SCHEDULE 4 - CLSP Service Standards The following expectations of legal assistance service providers (which include Community legal services) are taken from the National Partnership Agreement on Legal Assistance Services, and establish and determine the basis for service provision and represent the services standards expected of CLSP funded Community legal centres: legal assistance services are targeted to priority clients with the greatest legal need; legal assistance service providers collaborate with each other, governments, the private legal profession and other services, to provide joined-up services to address legal and related problems; people’s legal assistance services are appropriate, proportionate and tailored to legal needs and levels of capability; people’s legal assistance services help people to identify their legal problems and facilitate the resolution of those problems in a timely manner before they escalate; and legal assistance services help empower people to understand and assert their legal rights and responsibilities and to address, or prevent, legal problems. The organisation must comply with, and meet the following Service Standards which establish and determine the basis for legal service provision, through: Service planning Community legal services should be planned, in collaboration and/or consultation with other service providers in the legal assistance sector and other relevant local, non-legal agencies, through – assessment of evidence identification of legal need targeting of services to priority client groups, priority locations and on priority legal issues effective triage of clients and their matters, including assessment of relative legal needs and capability, and targeting and tailoring of services to those most in need and most disadvantaged. Information and Referral Community legal services offer information and/or referral to people where appropriate and on the basis of need. Provision of Advice Community legal services provide advice to people on legal and other issues that is within their area of competence clear and up to date
SCHEDULE 4 - CLSP Service Standards The following expectations of legal assistance service providers (which include Community legal services) are taken from the National Partnership Agreement on Legal Assistance Services, and establish and determine the basis for service provision and represent the services standards expected of CLSP funded Community legal centres: legal assistance services are targeted to priority clients with the greatest legal need; legal assistance service providers collaborate with each other, governments, the private legal profession and other services, to provide joined-up services to address people’s legal and related problems; legal assistance services are appropriate, proportionate and tailored to people’s legal needs and levels of capability; legal assistance services help people to identify their legal problems and facilitate the resolution of those problems in a timely manner before they escalate; and legal assistance services help empower people to understand and assert their legal rights and responsibilities and to address, or prevent, legal problems. The organisation must comply with, and meet the following Service Standards which establish and determine the basis for legal service provision, through: Service planning Community legal services should be planned, in collaboration and/or consultation with other service providers in the legal assistance sector and other relevant local, non-legal agencies, through – assessment of evidence identification of legal need targeting of services to priority client groups, priority locations and on priority legal issues effective triage of clients and their matters, including assessment of relative legal needs and capability, and targeting and tailoring of services to those most in need and most disadvantaged. Information and Referral Community legal services offer information and/or referral to people where appropriate and on the basis of need. Provision of Advice Community legal services provide advice to people on legal and other issues that is within their area of competence clear and up to date
vla-community-legal-services-program-reform-discussion-paper_0.docx