busy; response time; according to priority of each memory function.* * to be utilization; storage determined by agency's utilization requirements on a case-by-case basis. % of payment for each component is determined in QA Plan. REQUIRED SERVICE STANDARD MAXIMUM ALLOWABLE DEGREE METHOD OF SURVEILLANCE MAXIMUM PAYMENT OF DEVIATION REQUIREMENT PERCENTAGE FOR (AQL) MEETING/EXCEEDING THE AQL (Performance Requirements) (Performance (Quality Assurance) (Incentives) Standards) 9. New releases of software must Software adds value Base line functionality is met at Independent Verification and 100% payment for meeting all maintain previously provided and improves 100%. Validation (IV&V) for testing mandated requirements. functionality, providing existing Non critical functionality is met at new releases of software to Nonconformance is enhanced capabilities, or systems functionality without %* determine that previous unacceptable. corrections. negatively impacting *Values to be determined by functionality is improved. Payment is contingent on the existing Agency's requirement, on a amount or degree of operational basis. functionality delivered, Customer satisfaction is environment. according to priority of each measured through validated function.* customer complaints and * Value to be determined by the surveys. agency's requirement on a basis. Percentage of payment for each component
busy; response time; memory utilization; storage utilization according to priority of each function.* * to be determined by agency's requirements on a case-by-case basis. % of payment for each component is determined in QA Plan. REQUIRED SERVICE (Performance Requirements) STANDARD (Performance Standards) MAXIMUM ALLOWABLE DEGREE OF DEVIATION REQUIREMENT (AQL) METHOD OF SURVEILLANCE (Quality Assurance) MAXIMUM PAYMENT PERCENTAGE FOR MEETING/EXCEEDING THE AQL (Incentives) 9. New releases of software must maintain previously provided functionality, providing enhanced capabilities, or systems corrections. Software adds value and improves existing functionality without negatively impacting the existing operational environment. Base line functionality is met at 100%. Non critical functionality is met at %* *Values to be determined by Agency's requirement, on a basis. Independent Verification and Validation (IV&V) for testing new releases of software to determine that previous functionality is improved. Customer satisfaction is measured through validated customer complaints and surveys. 100% payment for meeting all mandated requirements. Nonconformance is unacceptable. Payment is contingent on amount or degree of functionality delivered, according to priority of each function.* * Value to be determined by the agency's requirement on a basis. Percentage of payment for each component
CONNECTIONS_II_Example-Performance-Based_SOW.docx