1. Percent of What Occurred: The most recent report on compliance with compliance with the existing statewide pre-audit regulations as agreement MOU was issued on December 19, measured by 2003 and indicated no instances of sampling by 100% 100 % and we have no reports of Department of since then. Administrative Services Data Source: Letter from Department of Percent of Administrative Services and Department for the 2. Blind records of documents required by the compliance with 100% 100% Accountable Government Act. The data Accountable Government Act pertaining to pre-audit compliance is based on samples determined independently by the Department of Administrative Services. Service, Product or Activity: Inbound Call Management Performance Performance Performance Performance Comments & Analysis Measure Target Actual 1. Percentage of calls What Occurred: Employees handling inbound resulting in complaints. 0 0 through the Department’s switchboard received training in directing calls to their proper destination. Data Source: Records maintained by Deputy Director. These records are reliable, although we do not monitor calls for quality control purposes.
1. Percent of compliance with regulations as measured by sampling by Department of Administrative Services 100% 100 % What Occurred: The most recent report on compliance with the existing statewide pre-audit agreement MOU was issued on December 19, 2003 and indicated no instances of and we have no reports of since then. Data Source: Letter from Department of Administrative Services and Department for the Blind records of documents required by the Accountable Government Act. The data pertaining to pre-audit compliance is based on samples determined independently by the Department of Administrative Services. 2. Percent of compliance with Accountable Government Act 100% 100% Service, Product or Activity: Inbound Call Management Performance Measure Performance Target Performance Actual Performance Comments & Analysis 1. Percentage of calls resulting in complaints. 0 0 What Occurred: Employees handling inbound through the Department’s switchboard received training in directing calls to their proper destination. Data Source: Records maintained by Deputy Director. These records are reliable, although we do not monitor calls for quality control purposes.
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