This section gives the details of the contents of the basic, common, and core units of competency required for Transmission Line Installation and Maintenance NC IV. BASIC COMPETENCIES UNIT OF COMPETENCY: UTILIZE SPECIALIZED COMMUNICATION SKILLS UNIT CODE : 500311115 UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required to use specialized communication skills to meet specific needs of internal and internal clients, conduct interviews, facilitate group of discussions, and contribute to the development of communication strategies. PERFORMANCE CRITERIA REQUIRED ELEMENT REQUIRED SKILLS Italicized terms are elaborated in KNOWLEDGE the Range of Variables Meet common Specific communication Communication Full range of and specific needs of clients and process communication communication colleagues are identified and Dynamics of techniques needs of met groups and including: clients and Different approaches are different styles Full range of colleagues used to meet communication of group communication needs of clients and leadership Active listening colleagues Communication Feedback Conflict is addressed skills relevant to Interpretation promptly and in a timely way client groups Role and in a manner which does boundaries not compromise the standing setting of the organization Negotiation Establishing empathy Communication skills required to fulfill job as specified by the organization Contribute to Strategies for internal and Different range of the external dissemination of communication communication development of information are developed, strategies techniques communication promoted, implemented and Strategies in including: strategies reviewed as required negotiations Active listening Channels of communication and conflict Feedback are established and resolution Interpretation reviewed regularly Role Coaching in effective boundaries communication is provided setting Work related network and Negotiation relationship are maintained Establishing as necessary empathy Negotiation and conflict resolution strategies are skills required to used where required fulfill job roles as Communication with clients specified by the and colleagues is organization
This section gives the details of the contents of the basic, common, and core units of competency required for Transmission Line Installation and Maintenance NC IV. BASIC COMPETENCIES UNIT OF COMPETENCY: UTILIZE SPECIALIZED COMMUNICATION SKILLS UNIT CODE : 500311115 UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required to use specialized communication skills to meet specific needs of internal and internal clients, conduct interviews, facilitate group of discussions, and contribute to the development of communication strategies. ELEMENT PERFORMANCE CRITERIA Italicized terms are elaborated in the Range of Variables REQUIRED KNOWLEDGE REQUIRED SKILLS Meet common and specific communication needs of clients and colleagues Specific communication needs of clients and colleagues are identified and met Different approaches are used to meet communication needs of clients and colleagues Conflict is addressed promptly and in a timely way and in a manner which does not compromise the standing of the organization Communication process Dynamics of groups and different styles of group leadership Communication skills relevant to client groups Full range of communication techniques including: Full range of communication Active listening Feedback Interpretation Role boundaries setting Negotiation Establishing empathy Communication skills required to fulfill job as specified by the organization Contribute to the development of communication strategies Strategies for internal and external dissemination of information are developed, promoted, implemented and reviewed as required Channels of communication are established and reviewed regularly Coaching in effective communication is provided Work related network and relationship are maintained as necessary Negotiation and conflict resolution strategies are used where required Communication with clients and colleagues is Different communication strategies Strategies in negotiations and conflict resolution range of communication techniques including: Active listening Feedback Interpretation Role boundaries setting Negotiation Establishing empathy skills required to fulfill job roles as specified by the organization
TR-%20Transmission%20Line%20%20Installation%20and%20Maintenance_NC_IV.docx