Unfair Other (please specify)………………………………………… 7. I feel that the SEND Travel Assistance Team communicate well with me, to explain decisions or inform me of any changes to travel assistance. Strongly Agree Strongly disagree 1 2 3 4 5 6 8. I am happy with the form of travel assistance I receive. Strongly Agree Strongly disagree 1 2 3 4 5 6 9. If you receive transport arranged by GS Plus (i.e. a seat in a taxi/minibus/coach), please rate how happy you are with the service you are receiving: Very Happy Very Unhappy 1 2 3 4 5 6 10. I feel that the transport is on time for pick ups and drop offs. Everyday Most of the time some of the time Never Any comments ………………………………. 11. If it is late regularly, how late is it? It is rarely late Under 5 minutes 5-10 minutes 10-20 minutes 20-30 minutes Over 30 minutes any other comments ………………………………………. 12. I feel that the driver and escort are friendly and approachable Strongly Agree Strongly disagree 1 2 3 4 5 6 13. I feel that the driver and escort understand the needs of my child Strongly Agree Strongly disagree 1 2 3 4 5 6 14. Is there anything you feel that the escort or driver need to know to improve the service they provide? 15. I feel that my child arrives at school happy and ready to learn Strongly Agree Strongly disagree 1 2 3 4 5 6
Unfair Other (please specify)………………………………………… 7. I feel that the SEND Travel Assistance Team communicate well with me, to explain decisions or inform me of any changes to travel assistance. Strongly Agree Strongly disagree 1 2 3 4 5 6 8. I am happy with the form of travel assistance I receive. Strongly Agree Strongly disagree 1 2 3 4 5 6 9. If you receive transport arranged by GS Plus (i.e. a seat in a taxi/minibus/coach), please rate how happy you are with the service you are receiving: Very Happy Very Unhappy 1 2 3 4 5 6 10. I feel that the transport is on time for pick ups and drop offs. Everyday Most of the time some of the time Never Any comments ………………………………. 11. If it is late regularly, how late is it? It is rarely late Under 5 minutes 5-10 minutes 10-20 minutes 20-30 minutes Over 30 minutes any other comments ………………………………………. 12. I feel that the driver and escort are friendly and approachable Strongly Agree Strongly disagree 1 2 3 4 5 6 13. I feel that the driver and escort understand the needs of my child Strongly Agree Strongly disagree 1 2 3 4 5 6 14. Is there anything you feel that the escort or driver need to know to improve the service they provide? 15. I feel that my child arrives at school happy and ready to learn Strongly Agree Strongly disagree 1 2 3 4 5 6
travel_assistance_survey.docx