The dental profession, including individual practitioners, the Local Dental Committee and the Local Dental Network Other dental staff, for example dental nurses, hygienists, reception staff, practice managers Community and voluntary sector organisations (as a conduit to their memberships or communities) Healthwatch organisations in West Yorkshire (as a channel to target specific patient groups) MPs and Councillors Overview and Scrutiny Committees with health responsibilities Health and Wellbeing Boards Local Authority leadership, including Public Health departments GPs (via Clinical Commissioning Groups, CCGs) CCGs’ public engagement and communication teams Medical / Dental Indemnity Organisations Messages Underpinning all of the communications and engagement will be the following overarching messages: National guidance (NICE) says we don’t necessarily need to attend the dentist every 6 months for a check-up, the recall interval should be based on the dentist’s assessment of each individual’s oral health and risk of developing disease; Patients should be involved in and understand the clinical reasons for the recall interval. This conversation between clinician and patient is key; Guidance states that the recall period can be up to 24 months for adults with healthy teeth; A research study by the General Dental Council has indicated that 90% of patients would find a longer recall interval of 9 months acceptable; The messages in the Healthwatch video encourage people to ask for a longer interval period when the dentist deems this is appropriate; Emphasise the time and money saved, a for patients for looking after their teeth “reward” and taking care with their diet and health choices; Increasing the dental recall interval for people at low risk of developing oral disease give dentists more capacity and increase the availability of dental services. Communication channels Stakeholder Requirements and communication Channels of Responsibility group products communication Patients of Patient leaflet on Recall Matters, Delivered to dental Healthwatch practices by NHS general dental using same branding as animated Kirklees England services film, produced in January 2018. produced, NHSE (Product 1 in list below) distributed Jan.18 Patient and Patient leaflet on Recall Matters Email to patient Distributed by groups and carers groups (product 1), distributed Local organisations in electronically with short version West Yorkshire
The dental profession, including individual practitioners, the Local Dental Committee and the Local Dental Network Other dental staff, for example dental nurses, hygienists, reception staff, practice managers Community and voluntary sector organisations (as a conduit to their memberships or communities) Healthwatch organisations in West Yorkshire (as a channel to target specific patient groups) MPs and Councillors Overview and Scrutiny Committees with health responsibilities Health and Wellbeing Boards Local Authority leadership, including Public Health departments GPs (via Clinical Commissioning Groups, CCGs) CCGs’ public engagement and communication teams Medical / Dental Indemnity Organisations Messages Underpinning all of the communications and engagement will be the following overarching messages: National guidance (NICE) says we don’t necessarily need to attend the dentist every 6 months for a check-up, the recall interval should be based on the dentist’s assessment of each individual’s oral health and risk of developing disease; Patients should be involved in and understand the clinical reasons for the recall interval. This conversation between clinician and patient is key; Guidance states that the recall period can be up to 24 months for adults with healthy teeth; A research study by the General Dental Council has indicated that 90% of patients would find a longer recall interval of 9 months acceptable; The messages in the Healthwatch video encourage people to ask for a longer interval period when the dentist deems this is appropriate; Emphasise the time and money saved, a “reward” for patients for looking after their teeth and taking care with their diet and health choices; Increasing the dental recall interval for people at low risk of developing oral disease give dentists more capacity and increase the availability of dental services. Communication channels Stakeholder group Requirements and communication products Channels of communication Responsibility Patients of general dental services Patient leaflet on Recall Matters, using same branding as animated film, produced in January 2018. (Product 1 in list below) Delivered to dental practices by NHS England Healthwatch Kirklees produced, NHSE distributed Jan.18 Patient and carers groups Patient leaflet on Recall Matters (product 1), distributed electronically with short version Email to patient groups and organisations in West Yorkshire Distributed by Local
V5-Recall-Matters-Communications-Strategy-April-2018.docx