Keeping your medical aid information updated Once you have obtained the latest Medprax schemes file (SCH005.prx), save it to the correct location for Elixir to import From your Elixir main screen, select tools: import :Medprax options and press the <enter> key Your Elixir Medprax import screen is displayed. Complete your Medprax import as you normally by selecting your options on the start button Troubleshooting When you come across a situation you are unsure of, try these handy troubleshooting tips. Problem Resolution The healthbridge message statuses in your screen do account transactions Contact your support representative. not match those in your Healthsuite 3 message centre. This means that Healthsuite 3 is not running and needs to be You receive the following error started. To do this: message: Double click on the Healthsuite 3 shortcut on your desktop: Unable to connect to Healthsuite (code 02). Please restart Healthsuite Once it has opened, your healthbridge username and system password in the appropriate fields and click on ok. You may have clicked on exit You cannot find the Healthsuite window to maximise Healthsuite 3 will not close, but will only be seen as an icon next to the time on the taskbar, double click on this icon to open Healthsuite at any time
Keeping your medical aid information updated Once you have obtained the latest Medprax schemes file (SCH005.prx), save it to the correct location for Elixir to import From your Elixir main screen, select tools: import :Medprax options and press the <enter> key Your Elixir Medprax import screen is displayed. Complete your Medprax import as you normally by selecting your options on the start button Troubleshooting When you come across a situation you are unsure of, try these handy troubleshooting tips. Problem Resolution The healthbridge message statuses in your account transactions screen do not match those in your Healthsuite 3 message centre. Contact your support representative. You receive the following error message: Unable to connect to Healthsuite (code 02). Please restart Healthsuite This means that Healthsuite 3 is not running and needs to be started. To do this: Double click on the Healthsuite 3 shortcut on your desktop: Once it has opened, your healthbridge username and system password in the appropriate fields and click on ok. You cannot find the Healthsuite window to maximise You may have clicked on exit Healthsuite 3 will not close, but will only be seen as an icon next to the time on the taskbar, double click on this icon to open Healthsuite at any time
User%20Manual%20-%20Hs%203%20-%20Elixir.docx