Number of customers AER AER N Region disconnected for non-payment Number of customers reconnected within 7 days AER AER Y Region of disconnection number of residential customers AER AER Y Region reconnected in the same name at the same address Hardship Program Number of customers on Region a retailer’s hardship AER AER N program Average debt upon entry Region into the hardship AER AER Y program Levels of debt of Region customers entering the AER AER N hardship program Average debt of hardship Region AER AER N program customers Number of customers Region exiting the hardship AER AER N program Reasons for customers Region exiting the hardship AER AER N program Assistance provided to Region hardship program AER AER Y customers Case studies AER AER Y Region Additional information for Northern Territory performance indicators is provided below: Complaints Hardship, is the number of customer service complaints associated – with customer hardship measures. Number of customers by type is number of active customers on the last calendar day of the reporting period. Meters are to be categorised as per functionality; including unmetered; pre-payed meters, interval meters, accumulation meters, and other. Schedule E Transitional Provisions – General Clause 1, 2, 3, 4, 6 and 7 of the Code from date of publication. Proposed targets for the 2019 determination are to be based on the new Code and Schedule 3. Clause 5 of the Code is to apply for the 2017-18 reporting period onwards. That is, reports for the 2016-17 financial year are to be provided by Nov 1 2017. Reports subsequent to this are to be provided as per Clause 5. Generation entities are to report against the revised Schedule 2 for the 2016-17 financial year onwards.
Number of customers disconnected for non-payment AER AER N Region Number of customers reconnected within 7 days of disconnection AER AER Y Region number of residential customers reconnected in the same name at the same address AER AER Y Region Hardship Program Number of customers on a retailer’s hardship program AER AER N Region Average debt upon entry into the hardship program AER AER Y Region Levels of debt of customers entering the hardship program AER AER N Region Average debt of hardship program customers AER AER N Region Number of customers exiting the hardship program AER AER N Region Reasons for customers exiting the hardship program AER AER N Region Assistance provided to hardship program customers AER AER Y Region Case studies AER AER Y Region Additional information for Northern Territory performance indicators is provided below: Complaints – Hardship, is the number of customer service complaints associated with customer hardship measures. Number of customers by type is number of active customers on the last calendar day of the reporting period. Meters are to be categorised as per functionality; including unmetered; pre-payed meters, interval meters, accumulation meters, and other. Schedule E – Transitional Provisions General Clause 1, 2, 3, 4, 6 and 7 of the Code from date of publication. Proposed targets for the 2019 determination are to be based on the new Code and Schedule 3. Clause 5 of the Code is to apply for the 2017-18 reporting period onwards. That is, reports for the 2016-17 financial year are to be provided by Nov 1 2017. Reports subsequent to this are to be provided as per Clause 5. Generation entities are to report against the revised Schedule 2 for the 2016-17 financial year onwards.
UC-ESS-GSL-0717.docx