Cross-cultural Develop an Individual differences Understanding communication skills individual’s with clients, customers cultural diversity in (i.e. different business cultural and fellow workers are the workplace customs, beliefs, awareness recognized and Awareness of communication and sensitivity respected in accordance individual cultures strategies) with enterprise policies and world geography Communication skills and core values. Norms of behavior reading, writing, – Differences are for interacting and conversational skills responded to in a dialogue with Affective skills – sensitive and considerate specific groups (e.g., establishing rapport manner Muslims and other and empathy, Diversity is non-Christians, understanding, etc. accommodated using Active Listening appropriate verbal and tribes/ethnic groups, Openness and nonverbal foreigners) flexibility in communication. communication Different methods of Giving/receiving Actions/decisions are verbal and feedback maintained consistent Identifying/ with legislative communication in a Recognizing diverse requirements and multicultural setting groups in the enterprise guidelines. Enterprise policies workplace and on workplace community as defined diversity (Workplace by divergent culture, Diversity Policy) religion, traditions and practices Recognizing and Work Knowledge, skills and Cross-cultural explaining the value effectively in experiences of others are communication skills of diversity in the an recognized and Communication skills economy and environment documented in relation to reading, writing, – society in terms of that team objectives. conversational skills Workforce acknowledges Fellow workers are Affective skills – development and values encouraged to utilize and establishing rapport cultural The country’s place share their specific and empathy, diversity in the global qualities, skills or understanding, etc. economy backgrounds with other Active Listening Innovation team members and Openness and clients to enhance work Social justice flexibility in outcomes. Recognizing the communication importance of Relations with customers inclusiveness in a Giving/receiving and clients are diverse environment feedback maintained to show that diversity is valued by the Developing a shared Identifying/ business. vision and Recognizing diverse understanding of groups in the and commitment to workplace and team, departmental, community as and organizational defined by divergent goals and objectives culture, religion,
Develop an individual’s cultural awareness and sensitivity Individual differences with clients, customers and fellow workers are recognized and respected in accordance with enterprise policies and core values. Differences are responded to in a sensitive and considerate manner Diversity is accommodated using appropriate verbal and nonverbal communication. Actions/decisions are maintained consistent with legislative requirements and enterprise guidelines. Understanding cultural diversity in the workplace Awareness of individual cultures and world geography Norms of behavior for interacting and dialogue with specific groups (e.g., Muslims and other non-Christians, tribes/ethnic groups, foreigners) Different methods of verbal and communication in a multicultural setting Enterprise policies on workplace diversity (Workplace Diversity Policy) Cross-cultural communication skills (i.e. different business customs, beliefs, communication strategies) Communication skills – reading, writing, conversational skills Affective skills – establishing rapport and empathy, understanding, etc. Active Listening Openness and flexibility in communication Giving/receiving feedback Identifying/ Recognizing diverse groups in the workplace and community as defined by divergent culture, religion, traditions and practices Work effectively in an environment that acknowledges and values cultural diversity Knowledge, skills and experiences of others are recognized and documented in relation to team objectives. Fellow workers are encouraged to utilize and share their specific qualities, skills or backgrounds with other team members and clients to enhance work outcomes. Relations with customers and clients are maintained to show that diversity is valued by the business. Recognizing and explaining the value of diversity in the economy and society in terms of Workforce development The country’s place in the global economy Innovation Social justice Recognizing the importance of inclusiveness in a diverse environment Developing a shared vision and understanding of and commitment to team, departmental, and organizational goals and objectives Cross-cultural communication skills Communication skills – reading, writing, conversational skills Affective skills – establishing rapport and empathy, understanding, etc. Active Listening Openness and flexibility in communication Giving/receiving feedback Identifying/ Recognizing diverse groups in the workplace and community as defined by divergent culture, religion,
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