Example of response to Self-Audit Tool of WA Health Management Systems Service Providers’ Complaint Principle Indicator Rating What supports your Recommended actions Action plan assessment? for improvement 1,2,3,4 (Who, what & when) A - Commitment You have a written Sample Sample response Sample response Sample response policy and procedures response A.1 Policy and Complaints Handling Need to revise policy by Tom Smith to coordinate a to support your procedures 2 Policy 2015 2018 review of the policy to be complaints completed by 1 July 2018 management system. Your agency 3 Policy only available Policy to be placed on Jane Wright to liaise with communicates its on the intranet internet as part of a Tom Smith to obtain the commitment to wider communication policy and work with complaint handling to campaign communications team to the general public. develop communication strategies for complaints by July 2018.
Example of response to Self-Audit Tool of WA Health Service Providers’ Complaint Management Systems Principle Indicator Rating 1,2,3,4 What supports your assessment? Recommended actions for improvement Action plan (Who, what & when) A - Commitment A.1 Policy and procedures You have a written policy and procedures to support your complaints management system. Sample response 2 Sample response Complaints Handling Policy 2015 Sample response Need to revise policy by 2018 Sample response Tom Smith to coordinate a review of the policy to be completed by 1 July 2018 Your agency communicates its commitment to complaint handling to the general public. 3 Policy only available on the intranet Policy to be placed on internet as part of a wider communication campaign Jane Wright to liaise with Tom Smith to obtain the policy and work with communications team to develop communication strategies for complaints by July 2018.
WA-Self-Audit-Tool-Complaints-Management.docx