Organisational Relationships Reports to Community Transport Coordinator & Executive Officer Peers Other Transport Drivers and Customer Service Officers, Direct Reports Nil. May supervise volunteer attendants Collaboration and Communication Key Contact Relationship Transport Manager Quarterly reviews Drivers Support and coordinate information and reporting Finance team Provide timesheets for payroll Frequent discussion and confirmation of all trip Transport Coordination Team information and customer feedback Support and coordinate information, customer/client Other community service organisations referrals, and transport-supported activities Key Responsibilities or Accountabilities Key Accountability Area Specific Tasks and Responsibilities Actively develop and promote the desired culture of PSInc by ensuring all interactions, documentation and communications are Mission, Values and conducted in a manner that supports the Mission, Vision and Behaviours Values of PSInc. Actively implement and promote PSInc’s Code of Conduct. Actively develop relationships with other drivers, the transport team, and other staff Relationships Ensure all interactions within the community portray PSInc as a professional and caring provider of services. Collect correct fare contribution Ensure the care, safety and comfort of customers Provide information to customers on destinations, pickup times, Customer Service and other general information as required Provide assistance to passengers boarding and departing the vehicle
Organisational Relationships Reports to Community Transport Coordinator & Executive Officer Peers Other Transport Drivers and Customer Service Officers, Direct Reports Nil. May supervise volunteer attendants Collaboration and Communication Key Contact Relationship Transport Manager Quarterly reviews Drivers Support and coordinate information and reporting Finance team Provide timesheets for payroll Transport Coordination Team Frequent discussion and confirmation of all trip information and customer feedback Other community service organisations Support and coordinate information, customer/client referrals, and transport-supported activities Key Responsibilities or Accountabilities Key Accountability Area Specific Tasks and Responsibilities Mission, Values and Behaviours Actively develop and promote the desired culture of PSInc by ensuring all interactions, documentation and communications are conducted in a manner that supports the Mission, Vision and Values of PSInc. Actively implement and promote PSInc’s Code of Conduct. Relationships Actively develop relationships with other drivers, the transport team, and other staff Ensure all interactions within the community portray PSInc as a professional and caring provider of services. Customer Service Collect correct fare contribution Ensure the care, safety and comfort of customers Provide information to customers on destinations, pickup times, and other general information as required Provide assistance to passengers boarding and departing the vehicle
20170807_Community_Transport_Driver.docx