Note: Make sure to check the most important parameters Note: Make sure that we test it on the same build number at first Step 6: Not able to on customer application In our example, the issue could not be repro because the accounting distribution exist. Research in VKB and TFS and find KB 2986812 Vendor invoice is deleted in purchase history source “If document header is deleted and the link with AccountingDistribution is lost” Similar issue has been found for Free text invoice -> KB 2878451 to delete posted free text invoice” “Able Review AP > Inquires > History > Invoice history and matching details and confirm that the PO has been deleted from this form: Missing voucher: 110000007_061 With this information we can try to reproduce the scenario: Create PO Delete PO from Invoice history and matching details (before fix KB 2986812) Run the sales tax payment Example 3: User receive an error: message: The combination ”Error 3800---- is not valid for the account structure Account structure cee” – With the same procedure, we identify that the issue was coming from the voucher where tax amount was equal to 0,00. The root was connected with missing TaxTransGeneralJournalAccount entries to this TaxTrans. This has been under KB 2852396 Useful scripts and jobs SQL Script 1: Identify all tax transactions that does not have corresponding TaxTransGeneralJournalAccountEntry select distinct from TAXTRANS left join TAXTRANSGENERALJOURNALACCOUNTENTRY
Note: Make sure to check the most important parameters Note: Make sure that we test it on the same build number at first Step 6: Not able to on customer application In our example, the issue could not be repro because the accounting distribution exist. Research in VKB and TFS and find KB 2986812 “If Vendor invoice is deleted in purchase history source document header is deleted and the link with AccountingDistribution is lost” Similar issue has been found for Free text invoice -> KB 2878451 “Able to delete posted free text invoice” Review AP > Inquires > History > Invoice history and matching details and confirm that the PO has been deleted from this form: Missing voucher: 110000007_061 With this information we can try to reproduce the scenario: Create PO Delete PO from Invoice history and matching details (before fix KB 2986812) Run the sales tax payment Example 3: User receive an error: ”Error message: The combination 3800---- is not valid for the account structure Account structure – cee” With the same procedure, we identify that the issue was coming from the voucher where tax amount was equal to 0,00. The root was connected with missing TaxTransGeneralJournalAccount entries to this TaxTrans. This has been under KB 2852396 Useful scripts and jobs SQL Script 1: Identify all tax transactions that does not have corresponding TaxTransGeneralJournalAccountEntry select distinct from TAXTRANS left join TAXTRANSGENERALJOURNALACCOUNTENTRY
TroubleshootingSalesTaxPayment.docx