data on how 18% 25% 19% 13% 18% patients feel UK 45% 50% 3/17 4/16 5/26 3/22 15/81 about the 88% 100% 0% 12% 53% services they are US 30% 50% 7/8 7/7 0/5 1/8 15/28 provided at the hospital. 27% 43% 24% 10% 25% Overall 17/62 21/49 14/58 5/51 57/220 Comments: Percentages are calculated based on the number of people eligible to receive a survey vs. the number of people who completed the surveys. Inpatient Consumer Survey Results: 1Q 2Q 3Q 4Q YTD # Indicators 2016 2016 2016 2016 Average 1 I am better able to deal with crisis. 69% 82% 53% 70% 69% 2 My symptoms are not bothering me as much. 79% 77% 64% 65% 71% 3 The medications I am taking help me control 75% 70% 42% 65% 63% symptoms that used to bother me. 4 I do better in social situations. 71% 64% 56% 70% 65% 5 I deal more effectively with daily problems. 73% 83% 64% 64% 71% 6 I was treated with dignity and respect. 71% 65% 56% 65% 64% 7 Staff here believed that I could grow, change 69% 62% 56% 70% 64% and recover. 8 I felt comfortable asking questions about my 68% 68% 72% 70% 70% treatment and medications. 9 I was encouraged to use self-help/support 72% 75% 58% 70% 69% groups. 10 I was given information about how to manage 68% 53% 64% 70% 64% my medication side effects. 11 My other medical conditions were treated. 65% 69% 64% 55% 63% 12 I felt this hospital stay was necessary. 65% 48% 58% 40% 53% 1Q 2Q 3Q 4Q YTD # Indicators 2016 2016 2016 2016 Average
data on how patients feel about the services they are provided at the hospital. UK 45% 50% 18% 3/17 25% 4/16 19% 5/26 13% 3/22 18% 15/81 US 30% 50% 88% 7/8 100% 7/7 0% 0/5 12% 1/8 53% 15/28 Overall 27% 17/62 43% 21/49 24% 14/58 10% 5/51 25% 57/220 Comments: Percentages are calculated based on the number of people eligible to receive a survey vs. the number of people who completed the surveys. Inpatient Consumer Survey Results: # Indicators 1Q 2016 2Q 2016 3Q 2016 4Q 2016 YTD Average 1 I am better able to deal with crisis. 69% 82% 53% 70% 69% 2 My symptoms are not bothering me as much. 79% 77% 64% 65% 71% 3 The medications I am taking help me control symptoms that used to bother me. 75% 70% 42% 65% 63% 4 I do better in social situations. 71% 64% 56% 70% 65% 5 I deal more effectively with daily problems. 73% 83% 64% 64% 71% 6 I was treated with dignity and respect. 71% 65% 56% 65% 64% 7 Staff here believed that I could grow, change and recover. 69% 62% 56% 70% 64% 8 I felt comfortable asking questions about my treatment and medications. 68% 68% 72% 70% 70% 9 I was encouraged to use self-help/support groups. 72% 75% 58% 70% 69% 10 I was given information about how to manage my medication side effects. 68% 53% 64% 70% 64% 11 My other medical conditions were treated. 65% 69% 64% 55% 63% 12 I felt this hospital stay was necessary. 65% 48% 58% 40% 53% # Indicators 1Q 2016 2Q 2016 3Q 2016 4Q 2016 YTD Average
2016Q4.docx