Strategic Plan Annual Update – September 2018 GOAL 1: ACHIEVE OPERATIONAL EXCELLENCE (AGENCY GOAL) SPCAA will implement processes that ensure all resources are used in the most effective manner and are leveraged to the fullest extent possible; staff is properly trained and paid a competitive wage, and that all services are provided in a professional, compassionate, and effective level. MEASURES, YEAR ONE Achieve 100% compliance with TDHCA approved our Organizational Standards submittals in January 2018. Organizational Standards. Appoint Employee Development Committee, SPCAA staff trained approximately 115 new employees through an expansion of WIC services. will meet three times. Because of this time-consuming process, the Employee Development Committee Employee Development Committee was unable formulates baseline tabulation. to meet the designated number of times. employees are highlighted one time SPCAA’s Head Start division established a relationship with a group who posts and per month on Facebook. promotes specific Head Start activities SPCAA clients are highlighted one time per throughout the year. In addition, the WIC division on Facebook. has promoted many of their events. Establish agency presence on Twitter, Instagram, and other appropriate social Followers of the agency Facebook page are up media outlets. 25% from this time last year. Recruit and train a Social Media team. SPARTAN Transportation currently has a Twitter feed; no other program divisions have one at the current time. GOAL 2: DEVELOP A CULTURE OF INNOVATION (AGENCY GOAL) SPCAA will develop an Innovation Team, who will be charged with the specific responsibility of looking at ways to develop additional sources of unrestricted funds, seeking new programs, seeking opportunities to provide our existing programs in new areas, looking at ways to more fully integrate existing and emerging technologies, seeking ways to better tell our story to the general public, and developing new cross-agency programs that will address causes of generational poverty in our area. MEASURES, YEAR ONE Appoint Innovation Team, which will meet six The team has meet throughout the year, and has been successful at identifying new opportunities times per year, and report to Executive for the agency. As a result, SPCAA expanded their Director and senior staff following each WIC program, applied for two new Head Start meeting.
Strategic Plan – Annual Update September 2018 GOAL 1: ACHIEVE OPERATIONAL EXCELLENCE (AGENCY GOAL) SPCAA will implement processes that ensure all resources are used in the most effective manner and are leveraged to the fullest extent possible; staff is properly trained and paid a competitive wage, and that all services are provided in a professional, compassionate, and effective level. MEASURES, YEAR ONE Achieve 100% compliance with Organizational Standards. TDHCA approved our Organizational Standards submittals in January 2018. Appoint Employee Development Committee, will meet three times. SPCAA staff trained approximately 115 new employees through an expansion of WIC services. Because of this time-consuming process, the Employee Development Committee was unable to meet the designated number of times. Employee Development Committee formulates baseline tabulation. employees are highlighted one time per month on Facebook. SPCAA’s Head Start division established a relationship with a group who posts and promotes specific Head Start activities throughout the year. In addition, the WIC division has promoted many of their events. Followers of the agency Facebook page are up 25% from this time last year. SPARTAN Transportation currently has a Twitter feed; no other program divisions have one at the current time. SPCAA clients are highlighted one time per on Facebook. Establish agency presence on Twitter, Instagram, and other appropriate social media outlets. Recruit and train a Social Media team. GOAL 2: DEVELOP A CULTURE OF INNOVATION (AGENCY GOAL) SPCAA will develop an Innovation Team, who will be charged with the specific responsibility of looking at ways to develop additional sources of unrestricted funds, seeking new programs, seeking opportunities to provide our existing programs in new areas, looking at ways to more fully integrate existing and emerging technologies, seeking ways to better tell our story to the general public, and developing new cross-agency programs that will address causes of generational poverty in our area. MEASURES, YEAR ONE Appoint Innovation Team, which will meet six times per year, and report to Executive Director and senior staff following each meeting. The team has meet throughout the year, and has been successful at identifying new opportunities for the agency. As a result, SPCAA expanded their WIC program, applied for two new Head Start
2018-Annual-Update-Strategic-Plan.docx