MICHELLE CRAIN: Actually on the 704 it asks you are you following up on those I & Rs. It's always been a dilemma with the centers at what point does an I & R become a CSR. That depends on just how often that person is contacting you, and what the nature of those contacts are. If you have that person contacting you every week, I need housing, I need utilities, I need this, I need that. You might want to have them come in and open up a CSR. You can those services and those goals. PAULA McELWEE: Other questions? AUDIENCE MEMBER: We get people who call in from all over the United States. For us, when they call in, just ask basic information, we do provide the basic information and then we have people who need more in depth help. So we kind of guide them to maybe a CIL in their area to help them. But we do try to help them and get them as much as they need. We do count them. Although we can't service people in different states, we do try to help them so they can still get the help they need. PAULA McELWEE: That's absolutely appropriate. Just a hint to all of you if you looked lately we have a directory of centers on the ILRU.org website. You should look at your entry and you should make sure it's accurate. If it's not, you moved to a different building, you have a different director, the phone numbers changed. Please tell Dawn, she's waving, she is the mic person over here. She will make sure your entry gets corrected. I have a challenge for all of you to double check your entry before you leave here. So we can at least have all of yours right. A lot of people use that directory for just what you described.
MICHELLE CRAIN: Actually on the 704 it asks you are you following up on those I & Rs. It's always been a dilemma with the centers at what point does an I & R become a CSR. That depends on just how often that person is contacting you, and what the nature of those contacts are. If you have that person contacting you every week, I need housing, I need utilities, I need this, I need that. You might want to have them come in and open up a CSR. You can those services and those goals. PAULA McELWEE: Other questions? AUDIENCE MEMBER: We get people who call in from all over the United States. For us, when they call in, just ask basic information, we do provide the basic information and then we have people who need more in depth help. So we kind of guide them to maybe a CIL in their area to help them. But we do try to help them and get them as much as they need. We do count them. Although we can't service people in different states, we do try to help them so they can still get the help they need. PAULA McELWEE: That's absolutely appropriate. Just a hint to all of you if you looked lately we have a directory of centers on the ILRU.org website. You should look at your entry and you should make sure it's accurate. If it's not, you moved to a different building, you have a different director, the phone numbers changed. Please tell Dawn, she's waving, she is the mic person over here. She will make sure your entry gets corrected. I have a challenge for all of you to double check your entry before you leave here. So we can at least have all of yours right. A lot of people use that directory for just what you described.
transcript%2011.docx