System Engineer • Desktop Support Engineer • Application Support Engineer • Technical Support Engineer • IT coordinator • Job description for the respective positions: Engineer Job Description: ➢ System engineers carry out a variety of tasks. Their jobs require a combination of abilities, including system design and analysis as well as communication, mathematical and business skills. They implement new systems, correct software errors in existing systems and improve performance through hardware upgrades. Roles & Responsibilities: ➢ Oversee the design, development and implementation of clients’ • specific computer systems needs. Proficiency in security is becoming increasingly important. In the • wake of recent breaches, many organizations are adding additional and more complex layers of security to their systems. Understand how the different departments in an organization need to • function together. This requires collaboration and a natural adeptness for intricate design. In many cases, designing specific pieces of software will be • necessary. Support Engineer Job Description ➢ Works across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems and requests. Responsible for answering IT requests via phone, email, live chat or instant message and explaining solutions in technical and nontechnical terms. Roles & Responsibilities ➢ Build and install PCs, telephone systems, wireless networks and • peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards Provides advice and guidance to colleagues regarding incidents • Maintain installed PCs, networks, telephone systems and peripherals • with routine maintenance Identify, log and resolve technical problems with software • applications or network systems Identify potential changes and system improvements to present to • senior team leaders for consideration and implementation Ensure that work is carried out within agreed service levels and in • accordance with department guidelines
• System Engineer • Desktop Support Engineer • Application Support Engineer • Technical Support Engineer • IT coordinator Job description for the respective positions: Engineer ➢ Job Description: System engineers carry out a variety of tasks. Their jobs require a combination of abilities, including system design and analysis as well as communication, mathematical and business skills. They implement new systems, correct software errors in existing systems and improve performance through hardware upgrades. ➢ Roles & Responsibilities: • Oversee the design, development and implementation of clients’ specific computer systems needs. • Proficiency in security is becoming increasingly important. In the wake of recent breaches, many organizations are adding additional and more complex layers of security to their systems. • Understand how the different departments in an organization need to function together. This requires collaboration and a natural adeptness for intricate design. • In many cases, designing specific pieces of software will be necessary. Support Engineer ➢ Job Description Works across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems and requests. Responsible for answering IT requests via phone, email, live chat or instant message and explaining solutions in technical and nontechnical terms. ➢ Roles & Responsibilities • Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards • Provides advice and guidance to colleagues regarding incidents • Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance • Identify, log and resolve technical problems with software applications or network systems • Identify potential changes and system improvements to present to senior team leaders for consideration and implementation • Ensure that work is carried out within agreed service levels and in accordance with department guidelines
201742.docx