If you change the password, please alert other colleagues in your service who are using the tool to the new password. A guide to where to get technical support for the Online TLDS is below: Issue Type Potential solutions Further Assistance Problems accessing Before starting the online TLDS, close all the login screen of the other software programs on the computer Funded kindergarten Insight Assessment Ensure the browsers (e.g. Internet Explorer, programs can refer to Platform Firefox, Google Chrome, etc.) meet the your IT contact or minimum browser and operating system State Library Victoria version requirements stated (SLV) Kindergarten IT Confirm that operating systems on the Program help desk devices are up-to-date with the latest patches weekdays and that they are virus and spyware free. phone (03) Check this with your ECEC technician if 8664 7001 - Regional unsure. Victoria 1800 629 835 Ensure that software (anti-virus, operating or system, etc.) updates are scheduled to run before or after online assessment periods. Check this with your ECEC technician if unsure. If you still cannot connect to the online TLDS, content filters, firewalls, and proxy servers should be configured to allow traffic using the sites and servers listed above. Check this with your IT support contact. The online TLDS server may be offline. Contact the State Library Victoria service desk to see if they are having an issue with their online assessment website. Problems with the Disable all pop-up blockers that may prevent display of fields within content (images, video, audio and special Contact SLV the online TLDS and character palettes) from being properly Kindergarten IT images that are displayed. The steps for this will vary Program helpdesk missing on screen depending on the browser that you are using. during the online TLDS session If the online TLDS Sufficient network bandwidth for the online Contact SLV session is running TLDS (along with all other non-online TLDS Kindergarten IT slowly related Internet traffic) should be determined Program helpdesk in advance (and preferably monitored) for all concurrent online TLDS sessions. If any device(s) that performs traffic shaping, packet prioritization or quality of service are used at the ECEC service site, the website addresses listed above should be given a high priority to guarantee the highest level of performance.
If you change the password, please alert other colleagues in your service who are using the tool to the new password. A guide to where to get technical support for the Online TLDS is below: Issue Type Potential solutions Further Assistance Problems accessing the login screen of the Insight Assessment Platform Before starting the online TLDS, close all other software programs on the computer Ensure the browsers (e.g. Internet Explorer, Firefox, Google Chrome, etc.) meet the minimum browser and operating system version requirements stated Confirm that operating systems on the devices are up-to-date with the latest patches and that they are virus and spyware free. Check this with your ECEC technician if unsure. Ensure that software (anti-virus, operating system, etc.) updates are scheduled to run before or after online assessment periods. Check this with your ECEC technician if unsure. If you still cannot connect to the online TLDS, content filters, firewalls, and proxy servers should be configured to allow traffic using the sites and servers listed above. Check this with your IT support contact. The online TLDS server may be offline. Contact the State Library Victoria service desk to see if they are having an issue with their online assessment website. Funded kindergarten programs can refer to your IT contact or State Library Victoria (SLV) Kindergarten IT Program help desk weekdays phone (03) 8664 7001 - Regional Victoria 1800 629 835 or Problems with the display of fields within the online TLDS and images that are missing on screen during the online TLDS session Disable all pop-up blockers that may prevent content (images, video, audio and special character palettes) from being properly displayed. The steps for this will vary depending on the browser that you are using. Contact SLV Kindergarten IT Program helpdesk If the online TLDS session is running slowly Sufficient network bandwidth for the online TLDS (along with all other non-online TLDS related Internet traffic) should be determined in advance (and preferably monitored) for all concurrent online TLDS sessions. If any device(s) that performs traffic shaping, packet prioritization or quality of service are used at the ECEC service site, the website addresses listed above should be given a high priority to guarantee the highest level of performance. Contact SLV Kindergarten IT Program helpdesk
2018%20Online%20TLDS%20Accessible%20Guide%20for%20EC%20Educators.docx