British (English, Irish, Scottish, Welsh) The British have high expectations, and will often and easily complain if their expectations are not met. They are usually friendly, but can be pompous (snobbish, self-important) They come from far away Many have been to Bangkok, Singapore, or Kuala Lumpur on the way to Australia or New Zealand, so they know a bit about Asia Other holiday places: Europe, America and Africa Most can swim maybe some older people cannot swim. Always check! – Come from a country with four seasons: Cold winters with days and sometimes snow Summers pleasant but not (they battle with high heat and humidity) Independent A bit arrogant (high ego) Organised Safety conscious Very demanding Likes Dislikes Warm weather but do not like humidity Older British tourists do not like eating – Friendly new types of food that are too exotic A high level of service Some may not like spicy food Good manners and courtesy Taking Bottled water Too much information May be willing to try new, exotic foods, Mosquitoes but older ones may not Noise Luxury Being touched Learning new, interesting things Holding hands Their own food Hygiene and cleanliness Fun and entertainment Do’s Don’ts Ask tourists how they would like to be Be too casual with them they may be a – addressed older British tourists can be bit more formal than other nationalities – a lot more formal than tourists from Be by their humour, or other countries take things personally Understand that most tourists from this Talk about: country are in Laos as part of a How much money they have Asia holiday income/ salary Understand that sarcasm is often a part weight of British humour age Talk about sports: marital status
British (English, Irish, Scottish, Welsh) The British have high expectations, and will often and easily complain if their expectations are not met. They are usually friendly, but can be pompous (snobbish, self-important) They come from far away Many have been to Bangkok, Singapore, or Kuala Lumpur on the way to Australia or New Zealand, so they know a bit about Asia Other holiday places: Europe, America and Africa Most can swim – maybe some older people cannot swim. Always check! Come from a country with four seasons: Cold winters with days and sometimes snow Summers pleasant but not (they battle with high heat and humidity) Independent A bit arrogant (high ego) Organised Safety conscious Very demanding Likes Dislikes Warm weather – but do not like humidity Friendly A high level of service Good manners and courtesy Bottled water May be willing to try new, exotic foods, but older ones may not Luxury Learning new, interesting things Their own food Hygiene and cleanliness Fun and entertainment Older British tourists do not like eating new types of food that are too exotic Some may not like spicy food Taking Too much information Mosquitoes Noise Being touched Holding hands Do’s Don’ts Ask tourists how they would like to be addressed – older British tourists can be a lot more formal than tourists from other countries Understand that most tourists from this country are in Laos as part of a Asia holiday Understand that sarcasm is often a part of British humour Talk about sports: Be too casual with them – they may be a bit more formal than other nationalities Be by their humour, or take things personally Talk about: How much money they have income/ salary weight age marital status
Trainer_Manual_Mod_2_Final.docx