assessed monthly. System Performance Measures System The time taken by the ELNO System to respond to a user-initiated request Responsiveness must be less than 3 seconds on average over a month, exclusive of external communications and systems, under all reasonably expected load conditions. System Resilience The ELNO service must not be disrupted for the same root (excluding service disruptions caused by external communications and systems) more than twice in a six month period. Management Performance Measures Incident Resolution In a disaster recovery situation where the ELNO’s Business Continuity and Disaster Recovery Plan is invoked, the ELNO System must be restored to full Service Availability within 4 hours. Where a service disruption occurs in a non-disaster recovery situation, the ELNO System must be restored to full Service Availability within 40 minutes. Problem The root cause of each service disruption must be identified within 3 Identification Business Days. Annexure 3 Reporting Requirements – Category One when applying for Approval and on renewal of Approval – MOR Clause Subject Document to be Self-Certification to Independent Produced be Provided Certification to be Obtained and Supplied 4.14.1 4.1 ABN and GST ABN and GST registration 4.2(a) or (b) Corporate ASIC registration registration certificate plus company search not more than 30 days old 4.2(b) Foreign corporation FIRB approval 4.2(c) Properly Constitution and empowered other constituting documents 4.3.1 Good corporate Good character and character and reputation reputation Principals, Principals, directors 4.3.1(a) directors and and officers of good officers of good character character 4.3.1(b) Employees, agents Employees, agents and contractors of and contractors of good character good character 4.3.2 Governance Corporate Best practice governance governance
assessed monthly. System Performance Measures System Responsiveness The time taken by the ELNO System to respond to a user-initiated request must be less than 3 seconds on average over a month, exclusive of external communications and systems, under all reasonably expected load conditions. System Resilience The ELNO service must not be disrupted for the same root (excluding service disruptions caused by external communications and systems) more than twice in a six month period. Management Performance Measures Incident Resolution In a disaster recovery situation where the ELNO’s Business Continuity and Disaster Recovery Plan is invoked, the ELNO System must be restored to full Service Availability within 4 hours. Where a service disruption occurs in a non-disaster recovery situation, the ELNO System must be restored to full Service Availability within 40 minutes. Problem Identification The root cause of each service disruption must be identified within 3 Business Days. Annexure 3 – Reporting Requirements Category One – when applying for Approval and on renewal of Approval MOR Clause Subject Document to be Produced Self-Certification to be Provided Independent Certification to be Obtained and Supplied 4.14.1 4.1 ABN and GST ABN and GST registration 4.2(a) or (b) Corporate registration ASIC registration certificate plus company search not more than 30 days old 4.2(b) Foreign corporation FIRB approval 4.2(c) Properly empowered Constitution and other constituting documents 4.3.1 Good corporate character and reputation Good character and reputation 4.3.1(a) Principals, directors and officers of good character Principals, directors and officers of good character 4.3.1(b) Employees, agents and contractors of good character Employees, agents and contractors of good character 4.3.2 Governance Corporate governance Best practice governance
Victorian-Operating-Requirements-Version-1-FINAL-April-2013.docx