3.2 Ensure processes include documentation of work team Q3b, 5 T7, 8 (TS, TMS) 24, 25, 26 performance to aid the identification of further opportunities for improvement. 3.3 Consider identified for further improvement when Q1, 2, 3, 3a T8 (TS, TMS) 24, 25 undertaking future planning. Critical aspects of Examples of strategies and approaches to improve work Q1, 2, 3, 3a, 3b, 3c, T7, 8 (TS, TMS, 24 evidence outcomes or organisational functioning 4, 5 CM, JRE) Methods for monitoring performance and customer service Q2, 3, 3a, 3d,4, 5 T7, 8 (TS, TMS) 25 Knowledge of continuous improvement models Q2, 3, 3d, 4, 5 T8 (TMS) 24, 25, 26 Required knowledge Continuous improvement models Q2, 3, 3d, 4, 5 T8 (TMS) 24, 25, 26 Quality systems Q2, 3, 3d, 4, 5 T7, 8 (TMS) 24, 25, 26 Innovation and lateral thinking skills to design better ways for Q4, 5, 5a T8 (TS, TMS, CM, 24, 25, 27 Required skills achieving work outcomes JRE) Leadership skills to gain the confidence and trust of others Q4, 5, 7, 8, 9, 10, 11 T7, 8 (TS, TMS) 24, 25, 27 Communication skills to communicate opportunities for Q3, 3c, 8, 9, 10, 11 T7 (TS, TMS, CM) 24, 27 improvement, and to and mentor staff
3.2 Ensure processes include documentation of work team performance to aid the identification of further opportunities for improvement. Q3b, 5 T7, 8 (TS, TMS) 24, 25, 26 3.3 Consider identified for further improvement when undertaking future planning. Q1, 2, 3, 3a T8 (TS, TMS) 24, 25 Critical aspects of evidence Examples of strategies and approaches to improve work outcomes or organisational functioning Q1, 2, 3, 3a, 3b, 3c, 4, 5 T7, 8 (TS, TMS, CM, JRE) 24 Methods for monitoring performance and customer service Q2, 3, 3a, 3d,4, 5 T7, 8 (TS, TMS) 25 Knowledge of continuous improvement models Q2, 3, 3d, 4, 5 T8 (TMS) 24, 25, 26 Required knowledge Continuous improvement models Q2, 3, 3d, 4, 5 T8 (TMS) 24, 25, 26 Quality systems Q2, 3, 3d, 4, 5 T7, 8 (TMS) 24, 25, 26 Required skills Innovation and lateral thinking skills to design better ways for achieving work outcomes Q4, 5, 5a T8 (TS, TMS, CM, JRE) 24, 25, 27 Leadership skills to gain the confidence and trust of others Q4, 5, 7, 8, 9, 10, 11 T7, 8 (TS, TMS) 24, 25, 27 Communication skills to communicate opportunities for improvement, and to and mentor staff Q3, 3c, 8, 9, 10, 11 T7 (TS, TMS, CM) 24, 27
BOS1490_RPL_DipMgment.docx