Unit of Competency : LEAD WORKPLACE COMMUNICATION Unit Code : 500311109 This unit covers the knowledge, skills and attitudes required Unit descriptor : to lead in the dissemination and discussion of ideas, information and issues in the workplace. Context of this unit : This unit is adopted from the basic competencies for National Certificate Level III. In the context of the Trainers Methodology (TM), the term in this unit would be understood to mean “workplace” “training/learning environment.” PERFORMANCE CRITERIA REQUIRED ELEMENT Italicized are KNOWLEDGE AND REQUIRED elaborated in the ATTITUDE Range Statement 1. Communicate 1.1 Appropriate Organization Organize information communication information requirements for about method is selected Convey intended written and workplace 1.2 Multiple operations meaning electronic processes involving several Participate in communication topics areas are variety of methods communicated workplace Effective verbal accordingly discussions 1.3 Questions are used to Comply with communication gain extra information organization methods 1.4 Correct sources of requirements for Non-verbal information are the use of written gestures identified and electronic Face to face 1.5 Information is communication Speaking to selected and methods groups organized correctly 1.6 Verbal and written Using reporting is telephone undertaken when Written required Internet 1.7 Communication skills are maintained in all situations 2. Lead 2.1 Response to Facilitating Communication workplace workplace issues are workplace skills required for discussion sought discussion leading teams 2.2 Response to Action planning in Informal workplace issues are the workplace performance provided immediately Managing counseling skills 2.3 Constructive workplace Team building contributions are dynamics skills made to workplace Negotiating skills discussions on such
Unit of Competency : LEAD WORKPLACE COMMUNICATION Unit Code : 500311109 Unit descriptor : This unit covers the knowledge, skills and attitudes required to lead in the dissemination and discussion of ideas, information and issues in the workplace. Context of this unit : This unit is adopted from the basic competencies for National Certificate Level III. In the context of the Trainers Methodology (TM), the term “workplace” in this unit would be understood to mean “training/learning environment.” ELEMENT PERFORMANCE CRITERIA Italicized are elaborated in the Range Statement REQUIRED KNOWLEDGE AND ATTITUDE REQUIRED 1. Communicate information about workplace processes 1.1 Appropriate communication method is selected 1.2 Multiple operations involving several topics areas are communicated accordingly 1.3 Questions are used to gain extra information 1.4 Correct sources of information are identified 1.5 Information is selected and organized correctly 1.6 Verbal and written reporting is undertaken when required 1.7 Communication skills are maintained in all situations Organization requirements for written and electronic communication methods Effective verbal communication methods Non-verbal gestures Face to face Speaking to groups Using telephone Written Internet Organize information Convey intended meaning Participate in variety of workplace discussions Comply with organization requirements for the use of written and electronic communication methods 2. Lead workplace discussion 2.1 Response to workplace issues are sought 2.2 Response to workplace issues are provided immediately 2.3 Constructive contributions are made to workplace discussions on such Facilitating workplace discussion Action planning in the workplace Managing workplace dynamics Communication skills required for leading teams Informal performance counseling skills Team building skills Negotiating skills
TR-%20TM%20Level%20I%20(In-Company%20Trainer).docx