customer the functional and project team to needs. specification. specifications. the Operations and Support What it delivers Vision Project plan Developed Tested, stable Operational document document solution solution service Operate Phase SMFs The Operate phase ensures that deployed IT services are operated, monitored, and supported in line with SLA targets. SMF Operations Service Monitoring Customer Service Problem and Control Management What it Defines, Observes IT service Provides with a Determines the root does documents, and health and initiates positive experience causes of problems executes the work remedial actions to and addresses and predicts future necessary to minimize the impact complaints or problems. efficiently and of service incidents issues. successfully operate and system events. IT services. What it Operations Guide IT health data Effective user Effective problem delivers service resolution Manage Layer The Manage Layer promotes consistency and accountability in planning and delivering IT services and provides the basis for developing and operating a resilient IT environment. SMF Governance, Risk, and Change and Team Compliance Configuration What it Supports, sustains, and Ensures changes are Organizes agile, flexible, does the organization while minimized and planned IT and scalable teams doing managing risks and services are robust. required work. constraints. What it IT objectives achieved; Known configurations and Clear accountabilities, delivers change and risk managed predictable adaptations. roles, and work and documented. assignments. Management Review Snapshots These snapshots outline the focus of the management reviews associated with each phase and layer. Plan Phase Review Service Alignment Portfolio
customer needs. the functional specification. and specifications. project team to the Operations and Support What it delivers Vision document Project plan document Developed solution Tested, stable solution Operational service Operate Phase SMFs The Operate phase ensures that deployed IT services are operated, monitored, and supported in line with SLA targets. SMF Operations Service Monitoring and Control Customer Service Problem Management What it does Defines, documents, and executes the work necessary to efficiently and successfully operate IT services. Observes IT service health and initiates remedial actions to minimize the impact of service incidents and system events. Provides with a positive experience and addresses complaints or issues. Determines the root causes of problems and predicts future problems. What it delivers Operations Guide IT health data Effective user service Effective problem resolution Manage Layer The Manage Layer promotes consistency and accountability in planning and delivering IT services and provides the basis for developing and operating a resilient IT environment. SMF Governance, Risk, and Compliance Change and Configuration Team What it does Supports, sustains, and the organization while managing risks and constraints. Ensures changes are minimized and planned IT services are robust. Organizes agile, flexible, and scalable teams doing required work. What it delivers IT objectives achieved; change and risk managed and documented. Known configurations and predictable adaptations. Clear accountabilities, roles, and work assignments. Management Review Snapshots These snapshots outline the focus of the management reviews associated with each phase and layer. Plan Phase Review Service Alignment Portfolio
Bridging%20from%20MOF%20Guidance%20to%20Microsoft%20Products%20-%20A%20Companion%20Guide.docx