reliable telephone + reliable Communication tools unreliable reliable reliable email + telephone + (telephone, email, not operating telephone telephone telephone internet + internet reception reception and email internet) access access 24H regularly Booking system (reservation book or reservation software, by memory in a book or green book or reservation not operating on accuracy of booking , only note pad diary software quality of information, occupancy ratio) Accounting system (income book, proper detailed expenses book, no receipts income and not operating book MYOB receipts & invoices, accounting sometime expense keeping recorded monthly profit, accuracy of data) Integrate Steps in place waste to manage Management no waste some waste Actively management waste more Plan (WMP) and not operating management managing system into effectively activities activities waste the marketing processes of product etc.) "eco" Level compared with few DoT has gone far away Department of standards has met DoT just above has exceeded not operating from DoT Tourism Official met, many standards DoT DoT standards standards more to go standards Standards Food & Services Services offered transfers, bar & cold no service transfer, tours beside food drink, free activities, & activity bar, tour not operating & few activities all kava night) and some desk customer care customer care performance basic Kitchen facilities & Melanesian proper hygiene fridge & Melanesian fridge or professional not operating kitchen, kitchen freezer, organization kitchen clean freezer kitchen hygiene not hygiene and cleanliness) guaranteed
Communication tools (telephone, email, internet) not operating unreliable telephone reception reliable telephone reception reliable telephone and email reliable telephone + email + internet access regularly reliable telephone + + internet access 24H Booking system (reservation book or reservation software, accuracy of booking , quality of information, occupancy ratio) not operating by memory only in a book or note pad green book or diary on reservation software Accounting system (income book, expenses book, receipts & invoices, monthly profit, accuracy of data) not operating no accounting receipts sometime proper income and expense recorded detailed book keeping MYOB Management Plan (WMP) and processes not operating no waste activities some waste management activities Steps in place to manage waste more effectively etc.) Actively managing waste Integrate waste management system into the marketing of product "eco" Level compared with Department of Tourism Official Standards not operating far away from DoT standards few DoT standards met, many more to go has met DoT standards has gone just above DoT standards has exceeded DoT standards Food & Services Services offered transfers, bar & cold drink, free activities, kava night) and customer care performance not operating no service beside food & few activities transfer, tours & activity some customer care bar, tour desk all Kitchen facilities & hygiene fridge & freezer, organization and cleanliness) not operating basic Melanesian kitchen, hygiene not guaranteed Melanesian kitchen clean proper kitchen hygiene fridge or freezer professional kitchen
vanuatu-tvet-for-tourism-end-of-year-report.docx