consistent with 2.1B identify exceptions Operational Service 1.1F 2.1F 2.2F 3.1F 3.2F 4.1F Delivery Provides routine Provides standard Assesses client needs Supervises a service Reviews client Determines information, such as services under general and implements delivery team assessments and operational service standard information supervision and within appropriate service associated service delivery plans based Assesses client needs and explanations, to a defined service delivery from a range delivery plans on accepted standards and delivers a range of clients and members delivery framework of accepted options services in complex Advocates more Recommends resource of the public Delivers information Identifies where situations investigates complex cases to allocation to Receives payment for services to the general limited precedents and assesses actions represent the immediate manager in routine services such public or clients, apply and may by individuals or organisation or clients order to meet service as the sale of including initial advice recommend action to organisations against before a range of delivery priorities publications and and referral be taken legislation, rules, review forums, Manages operational individual licence fees regulations and service tribunals and courts Consistent with the Assists in preparing or work teams agreements Performs routine development of presenting cases in a Recommends Undertakes advanced service delivery knowledge specified at range of review Advocates issues strategies to represent case management, functions for clients 2.1C, participates in forums, tribunals and involving established the agency and/or which may include such as, driving, food routine investigations courts precedents before a clients involving cross agency preparation, cleaning, under direction and range of review complex and collaboration gardening, assisting provides evidence if forums, tribunals and challenging problems qualified trade persons required courts Undertakes complex and minor or technical Reconciles, banks Participates in the maintenance investigations and monies and manages development of makes Operates and petty cash strategies to represent recommendations for maintains tools and the organisation or action equipment appropriate clients, involving to the function and complex and level of qualification challenging problems Technical/Specialist 1.1G 2.1G 2.2G 3.1G 3.2G 4.1G Assists technicians, Conducts routine Modifies routine Conducts small to Plan small to medium Manages a scientific, scientists and scientific, technical or scientific, technical or medium scientific, scientific, technical or technical or specialist
consistent with 2.1B identify exceptions Operational Service Delivery 1.1F 2.1F 2.2F 3.1F 3.2F 4.1F Provides routine information, such as standard information and explanations, to clients and members of the public Receives payment for routine services such as the sale of publications and individual licence fees Performs routine service delivery functions for clients such as, driving, food preparation, cleaning, gardening, assisting qualified trade persons and minor maintenance Operates and maintains tools and equipment appropriate to the function and level of qualification Provides standard services under general supervision and within a defined service delivery framework Delivers information services to the general public or clients, including initial advice and referral Consistent with the development of knowledge specified at 2.1C, participates in routine investigations under direction and provides evidence if required Reconciles, banks monies and manages petty cash Assesses client needs and implements appropriate service delivery from a range of accepted options Identifies where limited precedents apply and may recommend action to be taken Assists in preparing or presenting cases in a range of review forums, tribunals and courts Supervises a service delivery team Assesses client needs and delivers a range of services in complex situations investigates and assesses actions by individuals or organisations against legislation, rules, regulations and service agreements Advocates issues involving established precedents before a range of review forums, tribunals and courts Participates in the development of strategies to represent the organisation or clients, involving complex and challenging problems Reviews client assessments and associated service delivery plans Advocates more complex cases to represent the organisation or clients before a range of review forums, tribunals and courts Recommends strategies to represent the agency and/or clients involving complex and challenging problems Determines operational service delivery plans based on accepted standards Recommends resource allocation to immediate manager in order to meet service delivery priorities Manages operational work teams Undertakes advanced case management, which may include cross agency collaboration Undertakes complex or technical investigations and makes recommendations for action Technical/Specialist 1.1G 2.1G 2.2G 3.1G 3.2G 4.1G Assists technicians, scientists and Conducts routine scientific, technical or Modifies routine scientific, technical or Conducts small to medium scientific, Plan small to medium scientific, technical or Manages a scientific, technical or specialist
VPS-Enterprise-Agt-2016.docx