Managing emotions for peak performance—The more we practice and personal effectiveness the more often we will outperform ourselves and the more we will find ourselves conforming to our moral principles. P. 127 Interpersonal Effectiveness: To serve the needs of others we have to understand them. To be compassionate or forgiving, we need to be able to see the world through another’s eyes. Interpersonal effectiveness is indispensable leadership too. Leaders get very little done by themselves. P. 128 Empathy: Critical to competence because it neutralizes destructive emotions that can interfere with living in alignment. Empathy as conflict antidote: When we are at odds with others, often the last thing we want to do is to consider the situation from their point of view. However, empathy is powerful tool for managing conflict. Without empathy, you are limit3ed by your own subjective view of reality. With empathy, you are more willing to let go of the mistakes of others and are more disposed to help them accomplish their goals. P. 129 Misplaced Compassion: It’s important to understand difference between understanding another’s world and being controlled by another’s needs and preferences. Be careful not to translate empathy into unproductive caretaking. [You must know yourself very well to prevent this and you must maintain appropriate boundaries. Note mine] Listening: Listening attentively is active skill requiring concentration and emotional intelligence. Listening essential to moral competence because it demonstrates respect for values, beliefs, goals, an emotions of others. Listening skillfully also makes empathy possible because it provides the data on which compassion and forgiveness are based. P. 130 Very little meaning comes from words themselves. What people really mean when they speak is found in tone of voice and physical movements that accompany spoken words. P. 131. [discussion also found in Resonant Leadership] Listening o understand the contents of all 3 frames Listening well can provide information about all 3 frames Respecting others—Easy to work with people we like, or whose values match our own. P. 132
Managing emotions for peak performance—The more we practice and personal effectiveness the more often we will outperform ourselves and the more we will find ourselves conforming to our moral principles. P. 127 Interpersonal Effectiveness: To serve the needs of others we have to understand them. To be compassionate or forgiving, we need to be able to see the world through another’s eyes. Interpersonal effectiveness is indispensable leadership too. Leaders get very little done by themselves. P. 128 Empathy: Critical to competence because it neutralizes destructive emotions that can interfere with living in alignment. Empathy as conflict antidote: When we are at odds with others, often the last thing we want to do is to consider the situation from their point of view. However, empathy is powerful tool for managing conflict. Without empathy, you are limit3ed by your own subjective view of reality. With empathy, you are more willing to let go of the mistakes of others and are more disposed to help them accomplish their goals. P. 129 Misplaced Compassion: It’s important to understand difference between understanding another’s world and being controlled by another’s needs and preferences. Be careful not to translate empathy into unproductive caretaking. [You must know yourself very well to prevent this and you must maintain appropriate boundaries. Note mine] Listening: Listening attentively is active skill requiring concentration and emotional intelligence. Listening essential to moral competence because it demonstrates respect for values, beliefs, goals, an emotions of others. Listening skillfully also makes empathy possible because it provides the data on which compassion and forgiveness are based. P. 130 Very little meaning comes from words themselves. What people really mean when they speak is found in tone of voice and physical movements that accompany spoken words. P. 131. [discussion also found in Resonant Leadership] Listening o understand the contents of all 3 frames Listening well can provide information about all 3 frames Respecting others—Easy to work with people we like, or whose values match our own. P. 132
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