Disability Action Plan ACCESSIBLE MARKETING AND COMMUNICATION Information about our programs, services, costs, documentation, procedures and client rights will be provided in applicable ways. Aims Actions Timeline Responsibility Status To ensure that all service users Continue to develop accessible information on services, Ongoing Marketing / Program have access to information that is programs and activities for people with a disability. Coordinators understandable to them and their family. Update TRAC Website to provide additional Accessibility November Marketing Team tab for promotion of programs and services. Continue to 2017 comply with the WCAG guidelines for the TRAC Website. Provide specific targeted marketing for disability programs As required Marketing Team / and services. Program Coordinators Encourage feedback so people’s Provide a variety of ways for all users to provide feedback Ongoing All Staff views and experiences are heard in the best way to suit their communication styles. and reported. Seek feedback from key disability community groups and Monthly Centre Manager users, for example at the Whittlesea Disability Network. All customer feedback to be included in council’s monthly Monthly Centre Manager report. PHYSICAL ACCESS Our facility will be accessible to all people of our community.
Disability Action Plan ACCESSIBLE MARKETING AND COMMUNICATION Information about our programs, services, costs, documentation, procedures and client rights will be provided in applicable ways. Aims Actions Timeline Responsibility Status To ensure that all service users have access to information that is understandable to them and their family. Continue to develop accessible information on services, programs and activities for people with a disability. Update TRAC Website to provide additional Accessibility tab for promotion of programs and services. Continue to comply with the WCAG guidelines for the TRAC Website. Provide specific targeted marketing for disability programs and services. Ongoing November 2017 As required Marketing / Program Coordinators Marketing Team Marketing Team / Program Coordinators Encourage feedback so people’s views and experiences are heard and reported. Provide a variety of ways for all users to provide feedback in the best way to suit their communication styles. Seek feedback from key disability community groups and users, for example at the Whittlesea Disability Network. All customer feedback to be included in council’s monthly report. Ongoing Monthly Monthly All Staff Centre Manager Centre Manager PHYSICAL ACCESS Our facility will be accessible to all people of our community.
TRAC%20DRAFT%20DAP%20%282017%29.docx