used across the public Survey results guide the sector. development of actions plans to ensure a collaborative and respectful environment for all employees. DEDJTR provides a wide Parks Victoria provided DET ensures that DHHS identifies key DJR mainstream business DPC oversees governance DTF ensures that public variety of translated to your Parks’ multilingual information is audiences from culturally units and statutory entities arrangements for all consultations are held in ‘Welcome resources and materials that information brochure in 20 made available to culturally diverse backgrounds across have ensured that government advertising, venues that are welcoming target people from culturally languages; diverse communities, various program areas and information is including monitoring and and accessible to the and linguistically diverse including translated multilingual information is provided through a range of reporting on adherence with community, including These Park Notes have backgrounds to improve information on its website, produced to support their platforms and websites, the Government’s culturally diverse groups. been translated for specific access to the department’s and through publications and access to services and to including translated Multicultural Communication locations that attract a large DTF offers departmental services and programs. communication increase health literacy. documents, use of Policy. The policy requires number of culturally diverse publications, including channels. interpreter services, signage departments and agencies to There was a total investment visitors. Key program documents and reports, plans, guidelines and radio. spend a minimum of five per of approximately $2.28m in DET will incorporate information are translated and procedures in languages cent of their total campaign Customer service interpreting and translating information and into identified community Examples include translated other than English upon advertising expenditure via centre and Land Victoria dissemination services in 2015-16. communication strategies languages to meet the information from Consumer request. multicultural media. customers are able to into the new Cultural specific health, wellbeing Affairs Victoria for vulnerable access I & T services to Essential Services Diversity Plan to meet the and access needs of consumers; translated DPC has ensured support business Commission has brochures needs of culturally diverse communities such as information in the prison information regarding transactions and obtain on customer bill information communities. refugees or asylum-seekers. environment to maintain significant community information. on its website in multiple safety and security for events, including Australia languages. Information prisoners, staff and visitors; Day, ANZAC Day and the and the use of digital, print 50th Anniversary of the and radio advertising by Battle of Long Tan, is made VicPol to recruit culturally available to culturally diverse diverse operational staff. communities.
used across the public sector. Survey results guide the development of actions plans to ensure a collaborative and respectful environment for all employees. Information dissemination DEDJTR provides a wide variety of translated resources and materials that target people from culturally and linguistically diverse backgrounds to improve access to the department’s services and programs. There was a total investment of approximately $2.28m in interpreting and translating services in 2015-16. Parks Victoria provided ‘Welcome to your Parks’ information brochure in 20 languages; These Park Notes have been translated for specific locations that attract a large number of culturally diverse visitors. Customer service centre and Land Victoria customers are able to access I & T services to support business transactions and obtain information. DET ensures that multilingual information is made available to culturally diverse communities, including translated information on its website, and through publications and communication channels. DET will incorporate information and communication strategies into the new Cultural Diversity Plan to meet the needs of culturally diverse communities. DHHS identifies key audiences from culturally diverse backgrounds across various program areas and multilingual information is produced to support their access to services and to increase health literacy. Key program documents and information are translated into identified community languages to meet the specific health, wellbeing and access needs of communities such as refugees or asylum-seekers. DJR mainstream business units and statutory entities have ensured that information is provided through a range of platforms and websites, including translated documents, use of interpreter services, signage and radio. Examples include translated information from Consumer Affairs Victoria for vulnerable consumers; translated information in the prison environment to maintain safety and security for prisoners, staff and visitors; and the use of digital, print and radio advertising by VicPol to recruit culturally diverse operational staff. DPC oversees governance arrangements for all government advertising, including monitoring and reporting on adherence with the Government’s Multicultural Communication Policy. The policy requires departments and agencies to spend a minimum of five per cent of their total campaign advertising expenditure via multicultural media. DPC has ensured information regarding significant community events, including Australia Day, ANZAC Day and the 50th Anniversary of the Battle of Long Tan, is made available to culturally diverse communities. DTF ensures that public consultations are held in venues that are welcoming and accessible to the community, including culturally diverse groups. DTF offers departmental publications, including reports, plans, guidelines and procedures in languages other than English upon request. Essential Services Commission has brochures on customer bill information on its website in multiple languages.
Victorian-Government-Report-in-Multicultural-Affairs-2015-16.docx