Employees should also be trained in other aspects of WQM including incident and emergency response, documentation and reporting. Services By-laws Water services by-laws are in place. The by-laws give effect to the policies of Swartland Municipality. The Constitution and the Municipal Systems Act recognise by-laws as the only instrument through which a Municipality exercises its legislative authority. Codes of good operating, management and hygienic practice are essential elements of supporting programmes. The codes in place at Swartland Municipality include the following: Training and competence of personnel involved in water supply. The qualifications of the existing operational personnel are included in Annexure E. On-going training is provided to these personnel as courses with regard to water quality and water safety becomes available. Tools for managing the actions of staff such as quality assurance systems. Securing stakeholder commitment at all levels to the provision of safe and education of communities whose activities influence water quality. Calibration and monitoring of equipment. Supervisors at disinfection plants ensure that equipment used for chlorine dosage are properly calibrated and monitor the equipment. Record keeping. The current information recorded is included in Annexure AJ. Comparison of supporting programmes with those of others through peer review, benchmarking and personnel or document exchange can encourage ideas for improved practice. ESTABLISH DOCUMENTATION AND COMMUNICATION If document updates are prepared as information becomes available, it reduces the amount of updating required at the end of the year and will allow Swartland Municipality to receive more up-to-date progress reports for their own planning services. Documentation of Swartland Municipality’s WSP includes: Description and assessment of existing drinking water distribution systems, including programmes to upgrade existing water delivery. A plan for operational monitoring and verification of drinking water system. Description of supporting programmes. Water and safety management procedures for normal operation and incident / emergency situations (including communication plans). Communication strategies of Swartland Municipality include the following: Procedures for promptly advising of any significant incidents within the drinking water supply including notification of the public health authority (Section 1.5 and Annexure AI). Summary information to be available to consumers, e.g. through the media, annual reports and on the internet (Water Quality Results are included in the WSDP and the Water Services Audit Reports of Swartland Municipality). See also Section 4.2. Establishment of mechanisms to receive and actively address community complaints in a timely fashion (Works Order System, with a Customer Service Centre). REVIEW SCHEDULE FOR WSP
Employees should also be trained in other aspects of WQM including incident and emergency response, documentation and reporting. Services By-laws Water services by-laws are in place. The by-laws give effect to the policies of Swartland Municipality. The Constitution and the Municipal Systems Act recognise by-laws as the only instrument through which a Municipality exercises its legislative authority. Codes of good operating, management and hygienic practice are essential elements of supporting programmes. The codes in place at Swartland Municipality include the following: Training and competence of personnel involved in water supply. The qualifications of the existing operational personnel are included in Annexure E. On-going training is provided to these personnel as courses with regard to water quality and water safety becomes available. Tools for managing the actions of staff such as quality assurance systems. Securing stakeholder commitment at all levels to the provision of safe and education of communities whose activities influence water quality. Calibration and monitoring of equipment. Supervisors at disinfection plants ensure that equipment used for chlorine dosage are properly calibrated and monitor the equipment. Record keeping. The current information recorded is included in Annexure AJ. Comparison of supporting programmes with those of others through peer review, benchmarking and personnel or document exchange can encourage ideas for improved practice. ESTABLISH DOCUMENTATION AND COMMUNICATION If document updates are prepared as information becomes available, it reduces the amount of updating required at the end of the year and will allow Swartland Municipality to receive more up-to-date progress reports for their own planning services. Documentation of Swartland Municipality’s WSP includes: Description and assessment of existing drinking water distribution systems, including programmes to upgrade existing water delivery. A plan for operational monitoring and verification of drinking water system. Description of supporting programmes. Water and safety management procedures for normal operation and incident / emergency situations (including communication plans). Communication strategies of Swartland Municipality include the following: Procedures for promptly advising of any significant incidents within the drinking water supply including notification of the public health authority (Section 1.5 and Annexure AI). Summary information to be available to consumers, e.g. through the media, annual reports and on the internet (Water Quality Results are included in the WSDP and the Water Services Audit Reports of Swartland Municipality). See also Section 4.2. Establishment of mechanisms to receive and actively address community complaints in a timely fashion (Works Order System, with a Customer Service Centre). REVIEW SCHEDULE FOR WSP
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