on the Institute for Improvement Model (RIM)—Based Healthcare Improvement’s model for improvement. Emphasizes improvement in a rapid change environment and is taught to UBTs: are we trying to accomplish? How will we know that a change is an improvement? What change can we make that will result in improvement? Team (Kaiser Permanente/The Coalition of Kaiser in the National Permanente Unions)—Referenced Agreement to form high-performing teams (fully deployed by 2010) designed to engage employees in the design and implementation of their work to create a healthy work environment and build commitment to superior organiza- tional performance. Levels of Performance In some departments or medical centers, certain types of rewards or recognition may be attached to these different levels of performance. to be a very good of Stretch—Considered perfor- mance achieved through focused effort. level of performance on a metric; a Target—Desired good level of performance obtainable through strong effort. Example: We want 90 percent of our patients satisfied with their primary care visit. This is our level of “target” performance for this measure. corresponds to the bare minimum Threshold—Usually
Improvement Model (RIM)—Based on the Institute for Healthcare Improvement’s model for improvement. Emphasizes improvement in a rapid change environment and is taught to UBTs: are we trying to accomplish? How will we know that a change is an improvement? What change can we make that will result in improvement? Team (Kaiser Permanente/The Coalition of Kaiser Permanente Unions)—Referenced in the National Agreement to form high-performing teams (fully deployed by 2010) designed to engage employees in the design and implementation of their work to create a healthy work environment and build commitment to superior organiza- tional performance. Levels of Performance In some departments or medical centers, certain types of rewards or recognition may be attached to these different levels of performance. Stretch—Considered to be a very good of perfor- mance achieved through focused effort. Target—Desired level of performance on a metric; a good level of performance obtainable through strong effort. Example: We want 90 percent of our patients satisfied with their primary care visit. This is our “target” level of performance for this measure. Threshold—Usually corresponds to the bare minimum
ubt_startup_toolkit_sec9.docx