credit meter Examples:
B18 - Meter installation/exchange or meter not working – classic credit meter Any issues arising with the installation/exchange or not working for classic credit meters Examples: Meter not recording accurately – Meter provision or exchange - Disputed meter tampering – Appliance condemned during meter installation – Appliance/equipment failure after meter installation failed installation (engineer did not have correct equipment) – Meter position/installation – Poor quality installation – Failed installation due to lack of access to meter - No right of entry – Privacy breach – Health & Safety concerns B19 - installation/exchange or meter not working – smart or advanced credit meter Any issues arising with the installation/exchange or meter not working for smart credit meters Examples:
complaints_guidance_jan_2018_for_publication.docx