Operation the system to call. Frequently Asked PAL Direct telephone and online system is available 24 hours a Questions day, seven days a week. Automated Telephone System 716-855-7239 Can I book a trip for the same day? What does this cost? Automated Online Reservation Although the automated reservation PAL Direct automated service, voice, paldirect.nfta.com system is available 24 hours a day, text and email reminders are free. PAL cannot accommodate same day Your phone carrier rates still apply. ADA Controllers requests. Trips can be booked up to 716-855-7239 (voice) 14 days in advance, but no less than 1-800-662-1220 or 711 (relay) 4 p.m. the day prior. 7 days a week, 8 a.m. to 4 p.m. Still have questions, contact PAL Customer Service How do I enter a new address? PAL Customer Service at 716-855-7268 (voice) Both the online and telephone systems 716-855-7268 1-800-662-1220 or 711 (relay) list your 10 most frequent trips. If an Monday through Friday, 8 a.m. to 4 p.m. Closed Saturday, Sunday and holidays address is not listed, contact an ADA Controller to schedule your trip. Information in Alternative Formats This guide and all other public I missed the notification call the information materials are available in evening before my trip, what do I do? large print, audio recording and Braille upon request. Please contact PAL Your trip is still scheduled. You can Customer Service. call the automated system to confirm trip details. NFTA/Paratransit Access Line 181 Ellicott Street How do I receive a reminder call when Buffalo, New York 14203 away from home? You can set your cell phone as your primary number, or when scheduling a trip, enter the number you would like
Frequently Asked Questions Can I book a trip for the same day? Although the automated reservation system is available 24 hours a day, PAL cannot accommodate same day requests. Trips can be booked up to 14 days in advance, but no less than 4 p.m. the day prior. How do I enter a new address? Both the online and telephone systems list your 10 most frequent trips. If an address is not listed, contact an ADA Controller to schedule your trip. I missed the notification call the evening before my trip, what do I do? Your trip is still scheduled. You can call the automated system to confirm trip details. How do I receive a reminder call when away from home? You can set your cell phone as your primary number, or when scheduling a trip, enter the number you would like the system to call. What does this cost? PAL Direct automated service, voice, text and email reminders are free. Your phone carrier rates still apply. Still have questions, contact PAL Customer Service at 716-855-7268 Operation PAL Direct telephone and online system is available 24 hours a day, seven days a week. Automated Telephone System 716-855-7239 Automated Online Reservation paldirect.nfta.com ADA Controllers 716-855-7239 (voice) 1-800-662-1220 or 711 (relay) 7 days a week, 8 a.m. to 4 p.m. PAL Customer Service 716-855-7268 (voice) 1-800-662-1220 or 711 (relay) Monday through Friday, 8 a.m. to 4 p.m. Closed Saturday, Sunday and holidays Information in Alternative Formats This guide and all other public information materials are available in large print, audio recording and Braille upon request. Please contact PAL Customer Service. NFTA/Paratransit Access Line 181 Ellicott Street Buffalo, New York 14203
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