EVIDENCE GUIDE Critical aspect of Assessment must show that the candidate: competency Identified ideas for improvements and used information from a range of sources including other people to review and select ideas to put forward for implementation Identified ideas are implemented and communicated to seek input from others. Implemented routine changes within scope of responsibility. Resource The following resources should be provided: implication Pens Note pads Method of Competency in this unit may be assessed through: assessment Evaluation Context of may be assessed individually in the actual Assessment workplace or simulation environment in TESDA accredited institutions UNIT OF COMPETENCY : SOLVE/ADDRESS GENERAL WORKPLACE PROBLEMS UNIT CODE : 500311133 UNIT DESCRIPTOR : This unit of covers the knowledge, skills and attitudes required to problem-solving techniques to determine the origin of a malfunction and plan for its resolution. PERFORMANCE CRITERIA REQUIRED ELEMENTS REQUIRED SKILLS Italicized terms are elaborated KNOWLEDGE in the Range of Variables Identify Identify routine problems Current industry Identifying current industry routine or procedural problem hardware and hardware and software problems areas. software products products and services Define and determine and services Identifying current industry problem to be Industry maintenance, services and investigated. maintenance, helpdesk practices, Identify and document service and processes and procedures current conditions of the helpdesk practices, Identifying current industry problem. processes and standard diagnostic tools procedures Describing common Industry standard malfunctions and diagnostic tools resolutions. Malfunctions and Determining the root cause resolutions of a routine malfunction
EVIDENCE GUIDE Critical aspect of competency Assessment must show that the candidate: Identified ideas for improvements and used information from a range of sources including other people to review and select ideas to put forward for implementation Identified ideas are implemented and communicated to seek input from others. Implemented routine changes within scope of responsibility. Resource implication The following resources should be provided: Pens Note pads Method of assessment Competency in this unit may be assessed through: Evaluation Context of Assessment may be assessed individually in the actual workplace or simulation environment in TESDA accredited institutions UNIT OF COMPETENCY : SOLVE/ADDRESS GENERAL WORKPLACE PROBLEMS UNIT CODE : 500311133 UNIT DESCRIPTOR : This unit of covers the knowledge, skills and attitudes required to problem-solving techniques to determine the origin of a malfunction and plan for its resolution. ELEMENTS PERFORMANCE CRITERIA Italicized terms are elaborated in the Range of Variables REQUIRED KNOWLEDGE REQUIRED SKILLS Identify routine problems Identify routine problems or procedural problem areas. Define and determine problem to be investigated. Identify and document current conditions of the problem. Current industry hardware and software products and services Industry maintenance, service and helpdesk practices, processes and procedures Industry standard diagnostic tools Malfunctions and resolutions Identifying current industry hardware and software products and services Identifying current industry maintenance, services and helpdesk practices, processes and procedures Identifying current industry standard diagnostic tools Describing common malfunctions and resolutions. Determining the root cause of a routine malfunction
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