Service delivery Strategic This is the citizen and business to Clear intention to: The Govt.nz citizen entry point was direction government interactions. developed on an iterative basis and is actively engage with the customer to ensure designed by and has involved user experience and Describe your intentions over the next four their needs are being met (incl. Default for customer testing throughout. This user input years to partner with citizens and businesses examples); and by needs has driven the site's context and to gain insights that inform the service design assist customers, in line with Result development. and delivery of government services and 10's 'Assisted Digital' action (incl. information. The Department of Internal Affairs examples). It may be useful to Digital have a commitment to leverage the engage your Strategic What will / are you to co-design services A high level description of key initiatives, Govt.nz service and will continue to are Service Delivery delivery with citizens and businesses? including indicative timeframes, and seek out ways in which we can further and Operations partner agencies. tailor our offerings to the public’s need Managers (or for easy access to government equivalent) in Services information and services online. What changes to workforce capability Identification of capability (including people responding to this expectation. capability (capacity and competency) are needed to capacity and competency, process, The National Library continues to and establish / grow service co-design capability. technology, and information) gaps, and work with libraries across workforce how will be addressed. New Zealand to improve customer assistance to access online government services, in line with Result 10's Assisted Digital objectives. GCIO guidelines Discuss in Considerations by section The GCIO is looking for… Exemplars these 4YP sections
Services are Digital by Default Service delivery is actively designed by and for customer needs It may be useful to engage your Service Delivery and Operations Managers (or equivalent) in responding to this expectation. Strategic direction This is the citizen and business to government interactions. Describe your intentions over the next four years to partner with citizens and businesses to gain insights that inform the service design and delivery of government services and information. Clear intention to: engage with the customer to ensure their needs are being met (incl. examples); and assist customers, in line with Result 10's 'Assisted Digital' action (incl. examples). The Govt.nz citizen entry point was developed on an iterative basis and has involved user experience and testing throughout. This user input has driven the site's context and development. The Department of Internal Affairs have a commitment to leverage the Govt.nz service and will continue to seek out ways in which we can further tailor our offerings to the public’s need for easy access to government information and services online. The National Library continues to work with libraries across New Zealand to improve customer assistance to access online government services, in line with Result 10's Assisted Digital objectives. Strategic delivery What will / are you to co-design services with citizens and businesses? A high level description of key initiatives, including indicative timeframes, and partner agencies. capability and workforce What changes to workforce capability (capacity and competency) are needed to establish / grow service co-design capability. Identification of capability (including people capacity and competency, process, technology, and information) gaps, and how will be addressed. GCIO guidelines Discuss in these 4YP sections Considerations by section The GCIO is looking for… Exemplars
2015-four-year-plan-guide.docx