Issue Type Potential solutions Further Assistance If you have been able The Online TLDS server may be dropping out Contact the SLV to log into the Online every now and then. Contact the SLV help Kindergarten IT TLDS, but the session desk to see if they are having an issue with Program helpdesk keeps dropping out the Insight Assessment Platform. If the problem persists, to help network interruptions, session timeouts on proxy servers and other devices should be set to values greater than the average time it takes to write a TLDS. This will help limit network interruptions while using the Online TLDS. Problems with login Check whether other users within your service If the reset password password or forgotten have changed the password. function is not working password If no one has changed the password or the or if problems persist password has been forgotten reset the contact SLV password. Kindergarten IT Program helpdesk Unsure of what Refer to the Online TLDS User Guide information should be Refer to Section 6 of the Transition: A Positive entered into specific Start to School Resource Kit fields within the Online TLDS The school the will Select the is not listed’ box. If the ‘School be attending next year school is an independent or catholic school, it does not appear in the may not be on the list- in this case print out a drop down list. copy of the TLDS so it can be manually or emailed to the school and select the but not sent via Insight’ option. ‘Completed If the school is a Victorian Government School and is not on the list, check the name of the school, spelling of the school name. If problems persist please report the details to Can I change the Changes cannot be made to the format of the format of the TLDS? Transition statement.
Issue Type Potential solutions Further Assistance If you have been able to log into the Online TLDS, but the session keeps dropping out The Online TLDS server may be dropping out every now and then. Contact the SLV help desk to see if they are having an issue with the Insight Assessment Platform. If the problem persists, to help network interruptions, session timeouts on proxy servers and other devices should be set to values greater than the average time it takes to write a TLDS. This will help limit network interruptions while using the Online TLDS. Contact the SLV Kindergarten IT Program helpdesk Problems with login password or forgotten password Check whether other users within your service have changed the password. If no one has changed the password or the password has been forgotten reset the password. If the reset password function is not working or if problems persist contact SLV Kindergarten IT Program helpdesk Unsure of what information should be entered into specific fields within the Online TLDS Refer to the Online TLDS User Guide Refer to Section 6 of the Transition: A Positive Start to School Resource Kit The school the will be attending next year does not appear in the drop down list. Select the ‘School is not listed’ box. If the school is an independent or catholic school, it may not be on the list- in this case print out a copy of the TLDS so it can be manually or emailed to the school and select the ‘Completed but not sent via Insight’ option. If the school is a Victorian Government School and is not on the list, check the name of the school, spelling of the school name. If problems persist please report the details to Can I change the format of the TLDS? Changes cannot be made to the format of the Transition statement.
2018%20Online%20TLDS%20Accessible%20Guide%20for%20EC%20Educators.docx