and problem Read solving hardware and software products techniques) operating system client business domain Lecture Written examination industry practices on escalation procedures diagnostic tools Video presentation on applying problem solving techniques in the viewing Oral evaluation workplace Apply in problem solving: Observation Demonstration Decision making skills Communication skills Teamwork Time management General customer service skills Questioning and active listening Gather data for evaluated Issues/concerns Use problem solving tools/analytical Observation Demonstration techniques to identify possible causes of problem Identify possible possible options to consider in 1 hr. solutions preparing: Resolution of the problem Demonstration Observation Strengths and weaknesses Corrective action Recommend Prepare documentation to appropriate 1 hr. solution to higher personnel: management communication or documentation Demonstration Observation (Make judgment Report and decisions/ Recommendations Solve problems ) Coordinate follow-up if required
and problem solving techniques) Read hardware and software products operating system client business domain industry practices on escalation procedures diagnostic tools Lecture Written examination Video presentation on applying problem solving techniques in the workplace viewing Oral evaluation Apply in problem solving: Decision making skills Communication skills Teamwork Time management General customer service skills Questioning and active listening Demonstration Observation Gather data for evaluated Issues/concerns Use problem solving tools/analytical techniques to identify possible causes of problem Demonstration Observation Identify possible solutions possible options to consider in preparing: Resolution of the problem Strengths and weaknesses Corrective action Demonstration Observation 1 hr. Recommend solution to higher management (Make judgment and decisions/ Solve problems ) Prepare documentation to appropriate personnel: communication or documentation Report Recommendations Coordinate follow-up if required Demonstration Observation 1 hr.
TR-Mechatronics%20Servicing%20NC%20IV.docx