3. Develop and Identify Background information on Perform Data gathering Direct Interview 2 hours practice relevant other parties to the regarding relevant observation Written exam negotiation skills information in negotiation information related to Self-paced Demonstration planning Observing differences negotiation handout/ negotiations between content and Designing a negotiation module process process Discussion Identifying bargaining Practice negotiation Workshop information strategies and manage the Applying strategies to process manage process Participate in Applying steps in Writeshop on identifying Simulation/ Written exam 2 hours negotiations negotiating process negotiation process role playing Practical/ Strategies to manage Perform background Writeshop performance conflict information gathering Discussion test in negotiating process Document Procedure in documenting Practice documentation Case studies Written exam 1 hour areas for negotiations techniques/minutes of Role play Practical/ agreement Managing information meeting performance Filing documents Practice recording of test agreement Keeping of records 4. Solve workplace 4.1 Explain the Observation, investigation & Conduct investigation and Direct Written test 2 hours problem related analytical analytical techniques root cause analyses and observation Demonstration to work activities techniques Brainstorming implement corrective actions Simulation and effect diagrams Perform analytical skills in solving problem related to work 4.2 Identify the Normal operating Evaluate the present status Simulation/ Written exam 1 hour problem parameters & product of the performance against role playing Practical/ quality the established safety, Discussion performance Identifying & clarifying the quality and environmental Simulation test nature of problem policies of the workplace Demonstration Application of analytical Discussion in identifying and techniques clarifying the nature of problem
3. Develop and practice negotiation skills Identify relevant information in planning negotiations Background information on other parties to the negotiation Observing differences between content and process Identifying bargaining information Applying strategies to manage process Perform Data gathering regarding relevant information related to negotiation Designing a negotiation process Practice negotiation strategies and manage the process Direct observation Self-paced handout/ module Discussion Workshop Interview Written exam Demonstration 2 hours Participate in negotiations Applying steps in negotiating process Strategies to manage conflict in negotiating process Writeshop on identifying negotiation process Perform background information gathering Simulation/ role playing Writeshop Discussion Written exam Practical/ performance test 2 hours Document areas for agreement Procedure in documenting negotiations Managing information Filing documents Practice documentation techniques/minutes of meeting Practice recording of agreement Keeping of records Case studies Role play Written exam Practical/ performance test 1 hour 4. Solve workplace problem related to work activities 4.1 Explain the analytical techniques Observation, investigation & analytical techniques Brainstorming and effect diagrams Conduct investigation and root cause analyses and implement corrective actions Perform analytical skills in solving problem related to work Direct observation Simulation Written test Demonstration 2 hours 4.2 Identify the problem Normal operating parameters & product quality Identifying & clarifying the nature of problem Application of analytical techniques Evaluate the present status of the performance against the established safety, quality and environmental policies of the workplace Discussion in identifying and clarifying the nature of problem Simulation/ role playing Discussion Simulation Written exam Practical/ performance test Demonstration 1 hour
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