Work Knowledge, skills and Recognizing and Cross-cultural effectively in experiences of others are explaining the value communication skills an recognized and of diversity in the Communication skills environment documented in relation to economy and reading, writing, – that team objectives. society in terms of conversational skills acknowledges Fellow workers are Workforce Affective skills – and values encouraged to utilize and development establishing rapport cultural share their specific The country’s place and empathy, diversity qualities, skills or in the global understanding, etc. backgrounds with other economy Active Listening team members and Innovation Openness and clients to enhance work Social justice flexibility in outcomes. communication Recognizing the Relations with customers Giving/receiving importance of and clients are feedback inclusiveness in a maintained to show that Identifying/ diverse diversity is valued by the Recognizing diverse environment business. groups in the Developing a workplace and shared vision and community as defined understanding of by divergent culture, and commitment to religion, traditions and team, departmental, practices and organizational Teamwork and and objectives collaboration skills Strategies for Intercultural relations customer service and mutual excellence acceptance Customer service excellence Identify Diversity-related conflicts Understanding, common within the workplace are valuing, and communication skills issues in a effectively addressed and leveraging cultural Communication skills multicultural resolved. diversity reading, writing, – and diverse Discriminatory behavior Promoting conversational skills environment towards customers/ inclusivity and Affective skills – stakeholders are conflict resolution establishing rapport minimized and addressed Addressing and empathy, accordingly. workplace understanding, etc. Change management harassment Active Listening policies are in place Managing change Openness and within the organization. and overcoming flexibility in resistance to communication change Giving/receiving Advanced feedback strategies for Teamwork and customer service collaboration skills excellence Intercultural relations Enterprise policies and mutual on workplace acceptance diversity Advanced customer (Workplace service excellence Diversity Policy) skills
Work effectively in an environment that acknowledges and values cultural diversity Knowledge, skills and experiences of others are recognized and documented in relation to team objectives. Fellow workers are encouraged to utilize and share their specific qualities, skills or backgrounds with other team members and clients to enhance work outcomes. Relations with customers and clients are maintained to show that diversity is valued by the business. Recognizing and explaining the value of diversity in the economy and society in terms of Workforce development The country’s place in the global economy Innovation Social justice Recognizing the importance of inclusiveness in a diverse environment Developing a shared vision and understanding of and commitment to team, departmental, and organizational and objectives Strategies for customer service excellence Cross-cultural communication skills Communication skills – reading, writing, conversational skills Affective skills – establishing rapport and empathy, understanding, etc. Active Listening Openness and flexibility in communication Giving/receiving feedback Identifying/ Recognizing diverse groups in the workplace and community as defined by divergent culture, religion, traditions and practices Teamwork and collaboration skills Intercultural relations and mutual acceptance Customer service excellence Identify common issues in a multicultural and diverse environment Diversity-related conflicts within the workplace are effectively addressed and resolved. Discriminatory behavior towards customers/ stakeholders are minimized and addressed accordingly. Change management policies are in place within the organization. Understanding, valuing, and leveraging cultural diversity Promoting inclusivity and conflict resolution Addressing workplace harassment Managing change and overcoming resistance to change Advanced strategies for customer service excellence Enterprise policies on workplace diversity (Workplace Diversity Policy) communication skills Communication skills – reading, writing, conversational skills Affective skills – establishing rapport and empathy, understanding, etc. Active Listening Openness and flexibility in communication Giving/receiving feedback Teamwork and collaboration skills Intercultural relations and mutual acceptance Advanced customer service excellence skills
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