Complaints Publication Report Firm Name: DJS(UK) Limited Period covered in this report: 01/02/2018 31/07/2018 – Brands/trading covered: PiggyBank Number of complaints opened by volume of business within (within Product/service period) reporting but grouping upheld of closed closed opened date) complaints complaints (at of of days days end 3 cause 3 reporting weeks Main Number Number within Provision period opened Percentage Percentage after 8 Percentage the closed complaints Intermediation Banking and per 1000 credit cards accounts N/A per 1000 Home Finance balances per 1000 sales outstanding Insurance and per 1000 per 1000 pure protection policies in force policies sold Decumulation per 1000 per 1000 and pensions policies sold policies sold per 1000 client Per 1000 sales Investments accounts or equivalent transactions Credit related (Recommended (Recommended only) per 1000 only) per 1000 2348 1205 N/A N/A 32% N/A accounts/loans
Complaints Publication Report Firm Name: DJS(UK) Limited Period covered in this report: 01/02/2018 – 31/07/2018 Brands/trading covered: PiggyBank Number of complaints opened by volume of business Product/service grouping Provision (at reporting period end date) Intermediation (within the reporting period) Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened Banking and credit cards per 1000 accounts N/A Home Finance per 1000 balances outstanding per 1000 sales Insurance and pure protection per 1000 policies in force per 1000 policies sold Decumulation and pensions per 1000 policies sold per 1000 policies sold Investments per 1000 client accounts Per 1000 sales or equivalent transactions Credit related (Recommended only) per 1000 accounts/loans (Recommended only) per 1000 2348 1205 N/A N/A 32% N/A
Complaints%20Publication%20Report%2001%20FCA.docx