This plan will demonstrate the efforts that Your Transit System undertakes to make its service accessible to all persons without regard to ability to communicate in English. The plan addresses how services will be provided through general guidelines and procedures including the following: Identification: Identifying LEP populations in service areas Notification: Providing notice to LEP individuals their right to language services Interpretation: Offering timely interpretation to LEP individuals upon request Translation: Providing timely translation of important documents Staffing: Identifying TRRC to assist LEP customers Four Factor Analysis The analysis provided in this report has been developed to identify LEP population that may use TRRC services and identify needs for language assistance. This analysis is based on the Factor Analysis” “Four presented in the Implementing the Department of Transportation’s Policy Guidance Concerning Recipients’ Responsibilities to Limited English Proficient (LEP) Persons, dated April 13, 2007, which considers the following factors: 1. The number and proportion of LEP persons in the service area who may be served or are likely to encounter a TRRC program, activity or service. 2. The frequency with which LEP persons come in contact with TRRC programs, activities or services. 3. The nature and importance of programs, activities or services provided by TRRC to the LEP population. 4. The resources available to TRRC and overall costs to provide LEP assistance Factor 1: The Number and Proportion of LEP Persons Serviced or Encountered in the Eligible Service Population Of the 149,511 residents in the TRRC service area 47.3% residents describe themselves as speaking English less than well”. People of Spanish descent are the primary LEP “very persons likely to utilize TRRC services. For the TRRC service area, the American Community Survey of the U.S. Census Bureau shows that among the area’s population 20.9% speak English well”. For groups who speak English than very well”, 12.3% speak Spanish “very “less and 14.1% speak English. Factor 2: The Frequency with which LEP Individuals Come into Contact with Your Programs, Activities, and Services The Federal guidance for this factor recommends that agencies should assess the frequency with which they have contact with LEP individuals from different language groups. The more frequent the contact with a particular LEP language group, the more likely enhanced services will be needed.
This plan will demonstrate the efforts that Your Transit System undertakes to make its service accessible to all persons without regard to ability to communicate in English. The plan addresses how services will be provided through general guidelines and procedures including the following: Identification: Identifying LEP populations in service areas Notification: Providing notice to LEP individuals their right to language services Interpretation: Offering timely interpretation to LEP individuals upon request Translation: Providing timely translation of important documents Staffing: Identifying TRRC to assist LEP customers Four Factor Analysis The analysis provided in this report has been developed to identify LEP population that may use TRRC services and identify needs for language assistance. This analysis is based on the “Four Factor Analysis” presented in the Implementing the Department of Transportation’s Policy Guidance Concerning Recipients’ Responsibilities to Limited English Proficient (LEP) Persons, dated April 13, 2007, which considers the following factors: 1. The number and proportion of LEP persons in the service area who may be served or are likely to encounter a TRRC program, activity or service. 2. The frequency with which LEP persons come in contact with TRRC programs, activities or services. 3. The nature and importance of programs, activities or services provided by TRRC to the LEP population. 4. The resources available to TRRC and overall costs to provide LEP assistance Factor 1: The Number and Proportion of LEP Persons Serviced or Encountered in the Eligible Service Population Of the 149,511 residents in the TRRC service area 47.3% residents describe themselves as speaking English less than “very well”. People of Spanish descent are the primary LEP persons likely to utilize TRRC services. For the TRRC service area, the American Community Survey of the U.S. Census Bureau shows that among the area’s population 20.9% speak English “very well”. For groups who speak English “less than very well”, 12.3% speak Spanish and 14.1% speak English. Factor 2: The Frequency with which LEP Individuals Come into Contact with Your Programs, Activities, and Services The Federal guidance for this factor recommends that agencies should assess the frequency with which they have contact with LEP individuals from different language groups. The more frequent the contact with a particular LEP language group, the more likely enhanced services will be needed.
transportation-services_6_4214832214.docx