Q19. What process barriers, or external barriers are currently in place which would prevent you from implementing switching within 7 days? Q20. If a switch breaches the 7 day requirement, do you agree that this should be handled via existing redress mechanism in that sector? If not, what would be the most appropriate form of redress? Yes No Not sure Q21. If you already offer 7 day switching or faster, what has been the impact on your organisation?
Q19. What process barriers, or external barriers are currently in place which would prevent you from implementing switching within 7 days? Q20. If a switch breaches the 7 day requirement, do you agree that this should be handled via existing redress mechanism in that sector? If not, what would be the most appropriate form of redress? Yes No Not sure Q21. If you already offer 7 day switching or faster, what has been the impact on your organisation?
bis-16-259-RF-response-form-helping-consumers-get-a-better-deal.docx