The R/QM Team will prepare a Corrective Action Plan whenever deficits violate agency thresholds. REPORTS REVIEWED ANNUALLY BY THE R/QM TEAM: ANNUAL CONSUMER PROFILE REPORT (ALL PROGRAMS) The Consumer Profile Report isolates the reasons for service, analyzes this data to improve service planning for different categories of clients, adjusts to changing circumstances when new trends surface and plans for offering new services. If trends are noted, the R/QM Team may make recommendations to the Executive Team to expand services or implement new approaches to service delivery. The Facilitator of the R/QM Team will report its findings and recommendation to the Administrative Assistant (R/QM). ANNUAL SURVEY DATA REPORTS A. The Consumer Service Experience and Satisfaction Survey is an aggregate measure of critical questions associated with client services and satisfaction. The R/QM and Executive Teams analyze this data to strengthen Unity’s service provision. B. The Employee Employment Experience Survey is an aggregate measure of critical questions associated with employee morale and stability. The R/QM and Executive Teams analyze this data to strengthen its employee developmental opportunities. The Survey also aggregates the measure of the employees’ satisfaction with leadership, the workload and/or caseload, their physical environment, communications, professional development and training, potential for advancement within the agency. The R/QM and Executive Teams analyze this data to strengthen its employee productivity. The Foster Parent Service Experience Survey is an aggregate measure of Unity’s level of D. recognition by agencies in the community. The R/QM and Executive Teams analyze this data to strengthen Unity’s role in the community. ANNUAL PERFORMANCE ANALYSIS AND TACTICAL PLANNING REPORT The Performance Analysis and Tactical Planning Report analyses the agency’s performance and its ability to carry out functions to meet its goals in the past year. The report then goes on to project goals for the coming years. This report incorporates Quality and Risk Management and includes the status of achievement of strategic goals, changes in those goals and new or revised contract outcomes. REVIEW BY EXECUTIVE TEAM The Executive Team reviews recommendations from the Cross-Program R/QM Team meetings as well as Quarterly Financial Reports. When reviewing R/QM data the Executive Team may request the attendance of the following: Facilitator of the Cross-Program R/QM Team Member of the Board of Directors A Consumer Advisory Committee Member A Foster Parent Advisory Committee Member
The R/QM Team will prepare a Corrective Action Plan whenever deficits violate agency thresholds. REPORTS REVIEWED ANNUALLY BY THE R/QM TEAM: ANNUAL CONSUMER PROFILE REPORT (ALL PROGRAMS) The Consumer Profile Report isolates the reasons for service, analyzes this data to improve service planning for different categories of clients, adjusts to changing circumstances when new trends surface and plans for offering new services. If trends are noted, the R/QM Team may make recommendations to the Executive Team to expand services or implement new approaches to service delivery. The Facilitator of the R/QM Team will report its findings and recommendation to the Administrative Assistant (R/QM). ANNUAL SURVEY DATA REPORTS A. The Consumer Service Experience and Satisfaction Survey is an aggregate measure of critical questions associated with client services and satisfaction. The R/QM and Executive Teams analyze this data to strengthen Unity’s service provision. B. The Employee Employment Experience Survey is an aggregate measure of critical questions associated with employee morale and stability. The R/QM and Executive Teams analyze this data to strengthen its employee developmental opportunities. The Survey also aggregates the measure of the employees’ satisfaction with leadership, the workload and/or caseload, their physical environment, communications, professional development and training, potential for advancement within the agency. The R/QM and Executive Teams analyze this data to strengthen its employee productivity. D. The Foster Parent Service Experience Survey is an aggregate measure of Unity’s level of recognition by agencies in the community. The R/QM and Executive Teams analyze this data to strengthen Unity’s role in the community. ANNUAL PERFORMANCE ANALYSIS AND TACTICAL PLANNING REPORT The Performance Analysis and Tactical Planning Report analyses the agency’s performance and its ability to carry out functions to meet its goals in the past year. The report then goes on to project goals for the coming years. This report incorporates Quality and Risk Management and includes the status of achievement of strategic goals, changes in those goals and new or revised contract outcomes. REVIEW BY EXECUTIVE TEAM The Executive Team reviews recommendations from the Cross-Program R/QM Team meetings as well as Quarterly Financial Reports. When reviewing R/QM data the Executive Team may request the attendance of the following: Facilitator of the Cross-Program R/QM Team Member of the Board of Directors A Consumer Advisory Committee Member A Foster Parent Advisory Committee Member
UPC-Plan-200.1-Risk-Quality-Management-Plan.FY1_.3-15-14.docx