We will keep you We will keep you We will work with We will look to We will implement PROMISE TO THE PUBLIC informed. informed, listen to you to ensure that you for direct what you decide. and acknowledge your concerns advice and concerns and and issues are innovation in provide feedback directly reflected formulating on how public in the alternatives solutions and input influenced developed and incorporate your the decision. provide feedback advice and on how public recommendations input influenced into the decisions the decision. to the maximum extent possible. EXAMPLE Fact sheets Public comment Workshops Citizen Advisory Citizen juries Websites Focus groups Deliberate polling committees Ballots Open houses Surveys Delegated Public meetings decisions Participatory decision-making Standard 2 of Australian Safety and Quality Standards for Health Care Criteria for Partnering with Consumers’ Standard: Consumer partnership in service planning Governance structures are in place to form partnerships with consumers and/or carers. Consumer partnership in designing care Consumers and/or carers are supported by the health service organisation to actively participate in the improvement of the patient experience and patient health outcomes. Consumer partnership in service measurement and evaluation Consumers and/or carers receive information on the health service organisation’s performance and contribute to the ongoing monitoring, measurement and evaluation of performance for continuous quality improvement. .
PROMISE TO THE PUBLIC We will keep you informed. We will keep you informed, listen to and acknowledge concerns and provide feedback on how public input influenced the decision. We will work with you to ensure that your concerns and issues are directly reflected in the alternatives developed and provide feedback on how public input influenced the decision. We will look to you for direct advice and innovation in formulating solutions and incorporate your advice and recommendations into the decisions to the maximum extent possible. We will implement what you decide. EXAMPLE Fact sheets Websites Open houses Public comment Focus groups Surveys Public meetings Workshops Deliberate polling Citizen Advisory committees Participatory decision-making Citizen juries Ballots Delegated decisions Standard 2 of Australian Safety and Quality Standards for Health Care Criteria for Partnering with Consumers’ Standard: Consumer partnership in service planning Governance structures are in place to form partnerships with consumers and/or carers. Consumer partnership in designing care Consumers and/or carers are supported by the health service organisation to actively participate in the improvement of the patient experience and patient health outcomes. Consumer partnership in service measurement and evaluation Consumers and/or carers receive information on the health service organisation’s performance and contribute to the ongoing monitoring, measurement and evaluation of performance for continuous quality improvement. .
2015-Report-Disability-Health-Network-Commitment-to-Inclusive-Engagement.docx