2.10: Residential electricity customers disconnected and reconnected by retailers for non-payment in 2015–16 Retailer Disconnections Reconnections % of (% of reconnections (per 100) disconnections) within 7 days Queensland AGL 1.16 42% 96% – Click Energy 0.65 45% 95% – Diamond Energy 0.35 67% 100% – EnergyAustralia 1.76 49% 91% – Ergon Energy 1.40 45% 93% – Locality Planning Energy 0.20 100% 100% – Lumo Energy 2.07 40% 100% – M2 Energy 0.45 22% 81% – Metered Energy Holdings 1.98 77% 100% – Origin Energy 0.33 67% 95% – Powerdirect 2.21 52% 98% – QEnergy 1.90 28% 100% – Sanctuary Energy 0.38 71% 80% – Simply Energy 0.76 42% 80% – Total Qld 1.14 50% 94% South Australia AGL South Australia 0.93 48% 92% ▲0.30 Alinta Energy 3.64 38% 92% ▲1.86 Diamond Energy 0.14 N/A 50% 100% EnergyAustralia 1.99 51% 81% ▲1.44 Lumo Energy (SA) 1.91 20% 100% ▲1.04 M2 Energy 0.32 40% 100% ▲0.21 Momentum Energy 1.56 48% 75% ▲0.41 Origin Energy 1.40 55% 89% ▼0.35 Powerdirect 1.24 41% 94% ▲0.43 QEnergy 0.81 0% N/A ▼5.81 Red Energy 1.61 20% 89% ▲0.53 Simply Energy 1.61 57% 70% ▼0.78 Total SA 1.39 47% 87% ▲0.03 ACT
2.10: Residential electricity customers disconnected and reconnected by retailers for non-payment in 2015–16 Retailer Disconnections (per 100) Reconnections (% of disconnections) % of reconnections within 7 days Queensland AGL 1.16 – 42% 96% Click Energy 0.65 – 45% 95% Diamond Energy 0.35 – 67% 100% EnergyAustralia 1.76 – 49% 91% Ergon Energy 1.40 – 45% 93% Locality Planning Energy 0.20 – 100% 100% Lumo Energy 2.07 – 40% 100% M2 Energy 0.45 – 22% 81% Metered Energy Holdings 1.98 – 77% 100% Origin Energy 0.33 – 67% 95% Powerdirect 2.21 – 52% 98% QEnergy 1.90 – 28% 100% Sanctuary Energy 0.38 – 71% 80% Simply Energy 0.76 – 42% 80% Total Qld 1.14 50% 94% South Australia AGL South Australia 0.93 ▲0.30 48% 92% Alinta Energy 3.64 ▲1.86 38% 92% Diamond Energy 0.14 N/A 50% 100% EnergyAustralia 1.99 ▲1.44 51% 81% Lumo Energy (SA) 1.91 ▲1.04 20% 100% M2 Energy 0.32 ▲0.21 40% 100% Momentum Energy 1.56 ▲0.41 48% 75% Origin Energy 1.40 ▼0.35 55% 89% Powerdirect 1.24 ▲0.43 41% 94% QEnergy 0.81 ▼5.81 0% N/A Red Energy 1.61 ▲0.53 20% 89% Simply Energy 1.61 ▼0.78 57% 70% Total SA 1.39 ▲0.03 47% 87% ACT
201516%20AER%20Annual%20report%20on%20the%20performance%20of%20the%20retail%20energy%20market.DOCX