Project Need The purpose of this project is to enhance student services technology to provide a best practices knowledge base, easy access to information and resources in an integrated fashion, and a workflow logic that enhances the student interface with the university in a positive manner. This approach will reduce student around” and increase student satisfaction. “run Method The Alliant Central (AC) concept implements a university virtual one stop customer service program that will be staffed by and a virtual to provide front-line student services related “Advisors” “location” to admissions, student accounts, financial aid, registration, academic policies and procedures, disability services and veterans services. The Center’s homepage will become the door” to the services “front provided by the functional areas utilizing web forms and work flow systems. This virtual unity sends a message of collaboration to the campus community that will support our efforts of working together to provide excellent student services. Virtual One Stop Concept Shea and Armitage (2003, n.p.) list several questions an institution should ask itself when incorporating online student support services: Are the services designed from the student’s point of view, but tempered with the knowledge of the veteran staff? Are they seamlessly integrated, as appropriate? Are they interactive, providing real services online—not just information online about using available offline services? Do the services offer flexibility to accommodate customization by various departments or colleges? Will the services automate tasks to free staff to spend more time on personal services? Alliant Central offers a seamless experience for students and is guided by a student focused philosophy that acknowledges the potential positive effects on student satisfaction and retention. Effective student engagement is encouraged through timely response designed to familiarize students with both on line and in person resources available at the university. Enhance and deliver superior service to students. Reduced runaround student –Fewer complaints Increase student utilization of technology and alternative service delivery efforts. Increase self-service by enhancing Support strategic enrollment management by streamlining the admission, financial aid, registration, orientation, and billing interface Be paperless where possible Maximize University investment in technology Increase student retention and reduce costs Improve employee morale Increase persistence, reduce time to degree and graduation rates
Project Need The purpose of this project is to enhance student services technology to provide a best practices knowledge base, easy access to information and resources in an integrated fashion, and a workflow logic that enhances the student interface with the university in a positive manner. This approach will reduce student “run around” and increase student satisfaction. Method The Alliant Central (AC) concept implements a university virtual one stop customer service program that will be staffed by “Advisors” and a virtual “location” to provide front-line student services related to admissions, student accounts, financial aid, registration, academic policies and procedures, disability services and veterans services. The Center’s homepage will become the “front door” to the services provided by the functional areas utilizing web forms and work flow systems. This virtual unity sends a message of collaboration to the campus community that will support our efforts of working together to provide excellent student services. Virtual One Stop Concept Shea and Armitage (2003, n.p.) list several questions an institution should ask itself when incorporating online student support services: Are the services designed from the student’s point of view, but tempered with the knowledge of the veteran staff? Are they seamlessly integrated, as appropriate? Are they interactive, providing real services online—not just information online about using available offline services? Do the services offer flexibility to accommodate customization by various departments or colleges? Will the services automate tasks to free staff to spend more time on personal services? Alliant Central offers a seamless experience for students and is guided by a student focused philosophy that acknowledges the potential positive effects on student satisfaction and retention. Effective student engagement is encouraged through timely response designed to familiarize students with both on line and in person resources available at the university. Enhance and deliver superior service to students. Reduced runaround –Fewer student complaints Increase student utilization of technology and alternative service delivery efforts. Increase self-service by enhancing Support strategic enrollment management by streamlining the admission, financial aid, registration, orientation, and billing interface Be paperless where possible Maximize University investment in technology Increase student retention and reduce costs Improve employee morale Increase persistence, reduce time to degree and graduation rates
virtual_one_stop_student_services__10_30_14.docx