15 My complaints and grievances were addressed. 88% 63% 63% 66% 70% 16 I participated in planning my discharge. 88% 88% 57% 63% 74% 17 Both I and my doctor or therapists from the community were actively involved in my hospital 75% 38% 54% 50% 54% treatment plan. 18 I had an opportunity to talk with my doctor or 60% 50% 55% 54% 55% therapist from the community prior to discharge. The surroundings and atmosphere at the 19 65% 38% 56% 63% 56% hospital helped me get better. 20 I felt I had enough privacy in the hospital. 60% 38% 58% 63% 55% 21 I felt safe while I was in the hospital. 65% 75% 63% 69% 68% 22 The hospital environment was clean and 65% 88% 68% 69% 73% comfortable. 23 Staff were sensitive to my cultural background. 69% 63% 67% 64% 66% 24 My family and/or friends were able to visit me. 75% 25% 67% 63% 58% 25 I had a choice of treatment options. 75% 38% 67% 63% 61% 26 My contact with my doctor was helpful. 70% 88% 65% 66% 72% 27 My contact with nurses and therapists was 75% 75% 71% 67% 72% helpful. 28 If I had a choice of hospitals, I still choose 45% 50% 59% 68% 56% this one. Did anyone tell you about your rights? 88% 38% 69% 29 68% 66% 30 Are you told ahead of time of changes in your 69% 38% 61% 63% 58% privileges, appointments, or daily routine? 31 Do you know someone who can help you get 81% 88% 70% 71% 78% what you want or stand up for your rights? 32 My pain was managed. 69% 88% 68% 68% 73% Overall Score 68% 59% 64% 61% 63% Pharmacy Services Responsible Party: Michael Migliore, Director of Pharmacy I. Measure Name: Controlled Substance Loss Data Measure Description: Daily and monthly comparison of Pyxis vs CII Safe Transaction Report. Type of Measure: Quality Assurance
15 My complaints and grievances were addressed. 88% 63% 63% 66% 70% 16 I participated in planning my discharge. 88% 88% 57% 63% 74% 17 Both I and my doctor or therapists from the community were actively involved in my hospital treatment plan. 75% 38% 54% 50% 54% 18 I had an opportunity to talk with my doctor or therapist from the community prior to discharge. 60% 50% 55% 54% 55% 19 The surroundings and atmosphere at the hospital helped me get better. 65% 38% 56% 63% 56% 20 I felt I had enough privacy in the hospital. 60% 38% 58% 63% 55% 21 I felt safe while I was in the hospital. 65% 75% 63% 69% 68% 22 The hospital environment was clean and comfortable. 65% 88% 68% 69% 73% 23 Staff were sensitive to my cultural background. 69% 63% 67% 64% 66% 24 My family and/or friends were able to visit me. 75% 25% 67% 63% 58% 25 I had a choice of treatment options. 75% 38% 67% 63% 61% 26 My contact with my doctor was helpful. 70% 88% 65% 66% 72% 27 My contact with nurses and therapists was helpful. 75% 75% 71% 67% 72% 28 If I had a choice of hospitals, I still choose this one. 45% 50% 59% 68% 56% 29 Did anyone tell you about your rights? 88% 38% 69% 68% 66% 30 Are you told ahead of time of changes in your privileges, appointments, or daily routine? 69% 38% 61% 63% 58% 31 Do you know someone who can help you get what you want or stand up for your rights? 81% 88% 70% 71% 78% 32 My pain was managed. 69% 88% 68% 68% 73% Overall Score 68% 59% 64% 61% 63% Pharmacy Services Responsible Party: Michael Migliore, Director of Pharmacy I. Measure Name: Controlled Substance Loss Data Measure Description: Daily and monthly comparison of Pyxis vs CII Safe Transaction Report. Type of Measure: Quality Assurance
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