And the wild cards were selected on a number of bases, including ongoing promotion of the incentive. What was that referable to?It’s to make sure that the incentive is still promoted in the call centre and everyone is aware of the existence of that incentive. Of this particular incentive program ?Correct. I see. And then at 0250 we see a heading What Can Hinder Your Chances? Points would only be docked for sales in which commission was clawed back due to one of five specified breaches. Is that right?That’s correct. And these breaches were all quite serious breaches, but they by no means covered the field in relation to serious breaches about which Select would be concerned?They would account for the majority of incidents that you would have on a call. The majority of incidents. So they are ?Analyse the incidents on the these would account for the majority. The main problems, are they?When are detected. And the first is not recording the call?Yes, but Is that what that is?That’s correct. The second is not giving the general advice warning?But often incidents occur in – pairs. So the general advice warning and this call is recorded are both contained in the same statement. Yes?So invariably you could get two in the same. And omission of any exclusion. So that’s a failure to tell the potential customer about an exclusion from the policy?Or incorrectly describe a feature. A failure to obtain a clear yes to start the policy?That’s correct. And And a failure to obtain a direct debit authority?Correct. And in that instance, if any of those things happened, they would be deducted two points ?That’s correct. for incident. So this is an example of promotional sales incentive material that did refer to some consequences for what you would describe as a non-compliant sale. Is that right?Correct. But if you see the timing of this, it coincided also with an overlap with the Vespa. So you can see the deduction for two points was articulated in this presentation. Yes?It did coincide also with the Vespa.
And the wild cards were selected on a number of bases, including ongoing promotion of the incentive. What was that referable to?It’s to make sure that the incentive is still promoted in the call centre and everyone is aware of the existence of that incentive. Of this particular incentive program ?Correct. I see. And then at 0250 we see a heading What Can Hinder Your Chances? Points would only be docked for sales in which commission was clawed back due to one of five specified breaches. Is that right?That’s correct. And these breaches were all quite serious breaches, but they by no means covered the field in relation to serious breaches about which Select would be concerned?They would account for the majority of incidents that you would have on a call. The majority of incidents. So they are ?Analyse the incidents on the these would account for the majority. The main problems, are they?When are detected. And the first is not recording the call?Yes, but Is that what that is?That’s correct. The second is not giving the general advice warning?But often – incidents occur in pairs. So the general advice warning and this call is recorded are both contained in the same statement. Yes?So invariably you could get two in the same. And omission of any exclusion. So that’s a failure to tell the potential customer about an exclusion from the policy?Or incorrectly describe a feature. A failure to obtain a clear yes to start the policy?That’s correct. And And a failure to obtain a direct debit authority?Correct. And in that instance, if any of those things happened, they would be deducted two points ?That’s correct. for incident. So this is an example of promotional sales incentive material that did refer to some consequences for what you would describe as a non-compliant sale. Is that right?Correct. But if you see the timing of this, it coincided also with an overlap with the Vespa. So you can see the deduction for two points was articulated in this presentation. Yes?It did coincide also with the Vespa.
transcript-5-july-2018.docx