BASIC COMPETENCIES 32 hrs Unit of Learning Learning Content Practical Activities Assessment Nominal Methodology Competency Outcomes (Required Knowledge) (Required Skills) Approach Duration 1. Lead 1.1 Communicate Method of communication Expressing One self Group Written Test 2 workplace information Communication skills Practice on Public speaking discussion Interview communication workplace Communication tools Written activities on Role Play Observation processes. Questioning techniques workplace process Brainstorming . Demonstration 1.2 Lead Method/technique of Written and Electronic Written Test 2 workplace discussion communication activities handout/ Demonstration discussions How to lead discussion Debate Exercises module How to solicit response Discussion Role Play 1.3 Identify and Identify problems and Resolving conflict in the Brainstorming Interviews 2 hours communicate issues workplace Self-paced Written exam issues arising Organizing information on Making a report about handout/ Demonstration in the problem and issues problem and issues module workplace Relating problems and Practice communication Role Play issues model Self-paced Communication barriers handout/ affecting workplace module discussions 2. Lead small Provide team Communication skills Evaluate the success factors Self-paced Written 2 hours teams leadership. required for leading small in the contribution of the handout/ Oral team personnel in the module Questioning Skills and techniques in implementation of the safety, Role Play Demonstration promoting team building quality and environmental Case Study Negotiating skills objectives of the company Up to date dissemination of Practice leadership activities instruction and Teambuilding activities requirements to members simple negotiation Art of listening and treating strategy on workplace issues individual team members Role play on communication concern model and the art of listening
BASIC COMPETENCIES 32 hrs Unit of Competency Learning Outcomes Learning Content (Required Knowledge) Practical Activities (Required Skills) Methodology Assessment Approach Nominal Duration 1. Lead workplace communication 1.1 Communicate information workplace processes. . Method of communication Communication skills Communication tools Questioning techniques Expressing One self Practice on Public speaking Written activities on workplace process Group discussion Role Play Brainstorming Demonstration Written Test Interview Observation 2 1.2 Lead workplace discussions Method/technique of discussion How to lead discussion How to solicit response Written and Electronic communication activities Debate Exercises handout/ module Discussion Role Play Written Test Demonstration 2 1.3 Identify and communicate issues arising in the workplace Identify problems and issues Organizing information on problem and issues Relating problems and issues Communication barriers affecting workplace discussions Resolving conflict in the workplace Making a report about problem and issues Practice communication model Brainstorming Self-paced handout/ module Role Play Self-paced handout/ module Interviews Written exam Demonstration 2 hours 2. Lead small teams Provide team leadership. Communication skills required for leading small team Skills and techniques in promoting team building Negotiating skills Up to date dissemination of instruction and requirements to members Art of listening and treating individual team members concern Evaluate the success factors in the contribution of the personnel in the implementation of the safety, quality and environmental objectives of the company Practice leadership activities Teambuilding activities simple negotiation strategy on workplace issues Role play on communication model and the art of listening Self-paced handout/ module Role Play Case Study Written Oral Questioning Demonstration 2 hours
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