Goal 3-DSS Capitalize on opportunities to improve automation and the use of updated technology Utilize the 2015 DSS Organizational Assessment as a blueprint Objective #1 Baseline Data Organizational Assessment Findings Activities Lead Person Partners Timeframe N=new; E=existing Increase participation in regional and HHS Director E- Pender Co. state-wide trainings to understand and DSS Program Govt. implement state automated programs that Managers and N-DSS Regional will increase efficiency and improve supervisors Consultants customer service Increase internal training to utilize current HHS Director N-DSS Regional On-going technology for service delivery DSS Program Consultants Managers and E-Pender Co. IT supervisors Promote networking opportunities with HHS Director E- Pender Co. On-going and regional consultants as well as regional DSS Program Govt. peers to enhance knowledge of new Managers and technology that is currently available for supervisors service delivery 25 Goal 1-HHS Maintain a highly competent health and services workforce that includes required and necessary training to meet job and/or licensure expectations Objective #1 To assure a highly competent and professional staff Baseline Data Resource Data Activities Lead Person Partners Timeframe N=new; E=existing Identify training opportunities for staff in the HHS Director E- Pender Co. On-going areas of confidentiality, safety at the DSS Program Govt. worksite, customer service, cultural Managers and E-Human competency and legal training as well as supervisors Resources continuing education to meet job/licensure E-NC DHHS expectations Work closely with Human Resources to HHS Director E- Pender Co. On-going assure all new staff meet qualifications for DSS Program Govt. the position hired as well as assessing Managers and current employee position classifications to supervisors verify appropriately held education and HR Director training
Goal 3-DSS Capitalize on opportunities to improve automation and the use of updated technology Objective #1 Utilize the 2015 DSS Organizational Assessment as a blueprint Baseline Data Organizational Assessment Findings Activities Lead Person Partners N=new; E=existing Timeframe Increase participation in regional and state-wide trainings to understand and implement state automated programs that will increase efficiency and improve customer service HHS Director DSS Program Managers and supervisors E- Pender Co. Govt. N-DSS Regional Consultants Increase internal training to utilize current technology for service delivery HHS Director DSS Program Managers and supervisors N-DSS Regional Consultants E-Pender Co. IT On-going Promote networking opportunities with and regional consultants as well as regional peers to enhance knowledge of new technology that is currently available for service delivery HHS Director DSS Program Managers and supervisors E- Pender Co. Govt. On-going 25 Goal 1-HHS Maintain a highly competent health and services workforce that includes required and necessary training to meet job and/or licensure expectations Objective #1 To assure a highly competent and professional staff Baseline Data Resource Data Activities Lead Person Partners N=new; E=existing Timeframe Identify training opportunities for staff in the areas of confidentiality, safety at the worksite, customer service, cultural competency and legal training as well as continuing education to meet job/licensure expectations HHS Director DSS Program Managers and supervisors E- Pender Co. Govt. E-Human Resources E-NC DHHS On-going Work closely with Human Resources to assure all new staff meet qualifications for the position hired as well as assessing current employee position classifications to verify appropriately held education and training HHS Director DSS Program Managers and supervisors HR Director E- Pender Co. Govt. On-going
2016-2020-Strategic-Plan-for-Pender-County-Health-Department.docx