Integrity Quality consciousness 4. Engage in Process improvement Total Quality quality procedures are improvement participated in relative to workplace Methods of quality assignment improvement Work is carried out in Methods of accordance with monitoring process improvement customer procedures satisfaction Services are Procedures in delivered in improving quality of accordance with customer service: ethical standards Assessment of Quality service is clients’ needs monitored to ensure Monitoring quality client satisfaction of service Client’s needs are Identification of assessed through needed conduct of improvement of researches, focus quality group discussions, Reporting of and satisfaction findings and surveys/interviews recommendations Trainings, e. Intervention to orientations, and improve quality exposures are service to clients rendered to ensure Professional and understanding/ ethical standards in familiarization on delivering services products, services to clients and programs Work values and ethics: Quality consciousness Integrity Commitment
Integrity Quality consciousness 4. Engage in quality improvement Process improvement procedures are participated in relative to workplace assignment Work is carried out in accordance with process improvement procedures Services are delivered in accordance with ethical standards Quality service is monitored to ensure client satisfaction Client’s needs are assessed through conduct of researches, focus group discussions, and satisfaction surveys/interviews Trainings, orientations, and exposures are rendered to ensure understanding/ familiarization on products, services and programs Total Quality Methods of quality improvement Methods of monitoring customer satisfaction Procedures in improving quality of customer service: Assessment of clients’ needs Monitoring quality of service Identification of needed improvement of quality Reporting of findings and recommendations e. Intervention to improve quality service to clients Professional and ethical standards in delivering services to clients Work values and ethics: Quality consciousness Integrity Commitment
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