SECTION 2 COMPETENCY STANDARDS This section gives the details of the contents of the core units of competency required in PLUMBING NC I. These units of competency are categorized into basic, common and core competencies. BASIC COMPETENCIES UNIT OF COMPETENCY : RECEIVE AND RESPOND TO WORKPLACE COMMUNICATION (Communicate clearly) UNIT CODE : 500311101 UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required to receive, respond and act on verbal and written communication. PERFORMANCE REQUIRED REQUIRED CRITERIA ELEMENT KNOWLEDGE SKILLS Italicized terms are elaborated in the Range of Variables Follow routine Required information Knowledge of Conciseness in spoken is gathered by organizational receiving and messages listening attentively policies/guidelines clarifying and correctly in regard to interpreting or processing understanding internal/external information/ information Accuracy in instructions Ethical work recording Instructions/ practices in information are handling properly recorded communications Communication Instructions are acted Communication skills upon immediately in process accordance with information received Clarification is sought from workplace supervisor on all occasions when any instruction/information is not clear Perform Written notices and Knowledge of Conciseness in workplace instructions are organizational receiving and duties read and interpreted policies/guidelines clarifying following correctly in in regard to written notices accordance with processing organizational internal/external guidelines information Accuracy in Routine written Ethical work recording instruction are practices in messages/ followed in sequence handling information Feedback is to communications workplace supervisor Communication based on the process received
SECTION 2 COMPETENCY STANDARDS This section gives the details of the contents of the core units of competency required in PLUMBING NC I. These units of competency are categorized into basic, common and core competencies. BASIC COMPETENCIES UNIT OF COMPETENCY : RECEIVE AND RESPOND TO WORKPLACE COMMUNICATION (Communicate clearly) UNIT CODE : 500311101 UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required to receive, respond and act on verbal and written communication. ELEMENT PERFORMANCE CRITERIA Italicized terms are elaborated in the Range of Variables REQUIRED KNOWLEDGE REQUIRED SKILLS Follow routine spoken messages Required information is gathered by listening attentively and correctly interpreting or understanding information/ instructions Instructions/ information are properly recorded Instructions are acted upon immediately in accordance with information received Clarification is sought from workplace supervisor on all occasions when any instruction/information is not clear Knowledge of organizational policies/guidelines in regard to processing internal/external information Ethical work practices in handling communications Communication process Conciseness in receiving and clarifying Accuracy in recording Communication skills Perform workplace duties following written notices Written notices and instructions are read and interpreted correctly in accordance with organizational guidelines Routine written instruction are followed in sequence Feedback is to workplace supervisor based on the received Knowledge of organizational policies/guidelines in regard to processing internal/external information Ethical work practices in handling communications Communication process Conciseness in receiving and clarifying Accuracy in recording messages/ information
TR%20Plumbing%20NC%20I.docx