34 Dr A Telephone Audit Nov 2017 – 35 Evidence of of staff for referrals to A&E 17.05.18 21.05.18 23.5.18 35 Cover email and letter re patient ‘reprimands’ – 12 noon being sent to A&E (supplied in PDF and word) 35 and attachment re UHL ED – Handbook 35 SELDOC Weekly Bulletin – 35 re A&E incident and – discussion re learning of referrals 35 email re dissemination of – guidelines following incident 35 email acknowledging incident re – appendicitis and agreeing to investigate. For 111 calls, the clinical decision support software is ‘NHS Pathways’ 36 Confirmation and information of any clinical 17.05.18 21.05.18 29.05.18 36 - Call Handler Tool kit decision support software in place 12 noon 37 Evidence of any review of compliance with any 17.05.18 21.05.18 29.05.18 37 - SELDOC do not use algorithms algorithms within clinical system or agreed care 12 noon Pathways updated regularly to – pathways. latest version in 111 38 Organisational structure and governance structure 17.05.18 21.05.18 26.5.18 38 Organisational structure before – for the period June July 2017 12 noon 1 November 2017 – 39 Organisational structure and governance structure 17.05.18 21.05.18 26.5.18 39 Organisational structure after 1 – for the period March May 2018 12 noon November 2017 – Supplementary question Re governance do you have any board sub 28.05.18 29.05.18 29.05.18 39 File Note re organisational – – committees? structure Supplementary 3.6.18 The SI policy refers to an & Strategy 3.6.18 4.6.18 8.6.18 39 File Note re organisational “Operations – Subcommittee” is this in place? structure
34 – Dr A Telephone Audit Nov 2017 35 Evidence of ‘reprimands’ of staff for referrals to A&E 17.05.18 21.05.18 12 noon 23.5.18 35 – Cover email and letter re patient being sent to A&E (supplied in PDF and word) 35 – and attachment re UHL ED Handbook 35 – SELDOC Weekly Bulletin 35 – re A&E incident and discussion re learning of referrals 35 – email re dissemination of guidelines following incident 35 – email acknowledging incident re appendicitis and agreeing to investigate. For 111 calls, the clinical decision support software is ‘NHS Pathways’ 36 Confirmation and information of any clinical decision support software in place 17.05.18 21.05.18 12 noon 29.05.18 36 - Call Handler Tool kit 37 Evidence of any review of compliance with any algorithms within clinical system or agreed care pathways. 17.05.18 21.05.18 12 noon 29.05.18 37 - SELDOC do not use algorithms – Pathways updated regularly to latest version in 111 38 Organisational structure and governance structure for the period June – July 2017 17.05.18 21.05.18 12 noon 26.5.18 38 – Organisational structure before 1 November 2017 39 Organisational structure and governance structure for the period March – May 2018 Supplementary question Re governance – do you have any board sub committees? Supplementary 3.6.18 The SI policy refers to an “Operations & Strategy Subcommittee” is this in place? 17.05.18 28.05.18 3.6.18 21.05.18 12 noon 29.05.18 4.6.18 26.5.18 29.05.18 8.6.18 39 – Organisational structure after 1 November 2017 39 – File Note re organisational structure 39 – File Note re organisational structure
20180806-SELDOC-WB-Final-Report-V11-16.7.18.docx