Does the successful applicant have to report information through the Data Exchange? Yes. The successful applicant must use the Data Exchange to report data about calls through to FRAL. As noted in section 12.4 of the Grant Opportunity Guidelines, the successful applicant must enter a grant agreement that requires participation in the partnership approach in relation to the telephone and online dispute resolution services provided through FRAL. This will ensure that a rich set of information is available about client outcomes to help inform both the service provider and government. The successful applicant will not be required to participate in the partnership approach in relation to the other services it provides (information, advice, referrals and legal advice) because these calls will generally be one off, anonymous calls. The reporting of the basic client information for these calls will help provide a useful data set of the numbers and demographics of callers. What is the Social and Community Services (SACS) supplementation? On 1 February 2012, Fair Work Australia (now the Fair Work Commission) made a decision to increase for the social and community services sector from 1 December 2012. That decision affected workers employed under the Social, Community, Home Care and Disability Services Industry Award 2010. The Australian Government made a commitment to pay a supplement to organisations that deliver certain programs to enable those organisations to provide their workers with the increased pay. The commitment was to provide this supplementation through to 30 June 2021. Further information is available on the website. Will our organisation be eligible to receive the SACS supplementation? The successful applicant may be eligible to receive SACS supplementation for FRAL workers employed under the Social, Community, Home Care and Disability Services Industry Award 2010. This would include those who are employed as social workers and family dispute resolution practitioners for the FRAL. The SACS supplementation will be paid in addition to the Grant amount available in section 2 of the Grant Opportunity Guidelines, but will cease on 30 June 2021. What type of legal advice does FRAL provide? The FRAL provides telephone-based legal advice services to callers who need one-off assistance to help with their family law related issues. These services are expected to focus primarily on non-adversarial approaches to resolving family law issues. Callers may be persons affected by separation, including grandparents and other extended family members,
Does the successful applicant have to report information through the Data Exchange? Yes. The successful applicant must use the Data Exchange to report data about calls through to FRAL. As noted in section 12.4 of the Grant Opportunity Guidelines, the successful applicant must enter a grant agreement that requires participation in the partnership approach in relation to the telephone and online dispute resolution services provided through FRAL. This will ensure that a rich set of information is available about client outcomes to help inform both the service provider and government. The successful applicant will not be required to participate in the partnership approach in relation to the other services it provides (information, advice, referrals and legal advice) because these calls will generally be one off, anonymous calls. The reporting of the basic client information for these calls will help provide a useful data set of the numbers and demographics of callers. What is the Social and Community Services (SACS) supplementation? On 1 February 2012, Fair Work Australia (now the Fair Work Commission) made a decision to increase for the social and community services sector from 1 December 2012. That decision affected workers employed under the Social, Community, Home Care and Disability Services Industry Award 2010. The Australian Government made a commitment to pay a supplement to organisations that deliver certain programs to enable those organisations to provide their workers with the increased pay. The commitment was to provide this supplementation through to 30 June 2021. Further information is available on the website. Will our organisation be eligible to receive the SACS supplementation? The successful applicant may be eligible to receive SACS supplementation for FRAL workers employed under the Social, Community, Home Care and Disability Services Industry Award 2010. This would include those who are employed as social workers and family dispute resolution practitioners for the FRAL. The SACS supplementation will be paid in addition to the Grant amount available in section 2 of the Grant Opportunity Guidelines, but will cease on 30 June 2021. What type of legal advice does FRAL provide? The FRAL provides telephone-based legal advice services to callers who need one-off assistance to help with their family law related issues. These services are expected to focus primarily on non-adversarial approaches to resolving family law issues. Callers may be persons affected by separation, including grandparents and other extended family members,
2017-2080-family-relationship-advice-line-questions-and-answers-20181127.docx