XenMobile Public-Store Secure App Uninstall-Install Instructions STEP 1: Delete existing versions of Secure Apps: Use the instructions below to ensure that you have deleted the app store’ version of the XenMobile Secure apps that are installed on your Android or iOS ‘private smartphone or tablet (i.e. Secure Mail, Secure Web, QuickEdit, Secure Tasks and Secure Notes). How to Delete XenMobile Secure Apps: For iOS devices: **Note: For iPhone 6s and 7 users, due to 3D touch, tap and hold lightly. From the home screen, long-press (hold down) an app icon until all app icons start shaking. Click the in the corner of any existing XenMobile apps on your device. “x” Secure Mail Secure Web QuickEdit Secure Tasks Secure Notes the home button when you are done removing apps. For Android devices: **Note: As interface options vary between manufacturers, your might be slightly different. Refer to your phone’s manual for any questions/differences. From the app drawer/app selection screen, find any existing XenMobile apps. Secure Mail Secure Web QuickEdit Secure Tasks Secure Notes Long-press (hold down) on an app you wish to delete and drag it to the icon. “uninstall” Continue for remaining XenMobile apps. STEP 2: Install new Public Versions of the Secure Apps have been staged in the Secure Hub store. On your mobile device, open Secure Hub, enter Citrix PIN if prompted. Tap the three horizontal bars and press the option for “Store”. Install the Version” of the Secure Apps. “Public Public Version Secure Mail – Public Version Web –Secure Public Version QuickEdit – Public Version Tasks –Secure Public Version Secure Notes – Go to the home screen on your mobile device to open and configure the public version of Secure Mail.
XenMobile Public-Store Secure App Uninstall-Install Instructions STEP 1: Delete existing versions of Secure Apps: Use the instructions below to ensure that you have deleted the ‘private app store’ version of the XenMobile Secure apps that are installed on your Android or iOS smartphone or tablet (i.e. Secure Mail, Secure Web, QuickEdit, Secure Tasks and Secure Notes). How to Delete XenMobile Secure Apps: For iOS devices: **Note: For iPhone 6s and 7 users, due to 3D touch, tap and hold lightly. From the home screen, long-press (hold down) an app icon until all app icons start shaking. Click the “x” in the corner of any existing XenMobile apps on your device. Secure Mail Secure Web QuickEdit Secure Tasks Secure Notes the home button when you are done removing apps. For Android devices: **Note: As interface options vary between manufacturers, your might be slightly different. Refer to your phone’s manual for any questions/differences. From the app drawer/app selection screen, find any existing XenMobile apps. Secure Mail Secure Web QuickEdit Secure Tasks Secure Notes Long-press (hold down) on an app you wish to delete and drag it to the “uninstall” icon. Continue for remaining XenMobile apps. STEP 2: Install new Public Versions of the Secure Apps have been staged in the Secure Hub store. On your mobile device, open Secure Hub, enter Citrix PIN if prompted. Tap the three horizontal bars and press the option for “Store”. Install the “Public Version” of the Secure Apps. Public Version – Secure Mail Public Version –Secure Web Public Version – QuickEdit Public Version –Secure Tasks Public Version – Secure Notes Go to the home screen on your mobile device to open and configure the public version of Secure Mail.
XenMobile_Public_Apps_Uninstall_Install_Instructions.docx