Within own organization Outside own organization Geographically remote Customers May include: Colleagues Company and project management Clients Security measures May include: Access rights to Passwords; Access rights to outputs; Data consistency and back-up; Recovery plans EVIDENCE Critical aspect of Assessment requires evidence that the candidate: competency Used technical information systems and information technology Applied information technology (IT) Edited, formatted and checked information Resource implication The following resources should be provided: Computers Software and IT system Method of assessment Competency in this unit may be assessed through: Direct observation Oral interview and written test Context of Assessment may be assessed individually in the actual workplace or through accredited institution UNIT OF COMPETENCY: WORK IN A DIVERSE ENVIRONMENT UNIT CODE : 500311145 UNIT DESCRIPTOR : This unit of covers the knowledge, skills and attitudes required to work effectively in a workplace characterized by diversity in terms of religions, beliefs, races, ethnicities and other differences. PERFORMANCE CRITERIA REQUIRED ELEMENT REQUIRED SKILLS Italicized terms are elaborated KNOWLEDGE in the Range of Variables Cross-cultural Develop an Individual differences with Understanding communication skills individual’s clients, customers and cultural diversity in (i.e. different business cultural fellow workers are the workplace customs, beliefs, awareness recognized and respected Awareness of communication and sensitivity in accordance with individual cultures strategies) enterprise policies and and world geography Communication skills core values. Norms of behavior reading, writing, – for interacting and conversational skills
Within own organization Outside own organization Geographically remote Customers May include: Colleagues Company and project management Clients Security measures May include: Access rights to Passwords; Access rights to outputs; Data consistency and back-up; Recovery plans EVIDENCE Critical aspect of competency Assessment requires evidence that the candidate: Used technical information systems and information technology Applied information technology (IT) Edited, formatted and checked information Resource implication The following resources should be provided: Computers Software and IT system Method of assessment Competency in this unit may be assessed through: Direct observation Oral interview and written test Context of Assessment may be assessed individually in the actual workplace or through accredited institution UNIT OF COMPETENCY: WORK IN A DIVERSE ENVIRONMENT UNIT CODE : 500311145 UNIT DESCRIPTOR : This unit of covers the knowledge, skills and attitudes required to work effectively in a workplace characterized by diversity in terms of religions, beliefs, races, ethnicities and other differences. ELEMENT PERFORMANCE CRITERIA Italicized terms are elaborated in the Range of Variables REQUIRED KNOWLEDGE REQUIRED SKILLS Develop an individual’s cultural awareness and sensitivity Individual differences with clients, customers and fellow workers are recognized and respected in accordance with enterprise policies and core values. Understanding cultural diversity in the workplace Awareness of individual cultures and world geography Norms of behavior for interacting and Cross-cultural communication skills (i.e. different business customs, beliefs, communication strategies) Communication skills – reading, writing, conversational skills
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