Security Services will undertake to Alarm user codes are not to local staff on the use of intruder be issued to non authorised alarm systems. personnel. In addition, codes should not be: shared with others issued to persons for an area unless that person is authorised/ issued with a key for that area. Departments, Centres, Institutes and Colleges are responsible for ensuring that their staff using the system are fully conversant with the system. Lone worker emergency Security Services will prioritise this Users’ are to use these alarms type of activation, with an estimated alarms for their intended (formerly alarms’) attendance time of 5-10 minutes purpose and not for ‘panic (location dependant). situations. Disabled Rooms/ Lift Security Services will respond, (where Users are responsible for Alarms (fixed) alarms are linked to the Security the correct use of installed Centre), to disabled room/lift alarm systems. activations within 5-10 minutes. Where users activate an alarm in error, they are to remain at the location or contact the Security Centre to alleviate an inappropriate operational response. Building Management Security Services will respond Estates Services are Alarms (BMS) appropriately to BMS initiated emails responsible for ensuring regarding equipment issues the integrity of the BMS equipment within the Security Centre and that written policies and procedures are kept up to date. Estates Services will ensure that BMS activations report to the Security Control Room email address and include all relevant information to enable staff to respond appropriately.
Security Services will undertake to local staff on the use of intruder alarm systems. Alarm user codes are not to be issued to non authorised personnel. In addition, codes should not be: shared with others issued to persons for an area unless that person is authorised/ issued with a key for that area. Departments, Centres, Institutes and Colleges are responsible for ensuring that their staff using the system are fully conversant with the system. Lone worker emergency alarms (formerly ‘panic alarms’) Security Services will prioritise this type of activation, with an estimated attendance time of 5-10 minutes (location dependant). Users’ are to use these alarms for their intended purpose and not for situations. Disabled Rooms/ Lift Alarms (fixed) Security Services will respond, (where alarms are linked to the Security Centre), to disabled room/lift alarm activations within 5-10 minutes. Users are responsible for the correct use of installed systems. Where users activate an alarm in error, they are to remain at the location or contact the Security Centre to alleviate an inappropriate operational response. Building Management Alarms (BMS) Security Services will respond appropriately to BMS initiated emails regarding equipment issues Estates Services are responsible for ensuring the integrity of the BMS equipment within the Security Centre and that written policies and procedures are kept up to date. Estates Services will ensure that BMS activations report to the Security Control Room email address and include all relevant information to enable staff to respond appropriately.
v%202.0%20Section%20Service%20Level%20Agreement%20April%202014.docx