Interim supplies. South East Water will continue to supply the licensee’s customers during the duration of the emergency. However, if the interim supply puts at risk the Company’s ability to meet its existing supply obligations to its customers, then the interim supply will not apply. The access agreement shall set out the arrangements for the provision of firefighting water. CUSTOMER PROTECTION CONSUMERS Special consumers include customers with particular needs and priority premises. They require a higher level of service or priority attention with regard to water supply during emergencies. Special consumers fall into a number of categories listed below. Special consumers are categorised as follows: Blind/Sight Difficulty; Deaf/Hearing Difficulty; Deaf and Blind/Hearing and Sight Difficulty; Dentist; Dialysis Patient; Doctors’ Surgery; Educational Establishment; Food Processing Plant; Health Centre; High Profile Customer; Hospital; Key Accounts; Nursing Home/Residential Home; Special Needs Customer; Vet/Animal Care/Rescue Centre; Vulnerable Groups. The requirements of Special consumers must be assessed and bottled water provided as required depending upon the scale of the incident. A decision will be taken early in any incident as to the best method of supplying alternate water supplies. Distribution must commence as early as possible, especially if an incident is or is likely to escalate to Scale C or D (Scales of Incident). For all incidents, mobile water containers (bowsers) will be used with bottled water used to augment these in rural areas and for Special consumers.
Interim supplies. South East Water will continue to supply the licensee’s customers during the duration of the emergency. However, if the interim supply puts at risk the Company’s ability to meet its existing supply obligations to its customers, then the interim supply will not apply. The access agreement shall set out the arrangements for the provision of firefighting water. CUSTOMER PROTECTION CONSUMERS Special consumers include customers with particular needs and priority premises. They require a higher level of service or priority attention with regard to water supply during emergencies. Special consumers fall into a number of categories listed below. Special consumers are categorised as follows: Blind/Sight Difficulty; Deaf/Hearing Difficulty; Deaf and Blind/Hearing and Sight Difficulty; Dentist; Dialysis Patient; Doctors’ Surgery; Educational Establishment; Food Processing Plant; Health Centre; High Profile Customer; Hospital; Key Accounts; Nursing Home/Residential Home; Special Needs Customer; Vet/Animal Care/Rescue Centre; Vulnerable Groups. The requirements of Special consumers must be assessed and bottled water provided as required depending upon the scale of the incident. A decision will be taken early in any incident as to the best method of supplying alternate water supplies. Distribution must commence as early as possible, especially if an incident is or is likely to escalate to Scale C or D (Scales of Incident). For all incidents, mobile water containers (bowsers) will be used with bottled water used to augment these in rural areas and for Special consumers.
20181010-sew-access-code-2018.docx