Training Services The focus and intent of this service: Individuals determined to be in need of training to obtain or retain employment that leads to economic or wages comparable to or higher than wages from previous employment may be eligible to receive Training Services. Local areas may also prioritize training connected to sectors and target populations as part of the local plan, and will create opportunities for remediation. Training Standard Customer Experience Potential Considerations The workforce system is expected to increase investment Customer is appropriately What certifications are in certifications that help people get jobs, and support enrolled in a functional skill available through WSO? the development and documentation of functional skills. development activity/ How can a center connect There has been growth in the variety of skill building activities that lead to a customers to certification T1 tools including on-line training and credentials, certification which helps them opportunities? certification of new and existing skills, and work-based become employed. What does an “increase learning. All WSO centers are expected to build these investment in certifications” types of tools into the menus of available training mean to the center? services and activities. An IEP is required for all customers accessing Training Customer accessing training What is the criteria for writing Services. The IEP will be used to inform training needs, as services will receive an IEP. an IEP? T2 well as to verify whether or not customers have the skills Are staff trained in writing and to be successful in training prior to enrollment into the delivering IEPs? training program. Mechanisms must be in to monitor the quality and Customer receives high What process is in place to effectiveness of training services both from outcome quality and effective training evaluate the quality and T3 data and business/customer feedback. services. effectiveness of training offered through the center? Local Boards will serve as a primary source of business Customer can access training What are center priorities intelligence to inform center priorities and investment and occupations that are around training services? strategies around training services. priority for the workforce What are the center priorities system. around investment strategies? T4 What is the process to connect customers with priority training that meets local investment strategies?
Training Services The focus and intent of this service: Individuals determined to be in need of training to obtain or retain employment that leads to economic or wages comparable to or higher than wages from previous employment may be eligible to receive Training Services. Local areas may also prioritize training connected to sectors and target populations as part of the local plan, and will create opportunities for remediation. Training Standard Customer Experience Potential Considerations T1 The workforce system is expected to increase investment in certifications that help people get jobs, and support the development and documentation of functional skills. There has been growth in the variety of skill building tools including on-line training and credentials, certification of new and existing skills, and work-based learning. All WSO centers are expected to build these types of tools into the menus of available training services and activities. Customer is appropriately enrolled in a functional skill development activity/ activities that lead to a certification which helps them become employed. What certifications are available through WSO? How can a center connect customers to certification opportunities? What does an “increase investment in certifications” mean to the center? T2 An IEP is required for all customers accessing Training Services. The IEP will be used to inform training needs, as well as to verify whether or not customers have the skills to be successful in training prior to enrollment into the training program. Customer accessing training services will receive an IEP. What is the criteria for writing an IEP? Are staff trained in writing and delivering IEPs? T3 Mechanisms must be in to monitor the quality and effectiveness of training services both from outcome data and business/customer feedback. Customer receives high quality and effective training services. What process is in place to evaluate the quality and effectiveness of training offered through the center? T4 Local Boards will serve as a primary source of business intelligence to inform center priorities and investment strategies around training services. Customer can access training and occupations that are priority for the workforce system. What are center priorities around training services? What are the center priorities around investment strategies? What is the process to connect customers with priority training that meets local investment strategies?
wso_standards_checklist_for_wso_centers_-_final_5-15-15.docx