with guidance from the supervisor case circumstances employment for clients Implement aspects of client case Refers complex cases and issues Researches program options to plans to more senior staff and other develop recommendations service providers Works with clients in a range of settings Works with clients in a range of settings Works as part of a team in dealing with crisis intervention Works with others to coordinate client programs Accountability and Frameworks Provides direct client care, case Provides advice, expertise, support Co-ordinates case management Overall responsibility for the management, practical advice, and training to direct care staff advice relating to individual case operation of the unit or program. assistance and client support and plans to peers, and internal and Ensure case plans are followed by Decisions are authoritative and not supervision services external stakeholders direct care staff including leave usually subject to intervention Maintains accurate client records programs Ensures case management Manages staff and resources for a processes are in place and Makes decisions and solves Participates in planning, unit or program standards are met. problems based on knowledge implementing and reviewing gained from formal training and programs and services Solves problems by applying the application and interpretation sound judgment and professional Assesses clients and recommends of precedents, policies and expertise appropriate type and level of standards service for clients Participates in developing and Selects and applies a variety of evaluating client service delivery Selects from a variety of work practices and techniques and treatment strategies techniques, systems, methods or common to the work area procedures Conducts supervision sessions for Refers more complex problems to a team of direct care staff Modifies or adapts practices the supervisor for resolution within the work area that have limited impact
with guidance from the supervisor Implement aspects of client case plans Works with clients in a range of settings Works as part of a team in dealing with crisis intervention Works with others to coordinate client programs case circumstances Refers complex cases and issues to more senior staff and other service providers Works with clients in a range of settings employment for clients Researches program options to develop recommendations Accountability and Frameworks Provides direct client care, case management, practical advice, assistance and client support and supervision services Maintains accurate client records Makes decisions and solves problems based on knowledge gained from formal training and the application and interpretation of precedents, policies and standards Selects and applies a variety of work practices and techniques common to the work area Refers more complex problems to the supervisor for resolution Provides advice, expertise, support and training to direct care staff Ensure case plans are followed by direct care staff including leave programs Participates in planning, implementing and reviewing programs and services Assesses clients and recommends appropriate type and level of service for clients Selects from a variety of techniques, systems, methods or procedures Modifies or adapts practices within the work area that have limited impact Co-ordinates case management advice relating to individual case plans to peers, and internal and external stakeholders Ensures case management processes are in place and standards are met. Solves problems by applying sound judgment and professional expertise Participates in developing and evaluating client service delivery and treatment strategies Conducts supervision sessions for a team of direct care staff Overall responsibility for the operation of the unit or program. Decisions are authoritative and not usually subject to intervention Manages staff and resources for a unit or program
VPS-Enterprise-Agt-2016.docx