Agent/Operator Role CapTel SKSK Relay-CapTel Background Noises while TTY user is Typing CapTel-Relay Typing Monetary Units CapTel Transfers 711 Dedicated State CapTel Transfer TTY Garble During Typing Alternate Languages XXX to Correct Typing Error Spanish Language Customer Service Other Communication Devices Relay Caller ID Data Transmission Speed True Caller ID Turbo Code Per Call Block Turbo Code Interrupt Per Line Block Enhanced Turbo Dial Thru - (ETurbo) Permanent Call Blocking Disable Turbo Code Mode Caller ID Blocking - True Caller ID American Standard Code Information Connecting Variations Interchange Misdialed Relay Phrase Interrupts Dialed 711 Instead of 911 Sprint IP - Internet 711 Spanish Sprint IP call processing Request for Numbers Internet Relay variations Cellular/Wireless problem reaching 711 is optional 611/811 (LEC Service Access) ‘GA’ Sprint IP Standard Svc Explanation 700 Text Flow 900 Numbers & Call Processing Interruptions without garble Correctional Facility/Prison Conversational flow Use of Relay through Correctional Facilities: ASL Emoticons Text Message Abbreviations Correctional Facility Call Processing, Relay Abuse – IP Acronyms Spanish & French Language Service Sprint IP Variations International calling restrictions Info Digit list 911 Emergency Calls Overview of System System Overview Dial Window & Equipment Login/Logout Scratch Pad Agent Profile Transfer Clicking the Mouse Headset Panel Dragging/Dropping Status Bar Copy/Paste Record Feature Drop Down Boxes Function Keys Radio Button Ctrl-Switch Scroll Bars Switch Sliders The Keyboard Tables Alpha Keys Accessing a Program Call Handling Keys Screen Displays Numeric Keys Call Handling Screen Cursor Movement Keys Title Bar Arrow Keys Banner Backspace Conversation Area Error Correction Function Disconnect Message Status Single Word Edit Function Color Scheme Word Substitution Feature Agent Text Transmission Macros Table Cancel Key Ctrl-Function Keys Information Bar Glossary of Telephony Terms Profile Background Noises Help Voice Tones/Descriptive Words Call Type Standard Abbreviations Phone Image Professional Image Voice Person Speaking in Third Person (Tone of Voice) How phone image is created Pacing the Voice Customer Provide warm & friendly greeting Brief pacing phrases Conversational Tone Repeating information Voice Inflection Voice Customer does not say "GA” Audibility & breath control Handling Interruptions
Agent/Operator Role SKSK Background Noises while TTY user is Typing Typing Monetary Units 711 TTY Garble During Typing XXX to Correct Typing Error Other Communication Devices Data Transmission Speed Turbo Code Turbo Code Interrupt Enhanced Turbo Dial Thru - (ETurbo) Disable Turbo Code Mode American Standard Code Information Interchange Interrupts Sprint IP - Internet Sprint IP call processing Internet Relay variations ‘GA’ is optional Sprint IP Standard Svc Explanation Text Flow Interruptions without garble Conversational flow ASL Emoticons – Text Message Abbreviations IP Acronyms Sprint IP Variations CapTel Relay-CapTel CapTel-Relay CapTel Transfers Dedicated State CapTel Transfer Alternate Languages Spanish Language Customer Service Relay Caller ID True Caller ID Per Call Block Per Line Block Permanent Call Blocking Caller ID Blocking - True Caller ID Connecting Variations Misdialed Relay Phrase Dialed 711 Instead of 911 711 Spanish Request for Numbers Cellular/Wireless problem reaching 711 611/811 (LEC Service Access) 700 900 Numbers & Call Processing Correctional Facility/Prison Use of Relay through Correctional Facilities: Correctional Facility Call Processing, Relay Abuse Spanish & French Language Service International calling restrictions Info Digit list 911 Emergency Calls Overview of System & Equipment System Overview Login/Logout Agent Profile Clicking the Mouse Dragging/Dropping Copy/Paste Drop Down Boxes Radio Button Scroll Bars Sliders Tables Accessing a Program Screen Displays Call Handling Screen Title Bar Banner Conversation Area Disconnect Message Status Color Scheme Agent Text Transmission Cancel Key Information Bar Profile Help Call Type Dial Window Scratch Pad Transfer Headset Panel Status Bar Record Feature Function Keys Ctrl-Switch Switch The Keyboard Alpha Keys Call Handling Keys Numeric Keys Cursor Movement Keys Arrow Keys Backspace Error Correction Function Single Word Edit Function Word Substitution Feature Macros Table Ctrl-Function Keys Glossary of Telephony Terms Background Noises Voice Tones/Descriptive Words Standard Abbreviations Phone Image (Tone of Voice) Professional Image How phone image is created Provide warm & friendly greeting Conversational Tone Voice Inflection Audibility & breath control Voice Person Speaking in Third Person Pacing the Voice Customer Brief pacing phrases Repeating information Voice Customer does not say "GA” Handling Interruptions
2017%20FCC%20Recertification%20-Relay_Indiana_FCC_Re-Cert_Year_2018_.docx