Help button is for you to re-check network connection or report problems when “Help” everything is set ready but failed to view the media. Selecting functions “Default” the same as stated in section Network Test” to re-check the network connection. “5 While you can also drag down and select the specific camera encountering viewing problem and click to test. “Start” Figure Select IPcam for Testing If you see test result message in green reads as below, that means you should have no trouble viewing your IP camera media. Figure Test Result Success – However, if you read test result in red, that your network might be encountering connection problem. You can choose to report the situation back for further assistance by clicking button. “Report” Figure Test Result Problem – The connection log message will be displayed when clicking You then need “Report”. to leave your information as required and situation statement in the feedback field, and then click Query”. Our technical support team will get back to you as “Submit soon as we can to help solve your problem. Figure Connection Log Menu Menu bar located on the bottom webpage where lists and “Matrix” “Setting”. Figure Menu
Help “Help” button is for you to re-check network connection or report problems when everything is set ready but failed to view the media. Selecting “Default” functions the same as stated in section “5 Network Test” to re-check the network connection. While you can also drag down and select the specific camera encountering viewing problem and click “Start” to test. Figure Select IPcam for Testing If you see test result message in green reads as below, that means you should have no trouble viewing your IP camera media. Figure Test Result – Success However, if you read test result in red, that your network might be encountering connection problem. You can choose to report the situation back for further assistance by clicking “Report” button. Figure Test Result – Problem The connection log message will be displayed when clicking “Report”. You then need to leave your information as required and situation statement in the feedback field, and then click “Submit Query”. Our technical support team will get back to you as soon as we can to help solve your problem. Figure Connection Log Menu Menu bar located on the bottom webpage where lists “Matrix” and “Setting”. Figure Menu
2016HentekViewer-Web-User-Manual-_EN.docx