Variety of Information Communication Simulated workplace Methods of Assessment Competency in this unit may be assessed through: Competency in this unit must be assessed through Direct Observation Interview Context for Competency may be assessed in the workplace Assessment or in simulated workplace environment UNIT OF COMPETENCY : LEAD SMALL TEAMS (Guide and Lead Others/Be Responsible to Others) UNIT CODE : 500311110 UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes to lead small teams including setting and maintaining team and individual performance standards. PERFORMANCE CRITERIA REQUIRED REQUIRED ELEMENT Italicized terms are elaborated in KNOWLEDGE SKILLS the Range of Variables Provide team 1.1 Work requirements are Company policies and Communication leadership identified and presented to procedures skills required for team members How performance leading 1.2 Reasons for instructions expectations are set Team building and requirements are Methods of Monitoring skills communicated to team Performance Negotiating skills members Client expectations 1.3 Team member’s duties Evaluation skills Team members’ queries are and responsibilities and concerns recognized, discussed and Definition of Team with Skills and techniques in promoting team building Up-to-date dissemination of instructions and requirements to members Art of listening and treating individual team members concern Assign Duties and responsibilities Concept of delegation Delegating skills responsibilities are allocated having How to delegate Identifying regard to the skills, individual skills, Understanding individual knowledge and aptitude knowledge and differences required to properly attitude as basis undertake the assigned Methods of monitoring for allocating task and according to performance responsibilities company policy
Variety of Information Communication Simulated workplace Methods of Assessment Competency in this unit may be assessed through: Competency in this unit must be assessed through Direct Observation Interview Context for Assessment Competency may be assessed in the workplace or in simulated workplace environment UNIT OF COMPETENCY : LEAD SMALL TEAMS (Guide and Lead Others/Be Responsible to Others) UNIT CODE : 500311110 UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes to lead small teams including setting and maintaining team and individual performance standards. ELEMENT PERFORMANCE CRITERIA Italicized terms are elaborated in the Range of Variables REQUIRED KNOWLEDGE REQUIRED SKILLS Provide team leadership 1.1 Work requirements are identified and presented to team members 1.2 Reasons for instructions and requirements are communicated to team members 1.3 Team members’ queries and concerns are recognized, discussed and with Company policies and procedures How performance expectations are set Methods of Monitoring Performance Client expectations Team member’s duties and responsibilities Definition of Team Skills and techniques in promoting team building Up-to-date dissemination of instructions and requirements to members Art of listening and treating individual team members concern Communication skills required for leading Team building skills Negotiating skills Evaluation skills Assign responsibilities Duties and responsibilities are allocated having regard to the skills, knowledge and aptitude required to properly undertake the assigned task and according to company policy Concept of delegation How to delegate Understanding individual differences Methods of monitoring performance Delegating skills Identifying individual skills, knowledge and attitude as basis for allocating responsibilities
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