10:30-11: Practice Active Listening Partner exercise 6: One partner shares their side of their personal conflict. Truly listen for two minutes as they describe why the conflict was difficult for them. Partners can only ask open-ended questions. Be present, not strategic. Make eye contact. Use non-verbal encouragement. how this was for you. 11-11:05: Break 11:05 11:30: Note-Taking During Opening – Taking Notes During Opening: Only identify interests through levels of feeling and messages Only put interests on note form right now to create agenda—rest will be filled in during negotiation. Purpose of taking notes? Parties’ Opening Statement Note-Taking Form Alex Interests Clare Interests Notes I Thinks she’s doesn’t work hard ? Hasn’t received any enough management support ? Wishes she would do more I Applied for trainings, but work always told she was needed in her current position Wishes she could work faster C Doesn’t like her secretary Wants to have her move up be A She wants to move up to be a a boss boss ? She was hired to move into Admits she got frustrated and management up” “gave O Willing to give her paid O Would like to try to be a for a 2-day mngmt seminar Project Manager to show them she’s ready to recommit I: Interest or Issue
10:30-11: Practice Active Listening Partner exercise 6: One partner shares their side of their personal conflict. Truly listen for two minutes as they describe why the conflict was difficult for them. Partners can only ask open-ended questions. Be present, not strategic. Make eye contact. Use non-verbal encouragement. how this was for you. 11-11:05: Break 11:05 – 11:30: Note-Taking During Opening Taking Notes During Opening: Only identify interests through levels of feeling and messages Only put interests on note form right now to create agenda—rest will be filled in during negotiation. Purpose of taking notes? Parties’ Opening Statement Note-Taking Form Alex Interests Clare Notes Interests I Thinks she’s doesn’t work hard enough ? Hasn’t received any management support ? Wishes she would do more work I Applied for trainings, but always told she was needed in her current position Wishes she could work faster C Doesn’t like her secretary Wants to have her move up be a boss A She wants to move up to be a boss ? She was hired to move into management Admits she got frustrated and “gave up” O Willing to give her paid for a 2-day mngmt seminar O Would like to try to be a Project Manager to show them she’s ready to recommit I: Interest or Issue
TrainingScript2014.docx