Ensure our future leaders are well-supported • to continue their development Continue to upgrade our ICT systems to • ensure they are modern and support our business processes Transform and simplify our business • Business Improvement processes to cut red tape We will identify opportunities to improve and Improve records management to ensure • enhance all of our business processes customer information is easy to access Implement e-commerce improvements • Continue to improve our contract management • Write English’ Wills • ‘plain Ensure all staff are well inducted and trained • Ensure that the organisation has the capability • to succeed in a major ICT upgrade project People and Culture Encourage staff to engage more actively in the • We will invest in our people and communities we serve create a rewarding environment Build a culture based on mutual respect, • in which to work personal accountability and support Continually improve Workplace Health and • Safety Continually promote Public Trustee services • Develop new business initiatives Financial Stability • Improve the transparency of our financial We will ensure the organisation remains profitable • framework and agreed fiscal targets Review perpetual trusts • THIS PAGE IS BLANK Relationship to the Attorney-General’s Department (AGD) Strategic Directions Public Trustee aligns its business objectives and customer-focused services with the AGD Strategic Directions and with Australia’s Strategic Plan (SSP), in particular the second
• Ensure our future leaders are well-supported to continue their development Business Improvement We will identify opportunities to improve and enhance all of our business processes • Continue to upgrade our ICT systems to ensure they are modern and support our business processes • Transform and simplify our business processes to cut red tape • Improve records management to ensure customer information is easy to access • Implement e-commerce improvements • Continue to improve our contract management • Write ‘plain English’ Wills People and Culture We will invest in our people and create a rewarding environment in which to work • Ensure all staff are well inducted and trained • Ensure that the organisation has the capability to succeed in a major ICT upgrade project • Encourage staff to engage more actively in the communities we serve • Build a culture based on mutual respect, personal accountability and support • Continually improve Workplace Health and Safety Financial Stability We will ensure the organisation remains profitable and agreed fiscal targets • Continually promote Public Trustee services • Develop new business initiatives • Improve the transparency of our financial framework • Review perpetual trusts THIS PAGE IS BLANK Relationship to the Attorney-General’s Department (AGD) Strategic Directions Public Trustee aligns its business objectives and customer-focused services with the AGD Strategic Directions and with Australia’s Strategic Plan (SSP), in particular the second
CommonFundsAnnRept2014-2015.docx