service excellence and order to understand the Behavioral Expectations needs and feelings of the patient. The nurse acknowledges the patient concerns and feelings, MJR: Teamwork Essential Function 4 3 2 1 Consistently exceeds Occasionally exceeds Meets expectations Does not meet expectations Teamwork Plans/organizes Actively participates in Met, attitude is supportive of Not met, has not shown any Exhibits personal activities for planned initiatives to unit/enterprise initiatives personal engagement in engagement in patient employee/patient enhance employee/patient satisfaction and employee satisfaction employee/patient initiatives satisfaction initiatives satisfaction Teamwork Consistently Occasionally Met, participates as a team Not met, has not exhibited Exhibits teamwork by communicates with collaborates with fellow player, uses SBAR for all teamwork in assisting assisting fellow PCM via written staff, departments and patient handoffs employees and working documentation of team disciplines well with other member performance, independently to departments and participates in optimize patient disciplines collaborative practice outcomes activities Teamwork Consistently uses Occasionally uses Met, notifies health care team Not met, has not shown Fosters and models communication with communication with of clinical concerns in a timely collaboration in an inter interdisciplinary team other disciplines to other disciplines to manner and documents disciplinary team setting collaboration to achieve assure patient/family assure patient/family interaction, participates in desired clinical needs are met, needs are met rounding with the health care outcomes and improve plans/organizes team team culture building activities Teamwork Assist/coaches Resolves conflict on Met, initiates conflict Not met, has not demonstrated Initiate conflict appropriate own without assistance resolution by consulting with behaviors to resolve conflict resolution with team conflict management of management, management to seek with others members demonstrates skills, role models coming to a mutual immediate resolution behaviors toward conflict resolution skills agreement amongst all resolving conflict with to colleagues parties all customers
service excellence and Behavioral Expectations order to understand the needs and feelings of the patient. The nurse acknowledges the patient concerns and feelings, MJR: Teamwork Essential Function 4 Consistently exceeds 3 Occasionally exceeds 2 Meets expectations 1 Does not meet expectations Teamwork Exhibits personal engagement in patient and employee satisfaction initiatives Plans/organizes activities for employee/patient satisfaction Actively participates in planned initiatives to enhance employee/patient satisfaction Met, attitude is supportive of unit/enterprise initiatives Not met, has not shown any personal engagement in employee/patient satisfaction initiatives Teamwork Exhibits teamwork by assisting fellow employees and working well with other departments and disciplines Consistently communicates with PCM via written documentation of team member performance, participates in collaborative practice activities Occasionally collaborates with fellow staff, departments and disciplines independently to optimize patient outcomes Met, participates as a team player, uses SBAR for all patient handoffs Not met, has not exhibited teamwork in assisting Teamwork Fosters and models interdisciplinary team collaboration to achieve desired clinical outcomes and improve culture Consistently uses communication with other disciplines to assure patient/family needs are met, plans/organizes team building activities Occasionally uses communication with other disciplines to assure patient/family needs are met Met, notifies health care team of clinical concerns in a timely manner and documents interaction, participates in rounding with the health care team Not met, has not shown collaboration in an inter disciplinary team setting Teamwork Initiate conflict resolution with team members demonstrates behaviors toward resolving conflict with all customers Assist/coaches appropriate conflict management skills, role models conflict resolution skills to colleagues Resolves conflict on own without assistance of management, coming to a mutual agreement amongst all parties Met, initiates conflict resolution by consulting with management to seek immediate resolution Not met, has not demonstrated behaviors to resolve conflict with others
2015-RN-PE-Rating-Guidelines.docx