*Identifying pain points about a time when you have 2. *Insights and problem faced a significant personal or framing professional challenge. How did you think your way through it? What role did "innovative thinking” play in that process? No Written Submission Week of: XX-X Module 2: Clarify Upon Successful Required – Achieving Deep completion of this Datar, S.M., Chaturvedi, S. & Bowler, Patient/Customer week, you should be C.N. (2014). BMVSS: Changing Lives, Understanding able to: One Jaipur Homework *Design research 1. Identify pain points in – Limb at a Time making observations the customer. Assignment #2: Case Preparation - *Identifying pain points 2. Be able to frame Jaipur Limb and Freemark Abbey *Insights and problem problems to the customer Reflect on the Jaipur Limb case and be framing in a manageable way. (Abridged). HBS Case 9-115-009 prepared to discuss: Krasker, W. (1994). Freemark Abbey What are some of the innovations 1. Winery described in the case? How and why did these innovations 2. happen? Was there a process? . HBS Case 9-181-027 Reflect on the Freemark Abbey case and be prepared to discuss: Recommended What issues would you evaluate? 1. Recent Blog Post by Priti Lakhani You do not need to do the detailed 2. (MHCM 2013). How to Show Up, Not calculations, but describe your What to Say: approach(es) to the Engaged Empathy in Health Care problem. What alternatives would you 3. consider? care) Participation: Boodman, S.G. (2015). How to Teach Assignment 1 discussion and required Doctors Empathy reading discussion . The Atlantic. March 15, 2015.
*Identifying pain points *Insights and problem framing 2. about a time when you have faced a significant personal or professional challenge. How did you think your way through it? What role did "innovative thinking” play in that process? No Written Submission Week of: XX-X Module 2: Clarify – Achieving Deep Patient/Customer Understanding *Design research – making observations *Identifying pain points *Insights and problem framing Upon Successful completion of this week, you should be able to: 1. Identify pain points in the customer. 2. Be able to frame problems to the customer in a manageable way. Required Datar, S.M., Chaturvedi, S. & Bowler, C.N. (2014). BMVSS: Changing Lives, One Jaipur Limb at a Time (Abridged). HBS Case 9-115-009 Krasker, W. (1994). Freemark Abbey Winery . HBS Case 9-181-027 Recommended Recent Blog Post by Priti Lakhani (MHCM 2013). How to Show Up, Not What to Say: Engaged Empathy in Health Care care) Boodman, S.G. (2015). How to Teach Doctors Empathy . The Atlantic. March 15, 2015. Homework Assignment #2: Case Preparation - Jaipur Limb and Freemark Abbey Reflect on the Jaipur Limb case and be prepared to discuss: 1. What are some of the innovations described in the case? 2. How and why did these innovations happen? Was there a process? Reflect on the Freemark Abbey case and be prepared to discuss: 1. What issues would you evaluate? 2. You do not need to do the detailed calculations, but describe your approach(es) to the problem. 3. What alternatives would you consider? Participation: Assignment 1 discussion and required reading discussion
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