PERFORMANCE CRITERIA REQUIRED ELEMENT Italicized are REQUIRED SKILLS KNOWLEDGE elaborated in the Range of Variables Specific and Procedure of Gathering of Obtain and relevant gathering workplace workplace convey information is information information skills workplace accessed from Techniques in Sourcing of information appropriate gathering information skills sources information Sorting of Effective Effective methods of information skills questioning , conveying Obtaining active listening and information workplace speaking skills are Written information skills used to gather and communication Conveying convey information methods workplace Appropriate Techniques in information skills medium is used to conveying Gathering and transfer communication providing information and Different modes of information in ideas communication response to Appropriate non- Organizational workplace verbal policies Requirements communication is Communication used procedures and Appropriate lines systems of communication Technology relevant with supervisors to the enterprise and and colleagues are the individual’s work identified and responsibilities followed Defined workplace procedures for the location and storage of information are used Personal interaction is carried out clearly and concisely Team meetings Effective Participating skills Participate in are attended on communication in workplace workplace time Different of meetings and meetings and Own opinions are communication discussions discussions clearly expressed Written Following simple and those of communication spoken language others are listened Organizational policies
ELEMENT PERFORMANCE CRITERIA Italicized are elaborated in the Range of Variables REQUIRED KNOWLEDGE REQUIRED SKILLS Obtain and convey workplace information Specific and relevant information is accessed from appropriate sources Effective questioning , active listening and speaking skills are used to gather and convey information Appropriate medium is used to transfer information and ideas Appropriate non- verbal communication is used Appropriate lines of communication with supervisors and colleagues are identified and followed Defined workplace procedures for the location and storage of information are used Personal interaction is carried out clearly and concisely Procedure of gathering workplace information Techniques in gathering information Effective methods of conveying information Written communication methods Techniques in conveying communication Different modes of communication Organizational policies Communication procedures and systems Technology relevant to the enterprise and the individual’s work responsibilities Gathering of workplace information skills Sourcing of information skills Sorting of information skills Obtaining workplace information skills Conveying workplace information skills Gathering and providing information in response to workplace Requirements Participate in workplace meetings and discussions Team meetings are attended on time Own opinions are clearly expressed and those of others are listened Effective communication Different of communication Written communication Organizational policies Participating skills in workplace meetings and discussions Following simple spoken language
TR-Warehousing%20Services%20NC%20II.docx