Table available offers in Energy Made Easy as at 30 June 2016 Jurisdiction Fuel type Residential Small business Queensland Electricity (2 distribution 120 Market 85 Market zones) 51 Standard 47 Standard 16 Regulated 30 Regulated Gas (2 distribution 18 Market 18 Market zones) 6 Standard 6 Standard New South Wales Electricity (3 distribution 757 Market 661 Market zones) 372 Standard 346 Standard 2 Regulated Gas (6 distribution 70 Market 69 Market zones) 15 Standard 13 Standard 10 Regulated 10 Regulated Dual 21 Market Australia Electricity (1 distribution 95 Market 128 Market zone) 51 Standard 47 Standard 16 Regulated 30 Regulated Gas (1 distribution zone) 23 Market 26 Market 9 Standard 7 Standard Dual 17 Market 4 Market 2 Standing Tasmania Electricity (1 distribution 2 Regulated 10 Market zone) 5 Standard 2 Regulated ACT Electricity (1 distribution 48 Market 30 Market zone) 15 Standard 17 Standard Gas (1 distribution zone) 4 Market 6 Market 3 Standard 3 Standard Dual 16 Market Figure 1.5: Electricity customer switching jurisdiction Figure 1.6: Gas customer switching rates—by jurisdiction The declining or flat rates of customer switching suggest that energy retailers may be shifting their focus away from customer acquisition and towards customer retention. This continues the trend from 2014–15.
Table available offers in Energy Made Easy as at 30 June 2016 Jurisdiction Fuel type Residential Small business Queensland Electricity (2 distribution zones) 120 Market 51 Standard 16 Regulated 85 Market 47 Standard 30 Regulated Gas (2 distribution zones) 18 Market 6 Standard 18 Market 6 Standard New South Wales Electricity (3 distribution zones) 757 Market 372 Standard 661 Market 346 Standard 2 Regulated Gas (6 distribution zones) 70 Market 15 Standard 10 Regulated 69 Market 13 Standard 10 Regulated Dual 21 Market Australia Electricity (1 distribution zone) 95 Market 51 Standard 16 Regulated 128 Market 47 Standard 30 Regulated Gas (1 distribution zone) 23 Market 9 Standard 26 Market 7 Standard Dual 17 Market 2 Standing 4 Market Tasmania Electricity (1 distribution zone) 2 Regulated 10 Market 5 Standard 2 Regulated ACT Electricity (1 distribution zone) 48 Market 15 Standard 30 Market 17 Standard Gas (1 distribution zone) 4 Market 3 Standard 6 Market 3 Standard Dual 16 Market Figure 1.5: Electricity customer switching jurisdiction Figure 1.6: Gas customer switching rates—by jurisdiction The declining or flat rates of customer switching suggest that energy retailers may be shifting their focus away from customer acquisition and towards customer retention. This continues the trend from 2014–15.
201516%20AER%20Annual%20report%20on%20the%20performance%20of%20the%20retail%20energy%20market.DOCX