Paula Gent, Payroll Technician Paula is a qualified Payroll Technician and a member of the Chartered Institute of Payroll Professionals. She is experienced in all areas of payroll including calculating deductions, PAYE and NIC, use of tax/NIC tables, calculations of gross to net, starters and leavers and obligations of P45 and P46 procedures. She is fully competent and experienced in using QTAC payroll software, running the payroll on weekly, two-weekly and four-weekly cycles. Paula is also responsible for marketing and IT within the company. What legal advice and support is part of any service offer. No specific legal advice is provided but general advice is available regarding notice and redundancy pay. We can also advise on holiday pay calculations and Statutory Payments. Is there access to testimonials from people who are using Not currently, but we are sure that some of our clients would be happy to oblige. services Is a complaints process We do have a formal Complaints Procedure in place that can be followed in the event that a client wishes to make a complaint about the company or the service we have provided. How are customers safeguarded. We recognise that many of the clients we represent are in a position of vulnerability. On a day to day basis we only accept instruction from those persons that have been identified in advance as the key contact, be that the Service User themselves or their representative. We do not accept instruction from carers with regard to hours worked, changes to pay rates etc without authorisation from Service Users or their representatives and where we have concerns of this nature we would report them to the Local Authority. Our staff offer the highest level of confidentiality in order to respect the privacy of Service Users and their carers and to create a relationship of trust. Staff are trained in Data Protection and we have both a Data Protection Policy and Good Practice Note for staff to refer to with regard to all aspects of information handling and sharing. Our clients are made aware of confidentiality and information sharing protocols through our New Starter Form which includes a declaration authorising us to
Paula Gent, Payroll Technician Paula is a qualified Payroll Technician and a member of the Chartered Institute of Payroll Professionals. She is experienced in all areas of payroll including calculating deductions, PAYE and NIC, use of tax/NIC tables, calculations of gross to net, starters and leavers and obligations of P45 and P46 procedures. She is fully competent and experienced in using QTAC payroll software, running the payroll on weekly, two-weekly and four-weekly cycles. Paula is also responsible for marketing and IT within the company. What legal advice and support is part of any service offer. No specific legal advice is provided but general advice is available regarding notice and redundancy pay. We can also advise on holiday pay calculations and Statutory Payments. Is there access to testimonials from people who are using services Not currently, but we are sure that some of our clients would be happy to oblige. Is a complaints process We do have a formal Complaints Procedure in place that can be followed in the event that a client wishes to make a complaint about the company or the service we have provided. How are customers safeguarded. We recognise that many of the clients we represent are in a position of vulnerability. On a day to day basis we only accept instruction from those persons that have been identified in advance as the key contact, be that the Service User themselves or their representative. We do not accept instruction from carers with regard to hours worked, changes to pay rates etc without authorisation from Service Users or their representatives and where we have concerns of this nature we would report them to the Local Authority. Our staff offer the highest level of confidentiality in order to respect the privacy of Service Users and their carers and to create a relationship of trust. Staff are trained in Data Protection and we have both a Data Protection Policy and Good Practice Note for staff to refer to with regard to all aspects of information handling and sharing. Our clients are made aware of confidentiality and information sharing protocols through our New Starter Form which includes a declaration authorising us to
2015-05-19_assurance_info-_dp_support_providers_1.docx