CS10 Plan Operation Participant Conversations Issues surrounding the management and control of Participant portal Service Provider Survey accounts. Instances where Service Provider Interviews Participants have received updated Plan Survey versions of plans and where third AQS 2 parties with the agency negotiate changed needs. CS011 Supported Participant Conversations Group Homes (Supported Accommodation Accommodation) Service Provider Survey Funding Case Study examines the risks Service Provider Interviews Sustainability associated with Participant funding in a AQS 1 group home environment and the AQS 2 impact on sustainability for the WA Agency published sector. information CS12 Inadequate training Participant Conversations Examines the responses surrounding and understanding of Participant risk in Self-management Planner and Coordinator and the degree of understanding Self-management by workshops Participants have in the employment of Participants Service Provider Survey support workers. Service Provider Interviews CS13 Service Participant Conversations Examines the experiences of Provider/Participant Participants and Providers in dealings Service Provider Survey experience in getting with the portal for claims and account Service Provider Interviews response on information. AQS 1 outstanding claims, AQS 2 outstanding amounts Published Articles and ageing CS14 Support Participant Conversations Examines the relationship between the Coordination Participant and delivery of support Service Provider Survey coordination. In addition, the extent of Service Provider Interviews its use and impact. AQS2 Planner workshops CS15 Communication Participant Conversations Examines the experiences of Participants and Providers in dealings Service Provider Surveys with the Agencies on general issues Service Provider Interviews that are non-financial in nature. CS16 Experience with Participant Conversations The case study highlights how lack of delayed activation communication delayed activation of Service Provider Survey 1 due to lack of the Plan and affected a family who Service Provider Survey 2 communication. were self-funding and experiencing financial hardship.
CS10 Plan Operation Participant Conversations Service Provider Survey Service Provider Interviews Plan Survey AQS 2 Issues surrounding the management and control of Participant portal accounts. Instances where Participants have received updated versions of plans and where third parties with the agency negotiate changed needs. CS011 Supported Accommodation Funding Sustainability Participant Conversations Service Provider Survey Service Provider Interviews AQS 1 AQS 2 Agency published information Group Homes (Supported Accommodation) Case Study examines the risks associated with Participant funding in a group home environment and the impact on sustainability for the WA sector. CS12 Inadequate training and understanding of Self-management by Participants Participant Conversations Planner and Coordinator workshops Service Provider Survey Service Provider Interviews Examines the responses surrounding Participant risk in Self-management and the degree of understanding Participants have in the employment of support workers. CS13 Service Provider/Participant experience in getting response on outstanding claims, outstanding amounts and ageing Participant Conversations Service Provider Survey Service Provider Interviews AQS 1 AQS 2 Published Articles Examines the experiences of Participants and Providers in dealings with the portal for claims and account information. CS14 Support Coordination Participant Conversations Service Provider Survey Service Provider Interviews AQS2 Planner workshops Examines the relationship between the Participant and delivery of support coordination. In addition, the extent of its use and impact. CS15 Communication Participant Conversations Service Provider Surveys Service Provider Interviews Examines the experiences of Participants and Providers in dealings with the Agencies on general issues that are non-financial in nature. CS16 Experience with delayed activation due to lack of communication. Participant Conversations Service Provider Survey 1 Service Provider Survey 2 The case study highlights how lack of communication delayed activation of the Plan and affected a family who were self-funding and experiencing financial hardship.
Western-Australian-NDIS-Trials-Evaluation-Report-Attachments.docx