Appendix B Action Plan RECOMMENDATION Action to be taken Lead Agency Key milestones to Target date Progress Agency response to Date of indicator recommendations completion and recommendation outcome of Scope recommendation What is the How relevant agency will make this From date Red recommendation happen? What of Amber recommendation? actions need to publication Green of report regional, – 13 October national 2016. or Local, level? Recommendation 1: Local Review existing current protocols for Michael Lozano, Review existing By Email dated Response 15/11/2016 from from the GP referral to mental health services Patient Safety & protocols 31/12/2016 Michael Lozano Board. Form Complaints Lead – Any existing Patient Safety has been protocol that exists Develop and agree language used for Norfolk and Amendments as By and Complaints amended and between GPs and level of immediacy of referral and Suffolk NHS required 31/01/2017 Lead, Norfolk and updated. The Trust for assessment Foundation Suffolk NHS Evaluation of emergency referrals Trust Communication to By Foundation Trust. the be reviewed and Ensure clear and effective processes all parties of new 31/01/2017 Response: The effectiveness clarity are in place for communicating protocols Trust discussed of the revised communicated referrals, level of concern and this form diarised about expectations. outcomes Dr Ed Garratt, Review By recommendation for June Chief effectiveness of 31/03/2017 with the Clinical 2017. Accountable new protocols Commissioning Officer Group as part of 14/06/2017 – its monthly quality Action: To be meetings, held on updated at
Appendix B Action Plan RECOMMENDATION Scope of recommendation Action to be taken Lead Agency Key milestones to recommendation Target date Progress indicator Agency response to recommendations Date of completion and outcome What is the recommendation? Local, regional, or national level? How relevant agency will make this recommendation happen? What actions need to From date of publication of report – 13 October 2016. Red Amber Green Recommendation 1: Any existing protocol that exists between GPs and The Trust for emergency referrals be reviewed and clarity communicated about expectations. Local Review existing current protocols for GP referral to mental health services Develop and agree language used for level of immediacy of referral and assessment Ensure clear and effective processes are in place for communicating referrals, level of concern and outcomes Michael Lozano, Patient Safety & Complaints Lead Norfolk and Suffolk NHS Foundation Trust Dr Ed Garratt, Chief Accountable Officer Review existing protocols Amendments as required Communication to all parties of new protocols Review effectiveness of new protocols By 31/12/2016 By 31/01/2017 By 31/01/2017 By 31/03/2017 Email dated 15/11/2016 from Michael Lozano – Patient Safety and Complaints Lead, Norfolk and Suffolk NHS Foundation Trust. Response: The Trust discussed this recommendation with the Clinical Commissioning Group as part of its monthly quality meetings, held on Response from the Board. Form has been amended and updated. Evaluation of the effectiveness of the revised form diarised for June 2017. 14/06/2017 – Action: To be updated at
2017.11.30-Appendix-B-Action-Plan-for-CSP-Updated-18-October-2017.docx