132,000 calls answered by Legal Help 5% increase in priority clients (unique) accessing grants of aid and duty lawyer services as a percentage of total clients by service type. (c) To provide to the community improved access >80% overall satisfaction rating in client survey to justice and legal remedies >50% of service improvements identified through complaint-handling are implemented within six weeks >80% of community legal education sessions targeted to vulnerable client groups or organisations/individuals that work with vulnerable groups (such as children and young people, people (d) to pursue innovative means of providing legal from culturally and linguistically diverse backgrounds, aid directed at minimising the need for individual people with a disability and indigenous people). legal services in the community 30% increase in website sessions for Find legal answers
(c) To provide to the community improved access to justice and legal remedies 132,000 calls answered by Legal Help 5% increase in priority clients (unique) accessing grants of aid and duty lawyer services as a percentage of total clients by service type. >80% overall satisfaction rating in client survey >50% of service improvements identified through complaint-handling are implemented within six weeks (d) to pursue innovative means of providing legal aid directed at minimising the need for individual legal services in the community >80% of community legal education sessions targeted to vulnerable client groups or organisations/individuals that work with vulnerable groups (such as children and young people, people from culturally and linguistically diverse backgrounds, people with a disability and indigenous people). 30% increase in website sessions for Find legal answers
vla-business-plan-2016-17.docx