Preventative services 2016–17 2015–16 % change Calls to our Legal Help telephone service 191,030 186,389 2.5 Community legal education participants 14,222 11,215 27 Community legal education sessions 334 392 -15 Sessions on our website 2,034,706 1,760,227 16 Early intervention services 2016–17 2015–16 % change Legal advice, minor assistance and advocacy 41,725 40,770 2 Family Dispute Resolution Service 2016–17 2015–16 % change Number of conferences 1,044 1,097 -5 Duty lawyer services 2016–17 2015–16 % change In-house duty lawyer services 83,720 78,976 6 Private practitioner duty lawyer services 9,977 8,186 22 * Unique clients are individual clients who accessed one or more of our legal services. This does not include people for whom a client-lawyer relationship was not formed, who received information via telephone, website or in-person at court or at public counters, who participated in community legal education sessions, or clients from community legal centres. ** The Independent Mental Health Advocacy service was established 31 August 2015, therefore no variance comparing 12 months of operations is available. Grants of legal assistance 2016–17 2015–16 % change Grants of legal assistance 41,638 38,345 9 In-house grants of legal assistance 11,226 11,456 -2 Private practitioner grants of legal assistance 29,735 26,360 13 Community legal centre grants of legal assistance 677 529 28 Our services Our services Preventative and early intervention services Family Dispute Resolution Service Duty lawyer services
Preventative services 2016–17 2015–16 % change Calls to our Legal Help telephone service 191,030 186,389 2.5 Community legal education participants 14,222 11,215 27 Community legal education sessions 334 392 -15 Sessions on our website 2,034,706 1,760,227 16 Early intervention services 2016–17 2015–16 % change Legal advice, minor assistance and advocacy 41,725 40,770 2 Family Dispute Resolution Service 2016–17 2015–16 % change Number of conferences 1,044 1,097 -5 Duty lawyer services 2016–17 2015–16 % change In-house duty lawyer services 83,720 78,976 6 Private practitioner duty lawyer services 9,977 8,186 22 * Unique clients are individual clients who accessed one or more of our legal services. This does not include people for whom a client-lawyer relationship was not formed, who received information via telephone, website or in-person at court or at public counters, who participated in community legal education sessions, or clients from community legal centres. ** The Independent Mental Health Advocacy service was established 31 August 2015, therefore no variance comparing 12 months of operations is available. Grants of legal assistance 2016–17 2015–16 % change Grants of legal assistance 41,638 38,345 9 In-house grants of legal assistance 11,226 11,456 -2 Private practitioner grants of legal assistance 29,735 26,360 13 Community legal centre grants of legal assistance 677 529 28 Our services Our services Preventative and early intervention services Family Dispute Resolution Service Duty lawyer services
vla-annual-report-2016-17.docx