Job Purpose The Build & Repair First Line Manager is responsible for managing the safe delivery of our Build & Repair (B&R) process within the Newtown area. Role responsibilities include direct management of teams engaged in operational activities as well as providing technical support and delivery of performance improvements to maximise efficiency and cost effectiveness of activities associated with the safe delivery of Network replacement, maintenance and development. Key Accountabilities Supervise direct labour and contract teams, motivating, coaching and coordinating all activities to ensure optimum efficiency is achieved; Ensure that work is carried out in accordance with prescribed and agreed standards and is fully compliant with all relevant policies and procedures whilst delivering high customer satisfaction;; Prepare and authorise all permitry requirements including complex non-routine and routine operations affecting the Network; Assist with the control of a variety of projects in order that time scales and budgeted costs are met; Prepare reports and provide support and guidance to operational teams to manage ongoing performance; Respond effectively to Network incidents and provide reports as required. Prepare appropriate replies to high-level complaints and reports to external organisations in line with standards of service Ensure records of work activities are maintained in a timely fashion, to satisfy the business and legal requirements Conduct qualitative and quantitative assessments/inspections on work carried out on the network to ensure that appropriate standards of customer service are maintained or improved in terms of quality and value for money. Undertake technical audits and reviews as required to ensure a compliant workforce Manage sickness / absence and disciplinary procedures for direct reports, to ensure compliance with company policy Carry out the role in accordance with Wales and West Utilities ambition, priorities and values and ensure that Participate in the process of agreeing performance objectives, reviewing performance, identifying development and improvement plans and monitoring staff progress against targets to the timescales set by the business. Work within and promote the philosophy of safe team working and development across all Wales & West Utilities activities to achieve business objectives and continuously improve performance. Dimensions
Job Purpose The Build & Repair First Line Manager is responsible for managing the safe delivery of our Build & Repair (B&R) process within the Newtown area. Role responsibilities include direct management of teams engaged in operational activities as well as providing technical support and delivery of performance improvements to maximise efficiency and cost effectiveness of activities associated with the safe delivery of Network replacement, maintenance and development. Key Accountabilities Supervise direct labour and contract teams, motivating, coaching and coordinating all activities to ensure optimum efficiency is achieved; Ensure that work is carried out in accordance with prescribed and agreed standards and is fully compliant with all relevant policies and procedures whilst delivering high customer satisfaction;; Prepare and authorise all permitry requirements including complex non-routine and routine operations affecting the Network; Assist with the control of a variety of projects in order that time scales and budgeted costs are met; Prepare reports and provide support and guidance to operational teams to manage ongoing performance; Respond effectively to Network incidents and provide reports as required. Prepare appropriate replies to high-level complaints and reports to external organisations in line with standards of service Ensure records of work activities are maintained in a timely fashion, to satisfy the business and legal requirements Conduct qualitative and quantitative assessments/inspections on work carried out on the network to ensure that appropriate standards of customer service are maintained or improved in terms of quality and value for money. Undertake technical audits and reviews as required to ensure a compliant workforce Manage sickness / absence and disciplinary procedures for direct reports, to ensure compliance with company policy Carry out the role in accordance with Wales and West Utilities ambition, priorities and values and ensure that Participate in the process of agreeing performance objectives, reviewing performance, identifying development and improvement plans and monitoring staff progress against targets to the timescales set by the business. Work within and promote the philosophy of safe team working and development across all Wales & West Utilities activities to achieve business objectives and continuously improve performance. Dimensions
br-flm-newtown-external.docx