techniques in Analytical techniques the workplace of problems Determine Lecture and collaboration on Lecture Oral 2 Hours fundamental Root cause of the problem Group evaluation causes of the Discussion Written Problem solving tools problem Examination Exercise on cause and effect Observation Determine Lecture and discussion on Lecture Oral 2 Hours corrective action Identification and analysis of possible options for Group evaluation Discussion Written problem resolution Examination Corrective actions Observation Principles of decision making strategies and techniques Layouting of action plans Provide Using range of formal problem solving techniques Lecture Oral 2 Hours Preparation and presentation of sample recommendation Group evaluation to manager report Discussion Written Examination Presentation Use information Use technical Lecture and discussion on: Lecture Oral 4 Hours creatively and information Application in collating information Group evaluation critically systems and Discussion Written Procedures for inputting, maintaining and archiving information Examination information technology handout/ module Presentation Guidance to people who need to find and use Hands on information Demonstration Organizing information into a suitable form for reference and use Classify stored information for identification and retrieval Operate the technical information system by using agreed procedures information Lecture and discussion on: Lecture Oral 2 Hours technology (IT) Attributes and limitations of available software tool Group evaluation Discussion Written Procedures and work instructions for the use of IT Self-paced Examination Operational requirements for IT systems handout/ module Presentation
techniques in the workplace Analytical techniques of problems Determine fundamental causes of the problem Lecture and collaboration on Root cause of the problem Problem solving tools Exercise on cause and effect Lecture Group Discussion Oral evaluation Written Examination Observation 2 Hours Determine corrective action Lecture and discussion on Identification and analysis of possible options for problem resolution Corrective actions Principles of decision making strategies and techniques Layouting of action plans Lecture Group Discussion Oral evaluation Written Examination Observation 2 Hours Provide to manager Using range of formal problem solving techniques Preparation and presentation of sample recommendation report Lecture Group Discussion Oral evaluation Written Examination Presentation 2 Hours Use information creatively and critically Use technical information systems and information technology Lecture and discussion on: Application in collating information Procedures for inputting, maintaining and archiving information Guidance to people who need to find and use information Organizing information into a suitable form for reference and use Classify stored information for identification and retrieval Operate the technical information system by using agreed procedures Lecture Group Discussion handout/ module Hands on Demonstration Oral evaluation Written Examination Presentation 4 Hours information technology (IT) Lecture and discussion on: Attributes and limitations of available software tool Procedures and work instructions for the use of IT Operational requirements for IT systems Lecture Group Discussion Self-paced handout/ module Oral evaluation Written Examination Presentation 2 Hours
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