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Analyze the problem (Use system thinking) Issues/concerns are evaluated on data gathered Possible causes of problem are identified within the area of responsibility as on experience and the use of problem solving tools/analytical techniques Possible cause statements are developed based on findings understanding of systems, organizational systems and functions Broad knowledge of help desk and maintenance practices Broad knowledge of the client business domain Broad knowledge based of diagnostic tools General principles of OHS Divisional/unit responsibilities Decision making within a limited range of options. Communication is clear, precise and varies according to the type of audience Time management as applied to Analytical skills in relation to routine malfunctions. Identify possible solutions All possible options are considered for resolution of the problem in accordance with safety and operating procedures Strengths and weaknesses of possible options are considered Corrective action is determined to resolve the problem and its possible future causes Broad understanding of systems, organizational systems and functions Broad knowledge of help desk and maintenance practices Current industry accepted hardware and software products with broad and detailed knowledge of its general features and capabilities Broad knowledge of the operating system Broad knowledge of the client business domain Broad knowledge based of diagnostic tools Decision making within a limited of options. Communication is clear, precise and varies according to the type of audience Teamwork in reference to personal responsibility Time management as applied to Analytical skills in relation to routine malfunctions. General customer service skills displayed Questioning and active listening is employed to clarify general information Recommend solution to higher management (Make judgment and decisions/ Solve problems ) Report/ communication or documentation are prepared Recommendations are presented to appropriate personnel Recommendations are followed-up, if required Broad understanding of systems, organizational systems and functions Broad knowledge of help desk and maintenance practices knowledge of the operating system Broad knowledge of the client business domain Broad knowledge based incorporating current industry Decision making within a limited range of options. Communication is clear, precise and varies according to the type of audience Teamwork in reference to personal responsibility Time management as applied to
TR-%20Transmission%20Line%20%20Installation%20and%20Maintenance_NC_IV.docx