support them to make support you to make decisions that work for decisions that work for them you help them to make the help you make the together changes they would like changes you would like encourage and support encourage and support Risk taking them when things go you when things go wrong wrong respond to their respond to your Learning suggestions to improve suggestions to improve the way things are done the way things are done Feedback from perspectives For simplicity, the questions provided in this Toolkit only provide feedback from a second-person perspective. For example, Set 3 allows frontline workers to self-assess their work with families and parents and then obtain feedback from families and parents. However, in this example, other relevant perspectives include: Feedback from colleagues about their work with families and parents Feedback from managers about their work with families and parents. The questions would only require minor amendments to be used in this manner. Instructions Selecting questions A range of different perspectives is required to assess workplace practices, however a comprehensive assessment is an exhaustive and time-consuming process. A strategic approach may be preferable – select sets of questions that focus on the most critical interactions, or the ones that require the most improvement. For example, an organisation delivering family support services to parents might select the following sets: SET 3: Frontline workers working with families and parents – SET 7: Managers and Executives working with – How to use the questions
support them to make decisions that work for them support you to make decisions that work for you together help them to make the changes they would like help you make the changes you would like Risk taking encourage and support them when things go wrong encourage and support you when things go wrong Learning respond to their suggestions to improve the way things are done respond to your suggestions to improve the way things are done Feedback from perspectives For simplicity, the questions provided in this Toolkit only provide feedback from a second-person perspective. For example, Set 3 allows frontline workers to self-assess their work with families and parents and then obtain feedback from families and parents. However, in this example, other relevant perspectives include: Feedback from colleagues about their work with families and parents Feedback from managers about their work with families and parents. The questions would only require minor amendments to be used in this manner. Instructions Selecting questions A range of different perspectives is required to assess workplace practices, however a comprehensive assessment is an exhaustive and time-consuming process. A strategic approach may be preferable – select sets of questions that focus on the most critical interactions, or the ones that require the most improvement. For example, an organisation delivering family support services to parents might select the following sets: SET 3: Frontline workers – working with families and parents SET 7: Managers and Executives – working with How to use the questions
Workplace-practice-self-assessment-toolkit.docx