Level 3 Successfully manage, support and stretch self and Give people work to do without supporting them team to deliver agreed goals and objectives to develop the skills and knowledge they need Show a positive approach in keeping their own and for the job the team’s efforts focused on the goals that really Allow work flow to lose momentum or drift away matter from priorities Take responsibility for delivering expected Give little or no support to others in managing outcomes on time and to standard, giving credit to poor performance, allow others’ problems and teams and individuals as appropriate obstacles to hamper progress Plan ahead but reassess workloads and priorities if Show no consideration for diversity-related situations change or people are facing conflicting of the team when organising the workload demands Allow poor performance to go unchallenged, Regularly monitor own and team’s work against causing workload issues for other team milestones or targets and act promptly to keep members work on track and maintain performance Allow organisational and other obstacles, Coach and support others to set and achieve including a lack of support, to stand in the way challenging goals for themselves of own and others’ aspirations
Level 3 Successfully manage, support and stretch self and team to deliver agreed goals and objectives Show a positive approach in keeping their own and the team’s efforts focused on the goals that really matter Take responsibility for delivering expected outcomes on time and to standard, giving credit to teams and individuals as appropriate Plan ahead but reassess workloads and priorities if situations change or people are facing conflicting demands Regularly monitor own and team’s work against milestones or targets and act promptly to keep work on track and maintain performance Coach and support others to set and achieve challenging goals for themselves Give people work to do without supporting them to develop the skills and knowledge they need for the job Allow work flow to lose momentum or drift away from priorities Give little or no support to others in managing poor performance, allow others’ problems and obstacles to hamper progress Show no consideration for diversity-related of the team when organising the workload Allow poor performance to go unchallenged, causing workload issues for other team members Allow organisational and other obstacles, including a lack of support, to stand in the way of own and others’ aspirations
1.%20Application%20Pack%20-%20IT%20Service%20Desk%20Manager.docx