Supporting Evidence: In the supporting evidence of your application form, you must demonstrate your experiences by giving specific examples for the criteria within the person specification Assessment: A Application form / I Interview / T Test / C Certificate / P Presentation Criteria - Knowledge, Training and Experience Essential Desirable Assessment MS Office Certificate C Good level of general education to A level standard A Experience of working in an administrative role Experience of using a CRM database & A Experience of setting up processes & procedures website/intranet I Experience of using & developing databases Experience of working with volunteers Excellent MS Office Excel skills T Good Level of MS Word & PPT Good telephone manner Proven experience of working in diverse I communities, understanding and overcoming the impact of discrimination Criteria - Communication & Relationship Skills Essential Desirable Assessment Good communication skills Empathy I Team player Assertiveness Resilient & able to work in Hospice environment Able to support hospice values To provide an excellent customer service To understand motivations for volunteering I experience to staff & volunteers To provide excellent administrative support and data support to the Voluntary Services and Training & Development Team Criteria – Analytical & Judgement Skills Essential Desirable Assessment Attention to detail Strategic thinker I Methodical worker Excellent understanding of unconscious bias in I your own practice with a solution focussed approach to identifying and resolving the blocks access and engagement Listening skills to establish what training needs staff I have regarding volunteer management
Supporting Evidence: In the supporting evidence of your application form, you must demonstrate your experiences by giving specific examples for the criteria within the person specification Assessment: A Application form / I Interview / T Test / C Certificate / P Presentation Criteria - Knowledge, Training and Experience Essential Desirable Assessment MS Office Certificate Good level of general education to A level standard C A Experience of working in an administrative role Experience of setting up processes & procedures Experience of using & developing databases Experience of using a CRM database & website/intranet Experience of working with volunteers A I Excellent MS Office Excel skills Good Level of MS Word & PPT Good telephone manner T Proven experience of working in diverse communities, understanding and overcoming the impact of discrimination I Criteria - Communication & Relationship Skills Essential Desirable Assessment Good communication skills Team player Resilient & able to work in Hospice environment Able to support hospice values Empathy Assertiveness I To provide an excellent customer service experience to staff & volunteers To provide excellent administrative support and data support to the Voluntary Services and Training & Development Team To understand motivations for volunteering I Criteria – Analytical & Judgement Skills Essential Desirable Assessment Attention to detail Strategic thinker Methodical worker I Excellent understanding of unconscious bias in your own practice with a solution focussed approach to identifying and resolving the blocks access and engagement I Listening skills to establish what training needs staff have regarding volunteer management I
vsa-pspec---may-18.docx