If you want to ask a general question then Trafalgar Risk Management Ltd contact the scheme Brokers for initial advice: The Lloyd's Building, 12 Leadenhall Street, London EC3V 1LP Telephone: 0333 8 000 000 Facsimile: 0333 8 000 001 E-Mail: trmadmin@trafalgar.uk.com Important If you make contact by phone with either Insurer then follow that up the same day with a letter or facsimile as notification must be in writing. Always ask for a receipt or written acknowledgement. Do not enter into correspondence or discussions with the GDC, the patient or anybody acting or their behalf without first seeking advice and guidance from your Insurers. To do so could prejudice your entitlement to claim under your policy. You must not admit liability or give the impression that you admit liability (for example by offering or promising some form of payment). This would prejudice your entitlement to claim under your policy. Should you receive any further correspondence from a patient, a solicitor or the GDC, do not ignore this. Send all correspondence you may receive to the Insurers, by first class post. Please remember to take copies just in case things get lost in the post. Prepare a factual account of your version of events and send that on to Insurers as it will assist them in defending you. Upon receipt of notification or information, the Insurers will be in contact to provide guidance on the next steps. Remember: Our insurers are here to help you You must report matters immediately, obtain insurers consent to correspond or discuss the claim or complaint and you must not admit liability. Failure to adhere to these conditions could result in you being left uninsured If you are unsure if there is a potential claim or complaint, pick up the phone to talk things through. It is better to be sure and will bring you peace of mind Our Insurers assist dental nurses all the time and have the expertise to guide and support you through the whole process.
If you want to ask a general question then Trafalgar Risk Management Ltd contact the scheme Brokers for initial advice: The Lloyd's Building, 12 Leadenhall Street, London EC3V 1LP Telephone: 0333 8 000 000 Facsimile: 0333 8 000 001 E-Mail: trmadmin@trafalgar.uk.com Important If you make contact by phone with either Insurer then follow that up the same day with a letter or facsimile as notification must be in writing. Always ask for a receipt or written acknowledgement. Do not enter into correspondence or discussions with the GDC, the patient or anybody acting or their behalf without first seeking advice and guidance from your Insurers. To do so could prejudice your entitlement to claim under your policy. You must not admit liability or give the impression that you admit liability (for example by offering or promising some form of payment). This would prejudice your entitlement to claim under your policy. Should you receive any further correspondence from a patient, a solicitor or the GDC, do not ignore this. Send all correspondence you may receive to the Insurers, by first class post. Please remember to take copies just in case things get lost in the post. Prepare a factual account of your version of events and send that on to Insurers as it will assist them in defending you. Upon receipt of notification or information, the Insurers will be in contact to provide guidance on the next steps. Remember: Our insurers are here to help you You must report matters immediately, obtain insurers consent to correspond or discuss the claim or complaint and you must not admit liability. Failure to adhere to these conditions could result in you being left uninsured If you are unsure if there is a potential claim or complaint, pick up the phone to talk things through. It is better to be sure and will bring you peace of mind Our Insurers assist dental nurses all the time and have the expertise to guide and support you through the whole process.
What-to-Do-in-the-Event-of-a-Claim-FINAL.docx