Responsible Party: Julia Duncan, Peer Support Coordinator Indicator: Inpatient Consumer Survey Return Rate Definition: There is a low number of satisfaction surveys completed and returned once offered to patients due to a number of factors. Objective: To increase the number of surveys offered to patients, as well as increase the return rate. responsible for Monitoring: Peer Support Director and Peer Support Team Leader will be responsible for developing tracking tools to monitor survey due dates and surveys that are offered, refused, and completed. Peer Support Staff will be responsible for offering surveys to patients and tracking them until the responsibility can be assigned to one person. Methods of Monitoring: Biweekly supervision Monthly tracking sheets/reports submitted for review Methods of Reporting: Patient Satisfaction Survey Tracking Sheet Completed surveys entered into spreadsheet/database Unit: All patient care/residential units Baseline: Determined from previous year’s data. Quarterly Targets: Quarterly targets vary based on unit baseline with the end target being 50%. Survey Return Unit Baseline Target 1Q2016 2Q2016 3Q2016 4Q2016 YTD Rate The inpatient 44% 23% 64% 9% 35% consumer survey LK 15% 50% 7/16 3/13 7/11 1/11 18/51 is the primary 0% 54% 13% 0% 15% tool for collecting LS 5% 50% 0/21 7/13 2/16 0/10 9/60
Responsible Party: Julia Duncan, Peer Support Coordinator Indicator: Inpatient Consumer Survey Return Rate Definition: There is a low number of satisfaction surveys completed and returned once offered to patients due to a number of factors. Objective: To increase the number of surveys offered to patients, as well as increase the return rate. responsible for Monitoring: Peer Support Director and Peer Support Team Leader will be responsible for developing tracking tools to monitor survey due dates and surveys that are offered, refused, and completed. Peer Support Staff will be responsible for offering surveys to patients and tracking them until the responsibility can be assigned to one person. Methods of Monitoring: Biweekly supervision Monthly tracking sheets/reports submitted for review Methods of Reporting: Patient Satisfaction Survey Tracking Sheet Completed surveys entered into spreadsheet/database Unit: All patient care/residential units Baseline: Determined from previous year’s data. Quarterly Targets: Quarterly targets vary based on unit baseline with the end target being 50%. Survey Return Rate Unit Baseline Target 1Q2016 2Q2016 3Q2016 4Q2016 YTD The inpatient consumer survey is the primary tool for collecting LK 15% 50% 44% 7/16 23% 3/13 64% 7/11 9% 1/11 35% 18/51 LS 5% 50% 0% 0/21 54% 7/13 13% 2/16 0% 0/10 15% 9/60
2016Q4.docx