Complaints (action within As required DVA may terminate the 3. timeframe requested by DVA). Agreement in accordance with 100% actioned within the part 25.2 of the Deed of requested timeframe Agreement. 1 hour 4. 100% of operational issues are resolved within 1 hour of notification Invoicing e-lodgement (Mandatory to Throughout DVA may reduce the 5. Administration Fee percentage receive Administration fee) period of for a period of time, or cease the Agreement payment of the Administration Fee for a period of time or for the remaining period of the Agreement. Direct Booking (DBM) Reporting of number of trips Quarterly DVA may reduce the 6. Administration Fee percentage and health provider details – for a period of time, or cease the Refer to Part 3(1) j. of these payment of the Administration Guidelines Fee for a period of time or for the remaining period of the Agreement. Part 5: Pricing Schedule
DVA may terminate the Agreement in accordance with part 25.2 of the Deed of Agreement. 3. Complaints (action within timeframe requested by DVA). 100% actioned within the requested timeframe As required 4. 100% of operational issues are resolved within 1 hour of notification 1 hour Invoicing 5. e-lodgement (Mandatory to receive Administration fee) Throughout period of Agreement DVA may reduce the Administration Fee percentage for a period of time, or cease the payment of the Administration Fee for a period of time or for the remaining period of the Agreement. Direct Booking (DBM) 6. Reporting of number of trips and health provider details – Refer to Part 3(1) j. of these Guidelines Quarterly DVA may reduce the Administration Fee percentage for a period of time, or cease the payment of the Administration Fee for a period of time or for the remaining period of the Agreement. Part 5: Pricing Schedule
Transport-Contractors-BCWD-Guide.docx