on how WorkCover WA achieved these objectives in 2010/11, read the Performance Highlights (p.14) and Report on Operations (p.35) sections. Figure 2: Alignment of WorkCover WA Strategic Plan with State Government Goal 3. In addition, WorkCover WA also contributes to State Government: Goal 2: and Economic Responsibility’ through its work in maintaining a ‘Financial cost/benefit balance as part of managing a viable workers’ compensation system Goal 4: on the Regions’ through an ongoing program of providing ‘Stronger information, education and services to employers and injured workers in regional areas Goal 5: and Environmental Responsibility’ by ensuring that the workers’ ‘Social compensation system is managed in a socially responsible manner for the long-term benefit of the State. WorkCover WA measures its performance through the delivery of two services: Service 1: Scheme Regulation (regulation of workers’ compensation scheme participants for compliance with legislative requirements) Service 2: Scheme Services (provision of effective and equitable dispute resolution and other services to scheme participants). These services are linked to key performance indicators (KPIs), which aim to achieve the agency level outcome of cost-effective worker’s compensation system that provides “a workers with financial compensation for, and effective management of, injuries arising out of, or in the course of their employment”. The KPIs comprise: effectiveness indicators which show the extent to which WorkCover WA achieved its agency level outcome Key Effectiveness Indicator 1.1 the number of non-compliance events – identified as a result of a claim on the General Account Key Effectiveness Indicator 1.2 the percentage of lost-time injuries – with an appropriate injury management response the percentage of user satisfaction Key Effectiveness Indicator 1.3 – with the dispute resolution system Key Effectiveness Indicator 1.4 the timeframes for resolving disputes – efficiency indicators represent the cost of the services delivered Key Efficiency Indicator 2.1 the average weighted cost per regulation – activity
on how WorkCover WA achieved these objectives in 2010/11, read the Performance Highlights (p.14) and Report on Operations (p.35) sections. Figure 2: Alignment of WorkCover WA Strategic Plan with State Government Goal 3. In addition, WorkCover WA also contributes to State Government: Goal 2: ‘Financial and Economic Responsibility’ through its work in maintaining a cost/benefit balance as part of managing a viable workers’ compensation system Goal 4: ‘Stronger on the Regions’ through an ongoing program of providing information, education and services to employers and injured workers in regional areas Goal 5: ‘Social and Environmental Responsibility’ by ensuring that the workers’ compensation system is managed in a socially responsible manner for the long-term benefit of the State. WorkCover WA measures its performance through the delivery of two services: Service 1: Scheme Regulation (regulation of workers’ compensation scheme participants for compliance with legislative requirements) Service 2: Scheme Services (provision of effective and equitable dispute resolution and other services to scheme participants). These services are linked to key performance indicators (KPIs), which aim to achieve the agency level outcome of “a cost-effective worker’s compensation system that provides workers with financial compensation for, and effective management of, injuries arising out of, or in the course of their employment”. The KPIs comprise: effectiveness indicators which show the extent to which WorkCover WA achieved its agency level outcome Key Effectiveness Indicator 1.1 – the number of non-compliance events identified as a result of a claim on the General Account Key Effectiveness Indicator 1.2 – the percentage of lost-time injuries with an appropriate injury management response Key Effectiveness Indicator 1.3 – the percentage of user satisfaction with the dispute resolution system Key Effectiveness Indicator 1.4 – the timeframes for resolving disputes efficiency indicators represent the cost of the services delivered Key Efficiency Indicator 2.1 – the average weighted cost per regulation activity
WorkCoverWA_Annual_Report_201011-Word.docx