And did you receive a written response from Mr Henderson in response to your complaint?I did. I believe that was received on 7 February. And Mr Henderson apologised for the advice that he had provided in that letter to you?Among other matters. And he described the advice that you had received as clearly templated, rushed, inaccurate, and imperfect?He did. And he referred to the fact that he had now provided you with a refund for the advice fee?Yes. Did his response to your complaint also include a reference to your entitlement to take the matter to the Financial Ombudsman Service or an industry body like the Financial Planning Association?It did. And did you subsequently make a complaint to the Financial Planning Association?I did. And you’ve annexed the written complaint that you made to your statement. And in the course of making that complaint did you provide the FPA with a draft briefing note explaining what had occurred?The briefing note occurred much later. And did you make a formal witness statement to the FPA these events?I did on 29 September, I believe. And were you told that Mr Henderson had made a written response to the FPA?I was at some And did you ask to see a copy of that response?I did. Were you permitted to see a copy of that response?No, I was not. Have you today seen a copy of that response?No, I haven’t Were you told in the course of the FPAs investigation that the matter had been referred to their Conduct Review Commission?I was. And were you subsequently told that the matter had been set down for a hearing?I was. Were you an opportunity to participate in the process of the Conduct Review Commission?None at all. And in February 2018, having made your complaint to the FPA in March 2017, were you given some information about the status of your complaint?Could you refresh
And did you receive a written response from Mr Henderson in response to your complaint?I did. I believe that was received on 7 February. And Mr Henderson apologised for the advice that he had provided in that letter to you?Among other matters. And he described the advice that you had received as clearly templated, rushed, inaccurate, and imperfect?He did. And he referred to the fact that he had now provided you with a refund for the advice fee?Yes. Did his response to your complaint also include a reference to your entitlement to take the matter to the Financial Ombudsman Service or an industry body like the Financial Planning Association?It did. And did you subsequently make a complaint to the Financial Planning Association?I did. And you’ve annexed the written complaint that you made to your statement. And in the course of making that complaint did you provide the FPA with a draft briefing note explaining what had occurred?The briefing note occurred much later. And did you make a formal witness statement to the FPA these events?I did on 29 September, I believe. And were you told that Mr Henderson had made a written response to the FPA?I was at some And did you ask to see a copy of that response?I did. Were you permitted to see a copy of that response?No, I was not. Have you today seen a copy of that response?No, I haven’t Were you told in the course of the FPAs investigation that the matter had been referred to their Conduct Review Commission?I was. And were you subsequently told that the matter had been set down for a hearing?I was. Were you an opportunity to participate in the process of the Conduct Review Commission?None at all. And in February 2018, having made your complaint to the FPA in March 2017, were you given some information about the status of your complaint?Could you refresh
transcript-24-april-2018.docx