#2. If faculty are satisfied with the support from DHLI, it means the program is effectively providing resources that help strengthen effective teaching and learning by providing a learner-centered educational environment. Evidence 1: Client perception of services received. 2: Client satisfaction. Assessment Method 1. Five survey questions sent to clientele asking how much they agreed with the satisfaction level that 1) DHLI provides them with labor educational resources; 2) DHLI helped educate their students about labor; 3) DHLI helped their students connect labor issues to themes in their class; 4) they are satisfied with the support received from DHLI; and 5) they are satisfied with their communications with DHLI. Two questions were questions requesting feedback about what DHLL could do better and what additional resources clients want. 2. Four ESC survey questions sent to ESC users who are not DHLI’s targeted clients asking how much they agreed that 1) DHLI timely responds to queries/requests 2) DHLI keeps them informed about the progress of queries/requests 3) DHLI explains issues in terms that are understandable 4) they are satisfied with DHLI’s performance overall. Three questions were open-ended questions about what DHLI does well, what it could do better, and what additional services/resources DHLI could provide. Performance Standard 80% of survey takers report that they Agree or Strongly Agree with the statements regarding the service they received. Analysis and Interpretation The DHLI survey was administered from 8/11/2015 to 8/14/2015. A total of 13 out of 77 people completed the survey, for a response rate of 17%. See Exhibit 1. The results were: Question 1: DHLI provides educational resources 8 – strongly agree; 3 agree; 2 N/A (85%. Meets performance standard (PS)) Question 2: DHLI helped educate students about labor – 9 strongly agree; 3 agree: 1 N/A (92%. Meets PS)
#2. If faculty are satisfied with the support from DHLI, it means the program is effectively providing resources that help strengthen effective teaching and learning by providing a learner-centered educational environment. Evidence 1: Client perception of services received. 2: Client satisfaction. Assessment Method 1. Five survey questions sent to clientele asking how much they agreed with the satisfaction level that 1) DHLI provides them with labor educational resources; 2) DHLI helped educate their students about labor; 3) DHLI helped their students connect labor issues to themes in their class; 4) they are satisfied with the support received from DHLI; and 5) they are satisfied with their communications with DHLI. Two questions were questions requesting feedback about what DHLL could do better and what additional resources clients want. 2. Four ESC survey questions sent to ESC users who are not DHLI’s targeted clients asking how much they agreed that 1) DHLI timely responds to queries/requests 2) DHLI keeps them informed about the progress of queries/requests 3) DHLI explains issues in terms that are understandable 4) they are satisfied with DHLI’s performance overall. Three questions were open-ended questions about what DHLI does well, what it could do better, and what additional services/resources DHLI could provide. Performance Standard 80% of survey takers report that they Agree or Strongly Agree with the statements regarding the service they received. Analysis and Interpretation The DHLI survey was administered from 8/11/2015 to 8/14/2015. A total of 13 out of 77 people completed the survey, for a response rate of 17%. See Exhibit 1. The results were: Question 1: DHLI provides educational resources – 8 strongly agree; 3 agree; 2 N/A (85%. Meets performance standard (PS)) Question 2: DHLI helped educate students about labor – 9 strongly agree; 3 agree: 1 N/A (92%. Meets PS)
20150825_DHLI_PR14-15_Report_final.docx