Emergency services response and identifies Nurses etc. All contributing to the ability to Department frequent attendees continually reduce A/E attendance and Referrals to community services resultant Hospital admissions. promptly will reduce risk of attendance Understanding patient’s patterns will help development of pathway for better management to prevent 2 Thorough routine From April CCG Reduction in the number of incidents, Being effectively contract monitored and review of incidents, 2015 Oxleas NHS SUI’s and reportable events across all managed accidents and FT All providers complaints through Providers Improvement in service quality will CQRG to identify lead to reduced vulnerability of and reduce patterns patients and more effective / areas of interventions prevalence Better use of advocacy services by patients and carers will help inform service improvement Staff safety 1 Thorough routine From April CCG Reduction in the number of incidents, effectively contract monitored and review of incidents, 2015 Oxleas NHS SUI’s and reportable events across all managed accidents and FT providers complaints through All Providers Improvement in service quality will Contract lead to reduced vulnerability of staff Management Board and more effective interventions to identify and reduce patterns / areas of prevalence Primary care response
Emergency Department services response and identifies frequent attendees Referrals to community services promptly will reduce risk of Understanding patient’s patterns will help development of pathway for better management to prevent attendance Nurses etc. All contributing to the ability to continually reduce A/E attendance and resultant Hospital admissions. 2 Thorough routine review of incidents, accidents and complaints through CQRG to identify and reduce patterns / areas of prevalence From April 2015 CCG Oxleas NHS FT All Providers Reduction in the number of incidents, SUI’s and reportable events across all providers Improvement in service quality will lead to reduced vulnerability of patients and more effective interventions Better use of advocacy services by patients and carers will help inform service improvement Being effectively contract monitored and managed Staff safety 1 Thorough routine review of incidents, accidents and complaints through Contract Management Board to identify and reduce patterns / areas of prevalence From April 2015 CCG Oxleas NHS FT All Providers Reduction in the number of incidents, SUI’s and reportable events across all providers Improvement in service quality will lead to reduced vulnerability of staff and more effective interventions effectively contract monitored and managed Primary care response
Bromley-Draft-CC-Action-Plan-Updated.docx