PERFORMANCE CRITERIA REQUIRED ELEMENT REQUIRED SKILLS Italicized terms are elaborated in the KNOWLEDGE Range of Variables Communication with clients and colleagues is appropriate to individual needs and organizational objectives When participating in internal Communication Computer skills 3. Represent the or external forums, process Communication skills organization presentation is relevant, Communication required to fulfill job appropriately researched and skills relevant to roles as specified by presented in a manner to client groups the organization promote the organization Appropriate Presentation is clear and presentation tools sequential and delivered and materials within a predetermined time Utilize appropriate media to enhance presentation Differences in views are respected Written communication is consistent with organizational standards Inquiries are responded in a manner consistent with organizational standard Mechanisms which enhance Communication Full range of 4. Facilitate effective group interaction process communication group is defined and implemented Dynamics of techniques including: discussion Strategies which encourage groups and Role boundaries all group members to different styles of setting participate are used routinely group leadership Negotiation Objectives and agenda for Communication Establishing meetings and discussions are skills relevant to empathy routinely set and followed client groups Communication skills Relevant information is required to fulfill job provided to group to facilitate roles as specified by outcomes the organization Evaluation of group communication strategies is undertaken to promote participation of all parties Specific communication needs of individuals are identified and addressed 5.1 A range of appropriate Communication Full range of 5. Conduct communication strategies are process communication interview employed in interview Effective techniques including: questioning, Active listening situations 5.2 Records of interviews are listening and Feedback made and maintained in nonverbal Negotiation accordance with communication Establishing organizational procedures techniques empathy 5.3 Effective questioning, listening Communication skills and nonverbal communication required to fulfill job
ELEMENT PERFORMANCE CRITERIA Italicized terms are elaborated in the Range of Variables REQUIRED KNOWLEDGE REQUIRED SKILLS Communication with clients and colleagues is appropriate to individual needs and organizational objectives 3. Represent the organization When participating in internal or external forums, presentation is relevant, appropriately researched and presented in a manner to promote the organization Presentation is clear and sequential and delivered within a predetermined time Utilize appropriate media to enhance presentation Differences in views are respected Written communication is consistent with organizational standards Inquiries are responded in a manner consistent with organizational standard Communication process Communication skills relevant to client groups Appropriate presentation tools and materials Computer skills Communication skills required to fulfill job roles as specified by the organization 4. Facilitate group discussion Mechanisms which enhance effective group interaction is defined and implemented Strategies which encourage all group members to participate are used routinely Objectives and agenda for meetings and discussions are routinely set and followed Relevant information is provided to group to facilitate outcomes Evaluation of group communication strategies is undertaken to promote participation of all parties Specific communication needs of individuals are identified and addressed Communication process Dynamics of groups and different styles of group leadership Communication skills relevant to client groups Full range of communication techniques including: Role boundaries setting Negotiation Establishing empathy Communication skills required to fulfill job roles as specified by the organization 5. Conduct interview 5.1 A range of appropriate communication strategies are employed in interview situations 5.2 Records of interviews are made and maintained in accordance with organizational procedures 5.3 Effective questioning, listening and nonverbal communication Communication process Effective questioning, listening and nonverbal communication techniques Full range of communication techniques including: Active listening Feedback Negotiation Establishing empathy Communication skills required to fulfill job
TR-Mechatronics%20Servicing%20NC%20IV.docx