Work with partner agencies to recognize, respect and address the needs of service users who face particular barriers when seeking help to access the service, including those from different ethnic and cultural backgrounds, LGB&T communities, those with disabilities and complex needs, and other hard to engage groups. To work with the Regional Lead in contributing to and implementing new service provision. Establish effective working relationships with stakeholders to ensure appropriate referrals are made, regular reviews held with related professionals and service users being supported to move-on. Lead on Changing Lives input into the local Domestic Abuse forum, MARAC proceedings, CAF assessments and LSC & AB processes and training. Ensure all requirements are met for the safeguarding of adults and children which reflect best practice in children's services, reporting incidents to the local Safeguarding Unit and liaising with the Safeguarding Unit regarding risks to clients and their families. Ensure that reporting requirements are being met and inspections are passed to a high standard and all monitoring reports are submitted on time to Commissioners. To ensure that the Regional Lead is kept informed of action taken to manage any heightened risks that may affect the effective running of the services. Facilitate effective IDVA provision including assertive outreach into the community and effective engagement with courts and processes. Finance Produce annual budgets for the project year. Oversee the management of budgets, including taking corrective management action when required in line with financial regulations. To monitor bad debts ensuring compliance with procedures. Data and Reporting Ensure that case files and records are accurate and complete, and that both are kept and in compliance with DPA requirements. Ensure appropriate recording of information on INFORM(Client Information Management system) or other relevant system , and that all case files are complete and kept up to date including auditing of case files To ensure all incidents are reported appropriately using the Datix reporting system Ensure that service user feedback is gathered systematically and recorded on the Changing Lives Datix System and acted upon. To submit regular service management and performance reports. Staff To manage and develop staff in accordance with organization’s performance management scheme, ensuring their involvement in the continuous improvement of services. To ensure all staff within area of responsibility are engaged in regular service review to promote best practice and continuous improvement of service. To implement and manage the sharing of knowledge and good practice towards improving service delivery. To contribute to workforce planning in line with contract requirements, ensuring there is always sufficient cover for services including over holiday periods. To manage and develop staff in line with Changing Lives’ procedures, ensuring their involvement in the continuous improvement of services.
Work with partner agencies to recognize, respect and address the needs of service users who face particular barriers when seeking help to access the service, including those from different ethnic and cultural backgrounds, LGB&T communities, those with disabilities and complex needs, and other hard to engage groups. To work with the Regional Lead in contributing to and implementing new service provision. Establish effective working relationships with stakeholders to ensure appropriate referrals are made, regular reviews held with related professionals and service users being supported to move-on. Lead on Changing Lives input into the local Domestic Abuse forum, MARAC proceedings, CAF assessments and LSC & AB processes and training. Ensure all requirements are met for the safeguarding of adults and children which reflect best practice in children's services, reporting incidents to the local Safeguarding Unit and liaising with the Safeguarding Unit regarding risks to clients and their families. Ensure that reporting requirements are being met and inspections are passed to a high standard and all monitoring reports are submitted on time to Commissioners. To ensure that the Regional Lead is kept informed of action taken to manage any heightened risks that may affect the effective running of the services. Facilitate effective IDVA provision including assertive outreach into the community and effective engagement with courts and processes. Finance Produce annual budgets for the project year. Oversee the management of budgets, including taking corrective management action when required in line with financial regulations. To monitor bad debts ensuring compliance with procedures. Data and Reporting Ensure that case files and records are accurate and complete, and that both are kept and in compliance with DPA requirements. Ensure appropriate recording of information on INFORM(Client Information Management system) or other relevant system , and that all case files are complete and kept up to date including auditing of case files To ensure all incidents are reported appropriately using the Datix reporting system Ensure that service user feedback is gathered systematically and recorded on the Changing Lives Datix System and acted upon. To submit regular service management and performance reports. Staff To manage and develop staff in accordance with organization’s performance management scheme, ensuring their involvement in the continuous improvement of services. To ensure all staff within area of responsibility are engaged in regular service review to promote best practice and continuous improvement of service. To implement and manage the sharing of knowledge and good practice towards improving service delivery. To contribute to workforce planning in line with contract requirements, ensuring there is always sufficient cover for services including over holiday periods. To manage and develop staff in line with Changing Lives’ procedures, ensuring their involvement in the continuous improvement of services.
Blackburn-and-Darwin-Servcie-Manager-Job-description.docx