Only around 12% of respondents indicated that they receive regular performance feedback from their supervisor, while over a third (36%) indicated that they never receive feedback. for those who did receive performance feedback, only around half (52%) agreed that the feedback was constructive and helped them to improve their work performance. One in four respondents (25%) felt that they did not get adequate recognition from their supervisor when they did a good job. Grievances While the majority of respondents (59%) felt that they could raise grievances without fear, only around a third (36%) thought that grievances were dealt with in a timely manner. Team work and absenteeism Almost two-thirds of respondents (64%) rated the teamwork in their area as above average or excellent (around 9% rated it as below average or poor). More than two-thirds of respondents (68%) agreed that absenteeism was affecting the ability of their team to meet its goals. Awareness of obligations and entitlements The survey data suggest there is a need for public servants to receive further training or guidance in key government policies, particularly the Public Financial Management Act. Table 7. Awareness of obligations and entitlements Awareness of obligations and entitlements Yes, fully No, need more GOVERNMENT POLICY understand training N Public Service Staff Manual 56.4% 43.6% 472 Code of conduct 43.3% 56.7% 450 Public Financial Management Act 23.9% 76.1% 451 What you told us performance management… The following section provides a more detailed analysis of survey feedback on performance management issues. Table 8. Most frequent performance management issues raised Number of ISSUE / CONCERN comments 1. Performance management 89
Only around 12% of respondents indicated that they receive regular performance feedback from their supervisor, while over a third (36%) indicated that they never receive feedback. for those who did receive performance feedback, only around half (52%) agreed that the feedback was constructive and helped them to improve their work performance. One in four respondents (25%) felt that they did not get adequate recognition from their supervisor when they did a good job. Grievances While the majority of respondents (59%) felt that they could raise grievances without fear, only around a third (36%) thought that grievances were dealt with in a timely manner. Team work and absenteeism Almost two-thirds of respondents (64%) rated the teamwork in their area as above average or excellent (around 9% rated it as below average or poor). More than two-thirds of respondents (68%) agreed that absenteeism was affecting the ability of their team to meet its goals. Awareness of obligations and entitlements The survey data suggest there is a need for public servants to receive further training or guidance in key government policies, particularly the Public Financial Management Act. Table 7. Awareness of obligations and entitlements Awareness of obligations and entitlements GOVERNMENT POLICY Yes, fully understand No, need more training N Public Service Staff Manual 56.4% 43.6% 472 Code of conduct 43.3% 56.7% 450 Public Financial Management Act 23.9% 76.1% 451 What you told us performance management… The following section provides a more detailed analysis of survey feedback on performance management issues. Table 8. Most frequent performance management issues raised ISSUE / CONCERN Number of comments 1. Performance management 89
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