UNIT DESCRIPTOR : This unit covers the skills, knowledge and attitudes required to develop workplace relationship and contribute in workplace activities. PERFORMANCE REQUIRED REQUIRED CRITERIA ELEMENT KNOWLEDGE SKILLS Italicized terms are elaborated in the Range of Variables Develop Duties and Reasons why Ability to read effective responsibilities are cooperation and and understand workplace done in a positive good relationships the relationship manner to promote are important organization’s cooperation and good Knowledge of the policies and work relationship organization’s procedures Assistance is sought policies, plans and Write simple from workgroup procedures instructions for when difficulties arise Understanding how particular routine and addressed to elicit and tasks through discussions interpret feedback Interpret Feedback provided Knowledge of information by others in the team workgroup gained from is encouraged, member’s correspondence acknowledged and responsibilities and Communication acted upon duties skills to request Differences in Importance of advice, receive personal values and demonstrating feedback and beliefs are respected respect and work with a team and acknowledged in empathy in dealings Planning skills to the development with colleagues organized work Understanding of priorities and how to identify and arrangement prioritize personal Technology skills development including the opportunities and ability to select options and use technology appropriate to a task Ability to relate to people from a range of social, cultural and ethnic backgrounds.
UNIT DESCRIPTOR : This unit covers the skills, knowledge and attitudes required to develop workplace relationship and contribute in workplace activities. ELEMENT PERFORMANCE CRITERIA Italicized terms are elaborated in the Range of Variables REQUIRED KNOWLEDGE REQUIRED SKILLS Develop effective workplace relationship Duties and responsibilities are done in a positive manner to promote cooperation and good relationship Assistance is sought from workgroup when difficulties arise and addressed through discussions Feedback provided by others in the team is encouraged, acknowledged and acted upon Differences in personal values and beliefs are respected and acknowledged in the development Reasons why cooperation and good relationships are important Knowledge of the organization’s policies, plans and procedures Understanding how to elicit and interpret feedback Knowledge of workgroup member’s responsibilities and duties Importance of demonstrating respect and empathy in dealings with colleagues Understanding of how to identify and prioritize personal development opportunities and options Ability to read and understand the organization’s policies and work procedures Write simple instructions for particular routine tasks Interpret information gained from correspondence Communication skills to request advice, receive feedback and work with a team Planning skills to organized work priorities and arrangement Technology skills including the ability to select and use technology appropriate to a task Ability to relate to people from a range of social, cultural and ethnic backgrounds.
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