Gravity Modernised and Natural Carriers – Service point type Required water order notice Required notice to water order 100mm or less No required No minimum notice Greater than 100mm 24 15 minutes Gravity Non-Modernised Systems – Service point type Required water order notice Required notice to amend water order 100mm or less No order required No minimum notice Greater than 100mm 48 hours 12 Diversion Systems Service point type Required water order notice Required notice to amend water order 50mm or less No order required No minimum notice Greater than 50mm 96 hours 24 hours Pumped Systems Service point type Required water order notice Required notice to amend water order All no minimum notice no minimum notice Gravity irrigation Water supply levels We deliver water to customers in the Shepparton, We will make every endeavour to maintain the water Central Goulburn, Rochester, Loddon Valley, Murray level in gravity irrigation channels at the design supply Valley and Torrumbarry irrigation areas through an level during a planned irrigation supply. extensive water distribution network. Customers who access water from rivers, streams and GMW provides a gravity delivery network to our creeks are responsible for ensuring pumps are able to customers who receive supply via: access water during low and high flow events. the modernised delivery system Water quality the non-modernised delivery system GMW reminds customers that water supplied by GMW natural carriers such as rivers, streams and lakes, is not suitable for human consumption without first which form part of the gravity network. being properly treated. GMW’s incident response procedures include the GMW’s gravity irrigation network is in the process of notification of customers and the general public in the being upgraded and modernised by the Connections event of poor water quality being detected. Project. Further information about the Connections Project can be found by visiting Irrigation districts Pumped irrigation We deliver to customers in the Nyah, Tresco and Delivery Woorinen pumped irrigation districts through dedicated piped supply networks.
Gravity – Modernised and Natural Carriers Service point type Required water order notice Required notice to water order 100mm or less Greater than 100mm No required 24 No minimum notice 15 minutes Gravity – Non-Modernised Systems Service point type Required water order notice Required notice to amend water order 100mm or less Greater than 100mm No order required 48 hours No minimum notice 12 Diversion Systems Service point type Required water order notice Required notice to amend water order 50mm or less Greater than 50mm No order required 96 hours No minimum notice 24 hours Pumped Systems Service point type Required water order notice Required notice to amend water order All no minimum notice no minimum notice Water supply levels We will make every endeavour to maintain the water level in gravity irrigation channels at the design supply level during a planned irrigation supply. Customers who access water from rivers, streams and creeks are responsible for ensuring pumps are able to access water during low and high flow events. Water quality GMW reminds customers that water supplied by GMW is not suitable for human consumption without first being properly treated. GMW’s incident response procedures include the notification of customers and the general public in the event of poor water quality being detected. Irrigation districts Delivery Gravity irrigation We deliver water to customers in the Shepparton, Central Goulburn, Rochester, Loddon Valley, Murray Valley and Torrumbarry irrigation areas through an extensive water distribution network. GMW provides a gravity delivery network to our customers who receive supply via: the modernised delivery system the non-modernised delivery system natural carriers such as rivers, streams and lakes, which form part of the gravity network. GMW’s gravity irrigation network is in the process of being upgraded and modernised by the Connections Project. Further information about the Connections Project can be found by visiting Pumped irrigation We deliver to customers in the Nyah, Tresco and Woorinen pumped irrigation districts through dedicated piped supply networks.
2016_Customer_Charter_Summary_Brochure.docx