For most of the year we were organised around five customer-facing of business (BT Global Services, BT Business, BT Consumer, BT Wholesale, and Openreach), which were supported by our internal service unit, BT Technology, Service & Operations (BT TSO). Our acquisition of EE in January added a sixth line of business, and is bringing together the UK’s fastest mobile network with the largest superfast broadband network. This puts us in a great position to meet the growing demand for converged digital services from UK consumers, businesses, and the public sector. EE in this report We completed the EE acquisition on 29 January 2016, ten months into our financial year. We’ll integrate the new business into our non-financial reporting for 2016/17. The information and data in this report doesn’t include EE, unless we say otherwise. Our business Customers EE BT Global BT Business BT Consumer BT Wholesale Openreach We Services We sell We are the We provide We look acquired EE We help largest network after the on 29 around 6,200 and IT provider of products and network January corporate and services in the consumer services to that runs 2016, public sector UK and the broadband over 1,400 from the bringing customers. Republic of and local together We’ve Ireland. We in the exchange the UK’s consolidated are leaders in UK. We want Providers (CPs) to people’s fastest our position the to deepen in Great homes and mobile as a leading voice, our customer Britain. businesses. network global networking, relationships We sell with the business cloud services through services to largest and selling all CPs superfast broadband broadband, (including broadband provider. markets. TV, BT Sport parts of network. channels and BT) on an mobile equivalent services to and our customers basis. BT Technology, Service & Operations
For most of the year we were organised around five customer-facing of business (BT Global Services, BT Business, BT Consumer, BT Wholesale, and Openreach), which were supported by our internal service unit, BT Technology, Service & Operations (BT TSO). Our acquisition of EE in January added a sixth line of business, and is bringing together the UK’s fastest mobile network with the largest superfast broadband network. This puts us in a great position to meet the growing demand for converged digital services from UK consumers, businesses, and the public sector. EE in this report We completed the EE acquisition on 29 January 2016, ten months into our financial year. We’ll integrate the new business into our non-financial reporting for 2016/17. The information and data in this report doesn’t include EE, unless we say otherwise. Our business Customers EE We acquired EE on 29 January 2016, bringing together the UK’s fastest mobile network with the largest superfast broadband network. BT Global Services We help around 6,200 corporate and public sector customers. We’ve consolidated our position as a leading global business provider. BT Business We sell and IT services in the UK and the Republic of Ireland. We are leaders in the networking, cloud services and broadband markets. BT Consumer We are the largest provider of consumer broadband and in the UK. We want to deepen our customer relationships through selling broadband, TV, BT Sport channels and mobile services to our customers BT Wholesale We provide network products and services to over 1,400 Providers (CPs) in Great Britain. Openreach We look after the network that runs from the local exchange to people’s homes and businesses. We sell services to all CPs (including parts of BT) on an equivalent and basis. BT Technology, Service & Operations voice,
2016_BTDeliveringOurPurposeReport2015_16-Accessible.docx