Drawing on a Diverse Evidence product innovation and safety regulation; and Base increasing awareness of consumer rights. In addition to significant public consultation, the review also drew on the Australian Consumer Survey 2016 The insightful responses to the policy challenges (ACS). The ACS involved 5,408 consumer surveys and contributed to the development of CAANZ’s findings 1,210 business surveys, which were conducted in and proposals. November 2015 and February 2016 respectively. The ACS looked at trends in consumer and business perceptions, behaviours and experiences as well as Implementing the Findings areas of consumer detriment and areas of burden to business. The key findings are included on page 6 of the The Report outlined a reform package for ACS (and summarised in the infographic below). consumer affairs ministers to consider. For legislative CAANZ also commissioned the Queensland University of proposals, the report also set out a staged Technology (QUT) to undertake a study of consumer implementation process under which: policy frameworks in comparable countries (such as the legislative reforms that are well-developed European Union, the United Kingdom, United States, and do not require formal regulatory impact Canada and Singapore). The QUT study provided a assessment would be implemented first; strong point of reference to compare many of the Final and Report’s findings. reforms that require further development CAANZ ensured a broad of experts were consulted, ahead of preparing legislative proposals will including using Mindhive, which is an online platform be fully developed so that they can be put to for policy professionals exchanging views. ministers at a later date for decision. The ACL Review Secretariat three challenges: As regulator actions do not require legislative change, digital content and consumer protection; they do not necessarily require formal ministerial approval and are able to commence as priorities.
Drawing on a Diverse Evidence Base In addition to significant public consultation, the review also drew on the Australian Consumer Survey 2016 (ACS). The ACS involved 5,408 consumer surveys and 1,210 business surveys, which were conducted in November 2015 and February 2016 respectively. The ACS looked at trends in consumer and business perceptions, behaviours and experiences as well as areas of consumer detriment and areas of burden to business. The key findings are included on page 6 of the ACS (and summarised in the infographic below). CAANZ also commissioned the Queensland University of Technology (QUT) to undertake a study of consumer policy frameworks in comparable countries (such as the European Union, the United Kingdom, United States, Canada and Singapore). The QUT study provided a strong point of reference to compare many of the Final Report’s findings. CAANZ ensured a broad of experts were consulted, including using Mindhive, which is an online platform for policy professionals exchanging views. The ACL Review Secretariat three challenges: digital content and consumer protection; product innovation and safety regulation; and increasing awareness of consumer rights. The insightful responses to the policy challenges contributed to the development of CAANZ’s findings and proposals. Implementing the Findings The Report outlined a reform package for consumer affairs ministers to consider. For legislative proposals, the report also set out a staged implementation process under which: legislative reforms that are well-developed and do not require formal regulatory impact assessment would be implemented first; and reforms that require further development ahead of preparing legislative proposals will be fully developed so that they can be put to ministers at a later date for decision. As regulator actions do not require legislative change, they do not necessarily require formal ministerial approval and are able to commence as priorities.
Year-in-Review-FINAL-22-March-2018.docx