Skills and Competencies To build a successful BPM team you need to first define the right balance of transformational, operational and technical skills and competencies. BPM requires three critical competencies: Transformational competence supports BPM execution – Operational competence identifies what has to change and how – Technical competence enables this change to be achieved – Table 13, below, describes the expertise that is shown at basic, intermediate and advanced levels in these competencies. 13: Description of BPM Competency Levels Basic Competency Intermediate Competency Advanced Competency Includes Knowledge of: Includes Knowledge of: Includes Knowledge of: Transformational Communications Facilitation and negotiation Multi-stakeholder communication Business case justifications Organizational and change management Translation of business Quick-win planning strategy into process Stakeholder impact analysis outcomes Process governance Organization design Project management Evolution of projects into programs Operational As-Is process discovery and Process benchmarking To-Be process scenario modeling simulation Creation of process artifacts To-Be process modeling and Translation of business Planning, coordinating and iterations strategy into process documenting To-Be outcomes Identification of key processes performance indicators (KPIs) Project portfolio Negotiating and establishing management process governance policies Continuous process BPM methodologies improvement Technical Understanding of systems Solution architecture Predictive analytics impacted by the business Management of process Mobile applications process artifacts Optimization and simulation Identification of application Agile software development Dynamic BPM/goal-driven requirements Data architecture process expertise application User experience design Social BPM skills development Service Oriented Architecture, business intelligence, workflow
Skills and Competencies To build a successful BPM team you need to first define the right balance of transformational, operational and technical skills and competencies. BPM requires three critical competencies: Transformational competence – supports BPM execution Operational competence – identifies what has to change and how Technical competence – enables this change to be achieved Table 13, below, describes the expertise that is shown at basic, intermediate and advanced levels in these competencies. 13: Description of BPM Competency Levels Basic Competency Includes Knowledge of: Intermediate Competency Includes Knowledge of: Advanced Competency Includes Knowledge of: Transformational Communications Business case justifications Quick-win planning Facilitation and negotiation Organizational and change management Stakeholder impact analysis Process governance Project management Multi-stakeholder communication Translation of business strategy into process outcomes Organization design Evolution of projects into programs Operational As-Is process discovery and modeling To-Be process modeling and iterations Identification of key performance indicators (KPIs) Process benchmarking Creation of process artifacts Planning, coordinating and documenting To-Be processes Negotiating and establishing process governance policies BPM methodologies To-Be process scenario simulation Translation of business strategy into process outcomes Project portfolio management Continuous process improvement Technical Understanding of systems impacted by the business process Identification of application requirements application development Service Oriented Architecture, business intelligence, workflow Solution architecture Management of process artifacts Agile software development Data architecture User experience design Predictive analytics Mobile applications Optimization and simulation Dynamic BPM/goal-driven process expertise Social BPM skills
BPM-Guide.docx