1.4.2 Introduce a process of Medium Council and Some Yearly assessment and recognizing industry leaders industry additional recognition of tourism and achievements. leaders resources achievements required (funding) Strategy 1.5 Improve the visitor experience and the quality of information available to visitors Ref Action Priority Responsibility Resources Measure 1.5.1 existing Visitor Medium Council and Some The customer service Information Centre (VIC) Whittlesea additional model is reviewed and customer service standards Courthouse resources opportunities for and evaluate the current Association required improvement are model. identified. 1.5.2 Investigate best practice Medium Council and Some Guidelines are produced customer service systems Whittlesea additional on customer service and implement where Courthouse resources best practice, for possible. Association required industry use. 1.5.3 Hold annual training events High Council and Within Annual training event is for Courthouse volunteers. Whittlesea existing attended by volunteers, Courthouse resources providing updates on Association industry, customer service and visitor recording. 1.5.4 Organise site Low Council, Within Annual volunteer visits/familiarization tours of Tourism existing familiarisation tour held new tourism sites and Association resources in September/October. events within the
1.4.2 Introduce a process of recognizing industry leaders and achievements. Medium Council and industry leaders Some additional resources required (funding) Yearly assessment and recognition of tourism achievements Strategy 1.5 Improve the visitor experience and the quality of information available to visitors Ref Action Priority Responsibility Resources Measure 1.5.1 existing Visitor Information Centre (VIC) customer service standards and evaluate the current model. Medium Council and Whittlesea Courthouse Association Some additional resources required The customer service model is reviewed and opportunities for improvement are identified. 1.5.2 Investigate best practice customer service systems and implement where possible. Medium Council and Whittlesea Courthouse Association Some additional resources required Guidelines are produced on customer service best practice, for industry use. 1.5.3 Hold annual training events for Courthouse volunteers. High Council and Whittlesea Courthouse Association Within existing resources Annual training event is attended by volunteers, providing updates on industry, customer service and visitor recording. 1.5.4 Organise site visits/familiarization tours of new tourism sites and events within the Low Council, Tourism Association Within existing resources Annual volunteer familiarisation tour held in September/October.
tourism-strategy-accessible-word.docx