We can build better rapport if we understand our tourists why they – are here, what they want, and a bit about their characteristics. Understanding our Tourist Time: 20 min Flipchart and markers Slides Then compare to the list on the next slide: this explains more about how a tourist feels about being here, and what he/she expects. Go through the next few slides, talking more about and explaining the tourists personality and needs in more depth. Make sure the participants understand the viewpoint of the tourist this is a critical aspect to delivering good service and – building rapport. Characteristics of main source markets Time: 40 min Flashcards with and Nationalities The main source markets are: Blutac/prestick/tape UK, Australia, USA and sometimes English speaking countries: Markers for each Canada participant Countries: French, German, Dutch Foreign speaking European Each have their own unique characteristics, likes and dislikes.
We can build better rapport if we understand our tourists – why they are here, what they want, and a bit about their characteristics. Understanding our Tourist Then compare to the list on the next slide: this explains more about how a tourist feels about being here, and what he/she expects. Go through the next few slides, talking more about and explaining the tourists personality and needs in more depth. Make sure the participants understand the viewpoint of the tourist – this is a critical aspect to delivering good service and building rapport. Time: 20 min Flipchart and markers Slides Characteristics of main source markets The main source markets are: English speaking countries: UK, Australia, USA and sometimes Canada Foreign speaking European Countries: French, German, Dutch Each have their own unique characteristics, likes and dislikes. Time: 40 min Flashcards with and Nationalities Blutac/prestick/tape Markers for each participant
Trainer_Guide_Mod_2_Final.docx