Table 1 - Where to direct your complaint Member of staff the complaint Complaint to be sent to: Complaint investigated by: Decision Appeal to: refers to: Member of Academy Academy Principal / Head SLT as delegated by Academy Principal / Head Governing Body (LGB) including teacher, support staff teacher Principal/Headteacher teacher etc Head teacher / Head of School / Chair LGB Member of the Executive Team of LGB CEO Principal / Governor or an independent investigator or a governor as agreed with BDAT CEO if an Executive Team =member) Executive Principal CEO Member of Executive Team as CEO of Trust Board delegated by CEO BDAT Central Team (not CEO) CEO Member of Executive Team as CEO of Trust Board delegated by CEO Chief Executive Officer (CEO) Chair of Trust Board Trustee(s) delegated by Chair of Chair of Panel delegated by Chair of Trust Board Trust Board or an independent Chair of Trust Board investigator Chair of Local Governing Body Clerk to LGB Member of Executive Team as CEO Chair of Trust Board delegated by CEO Chair of Trust Board Clerk to Trust Board As agreed with CEO external Chair of Trustee Panel of Trustee Appeal Panel – In all cases BDAT reserves the right to appoint an independent investigator. Charges or fees will apply to the academy where the staff member/volunteer works.
Table 1 - Where to direct your complaint Member of staff the complaint refers to: Complaint to be sent to: Complaint investigated by: Decision Appeal to: Member of Academy including teacher, support staff etc Academy Principal / Head teacher SLT as delegated by Principal/Headteacher Academy Principal / Head teacher Governing Body (LGB) Head teacher / Head of School / Principal / Governor Chair LGB Member of the Executive Team or an independent investigator or a governor as agreed with BDAT CEO if an Executive Team =member) of LGB CEO Executive Principal CEO Member of Executive Team as delegated by CEO CEO of Trust Board BDAT Central Team (not CEO) CEO Member of Executive Team as delegated by CEO CEO of Trust Board Chief Executive Officer (CEO) Chair of Trust Board Trustee(s) delegated by Chair of Trust Board or an independent investigator Chair of Panel delegated by Chair of Trust Board Chair of Trust Board Chair of Local Governing Body Clerk to LGB Member of Executive Team as delegated by CEO CEO Chair of Trust Board Chair of Trust Board Clerk to Trust Board As agreed with CEO – external Chair of Trustee Panel of Trustee Appeal Panel In all cases BDAT reserves the right to appoint an independent investigator. Charges or fees will apply to the academy where the staff member/volunteer works.
Complaints-Policy-Aug-18.docx