BSBITU306 Design and produce business documents 80 SITXFIN001 Process financial transactions 25 Total Hours 698 Occupation/ Work Operations supervisor Function Qualification Title Certificate IV in Travel and Tourism Qualification Code SIT40116 Description This qualification provides a pathway to work in many travel and tourism industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, inbound tour operators, tourist attractions, visitor information centres and other tourism businesses. This sample training program is appropriate for a person working in the Tourism and Travel Industry as an operations supervisor. Unit Code Unit Title Hours Core SITTIND001 Source and use information on the tourism and travel industry 25 SITXCOM002 Show social and cultural sensitivity 20 SITXCCS007 Enhance customer service experiences 40 SITXCOM005 Manage conflict 20 SITXFIN002 Interpret financial information 60 SITXHRM001 Coach others in job skills 20 SITXWHS003 Implement and monitor work health and safety practices 30 Elective SITXCCS002 Provide visitor information 35 SITTTSL002 Access and interpret product information 65 SITTTSL003 Provide advice on international destinations 45 SITTTSL004 Provide advice on Australian destinations 40 SITTTSL010 Use a computerised reservations or operations system 120 SITTTSL014 Construct advanced international airfares 40 SITTGDE005 Prepare and present tour commentaries or activities 70 Develop and maintain the general and regional knowledge SITTGDE006 required by guides 100 BSBMKG401 Profile the market 50 SITXMPR001 Coordinate production of brochures and marketing materials 60 SITTPPD003 Coordinate and operate sustainable tourism activities 70
BSBITU306 Design and produce business documents 80 SITXFIN001 Process financial transactions 25 Total Hours 698 Occupation/ Work Function Operations supervisor Qualification Title Certificate IV in Travel and Tourism Qualification Code SIT40116 Description This qualification provides a pathway to work in many travel and tourism industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, inbound tour operators, tourist attractions, visitor information centres and other tourism businesses. This sample training program is appropriate for a person working in the Tourism and Travel Industry as an operations supervisor. Unit Code Unit Title Hours Core SITTIND001 Source and use information on the tourism and travel industry 25 SITXCOM002 Show social and cultural sensitivity 20 SITXCCS007 Enhance customer service experiences 40 SITXCOM005 Manage conflict 20 SITXFIN002 Interpret financial information 60 SITXHRM001 Coach others in job skills 20 SITXWHS003 Implement and monitor work health and safety practices 30 Elective SITXCCS002 Provide visitor information 35 SITTTSL002 Access and interpret product information 65 SITTTSL003 Provide advice on international destinations 45 SITTTSL004 Provide advice on Australian destinations 40 SITTTSL010 Use a computerised reservations or operations system 120 SITTTSL014 Construct advanced international airfares 40 SITTGDE005 Prepare and present tour commentaries or activities 70 SITTGDE006 Develop and maintain the general and regional knowledge required by guides 100 BSBMKG401 Profile the market 50 SITXMPR001 Coordinate production of brochures and marketing materials 60 SITTPPD003 Coordinate and operate sustainable tourism activities 70
vpgsit_current.docx