Installing application software Simulation/ Role Play Basic troubleshooting skills Apply critical Identify the Lecture and discussion on Lecture Oral 2 Hours thinking and problem Processes, normal operating parameters, and Group evaluation problem solving Discussion Written product quality to recognize nonstandard situations techniques in Examination Enterprise goals, targets and measures the workplace Analytical techniques of problems Determine Lecture and collaboration on Lecture Oral 2 fundamental Root cause of the problem Discussion evaluation causes of the Written Problem solving problem Examination Exercise on cause and effect Observation Determine Lecture and discussion on Lecture Oral 2 corrective action Identification and analysis of possible options for Discussion evaluation Written problem resolution Examination Corrective actions Observation Principles of decision making strategies and techniques Layouting of action plans Provide Using range of formal problem solving techniques Lecture Oral 2 Hours Preparation and presentation of sample Group evaluation to manager recommendation report Discussion Written Examination Presentation Use information Use technical Lecture and discussion on: Lecture Oral evaluation 4 creatively and information Application in collating information Group Written critically systems and Discussion Examination Procedures for inputting, maintaining and archiving information Hands on Presentation information technology Demonstration Guidance to people who need to find and use information Organizing information into a suitable form for reference and use
Installing application software Basic troubleshooting skills Simulation/ Role Play Apply critical thinking and problem solving techniques in the workplace Identify the problem Lecture and discussion on Processes, normal operating parameters, and product quality to recognize nonstandard situations Enterprise goals, targets and measures Analytical techniques of problems Lecture Group Discussion Oral evaluation Written Examination 2 Hours Determine fundamental causes of the problem Lecture and collaboration on Root cause of the problem Problem solving Exercise on cause and effect Lecture Discussion Oral evaluation Written Examination Observation 2 Determine corrective action Lecture and discussion on Identification and analysis of possible options for problem resolution Corrective actions Principles of decision making strategies and techniques Layouting of action plans Lecture Discussion Oral evaluation Written Examination Observation 2 Provide to manager Using range of formal problem solving techniques Preparation and presentation of sample recommendation report Lecture Group Discussion Oral evaluation Written Examination Presentation 2 Hours Use information creatively and critically Use technical information systems and information technology Lecture and discussion on: Application in collating information Procedures for inputting, maintaining and archiving information Guidance to people who need to find and use information Organizing information into a suitable form for reference and use Lecture Group Discussion Hands on Demonstration Oral evaluation Written Examination Presentation 4
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