SECTION 2: COMPETENCY STANDARDS This section gives the details of the contents of the basic, common, and core units of competency required for Mechatronics Servicing NC IV. BASIC COMPETENCIES UNIT OF COMPETENCY: UTILIZE SPECIALIZED COMMUNICATION SKILLS UNIT CODE : 500311115 UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required to use specialized communication skills to meet specific needs of internal and internal clients, conduct interviews, facilitate group of discussions, and contribute to the development of communication strategies. PERFORMANCE CRITERIA REQUIRED ELEMENT REQUIRED SKILLS Italicized are elaborated in the KNOWLEDGE Range of Variables Meet common Specific communication Communication Full of and specific of clients and colleagues are process communication communication identified and met Dynamics of techniques including: needs of Different approaches are groups and Full range of clients and used to meet communication different styles of communication colleagues needs of clients and leadership Active listening colleagues Communication Feedback Conflict is addressed skills relevant to Interpretation promptly and in a timely way client groups Role boundaries and in a manner which does setting not compromise the standing Negotiation of the organization Establishing empathy Communication skills required to fulfill job roles as specified by the organization Contribute to Strategies for internal and Different Full range of the external dissemination of communication communication development of information are developed, strategies techniques including: communication promoted, implemented and Strategies in Active listening strategies reviewed as required negotiations and Feedback Channels of communication conflict resolution Interpretation are established and Role boundaries reviewed regularly setting Coaching in effective Negotiation communication is provided Establishing Work related network and empathy relationship are maintained Communication skills as necessary required to fulfill job Negotiation and conflict roles as specified by resolution strategies are the organization used where required
SECTION 2: COMPETENCY STANDARDS This section gives the details of the contents of the basic, common, and core units of competency required for Mechatronics Servicing NC IV. BASIC COMPETENCIES UNIT OF COMPETENCY: UTILIZE SPECIALIZED COMMUNICATION SKILLS UNIT CODE : 500311115 UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required to use specialized communication skills to meet specific needs of internal and internal clients, conduct interviews, facilitate group of discussions, and contribute to the development of communication strategies. ELEMENT PERFORMANCE CRITERIA Italicized are elaborated in the Range of Variables REQUIRED KNOWLEDGE REQUIRED SKILLS Meet common and specific communication needs of clients and colleagues Specific communication of clients and colleagues are identified and met Different approaches are used to meet communication needs of clients and colleagues Conflict is addressed promptly and in a timely way and in a manner which does not compromise the standing of the organization Communication process Dynamics of groups and different styles of leadership Communication skills relevant to client groups Full of communication techniques including: Full range of communication Active listening Feedback Interpretation Role boundaries setting Negotiation Establishing empathy Communication skills required to fulfill job roles as specified by the organization Contribute to the development of communication strategies Strategies for internal and external dissemination of information are developed, promoted, implemented and reviewed as required Channels of communication are established and reviewed regularly Coaching in effective communication is provided Work related network and relationship are maintained as necessary Negotiation and conflict resolution strategies are used where required Different communication strategies Strategies in negotiations and conflict resolution Full range of communication techniques including: Active listening Feedback Interpretation Role boundaries setting Negotiation Establishing empathy Communication skills required to fulfill job roles as specified by the organization
TR-Mechatronics%20Servicing%20NC%20IV.docx