Critical aspect of Assessment requires evidence that the candidate: competency Used technical information systems and information technology Applied information technology (IT) Edited, formatted and checked information Resource implication The following resources should be provided: Computers Software and IT system Method of assessment Competency in this unit may be assessed through: Direct observation Oral interview and written test Context of Assessment may be assessed individually in the actual workplace or through accredited institution UNIT OF COMPETENCY: WORK IN A DIVERSE ENVIRONMENT UNIT CODE : 500311145 UNIT DESCRIPTOR : This unit of covers the knowledge, skills and attitudes required to work effectively in a workplace characterized by diversity in terms of religions, beliefs, races, ethnicities and other differences. PERFORMANCE CRITERIA REQUIRED ELEMENT REQUIRED SKILLS Italicized terms are elaborated KNOWLEDGE in the Range of Variables Develop an Individual differences Understanding Cross-cultural individual’s with clients, customers cultural diversity in communication skills cultural and fellow workers are the workplace (i.e. different business awareness recognized and Awareness of customs, beliefs, and sensitivity respected in accordance individual cultures communication with enterprise policies and world strategies) and core values. geography Communication skills Differences are Norms of behavior reading, writing, – responded to in a for interacting and conversational skills sensitive and considerate dialogue with Affective skills – manner specific groups establishing rapport Diversity is (e.g., Muslims and and empathy, accommodated using other understanding, etc. appropriate verbal and Active Listening nonverbal Openness and communication. tribes/ethnic flexibility in Actions/decisions are groups, foreigners) communication maintained consistent Different methods Giving/receiving with legislative of verbal and feedback requirements and Identifying/ enterprise guidelines. communication in a Recognizing diverse multicultural setting groups in the Enterprise policies workplace and on workplace community as defined diversity by divergent culture, (Workplace religion, traditions and Diversity Policy) practices
Critical aspect of competency Assessment requires evidence that the candidate: Used technical information systems and information technology Applied information technology (IT) Edited, formatted and checked information Resource implication The following resources should be provided: Computers Software and IT system Method of assessment Competency in this unit may be assessed through: Direct observation Oral interview and written test Context of Assessment may be assessed individually in the actual workplace or through accredited institution UNIT OF COMPETENCY: WORK IN A DIVERSE ENVIRONMENT UNIT CODE : 500311145 UNIT DESCRIPTOR : This unit of covers the knowledge, skills and attitudes required to work effectively in a workplace characterized by diversity in terms of religions, beliefs, races, ethnicities and other differences. ELEMENT PERFORMANCE CRITERIA Italicized terms are elaborated in the Range of Variables REQUIRED KNOWLEDGE REQUIRED SKILLS Develop an individual’s cultural awareness and sensitivity Individual differences with clients, customers and fellow workers are recognized and respected in accordance with enterprise policies and core values. Differences are responded to in a sensitive and considerate manner Diversity is accommodated using appropriate verbal and nonverbal communication. Actions/decisions are maintained consistent with legislative requirements and enterprise guidelines. Understanding cultural diversity in the workplace Awareness of individual cultures and world geography Norms of behavior for interacting and dialogue with specific groups (e.g., Muslims and other tribes/ethnic groups, foreigners) Different methods of verbal and communication in a multicultural setting Enterprise policies on workplace diversity (Workplace Diversity Policy) Cross-cultural communication skills (i.e. different business customs, beliefs, communication strategies) Communication skills – reading, writing, conversational skills Affective skills – establishing rapport and empathy, understanding, etc. Active Listening Openness and flexibility in communication Giving/receiving feedback Identifying/ Recognizing diverse groups in the workplace and community as defined by divergent culture, religion, traditions and practices
TR%20-%20Web%20Development%20NC%20III.docx