Cluster 2 Organisational management – The candidate is to complete the following practical to demonstrate their competence in these units. These may be used to support documentary evidence and interview comments, or to cover gaps identified through the process. Task 4 Manage budgets and financial – The candidate is to answer questions referring to their own organisation’s financial management policy and procedures. The candidate is also required to access three profit and loss statements, a balance sheet and a budget from their own organisation, or from an organisation they have researched, to demonstrate basic accounting ability, and to provide graphical representations and interpretations of the data using financial management software. Task 5 Ensure a safe workplace – The candidate is to read and analyse the provided case study and then respond as required by the questions for this task, demonstrating their knowledge in OHS management practices and using the context of their work environment, transferring their theoretical knowledge to address the questions. Task 6 Manage operational plan – The candidate is required to create a mission statement plan for a company they have researched, and to base their mission statement on quality, safety or training. The candidate is required to demonstrate their ability to develop and implement an operational plan. Cluster 3 Managing and improving customer service – The candidate is to complete the following practical tasks to demonstrate their competence in these units. These may be used to support documentary evidence and interview comments, or to cover gaps identified through the process. Task 7 Manage quality customer service – The candidate is to read and analyse the case study provided then respond in writing as required by the questions for this task. The candidate is to demonstrate knowledge of customer service delivery including solving complex customer service and system problems that lead to poor customer service. The candidate may use the context of their work environment, transferring their theoretical knowledge to create a solution.
Cluster 2 – Organisational management The candidate is to complete the following practical to demonstrate their competence in these units. These may be used to support documentary evidence and interview comments, or to cover gaps identified through the process. Task 4 – Manage budgets and financial The candidate is to answer questions referring to their own organisation’s financial management policy and procedures. The candidate is also required to access three profit and loss statements, a balance sheet and a budget from their own organisation, or from an organisation they have researched, to demonstrate basic accounting ability, and to provide graphical representations and interpretations of the data using financial management software. Task 5 – Ensure a safe workplace The candidate is to read and analyse the provided case study and then respond as required by the questions for this task, demonstrating their knowledge in OHS management practices and using the context of their work environment, transferring their theoretical knowledge to address the questions. Task 6 – Manage operational plan The candidate is required to create a mission statement plan for a company they have researched, and to base their mission statement on quality, safety or training. The candidate is required to demonstrate their ability to develop and implement an operational plan. Cluster 3 – Managing and improving customer service The candidate is to complete the following practical tasks to demonstrate their competence in these units. These may be used to support documentary evidence and interview comments, or to cover gaps identified through the process. Task 7 – Manage quality customer service The candidate is to read and analyse the case study provided then respond in writing as required by the questions for this task. The candidate is to demonstrate knowledge of customer service delivery including solving complex customer service and system problems that lead to poor customer service. The candidate may use the context of their work environment, transferring their theoretical knowledge to create a solution.
BOS1490_RPL_DipMgment.docx