Billing Accuracy Customer Satisfaction Survey Results Safety Public Safety Component A Public Awareness of Electrical Safety – Component B Compliance with Ontario Regulation 22/04 – Component C Serious Electrical Incident Index – System Reliability Average Number of Hours that Power to a Customer is Interrupted Average Number of Times that Power to a Customer is Interrupted
Billing Accuracy Customer Satisfaction Survey Results Safety Public Safety Component A – Public Awareness of Electrical Safety Component B – Compliance with Ontario Regulation 22/04 Component C – Serious Electrical Incident Index System Reliability Average Number of Hours that Power to a Customer is Interrupted Average Number of Times that Power to a Customer is Interrupted
2015_Scorecard_MDA_Template_20160728.docx