Quality of the site bucket flush clean toilets, flush toilets, toilets, clear (toilet, pathway, clear clear and safe no toilet, no unclean toilet, pathways, recreation & resting pathways, pathways, shelters, no basic shelter protected project basic resting protected area, shelters, seating, clear for resting, no resting area and resting areas rain protection) pathway seat areas and shelters with and shelters shelters seats with seating with seating Value for money very little bit slightly too expensive expensive or expensive or not operating expensive fairly priced or very cheap little bit too or cheap cheap cheap Marketing Marketing material all material in product (brochure, business brochure or good description, photos, guest not operating nothing book only business condition few nice card updated and book, tours photos used description & maps) Local & International Worldwide distributors have coverage with work with distributors (distribution by hotel& no only few local both not operating some in NC, NZ bungalows, Key distributor contacts Traditional distributors and and internet distributors in Vila, NC, Australia distributors Australia, NZ, Europe) Advertising & web performance (main travel guides, VTO no Own web offices, main websites, VTO website + multichannel advertising VTO web site site, several Trip Advisor, Own not operating call center + distribution or internet only other web trip advisor +tradeshow website, Call center, presence sites provincial website Social Media, tradeshows) Operation Guide Quality (quality meets DoT good exceptional not basic service standard, of expression, qualified , but quality & some skills, not operating knowledge & poor hygiene still knowledge, customer quality English, bad information, custom minimal can service and customer customer care, tour guide communicate hygiene, service and
Quality of the site (toilet, pathway, recreation & resting area, shelters, seating, rain protection) project no toilet, no shelters, no clear pathway unclean toilet, basic shelter for resting, no seat clean toilets, clear pathways, basic resting area and shelters with seats bucket flush toilets, clear pathways, protected resting areas and shelters with seating flush toilets, clear and safe pathways, protected resting areas and shelters with seating Value for money not operating very expensive or very cheap expensive or cheap little bit expensive or little bit too cheap slightly too expensive or cheap fairly priced Marketing Marketing material (brochure, business photos, guest book, tours description & maps) not operating nothing book only product description, few nice photos brochure or business card all material in good condition updated and used Local & International distributors (distribution by hotel& bungalows, Key distributors in Vila, NC, Australia, NZ, Europe) not operating no distributor only few local contacts work with some distributors have distributors in NC, NZ and Australia Worldwide coverage with both Traditional and internet distributors Advertising & web performance (main travel guides, VTO offices, main websites, Trip Advisor, Own website, Call center, provincial website Social Media, tradeshows) not operating no advertising or internet presence VTO web site only VTO website + call center + trip advisor Own web site, several other web sites multichannel distribution +tradeshow Operation Guide Quality (quality of expression, knowledge & information, custom care, tour guide not operating not qualified , poor English, bad customer basic service but quality & hygiene still minimal meets DoT standard, some knowledge, can communicate good customer service and hygiene, exceptional skills, quality customer service and
vanuatu-tvet-for-tourism-end-of-year-report.docx