SECTION 2: COMPETENCY STANDARDS This section gives the details of the contents of the basic, common, and core units of competency required for Transmission Line Installation and NC II. BASIC COMPETENCIES UNIT OF COMPETENCY : PARTICIPATE IN WORKPLACE COMMUNICATION UNIT CODE : 500311105 UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required to gather, interpret and convey information in response to workplace requirements. PERFORMANCE CRITERIA REQUIRED terms are elaborated in ELEMENT Italicized REQUIRED SKILLS KNOWLEDGE the Range of Variables Specific and relevant Effective Follow simple Obtain and information is accessed communication spoken language convey from appropriate sources Different modes Performing routine workplace Effective questioning , of communication workplace duties information active listening and Written following simple speaking skills are used to communication written notices gather and convey Organizational Ability to relate to information policies people of social Appropriate medium is Sources of range in the used to transfer information information workplace and ideas Types of question Gather and Appropriate non- verbal Medium of provide information communication is used communication in response to Appropriate lines of Flow of workplace communication with communication requirements supervisors and colleagues Storage system Listening skills are identified and followed Telephone Questioning skills Defined workplace courtesy Workplace procedures for the location language skills and storage of information are used Personal interaction is carried out clearly and concisely Team meetings are Communication Ability to relate to Participate attended on time procedures and people of social in workplace Own opinions are clearly systems range in the meetings expressed and those of Meeting protocols workplace and others are listened to Nature of Interpersonal discussions without interruption workplace communication Meeting inputs are meetings skill consistent with the meeting Barriers of Observing meeting purpose and established communication protocols protocols Workplace Workplace interactions interactions are conducted in a Nonverbal courteous manner communication
SECTION 2: COMPETENCY STANDARDS This section gives the details of the contents of the basic, common, and core units of competency required for Transmission Line Installation and NC II. BASIC COMPETENCIES UNIT OF COMPETENCY : PARTICIPATE IN WORKPLACE COMMUNICATION UNIT CODE : 500311105 UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required to gather, interpret and convey information in response to workplace requirements. ELEMENT PERFORMANCE CRITERIA Italicized terms are elaborated in the Range of Variables REQUIRED KNOWLEDGE REQUIRED SKILLS Obtain and convey workplace information Specific and relevant information is accessed from appropriate sources Effective questioning , active listening and speaking skills are used to gather and convey information Appropriate medium is used to transfer information and ideas Appropriate non- verbal communication is used Appropriate lines of communication with supervisors and colleagues are identified and followed Defined workplace procedures for the location and storage of information are used Personal interaction is carried out clearly and concisely Effective communication Different modes of communication Written communication Organizational policies Sources of information Types of question Medium of communication Flow of communication Storage system Telephone courtesy Follow simple spoken language Performing routine workplace duties following simple written notices Ability to relate to people of social range in the workplace Gather and provide information in response to workplace requirements Listening skills Questioning skills Workplace language skills Participate in workplace meetings and discussions Team meetings are attended on time Own opinions are clearly expressed and those of others are listened to without interruption Meeting inputs are consistent with the meeting purpose and established protocols Workplace interactions are conducted in a courteous manner Communication procedures and systems Meeting protocols Nature of workplace meetings Barriers of communication Workplace interactions Nonverbal communication Ability to relate to people of social range in the workplace Interpersonal communication skill Observing meeting protocols
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