contact center equipment and processes) facilities are (optional) Product followed as per knowledge established Rules of effective procedures and business environmental communication in requirements customer service Occupational health and safety standards in the workplace and 5S disciplines are strictly allowed Demonstrate Information from a call Requires Needs skills on an ability to is captured and appropriate Carrying out capture and recorded accurately in attitude on written and provide accordance with Confidence in verbal information prescribed process speaking instructions and/or guidelines English Inputting, directions Ability to carry out accessing, written and verbal producing and instructions is transferring demonstrated data using the accurately in appropriate accordance with hardware and prescribed process software guidelines Practices along Ability to direct the economic use and customer concerns to maintenance of the correct department equipment and or support group is facilities are demonstrated followed as per accurately in established accordance with procedures and prescribed process environmental guidelines requirements Occupational health and safety standards in the workplace and 5S disciplines are strictly allowed
contact center processes) (optional) Product knowledge Rules of effective business communication in customer service equipment and facilities are followed as per established procedures and environmental requirements Occupational health and safety standards in the workplace and 5S disciplines are strictly allowed Demonstrate an ability to capture and provide information and/or directions Information from a call is captured and recorded accurately in accordance with prescribed process guidelines Ability to carry out written and verbal instructions is demonstrated accurately in accordance with prescribed process guidelines Ability to direct the customer concerns to the correct department or support group is demonstrated accurately in accordance with prescribed process guidelines Requires appropriate attitude on Confidence in speaking English Needs skills on Carrying out written and verbal instructions Inputting, accessing, producing and transferring data using the appropriate hardware and software Practices along economic use and maintenance of equipment and facilities are followed as per established procedures and environmental requirements Occupational health and safety standards in the workplace and 5S disciplines are strictly allowed
TR%20-%20Contact%20Center%20Services%20NC%20II.docx