employees whom deal directly with clients. Organization aware of physical environment as light, 4.33 0.75 72.20 0.000 décor and art sides permanently and continuously Service been provided through stationary 3.32 0.89 55.10 0.000 procedures and identified systems. Ref.: Field Study Data. Indicates from the above table, that all arithmetic means are larger than hypothesis mean (3) is which indicates to their acceptance to these phrases. Standard deviation to these phrases is about (0.75 0.99) which indicates to homogeneity of the phrases. – The probabilistic values for all phrases are less than the morale level (0.05) which indicates to the of differences with statistical significant. And this is proving the 1st hypothesis. 2nd Hypothesis: Prototypical of the steps and procedures of service providing in the organization, influencing on service quality control. Table (5) Arithmetic mean, standard deviation, the chi-square and probabilistic values Arithmetic standard probabilistic Phrase mean deviation values Organization placing policies, strategies, and clear 2.90 1.20 40.10 0.000 procedures to improve service quality. All employees are well known about these 3.20 0.87 47.13 0.000 policies, strategies, and procedures. Organization use additional manpower at 3.67 0.88 60.15 0.000 the time of heavy demand for service. Organization uses the advance 3.88 0.92 43.90 0.000 booking for obtaining the service.
employees whom deal directly with clients. Organization aware of physical environment as light, décor and art sides permanently and continuously 4.33 0.75 72.20 0.000 Service been provided through stationary procedures and identified systems. 3.32 0.89 55.10 0.000 Ref.: Field Study Data. Indicates from the above table, that all arithmetic means are larger than hypothesis mean (3) is which indicates to their acceptance to these phrases. Standard deviation to these phrases is about (0.75 – 0.99) which indicates to homogeneity of the phrases. The probabilistic values for all phrases are less than the morale level (0.05) which indicates to the of differences with statistical significant. And this is proving the 1st hypothesis. 2nd Hypothesis: Prototypical of the steps and procedures of service providing in the organization, influencing on service quality control. Table (5) Arithmetic mean, standard deviation, the chi-square and probabilistic values Phrase Arithmetic mean standard deviation probabilistic values Organization placing policies, strategies, and clear procedures to improve service quality. 2.90 1.20 40.10 0.000 All employees are well known about these policies, strategies, and procedures. 3.20 0.87 47.13 0.000 Organization use additional manpower at the time of heavy demand for service. 3.67 0.88 60.15 0.000 Organization uses the advance booking for obtaining the service. 3.88 0.92 43.90 0.000
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