UNIT OF COMPETENCY : DEVELOP AND PRACTICE NEGOTIATION SKILLS UNIT CODE : 500311111 UNIT DESCRIPTOR : This unit covers the skills, knowledge and attitudes required to collect information in to negotiate to a desired outcome and participate in the negotiation. PERFORMANCE CRITERIA REQUIRED REQUIRED ELEMENT Italicized terms are elaborated in KNOWLEDGE SKILLS the Range of Variables Plan 1.1 Information on preparing Knowledge on Communication negotiations for negotiation is Codes of practice skills (verbal identified and included in and guidelines for and listening) the plan the organization Active listening 1.2 Information on creating Knowledge of Setting conflict non-verbal organizations Preparing environments for positive policy and conflict negotiating is identified procedures for resolution and included in the plan negotiations Problem solving 1.3 Information on active Decision making strategies on listening is identified and and conflict how to deal with included in the plan resolution unexpected 1.4 Information on different strategies questions and questioning techniques procedures attitudes during is identified and included Concept of negotiation in the plan negotiation Interpersonal 1.5 Information is checked to skills to develop ensure it is correct and rapport with date other parties Participate in 2.1 Criteria for successful Outcome of Negotiating skill negotiations outcome are agreed upon negotiation Communication by all parties Knowledge on skills (verbal 2.2 Desired outcome of all Language and listening) parties are considered Different Observation 2.3 Appropriate language is Questioning skills used throughout the techniques Interpersonal negotiation Problem solving skills to develop 2.4 A variety of questioning strategies on how rapport with techniques are used to deal with other parties 2.5 The issues and processes unexpected Applying are documented and questions and effective agreed upon by all parties attitudes during questioning 2.6 Possible solutions are negotiation techniques discussed and their Flexibility Setting conflict viability assessed Empathy 2.7 Areas for agreement are Decision making confirmed and recorded and conflict 2.8 Follow-up action is agreed resolution upon by all parties strategies procedures
UNIT OF COMPETENCY : DEVELOP AND PRACTICE NEGOTIATION SKILLS UNIT CODE : 500311111 UNIT DESCRIPTOR : This unit covers the skills, knowledge and attitudes required to collect information in to negotiate to a desired outcome and participate in the negotiation. ELEMENT PERFORMANCE CRITERIA Italicized terms are elaborated in the Range of Variables REQUIRED KNOWLEDGE REQUIRED SKILLS Plan negotiations 1.1 Information on preparing for negotiation is identified and included in the plan 1.2 Information on creating non-verbal environments for positive negotiating is identified and included in the plan 1.3 Information on active listening is identified and included in the plan 1.4 Information on different questioning techniques is identified and included in the plan 1.5 Information is checked to ensure it is correct and date Knowledge on Codes of practice and guidelines for the organization Knowledge of organizations policy and procedures for negotiations Decision making and conflict resolution strategies procedures Concept of negotiation Communication skills (verbal and listening) Active listening Setting conflict Preparing conflict resolution Problem solving strategies on how to deal with unexpected questions and attitudes during negotiation Interpersonal skills to develop rapport with other parties Participate in negotiations 2.1 Criteria for successful outcome are agreed upon by all parties 2.2 Desired outcome of all parties are considered 2.3 Appropriate language is used throughout the negotiation 2.4 A variety of questioning techniques are used 2.5 The issues and processes are documented and agreed upon by all parties 2.6 Possible solutions are discussed and their viability assessed 2.7 Areas for agreement are confirmed and recorded 2.8 Follow-up action is agreed upon by all parties Outcome of negotiation Knowledge on Language Different Questioning techniques Problem solving strategies on how to deal with unexpected questions and attitudes during negotiation Flexibility Empathy Decision making and conflict resolution strategies procedures Negotiating skill Communication skills (verbal and listening) Observation skills Interpersonal skills to develop rapport with other parties Applying effective questioning techniques Setting conflict
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