Volunteer log book This book belongs to: When collecting informal feedback it may help If found please contact: to include the following information: A brief description of the situation, as if you As a volunteer you will encounter and speak to were telling the story to a friend many patients as they pass through our service. Where it happened We believe that these conversations can provide us with valuable patient feedback, feedback that What time of day it was patients may not give to other members of staff. Who the patient was without stating their Please use this log book to make a note of any name, eg. male, 60s, came in for a blood comments or insights you hear from patients. transfusion, etc. Perhaps there are certain comments that you What could have been done to improve the hear a lot? Or have you noticed patients getting situation confused at certain points of their journey? A couple of notes at the end of each shift would be great and will enable us to keep improving the service we deliver. Thank you Top tips Volunteer log book This book belongs to: When collecting informal feedback it may help to include the following information: If found please contact: A brief description of the situation, as if you As a volunteer you will encounter and speak to were telling the story to a friend many patients as they pass through our service. Where it happened We believe that these conversations can provide us with valuable patient feedback, feedback that What time of day it was patients may not give to other members of staff. Who the patient was without stating their Please use this log book to make a note of any name, eg. male, 60s, came in for a blood comments or insights you hear from patients. transfusion, etc. Perhaps there are certain comments that you What could have been done to improve the hear a lot? Or have you noticed patients getting situation confused at certain points of their journey? A couple of notes at the end of each shift would be great and will enable us to keep improving the service we deliver. Thank you Top tips
Volunteer log book This book belongs to: If found please contact: As a volunteer you will encounter and speak to many patients as they pass through our service. We believe that these conversations can provide us with valuable patient feedback, feedback that patients may not give to other members of staff. Please use this log book to make a note of any comments or insights you hear from patients. Perhaps there are certain comments that you hear a lot? Or have you noticed patients getting confused at certain points of their journey? A couple of notes at the end of each shift would be great and will enable us to keep improving the service we deliver. Thank you Volunteer log book This book belongs to: If found please contact: As a volunteer you will encounter and speak to many patients as they pass through our service. We believe that these conversations can provide us with valuable patient feedback, feedback that patients may not give to other members of staff. Please use this log book to make a note of any comments or insights you hear from patients. Perhaps there are certain comments that you hear a lot? Or have you noticed patients getting confused at certain points of their journey? A couple of notes at the end of each shift would be great and will enable us to keep improving the service we deliver. Thank you Top tips When collecting informal feedback it may help to include the following information: A brief description of the situation, as if you were telling the story to a friend Where it happened What time of day it was Who the patient was without stating their name, eg. male, 60s, came in for a blood transfusion, etc. What could have been done to improve the situation Top tips When collecting informal feedback it may help to include the following information: A brief description of the situation, as if you were telling the story to a friend Where it happened What time of day it was Who the patient was without stating their name, eg. male, 60s, came in for a blood transfusion, etc. What could have been done to improve the situation
Volunteer%20log%20book.docx