2011: Complaints in BSN program related 2014: No formal to failure of nursing 2014: Ongoing complaints for BSN or courses and inability to MSN program continue in the next semester. 4.7 There are 100% of FORMAL Documentation of Director of SON On-going; end of year 2013: Formal Continue to monitor 2013: No Formal Director’s office established policies by COMPLAINTS will be adherence to complaint report each May complaint log no complaints – which the nursing unit processed through process complaints recorded FA minutes defines and reviews formal mechanisms formal complaints 2014: Formal 2014: No Formal IVG complaint log no complaints (one – complaints recorded potential with DOE however potential for regarding DOE complaint violation). regarding perceived FERPA violation.
2011: Complaints in BSN program related to failure of nursing courses and inability to continue in the next semester. 2014: Ongoing 2014: No formal complaints for BSN or MSN program 4.7 There are established policies by which the nursing unit defines and reviews formal complaints IVG 100% of FORMAL COMPLAINTS will be processed through formal mechanisms Documentation of adherence to complaint process Director of SON On-going; end of year report each May 2013: Formal complaint log – no complaints recorded 2014: Formal complaint log – no complaints recorded however potential for DOE complaint regarding perceived FERPA violation. Continue to monitor 2013: No Formal complaints 2014: No Formal complaints (one potential with DOE regarding violation). Director’s office FA minutes
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