Be prepared to manage all aspects of the contract Upon contract implementation, C&SM activities All three areas must be actively managed • can be divided into three areas: service delivery management Decide how to organise your people to • relationship management manage each of the areas. You might contract administration assign a group or individual to each area or a single individual may cover two or more areas. Bear in mind that different areas will • require different skills and knowledge Put the people in place to manage the Contract, and ensure adequate resource is provided Contract management forms the interface Where possible, involve key contract • between demand (the customer organisation) and management staff in contract supply (the provider organisation) development. The individual or team responsible for contract Consider whether training is required for • management must have adequate knowledge contract management staff (business, contractual and technical) to understand both sides of the arrangement The skills and experience required to • manage the relationship may be different from those required to manage service delivery If you do not have expertise in house to • manage a contract consider training existing staff or recruiting an experienced professional contract manager Managing the supply chain Once a supplier or suppliers are chosen and the Effective contract management is critical • contract awarded, the tender process is in ensuring that good supply completed. At this point, there is considerable delivery management is implemented scope to work with suppliers to develop supply over the duration of the contract chain/service delivery capabilities Embed sustainability performance • criteria into the supplier programmes Ensure there is mechanism for feedback on Feedback from suppliers (as well as the • client performance client’s perspective on the supplier’s performance) increases the likelihood of problems and issues being promptly identified and resolved.
Be prepared to manage all aspects of the contract Upon contract implementation, C&SM activities can be divided into three areas: service delivery management relationship management contract administration • All three areas must be actively managed • Decide how to organise your people to manage each of the areas. You might assign a group or individual to each area or a single individual may cover two or more areas. • Bear in mind that different areas will require different skills and knowledge Put the people in place to manage the Contract, and ensure adequate resource is provided Contract management forms the interface between demand (the customer organisation) and supply (the provider organisation) The individual or team responsible for contract management must have adequate knowledge (business, contractual and technical) to understand both sides of the arrangement • Where possible, involve key contract management staff in contract development. • Consider whether training is required for contract management staff • The skills and experience required to manage the relationship may be different from those required to manage service delivery • If you do not have expertise in house to manage a contract consider training existing staff or recruiting an experienced professional contract manager Managing the supply chain Once a supplier or suppliers are chosen and the contract awarded, the tender process is completed. At this point, there is considerable scope to work with suppliers to develop supply chain/service delivery capabilities • Effective contract management is critical in ensuring that good supply delivery management is implemented over the duration of the contract • Embed sustainability performance criteria into the supplier programmes Ensure there is mechanism for feedback on client performance • Feedback from suppliers (as well as the client’s perspective on the supplier’s performance) increases the likelihood of problems and issues being promptly identified and resolved.
Contract%20%26%20Supplier%20Management%20-%20Planning%20%26%20Governance%20-%20Contract%20Management%20Checklist.docx