List of KPIs and Guidelines Hospitality Clients Ranking NA Very Poor Poor Acceptable Good Very Good Indicators 0 1 2 3 4 5 Site & Building land World-class Site & construction far from dispute, no good view, location, appearance (access, everything, okay view, view, far water luxury design, poor design, moderate entrance, garden, from access, local quality project not much distance to beach, parking, view, everything, material material, activity everything, bad access, design, site amazing view bungalow design and around, average cement, bad optimized from the material used ) minimal view design bungalow small, very small Quality standards - no exceed windows, view, no standards exceptional bedroom (size, view, basic decoration, meets DoT on some of quality decoration, bedding & project furniture and low quality standards the point, furniture and equipment, linen, furniture and furniture & nice decoration poor or no light) equipment decorations decoration but clean Quality standards- spacious, exceptional very small, design, bathroom (water, no running meets Dot project concrete, not comfort, concept toilet & shower, size & water, Standards comfortable well harmony, concrete comfort) equipped quality dirty, well old, water maintained leaking, brand new or of maintenance getting old, no fix's with not operating paint very well (site and buildings) looking 'tired' needed nothing peeling, maintained major to be broken fixed items
List of KPIs and Guidelines Hospitality Clients Indicators Ranking NA Very Poor Poor Acceptable Good Very Good 0 1 2 3 4 5 Site & Building Site & construction appearance (access, entrance, garden, beach, parking, view, bungalow design and material used ) project land dispute, no view, far from everything, bad access, cement, bad design far from everything, poor design, not much activity around, minimal view okay view, moderate distance to everything, average good view, water access, local material design, site optimized World-class location, luxury design, quality material, amazing view from the bungalow Quality standards - bedroom (size, view, decoration, bedding & linen, furniture and light) project no view, no decoration, low quality furniture & equipment small, very small windows, basic furniture and equipment, poor or no decoration but clean meets DoT standards exceed standards on some of the point, nice decorations exceptional quality furniture and decoration Quality standards- bathroom (water, toilet & shower, size & comfort) project very small, no running water, concrete concrete, not comfortable meets Dot Standards spacious, comfort, well equipped exceptional design, concept harmony, quality of maintenance (site and buildings) not operating dirty, old, water leaking, paint peeling, broken items getting old, looking 'tired' no fix's needed well maintained with nothing major to be fixed brand new or very well maintained
vanuatu-tvet-for-tourism-end-of-year-report.docx