Anyone found abusing the staff in person or on the telephone will be asked to leave the practice. This behaviour will be tolerated NOT Removal from the List In exceptional circumstances, a breakdown may occur between a doctor and his patient. If the breakdown is of a serious nature e.g. serious physical or verbal abuse to any member of the practice team, the doctors may feel that the doctor/patient relationship has been compromised. Steps may be taken to have the patient removed from the doctor’s list. Where possible, conciliation would always be the preferred route. Reasons for removal will be in writing.
Anyone found abusing the staff in person or on the telephone will be asked to leave the practice. This behaviour will NOT be tolerated Removal from the List In exceptional circumstances, a breakdown may occur between a doctor and his patient. If the breakdown is of a serious nature e.g. serious physical or verbal abuse to any member of the practice team, the doctors may feel that the doctor/patient relationship has been compromised. Steps may be taken to have the patient removed from the doctor’s list. Where possible, conciliation would always be the preferred route. Reasons for removal will be in writing.
Zero%20Tol%20Policy.docx