The incoming call rings all idle Members in the Hunt Group at the same time. The call is connected to the first Member to answer the call and the ringing is automatically cancelled on all the other Members. All Members are considered whilst the phones are ringing. ‘busy’ If a 2nd calls presents at the same time that all Members are ringing, the Hunt Group is considered busy and the caller will be presented with busy tone by default. Weighted The incoming call rings Members in a pseudo-random fashion according to their relative weight. Members with a higher weight are assigned more incoming calls than members with lower weights. Weights for individual Members are configured as relative percentage values in the Business Portal. Call presentation is determined by the system based of the relative weights assigned. Function - Hunt Group Features WHC Hunt Groups must be configured with a DDI/public phone numberi.e. a Pilot Number. If members of the Hunt Group do not answer an incoming call the following settings are ‘no answer’ available:- Skip to next agent after When a call is presented to a phone and the Member does not answer the ringing member’s call, the to next agent after x will forward the call to the next available member ‘Skip rings’ after the number of rings configured. For consistent operation of the call distribution policy this option ‘Simultaneous Ringing’ should be un-ticked. Forward call after waiting When a call has been ringing on available members(s) phones for the configured number of seconds, this function will forward the call to the configured destination. This is also referred to as the ‘No Answer’ forward. If Users are all busy on calls, the following behaviour is available:- ‘Call Waiting’ Call waiting When all the Members of a Hunt Group are busy the functionality will allow one ‘Call Waiting’ call to for the duration of the default call forwarding no answer timer. ‘call wait’ Call waiting is not a function. ‘queuing’
The incoming call rings all idle Members in the Hunt Group at the same time. The call is connected to the first Member to answer the call and the ringing is automatically cancelled on all the other Members. All Members are considered ‘busy’ whilst the phones are ringing. If a 2nd calls presents at the same time that all Members are ringing, the Hunt Group is considered busy and the caller will be presented with busy tone by default. Weighted The incoming call rings Members in a pseudo-random fashion according to their relative weight. Members with a higher weight are assigned more incoming calls than members with lower weights. Weights for individual Members are configured as relative percentage values in the Business Portal. Call presentation is determined by the system based of the relative weights assigned. Function - Hunt Group Features WHC Hunt Groups must be configured with a DDI/public phone numberi.e. a Pilot Number. If members of the Hunt Group do not answer an incoming call the following ‘no answer’ settings are available:- Skip to next agent after When a call is presented to a member’s phone and the Member does not answer the ringing call, the ‘Skip to next agent after x rings’ will forward the call to the next available member after the number of rings configured. For consistent operation of the ‘Simultaneous Ringing’ call distribution policy this option should be un-ticked. Forward call after waiting When a call has been ringing on available members(s) phones for the configured number of seconds, this function will forward the call to the configured destination. This is also referred to as the ‘No Answer’ forward. If Users are all busy on calls, the following ‘Call Waiting’ behaviour is available:- Call waiting When all the Members of a Hunt Group are busy the ‘Call Waiting’ functionality will allow one call to ‘call wait’ for the duration of the default call forwarding no answer timer. Call waiting is not a ‘queuing’ function.
WHC_Site_Features_Guide-WHC_3.0_v5.docx