Acknowledge Questions Options Tools Do complainants receive acknowledgement Create a customizable form for In this toolkit: of receipt of the complaint within a the grievance officer to send to Section 5: Making a Grievance Mechanism Work reasonable timeframe? the complainant. Keep it simple - Tool: Sample Complaint Acknowledgement Letter Acknowledgement should specify Reasonable timeframe: Usually this would be within that the complaint was received 3-5 days of receipt. and what the complainant can expect from the process and timelines. Are complainants given materials to help Create a standard template to be them understand the grievance mechanism included with the process steps and timeline? acknowledgement form. Are complainants given a progress update Establish requirements for throughout the process? communication at each step of the process. Create template text for letters that can be customized for each complaint.
Acknowledge Questions Options Tools Do complainants receive acknowledgement of receipt of the complaint within a reasonable timeframe? Reasonable timeframe: Usually this would be within 3-5 days of receipt. Create a customizable form for the grievance officer to send to the complainant. Keep it simple - Acknowledgement should specify that the complaint was received and what the complainant can expect from the process and timelines. In this toolkit: Section 5: Making a Grievance Mechanism Work Tool: Sample Complaint Acknowledgement Letter Are complainants given materials to help them understand the grievance mechanism process steps and timeline? Create a standard template to be included with the acknowledgement form. Are complainants given a progress update throughout the process? Establish requirements for communication at each step of the process. Create template text for letters that can be customized for each complaint.
Troubleshooting-for-GMs.docx