The alarm system has been If you have an intruder alarm explained to all the tenants. with an audible sounder, what arrangements are there to They all have the code to ensure that activations and silence the alarm and there’s false alarms are properly a card by the control panel dealt with and that the 4.6.2 reminding them what to do. I sounder is silenced within a reasonable time? Mention the have given my emergency procedure to be followed if number to neighbours and the alarm sounds when the have informed the noise house is unoccupied people at the council who they should contact if anyone 4.7 Tenancy Management is annoyed by it. Yes, they are all given a copy Has each tenant been at the start of their tenancy provided with a true copy of a written tenancy agreement or and further copies are 4.7.1 a written statement of the available on request terms on which they occupy the property? Weekly, but I give my Is the rent payable tenants’ tenants a written receipt weekly, monthly or over some for each payment other term? 4.7.2 If weekly, is a rent book provided? I enforce a general rule that no- one can play music which can What arrangements have be been made for minimising heard in other rooms after potential problems between 11pm. Otherwise most tenants? Such problems 4.7.3 might include noise, use of people seem to get on OK. hot water, sharing cooking equipment etc. I usually have any What procedures do you don’t have to deal with disputes problems but if I did have a between tenants? dispute of some kind I would 4.7.4 try to involve some independent arbitrator I would discuss the matter What procedures will you adopt if you are satisfied that with the tenant and warn a particular tenant is the them in writing that continued cause of of anti-social trouble will lead to them being evicted behaviour towards people 4.7.5 sharing the property or people living in the neighbourhood?
4.6.2 If you have an intruder alarm with an audible sounder, what arrangements are there to ensure that activations and false alarms are properly dealt with and that the sounder is silenced within a reasonable time? Mention the procedure to be followed if the alarm sounds when the house is unoccupied The alarm system has been explained to all the tenants. They all have the code to silence the alarm and there’s a card by the control panel reminding them what to do. I have given my emergency number to neighbours and have informed the noise people at the council who they should contact if anyone is annoyed by it. 4.7 Tenancy Management 4.7.1 Has each tenant been provided with a true copy of a written tenancy agreement or a written statement of the terms on which they occupy the property? Yes, they are all given a copy at the start of their tenancy and further copies are available on request Is the tenants’ rent payable weekly, monthly or over some Weekly, but I give my tenants a written receipt for each payment 4.7.2 other term? If weekly, is a rent book provided? I enforce a general rule that no- 4.7.3 What arrangements have been made for minimising potential problems between tenants? Such problems might include noise, use of one can play music which can be heard in other rooms after 11pm. Otherwise most people seem to get on OK. hot water, sharing cooking equipment etc. 4.7.4 What procedures do you have to deal with disputes between tenants? I don’t usually have any problems but if I did have a dispute of some kind I would try to involve some independent arbitrator What procedures will you adopt if you are satisfied that a particular tenant is the cause of of anti-social I would discuss the matter with the tenant and warn them in writing that continued trouble will lead to 4.7.5 behaviour towards people sharing the property or them being evicted people living in the neighbourhood?
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