Complaints—billing AER AER NT Complaints—energy AER AER NT marketing Complaints—customer AER AER NT transfers Complaints - Hardship NT quarterly NT Complaints—Other AER AER NT Handling customers experiencing payment difficulties Number of small customers repaying an AER AER Region energy bill debt Average amount of energy bill debt for small AER AER Region customers Amount of residential AER AER Region customer energy bill debt Number of residential customers on a payment AER AER Region plan Number of residential customers who AER AER Region successfully completed payment plan Pre-payment meters Meter type / Number of customers by type NT Quarterly Region Number of PPM customers a PPM system capable of AER AER Region detecting and reporting self-disconnections Total number of PPM AER AER Region customers self-disconnected Average duration of self-disconnection AER AER Region events De-energisation (disconnection) and Re-energisation (reconnection) Number of customers AER AER Region disconnected for non-payment Number of customers reconnected within 7 days AER AER Region of disconnection number of residential customers AER AER Region reconnected in the same name at the same address Hardship Program Number of customers on Region a retailer’s hardship AER AER program Average debt upon entry Region into the hardship AER AER program Levels of debt of Region customers entering the AER AER hardship program Average debt of hardship Region AER AER program customers Number of customers Region exiting the hardship AER AER program Reasons for customers Region exiting the hardship AER AER program
Complaints—billing AER AER NT Complaints—energy marketing AER AER NT Complaints—customer transfers AER AER NT Complaints - Hardship NT quarterly NT Complaints—Other AER AER NT Handling customers experiencing payment difficulties Number of small customers repaying an energy bill debt AER AER Region Average amount of energy bill debt for small customers AER AER Region Amount of residential customer energy bill debt AER AER Region Number of residential customers on a payment plan AER AER Region Number of residential customers who successfully completed payment plan AER AER Region Pre-payment meters Number of customers by type NT Quarterly Meter type / Region Number of PPM customers a PPM system capable of detecting and reporting self-disconnections AER AER Region Total number of PPM customers self-disconnected AER AER Region Average duration of self-disconnection events AER AER Region De-energisation (disconnection) and Re-energisation (reconnection) Number of customers disconnected for non-payment AER AER Region Number of customers reconnected within 7 days of disconnection AER AER Region number of residential customers reconnected in the same name at the same address AER AER Region Hardship Program Number of customers on a retailer’s hardship program AER AER Region Average debt upon entry into the hardship program AER AER Region Levels of debt of customers entering the hardship program AER AER Region Average debt of hardship program customers AER AER Region Number of customers exiting the hardship program AER AER Region Reasons for customers exiting the hardship program AER AER Region
UC-EIP-CODE-1017.docx