phone and face to phone and face to face Relevant OH&S and face environmental Questions are used procedures and Seeking to clarify the regulations assistance from customer's needs or other staff when a concerns Workplace customer' s inquiry procedures relevant cannot be fully Assistance from to work activities answered other staff is sought when a customer' s Customer service Communicating inquiry cannot be policies and effectively with fully answered procedures others when providing customer Knowledge of Products and/or service, including products, services services provided by the use of and/or operations is the workplace telephone used to answer concerned techniques customer queries or to respond to Types of operations Handling customer customers' needs carried out in the queries and workplace complaints concerned Monitor Customer Ways of dealing with Providing customer requirements are Customer appropriate satisfaction dealt with according requirements feedback to to workplace managers and procedures Appropriate internal and/or methods of external customers Appropriate providing feedback feedback is provided to managers and Recording and to managers and internal and/or reporting customer internal and/or external customers inquiries and external customers associated action Ways of recording Customer inquiries customer inquiries Completing and associated and associated documentation action are recorded action related to the and reported in Sources of provision of accordance with information and customer service workplace documentation procedures needed to assess Writing simple customer reports and satisfaction records of inquiries
phone and face to face Questions are used to clarify the customer's needs or concerns Assistance from other staff is sought when a customer' s inquiry cannot be fully answered Knowledge of products, services and/or operations is used to answer customer queries or to respond to customers' needs Relevant OH&S and environmental procedures and regulations Workplace procedures relevant to work activities Customer service policies and procedures Products and/or services provided by the workplace concerned Types of operations carried out in the workplace concerned phone and face to face Seeking assistance from other staff when a customer' s inquiry cannot be fully answered Communicating effectively with others when providing customer service, including the use of telephone techniques Handling customer queries and complaints Monitor customer satisfaction Customer requirements are dealt with according to workplace procedures Appropriate feedback is provided to managers and internal and/or external customers Customer inquiries and associated action are recorded and reported in accordance with workplace procedures Ways of dealing with Customer requirements Appropriate methods of providing feedback to managers and internal and/or external customers Ways of recording customer inquiries and associated action Sources of information and documentation needed to assess customer satisfaction Providing appropriate feedback to managers and internal and/or external customers Recording and reporting customer inquiries and associated action Completing documentation related to the provision of customer service Writing simple reports and records of inquiries
TR-Warehousing%20Services%20NC%20II.docx