Work Experience Minimum of 3 years’ experience in a busy education, RTO, NGO or similar administration environment required to meet Demonstrated proficiency in general administration and office systems position objectives Experience in client management systems, and/or e-learning systems such as Moodle would be an advantage Section 3: Decision Making Authority Decision Making Authority N/A Section 4: Position Accountabilities Area of Accountability Key Activities Outputs To resource and support all activities associated with Education Services Administration support Produce accurate, timely and high Undertake arrangements for workshops including booking of cars, accommodation and quality reports as directed equipment Files being current and accurate Maintain databases, and the production and updating of Education resources Information sheets and handouts (workbooks, handouts etc.) produced within designated timeframes Assist with design and preparation of promotional materials as required Intranet entries posted regularly which Maintain program equipment and the office environment are up to date and accurate Other duties as required from time to time. Support the Service Manager and Administration Coordinator by: Business Development Expand customer base Following up leads for new customers to discuss booking workshops/services Providing leads to the Service Manager Education where a potential new customer – has made an enquiry Making calls to current or previous customers to offer additional or new services and products Record keeping Maintain accurate records for all carer and service provider workshops including, All documentation associated with bookings, attendances, evaluations and invoicing workshops processed within guidelines and invoiced within a week of delivery Relationships Act as a first point of contact regarding Education Services with people from both inside Maintain accurate database of contacts and outside the team and organisation and the relationship Work collaboratively and cooperatively with the Education Services Administration Producing information and other Coordinator and other administration staff across the organisation communication to external stakeholders Maintain knowledge of key stakeholders Other As required to meet needs and/or fulfil contract obligations within the boundaries of the role and in liaison with the Service Manager Education –
Work Experience required to meet position objectives Minimum of 3 years’ experience in a busy education, RTO, NGO or similar administration environment Demonstrated proficiency in general administration and office systems Experience in client management systems, and/or e-learning systems such as Moodle would be an advantage Section 3: Decision Making Authority Decision Making Authority N/A Section 4: Position Accountabilities Area of Accountability Key Activities Outputs Administration support To resource and support all activities associated with Education Services Undertake arrangements for workshops including booking of cars, accommodation and equipment Maintain databases, and the production and updating of Education resources (workbooks, handouts etc.) Assist with design and preparation of promotional materials as required Maintain program equipment and the office environment Other duties as required from time to time. Produce accurate, timely and high quality reports as directed Files being current and accurate Information sheets and handouts produced within designated timeframes Intranet entries posted regularly which are up to date and accurate Business Development Support the Service Manager and Administration Coordinator by: Following up leads for new customers to discuss booking workshops/services Providing leads to the Service Manager – Education where a potential new customer has made an enquiry Making calls to current or previous customers to offer additional or new services and products Expand customer base Record keeping Maintain accurate records for all carer and service provider workshops including, bookings, attendances, evaluations and invoicing All documentation associated with workshops processed within guidelines and invoiced within a week of delivery Relationships Act as a first point of contact regarding Education Services with people from both inside and outside the team and organisation Work collaboratively and cooperatively with the Education Services Administration Coordinator and other administration staff across the organisation Maintain knowledge of key stakeholders Maintain accurate database of contacts and the relationship Producing information and other communication to external stakeholders Other As required to meet needs and/or fulfil contract obligations within the boundaries of the role and in liaison with the Service Manager – Education
20161124_PD_Admin_and_Business_Support_Officer_ES[1].docx