of business personnel performing this performance indicator. PRINCIPLES OF HOSPITALITY AND TOURISM Participant: _____________________ I.D. Number: ____________________ JUDGE’S EVALUATION FORM SAMPLE SCENARIO INSTRUCTIONAL AREA Customer Relations Did the participant: Little/No Below Exceeds Judged Expectations Expectations Expectations PERFORMANCE INDICATORS Explain the nature of positive customer 1. 0-1-2-3-4-5 6-7-8-9-10 11-12-13-14 15-16-17-18 relations? Demonstrate a customer-service 2. 0-1-2-3-4-5 6-7-8-9-10 11-12-13-14 15-16-17-18 mindset? 3. Develop a rapport with customers? 0-1-2-3-4-5 6-7-8-9-10 11-12-13-14 15-16-17-18 Determine ways of reinforcing the 4. company’s image through employee 0-1-2-3-4-5 6-7-8-9-10 11-12-13-14 15-16-17-18 performance? 21st CENTURY SKILLS Reason effectively and use systems 5. 0-1 2-3 4-5 6-7 thinking? 6. Communicate clearly? 0-1 2-3 4-5 6-7 7. Show evidence of creativity? 0-1 2-3 4-5 6-7 Overall impression and responses to 8. 0-1 2-3 4-5 6-7 the judge’s questions TOTAL SCORE
of business personnel performing this performance indicator. PRINCIPLES OF HOSPITALITY AND TOURISM Participant: _____________________ JUDGE’S EVALUATION FORM I.D. Number: ____________________ SAMPLE SCENARIO INSTRUCTIONAL AREA Customer Relations Did the participant: Little/No Below Expectations Expectations Exceeds Expectations Judged PERFORMANCE INDICATORS 1. Explain the nature of positive customer relations? 0-1-2-3-4-5 6-7-8-9-10 11-12-13-14 15-16-17-18 2. Demonstrate a customer-service mindset? 0-1-2-3-4-5 6-7-8-9-10 11-12-13-14 15-16-17-18 3. Develop a rapport with customers? 0-1-2-3-4-5 6-7-8-9-10 11-12-13-14 15-16-17-18 4. Determine ways of reinforcing the company’s image through employee performance? 0-1-2-3-4-5 6-7-8-9-10 11-12-13-14 15-16-17-18 21st CENTURY SKILLS 5. Reason effectively and use systems thinking? 0-1 2-3 4-5 6-7 6. Communicate clearly? 0-1 2-3 4-5 6-7 7. Show evidence of creativity? 0-1 2-3 4-5 6-7 8. Overall impression and responses to the judge’s questions 0-1 2-3 4-5 6-7 TOTAL SCORE
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