If these avenues have not been explored, then the young person may wish to begin an internal complaint, which would follow the procedure detailed above in the previous chapter. If they wished to speak directly with their social worker or another independent party then they would be supported and enabled to do so. Once staff are aware a complaint has been made, the Registered Manager, will be informed immediately. We may not be made aware of the details immediately, if a complaint is made to the social worker/independent person, in these circumstances it is the social workers responsibility to inform their LADO. As soon as we are aware of the details, depending on the seriousness of the complaint it may be necessary for the manager to inform Ofsted and the LADO. Where the complaints come via a family member or another agency, it may be necessary to inform the social worker and parents as appropriate, where an allegation is made, the child protection procedure will be followed. Any investigation necessary will be agreed with the social worker and the LADO if it is against a worker or another child, and a detailed investigation undertaken, the Registered Manager will prepare a report on their findings, which will be shared with the child and sent to the appropriate Social Services Department or independent person that the child complained to. A final outcome would then be agreed. If the young person is unhappy at any time with this procedure, it is their right to contact OFSTED, the number for which is recorded in their children’s handbook. CHILDREN’S BEHAVIOUR Details of our behaviour management policy can be found via our website www.3dimensions.org.uk. Woodview is committed to providing a Positive Behaviour Management programme which encourages and rewards good behaviour, and provides constructive responses to unacceptable behaviour. Young people at the home will experience that their actions have positive and negative consequences. Our programme emphasises what can be gained, not what is lost, using a positive and eclectic approach to behaviour management. This includes social learning and role modelling, cognitive behavioural therapy and behaviour and consequence. The use of these strategies informs and enables each
If these avenues have not been explored, then the young person may wish to begin an internal complaint, which would follow the procedure detailed above in the previous chapter. If they wished to speak directly with their social worker or another independent party then they would be supported and enabled to do so. Once staff are aware a complaint has been made, the Registered Manager, will be informed immediately. We may not be made aware of the details immediately, if a complaint is made to the social worker/independent person, in these circumstances it is the social workers responsibility to inform their LADO. As soon as we are aware of the details, depending on the seriousness of the complaint it may be necessary for the manager to inform Ofsted and the LADO. Where the complaints come via a family member or another agency, it may be necessary to inform the social worker and parents as appropriate, where an allegation is made, the child protection procedure will be followed. Any investigation necessary will be agreed with the social worker and the LADO if it is against a worker or another child, and a detailed investigation undertaken, the Registered Manager will prepare a report on their findings, which will be shared with the child and sent to the appropriate Social Services Department or independent person that the child complained to. A final outcome would then be agreed. If the young person is unhappy at any time with this procedure, it is their right to contact OFSTED, the number for which is recorded in their children’s handbook. CHILDREN’S BEHAVIOUR Details of our behaviour management policy can be found via our website www.3dimensions.org.uk. Woodview is committed to providing a Positive Behaviour Management programme which encourages and rewards good behaviour, and provides constructive responses to unacceptable behaviour. Young people at the home will experience that their actions have positive and negative consequences. Our programme emphasises what can be gained, not what is lost, using a positive and eclectic approach to behaviour management. This includes social learning and role modelling, cognitive behavioural therapy and behaviour and consequence. The use of these strategies informs and enables each
Woodview+Statement+of+Purpose++22.11.+2017.docx