attempted, the participant will complete the post-test satisfaction questionnaire. [For Remote Testing] Participants will take part in the usability test via remote screen-sharing technology. The participant will be seated at their workstation in their work environment. Verbal communication will be supported via telephone. The facilitator will brief the participant and instruct that he or she is evaluating the Web site/Web application, rather than the facilitator evaluating the participant. Participants will complete a pretest demographic and background information questionnaire. Sessions will begin when all participant questions are answered by the facilitator. The facilitator will inform the participant that will be measured and that exploratory behavior outside the task flow should not occur until after task completion. The facilitator will instruct the participant to read aloud the task description from the printed copy and begin the task. Time-on-task measure will begin. The facilitator will encourage the participants to aloud’ and that a verbal ‘think record will exist of the task-system interaction. The facilitator will observe and enter user behavior and comments, and system interaction in a data logging application. After each task, the participant will complete the post-task questionnaire and elaborate on the task session. After all tasks have been attempted, the participant will complete a post-test satisfaction questionnaire. Roles The roles involved in a usability test are as follows. An individual may play multiple roles and tests may not require all roles. Trainer Provide training overview prior to usability testing Facilitator Provides overview of study to participants Defines usability and purpose of usability testing to participants Assists in conduct of participant and observer debriefing sessions Responds to participant's requests for assistance Data Logger Records participant’s actions and comments Test Observers Silent observer
attempted, the participant will complete the post-test satisfaction questionnaire. [For Remote Testing] Participants will take part in the usability test via remote screen-sharing technology. The participant will be seated at their workstation in their work environment. Verbal communication will be supported via telephone. The facilitator will brief the participant and instruct that he or she is evaluating the Web site/Web application, rather than the facilitator evaluating the participant. Participants will complete a pretest demographic and background information questionnaire. Sessions will begin when all participant questions are answered by the facilitator. The facilitator will inform the participant that will be measured and that exploratory behavior outside the task flow should not occur until after task completion. The facilitator will instruct the participant to read aloud the task description from the printed copy and begin the task. Time-on-task measure will begin. The facilitator will encourage the participants to ‘think aloud’ and that a verbal record will exist of the task-system interaction. The facilitator will observe and enter user behavior and comments, and system interaction in a data logging application. After each task, the participant will complete the post-task questionnaire and elaborate on the task session. After all tasks have been attempted, the participant will complete a post-test satisfaction questionnaire. Roles The roles involved in a usability test are as follows. An individual may play multiple roles and tests may not require all roles. Trainer Provide training overview prior to usability testing Facilitator Provides overview of study to participants Defines usability and purpose of usability testing to participants Assists in conduct of participant and observer debriefing sessions Responds to participant's requests for assistance Data Logger Records participant’s actions and comments Test Observers Silent observer
usability-test-plan.docx