3 Policy forms wider part of culture asking for positive and negative feedback. Outcomes and lessons are fed back into practice for improvement. 5.3 The Organisation Named senior manager and officer in has a named senior place 0 No evidence submitted / no named senior manager or officer in place officer who is trained Policy and procedures in place 1 Evidence of a named senior manager and officer in place. and responsible to Record of senior manager Senior manager has undertaken training handle allegations undergoing training in line with the Basic adherence to allegation and complaint procedures with evidence of and complaints and SSCB training. activation and monitoring of effectiveness of process. ensuring the Evidence of implementation of policy 2 Evidence of a named senior manager and officer in place organisation follows and procedure (e.g. minutes, record Policy and procedures in place these procedures of policy reviews and effectively Senior manager has undertaken training and there is evidence that this has communications). been put in to practice Record of outcomes. Audit programme of complaint and allegation process in which the QA reviews which monitor effectiveness is monitored. effectiveness of policies and 3 Evidence of a named senior manager and officer in place processes. Policy and procedures in place Policy and procedures reviewed regularly Staff briefed about the policy and procedure. Senior manager has undertaken training and there is evidence that this has been put in to practice Externally assessed audit programme in which the organisation ensures all parties to allegations are treated fairly and in line with policy and procedure. 5.4 All complaints and Evidence of implementation of policy allegations of abuse and procedure (e.g. minutes, record 0 No evidence submitted / No or poor complaint policy/ procedure in place. are recorded, of policy reviews and 1 Basic adherence to allegation and complaint procedures with evidence of monitored and communications). activation and monitoring of effectiveness of process. available for internal Registers of outcomes. and external audit. 2 Audit programme of complaint and allegation process in which the effectiveness is monitored.
3 Policy forms wider part of culture asking for positive and negative feedback. Outcomes and lessons are fed back into practice for improvement. 5.3 The Organisation has a named senior officer who is trained and responsible to handle allegations and complaints and ensuring the organisation follows these procedures effectively Named senior manager and officer in place Policy and procedures in place Record of senior manager undergoing training in line with the SSCB training. Evidence of implementation of policy and procedure (e.g. minutes, record of policy reviews and communications). Record of outcomes. QA reviews which monitor effectiveness of policies and processes. 0 No evidence submitted / no named senior manager or officer in place 1 Evidence of a named senior manager and officer in place. Senior manager has undertaken training Basic adherence to allegation and complaint procedures with evidence of activation and monitoring of effectiveness of process. 2 Evidence of a named senior manager and officer in place Policy and procedures in place Senior manager has undertaken training and there is evidence that this has been put in to practice Audit programme of complaint and allegation process in which the effectiveness is monitored. 3 Evidence of a named senior manager and officer in place Policy and procedures in place Policy and procedures reviewed regularly Staff briefed about the policy and procedure. Senior manager has undertaken training and there is evidence that this has been put in to practice Externally assessed audit programme in which the organisation ensures all parties to allegations are treated fairly and in line with policy and procedure. 5.4 All complaints and allegations of abuse are recorded, monitored and available for internal and external audit. Evidence of implementation of policy and procedure (e.g. minutes, record of policy reviews and communications). Registers of outcomes. 0 No evidence submitted / No or poor complaint policy/ procedure in place. 1 Basic adherence to allegation and complaint procedures with evidence of activation and monitoring of effectiveness of process. 2 Audit programme of complaint and allegation process in which the effectiveness is monitored.
2018-Section-11-Audit-Guidance.docx