offices, main websites, Trip Advisor, own website, call center, provincial website, social tradeshows) Operation performance (quality of guest relations, housekeeping good not qualified exceptional performance, basic service , poor but quality & DoT waitress not operating English, bad skills, quality hygiene still standard customer customer customer performance, level minimal service and service service of hygiene, grooming hygiene & uniform, level of training & knowledge) master Tariff (available and master wholesaler menu, wholesaler and direct appropriate to one fixed international and direct price, season services offered for price, no fixed price + and local price, and not operating proper receipt prices + variable promotion, invoice proper according to variable and invoicing service, according to billing system packages service, packages reliable reliable Communication telephone + unreliable reliable reliable telephone + email + tools (telephone, not operating telephone telephone telephone and email + internet reception reception email internet email, internet) access access 24H regularly Booking system (reservation book or reservation by memory in a book or green book or reservation software, accuracy not operating on excel only note pad diary software of booking , quality of information, occupancy ratio) Accounting system proper detailed no receipts income and (income book, not operating book MYOB accounting sometime expense keeping expenses book, recorded
offices, main websites, Trip Advisor, own website, call center, provincial website, social tradeshows) Operation performance (quality of guest relations, housekeeping performance, waitress performance, level of hygiene, grooming & uniform, level of training & knowledge) not operating not qualified , poor English, bad customer service basic service but quality & hygiene still minimal DoT standard good customer service and hygiene exceptional skills, quality customer service Tariff (available and appropriate to services offered for and billing system not operating one fixed price, no proper invoice fixed price + receipt menu, international and local prices + proper invoicing master wholesaler and direct price, variable according to service, packages master wholesaler and direct price, season and promotion, variable according to service, packages Communication tools (telephone, email, internet) not operating unreliable telephone reception reliable telephone reception reliable telephone and email reliable telephone + email + internet access regularly reliable telephone + email + internet access 24H Booking system (reservation book or reservation software, accuracy of booking , quality of information, occupancy ratio) not operating by memory only in a book or note pad green book or diary on excel reservation software Accounting system (income book, expenses book, not operating no accounting receipts sometime proper income and expense recorded detailed book keeping MYOB
vanuatu-tvet-skills-economic-growth-phase-3-final-report.docx