Respond inquiries, concerns and comments promptly and accurately Record gathered information from clients 3.3 Conduct client Administer client Oral and written satisfaction survey satisfaction survey examination Collate and analyze Lecture Practical survey results Discussion demonstration Define positive and Case study negative results Role-play Apply appropriate Practicum communication strategies Address negative feedbacks 4. Comply with 4.1 Assess quality of Carry out work Written quality and received materials instruction examination ethical Check received Lecture Demonstration standards materials Discussion of practical skills Identify, report and Role-play Assertion & isolate defective Practicum reason materials Repair/replace defective materials Record and report materials’ defects and any identified causes of defects
Respond inquiries, concerns and comments promptly and accurately Record gathered information from clients 3.3 Conduct client satisfaction survey Administer client satisfaction survey Collate and analyze survey results Define positive and negative results Apply appropriate communication strategies Address negative feedbacks Lecture Discussion Case study Role-play Practicum Oral and written examination Practical demonstration 4. Comply with quality and ethical standards 4.1 Assess quality of received materials Carry out work instruction Check received materials Identify, report and isolate defective materials Repair/replace defective materials Record and report materials’ defects and any identified causes of defects Lecture Discussion Role-play Practicum Written examination Demonstration of practical skills Assertion & reason
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