12.4 Demonstrate a Discuss clients and their Group Written 2 hours approach to needs and expectations Oral work Discuss effective Lectures questioning communication Video strategies in presentation accordance with building better client relationships. Identify and discuss processes for evaluating and improving client satisfaction CORE COMPETENCIES 80 Hours Unit of Assessment Nominal Learning Outcomes Learning Activities Methodology Competency Approach Duration 1. Perform job 1.1 Establish initial job Identify job role Lecture/ Written 4 hrs analysis profile List scope of job Discussion Demonstration Enumerate and with oral sequence duties and presentation questioning Focus group Identify general discussions knowledge and skills, Group work tools, equipment, supplies, and materials,
12.4 Demonstrate a approach to work Discuss clients and their needs and expectations Discuss effective communication strategies in accordance with building better client relationships. Identify and discuss processes for evaluating and improving client satisfaction Group Lectures Video presentation Written Oral questioning 2 hours CORE COMPETENCIES 80 Hours Unit of Competency Learning Outcomes Learning Activities Methodology Assessment Approach Nominal Duration 1. Perform job analysis 1.1 Establish initial job profile Identify job role List scope of job Enumerate and sequence duties and Identify general knowledge and skills, tools, equipment, supplies, and materials, Lecture/ Discussion presentation Focus group discussions Group work Written Demonstration with oral questioning 4 hrs
TR-%20TM%20Level%20I%20(In-Company%20Trainer).docx