with Disabilities. In particular, all passenger areas of new ships are fully accessible by persons with disabilities including viewing galleries, and lounges and washrooms (when available). By 2023, all Inland Ferries will fully comply with the CTA code. Expanding and Reviewing handyDART handyDART is an accessible, door-to-door transit service for people who have disabilities that prevent them from conventional fixed-route transit. This service is provided in both Metro Vancouver and across British Columbia and government and communities are working together to expand handyDART service hours. BC Transit partners with local governments outside of Metro Vancouver to provide handyDART service in over 40 communities. In 2017, Victoria, Chilliwack, Merritt and Kamloops are cost-sharing with government to provide expanded service of 8,000 annual service hours, helping people stay connected with their community and family and friends. In Metro Vancouver, TransLink is adding 85,500 trips in 2017 as part of the Mayors’ Council’s 10-Year Vision. A total of 171,000 trips will be added over the next three years, which represents a 15% increase in service over 2016 levels. In early 2017, TransLink completed a review of its handyDART policies and service delivery to improve responsiveness to customer concerns, service standards and quality, and the way the service is delivered. A Stakeholder Advisory Committee, comprised of handyDart customers, health and advocacy agencies, and frontline staff informed the development and assessment of handyDART service delivery models and policies. Recommendations from the review were endorsed by the TransLink Board on March 30, 2017, and include: Improving reservation convenience Reducing wait times and travel times Enhancing handyDART taxi service quality and accountability Ensuring trips are available when customers need them Ensuring handyDART is appropriately funded Implementation of these recommendations is now underway. The Review and Recommendations to the TransLink Board (PDF) can be found on the TransLink website at: The Seniors’ Advocate recently surveyed user’s experience with various aspects of handyDART service. The survey included handyDART service provided province-wide by both TransLink and BC Transit. While the project was undertaken by the Seniors’ Advocate, almost 7,500 users of all ages responded. The survey results suggest that while most clients are satisfied with the service when received, there are aspects of the service (e.g. ride
with Disabilities. In particular, all passenger areas of new ships are fully accessible by persons with disabilities including viewing galleries, and lounges and washrooms (when available). By 2023, all Inland Ferries will fully comply with the CTA code. Expanding and Reviewing handyDART handyDART is an accessible, door-to-door transit service for people who have disabilities that prevent them from conventional fixed-route transit. This service is provided in both Metro Vancouver and across British Columbia and government and communities are working together to expand handyDART service hours. BC Transit partners with local governments outside of Metro Vancouver to provide handyDART service in over 40 communities. In 2017, Victoria, Chilliwack, Merritt and Kamloops are cost-sharing with government to provide expanded service of 8,000 annual service hours, helping people stay connected with their community and family and friends. In Metro Vancouver, TransLink is adding 85,500 trips in 2017 as part of the Mayors’ Council’s 10-Year Vision. A total of 171,000 trips will be added over the next three years, which represents a 15% increase in service over 2016 levels. In early 2017, TransLink completed a review of its handyDART policies and service delivery to improve responsiveness to customer concerns, service standards and quality, and the way the service is delivered. A Stakeholder Advisory Committee, comprised of handyDart customers, health and advocacy agencies, and frontline staff informed the development and assessment of handyDART service delivery models and policies. Recommendations from the review were endorsed by the TransLink Board on March 30, 2017, and include: Improving reservation convenience Reducing wait times and travel times Enhancing handyDART taxi service quality and accountability Ensuring trips are available when customers need them Ensuring handyDART is appropriately funded Implementation of these recommendations is now underway. The Review and Recommendations to the TransLink Board (PDF) can be found on the TransLink website at: The Seniors’ Advocate recently surveyed user’s experience with various aspects of handyDART service. The survey included handyDART service provided province-wide by both TransLink and BC Transit. While the project was undertaken by the Seniors’ Advocate, almost 7,500 users of all ages responded. The survey results suggest that while most clients are satisfied with the service when received, there are aspects of the service (e.g. ride
2017-progress-update.docx