Perform exercises on communication skills required for leading teams Assign Lecture and discussion on: discussion Oral 2 Hours responsibilities Team member’s duties and responsibilities Lecture evaluation members Demonstration Written Identify client expectations Role Play examination Practice negotiating skills Observation Perform group exercises showing the skills and techniques in promoting team building Set performance Lecture and discussion on: Group Oral 2 Hours expectation for team Team member’s duties and responsibilities discussion evaluation members. Lecture Observation How performance expectations are set Demonstration Written Identify client expectations Role Play examination Perform group exercises in setting individual target/ expectation Read instruction and requirements in up to date dissemination to members Supervise team Discuss listening and treating individual team Group Oral 2 performance members concern discussion evaluation Identify methods of Monitoring Performance Lecture Written Perform group exercises showing the skills in Demonstration examination monitoring team performance Observation Develop and Plan negotiations Lecture and discussion on: Group Oral 4 practice codes of practice and guidelines for the Discussion evaluation negotiation skills Lecture Written organization Demonstration examination differences between content and process Observation Read: Organizations policy and procedures for negotiations Decision making and conflict resolution strategies procedures Strategies to manage conflict
Perform exercises on communication skills required for leading teams Assign responsibilities members Lecture and discussion on: Team member’s duties and responsibilities Identify client expectations Practice negotiating skills Perform group exercises showing the skills and techniques in promoting team building discussion Lecture Demonstration Role Play Oral evaluation Written examination Observation 2 Hours Set performance expectation for team members. Lecture and discussion on: Team member’s duties and responsibilities How performance expectations are set Identify client expectations Perform group exercises in setting individual target/ expectation Read instruction and requirements in up to date dissemination to members Group discussion Lecture Demonstration Role Play Oral evaluation Observation Written examination 2 Hours Supervise team performance Discuss listening and treating individual team members concern Identify methods of Monitoring Performance Perform group exercises showing the skills in monitoring team performance Group discussion Lecture Demonstration Oral evaluation Written examination Observation 2 Develop and practice negotiation skills Plan negotiations Lecture and discussion on: codes of practice and guidelines for the organization differences between content and process Read: Organizations policy and procedures for negotiations Decision making and conflict resolution strategies procedures Strategies to manage conflict Group Discussion Lecture Demonstration Oral evaluation Written examination Observation 4
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