JOB TITLE: Cleaner REPORTS TO: Senior Voids Coordinator POSITION LEVEL: Level 5 Standard JOB PURPOSE: To ensure the provision of an effective cleaning service to void properties. KEY RESULT AREAS PERSON REQUIREMENTS MEASURES OF SUCCESS To be able to undertake cleaning tasks Skills No recalls are raised that are effectively in all void properties linked to the standard of MS Word and Outlook (D). including surrounding communal areas. cleanliness of the property. Knowledge/experience Use cleaning products safely, including An understanding of the needs of a diverse range an awareness of COSHH and keep an of people (E). accurate stock record. An awareness of issues relating to professional boundaries (E). To be aware of bpha’s void standard All void properties returned meet A flexible and willing attitude to work (E). and to ensure that all properties the voids standard. Ability to use own initiative and be self motivating returned meet the standard. Ensure particularly when working alone (E). that where appropriate key boxes are An approachable person who is responsive to returned to the Voids and Allocations requests for help (E). Team within agreed timescales. The ability to remain calm under pressure and address conflicting priorities (E). To be aware of the individual needs of Informing the Voids and Attributes each tenant, and the ability to deal Allocations Team of any issues with a range of people in a polite and As a cleaner and lone worker you will need to be outstanding from the void. courteous manner. able to: To liaise with colleagues and Walk around the building and travel between Key lines of communication are contractors to ensure that the void floors using the stairs (E). clear and consistent throughout process runs as smoothly as possible. Use a ladder and/or steps when required to the void and allocation procedure ensure that all areas of a property are and the property attendance log is cleaned effectively (E) kept up to date at all times. Keep your online calendar up to date and to To carryout fire safety and health and log on and off with the team on a daily basis safety checks at the property. To Void properties remain a safe and (E)
JOB TITLE: Cleaner REPORTS TO: Senior Voids Coordinator POSITION LEVEL: Level 5 Standard JOB PURPOSE: To ensure the provision of an effective cleaning service to void properties. KEY RESULT AREAS MEASURES OF SUCCESS PERSON REQUIREMENTS To be able to undertake cleaning tasks effectively in all void properties including surrounding communal areas. Use cleaning products safely, including an awareness of COSHH and keep an accurate stock record. To be aware of bpha’s void standard and to ensure that all properties returned meet the standard. Ensure that where appropriate key boxes are returned to the Voids and Allocations Team within agreed timescales. To be aware of the individual needs of each tenant, and the ability to deal with a range of people in a polite and courteous manner. To liaise with colleagues and contractors to ensure that the void process runs as smoothly as possible. To carryout fire safety and health and safety checks at the property. To No recalls are raised that are linked to the standard of cleanliness of the property. All void properties returned meet the voids standard. Informing the Voids and Allocations Team of any issues outstanding from the void. Key lines of communication are clear and consistent throughout the void and allocation procedure and the property attendance log is kept up to date at all times. Void properties remain a safe and Skills MS Word and Outlook (D). Knowledge/experience An understanding of the needs of a diverse range of people (E). An awareness of issues relating to professional boundaries (E). A flexible and willing attitude to work (E). Ability to use own initiative and be self motivating particularly when working alone (E). An approachable person who is responsive to requests for help (E). The ability to remain calm under pressure and address conflicting priorities (E). Attributes As a cleaner and lone worker you will need to be able to: Walk around the building and travel between floors using the stairs (E). Use a ladder and/or steps when required to ensure that all areas of a property are cleaned effectively (E) Keep your online calendar up to date and to log on and off with the team on a daily basis (E)
Void-Cleaner-March-2015.docx