what are some of the unique challenges to performance reporting for public sector health care organizations? What are the best ways to address these challenges and still provide meaningful information to patients and stakeholders? Required Readings: Rohm, Howard. 2009. Improving Government Performance: Using the Balanced Scorecard to Plan and Manage Strategically. Cary, NC.: Balanced Scorecard Institute. Please access the following annual reports on-line focusing your reading in particular on the performance measure being shown in these jurisdictions: Ministry of Health, Province of Saskatchewan Ministry of Health, British Columbia Ministry of Health, Alberta Albert Health Services Department of Health and Wellness, Nova Scotia Supplemental Readings: Gates, Stephen. 1999. Aligning Strategic Performance Measures and Results. New York, NY.: The Conference Board. Module #6 – Performance Reporting throughout Canadian Jurisdictions (March 13th to 26th) Moderator Question: Based on the readings for this module and your own experience in health care organizations, are national performance measures successful in increasing the patient experience for all Canadians by motivating improved performance in areas that are lagging behind? How can users be assured that the reporting done by multiple jurisdictions is accurate and timely given the challenges of collecting and collating this type of information?
what are some of the unique challenges to performance reporting for public sector health care organizations? What are the best ways to address these challenges and still provide meaningful information to patients and stakeholders? Required Readings: Rohm, Howard. 2009. Improving Government Performance: Using the Balanced Scorecard to Plan and Manage Strategically. Cary, NC.: Balanced Scorecard Institute. Please access the following annual reports on-line focusing your reading in particular on the performance measure being shown in these jurisdictions: Ministry of Health, Province of Saskatchewan Ministry of Health, British Columbia Ministry of Health, Alberta Albert Health Services Department of Health and Wellness, Nova Scotia Supplemental Readings: Gates, Stephen. 1999. Aligning Strategic Performance Measures and Results. New York, NY.: The Conference Board. Module #6 – Performance Reporting throughout Canadian Jurisdictions (March 13th to 26th) Moderator Question: Based on the readings for this module and your own experience in health care organizations, are national performance measures successful in increasing the patient experience for all Canadians by motivating improved performance in areas that are lagging behind? How can users be assured that the reporting done by multiple jurisdictions is accurate and timely given the challenges of collecting and collating this type of information?
Winter%202017%20JSGS%20833%20Syllabus.docx