Aftercare for victims and relatives Maintain contact with family/friends Search missing people Coordination of volunteers Mobilisation of volunteers Search for witnesses Building a relation and between authorities and the public Obtain and provide feedback Risks associated with using social media in emergencies Furthermore, some should be considered before using social media in crisis management: Verification/quality evaluation of information [BlKa11] Difficult to correct false information/reports [BlKa11] Needs of human resources [BlKa11] and staff training, budget needs Maintaining social media accounts (especially during a crisis) needs time [BlKa11] Information overload especially during a crisis Suspicion of innocents [PYKI+13] Fast dissemination of confidential information e.g. police information [PYKI+13] Expectations of citizen/expecting quick answers [BlKa11] Emergency calls through social media [PYKI+13] Perceived coercion for social media user” to use it to stay up to date “non Organisational and professional factors inhibiting the use of social media In the case study analysis performed during EmerGent, we highlighted four key organisational and professional factors inhibiting the use of social media in emergencies [SJCD+16]: Lack of organisational structures and procedures in place: the structures and networks already developed in emergency services to support the use of social media are usually limited, including the technical infrastructure. In Wroclaw floods, for example, the website of the city of Wroclaw was down throughout most of the emergency, so there was no information available on help and support. Ironically, this created the opportunity for
Aftercare for victims and relatives Maintain contact with family/friends Search missing people Coordination of volunteers Mobilisation of volunteers Search for witnesses Building a relation and between authorities and the public Obtain and provide feedback Risks associated with using social media in emergencies Furthermore, some should be considered before using social media in crisis management: Verification/quality evaluation of information [BlKa11] Difficult to correct false information/reports [BlKa11] Needs of human resources [BlKa11] and staff training, budget needs Maintaining social media accounts (especially during a crisis) needs time [BlKa11] Information overload especially during a crisis Suspicion of innocents [PYKI+13] Fast dissemination of confidential information e.g. police information [PYKI+13] Expectations of citizen/expecting quick answers [BlKa11] Emergency calls through social media [PYKI+13] Perceived coercion for “non social media user” to use it to stay up to date Organisational and professional factors inhibiting the use of social media In the case study analysis performed during EmerGent, we highlighted four key organisational and professional factors inhibiting the use of social media in emergencies [SJCD+16]: Lack of organisational structures and procedures in place: the structures and networks already developed in emergency services to support the use of social media are usually limited, including the technical infrastructure. In Wroclaw floods, for example, the website of the city of Wroclaw was down throughout most of the emergency, so there was no information available on help and support. Ironically, this created the opportunity for
20170630_D7.3_Guidelines_to_increase_the_benefit_of_social_media_EmerGent.docx