BASIC COMPETENCIES (68 hours) Unit of Assessment Nominal Learning Outcomes Learning Activities Methodologies Competency Methods Duration Lead workplace Lecture and discussion on: Lecture Written Test 2 1.1 Communicate communication Effective verbal communication methods Demonstration Observation information about Practical Sources of information workplace processes exercises Practice organizing information Demonstration Identify organization requirements for written Role Play and electronic communication methods Follow organization requirements for the use of written and electronic communication methods Perform exercises on understanding and conveying intended meaning scenario Lecture and discussion on: Group Oral 2 Hours 1.2 Lead workplace Organizational policy on production, quality discussion evaluation discussions Lecture Written Test and safety Demonstration Observation Goals/ objectives and action plan setting Read effective verbal communication methods Prepare/set action plans based on organizational goals and objectives Lecture and discussion on: discussion Oral 2 Hours 1.3 Identify and Organizational policy in dealing with issues Lecture evaluation communicate issues Demonstration Written Test and problems arising in the Role Play Observation Read effective verbal communication workplace methods Practice organizing information Perform exercises on understanding and conveying intended meaning scenario Lead small Provide team Lecture and discussion on: Group Oral 2 teams leadership Company policies and procedures discussion evaluation Lecture Written Identify client expectations Demonstration examination Practice team building skills Role Play Observation
BASIC COMPETENCIES (68 hours) Unit of Competency Learning Outcomes Learning Activities Methodologies Assessment Methods Nominal Duration Lead workplace communication 1.1 Communicate information about workplace processes Lecture and discussion on: Effective verbal communication methods Sources of information Practice organizing information Identify organization requirements for written and electronic communication methods Follow organization requirements for the use of written and electronic communication methods Perform exercises on understanding and conveying intended meaning scenario Lecture Demonstration Practical exercises Demonstration Role Play Written Test Observation 2 1.2 Lead workplace discussions Lecture and discussion on: Organizational policy on production, quality and safety Goals/ objectives and action plan setting Read effective verbal communication methods Prepare/set action plans based on organizational goals and objectives Group discussion Lecture Demonstration Oral evaluation Written Test Observation 2 Hours 1.3 Identify and communicate issues arising in the workplace Lecture and discussion on: Organizational policy in dealing with issues and problems Read effective verbal communication methods Practice organizing information Perform exercises on understanding and conveying intended meaning scenario discussion Lecture Demonstration Role Play Oral evaluation Written Test Observation 2 Hours Lead small teams Provide team leadership Lecture and discussion on: Company policies and procedures Identify client expectations Practice team building skills Group discussion Lecture Demonstration Role Play Oral evaluation Written examination Observation 2
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