Critical aspects of locate, interpret and provide relevant information to Q2, 3, 47, 48 Task 3 evidence customer requests seek assistance when necessary in an effort to Q4, 35 Task 3 provide service to customers complete appropriate workplace records when Q20, 21, 22 Task 3 responding to customer requests deal appropriately with difficult customer situations Q52, 53 Task 3 communicate consistently and effectively with Q36, 37, 38, 39 Task 3 members of the public work in accordance with council policies and Q3, 11, 18 procedures Required knowledge council policies and procedures relevant to customer Q3 Task 3 service and information council’s anti-discrimination guidelines Q3 Task 3 area community profile Q3, 9 Tasks 2, 3 local community cultures Q3, 9 Tasks 2, 3 functions of local government Q2, 3 Tasks 2, 3 regulatory functions of local government Q2, 3 Tasks 2, 3 council services, facilities and activities Q8 Tasks 2, 3 council organisation and structure Q8 Required skills conflict resolution Q34 Task 3
Critical aspects of evidence locate, interpret and provide relevant information to customer requests Q2, 3, 47, 48 Task 3 seek assistance when necessary in an effort to provide service to customers Q4, 35 Task 3 complete appropriate workplace records when responding to customer requests Q20, 21, 22 Task 3 deal appropriately with difficult customer situations Q52, 53 Task 3 communicate consistently and effectively with members of the public Q36, 37, 38, 39 Task 3 work in accordance with council policies and procedures Q3, 11, 18 Required knowledge council policies and procedures relevant to customer service and information Q3 Task 3 council’s anti-discrimination guidelines Q3 Task 3 area community profile Q3, 9 Tasks 2, 3 local community cultures Q3, 9 Tasks 2, 3 functions of local government Q2, 3 Tasks 2, 3 regulatory functions of local government Q2, 3 Tasks 2, 3 council services, facilities and activities Q8 Tasks 2, 3 council organisation and structure Q8 Required skills conflict resolution Q34 Task 3
BOS1581%20Cert%20IV%20Local%20Govt.docx