c. Designing manufacturing processes to create goods that customers want d. Designing a distribution network to deliver goods on time e. Developing cross-functional product teams that include customers and suppliers ANS: A PTS: 1 DIF: Hard OBJ: LO 1-4: Describe the eight key processes linking organizations along the supply chain An activity associated with the customer service management process is 24. a. Tailoring goods and services to meet the needs of customer groups Managing product and service agreements with customers b. c. Designing manufacturing processes to create goods that customers want Establishing formal relationships with key suppliers d. e. Developing cross-functional product teams that include customers and suppliers ANS: B PTS: 1 DIF: Medium OBJ: LO 1-4: Describe the eight key processes linking organizations along the supply chain An activity associated with the customer service management process is 25. a. Identifying and categorizing key customers b. Designing manufacturing processes to create goods that customers want c. Establishing formal relationships with key suppliers d. Designing and implementing customer response procedures Developing cross-functional product teams that include customers and suppliers e. ANS: D PTS: 1 DIF: Hard OBJ: LO 1-4: Describe the eight key processes linking organizations along the supply chain An activity associated with the demand management process is 26. Identifying and categorizing key customers a. b. Designing manufacturing processes to create goods that customers want c. Forecasting demand d. Designing and implementing customer response procedures e. Developing cross-functional product teams that include customers and suppliers ANS: C PTS: 1 DIF: Medium OBJ: LO 1-4: Describe the eight key processes linking organizations along the supply chain An activity associated with the order fulfillment process is 27. a. Designing a distribution network to deliver goods on time b. Designing manufacturing processes to create goods that customers want c. Developing guidelines for returns and disposal Designing and implementing customer response procedures d. e. Developing cross-functional product teams that include customers and suppliers ANS: A PTS: 1 DIF: Medium OBJ: LO 1-4: Describe the eight key processes linking organizations along the supply chain An activity associated with the manufacturing flow management process is 28. a. Designing a distribution network to deliver goods on time Designing manufacturing processes to create goods that customers want b.
c. Designing manufacturing processes to create goods that customers want d. Designing a distribution network to deliver goods on time e. Developing cross-functional product teams that include customers and suppliers ANS: A PTS: 1 DIF: Hard OBJ: LO 1-4: Describe the eight key processes linking organizations along the supply chain 24. An activity associated with the customer service management process is a. Tailoring goods and services to meet the needs of customer groups b. Managing product and service agreements with customers c. Designing manufacturing processes to create goods that customers want d. Establishing formal relationships with key suppliers e. Developing cross-functional product teams that include customers and suppliers ANS: B PTS: 1 DIF: Medium OBJ: LO 1-4: Describe the eight key processes linking organizations along the supply chain 25. An activity associated with the customer service management process is a. Identifying and categorizing key customers b. Designing manufacturing processes to create goods that customers want c. Establishing formal relationships with key suppliers d. Designing and implementing customer response procedures e. Developing cross-functional product teams that include customers and suppliers ANS: D PTS: 1 DIF: Hard OBJ: LO 1-4: Describe the eight key processes linking organizations along the supply chain 26. An activity associated with the demand management process is a. Identifying and categorizing key customers b. Designing manufacturing processes to create goods that customers want c. Forecasting demand d. Designing and implementing customer response procedures e. Developing cross-functional product teams that include customers and suppliers ANS: C PTS: 1 DIF: Medium OBJ: LO 1-4: Describe the eight key processes linking organizations along the supply chain 27. An activity associated with the order fulfillment process is a. Designing a distribution network to deliver goods on time b. Designing manufacturing processes to create goods that customers want c. Developing guidelines for returns and disposal d. Designing and implementing customer response procedures e. Developing cross-functional product teams that include customers and suppliers ANS: A PTS: 1 DIF: Medium OBJ: LO 1-4: Describe the eight key processes linking organizations along the supply chain 28. An activity associated with the manufacturing flow management process is a. Designing a distribution network to deliver goods on time b. Designing manufacturing processes to create goods that customers want
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