PERSON SPECIFICATION ESSENTIAL DESIRABLE Qualifications Educated to GCSE level (including English ECDL or recognised equivalent and Maths) or recognised equivalent Typing RSA1 or recognised equivalent NVQ in Business Administration or recognised equivalent Relevant Experience Previous experience of reception work and Use of Donor Flex or System One dealing with people face to face Previous experience of working in health Use of a database system care or related setting Dealing with members of the public Previous experience of working in a finance related setting Management of workload in a busy reception/office environment Previous cash handling experience Key Skills & Abilities Excellent Customer service skills Good organisational skills Experience of telephone/reception processes Excellent use of MS Office (Word, Powerpoint, Excel, Outlook) Excellent verbal and written communication skills Self-motivated and able to work as part of a small team, whilst being able to take initiative Ability to be aware of sensitive information and maintain confidentiality Ability to empathise with patients, relatives and visitors Ability to be able to multi-task and work under pressure, delivering on deadlines Ability to respond positively to change Proven reliability, excellent time keeping and attendance record
PERSON SPECIFICATION ESSENTIAL DESIRABLE Qualifications Educated to GCSE level (including English and Maths) or recognised equivalent NVQ in Business Administration or recognised equivalent ECDL or recognised equivalent Typing RSA1 or recognised equivalent Relevant Experience Previous experience of reception work and dealing with people face to face Use of a database system Dealing with members of the public Management of workload in a busy reception/office environment Previous cash handling experience Use of Donor Flex or System One Previous experience of working in health care or related setting Previous experience of working in a finance related setting Key Skills & Abilities Excellent Customer service skills Good organisational skills Experience of telephone/reception processes Excellent use of MS Office (Word, Powerpoint, Excel, Outlook) Excellent verbal and written communication skills Self-motivated and able to work as part of a small team, whilst being able to take initiative Ability to be aware of sensitive information and maintain confidentiality Ability to empathise with patients, relatives and visitors Ability to be able to multi-task and work under pressure, delivering on deadlines Ability to respond positively to change Proven reliability, excellent time keeping and attendance record
201705-Reception-Admin-Assistant-Final.docx