UNIT OF COMPETENCY: DEVELOP AND PRACTICE NEGOTIATION SKILLS UNIT CODE : 500311111 UNIT DESCRIPTOR : This unit covers the skills, knowledge and attitudes required to collect information in order to negotiate to a desired outcome and participate in the negotiation. PERFORMANCE CRITERIA REQUIRED REQUIRED SKILLS ELEMENT KNOWLEDGE Italicized are elaborated in the 1. Plan Information on preparing Knowledge on Communication negotiations for negotiation is identified Codes of practice skills (verbal and and included in the plan and guidelines for listening) Information on creating the organization Active listening nonverbal environments Knowledge of for positive negotiating is Setting conflict organizations identified and included in the Preparing conflict policy and plan resolution procedures for Information on active Problem solving negotiations listening is identified and strategies on how Decision making included in the plan to deal with and conflict Information on different unexpected resolution questioning techniques is questions and strategies identified and included in the attitudes during procedures plan negotiation Information is checked to Concept of Interpersonal skills ensure it is correct and negotiation to develop rapport date with other parties 2. Participate in Criteria for successful Outcome of Negotiating skill negotiations outcome are agreed upon by negotiation Communication all parties Knowledge on skills (verbal and Desired outcome of all Language listening) parties are considered Appropriate language is used Different Observation skills throughout the negotiation Questioning Interpersonal skills A variety of questioning techniques to develop rapport techniques are used Problem solving with other parties The issues and processes strategies on how Applying effective are documented and agreed to deal with questioning upon by all parties unexpected techniques Possible solutions are questions and Setting conflict discussed and their viability attitudes during assessed negotiation Areas for agreement are confirmed and recorded Follow-up action is agreed upon by all parties
UNIT OF COMPETENCY: DEVELOP AND PRACTICE NEGOTIATION SKILLS UNIT CODE : 500311111 UNIT DESCRIPTOR : This unit covers the skills, knowledge and attitudes required to collect information in order to negotiate to a desired outcome and participate in the negotiation. ELEMENT PERFORMANCE CRITERIA Italicized are elaborated in the REQUIRED KNOWLEDGE REQUIRED SKILLS 1. Plan negotiations Information on preparing for negotiation is identified and included in the plan Information on creating nonverbal environments for positive negotiating is identified and included in the plan Information on active listening is identified and included in the plan Information on different questioning techniques is identified and included in the plan Information is checked to ensure it is correct and date Knowledge on Codes of practice and guidelines for the organization Knowledge of organizations policy and procedures for negotiations Decision making and conflict resolution strategies procedures Concept of negotiation Communication skills (verbal and listening) Active listening Setting conflict Preparing conflict resolution Problem solving strategies on how to deal with unexpected questions and attitudes during negotiation Interpersonal skills to develop rapport with other parties 2. Participate in negotiations Criteria for successful outcome are agreed upon by all parties Desired outcome of all parties are considered Appropriate language is used throughout the negotiation A variety of questioning techniques are used The issues and processes are documented and agreed upon by all parties Possible solutions are discussed and their viability assessed Areas for agreement are confirmed and recorded Follow-up action is agreed upon by all parties Outcome of negotiation Knowledge on Language Different Questioning techniques Problem solving strategies on how to deal with unexpected questions and attitudes during negotiation Negotiating skill Communication skills (verbal and listening) Observation skills Interpersonal skills to develop rapport with other parties Applying effective questioning techniques Setting conflict
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