Marketing Marketing material brochure or all material in (brochure, business business card, good cards, photos, guest product most of the not operating nothing book only condition book, bungalow description, material updated and few nice description, tour used photos descriptions) Worldwide Local & International have coverage with some contacts work with distributors distributors (Key no both not operating but nothing some in NC, NZ distributors in Vila, NC, distributor Traditional formalized distributors and and internet Australia, NZ, Europe) Australia distributors Advertising & web performance (main travel guides, VTO no Own web offices, main websites, VTO website + multichannel advertising VTO web site site, several Trip Advisor, own not operating own website distribution or internet only other web + trip advisor +tradeshow website, call center, presence sites provincial website, social media, tradeshows) Operation Staff performance (quality of guest relations, not good exceptional qualified , service housekeeping poor but quality & meets DoT skills, performance, waitress not operating English, bad hygiene still standard customer quality performance, level of customer minimal service and customer hygiene, grooming & service hygiene service uniform, level of training & knowledge) master master wholesaler Tariff (available and menu, wholesaler and direct appropriate to one fixed international and direct price, season services offered for price, no fixed price + and local price, and not operating proper receipt prices + variable promotion, invoice proper according to variable and invoicing service, according to billing system packages service, packages
Marketing Marketing material (brochure, business cards, photos, guest book, bungalow description, tour descriptions) not operating nothing book only brochure or business card, product description, few nice photos most of the material all material in good condition updated and used Local & International distributors (Key distributors in Vila, NC, Australia, NZ, Europe) not operating no distributor some contacts but nothing formalized work with some distributors have distributors in NC, NZ and Australia Worldwide coverage with both Traditional and internet distributors Advertising & web performance (main travel guides, VTO offices, main websites, Trip Advisor, own website, call center, provincial website, social media, tradeshows) not operating no advertising or internet presence VTO web site only VTO website + own website + trip advisor Own web site, several other web sites multichannel distribution +tradeshow Operation Staff performance (quality of guest relations, housekeeping performance, waitress performance, level of hygiene, grooming & uniform, level of training & knowledge) not operating not qualified , poor English, bad customer service service but quality & hygiene still minimal meets DoT standard good customer service and hygiene exceptional skills, quality customer service Tariff (available and appropriate to services offered for and billing system not operating one fixed price, no proper invoice fixed price + receipt menu, international and local prices + proper invoicing master wholesaler and direct price, variable according to service, packages master wholesaler and direct price, season and promotion, variable according to service, packages
vanuatu-tvet-for-tourism-end-of-year-report.docx