UNIT CODE : 500311142 UNIT DESCRIPTOR : This unit of covers the knowledge, skills and attitudes required to problems in the workplace including the application of problem solving techniques and to determine and resolve the root cause of problems PERFORMANCE CRITERIA REQUIRED ELEMENT REQUIRED KNOWLEDGE Italicized are elaborated in SKILLS the Range of Variables Identify the Variances are identified Planning and preparing Using range of problem from normal operating task/activity formal problem parameters; and product Competence includes a solving quality thorough knowledge and techniques Extent, cause and nature understanding of the process, Identifying and are of the problem are normal operating parameters, clarifying the defined through and product quality to nature of the observation, investigation recognize nonstandard problem and analytical situations techniques Competence to include the Problems are clearly ability to apply and explain, stated and specified sufficient for the identification of fundamental cause, determining the corrective action and provision of recommendations Relevant equipment and operational processes Enterprise goals, targets and measures Enterprise quality, OHS and environmental requirement Enterprise information systems and data collation Industry codes and standards Determine Possible causes are Competence includes a Using range of fundamental identified based on thorough knowledge and formal problem causes of experience and the use understanding of the process, solving the problem of problem solving tools / normal operating parameters, techniques analytical techniques and product quality to Identifying and Possible cause recognize nonstandard clarifying the statements are situations nature of the developed based on Competence to include the problem findings ability to apply and explain, Fundamental causes are sufficient for the identification identified per results of of fundamental cause, investigation conducted determining the corrective action and provision of recommendations Relevant equipment and operational processes Enterprise goals, targets and measures
UNIT CODE : 500311142 UNIT DESCRIPTOR : This unit of covers the knowledge, skills and attitudes required to problems in the workplace including the application of problem solving techniques and to determine and resolve the root cause of problems ELEMENT PERFORMANCE CRITERIA Italicized are elaborated in the Range of Variables REQUIRED KNOWLEDGE REQUIRED SKILLS Identify the problem Variances are identified from normal operating parameters; and product quality Extent, cause and nature are of the problem are defined through observation, investigation and analytical techniques Problems are clearly stated and specified Planning and preparing task/activity Competence includes a thorough knowledge and understanding of the process, normal operating parameters, and product quality to recognize nonstandard situations Competence to include the ability to apply and explain, sufficient for the identification of fundamental cause, determining the corrective action and provision of recommendations Relevant equipment and operational processes Enterprise goals, targets and measures Enterprise quality, OHS and environmental requirement Enterprise information systems and data collation Industry codes and standards Using range of formal problem solving techniques Identifying and clarifying the nature of the problem Determine fundamental causes of the problem Possible causes are identified based on experience and the use of problem solving tools / analytical techniques Possible cause statements are developed based on findings Fundamental causes are identified per results of investigation conducted Competence includes a thorough knowledge and understanding of the process, normal operating parameters, and product quality to recognize nonstandard situations Competence to include the ability to apply and explain, sufficient for the identification of fundamental cause, determining the corrective action and provision of recommendations Relevant equipment and operational processes Enterprise goals, targets and measures Using range of formal problem solving techniques Identifying and clarifying the nature of the problem
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