service delivery strategy, customer service staff are encouraged to offer to call back a customer where they have limited credit available. We also encourage services to allow customers to contact LawAccess NSW from the service’s landline where customers do not have access to landlines or have no or limited credit available on mobile phones. 2.2 Online service Our website is a single access point to search for information about a legal problem or question. It allows access to easy to read legal resources such as factsheets, forms and publications from a range of government and non-government legal services such as Legal Aid NSW, Community Legal Centres and Courts. The website includes LawAssist, a website set up to assist people who have a problem in NSW and who are representing themselves. Each LawAssist topic gives: step by step guides to running a case instructions for filling out court forms checklists and frequently questions information on alternatives to court contacts for further information and service 2.3 Raising awareness of LawAccess NSW and other legal assistance services Since 2007 our communication program has included: implementation of our Communications Strategy 2007 2009 – design and distribution of the you Aboriginal or Torres Strait Islander & ‘Are Need Legal Help?’ resource in a range of formats development and implementation of our Communications Strategy - Older Persons development and implementation of our Communications Strategy - people from CALD communities development and implementation of our Communications Strategy people – with disability 2012 -2015 promotion of LawAccess Online including LawAssist 3. Feedback We learnt from the feedback received that each local Aboriginal community has different ways of raising awareness of services in its community. Some of the feedback we received included: most important way to raise awareness is to visit the community and put a face ‘The to the service…’ of mouth and one on one communication gets the word out…we can help with ‘Word this..’ protocol for the Community is to do this kind of (raising awareness) at a ‘The meeting of the Community Working party…’
service delivery strategy, customer service staff are encouraged to offer to call back a customer where they have limited credit available. We also encourage services to allow customers to contact LawAccess NSW from the service’s landline where customers do not have access to landlines or have no or limited credit available on mobile phones. 2.2 Online service Our website is a single access point to search for information about a legal problem or question. It allows access to easy to read legal resources such as factsheets, forms and publications from a range of government and non-government legal services such as Legal Aid NSW, Community Legal Centres and Courts. The website includes LawAssist, a website set up to assist people who have a problem in NSW and who are representing themselves. Each LawAssist topic gives: step by step guides to running a case instructions for filling out court forms checklists and frequently questions information on alternatives to court contacts for further information and service 2.3 Raising awareness of LawAccess NSW and other legal assistance services Since 2007 our communication program has included: implementation of our Communications Strategy 2007 – 2009 design and distribution of the ‘Are you Aboriginal or Torres Strait Islander & Need Legal Help?’ resource in a range of formats development and implementation of our Communications Strategy - Older Persons development and implementation of our Communications Strategy - people from CALD communities development and implementation of our Communications Strategy – people with disability 2012 -2015 promotion of LawAccess Online including LawAssist 3. Feedback We learnt from the feedback received that each local Aboriginal community has different ways of raising awareness of services in its community. Some of the feedback we received included: ‘The most important way to raise awareness is to visit the community and put a face to the service…’ ‘Word of mouth and one on one communication gets the word out…we can help with this..’ ‘The protocol for the Community is to do this kind of (raising awareness) at a meeting of the Community Working party…’
CommunicationsStrategy-AboriginalCommunities2013-2015A.docx