biases? where the event occurred? when and if this has happened before? why did it happen? how can the complaint be resolved for the complainant? recommendations for actions to avoid reoccurrence and timeframes for implementation Step 4 Response – Self-Audit Checklist of WA Health Complaint Handling Systems Service Providers’ Principle Indicator Rating What supports Recommended Action plan your actions for 1,2,3,4 (Who, what & when.) assessment? improvement. 4 - Response The outcome of the investigation is clearly communicated to the complainant, service staff Response: pg21-24 and management. Appendix 4: pg54 Remedy Principle Review Principle 5.2.5, 8.7.3, 8.7.4, 8.9 4.1 Range of Your service has guidelines that outline the remedies/outcomes range of remedies available, depending on the
biases? where the event occurred? when and if this has happened before? why did it happen? how can the complaint be resolved for the complainant? recommendations for actions to avoid reoccurrence and timeframes for implementation Step 4 – Response Self-Audit Checklist of WA Health Service Providers’ Complaint Handling Systems Principle Indicator Rating 1,2,3,4 What supports your assessment? Recommended actions for improvement. Action plan (Who, what & when.) 4 - Response Response: pg21-24 Appendix 4: pg54 Remedy Principle Review Principle 5.2.5, 8.7.3, 8.7.4, 8.9 The outcome of the investigation is clearly communicated to the complainant, service staff and management. 4.1 Range of remedies/outcomes Your service has guidelines that outline the range of remedies available, depending on the
WA-Self-Audit-Tool-Complaints-Management.docx