territorial Building Technology Transfer Forum, and the National Round Table for Environment and the Economy. Performance Measurement Results Goal: Effective and efficient delivery of asset management services to meet client needs. Prior Years’ Results 2016/17 2016/17 Performance Measure 2013/14 2014/15 2015/16 Target Result Client Satisfaction – 97% 95% 88% 80% 88% Facility Planning Client Satisfaction – Technical Support 98% 95% 94% 80% 96% Services To evaluate Facility Planning Services’ and Technical Support Services’ performance each year, or telephone client satisfaction surveys are conducted with those clients who are the major clients for that year of operations. For 2016/17, four (4) surveys were conducted for Facility Planning Services and eighteen (18) surveys were conducted for Technical Support Services. Each survey asked specific questions related to quality and clarity, schedule and time, professionalism, communications, teamwork skills, technical skills and overall client satisfaction. Clients were also asked to suggest ways of improving performance for 2017/18. In 2016/17, the Facility Planning Services achieved a client satisfaction rating of 88% and Technical Support Services achieved a client satisfaction rating of 96%, both exceeding the target for these measures. The Division has consistently met the target for these two client satisfaction surveys for the past five years. Prior Years’ Results 2016/17 2016/17 Performance Measure 2013/14 2014/15 2015/16 Target Result Infrared Thermal Scanning Surveys / 11 / 9 13/5 13/11 10 / 5 14/2 Detailed Energy Audits
Building Technology Transfer Forum, and the National Round Table for Environment and the Economy. Performance Measurement Results Goal: Effective and efficient delivery of asset management services to meet client needs. Prior Years’ Results Performance Measure 2013/14 2014/15 2015/16 2016/17 Target 2016/17 Result Client Satisfaction – Facility Planning 97% 95% 88% 80% 88% Client Satisfaction – Technical Support Services 98% 95% 94% 80% 96% To evaluate Facility Planning Services’ and Technical Support Services’ performance each year, or telephone client satisfaction surveys are conducted with those clients who are the major clients for that year of operations. For 2016/17, four (4) surveys were conducted for Facility Planning Services and eighteen (18) surveys were conducted for Technical Support Services. Each survey asked specific questions related to quality and clarity, schedule and time, professionalism, communications, teamwork skills, technical skills and overall client satisfaction. Clients were also asked to suggest ways of improving performance for 2017/18. In 2016/17, the Facility Planning Services achieved a client satisfaction rating of 88% and Technical Support Services achieved a client satisfaction rating of 96%, both exceeding the target for these measures. The Division has consistently met the target for these two client satisfaction surveys for the past five years. Prior Years’ Results Performance Measure 2013/14 2014/15 2015/16 2016/17 Target 2016/17 Result Infrared Thermal Scanning Surveys / Detailed Energy Audits 11 / 9 13/5 13/11 10 / 5 14/2 territorial
2016-2017_performance_measurement_report_nov_22_vip.docx