NDIA processes; and complaints about market capacity and availability of service provision. Complaints about these matters can be made to the NDIA at . Find more information about this process at Complaints Referral Pathway Type of complaint Responsibility Contact point Complaint about a service Service provider Email: provider (registered on the grievance process; then Country Free Call: 1800 813 583 DSPP) HaDSCO Disability Services Email: Complaint about how the Consumer Liaison Officer WA Government provider Telephone: (08) 6167 8333 has managed a complaint WA Ombudsman Email: Complaint about how a Country Free Call: 1800 813 583 provider or the WA HaDSCO Government has handled Telephone: (08) 6551 7600 a complaint Complaint about a Email: Internal grievance decision to use a process, then Country Free Call: 1800 813 583 restrictive practice without HADSCO Telephone: (08) 6551 7600 consent Professional bodies such AHPRA as the Australian Health Complaint about a service Practitioner Regulation Telephone: 1300 419 495 or support provided by an Agency (AHPRA) Web: unregistered provider, Government of Western including consumer DMIRS Australia, Department of complaints covered by the Telephone: 1300 304 054 Mines, Industry Australian Consumer Law Regulation and Safety – Email: Consumer Protection Complaint about an NDIA NDIA decision or staff member Complaint about an NDIA provided service or support (e.g. planning, NDIA Local Area Coordination etc.) NDIA Complaint about how the NDIA has managed a Commonwealth via online complaint form at complaint Ombudsman Email: Complaint about practices HADSCO regarding treatment under Country Free Call: 1800 813 583
NDIA processes; and complaints about market capacity and availability of service provision. Complaints about these matters can be made to the NDIA at . Find more information about this process at Complaints Referral Pathway Type of complaint Responsibility Contact point Complaint about a service provider (registered on the DSPP) Service provider grievance process; then HaDSCO Email: Country Free Call: 1800 813 583 Complaint about how the WA Government provider has managed a complaint Disability Services Consumer Liaison Officer WA Ombudsman Email: Telephone: (08) 6167 8333 Complaint about how a provider or the WA Government has handled a complaint HaDSCO Email: Country Free Call: 1800 813 583 Telephone: (08) 6551 7600 Complaint about a decision to use a restrictive practice without consent Internal grievance process, then HADSCO Email: Country Free Call: 1800 813 583 Telephone: (08) 6551 7600 Complaint about a service or support provided by an unregistered provider, including consumer complaints covered by the Australian Consumer Law Professional bodies such as the Australian Health Practitioner Regulation Agency (AHPRA) Government of Western Australia, Department of Mines, Industry Regulation and Safety – Consumer Protection AHPRA Telephone: 1300 419 495 Web: DMIRS Telephone: 1300 304 054 Email: Complaint about an NDIA decision or staff member NDIA Complaint about an NDIA provided service or support (e.g. planning, Local Area Coordination etc.) NDIA Complaint about how the NDIA has managed a complaint NDIA Commonwealth Ombudsman via online complaint form at Complaint about practices regarding treatment under HADSCO Email: Country Free Call: 1800 813 583
WA-Quality-and-Safeguards-Working-Arrangement.docx