Appendix 3: Reception Guidance on Answering Telephone Calls Non Welsh Speaker Learner Fluent/Intermediate Speaker Greeting - Bore/Prynhawn da Brecon Greeting Bore/Prynhawn da Brecon Beacons Greeting Bore/Prynhawn da Brecon – – Beacons National Park. National Park. Beacons National Park. If spoken to in Welsh and member of If spoken to in Welsh and you cannot fully respond If the caller is a Welsh Speaker: staff cannot respond please say: please say: Continue the call in Welsh asking sorry I am not a Welsh Speaker. ddrwg gen i dw i’n dysgu Cymraeg” Sorry I’m “I’m “Mae’n – allai i helpu chi?” - How can I help “Sut Can I transfer you to someone who is?” learning Welsh you. If the answer is yes: then If the caller needs to speak to an Officer Then ask for a brief summary of the call Can I transfer you to a fluent Welsh Speaker? who doesn’t speak Welsh, please let them before using the of Welsh speakers” know this by saying: “list Most Welsh speaking callers will normally revert to to transfer to the appropriate Officer. English but if they’d prefer to speak to a fluent Welsh anffodus mae ...... dim yn siarad “Yn If not: speaker ask for a brief summary of the call before Cymraeg” using the of Welsh speakers” to transfer to the “list And the caller is happy to proceed with Unfortunately .... doesn’t speak Welsh appropriate Officer. the conversation in English please This is just a courteous gesture and most continue to deal with the call as normal. If the caller is happy to proceed with the conversation callers are happy with this. in English please continue to deal with the call as To end the call: normal. To end the call: Please use or yn fawr” “Diolch” “Diolch To end the call: Please use or yn fawr” “Diolch” “Diolch you). (Thank (Thank you). Please use or yn fawr” (Thank you). “Diolch” “Diolch Useful Phrases
Appendix 3: Reception Guidance on Answering Telephone Calls Non Welsh Speaker Learner Fluent/Intermediate Speaker Greeting - Bore/Prynhawn da Brecon Beacons National Park. If spoken to in Welsh and member of staff cannot respond please say: “I’m sorry I am not a Welsh Speaker. Can I transfer you to someone who is?” If the answer is yes: Then ask for a brief summary of the call before using the “list of Welsh speakers” to transfer to the appropriate Officer. If not: And the caller is happy to proceed with the conversation in English please continue to deal with the call as normal. To end the call: Please use “Diolch” or “Diolch yn fawr” (Thank you). Greeting – Bore/Prynhawn da Brecon Beacons National Park. If spoken to in Welsh and you cannot fully respond please say: “Mae’n ddrwg gen i dw i’n dysgu Cymraeg” – Sorry I’m learning Welsh then Can I transfer you to a fluent Welsh Speaker? Most Welsh speaking callers will normally revert to English but if they’d prefer to speak to a fluent Welsh speaker ask for a brief summary of the call before using the “list of Welsh speakers” to transfer to the appropriate Officer. If the caller is happy to proceed with the conversation in English please continue to deal with the call as normal. To end the call: Please use “Diolch” or “Diolch yn fawr” (Thank you). Greeting – Bore/Prynhawn da Brecon Beacons National Park. If the caller is a Welsh Speaker: Continue the call in Welsh asking “Sut allai i helpu chi?” - How can I help you. If the caller needs to speak to an Officer who doesn’t speak Welsh, please let them know this by saying: “Yn anffodus mae ...... dim yn siarad Cymraeg” Unfortunately .... doesn’t speak Welsh This is just a courteous gesture and most callers are happy with this. To end the call: Please use “Diolch” or “Diolch yn fawr” (Thank you). Useful Phrases
Brecon-Beacons-Welsh-Language-Scheme-2012-2013.docx