Measure Description: There is a low number of satisfaction surveys completed and returned once offered to patients due to a number of factors. Objective: To increase the number of surveys offered to patients, as well as increase the return rate. Those responsible for Monitoring: Peer Support Director and Peer Support Team Leader will be responsible for developing tracking tools to monitor survey due dates and surveys that are offered, refused, and completed. Peer Support Staff will be responsible for offering surveys to patients and tracking them until the responsibility can be assigned to one person. Methods of Monitoring: Biweekly supervision check-ins Monthly tracking sheets/reports submitted for review Methods of Reporting: Patient Satisfaction Survey Tracking Sheet Completed surveys entered into spreadsheet/database Unit: All patient care/residential units Baseline: Determined from previous year’s data. Quarterly Targets: Quarterly targets vary on unit baseline with the end target being 50%. Survey Return Unit Target 1Q2017 2Q2017 3Q2017 4Q2017 YTD Rate The inpatient 8% 50% 59% 92% 52% consumer survey is 1/13 4/8 10/17 LK 50% 11/12 26/50 the primary tool for 0% 90% 14% 44% 30% collecting data on 0/12 9/10 2/14 LS 50% 4/9 15/45 how patients feel 0% 25% 48% 52% 33% about the services 0/18 6/24 13/27 UK 50% 12/23 31/92 they are provided at 16% 44% 60% 50% 41% the hospital. 1/6 7/16 3/5 50% US 2/4 13/31 4% 45% 41% 60% 38% Overall 2/49 26/58 28/68 29/48 85/223 Comments: Percentages are calculated based on the number of people eligible to receive a survey vs. the number of people who completed the surveys. Inpatient Consumer Survey Results: 1Q 2Q 3Q 4Q YTD 2017 2017 2017 2017 Average
Measure Description: There is a low number of satisfaction surveys completed and returned once offered to patients due to a number of factors. Objective: To increase the number of surveys offered to patients, as well as increase the return rate. Those responsible for Monitoring: Peer Support Director and Peer Support Team Leader will be responsible for developing tracking tools to monitor survey due dates and surveys that are offered, refused, and completed. Peer Support Staff will be responsible for offering surveys to patients and tracking them until the responsibility can be assigned to one person. Methods of Monitoring: Biweekly supervision check-ins Monthly tracking sheets/reports submitted for review Methods of Reporting: Patient Satisfaction Survey Tracking Sheet Completed surveys entered into spreadsheet/database Unit: All patient care/residential units Baseline: Determined from previous year’s data. Quarterly Targets: Quarterly targets vary on unit baseline with the end target being 50%. Survey Return Rate Unit Target 1Q2017 2Q2017 3Q2017 4Q2017 YTD The inpatient consumer survey is the primary tool for collecting data on how patients feel about the services they are provided at the hospital. LK 50% 8% 1/13 50% 4/8 59% 10/17 92% 11/12 52% 26/50 LS 50% 0% 0/12 90% 9/10 14% 2/14 44% 4/9 30% 15/45 UK 50% 0% 0/18 25% 6/24 48% 13/27 52% 12/23 33% 31/92 US 50% 16% 1/6 44% 7/16 60% 3/5 50% 2/4 41% 13/31 Overall 4% 2/49 45% 26/58 41% 28/68 60% 29/48 38% 85/223 Comments: Percentages are calculated based on the number of people eligible to receive a survey vs. the number of people who completed the surveys. Inpatient Consumer Survey Results: 1Q 2017 2Q 2017 3Q 2017 4Q 2017 YTD Average
2017Q4.docx