Qualifications, Skill level equivalent to achievement General knowledge of Higher Application knowledge and of NVQ2, GCSE or City and Guilds, Education environment experience with some relevant work experience. Able to demonstrate a sufficient Experience of handling or other Application knowledge of work systems, financial transactions equipment processes and standard IT packages. Application Experience of working in a busy customer service environment Assessment Ability to produce clear, accurate Task and concise written documentation. Planning and Able to effectively organise allocated Interview organising work activities and assist in the effective organisation of and events. Interview Able to plan own work schedule effectively, working independently when needed. Problem solving Able to solve a range of problems by Assessment and initiative responding to varying Task circumstances, whilst working within standard procedures. Interview Ability to use own initiative to answer queries after training in standard procedures. Management Able to contribute to team efficiency Interview and teamwork through sharing information and constructively supporting others. Interview Ability to adapt well to change and service improvements. Application Communicating Able to engage with a variety of & and influencing stakeholders including residents, Assessment contractors and professional support task services. Interview Able to seek and clarify detail. Able to explain procedures and provide assistance where necessary. Interview Ability to demonstrate own duties to other colleagues as required. Able to appropriately handle difficult situations with customers in accordance with procedures and signpost accordingly.
Qualifications, knowledge and experience Skill level equivalent to achievement of NVQ2, GCSE or City and Guilds, with some relevant work experience. Able to demonstrate a sufficient knowledge of work systems, equipment processes and standard IT packages. Experience of working in a busy customer service environment Ability to produce clear, accurate and concise written documentation. General knowledge of Higher Education environment Experience of handling or other financial transactions Application Application Application Assessment Task Planning and organising Able to effectively organise allocated work activities and assist in the effective organisation of and events. Able to plan own work schedule effectively, working independently when needed. Interview Interview Problem solving and initiative Able to solve a range of problems by responding to varying circumstances, whilst working within standard procedures. Ability to use own initiative to answer queries after training in standard procedures. Assessment Task Interview Management and teamwork Able to contribute to team efficiency through sharing information and constructively supporting others. Ability to adapt well to change and service improvements. Interview Interview Communicating and influencing Able to engage with a variety of stakeholders including residents, contractors and professional support services. Able to seek and clarify detail. Able to explain procedures and provide assistance where necessary. Ability to demonstrate own duties to other colleagues as required. Able to appropriately handle difficult situations with customers in accordance with procedures and signpost accordingly. Application & Assessment task Interview Interview
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