through complaint-handling are implemented within six weeks Working better together of community legal Take care of staff, build their resilience and support (d) To pursue innovative means ≥80% education sessions targeted their professional development 1.Improve innovate and reform of providing legal aid directed at to vulnerable client groups or practices to provide better Build a culture that genuinely supports staff to make a minimising the need for organisations/individuals that services to clients positive contribution and take pride in their unique roles individual legal services in the work with vulnerable 2. Support our people Improve the way we manage and communicate with community 15% increase in website 3. Engage externally for staff sessions for Find legal accountably and transparency answers 4. Use evidence and experience to improve legal service delivery
through complaint-handling are implemented within six weeks (d) To pursue innovative means of providing legal aid directed at minimising the need for individual legal services in the community ≥80% of community legal education sessions targeted to vulnerable client groups or organisations/individuals that work with vulnerable 15% increase in website sessions for Find legal answers Working better together 1.Improve innovate and reform practices to provide better services to clients 2. Support our people 3. Engage externally for accountably and transparency 4. Use evidence and experience to improve legal service delivery Take care of staff, build their resilience and support their professional development Build a culture that genuinely supports staff to make a positive contribution and take pride in their unique roles Improve the way we manage and communicate with staff
vla-business-plan-2017-2018.docx