Clients may contact CAP at: Client Assistance Program 60-B Weston Street Hartford, CT 06120 *(860)*297-4300 or 1-800-842-7303 [Policy] All clients must be informed of services available from CAP at each of the following stages in the *Vocational Rehabilitation* [VR] process: *a)* [-] Application/Initial Interview *b) When assigned to an Order of Selection (OOS) Category if the Vocational Rehabilitation Program is operating under an Order Of Selection.* *c)*[-] IPE Development *d)* [-] Closure *e) Whenever vocational rehabilitation services for an individual are reduced, suspended, or terminated.* [Procedures 1. The VR Counselor will distribute information describing the CAP to all new clients along with information pertaining to the timely review of Rehabilitation Counselor determinations concerning the furnishing or denial of services. 2. Upon completion of the IPE, the VR Counselor will review information in the IPE concerning the CAP with all clients who enter Status 12. 3.Whenever a client's case is closed from the Vocational Rehabilitation Program, the VR Counselor will send information concerning the CAP to the client along with the closure letter.]
Clients may contact CAP at: Client Assistance Program 60-B Weston Street Hartford, CT 06120 *(860)*297-4300 or 1-800-842-7303 [Policy] All clients must be informed of services available from CAP at each of the following stages in the *Vocational Rehabilitation* [VR] process: *a)* [-] Application/Initial Interview *b) When assigned to an Order of Selection (OOS) Category if the Vocational Rehabilitation Program is operating under an Order Of Selection.* *c)*[-] IPE Development *d)* [-] Closure *e) Whenever vocational rehabilitation services for an individual are reduced, suspended, or terminated.* [Procedures 1. The VR Counselor will distribute information describing the CAP to all new clients along with information pertaining to the timely review of Rehabilitation Counselor determinations concerning the furnishing or denial of services. 2. Upon completion of the IPE, the VR Counselor will review information in the IPE concerning the CAP with all clients who enter Status 12. 3.Whenever a client's case is closed from the Vocational Rehabilitation Program, the VR Counselor will send information concerning the CAP to the client along with the closure letter.]
vr_policy_manual_draft_revised_12-2016_wioa.docx