G - Continuous service improvement Self-Audit Checklist of WA Health Complaint Handling Systems Service Providers’ Principle Indicator Rating What supports Recommended Action plan your actions for 1,2,3,4 (Who, what & when.) assessment? improvement. 7 - Continuous service improvement Consumer feedback is used to initiate the implementation of local and service-wide practice improvements, including practices relating to the management of complaints. i. Guiding Principles: pg11, Appendix 2: pg44-45 Reporting of complaints: pg31 ii. Continuous Improvement Principle iii. 5.4.2, 9.1, 9.2, 9.3, 9.5, 9.6, 9.7 iv. s.75 v. Schedule 2 vi. s.309 G.1 Collecting complaints Your service utilises the Datix CFM to collect data service wide complaints data including divisional and regional complaints data.
G - Continuous service improvement Self-Audit Checklist of WA Health Service Providers’ Complaint Handling Systems Principle Indicator Rating 1,2,3,4 What supports your assessment? Recommended actions for improvement. Action plan (Who, what & when.) 7 - Continuous service improvement i. Guiding Principles: pg11, Appendix 2: pg44-45 Reporting of complaints: pg31 ii. Continuous Improvement Principle iii. 5.4.2, 9.1, 9.2, 9.3, 9.5, 9.6, 9.7 iv. s.75 v. Schedule 2 vi. s.309 Consumer feedback is used to initiate the implementation of local and service-wide practice improvements, including practices relating to the management of complaints. G.1 Collecting complaints data Your service utilises the Datix CFM to collect service wide complaints data including divisional and regional complaints data.
WA-Self-Audit-Tool-Complaints-Management.docx