11 September Clinical November. meeting. Commissioning account of the 18/10/2017 Group (CCG) time this event Update occurred and the received from ongoing Louis monitoring of the regarding the Trust’s effectiveness performance it of the revised was form as acknowledged follows: that the current Lois Wreathall, referral process West CCG, has been reported that embedded into there have no practice now for further issues or an additional two complaints years. In this since the context it was revised form considered has been whether a change introduced. of any language 18/10/2017 - may increase the COMPLETED potential risk of confusion. there are four hour assessments being requested GPs have the option of ringing this through to the Trust’s Access and Assessment
Clinical Commissioning Group (CCG) 11 November. account of the time this event occurred and the ongoing monitoring of the Trust’s performance it was acknowledged that the current referral process has been embedded into practice now for an additional two years. In this context it was considered whether a change of any language may increase the potential risk of confusion. there are four hour assessments being requested GPs have the option of ringing this through to the Trust’s Access and Assessment September meeting. 18/10/2017 Update received from Louis regarding the effectiveness of the revised form as follows: Lois Wreathall, West CCG, reported that there have no further issues or complaints since the revised form has been introduced. 18/10/2017 - COMPLETED
2017.11.30-Appendix-B-Action-Plan-for-CSP-Updated-18-October-2017.docx