Percentage of repair orders A completed during the 86% NA 90% 93% 88.46% 85.98% 87.50% period; completed “defects” within 30 calendar days Year Top Target PI Against Re-lets End Qtr 1 Qtr 2 Qtr 3 Qtr 4 Trend Quartile 2017/18 Target 2016/17 G Satisfaction with condition of re-let home did property 88% NA 90% 100% 100% 95.83% 95% – meet letting standard G Satisfaction with the overall 94% NA 95% 100% 100% 97.37% 98.33% allocation process Year Top Target PI Against Prevention End Qtr 1 Qtr 2 Qtr 3 Qtr 4 Quartile 2017/18 Target 2016/17 G Number of households prevented from becoming 66 NA 60 22 44 67 89 homeless Standard Neighbourhood & Community Standard: Neighbourhood Management Required Outcomes Registered providers shall keep the neighbourhood and communal areas associated with the homes that they own clean and safe. They shall work in partnership with their tenants and other providers and public bodies where it is effective to do so.
Percentage of repair orders completed during the “defects” period; completed within 30 calendar days 86% NA 90% 93% 88.46% 85.98% 87.50% A Re-lets Year End 2016/17 Top Quartile Target 2017/18 Qtr 1 Qtr 2 Qtr 3 Qtr 4 PI Against Target Trend Satisfaction with condition of re-let home – did property meet letting standard 88% NA 90% 100% 100% 95.83% 95% G Satisfaction with the overall allocation process 94% NA 95% 100% 100% 97.37% 98.33% G Prevention Year End 2016/17 Top Quartile Target 2017/18 Qtr 1 Qtr 2 Qtr 3 Qtr 4 PI Against Target Number of households prevented from becoming homeless 66 NA 60 22 44 67 89 G Standard Neighbourhood & Community Standard: Neighbourhood Management Required Outcomes Registered providers shall keep the neighbourhood and communal areas associated with the homes that they own clean and safe. They shall work in partnership with their tenants and other providers and public bodies where it is effective to do so.
2018-bdht-Annual-Assessment-Compliance-HCA-Consumer-Standards-V1.2.docx