2g Update mental health crisis resources – Sept NELFT NELFT service directory recently published – yet to be uploaded on to crisis cards, crisis plans, flyers, websites 2015 websites. Other resources being reviewed and updated. etc to ensure clarity regarding opening hours, referral procedures and eligibility criteria. 2h Ensure organisations supporting access to May RCMH NELFT’s new website has been launched with up to date information on social networks, education, employment, 2015 NELFT NELFT services. training, housing, arts etc) are LBWF appropriately profiled on websites PELC including NHS111 Directory of Services, NHS Choices and NELFT & LBWF & CCG websites 2i Evaluate pilot of increasing direct clinical May NELFT Business case for street triage and MH Direct submitted and being agreed input into MH Direct (24 hour crisis line). 2015 WFCCG with WF CCG. 2j Review referral care pathway from Feb NELFT Completed- The link from NHS111 to MHD should be clear. NHS111 and update the Directory of 2015 PELC Services (NELFT services and relevant third sector), ensure it includes MHD 2k Agree protocol to ensure consistent July NELFT WFAABIT team respond to urgent referrals in 24 hours and non-urgent approach to feedback within 48 hours to 2015 referrals within 14 days. They have a rapid notification tool for GP’s that referrers following assessment or a provides outcome of assessment within 48 hours by email. decision not to assess. Psychiatric Liaison Service to email outcome of all assessments to GP’s OA mental health services are implementing a similar process through the SDIP. 2l Review and update algorithm used by June NELFT This is on-going piece of work non-clinical staff responding to MH Direct 2105 WFCCG calls, and evaluate impact. Monitored through CQUIN.
2g Update mental health crisis resources – crisis cards, crisis plans, flyers, websites etc to ensure clarity regarding opening hours, referral procedures and eligibility criteria. Sept 2015 NELFT NELFT service directory recently published – yet to be uploaded on to websites. Other resources being reviewed and updated. 2h Ensure organisations supporting access to social networks, education, employment, training, housing, arts etc) are appropriately profiled on websites including NHS111 Directory of Services, NHS Choices and NELFT & LBWF & CCG websites May 2015 RCMH NELFT LBWF PELC NELFT’s new website has been launched with up to date information on NELFT services. 2i Evaluate pilot of increasing direct clinical input into MH Direct (24 hour crisis line). May 2015 NELFT WFCCG Business case for street triage and MH Direct submitted and being agreed with WF CCG. 2j Review referral care pathway from NHS111 and update the Directory of Services (NELFT services and relevant third sector), ensure it includes MHD Feb 2015 NELFT PELC Completed- The link from NHS111 to MHD should be clear. 2k Agree protocol to ensure consistent approach to feedback within 48 hours to referrers following assessment or a decision not to assess. July 2015 NELFT WFAABIT team respond to urgent referrals in 24 hours and non-urgent referrals within 14 days. They have a rapid notification tool for GP’s that provides outcome of assessment within 48 hours by email. Psychiatric Liaison Service to email outcome of all assessments to GP’s OA mental health services are implementing a similar process through the SDIP. 2l Review and update algorithm used by non-clinical staff responding to MH Direct calls, and evaluate impact. Monitored through CQUIN. June 2105 NELFT WFCCG This is on-going piece of work
WF-Mental-Health-Crisis-Care-Concordat-update-nov-15.docx