Practitioner I actively build my knowledge I align the internal services I I have a detailed knowledge of We develop significant policy of user-centred principles and offer to the key needs of staff. the difference between good by applying the user-centred approaches. I work with others to support and poor quality user principles and approaches I demonstrate my prototyping of user-centric experiences. from the start, and with understanding of user-centred evidence-based policies. I approach complex problems coaching from our principles and approaches and I champion user-centred using clearly defined methods practitioners. anticipate what support approaches and support others and pathways. others need to adopt them. to embrace being user-centred. I help others to and I have an increased ability to I change my approach based on create new internal identify the complexity of a the complexity of the problem. structures, processes and problem. I actively work towards infrastructure to support increasing compliance with the seamless and integrated Australian Government’s Digital service delivery for the public. Service Standard. I continue to explore emerging user-centred approaches and feed them back into the Department.
Practitioner I actively build my knowledge of user-centred principles and approaches. I demonstrate my understanding of user-centred principles and approaches and anticipate what support others need to adopt them. I have an increased ability to identify the complexity of a problem. I align the internal services I offer to the key needs of staff. I work with others to support prototyping of user-centric evidence-based policies. I champion user-centred approaches and support others to embrace being user-centred. I change my approach based on the complexity of the problem. I actively work towards increasing compliance with the Australian Government’s Digital Service Standard. I have a detailed knowledge of the difference between good and poor quality user experiences. I approach complex problems using clearly defined methods and pathways. I help others to and create new internal structures, processes and infrastructure to support seamless and integrated service delivery for the public. I continue to explore emerging user-centred approaches and feed them back into the Department. We develop significant policy by applying the user-centred principles and approaches from the start, and with coaching from our practitioners.
user-centred_strategy_0.docx