2 The CEO should ensure that there is an improvement action plan for the most Within 1 recent staff survey in place. If there is already a plan, then ensure that it is reviewed considering this report. 3 The Medical Director should review the Clinical Training / CPD offer due to poor attendance. Specifically, this could include: Within 3 months Seek views of GPs Review the programme that is offered Review the time of the day / day of the week this is offered especially for GPs who work in the daytime. The location of the training to increase access. Payment for some of the training time. Theme Recommendations Suggested Timescale F Workforce, Recruitment The 4 Director of Operations should ensure: Within 1 month and Retention (including That all understand how Rotamaster works and how important staff leadership, support and participation in providing availability is to enable the built in fair mix) and safe staffing allocation of work. Continued Contact all non-contracted staff on the rota to confirm if still wish to work …. for SELDOC and ask for feedback on satisfaction with the amount of work they are allocated. (Noting that many of the workforce will be 4 affected by the 111 integration). Review the criteria and adherence to the criteria for preventing staff doing extra shifts. There is an open and equitable recruitment process in place for all jobs. The 5 Director of Operations should: 5 Review the capacity needed overnight especially during periods of high Within 1 month escalation. Review the Business Continuity Plan with a particular focus on Within 2 months managing escalation.
2 The CEO should ensure that there is an improvement action plan for the most recent staff survey in place. If there is already a plan, then ensure that it is reviewed considering this report. Within 1 3 The Medical Director should review the Clinical Training / CPD offer due to poor attendance. Specifically, this could include: Seek views of GPs Review the programme that is offered Review the time of the day / day of the week this is offered especially for GPs who work in the daytime. The location of the training to increase access. Payment for some of the training time. Within 3 months Theme Recommendations Suggested Timescale F Workforce, Recruitment and Retention (including leadership, support and mix) and safe staffing Continued …. 4 4 The Director of Operations should ensure: That all understand how Rotamaster works and how important staff participation in providing availability is to enable the built in fair allocation of work. Contact all non-contracted staff on the rota to confirm if still wish to work for SELDOC and ask for feedback on satisfaction with the amount of work they are allocated. (Noting that many of the workforce will be affected by the 111 integration). Review the criteria and adherence to the criteria for preventing staff doing extra shifts. There is an open and equitable recruitment process in place for all jobs. Within 1 month 5 5 The Director of Operations should: Review the capacity needed overnight especially during periods of high escalation. Review the Business Continuity Plan with a particular focus on managing escalation. Within 1 month Within 2 months
20180806-SELDOC-WB-Final-Report-V11-16.7.18.docx