Continuing: Please review for waiver of the debt. ?Yes. And in fact perhaps I can tender that email before I go – THE COMMISSIONER: Email 28 July to C & CS escalation, ’15 CBA.0001.0281.0182, exhibit 3.48. EXHIBIT #3.48 EMAIL TO C & CS ESCALATION DATED 28/07/2015 (CBA.0001.0281.0182) MR DINELLI: Then thank you, Commissioner. – The next document is CBA.0001.0281.0194. Do you see that? Sorry, Mr van Horen?Yes, got it. And it says, in the middle of the page and this is approximately a week later: – As discussed, please your approval to waive the debt of $3494 as a commercial decision to resolve the matter. Do you see that?I do. So it was when the person threatened to go to the media, then CBA increased its offer there. Do you see that?I do. And there was two reasons for CBA wishing to have this dealt with speedily. One was the bad PR?Fair to say. One was also the fear of it being identified as a systemic issue?I wouldn’t yes, I – wouldn’t extrapolate from I don’t think that’s a fair extrapolation from that one – person’s email, because certainly from my point of view and I think this is a widely – held view if there is a systemic issue, we want to know about it so we can fix it. – But the process ?I wouldn’t be comfortable saying that that was a CBA view. No. Perhaps I can put it this way?That was very much against policy, what you saw there, as well. I have checked that. So the process failed in this case?It did. Now, ultimately, there was a remediation program, wasn’t there?Yes.
Continuing: Please review for waiver of the debt. ?Yes. And in fact – perhaps I can tender that email before I go THE COMMISSIONER: Email 28 July ’15 to C & CS escalation, CBA.0001.0281.0182, exhibit 3.48. EXHIBIT #3.48 EMAIL TO C & CS ESCALATION DATED 28/07/2015 (CBA.0001.0281.0182) MR DINELLI: Then – thank you, Commissioner. The next document is CBA.0001.0281.0194. Do you see that? Sorry, Mr van Horen?Yes, got it. And it says, in the middle of the page – and this is approximately a week later: As discussed, please your approval to waive the debt of $3494 as a commercial decision to resolve the matter. Do you see that?I do. So it was when the person threatened to go to the media, then CBA increased its offer there. Do you see that?I do. And there was two reasons for CBA wishing to have this dealt with speedily. One was the bad PR?Fair to say. One was also the fear of it being identified as a systemic issue?I wouldn’t – yes, I wouldn’t extrapolate from – I don’t think that’s a fair extrapolation from that one person’s email, because certainly from my point of view – and I think this is a widely held view – if there is a systemic issue, we want to know about it so we can fix it. But the process ?I wouldn’t be comfortable saying that that was a CBA view. No. Perhaps I can put it this way?That was very much against policy, what you saw there, as well. I have checked that. So the process failed in this case?It did. Now, ultimately, there was a remediation program, wasn’t there?Yes.
transcript-24-may-2018.docx