Do’s Don’ts Eat with the tourists, with good table manners Chew chewing gum Make sure all tourists have food before Drink alcohol during working hours a small – you start to eat drink at dinner is alright, but check with tourist Ask tourists what sort of food they would like group first to eat, and (more specifically) recommend Smoke in sight of tourists different foods/places to eat Eat very smelly food in the presence of clients Ask the tourists to re-use their plastic water (e.g. durian), unless the tourist group have said bottles if possible (advise them to re-fill at the they are ok with this hotel or restaurant) Make loud noises while eating (a common sign Understand tourist allergies (common with of good manners in Asia, yet a sign of poor Westerners) manners with Westerners) What are allergies? A negative reaction by the body to certain foods, most often nuts (peanuts), flour (wheat flour), eggs, or food made from milk. Eating these items may make the person very sick. Allergies can also be a reaction by the body to some insects (e.g. bees), animals (e.g. cats) and plants (e.g. pollen). What to do: if any tourists have allergies; Ask the tourist if they have their allergy medicine with them on the tour before they leave on the tour; Call the restaurant the day before arriving and tell them about the tourist’s food allergies; Help the tourists to choose foods that do not contain the ingredients that they are allergic to; Ask the restaurant if any of the ingredients they are allergic to is in any of the dishes on the menu; Watch out for non-food allergies (e.g. bees, animal fur, etc.) when on the tour, so you can keep the tourist away from these things that they are also allergic to; Keep an allergy chart with pictures on to help understand tourists’ allergies. Cell Phones Do’s Don’ts Answer professionally and clearly with your Answer the phone with only ‘hello/sabaidee’ name and a suitable greeting E.g. Sabaidee, unless you know the caller and it is personal. Sone speaking”. Take personal calls; chat to friends on the Only take business and emergency calls phone while on duty (during tour time)
Do’s Don’ts Eat with the tourists, with good table manners Make sure all tourists have food before you start to eat Ask tourists what sort of food they would like to eat, and (more specifically) recommend different foods/places to eat Ask the tourists to re-use their plastic water bottles if possible (advise them to re-fill at the hotel or restaurant) Understand tourist allergies (common with Westerners) Chew chewing gum Drink alcohol during working hours – a small drink at dinner is alright, but check with tourist group first Smoke in sight of tourists Eat very smelly food in the presence of clients (e.g. durian), unless the tourist group have said they are ok with this Make loud noises while eating (a common sign of good manners in Asia, yet a sign of poor manners with Westerners) What are allergies? A negative reaction by the body to certain foods, most often nuts (peanuts), flour (wheat flour), eggs, or food made from milk. Eating these items may make the person very sick. Allergies can also be a reaction by the body to some insects (e.g. bees), animals (e.g. cats) and plants (e.g. pollen). What to do: if any tourists have allergies; Ask the tourist if they have their allergy medicine with them on the tour before they leave on the tour; Call the restaurant the day before arriving and tell them about the tourist’s food allergies; Help the tourists to choose foods that do not contain the ingredients that they are allergic to; Ask the restaurant if any of the ingredients they are allergic to is in any of the dishes on the menu; Watch out for non-food allergies (e.g. bees, animal fur, etc.) when on the tour, so you can keep the tourist away from these things that they are also allergic to; Keep an allergy chart with pictures on to help understand tourists’ allergies. Cell Phones Do’s Don’ts Answer professionally and clearly with your name and a suitable greeting E.g. Sabaidee, Sone speaking”. Only take business and emergency calls Answer the phone with only ‘hello/sabaidee’ unless you know the caller and it is personal. Take personal calls; chat to friends on the phone while on duty (during tour time)
Trainer_Manual_Mod_1_Final.docx