Reasons for Decision Complainant/Applicant: Mr W Licensee: CrownBet Pty Ltd Proceedings: Pursuant to Section 85(4) of the Racing and Betting Act – Referral of dispute to Racing Commission for determination Heard Before: Mr David Loy (presiding member) (on papers) Mr Andrew Maloney Mr Jim McNally Date of Decision: 10 May 2018 Background The dispute is between Mr W (the Client) and CrownBet (the Bookmaker). CrownBet is a holder of a license issued by the Northern Territory Racing Commission to conduct the business of a sports bookmaker in the Northern Territory. On the 10th October the client lodged a gambling dispute against the bookmaker and the initial dispute stated: client’s I rang up tried to withdraw 10005.00 (sic) Ask account had been block asked to speak to manger said same thing.. After phone call lost 60000.00 Put 50000.00 on eels and storm Rang up at Least 2/3 times telling them had passive gambling problems Even had to ring up asking what bet I put on with that 50000.00.. Told them I was in hospital and had gambling problem and was all my money I had twice and that I was going into a clinic for gambling and drinking problems. I'm still here now Lauren was who I spoke with To be honest I was on valium was chasing a high I have severe ptsd and depression Thanks Mr W On 12 October 2017, an email was sent to the client acknowledging receipt of the dispute and requesting the client provide all relevant materials in support of his claim. Additional to the dispute the client provided the following documents in support of his claim: Letter dated 25 October 2017, from Shaun Dempsey PhD, Clinical Psychologist, Townsville Clinical Psychology Services Letter submitted 2 November 2017, dated 24 October 2017, from Dr Graham Altman, Consultant Psychiatrist Letter submitted 10 November 2017, dated 9 November 2017 Dr Michael Likely, Consultant Psychiatrist
Reasons for Decision Complainant/Applicant: Mr W Licensee: CrownBet Pty Ltd Proceedings: Pursuant to Section 85(4) of the Racing and Betting Act – Referral of dispute to Racing Commission for determination Heard Before: Mr David Loy (presiding member) (on papers) Mr Andrew Maloney Mr Jim McNally Date of Decision: 10 May 2018 Background The dispute is between Mr W (the Client) and CrownBet (the Bookmaker). CrownBet is a holder of a license issued by the Northern Territory Racing Commission to conduct the business of a sports bookmaker in the Northern Territory. On the 10th October the client lodged a gambling dispute against the bookmaker and the client’s initial dispute stated: I rang up tried to withdraw 10005.00 (sic) Ask account had been block asked to speak to manger said same thing.. After phone call lost 60000.00 Put 50000.00 on eels and storm Rang up at Least 2/3 times telling them had passive gambling problems Even had to ring up asking what bet I put on with that 50000.00.. Told them I was in hospital and had gambling problem and was all my money I had twice and that I was going into a clinic for gambling and drinking problems. I'm still here now Lauren was who I spoke with To be honest I was on valium was chasing a high I have severe ptsd and depression Thanks Mr W On 12 October 2017, an email was sent to the client acknowledging receipt of the dispute and requesting the client provide all relevant materials in support of his claim. Additional to the dispute the client provided the following documents in support of his claim: Letter dated 25 October 2017, from Shaun Dempsey PhD, Clinical Psychologist, Townsville Clinical Psychology Services Letter submitted 2 November 2017, dated 24 October 2017, from Dr Graham Altman, Consultant Psychiatrist Letter submitted 10 November 2017, dated 9 November 2017 Dr Michael Likely, Consultant Psychiatrist
W-v-Crownbet.docx