2017 2018 Review of patient complaints summary of discussions/meeting – – C82075 Practice Name: Mead Medical Centre Practice Code: Date of review In attendance, Name & Title: meeting: Date Learning points / Patient What changes have been made complaint Description of complaint Actions arising from Number as a result of the complaint received the complaint 5/04/17 Aa 20 12 43 Administrative n/a n/a Clinical Pt not happy with treatment plan denied steriod – 22/05/17 PH 05/09/44 injection because of up and coming consultant appt Treat all patients the same Unhappy to change practices because moved out of area Checking when writing an OOH letter 09/08/17 and make sure all staff are ST 29/03/64 and was refused supply of medication when husband who else lives at the address was not aware of any changes 05/09/17 n/a none CC 13/06/72 Unhappy with Medication switches Use known locums where 25/08/17 n/a JS 12 12 84 Unhappy with Clinical consultation with locum possible Be aware patient now have Be mindful of how wording might 25/08/17 more access to records appear and be misinterpreted by a CC 31 05 2018 Unhappy with wording on consultation online patient 23/10/17 AL 25/03/17 Query medication dosage with child 17/01/18 SI 15 5 58 Questioned UCP not management plan of patient Check dob before booking Staff alerted of issues where possible 26/01/18 appts/ staff awareness/ alerts put on patients with similar CR 17/01/91 Similar name person put in appointment slot of patient significant event name http://www.unhs.co.uk/documents/scr-optoutform.pdf
2017 – 2018 Review of patient complaints – summary of discussions/meeting Practice Name: Mead Medical Centre Practice Code: C82075 In attendance, Name & Title: Date of review meeting: Date complaint received Patient Number Description of complaint Learning points / Actions arising from the complaint What changes have been made as a result of the complaint 5/04/17 Aa 20 12 43 Administrative n/a n/a 22/05/17 PH 05/09/44 Clinical – Pt not happy with treatment plan denied steriod injection because of up and coming consultant appt 09/08/17 ST 29/03/64 Unhappy to change practices because moved out of area and was refused supply of medication when husband was not Treat all patients the same and make sure all staff are aware of any changes Checking when writing an OOH letter who else lives at the address 05/09/17 CC 13/06/72 Unhappy with Medication switches n/a none 25/08/17 JS 12 12 84 Unhappy with Clinical consultation with locum Use known locums where possible n/a 25/08/17 CC 31 05 2018 Unhappy with wording on consultation Be aware patient now have more access to records online Be mindful of how wording might appear and be misinterpreted by a patient 23/10/17 AL 25/03/17 Query medication dosage with child 17/01/18 SI 15 5 58 Questioned UCP not management plan of patient 26/01/18 CR 17/01/91 Similar name person put in appointment slot of patient Check dob before booking appts/ staff awareness/ significant event Staff alerted of issues where possible alerts put on patients with similar name http://www.unhs.co.uk/documents/scr-optoutform.pdf
Complaints%20review%20template%202017-%202018%20CMMC.docx