This setting applies to: The main trunk number Any additional numbers added to the Trunk ‘Alternate’ Voicemail Attach a voicemail box to a Trunk and allow certain call types/conditions to be forwarded to a dedicated voicemail box and avoid missing customer calls. Incoming calls to the mailbox are sent to voicemail once they meet the criteria set by the administrator from within the Trunk voicemail settings page on the Business Portal. The caller is then played a greeting, system or personal, and once they have left a message they can hang up the phone to leave the message. For further options they can press # to access the following options: Record the message again press 1 – Review the message press 2 – Deposit the message hang-up the phone – The maximum length for a single voicemail is 5 minutes. Voicemails are stored on the WHC voicemail server and converted to an mp3 file if forwarded to an email address. Where a voicemail is elected to be sent to an email address, this is as a carbon copy, and the original will stay on the server until deleted by the administrator. Administrators can choose to delete messages by the following method: Directly from the Business Portal Trunk voicemail page The maximum storage capacity per voicemail box is 30 minutes. When the administrator receives a new voicemail, they can be notified by the following means: Business Portal the Trunk Voicemail page will display total number of Read and Unread – voicemails. Voicemail-to-email the administrator can choose to have the voicemail immediately – emailed over as an mp3 file. To turn on Voicemail, simply check the Turn on Voicemail box.
This setting applies to: The main trunk number Any additional ‘Alternate’ numbers added to the Trunk Voicemail Attach a voicemail box to a Trunk and allow certain call types/conditions to be forwarded to a dedicated voicemail box and avoid missing customer calls. Incoming calls to the mailbox are sent to voicemail once they meet the criteria set by the administrator from within the Trunk voicemail settings page on the Business Portal. The caller is then played a greeting, system or personal, and once they have left a message they can hang up the phone to leave the message. For further options they can press # to access the following options: Record the message again – press 1 Review the message – press 2 Deposit the message – hang-up the phone The maximum length for a single voicemail is 5 minutes. Voicemails are stored on the WHC voicemail server and converted to an mp3 file if forwarded to an email address. Where a voicemail is elected to be sent to an email address, this is as a carbon copy, and the original will stay on the server until deleted by the administrator. Administrators can choose to delete messages by the following method: Directly from the Business Portal Trunk voicemail page The maximum storage capacity per voicemail box is 30 minutes. When the administrator receives a new voicemail, they can be notified by the following means: Business Portal – the Trunk Voicemail page will display total number of Read and Unread voicemails. Voicemail-to-email – the administrator can choose to have the voicemail immediately emailed over as an mp3 file. To turn on Voicemail, simply check the Turn on Voicemail box.
WHC_Site_Features_Guide-WHC_3.0_v5.docx