practices related to Analytical skills in escalation procedures relation to routine Broad knowledge malfunctions. based of diagnostic General customer tools service skills displayed Implement Measurable objectives Broad knowledge of Decision making solution are identified help desk and within a limited Resource needs are maintenance practices range of options. identified Broad knowledge of the Time management Timelines are identified client business domain as applied to in accordance with plan Broad knowledge based incorporating Analytical skills in current industry relation to routine practices related to malfunctions. escalation procedures General customer Broad knowledge service skills based of diagnostic displayed. tools Questioning and General principles of active listening is OHS employed to clarify Divisional/unit general information responsibilities Evaluate/ 5.1 Processes and Broad knowledge of the Time management Monitor improvements are client business domain as applied to results and identified based on Broad knowledge outcome evaluative assessment based incorporating Analytical skills in of problem current industry relation to routine 5.2 Recommendations are practices related to malfunctions. prepared and submitted escalation procedures General customer to superiors. Broad knowledge service skills based of diagnostic displayed. tools Questioning and General principles of active listening is OHS employed to clarify Divisional/unit general information responsibilities OF VARIABLES VARIABLES RANGE Area of responsibility May include: Work environment Problem solution processes Preventative maintenance and diagnostic policy Roles and technical responsibilities
practices related to escalation procedures Broad knowledge based of diagnostic tools Analytical skills in relation to routine malfunctions. General customer service skills displayed Implement solution Measurable objectives are identified Resource needs are identified Timelines are identified in accordance with plan Broad knowledge of help desk and maintenance practices Broad knowledge of the client business domain Broad knowledge based incorporating current industry practices related to escalation procedures Broad knowledge based of diagnostic tools General principles of OHS Divisional/unit responsibilities Decision making within a limited range of options. Time management as applied to Analytical skills in relation to routine malfunctions. General customer service skills displayed. Questioning and active listening is employed to clarify general information Evaluate/ Monitor results and outcome 5.1 Processes and improvements are identified based on evaluative assessment of problem 5.2 Recommendations are prepared and submitted to superiors. Broad knowledge of the client business domain Broad knowledge based incorporating current industry practices related to escalation procedures Broad knowledge based of diagnostic tools General principles of OHS Divisional/unit responsibilities Time management as applied to Analytical skills in relation to routine malfunctions. General customer service skills displayed. Questioning and active listening is employed to clarify general information OF VARIABLES VARIABLES RANGE Area of responsibility May include: Work environment Problem solution processes Preventative maintenance and diagnostic policy Roles and technical responsibilities
TR-%20Transmission%20Line%20%20Installation%20and%20Maintenance_NC_IV.docx