18.1 The Association will monitor performance on void management using both statutory and local performance indicators as follows: Statutory Performance Indicators Social Housing Charter – Percentage of rent due lost through properties being empty during the last year Average length of time taken to re-let properties in the last year Percentage of tenants satisfied with the standard of their home when moving in Percentage of tenancy offers refused during the year Percentage of lettable houses that became vacant in the last year Percentage of new tenancies sustained for more than a year, by source of let Local Performance Indicators The percentage turnover of stock The number of houses where the void period has been 13 weeks or more The average length of time to re-let properties by Local Authority area The average cost of repairs per void The number of properties refused two or more times, by reason. The average number of days taken to complete repairs. 18.2 The Operations Director will have delegated authority to annually agree targets for the effective management of voids in the financial year. 18.3 The statutory performance indicators will be reported quarterly to the Management Board. The remaining performance indicators will be reported monthly to the Executive Management Group. 19 POLICY REVIEW 19.1 The Association will review the Void Management Policy in 2015. Amendments will be made as required after consultation with service users and other agencies. Appendix 1 CALEDONIA SERVICE STANDARDS EMPTY PROPERTIES We will ……
18.1 The Association will monitor performance on void management using both statutory and local performance indicators as follows: Statutory Performance Indicators – Social Housing Charter Percentage of rent due lost through properties being empty during the last year Average length of time taken to re-let properties in the last year Percentage of tenants satisfied with the standard of their home when moving in Percentage of tenancy offers refused during the year Percentage of lettable houses that became vacant in the last year Percentage of new tenancies sustained for more than a year, by source of let Local Performance Indicators The percentage turnover of stock The number of houses where the void period has been 13 weeks or more The average length of time to re-let properties by Local Authority area The average cost of repairs per void The number of properties refused two or more times, by reason. The average number of days taken to complete repairs. 18.2 The Operations Director will have delegated authority to annually agree targets for the effective management of voids in the financial year. 18.3 The statutory performance indicators will be reported quarterly to the Management Board. The remaining performance indicators will be reported monthly to the Executive Management Group. 19 POLICY REVIEW 19.1 The Association will review the Void Management Policy in 2015. Amendments will be made as required after consultation with service users and other agencies. Appendix 1 CALEDONIA SERVICE STANDARDS EMPTY PROPERTIES We will ……
void_property_management_policy.docx