Determine whether the person has, in fact, used the system in the past; Determine what e-mail they used in the prior system; Determine whether the account has a complete listing of the courses The following sections describe how to achieve each of these objectives. Determine whether the person used the system in the past Just because a person believes they have completed courses related to the product in the past does not mean they have actually participated in the USAF TEACH program. These steps will help establish whether the person is in the system Check Action Ask if the person has participated in If they do not know what the ESOHTN the program program is, perform the following: “ESOHTN” Request the name of the program under which they would have completed the courses. Request the names of courses they completed. Request the Installation name they belonged to when they completed the course. Request the name of their Training Manager. If the person is of the ESOHTN program proceed to the process of confirming e-mail address. Send the information collected to a Tier II ticket for analysis. Find the account they used in the system If the person is confident that they completed courses under the ESOHTN system, attempt to find out the previous e-mail address. The ESOHTN email in the system will need to be used when the person loads their ESOHTN transcipt. Check Action Establish what e-mail address the Using the Member Search feature, search for person might have used in the the e-mail address. previous system. If the e-mail address displays, it is likely that the person the e-mail address in the password reset mechanism.
Determine whether the person has, in fact, used the system in the past; Determine what e-mail they used in the prior system; Determine whether the account has a complete listing of the courses The following sections describe how to achieve each of these objectives. Determine whether the person used the system in the past Just because a person believes they have completed courses related to the product in the past does not mean they have actually participated in the USAF TEACH program. These steps will help establish whether the person is in the system Check Action Ask if the person has participated in the “ESOHTN” program If they do not know what the ESOHTN program is, perform the following: Request the name of the program under which they would have completed the courses. Request the names of courses they completed. Request the Installation name they belonged to when they completed the course. Request the name of their Training Manager. If the person is of the ESOHTN program proceed to the process of confirming e-mail address. Send the information collected to a Tier II ticket for analysis. Find the account they used in the system If the person is confident that they completed courses under the ESOHTN system, attempt to find out the previous e-mail address. The ESOHTN email in the system will need to be used when the person loads their ESOHTN transcipt. Check Action Establish what e-mail address the person might have used in the previous system. Using the Member Search feature, search for the e-mail address. If the e-mail address displays, it is likely that the person the e-mail address in the password reset mechanism.
USAF-TEACH-LearningBuilder-Training-Guide.docx