4.3.1 Service improvement Your service notifies complainants of any notification to complainant specific changes or improvements made as a result of their complaint. 4.3.2 Further options of Your service informs the complainant of further review avenues of review if they are not satisfied with the outcome of the complaint process conducted by the service. 4.4 Record of response Your service records the following complaint information in Datix CFM: action, completion milestone dates and outcome/s recommendations for improvement 4.5 Closing the loop Where appropriate service staff and senior management are informed of the outcome of the investigation, response and suggested improvements. Step 5 Service Improvement – Self-Audit Checklist of WA Health Service Complaint Handling Systems Providers’ Principle Indicator Rating What supports Recommended Action plan your actions for 1,2,3,4 (Who, what & when.) assessment? improvement. 5 Service Improvement Services are required to to provide a safe and – quality health care service, which is consistently Service Improvement: evaluated through continuous quality pg25-27 improvement processes to make sure that it meets consumer requirements. 8.9
4.3.1 Service improvement notification to complainant Your service notifies complainants of any specific changes or improvements made as a result of their complaint. 4.3.2 Further options of review Your service informs the complainant of further avenues of review if they are not satisfied with the outcome of the complaint process conducted by the service. 4.4 Record of response Your service records the following complaint information in Datix CFM: action, completion milestone dates and outcome/s recommendations for improvement 4.5 Closing the loop Where appropriate service staff and senior management are informed of the outcome of the investigation, response and suggested improvements. Step 5 – Service Improvement Self-Audit Checklist of WA Health Service Providers’ Complaint Handling Systems Principle Indicator Rating 1,2,3,4 What supports your assessment? Recommended actions for improvement. Action plan (Who, what & when.) 5 – Service Improvement Service Improvement: pg25-27 8.9 Services are required to to provide a safe and quality health care service, which is consistently evaluated through continuous quality improvement processes to make sure that it meets consumer requirements.
WA-Self-Audit-Tool-Complaints-Management.docx