Context for Competency assessment may in workplace or any Assessment appropriately simulated environment Assessment be observed while task are being undertaken whether individually or in-group UNIT OF COMPETENCY : DEVELOP AND PRACTICE NEGOTIATION SKILLS UNIT CODE : 500311111 UNIT DESCRIPTOR : This unit covers the skills, knowledge and attitudes required to collect information in order to negotiate to a desired outcome and participate in the negotiation. PERFORMANCE CRITERIA REQUIRED REQUIRED ELEMENT Italicized terms are elaborated in KNOWLEDGE SKILLS the Range of Variables 1. Plan 1.1 Information on preparing Knowledge on Communication negotiations for negotiation is identified Codes of practice skills (verbal and and included in the plan and guidelines for listening) 1.2 Information on creating non- the organization Active listening environments for Knowledge of Setting conflict positive negotiating is organizations policy Preparing conflict identified and included in the and procedures for resolution plan negotiations Problem solving 1.3 Information on active Decision making strategies on how listening is identified and and conflict to deal with included in the plan resolution strategies unexpected 1.4 Information on different procedures questions and questioning techniques is Concept of attitudes during identified and included in the negotiation negotiation plan Interpersonal 1.5 Information is checked to skills to develop ensure it is correct and rapport with other date parties 2. Participate in 2.1 Criteria for successful Outcome of Negotiating negotiations outcome are agreed upon by negotiation Communication all parties Knowledge on skills (verbal and 2.2 Desired outcome of all Language listening) parties are considered Different Observation 2.3 Appropriate language is Questioning skills used throughout the techniques Interpersonal negotiation Problem solving skills to develop 2.4 A variety of questioning strategies on how to rapport with techniques are used deal with other parties 2.5 The issues and processes unexpected Applying are documented and agreed questions and effective upon by all parties attitudes during questioning 2.6 Possible solutions are negotiation techniques discussed and their viability Flexibility Setting conflict assessed Empathy 2.7 Areas for agreement are Decision making confirmed and recorded and conflict 2.8 Follow-up action is agreed resolution strategies upon by all parties procedures
Context for Assessment Competency assessment may in workplace or any appropriately simulated environment Assessment be observed while task are being undertaken whether individually or in-group UNIT OF COMPETENCY : DEVELOP AND PRACTICE NEGOTIATION SKILLS UNIT CODE : 500311111 UNIT DESCRIPTOR : This unit covers the skills, knowledge and attitudes required to collect information in order to negotiate to a desired outcome and participate in the negotiation. ELEMENT PERFORMANCE CRITERIA Italicized terms are elaborated in the Range of Variables REQUIRED KNOWLEDGE REQUIRED SKILLS 1. Plan negotiations 1.1 Information on preparing for negotiation is identified and included in the plan 1.2 Information on creating environments for positive negotiating is identified and included in the plan 1.3 Information on active listening is identified and included in the plan 1.4 Information on different questioning techniques is identified and included in the plan 1.5 Information is checked to ensure it is correct and date Knowledge on Codes of practice and guidelines for the organization Knowledge of organizations policy and procedures for negotiations Decision making and conflict resolution strategies procedures Concept of negotiation Communication skills (verbal and listening) Active listening Setting conflict Preparing conflict resolution Problem solving strategies on how to deal with unexpected questions and attitudes during negotiation Interpersonal skills to develop rapport with other parties 2. Participate in negotiations 2.1 Criteria for successful outcome are agreed upon by all parties 2.2 Desired outcome of all parties are considered 2.3 Appropriate language is used throughout the negotiation 2.4 A variety of questioning techniques are used 2.5 The issues and processes are documented and agreed upon by all parties 2.6 Possible solutions are discussed and their viability assessed 2.7 Areas for agreement are confirmed and recorded 2.8 Follow-up action is agreed upon by all parties Outcome of negotiation Knowledge on Language Different Questioning techniques Problem solving strategies on how to deal with unexpected questions and attitudes during negotiation Flexibility Empathy Decision making and conflict resolution strategies procedures Negotiating Communication skills (verbal and listening) Observation skills Interpersonal skills to develop rapport with other parties Applying effective questioning techniques Setting conflict non-
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