Internal Processes What do we need to do to meet the customers’ needs? What clinical and business processes are needed to exceed customer expectations? What Action Plan How Who When Results Target: Measure: For each Trend: Strategic What Responsible: indicator, what Frequency: Show indicator is Team member Objective: Initiative(s): performance How often to graph to Qtr. Qtr. Qtr. Qtr. Annual What is the What actions are needed required to to and level is report 1 2 3 4 Avg. indicate strategy to to achieve objective? track and report required to measure? change achieve? monitor the measure. achieve the over time objective objective? Exceed Target Target Caution Target Risk Significantly Below Target – – Patients, Partners and Community What do patients, families and community want, need and expect from services? How can we enhance customer satisfaction and build patient loyalty?
Internal Processes What do we need to do to meet the customers’ needs? What clinical and business processes are needed to exceed customer expectations? What Action Plan How Who When Results Strategic Objective: What is the strategy to achieve? Initiative(s): What actions are needed to achieve objective? Measure: What indicator is required to track and monitor the objective Target: For each indicator, what performance level is required to achieve the objective? Responsible: Team member to and report measure. Frequency: How often to report measure? Qtr. 1 Qtr. 2 Qtr. 3 Qtr. 4 Annual Avg. Trend: Show graph to indicate change over time Exceed Target Target Caution – Target Risk – Significantly Below Target Patients, Partners and Community What do patients, families and community want, need and expect from services? How can we enhance customer satisfaction and build patient loyalty?
Value-Based%20Balanced%20Scorecard%20Template%208%201%2017_0.docx