COMPETENCY MAP INFORMATION AND COMMUNICATIONS TECHNOLOGY (ICT) SECTOR – BASIC COMPETENCIES Participate in Practice occupational Receive and Respond to Demonstrate Work Work in a Team Practice Career Work with Others Workplace Health and Safety workplace communication Values Environment Professionalism Communication Procedures Use Mathematical Lead Workplace Develop and Practice Solve Problems Related Use Relevant Practice Housekeeping Lead Small Team Concepts and Communication Negotiation Skills to Work Activities Technologies Procedures (5S) Techniques Problem Solving Develop Team and Collect, Analyze and Plan and Organize Promote Environmental Utilize Specialized Techniques in the Individual Organize Information Work Protection Communication skills Workplace COMMON COMPETENCIES Perform Computer Apply Quality Standards Operation CORE COMPETENCIES Communicate effectively Render quality customer Utilize enterprise/ company Conduct contact center Provide specialized support Manage the activities of a in a customer contact service technology campaign and assistance to customers contact center work team center Apply Basic Grammar Communicating in English Apply Business Communicate Effectively in Abide by Company Policies Abide by Company Policies on Communication English for Customer Service on Work Values and Conduct Data Security and Protection Industry Orientation Fundamentals of Perform Customer Service Pursue Customer Satisfaction Demonstrate Understanding Provide Professional Services Customer Service and Knowledge of American to Customer Delivery Processes Culture and Geography Review/Edit Documents Prepare Activity Reports Use a Browser to Navigate the Use the Functions of a Perform Work in line with a Demonstrate Ability to Engage Customers Internet Spreadsheet Software Work Schedule or Work Plan Composit and edit animation Use medical technology to Produce text from audio Convert dictated medical Use business technology Edit speech-recognized texts sequence carry out task transcription reports to text file Produce cleaned-up and Create 2D models and Produce 2D colored Produce key drawings for Produce storyboard for Create 3D models and images in-betweened drawings images animation animation animation
COMPETENCY MAP – INFORMATION AND COMMUNICATIONS TECHNOLOGY (ICT) SECTOR BASIC COMPETENCIES Receive and Respond to workplace communication Work with Others Demonstrate Work Values Participate in Workplace Communication Work in a Team Environment Practice Career Professionalism Practice occupational Health and Safety Procedures Practice Housekeeping Procedures (5S) Lead Workplace Communication Lead Small Team Develop and Practice Negotiation Skills Solve Problems Related to Work Activities Use Mathematical Concepts and Techniques Use Relevant Technologies Utilize Specialized Communication skills Develop Team and Individual Problem Solving Techniques in the Workplace Collect, Analyze and Organize Information Plan and Organize Work Promote Environmental Protection COMMON COMPETENCIES Perform Computer Operation Apply Quality Standards CORE COMPETENCIES Communicate effectively in a customer contact center Render quality customer service Utilize enterprise/ company technology Conduct contact center campaign Provide specialized support and assistance to customers Manage the activities of a contact center work team Apply Basic Grammar Communicating in English Apply Business Communication Communicate Effectively in English for Customer Service Abide by Company Policies on Work Values and Conduct Abide by Company Policies on Data Security and Protection Industry Orientation Fundamentals of Customer Service Perform Customer Service Delivery Processes Pursue Customer Satisfaction Demonstrate Understanding and Knowledge of American Culture and Geography Provide Professional Services to Customer Demonstrate Ability to Engage Customers Review/Edit Documents Prepare Activity Reports Use a Browser to Navigate the Internet Use the Functions of a Spreadsheet Software Perform Work in line with a Work Schedule or Work Plan Use business technology Use medical technology to carry out task Produce text from audio transcription Convert dictated medical reports to text file Edit speech-recognized texts Composit and edit animation sequence Produce cleaned-up and in-betweened drawings Create 2D models and images Produce 2D colored animation Produce key drawings for animation Create 3D models and images Produce storyboard for animation
TR%20-%20Contact%20Center%20Services%20NC%20II.docx