Telecommunications Skills: Using the Telephone Lesson Rubrics Tip Sheet Rubric Excellent (4) Good (3) Fair (2) Poor (1) Student has Student has Student has Student has Content: The specified 4-5 things specified 3 things to specified 2 things to specified 0-1 thing “Dos” of Professional to do while using do while using the do while using the to do while using Telephone Use the telephone telephone telephone the telephone professionally. professionally. professionally. professionally. Student has Student has Student has Student has Content: The specified 4-5 things specified 3 things specified 2 things specified 0-1 thing of “Don’ts” not to do while not to do while not to do while not to do while Professional using the telephone using the telephone using the telephone using the telephone Telephone Use professionally. professionally. professionally. professionally. Reason for each tip Reason for each tip Reasons are given; Reasons are not is given and ideas is given; tips are they are incomplete ideas are not are developed and somewhat or unclear to the developed. Reasons for Tips clear to the reader. developed and reader. clear to the reader. Student tip sheet is Student tip sheet is Student tip sheet Student tip sheet is organized, neat, somewhat requires additional not organized or Organization, and clearly conveys organized, neat, organization and neat, and does not Neatness, Clarity all ideas. and conveys most attention to detail. convey ideas. ideas. Peer Observation Rubric Excellent Good Fair Needs Helpful Feedback Improvement Friendly tone of voice and inflection are used Professional greeting is used Professional vocabulary is used Setting and focus are appropriate
Telecommunications Skills: Using the Telephone Lesson Rubrics Tip Sheet Rubric Excellent (4) Good (3) Fair (2) Poor (1) Content: The “Dos” of Professional Telephone Use Student has specified 4-5 things to do while using the telephone professionally. Student has specified 3 things to do while using the telephone professionally. Student has specified 2 things to do while using the telephone professionally. Student has specified 0-1 thing to do while using the telephone professionally. Content: The “Don’ts” of Professional Telephone Use Student has specified 4-5 things not to do while using the telephone professionally. Student has specified 3 things not to do while using the telephone professionally. Student has specified 2 things not to do while using the telephone professionally. Student has specified 0-1 thing not to do while using the telephone professionally. Reasons for Tips Reason for each tip is given and ideas are developed and clear to the reader. Reason for each tip is given; tips are somewhat developed and clear to the reader. Reasons are given; they are incomplete or unclear to the reader. Reasons are not ideas are not developed. Organization, Neatness, Clarity Student tip sheet is organized, neat, and clearly conveys all ideas. Student tip sheet is somewhat organized, neat, and conveys most ideas. Student tip sheet requires additional organization and attention to detail. Student tip sheet is not organized or neat, and does not convey ideas. Peer Observation Rubric Excellent Good Fair Needs Improvement Helpful Feedback Friendly tone of voice and inflection are used Professional greeting is used Professional vocabulary is used Setting and focus are appropriate
using_telephone_rubrics.docx