The social worker may be unable to respond for a variety of reasons that have nothing to do with their opinion of you or their level of competence. For example, they may have had several crises develop on their case load and your request or need was just moved down the priority list. Narrative Always give the social worker the benefit of the doubt. When you loop in the supervisor, always include the worker in the email on the CC line. Since you have the last email you sent the social worker in your email folder, forward the email string and state something like, know Sandy must very busy. I need help resolving the following things… Are you “I able to assist? I need this by the end of the week if at all possible… Thank you.” If that is not successful, although it almost always is, then follow up again. If it is still not successful, then go to the next level and CC both the supervisor and the social worker, continuing to give them the benefit of the doubt. It is very rare that one has to go beyond the Area Administrator, but if you do, then simply repeat the process, giving everyone the benefit of the doubt, and take it up to the Regional Administrator with a CC to everyone else. You may also get assistance from the Foster Parent Liaison who can help you navigate the system as well. Note that may be others in the chain of command who are able to help. For example, some offices have a Deputy Regional Administrator. There is also the Office of Constituent Relations and the Ombudsman Note to Trainer In small offices, you can give participants names of the AA/RA for their reference. The Role of Caregivers 50 minutes Note to Trainer Show the video: of Successful Resource Parents” (24 minutes) “Characteristics
The social worker may be unable to respond for a variety of reasons that have nothing to do with their opinion of you or their level of competence. For example, they may have had several crises develop on their case load and your request or need was just moved down the priority list. Narrative Always give the social worker the benefit of the doubt. When you loop in the supervisor, always include the worker in the email on the CC line. Since you have the last email you sent the social worker in your email folder, forward the email string and state something like, “I know Sandy must very busy. I need help resolving the following things… Are you able to assist? I need this by the end of the week if at all possible… Thank you.” If that is not successful, although it almost always is, then follow up again. If it is still not successful, then go to the next level and CC both the supervisor and the social worker, continuing to give them the benefit of the doubt. It is very rare that one has to go beyond the Area Administrator, but if you do, then simply repeat the process, giving everyone the benefit of the doubt, and take it up to the Regional Administrator with a CC to everyone else. You may also get assistance from the Foster Parent Liaison who can help you navigate the system as well. Note that may be others in the chain of command who are able to help. For example, some offices have a Deputy Regional Administrator. There is also the Office of Constituent Relations and the Ombudsman Note to Trainer In small offices, you can give participants names of the AA/RA for their reference. The Role of Caregivers 50 minutes Note to Trainer Show the video: “Characteristics of Successful Resource Parents” (24 minutes)
Trainer%20Manual%20-%20Session%202.docx