(Documentation needed) or Self-initiated (As (As (As (As (As text/email above) messaging Interactive IVR (As (As (As (As (As with information above) capture. Answer IVR “Interactive with information capture” only if it involves information capture of member response information for record updates and/or triggering additional intervention. IVR with (As (As (As (As (As outbound above) messaging only Live outbound Multi, (As (As (As (As telephonic coaching program (count only members that are successfully engaged) 2: PPO, 3: not 8.4.9.6 Review the two most recently uploaded of HEDIS results for the Plan HMO product based on QC 2015 and QC 2014.
(Documentation needed) or Self-initiated text/email messaging (As (As above) (As (As (As Interactive IVR with information capture. Answer “Interactive IVR with information capture” only if it involves information capture of member response information for record updates and/or triggering additional intervention. (As (As above) (As (As (As IVR with outbound messaging only (As (As above) (As (As (As Live outbound telephonic coaching program (count only members that are successfully engaged) Multi, 2: PPO, 3: not (As (As (As (As 8.4.9.6 Review the two most recently uploaded of HEDIS results for the Plan HMO product based on QC 2015 and QC 2014.
2017-QHP-Certification-Application-DRAFT-1-21-16.docx