BASIC COMPETENCIES (64 hours) Unit of Learning Assessment Nominal Learning Activities Methodology Competency Outcomes Approach Duration Lead workplace Communicate Lecture and discussion on: Lecture Written Test 2 communication information Effective verbal communication methods Demonstration Observation about workplace Practical Sources of information processes exercises Practice organizing information Demonstration Identify organization requirements for written and Role Play electronic communication methods Follow organization requirements for the use of written and electronic communication methods Perform exercises on understanding and conveying intended meaning scenario Lead workplace Lecture and discussion on: Group Oral 2 discussions Organizational policy on production, quality and discussion evaluation Lecture Written Test safety Demonstration Observation Goals/ objectives and action plan setting Read effective verbal communication methods Prepare/set action plans based on organizational goals and objectives Identify and Lecture and discussion on: Group Oral 2 Hours communicate Organizational policy in dealing with issues and discussion evaluation issues arising in Lecture Written Test problems the workplace Demonstration Observation Read effective verbal communication methods Role Play Practice organizing information Perform exercises on understanding and conveying intended meaning scenario Lead small Provide team Lecture and discussion on: Group Oral 2 Hours team leadership Company policies and procedures discussion evaluation Lecture Written Identify client expectations Demonstration examination Practice team building skills Role Play Observation Perform exercises on communication skills required for leading teams
BASIC COMPETENCIES (64 hours) Unit of Competency Learning Outcomes Learning Activities Methodology Assessment Approach Nominal Duration Lead workplace communication Communicate information about workplace processes Lecture and discussion on: Effective verbal communication methods Sources of information Practice organizing information Identify organization requirements for written and electronic communication methods Follow organization requirements for the use of written and electronic communication methods Perform exercises on understanding and conveying intended meaning scenario Lecture Demonstration Practical exercises Demonstration Role Play Written Test Observation 2 Lead workplace discussions Lecture and discussion on: Organizational policy on production, quality and safety Goals/ objectives and action plan setting Read effective verbal communication methods Prepare/set action plans based on organizational goals and objectives Group discussion Lecture Demonstration Oral evaluation Written Test Observation 2 Identify and communicate issues arising in the workplace Lecture and discussion on: Organizational policy in dealing with issues and problems Read effective verbal communication methods Practice organizing information Perform exercises on understanding and conveying intended meaning scenario Group discussion Lecture Demonstration Role Play Oral evaluation Written Test Observation 2 Hours Lead small team Provide team leadership Lecture and discussion on: Company policies and procedures Identify client expectations Practice team building skills Perform exercises on communication skills required for leading teams Group discussion Lecture Demonstration Role Play Oral evaluation Written examination Observation 2 Hours
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