Questions + Answers - The following terms and acronyms are used: IPF = Investment Project Financing Procurement Webinar RFP = Request for Proposals TL = Task Leader Private Sector Webinar on “How to - June 8, 2017 Complain” No Question Answer Borrower’s Inadequate Responses Q1: What should a bidding consulting firm do when It is important to note that request for clarifications are not A1: to questions on the RFP the client’s answers considered complaints. If the responses to Borrower’s are not adequately answered (e.g. poorly requests for clarification are inadequate, bidders/consultants worded response, unclear response, simply should request the Borrower for further clarifications. The referring back to the unclear pertinent text in TLs can also be contacted with regards to providing Bank’s the RFP, answers provided too close to the clarity on the response from the Borrower and advising on the due date for proposals)? Should we expected timeliness of the response. Contacts for Borrower’s immediately contact the Team Leader (TL) and TLs can be found on the project portal on the World Bank if so, how do we identify him/her? RFPs do not website. For prior review contracts, the Bank routinely assists indicate who that is and what their contact the Borrower to respond to requests for clarification. information is. Regarding TLs not having enough time, there are rarely more than 50 When it comes to complaints challenging aspects of the questions on RFPs, so TLs should have bidding documents or request for proposals as implied in the enough time to review all Q&As. Frankly, this is question, the timelines are clearly specified in Annex III of the an important part of the process and they Procurement Regulations for IPF Borrowers, the bidding or should make the time to do it. Also, sometimes request for proposals documents and in the Guidance on How
Questions + Answers - Procurement Webinar Private Sector Webinar on “How to Complain” - June 8, 2017 The following terms and acronyms are used: IPF = Investment Project Financing RFP = Request for Proposals TL = Task Leader No Question Answer Borrower’s Inadequate Responses Q1: What should a bidding consulting firm do when the client’s answers to questions on the RFP are not adequately answered (e.g. poorly worded response, unclear response, simply referring back to the unclear pertinent text in the RFP, answers provided too close to the due date for proposals)? Should we immediately contact the Team Leader (TL) and if so, how do we identify him/her? RFPs do not indicate who that is and what their contact information is. Regarding TLs not having enough time, there are rarely more than 50 questions on RFPs, so TLs should have enough time to review all Q&As. Frankly, this is an important part of the process and they should make the time to do it. Also, sometimes A1: It is important to note that request for clarifications are not considered complaints. If the Borrower’s responses to requests for clarification are inadequate, bidders/consultants should request the Borrower for further clarifications. The Bank’s TLs can also be contacted with regards to providing clarity on the response from the Borrower and advising on the expected timeliness of the Borrower’s response. Contacts for TLs can be found on the project portal on the World Bank website. For prior review contracts, the Bank routinely assists the Borrower to respond to requests for clarification. When it comes to complaints challenging aspects of the bidding documents or request for proposals as implied in the question, the timelines are clearly specified in Annex III of the Procurement Regulations for IPF Borrowers, the bidding or request for proposals documents and in the Guidance on How
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