THE NEWCASTLE UPON TYNE HOSPITALS NHS FOUNDATION TRUST Eliminating Mixed Sex Accommodation (EMSA) Self Assessment, and Action Plan March 2016 ISSUE ACTION LEAD OPERATIONAL DEADLINE/ EXPECTED COMMENTS/ EXECUTIVE LEAD REVIEW IMPACT/OUTCOME EVIDENCE DATE Patient Experience Patient experience of Data collection Nursing and Senior Nurse Ongoing To measure patient Reported in Board undertaken on all Patient Services Practice perception in relation to Papers March 2016 SSA is regularly monitored inpatient wards (see Director Development the delivery of same sex and September 2016 and reported as required to 2) and reported accommodation. Board biannually as To monitor trends and any agreed with local changes in perception, Commissioners. responding to these in an appropriate manner. EMSA Action Plan Continue published on website participation in National Patient surveys. is a process to Complaints will Nursing and Head of Patient Ongoing To monitor patient Monthly complaints consider Privacy Patient Services Experience experience, consider panel. track other mechanisms for and Dignity issues. Director issues arising from both determining patient formal and informal Report to Board on experience of SSA, e.g. PAL’s officers carry complaints. complaints arising through patient out patient from Privacy & complaints/comments, perception surveys To develop an action plan Dignity issues. PALs, LinKs and these are in response to key issues collated through the identified. Patient Experience and Engagement Reported to Board as Team. (1) above. Issues addressed immediately by PAL’s Officers. Themes and trends reported to the
THE NEWCASTLE UPON TYNE HOSPITALS NHS FOUNDATION TRUST Eliminating Mixed Sex Accommodation (EMSA) Self Assessment, and Action Plan March 2016 ISSUE ACTION LEAD EXECUTIVE OPERATIONAL LEAD DEADLINE/ REVIEW DATE EXPECTED IMPACT/OUTCOME COMMENTS/ EVIDENCE Patient Experience Patient experience of SSA is regularly monitored and reported as required to Board Data collection undertaken on all inpatient wards (see 2) and reported biannually as agreed with local Commissioners. Continue participation in National Patient surveys. Nursing and Patient Services Director Senior Nurse Practice Development Ongoing To measure patient perception in relation to the delivery of same sex accommodation. To monitor trends and any changes in perception, responding to these in an appropriate manner. Reported in Board Papers March 2016 and September 2016 EMSA Action Plan published on website is a process to track other mechanisms for determining patient experience of SSA, e.g. through patient complaints/comments, PALs, LinKs Complaints will consider Privacy and Dignity issues. PAL’s officers carry out patient perception surveys and these are collated through the Patient Experience and Engagement Team. Nursing and Patient Services Director Head of Patient Experience Ongoing To monitor patient experience, consider issues arising from both formal and informal complaints. To develop an action plan in response to key issues identified. Monthly complaints panel. Report to Board on complaints arising from Privacy & Dignity issues. Reported to Board as (1) above. Issues addressed immediately by PAL’s Officers. Themes and trends reported to the
2016-09-23_A5(vi)Eliinating_Mixed_Sex_Accommodation_14.9.2016.docx