WC61: The WC61: Customer Information Requirements Working Committee has been established to perform an area of work identified by the Communications Alliance Regulatory Reform Board Sub Committee. Specifically the Working Committee is to undertake the following two part process: Apply the Customer Information Obligation Framework including Best Practice Principles criteria to identify and prioritise an ‘ideal’ set of customer information principles, requirements, timing and communication options for Communications Alliance Codes; Review the existing set of rules in consumer and industry Codes, to be replaced by the ‘ideal’ set of requirements within appropriate chapters (or if required within a new chapter) of the Telecommunications Consumer Protections Code, or acknowledgement in a Guideline that such requirements are an existing requirement under the Competition and Consumer Act. In undertaking (b) above, the Working Committee is to review the Legislation, Regulation and Codes to: identify any overlap in customer information provision obligations; rationalise customer information provision obligations; coordinate the repeal or removal of any duplication of information obligations; apply a Principles-based approach to the inclusion of customer information obligations; coordinate the insertion of all ‘ideal’ customer information obligations into the Telecommunications Consumer Protections Code, including customer information obligations in Operational Codes (which includes customer authorisation and related matters). In addition, the Working Committee is to correct any minor drafting errors in the TCP Code. The Working Committee is not to: make a revision to the content of the TCP Code other than to clauses relating to customer information provision obligations and editorial corrections.
WC61: The WC61: Customer Information Requirements Working Committee has been established to perform an area of work identified by the Communications Alliance Regulatory Reform Board Sub Committee. Specifically the Working Committee is to undertake the following two part process: Apply the Customer Information Obligation Framework including Best Practice Principles criteria to identify and prioritise an ‘ideal’ set of customer information principles, requirements, timing and communication options for Communications Alliance Codes; Review the existing set of rules in consumer and industry Codes, to be replaced by the ‘ideal’ set of requirements within appropriate chapters (or if required within a new chapter) of the Telecommunications Consumer Protections Code, or acknowledgement in a Guideline that such requirements are an existing requirement under the Competition and Consumer Act. In undertaking (b) above, the Working Committee is to review the Legislation, Regulation and Codes to: identify any overlap in customer information provision obligations; rationalise customer information provision obligations; coordinate the repeal or removal of any duplication of information obligations; apply a Principles-based approach to the inclusion of customer information obligations; coordinate the insertion of all ‘ideal’ customer information obligations into the Telecommunications Consumer Protections Code, including customer information obligations in Operational Codes (which includes customer authorisation and related matters). In addition, the Working Committee is to correct any minor drafting errors in the TCP Code. The Working Committee is not to: make a revision to the content of the TCP Code other than to clauses relating to customer information provision obligations and editorial corrections.
WC61-Terms-of-Reference-V2.docx