1.5 Information is checked to rapport with other ensure it is correct and up-to- parties date 2. Participate in 2.1 Criteria for successful Outcome of Negotiating negotiations outcome are agreed upon by negotiation Communication all parties Knowledge on skills (verbal and 2.2 Desired outcome of all parties Language listening) are considered Different Observation 2.3 Appropriate language is used Questioning skills throughout the negotiation techniques Interpersonal 2.4 A variety of questioning Problem solving skills to develop techniques are used strategies on how to rapport with 2.5 The issues and processes are deal with other parties documented and agreed upon unexpected Applying by all parties questions and effective 2.6 Possible solutions are attitudes during questioning discussed and viability negotiation techniques assessed Flexibility Setting conflict 2.7 Areas for agreement are Empathy confirmed and recorded Decision making 2.8 Follow-up action is agreed and conflict upon by all parties resolution strategies procedures Problem solving strategies on how to deal with unexpected questions and attitudes during negotiation OF VARIABLES VARIABLE RANGE 1. Preparing for negotiation Background information on other parties to the negotiation Good understanding of topic to be negotiated Clear understanding of desired outcome/s Personal attributes self awareness self esteem objectivity empathy respect for others Interpersonal skills listening/reflecting verbal communication assertiveness behavior labeling testing understanding
1.5 Information is checked to ensure it is correct and up-to- date rapport with other parties 2. Participate in negotiations 2.1 Criteria for successful outcome are agreed upon by all parties 2.2 Desired outcome of all parties are considered 2.3 Appropriate language is used throughout the negotiation 2.4 A variety of questioning techniques are used 2.5 The issues and processes are documented and agreed upon by all parties 2.6 Possible solutions are discussed and viability assessed 2.7 Areas for agreement are confirmed and recorded 2.8 Follow-up action is agreed upon by all parties Outcome of negotiation Knowledge on Language Different Questioning techniques Problem solving strategies on how to deal with unexpected questions and attitudes during negotiation Flexibility Empathy Decision making and conflict resolution strategies procedures Problem solving strategies on how to deal with unexpected questions and attitudes during negotiation Negotiating Communication skills (verbal and listening) Observation skills Interpersonal skills to develop rapport with other parties Applying effective questioning techniques Setting conflict OF VARIABLES VARIABLE RANGE 1. Preparing for negotiation Background information on other parties to the negotiation Good understanding of topic to be negotiated Clear understanding of desired outcome/s Personal attributes self awareness self esteem objectivity empathy respect for others Interpersonal skills listening/reflecting verbal communication assertiveness behavior labeling testing understanding
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