demonstrated that procedures are in place to receive, identify, investigate, and respond to Title VI complaints, as required by FTA Circular 4702.1A. Prior to the site visit, Triangle Transit submitted its Title VI complaint procedures in hard copy and indicated that the same procedures were posted on its website. A review of Triangle Transit’s website ( ) confirmed that these procedures were there, however, the Review team also discovered a different set of instructions for filing Title VI complaints on a separate web page administered by Triangle Transit on behalf of a consortium of transit systems in the region. This consortium is known as Go-Triangle ( ) and includes the following transit systems: Triangle Transit, Capital Area Transit, Cary Transit, Chapel Hill Transit, Duke Transit, Durham Area Transit Authority and NCSU Wolfline. The Review team noted discrepancies between the two versions as illustrated in the following table: Triangle Transit Go-Triangle Website Website Complaint must 180 days 90 days be filed within Complaint Must be in writing Must call to file submission and mailed/faxed complaint Complaints are Complaints are Complaint not sent to the sent to the Title handling VI VI Coordinator Coordinator During the site visit, the Review team inquired about the two different sets of procedures. Triangle Transit indicated that they were unaware of the second version, and acknowledged that it could be confusing to riders and that it would
demonstrated that procedures are in place to receive, identify, investigate, and respond to Title VI complaints, as required by FTA Circular 4702.1A. Prior to the site visit, Triangle Transit submitted its Title VI complaint procedures in hard copy and indicated that the same procedures were posted on its website. A review of Triangle Transit’s website ( ) confirmed that these procedures were there, however, the Review team also discovered a different set of instructions for filing Title VI complaints on a separate web page administered by Triangle Transit on behalf of a consortium of transit systems in the region. This consortium is known as Go-Triangle ( ) and includes the following transit systems: Triangle Transit, Capital Area Transit, Cary Transit, Chapel Hill Transit, Duke Transit, Durham Area Transit Authority and NCSU Wolfline. The Review team noted discrepancies between the two versions as illustrated in the following table: Triangle Transit Website Go-Triangle Website Complaint must be filed within 180 days 90 days Complaint submission Must be in writing and mailed/faxed Must call to file complaint Complaint handling Complaints are not sent to the VI Coordinator Complaints are sent to the Title VI Coordinator During the site visit, the Review team inquired about the two different sets of procedures. Triangle Transit indicated that they were unaware of the second version, and acknowledged that it could be confusing to riders and that it would
Triangle_Transit_Title_VI_Final_Report_2010.docx