Writing to us When you fax or email us, we will: let you know who is dealing with your enquiry acknowledge your correspondence within two business days If English is not your first language respond within 10 business days and you need to contact us, please phone 03 9280 1993 and you will be for more complex matters we will keep you transferred to us with an interpreter informed of the progress of our response every 10 on line to assist. business days. Privacy GMW is committed to protecting your privacy. GMW is required to comply with the Privacy and Data Protection Act 2014 (Vic) and is bound by the Information Privacy Principles set out in that Act. It may also be required to comply with other laws relating to the protection of personal information. For example, if GMW collects health information it is required to comply with the Health Privacy Principles set out in the Health Records Act 2001 (Vic). GMW’s privacy policy outlines our practices and policies for the collection, use and management of personal information. You may gain access to and correct your personal information. For further information, please refer to our Privacy Policy at or phone 1800 013 357 to obtain a copy of this policy.
If English is not your first language and you need to contact us, please phone 03 9280 1993 and you will be transferred to us with an interpreter on line to assist. Writing to us When you fax or email us, we will: let you know who is dealing with your enquiry acknowledge your correspondence within two business days respond within 10 business days for more complex matters we will keep you informed of the progress of our response every 10 business days. Privacy GMW is committed to protecting your privacy. GMW is required to comply with the Privacy and Data Protection Act 2014 (Vic) and is bound by the Information Privacy Principles set out in that Act. It may also be required to comply with other laws relating to the protection of personal information. For example, if GMW collects health information it is required to comply with the Health Privacy Principles set out in the Health Records Act 2001 (Vic). GMW’s privacy policy outlines our practices and policies for the collection, use and management of personal information. You may gain access to and correct your personal information. For further information, please refer to our Privacy Policy at or phone 1800 013 357 to obtain a copy of this policy.
2016_Customer_Charter_Summary_Brochure.docx