Task 5 Training Deliverable 19 Training Plan – – Deliverable 20 Training Manuals, End-User Guides and – Materials Deliverable 21 Documented Evidence of Successful End-User – Training Task 6 Deliverable 22 Deployment Plan – – Deployment Deliverable 23 CMS Certification Planning – Deliverable 24 System Incident and Defect Resolution Report – Deliverable 25 Completed Detailed Functional and Technical – Specifications Traceability Matrix Deliverable 26 System Source Code and Documentation – Deliverable 27 Performance SLAs – Task 7 Phase Deliverable 28 Phase Closeout – – Closeout Task 8 System Deliverable 29 System Incident Reports M&O – – – M&O Deliverable 30 Adaptive Maintenance Reports – Deliverable 31 System Enhancement Reports – Deliverable 32 Tier 2 Help Desk Plan – Operational Services Deliverables TASK DELIVERABLE Routine Operations Deliverable 33 Monitoring the implemented Systems – Deliverable 34 Weekly reporting of any problem identified – Deliverable 35 Monthly Status Reports – CMS Certification Deliverable 36 CMS Certification Documentation – Deliverable 37 CMS Certification Electronic Document – Storage
Task 5 – Training Deliverable 19 – Training Plan Deliverable 20 – Training Manuals, End-User Guides and Materials Deliverable 21 – Documented Evidence of Successful End-User Training Task 6 – Deployment Deliverable 22 – Deployment Plan Deliverable 23 – CMS Certification Planning Deliverable 24 – System Incident and Defect Resolution Report Deliverable 25 – Completed Detailed Functional and Technical Specifications Traceability Matrix Deliverable 26 – System Source Code and Documentation Deliverable 27 – Performance SLAs Task 7 – Phase Closeout Deliverable 28 – Phase Closeout Task 8 – System M&O Deliverable 29 – System Incident Reports – M&O Deliverable 30 – Adaptive Maintenance Reports Deliverable 31 – System Enhancement Reports Deliverable 32 – Tier 2 Help Desk Plan Operational Services Deliverables TASK DELIVERABLE Routine Operations Deliverable 33 – Monitoring the implemented Systems Deliverable 34 – Weekly reporting of any problem identified Deliverable 35 – Monthly Status Reports CMS Certification Deliverable 36 – CMS Certification Documentation Deliverable 37 – CMS Certification Electronic Document Storage
vt-mmis-rfp-template-h-3-contact-center-functional-requirements-approach-20140806.docx