She’s making a decision on behalf of the insurer while acting in her capacity as administrator for the trustee?It appears as though, having had feedback from the product area The product area?Yes. Is that your people?No. Who ?It’s the insurer. The insurer?Yes. Thank you. The second paragraph: Furthermore, AMP Life has consistently kept the member informed his insurance cover by issuing annual statements that clearly show the insurance coverage attached to this plan and the member has had multiple opportunities over the years to ask AMP Life to cancel this insurance or challenge its validity. Do you accept that that sentence has got nothing to do with the member’s complaint?Yes, I do. Other than the opportunity for the member to challenge the premiums that that he was paying as displayed on the statements. – This complaint wasn’t about the fact of insurance and whether it was valid, it was about the amount being paid for it?That’s right. It then says: AMP Life has a responsibility to all of our members fairly and we cannot make exceptions that may compromise our position with other members that may have requested the same refund due to their own negligence. Does that mean that the better position is for AMP Life to treat all members in this category unfairly?No, I don’t believe that was the intent of the statement. She then says: AMP Life would have honoured a claim subject to an assessment had there been one made during the period and therefore our position remains that we will not be refunding the member any insurance premium fees. that goes to the fact of the insurance, not to the cost of the insurance?Yes, I agree.
She’s making a decision on behalf of the insurer while acting in her capacity as administrator for the trustee?It appears as though, having had feedback from the product area The product area?Yes. Is that your people?No. Who ?It’s the insurer. The insurer?Yes. Thank you. The second paragraph: Furthermore, AMP Life has consistently kept the member informed his insurance cover by issuing annual statements that clearly show the insurance coverage attached to this plan and the member has had multiple opportunities over the years to ask AMP Life to cancel this insurance or challenge its validity. Do you accept that that sentence has got nothing to do with the member’s complaint?Yes, I do. Other than the opportunity for the member to challenge the premiums that – that he was paying as displayed on the statements. This complaint wasn’t about the fact of insurance and whether it was valid, it was about the amount being paid for it?That’s right. It then says: AMP Life has a responsibility to all of our members fairly and we cannot make exceptions that may compromise our position with other members that may have requested the same refund due to their own negligence. Does that mean that the better position is for AMP Life to treat all members in this category unfairly?No, I don’t believe that was the intent of the statement. She then says: AMP Life would have honoured a claim subject to an assessment had there been one made during the period and therefore our position remains that we will not be refunding the member any insurance premium fees. that goes to the fact of the insurance, not to the cost of the insurance?Yes, I agree.
transcript-17-september-2018.docx