Don’t use a Don’t want Unaware of it Don’t have log in Unsuitable computer to details yet 4% 52% 40% 0% 4% (27 patients answered) Negative or neutral comments using the online booking service: don't know how to do online booking, or I would have tried.” “I No positive comments were made about using the online booking service. We asked: you get a reminder for your appointment today?’ ‘Did 14% 43% 43% said Yes said No were Not Applicable (28 patients answered) We asked: you find it difficult to get urgent appointments on the same day? ‘Do 63% 37% 0% said Yes said No were Not Applicable (30 patients answered) Negative or neutral comments about booking urgent appointments. Phone lines and availability of appointments: is hard to get through to book appointments. I have to ring at 8am and then again at 2pm.” “It I and other times I come to reception if I can’t get through.” “Sometimes too long on the phone and there needs to be more availability.” “It there are no appointments at 8am or 2pm.” “Sometimes is a big problem. I have attended urgent care in the past due to not being able to get an appointment on the “It day.” telephone is always engaged.” “The I have to come in to the surgery because the phone is engaged.” “Sometimes can be difficult but it depends when you get through on the phone.” “It no slots available once you manage to get through.” “There's phone but they are engaged. I rang from 8am but when I got through all the appointments had gone.” “I phone is constantly engaged and phoning at 8am and then again at 2pm is frustrating.” “The have to ring at 8am and then again at 2pm. It is very difficult and often nothing is available.” “Patients
Don’t use a computer Don’t want to Unaware of it Don’t have log in details yet Unsuitable 4% 52% 40% 0% 4% (27 patients answered) Negative or neutral comments using the online booking service: “I don't know how to do online booking, or I would have tried.” No positive comments were made about using the online booking service. We asked: ‘Did you get a reminder for your appointment today?’ 14% said Yes 43% said No 43% were Not Applicable (28 patients answered) We asked: ‘Do you find it difficult to get urgent appointments on the same day? 63% said Yes 37% said No 0% were Not Applicable (30 patients answered) Negative or neutral comments about booking urgent appointments. Phone lines and availability of appointments: “It is hard to get through to book appointments. I have to ring at 8am and then again at 2pm.” “Sometimes I and other times I come to reception if I can’t get through.” “It too long on the phone and there needs to be more availability.” “Sometimes there are no appointments at 8am or 2pm.” “It is a big problem. I have attended urgent care in the past due to not being able to get an appointment on the day.” “The telephone is always engaged.” “Sometimes I have to come in to the surgery because the phone is engaged.” “It can be difficult but it depends when you get through on the phone.” “There's no slots available once you manage to get through.” “I phone but they are engaged. I rang from 8am but when I got through all the appointments had gone.” “The phone is constantly engaged and phoning at 8am and then again at 2pm is frustrating.” “Patients have to ring at 8am and then again at 2pm. It is very difficult and often nothing is available.”
20170314_ColneRdPED_V3.1.docx