improvement tools. This competency is typically performed by an experienced technician, team leader or supervisor. PERFORMANCE CRITERIA REQUIRED REQUIRED ELEMENTS Italicized terms are elaborated KNOWLEDGE SKILLS in the Range of Variables Analyze the Issues/concerns are Broad understanding of Decision making within problem evaluated on data systems, organizational a limited range of (Use system gathered systems and functions options. thinking) Possible causes of Broad knowledge of Communication is clear, problem are identified help desk and precise and varies within the area of maintenance practices according to the type of responsibility as Broad knowledge of the audience based on experience client business domain Time management as and the use of problem Broad knowledge based applied to solving tools/analytical of diagnostic tools techniques General principles of 1Analytical skills in Possible cause OHS relation to routine statements are Divisional/unit malfunctions. developed based on responsibilities findings Identify All possible options are understanding of Decision making within possible considered for systems, organizational a limited range of solutions resolution of the systems and functions options. problem in accordance Broad knowledge of Communication is clear, with safety and help desk and precise and varies operating procedures maintenance practices according to the type of Strengths and Current industry audience weaknesses of possible accepted hardware and Teamwork in reference options are considered software products with to personal Corrective action is and detailed responsibility determined to resolve knowledge of its general Time management as the problem and its features and capabilities applied to possible future causes Broad knowledge of the operating system Analytical skills in Broad knowledge of the relation to routine client business domain malfunctions. Broad knowledge based General customer of diagnostic tools service skills displayed Questioning and active listening is employed to clarify general information 3. Recommend Report/ Broad understanding of Decision making within solution to communication or systems, organizational a limited of higher documentation are systems and functions options. management prepared Broad knowledge of Communication is (Make Recommendations are help desk and clear, precise and judgment and presented to appropriate maintenance practices varies according to the decisions/ personnel Broad knowledge of the type of audience Solve Recommendations are operating system Teamwork in reference problems ) followed-up, if required Broad knowledge of the to personal client business domain responsibility
improvement tools. This competency is typically performed by an experienced technician, team leader or supervisor. ELEMENTS PERFORMANCE CRITERIA Italicized terms are elaborated in the Range of Variables REQUIRED KNOWLEDGE REQUIRED SKILLS Analyze the problem (Use system thinking) Issues/concerns are evaluated on data gathered Possible causes of problem are identified within the area of responsibility as based on experience and the use of problem solving tools/analytical techniques Possible cause statements are developed based on findings Broad understanding of systems, organizational systems and functions Broad knowledge of help desk and maintenance practices Broad knowledge of the client business domain Broad knowledge based of diagnostic tools General principles of OHS Divisional/unit responsibilities Decision making within a limited range of options. Communication is clear, precise and varies according to the type of audience Time management as applied to 1Analytical skills in relation to routine malfunctions. Identify possible solutions All possible options are considered for resolution of the problem in accordance with safety and operating procedures Strengths and weaknesses of possible options are considered Corrective action is determined to resolve the problem and its possible future causes understanding of systems, organizational systems and functions Broad knowledge of help desk and maintenance practices Current industry accepted hardware and software products with and detailed knowledge of its general features and capabilities Broad knowledge of the operating system Broad knowledge of the client business domain Broad knowledge based of diagnostic tools Decision making within a limited range of options. Communication is clear, precise and varies according to the type of audience Teamwork in reference to personal responsibility Time management as applied to Analytical skills in relation to routine malfunctions. General customer service skills displayed Questioning and active listening is employed to clarify general information 3. Recommend solution to higher management (Make judgment and decisions/ Solve problems ) Report/ communication or documentation are prepared Recommendations are presented to appropriate personnel Recommendations are followed-up, if required Broad understanding of systems, organizational systems and functions Broad knowledge of help desk and maintenance practices Broad knowledge of the operating system Broad knowledge of the client business domain Decision making within a limited of options. Communication is clear, precise and varies according to the type of audience Teamwork in reference to personal responsibility
TR-Mechatronics%20Servicing%20NC%20IV.docx