Sources and flow paths of data Hands on Demonstration Security systems and measures that can be used Methods of entering and processing information Use procedures and work instructions for the use of IT Extract data and format reports Use WWW applications Edit, format and Lecture and discussion on: Lecture Oral 2 Hours check Basic file-handling techniques Discussion evaluation information Self-paced Written Techniques in checking documents handout/ Examination Techniques in editing and formatting module Presentation reading techniques Hands on Use different techniques in checking documents Demonstration Edit and format information applying different techniques Proof read information applying different techniques Work in a Develop an Lecture and discussion on: Lecture Oral 2 hrs diverse individual’s Enterprise policies and core values Group evaluation environment cultural Discussion Written Awareness on individual cultures and world geography awareness and Examination Different methods of verbal and non-verbal sensitivity Presentation communication in a multicultural setting Workplace Diversity Policy Work effectively Lecture and discussion on: Lecture Oral 2 hrs in an The value of diversity in the economy and society in Group evaluation environment Discussion Written terms of Workforce development that Examination Innovation acknowledges Presentation Social justice and values Customer service excellence cultural diversity Teamwork and collaboration Applying strategies for customer service excellence Identify Lecture and discussion on: Lecture Oral 2 hrs common issues Diversity-related conflicts within the workplace Group evaluation in a multicultural Discussion Written Change management policies and diverse Examination Advance strategies for customer service excellence environment Presentation Identifying and addressing workplace harassment
Sources and flow paths of data Security systems and measures that can be used Methods of entering and processing information Use procedures and work instructions for the use of IT Extract data and format reports Use WWW applications Hands on Demonstration Edit, format and check information Lecture and discussion on: Basic file-handling techniques Techniques in checking documents Techniques in editing and formatting reading techniques Use different techniques in checking documents Edit and format information applying different techniques Proof read information applying different techniques Lecture Discussion Self-paced handout/ module Hands on Demonstration Oral evaluation Written Examination Presentation 2 Hours Work in a diverse environment Develop an individual’s cultural awareness and sensitivity Lecture and discussion on: Enterprise policies and core values Awareness on individual cultures and world geography Different methods of verbal and non-verbal communication in a multicultural setting Workplace Diversity Policy Lecture Group Discussion Oral evaluation Written Examination Presentation 2 hrs Work effectively in an environment that acknowledges and values cultural diversity Lecture and discussion on: The value of diversity in the economy and society in terms of Workforce development Innovation Social justice Customer service excellence Teamwork and collaboration Applying strategies for customer service excellence Lecture Group Discussion Oral evaluation Written Examination Presentation 2 hrs Identify common issues in a multicultural and diverse environment Lecture and discussion on: Diversity-related conflicts within the workplace Change management policies Advance strategies for customer service excellence Identifying and addressing workplace harassment Lecture Group Discussion Oral evaluation Written Examination Presentation 2 hrs
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