Where Complaints come from Complaints may come from any person, or anyone acting directly on behalf of that person or an organisation that has a legitimate interest in the work of the National Guardian Office. A complaint can be received verbally, by phone, by email or in writing. What we cannot look into We cannot investigate individual whistleblowing cases, look at the merits of such cases, or provide a remedy for them NHS Trusts, workers can raise concerns using their local whistleblowing policy. You can find more details at the following link: http://www.cqc.org.uk/content/other-organisations-contact-advice-or-raise-concerns We cannot review complaints made about adult social care or independent healthcare providers. We will not look into complaints connected with contractual or commercial disputes involving the National Guardian’s office. Confidentiality All complaint information will be handled sensitively, telling only those who need to know and following any relevant data protection requirements. How to make a complaint Written complaints can be sent to the National Guardian at the National Guardian Office, 151 Buckingham Palace Road, London SW1W 9SZ or by e-mail at enquiries@nationalguardianoffice.org.uk. You can also call our Customer service centre on 0300 067 9000 or talk to a member of staff at one of our events. Any complaints made in the person will be followed up, to record consent and clarify nature of complaint. Resolving Complaints
Where Complaints come from Complaints may come from any person, or anyone acting directly on behalf of that person or an organisation that has a legitimate interest in the work of the National Guardian Office. A complaint can be received verbally, by phone, by email or in writing. What we cannot look into We cannot investigate individual whistleblowing cases, look at the merits of such cases, or provide a remedy for them NHS Trusts, workers can raise concerns using their local whistleblowing policy. You can find more details at the following link: http://www.cqc.org.uk/content/other-organisations-contact-advice-or-raise-concerns We cannot review complaints made about adult social care or independent healthcare providers. We will not look into complaints connected with contractual or commercial disputes involving the National Guardian’s office. Confidentiality All complaint information will be handled sensitively, telling only those who need to know and following any relevant data protection requirements. How to make a complaint Written complaints can be sent to the National Guardian at the National Guardian Office, 151 Buckingham Palace Road, London SW1W 9SZ or by e-mail at enquiries@nationalguardianoffice.org.uk. You can also call our Customer service centre on 0300 067 9000 or talk to a member of staff at one of our events. Any complaints made in the person will be followed up, to record consent and clarify nature of complaint. Resolving Complaints
20170518-ngo-complaints-policy-v3.docx