Corporate Objective No 3: To Pursue and Deliver Excellence through Continuous Improvement Report on Board Action Plan Risk Description Current Controls Assurances Action By Whom Comment Risk Score End (Include DATE ADDED) Date L I S Rate 16. Delays in 3 4 12 High Dedicated Payroll Ongoing monitoring of Head of Outstanding queries payroll responding Liaison Officer and numbers of outstanding Shared are under active to pension queries Dedicated Payroll team payroll enquiries by Services management and may result in fines in place. both Pensions and volumes are from the Pensions Payroll teams. decreasing. A total of Regulator. There is Twice-weekly 191 queries have been also a wider conference calls Monthly Update to resolved from 1 Nov reputational risk between HSCPS and SMT 2015 to date, including associated with SSC Payroll. new queries. As at delays in the ability 8/12/15 the number of to provide HSC Pension Service outstanding queries is estimates. to have read only 163. access to HRPTS to deal with minor In the short term, issues/queries Pensions have released a staff
Corporate Objective No 3: To Pursue and Deliver Excellence through Continuous Improvement Report on Board Action Plan Risk Description (Include DATE ADDED) Current Risk Score Controls Assurances Action By Whom End Date Comment L I S Rate 16. Delays in payroll responding to pension queries may result in fines from the Pensions Regulator. There is also a wider reputational risk associated with delays in the ability to provide estimates. 3 4 12 High Dedicated Payroll Liaison Officer and Dedicated Payroll team in place. Twice-weekly conference calls between HSCPS and SSC Payroll. HSC Pension Service to have read only access to HRPTS to deal with minor issues/queries Ongoing monitoring of numbers of outstanding payroll enquiries by both Pensions and Payroll teams. Monthly Update to SMT Head of Shared Services Outstanding queries are under active management and volumes are decreasing. A total of 191 queries have been resolved from 1 Nov 2015 to date, including new queries. As at 8/12/15 the number of outstanding queries is 163. In the short term, Pensions have released a staff
CorporateRiskReport.docx