These are a few dates that the provider had been extremely short-staffed. -November 12th, 20th 2017 -December 13th, 22nd, 24th, 25th, 31st 2017 -January 6th, 21st 2018 -February 24th 2018 -March 6th, 9th, 10th and 11th 2018 Please provide: Any incident reports or escalations for the referred to above. Evidence of actual calls and home visits waiting for the dates above. 13 - Incidents provided from relevant Evidence of the for the respective days of dates ‘norm’ the week / and bank holidays. 13 Word doc explaining – Evidence of any escalation and mitigation spreadsheets etc undertaken on the above dates. 13 Nov 17 April 18 Call Volumes – Evidence of number of failed calls for the above 28.05.18 29.05.18 15.6.18 13 Contact reports Oct 17- March – dates 13 Shift SEL Sept - Feb – Evidence of what decisions were made for each failed call. 14 Extract from Whistleblowing Concern 2018): 17.05.18 21.05.18 Not No evidence provided. The rotas are routinely filled with names of staff not 12 noon received Supplementary question therefore scheduled to work or names made up by the asked. SELDOC on those days in order for the service to appear well staffed. Please provide evidence and / or names including length of employment to match to rotas. Supplementary Please provide a self-declaration signed by the SEL Rota Manager and signed off by Derek Witt or 28.05.18 29.05.18 29.05.18 14 Self Declaration provided –
These are a few dates that the provider had been extremely short-staffed. -November 12th, 20th 2017 -December 13th, 22nd, 24th, 25th, 31st 2017 -January 6th, 21st 2018 -February 24th 2018 -March 6th, 9th, 10th and 11th 2018 Please provide: Any incident reports or escalations for the referred to above. Evidence of actual calls and home visits waiting for the dates above. Evidence of the ‘norm’ for the respective days of the week / and bank holidays. Evidence of any escalation and mitigation undertaken on the above dates. Evidence of number of failed calls for the above dates Evidence of what decisions were made for each failed call. 28.05.18 29.05.18 15.6.18 13 - Incidents provided from relevant dates 13 – Word doc explaining spreadsheets etc 13 – Nov 17 April 18 Call Volumes 13 – Contact reports Oct 17- March 13 – Shift SEL Sept - Feb 14 Extract from Whistleblowing Concern 2018): The rotas are routinely filled with names of staff not scheduled to work or names made up by the SELDOC on those days in order for the service to appear well staffed. Please provide evidence and / or names including length of employment to match to rotas. Supplementary Please provide a self-declaration signed by the SEL Rota Manager and signed off by Derek Witt or 17.05.18 28.05.18 21.05.18 12 noon 29.05.18 Not received 29.05.18 No evidence provided. Supplementary question therefore asked. 14 – Self Declaration provided
20180806-SELDOC-WB-Final-Report-V11-16.7.18.docx