and Monitor Questions Options Tools Has the complaint been closed in the Make a tick box for complaint In this toolkit: grievance log (tracking system)? closure. File any documentation. Section 6: Closing the loop: Using Grievance Mechanism Feedback to Improve Business Practices Has a notice of closure been sent to the Create a template form with complainant? generic details to communicate to Resources: the complainant on closure. Closure: A complaint is closed when the resolution has been implemented or when further activity IFC. "Good Practice Note: Addressing Grievances from not be productive (i.e., the complainant does not Project-Affected Communities," p. 28 ("Examples of accept the evaluation and offer of resolution). Monitoring Measures Commensurate with Project Impacts") Has the complainant filed additional It can be helpful to track follow-up IPIECA, Community Grievance Mechanisms in the Oil concerns related to the same complaint? complaints, as repeated and and Gas Industry, Module 3 related complaints can indicate dissatisfaction and ongoing IPIECA. The IPIECA Community Grievance Mechanism concerns for communities. (CGM) Toolbox (2014): How to Implement Community Grievance Mechanisms Guide, p. 13 ("Track and Monitor")
and Monitor Questions Options Tools Has the complaint been closed in the grievance log (tracking system)? Make a tick box for complaint closure. File any documentation. In this toolkit: Section 6: Closing the loop: Using Grievance Mechanism Feedback to Improve Business Practices Resources: IFC. "Good Practice Note: Addressing Grievances from Project-Affected Communities," p. 28 ("Examples of Monitoring Measures Commensurate with Project Impacts") IPIECA, Community Grievance Mechanisms in the Oil and Gas Industry, Module 3 IPIECA. The IPIECA Community Grievance Mechanism (CGM) Toolbox (2014): How to Implement Community Grievance Mechanisms Guide, p. 13 ("Track and Monitor") Has a notice of closure been sent to the complainant? Closure: A complaint is closed when the resolution has been implemented or when further activity not be productive (i.e., the complainant does not accept the evaluation and offer of resolution). Create a template form with generic details to communicate to the complainant on closure. Has the complainant filed additional concerns related to the same complaint? It can be helpful to track follow-up complaints, as repeated and related complaints can indicate dissatisfaction and ongoing concerns for communities.
Troubleshooting-for-GMs.docx