interactive Procedure in communication innovating products Inquiries, concerns and services and comments are Guidelines on responded to recording and promptly and reporting clients’ accurately in needs accordance with Work values and organization’s ethics: policies Quality Recorded all the consciousness gathered information Proactive by the clients Clients focus Patience Vigilance Sincerity Integrity Commitment 3. Conduct Client satisfaction Terms and client survey is definitions satisfaction administered Client satisfaction survey Survey results are survey collated and analyzed methodologies: Positive and negative Interviewing results are defined Observation Negative feedbacks Focus Group are well addressed Discussion immediately through Structured Field appropriate Survey communication Survey Process: strategies Purpose of survey Designing survey instruments Designing interview and FGD guides Administering survey instruments Interviewing target respondents Conducting FGD Data processing, analysis and presentation
interactive communication Inquiries, concerns and comments are responded to promptly and accurately in accordance with organization’s policies Recorded all the gathered information by the clients Procedure in innovating products and services Guidelines on recording and reporting clients’ needs Work values and ethics: Quality consciousness Proactive Clients focus Patience Vigilance Sincerity Integrity Commitment 3. Conduct client satisfaction survey Client satisfaction survey is administered Survey results are collated and analyzed Positive and negative results are defined Negative feedbacks are well addressed immediately through appropriate communication strategies Terms and definitions Client satisfaction survey methodologies: Interviewing Observation Focus Group Discussion Structured Field Survey Survey Process: Purpose of survey Designing survey instruments Designing interview and FGD guides Administering survey instruments Interviewing target respondents Conducting FGD Data processing, analysis and presentation
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