and place it on our 4.2.2 In order to achieve the aim of website. treating the Welsh and English languages on an equal basis, we will Our intranet take the following steps to enable contains a page Welsh speakers to deal with the that gives Association in Welsh over the guidance on how October 2017 telephone: to deal with Welsh speaking ensure that we have available customers and bilingual front line/reception guidance for those officers, by means of wanting to learn training/recruitment Welsh language skills. provide an internal directory of Welsh speakers to whom Key posts are calls can be transferred identified as provide staff with guidelines requiring Welsh on how to deal with telephone language skills as calls from Welsh speakers and an essential or ensure that they are familiar desirable criteria with the arrangements in the person specification. 4.3 Public Meetings 4.3.1 When public meetings are held We ask for by the Association, including language conferences and other similar events, preferences when those present will be welcome to we invite people contribute through the medium of to public meetings Welsh or English. There will be (e.g. our AGM). We
4.2.2 In order to achieve the aim of treating the Welsh and English languages on an equal basis, we will take the following steps to enable Welsh speakers to deal with the Association in Welsh over the telephone: ensure that we have available bilingual front line/reception officers, by means of training/recruitment provide an internal directory of Welsh speakers to whom calls can be transferred provide staff with guidelines on how to deal with telephone calls from Welsh speakers and ensure that they are familiar with the arrangements and place it on our website. Our intranet contains a page that gives guidance on how to deal with Welsh speaking customers and guidance for those wanting to learn Welsh language skills. Key posts are identified as requiring Welsh language skills as an essential or desirable criteria in the person specification. October 2017 4.3 Public Meetings 4.3.1 When public meetings are held by the Association, including conferences and other similar events, those present will be welcome to contribute through the medium of Welsh or English. There will be We ask for language preferences when we invite people to public meetings (e.g. our AGM). We
Welsh-Language-Scheme-and-action-plan.docx