a. Disposition Once an 800 series work item has been reviewed, determine if follow-up of an 800 Series action is required. Work Item After Review See the table below for actions to take after reviewing the 800 series work item. If… Then ... no action is required PCAN the 800 series work item using the reason Msg Rvwd, no action “VETSNET necessary” additional action is required PCLR the 800 series work item using the reason Msg Rvwd, work under “VETSNET and proper EP,” work under the proper end product (EP). Do not PCLR an 890WI Exception: (SAH/SHA) until final action is taken under the proper EP. b. Establishing When action is required, use the date of the 800 series work item as the date Date of Claim of for the controlling EP. When 800 Series Work Do use the date of review as the date of claim for the Important: not Item Requires controlling EP. Action For more information on 890WIs (SAH/SHA), see Reference: M21-1, Part IX, Subpart i, 3.3.c, and M21-1, Part IX, Subpart i, 3.3.g. All 800 series work items affecting payments require prompt attention. c. Prioritizing 800 Series Work Item ROs and PMCs must consistently prioritize 800 series work items that potentially result in an underpayment, overpayment, or potential financial hardship. In addition to establishing the appropriate controlling EP when an 800 series d. EP for Potential work item requires action, establish an EP 693 to control for potential Underpayment underpayment overpayment of benefits. Use the date of the 800 series or or work item as the date of claim for the EP 693. Overpayment If an EP 600 is subsequently established to provide notice of a proposed adverse action PCLR the controlling EP
a. Disposition of an 800 Series Work Item After Review Once an 800 series work item has been reviewed, determine if follow-up action is required. See the table below for actions to take after reviewing the 800 series work item. If… Then ... no action is required PCAN the 800 series work item using the reason “VETSNET Msg Rvwd, no action necessary” additional action is required PCLR the 800 series work item using the reason “VETSNET Msg Rvwd, work under proper EP,” and work under the proper end product (EP). Exception: Do not PCLR an 890WI (SAH/SHA) until final action is taken under the proper EP. b. Establishing Date of Claim When 800 Series Work Item Requires Action When action is required, use the date of the 800 series work item as the date of for the controlling EP. Important: Do not use the date of review as the date of claim for the controlling EP. Reference: For more information on 890WIs (SAH/SHA), see M21-1, Part IX, Subpart i, 3.3.c, and M21-1, Part IX, Subpart i, 3.3.g. c. Prioritizing 800 Series Work Item All 800 series work items affecting payments require prompt attention. ROs and PMCs must consistently prioritize 800 series work items that potentially result in an underpayment, overpayment, or potential financial hardship. d. EP for Potential Underpayment or Overpayment In addition to establishing the appropriate controlling EP when an 800 series work item requires action, establish an EP 693 to control for potential underpayment or overpayment of benefits. Use the date of the 800 series work item as the date of claim for the EP 693. If an EP 600 is subsequently established to provide notice of a proposed adverse action PCLR the controlling EP
01-18-2016_Key%20Changes_M21-1III_v_10_SecA.docx