SECTION 2: COMPETENCY STANDARDS This section gives the details of the contents of the basic, common, and core units of competency required for Electronics/Semiconductors Production Line Machine Servicing NC III. COMPETENCIES UNIT OF COMPETENCY : LEAD WORKPLACE COMMUNICATION UNIT CODE : 500311109 UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required to lead in the dissemination and discussion of ideas, information and issues in the workplace. PERFORMANCE CRITERIA REQUIRED REQUIRED SKILLS ELEMENT Italicized terms are elaborated in KNOWLEDGE the Range of Variables Appropriate Organization Organizing Communicate communication method requirements for information information is selected written and Understanding and about workplace Multiple operations electronic conveying processes involving several topics communication intended meaning areas are communicated methods Participating in accordingly Effective verbal variety of Questions are used to communication workplace gain extra information methods discussions Correct sources of Methods of Complying with information are identified Communication organization Information is selected Types of requirements for and organized correctly Question the use of written Verbal and written Communication and electronic reporting is undertaken communication when required Questioning methods Communication skills are Techniques Reporting maintained in all situations occupational hazards during safety meeting Response to workplace Leading as a Communicating Lead workplace issues are sought management effectively discussions Response to workplace function Consulting the crew issues are provided Barriers of on the prepared immediately communication menu for the Constructive contributions Effective verbal are made to workplace communication discussions on such methods issues as production, quality and safety of discussion and action How to lead plan are undertaken in the discussion workplace are How to solicit communicated response Goal setting and action planning
SECTION 2: COMPETENCY STANDARDS This section gives the details of the contents of the basic, common, and core units of competency required for Electronics/Semiconductors Production Line Machine Servicing NC III. COMPETENCIES UNIT OF COMPETENCY : LEAD WORKPLACE COMMUNICATION UNIT CODE : 500311109 UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required to lead in the dissemination and discussion of ideas, information and issues in the workplace. ELEMENT PERFORMANCE CRITERIA Italicized terms are elaborated in the Range of Variables REQUIRED KNOWLEDGE REQUIRED SKILLS Communicate information about workplace processes Appropriate communication method is selected Multiple operations involving several topics areas are communicated accordingly Questions are used to gain extra information Correct sources of information are identified Information is selected and organized correctly Verbal and written reporting is undertaken when required Communication skills are maintained in all situations Organization requirements for written and electronic communication methods Effective verbal communication methods Methods of Communication Types of Question Communication Questioning Techniques Organizing information Understanding and conveying intended meaning Participating in variety of workplace discussions Complying with organization requirements for the use of written and electronic communication methods Reporting occupational hazards during safety meeting Lead workplace discussions Response to workplace issues are sought Response to workplace issues are provided immediately Constructive contributions are made to workplace discussions on such issues as production, quality and safety and action plan are undertaken in the workplace are communicated Leading as a management function Barriers of communication Effective verbal communication methods of discussion How to lead discussion How to solicit response Goal setting and action planning Communicating effectively Consulting the crew on the prepared menu for the
TR%20-%20Electronics-Semicon%20Production%20Line%20Machine%20Servicing%20NC%20III.docx