Operational Service 1.1F 2.1F 2.2F 3.1F 3.2F 4.1F Delivery Provides routine Provides standard services Assesses client needs and Supervises a service Reviews client Determines operational information, such as under general supervision implements appropriate delivery team assessments and service delivery plans standard information and and within a defined service delivery from a associated service delivery based on accepted Assesses client needs explanations, to clients service delivery framework range of accepted options plans standards and delivers a range of and members of the public Delivers information Identifies where limited services in complex Advocates more complex Recommends resource Receives payment for services to the general precedents apply and may situations Investigates and cases to represent the allocation to immediate routine services such as public or clients, including recommend action to be assesses actions by organisation or clients manager in order to meet the sale of publications, initial advice and referral taken individuals or before a range of review service delivery priorities individual licence fees organisations against forums, tribunals and courts Consistent with the Assists in preparing or Manages operational Performs routine service legislation, rules, development of knowledge presenting cases in a range Recommends strategies to work teams delivery functions for regulations, service specified at 2.1C, of review forums, tribunals represent the agency Undertakes advanced clients such as, driving, agreements participates in routine and courts and/or clients involving case management, which food preparation, investigations under Advocates issues complex and challenging may include cross agency cleaning, gardening, direction and provides involving established problems collaboration assisting qualified trade evidence if required precedents before a range Undertakes complex or persons and minor of review forums, tribunals Reconciles, banks monies technical investigations maintenance and courts and manages petty cash and makes Operates and maintains Participates in the recommendations for tools and equipment development of strategies action appropriate to the function to represent the and level of qualification organisation or clients, involving complex and challenging problems
Operational Service Delivery 1.1F Provides routine information, such as standard information and explanations, to clients and members of the public Receives payment for routine services such as the sale of publications, individual licence fees Performs routine service delivery functions for clients such as, driving, food preparation, cleaning, gardening, assisting qualified trade persons and minor maintenance Operates and maintains tools and equipment appropriate to the function and level of qualification 2.1F Provides standard services under general supervision and within a defined service delivery framework Delivers information services to the general public or clients, including initial advice and referral Consistent with the development of knowledge specified at 2.1C, participates in routine investigations under direction and provides evidence if required Reconciles, banks monies and manages petty cash 2.2F Assesses client needs and implements appropriate service delivery from a range of accepted options Identifies where limited precedents apply and may recommend action to be taken Assists in preparing or presenting cases in a range of review forums, tribunals and courts 3.1F Supervises a service delivery team Assesses client needs and delivers a range of services in complex situations Investigates and assesses actions by individuals or organisations against legislation, rules, regulations, service agreements Advocates issues involving established precedents before a range of review forums, tribunals and courts Participates in the development of strategies to represent the organisation or clients, involving complex and challenging problems 3.2F Reviews client assessments and associated service delivery plans Advocates more complex cases to represent the organisation or clients before a range of review forums, tribunals and courts Recommends strategies to represent the agency and/or clients involving complex and challenging problems 4.1F Determines operational service delivery plans based on accepted standards Recommends resource allocation to immediate manager in order to meet service delivery priorities Manages operational work teams Undertakes advanced case management, which may include cross agency collaboration Undertakes complex or technical investigations and makes recommendations for action
VPS_Value_Range_Descriptors.docx