11. People in crisis who On going City and LAS and police can refer LAS and police can refer directly to access the NHS via 999 Hackney HTT and CHAMRAS and HTT. directly to HTT and can expect need to CCG, Local There is advice and support on the CHAMHRAS be met properly Authority and phone in ED Advice and support from local partners The Crisis line is live in ED Direct telephone are being Proposed 24/7 crisis line strengthened between 999, ELFT, HUH Improved into LAS and OOH with warm transfers. training Could be enhanced if OOH with LAS 12. Develop June CCG and LA Regular updates from CCG services directory was communications plan 2015 updated to include Crisis line. providers to primary care in around access ELFT Website updated to order to keep GPs informed include crisis line Websites GPs informed of changes services directory distributed to social care providers Improving Partnership working in City and Hackney 13 Section 75 agreement On-going ELFT and Already in place Completed with local authority Local providing joined up Authority health and social care 2. Access to support before crisis No. Action Timescale Led By Outcomes Summary progress against actions (include outcome measures where relevant) (RAG)
11. People in crisis who access the NHS via 999 can expect need to be met properly On going City and Hackney CCG, Local Authority and local partners LAS and police can refer directly to HTT and CHAMHRAS Advice and support from in ED Proposed 24/7 crisis line Improved into LAS training Could be enhanced if OOH with LAS LAS and police can refer directly to HTT and CHAMRAS and HTT. There is advice and support on the phone in ED The Crisis line is live Direct telephone are being strengthened between 999, ELFT, HUH and OOH with warm transfers. 12. Develop communications plan around access June 2015 CCG and LA Regular updates from providers to primary care in order to keep GPs informed Websites services directory distributed to social care providers CCG services directory was updated to include Crisis line. ELFT Website updated to include crisis line GPs informed of changes Improving Partnership working in City and Hackney 13 Section 75 agreement with local authority providing joined up health and social care On-going ELFT and Local Authority Already in place Completed 2. Access to support before crisis No. Action Timescale Led By Outcomes Summary progress against actions (include outcome measures where relevant) (RAG)
City-and-Hackney-CH-Template-Action-Plan-UpdatedVf1.docx