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Differences are responded to in a sensitive and considerate manner Diversity is accommodated using appropriate verbal and nonverbal communication. Actions/decisions are maintained consistent with legislative requirements and enterprise guidelines. dialogue with specific groups (e.g., Muslims and other non-Christians, tribes/ethnic groups, foreigners) Different methods of verbal and communication in a multicultural setting Enterprise policies on workplace diversity (Workplace Diversity Policy) Affective skills – establishing rapport and empathy, understanding, etc. Active Listening Openness and flexibility in communication Giving/receiving feedback Identifying/ Recognizing diverse groups in the workplace and community as defined by divergent culture, religion, traditions and practices Work effectively in an environment that acknowledges and values cultural diversity Knowledge, skills and experiences of others are recognized and documented in relation to team objectives. Fellow workers are encouraged to utilize and their specific qualities, skills or backgrounds with other team members and clients to enhance work outcomes. Relations with customers and clients are maintained to show that diversity is valued by the business. Recognizing and explaining the of diversity in the economy and society in terms of Workforce development The country’s place in the global economy Innovation Social justice Recognizing the importance of inclusiveness in a diverse environment Developing a shared vision and understanding of and commitment to team, departmental, and organizational goals and objectives Strategies for customer service excellence Cross-cultural communication skills Communication skills – reading, writing, conversational skills Affective skills – establishing rapport and empathy, understanding, etc. Active Listening Openness and flexibility in communication Giving/receiving feedback Identifying/ Recognizing diverse groups in the workplace and community as defined by divergent culture, religion, traditions and practices Teamwork and collaboration skills Intercultural relations and mutual acceptance service excellence
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