21.1 Transition No Change Certification or updated Document as required under Category 2 Category Four as the Monthly Report – Subject Documents to be Published Categorised complaints received, justified, resolved and outstanding. 5 Minimum performance levels 11 Compilation of performance against targets set out in Schedule 2. 14.2 Refusal to accept Subscriber Complaints received, justified, resolved and outstanding. 14.6 Subscriber training Complaints received, justified, resolved and outstanding.
21.1 Transition No Change Certification or updated Document as required under Category 2 Category Four – as the Monthly Report Subject Documents to be Published 5 Categorised complaints received, justified, resolved and outstanding. 11 Minimum performance levels Compilation of performance against targets set out in Schedule 2. 14.2 Refusal to accept Subscriber Complaints received, justified, resolved and outstanding. 14.6 Subscriber training Complaints received, justified, resolved and outstanding.
Victorian-Operating-Requirements-Version-4-marked-up.docx