be incorporated in VCAT’s staff and member induction program and in the customer service training program be embedded in the Performance and Development Plans and Member Professional Development events. Action Measureable Responsibility Commencement target date Nominate at least three Disability At least three Manager, June 2018 Liaison Officers in the customer Disability Liaison Customer Service service, listings and people Officers are management areas to: nominated be a single point of contact for parties with disability attending a VCAT hearing and to give advice on what support is available assist with pre-visits to the venue if required ensure relevant information is included on the VCAT case file establish a knowledge base of information and support services to assist customers with a disability (for example, how to access Braille services) Establish a VCAT Disability VCAT Disability Principal March 2018 Reference Group, including staff, Reference Group is Registrar members and external stakeholders, established to report to the Diversity Steering One of VCAT Committee and inform service Disability Liaison developments Officers to be invited to participate at
be incorporated in VCAT’s staff and member induction program and in the customer service training program be embedded in the Performance and Development Plans and Member Professional Development events. Action Measureable target Responsibility Commencement date Nominate at least three Disability Liaison Officers in the customer service, listings and people management areas to: be a single point of contact for parties with disability attending a VCAT hearing and to give advice on what support is available assist with pre-visits to the venue if required ensure relevant information is included on the VCAT case file establish a knowledge base of information and support services to assist customers with a disability (for example, how to access Braille services) At least three Disability Liaison Officers are nominated Manager, Customer Service June 2018 Establish a VCAT Disability Reference Group, including staff, members and external stakeholders, to report to the Diversity Steering Committee and inform service developments VCAT Disability Reference Group is established One of VCAT Disability Liaison Officers to be invited to participate at Principal Registrar March 2018
VCAT-Accessibility-Action-Plan-2018-2022.docx