SCOPE OF BPO 1. BPO is more popularly as call centers which provides customer oriented voice based services on 24 hours x 7days. About 70% of the BPO industries revenue comes from call centers. 2. BPO comprises of four the segments. These are the common areas where BPO is operating. (i) Contract manufacturing (ii) Contract research (iii) Contract (iv) Informatics. LIMITATIONS OF OUTSOURCING Outsourcing suffers from following problems: 1.confidentially: It the outsourcing , the parent company shares its secret with the outsourcing company does not maintain confidential information then can be a problem for the parent company. 2. Sweat shopping: The firms which outsource their work prefer to outsource the work which requires doing skill and it does not require thinking skill. It means by working in the outsourcing companies employees, competence and intelligence level does not increases. 3. Protect in home country: When companies outsource their activities along with the work they are indirectly outsourcing even the employment opportunities to another country. 4. Ethical concerns: Generally companies outsource their activities because in the outsourcing country labor is cheap. By doing so indirectly they are encouraging unethical behavior of low wage payment, child labor etc. Knowledge process outsourcing (kpo) In KPO business, firms get knowledge related and information related work done an outside firm. This involves high value work carried by highly skilled staff. KPO firms, in addition to providing expertise and consultancy service, often take many low level decisions also. FEATURE OF KPO 1. Main difference between KPO and BPO is that KPO usually focused on knowledge intensive processes that require significant expertise. 2. The main aim of kpo is to create value for client by providing business expertise rather than process expertise 3. KPO involves advanced analytical thinking, technical skills and decisive judgment based on experience 4. KPO increases efficiency and results in cost saving.
SCOPE OF BPO 1. BPO is more popularly as call centers which provides customer oriented voice based services on 24 hours x 7days. About 70% of the BPO industries revenue comes from call centers. 2. BPO comprises of four the segments. These are the common areas where BPO is operating. (i) Contract manufacturing (ii) Contract research (iii) Contract (iv) Informatics. LIMITATIONS OF OUTSOURCING Outsourcing suffers from following problems: 1.confidentially: It the outsourcing , the parent company shares its secret with the outsourcing company does not maintain confidential information then can be a problem for the parent company. 2. Sweat shopping: The firms which outsource their work prefer to outsource the work which requires doing skill and it does not require thinking skill. It means by working in the outsourcing companies employees, competence and intelligence level does not increases. 3. Protect in home country: When companies outsource their activities along with the work they are indirectly outsourcing even the employment opportunities to another country. 4. Ethical concerns: Generally companies outsource their activities because in the outsourcing country labor is cheap. By doing so indirectly they are encouraging unethical behavior of low wage payment, child labor etc. Knowledge process outsourcing (kpo) In KPO business, firms get knowledge related and information related work done an outside firm. This involves high value work carried by highly skilled staff. KPO firms, in addition to providing expertise and consultancy service, often take many low level decisions also. FEATURE OF KPO 1. Main difference between KPO and BPO is that KPO usually focused on knowledge intensive processes that require significant expertise. 2. The main aim of kpo is to create value for client by providing business expertise rather than process expertise 3. KPO involves advanced analytical thinking, technical skills and decisive judgment based on experience 4. KPO increases efficiency and results in cost saving.
XI%20BSTD.docx