KPI 4 Compliance DVA utilises existing Information shared and Information will be – and monitoring information to limit the received among regulators. shared with similar approaches are reliance on requests from regulators, such as the Evidence of collected streamlined and regulated entities and Army Brand Manager. information acted coordinated shares the information upon, stored and re-used. among other regulators, Information collected where possible. Regular review and will be used to update assessment of agreed the Use of the Word DVA bases monitoring monitoring and Guidelines as and inspection approaches ‘Anzac’ compliance strategies, on risk and, where necessary. including use of earned possible, takes into autonomy approaches. account the circumstance appropriate, and operational needs of earned autonomy the regulated entity. approaches will be considered for organisations that make use of the word ‘Anzac’ regularly. KPI 5 - Regulators are DVA’s risk-based Enforcement strategy and The Use of the Word open and transparent framework is publicly risk approach are Guidelines will ‘Anzac’ in their dealings with available in a format published. contain information on regulated entities which is clear, DVA’s enforcement Performance measurement understandable and strategy and risk results are published. accessible. approach. Number of responses to DVA is open and requests from regulated Information on responsive to requests entities provided within responses will be from regulated entities specified timeframes. regarding the operation of collected. the regulatory framework, Advice and guidance is and approaches The Guidelines include widely available to implemented by information for the stakeholders, with regulators. public. Feedback will be feedback mechanisms in used to update the place to support and DVA’s performance Guidelines as necessary. inform continuous measurement results are improvement. published in a timely manner to ensure accountability to the public. KPI 6 Regulators DVA establishes Feedback mechanisms are Regulated entities are – actively contribute to cooperative and available. able to provide the continuous collaborative relationships feedback. Documented procedures improvement of with stakeholders to are in place to facilitate the regulatory frameworks promote trust and A Handbook outlining flow of information improve the efficiency internal processes for between the regulator and and effectiveness of the use of the word policy departments. ‘Anzac’, regulatory framework. including standard words and templates is DVA regularly shares available to DVA staff. feedback from stakeholders and performance information (including from inspections) with policy departments to improve the operation of the regulatory framework and administrative processes.
KPI 4 – Compliance and monitoring approaches are streamlined and coordinated DVA utilises existing information to limit the reliance on requests from regulated entities and shares the information among other regulators, where possible. DVA bases monitoring and inspection approaches on risk and, where possible, takes into account the circumstance and operational needs of the regulated entity. Information shared and received among regulators. Evidence of collected information acted upon, stored and re-used. Regular review and assessment of agreed monitoring and compliance strategies, including use of earned autonomy approaches. Information will be shared with similar regulators, such as the Army Brand Manager. Information collected will be used to update the Use of the Word ‘Anzac’ Guidelines as necessary. appropriate, earned autonomy approaches will be considered for organisations that make use of the word ‘Anzac’ regularly. KPI 5 - Regulators are open and transparent in their dealings with regulated entities DVA’s risk-based framework is publicly available in a format which is clear, understandable and accessible. DVA is open and responsive to requests from regulated entities regarding the operation of the regulatory framework, and approaches implemented by regulators. DVA’s performance measurement results are published in a timely manner to ensure accountability to the public. Enforcement strategy and risk approach are published. Performance measurement results are published. Number of responses to requests from regulated entities provided within specified timeframes. Advice and guidance is widely available to stakeholders, with feedback mechanisms in place to support and inform continuous improvement. The Use of the Word ‘Anzac’ Guidelines will contain information on DVA’s enforcement strategy and risk approach. Information on responses will be collected. The Guidelines include information for the public. Feedback will be used to update the Guidelines as necessary. KPI 6 – Regulators actively contribute to the continuous improvement of regulatory frameworks DVA establishes cooperative and collaborative relationships with stakeholders to promote trust and improve the efficiency and effectiveness of the regulatory framework. DVA regularly shares feedback from stakeholders and performance information (including from inspections) with policy departments to improve the operation of the regulatory framework and administrative processes. Feedback mechanisms are available. Documented procedures are in place to facilitate the flow of information between the regulator and policy departments. Regulated entities are able to provide feedback. A Handbook outlining internal processes for use of the word ‘Anzac’, including standard words and templates is available to DVA staff.
2016-17rpf.docx