Troutman Family Medicine has Through the patient satisfaction survey we implemented several quality learned that patients were not always able to get in for appointments at the time they improvement projects in 2015. The would like. We improved our quality of practice worked to improve in the care by opening up same day following areas: appointments, continuing to take walk-ins, Decrease in number of diabetic patients and adding after-hour’s appointments two with an A1C greater than 9 - improved days a week. scores by 23% from quarter 3 to quarter 4. Decrease in number of patients who Thank you for your participation in needed to come in for a skin cancer check appointment improved scores by 36% our quality improvement efforts! – from quarter 1 to quarter 4 Decrease in number of patients who need MenVeo and T-Dap immunizations – Continue to Invest in improved scores by 2% from quarter 1 to YOUR HEALTH! quarter 4. Talk to your provider today to Decrease in the number of patients who determine if you are due for any of the are overdue for their Annual Wellness Visit tests below: improved scores by 37% Pneumonia Vaccines – Zostavax Decreased the number of less than 30 day Flu Vaccine hospital readmissions from 14% in Quarter Mammogram 3 to 9% in Quarter 4. Pap & Pelvic Exam Implemented a campaign to women who Prostate Cancer Screening are overdue for their mammogram- Colorectal Cancer Screening improving scores by 12% from quarter 3 to Bone Mass Measurements quarter 4 Cardiovascular Screening Decreased the average time for a hospital Diabetes Screening discharge follow-up appointment from 9 Annual Wellness Visit days in quarter 1-3 to 8 days in quarter 4. EKG Aortic Aneurysm Screening Implemented a Care Coordination For Diabetic Patients department staffed with nurses and a A1C clinical team. role is to reach out to Cholesterol Screening patients by phone in-between their visits Albumin to the office, working with patients to help Glaucoma Screening them meet their health goals (lowering blood pressure, lowering blood sugar, increasing exercise, weight loss, etc.).
Troutman Family Medicine has implemented several quality improvement projects in 2015. The practice worked to improve in the following areas: Decrease in number of diabetic patients with an A1C greater than 9 - improved scores by 23% from quarter 3 to quarter 4. Decrease in number of patients who needed to come in for a skin cancer check appointment – improved scores by 36% from quarter 1 to quarter 4 Decrease in number of patients who need MenVeo and T-Dap immunizations – improved scores by 2% from quarter 1 to quarter 4. Decrease in the number of patients who are overdue for their Annual Wellness Visit – improved scores by 37% Decreased the number of less than 30 day hospital readmissions from 14% in Quarter 3 to 9% in Quarter 4. Implemented a campaign to women who are overdue for their mammogram- improving scores by 12% from quarter 3 to quarter 4 Decreased the average time for a hospital discharge follow-up appointment from 9 days in quarter 1-3 to 8 days in quarter 4. Implemented a Care Coordination department staffed with nurses and a clinical team. role is to reach out to patients by phone in-between their visits to the office, working with patients to help them meet their health goals (lowering blood pressure, lowering blood sugar, increasing exercise, weight loss, etc.). Through the patient satisfaction survey we learned that patients were not always able to get in for appointments at the time they would like. We improved our quality of care by opening up same day appointments, continuing to take walk-ins, and adding after-hour’s appointments two days a week. Thank you for your participation in our quality improvement efforts! Continue to Invest in YOUR HEALTH! Talk to your provider today to determine if you are due for any of the tests below: Pneumonia Vaccines Zostavax Flu Vaccine Mammogram Pap & Pelvic Exam Prostate Cancer Screening Colorectal Cancer Screening Bone Mass Measurements Cardiovascular Screening Diabetes Screening Annual Wellness Visit EKG Aortic Aneurysm Screening For Diabetic Patients A1C Cholesterol Screening Albumin Glaucoma Screening
Troutman-Family-Medicine-PCMH-Quality-Improvement.docx