decision making that people are making that may be correct or may be incorrect? Dr Long: Yes, except I think we can draw some of these things because I think don’t – what safety tries to do is get social psychological stuff and then pull them back into a mechanistic framework. I know if interviewed David Borys at all, but David was don’t you’ve responsible for getting the concept of heuristics into the risk management standard framework. If you look at HB327, which is the handbook on how to communicate and consult about risk, heuristics is page 567. Dr Miller: So what hearing you give us as a challenge of health and safety I’m professionals, is that we need to look outside the traditional disciplines that looked at. we’ve But some practical tips on how can we this stuff will be quite – challenging for most people to understand. How can they translate some of these learnings that talking about into every day you’re workplace practices that would make us think about risk in a more balanced way? Dr Long: Most of what I do when I come into organisations is help them with skills, skill development. I think we have lots of the skills which we need to exercise, but not exercised. they’re Dr Miller: So are you saying to first start with an awareness? Dr Long: Yes. You start with an awareness, but then I would say to an organisation know what? You have a walk around checklist where you walk around “You your site. Great. But leave it in your pocket. You need it. All you need is don’t an open question. So if you just ask some open questions and just start to listen to people in a simple conversation where you truly engage, you might actually get If you go out with a checklist, it shapes the whole somewhere”. way you are, it pushes you in the linear way it tries to make you. Dr Miller: So what are some of the open questions you should challenge us to ask in a workplace? If a leader and I want to walk around my I’m workplace and truly understand going what’s on… Dr Long: Openness is a disposition and a mental attitude and a world view. That’s very scary for a lot of people, because it empowers the other person. The
decision making that people are making that may be correct or may be incorrect? Dr Long: Yes, except I don’t think we can draw some of these things – because I think what safety tries to do is get social psychological stuff and then pull them back into a mechanistic framework. I don’t know if you’ve interviewed David Borys at all, but David was responsible for getting the concept of heuristics into the risk management standard framework. If you look at HB327, which is the handbook on how to communicate and consult about risk, heuristics is page 567. Dr Miller: So what I’m hearing you give us as a challenge of health and safety professionals, is that we need to look outside the traditional disciplines that we’ve looked at. But some practical tips on how can we – this stuff will be quite challenging for most people to understand. How can they translate some of these learnings that you’re talking about into every day workplace practices that would make us think about risk in a more balanced way? Dr Long: Most of what I do when I come into organisations is help them with skills, skill development. I think we have lots of the skills which we need to exercise, but they’re not exercised. Dr Miller: So are you saying to first start with an awareness? Dr Long: Yes. You start with an awareness, but then I would say to an organisation “You know what? You have a walk around checklist where you walk around your site. Great. But leave it in your pocket. You don’t need it. All you need is an open question. So if you just ask some open questions and just start to listen to people in a simple conversation where you truly engage, you might actually get somewhere”. If you go out with a checklist, it shapes the whole way you are, it pushes you in the linear way it tries to make you. Dr Miller: So what are some of the open questions you should challenge us to ask in a workplace? If I’m a leader and I want to walk around my workplace and truly understand what’s going on… Dr Long: Openness is a disposition and a mental attitude and a world view. That’s very scary for a lot of people, because it empowers the other person. The
2016-003_robert_long_-_social_psychology_-_transcript_final.docx