Steps in the What to do? Guidance process approach PLAN Define the The organization Gather, analyze and determine external and internal context of the should identify its responsibilities of the organization to satisfy the relevant organization responsibilities, the requirements, needs and expectations of the relevant relevant interested interested parties. Monitor or communicate frequently with parties and their these interested parties to ensure continual understanding relevant of their requirements, needs and expectations. requirements, needs and expectations to define the organization’s intended purpose. Define the on the analysis The organization shall determine the scope, boundaries and scope, of the requirements, applicability of its management system taking into objectives and needs and consideration the internal and external context and policies of the expectations interested party requirements. Decide which markets the organization establish the scope, organization should address. Top management should then objectives and establish objectives and policies for the desired outcomes. policies that are relevant for the organization’s quality management system. Determine the Determine the Management shall determine the processes needed for processes in processes needed to achieving the intended outputs. These processes include the meet the objectives management, resources, operations, measurement, analysis organization and policies and to and improvement. produce the intended outputs.
Steps in the process approach What to do? Guidance PLAN Define the context of the organization The organization should identify its responsibilities, the relevant interested parties and their relevant requirements, needs and expectations to define the organization’s intended purpose. Gather, analyze and determine external and internal responsibilities of the organization to satisfy the relevant requirements, needs and expectations of the relevant interested parties. Monitor or communicate frequently with these interested parties to ensure continual understanding of their requirements, needs and expectations. Define the scope, objectives and policies of the organization on the analysis of the requirements, needs and expectations establish the scope, objectives and policies that are relevant for the organization’s quality management system. The organization shall determine the scope, boundaries and applicability of its management system taking into consideration the internal and external context and interested party requirements. Decide which markets the organization should address. Top management should then establish objectives and policies for the desired outcomes. Determine the processes in the organization Determine the processes needed to meet the objectives and policies and to produce the intended outputs. Management shall determine the processes needed for achieving the intended outputs. These processes include management, resources, operations, measurement, analysis and improvement.
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