POST: Visiting Officer ESSENTIAL CRITERIA DESIRABLE CRITERIA HOW TESTED EDUCATION / QUALIFICATIONS English GCSE A-C or equivalent A qualification of demonstrable Certificates Maths GCSE grade A-C or equivalent relevance, e.g. business, finance, Application Or book keeping, accounting, Form Relevant experience within an customer service or an industry office/customer care environment. specific qualification, (e.g. banking) which is deemed equivalent to a NVQ Level 4/ILM Level 3 qualification or a level of competence in mathematical / numerical calculations which can be deemed equivalent. EXPERIENCE Previous experience of working with Experience of working with clients/customers which has included accounts, budgets, financial dealing with difficult or challenging information situations or Experience of cash handling in a Evidence of continued working environment SKILLS / ABILITIES The ability to communicate effectively, Able to work independently whilst Application (both verbally and in writing) with a also positively contributing to Form diverse range of people and the ability effective team working Interview to adapt communication style to best suit the recipient Able to perform standard mathematical functions with a high degree of accuracy Ability to manage / balance accounts with high level of accuracy IT literate with high levels of accuracy High level of organisational ability The ability to develop respectful and trusting relationships with a group of service users who will have a wide range of differing needs and issues. KNOWLEDGE / UNDERSTANDING An understanding of, and respect for, An understanding of adult social Application confidentiality in relation to all aspects care which can be further Form of the role. developed and enhanced Interview Working knowledge of benefit entitlements and passports to other benefits A knowledge of debt management techniques & strategies & ability to translate
POST: Visiting Officer ESSENTIAL CRITERIA DESIRABLE CRITERIA HOW TESTED EDUCATION / QUALIFICATIONS English GCSE A-C or equivalent Maths GCSE grade A-C or equivalent Or Relevant experience within an office/customer care environment. A qualification of demonstrable relevance, e.g. business, finance, book keeping, accounting, customer service or an industry specific qualification, (e.g. banking) which is deemed equivalent to a NVQ Level 4/ILM Level 3 qualification or a level of competence in mathematical / numerical calculations which can be deemed equivalent. Certificates Application Form EXPERIENCE Previous experience of working with clients/customers which has included dealing with difficult or challenging situations or Evidence of continued Experience of working with accounts, budgets, financial information Experience of cash handling in a working environment SKILLS / ABILITIES The ability to communicate effectively, (both verbally and in writing) with a diverse range of people and the ability to adapt communication style to best suit the recipient Able to perform standard mathematical functions with a high degree of accuracy Ability to manage / balance accounts with high level of accuracy IT literate with high levels of accuracy High level of organisational ability The ability to develop respectful and trusting relationships with a group of service users who will have a wide range of differing needs and issues. Able to work independently whilst also positively contributing to effective team working Application Form Interview KNOWLEDGE / UNDERSTANDING An understanding of, and respect for, confidentiality in relation to all aspects of the role. An understanding of adult social care which can be further developed and enhanced Working knowledge of benefit entitlements and passports to other benefits A knowledge of debt management techniques & strategies & ability to translate Application Form Interview
2018-03-Visiting-Officer-JD-PS.docx