Describe this What did you want What did you What do you think the How did you feel What do you notice NOW communication. from them and/or actually get other person wanted? (physically & (physical/emotional/mental) as With whom? how did you want to (in terms of What did they actually emotionally) you recall this communication? Subject? be treated? outcome and get (outcome/treatment)? during and after? treatment)? EXAMPLE I wanted her to I was told I had to To have me talk to Tight stomach, At first, tightness, but then Called phone change my plan, to talk to someone else someone else, for me not to shoulders, angry at her uneasiness in stomach feel a – company about take responsibility, to and I was be upset. She got me to and all the time it was little sheepish for being so angry changing my phone be sympathetic and transferred a 4th agree to talk to someone taking. Better, once Igot at someone only trying to do their plan, this was the understanding. time. She was else, but I remained to right person. job. 3rd time I was unsympathetic, even irritated and upset. transferred. rude.
Describe this communication. With whom? Subject? What did you want from them and/or how did you want to be treated? What did you actually get (in terms of outcome and treatment)? What do you think the other person wanted? What did they actually get (outcome/treatment)? How did you feel (physically & emotionally) during and after? What do you notice NOW (physical/emotional/mental) as you recall this communication? EXAMPLE Called phone company about changing my phone plan, this was the 3rd time I was transferred. I wanted her to change my plan, to take responsibility, to be sympathetic and understanding. I was told I had to talk to someone else and I was transferred a 4th time. She was unsympathetic, even rude. To have me talk to someone else, for me not to be upset. She got me to agree to talk to someone else, but I remained irritated and upset. Tight stomach, shoulders, angry at her and all the time it was taking. Better, once Igot to right person. At first, tightness, but then uneasiness in stomach – feel a little sheepish for being so angry at someone only trying to do their job.
Week_6_Practice_Log_Landscape.docx