Demonstrated effective communication skills with clients accessing service and work colleagues Adopted relevant communication techniques and strategies to meet client particular needs and difficulties Resource Access to appropriate workplace assessment can Implications take place Methods of Competency in this unit may be assessed through: Assessment Direct observation Oral Interview Context for This unit should be assessed on the job through Assessment simulation UNIT OF COMPETENCY : DEVELOP TEAMS AND INDIVIDUALS UNIT CODE : 500311116 UNIT DESCRIPTOR : This unit covers the skills, knowledge and attitudes required to determine individual and team development needs and facilitate the development of the workgroup. PERFORMANCE CRITERIA REQUIRED REQUIRED ELEMENT Italicized terms are elaborated in KNOWLEDGE SKILLS the Range of Variables Provide team Coaching and Ability to : 1.1 Learning and development leadership mentoring read and needs are systematically principles understand a identified and implemented Understanding variety of in line with organizational how to work texts, requirements effectively with prepare 1.2 Learning plan to meet team members general individual and group training who have diverse information and developmental needs is work styles, and collaboratively developed aspirations, documents and implemented cultures and according to 1.3 Individuals are encouraged perspective target to self -evaluate Understanding audience; performance and identify how to facilitate with areas for improvement team development accuracy; and improvement use grammar 1.4 Feedback on performance Understanding and of team members is methods and punctuation collected from relevant techniques for effective sources and compared with eliciting and relationships established team learning interpreting and conflict process feedback management Communication skills Coaching and mentoring skills to provide support to colleagues
Demonstrated effective communication skills with clients accessing service and work colleagues Adopted relevant communication techniques and strategies to meet client particular needs and difficulties Resource Implications Access to appropriate workplace assessment can take place Methods of Assessment Competency in this unit may be assessed through: Direct observation Oral Interview Context for Assessment This unit should be assessed on the job through simulation UNIT OF COMPETENCY : DEVELOP TEAMS AND INDIVIDUALS UNIT CODE : 500311116 UNIT DESCRIPTOR : This unit covers the skills, knowledge and attitudes required to determine individual and team development needs and facilitate the development of the workgroup. ELEMENT PERFORMANCE CRITERIA Italicized terms are elaborated in the Range of Variables REQUIRED KNOWLEDGE REQUIRED SKILLS Provide team leadership 1.1 Learning and development needs are systematically identified and implemented in line with organizational requirements 1.2 Learning plan to meet individual and group training and developmental needs is collaboratively developed and implemented 1.3 Individuals are encouraged to self -evaluate performance and identify areas for improvement 1.4 Feedback on performance of team members is collected from relevant sources and compared with established team learning process Coaching and mentoring principles Understanding how to work effectively with team members who have diverse work styles, aspirations, cultures and perspective Understanding how to facilitate team development and improvement Understanding methods and techniques for eliciting and interpreting feedback Ability to : read and understand a variety of texts, prepare general information and documents according to target audience; with accuracy; use grammar and punctuation effective relationships and conflict management Communication skills Coaching and mentoring skills to provide support to colleagues
TR-%20Transmission%20Line%20%20Installation%20and%20Maintenance_NC_IV.docx