Has using MyAccount made dealing with DVA…? [READ OUT, SINGLE RESPONSE] 1 Far easier 2 Easier 3 No different 4 More difficult 5 Far more difficult 98 Don’t know (On a scale of 1 to 5, where 1 means very poor and 5 means very good), how would you rate the overall quality of DVA’s MyAccount service? 1 Very poor 2 Poor 3 Mixed 4 Good 5 Very good 98 Can’t recall ONLY IF Q=1 or 2 Do you have any suggestions for improvement regarding the MyAccount Service? [DO NOT READ OUT, MULTIPLE RESPONSE] 1 Make site faster/ more responsive 2 Include additional functionality on MyAccount [PLEASE SPECIFY: _] 3 Make MyAccount easier to use/ more user friendly 4 Provide more/ better information on MyAccount 97 Other [PLEASE SPECIFY: ] 99 None of the above
Has using MyAccount made dealing with DVA…? [READ OUT, SINGLE RESPONSE] 1 Far easier 2 Easier 3 No different 4 More difficult 5 Far more difficult 98 Don’t know (On a scale of 1 to 5, where 1 means very poor and 5 means very good), how would you rate the overall quality of DVA’s MyAccount service? 1 Very poor 2 Poor 3 Mixed 4 Good 5 Very good 98 Can’t recall ONLY IF Q=1 or 2 Do you have any suggestions for improvement regarding the MyAccount Service? [DO NOT READ OUT, MULTIPLE RESPONSE] 1 Make site faster/ more responsive 2 Include additional functionality on MyAccount [PLEASE SPECIFY: _] 3 Make MyAccount easier to use/ more user friendly 4 Provide more/ better information on MyAccount 97 Other [PLEASE SPECIFY: ] 99 None of the above
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