G Tenant satisfaction with 100% NA 95% NA 100% 98.79% 97.93% improvements to G Progress in delivery of DHS Work Streams: % On 100% NA 100% 86% 88.37% 99% 100% Target Year Top Target PI Against Major Works End Qtr 1 Qtr 2 Qtr 3 Qtr 4 Trend Quartile 2017/18 Target 2016/17 R Average Time to Complete Major Repairs (calendar 7.03 NA <12 9.91 12.12 31.95 31.31 days) Year Aids & Top Target PI Against End Qtr 1 Qtr 2 Qtr 3 Qtr 4 Trend Adaptations Quartile 2017/18 Target 2016/17 NA No. of weeks for bdht OT to 18 NA Not Set 17 20 20.88 21.16 complete an assessment from initial referral date. G Satisfaction with aids and 100% NA 95% 100% 100% 100% 100% adaptation service Number of adaptations R carried out by CRT without 9% NA >35% 0% 0% 0% 0% an OT assessment (MWWD)
Tenant satisfaction with improvements to 100% NA 95% NA 100% 98.79% 97.93% G Progress in delivery of DHS Work Streams: % On Target 100% NA 100% 86% 88.37% 99% 100% G Major Works Year End 2016/17 Top Quartile Target 2017/18 Qtr 1 Qtr 2 Qtr 3 Qtr 4 PI Against Target Trend Average Time to Complete Major Repairs (calendar days) 7.03 NA <12 9.91 12.12 31.95 31.31 R Aids & Adaptations Year End 2016/17 Top Quartile Target 2017/18 Qtr 1 Qtr 2 Qtr 3 Qtr 4 PI Against Target Trend No. of weeks for bdht OT to complete an assessment from initial referral date. 18 NA Not Set 17 20 20.88 21.16 NA Satisfaction with aids and adaptation service 100% NA 95% 100% 100% 100% 100% G Number of adaptations carried out by CRT without an OT assessment (MWWD) 9% NA >35% 0% 0% 0% 0% R
2018-bdht-Annual-Assessment-Compliance-HCA-Consumer-Standards-V1.2.docx