Quality Standard Outcome Numerator Denominator Data Source Goal/ Measure Benchmark All clients identified Engagement in Those Those Medical 60% of those through Outreach medical and escorted or contacted in appointment; contacted Services who are out of psychosocial having proof outreach will make an medical care or newly services; of session; Outreach log; appointment diagnosed will be attendance at with a referred to a Medical a medical medical Case Manager to initiate appointment and/or or re-initiate medical and/or psychosocial care. receiving provider; medication; Outreach staff will make Those out of All receiving All those link Client logs or file; 60% of those strong effort to follow up care or newly follow- up into care; linked to with all clients referred diagnosed are by call, visit, ECompas care will to a medical care linked to care; transported, have follow manager. Follow up or escorted up by should happen within 2 to care; outreach weeks of initial referral. worker; Client satisfaction Those receiving Client Completed Client satisfaction 75% of those surveys are conducted on outreach are expressed surveys; surveys; engaged into a regular basis, at least satisfied with satisfaction Survey results; care through annually, and the results outreach with services and client outreach of customer surveys are services; recommendations. report incorporated into the satisfaction provider’s plans and with the objectives. service.
Quality Standard Outcome Measure Numerator Denominator Data Source Goal/ Benchmark All clients identified through Outreach Services who are out of medical care or newly diagnosed will be referred to a Medical Case Manager to initiate or re-initiate medical care. Engagement in medical and psychosocial services; Those escorted or having proof of attendance at a medical appointment and/or receiving medication; Those contacted in outreach session; Medical appointment; Outreach log; 60% of those contacted will make an appointment with a medical and/or psychosocial provider; Outreach staff will make strong effort to follow up with all clients referred to a medical care manager. Follow up should happen within 2 weeks of initial referral. Those out of care or newly diagnosed are linked to care; All receiving follow- up by call, visit, transported, or escorted to care; All those link into care; Client logs or file; ECompas 60% of those linked to care will have follow up by outreach worker; Client satisfaction surveys are conducted on a regular basis, at least annually, and the results of customer surveys are incorporated into the provider’s plans and objectives. Those receiving outreach are satisfied with outreach services; Client expressed satisfaction with services Completed surveys; Client satisfaction surveys; Survey results; and client recommendations. 75% of those engaged into care through outreach report satisfaction with the service.
10.%20Outreach%202016.docx