Describe your expectations from FNHA for implementation Project (e.g. project manager, business analyst, privacy analyst, end 4 3 Management user, super user, etc.) in terms of number of resources and time commitment. Describe your tools and methods for Risk Management Project 5 during the project life cycle (e.g.: Risk Areas, Solutions and 3 Management Plans, Managing the Risks, etc.) Project Explain the project scheduling for the different phases and 3 6 Management how you will achieve FNHA's critical milestones. Project Explain your approach for User Acceptance Testing (UAT) 7 3 Management before moving to production Post Go-Live Describe your company's post Go-Live support plan and 8 3 Support activities after implementation. Support Please provide a sample of your Service Level Agreement 9 Yes 3 Services (SLA) for support services Please describe your approach to implementation using client Support 10 staff and vendor resources. What is your approach to 2 Services transition to sustainment? Requirements Matrix Value Add – Importance ID Area Questions Mandatory (3= highest, 1=lowest) 1 Functional Please outline the add of selecting your solution 3
4 Project Management Describe your expectations from FNHA for implementation (e.g. project manager, business analyst, privacy analyst, end user, super user, etc.) in terms of number of resources and time commitment. 3 5 Project Management Describe your tools and methods for Risk Management during the project life cycle (e.g.: Risk Areas, Solutions and Plans, Managing the Risks, etc.) 3 6 Project Management Explain the project scheduling for the different phases and how you will achieve FNHA's critical milestones. 3 7 Project Management Explain your approach for User Acceptance Testing (UAT) before moving to production 3 8 Post Go-Live Support Describe your company's post Go-Live support plan and activities after implementation. 3 9 Support Services Please provide a sample of your Service Level Agreement (SLA) for support services Yes 3 10 Support Services Please describe your approach to implementation using client staff and vendor resources. What is your approach to transition to sustainment? 2 Requirements Matrix – Value Add ID Area Questions Mandatory Importance (3= highest, 1=lowest) 1 Functional Please outline the add of selecting your solution 3
2018RFP-10_Enterprise_Content_Management.docx