Competencies Volunteer & Peer Mentor Coordinator Competency Definition Level Oral communication Communicates in a way that Level C - Communicates effectively is unambiguous using in all situations and environments appropriate terminology and and supports others to effectively non-verbal communication, express themselves providing accurate data that influences and informs the recipient. Written communication Expresses ideas clearly in a Level C - Actively supports others well structured manner, in their written communications. using correct grammar and Corrects and amends texts of appropriate terminology. others. Uses a variety of media. Coaching and motivating Directing and guiding others Level C - When collaborating with in the performance of their others, stimulates and contributes tasks. Establishing a spirit of actively to the provision of mutual working together to set and feedback and support aimed at achieve goals. fostering individual development Planning and organising Use good planning skills to Level C - Demonstrates good deliver results. Stipulating service management skills to the time and resources deliver on cost, quality and needed to achieve the timescales. Encourages and results coordinates others to effectively plan and organise effectively Commercial Demonstrating business Level B - Applies business acumen and commercial awareness to own decision making including when making decisions. an awareness of new opportunities Leadership Directing and guiding Level B - Provides independent employees in the direction and guidance to others in performance of their jobs; the performance of their tasks employing management styles and methods which are tailored to the employee/team and situation in question. Actively focused on Level B - Manages priorities to achieving results and achieve agreed outcomes and Results Orientation objectives. takes timely action to ensure no delays Shows awareness of the Level C -Give others feedback on diversity of those they work the effectiveness with which they with and for and is aware of respond to differences in needs Sensitivity their own influence both. and feelings and raises the issue Recognises the impact of sensitively when considering the own behaviour on others. skills of team members.
Competencies Volunteer & Peer Mentor Coordinator Competency Definition Level Oral communication Communicates in a way that is unambiguous using appropriate terminology and non-verbal communication, providing accurate data that influences and informs the recipient. Level C - Communicates effectively in all situations and environments and supports others to effectively express themselves Written communication Expresses ideas clearly in a well structured manner, using correct grammar and appropriate terminology. Uses a variety of media. Level C - Actively supports others in their written communications. Corrects and amends texts of others. Coaching and motivating Directing and guiding others in the performance of their tasks. Establishing a spirit of working together to set and achieve goals. Level C - When collaborating with others, stimulates and contributes actively to the provision of mutual feedback and support aimed at fostering individual development Planning and organising Use good planning skills to deliver results. Stipulating the time and resources needed to achieve the results Level C - Demonstrates good service management skills to deliver on cost, quality and timescales. Encourages and coordinates others to effectively plan and organise effectively Commercial Demonstrating business and commercial awareness when making decisions. Level B - Applies business acumen to own decision making including an awareness of new opportunities Leadership Directing and guiding employees in the performance of their jobs; employing management styles and methods which are tailored to the employee/team and situation in question. Level B - Provides independent direction and guidance to others in the performance of their tasks Results Orientation Actively focused on achieving results and objectives. Level B - Manages priorities to achieve agreed outcomes and takes timely action to ensure no delays Sensitivity Shows awareness of the diversity of those they work with and for and is aware of their own influence both. Recognises the impact of own behaviour on others. Level C -Give others feedback on the effectiveness with which they respond to differences in needs and feelings and raises the issue sensitively when considering the skills of team members.
WIP-Volunteer-Community-Programme-Coordinator.docx