ID2 Reduce admissions to acute hospitals that are discharged under 24hours ID3 Reduce number of "touch points" to reach appropriate care point ID4 Increased timeliness of GP interventions on patient care The benefit measurement approach falls into two main activities; baselining of benefits through to go-live, measurement of change post go live in a timeframe as aforementioned. Engagement with stakeholders required to measure benefit has occurred. While services supplied existing data sources have now been engaged with. The benefits and metrics to be used to evaluate the business changes enabled by the UCCD can be found in the subsequent table. Table 2 - Urgent Care Metrics [Example table below, delete and amend as necessary] Benefit Benefit Risks to How can we optimise Baseline ID realising benefit? Measure benefit? ID1 Reduction in Dashboard is not Engage with GPs to Urgent Care accessed by GP highlight the patient admission data Multiple Urgent Practices and experience benefits to from July 2010 to Care thus the reducing their attendances June 2011, to Attendances information is not at UC. comparatively acted upon. analyse post go Ensure strong messages live from July of the benefits of the 2011 to June UCCD are used when 2012. engaging with GPs. Ensure training is undertaken with all GPs within the roll out area. Produce a user guide to ensure GPs are supported in us the of the dashboard.
ID2 Reduce admissions to acute hospitals that are discharged under 24hours ID3 Reduce number of "touch points" to reach appropriate care point ID4 Increased timeliness of GP interventions on patient care The benefit measurement approach falls into two main activities; baselining of benefits through to go-live, measurement of change post go live in a timeframe as aforementioned. Engagement with stakeholders required to measure benefit has occurred. While services supplied existing data sources have now been engaged with. The benefits and metrics to be used to evaluate the business changes enabled by the UCCD can be found in the subsequent table. Table 2 - Urgent Care Metrics [Example table below, delete and amend as necessary] Benefit ID Benefit Risks to realising benefit? How can we optimise benefit? Baseline Measure ID1 Reduction in Multiple Urgent Care Attendances Dashboard is not accessed by GP Practices and thus the information is not acted upon. Engage with GPs to highlight the patient experience benefits to reducing their attendances at UC. Ensure strong messages of the benefits of the UCCD are used when engaging with GPs. Ensure training is undertaken with all GPs within the roll out area. Produce a user guide to ensure GPs are supported in us the of the dashboard. Urgent Care admission data from July 2010 to June 2011, to comparatively analyse post go live from July 2011 to June 2012.
UCCD%20Benefit%20Realisation%20Plan.docx