health status/risk 5: factors. Interactive implies a response mechanism that results in calibration of subsequent 6: interventions. This category does not include but searchable static not web information. (Documentation needed) or Self-initiated (As (As (As (As (As text/email above) messaging Interactive IVR (As (As (As (As (As with information Answer IVR “Interactive with information capture” only if it involves information capture of member response information for record updates and/or triggering additional intervention. IVR with (As (As (As (As (As outbound above) messaging only Live outbound Multi, (As (As (As (As telephonic above) coaching program (count only members that are 1:
health status/risk factors. Interactive implies a response mechanism that results in calibration of subsequent interventions. This category does not include searchable static web information. (Documentation needed) 5: 6: but not or Self-initiated text/email messaging (As (As above) (As (As (As Interactive IVR with information Answer “Interactive IVR with information capture” only if it involves information capture of member response information for record updates and/or triggering additional intervention. (As (As (As (As (As IVR with outbound messaging only (As (As above) (As (As (As Live outbound telephonic coaching program (count only members that are Multi, 1: (As above) (As (As (As
2017-QHP-Certification-Application-DRAFT-1-21-16.docx