Understanding our User-centred Principles Our Department’s user-centred principles represent the values, habits and behaviours we will all work towards as we begin to build new ways of working and thinking to deliver better outcomes for our community. Understanding our user-centred principles Principle Context For me this Understand the people we serve We know who our users are and talk to them to understand I go out and talk to my users. their perspective to build our knowledge base. We use the I listen and seek to understand my user’s perspective. evidence we have to generate new ideas and guide the actions I advocate for others to think about their user in their day to day and decisions we make in our day to day work. work. I feed the evidence I collect about my users back into the Department. I user-centred research to minimise the risk of ethical harm. See the whole picture We consider how our part of the puzzle interacts and affects the I seek to understand the problem and find connections before end-to-end experience of our users. We use the right approach jumping into solutions. for what we are working on, and make connections visible. I use the right tools and approaches for the specific problem I am solving. I continuously ask questions to broaden my understanding. I quickly bring my ideas to life to make them visible to others. Find different perspectives We bring the right people together at the right time. We use I collaborate with the right people at the right time. each others’ perspectives, skills, knowledge and experience to I use the expertise of others to achieve the right outcome. deliver solutions. We build and maintain a shared I am open to new ways of working and thinking. understanding of the intent so that we achieve the right I seek out others with different views to me to enrich my thinking. outcomes. I have the ability to synthesise perspectives and provide guidance to others. Test, learn and share often We and test ideas early and often to validate our I create evidence through experiments and prototyping. assumptions with our users. We continuously check-in with I reflect on what I have done so that I know what worked, what others and adjust our thinking to stay on track to solve the right didn’t and why. problem and deliver the intended outcomes. We are I share what I discover as I discover it. transparent in what we do
Understanding our User-centred Principles Our Department’s user-centred principles represent the values, habits and behaviours we will all work towards as we begin to build new ways of working and thinking to deliver better outcomes for our community. Understanding our user-centred principles Principle Context For me this Understand the people we serve We know who our users are and talk to them to understand their perspective to build our knowledge base. We use the evidence we have to generate new ideas and guide the actions and decisions we make in our day to day work. I go out and talk to my users. I listen and seek to understand my user’s perspective. I advocate for others to think about their user in their day to day work. I feed the evidence I collect about my users back into the Department. I user-centred research to minimise the risk of ethical harm. See the whole picture We consider how our part of the puzzle interacts and affects the end-to-end experience of our users. We use the right approach for what we are working on, and make connections visible. I seek to understand the problem and find connections before jumping into solutions. I use the right tools and approaches for the specific problem I am solving. I continuously ask questions to broaden my understanding. I quickly bring my ideas to life to make them visible to others. Find different perspectives We bring the right people together at the right time. We use each others’ perspectives, skills, knowledge and experience to deliver solutions. We build and maintain a shared understanding of the intent so that we achieve the right outcomes. I collaborate with the right people at the right time. I use the expertise of others to achieve the right outcome. I am open to new ways of working and thinking. I seek out others with different views to me to enrich my thinking. I have the ability to synthesise perspectives and provide guidance to others. Test, learn and share often We and test ideas early and often to validate our assumptions with our users. We continuously check-in with others and adjust our thinking to stay on track to solve the right problem and deliver the intended outcomes. We are transparent in what we do I create evidence through experiments and prototyping. I reflect on what I have done so that I know what worked, what didn’t and why. I share what I discover as I discover it.
user-centred_strategy_0.docx