Practice organizing information Demonstration Observation Perform exercises on understanding Demonstration and conveying intended meaning Observation Role Play scenario Lead small 2.1 Provide team Describe: Group 2 Hours Oral evaluation team leadership Company policies and procedures discussion Identify client expectations Lecture Written examination Practice team building skills Demonstration Observation Perform exercises on communication Demonstration Observation skills required for leading teams Role Play 2.2 Assign Describe: 2 Hours Group responsibilities Team member’s duties and Oral evaluation discussion responsibilities Identify client expectations Lecture Written examination Practice negotiating skills Demonstration Observation Perform group exercises showing the Demonstration skills and techniques in promoting Observation Role Play team building 2.3 Set performance Describe: 2 Hour expectations for Team member’s duties and Group team members responsibilities Oral evaluation discussion How performance expectations are set Identify client expectations Lecture Written examination Perform group exercises in setting Demonstration Observation individual target/ expectation Role Play Read instruction and requirements in Lecture Written examination up to date dissemination to members 2.4 Supervise team Describe listening and treating Group 2 Hour Oral evaluation performance individual team members concern discussion Identify methods of Monitoring Lecture Written examination Performance
Practice organizing information Demonstration Observation Perform exercises on understanding and conveying intended meaning scenario Demonstration Role Play Observation Lead small team 2.1 Provide team leadership Describe: Company policies and procedures Group discussion Oral evaluation 2 Hours Identify client expectations Lecture Written examination Practice team building skills Demonstration Observation Perform exercises on communication skills required for leading teams Demonstration Role Play Observation 2.2 Assign responsibilities Describe: Team member’s duties and responsibilities Group discussion Oral evaluation 2 Hours Identify client expectations Lecture Written examination Practice negotiating skills Demonstration Observation Perform group exercises showing the skills and techniques in promoting team building Demonstration Role Play Observation 2.3 Set performance expectations for team members Describe: Team member’s duties and responsibilities Group discussion Oral evaluation 2 Hour How performance expectations are set Identify client expectations Lecture Written examination Perform group exercises in setting individual target/ expectation Demonstration Role Play Observation Read instruction and requirements in up to date dissemination to members Lecture Written examination 2.4 Supervise team performance Describe listening and treating individual team members concern Group discussion Oral evaluation 2 Hour Identify methods of Monitoring Performance Lecture Written examination
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