Week Key teaching points Lesson Content Resources Career and Enterprise Semester 2 Unit 4 Individual differences – General 12 Michael – Carolan Differing values and beliefs Work skills Differing cultural expectations adapt communication skills to show respect for pg 220 - 249 differences within the work place, including: values, Cross cultural communication beliefs, cultural expectations Interpersonal conflict Strategies and processes for resolving conflict in the Conflict resolution formal/informal – Term 2 workplace, including: 8-10 Conciliation, trade unions, arbitration informal strategies and processes, such as, communicating concerns through supportive Workplace technology manufacturing and – Term 3 relationships, tolerant of others, adopting a service technology 1 positive approach to resolving differences, and internal Information and communications mediation technology rights, responsibilities and – formal processes, such as, arbitration processes, appropriate use, legal rights and industrial tribunal hearings and union intervention responsibilities, policies and protocols work rights and protocols in the use of technology, including: legal rights and responsibilities (for example, copyright implications), procedures and expectations in the workplace 9 Assessment Task 7: Investigation - Conflict Resolution
Week Key teaching points Lesson Content Resources Term 2 8-10 Term 3 1 Semester 2 – Unit 4 Work skills adapt communication skills to show respect for differences within the work place, including: values, beliefs, cultural expectations Strategies and processes for resolving conflict in the workplace, including: informal strategies and processes, such as, communicating concerns through supportive relationships, tolerant of others, adopting a positive approach to resolving differences, and internal mediation formal processes, such as, arbitration processes, industrial tribunal hearings and union intervention work rights and protocols in the use of technology, including: legal rights and responsibilities (for example, copyright implications), procedures and expectations in the workplace Individual differences Differing values and beliefs Differing cultural expectations Cross cultural communication Interpersonal conflict Conflict resolution – formal/informal Conciliation, trade unions, arbitration Workplace technology – manufacturing and service technology Information and communications technology – rights, responsibilities and appropriate use, legal rights and responsibilities, policies and protocols Career and Enterprise General 12 – Michael Carolan pg 220 - 249 9 Assessment Task 7: Investigation - Conflict Resolution
2017_Year_12_Career_and_Enterprise_General_Program.docx