On-line The System response Each 0.5 second that the Monthly Search and time during operations will monthly average response time Lookup be five (5) seconds or less exceeds the maximum queries for 95% of the search and response time. Response lookup queries (does not Times include ad hoc queries and analytics). Maximum response time will not exceed 15 seconds except for agreed to exclusions. Response time is defined as the time elapsed after depressing an ENTER key (or clicking a button that submits the screen for processing) until a response is received back on the same screen. Dashboard The System will return a Each 0.5 second that the Monthly Report Dashboard report within 5 monthly average response time Response seconds or less, 95% of exceeds the maximum Times the time. response time. Static The System will return a Each 0.5 second that the Monthly Standard Static Standard report monthly average response time Report within 5 seconds or less, exceeds the maximum Response 95% of the time. response time. Times The System will return a Each 0.5 second that the Monthly parameter-based report monthly average response time Report within 20 seconds or less. exceeds the maximum Response response time. Times On-line The System will achieve Each 0.5 second that the Monthly Application performance for monthly average response time Response interactive transactions exceeds the maximum Times other than the response time. related transactions above, conforming to the minimum acceptable performance standard of 5 seconds response time, for 95% of interactions.
On-line Search and Lookup queries Response Times The System response time during operations will be five (5) seconds or less for 95% of the search and lookup queries (does not include ad hoc queries and analytics). Maximum response time will not exceed 15 seconds except for agreed to exclusions. Response time is defined as the time elapsed after depressing an ENTER key (or clicking a button that submits the screen for processing) until a response is received back on the same screen. Each 0.5 second that the monthly average response time exceeds the maximum response time. Monthly Dashboard Report Response Times The System will return a Dashboard report within 5 seconds or less, 95% of the time. Each 0.5 second that the monthly average response time exceeds the maximum response time. Monthly Static Standard Report Response Times The System will return a Static Standard report within 5 seconds or less, 95% of the time. Each 0.5 second that the monthly average response time exceeds the maximum response time. Monthly Report Response Times The System will return a parameter-based report within 20 seconds or less. Each 0.5 second that the monthly average response time exceeds the maximum response time. Monthly On-line Application Response Times The System will achieve performance for interactive transactions other than the transactions above, conforming to the minimum acceptable performance standard of 5 seconds response time, for 95% of interactions. Each 0.5 second that the monthly average response time exceeds the maximum response time. Monthly related
vt-mmis-rfp-template-l-maintenance-requirements-approach-v7-140629.docx