Changes made to the draft rules for the International Student Contract Dispute Resolution Scheme Following Sector Consultation Sections of Original Proposals Changes made following sector Concerns/Rationale for change the draft consultation rules for consultation N/A N/A The DRS should have a section to Charging a fee disadvantage students and state that the scheme is free to all may create barriers to accessing this scheme. users. The DRS will be reviewed in 2 years’ time. 3(1) Definition of Delete this definition. is not used in the rules, and should be “school” “school” covered by “providers”. 4(2) The claim may be made in writing Add: Claims made orally will be Sector feedback questions how oral claims or orally. recorded by the DRS Operator in should be treated, and suggests this writing and confirmed by the claimant. clarification. 5 Who may make a claim: An enrolled international student, a Students under 18 may need the help of An enrolled international student, former international student, or a parents or legal guardians to make a claim on a former international student, or person who intends to be, or is in the behalf of them. a person who intends to be, or is process of being enrolled by the in the process of enrolled by provider as an international student. the provider as an international Parents or legal guardians may make student. a claim on behalf of a student under the age of 18. 6 As soon as is reasonably As soon as is reasonably practicable It is suggested that we need a reasonable practicable after a claim is made, after a claim is made, The DRS timeframe for informing students and providers the DRS operator must give operator must give written notice to about the decision of the DRS Operator. written notice to the student and the student and the provider on its the provider on its decision to decision to accept the dispute or not accept the dispute or not. within 10 working days.
Changes made to the draft rules for the International Student Contract Dispute Resolution Scheme Following Sector Consultation Sections of the draft rules for consultation Original Proposals Changes made following sector consultation Concerns/Rationale for change N/A N/A The DRS should have a section to state that the scheme is free to all users. Charging a fee disadvantage students and may create barriers to accessing this scheme. The DRS will be reviewed in 2 years’ time. 3(1) Definition of “school” Delete this definition. “school” is not used in the rules, and should be covered by “providers”. 4(2) The claim may be made in writing or orally. Add: Claims made orally will be recorded by the DRS Operator in writing and confirmed by the claimant. Sector feedback questions how oral claims should be treated, and suggests this clarification. 5 Who may make a claim: An enrolled international student, a former international student, or a person who intends to be, or is in the process of enrolled by the provider as an international student. An enrolled international student, a former international student, or a person who intends to be, or is in the process of being enrolled by the provider as an international student. Parents or legal guardians may make a claim on behalf of a student under the age of 18. Students under 18 may need the help of parents or legal guardians to make a claim on behalf of them. 6 As soon as is reasonably practicable after a claim is made, the DRS operator must give written notice to the student and the provider on its decision to accept the dispute or not. As soon as is reasonably practicable after a claim is made, The DRS operator must give written notice to the student and the provider on its decision to accept the dispute or not within 10 working days. It is suggested that we need a reasonable timeframe for informing students and providers about the decision of the DRS Operator.
Changes-made-to-draft-DRS-rules-following-sector-consultation.docx