Microsoft Partner Solution Partner Solution Case Study Consultancy increases delivery quality and profitability with improved consistency “Not only did the PA give us DOWO knowledge but it Overview Country or Region: Netherlands helped us improve overall as a company.” Industry: Professional Services Burlage, TCO, Wortell Customer Profile Based in the Netherlands, Wortell is a Microsoft® gold competency partner with 120 employees that builds Wortell accelerated proposal development, improved offering innovative solutions based on Microsoft unified communications and quality and competitiveness, and raised margins using collaboration technologies. Microsoft® Practice Accelerators (“PAs”). Adopting Microsoft’s Business Situation standardized practice development materials and processes Wortell needed to significantly accelerate allows company architects to develop new practices in half the their service development process to build new propositions without time previously needed. The company leveraged PA’s best overlooking important details, hurting practices, content, and tools to improve repeatability across its margins, or sacrificing quality. services portfolio. Using its new and updated offerings, Wortell Solution consultants prepare and deliver customer solutions 10-to-20% Building on Practice Accelerator best practices, content, and tools enabled faster, resulting in a net profitability growth of 15%. The Wortell to cut overall practice company’s sales success rate has gone up by 10 points, while development time by half while increasing quality, speeding delivery, and customer satisfaction and repeat business have increased. growing margins. Benefits Reduce practice development time by 50% Reduce practice preparation time by 10-to-20% Increase net profitability by 15% Increase new project sales success rate by 10 points Increase existing customer desire to use Wortell on future projects
Microsoft Partner Solution Partner Solution Case Study Consultancy increases delivery quality and profitability with improved consistency Overview Country or Region: Netherlands Industry: Professional Services Customer Profile Based in the Netherlands, Wortell is a Microsoft® gold competency partner with 120 employees that builds innovative solutions based on Microsoft unified communications and collaboration technologies. Business Situation Wortell needed to significantly accelerate their service development process to build new propositions without overlooking important details, hurting margins, or sacrificing quality. Solution Building on Practice Accelerator best practices, content, and tools enabled Wortell to cut overall practice development time by half while increasing quality, speeding delivery, and growing margins. Benefits Reduce practice development time by 50% Reduce practice preparation time by 10-to-20% Increase net profitability by 15% Increase new project sales success rate by 10 points Increase existing customer desire to use Wortell on future projects “Not only did the PA give us DOWO knowledge but it helped us improve overall as a company.” Burlage, TCO, Wortell Wortell accelerated proposal development, improved offering quality and competitiveness, and raised margins using Microsoft® Practice Accelerators (“PAs”). Adopting Microsoft’s standardized practice development materials and processes allows company architects to develop new practices in half the time previously needed. The company leveraged PA’s best practices, content, and tools to improve repeatability across its services portfolio. Using its new and updated offerings, Wortell consultants prepare and deliver customer solutions 10-to-20% faster, resulting in a net profitability growth of 15%. The company’s sales success rate has gone up by 10 points, while customer satisfaction and repeat business have increased.
WortellMSCaseStudyEnglish0.docx