any materials and equipment that the learner must provide; and information on the implications for the learner of government training entitlements and subsidy arrangements in relation to the delivery of the services. Clause 5.3 Condition 5 SRTO2015 has greater specification the RTO collects fees from the The RTO must provide the following fee individual learner, either directly or through information to each client: third party, the RTO provides or directs The total amount of all fees including the learner to information prior to course fees, administration fees, enrolment of the commencement of materials fees and any other charges training and assessment, whichever comes Payment terms, including the timing first, specifying: and amount of fees to be paid and all relevant fee information including: any non-refundable fees that must be paid to the deposit/administration fee RTO; and The nature of the guarantee given by payment terms and conditions the RTO to complete the training including deposits and refunds; and/or assessment once the student the learner’s rights as consumer, has commenced study in their chosen including but not limited to any qualification or course statutory cooling-off period, if one The fees and charges for additional applies; services, including such items as the learner’s right to obtain refund issuance of a replacement for services not provided by the RTO qualification testamur and the options in the event the: available to students who are deemed arrangement is terminated not yet competent on completion of or training and assessment, and the RTO fails to provide the The organisation’s refund policy. agreed services. AQTF 2.3
any materials and equipment that the learner must provide; and information on the implications for the learner of government training entitlements and subsidy arrangements in relation to the delivery of the services. Clause 5.3 the RTO collects fees from the individual learner, either directly or through third party, the RTO provides or directs the learner to information prior to enrolment of the commencement of training and assessment, whichever comes first, specifying: all relevant fee information including: fees that must be paid to the RTO; and payment terms and conditions including deposits and refunds; the learner’s rights as consumer, including but not limited to any statutory cooling-off period, if one applies; the learner’s right to obtain refund for services not provided by the RTO in the event the: arrangement is terminated or the RTO fails to provide the agreed services. Condition 5 The RTO must provide the following fee information to each client: The total amount of all fees including course fees, administration fees, materials fees and any other charges Payment terms, including the timing and amount of fees to be paid and any non-refundable deposit/administration fee The nature of the guarantee given by the RTO to complete the training and/or assessment once the student has commenced study in their chosen qualification or course The fees and charges for additional services, including such items as issuance of a replacement qualification testamur and the options available to students who are deemed not yet competent on completion of training and assessment, and The organisation’s refund policy. AQTF 2.3 SRTO2015 has greater specification
VETAQTFMapping.docx