Module 16: Effectively Communicating with the Family 12 hours Time: Slide 16.0.1 Slide 16.0.2 Slide 16.0.3 Module Purpose: This module establishes the importance and need for good communication skills with families and others. Participants will review what has been learned in earlier modules and relate them to interviewing skills. Participants will to practice what they have learned and create their own style of interviewing. Learning Objective: Evaluate a Hotline call: 1) Identify what information has been acquired in each of the six domains; 2) Determine what questions could be asked in order to gain a robust perspective on the family, family dynamics and culture. Demonstrate key skills: active listening, reflection, empathy, disclosure, questioning, summarizing, and accurately reading non-verbal behaviors. Communicate difficult information and conflict resolution. Apply basic interviewing skills to facilitate information collection regarding children and their family dynamics. Demonstrate basic interview skills and strategies. Reconcile discrepancies among interviews and explain how that reconciliation was accomplished. Demonstrate how to document case notes. Notes: Unit 16.1: Basic Communicaiton Skills Time: 3 hours
Module 16: Effectively Communicating with the Family Time: 12 hours Slide 16.0.1 Slide 16.0.2 Slide 16.0.3 Module Purpose: This module establishes the importance and need for good communication skills with families and others. Participants will review what has been learned in earlier modules and relate them to interviewing skills. Participants will to practice what they have learned and create their own style of interviewing. Learning Objective: Evaluate a Hotline call: 1) Identify what information has been acquired in each of the six domains; 2) Determine what questions could be asked in order to gain a robust perspective on the family, family dynamics and culture. Demonstrate key skills: active listening, reflection, empathy, disclosure, questioning, summarizing, and accurately reading non-verbal behaviors. Communicate difficult information and conflict resolution. Apply basic interviewing skills to facilitate information collection regarding children and their family dynamics. Demonstrate basic interview skills and strategies. Reconcile discrepancies among interviews and explain how that reconciliation was accomplished. Demonstrate how to document case notes. Notes: Unit 16.1: Basic Communicaiton Skills Time: 3 hours
CoreMod16-PG062014.docx