Responsible to: Senior Project Officer Main Duties and Responsibilities Respond to general enquiries about the housing scheme and assist in managing referrals. Encourage residents to take responsibility for their own lives through excellent, effective SMART objectives. Assess the suitability of applicants referred to YMCA Bedfordshire using a range of needs and risk assessment tools. Be responsible for a caseload of residents. Support and guide residents to achieve targeted outcomes, ensuring tasks are carried out in a timely fashion. This can include application and receipt of benefits, sourcing training/education provisions, paying weekly personal rent, registering for additional services, keeping appointments, communicating on phone and through other mediums, managing a crisis, developing independent living skills etc. Provide on-going and practical and emotional support, guidance and signposting to residents, during and in preparation for move on from YMCA Bedfordshire Be instrumental in promoting excellent safeguarding practices in conjunction with Local Authority Safeguarding Procedures and those of YMCA Bedfordshire; and ensure full understanding of what constitutes abuse within the safeguarding arena. Respond to, and record, incidents, occurrences and complaints in accordance with agreed procedures. Implement and monitor Risk Assessments as appropriate. Hold regular key work meetings with clients to monitor progress. Carry out regular Personal Action Plan reviews with resident and any others involved in their support and guidance, as appropriate. Communicate regularly and effectively with a of external professionals who may also be working with the client. Maintain appropriate confidentiality with respect to individuals’ records and personal information. Support the work of YMCA Bedfordshire, and be involved in developing policies and procedures, paperwork, training and publicity/marketing materials e.g. Newsletters, Residents Satisfaction Surveys, manage comments/complaints, etc. Contribute to the effectiveness of communication within YMCA Bedfordshire and attend meetings, case reviews and team meetings as required. Provide an out of hours service on a rota basis with the team to support the accommodation Work within YMCA Bedfordshire Equality and Diversity Policy and Equality Plan as a member of the Housing team. Additional Duties and Responsibilities:
Responsible to: Senior Project Officer Main Duties and Responsibilities Respond to general enquiries about the housing scheme and assist in managing referrals. Encourage residents to take responsibility for their own lives through excellent, effective SMART objectives. Assess the suitability of applicants referred to YMCA Bedfordshire using a range of needs and risk assessment tools. Be responsible for a caseload of residents. Support and guide residents to achieve targeted outcomes, ensuring tasks are carried out in a timely fashion. This can include application and receipt of benefits, sourcing training/education provisions, paying weekly personal rent, registering for additional services, keeping appointments, communicating on phone and through other mediums, managing a crisis, developing independent living skills etc. Provide on-going and practical and emotional support, guidance and signposting to residents, during and in preparation for move on from YMCA Bedfordshire Be instrumental in promoting excellent safeguarding practices in conjunction with Local Authority Safeguarding Procedures and those of YMCA Bedfordshire; and ensure full understanding of what constitutes abuse within the safeguarding arena. Respond to, and record, incidents, occurrences and complaints in accordance with agreed procedures. Implement and monitor Risk Assessments as appropriate. Hold regular key work meetings with clients to monitor progress. Carry out regular Personal Action Plan reviews with resident and any others involved in their support and guidance, as appropriate. Communicate regularly and effectively with a of external professionals who may also be working with the client. Maintain appropriate confidentiality with respect to individuals’ records and personal information. Support the work of YMCA Bedfordshire, and be involved in developing policies and procedures, paperwork, training and publicity/marketing materials e.g. Newsletters, Residents Satisfaction Surveys, manage comments/complaints, etc. Contribute to the effectiveness of communication within YMCA Bedfordshire and attend meetings, case reviews and team meetings as required. Provide an out of hours service on a rota basis with the team to support the accommodation Work within YMCA Bedfordshire Equality and Diversity Policy and Equality Plan as a member of the Housing team. Additional Duties and Responsibilities:
YMCA-HR-017-70%20-%20JD%20-%20Project%20Officer.docx