If you ask the Directorate to correct your personal information, we must take reasonable steps to correct and satisfy ourselves that the information is accurate, up to date, complete, relevant and not misleading in relation to the purpose it is held for. If we agree to correct information and that information has previously been disclosed to another agency, you may request that we notify the other agency of the possible need for them to correct that information. There may be reasons why we refuse to correct that information, for example, if we are required or authorised by law not to correct the information. If you have requested the Directorate to correct the personal information we hold about you, we must respond within 30 days of your request having been made. If we refuse to correct your personal information, you can ask us to attach or link a statement that you believe the information is incorrect to the information. We will not charge you any fees for making the request for correction, correcting the information or attaching a statement to the personal information. How to make a complaint Complaints about the Directorate’s handling of your personal information should be made in writing where possible, to the contact details below. We are able to assist you to lodge your complaint if required. Information about the Directorate’s complaints process is available . We will consider your complaint to work out how we can resolve your issue satisfactorily. We will try to acknowledge receipt of your complaint within five working days and respond to the complaint within 21 working days. If you are not satisfied with our response, you may ask for a review by a more senior officer or you can make a formal privacy complaint to the Information Privacy Commissioner under section 34 of the . The Office of the Australian Information Commissioner (OAIC) is an independent body that will assess your complaint and can make a determination that our actions are an interference with your privacy. The role of the Information Privacy Commissioner for the ACT is performed by the Australian Information Commissioner, including the handling of complaints against ACT public sector agencies. If your complaint is upheld by the Commissioner, you may be able to seek a remedy in the ACT Magistrates Court. Complaints made to the Information Privacy Commissioner must be in writing and include your name, address and telephone number, and provide details of the subject of your complaint. Exceptions to this requirement may be made by the Information Privacy Commissioner in circumstances where they consider an oral complaint appropriate. The Information Privacy Commissioner can be contacted on 1300 363 992 or via the .
If you ask the Directorate to correct your personal information, we must take reasonable steps to correct and satisfy ourselves that the information is accurate, up to date, complete, relevant and not misleading in relation to the purpose it is held for. If we agree to correct information and that information has previously been disclosed to another agency, you may request that we notify the other agency of the possible need for them to correct that information. There may be reasons why we refuse to correct that information, for example, if we are required or authorised by law not to correct the information. If you have requested the Directorate to correct the personal information we hold about you, we must respond within 30 days of your request having been made. If we refuse to correct your personal information, you can ask us to attach or link a statement that you believe the information is incorrect to the information. We will not charge you any fees for making the request for correction, correcting the information or attaching a statement to the personal information. How to make a complaint Complaints about the Directorate’s handling of your personal information should be made in writing where possible, to the contact details below. We are able to assist you to lodge your complaint if required. Information about the Directorate’s complaints process is available . We will consider your complaint to work out how we can resolve your issue satisfactorily. We will try to acknowledge receipt of your complaint within five working days and respond to the complaint within 21 working days. If you are not satisfied with our response, you may ask for a review by a more senior officer or you can make a formal privacy complaint to the Information Privacy Commissioner under section 34 of the . The Office of the Australian Information Commissioner (OAIC) is an independent body that will assess your complaint and can make a determination that our actions are an interference with your privacy. The role of the Information Privacy Commissioner for the ACT is performed by the Australian Information Commissioner, including the handling of complaints against ACT public sector agencies. If your complaint is upheld by the Commissioner, you may be able to seek a remedy in the ACT Magistrates Court. Complaints made to the Information Privacy Commissioner must be in writing and include your name, address and telephone number, and provide details of the subject of your complaint. Exceptions to this requirement may be made by the Information Privacy Commissioner in circumstances where they consider an oral complaint appropriate. The Information Privacy Commissioner can be contacted on 1300 363 992 or via the .
CMTEDD-Information-Privacy-Policy.docx