have instead been folded with the first patient of each batch having their address in the window of the envelope. This means that 2 patients have received a copy of their letter which was meant to go to their GP, and each patient has also received other letters for other patients which were meant to go to their GP that on that day as part of the batch. Both patients who were in receipt of the letters have: Patient 1 Called CHS immediately. • – The letters (Batch = 18 letters) were personally collected that day from the patient’s home. These have since been refolded and reissued to the correct GP practice Received. – Patient 2 Called and attended the GP • – practice who was supposed to have received the letters in the first instance. This GP practice contacted CHS to highlight that they had received the letters from the patient (Batch = 4 letters) Received. – IGI/4053 BIRMINGHAM AND 23-Sep-15 1 Letter posted to incorrect address Assessment letter containing SOLIHULL MENTAL containing sensitive data sensitive personal data HEALTH NHS regarding a child
have instead been folded with the first patient of each batch having their address in the window of the envelope. This means that 2 patients have received a copy of their letter which was meant to go to their GP, and each patient has also received other letters for other patients which were meant to go to their GP that on that day as part of the batch. Both patients who were in receipt of the letters have: • Patient 1 – Called CHS immediately. The letters (Batch = 18 letters) were personally collected that day from the patient’s home. These have since been refolded and reissued to the correct GP practice – Received. • Patient 2 – Called and attended the GP practice who was supposed to have received the letters in the first instance. This GP practice contacted CHS to highlight that they had received the letters from the patient (Batch = 4 letters) – Received. IGI/4053 BIRMINGHAM AND SOLIHULL MENTAL HEALTH NHS 23-Sep-15 1 Letter posted to incorrect address containing sensitive data Assessment letter containing sensitive personal data regarding a child
2015-Q3%20_Report%20of%20HSC%20Closed%20Level%202%20IG%20Serious%20Incidents_July%20to%20Sept%202015.docx