Faulty street lights—Country Areas Number of reported street light faults 4 149 Occasions where repairs not completed on or before agreed date (within 10 days) 12 Compensation paid to customers $425 Timeliness of appointments Total number of appointments 30 214 number of appointments with customers where a representative of SAPN is 2 more than 15 minutes late Compensation paid to customers $50 Table A.4: Duration of supply interruptions, 2015–16 (SA Power Networks) System Average Interruption Duration Index (SAIDI) CBD Feeder 2.3 Urban Feeder 97.9 Short Rural Feeder 174.8 Long Rural Feeder 289.4 SAIDI TOTAL 139.0 Percentage contribution of planned interruptions to state-wide SAIDI 36% Number of customers who experienced a supply interruption greater than 12 hours 2 964 but less than or equal to 15 hours Compensation paid to customers who experienced a supply interruption greater $294 600 than 12 hours but less than or equal to 15 hours Number of customers who experienced a supply interruption greater than 15 hours 3630 but less than or equal to 18 hours Compensation paid to customers who experienced a supply interruption greater $544 500 than 15 hours but less than or equal to 18 hours Number of customers who experienced a supply interruption greater than 18 hours 3051 but less than or equal to 24 hours Compensation paid to customers who experienced a supply interruption greater $610 200 than 18 hours but less than or equal to 24 hours Number of customers who experienced a supply interruption greater than 24 hours 1 049 Compensation paid to customers who experienced a supply interruption greater $424 845 than 24 hours amounts paid to customers for duration of supply interruptions exceeding the $1 905 605 threshold amount
Faulty street lights—Country Areas Number of reported street light faults 4 149 Occasions where repairs not completed on or before agreed date (within 10 days) 12 Compensation paid to customers $425 Timeliness of appointments Total number of appointments 30 214 number of appointments with customers where a representative of SAPN is more than 15 minutes late 2 Compensation paid to customers $50 Table A.4: Duration of supply interruptions, 2015–16 (SA Power Networks) System Average Interruption Duration Index (SAIDI) CBD Feeder 2.3 Urban Feeder 97.9 Short Rural Feeder 174.8 Long Rural Feeder 289.4 SAIDI TOTAL 139.0 Percentage contribution of planned interruptions to state-wide SAIDI 36% Number of customers who experienced a supply interruption greater than 12 hours but less than or equal to 15 hours 2 964 Compensation paid to customers who experienced a supply interruption greater than 12 hours but less than or equal to 15 hours $294 600 Number of customers who experienced a supply interruption greater than 15 hours but less than or equal to 18 hours 3630 Compensation paid to customers who experienced a supply interruption greater than 15 hours but less than or equal to 18 hours $544 500 Number of customers who experienced a supply interruption greater than 18 hours but less than or equal to 24 hours 3051 Compensation paid to customers who experienced a supply interruption greater than 18 hours but less than or equal to 24 hours $610 200 Number of customers who experienced a supply interruption greater than 24 hours 1 049 Compensation paid to customers who experienced a supply interruption greater than 24 hours $424 845 amounts paid to customers for duration of supply interruptions exceeding the threshold amount $1 905 605
201516%20AER%20Annual%20report%20on%20the%20performance%20of%20the%20retail%20energy%20market.DOCX