doesn’t even cover half a year of premiums. So I am having to make withdrawals from my IRA to pay medical expenses. I saved that money to travel and enjoy the retirement I earned after 37 years of service only to find out I have to use it for medical costs because GE decided to shaft us after we worked our whole lives for them. In Question # 6…we you Satisfied with the New One Exchange System/Plan?” –“Are 54% of retirees and/or Dependents said NO; and 26% said Yes; and a new factor—20% said they did their own research and were better able to interact with One Exchange, by doing so. There were 262 Responses to this question—11% skipped this question. In Question # 7, we asked—“Please Give Specific Reason Why You are Dissatisfied?” 52.6% – Calls too long 81Resp. 11.69% – Calls were disconnected 18 Resp 33.12% – Multiple calls to get my plans finalized 51 Resp. 52.6% – Knowledge and expertise of One Exchange personnel seemed lacking 81 Resp 25.97% – One Exchange person seemed confused, and/or impatient 40 Resp. – 24.03% The RRA reimbursement process is flawed (forms, disbursement), and/or 37 Resp. untimely 24.03% – Lack of provider/insurer plans (Medigap choices) in my area 37 Resp. 35.71% – Lack of knowledge by One Exchange personnel on provider/insurer plans 55Resp.
doesn’t even cover half a year of premiums. So I am having to make withdrawals from my IRA to pay medical expenses. I saved that money to travel and enjoy the retirement I earned after 37 years of service only to find out I have to use it for medical costs because GE decided to shaft us after we worked our whole lives for them. In Question # 6…we –“Are you Satisfied with the New One Exchange System/Plan?” 54% of retirees and/or Dependents said NO; and 26% said Yes; and a new factor—20% said they did their own research and were better able to interact with One Exchange, by doing so. There were 262 Responses to this question—11% skipped this question. In Question # 7, we asked—“Please Give Specific Reason Why You are Dissatisfied?” – Calls too long 52.6% 81Resp. – Calls were disconnected 11.69% 18 Resp – Multiple calls to get my plans finalized 33.12% 51 Resp. – Knowledge and expertise of One Exchange personnel seemed lacking 52.6% 81 Resp – One Exchange person seemed confused, and/or impatient 25.97% 40 Resp. – The RRA reimbursement process is flawed (forms, disbursement), and/or untimely 24.03% 37 Resp. – Lack of provider/insurer plans (Medigap choices) in my area 24.03% 37 Resp. – Lack of knowledge by One Exchange personnel on provider/insurer plans 35.71% 55Resp.
2017-Summary-of-Retiree-Follow-Up-Healthcare-Survey.docx