2. Method of The assessor must select two of the following to objectively assessment assess the candidate with oral questioning 3. Resources The following must be UTILIZED required for with peripherals assessment Internet access 4. Context of 6.1 Competency may be assessed in a contact center or assessment simulated contact center environment.
2. Method of assessment The assessor must select two of the following to objectively assess the candidate with oral questioning 3. Resources required for assessment The following must be UTILIZED with peripherals Internet access 4. Context of assessment 6.1 Competency may be assessed in a contact center or simulated contact center environment.
TR%20-%20Contact%20Center%20Services%20NC%20II.docx