4 The learner will know how to improve own ability to work in business administration and customer service The learner must know: Assessment Requirements Evidence Location 4.a How to access Learners must outline how to The following assessment methods can information to support access relevant information be used in the assessment of this their ability to work in on ways in they can standard: business administration improve own ability to work tasks/questions and answers or customer service in business administration or assignments customer service. questions and answers How to create an action Learners must how they discussion 4.b plan or scenario plan which will develop will improve a minimum of This list is not exhaustive and other the skills needed to work three skills which they need appropriate assessment methods may be in business administration to develop when working in a used. or customer service business administration or customer service role. Final Tutor Feedback (Strengths and Areas for Improvement):
4 The learner will know how to improve own ability to work in business administration and customer service The learner must know: Assessment Requirements Evidence Location 4.a How to access information to support their ability to work in business administration or customer service Learners must outline how to access relevant information on ways in they can improve own ability to work in business administration or customer service. The following assessment methods can be used in the assessment of this standard: tasks/questions and answers assignments questions and answers discussion or scenario This list is not exhaustive and other appropriate assessment methods may be used. 4.b How to create an action plan which will develop the skills needed to work in business administration or customer service Learners must plan how they will improve a minimum of three skills which they need to develop when working in a business administration or customer service role. Final Tutor Feedback (Strengths and Areas for Improvement):
Working%20in%20Business%20Administration%20L1%20CV3%20AIM%20Awards%20Component%20V1.docx