A Moment of Your Time WARD 1 Data collection for University Hospital of North Durham, March 2012 Over a four week period, 9 patients completed the comments cards (16%)) Approximately 55 patients were discharged / retransferred from Ward 1 during March 2012. 88% of respondents felt they were treated with dignity and respect. 100% of respondents would recommend Ward 1 to family and friends. Date/W/C Ward/Department What did we do What could we Would Did you feel Additional well improve recommend us you were comments to family and treated with friends dignity and respect 04/03/12 Ward 1 Looked after Facilities for Yes Yes The care shown (patient name refreshments by all the staff provided) with could be better under the unreserved care provided for leadership of the and compassion relatives who Sister has been attention to every have travelled wonderful they detail was without far and have are a dedicated question nothing spent a lot of team who are was too much time at bedside. totally committed trouble. ACTION: to patient and families 04/03/12 Ward 1 Everything that Nothing. Yes Yes Making a very
A Moment of Your Time WARD 1 Data collection for University Hospital of North Durham, March 2012 Over a four week period, 9 patients completed the comments cards (16%)) Approximately 55 patients were discharged / retransferred from Ward 1 during March 2012. 88% of respondents felt they were treated with dignity and respect. 100% of respondents would recommend Ward 1 to family and friends. Date/W/C Ward/Department What did we do well What could we improve Would recommend us to family and friends Did you feel you were treated with dignity and respect Additional comments 04/03/12 Ward 1 Looked after (patient name provided) with unreserved care and compassion attention to every detail was without question nothing was too much trouble. Facilities for refreshments could be better provided for relatives who have travelled far and have spent a lot of time at bedside. ACTION: Yes Yes The care shown by all the staff under the leadership of the Sister has been wonderful they are a dedicated team who are totally committed to patient and families 04/03/12 Ward 1 Everything that Nothing. Yes Yes Making a very
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