Functional Client Service Unit (CSU) Designated office for CSU and basic March 2018 office equipment provided Names & contacts of schedule officers March 2018 forwarded to Sector Ministry and OHCS Mid & end of year reports on operations July & Dec 2018 of the CSU as well as the Department’s compliance with the service delivery standards in the Charter and copies forwarded to Sector Ministry and OHCS Public Information Dissemination Functional interactive website/social December 2018 Mechanisms platforms Reports on quarterly updates of website Quarterly Newsletters and brochures December 2018 KEY RESULT AREA 5: WORK IMPROVEMENT INITIATIVES OUTPUT DELIVERABLES OBJECTIVE VERIFIABLE INDICATOR(S) (OVIs) DUE DATE Efficiency gains in organisational List of internal e-services introduced December 2018 operations Innovations in organisational operations December 2018 Management/Staff engagements Minutes of monthly Management Monthly Meetings Quarterly Minutes of quarterly Staff December 2018 durbars/meetings Report on measures to promote gender December 2018 inclusiveness as well as the health and well-being of staff Internal newsletters/catalogue of information posted on notice boards Records Management Evidence of inspection by PRAAD May 2018 Improvement Initiatives Evidence of actions taken to improve October 2018 records management Management of physical Verification of: December 2018 environment Cleanliness of office environment Quality of washrooms
Functional Client Service Unit (CSU) Designated office for CSU and basic office equipment provided Names & contacts of schedule officers forwarded to Sector Ministry and OHCS Mid & end of year reports on operations of the CSU as well as the Department’s compliance with the service delivery standards in the Charter and copies forwarded to Sector Ministry and OHCS March 2018 March 2018 July & Dec 2018 Public Information Dissemination Mechanisms Functional interactive website/social platforms Reports on quarterly updates of website Newsletters and brochures December 2018 Quarterly December 2018 KEY RESULT AREA 5: WORK IMPROVEMENT INITIATIVES OUTPUT DELIVERABLES OBJECTIVE VERIFIABLE INDICATOR(S) (OVIs) DUE DATE Efficiency gains in organisational operations List of internal e-services introduced Innovations in organisational operations December 2018 December 2018 Management/Staff engagements Minutes of monthly Management Meetings Minutes of quarterly Staff durbars/meetings Report on measures to promote gender inclusiveness as well as the health and well-being of staff Internal newsletters/catalogue of information posted on notice boards Monthly Quarterly December 2018 December 2018 Records Management Improvement Initiatives Evidence of inspection by PRAAD Evidence of actions taken to improve records management May 2018 October 2018 Management of physical environment Verification of: Cleanliness of office environment Quality of washrooms December 2018
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