Innovation and Originality Judgement is required to solve Creatively deals with problems Develops and applies new ideas in Explores and disseminates new problems arising in own work within the work area more complex case plans and ideas in response to non-routine program proposes solutions case issues and problems and Initiates improvements to work decides on changes and solutions Takes initiative to recommend practices within the work area Assesses and responds to improved processes in immediate Explores new ideas in response to developments in the field Demonstrates creative thinking in work area more challenging cases issues and the design and implementation of problems and proposes changes unit processes and solutions Contributes ideas to strategic planning of the centre Communication Communicates effectively with Uses persuasion, advocacy, Liaises, consults and seeks to Conveys policy, case management clients, and their negotiation and motivation skills influence other service providers, and operational advice to a range families/guardians/ caregivers with clients, their families, government and non-government of professional and program concerning the implementation of guardians and service providers sector agencies to provide audiences case plans and client support coordinated client services Prepares client reports Applies negotiation, consultation Prepares routine reports and Provides specialised advice and and persuasion skills at an Prepares briefs and correspondence relating to client information to other service advanced level. Prepares correspondence for consideration assessment and case plans. providers comprehensive case reports, by management correspondence, and briefings Applies conflict resolution skills Finalises case reports and in dealing with challenging clients correspondence Understands relevant procedures, Applies a developed Provides authoritative advice to Possesses and applies a wide Knowledge and Proficiency practices, guidelines and understanding of service other professionals and knowledge and understanding of legislation relating to the work standards, techniques and organisations on program and program, operational and service area practices, acquired through service delivery delivery issues operational expertise Applies an understanding of relevant legislation and current trends and approaches to service provision in the field
Innovation and Originality Judgement is required to solve problems arising in own work program Takes initiative to recommend improved processes in immediate work area Creatively deals with problems within the work area Initiates improvements to work practices within the work area Explores new ideas in response to more challenging cases issues and problems and proposes changes and solutions Develops and applies new ideas in more complex case plans and proposes solutions Assesses and responds to developments in the field Explores and disseminates new ideas in response to non-routine case issues and problems and decides on changes and solutions Demonstrates creative thinking in the design and implementation of unit processes Contributes ideas to strategic planning of the centre Communication Communicates effectively with clients, and their families/guardians/ caregivers concerning the implementation of case plans and client support Prepares routine reports and correspondence relating to client assessment and case plans. Applies conflict resolution skills in dealing with challenging clients Uses persuasion, advocacy, negotiation and motivation skills with clients, their families, guardians and service providers Prepares client reports Prepares briefs and correspondence for consideration by management Liaises, consults and seeks to influence other service providers, government and non-government sector agencies to provide coordinated client services Provides specialised advice and information to other service providers Finalises case reports and correspondence Conveys policy, case management and operational advice to a range of professional and program audiences Applies negotiation, consultation and persuasion skills at an advanced level. Prepares comprehensive case reports, correspondence, and briefings Knowledge and Proficiency Understands relevant procedures, practices, guidelines and legislation relating to the work area Applies a developed understanding of service standards, techniques and practices, acquired through operational expertise Applies an understanding of relevant legislation and current trends and approaches to service provision in the field Provides authoritative advice to other professionals and organisations on program and service delivery Possesses and applies a wide knowledge and understanding of program, operational and service delivery issues
VPS-Enterprise-Agt-2016.docx