Patients Requests/Comments and Suggestions Patient Comment Answer Time scale Change the 0844 number Patients can access the surgery Patients can now using a geographical tel number access the surgery a geographical telephone Pens now provided Should provide a pen with the suggestion/comment books in the waiting room The Expert Patient Surgery contacted ICI who run May 13 June 13 – Programme courses are the courses and they agreed to run from barbstaple and hold a 6 week course in the Bideford. Patients want village hall, Black Torrington then run nearer to home The course will run for 6 Alterations to the ramp Alterations were due summer July 2013 would allow easier access 2012, but with talk of a new built for patients in wheel chairs this was postponed. The ramp is scheduled to be altered this year More late opening to . The disappointing thing was the The Practice will accommodate employed satisfaction of opening hours need to discuss and persons which only showed 72%. review whether we The number of poor rating was could keep the 2%. phone manned between 1pm and This was puzzling to me in the 2pm sense that the practice provides 3 late surgeries. The surgery is The surgery will open from 8.30am and I am not remains open during sure as to why the score is poor. 1pm 2pm It may suggest from a previous discussion with the League of Friends of Blake House Surgery,
Patients Requests/Comments and Suggestions Patient Comment Answer Time scale Change the 0844 number Patients can access the surgery using a geographical tel number Patients can now access the surgery a geographical telephone Should provide a pen with the suggestion/comment books in the waiting room Pens now provided The Expert Patient Programme courses are run from barbstaple and Bideford. Patients want then run nearer to home Surgery contacted ICI who run the courses and they agreed to hold a 6 week course in the village hall, Black Torrington The course will run for 6 May 13 – June 13 Alterations to the ramp would allow easier access for patients in wheel chairs Alterations were due summer 2012, but with talk of a new built this was postponed. The ramp is scheduled to be altered this year July 2013 More late opening to accommodate employed persons . The disappointing thing was the satisfaction of opening hours which only showed 72%. The number of poor rating was 2%. This was puzzling to me in the sense that the practice provides 3 late surgeries. The surgery is open from 8.30am and I am not sure as to why the score is poor. It may suggest from a previous discussion with the League of Friends of Blake House Surgery, The Practice will need to discuss and review whether we could keep the phone manned between 1pm and 2pm The surgery will remains open during 1pm 2pm
Blake_House_Surgery_Patient_Report_2013_2014.docx